Contributing Editors Call Center Now Open 24/7

by Winnie Hsiu February 29, 2012 3:52 PM
I want to share a little story with you - and I'll show you how it applies to the self storage industry.

I have a friend who owns a vast library of books that she lends to friends and family members. Over three years ago, she lent a book to one of her nieces. A few days ago, the niece finally returned the book. [More]

Self Storage Website Experienced Tremendous Growth

by Tony Gonzalez February 23, 2012 4:06 PM
A good business person regularly reviews her company’s business model. She looks for ways to improve processes, to reduce unnecessary overhead, and to improve efficiency. She implements changes and keeps an eagle eye on ROI. She anticipates the growth rate for her company and carefully tracks it. is one such company that monitored its growth expectations – and surpassed those high expectations. [More]

OpenTech Enhances Its INSOMNIAC Kiosks For Self Storage Operators

by John Stevens July 8, 2011 10:41 AM
Customers are always interested in a convenient and easy transaction. And in this fast-paced, tech-savvy world, self-storage kiosks are the answer to many customer needs, including online reservations and rentals. Phoenix-based OpenTech Alliance Inc., developer of the INSOMNIAC line of self-storage kiosks, has just released the latest version of its kiosk software (v1.5.215), which includes two enhancements: reservation completion and coupon acceptance. [More]

Interest in Call Center Enhancements Growing in Self Storage Market

by John Stevens January 20, 2011 7:38 AM
When a phone call comes into a self storage facility, no owner wants to miss it. Most potential customers pick up the phone first and call the nearest storage facility. Storage operators don’t want them to call up the next self storage business in the phone book simply because no one was in the office to answer. Having the call go to voice mail can result in a lot of hangups. As a result, many self storage facilities turn to the services of call centers or enhanced services so that no calls are ever missed or routed to voice mail. An example of the growing popularity in call centers and related software is inContact which has expanded its footprint in the self storage market with the addition of two new storage customers today. [More]