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We look forward to serving you again.","replyTime":"2026-06-13T11:18:00","review":"Friendly and extremely helpful fast service.","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"James E."},{"reviewId":"72e33c03-96ac-4eef-ab1e-836a93d203b0","range":0,"rating":4,"reply":"We deeply respect your feedback about our clean facilities, Tina. We understand pricing concerns and want to help address them. Please give us a call at 888-786-7243.","replyTime":"2026-05-12T08:57:00","review":"Storage is very clean properties very clean easily accessible. However, my storage price increased almost doubled Twice in a little over a year.","source":"Google","submissionTime":"2026-05-12T00:00:00","userName":"Tina R."},{"reviewId":"209cff44-1541-4617-baff-1b5d9457fd59","range":0,"rating":5,"reply":"Thank you for sharing, Amanda! We're glad you found our property clean and experienced excellent customer service.","replyTime":"2026-04-28T08:42:00","review":"Clean property! Customer service was excellent!","source":"Google","submissionTime":"2026-04-28T00:00:00","userName":"Amanda M."},{"reviewId":"4c28409c-f9ff-4460-ac08-0b0bf1200e6d","range":0,"rating":5,"reply":"We are honored to have assisted you with adding space for your trailer and combining your accounts. Thank you for reaching out.","replyTime":"2025-05-08T09:36:00","review":"Everything was great!  Nice safe and secure atmosphere.  Check out of my storage unit was easy!  Still have my trailer on site","source":"Google","submissionTime":"2026-04-27T00:00:00","userName":"Mike J."},{"reviewId":"2bbac9c1-0c2f-48e0-a303-54891e082f35","range":0,"rating":5,"reply":"Please contact us at (859) 485-9030 to discuss this further, Charles.","replyTime":"2026-04-26T15:54:00","review":"There was confusion but the manager reach out to me made it right and gave me a month free","source":"Google","submissionTime":"2026-04-27T00:00:00","userName":"Charles T."},{"reviewId":"4c28017a-83d3-4177-81d0-f87b57165a3e","range":0,"rating":1,"reply":"Please contact us at (859) 485-9030 to discuss this further, Charles.","replyTime":"2026-04-26T15:54:00","review":"I rented a space today then got there and was denied access to get in all I was parking was my lawn mower trailer with my side by side on it really disappointed I should have been told everything before taking the money on my birthday ugh","source":"Google","submissionTime":"2026-04-26T00:00:00","userName":"Charles T."},{"reviewId":"a57f0751-7184-4647-a030-f445da99b4f5","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're delighted to hear that you found our storage facility clean, affordable, and convenient to access with the app-controlled entry gate. Thank you for sharing your experience with us.","replyTime":"2026-02-22T14:53:00","review":"Clean, affordable, no nonsense. One feature I really like they have an app you can use to control the entry gate to the facility so that you don’t have to punch in a code on a keypad. 5/5","source":"Google","submissionTime":"2026-02-22T00:00:00","userName":"Caleb M."},{"reviewId":"9b02f1ae-8e62-4198-bd5c-feb0cb6c9f9c","range":0,"rating":5,"reply":"We're happy to hear you found our storage units spacious and clean. Thank you for sharing your experience with us, Jason.","replyTime":"2026-02-16T19:00:00","review":"Great layout with plenty of room between buildings for trailers, boats, and larger trucks. Unit was clean and ready to go","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Jason"},{"reviewId":"4a7cc171-5c54-401c-af69-53d7561d7b12","range":0,"rating":3,"reply":"We appreciate your perspective regarding pricing concerns. We understand cost transparency matters and value your feedback about communication improvements.","replyTime":"2026-01-20T12:52:00","review":"The consistent rise in prices made it impossible to continue renting the space. There was never any warning of the price increase at any time that I ever saw.","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"Mrs. H."},{"reviewId":"15afc962-6f29-4934-b733-1decbe2689ee","range":0,"rating":2,"reply":"We apologize for falling short with unexpected rent increases. Please contact us at (859) 485-9030 to discuss your concerns.","replyTime":"2026-01-13T07:31:00","review":"The storage is fine but they raise your rent unexpectedly and it's raised significantly.  I have a 5x8 unit it was $43 in the beginning 3 mos later they raised it to $87. They did the same thing to my daughter but raised hers almost $80. Not happy with this place.","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Wendy K."},{"reviewId":"bc865d70-5f1b-4042-87a5-c86ca975728a","range":0,"rating":5,"reply":"Thanks for choosing us for several years! We're glad our easy access and storage solutions have worked well for your home items.","replyTime":"2025-12-24T09:39:00","review":"Great place to rent for your home items. Easy to access. Rented for several years and happy we did.","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"Ron B."},{"reviewId":"7da36d91-6f22-4ef5-afe4-1dedb96289f4","range":0,"rating":5,"reply":"Thanks for sharing your positive experience! We're glad our team helped you find the perfect storage size and explained everything clearly.","replyTime":"2025-11-05T08:34:00","review":"The whole process was great! I gave them a brief description of what I'm needing to store. They suggested a storage building size, they let me check it out to make sure it was a good fit. We then discussed the fees and surcharges and I am ready to start moving my items in.","source":"Google","submissionTime":"2025-11-04T00:00:00","userName":"Russell S."},{"reviewId":"82898d65-b780-4bfe-abab-d6d29f832659","range":0,"rating":1,"reply":"We apologize for the rate increase concern. Please contact us at (859) 485-9030 to discuss your storage options.","replyTime":"2025-11-05T13:15:00","review":"Just raised my rate from $124/mo to $204/mo.","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Freddy T."},{"reviewId":"a7981f39-8c8c-4ad6-8004-6817dfddbcc2","range":0,"rating":4,"reply":"We are grateful for your feedback about John's service and the pricing concerns. We understand transparency matters for storage decisions. Thank you for taking the time to share your experience with us in detail. We appreciate your comments on the various fees and charges, as well as your thoughts on the promotional pricing and potential future rate increases. Your input is valuable as we continually review our pricing structure and policies. If you have any further questions or concerns, please don't hesitate to reach out to our management team.","replyTime":"2025-10-09T12:57:00","review":"The process to get the unit was quick and relatively. John was very nice and personable. No issues on the customer service aspect of my experience!\n\nA word of caution though, the prices or sales on the units vary by day (at least they did for me), and luckily I was able to get my unit for $62 for 4 months, if paid upfront. Not bad! But then came the extra fees... They charge you a monthly insurance fee (based off of value of items stored), which bumped me up to around $80 a month, plus I had to purchase a lock, plus taxes and an admin fee. Costed a little over $400 for 4 months, which was not what I was expecting. I understand the need for some of these fees, but some things seem a little expensive. My renter's insurance covers everything for a lot less. They also said that I should expect it to jump to the full market price in February, which is around $150, plus the insurance & taxes. Hopefully they'll offer a discount when I renew, because that is NOT possible for me at this point, and will have to find another option.\n\nOtherwise, the value of the promotion is decent, so we'll see how well they keep things up after February.","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Jeffrey M."},{"reviewId":"ac88f4aa-5ce1-4970-aed2-5cb5cce3e693","range":0,"rating":5,"reply":"Thanks for the kind words! We're happy you had a great experience with our friendly staff.","replyTime":"2025-10-06T13:30:00","review":"Friendly staff & great service.  Highly recommend.","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Kristie L."},{"reviewId":"3a5ad759-8256-4974-9a68-a6998efc6734","range":0,"rating":5,"reply":"Your positive feedback means so much! We're thrilled you feel safe and secure with us.","replyTime":"2025-08-23T12:57:00","review":"Great and safe facility.","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"ghada A."},{"reviewId":"1ba4bb05-9602-4769-9735-302b2b60ca1e","range":0,"rating":5,"reply":"We are overjoyed to hear Steven provided great communication and returned calls as promised. Thanks for recommending us!","replyTime":"2025-08-11T13:23:00","review":"Communicated great with Steven returned our phone calls as promised with highly recommend extra space storage richwood Kentucky thanks again","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Kenny C."},{"reviewId":"e52246fe-3f6b-4086-a302-7226918c9ae6","range":0,"rating":5,"reply":"We're ecstatic to hear that Steve was awesome and very helpful during your rental. Thank you for sharing your experience!","replyTime":"2025-08-11T13:24:00","review":"Steve was a awesome person and was very helpful on the rental","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Eric O."},{"reviewId":"85484653-5250-4087-add5-6e6dfe95f552","range":0,"rating":5,"reply":"We are grateful for your kind words about Steven! So happy you're pleased with both storage units.","replyTime":"2025-08-05T09:50:00","review":"I have two storage units with extra space storage and working with Steven has been a pleasure,  he is very patient and helpful in every way possible!","source":"Google","submissionTime":"2025-08-07T00:00:00","userName":"Linda S."},{"reviewId":"0221eb85-6376-4387-be8a-2b5ae18eac96","range":0,"rating":5,"reply":"We are delighted to hear about your exceptional experience with Steve and the team! Thanks for recommending us!","replyTime":"2025-07-22T08:28:00","review":"Exceptional Extra Space Storage location!! Steve and his team go above and beyond to provide their expert solutions for all of your storage needs. They are professional, courteous and excel with any and all situations that require storage needs: from vehicles, to RVs, to household goods, etc. Steve and his team will work hard to accommodate what you need and do it with a smile and respect. Highly recommend!","source":"Google","submissionTime":"2025-07-21T00:00:00","userName":"Nicole S."},{"reviewId":"260dd1ad-3bcc-430d-ac34-067643c82835","range":0,"rating":5,"reply":"We are delighted to hear your recommendation, Leya! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-19T09:41:00","review":"Highly recommend!","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Leya"},{"reviewId":"f863a3a6-8a2b-437e-b1ff-8b5bef5cf14a","range":0,"rating":5,"reply":"We are delighted to hear about your positive long-term experience with us over the past 11 years. It's wonderful to know that you were always treated well during your time here. We especially appreciate your kind words about Steve, our manager. It's great to hear that he consistently went above and beyond to assist you with anything you needed. We strive to provide this level of service to all our customers. Thank you for choosing Extra Space Storage.","replyTime":"2025-06-01T10:18:00","review":"Had been there for a 11 years or so and was always treated really good also wanted to say the manager Steve always and does go above and beyond to help me with anything I needed, I moved so had to change my storage to another location but it's also an extra space storage facility","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Fargus M."},{"reviewId":"c16e994e-ab4a-46c7-b10f-cbf9e7c76070","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience. Your feedback about our friendly service, cleanliness, and easy processes is truly appreciated.","replyTime":"2025-05-26T10:24:00","review":"Friendly, clean, easy to set up, and cancel. 5 star recommend.","source":"Google","submissionTime":"2025-05-26T00:00:00","userName":"Salem T."},{"reviewId":"5aad122c-46c9-4170-b66c-ebcb7d6fe8ac","range":0,"rating":5,"reply":"Thank you for your review! We are glad to hear about your experience with adding space for your trailer.","replyTime":"2025-05-08T09:40:00","review":"Easy addition of space for my trailer.  All items performed during phone call and email steps.","source":"Google","submissionTime":"2025-05-08T00:00:00","userName":"Mike J."},{"reviewId":"328a2012-f892-4881-bbd8-c2e213e7771e","range":0,"rating":5,"reply":"Thank you for your positive feedback. We're glad to hear that you found our lot very clean. Your review is appreciated.","replyTime":"2025-04-19T16:05:00","review":"Lot is kept very clean","source":"Google","submissionTime":"2025-04-19T00:00:00","userName":"S"},{"reviewId":"a5cf63bd-1d32-4ca7-923e-eb14bb2b59a8","range":0,"rating":5,"reply":"We are overjoyed to hear that you had a very nice experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2025-04-19T16:05:00","review":"Very nice","source":"Google","submissionTime":"2025-04-19T00:00:00","userName":"Whitney E."},{"reviewId":"2f9a5e6a-3e5e-4bee-b705-7245b7f2d878","range":0,"rating":5,"reply":"We're happy to hear you found our sign-up process easy and appreciate your positive feedback on our gated access system. Thank you for choosing Extra Space Storage!","replyTime":"2025-04-10T07:38:00","review":"Easy to sign up for and get all our questions answered. Gated which can be operated from my phone. Easy accessibility.","source":"Google","submissionTime":"2025-04-10T00:00:00","userName":"Cynthia U."},{"reviewId":"408a8c31-3d6d-4b9d-a120-ad199739ebd7","range":0,"rating":5,"reply":"We're thrilled to hear you found our staff knowledgeable and friendly!","replyTime":"2025-04-03T18:32:00","review":"Knowledgeable and friendly staff!","source":"Google","submissionTime":"2025-04-03T00:00:00","userName":"Amateur R."