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We're glad to hear that Mel took great care of you, and we'll be sure to pass along your kind words to them and the rest of our team.","replyTime":"2026-10-31T14:36:00","review":"Mel was great!","source":"Google","submissionTime":"2026-10-31T00:00:00","userName":"Ryan R."},{"reviewId":"1b361946-ea2c-4f47-b5dd-23da886201f9","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Jasmine! We're glad to hear your visit was easy and stress-free, and we'll be sure to pass your kind words along to Mel and the rest of the team.","replyTime":"2026-10-31T16:07:00","review":"Mel was awesome, made my experience here easy and stress free","source":"Google","submissionTime":"2026-10-31T00:00:00","userName":"Jasmine S."},{"reviewId":"e14dc446-4eb8-4a6a-880e-4ff4cf53c210","range":0,"rating":5,"reply":"Our team is grateful for your rating, Alphonso! Call us at (719) 447-0452 if you have any questions or need assistance with your rental.","replyTime":"2020-11-18T01:12:00","review":"Receptional customer service and well organized very trustworthy in its operational duties","source":"Google","submissionTime":"2026-10-29T00:00:00","userName":"Alphonso K."},{"reviewId":"90624a75-079f-441e-b9c3-cb90be51afb2","range":0,"rating":5,"reply":"Thank you for sharing your experience, Kyle! We're glad to hear Melanie was so helpful, and we'll be sure to share your kind words with her and the team at Extra Space Storage.","replyTime":"2026-10-25T10:33:00","review":"Melanie was very helpful!","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"Kyle F."},{"reviewId":"661190af-a0b8-4cac-8bde-6133a4f25613","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Nicholas. We're glad to hear Melaine was so helpful, and we will be sure to share your kind words with her and the team. We appreciate your support and look forward to assisting you with any future storage needs!","replyTime":"2026-10-17T09:53:00","review":"Melaine was awesome, very helpful and was 10/10 would use this storage facility again for all my storage needs!","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Nicholas W."},{"reviewId":"218a7dfc-f4b8-42c2-b6d4-e821d91c26fb","range":0,"rating":5,"reply":"Thank you immensely, Alexia! We're glad the unit was easy and inexpensive for you.","replyTime":"2026-10-16T09:52:00","review":"Easy and inexpensive storage unit!","source":"Google","submissionTime":"2026-10-16T00:00:00","userName":"Alexia V."},{"reviewId":"11d2b2ae-75c7-48c2-a44b-560f6e97e1c8","range":0,"rating":5,"reply":"Thank you for sharing your experience, Stephanie! We're glad to hear that Melanie and James provided such helpful service.","replyTime":"2026-10-16T15:55:00","review":"Melanie and James are great people and will go above and beyond to help you as long as you communicate with them about what is going on. THANK YOU FOR EVERYTHING THAT YOU HAVE DONE FOR US AND ALL YOUR OTHER CUSTOMERS??????","source":"Google","submissionTime":"2026-10-16T00:00:00","userName":"Stephanie A."},{"reviewId":"c663b6c9-1a9f-4d5f-9bd3-f8f07af362f2","range":0,"rating":5,"reply":"¡Muchas gracias por compartir su experiencia! Nos alegra saber que recibió una excelente atención de parte de James y Mel. Con gusto compartiremos sus amables comentarios con ellos y con el resto de nuestro equipo en Extra Space Storage.","replyTime":"2026-10-16T16:44:00","review":"JAMES Y Mel mejor servicio!!!","source":"Google","submissionTime":"2026-10-16T00:00:00","userName":"Jose H."},{"reviewId":"81f32fb0-e558-4b52-bc10-17cbd3053a47","range":0,"rating":5,"reply":"Thank you, Jimmy, for sharing your experience with Extra Space Storage. We are glad to hear that Mel provided helpful support and assistance with your boxes.","replyTime":"2026-10-20T11:31:00","review":"Thank you Mel!\nMel was absolutely amazing, answering all my questions and even helped me carry out my boxes I purchased","source":"Google","submissionTime":"2026-10-15T00:00:00","userName":"Jimmy V."},{"reviewId":"1d6d8f24-246c-45ec-9d2e-295898abb70b","range":0,"rating":5,"reply":"Thank you for your review, Nuea. We're glad James and Mel made the process simple, quick, and easy. ","replyTime":"2026-10-12T17:28:00","review":"James and Mel are great people to work with. They actively listen, provide great service. Simple process, quick and easy. 10/10!","source":"Google","submissionTime":"2026-10-12T00:00:00","userName":"NUEA D."},{"reviewId":"64df15e1-1812-4d71-a9c7-55d55520aaa3","range":0,"rating":5,"reply":"Thank you for your review, Nick! We’re thrilled that Mel provided amazing service and made setting everything up such a great experience.","replyTime":"2026-10-10T14:21:00","review":"Best service a could have asked for. Mel is amazing!! Loved setting everything up with her.","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"Nick G."},{"reviewId":"04d075ef-69f4-4923-8a18-85974d078297","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Baudelia! We're glad to hear Melanie was so helpful with setting up your account and finding the right unit for your needs. ","replyTime":"2026-10-20T11:36:00","review":"Melanie was super helpful and ensure I got squared away with the app and my account! Communicated all requirements and showed me all available units!","source":"Google","submissionTime":"2026-10-09T00:00:00","userName":"Baudelia D."},{"reviewId":"28e7cf3d-57ec-412c-96e2-dd1ab6eb7cec","range":0,"rating":5,"reply":"We are glad to hear Mel made such a great impression, Tim. She truly represents the best of our team!","replyTime":"2026-10-09T13:06:00","review":"Mel is very observant and puts the time to get to know you. She's awesome!!","source":"Google","submissionTime":"2026-10-09T00:00:00","userName":"Tim C."},{"reviewId":"f558cba8-cf44-401f-9803-3c47783da62c","range":0,"rating":5,"reply":"Thank you for sharing your experience and for the recommendation, yebbadimjenny! We're glad to hear our team has been helpful and always ready to answer your questions at Extra Space Storage.","replyTime":"2026-10-09T13:09:00","review":"These guys have been great to us! Never any issues, always happy to help and answer questions. 10/10 would recommend!","source":"Google","submissionTime":"2026-10-09T00:00:00","userName":"yebbadimjenny"},{"reviewId":"abcd2346-2065-4afb-9770-454161d890b2","range":0,"rating":5,"reply":"Thank you for sharing your feedback, Breeanna. We are glad to hear you experienced excellent service with Extra Space Storage!","replyTime":"2026-10-07T09:14:00","review":"Excellent service","source":"Google","submissionTime":"2026-10-07T00:00:00","userName":"Breeanna D."},{"reviewId":"8c38e1cf-a918-4767-92d5-8f341a001997","range":0,"rating":5,"reply":"Thank you, Desiree, for sharing your experience and for choosing Extra Space Storage again. We are glad to hear that Melanie provided such helpful service, and we will share your kind words with her and the team.","replyTime":"2026-10-07T15:15:00","review":"It's a good thing I came to Xtra space Melanie was and always has been my favorite always outgoing so helpful glad to be bacc","source":"Google","submissionTime":"2026-10-07T00:00:00","userName":"Desiree T."},{"reviewId":"dd5e6b95-1f3c-4f24-88db-a47d60e7ae15","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage, Deana! We're glad to hear that James and Mel provided such kind and patient support.","replyTime":"2026-10-05T14:07:00","review":"Extra Space Storage is a really great place to store your things. James and Mel are kind and patient and work well with your situation even on your worst, cranky day. I'd recommend any one to Extra Space Storage. Thanks Giys!! Blessings","source":"Google","submissionTime":"2026-10-05T00:00:00","userName":"Deana M."},{"reviewId":"72db825b-49b3-4232-ad93-e8f5d7b2995c","range":0,"rating":5,"reply":"Thank you for sharing your experience and recommending Extra Space Storage, Holly. We are glad your rental process was smooth from start to finish and that our team provided friendly assistance. ","replyTime":"2026-10-05T07:21:00","review":"Getting a storage unit with Extra Space Storage was smooth from start to finish. I set it up online and they were quick to reach out to make sure I complete the process. When I showed up in person, they were so friendly and accommodating. The facility seems pretty clean and well taken care of. I’d recommend others to go here if they need storage. Thanks!","source":"Google","submissionTime":"2026-10-04T00:00:00","userName":"Holly N."},{"reviewId":"646a8970-a157-44cd-b197-dd0fdd3ae1a2","range":0,"rating":5,"reply":"Thank you for sharing your experience Caydance! We're glad to hear that you find our storage units spacious and easy to access. We'll be sure to pass along your kind words to James, Mel, and the rest of the team at Extra Space Storage.","replyTime":"2026-10-03T15:20:00","review":"James and Mel are always super friendly and helpful! The storage units are easy to access and very spacious","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Caydance L."},{"reviewId":"8124128d-6bdb-42a4-ab8d-e55df9ccaf97","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback, Diana! We're glad to hear our team provided friendly service and appreciate your support of Extra Space Storage.","replyTime":"2026-10-04T10:40:00","review":"The staff are very friendly, thank you!","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Diana G."},{"reviewId":"a9b3aae4-7002-4c1e-9560-d24a06fa1285","range":0,"rating":5,"reply":"Thank you for your review, Sara! We're glad to hear our team provided friendly service.","replyTime":"2026-10-04T11:03:00","review":"Super friendly!","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Sara B."},{"reviewId":"bca8a782-6044-48cd-ab87-deab3065bcfc","range":0,"rating":5,"reply":"Thank you for your 5-star review, Jose. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2026-10-04T11:04:00","review":"????","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Jose A."},{"reviewId":"53222537-59a5-42fb-b88a-2c0382173298","range":0,"rating":5,"reply":"Leia, thank you for sharing your experience with Extra Space Storage! We are glad to hear that Melanie was helpful and that you found the right unit for your needs. We will be sure to share your kind words with Melanie and the team.","replyTime":"2026-10-02T14:51:00","review":"Amazing service! Melanie explained everything and helped us get things sorted!! This was also very adorable and the unit we got was actually perfect!","source":"Google","submissionTime":"2026-10-02T00:00:00","userName":"Leia H."},{"reviewId":"181ecdae-f437-41b2-b90c-1de22efe576a","range":0,"rating":5,"reply":"We deeply cherish your feedback, Kevin. James and Mel will be glad to hear this. We're thrilled the process was so easy for you!","replyTime":"2026-09-23T16:08:00","review":"James and mel were super easy to work with. This couldn't be any easier.","source":"Google","submissionTime":"2026-09-23T00:00:00","userName":"Kevin"},{"reviewId":"091ef19e-c402-45c0-bb34-3fedc08a2c49","range":0,"rating":5,"reply":"Thank you for sharing your feedback, Kurt! We're glad to hear you experienced great service with Extra Space Storage.","replyTime":"2026-09-22T14:58:00","review":"Best service!","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Kurt N."},{"reviewId":"2339902e-2c45-40de-8dbf-f156e6ba143f","range":0,"rating":5,"reply":"We are overjoyed to hear about your experience, John. Melanie's exemplary customer service reflects the standard we strive to uphold. ","replyTime":"2026-09-25T08:39:00","review":"Melanie is one of a kind! Exemplary customer service.","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"John S."},{"reviewId":"da4e7418-c781-4f90-ad01-47f4acfa7773","range":0,"rating":5,"reply":"Thank you for sharing your experience, Teresa. We're glad Melanie provided helpful customer service. ","replyTime":"2026-09-25T10:31:00","review":"good customer service and very helpful thanks melanie","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Teresa S."},{"reviewId":"30c06578-d201-49fa-a69a-45838613b69e","range":0,"rating":5,"reply":"Thank you for sharing your experience Ashlee. We are glad to hear that your process with Extra Space Storage was smooth and easy!","replyTime":"2026-09-19T12:52:00","review":"The process was smooth and easy","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Ashlee D."},{"reviewId":"0ec8d70f-1e4e-4470-8a9e-b1377bfc5636","range":0,"rating":5,"reply":"Thank you for sharing your experience Kristina! We're glad to hear Melanie was such a great help, and we'll be sure to share your kind words with her and the team.","replyTime":"2026-09-19T15:09:00","review":"Melanie was great help.","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Kristina M."},{"reviewId":"d75b2d0c-4f38-4c26-8479-398bbb5a8949","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Juan. Melanie's dedication to helping and kindness is something we truly value. ","replyTime":"2026-09-17T13:59:00","review":"Melanie is amazing, we always receive help and kindness with every interaction","source":"Google","submissionTime":"2026-09-17T00:00:00","userName":"Juan L."},{"reviewId":"767b695a-55d7-47a5-82dd-d35b1c41bccf","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Hae. We are glad to hear that Melanie and Nicole were able to assist you with your delivery. ","replyTime":"2026-09-18T08:22:00","review":"If it wasn't for Melanie and Nicole, I would hsve had a disaster in my.hand.   She went out of her way to help me receiving a delivery.   I am very thankful!!","source":"Google","submissionTime":"2026-09-17T00:00:00","userName":"Hae G."},{"reviewId":"d30cbbcf-2061-4522-9ba0-deaf95669280","range":0,"rating":5,"reply":"We are honored to hear about your fantastic experience. Mel truly represents the best of our team. Thank you, B C!","replyTime":"2026-09-18T08:20:00","review":"Fantastic service and discounts..\nMel is exemplary and nice.","source":"Google","submissionTime":"2026-09-17T00:00:00","userName":"B C."},{"reviewId":"9b3cde75-3230-49b7-a241-b49013453c89","range":0,"rating":1,"reply":"Thank you for sharing your feedback, Lucia. We value your input and would like the chance to discuss your experience in more detail. Please give us a call at (719) 447-0452.","replyTime":"2026-09-25T18:15:00","review":"I was able to reserve my unit for Sunday, but they were closed on Sunday so I wasn't able to get into the unit. Because of this, I had a whole issue with uhaul and lost a lot of money and time. If you're not open on sundays you should not be doing business for people to occupy the units on a sunday. It's highly unprofessional and inconvenient for those of us who reserve in the day we want to move in or need to move in.","source":"Google","submissionTime":"2026-09-15T00:00:00","userName":"Lucia S."},{"reviewId":"2c485421-824c-47b3-8863-2d0ed514d819","range":0,"rating":5,"reply":"We're so glad to hear you had a good experience with us! Thank you for sharing that it was fast, easy, and that our team was very nice. We appreciate your feedback, Ninette.","replyTime":"2026-09-12T18:20:00","review":"It was a good experience and was fast and easy. They were very nice","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Ninette M."},{"reviewId":"fed287aa-f2e3-4ec9-b467-c763f7ca28d1","range":0,"rating":5,"reply":"Thank you for your 5-star review, Naus! We're so glad to hear that Mel provided you with exceptional service. ","replyTime":"2026-09-11T15:07:00","review":"Exceptional service by Mel!!","source":"Google","submissionTime":"2026-09-11T00:00:00","userName":"Naus 1."},{"reviewId":"10c44663-dfc6-4145-b3da-2cf507ecb595","range":0,"rating":5,"reply":"Thank you for your 5-star rating, Michael! We're glad to hear that James provided you with a great experience. ","replyTime":"2026-09-04T11:54:00","review":"James was great!","source":"Google","submissionTime":"2026-09-10T00:00:00","userName":"Michael M."},{"reviewId":"5fb5d31a-c5ff-4987-9f39-eb9552d9ef22","range":0,"rating":5,"reply":"Thank you for your wonderful 5-star review, Marion! We're so glad to hear that you found our service great, nice, accommodating, and easy to use. We appreciate you choosing Extra Space Storage.","replyTime":"2026-09-07T09:36:00","review":"Great service. So nice and accommodating! And easy to use","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"Marion L."},{"reviewId":"9cbe220b-d30e-4f2f-a347-d3e3b1738e1d","range":0,"rating":5,"reply":"Thank you for your wonderful 5-star review, Lani! We're so glad to hear about your positive experience with James at Extra Space Storage. It's great to know that his professionalism, patience, and kindness made a difference. We appreciate you choosing us for your storage needs!","replyTime":"2026-09-04T16:23:00","review":"I would like to recognize James for being professional when it comes to customer service. Patient and answered all our questions with kindness. Thank you so much.","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"Lani C."},{"reviewId":"59e039bd-bc0d-4f83-93c2-934af17dfb58","range":0,"rating":5,"reply":"Thank you for your 5-star review, Morena! We're so glad to hear that Melanie was generous, helpful, and caring in assisting with your needs. We will be sure to share your kind words with her and the team. We appreciate you choosing Extra Space Storage.","replyTime":"2026-09-03T14:33:00","review":"Melanie very generous and helpful and caring of my needs.","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Morena V."},{"reviewId":"9940986c-3eb2-4630-8912-3d5e376136c4","range":0,"rating":5,"reply":"¡Gracias por su excelente calificación!","replyTime":"2026-09-03T16:35:00","review":"Excelente","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Diana E."},{"reviewId":"c6559862-4c2c-4839-9942-e3c604bb6eeb","range":0,"rating":5,"reply":"We are thrilled to hear your experience was fast and easy, Paul! Our team takes pride in being helpful. We truly appreciate your recommendation!","replyTime":"2026-09-22T13:32:00","review":"Needed a space fast, (after having a bad experience with a competitor) very friendly staff, super helpful with questions. Made it very easy and quick to rent a space, We highly recommend!","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Paul"},{"reviewId":"f7f006c1-3103-41a4-986a-fbc77fd44f2a","range":0,"rating":5,"reply":"Thank you for sharing, Ricky! We're glad the pricing worked for you and our staff made the experience easy.","replyTime":"2026-09-22T13:21:00","review":"Great price for a large unit, the staff was very helpful","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Ricky"},{"reviewId":"7d2a3e4e-e37c-446f-8ebc-22928f3427d3","range":0,"rating":5,"reply":"Thank you for your wonderful review, Mckenna! We're so glad to hear that a member of our team provided you with such a positive experience today. ","replyTime":"2026-09-02T14:54:00","review":"The sweetest human in the world helped me today.","source":"Google","submissionTime":"2026-09-02T00:00:00","userName":"Mckenna S."},{"reviewId":"0985c3fe-e4e8-4790-a8ca-a2978da25699","range":0,"rating":5,"reply":"Thank you for your 5-star review, Rich! We're glad to hear that Extra Space Storage is the best place you've stored your belongings and that our management team has been responsive to your concerns. We appreciate you recognizing our commitment to providing excellent service and secure storage solutions. We look forward to continuing to serve your storage needs.","replyTime":"2026-09-01T09:46:00","review":"This is the place to store things!! Management on top of any concerns I have had. Best place I have stored stuff at.","source":"Google","submissionTime":"2026-08-31T00:00:00","userName":"Rich C."},{"reviewId":"ee7e5022-6a98-4e25-95ab-6a394543307c","range":0,"rating":5,"reply":"Thank you for your 5-star review, Donny! We're glad to hear that everything has been good since you moved in a few days ago. We appreciate you choosing Extra Space Storage for your storage needs.","replyTime":"2026-08-31T10:30:00","review":"I just moved in a few days ago. Everything good so far","source":"Google","submissionTime":"2026-08-30T00:00:00","userName":"Donny B."},{"reviewId":"6a2a151f-fec2-47d0-8970-8ca33b984f31","range":0,"rating":5,"reply":"Thank you for your kind review, Fikret. We’re glad you found the process easy and affordable, and that Melanie provided friendly and helpful service. We truly appreciate your business.","replyTime":"2026-08-30T10:49:00","review":"Very affordable and online setup with office visit for check in was easy. Melanie was a great help and very friendly","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Fikret S."},{"reviewId":"10127ccb-1025-4f32-9739-fc95e6af0b33","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Barbara! Your kind words mean a lot to our team at Extra Space Storage.","replyTime":"2026-08-27T15:53:00","review":"Fantastic personality","source":"Google","submissionTime":"2026-08-27T00:00:00","userName":"Barbara M."},{"reviewId":"b2742f47-58eb-4dfe-bf61-c5f89605ec1e","range":0,"rating":5,"reply":"We are thrilled to hear Melanie provided helpful, accommodating service and that you found a great price, David!","replyTime":"2026-08-22T12:48:00","review":"Melanie was very helpful and accommodating! I got a great price! I was paying more than 3 times as much for storage in California for the same amount of space!!","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"David S."},{"reviewId":"e0ff34f0-a10f-4f36-a40a-966de898d66a","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Melanie, Mark. We're glad she provided such helpful service!","replyTime":"2026-08-20T10:23:00","review":"Melanie was a very awesome helpful person","source":"Google","submissionTime":"2026-08-20T00:00:00","userName":"Mark S."},{"reviewId":"19d92b75-8e12-48a6-850d-5fd2bce89830","range":0,"rating":5,"reply":"We are happy to hear our storage units met your standards, Lacey. Cleanliness is a priority we take seriously. Thank you!","replyTime":"2026-08-12T17:15:00","review":"Clean storage units.","source":"Google","submissionTime":"2026-08-12T00:00:00","userName":"Lacey H."},{"reviewId":"71912928-0a08-4c63-affc-f1f2860fa146","range":0,"rating":5,"reply":"We are honored to receive this feedback! Melanie will be thrilled to hear this. We're glad the sign-up process was smooth, and the facility met your expectations. Thank you, PK.","replyTime":"2026-08-10T10:17:00","review":"Friendly and easy to sign up. Melanie was so cool and explained every detail before I signed up. Good and clean place to store your stuff and cars","source":"Google","submissionTime":"2026-08-10T00:00:00","userName":"PK"},{"reviewId":"7b0badf2-da1f-4fe6-88c6-1a319cfc1944","range":0,"rating":5,"reply":"We sincerely value your kind words about Melanie and our clean, well-maintained property. Your recommendation means everything to us, Yvonne!","replyTime":"2026-08-07T16:03:00","review":"What an absolute pleasant experience. Mrlanie is super helpful and extremely friendly! The property is clean and well maintained. Unit was clean.\n\nWould 100% recommend to everybody!","source":"Google","submissionTime":"2026-08-07T00:00:00","userName":"Yvonne K."},{"reviewId":"74b18c2f-3277-40fa-95a2-0557b4680172","range":0,"rating":5,"reply":"Nos alegra muchísimo saber que Melanie brindó un servicio al cliente excepcional. Gracias, José, por la recomendación!","replyTime":"2026-08-06T13:10:00","review":"Melanie tiene el mejor servicio al cliente!! Recomiendo!","source":"Google","submissionTime":"2026-08-06T00:00:00","userName":"José a."},{"reviewId":"f6fbdd16-417d-41db-a4ca-b352846e36cd","range":0,"rating":5,"reply":"We are thrilled to hear Melanie made moving easier for you, Jennifer. ","replyTime":"2026-08-03T11:08:00","review":"Extra Space Storage was so wonderful and easy to work with!! Melanie in particular was so kind and helpful. Moving is one of the most stressful things and they made this part easy!","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Jennifer N."},{"reviewId":"8bd81775-20ff-44f6-9dd4-00846ba369a1","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Melanie is a true asset, and we're glad she made your experience exceptional!","replyTime":"2026-08-03T15:24:00","review":"Great service! Thank you Melanie for everything!","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"L B."},{"reviewId":"a27b3d32-3f9e-43f8-ae71-b70bc8dd3a45","range":0,"rating":5,"reply":"Thank you for your kind words, Gina. We sincerely value your recommendation and are glad to hear about Melanie's exceptional service.","replyTime":"2026-08-02T12:26:00","review":"Melanie has had unending patience with many schedule changes and challenges related to my relocation to COS. Recommend this location without reservation!","source":"Google","submissionTime":"2026-08-01T00:00:00","userName":"Gina G."},{"reviewId":"dea56ff8-a443-4edd-bd3b-65a54ac54edb","range":0,"rating":5,"reply":"We are pleased to hear your recommendation, Wuero! Your support means a lot to Extra Space Storage.","replyTime":"2026-07-23T07:14:00","review":"Recomendable","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Wuero R."},{"reviewId":"7ae9949d-30df-4252-b041-eb625dbc38d3","range":0,"rating":5,"reply":"We are delighted to hear you returned for our staff. They work hard to make every visit worthwhile!","replyTime":"2026-07-22T14:47:00","review":"Just came back to this location for the staff","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"NUR T."},{"reviewId":"727a0687-d3c9-4cad-9dae-61fb8e16c2c3","range":0,"rating":5,"reply":"Your positive experience means a lot, Chei! We're glad the space was clean, the staff was friendly, and loading your 40-foot container went smoothly.","replyTime":"2026-07-21T11:36:00","review":"Clean and a wonderful place to store. They were friendly and I had no issues parking and loading a 40 foot container.","source":"Google","submissionTime":"2026-07-21T00:00:00","userName":"Chei D."},{"reviewId":"b9069396-761d-4699-9ecf-f5bd7c7304a2","range":0,"rating":5,"reply":"Your positive feedback means so much! Excited to help with your big move. Thanks for choosing us!","replyTime":"2025-07-26T14:52:00","review":"Mel was awesome ! Was very informative about everything I will be renting very soon, for my big move !","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Kristina F."},{"reviewId":"221e41a4-190d-4e71-a086-f54ad6f9c840","range":0,"rating":5,"reply":"Gracias, Lorenzo! Precios estupendos y un personal increíble; nos alegra que tu experiencia haya sido así. ¡Agradecemos tu apoyo!","replyTime":"2026-07-20T13:12:00","review":"Buenos precios mejor staff!","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Lorenzo A."},{"reviewId":"7f0a9c3b-1665-4e09-93e1-8a7828f23705","range":0,"rating":5,"reply":"Thank you for sharing, Taliscia! We're glad Mel's helpfulness made a difference. ","replyTime":"2026-07-20T13:53:00","review":"Mel is a very good worker!always helpful","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Taliscia L."},{"reviewId":"b22c5a93-a6dd-4939-b6de-8a7bb4a0503b","range":0,"rating":5,"reply":"We deeply cherish your kind words! Melanie's professionalism and our clean facility reflect our standards. Thanks!","replyTime":"2026-07-20T14:12:00","review":"Melanie was great. Excellent professionalism and customer service. Facility was neat and clean all around.","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Improvement P."},{"reviewId":"e3acfc34-9f0b-49f8-98ff-09f0bba9bd74","range":0,"rating":5,"reply":"Your positive experience means a lot, MiNuea! Glad Melanie got you squared away quickly and stress-free. We appreciate the recommendation!","replyTime":"2026-07-08T10:26:00","review":"Went in pressed for time, and Melanie got me squared away in a jiffy. No stress, easy. Would recommend!","source":"Google","submissionTime":"2026-07-08T00:00:00","userName":"MiNuea D."},{"reviewId":"a755c22c-d2b4-4bdf-8a33-a882f0b3c7bc","range":0,"rating":5,"reply":"Thank you immensely, MiNuea! Glad Melanie got you squared away quickly and stress-free. We appreciate the recommendation!","replyTime":"2026-07-08T10:27:00","review":"Went in pressed for time, and Melanie got me squared away in a jiffy. No stress, easy. Would recommend!","source":"Google","submissionTime":"2026-07-08T00:00:00","userName":"MiNuea D."},{"reviewId":"11582a34-5630-42e9-97f5-d57f0b0be9f8","range":0,"rating":5,"reply":"We sincerely value your feedback, Juan. Fast service is what we aim for every time!","replyTime":"2026-06-22T11:33:00","review":"Fast service","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Juan V."},{"reviewId":"98aa31f1-4a94-434e-b5ca-a6ee46cfcc56","range":0,"rating":5,"reply":"Thanks, Jenifer! We're glad our staff's friendly and helpful service stood out. We appreciate you taking the time to share!","replyTime":"2026-06-22T12:39:00","review":"Staff were very friendly and helpful.","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Jenifer K."},{"reviewId":"95d27ded-8d91-41af-95c4-b4ccaa4d6172","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Lo! Glad our staff is always there when you need them. ","replyTime":"2026-06-18T11:44:00","review":"The staff here is awesome always helping when needed","source":"Google","submissionTime":"2026-06-18T00:00:00","userName":"Lo O."},{"reviewId":"98baa53b-d866-483b-ae19-ed0a8f8681be","range":0,"rating":5,"reply":"Thank you for sharing, Angel! We're glad Extra Space Storage delivered the best service for you.","replyTime":"2026-06-19T08:10:00","review":"Best service in town!!","source":"Google","submissionTime":"2026-06-18T00:00:00","userName":"Angel"},{"reviewId":"697cacf3-1f59-4f51-966e-b19c3ab0196f","range":0,"rating":5,"reply":"Thank you immensely, Stephanie! Respectful staff and honest communication are core to us. We're glad your experience reflects that.","replyTime":"2026-06-15T09:58:00","review":"This is one of the best storage facilities to have your belongings stored at due to the staff are very respectful and do not just go and try to kick you out for the smallest screw up. They have moved very quickly when it comes to the fact of if you get a unit and the door to your unit is screwed up then if you go talk to the person that stays on the premises then she will check it out as fast as possible. I HIGHLY RECOMMEND THIS STORAGE FACILITY TO PEOPLE BECAUSE THE RESPECTFUL STAFF AS WELL BECAUSE AS LONG AS YOU COMMUNICATE WITH THEM AS TO WHAT IS GOING ON AND YOU ARE HONEST WITH THEM THEN THEY WILL BE WILLING TO WORK WITH YOU BUT ONLY IF YOU ARE HONEST AND SINCERE ABOUT THE SITUATION.","source":"Google","submissionTime":"2026-06-15T00:00:00","userName":"Stephanie A."},{"reviewId":"7e07373e-99ae-4e75-8c2e-835acde97fed","range":0,"rating":5,"reply":"We are privileged to hear about Melanie's great service. Thanks for noting our clean, secure location, James!","replyTime":"2026-06-15T11:13:00","review":"Bear service by SM Melanie, would rent all my units from her. Clean, secure location!","source":"Google","submissionTime":"2026-06-15T00:00:00","userName":"James P."},{"reviewId":"58f71018-f1c3-4d17-a5c6-a36cf3ae8378","range":0,"rating":5,"reply":"Thank you for your review, NueaApasra! Great to hear you had a positive experience with our location and customer service.","replyTime":"2026-06-14T10:50:00","review":"Great location and customer service!","source":"Google","submissionTime":"2026-06-14T00:00:00","userName":"NueaApasra D."},{"reviewId":"e096651e-63e3-415b-b18f-d3c8a329752b","range":0,"rating":5,"reply":"We are happy to hear storage works well for you, Cameron. Great to know it's a reliable, affordable option for military members!","replyTime":"2026-06-13T10:14:00","review":"Go to place if you are in the military. Fairly cheap and gets the job done if you are in need of storage.","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Cameron"},{"reviewId":"c74873c7-3228-41f0-b39f-b8f9017b2b8e","range":0,"rating":5,"reply":"We are grateful for your kind words about Melanie and our team! Your positive experience means everything to us, Weeza.","replyTime":"2026-06-09T15:42:00","review":"Best staff ever!! Melanie is so awesome and down to earth. Pleasure to work with!!","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"Weeza M."},{"reviewId":"95698255-d768-4efe-b332-d90aa86e832e","range":0,"rating":5,"reply":"Thank you for sharing your experience, John. We're glad to hear Melanie provided excellent customer service.","replyTime":"2025-08-06T15:21:00","review":"Sherry was great and nice.....customer service a 10 .....so helpful ans considerate......SERVICE WIT A SMILE  ??","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"BSuprman"},{"reviewId":"856c0626-cd01-4b4e-96c6-13051f62550a","range":0,"rating":5,"reply":"We are utterly delighted to hear Melanie provided helpful service for your storage needs. Thank you for recommending us Alexzander!","replyTime":"2026-05-30T16:59:00","review":"Melanie was super helpful with everything that I needed for the storage unit. I highly recommend this place.","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Alexzander M."},{"reviewId":"cca68a1e-fc9d-41ec-9b78-d28bf08f82d1","range":0,"rating":5,"reply":"Thank you for the positive feedback, Melvyn! We're glad you love your storage experience with us.","replyTime":"2026-05-22T08:10:00","review":"Love it","source":"Google","submissionTime":"2026-05-21T00:00:00","userName":"melvyn"},{"reviewId":"cd99543e-468c-42de-87cc-649152c9bfce","range":0,"rating":5,"reply":"We are grateful for your 5-star review, Ali! Happy that our clean facility, accessibility, and Melanie's helpful management made your experience great.","replyTime":"2026-05-16T12:45:00","review":"This storage is very clean,easily accessible, awesome management ,Melanie is very helpful,highly recommend.Overall 5/5","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"ali a."},{"reviewId":"ad4f8690-02d0-4ca3-a0fb-45d16514fa6f","range":0,"rating":5,"reply":"Nos alegra mucho saber que nos consideraste una excelente opción! Tus comentarios positivos significan muchísimo para nosotros, Andrés.","replyTime":"2026-05-08T12:36:00","review":"Excelente opción","source":"Google","submissionTime":"2026-05-08T00:00:00","userName":"Andres M."},{"reviewId":"ccee1122-0cec-4b2f-ae67-14e0729ec70e","range":0,"rating":5,"reply":"Thank you for your review, Raya! Thrilled Melanie provided excellent service with the rental setup and app. Clean units matter!","replyTime":"2026-05-08T14:20:00","review":"Did a rental online, and had to go verify my ID. Got to meet a helpul down to earth manager by the name of Melanie. She was awesome and helpul. Helped me set up app, showed me how to use the keypad and how to secure my unit with my lock. Clean unit! Thank you, Melanie","source":"Google","submissionTime":"2026-05-08T00:00:00","userName":"Raya N."},{"reviewId":"fba5de22-78b7-4b7d-a78f-205a85af28ed","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Mel! We're thrilled she provided excellent service, Ruben.","replyTime":"2026-05-07T16:06:00","review":"Mel is great at her job!","source":"Google","submissionTime":"2026-05-07T00:00:00","userName":"Ruben M."},{"reviewId":"462022d4-a8ca-413d-8309-6f1a2cb11c58","range":0,"rating":5,"reply":"Thank you for your review, Melanie! We're glad everything looks clean and nice. We'd love to help when you're ready to choose storage.","replyTime":"2026-05-06T08:05:00","review":"I haven’t got a place here yet, but I’m thinking about it. Everything looks clean and nice.","source":"Google","submissionTime":"2026-05-05T00:00:00","userName":"Melanie"},{"reviewId":"0960226a-c546-4555-8703-ae6c57bddc4b","range":0,"rating":5,"reply":"Thank you for your review! Thrilled Melanie provided awesome service and great communication. We appreciate your recommendation!","replyTime":"2026-05-04T12:14:00","review":"Hands down the best Extra Space Storage to do business with. Melanie is so awesome and easy to work with. Great communication. Store your stuff here!","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"The 3."},{"reviewId":"ec0cdef3-fd9f-45ad-9890-e66c7a0dd311","range":0,"rating":5,"reply":"Thank you for your review, Justin! We're delighted Melanie helped you through your difficult situation. Your recommendation means everything!","replyTime":"2026-05-04T12:14:00","review":"Melanie was extremely helpful, i’m so thankful for her ability to help us through a difficult situation. I highly Recommend doing business here at extra space storage. Thank you.","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Justin S."},{"reviewId":"ed7ce2c4-cb97-4b67-ab24-f76bb79cb8e8","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with manager Mel! Thank you for choosing Extra Space Storage, Melissa.","replyTime":"2026-05-04T09:24:00","review":"Great customer service by manager Mel! Great location, clean and easy acess","source":"Google","submissionTime":"2026-05-03T00:00:00","userName":"Melissa D."},{"reviewId":"74df99b7-c756-4061-b622-53fa30cb0490","range":0,"rating":5,"reply":"We are glad to hear you'd recommend our place and staff. Thanks for the positive feedback, Justin!","replyTime":"2026-05-01T16:23:00","review":"Great place and staff would recommend","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Justin K."},{"reviewId":"96b461e8-221c-4e5d-a866-5010880e0ea9","range":0,"rating":5,"reply":"We are overjoyed to hear about Melanie's exceptional service and our clean property. Thank you for recognizing our team's dedication, Matteo!","replyTime":"2026-04-23T08:27:00","review":"Melanie goes above and beyond for her customers! Amazing customer service. Clean property","source":"Google","submissionTime":"2026-04-22T00:00:00","userName":"Matteo V."},{"reviewId":"dcdf1eee-d38a-4916-90f0-9b75dd3c61ee","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Mel provided friendly service for your storage needs.","replyTime":"2026-04-16T13:34:00","review":"Needed storage got to meet a friendly face thanks Mel!!!","source":"Google","submissionTime":"2026-04-16T00:00:00","userName":"lj s."},{"reviewId":"99768d6e-7b06-4b3f-81bf-f71fc15f0a10","range":0,"rating":5,"reply":"We are delighted to hear about Melanie's excellent service. Thanks for recognizing our team's dedication to customer care, Suleiman.","replyTime":"2026-04-06T13:22:00","review":"Best customer service by manager Melanie","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"suleiman A."},{"reviewId":"17208298-fa10-4ac5-983a-eaa0aceef7d2","range":0,"rating":5,"reply":"Thanks for the 5-star review, Kasey! We're pleased that Mel provided excellent deals and service.","replyTime":"2026-04-06T16:32:00","review":"Go see M\nel for the best deals!","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"Kasey B."},{"reviewId":"15391063-4469-4598-8397-a9ccd3f139e9","range":0,"rating":5,"reply":"Thank you for sharing your experience Jaymie! We're thrilled our team's knowledge and helpfulness made a positive impact.","replyTime":"2026-04-03T08:40:00","review":"Very knowledgeable and helpful","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Jaymie M."},{"reviewId":"bd6484cd-8ce1-421d-88f9-5fb3fb40309e","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Jessie! Melanie will be delighted to hear your kind words. Thank you for choosing Extra Space Storage for your storage needs.","replyTime":"2026-04-02T07:58:00","review":"Awesome customer service! Melanie was so sweet and helpful! The prices are great and the security gives me a lot of piece of mind about the safety of my belongings","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Jessie M."},{"reviewId":"3887b90a-2992-4631-8e20-09ce857b8eab","range":0,"rating":3,"reply":"Your review is appreciated. Thank you, R T, for sharing your feedback with us.","replyTime":"2026-03-24T17:50:00","review":"So so","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"R T."},{"reviewId":"f44c87e2-d13d-480d-8244-8d64e4e25f18","range":0,"rating":5,"reply":"Thank you for sharing! So glad our clean facility and Melanie's patient help made your experience great!","replyTime":"2026-03-14T14:08:00","review":"I hadn't ben in this location in years, but oh my!!  I was immedately impressed by how clean and orderly it was! When I had questions about which size of space I needed and how the contract works, Melanie answered them all with patience and clarity.  Five star experience for sure! :)","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Julia M."},{"reviewId":"d6d8b5d7-a8a9-413d-8e2c-0d0c4915024d","range":0,"rating":5,"reply":"We are overjoyed to hear Melanie provided such friendly service! Thank you for choosing Extra Space Storage, Baileigh.","replyTime":"2026-03-12T07:57:00","review":"Great manager, super friendly would absolutely rent from Melanie","source":"Google","submissionTime":"2026-03-11T00:00:00","userName":"Baileigh"},{"reviewId":"320a2570-18a4-4c08-8b2e-8f9ccf7ef9a9","range":0,"rating":5,"reply":"Thank you for your kind words, Calvin! We're thrilled to hear that our staff was polite, quick, and accommodating, and that we could help with your first month's rent and lock fee. Your feedback about our reasonable pricing and how our team represents the company means so much to us. We appreciate you taking the time to share your positive experience!","replyTime":"2026-03-10T08:59:00","review":"All the staff were polite and quick and accommodating . Very easy process . They even took care of the 1st months rent and helped me with a lock fee . Great place to store things at a reasonable price . Give the whole staff a raise they rep the company the right way ?","source":"Google","submissionTime":"2026-03-09T00:00:00","userName":"Calvin B."},{"reviewId":"93c40f9a-fac5-457e-bcc8-c814c1bf0f9d","range":0,"rating":5,"reply":"We are delighted to hear you found our service professional and pleasant. Thank you for choosing Extra Space Storage!","replyTime":"2026-03-07T13:48:00","review":"All good, profesonal ,pleasant.","source":"Google","submissionTime":"2026-03-06T00:00:00","userName":"Kim C."},{"reviewId":"c9926ee1-f81e-45ed-b2ed-5186ccc93085","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Shawn! Thrilled Melanie helped Community Anchor Academy with your expansion storage needs.","replyTime":"2026-03-05T13:13:00","review":"Melanie was tremendous. She helped my organization Community Anchor Academy to establish a storage space for our expansion.","source":"Google","submissionTime":"2026-03-05T00:00:00","userName":"Shawn W."},{"reviewId":"a791656e-8e81-499e-acdc-e403ab01341f","range":0,"rating":5,"reply":"Your positive experience means everything, Lisha! Thrilled Melanie provided helpful service and made reserving your unit quick and simple.","replyTime":"2026-03-06T08:18:00","review":"Great experience! Quick and simple to reserve and access available units. The Service Rep, Melanie, was very helpful.","source":"Google","submissionTime":"2026-03-05T00:00:00","userName":"Lisha"},{"reviewId":"20bfd761-3cf5-4d6a-b183-392d258e6fb8","range":0,"rating":5,"reply":"Thank you for sharing your experience, John. We're glad to hear Melanie provided excellent customer service.","replyTime":"2025-08-06T15:21:00","review":"Melanie was great and nice.....customer service a 10","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"John C."},{"reviewId":"644bdd95-6ef2-428c-91ea-c08dbbbdad92","range":0,"rating":5,"reply":"Thanks Dee Dee! We're glad you chose Extra Space Storage. Stop by the office if you need anything!","replyTime":"2019-03-26T09:19:00","review":"Friendly, secure, and well maintained. We've been with them for years with no complaints.","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Dee D."},{"reviewId":"a8196fa0-1c83-42ad-a5b9-a71ed587ac5a","range":0,"rating":5,"reply":"Your positive feedback is appreciated, Evolk! We're glad to hear about your great experience with our patient and helpful customer service. Thank you for sharing your experience.","replyTime":"2026-02-18T13:38:00","review":"Great Experience very patient very helpful customer service is always willing to help!","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Evolk E."},{"reviewId":"e3c07de9-22b1-4063-83ce-a3d9b8491861","range":0,"rating":5,"reply":"Thanks for sharing your experience, Grant! We're thrilled to hear that Melanie provided excellent service by showing you storage options and ensuring you were satisfied with your lock setup. Her dedication to going the extra mile truly reflects our commitment to exceptional service. We're so glad your first experience with Extra Space Storage has been impressive!","replyTime":"2026-02-16T11:59:00","review":"This is my first expieriance with extra space storage and I have been very impressed! Melanie was awesome! Took the time to show me options , and even walked me out to make sure I didn’t have any lock issues ….. 2 far walks just to make sure the customer was satisfied…. This company and Melanie have gone above and beyond!!","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Grant T."},{"reviewId":"66d65c5f-a86b-493e-89b4-8d68048225b1","range":0,"rating":5,"reply":"We are delighted to hear that the rental process was impressively smooth. We strive to provide a hassle-free experience for our customers, and it's great to know that we succeeded in your case. Thank you for your feedback on our no-pressure approach and the helpfulness of our staff. We appreciate your kind words and look forward to serving you during your storage experience with us.","replyTime":"2024-10-10T07:31:00","review":"Rental process was impressively smooth. There wasn't any pressure from them trying to upsell, or add unnecessary insurance. Super nice, accommodating, and helpful!","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Mariah T."},{"reviewId":"67a1d8df-c9a1-4360-b121-ee5d9a18758a","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear you had a great experience with Melanie.","replyTime":"2026-02-13T18:52:00","review":"Melanie works!! Best customer service!","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Sandi C."},{"reviewId":"7fa4d3b5-1f66-4223-b339-ba5508ebf488","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Melanie at Extra Space Storage. We're honored to have been of great assistance to you!","replyTime":"2026-02-05T16:04:00","review":"Melanie was great, very helpful & of great assistance!","source":"Google","submissionTime":"2026-02-05T00:00:00","userName":"Shelby R."},{"reviewId":"0ec2b7ad-e7cb-405c-8049-8bedee2ca2f6","range":0,"rating":5,"reply":"We are overjoyed to hear Melonie provided helpful service! Thanks for choosing Extra Space Storage for your needs.","replyTime":"2026-02-05T16:04:00","review":"Melonie was very helpful in getting me done","source":"Google","submissionTime":"2026-02-05T00:00:00","userName":"aujoli s."},{"reviewId":"6eb27eca-c050-480b-8df3-9f083af1e5d1","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage is greatly appreciated. Thank you for choosing our facilities for your car storage needs.","replyTime":"2026-02-04T11:49:00","review":"Great time here. Love the facilities, kept my car here for a while, really appreciate this place.","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"Mychal G."},{"reviewId":"56eced0c-a549-4803-b2d1-122d93d470b8","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Brandy! We're thrilled that our team provided amazing customer service. Your experience matters to us.","replyTime":"2026-02-04T15:33:00","review":"Amazing customer service","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"Brandy J."},{"reviewId":"edeab00a-caa4-45de-9ea7-3b23d91f6361","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Melanie at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2026-02-04T17:47:00","review":"Melanie is a people'sperson. She's knowledgeable in her job, she puts herself every single time in her customers shoes, and we feel it!! She goes above an beyond every single time. If not for her, we would have moved already!!","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"Reynold S."},{"reviewId":"f923c7c3-819b-4065-8e07-25acc505fc76","range":0,"rating":5,"reply":"Thank you for your review, Tracy! Melanie's transparency and prompt service made your move-in speedy and pleasant. We're thrilled you chose Extra Space Storage!","replyTime":"2026-02-05T07:57:00","review":"Melanie was a great help today with her transparency, prompt responses, and great customer service. She made our move in super speedy and pleasant. She is the reason we chose to proceed with choosing ExtraSpace Storage","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"Tracy M."},{"reviewId":"01a299db-a13b-46ee-a8e2-0cb5eaecddd7","range":0,"rating":5,"reply":"Thanks for your feedback! We're thrilled you experienced great service with Extra Space Storage.","replyTime":"2026-02-04T07:29:00","review":"Great service!","source":"Google","submissionTime":"2026-02-03T00:00:00","userName":"Devin R."},{"reviewId":"2541841b-1e4f-469a-96aa-821cba163cf7","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience at our Extra Space Storage location! Thank you for recommending us.","replyTime":"2026-02-03T07:32:00","review":"I came to pick up items from a storage unit I won at auction on Saturday, January 31, 2026. Unfortunately, I don’t remember the employee’s name, but she was extremely polite and handled everything flawlessly. She was very friendly, pleasant to communicate with, and highly professional in her work. After my visit, I was left with only positive impressions. Highly recommend this location!","source":"Google","submissionTime":"2026-02-02T00:00:00","userName":"????? ?."},{"reviewId":"ba537bf8-8c34-4cbd-8983-89745f473f04","range":0,"rating":5,"reply":"Thanks for the positive feedback! We're glad our team member provided great service at Extra Space Storage.","replyTime":"2026-01-30T14:50:00","review":"She's great","source":"Google","submissionTime":"2026-01-30T00:00:00","userName":"Angelo s."},{"reviewId":"29fd04d7-94de-4028-bf4a-70ca1eed4c16","range":0,"rating":5,"reply":"We are excited to hear you found our location convenient and appreciated the on-site kiosk feature!","replyTime":"2026-01-29T14:48:00","review":"Convenient, kiosk on-site","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Brittany R."