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We're glad to hear you enjoyed the clean and quiet environment at Extra Space Storage.","replyTime":"2026-11-03T12:27:00","review":"Clean and quiet environment","source":"Google","submissionTime":"2026-11-03T00:00:00","userName":"Justice K."},{"reviewId":"08e8c37a-4c3b-4d40-b0ee-1129819eb67a","range":0,"rating":5,"reply":"Thank you for sharing your experience and for choosing to store with Extra Space Storage again, Susan. We are glad our team was able to keep you informed and help you find a unit that fits your needs. We appreciate your recommendation and look forward to assisting you whenever you need storage in the future.","replyTime":"2026-10-29T14:27:00","review":"I used Extra Space Storage in the past and returned to them. The people who work in the office explained everything to me and contacted me as soon as a unit became available. I do appreciate that very much.\nI recommend using this location very much\nIf I need another unit I will return to them also.\nKeep up the good work!","source":"Google","submissionTime":"2026-10-29T00:00:00","userName":"Susan M."},{"reviewId":"8b1a38e6-f1cb-4ecf-8bfa-ae660102f9f9","range":0,"rating":5,"reply":"Thanks for your kind words, Amanda! We’re delighted Lawton and the Norman team have been wonderful and appreciate your recommendation.","replyTime":"2026-10-27T15:06:00","review":"Lawton has been so wonderful to us. Everyone at the norman location is just wonderful people. I recommend anyone who need a storage unit to go to them","source":"Google","submissionTime":"2026-10-27T00:00:00","userName":"Amanda D."},{"reviewId":"d81d4137-1a25-448a-a7f5-9c42d30da3cb","range":0,"rating":5,"reply":"Thank you for the 10/10 recommendation and for sharing your experience, Autumn. We are glad to hear you enjoyed our friendly staff, spacious facility, and convenient access at Extra Space Storage.","replyTime":"2026-10-26T10:55:00","review":"Super nice staff, great storage building with lots of room, quick and easy access. 10/10 recommended!","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"Autumn B."},{"reviewId":"16b3d48c-d0bf-408a-b647-0f20153a0d69","range":0,"rating":5,"reply":"Thank you for sharing your experience Hans! We're glad to hear everything went smoothly and will be sure to share your kind words with Lawton and the team.","replyTime":"2026-10-14T10:26:00","review":"Perfect, Lawton was great, very helpful","source":"Google","submissionTime":"2026-10-14T00:00:00","userName":"Hans"},{"reviewId":"9bba7420-d638-4431-926a-93fb63d45961","range":0,"rating":5,"reply":"Thank you for sharing your experience John! We're glad to hear our team member was kind and helpful.","replyTime":"2026-10-03T12:01:00","review":"Very nice guy. Helpful","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"John G."},{"reviewId":"590c18a5-b715-41a9-935e-c84b6c96cac1","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Brittany! We're glad to hear Lawton was so helpful and thorough, and we will be sure to share your kind words with him and the team.","replyTime":"2026-09-28T11:39:00","review":"Lawton was a great help and explained everything thoroughly! Thank you for your help ??","source":"Google","submissionTime":"2026-09-28T00:00:00","userName":"Brittany V."},{"reviewId":"1bc14a6b-c58a-42a6-9dc7-2bc752c32423","range":0,"rating":5,"reply":"We are delighted to hear that you had a great customer service experience at Extra Space Storage. Thank you for sharing your feedback with us.","replyTime":"2025-04-23T09:48:00","review":"Great customer service. Easy to get a unit and to cancel when finished with unit!","source":"Google","submissionTime":"2026-09-26T00:00:00","userName":"fabian b."},{"reviewId":"731af4b0-0d3a-4080-8798-4c987c9c5561","range":0,"rating":5,"reply":"Thank you so much, Charles! We're thrilled to hear that this is your third time using our storage facility. It's wonderful to know that Alex and Lawton made your move-in process smooth and straightforward once again. We're also glad to hear that you found the gate code access through our app convenient, and that the temporary after-hours access was helpful for loading your space. We truly appreciate your continued trust in our services and your high recommendation. Thank you for being a valued customer!","replyTime":"2025-09-29T16:59:00","review":"The best place for clean, climate controlled storage in Norman.  This is the third time I’ve kept  my possessions secure there.  Alex and Lawton made my move in sign up very easy and straight forward. Really like gate code access with a push of button off their app.  If needed, they’ll also provide you with temporary after hours access I used to load my space.  Highly recommend.","source":"Google","submissionTime":"2026-09-23T00:00:00","userName":"charles w."},{"reviewId":"f9ddf598-78c0-4c66-947b-5e39a22c0de7","range":0,"rating":5,"reply":"Thank you for your review, Kathleen. We're glad our staff provided fast, competent service and that you feel secure with our facilities.","replyTime":"2026-08-29T10:16:00","review":"Fast  response to inquiry questions and sign up. Competent and helpful  staff.  Secure facilities","source":"Google","submissionTime":"2026-09-10T00:00:00","userName":"Kathleen O."},{"reviewId":"9c1d8f0e-b2d3-49e0-bcd8-0f50785b076a","range":0,"rating":4,"reply":"We're pleased to hear Lawton was very nice and helpful. Thank you for reaching out Jessica.","replyTime":"2026-09-07T14:39:00","review":"Lawton was very nice and helpful.","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"Jessica J."},{"reviewId":"f1e3c3f0-2043-4a11-b726-f3f8ce964b03","range":0,"rating":1,"reply":"It's regrettable to hear about your experience Jeremiah. Please feel free to reach out to us at (405) 360-7622 to discuss this further.","replyTime":"2026-09-07T14:40:00","review":"The cops are setting people up with fake drug charges across the country! Cleveland county gave me fake drug charges on 6-17-2026. They coerced me out of going to trial to purposely allow corrupt cops to keep giving people fake drug charges! Tell everyone! Help me find my relatives! Read my Google Reviews!","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"Jeremiah C."},{"reviewId":"4de68d4b-2e0f-4ad1-9175-8799d2e4322e","range":0,"rating":5,"reply":"Thank you, William, for your 5-star review! We're glad to hear that our team was very nice during your experience with Extra Space Storage.","replyTime":"2026-09-06T08:34:00","review":"They are very nice","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"William J."},{"reviewId":"a5ecace4-962b-4308-a834-619d52e79119","range":0,"rating":5,"reply":"Thank you for your 5-star review Mike! We're glad to hear that renting space at Extra Space Storage was quick and easy for you.","replyTime":"2026-09-05T16:44:00","review":"Renting space at extra storage is quick and easy.","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Mike"},{"reviewId":"6d9839c2-8c5b-4d40-a084-354594d7f606","range":0,"rating":4,"reply":"We're grateful for your positive feedback on our fully heated and secure facility. Thank you for taking the time to provide feedback, Tim.","replyTime":"2026-08-30T09:21:00","review":"Friendly people. Facility is fully hated and secure.","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Tim B."},{"reviewId":"3047a5f6-90d0-4d76-a346-553f10bde77a","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience. We're glad the app, staff, and automated move-out made your storage journey seamless, Stephanie!","replyTime":"2026-08-22T10:34:00","review":"We had a great experience. We stored items over the summer. Very easy to rent. The app was great for access. There were several options for sizes of units. The staff were super helpful in helping pick the right size. The staff was so friendly and professional. Move out was fully automated. Great experience all around.","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"Stephanie S."},{"reviewId":"315446e3-1ef6-447b-ac74-5008070301ad","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Anthony! We're glad Lawton made your rental experience smooth and easy. We'll be sure to pass along your kind words.","replyTime":"2026-08-20T10:19:00","review":"If you want a smooth experience renting a storage unit. Get Lawton to help you. He walked me through the whole process and couldn't have made it easier. If you rent in Norman, OK. SEE LAWTON. You won't regret it.","source":"Google","submissionTime":"2026-08-20T00:00:00","userName":"Anthony D."},{"reviewId":"82540d29-f0ef-4d35-83ef-432d9c3c6e39","range":0,"rating":5,"reply":"We are elated to hear Lawton made your visit worthwhile, Logan. We'll pass along your kind words to him!","replyTime":"2026-08-19T09:39:00","review":"Lawton is one heck on a guy. I’m glad I came in today. Thank you for all your help brother.","source":"Google","submissionTime":"2026-08-19T00:00:00","userName":"Logan E."},{"reviewId":"284b9395-ea69-4bbf-a988-a721a753e33d","range":0,"rating":5,"reply":"Great to hear you had a positive experience with our customer service. Your feedback is incredibly valuable Dustin.","replyTime":"2026-08-18T10:49:00","review":"Great customer service","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"Dustin M."},{"reviewId":"7fa36f9f-508b-4f9a-8504-c1a454bf7786","range":0,"rating":4,"reply":"We are excited to hear that you found our service helpful and had all your questions answered. Thank you for your review.","replyTime":"2025-05-16T13:53:00","review":"So helpful and answered all my questions","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"Tishia S."},{"reviewId":"44956ef9-603d-4c35-a464-e07dd0b5f210","range":0,"rating":5,"reply":"We greatly appreciate your feedback, Stephen! Clean, well-maintained storage buildings are a priority for us. Thank you for noticing.","replyTime":"2026-08-15T12:17:00","review":"Nice clean storage buildings","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Stephen B."},{"reviewId":"22d3e3e4-6a71-4b49-b4e9-d89418a6db38","range":0,"rating":5,"reply":"We're overjoyed to hear about your amazing experience with us! Thank you for your feedback Jimmie.","replyTime":"2026-08-18T16:14:00","review":"was amazing super fast and awesome!","source":"Google","submissionTime":"2026-08-12T00:00:00","userName":"Jimmie P."},{"reviewId":"ca23d5d2-ea81-4bda-b1cd-86b7f781e7f8","range":0,"rating":2,"reply":"Heather, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please contact us at (405) 360-7622 to review your rate concerns directly.","replyTime":"2026-08-09T12:42:00","review":"We have no complaints about the unit itself or about the person that works there but the price. We rented it for one price. Then the price doubled what we were paying. And now its going up again. Yet the price listed on the website is much less than we are paying. Its listed in store ar $82 online for $56. We paid $61 for 3 months. We have been paying $111 for 8 months and now, as of 09/14 its going up to $120. I can see some change in price happening but these increases are ridiculous.","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"Heather M."},{"reviewId":"43f4a991-075a-4232-8b76-46170ed018e3","range":0,"rating":5,"reply":"Thank you for your review, Erin! We're glad Matt provided such helpful service. Your recommendation means a lot to us.","replyTime":"2026-07-31T17:15:00","review":"Service is amazing and Matt was super helpful! Definitely recommend!!","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"Erin C."},{"reviewId":"b45effce-c5c6-4e2b-b935-8228a577363a","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience with our management and customer service team, Susan!","replyTime":"2025-07-19T15:42:00","review":"Wonderful customer service. Management A+  I would use this storage facility again. Thank you!","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Susan S."},{"reviewId":"0f5fbd06-ceb9-415c-9732-bb3d24817bc0","range":0,"rating":5,"reply":"We are glad to hear you chose us again, Susan! A+ service is what we aim for. Your kind words mean a lot to our team.","replyTime":"2026-07-23T16:26:00","review":"Excellent. 2nd time using this facility. A+ Service. Everyone was extremely helpful.","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Susan S."},{"reviewId":"715b2575-8404-4b25-a88e-282aec8f5575","range":0,"rating":5,"reply":"We are pleased to hear about your good experience at the Norman location! Thank you Mitch.","replyTime":"2026-07-20T15:09:00","review":"Had a good experience at the Norman location!","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Mitch M."},{"reviewId":"fca476d4-05dd-49ff-a956-411d806e12c7","range":0,"rating":5,"reply":"Thank you, Jaidyn! We're glad you had a polite and friendly experience. We appreciate the recommendations to friends and family!","replyTime":"2026-07-17T09:48:00","review":"Excellent customer very polite and friendly. Will be recommending to friends and family!!!","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"Jaidyn R."},{"reviewId":"ccaebc08-09d8-4294-872c-631861c40eaf","range":0,"rating":5,"reply":"Thank you for your review, Jessica! We're pleased Lawton made the process smooth and easy for you.","replyTime":"2026-07-13T09:10:00","review":"Lawton was great, made the process smooth and easy","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Jessica"},{"reviewId":"ee51e0ed-724d-4a09-9bbe-4ac23f71a619","range":0,"rating":5,"reply":"Thank you, Stephanie! We're glad Adam delivered a helpful and efficient experience. We'll be sure to share your kind words with him.","replyTime":"2026-06-26T12:38:00","review":"Adam was very helpful and informative. He was efficient and pleasant. An excellent interaction!","source":"Google","submissionTime":"2026-06-26T00:00:00","userName":"Stephanie B."},{"reviewId":"d912cc0b-b870-4f12-a074-d8749b90b7f2","range":0,"rating":5,"reply":"Thanks for the kind words Wemove! We're glad the cleanliness and our team member's helpfulness made your experience great.","replyTime":"2026-06-26T12:43:00","review":"The best storage ever clean and the guy at the front desk is so helpful","source":"Google","submissionTime":"2026-06-26T00:00:00","userName":"Wemove Y."},{"reviewId":"c67590ea-f5d8-456a-8dd0-bbb5e7f765fb","range":0,"rating":5,"reply":"Thank you for your review, Chase! Glad our staff, pricing, and temperature-controlled unit hit the mark for you.","replyTime":"2026-06-26T15:18:00","review":"Super nice staff, answered all my questions. Good pricing, and was able to get a temperature controlled unit, which is awesome!","source":"Google","submissionTime":"2026-06-26T00:00:00","userName":"Chase R."},{"reviewId":"31eb6840-0f72-49f7-9f0d-8bad89218b03","range":0,"rating":5,"reply":"We are grateful you remembered that gate code just in time! Glad you enjoyed the app and pricing, Shawn.","replyTime":"2026-06-23T11:36:00","review":"Very friendly, good price for first 4 months. I like the app. Sometimes it was hard to get gate to open. But that was because my phone. The gate code was hard to renember lol but wouldnt you know i remembered it on the very last trip up there","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"shawn S."},{"reviewId":"405991d1-29b7-4125-a495-bfffcc73a523","range":0,"rating":4,"reply":"Thank you for your wonderful feedback, Kathryn! We're glad our team, units, and security met your expectations. We appreciate the recommendation!","replyTime":"2026-06-19T16:18:00","review":"This location in Norman has wonderful people that do their jobs.\nI think the units are great and updated with good quality security for all the stuff I put there.\nChoose this place over any other, you will be glad you did.","source":"Google","submissionTime":"2026-06-19T00:00:00","userName":"Kathryn Y."},{"reviewId":"b9ce7ae7-21e4-437f-b7d4-beedbd0d16a4","range":0,"rating":5,"reply":"We are glad to hear Adam made your experience seamless and clear. Thank you, Spencer!","replyTime":"2026-06-16T11:47:00","review":"Adam was fantastic and extremely helpful. So happy I got this done in a timely fashion. Everything was explained clearly. Thank you thank you!!!!!!","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Spencer W."},{"reviewId":"9c0c03d2-8702-4c12-9c9e-98ec159fa980","range":0,"rating":2,"reply":"Hi Haley,  Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, feel free to give us a call-- we're available anytime!","replyTime":"2026-06-11T15:50:00","review":"They raised my rental fee from 167 to 235 due to supply and demand they informed me.  For that price I could have a monthly payment on a barn for my property. No thank thank you.","source":"Google","submissionTime":"2026-06-11T00:00:00","userName":"Haley M."},{"reviewId":"2e34dfee-dc86-447e-b57e-ef5b33149d56","range":0,"rating":5,"reply":"John, thanks for the kind words about Caleb! We're delighted he provided excellent help throughout your storage process.","replyTime":"2026-06-06T07:43:00","review":"Caleb was a big help and kept in touch and helped me through the process awesome guy","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"John M."},{"reviewId":"2b99bceb-ae3b-4183-b53d-5cfa8c2babf1","range":0,"rating":5,"reply":"Thank you for your review Derek! We're thrilled our team provided helpful service for your storage needs.","replyTime":"2026-06-02T12:18:00","review":"Staff was very helpful","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Derek R."},{"reviewId":"8b422f77-1e58-4493-aeaa-f2dd8c99e75b","range":0,"rating":5,"reply":"We are grateful for recognizing our team's wonderful, prompt, courteous, and professional service to meet your needs, April.","replyTime":"2026-05-29T15:47:00","review":"These gentlemen are wonderful. They were prompt at handling my needs at the same time very courteous and professional.","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"April M."},{"reviewId":"c75e0a2a-7218-4e18-92d9-fefe6ff2157e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback Haydn! So glad Lawton provided amazing, helpful service. We appreciate your recommendation!","replyTime":"2026-05-26T12:06:00","review":"Lawton was amazing and super helpful 10/10 recommend","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"Haydn P."},{"reviewId":"fd464aa2-896c-4c56-a48d-07964d58ed66","range":0,"rating":1,"reply":"We'd like to discuss your concerns directly, Derek. Please contact us at (405) 360-7622.","replyTime":"2026-05-20T18:56:00","review":"DO NOT RENT FROM HERE!!!STOP they will double your rent on the unit after the first three months. And there is nothing you can do about it beside move. DONT RENT HERE","source":"Google","submissionTime":"2026-05-20T00:00:00","userName":"Derek G."},{"reviewId":"2174dc89-be8f-4cd3-91bb-e7575a835888","range":0,"rating":5,"reply":"Miguel, we greatly appreciate your kind words about our helpful and polite team members.","replyTime":"2026-05-15T15:10:00","review":"Nice and polite willing, to help if they can.","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"miguel l."},{"reviewId":"cea2f26e-4707-4358-a008-dd30cacc4457","range":0,"rating":5,"reply":"Thank you for your review! Thrilled everything worked perfectly and Laughton provided outstanding service. We appreciate your recommendation Rod!","replyTime":"2026-05-11T09:10:00","review":"Every worked perfectly, Highly recommend,  Laughton was outstanding to work with. Thank You!","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Rod D."},{"reviewId":"4825dacd-2380-47a1-a991-be853fcca3e0","range":0,"rating":5,"reply":"We sincerely value your feedback about Adam's service. Thrilled you'll recommend us to friends and family Tammy!","replyTime":"2026-05-09T11:43:00","review":"Adam was extremely informative and friendly, I will recommend this place to friends and family","source":"Google","submissionTime":"2026-05-09T00:00:00","userName":"Tammy K."},{"reviewId":"4afd3752-e482-43ce-849d-9a80c3433bc3","range":0,"rating":5,"reply":"Thank you immensely for highlighting our great storage, fair pricing, and helpful phone service. Your feedback means everything to us Richard.","replyTime":"2026-05-06T09:21:00","review":"Great storage, fair price, always answered the phone quickly and helpfully.","source":"Google","submissionTime":"2026-05-06T00:00:00","userName":"Richard G."},{"reviewId":"d9d58d11-a319-4010-82b2-554e6f3e6b07","range":0,"rating":5,"reply":"Thank you for your review Tiffany. We're glad Calleb provided responsive, helpful service and made sign up quick and easy.","replyTime":"2026-05-04T11:38:00","review":"Calleb was responsive and very helpful. Very professional organization with quick and easy sign up","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Tiffany A."},{"reviewId":"d4e35b04-c5fd-4979-9312-cd976c02a0e7","range":0,"rating":5,"reply":"Thank you for sharing your experience Heather! We're thrilled Lawton made your storage needs work perfectly for your OU student two years running.","replyTime":"2026-05-04T10:36:00","review":"We’ve used Extra Space in Norman two years in a row to store our OU student’s furniture in between moving out and moving in. Lawton is super helpful and went out of his way to make the dates work for us! Highly recommend!","source":"Google","submissionTime":"2026-05-03T00:00:00","userName":"Heather D."},{"reviewId":"29b18855-8844-4e8d-9d09-d0eb0ac02365","range":0,"rating":5,"reply":"Susan, we are pleased to hear you enjoyed working with our staff and found our facility clean!","replyTime":"2026-05-01T11:44:00","review":"Great working with the office staff!! Nice and clean!","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Susan E."},{"reviewId":"270fd3ba-0b69-48f3-84b1-fb4c1e09d4ce","range":0,"rating":5,"reply":"Thank you for your review, Nicole. We're glad to hear you had a positive experience with us at Extra Space Storage in Norman.","replyTime":"2026-04-29T15:51:00","review":"Best storage facility I've used in the Norman area.","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Nicole C."},{"reviewId":"69a3bf2f-e70f-4cd3-9693-2a095113abe1","range":0,"rating":3,"reply":"Thanks, Mitch, for choosing Extra Space Storage for your storage needs.","replyTime":"2026-04-26T09:07:00","review":"Nice","source":"Google","submissionTime":"2026-04-26T00:00:00","userName":"Mitch R."},{"reviewId":"8a109e5d-e645-4f73-bdd3-0ae4f2fa6949","range":0,"rating":3,"reply":"Thank you, Mitch, for choosing Extra Space Storage and sharing your experience with us.","replyTime":"2026-04-26T15:50:00","review":"Nice","source":"Google","submissionTime":"2026-04-26T00:00:00","userName":"Mitch R."},{"reviewId":"3f73be4e-8c81-4166-900d-fea0f6508f9d","range":0,"rating":5,"reply":"Thank you immensely for highlighting our courteous staff and helpful payment reminders. We appreciate your trust in storing with us, Daniel.","replyTime":"2026-04-24T17:02:00","review":"The staff there are nice and courteous I like storing my stuff there if I forget to pay they always call me and remind me great team great staff","source":"Google","submissionTime":"2026-04-24T00:00:00","userName":"Daniel O."},{"reviewId":"fcab13e3-0b28-475b-8e49-2a62d328f4d6","range":0,"rating":5,"reply":"Thank you, Dale, for taking the time to share your positive experience! We're glad you found our location clean, affordable, and well-managed.","replyTime":"2026-04-17T16:54:00","review":"Good location, affordable, clean  friendly and well managed","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"Dale H."},{"reviewId":"721e1dcd-060d-4839-87ef-56b8eebc03d5","range":0,"rating":5,"reply":"Your feedback is incredibly valuable Sachin! Thrilled Lawton made your process clear and provided excellent service.","replyTime":"2026-04-13T15:08:00","review":"Lawton helped us so much! Great guy who made the process very clear.","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Sachin J."},{"reviewId":"1050cab4-22ae-408e-bec7-4b0fc4fdcb1f","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Lawton provided excellent service! Thank you for the 5-star review Creoit.","replyTime":"2026-04-13T15:08:00","review":"Lawton a goat","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Creoit"},{"reviewId":"30308f95-524b-4dd8-b1ad-c3e6357085cb","range":0,"rating":5,"reply":"We are thrilled to hear Matt provided such helpful and polite service. Thank you for recognizing his efforts, Andrea!","replyTime":"2026-04-08T16:11:00","review":"Matt, was an extremely helpful and polite I appreciate all your help. Thank you, Andrea.","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"Andrea G."},{"reviewId":"ecc8ac74-2970-4d1d-8961-f101e6e05f79","range":0,"rating":5,"reply":"Thank you immensely for choosing us, Keith! Matt's expertise made your first storage experience smooth. We're glad he answered all your questions helpfully.","replyTime":"2026-04-09T08:04:00","review":"Never rented storage before, I had questions but Matt was very knowledgeable and answered every question I had. The process was very quick and easy! And he was extremely helpful and very nice!","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"Keith G."},{"reviewId":"d9e81f19-64a1-4b35-97c5-643d8f477c51","range":0,"rating":5,"reply":"Thank you for highlighting our excellent customer service! We appreciate your positive feedback and five-star review.","replyTime":"2026-04-07T18:45:00","review":"Excellent customer service!","source":"Google","submissionTime":"2026-04-07T00:00:00","userName":"L W."},{"reviewId":"35968c88-ea92-4f11-9a96-fb3038644644","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Norman. Thank you for reaching out.","replyTime":"2025-01-04T07:34:00","review":"Nornan was very nice and professional. Would highly recommend. Lawton was always very professional and courteous,  Lindsey was the best,  she could answer any question i had .","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"George Z."},{"reviewId":"ab2186fb-2775-46bc-8013-29df260bff82","range":0,"rating":5,"reply":"We are grateful for your kind words about our friendly staff and safe facility. Thank you for recommending us!","replyTime":"2026-03-10T15:39:00","review":"The staff here is awesome very friendly and very helpful. Would recommend renting here. Places looks really safe as well","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"carol a."},{"reviewId":"5519e8e9-a2c8-4783-8f29-92667ffda73a","range":0,"rating":5,"reply":"Scott, we are delighted to hear you loved the smartphone access! Your recommendation means everything to us.","replyTime":"2026-03-30T13:37:00","review":"Great experience.!  Loved the smart phone access and exit.\n\nHighly recommend.","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Scott F."},{"reviewId":"a0f5ce90-d311-419a-b46a-d2cd53de23e7","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you, Kyanna, for choosing Extra Space Storage.","replyTime":"2026-03-18T16:58:00","review":"Excellent customer service & helpful staff!! Come visit extra space for many storage unit options!","source":"Google","submissionTime":"2026-03-18T00:00:00","userName":"Kyanna W."},{"reviewId":"6c6e5ea9-bc4a-471c-accb-f3a0eb3395e3","range":0,"rating":5,"reply":"Thank you, CoachRick, for your wonderful feedback! We're thrilled you had a great experience with our customer service team.","replyTime":"2026-03-15T12:36:00","review":"Great experience and awesome customer service","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"CoachRick V."},{"reviewId":"c2440581-f63f-499c-9646-ff0f53339b3b","range":0,"rating":5,"reply":"Your positive feedback means a lot, Kent! We're glad you found great value and service with us.","replyTime":"2026-03-13T17:29:00","review":"Good place and good price","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Kent M."},{"reviewId":"0d2595b1-d792-4538-87e9-6066ebe98a37","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled our team provided helpful service and accommodated your needs perfectly.","replyTime":"2026-03-10T13:39:00","review":"Very helpful and nice service and great with accommodating everything","source":"Google","submissionTime":"2026-03-10T00:00:00","userName":"Terry C."},{"reviewId":"4ffcf273-caaa-43ff-b00d-35eef6c5fd1f","range":0,"rating":5,"reply":"We're glad to hear Lawton was helpful and patient during your visit. Thank you for choosing Extra Space Storage!","replyTime":"2025-05-07T11:42:00","review":"Again, Lawton was great in helping us secure a 5x5 space for our college student (for summer storage).  