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Olaf was extremely helpful when obtaining an additiinal unit.","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"Ken G."},{"reviewId":"b9a03661-5dbe-4442-b515-b7b1fd0950e7","range":0,"rating":5,"reply":"Thank you immensely for recognizing Valerie’s help in finding the perfect unit for your needs.","replyTime":"2026-10-24T07:46:00","review":"Thanks Valerie for all your help with finding the perfect unit I need.","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"Chaderica T."},{"reviewId":"9f6a8445-3354-4230-a497-17a6bfd2c59f","range":0,"rating":5,"reply":"Thank you for your kind review, Ana! We’re delighted you found our facility clean and safe.","replyTime":"2026-10-25T09:39:00","review":"Great facility.. clean and safe","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"Ana P."},{"reviewId":"8e495f2d-a179-4b07-8a78-9fafd4d3fe25","range":0,"rating":5,"reply":"Thank you for sharing your experience! We are glad to hear that our clean facility and helpful team have made your time with Extra Space Storage a positive one. We appreciate your support.","replyTime":"2026-10-23T10:33:00","review":"Always clean.  The staff is great.   I never had any technical difficulties either.","source":"Google","submissionTime":"2026-10-23T00:00:00","userName":"Outdoor S."},{"reviewId":"a5ebc83f-1448-4b6c-b602-ec26b98f4e11","range":0,"rating":5,"reply":"Thank you for sharing your experience, Mindy! We're glad to hear our team was very helpful.","replyTime":"2026-10-20T09:46:00","review":"Very helpful","source":"Google","submissionTime":"2026-10-20T00:00:00","userName":"Mindy D."},{"reviewId":"129602bf-4ae4-4bd6-b6e0-f0e4469b68a9","range":0,"rating":5,"reply":"We are thrilled to hear you enjoyed the parking, Dylan! Thank you for choosing Extra Space Storage.","replyTime":"2026-10-20T11:20:00","review":"Great parking!","source":"Google","submissionTime":"2026-10-20T00:00:00","userName":"Dylan"},{"reviewId":"227b1c0d-448e-40b0-bb17-6d61858b63d5","range":0,"rating":5,"reply":"Thank you for sharing your experience, Alfrado! We're glad to hear you received very good service from our team at Extra Space Storage.","replyTime":"2026-10-12T14:27:00","review":"Very good service","source":"Google","submissionTime":"2026-10-12T00:00:00","userName":"Alfrado D."},{"reviewId":"d7d3049e-338a-47ef-b6b6-8d2e5cf0a570","range":0,"rating":5,"reply":"Thank you for sharing this, Hillary! We're glad Sloan made your experience easy and thorough. ","replyTime":"2026-10-06T09:03:00","review":"I had wonderful service from Sloan. She helped make the experience easy and thorough. Thanks!","source":"Google","submissionTime":"2026-09-29T00:00:00","userName":"Hillary R."},{"reviewId":"4bc05d51-62a5-417b-b89a-8cf21288fac6","range":0,"rating":5,"reply":"Thank you for sharing your experience, Marlene! We're glad to hear that Sloan provided such helpful and professional assistance with your company's account needs, both on the phone and in person. We appreciate your feedback!","replyTime":"2026-09-11T15:03:00","review":"Sloan was so helpful when I reached out to request details on our account.  She was very professional and specific on the phone and also when I went to the office in person.  She helped me with our company's needs.  Thank you so much for a great experience.","source":"Google","submissionTime":"2026-09-11T00:00:00","userName":"Marlene W."},{"reviewId":"c86df504-15b6-49f5-ac22-92c22017a8b0","range":0,"rating":5,"reply":"We appreciate you taking the time to share your positive experience, Joseph. It's great to hear that Sloan is such an outstanding manager at Extra Space Storage. We're glad she consistently demonstrates a great attitude and goes the extra mile to assist our customers. Thank you for your support!","replyTime":"2026-09-07T14:26:00","review":"Good Afternoon,  Sloan,  is the best manager at Extra Space she always work with us every month she had a great attitude and was willing to go the extra mile to help her customers. She's awesome. I appreciate her very much.","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"Joseph B."},{"reviewId":"4196e079-39eb-4bf3-b850-770d956172e6","range":0,"rating":5,"reply":"Thank you for your kind words, S. We’re glad Sloan provided you with excellent service and that you had a great experience with us.","replyTime":"2026-09-06T08:07:00","review":"Great place to rent a unit. Sloan was amazing","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"S"},{"reviewId":"60d382a3-ef6f-488e-a98b-8942b11ddf01","range":0,"rating":5,"reply":"We're so glad to hear you had a great experience at Extra Space Storage and found our manager to be helpful and knowledgeable, Laura!","replyTime":"2026-09-03T18:33:00","review":"Was a great experience! Awesome manager!  Was very helpful and knowledgeable!","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Laura H."},{"reviewId":"928007a4-a2c4-4709-bcce-a24bda7a9b58","range":0,"rating":5,"reply":"Thank you for your wonderful 5-star review, Teri! We're so glad to hear that Sloan was extremely helpful and provided a calming presence during what sounds like a stressful day. We truly appreciate you recognizing her customer-focused approach. We appreciate your business!","replyTime":"2026-09-02T08:04:00","review":"Sloan was extremely helpful and customer focused! During a very stressful day, she was a calming presence. Thank you, Sloan!","source":"Google","submissionTime":"2026-09-02T00:00:00","userName":"Teri J."},{"reviewId":"62cda854-4a45-4c07-82c0-035b9073f5e3","range":0,"rating":5,"reply":"Thank you for your review, Tim! We are excited to hear Sloan made your experience fantastic. We appreciate your kind words!","replyTime":"2026-08-22T10:18:00","review":"Sloan was great! Fantastic experience!","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"Tim S."},{"reviewId":"e7868c09-124a-4ffb-9638-934052c9501f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Dev! Darryl will be glad to hear this. We appreciate your recommendation!","replyTime":"2026-08-22T15:26:00","review":"Great service very helpful soon as I came in!\nDarryl answered every question I needed and showed me to my unit ! Would definitely recommend","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"Dev M."},{"reviewId":"1210c882-815f-4cc2-ac69-361a3658a35b","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your experience, Jayaphi! Clean common areas, easy cart access, and Sloan's help with your move-out transition truly reflect our standards.","replyTime":"2026-08-17T11:42:00","review":"I held a 10x10 for a while. Common area were always clean, wide elevators for easy loading and unloading. I always had access to carts. Very easy to enter using my personal PIN number. At the time of move out, Sloan was extremely helpful with a smooth end of business transition.","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"jayaphi3"},{"reviewId":"67431fe3-faf9-4e27-81d1-24a9065859ad","range":0,"rating":5,"reply":"We sincerely value your kind words about Sloan. We're glad she made your storage rental process clear and smooth. We'll be sure to share your feedback with her, Ann!","replyTime":"2026-08-09T10:16:00","review":"My husband and I had the pleasure of meeting Sloan this morning.  She was very professional and polite while assisting us with our storage rental. She did a great job explaining the process with us!\nGinnie R S","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"Ann W."},{"reviewId":"e05ce907-0d3c-475e-b512-8d657fe03afa","range":0,"rating":5,"reply":"We are pleased to hear Kessie delivered top-tier customer service. We'll share your kind words with her. Thank you for recommending us, Devonte!","replyTime":"2026-07-29T07:29:00","review":"Kessie was very helpful, her customer service was top tier. I’d recommend.","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"Devonte J."},{"reviewId":"293e5880-b13c-4af5-b222-38a1a5c9b784","range":0,"rating":5,"reply":"We deeply cherish your kind words about Kessie and Ivonne. Glad their warm service and our secure facility made your experience a positive one.","replyTime":"2026-07-29T07:26:00","review":"Kessie and Ivonne were a big help. Their smiling faces made my day just a little bit better. The facility is really nice, feels secure.","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"DJ _."},{"reviewId":"90945121-2e1f-4d04-bf61-c108507aedd7","range":0,"rating":5,"reply":"Thank you for sharing, Sylvia! Glad our site attendant delivered an excellent experience. ","replyTime":"2026-07-08T12:38:00","review":"Site attendant was excellent","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Sylvia J."},{"reviewId":"a3587165-e77d-446f-ba38-683a0606cf1b","range":0,"rating":5,"reply":"Thank you immensely for highlighting our clean units and nice staff. We appreciate your feedback, Scarlet!","replyTime":"2026-06-09T09:33:00","review":"Very clean units, & super nice staff....","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"scarlet h."},{"reviewId":"aa184457-e0f5-476d-b5d6-9f549deb3f10","range":0,"rating":5,"reply":"We are thrilled to hear you found our facility clean and well-maintained. Your feedback means a lot to us, Adriana!","replyTime":"2026-05-20T13:38:00","review":"Nice clean facility","source":"Google","submissionTime":"2026-05-20T00:00:00","userName":"Adriana J."},{"reviewId":"f1311d6a-b846-4100-b1a7-f9070513588a","range":0,"rating":5,"reply":"We genuinely admire your kind words about Valerie! So glad she made your storage experience friendly and helpful, Tv.","replyTime":"2026-04-19T11:21:00","review":"Valerie is awesome!!! I travel all\nOver and have many storage units…So friendly and so helpful.   Thank you we will use again!!","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Tv H."},{"reviewId":"57412c41-54ef-47f7-ab1e-351ec0c6294c","range":0,"rating":5,"reply":"Thank you for your review, Alex! We're thrilled you love our clean facility and friendly service. Your satisfaction matters to us.","replyTime":"2026-04-17T11:53:00","review":"I have absolutely loved it here. They very clean and extremely nice all around","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"Alex M."},{"reviewId":"f5664035-2205-4196-813c-cc7785521c37","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you experienced excellent customer service with us, Tiffany!","replyTime":"2026-04-15T08:37:00","review":"Excellent customer service","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Tiffany C."},{"reviewId":"e6987b53-9e8a-45a0-ab1e-f0f712d3c92e","range":0,"rating":5,"reply":"We are delighted to hear that Valerie provided excellent help! Thank you, Kris, for recognizing our team's dedication to great service.","replyTime":"2026-04-14T18:08:00","review":"Thanks Valerie, I appreciate your help today, you're the best!!","source":"Google","submissionTime":"2026-04-14T00:00:00","userName":"Kris t."},{"reviewId":"ab086c4e-fc08-4f4c-ba6e-5f533a14388b","range":0,"rating":5,"reply":"We are delighted to hear that Valerie made your first storage experience smooth and helpful, Danny!","replyTime":"2026-04-13T15:38:00","review":"Thanks to the store manager, Valerie for all her help, this was first storage and I was so lost.","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Danny H."},{"reviewId":"615ed76a-3ec9-4ad2-a899-79256cad16d6","range":0,"rating":5,"reply":"We sincerely value your recommendation! Thank you for highlighting our clean facility and helpful staff for first-time renters.","replyTime":"2026-01-05T07:37:00","review":"Very clean and the staff is very helpful for people who never rented a storage before. I recommend Extra Storage to anyone. ??","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"J L."