Frequently Asked Questions About Self Storage




What does "on-site" manager mean?
"On-site" manager means that an employee, usually the Store Manager, has an apartment on-site as part of the facility. An on-site manager increases the security of the facility since there is someone there during non-business hours.
Climate control is a feature that we offer at many of our facilities around the country. Our climate controlled units maintain a temperature of 55 to 85 degrees. Severe hot or cold weather can damage items stored in units, this feature helps protect your belongings from extreme temperatures.
What is a drive-up unit?
A drive-up unit is an outside unit, located on the first floor of a facility, that gives you the ability to load your belongings directly from a vehicle or truck. For more information read about comparing storage types in our storage tips section.
What is a roll-up door?
Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.
Do you offer RV/boat/car/motorcycle parking?
Extra Space Storage offers parking for RVs, boats, cars and motorcycles, but this is not a standard offering at all locations. Find the closest location to see if the service is available or use the Storage Search feature on this page to search for locations in your area with this offering. For more information read about vehicle storage in our storage tips section.
What sizes are available and how do I pick my size?
We offer a wide range of sizes to accommodate your needs. Sizes range from 5x5, or 25 square feet, to 10x30, or 300 square feet. Determining the right size is easy with the help of our online size estimator and the help of our Store Managers who are trained to assist you in this process. To determine the sizes available at a location near you, use the search box to the left or contact the Store Manager.
What is the difference between an indoor and outdoor unit?
An outdoor unit is most often a drive-up unit, located on the first floor of a facility, that gives you the ability to load your belongings directly from a vehicle or truck. An inside unit is within the property and will require you to go inside to access your unit which may be on the first floor or may require you to use an elevator to go to another floor of the facility.
What's the difference between office hours and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed. If you require access outside of our standard gate hours ask your Store Manager for information about 24-hour access.
What should I do if I forgot my access code or lost the key to my lock?
You should contact the property directly to let them know and to discuss what can be done.
Can I change my storage unit to a different size after I have already moved in?
If the unit size you want is available at your facility, then yes you can move into another unit. Your local facility manager will be able to assist you in that transition.
Do you have electrical outlets in your units?
Our units do not typically have access to electrical power.
What does "lift access" mean?
Lift access is also referred to as a non-passenger elevator. You'll have access to use an elevator lift to move your belongings but customers are not allowed to ride inside.
What is a locker unit?
The locker unit is a small unit that measures 5 feet wide 5 feet long and 4 feet high.
What are the hours I am able to access my unit?
The majority of our sites have 6am-10pm access hours every day and office hours M-F 9:30am- 6pm, SA 9:30am-5:30pm, closed SU. It is best to contact the site you are storing with for current gate hours.