},{"reviewId":"012e5049-0515-422d-85ec-426fe0af9190","range":0,"rating":5,"reply":"We are overjoyed to hear about your exceptional experience! Your shout out to our staff means everything to us.","replyTime":"2026-01-30T07:46:00","review":"Not one to leave reviews, but my experience was so worth it, that I wanted to give a shout out to the staff. Bravo!!","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"DESORAYA N."},{"reviewId":"28f28264-8734-434b-84d5-5c6da37e7bd6","range":0,"rating":5,"reply":"We are elated to hear our team was so helpful! Your positive feedback means everything to us.","replyTime":"2026-01-26T15:40:00","review":"Sooo helpful!","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"Shawn V."},{"reviewId":"4ec5b121-428f-4078-9de9-196f968d940d","range":0,"rating":5,"reply":"Your review is appreciated! We're thrilled our team member made such a positive impression on your storage experience.","replyTime":"2026-01-23T08:09:00","review":"She is the bomb!!","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Jerry J."},{"reviewId":"1fa05a51-32e6-4df0-9337-8e292edd87dc","range":0,"rating":2,"reply":"Thank you for leaving us a rating, Carrie. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.\n","replyTime":"2024-06-22T10:35:00","review":"Keeps raising my rates with no notice every few months. Facility is secure but I really don't like the \"suprise! We auto withdrew your payment and it's  25% more than it was last time!\"","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"Carrie G."},{"reviewId":"2ae148a8-a12a-479e-9c46-74861a7c9257","range":0,"rating":5,"reply":"We are overjoyed to hear you had the best experience with us at Extra Space Storage!","replyTime":"2026-01-17T14:22:00","review":"The best","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Buffalo C."},{"reviewId":"2a5601ed-f0ba-4dc5-88df-85e762802a18","range":0,"rating":5,"reply":"Nos alegra saber que está satisfecho con el excelente servicio. Su satisfacción lo es todo para nosotros.","replyTime":"2026-01-17T16:10:00","review":"Súper bueno el trato muy complacido","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Noel A."},{"reviewId":"b85614a0-ed50-45a4-ad0f-2b84bc5fd234","range":0,"rating":1,"reply":"Your concerns are noted and we understand your frustration regarding the break-in incident at your storage unit. We take all security matters seriously and recognize how disappointing this experience has been for you. Regarding the camera footage policy, we follow strict protocols that require police involvement for reviewing surveillance materials in cases of theft or break-ins. We also understand your concerns about the camera coverage and the information provided about what could be observed from the footage. Please feel free to reach out to us at (719) 447-0452 to discuss this matter further so we can address your specific concerns and provide additional clarification about the incident and our security procedures.","replyTime":"2026-01-16T14:18:00","review":"Beyond frustrating and honestly suspicious.\n\nMy storage unit was broken into, and when I asked to review the camera footage, I was told I’m not allowed to see it and that only the police can. That alone is a massive red flag. If you actually care about your customers and transparency, why refuse access when someone’s property has been violated?\n\nThey also claimed they “couldn’t see anything from the outside of the unit,” which makes me question what the cameras are even there for. What’s the point of having surveillance if it conveniently can’t help when something actually happens?\n\nTo make it worse, the manager showed zero empathy. No concern, no urgency, no apology just an annoyed, checked-out attitude like this happens all the time and customers should just accept it. I left feeling dismissed and unsupported.\n\nBetween the lack of accountability, refusal to show footage, and complete lack of care, this whole situation honestly feels like an inside job or at the very least gross negligence. If you value your belongings and expect basic security and respect, I would strongly suggest storing them elsewhere.","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Andrea L."},{"reviewId":"8d277b2a-a59a-4dd6-8599-dbbeac2eba3c","range":0,"rating":5,"reply":"We are happy to hear about your amazing experience! Mel and our team appreciate your kind words.","replyTime":"2026-01-08T18:43:00","review":"Amazing service. Best store manager. Love you Mel!","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Sarah H."},{"reviewId":"87e01a32-72ab-48c1-94ce-d47f96a20ff1","range":0,"rating":1,"reply":"We are deeply concerned to hear about the security issues and theft that occurred at your storage unit, especially given that this happened not just once, but twice while you were deployed overseas. We understand how frustrating and disappointing this situation must be for you, particularly with the significant loss of your belongings and the lack of camera footage. We take these security matters very seriously and would like to discuss this incident with you directly to better understand what happened and address your concerns. Please contact us at (719) 447-0452 so we can have a thorough conversation about this matter and work toward a resolution.","replyTime":"2025-12-31T11:57:00","review":"My unit was broken into not once, but twice. Not only did they fail to secure the unit that I rented from them while deployed overseas, but they refused to refund my storage fees after their negligence resulted in over $10k worth of items stolen. Magically there is no camera footage of thieves opening the front door of my unit, which leads me to believe it was probably an inside job.\nIncredibly unprofessional, the district manager couldn’t even call me directly, she had one of her assistant district managers do it for her.","source":"Google","submissionTime":"2025-12-31T00:00:00","userName":"Bradley S."},{"reviewId":"64709d8e-5564-4748-a9b4-18de21094f04","range":0,"rating":5,"reply":"We greatly appreciate your feedback. We are so grateful that you took the time to share your experience. Melanie's dedication and commitment to going above and beyond for our customers reflect the values we strive to uphold. We are fortunate to have team members like her who demonstrate such genuine care and integrity. Your recognition of her efforts and character is wonderful to hear, and we will certainly make sure she and our leadership team see your heartfelt comments. Thank you again for choosing us and for acknowledging the difference that exceptional service can make.","replyTime":"2025-12-24T16:02:00","review":"Melanie,\nI just want to take a moment to say thank you—truly. You went above and beyond in a way that people simply don’t do anymore. Staying late and coming in early, off the clock, just to help me says everything about your character.\nYour care for your work, your company, and your customers is rare. It didn’t feel like “customer service”—it felt like genuine human kindness. I will never forget that, and I hope your leadership knows what a gem they have in you.\nThank you for showing what integrity, dedication, and heart look like in action. You made a real difference for me.","source":"Google","submissionTime":"2025-12-24T00:00:00","userName":"Mtn. R."},{"reviewId":"c4bb099f-0592-4a0d-be4d-3555dc410b1f","range":0,"rating":1,"reply":"Your concerns are noted about the price increase from $64 to $124. We understand your frustration regarding this significant change in your storage unit pricing. Please contact us at (719) 447-0452 to discuss your specific account details and the circumstances surrounding this price adjustment. Our team would like to review your account information and address your concerns about the lack of notice regarding this pricing change.","replyTime":"2025-11-18T13:39:00","review":"Total rip off how are they going to go from $64 to $124 without notice they doubled in price???!!!  What!! are you crazy!! I would have never known if I didn't check my bank account for something else never again, yeah iam moving my stuff out very unprofessional","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Kellie B."},{"reviewId":"7b9daf9f-c82b-4a64-bc19-6c5f701cab2c","range":0,"rating":5,"reply":"We're thrilled to hear about your amazing experience at our Extra Space Storage Colorado Springs facility!","replyTime":"2025-11-05T18:17:00","review":"My Experience with Extra Space Storage Colorado Springs Arlington Location has been the VERY BEST EXPERIENCE I HAVE IN MY LIFE??. LOVE THIS STORE??\nDON'T FORGET TO ASK FOR MELANIE THE STORE MANAGER, SHE'S SOOOO GREAT AND NICE, EVERYONE WILL JUST LOVE HER JUST LIKE I DO????????????.","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Sharifah B."},{"reviewId":"bfaaeb5a-37fd-4f9a-acaa-6c5043d3d619","range":0,"rating":5,"reply":"We greatly appreciate your positive review of our facility. We're glad you found it nice and welcoming.","replyTime":"2025-11-06T09:20:00","review":"Nice facility, even if it's in a not to good part of town.","source":"Google","submissionTime":"2025-11-02T00:00:00","userName":"ApasraYoko&Me"},{"reviewId":"04c64e4c-2774-4ca4-9ae9-3a7e56debc75","range":0,"rating":5,"reply":"Thanks for the amazing feedback! Thrilled you had the best experience with Mel. We appreciate your recommendation!","replyTime":"2025-11-03T17:26:00","review":"Best experience ever!! Go rent with Mel!!","source":"Google","submissionTime":"2025-11-01T00:00:00","userName":"Nana P."},{"reviewId":"4e28a4c2-a0e3-4ecf-b2b6-0061cbbd131c","range":0,"rating":5,"reply":"Hello James, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.","replyTime":"2022-03-04T18:54:00","review":"Melanie was amazing. Would definitely rent here in the future","source":"Google","submissionTime":"2025-10-31T00:00:00","userName":"James R."},{"reviewId":"450fd576-1426-4c92-b033-788d591e237e","range":0,"rating":5,"reply":"Thanks for highlighting our great customer service! We're glad we could provide a positive storage experience.","replyTime":"2025-11-04T11:43:00","review":"Great customer service","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"Melona41 M."},{"reviewId":"a5ec57bb-7b3f-4739-aaa6-165a4bec0e5b","range":0,"rating":5,"reply":"We are glad to hear you appreciate our great prices and professional staff!","replyTime":"2025-11-04T11:42:00","review":"Great prices & and the staff is very professional","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"YoApasra24"},{"reviewId":"5db94535-05d3-46a6-8185-2195bf95d16e","range":0,"rating":5,"reply":"We are happy to hear you appreciate our well-prepared staff and clean facility!","replyTime":"2025-11-04T11:40:00","review":"Tight ship ran here!! Very well prepared staff and facility looks very clean.","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"APASRAYo24 L."},{"reviewId":"8394e43b-7205-4150-b64b-85acaa09fe40","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled our staff goes the extra mile. Your feedback means everything to us.","replyTime":"2025-11-04T11:35:00","review":"Great storage facility. Staff is great & will go the extra mile all the time. Thanks!","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"YoApasra L."},{"reviewId":"af0ebda0-3a2a-4761-88fc-e9745a12092a","range":0,"rating":5,"reply":"Thank you for choosing us during difficult times! We're so glad Melanie provided exceptional service and made your experience smooth. It means the world to us to know that we could help take some weight off your shoulders during such a hectic time in your life. Being new to the state can be overwhelming, and we're honored that you stopped at our facility and had such a positive experience from the moment you walked through our doors. Melanie truly is wonderful, and we're proud to have her as part of our team. Thank you for taking the time to share your experience with us.","replyTime":"2025-11-04T11:56:00","review":"Going through some terrible times, new to the state, and we just stopped at the first storage facility we saw. Best decision hands down, we came in got greeted at the door, and proceeded to be treated to the best experience ever in the middle of our hectic life. Melanie was exceptional from start to finish. Took away a lot of weight today, thank you Extra Space for employing wonderful people","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"CHARME W."},{"reviewId":"1bc687b2-c6e2-430b-ab44-dfd5ef091c11","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback about our helpful and friendly service at Extra Space Storage.","replyTime":"2025-11-05T10:48:00","review":"Was very helpful and nice","source":"Google","submissionTime":"2025-10-24T00:00:00","userName":"Michael K."},{"reviewId":"6b2663b0-dc3f-4fff-b817-416f6fa5ebb8","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Vagrants everywhere. Constant break-ins.","source":"Google","submissionTime":"2025-10-19T00:00:00","userName":"Ryan L."},{"reviewId":"0808c650-ef43-406a-9c23-36ef1db7facb","range":0,"rating":5,"reply":"We are glad to hear Bailey and Mel made your experience great! Thanks for the kind words about our staff.","replyTime":"2025-10-06T16:12:00","review":"Great place, staff Bailey and Mel are very nice","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"TERA B."},{"reviewId":"4d4b76ae-cc71-454c-b9a1-ca188702b472","range":0,"rating":5,"reply":"We are excited to hear about Melanie's compassionate and friendly service. Thanks for recognizing her understanding nature!","replyTime":"2025-09-18T13:49:00","review":"Melanie  is an understanding person, very compassionate, friendly and courteous nice to have people around like her.","source":"Google","submissionTime":"2025-09-18T00:00:00","userName":"Darla E."},{"reviewId":"1cb3bc61-9c86-48a8-b176-b78ee2ee4346","range":0,"rating":5,"reply":"We greatly appreciate your feedback! Thanks for choosing us for fast, affordable service.","replyTime":"2025-09-13T14:57:00","review":"Fast and quick service and cheap!!","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Bailey J."},{"reviewId":"c27c7c3c-e6f2-4148-910d-ab7e26a74341","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled our team provided amazing customer service. Your experience means everything to us.","replyTime":"2025-09-13T15:11:00","review":"Amazing customer service","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"val B."},{"reviewId":"f4c4b1cc-53d3-46bc-bcf9-16e45822556b","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled our team provided great customer service.","replyTime":"2025-09-13T16:05:00","review":"Great customer service","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Gabriel B."},{"reviewId":"eed93440-85c8-49c5-987e-019593098a5b","range":0,"rating":5,"reply":"Thank you immensely for highlighting Melanie's superb customer service! We're thrilled she made you feel welcomed and respected.","replyTime":"2025-09-13T16:15:00","review":"Melanie in the front desk is probably one of the few people these days that offer superb customer service. I felt welcomed since I first walked in, respected and listened to in times that are rough these days. I would recommend just to interact with her!!","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Jessica C."},{"reviewId":"5bab25c1-833e-46e0-9693-3ac5f557d664","range":0,"rating":5,"reply":"Thank you for your review! So glad Melanie treated you with respect and answered all your questions.","replyTime":"2025-09-12T10:49:00","review":"Melanie treated me with Respect and was very helpful and answered every single one of my questions.","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"Mario G."},{"reviewId":"f1dfa086-56fc-4160-9a13-f3098c43c05f","range":0,"rating":5,"reply":"We are overjoyed to hear Melanie provided great, professional, and kind service! Thanks for recommending our location.","replyTime":"2025-09-02T08:06:00","review":"Melanie was great !! Very professional and kind ! I would high recommend this location.","source":"Google","submissionTime":"2025-09-01T00:00:00","userName":"Zakia O."},{"reviewId":"c18c4181-77b5-4903-b9dd-186b826d1481","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We appreciate your loyalty over the years and your kind words about our clean property and excellent team.","replyTime":"2025-08-11T15:25:00","review":"????????????????????????  I HAVE BEEN WITH THEM FOR YEARS AND THE SERVICE IS GREAT CLEAN PROPERTY VERY NICE STAFF AND EXCELLENT MANAGERS ?????????? GOOD SPOT TO CHECK OUT.... WHEN IT COMES TO SAFE....????????????","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Kenny"},{"reviewId":"73fce279-4728-4b45-b4fd-2348c441d0a4","range":0,"rating":5,"reply":"Thanks for the kind words about Melanie and our great prices! We're thrilled you had an awesome experience.","replyTime":"2025-08-08T09:36:00","review":"Awesome place Melanie  is a great  person great prices.","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Salina L."},{"reviewId":"264d494c-0871-46b4-bf73-9e0f7faea2bd","range":0,"rating":5,"reply":"We are grateful for your kind words about Melanie! She truly makes a difference with her patience and care. It's wonderful to hear that she listens to understand our customers and has positively impacted your experience. We're thrilled that Melanie was able to make your day better, as that's exactly what we strive for in our customer service.","replyTime":"2025-08-06T16:51:00","review":"Let me tell you about Melanie, she's the queen B of that storage facility! Has an abundance of patience for all her customers. Listens to understand her customers. Can't have a better person! Thank you Melanie for making my day a better one!","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Dolph B."},{"reviewId":"7f7f311a-ba14-4750-b56e-3892bbb50763","range":0,"rating":5,"reply":"Your positive experience means everything to us! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-02T09:06:00","review":"Best service!","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Boonye Q."},{"reviewId":"029c8b97-7bf6-4e9b-bf77-57c3d6db0703","range":0,"rating":5,"reply":"We are glad to hear Melanie provided such helpful service! Thanks for recommending us and her excellent support.","replyTime":"2025-07-26T15:17:00","review":"Miss Melanie was fantastic she was very helpful she explained the whole process and benefits and amenities and detail I would surely recommend this company as well as Miss Melanie to anybody who is looking for extra room and space. (Storage)","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Chris P."},{"reviewId":"048428d1-3618-4169-bff1-39e6dd3dca66","range":0,"rating":5,"reply":"Thanks for the kind words about our team! We're glad you had a great experience with us.","replyTime":"2025-07-25T16:32:00","review":"Excellent costumer service and great staff.","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"Devyn P."},{"reviewId":"8a5589e0-bba6-48a4-8380-784c17eb1152","range":0,"rating":5,"reply":"Thanks for the amazing feedback! So happy Melanie turned your day around and made your experience great!","replyTime":"2025-07-23T18:06:00","review":"Melanie was the greatest experience!! I was having a bad day and she made my day Soo much better I just had to praise the lord","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Jesus I."},{"reviewId":"b2ef4dd7-ba22-41c7-89b4-d0dc7bb07fc0","range":0,"rating":5,"reply":"We are elated to hear that you loved our team at Extra Space Storage! Thank you for your kind words. ?? ??","replyTime":"2025-07-09T09:59:00","review":"Loved the girls up front they are always helpfull and friendly ?? ??","source":"Google","submissionTime":"2025-07-08T00:00:00","userName":"Ray M."},{"reviewId":"977757ec-d04e-41cb-a4fd-7aee538db344","range":0,"rating":5,"reply":"We're thrilled to hear you had awesome customer service!","replyTime":"2025-07-09T10:00:00","review":"Awesome customer service!!!","source":"Google","submissionTime":"2025-07-08T00:00:00","userName":"Stephanie M."},{"reviewId":"bcf8b2b4-53b5-4509-bf80-22217aee1b94","range":0,"rating":5,"reply":"We deeply cherish your feedback. Thank you for letting us know.","replyTime":"2025-07-09T10:22:00","review":"Very easy to sign up","source":"Google","submissionTime":"2025-07-08T00:00:00","userName":"lydia s."},{"reviewId":"385e1d49-3881-414b-981a-621b0ece0561","range":0,"rating":5,"reply":"We are delighted to hear Melanie made your unit transfer easy and fast! Thanks for the feedback.","replyTime":"2025-06-18T08:12:00","review":"Melanie made my unit transfer easy and fast ?? delighted with her service","source":"Google","submissionTime":"2025-06-18T00:00:00","userName":"Cynthia T."},{"reviewId":"3474c6f1-a6cc-495c-a19e-98548e6e1209","range":0,"rating":5,"reply":"We are delighted to hear Melanie was very helpful! Thank you for recognizing her excellent service.","replyTime":"2025-06-11T11:17:00","review":"Melanie was very helpful I thank her","source":"Google","submissionTime":"2025-06-11T00:00:00","userName":"Charmain T."},{"reviewId":"fef98bb4-6170-43ca-8618-3ea1c53137c8","range":0,"rating":5,"reply":"We are delighted to hear such wonderful feedback about Melanie! Our team members truly make the difference, and we appreciate you recognizing her excellent service.","replyTime":"2025-06-09T17:54:00","review":"Melanie es the best girl!! Kudos for keeping her, for sure an asset to your extra space !!","source":"Google","submissionTime":"2025-06-09T00:00:00","userName":"Manuel O."},{"reviewId":"f4505a2e-5089-4803-b7ca-9d990cc1a81d","range":0,"rating":5,"reply":"We are delighted to hear our team was helpful! Your positive feedback means a lot to us.","replyTime":"2025-06-07T11:36:00","review":"Very helpful!","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Chris K."},{"reviewId":"e9fd2e00-83e7-4bc3-8460-5ae17580033d","range":0,"rating":5,"reply":"We are delighted to hear that our team was helpful and provided excellent service. Your feedback means a lot to us.","replyTime":"2025-06-07T11:50:00","review":"Very nice and helpful","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Michael K."},{"reviewId":"b2594266-a35c-4da7-bfb4-dc0b43289187","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our customer service. Thank you for the wonderful feedback!","replyTime":"2025-06-05T16:02:00","review":"Great customer service and truly no complaints!","source":"Google","submissionTime":"2025-06-05T00:00:00","userName":"Dandre W."},{"reviewId":"fe2c2113-fb1f-4ab4-9d59-a5eb69754234","range":0,"rating":5,"reply":"We are delighted to hear about your outstanding experience with Micah Rousseau. Your kind words about our customer service mean everything to us.","replyTime":"2025-05-25T09:51:00","review":"Thank you for your time and help. Best Customer service ever !! Thanks Micah Rousseau . Your Great .","source":"Google","submissionTime":"2025-05-25T00:00:00","userName":"Johnnie A."},{"reviewId":"3e6e0c83-31ca-47bb-a62c-f8041118bd7f","range":0,"rating":5,"reply":"We are delighted to hear Melanie provided excellent service. Thank you for highlighting her dedication to making your experience simple and easy.","replyTime":"2025-05-24T14:34:00","review":"Melanie was fabulous and made this so easy and simple. Thank you Melanie","source":"Google","submissionTime":"2025-05-24T00:00:00","userName":"Tony R."},{"reviewId":"ae0b9123-d9bc-4838-8508-a75d0a98a8bf","range":0,"rating":5,"reply":"We are delighted to hear such wonderful feedback about Melanie! Thank you for recognizing her expertise and dedication to providing excellent storage solutions.","replyTime":"2025-05-24T14:52:00","review":"Melanie is the bomb, knows what she's doing when it comes to storage. Go see her for anything storage related , she'll hook you up!","source":"Google","submissionTime":"2025-05-24T00:00:00","userName":"desmond s."},{"reviewId":"a1dec1cd-7f7c-4164-92a9-fe2a076b79f7","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thank you for highlighting our helpful service.","replyTime":"2025-05-23T15:51:00","review":"Great experience very helpful!","source":"Google","submissionTime":"2025-05-23T00:00:00","userName":"NHP C."},{"reviewId":"51c8cafa-47a7-43dc-b4f0-69843298f82b","range":0,"rating":5,"reply":"We are delighted to hear about your great experience. Thank you for recognizing our service as the best in town!","replyTime":"2025-05-23T15:57:00","review":"pretty good service, the best  on town","source":"Google","submissionTime":"2025-05-23T00:00:00","userName":"Cristofer T."},{"reviewId":"1053b24f-4e3b-4aae-b7ec-81ff3e6fab88","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience at Extra Space Storage. Your kind words about our manager Mandy are greatly appreciated. Thank you for choosing us for your storage needs.","replyTime":"2025-05-17T15:50:00","review":"She's very understanding sweet kind and caring, and patient she has the up most respect for all of the tenants that rent here and she keeps outside of the storage area's clean this is a really nice place to rent a storage unit from","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Mandy B."},{"reviewId":"220e9029-a9f7-415d-9fa0-4186b936125c","range":0,"rating":3,"reply":"Thanks for the positive review, Zachary! We are glad you had a great experience with Ian. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future!","replyTime":"2021-11-16T14:26:00","review":"Mel is awesome but corporate isnt letting the prices come back down when they hike up rent like they used to do for people that rent for extended periods of time. Not the place i would reccomend anymore to be honest. Sad corporate greed ruins good companies all across america.","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"Zachary A."},{"reviewId":"d084c4ac-186e-4cdb-a1e3-cf3ee5cd39dd","range":0,"rating":5,"reply":"We are utterly delighted to hear that you love our facility! Our staff will be thrilled to know they are considered the best in town. Thank you for your feedback.","replyTime":"2025-05-15T09:26:00","review":"I love it her!! Staff is the best in town!!","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"tara"},{"reviewId":"7eceb5b5-9029-4dfe-a24e-f03c1c4ed534","range":0,"rating":5,"reply":"We're thrilled to hear you had a positive experience at our clean location. Thank you for the kind words!","replyTime":"2025-04-26T16:07:00","review":"Clean location and friendly staff!","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Casey R."},{"reviewId":"15cc029c-6058-4533-9c17-9762c9768ffd","range":0,"rating":5,"reply":"We're overjoyed to hear about your excellent experience at Extra Space Storage. Melanie appreciates your kind words and is always available to assist you. Thank you for recommending us!","replyTime":"2025-04-23T17:29:00","review":"I've had an excellent experience with Extra Space Storage. The facilities are always clean, secure, and well-organized. On top of that, the service I received from Melanie was outstanding very professional, attentive, and always willing to help. I would definitely recommend this place to anyone in need of reliable storage with top-notch customer service.","source":"Google","submissionTime":"2025-04-23T00:00:00","userName":"Claudia B."},{"reviewId":"4c51f3c5-ec07-4aaa-a027-d7be524a344c","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Melanie truly goes above and beyond for our customers, and we're glad to hear she made a difference for you.","replyTime":"2025-04-23T18:46:00","review":"Used a lot of storage facilities over the years, none better than Extra Space. What makes this location worth it is the staff. Melanie goes above and beyond for all her customers, and I'm not just saying that. Kudos do whoever hired her!!","source":"Google","submissionTime":"2025-04-23T00:00:00","userName":"L S."},{"reviewId":"30072c5b-58cb-479a-b63b-e64897adec99","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with Melanie at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-04-23T18:54:00","review":"Nothing glamourous about storage facilities, except the people that run them. Top notch customer service in this location by Melanie. Quick easy process, no hidden fees. Great location!!","source":"Google","submissionTime":"2025-04-23T00:00:00","userName":"Jenna P."},{"reviewId":"9ca973c3-1b43-4b56-923f-d9849d64e6ff","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for the feedback!","replyTime":"2025-04-23T18:53:00","review":"Very professional & knowledgeable.","source":"Google","submissionTime":"2025-04-23T00:00:00","userName":"Charlotte C."},{"reviewId":"856e2515-96d1-4d48-ae85-387f5ad16af2","range":0,"rating":5,"reply":"We're ecstatic to hear that Melanie and the staff provided exceptional service during your visit. It's wonderful to know that they streamlined the process and made everything work out smoothly for you. We're glad you found our yard spacious and easy to maneuver around, even for larger vehicles. Thank you for recommending us, and we look forward to serving you again in the future should the need arise!","replyTime":"2025-04-17T09:30:00","review":"Melanie and the staff were wonderful, they streamlined the process and made everything work out. I loved their sign up promo and would definitely recommend them to anyone. The yard is spacious and easy to maneuver around, even for a big Fed Ex truck!\nThanks guys I'll be back next time the need arises.","source":"Google","submissionTime":"2025-04-16T00:00:00","userName":"Francis E."},{"reviewId":"6fbf8894-310d-46ed-900a-f84064457658","range":0,"rating":3,"reply":"Please feel free to reach out to us at (719) 447-0452 to discuss this further.","replyTime":"2025-04-13T10:18:00","review":"please mark the \"access hours\" as the result that shows up by default. if the staff building is empty but I can still get to my unit, you are NOT closed. i have thought that you guys had terrible hours for a few months now, and I haven't been able to get to my unit a few times because of the way you list the hours","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Tofu L."},{"reviewId":"0765a949-98ed-4f5d-bf28-c66f9a3b759a","range":0,"rating":5,"reply":"We are elated to hear that Melanie was amazing and super helpful. Thank you for sharing your feedback.","replyTime":"2025-03-29T09:05:00","review":"Melanie was amazing super helpfull","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Mike T."},{"reviewId":"1e35f25d-6062-4e77-84e3-61ac37f7780f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad to hear about your positive experience with us and the exceptional service provided by Melanie.","replyTime":"2025-03-29T12:33:00","review":"Great place to store your items. Had a pleasant experience and the Manager \" Melanie\" really shows extreme empathy towards every customer and situation that arises. Kudos!","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Apasra W."},{"reviewId":"a0bcefd4-28d9-4e35-979b-ebe14e16f39c","range":0,"rating":5,"reply":"Thanks for the positive feedback! We're glad to hear that you feel your items are safe with us. Our team works hard to maintain high standards of security and management, and it's rewarding to know that our efforts are appreciated. We value your trust in our facility and thank you for being a long-term customer.","replyTime":"2025-03-28T12:29:00","review":"This is the place to store your items and know it's safe!! I have had my unit quiet a while and have had nothing but good things. From the management to the security it has been top notch. I am glad to have a unit here, knowing it will be safe!! Thank you for everything!!","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"Ash S."},{"reviewId":"e6ce69d2-170c-4032-93e3-5b5e0f7dc85a","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on Melanie's exceptional customer service skills. Thank you for being a loyal customer for over 2 years.","replyTime":"2025-03-28T15:42:00","review":"Melanie is the bomb!!! Takes care of you no matter what issue you bring to the table. Been a customer for 2 years plus. I stay for her customer service skills","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"John B."},{"reviewId":"1680428c-8cb4-41a1-bbc3-4f469db14805","range":0,"rating":5,"reply":"We're thrilled to hear that you had a great experience storing with us at Extra Space Storage. Thank you for your kind words about our outstanding service!","replyTime":"2025-03-24T09:20:00","review":"Best place to store.Management has outstanding service","source":"Google","submissionTime":"2025-03-24T00:00:00","userName":"Kiesha B."},{"reviewId":"6c151580-43f7-4e67-bb66-d05c5a863400","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're pleased to hear that Mel has been extremely helpful to you during your time with us. Thank you for sharing your experience with Extra Space Storage.","replyTime":"2025-03-22T12:46:00","review":"Mel has been extremely helpful.  I have had a couple units over the years due to home emergencies where I've had to be in and out of units.  Mel has helped me through it all and im extremely grateful for her.  She is a rockstar!","source":"Google","submissionTime":"2025-03-22T00:00:00","userName":"Carmen G."},{"reviewId":"b6e06f33-b5c0-4065-b66c-906f9b8326f4","range":0,"rating":5,"reply":"We genuinely admire your feedback. Thank you for reaching out.","replyTime":"2025-03-15T16:39:00","review":"Had friendly service","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Ayanna M."},{"reviewId":"9192b701-74bb-422a-939c-701a783662cf","range":0,"rating":5,"reply":"We are delighted to hear that Melanie provided amazing customer service during your storage rental process. Her assistance in helping you get the storage unit you needed is greatly appreciated. We're thrilled to know that you would rent here again because of her excellent service. Thank you for taking the time to share your feedback about your positive experience with Melanie.","replyTime":"2025-03-16T08:22:00","review":"Melanie was AMAZING! Her customer service and assistance in getting the storage was great. I would rent here again just because of her. Thank you Melanie!!","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"A"},{"reviewId":"a2d59908-378f-46eb-8fae-0cbfed7b440e","range":0,"rating":5,"reply":"We're delighted to hear about your seamless experience renting a unit. Thank you for sharing your feedback!","replyTime":"2025-03-08T09:48:00","review":"Seamless experience renting a unit.","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Fitz61 S."},{"reviewId":"8fa6fb50-7191-4550-9825-83f569faec4d","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with Melanie. Her attentive customer service, including payment reminders and personal touch, is exactly what we strive for at Extra Space Storage. Thank you for your trust and continued business. We appreciate your feedback and look forward to serving your storage needs!","replyTime":"2025-02-19T13:24:00","review":"The current Extra Space storage management, i.e. Melanie, is top notch in customer service! She is very attentive to notifying customers if their storage unit payments are ever late via phone calls. In addition, she remains top notch in remembering extra space storage clients' stories/circumstances and is reassuring in notifying clients of when they will be notified next in case of continued delinquent accounts. I continue to trust extra space storage 100% with my storage needs. Bravo Melanie!","source":"Google","submissionTime":"2025-02-19T00:00:00","userName":"Ann O."},{"reviewId":"cb205750-9594-4ee1-9baa-2af4265dddf0","range":0,"rating":5,"reply":"We're honored to have Melanie on our team. Your review is greatly appreciated, and we're thrilled to hear about your positive experience with her. It's wonderful to know that Melanie went above and beyond to assist you with urgency and kindness. We strive to provide excellent customer service, and team members like Melanie exemplify that commitment. Thank you for taking the time to share your feedback.","replyTime":"2025-02-19T16:18:00","review":"Melanie is a kind young lady. I came to her with an urgency and she assisted me without hesitation and did a little extra  which ended up taking more of her time outside the office. She is very pleasant and she'll go out her way to help her customers if need be.\nY'all should HIRE more Melanie's Please!! Lol ..","source":"Google","submissionTime":"2025-02-19T00:00:00","userName":"Creations “."},{"reviewId":"c1bdef63-839d-4f13-af87-085380186556","range":0,"rating":2,"reply":"We sincerely apologize for the inconvenience you've experienced with our storage units, particularly the north-facing ones. We understand your frustration regarding the issues with ice, snow, and accessibility. Thank you for bringing this to our attention. We value your feedback and would like to address your concerns in more detail. Please feel free to reach out to us at (719) 447-0452 to discuss these issues further. We are committed to improving our services and finding solutions to ensure all our units are accessible and secure for our customers.","replyTime":"2025-02-17T13:13:00","review":"South facing units benefit from the nice staff and reasonable prices, north facing units will get frozen shut and they do zero snow or ice removal so once it melts your unit may get water in it. Units can be easy to secure or near impossible, don't expect them to care one way or the other. I have two units here and one is always accessible, the other is a struggle on the nicest of days and due to the north face frozen shut for long periods of time. But hey at least the digital access works sometimes.","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"Aaron C."},{"reviewId":"7bff6a8d-9283-49e4-8700-774a8a04f8d4","range":0,"rating":5,"reply":"Your positive experience with Jessica is greatly appreciated! Thank you for sharing your experience.","replyTime":"2025-02-17T16:20:00","review":"Great experience, Jessica was very helpful and professional!","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"Amayah J."},{"reviewId":"ba6a1d9e-3df6-4338-8ec3-d3fc9755db3c","range":0,"rating":5,"reply":"We're privileged to have Jessica on our team. Thank you for sharing your experience.","replyTime":"2025-02-15T14:52:00","review":"Jessica is wonderful very helpful","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Remedios M."},{"reviewId":"e09bbab2-6882-4740-b410-1234722bf95c","range":0,"rating":2,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Here in Colorado there are weather phenomena that we learn to keep under control for the sake of others. Others like myself or customers of a business expect to access a business as free of nature's obstacles as humanely possible. This business does not seem to care enough to be on top of their business lot for the customer. Shortly after a snowy, cold snap here in the high country I needed access to my storage unit to retrieve some very necessary medical equipment for my lady who suffers from COPD. I pulled up to my unit to find an enormous solid pool of ice all over the front of my unit. A very dangerous situation for a business to not be on top of. The pool of ice was a least 6in. deep and extended 6ft. out and covered the entire 10ft. wide entrance to my unit. It was obviously caused by the gutter that drains the roof which attaches directly above the unit. I had to beat the ice with a hammer and chisel in order to open the garage style door entrance into my unit. Then I had to break out a path for my lady to make sure the right medical equipment was acquired. I had to pull out things and make way into the unit where the things were located. So I had to break up all the ice covering the area in front of the unit so I wouldn't slip and break my back doing this.\nI shouldn't have to be bothered by such an obstacle on their lot especially after a well over 100% increase in rent within the 1st year of my occupancy. If an accident would happen it would be extremely costly for the business. Especially because it's a defect of the business that they are aware of and have done nothing about.","source":"Google","submissionTime":"2025-02-09T00:00:00","userName":"Dennis F."},{"reviewId":"895ba2ce-c38e-4f11-ac63-42b6a6d594ce","range":0,"rating":5,"reply":"We're pleased to hear that you were satisfied with our service and that all your requests were met. Thank you for choosing Extra Space Storage!","replyTime":"2025-02-09T08:32:00","review":"its was great location to store i was very satisfied with the customer service and all my request were met.","source":"Google","submissionTime":"2025-02-08T00:00:00","userName":"Matthew D."},{"reviewId":"63a5ce95-3c51-466f-b2fa-80589c7f2496","range":0,"rating":5,"reply":"We are truly honored to have provided you with excellent service. Thank you for choosing Extra Space Storage for your storage needs. We're delighted to hear that our assistant manager, Micah, was so helpful and efficient, allowing you to complete everything within 35 minutes. It's wonderful to know that you found our facility clean and our storage units impeccable. We take great pride in maintaining a high standard of cleanliness and security for our customers.\n\nWe appreciate your positive feedback about our customer service approach. Treating each customer as an individual and ensuring clarity in communication are core values for us. We're glad that Micah was able to assist you in finding the right storage unit for your specific needs.\n\nThank you for recognizing our military-friendly approach. We're pleased that you were able to benefit from our military discount in addition to our ongoing promotions. Your satisfaction with our reasonable hours and convenient location is also greatly appreciated.\n\nWe look forward to serving you throughout your contract period and hope that you continue to have a positive experience with Extra Space Storage. Should you need any assistance in the future, please don't hesitate to reach out to our team.","replyTime":"2025-01-21T10:39:00","review":"First and Foremost, the assistant manager that helped me. His name is Micah. Very helpful. From start to finish, I was able to get through everything I needed within 35 minutes. The facility was very clean, and the storage units was impeccable. The types of locks utilized are tested to be more secured and harder tamper with.\n\nI liked the customer service provided. He treated me like a person, not just a number. Clarification was a high priority. Making sure that I have the right storage unit for my needs was definitely reassuring.\n\nThey do offer military discount, and it was on top of the discount they were offering. So very military friendly.\n\nThe hours are reasonable, and the location is great. I plan on utilizing the faculty throughout my contract.","source":"Google","submissionTime":"2025-01-21T00:00:00","userName":"Cyrena L."},{"reviewId":"f0c5a2fe-fa14-4ba0-bfbb-30246bb3fbab","range":0,"rating":5,"reply":"We're excited to hear that Melanie provided excellent service! Thank you for sharing your experience with us.","replyTime":"2025-01-15T14:10:00","review":"Go see Melanie , she will not disappoint!! Best in storage!","source":"Google","submissionTime":"2025-01-15T00:00:00","userName":"Nikki M."},{"reviewId":"29c1e9c7-67be-4ce6-aea7-db89e5001392","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with Extra Space Storage. Thank you for your kind words about our manager, Melanie.","replyTime":"2025-01-13T17:27:00","review":"I’ve used Self Storage for the past several decades and I refuse to go elsewhere. The check in/check out process is always so simple. Never had a single problem. And Melanie, the manager is always so patient and helpful!!!","source":"Google","submissionTime":"2025-01-13T00:00:00","userName":"Sandra C."},{"reviewId":"40621166-b48f-44cd-87b5-2efa314d53dc","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your amazing customer service experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-01-11T13:42:00","review":"Amazing customer service.","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"Marquetta M."},{"reviewId":"f3388d20-5e6d-4198-aaaf-e9026362ff61","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you for acknowledging Melanie's professionalism and assistance.","replyTime":"2025-01-10T13:26:00","review":"Melanie was awesome. Very professional and answered all my questions and concerns.","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"LaPassion M."},{"reviewId":"eb32ad12-b872-4c6d-ba88-74ab3eb69b9c","range":0,"rating":5,"reply":"Your positive experience with Melanie is greatly appreciated. We are thrilled to hear that her amazing service and patience have contributed to your long-term satisfaction with our facility. Thank you for your loyalty as a tenant since 2012. It's customers like you who make our work rewarding, and we're grateful for your continued trust in our storage solutions.","replyTime":"2025-01-08T13:07:00","review":"Melanie is so amazing and patient I’ve been an extra space storage tenet with the largest unit from 2012-current\nThis employee hands down one of the reason I stayed renting from this Company so long","source":"Google","submissionTime":"2025-01-08T00:00:00","userName":"Iris S."},{"reviewId":"2d1e90f4-4ab5-4c54-b75a-1e3968946a3d","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're glad Melanie was able to assist you when needed. Thank you for sharing your experience with us.","replyTime":"2025-01-06T12:11:00","review":"Melanie was there for me when I needed her to be! Best experience in storage.","source":"Google","submissionTime":"2025-01-06T00:00:00","userName":"Dremiel B."},{"reviewId":"c5933821-bfee-46fe-b4f1-42230cd7e3ff","range":0,"rating":5,"reply":"We are utterly delighted to hear that Melanie is the best at her job! Thank you for sharing your positive experience with us.","replyTime":"2025-01-03T10:53:00","review":"Melanie is the best at her job!!","source":"Google","submissionTime":"2025-01-03T00:00:00","userName":"Johnpaul S."},{"reviewId":"600d0eda-ab92-45ef-93f0-967a9b5dfeef","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Melanie's exceptional service is truly appreciated. Thank you for sharing your experience with us!","replyTime":"2025-01-03T12:48:00","review":"Melanie, the manager, is exceptionally cordial, knowledgeable, and professional. She thoroughly explained the policy procedures until I gained a comprehensive understanding. Thank you Melanie!","source":"Google","submissionTime":"2025-01-03T00:00:00","userName":"Pat M."},{"reviewId":"ad3f4645-6adb-4c3e-a3c0-2557f67e8017","range":0,"rating":5,"reply":"We are pleased to hear that Melanie was very helpful and that you recommend Extra Space Storage for your storage needs. Thank you for the positive feedback!","replyTime":"2024-12-31T16:05:00","review":"Melanie is very helpful! I recommend Extra Space Storage for anyone who is needing storage! The prices are good and great customer service!","source":"Google","submissionTime":"2024-12-31T00:00:00","userName":"Monica F."},{"reviewId":"f66da93b-5b78-4fae-a2a3-df5ea44655b5","range":0,"rating":5,"reply":"Thanks for the positive feedback, Brad! We're overjoyed to hear that you found our service helpful and our notifications prompt.","replyTime":"2024-12-30T12:40:00","review":"Great service and prompt notifications. Very helpful space!","source":"Google","submissionTime":"2024-12-30T00:00:00","userName":"Brad G."},{"reviewId":"fe264712-c71b-491e-830a-3b91fff5b9c8","range":0,"rating":5,"reply":"We deeply respect your feedback. Melanie is indeed a valuable member of our team. Thank you for sharing your experience with us!","replyTime":"2024-12-21T09:38:00","review":"Melanie was awesome to work with! Very professional and knowledgeable","source":"Google","submissionTime":"2024-12-21T00:00:00","userName":"Keith K."},{"reviewId":"199b8ff0-9c54-46de-8631-e7ad31e8cee8","range":0,"rating":5,"reply":"We're privileged to have Ms. Melanie on our team. Thank you for sharing your experience with us!","replyTime":"2024-12-21T09:14:00","review":"Ms.melanie is amazing, she goes above and beyond to make you feel important and she does everything she can to help and work with you! And she makes every person feel important and not just like another account. I wouldnt go anywhere else she is amazing!","source":"Google","submissionTime":"2024-12-20T00:00:00","userName":"Schyler P."},{"reviewId":"45e2c217-5633-4fbb-9758-f4ee0a96c902","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Melanie at Extra Space Storage. Thank you for sharing!","replyTime":"2024-12-19T14:10:00","review":"Melanie is the best manager you'll come across!","source":"Google","submissionTime":"2024-12-19T00:00:00","userName":"Saul L."},{"reviewId":"8c2060a9-c69d-4e8b-9e8a-3c6c6a595067","range":0,"rating":1,"reply":"We're deeply concerned to hear about your experience at Extra Space Storage. We take the security and satisfaction of our customers very seriously, and we're sorry that we've fallen short of your expectations. We would like to address your concerns and discuss this situation more. Please feel free to reach out to us at (719) 447-0452 at your earliest convenience. We're committed to understanding the full extent of the issues you've encountered and working towards a resolution.","replyTime":"2024-12-12T08:54:00","review":"If I could give 0, I would. Things aren’t fixed. Homeless hang around everywhere. My unit was just burglarized and the office staff were zero percent helpful. There aren’t cameras anywhere and all they did from the break ins to fix the units was to lack lusterly bend metal back to its somewhat original form. They didn’t even contact the owners of the other units affected.\n\nDon’t store here. It’s zero percent secure and they zero percent care.","source":"Google","submissionTime":"2024-12-12T00:00:00","userName":"Benjamin B."