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Please call (859) 331-9030 so we can review your account and address your concerns.","replyTime":"2026-11-03T09:39:00","review":"They change the rate without  sending a. Email or anything in the mail  I been with them for adleast 2 years  communicating is need more and the rates are to expensive","source":"Google","submissionTime":"2026-11-03T00:00:00","userName":"K B."},{"reviewId":"adfce5df-abe7-4bbd-877d-b05bd75dd476","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage, Berthena. We're glad to hear that you found the units clean and that our pest control service gave you peace of mind. We will be sure to share your kind words with Brandy and the team!","replyTime":"2026-10-15T10:40:00","review":"Brandy is excellent to work with. She will help out to the best of her ability, and then escalate as needed. Units are nice and clean. I like the fact they use a pest control service, gives peace of mind. Would recommend. Will use again if needed. Ask for Brandy and she'll help you.","source":"Google","submissionTime":"2026-10-15T00:00:00","userName":"Berthena V."},{"reviewId":"e019ac36-f535-4f93-b535-447eb5c424a7","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Lilly! We're glad to hear that your 5x10 unit is meeting your needs and that the online rental process and mobile app made getting started quick and easy. We appreciate your feedback!","replyTime":"2026-09-30T15:52:00","review":"Love my little storage space! I got a 5X10 for seasonal decor and for other items. Perfect for what I needed. The sign up process was quick and easy and all online. The app is also very user friendly!","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Lilly D."},{"reviewId":"bd3a6fbb-0e20-44c5-9441-b7d69b8ce390","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Vee! We're so happy to hear Devon was able to make your rental process quick and h! Give us a call at (859) 331-9030 if you need any future assistance.","replyTime":"2023-12-21T09:00:00","review":"I absolutely have to give Brandy the recognition she deserves! Her customer service is truly above and beyond — 1,000%!\n\nEvery time I have spoken with Brandy, she has been incredibly personable, understanding, patient, and genuinely willing to help. She doesn't just tell you what needs to be done and leave it at that — she actually takes the time to look for solutions and figure out what she can do to help you.\n\nToday was a perfect example. She helped me work through a payment situation and suggested an option that I honestly would have never thought of myself. Her goal wasn't simply to collect a payment; she was trying to help me avoid additional fees and keep my account in good standing. That meant a lot to me.\n\nI've dealt with several people over time, and while I've had others who were helpful, Brandy truly stands out. She makes you feel like you're talking to an actual person who understands that sometimes life and finances don't line up perfectly. She is warm, professional, knowledgeable, and always makes me feel like she is genuinely trying to help me as much as she possibly can.\n\nBrandy is an absolute asset to this company, and I hope management knows what they have in her. This is what exceptional customer service looks like.\n\nThank you, Brandy, for always going above and beyond. You are appreciated more than you know! ?????????????","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"vee T."},{"reviewId":"885e44c8-639d-407e-953d-45b0743c8a63","range":0,"rating":5,"reply":"We are happy to hear storage helped clear your clutter and create more room to work with, Jacob!","replyTime":"2026-07-18T15:06:00","review":"Need storage? Why not stop on in and look for yourself.  Helped with all the clutter, I had. Now extra room to breath and work with.","source":"Google","submissionTime":"2026-07-18T00:00:00","userName":"Jacob B."},{"reviewId":"9e60d557-93c7-4aaf-afcb-cd3091618c28","range":0,"rating":5,"reply":"Gebreamlak, we are overjoyed to hear Brandy was very helpful. We'll make sure she knows her efforts are appreciated!","replyTime":"2026-07-08T09:34:00","review":"Brandy was very helpful","source":"Google","submissionTime":"2026-07-08T00:00:00","userName":"Gebreamlak K."},{"reviewId":"d2295769-7e72-427b-b075-3332f31934c6","range":0,"rating":5,"reply":"We are honored to hear the internet process was clear and easy, and that the storage quality and pricing met your expectations, Andre!","replyTime":"2026-07-06T18:36:00","review":"Process done via internet very clear and easy to be done. The storage is also good and the price is reasonable.","source":"Google","submissionTime":"2026-07-06T00:00:00","userName":"Andre G."},{"reviewId":"e02e0dec-7f2b-4f51-8134-d72f0fdbf65b","range":0,"rating":5,"reply":"Michelle, thanks for highlighting Brandy's excellent customer service! We're thrilled she provided great energy and thoroughly explained your payment and insurance options.","replyTime":"2026-06-06T07:06:00","review":"Brandy has great customer service. She greeted us and answered all questions and concerns we had. She delineated all of our payment options properly as well as insurance coverage. She has great energy considering it was early morning service. We appreciate her and her services.","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"Michelle L."},{"reviewId":"400fae75-766e-450f-aebb-8d16be7d9cf1","range":0,"rating":5,"reply":"We greatly appreciate your recommendation Jaxen! Thanks for choosing Extra Space Storage and sharing your positive experience.","replyTime":"2026-06-05T12:14:00","review":"Great place amazing ppl. Recommend fully","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"Jaxen D."},{"reviewId":"54282bc0-a645-4280-987b-09c68fb72fc6","range":0,"rating":5,"reply":"We are elated to hear Brandy goes above and beyond! Thank you for recognizing her excellent service, Kenzies.","replyTime":"2026-06-03T16:27:00","review":"Brandy goes above and beyond. 10/10!!!","source":"Google","submissionTime":"2026-06-03T00:00:00","userName":"Kenzies R."},{"reviewId":"52ad5239-c906-4488-9b5c-63a528ce99ff","range":0,"rating":5,"reply":"Amanda, we are delighted to hear about your excellent experience! Thrilled Brandy made your storage process easy and smooth.","replyTime":"2026-06-02T11:35:00","review":"Excellent service. Brandy made it very easy","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Amanda O."},{"reviewId":"da3c0e62-ed40-409b-ae83-d5d73d446107","range":0,"rating":5,"reply":"Thank you for your wonderful feedback Walter! We're thrilled Brandy could quickly find the perfect unit for you.","replyTime":"2026-06-01T09:31:00","review":"Brandy was very helpful and found a unit for us right away.","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"Walter M."},{"reviewId":"cdfa79c9-c2a0-4e4e-90be-30be4d2b12f5","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us Ashley! We greatly appreciate your feedback.","replyTime":"2026-05-26T16:18:00","review":"Absolutely amazing place to store your belongings and brandy that works there is very helpful and knows what she is doing!","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"Ashley M."},{"reviewId":"b4e29703-e4f9-4fc1-a8d1-cc41e05ad4b2","range":0,"rating":5,"reply":"Randy, thank you immensely for recognizing Brandy's exceptional service! We're thrilled she exceeded your storage expectations and appreciate your kind words.","replyTime":"2026-05-19T14:23:00","review":"Brandy went above and beyond helping with my storage needs !! She is most definitely an asset to Extra Space Storage !!!","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Randy A."},{"reviewId":"0429fbec-0b7d-4ee8-beb5-5b6ff3cad468","range":0,"rating":5,"reply":"We are excited to hear about your good experience! Thank you for choosing Extra Space Storage, Aadil!","replyTime":"2026-05-05T08:23:00","review":"Good experience overall.\nThank you!!","source":"Google","submissionTime":"2026-05-05T00:00:00","userName":"Aadil T."},{"reviewId":"371ee734-cf54-4786-8a19-7814dc612c20","range":0,"rating":5,"reply":"We deeply cherish your feedback Andrea! Your perfect rating means everything to our Extra Space Storage team.","replyTime":"2026-04-21T15:05:00","review":"Perfect","source":"Google","submissionTime":"2026-04-21T00:00:00","userName":"Andrea S."},{"reviewId":"dc840328-e60a-4acf-b90e-e6a898c73ec9","range":0,"rating":5,"reply":"Please feel free to reach out to us at (859) 331-9030 to discuss this further.","replyTime":"2025-11-30T10:47:00","review":"Everything was great I will be doing more business with them in the future.","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Tim H."},{"reviewId":"0f64a577-6e44-497a-af70-3db2b4f552e6","range":0,"rating":5,"reply":" Mike, we are glad to hear our online process was quick and you found great value and service.","replyTime":"2026-04-06T12:54:00","review":"Went on line the whole process took less than 20 minutes everyone I talked to was great and the price is fantastic","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Mike H."},{"reviewId":"e7dbead0-9a3b-42a1-a771-f556bae9a247","range":0,"rating":2,"reply":"Bob, sorry for any inconvenience caused by the surprise price increase. We value your feedback and encourage contacting us at (859) 331-9030.","replyTime":"2026-04-15T12:08:00","review":"I was not satisfied with the surprise $75 price increase this past  February 2026.  So I left the space and found a bigger space for less money.  I’d only rented this space last fall.","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Bob G."},{"reviewId":"8ebc8e03-d578-4bec-9332-778e714971e9","range":0,"rating":5,"reply":"Your review is appreciated Alex! Thanks for highlighting the app and easy setup. Great to have loyal customers like you!","replyTime":"2026-04-15T12:24:00","review":"Have used their services a few times over the years. And now they have an app that helps open the gate so I’m not leaning out the window to type the code in to enter OR leave. Some great things.\n\nEase of setup and “close” if you need to end use, is just a click away!!\n\nIf you’re a “I don’t want to deal with people to get setup” this is your space!","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Alex G."},{"reviewId":"7eab613b-e423-4824-bad4-4185011f37fc","range":0,"rating":5,"reply":"We are delighted to hear Ruthie provided extremely helpful service. We appreciate your feedback Jill!","replyTime":"2026-04-15T15:19:00","review":"Ruthie was extremely helpful.","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Jill B."},{"reviewId":"415840ab-fa4d-44ce-b9ff-e170eeb712c0","range":0,"rating":5,"reply":"Thank you, Roxanna, for your wonderful feedback! We're glad we made your storage experience easy and seamless.","replyTime":"2026-04-15T18:06:00","review":"They made the experience so easy","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Roxanna B."},{"reviewId":"ded44145-ff02-4677-802b-8e6fdc10f8ab","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Luis! Thank you for choosing Extra Space Storage for both units.","replyTime":"2025-07-16T08:06:00","review":"Luis is a great guy!! Very helpful. He took the time to show us different options for our needs. Reasonable prices. Thank you ?? We rented 2 units on same day!!","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Lavinda H."},{"reviewId":"c3e90db2-7d06-4864-b2c8-3e6ee8c14f88","range":0,"rating":1,"reply":"We apologize for the door issue and autopay problems. We appreciate your feedback about our team being friendly and helpful. Please contact us at (859) 331-9030.","replyTime":"2026-03-23T13:33:00","review":"Place sucks, door on our unit was messed up the entire time we rented a unit, their autopay system is clunky and if you don't catch it and get it paid on time they tack on a ridiculous amount of fees, there is plenty of privately owned storage units in the area that would be a much better choice than greedy corporate Extra Space Storage. The only thing good i have to say about them is that the people at this location were friendly and helpful.","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Dalton F."},{"reviewId":"cef21ca3-cc01-44cc-8a23-b0062fa0f0f6","range":0,"rating":5,"reply":"We are excited to hear about your positive experience! Thanks for choosing us and appreciating our team's flexibility.","replyTime":"2026-03-23T13:49:00","review":"I thought I was getting a good deal at my previous storage place then extra space offered me a spot for less than half the price. When I couldn't get there before they closed they offered special concessions so I could stay there. Good place run by good people","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Joe F."},{"reviewId":"bf614d07-6ca2-444c-aa27-ee977786f563","range":0,"rating":5,"reply":"We are happy to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback with us.","replyTime":"2026-02-18T14:23:00","review":"Sign up was easy, the guys working in the office were friendly and professional. Facility itself is clean and maintained, my unit was clean when I got it and I have no complaints.","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Ryan W."},{"reviewId":"065b85a3-bf73-44d4-aa45-5ccca181cbd8","range":0,"rating":5,"reply":"We are happy to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback with us.","replyTime":"2026-02-18T14:23:00","review":"Sign up was easy, the guys working in the office were friendly and professional. Facility itself is clean and maintained, my unit was clean when I got it and I have no complaints.","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Ryan W."},{"reviewId":"f643bd1f-613e-4f42-b32b-2f42710e69ce","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our quick and helpful customer service. Thank you for sharing your experience!","replyTime":"2026-02-15T10:46:00","review":"I was able to get a storage unit within 30 minutes of calling the toll free number. The CSR was great!","source":"Google","submissionTime":"2026-02-15T00:00:00","userName":"Angela F."},{"reviewId":"2d412b44-f533-4f47-b8a7-140b03814e32","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our quick and helpful customer service. Thank you for sharing your experience!","replyTime":"2026-02-15T10:46:00","review":"I was able to get a storage unit within 30 minutes of calling the toll free number. The CSR was great!","source":"Google","submissionTime":"2026-02-15T00:00:00","userName":"Angela F."},{"reviewId":"62c49c7a-ac5d-4952-8ee8-ae1cccfe04e2","range":0,"rating":5,"reply":"Your review is appreciated. We deeply cherish your kind words about Devon's exceptional service. Thank you for choosing Extra Space Storage.","replyTime":"2026-01-23T08:19:00","review":"I have been renting at Extra Space for a few years and absolutely love it. Devon, the manger, has always been super sweet, kind, and very helpful. He’s always willing to go beyond to see what he can do to help his customers and I greatly appreciate it. I fully intend to stay here for quite a while.","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Sarah K."},{"reviewId":"58aa27d9-9eed-42a7-8a62-45b04e7206c7","range":0,"rating":5,"reply":"Your review is appreciated. We deeply cherish your kind words about Devon's exceptional service. Thank you for choosing Extra Space Storage.","replyTime":"2026-01-23T08:19:00","review":"I have been renting at Extra Space for a few years and absolutely love it. Devon, the manger, has always been super sweet, kind, and very helpful. He’s always willing to go beyond to see what he can do to help his customers and I greatly appreciate it. I fully intend to stay here for quite a while.","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Sarah K."},{"reviewId":"02c79e52-28ed-4222-8785-bf93605b4881","range":0,"rating":5,"reply":"Hello, Marni. Thank you for the review. We're so glad Devon could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-09-13T19:01:00","review":"Devon was super friendly and helpful!","source":"Google","submissionTime":"2025-12-18T00:00:00","userName":"Marni B."},{"reviewId":"4baee420-78a1-4a49-b7e9-70cc6a2b84a9","range":0,"rating":5,"reply":"Your positive feedback means everything! We're thrilled our team provided friendly, professional service at Extra Space Storage.","replyTime":"2025-12-17T11:24:00","review":"Very friendly and professional","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Lord T."},{"reviewId":"25c7705e-e456-44c4-b090-05ef79a7c3e8","range":0,"rating":5,"reply":"We are thrilled to hear our climate control unit and secure access worked perfectly for your needs, bryant smith!","replyTime":"2025-12-16T12:29:00","review":"Needed a climate control storage unit to store some stuff til my new apartment opened up and I found extra space. It’s perfect for what I needed. All the communication was great, the codes were all easy to put in for the gate and all my stuff feels secure. If you’re looking for storage this place is great to consider.","source":"Google","submissionTime":"2025-12-16T00:00:00","userName":"bryant s."},{"reviewId":"aa2c1318-da22-4c03-b229-47e3bca578e3","range":0,"rating":5,"reply":"We are thrilled to hear about your amazing initial experience! Glad the online process and easy entry worked perfectly for you.","replyTime":"2025-12-16T13:50:00","review":"I did everything online without a problem, I had easy entry when I arrived, also my lock and keys were inside my unit waiting for me as promised. I have not moved anything yet will be working on that soon. But my initial experience has been amazing. I will follow up","source":"Google","submissionTime":"2025-12-16T00:00:00","userName":"Mark C."