},{"reviewId":"90965498-108c-40cf-8881-73960f456f28","range":0,"rating":5,"reply":"We deeply cherish your feedback about our outstanding service! Your kind words about our representative's professionalism mean everything to us, Robert.","replyTime":"2026-04-02T08:23:00","review":"Outstanding service!  The representative was extremely helpful, sincerely courteous and very professional in all aspects of our interaction. Any employer should be honored to have such a devoted employee!!!","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"robert l."},{"reviewId":"dd67cfe8-3a7f-473f-81f0-38b310eea6ce","range":0,"rating":5,"reply":"Your review is appreciated. Valerie sounds like a great asset to our team. Thank you for sharing your experience with us!","replyTime":"2026-03-14T11:17:00","review":"She’s the best. Valerie ??","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"Columbo J."},{"reviewId":"e68cdfd8-6aa9-4ec7-9eb3-8486eb0e6936","range":0,"rating":5,"reply":"We're happy to hear about your positive experience with Valerie at our Extra Space Storage facility. Thank you for recommending us!","replyTime":"2026-03-14T11:29:00","review":"I’ve been a customer for a few months now and I each time I’m there, Valerie is ready with a smile to assist. She’s answered any questions I’ve had.\nThe facility is immaculate and I know that’s in large part to her being on your team. She is a GEM and so humble so I had to toot her horn for her.\nI’d gladly recommend your business to all I know.","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"Katrena H."},{"reviewId":"b7007942-1e9a-4448-a891-681283544641","range":0,"rating":5,"reply":"Thanks for your wonderful feedback, Andrea! We appreciate your kind words about working with Valerie.","replyTime":"2026-03-16T10:18:00","review":"Love working with Valerie. She was amazing and a great resource. We will definitely used them again.","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"Andrea J."},{"reviewId":"ea92e020-5cb5-4807-a86f-7a4d571cd8e1","range":0,"rating":5,"reply":"We're delighted to hear that Ms. Valerie was very nice and helpful. Thank you for sharing your experience with us, Feneshay.","replyTime":"2026-03-16T10:27:00","review":"Ms Valerie was very nice and helpful","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"Feneshay C."},{"reviewId":"76020b34-1c28-4376-870d-3f8461ef0dd7","range":0,"rating":5,"reply":"Thanks for your patience with the mix up! We're glad our team could resolve everything quickly and provide great service.","replyTime":"2026-03-14T14:39:00","review":"Extra space storage was quick and attentive to help me resolve a mix up with storage treasure website. I appreciate them going the extra mile to fix everything! Great service!","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Black C."},{"reviewId":"da31d2ad-bc46-47d2-8faa-cf7a29477106","range":0,"rating":5,"reply":"We are ecstatic to hear that Ms. Valarie provides great customer service. Thank you for recognizing her excellent work!","replyTime":"2026-03-04T12:59:00","review":"Ms.Valarie provides great customer service","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"dasipp21"},{"reviewId":"37ed97df-e8a3-40b3-bbe3-b9f2e48dcb8b","range":0,"rating":5,"reply":"Thanks for the 5-star review, Kailon! Valarie's dedication to helping customers find perfect storage solutions makes her exceptional.","replyTime":"2026-03-04T13:08:00","review":"The manager Valarie Davis was great ! She helped  me found a nice storage for my things .","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"Kailon H."},{"reviewId":"0d9abdc3-2906-469b-86eb-22e4e63a93c3","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Jimmie! We're thrilled our team and clean, organized facility made your experience positive.","replyTime":"2026-02-20T10:41:00","review":"Great staff and everything was clean and organized.","source":"Google","submissionTime":"2026-02-20T00:00:00","userName":"Jimmie B."},{"reviewId":"a7b84d94-a3c6-46ac-9fd3-8e522fc5b033","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Val's extraordinary service! Thrilled our facility and team exceeded your expectations, Nakima.","replyTime":"2026-02-20T18:08:00","review":"Val is extraordinary! Goes above and beyond to make sure the facility is top notch and provides wonderful service. Extra Space is the best place","source":"Google","submissionTime":"2026-02-20T00:00:00","userName":"Nakima"},{"reviewId":"71f16d66-94dc-44c3-85ed-a4945c16b493","range":0,"rating":5,"reply":"We are overjoyed to hear Valerie was extremely nice and helpful! Thanks for sharing your positive experience with us.","replyTime":"2026-02-21T07:51:00","review":"Valerie was extremely nice and helpful! When it was time for us to move out of the storage unit, she was accommodating.","source":"Google","submissionTime":"2026-02-20T00:00:00","userName":"Brittany M."},{"reviewId":"09e45a21-6568-4966-ac2b-34f4f84afd0c","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Valerie's excellent service.","replyTime":"2026-02-19T15:38:00","review":"Valerie was kind, knowledgeable, and timely","source":"Google","submissionTime":"2026-02-19T00:00:00","userName":"Kierstin R."},{"reviewId":"17b40932-de00-4f52-917a-1eef7720f839","range":0,"rating":5,"reply":"We are thrilled to hear that Valerie is always friendly and helpful! Thank you for your feedback, Shirley.","replyTime":"2026-02-17T14:01:00","review":"Valerie is always friendly and helpful!","source":"Google","submissionTime":"2026-02-17T00:00:00","userName":"Shirley O."},{"reviewId":"28b99e98-425a-48e2-a113-1133c8ef6b9a","range":0,"rating":5,"reply":"We are happy to hear that Ms. Valarie was very helpful and pleasant during your visit. Thank you for sharing your experience with us, Dina!","replyTime":"2026-02-16T10:54:00","review":"Ms. Valarie  was very helpful today. Very pleasant attitude!!!","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Dina S."},{"reviewId":"043fdfc7-91a2-49f4-9dfe-4b02d87a5622","range":0,"rating":5,"reply":"Thanks for the positive feedback! We're glad Valerie was able to assist you so well. It's wonderful to hear that she went above and beyond to make you feel comfortable and at ease during the registration process. We truly appreciate your recognizing her knowledge and dedication in helping you learn to access the facility. Valerie is indeed an asset to our team, and feedback like yours means a lot to us.","replyTime":"2026-02-11T15:32:00","review":"The employee Valerie went above and beyond to make us feel comfortable and at ease with the registration process and learning to access the facility. She's quite knowledgeable and an asset.","source":"Google","submissionTime":"2026-02-11T00:00:00","userName":"CPBP R."},{"reviewId":"38576398-ff80-4faf-8e66-36e0096c16e1","range":0,"rating":5,"reply":"We are overjoyed to hear you found our storage unit amazingly clean! Your feedback means everything.","replyTime":"2026-01-23T10:19:00","review":"Amazing!! Cleanest storage unit I’ve ever been in!","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Rachel Y."},{"reviewId":"3e11ce1f-acc1-44c2-a994-2f819dd81ac7","range":0,"rating":5,"reply":"We are ecstatic to hear Miss Valerie provided great help and made your experience enjoyable!","replyTime":"2026-01-23T16:26:00","review":"Miss Valerie was a Great Help for all my needs!   It made my experience very Enjoyable!!","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Sandra B."},{"reviewId":"ee5061bc-0599-4f35-b85e-e9f0190febf5","range":0,"rating":5,"reply":"Thank you for sharing! Thrilled Sabrina provided outstanding service and made your storage unit process fast and easy.","replyTime":"2026-01-20T16:38:00","review":"Sabrina did an outstanding job helping me get a storage unit that met my needs and budget! I was pleasantly surprised how fast and easy the process was.","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"Tom M."},{"reviewId":"42199191-d2d2-472a-9d67-b54770b68c82","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our clean facility and team! Sabrina and Valerie will be thrilled to hear your praise.","replyTime":"2026-01-17T07:26:00","review":"Great people clean facility all lovely people Sabrina and Valerie!","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Wesley C."},{"reviewId":"f3be2312-3fed-4387-a6bf-2e6251f2e123","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about our excellent customer service, professionalism, and timely service!","replyTime":"2026-01-01T11:55:00","review":"Customer service was excellent and they are quick in getting things done in a timely manner. They are professional and very much patient.","source":"Google","submissionTime":"2026-01-01T00:00:00","userName":"Kimberly J."},{"reviewId":"6ac94b50-942a-4a9d-9ea7-ebfa326269d5","range":0,"rating":5,"reply":"Thanks for noting our smooth process and nice facility. We appreciate your positive feedback!","replyTime":"2025-12-29T07:20:00","review":"Smooth process, nice facility","source":"Google","submissionTime":"2025-12-28T00:00:00","userName":"Jennifer H."},{"reviewId":"6385e048-d555-4f33-a2b0-abfc20125e50","range":0,"rating":5,"reply":"We are grateful Valerie provided wonderful service! Thank you for recommending our facility to others.","replyTime":"2025-12-18T07:43:00","review":"Valerie was wonderful. I will recommend this facility to anyone.","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Kepora W."},{"reviewId":"2796471c-3231-422f-9f74-e5494a345771","range":0,"rating":5,"reply":"We are utterly delighted to hear you found our team helpful! Your kind words mean everything to us.","replyTime":"2025-12-15T11:46:00","review":"Very nice and helpful ????","source":"Google","submissionTime":"2025-12-15T00:00:00","userName":"Erika W."},{"reviewId":"beb44d93-733e-4061-bdee-c0fc1e70f14f","range":0,"rating":5,"reply":"We are ecstatic to hear Valerie helped you find the perfect unit and moving supplies! Thanks for highlighting our mobile app.","replyTime":"2025-12-13T13:23:00","review":"Thanks to Valerie I was able to find the perfect unit, moving supplies and it was wonderful to download the mobile app for all my storage needs. Ma'am you rock!","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Paul V."},{"reviewId":"f7f7d2f5-4728-4a7c-8847-96f956e27047","range":0,"rating":5,"reply":"Thank you for your review! We're delighted you think Extra Space Storage is the only way to go.","replyTime":"2025-12-12T12:36:00","review":"Extra space storage is only way to go","source":"Google","submissionTime":"2025-12-12T00:00:00","userName":"Jt"},{"reviewId":"6e5dfafd-99d4-4a80-be14-0699f3c96189","range":0,"rating":5,"reply":"We are excited to hear about your wonderful experience with Valerie! Thanks for recommending Extra Space Storage!","replyTime":"2025-10-02T11:42:00","review":"I highly recommend doing business with Extra Space Storage! I love this location! Valerie is the best!!!","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"Nicole S."},{"reviewId":"9e645fc1-ad94-4364-8c6a-dc837a4d0994","range":0,"rating":5,"reply":"Thank you immensely for highlighting our wonderful customer service. We appreciate your positive feedback about your experience.","replyTime":"2025-12-11T16:23:00","review":"I enjoy the wonderful customer service I received","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"Shantina B."},{"reviewId":"ad08ac71-b057-4290-bad8-1a3f17d2dda4","range":0,"rating":5,"reply":"We are delighted to hear that Valarie is very helpful! Thank you for sharing your positive experience with us.","replyTime":"2025-07-12T09:24:00","review":"Valarie is so knowledgeable and helpful in helping me choose the correct size for my needs.. Property is well kept","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"Vashonda D."