Two upcoming webinars are being planned to help self storage operators focus on sales and profits. OpenTech Alliance Inc. will sponsor a free webinar on July 27 entitled “Analyzing Your Phone Data for Profit” and PhoneSmart will present a free webinar on August 10 entitled “Spend Some Time With the Sales Coaches.”
Tron Jordheim, director of operations for PhoneSmart, a company that provides sales and support and staff training for self-storage operations nationwide, will present the one-hour online event, hosted by Mini-Storage Messenger magazine, teaching attendees how to create a sales team, develop a sales process, craft sales language, set sales standards and more. The webinar will take place at 2 p.m. ET. Registration can be completed at MiniStorageMessenger.com/webinar.
PhoneSmart, a provider of call-center services, sales training and coaching to the self-storage industry, has worked with hundreds of self-storage ownership groups and answered calls for thousands of self-storage properties. Jordheim is a frequent speaker at self-storage events and a contributor to industry trade journals.
OpenTech’s Vice President of Call Center Operations Cynthia Abraham Hansell will present the phone data webinar along with Sue Haviland, Owner of Haviland Storage Services. The webinar will focus on the best practices of large operators and how these strategies may help self-storage businesses of every size become more competitive and leverage real data to make effective decisions. Topics will include the following:
• What phone data you should be collecting
• Which reports you should review on a monthly basis
• What to look for on your reports
• Using data to improve conversion ratios and staffing
• Identifying training opportunities
For more information or to register, visit www.ministoragemessenger.com. Online registration is required for this free live event. MiniCo Insurance Agency, LLC, publishes the “Mini-Storage Messenger,” the leading monthly trade magazine covering the global self-storage industry.
Jordheim will also present a live seminar on Oct. 4 entitled “Why Are You Such Idiots? 10 Ways Self-Storage Owners Shoot Themselves in the Financial Foot” as part of the Inside Self-Storage World Expo, in Tacoma, Wash. The session will explore ways facility owners sometimes hurt their own businesses when attempting to save money on expenses. Jordheim will provide attendees with tools to help them refocus their energy on creating a customer-driven business that gets more rentals and ancillary sales, longer lengths of stay, and greater profit. Show details can be found at www.insideselfstorageworldexpo.com.
Sources Used:
“Phonesmart Director Jordheim to Present Webinar, Seminar for Self-Storage Operators.” Inside Self-Storage. July 25, 2011. http://www.insideselfstorage.com/news/2011/07/phonesmart-director-jordheim-to-present-webinar-seminar-for-selfstorage-operators.aspx
“MiniCo Webinar Features OpenTech Alliance Call Center Expert Offering Strategies for Self-Storage Business.” PR.Com. July 25, 2011. http://www.pr.com/press-release/340763