Existing Customer
How long of a lease am I required to sign?
Our storage units are rented on a month-to-month basis. Your rental with us can be long or short – depending on your needs.
Do I need to provide my own lock?
You can purchase a new lock at your local Extra Space Storage facility. We offer a variety of sizes and types of locks and recommend purchasing a disc lock to ensure the highest level of security.
What security measures do you take to protect my stuff?
Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gates with coded access, monitored video surveillance, fenced and well-lit facilities, individual door alarms and personal locks available for purchase. These features vary by location so contact the Store Manager for details about a specific location.
What pest control and cleanliness measures do you take?
Every building at Extra Space Storage is treated for pests and rodents each month by Truly Nolen, dedicated pest control experts since 1938.
Do you provide moving carts or dollies?
Nearly all Extra Space Storage facilities that have inside units with access through a hallway will maintain an inventory of “push carts” that may be used free of charge. If you find yourself renting an inside storage unit and need a push cart to transport your belongings, please let the Store Manager know and they will be happy to assist you.
Can I buy boxes and other packing products from EXR?
All Extra Space Storage facilities offer a wide variety of boxes and packing supplies that are available for purchase. We also have compiled a list of packing and storage tips to help you as you prepare to store your valuables.
Do you provide a free moving truck or discount on truck rental?
We have a partnership with Budget Truck who specializes in moving trucks. They offer a variety of trucks and vans for your moving needs. To reserve a truck and save up to 20%, call 1-800-566-8422 and mention code 56000160779 or visit
Can I pay my bills online?
Yes, paying your bill online is available through the My Account section. You can make one-time online payments or set up recurring payments.
How do I set up automatic payments (easy pay)?
You can set up automatic payments at any time by completing an easy pay form at your facility or by following these instructions to set it up through your online account:
  1. Sign In to your account and click the “Pay Online” link located on the left side of the My Account section
  2. Click on the tab labeled “Easy Pay” and complete the three step process
  3. Once finished, submit by clicking on “Start Easy Pay”
How do I cancel my reservation?
You can cancel your reservation by contacting or visiting the facility where the unit is reserved. Make sure to check for office hours so you’ll reach a Store Manager who can work with you to cancel your reservation.
What should I do if I forget my access code or lose my key?
You should contact the property directly to let them know and to discuss what can be done.
How do I report maintenance issues?
During office hours, please report the issue to the on-site Store Manager immediately. If you notice the issue after office hours, please contact our National Sales Center at 888-STORAGE to report it.
What do I need to do to move out?
We require two days verbal OR 15 days written notice before vacating. We ask that you stop into our office and fill out a vacate card. We will prorate your last month of rent (charging you only for the days you use) as long as we have been notified prior to receiving your last month’s payment. On your scheduled move-out day make sure the unit is completely empty, your lock has been removed and the Store Manager has inspected the unit.
How much notice do I need to give for a move-out?
We require two days verbal OR 15 days written notice before vacating.