},{"reviewId":"2fc5fe85-6c07-40d7-b4a5-3a99be9d212f","range":0,"rating":5,"reply":"We are happy to hear Sabrena provided such professional and courteous service. Thank you for recognizing her excellent work.","replyTime":"2025-12-09T13:57:00","review":"I truly appreciate how professional & courteous Sabrena is. She was a delight to work with.","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"April E."},{"reviewId":"0a7e0ab9-67ea-467f-b04e-decbc80a58f5","range":0,"rating":5,"reply":"We are thrilled to hear Sabrena's excellent customer service and bright smile brightened your day!","replyTime":"2025-12-09T16:37:00","review":"This customer service is impeccable! The young lady  Sabrena has excellent customer service skills and her bright smile is so welcoming! Her customer service brighten my day.","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"Salena E."},{"reviewId":"478ea498-babb-4a9f-b027-0af5cc9f7164","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're thrilled our staff provided professional service and our clean, secure units gave you peace of mind. It's wonderful to hear that from the moment you walked in, our team made you feel welcomed and handled everything with professionalism and patience. We take great pride in maintaining clean, secure, and easily accessible units, so knowing that this gave you confidence in the safety of your belongings means a lot to us. We're also pleased that you found our process organized and that our staff was always available to help you with paperwork, finding the right unit size, and answering your questions. Your trust in us with your personal items is something we don't take lightly, and we're delighted that we've been able to provide you with the reliable and convenient service you deserve.","replyTime":"2025-11-28T09:09:00","review":"My experience at the storage place has been consistently positive and stress-free. From the moment I first walked in, the staff made me feel welcomed and handled everything with professionalism and patience. The units were clean, secure, and easy to access, which gave me peace of mind knowing my belongings were safe. I also appreciated how organized the process was—whether I needed help with paperwork, finding the right unit size, or getting answers to simple questions, someone was always available and willing to help. Overall, the storage place has been reliable, convenient, and truly a place I could trust with my personal items.","source":"Google","submissionTime":"2025-11-27T00:00:00","userName":"Destiny Y."},{"reviewId":"d7a0e767-a0d0-49a1-8afa-ed68f190f26f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled Valerie provided excellent service. Your positive experience means everything to us.","replyTime":"2025-11-28T08:02:00","review":"Valerie provided excellent service!","source":"Google","submissionTime":"2025-11-27T00:00:00","userName":"Stephany C."},{"reviewId":"0da2d184-9a80-49ce-8920-2480862fc8b7","range":0,"rating":5,"reply":"We're thrilled to hear that our staff was very helpful and friendly. Thank you for your review.","replyTime":"2025-04-04T14:09:00","review":"Staff was very helpful and friendly.","source":"Google","submissionTime":"2025-11-17T00:00:00","userName":"Leonore F."},{"reviewId":"4f1de41c-1369-47f3-b817-ff707bbffec4","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Leontyne! We deeply cherish your feedback.","replyTime":"2025-10-12T09:11:00","review":"I love this place. Valerie awesome.","source":"Google","submissionTime":"2025-11-17T00:00:00","userName":"Leontyne J."},{"reviewId":"d8e6b50d-0a8f-48a2-9384-c2ba0474ec3a","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We'll share your kind words about Valerie's professionalism. Appreciate the recommendation to friends and family!","replyTime":"2025-11-15T13:02:00","review":"Thanks Valerie for being such a professional, will recommend this location to all my friends and family.","source":"Google","submissionTime":"2025-11-15T00:00:00","userName":"Lenny T."},{"reviewId":"92abc9ce-87e4-43d3-94e2-88735cafc46b","range":0,"rating":5,"reply":"Hi Catherine, we're glad Monique was able to help and made the transition of opening the unit very easy. We're committed to providing excellent customer service. Stop by the office if you need anything.","replyTime":"2019-09-07T14:49:00","review":"Great experience and outstanding customer service!","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Catherine W."},{"reviewId":"31755695-e292-412f-b2ff-5022e0d6aee1","range":0,"rating":5,"reply":"We are delighted to hear Valerie provided amazing service for your move! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-12T09:35:00","review":"Valerie is absolutely the amazing, got me exactly what I needed for my move in my new unit. Thanks again Valerie.","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Chad P."},{"reviewId":"062b64b3-a5c7-4502-8961-b0a54eefdf53","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you appreciate our extra space and extra nice staff!","replyTime":"2025-11-06T13:30:00","review":"It’s called Extra Space for a reason.\n\nThe staff is extra nice.","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"benita b."},{"reviewId":"bcf48ceb-01fc-4d23-9948-9b63a038b4cc","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your experience. We're absolutely thrilled to hear about your positive experience with Valerie at Extra Space Storage. It's wonderful to know that Valerie, our Manager, was able to help you find a storage unit that perfectly fit your needs while also ensuring the price was right for you. Her dedication to providing exceptional service and finding the right solutions for our customers is exactly what we strive for. We're so pleased that she made such a positive impression and that you had an amazing experience working with her. Thank you immensely for sharing your experience and for your kind recommendation of Valerie's services!","replyTime":"2025-11-06T13:32:00","review":"I had the pleasure of working with\nValerie who is the Manager .\n\nWhen I tell you she was the most amazing person! She helped me to find a storage unit to fit my needs and the price was right too.\n\nFor all your needs ask for Valerie !!\n\nShe wil do you right !!","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Deidre G."},{"reviewId":"1586f6ac-a826-4761-be03-b126040f4476","range":0,"rating":5,"reply":"We are pleased to hear Ms. Valerie provided exceptional service! She truly is an asset to our team.","replyTime":"2025-11-06T13:32:00","review":"Ms. Valerie is a great Manager!!\n\nShe knows her job and goes the extra mile to help in any way she can  she is asset to the company .","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Bernadette A."},{"reviewId":"c9987c59-621d-4d18-bfa7-be962e1e88cf","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Tabatha! We appreciate the 5-star rating!","replyTime":"2020-01-30T13:26:00","review":"My experience with extra storage space has been wonderful. I have enjoyed all the support and help at Extra Storage Space. I really appreciate it.","source":"Google","submissionTime":"2025-11-04T00:00:00","userName":"Tabatha R."},{"reviewId":"9a49b1f1-adc8-46e6-b5e1-666e21de80ed","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Valarie's excellent customer service and helpful support with your account.","replyTime":"2025-11-04T12:57:00","review":"I received great coustmer service from Valarie\nI was helped with paying my account. I would recommend Extra Space to my friends and family.\nShe was very helpful","source":"Google","submissionTime":"2025-11-04T00:00:00","userName":"Monica D."},{"reviewId":"41559a0e-1430-473b-8e21-ccc63830087a","range":0,"rating":5,"reply":"Thank you Kelly! We're thrilled that Valerie's patience and humor made your visit efficient despite your crying grandbaby. She does ROCK! It's wonderful to hear that Valerie was able to help you get everything done quickly while being understanding about the situation with your grandbaby. We're so pleased that her great sense of humor and patient approach made such a positive impression. How sweet that your grandbaby keeps asking about the lady at the green store - that really speaks to Valerie's warm and caring nature. We'll be sure to let her know how much her exceptional service meant to you both!","replyTime":"2025-10-20T17:39:00","review":"Thanks Valerie for being so patient with me today, I had my crying grandbaby with me and great sense of humor helped get this done quickly and efficiently. You ROCK ma'am!!!!! My grandbaby keeps asking about the lady at the green store!!!","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Kelly P."},{"reviewId":"bbf88631-a2c3-42ac-bc56-7ea170cd7394","range":0,"rating":5,"reply":"We are pleased to hear Ms. Valerie provided exceptional service finding your perfect unit. Thank you for choosing Extra Space Storage!","replyTime":"2025-10-11T09:27:00","review":"Special thanks to Ms. Valerie  for going beyond the extra mile to see to it that I got the unit that my property cause for. THANK YOU MR. VALERIE. PLEASURE DOING BUSINESS WITH  YOU GUYS......","source":"Google","submissionTime":"2025-10-19T00:00:00","userName":"Odell B."},{"reviewId":"2e1629c0-4def-47a4-bb5d-358f5d9c4ea7","range":0,"rating":5,"reply":"We are thrilled to hear about your great experience! Thank you for recognizing our friendly, helpful customer service team.","replyTime":"2025-10-12T09:11:00","review":"Great Customer Service\nVery friendly and helpful","source":"Google","submissionTime":"2025-10-12T00:00:00","userName":"Catreana G."},{"reviewId":"000ffde7-f70f-4e51-97a7-ba66d5529388","range":0,"rating":5,"reply":"We are glad to hear Valerie excelled at finding your storage needs. Thank you for recognizing her dedication!","replyTime":"2025-10-10T16:56:00","review":"Valerie is the asbsolute at finding your storage needs.","source":"Google","submissionTime":"2025-10-10T00:00:00","userName":"Kamala"},{"reviewId":"6f88ed0f-ebd2-4170-afc1-8f66669f0da5","range":0,"rating":3,"reply":"We are glad to hear you had an amazing experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2025-10-08T15:26:00","review":"Amazing…","source":"Google","submissionTime":"2025-10-08T00:00:00","userName":"Demetruis B."},{"reviewId":"fc6cbf8b-5608-45bd-bbe1-90da694e22b4","range":0,"rating":5,"reply":"Your positive experience with Extra Space Storage is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2025-10-08T16:51:00","review":"My experience with extra space storage was great. The young lady Ms.Davis gave me great customer service skills and answered all my questions.","source":"Google","submissionTime":"2025-10-08T00:00:00","userName":"Tiffany H."},{"reviewId":"4d3ac768-dd21-4ccb-a7e3-8eee01f10bb9","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I thought I had a good experience with this company in the beginning but I will never use this company again. They went up on their price tremendously after 3 months of renting a unit from them. I felt like I was being scammed. It’s a janitor that works there that is rude for no reason even after seeing me and the guys that was helping me moving my stuff. Watch us this whole time.   In gotten smart with us. I’m not paying that much money for her to be rude with us.","source":"Google","submissionTime":"2025-09-18T00:00:00","userName":"Maria W."},{"reviewId":"87b25708-d221-4bf4-aaea-56a238c60820","range":0,"rating":5,"reply":"Wow, thank you for the 5-star rating Inez! We are grateful for customers like you. ","replyTime":"2025-09-14T11:48:00","review":"This has been a great experience for me. Have used them before, and had a wonderful experience.","source":"Google","submissionTime":"2025-09-14T00:00:00","userName":"Inez W."