by John Stevens
July 8, 2011 10:41 AM
Customers are always interested in a convenient and easy transaction. And in this fast-paced, tech-savvy world, self-storage kiosks are the answer to many customer needs, including online reservations and rentals. Phoenix-based OpenTech Alliance Inc., developer of the INSOMNIAC line of self-storage kiosks, has just released the latest version of its kiosk software (v1.5.215), which includes two enhancements: reservation completion and coupon acceptance.
Reservation Completion simplifies the rental process for customers that have already reserved a unit over the internet or through a call center and then want to complete the reservation at a kiosk. Customers simply enter their name and phone number at the kiosk to access all the data they previously supplied. Then they finalize their choice of unit; provide their fingerprint, photo, driver’s license scan and signature; and pay with cash, check or credit card. This new feature currently only works with SiteLink Web Edition self-storage management software, but support for other property-management systems is in progress.
Coupon Acceptance allows customers to use coupons when renting at a kiosk. They simply enter their coupon code during checkout just as they would during online shopping. In addition, this new feature empowers INSOMNIAC Live! Storage Counselors with the ability to offer people using a kiosk on-the-spot incentives to rent now (manager specials), just like a manager would do in the
store.
Both enhancements were designed to rent more units for self storage owners and are expected to help OpenTech reach their goal of renting an average of 6 units per month per kiosk. OpenTech aims to increase revenues, reduce operating costs and improve customer convenience for self storage businesses. The OpenTech company assists self storage owners in extending business hours while offering flexibility and convenience to its customers. The company’s solutions include seven models of INSOMNIAC self storage kiosks ranging from $5,500 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations and rentals.
Sources Used:
“OpenTech Enhances Self-Storage Kiosk Software With Reservation Completion and Coupon Acceptance.” Inside Self-Storage. July 7, 2011.
“INSOMNIAC Kiosks Now Complete Reservations and Accept Coupons.” OpenTech Alliance Inc. Press Release. July 6, 2011.