},{"reviewId":"c8a8aaf1-7fcc-454e-94cd-30191bdaef91","range":0,"rating":5,"reply":"Thanks for sharing your experience with Extra Space Storage, Bernie. We're glad to hear that Melanie Martinez made the process easy for you.","replyTime":"2024-12-06T14:03:00","review":"I was looking for my first storage unit and am glad I found ExtraSpace storage. The store manager, Melanie Martinez, made the process easy and she was very knowledgeable. I’ve been using this facility for a while now and I’ve been very happy with the service I’ve become accustomed to. I’m thankful for the online process and how user friendly it was.","source":"Google","submissionTime":"2024-12-06T00:00:00","userName":"Bernie D."},{"reviewId":"9353aa59-be70-4952-a58a-053003a40a63","range":0,"rating":5,"reply":"Thanks for sharing your experience with Extra Space Storage. We deeply cherish your positive feedback on our clean and safe storage units, convenient location, and great customer service.","replyTime":"2024-11-23T12:51:00","review":"Very clean safe and protected storage unit. Great customer service.  Very convenient location. Staff us super nice and respectful.","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"Antoine L."},{"reviewId":"3c2679dc-e4c5-45db-af94-1da23f9d614a","range":0,"rating":5,"reply":"Thanks for the positive feedback, Valeria! We're ecstatic to hear about your excellent experience with Melanie.","replyTime":"2024-11-21T15:39:00","review":"Excellent knowledge, customer service & friendly. I'm not a number to Melanie and to that's very important to me as a consumer. Thank you!","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"Valeria B."},{"reviewId":"9b8557f7-0b77-4d52-900e-07b062d79856","range":0,"rating":4,"reply":"Your positive experience is greatly appreciated. Thank you for sharing your detailed feedback with us. We're glad to hear that our team was accommodating, from the online form to the follow-up communication. We strive to provide excellent customer service and a wide range of storage options to meet our customers' needs. We're pleased that our facility and amenities met your expectations. Your kind words about our staff member are much appreciated, and we'll be sure to pass along your compliments. Thank you for choosing our storage facility.","replyTime":"2024-11-20T11:00:00","review":"Absolutely perfect experience from initial contact, actually from online form filling to the follow-up that was initiated by the property they offered me a borrower lock instead of a rental one which really helped me in my financial time of need. Front desk associate that I spoke with I wish I could remember her name but she was lovely and deserves five stars! The only reason I gave four, is because I was absolutely convinced I was booking a unit on 8th Street location. However, that may have been user error so I'll change it back to five stars with a 4.5 rating if you read this far because I'm pretty darn sure about that right. Otherwise, absolutely fantastic facility, very large and has all the accommodations to fit anyone's needs large or small, and very helpful customer service!\nI'll close with this - I've had some Beyond awful experiences with local self storage units, and this place is a breath of fresh air, to say the least! Very much appreciated","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"Alexandra B."},{"reviewId":"ea72ac33-f825-4f98-a01a-8e343f306d52","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Jessica at Extra Space Storage. Thank you for recommending us!","replyTime":"2024-11-20T08:01:00","review":"Jessica was very helpful and very friendly and made my whole experience a breeze! I would recommended getting a storage here if you are in need of a storage!","source":"Google","submissionTime":"2024-11-19T00:00:00","userName":"Greezyboy M."},{"reviewId":"f5bf5ee3-da18-417f-b91c-b741bb1807c3","range":0,"rating":5,"reply":"We're thrilled to hear that Ms. Melanie provided you with a welcoming experience at Extra Space Storage. Thank you for sharing your positive feedback!","replyTime":"2024-11-16T11:55:00","review":"Ms. Melanie helped me through the process. She was extremely welcoming and there was no hassle.","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Le’Yanna A."},{"reviewId":"d3438477-b45a-4e5a-bae8-d066e3e49eb4","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're glad to hear you had an awesome experience at Extra Space Storage. Thank you for sharing your thoughts.","replyTime":"2024-11-16T12:20:00","review":"Awesome!\nWorker is customer friendly and site is clean, clear and organized.","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Victor R."},{"reviewId":"ee82a94e-e924-4ee0-b4aa-13df1e806487","range":0,"rating":5,"reply":"We're thrilled to hear you had an awesome experience renting a storage unit with us! Thank you for your feedback.","replyTime":"2024-10-28T17:27:00","review":"Thankyou Mat for for your help in renting our space unit awsome place to rent!!","source":"Google","submissionTime":"2024-10-28T00:00:00","userName":"pearl M."},{"reviewId":"83fcfbc2-83e3-452c-855b-d8b6e0fd7245","range":0,"rating":1,"reply":"We deeply apologize for the inconvenience and distress you experienced due to the theft from your storage unit. We take the security of our customers' belongings very seriously, and we're sorry that your trust in us was broken. We would like to discuss this matter further with you to better understand the situation and address your concerns. Please contact us at (719) 447-0452 at your earliest convenience so we can review the details of this incident and work towards a resolution.","replyTime":"2024-10-23T09:26:00","review":"In 2021 my stuff was stolen out of the storage unit .. initially this place told me that do don't get break ins. Even after the break in the manager told me they have been broken into only once before .. when the cop arrived he told me this place is stolen from a lot.. my stuff was in there for 5 days.. and was broken into they stole about 25k worth of goods.. take your stuff else where. Or get the most expensive insurance as mine was only supposed to be in there 9 days so I got the cheapest they had.. worst mistake ever .. I'll never go with an extra space storage again","source":"Google","submissionTime":"2024-10-23T00:00:00","userName":"Chris A."},{"reviewId":"e8f7de6a-47b1-4500-b768-ec1d48b9db97","range":0,"rating":4,"reply":"We're grateful for your positive feedback. Thank you immensely.","replyTime":"2024-10-11T11:20:00","review":"Excellent communication and billing. No issues. Would recommend.","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"Chris M."},{"reviewId":"2a71ecca-49c5-4f43-8724-f887b5e387e2","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, James! We are thrilled to hear about your positive experience with Melanie at our Extra Space Storage location. It's heartening to know that Melanie went above and beyond to assist you with resolving an issue, even though it wasn't related to our storage facility. We take great pride in our team members who demonstrate such dedication to customer satisfaction. Your recommendation means a lot to us, and we're glad that Melanie has exceeded your expectations in every way. We truly appreciate your kind words and are delighted to have you as a valued customer.","replyTime":"2024-10-10T12:47:00","review":"Melanie has went above and beyond in sooo many ways for us.  We had a small issue that was no fault of extra space storage at all and Melanie went well beyond doing her job to help us fix the issue.  Since then she has been more than a pleasure to work with.  I would recommend this location to anyone looking for storage space.  Good customer service is hard to come by these days but Melanie at this location has exceeded our expectations in every way and is an absolute asset to Extra Space storage!","source":"Google","submissionTime":"2024-10-10T00:00:00","userName":"James B."},{"reviewId":"2de16cc6-5ec1-4f54-ae02-156112191f68","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Omar! Thank you for taking the time to share your experience with us. We're pleased to hear that Mel was helpful in assisting you to find the right storage space that fits your needs and budget. Our team strives to provide excellent customer service, and we're glad this was reflected in your interaction. Thank you for recommending Extra Space Storage to others. We appreciate your trust in our facility.","replyTime":"2024-10-09T10:48:00","review":"Mel helped me with my first storage. I explained I may need bigger and she helped me figure out which space I really needed that fits my budget. She is nice and I would definitely recommend storing your stuff here.","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Omar R."},{"reviewId":"0239683f-ceeb-4a9d-9565-fc1d5ab72696","range":0,"rating":5,"reply":"We deeply respect your positive feedback about Mel!","replyTime":"2024-10-08T09:44:00","review":"Mel is onw od the best people you could come across in the storage industry!!","source":"Google","submissionTime":"2024-10-08T00:00:00","userName":"Dolph B."},{"reviewId":"df4e13aa-de10-4fd7-a890-c260e416fa9d","range":0,"rating":5,"reply":"We are glad to hear that you found our customer service outstanding and our location affordable and convenient. Thank you for sharing your positive experience with us.","replyTime":"2024-10-05T09:58:00","review":"Customer service is outstanding. The location is affordable and convenient.","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"Rojohn T."},{"reviewId":"2f845b11-17b5-4d95-a2e9-8c71d6a41d4f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, James Dias. We're glad to hear that Melanie provided great service at Extra Space Storage.","replyTime":"2024-10-05T12:30:00","review":"Melanie is super great!!","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"James D."},{"reviewId":"9a1582a6-a4b6-42c7-b5a0-74cbb32fe92e","range":0,"rating":5,"reply":"We are overjoyed to hear that Melanie is awesome! Thank you for taking the time to share your experience with us.","replyTime":"2024-10-05T15:28:00","review":"Melanie is awesome !!!","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"MissMiss M."},{"reviewId":"45c6dfcc-6d51-48e5-b4f0-24ccd5ea92fa","range":0,"rating":1,"reply":"We deeply regret to learn about your experience at Extra Space Storage. We take our customers' concerns seriously and would like to address this situation promptly. Please contact us at (719) 447-0452 to discuss this matter further. We aim to resolve any misunderstandings and ensure a positive experience for all our customers.","replyTime":"2024-10-07T07:19:00","review":"I was asked to write the last review, this one is a more accurate view.\nMy wife and I have rented from hére for five years and never had any issues partly because the manager has somewhat been accommodating, and empathetic towards our vulnerable situation Per lease you're only allowed 2hrs on the property a day(you must be showing signs of moving activity). This past weekend; Zoey a replacement manager, kicked my wife off the property for \"violating policy\" policy of being inside your storage with the door closed.  What!!! First it was not shut and second she was on the property less then 15min. We have also been kicked out of our unit(s). The manager has been silent and has not come to our defense. I thought there was a better professional rapport between us. This will be continued due to the fact the police stated Zoey admitted there was no actual policy on how much open or closed your storage door must be. Just utterly ridiculous. Don't rent it's not worth the embarrassment or harassment.","source":"Google","submissionTime":"2024-10-04T00:00:00","userName":"Darry"},{"reviewId":"f43ceef3-0b61-466d-8697-45863a429343","range":0,"rating":5,"reply":"Your review is appreciated. Melanie is indeed a wonderful manager to work with. Thank you for recommending us!","replyTime":"2024-10-02T11:26:00","review":"Best manager in town! Melanie is wonderful to work with! Would recommend.","source":"Google","submissionTime":"2024-10-02T00:00:00","userName":"Maria L."},{"reviewId":"bf6ace13-13a3-4dcc-b9e5-fd66bc15c54d","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Sadly my parents have been renting a storage space here for 5 years and they hired a manager by the name of Zoey who racially profiled my mother and called the cops on her due to a door being slightly closed. (Door was not completely shut)\nWe will be taking action legally. Per policy there is nothing stating how far down the door needs to be. Also the other manager has been taking advantage of my parents and their situation. I will be making all of this known. Also the storage has a bad problem with mice  .","source":"Google","submissionTime":"2024-10-01T00:00:00","userName":"Laura H."},{"reviewId":"30154d8c-1073-4290-89e5-3f6cc2bd872f","range":0,"rating":5,"reply":"We are glad to hear you had great service from Melanie!","replyTime":"2024-09-30T13:05:00","review":"Great service by Melanie!","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Orlando L."},{"reviewId":"d3062387-ebc8-4a85-87f9-f2a2b164e073","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We are thrilled to hear about your experience at Extra Space Storage. We're glad you found our RV space rental deal to be great value and that you were able to secure a long-term rate. It's wonderful to know that our on-site manager was helpful and polite, as we strive to provide excellent customer service. We appreciate your comments about our facility's features, including the easy access, wide aisles, and secure environment. Your satisfaction with our location in a residential neighborhood is also great to hear. Thank you for choosing Extra Space Storage for your storage needs.","replyTime":"2024-10-01T07:48:00","review":"I got great deal on rv space rental so I lock my rate for 2 years paying for full in advance , also the lady\nmanager on site very helpful and polite,  place has easy excess wide isle plenty space for turning or backing well lighted security  fence and gate acceble only by code looks very secure place I got good filling about the place because it is located on residential neighborhood  !","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Ted M."},{"reviewId":"88ae8e7e-3f92-4849-9228-e1e4c3a6bc5d","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with our unbeatable rates and customer service!","replyTime":"2024-09-28T08:06:00","review":"Unbeatable rates and customer service!","source":"Google","submissionTime":"2024-09-28T00:00:00","userName":"Logan F."},{"reviewId":"bbe039f7-873c-4ec2-80ae-69ceb3599bdc","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Andrew Mack! We deeply respect your kind words about our friendly staff.","replyTime":"2024-09-27T16:32:00","review":"Friendly staff!","source":"Google","submissionTime":"2024-09-27T00:00:00","userName":"Andrew M."},{"reviewId":"0fefeb50-f956-40bd-a4f6-422cc7cb6d6c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, A P. We deeply respect your kind words about Melanie's assistance.","replyTime":"2024-09-13T10:21:00","review":"Melanie was super sweet and helpful!","source":"Google","submissionTime":"2024-09-13T00:00:00","userName":"A P."},{"reviewId":"1bf2eb54-07fb-4c71-9a24-2401a74cd7e1","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us. We deeply cherish your feedback.","replyTime":"2024-09-07T11:29:00","review":"Good unit good price great staff","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"Mike H."},{"reviewId":"4b814f4b-32f9-4921-bd35-2408ebe59e1c","range":0,"rating":5,"reply":"We're honored to have you as a long-time customer, Jeneene. Thank you for your review.","replyTime":"2024-09-05T12:38:00","review":"Has a lot of work to do but I have been at this facility for years after years I currently have two storages and I am very pleased with the property and the management","source":"Google","submissionTime":"2024-09-05T00:00:00","userName":"Jeneene M."},{"reviewId":"05f233a3-a910-43d8-a086-32f322838890","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with Melanie as the manager. It's wonderful to know that she has been consistently meeting your needs with a smile and great attitude throughout your year with us. We truly value customers like you and appreciate your kind words. Thank you for recommending us!","replyTime":"2024-09-02T16:29:00","review":"I have been with Extra Space Storage for a year with Melanie has the manager, let me tell you something she's been a blessing.Willing to meet my needs all the time, with a smile and great attitude! Would recommend!!","source":"Google","submissionTime":"2024-09-04T00:00:00","userName":"Stacey A."},{"reviewId":"5817b74c-0933-4ae7-b8ce-46fe39e50247","range":0,"rating":5,"reply":"Hi Tasha, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ","replyTime":"2024-08-31T11:09:00","review":"The lady was very friendly super helpful nice affordable units clean","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Tasha B."},{"reviewId":"20fe870b-511c-4a86-90e9-333a2627a1b6","range":0,"rating":5,"reply":"We're elated to hear that Melanie was very helpful and fast. Thank you for your feedback!","replyTime":"2024-08-31T09:04:00","review":"Melanie was very helpful and fast. 10/10 recommend??","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"La M."},{"reviewId":"b51c1b6e-92e5-4e11-bd1a-7949a879bf3d","range":0,"rating":5,"reply":"We're thrilled to hear about your wonderful experience at Extra Space Storage, Josue! Melanie truly goes above and beyond for our customers. Thank you for your kind words!","replyTime":"2024-08-31T09:11:00","review":"\"I had a wonderful experience at Extra Space Storage, thanks to Melanie! She provided excellent customer service, was extremely helpful, and made the entire process smooth and stress-free. Melanie went above and beyond to ensure I had the right storage solution for my needs. Thank you, Melanie, for your outstanding service!\"","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Josue L."},{"reviewId":"58ad7e2b-8faa-4905-8c05-b0707c528da2","range":0,"rating":5,"reply":"Your positive experience with our service is greatly appreciated! Thank you for choosing Extra Space Storage.","replyTime":"2024-08-31T11:06:00","review":"Outstanding  service!","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Darrel H."},{"reviewId":"93c775ba-1f2b-4c52-9339-516b3b195a89","range":0,"rating":5,"reply":"We're delighted to hear that you found our staff very nice and helpful, knowledgeable, and attentive to detail. Thank you for your positive feedback!","replyTime":"2024-08-31T13:40:00","review":"Very nice and helpful, very knowledgeable. Attention to detail and great atmosphere.","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Kerry T."},{"reviewId":"d2402f5a-9e6a-4b24-bc42-30cbf258ff5d","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with us, Shelly! It's wonderful to know that you've been with us since 2017 and have found our employees to be super helpful and understanding. We appreciate your recognition of our safe and secure storage facilities. Thank you for your long-term loyalty and for recommending Extra Space Storage for storage needs. We're grateful for customers like you!","replyTime":"2024-08-30T14:24:00","review":"I've been with this company since 2017. All the employees I've worked with have been super helpful, even extending a few foreclosures I faced & were always understanding of life circumstances. My belongings were in a safe & secure location, little dusty when I finally picked everything up but highly recommend this company for any of your storage needs.","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"Shelly M."},{"reviewId":"df4a1c0f-a54f-4cd1-a99b-439185497154","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Melanie. Thank you for taking the time to share your feedback.","replyTime":"2024-08-29T11:11:00","review":"Melanie does a wonderful job of upholding great customer service and taking on her responsibilities with a good attitude. She has always been very helpful, kind, and empathetic. Much appreciated!","source":"Google","submissionTime":"2024-08-29T00:00:00","userName":"J M."},{"reviewId":"411ac8b3-02c9-4f95-a311-ca8d9212194f","range":0,"rating":5,"reply":"Thank you for your kind words, Desiree O! We're glad to hear you had a great experience with our customer service.","replyTime":"2024-08-23T14:14:00","review":"Great Customer service the lady in the office was nice and made Everything quick and easy","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"Desiree O."},{"reviewId":"25d7a7e6-1525-4418-b862-a82be082642a","range":0,"rating":5,"reply":"Your positive feedback on Meline's service is greatly appreciated. Thank you for sharing your experience with us!","replyTime":"2024-08-22T13:25:00","review":"Meline was amazing! Quick service and helpful","source":"Google","submissionTime":"2024-08-22T00:00:00","userName":"Mykie S."},{"reviewId":"58a66318-29a6-4568-ac43-b40f689d240c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Daniel! We're glad to hear you had a great experience getting set up with us.","replyTime":"2024-08-11T15:01:00","review":"Had a great experience getting setup for a storage unit here. Mgmt was super helpful and the process was relatively easy. So far I'm very impressed!","source":"Google","submissionTime":"2024-08-11T00:00:00","userName":"Daniel B."},{"reviewId":"41939129-92c7-4492-819f-e42c5a923463","range":0,"rating":1,"reply":"Hi Laurie, thank you for taking the time to share your experience with us. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?","replyTime":"2021-09-01T13:08:00","review":"Moved in three months ago and they've already increased my storage rent almost $40.00 without notification. Highly Disappointed.\n\nThey did it again!! Raised the rent without notice. They are charging me $323.50 for a unit that I've had for almost 6 years when they have the same size unit listed on their website for $179.00 per month. These people are crooks BEWARE they'll reel you in and jack your rent up and not even tell you. My unit was infested with mice, my property is ruined  and has to be thrown away and they continue to do this every year. I do not recommend this place to anyone!!","source":"Google","submissionTime":"2024-08-06T00:00:00","userName":"Laurie L."},{"reviewId":"ad6d2a10-4146-4687-9422-b84548853917","range":0,"rating":5,"reply":"We are utterly delighted to hear that Melanie has provided you with exceptional service. Your review is appreciated.","replyTime":"2024-07-29T16:11:00","review":"The current manager (Melanie) is wonderful. I could use many positive adjectives to describe her, but nothing says it more than a blessing. I feel at ease knowing my belongings are safe and secure.","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Darry"},{"reviewId":"483b67d9-196c-40f0-bdf6-ac575c9f2dfe","range":0,"rating":5,"reply":"We're grateful for your kind words about our manager, Melanie! Thank you for recommending us!","replyTime":"2024-07-29T16:43:00","review":"Current manager (Melanie) is awesome! Very good customer service and goes above and beyond with her customers. Would recommend!!","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Hazel M."},{"reviewId":"4ee85437-85de-4e70-879b-abffd30f7f56","range":0,"rating":5,"reply":"We're delighted to hear that Melanie provided you with excellent customer service and treated you as an individual rather than just another number. Thank you for taking the time to share your feedback!","replyTime":"2024-07-24T09:50:00","review":"Melanie was great! She has such great patience with her customers, even when she sometimes doesn't get it from them. I would go see her for storage , you won't be just another number but a person!","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"Elena M."},{"reviewId":"b25dc2a5-2324-4084-a2f8-5b3b0ca26fdc","range":0,"rating":5,"reply":"Thank you for the excellent rating, Elizabeth! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-03-19T12:16:00","review":"Everything was quick, easy, and I got the storage unit I needed.","source":"Google","submissionTime":"2024-07-19T00:00:00","userName":"Lizzie B."},{"reviewId":"1bb0ecf8-a0b9-4c33-83c0-1ecb849a2302","range":0,"rating":5,"reply":"We're glad to hear that Melanie was able to provide you with excellent service. Thank you for recommending us!","replyTime":"2024-07-17T15:45:00","review":"Melanie was great, super helpful, goes out of her way to help. Would recommend! (:","source":"Google","submissionTime":"2024-07-17T00:00:00","userName":"Josh S."},{"reviewId":"4c2e5f0b-87ec-44a4-b4f4-81cfec597de8","range":0,"rating":5,"reply":"We're glad to hear you had a positive experience at our facility. Thank you for your kind words!","replyTime":"2024-07-17T17:03:00","review":"Super clean and friendly staff.","source":"Google","submissionTime":"2024-07-17T00:00:00","userName":"Kristina S."},{"reviewId":"d0c1d386-fa1a-40c6-9583-a33c33c29a8e","range":0,"rating":5,"reply":"We genuinely admire your feedback, Roia. Thank you immensely for choosing Extra Space Storage.","replyTime":"2024-07-15T09:37:00","review":"Melanie at Extra Space Storage made it super simple and easy!","source":"Google","submissionTime":"2024-07-15T00:00:00","userName":"Roia H."},{"reviewId":"7f009468-4c33-4592-a3c4-91838c02e8f1","range":0,"rating":5,"reply":"We are glad to hear that Cliff made you feel welcome and that our storage areas are clean and well-maintained. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-03T14:48:00","review":"Cliff made me feel welcome as soon as i walked in. The storage areas are clean and taken care of.","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"Cynthia E."},{"reviewId":"3c54f1e6-50b8-48a1-9bed-ad1cc1d625b3","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We strive to provide fast, efficient, and friendly service to all of our customers. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-26T07:51:00","review":"Awesome customer service! Fast, efficient and friendly staff!","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"Lacie L."},{"reviewId":"81d9bfcf-314f-484f-a81c-d91d14429ba7","range":0,"rating":5,"reply":"We are so happy to hear that you had a positive experience with Melanie. She is a valuable member of our team and we are glad that you appreciate her work. Thank you for choosing Extra Space Storage! We are committed to providing our customers with the best possible service and we are glad that we were able to meet your expectations.","replyTime":"2024-06-21T12:37:00","review":"Melanie at extra space was an absolute joy to work with. Extremely professional, courteous, and engaging. Thank you so much for your help with my storage!","source":"Google","submissionTime":"2024-06-21T00:00:00","userName":"Divinentity. C."},{"reviewId":"c3621cd3-18ec-4b27-8c81-7d0139c1d8f5","range":0,"rating":5,"reply":"We're overjoyed to hear that you found us great to work with. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-19T11:56:00","review":"Great to work with.","source":"Google","submissionTime":"2024-06-19T00:00:00","userName":"B. M."},{"reviewId":"b445558d-5792-41f0-bd28-e07ce6d8c5d3","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Cliff at Extra Space Storage. Thank you for recommending us to others!","replyTime":"2024-06-11T17:40:00","review":"Hey I’m Savannah, this was my first time using ExtraStorage and Cliff walked me through every step and reassured me that my belongings were well taken care of. Cliff did an exceptional job providing service to not only me as a service member, but also as a new customer! I wouldn’t have any problem at all recommending it to others after today’s customer service ! Thank you!","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"It’s S."},{"reviewId":"e0c52e14-ee01-4328-b719-ee12d243c05b","range":0,"rating":5,"reply":"We are pleased to hear about your excellent experience with our helpful staff. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-28T18:16:00","review":"Excellent experience-helpful staff","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"Thomas S."},{"reviewId":"a729a176-a93a-4e3e-8145-75e0d45cb06c","range":0,"rating":5,"reply":"Your positive experience with Mel at our Arlington Drive location is wonderful to hear. We strive to provide excellent customer service and are thrilled that Mel was able to assist you. Thank you for sharing your feedback with us.","replyTime":"2024-05-23T15:40:00","review":"Mel at the Arlington drive sight is the best. Very friendly and always has an answer. Always cheerful","source":"Google","submissionTime":"2024-05-23T00:00:00","userName":"Jessi R."},{"reviewId":"56c9bee8-3fa4-4bec-9ae1-95dc9a41d905","range":0,"rating":5,"reply":"We're thrilled to hear that you had a great experience at our facility. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-18T08:21:00","review":"I had a great experience. The staff was informative and nice.","source":"Google","submissionTime":"2024-05-18T00:00:00","userName":"Dion"},{"reviewId":"5b833025-f33c-4e93-8f2d-84ecf8e91aba","range":0,"rating":5,"reply":"We're excited to hear that you've had such a positive experience at our Extra Space Storage location. Melanie is a valuable member of our team and we're glad she was able to assist you. Thank you for taking the time to share your feedback.","replyTime":"2024-05-18T13:25:00","review":"This location is particularly well kept, secure, and well managed. Melanie is always willing and able to help out. There’s never been a question she hasn’t answered for me, and there’s never been a problem she couldn’t help me fix. Office hours are very convenient as well.","source":"Google","submissionTime":"2024-05-18T00:00:00","userName":"Kaige J."},{"reviewId":"2f3811ec-aa8a-4720-b7e6-836d00fd4a1a","range":0,"rating":5,"reply":"Your positive experience is our top priority. Thank you immensely for your kind words!","replyTime":"2024-05-18T15:02:00","review":"Best customer service ever!!","source":"Google","submissionTime":"2024-05-18T00:00:00","userName":"Autumn M."},{"reviewId":"83049057-750f-4042-abcd-d7a43864c408","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Melanie!","replyTime":"2024-05-16T08:51:00","review":"Melanie is a super great manager","source":"Google","submissionTime":"2024-05-15T00:00:00","userName":"Julian T."},{"reviewId":"69a11658-a703-4aea-8a33-d23f76cd738a","range":0,"rating":5,"reply":"We are delighted to hear that Melanie was able to assist you with patience and helpfulness. Thank you for sharing your experience with us, Marquita. We appreciate your feedback and will continue to strive to provide our customers with the best possible service.","replyTime":"2024-05-16T08:12:00","review":"Melanie was SUPER patient and helpful. I am digitally challenged and she walked me through each step and waited for me to complete each one. Thank you Melanie!","source":"Google","submissionTime":"2024-05-15T00:00:00","userName":"Marquita A."},{"reviewId":"a57f48d3-5efb-4c86-9c3a-3b9cb9e38c33","range":0,"rating":4,"reply":"Your feedback is invaluable to us, Marcus. We're glad to hear that you found our prices competitive and that you didn't experience any issues despite the area. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-16T08:19:00","review":"It’s a rough area but I never had any trouble and the price was right.","source":"Google","submissionTime":"2024-05-15T00:00:00","userName":"Marcus C."},{"reviewId":"cb8a5a2c-46d3-4101-a187-1a6ac1ff5541","range":0,"rating":5,"reply":"Your review is appreciated, Inisidious! We're glad to hear that our team was able to provide you with excellent service and help you find the best storage solution for your needs. Thank you for recommending us!","replyTime":"2024-05-14T16:30:00","review":"Dude was very friendly and informative, upfront about pricing and contractual obligations and helped me get the best price for my needs. Security is great too! Would recommend ??","source":"Google","submissionTime":"2024-05-14T00:00:00","userName":"Insidious w."},{"reviewId":"11724caf-7196-465f-abe1-7f6f9b39015c","range":0,"rating":5,"reply":"Hi Kerryfx, thank you for taking the time to share your experience with us. We know that our customers value clean, safe facilities and professional staff, so we do our best to make Give us a call at 888-STORAGE if you need any future assistance.   Your kind words mean a lot to us. Let us know if you need any future assistance!","replyTime":"2024-05-13T11:02:00","review":"Fast rental process, professional staff, clean safe facility. Perfect!","source":"Google","submissionTime":"2024-05-12T00:00:00","userName":"Kerryfx S."},{"reviewId":"debf661a-2de0-46d3-9c4a-a421cae10393","range":0,"rating":4,"reply":"Hi Love, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to reach out any time at 888-storage.  \n","replyTime":"2024-04-30T09:39:00","review":"The lady inside the office is always helpful and friendly","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"love s."},{"reviewId":"b347563a-ba63-4890-968f-3e51ec05cbf5","range":0,"rating":5,"reply":"Hi Atum, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Cliff did a great job getting you set up today with your unit. We're so happy to hear we have your recommendation! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-04-15T15:36:00","review":"This is my second time using Extra Space Storage and I've had nothing but great experiences. Cliff did a great job getting me setup today with my unit. I will continue to recommend Extra Space Storage too others","source":"Google","submissionTime":"2024-04-13T00:00:00","userName":"Atum H."},{"reviewId":"4a3d0a75-8215-4e2a-81db-0fe0b1e1f627","range":0,"rating":5,"reply":"Hi Spencer, thanks so much for your review! We are thrilled to hear your experience was flawless. At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2024-03-29T11:57:00","review":"Flawless experience storing a camping trailer here, even with a very affordable uncovered parking option. Helpful site manager reassigned our spot for an easier back in and keep a watchful eye on the property. Quick response times throughout. Would store again!","source":"Google","submissionTime":"2024-03-29T00:00:00","userName":"Spencer H."},{"reviewId":"ea84a63b-1bef-490f-ab0e-802ef2386b4c","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Charlotte. We're committed to being your go-to stop for all your local storage needs! If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2024-03-27T13:50:00","review":"Rented a couple of times and they are great all the time!!","source":"Google","submissionTime":"2024-03-27T00:00:00","userName":"Charlotte S."},{"reviewId":"c937dec2-b6cd-4dec-b453-f981f6b73968","range":0,"rating":5,"reply":"Hi Morgan, we appreciate you taking the time to share your experience with us! We agree Melanie is such an asset to our team! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  ","replyTime":"2024-03-27T15:25:00","review":"Melanie, is awesome asset to your company. Definitely a keeper.","source":"Google","submissionTime":"2024-03-27T00:00:00","userName":"Morgan D."},{"reviewId":"3d625311-d54a-452e-a742-6d58176f37d5","range":0,"rating":5,"reply":"Thank you for the kind words, Tobi! We're committed to providing excellent customer service. We're glad Melanie was friendly, knowledgeable, and eager to assist. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're so happy to hear we have your recommendation! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-03-28T08:55:00","review":"?????\nI couldn't be happier with the exceptional service provided by this storage company. From the moment I walked in, Ms Melanie was friendly, knowledgeable, and eager to assist. The facility itself is clean, well-maintained, and offers top-notch security measures, giving me peace of mind knowing my belongings are safe. The rental process was smooth and straightforward, and the pricing is competitively in your favor.\n\nMr. Cliff solid too; life be life’n and it’s natural to forget it’s about that time to pay dues, so I genuinely appreciate the friendly reminders from both him and the staff. When tough moments in life came up, they were compassionate and allowed me the time needed to sort things, which I truly respect because let’s be honest most places will look to auction off your valuables!!\n\nI highly recommend extra space as a company and SPECIFICALLY the Arlington location to anyone in need of reliable storage solutions.","source":"Google","submissionTime":"2024-03-27T00:00:00","userName":"TOBI G."},{"reviewId":"a1ebaadd-b493-4a29-a006-e502484a0b3f","range":0,"rating":5,"reply":"We're so excited to have you back at Extra Space Storage, Janna. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! As always, give us a call if you need anything. We can be reached at 888-STORAGE.  \n","replyTime":"2024-03-23T12:19:00","review":"This is the 2nd time I've rented out a vehicle space with Extra Space. I find their prices are affordable and the employees are always transparent and friendly. I've never had any sort of issue renting hereand would absolutely recommend especially for military as you recieve a monthly discount.","source":"Google","submissionTime":"2024-03-23T00:00:00","userName":"Janna P."},{"reviewId":"eba02542-e9ef-4c11-950d-8f16d3140273","range":0,"rating":5,"reply":"Hi Kyle, thanks so much for your review! We are thrilled to hear your experience with Cliff and Melissa was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2024-03-23T09:09:00","review":"Extra Space Storage is a great place to store your belongings! Cliff and Melissa at the Arlington location in CO Springs are super helpful and organized and make it a seamless experience! - Kyle","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Kyle R."},{"reviewId":"efacd1c6-1363-405f-a872-8e6abc6a4876","range":0,"rating":4,"reply":"Thank you for the kind words, Xdyfrost! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  \n","replyTime":"2024-03-19T13:42:00","review":"Wonderful customer service. Got me in and out within 20 minutes with a storage facility that fit my needs.","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"xDyfrost"},{"reviewId":"2df506cf-d934-47f8-8ed3-c8a6ec516771","range":0,"rating":5,"reply":"Thank you for the kind words, Rellflame7! We're committed to providing excellent customer service, so we are thrilled to hear that you had such a positive experience renting with Melanie. Feel free to reach out any time at 888-storage.  \n","replyTime":"2024-03-07T15:43:00","review":"Great customer service from Melanie","source":"Google","submissionTime":"2024-03-07T00:00:00","userName":"RELLFLAME7"},{"reviewId":"d5615fcb-4274-4b06-9f67-b7f75281f335","range":0,"rating":5,"reply":"Thank you for the kind words, Christopher! We're committed to providing excellent customer service and a very clean and professional facility. Please call us at 888-storage if you need further assistance with your storage needs. \n","replyTime":"2024-03-05T11:12:00","review":"Great customer service and a very clean and professional facility. Very satisfied with my experience so far.","source":"Google","submissionTime":"2024-03-04T00:00:00","userName":"Christopher D."},{"reviewId":"ae874def-acb4-42f6-bb15-5e406f55e0f2","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"The customer service was outstanding, and the storage unit was exactly what I was looking for.I was so pleased with the service I received from this business. They went above and beyond to help me find the perfect unit","source":"Google","submissionTime":"2024-02-24T00:00:00","userName":"Demetrius M."},{"reviewId":"f509e6e8-6042-4f14-8626-4dbc4861bdeb","range":0,"rating":1,"reply":"Heather, thank you for your feedback. We understand the frustration of rate increases and are sorry to hear that you are unhappy. The value of our units changes from month to month based on market values. Our system assesses rates to see if customers are at or close to market value on their units. Occasionally after this process, customers will get a rate increase to bring them closer to market value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage ","replyTime":"2024-02-20T17:29:00","review":"Let me start by stating, I suspect the 950 alleged five star reviews at this specific Extra Space location are robot generated and not authentically completely by customers. Here’s my ACTUAL real life experience at this Extra Space location on Arlington Drive in Colorado Springs:\n\nI am shocked and extremely disturbed by how the Extra Space corporate manages their billing and customer contracts here. The manager at this location, Melanie, is super nice and helpful but I realize she has no say in the billing and pricing conditions. Here’s my experience so far. Basically, it’s month to month rent and we needed two units and an RV parking spot for the duration of approximately six months. We’re at month four now and they have literally doubled the monthly rate…20-30% each month and now it’s doubled! Despite seeming to streamline their payment processes with an app and portal they notify you of these drastic price increases with four weeks notice via a very unofficial flimsy post card in the mail. We found this out because they auto charged our card on file without confirming the huge price increase(s). Mind you we have two units and two parking spots and they arbitrarily increased EACH one rent upwards of 100%! They allege this is based on “local market prices”… I would love to see the algorithm they use to indiscriminately change each unit’s rent day to day when our two exact units are exactly the same and acquired within one month of each other. They operate like an airline company pricing the ticket costs based off availability and flight dates and times. Two identical storage units should not each arbitrarily change price based on the day of the week or month.\n\nI have inquired if I can just pay six months in advance to essentially “lock in” a set rate and they don’t allow this. I asked if we could maybe get a “break” or discount considering we have two units and two parking spaces and want to be there for six months…nope. I actually pulled our initial contract with Extra space trying to look at the legalities of their wording and interestingly I realized we never received the fine print attorney approved agreement. Very few companies can legally monthly auto charge your credit card when your payment doubles; and their form of notification is a thin postcard with 30 days notice. And they pose that 30 day notice as a courtesy and as if “We gave you notice so if you want to move out you can”….um thanks, that’s super convenient and doable with two giant storage units and a RV and truck… The other sketch problem, again this absolutely is a corporate billing issue, is with their auto charging. Recently we were locked out of the lot so confused I went and asked office and they informed me that our credit card on file declined, they alleged they left a voicemail informing us of this, charged us a fee and so after no word they revoked access. Incredulous I looked into this further and discovered our credit card on file was completely fine and it did not decline. They had no explanation for THEIR error and so I just had them run the card again and of course  there was no problem. To be very honest if I had the bandwidth right now I would have my attorney investigate Extra space’s billing and fee policies as I suspect there is grounds for legal litigation. Thankfully we are privileged enough to have options to move to another storage facility or just accept getting ripped off  every month with no regard to budget. However, the month to month rent rate (with no option to even pay in advance/or get at least a predictable monthly rate) is an exploitative business model that ultimately preys on people who cannot afford to literally double their storage budget within a few months….all the while holding the contents of their storage units hostage.","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"Heather P."},{"reviewId":"e4ff293d-0325-4417-8bd6-dd7e36dbe8d0","range":0,"rating":1,"reply":"Hi Justin, thank you for the feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.","replyTime":"2024-02-16T08:35:00","review":"Beware of rate hikes. After a matter of months, they increased our rate by almost 100%. I thought maybe I had accidentally signed up with an intro offer, but no. They explained that they survey rental unit prices in the area every 4-6 months and adjust the rates accordingly. So in other words, they reserve the right to increase rates 2-3 times a year based on what other businesses are charging. If you’re going with Extra Space because of affordable prices, don’t be fooled. The price they quote you will increase. For us, it increased almost 100% after a matter of months.","source":"Google","submissionTime":"2024-02-15T00:00:00","userName":"Justin K."},{"reviewId":"c7afeed1-b2c2-41b9-9151-f3d3f58007e1","range":0,"rating":5,"reply":"Hi Brady, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Cliff was able to provide a positive experience! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-02-12T08:02:00","review":"I had a great experience at Extra Space! I especially appreciated Cliff. He was extremely knowledgeable and helped me meet my storage needs.","source":"Google","submissionTime":"2024-02-11T00:00:00","userName":"Brady W."},{"reviewId":"f8b9ddb3-4663-4a2a-853a-c4dc03076ed6","range":0,"rating":5,"reply":"Thank you for the excellent rating, Luisa! We are happy to hear Melanie was attentive to your needs. Don't hesitate to reach out if you need anything!","replyTime":"2024-02-10T07:54:00","review":"Melanie pays excellent attention to other people","source":"Google","submissionTime":"2024-02-09T00:00:00","userName":"LUISA B."},{"reviewId":"b34f5273-660c-45c1-9833-92a55b0556b5","range":0,"rating":5,"reply":"Thank you for the review, Shamikia! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2024-02-09T09:33:00","review":"I absolutely loved the vibe and the experience I had here. I can't remember their names but the gentleman and the lady that we're working in the office had amazing customer service. And everything happened really fast. Thank you guys so much!","source":"Google","submissionTime":"2024-02-09T00:00:00","userName":"Shamikia P."},{"reviewId":"15d29cd4-1f2e-4ff3-af98-104d68d4df04","range":0,"rating":5,"reply":"Hi Magdalena, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2024-02-05T10:32:00","review":"Painless and easy","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"Magdalena G."},{"reviewId":"da489878-f7b6-4660-8fae-e23d4abd0fba","range":0,"rating":5,"reply":"Hi Courtney, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2024-02-02T09:49:00","review":"Love this place! Got a bigger unit for only $5 more! Great customer service!","source":"Google","submissionTime":"2024-02-02T00:00:00","userName":"Courtney C."},{"reviewId":"96c96b22-4aac-49fc-9e10-08cd79fe19fe","range":0,"rating":5,"reply":"We think Melanie is great too! Thanks for the positive review, Kristoffer. If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2024-02-02T12:55:00","review":"Melanie was awesome and super helpful!","source":"Google","submissionTime":"2024-02-02T00:00:00","userName":"kristoffer v."},{"reviewId":"fe3a0c27-ad8e-4372-a786-98f879daa09b","range":0,"rating":5,"reply":"Thank you for the kind words, Bernice! We're committed to providing excellent customer service. Please call us at 888-storage if you need further assistance with your storage needs. \n","replyTime":"2024-02-02T09:03:00","review":"Great service by Melanie!!","source":"Google","submissionTime":"2024-02-01T00:00:00","userName":"Bernice R."},{"reviewId":"de59a338-8e0d-444d-86de-d157097735d8","range":0,"rating":5,"reply":"Esperanza, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-01-27T12:18:00","review":"Very quick and easy online and with check in in the office","source":"Google","submissionTime":"2024-01-27T00:00:00","userName":"Esperanza G."},{"reviewId":"8793217f-b062-4460-8079-d5cd8aaa3bf5","range":0,"rating":5,"reply":"We think Mel is great too! Thanks for the positive review, Daniel. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-01-25T11:21:00","review":"Mel's the best Manager I have come across in the storage industry!! Thank you for caring about your customers!!","source":"Google","submissionTime":"2024-01-25T00:00:00","userName":"Daniel"},{"reviewId":"79e3ad39-cefb-4d4c-ac2b-f74f6990425d","range":0,"rating":5,"reply":"We think Mel is great too! Thanks for the positive review, Ian. We're glad she helped you with all your storage needs. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2024-01-25T11:57:00","review":"Mel is great, she helped me with all my storage needs.","source":"Google","submissionTime":"2024-01-25T00:00:00","userName":"Ian I."},{"reviewId":"e5cac05f-3a0b-4efa-945c-c35d436c4369","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Keith. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you? \n","replyTime":"2024-01-13T08:05:00","review":"Like clockwork, they jacked up the rent by 50-100% on each of our units  just 3 months after we rented each of them. We rented each at different times but the notice came timed to each. Then they claimed it was \"due to market changes\".  Avoid at all costs.","source":"Google","submissionTime":"2024-01-13T00:00:00","userName":"Keith T."},{"reviewId":"472c0c22-01c1-4c7f-9e46-0ce13d15d403","range":0,"rating":5,"reply":"Christa, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-01-13T09:46:00","review":"Quick and easy rental process and the manager who assisted me was polite helpful and best work quick..","source":"Google","submissionTime":"2024-01-13T00:00:00","userName":"christa d."},{"reviewId":"72e92367-8feb-472c-a246-912ec41924d9","range":0,"rating":5,"reply":"Hi Kakagoryo, thank you for your review. We're glad Melanie is very courteous and helpful. Feel free to reach out any time at 888-storage.  ","replyTime":"2023-12-15T10:18:00","review":"Ms Melanie is very courteous and helpful.","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"KakaGoryo"},{"reviewId":"5a2c7d68-e323-4ee1-b875-4f4f0bcec43d","range":0,"rating":5,"reply":"Thank you for the kind words, Retha. We're glad Melanie was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2023-12-15T14:27:00","review":"Best manager in town! Never a problem with her! Melanie is always willing to help!","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"Retha L."