},{"reviewId":"6f3dad88-fc85-486b-891e-c7cc836044a7","range":0,"rating":5,"reply":"Your positive feedback is appreciated. Thank you for letting us know.","replyTime":"2025-03-27T10:44:00","review":"Great place","source":"Google","submissionTime":"2025-03-27T00:00:00","userName":"Tony S."},{"reviewId":"2598158f-6ab8-409a-bb99-2f254139acdb","range":0,"rating":5,"reply":"We are thrilled you had a 5-star experience at Extra Space Storage, Amateur!  Please give us a call if you need further assistance with your storage needs.","replyTime":"2025-03-25T09:18:00","review":"Clean and neat","source":"Google","submissionTime":"2025-03-26T00:00:00","userName":"Amateur R."},{"reviewId":"41e5de1d-5578-457b-a6b3-7270f1374b94","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Extra Space Storage. Thank you for your review!","replyTime":"2025-02-27T11:57:00","review":"I've had storage with extra storage company for two years now and they are great. They're friendly and they even help me get my building opened. I would rent storage here again.","source":"Google","submissionTime":"2025-02-27T00:00:00","userName":"Patty E."},{"reviewId":"8246b723-8d9a-4130-85d1-29e7b2b4254a","range":0,"rating":5,"reply":"We're thrilled to hear you found our location close to 75 and easy to find. Thank you for letting us know.","replyTime":"2024-12-16T13:22:00","review":"Close to 75 and easy to find.","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"jill v."},{"reviewId":"7e8bfecb-0bc4-47fb-9754-5aeabc766ce7","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-06T08:03:00","review":"Clean facility, helpful staff, great hours.","source":"Google","submissionTime":"2024-11-05T00:00:00","userName":"roza g."},{"reviewId":"91fb885e-d978-469c-8d40-2f65711677d4","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are glad to hear that you found our facility clean and rodent-free. Thank you for the recommendation, Sharon Brock.","replyTime":"2024-10-19T11:40:00","review":"Very clean and rodent free. Manager was very nice and helpful. Thank you for the stay.I highly recommend this facility.","source":"Google","submissionTime":"2024-10-19T00:00:00","userName":"Sharon B."},{"reviewId":"f6589700-25f1-449f-818f-eb4e7850f16c","range":0,"rating":4,"reply":"We value your input. Kinda expensive.","replyTime":"2024-09-16T10:09:00","review":"Kinda expensive","source":"Google","submissionTime":"2024-09-16T00:00:00","userName":"Morgan K."},{"reviewId":"e3532ba7-01ab-4bb1-b89a-4c5d139ec978","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with our short term moving solution. Thank you for taking the time to share your feedback.","replyTime":"2024-09-03T14:25:00","review":"We used this for a short term moving solution. Fantastic to work with. Easy to start and end term. Thanks for making the process so stress free","source":"Google","submissionTime":"2024-09-03T00:00:00","userName":"Jessica S."},{"reviewId":"c5a3d1dd-6333-40b2-b491-b7104458dd76","range":0,"rating":5,"reply":"After the promotional discount, price went up. We are glad we could lower it for you. Thank you for your feedback.","replyTime":"2024-08-28T11:37:00","review":"After the promotional discount, price went up. Called and asked to requote and got it lowered.","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Billy U."},{"reviewId":"d39258d6-e76d-4c95-a6c9-d0bfa450e95e","range":0,"rating":5,"reply":"We're pleased to hear that our staff has been helpful and made your experience stress-free. Thank you for sharing your feedback.","replyTime":"2024-08-10T07:39:00","review":"The staff is very helpful, I’ve been helped by a few people already throughout my time renting here and it makes it a very stress free experience","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Anneliese C."},{"reviewId":"142a745e-515a-4055-8a68-a0bc6ba0fcb5","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. We're honored to have served you well.","replyTime":"2024-08-03T13:18:00","review":"Excellent service and communication. This is my second time renting from this facility. Very satisfied","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"James R."},{"reviewId":"b8cacb1a-a145-4d3a-adb5-f0bb0cea24ba","range":0,"rating":5,"reply":"Thank you for the kind words, Jason Allen Perry! We deeply respect your recommendation and are glad we could assist during your move. If you ever need storage again, don't hesitate to reach out at (859) 485-9030.","replyTime":"2024-07-04T09:20:00","review":"Extra space storage has been extremely helpful, understanding and accommodating during our extremely complicated move! We highly recommend the staff and facility!","source":"Google","submissionTime":"2024-07-04T00:00:00","userName":"Jason A."},{"reviewId":"b967ea5a-dacc-4c1c-b2f7-288230738aba","range":0,"rating":3,"reply":"It's unfortunate to hear about your experience with the pricing. We strive to be transparent with our customers and we apologize for any confusion. We appreciate your feedback and will use it to improve our communication in the future. Thank you for sharing your concerns with us.","replyTime":"2024-07-03T08:25:00","review":"The staff was all very friendly and helpful. The facility was well kept and secure. My only problem was that when I signed up I apparently got some sort of online special rate that expired after two months and I was shocked to see my rent was to go up $80/mo. After speaking to someone at the office, they were able to cut that increase in half, but the fact that I wasn't told up front left a bad taste in my mouth which led me to find other storage arrangements. My only suggestion would be to make sure you are clear with customers about pricing.","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Donnie W."},{"reviewId":"a8b1abeb-73aa-49e0-b0fa-324becf545e7","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with our storage facility. We are always here to help in any way we can. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-01T13:56:00","review":"Great storage! Everyone that works here is super friendly. We had to move on a moments notice due to natural disaster and they employees at this location were so helpful.  At one point we needed to upgrade to a bigger unit and that process was so smooth. The units were clean and easy to get in and out of. If we ever need another unit this is where I'll go every time!","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Amber A."},{"reviewId":"03c2a273-7cd0-43da-92cf-0200bc9bd723","range":0,"rating":5,"reply":"Thank you for your review. We are thrilled to hear that Stephen and Brandy provided you with exceptional service. We appreciate your recommendation and look forward to serving you again in the future.","replyTime":"2024-06-08T14:18:00","review":"These folks are incredible.  Stephen and Brandy were so flexible and accommodating, personable, and empathetic. I highly recommend this facility!","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Kristen A."},{"reviewId":"e29743ff-2a7a-48ea-991e-7a6755cd4007","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Fred. We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Thank you for being a loyal customer!","replyTime":"2019-06-15T13:21:00","review":"Coming back to Extra Space Storage again for my storage needs.  Very efficient and professional set up to meet my needs.  Clean, Easy secure access","source":"Google","submissionTime":"2024-05-18T00:00:00","userName":"Fred L."},{"reviewId":"05436d84-798e-4f5f-b605-344249c092ed","range":0,"rating":5,"reply":"Hi Lloyd, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2024-05-10T14:55:00","review":"Great price, great location","source":"Google","submissionTime":"2024-05-10T00:00:00","userName":"Lloyd H."},{"reviewId":"70a4eba1-207c-408a-b9ec-74d6bca8815f","range":0,"rating":5,"reply":"Hi Douglas, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2024-04-22T14:12:00","review":"Always helpfull.","source":"Google","submissionTime":"2024-04-22T00:00:00","userName":"Douglas M."},{"reviewId":"1a87ea2a-0844-421d-8085-881e6d4998b2","range":0,"rating":5,"reply":"Hi Karen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2024-04-01T12:11:00","review":"Storage unit is very clean, I was able to reserve online!","source":"Google","submissionTime":"2024-04-01T00:00:00","userName":"Karen W."},{"reviewId":"1d0d6470-86a3-4a69-9cfb-e843bfde2285","range":0,"rating":5,"reply":"Hi William, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2024-03-19T10:27:00","review":"Great customer service  !! I told the guy I didn't have much to store and he helped me pick the right space I needed.  Also they were running a special on the unit so it made it even sweeter. Thanks so much !","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"william A."},{"reviewId":"2933482a-6235-4410-a3dd-d9c48e203559","range":0,"rating":5,"reply":"Hi Angelica-, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2024-03-16T16:32:00","review":"Amazing place, good price","source":"Google","submissionTime":"2024-03-16T00:00:00","userName":"Angelica- A."},{"reviewId":"7e52bebf-43b7-4696-b453-9f9e83522363","range":0,"rating":5,"reply":"Hi Erica, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2024-02-13T12:51:00","review":"Checkin was easy, staff was friendly!  They had everything ready for when I arrived.","source":"Google","submissionTime":"2024-02-13T00:00:00","userName":"erica h."},{"reviewId":"6f9df7c7-1fa9-47a1-8cd3-16971950bc78","range":0,"rating":5,"reply":"Our team appreciates your rating, Terry. Thank you for being a loyal Extra Space Storage customer!","replyTime":"2023-02-06T08:28:00","review":"Rented a unit for over 6.5 years. Never had an issue. Clean and staff was always friendly.","source":"Google","submissionTime":"2024-02-10T00:00:00","userName":"Terry P."},{"reviewId":"11ea2120-78a4-427c-99f1-bc5457f92561","range":0,"rating":5,"reply":"Hi Adam, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-02-09T12:56:00","review":"Great place, clean, the guy at the front desk was very polite and helpful.","source":"Google","submissionTime":"2024-02-09T00:00:00","userName":"Adam C."},{"reviewId":"7bc6b057-08db-47a1-a39f-71403b42e2eb","range":0,"rating":5,"reply":"Thank you for the excellent rating, Bri! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage whenever you need us.","replyTime":"2024-01-11T16:43:00","review":"Reserved online, walked in and was helped start to finish in less than 10 minutes. Very fast, friendly service.","source":"Google","submissionTime":"2024-01-11T00:00:00","userName":"Bri C."},{"reviewId":"d180f7dd-d5cc-4000-b2ec-6b0bb090924c","range":0,"rating":5,"reply":"Hi Kathy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2024-01-05T10:34:00","review":"They good place use we love  it very safe","source":"Google","submissionTime":"2024-01-05T00:00:00","userName":"Kathy S."},{"reviewId":"c4bb7f51-784c-4a22-aa73-fabe9ae19df9","range":0,"rating":5,"reply":"Thank you for the kind words, Mark! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-12-28T14:38:00","review":"Overall the service has been very good at the Richwood Extra Space Storage facility.","source":"Google","submissionTime":"2023-12-28T00:00:00","userName":"Mark K."},{"reviewId":"d38af2a6-7da2-4c15-bd9f-944d55a60da2","range":0,"rating":5,"reply":"Hi Nate! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 485-9030 or stop by the facility! ","replyTime":"2023-12-16T08:40:00","review":"Great service. Have been in multiple times and got the best price for the unit that I needed!","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"Nate M."},{"reviewId":"5e71829a-d076-4843-adfa-019a5141c28e","range":0,"rating":5,"reply":"Hi Brandy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-11-09T09:21:00","review":"Space was very clean. There was a checklist of everything that needed completed before \"moving in.\" Tumely service and great communication.","source":"Google","submissionTime":"2023-11-09T00:00:00","userName":"Brandy M."},{"reviewId":"6ba6abc6-74de-4821-bb22-6f725fa0b2a1","range":0,"rating":5,"reply":"Thank you, Allie! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (859) 485-9030 if anything comes up!","replyTime":"2023-10-29T11:31:00","review":"Great experience!","source":"Google","submissionTime":"2023-10-28T00:00:00","userName":"Allie M."},{"reviewId":"c3ad40ae-52d1-4ba6-b719-1e26e0d25646","range":0,"rating":5,"reply":"Thank you for the review, Lynette! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-10-14T11:59:00","review":"Highly recommend Extra Space Storage for all your storing needs!   Staff was friendly  and professional from start to finish!    Very clean and safe storage facility plus Steven made it ultra easy on our move-out day!    You can’t go wrong by choosing this company.","source":"Google","submissionTime":"2023-10-14T00:00:00","userName":"Lynette H."},{"reviewId":"5722a379-8beb-4fd8-a5f6-9677ad2d47e7","range":0,"rating":1,"reply":"Hi Kris, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage. ","replyTime":"2023-10-13T08:28:00","review":"Rented a 10x8 for $51 and set up auto-pay. After 1st month rent was paid, they charged me $100 without notice. I called to find out why and a very nasty lady told me my promotional time was up and they gave me the only notice they were required to give. I told her that was unacceptable, and I needed to speak to the manager which of course was not available. The next morning, I got a text from the manager apologizing for the error and they credited me back the overcharge. The next month they charged me $100 again so I text them back and he told me he would do it for $80 this month but that would be the last time. I advised him $100 a month for an 8x10 outside unit was crazy as the U-Haul across the street wanted almost the same amount for a climate-controlled unit. After getting nowhere with them I had to rush to move my stuff just a few months after moving it in. The worst part was I found out they had tried to fix the leaky roof of my storage bin with silicone which didn't work, and water had been leaking on my stuff the whole time. I found a larger climate-controlled unit at Bearcat Storage for slightly more than $100. Glad I moved my stuff when I did, or it would have been completely ruined.","source":"Google","submissionTime":"2023-10-13T00:00:00","userName":"Kris W."