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We're glad to hear you had a great experience, and we will certainly share your kind words with Luis and the rest of the team.","replyTime":"2026-11-02T07:47:00","review":"I had a great experience with Extra Space Storage, and Luis deserves special recognition for his outstanding customer service. He is always friendly, professional, helpful, and willing to go above and beyond to make sure everything goes smoothly. It's refreshing to deal with someone who genuinely cares about customers and takes pride in their work. Luis is a great asset to Extra Space Storage, and I highly recommend this location!","source":"Google","submissionTime":"2026-11-02T00:00:00","userName":"The E."},{"reviewId":"51125357-2f20-4448-a4cf-c25c81a557a6","range":0,"rating":5,"reply":"Thank you for sharing your experience and recommendation, James. We're glad to hear that Luis has provided such helpful, courteous, and dependable service. We will be sure to pass along your kind words to Luis and the rest of our team.","replyTime":"2026-11-02T07:48:00","review":"Luis at Extra Space Storage always goes above and beyond to provide excellent customer service. He is courteous, knowledgeable, dependable, and always makes you feel welcome. He takes the time to answer questions and make sure everything is taken care of. It's employees like Luis who make a business stand out. Extra Space Storage is lucky to have him on their team. Highly recommend!","source":"Google","submissionTime":"2026-11-02T00:00:00","userName":"James H."},{"reviewId":"558bf99d-391a-4c08-b88a-481198275095","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Tim. We are glad to hear that Luis took great care of you during your move-out, and we will be sure to share your kind words with him and the rest of our team.","replyTime":"2026-10-17T12:28:00","review":"Luis, at extra space made our experience great. We had an issue at move out and he took care of us!","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Tim J."},{"reviewId":"3fac19c2-44da-4fff-85df-a41e1ac9156a","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Daniel! We're glad to hear that access was easy and that Luis provided helpful, friendly service. We'll be sure to share your kind words with him and the team. We look forward to storing your camper with us!","replyTime":"2026-10-18T10:01:00","review":"Access was very easy and Luis was extremely helpful and friendly. Looking forward to storing our camper here! Thanks!","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Daniel P."},{"reviewId":"2bba9413-3792-430f-b758-a90102073d5c","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Charles. We're glad to hear that Luis was so helpful and easy to talk with, and we will be sure to share your kind words with him and our team.","replyTime":"2026-09-22T07:47:00","review":"Luis is the best of the best! He is so easy to talk with and is so helpful when answering any questions.","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Charles L."},{"reviewId":"0d22c4d7-6275-44b8-9cb4-8ea8d50dba9c","range":0,"rating":5,"reply":"We're overjoyed to have been able to assist you. Thank you immensely for your kind words, Marie.","replyTime":"2026-08-16T09:51:00","review":"Went out of their way to help me.","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Marie C."},{"reviewId":"33853976-06fa-4890-b858-800a2a3cd31a","range":0,"rating":5,"reply":"Thank you for your review, Christina! We're glad the rental process was easy and the space met your expectations. Welcome to Extra Space Storage!","replyTime":"2026-08-07T09:10:00","review":"Just moving things in to the space but the rental process was so easy and the area is clean and looks secure.","source":"Google","submissionTime":"2026-08-07T00:00:00","userName":"Christina M."},{"reviewId":"0f2496a7-83e3-4d2c-8890-2df13677ac56","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Luis at Extra Space Storage in Florence/Burlington!","replyTime":"2026-08-07T11:38:00","review":"Have been renting here for a month now. Luis helped me get started when I stopped in the office. Super friendly, chill dude, helped make sign up easy to understand and stress free. Definitely give him a shout if you’re looking to store your items in the Florence/ Burlington area!","source":"Google","submissionTime":"2026-08-07T00:00:00","userName":"Noah S."},{"reviewId":"c1b2e949-a911-4818-9278-3e7f633731ba","range":0,"rating":5,"reply":"Thanks for the positive feedback Jackie! Happy our app made gate access simple and move-in went smoothly.","replyTime":"2026-06-06T07:55:00","review":"Easy move in.Great app that allows you to open gate without using keypad.Nice people as well.","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"Jackie K."},{"reviewId":"1bcf6e89-a453-4632-88f6-387b8d4e3172","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Barbara! We're thrilled Luis made your experience easy and seamless.","replyTime":"2026-05-06T07:54:00","review":"It was made easy thanks Luis","source":"Google","submissionTime":"2026-05-06T00:00:00","userName":"Barbara S."},{"reviewId":"0acaeb42-f110-4e48-8701-8a93f83d2c2e","range":0,"rating":5,"reply":"We are pleased to hear our secure facility and responsive team helped you get storage sorted quickly, Autumn!","replyTime":"2026-05-05T11:13:00","review":"I felt safe the entire time, the app is easy to use and the staff is very helpful. I needed a storage unit right away and it was easy to sign up and get everything done","source":"Google","submissionTime":"2026-05-05T00:00:00","userName":"Autumn E."},{"reviewId":"851e276e-266d-4c14-8547-7186f33dc5ea","range":0,"rating":5,"reply":"We are happy to hear about your fantastic experience with Luis! His professionalism and care make all the difference. Thank you!","replyTime":"2026-05-04T08:14:00","review":"had a fantastic experience working with Luis at Extra Space Storage. From the moment I walked in, he was welcoming, professional, and genuinely helpful. He took the time to answer all my questions, made sure I understood my options, and helped me find the perfect storage solution for my needs.\n\nLuis went above and beyond to make the entire process smooth and stress-free. It’s clear he takes pride in his work and truly cares about his customers. The facility itself was clean, secure, and well-maintained, which gave me even more confidence in my choice.\n\nIf you’re looking for great customer service and a seamless storage experience, I highly recommend asking for Luis—you’ll be in excellent hands!","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"The E."},{"reviewId":"7925f2ad-951b-4302-861b-2f519360e0af","range":0,"rating":5,"reply":"Thank you for your review James! Luis sounds amazing and we're thrilled he made your storage experience smooth and enjoyable.","replyTime":"2026-05-04T08:12:00","review":"I can’t say enough good things about my experience with Luis at Extra Space Storage. He made what could have been a stressful process incredibly easy and even enjoyable. Luis was patient, knowledgeable, and took the time to really understand what I needed before recommending the best option.\n\nWhat stood out most was his attention to detail and willingness to go the extra mile. He made sure everything was set up perfectly and that I felt confident every step of the way. It’s rare to find someone so dedicated to great customer service these days.\n\nThanks to Luis, I feel completely comfortable storing my belongings here. If you’re considering a storage unit, definitely reach out to him—you won’t be disappointed!","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"James H."},{"reviewId":"31fea586-5abb-4daa-bb26-8b7c1668a6e1","range":0,"rating":5,"reply":"We are happy to hear that Luis provided excellent customer service, and you feel secure with our gated facility. Thanks, Valerie, for recommending us!","replyTime":"2026-04-12T15:37:00","review":"Luis was super helpful ,excellent customer service. I love that this is gated and feel at ease with my belongings.\nIf im made aware of anyone needing a place for dtorage I will definitely recommend Extra Space Storage","source":"Google","submissionTime":"2026-04-12T00:00:00","userName":"Valerie D."},{"reviewId":"3de218d6-41a6-44f6-be8a-50987da2ecb5","range":0,"rating":5,"reply":"We greatly appreciate your feedback about our convenient facility and your positive experience with us, Jarrod.","replyTime":"2026-04-12T15:46:00","review":"Nice experience- convenient location.","source":"Google","submissionTime":"2026-04-12T00:00:00","userName":"Jarrod C."},{"reviewId":"8592146f-cd2b-4e84-a7a4-b1500c0e8e14","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled you had a great experience with Extra Space Storage.","replyTime":"2026-03-10T15:16:00","review":"Great experience!","source":"Google","submissionTime":"2026-04-10T00:00:00","userName":"m b."},{"reviewId":"941c3fbd-a189-49d1-8df0-0f54d43b06bb","range":0,"rating":1,"reply":"We apologize for the miscommunication about storage type, David. Please contact us at (859) 525-9030 to resolve this quickly.","replyTime":"2026-04-07T08:37:00","review":"So I call about renting a 10 * 20 the representative said it was inside storage so I rented and guess what it's outside storage. Courage they've already taken my money and information I have to go to the trouble of canceling it.","source":"Google","submissionTime":"2026-04-07T00:00:00","userName":"David M."},{"reviewId":"32c09d0b-8d5c-4492-9f88-227457c97875","range":0,"rating":5,"reply":"James, we are delighted to hear about your excellent experience with Luis! His attention to detail and commitment to great service truly shine through your feedback.","replyTime":"2026-04-04T07:52:00","review":"I can’t say enough good things about my experience with Luis at Extra Space Storage. He made what could have been a stressful process feel easy and straightforward. Luis was incredibly knowledgeable and took the time to walk me through all my options without ever making me feel rushed.\n\nWhat really stood out was his attention to detail and commitment to great service—he made sure everything was set up perfectly and that I felt confident moving forward. The property itself was spotless and well-organized, which reflects the level of care he puts into his work.\n\nLuis is a true professional who clearly takes pride in helping his customers. I would absolutely recommend him to anyone in need of storage!","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"James H."},{"reviewId":"580a8cd9-9245-432b-878e-b69013fe6eb2","range":0,"rating":5,"reply":"We are grateful for your kind words about Luis and our facility. His dedication to excellent service truly makes a difference.","replyTime":"2026-04-04T07:49:00","review":"I had a fantastic experience thanks to Luis at Extra Space Storage. From the moment I walked in, he was professional, friendly, and genuinely eager to help. He took the time to understand exactly what I needed and made the entire process quick and stress-free.\n\nLuis went above and beyond to make sure I got the right unit at the best value, explaining everything clearly and answering all my questions with patience. The facility was clean, well-maintained, and felt very secure—which gave me real peace of mind.\n\nIt’s rare to find customer service this good these days, and Luis truly stands out. If you’re looking for storage and want someone who actually cares about your experience, I highly recommend working with him!","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"The E."},{"reviewId":"8d208fcc-bfbc-48f1-82ef-e4ae2cc29cc3","range":0,"rating":5,"reply":"We are glad to hear Luis provided excellent service! His professionalism and helpfulness make storage stress-free for customers like you.","replyTime":"2026-03-04T14:20:00","review":"I had an excellent experience at Extra Space Storage thanks to Luis! From the moment I walked in, he was professional, friendly, and incredibly helpful. He took the time to explain all of my options clearly and made sure I found the perfect unit for my needs.\n\nLuis made the entire process smooth and stress-free, answering all of my questions with patience and a great attitude. It’s rare to find customer service that truly stands out, but he went above and beyond. The facility was clean, well-maintained, and secure, which gave me total peace of mind.\n\nIf you’re looking for storage and want top-notch service, I highly recommend asking for Luis. He made a potentially overwhelming process feel easy and straightforward. Thank you, Luis!","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"The E."},{"reviewId":"5e78080c-658d-4c02-a4b3-c5d8fb4aafd2","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your excellent experience with Luis! His professional yet personable approach truly makes storage simple and straightforward.","replyTime":"2026-03-04T14:40:00","review":"I can’t say enough good things about my experience with Luis at Extra Space Storage. He was knowledgeable, courteous, and genuinely cared about making sure I felt comfortable with my decision. He walked me through the rental process step by step and made everything simple and straightforward.\n\nLuis was professional yet personable, and he made what could have been a stressful situation feel easy and organized. The facility itself is clean, secure, and very well kept, which reflects the level of care he puts into his work.\n\nGreat customer service is hard to find these days, but Luis truly delivers. I highly recommend this location and appreciate all his help!","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"James H."},{"reviewId":"c00817f0-aa11-4317-93c7-f986a5d7b4bc","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, James! We're thrilled to hear about your great experience with Luis at Extra Space Storage.","replyTime":"2026-02-02T14:05:00","review":"Had a great experience with Luis at Extra Space Storage. He was knowledgeable, approachable, and made everything incredibly easy. Luis went above and beyond to make sure I understood the process and felt confident in my choice. It’s rare to get customer service that feels this genuine. Because of him, I’d definitely recommend this location to anyone needing storage.","source":"Google","submissionTime":"2026-02-02T00:00:00","userName":"James H."},{"reviewId":"c82d93ba-555a-4fc4-aa53-8d5fdb544b4d","range":0,"rating":5,"reply":"We are excited to hear about Luis's exceptional service! His professionalism and care truly reflect our commitment to great customer experiences.","replyTime":"2026-02-02T14:05:00","review":"Luis at Extra Space Storage was absolutely fantastic! He was professional, friendly, and incredibly helpful from start to finish. He took the time to explain all the options clearly, answered every question with patience, and made the whole process smooth and stress-free. You can tell he genuinely cares about providing great customer service. If you’re looking for storage and get the chance to work with Luis, you’re in great hands. Highly recommend!","source":"Google","submissionTime":"2026-02-02T00:00:00","userName":"The E."},{"reviewId":"87afeb4c-8100-4f52-af51-10394ec5f125","range":0,"rating":5,"reply":"Thank you for recommending us! We're glad we could meet your storage needs effectively.","replyTime":"2026-01-09T11:33:00","review":"Very helpful in getting my storage needs met. Highly recommend","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Brian L."},{"reviewId":"87eada47-3d30-41f1-ba43-c775d60f4117","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Luis! We're thrilled he provided exceptional service and made your storage experience stress-free.","replyTime":"2026-01-06T13:38:00","review":"Luis provided exceptional customer service at Extra Space Storage. He was friendly, attentive, and genuinely cared about making sure everything went smoothly. He explained the process clearly, was quick to help with any questions, and made the entire experience stress-free. It’s refreshing to work with someone so professional and easy to talk to. Highly recommend Luis to anyone needing storage solutions.","source":"Google","submissionTime":"2026-01-06T00:00:00","userName":"James H."},{"reviewId":"d47f7130-3d2d-420e-911a-192029feafeb","range":0,"rating":5,"reply":"We are ecstatic to hear Luis provided outstanding service! His professionalism and helpfulness make storage experiences seamless. Thank you for the recommendation!","replyTime":"2026-01-06T13:38:00","review":"Luis at Extra Space Storage was outstanding! He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to explain all my options, answered every question with patience, and made what could have been a stressful experience feel easy and seamless. His customer service truly went above and beyond. I highly recommend working with Luis if you’re looking for great service and a smooth storage experience.","source":"Google","submissionTime":"2026-01-06T00:00:00","userName":"The E."},{"reviewId":"aefffdce-73e3-4934-a9d6-bf5e47cac8f9","range":0,"rating":1,"reply":"Your concerns are noted. The rodent issue and rate increases are unacceptable. Please contact us at (859) 525-9030 to resolve this matter.","replyTime":"2025-12-22T07:53:00","review":"Horrible experience. Rates increased every few months and more than quadrupled! I went to move out and there was rodent FECES all over my furniture and belongings! I reported the issue and was told they can’t control rodents, but when I secured the storage unit I was assured the facility was void of bugs and rodents! I was so disgusted! I have to get new furniture and clothing! A huge expense and there was no concern from the staff! I paid to store my belongings, only for them to have been ruined","source":"Google","submissionTime":"2025-12-21T00:00:00","userName":"Shannon E."},{"reviewId":"574b089f-4bc6-4e90-be3e-277a7236fda7","range":0,"rating":1,"reply":"We are disappointed to hear about the pricing increase. Your feedback is invaluable. Please contact us at (859) 525-9030 to discuss your concerns.","replyTime":"2025-12-20T12:08:00","review":"Be aware that the advertised prices are not good for long. They will say they are a month-to-month place, and that is correct, so I guess they are legally allowed to do it. Everyone should know, however, that they freely exercise the option to jack up the prices fairly quickly. I signed up on 9/22/25 for $48 a month, and 3 months later got a notice that on 1/22/26 (FOUR MONTHS!!) my rate was almost doubling to $81. Again, they're allowed to do it, but it doesn't change the fact that their advertised prices ARE NOT GOOD FOR LONG.","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"Pete W."},{"reviewId":"008c8258-aa72-443b-876b-69023d142ba4","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! Luis's professionalism and genuine willingness to help make all the difference.","replyTime":"2025-12-09T14:09:00","review":"Luis at Extra Space Storage was fantastic to work with. He went above and beyond to make sure I found the right unit and understood everything clearly. His professionalism, kindness, and genuine willingness to help really stood out. It’s not often you come across someone who makes the process this smooth and pleasant. Thanks to Luis, I feel confident and taken care of. Highly recommend!","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"James H."},{"reviewId":"8221452c-7994-4c68-9f40-de580c1feb8c","range":0,"rating":5,"reply":"We are excited to hear about your excellent experience with Luis! His professional service truly reflects our commitment to customer care.","replyTime":"2025-12-09T14:22:00","review":"I had an excellent experience with Luis at Extra Space Storage. From the moment I arrived, he was friendly, professional, and incredibly helpful. He took the time to walk me through my options, answered all of my questions, and made the entire process quick and stress-free. It’s clear he truly cares about providing great customer service. I really appreciate his patience and attention to detail. Highly recommend working with Luis if you need storage—he made everything easy!","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"The E."},{"reviewId":"4edc826e-0e58-4843-a9a0-207d88d9c739","range":0,"rating":5,"reply":"We are pleased to hear about Brandy's exceptional service. Thank you for recognizing our team's professionalism and helpfulness.","replyTime":"2025-12-09T07:26:00","review":"Thank you so much for employing competent (and pleasant) people.\nBrandy, is beyond helpful. She is knowledgeable, efficient, and absolutely professional and polite.\nThank you!","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"Cy R."},{"reviewId":"f91e4ec5-125a-4eaa-922e-37dbb345c558","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad you noticed our clean, organized facility and friendly staff.","replyTime":"2025-12-07T08:03:00","review":"Clean, organized, and friendly staff","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Heather Y."},{"reviewId":"6fd3ff71-bfa9-46f9-be3a-c35ed41c0333","range":0,"rating":4,"reply":"Your positive experience with our gated storage and on-site representatives means a lot. We're glad you feel safe here.","replyTime":"2025-12-05T08:05:00","review":"Gated storage area,\nRepresentative available on property during open hours.\nSafe area.","source":"Google","submissionTime":"2025-12-04T00:00:00","userName":"Jennifer Y."},{"reviewId":"e46c5fc4-04ba-4e58-bcc6-02377f2b7db1","range":0,"rating":5,"reply":"Thank you for the review, Kj! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-07-15T16:11:00","review":"Needed to switch locations and they were very helpful and accommodating!","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"KJ A."},{"reviewId":"778452f2-8851-4be1-87b0-b94969518dbe","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our staff and location!","replyTime":"2025-11-15T07:16:00","review":"Awesome staff and great location!","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"lenny c."},{"reviewId":"600ba380-c6ac-4d4b-8da1-bd21d7c44d6b","range":0,"rating":3,"reply":"We take all feedback seriously about pricing discrepancies. Please contact us at (859) 525-9030 to discuss your billing concerns directly.","replyTime":"2025-11-15T07:16:00","review":"Easy check in and check out I was quoted one price then charged another.At least $50 more. Then after two months I get a letter that the price is going to increase. I paid $145 a month for a 10x6 unit. I guess that’s competitive","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Leah"},{"reviewId":"870ad348-7140-40c9-9dc2-3fc53c5c1c6d","range":0,"rating":5,"reply":"We are honored to hear you appreciate our great location! Your positive feedback means a lot to us.","replyTime":"2025-11-15T07:16:00","review":"Great location","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Roland R."},{"reviewId":"9daed1c6-91c5-4078-85cb-960d6daed0dc","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're happy the process was stress-free and easy.","replyTime":"2025-10-16T08:05:00","review":"Love this place they always are easy to work with and make the whole process less stressful ??????","source":"Google","submissionTime":"2025-10-16T00:00:00","userName":"Amber S."