He called me back immediately, went over pricing options and sent the paperwork via email as soon as we got off the phone.  Super easy to book with Extra Space!","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Trish Z."},{"reviewId":"d7b8668b-6c8d-4b48-8701-0e0e11d501c3","range":0,"rating":5,"reply":"We deeply cherish your feedback! Thrilled Lindsey and Lawton made your out-of-state move-out seamless. Thank you for recommending our facility!","replyTime":"2026-03-02T13:26:00","review":"Lindsey and Lawton are the best! They make everything so easy. I live out of state and had been storing furniture there. I ended up selling the furniture to someone in-state & they made the pick up/move out process seamless! I thought it was going to be a headache but was pleasantly surprised with how simple they made it. Highly recommend this facility.","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Sarah H."},{"reviewId":"16e365da-1e23-41c9-aaed-191093c19a6a","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2026-02-27T12:40:00","review":"Super easy process! Very helpful and great staff!","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Kristen F."},{"reviewId":"3b114e44-a775-41bb-a875-e332b9947e26","range":0,"rating":5,"reply":"Thank you for your review! We're happy you found our Norman location friendly, clean and convenient.","replyTime":"2026-02-20T13:52:00","review":"Very friendly, clean and convenient location on 24th in Norman.","source":"Google","submissionTime":"2026-02-20T00:00:00","userName":"Kelly K."},{"reviewId":"11b16de4-ea4e-4c33-966d-5fed07e86941","range":0,"rating":5,"reply":"Thank you for your review! We're pleased to hear about your awesome experience and how helpful our team was.","replyTime":"2026-02-18T10:33:00","review":"Awesome experience, super helpful!","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Lake W."},{"reviewId":"5b06ee09-ce85-44c8-86ad-c53379926947","range":0,"rating":5,"reply":"Your positive experience is valued. Thank you for sharing your feedback.","replyTime":"2026-02-16T09:52:00","review":"So easy!!  And very knowledgeable","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Libby B."},{"reviewId":"61aca34a-cbcc-46f7-8492-1a76ed995235","range":0,"rating":5,"reply":"We are honored to have provided you with great service at our Norman location. Thank you for your recommendation!","replyTime":"2026-02-14T08:36:00","review":"Rented 2 units for a year at the Norman location.  Office staff is great!   Very helpful and friendly.  I am happy to recommend them for your storage needs.","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Chuck C."},{"reviewId":"3c50009e-8daf-4e13-8c57-05ff8647bb72","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Extra Space Storage. We're glad to hear you find our prices great, location convenient, and app user-friendly.","replyTime":"2026-02-14T11:55:00","review":"Great prices, convenient location, love the user friendly app too","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Thomas J."},{"reviewId":"f68ea61f-2a4e-4856-942b-68630b368fd1","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2026-02-13T07:40:00","review":"Very nice place nothing but nice things to say place is very clean and never had one problem would recommend to everyone","source":"Google","submissionTime":"2026-02-12T00:00:00","userName":"Cheryl A."},{"reviewId":"270b7eb9-b980-418d-8511-21a4ca60b60b","range":0,"rating":5,"reply":"Thank you for your positive feedback, Lenny. We're glad to hear you found our staff friendly and helpful.","replyTime":"2026-02-09T14:19:00","review":"Very friendly and helpful.","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Lenny D."},{"reviewId":"00cbd4d1-0c24-4336-bfe2-e30ca2b6c12a","range":0,"rating":5,"reply":"We are happy to hear about our friendly and helpful staff. Your feedback means everything to us.","replyTime":"2026-02-02T07:52:00","review":"Very friendly and helpful staff.","source":"Google","submissionTime":"2026-02-01T00:00:00","userName":"Perry W."},{"reviewId":"0d4109bb-f23e-40a1-a636-2a4761c5b4d2","range":0,"rating":5,"reply":"Thanks for recommending us! We're glad our customer service, staff, and clean facility met your expectations.","replyTime":"2026-01-23T10:00:00","review":"Customer service is great ,office staff is nice , storage property facility  is well maintained/clean would recommend to my friends and family","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Ramon O."},{"reviewId":"13e47555-1335-474e-a901-8e5fc1d30786","range":0,"rating":5,"reply":"Your positive experience is appreciated. Thank you for your feedback.","replyTime":"2026-01-16T14:06:00","review":"simple easy quick space, decent prices","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Tyler S."},{"reviewId":"1cf32891-0c0a-47e2-b61f-e7db092155f7","range":0,"rating":5,"reply":"We genuinely admire your feedback about Adam! Thanks for recommending our helpful, friendly service.","replyTime":"2026-01-15T14:11:00","review":"Adam was very helpful and friendly! Highly recommend!","source":"Google","submissionTime":"2026-01-15T00:00:00","userName":"Paul T."},{"reviewId":"a3f28fae-5067-4a0f-8994-e8fcad81f33d","range":0,"rating":5,"reply":"Thank you immensely for the awesome feedback! Thrilled Lindsey provided such friendly service. Your positive experience means everything to us.","replyTime":"2026-01-14T11:43:00","review":"Awesome service and Lindsey was very friendly","source":"Google","submissionTime":"2026-01-14T00:00:00","userName":"John T."},{"reviewId":"39dd689b-3468-4c2a-8223-a21ce6670127","range":0,"rating":5,"reply":"We are grateful for your feedback! Thrilled our online process and follow-up call made your move easier.","replyTime":"2026-01-10T09:54:00","review":"We live out of state and are moving, so this was super easy to start a rental online. They gave us everything we needed before we arrived so we were able to just show up and start unpacking into our unit. By far the best and easiest experience I have had with a rental. They even called us the next day to ensure we had everything we needed and answer questions! Great experience!","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Jennifer S."},{"reviewId":"75e276f9-28e8-4fc2-86a0-5efc02e090fe","range":0,"rating":5,"reply":"Hi Jamie,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.","replyTime":"2022-10-18T06:36:00","review":"I love renting with Extra Space! Lawton is super attentive to your needs and gets back with you quickly. Their space is secure and I’ve always felt like my items are safe there!","source":"Google","submissionTime":"2026-01-07T00:00:00","userName":"Jamie C."},{"reviewId":"b0039591-76b0-4182-88a1-028b86053fce","range":0,"rating":5,"reply":"Your positive feedback about our easy signup process and great location means a lot to us!","replyTime":"2026-01-06T07:51:00","review":"Easy to sign up. Great location!","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Hannah M."},{"reviewId":"bfb9b395-1ee7-4c07-94f1-264f3b8ae507","range":0,"rating":5,"reply":"We are delighted to hear you found our facility great! Thank you for choosing Extra Space Storage.","replyTime":"2026-01-05T18:57:00","review":"Great facility","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Christina M."},{"reviewId":"a19dc88f-8828-4142-823a-257be41350cf","range":0,"rating":5,"reply":"We are overjoyed to hear Lawton and Lindsey provided excellent service for your storage needs!","replyTime":"2026-01-05T18:54:00","review":"Lawton and Lindsey just set me up with a 10x10 storage unit for super cheap!","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Blake M."},{"reviewId":"31254350-d2c9-4131-a0db-19f482bcfc64","range":0,"rating":5,"reply":"Thank you for your review, Karl! We're glad our clean facilities and helpful team made a positive impression.","replyTime":"2026-01-05T18:54:00","review":"They keep them very clean, and are very helpful","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Karl M."},{"reviewId":"ee311e8a-4827-4b5e-b0b4-063bec41ef14","range":0,"rating":5,"reply":"Thank you for the excellent rating, Tawnya! We are so glad we could provide you with a 5-star experience.","replyTime":"2024-09-14T09:06:00","review":"Very helpful and attentive","source":"Google","submissionTime":"2025-12-31T00:00:00","userName":"Tawnya C."},{"reviewId":"0778c2db-93e7-4af0-a860-778900dfd8bc","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you for considering Extra Space Storage for your storage needs.","replyTime":"2025-12-31T14:24:00","review":"I reserved the unit as a potential need which never developed. The staff there was very understanding, and nice to deal with.","source":"Google","submissionTime":"2025-12-31T00:00:00","userName":"Frank J."},{"reviewId":"b82f17a7-2c03-460a-8584-b8b102c72a4b","range":0,"rating":5,"reply":"We are thrilled to hear our team made you feel like #1! Your feedback about our amazing employees means everything.","replyTime":"2025-12-28T09:15:00","review":"The employees are Amazing they help you with everything!!! They are great to talk to and they make you feel like your #1.","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"Kellie D."},{"reviewId":"2004673b-bd18-43c7-b808-ebf448c8bae6","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled you found our team accommodating and the booking process easy. Glad Lawton helped get you situated!","replyTime":"2025-12-23T09:40:00","review":"I needed a short term storage unit rental and they came thru, the folks running the place were polite and kind, the process to book the unit was easy the amenities at the facility worked good. I was happy and they were accommodating. I would definitely book a unit with them again in the future if the need arises. Lawton to checked me in was very helpful in getting me situated as well. Thank you!","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"Alexander C."},{"reviewId":"187e5dea-0176-4585-a7fe-01a19320b38e","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience! Thanks for recognizing our helpful team during your move.","replyTime":"2025-12-20T11:47:00","review":"Great people working here! very helpful and easy move in and out!","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"Jay B."},{"reviewId":"60d73848-3c18-43a7-9c6e-bf662d5dc93d","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive feedback. We're glad to hear you had a great experience storing with us at Extra Space Storage.","replyTime":"2025-12-14T09:00:00","review":"Great place to store.","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Dwight"},{"reviewId":"7bead636-734d-48c8-9f23-9adec4612e3e","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our friendly staff and clean facility!","replyTime":"2025-12-06T13:38:00","review":"Very friendly helpful staff and clean location.","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Carissa S."},{"reviewId":"ab82d854-0385-4929-a74e-f0b9ca36aee9","range":0,"rating":4,"reply":"Thank you for highlighting our great customer service and spacious storage options, Clifton!","replyTime":"2025-11-28T16:28:00","review":"They have great customer service and big storage space!","source":"Google","submissionTime":"2025-11-28T00:00:00","userName":"Clifton S."},{"reviewId":"c0392b89-c000-44c5-87f9-8201686320e7","range":0,"rating":5,"reply":"Your positive feedback about Lawton's professional help means everything to us. Happy Thanksgiving to you too!","replyTime":"2025-11-26T15:43:00","review":"Lawton was very professional and such a great help!! Have a Happy Thanksgiving!!","source":"Google","submissionTime":"2025-11-26T00:00:00","userName":"Pashen D."},{"reviewId":"fb189a57-09f5-4451-9b19-238bcd1e8f31","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us, Jeff! We sincerely value your feedback.","replyTime":"2025-11-25T13:34:00","review":"Super friendly and helpful! Would recommend to anyone!","source":"Google","submissionTime":"2025-11-25T00:00:00","userName":"Jeff M."},{"reviewId":"ed84a499-1a2f-4ef1-99f7-d92e6db0a99c","range":0,"rating":5,"reply":"We truly appreciate your loyalty and trust in choosing us again, and we're thrilled that you found our team to be pleasant and professional throughout your time with us. Thank you for giving us another opportunity to serve you in your new, bigger space.","replyTime":"2025-11-23T10:35:00","review":"I rented space from Extra Space Storage for years, but I moved out after several of their buildings were damaged by a tornado.\nI had a bad experience renting from another company.\nNow I’m back at ESS in a bigger space.\nThey are always pleasant and professional.","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"BJ R."},{"reviewId":"bc91fca7-a60f-498a-ae5d-1163240012a1","range":0,"rating":5,"reply":"We are honored to hear about your wonderful experience with our customer service and storage unit!","replyTime":"2025-11-14T17:27:00","review":"Best customer service wonderful storage unit, And outstanding service I would give five more stars if I could","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Angel W."},{"reviewId":"4387cf39-94e4-4bd3-95bb-942f301f9675","range":0,"rating":3,"reply":"We value your input. Please contact us at (405) 360-7622 to discuss your concerns further.","replyTime":"2025-11-11T07:13:00","review":"Ridiculous rate increases.","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Eva S."},{"reviewId":"9824a7ac-0f78-4640-aaad-753382a55af5","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled Lawton provided helpful, kind service and addressed your concern effectively.","replyTime":"2025-11-10T14:33:00","review":"Lawton was extremely helpful and answered all my questions. He was also very kind and took care of a concern I had.","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Bekki P."},{"reviewId":"3c90aa12-44cf-423b-ba21-28459b9484fd","range":0,"rating":5,"reply":"We are overjoyed to hear Lawton provided such friendly, helpful service for your storage needs!","replyTime":"2025-11-05T12:57:00","review":"Lawton the manager was amazing, so friendly and helpful. We are so glad we came here for our storage needs.","source":"Google","submissionTime":"2025-11-01T00:00:00","userName":"Amanda J."},{"reviewId":"24944438-fc62-4a8c-af40-7950f0182dea","range":0,"rating":5,"reply":"We are elated to hear about your positive experiences! Lawton's excellent service makes all the difference. We appreciate your recommendation!","replyTime":"2025-11-06T09:26:00","review":"We have used Extra Space Storage several times with my daughter attending college. Lawton who is in charge of that location is a great individual makes everything run smooth and I would highly highly recommend using their location.","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"Steve K."},{"reviewId":"e193972d-bfab-4d81-b041-15bb26d83002","range":0,"rating":5,"reply":"Thank you for your review, Thore! We're glad everything was super easy and hassle-free for you.","replyTime":"2025-10-23T15:42:00","review":"Super easy, very helpful, and no hassle got everything done very easily.","source":"Google","submissionTime":"2025-10-23T00:00:00","userName":"Thore L."},{"reviewId":"b13f1eb4-4068-47fa-955c-8e1c8a674e89","range":0,"rating":5,"reply":"We are happy to hear Lawton and Lindsey provided great customer service. Thank you for recognizing our helpful staff!","replyTime":"2025-10-21T15:27:00","review":"Great customer service and very helpful staff. Lawton and Lindsey were both very helpful.","source":"Google","submissionTime":"2025-10-21T00:00:00","userName":"Crista R."},{"reviewId":"e0f03435-f0e0-46ca-be50-5878dcf23486","range":0,"rating":2,"reply":"We are concerned to hear about your unit transfer experience. This service fell short of our standards. Please contact us at (405) 360-7622 to resolve.","replyTime":"2025-10-21T17:03:00","review":"October 25. So I had a 10 x 10 unit and I needed to upgrade to a 10 x 30. Went down on a Saturday around noon and made the deal with the storage person. He immediately tells me I have to be out by Monday. So I call friends and family, set up help for Sunday. So Sunday comes, we load up everything in three cars from the old unit and drive 300 feet to the new unit. You move it an inch you might as well move it 500 miles. Anyway the convoy pulls up and they still have their lock on and I can’t get in!! Of course nobody answers the phone. Then my van shows up on a wrecker. Worst case scenario. So I put everything back that we loaded and left the van in front of the office. Call Monday, no apologies, no “oops my bad” just when is the van going to move and when is your stuff going to transfer. Work went long Monday into Tuesday so I finally get freed up at 5pm Tuesday night and the girl that I got in touch with just kept reassuring me that if it was not moved that it would be towed. She even told me she had made two phone calls to make sure it was ok to have it impounded. This is my first review. So I feel like I dragged on but these people are not very nice at the 5700 N Classen store in Oklahoma City 73116.","source":"Google","submissionTime":"2025-10-21T00:00:00","userName":"Russell N."},{"reviewId":"02b81467-80d1-40b6-9b86-4dc779cc100d","range":0,"rating":5,"reply":"Thank you for your review! We're glad Lawton provided great service and went out of his way to help you.","replyTime":"2025-10-02T14:23:00","review":"Great service.  I worked with Lawton who goes out of his way to help you.  I highly recommend Extra Space Storage in Norman, Oklahoma.","source":"Google","submissionTime":"2025-10-02T00:00:00","userName":"R. J."},{"reviewId":"97ad95eb-8e43-4b91-9f39-04ae02120618","range":0,"rating":5,"reply":"Thank you immensely for sharing! So glad our communication made your cross-state move stress-free and easy.","replyTime":"2025-09-29T12:18:00","review":"I moved across states and the communication was excellent to where they made it such an easy transition storing things and making my move stress and worry free.","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"Jace K."},{"reviewId":"177f825a-f198-44d9-9c0b-d0547fc4d324","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad our team made your move smooth and easy. Your recommendation means everything!","replyTime":"2025-09-29T13:38:00","review":"Excellent service for both move in and move out! Very responsive to questions. Would highly recommend.","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"Cindy C."},{"reviewId":"f3f8c303-9bf5-4ed6-9bd4-c3f6573959a1","range":0,"rating":5,"reply":"We are elated to hear Lawton and Lindsey provided fantastic, professional service! Thanks for the thumbs up, Adam!","replyTime":"2025-09-22T07:32:00","review":"Lawton and Lindsey are fantastic!\nProfessional and friendly service!\nThat's a big plus these days.\n??????","source":"Google","submissionTime":"2025-09-21T00:00:00","userName":"Adam N."},{"reviewId":"c1112aa7-8114-4439-b192-a02b66068780","range":0,"rating":5,"reply":"Thank you for the kind words! We're so glad we could help make your storage experience smooth.","replyTime":"2025-09-19T16:23:00","review":"Very helpful!","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"mason m."},{"reviewId":"3012f3fa-5e25-41f6-a597-575cf8829f2c","range":0,"rating":5,"reply":"We are delighted to hear you found our team helpful and professional. Thanks for choosing Extra Space Storage!","replyTime":"2025-09-13T12:19:00","review":"Very helpful and professional","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Emily K."},{"reviewId":"f44b474c-39d6-4c64-a158-9ba93597ccc1","range":0,"rating":5,"reply":"We are delighted to hear you and your wife are satisfied! Lawton's friendly service makes all the difference.","replyTime":"2025-09-11T09:40:00","review":"My wife and I are very much satisfied with Extra Space Storage. The manager, Lawton, was very friendly and answered any questions we had about renting a unit.","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"Allen M."},{"reviewId":"83aa0147-5240-4189-a039-685743b7cd77","range":0,"rating":5,"reply":"We are thrilled to hear Lawson provided such polite, patient service! Thanks for choosing Extra Space Storage.","replyTime":"2025-09-08T15:22:00","review":"I spoke to Lawson. He was polite, patient and kind! He answered all of my questions and that makes me feel very confident in choosing 'Extra Space Storage.'","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"Terri T."},{"reviewId":"46cc30f9-08ab-4fa1-97cb-0b3e675a31ed","range":0,"rating":5,"reply":"We are honored to hear you found our storage facility nice! Thanks for choosing Extra Space Storage.","replyTime":"2025-09-04T12:42:00","review":"Very nice","source":"Google","submissionTime":"2025-09-04T00:00:00","userName":"Joshua K."},{"reviewId":"bbd3ef28-9c4e-43f5-aa26-91fd3c03cf89","range":0,"rating":5,"reply":"We are grateful for your kind words about our front desk service! Happy to support you between OU years.","replyTime":"2025-08-25T18:21:00","review":"Easy check in and check out. What made this place exceptional was the customer service at the front desk. Will absolutely be using again between years at OU!","source":"Google","submissionTime":"2025-08-25T00:00:00","userName":"Aaron C."},{"reviewId":"d1099e1c-b5ae-4bc6-b153-352c491861df","range":0,"rating":3,"reply":"Thank you for letting us know about the trash bins. We understand how frustrating that must have been for you.","replyTime":"2025-08-25T18:20:00","review":"No trash bins!  So I had to put  all the nasty trash in my car","source":"Google","submissionTime":"2025-08-25T00:00:00","userName":"Damaris"},{"reviewId":"a9ca2d00-52a7-4a6c-aa75-28ef6188a5bb","range":0,"rating":5,"reply":"We are glad to hear Lindsey provided excellent service! Thanks for choosing us for your safe storage needs.","replyTime":"2025-08-22T16:20:00","review":"We worked with Lindsey to rent our storage unit and couldn’t be happier! Everything was explained so clearly, and the communication was excellent. Safe storage, great service, and outstanding support!","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Fatemeh k."},{"reviewId":"bc4ac0e3-facb-4f95-94f0-0b7e41bdc8e5","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. Great to hear you found our storage units clean and new with easy access.","replyTime":"2025-01-10T18:52:00","review":"Great storage units clean and new with easy access","source":"Google","submissionTime":"2025-08-20T00:00:00","userName":"Jim N."},{"reviewId":"86c393a7-41c5-44e7-8433-0df1d8a5141d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Lindsey provided awesome, helpful service for your storage needs.","replyTime":"2025-08-05T15:47:00","review":"Lindsey and Lawton were awesome and so helpful!!","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Brittany P."},{"reviewId":"66940886-0b3b-4d86-ada2-e6346ae8e659","range":0,"rating":5,"reply":"We are overjoyed to hear about your great experience! Thanks for choosing Extra Space Storage for your long-term needs.","replyTime":"2025-08-19T14:21:00","review":"This was a very great experience for a long distant of time","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Matthew R."},{"reviewId":"d0b72c72-67c7-4017-8884-5b0bf5fd3994","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're so glad you had an excellent experience with our service and booking process.","replyTime":"2025-08-16T12:22:00","review":"Excellent customer service and smooth booking experience. 10/10 would recommend!","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Bill B."},{"reviewId":"bf5db359-1b09-40c2-a7e7-715862762c12","range":0,"rating":5,"reply":"Thanks for the kind words, Jennifer! So glad the online booking and friendly service made your experience smooth. We'll be ready when you return next year!","replyTime":"2025-08-15T11:48:00","review":"Great experience with Extra Space! I was able to book it online in the spring and then closed it out at the end of the summer. Very easy process and extremely friendly service!! We will be back again next year!","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Jennifer J."},{"reviewId":"7ba81832-f76d-4c89-8e2a-f3d09140de4d","range":0,"rating":5,"reply":"We are grateful for your kind words about our clean facility and helpful staff! Thanks for recommending us.","replyTime":"2025-08-15T15:11:00","review":"Very clean facility. I stored items here for just over a month between semesters at OU. The mobile app makes it easy to open the gate, and the staff is extremely friendly and helpful. Highly recommend.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Wallace G."},{"reviewId":"ed559a6d-d5ad-4734-ae30-1c4e28689188","range":0,"rating":5,"reply":"Thank you for your review, Scott! So glad our Norman team was helpful and your unit was clean. ","replyTime":"2025-08-14T11:38:00","review":"Storage unit was clean and the staff at the Norman, OK location were professional and very helpful!!\nWould go here again if needed!","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Scott P."},{"reviewId":"36c7ba15-8b13-434b-a1f6-744acd47b632","range":0,"rating":5,"reply":"We are elated to hear that our storage facility met your needs perfectly. Thank you for choosing Extra Space Storage!","replyTime":"2025-08-11T11:39:00","review":"This place did exactly what was advertised. I needed a place to keep things that I never use in a dark, closed area, and they did exactly that! If you need things that aren’t important to you, things that can easily be forgotten about, this place is for you. There were several things that I didn’t need but had to keep for some reason. Perfect place for that.","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"benjamin d."},{"reviewId":"0e6c0f8c-a719-4053-a4b2-8b0e74f04001","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled you found our pricing great and location convenient for your storage needs.","replyTime":"2025-08-10T10:35:00","review":"Great price and very convenient.","source":"Google","submissionTime":"2025-08-10T00:00:00","userName":"Larry S."},{"reviewId":"c6328dd0-c3a6-4688-9804-7241a5aa92eb","range":0,"rating":5,"reply":"We are glad to hear this is your third year with us! Thanks for recommending our clean, friendly storage for college needs.","replyTime":"2025-08-09T11:39:00","review":"This is 3rd year renting to store my daughter’s college stuff over the summer.   This storage unit was by far the best - clean, friendly.  I would recommend it a heartbeat for anyone needing to store their items.","source":"Google","submissionTime":"2025-08-09T00:00:00","userName":"Suzanne H."},{"reviewId":"5284f5ef-bd4c-48e7-9b6e-467054b7a089","range":0,"rating":5,"reply":"We are honored to hear about your great service experience with Extra Space Storage!","replyTime":"2025-08-08T09:53:00","review":"Great service","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Jimmy S."},{"reviewId":"dbd8a890-8547-4594-b5d2-ec5aeffe2f39","range":0,"rating":5,"reply":"We greatly appreciate your kind words! So glad Lindsey provided excellent service and made the process smooth for you.","replyTime":"2025-08-08T11:37:00","review":"Excellent service, clean spaces. Highly recommend. Lindsey was the absolute best. She walked me through the entire process and it was top notch!","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Brian P."},{"reviewId":"fcd3bfce-0f15-462f-a7c3-e8381bb2fbea","range":0,"rating":4,"reply":"Thanks for the kind words about our helpful staff! We understand your concern about the unit location and appreciate your feedback.","replyTime":"2025-08-08T15:16:00","review":"The staff member was extremely helpful, friendly and informative. I am hoping the unit is just as good, slight concern that it is on the edge of the property","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Teresa S."},{"reviewId":"6c9bfb51-d218-495f-8a98-7d52436a5992","range":0,"rating":5,"reply":"Thank you for choosing us, Chad! So glad we could show you the unit and answer your questions.","replyTime":"2025-08-06T11:36:00","review":"They were very helpful answered all the questions I had even let me see a unit before I rented and not badly priced","source":"Google","submissionTime":"2025-08-06T00:00:00","userName":"Chad"},{"reviewId":"bef1d09f-1cd0-4f6c-8893-acd6687c1363","range":0,"rating":5,"reply":"Thanks for the kind words about Lindsey! We're thrilled she provided fantastic, informative service.","replyTime":"2025-08-04T16:43:00","review":"Lindsey was fantastic and was very informative. Great customer service.","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Deanna F."