},{"reviewId":"6a0c9e4a-6e93-4ad4-8ec3-c214bb97513d","range":0,"rating":5,"reply":"Hi Kristin, thanks so much for your review! We are thrilled to hear your experience was excellent. We're glad our team is so knowledgeable and helpful. Providing renters with clean and secure facilities is our top priority. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-10-13T09:29:00","review":"Excellent experience, staff is so knowledgeable and helpful. Units were very clean and security is top notch.","source":"Google","submissionTime":"2023-10-12T00:00:00","userName":"Kristin P."},{"reviewId":"d872df5d-5844-4be4-9d21-82007346efd5","range":0,"rating":5,"reply":"Hi Emily, thanks so much for recommending us. We are thrilled to hear your experience was very nice. We're glad our associates were very professional and helpful. Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-08-03T10:05:00","review":"We had a very nice experience. Your associates were very professional and helpful. I would recommend them to everyone.","source":"Google","submissionTime":"2023-08-03T00:00:00","userName":"Emily R."},{"reviewId":"b204d9c2-298e-41aa-af53-5346848ba0b1","range":0,"rating":5,"reply":"Hi Coleen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2023-08-01T17:08:00","review":"Very friendly and knowledgeable. Space very clean","source":"Google","submissionTime":"2023-08-01T00:00:00","userName":"Coleen T."},{"reviewId":"ad96321c-3ab8-4f43-8b0c-5f81920d0e88","range":0,"rating":5,"reply":"Thank you so much for your kind words, Ian. We really appreciate you taking the time to share your experience with us. We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental. \n","replyTime":"2023-07-10T18:14:00","review":"I had Opportunity to check the site out this weekend and the cube are cool","source":"Google","submissionTime":"2023-07-10T00:00:00","userName":"Ian D."},{"reviewId":"8e7617a9-5fcb-41f6-b674-75bb6cef8087","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Skip. We're committed to being your go-to stop for all your local storage needs! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-07-07T16:26:00","review":"Check the place out it was worth the money. Thanks Steven.","source":"Google","submissionTime":"2023-07-07T00:00:00","userName":"SKIP"},{"reviewId":"1725d952-9e6a-42c6-a2e5-615f11e7a48f","range":0,"rating":5,"reply":"Thank you for the excellent review, Jason! We're happy we were able to provide a smooth rental experience. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-07-03T16:33:00","review":"Sign up and check in were super easy.  The staff is very friendly and helpful.  Highly recommended!","source":"Google","submissionTime":"2023-07-01T00:00:00","userName":"Jason T."},{"reviewId":"f9fe28aa-dc4b-493a-ae65-c9cb8acb8ef2","range":0,"rating":5,"reply":"Hi Tom, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2023-07-01T14:24:00","review":"I needed storage in a hurry! I was shown several units to choose from and by that evening I had well over 1/2 my things safety stored away. I look forward to a long stay.","source":"Google","submissionTime":"2023-07-01T00:00:00","userName":"Tom K."},{"reviewId":"87f99259-468c-435f-b223-f48c6ffa23a3","range":0,"rating":5,"reply":"Thank you for the review, Valerie! We pride ourselves on having a friendly, accommodating staff and are so happy Stephen and Michael were able to assist you! Call us at 888-storage whenever you need us.","replyTime":"2023-07-03T11:50:00","review":"The place was super clean and accessible.  The day I moved out Stephen and Michael were above and beyond.  Wonderful customer service and very friendly!","source":"Google","submissionTime":"2023-07-01T00:00:00","userName":"Valerie B."},{"reviewId":"cf037234-7e6e-4ad4-b36f-bf34fb27c1d1","range":0,"rating":4,"reply":"Thank you, Ron! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-06-17T13:53:00","review":"Units are clean, well lite, easy gate access, used for 6 months.. would be a 5 rate, but Highway construction causes delays to make turn onto main drive.","source":"Google","submissionTime":"2023-06-17T00:00:00","userName":"Ron H."},{"reviewId":"0d39882b-ba5c-47be-953f-4c92551046c4","range":0,"rating":5,"reply":"Hi Ben, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2023-06-12T08:33:00","review":"I have been with Extra space in Walton for over a year now.  Very happy with the service especially that i can text with the owner during normal business hours.  And always get a quick response.","source":"Google","submissionTime":"2023-06-12T00:00:00","userName":"Ben T."},{"reviewId":"c26da20c-dbb1-4c92-9d54-5bcaaab7e0c3","range":0,"rating":5,"reply":"Lori, we are so happy to hear that we could accommodate you and provide an easy rental experience. Thank you so much for choosing Extra Space Storage!\n ","replyTime":"2023-06-09T14:55:00","review":"Rental process was very easy!","source":"Google","submissionTime":"2023-06-09T00:00:00","userName":"Lori K."},{"reviewId":"3a350b9c-24d0-466d-a473-88752f241b1f","range":0,"rating":5,"reply":"Hi Jeremy, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-04-27T14:20:00","review":"Very helpful staff and extremely clean","source":"Google","submissionTime":"2023-04-27T00:00:00","userName":"Jeremy W."},{"reviewId":"aafd1469-57cf-47f3-b8bb-9892fba1d96b","range":0,"rating":5,"reply":"Thank you for the kind words, Lauren. We're glad Tara was able to help you transfer to a larger unit! Our team is here to serve you, so give us a call at (859) 485-9030 if you need any future assistance.\n","replyTime":"2023-04-24T10:03:00","review":"Tara was amazing. I was a little frustrated upon arrival b/c I was having trouble getting into my unit since misplacing my key and realizing I didn't have enough space for all my stuff. She told me not to worry and not only helped get me in my unit, signed me up for a larger one all in a matter of mins so I didn't have to lose a bunch of time! Even though this wasn't her normal location, she didn't miss a beat and I appreciate all her help. Thanks so much Tara!!","source":"Google","submissionTime":"2023-04-24T00:00:00","userName":"lauren b."},{"reviewId":"ca728ada-70d0-4734-a7c1-0128617cf187","range":0,"rating":5,"reply":"Thank you for your feedback, John! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your vehicle storage needs. Call us at 888-storage whenever you need us.","replyTime":"2023-04-23T08:45:00","review":"Met my needs.  Good, clean facility.  Staff was friendly, knowledgeable and professional.  Because of the facility and the staff, I trusted that my car was safely stored.","source":"Google","submissionTime":"2023-04-23T00:00:00","userName":"John P."},{"reviewId":"815897e2-f464-41c3-af47-229e662e8ccb","range":0,"rating":5,"reply":"Hi G, thank you for your review. We're glad Steven was able to help! We're so happy to hear that your experience with the cleanliness of the facility has been positive! As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2022-12-17T12:59:00","review":"Perfectly seamless to use.  Payment system was easy peasy,  Steven helped me out in a minor emergency.   Can't say enough good things about Steven.  Place was super clean and observed Steven performing clean up details on each visit.","source":"Google","submissionTime":"2023-04-14T00:00:00","userName":"G J."},{"reviewId":"aa86021e-343b-444e-bfec-e0c738bfba0c","range":0,"rating":5,"reply":"Hi Mike, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tara! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-04-08T07:54:00","review":"Thank you Tara for taking care of my rental, great job!","source":"Google","submissionTime":"2023-04-08T00:00:00","userName":"Mike B."},{"reviewId":"90b0501a-9777-45e1-953c-b4b51d943ef1","range":0,"rating":5,"reply":"We think Tara is the best too! Thanks for the positive review, Aaron. If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-04-08T09:19:00","review":"Tara is the best","source":"Google","submissionTime":"2023-04-08T00:00:00","userName":"Aaron P."},{"reviewId":"d1c83a11-715e-4dd3-ab07-fc7c869cab8b","range":0,"rating":5,"reply":"Thank you for the review, James! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-04-08T09:32:00","review":"Called and got a space at the last minute. The staff was very helpful and friendly. Life saves!","source":"Google","submissionTime":"2023-04-08T00:00:00","userName":"James P."},{"reviewId":"2dc05d65-92e2-4d81-a45b-860e522c2fe9","range":0,"rating":5,"reply":"Thanks for the kind words, Yvonne! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (859) 485-9030 if you need anything.\r","replyTime":"2023-01-06T09:54:00","review":"Very pleased with my storage unit and the staff at extra space storage. Will refer family and friends.","source":"Google","submissionTime":"2023-04-01T00:00:00","userName":"Yvonne S."},{"reviewId":"b3292fb4-38c4-4a5f-9e71-12c97c1cdb16","range":0,"rating":5,"reply":"Hi Scott, Thank you for taking the time to leave your review! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-03-14T10:36:00","review":"Hannah is very knowledgeable and professional.","source":"Google","submissionTime":"2023-03-14T00:00:00","userName":"Scott S."},{"reviewId":"23b76f5c-11c2-4ff4-8fb5-78dc5fc1e3fe","range":0,"rating":5,"reply":"Thank you for the excellent rating, Heather! We're happy we were able to provide a smooth rental experience. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2023-03-06T18:20:00","review":"Very quick, easy account set up with immediate access to unit.  The only downside was not getting the first month free like advertised at the location.  Other than that,  I'm very pleased with the contactless, speedy service! Was able to move items into the unit within an hour!","source":"Google","submissionTime":"2023-03-06T00:00:00","userName":"Heather C."},{"reviewId":"e28b6eb3-a037-4a07-b9d5-79d34cca8811","range":0,"rating":5,"reply":"Thank you for the review, Brittany! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-02-15T08:08:00","review":"The storage units were nice. Staff was very friendly. One time my lock wasn’t properly on my unit and they called me to make sure I knew and could secure it. Would recommend","source":"Google","submissionTime":"2023-02-14T00:00:00","userName":"Brittany L."},{"reviewId":"fc7da4a9-28e9-4eda-aa8f-057764657f9d","range":0,"rating":5,"reply":"Hi Sabrina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jennifer! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-02-13T09:18:00","review":"Our second time using this exact spot Very clean easy set up and Jennifer helped us out so much and gave us the best rate even better than the web 10/10","source":"Google","submissionTime":"2023-02-13T00:00:00","userName":"Sabrina M."},{"reviewId":"ce52a210-b574-4753-8be7-511b5c190ba8","range":0,"rating":5,"reply":"Thank you for the kind words, Jessica. We're glad Tara could help! Our team is here to serve you, so give us a call at (859) 485-9030 if you need any future assistance.\n","replyTime":"2023-02-10T10:06:00","review":"Tara was very helpful","source":"Google","submissionTime":"2023-02-10T00:00:00","userName":"Jessica W."},{"reviewId":"f259bf71-a776-4cdf-8261-2ad88d9ebfe2","range":0,"rating":5,"reply":"Thank you for the review, Gaby! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you in renting a unit! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-02-10T11:38:00","review":"Very helpful with the questions we had about renting a unit - happy we decided to go with Extra Space Storage in Walton","source":"Google","submissionTime":"2023-02-10T00:00:00","userName":"Gaby A."},{"reviewId":"0f644bfa-9a04-4a20-b3c1-408e5d620c26","range":0,"rating":5,"reply":"Thanks, Mitch! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're glad our team is always so understanding and helpful to your overall needs! Feel free to stop by the office if you need anything! ","replyTime":"2023-02-09T12:32:00","review":"Very convenient location for us. Everyone we spoke with were always so understanding and helpful to our overall needs! We will always use extra space in the future!","source":"Google","submissionTime":"2023-02-09T00:00:00","userName":"mitch a."},{"reviewId":"1eeb6c41-b0be-4f28-994b-9d331057232b","range":0,"rating":5,"reply":"Hi Shawn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Miss Tara! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-02-08T14:13:00","review":"I like using extra space storage  on rt. 42 by KFC and Arby's.  It's easy to get on and off the highway . The staff are wonderful and have gone out of their way to give me a hand when I was by MYOB self. A very hello and thank you to MissTara. She's so nice and she explained everything to me.  Very professional.","source":"Google","submissionTime":"2023-02-08T00:00:00","userName":"shawn p."},{"reviewId":"2dabd9ab-4689-4218-bcc2-dee500c0df41","range":0,"rating":5,"reply":"We think Hannah is great too! Thanks for the positive review, Stacy. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2022-07-15T14:55:00","review":"Wonderful!!! Hannah is amazing! Rent here for the best service.","source":"Google","submissionTime":"2023-02-03T00:00:00","userName":"Stacy G."},{"reviewId":"4b57c75d-0f6b-4310-83c9-f4ef1ffb5269","range":0,"rating":5,"reply":"Hi Tim, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security while keeping our facilities clean and organized! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2023-01-20T11:48:00","review":"Conveniently located. Clean. Secure. Great Rates and Move In Specials. Great customer service and management team.","source":"Google","submissionTime":"2023-01-20T00:00:00","userName":"Tim H."},{"reviewId":"c6498d62-3954-49c1-bd8d-6b07a50c35d4","range":0,"rating":5,"reply":"Thank you for the excellent rating, D! We're happy we were able to provide a smooth rental experience. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-01-19T12:11:00","review":"Quick and easy served its purpose","source":"Google","submissionTime":"2023-01-19T00:00:00","userName":"D M."