Through the oversight of the most experienced and highly trained operational management team in the industry, our standardized operating procedures maximize property performance.

Effective Hiring Process
Extra Space Storage® incorporates a highly structured hiring process that strives to eliminate turnover and costly mis-hires. With the use of an Applicant Tracking System based on job-related behaviors and the pre-screening of all candidates, we provide highly qualified personnel to staff our partners’ properties.

Motivated Employees
Our employee turnover is one of the lowest in the industry. Our executive team averages 14 years of experience in the self storage industry and spends a great deal of their time in the field visiting properties and holding town hall meetings. This face-to-face time contributes to our low turn over and strong tenure.

Training
On average, newly hired property managers receive 170 hours of training within their first nine months of employment. Our online training program has won major awards from Learn.com and Bersin & Associates for its use of web-based and in-person training tools to enhance employee knowledge and skills. Continual manager training allows our property employees to stay knowledgeable and motivated to grow within the company and increase their skill sets.

Accounting
With more than 35 property accountants, the depth of our staff allows our accounting processes to function efficiently and without interruption. We have a variety of financial and operational reports available to owners, all of which are accessible online.