},{"reviewId":"b0b05016-40da-4b5d-a6b6-20d21f69278c","range":0,"rating":5,"reply":"Dingusfury, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n\n ","replyTime":"2023-12-16T09:05:00","review":"Great service all around. Getting a unit reservation and putting everything into the unit is simple and efficient. Even for people who have never rented a storage unit (like me) and had no idea what I was doing, everything was so easy and well explained that I hardly had any issues. The person at the front desk was the perfect combination of friendly and to the point.  Overall, if I had to rent another unit, I would go with these guys.","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"DingUsFury"},{"reviewId":"8880d15b-56b6-4238-b9b1-e9abaead23ef","range":0,"rating":5,"reply":"Hi Carrissa, thanks so much for your review! We are thrilled to hear your experience with Melanie was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-12-16T08:09:00","review":"very happy with the service melanie gave us today. thank you for helping us find what we need!","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"carrissa d."},{"reviewId":"36661cd6-ddd1-4994-90aa-c2a509b32178","range":0,"rating":5,"reply":"Thank you for your positive review, Lauren! We're glad to hear that your moving experience with us was easy and that you found our storage unit clean and affordable. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance. ","replyTime":"2023-12-14T17:24:00","review":"Made moving super easy! The unit was clean and affordable, Melanie was super helpful and nice! I would definitely recommend this storage facility!","source":"Google","submissionTime":"2023-12-14T00:00:00","userName":"Lauren “."},{"reviewId":"0bb81249-3e87-48b8-8d17-66eb10f64251","range":0,"rating":5,"reply":"Thank you for the kind words, D! We're committed to providing excellent customer service. Security is our top priority and we appreciate that you have trusted us with your belongings! If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2023-12-15T07:56:00","review":"Great customer service. Couldn't ask for a better manager. Safe and friendly facility.","source":"Google","submissionTime":"2023-12-14T00:00:00","userName":"D K."},{"reviewId":"56e91306-9e0b-499e-9738-34eca0e1f216","range":0,"rating":5,"reply":"Hi Vincen, thank you for your review. We're glad our team was very friendly and helpful. Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2023-12-05T12:45:00","review":"Very friendly and helpful thank you so much","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"Vincen S."},{"reviewId":"c9bcdfc6-ebde-4af9-aaf0-fc5f27d41270","range":0,"rating":5,"reply":"We think Melanie is great too! Thanks for the positive review, Keara. We're glad she’s professional, genuine, and made everything so easy for your move in. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-12-01T08:09:00","review":"Melanie is amazing! She’s professional and genuine. She made everything so easy for our move in. Thank you for everything Melanie.","source":"Google","submissionTime":"2023-11-30T00:00:00","userName":"Keara R."},{"reviewId":"e48382a1-34c3-417d-aed7-7fece68d5f01","range":0,"rating":5,"reply":"Thank you for the kind words, Mishel! We're committed to providing excellent customer service. If you need anything, do not hesitate to reach out to 888-storage. \n","replyTime":"2023-12-01T08:08:00","review":"Best service by Melanie and Cliff. Go see them for storage space. Thank you guys!","source":"Google","submissionTime":"2023-11-30T00:00:00","userName":"Mishel F."},{"reviewId":"700f9a8c-7a85-4cd1-a424-f7a8a05c65b6","range":0,"rating":5,"reply":"Gracias por tus amables palabras, Karina! Estamos comprometidos a brindar un excelente servicio al cliente. Si necesita algo, no dude en comunicarse con 888-storage.\n","replyTime":"2023-11-27T17:25:00","review":"Excelente servicio Melanie gracias","source":"Google","submissionTime":"2023-11-27T00:00:00","userName":"Karina O."},{"reviewId":"10363287-ddda-46c2-a9da-c8b3fa1edbcc","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Sonja! We're so happy to hear Melanie was able to make your rental process hassle free! Give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2023-11-07T10:44:00","review":"Melanie made it easy for me to rent my storage and when I needed a second storage she was able to sell me the one across from my storage so that it was easier to get to.","source":"Google","submissionTime":"2023-11-04T00:00:00","userName":"Sonja D."},{"reviewId":"d4eabb5b-6ebf-457a-81d6-eede846a696d","range":0,"rating":5,"reply":"Hi Tony, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-10-31T10:14:00","review":"Very courteous and easy to deal with. They were very helpful in determining what I needed. The customer service at location is amazing. Definitely recommend this storage facility.","source":"Google","submissionTime":"2023-11-02T00:00:00","userName":"Tony D."},{"reviewId":"f1d135b8-9fd2-457b-8f35-6a0e1a3c41e3","range":0,"rating":5,"reply":"Thank you for the kind remarks, Penny! We're so happy to hear we have your recommendation! Please call us at 888-storage if you'd like to discuss your experience in more detail.","replyTime":"2023-10-27T08:26:00","review":"Renting was easy and painless so far it's a nice quite place would recommend to others","source":"Google","submissionTime":"2023-10-26T00:00:00","userName":"Penny H."},{"reviewId":"8b06e951-a0c7-46e1-9fb0-b2d116d423af","range":0,"rating":5,"reply":"Hi Adam, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-10-21T10:02:00","review":"Good service!","source":"Google","submissionTime":"2023-10-20T00:00:00","userName":"adam j."},{"reviewId":"cca6de94-014a-40dc-bc3f-10e7410cdae9","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Jacobdark95. We're committed to being your go-to stop for all your local storage needs! We're glad our team is very nice. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-10-17T15:56:00","review":"It’s a great place to store your items and there staff is very nice","source":"Google","submissionTime":"2023-10-17T00:00:00","userName":"JacobDark95"},{"reviewId":"a768bbb3-d8bc-4b18-baf3-81a0ccc457ae","range":0,"rating":5,"reply":"Hola Keyli, ¡gracias por tomarte el tiempo de dejar tus comentarios! Nos enorgullecemos de contar con un personal amable y profesional, por lo que estamos encantados de saber que tuvo una experiencia tan positiva al alquilar con nosotros. ¡No dude en comunicarse con 888-STORAGE si necesita algo!\n","replyTime":"2023-10-13T13:20:00","review":"Muy amable y profesional excelente persona","source":"Google","submissionTime":"2023-10-13T00:00:00","userName":"Keyli M."},{"reviewId":"1ab085fb-1151-435b-9669-7ae21300bc0a","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Audubon! We're so happy to hear Melanie was able to make your rental process hassle-free! Give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2023-10-13T16:35:00","review":"Melanie the store manager was top notch! Best customer service I have received in a while. She went above and beyond, explained everything and got ne the best price! Need a store unit. Go see her! You won't regret it ! Thank you,Melanie!","source":"Google","submissionTime":"2023-10-13T00:00:00","userName":"Audubon P."},{"reviewId":"879e53a2-1d10-4864-9b90-e0a55fd307db","range":0,"rating":5,"reply":"We think Melanie is great too! Thanks for the positive review, Cheryl. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-10-12T15:57:00","review":"Melanie was very good to use Thank you","source":"Google","submissionTime":"2023-10-12T00:00:00","userName":"Cheryl J."},{"reviewId":"79745d8e-eca3-4dc7-bf70-1bfbc77d4f6b","range":0,"rating":5,"reply":"Thank you for your feedback, Kami! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or call 888-storage if you need anything.","replyTime":"2023-09-24T12:18:00","review":"Offers excellent rental rates, friendly staff and clean, secure storage spaces.","source":"Google","submissionTime":"2023-09-24T00:00:00","userName":"Kami F."},{"reviewId":"ee3fc1a0-e651-4680-8cce-7cd0e5b3bd93","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Patty! We think Melanie is great too! We're glad she is one of the most polite and patient people you have ever had. Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-09-11T13:25:00","review":"I have used your storage units for MANY years and met many of your employees. I must tell you that I have found Melanie to be top notch!! She is one of the most polite and patient people you have ever had. ALWAYS a friendly greeting, asks how she can help and is willing to go the extra mile to assist! She stays busy cleaning the grounds, does safety checks and is an all around asset to your company. Thank you Melanie for your kind and friendly service!!!  Patty S","source":"Google","submissionTime":"2023-09-11T00:00:00","userName":"Patty S."},{"reviewId":"ddf1ee1c-7c93-417b-abd9-77efb629db40","range":0,"rating":5,"reply":"Hi Michael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-09-09T13:48:00","review":"Beat honest customer service !","source":"Google","submissionTime":"2023-09-09T00:00:00","userName":"Michael J."},{"reviewId":"522182de-996d-42c1-a863-3b6c282076fd","range":0,"rating":5,"reply":"Hi M&j, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-09-09T16:17:00","review":"Easy process to set up and pay online..only issue I had was the lock situation..I got charged $20 for a lock but it doesn't show on reservation invoice..a little confusion but still a good experience","source":"Google","submissionTime":"2023-09-09T00:00:00","userName":"M&J C."},{"reviewId":"8ec13767-f538-4c9e-b363-0914cef14877","range":0,"rating":5,"reply":"Thanks for the kind words, Chelsea! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.\r","replyTime":"2023-09-08T15:53:00","review":"Best customer service I have received in a while. The store manager Melanie went above and beyond. Answered every question I had and was honest about everything! Thank you Melanie! I would definitely recommend!!!","source":"Google","submissionTime":"2023-09-08T00:00:00","userName":"Chelsea F."},{"reviewId":"92997326-f78f-4f93-a094-42455bd94dbc","range":0,"rating":5,"reply":"Gracias por sus amables palabras, Erick! Estamos comprometidos a brindar un excelente servicio al cliente. Háganos saber si hay algo más que podamos hacer para ayudarlo con sus necesidades de almacenamiento. Nos pueden contactar al 888-STORAGE.","replyTime":"2023-09-07T14:04:00","review":"El mejor servicio por Melanie","source":"Google","submissionTime":"2023-09-07T00:00:00","userName":"Erick l."},{"reviewId":"c382fd5f-33d2-4018-87ef-6aa14a1bf5ab","range":0,"rating":5,"reply":"Hi Andrew, thank you for your review. We're glad Melanie made things very simple and quick, also explained to you the offers that were provided and got you an affordable rate. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-09-04T13:07:00","review":"Melanie made things very simple and quick in starting my new rental agreement. Any questions I had on the rental agreement she took the time to explain them. She also explained to me the offers that were provided and got me an affordable rate. Thank you Melanie!","source":"Google","submissionTime":"2023-09-04T00:00:00","userName":"Andrew H."},{"reviewId":"806f53ab-bc39-4a50-a390-296ab7366e18","range":0,"rating":5,"reply":"Thank you for the kind words, Daniel! We're committed to providing excellent customer service. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-09-04T15:07:00","review":"Great service!!","source":"Google","submissionTime":"2023-09-04T00:00:00","userName":"Daniel P."},{"reviewId":"7a5cef8d-0183-4220-914c-0820a9fb6c4e","range":0,"rating":5,"reply":"Hi Pamela, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Matt! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-02T14:21:00","review":"I had a very good experience with the Assistant manager Matt. He was very nice and helpful and professional. If I ever need storage in the future I will be sure to go to Extra Space Storage. I will also recommend anyone else who needs this service to go to this company. Sincerely, Pamela Gonzales.","source":"Google","submissionTime":"2023-09-02T00:00:00","userName":"Pamela G."},{"reviewId":"84e4db54-d8f1-4b0e-b04c-2b267ea9a712","range":0,"rating":5,"reply":"Hi Rosa, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-09-01T14:53:00","review":"helpful staff and clean facilities","source":"Google","submissionTime":"2023-09-01T00:00:00","userName":"Rosa A."},{"reviewId":"dc423765-dbb6-403b-8ae3-bb1503607dfc","range":0,"rating":5,"reply":"Hi Wendy, thank you for your review. We're glad Melanie was very helpful and friendly. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-08-31T09:37:00","review":"I’ll add to the compliments for Melanie as she was very helpful and friendly. Place is clean and gated. Great price.","source":"Google","submissionTime":"2023-08-31T00:00:00","userName":"Wendy H."},{"reviewId":"0ccc7179-60f0-49c8-8426-3d415ee67114","range":0,"rating":5,"reply":"Hi Rosa, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-08-28T12:38:00","review":"Great space clean and helpful staff.","source":"Google","submissionTime":"2023-08-28T00:00:00","userName":"Rosa A."},{"reviewId":"2cfa29f3-3594-4cf3-b954-81fd4d2c4fd2","range":0,"rating":5,"reply":"Hi Jessica, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Melanie and Matt! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-08-26T15:24:00","review":"Melanie and Matt were incredibly helpful with everything we needed when we came through. The experience exceeded our expectation, start to finish.","source":"Google","submissionTime":"2023-08-26T00:00:00","userName":"Jessica M."},{"reviewId":"49c37525-357c-4646-ab34-5c8e77cb809c","range":0,"rating":1,"reply":"Hola Mónica, lamentamos escuchar tu experiencia. Todas nuestras instalaciones reciben tratamiento contra plagas y roedores de forma regular con Ecolab, nuestros expertos dedicados al control de plagas. Si tiene preguntas sobre esto, estamos aquí para ayudarlo y puede comunicarse con usted al (719) 447-0452.\n ","replyTime":"2023-08-19T15:48:00","review":"Este lugar está lleno de ratas!! Todo lo que guardes ahí se va perder!","source":"Google","submissionTime":"2023-08-19T00:00:00","userName":"Monica G."},{"reviewId":"9f729f40-bd20-4640-9939-3993c6c3e41a","range":0,"rating":5,"reply":"Thanks for the awesome review, B! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2023-08-18T16:11:00","review":"Melanie the store manager was super friendly and helpful. I made a same day reservation and she was on top of all of it. Got me through the contact no problem and into my unit in under 30 minutes. And I couldn't ask for a better price. Definitely recommend this facility!","source":"Google","submissionTime":"2023-08-18T00:00:00","userName":"B C."},{"reviewId":"2040e563-7bbb-4aca-9323-7c4664305ad9","range":0,"rating":5,"reply":"Hi Raging, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Melanie! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-08-19T11:50:00","review":"I recently had the pleasure of renting a storage unit at Extra Space Storage and I must say, my experience was exceptional. I wanted to take a moment to write a positive review, specifically highlighting the outstanding service provided by Melanie.\nFrom the first moment I walked into the facility, Melanie greeted me with a warm and friendly smile. She was incredibly knowledgeable about all the storage options available and patiently listened to my needs and requirements. Her attention to detail and professionalism truly stood out, making me feel confident in my decision to rent with Extra Space Storage.\nMelanie went above and beyond to ensure that I found the perfect storage unit for my belongings. She took the time to explain all the features and benefits of the facility, making sure I felt at ease knowing that my items would be kept safe and secure. Her expertise in storage solutions was evident as she provided me with valuable tips on optimizing the space and protecting my belongings.\nThroughout the entire process, Melanie consistently displayed excellent customer service. She was prompt in answering all my questions and addressing any concerns I had. Her level of commitment and dedication to ensuring customer satisfaction was truly remarkable.\nMoreover, Melanie's friendly and approachable demeanor created a welcoming atmosphere at Extra Space Storage. I witnessed her interacting with other customers, and it was clear that she valued each individual and their unique storage needs. She was patient, understanding, and empathetic, going the extra mile to accommodate their requirements.\nOverall, my experience with Extra Space Storage was superb, largely due to the exceptional service provided by Melanie. She is a true asset to the company and embodies the qualities of a stellar employee. I highly recommend Extra Space Storage to anyone in need of storage solutions, knowing that they will receive top-notch service from Melanie and the entire team.\nThank you, Melanie, for making my experience with Extra Space Storage truly exceptional. Keep up the fantastic work!","source":"Google","submissionTime":"2023-08-18T00:00:00","userName":"Raging R."},{"reviewId":"07a9ec20-3f0e-4f21-8861-452e6d1259d7","range":0,"rating":5,"reply":"Thank you for the kind words, Nathan. We're glad Melanie has been incredibly helpful! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2023-08-02T07:33:00","review":"Melanie has been incredibly helpful and walked me through all of my options to make sure I had the best and most seamless experience! This place is awesome!","source":"Google","submissionTime":"2023-08-01T00:00:00","userName":"Nathan S."},{"reviewId":"4b3efc76-f60c-41cf-bd8b-09c6ca3108fc","range":0,"rating":5,"reply":"Hi Alan, thank you so much for your kind words. We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer! Please email us at customerservice@extraspace.com if you need anything! \n","replyTime":"2023-07-18T12:36:00","review":"Melanie was amazing!!!","source":"Google","submissionTime":"2023-07-18T00:00:00","userName":"Alan D."},{"reviewId":"3b5931ca-e226-4a9b-9df8-401664dc4d39","range":0,"rating":5,"reply":"Claudia, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Melanie provided excellent service and met your storage needs. We truly appreciate your recommendation and look forward to assisting you again in the future. If you have any further questions or require any additional assistance, please feel free to contact us at (719) 447-0452.","replyTime":"2023-07-18T12:54:00","review":"Melanie is very good at her job!! Need a place to store go see her!","source":"Google","submissionTime":"2023-07-18T00:00:00","userName":"Claudia G."},{"reviewId":"6cb9e066-7afe-4b54-8040-c9f9c633c578","range":0,"rating":5,"reply":"Thank you for the kind words, Paul. We're glad our team was pleasant to work with! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2023-07-12T08:01:00","review":"the staff was most pleasant and she made the process painless. definitely recommend","source":"Google","submissionTime":"2023-07-14T00:00:00","userName":"Paul T."},{"reviewId":"8b2b700f-2b58-4254-aac6-ee192f29642b","range":0,"rating":5,"reply":"Thank you, Shawn. We're thrilled you had a positive experience at Extra Space Storage. If you ever need any help with your rental, come by the office or call us at 888-storage. ","replyTime":"2023-07-09T11:42:00","review":"Great service","source":"Google","submissionTime":"2023-07-09T00:00:00","userName":"Shawn G."},{"reviewId":"4b279a33-0deb-47f1-86b8-a81cb52eb4d0","range":0,"rating":5,"reply":"Hi Nika, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-07-08T16:54:00","review":"Awesome customer service, good prices and near by!","source":"Google","submissionTime":"2023-07-08T00:00:00","userName":"Nika A."},{"reviewId":"a93b75b0-c80e-4798-a3a8-221f5dc6ed4a","range":0,"rating":5,"reply":"Hi Chris, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-07-05T14:42:00","review":"Quick, easy, and helpful","source":"Google","submissionTime":"2023-07-05T00:00:00","userName":"Chris “."},{"reviewId":"36203db3-62d8-4dd9-8ae0-3dc52be061b3","range":0,"rating":5,"reply":"Thank you for the kind words, Tyler! We're committed to providing excellent customer service. Please stop by the office or call us at 888-STORAGE if we can help you with anything! \n","replyTime":"2023-07-05T17:17:00","review":"great service","source":"Google","submissionTime":"2023-07-05T00:00:00","userName":"Tyler P."},{"reviewId":"7afd5f91-16e1-448b-8898-549111c363c4","range":0,"rating":3,"reply":"Hi Krista, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (719) 447-0452.\n\n","replyTime":"2023-06-22T10:32:00","review":"Rented my unit online super easy had to call the call center nice friendly very happy had to pay an extra $20 for a lock I was told it would be in the unit got there no lock the office was closed called the call center they said wait there till the inside manager comes I waited 6 hours then she calls me and says I’ll get there when I get there like maybe a hour or more I said I’ve waited 6 hours all ready she was rude did not want to do her job","source":"Google","submissionTime":"2023-06-22T00:00:00","userName":"Krista L."},{"reviewId":"4e47bea7-60ff-4773-9510-385837cecc01","range":0,"rating":1,"reply":"Andrea, thank you for your feedback. We understand the frustration of rate increases and are sorry to hear that you are unhappy. The value of our units changes from month to month based on market values. Our system assesses rates to see if customers are at or close to market value on their units. Occasionally after this process, customers will get a rate increase to bring them closer to market value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage ","replyTime":"2023-06-16T08:38:00","review":"Our rates have gone up the past 3 years we've had a unit here. Their excuse is it's the \"going rate\" but looking at places online closer to where I live, same size unit as what I have is $40 cheaper/month. To top off the latest price increase notification I just got, our unit was broken into and we had several things stolen that are irreplaceable. There's homeless people living in the units. Save yourself stress and money -find a different place to store your goods.","source":"Google","submissionTime":"2023-06-16T00:00:00","userName":"Andrea K."},{"reviewId":"6d2bb0ed-7612-4c03-9009-b731949d4d27","range":0,"rating":5,"reply":"Thank you, Fred! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (719) 447-0452 if anything comes up!","replyTime":"2023-06-08T10:20:00","review":"Great experience !!","source":"Google","submissionTime":"2023-06-08T00:00:00","userName":"Fred S."},{"reviewId":"ab27dda3-e0f5-433b-b340-84f1020e1b8e","range":0,"rating":5,"reply":"Hi Kay, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-06-08T10:34:00","review":"Best service by Melanie !","source":"Google","submissionTime":"2023-06-08T00:00:00","userName":"Kay D."},{"reviewId":"0bb41720-31ca-46a8-bdd9-b036c4ad3bb0","range":0,"rating":5,"reply":"Thank you for the review, Brittny! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something! ","replyTime":"2023-06-08T13:48:00","review":"Great an Amazing service. Always been helpful and straight forward with payments and dates and quality is amazing. 5/5..!!!","source":"Google","submissionTime":"2023-06-08T00:00:00","userName":"Brittny O."},{"reviewId":"08c046ad-f4e8-4fe1-8c81-70db0a1f35c2","range":0,"rating":5,"reply":"We appreciate the review, Jirah! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. Thank you for choosing Extra Space Storage. ","replyTime":"2023-06-05T11:32:00","review":"Very helpful and friendly!","source":"Google","submissionTime":"2023-06-05T00:00:00","userName":"Jirah W."},{"reviewId":"64db4f44-1481-4430-8c19-d76ff6459b2b","range":0,"rating":5,"reply":"Thank you for the excellent rating, Andrew. We are glad our manager Melanie was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2023-06-05T13:06:00","review":"MELANIE was very helpful & efficient","source":"Google","submissionTime":"2023-06-05T00:00:00","userName":"Andrew H."},{"reviewId":"3a6af15d-bcef-4a3a-ad54-19517e255cfc","range":0,"rating":5,"reply":"Hi Samantha, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-06-02T09:15:00","review":"Slow wifi but she was super great with helping me find a storage unit!","source":"Google","submissionTime":"2023-06-02T00:00:00","userName":"Samantha"},{"reviewId":"d4b3abb7-c1e1-4b95-803c-91b0eb539aff","range":0,"rating":5,"reply":"Thank you for the excellent rating, Netta. We are glad our manager Melanie was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2023-06-02T11:11:00","review":"Melanie help was awesome , helpful and fast.\nThank you so much Melanie","source":"Google","submissionTime":"2023-06-02T00:00:00","userName":"NETTA"},{"reviewId":"435d1bec-574f-440e-be1a-8af7f7bb8ab6","range":0,"rating":5,"reply":"Hello, Jazbeth, Thank you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2023-06-02T16:32:00","review":"Very friendly staff","source":"Google","submissionTime":"2023-06-02T00:00:00","userName":"Jazbeth F."},{"reviewId":"78ce000a-64ac-4174-a9ca-b1f793255fb3","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Abbii. We're here to help if you have any questions or need assistance with your rental! Call us at (719) 447-0452 with any questions! ","replyTime":"2023-05-02T11:26:00","review":"Friendly service.","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Abbii A."},{"reviewId":"ea300122-2b5d-46ca-99ff-b9896b355f07","range":0,"rating":5,"reply":"We appreciate the review, Joy! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. Thank you for choosing Extra Space Storage. ","replyTime":"2023-05-02T13:21:00","review":"Awesome customer service","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Joy L."},{"reviewId":"5b7634c1-07b7-413f-b64f-d80d4ac869cf","range":0,"rating":5,"reply":"Thank you for the excellent review, Sham! We're happy we were able to provide a smooth rental experience. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-04-13T13:19:00","review":"Great service, quick and easy and affordable!","source":"Google","submissionTime":"2023-04-13T00:00:00","userName":"Sham P."},{"reviewId":"ddf264b1-eef2-4ac4-b166-1fa755cc45c9","range":0,"rating":5,"reply":"Hi Jessica!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2023-04-08T15:06:00","review":"Sweetest people ever on a Saturday before easter!","source":"Google","submissionTime":"2023-04-08T00:00:00","userName":"Jessica P."},{"reviewId":"307689a5-7a36-4f6d-ac9a-e738564a1911","range":0,"rating":5,"reply":"Thank you for the kind words, Angel. We're glad Melanie was a great help with your rental process! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2023-04-07T10:34:00","review":"Melanie was a great help and made the process of renting storage space so fast and easy.  She was on site but also answered the phone when I called. Way better experience than I’ve had with another large facility.  Thank you Melanie!","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"Angel L."},{"reviewId":"3e05d0a0-918c-4535-925d-28510fb8b8b3","range":0,"rating":5,"reply":"Thank you for the kind words, Adam. We're glad Melanie was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2023-04-06T13:38:00","review":"Melanie was very helpful, this is my second time working with Extra Space and I am very happy with their service.","source":"Google","submissionTime":"2023-04-06T00:00:00","userName":"Adam E."},{"reviewId":"86c524a3-52b7-45c2-86d0-bd61eded15ef","range":0,"rating":5,"reply":"Thank you, Antzdaman1. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-04-03T11:52:00","review":"Friendly","source":"Google","submissionTime":"2023-04-03T00:00:00","userName":"AnTzDaMaN1"},{"reviewId":"fb710567-26ed-4be6-9acf-23729c69c5bf","range":0,"rating":5,"reply":"Thank you for your feedback, Eric! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-04-02T09:16:00","review":"The crew at extra space was amazing! They went out of their way to make sure we had everything we needed. The storage area is very clean and secure.","source":"Google","submissionTime":"2023-04-02T00:00:00","userName":"Eric M."},{"reviewId":"1031a88b-518b-4122-9ccf-ece9fb0f10b1","range":0,"rating":5,"reply":"Hi Noland, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you! \n","replyTime":"2023-03-24T14:11:00","review":"Raised my rent! Pls lower it","source":"Google","submissionTime":"2023-03-24T00:00:00","userName":"Noland G."},{"reviewId":"30a605fe-275f-4ecc-8925-12d8c6365bbf","range":0,"rating":5,"reply":"Thanks, Rachelle! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Cassandra was able to provide that for you! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-24T16:34:00","review":"Came in to look into getting a new storage unit and Cassandra was exceptional. She helped me so much, showed me a perfect size unit and was able to get me a rate that worked for my budget. Talked me through everything and left me with zero questions. Thank you so much for all the help. Definitely recommend!!","source":"Google","submissionTime":"2023-03-24T00:00:00","userName":"Rachelle C."},{"reviewId":"12ee2891-1b44-4686-96a0-17558933e777","range":0,"rating":5,"reply":"Thank you for the kind words, Joshua. It's great to know our team has been attentive and able to provide you with a positive experience! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2023-03-23T11:54:00","review":"The staff is nice and attentive. They stay outta your way and at the same time enforce the rules. Very happy and pleased with my experience here. Oh and the rates are unbeatable if you can find a flash sale online. Thank you.","source":"Google","submissionTime":"2023-03-23T00:00:00","userName":"Joshua J."},{"reviewId":"89cb6e69-1e90-41de-9179-8b22b68f0210","range":0,"rating":5,"reply":"Hi Michelle, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-03-18T13:39:00","review":"We rented a unit for a few months while we transitioned from out of state. Extra space storage was perfect for our needs and communication was always timely. I also felt their rates were great for the area. I would definitely recommend them.","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"Michelle S."},{"reviewId":"3f05b97b-f691-4cf1-bc5b-d4baacaaa2c9","range":0,"rating":5,"reply":"Thank you for the review, Miquah! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-03-18T14:43:00","review":"They were very helpful and got us what we needed quickly and efficiently. The prices are fantastic. Will recommend to others.","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"Miquah A."},{"reviewId":"74146468-b916-4338-a77d-7a75a092e8d1","range":0,"rating":5,"reply":"Hi Mike, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-03-18T14:48:00","review":"Everything was quick and easy to get a unit! Amazing customer service as well!","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"Mike S."},{"reviewId":"ec7c69c5-27bd-4937-b0f5-e7d25db79520","range":0,"rating":5,"reply":"Thank you for the kind words, Breanna. We're glad Cassandra was friendly and great at keeping the property clean! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2023-03-18T15:24:00","review":"Cassandra is so amazing with awesome customer service, the area is clean with very friendly staff!","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"Breanna M."},{"reviewId":"1b0acd7d-932b-40fe-a336-dfde6793d854","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Sheralyn! We're so happy to hear Melanie was able to make your rental process smooth! Give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2023-03-18T15:28:00","review":"Melanie was a pleasure to talk to. She helped us understand what we needed to do to make the transition as smooth as possible. Prices are great and reasonable. Would highly recommend to anyone.","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"sheralyn a."},{"reviewId":"7de3589e-4ef0-492e-b0cd-2c374b2153f6","range":0,"rating":5,"reply":"Thank you, Valerie! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (719) 447-0452 if anything comes up!","replyTime":"2023-03-15T12:21:00","review":"Wonderful experience.","source":"Google","submissionTime":"2023-03-15T00:00:00","userName":"Valerie K."},{"reviewId":"3da655ef-4ada-4333-804b-7f585ea6f888","range":0,"rating":5,"reply":"Thank you, James. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-03-06T08:45:00","review":"They're assisting my families situation with compassion and professionalism. Thank you.","source":"Google","submissionTime":"2023-03-05T00:00:00","userName":"James"},{"reviewId":"428bb00e-bc86-49fc-a4c7-c875fe38c6af","range":0,"rating":5,"reply":"Thanks for the awesome review, Chae! We work hard to meet the expectations of our customers, and we're happy to hear Melanie hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2023-02-28T11:23:00","review":"Melanie was such a great sales representative. Nice and easy process with everything, definitely would recommend 10/10.","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Chae C."},{"reviewId":"7eed7bb9-369c-49c6-a871-a187ea98bb18","range":0,"rating":5,"reply":"Hi Alan, Thank you for taking the time to leave your review! We pride ourselves on having a courteous, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-02-28T11:32:00","review":"Very ourtiousandhelpfulwuld highly recommend","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Alan D."},{"reviewId":"46595179-d003-4517-b2d9-61e3470c7209","range":0,"rating":5,"reply":"Hi Yvonne!Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2023-02-28T13:38:00","review":"Great customer service, would recommend!!","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Yvonne C."},{"reviewId":"f59bf654-e916-4033-b059-9aa0e7a5aacd","range":0,"rating":5,"reply":"Hi Wilson.045!Thank you so much for the positive review. It's great to know our team has been very professional. If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2023-02-28T13:43:00","review":"Great storage facility. Very professional and highly recommend!","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Wilson.045"},{"reviewId":"4448f87b-21b5-4922-a706-0ffa902568b3","range":0,"rating":5,"reply":"Hi Susie!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2023-02-28T13:48:00","review":"Good service!","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Susie Q."},{"reviewId":"63ac8505-e6d4-49ce-9161-46531cef6826","range":0,"rating":5,"reply":"Thanks for the awesome review, Nevaeh! We work hard to meet the expectations of our customers, and we're happy to hear Melanie hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2023-02-28T14:02:00","review":"Melanie rocks!!Best customer service! Go see her she'll take care of you!!","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Nevaeh D."},{"reviewId":"7b47a3cf-0b95-4ea1-baad-bbc972f9f2b4","range":0,"rating":5,"reply":"Hi Tricia, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-02-28T18:03:00","review":"Unit was very clean and offered better prices than others","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Tricia P."},{"reviewId":"75d72cbe-7027-4995-b6c4-b0e7c52fbb7d","range":0,"rating":5,"reply":"Thanks for the awesome review, Meegan! We work hard to meet the expectations of our customers, and we're happy to hear Melanie hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2023-02-14T13:42:00","review":"Great customer service, especially Melanie. I will ask for her the next time I am in there.","source":"Google","submissionTime":"2023-02-14T00:00:00","userName":"Meegan M."},{"reviewId":"159fa24a-d07e-44ae-9fba-c2820bdb7815","range":0,"rating":5,"reply":"Hi Jason! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2023-02-04T11:42:00","review":"Very helpful and was flexible to my time and day.","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Jason S."},{"reviewId":"8966b90c-48f6-49dd-9af6-9422e8099911","range":0,"rating":5,"reply":"¡Gracias por la increíble reseña, Vilmarie! Trabajamos arduamente para cumplir con las expectativas de nuestros clientes, ¡y nos complace saber que Melanie dio en el blanco para usted! No dude en pasar por la oficina o comuníquese con nosotros al (719) 447-0452 si necesita algo.\n","replyTime":"2023-02-04T14:30:00","review":"Excepcional, gracias Melanie","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Vilmarie C."},{"reviewId":"e1685a10-037c-42f7-bab5-c102252ebe22","range":0,"rating":5,"reply":"Thank you for the kind words, Nykkie. We're glad Melanie was super helpful! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2023-01-20T10:41:00","review":"Melanie was super helpful and answered all of my questions. I would love to keep working with her in the future. THANK YOU for your help!!!","source":"Google","submissionTime":"2023-01-20T00:00:00","userName":"Nykkie A."},{"reviewId":"091235ba-52cf-485b-b2dd-bc501f9b9589","range":0,"rating":5,"reply":"Thank you for the kind words, Isela. We're glad Melanie could help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2023-01-20T14:48:00","review":"Melanie was such a great help and assisting me with whatever it was I needed like finding a stepping stool for me to place my boxes in the storage.\n\nThank you Melanie (:","source":"Google","submissionTime":"2023-01-20T00:00:00","userName":"Isela M."},{"reviewId":"a2752b8b-67cd-4007-8388-5b88d925af0c","range":0,"rating":4,"reply":"Hi David, thanks so much for your review! We are thrilled to hear your rental process was super smooth and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2023-01-19T17:26:00","review":"Process was super smooth, just wish I had been able to get around having to buy the lock","source":"Google","submissionTime":"2023-01-19T00:00:00","userName":"David W."},{"reviewId":"a6821b73-e8d5-40b2-9dad-61757917dabb","range":0,"rating":5,"reply":"Hi Tara, thank you for your review. We're glad our team was friendly and thorough. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-01-16T13:47:00","review":"Quick, friendly, thorough.","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Tara a."},{"reviewId":"ab6a6a01-f746-49d5-a6e2-921a172a872c","range":0,"rating":5,"reply":"Thank you, Luis. We're thrilled you had a positive renting with Melanie. We are glad she could find a unit that fits your needs and budget. Call us at 888-storage whenever you need us.","replyTime":"2023-01-16T17:16:00","review":"Melanie was amazing she showed me the storage unit that I needed and the prices are amazing I will refer you guys to everyone","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Luis A."},{"reviewId":"504f9ef3-fbb1-42d4-9e35-87f58f369d73","range":0,"rating":5,"reply":"Hi Jessica!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2023-01-07T16:21:00","review":"Nice and clean.\nGood customer service\nGood location.","source":"Google","submissionTime":"2023-01-07T00:00:00","userName":"jessica r."},{"reviewId":"a6fee567-3418-4d55-8854-24df167f9efd","range":0,"rating":5,"reply":"Thank you for your review, Keith! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-01-05T11:41:00","review":"Great place awesome people","source":"Google","submissionTime":"2023-01-05T00:00:00","userName":"keith c."},{"reviewId":"cd7ebd9a-1e7e-4689-96fa-b02074bda8dd","range":0,"rating":5,"reply":"Thank you for the excellent rating, Amanda! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.","replyTime":"2023-01-04T17:30:00","review":"Ordering my unit online was seamless and very unstressful","source":"Google","submissionTime":"2023-01-04T00:00:00","userName":"Amanda G."},{"reviewId":"539f47b5-de8c-4b92-bb93-174fef715429","range":0,"rating":5,"reply":"Kendra! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (719) 447-0452.","replyTime":"2022-12-16T07:34:00","review":"I’m lovin it very cool nice spot no problems peaceful…..","source":"Google","submissionTime":"2022-12-16T00:00:00","userName":"Kendra L."},{"reviewId":"bdb7d047-7838-442a-b2f4-01ea673a9d14","range":0,"rating":5,"reply":"Thanks for the awesome review, Eli! We are happy to hear our team was able to help! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2022-12-13T12:24:00","review":"I have received such awesome help. They were so thorough in assisting me in getting a unit quickly. Thank you staff so much for your help!","source":"Google","submissionTime":"2022-12-13T00:00:00","userName":"Eli O."},{"reviewId":"8bdd5439-f8a3-4a61-917b-e0a76c09f553","range":0,"rating":5,"reply":"Hi Elena! Thank you so much for the positive review. We are thrilled to know Melanie was awesome to work with. If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2022-12-13T13:59:00","review":"Great service! Melanie was awesome!!","source":"Google","submissionTime":"2022-12-13T00:00:00","userName":"Elena H."},{"reviewId":"42683dbd-c5f0-485e-8873-7d73a79c9031","range":0,"rating":1,"reply":"Hi Colacoyote, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (719) 447-0452?\r","replyTime":"2022-12-14T09:47:00","review":"Truly a horrible facility, I had to move my storage because the guy I had my storage near smoked meth, I moved my storage and found that my new unit doesn't have where I can add an extra lock. Still moved all my stuff in but this is definitely not a safe area for your belongings as the outside doors to the inner storage hallways don't lock, I'd recommend going with another company if you value your belongings. Also begging for a review after months of being with them isn't a good idea","source":"Google","submissionTime":"2022-12-13T00:00:00","userName":"ColaCoyote"},{"reviewId":"bfeaf22e-caa3-4176-b975-29b7b9dff0fe","range":0,"rating":1,"reply":"Hi Bgpainting, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We always notify our customers about any rate changes through the mail at least 30 days prior. Will you please contact us at 888-storage to discuss what we can do to help remedy this issue?","replyTime":"2022-12-09T10:33:00","review":"They raise there prices over night an dont give no notice. An 30 dollars is crazy. Just took an extra 30 bucks out of my account. An left me with an over draft fee of 25 dollars. So 55 dollors im out cuz they failed to tell me they was raiseing the price. These ppl dont  have a heart at all an i would never tell any of my family friends or strangers about them unless it was to tell them to stay clear of these heartless ppl that just want to keep your stuff to sale it all about money.","source":"Google","submissionTime":"2022-12-09T00:00:00","userName":"BGPainting L."},{"reviewId":"0961b3a6-b6bd-41fa-91fa-a9507bee64f8","range":0,"rating":5,"reply":"Hi Sam! Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2022-12-09T13:53:00","review":"Stellar service.","source":"Google","submissionTime":"2022-12-09T00:00:00","userName":"Sam"},{"reviewId":"0d186821-ec5e-451a-9b68-9081a6cf12ed","range":0,"rating":5,"reply":"Thank you for the kind words, Ethan. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\r\n","replyTime":"2022-12-09T14:35:00","review":"Very helpful staff!","source":"Google","submissionTime":"2022-12-09T00:00:00","userName":"Ethan J."},{"reviewId":"0fa34484-2c2f-4869-bbd1-f6001f3b4c71","range":0,"rating":5,"reply":"J J, your recommendation means the world to us! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin! Let us know if we can do anything else to assist with your storage needs.","replyTime":"2019-10-03T15:06:00","review":"Changing my review because they got that horrible site manager Kris out of there. Site was A+ before and now it is again.","source":"Google","submissionTime":"2022-12-01T00:00:00","userName":"J D."},{"reviewId":"4117da45-5376-467f-a8ae-b41c17675819","range":0,"rating":5,"reply":"Thank you for the kind words, Brandon. We're glad our team was helpful and quick! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-11-14T11:19:00","review":"Very helpful and quick at getting me situated.","source":"Google","submissionTime":"2022-11-14T00:00:00","userName":"Brandon B."},{"reviewId":"3e4ddf92-01e2-4e3f-97b8-1410627dcef4","range":0,"rating":5,"reply":"Hi Sheldon, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Miss Martinez will take good care of you. Stop by our office if you need anything in the future! ","replyTime":"2022-11-04T15:49:00","review":"My experience was great just ask for miss Martinez she will take good care of you .","source":"Google","submissionTime":"2022-11-04T00:00:00","userName":"Sheldon D."},{"reviewId":"7418e322-3975-42c3-927a-0782e0cb7be8","range":0,"rating":5,"reply":"Thank you for the kind words, Phillip. We're glad Ty was extremely helpful and able to take care of your storage needs! We appreciate your business, Phillip. Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-10-30T12:37:00","review":"The manager we had the absolute delight to work with was a man named Ty. He was extremely helpful when working with my families needs and talked with us about the available spaces, what we might need, available resources, and protection that their company can offer. He helped us find a great fit for our needs while being jovial and an excellent conversationalist. Thank you so much for your time Ty.","source":"Google","submissionTime":"2022-10-29T00:00:00","userName":"Phillip M."},{"reviewId":"107fec5b-3528-4fb4-ae9b-63cff886e302","range":0,"rating":5,"reply":"Thank you for the kind words, K'lynn. We're glad Melanie was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-10-25T10:32:00","review":"Melanie was so amazing and very helpful!","source":"Google","submissionTime":"2022-10-25T00:00:00","userName":"K'lynn V."},{"reviewId":"8878e57c-56d6-4a42-aed3-2ed96835fbce","range":0,"rating":4,"reply":"Thank you for the kind words, Nataya. We're glad our team was able to get you a great deal! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-10-21T09:57:00","review":"They were able to get me a shed in a hurry at a decent price and had the keys and lock waiting when I got there.","source":"Google","submissionTime":"2022-10-21T00:00:00","userName":"Nataya G."},{"reviewId":"0e3b0221-5c9c-41c5-baea-e0ade82f0690","range":0,"rating":5,"reply":"Thank you for the excellent rating, April! We're happy we were able to provide a smooth rental experience and that Melanie was amazing to work with. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-10-19T15:19:00","review":"SO FAST AND SO EASY. Easy to navigate and easy to manage! Melanie was amazing as well","source":"Google","submissionTime":"2022-10-19T00:00:00","userName":"April S."},{"reviewId":"218ecdb4-8433-4f72-a565-5bf63b60a2ad","range":0,"rating":5,"reply":"Thanks for the awesome review, Joey! We work hard to meet the expectations of our customers, and we're happy to hear Melanie hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2022-10-19T17:29:00","review":"Melanie at Arlington drive location in Colorado springs extra space was fast responsive and did an amazing job giving our storage shed taken care of thank you!","source":"Google","submissionTime":"2022-10-19T00:00:00","userName":"Joey S."},{"reviewId":"d90f59eb-0f6f-4a56-a678-a5d6d37c9473","range":0,"rating":5,"reply":"Thank you for the excellent rating, Amanda! We're happy we were able to provide a smooth rental experience. It's great to hear how nice and helpful Melanie was. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-10-17T14:02:00","review":"It was very easy to get a storage unit, reasonable prices, it was really easy to find out information when I called, and Melanie was very nice, helpful, and respectful! Definitely recommend this place for anyone looking for affordable storage. ??","source":"Google","submissionTime":"2022-10-17T00:00:00","userName":"Amanda L."},{"reviewId":"a3c50b04-5d6e-4c71-b2eb-d569196f859f","range":0,"rating":5,"reply":"Hi Tanya, thank you for your review. We're glad Melanie is so attentive and has a great eye for detail. We're happy we were able to provide a smooth rental experience. Providing renters with clean and secure facilities is our top priority. As always stop by the office or call us at 888-storage if you need anything.  \n","replyTime":"2022-10-13T15:14:00","review":"Things couldn't be easier! Melanie is so attentive and has a great eye for detail ... Our move in was as smooth as it could be. No detail was overlooked, and everything I needed to know I was informed of ahead of time. The units are clean, the sizes are as advertised, and the location is certainly very secure!!","source":"Google","submissionTime":"2022-10-13T00:00:00","userName":"Tanya C."},{"reviewId":"9e32f62b-30b7-4ae7-aca6-7c954be41191","range":0,"rating":5,"reply":"Thank you for the kind words, Weiran. It's great to know our team has been kind and customer service oriented. Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-10-12T15:59:00","review":"Great service, kindness employees.","source":"Google","submissionTime":"2022-10-12T00:00:00","userName":"WEIRAN Y."},{"reviewId":"5638051f-de4e-418b-92c6-574e3379aad9","range":0,"rating":4,"reply":"Thank you for the excellent review, Will! We're happy we were able to provide a smooth rental experience. If you have any questions, let us know at 888-storage!","replyTime":"2022-10-06T09:06:00","review":"Simple and easy","source":"Google","submissionTime":"2022-10-06T00:00:00","userName":"Will"},{"reviewId":"2b5ad791-dbec-4958-90bf-d4de96940862","range":0,"rating":5,"reply":"Hi Byron. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Melanie. Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com or calling at 888-storage!","replyTime":"2022-10-06T17:30:00","review":"Melanie 'Thank You!' for being an evolving and motivated service professional ...for your remarkable transparency ...reliable and adaptable business acumen. I admire your fairness and keen leadership, optimizing your time to improve quality and delivery of the property operations. You know that I have years vested as an ExtraSpace Storage consumer ...high frequency unit access. I firmly recommend your location to any prospects!","source":"Google","submissionTime":"2022-10-06T00:00:00","userName":"Byron C."