},{"reviewId":"30b887e9-ef6a-4f8d-902b-7f90d744d7c2","range":0,"rating":5,"reply":"Hi Carrie, thank you for your review. We're glad our team has always worked with you on a very professional level with top-notch curious. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-19T12:30:00","review":"Great way to pay your bill. And communicate with them they have always worked with us on a very professional level w top  notch curious","source":"Google","submissionTime":"2023-01-19T00:00:00","userName":"Carrie C."},{"reviewId":"b75f91f7-324c-4a74-8526-ed0bc5bf2103","range":0,"rating":5,"reply":"Thank you, Max. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-01-03T08:50:00","review":"Exhalent service, friendly I really can't say enough about how great this people are","source":"Google","submissionTime":"2023-01-03T00:00:00","userName":"max o."},{"reviewId":"0f9c0e8b-f5b8-4128-b186-95558a7cbf4e","range":0,"rating":5,"reply":"Hi Big, thank you for your review. We're glad our team was courteous and helpful. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Thanks for recommending Extra Space Storage! As always stop by the office or call us at 888-storage if you need anything.  \n\n","replyTime":"2022-12-19T17:30:00","review":"Great location in Richwood / Walton area. Outstanding, courteous and helpful staff!\nThe facility is clean and meticulously maintained.  Shows the true pride of the staff!\nI would totally recommend this location to anyone who needs a little extra storage space!","source":"Google","submissionTime":"2022-12-19T00:00:00","userName":"Big D."},{"reviewId":"a56407a0-c3ca-4deb-b8d7-71944cf93f7a","range":0,"rating":5,"reply":"Hi Zachary, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tim! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-12-09T11:03:00","review":"Tim is amazing go here!","source":"Google","submissionTime":"2022-12-09T00:00:00","userName":"Zachary C."},{"reviewId":"704de8ec-ca66-4edf-bc93-b53730f8b6d5","range":0,"rating":5,"reply":"Hi James. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tim. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.","replyTime":"2022-12-04T15:54:00","review":"Tim and the other associate at the Richwood, KY location were fantastic. I was clearing out my storage unit and they closed my account promptly. They wanted to know if I was happy with my experience. I was happy storing with ESS, but I had secured space on my own property.\n\nI would recommend ESS Richwood. Tim treated me great and I never had a problem while storing my property there.","source":"Google","submissionTime":"2022-12-04T00:00:00","userName":"James B."},{"reviewId":"05f42791-70c6-4912-b4f3-90eeed5779cb","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Ashley. Providing renters with clean and secure facilities is our top priority. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2020-06-22T09:22:00","review":"2 year customer and they took great care of all my storage needs! Always nice and clean everytime I came to my unit and I always felt my belongings were very secure!","source":"Google","submissionTime":"2022-12-03T00:00:00","userName":"Ashley W."},{"reviewId":"d5281d3b-9d93-47d9-b90d-d4fc7a9cc1b4","range":0,"rating":5,"reply":"Thank you for the kind words, Markus. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (859) 485-9030 if you need any future assistance.\r\n","replyTime":"2022-12-03T14:01:00","review":"Reserved a nice but cheaper 10x15 space but decided against using it because we were able to sell most of our storables. Went in to refund the cost of the lock and insurance after a week and a half, and the manager on staff gladly helped me through it. Highly recommended!","source":"Google","submissionTime":"2022-12-03T00:00:00","userName":"Markus S."},{"reviewId":"8eca17f6-ad4a-491c-b62f-709857fe85f8","range":0,"rating":5,"reply":"Hi Robert, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-12-03T14:03:00","review":"Good location vary nice people vary clean I give it 5 stars","source":"Google","submissionTime":"2022-12-03T00:00:00","userName":"Robert K."},{"reviewId":"f274c2e7-bd79-44be-a0c6-c96131058d11","range":0,"rating":5,"reply":"Hi Brent, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility.  Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2022-12-02T18:26:00","review":"Excellent service. Clean facility.","source":"Google","submissionTime":"2022-12-02T00:00:00","userName":"Brent L."},{"reviewId":"c3cb2087-4080-400b-9356-4955be356cea","range":0,"rating":5,"reply":"Hi Brian, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility.  Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2022-11-22T14:23:00","review":"Friendly, courteous and clean","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"brian c."},{"reviewId":"9a525e88-7709-4c76-a3da-d5f812b58a85","range":0,"rating":5,"reply":"Hello, Terry. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-11-21T17:16:00","review":"Great","source":"Google","submissionTime":"2022-11-21T00:00:00","userName":"Terry C."},{"reviewId":"2177edb9-73a6-4e8c-9a45-4be6b30badb1","range":0,"rating":5,"reply":"Thank you for your feedback, Pier! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Call us at 888-storage whenever you need us.","replyTime":"2022-11-21T17:17:00","review":"Great place very quiet secure organized and clean and the gentleman who run the show there is really kind and helpful","source":"Google","submissionTime":"2022-11-21T00:00:00","userName":"Pier A."},{"reviewId":"a2073037-a5bb-44f7-9e60-9d1b9bacbeb8","range":0,"rating":5,"reply":"Thank you for the excellent rating, Chasity! We're happy we were able to provide a smooth rental experience. We're glad our property manager is super nice and helpful. Thanks for recommending Extra Space Storage! As always stop by the office or call us at 888-storage if you need anything.  ","replyTime":"2022-11-18T09:44:00","review":"This experience was smooth and quick with booking a unit online. The pictures and Descriptions for the units helped a lot with picking the right one that will be big enough. Once I received my email with my unit number and code to get in the gate it was a done deal. When I got to my unit there was a brand new lock in the unit waiting for me. The security is top notch and the property manager is super nice and helpful. Highly recommend online booking for units so much easier. Best part I didn’t even need to leave my house.","source":"Google","submissionTime":"2022-11-17T00:00:00","userName":"chasity s."},{"reviewId":"03cfa889-6fbb-4a8f-b273-5ef4dd861ab3","range":0,"rating":5,"reply":"Hi Corey, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We’re glad to hear Tim provided you with the customer service you deserve! Give us a call at (859) 485-9030 or stop by the office if you need anything!\n","replyTime":"2022-11-15T14:33:00","review":"My experience was top rated for the service I was looking for. Was met with great communication and was shown the exact shortage space needed. I would definitely recommend talking to Tim and his staff about rentals.","source":"Google","submissionTime":"2022-11-15T00:00:00","userName":"Corey L."},{"reviewId":"b9993750-6de3-40ed-bd55-b28447cf9f27","range":0,"rating":5,"reply":"Thank you for the excellent rating, Lindsey. We are glad our manager was able to provide exceptional customer service as quickly as possible. Your recommendation is the best compliment that we can receive!  Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2022-11-11T10:52:00","review":"Great place and crew. Any questions I ever had was answered in a timely manner. I moved out of state or I would have continued to use them. But I would recommend them to anyone.","source":"Google","submissionTime":"2022-11-10T00:00:00","userName":"Lindsey H."},{"reviewId":"9f737b73-5a7a-4fdb-bb63-759dc3dcaa86","range":0,"rating":5,"reply":"Hi Rose, thank you for your review! We're glad to hear your experience with Tim and the cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.\n","replyTime":"2022-11-08T11:28:00","review":"Clean and a great location. Thank you Tim","source":"Google","submissionTime":"2022-11-07T00:00:00","userName":"rose p."},{"reviewId":"abd3b4dc-2793-43c5-bf4d-8582df0b4a83","range":0,"rating":3,"reply":"Hi Rsr, we're sorry to hear about your experience. We are happy to hear you are enjoying your storage unit! We're glad our team was nice. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. Providing a positive experience to each of our customers is very important to us and we hope our staff better serves you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (859) 485-9030.\n\n","replyTime":"2022-10-05T16:09:00","review":"The staff here is really nice and the units are ok depending on what you are putting in them! First of all, the location is in a congested area of Walton, Ky and there is so much construction in the area that it is almost impossible to maneuver through. With that said we should have picked a storage facility closer to us. When we viewed the unit, the one things that bothered us was the amount of crickets and house centipedes in the unit and not all of them were dead! Yes, the storage unit is a drive up on the outside of the building so some bugs are to be expected, but we don’t want any bugs/insects getting into our stuff. The next issue we had an issue with was when we were opening our unit and checking it out the garage door came down on my daughter’s head and the staff saw it and laughed which is kind of rude considering my daughter suffered a concussion several years ago and still has side effects from it, so the door hitting her her in the head wasn’t amusing. Our first month will be our last month, but this is our opinion and maybe others will have better luck! Also, you try to reach someone via phone and to go through an automated system that never gets you to a HUMAN BEING so that isn’t customer service! I won’t use this company again considering I paid so much for a unit and NEVER used it because of the above issues! To each their own is all I will say!","source":"Google","submissionTime":"2022-11-01T00:00:00","userName":"RSR R."},{"reviewId":"17240711-6708-44ae-9659-f83446bfd9b6","range":0,"rating":5,"reply":"Thanks for your kind words, April. At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tim. We're so happy you feel good about your rental and we appreciate your business! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2022-10-25T08:53:00","review":"Glad I chose this location for my family's temporary storage needs. From very competitive pricing, to the ease of online registration, the detailed and quick confirmation, the sense of security with gated access and cameras, to the personable customer service.\nBest customer service move was from Tim as he assisted in getting me reimbursed for a payment that autodrafted on the same day we evacuated our unit.\nHe was very accommodating and understanding, and assured me the full reimbursement would happen in the next 2-3 days.\nIf we ever have to get storage again, we'll definitely return. Highly recommend this location for your storage needs!","source":"Google","submissionTime":"2022-10-24T00:00:00","userName":"April F."},{"reviewId":"8a4515a6-daca-49fd-96ed-e183ab97d460","range":0,"rating":5,"reply":"Thank you for the kind remarks, Al! We're so happy to hear we have your recommendation! If you have any questions, let us know at 888-storage.","replyTime":"2022-10-27T18:56:00","review":"This facility is convenient to access and the managers are really helpful. I've been here for 10 years and would recommend checking them out.","source":"Google","submissionTime":"2022-10-20T00:00:00","userName":"Al L."},{"reviewId":"87a20245-c7fa-4690-875a-9916697768c7","range":0,"rating":5,"reply":"Hi, Tonya ! Thanks for the positive review, it means a lot to our team. Please call (859) 485-9030 if you have any questions about your rental. ","replyTime":"2022-10-14T09:33:00","review":"Very friendly and helped me out with everything.  Showed me the storage offered help.","source":"Google","submissionTime":"2022-10-13T00:00:00","userName":"Tonya"},{"reviewId":"7ba48bcd-37e4-404d-926a-4e5ce3f23350","range":0,"rating":5,"reply":"Thank you, Thomas. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-10T11:26:00","review":"No complaints!! Great experience","source":"Google","submissionTime":"2022-10-09T00:00:00","userName":"Thomas L."},{"reviewId":"5665013e-6c87-466b-8cf7-85bd5f5f5aab","range":0,"rating":4,"reply":"Hi Dr0idr6!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 485-9030 or stop by the facility! ","replyTime":"2022-10-07T14:31:00","review":"Very helpful setting up a brand new unit","source":"Google","submissionTime":"2022-10-07T00:00:00","userName":"Dr0idr6"},{"reviewId":"a6f06ebf-250e-4138-9b28-f8b3f77258fa","range":0,"rating":4,"reply":"Hi Rsr, we're sorry to hear about your experience. We are happy to hear you are enjoying your storage unit! We're glad our team was nice. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. Providing a positive experience to each of our customers is very important to us and we hope our staff better serves you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (859) 485-9030.\n\n","replyTime":"2022-10-05T16:09:00","review":"The staff here is really nice and the units are ok depending on what you are putting in them! First of all, the location is in a congested area of Walton, Ky and there is so much construction in the area that it is almost impossible to maneuver through. With that said we should have picked a storage facility closer to us. When we viewed the unit, the one things that bothered us was the amount of crickets and house centipedes in the unit and not all of them were dead! Yes, the storage unit is a drive up on the outside of the building so some bugs are to be expected, but we don’t want any bugs/insects getting into our stuff. The next issue we had an issue with was when we were opening our unit and checking it out the garage door came down on my daughter’s head and the staff saw it and laughed which is kind of rude considering my daughter suffered a concussion several years ago and still has side effects from it, so the door hitting her her in the head wasn’t amusing. Our first month will be our last month, but this is our opinion and maybe others will have better luck! So I wil give it a decent rating!","source":"Google","submissionTime":"2022-10-05T00:00:00","userName":"RSR R."