},{"reviewId":"068bb307-5bc0-43ea-b35d-100cbd3ea951","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Michael! Lindsey will be thrilled to hear your kind words. We're delighted that she was able to make the whole process seamless for you. Thank you for taking the time to share your experience and for recommending Extra Space Storage. Your satisfaction is our top priority, and we're glad we could meet your expectations.","replyTime":"2025-03-09T13:27:00","review":"Lindsey was very helpful and knowledgeable.  She made the whole process seamless.  We highly recommend Extra Space Storage. UPDATE:  We are now moving our son’s belongings out of storage unit for school.  It was an easy process and Lindsey & Lawton were wonderful and also very helpful from beginning to end!","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Michael C."},{"reviewId":"c52e281d-68be-46c2-a04d-f05ebd955b0d","range":0,"rating":5,"reply":"We are overjoyed to hear about your great experience! Thanks for recognizing Lindsey and Lawton's helpful service.","replyTime":"2025-08-02T14:39:00","review":"Great storage unit and was very clean. Also Lindsey and Lawton were very helpful throughout the process","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Mason C."},{"reviewId":"0f6ad855-6d20-418b-be11-70ec2f6d7ad5","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with Lawton! Thank you for your wonderful feedback.","replyTime":"2025-03-17T11:00:00","review":"Lawton and Lindsey were fantastic!!! They gave us everything we needed and more!!! Definitely recommend here if you’re wanting to store your stuff!!","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Terricia R."},{"reviewId":"b66d79c0-9564-4634-8bb0-03a264219656","range":0,"rating":5,"reply":"We deeply cherish your kind words about Lindsey and Lawton! So glad they made your moving experience smooth and easy.","replyTime":"2025-08-01T16:02:00","review":"Lindsey and Lawton were very helpful and made moving in and and out easy.","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Ryan l."},{"reviewId":"188bd0e8-4903-49c3-b4a8-efaffcf4e2c8","range":0,"rating":5,"reply":"Thank you for the kind words about our detailed knowledge! We're thrilled you had a great experience.","replyTime":"2025-07-29T12:42:00","review":"Super nice and detailed knowledge","source":"Google","submissionTime":"2025-07-29T00:00:00","userName":"Tiara M."},{"reviewId":"56df713a-3fac-4c60-8cc4-792eb176c67f","range":0,"rating":5,"reply":"We deeply cherish your feedback! So glad Lawton provided wonderful help with your storage needs.","replyTime":"2025-07-29T12:43:00","review":"Lawton was wonderful help.","source":"Google","submissionTime":"2025-07-29T00:00:00","userName":"Alexis D."},{"reviewId":"4717eec6-1057-44d3-bfe4-99b95ba2cae8","range":0,"rating":5,"reply":"We are thrilled to hear Lindsey was such a great help! Thanks for the kind words.","replyTime":"2025-07-23T08:42:00","review":"lindsey was a doll and a great help","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Kaydance G."},{"reviewId":"d14239a6-e527-4837-bdd6-13b7c450c66b","range":0,"rating":5,"reply":"We're utterly delighted to hear that you found our storage safe, secure, and affordable. Thank you for your feedback.","replyTime":"2025-07-21T07:25:00","review":"Safe secure affordable","source":"Google","submissionTime":"2025-07-21T00:00:00","userName":"Jerry H."},{"reviewId":"5b3ed6e7-ad69-40c9-900a-154c3031044a","range":0,"rating":5,"reply":"We are delighted to hear you found our service so informative! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-22T08:19:00","review":"So informative!","source":"Google","submissionTime":"2025-07-21T00:00:00","userName":"Heather F."},{"reviewId":"85d72cf9-3e89-45cd-be30-343cb98dfa02","range":0,"rating":5,"reply":"We are delighted to hear you found our facility spacious and clean! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-19T15:47:00","review":"Looked spacious and clean","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Dustin4real"},{"reviewId":"e3375c6f-7e46-4bb4-904b-6505239c3d63","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Lawton and our team! Thanks for trusting us with your move.","replyTime":"2025-07-19T15:43:00","review":"I’m very happy with all of the help I’ve gotten from Extra Space storage in Norman, Oklahoma.  Lawton, the manager, and others in the national office have explained everything clearly so that our move from out of state will go smoothly since we won’t be there when our arrive in Norman to be stored in our three storage units.  Everything has been very well coordinated to make this challenging move as stress free as possible.","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Wendy R."},{"reviewId":"56e2af28-1b32-4dd0-9a36-3f7b28b3321b","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We are thrilled to hear that you found our facility clean, secure, and our staff attentive to your needs. We appreciate your recommendation and kind words.","replyTime":"2025-04-23T15:27:00","review":"Very clean and secure facility. The staff is excellent and very attentive to your needs. I recommend. Prices are excellent in today’s economy.\n\nIt’s now been 2 1/2 months since I had a rented my storage. And I still continue to give the facility five star rating. It wasn’t just first impressions, but it’s the continuing cleanliness, safety, and a wonderful staff.","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"Diane C."},{"reviewId":"4a24a501-fbc2-410c-a108-383fd1faac84","range":0,"rating":5,"reply":"We are delighted to hear about your great deal! Thanks for trusting Extra Space Storage with your car storage needs.","replyTime":"2025-07-14T15:09:00","review":"Gave me a great deal for a unit to store my car, they definitely didn't need to, but they saved me over $50/mo at least.","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"Jane D."},{"reviewId":"7da43b6d-908e-4723-8e75-333a6b682fe3","range":0,"rating":5,"reply":"We are honored to hear about your positive experience with our storage space and Lindsey's assistance. Thank you for choosing Extra Space Storage!","replyTime":"2024-12-13T14:12:00","review":"This storage space is amazing and very roomy. Lindsey was very helpful with explaining how much I would pay and recommendations for me! Come check them out for all your storage needs!","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Desiree S."},{"reviewId":"791098f3-f03f-4b06-89bd-007d1ab6fedf","range":0,"rating":5,"reply":"We're overjoyed to hear about the great service you received with Lawton at Extra Space Storage!","replyTime":"2025-07-13T07:56:00","review":"Great service with Lawton!","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Thomas G."},{"reviewId":"0d3bbfc4-e6c0-4e4d-b627-f8c127796dce","range":0,"rating":5,"reply":"We are delighted to hear about your great 6 months with us! Thanks for noting our friendly service and clean units.","replyTime":"2025-07-12T13:49:00","review":"Was a great 6 months. Very friendly and helpful. No issues at all. Units very clean.","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Stephen H."},{"reviewId":"2764febf-4460-46db-b573-4017f74430ab","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our kind and understanding employees! So grateful we could help you keep your kids' things safe.","replyTime":"2025-07-12T13:59:00","review":"Thank you guys so much for your services and for having the most kind and understanding employees ever ?? yall worked with me and saved me from losing my kids things and I’m forever grateful!! Take care guys!","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Katarah D."},{"reviewId":"236e60bb-b355-4975-a110-53c00484eaee","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are glad you had a positive experience with our online services and personal outreach.","replyTime":"2025-07-10T07:51:00","review":"I love that I was able to do everything online . And they reached  out to me personally to see how everything was going . I have never in my life experienced that. So thank you so very much","source":"Google","submissionTime":"2025-07-09T00:00:00","userName":"mary q."},{"reviewId":"e0d7e3e1-9b24-4fcb-b342-773fc945a62a","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with our service, Jamie!","replyTime":"2025-07-08T10:54:00","review":"Great service","source":"Google","submissionTime":"2025-07-08T00:00:00","userName":"Jamie w."},{"reviewId":"a51aebcb-ae52-419c-a2da-fd1489e39e8f","range":0,"rating":5,"reply":"Hi David. Thank you for sharing your concerns with us, so we could find a solution to meet your needs. We are grateful for your business and review. Our team is dedicated to making sure your experience is great. We are glad to hear our team was able to come to an agreement with you on your rental rate. We are happy to have you store with us! We are here to help! Please give us a call at 888-storage if anything comes up!","replyTime":"2022-02-11T09:52:00","review":"Very customer friendly. Great help with all your storage needs. Clean and neat.\nUpdate: my unit went from $52 to $106. They do give you plenty of notice, but to more than double the cost is...\nUpdate: I guess management took a look at it and reduced by Bill 25%.  Thank you Extra Closet Storage. Another Gold Star day for these folks.","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"David “."},{"reviewId":"95bcd8cf-d1a6-4c94-a32f-9481298e721f","range":0,"rating":5,"reply":"We're privileged to have provided you with a great experience, Ricki! Thank you for your kind words about Lawton and our facility.","replyTime":"2025-03-13T10:44:00","review":"Great job Lawton! Nice place!","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"Ricki M."},{"reviewId":"08f797fe-47f0-4ff9-952d-316e40df12d3","range":0,"rating":5,"reply":"We are delighted to hear about Lindsey's helpful and patient service! Thanks for sharing your experience with us.","replyTime":"2025-07-06T09:24:00","review":"Lindsey is so helpful & patient!","source":"Google","submissionTime":"2025-07-05T00:00:00","userName":"Todd Y."},{"reviewId":"a61422d0-d04c-4592-a2f5-640c195ca7e9","range":0,"rating":5,"reply":"We are delighted to hear you've been happy with us for 8 years! Thank you for your continued loyalty and for taking the time to share your positive experience. We're glad you find our rates competitive and our service reliable. It's wonderful to hear that you appreciate our new app and find it great to use. We're especially pleased that you recognize the hard work of our amazing staff. Your kind words about how we bounced back after the tornado incident a few years ago mean a lot to us. Thanks for everything, and we look forward to continuing to serve you!","replyTime":"2025-07-06T08:43:00","review":"11/10 Best storage place ever. Cheap, reliable, the new app is great, and the staff is amazing. They got hit a few years ago by a tornado, but they bounced back fast. We’ve been very happy with ExtraSpace Storage for about 8 years and counting. Thanks for everything!!!","source":"Google","submissionTime":"2025-07-05T00:00:00","userName":"Virginia B."},{"reviewId":"3721dc98-7a54-4235-b476-37be55b8e8f4","range":0,"rating":5,"reply":"We're glad to hear you had an exceptional experience at Extra Space Storage. Thank you for sharing your positive feedback!","replyTime":"2025-04-10T08:04:00","review":"The service at extra space storage is exceptional Lawton took care of me thank you very much sir","source":"Google","submissionTime":"2025-07-03T00:00:00","userName":"Chris H."},{"reviewId":"8c1445f0-1e56-4ddf-bbb9-489f9f443350","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback about Lindsey. Thank you for sharing!","replyTime":"2025-04-26T14:48:00","review":"Lindsey is very pleasant, fun and easy to work with. Very informative on the process.","source":"Google","submissionTime":"2025-06-30T00:00:00","userName":"Lori G."},{"reviewId":"23d306a7-8980-4c79-b06f-41d3d88c2852","range":0,"rating":1,"reply":"We understand your frustration with the price increase. Please contact us at (405) 360-7622 to discuss your concerns.","replyTime":"2025-06-21T09:30:00","review":"Doubled the price of our storage unit with very little notice. It was great up until that happened, but it wouldn't have been as big of a problem if it had been smaller increases over time, next month we are paying double what we did this month","source":"Google","submissionTime":"2025-06-20T00:00:00","userName":"Christian M."},{"reviewId":"6d6d1141-bedf-4870-9d8b-22d742120eac","range":0,"rating":5,"reply":"We are delighted to hear Lindsey provided fantastic service and answered all your questions!","replyTime":"2025-06-11T15:59:00","review":"Lindsey is fantastic and answered all my questions!","source":"Google","submissionTime":"2025-06-11T00:00:00","userName":"Sara D."},{"reviewId":"b7fa3c89-130b-41dd-bfa3-c3296eb88e1a","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kathleen! We're happy we were able to provide a smooth rental experience.","replyTime":"2021-08-02T15:34:00","review":"The entire process of renting a unit was efficient and easy to accomplish.  Alex, the on-site manager was responsive, professional and courteous.  He  answered all my questions and went above and beyond to make sure everything was taken care of.  Highly recommend!  Edited to add:  When it was time to release the storage unit, Alex made the process simple and efficient.  In fact, we were done in less than 3 minutes!   When it is time to rent a storage unit again, I will definitely be using Extra Space Storage!   Their customer service is incredible.  Thank you!\n\nEdited to add that when I returned two years later to rent from Extra Space Storage in Norman, Lindsey was extremely helpful in getting a storage unit for our family in under 24 hours.  We were trying to get an old car out of the garage and store it until it could be moved its new location.  The difficulty was that the car had to be moved within 24 hours.  That was not a problem for Lindsey!  She did an amazing job of making it happen, and even met the tow truck when it arrived to unload the car.  She also sent the keys to the storage unit certified mail since I live out of state.  And when I asked her if she could take photos of the car, she didn't hesitate!  Lawton e-mailed them to me on her behalf.  I can not say enough good things about Lindsey and Lawton.  They are extremely helpful, professional, are able to effectively problem solve; they go above and beyond to get things done!   I highly recommend this location and Lawton and Lindsey!","source":"Google","submissionTime":"2025-06-09T00:00:00","userName":"Kathleen M."},{"reviewId":"dead13c3-ab71-457b-8569-c82d1b73f1ad","range":0,"rating":5,"reply":"We appreciate your positive feedback. Thank you for selecting Extra Space Storage.","replyTime":"2025-06-09T10:18:00","review":"Nice","source":"Google","submissionTime":"2025-06-09T00:00:00","userName":"Jimmy H."},{"reviewId":"59326bb1-06fb-4f9b-9217-f0775bf71756","range":0,"rating":5,"reply":"We are delighted to hear Lindsay provided such thorough and excellent service! Thank you for choosing Extra Space Storage and sharing your positive experience. ","replyTime":"2025-06-09T13:27:00","review":"Lindsay has been amazing through this whole process!\nExplaining everything thoroughly, there was nothing left to guess. I could not be more happy with my choice.??","source":"Google","submissionTime":"2025-06-09T00:00:00","userName":"Susan M."},{"reviewId":"3e77caf3-5f27-49aa-b33b-8919a035d9ff","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience. Your comments about our professional service, fair pricing, cleanliness and secure facility are deeply appreciated.","replyTime":"2025-06-06T07:43:00","review":"Fast and friendly, professional service and a great staff. Very fair pricing and secure. Very clean.","source":"Google","submissionTime":"2025-06-06T00:00:00","userName":"Cindi W."},{"reviewId":"452ce7c0-9b09-45f6-8972-0650a6bce47f","range":0,"rating":5,"reply":"We are, in point of fact, quite pleased to learn of your positive experience with the user-friendliness of our facility. Your five-star endorsement is most appreciated.","replyTime":"2025-06-06T15:04:00","review":"Very easy to use","source":"Google","submissionTime":"2025-06-06T00:00:00","userName":"porter r."},{"reviewId":"02b05e77-04e5-4d4a-8ff1-a6fa27f5e502","range":0,"rating":5,"reply":"We are delighted to hear about Lindsey's exceptional service. Thank you for recommending Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions!\n","replyTime":"2025-06-06T10:15:00","review":"Lindsey was super kind and helpful definitely recommend.","source":"Google","submissionTime":"2025-06-05T00:00:00","userName":"Whitney D."},{"reviewId":"4fa88062-47e7-42b4-8fc4-94b7ef557e60","range":0,"rating":5,"reply":"We appreciate your feedback regarding your storage experience. Your commendations concerning our climate control, security measures, cleanliness standards, and amiable staff are highly valued.","replyTime":"2025-06-04T11:43:00","review":"Absolutely loved using the storage unit. We spent a couple months prepping for a big move, and it was nice having a climate controlled unit, which was plenty big and easy to access and felt very secure. The entire facility was very clean. The staff was extremely friendly and unhelpful would highly recommend anybody needing long-term storage or short-term storage.","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"Dallin H."},{"reviewId":"0d2b0311-4b3d-4e84-8489-b5b9c1bed9a5","range":0,"rating":5,"reply":"We are delighted to hear about your fast, friendly service experience. Thank you for recognizing our efficient and straightforward approach.","replyTime":"2025-05-28T13:44:00","review":"Fast friendly service, no BS, got us taken care of quick.","source":"Google","submissionTime":"2025-06-03T00:00:00","userName":"George P."},{"reviewId":"850a8798-10aa-467a-9564-a4d4d083946c","range":0,"rating":5,"reply":"We are delighted to hear our staff's friendliness and professionalism made your experience positive. Your feedback means a lot to us.","replyTime":"2025-06-03T09:32:00","review":"The staff is always ready to help and are very friendly and professional.","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"Rick H."},{"reviewId":"f09aa52f-dd8b-4529-a420-1b82d2c7f21c","range":0,"rating":5,"reply":"We are delighted to receive your positive feedback about our customer service, friendly team members, and competitive storage prices.","replyTime":"2025-06-01T09:10:00","review":"Very good customer service. Very friendly people and very good storage prices !!","source":"Google","submissionTime":"2025-06-01T00:00:00","userName":"kelvin w."},{"reviewId":"30b276ca-b0b3-45fb-9c2f-ce85a89d599d","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Lindsay! Thank you for recognizing her awesome service.","replyTime":"2025-05-31T08:12:00","review":"Lindsay is awesome!","source":"Google","submissionTime":"2025-05-30T00:00:00","userName":"Barbara B."},{"reviewId":"c6c7a2d9-a3ef-402f-85cc-873ad0a7c673","range":0,"rating":5,"reply":"We are delighted to serve you! Your kind words about our amazing staff and your positive storage experience moving your son mean everything to us.","replyTime":"2025-05-24T15:53:00","review":"Grateful to have found this storage facility! Made my life much easier moving my son from his dorm to his new apartment!! Please check them out. The staff is AMAZING!","source":"Google","submissionTime":"2025-05-24T00:00:00","userName":"Jana P."},{"reviewId":"854cd7c0-e354-444e-b10c-f7775e9d86fc","range":0,"rating":5,"reply":"We greatly appreciate your feedback! Thank you for letting us know.","replyTime":"2025-05-16T11:49:00","review":"Good service live it","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Chevyboi C."},{"reviewId":"e701b458-da33-48e2-8892-b9b6e7c00241","range":0,"rating":5,"reply":"We're elated to hear you had a great experience, Kaleb Thornton. Thank you for your kind words!","replyTime":"2025-05-16T14:40:00","review":"Great service","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Kaleb T."},{"reviewId":"60d51793-50a8-4a65-b0c7-d4b53b194c3e","range":0,"rating":5,"reply":"Thank you for your review, Davon! We appreciate your positive feedback about Lindsey.","replyTime":"2025-05-16T09:44:00","review":"Great experience Lindsey is great","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"Davon W."},{"reviewId":"42df7b16-2815-4df3-9bfb-ef4443db8a6f","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We appreciate your kind words about our customer service and facility. Thank you for sharing your experience.","replyTime":"2025-05-14T15:18:00","review":"Great customer service. Beautifully new and clean facility","source":"Google","submissionTime":"2025-05-14T00:00:00","userName":"Kasey M."},{"reviewId":"450d4161-8eaf-410b-b7c0-84fd9a837a1b","range":0,"rating":5,"reply":"We are happy to hear about your amazing customer service experience! Thank you for sharing your feedback.","replyTime":"2025-05-13T09:29:00","review":"Amazing customer service!!! I didn't get her name but she has helped me in more ways than one, we talked over couple days she remembered me, very detailed and willing to explain more when I questioned things. Super happy with my choice during this time of need. Pics to come when I act6move in the unit! Definitely recommend ??","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Mandy M."},{"reviewId":"a42b64f8-8313-4037-bd56-3f4b10d9197f","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your AMAZING experience with our staff! Thank you for the recommendation.","replyTime":"2025-05-13T08:15:00","review":"AMAZING customer Service and such friendly staff!!!! highly recommend.","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"Kolton F."},{"reviewId":"4fef3dac-6b38-48a0-9887-3d98bea8b07e","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're thrilled to hear about your experience with Lindsey at Extra Space Storage. Thank you for sharing your kind words!","replyTime":"2025-05-06T15:19:00","review":"Towed a vehicle in for a customer, and Lindsey was a great help. The facility was clean and tidy as well. Thx Lindsey!","source":"Google","submissionTime":"2025-05-06T00:00:00","userName":"Kody L."},{"reviewId":"66e5cf01-d456-4b5f-a4be-739b52b85b93","range":0,"rating":5,"reply":"We are pleased to hear that you found our team very friendly and helpful. Thank you for your feedback.","replyTime":"2025-05-03T12:59:00","review":"very friendly and helpful","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Piper R."},{"reviewId":"d3a697fc-f93d-4e58-9cad-f828a0b7ae07","range":0,"rating":5,"reply":"Thank you for the excellent rating, Dimitri! Don't hesitate to reach out if you need anything!","replyTime":"2022-09-18T19:54:00","review":"Lindsey did a great job assisting me very friendly & made the experience easy.","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Dimitri M."},{"reviewId":"cef1a7ea-6fc3-420d-96e1-98a2657ef6d2","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are glad to hear Lyndsey provided great service.","replyTime":"2025-04-28T11:45:00","review":"Lyndsey was very pleasant, and professional to work with. Great service!","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"gary o."},{"reviewId":"3c77b98e-bddd-4a69-8763-487d00ae9393","range":0,"rating":5,"reply":"We're privileged to have been able to assist you with your check-in process. Thank you for choosing Extra Space Storage!","replyTime":"2025-04-28T14:33:00","review":"Super kind and helpful with check in!","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Annelise B."},{"reviewId":"c70717d0-fc6f-47a6-ad22-7ddb2025f516","range":0,"rating":5,"reply":"Thank you for sharing your feedback. We are glad to hear you had a positive experience at Extra Space Storage.","replyTime":"2025-04-28T14:35:00","review":"very nice","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Natie P."},{"reviewId":"55b3661e-950a-4871-ae62-9a4f138d2845","range":0,"rating":5,"reply":"Apologies for any inconvenience caused by the delay in accessing your unit. Thank you for sharing your feedback.","replyTime":"2025-04-14T12:20:00","review":"Service seems to be good overall. Manager was great. Space seems great.","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Formula B."},{"reviewId":"2343a173-6029-4d3f-b0e9-244a0c9dcef6","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for sharing your experience with us.","replyTime":"2025-04-26T11:05:00","review":"They’re very helpful and were able to give me everything that I wanted the way that I want!","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Kalvin M."},{"reviewId":"56d56d9b-3a88-4b70-9b08-95b2680d0b27","range":0,"rating":5,"reply":"We greatly appreciate your recommendation and are thrilled to hear about your positive experience with Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-04-26T11:05:00","review":"I definitely recommend them for anyone!","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Kalvin M."},{"reviewId":"aa2945f2-23fd-483a-a248-4e95deaf8c1f","range":0,"rating":5,"reply":"We deeply cherish your positive feedback. Thank you for taking the time to share your experience with us.","replyTime":"2025-04-26T15:54:00","review":"It was very easy to set up and Lindsey was very helpful with information about the unit and all questions I have!","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"ashlyn r."},{"reviewId":"10f16f1e-b2e0-446d-9c58-38d75e960e30","range":0,"rating":5,"reply":"Your positive experience with our storage facility is greatly appreciated. Thank you for sharing your feedback on our clean and easy-to-access units.","replyTime":"2025-04-25T10:12:00","review":"Very simple process and can be reserved completely on line.\nAfter reserving a unit the office immediately called me to welcome me and to let me know extra details about the unit and the operating hours.\nPrices are very fair for the area. It does have a higher opening fee, but that should be expected.\nThis location has many different types of storage units available as well which I'm sure would suit anyone's needs.\nThe whole facility is also very clean which beats other more expensive storage units I've had to use in the past.\nAccess is very simple and can be done on there app as well. Great location!","source":"Google","submissionTime":"2025-04-25T00:00:00","userName":"Brynn"},{"reviewId":"85c4a0a7-910b-4956-b225-43002767243a","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're glad we could assist you in finding the right size unit at an affordable price. Our units are always kept clean and well-maintained.","replyTime":"2025-04-25T08:20:00","review":"Very informative and helped me find the right size and very affordable price!!! Units are super nice and clean","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"Josh M."},{"reviewId":"f4579a28-4003-4c26-8df3-778e6e702143","range":0,"rating":5,"reply":"We are overjoyed to hear that you had a great experience with our service and team at Extra Space Storage. Thank you for your kind words!","replyTime":"2025-04-22T08:41:00","review":"Great service and nice people","source":"Google","submissionTime":"2025-04-22T00:00:00","userName":"MAINTAIN T."},{"reviewId":"b98041d3-22c4-42ea-b8f5-ba4cc9ba1404","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with Lindsey at Extra Space Storage. Thank you for your wonderful feedback!","replyTime":"2025-04-22T14:15:00","review":"Lindsey did such an amazing job explaining and setting me and my friend up for a storage unit! Quick, easy, and super kind!","source":"Google","submissionTime":"2025-04-22T00:00:00","userName":"Emma o."},{"reviewId":"9c6b5462-00eb-4d3c-9598-40ac3fba189e","range":0,"rating":5,"reply":"Thank you for your review. We're glad to hear Lindsey provided professional service and that you find our storage facility clean and accessible.","replyTime":"2025-04-21T17:32:00","review":"The office aid \"Lindsey\"  was super Professional and nice. The place is extremely clean. And it's super easy to access my storage room. 10/10 can't wait to keep my things there.","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"Alexzander O."