Contributing Editors

11 Phone Etiquette Tips for Self Storage Employees

by Kim Kilpatrick January 3, 2012 11:07 AM
Sometimes the first - and possibly the only - impression that your prospective customers have of your business is from the phone conversation they have with your employees. Good telephone etiquette is vital in the self storage industry because many customers call for information before they decide to rent a unit. Good phone etiquette helps to rent storage units. Here are 11 tips for your employees to keep in mind when talking on the phone. [More]

Is There an App for That?

by Tony Gonzalez May 24, 2011 2:31 PM
When it all comes down to it, people want to be able to do what they do or buy what they buy in the easiest and most efficient manner possible. With the dawn of the electronic age well underway it is becoming more and more common to find businesses, self storage and others, making as much use as they possibly can to make their company more attractive than the next. [More]

Mystery Shopping and Evaluation of Phone Calls Can Benefit Self Storage Business

by John Stevens December 31, 2010 8:40 AM
The Internet is fast becoming a way for customers to search for self storage facilities, but the simple phone call is still the most prevalent way a customer gets information. Statistics show 93 percent of all renters call a facility first and their main question is what size units are available. During the few minutes a salesperson is on the phone, he must build a rapport with the customer and hopefully make the sale. But some employees interact better with customers in person. Mystery shopping is a way to evaluate phone sales and train staff in handling telephone communications with customers looking for self storage. [More]