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Extra Space Storage® understands the importance of marketing on a national, local and property level. We have one of the industry’s most advanced web sites, incorporating online payments, real-time pricing, and customer reservations. Every division has its own marketing manager located in the field, who focuses, in conjunction with the field personnel, on creating, executing and monitoring localized marketing plans, from door hangers to grand openings.
What will the Extra Space Storage marketing team do to drive traffic to your property?
Internet Advertising
About 20% of our customers first heard about us on the internet and about 40% visit our website prior to renting from us, and those figures continue to grow every year. Because of our national presence, Extra Space Storage typically appears among the top positions in many different storage-related search results and paid ads on major search engines.
Call Center
The Extra Space Storage call center provides professional customer service to all perspective customers, increasing the overall conversion percentage. Call center representatives are trained sales people with the ability to view all available units, discounts and driving directions to the property in real-time, ensuring a seamless transaction for the customer.
National Accounts
Extra Space Storage is the only storage company with a team dedicated to national accounts. Large companies with regional and national storage needs have come to rely on our convenience, professionalism and customer service.
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