},{"reviewId":"7c9dcc09-ba63-4fd3-b977-f95e93345574","range":0,"rating":4,"reply":"We are pleased to hear you appreciated our climate-controlled units, convenient app access, and reasonable rates. Thank you for choosing us!","replyTime":"2025-12-14T10:13:00","review":"Very large storage facility with many many units.  The units are inside and climate controlled.  One used an app or code to get through the entry doors.  Key provided for the lock on the storage unit door.  Large elevators of not on the first floor.  Cats available for moving items, which is useful.  The facility looks newish and is clean.  Rental rates are very reasonable.","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"david o."},{"reviewId":"9c77316e-dc68-4386-b7d0-052169b83a7f","range":0,"rating":1,"reply":"Please feel free to reach out to us at (859) 331-9030 to discuss this further.","replyTime":"2025-11-30T10:47:00","review":"When you sign up for a $40 storage,  when you get there it will be 80 to 90 dollars","source":"Google","submissionTime":"2025-11-29T00:00:00","userName":"Tim H."},{"reviewId":"c79b3eb1-76c1-4c5d-b0d0-389b68c1898f","range":0,"rating":5,"reply":"Thank you immensely for sharing your experience with us, Danielle. We're thrilled to hear that Katie provided you with professional and welcoming service.","replyTime":"2025-11-30T08:18:00","review":"I visited the store to price check rentals for my upcoming move. Katie was extremely professional and welcoming, answering all of my questions and concerns. Thanks for a great experience! I will be recommending others to the store.","source":"Google","submissionTime":"2025-11-29T00:00:00","userName":"Danielle S."},{"reviewId":"a070ccc9-1d51-4aca-b8fa-123bcd11f4c5","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Extra Space Storage!","replyTime":"2025-11-30T08:12:00","review":"Recommended storage!","source":"Google","submissionTime":"2025-11-29T00:00:00","userName":"zionic j."},{"reviewId":"b97a190d-b325-49d1-b354-6911b664b07f","range":0,"rating":5,"reply":"Your positive feedback is appreciated! We are overjoyed to hear that the staff is helpful and the property is clean. Thank you for sharing your experience with us.","replyTime":"2025-11-30T08:12:00","review":"The staff is very helpful and the property is very clean!","source":"Google","submissionTime":"2025-11-29T00:00:00","userName":"Kathleen R."},{"reviewId":"48350269-3917-4c4b-82a0-12c6f587da57","range":0,"rating":5,"reply":"We're elated to hear about your positive experience at Extra Space Storage. Thank you for your kind words!","replyTime":"2025-11-30T08:11:00","review":"Top notch organization and staff. Clean well maintained property","source":"Google","submissionTime":"2025-11-29T00:00:00","userName":"Paul S."},{"reviewId":"340e7f39-2acb-4543-9641-d41462a5280b","range":0,"rating":5,"reply":"Thanks for highlighting our clean units! We appreciate your positive feedback about our facility.","replyTime":"2025-10-15T11:47:00","review":"Clean units","source":"Google","submissionTime":"2025-10-15T00:00:00","userName":"js .."},{"reviewId":"f2ae4102-1afe-414c-96a8-6dd51c428f65","range":0,"rating":5,"reply":"Your positive feedback about our friendly staff means so much to us. We're glad you had a great experience!","replyTime":"2025-10-15T11:47:00","review":"Friendly staff","source":"Google","submissionTime":"2025-10-15T00:00:00","userName":"jill v."},{"reviewId":"210b2049-684e-46ec-9f52-5fc334387ab9","range":0,"rating":5,"reply":"Your review is appreciated! We're glad you found our storage prices great and competitive.","replyTime":"2025-10-15T11:47:00","review":"Great prices","source":"Google","submissionTime":"2025-10-15T00:00:00","userName":"Jay M."},{"reviewId":"9ba3abc5-f2a8-41b9-a1af-47e53ed8bf95","range":0,"rating":5,"reply":"Thank you for the kind words! So glad Devon made your experience great with us.","replyTime":"2025-09-16T16:30:00","review":"I was very pleased. Devon the manager was nice and very helpful.","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"Bob T."},{"reviewId":"bb350aa2-4539-4075-b9b2-b934cd8b8b05","range":0,"rating":5,"reply":"We greatly appreciate your feedback! So glad our online rental process worked perfectly for you and you found the right size unit.","replyTime":"2025-07-28T09:46:00","review":"Did my shopping around online for storage units and I have to say, extra space was the best one to go with! Needed a storage unit and found the right size for me and didn’t even need to go to the office to find or rent one, can do it all online and once you confirmed your rental unit, they provide access right away!","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"Eric"},{"reviewId":"4b1c92c3-0fe9-40af-a2a9-9e1206f8078a","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Luis! Thank you for choosing Extra Space Storage for both units.","replyTime":"2025-07-16T08:06:00","review":"Luis is a great guy!! Very helpful. He took the time to show us different options for our needs. Reasonable prices. Thank you ?? We rented 2 units on same day!!","source":"Google","submissionTime":"2025-07-15T00:00:00","userName":"Lavinda H."},{"reviewId":"afa95213-1be0-486a-8432-ac0984937d6e","range":0,"rating":5,"reply":"We are delighted to hear about your outstanding experience with Luis! His genuine care and professionalism truly make a difference.","replyTime":"2025-07-07T11:50:00","review":"I had an outstanding experience with Luis at Extra Space Storage. From the moment I walked in, he greeted me with a warm smile and made me feel completely at ease. Moving and finding storage can be stressful, but Luis made the entire process simple, quick, and hassle-free.\n\nHe was incredibly knowledgeable and took the time to listen to my needs before recommending the best storage option for me. He explained everything clearly, from pricing to security features, and even gave me a quick tour of the facility so I could see firsthand how clean and well-kept it is.\n\nWhat really stood out was Luis’s genuine care and professionalism. He treats every customer with respect and kindness, and it’s clear he takes pride in his work. It’s rare to find customer service this good these days.\n\nIf you're looking for a storage facility that’s not only secure and clean but also run by someone who truly cares—ask for Luis. You won’t be disappointed!","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"James H."},{"reviewId":"ae74b57f-90e6-43b4-9b83-be914184333d","range":0,"rating":5,"reply":"We are delighted to hear about your outstanding experience with Luis! Thank you for highlighting his professionalism and dedication to excellent customer service.","replyTime":"2025-07-07T11:50:00","review":"I can’t say enough great things about my experience with Luis at Extra Space Storage. From the very first interaction, Luis was professional, welcoming, and incredibly helpful. He went above and beyond to make the entire process smooth and stress-free, answering all of my questions with patience and clarity.\n\nNot only did he help me find the perfect storage unit for my needs, but he also took the time to walk me through the facility and explain everything in detail. The space itself is clean, secure, and well-maintained, but it’s truly the outstanding customer service that sets this location apart.\n\nLuis is a true asset to the Extra Space Storage team—friendly, knowledgeable, and genuinely invested in providing top-notch service. I highly recommend this location to anyone looking for reliable storage and excellent customer care. Thank you, Luis!","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"The E."},{"reviewId":"5f96b852-31ea-40c6-a0a9-59b9014bbf4f","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thank you for recognizing Luis's professional and courteous service.","replyTime":"2025-07-04T07:14:00","review":"Extra Storage in Crescent Springs was accommodating to my needs. Luis, in the office, made it so easy for us to make adjustments. Luis is professional, courteous and solutions minded. Thanks Luis!","source":"Google","submissionTime":"2025-07-04T00:00:00","userName":"Kristin C."},{"reviewId":"c4c54ff2-bd89-40fd-8dc2-3078d2bcf423","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Luis sounds amazing and we're thrilled he provided such helpful service.","replyTime":"2025-07-03T08:23:00","review":"Ive had the best experience with this storage. Luis ( i believe is the manager . maybe) he is super nice and very responsive. He got me the storage i needed and was super helpful through the process. Definitely would recommend this specific storage to anyone.","source":"Google","submissionTime":"2025-07-02T00:00:00","userName":"Gideon A."},{"reviewId":"140b908e-ba69-4777-8eb8-b561e7bab24e","range":0,"rating":5,"reply":"We are delighted to hear about your amazing experience with Luis! His friendly, professional service and our clean, safe facility make us proud.","replyTime":"2025-06-16T11:48:00","review":"Luis was amazing to work with at Extra Space Storage! He made the entire process quick and easy, and his friendly attitude made a big difference. He walked me through everything, made sure I got the right unit for my needs, and was super professional the whole time. It’s rare to find customer service like this these days. The facility itself is clean, safe, and well-organized. I feel really good about storing my things here — all thanks to Luis!","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"James H."},{"reviewId":"7974de6a-361c-498e-b3e9-1072a995910e","range":0,"rating":5,"reply":"We are delighted to hear about your fantastic experience with Luis! His welcoming and helpful service truly reflects our commitment to great customer care.","replyTime":"2025-06-16T11:48:00","review":"I had a fantastic experience with Extra Space Storage thanks to Luis! From the moment I walked in, he was welcoming, knowledgeable, and incredibly helpful. He took the time to explain all my options clearly, answered all my questions with patience, and made the whole process smooth and stress-free. You can tell he genuinely cares about providing great customer service. The facility was also clean, secure, and well-maintained. I highly recommend asking for Luis if you're looking for storage — he really goes above and beyond!","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"The E."},{"reviewId":"e1af52d3-9f89-4abd-8e71-23f98f80954b","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for choosing Extra Space Storage these past months.","replyTime":"2025-06-13T14:08:00","review":"Great experience, I have been using Extra Storage for the last few months and I’m pleased!","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"J R."},{"reviewId":"91043fe0-a4fe-4c72-bb3c-8864064209e1","range":0,"rating":5,"reply":"We are delighted to hear about Luis's exceptional service! His professionalism, knowledge, and dedication to customer care truly exemplify our commitment to excellence.","replyTime":"2025-06-02T12:54:00","review":"Excellent Customer Service – Thank You, Luis!\n\nI recently rented a storage unit at Extra Space Storage, and I have to give a big shout-out to Luis for making the experience smooth and hassle-free. From start to finish, he was welcoming, professional, and extremely knowledgeable.\n\nLuis walked me through the entire process, answered all my questions clearly, and even gave me tips on how to maximize the space in my unit. It’s clear he genuinely cares about helping customers and making sure they feel confident in their choice.\n\nThe facility is clean, secure, and well-managed—definitely one of the better storage places I’ve come across. Luis is a big part of what makes this location stand out. Highly recommend!","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"James H."},{"reviewId":"e223d8bf-e0c1-4b79-a7d4-669f098d8f20","range":0,"rating":5,"reply":"We are delighted to hear about your outstanding experience with Luis. His professional, friendly service and dedication to ensuring customer satisfaction truly exemplify our commitment to excellence.","replyTime":"2025-06-02T12:54:00","review":"I had a fantastic experience at Extra Space Storage, thanks to Luis. From the moment I walked in, he was professional, friendly, and incredibly helpful. He took the time to understand exactly what I needed, explained all the options clearly, and made the whole process quick and stress-free.\n\nLuis went above and beyond to ensure I got the right unit at a fair price. He was patient with my questions, gave me a tour of the facility, and made sure I was comfortable with everything before signing. The facility itself was clean, secure, and well-maintained, which shows the pride he takes in his work.\n\nCustomer service like this is rare, and Luis is a true asset to Extra Space Storage. I wouldn’t hesitate to recommend this location to anyone looking for reliable storage with top-notch service.\n\nThank you, Luis!","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"The E."},{"reviewId":"e0e5f196-b83e-4da6-9586-890c597a3347","range":0,"rating":5,"reply":"Thank you for sharing your wonderful feedback! We are thrilled that Luis provided excellent service and that you found the facility clean and secure. We appreciate your positive review.","replyTime":"2025-05-16T13:20:00","review":"Luis at Extra Space Storage was amazing to work with! He made the whole process easy and straightforward, which I really appreciated. He was welcoming, professional, and took the time to make sure I got the right unit for my needs. You can tell he genuinely cares about providing great service. The facility itself is super clean and secure, and with Luis helping out, I felt confident leaving my things there. Big thanks to him for making it such a positive experience!","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"James H."},{"reviewId":"111798b9-db28-40f0-a94a-89c412dbac61","range":0,"rating":5,"reply":"We're delighted to hear about your fantastic experience at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-05-16T13:20:00","review":"I had a fantastic experience at Extra Space Storage thanks to Luis! From the moment I walked in, he was friendly, professional, and incredibly helpful. He took the time to explain all my options clearly, answered all my questions with patience, and made the entire process smooth and stress-free. It's rare to find someone who truly goes the extra mile for customers, but Luis absolutely did. The facility is clean, secure, and well-maintained, and with service like this, I wouldn’t store my belongings anywhere else. Highly recommend!","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"The E."},{"reviewId":"e36f8921-a3ba-45aa-9591-19cf4ab1e96d","range":0,"rating":5,"reply":"Thanks for the glowing review, James! We deeply respect your kind words about Luis and are thrilled to hear about your positive experience at Extra Space Storage.","replyTime":"2025-05-10T11:02:00","review":"Top-Notch Service from Luis at Extra Space Storage!\n\nI can’t say enough good things about my experience with Luis at Extra Space Storage. From start to finish, he was professional, knowledgeable, and genuinely kind. He made the entire rental process quick and easy, explaining everything clearly and answering all of my questions without hesitation.\n\nLuis went above and beyond to make sure I got the right unit for my needs, and I left feeling confident that my belongings would be in great hands. The facility was spotless and secure, but what really made the difference was Luis’s amazing customer service. He truly cares about the people he helps, and it shows.\n\nIf you’re in need of storage and want a hassle-free experience, Luis is the person to see. He’s a true asset to the Extra Space team!","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"James H."},{"reviewId":"52ec2ead-0cb6-46b2-90f8-8ca3f9e7b479","range":0,"rating":5,"reply":"We're thrilled to hear about your exceptional experience with Luis at Extra Space Storage! Thank you for your positive feedback.","replyTime":"2025-05-10T11:05:00","review":"5 Stars – Exceptional Service from Luis at Extra Space Storage!\n\nI had an outstanding experience at Extra Space Storage, thanks to Luis! From the moment I walked in, he was friendly, professional, and incredibly helpful. Luis took the time to understand my storage needs and walked me through all the available options with clarity and patience. He made the entire process smooth and stress-free, which I truly appreciated during a busy moving period.\n\nThe facility itself was clean, secure, and well-maintained, but it was Luis's top-notch customer service that really stood out. It's rare to find someone who genuinely cares about providing the best experience possible, and Luis exceeded every expectation. If you're looking for storage and want to be treated with respect and care, ask for Luis—you won't be disappointed!\n\nHighly recommend!","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"The E."},{"reviewId":"eb5fae1f-4e90-4d5b-b9e9-9d813447663f","range":0,"rating":5,"reply":"Your positive experience with our friendly supportive staff means a lot to us. Thank you for sharing your feedback.","replyTime":"2025-05-09T09:24:00","review":"Friendly supportive staff","source":"Google","submissionTime":"2025-05-08T00:00:00","userName":"gary b."