},{"reviewId":"af8d11d1-4d41-4868-a38c-fa58e7dda15c","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Elijah. Valerie is a valuable member of our team. Thank you for recognizing her hard work.","replyTime":"2025-09-13T09:51:00","review":"Valerie really runs this place like a well oiled machine, I love it here. Keep up the awesome work, all your customers really appreciate your work ethics.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Elijah D."},{"reviewId":"d1476e10-3ff8-40be-ad6f-844b779235e7","range":0,"rating":5,"reply":"We greatly appreciate your feedback! So glad our team provided amazing customer service. Thanks for choosing us!","replyTime":"2025-09-12T07:58:00","review":"Everything was amazing being there the workers have good customer service","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"Samantha H."},{"reviewId":"63387589-ff91-404f-a8c6-c4c7f23704d9","range":0,"rating":5,"reply":"We are utterly delighted to hear Mr. Body provided such helpful service! Thanks for choosing us.","replyTime":"2025-09-05T08:51:00","review":"Quick easy and convenient. Mr. Body was extremely helpful and knowledgeable about where my unit was.","source":"Google","submissionTime":"2025-09-04T00:00:00","userName":"Jacque J."},{"reviewId":"02edfda2-cc7b-40a2-98d9-d0a0e78f73a8","range":0,"rating":5,"reply":"We're delighted to hear that you found our facility clean and secure. Our staff strives to be kind and helpful. Thank you for sharing your experience.","replyTime":"2025-09-03T08:04:00","review":"The facility is clean and secure. The staff are kind and helpful.","source":"Google","submissionTime":"2025-09-02T00:00:00","userName":"L W."},{"reviewId":"ebc66c90-a5ce-41cd-a7f1-90c8dfd98db6","range":0,"rating":5,"reply":"Your review is appreciated! Thrilled Valerie provided excellent, professional service making your process simple. Thanks for choosing Extra Space Storage!","replyTime":"2025-08-15T10:44:00","review":"Excellent service and facilities! Thanks to Valerie Davis’s professional and courteous service. She made the process and access simple.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Vangela W."},{"reviewId":"74f73b16-6d4e-4af4-8433-e3ebbebd3d15","range":0,"rating":5,"reply":"We are elated to hear about your amazing experience! Valerie truly rocks and we're thrilled she helped you find the perfect unit at a great price.","replyTime":"2025-08-14T15:39:00","review":"The Store Manager is absolutely wonderful, let me look at several units then I went online and got an amazing price. YOU ROCK VALERIE!!!","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Sweetie H."},{"reviewId":"e33cfb19-2ff6-4da1-a801-8e43523f4d50","range":0,"rating":5,"reply":"Thank you for sharing your kind words! We're thrilled our team member provided great help and earned your recommendation.","replyTime":"2025-08-08T07:57:00","review":"Ms. .was a great help n I remind this company n her to anyone\nThank you for your support","source":"Google","submissionTime":"2025-08-07T00:00:00","userName":"John H."},{"reviewId":"84ce8baa-abff-45e8-962c-105055b1f777","range":0,"rating":5,"reply":"We are thrilled to hear you found our space perfect for college students between breaks!","replyTime":"2025-08-05T13:09:00","review":"Very nice space.   Perfect for college students between  breaks.","source":"Google","submissionTime":"2025-08-05T00:00:00","userName":"Toya T."},{"reviewId":"78afc216-71a5-46fd-a17c-9ad223fca0b5","range":0,"rating":5,"reply":"Thank you for taking the time to share! So glad Valarie provides professional, attentive service. We appreciate your recommendation!","replyTime":"2025-08-01T13:32:00","review":"Valarie Davis is always professional and attentive to any  issues/concerns. It’s nice to be greeted with a smile!!! I would definitely recommend this storage facility!","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Darlene W."},{"reviewId":"10351119-b39c-45bc-a9e2-495a6b672962","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience with Courtney! Her professionalism and courtesy truly made your storage selection perfect.","replyTime":"2025-07-19T13:39:00","review":"The storage planning, selection of the right unit, and courtesy of the onsite agent were wonderful. Courtney made sure I had the exact unit I needed and made me very comfortable with my decision. She walked me to my unit and showed me proximity from the elevator and restrooms. She was very kind, yet exceptionally professional. I believe I’m going to enjoy working with Extra Space Storage.","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"jo a."},{"reviewId":"c0123c92-18ec-431c-8760-9f0db3ceaf16","range":0,"rating":5,"reply":"We are delighted to hear about Valerie's great customer service! We appreciate your kind words.","replyTime":"2025-07-20T10:50:00","review":"Great customer service Valerie, I really appreciate it.??","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Precious F."},{"reviewId":"6486f3dd-41ad-4fcf-9ef8-4266b87534b0","range":0,"rating":5,"reply":"We are delighted to hear that Ms. Val provided you with such great service! Thanks for recognizing our awesome manager.","replyTime":"2025-07-18T12:39:00","review":"Ms. Val is awesome manager to work with.","source":"Google","submissionTime":"2025-07-18T00:00:00","userName":"Kennedi A."},{"reviewId":"a1d85640-2bde-4196-a10a-b6c313714aeb","range":0,"rating":5,"reply":"We genuinely admire your kind words and are thrilled to hear about your best experience with us! Thank you for your feedback.","replyTime":"2025-07-18T17:17:00","review":"Best experience ever! Thank yo so much for your patience and professionalism","source":"Google","submissionTime":"2025-07-18T00:00:00","userName":"Crystal P."},{"reviewId":"c1ba3144-d38a-4925-9a4a-0ef47030b1f8","range":0,"rating":5,"reply":"Our team is grateful for your rating, Erika! Call us if you have any questions or need assistance with your rental.","replyTime":"2024-09-12T15:04:00","review":"I love Ms. VAL -   she keep the facility  clean and that's what I like","source":"Google","submissionTime":"2025-07-17T00:00:00","userName":"erika a."},{"reviewId":"40b925b8-de16-4d46-8840-eae25e8f6655","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for mentioning Valerie - we'll share your kind words.","replyTime":"2025-07-17T09:06:00","review":"Really great experience, thanks Valerie.","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Denise T."},{"reviewId":"3597811e-ecda-4758-b19f-9fea6a8bc9f4","range":0,"rating":5,"reply":"We are delighted to hear Valerie provided amazing service for your move! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-12T09:35:00","review":"Valerie is absolutely the amazing, got me exactly what I needed for my move in my new unit.","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Chad P."},{"reviewId":"3802ac9c-d844-4905-b077-f2a857a7aba2","range":0,"rating":5,"reply":"We are delighted to hear that Valarie is very helpful! Thank you for sharing your positive experience with us.","replyTime":"2025-07-12T09:24:00","review":"Valarie is very helpful","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Vashonda D."},{"reviewId":"be1714da-5359-4953-afa3-8896ec945552","range":0,"rating":1,"reply":"We apologize for the unexpected rate increase and understand your frustration. Our pricing reflects market conditions, but we recognize the need for clearer communication. Please call us at (601) 605-4818 to discuss your concerns and learn more about our pricing structure. We value your feedback and will use it to improve our services.","replyTime":"2024-11-13T15:21:00","review":"UPDATE -It is now 7 months later and the rate has been raised again to $293.00. Find another storage facility if you can.\n\nBE AWARE - they will raise your rates without notice after 3-4 months and will continue to do so at their discretion.  This is the 5th month and rate went from $133.00 t0 $213.00 - no notice.  So I did some digging on Reddit and there are tons of instances of this company doing this over and over.  Do some research and go with another company that is local.","source":"Google","submissionTime":"2025-07-09T00:00:00","userName":"lindsey t."},{"reviewId":"697ab5c4-8fce-4786-a475-e162d2c12b55","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Valarie! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-06T11:34:00","review":"Valarie was very friendly and helpful. She showed me several options and locations to choose from. That's so much!","source":"Google","submissionTime":"2025-07-05T00:00:00","userName":"Rachell O."},{"reviewId":"eb8ddb2a-53d5-4edf-b0b8-fe276d7898b0","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thank you for highlighting our clean facility and Valerie's helpful service.","replyTime":"2025-06-09T15:16:00","review":"The facililty is clean and the units are easy to access.   Valerie was  very personable and helpful.","source":"Google","submissionTime":"2025-06-09T00:00:00","userName":"Michelle"},{"reviewId":"bfacfa3b-7193-4354-a343-c599af3a0aef","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thank you for recognizing our team's helpful and friendly customer service.","replyTime":"2025-06-07T11:44:00","review":"My experience was great good customer service and very nice and helpful with everything","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Yaya R."},{"reviewId":"05694c66-dcff-44f0-85f6-66162223bf30","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thank you for recognizing our team's excellent performance and service.","replyTime":"2025-06-07T15:06:00","review":"Great experience and great person and performance","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Kamaca H."},{"reviewId":"8b50419c-e673-43a6-a6b8-dc7a3368b444","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Val. Thank you for recognizing their helpful, knowledgeable, and kind service.","replyTime":"2025-06-02T16:49:00","review":"General manager Val was very helpful, knowledgeable, and kind.","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"Demonparis J."},{"reviewId":"be6ce830-7386-4549-ac52-43f2888b9719","range":0,"rating":5,"reply":"We are delighted to hear about your professional experience at both locations. Thank you for highlighting Val's excellent service. Your recommendation means everything to us.","replyTime":"2025-06-02T16:48:00","review":"I went to two locations and was treated very professionally at both locations.  The location I selected is closest to my home and Val is a joy to work with.  Would recommend to anyone needing storage.","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"de d."},{"reviewId":"9962ff3e-08c6-4c14-81e8-89b8e1e6bc5e","range":0,"rating":5,"reply":"Thank you for the review, Michael! We pride ourselves on having a friendly, accommodating staff and are so happy Valerie was able to assist you!","replyTime":"2025-05-19T07:51:00","review":"Valerie was so helpful and knowledgeable and knew just what I needed. She is so professional. I will be recommending her to everybody!!","source":"Google","submissionTime":"2025-05-18T00:00:00","userName":"Michael G."},{"reviewId":"cb1cf680-eaf3-4713-8ca1-b449e9378509","range":0,"rating":5,"reply":"We're pleased to hear that Valerie provided amazing service to you! Thank you for recommending us to others.","replyTime":"2025-05-16T08:04:00","review":"Valerie is amazing!!! Everything went smoothly from beginning to end. I would not hesitate to recommend you all to anyone looking for extra storage.","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"Altonyala W."