},{"reviewId":"f9ac27b0-5843-4dbb-938d-d8a2cf14ad1c","range":0,"rating":5,"reply":"Thank you for the kind words, James. We're glad Melanie was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-10-05T10:56:00","review":"Great company, gives military discount, Melanie was very helpful.","source":"Google","submissionTime":"2022-10-05T00:00:00","userName":"James"},{"reviewId":"e7fabe9b-5630-4f04-b0c6-dbd1e57b89fd","range":0,"rating":5,"reply":"Thanks for the kind words, Lidia! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.\r","replyTime":"2022-10-05T10:57:00","review":"Excellent service, reasonable price, I highly recommend Extra Space Storage. Thank you!","source":"Google","submissionTime":"2022-10-05T00:00:00","userName":"Lidia W."},{"reviewId":"f959da52-2356-4d82-b753-334978bb47c3","range":0,"rating":5,"reply":"Hi Kendra, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2022-10-03T17:17:00","review":"Nice","source":"Google","submissionTime":"2022-10-03T00:00:00","userName":"Kendra L."},{"reviewId":"fbad7e43-2a7b-461b-af5e-046221bfb7e5","range":0,"rating":4,"reply":"Thank you for the excellent rating, Brandon! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-10-01T16:07:00","review":"Simplicity was awesome","source":"Google","submissionTime":"2022-10-01T00:00:00","userName":"Brandon R."},{"reviewId":"dfdef330-1514-4663-b081-88f3c95080b0","range":0,"rating":5,"reply":"Thank you, James, for the perfect rating. It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs. Give us a call at (719) 447-0452 if anything comes up!","replyTime":"2022-09-28T11:46:00","review":"actually my experience was a million times better than i had anticipated it would..Cause let’s face it who likes putting anything in a place where in this day and age everyone is breaking into those things. But it’s that way of thinking that led me to have possibly one of the greatest experiences i’ve had in a while so thank you extra space storage","source":"Google","submissionTime":"2022-09-28T00:00:00","userName":"James L."},{"reviewId":"8ef09363-aa9d-4164-a294-8d6281edba58","range":0,"rating":5,"reply":"Thanks, Kirsten! Our team strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Melanie was able to provide that for you! We're always here to help at 888-storage.","replyTime":"2022-09-26T13:30:00","review":"Melanie was very friendly and helpful. I really like how she didn't try and force me into a bigger stage then I needed like another company tried to do. She also helped me in saving some money which has to do with again not needing that bigger storage unit.","source":"Google","submissionTime":"2022-09-25T00:00:00","userName":"Kirsten Z."},{"reviewId":"d3d1a05e-392a-4386-9d3d-6aa09cf0a047","range":0,"rating":5,"reply":"Thank you for the kind words, Sabrina. We're glad our team was friendly and helpful! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-09-24T12:38:00","review":"She was very friendly, helpful and didn’t try to make get a storage unit that was too big for the small amount of stuff I had","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"Sabrina G."},{"reviewId":"b733f5ee-58d3-4c77-b361-ac0b3c7077c2","range":0,"rating":1,"reply":"Hi Kyrsten, thank you for your review. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.","replyTime":"2022-09-20T13:23:00","review":"Unfortunately my experience with Extra Space Storage has not been a positive one. after a year of storing my things in an Extra Space unit, I returned to find my lock picked and a multitude of expensive items missing. Time constraints made it impossible to review surveillance footage, so I ended up only being able to file a police report and insurance claim. Because of safety concerns, I do not recommend this business.","source":"Google","submissionTime":"2022-09-20T00:00:00","userName":"Kyrsten R."},{"reviewId":"a8cf51b7-dc5a-4d05-843e-87a5a83ac9ee","range":0,"rating":5,"reply":"Hi Alain, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2022-09-19T13:41:00","review":"Thank you for your Support.","source":"Google","submissionTime":"2022-09-19T00:00:00","userName":"Alain K."},{"reviewId":"883d3ad9-91b2-4ded-b507-5dea390bca8b","range":0,"rating":5,"reply":"Thank you for the kind words, Erin! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-09-16T16:40:00","review":"Great customer care","source":"Google","submissionTime":"2022-09-16T00:00:00","userName":"Erin B."},{"reviewId":"8125f3de-fe66-4240-9020-4cac1dfd1eb5","range":0,"rating":5,"reply":"Hi Brenda, thank you for recommending us. We're glad Melanie made your process a lot easier than you expected, worked with you, and made sure you got everything that you needed. Please stop by the office or give us a call at 888-STORAGE. ","replyTime":"2022-09-15T14:03:00","review":"melanie definitely made my process a lot easier than I expected. She worked with me and making sure I got everything that I needed. i definitely recommend this location to others. she was a delight.","source":"Google","submissionTime":"2022-09-15T00:00:00","userName":"Brenda M."},{"reviewId":"4abc8768-a774-4e73-97d1-df90d796c876","range":0,"rating":5,"reply":"Thank you for the kind review, Nestor. We're glad Melanie was helpful and great at keeping our property clean! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-09-07T15:55:00","review":"Melanie was awesome and helped me with my needs! Facility was nice and clean and made my decision to rent easy. Highly recommend.","source":"Google","submissionTime":"2022-09-07T00:00:00","userName":"Nestor G."},{"reviewId":"598bdfbe-56da-4335-8a30-0df7bb6f91bc","range":0,"rating":5,"reply":"Thank you for the excellent rating, Laura! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-08-26T13:47:00","review":"Great customer service! I called the company with questions and then decided to start a reservation. The manager called me right away to assist with the next steps. The whole process went smoothly.","source":"Google","submissionTime":"2022-08-26T00:00:00","userName":"Laura D."},{"reviewId":"fbac9e3a-68b6-47d7-92f7-becd9eaa38c4","range":0,"rating":4,"reply":"Thank you for the great rating, Quinton. We're happy to know Melanie was extremely helpful with your rental process! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-08-24T17:03:00","review":"Despite being charged multiple times due to website errors, the local representative Melanie was able to help me with getting a unit. She was extremely helpful throughout the entire process. She deserves a raise.","source":"Google","submissionTime":"2022-08-23T00:00:00","userName":"Quinton B."},{"reviewId":"35a09115-88d7-4d57-9d4c-bdfa87aaf52a","range":0,"rating":5,"reply":"Hi N, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Melanie! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-08-18T10:27:00","review":"The experience was great, Melanie was so professional,  patient and respectful.","source":"Google","submissionTime":"2022-08-18T00:00:00","userName":"N Y."},{"reviewId":"6d361424-f47a-48bb-847b-3e6c894f075f","range":0,"rating":5,"reply":"Hi Andre, thank you for your review. We're glad Melanie was wonderful and knowledgeable and helped make the setup process fast and easy. Please stop by the office or give us a call at 888-STORAGE.  \n","replyTime":"2022-08-18T13:18:00","review":"Melanie was wonderful and knowledgeable and helped make the setup process fast and easy.","source":"Google","submissionTime":"2022-08-18T00:00:00","userName":"Andre W."},{"reviewId":"11aba124-547d-4de1-88eb-19f3a61d9b1e","range":0,"rating":5,"reply":"Hi Jaxx, thanks so much for your review! We are thrilled to hear your experience was great. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-08-18T16:22:00","review":"great experience","source":"Google","submissionTime":"2022-08-18T00:00:00","userName":"Jaxx D."},{"reviewId":"8e012bee-5813-414a-bb32-e62b1c62f898","range":0,"rating":5,"reply":"Thank you for the kind review, Tino. We're glad our team was nice and easy to work with! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-08-17T11:43:00","review":"Great storage theey are super nice and very easy to work with","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Tino V."},{"reviewId":"bfaa3685-95b8-4fe6-8ca0-8a99a7ecb944","range":0,"rating":5,"reply":"Thanks for the awesome review, Drucieta! We work hard to meet the expectations of our customers, and we're happy to hear Melanie hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2022-08-17T14:58:00","review":"Awesome customer service given by Melanie","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"DRUCIETA C."},{"reviewId":"de53fd87-192d-4bbc-a741-2ab142242c14","range":0,"rating":5,"reply":"Thanks for the awesome review, Angelica! It's great to hear our team was able to provide you with great customer service! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2022-08-15T12:18:00","review":"Great customer service….","source":"Google","submissionTime":"2022-08-15T00:00:00","userName":"Angelica A."},{"reviewId":"40c83aea-69e6-4093-8105-a2e3156919a7","range":0,"rating":5,"reply":"Thank you for the great rating, Les. We're glad our team provided you with great customer service! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-08-15T13:36:00","review":"Good customer service!","source":"Google","submissionTime":"2022-08-15T00:00:00","userName":"Les V."},{"reviewId":"93309f9d-3a02-44a7-b142-5727e3fb1945","range":0,"rating":5,"reply":"Thank you for the kind words, Jacob! We're committed to providing excellent customer service. Let us know if we can?do anything else to help at 888-storage.\n","replyTime":"2022-08-15T16:01:00","review":"Great customer service.","source":"Google","submissionTime":"2022-08-15T00:00:00","userName":"jacob g."},{"reviewId":"de011aac-0a00-48fb-91ae-ccc0ca29164c","range":0,"rating":5,"reply":"Thank you for your review, Mark! We love to hear that our customers are happy with Extra Space. Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2022-08-10T12:29:00","review":"BIG FAMILY'S RULE","source":"Google","submissionTime":"2022-08-10T00:00:00","userName":"mark a."},{"reviewId":"54517faa-b79e-4741-a67c-c989f4c94221","range":0,"rating":5,"reply":"Hi Mary, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a helpful and friendly staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage!\n","replyTime":"2019-07-02T10:13:00","review":"Clean facility, helpful and friendly manager. Highly Recommended!","source":"Google","submissionTime":"2022-08-05T00:00:00","userName":"Mary J."},{"reviewId":"faf9de69-3d58-4543-87d1-11a940e2eee3","range":0,"rating":5,"reply":"Hi, Robert ! Thanks for the positive review, it means a lot to our team. Please call (719) 447-0452 if you have any questions about your rental. ","replyTime":"2022-08-02T14:55:00","review":"Very helpful","source":"Google","submissionTime":"2022-08-02T00:00:00","userName":"Robert H."},{"reviewId":"47cfc01c-80fc-42d8-b3db-f081d9e4343f","range":0,"rating":5,"reply":"Thank you for the kind words, Felica! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-08-02T11:05:00","review":"Great customer service,, quick and easy, adorable. Gracias","source":"Google","submissionTime":"2022-07-29T00:00:00","userName":"Felica S."},{"reviewId":"ca578e48-0c20-41e6-8140-f0552160ddad","range":0,"rating":5,"reply":"Hello, Joseph. Thank you for the review. We're so glad Melanie could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-08-02T10:52:00","review":"Melanie takes great care of her customers!","source":"Google","submissionTime":"2022-07-29T00:00:00","userName":"Joseph G."},{"reviewId":"cd6a68fe-6011-4efc-a882-cc61c30648c7","range":0,"rating":5,"reply":"Thank you for the kind remarks, David! We're so happy to hear we have your recommendation! Call us at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2022-08-02T10:49:00","review":"Rented space for valuables and various tools etc. The staff          has been  great as far as going over insurance rates and coverage. Clean facility would recommend to others.","source":"Google","submissionTime":"2022-07-29T00:00:00","userName":"David H."},{"reviewId":"7dcf7b1e-8f8b-4025-8b61-687d28cd21c9","range":0,"rating":5,"reply":"Hello, Philip. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (719) 447-0452. ","replyTime":"2022-07-26T14:49:00","review":"The extra space truly is great and the storage it amazing","source":"Google","submissionTime":"2022-07-26T00:00:00","userName":"Philip M."},{"reviewId":"996c5bcd-d6f7-43ec-9e78-f1ddc005f5fe","range":0,"rating":5,"reply":"Hi Brenda, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-07-20T10:14:00","review":"Easy to find nice and clean","source":"Google","submissionTime":"2022-07-20T00:00:00","userName":"Brenda A."},{"reviewId":"50a2ce62-d2c2-40a6-99db-80d363b92c6a","range":0,"rating":5,"reply":"Thanks for the great review, Kj! We're glad Melanie was super informative. Please call us at (719) 447-0452 if you have any questions!","replyTime":"2022-07-08T16:23:00","review":"Melanie was SUPER informative about the unit and pointed me in the right direction !","source":"Google","submissionTime":"2022-07-08T00:00:00","userName":"KJ E."},{"reviewId":"5eb63ae1-6c6d-4e1c-87a2-7c8d803898bf","range":0,"rating":3,"reply":"We're sorry to hear this, Chevalina. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us at 888-786-7243 if you would like to discuss your experience further. ","replyTime":"2020-09-21T08:18:00","review":"People live in there units here traffic is bad towards the back but employees are super nice","source":"Google","submissionTime":"2022-06-24T00:00:00","userName":"Chevalina G."},{"reviewId":"85f2d8e4-471c-48dc-8078-1387f5b864a4","range":0,"rating":2,"reply":"Hi Roxanne, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.","replyTime":"2022-06-22T09:18:00","review":"The employees at the front desk were nice and helpful but we noticed what seemed to be other people living in these units? They mainly came out after business hours. Seemed really sketchy.","source":"Google","submissionTime":"2022-06-22T00:00:00","userName":"Roxanne R."},{"reviewId":"7cf4983c-595e-4af4-bbde-6dc4d9352d46","range":0,"rating":5,"reply":"Thank you for the kind words, D! We're committed to providing excellent customer service. Let us know if we can?do anything else to help at 888-storage.","replyTime":"2022-06-16T18:11:00","review":"Excellent customer service.","source":"Google","submissionTime":"2022-06-16T00:00:00","userName":"D J."},{"reviewId":"cdcfb44b-772f-4f0d-be66-9a253af7d3dd","range":0,"rating":5,"reply":"Thank you for the kind review, Promise. We're glad our team was friendly and able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-06-06T14:05:00","review":"Very friendly and helpful!","source":"Google","submissionTime":"2022-06-06T00:00:00","userName":"Promise S."},{"reviewId":"37b48fc3-f5b4-434c-97d3-bbbcb1f475fc","range":0,"rating":5,"reply":"Hello, Jan. Thank you for the 5-star review! We're so happy we could help. Stop by our office if you need anything in the future!","replyTime":"2022-06-06T18:32:00","review":"The staff was very friendly and helpful","source":"Google","submissionTime":"2022-06-06T00:00:00","userName":"Jan C."},{"reviewId":"b945e961-5817-4c43-84dc-e33ed457f853","range":0,"rating":5,"reply":"Hi R, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2022-06-04T09:46:00","review":"I forgot the name of who helped me get the unit but the price, location, ease of access, and quality of the unit is exactly what I was looking for. Anytime I need storage in Colorado Springs, I’m going here !!! Thanks Extra Space!!!","source":"Google","submissionTime":"2022-06-04T00:00:00","userName":"R P."},{"reviewId":"fccaba4f-f7e9-4402-bee5-344e0a889e19","range":0,"rating":5,"reply":"Thank you for the excellent rating, Michael! We're happy we were able to provide a smooth rental experience. We're glad our team was very helpful. As always, give us a call at 888-storage if you need anything.  ","replyTime":"2022-06-03T15:45:00","review":"Process was quick and easy and very helpful staff","source":"Google","submissionTime":"2022-06-03T00:00:00","userName":"Michael M."},{"reviewId":"2c6d0056-ac4e-48d6-9197-700e45f004af","range":0,"rating":5,"reply":"Thank you for the kind review, Stephanie. We're glad Melanie was friendly and able to help! It's wonderful to know you were provided with the service you deserve. Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2022-05-30T14:54:00","review":"Melanie was great! She was very friendly and extremely helpful. We had came from another storage company down the street disappointed and when we arrived she was happy to help us with all of our needs and quickly got us into a storage unit with no problem and on our way. I would highly recommend Extra Space Storage. They have great customer service! ??","source":"Google","submissionTime":"2022-05-30T00:00:00","userName":"Stephanie A."},{"reviewId":"efe5f560-ccec-492e-8d94-c425620a27cd","range":0,"rating":2,"reply":"Hi Adrienne, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.","replyTime":"2022-05-08T11:56:00","review":"The employees are great here. Unfortunately, the tenants are not. A lot of them live in these storage units and end up wreaking havoc on the businesses in the area. From tweakers to little old ladies the many walks of life that come out of that gate are super dooper scary sometimes.","source":"Google","submissionTime":"2022-05-08T00:00:00","userName":"Adrienne C."},{"reviewId":"dbba73dd-f4d8-463f-b080-ea4809210c2a","range":0,"rating":5,"reply":"Thank you for the excellent rating, Lovestrucklady56! We're happy Melanie was able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-05-08T09:53:00","review":"For the  location they are amazing! Property is safe and secure. Employees starting with Melanie the manager are awesome. A trusted location for sure. You won't be disappointed.","source":"Google","submissionTime":"2022-05-07T00:00:00","userName":"LoveStruckLady56"},{"reviewId":"9abfee20-d7c4-4be4-8cdf-f40e5a2c9508","range":0,"rating":5,"reply":"Thanks for the awesome review, Ricky! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2022-04-06T09:32:00","review":"Very friendly, great customer service.","source":"Google","submissionTime":"2022-05-05T00:00:00","userName":"Ricky"},{"reviewId":"b1362a6f-3e7a-43e6-8c9f-7f8d0c2257e9","range":0,"rating":5,"reply":"Thanks for the awesome review, Davon! It's great to hear our team was able to provide you with the customer service you deserve! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2022-04-16T14:48:00","review":"Great customer service. Highly recommend","source":"Google","submissionTime":"2022-04-16T00:00:00","userName":"Davon J."},{"reviewId":"52dd2154-89db-429a-8423-5a0657196a89","range":0,"rating":5,"reply":"Hello, John. Thank you for the review. We're so glad Ian could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-03-28T15:42:00","review":"Ian was super helpful. Would recommend doing business with him.","source":"Google","submissionTime":"2022-03-28T00:00:00","userName":"John S."},{"reviewId":"3b148034-c467-45c8-af15-ffcd421f1691","range":0,"rating":5,"reply":"Thanks for the awesome review, Cj! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2022-03-25T13:56:00","review":"Great people to work with","source":"Google","submissionTime":"2022-03-25T00:00:00","userName":"Cj M."},{"reviewId":"6739d2a7-0d3b-4cc2-b788-97d558777f70","range":0,"rating":5,"reply":"Thanks, Chris! We're pleased to hear you've had a positive experience throughout the  storage unit rental process. Stop by our office if you need anything in the future!\n","replyTime":"2020-07-10T12:23:00","review":"The manager has been beyond helpful in my current situation. Thank you for your assistance.","source":"Google","submissionTime":"2022-03-15T00:00:00","userName":"Chris M."},{"reviewId":"8f65d4e1-08e0-4f6e-b2e0-f757e569eb47","range":0,"rating":5,"reply":"Thanks for the awesome review, Judd! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2022-03-04T11:35:00","review":"Awesome team!","source":"Google","submissionTime":"2022-03-04T00:00:00","userName":"Judd S."},{"reviewId":"8521d78e-cac8-469b-a35a-9412b3a58db4","range":0,"rating":5,"reply":"Thanks for the awesome review, Victoria! We work hard to meet the expectations of our customers, and we're happy to hear Melaine hit the mark for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2022-02-24T17:53:00","review":"Melaine helped with the entire process to renting a unit.  She took her time to ensure that all of my questions were answered.  I did not feel rushed at all  throughout this process.  After a week later, she reached out to make sure I didn't have any additional questions.","source":"Google","submissionTime":"2022-02-24T00:00:00","userName":"Victoria H."},{"reviewId":"7518f845-9d98-4d85-90ce-ed16f253da71","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Amanda! We are so glad we could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-02-19T12:14:00","review":"Very helpful and easy to work with","source":"Google","submissionTime":"2022-02-19T00:00:00","userName":"Amanda"},{"reviewId":"05e75730-32cd-4e76-b670-1c8b447c05a8","range":0,"rating":5,"reply":"Hi Maria, thank you for your review. We're glad Kris and Ian were very friendly, took the time to explain the contract, and answered the questions you had. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-02-13T09:08:00","review":"Kris and Ian were very friendly. Kris took time to explain the contract and answered questions I had.","source":"Google","submissionTime":"2022-02-12T00:00:00","userName":"Maria Q."},{"reviewId":"ad6aebce-f383-431c-9c07-9502460d7e53","range":0,"rating":5,"reply":"Thank you for the excellent review, Angela! We're happy we were able to provide a smooth rental experience. We are always available at 888-storage to help!","replyTime":"2022-01-22T16:11:00","review":"Melanie was a friendly face and made the process quick.","source":"Google","submissionTime":"2022-01-21T00:00:00","userName":"Angela B."},{"reviewId":"8280fc15-2dc9-4d3f-9c30-68c5d053acf2","range":0,"rating":5,"reply":"Hi Hellraisers Tattoos &, thank you for your review. We're glad our team helped you, was also kind, and courteous. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2022-01-11T13:14:00","review":"The gentleman who helped me was great he was all about the details and the deals he helped me get the best space for me and was also kind and curtious","source":"Google","submissionTime":"2022-01-11T00:00:00","userName":"Hellraisers T."},{"reviewId":"9e4dc48d-7da0-47b1-83a4-9f96112ab4a4","range":0,"rating":5,"reply":"Thank you, David. We're thrilled you had a 5-star experience with Melanie at Extra Space Storage! Please give us a call at 888-storage if you need further assistance with your storage needs.","replyTime":"2021-12-18T16:53:00","review":"Melanie","source":"Google","submissionTime":"2021-12-17T00:00:00","userName":"David B."},{"reviewId":"7a24c317-e856-471d-92e9-f5aee6e6eb5c","range":0,"rating":5,"reply":"Thanks for the kind words, Carlos A Vazquez! We're glad Ian was professional. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.\n","replyTime":"2021-12-11T14:49:00","review":"Ian is a excellent and professional employee and I definitely recommend this place as u all storage place.","source":"Google","submissionTime":"2021-12-11T00:00:00","userName":"Carlos A."},{"reviewId":"8044fc79-275d-468c-b6f2-950b5f047a91","range":0,"rating":5,"reply":"Thanks for the kind words, Frank Delacerda! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.\r","replyTime":"2021-12-08T15:19:00","review":"Very clean property. I would recommend definitely.","source":"Google","submissionTime":"2021-12-08T00:00:00","userName":"Frank D."},{"reviewId":"dad236a3-8426-4bff-89bd-a61a33231e1e","range":0,"rating":5,"reply":"Hi Larry, thank you for leaving us a rating. Thank you for taking the time to recognize how friendly and helpful Ian has been. Thank you for storing with us.  As always, give us a call at 888-STORAGE if you need anything.","replyTime":"2021-12-07T12:41:00","review":"Ian was very helpful and friendly and fast at getting it done for me and went over everything with me thanks a lot ??","source":"Google","submissionTime":"2021-12-06T00:00:00","userName":"Larry L."},{"reviewId":"2409b26e-335c-4cdb-8087-1280cd0288a5","range":0,"rating":5,"reply":"Hi Grant, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Melanie was more than happy to help! Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-12-04T12:41:00","review":"Had a great experience. Melanie was more than happy to help!","source":"Google","submissionTime":"2021-12-04T00:00:00","userName":"Grant M."},{"reviewId":"c13b3db9-50f1-4bdd-aa66-031b43786e51","range":0,"rating":5,"reply":"Thank you for the kind words, Jacqueline. We're glad Melanie was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2021-12-01T18:13:00","review":"Super helpful and easy help. Great rates,  Melanie was very helpful!","source":"Google","submissionTime":"2021-12-01T00:00:00","userName":"Jacqueline Z."},{"reviewId":"96dffc9f-97c3-47be-b0c4-bee68115a316","range":0,"rating":5,"reply":"Thank you for recommending us, Mimi! We're committed to providing excellent customer service. We're happy we were able to provide a smooth rental experience. We're glad Melanie was very kind and patient in explaining everything to you. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-11-27T09:33:00","review":"Thank you Melanie for the awesome service. Everything was so easy and efficient. She was very kind and patience in explaining everything to me. Definitely recommend this location for all your storage needs","source":"Google","submissionTime":"2021-11-24T00:00:00","userName":"Mimi a."},{"reviewId":"8242eb96-19a2-4177-9261-7b9530c6fe71","range":0,"rating":5,"reply":"Hi Sam!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (719) 447-0452 or stop by the facility! ","replyTime":"2021-11-20T09:52:00","review":"Made moving out streamlined and easy for me","source":"Google","submissionTime":"2021-11-20T00:00:00","userName":"Sam C."},{"reviewId":"db2cfcbc-19b0-44b0-9dd6-6f72626eacb2","range":0,"rating":5,"reply":"Hi Francis, thank you so much for your kind words. We're glad Justin was helpful. We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2020-05-24T10:19:00","review":"Super easy to facilitate storage. In/Out under 30 minutes and Justin helped me save a decent bit.\nClose-Out was super easy as well. Stored here for about 18 months; very military friendly. Never had any security concerns or issues.\nConvenient location; sad to move to another location as the staff were so easy to work with and the price was perfect.\n\nFor reference I had a 10x20.","source":"Google","submissionTime":"2021-11-16T00:00:00","userName":"Francis B."},{"reviewId":"5a9f3323-50ff-4804-8906-051bbfd879b2","range":0,"rating":5,"reply":"Thank you for your feedback, Brian! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-11-16T18:23:00","review":"Good place","source":"Google","submissionTime":"2021-11-16T00:00:00","userName":"Brian P."},{"reviewId":"8fa791b5-2a3a-44ca-bfb5-ffb518bcbd81","range":0,"rating":5,"reply":"Thanks for the great review, Patt! We're glad Ryan was so nice. Please call us at (719) 447-0452 if you have any questions!","replyTime":"2021-11-16T15:42:00","review":"Ryan the DM FOR ESS was so nice","source":"Google","submissionTime":"2021-11-16T00:00:00","userName":"patt s."},{"reviewId":"5d3c233c-3fe1-4466-9c2b-4b5c6fa81243","range":0,"rating":5,"reply":"Thanks for the positive review, Ak47! We are glad you had a great experience with Ryan. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2021-11-16T16:33:00","review":"Ryan! Awesome!","source":"Google","submissionTime":"2021-11-16T00:00:00","userName":"AK47 B."},{"reviewId":"67cf6ef8-0e91-4a61-a780-ddde6fa2890d","range":0,"rating":5,"reply":"Thank you for your feedback, Elva! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-11-16T17:45:00","review":"Called as soon as I reserved a unit to sign me up .","source":"Google","submissionTime":"2021-11-16T00:00:00","userName":"Elva S."},{"reviewId":"dfb11324-d90c-4d49-b233-17d99475b655","range":0,"rating":5,"reply":"Thanks for the review, Brandon! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-11-16T18:31:00","review":"Great company and crew.. fun to work with!","source":"Google","submissionTime":"2021-11-16T00:00:00","userName":"Brandon R."},{"reviewId":"5ba8503b-ebda-4b22-9728-39c42c23547b","range":0,"rating":5,"reply":"Thank you for the kind remarks, Steffenie! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-11-15T14:18:00","review":"Had a great experience. Highly recommend.","source":"Google","submissionTime":"2021-11-14T00:00:00","userName":"Steffenie K."},{"reviewId":"be6fd1f2-b879-418d-867a-603d5ef9cb3b","range":0,"rating":5,"reply":"Thanks for the positive review, Zachary! We are glad you had a great experience with Ian. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future!","replyTime":"2021-11-16T14:15:00","review":"Ian is always the most helpful and does a good job of keeping this place running.","source":"Google","submissionTime":"2021-11-13T00:00:00","userName":"Zachary A."},{"reviewId":"e3899cda-98cd-49b4-9f1f-838431ceb0c7","range":0,"rating":5,"reply":"Jibbs, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-11-03T13:17:00","review":"Very helpful staff. Quick and easy process to get into a unit and very good prices.","source":"Google","submissionTime":"2021-11-03T00:00:00","userName":"JiBbS S."},{"reviewId":"16623bdf-0dc1-4e0a-886d-8adaac96ed87","range":0,"rating":5,"reply":"Hi Teddy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ian! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-10-29T12:26:00","review":"Thank you, Ian, for great, friendly, and knowledgeable, customer service!","source":"Google","submissionTime":"2021-10-29T00:00:00","userName":"Teddy N."},{"reviewId":"91f28540-2302-4a8a-ba32-7c781d03e795","range":0,"rating":5,"reply":"Hi Rochelle, thank you for your review. We're glad our team was very helpful, nice, and professional. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-10-28T12:28:00","review":"Everytime I come to the storage unit Ian Isaacson is very helpful nice and professional thank you for all that you do for me.\nRochelle Wilson","source":"Google","submissionTime":"2021-10-28T00:00:00","userName":"Rochelle W."},{"reviewId":"0a6f6fb2-d5db-4e03-a68a-79f95e22b085","range":0,"rating":5,"reply":"Thank you for the great review, Jessica. We're so glad you had a positive experience with us. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-10-18T15:01:00","review":"wow this is the easiest way to get a storage unit by far the polite gentleman that helped me was awesome.thank you very much jessica","source":"Google","submissionTime":"2021-10-18T00:00:00","userName":"Jessica F."},{"reviewId":"5e01215a-a2c6-49b4-8d7a-bcd21f5438af","range":0,"rating":5,"reply":"Hi Tameka, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Kristina! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-09-30T14:04:00","review":"Kristina was so professional and friendly. She made me feel like I made the right choice by leaving my belongings here. I feel that my stuff is safe. Kristina was excellent in her position and even said great things about her employer. I’m so glad that I rented from this place. ??","source":"Google","submissionTime":"2021-09-30T00:00:00","userName":"Tameka T."},{"reviewId":"42d55d6b-52cd-453e-95fa-0daca78f3735","range":0,"rating":5,"reply":"No, we are so happy to hear that Kris could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-09-24T18:46:00","review":"Kris P was absolutely phenomenal in helping me get a unit, and doing all the paperwork over the phone. She promptly returned my phone call, answered my questions, got me set up with a unit, and got the paperwork done within 10 minutes. She is an amazing employee and made the process enjoyable and smooth. 10/5 stars!","source":"Google","submissionTime":"2021-09-24T00:00:00","userName":"No N."},{"reviewId":"97d4964d-6950-4106-b756-a1829e9564d8","range":0,"rating":5,"reply":"Hi Mark, thanks so much for your review! We're glad Kris guided you through the entire process, understood your situation with your storage needs, and provided great customer service. We are thrilled to hear your experience was positive and are always here to help with your storage needs! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're committed to being your go-to stop for all your local storage needs! We really appreciate your business and are here to help if you need anything. Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-09-12T08:49:00","review":"I had the absolute best customer service experience I have ever had in a very long time with Extra Storage Space! The Arlington located in Colorado Springs is just excellent. My roomate situation blew up in my face and I needed a storage space to put my things. Kris helped me and guided me through the entire process. She understood my situation and my needs without trying to sell me on anything more than I could handle. She got a me a storage unit at her location, which was closest to the aptartment I will be moving into. She also compensated me the security lock for free!! And she got me a deal where once I come back and my things out of the storage unit, I can cancel and be reimbursed for the time it wasn't used!!! On site, the management is really friendly and I really appreciated seeing the old adage\"service with a smile\", being actualized. It may have been a simple storage unit situation, but for most of us in a pinch, it meant security and peace of mind during a tumultuous experience. Thank you Kris, and thank you Extra Storage Space!!","source":"Google","submissionTime":"2021-09-12T00:00:00","userName":"Mark S."},{"reviewId":"aa906e0c-32ff-4fc1-9b32-343011d14e60","range":0,"rating":5,"reply":"Thanks for the kind words, A! We're glad Kristina was helpful with your storage needs and explained everything in detail. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.\n","replyTime":"2021-09-12T09:20:00","review":"Kristina is awesome she help me out with getting me the storage I needed. She also explained everything in detail. So if you are looking for a storage place come here its worth it even if its 20mins from where im at. Thank you so much will recommend for sure","source":"Google","submissionTime":"2021-09-11T00:00:00","userName":"A C."},{"reviewId":"4ae0b40c-7ac2-499d-9d43-037dab80abb2","range":0,"rating":5,"reply":"Hi Indy, thank you for your recommendation. We're glad Kris was very helpful and showed great customer service in helping you with the storage space you needed. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2021-09-10T12:26:00","review":"Kris was very helpful and showed great customer service to helping me with the storage space I needed I recommend this storage facility thank you!!","source":"Google","submissionTime":"2021-09-10T00:00:00","userName":"Indy J."},{"reviewId":"bb51eb63-2b97-42c4-8e7b-7833c513f8af","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Kris was so helpful and kind. Gave us the info we needed tight away!","source":"Google","submissionTime":"2021-08-26T00:00:00","userName":"Jasmine T."},{"reviewId":"799392d2-a6df-4451-89f7-6b1386dbb2ab","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Kristina was the sweetest person & really helped us figure out what we needed for our stuff. No bs kind of person & no run around! Hope she is there for awhile!","source":"Google","submissionTime":"2021-08-26T00:00:00","userName":"Sierra T."},{"reviewId":"4794def4-26d9-49fe-af7f-0c991ff0977e","range":0,"rating":5,"reply":"Thank you for the review, Mario! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-08-17T12:15:00","review":"Very helpful, and super friendly!!","source":"Google","submissionTime":"2021-08-17T00:00:00","userName":"Mario V."},{"reviewId":"cf55eaf8-519d-4dd3-9ab7-adaab3d86d4f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Ian was very professional and knowledgeable. He helped me find the perfect space for my belongings.","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"Jason N."},{"reviewId":"072d810f-9385-4a1a-a831-6d95c450e644","range":0,"rating":5,"reply":"Hi Amy, we are so happy to hear about the positive experience you had with Ian! Thank you for the 5-star review! Give us a call at 888-STORAGE if you ever need anything, please. ","replyTime":"2021-09-08T15:18:00","review":"I went in to inquire on pricing and Ian was extremely helpful! I am impressed with his professional attitude and knowledge. I look forward to working with the company and with the staff!","source":"Google","submissionTime":"2021-08-13T00:00:00","userName":"Amy I."},{"reviewId":"2f8d16bb-c5ac-412c-846d-5b8c5d7b3a04","range":0,"rating":5,"reply":"Hi Cory, thank you for the 5-star review! Customer service and keeping our facilities secure are our top priorities! Reach out if you ever need anything, please. ","replyTime":"2021-09-08T15:17:00","review":"Great location and secure,  never worried about our belongs knowing area is monitored, staff is excellent and Managment is outstanding.","source":"Google","submissionTime":"2021-08-13T00:00:00","userName":"Cory G."},{"reviewId":"c95e8d2a-aceb-4741-8100-7a61a68c6575","range":0,"rating":5,"reply":"Hi Nick, thank you for the 5-star review and for the recommendation. Give us a call at 888-STORAGE or stop by the office if you ever need anything, please. ","replyTime":"2021-09-08T15:14:00","review":"Ian was beyond helpful. Gave me true confidence in my decision! Great customer service! Highly recommended!","source":"Google","submissionTime":"2021-08-13T00:00:00","userName":"Nick J."},{"reviewId":"2645f7c1-9be5-4405-ba9a-4dd33b9896f3","range":0,"rating":5,"reply":"Hi Candice, thank you for the 5-star review! We are so happy to hear that Ian was great to work with and assisted you. Reach out if you need anything, please. ","replyTime":"2021-09-08T14:41:00","review":"Ian was great to work with! Very knowledgeable and was able to answer all of my questions. Thank you for all of your help!","source":"Google","submissionTime":"2021-08-13T00:00:00","userName":"candice m."},{"reviewId":"c43f7bc1-a7d2-40e0-8b7d-9c667d09340f","range":0,"rating":5,"reply":"Hello, Nick. Thank you for the review. We're so glad Kris could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-08-31T16:15:00","review":"Kris was very helpful and friendly and I was in and out no waiting or any lines.","source":"Google","submissionTime":"2021-08-03T00:00:00","userName":"Nick L."},{"reviewId":"cd846067-b610-4be9-86f8-6a13da8b781c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Everything was easy to set up. The staff was very friendly, professional and was able to answer any questions I had.","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"Elissa O."},{"reviewId":"d2796b87-d747-4887-9930-20a8af4952a0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Awesome service they got me a unit in no time","source":"Google","submissionTime":"2021-07-17T00:00:00","userName":"Jacob J."},{"reviewId":"d99e19a9-79f9-427c-9d3b-38a9fb218756","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Kristina Pfannenstiel was very professional and helpful. Thank you","source":"Google","submissionTime":"2021-07-10T00:00:00","userName":"Angel F."},{"reviewId":"75b45a49-8a29-4fb9-8cf4-e4da88c93504","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Kristina is awesome and provides brilliant customer service!","source":"Google","submissionTime":"2021-07-08T00:00:00","userName":"Imaily C."},{"reviewId":"5a4f45ca-e54a-4d9a-bebe-d22f3f77a01d","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Awefully green, but not awefully mean. Good prices, professional singular staff member whom I worked with, and storage units that I’m confident won’t fall over even in the strongest of winds. This place is an epic gamer win","source":"Google","submissionTime":"2021-07-08T00:00:00","userName":"Quin D."},{"reviewId":"2b8390c4-042f-46f2-8e1f-3a42457dba7d","range":0,"rating":5,"reply":"Thanks for the review, Jessica. We are thrilled you had a wonderful experience with Kris! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n","replyTime":"2021-06-25T17:59:00","review":"Kris at the extra space storage off of south circle was very wonderful and helpful about the whole starting of the renting process","source":"Google","submissionTime":"2021-07-04T00:00:00","userName":"Jessica H."},{"reviewId":"c5d2f29c-3a14-410a-9ad0-15086141493f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Having an appointment that they were on time for helped make getting the unit fast and easy. The property and the unit are well maintained. I've been a storage manager before, they are doing a fine job","source":"Google","submissionTime":"2021-06-26T00:00:00","userName":"Jason W."},{"reviewId":"ab603e48-3dae-4bac-a3b5-d0488e3ee91c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Friendly and awesome","source":"Google","submissionTime":"2021-06-25T00:00:00","userName":"kevin h."},{"reviewId":"742d9832-c3dc-430e-988a-6515d459eb05","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Excellent management. Very professional. The storage unit is clean and air tight.","source":"Google","submissionTime":"2021-06-25T00:00:00","userName":"ALEISA R."},{"reviewId":"582b0f14-33eb-4501-b82c-ee9d75ea5639","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Alway a pleasure working with these ladies. Very helpful and friendly.","source":"Google","submissionTime":"2021-06-24T00:00:00","userName":"Carin H."},{"reviewId":"c6e2708f-c6c0-49e0-b6c5-dd2de4e7bca6","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Thanks Kris for all of the helpful information! I will definitely be using you guys in the near future. Thanks for taking the time to break everything down for me!","source":"Google","submissionTime":"2021-06-22T00:00:00","userName":"Dallerie O."},{"reviewId":"66ea48cd-f450-4425-b74e-c66dc8f6b695","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Extra Space Storage exceeds expectation as they take care of the customer when providing services needed. They are very professional and understanding as they go above and beyond to meet your needs. Extra Space Storage is by far the best facility to use for short or long term. If I could I would rate them as a 10.","source":"Google","submissionTime":"2021-06-08T00:00:00","userName":"Greg S."},{"reviewId":"c6d87ade-98b4-48d1-9181-06988e275f4f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Kris is amazing very nice very helpful! She answered all my questions and was very professional!","source":"Google","submissionTime":"2021-06-02T00:00:00","userName":"Janae"},{"reviewId":"7bb46440-315d-4762-86d0-f301eefd85c4","range":0,"rating":5,"reply":"Thank you for the kind words, Kustom. We're glad Kristina was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2021-06-05T14:08:00","review":"I rented a spot on the website last week which was easy and then Kristina the manager and another lady working with her showed me where my unit was and were really helpful answering all my questions.","source":"Google","submissionTime":"2021-05-31T00:00:00","userName":"Kustom N."},{"reviewId":"1e3bcc7e-e6e7-4da7-8b96-c7e3db9df116","range":0,"rating":5,"reply":"Thank you for the kind words, Bri. We're glad Kris was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2021-06-05T12:16:00","review":"Kris is very helpful & a phenomenal person ??","source":"Google","submissionTime":"2021-05-31T00:00:00","userName":"Bri W."},{"reviewId":"6ff809eb-cd30-45d6-ba42-f3b0ae3803f1","range":0,"rating":5,"reply":"Thanks for the awesome review, Florisel! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2021-05-31T15:29:00","review":"Just moved my stuff into storage two days ago and the experience has been great so far. I called trying to find a storage last minute and kris was able to help me super quickly and I was to set up everything over the phone and move in my stuff within an hour.","source":"Google","submissionTime":"2021-05-26T00:00:00","userName":"Florisel m."},{"reviewId":"6d570c0a-b4f9-4a54-a9ce-c4dab7be35d6","range":0,"rating":5,"reply":"Hi, Asd. We appreciate your positive review. It's wonderful to hear that Kristina could provide a fast rental experience! Feel free to reach out at any time at 888-storage.","replyTime":"2021-05-30T10:48:00","review":"Kristina was very helpful quick and easy and made sure we got any promotions that were available","source":"Google","submissionTime":"2021-05-24T00:00:00","userName":"asd A."},{"reviewId":"5abcb95d-5d23-463a-845a-b421eac30fc0","range":0,"rating":5,"reply":"Thank you for the excellent rating, Damien! We're happy we were able to provide a smooth rental experience. We're glad our team was nice. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-05-26T18:47:00","review":"Good easy nice people very reasonable","source":"Google","submissionTime":"2021-05-21T00:00:00","userName":"damien u."},{"reviewId":"9c0c60c2-6771-4149-85ea-7d7d00b28909","range":0,"rating":5,"reply":"Hi Holly, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Kris reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-05-15T12:16:00","review":"Kris is so friendly everytime I come in. The facility is always clean.","source":"Google","submissionTime":"2021-05-13T00:00:00","userName":"Holly B."},{"reviewId":"be7f643d-49f7-4837-9308-94cdfd946900","range":0,"rating":5,"reply":"Thank you for the kind words, Taylor. We're glad Kristina was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2021-05-15T12:20:00","review":"Kristina was absolutely amazing and helped me rent my storage space with ease! I will recommend everyone come visit her!","source":"Google","submissionTime":"2021-05-13T00:00:00","userName":"taylor h."},{"reviewId":"31ba772b-4a03-4e8c-bd02-08668e1c442c","range":0,"rating":5,"reply":"Hi Rich, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Kristina! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-05-15T08:12:00","review":"The staff at the Extra Space Storage, and specially Kristina, are not only very professional but also courteous in any applicable manner.  They have patiently accepted constant changes in my schedule while considering, at the same time, our choice of the rental unit.  It was remarkable easy to finalize the paperwork and and a Docusign process.  I’m glad we made the call.","source":"Google","submissionTime":"2021-05-13T00:00:00","userName":"Rich B."},{"reviewId":"568a012b-c0ed-401e-aa53-836b135d09af","range":0,"rating":5,"reply":"Thank you for the excellent rating, Heather! Don't hesitate to reach out if you need anything!","replyTime":"2021-05-05T02:49:00","review":"Maggie was great! Super helpful and great personality to put at ease!","source":"Google","submissionTime":"2021-05-05T00:00:00","userName":"Heather C."},{"reviewId":"0a42371c-66c1-41dd-8674-2329f46b0eee","range":0,"rating":5,"reply":"Thanks, Joe! We're so happy you had a positive experience with Kristina! We appreciate your kind words to our staff! Feel free to reach out at any time at 888-storage.\n\n ","replyTime":"2021-05-04T13:47:00","review":"Kristina the manager was polite and helpful. Very professional!","source":"Google","submissionTime":"2021-05-04T00:00:00","userName":"Joe M."},{"reviewId":"ed970b07-fbea-44de-a4d5-7fb3ac8ca09f","range":0,"rating":5,"reply":"Thanks for the kind words, Special! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.\n","replyTime":"2021-05-06T14:53:00","review":"This Extra Space Storage is wide open lots of room up n down the isles. The prices are awesome n so are the managers here. They are very nice n friendly  n very helpful. They look out fir their customer's.\n\nIf anyone is looking for a nice well kept n clean storage facility.  I recommend  that you check out this Extrs Space Storage facility 1st. Check them out on their website n reserve a spot today for all your Extra stuff thst you want to store.\nStore it here at Extra Space Storage right here on Arlington n Circle right behind MG Customs.\n\nYou won't be disappointed!\n\nThanks n come take a look at the spaces they have here available.","source":"Google","submissionTime":"2021-05-04T00:00:00","userName":"Special K."},{"reviewId":"8abb0925-731b-42db-b1e3-18403ceb12ac","range":0,"rating":5,"reply":"Thanks, Brad! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Kris was able to provide that for you! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-05-06T08:33:00","review":"Kris was amazing at helping me choose the right unit to store some of my things. She asked me all the right questions in order to better help me find the right size and location for the storage unit. I was pleasantly surprised with the sizes of storage units they have and Kris was kind enough to show me multiple units during my visit. On move in day everything was ready to go and I'm VERY happy with my choice. Thanks you, Kris!","source":"Google","submissionTime":"2021-05-02T00:00:00","userName":"Brad H."},{"reviewId":"678350d1-688f-4a01-a835-09ab6c0b2fb7","range":0,"rating":5,"reply":"Thanks for the kind words, Jake! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.\r","replyTime":"2021-04-28T09:05:00","review":"The customer service provided was excellent, I would highly recommend Extra Space Storage to my family or friends. Thank you,  Kris.","source":"Google","submissionTime":"2021-04-25T00:00:00","userName":"Jake A."},{"reviewId":"641f283b-322f-42bf-b365-9afcabc9b9fe","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, K! We're glad Kris was great. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-04-16T14:50:00","review":"Kris was great and got me the storage unit that I needed and at a reasonable price.","source":"Google","submissionTime":"2021-04-22T00:00:00","userName":"K M."