Contributing Editors



An Innovative Way to Manage the Front Desk in a Self Storage Facility

by Kim Kilpatrick July 9, 2013 8:30 PM
There are many inventions that have improved the way companies do business. Conveyor belts have significantly decreased the production time of many products. Just-in-time manufacturing reduces the need for keeping large amounts of inventory in warehouses. Self-checkout machines in grocery stores enables customers to quickly make their purchases.

Inventions in the self storage industry have also impacted the way business is done. Xpress Storage (which is owned by Hide-Away Storage LLC) has just opened its second facility that uses a kiosk as the front desk ‘manager.’ The concept of having a kiosk focuses on customer convenience. This means that customers now have the ability to rent a unit 24 hours a day at the Express Storage facilities. [More]

Software Helps Make Self Storage Sharp

by Tony Gonzalez August 20, 2012 8:52 PM
The saying is as old as can be, worn out, and totally overused but it still rings entirely true whether you are a college student trying to work on a paper, a parent looking for a gluten-free macaroni and cheese recipe, or a self storage facility operator looking to improve security and operational efficiency. [More]

Attend a Webinar to Increase Your Expertise

by Kim Kilpatrick September 9, 2011 9:49 AM
Denis Waitley once said, "Never become so much of an expert that you stop gaining expertise. View life as a continuous learning experience. "

Viewing life as a continuous learning experience is especially valuable to a business person. There are always news things to learn about business. With that in mind, there are two webinars available to owners and managers of storage units that will provide them with important knowledge and information. [More]

OpenTech Enhances Its INSOMNIAC Kiosks For Self Storage Operators

by John Stevens July 8, 2011 10:41 AM
Customers are always interested in a convenient and easy transaction. And in this fast-paced, tech-savvy world, self-storage kiosks are the answer to many customer needs, including online reservations and rentals. Phoenix-based OpenTech Alliance Inc., developer of the INSOMNIAC line of self-storage kiosks, has just released the latest version of its kiosk software (v1.5.215), which includes two enhancements: reservation completion and coupon acceptance. [More]

Modern Technology is a Friend of the Self Storage Industry

by Kim Kilpatrick February 8, 2011 10:03 AM
“Computers are our friends.” The line is so iconic that it is difficult to figure out exactly where it originated. Over the years it has become not just computers, but modern technology that has been perceived as ‘our friends.’ Modern technology allows to do all sorts of things that as close as a few years ago people thought were impossible. The only problem is in figuring out how to use modern technology in order to see how friendly it can be. [More]

PhoneSmart Highlights New Pocket-Sized Kiosk Technology for Self Storage Industry

by John Stevens January 28, 2011 9:14 AM
Imagine potential customers being able to go directly to your website or online bill-pay site or even be able to dial up your self storage facility or receive a text message all with one single step using their smartphones. It’s a new innovation that is picking up momentum in the self storage industry, particularly due to PhoneSmart, a marketing company for rental property owners that recently created an entire website showcasing this new technology carrying the message, “You have a self storage kiosk in your pocket.” [More]
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