},{"reviewId":"ce7c0b53-377f-4e26-be1d-47067522f11c","range":0,"rating":5,"reply":"Thank you immensely for the kind words! So glad Denny could help with your payment and make things easy for you.","replyTime":"2025-10-03T17:00:00","review":"Thank you so much for helping me, Denny was a great help and assisted with payment over the phone, thank you for your help","source":"Google","submissionTime":"2025-10-03T00:00:00","userName":"Olajumoke J."},{"reviewId":"93e19d12-7539-4ec1-acaa-14bfde77bb07","range":0,"rating":5,"reply":"Thank you for the great review! We're thrilled our storage was clean and easy to access.","replyTime":"2025-09-30T15:40:00","review":"Everything was easy and accessible right away storage was clean and great location","source":"Google","submissionTime":"2025-09-30T00:00:00","userName":"Kassandra S."},{"reviewId":"9f069d92-f98c-4a2b-bc13-8fa2731ed9da","range":0,"rating":5,"reply":"We are pleased to hear that the rental application process was quick and easy. Thank you for reaching out.","replyTime":"2025-09-28T13:40:00","review":"Rental application process was quick and easy. Just got unit, still under review","source":"Google","submissionTime":"2025-09-28T00:00:00","userName":"David E."},{"reviewId":"409182b7-906c-4ff2-8d8d-1fd79ebaad4d","range":0,"rating":1,"reply":"We apologize for the unit size mix-up. That's frustrating and we understand your disappointment. Please call (859) 525-9030 to resolve this.","replyTime":"2025-09-19T12:10:00","review":"I was told the unit was a 10x30. When I got there it wasn't even 8.5.\nWaste of my time.","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Wayne R."},{"reviewId":"57b3a662-56a9-4544-9ac8-225d7b8d6347","range":0,"rating":5,"reply":"We deeply cherish your feedback about Luis! We're thrilled to hear that he made your storage rental experience smooth and stress-free from start to finish. It's wonderful to know that Luis was courteous, efficient, and took the time to walk you through everything you needed to know. We're glad you found our facility clean, secure, and well-organized, and that Luis went above and beyond to ensure you found the right unit for your needs. We appreciate your kind words about his responsiveness and easy communication. Thank you so much for highly recommending our location and for taking the time to share your great experience with us!","replyTime":"2025-09-08T17:33:00","review":"Luis was fantastic to work with! He made the whole storage rental process smooth and stress-free from start to finish. He was courteous, efficient, and took the time to walk me through everything I needed to know. It’s rare to come across customer service this good.\n\nThe facility was clean, secure, and well-organized, and Luis went above and beyond to make sure I found the right unit for my needs. He was also very responsive and easy to communicate with, which made a big difference.\n\nHighly recommend this location, especially if you get the chance to work with Luis—he truly made the experience a great one!","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"James H."},{"reviewId":"81afdffb-fb60-4d9d-9a51-77b090acf52b","range":0,"rating":5,"reply":"We are thrilled to hear about your great experience with Luis! His professionalism and care truly shine through your review. We're so glad that Luis was able to make the rental process quick and easy for you, taking the time to explain all your options and answer your questions. It's wonderful to know that you found our facility clean, well-maintained, and secure. We appreciate your recommendation and kind words about Luis's excellent customer service. Thank you for choosing Extra Space Storage for your storage needs!","replyTime":"2025-09-08T17:32:00","review":"I had a great experience at Extra Space Storage, thanks to Luis! From the moment I walked in, he was professional, knowledgeable, and genuinely helpful. He took the time to explain all of my options, answered every question I had, and made the entire rental process quick and easy.\n\nLuis clearly cares about providing excellent customer service—he was friendly, patient, and made sure I felt comfortable with my decision. The facility itself was clean, well-maintained, and secure, which gave me even more confidence in choosing this location.\n\nIf you're looking for storage and want to be treated with respect and professionalism, I highly recommend asking for Luis. He made what could have been a stressful process completely hassle-free. Thanks again!","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"The E."},{"reviewId":"7dee1f47-5193-49ff-bad5-00a8f84b42c3","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Luis! We're thrilled he provided outstanding service and made your rental process smooth.","replyTime":"2025-09-01T15:09:00","review":"Outstanding Service from Luis at Extra Space Storage!\n\nI had an exceptional experience thanks to Luis at Extra Space Storage. From the moment I walked in, he was friendly, professional, and genuinely helpful. He took the time to explain all the options clearly, answered all of my questions with patience, and made the entire rental process smooth and stress-free.\n\nWhat really stood out was Luis's attention to detail and his commitment to making sure I found the perfect storage unit for my needs. He made me feel confident that my belongings would be safe and secure.\n\nIt’s rare to find such great customer service these days, and Luis truly went above and beyond. If you're looking for storage, I highly recommend this location—and especially working with Luis. He’s a true asset to the company!","source":"Google","submissionTime":"2025-09-01T00:00:00","userName":"James H."},{"reviewId":"05e7b971-44bb-4967-8a90-3e0bc7c22910","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your wonderful experience! Thanks for highlighting Denny's friendly, helpful service and our clean, secure facility.","replyTime":"2025-08-16T16:51:00","review":"Wonderful facility nice and clean doors open and shut easily very secure the manager Denny very very friendly guy. Very helpful showed me a couple units. Went over the best option for me even Offered to help me unload because I am disabled great great customer service I would recommend to anyone.","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Carl S."},{"reviewId":"89dc0e86-529c-4f51-a8c2-d2f4dddfeb84","range":0,"rating":5,"reply":"We are pleased to hear Luis provided excellent service! His attention to detail makes all the difference. Thanks for recommending us!","replyTime":"2025-08-01T07:53:00","review":"I had an excellent experience with Extra Space Storage, and that’s largely thanks to Luis! From the moment I walked in, he was welcoming, professional, and incredibly helpful. He took the time to explain all my storage options, answered every question with patience, and made the entire process quick and stress-free.\n\nWhat really stood out was his attention to detail and genuine care for making sure I found the right unit for my needs and budget. The facility itself is clean, secure, and well-maintained — but it's Luis’s customer service that made the difference.\n\nIf you're looking for a storage space and want to be treated like a valued customer, ask for Luis. He’s the reason I’ll recommend Extra Space Storage to friends and family without hesitation!","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"The E."},{"reviewId":"ff17f759-9dea-49ad-a99a-090f3f70430f","range":0,"rating":5,"reply":"Thank you immensely for highlighting Luis's exceptional service! We're thrilled he made your storage experience smooth and confident.","replyTime":"2025-08-01T07:55:00","review":"I can’t say enough good things about my experience at Extra Space Storage, thanks to Luis. From start to finish, he made everything easy and straightforward. He was friendly, knowledgeable, and went above and beyond to make sure I felt confident in my storage choice.\n\nLuis took the time to walk me through the unit options, explained the security features, and even helped me find the best rate available. The facility is spotless and well-lit, and I really appreciated how attentive and professional Luis was throughout the whole process.\n\nCustomer service like this is hard to find these days—Luis is a true asset to Extra Space Storage!","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"James H."},{"reviewId":"077b4a8a-a802-4854-81f8-1b5990a35632","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with our service! Thanks for the 5 stars, Rene!","replyTime":"2025-07-21T07:31:00","review":"5 stars. Great service!","source":"Google","submissionTime":"2025-07-20T00:00:00","userName":"Rene B."},{"reviewId":"29e90b7a-b231-4d08-979a-a74b41bfb7c2","range":0,"rating":5,"reply":"We are delighted to hear our team member is taking care of customers like a champ! Thanks for recognizing his dedication.","replyTime":"2025-07-05T13:02:00","review":"This dude working is a beast! Taking care of customers like a champ.","source":"Google","submissionTime":"2025-07-05T00:00:00","userName":"Vince M."},{"reviewId":"6f81f9b1-3376-4785-ae59-7ff5a0410575","range":0,"rating":5,"reply":"We're overjoyed to hear that you found our staff friendly and our storage convenient. Thank you for your feedback.","replyTime":"2025-06-28T09:15:00","review":"Really friendly people and convenience storage","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"julia d."},{"reviewId":"a78b4b3a-9bb3-4812-8ae1-a1dbbe8799a9","range":0,"rating":5,"reply":"We are delighted to hear you love our great location! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-19T09:20:00","review":"Great location!","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Leya"},{"reviewId":"a522c0f2-0d33-462b-aec1-8a3413ec4b50","range":0,"rating":5,"reply":"We are happy to hear that you found our staff friendly and our storage facility convenient for your travel trailer. Thank you for your wonderful feedback.","replyTime":"2025-05-05T12:17:00","review":"Friendly and courteous staff. Plenty of room to maneuver my travel trailer into the site. Good security and fair prices.","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"TOM H."},{"reviewId":"9a971625-2161-4ba6-ba6b-319be8e5964b","range":0,"rating":5,"reply":"We are delighted to hear you've had a consistently positive experience accessing our facility. Thank you for the wonderful review!","replyTime":"2025-06-07T08:34:00","review":"It is a wonderful place, haven't had any trouble into or out of the place","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Steve M."},{"reviewId":"16cb567f-29a7-4a64-ad31-7a3668e335e0","range":0,"rating":5,"reply":"We appreciate your feedback regarding your positive experience with Extra Space Storage. Thank you for your kind review.","replyTime":"2025-06-07T09:13:00","review":"Very good and pleasant experience.","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Diane B."},{"reviewId":"a7293364-b018-44b7-898e-da8a30b5c8ea","range":0,"rating":5,"reply":"Thank you so much for your kind words, John. We really appreciate you taking the time to share your experience with us. Stop by our office or give us a call at 888-storage if you need anything in the future! \n\n","replyTime":"2025-05-22T09:01:00","review":"Great people with great units","source":"Google","submissionTime":"2025-05-22T00:00:00","userName":"john c."},{"reviewId":"3c8e5788-90b4-4e25-b924-5557a7025b10","range":0,"rating":5,"reply":"We are privileged to have provided you with fast, secure, and painless service, Michael. Thank you for your kind words.","replyTime":"2025-04-15T15:50:00","review":"Fast secure and painless, thank you Kasey","source":"Google","submissionTime":"2025-05-06T00:00:00","userName":"Michael B."},{"reviewId":"f8e9c0bb-eed3-49c5-86a8-85ead57395ea","range":0,"rating":4,"reply":"We greatly appreciate your positive feedback on our location and cleanliness. Thank you for sharing your experience.","replyTime":"2025-05-07T08:34:00","review":"Great value at an excellent location.\nThis location is very clean and the many entrances/exits make it easily accessible.","source":"Google","submissionTime":"2025-05-06T00:00:00","userName":"Myrtle F."},{"reviewId":"0654b7ee-6ba6-4fe7-944b-7c493c7470e7","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your excellent service experience. Thank you for sharing your feedback!","replyTime":"2025-04-22T14:11:00","review":"Excellent service","source":"Google","submissionTime":"2025-04-22T00:00:00","userName":"Travis C."},{"reviewId":"3c670fd0-9a9c-4b2b-9c00-0c08788ffcb3","range":0,"rating":5,"reply":"We are delighted to hear that you had excellent customer service at Extra Space Storage. Thank you for choosing us as your storage home!","replyTime":"2025-04-17T14:31:00","review":"Excellent customer service! This is my storage home!","source":"Google","submissionTime":"2025-04-17T00:00:00","userName":"Denny M."},{"reviewId":"0998eb82-cc11-4dab-85b3-08d23a600fc0","range":0,"rating":5,"reply":"We are happy to hear that you had a good experience with our customer service! Thank you for taking the time to share your feedback.","replyTime":"2025-03-21T13:36:00","review":"Customer service was really good!","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Thomas"},{"reviewId":"d65a886e-954b-4ec9-af3f-97eb1f48b83e","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Brandy at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-03-21T13:11:00","review":"Brandy the lady in the front office was super helpful and very polite. She got us out as soon possible nothing was hard about auctioning off own unit Baby","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"kamiyah s."},{"reviewId":"caa446e6-8295-463e-83b7-fb1e9cfca167","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for choosing Extra Space Storage.","replyTime":"2025-03-21T14:17:00","review":"Very easy to rent talked to Brandy and did it online after I talked with her I personally rent from them myself  I recommend this area easy to get too and access is easier thank you !","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Jamie C."},{"reviewId":"c46ebb07-f8fb-4323-9297-558aea6eb175","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience at Extra Space Storage. Thank you for your review!","replyTime":"2025-03-21T16:46:00","review":"A nice place, clean ! Employees, owners are extremely nice and friendly, easy and pleasant to talk to. I'm so happy that I chose this one.","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Shirley C."},{"reviewId":"6396fb5d-0f9b-4a1e-b907-70ce8b11d11d","range":0,"rating":5,"reply":"We're pleased to hear you had an easy experience setting up with Kasey!","replyTime":"2025-02-08T13:22:00","review":"Easy experience to setup with Kasey!","source":"Google","submissionTime":"2025-02-08T00:00:00","userName":"Destinee E."},{"reviewId":"e3fefb47-da87-4961-8501-333bab3ec83c","range":0,"rating":5,"reply":"We're happy to hear about your great storage experience. Thank you for sharing your experience.","replyTime":"2025-01-25T12:17:00","review":"Great storage experience. Facility is clean and well-maintained. Office staff are professional and willing to assist.","source":"Google","submissionTime":"2025-01-25T00:00:00","userName":"Linds S."},{"reviewId":"7d4cf622-28b4-43df-8e06-2ec907269195","range":0,"rating":1,"reply":"Hi A, we're sorry to hear that you were unable to access your unit. During office hours, our facility manager is available on-site to assist you with any storage needs. Our gate hours are meant to provide you with convenient, extended access to your unit outside of normal office hours.  We love to offer the First Month Free and are always sure to do so when availability allows! If you have questions about your access or would like to discuss whether or not 24/7 access is available, please call us at  (859) 525-9030.","replyTime":"2021-09-16T09:33:00","review":"* ?? WARNING YOU WILL HAVE LIMITED ACCESS TO YOUR UNIT/life is 24/7 so why can't you give people 24/7 access?\n* ?? Paying full price and NO 24 HOUR ACCESS and there was no warning prior to paying for unit\n* ?? Gates lock at 10 pm and 7:30 on weekends?? Are you kidding me?\n* ?? After renting my unit I showed up with a truck load and could not even get in the gate, I had to leave pay another day on the haul and return the next day\n* ?? I choose the Erlanger location online and once my unit was confirmed it was actually in Florence the online system changes your selections without you knowing it is happening until its to late\n* ?? Finally, I had to just drive and find a location with an actual person working and she helped me find a unit with 24 hour access the unit was twice as big and only 20 more a month\n* ?? Then a few days later I notice a sign saying \"1st month free\" I was never offered a month free\n* ??  They have a booth outside the gate that will call a live person about payments however, they can't access the gate or open it or really solve an issue your having in live time, in the moment!","source":"Google","submissionTime":"2025-01-24T00:00:00","userName":"Beautiful"},{"reviewId":"85059dc2-8e93-4bd6-9340-6830bc604a68","range":0,"rating":5,"reply":"We are thrilled to hear about your amazing experience with our customer service! Thank you for your feedback.","replyTime":"2025-01-18T08:35:00","review":"Insanely amazing customer service! 10/10 recommend! Will 100% be back!","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Brack C."},{"reviewId":"4454c92a-798d-468c-89fe-48eb6b40e05d","range":0,"rating":5,"reply":"We are glad to hear about your positive experience with Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2025-01-16T07:07:00","review":"Great experience, I put my trailer in during a time when the ground was covered in snow at night. I could not find my spot and used one I could fine. We found out the next day I used the wrong spot. They did not make an issue out of it and are clearing my spot for me this week. I would recommend to anyone needing to store a trailor.","source":"Google","submissionTime":"2025-01-16T00:00:00","userName":"Jayson S."},{"reviewId":"a09797ad-75a9-4f07-beba-b2dc92a8f648","range":0,"rating":1,"reply":"We sincerely apologize for falling short of your expectations during your time with us. We regret the issues you experienced with the 24-hour access, snow removal, and unit maintenance. Your feedback is extremely valuable to us, and we will use it to improve our services and address these concerns. Thank you for taking the time to share your experience, as it helps us identify areas where we need to focus our efforts to better serve our customers.","replyTime":"2025-01-16T07:06:00","review":"????Moved in July and out January. I started at $121 (no promotion) ended at $242 paid for 24 hours access and didn't get it for 3 months and 3 calls to the office and corporate. They increased my rent from $121 to $241 in 3 months. They didn't clear the area when it snowed. Had to have someone move the foot deep snow from my unit and no one in the office to help. (No one is ever in the office you have to use the kiosk.) Extra space has lost their standards, but I see they keep that Double your rent in 3 months. That's how they did, do and always do business. This is how people lose everything they own. My unit had insulation falling and was told they would fix it and never did. Save yourself the trouble and the hundreds of dollars and store somewhere else!","source":"Google","submissionTime":"2025-01-15T00:00:00","userName":"Carey M."},{"reviewId":"c299d734-4f69-4757-a967-0a95ef01082b","range":0,"rating":1,"reply":"Please feel free to reach out to us at (859) 525-9030 to discuss your concerns further.","replyTime":"2024-12-17T12:08:00","review":"Horrible","source":"Google","submissionTime":"2024-12-17T00:00:00","userName":"John R."},{"reviewId":"b07cdf23-9d9a-41df-a7d5-7ba79ec3d80b","range":0,"rating":5,"reply":"We're overjoyed to hear about your great communication skills experience at Extra Space Storage!","replyTime":"2024-12-17T14:22:00","review":"Great communication skills!","source":"Google","submissionTime":"2024-12-17T00:00:00","userName":"Kevin L."},{"reviewId":"27a00cfb-ca71-4d00-9499-1c352cc1f334","range":0,"rating":5,"reply":"Thanks for the positive feedback! We appreciate your kind words about our friendly staff.","replyTime":"2024-12-12T12:45:00","review":"Friendly staff","source":"Google","submissionTime":"2024-12-12T00:00:00","userName":"Amateur R."},{"reviewId":"f5a62b4a-b90f-46b9-b28f-1f751937be8f","range":0,"rating":5,"reply":"We genuinely admire your positive feedback on our clean facility and helpful staff. Thank you for choosing Extra Space Storage!","replyTime":"2024-12-12T12:38:00","review":"Clean and neat facility and helpful staff","source":"Google","submissionTime":"2024-12-12T00:00:00","userName":"SERENITY A."},{"reviewId":"61cc23ea-7a75-4be3-8b89-112a8de7e324","range":0,"rating":5,"reply":"Thank you for your review. We sincerely value your feedback.","replyTime":"2024-11-20T15:38:00","review":"Such great customer service and an overall great experience!","source":"Google","submissionTime":"2024-12-11T00:00:00","userName":"Elizabeth M."},{"reviewId":"de1102ab-5782-4dcc-b7b6-818bce65c1b1","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for recommending our storage facility.","replyTime":"2024-11-29T10:03:00","review":"It's was a great experience .I will recommend this storge facility every one I know. Thank you.","source":"Google","submissionTime":"2024-11-29T00:00:00","userName":"Michael"},{"reviewId":"8b53447d-65e2-41f5-8ead-6dddd7a538c0","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience at Extra Space Storage in northern KY! Thank you for sharing your feedback.","replyTime":"2024-11-21T08:22:00","review":"This place is by far the best storage facility in northern KY!   Great service, clean, professional, and Nick is amazing!  We rent a lot of units across the country and this one sets the standard for sure.  Well done!","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"Bill B."},{"reviewId":"8c6cd998-d685-47fc-b130-bcbf784f87bb","range":0,"rating":5,"reply":"We are overjoyed to hear that Nick was really helpful! Thank you for your wonderful feedback.","replyTime":"2024-11-21T15:11:00","review":"Nick is really helpful!","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"Anthony K."},{"reviewId":"03be543e-3825-4012-9438-f4321bba7a57","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're glad to hear you had an awesome experience at Extra Space Storage. Thank you for mentioning Nick's excellent service.","replyTime":"2024-11-21T08:01:00","review":"Awesome location and excellent service Nick is great!","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"Liberty L."},{"reviewId":"860a718d-138f-4e3f-8b38-1e2aa4725a5a","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. Nick will be pleased to hear your recommendation!","replyTime":"2024-11-21T07:51:00","review":"Great service from Nick highly recommend this location!","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"Rachel L."