},{"reviewId":"4fd9fc98-b3b9-46a5-aff7-f37284ae9d82","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Barry! We genuinely admire your positive experience with Luis.","replyTime":"2025-03-13T07:09:00","review":"Luis Gonzalez,  quick work to get me signed in and helped get me through the process. Very good with info and made it easy for me.","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Barry P."},{"reviewId":"fc2cf881-6e53-4e45-bb9b-11e06a2fdce5","range":0,"rating":5,"reply":"We are glad to hear that you found our units clean and well-kept. Thank you for your positive feedback!","replyTime":"2025-02-12T11:37:00","review":"Units are clean and well kept. Doors open easily and I like the locking system in place, no access for bolt cutters so no one can cut the lock off. Staff are friendly, knowledgeable and very helpful. I reserved the unit online and received a phone call to help me finish the rental process and complete the rental agreement. Everything went smoothly.","source":"Google","submissionTime":"2025-02-12T00:00:00","userName":"rhonda s."},{"reviewId":"1b9d5833-1e00-4bb8-bf00-d0184fcb8706","range":0,"rating":5,"reply":"We deeply cherish your kind words about Luis. Thank you for sharing your experience with us. It's heartwarming to hear how Luis has made such a positive impact on your visits to our storage facility. His professionalism, friendliness, and genuine care for our customers truly exemplify the values we strive for in our team. We're grateful to have Luis as part of our staff and will certainly pass along your appreciation to him. Your feedback is invaluable to us, and we're honored to be able to serve you during this challenging time.","replyTime":"2025-02-11T07:43:00","review":"Luis is phenomenal!  He is professional, upbeat.knowlegible. and NICE.  He takes payment monthly for our storage units and dies so remembering storage units numbers from memory. He always has time to ask about my health, as he knows I have cancer and live in hospice. Please hire more caring people like him. He should be your trainer for all your Managers and ASM staff.  Luis thank you, for all you do!","source":"Google","submissionTime":"2025-02-11T00:00:00","userName":"Anna S."},{"reviewId":"d93ce4c4-8fe4-4cff-82e9-2784453fc594","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on the smooth rental process and use of the onsite kiosk. Thank you for sharing your experience with us!","replyTime":"2025-01-04T09:26:00","review":"The rental process was smooth and easy. The first visit was easy with the use of the onsite kiosk to find my unit.","source":"Google","submissionTime":"2025-01-04T00:00:00","userName":"Steve E."},{"reviewId":"d129cd0f-4731-4eb0-a9a1-49a8b0fea686","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. Your feedback is incredibly valuable.","replyTime":"2024-11-16T14:38:00","review":"Great Service very Knowledgeable","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Linda G."},{"reviewId":"9a354123-c02e-4e16-96fe-57ddeb73f6f2","range":0,"rating":5,"reply":"We are pleased to hear you had a fantastic experience at Extra Space Storage. Thank you for your positive feedback.","replyTime":"2024-11-03T09:55:00","review":"Fantastic Service","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"Linda G."},{"reviewId":"575ad3c7-eef2-41ca-91dc-1a561ac93083","range":0,"rating":5,"reply":"Your positive experience is our priority! Thank you for choosing Extra Space Storage.","replyTime":"2024-10-09T14:50:00","review":"Very helpful over the phone and got a spot booked right away!","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Vincent R."},{"reviewId":"87957c60-2423-4ca8-b339-14df1192d0ac","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Techeyra Ruiz! We are glad to hear that you found our team professional and easy to talk to.","replyTime":"2024-10-04T08:41:00","review":"Awesome place they are so professional and easy to talk to??","source":"Google","submissionTime":"2024-10-04T00:00:00","userName":"Techeyra R."},{"reviewId":"2dd023e6-fe8b-4cfe-9a40-0d2dc53ee89b","range":0,"rating":5,"reply":"We're excited to hear that you found our team polite and professional. Thank you for your wonderful feedback.","replyTime":"2024-09-07T08:16:00","review":"Polite and courteous on phone and in person.  Easy to work with and professional.","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"David E."},{"reviewId":"30f4c01f-7fd5-458a-a727-81572756cf48","range":0,"rating":5,"reply":"Thank you, Rj. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions about your storage unit.","replyTime":"2020-08-21T07:56:00","review":"Excellent service.  Luis was great","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Rj L."},{"reviewId":"73c94853-59d2-463f-b646-edea2065ce87","range":0,"rating":4,"reply":"We're privileged to offer good prices. Thank you for reaching out.","replyTime":"2024-08-14T07:23:00","review":"Good prices but the gate locks at 10pm. Not all units are 24hr","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Madison I."},{"reviewId":"152e5756-67fe-4fdc-9c39-d0e78a2a6ec2","range":0,"rating":5,"reply":"We're privileged to offer good prices. Thank you for reaching out.","replyTime":"2024-08-14T07:23:00","review":"Good prices","source":"Google","submissionTime":"2024-08-14T00:00:00","userName":"Madison I."},{"reviewId":"2af65661-7113-4f1b-964a-aa3a5f15f395","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Extra Space Storage. Thank you for sharing your feedback, Sam Frank. We're especially pleased to know that Luis was helpful in finding the perfect unit for your needs and that you appreciate our clean, well-maintained, and secure facility. It's great to hear that our climate-controlled units and security features have given you peace of mind. We strive to provide excellent customer service, so we're glad our staff has been responsive and professional whenever you've needed assistance. Your satisfaction is important to us, and we appreciate your continued trust in Extra Space Storage.","replyTime":"2024-08-10T08:43:00","review":"I’ve been using Extra Space Storage for over a year now, and I owe a big thanks to Luis for his help. From the moment I walked in, the staff was friendly and helpful. He took the time to explain all the available options and helped me find the perfect unit for my needs.\nThe facility itself is clean, well-maintained, and secure. I appreciate the climate-controlled units, which keep my belongings safe from extreme temperatures. The security features, including surveillance cameras and gated access, give me peace of mind.\nWhat truly sets Extra Space Storage apart is their commitment to customer satisfaction. Anytime I’ve had a question or needed assistance, the staff has been responsive and professional. They genuinely care about their customers, and it shows.","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Sam F."},{"reviewId":"ec1676e0-5ea7-4c58-9263-285df96ee2ed","range":0,"rating":5,"reply":"Thank you immensely for sharing your positive experience with Luis at Extra Space Storage. We genuinely admire your feedback.","replyTime":"2024-08-03T08:07:00","review":"I had a very good experience. Luis helped me rent a unit. He was helpful and the whole process only took five minutes.","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Robert Z."},{"reviewId":"a0bb81c3-422b-4b8d-9c5d-8f4290dd3c75","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Bri Works! Thank you for sharing your experience with us.","replyTime":"2024-07-31T14:48:00","review":"Very personable staff and great service!","source":"Google","submissionTime":"2024-07-31T00:00:00","userName":"Bri W."},{"reviewId":"609c4a5d-91b4-4f4d-88ee-a3562765e6ea","range":0,"rating":5,"reply":"Thank you for the great rating, Bianca! We're happy we could meet your self-storage needs. Please let us know if you have any questions.","replyTime":"2020-08-03T09:56:00","review":"Friendly staff nice clean storage","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Bianca F."},{"reviewId":"91d14d64-756a-4879-b36c-dca8fed49432","range":0,"rating":5,"reply":"Hello, James, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your self-storage needs. Please let us know if you need anything.","replyTime":"2020-07-13T12:18:00","review":"Luis is heads above the rest when it comes to his servicing style.  I have never been more satisfied. Highly recommend.","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"James H."},{"reviewId":"851d5db8-1a81-418d-87c0-160007cea572","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for sharing your feedback with us.","replyTime":"2024-07-29T11:38:00","review":"Great service, friendly, and professional.","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Ruth G."},{"reviewId":"ef2ea95a-0f9b-41e8-912f-fd0213d475bb","range":0,"rating":5,"reply":"We are excited to hear that you found our location great and our storage facility clean. Thank you for your positive feedback!","replyTime":"2024-07-29T13:11:00","review":"Location is great. Very clean storage facility and great customer service by mgr luis gonzalez","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Daniel G."},{"reviewId":"18f28aef-1e75-47f0-9530-ef867e0af109","range":0,"rating":5,"reply":"We are utterly delighted to hear about your quick and easy online experience with us. Ruthie is a valuable member of our team and we're glad she was able to assist you with any questions. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-17T08:42:00","review":"Quick and easy online experience and Ruthie was very helpful when we had questions too.","source":"Google","submissionTime":"2024-07-17T00:00:00","userName":"Robert L."},{"reviewId":"bc488ee6-10d8-401d-8299-154e09100497","range":0,"rating":5,"reply":"We are privileged to have been able to assist you with your storage needs. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-06T10:40:00","review":"Moving to a bigger unit in a pinch ruthie got it done in 5mins high recommended","source":"Google","submissionTime":"2024-07-06T00:00:00","userName":"Nicholas G."},{"reviewId":"bd41452d-84ae-447c-976b-124173eacb16","range":0,"rating":5,"reply":"Your positive experience is our top priority. Thank you for recommending us to others!","replyTime":"2024-07-06T10:41:00","review":"Ruthie was super nice and very helpful I would totally recommend this place to anybody who needs to get a storage unit","source":"Google","submissionTime":"2024-07-06T00:00:00","userName":"Wayne D."},{"reviewId":"bb882edb-f146-4de5-b4f1-5ca07e50db88","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Ruthie is always here to provide polite and helpful service. We appreciate your kind words.","replyTime":"2024-06-29T11:41:00","review":"Ruthie has always been polite and helpful with my units. Good service","source":"Google","submissionTime":"2024-06-29T00:00:00","userName":"N C."},{"reviewId":"380ca04d-2844-4e42-ad98-fd8007e133e7","range":0,"rating":4,"reply":"We are very grateful for your positive feedback and are glad to hear that you are satisfied with your Extra Space Storage experience. We take pride in providing our customers with a safe and secure storage environment, and we are happy to hear that you have had a positive experience with our team. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-18T16:26:00","review":"It was a good experience. The facility is very clean and well lite, you feel safe when visit you stuff.\nI would use them again.\nThanks\nGreg and Angela","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"greg w."},{"reviewId":"edc21345-edfd-4f27-8b49-d8df8b0dcf00","range":0,"rating":5,"reply":"Thank you for your review! We strive to provide great customer service.","replyTime":"2024-06-17T07:40:00","review":"Nice place","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Joe Y."},{"reviewId":"1fba8b32-e61d-48ab-a31f-c908a1e3c24f","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback! We're ecstatic to hear that you found our units clean and enjoyed our customer service.","replyTime":"2024-06-17T07:39:00","review":"Clean units, good customer service.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Tyrone"},{"reviewId":"3851f260-5017-402f-bd40-c1fd9cb7dad8","range":0,"rating":5,"reply":"We're elated to hear that you've had a positive experience with our storage space. Thank you for sharing your feedback!","replyTime":"2024-06-18T09:10:00","review":"Extra storage space was fast, quick, and convenient when I started my lease. I have had a few things happen and they’ve been very understanding and helpful. I don’t think another storage space would be so helpful as they have been.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Amelia"},{"reviewId":"d5f86f1d-e769-45df-9c89-db22dc4e1b14","range":0,"rating":5,"reply":"Thanks for the positive feedback, David! We're glad to hear that Rutha was able to assist you in finding the right storage space. We appreciate your business and hope to continue providing you with great service.","replyTime":"2024-06-18T09:33:00","review":"This storage facility has great access. is well lit.  Reasonable prices and a staff that is wonderful.\nRutha was invaluable in helping me pick the right space.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"David P."},{"reviewId":"553fe810-392f-4cb2-96a9-63cf87740ad2","range":0,"rating":5,"reply":"We're overjoyed to hear that Rutha May provided you with exceptional customer service and that you are happy with the cleanliness of your storage space. Thank you for taking the time to share your positive experience with us.","replyTime":"2024-06-18T09:46:00","review":"Rutha May keeps this space amazingly clean. The best customer service I have ever experienced. Kind and accommodating, she is the best around. My family and I are so happy.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Daniel P."},{"reviewId":"9cc7252b-5d66-4acf-994d-8c0a07efc7e2","range":0,"rating":5,"reply":"Thank you for the 5-star rating Tony! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.","replyTime":"2024-03-30T10:10:00","review":"Love this place at crescent springs.\nThe lady Ms. Rutha is just wonderful and always helpful. She is always smiling n positive !!\n\nTony","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"tony T."},{"reviewId":"1dfa7493-8a9b-4fed-8f08-2082aeee535d","range":0,"rating":5,"reply":"We're overjoyed to hear that Ruthie was able to assist you! Thank you for the positive feedback.","replyTime":"2024-06-04T14:14:00","review":"Ruthie is always happy and willing to help thank you Ruthie!","source":"Google","submissionTime":"2024-06-04T00:00:00","userName":"Ash S."},{"reviewId":"24f065bd-a383-4ee3-a040-42b2c0ad6048","range":0,"rating":5,"reply":"Thank you for the positive feedback, we sincerely value your kind words about Rutha and our facility. We appreciate your business!","replyTime":"2024-05-20T09:53:00","review":"Can’t say enough good things about this place.   Rutha was beyond helpful and it’s a great place to do business with","source":"Google","submissionTime":"2024-05-20T00:00:00","userName":"Nick W."},{"reviewId":"81ce06c1-8650-4c6f-b144-e3027c7649be","range":0,"rating":5,"reply":"Thank you for the positive feedback! Ruthie truly is amazing and we're glad to hear that Extra Space Storage is your favorite place for storage. We appreciate your support!","replyTime":"2024-05-18T09:42:00","review":"Ruthie is amazing and extra space is my favorite place to have my storage. Amazing manager!","source":"Google","submissionTime":"2024-05-18T00:00:00","userName":"AngelicSmile85"},{"reviewId":"c9c497c0-1292-462c-afe7-92b08a184660","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Ruthie truly is an excellent manager, and we appreciate your recommendation. If you ever need anything, please don't hesitate to reach out to us at (859) 331-9030.","replyTime":"2024-05-18T09:45:00","review":"Very stupendous service Ruthie is an excellent manager highly recommended","source":"Google","submissionTime":"2024-05-18T00:00:00","userName":"Christopher M."},{"reviewId":"a4e3f04e-8eab-4812-a3ca-438061a63fbc","range":0,"rating":5,"reply":"Thank you for the kind words, Darlene. We're glad Ruthie was able to help! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2024-05-11T13:18:00","review":"Ruthie is very helpful. She has gone above and beyond to help us out.","source":"Google","submissionTime":"2024-05-11T00:00:00","userName":"Darlene H."},{"reviewId":"57b5cd6c-c4a6-49bd-ba03-3cd06af77817","range":0,"rating":5,"reply":"Thank you for the review, Bojan! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-09T15:02:00","review":"Very nice and helpful when I had a problem with my unit to get the issue solved quickly!","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"Bojan B."},{"reviewId":"a7f822ff-db0a-4850-80b6-37cd9009871e","range":0,"rating":5,"reply":"Thank you for the review, James! We pride ourselves on having a friendly, helpful staff and are so happy Ruthy was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-04T12:47:00","review":"Go see Ruthy at Extra space, she will take care of you. Very nice lady and helpful.","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"James M."},{"reviewId":"dacb6461-4f58-4d1d-8437-19b4faf466a2","range":0,"rating":5,"reply":"Hi Roro, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2024-04-22T09:54:00","review":"Everything was awesome!!!","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"RoRo D."