by Tony Gonzalez
April 10, 2012 4:13 PM
It’s common knowledge in the business world that it costs less to retain a customer than it is to gain a new one. So, giving excellent customer service should be a top goal of every business. The city of New Port Richey, Florida, decided they wanted to know which of their businesses had the best customer service. And the best way to find out was to let the customers have a say – because the customers always know best.
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