},{"reviewId":"322f30b1-2f35-413c-92aa-159df993d3ac","range":0,"rating":5,"reply":"Thank you for your review. We're glad to hear you found our online rental process quick and our attendant helpful.","replyTime":"2024-11-13T17:51:00","review":"Went online and was able to rent a storage unit pretty quickly. Needed a little help and the attendant was super helpful.","source":"Google","submissionTime":"2024-11-13T00:00:00","userName":"Kristi M."},{"reviewId":"ddaafd3e-204a-46db-af25-5f07ad557bcd","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with Brandy and Mike at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-08T09:11:00","review":"Brandy and Mike were super helpful and professional in helping me transfer to a larger unit. Windup Wondeful to have that kind of support during a big home move!","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Deanna B."},{"reviewId":"09f245dc-60cc-499e-9de4-20f5acf43406","range":0,"rating":5,"reply":"Your review is appreciated. Great prices!","replyTime":"2024-10-30T11:36:00","review":"Great prices!","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"js .."},{"reviewId":"c555294a-22ae-4937-81de-b57c3d830853","range":0,"rating":5,"reply":"We are excited to hear that Nick and the team have been a pleasure to work with. Your feedback is incredibly valuable.","replyTime":"2024-10-29T11:07:00","review":"Nick and the team have been a pleasure to work with. They have gone out of the way to help.","source":"Google","submissionTime":"2024-10-29T00:00:00","userName":"Doug M."},{"reviewId":"d5f608f6-e113-4f4f-bba6-4573699ee9ca","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We deeply respect your kind words about our affordable, nice, and clean facility. Thank you for recognizing Nick's friendly service.","replyTime":"2024-10-28T15:01:00","review":"This place is affordable, nice and clean. Nick is always making sure that we have what we need here. Very friendly staff","source":"Google","submissionTime":"2024-10-28T00:00:00","userName":"Gerald M."},{"reviewId":"7014dd57-7a15-42b2-8aed-926fe6627fb1","range":0,"rating":5,"reply":"Thank you for the excellent rating, Raymond! Don't hesitate to reach out if you need anything!","replyTime":"2023-10-24T21:21:00","review":"Great place great service.the people are awesome at this location.","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Raymond F."},{"reviewId":"14497d85-5141-406d-a8c5-729526a31ce7","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Eric! Thank you for recognizing Nick's exceptional service. It's wonderful to hear that your experience at our location matches or even exceeds your previous experiences with Extra Space Storage. We're thrilled that Nick was able to guide you through every step of your move-in process with professionalism and friendliness. Your satisfaction is our priority, and we're glad we could meet your expectations. Thank you for choosing Extra Space Storage for your storage needs.","replyTime":"2024-10-26T08:03:00","review":"This is the third extra space storage that I have used, and the service level here is fantastic; matching the ones I used in Central Florida, if not exceeding them. Nick guided me through every step of my move in, is an incredibly friendly person, and his professionalism and help his why I love using this company. Thank you so much, Nick!","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Eric M."},{"reviewId":"34b6fd3d-66a0-4626-9b63-ff571c5505a3","range":0,"rating":5,"reply":"We're glad to hear you had a great experience storing with us. Thank you for the positive feedback!","replyTime":"2024-10-26T08:44:00","review":"Great place to store well lit , manager very nice. My unit has lights which came in handy unloading at night. Extremely clean, no mouse poop in my stuff.\n\n5 out of 5 I recommend this place","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Korey J."},{"reviewId":"dcc63d71-e6aa-471a-abb9-b66d9ae18552","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Janice. We deeply respect your feedback.","replyTime":"2024-10-21T09:59:00","review":"Great experience Nick was very kind and experienced.","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"Janice R."},{"reviewId":"f9b43f73-0718-4043-b62c-512a8d931045","range":0,"rating":5,"reply":"Hi Drake, thanks so much for your review! We are thrilled to hear your experience with Nick was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-10-08T07:55:00","review":"Storage is excellent customer service is great Nick was very helpful and made it super easy to upgrade and pay","source":"Google","submissionTime":"2024-10-07T00:00:00","userName":"Drake Y."},{"reviewId":"b65f42be-6d96-43e6-9b11-bcab72363a6a","range":0,"rating":5,"reply":"We're delighted to hear that Nick is pretty cool. Thank you for sharing your positive experience with us!","replyTime":"2024-10-01T12:34:00","review":"Nick is pretty cool","source":"Google","submissionTime":"2024-10-01T00:00:00","userName":"Richard R."},{"reviewId":"b7382464-1072-434e-a664-30ee1c241f40","range":0,"rating":5,"reply":"We are glad to hear that Nick was very pleasant, upbeat, and professional. Thank you for sharing your experience with us.","replyTime":"2024-10-01T12:35:00","review":"Nick was very pleasant and very upbeat. He was also very professional.","source":"Google","submissionTime":"2024-10-01T00:00:00","userName":"Elizabeth G."},{"reviewId":"598e2d92-23cb-4c8e-9b7e-63a46d5c202b","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Michelle. We're glad Nick was able to assist you during a difficult time.","replyTime":"2024-09-29T15:37:00","review":"After having one of the most difficult days i have had in long time.  I had to rent a unit and unfortunately try and figure out how to unload heavy things alone with an injured spine.   I would like to say how much I appreciate the help from your amazing property manager Nick. He went above and beyond he helped me unload the large items and he was very nice and understanding about everything.  There are not many GOOD people left in this world and you are luck to have one work for you.  Thank you so much Nick for your help on my dark day.\n-thankful","source":"Google","submissionTime":"2024-09-29T00:00:00","userName":"Michelle W."},{"reviewId":"1b7da713-8992-41ba-8f7f-a374540f7775","range":0,"rating":5,"reply":"Your review is appreciated. We are overjoyed to hear that Nick was very helpful to you. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-25T13:47:00","review":"Nick was very helpful and enjoyed working with him.","source":"Google","submissionTime":"2024-09-25T00:00:00","userName":"Rosanne B."},{"reviewId":"61cd986c-124d-465b-b057-0cdae06dee88","range":0,"rating":5,"reply":"We deeply cherish your feedback.","replyTime":"2024-09-19T17:21:00","review":"Great service!","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Anoinette B."},{"reviewId":"a1d09a0d-83e0-4c98-a255-0fb8de271258","range":0,"rating":5,"reply":"We're delighted to hear you had a 5-star experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-09-19T17:22:00","review":"5 stars!","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Rob B."},{"reviewId":"e82e0bec-4dd4-46d1-b531-47316e80cf56","range":0,"rating":5,"reply":"Your review is appreciated. Thank you for sharing your experience.","replyTime":"2024-09-19T17:20:00","review":"5 stars! Thanks Nick!","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"One U."},{"reviewId":"c8f1ef85-0efe-41fd-8545-7d25929daadd","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Victor! We're glad to hear that our team was able to assist you with your storage needs.","replyTime":"2024-09-14T09:14:00","review":"Hey people nick it’s the guy who attended this places this guy help me a lot even to move my stuff , I tell me my story why I was renting the storage and him was so empathize with me 10/10 service","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"Victor S."},{"reviewId":"ed85d306-a1c1-4020-8a89-8483745a2756","range":0,"rating":5,"reply":"We're pleased to hear about your exceptional customer service experience at Extra Space Storage. Thank you for recommending us!","replyTime":"2024-09-12T09:22:00","review":"Exceptional customer service, quick & efficient process. 10/10 recommend!","source":"Google","submissionTime":"2024-09-12T00:00:00","userName":"Taylor D."},{"reviewId":"de8b2bb8-1239-48bf-9029-56567542ecec","range":0,"rating":5,"reply":"Your review is appreciated. We are glad Martina was able to assist you efficiently.","replyTime":"2024-09-07T09:23:00","review":"Martina, Store Manager was very nice and polite my id verification did not go through was going to stop by before the office closed but she went out of her way to call me and verify my id and get my the gate code very helpful and polite.","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"Mike B."},{"reviewId":"0db0eadb-b043-4b31-8ff3-9f72419c6370","range":0,"rating":5,"reply":"We're glad to hear that Nick at the Florence location was very professional and handled your needs quickly!","replyTime":"2024-08-21T09:22:00","review":"Nick at the Florence location was very professional  handle my needs quick!","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Tom R."},{"reviewId":"20ba0581-ea86-47a2-b896-29f42a55d9c4","range":0,"rating":5,"reply":"Your positive experience with Nick is greatly appreciated. Thank you for sharing your feedback!","replyTime":"2024-08-17T13:23:00","review":"Nick is awesome!!","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"John B."},{"reviewId":"d667ddc8-1b80-43de-a88c-a023e7f9e934","range":0,"rating":5,"reply":"We're pleased to hear that Nick provided excellent service and resolved your issue. Thank you for sharing your experience with us.","replyTime":"2024-08-13T13:12:00","review":"Nick gave excellent service and fixed an issue that I had. Extra space storage is really lucky to have Nick as a part of their team. Thanks again Nick, I appreciate you.","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"Carey M."},{"reviewId":"0d9e13f2-0662-4331-ba0d-ef51754bac18","range":0,"rating":5,"reply":"We're ecstatic to hear about your phenomenal customer service experience at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2024-07-27T13:09:00","review":"Phenomenal customer service!!! Amazingly helpful","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"robert s."},{"reviewId":"b0d6107c-2f66-4728-be13-b38ae18a0374","range":0,"rating":1,"reply":"We are sorry to hear about your experience. Please feel free to contact us at (859) 525-9030 to discuss this further.","replyTime":"2024-07-24T08:14:00","review":"$400 FOR TWO MONTHS OF RENT. STARTED THERE WITH LESS THEN YEAR AGO FOR $80 A MOUNTH. Talked to Lulas name change. He lied and called me the A word and didn't accept my payment. I had to argue to make a payment IN FULL that was finally accepted. Bad customer service, they are out take your money. The worse place to deal business of any sort. Where is management. DO NOT GO THERE! THE WORSED.\nCalled number they responded with, it was the person working ar store that I spoke to earlier.\nTalked to Management that defensively help employee not HELP customers and all my complaints that were listed, not accounted for or recognized BY THEM. Where is customer service? They wanted TO CUT all your locks locks within day 31 of bill being due These are cut throat people and will stab you in back. So I paid $400 for two months rent. RENTERS BE AWARE, THEY WILL TAKE ADVANTAGE OF YOU. NO CUSTOMER CARE, OUT TO MAKE MONEY OFF OTHERS. YOU GET KNIFE IN BACK BY THEM. BE WARNED THEY DONT CARE ABOUT PEOPLE. SO BRING YOUR PAY CHECK. TO HAVE EMPLOYEES CALLING THE A WORD AND NOT ACEPPT PAYMENT. I HAD TO PLEA TO MAKE PAYMENT. IS THIS JUSTICE OR PEOPLE WITH POWER SHUTTING DOWN THE POOR.","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"James J."},{"reviewId":"0eccb2e2-916d-474e-9c36-b7dc295d199b","range":0,"rating":5,"reply":"Your positive feedback is appreciated. Thank you for taking the time to share your experience with us.","replyTime":"2024-07-24T12:00:00","review":"Quick and easy process. Good price.","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"Marco P."},{"reviewId":"2341896d-240b-4425-a108-728ac1f0a5bf","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience at Extra Space Storage. Thank you immensely for your kind words!","replyTime":"2024-07-23T12:31:00","review":"The people at the desk are very nice and very helpful and their customer service is top notch! A+ storage facility for sure. It is always clean and they are always professional also.","source":"Google","submissionTime":"2024-07-23T00:00:00","userName":"Joe H."},{"reviewId":"05e0c440-860a-431b-b8d3-26c78713ebef","range":0,"rating":5,"reply":"Thank you for your review, Tommy! We're thrilled to hear that Luis was very helpful and that your experience was quick and easy. If you have any more feedback or need assistance, feel free to reach out to us at (859) 525-9030.","replyTime":"2024-07-16T07:56:00","review":"quick and easy, Luis was very help full","source":"Google","submissionTime":"2024-07-16T00:00:00","userName":"tommy m."},{"reviewId":"958ae835-9fa9-4b8e-b24e-c1cf056036b7","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us. We are glad to hear that you found our storage facility clean and easily accessible. We look forward to serving you again in the future.","replyTime":"2024-07-11T13:17:00","review":"Very friendly no hassle. Will work with you online deal. Storage is very clean and easy to get too.","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"Louise T."},{"reviewId":"3146289b-ce9b-471d-8a44-f4d6640a6070","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are pleased to hear that Luis was able to assist you quickly and efficiently. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-11T08:21:00","review":"Luis was very helpful and quick which was great for us!","source":"Google","submissionTime":"2024-07-10T00:00:00","userName":"xxlazy_ V."},{"reviewId":"27c2afca-8764-4b1a-9e64-e6e57febfc97","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that Lewis was very friendly and efficient during your visit. Thank you for the positive feedback!","replyTime":"2024-07-11T08:21:00","review":"Very efficient!   Lewis was  Very Friendy","source":"Google","submissionTime":"2024-07-10T00:00:00","userName":"Ryan R."},{"reviewId":"72e440a1-5295-4cf5-a6e4-4c9c35aaca48","range":0,"rating":5,"reply":"We're overjoyed to hear that you had a great experience with our customer service! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-08T11:33:00","review":"Great customer service!","source":"Google","submissionTime":"2024-07-08T00:00:00","userName":"Genevieve N."},{"reviewId":"e15a0e08-9951-44b7-b7c1-dc24c55f1e35","range":0,"rating":5,"reply":"Hi Kristie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-05-08T12:50:00","review":"Very helpful and explained everything clearly. Thank you Courtney","source":"Google","submissionTime":"2024-07-05T00:00:00","userName":"Kristie H."},{"reviewId":"4b75fe7b-9754-4278-8f7c-6071fcd73450","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We are glad to hear that our service and facilities met your expectations. We look forward to continuing to provide you with excellent storage solutions.","replyTime":"2024-07-03T08:35:00","review":"Due to unforeseen events I rented a storage spot for the first time ever.  His knowledge of the business and desire to fulfill all of my requests was very comforting     I was so pleased with service I returned a week later to rent another space.    Clean, safe, secure    Thank you!","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Monica A."},{"reviewId":"7b56b224-ed92-42cd-a470-f64424829d37","range":0,"rating":5,"reply":"We're honored to hear about your great experience at Extra Space Storage! Thank you for choosing us for your storage needs.","replyTime":"2024-06-22T12:22:00","review":"Had a great experience at ExtraSpace!! The owner was super helpful and easy to talk too and we are excited about having our own unit here","source":"Google","submissionTime":"2024-06-22T00:00:00","userName":"Emma W."},{"reviewId":"4a9fc2d4-f854-4e4c-b0ee-954e07c7368d","range":0,"rating":5,"reply":"Thank you for the positive feedback! We're glad to hear our staff was able to assist you.","replyTime":"2024-06-19T14:33:00","review":"Great staff, very helpful, friendly, and informative!","source":"Google","submissionTime":"2024-06-19T00:00:00","userName":"Kimmy F."},{"reviewId":"18d1bfb3-d5cf-4ce1-8e32-1dd2a9c59b5e","range":0,"rating":5,"reply":"Your review is appreciated. We strive to make the storage process as easy as possible for our customers. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-18T11:47:00","review":"Very helpful people super easy process","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"Oscar A."},{"reviewId":"60c28bbe-72bc-402d-8c59-0f1163a3fbfd","range":0,"rating":5,"reply":"We are glad to hear that your online purchase was easy. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-14T17:14:00","review":"Easy purchase online","source":"Google","submissionTime":"2024-06-14T00:00:00","userName":"Christopher B."},{"reviewId":"ddbaff75-3087-41c1-99d6-e473b17ba51e","range":0,"rating":5,"reply":"Thank you for your review. We deeply respect your feedback and are glad we could assist you with your parking needs.","replyTime":"2024-06-15T10:02:00","review":"Very helpful. Ran me out to look at parking spaces and even helped me back my trailer in.","source":"Google","submissionTime":"2024-06-14T00:00:00","userName":"RICHARD K."},{"reviewId":"9aa0bbc2-eb62-413d-80cd-168364423567","range":0,"rating":5,"reply":"Thank you for your kind words! We strive to provide quick and convenient service to all our customers.","replyTime":"2024-06-11T08:43:00","review":"Very helpful and friendly! Quick and convenient service!","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"Debbie M."},{"reviewId":"93ae654f-254b-46f4-920d-50c29337bfc5","range":0,"rating":5,"reply":"We're elated to hear that you've had a great experience with our team and storage site. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-23T08:36:00","review":"Very helpful team, great storage site. I have a storage unit and camper spot here and it’s been great so far.","source":"Google","submissionTime":"2024-05-23T00:00:00","userName":"Nick H."},{"reviewId":"257adf95-d2c2-4ae3-9328-79554da51308","range":0,"rating":5,"reply":"We are privileged to have been able to assist you during your time with us. We apologize for any inconvenience caused by the mice in your unit and will take steps to address this issue. Thank you for your feedback.","replyTime":"2024-05-22T10:15:00","review":"Staff is very helpful and informative, love that it welcomes you with your name at the gate. I did have some mice get in my unit (I had snacks in a bag that I did not know were there but not the location's fault.","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"Shannon R."},{"reviewId":"2f752258-d413-44c9-bb6d-b79dff346973","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-18T13:47:00","review":"Very accommodating and great location","source":"Google","submissionTime":"2024-05-18T00:00:00","userName":"Penny W."},{"reviewId":"2da0cf69-4755-4401-87f3-4199d41c1b43","range":0,"rating":5,"reply":"Thank you for the kind words, Lily! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-05-11T14:30:00","review":"Thanks Luis!! 5 stars for customer service and cleanliness of unit! Really appreciate it:)","source":"Google","submissionTime":"2024-05-11T00:00:00","userName":"Lily N."},{"reviewId":"84dc697a-b975-4aed-930d-5aa034ce7608","range":0,"rating":2,"reply":"Your feedback is invaluable to us. We apologize for the confusion and frustration you experienced during your move-out process. We will address this issue with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-06T08:02:00","review":"They waived my late fees for me because I’ve been going through a hard time. Thank you  Louise and Kasey!!!! They made my day!\n\nEdit: I would like to update my review since last. I had a storage unit at Extra Space Storage for years. I’d say maybe 5 or 6 years. For the most part it was a good experience, until I was preparing to leave and move out.\n\nFor more context: I was set to move out in August and called them twice during this time to make sure everything was set. I had my move out date confirmed and bill paid for the month of August. On my move out day, I arrived with my U-Haul, boyfriend, and friend to help. As we are moving things out of the unit and into the truck a lady approaches us. She instantly says to me “What are you doing here, you’re not suppose to be here”. I told her today was my move-out day and she insisted that I was not suppose to be there. She then proceeded to threaten to call the police on us. So I jumped down off the U-Haul and insisted to show her my emails, showing her the payment confirmation and move out date. She didn’t care to look at my phone , she just kept insisting that I hadn’t paid my bill and was not aloud to be moving my belongings out. This went back and forth for a while. Before she finally looked at the piece of paper in her hand and realized she had the wrong storage unit number. I guess she had mistaken me for another unit that hadn’t paid their bill. After she apologized to me she said “You can hit me if you want” in a joking manner, which I found very odd and then proceeded to be extra friendly to us as she slowly walked to the other storage unit.\n\nPersonally, I was very upset. I had made sure I did everything I needed to, to move out and here I was being accused of not paying my bill and threatening the cops on me. All because she couldn’t look at her little piece of paper and make sure she had the right unit number before accusing me and coming at me aggressively. Then of course as I’m set to leave, there was a bee on the keypad, so I went inside the office to ask her to open the gate and she of course is calling me “sweetheart” and being extra nice. Like I said. Overall it was a fine experience but professionally I am not impressed!","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"MrPinkrockerz"},{"reviewId":"bb013184-53b5-4417-92df-c5bf3b7c6a59","range":0,"rating":5,"reply":"Thank you for the excellent rating, Majed! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-04T10:15:00","review":"Its good","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"Majed"},{"reviewId":"4bd03aca-5bc2-434e-b157-ea60c243d274","range":0,"rating":5,"reply":"Hi Dustin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-04-25T10:03:00","review":"Great experience and the office staff was quick and helpful! 10 out of 10 recommend!","source":"Google","submissionTime":"2024-04-24T00:00:00","userName":"Dustin S."},{"reviewId":"07198228-335a-4f1c-8649-96d9d14bbadf","range":0,"rating":5,"reply":"We are thrilled you had a 5-star experience at Extra Space Storage, Sally!  