How to Find the Best Storage Space

Self Storage Questions Real People Ask



Do you have some questions about self storage? With more than 30 years of experience we’re confident we can help. Below are some of the most common questions, and answers, about self storage to help you on your way. If you don’t find what you’re looking for then contact us and we’ll get you the answer you need.


  • Q.
    I’m just shopping around, but I’d like to tour some storage units available in my area. Can I drop in at an Extra Space Storage facility near me for an unscheduled tour?

    See Answer

    • A.
      Of course! Just locate a storage facility near you and stop by during business hours. However, it’s possible you may be assisted more quickly if you schedule a time for your tour.
  • Q.
    I can’t decide if I need climate controlled storage. Please help me!

    See Answer

  • Q.
    I’m not familiar with storage prices. How can I feel confident I’m getting a good storage rate?

    See Answer

    • A.
      Our storage unit prices are competitive, but they change based on availability of units. Go ahead and reserve online now to lock in your special web rate. If you don’t reserve online before visiting a storage property, ask your storage manager about honoring current web rates.
  • Q.
    How long do I have to visit my storage property and sign my rental agreement after I reserve online?

    See Answer

    • A.
      Your online reservation will be held for two weeks. You’re not charged until you come in and rent your storage unit.
  • Q.
    Is there a better time during the month to start my rental agreement? I’m wondering if I need to wait.

    See Answer

    • A.
      There’s no need to wait. You can reserve your space online right now, and stop by later to rent your storage unit. Your payment due date is the date your rental agreement starts, but you may also change the date your payment is due.
  • Q.
    If I reserve online do I still have to fill out paperwork at the office?

    See Answer

    • A.
      Yes, and you will need your government-issued identification. However, the lease process is quick and painless! You’ll be moving into your storage unit faster than you think.
  • Q.
    How do I make my rental payments?

    See Answer

    • A.
      You may make payments online, by mail or over the phone. If it’s more convenient for you, you may also make payments in person.
  • Q.
    Will I need a special gate code to enter the property?

    See Answer

    • A.
      Yes, you’ll be assigned your personalized gate code. This allows us to monitor activity and stay on track to keeping you and your stored belongings secure.
  • Q.
    Will it be easy to get to my storage unit?

    See Answer

    • A.
      We offer several types of easily accessible storage units. Drive-up units are the most accessible, but you may also select an indoor storage unit on the ground floor, or a storage unit that’s closer to the elevator. Your storage manager can accurately describe the locations of available storage units. You may also visit the storage unit in person before you sign a rental agreement.
  • Q.
    What do you do to help make the move-in process easier?

    See Answer

    • A.
      Amenities vary by location, but in general we offer the use of moving trucks and moving carts on our property. We also sell boxes and packing materials.
  • Q.
    What if I change my mind after moving in, and decide I need a bigger storage space? Can I move out immediately and get into a bigger space?

    See Answer

    • A.
      You can move into a bigger space if one is available, but it will be much easier for you, and your back, if you find the best size storage unit for your needs before you move in. With a small amount of planning, it’s likely you’ll make the right choice!
  • Q.
    I’m storing my belongings while I’m away, and I’d like someone else to check on them for me while I’m gone. Is that possible?

    See Answer

    • A.
      Yes, a trusted friend or family member may access your unit while you’re away, but remember to share your personalized code and key to your storage lock.

We hope our storage FAQ has answered many of your self storage questions. For more storage answers, Contact Us.