Sue Haviland, a former vice president of operations for Extra Space Storage, has now become a partner for Self Storage 101, a self-storage management solutions firm. Haviland will be the lead partner responsible for growing Self Storage 101's operations on the West Coast.
"Sue joining our firm as a full partner immediately brings depth to our auditing, turnaround management and operation improvement practices," commented Self Storage 101 partner Bob Copper. He continued, "Ours is an industry with good-hearted owners and managers who lack consistent and duplicatable operational systems....Sue has a perspective that all will benefit from. Her commitment and knowledge along with incorporating our methodologies will only mean sustainable growth for our clients."
"Self Storage 101 is one of the few solutions firms that has demonstrated growth year over year," said Haviland, explaining her choice to join Self Storage 101. "I'm excited to be on the delivery side of processes which I personally know work."
In addition to her experience working for Extra Space, Haviland was previously a vice president at Price Self Storage, and a district manager for LAACO Ltd. She has also worked as the Operations Manager for the Storage Division at Veralliance Properties, Inc. Haviland has also taught courses for the Self Storage Association (SSA) on Operations, Sales, and Marketing, is on the SSA Education Committee, and served on the California SSA Board of Directors for three years. In all, she has 20 years of experience working in a management capacity and working in the self-storage industry.
Self Storage 101 is a management consulting firm based in Alabama, California and Texas. It specializes in the self-storage industry, focusing on self-storage owners and managers and offering a full range of services relating to self-storage management challenges. For example, Self Storage 101 works with entrepreneurs who are starting or expanding their self-storage businesses, and consults with owners and managers of self-storage businesses regarding operations improvement, training, recruiting, staff assessment, and other aspects of people systems. Self Storage 101 particularly concentrates on helping independent self storage operators to find ways to maximize their revenues, improve operations, and use measurement tools to assess effectiveness of staff and procedures.