Please give us a call at (859) 525-9030 if you need further assistance with your storage needs.","replyTime":"2024-04-09T14:06:00","review":"Fast! We called in the afternoon, and by 5pm, we were in a space. Everyone we talked to was really responsive, from the guy at the call center, to Luis on site. He even switched us to another space to make sure our stuff would fit. Perfect!","source":"Google","submissionTime":"2024-04-16T00:00:00","userName":"Sally H."},{"reviewId":"247f1921-09ed-41fe-912c-29948f5273cc","range":0,"rating":5,"reply":"Thank you for your 5-star review, Derrick. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.We can be reached at 888-STORAGE.  \n\n","replyTime":"2024-04-18T10:32:00","review":"Extra space storage has been awesome...I actually have 2 outside parking spaces for my extra large camper and my boat.  Service is amazing and wouldn't consider anywhere else for my storage needs","source":"Google","submissionTime":"2024-04-16T00:00:00","userName":"Derrick C."},{"reviewId":"b488689c-f2cc-4c04-977c-89249a521f70","range":0,"rating":5,"reply":"Tabatha, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-18T12:21:00","review":"They had just what I needed at a affordable price in the area that I was looking for","source":"Google","submissionTime":"2024-04-16T00:00:00","userName":"Tabatha S."},{"reviewId":"dabe9905-69ba-428d-83e0-2eedd43d4787","range":0,"rating":5,"reply":"D, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-04-18T10:36:00","review":"Quick and easy procedure! Had my unit ready for me in less than 30 minutes and everything was online.","source":"Google","submissionTime":"2024-04-16T00:00:00","userName":"D"},{"reviewId":"f486f7e6-319b-4da2-b4c2-716c2949a6f4","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business!  Thanks for your kind words Joseph. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-15T12:38:00","review":"Great price great customer service!","source":"Google","submissionTime":"2024-04-13T00:00:00","userName":"Joseph M."},{"reviewId":"2f077d6c-9b17-45ed-b963-6909ca8e17b3","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Luis says he’s the store manager\nI’ve given him a spare key to a unit my base is in control of and he states I have not\n\nReplay tapes of Monday 4/8 between times of 11:30 AM and 1:30 pm fast forward to when I leave and you’ll see I’ve given the keys to the front desk.\n\nHe says he can’t check tapes now  and won’t be able to do so till Monday which is on two days\n\nSadly my flights today and I have a bunch of equipment with me.","source":"Google","submissionTime":"2024-04-13T00:00:00","userName":"Jacob R."},{"reviewId":"f6eecf2f-a00d-45d2-870b-7314a7d2b5ee","range":0,"rating":5,"reply":"Hi Julie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-04-09T12:32:00","review":"Luis is amazing along with the property and easy access with easy pay","source":"Google","submissionTime":"2024-04-09T00:00:00","userName":"Julie K."},{"reviewId":"825a703b-db3a-40a0-b63a-851d35eaa26c","range":0,"rating":5,"reply":"We think Luis is great too! Thanks for the positive review, Art. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-03-28T09:08:00","review":"Luis was great! I needed a place fast to park my utility trailer. He had me taking care of quick.","source":"Google","submissionTime":"2024-03-28T00:00:00","userName":"Art C."},{"reviewId":"491d042b-2866-4d13-a6d9-8a8f8a8a0e3f","range":0,"rating":5,"reply":"Thank you for the kind words, Michele! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-03-28T13:44:00","review":"Excellent customer service! Great to work with","source":"Google","submissionTime":"2024-03-28T00:00:00","userName":"michele F."},{"reviewId":"5e995781-c546-4bce-ab2f-8ee844c4fb79","range":0,"rating":5,"reply":"Thanks Josh! We're glad you chose Extra Space Storage. Stop by the office if you need anything!","replyTime":"2020-02-04T14:43:00","review":"Clean nice complex this is my second time renting a unit would suggest to friends and family","source":"Google","submissionTime":"2024-03-26T00:00:00","userName":"Josh H."},{"reviewId":"eec8712d-f3e3-45df-b28a-89d19937e505","range":0,"rating":5,"reply":"Thank you for the review, Debbie! We pride ourselves on having a friendly, helpful staff and are so happy Eileen was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-21T12:42:00","review":"Eileen was very helpful and friendly","source":"Google","submissionTime":"2024-03-21T00:00:00","userName":"Debbie B."},{"reviewId":"569c30d7-1c65-4c4e-8956-34a5080b12a6","range":0,"rating":5,"reply":"Thank you for the excellent rating, Joan! We are so glad we could provide you with a 5-star experience.","replyTime":"2024-03-12T01:41:00","review":"This Place is super accommodating, Very nice Professional people work there and the best prices you’ll find anywhere.","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Joan R."},{"reviewId":"a4bb7ba1-81bf-489c-9ffa-199214d313c6","range":0,"rating":5,"reply":"Hi Faith, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-03-20T09:47:00","review":"I love this storage, they had the best rates in all of Florence / Burlington area. The units are nice and easily accessible. Couldn’t be happier!","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Faith G."},{"reviewId":"a9db0a47-fcb0-4b5c-a6ac-91f1cdcb4b96","range":0,"rating":5,"reply":"Hi Esmeralda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-03-20T10:26:00","review":"This establishment has been very good to me always very helpful and very good thank you all","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Esmeralda R."},{"reviewId":"ae6a0066-a39c-4a8e-8acd-57bb32b50e0e","range":0,"rating":5,"reply":"Hi Randy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-13T09:30:00","review":"Great experience getting a storage space. Luis was great to work with and he is highly knowledgeable. He got me nice unit right away at a nice price. Thanks.","source":"Google","submissionTime":"2024-03-13T00:00:00","userName":"Randy M."},{"reviewId":"bb4262e8-c5b1-426a-b184-0e4b6bce1d78","range":0,"rating":5,"reply":"Hi Yvonne, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brandy! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-06T09:40:00","review":"I'm so glad I selected Extra Space Storage to store my mother's belongings while we're preparing for her next move. From meeting with the site representative to accessing the storage unit,  everything ran so smoothly.\nBrandy was very helpful in explaining policies and what to do if any concerns arise.  I would highly recommend ESS to anyone needing storage of any size.","source":"Google","submissionTime":"2024-03-06T00:00:00","userName":"Yvonne H."},{"reviewId":"fbd573db-459b-491f-b084-22468dbd9008","range":0,"rating":5,"reply":"Hi Katrina, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-03-06T09:13:00","review":"Great customer service!\n\nI had rented a unit that had some issues and items that unfortunately was destroyed due to not being an a controlled atmosphere. I needed to move to a climate controlled unit. They were able to help me get a new unit with plenty of time to transfer my items.","source":"Google","submissionTime":"2024-03-05T00:00:00","userName":"Katrina G."},{"reviewId":"89a7c864-357c-44f3-8f5c-3f04470db8a2","range":0,"rating":5,"reply":"Hi Teresa, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-03-06T09:04:00","review":"Very accommodating and professional. Worked hard to get me the best price. I highly recommend.","source":"Google","submissionTime":"2024-03-05T00:00:00","userName":"Teresa T."},{"reviewId":"284553eb-edfa-44f5-b702-635ea77e6dfc","range":0,"rating":5,"reply":"Rj! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (859) 525-9030.","replyTime":"2024-03-03T13:14:00","review":"Happy with my experience, Luis is the man ??.","source":"Google","submissionTime":"2024-03-02T00:00:00","userName":"Rj L."},{"reviewId":"500e6fcb-3f0b-4ee7-bfb1-021985d1ccf3","range":0,"rating":5,"reply":"Hi Mama, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-02-21T09:17:00","review":"Amazing customer service. Must place to rent from. Very clean and inviting.","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"Mama B."},{"reviewId":"02eaab23-7e90-429a-8208-d774fed9f7be","range":0,"rating":5,"reply":"Thank you for the review, Michael! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2024-02-21T09:05:00","review":"Staff is always polite and courteous.","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"Michael D."},{"reviewId":"6839435b-3a00-47b1-857c-9fc64da9b0e4","range":0,"rating":5,"reply":"We appreciate you taking the time to share your review, Richard Ostendorf. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property and are here to help if any concerns come up in the future!","replyTime":"2023-08-17T14:00:00","review":"I feel safe and secure there . Luis has been Pleasanton to work with and seems to always be available to answer questions\nSign up was a breeze . I highly recommend this place for storage needs .","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"Richard O."},{"reviewId":"65e386d5-c9e8-4038-9a67-12b6f7ed18c2","range":0,"rating":5,"reply":"Hi Scott, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-02-21T09:41:00","review":"Great service","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"Scott S."},{"reviewId":"873c11b3-dfc3-4fc7-9e06-b91b6fd98e0d","range":0,"rating":5,"reply":"Hi Macayla, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-02-15T12:51:00","review":"Good sizes, clean units, able to pull right up and unload, and the management was extremely helpful with all of my concerns.","source":"Google","submissionTime":"2024-02-15T00:00:00","userName":"Macayla R."},{"reviewId":"cab7d11a-f6b2-47c3-a349-d40650afd286","range":0,"rating":5,"reply":"Thank you for the kind words, Asset! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-02-15T13:06:00","review":"Nice guy","source":"Google","submissionTime":"2024-02-15T00:00:00","userName":"Asset E."},{"reviewId":"3aaa6807-b140-4008-bb9b-f869afd66c2c","range":0,"rating":5,"reply":"Hello, Glenna. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-09-17T09:17:00","review":"Fast and friendly service\nLuis goes above and beyond to ensure his customers are satisfied.\nHighly recommend, nice property, clean and safe.","source":"Google","submissionTime":"2024-02-13T00:00:00","userName":"Glenna B."},{"reviewId":"e3f4dc17-8447-4b7d-8412-9bb77c523c93","range":0,"rating":5,"reply":"Hi Caleb, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-02-09T14:03:00","review":"Fast and easy. Was able to get me in right then and there! There was even a lock ready in the space so I didn't have to run to get another. Great place to store my stuff.","source":"Google","submissionTime":"2024-02-08T00:00:00","userName":"Caleb M."},{"reviewId":"54258222-3938-4250-a51f-ea4c1a0f7d85","range":0,"rating":5,"reply":"Hi Elisabeth, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-01-31T14:55:00","review":"Very quick and efficient.","source":"Google","submissionTime":"2024-01-31T00:00:00","userName":"Elisabeth K."},{"reviewId":"cc8c7035-3c0b-4f42-ae9c-5da92fbabecf","range":0,"rating":5,"reply":"Hello, Amanda. Thanks for the positive feedback. We're so happy we have customers like you. Please call (859) 525-9030 if you have any questions. ","replyTime":"2024-01-28T09:39:00","review":"Luis has been super helpful and willing to work with me on my unit and helping get everything set up.","source":"Google","submissionTime":"2024-01-27T00:00:00","userName":"Amanda C."},{"reviewId":"c1553105-e106-46b5-8255-1ad5ccb0a7e4","range":0,"rating":5,"reply":"Thank you for the kind remarks, Sam! We're so happy to hear we have your recommendation! If you have any questions, let us know at 888-storage.","replyTime":"2022-11-29T18:49:00","review":"Great service and staff. Surprisingly affordable compared to competitors. 10/10 would recommend for any storage needs.","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"sam f."},{"reviewId":"3527e72a-0862-4d38-b8f2-ba847712ea3d","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Coretta! We're so happy to hear Luis was able to make your rental process quick and hassle-free! Give us a call at (859) 525-9030 if you need any future assistance.","replyTime":"2024-01-25T09:50:00","review":"Both representatives were Awesome!  Luis helped make the process fast and easy.  Great customer service.","source":"Google","submissionTime":"2024-01-25T00:00:00","userName":"Coretta H."},{"reviewId":"7a01954d-54cb-497e-983e-e3e8366d22f0","range":0,"rating":5,"reply":"Thank you for the kind words, Brianna! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-01-25T12:18:00","review":"Great service!!!","source":"Google","submissionTime":"2024-01-25T00:00:00","userName":"Brianna L."},{"reviewId":"f12b3649-ddd8-4f77-895f-1fea3b169590","range":0,"rating":5,"reply":"Hi Nicholas, thanks so much for your review! We are thrilled to hear your experience with Luis was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2024-01-25T15:13:00","review":"Luis was amazing, quick and efficient.  I’d recommend to anyone!","source":"Google","submissionTime":"2024-01-25T00:00:00","userName":"Nicholas M."},{"reviewId":"6c0941a2-98fb-4e9e-8a3e-885564c74b4a","range":0,"rating":5,"reply":"Thank you for the kind words, Daniel! We're committed to providing excellent customer service and clean space. Please stop by the office or reach out to us at 888-storage if you have any questions!","replyTime":"2022-09-30T16:09:00","review":"Customer service was next to none. Clean space - easy to get in and out!","source":"Google","submissionTime":"2024-01-24T00:00:00","userName":"Daniel G."},{"reviewId":"dbc4020d-98b3-4a1b-914e-64cdcdcbdfc5","range":0,"rating":5,"reply":"Thank you for the review, Damien! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2024-01-17T08:25:00","review":"A very professional experience and a safe place to place your property in storage\nA very clean place for your belongings\nStaff is respectful and helpful  I'd rate it a 10 but 5 ?  work","source":"Google","submissionTime":"2024-01-17T00:00:00","userName":"damien r."},{"reviewId":"a5fcde20-99e4-454d-aeb2-4d16f75f063b","range":0,"rating":5,"reply":"Thank you for your kind words, Mason. Security is our top priority and we appreciate that you have trusted us with your belongings! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-12-28T14:41:00","review":"Easy access, secure facility.  Excellent and helpful staff.","source":"Google","submissionTime":"2023-12-28T00:00:00","userName":"Mason A."},{"reviewId":"31a17fbc-55e8-42f3-bf0e-90a284701524","range":0,"rating":5,"reply":"Hi Evelyn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-12-23T10:05:00","review":"Excellent customer service!","source":"Google","submissionTime":"2023-12-23T00:00:00","userName":"Evelyn G."},{"reviewId":"55d0e45d-ddc0-4c26-b7b4-419d3a40a07e","range":0,"rating":5,"reply":"Thank you for the kind words, Mary. We're glad Louis was able to help! Our team is here to serve you, so give us a call at (859) 525-9030 if you need any future assistance.\n","replyTime":"2023-11-14T09:31:00","review":"Our son is sick and had to move his items in the storage unit until he gets better and Louis was absolutely so caring and helpful. Thank you.","source":"Google","submissionTime":"2023-12-21T00:00:00","userName":"Mary B."},{"reviewId":"231daf21-d71d-48cb-9c00-90ffc68d9c7d","range":0,"rating":5,"reply":"Hi Dwayne! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 525-9030 or stop by the facility! ","replyTime":"2023-12-16T15:08:00","review":"Very nice service great prices","source":"Google","submissionTime":"2023-12-16T00:00:00","userName":"Dwayne h."},{"reviewId":"1f46d1c4-7591-452d-ab7c-b48ac3c22306","range":0,"rating":5,"reply":"Hi Natasha, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-21T09:12:00","review":"Luis was very informative and extremely friendly. I was a little shocked when I was charged admin fee, lock fee, and insurance fee. But overall great experience!","source":"Google","submissionTime":"2023-12-12T00:00:00","userName":"Natasha B."},{"reviewId":"3e237bac-872f-4ea4-8f47-59f4d7964101","range":0,"rating":5,"reply":"Hi Gail, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-12-05T16:38:00","review":"Very happy, it was so easy and clean  glad I chose, extra space storage,","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"Gail S."},{"reviewId":"05d49420-754d-49e5-87dd-d2641a147c46","range":0,"rating":5,"reply":"Hi David, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-12-05T16:40:00","review":"Super service as usual!!!","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"David M."},{"reviewId":"2b2a3b0d-9b7f-4b42-ab3a-161494e12eb0","range":0,"rating":5,"reply":"Hi John, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-12-05T16:42:00","review":"Luis at Extra Storage was very helpful and was able to help us get the right size storage unit","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"John F."},{"reviewId":"778adcce-8c10-405b-b032-77fa6d6e67c3","range":0,"rating":5,"reply":"Hi Lisa, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-11-15T08:09:00","review":"Luis was great to work with, went the extra mile to help me and called back when he said he would!!","source":"Google","submissionTime":"2023-11-15T00:00:00","userName":"Lisa R."},{"reviewId":"4d88727d-b3a1-4c17-ac6b-8d67039ad0d7","range":0,"rating":5,"reply":"Hi Kevin. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!","replyTime":"2023-11-13T10:06:00","review":"Luis at extra space storage was fabulous with my whole experience with  extra space storage...I did everything online but had a couple questions that he was able to take care of with strong knowledge of the facility friendly personality and for once in this world someone who was honest and sincere....If you need storage space stop by extra space in Florence KY and see Luis you'll be glad you did...thanks Luis and extra space storage!","source":"Google","submissionTime":"2023-11-13T00:00:00","userName":"Kevin K."},{"reviewId":"368699bb-d8ae-487e-9f2d-d1b919f2b61e","range":0,"rating":5,"reply":"Thank you for the review, Keninja! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-11-13T14:56:00","review":"Very easy to get everything arranged, and staff was incredibly friendly and helpful","source":"Google","submissionTime":"2023-11-13T00:00:00","userName":"keninja c."},{"reviewId":"e7098e0b-a6b9-4335-a472-ce24052ed45d","range":0,"rating":4,"reply":"Leonard, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2023-11-10T09:21:00","review":"Quick in and out for initial sign up","source":"Google","submissionTime":"2023-11-08T00:00:00","userName":"Leonard C."},{"reviewId":"ba23f293-32b3-4a21-a35f-e6231be05fef","range":0,"rating":5,"reply":"Thank you for the review, Ryan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-10-27T15:13:00","review":"Was easy to talk to the guy and he also let us look at the sizes of the units","source":"Google","submissionTime":"2023-10-27T00:00:00","userName":"ryan k."},{"reviewId":"cf7101b7-1573-4df0-9255-72d726c6a683","range":0,"rating":5,"reply":"Hi Nadia, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-10-24T12:08:00","review":"Clean, easily accessible anytime day, night, out weekends. Multiple sizes of storage. For a few things or a boat. Whatever you need!","source":"Google","submissionTime":"2023-10-24T00:00:00","userName":"Nadia D."},{"reviewId":"ba37487d-4317-477d-8973-bb057a6ef27b","range":0,"rating":5,"reply":"Hi Gabrielle, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-10-10T12:16:00","review":"Very friendly and quick and easy setup!","source":"Google","submissionTime":"2023-10-09T00:00:00","userName":"Gabrielle S."},{"reviewId":"2059bcf6-d09c-4a0d-9b3b-bd8a90a613ef","range":0,"rating":5,"reply":"We think Martina is great too! Thanks for the positive review, Ralph. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-10-09T15:07:00","review":"It was so nice to deal with someone that new how to do their job.  Martina was wonderful and took the time with us to cover costs and the size of unit we needed.","source":"Google","submissionTime":"2023-10-06T00:00:00","userName":"Ralph D."},{"reviewId":"d689f277-29b3-4dff-80f9-e81e4e42eb74","range":0,"rating":5,"reply":"Hi Jr, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-09-26T11:29:00","review":"Very quick and easy will recommend to anyone and everyone","source":"Google","submissionTime":"2023-09-26T00:00:00","userName":"JR B."},{"reviewId":"e53d5944-2549-4285-8e7b-063a414bec50","range":0,"rating":5,"reply":"Hi Audrey, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-27T08:17:00","review":"Extra Space Storage meets all my storage needs. There is easy accessibility to my unit and the facility is always clean and tidy when I come in and out. My unit was impeccablY clean. The manager, Luis, was extremely friendly and helpful getting my unit set up and my supply needs. He walked me through the process on how to use the gate codes and locks for the unit. I would highly recommend this company and the especially the Florence, KY location.","source":"Google","submissionTime":"2023-09-26T00:00:00","userName":"Audrey O."},{"reviewId":"0b6934b5-1d0b-43f6-89f2-b6fe50fc4712","range":0,"rating":5,"reply":"Thank you for the kind remarks, Philip! We're so happy to hear we have your recommendation! If you have any questions, let us know at 888-storage.","replyTime":"2022-11-29T18:48:00","review":"The best in the area. Great prices and excellent customer service. I recommend to anyone.","source":"Google","submissionTime":"2023-09-25T00:00:00","userName":"Philip G."},{"reviewId":"291b13c3-a819-4836-b5cf-b85180808106","range":0,"rating":5,"reply":"Thank you for your kind words and recommendation, James! We are thrilled to hear that Luis went above and beyond to ensure your storage needs were met! Let us know if we can do anything else to assist you!","replyTime":"2020-01-18T11:01:00","review":"I had the pleasure of being serviced by Luis!  By far the best service I’ve ever received.  He went above and beyond to make me happy and succeeded gloriously!!! A true professional.  A+++","source":"Google","submissionTime":"2023-09-25T00:00:00","userName":"James H."},{"reviewId":"41204f0f-d203-4f6d-9df4-4b34330ed29a","range":0,"rating":5,"reply":"Hi Pam, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-09-22T10:50:00","review":"I sold my home really fast and I hadn't picked out an apartment. I needed to put my furniture and clothes and everything in storage. I went to extra storage space and I'm so glad I did. My stuff was in there a little over a month. It was clean and my clothes that were in bags still smelled like the softener sheets. They are very polite and professional. I would recommend this place to anyone.","source":"Google","submissionTime":"2023-09-22T00:00:00","userName":"Pam H."},{"reviewId":"7e226ee1-c0c2-4ba8-bcf2-dd2b1612b4d5","range":0,"rating":5,"reply":"Thank you for the kind words, Yacqub. We're glad Luis was able to help! Our team is here to serve you, so give us a call at (859) 525-9030 if you need any future assistance.