},{"reviewId":"a9a3c328-a26e-46fa-b15c-8c3620696acc","range":0,"rating":5,"reply":"Thank you for the review, Whitney! We pride ourselves on having a friendly, accommodating staff and are so happy Rutha was able to assist you!  Please stop by the office or call 888-storage if you need anything.","replyTime":"2024-04-18T16:11:00","review":"Rutha is an amazing person! Extremely helpful with any questions I may have had. There aren't too many customer service reps as friendly. Thank you!!","source":"Google","submissionTime":"2024-04-18T00:00:00","userName":"Whitney C."},{"reviewId":"5fba33b6-785a-4e4b-aafc-63e33ce9ba88","range":0,"rating":5,"reply":"Thank you for the excellent rating, Caleb. We are glad Rutha was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2024-04-19T11:44:00","review":"Amazing customer service and Rutha was the best help we could ask for!","source":"Google","submissionTime":"2024-04-17T00:00:00","userName":"Caleb C."},{"reviewId":"60d29c5c-db60-4bd4-ab05-deacb168e507","range":0,"rating":5,"reply":"Hi Jackson, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2024-04-19T11:36:00","review":"Love this location, everyone is so nice and helpful","source":"Google","submissionTime":"2024-04-17T00:00:00","userName":"Jackson M."},{"reviewId":"9043d6b7-5fa3-4dc1-8703-333394040cb6","range":0,"rating":5,"reply":"Thank you for the kind words, Christine. We're glad Ruthie was able to help! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2024-04-18T14:32:00","review":"Conveniently located and Ruthie is so helpful!","source":"Google","submissionTime":"2024-04-17T00:00:00","userName":"Christine R."},{"reviewId":"813befaf-6c7e-4eb3-ac8a-11e5352e498c","range":0,"rating":5,"reply":"Thank you for the kind words, Joe! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-05T09:29:00","review":"Friendly, knowledgeable, good customer service","source":"Google","submissionTime":"2024-04-05T00:00:00","userName":"Joe Y."},{"reviewId":"797f19e3-458d-4b0b-be29-4479b18dc643","range":0,"rating":5,"reply":"Thank you for the kind words, Sherry! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-05T11:01:00","review":"Friendly with great customer service","source":"Google","submissionTime":"2024-04-05T00:00:00","userName":"Sherry R."},{"reviewId":"cc49469d-f531-4e4d-9077-9d1817b4045f","range":0,"rating":5,"reply":"Hi Larry, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2024-03-30T13:22:00","review":"The Lady was really nice and helped me with the price of the storage, what I had to pay up front Really good experience.....","source":"Google","submissionTime":"2024-03-30T00:00:00","userName":"Larry G."},{"reviewId":"84c85fec-0c05-4c68-8753-67bbbaac078f","range":0,"rating":5,"reply":"Our team is grateful for your rating, Crayson! Thank you for being a loyal Extra Space Storage customer! We want you to know that we are here to assist you with any further storage needs at 888-storage! ","replyTime":"2024-03-10T14:38:00","review":"Rutha awesome. She answered any questions I had and was super nice. Thank u for u great customer service e","source":"Google","submissionTime":"2024-03-09T00:00:00","userName":"Crayson M."},{"reviewId":"12a9832b-3e83-45af-9d48-4fe4b89c9441","range":0,"rating":5,"reply":"Hi Joshua, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2024-03-09T12:16:00","review":"Awesome service, quick in and out. No fuss service","source":"Google","submissionTime":"2024-03-08T00:00:00","userName":"Joshua F."},{"reviewId":"36051ef1-7cad-4929-9397-4a9706c46cde","range":0,"rating":5,"reply":"Hello, Elizabeth, Thank you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything at 888-storage.","replyTime":"2024-03-07T10:26:00","review":"So much polite and courteous customer service here!","source":"Google","submissionTime":"2024-03-07T00:00:00","userName":"Elizabeth M."},{"reviewId":"1b975115-0736-4ba2-8d1d-4d1df078782e","range":0,"rating":5,"reply":"Hi Karen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ruth! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-06T11:36:00","review":"The lady that helped me was so very nice. I think her name was Ruth. Thank you ma'am for being so kind!","source":"Google","submissionTime":"2024-03-06T00:00:00","userName":"Karen W."},{"reviewId":"742d86ed-dee3-4923-bd70-f91ab11c5108","range":0,"rating":5,"reply":"Thank you for the kind words, Jamie. We're glad Rutha was able to help! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2024-03-06T12:03:00","review":"Rutha is top notch!","source":"Google","submissionTime":"2024-03-06T00:00:00","userName":"Jamie T."},{"reviewId":"9c2c4056-3d69-44cc-b690-47796e21eec7","range":0,"rating":5,"reply":"Hello, Jessica. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything or reach out to us directly at 888-storage.","replyTime":"2024-03-07T08:46:00","review":"Was a pleasure to work with today.","source":"Google","submissionTime":"2024-03-06T00:00:00","userName":"Jessica M."},{"reviewId":"d4421afc-f26e-4ca1-a140-635b19f3d90b","range":0,"rating":5,"reply":"Hello, Nonta. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything or reach out to us directly at 888-storage.","replyTime":"2024-03-07T09:06:00","review":"Wonderful and helpful staff and great prices!","source":"Google","submissionTime":"2024-03-06T00:00:00","userName":"Nonta P."},{"reviewId":"39f39160-53b0-473f-9f3c-ae73ccf31cf1","range":0,"rating":5,"reply":"Thank you for your 5-star review, Amy. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  \n","replyTime":"2024-02-15T14:05:00","review":"Man was very nice and explained everything in detail. Very good prices.","source":"Google","submissionTime":"2024-02-15T00:00:00","userName":"Amy J."},{"reviewId":"e5aa1520-6a02-438c-bca3-fefccd52b99a","range":0,"rating":5,"reply":"Thank you, Mike. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2024-02-11T13:13:00","review":"Great reasonably priced facility with helpful and friendly staff.","source":"Google","submissionTime":"2024-02-11T00:00:00","userName":"Mike J."},{"reviewId":"6f331104-d499-4c28-a416-5190ce045c8d","range":0,"rating":5,"reply":"Hi Monkeytoast, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. As always, we're here to help at 888-storage whenever you need us. ","replyTime":"2024-02-11T08:43:00","review":"Friendly staff! The unit was clean and just the right size","source":"Google","submissionTime":"2024-02-10T00:00:00","userName":"MonkeyToast D."},{"reviewId":"b4a7e68a-a745-4a69-b287-2b3178dc77e4","range":0,"rating":5,"reply":"Hi Caleb, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2024-02-05T08:31:00","review":"Excellent very helpful!","source":"Google","submissionTime":"2024-02-02T00:00:00","userName":"Caleb M."},{"reviewId":"6507eebf-d924-475b-a0b9-f340f354b858","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Eddie! We're so happy to hear our manager Devon was able to make your rental process hassle-free! Give us a call at (859) 331-9030 if you need any future assistance.","replyTime":"2024-01-28T10:01:00","review":"Devon helped me reserve the perfect storage unit for my needs.  He was prompt and helpful throughout the whole process. Thanks!","source":"Google","submissionTime":"2024-01-28T00:00:00","userName":"Eddie C."},{"reviewId":"69209cc1-297f-4fa5-8ee7-50b98d58b1c5","range":0,"rating":5,"reply":"Thank you, Tim. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. Please call us at 888-storage if you need anything.","replyTime":"2024-01-18T07:47:00","review":"Very good place to do business with.","source":"Google","submissionTime":"2024-01-17T00:00:00","userName":"Tim P."},{"reviewId":"86ba77b5-ba18-4de7-96b2-d4bc8ab134ca","range":0,"rating":5,"reply":"Thank you for the excellent rating, Shaunna! We're happy we were able to provide a smooth rental experience. We're here to help with anything else you might need at 888-storage!","replyTime":"2024-01-10T16:25:00","review":"So easy to rent a storage unit online!  All of the information I needed to choose the size of storage space was easy to find on the website.  I definitely recommend this business!!","source":"Google","submissionTime":"2024-01-10T00:00:00","userName":"Shaunna P."},{"reviewId":"59a98baf-8c7c-417a-8c1d-0840711f5fc0","range":0,"rating":5,"reply":"Hi Max, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Devon! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-01-08T13:54:00","review":"Devon B has been helpful, courteous, understanding, empathetic to our relatively unique situation, and enduringly friendly during our time renting from the location on Ritchie Ave. He was an absolute pleasure to work with and speak with on the phone, and we are very, very grateful. Thank you, Devon! The facility itself is safely secured, well-maintained, and easy to access.","source":"Google","submissionTime":"2024-01-08T00:00:00","userName":"Max V."},{"reviewId":"847834e9-69b2-4124-af06-4e03541386a3","range":0,"rating":5,"reply":"Hi Pat, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2024-01-05T11:32:00","review":"very easy and smooth process.  unit was clean and easily accessible","source":"Google","submissionTime":"2024-01-05T00:00:00","userName":"Pat A."},{"reviewId":"32a37797-8c94-4555-a6d4-4ed73f96bfd8","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Vee! We're so happy to hear Devon was able to make your rental process quick and h! Give us a call at (859) 331-9030 if you need any future assistance.","replyTime":"2023-12-21T09:00:00","review":"Devon did an awesome job walking me through everything!! It was quick, fast and simple. And my unit is right by the gate...SCORE??","source":"Google","submissionTime":"2023-12-20T00:00:00","userName":"vee T."},{"reviewId":"1bf8d31f-3279-4663-84a2-944245648d4a","range":0,"rating":5,"reply":"Thank you for the kind words, Brittan. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2023-12-06T07:40:00","review":"So helpful and was great @ explaining all options. Super convenient right off the highway!!","source":"Google","submissionTime":"2023-12-06T00:00:00","userName":"Brittan G."},{"reviewId":"a516507e-1dd8-4e54-ab0c-bcdbb0868101","range":0,"rating":5,"reply":"Hi Lacey, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2023-11-22T09:18:00","review":"Easy access. Didn’t even have to visit the office to get access into my storage. Loving it so far!","source":"Google","submissionTime":"2023-11-22T00:00:00","userName":"Lacey M."},{"reviewId":"bd55e59e-f932-4d1f-ae7f-382042cd458a","range":0,"rating":5,"reply":"Thank you for the kind words, Gwen. We're glad Devon was able to help set up your unit! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2023-10-14T11:44:00","review":"Devon did a great job getting us set up with our new unit.  Love that the first month is free.","source":"Google","submissionTime":"2023-10-14T00:00:00","userName":"Gwen E."},{"reviewId":"ebd32f6e-52d1-44e2-9405-f5b2a58cc3b2","range":0,"rating":5,"reply":"Thank you for the review, Bob! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-10-10T09:34:00","review":"Friendly staff and my storage unit was pretty clean. I will use Extra Space again.","source":"Google","submissionTime":"2023-10-10T00:00:00","userName":"Bob T."},{"reviewId":"02b48406-c37c-4d2a-a5b5-6dad0e068d85","range":0,"rating":5,"reply":"Thanks, Sexton! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r\n","replyTime":"2023-09-03T09:38:00","review":"What an amazing place! Loved my experience and the wonderful staff! Keep up the good work","source":"Google","submissionTime":"2023-09-02T00:00:00","userName":"Sexton H."},{"reviewId":"c6643ccf-4616-4d8b-aa73-5377c75fe6f0","range":0,"rating":5,"reply":"Thank you for the kind words, Twinnickletoesbigbros. We're glad Devon was able to help! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2023-08-09T11:46:00","review":"I had a great experience today at the Cresent spring location. Devon was every helpful. I appreciate service.","source":"Google","submissionTime":"2023-08-09T00:00:00","userName":"Twinnickletoesbigbros"},{"reviewId":"9ee4c764-09dc-49c5-87ca-c47c7ba88793","range":0,"rating":5,"reply":"Hi Khanivore!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 331-9030 or stop by the facility! ","replyTime":"2022-11-05T12:52:00","review":"Quick and easy! Got to my unit with everything ready to go same day!\n\nUpdate: Moving out is as easy as moving in! Friendly staff that provide excellent service. Thank you!","source":"Google","submissionTime":"2023-08-01T00:00:00","userName":"C. S."},{"reviewId":"8bf894e2-3e2b-4dc2-9390-2aeb510da4f1","range":0,"rating":5,"reply":"Hi Ryan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2023-07-21T11:36:00","review":"Very helpful and easy process!","source":"Google","submissionTime":"2023-07-21T00:00:00","userName":"Ryan S."},{"reviewId":"597cff10-2681-4b5d-907d-432a4e8e706c","range":0,"rating":5,"reply":"Thank you for the kind words, Andre. We're glad Devon was able to help! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2023-07-11T11:27:00","review":"Devon was amazing. Answered all questions and very professional. Would recommend highly.","source":"Google","submissionTime":"2023-07-11T00:00:00","userName":"Andre J."},{"reviewId":"c33bd047-cd91-4527-9ae3-3ebadc7ac899","range":0,"rating":5,"reply":"Thank you for the review, Danko! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call if you need anything. ","replyTime":"2023-06-15T14:41:00","review":"Everyone was super helpful. Definitely went above and beyond the basic service.\nStorage itself was also in very good shape. I will be using their service again next time I need storage.","source":"Google","submissionTime":"2023-06-15T00:00:00","userName":"Danko S."},{"reviewId":"d666f1e4-a385-4de5-a125-e34063b242fa","range":0,"rating":5,"reply":"Thanks, David! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r\n","replyTime":"2023-06-09T18:25:00","review":"All of the employees were extremely nice and helpful.  I would use them again if needed.  Thanks","source":"Google","submissionTime":"2023-06-09T00:00:00","userName":"David L."},{"reviewId":"3f46cf47-5cc3-45e0-9a93-a73c9efdf7cc","range":0,"rating":5,"reply":"Hi Antonyo!Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (859) 331-9030 or stop by the facility! ","replyTime":"2023-06-01T14:54:00","review":"I love it very nice place very easy access","source":"Google","submissionTime":"2023-06-01T00:00:00","userName":"Antonyo A."},{"reviewId":"e948773c-cc2b-44f6-b6e1-0dd919be2d5e","range":0,"rating":5,"reply":"Thank you for the review, Tara! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-05-02T11:04:00","review":"The people here are wonderful and have really been super helpful!!","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Tara P."},{"reviewId":"3492413d-95e1-469a-9e06-16c03db1a555","range":0,"rating":5,"reply":"Hi Michael, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-04-27T09:34:00","review":"The grounds seem well kept, clean, great location, the worker did a great job explaining all the ins and outs of my contract and unit to me. Would highly recommend","source":"Google","submissionTime":"2023-04-27T00:00:00","userName":"Michael O."},{"reviewId":"6cd1633a-92ee-49b1-b53c-b30d7e73c1d8","range":0,"rating":5,"reply":"Hi Rob, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2023-04-22T10:00:00","review":"great service","source":"Google","submissionTime":"2023-04-22T00:00:00","userName":"Rob C."},{"reviewId":"2998a241-f6bd-4a7a-993b-d9fdbce6dbc2","range":0,"rating":1,"reply":"We're sorry to hear this, Omnisource. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you? ","replyTime":"2023-04-01T12:20:00","review":"Beware!! Teaser web rates jacked up 50% or more in a matter of s couple months...  I'm sure that fine print is buried somewhere...Then barely 30 days notice of new rate going into effect.   Gotcha capitalism at its finest....Driving through facility , I can see its filled with red locks on the units for non payments/ late payment...I can see why....avoid.","source":"Google","submissionTime":"2023-04-01T00:00:00","userName":"Omnisource S."},{"reviewId":"0cf551ab-c326-412f-b0a9-dd91392e82be","range":0,"rating":5,"reply":"Hi Tara, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2023-04-01T14:05:00","review":"So quick and easy","source":"Google","submissionTime":"2023-04-01T00:00:00","userName":"Tara S."},{"reviewId":"4a7c9075-d7f8-4ae2-959b-162554d45c67","range":0,"rating":5,"reply":"Hi Steve, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2023-03-21T14:07:00","review":"Very nice staff. The helped me a lot during a hectic few days moving my stuff.","source":"Google","submissionTime":"2023-03-21T00:00:00","userName":"Steve C."},{"reviewId":"e2f4d91d-976f-4dd1-ba38-fcc15a2eb1a3","range":0,"rating":4,"reply":"Thank you for your feedback, Ron! We love to hear that our customers are happy with Extra Space. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-03-16T17:36:00","review":"Very pleased with my storage unit. I will go to Extra Space first if I ever need storage again.","source":"Google","submissionTime":"2023-03-16T00:00:00","userName":"Ron B."},{"reviewId":"ba5857b0-599e-459e-92a3-2ba6b64d091b","range":0,"rating":4,"reply":"Thank you for your feedback, Jordan! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-03-16T17:46:00","review":"They raise the rates pretty frequently on you but the place was always kept clean and had 24/7 access. Plenty reliable and good at keeping your stuff safe.","source":"Google","submissionTime":"2023-03-16T00:00:00","userName":"Jordan W."