},{"reviewId":"3fc00238-caf2-4703-b242-8fb804ea5dee","range":0,"rating":5,"reply":"Wow, thanks for the great review Bobby! We are so glad you had a positive experience with Tim. If you ever need any help feel free to stop by or call us at (859) 485-9030. ","replyTime":"2022-10-04T12:19:00","review":"Needed a storage unit. Extra Space in Richwood KY had one at a very responsible price. Tim got my unit and code for the gate in order. Nice person. Nice experience.","source":"Google","submissionTime":"2022-10-04T00:00:00","userName":"Bobby K."},{"reviewId":"843d332d-4487-4ab6-9ecb-94541394b78b","range":0,"rating":5,"reply":"Hi Dj, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Hannah helped you check in and set you up a year contract, took care of you, and answered any questions. Don't hesitate to contact us at 888-storage if you need anything!? ","replyTime":"2022-10-03T15:13:00","review":"What a great experience so far. Hannah help me check in and set us up with a year contract. We were able to pay it in full with ease. Hannah took care of us and answered any questions and got me set up so I can store all our lights for Liberty Christmas lights business.","source":"Google","submissionTime":"2022-10-03T00:00:00","userName":"Dj D."},{"reviewId":"755ca6c9-1029-408e-b872-cc193fcc82d5","range":0,"rating":3,"reply":"Thanks, Jason! We're sorry to hear you were never told that the price was only for a short time. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We are so happy you are satisfied with your rental rate! Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-05-14T23:54:00","review":"I feel like I was bait and switched… I signed up for a price and was never told that the price was only for a short time. I wouldn’t have wasted my time moving my things into their units. The only good thing about it was the location was convenient, the price for 4 months was decent. I ended up getting a much larger unit for about the same price.","source":"Google","submissionTime":"2022-10-02T00:00:00","userName":"Jason C."},{"reviewId":"80edd8a3-3871-4043-99b4-92267845776d","range":0,"rating":5,"reply":"Thank you for your kind words, Bradley. Security is our top priority and we appreciate that you have trusted us with your belongings! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-09-27T14:03:00","review":"Extra Space provided a safe, secure for our things during the sale of our prior house. When I had questions, they answered promptly. I couldn't have been happier with the service!","source":"Google","submissionTime":"2022-09-27T00:00:00","userName":"Bradley P."},{"reviewId":"84325c87-7f46-4cb5-8a7e-8bf2a4343cfd","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jennifer! We're happy we were able to provide a smooth rental experience and that our team was very helpful. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-09-26T13:26:00","review":"Easy to rent, staff very helpful","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"Jennifer E."},{"reviewId":"4328d57b-af89-4583-8d52-5dbb217df3e4","range":0,"rating":5,"reply":"Hi Selegne, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. \n","replyTime":"2022-09-21T10:07:00","review":"Extra Space Storage is very clean and the staff is friendly, helpful, courteous and attentive!!","source":"Google","submissionTime":"2022-09-20T00:00:00","userName":"Selegne D."},{"reviewId":"296ded01-1f1e-43ee-9436-59d270fb09ea","range":0,"rating":5,"reply":"Thank you for the kind words, Ben! We're committed to providing excellent customer service. We know that our customers value clean facilities and knowledgeable staff, so we do our best to make sure we are able to provide that! Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-09-20T09:28:00","review":"Great customer service! Full details and explanations when needed from very knowledgeable staff. Clean grounds and office!\nLots of cameras in the facility to help put my mind at ease knowing my unit is safe.","source":"Google","submissionTime":"2022-09-20T00:00:00","userName":"Ben D."},{"reviewId":"a7b098a1-3f69-486d-98a6-422a7171f0a7","range":0,"rating":5,"reply":"Hi Denise, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're committed to providing excellent customer service. Stop by our office if you need anything in the future! ","replyTime":"2022-09-19T10:46:00","review":"Clean unit , great customer service, well maintained!!","source":"Google","submissionTime":"2022-09-19T00:00:00","userName":"Denise J."},{"reviewId":"4aeefb21-c7e3-4fe4-8b14-164589c80e5b","range":0,"rating":5,"reply":"Hi Chris, thank you for the recommendation and for the 5-star review! Give us a call if you need assistance, please.","replyTime":"2022-09-20T13:32:00","review":"I would definitely recommend Extra space storage to anyone that needed storage.","source":"Google","submissionTime":"2022-09-19T00:00:00","userName":"Chris B."},{"reviewId":"6613b489-6020-439f-b0e7-c26a474bdd0a","range":0,"rating":5,"reply":"Thank you for the kind review, Cherakee. We're glad our team was nice and thoughtful! Our team is here to serve you, so give us a call at (859) 485-9030 if you need any future assistance.\n","replyTime":"2022-09-16T15:28:00","review":"Amazing people. So thoughtful and nice. I know my stuff is in great hands","source":"Google","submissionTime":"2022-09-16T00:00:00","userName":"Cherakee B."},{"reviewId":"93088928-a735-49fb-a802-8a93b682989f","range":0,"rating":5,"reply":"Thanks for the awesome review, Katie! We work hard to meet the expectations of our customers, and we're happy to hear Tim hit the mark for you! Don't hesitate to stop by the office or contact us at (859) 485-9030 if you need anything.","replyTime":"2022-09-13T14:50:00","review":"Tim was amazing and super nice","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"Katie E."},{"reviewId":"748b2150-acf2-4987-8948-fb5490cd9243","range":0,"rating":5,"reply":"Hi Stephanie, thanks so much for your review! We are thrilled to hear your experience was pleasant. Stop by our office if you need assistance or have any questions. Please stop by the office or give us a call at 888-STORAGE.  ","replyTime":"2022-09-14T15:25:00","review":"I cannot say enough at how pleasant the experience has been working with extra space storage. That we have not rented our space yet they allowed us to reserve a spot then when we had to change it they said no problem and they will contact us in a few months but they’ll be sure to keep something available. So easy and not pushy.","source":"Google","submissionTime":"2022-09-12T00:00:00","userName":"Stephanie U."},{"reviewId":"2db2b98a-5529-47e6-b600-749d89df1578","range":0,"rating":5,"reply":"Hello, Kelli. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (859) 485-9030. ","replyTime":"2022-08-30T09:55:00","review":"Absolutely the Best storage place. I won't go anywhere else??","source":"Google","submissionTime":"2022-08-30T00:00:00","userName":"Kelli L."},{"reviewId":"4cbf5ae6-c219-4144-be31-5f5848deca76","range":0,"rating":5,"reply":"Hi Bryan, thank you for your review. We're glad Luis Gonzalez was a great help and does a fantastic job. We agree that he is such an asset to our team! Please stop by the office or give us a call at 888-STORAGE.  ","replyTime":"2022-08-27T09:43:00","review":"Luis “Coqui”Gonzalez was a great help and does a fantastic job   He is an asset to the extra space company","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"Bryan F."},{"reviewId":"e7699351-811c-4fb3-a94c-3150d69c018f","range":0,"rating":5,"reply":"Thanks for being a loyal customer, Ruth! We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2019-08-22T07:40:00","review":"Very helpful and courteous.","source":"Google","submissionTime":"2022-08-26T00:00:00","userName":"Ruth G."},{"reviewId":"fdc96f99-0eee-484d-b5ab-51cd371f7a3c","range":0,"rating":1,"reply":"Thank you for taking the time to share your experience, Jeremy. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the doors. In the meantime, give us a call at (859) 485-9030 if you need anything.","replyTime":"2022-08-19T17:06:00","review":"The doors on this unit are not secure at all. When I was opening one upon my visit it fell onto back and off the track as I was pushing it up. The locks require tools to get locked and unlocked. Not user friendly storage units and would not recommend.","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"Jeremy W."},{"reviewId":"274f7d72-6b99-42eb-81ba-3b83352e5100","range":0,"rating":5,"reply":"Thank you for the kind words, Hannah! We're committed to providing excellent customer service. Stop by our office if you need anything in the future! \n","replyTime":"2022-08-11T11:46:00","review":"Awesome costumer service!","source":"Google","submissionTime":"2022-08-11T00:00:00","userName":"Hannah M."},{"reviewId":"eacb527a-32b1-4262-9af9-bd2e36ac6aca","range":0,"rating":5,"reply":"Thanks for the positive review, Dustin! We are glad you had a great experience with Louis. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.  ","replyTime":"2022-07-19T10:02:00","review":"Great place to deal with great customer service instant service with bo Hassel Louis great guy to help u","source":"Google","submissionTime":"2022-07-18T00:00:00","userName":"Dustin H."},{"reviewId":"e6844482-6ee1-4b26-afee-40688ee6bedd","range":0,"rating":3,"reply":"Hi John. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you? ","replyTime":"2022-07-19T11:00:00","review":"Saw the posted sign asking for Google reviews, so here goes. Facility is secure, grounds kept clean. Bring glue traps because you will have mice. What they don’t tell you is once you’ve moved in they start jacking up your rates, and not just a little. In two and a half years my rate has gone from $73/month to $211/month. IF you can reach someone to inquire they’ll tell you they’re just adjusting to “market rates”. If you need storage space there aren’t a lot of other options in this market, but just don’t expect the price to remain reasonable.","source":"Google","submissionTime":"2022-07-18T00:00:00","userName":"John B."},{"reviewId":"d95b68f3-28f9-401a-a405-47cc3e7aec33","range":0,"rating":5,"reply":"Hi Robert!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 485-9030 or stop by the facility! ","replyTime":"2022-07-16T17:06:00","review":"Great experience","source":"Google","submissionTime":"2022-07-16T00:00:00","userName":"Robert C."},{"reviewId":"7de1eabf-4989-4524-8336-b572ad0a814a","range":0,"rating":5,"reply":"Edwin, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-07-12T10:05:00","review":"Entire transaction was very smooth and professional.  Thank you!","source":"Google","submissionTime":"2022-07-12T00:00:00","userName":"Edwin C."},{"reviewId":"90df565b-4b5a-48ca-9f4e-42c4d9a2b3fe","range":0,"rating":5,"reply":"Hi Karl, thanks so much for your review! We are thrilled to hear your experience was awesome. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Luis reflects that! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-02-05T12:46:00","review":"The website had an error at the time of signing up for the unit. Called the support number and had an awesome experience. After completing the rental the office of the location I was renting from called me directly to answer questions and provided me with some general information regarding the facility. Signing up for the rental and online account was all super easy. Will definitely return as a customer in the future.\n\nUpdate - It's been about 6 months or so since signing up for storage thru the Richwood location. Luis has been great. My experience is still awesome and if not for moving away where it's no longer convenient, I would continue having my unit. I'll definitely return if needed and will always recommend this location for clean, friendly storage needs.","source":"Google","submissionTime":"2022-07-11T00:00:00","userName":"Karl P."},{"reviewId":"9d7a1fa7-1fc8-443f-a9a9-8cdbd74a0ef3","range":0,"rating":1,"reply":"Hi Carol, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?\n","replyTime":"2022-07-09T14:08:00","review":"Rented space in January, they doubled the monthly fee within 4 months with no notice.","source":"Google","submissionTime":"2022-07-09T00:00:00","userName":"Carol C."},{"reviewId":"ed8dbf21-3a3e-4c70-9815-80460a6f4a32","range":0,"rating":5,"reply":"Hello, Weston. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-07-06T12:06:00","review":"Great to work with.  Timely responses, very friendly.","source":"Google","submissionTime":"2022-07-06T00:00:00","userName":"Weston H."},{"reviewId":"f28e2e81-9a49-4994-983a-1d3743f2e6e0","range":0,"rating":5,"reply":"Thank you for the kind words, Soraya. We're glad Luis was so helpful and kind! Our team is here to serve you, so give us a call at (859) 485-9030 if you need any future assistance.\n","replyTime":"2022-07-05T09:39:00","review":"Luis is so helpful and kind. Cheap rates &  storage was super clean","source":"Google","submissionTime":"2022-07-04T00:00:00","userName":"Soraya C."},{"reviewId":"8b053d76-6f6a-4048-acc9-70aea46cbdbb","range":0,"rating":5,"reply":"Thank you, Amanda, for the great rating! It's wonderful to hear you had a positive experience with us and that Luis went above and beyond to help! We want you to know that we are here to assist you with any further storage needs! Give us a call at (859) 485-9030 if anything comes up.","replyTime":"2022-07-02T13:53:00","review":"We had a great experience with extra space storage! Every part of the process was super easy, Luis was above and beyond helpful, we definitely recommend!","source":"Google","submissionTime":"2022-07-01T00:00:00","userName":"Amanda B."},{"reviewId":"e7663202-3527-4a12-bd41-ff4d6bc49d67","range":0,"rating":5,"reply":"Thanks for the awesome review, Robyn! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Feel free to reach out at any time at 888-storage.","replyTime":"2022-06-26T14:04:00","review":"Luis answered all my questions about when to vacate the smaller storage unit I’ve been renting. He also informed me about my larger storage unit. Very helpful, informative, and friendly. Great interaction with him!","source":"Google","submissionTime":"2022-06-26T00:00:00","userName":"Robyn C."},{"reviewId":"cc46c36b-f00f-4d75-972a-99e055c0be28","range":0,"rating":5,"reply":"Hi R, thank you for your review! We're so happy to hear that your experience with Heather and the cleanliness of the facility has been positive! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-04-30T19:15:00","review":"Heather was very nice and very helpful.  Helped me with all of the paperwork and information.  Facility is clean and easy accessible.  Have used this facility in the past and will continue to do so when I need some extra room.\n\nTalked to Steve today 09/21/21, he set us up quickly with a new storage unit.  This facility is our favorite place for storage.  We keep coming back when we need extra space.\n\nWe use Extra Space Storage for all of our storage needs.  It’s a great place.","source":"Google","submissionTime":"2022-06-24T00:00:00","userName":"R S."},{"reviewId":"bb2732f2-0b25-4abe-8e3d-c276cb21434c","range":0,"rating":5,"reply":"Hi Matt, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-06-21T11:34:00","review":"Easy access, very clean space.  The rental online was simple and ready for us to move in quickly.","source":"Google","submissionTime":"2022-06-20T00:00:00","userName":"Matt M."},{"reviewId":"c4c9ddb7-23b6-4346-99f7-c7d621bd3d6f","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jordell! We are so glad you found our team to be professional and our rental process quick and easy. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-05-31T21:54:00","review":"Quick and Easy. Very professional.","source":"Google","submissionTime":"2022-06-02T00:00:00","userName":"Jordell C."},{"reviewId":"5e605244-99d4-4165-aff0-725853271b4d","range":0,"rating":5,"reply":"Hi Kul, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ","replyTime":"2022-04-05T14:55:00","review":"great service with neat and clean space. easy communication.","source":"Google","submissionTime":"2022-05-26T00:00:00","userName":"Kul D."},{"reviewId":"5d9435b0-48b3-4507-869d-ac1d4bb75f99","range":0,"rating":1,"reply":"We're sorry to hear this, Geoff. Thank you for your feedback. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please call us at 888-storage if you'd like to discuss your experience in more detail.","replyTime":"2022-05-19T18:22:00","review":"There's plenty of profit in the storage industry without running a bait and switch scam on your customers! Doubled the rate in 4 months after just three payments!? Only notification snail mail, not email nor text?! God forbid I was elderly and had paid people to help me move in and needed to pay people to help move out. Shame !","source":"Google","submissionTime":"2022-05-19T00:00:00","userName":"Geoff O."},{"reviewId":"9fa4f710-2fe9-4fb5-8169-d96a1310d4c7","range":0,"rating":5,"reply":"Thanks for the awesome review, Derek! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (859) 485-9030 if you need anything.","replyTime":"2022-05-14T10:10:00","review":"Great and Safe location on a hill.","source":"Google","submissionTime":"2022-05-13T00:00:00","userName":"Derek K."},{"reviewId":"798c8124-a869-4f7a-829b-1f56b1f663b3","range":0,"rating":5,"reply":"Thank you for the kind words, B.randey! We're committed to providing excellent customer service. Don’t hesitate to reach out if you need anything at 888-STORAGE.  \n","replyTime":"2022-03-31T17:55:00","review":"Great customer service!!","source":"Google","submissionTime":"2022-05-10T00:00:00","userName":"B.Randey"},{"reviewId":"a65caab4-d1fc-4c71-b0e2-7607f87afdd8","range":0,"rating":5,"reply":"Hi Brixie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-03-30T13:04:00","review":"Clean place, quiet and workers are nice too","source":"Google","submissionTime":"2022-03-30T00:00:00","userName":"Brixie x."},{"reviewId":"ed2b3035-b70c-49b2-91b6-a9e71e9a2dca","range":0,"rating":5,"reply":"Hi, William ! Thanks for the positive review, it means a lot to our team. Please call (859) 485-9030 if you have any questions about your rental. ","replyTime":"2022-03-22T11:38:00","review":"Everyone I spoke with was great. They made the process quick and easy. Best of all they made sure I got the best deal around! Thank you","source":"Google","submissionTime":"2022-03-22T00:00:00","userName":"William C."},{"reviewId":"41ae3fb8-c592-4ed2-94b9-8a12ab838584","range":0,"rating":5,"reply":"Thanks for the awesome review, Lou! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please give us a call at 888-storage if you need further assistance with your storage needs.","replyTime":"2022-03-22T11:00:00","review":"They was wonderful I got the type of storage I needed right away, the office person was kind and helpful! I will rent here again & let all my friends and family know if they need to storage long term or short term this is the place!??","source":"Google","submissionTime":"2022-03-21T00:00:00","userName":"Lou L."},{"reviewId":"b9d18bec-f8a9-4ca7-8a60-b43106f4ed3e","range":0,"rating":5,"reply":"Thanks so much for your review, Teresa! We are thrilled to hear you are happy with the service you received from Luis! Your recommendation means a lot to us!","replyTime":"2020-01-18T11:01:00","review":"Amazing customer service! I definitely recommend! Luis was extremely helpful and has such a great personality! Thank you so much!","source":"Google","submissionTime":"2022-03-18T00:00:00","userName":"Teresa H."},{"reviewId":"4e83c23b-7314-46e2-8c94-817c46cd1998","range":0,"rating":5,"reply":"Thank you for the kind words, Sam. We're glad Lou was able to help! Our team is here to serve you, so give us a call at (859) 485-9030 if you need any future assistance.\n","replyTime":"2022-03-18T13:36:00","review":"I needed space for my son moving to Kauai and big Lou in the front helped find the perfect extra space.will be coming back for my parents estate hopefully later than sooner. 5 stars!","source":"Google","submissionTime":"2022-03-18T00:00:00","userName":"sam f."},{"reviewId":"40ab7fd4-4ff5-40b8-9a95-6d23fafa1487","range":0,"rating":5,"reply":"Thanks for the review, Hayden! We are so happy we could meet your storage needs at Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-02-18T13:05:00","review":"Wonderful staff and management","source":"Google","submissionTime":"2022-02-18T00:00:00","userName":"Hayden M."},{"reviewId":"2f959197-a323-4a7c-b27d-7226f7a8d784","range":0,"rating":5,"reply":"Hi Amanda, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-02-18T13:03:00","review":"Service was great and place was spotless!","source":"Google","submissionTime":"2022-02-18T00:00:00","userName":"Amanda M."},{"reviewId":"68374f27-7314-4628-807a-d0835685c8bc","range":0,"rating":5,"reply":"Hi, Chad ! Thanks for the positive review, it means a lot to our team. Please call (859) 485-9030 if you have any questions about your rental. ","replyTime":"2022-02-18T13:03:00","review":"Friendly and understandable staff","source":"Google","submissionTime":"2022-02-18T00:00:00","userName":"Chad M."},{"reviewId":"b61a53ee-695e-4af8-b599-ed19a3dd592b","range":0,"rating":5,"reply":"Thanks, Sarah, For such a generous rating! We strive to provide accommodating and professional staff so it's great your experience reflects that. We are here to help! Please give us a call at 888-storage if anything comes up!\n\n","replyTime":"2022-02-12T14:03:00","review":"Everything was so professional, and they were very accommodating to our needs! I highly recommend Extra Space on Richwood Road in Walton!","source":"Google","submissionTime":"2022-02-11T00:00:00","userName":"Sarah L."},{"reviewId":"85142e15-b526-4b83-97b5-20ac4a7a12c0","range":0,"rating":5,"reply":"Greg! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Please stop by the office if you need anything.","replyTime":"2022-02-07T16:13:00","review":"Great people very easy to communicate with, great facilities.","source":"Google","submissionTime":"2022-02-07T00:00:00","userName":"Greg S."},{"reviewId":"1eec34a5-c9a1-4564-af45-8e05d4fbad93","range":0,"rating":5,"reply":"Thanks for the positive review, Brittany! We are glad you had a great experience with Luis. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2022-01-22T08:47:00","review":"Always a pleasure with Luis!!! Excellent customer service!!!","source":"Google","submissionTime":"2022-01-22T00:00:00","userName":"Brittany S."},{"reviewId":"a0d1a369-05fe-4943-9d76-9bd6234c39e0","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Philip. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-01-20T15:19:00","review":"Great facility and the staff is top notch","source":"Google","submissionTime":"2022-01-20T00:00:00","userName":"Philip G."},{"reviewId":"a727e28d-fa3a-4f4f-b126-4caefe00e0fd","range":0,"rating":5,"reply":"Hi Brad, Thank you for leaving us such a generous rating. It's absolutely wonderful to hear our team was helpful and thorough with our rental agreement. We know how important keeping your belongings clean and safe is! We thank you for trusting us with your valued belongings! As always, give us a call at 888-storage if you need anything. ","replyTime":"2022-01-18T14:15:00","review":"Thhey we’re very helpful and explained options clearly.  The facility is vey nice and secure.","source":"Google","submissionTime":"2022-01-17T00:00:00","userName":"Brad P."},{"reviewId":"4c4832c4-c846-43d5-85fa-9995f32b8d30","range":0,"rating":5,"reply":"Thank you for the excellent rating, Rj! We're glad to hear you had a positive experience with Luis. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2019-08-22T07:39:00","review":"Luis is the man. Had a good personality an met my satisfaction level. Made me a very happy customer. Would give him 10Stars if I could","source":"Google","submissionTime":"2022-01-13T00:00:00","userName":"Rj L."},{"reviewId":"7e15d746-2191-457d-bcd2-fcdc8a37b2a0","range":0,"rating":5,"reply":"Hi Matt, Thanks so much for the awesome review! We love hearing your feedback and are thrilled to know you are enjoying your experience with Luis. Our team is here to help, as always, give us a call at 888-storage if anything comes up. ","replyTime":"2022-01-11T14:14:00","review":"Luis is what makes renting here worth it. Awesome customer service and a joy to talk to.","source":"Google","submissionTime":"2022-01-10T00:00:00","userName":"Matt S."},{"reviewId":"c86a60a4-c985-458c-aeda-d5adc528e2b5","range":0,"rating":5,"reply":"Thank you for the review, Daniel! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-01-07T10:30:00","review":"Tremendous customer service. Had an issue with my space and the team was quick to respond. Thanks again !!!","source":"Google","submissionTime":"2022-01-07T00:00:00","userName":"Daniel G."},{"reviewId":"0a89eb72-86ad-4eda-b133-5f0423006daf","range":0,"rating":5,"reply":"Thank you for the excellent rating, Veronica! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-12-21T10:25:00","review":"I got my storage unit all online and it was so simple and easy!!","source":"Google","submissionTime":"2021-12-21T00:00:00","userName":"Veronica B."},{"reviewId":"6f8b249f-c886-4826-9e04-cf11a7aa1c20","range":0,"rating":5,"reply":"Hi Nathan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Hannah! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-12-22T12:41:00","review":"Hannah was absolutely phenomenal to work with! She was extremely sharp, helpful, kind, and patient as I was worn down from the move. Her professional exuberance yet personable and down to earth demeanor embodies everything you could possibly desire from a person who is representing your business.","source":"Google","submissionTime":"2021-12-20T00:00:00","userName":"Nathan S."},{"reviewId":"5460240f-6352-47c3-925f-6be0304f8e1e","range":0,"rating":5,"reply":"Thank you for the kind words, George. We're glad Steve was able to help! Our team is here to serve you, so give us a call at (859) 485-9030 if you need any future assistance.\n","replyTime":"2021-12-08T14:17:00","review":"They are a great place. Steve was every helpful and courteous.","source":"Google","submissionTime":"2021-12-08T00:00:00","userName":"George L."},{"reviewId":"537d828f-0cb9-4135-bf05-a8275b7a7bb3","range":0,"rating":5,"reply":"Thank you for the kind words, Ben. We're glad Nate was able to help! Our team is here to serve you, so give us a call at (859) 485-9030 if you need any future assistance.\n","replyTime":"2021-10-27T09:29:00","review":"Nate over the phone was very helpful. Easy and painless experience during a very stressful time (moving)!","source":"Google","submissionTime":"2021-10-27T00:00:00","userName":"Ben"},{"reviewId":"0cfd25e2-b63b-4b42-b5f0-bd3512fa8094","range":0,"rating":5,"reply":"Hello, Amanda. Thank you for the 5-star review! We're so happy we could provide an easy rental experience! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-10-21T14:24:00","review":"Did everything over the phone with the manager and it was a quick easy process. First time I went was easy to put in access code and get in. Was easy to find my unit and very accessible.","source":"Google","submissionTime":"2021-10-20T00:00:00","userName":"Amanda K."},{"reviewId":"f6eab412-f8a4-4581-9565-d8bc990a9e61","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Joe. We're committed to being your go-to stop for all your local storage needs! We know that our customers value clean facilities and professional staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-09-28T17:08:00","review":"For all of your storage needs, use Extra Space Storage. Always very clean and professional.","source":"Google","submissionTime":"2021-09-28T00:00:00","userName":"Joe V."