\n","replyTime":"2023-09-19T11:59:00","review":"Best place and best storage service  Luis was very helpful","source":"Google","submissionTime":"2023-09-18T00:00:00","userName":"Yacqub M."},{"reviewId":"7d0dffe8-e64c-4f7c-bc34-0c40af274f23","range":0,"rating":5,"reply":"Thank you, Kaleb. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-09-17T10:27:00","review":"Awesome service","source":"Google","submissionTime":"2023-09-17T00:00:00","userName":"Kaleb D."},{"reviewId":"22da5d92-52f8-45c6-9b71-b051cf717930","range":0,"rating":5,"reply":"Hi Jill, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-08-15T12:05:00","review":"Always clean every time I have used them. Ready with the lock when I arrived.","source":"Google","submissionTime":"2023-09-11T00:00:00","userName":"Jill F."},{"reviewId":"50709da4-f025-424b-8cfa-ddd16b4fd828","range":0,"rating":5,"reply":"Hi Matt, thank you for recommending us. We're glad our team was super friendly and helpful. At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-08-08T16:24:00","review":"Super friendly and helpful. Price is a lot cheaper then most other storage unit and you get better quality of a unit. Unit is right by the end and a door and there is no leakage or anything like that to affect my items in storage. Definitely recommend!!","source":"Google","submissionTime":"2023-09-01T00:00:00","userName":"Matt J."},{"reviewId":"f6584259-af38-486f-be9f-8d281e68fba5","range":0,"rating":5,"reply":"Thanks Mrs! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n\n ","replyTime":"2023-09-03T10:44:00","review":"Let's just say I'm most definitely a Extra storage space repeating owner, lol. But the thing I'm not utilizing it because I move every 3-6 months. It's really the opposite actually. It's more so having the security of putting things I have value in a second location. Easy access. Plenty of space and did I also mention privacy.  I can come and go anytime day or night, well at least till 10pm. See if your a working stiff as myself, and your job sends you pillow to post. Then here you go, a home away from your home while you're traveling.\nFor me I just relocated, and if ima tell you (why) then I best tell you i actually have storage location in both Ga and twice in the Ky area. And I can login and pay either at a nearby location or online. Now if that isn't enough perks, then you best hurry over to your local Extra storage space asap?? ask for Luis","source":"Google","submissionTime":"2023-08-31T00:00:00","userName":"Mrs K."},{"reviewId":"fa7fdee4-0ec1-40b3-83a2-c42fa3a1c518","range":0,"rating":5,"reply":"Thank you for taking the time to leave such a positive review of your experience with Luis at Extra Space Storage! We are thrilled to hear that Luis provided you with friendly and knowledgeable service and that he was able to guide you in making an informed decision about your storage needs. We truly appreciate your kind words. If you have any further questions or concerns, please don't hesitate to reach out to us at (859) 525-9030. We are always here to assist you.\n","replyTime":"2023-08-17T15:07:00","review":"Luis was friendly and knowledgeable about the facility and what he had to offer for my needs. He gave me some helpful information about how the facility was designed so I could make an informed decision on what I needed.","source":"Google","submissionTime":"2023-08-16T00:00:00","userName":"Phil J."},{"reviewId":"0a3a03a8-f0b3-4fb3-8936-d740e3e1ad57","range":0,"rating":5,"reply":"Hi Delia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with June! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-02-08T10:10:00","review":"I want to say thank you for June and Louie that help me with my unit. Very polite and answer my questions.","source":"Google","submissionTime":"2023-08-13T00:00:00","userName":"Delia O."},{"reviewId":"dbe1cb5f-5154-4c2d-bdb4-1b5f4df9c9f0","range":0,"rating":5,"reply":"Thank you for your kind words, Kurt. Security is our top priority and we appreciate that you have trusted us with your belongings!","replyTime":"2019-09-04T14:00:00","review":"Took almost no time to set up the storage agreement and it is very secure.","source":"Google","submissionTime":"2023-08-12T00:00:00","userName":"Kurt E."},{"reviewId":"d9a56bc2-397c-44ed-acae-608a6b3ddb3f","range":0,"rating":5,"reply":"Thank you for the review, Albert! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-08-07T13:08:00","review":"Incredibly nice staff. Helpful and polite. A well maintained and clean facility.","source":"Google","submissionTime":"2023-08-07T00:00:00","userName":"Albert S."},{"reviewId":"24359ebc-a277-4850-8ab5-d564877a0f4c","range":0,"rating":5,"reply":"Hi Alexander, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-07-22T11:10:00","review":"Grate personal experience. Fast easy and efficient customer service. Best bang for your buck in town.","source":"Google","submissionTime":"2023-07-22T00:00:00","userName":"Alexander W."},{"reviewId":"4c650bc3-65c3-47ea-b110-68334e40f8ab","range":0,"rating":5,"reply":"Thank you for recommending us, Martina! We're committed to providing excellent customer service and cleanliness. Don't hesitate to reach out at 888-STORAGE if you need anything!  \n","replyTime":"2023-07-17T09:22:00","review":"Very good service, clean and prime location. Would reccomend","source":"Google","submissionTime":"2023-07-16T00:00:00","userName":"Martina M."},{"reviewId":"e5c69aff-1a63-485a-867f-9b3a8642bf2b","range":0,"rating":5,"reply":"Thanks for the positive review, Saimon! We are glad you had a great experience with Luis. If you have any questions, let us know at 888-storage.\n","replyTime":"2023-07-17T15:26:00","review":"I have great service by Luis.","source":"Google","submissionTime":"2023-07-15T00:00:00","userName":"Saimon G."},{"reviewId":"34c3b77e-0c8a-40d6-ac67-9a232961ab7a","range":0,"rating":5,"reply":"We're grateful for your rating, Dan. It's great that you found our property clean and our team to be accommodating. Call us at (859) 525-9030 if you have any questions or need assistance with your rental! ","replyTime":"2023-07-04T11:43:00","review":"The people there are great to deal with.\nThey gave me a couple extra days, when I needed them. I would tell anyone to go there to get a storage unit. Great clean place. Great people too.   2 THUMBS UP!!!!!!!","source":"Google","submissionTime":"2023-07-04T00:00:00","userName":"Dan W."},{"reviewId":"fbdfd2e7-0b64-4dd8-ba99-75f57fc4b7b8","range":0,"rating":5,"reply":"Thank you for your review, Nathaniel! We love to hear that our customers are happy with Extra Space Storage. Feel free to swing by your local office for any further assistance!\n","replyTime":"2023-07-05T07:59:00","review":"So far so good. Haven’t had any issues yet. Renting the unit was a breeze","source":"Google","submissionTime":"2023-07-04T00:00:00","userName":"Nathaniel B."},{"reviewId":"bb315684-2e4d-448f-ab9b-03cb3c65a27e","range":0,"rating":5,"reply":"Hi Jalynn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Hannah! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-06-27T10:27:00","review":"Hannah did an amazing job working with us to find the right storage for us. Definitely would go here again, super friendly and clean! Highly recommend.","source":"Google","submissionTime":"2023-07-03T00:00:00","userName":"Jalynn R."},{"reviewId":"8257aff9-4fa1-4a28-b2bb-fad5fefb35ec","range":0,"rating":5,"reply":"Hi Carol, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-07-01T16:57:00","review":"Luis was exceptionally helpful handling all of the details","source":"Google","submissionTime":"2023-07-01T00:00:00","userName":"Carol R."},{"reviewId":"5467de7b-7c6e-4f21-8bf6-d37532e6bebb","range":0,"rating":5,"reply":"Thank you for your review, Drew! We love to hear that our customers are happy with Extra Space Storage. Feel free to swing by your local office for any further assistance!\n","replyTime":"2023-06-29T10:48:00","review":"Great facility! There is never any concern with the safety of our stored items.","source":"Google","submissionTime":"2023-06-29T00:00:00","userName":"Drew L."},{"reviewId":"81fdd563-f583-44ad-8cdb-c9c4435ab217","range":0,"rating":1,"reply":"Manny, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience. ","replyTime":"2023-06-28T10:15:00","review":"Great website","source":"Google","submissionTime":"2023-06-28T00:00:00","userName":"Manny P."},{"reviewId":"3a012a07-0715-416d-be55-d85da81844a5","range":0,"rating":4,"reply":"Hi David, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-06-19T11:43:00","review":"Storage is easy clean and dry office was never open that I seen prices increased every 3 month for 2 years I rented","source":"Google","submissionTime":"2023-06-19T00:00:00","userName":"David Y."},{"reviewId":"016b57d3-5fba-4d0e-ab44-2b19c4ccfe42","range":0,"rating":1,"reply":"We really appreciate you taking the time to share your feedback, Steven. We would love to talk to you more about your negative experience. Please give us a call at 888-storage. ","replyTime":"2023-06-13T16:12:00","review":"If you an affordable unit you will not get a climate controlled unit, and they'll try to sell you some sort of humidity-proof paste to put on your boxes.","source":"Google","submissionTime":"2023-06-13T00:00:00","userName":"Steven a."},{"reviewId":"634d2bfd-1920-43d8-bcfd-af6ec9f13afd","range":0,"rating":5,"reply":"Thank you for the review, Vanity! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-06-02T08:41:00","review":"Their customer service is by far some of the best customer service I've had in awhile since the whole pandemic people have slacked off on customer service because they thought they were not replaceable, but this place has that good old-fashioned excellent customer service, it is super easy and super fast to rent  an exceptional storage unit here. I would recommend to any of my friends or family or any stranger for that matter who is inquiring and needing to rent a storage unit. This place is very safe and secure, it is very clean, and they are very helpful and put their customers needs first.","source":"Google","submissionTime":"2023-06-02T00:00:00","userName":"Vanity T."},{"reviewId":"b05f9beb-4f81-4090-84ce-e3807635fb74","range":0,"rating":1,"reply":"Hi Michael, Thank you for leaving your review! We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?","replyTime":"2022-03-26T14:51:00","review":"Kept increasing the monthly payment every 3 to 4 months with only about two weeks notice each time. Rent was over $100 more from when I started to when I left and it was all done in the midst of the pandemic. Greedy profits will always be above taking care of your fellow man I guess.","source":"Google","submissionTime":"2023-05-29T00:00:00","userName":"Michael L."},{"reviewId":"9129b8aa-f09a-4d96-8c04-7e0016d4acd8","range":0,"rating":5,"reply":"Hi Diego, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-05-02T10:18:00","review":"Luis was awesome","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Diego V."},{"reviewId":"8fae8a62-a2ec-4724-8d56-bfcf2b7a57d9","range":0,"rating":1,"reply":"We really appreciate you taking the time to share your feedback, Bo. We would love to talk to you more about your negative experience. Please give us a call at 888-storage. ","replyTime":"2023-04-26T11:35:00","review":"I went online and reserved a spot along with paying for it. When I went to check in the next day and they had given my reservation to someone else.  They ended up sending me to another Extra Space Storage facility where I had to go through the process again and my fee went from $92 a month to $200.  It was a stitch and bait type of customer service and a great big inconvenience as I had already received my confirmation email and my bank account had been charged for my original contract so I assumed all was set.....TERRIBLE CUSTOMER SERVICE!","source":"Google","submissionTime":"2023-04-26T00:00:00","userName":"Bo S."},{"reviewId":"23cc80fa-e57d-43ae-b6f6-1f08512e8ed4","range":0,"rating":5,"reply":"Hi Julie, Thank you for taking the time to leave your feedback! We pride ourselves on having a courteous, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-04-15T16:28:00","review":"We used the storage space to park our camper until we sold it. Dealing with every aspect from the initial rental through move out was simple and everyone we dealt with was extremely courteous and helpful.","source":"Google","submissionTime":"2023-04-15T00:00:00","userName":"Julie D."},{"reviewId":"ba818962-43ac-4142-a3e6-3df190b29c3e","range":0,"rating":5,"reply":"Hi Slothdaddy2020!Thank you so much for the positive review. It's great to know our team has been helpful, polite, informative, and great at keeping our property clean! If you ever need anything don't hesitate to give us a call at (859) 525-9030 or stop by the facility! ","replyTime":"2023-04-13T08:30:00","review":"Very helpful ,polite, quick and informative!! Facility is very clean as well which should say a lot","source":"Google","submissionTime":"2023-04-13T00:00:00","userName":"Slothdaddy2020"},{"reviewId":"09e650ec-fd17-4c59-b8fc-948bb1c81298","range":0,"rating":3,"reply":"Hi E36, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-04-12T11:41:00","review":"The facility seems clean....\nThe problem I had is I rented a 10x20 it is not 10x20.... The ticket says 10x20..... But the measurements are not....\nIt is 9 ft one way and 18 ft the other way.... I would like to give the place a little bit better review but unfortunately I'm just giving it as I see I took video of the measurements just in case anybody has any questions","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"E36 D."},{"reviewId":"72aafdf0-35c8-4085-9398-c258f1a7552b","range":0,"rating":5,"reply":"Hi Fabiana, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-04-12T13:51:00","review":"An amazing service! I’m glad I have chose them.","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"Fabiana G."},{"reviewId":"476437fb-adbf-453f-ad42-eb0e25db3ca9","range":0,"rating":5,"reply":"Hi Paige, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.","replyTime":"2023-04-10T18:11:00","review":"Easy renting, convenient location, and clean facility","source":"Google","submissionTime":"2023-04-10T00:00:00","userName":"paige S."},{"reviewId":"fbf66f85-426b-4f90-9cab-823bb8e0da32","range":0,"rating":5,"reply":"Thank you for the review, Bryce! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-04-07T11:22:00","review":"I ran into trailer trouble and I needed a few extra days to clean out my unit. They without hesitation gave me extra time clean it out. Quick reply’s and very polite! A+10/10 recommend","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"Bryce B."},{"reviewId":"6a61128c-5b16-418f-9f3c-47b308ee6574","range":0,"rating":5,"reply":"Hi Nora, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tara! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-04-07T11:48:00","review":"Tara was great! She gave me the information I needed in no time!","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"Nora L."},{"reviewId":"6ba6c3b7-3584-4e00-9a67-98e797e386e3","range":0,"rating":5,"reply":"Thank you for the excellent rating, Denise! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.","replyTime":"2023-04-05T12:01:00","review":"So easy to complete paperwork over the phone.","source":"Google","submissionTime":"2023-04-05T00:00:00","userName":"Denise S."},{"reviewId":"74e706ef-9622-41af-87ec-d4e4714473e6","range":0,"rating":5,"reply":"Hi Henry, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-04-01T09:26:00","review":"Great. Everything has been great","source":"Google","submissionTime":"2023-04-01T00:00:00","userName":"Henry G."},{"reviewId":"644edb84-3946-468b-920e-88887b486fd7","range":0,"rating":5,"reply":"Thank you for the kind words, Mike. We're glad Tara was able to help! Our team is here to serve you, so give us a call at (859) 525-9030 if you need any future assistance.\n","replyTime":"2023-04-01T11:49:00","review":"Tara was very helpful!","source":"Google","submissionTime":"2023-04-01T00:00:00","userName":"Mike B."},{"reviewId":"892cbcf8-9e49-4e54-95aa-d0a99b07ae09","range":0,"rating":5,"reply":"Hi Jenny, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-25T10:18:00","review":"Luis is a great!","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"Jenny L."},{"reviewId":"1073d3e5-8bd8-4d42-a74a-d6e5574051b1","range":0,"rating":4,"reply":"We think Luis is great too! Thanks for the positive review, Mariah. If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-03-25T12:17:00","review":"Luis is great","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"Mariah R."},{"reviewId":"75c779c6-1a78-4603-ad04-eb888535b611","range":0,"rating":5,"reply":"Hi Monica, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-03-22T14:34:00","review":"It is the best place to store my belongings","source":"Google","submissionTime":"2023-03-22T00:00:00","userName":"Monica P."},{"reviewId":"2677efa5-6233-429b-bfdc-94635fc3b8a2","range":0,"rating":5,"reply":"Hi Chuck, thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We are so glad you are satisfied with your rental rate! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-03-20T11:50:00","review":"everyone was professional\nalways called me back\nunit was inexpensive compared to other storage company","source":"Google","submissionTime":"2023-03-20T00:00:00","userName":"Chuck w."},{"reviewId":"5764250a-66e7-4fc2-aad2-0cecdb71e905","range":0,"rating":5,"reply":"Thank you for the excellent rating, Anna. We are glad Luis was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-03-14T13:51:00","review":"Luis has been the most helpful, best storage company in NKY!","source":"Google","submissionTime":"2023-03-14T00:00:00","userName":"Anna K."},{"reviewId":"d7d16919-96a9-45c5-8e3e-49150d73d45d","range":0,"rating":5,"reply":"Thank you for your feedback, Rebecca! Providing renters with clean and fairly priced facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-03-11T17:13:00","review":"Clean, decently priced, office staff very helpful and nice.","source":"Google","submissionTime":"2023-03-11T00:00:00","userName":"rebecca m."},{"reviewId":"dd34c847-7cc5-4590-83ab-6c6c6bafdbc8","range":0,"rating":5,"reply":"Hi Andrea, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kara! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-11T12:23:00","review":"Quick, easy, and was ready immediately. Kara was excellent in assisting me with my unit!","source":"Google","submissionTime":"2023-03-11T00:00:00","userName":"Andrea M."},{"reviewId":"f9de6ecd-8f88-487c-8d15-11e2cb5c43df","range":0,"rating":5,"reply":"Thank you for the review, Kathy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-03-11T15:08:00","review":"Absolute professional.  She was willing to work with me for a bigger storage unit and explained everything so I understood the agreement  thanks again","source":"Google","submissionTime":"2023-03-11T00:00:00","userName":"Kathy P."},{"reviewId":"5adb7d3d-c6a8-4b74-b5eb-54fad7d7703e","range":0,"rating":5,"reply":"Thank you for the kind words, Linda. We're glad Luis has been very helpful, kind, and customer service oriented! Our team is here to serve you, so give us a call at (859) 525-9030 if you need any future assistance.\n","replyTime":"2023-02-23T11:12:00","review":"Luis is very helpful and extremely nice.  Great customer service…","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Linda S."},{"reviewId":"4d5f71c8-4c63-4abb-b5c7-966a344cbcbb","range":0,"rating":5,"reply":"Thank you for the kind words, Cody! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-02-23T12:17:00","review":"Great customer service","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Cody C."},{"reviewId":"7bdaa61e-ca77-4b09-a4db-4df4f8c88061","range":0,"rating":5,"reply":"Hi Dave, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-02-22T08:13:00","review":"Was a great experience renting a unit here. Very helpful. Thank you","source":"Google","submissionTime":"2023-02-22T00:00:00","userName":"Dave A."},{"reviewId":"7db1761c-ea27-4643-9117-e178b745d7c7","range":0,"rating":5,"reply":"Hi Annie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-02-15T12:19:00","review":"Great customer service","source":"Google","submissionTime":"2023-02-15T00:00:00","userName":"annie f."},{"reviewId":"cc657a01-1073-46d6-b2c8-7c94fa42c8cc","range":0,"rating":5,"reply":"Thank you for the review, Hope! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-02-10T15:11:00","review":"Employees were friendly and super helpful!","source":"Google","submissionTime":"2023-02-10T00:00:00","userName":"Hope C."},{"reviewId":"94e3b16b-8a2f-4b53-af22-1492b7c3f427","range":0,"rating":5,"reply":"Hi Delia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with June! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-02-08T09:54:00","review":"I want to say thank you for June and Louie that help me with my unit. Very polite and answer my questions.","source":"Google","submissionTime":"2023-02-08T00:00:00","userName":"Delia O."},{"reviewId":"aca771a4-1619-4e03-b250-332842633f0e","range":0,"rating":5,"reply":"Thank you for the review, Amy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-02-04T10:05:00","review":"Great customer service! Easy process!","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Amy J."},{"reviewId":"8024037c-b160-4f62-a2f2-e5064c38c779","range":0,"rating":5,"reply":"Hi Derek, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-02-03T11:40:00","review":"Great service!","source":"Google","submissionTime":"2023-02-03T00:00:00","userName":"derek g."},{"reviewId":"57ae8f9e-9576-401b-93f0-498b9d99576b","range":0,"rating":5,"reply":"Hi Summer, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-02-01T12:00:00","review":"good pricing :)","source":"Google","submissionTime":"2023-02-01T00:00:00","userName":"summer j."},{"reviewId":"2a58c044-189b-4f1d-a9e1-9d6925d03376","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Mc! We're so happy to hear Luis was able to make your rental process hassle free! Give us a call at (859) 525-9030 if you need any future assistance.","replyTime":"2023-01-16T08:39:00","review":"Luis was a delight to work with!","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"MC H."},{"reviewId":"d238967f-4e3f-409e-95b6-fbde7857e9b7","range":0,"rating":5,"reply":"Hi Elizabeth, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-01-16T12:37:00","review":"Luis was friendly and beyond helpful! He was considerate in choosing the right unit for me based on size and location, with thoughts on keeping me in a well lit area for safety. He made sure I had everything I needed, and quickly!","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Elizabeth C."},{"reviewId":"9b3bddd8-8fa7-409f-8705-c2e33c1d9ee8","range":0,"rating":5,"reply":"Hi Jason, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2023-01-03T08:04:00","review":"Very Helpful","source":"Google","submissionTime":"2023-01-03T00:00:00","userName":"Jason H."