},{"reviewId":"18c67010-d3df-486e-86d6-61b209563946","range":0,"rating":5,"reply":"We genuinely admire your positive feedback about our storage facility! Thank you for sharing.","replyTime":"2025-05-13T11:59:00","review":"Great place!!! Very cool and calm to leave ur storage","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Logan D."},{"reviewId":"4860a01c-9a89-4391-aaed-be5dbb4ccf5a","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad to hear you found our team professional and helpful for your storage needs. If you have any more questions or concerns, feel free to reach out.","replyTime":"2025-05-14T07:32:00","review":"Very professional, helpful and always courteous ready to answer any\n\nquestions or concerns one may have about storing their items  on","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Honeybee"},{"reviewId":"ef3cd1b6-d3bd-4072-ae77-e3d30429c6e7","range":0,"rating":5,"reply":"Thank you for your kind words and recommendation. We greatly appreciate your feedback and are glad to hear about your positive experience with our facility. It's wonderful to know that you found our pricing competitive and our facilities clean and welcoming. We're especially pleased that our staff member provided such excellent service, ensuring all your needs were met. Your recommendation means a lot to us, and we're grateful for your support.","replyTime":"2025-05-04T11:52:00","review":"The price for the space I needed was great, the facilities were clean & welcoming. Let's not talk about the STAFF; friendly would be a understatement, she made sure I had everything & didn't need anything. I would recommend Extra Space Storage to everyone.","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Robvett J."},{"reviewId":"bc85aff2-b3f4-482d-b3d7-d94f2a0cffab","range":0,"rating":5,"reply":"We are honored to have provided you with phenomenal customer service. Thank you for your feedback!","replyTime":"2025-05-04T09:46:00","review":"The customer service was very phenomenal. She was very friendly and helpful. Kudos to Chad Davis!","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Stephanie R."},{"reviewId":"1a6d7d5a-3be8-49c0-b1e5-786277036959","range":0,"rating":5,"reply":"We are privileged to have provided you with great customer service. Thank you for sharing your experience with us.","replyTime":"2025-05-04T09:08:00","review":"I love extra space storage because of the great customer service Valarie took time n answered every question I had wit a smile. She let me know that I could count on her if I have any problems I'm very satisfied","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Lattosha D."},{"reviewId":"b2fe4fa5-41f3-48e7-8038-a040bf4cdb7a","range":0,"rating":5,"reply":"We're delighted to hear that you received good service at Extra Space Storage. Thank you for taking the time to provide feedback.","replyTime":"2025-04-23T09:56:00","review":"Good service","source":"Google","submissionTime":"2025-04-23T00:00:00","userName":"Kamari B."},{"reviewId":"9b70f23b-049c-4523-a287-c93964aaf4d0","range":0,"rating":5,"reply":"We genuinely admire your positive feedback and are thrilled to hear about your experience with Ms. Valarie Davis at Extra Space Storage. Thank you for sharing your thoughts!","replyTime":"2025-04-21T07:40:00","review":"Ms. Valarie Davis is the best. I absolutely love her and her skills and communication. She gave me a great deal! She was cheerful and excited to work with. Thank you.","source":"Google","submissionTime":"2025-04-20T00:00:00","userName":"Paidhipster P."},{"reviewId":"44aabd50-3e05-4995-9297-fcb363c77fe0","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We are thrilled to hear that our staff provided excellent service to you.","replyTime":"2025-04-04T14:17:00","review":"Everything went well the young lady did an awesome job making sure I understood .","source":"Google","submissionTime":"2025-04-08T00:00:00","userName":"Bobbie F."},{"reviewId":"e40ee8cd-7633-4d1f-b10f-4c5c6bf6ce5c","range":0,"rating":5,"reply":"We're utterly delighted to hear that Sister David is a great person. Thank you for sharing your positive experience with us!","replyTime":"2025-04-09T07:32:00","review":"Sister David is a great person.","source":"Google","submissionTime":"2025-04-08T00:00:00","userName":"Al F."},{"reviewId":"20c6734e-98fb-48a5-b38a-3722c9b0ed4c","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with Valarie Davis at Extra Space Storage! Thank you for sharing.","replyTime":"2025-04-07T12:11:00","review":"Valarie Davis is the best!!","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Young J."},{"reviewId":"f0a494aa-2fb5-43c0-9cba-3251aa8c7b64","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you for sharing your experience with Valerie at Extra Space Storage.","replyTime":"2025-04-07T12:13:00","review":"Valerie is the best.","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Lisa A."},{"reviewId":"9fa1c0f4-4ad5-484d-8aea-cc6cd1bd6f5f","range":0,"rating":5,"reply":"Your positive feedback is truly appreciated! We're thrilled to hear about your great experience with Valerie and our facility. Thank you for sharing!","replyTime":"2025-04-07T07:53:00","review":"I would like to say Valerie is very great with her customers. She is customer friendly and very knowledgeable. She make you feel confident about leaving your belongs in their storage  facility. The facility is nice and clean.","source":"Google","submissionTime":"2025-04-06T00:00:00","userName":"Kimberly w."},{"reviewId":"6dbde980-dce1-4849-b7a6-8b16ec3f8f32","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're overjoyed to hear about the excellent service you received at Extra Space Storage. Thank you for recommending us!","replyTime":"2025-04-04T14:08:00","review":"Over and beyond on the service I highly recommend","source":"Google","submissionTime":"2025-04-04T00:00:00","userName":"Thomas L."},{"reviewId":"7e03bb3f-de5f-4c16-82c8-5e23982cbb88","range":0,"rating":5,"reply":"We are pleased to hear that Miss Valerie provided exceptional service. Thank you for sharing your experience with us.","replyTime":"2025-03-14T13:10:00","review":"I appreciate the friendly and helpful staff at Extra Space Storage. Miss Valerie goes above and beyond to ensure her customers are well taken care of.","source":"Google","submissionTime":"2025-03-14T00:00:00","userName":"Toreka C."},{"reviewId":"a4c49fb6-defa-45a7-8a41-cb1e55b4516e","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're glad to hear that Valerie was very helpful and took care of all your concerns. Thank you for sharing your experience with us.","replyTime":"2025-03-14T09:59:00","review":"My experience was 10/10 I highly recommend extra space storage Valerie was very helpful and took care all of my concerns.","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Shakerra D."},{"reviewId":"934662d4-5fec-4843-ab8a-94da19f6a2b8","range":0,"rating":5,"reply":"We are pleased to hear that Valerie is a great asset to our team. Thank you for your feedback, Kim Harris.","replyTime":"2025-03-07T17:01:00","review":"Valerie is a great asset to your team.","source":"Google","submissionTime":"2025-03-07T00:00:00","userName":"Kim H."},{"reviewId":"ec849f7e-afb7-45c9-a93e-b209ca614c71","range":0,"rating":5,"reply":"We're honored to hear about your positive experience with Valerie at Extra Space Storage. Thank you for your wonderful feedback.","replyTime":"2025-03-06T11:18:00","review":"Valerie is AMAZING !!!! So helpful and kind ! Definitely the best manager/ staff member for the store","source":"Google","submissionTime":"2025-03-06T00:00:00","userName":"Jerrica K."},{"reviewId":"eec3b7d0-059e-46f6-a651-ff955b0e1492","range":0,"rating":5,"reply":"We're happy to hear about your positive experience with Valerie Davis at Extra Space Storage. It's wonderful to know that she was able to provide you with great tips and options for your storage needs. We appreciate you taking the time to share your feedback about Valerie's exceptional service and knowledge. Thank you for choosing Extra Space Storage!","replyTime":"2025-03-06T11:14:00","review":"Valerie Davis is such an exceptional employee at this establishment. She’s very knowledgeable and helpful; you can truly tell she loves her job. She provided us with some great tips and options for storage and we were thoroughly impressed.","source":"Google","submissionTime":"2025-03-06T00:00:00","userName":"LaShandria K."},{"reviewId":"434e67e3-a149-4ef2-b4e6-200a327bdfbe","range":0,"rating":5,"reply":"We're delighted to hear that Vanessa was great!","replyTime":"2025-03-04T09:37:00","review":"Vanessa was great!","source":"Google","submissionTime":"2025-03-04T00:00:00","userName":"Mother’s Y."},{"reviewId":"184bc666-0819-4df8-b2f2-02febb339a6a","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about the fantastic service you received from Valerie. Thank you for sharing your experience with us!","replyTime":"2025-03-04T15:50:00","review":"I received fantastic service today from Valerie. She has always provided\ngreat customer service!","source":"Google","submissionTime":"2025-03-04T00:00:00","userName":"Tara C."},{"reviewId":"2e704639-b9dd-46dd-befe-e1bec12084ac","range":0,"rating":5,"reply":"We are ecstatic to hear about your amazing experience with Valerie's customer service! Thank you for recommending us.","replyTime":"2025-02-27T07:41:00","review":"Had an amazing experience with Valerie she has amazing customer service! Would recommend","source":"Google","submissionTime":"2025-02-26T00:00:00","userName":"Deanna"},{"reviewId":"68a36294-b15c-4d00-997d-939e1caedbbb","range":0,"rating":5,"reply":"Thanks for the positive review, Derrick! We are glad you had a great experience with Mrs. Leona. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-10-12T09:36:00","review":"Valerie was amazing, I recommend this company to anybody.","source":"Google","submissionTime":"2025-02-13T00:00:00","userName":"Derrick S."},{"reviewId":"b8596ba3-ab39-4985-b417-33570dc8116f","range":0,"rating":5,"reply":"We deeply respect your positive feedback, Sharon. Valerie's exceptional customer service and the cleanliness of our facility are our top priorities. Thank you for sharing your experience with us.","replyTime":"2025-02-07T11:34:00","review":"Valerie always provides the upmost customer service. Facility is always clean and she wears a smile everyday.","source":"Google","submissionTime":"2025-02-07T00:00:00","userName":"Sharon J."},{"reviewId":"f649ba16-7f0d-466a-9131-d62a7b8dcab5","range":0,"rating":5,"reply":"We're excited to hear about your positive experience with Ms. Sharon Jones! Thank you for sharing your feedback.","replyTime":"2025-02-07T11:38:00","review":"I definitely recommend extra Space storage , great customer service !","source":"Google","submissionTime":"2025-02-07T00:00:00","userName":"Shania M."},{"reviewId":"178c82c6-5155-4d9d-ae58-99c6eed244b2","range":0,"rating":5,"reply":"We're happy to hear that Ms. Valerie was so helpful and professional! Thank you for referring friends and family members.","replyTime":"2025-02-07T13:21:00","review":"Ms. Valerie was so nice and professional! She was very helpful and tended to every need I had. I will definitely be referring friends and family members.","source":"Google","submissionTime":"2025-02-07T00:00:00","userName":"Jada S."},{"reviewId":"d7844cf3-1d92-4497-9b49-877d383e4d1e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. Ms. Davis truly excels at providing great customer service!","replyTime":"2025-02-04T14:23:00","review":"Ms Davis is the best with GREAT customer service!!!","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Chaneka T."