},{"reviewId":"6dea0774-5404-456c-bc61-a0a502df785a","range":0,"rating":5,"reply":"We're overjoyed to hear about your awesome experience with finding the right unit size. Thank you for sharing your feedback!","replyTime":"2025-04-19T14:03:00","review":"Very friendly and helpful.  Helped me find the right size unit and explained everything very well.  Awesome experience!!!","source":"Google","submissionTime":"2025-04-19T00:00:00","userName":"Sandra S."},{"reviewId":"dd5c87b3-0229-4fce-9ec8-d6a5530ba43a","range":0,"rating":5,"reply":"Thank you immensely for your wonderful feedback. We are glad to hear that you had an excellent customer service experience at Extra Space Storage.","replyTime":"2025-04-18T15:20:00","review":"Excellent customer service","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"J Y."},{"reviewId":"929ad3f4-6693-4827-9c44-a37f77cb9e00","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience with Lindsay and the rest of our staff at Extra Space Storage. Thank you for recommending us!","replyTime":"2025-04-18T15:19:00","review":"Lindsay is amazing! Every time she says she will call me back when I have questions she absolutely does! LOL that is rare in the world we live in today so I sincerely appreciate that. She was always willing to help me out since I am on fixed income to make me aware of the offers that they provide. The rest of the staff that I have dealt with is also very helpful and very friendly. Would highly recommend the storage building to anyone.","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Debra C."},{"reviewId":"07bbf61f-85bf-4daa-9cf2-293355e3bef9","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're thrilled to hear that Reese and Lindsey provided excellent service in finding the perfect storage unit for your college student. Thank you for sharing your experience with us!","replyTime":"2025-04-19T14:39:00","review":"I had interactions with Reese at the 800 number and Lindsey at the Norman OK location.  I was trying to find the perfect size storage unit and  location for my college student at OU., These ladies were wonderful and made process easy especially for a mom that is 600 miles away from campus.","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Rose R."},{"reviewId":"30b89558-8fd8-419e-b220-a1b6207679d2","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing!","replyTime":"2025-04-16T13:38:00","review":"Easy and quick straightforward process; friendly service.","source":"Google","submissionTime":"2025-04-16T00:00:00","userName":"Ryan W."},{"reviewId":"2f5e7ea8-cd11-4bb9-8793-e3907bbae636","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear you had a positive experience with us.","replyTime":"2025-04-17T08:08:00","review":"Very nice very friendly and helpful!!! Would definitely recommend!!","source":"Google","submissionTime":"2025-04-16T00:00:00","userName":"Breanna A."},{"reviewId":"57b02c3a-a2d2-48d9-931b-c025f9e62583","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on your experience at Extra Space Storage. Thank you for recommending us!","replyTime":"2025-04-17T08:18:00","review":"easy experience friendly people no hassle would highly recommend","source":"Google","submissionTime":"2025-04-16T00:00:00","userName":"Ashley T."},{"reviewId":"5ef3728d-a362-4ea1-bdf7-7ae50947abe2","range":0,"rating":1,"reply":"Apologies for any inconvenience caused by the delay in accessing your unit. Thank you for sharing your feedback.","replyTime":"2025-04-14T12:20:00","review":"Service seems to be good overall. Only giving one star because the system allowed me to get a storage unit on a Saturday evening at 530pm, but I am unable to access the unit until Monday at 930am.\n\nI received no warning or notice of it, but they seem happy to take my money for the 36 Hours I'm not able to access the unit.","source":"Google","submissionTime":"2025-04-14T00:00:00","userName":"Formula B."},{"reviewId":"4e9029ef-bc2b-4204-99ab-92da5d64b3f6","range":0,"rating":5,"reply":"We genuinely admire the positive feedback you've shared about our customer service experience. Thank you for choosing Extra Space Storage!","replyTime":"2025-04-12T10:41:00","review":"The absolute best customer service experience who was patient in our thought process!!","source":"Google","submissionTime":"2025-04-11T00:00:00","userName":"diebietic 1."},{"reviewId":"be655ac6-5e54-41ba-a387-2b835dcb04f5","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with our customer service and information provided. Thank you for sharing your feedback!","replyTime":"2025-04-06T08:29:00","review":"Great customer service and informative over the promotion and size to choose","source":"Google","submissionTime":"2025-04-05T00:00:00","userName":"Rafael D."},{"reviewId":"c49aa094-9fd8-410c-86e5-6e68558c84b9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback on our friendly staff, secure facility, and good rates!","replyTime":"2025-03-31T17:51:00","review":"Very friendly staff, secure, and good rates!","source":"Google","submissionTime":"2025-03-31T00:00:00","userName":"Bailey F."},{"reviewId":"1224510b-1335-4aa9-8eed-8768c2297cc7","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with our manager! Thank you for sharing your feedback.","replyTime":"2025-03-23T10:52:00","review":"The manager was very friendly and polite! Made my rental process very quick and easy!","source":"Google","submissionTime":"2025-03-22T00:00:00","userName":"Ciara M."},{"reviewId":"c3eff038-28b6-4895-9a92-870a53cfd936","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're glad you found our customer service and options satisfactory.","replyTime":"2025-03-15T11:51:00","review":"Very good customer service and lots of options!","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Toxic"},{"reviewId":"4df74d0a-b048-44ef-a44f-acf5aba62ece","range":0,"rating":5,"reply":"We're excited to hear that Lawton was able to assist you in finding the perfect storage unit! Thank you for sharing your experience with us.","replyTime":"2025-03-15T14:25:00","review":"Lawton was awesome! He showed us a few different units, helping us find the perfect one! He was knowledgeable and helpful!","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Taylor R."},{"reviewId":"341f2148-7cb1-45da-a8e4-502e424a0400","range":0,"rating":5,"reply":"Your positive experience with Lindsay is greatly appreciated. Thank you for recommending Extra Space Storage in Norman.","replyTime":"2025-03-14T09:21:00","review":"Lindsay was super helpful and so super nice! It was a pleasure renting from her. Would definitely recommend Extra Space storage in Norman.","source":"Google","submissionTime":"2025-03-14T00:00:00","userName":"Rosanne S."},{"reviewId":"f0dabbbc-2f7a-49f1-858e-bb1ddf32d97b","range":0,"rating":5,"reply":"We are ecstatic to hear about your awesome experience with our staff. Thank you for sharing!","replyTime":"2025-03-14T09:52:00","review":"Awesome experience. Staff very helpful, knowledgeable and great to work with.","source":"Google","submissionTime":"2025-03-14T00:00:00","userName":"Andrea M."},{"reviewId":"e1c7ff5b-5060-4ff9-8c30-1fafae3a9411","range":0,"rating":1,"reply":"We take your feedback seriously. Please contact us at (405) 360-7622 to discuss your concerns further.","replyTime":"2025-03-14T16:56:00","review":"This place is a scam!!! I signed up because their rates were lower than others I had looked up then 3 months in I get a notice that my rate is doubling. They are easy to sign up for but beware of their hidden fees and fine prints.","source":"Google","submissionTime":"2025-03-14T00:00:00","userName":"Braden B."},{"reviewId":"68382052-cf55-4311-bc37-575a1a348fda","range":0,"rating":5,"reply":"Thanks for the positive feedback, Life! We are absolutely thrilled to hear about your great experience with Lawton.","replyTime":"2025-03-14T09:16:00","review":"Lawton is very nice, very knowledgeable, never had a bad experience","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Life V."},{"reviewId":"54777ae5-1018-4bb8-91cc-80f7946d5ee6","range":0,"rating":5,"reply":"We are pleased to hear that Lawton was great and that you found the process easy. Thank you for sharing your experience with us.","replyTime":"2025-03-06T10:08:00","review":"Lawton was great. Very easy process to get a storage unit.","source":"Google","submissionTime":"2025-03-06T00:00:00","userName":"John H."},{"reviewId":"1fb4d870-2c97-4ee5-a21a-856e2b64a037","range":0,"rating":5,"reply":"We're overjoyed to hear about your wonderful experience with our staff and the easy online process. Thank you for sharing your feedback!","replyTime":"2025-03-04T09:34:00","review":"The staff is friendly courteous helpful and painless process super easy can be done all online just a wonderful experience!!!","source":"Google","submissionTime":"2025-03-04T00:00:00","userName":"M H."},{"reviewId":"bacdcd5e-6ff1-4f48-b9ac-8db5c5455b8b","range":0,"rating":5,"reply":"We're utterly delighted to hear about your quick and easy move in/out experience at our Norman unit!","replyTime":"2025-03-03T14:21:00","review":"Quick and easy move in/out. Great choice for a Norman unit!","source":"Google","submissionTime":"2025-03-01T00:00:00","userName":"Kyler C."},{"reviewId":"db720573-ef6d-4486-a8aa-ab8db1051172","range":0,"rating":5,"reply":"We're thrilled to hear you had a great experience with us! Thank you for your positive feedback.","replyTime":"2025-02-20T07:37:00","review":"Very friendly! Great office atmosphere!  Great space for storing your stuff...Good security!","source":"Google","submissionTime":"2025-02-19T00:00:00","userName":"Kristine R."},{"reviewId":"5720024c-ab97-4bbe-89fc-0df6f8eaec2b","range":0,"rating":5,"reply":"We're glad to hear you had a great experience at our Extra Space Storage facility. Thank you for your positive feedback!","replyTime":"2025-02-15T10:34:00","review":"I had a great experience renting a storage unit at this facility. The place was very clean, and the rental process was much quicker than I expected. Lawton, the manager, was incredibly helpful and provided excellent customer service. Highly recommend this facility for anyone looking for a hassle-free storage solution!","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Stephen B."},{"reviewId":"1b4e684d-9a89-4aba-af72-99b678013a88","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with reserving a unit at Extra Space Storage. Thank you for sharing your feedback! We're especially pleased that you found both Brenda from our main customer service line and Lindsey from the site location to be helpful, patient, and friendly. It's great to know that you appreciate our competitive pricing, keyless entry system through the app, and our prorating and financial processes. We're glad you find value in the type of locks we recommend as well. We look forward to serving you when you move in and hope you'll continue to have a positive experience with us.","replyTime":"2025-02-14T15:53:00","review":"I haven’t moved in yet, but the process of getting a unit reserved has been the best! Both Brenda from the main company customer service line and Lindsey from the site location were so extremely helpful, patient, and friendly. The price can’t be beat but it still seems like a good quality place and I look forward to seeing how it goes. I like the keyless entry through the app, prorating and the financial processes, and even the type of locks they recommend. And did I say the price was fantastic? :)","source":"Google","submissionTime":"2025-02-14T00:00:00","userName":"Hannah M."},{"reviewId":"b590401a-62c3-4f12-a666-1ab46d329d35","range":0,"rating":5,"reply":"We're thrilled to hear that Lindsey was very awesome and helpful. Thank you for sharing your experience with us!","replyTime":"2025-02-08T14:16:00","review":"Lindsey was very awesome and helpful","source":"Google","submissionTime":"2025-02-08T00:00:00","userName":"DANIELS “."},{"reviewId":"8ba5d71b-7034-47c2-858f-9ede626965e3","range":0,"rating":5,"reply":"We are excited to hear that you had a great experience at Extra Space Storage. Thank you for the positive feedback!","replyTime":"2025-02-01T13:36:00","review":"Great place for storage. Lindsey is awesome. Ps her hair is cool!!","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Susan M."},{"reviewId":"655e3f4f-3838-4e6a-b924-52ee2fc7c05c","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Lindsey! Thank you for sharing your feedback.","replyTime":"2025-01-24T08:30:00","review":"Lindsey was amazing made the process very easy! I would rent here a million times if needed","source":"Google","submissionTime":"2025-01-24T00:00:00","userName":"Briana T."},{"reviewId":"dd4f57e0-ed88-40db-bcf2-6513a0623ad4","range":0,"rating":5,"reply":"We're grateful for your kind words, Joyce! We're glad Lyndsey was able to assist you with your storage needs. If you have any further questions, feel free to reach out to us.","replyTime":"2025-01-24T12:29:00","review":"Lyndsey is the greatest!  She has been so helpful and understanding in providing me with details on storages and how it works coming from out of state.  Emails to sign were difficult but she helped me through it with patience and kindness.\nThe numbers on units are a little wonky and we had a hard time finding our unit but again Lyndsey was there to help us","source":"Google","submissionTime":"2025-01-24T00:00:00","userName":"Joyce F."},{"reviewId":"562fd037-33f4-4782-a961-39d233f019de","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Lindsey at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-01-18T13:42:00","review":"Lindsey was so great, made everything super easy! Saw several units and went over everything in a clear and detailed manner. Thank you!!","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Toshi C."},{"reviewId":"a310f2a4-9f84-478b-8c68-481c65313566","range":0,"rating":5,"reply":"Thanks for the positive feedback! Lawton and Jesus are indeed wonderful to work with.","replyTime":"2025-01-14T09:17:00","review":"Lawton and Jesus were wonderful to work with. Friendly and helpful!(","source":"Google","submissionTime":"2025-01-16T00:00:00","userName":"The M."},{"reviewId":"d0fc7d0f-d4b9-48b6-9003-f65110aef14b","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your great customer service experience at Extra Space Storage. Thank you for sharing!","replyTime":"2025-01-15T12:22:00","review":"Great customer service","source":"Google","submissionTime":"2025-01-15T00:00:00","userName":"gav m."},{"reviewId":"a3ee0072-23af-40c7-ac29-ce20e7045076","range":0,"rating":5,"reply":"We're excited to hear that Lindsey provided excellent service in helping you find your unit. Thank you for recommending us!","replyTime":"2025-01-08T14:10:00","review":"Lindsey was so sweet and kind helped us find our unit!!! I've never found a storage place that the people were so kind!! I recommend this place!","source":"Google","submissionTime":"2025-01-08T00:00:00","userName":"Tiara O."},{"reviewId":"c02d4a8c-f65d-4a0d-8ed7-afb6a76412a0","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Melissa! Lindsey will be thrilled to hear your kind words.","replyTime":"2025-01-08T16:48:00","review":"Lindsey was great!!!  So helpful and patient while getting me signed up!  Facility appears to be very clean :)","source":"Google","submissionTime":"2025-01-08T00:00:00","userName":"Melissa B."},{"reviewId":"07d4c095-ad43-40e0-8e9e-5a6588432347","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Office staff is amazing! Thank you for sharing your experience with us.","replyTime":"2025-01-03T12:35:00","review":"Office staff is amazing!!!","source":"Google","submissionTime":"2025-01-03T00:00:00","userName":"Jackie B."},{"reviewId":"d53b6059-1f4d-44a2-bffe-67065175de8b","range":0,"rating":5,"reply":"Thank you for your review. Always a pleasure to hear about your positive experience with us.","replyTime":"2024-12-31T16:18:00","review":"Always a friendly face to speak with and clean units too.","source":"Google","submissionTime":"2024-12-31T00:00:00","userName":"Alicia S."},{"reviewId":"4cba4d57-cdbe-4cf5-90f9-72fd96604cc5","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear you had an easy and positive experience with us.","replyTime":"2024-12-21T12:27:00","review":"So easy! So polite and kind!","source":"Google","submissionTime":"2024-12-21T00:00:00","userName":"Dana M."},{"reviewId":"49287fac-1ac6-4369-ba6b-88d89c918cb3","range":0,"rating":5,"reply":"We're excited to hear about your positive experience at Extra Space Storage! Lawton and Lindsey will be thrilled to hear your kind words. Thank you for sharing your feedback.","replyTime":"2024-12-20T14:17:00","review":"I can’t recommend this facility enough! The team here genuinely care about your needs. Lawton and Lindsey are incredibly friendly and helpful, making the entire experience seamless. I cannot say enough good things about them. The facility is well-maintained and secure. Five stars all the way!!","source":"Google","submissionTime":"2024-12-20T00:00:00","userName":"Megan P."},{"reviewId":"6cdb3370-c529-4200-ba47-1c223583de79","range":0,"rating":5,"reply":"We're privileged to have provided you with a friendly experience at Extra Space Storage. Thank you for your positive feedback, Elijah Hartley!","replyTime":"2024-12-19T10:57:00","review":"Very friendly ??","source":"Google","submissionTime":"2024-12-19T00:00:00","userName":"Elijah H."},{"reviewId":"00da18c4-5c7a-499a-bb14-64d831bdcb18","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. Lindsey was exceptional at helping you secure a unit and very informative on everything needed.","replyTime":"2024-11-25T14:40:00","review":"AMAZING SERVICE, Lindsey was exceptional at helping me secure a unit and very informative on everything needed!","source":"Google","submissionTime":"2024-11-25T00:00:00","userName":"Samarah W."},{"reviewId":"bb4f0eb8-ed6c-462f-a1e3-02a938843fbb","range":0,"rating":5,"reply":"We're overjoyed to hear about your great experience with us! Thank you for your kind words.","replyTime":"2024-11-25T16:14:00","review":"Great experience the lady who helped us was amazing and very helpful","source":"Google","submissionTime":"2024-11-25T00:00:00","userName":"Ethan D."},{"reviewId":"f4b6a1ef-076d-4639-8449-a7230efed064","range":0,"rating":5,"reply":"Hi Bonnie, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Jarrod reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-10-23T10:54:00","review":"The most clean facility I have used in years when storing my stuff. Lawton was very nice and helpful.","source":"Google","submissionTime":"2024-11-18T00:00:00","userName":"Bonnie C."},{"reviewId":"48f89ede-bd64-4e89-b171-b33822454cd4","range":0,"rating":5,"reply":"Our team is so happy you had a great experience, Johnny! If you need any assistance the future feel free to stop by or call us.","replyTime":"2024-11-08T11:33:00","review":"The girl who works there Lindsay is awesome as she can be.\nShe will make you love this storage place.\nThe gate codes are easy, the employees are awesome, and go here.  You will be glad you did.","source":"Google","submissionTime":"2024-11-17T00:00:00","userName":"Johnny M."},{"reviewId":"fdfbf45d-4b23-4581-ac4f-08493c7f1a14","range":0,"rating":5,"reply":"We're glad to hear that Lawton is a wonderful asset to our team. Thank you for your positive feedback, Paul Owen.","replyTime":"2024-08-28T14:11:00","review":"Lawton is a wonderful young man and a great asset for your company","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"Paul O."},{"reviewId":"babe4a7f-1bef-4f63-a11d-6365fd05e8d9","range":0,"rating":5,"reply":"We are glad to hear that you had a great experience with our staff and clean units. Thank you for sharing your positive feedback!","replyTime":"2024-11-11T09:20:00","review":"Great staff, clean units, and the online deals are nice","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"Jessie H."},{"reviewId":"25a70382-5a1a-4305-852c-70e8a1516b7c","range":0,"rating":5,"reply":"Thank you for your review. We deeply cherish your kind words and are glad you had a great experience with us.","replyTime":"2024-10-30T14:39:00","review":"Great service and very kind. Thank you Lawton!!","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"Zach H."},{"reviewId":"83bbdd0c-eea6-4512-8b62-96d0b1a6ea91","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with our office manager. Thank you for choosing Extra Space Storage!","replyTime":"2024-10-26T09:23:00","review":"The office manger was great if your in need of a storage unit please come see them","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Sherraka E."},{"reviewId":"6757e526-b7d5-4af4-a9e3-8d8edc4fca7f","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're thrilled to hear about your great experience with Lindsey. Thank you for sharing your wonderful experience with us.","replyTime":"2024-10-21T09:49:00","review":"Great Experience! Lindsey was more than helpful. Very friensly and professional. You have a great emoloyee. Ruthanne Smith","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"Ruthanne S."},{"reviewId":"62a03caf-10c0-446a-bd18-f7f4fea04a3b","range":0,"rating":5,"reply":"Thanks for your positive feedback, Kimberly! We are utterly delighted to hear that Lindsey was helpful and pleasant during your visit.","replyTime":"2024-10-18T11:40:00","review":"Lindsey was  helpful with getting unit info, answering questions and very pleasant","source":"Google","submissionTime":"2024-10-18T00:00:00","userName":"Kimberly B."},{"reviewId":"55bd1cf1-fa8f-4338-be77-d9e61d747bc2","range":0,"rating":5,"reply":"We're ecstatic to hear that Lindsey was very knowledgeable and explained everything very thoroughly. Thank you for sharing your experience with us.","replyTime":"2024-10-18T14:03:00","review":"Lindsey was very knowledgeable and explained everything very thoroughly.","source":"Google","submissionTime":"2024-10-18T00:00:00","userName":"Stephen H."},{"reviewId":"1dcbb660-b811-4413-bc00-921b60345a70","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage to keep your belongings safe and secure.","replyTime":"2024-10-16T18:04:00","review":"Customer Service is amazing!  Thank you for keeping my things safe!  Very clean spaces here and would recommend to anyone looking for an affordable clean option to store your things.","source":"Google","submissionTime":"2024-10-16T00:00:00","userName":"Joey P."},{"reviewId":"6bf4ea82-2dc0-412b-9dbb-1297c9f4896c","range":0,"rating":5,"reply":"We genuinely admire your kind words about Lindsey's customer service! Thank you for being a loyal customer for the past 5 years.","replyTime":"2024-10-12T13:39:00","review":"Lindsey is in the office is Fabulous!!! Every time I have needed assistance on my storage unit, she is always so helpful and friendly!!!! Amazing customer service!!! I have been happy for the past 5 years.","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"KyOnda M."},{"reviewId":"b7d85dfc-f334-4b6f-b5cd-af6f076ef0ab","range":0,"rating":1,"reply":"We are disappointed to hear about your experience. Please contact us at (405) 360-7622 to discuss this further.","replyTime":"2024-10-05T10:24:00","review":"Don’t forget these people charged their customers for insurance, but never carried any. Then a tornado hit, and they locked everyone out of their storage units. Money grabbing corporations!","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"Jaymie J."},{"reviewId":"6dd8464c-8824-4698-9ceb-61c517ea6105","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are glad to hear that our team was able to assist you in finding the right storage unit. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-30T16:00:00","review":"Was very kind and helpful. Showed us multiple sizes of units until we were happy. A great help.","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Mary A."},{"reviewId":"e455854d-fa12-4200-8378-610305b819ff","range":0,"rating":5,"reply":"We're overjoyed to hear that Lindsay provided you with personalized service and was delightful to talk to!","replyTime":"2024-09-28T09:52:00","review":"Lindsay was absolutely fabulous! She took time to give Me personalized service in every area and was also very delightful to talk to!","source":"Google","submissionTime":"2024-09-28T00:00:00","userName":"Mary M."},{"reviewId":"a351145d-749c-4c90-b89d-7f39090d2ae4","range":0,"rating":5,"reply":"We are thrilled to hear you found our unit helpful and informative. Thank you for your positive feedback!","replyTime":"2024-09-23T09:53:00","review":"Very helpful and informative about the unit and the billing. The unit is good price while the promotion is going.","source":"Google","submissionTime":"2024-09-23T00:00:00","userName":"John P."},{"reviewId":"ce55702d-1e39-4305-96df-a9db1931a984","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with our staff. We appreciate your input regarding the temporary lack of climate control.","replyTime":"2024-09-20T08:18:00","review":"The staff is very friendly and exceedingly helpful. They go out of their way to meet our specific space needs and to make sure we have what we need. We weren’t given a heads up on the temporary lack  of climate control, but honestly the service is so good I didn’t fault anyone for it.","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Nika E."},{"reviewId":"3b2301b9-e342-41e6-a828-62b1ffff795c","range":0,"rating":5,"reply":"We are excited to hear that you had an awesome customer service experience with us! Thank you for letting us know.","replyTime":"2024-09-18T13:27:00","review":"Awesome Customer service","source":"Google","submissionTime":"2024-09-18T00:00:00","userName":"Royalty M."},{"reviewId":"be19a2d9-a1c0-438a-aa04-ee5f1b4cacde","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us!","replyTime":"2024-09-14T09:20:00","review":"Friendly, positive attitude","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"Marion A."},{"reviewId":"2c72ddb6-11be-452a-b813-64da5f5c2c5d","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with Lowton and Lindsey. Thank you for sharing your feedback!","replyTime":"2024-09-14T14:06:00","review":"Please sir, or who ever it may concern  I am still I n this facility because of the way Lowton handle customers. He is very gd n take his time. U are satisfied n he is satisfied. It make u not to go some way . U hv to Gv him raise. N Lindsey too. U are Bless to hv him or them.","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"Clara N."},{"reviewId":"cff5fb1e-b75d-4dd4-99dc-6cc88df89680","range":0,"rating":5,"reply":"Thank you for your 5-star review, Crm. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  \n","replyTime":"2024-01-13T09:39:00","review":"I have been a patron of this storage facility since 2015 or 2016 and have consistently experienced outstanding service. It would be greatly appreciated if they could offer a relocation package to facilitate the transport of my belongings to my current state, as this would enhance their reputation to the highest level in the industry.\n\nLINDSEY is truly exceptional, and I am profoundly thankful for the Store Manager, Lawton who has proven to be an invaluable asset. They treat clients not merely as customers but as part of their family. While I cannot fully articulate the challenges I've encountered, the care I received during that period has far surpassed my expectations. It is individuals like these who make one feel fortunate to conduct business with them. I extend my sincere gratitude to both of you for your outstanding support. I wish you both continued success, peace, and endless love.\n\nChianti.","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"CRM 4."},{"reviewId":"82ed389b-cfd6-4374-84ea-d5ad935c0ec1","range":0,"rating":4,"reply":"We're glad to hear that our team in Norman was helpful. Thank you for sharing your concerns about the promotional rate.","replyTime":"2024-09-03T12:10:00","review":"Both people at the Norman, Oklahoma location were extremely helpful. They were able to answer all my questions. The only thing I wasn’t fond of is being told because I have a promotional rate that the rate will go to the standard pricing in 3-5 months. That bothered me.","source":"Google","submissionTime":"2024-09-03T00:00:00","userName":"Melissa H."