},{"reviewId":"24d7645d-d7f2-4aed-8f96-49c3334277e5","range":0,"rating":5,"reply":"Hi Rachel, thanks so much for your review! We are thrilled to hear your experience with Kris was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2021-04-24T13:10:00","review":"We received the best deal and even better customer service today when Kris got us all set up. Thank you for such qualified management, we will continue to use extra space storage whenever we need our things safely stored.","source":"Google","submissionTime":"2021-04-22T00:00:00","userName":"Rachel S."},{"reviewId":"07d5ff87-cddc-4759-ab94-cca2214332e8","range":0,"rating":5,"reply":"Hi Tiffani, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Kris! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-04-24T13:17:00","review":"Kris was Phenomenal! Very helpful, friendly and professional. She was informative and understood my situation and provided all details, answered all my questions and was very prompt.  If you need a storage unit call Kris. You will NOT be disappointed!","source":"Google","submissionTime":"2021-04-22T00:00:00","userName":"Tiffani P."},{"reviewId":"f3a0beac-5fec-4c63-8428-298863f94937","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Gina! We're so happy to hear Kristina was able to make your rental process seamless! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2021-04-24T10:59:00","review":"The store manager, Kristina, over at this Extra Space Storage location was extremely friendly, helpful, and easy to to communicate with. I had no issues transferring my storage unit from another location to this one. The unit upgraded the doors/locks during my tenure here, which happened seamlessly. I had no issues and felt very comfortable storing items here.","source":"Google","submissionTime":"2021-04-21T00:00:00","userName":"Gina D."},{"reviewId":"f33a4808-59eb-43e8-b1d0-e5262a970f31","range":0,"rating":5,"reply":"Thank you for the review, Tanya! We are so glad you had a positive experience with Extra Space. Call us at 888-storage if there is anything else we can do to assist you!? ","replyTime":"2021-04-24T08:16:00","review":"Amazing! Great attitude and friendly. Very helpful","source":"Google","submissionTime":"2021-04-21T00:00:00","userName":"Tanya D."},{"reviewId":"22638302-ca1a-4417-8fd9-1e6d729a2f91","range":0,"rating":5,"reply":"Thank you for the kind words, Datgirl! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-04-22T13:57:00","review":"I had questions and some other account details I needed updating. My questions were answered and my details updated, with the utmost customer service.","source":"Google","submissionTime":"2021-04-18T00:00:00","userName":"Datgirl T."},{"reviewId":"80542472-4eec-44f7-a204-1d1e6d935ebb","range":0,"rating":5,"reply":"Hi Vivian, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage!","replyTime":"2021-04-20T16:20:00","review":"Great experience renting at this location, plus it is clean and the staff is knowledgeable and friendly.","source":"Google","submissionTime":"2021-04-16T00:00:00","userName":"VIVIAN E."},{"reviewId":"a6a088a9-cc09-4699-bd12-430dc6c6e0c6","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Kris P. gave amazing customer service and didn't hesitate to help me plan my move in date and bill scheduling!!","source":"Google","submissionTime":"2021-04-09T00:00:00","userName":"K S."},{"reviewId":"144435bf-52bc-43ea-a705-233850f164f3","range":0,"rating":5,"reply":"Thank you for the great review, Desiree. We're so glad you had a positive experience with us. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-04-14T16:26:00","review":"She did a good job on what she had too offer","source":"Google","submissionTime":"2021-04-08T00:00:00","userName":"Desiree T."},{"reviewId":"7ead9561-ef27-4df2-8686-3b14275a2d3e","range":0,"rating":5,"reply":"Carlton, we are so happy to hear that Kristina could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-04-02T14:19:00","review":"Kristina was very informative and professional during the rental of my space. She made sure to cover exactly what I needed before moving forward to the next steps. Super smooth experience, thank you so much.","source":"Google","submissionTime":"2021-03-27T00:00:00","userName":"Carlton M."},{"reviewId":"b8e271c1-6858-447d-8a0f-a0cfa48f922a","range":0,"rating":5,"reply":"Hi Monique, thank you for your review. We're glad our team was very kind, respectful, and nice when talking to you. We are so glad you are satisfied with your rental rate! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage! Stop by the office if you need anything. \n","replyTime":"2021-04-01T14:43:00","review":"They are very kind,respectful, and nice when talking to me. They also are very informative and take the time to explain all questions and concerns. As far as pricing I am very pleased. They gave me a fair monthly price and my 1st month was completely free! They didn't just advertise it and not follow through like some places do. They are clean and I'd reccomend to anyone!","source":"Google","submissionTime":"2021-03-26T00:00:00","userName":"Monique G."},{"reviewId":"d3ba84f2-af0e-497a-86ac-d3bc609e5d31","range":0,"rating":5,"reply":"Thank you for the excellent rating, Tom. We are glad Kristina was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2021-03-27T14:35:00","review":"Store manager Kristina got me in and out in less than 20min, very informational and nice","source":"Google","submissionTime":"2021-03-26T00:00:00","userName":"Tom R."},{"reviewId":"5ccb6429-41dd-495e-bc0c-25a204008d3e","range":0,"rating":5,"reply":"Thank you for the excellent rating, Brian! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!","replyTime":"2021-03-26T12:16:00","review":"Very helpful - easy process to process rental agreement - without being there in person!","source":"Google","submissionTime":"2021-03-25T00:00:00","userName":"Brian S."},{"reviewId":"8af46f75-e1c7-4528-9d69-97d58f386378","range":0,"rating":5,"reply":"Hi Tiffany, thank you for your review. We're glad Kris was very in-depth with all the details of your storage. Thanks for recommending Extra Space Storage! Stop by the office if you need anything. ","replyTime":"2021-03-30T07:41:00","review":"Kris was great very in depth with ALL the details of my storage. I would highly recomend them to anyone. Thanks ladies","source":"Google","submissionTime":"2021-03-23T00:00:00","userName":"tiffany h."},{"reviewId":"bb7b7791-c07b-46d0-918b-ad080a248a9b","range":0,"rating":5,"reply":"Thanks for the positive review, Kelly! We are glad you had a great experience with Kris. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2021-03-28T13:50:00","review":"Kris was amazing! Thank you for the information!","source":"Google","submissionTime":"2021-03-22T00:00:00","userName":"kelly l."},{"reviewId":"2d6b7bb8-1ee1-434b-a268-a3add5a8db89","range":0,"rating":5,"reply":"Hello, Jesus. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything with your storage unit! ","replyTime":"2021-01-08T07:34:00","review":"Kristina helped me get me the best deal in town!","source":"Google","submissionTime":"2021-03-19T00:00:00","userName":"Jesus C."},{"reviewId":"521d0063-b2f9-4214-94cf-7795ed4bddb1","range":0,"rating":5,"reply":"Hi Danielle. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kristina. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-03-20T11:16:00","review":"Kristina was extremely patient, and understanding. She worked with me to make sure that everything was good and didnt make me feel like i was a nobody. As long as she works here i will remain a customer. She brightens up peoples days with her amazing smile and beautiful personality!!!","source":"Google","submissionTime":"2021-03-19T00:00:00","userName":"Danielle M."},{"reviewId":"50009e7e-6732-41de-91a1-d767f10aec10","range":0,"rating":5,"reply":"Hi Faith, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that you had such a positive experience wit Kristina. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-03-25T14:02:00","review":"Kristina, Is amazing welcoming and very professional. Thank you Kristina for helping me with your sweet attitude! Go Kristina!!!??????????????","source":"Google","submissionTime":"2021-03-19T00:00:00","userName":"Faith C."},{"reviewId":"eb2abf8d-86d9-49e0-9cf9-9909952826ca","range":0,"rating":5,"reply":"We think Kris is great too! Thanks for the positive review, Melissa. We really appreciate you taking the time to share your experience with us. Don’t hesitate to reach out at 888-STORAGE if you need anything. ","replyTime":"2021-03-25T13:57:00","review":"Kris was amazing!! Great experience!! Thank you!","source":"Google","submissionTime":"2021-03-19T00:00:00","userName":"Melissa H."},{"reviewId":"db0e7370-9183-4685-92e4-1af51ad3b315","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Syn Sun! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2021-03-09T14:15:00","review":"Easy to rent on line no Hassel sign up and easy move in.","source":"Google","submissionTime":"2021-03-03T00:00:00","userName":"Syn S."},{"reviewId":"4fad80ff-a7a4-41cf-95a3-1bfdc84ae1a5","range":0,"rating":5,"reply":"Alex, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-03-08T15:14:00","review":"It was a good and smooth process.","source":"Google","submissionTime":"2021-03-02T00:00:00","userName":"Alex B."},{"reviewId":"f56fce8f-7a21-49cf-a7d2-840424203cbd","range":0,"rating":5,"reply":"Thanks for the positive review, Jessica! We are glad you had a great experience with Kris. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2021-03-08T16:17:00","review":"Kris is amazing I love her.... she has great Customer service","source":"Google","submissionTime":"2021-03-02T00:00:00","userName":"Jessica R."},{"reviewId":"3cc2e5c7-9411-478b-a440-0faf8554dba6","range":0,"rating":5,"reply":"Cathey, we are so happy to hear that Mr. Jeston could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2021-03-01T12:22:00","review":"This Extra Space Storage facility is wonderful. I've had my unit for 2 or 3 years and they have been very reasonable in the pricing. If you have a problem, they are always helpful and nice. Mr. Jeston is a super efficient manager and goes the extra mile. Thank you.","source":"Google","submissionTime":"2021-02-28T00:00:00","userName":"Cathey D."},{"reviewId":"666a4c69-3af4-4e2d-bcbe-7ac40540b3ce","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Maria! We're so happy to hear Kristina was able to make your rental process easy! Give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2021-03-08T09:23:00","review":"Super friendly environment and staff! They will work with you on all your needs. Kristina especially she helped through the whole process and made everything simple and easy!","source":"Google","submissionTime":"2021-02-27T00:00:00","userName":"Maria S."},{"reviewId":"844ba9fb-7150-4c33-9a6b-f0ee5d22e9a1","range":0,"rating":5,"reply":"Hi Daena, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience with Kristina. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-03-05T15:19:00","review":"Kristina was very friendly and patient with us as this was new to us regarding renting a storage unit and she made the process easy while she’s very professional. Thank you Kristina","source":"Google","submissionTime":"2021-02-26T00:00:00","userName":"Daena L."},{"reviewId":"cb8cca1b-0a4c-46d2-a1db-59e848c1bf56","range":0,"rating":5,"reply":"Thanks for the review, Georgia! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-03-04T15:51:00","review":"Great service fast and very friendly!!!","source":"Google","submissionTime":"2021-02-26T00:00:00","userName":"Georgia H."},{"reviewId":"9890830a-a0c6-4d7f-b0c6-741a62c96dbb","range":0,"rating":5,"reply":"Thanks for the positive review, Terry! We are glad you had a great experience with Kristina. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2021-03-04T09:24:00","review":"Great customer service, spot on. Appreciate all the help would highly recommend. Thank you Kristina Phannenstiel.","source":"Google","submissionTime":"2021-02-25T00:00:00","userName":"Terry L."},{"reviewId":"aa74202e-0566-489d-929e-302580c2e4fa","range":0,"rating":5,"reply":"Hi Kyle, thank you for your review. We're glad Kristina was very helpful and made the process very easy to rent a storage unit. Stop by the office if you need anything. ","replyTime":"2021-02-24T15:24:00","review":"Kristina  Pfannenstiel was very helpful and made the process very easy to rent a storage unit.","source":"Google","submissionTime":"2021-02-24T00:00:00","userName":"Kyle O."},{"reviewId":"3247b5f5-f711-47f3-a5f4-8738cff51150","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Cara! We are so glad Kristina could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-02-25T15:54:00","review":"Kristina was very helpful and met all my needs for my storage! Thanks!","source":"Google","submissionTime":"2021-02-22T00:00:00","userName":"Cara C."},{"reviewId":"d6ec92d8-2adf-41ea-81b1-c6100b8499dc","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, John! We are so glad Devan and Kristina could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-02-26T13:10:00","review":"Devan and Kristina very friendly and amazing to talk with answered all my needs","source":"Google","submissionTime":"2021-02-22T00:00:00","userName":"John B."},{"reviewId":"64e772b6-f9ba-4045-b27c-e1cca18bf138","range":0,"rating":5,"reply":"Thank you for the review, Aaron! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit.","replyTime":"2021-02-11T07:13:00","review":"Quick and easy process to get storage!  Thanks for the help!","source":"Google","submissionTime":"2021-02-10T00:00:00","userName":"Aaron B."},{"reviewId":"7edb419a-7fd3-4a82-8394-6f84b799aaee","range":0,"rating":5,"reply":"Hi Tasha, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Thank you for choosing Extra Space Storage.","replyTime":"2021-02-10T08:21:00","review":"Kristina was a great customer service representative with expert knowledge of her job. It was nice working with someone polite and caring of my needs. Kudos to her","source":"Google","submissionTime":"2021-02-09T00:00:00","userName":"Tasha P."},{"reviewId":"45fb367e-de95-4a11-a0d2-ce175b4b557b","range":0,"rating":5,"reply":"Thank you for your feedback, Zaida! Providing renters with clean and secure storage units is our top priority. We're glad we were able to meet your self-storage needs. ","replyTime":"2021-02-10T07:54:00","review":"Very clean and well kept.....good security I feel safe coming and going to this place","source":"Google","submissionTime":"2021-02-09T00:00:00","userName":"Zaida D."},{"reviewId":"c144a060-1b89-4710-abfd-6bf7fc5631fe","range":0,"rating":5,"reply":"Thank you for the review, Bobby! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit. ","replyTime":"2021-02-08T11:57:00","review":"Thank you for your commitment providing a refreshing customer experience.","source":"Google","submissionTime":"2021-02-06T00:00:00","userName":"Bobby G."},{"reviewId":"94437642-1b90-41dc-81ad-08716a1494e0","range":0,"rating":5,"reply":"Thank you for the kind words, Unruly. We're glad Kris was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance with your storage unit.\n","replyTime":"2021-02-05T06:56:00","review":"Kris was super helpful! She was so attentive & sweet , i appreciate the good customer service! I would definitely recommend extra space","source":"Google","submissionTime":"2021-02-04T00:00:00","userName":"unruly c."},{"reviewId":"9db73cc7-0fa0-4fab-981b-171673581947","range":0,"rating":5,"reply":"Hi Joseph, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience with Kris and Julie. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-02-03T12:45:00","review":"Kris and Julie were very professional and courteous.","source":"Google","submissionTime":"2021-02-03T00:00:00","userName":"Joseph C."},{"reviewId":"b6e387af-abe6-48df-ba7e-a4c86cff6a33","range":0,"rating":5,"reply":"Hi Donald, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your self-storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2021-02-01T07:12:00","review":"Awesome and fast","source":"Google","submissionTime":"2021-01-30T00:00:00","userName":"Donald Y."},{"reviewId":"3294a332-14e0-4ace-b549-0c3b35dfdf35","range":0,"rating":5,"reply":"Thank you for the kind words, Joshua. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance with your storage unit. ","replyTime":"2021-02-01T07:57:00","review":"Kristina was very helpful, she set us up with everything we needed! Definitely would choose working with extra space again","source":"Google","submissionTime":"2021-01-29T00:00:00","userName":"Joshua S."},{"reviewId":"c0c12e2a-8447-4d05-9f78-03202204fbe0","range":0,"rating":5,"reply":"Ellesia, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if you have any questions about your storage unit. \n","replyTime":"2021-01-18T13:21:00","review":"Great customer service. Everything was very quick and easy going.","source":"Google","submissionTime":"2021-01-16T00:00:00","userName":"Ellesia W."},{"reviewId":"4eda2260-e726-4654-8ee6-314702f6c388","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Tanner! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (719) 447-0452 if you need any future assistance with your storage unit.  ","replyTime":"2021-01-18T09:15:00","review":"Kristina Pfannenstiel was great. She helped me with all the questions and help getting my unit. Thanks!","source":"Google","submissionTime":"2021-01-16T00:00:00","userName":"Tanner L."},{"reviewId":"abeaf253-8bee-4404-890a-5e919efc52c7","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Doug. We're glad our team in Colorado Springs was able to help! We are here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2019-10-17T11:34:00","review":"Kristina Pfannenstiel help us with everything we needed.","source":"Google","submissionTime":"2021-01-16T00:00:00","userName":"Doug L."},{"reviewId":"c5b4f8bc-f724-4488-a0d9-47501929c0d9","range":0,"rating":5,"reply":"Hi Sabin, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us!\n","replyTime":"2021-01-12T11:22:00","review":"Kristina was very friendly and helpful, the facilities are well cared for and secure. I hope to do more business here in the future, highly recommended!","source":"Google","submissionTime":"2021-01-12T00:00:00","userName":"Sabin H."},{"reviewId":"bc8d46d2-0aa2-482f-9186-c75fc556ee4e","range":0,"rating":5,"reply":"Thanks, Andre! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Please let us know if you ever need any future assistance!\n\n","replyTime":"2021-01-11T07:58:00","review":"Been with ExtraSpace Storage for about 2 years over all their Number one priority is to keep your property safe and secured 24/7. Their outdoor Storage area for vehicles, boats, and trailers are reasonable and they always have space everytime I come. They are always upgrading and improving the security of the facility.  Lastly, the employees are Super helpful and friendly.","source":"Google","submissionTime":"2021-01-09T00:00:00","userName":"andre c."},{"reviewId":"6be94629-99a8-4e5e-b810-15c41a4adcbe","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Cindy! We're so happy to hear our staff was able to make your rental process hassle free! Give us a call at (719) 447-0452 if you need any future assistance with your storage unit. ","replyTime":"2021-01-11T06:55:00","review":"I recently rented an outdoor storage space for a camper at Extra Space on Arlington Drive and everything went superbly well.  Justin and Kristina were both extremely pleasant and easy to work with.  The process was great - no surprises; all was as expected.  An all-around two-thumbs-up experience.","source":"Google","submissionTime":"2021-01-09T00:00:00","userName":"Cindy B."},{"reviewId":"d35dab13-86d0-4cce-91ed-df5a09921cc0","range":0,"rating":4,"reply":"Hi Sarah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your self-storage needs. Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2020-12-28T08:49:00","review":"The place is awesome and the customer service are awesome as well. The only thing I did not appreciate is they did not include the insurance cost in the online quote. I was under the impression that it was cheaper than other storage facilities, but they tacked on $11 for insurance, hence, the price is similar to other facilities.","source":"Google","submissionTime":"2020-12-26T00:00:00","userName":"Sarah M."},{"reviewId":"9dd8999b-ae9b-48dd-8f75-50b0ee2e607f","range":0,"rating":5,"reply":"Thank you for the excellent rating, Morgan. We are glad Kristina was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if you have any questions about your storage unit!","replyTime":"2020-12-21T12:13:00","review":"Quick service and provided all discounts available. Thanks Kristina!","source":"Google","submissionTime":"2020-12-19T00:00:00","userName":"Morgan C."},{"reviewId":"dee54bb1-18a2-49a2-8a6f-e8661e1848e0","range":0,"rating":5,"reply":"Larz, we are so happy to hear that we could accommodate you and provide a smooth storage unit rental experience. Thank you so much for choosing Extra Space Storage! Stop by the office if you need anything!\n","replyTime":"2020-12-16T12:52:00","review":"Great storage facility, Super friendly staff they are also very understanding and open and willing to work with you when times get hard. I have been a customer with them for a while and will continue my business with them until I no longer need a storage unit. Thank you for all of your hard work!","source":"Google","submissionTime":"2020-12-16T00:00:00","userName":"Larz L."},{"reviewId":"638875e1-e35e-4787-81fa-46b54709c1b7","range":0,"rating":5,"reply":"Thank you for the review, Lauren! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any additional self storage needs.","replyTime":"2020-12-16T14:34:00","review":"They were running a promo for affordable indore storage units and I'm lucky to snag one. Completely secure facility, area felt safe, they offered a free lock because I booked online. They encouraged social distancing with a completely online booking service and there's no reason to visit the office if you don't have to. That being said, customer service was on point. They called me after my booking to make sure everything was good to go, and helped me find my storage unit over the phone when I needed it. I recommend renting here!","source":"Google","submissionTime":"2020-12-16T00:00:00","userName":"Lauren S."},{"reviewId":"ce2b4717-6314-4b3e-83ee-4b473a4e0baf","range":0,"rating":5,"reply":"Thank you Tylor! We pride ourselves on keeping our self-storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Stop by the office if you need anything!\n","replyTime":"2020-12-16T14:52:00","review":"Great people. Very helpful and kind no issues with them. Also very clean witch I like a lot and there always there to help, Appreciate the workers there","source":"Google","submissionTime":"2020-12-16T00:00:00","userName":"Tylor B."},{"reviewId":"47a9c9f8-f339-443b-ba7c-e5b6a8d568a7","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high quality, yet affordable storage units for our customers. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words, Cody.","replyTime":"2020-12-10T07:36:00","review":"Great experience very helpful and the price is right","source":"Google","submissionTime":"2020-12-09T00:00:00","userName":"Cody V."},{"reviewId":"8a30e291-20a1-4b5d-bdb9-d4c61db0f677","range":0,"rating":5,"reply":"Thank you for the review, Glenda! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the self storage facility if you need anything!","replyTime":"2020-12-08T14:49:00","review":"Thanks Kristina for all the information!! You’re the best!!","source":"Google","submissionTime":"2020-12-08T00:00:00","userName":"Glenda O."},{"reviewId":"eb7adea1-b950-4d1b-8939-5d3e2d382997","range":0,"rating":5,"reply":"Thanks, Susan! We think our team is great too! Please stop by our office if you need anything with your storage unit! ","replyTime":"2020-12-09T07:05:00","review":"Friendly helpful staff","source":"Google","submissionTime":"2020-12-08T00:00:00","userName":"Susan M."},{"reviewId":"6dd711f7-1278-4eb8-95ea-ef93aa0fcbca","range":0,"rating":5,"reply":"Hi Tiffany, we appreciate you taking the time to share your experience with us! We agree, Kristina is such an asset to our team! Thank you for choosing Extra Space Storage for your self storage needs. We look forward to serving you again in the future!","replyTime":"2020-12-07T08:43:00","review":"Kristina Pfannenstiel was amazing and understanding of my situation. Communication was fast and easy always attentive to my questions. She gave me a great deal that I could not pass up. If you need help please get with her because she will ensure you leave feeling good about the decision you made.","source":"Google","submissionTime":"2020-12-05T00:00:00","userName":"Tiffany Z."},{"reviewId":"9dbe8b80-f26f-4b6d-b91c-0cdcbc4eacc1","range":0,"rating":5,"reply":"Hi Christopher, we appreciate you taking the time to share your experience with us! We agree, Justin is such an asset to our team! Thank you for choosing Extra Space Storage for your storage unit needs. We look forward to serving you again in the future!","replyTime":"2020-12-07T08:54:00","review":"Justin is a great and amazing guy who really helped me out today and got me a really good deal on a storage unit today if anyone needs any help with a storage unit call Justin at Extra Space.","source":"Google","submissionTime":"2020-12-04T00:00:00","userName":"Christopher M."},{"reviewId":"41efbc80-3233-43ec-b7a5-62cc12eb7b74","range":0,"rating":5,"reply":"Thank you for the kind words, Justin. We're glad Kristina was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance with your storage unit.\n","replyTime":"2020-12-02T08:05:00","review":"Kristina was so helpful and really looked out for me!","source":"Google","submissionTime":"2020-12-01T00:00:00","userName":"Justin I."},{"reviewId":"e61d0d70-9924-4ade-b8d0-18bb914962ac","range":0,"rating":5,"reply":"Thanks, Robert. We are thrilled you had a great experience with the cleanliness of this Extra Space Storage facility. Please call (719) 447-0452 if you have any questions. ","replyTime":"2020-11-09T07:50:00","review":"Great place to store your stuff. Staff was always friendly and nice.  Storage areas are always clean and so is the property.","source":"Google","submissionTime":"2020-11-09T00:00:00","userName":"Robert B."},{"reviewId":"aae6ea13-2c43-4c82-a549-3ebfde293ef6","range":0,"rating":5,"reply":"Thank you for the kind words, Bo. We're glad Justin was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance with your storage unit.\n","replyTime":"2020-11-09T08:40:00","review":"Justin got me taken care of.","source":"Google","submissionTime":"2020-11-07T00:00:00","userName":"Bo m."},{"reviewId":"d9ddad07-1c6c-4886-80cc-26cf7bdca570","range":0,"rating":5,"reply":"Thank you for the kind remarks, Patrick! We're so happy to hear we have your recommendation! Please let us know if you ever have questions about our self storage facility.","replyTime":"2020-11-09T08:33:00","review":"10/10 would recommend! Kris and Justin are awesome!!","source":"Google","submissionTime":"2020-11-07T00:00:00","userName":"Patrick B."},{"reviewId":"56e97e3b-c7a0-41ed-b011-347d3d17478e","range":0,"rating":5,"reply":"Hi Jasmine, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting a self storage unit with us!\n","replyTime":"2020-11-09T08:29:00","review":"Kris was extremely informative & helpful for us!","source":"Google","submissionTime":"2020-11-07T00:00:00","userName":"Jasmine H."},{"reviewId":"11e0a7ab-b6b2-4268-be89-46ab5a9dcfd4","range":0,"rating":5,"reply":"Thank you for the kind words, Tommy. We're glad Justin and Kris were able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance with your storage unit.\n","replyTime":"2020-11-09T08:28:00","review":"Justin and Kris are absolutely amazing!!!!!","source":"Google","submissionTime":"2020-11-07T00:00:00","userName":"Tommy S."},{"reviewId":"b7ab7f86-7601-408a-8dd5-5a2cc35b061c","range":0,"rating":5,"reply":"Thank you for the review, Shane! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit.","replyTime":"2020-11-05T08:55:00","review":"Kris was very nice and professional! Fast service!","source":"Google","submissionTime":"2020-11-04T00:00:00","userName":"Shane C."},{"reviewId":"d26b4efe-40d5-4a1a-970e-6cc9d353c561","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Jo. We're committed to being your go-to stop for all your local self storage needs! Please stop by or give us a call if we can help you with anything!","replyTime":"2020-10-29T13:49:00","review":"Good experience. I would use them again.","source":"Google","submissionTime":"2020-10-29T00:00:00","userName":"Jo T."},{"reviewId":"b0a31f9c-d895-4bf0-852f-78882a30f29f","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jacob. We are glad Justine and Kris were able to provide exceptional customer service as quickly as possible. Please stop by the office if you need assistance with your self storage unit! ","replyTime":"2020-10-28T13:03:00","review":"Justin and Kris helped me out big time getting a unit on short notice. Very informative and good people.","source":"Google","submissionTime":"2020-10-28T00:00:00","userName":"Jewbacca_92"},{"reviewId":"966f3003-8a88-4225-bb4e-3a9de55e0e8f","range":0,"rating":5,"reply":"Hi Dugan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting a storage unit with Kris. Don’t hesitate to reach out if you ever see something that doesn’t meet your standard!\n","replyTime":"2020-10-28T11:43:00","review":"Kris was amazing!! She really know how to take of a soldiers, and educate them on their rights when storing things. I couldn't have asked for anyone better honestly. If I could give 5 stars I would!!","source":"Google","submissionTime":"2020-10-27T00:00:00","userName":"Dugan F."},{"reviewId":"d54f2715-0347-4228-8ea9-540900ac4414","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Maria. We're here to help if you have any questions or need assistance with your rental! Call us at (719) 447-0452 with any questions! ","replyTime":"2019-11-23T14:02:00","review":"I have had a storeage here for over a year, never had any issues staff is great and as long as you communicate with them they are great about working with you","source":"Google","submissionTime":"2020-10-20T00:00:00","userName":"Maria Z."},{"reviewId":"de8e4008-9fe9-4736-8f8b-f57b9e448846","range":0,"rating":4,"reply":"Thanks for taking the time to leave us a review, Bo! We are so glad we could meet your self storage needs. Please let us know if you have any questions. ","replyTime":"2020-10-12T07:36:00","review":"Been using the storage a couple years never had a problem","source":"Google","submissionTime":"2020-10-11T00:00:00","userName":"Bo C."},{"reviewId":"7556a6b4-5bbc-4700-8250-7485a8572ecf","range":0,"rating":3,"reply":"Hi James, we are sorry you did not have a 5 star experience with Extra Space. We take your feedback very seriously and will review this internally so we can better serve you in the future. Please let us know if you have any questions about your storage unit. ","replyTime":"2020-10-09T08:01:00","review":"Clean storage","source":"Google","submissionTime":"2020-10-08T00:00:00","userName":"James L."},{"reviewId":"c74f5bad-1608-4dab-ba91-252a15111b3a","range":0,"rating":4,"reply":"Hi John, we're glad Brian was able to help! We really appreciate you taking the time to share your experience with us.  Don't hesitate to reach out if you need anything!\n","replyTime":"2019-08-04T08:44:00","review":"These guys are great and treat military members with respect and understanding. Brian who helped me get my storage unit is very personable and comfortable to talk with. Overall comfortable experience.","source":"Google","submissionTime":"2020-09-30T00:00:00","userName":"John M."},{"reviewId":"cdd4e5e6-313a-4bf4-b5db-6919791fec47","range":0,"rating":5,"reply":"Angel, we are so happy to hear that we could accommodate you and provide a smooth self-storage rental experience. Thank you so much for choosing Extra Space Storage! Stop by the office if you need anything!\n","replyTime":"2020-09-28T11:48:00","review":"Justin was the best!","source":"Google","submissionTime":"2020-09-26T00:00:00","userName":"Angel M."},{"reviewId":"fc5d36c2-d541-4322-b287-a1486c9f6ac6","range":0,"rating":5,"reply":"Thank you, Fx. Your rating means so much to us!","replyTime":"2020-09-19T10:31:00","review":"Pheniox and Justin are awesome.","source":"Google","submissionTime":"2020-09-19T00:00:00","userName":"Fx R."},{"reviewId":"dc70e970-0fe6-415e-8f21-603ac84a2b7f","range":0,"rating":5,"reply":"Chevalina, we are so happy to hear that we could accommodate you and provide a smooth storage unit rental experience. Thank you so much for choosing Extra Space Storage! Stop by the office if you need anything!\n","replyTime":"2020-09-21T08:18:00","review":"These guys is awesome Phoenix and Justin was the best","source":"Google","submissionTime":"2020-09-19T00:00:00","userName":"Chevalina G."},{"reviewId":"6a4853e7-8d5a-43e3-95c0-8f4c311b2f8f","range":0,"rating":5,"reply":"Thank you for the review, Tyreanna! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit.","replyTime":"2020-09-21T08:30:00","review":"Pheniox and Justin were so helpful!!!","source":"Google","submissionTime":"2020-09-19T00:00:00","userName":"Tyreanna G."},{"reviewId":"32e15b37-3181-4c94-b05f-107b20a4e7b8","range":0,"rating":5,"reply":"Thank you for the review, Joshua! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit.","replyTime":"2020-09-21T08:39:00","review":"Phoenix justin really great people keep uo the excellent work","source":"Google","submissionTime":"2020-09-19T00:00:00","userName":"Joshua O."},{"reviewId":"0640db0f-93d2-4c49-a6c6-826c34599dd4","range":0,"rating":5,"reply":"Thank you for the review, Yaboiguillott3! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're proud to be your neighborhood self storage solution!","replyTime":"2020-09-21T08:42:00","review":"Phoenix was cool great customer service","source":"Google","submissionTime":"2020-09-19T00:00:00","userName":"YaboiGuillott3"},{"reviewId":"e7dafea9-ce20-4dca-a6e8-cf2a63b53124","range":0,"rating":5,"reply":"Thank you Rachel! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Please let us know if you have any additional self storage needs.\n","replyTime":"2020-09-21T11:10:00","review":"The staff are so helpful. Its extra clean, guarded and affordable .","source":"Google","submissionTime":"2020-09-19T00:00:00","userName":"Rachel S."},{"reviewId":"54286b41-ecf2-4cdb-8857-792901415a0c","range":0,"rating":5,"reply":"Thank you for the review, Jay! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Stop by the self-storage facility if you have any questions!","replyTime":"2020-09-21T08:44:00","review":"Phenix and Justin are awesome very professional and polite","source":"Google","submissionTime":"2020-09-19T00:00:00","userName":"Jay 2."},{"reviewId":"0d96ef9d-708b-4c22-806f-0579f13382a0","range":0,"rating":5,"reply":"Thank you, Theresa! It's wonderful to hear you had a positive experience renting a storage unit with us and want you to know that we are here to assist you with any additional self storage needs! Give us a call at (719) 447-0452 if anything comes up!","replyTime":"2020-09-17T13:02:00","review":"Very helpful great customer service","source":"Google","submissionTime":"2020-09-16T00:00:00","userName":"Theresa D."},{"reviewId":"815b2c48-04a7-4ded-8140-979a688f390b","range":0,"rating":5,"reply":"Thank you, Sooner. We appreciate your 5-star review! We are so happy you had such a positive experience renting a storage unit with us. Please stop by the office if you need anything!","replyTime":"2020-09-08T12:18:00","review":"Very professional, efficient and caring staff here. One of the gentlemen helped me secure a small 5'w x 3'd x 8'h space on a same day basis three months ago and I've been in and out of there many times during this period.  \nThe other customers are very friendly and can be downright accommodating, as I experienced when my vehicle battery went dead one weekday late evening. Asked for a jump start and they dropped what they were doing and gave me a jump. Thanks again, if you're reading and remembering this.i","source":"Google","submissionTime":"2020-09-06T00:00:00","userName":"Sooner A."},{"reviewId":"c4398ce2-4f0d-4dd4-afd1-0c5177352570","range":0,"rating":5,"reply":"Thank you for the review, Bradly! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit.","replyTime":"2020-08-07T07:40:00","review":"The location and unit was very decent. I give five stars for their customer service. When I talked with them on the phone they helped me get the right unit for the right price. Very accommodating. Thank you guys!","source":"Google","submissionTime":"2020-08-06T00:00:00","userName":"Bradly B."},{"reviewId":"991d5b88-81c9-4ac3-a798-7dea275069c9","range":0,"rating":5,"reply":"We’re grateful for your rating, Gerald. Call us at (719) 447-0452 if you have any questions or need assistance with your rental! ","replyTime":"2020-07-15T12:38:00","review":"Awesome staff! They are very easy to work with. They break everything you need to know down to a science. Very professional and yet down to earth as well! I definitely recommend this place over any other! Thanks again guys for everything!","source":"Google","submissionTime":"2020-08-03T00:00:00","userName":"G S."},{"reviewId":"6813773d-b311-4e2a-8702-f1882bee76fe","range":0,"rating":5,"reply":"Thank you for the excellent rating, Austin. We are glad our manager was able to provide exceptional customer service. Please stop by the office or give us a call if there is anything else we can do for you to assist with your storage unit needs in the future. ","replyTime":"2020-08-03T13:35:00","review":"Justin was a great help. Highly recommend.","source":"Google","submissionTime":"2020-08-01T00:00:00","userName":"Austin A."},{"reviewId":"c33d3b2f-cb40-4f4b-b15b-6c4e33eee4fa","range":0,"rating":5,"reply":"Thank you for the review, Michael! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Thank you for choosing Extra Space Storage for all of your self-storage needs!","replyTime":"2020-07-31T09:16:00","review":"Extremely nice customer service, process was easy!","source":"Google","submissionTime":"2020-07-30T00:00:00","userName":"Michael C."},{"reviewId":"a0b0f3af-8020-485e-a549-7a78118c9a93","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Carley! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (719) 447-0452 if you need any future assistance with your storage unit. ","replyTime":"2020-07-27T09:41:00","review":"The manager and assistant manager of this facility were who I worked with. They're both wonderful, very accommodating and  both went above and beyond to help me. I had a time crunch on what I needed to do with this storage facility and they made sure they helped me meet my deadline. I would highly recommend this particular location to anyone looking for a cost effective storage unit in a facility with outstanding employees who are always there to help.","source":"Google","submissionTime":"2020-07-25T00:00:00","userName":"Carley D."},{"reviewId":"decc611a-8278-4633-98c6-47b6d96807aa","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Ka! We're so happy to hear our manager was able to make your storage rental process hassle free! Give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2020-07-24T09:05:00","review":"The gentleman who manages this storage facility is named Phoenix. He was very nice and helpful. He made the process quick, easy, and painless.","source":"Google","submissionTime":"2020-07-23T00:00:00","userName":"KA W."},{"reviewId":"1b5c278a-e469-4bd7-9c1e-e029b976d8b8","range":0,"rating":5,"reply":"Thanks, Claudia De La! We're pleased to hear you've had a positive experience throughout the self-storage rental process. Stop by our office if you need anything in the future!\n","replyTime":"2020-07-21T11:34:00","review":"Phoenix was very friendly, helpful and thorough with the leasing process. The space is clean and pricing is reasonable.","source":"Google","submissionTime":"2020-07-21T00:00:00","userName":"Claudia D."},{"reviewId":"b907ff48-2557-4393-8503-ff61c13d698b","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Priscilla! We're so happy to hear that Phoenix was able to make your self storage unit rental process hassle free! Give us a call at (719) 447-0452 if you need any future assistance. We're always here to help!","replyTime":"2020-07-22T10:26:00","review":"The staff at this location are amazing! Super helpful and super friendly! Phoenix definitely goes above and beyond for his customers. I’m happy I chose this location!","source":"Google","submissionTime":"2020-07-21T00:00:00","userName":"Priscilla D."},{"reviewId":"2b64c72c-c5bd-4e89-bffc-95ed50761283","range":0,"rating":5,"reply":"Thank you for the kind words, Phillip. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance with your storage unit. \n","replyTime":"2020-07-20T13:37:00","review":"Phoenix the sales representative was very helpful and thorough with specific details pertaining the unit I was renting and military friendly!","source":"Google","submissionTime":"2020-07-18T00:00:00","userName":"Phillip S."},{"reviewId":"b9bceb0e-a40b-44f8-9399-d7cc4d92eb5b","range":0,"rating":5,"reply":"Thanks, Donald! We're so happy you had a positive experience with Extra Space Storage. Please let us know if you have any questions about your storage unit. ","replyTime":"2020-07-20T08:23:00","review":"Reserved online. Got a phone call within 10 minutes. Service was fast and everything was done easily over the phone. Would highly recommend!","source":"Google","submissionTime":"2020-07-18T00:00:00","userName":"Donald R."},{"reviewId":"c519b4e2-0027-453a-8095-fed5ac7ae9bb","range":0,"rating":5,"reply":"Thanks Connor! We know convenience is important when selecting a storage unit and are thrilled we were able to provide that for you. Thank you for being a loyal customer! Don't hesitate to give us a call if you have any questions or concerns.\n","replyTime":"2020-07-16T14:01:00","review":"Phoenix did a great job getting us a storage unit , provided lots of information . Very helpful.","source":"Google","submissionTime":"2020-07-16T00:00:00","userName":"Connor N."},{"reviewId":"c1fec36c-0694-4524-af9c-661787dce5ba","range":0,"rating":5,"reply":"Thank you for the review, Taylor! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any questions about your storage unit. ","replyTime":"2020-07-16T14:11:00","review":"The best customer service I have ever received, able to make you feel welcome and warm, I have never felt judged or taken advantage of! Haven’t had any problems with my unit either!","source":"Google","submissionTime":"2020-07-16T00:00:00","userName":"Taylor R."},{"reviewId":"33284eb7-b81f-41a4-8adf-f06bc9033fde","range":0,"rating":5,"reply":"Hi Cassandra, we appreciate you taking the time to share your experience with us! We agree, Phoenix is such an asset to our team! Thank you for choosing Extra Space Storage for your storage unit needs. We look forward to seeing you around the storage facility soon!","replyTime":"2020-07-16T14:00:00","review":"Phoenix is amazing. Definitely deserves a promotion!","source":"Google","submissionTime":"2020-07-16T00:00:00","userName":"Cassandra L."},{"reviewId":"be8b0ce7-d148-492a-a007-61f7576e764d","range":0,"rating":5,"reply":"Hi Jolene, we appreciate you taking the time to share your experience with us! We agree, Phoenix is such an asset to our team! Thank you for choosing Extra Space Storage for your self-storage needs. We look forward to serving you again in the future!","replyTime":"2020-07-16T13:57:00","review":"Great place, best customer experience.  Phoenix was absolutely the best, he made reserving my unit a piece of cake.  He is absolutely one of the best people I've ever dealt with.  Thank you Phoenix for making this quick, easy and painless.\n\nWith people like Phoenix working there, I'll be a Extra Space customer for years to come!!!","source":"Google","submissionTime":"2020-07-16T00:00:00","userName":"Jolene B."},{"reviewId":"036fe9b9-e4ae-4524-9715-bc21b5162467","range":0,"rating":5,"reply":"Hi Claudia, we appreciate you taking the time to share your experience with us! We agree, Phoenix is such an asset to our team! Thank you for choosing Extra Space Storage for your storage unit needs. Don't hesitate to reach out if you have any questions or concerns about your storage unit or the facility in general. We're always here to help!","replyTime":"2020-07-16T09:48:00","review":"Phoenix was awesome meeting my needs from right where i was at...and it was definitely a fast pace, where he met me! Knowledgeable and thorough and still getting the job done, meeting both the needs of me and of his employer. Great job and thank you to both Extra Space Storage and a valued employee!","source":"Google","submissionTime":"2020-07-15T00:00:00","userName":"claudia d."},{"reviewId":"664142ac-fcb3-4d39-88da-6c7933d1de52","range":0,"rating":5,"reply":"Thank you for your 5-star review, Anthony Leato. We are happy you had a great experience! Please let us know if you need any assistance or have any questions about your storage unit. ","replyTime":"2020-07-13T11:01:00","review":"Justin great customer care and service.","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"Anthony L."},{"reviewId":"cefe0fe7-bef1-4c9e-9ad6-4b5d82ff65cf","range":0,"rating":5,"reply":"We appreciate the review, Logan. Thank you for choosing Extra Space Storage for all of your self-storage needs. Please let us know if you have any questions.","replyTime":"2020-07-13T12:08:00","review":"Justin did great","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"Logan J."},{"reviewId":"37450cdf-846a-47d7-8aa5-6d99fa6d4bce","range":0,"rating":5,"reply":"Thank you for the excellent rating, Veronica. We are glad our manager was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if you have any questions about your storage unit. ","replyTime":"2020-07-13T11:54:00","review":"This place is amazing! Seamless start up, Justin was absolutely amazing! Very kind and helpful and really made the whole set up easier than I could have ever imagined. I really appreciate the customer service and professional attention yet personal experience. \nGreat job Extra Space, thank you for everything!","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"VERONICA M."},{"reviewId":"8a5b0754-4434-434d-a7b9-3d4c6c0ba296","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, See! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (719) 447-0452 if you need any future assistance with your storage unit. ","replyTime":"2020-07-13T12:34:00","review":"Justin was absolutely awesome and an exemplary member of customer service anytime I have friends or family that needs someone that needs Self Storage I'm definitely going to send them his way this is my new dude over here in anytime I need it I know he's got it","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"See D."},{"reviewId":"1390b722-eaef-4f6a-958e-c35cadd2ae8c","range":0,"rating":5,"reply":"Hi Katie Haag-, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting a storage unit with us!\n","replyTime":"2020-07-13T14:02:00","review":"Amazing customer service; Justin was very helpful and very sociable! He helped me get everything I needed, and stayed within my budget.","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"Katie H."},{"reviewId":"2a5935a7-5644-4590-a0be-644c69ea4cc3","range":0,"rating":5,"reply":"Hello, Laura. Thanks for the positive feedback! We're so happy we have customers like you. Please call (719) 447-0452 if you have any questions about your storage unit. ","replyTime":"2020-07-13T14:35:00","review":"Justin was incredibly helpful, attentive and made sure I was taken care of every step of the way! I've been going through a difficult time in my life and Justin and the team made sure everything was taken care of for me! Thank you!","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"Laura J."},{"reviewId":"cd757670-5971-40e0-b36a-c544945f9c61","range":0,"rating":5,"reply":"Thank you for the kind words, Zena. We're glad Justin was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance with your self storage unit. \n","replyTime":"2020-07-14T07:41:00","review":"Justin was wonderful! He helped us get a new storage again.","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"Ava"},{"reviewId":"68be1269-6de2-4c31-8828-b2c8c739d627","range":0,"rating":5,"reply":"Jordan, thank you for the 5-star review! We are so glad you are satisfied with your storage unit rental experience with Justin at Extra Space Storage! Thanks for choosing us as your self storage solution. ","replyTime":"2020-07-14T09:22:00","review":"Justin was great and took care of everything I needed!","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"Jordan P."},{"reviewId":"466d3ff7-5e12-49ae-85de-c5465fbf24da","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Sarah! We're so happy to hear Justin was able to make your storage unit rental process hassle free! Give us a call at the storage facility (719) 447-0452 if you need any future assistance.","replyTime":"2020-07-14T08:42:00","review":"Justin was great. Super helpful and easy to work with.","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"sarah g."},{"reviewId":"b702da47-a855-4cee-96be-30cb2e29d4ac","range":0,"rating":5,"reply":"Thank you for the excellent rating, Rachel. We are glad Justin was able to provide exceptional customer service with your storage unit rental as quickly as possible. Please stop by the storage facility office or give us a call if there is anything else we can do for you. ","replyTime":"2020-07-14T09:10:00","review":"Justin was helpful, effecient, funny, and kind. It was a pleasure to work with him.","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"Rachel T."