Frequently Asked Questions About Self Storage

» Do you offer services for both the household and business customer?
» Are there moving trucks available to use?
» Can I buy boxes and other packing products from Extra Space Storage®?
» What does "on-site" manager mean?
» Do you have moving carts available?
» Do you have video cameras?
» Can anybody drive onto this property or do you need a PIN number?
» What is climate control?
» What is a roll-up door?
» Do I get a lock when I rent a unit?
» Do you offer RV/boat/car/motorcycle parking?
» What is a drive-up unit?
» What's the difference between office hours and gate hours?
» How far in advance can I book a reservation?
» What is the difference between an indoor and outdoor unit?
» What kind of security do you have?
» What are the payment terms?
» Do you accept credit cards?
» Can I pay my bills online?
» What sizes are available and how do I pick my size?

Do you offer services for both the household and business customer?
Extra Space Storage is a leader in the industry and has services for both the household and business customer. Click here to learn more about our household storage offerings. Click here to learn more about our business storage offerings.

Are there moving trucks available to use?
Many of our facilities offer rental trucks and some even offer a free truck for use during move-in. Once you have identified a specific facility, we recommend contacting the facility directly to see if any of these services are available. Contact information is available online once you select a facility.

Can I buy boxes and other packing products from Extra Space Storage?
Yes. All Extra Space Storage facilities offer a wide variety of boxes and packing supplies.

What does "on-site" manager mean?
"On-site" manager means that an employee, usually the Store Manager, has an apartment on-site as part of the facility.

Do you have moving carts available?
Nearly all Extra Space Storage facilities that have inside units with access through a hallway will maintain an inventory of "push carts" that may be used free of charge. If you find yourself renting an inside unit and need a push cart, please let the Store Manager know and they will be happy to assist you.

Do you have video cameras?
Many Extra Space Storage facilities use video cameras as a security measure. Cameras are generally located at the point of entry and exit and other areas around the facility. The number of cameras and the type of system that is installed at each facility will vary based on the design of the facility.

Can anybody drive onto this property or do you need a PIN number?
Most of our facilities have an electronic gate system which can only be opened by a security code that is assigned to each individual tenant. The code allows us to monitor who is entering and exiting the facility.

What is climate control?
Climate control is a feature that we offer at many of our facilities around the country. Our climate controlled units maintain a temperature of 55 to 85 degrees. This feature helps protect your stored belongings from the extreme temperatures.

What is a roll-up door?
Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

Do I get a lock when I rent a unit?
You can purchase a new lock at your local Extra Space Storage facility. We offer a variety of sizes and types of locks and recommend purchasing a disc lock to ensure the highest level of security.

Do you offer RV/boat/car/motorcycle parking?
Extra Space Storage offers parking for RVs, boats, cars and motorcycles, but this is not a standard offering at all locations. Find the closest location to see if the service is available or use the Storage Search feature on this page to search for locations in your area with this offering.

What is a drive-up unit?
A drive-up unit is an outside unit, located on the first floor of a facility, that gives you the ability to load your belongings directly from a vehicle or truck.

What's the difference between office hours and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed. If you require access outside of our standard gate hours ask your Store Manager for information about 24-hour access.

How far in advance can I book a reservation?
We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead.

What is the difference between an indoor and outdoor unit?
An outdoor unit has access from outside. An indoor unit is within the property and will require you to go inside to access your unit.

What kind of security do you have?
Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gate with coded access, monitored video surveillance, fenced and well-lit facilities, individual door alarms and personal locks available for purchase. These features vary by location so contact the Store Manager for details about a specific location.

What are the payment terms?
Extra Space Storage strives to make your storage experience as hassle free as possible, including paying your bill. Typically, our leases are month-to-month but we also offer the flexibility of long-term leases. We also offer AutoPay. We can automatically charge your Mastercard®, Visa®, Discover®, or American Express® each month. Or you can pay online in the "My Account" section here at extraspace.com.

Do you accept credit cards?
We accept several major credit cards, including MasterCard®, Visa®, Discover®, or American Express®.

Can I pay my bills online?
Yes, paying your bill online is available through the account login.

What sizes are available and how do I pick my size?
We offer a wide range of sizes to accommodate your needs. Sizes range from 5x5, or 25 square feet, to 10x30, or 300 square feet. Determining the right size is easy with the help of our online size estimator and the help of our Store Managers who are trained to assist you in this process. To determine the sizes available at a location near you, click here or contact the Store Manager.