},{"reviewId":"281e34c4-481e-4091-ab31-862b82511517","range":0,"rating":5,"reply":"Hi Danielle, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2023-03-10T16:36:00","review":"Very helpful and resourceful","source":"Google","submissionTime":"2023-03-10T00:00:00","userName":"Danielle W."},{"reviewId":"dc7423d6-a228-4195-864d-fd94e1c6f8bd","range":0,"rating":5,"reply":"Thank you for the kind words, Charlize. We're glad Devon was able to help! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2023-03-01T09:17:00","review":"Very friendly staff Devon is very helpful!","source":"Google","submissionTime":"2023-03-01T00:00:00","userName":"Charlize C."},{"reviewId":"39d012ee-8045-4614-8048-d58f7141ecd6","range":0,"rating":5,"reply":"Hi Pete, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-01T13:14:00","review":"Clean space, and different unit types!","source":"Google","submissionTime":"2023-03-01T00:00:00","userName":"Pete B."},{"reviewId":"6ae6560e-0182-4aeb-9e48-6483f77a55c6","range":0,"rating":3,"reply":"Hi Cindy, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We are glad that Devin was able to work with you to resolve your issue. If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-02-21T12:04:00","review":"Great service easy to access quick to respond to inquires\nHowever original stated rate was apparently only valid for a few months. Then rate went up over 50-%!! Devin worked well with me to get it reduced. He did get me  half month refund when we left mid month.THANK you Devin","source":"Google","submissionTime":"2023-02-21T00:00:00","userName":"Cindy B."},{"reviewId":"33c6e399-3ca3-4cbf-837b-9ca9b3d36b2a","range":0,"rating":5,"reply":"Megan! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (859) 331-9030.","replyTime":"2023-02-20T08:09:00","review":"Worker was super supportive and helpful and unit's are great! Exactly what we need right now. THANK YOU GUYS ??","source":"Google","submissionTime":"2023-02-19T00:00:00","userName":"Megan G."},{"reviewId":"fbb7916b-65ea-4aea-a597-c26c6558f6f8","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Eric! We're so happy to hear our manager was able to make your rental process super easy! Give us a call at (859) 331-9030 if you need any future assistance.","replyTime":"2023-02-15T08:23:00","review":"Devin was friendly and helpful,  made things super easy","source":"Google","submissionTime":"2023-02-15T00:00:00","userName":"Eric K."},{"reviewId":"15ee3001-3ab1-4e38-aa9c-e2f6cb57cc16","range":0,"rating":5,"reply":"Thank you for the excellent rating, Samantha. We are glad Devon was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-02-14T13:17:00","review":"Devon has given nothing but excellent service. Very pleased with the facility.","source":"Google","submissionTime":"2023-02-14T00:00:00","userName":"Samantha E."},{"reviewId":"e6d8ae1d-c989-4d17-83ec-1237989fd98f","range":0,"rating":5,"reply":"Hi Jack, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-01-09T09:24:00","review":"Well run and clean facility.  The staff are always very friendly, yet professional, which I like.","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"Jack L."},{"reviewId":"94fab1ab-01c5-46bd-9643-eeef50cf5883","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, J! We're so happy to hear Devon was able to make your rental process smooth! Give us a call at (859) 331-9030 if you need any future assistance.","replyTime":"2023-02-11T09:26:00","review":"I’m a new customer and Devon made the process go very smoothly.  I’m a happy customer.","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"J N."},{"reviewId":"ffef6630-525b-49b5-8a2f-bad90eee0a2f","range":0,"rating":5,"reply":"Thank you, Adam. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-02-05T07:09:00","review":"Was the best experience ever!","source":"Google","submissionTime":"2023-02-05T00:00:00","userName":"adam s."},{"reviewId":"cd0a1d63-4aa9-4f42-8706-0ac992679aa4","range":0,"rating":5,"reply":"Hi Monkeytoast, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-02-05T11:51:00","review":"Friendly staff and my unit was very clean.","source":"Google","submissionTime":"2023-02-05T00:00:00","userName":"MonkeyToast D."},{"reviewId":"06b9a708-338f-406b-9a45-1a0a3b5332ba","range":0,"rating":5,"reply":"Hi Jayne, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2023-02-04T09:23:00","review":"Best storage company I have worked with! Unit was great and service was excellent","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Jayne H."},{"reviewId":"ec01c8e1-0356-4ea4-982f-ea4aba4ad99a","range":0,"rating":5,"reply":"Hey Kristy, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2023-01-30T07:52:00","review":"Friendly and helpful staff. Affordable prices. Easily accessible.","source":"Google","submissionTime":"2023-01-29T00:00:00","userName":"Kristy S."},{"reviewId":"8855a698-2a61-4f31-8096-1197de137205","range":0,"rating":4,"reply":"Hi Trystin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2023-01-25T09:23:00","review":"Works well! Nice place! Friendly staff!","source":"Google","submissionTime":"2023-01-25T00:00:00","userName":"Trystin B."},{"reviewId":"3c07fbf7-99da-4dd3-bce2-3aff50b8d956","range":0,"rating":5,"reply":"Mc! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (859) 331-9030.","replyTime":"2023-01-16T08:41:00","review":"Friendly staff and the facility was very clean. Would recommend","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"MC H."},{"reviewId":"341d0cde-89fa-4679-97d7-2483ee34b700","range":0,"rating":5,"reply":"Hi, Zombie. We appreciate your positive review. Please call (859) 331-9030 if you have any questions.","replyTime":"2023-01-16T08:39:00","review":"Very pleased with the customer service","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Zombie M."},{"reviewId":"5267008c-fafa-4d95-9969-1842e4fe7b5c","range":0,"rating":5,"reply":"Thank you, Ewp. We're thrilled you had a positive experience with Devon. Thanks for letting us know he provided fantastic customer service! Call us at 888-storage whenever you need us.","replyTime":"2021-07-03T07:46:00","review":"My recent experiences with Extra Space have been great!  Devon has provided fantastic customer service and attention to my storage needs.  Thank you!","source":"Google","submissionTime":"2023-01-07T00:00:00","userName":"EWP E."},{"reviewId":"94cffacc-19d8-43c0-8642-b213ac8660ee","range":0,"rating":5,"reply":"Hi Mariah, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Becky! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-07T14:53:00","review":"Becky is outstanding. She is so very helpful.","source":"Google","submissionTime":"2023-01-07T00:00:00","userName":"Mariah R."},{"reviewId":"ec031c2b-575e-4e86-a4ce-c6f36b20a58a","range":0,"rating":5,"reply":"Hi Tim, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2022-12-12T09:10:00","review":"Always helpful","source":"Google","submissionTime":"2022-12-12T00:00:00","userName":"Tim M."},{"reviewId":"29160b04-881a-47f9-934b-e5de73a1f4bd","range":0,"rating":5,"reply":"Thank you for the kind review, Michelle. We're glad Devon was great and friendly! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2022-12-10T16:57:00","review":"Devon was a great help.  Very friendly","source":"Google","submissionTime":"2022-12-10T00:00:00","userName":"Michelle C."},{"reviewId":"dd37b582-6ee6-4271-bf5c-5cc1fdc086c2","range":0,"rating":5,"reply":"Hi John, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We are thrilled that we earned your recommendation.  Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2022-12-09T10:43:00","review":"Absolutely phenomenal customer service. The units and property are well maintained. Would use this facility again with no hesitation. Highly recommend.","source":"Google","submissionTime":"2022-12-09T00:00:00","userName":"John A."},{"reviewId":"f1dd41c2-9c8e-4c05-8e49-0ef09e5bb6c9","range":0,"rating":5,"reply":"Thank you for the review, Jordan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-12-09T13:39:00","review":"Great experience with store manager","source":"Google","submissionTime":"2022-12-09T00:00:00","userName":"Jordan A."},{"reviewId":"e0dfce13-1413-4812-907a-43f5e208e2c2","range":0,"rating":5,"reply":"Hi Deidra, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Devon! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-12-09T13:47:00","review":"Place was clean and staff was great, the store manager Devon was very helpful and made our experience awesome!","source":"Google","submissionTime":"2022-12-09T00:00:00","userName":"Deidra H."},{"reviewId":"19e225e2-3781-4313-a7e2-820eb92716e0","range":0,"rating":5,"reply":"Hi Zombie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Devon! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that!  Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-30T11:55:00","review":"Nice and clean. Friendly staff and good customer service. Devon was very helpful!","source":"Google","submissionTime":"2022-11-30T00:00:00","userName":"Zombie M."},{"reviewId":"ae22356e-0c55-4821-a8ec-2a78e0add602","range":0,"rating":5,"reply":"Thank you for the kind words, Lori! We're committed to providing excellent customer service. We're glad Devon has always been polite, patient, and efficient in all aspects of the rental process! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-08-16T14:47:00","review":"Outstanding customer service by Devon!  He has always been polite, patient, and efficient in all aspects of rental process! Very grateful for all his assistance!","source":"Google","submissionTime":"2022-11-28T00:00:00","userName":"Lori L."},{"reviewId":"1023d8c6-a4e0-4b52-bcd5-45f11fb6c679","range":0,"rating":5,"reply":"Jesse, we are so happy to hear that Devon could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage. We want you to know that we are here to assist you with any further storage needs at 888-storage!","replyTime":"2022-11-27T11:24:00","review":"Devon was fantastic. Extremely professional and courteous. Very helpful with showing the storage unit and walking me through the security and access code. Two thumbs up and would highly recommend coming out to Extra Space Storage in Cresent Springs,Ky!!!","source":"Google","submissionTime":"2022-11-26T00:00:00","userName":"Jesse G."},{"reviewId":"48df1a9d-79b0-4d70-a5cf-eb8db583cad6","range":0,"rating":5,"reply":"Tom, we are so happy to hear that we could accommodate you and provide an easy rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-19T12:31:00","review":"Friendly,  informative staff, clean facility and easy rental process","source":"Google","submissionTime":"2022-11-19T00:00:00","userName":"Tom D."},{"reviewId":"138c9bd1-cef6-4ceb-9dd2-917fa9f595ad","range":0,"rating":5,"reply":"Hi Khanivore!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 331-9030 or stop by the facility! ","replyTime":"2022-11-05T12:36:00","review":"Quick and easy! Got to my unit with everything ready to go same day!","source":"Google","submissionTime":"2022-11-05T00:00:00","userName":"Khanivore"},{"reviewId":"4a3a402b-5ec2-4b0f-92e1-4a5765737992","range":0,"rating":5,"reply":"Thank you, Diane. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-27T18:02:00","review":"Great advice from Chris on our storage unit needs. Thanks for your help.","source":"Google","submissionTime":"2022-10-26T00:00:00","userName":"Diane C."},{"reviewId":"2bac9f82-c8f6-4502-a6cc-12119bc2fe79","range":0,"rating":5,"reply":"Hello, Debra. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (859) 331-9030. ","replyTime":"2022-10-22T10:54:00","review":"Very nice facility and well worth the price.  My family always comes here for our storage needs.","source":"Google","submissionTime":"2022-10-22T00:00:00","userName":"Debra D."},{"reviewId":"c4b12b4f-e28a-4145-b246-4715288020e2","range":0,"rating":5,"reply":"We think our employee is great too! Thanks for the positive review, Dwight. We're committed to providing excellent customer service. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-09-20T09:21:00","review":"My second time renting from y'all and no one has contacted me or anything I just paid 111$ why has no one called or something? Where are my keys where is the lock?\n\nThe first time we had business it was perfect so smooth this just is sad and disappointing.\n\nEdit; I was able to come in and the man working was such a cool dude.\n\nGreat customer service and the unit is perfect. Thanks mate for all the help!","source":"Google","submissionTime":"2022-10-19T00:00:00","userName":"Dwight B."},{"reviewId":"b810e858-a15d-42ff-9638-f1c3a05b3fcd","range":0,"rating":5,"reply":"Hello, Shy. Thank you for the review. We're so glad Devon could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-10-15T10:06:00","review":"Had a excellent experience with this businesses today! Devon was a gem i suggest takin all your storage needs to them!","source":"Google","submissionTime":"2022-10-15T00:00:00","userName":"Shy T."},{"reviewId":"b6bb81da-fa7b-4212-9421-2dabccdf1c7f","range":0,"rating":5,"reply":"Thanks for the positive review, Adrian! We are glad you had a great experience with Devon. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2022-10-16T14:58:00","review":"Devon was fantastic!","source":"Google","submissionTime":"2022-10-15T00:00:00","userName":"Adrian S."},{"reviewId":"f426dd4d-1230-4a55-8997-52a8450bb12e","range":0,"rating":5,"reply":"Hi Frances, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Devin! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-10-14T15:23:00","review":"Devin was friendly, helpful, and knowledgeable.","source":"Google","submissionTime":"2022-10-14T00:00:00","userName":"Frances J."},{"reviewId":"b5839700-2030-4f2f-ae1f-6bd738775308","range":0,"rating":5,"reply":"Thanks for the kind words, Ed! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (859) 331-9030 if you need anything.\r","replyTime":"2022-10-08T09:38:00","review":"Very helpful! Highly recommend!","source":"Google","submissionTime":"2022-10-08T00:00:00","userName":"ed f."},{"reviewId":"0087d19c-b724-43bb-800d-3310b9455880","range":0,"rating":5,"reply":"Thanks for the kind words, Monkeytoast! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (859) 331-9030 if you need anything.\r","replyTime":"2022-10-07T13:38:00","review":"Very friendly staff! Made my rental experience smooth and enjoyable.  Would recommend to friends and family if they're ever in need of storage.","source":"Google","submissionTime":"2022-10-07T00:00:00","userName":"MonkeyToast D."},{"reviewId":"847de5c4-9797-41fb-ae64-d48ad96e7f00","range":0,"rating":5,"reply":"Hi Erica!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 331-9030 or stop by the facility! ","replyTime":"2022-10-04T14:18:00","review":"Very efficient and personable great experience","source":"Google","submissionTime":"2022-10-04T00:00:00","userName":"Erica S."},{"reviewId":"1ae3d530-a42c-4d11-abe5-be4ad7bbede0","range":0,"rating":5,"reply":"Thank you for the excellent review, Tammy! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage!","replyTime":"2022-10-04T09:11:00","review":"Easy to open an account and even easier to close it when I no longer needed a locker.","source":"Google","submissionTime":"2022-10-03T00:00:00","userName":"Tammy W."},{"reviewId":"b8ac1222-2ae2-462e-b8cc-e7c9b90349d2","range":0,"rating":5,"reply":"Hi Dan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. \n","replyTime":"2022-09-30T10:22:00","review":"Clean and friendly.","source":"Google","submissionTime":"2022-09-30T00:00:00","userName":"Dan A."},{"reviewId":"2ac2e1ef-7506-45d2-9f41-c8908040d470","range":0,"rating":5,"reply":"Hi Michael, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.  Feel free to stop by the office if you need anything! ","replyTime":"2020-02-13T16:18:00","review":"ALWAYS FRIENDLY! Clean, well managed, the price jumped up again is my only issue.","source":"Google","submissionTime":"2022-09-28T00:00:00","userName":"Michael M."},{"reviewId":"91d1a65b-0ad8-4f36-a358-3a42d645cf40","range":0,"rating":5,"reply":"Thanks for the kind words, Kelly! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (859) 331-9030 if you need anything.\r","replyTime":"2022-09-26T15:54:00","review":"Very customer friendly, professional and clean. Recommend highly","source":"Google","submissionTime":"2022-09-26T00:00:00","userName":"Kelly W."},{"reviewId":"756a3b4c-c63e-4f07-b159-0ef28c5d8aa2","range":0,"rating":5,"reply":"Hi, Adam ! Thanks for the positive review, it means a lot to our team. Please call (859) 331-9030 if you have any questions about your rental. ","replyTime":"2020-05-20T11:30:00","review":"Better experience than could be expected","source":"Google","submissionTime":"2022-09-23T00:00:00","userName":"adam b."},{"reviewId":"ab6ebb72-58f7-4a54-b3fd-4e0122dbe9d8","range":0,"rating":1,"reply":"Dwight, thank you for sharing your feedback. A review of your account shows your ID failed to validate you will need to come in the office with your ID before you gate code and unit information. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-09-20T09:21:00","review":"My second time renting from y'all and no one has contacted me or anything I just paid 111$ why has no one called or something? Where are my keys where is the lock?\n\nThe first time we had business it was perfect so smooth this just is sad and disappointing.","source":"Google","submissionTime":"2022-09-20T00:00:00","userName":"Dwight B."