},{"reviewId":"c1181527-c6c1-4a8f-9438-392439eff19d","range":0,"rating":5,"reply":"We agree that Justin is fantastic! Thanks for leaving a note to let them know you appreciate them, Cyndi! We are thrilled to hear he was able to help with your storage unit rental. Give us a call if you need assistance with anything in the future! ","replyTime":"2020-07-14T08:34:00","review":"Justin is awesome and his customer service skills are great!!!","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"Cyndi F."},{"reviewId":"9d84bd11-6675-47b0-a8e7-e438c2c3a6f3","range":0,"rating":5,"reply":"We are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage!\n","replyTime":"2020-07-06T12:14:00","review":"Phoenix was amazing! I needed to report some damage on my storage unit and took excellent care of me and my needs without skipping a beat! Very helpful","source":"Google","submissionTime":"2020-07-02T00:00:00","userName":"BloodSweatNGears"},{"reviewId":"242da981-e30e-479b-8d02-deb05fbbb001","range":0,"rating":5,"reply":"Hi Andrew, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us!\r\n","replyTime":"2020-07-06T12:17:00","review":"Phoenix was very helpful. Showed up pretty close to closing but he was very kind and worked quickly to get me a storage unit. Would recommend 5/5","source":"Google","submissionTime":"2020-07-02T00:00:00","userName":"Andrew K."},{"reviewId":"45b859d0-47b5-4123-97bd-563c75c7c658","range":0,"rating":5,"reply":"Hello, Jacquelyn, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything with your storage unit. ","replyTime":"2020-06-29T12:17:00","review":"Justin was great helped us out and we got the best deal in town!!","source":"Google","submissionTime":"2020-06-27T00:00:00","userName":"Jacquelyn T."},{"reviewId":"156857ce-82f9-4dd3-8faa-d368f9b612bc","range":0,"rating":5,"reply":"Hi Tina, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your self-storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2020-06-24T14:07:00","review":"I appreciated the great customer service and their attentiveness to my requirements\nI appreciated the help Thanks so much","source":"Google","submissionTime":"2020-06-24T00:00:00","userName":"Tina W."},{"reviewId":"ae8cb981-076a-4c36-88df-72819ddcb195","range":0,"rating":5,"reply":"Thank you, Giovanni. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions about your storage unit. ","replyTime":"2020-06-22T11:45:00","review":"Quick and great customer service from Phoenix and Justin","source":"Google","submissionTime":"2020-06-22T00:00:00","userName":"Giovanni G."},{"reviewId":"1aced38c-f9f2-474f-a1e9-a499cc7bb0c9","range":0,"rating":5,"reply":"Hi Thea, we appreciate you taking the time to share your experience with us! We agree, Justin is such an asset to our team! Thank you for choosing Extra Space Storage as your self-storage solution. We look forward to serving you again in the future!","replyTime":"2020-06-18T09:00:00","review":"Justin is a genuine example of exemplary customer experience. I could not recommend him to my friends and family high enough. I hope I never need storage again but if I do I have my friend at Extra Space Storage.","source":"Google","submissionTime":"2020-06-17T00:00:00","userName":"Thea J."},{"reviewId":"8e3b6f28-a3e2-420f-b963-7cb5e2f8bf98","range":0,"rating":5,"reply":"Thank you for the review, Daniel! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. We're so happy to hear we have your recommendation!","replyTime":"2020-06-17T12:14:00","review":"Justin was awesome. I had a little bit of a billing issue and a few questions about the site and he was able to handle all of them. Very professional and polite. Great customer service skills. Highly recommend this to anyone looking for a storage unit.","source":"Google","submissionTime":"2020-06-16T00:00:00","userName":"Daniel G."},{"reviewId":"90c4c9c2-399f-467d-894a-316df20bba02","range":0,"rating":5,"reply":"Thank you for the review, Matthew! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you!","replyTime":"2020-06-17T12:25:00","review":"Fantastic customer service experience.","source":"Google","submissionTime":"2020-06-16T00:00:00","userName":"Matthew D."},{"reviewId":"56b9de1f-d4a7-4610-9b52-741860bacf08","range":0,"rating":5,"reply":"Hey Ruby, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2020-06-17T11:14:00","review":"Signing up was quick and easy. Staff member Phoenix was very informative and up front about costs and fees. Happy I chose Extra Space for storage.","source":"Google","submissionTime":"2020-06-16T00:00:00","userName":"Ruby E."},{"reviewId":"a2eb6907-937b-45df-b87e-edb7269d2a22","range":0,"rating":5,"reply":"Shandler, we are so happy to hear that we could accommodate you and provide a smooth self storage rental experience. Thank you so much for choosing Extra Space Storage! Stop by the office if you need anything!\n","replyTime":"2020-06-16T08:18:00","review":"Phoenix was wonderful help! Super friendly and answered all my needs! Recommend to anyone and everyone! ????","source":"Google","submissionTime":"2020-06-15T00:00:00","userName":"Shandler"},{"reviewId":"47f2985b-adb1-4593-a601-f47998d3c045","range":0,"rating":5,"reply":"We appreciate the review, Will. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-06-16T09:27:00","review":"Phoenix was super helpful and provided great customer service. Got storage in minutes!! Nice clean units too","source":"Google","submissionTime":"2020-06-15T00:00:00","userName":"Will S."},{"reviewId":"646621e7-b309-4bf9-9b06-be8ef5699141","range":0,"rating":5,"reply":"Thank you for the kind words, Ryan. We're glad Justin was able to help with your rental storage unit! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2020-06-08T12:21:00","review":"Justin was very helpful and streamlined the whole process!","source":"Google","submissionTime":"2020-06-05T00:00:00","userName":"Ryan G."},{"reviewId":"09b3bba5-e3de-49f7-ba82-8242116a4f3f","range":0,"rating":5,"reply":"Hi Kayla, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive storage unit rental experience with us. Your recommendation means the world to us!","replyTime":"2020-06-04T09:33:00","review":"Justin was super helpful and great on the phone! I highly recommend renting from here!","source":"Google","submissionTime":"2020-06-03T00:00:00","userName":"Kayla D."},{"reviewId":"c709878c-034b-4461-9e9e-b44057e750b9","range":0,"rating":5,"reply":"Thank you, Patricia! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (719) 447-0452 if anything comes up!","replyTime":"2020-06-02T11:13:00","review":"Very clean and super professional location, able to help in my time of need.. best prices on this side of town.!! Thanks, Extra Space Storage. ????","source":"Google","submissionTime":"2020-06-02T00:00:00","userName":"Patricia P."},{"reviewId":"020cb128-619d-4aca-a025-86173b91eb31","range":0,"rating":5,"reply":"Hi Tikisha, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please don't hesitate to reach out to anyone on our team if you have any questions while storing your belongings in one of our storage units!\n","replyTime":"2020-06-03T09:46:00","review":"Justin was awesome! Super personable and professional. I felt like I knew him for years! A+++ employee. Me being a business owner its rare to find such a great employee like Justin. Extra Space Storage should know what a gem employee they have.","source":"Google","submissionTime":"2020-06-02T00:00:00","userName":"Tikisha P."},{"reviewId":"cdf227f3-8c9b-4e21-876f-82a3b90076c1","range":0,"rating":5,"reply":"Thank you for your 5-star review, Allen. We are happy you had a great experience with Extra Space Storage. Please let us know if you need any assistance or have any questions about your storage unit.","replyTime":"2020-06-01T12:24:00","review":"Phoenix was really heapful","source":"Google","submissionTime":"2020-06-01T00:00:00","userName":"allen a."},{"reviewId":"b976b400-7e86-4115-b4f3-d090b890a6ac","range":0,"rating":5,"reply":"Hi Yvonne, your recommendation to friends and family is the best compliment that we can receive! We're so glad Justin was able to help! Thank you for being a loyal Extra Space Storage customer.","replyTime":"2020-05-30T11:05:00","review":"Friendly staff for sure. Justin was very knowledgeable about rates and sizes. Was glad to have stoped in and would recommend this place to more of my friends and family.","source":"Google","submissionTime":"2020-05-30T00:00:00","userName":"Yvonne M."},{"reviewId":"0a907ddd-ce69-4c6b-be1b-c0dd220dbc63","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Glen! We're so happy to hear Justin was able to answer all your questions! Give us a call at 888-STORAGE if you need any future assistance. We certainly appreciate the 5-star review!","replyTime":"2020-05-30T11:56:00","review":"First time ever that I got all the answers I needed over the phone. Thanks to Justin for being patience with me and my thousand questions.","source":"Google","submissionTime":"2020-05-30T00:00:00","userName":"Glen H."},{"reviewId":"18c64b25-bd74-4932-b362-f790cfbf9f0f","range":0,"rating":5,"reply":"Hi Blane, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-05-30T14:23:00","review":"Nice and clean place to store items. Excellent customer service from Justin. If anyone is looking for a storage come here.","source":"Google","submissionTime":"2020-05-30T00:00:00","userName":"Blane O."},{"reviewId":"c09cc775-661f-4837-9fe1-4f7325cefb1d","range":0,"rating":5,"reply":"Thank you for the kind words, Lindsey! We're committed to providing excellent customer service. Stop by the office if you need anything. \n","replyTime":"2020-05-30T14:55:00","review":"After having spoken with Justin I know where I’m putting my money. Great customer service and attitude goes a long way for me.","source":"Google","submissionTime":"2020-05-30T00:00:00","userName":"Lindsey S."},{"reviewId":"18bc8b81-81c6-4c79-a720-ad6bf660afc1","range":0,"rating":5,"reply":"Katelyn, thank you for the 5-star review! We are so glad Justin could get you the best rental rate! We're always here to help with any of your storage needs. We are excited to have you at Extra Space!","replyTime":"2020-05-30T15:45:00","review":"Justin was great! Helped us find our best deal in town","source":"Google","submissionTime":"2020-05-30T00:00:00","userName":"Katelyn J."},{"reviewId":"3023adfb-fc2b-4a47-9d4f-2b9f0a0044f4","range":0,"rating":5,"reply":"Hi Jessica, thanks so much for your review! We are thrilled to hear your experience with Phoenix was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n","replyTime":"2020-05-28T12:30:00","review":"This place was amazing, they are reasonably rated and have great customer service.  Phoenix was very helpful whenever I needed his help. Thank you!","source":"Google","submissionTime":"2020-05-28T00:00:00","userName":"Jessica C."},{"reviewId":"8ebbd69c-05a2-4c44-a286-79f51dd95456","range":0,"rating":5,"reply":"Hi Chris, we're glad Justin was able to help! We really appreciate you taking the time to share your experience with us. Stop by the office if you need anything. \n","replyTime":"2020-05-24T10:26:00","review":"Justin took care of me was a very easy going and helpful very great experience","source":"Google","submissionTime":"2020-05-23T00:00:00","userName":"chris c."},{"reviewId":"508e61f8-09ab-48b5-8095-4f3f4d44326e","range":0,"rating":5,"reply":"Thank you for the kind words, Orlando! We're committed to providing excellent customer service and are thrilled to hear your experience with Phoenix and Justin reflects that. Let us know if we can do anything to assist you! \n\n","replyTime":"2020-05-17T09:47:00","review":"Great service from Phoenix and Justin, much appreciated!","source":"Google","submissionTime":"2020-05-16T00:00:00","userName":"orlando p."},{"reviewId":"791cabb8-cd51-4bf6-95b9-9be7d59930a6","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Brian! We're so happy to hear our manager was able to make your rental process hassle-free! Give us a call at 888-STORAGE if you need any future assistance. Thank you for the 5-star rating!","replyTime":"2020-05-15T07:43:00","review":"Great service and good deals. Stopped in to make sure the unit would fit for me and the guys made it quick and simple process to sign the the rental agreement.","source":"Google","submissionTime":"2020-05-14T00:00:00","userName":"Brian"},{"reviewId":"d2b15b0a-527f-4ac4-9346-d6c211ef423d","range":0,"rating":5,"reply":"Hi Byron, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin! Let us know if we can?do anything else to?assist you!? \n","replyTime":"2020-05-13T18:35:00","review":"Justin C was impressively professional and courteous. I truly appreciate the thoroughness and adebt customer service.","source":"Google","submissionTime":"2020-05-13T00:00:00","userName":"Byron C."},{"reviewId":"5c6172a4-a24c-4573-b57d-67bd8e679ab1","range":0,"rating":5,"reply":"Thank you for the excellent rating, Leroy! We're happy our Pheonix office was able to provide a smooth rental experience. We really appreciate your business and are here to help if you need anything.  ","replyTime":"2020-05-13T18:09:00","review":"Definitely one for the books. Never thought I’d be able to get a storage unit. Made the call and In less than an hr I was able to obtain a unit. BIG BIG BIG THANKS TO PHOENIX FOR THE GREAT SERVICE!! If you’re reading this man you are awesome!!!","source":"Google","submissionTime":"2020-05-13T00:00:00","userName":"Leroy R."},{"reviewId":"13b22b28-7ff6-4327-9333-a558a02261a8","range":0,"rating":5,"reply":"Hi Aaron, we appreciate you taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin and Phoenix! Thank you for recommending Extra Space Storage! \n","replyTime":"2020-05-13T17:39:00","review":"This location is the best! The management and staffing are great to work with and sure takes great care of you and your storage needs. Justin and Phoenix has gone far and beyond working with me throughout my renting experience and I am always going to keep coming back! I highly recommend this location for those needing extra space storage!","source":"Google","submissionTime":"2020-05-09T00:00:00","userName":"Aaron P."},{"reviewId":"60e84fcf-6eed-4b7c-b112-863f8a59b3c1","range":0,"rating":5,"reply":"Jazmine, thanks for leaving a rating! We’re lucky to have customers like you. ","replyTime":"2020-03-13T14:39:00","review":"Very helpful!","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Jazmine Y."},{"reviewId":"c0a5405c-173d-435f-bb32-66075b11f670","range":0,"rating":5,"reply":"Hi Delvin, thank you for sharing the positive experience with keeping our facility clean! We're glad to hear Phoenix and Justin were very helpful and accommodating. Our team is happy to assist! ","replyTime":"2020-03-16T12:19:00","review":"Great service, clean and not at all shady (more than can be said for many other storage places), Phoenix and Justin were very helpful and accommodating.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Delvin G."},{"reviewId":"8aa24eb5-ce34-41eb-907a-62daf6232d26","range":0,"rating":5,"reply":"Hi Ami, we're glad our team was very helpful! Let us know if we can?do anything else to?assist you!? \n","replyTime":"2020-03-16T12:40:00","review":"Very helpful","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Ami B."},{"reviewId":"5eb1c594-2991-4536-95da-6e68d1c71e90","range":0,"rating":4,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Swaadian! \n\n","replyTime":"2020-03-16T17:01:00","review":"Very nice location, right where I need it. Lots of extra space too lol.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Swaadian"},{"reviewId":"95c3c2eb-ce4c-44af-80bf-b6c687b6b197","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, David St.! \n\n","replyTime":"2020-03-16T17:02:00","review":"Great storage place. After a long process of storing all of my things I treated everyone who helped me out with some boneless pizza.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"David S."},{"reviewId":"2b51e6b0-7666-42d2-a021-a9f0d9192d83","range":0,"rating":5,"reply":"Thanks, Chris! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Let us know if we can do anything to assist you! ","replyTime":"2020-03-16T17:05:00","review":"Helped my family member greatly when trying to find the perfect unit. Thank you!","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"chris s."},{"reviewId":"84f48cd3-8f34-4933-907d-432d69498059","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Ryan! We pride ourselves on having a friendly staff and are thrilled to hear your experience with Justin reflects that. Don't hesitate to reach out if you need anything! ","replyTime":"2020-03-16T17:07:00","review":"Great place and great people. Justin has a very friendly and courteous.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Ryan H."},{"reviewId":"70a35c19-c38a-45ef-9ba0-748c0433124c","range":0,"rating":5,"reply":"Micheal, thank you for the 5-star review! We are so glad Justin's help is above and beyond anything you expected. Stop by the office if you need anything. ","replyTime":"2020-03-16T17:31:00","review":"Justin help is above and beyond anything I expected. 5 stars all day.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Micheal R."},{"reviewId":"bd78c469-a528-494a-b1d7-7ca42f0062e8","range":0,"rating":5,"reply":"Thanks Rosa! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!  \r\n","replyTime":"2020-03-16T17:37:00","review":"Help us out earlier this week. Location is very convenient.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"rosa y."},{"reviewId":"13f903e3-1f30-427f-9f4d-8b014cc04222","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Sabelo! \n\n","replyTime":"2020-03-16T17:39:00","review":"Amazing. 10/10 Would Store again.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Sabelo M."},{"reviewId":"9eaa9985-8ddc-4d01-b69f-38551045582f","range":0,"rating":5,"reply":"Thank you for the kind words, Bill. We're glad Justin and Phoenix were able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2020-03-16T17:41:00","review":"Justin and Phoenix were awesome.  Very helpful.  It was nice to have someone just ask how thing were going and if there were any issues.  #663","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Bill S."},{"reviewId":"e0a4f23e-bbf0-495b-832d-e5247d60d38a","range":0,"rating":5,"reply":"Hi Dan, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Don't hesitate to reach out if you need anything! \n\n","replyTime":"2020-03-16T17:43:00","review":"Clean and friendly","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Dan B."},{"reviewId":"d6c118f4-a0d5-4a9d-8123-b0408538b0fe","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Matthew! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-03-16T17:56:00","review":"I would highly recommend this service. The employees were friendly and efficient. I spoke with Phoenix mostly, and he was extremely helpful and competent. 10/10 would recommend.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Matthew D."},{"reviewId":"36b106c8-a1dd-448d-9bb8-3938e61342bf","range":0,"rating":5,"reply":"Hi John, we're glad our team was able to help! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by the office if you need anything. \n \n","replyTime":"2020-03-16T18:07:00","review":"Good people helpful and flexible under current circumstances. Clean units","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"John B."},{"reviewId":"0a758ded-a0ef-4c28-b0ee-fdcff938de72","range":0,"rating":5,"reply":"Thank you for the kind words, Jared! We're committed to providing excellent customer service. We're glad our team was able to help. Let us know if we can do anything to assist you! \n","replyTime":"2020-03-16T18:09:00","review":"The customer service is amazing the employees extremely helpful and always appreciated","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Jared H."},{"reviewId":"ff6239a7-bdb0-4961-a234-d0d9de45c2a8","range":0,"rating":5,"reply":"Hi Austin, thank you for your review. We're glad Phoenix was able to help! Let us know if we can do anything to assist you! \n","replyTime":"2020-03-16T18:16:00","review":"Great staff and facility! Phoenix helped in every way imaginable!","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Austin W."},{"reviewId":"48eece0f-7d4e-47e8-bc82-f5bb43431064","range":0,"rating":5,"reply":"Thank you for the kind words, Miles. We're glad Justin and Phoenix help you get squared me away with no problems. Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2020-03-16T18:16:00","review":"Justin and Phoenix are kool guys. Good attitude, and help me squared me away with no problems.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Miles D."},{"reviewId":"00fd051d-1743-418f-a3ab-2eee273d2d16","range":0,"rating":5,"reply":"Hi Gabriel, we appreciate you taking the time to share your experience with us! We agree Justin is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!","replyTime":"2020-03-16T18:37:00","review":"When I moved to Colorado, I was downsizing and needed a storage facility. I am really glad I picked this one. Justin helped me out with the process and is a total asset to the organization. As I am new to the area, he recommended things to do and made me feel at home. If I could give 6 stars I would.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Gabriel O."},{"reviewId":"d31806b2-441a-47d2-9d7e-899c1fe50760","range":0,"rating":5,"reply":"Thank you for the kind words, Ryan. We're glad Justin and Phoenix cater well to any needs you had and made this a much easier process and time. Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2020-03-16T18:55:00","review":"This is by far the best storage place I've ever used! Justin and Phoenix are amazing employees and cater well to any needs I had. Thank you guys for making this a much easier process and time.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Ryan P."},{"reviewId":"7832139b-db23-461d-ae88-8908bfee741b","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Sevrin! \n\n","replyTime":"2020-03-17T07:42:00","review":"Great  place to store. I needed conditioned storage and they had me covered.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Sevrin D."},{"reviewId":"069ab5fd-34ed-40ba-ba49-f225ba2b57c7","range":0,"rating":4,"reply":"Thank you for taking the time to leave your feedback, Eric! We pride ourselves on having a friendly, professional, and knowledgeable staff and are thrilled to hear your experience reflects that. We're glad our team took the time to show you various size units. We are so glad you are satisfied with your rental rate! Thank you for being a loyal customer! \n\n","replyTime":"2020-03-17T07:50:00","review":"The staff at Extra Space Storage are professional friendly and very knowledgeable. I didn't know what size unit I needed the staff at Extra Space Storage took the time to show me various size units even though I selected the wrong one in the beginning LOL... they were quickly able to fix the paperwork and get me in the correct unit at an excellent price.\n\nEvery time I stop by the facility it is always clean the property is well-maintained and the staff members are always smiling and ready to help.\n\nI have enjoy Extra Space Storage as a customer","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Eric R."},{"reviewId":"a58f0dac-802e-4551-a925-e783dac15fb2","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Beth! \n\n","replyTime":"2020-03-17T11:49:00","review":"This is the BEST Extra Space Storage Staff I've EVER worked with, and I've been a customer for years!!! Thank you Justin and Phoenix at my Arlington store!!!","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Beth T."},{"reviewId":"bc9dcf07-0f50-496e-bf92-7bbe064b67ce","range":0,"rating":4,"reply":"Hi Reid, thank you for your review. We're glad Justin and David were able to help! Stop by the office if you need anything. \n","replyTime":"2020-03-12T15:02:00","review":"Justin and David were very helpful","source":"Google","submissionTime":"2020-03-12T00:00:00","userName":"Reid"},{"reviewId":"24b70911-8bfe-40d7-890b-b6c8614cb5d7","range":0,"rating":5,"reply":"Spencer, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage! \n\n","replyTime":"2020-03-09T17:32:00","review":"Great rates. Friendly people in the office. Would recommend.","source":"Google","submissionTime":"2020-03-09T00:00:00","userName":"spencer h."},{"reviewId":"f32fad77-1dc5-4f22-8552-9f6531c55f5a","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Pink! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage! ","replyTime":"2020-03-09T18:01:00","review":"Extra Space Storage on Arlington Drive is a great place to store items. They are always running specials on pricing and the units are easy to access. The staff is very friendly and helpful. I highly recommend!!!","source":"Google","submissionTime":"2020-03-09T00:00:00","userName":"pink c."},{"reviewId":"d7330f17-5fd0-4746-95e7-626a61cdaf8e","range":0,"rating":4,"reply":"Thank you for the kind words, Tara. We're glad Justin saved you money! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2020-03-07T15:07:00","review":"You rock Justin. Thanks for saving me money!","source":"Google","submissionTime":"2020-03-07T00:00:00","userName":"Tara C."},{"reviewId":"c005f076-a3c3-4eb7-8abb-113cc9b75bfc","range":0,"rating":5,"reply":"Hi Steven, thank you fo your review. We're glad Justin took good care of you today. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-03-07T15:28:00","review":"Justin took good care of me today. Highly recommend.","source":"Google","submissionTime":"2020-03-07T00:00:00","userName":"Steven H."},{"reviewId":"a5247dab-a930-48bf-89a7-e79fa4a16eaa","range":0,"rating":5,"reply":"Hi Andrew, thank you for your review. We're glad Phoenix got you taken care of. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-03-07T16:26:00","review":"Phoenix got us taken care of","source":"Google","submissionTime":"2020-03-07T00:00:00","userName":"Andrew K."},{"reviewId":"b025c320-1602-4211-8043-00ea3337e481","range":0,"rating":5,"reply":"Hi Sean, thank you for your review. We're glad Phoenix was able to help and found a storage unit that works in a timely manner. Let us know if we can do anything to assist you! \n","replyTime":"2020-03-07T16:29:00","review":"Phoenix was super helpful and found us a storage unit that works in a timely manner","source":"Google","submissionTime":"2020-03-07T00:00:00","userName":"Sean D."},{"reviewId":"8f9b23fd-5fb5-4cf0-8a12-c54ea177abf8","range":0,"rating":5,"reply":"Ron, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything. ","replyTime":"2020-03-07T07:40:00","review":"Very respectable, warm, friendly and cares to match the customer with correctly needed unit and willing to help military with proper information, to put me at ease, so I can focus on my mission and why I  am need here on Ft Carson!","source":"Google","submissionTime":"2020-03-06T00:00:00","userName":"Ron L."},{"reviewId":"4fcf2986-f0db-4152-abbd-65c91189e315","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Trent. We're glad Justin was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2020-03-07T09:41:00","review":"Justin helped so much! Got a great deal with a storage unit. Very informative!","source":"Google","submissionTime":"2020-03-06T00:00:00","userName":"Trent K."},{"reviewId":"d8346b1a-c3d3-4206-a2f7-f6e338c66027","range":0,"rating":5,"reply":"Jordan, we're committed to providing excellent service and we're glad our team was able to help with your storage needs! Let us know if we can do anything else to assist you.","replyTime":"2020-03-06T13:55:00","review":"Great customer service.  Nice Job !!!!!!","source":"Google","submissionTime":"2020-03-05T00:00:00","userName":"Jordan V."},{"reviewId":"e6323f85-d8ee-4c34-84ae-ad14dffd5fa5","range":0,"rating":5,"reply":"Uwish UwereMe, your recommendation to friends and family is the best compliment that we can receive! We're committed to providing excellent service and we're glad Justin was able to help with your storage needs! Don't hesitate to reach out if you need anything.","replyTime":"2020-03-06T13:58:00","review":"When I went in there to rent some space, I was greeted immediately with a friendly smile and inviting conversation. The store manager Justin is very helpful and pleasant to work with.  He knows his stuff and knows what it is to have great customer service and values a customer's space needs. Helpful in every way, I recommend  EXTRASpace Storage @ 2515 Arlington Dr.  Colorado Springs, CO 80910 you wont be disappointed.","source":"Google","submissionTime":"2020-03-05T00:00:00","userName":"Uwish U."},{"reviewId":"b6e98d99-8b90-40f8-8b7d-bffb1383ecd3","range":0,"rating":5,"reply":"Hi Killer Wolf, we're glad Phenoix was able to help! Security is our top priority and we appreciate that you have trusted us with your belongings! We're glad you chose Extra Space! \n","replyTime":"2020-03-05T07:29:00","review":"excellent place. phenoix was very helpful as well as quick with paperwork I'm happy with my choice to get a unit here I feel as if my stuff is safe...thank you phenoix","source":"Google","submissionTime":"2020-03-04T00:00:00","userName":"killer w."},{"reviewId":"286c2d8e-7296-459f-9138-4860bf05efc6","range":0,"rating":5,"reply":"Michael, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you for the positive review and for choosing Extra Space Storage for your storage needs! Don't hesitate to reach out if you need anything.","replyTime":"2020-03-03T18:05:00","review":"I've been with extra space for almost 2 years and have never had a problem with them. Rates rose, like they normally do, but they were up front and honest about the rate changes. Moving out was also a breeze. Phoenix and Justin were a huge help and were extremely accommodating. I cleared my unit after regular business hours and they were still able to clear me 1st thing the next morning with no hassle. Good, honest place and a great team! Thanks!","source":"Google","submissionTime":"2020-03-03T00:00:00","userName":"Michael S."},{"reviewId":"9133f670-63aa-4f64-9bca-5c2d744e0a69","range":0,"rating":5,"reply":"Hi Deborah, we appreciate you taking the time to share your experience with us! We agree Justin is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!","replyTime":"2020-03-04T10:33:00","review":"So this guy Justin is s huge asset to the company and an awesome guy","source":"Google","submissionTime":"2020-03-03T00:00:00","userName":"Deborah G."},{"reviewId":"057b73f7-c253-4f2a-ba52-568bf96418d8","range":0,"rating":5,"reply":"Thank you for the kind words, Marilyn. We're glad Justin was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2020-03-03T08:03:00","review":"Justin was amazing. Tha k you so much!","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"Marilyn P."},{"reviewId":"16337aba-8c96-4aa7-a6e8-e187498393d0","range":0,"rating":5,"reply":"Thank you for the review, Krist! We pride ourselves on having an accommodating staff and are so happy Justin and Phoenix were able to assist you! Thanks for recommending Extra Space Storage! ","replyTime":"2020-03-03T12:22:00","review":"Justin and Phoenix were more than accommodating. They put me into a better, more cost effective storage unit than I was initially signed up. 10/10 would recommend their services to any of my colleagues.","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"Krist T."},{"reviewId":"4976368f-547a-45dd-a05f-a5234703489e","range":0,"rating":4,"reply":"Jordan, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're committed to providing excellent customer service and are thrilled to hear your experience with  Justin and Phoenix reflects that. Let us know if we can do anything to assist you! \n\n","replyTime":"2020-03-03T13:38:00","review":"Overall pretty good. Prices are high all over town. They gave me a decent price. Justin and Phoenix have amazing customer service.","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"Jordan L."},{"reviewId":"e402c6fe-cb7c-4d56-a241-8ae145017ddf","range":0,"rating":5,"reply":"Thank you for the kind words, Jonathan! We're committed to providing excellent customer service and are thrilled to hear your experience with Phoenix reflects that. Stop by the office if you need anything.  \n\n","replyTime":"2020-03-03T14:33:00","review":"Phoenix is a great guy and has excellent customer service","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"Jonathan H."},{"reviewId":"1ee06af4-d32a-4df0-826e-17c35b3846c7","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Nini! We pride ourselves on having a professional staff and are thrilled to hear your experience reflects that. We're glad Justin was informative and a very nice conversationalist. We're committed to providing excellent customer service. Stop by the office if you need anything.  \n \n","replyTime":"2020-03-02T14:45:00","review":"Justin Congdon was such a pleasant person to work with! He was very knowledgeable and informative, and a very nice conversationalist as well!! I truly appreciated all of his honesty and assistance! Awesome Customer Service!!! Thank you kind sir!??????????????","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Nini T."},{"reviewId":"a4e5177b-62b8-48c6-8900-aa55fbb4efe8","range":0,"rating":5,"reply":"Hello Inez, thank you for sharing your thoughts! We aim to provide the highest level of customer service and are thrilled to hear your experience with Pearl reflects that! Your recommendation is the best compliment we can receive! Don't hesitate to reach out if you need any future assistance. ","replyTime":"2020-01-12T11:52:00","review":"Went to extra space storage for a storage had the best experience with customer service pearl ward am amazing person very friendly person she knows customer service. Would recommend pearl and extra space storage to every one I know thanks pearl and extra space storage great prices too","source":"Google","submissionTime":"2020-01-11T00:00:00","userName":"Inez G."},{"reviewId":"dfa29ebf-e84a-44eb-b396-9eda16a31350","range":0,"rating":5,"reply":"Thank you for the kind remarks, Cheryl! We're so happy to hear Justin provided a helpful rental experience and earned your recommendation! Let us know if we can do anything else to assist you!","replyTime":"2020-01-05T09:09:00","review":"Justin was so helpful! He was super friendly and really got to know us on a personal level. I highly recommend this place!","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Cheryl W."},{"reviewId":"6373fb1b-f2ee-4e8b-8c67-3d0301bf2683","range":0,"rating":5,"reply":"Thank you for your feedback, Jeremy! We are happy to hear the move-in process was super smooth. Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage! ","replyTime":"2020-01-07T09:23:00","review":"Justin was excellent, the move in process was super smooth, and the property is clean and secure. Highly recomend Justin, and this property.","source":"Google","submissionTime":"2020-01-03T00:00:00","userName":"Jeremy B."},{"reviewId":"1d019f65-127b-4942-9563-97e313b33142","range":0,"rating":5,"reply":"Thank you so much for your kind words, Shanity. We really appreciate you taking the time to share your experience with us. We're glad our manager was able to help. Let us know if we can do anything to assist you! \n","replyTime":"2020-01-04T08:43:00","review":"Had a very easy inexpensive experience here. The wonderful lady that helped me was able to bring fun into what I am sure is a boring job.","source":"Google","submissionTime":"2020-01-03T00:00:00","userName":"Shanity F."},{"reviewId":"8b2ef0e8-e478-4637-8282-228a5c2a28bb","range":0,"rating":5,"reply":"Thanks, Andrea! We're pleased to hear you've had a positive experience with Justin throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2019-12-28T13:57:00","review":"Good experience by Justin","source":"Google","submissionTime":"2019-12-28T00:00:00","userName":"Andrea R."},{"reviewId":"46a25eee-3fa4-4cfa-bdc7-1742348146b1","range":0,"rating":5,"reply":"Thanks for the kind words, Kels! We work hard to meet the expectations of our customers, and we're happy to hear Justin hit the mark for you! Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2019-12-28T17:22:00","review":"Justin is amazing. He gave an amazing customer service experience. I wish everyone was like him.","source":"Google","submissionTime":"2019-12-28T00:00:00","userName":"Kels R."},{"reviewId":"e96df449-ab3d-44d4-8ee1-37f1172040be","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Harry! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience with Pearl reflects that. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if we can do anything to assist you! ","replyTime":"2019-12-19T16:03:00","review":"Friendly staff, clean facilities, Pearl was very helpful","source":"Google","submissionTime":"2019-12-19T00:00:00","userName":"Harry T."},{"reviewId":"5a92987e-716b-42c7-9792-d302568fe0ae","range":0,"rating":5,"reply":"Hi Samuel, thank you for your review. We're glad Pearl was able to help you get into a unit today! Let us know if we can do anything to assist you! \n","replyTime":"2019-12-19T16:09:00","review":"Pearl was extremely nice and precise she was able to get me into a unit I today! ??????","source":"Google","submissionTime":"2019-12-19T00:00:00","userName":"Samuel S."},{"reviewId":"ea647bba-ec4d-45d8-b9fd-e7e7c7ea6f7b","range":0,"rating":5,"reply":"Thanks, Sam! Our team in Colorado Springs works hard to make every customer's experience positive. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-12-10T17:19:00","review":"Very friendly","source":"Google","submissionTime":"2019-12-10T00:00:00","userName":"sam m."},{"reviewId":"62bc0149-bd8c-4c34-beac-9fbc28766983","range":0,"rating":5,"reply":"Thank you for your kind words, Jeremiah. Security is our top priority and we appreciate that you have trusted us with your belongings! Let us know if we can do anything to assist you! ","replyTime":"2019-12-10T08:09:00","review":"I feel like my stuff is safe inside. That staff does a great job.","source":"Google","submissionTime":"2019-12-09T00:00:00","userName":"Jeremiah H."},{"reviewId":"d04a5202-9448-4161-940d-ddabad3ea9cd","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Anthony! \n\n","replyTime":"2019-11-30T11:21:00","review":"Justin at ExtraSpace Storage is great and likes making sure that I?m happy as a customer here. I used to rent at Public Storage but their prices were much higher than the deal I received online here at ExtraSpace storage. So far after being here for two months I really feel it?s a better place to rent, and I will most likely never rent a storage unit again from Public Storage.","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"Anthony L."},{"reviewId":"551e13b8-ae73-40e0-b2e8-c6233fa4af9b","range":0,"rating":5,"reply":"Hi Matthew, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Justin made sure you were satisfied with your experience. Thanks for recommending Extra Space Storage!","replyTime":"2019-11-30T11:28:00","review":"Clean space, and excellent staff. Justin took tine out of his day to make sure i was satisfied with my experience with Extra Space. And let me tell you. He did NOT disappoint. Im new to the area  and he let me know all the good spots in town. Would absolutely reccomend to anyone looking for a Storage Facility. Not often you come across a young man like Justin working in this industry.","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"Matthew P."},{"reviewId":"4af4077f-4090-48ce-b17b-3931624bd795","range":0,"rating":4,"reply":"Thank you for the kind words, Warren! We're committed to providing excellent customer service and are thrilled to hear your experience with Justin reflects that. Don't hesitate to reach out if you need anything!\n\n","replyTime":"2019-11-30T13:34:00","review":"The facility was not what I was looking for, I wanted more indoor climent control.  They where full, but had nice insulted unit.  I just did not like the layout for my needs of this unit, but I have stored other items, and it would have been great for those.  But Justin is who I spoke with, excellent customer service.  He alone is only reason I am writing a review.","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"Warren T."},{"reviewId":"37478ac3-9be3-42cf-9588-2ca793f9b933","range":0,"rating":5,"reply":"Hi Pavlvs, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a professional, helpful staff and are thrilled to hear your experience with Justin reflects that. Don't hesitate to reach out if you need anything!\n\n","replyTime":"2019-11-30T13:40:00","review":"Just a kudos review...\n I've used Extra Space Storage in Colorado Springs. A very clean facility and great staff.\n At this location, I had the pleasure of having Justin assist me.\n Very professional, and. He was a great help.\n A very good experience.\n As long as Extra Space employs quality people like Justin, I'll be a customer.","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"PAVLVS T."},{"reviewId":"c4f146b3-dc2c-43a1-8d7c-f00395471a45","range":0,"rating":5,"reply":"We appreciate your feedback, Daryl. We're glad Justin was very prompt and courteous. Don't hesitate to reach out if you need anything!","replyTime":"2019-11-30T14:12:00","review":"Justin is a very prompt and courteous and customer friendly.","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"Daryl S."},{"reviewId":"9328c224-90e6-4996-9e0d-d845c29d28e0","range":0,"rating":5,"reply":"Thank you for the kind words, William! We're committed to providing excellent customer service. We're glad Justin was able to help answer any questions you had. Don't hesitate to reach out if you need anything!","replyTime":"2019-11-30T14:29:00","review":"Justin provided me with great customer service and was very helpful in answering any of the questions I had. Very personable and easy to talk to.","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"William P."},{"reviewId":"ebfce48b-fab0-4045-b4d9-07604ba2cfea","range":0,"rating":5,"reply":"Thank you for your 5-star review,  Roonielmao! We're glad Justin was able to help! Let us know if we can do anything to assist you!","replyTime":"2019-11-30T14:57:00","review":"awesome help from justin. five stars","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"ROONIELMAO"},{"reviewId":"d16c2579-019e-4792-89d4-6ea68a9b4b45","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Melissa! \n\n","replyTime":"2019-11-30T14:59:00","review":"Great place for your storage needs thanks Justin","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"Melissa V."},{"reviewId":"347f2831-1233-4979-ad4f-666acf3c05ac","range":0,"rating":5,"reply":"Thanks, Josh! We're pleased to hear you've had a positive experience with Justin throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2019-11-29T14:17:00","review":"Justin was a pleasure to work with. Got us set up with a great unit.","source":"Google","submissionTime":"2019-11-29T00:00:00","userName":"Josh S."},{"reviewId":"aca195f2-2949-4004-9bbe-308ebbb1e971","range":0,"rating":5,"reply":"Thank you for the kind words, Nick. We are so happy to hear you?ve had a great experience renting with Justin! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-11-29T18:07:00","review":"Justin did a good job and took care of me","source":"Google","submissionTime":"2019-11-29T00:00:00","userName":"Nick G."},{"reviewId":"05f36935-eaeb-4485-8135-b3b4be94a66b","range":0,"rating":5,"reply":"Thanks for renting with us, Angela! At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Give us a call at (719) 447-0452 if you need any assistance.","replyTime":"2019-11-29T18:16:00","review":"Walked in and Justin did a good job of taking care of us getting a unit. Very polite and made things simple and easy.","source":"Google","submissionTime":"2019-11-29T00:00:00","userName":"Angela M."},{"reviewId":"d187a6c8-fa47-4068-b61e-dda6ab893e46","range":0,"rating":5,"reply":"P, your recommendation to friends and family is the best compliment that we can receive! We are so happy to hear you?ve had a great experience renting with Justin. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-11-29T18:02:00","review":"Justin was professional and friendly, took the time to explain all the options. I left the office confident that I had acquired exactly the unit I needed for my storage needs. Definitely recommend the experience.","source":"Google","submissionTime":"2019-11-29T00:00:00","userName":"P S."},{"reviewId":"bad68ee5-24fd-4db5-8b61-665a1b182925","range":0,"rating":5,"reply":"Thank you so much for your kind words, Jennifer. We really appreciate you taking the time to share your experience with us. We're glad Justin was able to help. Thanks for recommending Extra Space Storage!\n","replyTime":"2019-11-25T16:55:00","review":"Best of the best in Colorado for storage personal. Justin is a character for sure and had great conversation. Our experience was outstanding! Interesting person to talk to when coming in the office. I?d recommend extra space storage to anyone and especially if Justin congdon is helping you out!","source":"Google","submissionTime":"2019-11-25T00:00:00","userName":"Jennifer P."},{"reviewId":"90c4f35d-801c-416c-afcf-6d78efed48cc","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Ana! We pride ourselves on having a professional, helpful staff and are thrilled to hear your experience with Justin reflects that. Thanks for recommending Extra Space Storage!","replyTime":"2019-11-25T16:55:00","review":"Este d?a ha sido un d?a muy especial, my Daugther Jennifer and me, rented and storage here and we bouth highly recommended this place, Justin is very profesional and helpful. We had a great impresi?n and a great deal.","source":"Google","submissionTime":"2019-11-25T00:00:00","userName":"Ana R."},{"reviewId":"4da15749-cfc7-4f25-91a0-d37839c0ab8e","range":0,"rating":5,"reply":"Thank you for the kind words, The Apotheke Colo Springs. Justin is an asset to our team and we're so glad that we have hardworking employees like him! We are here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2019-11-21T14:45:00","review":"Justin is amazing! Was stuck moving during a snow storm. Poor guy is sick and ran outside to show me around. Nicest, kindest human ever! Thank you and feel better!","source":"Google","submissionTime":"2019-11-21T00:00:00","userName":"The A."},{"reviewId":"80ae0cf3-ff54-4661-9ea4-afce702f9d83","range":0,"rating":4,"reply":"Thank you for the kind words, Heidi. We're glad Justin was able to help! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.","replyTime":"2019-11-18T18:21:00","review":"Justin is awesome and honestly wants to help you. The facility is clean and well lit. No problems here. The only reason I can't give 5 stars is that in the area where you store a vehicle or RV, there are no cameras, so had someone steal something off my camper trailer and there was no way to find out who did it.","source":"Google","submissionTime":"2019-11-18T00:00:00","userName":"Heidi G."},{"reviewId":"181152c6-de68-4309-a6f4-863aafb182a4","range":0,"rating":5,"reply":"Thank you so much for your kind words, Neftali. We really appreciate you taking the time to share your experience with us. We're glad Justin was able to help you get the right space that was within your budget. Thanks for recommending Extra Space Storage!\n","replyTime":"2019-11-16T12:38:00","review":"My experience was perhaps one of the best I had while looking for space to move some of my personal belongings while looking for a new place to live. I was helped by a young man named Justin who helped me out to get the right space that was within my budget. I would definitely recommend this place to anyone who doesn't have extra space and need to store some things. Thank you Justin and thank you Extra Space Storage.","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Neftali T."},{"reviewId":"dd379aa3-8f6f-4e24-ac29-e40ac02f6577","range":0,"rating":5,"reply":"Thank you so much for your kind words, Earnest. We really appreciate you taking the time to share your experience with us. We're glad our team explained all your questions and gave you a few options to consider. Don't hesitate to reach out if you need anything","replyTime":"2019-11-16T13:01:00","review":"Great experience very detailed and explained all my questions also gave me a few options to consider, I was impressed good service.","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Earnest S."},{"reviewId":"532d6a0f-0d63-464b-821c-3642e81e482c","range":0,"rating":5,"reply":"Hi Brayden, we're glad Justin was able to help you get set up and answered all your questions. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage!\n\n","replyTime":"2019-11-16T13:42:00","review":"Had justin helping me get set up. Very friendly with everything. Answered all questions and keeps it simple. Would recommend others to this location.","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Brayden M."},{"reviewId":"d04f4ee6-2a87-443b-9ae3-499e7df28215","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Darrin! It is wonderful to hear that Justin provided you with the excellent service we strive to provide for all of our customers! Give us a call at (719) 447-0452 if you need any future assistance!","replyTime":"2019-11-17T10:21:00","review":"Amazing customer service by Justin. He made everything extremely smooth and easy. Very friendly and easy to talk to. You can tell he loves his job and goes above and beyond to take care of his customers.","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Darrin G."},{"reviewId":"4ae7d78b-3328-45df-8ea8-f2867f313057","range":0,"rating":5,"reply":"Hi KateLynne, thanks for leaving us a review! We're so glad to hear Justin provided 5-star service! We make it a priority to provide clean facilities and are thrilled your experience reflects that. Stop by our office if you need anything! ","replyTime":"2019-11-17T09:08:00","review":"Justin was a huge help in assisting my husband and I with the best deal. The customer service was top notch and the facility was clean and inviting!","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"KateLynne G."