Contributing Editors Extended Hours a Success

by John Stevens July 11, 2012 7:07 AM
Back in February in 2012 when Brian Bremer, Director of Operations, announced that would expand their hours of operations to be open 24/7, he stated that people searching for self storage weren’t shopping around just during the hours of 9-5. His call center saw significant web and phone traffic at all hours of the days. So, having his call center open 24/7 made sense and the extended hours would better serve those looking for storage units and those owning and operating them.

Since extending the hours, the results of around-the-clock service have exceeded US Storage Search’s expectations – and also their client’s expectations. [More] Call Center Now Open 24/7

by Winnie Hsiu February 29, 2012 3:52 PM
I want to share a little story with you - and I'll show you how it applies to the self storage industry.

I have a friend who owns a vast library of books that she lends to friends and family members. Over three years ago, she lent a book to one of her nieces. A few days ago, the niece finally returned the book. [More]