},{"reviewId":"e111c578-f53c-4011-b86e-0aaa42ef1b69","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you for sharing your experience with Valerie at Extra Space Storage.","replyTime":"2025-02-04T14:49:00","review":"Valerie was very nice and helpful. Awesome customer service!","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Anissia F."},{"reviewId":"c13cd183-7309-475b-8404-6f9d7e547b4d","range":0,"rating":5,"reply":"Your review is appreciated! Valarie's exceptional customer service is truly valued. Thank you for sharing your experience with us.","replyTime":"2025-02-04T14:51:00","review":"Excellent customer service! Valarie goes above and beyond and I really appreciate that!","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Vanessa F."},{"reviewId":"039be1bb-6b1b-4c61-a714-80e45c8e94d1","range":0,"rating":5,"reply":"We're elated to hear that you found our storage facility clean and friendly. Thank you for your positive feedback!","replyTime":"2025-02-04T15:11:00","review":"They was clean and friendly","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Pell M."},{"reviewId":"73289045-c0fc-4fda-aa61-74d1e6369bbc","range":0,"rating":5,"reply":"We are glad to hear that Valerie Davis was very friendly and helpful! Thank you for reaching out.","replyTime":"2025-02-04T18:49:00","review":"Valerie Davis is awesome!! Very friendly and helpful!!","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Ashley C."},{"reviewId":"974f23ef-532e-4e5a-b05c-fbfaae043b12","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for your feedback.","replyTime":"2025-02-05T07:40:00","review":"Such a clean facility and friendly staff.","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Cornelia S."},{"reviewId":"9d0909f4-22cf-4fcd-92aa-d1141a6b839a","range":0,"rating":5,"reply":"Your positive feedback about Laura is greatly appreciated. We strive to provide excellent customer service and we are glad to hear that Laura made your experience a pleasant one. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-05T11:07:00","review":"We never knew of this place! But we feel GOD lead us to it! Laura was such a delight for us! She felt so at ease with Ms Laura! We love her personality! Please keep more like Laura! She has that people personality!","source":"Google","submissionTime":"2025-02-03T00:00:00","userName":"Felicia T."},{"reviewId":"5561d33e-9813-4c2d-bd7f-9636136af00d","range":0,"rating":5,"reply":"Your positive experience with Laura is greatly appreciated! Thank you for sharing your experience.","replyTime":"2025-01-18T11:56:00","review":"Laura was so helpful!","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Michael S."},{"reviewId":"e49b7e9c-e180-4b31-ac64-21254912c428","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2025-01-10T09:24:00","review":"Timely, professional, and cordial service. She even opened the door for me.","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"Clyde G."},{"reviewId":"853b2ae6-0c31-459f-8abf-87cbad010d94","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our customer service and attitude. Thank you for choosing Extra Space Storage!","replyTime":"2024-12-30T10:28:00","review":"great costumer service,and nice attitude","source":"Google","submissionTime":"2024-12-30T00:00:00","userName":"Khalani H."},{"reviewId":"b250ae54-4ffd-4497-9122-502f199c069f","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear about your positive experience with our professionalism and helpfulness. Thank you for sharing your thoughts with us.","replyTime":"2024-12-30T12:37:00","review":"Professionalism at its core. Polite, helpful and timely.","source":"Google","submissionTime":"2024-12-30T00:00:00","userName":"Pam A."},{"reviewId":"8278c331-4dba-498d-8d29-33dc7e0013cd","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Steven! We are ecstatic to hear that Lori was able to assist you with resolving the issue with your unit.","replyTime":"2024-12-28T14:17:00","review":"Lori was really helpful and accommodated me in resolving the issue with my unit.","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Steven R."},{"reviewId":"83568cca-687a-415f-b19b-ba7a1598e35f","range":0,"rating":5,"reply":"Thank you for your positive feedback! We are elated to hear that you had an excellent experience with Extra Space Storage.","replyTime":"2024-12-26T08:30:00","review":"Excellent!","source":"Google","submissionTime":"2024-12-26T00:00:00","userName":"Liz O."},{"reviewId":"136ece52-54dc-4590-a306-58bd59a346e2","range":0,"rating":5,"reply":"Hi Augustine, thank you for taking the time to leave your feedback! We pride ourselves on having a professional, courteous, and nice staff, so we are thrilled to hear that you had such a positive experience renting with us! We're so happy to hear we have your recommendation! If you need anything, do not hesitate to reach out to 888-storage. \n","replyTime":"2024-05-08T09:29:00","review":"Professional couteous and nice people. The place is neat and secure. Will definetly recomend","source":"Google","submissionTime":"2024-12-24T00:00:00","userName":"Augustine O."},{"reviewId":"c3890e36-a3ad-4181-9498-183c4696090c","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, Marshall! We are here for you if you need anything.","replyTime":"2024-11-18T08:35:00","review":"Always a great environment.","source":"Google","submissionTime":"2024-12-19T00:00:00","userName":"Marshall M."},{"reviewId":"109887d9-f8a1-4740-85fd-b1db2cbd6a7d","range":0,"rating":5,"reply":"We deeply cherish your positive feedback and are thrilled to hear about your great experience with Laura. Thank you for sharing your experience!","replyTime":"2024-12-02T12:04:00","review":"Laura was a great help with resigning up for another year.   Great experience, will tell others in the future.","source":"Google","submissionTime":"2024-12-02T00:00:00","userName":"D L."},{"reviewId":"776ae23d-2471-4048-9f7f-2bd5896114e8","range":0,"rating":5,"reply":"Thank you for your review. We are glad to hear you had a great experience at our facility with our helpful staff.","replyTime":"2024-11-21T08:11:00","review":"Great facility with a very helpful staff","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"Vincent F."},{"reviewId":"fb744f05-6bb5-4d66-9a40-0a5882937ae8","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Val was all the way helpful. Thank you for sharing your experience with us.","replyTime":"2024-11-21T08:10:00","review":"Val was all the way helpful. I truly appreciate great customer service","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"All G."},{"reviewId":"d20bf9cc-7f4b-4558-9700-b014f5e43f05","range":0,"rating":5,"reply":"We're honored to hear about your positive experience at Extra Space Storage. Thank you for your kind words!","replyTime":"2024-11-18T08:21:00","review":"Great place, safe, friendly staff and great customer service. they lady was very nice and very welcoming to the property","source":"Google","submissionTime":"2024-11-18T00:00:00","userName":"T S."},{"reviewId":"35d077a2-124a-4e9c-b335-09594f1aaf0e","range":0,"rating":2,"reply":"We apologize for the unexpected rate increase and understand your frustration. Our pricing reflects market conditions, but we recognize the need for clearer communication. Please call us at (601) 605-4818 to discuss your concerns and learn more about our pricing structure. We value your feedback and will use it to improve our services.","replyTime":"2024-11-13T15:21:00","review":"BE AWARE - they will raise your rates without notice after 3-4 months and will continue to do so at their discretion.  This is the 5th month and rate went from $133.00 t0 $213.00 - no notice.  So I did some digging on Reddit and there are tons of instances of this company doing this over and over.  Do some research and go with another company that is local.","source":"Google","submissionTime":"2024-11-13T00:00:00","userName":"lindsey t."},{"reviewId":"97228d5c-97a7-447f-b67c-3f136c0e4718","range":0,"rating":1,"reply":"We're disappointed to hear about your experience. Please excuse any inconvenience.","replyTime":"2024-11-01T09:47:00","review":"Would not recommend this unit. Elevator was out on Monday the 21st when I arrived and was told it would be fixed Wednesday the 23rd. Come back Saturday the 26th to unload heavy cumbersome objects, and its still out. Here it is Thursday the 31st and I'm told it's still broken and wont be fixed till the middle of next week. The there is only one entrance, so you better hope your unit is near that and that whatever you are moving is light and small, or prepare to be covering a lot of ground to get to your unit.","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"William M."},{"reviewId":"af8b53da-751f-4e4b-984f-48a38249e419","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Ms. Laura! Thank you for sharing your feedback.","replyTime":"2024-10-30T08:12:00","review":"OMG! Ms. Laura has amazing customer service and is so knowledgeable about the storage business. She's a beautiful person inside and out!","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"Damon C."},{"reviewId":"3dbd895b-2703-4700-add2-daa654f0695c","range":0,"rating":5,"reply":"We're overjoyed to hear that Laura provided great service to you. Thank you for taking the time to share your experience with us, Debbie.","replyTime":"2024-10-28T15:39:00","review":"Laura is great at her job. She very pleasant over the phone and always answers when I call.","source":"Google","submissionTime":"2024-10-28T00:00:00","userName":"Debbie"},{"reviewId":"c58c2666-45ba-43cf-b4ca-b46347c8a16c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Julie! We're delighted to hear that Laura provided excellent customer service and quickly resolved your issues. It's great to know you found our facility convenient, accessible, and well-maintained. We appreciate your kind words and your business.","replyTime":"2024-10-18T09:46:00","review":"The conveniently-located, easy to access facility is impeccably maintained. Manager, Laura, wrote the book on providing excellent customer service. At a time when it's common to say helping the customer is not part of the business model, Laura quickly resolved every issue for me. She is a real asset!","source":"Google","submissionTime":"2024-10-18T00:00:00","userName":"Julie S."},{"reviewId":"7a5d804a-46a7-4817-a2dd-a2d8bfca25fa","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated! Thank you for sharing your feedback.","replyTime":"2024-10-09T16:18:00","review":"Amazing customer service!","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Emily R."},{"reviewId":"b84c4490-8d08-4961-bd4b-2143194c493d","range":0,"rating":5,"reply":"Thank you for the kind words, Madison! We're committed to providing excellent customer service, so we are thrilled to hear your experience with Monique and Austin reflects that. Give us a call at 888-STORAGE if you need any future assistance.   \n","replyTime":"2023-10-02T11:42:00","review":"Outstanding service by Monique and Austin. Very professional and knowledgeable at their job. Job well done.\n\n3 Oct 2024\nI went to my storage room to remove some items today and I decided to check with the front counter. I was greeted by the assistance store manager Valerie Davis. She was very professional and courteous doing the entire process. Thanks again for a job well done.","source":"Google","submissionTime":"2024-10-03T00:00:00","userName":"Madison P."},{"reviewId":"82ff1135-5d05-475e-84ca-cce6c0f6de3e","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear that Laura provided you with a pleasant and smooth experience.","replyTime":"2024-09-27T15:18:00","review":"Laura is so kind and professional! I had a really pleasant and smooth experience.","source":"Google","submissionTime":"2024-09-27T00:00:00","userName":"xoxoNi'A J."