March 26, 2013 6:41 PM
Customer service. It can make or break a company. Take for instance one man’s experience with Morton’s Steakhouse in Newark, New Jersey.
The man was on the last leg of a long day of traveling, which happened to be during dinnertime. He knew that he would be famished when the plane landed at the airport. Before boarding, he took a moment to post a Tweet asking if someone from Morton’s Steakhouse would meet him at the airport with a porterhouse steak. [More]