},{"reviewId":"e67e8c60-abbe-4a3a-aceb-c4ed168d1182","range":0,"rating":5,"reply":"Hi R, thank you for your review! We're so happy to hear that your experience with Heather and the cleanliness of the facility has been positive! Let us know if we can?do anything else to help at 888-storage.\n\n","replyTime":"2021-04-30T18:59:00","review":"Heather was very nice and very helpful.  Helped me with all of the paperwork and information.  Facility is clean and easy accessible.  Have used this facility in the past and will continue to do so when I need some extra room.\n\nTalked to Steve today 09/21/21, he set us up quickly with a new storage unit.  This facility is our favorite place for storage.  We keep coming back when we need extra space.","source":"Google","submissionTime":"2021-09-21T00:00:00","userName":"R S."},{"reviewId":"d5233c80-c5eb-4936-a349-807c6db99bb0","range":0,"rating":5,"reply":"Thank you for your feedback, Tommy! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-09-17T18:37:00","review":"Easy to rent a spot on their website, space was clean and has several security cameras","source":"Google","submissionTime":"2021-09-17T00:00:00","userName":"Tommy B."},{"reviewId":"857217d1-c540-4ef1-abbb-37d117007ffb","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Good experience management was really helpful! The units and the grounds were clean and easily navigated.","source":"Google","submissionTime":"2021-07-27T00:00:00","userName":"Oliver C."},{"reviewId":"cd497aec-8df9-4dd3-bcc9-76e025e4a728","range":0,"rating":5,"reply":null,"replyTime":null,"review":"New to all of this but steve the man I talked to over the phone was very kind and explain the whole process very well. The units are clean and a great size and the price is definitely fair for the room provided.","source":"Google","submissionTime":"2021-06-21T00:00:00","userName":"Brandi S."},{"reviewId":"98d6d6e2-ee62-42b4-b6af-744e108def5c","range":0,"rating":5,"reply":"Thank you for your feedback, Matthew! Providing renters with clean and secure facilities is our top priority. We're glad our team helped you rent your space over the phone. Stop by our office if you need assistance or have any questions. ","replyTime":"2021-06-05T13:33:00","review":"Clean, secure and friendly customer service. The office isn’t open but they helped me rent my space over the phone. It was easy and convenient.","source":"Google","submissionTime":"2021-05-31T00:00:00","userName":"Matthew M."},{"reviewId":"c11e16cc-b5f4-4e59-a1ce-fd996bd34640","range":0,"rating":5,"reply":"Hi Gail, thank you for your review. We're glad Hannah was very informative, pleasant to work with, and was also very helpful. Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-05-13T15:18:00","review":"Hannah was very informative and pleasant to work with. I had originally talked with Heather who was also very helpful. Thank you!!","source":"Google","submissionTime":"2021-05-11T00:00:00","userName":"Gail S."},{"reviewId":"fbdda9a1-4e9f-44d6-a7b2-d061a9b9bf73","range":0,"rating":4,"reply":"Wow, thanks for the great review Vince! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (859) 485-9030. ","replyTime":"2021-04-23T13:01:00","review":"Great service and value, would give a 5 star but not a fan of having to buy a different lock.  Most storage companies use primarily the same style lock, this was the cylinder lock needed.","source":"Google","submissionTime":"2021-04-19T00:00:00","userName":"Vince L."},{"reviewId":"04c52978-f2d0-4cbb-8352-04c576532af9","range":0,"rating":5,"reply":"Hi Bob, thank you for your review. We're glad Stephen was very efficient and helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-04-21T12:54:00","review":"Great response on a Saturday morning.  I viewed a space exactly what I needed and had it completed within an hour.  Stephen was very efficient and helpful.\nThank you","source":"Google","submissionTime":"2021-04-17T00:00:00","userName":"Bob B."},{"reviewId":"3652c721-3215-42e8-bcbb-268fa8cedc46","range":0,"rating":5,"reply":"Thank you for your feedback, John! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!","replyTime":"2021-04-11T12:06:00","review":"Clean,  secure, and a great place to store things!","source":"Google","submissionTime":"2021-04-05T00:00:00","userName":"John W."},{"reviewId":"99e69ade-f713-4db8-ae48-3396989d17d4","range":0,"rating":5,"reply":"Thank you so much for your recommendation, Vicki. We really appreciate you taking the time to share your experience with us. We're glad our team was courteous, competent, and made the rental of a storage unit stress-free. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2021-04-08T08:15:00","review":"My experience with Extra Space Storage was super! Their personnel was courteous and competent and made the rental of a storage unit stress-free. I highly recommend Extra Space Storage!","source":"Google","submissionTime":"2021-03-31T00:00:00","userName":"Vicki J."},{"reviewId":"97737b34-aa32-44ee-a40c-377ca81ca552","range":0,"rating":5,"reply":"Thank you for your feedback, Chelsea! Providing renters with clean and secure storage facilities is our top priority. We're glad we were able to meet your storage needs. Please let us know if you have any questions! ","replyTime":"2021-01-13T14:43:00","review":"Clean Units! Wonderful and friendly environment.","source":"Google","submissionTime":"2021-01-13T00:00:00","userName":"Chelsea L."},{"reviewId":"b607f8ff-d9ed-46c5-bbdb-619f2319c557","range":0,"rating":5,"reply":"Thanks, Alexis! We think our team is great too! Please stop by our office if you need anything with your storage unit!","replyTime":"2021-01-13T14:27:00","review":"Wonderful location! Great and helpful employees","source":"Google","submissionTime":"2021-01-13T00:00:00","userName":"Alexis P."},{"reviewId":"610d15af-f706-47a2-a8dd-931cce9176b5","range":0,"rating":5,"reply":"Hello Rick, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your self-storage needs. Please reach out to our office at (859) 485-9030 if you need anything.","replyTime":"2020-10-29T08:11:00","review":"Very friendly staff, rental process is simple and quick, the facilities are well maintained.","source":"Google","submissionTime":"2020-10-28T00:00:00","userName":"Rick G."},{"reviewId":"42ee3102-1a63-4acd-bab4-03d5c9847ecd","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high quality, yet affordable storage units for our customers and their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words Gilbert.","replyTime":"2020-10-19T11:40:00","review":"Team at this place top notch #1 in customer service gave me a great rental rate no hidden fees or balloon payment this should be everyone\"s rental place","source":"Google","submissionTime":"2020-10-19T00:00:00","userName":"Gilbert H."},{"reviewId":"54307c32-614b-45bb-9287-984893a5724e","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Zack! We're so happy to hear Stephen was able to make your storage unit rental process hassle free! Give us a call at (859) 485-9030 if you need any future assistance or additional self storage.","replyTime":"2020-09-08T14:35:00","review":"Stephen was extremely easy to work with and the process is seamless. I would highly recommend extra space!","source":"Google","submissionTime":"2020-09-09T00:00:00","userName":"Zack B."},{"reviewId":"31f07091-93b1-46d8-8fb4-ae13a9359240","range":0,"rating":5,"reply":"Thank you for the kind words, Janice. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (859) 485-9030 if you need any future assistance with your storage unit. \n","replyTime":"2020-08-10T13:13:00","review":"Steven was great with handling our setup and providing all the information that was needed.","source":"Google","submissionTime":"2020-08-10T00:00:00","userName":"Janice S."},{"reviewId":"bfb52c92-ad2a-4a9a-9f33-fe3e4cc75d5a","range":0,"rating":5,"reply":"Hello Kelly, we are happy to hear you are enjoying your storage unit with outdoor access! Thank you for the positive review and for choosing Extra Space Storage for your local self storage needs. Please reach out to our office at (859) 485-9030 if you need anything.","replyTime":"2020-08-11T08:47:00","review":"I was very impressed with the whole process as it was all online and the employee who helped me walked me through the whole process on the phone!  These are the best rates I found as well for a 10x10 storage unit with outside access.","source":"Google","submissionTime":"2020-08-10T00:00:00","userName":"Kelly K."},{"reviewId":"6878c868-b9fe-4399-b579-5319df25ab71","range":0,"rating":5,"reply":"Thank you for the excellent rating, Beverly. We are glad our manager was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if you have any questions about your storage unit. ","replyTime":"2020-08-10T08:48:00","review":"I needed a storage unit in a hurry.  I called Extra Space and ordered a unit.  The manager at the location called me within 5-10 minutes, explained all the details thoroughly and emailed the lease agreement.  Thank you for making the entire process so easy.","source":"Google","submissionTime":"2020-08-09T00:00:00","userName":"Beverly W."},{"reviewId":"1adf63d2-8b2b-4633-8651-b77e84aed0c1","range":0,"rating":5,"reply":"Hi Rebecca, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting a storage unit with us! Please let us know if you have any questions. \n","replyTime":"2020-08-10T11:36:00","review":"Steve was very helpful and nice.","source":"Google","submissionTime":"2020-08-08T00:00:00","userName":"Rebecca W."},{"reviewId":"dc5b01a6-871c-46bf-8c73-884cdb03b1ce","range":0,"rating":5,"reply":"Hello, Jema. Thank you for the 5-star review! We're so happy we could help you find a clean and secure storage unit. Please call (859) 485-9030 if you need anything!","replyTime":"2020-07-27T08:45:00","review":"Wonderful and friendly people to work with. Clean facilities. Easy access units.","source":"Google","submissionTime":"2020-07-26T00:00:00","userName":"Jema C."},{"reviewId":"c98a38a8-8447-42e1-9cd4-5da3cfaf0eed","range":0,"rating":5,"reply":"Hi R/c, Thank you for taking the time to leave your feedback! We pride ourselves on having a knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-07-27T13:11:00","review":"Communication was fantastic. Very Knowledgeable all throughout his facility. Very happy!","source":"Google","submissionTime":"2020-07-25T00:00:00","userName":"R/C B."},{"reviewId":"552735a5-89f3-4acb-a662-280eee2e3674","range":0,"rating":5,"reply":"Thank you for the review, Chrystal! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're proud to be your neighborhood self-storage solution.","replyTime":"2020-07-20T09:02:00","review":"Steve was very helpful with assisting us in picking out the right storage unit for our needs.. He took time to show us all of our options.","source":"Google","submissionTime":"2020-07-19T00:00:00","userName":"Chrystal S."},{"reviewId":"0707da68-8367-4efb-84a4-8a10afb78a50","range":0,"rating":5,"reply":"William! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (859) 485-9030.","replyTime":"2020-07-06T10:41:00","review":"Rented for two weeks while RVing out west.  Great price since first moth was free.  Everything went great with the rental.","source":"Google","submissionTime":"2020-07-04T00:00:00","userName":"William B."},{"reviewId":"f7b9d921-732e-424e-a953-01a6d2c2749b","range":0,"rating":5,"reply":"Hey Natts, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your self storage experience with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2020-06-24T14:40:00","review":"Wonderful experience, great staff, explained everything and made sure I was able to find my unit quickly.  Thank you!","source":"Google","submissionTime":"2020-06-24T00:00:00","userName":"natts121"},{"reviewId":"413a4241-310c-405b-9fcb-ec197e3ea764","range":0,"rating":5,"reply":"Thank you for the kind remarks, Ryan! We're so happy to hear we have your recommendation! Please let us know if you have any questions about your storage unit.","replyTime":"2020-06-22T09:19:00","review":"Great customer service and very well organized and professional. Highly recommended!","source":"Google","submissionTime":"2020-06-20T00:00:00","userName":"Ryan K."},{"reviewId":"1c280134-018f-4f80-98a2-ab888c3d1c21","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Zapper. We're committed to being your go-to stop for all your local storage needs! Please stop by or give us a call if we can help you with anything!","replyTime":"2020-06-02T11:46:00","review":"so easy to deal with, so easy to come and go, worked out very well for us!","source":"Google","submissionTime":"2020-06-02T00:00:00","userName":"Zapper"},{"reviewId":"08336830-8c1e-449d-b982-590f1d482221","range":0,"rating":5,"reply":"Thanks, Linda! We are grateful to have you as a customer and pleased to hear we could provide friendly staff! We’re glad you chose Extra Space! ","replyTime":"2020-05-14T12:17:00","review":"Great to work with. Friendly staff and so easy.","source":"Google","submissionTime":"2020-05-11T00:00:00","userName":"Linda E."},{"reviewId":"7b0ca07a-3ba6-4d38-8b3f-4fb779aa8cf5","range":0,"rating":5,"reply":"Elizabeth, we're committed to providing excellent service and we're glad our team was able to help with your storage needs! Call us at (859) 485-9030 with any questions.","replyTime":"2020-03-07T12:22:00","review":"Great service!! Very nice worker !!","source":"Google","submissionTime":"2020-03-07T00:00:00","userName":"Elizabeth L."},{"reviewId":"4f1d1002-eaf8-4d89-abfa-540d72076509","range":0,"rating":5,"reply":"Thank you for the kind words, Meghan. We're glad Steve was able to help! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!  \n","replyTime":"2019-12-26T07:56:00","review":"Steve was wonderful and was so kind and helpful.  Unit is clean and convenient! Thank you! I was impressed with the ability to rent and access on Christmas Eve! Merry Christmas and Happy De-Cluttering New Year!","source":"Google","submissionTime":"2019-12-24T00:00:00","userName":"Meghan C."},{"reviewId":"f4d93d8b-3fa5-4b96-85ba-286c383225e8","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Dustin! We're committed to being your go-to stop for all your local storage needs! Please stop by or give us a call if we can help you with anything in the future.","replyTime":"2019-12-02T13:33:00","review":"Great place","source":"Google","submissionTime":"2019-12-02T00:00:00","userName":"Dustin S."