What does "on-site" manager mean?
"On-site" manager means that an employee, usually the Store Manager, has an apartment
on-site as part of the facility. An on-site manager increases the security of the
facility since there is someone there during non-business hours.
What is climate control?
Climate control is a feature that we offer at many of our facilities around the
country. Our climate controlled units maintain a temperature of 55 to 85 degrees.
Severe hot or cold weather can damage items stored in units, this feature helps
protect your belongings from extreme temperatures.
What is a drive-up unit?
A drive-up unit is an outside unit, located on the first floor of a facility, that
gives you the ability to load your belongings directly from a vehicle or truck.
For more information read about
comparing storage types in our storage tips section.
What is a roll-up door?
Roll-up doors are the most common door in self-storage. They are accessed by sliding
a latch and lifting the door upward, similar to the motion of a garage door. Roll-up
doors allow you to maximize the usage of your space.
Do you offer RV/boat/car/motorcycle parking?
Extra Space Storage offers parking for RVs, boats, cars and motorcycles, but this
is not a standard offering at all locations. Find the closest location to see if
the service is available or use the Storage Search feature on this page to search
for locations in your area with this offering. For more information read about
vehicle storage
in our storage tips section.
What sizes are available and how do I pick my size?
We offer a wide range of sizes to accommodate your needs. Sizes range from 5x5,
or 25 square feet, to 10x30, or 300 square feet. Determining the right size is easy
with the help of our
online size estimator
and the help of our Store Managers who are trained to assist you in this process.
To determine the sizes available at a location near you, use the search box to the
left or contact the Store Manager.
What is the difference between an indoor and outdoor unit?
An outdoor unit is most often a drive-up unit, located on the first floor of a facility,
that gives you the ability to load your belongings directly from a vehicle or truck.
An inside unit is within the property and will require you to go inside to access
your unit which may be on the first floor or may require you to use an elevator
to go to another floor of the facility.
What's the difference between office hours and gate hours?
The office hours are the hours of operation for the property. During these hours
the Store Manager will be available to assist you with your storage needs or moving
and packing supplies. The gate hours are the hours of the property, and when your
unit can be accessed. If you require access outside of our standard gate hours ask
your Store Manager for information about 24-hour access.
What should I do if I forgot my access code or lost the key to my lock?
You should contact the property directly to let them know and to discuss what can be done.
Can I change my storage unit to a different size after I have already moved in?
If the unit size you want is available at your facility, then yes you can move into
another unit. Your local facility manager will be able to assist you in that transition.
Do you have electrical outlets in your units?
Our units do not typically have access to electrical power.
What does "lift access" mean?
Lift access is also referred to as a non-passenger elevator. You'll have access
to use an elevator lift to move your belongings but customers are not allowed to
ride inside.
What is a locker unit?
The locker unit is a small unit that measures 5 feet wide 5 feet long and 4 feet high.
What are the hours I am able to access my unit?
The majority of our sites have 6am-10pm access hours every day and office hours
M-F 9:30am- 6pm, SA 9:30am-5:30pm, closed SU. It is best to contact the site you
are storing with for current gate hours.