},{"reviewId":"ac8fcd1e-03df-4e3f-b9fa-4408337e6fd8","range":0,"rating":5,"reply":"Thank you for returning to Extra Space Storage, Lisa! Hearing that you had a positive experience renting with Justin is the best thing we could hope for! Your recommendation means the world to us. As always, don't hesitate to reach out if you need anything!","replyTime":"2019-11-17T09:52:00","review":"Justin did a excellent job on helping me get my storage unit!Got me a very great deal!This is my third time renting from here an I will highly recommend it to everyone I know!!","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Lisa G."},{"reviewId":"cb478732-e8c7-4461-b2fc-ef55e911ebad","range":0,"rating":5,"reply":"Thank you for your review, Sabrina! We're glad to hear you're enjoying your storage experience with Justin! Don't hesitate to reach out if you need any future assistance. ","replyTime":"2019-11-17T09:56:00","review":"Justin always gets me taken great care of. A+","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Sabrina M."},{"reviewId":"584a1c02-c55c-4e43-accc-7df332b87123","range":0,"rating":5,"reply":"Thank you for your kind words Tony! We work hard to meet the expectations of our customers, and we're happy to hear Justin hit the mark for you! Don't hesitate to stop by the office if you need anything.","replyTime":"2019-11-17T09:48:00","review":"Justin is an amazing customer service rep. He sets the bar for positive customer experiences.","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Tony K."},{"reviewId":"71ca7d0e-1b46-4fa2-a9a6-f5082dc73895","range":0,"rating":5,"reply":"It's great to hear from you, Keena! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Give us a call at (719) 447-0452 if you need anything.","replyTime":"2019-11-17T08:15:00","review":"Great customer service and clean","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Keena L."},{"reviewId":"8e14c75f-1842-4ccf-898d-0bfe07cb95c7","range":0,"rating":5,"reply":"Jack, thanks so much for your review. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Let us know if we can do anything else to assist you.","replyTime":"2019-11-14T12:30:00","review":"Justin got me set up. Great customer service and great personality. 5 stars for your 5 star team member.","source":"Google","submissionTime":"2019-11-14T00:00:00","userName":"Jack c."},{"reviewId":"4106cbd0-4fd7-4d95-b2d3-91b5ce0dbebc","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Stephanie. We're glad Justin was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2019-11-14T12:31:00","review":"Justin was extremely helpful, he got me all set  up and I was very pleased with his customer service. Thank you justin!","source":"Google","submissionTime":"2019-11-14T00:00:00","userName":"Stephanie"},{"reviewId":"8fbcf2b9-d82d-4904-bacf-d53491ce2892","range":0,"rating":5,"reply":"Hi Rachel, thank you for your review. We're glad Justin was able to help! Let us know if we can do anything to assist you!\n","replyTime":"2019-11-14T16:43:00","review":"Good storage place. Justin was incredibly helpful. Well done.","source":"Google","submissionTime":"2019-11-14T00:00:00","userName":"Rachel F."},{"reviewId":"367ed5c7-1f23-453a-a8d6-77d9d92b40d5","range":0,"rating":5,"reply":"Thank you for the kind words, Katie! We're committed to providing excellent customer service. We pride ourselves on having a friendly staff and are thrilled to hear your experience with Justin reflects that. Stop by the office if you need anything.\n","replyTime":"2019-11-13T15:18:00","review":"Amazing service, we walked in and Justin has the best customer service & friendly. Thanks a lot.","source":"Google","submissionTime":"2019-11-13T00:00:00","userName":"Katie R."},{"reviewId":"25742317-6c24-4de1-a2ec-b333482119b4","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Shay! We're so glad to hear you had a positive experience renting with Justin! Stop by our office or give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2019-11-12T13:14:00","review":"Justin was great on today he got me squared away with my unit. Anyone that needs a unit for any reason justin is the man.","source":"Google","submissionTime":"2019-11-12T00:00:00","userName":"Shay W."},{"reviewId":"1b62984b-0d7d-4e08-a0d0-14f844568200","range":0,"rating":5,"reply":"Hi Ashlee, thank you for sharing your thoughts! We strive to provide quality service from the beginning of your rental to your move out. We?re glad to know you experienced that with Justin! If you have any future storage needs, we would love to have you back!","replyTime":"2019-11-12T14:12:00","review":"Love this space, no strings and easy to move in & out. The assistant manager Justin was nice friendly and made it super easy to get everything done.","source":"Google","submissionTime":"2019-11-12T00:00:00","userName":"Ashlee S."},{"reviewId":"3cf0226a-c614-4e11-ade7-899627788fbe","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Sharaya. We are so happy to hear you?ve had a great experience renting with Justin. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-11-09T13:42:00","review":"Justin is amazing!!","source":"Google","submissionTime":"2019-11-09T00:00:00","userName":"Sharaya L."},{"reviewId":"edc201dc-de05-4cf4-a996-e0ee00fd5c53","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Red! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything.","replyTime":"2019-11-09T14:47:00","review":"I?ve been storing things for a while and had an issue and Justin stepped up and took care of it instantly!! I recommend him and the facility for all of your storage needs! Fast friendly and excellent service!!","source":"Google","submissionTime":"2019-11-09T00:00:00","userName":"Red E."},{"reviewId":"5d9ddc09-ca87-43d6-b246-37df916d7103","range":0,"rating":5,"reply":"Rain, thanks so much for your review. We're glad Justin was able to help meet your storage needs and provide a positive rental experience! Give us a call at (719) 447-0452 or stop by the office if you need anything.","replyTime":"2019-11-09T14:24:00","review":"Justin rocks?keep on keepin on guys","source":"Google","submissionTime":"2019-11-09T00:00:00","userName":"Rain B."},{"reviewId":"43766838-5743-4378-b934-41853ce5bd02","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Beverly. We're committed to providing excellent service and we're glad you had a positive experience renting with Justin! Give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2019-11-09T14:43:00","review":"Justin is great customer service!","source":"Google","submissionTime":"2019-11-09T00:00:00","userName":"Beverly M."},{"reviewId":"70c5eedd-8625-436c-b604-0d4c6eb053c3","range":0,"rating":5,"reply":"Darrin, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Thank you for choosing Extra Space. Give us a call at (719) 447-0452 or stop by the office if you need anything!","replyTime":"2019-11-09T15:20:00","review":"Excellent service!!! Justin was very helpful, great people skills, and very respectful.","source":"Google","submissionTime":"2019-11-09T00:00:00","userName":"Darrin D."},{"reviewId":"f8d8bad8-63a9-4c73-bf4d-0005d3e53211","range":0,"rating":5,"reply":"Sunny, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything.","replyTime":"2019-11-09T10:05:00","review":"Justin Congdon is so awesome and helped us through this adventure! Very superb service! Thank you!","source":"Google","submissionTime":"2019-11-08T00:00:00","userName":"Sunny"},{"reviewId":"a042826f-5f0b-417c-a710-ec30df91cb49","range":0,"rating":5,"reply":"Nicole, we know there are many different self-storage options and we're thrilled you've chosen to rent with Extra Space Storage in your new area! We are here to serve you, so give us a call at (719) 447-0452 if you need any future assistance. Our team is happy to help with any of your storage needs!","replyTime":"2019-11-07T09:28:00","review":"Justin has been very helpful with us and our storage unit. We recently moved across country two weeks ago, and was able to snag a large unit to store our whole household. Thank you for helping to make this transition as easy as possible!","source":"Google","submissionTime":"2019-11-06T00:00:00","userName":"Nicole L."},{"reviewId":"c9f06930-352a-4f7d-87f7-b710a65f2d5c","range":0,"rating":5,"reply":"We?re glad you chose Extra Space, Collin! We're so happy to hear Justin was able to make your transfer process hassle-free! Give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2019-11-07T10:10:00","review":"Justin was a huge help with my unit downsizing. Great service!","source":"Google","submissionTime":"2019-11-06T00:00:00","userName":"Collin W."},{"reviewId":"817f1d86-04c3-4cc1-bf4b-d9622fa7c390","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Jeffrey! We are so happy to hear you?ve had a great experience renting with Justin. Give us a call at (719) 447-0452 if you need any future assistance!","replyTime":"2019-11-07T09:45:00","review":"justin conghon what a great person to work with  on my rental we need more like him","source":"Google","submissionTime":"2019-11-06T00:00:00","userName":"Jeffrey E."},{"reviewId":"b8fd5013-7dce-481e-8d32-611340e697cf","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Maria! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (719) 447-0452 if you need anything!","replyTime":"2019-11-07T08:47:00","review":"Justin was Awsum &&& helped us with everything.       Recommend him to all","source":"Google","submissionTime":"2019-11-06T00:00:00","userName":"Maria P."},{"reviewId":"d027d7da-2cc3-421c-9687-dee7b06f5fb1","range":0,"rating":5,"reply":"Thank you for the kind words, Mickayla. We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience with Justin reflects that. Let us know if we can do anything to assist you!\n","replyTime":"2019-11-06T08:17:00","review":"Justin was fantastic!! Very helpful and super friendly!","source":"Google","submissionTime":"2019-11-05T00:00:00","userName":"Mickayla G."},{"reviewId":"b4fec93d-643e-4356-b5bf-1cd76119e55d","range":0,"rating":5,"reply":"Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Justin was able to provide that for you! We really appreciate the 5-star review, Aaron!","replyTime":"2019-11-03T12:54:00","review":"Justin was extremely helpful and provided all the information I needed to make the right decision on the size of the storage unit I needed.","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Aaron D."},{"reviewId":"18223c26-795e-431f-bbaf-0b8c358de9d7","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Maria! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.","replyTime":"2019-11-04T15:35:00","review":"Justin has been very friendly and helpful with the process of renting a unit!","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Maria F."},{"reviewId":"246f6ea0-151c-45c4-a928-587b20387db1","range":0,"rating":5,"reply":"Richard, your recommendation to friends and family is the best compliment that we can receive! We're thrilled Justin was able to find a solution to your storage needs! Let us know if we can do anything else to assist you.","replyTime":"2019-11-03T09:18:00","review":"Justin was very helpful. He was very resourceful to make sure that my personal belongings will be very well protected. He made sure to make sure everything  fits my needs for a storage unit. I would 10/10 recommend him to friends/family!","source":"Google","submissionTime":"2019-11-01T00:00:00","userName":"Richard S."},{"reviewId":"a47983cb-a84c-4482-bb3b-0622d4fdda8a","range":0,"rating":5,"reply":"We are so happy to hear you?ve had a great experience renting with Justin. Let us know if we can do anything else to assist with your storage needs, Shauna!","replyTime":"2019-11-03T09:32:00","review":"Justin was the best representative I have ever met. Thank you so much for your help","source":"Google","submissionTime":"2019-11-01T00:00:00","userName":"Shauna M."},{"reviewId":"ce5f3261-25ce-4621-94c2-eec43a289036","range":0,"rating":5,"reply":"It's great to hear from you, Sam. We're glad Justin was able to help out with your family's storage needs! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2019-11-03T10:10:00","review":"Justin was wonderful helped my mom out with expertise","source":"Google","submissionTime":"2019-11-01T00:00:00","userName":"Sam D."},{"reviewId":"b4d2d347-3e85-4e02-80ab-3fe644506905","range":0,"rating":5,"reply":"Thank you for your kind words, Melissa. Security is our top priority and we appreciate that you have trusted us with your belongings! Thanks for recommending Extra Space Storage!","replyTime":"2019-11-02T12:56:00","review":"Justin was very thoughtful and informative! I feel safe leaving my items under Extra Space Storage?s care.  I highly recommend them!!","source":"Google","submissionTime":"2019-10-31T00:00:00","userName":"Melissa L."},{"reviewId":"2c20a222-0873-4e5b-a38c-84d0b9bca500","range":0,"rating":5,"reply":"Hi Elizabeth, we're glad Justin was able to help! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!\n","replyTime":"2019-10-26T09:54:00","review":"Justin was so much help. His customer  service was outstanding and helped us understand all the charges we had to take care of.","source":"Google","submissionTime":"2019-10-25T00:00:00","userName":"Elizabeth C."},{"reviewId":"ef40e93f-7b86-478a-ac46-614bacd047c7","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Amanda! \n\n","replyTime":"2019-10-21T16:05:00","review":"Found them online, called, and was able to get a great unit quickly! Justin was very prompt and very kind!","source":"Google","submissionTime":"2019-10-21T00:00:00","userName":"Amanda W."},{"reviewId":"112db19e-4d55-4703-b082-f4d41eb2b451","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Doug. We're glad our team in Colorado Springs was able to help! We are here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.","replyTime":"2019-10-17T11:34:00","review":"Really friendly and helpful staff.","source":"Google","submissionTime":"2019-10-16T00:00:00","userName":"Doug L."},{"reviewId":"d4e56c45-c6ea-408f-935c-34c4dcfb9a2a","range":0,"rating":5,"reply":"Thank you so much for your kind words, Cactus. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience with Justin reflects that. Let us know if we can do anything to assist you!\n\n","replyTime":"2019-10-15T11:38:00","review":"This is the first time I have needed to rent a storage, and it was a wonderful experience.  Ask for Justin!  He is very knowledgeable and informative. He even showed me which lock would best serve my purposes. AAA+++","source":"Google","submissionTime":"2019-10-15T00:00:00","userName":"Cactus J."},{"reviewId":"ab5a07bb-4cb7-4963-8020-9c4c049ca107","range":0,"rating":5,"reply":"Thank you for the kind words, Zach. We're glad Brian was able to help satisfy you needs! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2019-10-12T09:49:00","review":"Brian was excellent with helping satisfy our needs for some extra space storage","source":"Google","submissionTime":"2019-10-11T00:00:00","userName":"Zach E."},{"reviewId":"dd517a89-7305-4203-9ead-7a5578f79053","range":0,"rating":5,"reply":"Thank you for the kind words, Lisa! We're committed to providing excellent customer service and are thrilled to hear your experience with Brian and Justin reflects that.  We really appreciate you taking the time to share your experience with us. Thanks for recommending Extra Space Storage!\n","replyTime":"2019-10-08T15:57:00","review":"Great service from Brian and Justin! Thanks for the positive experience. Would recommend this place to anyone needing a place to store their stuff!","source":"Google","submissionTime":"2019-10-08T00:00:00","userName":"Lisa D."},{"reviewId":"77c28d9b-d5ef-4950-9584-4b5f45abf472","range":0,"rating":5,"reply":"Thank you for your kind words, Cassidy. Security is our top priority and we appreciate that you have trusted us with your belongings! We're glad Justin was able to help. Thanks for recommending Extra Space Storage!","replyTime":"2019-10-05T13:49:00","review":"Great place to store, easy process, safe and secure property. Justin got me all taken care of and I highly recommend Extra Space Storage to anyone.","source":"Google","submissionTime":"2019-10-05T00:00:00","userName":"Cassidy F."},{"reviewId":"76b42293-6228-4e42-a7e0-2e4487661aa7","range":0,"rating":5,"reply":"Thank you so much for your kind words, Damien. We really appreciate you taking the time to share your experience with us. We're glad Justin was able to help. Thanks for recommending Extra Space Storage!\n","replyTime":"2019-10-05T15:03:00","review":"Great experience storing with these guys. Justin always took great care of me. I'd recommend them to anyone. A+","source":"Google","submissionTime":"2019-10-05T00:00:00","userName":"Damien C."},{"reviewId":"0bb01ac0-906f-4658-bad0-c78132641c28","range":0,"rating":5,"reply":"Thank you so much for your kind words, Russell. We really appreciate you taking the time to share your experience with us. Let us know if we can do anything to assist you!\n","replyTime":"2019-10-05T14:54:00","review":"Had a great experience storing at extra space storage. Ask for my boy Justin.","source":"Google","submissionTime":"2019-10-05T00:00:00","userName":"Russell L."},{"reviewId":"8c2847bf-c4e6-40d1-a41a-4c18607590db","range":0,"rating":5,"reply":"Thank you for the kind words, Jay. We're glad Justin was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2019-10-05T14:38:00","review":"Justin was great and very helpful thanks","source":"Google","submissionTime":"2019-10-05T00:00:00","userName":"jay d."},{"reviewId":"4f2374cd-1706-469c-b7f3-81454dbf1e79","range":0,"rating":5,"reply":"Thank you for the kind words, Livvie. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Providing renters with clean and secure facilities is our top priority. Let us know if we can do anything to assist you!","replyTime":"2019-10-05T08:00:00","review":"Brian with an I was awesome, super friendly, met me at the door when i arrived. The property was clean considering the area, lots of security camera, secure gate, and the prices were very reasonable. Signed up same day!!","source":"Google","submissionTime":"2019-10-04T00:00:00","userName":"Livvie C."},{"reviewId":"10326230-00fc-4ccd-9a2b-c3bd35ed3e3e","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Anthony. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin! Thanks for letting us help with your storage needs.  ","replyTime":"2019-10-03T14:42:00","review":"Justin Congdon was amazing. Very charismatic and. Highly professional got me squared away.","source":"Google","submissionTime":"2019-10-03T00:00:00","userName":"Anthony B."},{"reviewId":"8967a91e-7446-4523-b627-ed90c75ca021","range":0,"rating":5,"reply":"J J, your recommendation means the world to us! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin! Let us know if we can do anything else to assist with your storage needs.","replyTime":"2019-10-03T15:02:00","review":"Hands down easiest storage experience I?ve ever had. Very knowledgeable and friendly. Very easy people to talk to. Made everything very clear to me and was very patient with all my questions. Thank you so much to my new friend Justin Congdon. I will recommend all my friends and family to your facility.","source":"Google","submissionTime":"2019-10-03T00:00:00","userName":"J J."},{"reviewId":"535e50da-13ef-4ce8-a27b-5415dcc8cb1f","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Tracie! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!  \n","replyTime":"2019-09-25T15:24:00","review":"So friendly and helpful. Everything was quick and convenient.","source":"Google","submissionTime":"2019-09-25T00:00:00","userName":"Tracie W."},{"reviewId":"5ca34a90-996d-4d8a-95f6-8c129d449213","range":0,"rating":5,"reply":"Thank you so much for your kind words, Chris. We really appreciate you taking the time to share your experience with us. We're glad Brian was able to help. Stop by the office if you need anything.","replyTime":"2019-09-23T16:01:00","review":"I enjoyed my experience and brian was cool.","source":"Google","submissionTime":"2019-09-23T00:00:00","userName":"Chris W."},{"reviewId":"0f151722-41f5-4d6f-82ad-13dbcf2c16b8","range":0,"rating":5,"reply":"Thank you for the kind words, Briscoe. We're glad Justin explained the rental process and rules. We're committed to providing excellent customer service. Let us know if we can do anything to assist you!","replyTime":"2019-09-10T09:35:00","review":"Justin Condon did an excellent job explaining the rental process and rules. Very good personality and vreat customer service.","source":"Google","submissionTime":"2019-09-09T00:00:00","userName":"Briscoe M."},{"reviewId":"06930f5c-24a3-4943-a100-0e8ea7679d81","range":0,"rating":5,"reply":"Thank you for the kind words, Megan. We're glad Justin was able to help you find the right unit! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2019-09-08T09:28:00","review":"Justin was great! He instantly made us feel comfortable and did absolutely EVERYTHING he could for us to be able to find the right unit that was perfect for us.","source":"Google","submissionTime":"2019-09-07T00:00:00","userName":"Megan Y."},{"reviewId":"59313259-a175-4e91-a05e-f1e7047e1ba2","range":0,"rating":5,"reply":"Thank you for the kind words, Alex. We're glad Justin was able to help! Providing renters with clean and secure facilities is our top priority. Thank you for choosing Extra Space.","replyTime":"2019-09-08T08:19:00","review":"Justin was very super helpful and was full of information not just related to storage. The facility is clean and secure. Great guy, great place. Thank you.","source":"Google","submissionTime":"2019-09-07T00:00:00","userName":"Alex W."},{"reviewId":"18c2cc2d-54ac-4bdc-805a-83c827cb04e3","range":0,"rating":5,"reply":"Thank you for the kind words, Torrey. We're glad Brian made everything happen fast and proficient! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2019-09-03T15:08:00","review":"Brian was great. Made everything happen fast and proficient.","source":"Google","submissionTime":"2019-09-03T00:00:00","userName":"Torrey G."},{"reviewId":"0747117f-0f0f-41a5-8a68-784eddd93b9b","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Strawn! We're glad to hear the service you received at Extra Space was great! We're glad Brian was able to help. Thanks for recommending Extra Space Storage!","replyTime":"2019-08-27T10:16:00","review":"Great service, thanks to Brian. Definitely would recommend","source":"Google","submissionTime":"2019-08-24T00:00:00","userName":"Strawn W."},{"reviewId":"176d7078-bd86-4303-a0fa-e356688a2658","range":0,"rating":5,"reply":"Hi, Chantelli. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff and are thrilled to hear your experience reflects that. Providing renters with clean and secure facilities is our top priority. We're glad Brian was able to help. Thanks for recommending Extra Space Storage!","replyTime":"2019-08-10T10:24:00","review":"Justin was more than friendly and knowledgeable. The place is clean and safe. Staff is awesome! I got a second unit through Brian Levine and he was more than helpful as well! Definitely recommend!","source":"Google","submissionTime":"2019-08-09T00:00:00","userName":"Chantelli L."},{"reviewId":"4adb7743-f09d-4de7-959e-f3598a5053cf","range":0,"rating":4,"reply":"Hi Bilal, thank you for your kind words. We're glad Brian was able to help! Thanks for recommending Extra Space Storage!\n","replyTime":"2019-08-06T12:01:00","review":"Brian Levine is a pleasure. Polite, prepared and didn?t try to oversell anything. Would recommend to anyone new to the area.!","source":"Google","submissionTime":"2019-08-06T00:00:00","userName":"Bilal R."},{"reviewId":"1286cc78-2c4f-4b4d-ba9b-366df7fec9f6","range":0,"rating":5,"reply":"Hi, JT. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're glad our team had your unit ready to go when you arrived. Stop by the office if you need anything.","replyTime":"2019-08-06T12:09:00","review":"The office is fast and friendly, and had my unit ready to go when I arrived.","source":"Google","submissionTime":"2019-08-06T00:00:00","userName":"JT U."},{"reviewId":"4e9f125f-7683-46cd-8d56-8af3d1c3beb2","range":0,"rating":5,"reply":"Thank you for the kind words, Jahzzel! We're committed to providing excellent customer service. We're glad Justin was able to help during the whole new lease process and showed you different units. Thank you for being a loyal customer!\n","replyTime":"2019-07-27T09:54:00","review":"Awesome customer service, mr. Justin Congdon was very kind during the whole new lease process, was very patience to show me different units, I am kind of a complicated customer but he really knows how to deal with everything. So glad to be in a long term deal with you guys.","source":"Google","submissionTime":"2019-07-25T00:00:00","userName":"Jahzzel J."},{"reviewId":"025b5b70-87aa-453b-a73a-d532e68ac314","range":0,"rating":5,"reply":"Thanks, Kylee! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Justin was able to provide that for you! Stop by the office if you need anything.\n","replyTime":"2019-07-27T10:35:00","review":"Justin was extremely helpful today, I wasn't exactly certain the size unit I needed and he took the time to listen to me and look at the pictures I had taken of my furniture. He asked thoughtful questions about the location of the unit I would like and then took me out to look at units to units making certain we chose one large enough to fit all of my belongings but not too large so that I'd be getting over charged. He was incredibly thorough, personable and thoughtful.","source":"Google","submissionTime":"2019-07-25T00:00:00","userName":"Kylee H."},{"reviewId":"a44c7056-bc3c-417d-9ad4-1c337b55ae8b","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Kamdon. We're here to help if you have any questions or need assistance with your rental! Call us at (719) 447-0452 with any questions! ","replyTime":"2019-07-17T15:19:00","review":"hot Dog","source":"Google","submissionTime":"2019-07-17T00:00:00","userName":"Kamdon W."},{"reviewId":"e535050c-2b27-4eb9-ac4f-49d710ecf4c1","range":0,"rating":5,"reply":"Hi Sharon, thank you for your review. We're glad Brian was able to help! Let us know if we can do anything to assist you!\n","replyTime":"2019-07-15T17:05:00","review":"Brian was such an amazing help. Needed small storage for short time. He was very speedy with getting everything set up.","source":"Google","submissionTime":"2019-07-15T00:00:00","userName":"Sharon S."},{"reviewId":"5f5c5de9-d676-4919-9568-f18ffa9b07e9","range":0,"rating":5,"reply":"Hi Rick, we're glad Justin was able to help! Providing renters with clean and secure facilities is our top priority. Let us know if we can do anything to assist you!\n\n?","replyTime":"2019-07-13T07:29:00","review":"Just came in today to reserve two units. Justin was so helpful and welcoming, from opening the door when I drove in, through the whole process.\nVery clean-looking office and grounds, secure. I am confident my household goods will be safe here. \nExcellent web prices!","source":"Google","submissionTime":"2019-07-11T00:00:00","userName":"Rick A."},{"reviewId":"e94af03a-15f0-4f99-bbdd-14460f8e7966","range":0,"rating":5,"reply":"Thank you for the kind words, Caitlin. We're glad Justin was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2019-07-13T07:31:00","review":"Found the best prices around at a place where the reviews made me feel like they?d be trustworthy and helpful. Justin helped us out today and totally lived up to the great reviews we?d already seen for this storage facility. No issues at all, everything went so smoothly, and he even went out of his way to accommodate a bit of a complicated situation to help us out. Awesome!!","source":"Google","submissionTime":"2019-07-11T00:00:00","userName":"Caitlin A."},{"reviewId":"912b216d-1578-4a9a-8973-9cb7178f1134","range":0,"rating":5,"reply":"Hi Cindy, we're glad Justin was able to help! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!\n","replyTime":"2019-07-13T07:30:00","review":"Justin was so helpful as we worked through moving from a pod to a storage unit. Moving from out of state? Check out Extra Space Storage and you?ll get great customer service, great rates, great information.","source":"Google","submissionTime":"2019-07-11T00:00:00","userName":"Cindy A."},{"reviewId":"0f830465-dba8-44f9-89d0-95ea784138d7","range":0,"rating":5,"reply":"Thank you for the kind words, Anthony! We're committed to providing excellent customer service. We're glad Brian was able to help. Stop by the office if you need anything.\n","replyTime":"2019-07-10T11:00:00","review":"Great people. Love the personalized customer service. Brian was outstanding.","source":"Google","submissionTime":"2019-07-09T00:00:00","userName":"anthony h."},{"reviewId":"a2007747-439a-4f80-9c05-2e9795a52ed7","range":0,"rating":5,"reply":"Hi Jeffrey, thank you for your review! We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Stop by the office if you need anything.\n","replyTime":"2019-07-10T10:51:00","review":"Brian's golf cart is the only way to go. The storage units are clean, accessible and reasonably priced. No B. S.","source":"Google","submissionTime":"2019-07-09T00:00:00","userName":"Jeffrey A."},{"reviewId":"18bde1fd-1728-4c15-b6e9-8a11496c7d70","range":0,"rating":5,"reply":"Thank you for your feedback, AshGrove1014*. We are happy to hear the service you received at Extra Space was great! We're glad Brian was able to help. Stop by the office if you need anything.","replyTime":"2019-07-09T10:05:00","review":"Great service, Lead through the process quickly and efficiently. Thank Brian Levine  look forward to next visit.","source":"Google","submissionTime":"2019-07-08T00:00:00","userName":"AshGrove1014 *."},{"reviewId":"d5ca73b4-78eb-470e-ad67-3f82c6426d52","range":0,"rating":5,"reply":"Thank you for the kind words, Rikki! We're committed to providing excellent customer service. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-07-06T13:58:00","review":"They have great prices! And great service!","source":"Google","submissionTime":"2019-07-05T00:00:00","userName":"rikki g."},{"reviewId":"970b736c-7965-4789-b6c4-f95cb68e4bc0","range":0,"rating":5,"reply":"Thank you for the kind words, Channtel! We're committed to providing excellent customer service. We're glad Brian was able to help you find the best option for you. Stop by the office if you need anything.\n","replyTime":"2019-07-04T12:48:00","review":"Love this storage place, grear customer service and helps their customers out on that tine of need. Worked Brian whom had patience to see what option would be best for me. Thanks","source":"Google","submissionTime":"2019-07-03T00:00:00","userName":"Channtel K."},{"reviewId":"e88df958-2291-4c02-b009-a0c7fd836fc4","range":0,"rating":5,"reply":"Thank you for the kind words, Crash. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (719) 447-0452 if you need any future assistance.\n","replyTime":"2019-06-22T15:22:00","review":"Brian was great.","source":"Google","submissionTime":"2019-06-22T00:00:00","userName":"Crash K."},{"reviewId":"791f6795-4684-43cf-9c1f-5f7fc86734fb","range":0,"rating":5,"reply":"Hi Paidge, thank you for your review. We're glad Brian was able to help! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-06-22T15:22:00","review":"Brian was very Helpful! Thank you!","source":"Google","submissionTime":"2019-06-22T00:00:00","userName":"Paidge J."},{"reviewId":"fef68474-1f11-4157-b89d-3bda1469f07a","range":0,"rating":4,"reply":"Hi Jeffery, thank you for your review. We're glad Brain and David were able to help! Let us know if we can do anything to assist you!\n","replyTime":"2019-06-21T12:29:00","review":"All the staff have been great and helpful from Brain to David.","source":"Google","submissionTime":"2019-06-19T00:00:00","userName":"Jeffery B."},{"reviewId":"d2366d38-3fa4-4210-abde-d59a665f8df1","range":0,"rating":5,"reply":"Thank you for your feedback, Jephree. We are happy to hear the service you received at Extra Space was excellent! We pride ourselves on having a helpful and friendly staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.\n","replyTime":"2019-06-21T11:58:00","review":"The overall service and facility was excellent. Employees were helpful and very friendly and professional. 5 stars for extra space storage-Jrock(Jeffrey c. James)","source":"Google","submissionTime":"2019-06-19T00:00:00","userName":"jephree j."},{"reviewId":"79aa91e8-b097-42c8-8496-60ca2cc4b816","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Mark! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service, and are thrilled your experience with Brian reflects that! Stop by our office if you need anything! ","replyTime":"2019-06-17T13:59:00","review":"I had called around before I found a great price for this unit. I spoke to Brian and  leased it the same day I called.  Office and property are really clean too.","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"Mark T."},{"reviewId":"e1933937-e04f-42a1-a2ca-3a6e43672fab","range":0,"rating":5,"reply":"Hi Alicia, thank you for your review. We're glad Brian was able to help you find a storage unit. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-06-11T10:18:00","review":"Brian Levine assisted us in finding a storage unit.  He was very polite, drove us in a golf cart and installed a lock at inspection of the unit.","source":"Google","submissionTime":"2019-06-07T00:00:00","userName":"Alicia C."},{"reviewId":"970ff6be-a1f1-4421-97a9-42d38785adb8","range":0,"rating":5,"reply":"Victoria, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything. ","replyTime":"2019-05-29T08:19:00","review":"Brian","source":"Google","submissionTime":"2019-05-28T00:00:00","userName":"Victoria C."},{"reviewId":"c1987013-5c77-4dd0-8851-54608aab0be9","range":0,"rating":5,"reply":"Hi Junior, we're glad Bryan was able to help! We are happy to hear your process was smooth and easy. Thanks for recommending Extra Space Storage!\n","replyTime":"2019-05-25T14:03:00","review":"Great Storage Place, Bryan Helped Me Out. The Process Was Smooth And Easy. I would really recommend this place.","source":"Google","submissionTime":"2019-05-24T00:00:00","userName":"Junior R."},{"reviewId":"1b0e5487-837f-4c1a-80ba-e05512607f79","range":0,"rating":5,"reply":"Thank you for your feedback, Spencer! We are happy to hear the service you received was easy, quick, and friendly. Let us know if we can do anything to assist you!","replyTime":"2019-05-18T12:16:00","review":"Easy, quick, and friendly.","source":"Google","submissionTime":"2019-05-17T00:00:00","userName":"Spencer M."},{"reviewId":"d17f1e6b-903f-419c-8e7e-7e54cd8e97c2","range":0,"rating":5,"reply":"Hi Amora, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a helpful and friendly staff. Stop by the office if you need anything.\n","replyTime":"2019-05-11T09:43:00","review":"Clean and respectable! Has great deals and very friendly!","source":"Google","submissionTime":"2019-05-10T00:00:00","userName":"Amora G."},{"reviewId":"9416f434-af55-4aeb-8763-ae4da930763d","range":0,"rating":3,"reply":"Thank you for leaving us a rating, Katrina. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (719) 447-0452 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.\n","replyTime":"2019-05-06T18:17:00","review":"Expensive","source":"Google","submissionTime":"2019-05-04T00:00:00","userName":"Katrina L."},{"reviewId":"0c48f8b3-e0fb-483a-9ee8-0d3ba4fb99e2","range":0,"rating":5,"reply":"We know you have many options for storing your belongings and are committed to being the most convenient, secure and professional storage solution in your neighborhood. We appreciate you taking the time to share your experience with us! Thanks for being a loyal customer, Donald! Stop by our office if you need anything in the future!\n\n","replyTime":"2019-05-03T18:40:00","review":"Never had to use it but i do hear the space and security is very good","source":"Google","submissionTime":"2019-05-02T00:00:00","userName":"Donald B."},{"reviewId":"24c195be-ddeb-4350-8c97-13058870a52d","range":0,"rating":5,"reply":"Taylor, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Excellent customer service is very important to our team! Let us know if you have any questions about your rental! Thank you so much for choosing Extra Space Storage! \n","replyTime":"2019-05-03T17:44:00","review":"Good service. Friendly staff.","source":"Google","submissionTime":"2019-05-01T00:00:00","userName":"Taylor R."},{"reviewId":"f4c5ca8b-404d-4d9f-9c56-ca2b4b96db1b","range":0,"rating":5,"reply":"Hi Angel, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (719) 447-0452 or stop by the office if you need anything!\n\n","replyTime":"2019-04-25T17:52:00","review":"Great service","source":"Google","submissionTime":"2019-04-24T00:00:00","userName":"Angel L."},{"reviewId":"22814434-d21e-4b45-a2b0-8616711277c7","range":0,"rating":3,"reply":"Thank you for taking the time to leave us a rating, Donya. Please contact us at (719) 447-0452 with any specific details that could help us improve your experience in the future. Thanks for letting us help with your storage needs!\n","replyTime":"2019-04-24T16:51:00","review":"Nice clean  very cool","source":"Google","submissionTime":"2019-04-23T00:00:00","userName":"Donya M."},{"reviewId":"5e1a18de-57cd-45d0-87d8-9b878b8cf822","range":0,"rating":5,"reply":"Thank you so much for your kind words, Ryan. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff. Thanks for recommending Extra Space Storage!","replyTime":"2019-04-21T17:00:00","review":"Had a great experience with extra space storage. Very friendly, great communication, and very knowledgable. I would recommend everyone if I could.","source":"Google","submissionTime":"2019-04-20T00:00:00","userName":"Ryan C."},{"reviewId":"b3f42dce-a328-4026-af1d-f324b816b4b3","range":0,"rating":5,"reply":"Thanks so much for your review, Carlos! We're glad to hear our staff provided you with great service! Don't hesitate to reach out if you need further assistance!","replyTime":"2019-04-20T17:00:00","review":"Excelente service and great deals for military people!!","source":"Google","submissionTime":"2019-04-19T00:00:00","userName":"Carlos F."},{"reviewId":"b53c8009-8a07-46f0-ba2c-baaf98b53280","range":0,"rating":5,"reply":"Thanks for your review, Susan! We're pleased to hear you've had a positive experience with our staff throughout the rental process. Stop by our office if you need anything!","replyTime":"2019-04-15T17:00:00","review":"The man at the front was very helpful and he was kind and respectful","source":"Google","submissionTime":"2019-04-08T00:00:00","userName":"Susan B."},{"reviewId":"2251faa3-3f4d-4267-8403-290d91505f6d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jessica. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Brian and the rest of our team are happy to help, so let us know if you have any questions!","replyTime":"2019-04-08T17:00:00","review":"Brian is super helpful and made everything easy","source":"Google","submissionTime":"2019-04-03T00:00:00","userName":"Jessica S."},{"reviewId":"754b3ea6-0e14-47d6-bcd5-88091e0d5a3e","range":0,"rating":5,"reply":"Hi Geno, we're glad our manager was able to help! We pride ourselves on having a helpful and friendly staff. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out if you need anything!","replyTime":"2019-04-08T17:00:00","review":"The property manager was very courteous, friendly and provided all of the information that I needed to make it a \"world class\" experience. Thank you","source":"Google","submissionTime":"2019-04-03T00:00:00","userName":"Geno A."},{"reviewId":"032a97a2-ef03-471c-85b8-7a33ecf3d7bc","range":0,"rating":4,"reply":"Thank you for your review, FutureAirman! We are happy to hear you got the room you needed. Security is our top priority and we appreciate that you have trusted us with your belongings! Your recommendation to friends and family is the best compliment that we can receive! Stop by the office if you need anything.","replyTime":"2019-04-04T10:27:00","review":"Came in today got what I needed. They don't have really big storages available ATM but I got the room I needed. The place is secure with cameras and a gate code so I'm happy. I'd recommend this place","source":"Google","submissionTime":"2019-04-03T00:00:00","userName":"Isabel J."},{"reviewId":"d7a600b6-a914-42c5-bda0-e3083598a12c","range":0,"rating":5,"reply":"Hi Momma, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything!","replyTime":"2019-04-01T17:00:00","review":"Super kind staff!","source":"Google","submissionTime":"2019-03-29T00:00:00","userName":"Momma"},{"reviewId":"e7a3cc81-683a-4439-a0fc-d9ad9c686a71","range":0,"rating":5,"reply":"Thank you for the kind words, Jonathan! We're pleased to hear you've had such a positive experience with Paul, and we appreciate your recommendation! Let us know if we can answer any questions about your rental!","replyTime":"2019-04-01T17:00:00","review":"Paul did a great job helping me figure out exactly what size unit I needed and was very friendly during the entire process. Definitely would recommend!!","source":"Google","submissionTime":"2019-03-27T00:00:00","userName":"Jonathan C."},{"reviewId":"d8b6f99f-8042-475e-83f4-28cc24c0b133","range":0,"rating":5,"reply":"Thank you so much for your kind words, Jason And Navy Jason And. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a helpful and friendly staff. Let us know if we can do anything to assist you!\n","replyTime":"2019-03-25T17:00:00","review":"Great experience!! The staff was very helpful and took good care of me.","source":"Google","submissionTime":"2019-03-25T00:00:00","userName":"jason a."},{"reviewId":"f7da014c-b56a-494d-86f1-1333222983ef","range":0,"rating":5,"reply":"Thank you, Amanda! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Let us know if we can provide further assistance! \n","replyTime":"2019-12-25T22:02:00","review":"Super friendly, clean and well lit! I am glad that we chose extra space storage for our needs!??","source":"Google","submissionTime":"2019-03-21T00:00:00","userName":"XxToy A."},{"reviewId":"b39d5600-96b9-4294-b304-9d49ef99379d","range":0,"rating":5,"reply":"Thanks for the awesome review, Kaley! We know you have many options for storing your belongings and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Don't hesitate to reach out if you need anything! Call us at (719) 447-0452 with any questions.","replyTime":"2019-03-19T14:36:00","review":"In a great location and all of our questions were answered by the gentleman at the front desk!","source":"Google","submissionTime":"2019-03-18T00:00:00","userName":"Kaley B."},{"reviewId":"1b28c05a-1f03-4e2f-8325-86984b71a7c1","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Relocating from Ohio, never dreamed securing a unit here from there prior to my road trip out was going to be so difficult with other facilities. Thanks to Brian the process was completely painless, so proactively accommodating and friendly, a real pleasure to do business with... Kuddos!","source":"Google","submissionTime":"2019-03-10T00:00:00","userName":"Diane S."},{"reviewId":"fd824bb1-f948-4762-a6bb-a35d12dd3d3e","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Brian was so helpful with the rental process. He called to check up on me because, let?s be honest, I am quite forgetful. I would recommend to anyone in the area!","source":"Google","submissionTime":"2019-03-05T00:00:00","userName":"Above B."},{"reviewId":"44440bb1-978b-442c-8ef3-dfcd8f60aa38","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Paul is awesome and got me the best deal possible at the last minute. Im happy with my storage space.","source":"Google","submissionTime":"2019-02-17T00:00:00","userName":"Zena U."},{"reviewId":"44ebf0af-ec0d-4b95-8a86-43d386dc0ba0","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"The only place I trust to store my things!!! Clean, nice, Extremely friendly and helpful!!! Never worry about my things at Extra Storage Space!!! They always try to find the best price for me, whether online price or in store promo, they help you figure out the right option for you! They have boxes and locks and everything you could need for your move and storage needs! Go see them!","source":"Google","submissionTime":"2019-02-14T00:00:00","userName":"Christina B."},{"reviewId":"4053d306-086d-4fbe-9f32-4921d10c66ea","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Professional, patient and informative staff","source":"Google","submissionTime":"2019-02-14T00:00:00","userName":"Giavonni P."},{"reviewId":"1a7042a0-d214-4b13-9eb2-86ef9d31ae5e","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Had what I needed at a very good price. The gentleman was very nice and assisted me with what ever I needed.","source":"Google","submissionTime":"2019-02-14T00:00:00","userName":"Beanasaurus M."},{"reviewId":"10b18481-0bb8-4e32-849c-24659e9504da","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Love this place","source":"Google","submissionTime":"2019-02-09T00:00:00","userName":"Anthony S."},{"reviewId":"70d9bbc3-4095-465d-b968-a1eb977240ba","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Best storage ever. I also had a parking spot as well. Last year during the bad hail storms I was called and notified about it and the slight damage to my car. Allowing me not to worry. If your gone a lot or use it alot it's easy to get in and out. Not a bad area as well.","source":"Google","submissionTime":"2019-02-05T00:00:00","userName":"josh b."},{"reviewId":"755fb193-d9e4-43f7-b73f-fc2e5e263766","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Extra Space Storage is a very clean, secure facility. The spaces are a good size.\nProperty manager Brian is helpful, really patient and went out of his way to fit a storage space that suits my needs. \nI have peace of mind now going away on deployment which really important. \nThank you Brian","source":"Google","submissionTime":"2019-02-01T00:00:00","userName":"MARIAN E."},{"reviewId":"fdf763d8-51a8-44bc-9840-0c30d89e78ab","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Awesome service! Brian was friendly and very helpful! Thank you so much!!","source":"Google","submissionTime":"2019-01-24T00:00:00","userName":"Melissa S."},{"reviewId":"3319dab8-b167-4bd6-b866-0fcdd93eefc7","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Mr. Brian Levine was very nice and professional. I made a reservation online and withon 5 minutes he called me to take care of me. They are very accommodating to military personnel.","source":"Google","submissionTime":"2019-01-21T00:00:00","userName":"Jose G."},{"reviewId":"831eda57-643d-42a0-ab4b-7001b5ee0499","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"This storage location is very convenient, calm, secure, and gives good prices. I've stored with them before and I'm doing it again. Great customer service. ??","source":"Google","submissionTime":"2019-01-17T00:00:00","userName":"Jazmin U."},{"reviewId":"7a57c5c9-5ce0-42bf-abb1-ffee49882599","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very Friendly and helped me get the best deal! now i am all set to deploy and will have no worries about my belongings","source":"Google","submissionTime":"2019-01-16T00:00:00","userName":"Rocky D."},{"reviewId":"7cfa5128-81da-4af9-8a69-8a59507da877","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"The initial impression this company was amazing starting off with Tammy person who took my phone call. Answer my questions he's been brought up about the concerns that I might run into....thank you. And she advised me that I will receive a text message as well as a phone call from Brian within about 20 minutes. Which was about 10 minutes later mine was very informative confirmed information that was given to me by Tammy let me know that this company goes hand-in-handhand-in-hand. \n\nExtra Space Storage as a team and over all knows what they're doing. \n\nBrian presentation of the company was wonderful short brief tour to confirm my expectations. The process was definitely informative what is expected on my end as well as theirs and it was definitely a SMOOTH !!!! Awesome customer service ....which is now a lost art.\n\nGreat job ladies and gentlemen definitely impressed.","source":"Google","submissionTime":"2019-01-04T00:00:00","userName":"Disraeli M."},{"reviewId":"80285639-53d7-4678-aa96-6f12d161531f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great place","source":null,"submissionTime":"2018-03-05T00:40:00","userName":"Marc"},{"reviewId":"19b10f70-141b-47fe-8048-4e0612d42069","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This is the second time ive been here. Ive never beed disappointed in the storage units or prices. Its a good storage space and would recommend it. Staff is very useful.??","source":null,"submissionTime":"2018-02-11T15:35:00","userName":"Arron"},{"reviewId":"b2481106-b3e4-4bee-b155-18b1e6c45bdc","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great, are very clean and staffed with the most qualitfied people to help you with all your needs. Would highly recommend this place to anyone with storage needs. Talk to Ginger or Brain.","source":null,"submissionTime":"2018-01-15T14:17:00","userName":"Michael"},{"reviewId":"24e19c45-2eb8-4087-8e28-3aa483ac2ce5","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I give a five-star because the owner is so nice and friendly I love the space that I have she made sure that I had one closer to the door so I wouldn't have to walk all the way down the hall I really appreciate that","source":null,"submissionTime":"2018-01-12T16:10:00","userName":"Cathy"},{"reviewId":"18f712ed-5602-4b3c-a1b3-56cdbb5051a2","range":0,"rating":5,"reply":null,"replyTime":null,"review":"When I was searching online for available spaces, this organization had what I was looking for and it was a very easy transition to get my items into the storage unit. They answered all my question and made sure I understood how to use the 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