},{"reviewId":"c3917641-c078-4874-b844-6ddc54c0ed1e","range":0,"rating":5,"reply":"We're ecstatic to hear about your great check-in experience with Lindsey at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-09-02T09:05:00","review":"Great check in experience here. Lindsey was super.","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Brandt C."},{"reviewId":"59cb5eab-e10b-43c9-959b-275bc96566b5","range":0,"rating":5,"reply":"Thank you for sharing! We're glad Lindsey was able to assist you.","replyTime":"2024-08-30T12:08:00","review":"We met with Lindsey and she was so sweet and helpful! Will definitely be using again!","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"Agur D."},{"reviewId":"c1b9ced7-d738-49b9-aaba-0c27d4a67a0d","range":0,"rating":5,"reply":"We are elated to hear that Lindsey was so helpful in getting you into a nice unit for a good price. Thank you for sharing your experience!","replyTime":"2024-08-30T12:08:00","review":"Lindsey was soo helpful and she got us into a nice unit for a good price as well!!","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"Jasmine A."},{"reviewId":"a255b8f6-f07a-4908-9c03-f60e55ad0548","range":0,"rating":5,"reply":"Your review is appreciated. We are glad to hear that our staff made you feel welcome. Thank you for sharing your experience with us.","replyTime":"2024-08-30T14:31:00","review":"Excellent place real friendly staff made us feel very welcome","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"Marcus F."},{"reviewId":"50ddd45d-2861-4ea2-aabf-ec497afc7999","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Matthew Biesiada. We are privileged to have been very helpful.","replyTime":"2024-08-30T15:15:00","review":"Very helpful","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"Matthew B."},{"reviewId":"5e692601-521e-4b57-a8e9-44819c6683fc","range":0,"rating":5,"reply":"We're privileged to hear about your fantastic experience, Chris. Thank you for sharing!","replyTime":"2024-08-29T14:50:00","review":"Fantastic service even when a hiccup happened in the system. She showed me to my unit and helped me get situated.","source":"Google","submissionTime":"2024-08-29T00:00:00","userName":"Chris S."},{"reviewId":"437bc2dc-8423-49ef-a46c-77f49442f370","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Christa. We're utterly delighted to hear about your positive experience with our knowledgeable staff.","replyTime":"2024-08-24T09:03:00","review":"The young lady was very knowledgeable about there units and was able to assist me in a manner to store my belongings. Very nice and polite.","source":"Google","submissionTime":"2024-08-24T00:00:00","userName":"Christa B."},{"reviewId":"03bdd803-71c5-45f7-b429-aa73a7ef0311","range":0,"rating":1,"reply":"It's unfortunate to hear about your experience. Please feel free to reach out to us at (405) 360-7622 to discuss your concerns further.","replyTime":"2024-08-17T11:32:00","review":"Wow! No I'm not happy y'all are ridiculously high I mean ridiculously high! 179 for a storage unit! The freak! It was 168 a little over a month ago but every time I turn around it's going up. I believe when we first got the unit it was 70 dollars thats jam near tripled. I'm sorry but did the insurance not pay enough or are you just money hungry. If I had a way to come get my stuff bess believe I would.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Sandra H."},{"reviewId":"72d6cb91-ca8c-4309-ad7e-0bc9a4048d83","range":0,"rating":5,"reply":"Thank you for sharing! Lawton's great customer service is truly appreciated.","replyTime":"2024-08-16T11:55:00","review":"Lawton is the best, great customer service !!","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Jamie"},{"reviewId":"6c451b48-764a-475f-b8cb-ee130e8ae966","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Carly! We're glad to hear you had a great experience with us.","replyTime":"2024-08-16T17:46:00","review":"Great service! Easy move in and perfect price for a broke college student! Can’t wait to continue to use them in the future.","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Carly O."},{"reviewId":"9d1ebd6f-78a9-4b3d-92df-c4591a8d4201","range":0,"rating":5,"reply":"We're thrilled to hear that Lawton was extremely helpful and that you love the app! Thank you for sharing your experience with us.","replyTime":"2024-08-12T14:08:00","review":"Lawton was extremely helpful and the system of signing documents was easy. I Love the app! It makes getting in and out of the gates super easy.","source":"Google","submissionTime":"2024-08-12T00:00:00","userName":"Jean S."},{"reviewId":"e8f60824-664a-49b4-a700-8e422ecadc7d","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience, Heather! Lawton sounds like a great manager.","replyTime":"2024-08-08T13:09:00","review":"I'm so happy they are back open. Lawton is awesome and I'm happy he made it to manager.","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Heather L."},{"reviewId":"df708dfe-d2c1-4636-a302-7d12d5df700c","range":0,"rating":5,"reply":"Thank you for your feedback, Plmkrzyray! We are glad Alex was helpful. Don't hesitate to reach out if you need anything!","replyTime":"2020-08-12T08:22:00","review":"Finally building back from the storm. Store Manager really cares","source":"Google","submissionTime":"2024-03-30T00:00:00","userName":"Dwight"},{"reviewId":"9731ef02-1ad0-4849-8492-beb607c5f832","range":0,"rating":5,"reply":"Thank you for the review, Karin! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or call 888-storage if you need anything.","replyTime":"2024-03-11T14:43:00","review":"Can't say enough good about my experience renting from Extra Space Storage. The staff was always helpful, professional and friendly. If you need storage this is the place!!!","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Karin D."},{"reviewId":"f21c9ad5-3047-4d31-918e-def714563f14","range":0,"rating":5,"reply":"Hi Diana, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lawton! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-02-06T09:37:00","review":"Lawton was always very courteous and helpful!","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"Diana M."},{"reviewId":"f7129727-085b-4450-bbdd-f22c3acc2320","range":0,"rating":5,"reply":"We think Lawton and Adam are great too! Thanks for the positive review, Melody. We're glad they were kind and understanding and helped with any problem that occured. Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-01-01T18:33:00","review":"Lawton and Adam where amazing. They were kind and understanding and helped what the any problem that occured.","source":"Google","submissionTime":"2024-01-01T00:00:00","userName":"Melody G."},{"reviewId":"b87a967f-8e36-4fc4-8a31-4a30d5722b17","range":0,"rating":1,"reply":"We really appreciate you taking the time to share your feedback, Kristiel. We would love to talk to you more about your negative experience. Please give us a call at (405) 360-7622. ","replyTime":"2023-12-13T08:07:00","review":"After my dad passed i got a unit to store my moms  and my belongings in Norman ok on 24th. Tornado hit it they said our unit was okay, went to get everything out about 6 months latter and a huge hole on the side of our unit rain , mice and bugs have  entered inside. Things i had kept that belonged to my Dad was ruined. after getting everything out, I even noticed a few things missing. My Christmas tree was ruined from mice, who made their home in the box and chewed  up the wires. Mice got into a box of photo albums and chewed it up. Bugs , roaches spiders dead mice . we took out insurance that they have there when we rented the unit.  took pictures of the damage and informed  the people in the office… informed the insurance agent and nobody wants to give us what we insured for. We have got zero we have made payments for six months to this place after a tornado hit it..on a storage unit that was supposed to be OK but instead the stuff was ruined. If we had known that we would have already took everything out and not paid monthly on a useless unit!  we have try to work with them and made several calls and nothing is getting taken care of. They are now ignoring our phone calls.","source":"Google","submissionTime":"2023-12-12T00:00:00","userName":"Kristiel L."},{"reviewId":"7c363a87-08da-4a5c-916f-08cde0a8a7c1","range":0,"rating":5,"reply":"Hi Colby, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. Please stop by the office or give us a call if you need anything.\n ","replyTime":"2023-09-28T14:21:00","review":"Amazing customer service. 10/10 recommend.","source":"Google","submissionTime":"2023-09-28T00:00:00","userName":"Colby M."},{"reviewId":"7f140e16-e309-43b7-98c1-a04fac1e27cd","range":0,"rating":5,"reply":"Hi Miranda, thank you for recommending us. We're glad Bonnie was very friendly, and helpful, and offered to answer any questions you had. We are thrilled to hear your experience was pleasant. Please stop by the office or reach out to us at 888-storage if you have any questions!","replyTime":"2022-10-07T15:53:00","review":"Edited to add::Adam is SO very helpful and was understanding about my situation. This place and it's employees have always been TOP NOTCH when I've had an issue. I highly recommend Extra Space to anyone who has the need.\n\nBonnie was very friendly and helpful. She offered to answer any questions I had. I had a very pleasant experience and would recommend to others.","source":"Google","submissionTime":"2023-08-31T00:00:00","userName":"Miranda S."},{"reviewId":"cf926015-1705-4056-88f7-494be70a0907","range":0,"rating":5,"reply":"Our team is so happy you had a great experience, Greg! We're glad our team was very friendly and knowledgeable. We are so glad you are satisfied with your rental rate! If you need any assistance in the future feel free to stop by or call us at (405) 360-7622.","replyTime":"2023-09-03T09:58:00","review":"Very friendly and knowledgeable staff ! Very fair on price!!!","source":"Google","submissionTime":"2023-08-30T00:00:00","userName":"Greg S."},{"reviewId":"a8567d57-dd81-4380-8db5-58cbfd62cc4c","range":0,"rating":5,"reply":"Thank you for the kind words, Eleese. We're glad Lawton was able to help! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2023-08-29T16:33:00","review":"Lawton was such a wonderful help","source":"Google","submissionTime":"2023-08-29T00:00:00","userName":"Eleese"},{"reviewId":"48c9e2e3-d7bd-48da-977d-c60d850c2d94","range":0,"rating":2,"reply":"We are sorry to hear you felt this way about your experience and would like a chance to talk with you, David. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We send a postcard to the address on file 30 days in advance. Please give us a call at 888-Storage?","replyTime":"2021-11-21T13:35:00","review":"We are disappointed in general with extra space storage. We have had a unit for a few years. My first experience was that they doubled our rate just a few months after getting a unit! They did adjust it back, but recently doubled it again! I can understand a small increase yearly, but doubling is unacceptable. They also charged tenants for periods with little or no access to units after the tornado. They did not communicate with tenants well during this period.","source":"Google","submissionTime":"2023-08-20T00:00:00","userName":"David B."},{"reviewId":"c3698964-c87b-442c-810c-9a02078cdcfc","range":0,"rating":2,"reply":"Thank you for leaving us a rating, Jamie. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (405) 360-7622 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.\r\n","replyTime":"2023-08-17T13:20:00","review":"Too expensive for just the smallest storage space. Why did the price go up???","source":"Google","submissionTime":"2023-08-17T00:00:00","userName":"Jamie R."},{"reviewId":"b5d9f07b-b365-40fe-85c3-1db6b60d9692","range":0,"rating":4,"reply":"We're sorry to hear about your experience, Bv. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (405) 360-7622 so that we can assist with your concern.\r\n","replyTime":"2023-08-10T18:11:00","review":"I'd give them 5 stars BUT, a tornado hit the complex, I still got charged for my unit for months without having access to my things.","source":"Google","submissionTime":"2023-08-10T00:00:00","userName":"BV M."},{"reviewId":"1cc4a3e3-d9d8-498c-b3cb-54f4e705e28c","range":0,"rating":5,"reply":"Hi Antonia, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (405) 360-7622 or stop by the office if you need anything!\n","replyTime":"2023-06-10T17:16:00","review":"I chose Extra Space Storage based on my first phone call interaction with them. Their customer service was excellent and they have been extremely helpful from the first day I was in my unit to the last.","source":"Google","submissionTime":"2023-06-10T00:00:00","userName":"Antonia B."},{"reviewId":"5a151a74-1d14-4e3c-a00e-85758380f20e","range":0,"rating":5,"reply":"Thank you for the kind words, Cathy! We're committed to providing excellent customer service so we are thrilled Lawton hit the mark for you. Feel free to stop by the office if you need anything!","replyTime":"2022-10-10T07:53:00","review":"Awesome customer service.  Love it there. Thanks Lawton","source":"Google","submissionTime":"2023-06-02T00:00:00","userName":"Cathy B."},{"reviewId":"73c2b9a3-5a83-4370-b792-3fc73de14d4c","range":0,"rating":5,"reply":"Thank you for your feedback, Jeremy! We love to hear that our customers are happy with Extra Space Storage. Feel free to swing by your local office for any further assistance!\n","replyTime":"2023-04-29T10:53:00","review":"Outstanding response to the tornado! Though many buildings were heavily damaged, the team here… from security to ServePro… were class acts! Great work guys in a very terrible situation","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Jeremy D."},{"reviewId":"b56aeefa-cfc0-485e-8006-b67cdcdfaf33","range":0,"rating":5,"reply":"Thanks for the 5-star rating Ashlee. We are working hard to restore the facility!","replyTime":"2020-01-04T11:28:00","review":"Wow the tornado really blew this place away!!","source":"Google","submissionTime":"2023-04-24T00:00:00","userName":"Ashlee M."},{"reviewId":"f976293b-4ef0-4c70-8120-6a354148956e","range":0,"rating":5,"reply":"Thank you, Megan! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (405) 360-7622 if anything comes up!","replyTime":"2023-04-19T17:35:00","review":"We have always had a great experiences with Extra Space Storage.","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"MEGAN S."},{"reviewId":"905e3e63-f288-4bd7-9315-4571b4faa9eb","range":0,"rating":3,"reply":"Hi Chase, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.\n","replyTime":"2019-12-17T07:23:00","review":"Have rented for 3 years. Starting rent 125.50 for 10'x20' non climate controled. Now 306.50. It seems they have issues with the lights often. And now there hasn't been a camera for over a year facing my unit.\n\nSince the tornado I still haven't been able to access my unit. Feel bad for others that have to rummage to find their belongings. Mine seems fine. But at this point I'd rather go find a cheaper rate elsewhere.","source":"Google","submissionTime":"2023-04-17T00:00:00","userName":"Chase B."},{"reviewId":"59b3a974-e8c7-4b67-8c72-9ff0be0ce623","range":0,"rating":5,"reply":"Thank you for the kind words, Chris. We're glad Tracy has been great to work with! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2023-04-13T10:06:00","review":"Getting stuff done and having fun with Tracy!","source":"Google","submissionTime":"2023-04-13T00:00:00","userName":"Chris A."},{"reviewId":"bd09eb40-ebc5-4a99-94ad-649744260d44","range":0,"rating":5,"reply":"Thank you for your kind words, Penny. Security is our top priority and we appreciate that you have trusted us with your belongings! We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-04-13T11:54:00","review":"Everybody needs to give you guys a break, you will let people in when it is safe. Thank you!","source":"Google","submissionTime":"2023-04-13T00:00:00","userName":"Penny S."},{"reviewId":"a724525d-d79e-49bd-868c-e4b429afde6b","range":0,"rating":5,"reply":"Hello, Melinda. Thank you for the review. We're so glad Tracy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-04-13T14:03:00","review":"Tracy was wonderful!! So helpful at a stressful time. Give her raise.","source":"Google","submissionTime":"2023-04-13T00:00:00","userName":"Melinda M."},{"reviewId":"4032208b-2c84-4838-8c80-1b5a2588c823","range":0,"rating":5,"reply":"Thank you for the kind words, Keshia. We're glad Jonathan has been friendly and helpful! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2023-04-12T15:24:00","review":"Jonathan and the staff was so nice and friendly and were so helpful with our stuff. Nothing was damaged by the tornado and we are so thankful for all the work they put into protecting our stuff!!","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"Keshia W."},{"reviewId":"778d9ae3-8ad4-4653-ae3f-ca91be787422","range":0,"rating":1,"reply":"Hi Chyna, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?\r\n","replyTime":"2023-03-28T12:14:00","review":"No one has contacted me to update me on the status of my storage unit or payment since the storm hit in Norman over a month ago. I had to move into a new apartment without my bed, textbooks or clothing that was all located in the storage unit. Very displeased with their communication.","source":"Google","submissionTime":"2023-03-28T00:00:00","userName":"Chyna E."},{"reviewId":"bd9e3533-077e-41ba-9d7e-4e0a9323e42e","range":0,"rating":5,"reply":"Thank you, John! It's wonderful to hear you had a positive experience with us and that Lawton has been nice and helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (405) 360-7622 if anything comes up!","replyTime":"2023-02-23T10:06:00","review":"We had a pleasant experience\nLawton was very nice and helpful.\nHe’s a great employee.","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"John F."},{"reviewId":"652d4526-9336-479d-9614-cb50e83703ed","range":0,"rating":5,"reply":"Hi Caitlyn! Thank you so much for the positive review. It's great to hear our team was able to provide you with the customer service you deserve! If you ever need anything don't hesitate to give us a call at (405) 360-7622 or stop by the facility! ","replyTime":"2023-02-23T10:19:00","review":"The unit was great! I loved the app and being able to open the gate from my phone! Very helpful customer service! Highly recommend for the SE Norman area!","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Caitlyn B."},{"reviewId":"5a740d67-6633-4900-9702-361918445b5a","range":0,"rating":5,"reply":"Thank you for the kind words, Cortney. We're glad our team has been friendly and understanding! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2023-02-23T10:33:00","review":"Awesome customer service! Nice friendly and listens! Recommend coming here! :)","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Cortney E."},{"reviewId":"18bbed49-56f4-4bf4-b470-6e7418cfb3de","range":0,"rating":5,"reply":"Thank you for the kind words, Jerome. We know our customers value convenient facilities and friendly staff so we do our best to provide that! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2023-02-16T10:42:00","review":"Very friendly staff, convenient, and they always work with you to make the experience a good one.","source":"Google","submissionTime":"2023-02-16T00:00:00","userName":"Jerome G."},{"reviewId":"a005ac41-bbc3-424b-ac30-f0106926985f","range":0,"rating":5,"reply":"Thank you for the kind words, Kristi. We're glad Bonnie and Lawton were able to help! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-10-07T11:11:00","review":"Bonnie and Lawton helped me out I'm set on a fixed income and I didn't get the notice of an increase in my storage and they helped out by setting my payments back to 263 a month. Thank y'all every much. Again Bonnie came to the rescue. 2-10-23. I was able to write a check to cover my storage payment. My card wasn't working. Thank you again Bonnie.","source":"Google","submissionTime":"2023-02-10T00:00:00","userName":"Kristi P."},{"reviewId":"61184a21-2b9c-4077-8060-c213a1ca41aa","range":0,"rating":5,"reply":"Thank you for the excellent rating, Wale. We are glad Ms. Bonnie was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-01-28T08:28:00","review":"Truly had a most pleasant and positive experience coming to Extra Space Storage on 24th Street and Highway 9 in Norman.  Ms. Bonnie was exemplary and exceptional.  She was respectful, thoughtful, thorough/detail, careful, considerate, patient, diligent, super supportive and helpful.  Because I needed and was renting multiple storage units, she spent well over an hour helping me navigate, and match, my storage objectives, needs and expectations.  I was amazed by how she worked to help me find savings wherever possible.  It was certainly an unforgettable experience and I look forward to a positive rental relationship and experience with Extra Space Storage.  I definitely, and highly, recommend Extra Space Storage.","source":"Google","submissionTime":"2023-01-28T00:00:00","userName":"Wale S."},{"reviewId":"cfa7f95c-1eb0-4aac-8a57-bf6f38d0ba82","range":0,"rating":5,"reply":"Thank you for your feedback, Ryan! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Bonnie was great to work with. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-01-28T12:03:00","review":"Excellent staff (especially Bonnie)! This storage site is clean, secure, and has many different options I could choose from to meet my needs.","source":"Google","submissionTime":"2023-01-28T00:00:00","userName":"Ryan L."},{"reviewId":"4442d850-18db-4ff0-994e-8bb9dfed6be8","range":0,"rating":5,"reply":"Thank you for the kind words, Katy. We're glad Bonnie has been great to work with! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2023-01-28T12:40:00","review":"Bonnie Calhoun did amazingly assisting me on my first storage unit. Very impressive on guiding me through the various sizes. Highly recommend this facility!","source":"Google","submissionTime":"2023-01-28T00:00:00","userName":"Katy N."},{"reviewId":"42acb1b3-589b-4984-b020-4536d3ce38e2","range":0,"rating":5,"reply":"Thank you for the kind words, Madison-eve. We're glad Bonnie was professional to work with! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2023-01-27T10:45:00","review":"Bonnie was so professional over the phone checking if I moved out as posted on my account and guided me through the steps to move out correctly! Thank you Bonnie :)","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"Madison-Eve H."},{"reviewId":"44e14ba0-98c3-4383-a5cf-0f7e1050139f","range":0,"rating":5,"reply":"Hi Muscle, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-01-27T17:33:00","review":"Great access and real clean.","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"Muscle B."},{"reviewId":"02650c09-1aba-4aed-ac67-a8af4838cae2","range":0,"rating":5,"reply":"Hi Rebecca, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-01-26T09:27:00","review":"Very easy to work with. Clean, upfront about cost","source":"Google","submissionTime":"2023-01-26T00:00:00","userName":"Rebecca P."},{"reviewId":"920f0ebb-b78e-4b4b-a276-4c56991504d2","range":0,"rating":5,"reply":"Thank you for the kind words, Rocky. We're glad Bonnie has been friendly to work with! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2023-01-26T12:27:00","review":"We really enjoy working with Bonnie C. in Norman.   She does everything possible to keep customers loyal and happy, not to mention she has such a friendly demeanor.   Thank you Bonnie for being you!","source":"Google","submissionTime":"2023-01-26T00:00:00","userName":"Rocky N."},{"reviewId":"6c385ba7-96d7-4de4-bce0-fdd46c459f1d","range":0,"rating":1,"reply":"Your feedback is very important to our team, Alexstubblefield. We're sorry to hear you're unhappy with your experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Your business is important to us, and we'd like to speak with you about your rental rate. Please call us at 888-storage.","replyTime":"2023-01-18T10:24:00","review":"They have raised my rates 4 times.","source":"Google","submissionTime":"2023-01-18T00:00:00","userName":"alexstubblefield"},{"reviewId":"da8555a0-a8c1-4638-b897-31bc2cc7903d","range":0,"rating":5,"reply":"Hi David! Thank you so much for the positive review. It's wonderful to know our team provided you with great customer service! If you ever need anything don't hesitate to give us a call at (405) 360-7622 or stop by the facility! ","replyTime":"2023-01-13T14:15:00","review":"Excellent service","source":"Google","submissionTime":"2023-01-13T00:00:00","userName":"David B."},{"reviewId":"fbf3931c-087d-446e-b5e0-db230eadaa35","range":0,"rating":5,"reply":"Thank you for the excellent rating, Cynthia! We're happy we were able to provide a smooth rental experience. We're glad our team was fast, friendly, and efficient. Stop by our office if you need anything in the future! ","replyTime":"2023-01-08T07:04:00","review":"Easy in. Easy out. Fast friendly and efficient. What more could you ask for?","source":"Google","submissionTime":"2023-01-07T00:00:00","userName":"Cynthia S."},{"reviewId":"7b8faaf7-0f16-4424-a7b9-bb6b96b1bcb3","range":0,"rating":5,"reply":"Hi Matthew! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (405) 360-7622 or stop by the facility! ","replyTime":"2022-12-27T11:49:00","review":"Staff was very helpful","source":"Google","submissionTime":"2022-12-27T00:00:00","userName":"Matthew S."},{"reviewId":"7148ca2b-9ae5-4975-8bc2-ba4ade9285d5","range":0,"rating":5,"reply":"Thank you for your review, Tamara! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-12-27T12:07:00","review":"Norman location was awesome and super helpful","source":"Google","submissionTime":"2022-12-27T00:00:00","userName":"Tamara C."},{"reviewId":"b0e5403e-5fb2-4886-9307-67c96a99d42a","range":0,"rating":5,"reply":"Thank you for the kind words, Djhighbeam. We're glad our team was friendly and customer service oriented! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-12-21T14:58:00","review":"Great service and very friendly!","source":"Google","submissionTime":"2022-12-21T00:00:00","userName":"DJHighbeam J."},{"reviewId":"8ecedd91-562c-46aa-808b-d3fdb74f5411","range":0,"rating":5,"reply":"Thanks, Laura, for the great rating! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Bonnie was able to provide that for you! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2022-12-14T11:35:00","review":"Very helpful staff! Bonnie was so helpful in finding a unit for us with our upcoming move. I truly appreciate her patience and willing to go beyond the call of duty.","source":"Google","submissionTime":"2022-12-14T00:00:00","userName":"Laura G."},{"reviewId":"cdd3909c-913a-4c79-ac87-18600622d677","range":0,"rating":5,"reply":"Thank you for the review, Rachana! We pride ourselves on having a friendly, accommodating staff and are so happy Doreen and Susan were able to assist you. Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com.","replyTime":"2022-12-08T12:35:00","review":"I’ve moved often the last few years, including between states, and I’ve used a handful of different storage units.  I must say my experience with Extra Space Storage in Jensen Beach, Florida has been my best experience yet.  Doreen called me a couple minutes after I signed up online to welcome me and also invited me to say hello when I visited the unit.  A couple days later I finally made it out there.  Doreen and Susan drove over with their golf cart to say hello and let me know that they’ve been waiting for me, like they already knew who I was before I even got to my unit.  They made me feel important and welcomed.  They were friendly and funny, and answered the questions I had.  I’ve never had such a welcoming friendly experience with a storage unit before!  Thank you Doreen and Susan! Please continue to spread your cheer!","source":"Google","submissionTime":"2022-12-08T00:00:00","userName":"Rachana R."},{"reviewId":"72d8283c-31d3-43dc-9801-8d39d3497094","range":0,"rating":5,"reply":"Hi Janet, thank you for recommending us. We're glad Bonnie did an outstanding job of answering all of your questions, is very friendly, and easy to work with. Feel free to stop by the office if you need anything! \n","replyTime":"2022-12-04T08:34:00","review":"I spoke with Bonnie and she did an outstanding job of answering all of my questions. She is very friendly and easy to work with. I highly recommend Extra Space Storage.","source":"Google","submissionTime":"2022-12-03T00:00:00","userName":"Janet H."