},{"reviewId":"979a7f3c-0264-48d1-9808-f56854a41e93","range":0,"rating":5,"reply":"Thanks, Terry! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (859) 525-9030 if you ever need anything.","replyTime":"2022-07-18T22:55:00","review":"Office staff very helpful.  Easy move in. Highly recommend","source":"Google","submissionTime":"2022-12-29T00:00:00","userName":"Terry F."},{"reviewId":"c58efc1e-8a81-4338-9bf8-7948b67745b8","range":0,"rating":5,"reply":"Shane! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (859) 525-9030.","replyTime":"2022-12-15T10:24:00","review":"Plain and simple to get a unit and there aren't any surprises","source":"Google","submissionTime":"2022-12-15T00:00:00","userName":"Shane W."},{"reviewId":"4e74dcde-5309-4545-8ef9-14d1f4fbe0d8","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Andy! We're so happy to hear Hannah was able to make your rental process quick and easy! Give us a call at (859) 525-9030 if you need any future assistance.","replyTime":"2022-12-02T15:57:00","review":"Great experience, Hannah made renting for our upcoming move quick and easy.","source":"Google","submissionTime":"2022-12-02T00:00:00","userName":"Andy N."},{"reviewId":"f50175ef-1f68-465c-87f4-2976d67f0139","range":0,"rating":4,"reply":"Thank you for the great review, Jennifer. We're so glad you had a positive experience with us. If you ever need anything feel free to stop by! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-11-30T12:01:00","review":"Could be a little cheaper","source":"Google","submissionTime":"2022-11-30T00:00:00","userName":"jennifer l."},{"reviewId":"da5de266-3562-4619-9446-f6200aec4452","range":0,"rating":5,"reply":"Thank you for the kind words, Gary. We're glad Luis was able to help! Our team is here to serve you, so give us a call at (859) 525-9030 if you need any future assistance.\n","replyTime":"2022-11-30T12:18:00","review":"Very friendly Luis showed me the unit it was clean got everything done quickly","source":"Google","submissionTime":"2022-11-30T00:00:00","userName":"Gary M."},{"reviewId":"c0b29b5b-9dfc-410a-a8b4-25cdb99a5853","range":0,"rating":5,"reply":"Thank you for the kind remarks, Philip! We're so happy to hear we have your recommendation! If you have any questions, let us know at 888-storage.","replyTime":"2022-11-29T18:32:00","review":"The best in the area. Great prices and excellent customer service. I recommend to anyone.","source":"Google","submissionTime":"2022-11-29T00:00:00","userName":"Philip G."},{"reviewId":"7f64cbf2-b25f-42b9-8c97-01f73be71604","range":0,"rating":5,"reply":"Thank you for the kind remarks, Sam! We're so happy to hear we have your recommendation! If you have any questions, let us know at 888-storage.","replyTime":"2022-11-29T18:48:00","review":"Great service and staff. Surprisingly affordable compared to competitors. 10/10 would recommend for any storage needs.","source":"Google","submissionTime":"2022-11-29T00:00:00","userName":"sam f."},{"reviewId":"caca2c9a-da60-4f83-9f76-0751257e4b04","range":0,"rating":5,"reply":"Hi Jennifer, thank you for your review! We're so happy to hear that your experience with Luis and the cleanliness of the facility has been positive! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.\n","replyTime":"2022-11-29T10:54:00","review":"Luis and his team are great! The renting process was so easy and they answered ALL of my questions. Once I got to the unit, the facility is spotless!! I was so surprised how clean it was. I would highly recommend and I won’t ever rent a storage unit anywhere else!!","source":"Google","submissionTime":"2022-11-28T00:00:00","userName":"Jennifer M."},{"reviewId":"83e6e95a-b7f6-4f2a-9c3d-3aa6f9a30679","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Rhonda! We're so happy to hear our manager was able to make your rental process quick and easy! Give us a call at (859) 525-9030 if you need any future assistance.","replyTime":"2022-11-12T14:30:00","review":"Quick and easy!","source":"Google","submissionTime":"2022-11-12T00:00:00","userName":"Rhonda G."},{"reviewId":"4f6e8bd6-88ac-45cc-8d03-80839a6a0d3d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Rachel. We are glad Luis was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2022-10-31T14:01:00","review":"When I arrived I tried to do everything on the kiosk outside but something went wrong, so I went inside for helping not knowing they were actually closed inside already. Luis was AMAZING and still took his time and helped me set everything up. He wasnt rude or upset about it, he didn't rush through trying to hurry me out. He was friendly and super helpful!","source":"Google","submissionTime":"2022-10-31T00:00:00","userName":"Rachel B."},{"reviewId":"f48ac560-b5da-4318-b06d-2e2d91265907","range":0,"rating":5,"reply":"We think Luis Gonzales is great too! Thanks for the positive review, Johnny. We're glad he still assisted you with your rental and made everything so smooth and easy. Don't hesitate to contact us at 888-storage if you need anything!? ","replyTime":"2022-10-29T16:34:00","review":"Luis Gonzales was amazing, the store was closed and he still assisted us with our rental and made everything so smooth and easy. Go in and see Luis, I guarantee he will have you leaving with not only a unit but also a smile!\n\nThanks Luis!!","source":"Google","submissionTime":"2022-10-29T00:00:00","userName":"Johnny C."},{"reviewId":"8ecafe27-279e-4e8c-ab5f-3c0a507d1bba","range":0,"rating":5,"reply":"Hi, Carla ! Thanks for the positive review, it means a lot to our team. Please call (859) 525-9030 if you have any questions about your rental. ","replyTime":"2022-10-18T13:49:00","review":"Friendly, helpful, and great to work with","source":"Google","submissionTime":"2022-10-18T00:00:00","userName":"Carla B."},{"reviewId":"51061a86-36ed-4ea3-b791-8a902d360484","range":0,"rating":5,"reply":"Thank you for the excellent rating, Shawn. We are glad our Luis was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2022-10-13T13:23:00","review":"Luis did a great job helping find a storage space for my camper.  Would definitely recommend this storage facility to anyone looking for some extra space!","source":"Google","submissionTime":"2022-10-13T00:00:00","userName":"Shawn P."},{"reviewId":"17da02b2-d44e-4cef-ac1a-903318b91863","range":0,"rating":3,"reply":"Your feedback is very important to our team, Kashi. We're sorry to hear you're unhappy with your rental rate. We'd love a chance to talk with you directly, please call us at 888-storage. ","replyTime":"2022-10-13T08:43:00","review":"$78-80 for small storage unit way too expensive","source":"Google","submissionTime":"2022-10-12T00:00:00","userName":"kashi C."},{"reviewId":"da9aa5c1-ddc8-4acd-ba1f-2f944dad848d","range":0,"rating":4,"reply":"Hi Myra, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. \n","replyTime":"2022-10-05T11:53:00","review":"The facility itself is great. I would have given it 5 stars if it weren’t for one of the staff people and the gates lock before 10 pm. I’ve gotten there 10 minutes before the gate is suppose to lock and was not able to get in. 10 pm means 10 pm, not 9:45 pm","source":"Google","submissionTime":"2022-10-05T00:00:00","userName":"Myra R."},{"reviewId":"8a2ad680-64b3-42fb-aa1a-15a66b573aca","range":0,"rating":5,"reply":"Hi Karen, thank you for your review. We're glad Luis was very nice, helpful, and explained it all to you. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-10-05T16:32:00","review":"Luis was very nice and helpful.  Explained it all to us.","source":"Google","submissionTime":"2022-10-05T00:00:00","userName":"Karen J."},{"reviewId":"10fe1426-3b02-436a-8238-a8b339e9feef","range":0,"rating":5,"reply":"Thank you for the kind words, Daniel! We're committed to providing excellent customer service and clean space. Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-09-30T16:06:00","review":"Customer service was next to none. Clean space - easy to get in and out!","source":"Google","submissionTime":"2022-09-30T00:00:00","userName":"Daniel G."},{"reviewId":"404e4774-5f44-433e-8a13-12633337c777","range":0,"rating":5,"reply":"Hi Bianca, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and knowledgeable staff, so we do our best to make sure we are able to provide that! Stop by our office if you need anything in the future! ","replyTime":"2022-07-17T09:18:00","review":"Very clean knowledgeable","source":"Google","submissionTime":"2022-09-28T00:00:00","userName":"Bianca F."},{"reviewId":"3cda797b-7a19-4efc-8723-bfa1512cb178","range":0,"rating":5,"reply":"Hi Tommy, thanks so much for your review! We are thrilled to hear your experience with Louis and the team was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2022-09-26T12:44:00","review":"Amazing place to store.  Louis and his team are amazing to work with.  So much in fact that I rented 2 units in one month.  I highly recommend this storage facility.  They seem to care just as much about your things as you do and will help you with any sort of unusual or extraordinary storing situations.","source":"Google","submissionTime":"2022-09-26T00:00:00","userName":"Tommy M."},{"reviewId":"43781c34-9185-42c2-aff6-089dab580981","range":0,"rating":5,"reply":"Hi, Gilbert ! Thanks for the positive review, it means a lot to our team. Please call (859) 525-9030 if you have any questions about your rental. ","replyTime":"2022-09-26T13:28:00","review":"Service  was amazing","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"Gilbert N."},{"reviewId":"43b59f6a-48c3-4af1-871c-eb2096538273","range":0,"rating":5,"reply":"Dwayne, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We think our team is great too! Stop by our office if you need anything in the future! ","replyTime":"2022-09-18T07:33:00","review":"Extra Space storage was the right size and the right price. Great, friendly people.","source":"Google","submissionTime":"2022-09-17T00:00:00","userName":"Dwayne R."},{"reviewId":"14289381-3040-4363-8811-815f4bae250c","range":0,"rating":5,"reply":"Thanks for the kind words, Susy! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (859) 525-9030 if you need anything.\r","replyTime":"2022-08-31T10:47:00","review":"Thanks to the wonderful staff at Extra Space Storage on Centennial in Florence! They are wonderful to work with and they go the EXTRA mile to help!! Highly recommend.","source":"Google","submissionTime":"2022-09-12T00:00:00","userName":"Susy C."},{"reviewId":"3bb59de4-3713-404c-aeec-f983403fcfd6","range":0,"rating":5,"reply":"Hi Mckenna, thank you! We are happy to have you as a return customer. Reach out if you ever need anything, please.","replyTime":"2022-09-14T13:16:00","review":"This is the only storage facility i’ve rented from and i’ve rented through them 2 times and never have had a complaint.","source":"Google","submissionTime":"2022-09-12T00:00:00","userName":"Mckenna R."},{"reviewId":"01806edc-094e-459d-93a6-410ec5560337","range":0,"rating":5,"reply":"Hi Elizabeth, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Becky! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. \n","replyTime":"2022-09-07T10:04:00","review":"Great pricing! Becky at the Florence KY location is prompt, personable, professional, and communicative. Make sure you communicate clearly regarding what it is you are needing, especially if you have unique special requests. Would definitely choose this place again for our storage needs!","source":"Google","submissionTime":"2022-09-07T00:00:00","userName":"Elizabeth D."},{"reviewId":"ae360052-051b-415c-9b41-ac9ba4e36c31","range":0,"rating":5,"reply":"Hi Rhonda!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 525-9030 or stop by the facility! ","replyTime":"2022-08-30T12:14:00","review":"Staff is friendly, professional and was able to answer all of my questions.  Units were easy to rent.  Great location.","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"Rhonda C."},{"reviewId":"70bea944-84d7-43ac-bd97-a032049f3839","range":0,"rating":5,"reply":"Hi Carmen, thank you for recommending us. We're glad Becky was very friendly and professional. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please stop by the office or give us a call at 888-STORAGE.  ","replyTime":"2022-08-26T12:09:00","review":"Becky was very friendly and professional\nWould highly recommend this  establishment .\nPlace was very clean.","source":"Google","submissionTime":"2022-08-28T00:00:00","userName":"carmen f."},{"reviewId":"32449dcf-f100-443b-a562-2da50202c643","range":0,"rating":5,"reply":"Thank you for the kind review, Michael. We're glad our team was able to help! Our team is here to serve you, so give us a call at (859) 525-9030 if you need any future assistance.\n","replyTime":"2022-08-19T13:58:00","review":"Very helpful.","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"Michael V."},{"reviewId":"53ecb027-9f11-4d40-a341-931c3fa4e024","range":0,"rating":5,"reply":"Hi Kithern, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We really appreciate the recommendation as well as the 5-star review! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-07-19T10:54:00","review":"I am renting a 10x10 for just a month until my apartment is ready for move in. I called the day before to inquire about it and the representative was very knowledgeable. He answered all my questions. I did everything over the phone and that went well too. I was very surprised with the very clean unit. I also was given a lock. The grounds was clean. I would recommend this storage to my family and friends.","source":"Google","submissionTime":"2022-08-11T00:00:00","userName":"Kithern J."},{"reviewId":"061080a7-de5c-4021-ae22-64f5cf741f3b","range":0,"rating":5,"reply":"Hi R!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (859) 525-9030 or stop by the facility! ","replyTime":"2022-07-19T12:00:00","review":"Easy to set up my rental online. Had some questions when I arrived at the unit and the ladies in the office were friend and helpful.","source":"Google","submissionTime":"2022-07-19T00:00:00","userName":"R C."},{"reviewId":"5a93567a-3531-44e6-a779-956f77c57a00","range":0,"rating":5,"reply":"Hi, Joseph ! Thanks for the positive review, it means a lot to our team. Please call (859) 525-9030 if you have any questions about your rental. ","replyTime":"2022-07-19T09:59:00","review":"Great customer service and hospitality from the employees. They helped me get a unit quickly and I was in and out in a timely manner.","source":"Google","submissionTime":"2022-07-18T00:00:00","userName":"Joseph P."},{"reviewId":"1c9b6978-6fba-4a6c-9111-20fa2f339b4e","range":0,"rating":5,"reply":"We think Becky is great too! Thanks for the positive review, Kada. As always, give us a call at 888-storage if you need anything.  ","replyTime":"2022-07-17T09:59:00","review":"Becky was wonderful!","source":"Google","submissionTime":"2022-07-16T00:00:00","userName":"Kada C."},{"reviewId":"baac1b79-b682-4659-8e72-c73b854048f5","range":0,"rating":5,"reply":"Thanks for the great review, Brittany! We're glad Becky was so sweet and personable. Please call us at (859) 525-9030 if you have any questions!","replyTime":"2022-07-15T16:02:00","review":"Very spacious units, friendly staff, clean office and units. Even better price! Becky in the office is so sweet and personable. Great staff at this location!","source":"Google","submissionTime":"2022-07-15T00:00:00","userName":"Brittany C."},{"reviewId":"ba6ad895-7fb4-48bc-9efa-59535378e13d","range":0,"rating":5,"reply":"Wow, thanks for the great review Larry! We are so glad you had a positive experience with Becky. If you ever need any help feel free to stop by or call us at (859) 525-9030. ","replyTime":"2022-07-15T16:03:00","review":"Amazing customer service! And so friendly. Especially Becky she was a delight.","source":"Google","submissionTime":"2022-07-15T00:00:00","userName":"Larry C."},{"reviewId":"47472e61-353c-45fd-8cab-7887ce64beb6","range":0,"rating":5,"reply":"Thank you for the review, Kj! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-07-15T16:00:00","review":"Needed to switch locations and they were very helpful and accommodating!","source":"Google","submissionTime":"2022-07-15T00:00:00","userName":"KJ A."},{"reviewId":"e74816bf-5085-4aa6-ad64-a45d20659b14","range":0,"rating":5,"reply":"Hi, Kristy ! Thanks for the positive review, it means a lot to our team. Please call (859) 525-9030 if you have any questions about your rental. ","replyTime":"2022-07-07T10:41:00","review":"I was able to take care of rental and a free lock on-line quick and easy","source":"Google","submissionTime":"2022-07-06T00:00:00","userName":"Kristy L."},{"reviewId":"66930440-54b2-450a-a01c-4f07a1f9b777","range":0,"rating":5,"reply":"Thank you for the kind words, Grant. We're glad Mark was able to help! Our team is here to serve you, so give us a call at (859) 525-9030 if you need any future assistance.\n","replyTime":"2022-06-12T09:54:00","review":"Mark was very helpful and the facility is really well kept","source":"Google","submissionTime":"2022-06-11T00:00:00","userName":"Grant C."},{"reviewId":"4e258c53-4953-43e4-996d-233d1be5e1ba","range":0,"rating":5,"reply":"Thanks for the kind words, Michael W.! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (859) 525-9030 if you need anything.\r","replyTime":"2022-05-26T12:05:00","review":"Very nice staff & easy to get signed in, I was in a hurry that day & since I'm using it for work that was important. I was able to get in & out with plenty of time to spare. I recommend this storage facility to anyone.","source":"Google","submissionTime":"2022-05-26T00:00:00","userName":"Michael W."},{"reviewId":"e9409d3f-ec09-4b20-a70b-6dade2e2e4c9","range":0,"rating":5,"reply":"We think Becky is great too! Thanks for the positive review, Sara. If you ever need anything, feel free to stop by.  ","replyTime":"2022-05-04T17:43:00","review":"Becky was awesome!","source":"Google","submissionTime":"2022-05-04T00:00:00","userName":"Sara R."},{"reviewId":"cd81328d-549c-4e55-935e-83d1a609bab5","range":0,"rating":5,"reply":"Thank you, David, for the great rating! It's wonderful to hear you had a positive experience with us in the past and that it's going well now as well. Your loyalty means so much to our team! We want you to know that we are here to assist you with any further storage needs! Give us a call at (859) 525-9030 if anything comes up!","replyTime":"2022-04-29T10:51:00","review":"Store my belongings there once before and was great. Now back to storing again and they are nice people at extra space.","source":"Google","submissionTime":"2022-04-28T00:00:00","userName":"David D."},{"reviewId":"b5fe2023-2c9c-431e-ac10-2be8099d6638","range":0,"rating":5,"reply":"Thanks for the awesome review, Robyne! We work hard to meet the expectations of our customers, and we're happy to hear Devon and the team hit the mark for you! Don't hesitate to stop by the office or contact us at (859) 525-9030 if you need anything.","replyTime":"2022-04-27T12:18:00","review":"Devon and other staff went above and beyond to help us secure a space for our belongings. I'm so thankful for all y'alls hard work and dedication to making your customers such a top priority.","source":"Google","submissionTime":"2022-04-27T00:00:00","userName":"Robyne R."},{"reviewId":"68f6a80d-0766-4bc8-ba37-68f76f775123","range":0,"rating":5,"reply":"Hi, Jon ! Thanks for the positive review, it means a lot to our team. Please call (859) 525-9030 if you have any questions about your rental. ","replyTime":"2022-04-26T10:12:00","review":"The person that took care of me answered all my questions. And was very nice. Price was a little high but it is a well organized place and worth the money.","source":"Google","submissionTime":"2022-04-25T00:00:00","userName":"Jon B."},{"reviewId":"4313925d-5fe4-462e-b534-80b5940c0a37","range":0,"rating":5,"reply":"Thank you for the excellent rating, Christina! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!  \n\n","replyTime":"2022-04-03T15:02:00","review":"Easy to rent online. The 8x10 units are very nice and clean and spacious. It can store a bedroom set plus extra boxes. It’s also very affordable and you can set up autopay so you never have to worry about payment!","source":"Google","submissionTime":"2022-04-03T00:00:00","userName":"Christina S."},{"reviewId":"6706484c-8099-4c4d-a374-b3cae8d5e92f","range":0,"rating":4,"reply":"Thanks for the kind words, Melissa! We're glad Becky was personable. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (859) 525-9030 if you need anything.\n","replyTime":"2022-04-02T12:42:00","review":"Becky was personable and great to work with when deciding on the location and size of storage space to rent. She took her time and and answered all our questions. Would definitely recommend!","source":"Google","submissionTime":"2022-04-02T00:00:00","userName":"Melissa W."},{"reviewId":"5588c7f9-03c3-498c-bf68-fddab882fe1c","range":0,"rating":5,"reply":"Hi Brixie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-03-30T13:44:00","review":"Great storage place clean and good staff","source":"Google","submissionTime":"2022-03-30T00:00:00","userName":"Brixie x."},{"reviewId":"3457d81b-2700-401b-aeae-d9c50a9f06c7","range":0,"rating":5,"reply":"Hi, Jenny ! Thanks for the positive review, it means a lot to our team. Please call (859) 525-9030 if you have any questions about your rental. ","replyTime":"2022-03-30T12:48:00","review":"Really nice","source":"Google","submissionTime":"2022-03-30T00:00:00","userName":"Jenny L."},{"reviewId":"9f7077e7-1ff5-4028-a2a2-27944cab7622","range":0,"rating":5,"reply":"Thanks for the kind words, Gracelynn! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Becky reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (859) 525-9030 if you need anything.\n","replyTime":"2022-03-30T15:04:00","review":"The manager Becky is extremely friendly. She has continued to help with all my storage questions and needs. The property is very clean and well maintained.  I will definitely recommend this company,  and specifically this location to everyone.","source":"Google","submissionTime":"2022-03-30T00:00:00","userName":"gracelynn b."},{"reviewId":"85ccde8a-ca70-4225-8e9a-edebc1c2f2b1","range":0,"rating":1,"reply":"Hi Michael, Thank you for leaving your review! We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you? \n","replyTime":"2022-03-26T14:34:00","review":"Kept increasing the monthly payment every 3 to 4 months with only about two weeks notice each time. Rent was over $100 more from when I left to when I started and it was all done in the midst of the pandemic. Greedy profits will always be above taking care of your fellow man I guess.","source":"Google","submissionTime":"2022-03-25T00:00:00","userName":"Michael L."},{"reviewId":"8ea83d42-f40a-4bee-97d8-ed832715185d","range":0,"rating":3,"reply":"Hi Falicia, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! If you would like to discuss this further, please call us at 888-786-7243.