},{"reviewId":"e3399c1e-6d37-4745-8b11-14ff6b55127f","range":0,"rating":5,"reply":"Thanks for the awesome review, Teresa! We work hard to meet the expectations of our customers, and we're happy to hear Devin could assist you with your concern. Feel free to call us if you need anything.","replyTime":"2022-09-17T16:20:00","review":"Devin is the store manager here he did a outstanding job with helping us fine the right unit an needs he explained everything an actually cared about his customers","source":"Google","submissionTime":"2022-09-17T00:00:00","userName":"Teresa m."},{"reviewId":"f618250d-8cb6-4f04-b24c-257609e67687","range":0,"rating":5,"reply":"Hi Peg, thank you for your review. We're glad Devon’s assistance got everything straightened out! We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-09-16T16:27:00","review":"I had some difficulties at first with the code and locating my assigned locker but Devon’s assistance got everything straightened out! The storage area is clean and easy to access. I’m happy with my choice.","source":"Google","submissionTime":"2022-09-16T00:00:00","userName":"Peg M."},{"reviewId":"687fb8f5-0dcd-49ba-a218-b078e57daf62","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Keith. We're committed to being your go-to stop for all your local storage needs! We're glad Devon was able to help. As always stop by the office or call us on 888-storage if you need anything.  ","replyTime":"2022-09-14T11:41:00","review":"Most storage places SUCK! They treat you like it's about the money and nothing else. I was blown away when I dealt with this place. They're are lots of options out there but I will only choose this extra space storage from now on!! Thank you to the new manager Devon for all you help.","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"Keith P."},{"reviewId":"b7dd4f96-cced-41cf-96ea-f15a7d96961d","range":0,"rating":5,"reply":"Hello, Marni. Thank you for the review. We're so glad Devon could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-09-13T19:01:00","review":"Devon was super friendly and helpful!","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"Marni B."},{"reviewId":"d0606ee3-d962-4abf-8449-8803e7b020da","range":0,"rating":5,"reply":"Hi Secret Daisy. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Devon. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2022-09-13T16:34:00","review":"I worked with Devon who helped me set up a storage locker rental online. He was extremely helpful. I made a mistake and rented a locker at the wrong location and he changed the rental to the correct location for me. He was extremely polite and did an excellent job.\nHe is an example of exemplary customer service.\nD Hoffman","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"Secret D."},{"reviewId":"4b847389-3c7d-42b5-8081-5d7b337a945a","range":0,"rating":5,"reply":"Thanks for the recommendation, J! We work hard to meet the expectations of our customers, and we're happy to hear Devon was so professional! We are happy to help with any storage needs at 888-storage.","replyTime":"2022-09-13T18:41:00","review":"Fantastic facility!! Devon was very professional, informative, kind, and pleasant!! I highly recommend this place to anyone looking for extra space!! 5 stars","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"J R."},{"reviewId":"d8322035-0d18-40dd-a3fe-077d35b53d4b","range":0,"rating":5,"reply":"Hi Phillip, thanks so much for your review! We are thrilled to hear your experience with Stacy was positive and are always here to help with your storage needs! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-08-30T12:18:00","review":"I was graced by the amazing service of Stacy. Not only did she give me an amazing rate on my unit. But at the same time a church across the street was having a dual adoption day and a “Feed the homeless barbecue” Pretty much adopt a kid and get a free puppy. During the barbecue the grill was knocked over creating a massive fire. Stacy sprinted to the burning church and began rescuing orphans, puppies and the homeless.  Her outstanding dedication and selfless acts of heroism will never be forgotten. I will be a life long member at Extra Space Storage.","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"Phillip C."},{"reviewId":"a7f88a42-1695-4bc1-98ba-99597a4f22b5","range":0,"rating":5,"reply":"Hi S.b., your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. ","replyTime":"2022-09-02T14:31:00","review":"Great customer service. Was set up and ready to go in just a few minutes and my unit was clean and well maintained. Plus the auctions are always fun to go to. Overall very quick and easy, just like my ex!","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"S.B. W."},{"reviewId":"2d013d43-5392-4975-a05d-907c78a2d049","range":0,"rating":5,"reply":"Hi Jeff, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or give us a call at 888-STORAGE. \n","replyTime":"2022-08-27T14:38:00","review":"Great place! Nice and clean units!","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"Jeff B."},{"reviewId":"6d6276df-f13f-4acd-94d0-a0b33af4a008","range":0,"rating":5,"reply":"Thank you for the excellent rating, Derek! We're happy we were able to provide a smooth rental experience. Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-08-10T15:22:00","review":"Process was very simple to set up!","source":"Google","submissionTime":"2022-08-08T00:00:00","userName":"Derek B."},{"reviewId":"18bafd87-514b-481e-8c68-aa3cd32a07c7","range":0,"rating":1,"reply":"Stacy, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please call us at 888-storage so that we can learn more about your experience. ","replyTime":"2022-08-10T15:14:00","review":"I received an increased in my bill after only being in the unit for 4 months and since I wasn't able to log into my account to see the charge, I called the location. Apparently, a rate increase letter was sent to my old address on file, but not as an email. The lady working in the office wasn't very polite, never said sorry for the rate increase or had the answered to my questions which I find unacceptable. I had to demo on the phone with her how to answer the phone and what to say when someone calls in again with the same type of call I did. She said she'd been in customer service since 1986 and I said you need to be retrained again. She offered an apology that I didn't accept because she was patronizing me instead of being sincere.\n\nRemember, a simple, sincere \"I'm sorry\" can go a long way in a phone call and change everyone's mood. Also, if you don't know the answer, don't try to make one up. Offer a solution that will make the client happy and then find out from upper management what the actual info is so when it happens again, you have the answers.","source":"Google","submissionTime":"2022-08-08T00:00:00","userName":"Stacy S."},{"reviewId":"3765e728-800f-4abf-b91c-b90cd2aae4fa","range":0,"rating":5,"reply":"Edwin, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-07-12T12:53:00","review":"Transaction handled very smoothly and professionally.  Thank you.","source":"Google","submissionTime":"2022-07-12T00:00:00","userName":"Edwin C."},{"reviewId":"20f47844-4d01-40e6-9f78-fceae1f2ae0d","range":0,"rating":5,"reply":"Hi Michael, thank you for your review. We're glad our team was able to help! Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-07-11T10:57:00","review":"Very helpful indeed and helped me with all my concerns","source":"Google","submissionTime":"2022-07-11T00:00:00","userName":"Michael C."},{"reviewId":"f4453eea-7ce3-4b8b-ab61-bd5589c97f96","range":0,"rating":5,"reply":"Thanks for the awesome review, Ruthie! We work hard to meet the expectations of our customers, and we're happy to hear Devon hit the mark for you! Don't hesitate to stop by the office or contact us at (859) 331-9030 if you need anything.","replyTime":"2022-07-01T15:22:00","review":"Devon was awesome and very patient. He showed me the unit I asked about and very informative about the unit and what I was storing. I am very pleased. Thank you Devon so much","source":"Google","submissionTime":"2022-07-01T00:00:00","userName":"Ruthie P."},{"reviewId":"c7cded53-7ccb-4a46-8479-f476c73ca0eb","range":0,"rating":5,"reply":"Thanks for the great review, Jill! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Devon reflects that! Please call us at (859) 331-9030 if you have any questions!","replyTime":"2022-06-28T12:20:00","review":"Wow, what a great experience. Extra Space Storage in Erlanger is clean and the operation is efficiently run. I worked with Devon, who was personable and very helpful. I am a first time renter and He walked me through the details and was very knowledgeable and could easily answer all of my questions. The space I rented was clean and easy to access. A+ experience all around.","source":"Google","submissionTime":"2022-06-27T00:00:00","userName":"Jill C."},{"reviewId":"71232d97-e8b2-4c19-93c1-e0af2d716ee8","range":0,"rating":1,"reply":"Judy, thank you for your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. The value of our units changes from month to month based on market values. Periodically we adjust rates periodically to reflect the current value. Please call us to discuss your rental rate at 888-storage.","replyTime":"2022-06-18T12:40:00","review":"I would never rent from them as i was sucked in a time ago . they raise there rates all the time. you start out and then regularly raise there rates  now they raised over 70+ dollars a month on top of the high prices already. what started at 120 now over $260.00. they will rip you off in the end with their rate increases after you get in there and keep going till you have no other option but to get out of there fast. Do not rent nothing from Extra space. Fair warning to all the readers.","source":"Google","submissionTime":"2022-06-17T00:00:00","userName":"Judy A."},{"reviewId":"779b9fa6-79ed-443b-aae1-23777ad8a3ea","range":0,"rating":5,"reply":"Hi Ralph, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Devon! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-06-14T15:16:00","review":"Devon was extremely helpful to me today as I needed to rent a larger unit than I previously reserved. He was patient with all my questions and very professional!","source":"Google","submissionTime":"2022-06-14T00:00:00","userName":"Ralph B."},{"reviewId":"9f53305a-cf87-4381-bf21-7e54aa01f851","range":0,"rating":5,"reply":"Hi, Jessica ! Thanks for the positive review, it means a lot to our team. Please call (859) 331-9030 if you have any questions about your rental. ","replyTime":"2022-06-12T09:36:00","review":"Easy and pleasant experience! So glad I chose this location!","source":"Google","submissionTime":"2022-06-11T00:00:00","userName":"Jessica V."},{"reviewId":"9af5a5ef-180e-4a71-92ff-489a8fa06e03","range":0,"rating":5,"reply":"Thanks for the positive review, Sk0pey! We are glad you had a great experience with Don. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2022-05-31T10:07:00","review":"Don rocks!","source":"Google","submissionTime":"2022-05-30T00:00:00","userName":"Sk0pey"},{"reviewId":"b0b0326e-6177-4bdf-8a19-4f4404ace328","range":0,"rating":5,"reply":"Thank you for the excellent rating, Richwood! We're happy Don was able to provide a smooth rental experience. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2022-05-28T16:53:00","review":"The rental process was quick and easy.  Don made sure to explain the process and was very nice.","source":"Google","submissionTime":"2022-05-28T00:00:00","userName":"Richwood E."},{"reviewId":"4d686201-56bb-4781-aa4b-ed5168ebc161","range":0,"rating":1,"reply":"We're sorry to hear this, Jason Howell. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. ","replyTime":"2022-04-18T11:53:00","review":"NEVER USE !! They raised my rates from 175$ to 245$ A Month because they said their costs went up i call it price gouging taking advantage but if you use them it will happen to you\nWhat costs went up ? They said utilities I was there 2and a half years","source":"Google","submissionTime":"2022-04-18T00:00:00","userName":"Jason H."},{"reviewId":"2a4c2cbb-5116-4d4f-9aba-dcd4a63fb5da","range":0,"rating":5,"reply":"Hello, Mhairi. Thank you for the review. We're so glad Stacy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-04-14T14:29:00","review":"Stacy is fantastic ~ luv her great job well done","source":"Google","submissionTime":"2022-04-13T00:00:00","userName":"Mhairi C."},{"reviewId":"5eb34321-aa7a-4de9-b256-d5f3f5e43a4c","range":0,"rating":5,"reply":"Hello, Kim. Thank you for the 5-star review! We're so happy Stacy could help. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2022-04-14T11:35:00","review":"We came & needed a larger unit. Stacy helped us immediately.","source":"Google","submissionTime":"2022-04-13T00:00:00","userName":"Kim M."},{"reviewId":"89bc2d7e-35ec-4ec4-9383-5353011f6901","range":0,"rating":5,"reply":"Thanks for the positive review, Kevin! We are glad you had a great experience with Don. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-04-09T09:25:00","review":"THANKS FOR ALL THE HELP!\n\nGREAT SERVICE...DON...","source":"Google","submissionTime":"2022-04-09T00:00:00","userName":"Kevin J."},{"reviewId":"934de9e4-230e-4572-af61-6efdaa87501c","range":0,"rating":5,"reply":"Hi J.c.!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 331-9030 or stop by the facility! ","replyTime":"2022-04-09T11:51:00","review":"Thank you Stacy!","source":"Google","submissionTime":"2022-04-09T00:00:00","userName":"J.C. L."},{"reviewId":"e1a8ac4f-9542-44dc-ab46-2aee004df6ba","range":0,"rating":5,"reply":"Hi Billie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Don! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-04-08T18:29:00","review":"First time renter and Don made the experience so pleasant and simple! He is very knowledgeable and answered all of my questions. The space is perfect for my needs and exceptionally clean. Thank you so much Don!","source":"Google","submissionTime":"2022-04-08T00:00:00","userName":"Billie L."},{"reviewId":"6af3c302-a200-47b6-9aef-a72604a94cd2","range":0,"rating":4,"reply":"Thank you for your feedback, Maggie! Providing renters with clean, secure, and convenient facilities is our top priority. Stop by the office if you need anything. ","replyTime":"2022-04-04T10:03:00","review":"Clean, safe and convenient. Watch out for the price increase a few months in.","source":"Google","submissionTime":"2022-04-04T00:00:00","userName":"Maggie L."},{"reviewId":"665aef93-0de0-4fef-a676-b1752aaf53a3","range":0,"rating":4,"reply":"Hi Chad, thank you for leaving a review. We are sorry you didn't have a 5-star experience with Extra Space Storage. Please stop by the office or give us a call at 888-storage so we can make it right. ","replyTime":"2022-03-25T14:42:00","review":"good service, only giving 4 stars because they were closed yesterday.","source":"Google","submissionTime":"2022-03-25T00:00:00","userName":"Chad L."},{"reviewId":"5c45c45a-56b9-4bd4-8dcc-7b68428552a4","range":0,"rating":5,"reply":"Hi Tammy, thanks so much for your review! We are thrilled to hear your experience with Don was positive and are always here to help with your storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2022-02-19T17:27:00","review":"The entire process was seamlessly.  The ability\nto determine what size unit I needed (by having the availability of 360) was amazing.  I received a phone call within hours of renting the unit online to ensure I had everything I needed.  Don checked my code at the gate to ensure it was working before I arrived.  Customer Service is awesome!!!","source":"Google","submissionTime":"2022-02-19T00:00:00","userName":"Tammy A."},{"reviewId":"96aca850-e095-4fec-a0c7-53d4980455f4","range":0,"rating":5,"reply":"Thanks for the review, Ogmiguel! We are so happy we could meet your storage needs at Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-02-18T13:05:00","review":"Amazing customer service, very respectful and helpful.","source":"Google","submissionTime":"2022-02-18T00:00:00","userName":"ogmiguel"},{"reviewId":"8eefd074-47e0-498a-896c-531357b19a50","range":0,"rating":5,"reply":"Hi Nathan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-02-18T16:06:00","review":"Clean units with nice and polite employees","source":"Google","submissionTime":"2022-02-18T00:00:00","userName":"Nathan C."},{"reviewId":"45ab5738-aba8-4448-a3c3-2478b5452323","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Al. We're committed to being your go-to stop for all your local storage needs! We're glad Heather is wonderful to work with. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2022-01-24T13:09:00","review":"I always use this place whenever I need storage. Heather is wonderful to work with","source":"Google","submissionTime":"2022-01-22T00:00:00","userName":"Al M."},{"reviewId":"5bfd99da-77b0-481d-ba6a-72c7eaa49364","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Cindy. We're committed to being your go-to stop for all your local storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our team is great to work with. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-12-16T14:14:00","review":"Extra Space Storage is the nicest place to rent for Storage. It's  reasonable, clean and the staff is great to work with. This is my 3rd time renting.  Very satisfied.","source":"Google","submissionTime":"2021-12-16T00:00:00","userName":"Cindy D."},{"reviewId":"a5a4ae41-1494-49a8-a942-be8144c10009","range":0,"rating":5,"reply":"Thank you for the kind review, Christopher. We're glad our team was efficient and able to help! