Contributing Editors

What is Good Customer Service?

by Kim Kilpatrick March 5, 2014 6:51 PM
I recently read an article about a self storage business that had had a fire. Immediately after the fire, tenants were not allowed to get to their units to check on their belongings. A day passed. Several days passed. They still weren’t allowed to be on the premise. [More]

Three Things Self Storage Managers Should Say More Often

by Holly Robinson December 24, 2013 8:58 PM
With the coming of the New Year in a few days, many people focus on making resolutions that will improve their lives and make them better people. When it comes to managers and owners of self storage facilities, here are suggestions of some simple resolutions that you could make. You could make the resolution to say the following three things more often. [More]

10 Tips to Keep Your Self Storage Customers Cooled Off

by Holly Robinson July 5, 2013 3:31 PM
Temperatures are soaring across the United States. Death Valley, California, got up to 129 degrees. Yuma, Arizona, registered 118 degrees. While temperatures in Las Vegas soared to 117, over the next couple of days they will drop down to a mere 110.

A recent University of Montana study said that heat stroke causes nearly 1,000 deaths every year. It's important to keep yourself and your family well-hydrated. And, it's really good customer service if you can offer ways to help your customers cool off while they are moving their belongings into or out of your self storage facility. [More]

Self Storage Industry is All About Service

by Tony Gonzalez June 4, 2013 10:40 PM
Have you ever had trouble telling twins a part? Now after you get to know them it isn’t as hard because you pick up their personality traits, quirks, and any of a number of things that helps differentiate one form the other. You have to get past the appearance and get to the heart of each person. The same concept holds true when it comes to a product like self storage space. [More]

Three Ways to Give Great Customer Service

by Holly Robinson March 26, 2013 6:41 PM
Customer service. It can make or break a company. Take for instance one man’s experience with Morton’s Steakhouse in Newark, New Jersey.

The man was on the last leg of a long day of traveling, which happened to be during dinnertime. He knew that he would be famished when the plane landed at the airport. Before boarding, he took a moment to post a Tweet asking if someone from Morton’s Steakhouse would meet him at the airport with a porterhouse steak. [More]

Trachte Building Systems Hires New CFO

by Holly Robinson December 17, 2012 4:24 PM
Trachte Building Systems announced that Larry Pribyl has been hired as CFO for Trachte and its subsidiaries. Larry has a BA in Mathematics from Wabash College and an MBA from Minnesota State University. He has worked for General Electric, Honeywell, and Schneider Logistics. Most recently, he served as Director of Finance and Group Controller at Andersen Windows and Renewal. Trachte also hired Brandon Eichstadt to work in sales support and promoted Pat Jarman to the customer service department. [More]

Use This Monkey to Take Another Monkey Off Your Back

by Tony Gonzalez August 3, 2012 4:07 PM
If you have been in business very long, you know that it is cheaper and easier to keep a current customer than to get a new one. Customer satisfaction is a ‘monkey on your back’ and should be one that self storage owners keep front and center all the time.

Sometimes, before you can improve customer satisfaction, you need to know what they think. You need to know how they feel about your service and about your facilities. One way to get that information is to simply ask them when you see them. [More]

Lessons to Be Learned

by Tony Gonzalez February 27, 2012 3:49 PM
I recently learned about an experience that a fellow had when he reserved a unit at a self storage facility. While I'm not going to mention the name of the facility (because the name isn't the important thing), I think that there are several lessons to be learned from his experience. Here's basically what happened. [More]

Wine Storage Facility Wins Top Prize From Mini-Storage Messenger and Shows What Quality Storage is All About

by John Stevens December 23, 2010 7:48 AM
Tis the season to be jolly. And to many people that means Christmas with a good bottle of wine nearby. The key word here is “good” wine. When it comes to cultivating the very best wines, proper storage is essential. There are many factors that go into storing wine properly and many questions to ask storage facilities when considering wine storage. One storage facility who has figured out the art of wine storage is Wine Storage Bellevue, which has just been named “Specialty Storage Facility of the Year” by Mini-Storage Messenger, a prestigious monthly publication for the self storage industry. [More]