\n","replyTime":"2022-03-26T14:57:00","review":"Signing up for the unit was a breeze. The price increase quickly and was not clear in the contract. Also, I was told it was based on current pricing and when I returned to the site, pricing was actually less than my current amount. Lastly the manager at my location was unapologetically rude... to the point that I reached out to the regional manager.","source":"Google","submissionTime":"2022-03-25T00:00:00","userName":"Falicia A."},{"reviewId":"8b38a97f-b1bf-442b-8e50-11b2e706f4d4","range":0,"rating":5,"reply":"Thanks for the positive review, David! We are glad you had a great experience with Becky. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2022-03-15T10:41:00","review":"Becky did an awesome job","source":"Google","submissionTime":"2022-03-15T00:00:00","userName":"David B."},{"reviewId":"0858f8e1-d91e-4afb-9806-5f51752fd1b4","range":0,"rating":5,"reply":"Thanks for the kind words, Brittany! We're glad Becky was amazing. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (859) 525-9030 if you need anything.\n","replyTime":"2022-03-15T11:39:00","review":"Becky was amazing and I would referral anyone to her","source":"Google","submissionTime":"2022-03-15T00:00:00","userName":"Brittany G."},{"reviewId":"c9d838f4-1ec5-4c60-bc71-4ec9348f94ad","range":0,"rating":5,"reply":"Hi Thelasttwinkie24, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-03-08T13:15:00","review":"The workers are always friendly and helpful. The location is easy to find. And the site is keep clean and is also easy to navigate and use.","source":"Google","submissionTime":"2022-03-08T00:00:00","userName":"Jamie M."},{"reviewId":"70748728-aac8-41a3-8e13-30d9e1b0cd5e","range":0,"rating":4,"reply":"Thank you for the excellent rating, Timothy! We're happy we were able to provide a smooth rental experience. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the gate entrance pad. In the meantime, give us a call at (859) 525-9030 if you need anything.","replyTime":"2022-02-28T09:27:00","review":"The reserving process was very easy. They made sure everything was ready for me find. They have so many storage options, something for everyone. My one small issue is that the gate entrance pad is a little finicky. They also have an app that makes payments very convenient. Overall it has been great.","source":"Google","submissionTime":"2022-02-28T00:00:00","userName":"Timothy Z."},{"reviewId":"658d61d1-b4c3-4b2a-a213-248c6355cf49","range":0,"rating":5,"reply":"Hello, Mark. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (859) 525-9030. ","replyTime":"2022-02-16T16:46:00","review":"Nice people to work with!","source":"Google","submissionTime":"2022-02-16T00:00:00","userName":"Mark W."},{"reviewId":"35c37d88-7208-4850-a318-cef959f7d7af","range":0,"rating":5,"reply":"Hi Mitchell, thank you for your review. We're glad our team was very nice, easy to work with, and actually helped shovel ice away from the door to get it opened for you. Don’t hesitate to reach out if you need anything at 888-STORAGE.  \n","replyTime":"2022-02-06T14:45:00","review":"Very nice.  Easy to work with and actually helped shovel ice away from the door to get it opened for us.  Thanks Kasey.","source":"Google","submissionTime":"2022-02-05T00:00:00","userName":"Mitchell M."},{"reviewId":"7869ea27-e93b-4c71-a10e-aae069fe6b93","range":0,"rating":5,"reply":"Hi Mary, thank you for your review. We're glad Kasey was really helpful in assisting you get the extra storage you needed. We're happy we were able to provide a smooth rental experience. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2022-01-19T15:08:00","review":"Kasey was really helpful assisting me get the extra storage I needed.  The process was s i m p l e, and the experience could not have been better.","source":"Google","submissionTime":"2022-01-20T00:00:00","userName":"Mary S."},{"reviewId":"23d73fbb-b9c7-4e3a-9152-3a89880474bf","range":0,"rating":5,"reply":"Hi Errick, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Devon! We really appreciate the recommendation as well as the 5-star review! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-01-20T16:56:00","review":"Diffinitley experience very professional very knowledgeable not being from Kentucky i search high and low for a facility to meet all my needs and after finally talking to the representative name Devon Diffinitley clam all worries Devon appreciate your knowledge and you ability to get the job done your phenomenal highly recommend extra space storage!","source":"Google","submissionTime":"2022-01-20T00:00:00","userName":"Errick M."},{"reviewId":"f3fa2421-1038-4122-ab51-fa9b28bb4ee3","range":0,"rating":5,"reply":"Hi Mike, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-01-19T18:03:00","review":"very clean and help full in my needs","source":"Google","submissionTime":"2022-01-19T00:00:00","userName":"Mike V."},{"reviewId":"fab8fab4-46df-4cbb-9c76-f10fdbfee109","range":0,"rating":5,"reply":"Linny, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-01-19T15:15:00","review":"The check in process could not have gone any smoother or faster.","source":"Google","submissionTime":"2022-01-19T00:00:00","userName":"Linny C."},{"reviewId":"44fe1a84-4812-4d42-b9f5-561b0e414ab0","range":0,"rating":5,"reply":"Thank you for the excellent rating, Elizabeth. We are glad our manager was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2022-01-08T09:26:00","review":"Casey took care of everything quickly and pleasntly. I've used Extra Space in the past and am always happy with them!","source":"Google","submissionTime":"2022-01-08T00:00:00","userName":"Elizabeth B."},{"reviewId":"d425e798-4f1b-4610-86ac-2abd1c9ddd8b","range":0,"rating":5,"reply":"Thank you for the 5-star rating Joan! We’re grateful to have customers like you. Please let us know if you need any assistance or have any questions about your storage unit. ","replyTime":"2020-07-10T11:11:00","review":"Website is very easy to use and I like the no contact aspect since the world is crazy right now.","source":"Google","submissionTime":"2021-12-22T00:00:00","userName":"Joan E."},{"reviewId":"92c36afd-c15e-4e76-b2d7-575cbbc2f0a5","range":0,"rating":5,"reply":"Hi Gabriela!Thank you so much for being a loyal customer. If you ever need anything don't hesitate to give us a call at (859) 525-9030 or stop by the facility! ","replyTime":"2021-12-01T13:26:00","review":"Rented units for 2.5 years without any issues. Location was perfect for me to access it regularly.","source":"Google","submissionTime":"2021-11-30T00:00:00","userName":"Gabriela L."},{"reviewId":"383ca1c1-7e30-4dde-bd71-80f7cf840ece","range":0,"rating":3,"reply":"Hi Travis, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. We would love to speak with you about this in more detail. Can you give us a call at (859) 525-9030? \n","replyTime":"2021-11-20T08:00:00","review":"not a terrible place but they do have a pretty serious mouse problem..  lost a few items that meant a lot to me","source":"Google","submissionTime":"2021-11-19T00:00:00","userName":"Travis T."},{"reviewId":"9adc31d1-bea0-4424-8f2e-61659c47e629","range":0,"rating":5,"reply":"Thank you for the kind words, Brandy! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n\n","replyTime":"2021-11-04T14:23:00","review":"Very nice and helpful customer service. The unit was clean and the size was exactly what I needed.","source":"Google","submissionTime":"2021-11-04T00:00:00","userName":"Brandy C."},{"reviewId":"37c3582c-ce5e-4f2e-891e-a26032712a81","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Mark. We're committed to being your go-to stop for all your local storage needs! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-10-28T08:19:00","review":"Great place","source":"Google","submissionTime":"2021-10-28T00:00:00","userName":"Mark"},{"reviewId":"623039b8-89f4-4c3b-9690-02eccc205398","range":0,"rating":5,"reply":"Thank you for the kind words, Kelly! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-10-07T09:36:00","review":"Great follow up and customer service!","source":"Google","submissionTime":"2021-10-07T00:00:00","userName":"Kelly H."},{"reviewId":"032fbcb1-2802-4287-a993-e8a16733ac9c","range":0,"rating":5,"reply":"Thanks for leaving us a rating, David! We're glad you chose Extra Space Storage. Let us know if we can answer any questions about your rental!","replyTime":"2019-03-26T16:56:00","review":"Everything went good, answered my questions.","source":"Google","submissionTime":"2021-09-21T00:00:00","userName":"david f."},{"reviewId":"6b687cba-5926-4547-b9b0-8bb7abfa063a","range":0,"rating":5,"reply":"Thank you for the excellent rating, Nancy! We're happy we were able to provide a smooth rental experience. Feel free to stop by the office if you need anything!","replyTime":"2021-09-07T12:34:00","review":"Very helpful and everything worked very smoothly.","source":"Google","submissionTime":"2021-09-07T00:00:00","userName":"Nancy C."},{"reviewId":"b74a67df-0341-478c-9e2f-b42ed9dba810","range":0,"rating":5,"reply":null,"replyTime":null,"review":"They treat people with respect.","source":"Google","submissionTime":"2021-08-22T00:00:00","userName":"Phillip S."},{"reviewId":"05bd2233-6589-4e37-a620-9d98a45c7d8b","range":0,"rating":5,"reply":"Hi Katrina, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to stop by the office if you need anything!","replyTime":"2021-08-21T13:37:00","review":"Clean amazing place!","source":"Google","submissionTime":"2021-08-21T00:00:00","userName":"Katrina R."},{"reviewId":"8bb912b1-a632-46f4-94e8-f5d8df9cfe28","range":0,"rating":5,"reply":"Thank you for the kind words, Edwin! We're committed to providing excellent customer service. Feel free to stop by the office if you need anything!\n\n","replyTime":"2021-08-03T10:54:00","review":"Online rental was very simple. Great customer service.","source":"Google","submissionTime":"2021-08-03T00:00:00","userName":"Edwin B."},{"reviewId":"e3d9afd7-7092-43fa-b3bc-93ed1706ed21","range":0,"rating":5,"reply":"Hi Stacie, thank you for your review. We're glad the customer service rep was friendly, efficient, and set you up in just a matter of minutes. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-08-26T14:11:00","review":"Customer service rep was friendly and efficient. Set us up in just a matter of minutes. Very helpful.","source":"Google","submissionTime":"2021-07-30T00:00:00","userName":"Stacie E."},{"reviewId":"b22f105e-f508-4633-91f3-437b78138b33","range":0,"rating":5,"reply":"We're happy you had a great experience, Brandon! Thank you for being an Extra Space Storage customer. ","replyTime":"2021-05-24T16:51:00","review":"Extra Space Storage is a really nice clean facility and really easy to work with. Spoke to a woman named Hannah who really offer good customer service thank you again","source":"Google","submissionTime":"2021-07-27T00:00:00","userName":"Brandon W."},{"reviewId":"913fca0e-53e0-4e84-97b9-028c98ae4123","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Nice place but know one there to talk to and if ya call can't reach know one little over priced too.","source":"Google","submissionTime":"2021-07-21T00:00:00","userName":"Mike M."},{"reviewId":"6033c6fb-6f81-49b5-ae5c-e25fedc137d6","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great customer service very polite","source":"Google","submissionTime":"2021-07-16T00:00:00","userName":"Adventures M."},{"reviewId":"65d7b405-e088-42fd-9c08-55d995973e01","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very helpful, got me set up with a new spot within an hour.","source":"Google","submissionTime":"2021-07-15T00:00:00","userName":"Kiley B."},{"reviewId":"0a9657d5-2d0e-4796-bfa2-a7e73b664e92","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I sadly forgot his name but he was very kind and helpful to me","source":"Google","submissionTime":"2021-06-28T00:00:00","userName":"It's “."},{"reviewId":"d7206926-015b-47c0-9ea8-94b0eaeb5649","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The staff was very friendly and helpful with renting a unit. This is my first time ever having to rent a storage unit and they helped me select the correct size I needed and explained everything to me. I highly recommend them for your storage needs.","source":"Google","submissionTime":"2021-06-20T00:00:00","userName":"Dresch J."},{"reviewId":"b8e63647-91d2-4962-b544-4184e41778c7","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Amazing staff and extremely easy to rent a unit. A rented a smaller unit than I needed and the staff made switching to a bigger unit as painless and easy as possible. Would highly recommend this place!","source":"Google","submissionTime":"2021-06-17T00:00:00","userName":"Matthew B."},{"reviewId":"33dde0d5-3874-441a-b23e-26e88ed2ff0d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ronald! We're happy we were able to provide a smooth rental experience. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-06-06T13:59:00","review":"Easy to reserve and access space, very pleasant to deal with!","source":"Google","submissionTime":"2021-06-01T00:00:00","userName":"Ronald C."},{"reviewId":"08193fe5-c418-48d3-9113-4efd45796c78","range":0,"rating":5,"reply":"Hi Héctor, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-05-19T14:01:00","review":"Easy, fast. The space we rented was clean and ready.  Hassle free and super fast setting up the rental","source":"Google","submissionTime":"2021-05-17T00:00:00","userName":"Héctor M."},{"reviewId":"5da162ec-3420-48e0-bac5-fb5368423518","range":0,"rating":5,"reply":"Hi Jeremy, thank you for your review. We're glad our team was friendly. Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-05-06T14:05:00","review":"Had storage here for 7months. Friendly, clean, secure","source":"Google","submissionTime":"2021-05-04T00:00:00","userName":"Jeremy M."},{"reviewId":"4f228ea6-dde7-4f30-bd5e-7bce78ef7e34","range":0,"rating":3,"reply":"Hi Sheena, thank you for sharing your feedback. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.","replyTime":"2021-04-28T17:33:00","review":"So tired of the price going up!!! When I started my unit, mind you it's a 10 x 10, it was $90.  About 6mo later they raised the price to $104, still somewhat reasonable. Then it went to $120, okay.  You wouldn't think it would go up again within a year, but sure enough it did!!! To a whopping $144!!! And NOW ONCE AGAIN they are raising their prices to $153!!! Now I could understand it being that price if I had a much larger space and it be climate control, but seriously why!!???  I look at other places and it's not even comparable... Seriously thinking of changing places. At least I'll save $40/mo on a 10 x 10 unit!!!  There is no reason the prices should hike up $60 in a 2year period!! Buyer beware, it's okay for short term, but anything more than I don't, a year your looking at a price spike no matter the market!!","source":"Google","submissionTime":"2021-04-27T00:00:00","userName":"Sheena Y."},{"reviewId":"64767706-cd23-4dcc-aa3a-1b383a22fedd","range":0,"rating":5,"reply":"Hi, Eryn! Thanks for the positive review, it means a lot to our team. Please call (859) 525-9030 if you have any questions about your rental. ","replyTime":"2021-04-26T14:26:00","review":"Very friendly very helpful","source":"Google","submissionTime":"2021-04-24T00:00:00","userName":"eryn c."},{"reviewId":"6b029592-d8fd-4b97-8e5f-7086fa6679fc","range":0,"rating":5,"reply":"Thank you, Jake. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions about your storage unit. ","replyTime":"2021-02-16T13:38:00","review":"Really easy and fast. I used the reserve function on their site and got a call back the very next morning. Ended up going ahead and renting a unit and the process was easy and straight forward. I was able to take care of everything over the phone and through their digital document signing system. I worked with Stephen who was nice and was able to answer all my questions. Great experience overall.","source":"Google","submissionTime":"2021-02-15T00:00:00","userName":"Jake B."},{"reviewId":"7edfafc9-afc4-4b7d-adfb-95e0a6c23125","range":0,"rating":5,"reply":"Hello, Scott, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your self storage needs. Please let us know if you need anything.","replyTime":"2021-01-29T14:05:00","review":"Extra Space Storage had the unit I needed when I needed it. Working with them to secure my space was pleasant and the staff assured that all of my questions were answered. If I ever need another storage space I would definitely use Extra Space Storage.","source":"Google","submissionTime":"2021-01-29T00:00:00","userName":"Scott S."},{"reviewId":"8cb07c56-87d2-4a72-9fdc-314b09c42906","range":0,"rating":5,"reply":"Hello, Vincent. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything with your storage unit. ","replyTime":"2021-02-01T08:53:00","review":"Excellent, Personable, Professional customer service and Superior Rates!!!","source":"Google","submissionTime":"2021-01-29T00:00:00","userName":"Vincent M."},{"reviewId":"36bf17f6-1339-423b-bfc2-63e76d0b0dbd","range":0,"rating":5,"reply":"Thank you, Tiffany! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further self-storage needs! Give us a call at (859) 525-9030 if anything comes up!","replyTime":"2021-01-22T07:55:00","review":"I highly recommend this place for a unit rental. The employees are very friendly and understanding they make sure you know what you need to know about your unit payments where its located on the property. I couldn't have asked for a more accommodating company","source":"Google","submissionTime":"2021-01-21T00:00:00","userName":"Tiffany N."},{"reviewId":"0bbfee9f-8a8b-42ce-8e4a-a3e43620090d","range":0,"rating":5,"reply":"Thank you for your feedback, Sarah! Providing renters with clean and secure self-storage facilities is our top priority. We're glad we were able to meet your storage needs. ","replyTime":"2021-01-18T14:18:00","review":"Very clean and easy access!  Staff was super nice and helpful and the whole process was easy. Would highly recommend this facility!","source":"Google","submissionTime":"2021-01-18T00:00:00","userName":"sarah f."},{"reviewId":"1a6deb5f-752d-4291-9084-9dd34f318643","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Mr! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (859) 525-9030 if you need any future assistance with your storage unit. ","replyTime":"2021-01-13T14:43:00","review":"The staff was extremely nice and very helpful helped accommodate my needs efficiently and didnt keep me waiting long and made me feel like an actual person and not like an unwanted customer I highly recommend this place. Thank you ESS!!","source":"Google","submissionTime":"2021-01-13T00:00:00","userName":"Tyler G."},{"reviewId":"f91d7407-8ae9-4645-88bd-4aaf134771e8","range":0,"rating":5,"reply":"Thank you, Alexis. We appreciate your 5-star review! Please stop by the office if you need anything with your storage unit! ","replyTime":"2021-01-13T14:29:00","review":"Good looking storage units and helpful workers!","source":"Google","submissionTime":"2021-01-13T00:00:00","userName":"Alexis P."},{"reviewId":"c9932caf-ca32-48a3-b40e-a72d86d8f992","range":0,"rating":5,"reply":"Thank you for the excellent rating, Bryan. We are glad Cassidy was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2021-01-11T07:57:00","review":"This was super easy and fast. Cassidy was terrific. She explained everything clearly. The entire process took less than 10 minutes.","source":"Google","submissionTime":"2021-01-09T00:00:00","userName":"Bryan G."},{"reviewId":"880d745c-3c81-4cdf-9bc7-bc6cb48f0e0a","range":0,"rating":5,"reply":"Thank you for the kind words, James. We're glad Hanna was able to help! Our team is here to serve you, so give us a call at (859) 525-9030 if you need any future assistance with your storage unit.\n","replyTime":"2020-12-28T14:12:00","review":"Hanna was very helpful and answered all of my questions and informed me  of everything that I needed to know about their storage facility. Renting was easy and quick and I'd recommend them to anyone who needs a storage space.","source":"Google","submissionTime":"2020-12-28T00:00:00","userName":"James S."},{"reviewId":"9c27b92b-0de6-4de8-abb4-4b7f48e938e8","range":0,"rating":5,"reply":"Hi Lisa, your recommendation is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. Please let us know if you have any questions about your storage unit. \n","replyTime":"2020-12-28T08:07:00","review":"Very easy rental process,  friendly staff, would definitely recommend !","source":"Google","submissionTime":"2020-12-27T00:00:00","userName":"Lisa H."},{"reviewId":"e2e25242-8c83-4465-845d-0ded03479ef0","range":0,"rating":5,"reply":"Thank you, Jeremy! We know how important keeping your belongings clean and safe is. Don’t hesitate to reach out if you ever see something that doesn’t meet your standard at our self-storage facility!","replyTime":"2020-11-30T11:56:00","review":"Friendly.  Secure , clean facilities","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Jeremy M."},{"reviewId":"7d62d8f7-c86b-411b-8092-fe1e1d98e6a3","range":0,"rating":3,"reply":"Hi Sara, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.\n","replyTime":"2020-11-16T10:53:00","review":"I called and talked to woman on phone and was told that there was no special lock requirement. When I arrived on property to pay, I was charged $16 for a special lock. Good one ?? The manager on site said that the special locks were required but I see other units using regular locks. There are also other fees to consider like insurance and administrative fees so don't be fooled by the online price.","source":"Google","submissionTime":"2020-11-11T00:00:00","userName":"Sara M."},{"reviewId":"dc78271d-5d94-48d8-b518-8b9ba54003f5","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high quality, yet affordable self storage spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business!  Thanks for your kind words Chris.","replyTime":"2020-11-05T08:06:00","review":"Easy, clean and fair price","source":"Google","submissionTime":"2020-11-05T00:00:00","userName":"Chris B."},{"reviewId":"3fed9120-f097-4735-b311-fff3d05bdee3","range":0,"rating":5,"reply":"Hi, Karen. We appreciate your positive review! Please call (859) 525-9030 if you have any questions about your storage unit!","replyTime":"2020-10-16T14:07:00","review":"Nice place to store.","source":"Google","submissionTime":"2020-10-16T00:00:00","userName":"Karen D."},{"reviewId":"b753f190-990a-41f3-ab9d-2a1bb3be2e71","range":0,"rating":5,"reply":"Hi, Karen. We appreciate your positive review! Please call (859) 525-9030 if you have any questions about your storage unit!","replyTime":"2021-01-12T01:46:00","review":"Nice place to store.","source":"Google","submissionTime":"2020-10-16T00:00:00","userName":"Karen K."},{"reviewId":"72daf93b-6222-4140-ac5b-42da93b9d0dd","range":0,"rating":5,"reply":"Hi Megan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the storage facility has been positive! We do our best to provide high quality, yet affordable storage spaces for our customers to store their belongings. We're so happy to hear you feel good about your short term rental rate. Give us a call if you need any additional assistance in the future!