},{"reviewId":"14a825c7-d886-437f-bd8c-4a46f6cde01e","range":0,"rating":5,"reply":"Thank you for the kind words, Thomas! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage.\n","replyTime":"2022-12-04T09:39:00","review":"Great customer service!","source":"Google","submissionTime":"2022-12-03T00:00:00","userName":"Thomas C."},{"reviewId":"4ee36fd7-f23f-412d-8b67-7ecdb56a1691","range":0,"rating":5,"reply":"Thank you for the review, Emily! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-12-02T17:44:00","review":"Very friendly and knowledgeable staff.","source":"Google","submissionTime":"2022-12-02T00:00:00","userName":"Emily K."},{"reviewId":"afba323f-eb54-4425-ba78-c3e6e4fc68d2","range":0,"rating":5,"reply":"Hi Kathleen, thank you for your review. We're glad Bonnie was delightful to work with and gave you enough detail about the unit. Stop by our office if you need anything in the future! ","replyTime":"2022-12-01T14:01:00","review":"Bonnie was delightful to work with.\nShe gave me enough detail about the unit that I felt comfortable enough to confirm a contract.","source":"Google","submissionTime":"2022-12-01T00:00:00","userName":"Kathleen K."},{"reviewId":"73ca1380-0e57-42cf-9499-02d91bd36316","range":0,"rating":5,"reply":"Hi Erin, thank you for your review. We're glad Bonnie was very helpful and friendly! We appreciate you recommending us to your friends and family. As always stop by the office or call us at 888-storage if you need anything.  ","replyTime":"2022-12-02T10:21:00","review":"Bonnie was Very helpful and friendly!\nDefinitely will recommend Extra Space to my family and friends","source":"Google","submissionTime":"2022-12-01T00:00:00","userName":"Erin H."},{"reviewId":"85f7059c-eba0-42e7-a738-166042c06c08","range":0,"rating":5,"reply":"Thank you, Nicholas. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-12-01T11:56:00","review":"No problems here.","source":"Google","submissionTime":"2022-11-30T00:00:00","userName":"Nicholas J."},{"reviewId":"4241bb4e-6683-405d-94c0-465b62984316","range":0,"rating":5,"reply":"Thanks for the awesome review, Rtichie! It's wonderful to know Bonnie was extremely helpful with your rental process. Don't hesitate to stop by the office or contact us at (405) 360-7622 if you need anything.","replyTime":"2022-11-30T12:17:00","review":"I rented this unit for my daughter who is a college student OU.  I worked with the lady by the name of Bonnie, who was extremely helpful through the entire process which we did over the phone remotely.  We did all the contracts online and set up automatic payment. Everything ran smoothly.  I would highly recommend these guys for any of your storage needs for college. Now for the moving process!","source":"Google","submissionTime":"2022-11-29T00:00:00","userName":"Rtichie S."},{"reviewId":"eb5517e8-1576-40bb-89c2-02a8d7ab7df1","range":0,"rating":5,"reply":"Hi Patrick! Thank you so much for the positive review. We are happy to know Bonnie has been great to work with. If you ever need anything don't hesitate to give us a call at (405) 360-7622 or stop by the facility! ","replyTime":"2022-11-29T11:34:00","review":"Bonnie was great this storage place has great service??","source":"Google","submissionTime":"2022-11-28T00:00:00","userName":"PATRICK M."},{"reviewId":"0910944e-de07-4255-b90b-b9644f85864a","range":0,"rating":5,"reply":"Hi Harry! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (405) 360-7622 or stop by the facility! ","replyTime":"2022-11-23T11:58:00","review":"great","source":"Google","submissionTime":"2022-11-23T00:00:00","userName":"HARRY P."},{"reviewId":"7b0d61cf-a746-4de4-9913-a14d800eabdc","range":0,"rating":5,"reply":"Thank you for the kind words, J! We're committed to providing excellent customer service. We're glad our team helped ease your stress when we needed it most. We appreciate you recommending us to your friends and family. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-11-20T07:15:00","review":"Thanks, Extra Space, for your wonderful customer service! Your team really helped ease our stress when we needed it most. Going forward, we will be sure to recommend this Extra Space Storage facility location to friends & family. 5 stars!","source":"Google","submissionTime":"2022-11-19T00:00:00","userName":"j. r."},{"reviewId":"dd7647b9-1a56-4afa-9b3d-5d5bdeb60945","range":0,"rating":5,"reply":"Thank you for the kind remarks, Robbin! We're so happy to hear we have your recommendation! We think our team is great too! As always stop by the office or call us at 888-storage if you need anything.  \n","replyTime":"2022-11-16T15:03:00","review":"100% recommend them!  Bonnie set everything up, then I had to cancel due to a family mistake.  Once my family figured things out, Lawton took over and repeated everything Bonnie did.  On day of delivery, there was another guy that assisted the moving company to the storage and then locked it up for me.  I’m in California and couldn’t be there for the move and they took care of everything for me.  Definitely a great team!","source":"Google","submissionTime":"2022-11-16T00:00:00","userName":"Robbin B."},{"reviewId":"a86f5fc8-ace8-47d2-82b1-70bcec7b5dde","range":0,"rating":5,"reply":"Hi Chasidy, thank you for your review. We're glad our team was very kind and helpful. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-16T17:25:00","review":"Easy and quick service. The office staff was very kind and helpful when picking the right size of storage space I needed.","source":"Google","submissionTime":"2022-11-16T00:00:00","userName":"Chasidy B."},{"reviewId":"b2da9d40-a9c5-4c34-a655-42e2e8ad114b","range":0,"rating":5,"reply":"Hi Salima, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Give us a call at (405) 360-7622 or stop by the office if you need anything! Thank you for choosing Extra Space Storage. \n","replyTime":"2022-11-15T09:03:00","review":"As soon as I came in the guy at the front was very friendly efficient very helpful and very quick . The storage units are very nice very clean and look brand new. My experience was amazing the best storage place I ever been too. I would definitely recommend it to anyone . Thank you for everything and for the best experience ever. ??","source":"Google","submissionTime":"2022-11-15T00:00:00","userName":"Salima M."},{"reviewId":"de8c5a6e-6cd1-4081-85d3-467aaf6a0206","range":0,"rating":5,"reply":"Thank you, David, for the great rating! It's wonderful to hear you had a positive experience with us and that Lindy has been nice, accommodating, knowledgeable, and as helpful as can be. We are glad we were able to provide you with a smooth rental experience and a secure facility. It's great that Bonnie was helpful with your move-out process. If you have any storage needs in the near future, we would love to have you back! Give us a call at (405) 360-7622 if anything comes up!","replyTime":"2022-11-15T11:30:00","review":"I recently had to move my household items to Norman from out-of-state.  I selected Extra Space Storage sight unseen, mostly based on the reviews.  The reviews are true.  Lindy, the office manager, could not have been nicer or more accommodating.  She happily answered my questions, offered welcomed suggestions, and helped me make last minute changes easily.  Lindy is very helpful and went above and beyond to make my transition as smooth as possible!\n\nUpdate:  Moved my household items out of storage this past weekend.  I can affirm the review I gave above upon move-in.  The staff were always easy to work with and helpful.  The site was safe and secure.  I never had any problems and would consider using Extra Space Storage again.  Bonnie works there now and was very helpful during my moveout.  If you are looking for a kind, helpful person to help you with your storage needs, Bonnie is the person.","source":"Google","submissionTime":"2022-11-14T00:00:00","userName":"David S."},{"reviewId":"d3370bdd-e0eb-4baf-b795-bd0ef156f2b6","range":0,"rating":5,"reply":"Thank you, Marilyn. We're thrilled you had a positive experience with Bonnie! Call us at 888-storage whenever you need us.","replyTime":"2022-11-07T18:25:00","review":"Bonnie was informative, helpful and courteous.  Great customer service experience!","source":"Google","submissionTime":"2022-11-07T00:00:00","userName":"Marilyn M."},{"reviewId":"7287311a-1935-40e5-a4d1-7280f495fdee","range":0,"rating":5,"reply":"Thank you for the excellent rating, Conner! We're happy we were able to provide a smooth rental experience. We're glad Lawton was super friendly, and helpful, and ensured you were all set and ready to go. Thanks for recommending Extra Space Storage! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-11-03T14:19:00","review":"My girlfriend and I just recently started renting a 10' X 20' unit from Extra Space Storage. We rented online which made the process super easy and streamline. The next morning I called Lawton at the front desk just to verify everything was good to go. He was super friendly and helpful and ensured we were all set and ready to go and gave directions to our unit upon entry through the gate. I would recommend to anyone!","source":"Google","submissionTime":"2022-11-02T00:00:00","userName":"Conner B."},{"reviewId":"fb3d2435-97e1-4e0e-856c-e5fc077c79db","range":0,"rating":5,"reply":"Hi, John ! Thanks for the positive review, it means a lot to our team. Please call (405) 360-7622 if you have any questions about your rental. ","replyTime":"2022-10-14T08:41:00","review":"Lawton at the Norman, OK location is the most amazing customer service person I have ever had the pleasure of meeting.","source":"Google","submissionTime":"2022-10-13T00:00:00","userName":"John M."},{"reviewId":"bc4fee9f-ef1c-4ac6-b536-3c799ab0a955","range":0,"rating":5,"reply":"Thanks for the awesome review, Juliana! We work hard to meet the expectations of our customers, and we're happy to hear Lawton hit the mark for you! Don't hesitate to stop by the office or contact us at (405) 360-7622 if you need anything.","replyTime":"2022-10-11T14:23:00","review":"Very great service from Lawton..best ever","source":"Google","submissionTime":"2022-10-10T00:00:00","userName":"juliana b."},{"reviewId":"cb0df979-c4d2-4740-aa31-80f2c0bc5661","range":0,"rating":5,"reply":"Thank you for the kind words, Cathy! We're committed to providing excellent customer service. Feel free to stop by the office if you need anything! \n","replyTime":"2022-10-10T07:52:00","review":"Awesome customer service.  Love it there. Thanks Landon.","source":"Google","submissionTime":"2022-10-09T00:00:00","userName":"Cathy B."},{"reviewId":"6f35f3d7-1022-41ee-b99f-847419e2ffbc","range":0,"rating":5,"reply":"Thank you for the kind words, Ashley. It's great to know Bonnie was sweet and as helpful as can be! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-10-07T15:28:00","review":"I love this place. Bonnie is super sweet and willing to help if she can! I would recommend them to anyone needing a storage unit.","source":"Google","submissionTime":"2022-10-07T00:00:00","userName":"Ashley R."},{"reviewId":"37a14adb-24c2-4966-9cf0-3bdc5b7c3c3d","range":0,"rating":5,"reply":"Hi Miranda, thank you for recommending us. We're glad Bonnie was very friendly, and helpful, and offered to answer any questions you had. We are thrilled to hear your experience was pleasant. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-10-07T15:49:00","review":"Bonnie was very friendly and helpful. She offered to answer any questions I had. I had a very pleasant experience and would recommend to others.","source":"Google","submissionTime":"2022-10-07T00:00:00","userName":"Miranda S."},{"reviewId":"1524ff23-e2a6-4128-9b54-c708d6a206b5","range":0,"rating":5,"reply":"Thank you for the kind review, Silvia. We're glad Bonnie was friendly and helpful! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-09-07T11:52:00","review":"I called Extra Space Storage and they immediately set me up with the storage place to look at and the unit size I needed. When I got there the lady (Bonnie) and the gentleman at the front were helpful and friendly. I’m really glad and grateful for the experience.","source":"Google","submissionTime":"2022-09-06T00:00:00","userName":"Silvia C."},{"reviewId":"72a752f0-50fb-480e-8697-c11f5b6cd7ca","range":0,"rating":5,"reply":"Thank you for the great rating, Cari. We're glad you had a positive rental experience! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-08-23T16:23:00","review":"Worked perfectly and easily for summer storage for my OU student and his friends.","source":"Google","submissionTime":"2022-08-23T00:00:00","userName":"Cari T."},{"reviewId":"b471ee45-99a9-43ff-b376-214ccee60a89","range":0,"rating":5,"reply":"Thank you for the kind review, Sanjana. It's great to hear our team was able to provide you with great customer service! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-08-19T10:51:00","review":"Great customer service and easy to access storage units. I really like their App to access the entry & exit gates.","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"sanjana M."},{"reviewId":"8e7bc8f0-ed33-4c4d-a2cb-72a753fbc238","range":0,"rating":1,"reply":"We're sorry to hear this, Zackery. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Feel free to reach out at any time at 888-storage.","replyTime":"2022-08-09T14:30:00","review":"Rates went up constantly. No 24 hr access. You need permission and an interrogation to throw trash away in their dumpster.","source":"Google","submissionTime":"2022-08-08T00:00:00","userName":"Zackery A."},{"reviewId":"3ddf8c50-33c1-4548-8bda-9dcf58ba9bfb","range":0,"rating":5,"reply":"Thank you for the kind review, Lisa. We're glad our team was friendly and professional when assisting you! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-07-11T09:52:00","review":"Friendly and professional. I enjoyed renting here","source":"Google","submissionTime":"2022-07-10T00:00:00","userName":"Lisa S."},{"reviewId":"49d4dfcc-f33d-458b-9a0c-2d396593fb4b","range":0,"rating":1,"reply":"Hi Randy, we appreciate you taking the time to share your experience and we value your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you? ","replyTime":"2022-07-07T17:07:00","review":"So my opinion of Extra Space Storage just did a free fall. Let me start by saying when I went to my local facility to acquire a storage space the gentleman on duty was exceptionally courteous despite having to cover a shift outside of his territory due to illness. Initially it was rough because the office was closed when we were ready to sign-up and he was driving between two sites. We were selling our house and our new house isn't finished being built yet so this was our best options. Just like every other storage place we had to pay an admin fee for someone to make a few key strokes on the computer. Ok sunk cost. Then we had to buy special lock mechanism for their special lock system. In all fairness you have to have locks for all storage places, but at least when you are done you have a viable lock. I may never use these again. Ok more sunk cost. The facility was clean and well kept and ours had access doors at both ends. A big plus but did require two lock mechanisms. But after looking around for something close by for a reasonable price this place would do just fine for the next 6 months or so. $186 was a slightly better price than most in the area. Now in all fairness we were told up front that there may be small (SMALL) prices increases from time to time to adjust to market conditions but most hadn't seen a change in several months and they try and keep it predictable the first few months of the rental. As I write this I think we are just shy of two months...two months! So why am I writing this. I went to the mailbox today and there was a notice of a rate increase. I open it up and am shocked by the amount. We are going from $186 to $261 in a single month. That is not an incremental amount in my opinion. Granted everyone has knows inflation is crazy right now, but a 40% ($75) per month increase? This seems awfully close to a bait and switch tactic to me. You got my admin fee. You got my special double lock fee. I have a storage unit full of household items that took hours to load, unload and play Tetris with getting it all to fit. Then two months in you hit me with a huge increase. You can be sure that once I am out of your place I will never use you again. My business will never use you. And will be sharing this story with all my friends and family. Your idea and my idea of small increases are drastically different.","source":"Google","submissionTime":"2022-07-07T00:00:00","userName":"Randy G."},{"reviewId":"af752043-5733-4f64-b506-b2c760751dc7","range":0,"rating":4,"reply":"Hi Elizabeth, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (405) 360-7622 or stop by the facility! ","replyTime":"2022-07-06T11:52:00","review":"None yet","source":"Google","submissionTime":"2022-07-05T00:00:00","userName":"Elizabeth K."},{"reviewId":"9cdc18de-4cae-4b68-9ea2-68ee6191c0bb","range":0,"rating":1,"reply":"Hi John, We really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. Please give us a call at (405) 360-7622 if you would like to discuss this further. \n\n","replyTime":"2022-07-04T11:15:00","review":"The space was advertised by the company as a 5x5.  When I arrived to use the space for the first time, I discovered it was not a full size unit, but in fact, not even 3 feet tall.\n\nWhen I asked the manager of this facility, she said \"they get away with this by saying it's a 5x5 locker\".  How shady can you be, and especially for a public company.","source":"Google","submissionTime":"2022-07-04T00:00:00","userName":"John L."},{"reviewId":"736a6f31-42b6-4b1f-8948-6dd55da206ba","range":0,"rating":5,"reply":"Hello, Miranda. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (405) 360-7622. ","replyTime":"2022-06-30T09:35:00","review":"We had a wonderful experience with our storage here.  No issues at all.","source":"Google","submissionTime":"2022-06-29T00:00:00","userName":"Miranda M."},{"reviewId":"3b44547b-f170-4443-86f2-55cb93536d0f","range":0,"rating":4,"reply":"Hi Xaphan, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're always here to help at 888-storage.","replyTime":"2022-06-26T10:45:00","review":"This place is well kept and considerate. Clean units and friendly staff","source":"Google","submissionTime":"2022-06-26T00:00:00","userName":"Xaphan F."},{"reviewId":"ea21d9b7-932c-472c-9ca1-fe5fe8e24de3","range":0,"rating":1,"reply":"We're sorry to hear this, Jill Floyd, but appreciate your feedback. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-storage to discuss what options we may have for you!","replyTime":"2022-06-08T09:57:00","review":"Have increased my rate from $75 to $185 in the 2 years I have had this unit. It's ridiculous!!","source":"Google","submissionTime":"2022-06-07T00:00:00","userName":"Jill F."},{"reviewId":"1b6b53fb-396c-4447-b404-6d1452a91dac","range":0,"rating":5,"reply":"Thanks for the awesome review, Melissa! We work hard to provide our customers with a nice facility and friendly staff so we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (405) 360-7622 if you need anything.","replyTime":"2022-06-01T14:42:00","review":"Very friendly people, nice facility.","source":"Google","submissionTime":"2022-05-31T00:00:00","userName":"melissa h."},{"reviewId":"b7f8c320-1d85-4e4e-9c29-57a664f55d3a","range":0,"rating":5,"reply":"Thank you for the kind review, Matthew. We're glad Brianna was able to help! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-06-01T14:57:00","review":"Brianna was so helpful! 10/10 recommend if you need a storage space.","source":"Google","submissionTime":"2022-05-31T00:00:00","userName":"Matthew J."},{"reviewId":"0bf8236d-4daa-48e6-8cc5-c3f50f713c49","range":0,"rating":5,"reply":"Thanks for the awesome review, Talise! We know our customers value well-kept and fairly priced facilities with helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (405) 360-7622 if you need anything.","replyTime":"2022-05-27T13:04:00","review":"The ExtraSpace Storage staff is so friendly and helpful. The units are well maintained and a great value for the price.","source":"Google","submissionTime":"2022-05-27T00:00:00","userName":"Talise J."},{"reviewId":"c589ee96-be9d-4526-b5ef-de266407f347","range":0,"rating":5,"reply":"Thank you for the kind words, Nate. We're glad Lawton was able to help! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-05-04T16:32:00","review":"Lawton was super helpful. He listened to my needs and went above and beyond to make sure they were met!","source":"Google","submissionTime":"2022-04-30T00:00:00","userName":"Nate B."},{"reviewId":"ae85fb20-bad4-4fcb-8cfa-6ec86e8887ad","range":0,"rating":5,"reply":"Hi Bernadine, thank you for your review. We're glad Lawton has been great to work with, has great customer service, and answered all of your questions thoroughly. Don’t hesitate to reach out if you need anything at 888-STORAGE.  ","replyTime":"2022-05-05T10:55:00","review":"We needed storage space for our daughter and her roommate to store dorm items for summer break. Lawton was my first point of contact and he has been great to work with. He has great customer service and answered all of my questions throughly.  We will definitely use this facility again.","source":"Google","submissionTime":"2022-04-30T00:00:00","userName":"Bernadine C."},{"reviewId":"38eb4cb1-6997-4698-a733-8d3d9227b270","range":0,"rating":5,"reply":"Thank you for your feedback, Stephanie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Let us know if we can?do anything else to?assist you at 888-storage.","replyTime":"2020-11-14T13:22:00","review":"Easy to rent. Very clean and secure!!","source":"Google","submissionTime":"2022-04-27T00:00:00","userName":"Stephanie Y."},{"reviewId":"937d3885-d629-4d20-8343-e5b6303db8a9","range":0,"rating":1,"reply":"We're sorry to hear this, Dallas Peery (dawn). We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.","replyTime":"2022-04-24T07:24:00","review":"The price tripled within the time I was there.","source":"Google","submissionTime":"2022-04-23T00:00:00","userName":"Dallas P."},{"reviewId":"40043857-8787-47e1-8a9a-233cb254dbda","range":0,"rating":5,"reply":"Thank you, Tim, for the 5-star rating! It's wonderful to hear you had a positive experience with us and that you found our rental process easy. We are glad the cleanliness of our property met your expectations. We want you to know that we are here to assist you with any further storage needs! Give us a call at (405) 360-7622 if anything comes up!","replyTime":"2022-04-19T16:08:00","review":"Excellent experience. Clean and neat facility. They made it easy for me to rent a storage unit for my remote college student daughter. Highly recommend Extra Storage Space in Norman.","source":"Google","submissionTime":"2022-04-19T00:00:00","userName":"Tim L."},{"reviewId":"c431590e-3b38-4f00-a548-17ff5515d5ca","range":0,"rating":5,"reply":"Hi Nicolaas, your great rating is appreciated! We make it a priority to provide clean, well-maintained, and fairly priced facilities and are so glad to hear your experience reflects that. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-04-16T11:23:00","review":"Clean and well kept buildings. Reasonable rates.","source":"Google","submissionTime":"2022-04-15T00:00:00","userName":"Nicolaas S."},{"reviewId":"1fc7b328-3bdf-4f83-940e-9d70d42d97f1","range":0,"rating":5,"reply":"Thank you for the great rating, Tyeesha. We're glad our team was able to help! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-04-13T14:58:00","review":"Second time using this storage facility ! They are always so helpful and get your unit to you right away ! 10/10","source":"Google","submissionTime":"2022-04-13T00:00:00","userName":"Tyeesha T."},{"reviewId":"45d8bb2e-bcae-4640-8fea-8d83574da161","range":0,"rating":5,"reply":"Hi Neva, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, accommodating staff, so we are thrilled to hear that you had such a positive experience renting with Norman! We know how stressful moving can be so we do our best to provide comforting staff and a quick rental process. We are happy to have you store with us. As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2022-04-05T11:25:00","review":"We are moving from CA to OK. Closed our business after 15 years. We arrive with all our stuff before our living quarters are available.\nCouldn’t be more stressful. My experience with Extra Space in Norman was so friendly, accommodating & upbeat this morning if the rest of the move goes like that we will sail home. Thank you","source":"Google","submissionTime":"2022-04-04T00:00:00","userName":"neva j."},{"reviewId":"9e27365d-ab73-4be5-b859-d1f62cf45364","range":0,"rating":5,"reply":"Thank you for the kind review, Shelby. We're glad Jarrod was able to help you with your transfer process! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-04-02T16:16:00","review":"Super easy transfer process! Jarrod was very helpful and really helped me smile on a bad day.","source":"Google","submissionTime":"2022-04-02T00:00:00","userName":"Shelby S."},{"reviewId":"70cd2170-4fbe-4926-8db7-88e87d74e8a6","range":0,"rating":5,"reply":"Hi, Margo ! Thanks for the positive review, it means a lot to our team. Please call (405) 360-7622 if you have any questions about your rental. ","replyTime":"2022-03-29T14:27:00","review":"The staff here is exceptional!  Thank you for being so pleasant to work with.","source":"Google","submissionTime":"2022-03-29T00:00:00","userName":"Margo G."},{"reviewId":"33106123-7892-449d-9d6c-87069b34f355","range":0,"rating":5,"reply":"Hi John, Thank you for taking the time to leave your review! We pride ourselves on having a professional, efficient staff, so we are thrilled to hear that you had such a positive experience renting with us! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2022-03-25T14:36:00","review":"The whole process was handled professionally and extremely fast.  I would definetely work with these guys again!","source":"Google","submissionTime":"2022-03-25T00:00:00","userName":"John G."},{"reviewId":"25860175-819b-48a3-945c-19c9b5254184","range":0,"rating":5,"reply":"Thanks for the kind words, Christina! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (405) 360-7622 if you need anything.\r","replyTime":"2022-03-25T09:31:00","review":"Great customer service! Definely recommend if you are in need.","source":"Google","submissionTime":"2022-03-24T00:00:00","userName":"Christina A."},{"reviewId":"4a6c5d9e-12ef-4d67-bfd6-bdcd167df591","range":0,"rating":5,"reply":"Hello Chris. Thank you for the review. We're so glad Bonnie could meet your storage needs. If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-03-06T12:57:00","review":"Bonnie is a wonderful person and made the whole experience easy.","source":"Google","submissionTime":"2022-03-06T00:00:00","userName":"Chris H."},{"reviewId":"77808af0-d2cf-4b12-9dd0-21e892da33a9","range":0,"rating":5,"reply":"Hi Rachel, thank you for your review. We're glad our team worked with you on your payment! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-02-10T10:44:00","review":"I appreciate the call toake sure your workers did satisfactory. My apologies it was supposed to be a 5 star to Begin with but I swiped it to quickly ( big hand small screen) thank you for working with me on my payment!","source":"Google","submissionTime":"2022-02-11T00:00:00","userName":"Rachel D."},{"reviewId":"15de12f9-f74c-4129-8730-4c3cdac83017","range":0,"rating":5,"reply":"Hi Candi, we appreciate you taking the time to share your experience with us! We agree, Bonnie is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-02-08T14:01:00","review":"I wanna thank you Bonnie for going above and beyond to help me save my storage !!!  Your an amazing asset to extra space storage !! Thank you again !!\nSincerely\nCandi Bailey","source":"Google","submissionTime":"2022-02-08T00:00:00","userName":"Candi B."