Contributing Editors

What if There was No Self Storage Industry?

by Tony Gonzalez January 3, 2012 6:27 PM
If there was ever going to be a year where broad speculation backed up by nothing substantial was going to be accepted it would be 2012. According to the Mayan calendar the world is going to end on December 21, 2012. Plenty of theory has been presented to back up the claim, but none of it has been widely accepted (although the movie 2012 paints a pretty bleak picture). [More]

11 Phone Etiquette Tips for Self Storage Employees

by Kim Kilpatrick January 3, 2012 11:07 AM
Sometimes the first - and possibly the only - impression that your prospective customers have of your business is from the phone conversation they have with your employees. Good telephone etiquette is vital in the self storage industry because many customers call for information before they decide to rent a unit. Good phone etiquette helps to rent storage units. Here are 11 tips for your employees to keep in mind when talking on the phone. [More]

New Year's Resolutions for the Self Storage Industry

by Winnie Hsiu January 2, 2012 7:21 PM
Many people look at the start of the New Year as a new beginning; a chance to stop whatever bad or destructive habits they had gotten into in the last year and start fresh. It is often a time where we find it easier to imagine a greater place in the world for us, as well as a greater us taking a place in the world. [More]
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