\n","replyTime":"2020-09-14T12:59:00","review":"This is a great short term storage solution.  I needed storage on short notice and my inquiry was promptly addressed.  The customer service was knowledgeable, respectful and friendly. There was a variety of storage options allowing me to choose the one that fit my needs and my budget.  The facility is clean and I was impressed with the condition of my storage unit.  I would recommend Extra Space Storage for anyone needing temporary storage space, especially on such short notice.","source":"Google","submissionTime":"2020-09-13T00:00:00","userName":"Megan C."},{"reviewId":"69bfc15d-b9de-43cf-a91c-a107808d2be2","range":0,"rating":5,"reply":"Thank you for the excellent rating, Janet. We are glad Casey was able to provide exceptional customer service while you selected your rental storage unit. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2020-07-28T07:58:00","review":"Very easy process over the phone email.  Very friendly and helpful staff.  Casey was great!!","source":"Google","submissionTime":"2020-09-06T00:00:00","userName":"Janet S."},{"reviewId":"171f16ff-9c7d-4498-862e-144f4117b440","range":0,"rating":5,"reply":"Hi Ashley, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience getting your rental storage unit with us and that Kasey and Ashley were so helpful!\n","replyTime":"2020-08-26T07:49:00","review":"Working with Extra Space Storage has been a breeze. Kasey and Ashley are both a joy to work with at this location. They both are attentive to the needs of their customers and are willing to assist in any way with determining the proper unit size. I have recommended this location to multiple friends and will continue to use them for all of my storage needs!","source":"Google","submissionTime":"2020-08-25T00:00:00","userName":"Ashley B."},{"reviewId":"42a6de79-eba4-4c79-8d3c-c0f6d1395dfc","range":0,"rating":5,"reply":"Thanks, Amber! We're pleased to hear you've had a positive experience throughout the rental process. Let us know if we can?do anything else to?assist you!","replyTime":"2020-09-13T13:40:00","review":"Very friendly and personable. Easily explained everything and answered any questions I had.","source":"Google","submissionTime":"2020-08-20T00:00:00","userName":"Amber S."},{"reviewId":"3c975234-186c-4348-a563-3d189dfed957","range":0,"rating":5,"reply":"Thanks, Amber! We're pleased to hear you've had a positive experience throughout the rental process. Let us know if we can?do anything else to?assist you!","replyTime":"2021-02-14T09:49:00","review":"Very friendly and personable. Easily explained everything and answered any questions I had.","source":"Google","submissionTime":"2020-08-20T00:00:00","userName":"Amber G."},{"reviewId":"31016b9d-a258-4eed-9d52-abfa8e4f2d79","range":0,"rating":5,"reply":"Thank you, Stan! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further self-storage needs! Give us a call at (859) 525-9030 if anything comes up!","replyTime":"2020-08-14T12:50:00","review":"Great place to do business with. Very friendly and helpful. I would totally recommend Extra Space Storage.","source":"Google","submissionTime":"2020-08-14T00:00:00","userName":"Stan R."},{"reviewId":"3ad8dbd7-b901-45f2-ab82-ac488d54fc2f","range":0,"rating":4,"reply":"Thanks for the feedback, Brenda! We are always looking for ways to improve your experience at our storage facility. If you ever need any assistance feel free to stop by or call us at (859) 525-9030.","replyTime":"2020-08-13T08:28:00","review":"I went there to get something out of my grandson's unit and to put more of his stuff in there. The place is very large, over 700 units and you need a gate code to get in. But you only have access until 10PM! If you have to have a code for the gate you should be able to get in 24 hours a day. I had a storage unit at a different facility awhile back and I was able to access my unit 24/7 because it too required a gate code.","source":"Google","submissionTime":"2020-08-12T00:00:00","userName":"Brenda H."},{"reviewId":"8999078e-0274-481f-a273-73b8b7f7575c","range":0,"rating":5,"reply":"Hello, R. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything with your storage unit. ","replyTime":"2020-08-10T14:53:00","review":"This is the 2nd time that we have used this facility and Casey has been an amazing help both times. It was quick and easy. Thank you Casey!","source":"Google","submissionTime":"2020-08-08T00:00:00","userName":"R P."},{"reviewId":"1c0b0740-9d54-4335-bd05-6b516ee8b99b","range":0,"rating":5,"reply":"Hello, Rachel. Thanks for the positive feedback. We're so happy we have customers like you. Please call (859) 525-9030 if you have any questions about your storage facility. ","replyTime":"2020-08-10T12:42:00","review":"Very friendly and easy to work with. Florence doesn’t have much for options for parking the  semi-truck. Auto payments and the freedom of a month to month lease makes this a great solution. This place is secure and priced fair.","source":"Google","submissionTime":"2020-08-08T00:00:00","userName":"Rachel B."},{"reviewId":"5f6161c8-3b9b-46b7-b81e-95995b864151","range":0,"rating":5,"reply":"Thank you so much for your kind words, Matthew. We're so happy you had a great experience with Extra Space Storage. Please let us know if you have any questions about your storage unit. ","replyTime":"2020-08-06T08:28:00","review":"The individual that I spoke with today was professional and answered all of my questions.  The registration was fast and simple.","source":"Google","submissionTime":"2020-08-05T00:00:00","userName":"Matthew H."},{"reviewId":"caf852ba-9bf8-4434-93fd-1568d69934e7","range":0,"rating":5,"reply":"We appreciate the review, Mackenzie! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything with your storage unit. ","replyTime":"2020-07-31T11:35:00","review":"I had an amazing experience at the Florence location. Store manager Kasey helped me find everything I needed. 10/10 will recommend!! I was extremely satisfied!","source":"Google","submissionTime":"2020-07-31T00:00:00","userName":"Mackenzie C."},{"reviewId":"5eec2530-e30d-408f-bd08-33bb43c1962f","range":0,"rating":4,"reply":"Thanks, Carrie! We're pleased to hear you've had a positive experience throughout the self storage rental process. Stop by our office if you need anything in the future!\n","replyTime":"2020-07-17T08:15:00","review":"easy experience to sign up and very friendly","source":"Google","submissionTime":"2020-07-17T00:00:00","userName":"Carrie F."},{"reviewId":"70d4662b-ebd5-41d9-a838-6bd9ba63f23e","range":0,"rating":5,"reply":"Thank you for your feedback, Jeff! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your self-storage needs. Stop by the office if you need anything!","replyTime":"2020-07-17T12:23:00","review":"Casey made the process very simple. She was very informative and professional.  This location was very clean and appears to be well maintained.\nGreat first impressions.","source":"Google","submissionTime":"2020-07-17T00:00:00","userName":"Jeff C."},{"reviewId":"354331c0-698b-4c6a-8879-27fe1ccce09b","range":0,"rating":5,"reply":"We agree that Ashley & Kelsey are fantastic! Thanks for leaving a note to let them know you appreciate them, Katelynn! We are committed to being the best local storage option for you. Give us a call if you need any assistance in the future! ","replyTime":"2020-07-09T14:11:00","review":"Very friendly staff and quick service. Ashley and Kasey were great to work with!","source":"Google","submissionTime":"2020-07-09T00:00:00","userName":"Katelynn J."},{"reviewId":"f42a32eb-b70d-4fa0-a592-0d6c0ef91ca2","range":0,"rating":5,"reply":"Thanks, Mason! We're pleased to hear you've had a positive experience throughout the storage unit rental process. Stop by our office if you need anything in the future!\n","replyTime":"2020-07-02T08:42:00","review":"Such an easy move and wonderful experience!","source":"Google","submissionTime":"2020-06-30T00:00:00","userName":"Mason J."},{"reviewId":"94d06fb5-0b8d-45b5-81cf-8026b6efb028","range":0,"rating":5,"reply":"Thanks, Kimberly! We're pleased to hear you've had a positive self-storage experience throughout the rental process. Stop by our office if you need anything in the future!\n","replyTime":"2020-06-23T14:56:00","review":"I have always felt safe and comfortable here. I never have to worry about my belongings.","source":"Google","submissionTime":"2020-06-23T00:00:00","userName":"Kimberly D."},{"reviewId":"f2b28cd9-d5f7-4e28-b757-d81413af730d","range":0,"rating":5,"reply":"Hi, Dev. Thank you for your positive review! Please reach out to (859) 525-9030 if you ever need any assistance with your storage unit. ","replyTime":"2020-06-15T09:28:00","review":"Check in was very well done. Quick into the point yet friendly at the same time.","source":"Google","submissionTime":"2020-06-15T00:00:00","userName":"Dev P."},{"reviewId":"edc62f59-14ed-4fc3-bedb-33ba99c7075e","range":0,"rating":5,"reply":"Hi Peggy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your self-storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2020-06-16T09:06:00","review":"Awesome lady great place!!!!","source":"Google","submissionTime":"2020-06-15T00:00:00","userName":"Peggy H."},{"reviewId":"320e1ecd-7d17-4457-86c0-fc444b13abea","range":0,"rating":5,"reply":"Thank you Dyllan! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Please let us know if you have any questions about your storage unit.\n","replyTime":"2020-06-12T13:13:00","review":"Very clean and nice place easy to get set up!!!","source":"Google","submissionTime":"2020-06-11T00:00:00","userName":"Dyllan D."},{"reviewId":"1ecfb873-7885-45d2-a65c-cbc3f443c0b5","range":0,"rating":5,"reply":"Hi Cassandra, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your self storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n","replyTime":"2020-06-09T11:22:00","review":"The call experience from start to finish was excellent. All persons involved were knowledgeable and friendly. Extremely easy experience overall.","source":"Google","submissionTime":"2020-06-09T00:00:00","userName":"Cassandra T."},{"reviewId":"b66a9bdd-a191-42e9-86b6-c592d3058fd3","range":0,"rating":5,"reply":"Hi Lisa, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! \n","replyTime":"2019-10-26T11:07:00","review":"Very friendly staff and helpful with any questions about the facility or storage space in general.","source":"Google","submissionTime":"2020-05-16T00:00:00","userName":"Lisa C."},{"reviewId":"e4f16f6d-013e-43a1-aae9-6827c83c5065","range":0,"rating":5,"reply":"Thanks, Cj! We’re happy to hear you had a great experience. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-05-14T14:29:00","review":"Great location, nice facility, great value for what I need.","source":"Google","submissionTime":"2020-05-06T00:00:00","userName":"CJ K."},{"reviewId":"f971572b-0d80-45c3-88aa-3730eef7da39","range":0,"rating":5,"reply":"Andrew, thank you for leaving us a 5-star rating! We appreciate your business and are here to help if you need any future assistance!","replyTime":"2019-12-09T09:34:00","review":"Luis and all staff were absolutely top notch. Highly recommend to anyone looking for that extra space.","source":"Google","submissionTime":"2020-03-05T00:00:00","userName":"Andrew C."},{"reviewId":"a1fa85a7-ccf9-43b4-88cb-bb56a9fd7241","range":0,"rating":5,"reply":"Thanks for choosing Extra Space, David! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2020-01-13T10:16:00","review":"Easy access and great security.","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"David L."},{"reviewId":"9b168cc5-24cc-4eb3-ba24-4099d6ca1bdd","range":0,"rating":5,"reply":"Thank you so much for your kind words, John. We really appreciate you taking the time to share your experience with us. We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-01-14T08:38:00","review":"Had a great experience working with Casey. Wonderful service and easy access.","source":"Google","submissionTime":"2020-01-14T00:00:00","userName":"John R."},{"reviewId":"4c826ed9-0a34-4559-a0e9-e193bd36c17d","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Tim! We're so glad we could provide an affordable solution to your storage needs. Stop by our office if you need anything!","replyTime":"2020-01-05T07:55:00","review":"Great friendly staff with reasonable, competitive prices.","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Tim M."},{"reviewId":"a6593843-2089-45df-890f-aef124934c70","range":0,"rating":5,"reply":"Michael, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Don't hesitate to reach out if you need anything.\n\n","replyTime":"2019-12-14T14:16:00","review":"Very helpful service.","source":"Google","submissionTime":"2019-12-14T00:00:00","userName":"Michael D."},{"reviewId":"62a4d282-cf01-4160-91b6-c74209399001","range":0,"rating":5,"reply":"Hi Jason, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our team was able to help. Thanks for recommending Extra Space Storage! \n","replyTime":"2019-12-07T10:10:00","review":"Clean storage units and great staff. Very helpful and nice. Highly recommended!!!","source":"Google","submissionTime":"2019-12-06T00:00:00","userName":"jason e."},{"reviewId":"bd27cadc-402f-4212-aa8a-e3efbe814db2","range":0,"rating":5,"reply":"Thank you for the kind words, Sue! We're committed to providing excellent customer service. We pride ourselves on having a helpful, knowledgeable staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.\n","replyTime":"2019-11-05T13:34:00","review":"Great customer service. Very helpful and knowledgable.","source":"Google","submissionTime":"2019-11-05T00:00:00","userName":"Sue T."},{"reviewId":"1ec99bc1-af65-45d0-9486-323929502b38","range":0,"rating":5,"reply":"Your feedback is appreciated, James! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by our office if you need anything. ","replyTime":"2019-11-04T09:37:00","review":"Very friendly and informative!","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"James E."},{"reviewId":"889b29e6-288d-4540-bd81-08089c290de7","range":0,"rating":5,"reply":"Thanks for recommending Extra Space Storage, Amber. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything.","replyTime":"2019-10-31T16:14:00","review":"The customer service here is fantastic! Hannah was so helpful and friendly and I will definitely be recommending this location to everyone I know!","source":"Google","submissionTime":"2019-10-31T00:00:00","userName":"Amber H."},{"reviewId":"5d31cfff-f97e-4af1-ad1b-4f566c223cd2","range":0,"rating":5,"reply":"Cori, we pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-09-30T15:09:00","review":"Professional.polite.patient. answers all questions thoroughly and sure i got all details.","source":"Google","submissionTime":"2019-09-30T00:00:00","userName":"Cori R."},{"reviewId":"e58b950a-32b5-4d73-a5a5-f82dc9076750","range":0,"rating":5,"reply":"Hi, Sherry, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!","replyTime":"2019-09-10T18:48:00","review":"They are so nice there and very helpful and knowledgeable. The facility is very clean. I was very impressed with them.","source":"Google","submissionTime":"2019-09-10T00:00:00","userName":"Sherry L."},{"reviewId":"05dc0d4f-d8c6-46e0-b626-4f907ceb19ab","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Beavercreek Baseball. We're glad our team was able to help! Our team is here to serve you, so give us a call at (859) 525-9030 if you need any future assistance. Thanks for letting us help with your storage needs!","replyTime":"2019-08-21T14:10:00","review":"Staff is super friendly!","source":"Google","submissionTime":"2019-08-21T00:00:00","userName":"Beavercreek B."},{"reviewId":"ee7f8d51-bc6b-454d-82e8-2ff04e6f9972","range":0,"rating":5,"reply":"We're proud to serve customers like you, Patrick! Thanks for leaving us a rating.\n","replyTime":"2019-06-13T12:28:00","review":"Nice place to live","source":"Google","submissionTime":"2019-08-17T00:00:00","userName":"patrick h."},{"reviewId":"b36a42d0-1083-4048-a93a-f780d142771c","range":0,"rating":4,"reply":"We?re glad you chose Extra Space, Chris. We know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for letting us help with your storage needs!","replyTime":"2019-07-28T13:08:00","review":"Seems nice only been there once","source":"Google","submissionTime":"2019-07-27T00:00:00","userName":"Chris T."},{"reviewId":"2602b420-53ed-4342-8d40-3ea48825aff3","range":0,"rating":5,"reply":"Thanks for renting with us, Dunn! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you!","replyTime":"2019-07-24T18:33:00","review":"The manager there is very nice and helpful and goes above and beyond to help find the perfect amount of storage.","source":"Google","submissionTime":"2019-07-24T00:00:00","userName":"Dunn D."},{"reviewId":"1a24b6ae-da0c-4ab7-832f-c4cba40fd121","range":0,"rating":5,"reply":"It's great to hear from you, Shannon! We agree, Luis is awesome, and we're thrilled to hear that he was able to provide you with a clear rental process and inviting experience! Let us know if there is anything else we can do to assist with your storage needs!","replyTime":"2019-07-09T18:42:00","review":"What an easy inviting experience!  It was a very clear process and clean spacious location!  Luis was awesome!","source":"Google","submissionTime":"2019-07-08T00:00:00","userName":"Shannon"},{"reviewId":"54daad65-d3f5-4550-93bb-610f53789092","range":0,"rating":5,"reply":"Tiffany, we're glad to hear you had a positive experience storing your belongings at Extra Space Storage! Don't hesitate to reach out if you need anything. Our team is happy to help with any of your storage needs!\n","replyTime":"2019-06-26T14:49:00","review":"Very friendly staff, great experience so far","source":"Google","submissionTime":"2019-06-25T00:00:00","userName":"Tiffany N."},{"reviewId":"3be22285-6cf7-4ae1-9a8f-c29e9a9337ac","range":0,"rating":5,"reply":"Julia, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Extra Space is here to help with any of your storage needs!","replyTime":"2019-06-26T15:03:00","review":"Very clean and neat facility. Competent and friendly staff. Fair price.","source":"Google","submissionTime":"2019-06-25T00:00:00","userName":"Julia O."},{"reviewId":"176cf57d-8ffb-4d0f-b5ea-25f9004c303c","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Anela. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out if you need anything! Our team is here to help answer any questions about your rental.","replyTime":"2019-06-14T09:13:00","review":"Very good customer services and safe place .","source":"Google","submissionTime":"2019-06-11T00:00:00","userName":"Anela B."},{"reviewId":"794026d3-d1b2-49ee-b4c8-daae9257846c","range":0,"rating":5,"reply":"Hi Mrpinkrockerz, thank you for your feedback. We're glad Louise and Kasey were able to help with your late fees! Let us know if we can do anything to assist you!\n","replyTime":"2019-04-24T16:14:00","review":"They waived my late fees for me because I?ve been going through a hard time. Thank you  Louise and Kasey!!!! They made my day!","source":"Google","submissionTime":"2019-04-23T00:00:00","userName":"MrPinkrockerz"},{"reviewId":"d599d9ab-4ad8-45ad-9aa7-485ff2e53afb","range":0,"rating":5,"reply":"Hi Rob, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We pride ourselves on having a helpful and friendly staff. Don't hesitate to reach out if you need anything!","replyTime":"2019-04-10T17:00:00","review":"Very nice, clean,the staff was professional about everything and even went through different options for different storage bins as far as insurance on your items....\n\nWas very pleased thank you Extra Space Storage. Thx,\n                 Rob Herzner","source":"Google","submissionTime":"2019-04-07T00:00:00","userName":"Rob H."},{"reviewId":"d4acdc6b-61b4-4f91-9102-9e2b6e940161","range":0,"rating":5,"reply":"Thanks, Lynn! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Stop by the office if you need anything.","replyTime":"2019-03-25T17:00:00","review":"Very informative and polite!","source":"Google","submissionTime":"2019-03-22T00:00:00","userName":"Lynn S."},{"reviewId":"17a2037f-e748-481e-8934-4903b7d4c4b0","range":0,"rating":5,"reply":"Ron, thanks so much for your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Luis! Give us a call at (859) 525-9030 or stop by the office if you need anything. Thank you for choosing Extra Space!","replyTime":"2019-03-25T17:00:00","review":"Luis is amazing. Very professional. Great facility.","source":"Google","submissionTime":"2019-03-21T00:00:00","userName":"Ron C."},{"reviewId":"e5b55d29-72d8-4224-8ca3-9c73eda187cd","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Luis Gonzalez is the best! Super helpful and efficient!","source":"Google","submissionTime":"2019-03-11T00:00:00","userName":"Greasy M."},{"reviewId":"d039b9de-bdd8-4caf-80d7-80549cd821de","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very friendly staff and great service .very good location.","source":"Google","submissionTime":"2019-03-09T00:00:00","userName":"Jose T."},{"reviewId":"03872fcf-2012-46b4-8b9e-90ae736956e0","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"great place, good service! Kasey is very nice","source":"Google","submissionTime":"2019-02-20T00:00:00","userName":"Jill P."},{"reviewId":"0565bbd7-0449-4dcb-b343-bd019ed023db","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Kasey was very helpful and answered all my questions","source":"Google","submissionTime":"2019-02-19T00:00:00","userName":"Bobbie W."},{"reviewId":"5185b41c-672d-4d13-a8a7-21d064856fa6","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great prices. Friendly staff","source":"Google","submissionTime":"2019-02-19T00:00:00","userName":"Jason B."},{"reviewId":"4c75c02a-3422-41af-af93-beef789f5660","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great overall experience.","source":"Google","submissionTime":"2019-02-19T00:00:00","userName":"Matt D."},{"reviewId":"8bf7dcac-d3ed-4355-92b4-c2c09833f818","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Clean and friendly Staff.","source":"Google","submissionTime":"2019-02-19T00:00:00","userName":"Kristen S."},{"reviewId":"5ba890b3-d0fa-47bc-9cd7-a5f6412aa165","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great place. I give it 10stars if it let me","source":"Google","submissionTime":"2019-02-19T00:00:00","userName":"Rj L."},{"reviewId":"b5f38a04-235a-4215-b6fe-94cd2e02ef7a","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great service and fast service","source":"Google","submissionTime":"2019-02-02T00:00:00","userName":"Jon B."},{"reviewId":"cde85f59-bd7f-4f77-ae1c-28e4e4a526d1","range":0,"rating":5,"reply":"Hi Mellisa Gibson, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (859) 525-9030 or stop by the office if you need anything!\n\n","replyTime":"2019-01-31T12:34:00","review":"Friendly staff and good deals!","source":"Google","submissionTime":"2019-01-30T00:00:00","userName":"Mellisa G."},{"reviewId":"cf3ad5dd-c376-45c0-b75d-c43f2dbf53db","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great people! 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