Contributing Editors

Catch the Self Storage Wave in Asia

by Tony Gonzalez February 18, 2014 8:26 PM
People that had the opportunity to get in on the ground floor of companies before they got really big have made large fortunes. For example, if you had invested in Microsoft, Apple, Facebook, or Google when they were small, budding companies, your bank account would probably be bursting its seams by now. The same situation is looming on the horizon for the self storage industry in Asia. [More]

Website Offers Free Premium Listing and Chance to Win iPad

by John Stevens February 25, 2011 10:17 AM
Bringing together the power of internet technology and customers who want to rent self storage online is the goal of, a self-storage locator and rental search engine. The website is offering a free premium listing for 90 days to any self storage business that activates an account prior to the Inside Self Storage (ISS) World Expo on March 16, 2011. [More]

Mystery Shopping and Evaluation of Phone Calls Can Benefit Self Storage Business

by John Stevens December 31, 2010 8:40 AM
The Internet is fast becoming a way for customers to search for self storage facilities, but the simple phone call is still the most prevalent way a customer gets information. Statistics show 93 percent of all renters call a facility first and their main question is what size units are available. During the few minutes a salesperson is on the phone, he must build a rapport with the customer and hopefully make the sale. But some employees interact better with customers in person. Mystery shopping is a way to evaluate phone sales and train staff in handling telephone communications with customers looking for self storage. [More]

FSSA Opens Registration for 2010 Conference & Expo

by Holly Robinson February 19, 2010 10:30 AM
The Florida Self Storage Association announced yesterday that it has opened registration for its 2010 "New Horizons" Conference and Expo. Vendor exhibit applications are still being accepted as well. The conference will be held from May 5 to 7, at Disney's Contemporary Hotel, in Lake Buena Vista, Florida. Although the FSSA conference is held annually, this year several new events have been added to the schedule, including several pre-conference activities. This year's conference is being sponsored by U.S. Door & Building Components, MiniCo Publishing, Noah's Ark Development, Bader Company, Inside Self-Storage, and Phone Smart Sales Solutions.

One of the featured events at the FSSA conference will be panel discussion, called "The Storage Summit." Panelists will include Anne Ballard, from Universal Management Co.; Michael Haugh, from Absolute Management; Brenda Scarborough, from Accountable Management; Marc Smith, from Personal Mini Storage; Steve Wilson, from Hide-Away Storage; and Paul Martin, the keynote speaker. [More]

Mortgage Bankers Express Optimism About Self-Storage Industry

by John Stevens February 9, 2010 2:59 PM
Over 1,800 mortgage bankers and lenders attended the Mortgage Bankers Association CREF Convention and Expo this week in Las Vegas. While discussion at the conference focused mostly on financing of multifamily dwellings, lenders also discussed the business climate for other types of commercial lending. Most commercial lenders were looking for stable, fully-leased properties from strong businesses. Lenders were most interested in office, industrial, and self-storage properties -- about which they were cautiously optimistic -- and had little interest in retail and hospitality businesses.

Economists at the conference said that the recession had ended in August 2009. They noted that single family homes had troughed in value during the first quarter of 2009. Now home values have risen 10 percent from that low point. Commercial real estate values, though, peaked in 2007. Commercial real estate values are still 31 percent lower than they were at their 2007 peak. Economists further predicted that commercial real estate values will continue to drop at least another four percent. Retail leasing, in particular, is expected to trough in 2010. But a retail rebound is expected to occur as well, at some point during the year. [More]