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.","replyTime":"2021-12-10T17:41:00","review":"Great service. Helpful staff, very efficient.","source":"Google","submissionTime":"2021-12-09T00:00:00","userName":"Christopher D."},{"reviewId":"9f5553d3-d552-4687-850c-1d6d8b64053c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Heather! We're happy we were able to provide a smooth rental experience. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-11-23T10:19:00","review":"Rented a space here through the self service machine. It was easy to use and a quick process","source":"Google","submissionTime":"2021-11-23T00:00:00","userName":"Heather M."},{"reviewId":"79e4caba-89ba-4720-8e35-3b00ddfc1829","range":0,"rating":5,"reply":"Hello, Rachel. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-11-23T18:32:00","review":"Guy was really nice and I got it done on time and good to go!!!!!!!!","source":"Google","submissionTime":"2021-11-22T00:00:00","userName":"Rachel T."},{"reviewId":"6d5e34d1-2a78-42db-90a4-af3dc09b03d2","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Laura! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-10-25T13:25:00","review":"I have rented from Extra space for 5 years... Great experience!  Staff was very friendly and helpful!  Very safe and well maintained!  I will definitely recommend Extra Space Storage to everyone!","source":"Google","submissionTime":"2021-10-25T00:00:00","userName":"Laura W."},{"reviewId":"ff4a50c7-dbfb-448d-ad84-e5b213768b39","range":0,"rating":5,"reply":"Thank you for your kind words, Amma. Security is our top priority and we appreciate that you have trusted us with your belongings! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-10-19T13:41:00","review":"Very easy rental and move in.  Very safe—and most of all, DRY!!- storage.  I was impressed that within 30 minutes of us removing our stored items we received a phone call to verify that we were the ones who removed the items.  Excellent storage!  Highly recommend!","source":"Google","submissionTime":"2021-10-18T00:00:00","userName":"Amma J."},{"reviewId":"2020825f-f696-4325-9220-2794e9c2cf76","range":0,"rating":5,"reply":"Thanks, Mike. We are thrilled you had a great experience with Extra Space Storage. Stop by our office if you need anything in the future!","replyTime":"2021-10-15T10:11:00","review":"Very helpful and transparent service on options available! Great selection of storage units","source":"Google","submissionTime":"2021-10-15T00:00:00","userName":"Mike H."},{"reviewId":"17fd4a57-a0c8-4804-81c1-1237edce1ed4","range":0,"rating":5,"reply":"Randall, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-09-28T13:10:00","review":"Great prices clean units","source":"Google","submissionTime":"2021-09-28T00:00:00","userName":"Randall R."},{"reviewId":"1c320417-bdc0-486d-a774-1da3ca588c91","range":0,"rating":5,"reply":"We appreciate you taking the time to leave a rating, John! Don't hesitate to stop by the office if you need anything. ","replyTime":"2021-09-28T14:57:00","review":"Kiosk is easy to use very concise Brent when the office isn’t open","source":"Google","submissionTime":"2021-09-28T00:00:00","userName":"John W."},{"reviewId":"0c614612-d932-449b-93e3-7519c36a5fa0","range":0,"rating":5,"reply":"Thank you for your feedback, Scott! Providing renters with clean and secure facilities is our top priority. We're glad Jackie was able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-09-29T18:25:00","review":"Excellent facility.  Clean and very secure. Jackie was extremely helpful.  Highly recommend for your storage needs.","source":"Google","submissionTime":"2021-09-03T00:00:00","userName":"scott k."},{"reviewId":"c009f80c-a1a7-4317-9518-0112e21b8de8","range":0,"rating":5,"reply":"Mike, we are so glad you had a good experience with us! We're so grateful to have you as a customer. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-08-31T10:53:00","review":"Great place to store your stuff  good people that work with you  up front with everything  very happy  with them","source":"Google","submissionTime":"2021-08-02T00:00:00","userName":"Mike A."},{"reviewId":"8bdb3c13-a1ed-4626-ad2b-b96affda4fc7","range":0,"rating":4,"reply":null,"replyTime":null,"review":"I was a little nervous at first due to nobody in the office. But the automated kiosk was quick and simple to use! (need a smart phone to make it easier)\nplace was very clear and served our needs perfectly","source":"Google","submissionTime":"2021-07-28T00:00:00","userName":"Brad M."},{"reviewId":"b282467d-a23a-419b-a646-6986faa4c47d","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very friendly staff and easy access to my things! Definitely recommend to others!!","source":"Google","submissionTime":"2021-07-23T00:00:00","userName":"Ashley L."},{"reviewId":"15e079d6-772b-41c0-8a4e-8605c38b16a7","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Quick and easy to get an available space, everything can be done over the phone- no contact.\nStorage space was clean and maintained!","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"Cyndi G."},{"reviewId":"71a015cf-73dc-405a-8931-9088028ffedd","range":0,"rating":5,"reply":"Thank you, Chad. Your rating means so much to us!","replyTime":"2021-05-18T23:41:00","review":"I work in sales and good customer service is hard to find anymore. Extra Space storage has great customer service and they are knowledgeable and get you taken care of fast.","source":"Google","submissionTime":"2021-05-18T00:00:00","userName":"Chad N."},{"reviewId":"5e4c5602-3df4-41c0-9319-a099d876547c","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Tammy! We're so happy to hear Jennifer and Heather were able to make your rental process quick and painless! Give us a call at (859) 331-9030 if you need any future assistance.","replyTime":"2021-05-21T14:44:00","review":"Both Jennifer and Heather made it easy to get my unit together, it was quick and painless ?? no pushing to rush the rental, I was also able to view my unit before signing the contract via DocuSign.\nThank you both so much.","source":"Google","submissionTime":"2021-05-18T00:00:00","userName":"Tammy E."},{"reviewId":"acbd4adb-5ac8-4b6c-a23b-baf8dcc9bd58","range":0,"rating":5,"reply":"Thanks, Nicholas! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-04-02T10:22:00","review":"Very easy to rent a unit. I explained to them what I was storing and they explained what size unit I may need. Quick process, great price!","source":"Google","submissionTime":"2021-03-27T00:00:00","userName":"Nicholas B."},{"reviewId":"30531607-f169-454e-b3df-b86468513a7c","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Jose! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (859) 331-9030 if you need any future assistance with your storage unit. ","replyTime":"2021-02-08T14:39:00","review":"I just rented a storage unit at this place on line and completed my paper work over the phone and it was super easy and pleasant! The associates that helped me were great! I would definitely recommend because of the exceptional service and very reasonable prices!","source":"Google","submissionTime":"2021-02-08T00:00:00","userName":"Jose G."},{"reviewId":"10aa461c-4696-4d0f-bf5f-2ff24a5dcd03","range":0,"rating":5,"reply":"Thanks, Billie! We're so happy you had a positive experience with Extra Space Storage! Please let us know if you have any questions about your storage unit. ","replyTime":"2021-01-25T08:42:00","review":"I needed a storage unit right away and they were able to accommodate for me with no hesitation. They are a little pricey but the units are secured and I have no worries about where my belongings are at.","source":"Google","submissionTime":"2021-01-24T00:00:00","userName":"Billie P."},{"reviewId":"1ac0e8d1-6d8a-4b6d-a222-aae9c96f8d7a","range":0,"rating":5,"reply":"Thank you for the review, Lyndsey! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Stop by the office if you ever need anything!","replyTime":"2021-01-19T07:35:00","review":"Their customer service goes above and beyond my expectations each time I go there. There is zero hassle, little to no effort involved here, I would recommend above all others!","source":"Google","submissionTime":"2021-01-18T00:00:00","userName":"Lyndsey C."},{"reviewId":"767e20f7-530b-49b7-ab90-58688dc3e729","range":0,"rating":5,"reply":"Thank you for the review, Beatrice! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Thank you for choosing Extra Space Storage.","replyTime":"2021-01-13T12:32:00","review":"Very nice young lady helped me set up my unit from start to finish. Highly recommend this business they are quick efficient and very polite","source":"Google","submissionTime":"2021-01-13T00:00:00","userName":"Beatrice E."},{"reviewId":"8972ca11-a311-4648-ad07-886a587d7dba","range":0,"rating":5,"reply":"Wow, thanks Alexis! We appreciate our customers and work hard to keep our storage facilities clean to make sure we are exceeding your expectations! Please let us know if you have any questions. ","replyTime":"2021-01-13T14:33:00","review":"Very clean location and polite employees","source":"Google","submissionTime":"2021-01-13T00:00:00","userName":"Alexis P."},{"reviewId":"0e0973f9-6491-4b5a-a206-c2aa454d9f46","range":0,"rating":5,"reply":"We appreciate the review, David! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything with your storage unit. ","replyTime":"2020-09-22T08:48:00","review":"Very easy sign up--works great ---easy in and out of a secure facility.","source":"Google","submissionTime":"2020-09-21T00:00:00","userName":"David E."},{"reviewId":"9bc7bc6a-546c-4205-8ba6-fa1079d14351","range":0,"rating":5,"reply":"Matt, we are so happy to hear that we could accommodate you and provide a smooth self storage rental experience. Thank you so much for choosing Extra Space Storage!\n","replyTime":"2020-09-10T09:46:00","review":"Had a great experience with Luis. He was able to answer all my questions and get me set up in no time.","source":"Google","submissionTime":"2020-09-10T00:00:00","userName":"Matt D."},{"reviewId":"161fdb33-a1c7-44f0-94ad-bdd538f0db0d","range":0,"rating":5,"reply":"Hey Austin, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience having a self storage unit with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2020-09-02T10:47:00","review":"They called to make sure everything is set up and good to go on my end, and told me how to get into the area, and we’re my lock was for my unit, very happy with these guys!!","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"Austin G."},{"reviewId":"5d6de713-9723-4ddf-8e22-3fdda38fe454","range":0,"rating":5,"reply":"Thank you for the kind words, Cody. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance with your storage unit. \n","replyTime":"2020-09-03T08:17:00","review":"Luis was excellent help. Would recommend!","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"Cody A."},{"reviewId":"7bc330b0-b146-4f8f-84cf-63f617c26d37","range":0,"rating":5,"reply":"Thank you for the review, Heather! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any additional self storage needs.","replyTime":"2020-09-03T09:40:00","review":"Good. Luis was great.","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"Heather T."},{"reviewId":"b1b43d65-f6e6-4611-a543-d11da1ced553","range":0,"rating":5,"reply":"Thank you, Rj. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions about your storage unit. ","replyTime":"2020-08-21T07:55:00","review":"Great service. Love it","source":"Google","submissionTime":"2020-08-20T00:00:00","userName":"Rj L."},{"reviewId":"61f3a502-2306-43f4-942a-a208777c4f23","range":0,"rating":5,"reply":"Hi Brittany, we appreciate you taking the time to share your experience with us! We agree, Luis is such an asset to our team! Thank you for choosing Extra Space Storage for your self storage needs. We look forward to serving you again in the future!","replyTime":"2020-08-17T09:45:00","review":"Luis has excellent customer service! He was very helpful and knowledgeable with all my questions! I would recommend him to anyone looking for storage! Very happy with the services! Thanks so much Luis! Look forward to doing business with you again!","source":"Google","submissionTime":"2020-08-17T00:00:00","userName":"Brittany S."},{"reviewId":"2209caa8-fc87-4fec-b951-b743b73e3294","range":0,"rating":5,"reply":"Thanks, Kelsey! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your self-storage needs. We're thrilled to hear we were able to provide that for you!\n","replyTime":"2020-08-17T15:05:00","review":"The store manager was awesome and made things extremely easy.","source":"Google","submissionTime":"2020-08-17T00:00:00","userName":"Kelsey M."},{"reviewId":"6d4844ba-b9ff-4f30-8561-ff139c15146c","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Isabella! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (859) 331-9030 if you need any future assistance with your storage unit. ","replyTime":"2020-08-10T14:43:00","review":"I usually don’t leave reviews but I had such a great experience here. The manager was extremely accommodating and helped me with a stressful moving process. I would highly recommend this location!","source":"Google","submissionTime":"2020-08-10T00:00:00","userName":"Isabella G."},{"reviewId":"62113251-573a-4d72-bedb-0e3989da4bb6","range":0,"rating":5,"reply":"Thank you for the kind words, Audrey. We're glad our manager was able to help with all of your self-storage needs! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2020-07-31T12:42:00","review":"The facility and business is very clean and tidy. I was cheerfully great and the manager, Luis, was polite and friendly. He provided me ample amounts of information and made sure I got the right unit for my needs.  I highly recommend using Extra Space Storage for your storage needs!","source":"Google","submissionTime":"2020-07-31T00:00:00","userName":"Audrey O."},{"reviewId":"b6533460-0378-40a9-940f-22606f6c33f1","range":0,"rating":5,"reply":"Thanks, Erin! We're pleased to hear you've had a positive experience throughout the process of finding a safe, affordable storage unit. Stop by our office if you need anything in the future!\n","replyTime":"2020-08-03T05:13:00","review":"Great service! Renting was quick and painless with no contact in play.. unit is perfect for our needs and a heck of a deal!","source":"Google","submissionTime":"2020-07-31T00:00:00","userName":"Erin Y."},{"reviewId":"cee8ab46-a9d9-4964-97ef-5babaf608ac3","range":0,"rating":5,"reply":"Hi Ben, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting your storage unit with us! Stop by the office if you need anything!\n","replyTime":"2020-07-31T11:43:00","review":"Process for signing up was easy and painless! The manager that contacted me, Luis, was extremely friendly, helpful, and guided me through the process with ease! Thank you!","source":"Google","submissionTime":"2020-07-30T00:00:00","userName":"Ben Y."},{"reviewId":"d002d6a4-accc-45fb-8c0e-b27bd65b7a71","range":0,"rating":5,"reply":"DJ Fisher, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.","replyTime":"2019-07-16T17:22:00","review":"Friendly, great secure service. Be prepared for price increase at some point during your rent. Other than that increase, it is a great place to keep your valuables stored.","source":"Google","submissionTime":"2020-07-22T00:00:00","userName":"DJ F."},{"reviewId":"2dd08d3f-894a-4985-8038-a69facd2cec4","range":0,"rating":5,"reply":"Hey Keara, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2020-07-15T07:25:00","review":"We loved using Extra Space Storage when we were living in our one bedroom apartment and needed extra space. The facility was clean, safe and kept in great condition! Also, the staff was incredibly nice and accommodating to anything we needed!","source":"Google","submissionTime":"2020-07-14T00:00:00","userName":"Keara F."},{"reviewId":"b0f42045-cbba-4070-bbdc-c806d6bff288","range":0,"rating":5,"reply":"Hello, James, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your self-storage needs. Please let us know if you need anything.","replyTime":"2020-07-13T12:09:00","review":"Most people wouldn’t describe renting a storage space as a absolute joy but in this case it was.   The customer service I received from Luis was heads and tales above the rest.  I highly recommend them!","source":"Google","submissionTime":"2020-07-12T00:00:00","userName":"James H."},{"reviewId":"b6034550-d33b-43ac-aeea-830edc888a87","range":0,"rating":5,"reply":"Hi Amanda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your self-storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2020-07-02T11:54:00","review":"Rhea was great, she made setting up a new unit easy and fast.","source":"Google","submissionTime":"2020-06-30T00:00:00","userName":"Amanda S."},{"reviewId":"4e2d20a7-0d83-4d5b-8180-5f265d1871ec","range":0,"rating":5,"reply":"Hi Jessica, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer and choosing us as your self storage solution. Give us a call if you need any assistance in the future!\n","replyTime":"2020-06-30T08:27:00","review":"Absolutely wonderful customer service. I would definitely recommend!","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Jessica L."},{"reviewId":"d9a07c06-524b-478f-b0c2-8185acbf1e3c","range":0,"rating":5,"reply":"Thank you, Jeanne. We appreciate your 5-star review! Please stop by the office if you need anything with your storage unit!","replyTime":"2020-06-29T11:43:00","review":"Rhea helped me out in a pinch!  