},{"reviewId":"869ceca5-363b-406e-9924-5f905e7608ed","range":0,"rating":5,"reply":"Hi, Ann. Thank you for leaving us a rating! Your feedback means a lot to us! ","replyTime":"2020-10-25T00:52:00","review":"Helped me completely when needed a place to store stuff temporarily. Friendly and helpful staff.","source":"Google","submissionTime":"2022-02-07T00:00:00","userName":"Ann B."},{"reviewId":"dad762b8-df02-462e-a123-d9b705feabfd","range":0,"rating":5,"reply":"Hi David. Thank you for sharing your concerns with us, so we could find a solution to meet your needs. We are grateful for your business and review. Our team is dedicated to making sure your experience is great. We are glad to hear our team was able to come to an agreement with you on your rental rate. We are happy to have you store with us! We are here to help! Please give us a call at 888-storage if anything comes up!\n","replyTime":"2021-11-08T15:02:00","review":"Very customer friendly. Great help with all your storage needs. Clean and neat.\nUpdate: my unit went from $52 to $106. They do give you plenty of notice, but to more than double the cost is...\nUpdate: I guess management took a look at it and reduced by Bill 25%.  Thank you Extra Closet Storage. Another Gold Star day for these folks.","source":"Google","submissionTime":"2022-02-05T00:00:00","userName":"David “."},{"reviewId":"7d945d49-a216-41f5-a396-b928eeb207c6","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Mandy! We're so happy to hear our staff was able to make your rental process hassle-free! Give us a call at (405) 360-7622 if you need any future assistance.","replyTime":"2022-02-03T13:57:00","review":"The customer service representative was polite. The next morning I received a follow up call since I booked my unit after hours. The gentleman was nice and a sweets my questions as well.\nThe process is easy, everything is made available without a hassle. The lock was free and provided on site.\n\nSo far so good!","source":"Google","submissionTime":"2022-02-02T00:00:00","userName":"Mandy G."},{"reviewId":"b0cc78b6-ac77-46dd-a162-2b0474bdda74","range":0,"rating":5,"reply":"Hello M. Thank you for the 5-star review! We're so happy Bonnie could help. Let us know if we can?do anything else to help at 888-storage.","replyTime":"2022-01-28T17:33:00","review":"Bonnie was great! She answered my many questions and got me set up in no time! Very nice experience.","source":"Google","submissionTime":"2022-01-27T00:00:00","userName":"M S."},{"reviewId":"b85a2755-7ede-4b4e-bbf0-5548c8184743","range":0,"rating":5,"reply":"Thank you so much for being a loyal customer, Megan. We're glad Lawton went above and beyond every situation! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2022-01-13T11:29:00","review":"I just want to give a shout out to Lawton at Extra Space Storage in Norman for going above and beyond in every situation! I’ve been renting a unit for over a year and a half and he’s always been extremely helpful with every issue! Thank you for your kindness and help. This is the BEST storage place I’ve ever used and they have the absolute BEST customer service!","source":"Google","submissionTime":"2022-01-12T00:00:00","userName":"Megan B."},{"reviewId":"b482941c-7b88-42f2-8ea5-4a56c573f9bc","range":0,"rating":3,"reply":"We're sorry to hear this, Joseph. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-storage so we can further assist you.","replyTime":"2021-12-27T12:00:00","review":"Grounds are well maintained. Easy in and out.\nPrices doubled in 3 years","source":"Google","submissionTime":"2021-12-24T00:00:00","userName":"Joseph E."},{"reviewId":"0e6502d3-0a4c-4ae9-a329-f26df5ef6e88","range":0,"rating":5,"reply":"Hi Madison, thank you for your review. We're glad Bonnie was super kind and super helpful. We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-12-16T12:31:00","review":"Bonnie was super kind and super helpful. I’ve never had such great customer service at any other storage facility.","source":"Google","submissionTime":"2021-12-16T00:00:00","userName":"Madison K."},{"reviewId":"a9eb9731-efc7-478d-84d5-9b35a700fdda","range":0,"rating":5,"reply":"Thank you for the kind words, Leanette. We're glad Bonnie was very friendly and helpful! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-12-16T12:31:00","review":"Bonnie was great, very friendly and helpful!","source":"Google","submissionTime":"2021-12-16T00:00:00","userName":"Leanette S."},{"reviewId":"c8e98595-4d6d-45ee-aef8-ea82adf6d0a1","range":0,"rating":5,"reply":"Our team is so happy you had a great experience, Greg! If you need any assistance the future feel free to stop by or call us at (405) 360-7622.","replyTime":"2021-11-15T10:56:00","review":"Very friendly and knowledgeable staff !!","source":"Google","submissionTime":"2021-11-25T00:00:00","userName":"Greg S."},{"reviewId":"8f328690-16fc-43c1-88ad-1b8c98567398","range":0,"rating":5,"reply":"Thanks for the positive review, Jane! We are glad you had a great experience with Bonnie. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2021-11-18T12:01:00","review":"Bonnie was great!","source":"Google","submissionTime":"2021-11-17T00:00:00","userName":"Jane R."},{"reviewId":"d91f4cd7-36d3-44bf-9be7-5a4eec992c14","range":0,"rating":5,"reply":"Thanks, Alex! We think Lawton is great too! Please stop by our office if you need anything or call us at 888-storage!","replyTime":"2021-11-22T09:16:00","review":"Great location with friendly staff and great prices. Special thanks to Lawton for the amazing customer service he has provided for my 3 year stay. I would recommend this location if you need a storage space and I will return to this location or another Extra Space if I need storage again.","source":"Google","submissionTime":"2021-11-16T00:00:00","userName":"Alex C."},{"reviewId":"f512f921-89f8-4a17-ba08-ced8884eda7f","range":0,"rating":4,"reply":"Thanks for the  review, Andrew! Please call us at (405) 360-7622 if you have any questions!","replyTime":"2021-11-13T15:20:00","review":"Nice staff. Convenient rental process. Biggest problem with this specific company is that two months after doing a month by month lease, I was notified that my monthly rent would increase by almost $200 a month. I understand it is within their rights to change the monthly rent due to no lease being signed. New renters may take into consideration that the monthly rent can rise at any moment due to the month by month agreement.","source":"Google","submissionTime":"2021-11-06T00:00:00","userName":"Andrew S."},{"reviewId":"aaf5e9bf-2ed4-4175-875b-294d8d8e06b3","range":0,"rating":5,"reply":"Thank you for the kind words, Daniel! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-11-06T14:50:00","review":"Great Service!","source":"Google","submissionTime":"2021-11-05T00:00:00","userName":"Daniel T."},{"reviewId":"74efb2bf-4dd7-4246-befa-bcd72c5a6033","range":0,"rating":5,"reply":"Thank you for the kind words, Ryan. We're glad Bonnie was able to help! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2021-11-03T13:11:00","review":"Bonnie was very helpful.  Great storage units in a safe part of town.","source":"Google","submissionTime":"2021-11-03T00:00:00","userName":"Ryan"},{"reviewId":"8c5bbab3-d1d0-4264-bb94-31c51c89ac6b","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jennifer! We're happy we were able to provide a smooth rental experience. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2021-11-04T14:54:00","review":"We have used Extra Space for several years on and off and have always had a good experience. Their new online rental is quick and simple and very convenient!","source":"Google","submissionTime":"2021-11-02T00:00:00","userName":"Jennifer K."},{"reviewId":"729453a4-8524-49f1-9ba8-fb8c754ef142","range":0,"rating":5,"reply":"Hi Barbie. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lawton! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.\n","replyTime":"2021-10-29T11:00:00","review":"?????\nCame in looking for a unit, the young man that helped me was very professional (I believe his name was Lawton) he was helpful for my needs and suggested the perfect size of unit that I needed for what I had .\nI highly recommend extra space storage for your needs and will be recommending to everyone I know","source":"Google","submissionTime":"2021-10-28T00:00:00","userName":"Barbie T."},{"reviewId":"04505679-aa32-49dd-aba3-537b8f1715ef","range":0,"rating":5,"reply":"Thanks, Deann! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-10-28T17:07:00","review":"Convenient location, convenient space, able to drive a semi trailer 18 wheeler through the storage unit and that was hard to find. Friendly staff highly recommend","source":"Google","submissionTime":"2021-10-28T00:00:00","userName":"DeAnn B."},{"reviewId":"16d17f57-efbb-4506-a47a-10a366e05c2d","range":0,"rating":5,"reply":"Hi Bonnie, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Jarrod reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-10-23T10:49:00","review":"The most clean facility I have used in years of storing my stuff. Jarrod was very nice and helpful.","source":"Google","submissionTime":"2021-10-23T00:00:00","userName":"Bonnie C."},{"reviewId":"8d6b0ede-4792-4d39-88a8-21f6a3d9530c","range":0,"rating":5,"reply":"Hello, Eric. Thank you for the review. We're so glad Nic could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-10-18T16:25:00","review":"Thanks to Nic for making everything go so smoothly.","source":"Google","submissionTime":"2021-10-12T00:00:00","userName":"Eric B."},{"reviewId":"40d60061-3e01-4f95-becc-6ea4684f57eb","range":0,"rating":5,"reply":"Thank you for the kind words, Paul. We're glad Nic was able to help! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2021-09-18T09:13:00","review":"Nic was very helpful and assisted us setting up our storage space. Definitely recommending Extra Space Storage to everyone!!! Service with a smile!!!","source":"Google","submissionTime":"2021-09-17T00:00:00","userName":"Paul P."},{"reviewId":"418c324c-20ff-4264-a03c-5e2e6ad77783","range":0,"rating":5,"reply":"Thanks for the positive review, Rachel! We work hard to keep our facilities safe and clean for our customers. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-08-30T11:54:00","review":"Safe and clean. Service attendants are really on top of things. Great service!","source":"Google","submissionTime":"2021-08-30T00:00:00","userName":"Rachel F."},{"reviewId":"a567fa57-7c91-4eb4-8b98-9e5309522c43","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Booking my unit online was a cinch! Had a small snag actually checking into my unit, but the site manager (THANKS ALEX!) went ABOVE AND BEYOND to make sure I was able to get my furniture stored within the time constraints I was working with.","source":"Google","submissionTime":"2021-08-24T00:00:00","userName":"a m."},{"reviewId":"4338c394-3ce1-45da-a8d0-2f6d27067559","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Super place! Would definitely use extra space storage again! The Bedford, TX site had great staff and customer service. Rental setup and exit  processes were seamless. The staff was super helpful and anticipated our every need. After 9 months our daughter's college belongings were in perfect shape. Great overall experience, and we highly recommend.","source":"Google","submissionTime":"2021-08-19T00:00:00","userName":"Lisa W."},{"reviewId":"9be0e50c-008b-4b6f-8be3-1ceb743b68fb","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Clean","source":"Google","submissionTime":"2021-08-19T00:00:00","userName":"Kenneth B."},{"reviewId":"0cfda4e5-8094-4a44-8ba2-e9f5e4214bba","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kathleen! We're happy we were able to provide a smooth rental experience.","replyTime":"2021-08-02T15:20:00","review":"The entire process of renting a unit was efficient and easy to accomplish.  Alex, the on-site manager was responsive, professional and courteous.  He  answered all my questions and went above and beyond to make sure everything was taken care of.  Highly recommend!  Edited to add:  When it was time to release the storage unit, Alex made the process simple and efficient.  In fact, we were done in less than 3 minutes!   When it is time to rent a storage unit again, I will definitely be using Extra Space Storage!   Their customer service is incredible.  Thank you!","source":"Google","submissionTime":"2021-08-17T00:00:00","userName":"Kathleen M."},{"reviewId":"a0eb1d46-cb91-48cd-a24f-e81b3b0bb50c","range":0,"rating":4,"reply":null,"replyTime":null,"review":"I have been renting with Extra Space Storage since late 2018. The office staff has always been incredibly friendly and helpful any time I have questions or concerns, especially Alex. The only issue I've ever had is with spiders/mice in the storage unit itself, but that isn't something easily controlled with outdoor units.","source":"Google","submissionTime":"2021-07-28T00:00:00","userName":"Oliver L."},{"reviewId":"22010eb4-2caa-42f8-94ba-1bb9d2182c10","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I always have the best experience with Extra Storage..  We rented a large unit 12 yrs. Ago, & had such a great experience we didn’t want to go anywhere else.  Alex was so accommodating to my storage needs..  He was so thorough in explaining how to manage my storage unit...\nHe filled me in on how to get in touch with them after hours if I had any issues come up.\nAnother GREAT EXPERIENCE????\n\nThank you so much Alex ??\n\nJulie Richards","source":"Google","submissionTime":"2021-07-21T00:00:00","userName":"Julie R."},{"reviewId":"d65bb50b-2414-45dc-bd86-64c906ed4102","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great customer service and clean storage units and facility","source":"Google","submissionTime":"2021-07-17T00:00:00","userName":"Eric G."},{"reviewId":"98be7291-224a-45c0-989d-b84629cd0c5b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I love this place. They are always nice and respectful. I would rent from them again!!!!","source":"Google","submissionTime":"2021-07-12T00:00:00","userName":"Michelle H."},{"reviewId":"724e03d7-c12d-47cd-aada-5adab7b50f99","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Really great place, very secure, and friendly staff, first time ever using a storage unit from anywhere. Would highly recommend this place tho!!!","source":"Google","submissionTime":"2021-06-25T00:00:00","userName":"Tracy S."},{"reviewId":"c885828b-b119-45f7-ad1b-be41692e5409","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The experience renting a unit from Extra Space was great.  The unit was clean and in good shape.  The manager Alex went above and beyond with service and communications.  I would definitely rent from them again.","source":"Google","submissionTime":"2021-06-08T00:00:00","userName":"Susan D."},{"reviewId":"e0e6709b-2f53-41f3-9ba5-26eb3f3e23e4","range":0,"rating":4,"reply":"Our team appreciates your rating, Amber. We're grateful to have you as a customer. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-05-19T09:46:00","review":"Great storage place and prices were reasonable. I would use them again if I need to store any more items","source":"Google","submissionTime":"2021-05-16T00:00:00","userName":"Amber S."},{"reviewId":"55198484-b198-4cc8-91a3-413b84a5f314","range":0,"rating":5,"reply":"Thank you for the kind words, Dorothy. We're glad Alex helped out tremendously. Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2021-04-29T12:48:00","review":"The manager Alex was awesome and helped out tremendously.","source":"Google","submissionTime":"2021-04-27T00:00:00","userName":"dorothy l."},{"reviewId":"b92dd2e6-eb3c-4c37-b07b-ffb412175b7c","range":0,"rating":5,"reply":"Hi Amanda, thank you for your review. We're glad our team is always friendly to deal with and was able to quickly and easily drill out your old lock. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-04-29T11:47:00","review":"These people are always friendly to deal with. We lost out key and they were able to quick and easily about to drill out my old lock so I could get into my storage unit.","source":"Google","submissionTime":"2021-04-27T00:00:00","userName":"Amanda H."},{"reviewId":"9635567e-f503-47ff-89a2-bfce4a39f105","range":0,"rating":5,"reply":"Hi Quiana, thank you for the recommendation. We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-04-24T10:46:00","review":"I’ve used this unit for a year now, and all of the employees are professional and I have zero issues! Totally recommend! ??","source":"Google","submissionTime":"2021-04-21T00:00:00","userName":"Quiana W."},{"reviewId":"3be4e2f9-a3d2-4f1d-ae17-771ade9b5179","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The manager Alex is amazing he is always professional kind understanding and ALWAYS ALWAYS helpful . He goes above and beyond to help you.  Highly highly recommended them for your storage needs","source":"Google","submissionTime":"2021-04-08T00:00:00","userName":"Jill S."},{"reviewId":"77642112-20b3-4aba-91d4-794600b7e90b","range":0,"rating":5,"reply":"Hi Dr. Twyla Wilson,, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-04-10T10:38:00","review":"Clean, well managed, convenient.","source":"Google","submissionTime":"2021-04-03T00:00:00","userName":"Dr. T."},{"reviewId":"2d708e11-ba36-489e-a72f-936521653981","range":0,"rating":5,"reply":"Thank you, Katherine. We're thrilled you had a positive experience at Extra Space Storage. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2021-03-16T16:16:00","review":"Good place for storage, very knowledgeable and helpful.","source":"Google","submissionTime":"2021-03-16T00:00:00","userName":"Katherine H."},{"reviewId":"befb98b6-46a5-4ad1-9b22-c69886913dec","range":0,"rating":5,"reply":"Hi Travis, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (405) 360-7622 or stop by the office if you need anything!\n","replyTime":"2021-03-08T10:56:00","review":"Great service.  Fast and easy to set up and even I needed to switch to a larger unit they accommodated with a seamless transition","source":"Google","submissionTime":"2021-03-01T00:00:00","userName":"travis p."},{"reviewId":"bdf14dba-5fec-45dc-99c3-ae0ec05945a0","range":0,"rating":5,"reply":"Thank you for taking the time to leave a positive rating, Kari. Don't hesitate to reach out to us at 888-storage if you need anything! Our team is happy to help!","replyTime":"2021-02-20T13:26:00","review":"Nice staff","source":"Google","submissionTime":"2021-02-10T00:00:00","userName":"Kari C."},{"reviewId":"5a404f61-df7f-4d36-8ca8-3496f0c2b54e","range":0,"rating":5,"reply":"Allie, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-02-19T09:14:00","review":"Super friendly staff and good rates","source":"Google","submissionTime":"2021-02-06T00:00:00","userName":"Allie J."},{"reviewId":"13669633-5f04-41fe-8e2a-0937f6d897a7","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jessica! We're happy Alex was able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-02-02T10:32:00","review":"Alex was very helpful and the online reservation process was easy and quick!","source":"Google","submissionTime":"2021-02-02T00:00:00","userName":"Jessica M."},{"reviewId":"c165fec4-da3f-4f4e-8d7e-662a7cea06e8","range":0,"rating":5,"reply":"Thank you for the kind words, Angela! We're committed to providing excellent customer service. Call us at 888-storage if you have any questions or need assistance with your rental!\n","replyTime":"2021-01-29T11:25:00","review":"Great customer service and clean facility!","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"Angela F."},{"reviewId":"1f3fda95-4b3f-4f9e-8ee1-f94790380c25","range":0,"rating":5,"reply":"Thank you for the kind remarks, Vanessa! We're so happy to hear we have your recommendation! We're always here to help at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2021-01-29T14:03:00","review":"Looking for a clean place to rent with easy access location definitely would recommend to others","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"Vanessa F."},{"reviewId":"03e723d6-969b-4993-afc6-2c400aeec3d5","range":0,"rating":5,"reply":"Thank you for the kind remarks, Debra! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! We're so happy to hear we have your recommendation! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-01-25T11:49:00","review":"This place is amazing.  It is very clean and looks new. As soon as you walk in the door you are greeted by a friendly face.  It didn’t take but a couple of minutes and then I was shown where my storage unit was.  They also took the time to walk me through how to use their gate.  I would definitely recommend 10/10.","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Angel o."},{"reviewId":"4b6c6b4b-9fc7-4fb2-91d8-f236df72a642","range":0,"rating":5,"reply":"Thank you for the kind words, Thando! We're committed to providing excellent customer service. We are here to help at 888-storage, so let us know if you need anything!\n","replyTime":"2020-12-26T11:52:00","review":"Management is really nice and always willing to help! I never had a problem anytime I went to my unit or needed help with anything. Would go again if I move back in the area","source":"Google","submissionTime":"2020-12-23T00:00:00","userName":"Thando Z."},{"reviewId":"6df0be33-5058-4ee9-a1c3-cabaa49b2964","range":0,"rating":5,"reply":"Hi Destani, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-12-03T10:55:00","review":"Alex was super awesome and friendly! Not like i work here so i have to be friendly but genuinely a nice human even with the mask on you could tell he was smiling as he spoke. My questions were answered promptly and clearly and the whole process was enjoyable from start to finish. I definitely recommend this storage facility","source":"Google","submissionTime":"2020-12-02T00:00:00","userName":"Destani J."},{"reviewId":"1208ade7-ce38-48f4-949d-a5719e49ebda","range":0,"rating":3,"reply":"Thanks for the review, Stazie. We strive for 5-star customer service and are sorry you didn't get that. If you have any questions please let us know at (405) 360-7622.","replyTime":"2020-11-21T07:54:00","review":"Very clean... I did NOT like how hard it was to get a 16 ft trailor in and out of the facility. Row 7","source":"Google","submissionTime":"2020-11-20T00:00:00","userName":"Stazie M."},{"reviewId":"64783448-a68e-4e50-ac57-4e91fc6f2b31","range":0,"rating":5,"reply":"Jackie, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage.","replyTime":"2020-11-16T14:25:00","review":"This facility is a great place to rent from.  The manager is very friendly and helpful.  I enjoyed the service there.  Keep up the good work ??","source":"Google","submissionTime":"2020-11-15T00:00:00","userName":"Jackie B."},{"reviewId":"c98a369d-7f72-4cc4-b89f-c93dd4da271b","range":0,"rating":5,"reply":"Thank you for the review, Kyle! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please call 888-storage if you have any questions.","replyTime":"2020-11-06T14:33:00","review":"Awesome staff","source":"Google","submissionTime":"2020-11-05T00:00:00","userName":"Kyle W."},{"reviewId":"9c1f159a-faf2-459e-8daa-01f469881857","range":0,"rating":5,"reply":"We appreciate the kind words, Pam! We are so happy to hear you’ve had a great experience renting with Alex and the team. Thanks for being a loyal customerGive us a call at (405) 360-7622 if you need any future assistance!","replyTime":"2019-08-27T11:22:00","review":"Always so nice. I have enjoyed Alex and his team. I have had my unit since 2017 and have had the best customer service with him. Always so helpful and kind. Goes above and beyond expectations\nThank you Alex and team","source":"Google","submissionTime":"2020-10-26T00:00:00","userName":"Pam F."},{"reviewId":"065124fa-d926-4ac9-939b-cc5a75978336","range":0,"rating":5,"reply":"Hi Christina, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and professional staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out if you need anything! ","replyTime":"2020-10-22T08:08:00","review":"Great experience. Not complicated at all. Move-in & move-out easy...piece of cake! Professional & clean. This is my second time using their services.","source":"Google","submissionTime":"2020-10-21T00:00:00","userName":"Christina S."},{"reviewId":"dbb596ba-4f4e-4aee-98b2-92983db2ed2d","range":0,"rating":5,"reply":"Thanks, Hector! We're pleased to hear you've had a positive experience throughout the rental process. It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-STORAGE if anything comes up.","replyTime":"2020-10-05T11:03:00","review":"Very professional and informative always greet you with respect very clean place to store your items and valuables kept me updated with all the changes on passcodes and other things that went on on their property if I need another storage I will be back to rent","source":"Google","submissionTime":"2020-10-04T00:00:00","userName":"hector o."},{"reviewId":"a86c1677-5ca1-4047-994d-5abadc01116a","range":0,"rating":5,"reply":"Thanks, Cattrinna. We are thrilled you had a great experience renting with, Alex! Feel free to reach out at any time at 888-STORAGE.","replyTime":"2020-10-02T16:28:00","review":"The manager Alex gave me the best customer service I've received in a long time. Highly recommend.","source":"Google","submissionTime":"2020-10-02T00:00:00","userName":"Cattrinna M."},{"reviewId":"4c63937c-d55b-4ee9-8936-d335140cd136","range":0,"rating":5,"reply":"Hi Summer, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable, and helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-09-27T14:46:00","review":"The staff at Extra Space Storage in Norman are the best! Everyone is always so friendly, knowledgeable, and helpful. The units and facilities  are well taken care of. I highly recommend them!","source":"Google","submissionTime":"2020-09-26T00:00:00","userName":"Summer W."},{"reviewId":"bd538d75-6d85-4931-afba-d79dd2c55f3a","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Stop by the office if you need anything, Britney.","replyTime":"2020-09-23T10:35:00","review":"This is absolutely the cheapest place in Norman! Their prices were nearly half of what uhaul wanted. We worked with Alex to set up a storage unit for our IBC company. Extra space was extremely helpful and friendly. I 100% would use extra space again!","source":"Google","submissionTime":"2020-09-22T00:00:00","userName":"Britney P."},{"reviewId":"ec208b93-095a-4299-b6e1-1958b304a5b1","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Let us know if you need any future assistance, Keegan.","replyTime":"2020-09-23T10:37:00","review":"This is by the the easiest and cheapest place for storage in the Norman area. Alex was super helpFYI in getting us the beat unit for our IBC company product! If anyone is looking for storage, make sure you stop by here!","source":"Google","submissionTime":"2020-09-22T00:00:00","userName":"Keegan F."},{"reviewId":"31e68816-69b5-4640-9a61-96ff1b8c93d5","range":0,"rating":5,"reply":"Hello, Susie. Thanks for the positive rating. We are happy you had a great experience with Extra Space Storage. Please call (405) 360-7622 if you have any questions about your rental.","replyTime":"2020-09-16T12:11:00","review":"Easy process, no problems","source":"Google","submissionTime":"2020-09-16T00:00:00","userName":"Susie K."},{"reviewId":"de8a0599-9b28-42b6-91ea-f3ba12cbac8d","range":0,"rating":5,"reply":"Hi Ayla, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that.","replyTime":"2020-09-06T15:52:00","review":"Very friendly place . Clean and well maintained.  So greatful to fine this place .","source":"Google","submissionTime":"2020-09-06T00:00:00","userName":"Ayla F."},{"reviewId":"e3048890-36a5-48ac-a0f6-f1bb0b887b31","range":0,"rating":4,"reply":"Hi Juanita, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by the office if you need anything. \n","replyTime":"2020-09-03T10:08:00","review":"Employee was very thorough on instructions about code to enter, insurance, monthly rate, moving out, etc. storage unit was clean and easily accessible. Overall good experience.","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"Juanita L."},{"reviewId":"aa4bfbaf-8845-4a97-9b19-1c77485f96ec","range":0,"rating":3,"reply":"Hi Watching, we understand that additional fees can be frustrating. We require our tenants to purchase our locks which are a disk or cylinder lock to ensure the highest level of security at Extra Space Storage.