The self storage industry has put a lot of time into pleasing customers and making transactions smooth and easy. Whether that be over the phone, on the internet, through a kiosk, or in person, it is the impression a customer gets from a business and its proprietor that can make or break the deal. Most consumers overwhelmingly like to give their business to people who are likeable and pleasant.
If you are a self storage operator looking to improve your people skills, you might want to hop on your computer and take part in an upcoming free webinar entitled “Your Customers Would Love to Talk to You – If Only You Knew How to Talk to Them.” Sponsored by PhoneSmart, COO Tron Jordheim, will present the following topics during the March 2, 2011 event:
- People do like talking to people
- People like doing business with people they like
- Smile and people will like you
- Be helpful and friendly, and people will want to do business with you
- Mastering the phrases and behaviors that communicate pleasantness and likeability
The webinar will be moderated by MiniCo publisher Poppy Behrens as part of an ongoing Mini-Storage Messenger Self Storage Webinar Series. Online registration is required for this free, live event.
Self-service, such as the kiosks, is a viable option for self storage businesses hoping to avoid customer interaction with unprofessional or unhelpful representatives. But for self storage professionals, learning how to effectively interact with customers can translate into more rentals, more referrals, more repeat customers, and longer lengths of stay.
PhoneSmart was founded in the fall of 2000 to serve its parent company, StorageMart and to offer off-site sales support to other companies in the self storage and property management fields. PhoneSmart has become an experienced sales support and training company. PhoneSmart works to improve customer contact as well as sales and service results.
MiniCo Insurance Agency, LLC, publishes the “Mini-Storage Messenger,” the leading monthly trade magazine covering the global self-storage industry. Other publications include “Self-Storage Now!,” “Mobile Self-Storage Magazine,” “RV & Boat Storage Today,” “Self-Storage Canada,” the “Self-Storage Almanac,” the “Self-Storage Construction & Renovation Handbook,” and the “Self-Storage Buyer’s Guide.” Since 1974, Phoenix-based MiniCo Insurance Agency, LLC, has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self-storage industry.
Sources Used:
“Professional and Effective Customer Interactions the Focus of Next MiniCo Webinar.” PR.com. Feb. 6, 2011.