I was stuck with a Full moving Truck on Sunday and no where to unload it due to another facilities miscommunication.   Rhea saved the day and made the experience quick, painless and friendly.  Thank you!!","source":"Google","submissionTime":"2020-06-28T00:00:00","userName":"Jeanne W."},{"reviewId":"d6c485d8-c911-4cd0-b727-45626bb64f07","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Jeff! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (859) 331-9030 if you need any future assistance with your RV storage. ","replyTime":"2020-06-29T09:48:00","review":"Rhea was very professional and helpful. I’m in the process of moving and needed a place to store my RV . Rhea had me setup in about a half an hour. Thanks Rhea for your hard work","source":"Google","submissionTime":"2020-06-28T00:00:00","userName":"Jeff A."},{"reviewId":"acbce0bf-8b2f-45c3-80e4-67f765d13e30","range":0,"rating":5,"reply":"Hi Shalindra, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your self-storage needs! Give us a call at (859) 331-9030 or stop by the office if you need anything!\n","replyTime":"2020-06-25T07:21:00","review":"They worker Rhea was very nice and sweet .. I would highly recommend this place ??","source":"Google","submissionTime":"2020-06-24T00:00:00","userName":"shalindra p."},{"reviewId":"6fc40640-3222-4d25-baee-d908510a4353","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business!  Thanks for your kind words Kitkat64. We truly appreciate the recommendation as well as the 5-star review!","replyTime":"2020-05-22T10:54:00","review":"Rhea the lady works at the one in Cresant Springs Ky is a very awesome lady. She is very informative, pleasant and if you have a need or something wrong she is right on it. Also the place is very clean, and very reasonable, secured well main thing that's most important. I'd recommend this place for anyone who needs to rent a storage bin. Got first month free, locks that are guaranteed not be be broken by anyone was very reasonable to buy. So need a unit storage bin northern part of ky this place is where to go.","source":"Google","submissionTime":"2020-05-22T00:00:00","userName":"kitkat64 L."},{"reviewId":"00cf71f8-569c-4531-bfe6-7265653b69a0","range":0,"rating":5,"reply":"Hi Ethan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Thank you for the excellent rating!","replyTime":"2020-05-22T11:46:00","review":"Great facility.  Very easy process to set up a new unit. Completed it all electronically. The staff was very helpful.","source":"Google","submissionTime":"2020-05-22T00:00:00","userName":"Ethan T."},{"reviewId":"22daba06-c159-4d98-9a36-ff55e665c8e0","range":0,"rating":4,"reply":"Hi Greg, thank you for your review. We're glad Rhea was able to help! Let us know if we can do anything to assist you! ","replyTime":"2020-01-13T15:51:00","review":"Decent storage near my house. Rhea was very helpful.","source":"Google","submissionTime":"2020-01-13T00:00:00","userName":"Greg W."},{"reviewId":"3ec9bdb6-67f7-4b32-865e-c41284d3022e","range":0,"rating":5,"reply":"Hey April, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2019-12-28T12:05:00","review":"Matt has exceptional customer service, friendly, and knowledgeable about the company.\nI always enjoy coming into the store or making a phone call as I never have any problems.","source":"Google","submissionTime":"2019-12-28T00:00:00","userName":"April B."},{"reviewId":"4eed986a-c32e-48dd-8a6d-07d566db54ed","range":0,"rating":5,"reply":"Thank you for letting us help with your storage needs, Chris! We appreciate your business and are here to help if you need any future assistance!","replyTime":"2019-12-28T15:14:00","review":"outstanding service","source":"Google","submissionTime":"2019-12-28T00:00:00","userName":"Chris H."},{"reviewId":"6248de6d-b7cd-41bd-9606-3d25a85dcc91","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Daniel! We appreciate your business and are here to help if you need any future assistance!","replyTime":"2019-12-28T16:23:00","review":"Easy in easy out. Quick and easy set up.","source":"Google","submissionTime":"2019-12-28T00:00:00","userName":"Daniel A."},{"reviewId":"5473f4eb-98e5-4583-b76d-4469ecde03d2","range":0,"rating":5,"reply":"Tre, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs.","replyTime":"2019-12-10T15:47:00","review":"Nice units","source":"Google","submissionTime":"2019-12-09T00:00:00","userName":"Tre"},{"reviewId":"8df4789b-7d49-493b-9612-13e55c88a92a","range":0,"rating":5,"reply":"Thanks for the 5-star review, David! At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. Stop by our office if you need anything in the future!","replyTime":"2019-12-03T10:41:00","review":"Great prices","source":"Google","submissionTime":"2019-12-02T00:00:00","userName":"David G."},{"reviewId":"8ec46821-5f05-45b8-93d1-3edb68cbe18b","range":0,"rating":5,"reply":"Thank you for the kind words, Christian! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Don't hesitate to reach out if you need anything!\n\n","replyTime":"2019-11-17T08:54:00","review":"Great service. Facilities were clean. Cameras everywhere. Not to mention, great sushi right around the corner.","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Christian L."},{"reviewId":"f6700c18-3aa9-4d97-9c82-2d8afc3176bb","range":0,"rating":5,"reply":"Hi Terrie Jo, thanks for your review! Rhea is such an asset to our team and we're so glad to hear you had a positive experience renting with her. Give us a call at (859) 331-9030 if you need anything!","replyTime":"2019-11-16T15:38:00","review":"Rhea was extremely helpful. She was pleasant and made me feel welcomed.","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Terrie J."},{"reviewId":"ebc21f04-f12d-414f-ac64-b209352887a3","range":0,"rating":5,"reply":"Trinity, we know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Let us know if we can do anything else to assist you! ","replyTime":"2019-11-12T16:31:00","review":"It's a storage space.","source":"Google","submissionTime":"2019-11-12T00:00:00","userName":"Trinity C."},{"reviewId":"8cd66e89-6e55-466c-a74b-ae72d557398e","range":0,"rating":4,"reply":"Thank you for the kind words, Amanda! We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-11-03T12:30:00","review":"Great customer service... pricing was a little different than we were first led to believe, but it works.","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Amanda H."},{"reviewId":"cfc78313-b0ee-47c6-8954-2da873e97c7c","range":0,"rating":5,"reply":"Hi Tamela, thank you for your review. We're glad Rhea was able to help! Let us know if we can do anything to assist you!\n","replyTime":"2019-10-25T17:35:00","review":"Rhea was super helpful!!","source":"Google","submissionTime":"2019-10-25T00:00:00","userName":"Tamela L."},{"reviewId":"0dcf7678-b85d-476b-a62b-e7068b2ce50f","range":0,"rating":5,"reply":"Thank you for the kind words, Shayla. We're glad Rhea was able to help! Our team is here to serve you, so give us a call at (859) 331-9030 if you need any future assistance.\n","replyTime":"2019-10-25T17:35:00","review":"Rhea was amazing!! She was so helpful and nice!","source":"Google","submissionTime":"2019-10-25T00:00:00","userName":"Shayla A."},{"reviewId":"4c8bf4f9-785c-42ad-a32e-acf5f1bed3ae","range":0,"rating":4,"reply":"Lynette, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.\n","replyTime":"2019-10-25T17:34:00","review":"I?ve used this space in the past and have a fundamental issue with the 6-month rent increases. It is exploitive especially when our hands are tied. Service from Rhea at the Crescent Springs KY location has been exemplary, however.","source":"Google","submissionTime":"2019-10-25T00:00:00","userName":"Lynette J."},{"reviewId":"350ac2da-cb4a-4a87-ae3d-99708b801b64","range":0,"rating":5,"reply":"Thank you for leaving us a review, Steven! We?d love to hear more about your experience at Extra Space Storage! If you have any additional feedback please contact us at (859) 331-9030.\n\n","replyTime":"2019-10-07T15:41:00","review":"I love this place and the people. The website is very helpful as well!","source":"Google","submissionTime":"2019-10-24T00:00:00","userName":"steven c."},{"reviewId":"dd7a324a-860c-4af6-a2c7-0d17f67d7334","range":0,"rating":5,"reply":"Earning a 5-star rating from you means a lot to us, Frank! Thank you for choosing Extra Space Storage. Stop by our office if you need anything!","replyTime":"2019-10-12T13:46:00","review":"The young lady there was very attentive and was very considerate of my time and needs.  Excellent experience with her.","source":"Google","submissionTime":"2019-10-24T00:00:00","userName":"frank m."},{"reviewId":"5ae4095f-9747-4247-b4bf-2e5ec10126be","range":0,"rating":5,"reply":"Thank you for the excellent rating, Tom! We're happy we were able to provide a smooth rental experience!","replyTime":"2019-10-12T16:53:00","review":"The facility is very clean and well maintained. Rhea made the whole process very easy for us. We will go back again if the necessity arises.","source":"Google","submissionTime":"2019-10-24T00:00:00","userName":"Tom G."},{"reviewId":"ab8e4b6c-1fef-4d43-b1a0-1fc1dd9674b9","range":0,"rating":5,"reply":"Hi, Chrystal, thank you so much for your kind words! We know you have many options for storing your belongings and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer!","replyTime":"2019-10-19T15:43:00","review":"Great","source":"Google","submissionTime":"2019-10-19T00:00:00","userName":"Chrystal G."},{"reviewId":"c980faab-42d6-4715-b710-83c83163c361","range":0,"rating":5,"reply":"Thanks, Lisa Anne! Thank you for taking the time to share your experience! Hearing that you found the online reservation process helpful is the best thing we could hope for! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-09-19T15:26:00","review":"So awesome. Made this very easy. Loved the online reservation product. Great service!","source":"Google","submissionTime":"2019-09-19T00:00:00","userName":"Lisa A."},{"reviewId":"79f6a6aa-85ba-4daa-96b1-14ea58ee6cb9","range":0,"rating":5,"reply":"Hi, Larry, thank you so much for your kind words. We know you have many options for storing your belongings and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer!\n","replyTime":"2019-09-14T16:45:00","review":"Convenient location","source":"Google","submissionTime":"2019-09-13T00:00:00","userName":"Larry W."},{"reviewId":"74f7187d-ab05-4563-8e30-997702b89c2b","range":0,"rating":5,"reply":"Hi, Eric! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Rhea! Our team is here to help keep your experience great, so let us know if we can do anything else for you!","replyTime":"2019-09-07T14:16:00","review":"What can I say?  My experience at Extra Space has been fantastic.  Rhea, the property manager, has provided exemplary customer service.  Always courteous, friendly, professional and proactively finding solutions to my storage needs.","source":"Google","submissionTime":"2019-09-06T00:00:00","userName":"Eric P."},{"reviewId":"724cbef3-c60b-4cb6-8673-c84d68692e1e","range":0,"rating":5,"reply":"We really appreciate you taking the time to leave us a review, Kentucky Gent! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you!","replyTime":"2019-08-23T16:43:00","review":"Very friendly","source":"Google","submissionTime":"2019-08-22T00:00:00","userName":"Kentucky G."},{"reviewId":"599d5a20-9e23-479a-b474-9f307065ad33","range":0,"rating":5,"reply":"Thank you, Marie, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-08-21T16:03:00","review":"Awesome place","source":"Google","submissionTime":"2019-08-21T00:00:00","userName":"Marie C."},{"reviewId":"fe21a185-cc67-49b2-b0da-e6822d8b5806","range":0,"rating":5,"reply":"Thanks, Chris! We are so happy to hear that our staff was able to make your sign up process easy! We really appreciate your business and are here to help if you need anything!","replyTime":"2019-08-17T15:03:00","review":"Easy sign up","source":"Google","submissionTime":"2019-08-16T00:00:00","userName":"Chris G."},{"reviewId":"db469f11-8215-4f46-a7c0-dd6ae90493f4","range":0,"rating":5,"reply":"Your kind words are appreciated, Moriah! Thank you for recommending us to your friends and family! We're thrilled to hear that Rhea provided you with the customer service you deserve throughout your rental experience! Don't hesitate to stop by the office or contact us at (859) 331-9030 if you need anything.","replyTime":"2019-08-06T15:44:00","review":"Rhea is so helpful and sweet!! Would recommend to anyone!","source":"Google","submissionTime":"2019-08-05T00:00:00","userName":"Moriah B."},{"reviewId":"23f61aea-3123-43e2-bbdb-1a8c72f91122","range":0,"rating":5,"reply":"Nikole, thank you for the 5-star review! It's wonderful to hear that Rhea stayed late to make sure you were able to secure your new unit! Your recommendation to family and friends is the best compliment that we can receive! Thanks for choosing Extra Space Storage!","replyTime":"2019-07-17T16:43:00","review":"Rhea was awesome! She stayed late to help me and saved one last spot for me. Highly recommend.","source":"Google","submissionTime":"2019-07-16T00:00:00","userName":"Nikole I."},{"reviewId":"3b6f8cf9-987b-4125-9974-e88476a96ee7","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jaylan. We are so happy to hear you?ve had a great experience renting with Rhea. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-07-07T13:52:00","review":"Rhea was great! Very informative!","source":"Google","submissionTime":"2019-07-05T00:00:00","userName":"Jaylan G."},{"reviewId":"91ae0046-95a2-4389-8a4b-1b740783d945","range":0,"rating":5,"reply":"Hi, Toni, we're glad our team was able to help! Thanks for providing your feedback! We are happy to hear we were able to provide you quick and easy service! We really appreciate your business and are here to help if you need anything!","replyTime":"2019-06-18T15:33:00","review":"Very helpful and easy!","source":"Google","submissionTime":"2019-06-17T00:00:00","userName":"Toni H."},{"reviewId":"b2557613-6137-4f95-9eaf-ecfda585e9ff","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Lindsay! We're pleased to hear you've had a positive experience throughout the rental process! Stop by our office if you need anything! Rhae and the rest of our team look forward to serving you again in the future!","replyTime":"2019-06-12T17:34:00","review":"This has been the BEST experience! Rhae went above and beyond to take care of what I needed! I will definitely be a customer for a long time going forward!","source":"Google","submissionTime":"2019-06-11T00:00:00","userName":"Lindsay L."},{"reviewId":"0f649bee-e0b8-4b65-bf89-1719ee17ecdf","range":0,"rating":5,"reply":"We really appreciate the excellent review, Michelle! We are glad Jay was able to provide exceptional customer service as quickly as possible! Please stop by the office or give us a call if there is anything else we can do for you.","replyTime":"2019-06-04T18:15:00","review":"Jay was Very helpful, made process easy and quick!","source":"Google","submissionTime":"2019-06-01T00:00:00","userName":"Michelle W."},{"reviewId":"c3237420-3386-4426-9cec-032cca3ef519","range":0,"rating":5,"reply":"We're grateful for loyal customers like you, Chad! We're pleased to hear you've had a great experience throughout the rental process! Stop by our office if you need anything in the future!","replyTime":"2019-05-29T18:07:00","review":"Great experience!!","source":"Google","submissionTime":"2019-05-28T00:00:00","userName":"Chad S."},{"reviewId":"f2c80b19-a9a4-4e45-a9f9-15c30256f9f2","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Jen! We are thrilled to hear Rhea provided you with outstanding customer service while helping get you a great deal! Our team is here to make sure you have a great experience while storing, so let us know if we can do anything else for you!","replyTime":"2019-05-27T16:06:00","review":"I am a first time renter of storage units.  Thanks to Rhea's phenomenal assistance, the experience was so easy. Outstanding customer service, Rhea got me all set up and even cheaper Insurance than I had found on my own. Handling walk-in customers and ringing telephones while assisting me, she politely and efficiently helped everyone flawlessly. Rhea's longevity and experience working here clearly shows and is a delight to know.","source":"Google","submissionTime":"2019-05-24T00:00:00","userName":"Jen I."},{"reviewId":"b7869539-9728-4b58-9efa-290ba9fbbde6","range":0,"rating":5,"reply":"We appreciate you sharing the positive experience you had at Extra Space Storage, Steven! The recommendation means the world to us. We are glad to meet your storage needs!","replyTime":"2019-05-21T15:57:00","review":"Good place","source":"Google","submissionTime":"2019-05-20T00:00:00","userName":"Steven B."},{"reviewId":"bca97c7e-e687-4b06-92ae-d00c41e34c8f","range":0,"rating":5,"reply":"Thank you for the kind words, Missy! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!","replyTime":"2019-04-20T17:00:00","review":"We have just recently rented so this review is for the initial set up and customer service. Signing up for a unit was quick and easy. The fella running the place is awesome.  So far so good!","source":"Google","submissionTime":"2019-04-20T00:00:00","userName":"Missy G."},{"reviewId":"83f74a37-9c1d-4104-9f20-a436b72a9522","range":0,"rating":5,"reply":"Thank you for the excellent rating, Marcia! 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