\r\n","replyTime":"2020-09-03T10:17:00","review":"Rent was fair, employees were extra nice, but beware they really stick it to you with the lock. You have to have a specific kind of lock that I couldn’t find anywhere else so I had no choice but to buy their WAY OVERPRICED locks ($18 each). You’ll see regular locks The n a lot of other units but they’ll tell you they’re grandfathered in before they decided to gauge everyone with this particular lock.","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"Watching"},{"reviewId":"008c9042-b509-488e-bc90-684b06fb0027","range":0,"rating":5,"reply":"Thanks, Kaelyn! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Lawton was able to provide that for you! Let us know if you need any future assistance.","replyTime":"2019-08-29T18:49:00","review":"Thanks for the other unit. As always it was a pleasure to see you again Alex!!!","source":"Google","submissionTime":"2020-08-31T00:00:00","userName":"Alyssa H."},{"reviewId":"24b57568-2996-4963-a453-ceba7b7d24ca","range":0,"rating":5,"reply":"Thank you, Kaetlin. We're thrilled you and your friend had a positive experience with us. Please call 888-STORAGE if you have any questions.","replyTime":"2020-08-31T17:57:00","review":"Thanks for helping my friend move in!!!!","source":"Google","submissionTime":"2020-08-31T00:00:00","userName":"Kaetlin S."},{"reviewId":"2be729cb-2e17-4c85-90b7-acc2a81ce521","range":0,"rating":5,"reply":"Hello, Zack, Thank you for your positive feedback about your experience. Please call 888-STORAGE if you have any questions.","replyTime":"2020-08-19T13:06:00","review":"Great experience and very helpful staff!","source":"Google","submissionTime":"2020-08-19T00:00:00","userName":"Zack Z."},{"reviewId":"ce286263-0b43-4f16-90e0-5aeef4be5fb3","range":0,"rating":5,"reply":"Hi Mike, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Alex reflects that. Thanks for recommending Extra Space Storage! ","replyTime":"2020-08-14T13:31:00","review":"This is a great place to store items. The pricing was affordable, the units were clean and dry, and the staff, specifically Alex, was very helpful throughout the duration of our use. Can't recommend highly enough!","source":"Google","submissionTime":"2020-08-14T00:00:00","userName":"Mike M."},{"reviewId":"e9577e47-ad6e-481c-90d8-e2564a9d5250","range":0,"rating":5,"reply":"Thank you for your feedback, Plmkrzyray! We are glad Alex was helpful. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-08-12T08:22:00","review":"Alex was cool, close to home for easy move","source":"Google","submissionTime":"2020-08-11T00:00:00","userName":"Plmkrzyray"},{"reviewId":"901da422-af93-49ef-aa30-f8d3c6a1f6fe","range":0,"rating":5,"reply":"Hi Steven, your kind words are appreciated! We make it a priority to provide safe, well-maintained facilities and are so glad to hear your experience reflects that. Thanks for recommending Extra Space Storage! ","replyTime":"2020-08-11T08:25:00","review":"Absolutely amazing. The staff is great, the units are safe and well taken care of. 10/10 would recommend","source":"Google","submissionTime":"2020-08-10T00:00:00","userName":"Steven T."},{"reviewId":"66d181ab-fd3f-4686-a921-ce5666c7e9c2","range":0,"rating":5,"reply":"Thank you for the kind words, Alex! We're committed to providing excellent customer service. We're glad Alex was exceedingly kind, made your family members decline over the years, and the move to 8 separate facility and nursing homes much easier than it would have been. Let us know if you need any future assistance! \n","replyTime":"2020-08-11T08:28:00","review":"Excellent customer service. There’s an Alex that works here (not me haha) that had tremendous customer service and was exceedingly kind. We had a family member who rented a unit that declined and passed due to advancing Alzheimer’s. This location made his decline over the years and the move to 8 separate facility and nursing homes much easier than it would have been.\n\nThank you guys!","source":"Google","submissionTime":"2020-08-10T00:00:00","userName":"Alex S."},{"reviewId":"fb2c563f-e4e9-4afc-9d62-5cf5d2c2b2cb","range":0,"rating":5,"reply":"Hello, Mathew. Thank you for the review. We're so glad to hear that Alex is so willing to help. Don't hesitate to reach out if you need anything!","replyTime":"2020-08-04T16:24:00","review":"Awesome staff. Alex is willing to go above and beyond to help anyone.","source":"Google","submissionTime":"2020-08-03T00:00:00","userName":"Mathew J."},{"reviewId":"71bdf3ef-d8d8-40cb-98b8-a5eb869f2725","range":0,"rating":5,"reply":"Thank you for the kind remarks, Hannah! We're so happy to hear we have your recommendation and that you are happy with your rental rate! We are grateful to have you at Extra Space!","replyTime":"2020-06-30T16:10:00","review":"This was a fantastic storage facility! It’s very affordable and has excellent customer service. I highly recommend it, especially for college students looking for summer storage.","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Hannah A."},{"reviewId":"c18c1fc0-0500-40f0-982e-172e1c4a7a0a","range":0,"rating":5,"reply":"Thank you for the kind words, Doyle! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Alex made the process easy and painless. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-06-08T14:50:00","review":"Extra Space Storage provided me and my family outstanding service at a time when we were mourning the loss of a family member and needed storage space in a hurry to be able to clean out an apartment and stop paying rent on space that was no longer needed.  Alex made the process easy and painless and when we were ready to close out the space it again was easy and painless.  Thank you for all of your help and assistance!  Recommend  Extra Space Storage on 24th Ave SE in Norman if you need it!!","source":"Google","submissionTime":"2020-06-08T00:00:00","userName":"Doyle S."},{"reviewId":"8a4f77fd-7769-48a9-8181-25896818c477","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Matthew.","replyTime":"2020-05-18T18:10:00","review":"Great staff and service, best storage in town!","source":"Google","submissionTime":"2020-05-18T00:00:00","userName":"Matthew K."},{"reviewId":"56badfc2-37b0-451a-9cd5-0b60fec494d2","range":0,"rating":3,"reply":"Chelsea, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.\n","replyTime":"2020-03-09T13:44:00","review":"Very clean place. Had some issues with the prices after we moved in. They raised the price twice within a year we were there and sent a notice by mail. Not what I originally paid for when I first moved stuff in but otherwise it was clean. Friendly staff.","source":"Google","submissionTime":"2020-03-09T00:00:00","userName":"Chelsea C."},{"reviewId":"bdca64c5-a026-4b27-8372-f5c8b50bca7c","range":0,"rating":5,"reply":"Thank you for the review, Makayla! We pride ourselves on having am accommodating staff and are so happy Alex was able to assist you! Don't hesitate to reach out if you need anything! ","replyTime":"2020-03-02T13:04:00","review":"Extra Space Storage is a wonderful,  accommodating company! Alex (store manager) specifically was very thorough, kind, and personable. He answered all of my questions and provided great assistance!","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Makayla L."},{"reviewId":"9a45f44b-b8ab-4a44-9b92-a6db4a00aefa","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Joan! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (405) 360-7622 if you need anything!","replyTime":"2020-02-29T13:55:00","review":"I have had a storage unit with Extra Storage Space in Norman, Oklahoma since 2016.  Great place to use. I highly recommend it. The Staff is awesome and always helpful and friendly.","source":"Google","submissionTime":"2020-02-28T00:00:00","userName":"Joan M."},{"reviewId":"203315d3-6965-4bd4-b4fb-bad8a040b8f3","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Mr & Mrs. We're here to help if you have any questions or need assistance with your rental! Call us at (405) 360-7622 with any questions! ","replyTime":"2020-01-15T09:16:00","review":"Thanks Alex","source":"Google","submissionTime":"2020-01-14T00:00:00","userName":"Mr &."},{"reviewId":"f5854e2e-c329-4a69-8e02-8360c8891e3c","range":0,"rating":5,"reply":"Thank you for letting us help with your storage needs, Michelle! Don't hesitate to reach out if there is anything else we can do for you. ","replyTime":"2020-01-12T09:49:00","review":"Very professional and attentive. Great customer service!","source":"Google","submissionTime":"2020-01-11T00:00:00","userName":"Michelle T."},{"reviewId":"bc556596-a825-4467-b1e2-efcd71a35b10","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Emily. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lawton! Don't hesitate to reach out if you need anything.","replyTime":"2020-01-10T15:00:00","review":"Lawton is very knowledgeable and professional! Property is always clean and well maintained!","source":"Google","submissionTime":"2020-01-10T00:00:00","userName":"Emily J."},{"reviewId":"4441322c-fcb6-488e-9cfa-be125e62b734","range":0,"rating":5,"reply":"Kimberly, thanks so much for your review. We are thrilled to hear your experience was positive and are always here to help with your storage needs! We really appreciate your business and are here to help if you need anything.\n","replyTime":"2019-12-31T07:36:00","review":"Great service","source":"Google","submissionTime":"2019-12-30T00:00:00","userName":"Kimberly S."},{"reviewId":"6bb7a458-3a8f-4a4a-8f90-fbefdd837bd6","range":0,"rating":5,"reply":"Hi Dawsen, thank you for your review! We're so happy to hear that your experience with the cleanliness of the unit has been positive! We're glad Alex was able to help.  We appreciate you recommending us to your friends and family.\n","replyTime":"2019-12-18T15:04:00","review":"Rented a unit from Extra Space for a few months, they only charged like $40 for a 5x8, the unit was clean when I moved my things in. There wasn't any sign of rat poop or even bugs in my things which was very pleasing when I finally moved out. Alex up front is super helpful! I would definitely recommend this place to friends and family for being affordable and cleanly.","source":"Google","submissionTime":"2019-12-18T00:00:00","userName":"Dawsen H."},{"reviewId":"e37f38d5-f8c8-422e-b159-1c25b378e824","range":0,"rating":5,"reply":"We?re glad you chose Extra Space, Piwizzle! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (405) 360-7622 if you need anything.","replyTime":"2019-10-21T08:54:00","review":"Super friendly staff. Gives courtesy calls if payments don't go through or towards the end of the lease. Very transparent. I wish I remembered his name, but I think he was the manager in 2019. It's because of him that this place is awesome. You'll hear it in his tone when you speak with him!","source":"Google","submissionTime":"2019-11-17T00:00:00","userName":"piwizzle"},{"reviewId":"fc8add34-44c7-4b4c-917e-76de1056efab","range":0,"rating":5,"reply":"Hi Christopher, thank you for your review. We're glad Alex and Lawton made your time at Extra Space, extra easy for you. Thank you for being a loyal customer!\n","replyTime":"2019-11-16T12:30:00","review":"Alex and Lawton both made my time at Extra Space, Extra Easy for me. This was my second time using them and if i ever need another storage, I?ll be going back a third time. Thank you guys for everything!!","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"christopher `."},{"reviewId":"fe062ef9-2a2c-44f7-98b1-69c6ecc24281","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Kristia. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.","replyTime":"2019-11-09T07:21:00","review":"Very nice gentleman at the front desk helpful in joyful to be with","source":"Google","submissionTime":"2019-11-08T00:00:00","userName":"Kristia A."},{"reviewId":"0f0a71e7-1cee-4d8d-90ca-50561376c41e","range":0,"rating":5,"reply":"We're proud to have you as a customer, Randi. Our team in Norman works hard to make every customer's experience positive! We are here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.","replyTime":"2019-10-16T13:52:00","review":"Great prices and very helpful staff!!","source":"Google","submissionTime":"2019-10-15T00:00:00","userName":"randi b."},{"reviewId":"834b413a-fd7d-40bb-a875-c73564a440ee","range":0,"rating":5,"reply":"Thanks for renting with us, Dawn! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. We are here to serve you, so give us a call at (405) 360-7622 if you need any assistance!","replyTime":"2019-07-24T13:39:00","review":"Great place to storage your stuff. The staff is amazing always happy and willing to help with anything!!!","source":"Google","submissionTime":"2019-07-23T00:00:00","userName":"Dawn N."},{"reviewId":"1f5ff86f-28e0-4267-a851-84a6eb75570f","range":0,"rating":5,"reply":"Hi Courtnay, thank you for your review. We're glad Alex was able to help! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-06-19T11:13:00","review":"Alex was SUPER kind, helpful, and golf carted us to the unit!","source":"Google","submissionTime":"2019-06-18T00:00:00","userName":"Courtnay T."},{"reviewId":"362e8b77-4387-4e57-8808-bfac1546887e","range":0,"rating":5,"reply":"Cydnee, thanks for letting us help with your storage needs! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (405) 360-7622 if you need any future assistance.","replyTime":"2019-05-30T09:18:00","review":"I didn?t rent a unit but Lawton and Alex were very helpful and gave me tons of information for future references","source":"Google","submissionTime":"2019-05-29T00:00:00","userName":"Cydnee E."},{"reviewId":"fd19e42d-0845-48d6-b335-e61f9c6a4683","range":0,"rating":5,"reply":"Dale, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Let us know if we can do anything else to assist with your storage needs!\n","replyTime":"2019-05-21T12:14:00","review":"Friendly staff, easy to work with","source":"Google","submissionTime":"2019-05-20T00:00:00","userName":"Dale B."},{"reviewId":"5d26f755-3c32-442a-b8a2-8fe30682e6e7","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Missi! We're thrilled Lawton and Alex were able to find a solution to your storage needs! Give us a call at (405) 360-7622 if you need any future assistance. We really appreciate your business and are here to help if you need anything!","replyTime":"2019-05-21T16:34:00","review":"Lawton and Alex are awesome. Many thanks for all ur help!.","source":"Google","submissionTime":"2019-05-20T00:00:00","userName":"Missi M."},{"reviewId":"11e85753-0cdc-45d7-a2f0-78785154d150","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Austin! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (405) 360-7622 if anything comes up. We look forward to serving you again in the future!","replyTime":"2019-05-20T13:45:00","review":"Great place to store, great staff. Used them for over a year with 0 problems! \n10/10, would use again!","source":"Google","submissionTime":"2019-05-18T00:00:00","userName":"Austin L."},{"reviewId":"8fb6d729-7ac6-418e-9756-8e0e7f1449e3","range":0,"rating":4,"reply":"Welcome to Extra Space Storage, Jacob! We're thrilled our team was able to find a solution to your storage needs! If there's anything that we can do to earn 5-stars from you, please feel free to give us a call at (405) 360-7622. ","replyTime":"2019-05-17T14:20:00","review":"Easy to find. Helpful people working there who made worked with us to find the best option for me.","source":"Google","submissionTime":"2019-05-16T00:00:00","userName":"Jacob S."},{"reviewId":"ea7ec976-3106-477c-9e13-c0fb94c3b73d","range":0,"rating":5,"reply":"Randy, thanks so much for your review. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (405) 360-7622 or stop by the office if you need anything! We are happy to help with any of your storage needs.\n\n","replyTime":"2019-04-29T18:01:00","review":"This place has fantastic customer service!!!  If you ever need to find a storage unit facility in Norman, I feel like this place should the first place to go to.","source":"Google","submissionTime":"2019-04-27T00:00:00","userName":"Randy S."},{"reviewId":"08d3b064-ae00-43ac-ad0e-9f92949568ec","range":0,"rating":5,"reply":"We love having you as a customer, Mckinney! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to stop by the office or contact us at (405) 360-7622 if you need anything.","replyTime":"2019-04-25T12:43:00","review":"I love Extra Space Storage! Ive used them two summers in a row and they are always accommodating and kind. Spectacular staff and trustworthy service!","source":"Google","submissionTime":"2019-04-24T00:00:00","userName":"McKinney W."},{"reviewId":"7cfc66eb-1d6e-4689-b6ca-e4ad7d5e845a","range":0,"rating":5,"reply":"Hi Patty, we're glad our team was able to help! We are happy to hear you got an affordable unit. Stop by the office if you need anything.","replyTime":"2019-04-02T17:00:00","review":"Just moved in, the man in the office is nice and the unit is affordable","source":"Google","submissionTime":"2019-03-30T00:00:00","userName":"Patty N."},{"reviewId":"1d77cae0-ec24-4860-9169-a72b34772ef4","range":0,"rating":5,"reply":"Hi Freeform, thank you for your review! We're so happy to hear that you are happy with the cleanliness of the facility. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-04-01T12:29:00","review":"Clean units and the place is very secure.","source":"Google","submissionTime":"2019-03-30T00:00:00","userName":"Freeform W."},{"reviewId":"9e5d0d9d-1b4a-420e-94d0-f6566a4ece7c","range":0,"rating":5,"reply":"Hi Summer, we're glad Alex was able to help your parents get a unit for you when you were out of state. We pride ourselves on having a helpful and friendly staff. Stop by the office if you need anything.","replyTime":"2019-04-02T17:00:00","review":"Alex helped my parents get a unit for me even though we are out of state. Him and the other guy seem very polite I looked forward to using the unit","source":"Google","submissionTime":"2019-03-30T00:00:00","userName":"Summer W."},{"reviewId":"3105437d-d00a-480f-a4f6-105625a07777","range":0,"rating":5,"reply":"Thank you for the kind words, Alejandro. We're glad our manager was able to go above and beyond and help after hours. Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.","replyTime":"2019-04-02T17:00:00","review":"Manager always goes above and beyond to help the customers even after hours!","source":"Google","submissionTime":"2019-03-30T00:00:00","userName":"Alejandro G."},{"reviewId":"d601ef6d-275c-449b-ada1-a502d5cf41a7","range":0,"rating":5,"reply":"Hi russellc3251, thank you for your review! We're so happy to hear that your experience with the service and cleanliness of the facility has been positive! We truly appreciate your recommendation. Don't hesitate to reach out if you need anything in the future!","replyTime":"2019-04-02T17:00:00","review":"Alex explained everything very thoroughly. The application process was very fast. I would recommend them to anyone.","source":"Google","submissionTime":"2019-03-30T00:00:00","userName":"russellc3251"},{"reviewId":"f181e7c8-fb6d-4633-8b4c-0541422efc3a","range":0,"rating":5,"reply":"John, we are thrilled to hear your experience was positive! Give us a call at (405) 360-7622 or stop by the office if you need anything! Lawton and the rest of our team are happy to help, so let us know if you have any questions!","replyTime":"2019-04-02T17:00:00","review":"Thanks Lawton for the help with the unit. He was helpful and made the move in and move out really easy. I would use this place again!","source":"Google","submissionTime":"2019-03-29T00:00:00","userName":"John B."},{"reviewId":"6fa62109-4706-4d06-bd3a-3999ff791cd3","range":0,"rating":5,"reply":"Thank you Michelle! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Give us a call at (405) 360-7622 or stop by the office if you need anything!\n\n","replyTime":"2019-04-02T17:00:00","review":"CLEAN FACILITY, FRIENDLY STAFF!","source":"Google","submissionTime":"2019-03-27T00:00:00","userName":"Michelle T."},{"reviewId":"7168f5dc-110c-4637-a53b-5c0b8c608730","range":0,"rating":5,"reply":"Hi Latoris, we're glad to hear Alex was able to help! Thanks for leaving us a review. Don't hesitate to reach out if you have any questions!","replyTime":"2019-04-02T17:00:00","review":"Alex was great got me and out","source":"Google","submissionTime":"2019-03-27T00:00:00","userName":"Latoris C."},{"reviewId":"882d1357-2aca-4e50-b91c-d759ec762898","range":0,"rating":5,"reply":"Thank you for the kind words, Vicki. We're glad Alex was able to help! Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance.\n","replyTime":"2019-03-24T07:40:00","review":"Alex !!! Thank you so very much ??. I really appreciate your help today !","source":"Google","submissionTime":"2019-03-23T00:00:00","userName":"Vicki R."},{"reviewId":"a09fa95b-9c87-4802-a04d-f6b8ad02bfeb","range":0,"rating":5,"reply":"Thank you for the kind words, Mark! We appreciate you letting us know about your experience. Our team is here to serve you, so give us a call at (405) 360-7622 if you need any future assistance. Thank you for choosing Extra Space Storage!\n","replyTime":"2019-03-14T14:58:00","review":"I have had a storage here for several years and all the employees I have encountered have been polite and respectful, and help as much as they can within the company policies.","source":"Google","submissionTime":"2019-03-14T00:00:00","userName":"Mark W."},{"reviewId":"ab875a1c-95d8-47f7-ac5e-4a81bb185358","range":0,"rating":5,"reply":"Thank you so much for your kind words, Brenda. We really appreciate you taking the time to share your experience with us. We're glad our team was able to help. \n","replyTime":"2019-03-06T09:34:00","review":"Well its honestly my first ever experience using a storage unit.\n   From the start the gentleman that I dealt with was great. He was very informative answered every question and make a very easy experience.\n  Even when I went back and couldn't get the lock to work he quickly came to the unit and showed me how to do it.\n  Over all its been been a pleasant experience. \n   \nBrenda","source":"Google","submissionTime":"2019-03-05T00:00:00","userName":"Brenda S."},{"reviewId":"376dc0a5-946a-4484-a763-1b63bddcec67","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Site manager was very helpful & even helped me to sweep out my new unit when I moved in.","source":"Google","submissionTime":"2019-02-23T00:00:00","userName":"Josh W."},{"reviewId":"7233c178-5999-43ac-a4cd-cff002b30a36","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"This place is amazing with great management! Alex is very dedicated to providing the best service possible to the customers that come by here. He will even show up on weekends to assist!","source":"Google","submissionTime":"2019-02-23T00:00:00","userName":"Peijun S."},{"reviewId":"171b50f3-a49a-43df-ae8c-267aa1a685bb","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"The best price I could find on a large clean climate controlled space in Norman. Alex and Lawton made my move in sign up very easy and straight forward. I used the temporary after hours gate code access they?ll provide you with if needed. Highly recommend.","source":"Google","submissionTime":"2019-01-28T00:00:00","userName":"charles w."},{"reviewId":"b2b471c8-e7e7-4a6c-a8a9-0945e06b4c7d","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Extra Space is Awesome!  Just unpacked my stuff from a 7 month stint.  Everything was just as I left it.  NO evidence of rodents or bugs AT ALL! Which is amazing compared to other places I have stayed at. Great prices, Management and staff is super friendly and the autopay made paying every month on time a breeze.  I definitely recommend Extra Space Storage.","source":"Google","submissionTime":"2019-01-18T00:00:00","userName":"Jarrett H."},{"reviewId":"4cdc0ff9-ff2b-4cc1-871c-c714d2c32d54","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Price was fair. Staff was friendly.","source":"Google","submissionTime":"2018-12-28T00:00:00","userName":"Wesley K."},{"reviewId":"3ba5bb0b-73d0-4410-9bc3-ee29f6fae50f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I could not have asked for a better place to store my items. Most of all the office lady is super friendly bubbly knows her ins and outs on what size you will need just by telling her what items your storing. It was so spot on for a 10x10 and the price was fornomanol. $36.00 plus insurance","source":null,"submissionTime":"2018-02-14T14:53:00","userName":"Christine"},{"reviewId":"b2d1d296-e72c-4147-aa43-fdd3afb72097","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I needed storage in Norman close to OU. I did some initial research online and decided to use Extra Space Storage. I am glad I did. I pre-reserved the space online. It was super easy to finish the transaction. The manager was very helpful and friendly. She explained everything. Driving by another choice, I know this was the best choice. I would recommend this location to anyone in search of storage.","source":null,"submissionTime":"2018-01-13T11:31:00","userName":"JC"},{"reviewId":"5d72e831-6e05-4853-873e-64d7383734cd","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Staff is very friendly and helpful. Facilities are very clean and easily accessible. Recommend this facilitiy to anyone who needs storage. Very good price as well, location is easy to get to","source":null,"submissionTime":"2018-01-10T15:23:00","userName":"Joe"},{"reviewId":"61f50e79-eb27-4b32-a22d-739928e5d320","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Affordable prices with Amazing customer service. Lindy and the rest of the crew were very helpful and very positive! She actually took the time to best fit my needs, and not just make throw me into something I didn’t need. She was very professional as well as respectful! The storage unit is very well clean and very protected. Lindy made sure to give me all the info I needed to ensure that my stuff was safe! Overall I’ve had an amazing experience with this company and I would recommend very highly.","source":null,"submissionTime":"2018-01-09T16:11:00","userName":"Ty"},{"reviewId":"82f3a841-0e74-4c3c-a1e7-c7cf40df1f89","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Prices are extremely fair compared to other storage facilities. The unit was clean and the staff was very friendly and helpful. I highly recommend Extra Space Storage.","source":null,"submissionTime":"2016-10-21T20:08:00","userName":"Connie"},{"reviewId":"b49a965f-6f6b-4961-aad1-f1a242b6816f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The customer service is amazing, and very helpful. The unit, and site is so very clean. You can tell the workers actually like coming to work everyday, because not one of them are rude. Thank you so much, Extra Space Storage. You guys are so great! <3","source":null,"submissionTime":"2016-09-16T14:16:00","userName":"Brianna"},{"reviewId":"4298f3a8-8582-4c19-97ff-ba6ad40a9f34","range":0,"rating":4,"reply":null,"replyTime":null,"review":"I FOUND THE FACILITY CLEAN. THE EMPLOYEES WERE VERY NICE. THE PRICE WAS NOT BAD. SO FAR I WOULD RECOMMEND THEM TO SOMEONE.","source":null,"submissionTime":"2016-07-28T14:29:00","userName":"STACI"},{"reviewId":"5802e274-8754-4fcf-a61f-aeb31474c469","range":0,"rating":4,"reply":null,"replyTime":null,"review":"The facilities are clean, secure and affordable, the staff was quite helpful too. Easy peasy! Got off work, went there before they closed and was in and out in 30 minutes :)","source":null,"submissionTime":"2016-01-13T11:23:11","userName":"Brit"}]},"errors":null},"startingAt":{"correlationId":"03ca2ba2-8f51-4c7c-8012-02d0deace84f","data":{"error":null,"startingAt":{"large":85,"medium":40,"parking":85,"small":11,"starting":11}},"errors":null},"unitClasses":{"correlationId":"701ba941-d6ea-477e-90d5-91880708c28f","data":{"count":42,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2698","salesforceId":"2698_8540","storeId":"03038062-4929-4376-8d46-d7e1cac94452","uid":"2698_8540","unitClassId":"0ae6eaa2-7130-4384-947e-00f46d7bec5d","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":1,"showAvailable":true,"showFirstCome":true,"showLimited":false,"showLimitedBanner":true,"showOnline":true,"showPromotion":false,"showRapidRental":true,"showReserve":true,"total":0},"dimensions":{"depth":5,"display":"10' x 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