},{"reviewId":"449c1a5e-5a10-4b3b-8caa-da6d724fdf47","range":0,"rating":5,"reply":"Your recommendation means the world to us, Mandy! We are thrilled to hear your experience with our team was positive! We know that your items are important to you, so we make it a priority to provide a clean and secure self-storage facility. Let us know if we can do anything else to assist you!","replyTime":"2019-12-02T15:09:00","review":"I reserved the storage unit I needed.  Almost immediately I received a call to schedule a time to finalize the contract. Everything from there also went really smoothly. Professional and clean. I would recommend this storage unit to anyone looking.","source":"Google","submissionTime":"2019-12-02T00:00:00","userName":"Mandy W."},{"reviewId":"474ca835-901b-4b83-b6f5-1125cdfa02b8","range":0,"rating":5,"reply":"Thanks for the awesome review, Douglas! We work hard to meet the expectations of our customers, and we're happy to hear Stephen hit the mark for you! Don't hesitate to stop by the office if you need anything.","replyTime":"2019-11-26T08:25:00","review":"Stephen is a great manager that takes care of the facility and any issues","source":"Google","submissionTime":"2019-11-26T00:00:00","userName":"Douglas S."},{"reviewId":"3fba1e34-337d-4a52-89ba-15432c711f91","range":0,"rating":5,"reply":"Thanks for leaving us a review, Doug! We're pleased to hear you've had a positive experience with Steve throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2019-11-25T09:58:00","review":"Excellent check in experience. Steve was very informative and answered all my questions.","source":"Google","submissionTime":"2019-11-25T00:00:00","userName":"Doug H."},{"reviewId":"d2bed611-3c92-4559-b1a8-7263f5a4cf26","range":0,"rating":5,"reply":"Hi G, thanks for your recommendation! We're so glad to hear our team provided 5-star service! We make it a priority to provide clean facilities and are thrilled your experience reflects that. Stop by our office if you need anything! ","replyTime":"2019-11-08T14:57:00","review":"Friendly staff. Explained everything in detail. Clean facility. Would recommend to all. Stephen and Luis are top notch!","source":"Google","submissionTime":"2019-11-08T00:00:00","userName":"G P."},{"reviewId":"c2769997-373c-4ff6-a36f-9d7c58a1b641","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Gary! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Don't hesitate to reach out if you need anything! ","replyTime":"2019-11-03T14:24:00","review":"Excellent experience, very accommodating and professional.","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Gary K."},{"reviewId":"292d70c3-0f9e-47dd-b280-1a9bcfe29d2a","range":0,"rating":5,"reply":"Brian, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything. We look forward to serving you again in the future!","replyTime":"2019-10-29T07:55:00","review":"Great service!","source":"Google","submissionTime":"2019-10-28T00:00:00","userName":"Brian R."},{"reviewId":"764c1562-7fcb-493a-9b79-5af6b35bb828","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, William. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything!","replyTime":"2019-10-23T09:03:00","review":"excellent service and very efficient","source":"Google","submissionTime":"2019-10-23T00:00:00","userName":"William R."},{"reviewId":"e96069a6-f0a7-4b10-b825-4215c3d8d298","range":0,"rating":5,"reply":"Todd, we love hearing your feedback and are thrilled to know you are enjoying your experience with us! Give us a call at (859) 485-9030 if you need any future assistance.","replyTime":"2019-10-23T11:45:00","review":"Great experience. Customer service was great","source":"Google","submissionTime":"2019-10-23T00:00:00","userName":"Todd H."},{"reviewId":"cb354d5d-b7a9-4a49-855c-e0d7b0eff1ae","range":0,"rating":5,"reply":"Thank you for trusting us with your belongings, Leslie. We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! We?re glad you chose Extra Space!","replyTime":"2019-10-17T13:56:00","review":"Staff was very helpful and courteous.  Rental process was a breeze.  Facilities are clean, well lighted and safe.  I highly recommend.","source":"Google","submissionTime":"2019-10-17T00:00:00","userName":"Leslie R."},{"reviewId":"70b61754-caf6-45e5-86df-1138a91e2c26","range":0,"rating":5,"reply":"Thank you for your kind words and recommendation, Marina! We work hard to meet the expectations of our customers, and we're happy to hear our manager hit the mark for you! Don't hesitate to stop by the office or contact us at (859) 485-9030 if you need anything in the future.","replyTime":"2019-10-12T12:23:00","review":"Very friendly staff! Manager was amazing and I'd recommend to anyone needing storage. I'm bad with names but he is the manager and he was very understanding and friendly.","source":"Google","submissionTime":"2019-10-12T00:00:00","userName":"Marina B."},{"reviewId":"74a45895-01e8-4f04-8cfc-260b44c2e4c3","range":0,"rating":5,"reply":"Timothy, we pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Stephen! Let us know if we can do anything else to assist you.","replyTime":"2019-10-13T06:57:00","review":"Stephen was very professional.","source":"Google","submissionTime":"2019-10-12T00:00:00","userName":"Timothy C."},{"reviewId":"a51c9de1-bfb1-4948-a504-79c6988a4be9","range":0,"rating":5,"reply":"Hi Ashley, thank your for your review. We're glad Steven was able to help! Thanks for recommending Extra Space Storage!\n","replyTime":"2019-10-05T12:00:00","review":"First time storage unit renter. We needed some advice on size, etc. Steven at Extra Space in Richwood was very helpful and easy to work with. Recommend him and this location to anyone looking for extra storage space.","source":"Google","submissionTime":"2019-10-04T00:00:00","userName":"Ashley L."},{"reviewId":"3130d459-8a22-416c-9bef-a1b8f0b465ae","range":0,"rating":5,"reply":"Amy, your recommendation means the world to us! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Let us know if we can do anything else to assist you! ","replyTime":"2019-09-19T07:42:00","review":"Would definitely recommend.  All employees were professional to deal with, facilities felt safe and very clean.","source":"Google","submissionTime":"2019-09-18T00:00:00","userName":"Amy C."},{"reviewId":"ed71c86f-ba73-4f63-9818-d46a428505b7","range":0,"rating":5,"reply":"Thank you, Irene, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-09-10T11:30:00","review":"Good place to store belongings","source":"Google","submissionTime":"2019-09-09T00:00:00","userName":"Irene O."},{"reviewId":"5ada4d86-d26e-4eef-baf0-33ea184e8e24","range":0,"rating":5,"reply":"Autumn, we pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need anything. Steven and the rest of our team are happy to help with your storage needs!","replyTime":"2019-09-03T11:58:00","review":"Very clean very helpful. Thank you Steven ??","source":"Google","submissionTime":"2019-09-03T00:00:00","userName":"Autumn H."},{"reviewId":"040e8680-7961-45be-8bfd-6fe0abf413f7","range":0,"rating":5,"reply":"Thanks for choosing Extra Space, Johnny! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (859) 485-9030 if you need anything. Our team is happy to help with any of your storage needs!","replyTime":"2019-07-29T10:36:00","review":"Employers are very polite and respectful. Will recommend to anyone.","source":"Google","submissionTime":"2019-07-27T00:00:00","userName":"Johnny M."},{"reviewId":"d5763d25-22a4-430e-b74b-3a136fac1e5a","range":0,"rating":5,"reply":"Thank you, Clark, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Our team is here to help with any of your storage needs!","replyTime":"2019-07-29T15:02:00","review":"Was helping nephew put things in storage..seemed nice enough","source":"Google","submissionTime":"2019-07-27T00:00:00","userName":"Clark W."},{"reviewId":"d12a6ef1-8d6d-4a61-abdc-22e0597b5820","range":0,"rating":5,"reply":"Stacy, thanks so much for your review. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 485-9030 or stop by the office if you need anything. Thanks for choosing Extra Space!","replyTime":"2019-06-20T14:40:00","review":"Very clean facility.  Staff provides great customer service.  Louis was very courteous and friendly.","source":"Google","submissionTime":"2019-06-19T00:00:00","userName":"Stacy L."},{"reviewId":"7b2807f5-9c2d-45e7-92c2-442b1685d829","range":0,"rating":5,"reply":"Melissa, your recommendation means the world to us! We're committed to providing excellent service and we're glad you had a positive experience renting with Luis! Thank you for choosing Extra Space Storage for your storage needs.","replyTime":"2019-06-20T15:19:00","review":"I had a great customer service experience with Luis today. He had the perfect attention to detail when guiding through my options, helping me to find the exact unit size I needed while providing honest and open information about pricing. I didn?t feel like he was trying to ?sell? me but instead helping me make an informed decision. It was nice working with genuinely nice person who takes pride in his profession. The facility was super clean and I?d recommend it and working with Luis to anyone!","source":"Google","submissionTime":"2019-06-19T00:00:00","userName":"Melissa B."},{"reviewId":"7c641cda-71ca-4fc9-934d-5ede0e1bbced","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Fred. We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Thank you for being a loyal customer! \n","replyTime":"2019-06-15T13:07:00","review":"Coming back to Extra Space Storage again for my storage needs.  Very efficient and professional set up to meet my needs.  Clean, Easy secure access","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"Fred L."},{"reviewId":"026c57ee-a98b-4609-9867-b4a782cf1545","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Amy. We are thrilled Steve was able to provide an exceptional customer service experience! Please stop by the office or give us a call if there is anything else we can do for you. We look forward to serving you again in the future!","replyTime":"2019-06-11T15:09:00","review":"Steve is awesome. Will diff return to this location if I need to.","source":"Google","submissionTime":"2019-06-07T00:00:00","userName":"Amy e."},{"reviewId":"fe3a35b2-1f30-4ad9-b97d-990672d446ed","range":0,"rating":5,"reply":"Thank you for the review, Tiffany! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Security is our top priority and we appreciate that you've trusted us with your belongings. Don't hesitate to reach out if you need anything from us in the future! ","replyTime":"2019-06-08T12:47:00","review":"Easy, friendly, and secure!","source":"Google","submissionTime":"2019-06-05T00:00:00","userName":"Tiffany H."},{"reviewId":"3113d927-2264-469e-bc8f-b35941ed1d9a","range":0,"rating":5,"reply":"Hi Gene, thank you for your review. We're glad Stephen was able to help! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-06-05T16:18:00","review":"Stephen was quick, efficient and friendly again.","source":"Google","submissionTime":"2019-06-01T00:00:00","userName":"Gene I."},{"reviewId":"10ff77dd-7d80-4c43-8dcf-0ce8169a3fd8","range":0,"rating":5,"reply":"Hi Jeana, we're glad Stephen was able to help! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Hi Jeana, we're glad Stephen was able to help! \n\n","replyTime":"2019-06-05T16:30:00","review":"Loved working with Stephen. Place is clean and organized.","source":"Google","submissionTime":"2019-06-01T00:00:00","userName":"Jeana I."},{"reviewId":"d03cff85-ba06-4550-afa7-d65fabd9cdc1","range":0,"rating":5,"reply":"Karl, we are so happy to hear that Steve could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Give us a call at (859) 485-9030 or stop by the office if you need anything!","replyTime":"2019-05-14T14:58:00","review":"I?ve had a lot of issues with customer service lately but not at the Richwood Extra Space storage. Steve is always kind, helpful, and accommodating.","source":"Google","submissionTime":"2019-05-14T00:00:00","userName":"Wildkat K."},{"reviewId":"ded1fcc4-6477-45f6-83d0-3ab02cbc8adc","range":0,"rating":5,"reply":"Hi Rick, we're glad Stephen made sure you understood every detail of the rental agreement. We pride ourselves on having a helpful and friendly staff. We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Don't hesitate to reach out if you need anything!","replyTime":"2019-04-20T17:00:00","review":"Stephen was very friendly. He made sure that I understood every detail of the rental agreement. Facilities were clean and well kept.","source":"Google","submissionTime":"2019-04-19T00:00:00","userName":"Rick M."},{"reviewId":"e4bfc897-ed91-4557-9fd3-b43a40e586a1","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Sherri!","replyTime":"2019-04-09T17:00:00","review":"Great","source":"Google","submissionTime":"2019-04-06T00:00:00","userName":"Sherri E."},{"reviewId":"24eee343-88a7-4d09-bfc3-c7a0421297c0","range":0,"rating":5,"reply":"Thank you for your kind words, Denise! We appreciate you taking the time to provide your feedback. Thanks for letting us help with your storage needs.","replyTime":"2019-04-02T17:00:00","review":"As a previous manager of a storage facility, I just wanted to say. \"Well done!\"","source":"Google","submissionTime":"2019-03-30T00:00:00","userName":"Denise A."},{"reviewId":"88c7ff28-58f8-4835-9ba9-f0fe9863d64f","range":0,"rating":5,"reply":"Hi Andrew, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff. Your recommendation to friends and family is the best compliment that we can receive! Let us know if we can do anything to assist you!","replyTime":"2019-04-02T17:00:00","review":"Great price. Very friendly staff, would highly recommend to friends and family!","source":"Google","submissionTime":"2019-03-30T00:00:00","userName":"Andrew S."},{"reviewId":"26be3ea4-dac5-406b-aac8-79e6c5f6ac6e","range":0,"rating":5,"reply":"Hi Chris, we're glad our team was able to help! 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