Contributing Editors

Webinar Focuses on Developing and Mastering Telephone Sales Skills

by John Stevens March 18, 2011 7:37 AM
Most of the time a self storage operator’s first point of contact with a potential customer is on the telephone. Even with all the online booking advances, nothing replaces an actual person to talk to and answer questions. It is an opportunity for a storage operator to shine and flex his salesman’s skills. Sales techniques and method of sales are teachable to anyone who has the desire to learn. [More]

Self Storage Managers Can Turn Their Business Practices From Good to Great

by John Stevens January 25, 2011 10:13 AM
When a self storage client walks through the door do you know them by name and say hi with a smile? Having passion for your job and making an effort to connect with customers is just one area self storage managers should consider when trying to improve their business, according to experts. [More]