August 3, 2012 4:07 PM
If you have been in business very long, you know that it is cheaper and easier to keep a current customer than to get a new one. Customer satisfaction is a ‘monkey on your back’ and should be one that self storage owners keep front and center all the time.
Sometimes, before you can improve customer satisfaction, you need to know what they think. You need to know how they feel about your service and about your facilities. One way to get that information is to simply ask them when you see them. [More]