},{"reviewId":"4c435440-b875-4d40-9b18-ed5864ebb5d5","range":0,"rating":5,"reply":"Thank you for your feedback! We're thrilled to hear that Ms. Laura was helpful and provided great advice for your move. Our team aims to offer excellent service, and we're glad we could assist you. We hope your move went smoothly.","replyTime":"2024-09-20T08:33:00","review":"The representative was The absolutely nicest person. I was totally lost in what I need for the move but she was more than helpful giving me great advice on what to do. Ms Laura was helper","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"glenn g."},{"reviewId":"25fbc04f-31ef-4be4-980d-ec0b94204849","range":0,"rating":5,"reply":"We are grateful for your kind words, Kelsey M. Laura and the team appreciate your recommendation. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-18T10:32:00","review":"Laura is amazing and I am so thankful for her time and understanding. All the staff at this location have been so great. I highly recommend this facility.","source":"Google","submissionTime":"2024-09-18T00:00:00","userName":"Kelsey M."},{"reviewId":"aa726131-c5d3-4e16-9349-b48a098da676","range":0,"rating":5,"reply":"Your positive experience with our manager, Laura, and our facility is greatly appreciated. Thank you for taking the time to share your feedback.","replyTime":"2024-08-31T12:51:00","review":"The manager, Laura, was very friendly and helpful. Facility was clean and well maintained.","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Paul T."},{"reviewId":"87854e38-3a62-4894-adb6-2472c739e8f8","range":0,"rating":5,"reply":"Thank you for sharing! We're glad to hear you had a great experience at our location.","replyTime":"2024-08-20T14:21:00","review":"This location was great. Very fast and friendly. Definitely would recommend!","source":"Google","submissionTime":"2024-08-20T00:00:00","userName":"Kenya W."},{"reviewId":"d2b872c0-50ee-4017-a4c7-78b13970f8a6","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We're glad we could help bridge the gap for your move.","replyTime":"2024-08-17T09:44:00","review":"Great service. Was moving the area and this bridged the gap between arriving and moving in. Really happy with how smooth it was","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Brendan m."},{"reviewId":"bdb6936b-1886-4cca-9719-7bf363a30e34","range":0,"rating":5,"reply":"We genuinely admire your loyalty and positive feedback, Kate Lee Smith! Thank you for sharing your experience with us.","replyTime":"2024-08-10T13:12:00","review":"Been using this place for years! They have great customer service and have had great experiences with Laura in the front office.","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Kate L."},{"reviewId":"4c29f74d-f523-4395-89e8-c4214754eebd","range":0,"rating":5,"reply":"Hi Alvin, thank you for your review. We're glad our team was courteous and helpful. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-12-08T13:22:00","review":"Everyone that I came in contact with  was courteous and helpful.","source":"Google","submissionTime":"2024-08-06T00:00:00","userName":"Alvin C."},{"reviewId":"5c5b9f53-886d-4c07-a6bf-e9c40cd6b512","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with Laura! Thank you for sharing your feedback. It's wonderful to know that Laura was able to explain things thoroughly and provide you with excellent service. We truly appreciate your kind words about her professionalism and knowledge. Thank you also for recommending us to your friends – that means a lot to us. We look forward to serving you again in the future!","replyTime":"2024-08-06T08:09:00","review":"I had a very nice experience with Laura while was doing business there a few weeks ago. She really knew what she was saying and explaining things I for got or didn't know about this please. She was very helpful 100 percent knowledgeable. I will be back and have told friends about this place and specially Laura. She is beautiful inside and out. Conducted herself in a professional manner everyone will like to come for more of her.","source":"Google","submissionTime":"2024-08-06T00:00:00","userName":"Mike S."},{"reviewId":"14a438c3-74d2-492c-9287-6cd714243c51","range":0,"rating":5,"reply":"We're ecstatic to hear you had excellent service! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-18T08:01:00","review":"Excellent service","source":"Google","submissionTime":"2024-07-18T00:00:00","userName":"Brooke W."},{"reviewId":"c2d2e3ca-dc4b-4dc5-914f-9f773542cb8c","range":0,"rating":2,"reply":"We apologize for the miscommunication about your due date. We understand your frustration and would like to investigate this further. Please contact us at (601) 605-4818 so we can address this issue, clarify the situation, and work towards a resolution. We value your feedback and aim to improve our service.","replyTime":"2024-07-17T11:19:00","review":"I was pleased with the service at first but all late fees and payments were made I was told twice by two different people that they would change my due date to the 20th. I run by the storage room it’s locked. So I go to the front now all of a sudden I gotta pay. They don’t honor what they tell the customers. Once I remove my item I won’t use them again. It’s not caring for the customers it’s a money thing.","source":"Google","submissionTime":"2024-07-17T00:00:00","userName":"Vivette R."},{"reviewId":"5316c9ad-d25a-4876-b021-629034a835c9","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with Extra Space Storage! We strive to make the moving process as seamless as possible for our customers. Thank you for choosing us for your storage needs.","replyTime":"2024-07-15T08:38:00","review":"Best experience! I cannot believe how easy it was to reserve and move into a storage unit with Extra Space. It’s completely contactless. However, Laura went out of her way to make sure my move was seamless.  Cleanliness also gets a five star!","source":"Google","submissionTime":"2024-07-15T00:00:00","userName":"jackie m."},{"reviewId":"dcb96e2a-94b0-4ca5-a6bc-eccbdb9d9893","range":0,"rating":5,"reply":"We're happy to hear that you had an outstanding experience with our customer service! Thank you for sharing.","replyTime":"2024-07-15T15:35:00","review":"The customer service was outstanding!!!!","source":"Google","submissionTime":"2024-07-15T00:00:00","userName":"mjg s."},{"reviewId":"7eb2ed2c-f46a-4d7e-9011-34e2ae48244d","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us. Thank you for the positive review!","replyTime":"2024-07-11T08:37:00","review":"Good service!!","source":"Google","submissionTime":"2024-07-10T00:00:00","userName":"Jaliyah D."},{"reviewId":"4779e656-a937-4ef5-8704-97cf92c544d5","range":0,"rating":5,"reply":"We are so happy to hear that you were able to resolve your payment issue with the assistance of Laura. We appreciate your feedback, and we will continue to work hard to provide our customers with the best possible service.","replyTime":"2024-07-05T11:10:00","review":"I was having problems paying on the app. I came in and Laura was so helpful and friendly. Thank you for your kindness during what could’ve been a very frustrating situation.","source":"Google","submissionTime":"2024-07-05T00:00:00","userName":"sharday p."},{"reviewId":"7bb30b2b-a734-4c7a-98c7-50df6193a198","range":0,"rating":5,"reply":"We're happy to hear that you had a positive experience with our fast service and climate-controlled facility. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-28T09:26:00","review":"Fast service and incredibly nice!!! Super excited to be keeping my things here. Also helps that the facility is *actually* climate controlled in the MS heat!","source":"Google","submissionTime":"2024-06-28T00:00:00","userName":"Sydney C."},{"reviewId":"a3bb59fa-76d9-4e32-841d-cbe40d73dc79","range":0,"rating":5,"reply":"Thank you for the kind words, Qool! We're pleased to hear that you had a great experience with our team!","replyTime":"2024-06-24T16:16:00","review":"Great service and cool people","source":"Google","submissionTime":"2024-06-24T00:00:00","userName":"Qool D."},{"reviewId":"ec78689f-2f04-4a7d-8374-5a175d45a199","range":0,"rating":5,"reply":"Your positive experience is important to us. Thank you for your kind words about our team member. We strive to provide professional and helpful service to all our customers. If you have any further feedback or questions, please don't hesitate to reach out to us at (601) 605-4818.","replyTime":"2024-06-14T08:19:00","review":"The young lady was very professional and helpful","source":"Google","submissionTime":"2024-06-13T00:00:00","userName":"Vinton D."},{"reviewId":"8e974361-7b42-4bf5-9ef9-aef4ee8df415","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Ms. TJ at Extra Space Storage! We're glad she could help you find the right unit for your needs.","replyTime":"2024-05-25T12:37:00","review":"I believe the lady name was Ms TJ she was very patient and helpful with all my inquiries  and made me feel secure in finding the right size unit for my household needs… yea team ExtraSpace Storage !!!!","source":"Google","submissionTime":"2024-05-25T00:00:00","userName":"CYNTHIA C."},{"reviewId":"f6a729f3-95e0-4d5b-8bf7-040955f16e93","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us, Ciera! We're thrilled to hear that you found our customer service helpful. We appreciate your recommendation and look forward to serving you again in the future.","replyTime":"2024-05-20T13:53:00","review":"Great customer service , very helpful would recommend 10/10 !!","source":"Google","submissionTime":"2024-05-20T00:00:00","userName":"Ciera W."},{"reviewId":"a5cc974e-7d40-4fb3-80a8-3c4c561a99a2","range":0,"rating":5,"reply":"We think Laura Johnson is great too! Thanks for the positive review, Vincent. If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2024-05-08T10:36:00","review":"Laura Johnson was just an amazing professional, helpful and positively uplifting person with my storage facility choice. She made it easy for me. I am grateful for her and Extra Space for this monumental experience.","source":"Google","submissionTime":"2024-05-06T00:00:00","userName":"Vincent B."},{"reviewId":"48138e30-75c7-4e1e-b958-0710677ec90a","range":0,"rating":5,"reply":"Thank you for the kind words, Taylor! We're committed to providing excellent customer service. We're so happy to hear we have your recommendation! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  \n","replyTime":"2024-05-08T09:26:00","review":"Wonderful customer service! They always help out when needed and don't seemed bothered to do so, great management and team! Will be sure to recommend extra space.","source":"Google","submissionTime":"2024-05-06T00:00:00","userName":"Taylor W."},{"reviewId":"ba928d96-0d7f-456d-b91f-eeb7139d4ab6","range":0,"rating":5,"reply":"We think Laura is great too! Thanks for the positive review, Tiffany. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-05-06T12:09:00","review":"New Trainer Ms Laura was very awsome very patient with us during our distress time…","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Tiffany C."},{"reviewId":"4ff93bc5-2748-4705-94e8-ab9a81b6ea27","range":0,"rating":5,"reply":"Hi I'tasia, thank you for your review. We're glad Laura was very helpful and patient. We're so happy to hear we have your recommendation! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-05-06T12:07:00","review":"Ms. Laura was very helpful and patient. I highly recommend her.","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"I'tasia G."},{"reviewId":"2812da81-7f7b-4038-a471-3c3bedcd5c90","range":0,"rating":5,"reply":"We think Solane and Laura are great too! Thanks for the positive review, Daneea. We're committed to providing excellent customer service. Feel free to reach out any time at 888-storage.  ","replyTime":"2024-04-25T11:38:00","review":"Solane and Laura were great and customer service was amazing!","source":"Google","submissionTime":"2024-04-25T00:00:00","userName":"Daneea S."},{"reviewId":"00d52c97-0db7-4a5c-a087-9df31e317983","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Lil. We're committed to being your go-to stop for all your local storage needs! If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2024-04-25T08:27:00","review":"Nice place for storage!","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Lil G."},{"reviewId":"d3884787-8e2b-4dfb-81a3-1a4a73407545","range":0,"rating":5,"reply":"Hi Gamer, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to reach out any time at 888-storage.  \n","replyTime":"2024-04-25T08:26:00","review":"Location is clean and good service","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Gamer C."},{"reviewId":"da20a818-a4e3-4d10-b2de-62a1de2289f1","range":0,"rating":5,"reply":"We think Joshua Smith is great too! Thanks for the positive review, C. We're glad he was so helpful and professional and answered all of your questions. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  ","replyTime":"2024-03-29T09:25:00","review":"Joshua Smith at the location on Christine Drive in Ridgeland, Mississippi was AMAZING!!! He was so helpful and so professional. He answered all of my questions and helped me make the best decision regarding size and cost. He was very knowledgeable. I must say that it was a very pleasant experience and I would most certainly tell others to stop by this location and see Joshua","source":"Google","submissionTime":"2024-03-28T00:00:00","userName":"C R."},{"reviewId":"551ca50a-e156-4b83-b6b9-ce2676cee66b","range":0,"rating":5,"reply":"Thank you for the kind words, Brenda! We're committed to providing excellent customer service. We appreciate you recommending us to your friends and family. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  \n\n","replyTime":"2024-03-26T14:26:00","review":"Great customer service. Thank you VP. Will recommend to family and friends.","source":"Google","submissionTime":"2024-03-26T00:00:00","userName":"Brenda"},{"reviewId":"9a226acf-9b43-403f-a667-198962c8ef9c","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Tameka. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you? \n","replyTime":"2024-03-14T07:16:00","review":"I thought I had a good experience with this company in the beginning but I will never use this company again. They went up on their price tremendously after 3 months of renting a unit from them. I felt like I was being scammed. I had to rush to move my stuff to a more affordable storage(Storage Max) and I was blessed that the new storage company had a moving truck that they let me use for free. I would not recommend Extra Space Storage to anyone.","source":"Google","submissionTime":"2024-03-13T00:00:00","userName":"Tameka H."},{"reviewId":"c09d93d9-4a2f-44f3-9dfd-8cc2f76db16a","range":0,"rating":5,"reply":"Hi Meme, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joshua! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-02-26T08:32:00","review":"Joshua is very professional! Great job!","source":"Google","submissionTime":"2024-02-24T00:00:00","userName":"MeMe"},{"reviewId":"2ba6e73a-db8f-4137-97f3-6a56776936df","range":0,"rating":5,"reply":"Thank you for the kind words, Uncle! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-02-24T13:23:00","review":"Josh showed up and showed out with SUPERIOR customer service","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"Uncle A."},{"reviewId":"1cd30459-d836-4830-acb6-5977dc9874e5","range":0,"rating":5,"reply":"Hi Maurice, thanks so much for your review! We are thrilled to hear your experience with Josh was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!\n","replyTime":"2024-02-24T13:25:00","review":"Josh handled my needs with grace and energy that was unmatched","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"Maurice G."},{"reviewId":"f98aadc9-aeca-4392-8a3c-06b17a06e65b","range":0,"rating":5,"reply":"We agree that Josh is fantastic! Thanks for leaving a note to let them know you appreciate them, Valerie! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-02-24T09:34:00","review":"Keep up the good work Josh","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"Valerie D."},{"reviewId":"955b1c9f-b5b5-406b-a622-bfaf1f78cfdc","range":0,"rating":5,"reply":"Hi Kiara, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We think our team is great too! Give us a call at 888-STORAGE if you need any future assistance.   \n\n","replyTime":"2024-02-22T13:46:00","review":"Great place nice and clean management is great.","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"Kiara W."},{"reviewId":"be654a44-a923-4ffb-af35-2b404aedd88e","range":0,"rating":5,"reply":"Hi Hazel, thank you for your review. We're glad our team was very nice. Feel free to reach out any time at 888-storage.  ","replyTime":"2024-02-22T13:51:00","review":"Very nice people here","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"Hazel D."},{"reviewId":"46cf1e65-fa03-45f6-bbde-6ba1e459bbdc","range":0,"rating":5,"reply":"We think Joshua is great too! Thanks for the positive review, Jessica. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-01-25T15:47:00","review":"Joshua is great, love his laugh and smile! Great salesman :)","source":"Google","submissionTime":"2024-01-25T00:00:00","userName":"Jessica P."},{"reviewId":"f9b1851b-a824-493c-a7b2-d9441f936c25","range":0,"rating":5,"reply":"Hi Steve, thank you for your review! We're so happy to hear that your experience with the security and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.","replyTime":"2024-01-15T09:08:00","review":"Extra Space has been very easy to deal with. Access hours are beyond reasonable. Very clean. Storage door, elevator, and entrance are well maintained. Very secure.","source":"Google","submissionTime":"2024-01-13T00:00:00","userName":"Steve S."},{"reviewId":"144f917d-f1cb-4952-b9e5-b428bf2c8bd8","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Tavaris. We're committed to being your go-to stop for all your local storage needs! Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-01-10T08:28:00","review":"Great place","source":"Google","submissionTime":"2024-01-09T00:00:00","userName":"Tavaris G."},{"reviewId":"d2de91c4-a979-4cfc-a323-ea561aaabafd","range":0,"rating":5,"reply":"Hi Sarah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!\n","replyTime":"2022-12-12T08:33:00","review":"All customer service Representative are quite knowledgeable & helpful at this facility, the service has been outstanding!!!   I would love to see some incentives from home office about the prices of your units, I'm a senior citizen & a veteran that has utilized your facility much longer than anticipated however the prices haven't really gone down which has nothing to do with customer service.   I hope this survey will be forwarded to your home office about pricing.\n\nThanks\n\nSarah Brock","source":"Google","submissionTime":"2024-01-08T00:00:00","userName":"Sarah B."},{"reviewId":"0549c37c-07a0-4800-bf02-8d19b6e006b6","range":0,"rating":5,"reply":"Hi Aaliyah, thank you for your review. We're glad Monique communicated very well and was quick! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-12-28T08:31:00","review":"I was happy to be assisted by Monique, she communicated very well and was quick!","source":"Google","submissionTime":"2023-12-27T00:00:00","userName":"Aaliyah M."},{"reviewId":"c06a06ca-1b5b-478a-9246-340168b5dfb9","range":0,"rating":5,"reply":"Hi Kayla, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out to 888-storage. \n","replyTime":"2023-12-13T08:21:00","review":"Checking in was easy the facility looks clean, service for a blown out lightbulb did not take long. Get one of those keys.","source":"Google","submissionTime":"2023-12-12T00:00:00","userName":"Kayla H."},{"reviewId":"d61544db-3293-4926-8ea1-0ba11cc07ccc","range":0,"rating":5,"reply":"Thank you for the kind words, Susan! We're committed to providing excellent customer service. We're glad Leona answered all your questions efficiently, and professionally, and was kind. We are thrilled to hear your experience was great. Stop by our office if you need anything in the future!","replyTime":"2022-04-24T07:22:00","review":"Excellent customer service. Leona answered all our questions efficiently, professionally, and warmth and kindness. Great experience","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Susan Y."},{"reviewId":"697d11c9-8757-4548-8974-82d6f65db2b3","range":0,"rating":5,"reply":"Hi Sara, thank you for your review. We're glad Monique was able to help! Providing renters with clean and secure facilities is our top priority. Please call us at 888-storage if you need further assistance with your storage needs. \n\n","replyTime":"2023-12-07T08:57:00","review":"Monique was very helpful! I love how safe and clean the storage facility is!","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Sara W."},{"reviewId":"794165eb-ca75-49f1-bcd0-a945767530a1","range":0,"rating":1,"reply":"Kristen, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-12-01T13:00:00","review":"I DO NOT RECOMMEND THIS STORAGE FACILITY IT HAS POOR MANAGEMENT AND THE MANAGER SHOULD BE TERMINATED OR RETRAINED. TERRIBLE PLACE. NO CUSTOMER SERVICE SKILLS. VERY UNFRIENDLY. POOR AT PAPERWORK MANAGEMENT.\n\nPurchased a storage locker online. Paid for it the same day. After halfway emptying the unit they tell us to put everything back and called the cops. They had the cops bully us into getting a refund which we didn’t have to accept because by law it was purchased online… we needed up getting the refund. They wanted us to put everything back into the unit that was fully packed after emptying over half of the unit ….We legally won the auction so they were wrong. We did get a refund of money.\nBut we had removed a locker that was slammed full. And they made up put everything back and treated us terrible they really need to get it together. They don’t know how to run business","source":"Google","submissionTime":"2023-12-01T00:00:00","userName":"Kristen B."},{"reviewId":"da127c2a-35a4-4c64-a199-78adf5da35a7","range":0,"rating":5,"reply":"Thanks for the fantastic rating, Jaylon. We are glad we were able to meet all of your self-storage needs. Please stop by the office if you need anything! ","replyTime":"2023-08-15T11:59:00","review":"Great Staff and Great Service!!!","source":"Google","submissionTime":"2023-11-29T00:00:00","userName":"Jaylon C."},{"reviewId":"fbe127e3-bc91-45b7-9ae1-29f6ae88f06e","range":0,"rating":5,"reply":"Hi Heidi, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Monique was very helpful and pleasant. We're so happy to hear we have your recommendation! If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2023-11-16T08:57:00","review":"I had a great experience with renting my unit. Monique was very helpful and pleasant. Building is clean and accessible. I would definitely recommend. :)","source":"Google","submissionTime":"2023-11-15T00:00:00","userName":"Heidi B."},{"reviewId":"7af880fa-9978-4438-abc3-488909854380","range":0,"rating":5,"reply":"Hi Barber, thank you for your review. We're glad Monique was respectful and very kind. Please give us a call at 888-storage if you need further assistance with your storage needs. ","replyTime":"2023-11-15T10:34:00","review":"Monique was the person l spoke to on phone and was very happy that she was respectful and very kind. We need people like this who can be as professional as they can be in this field of work .","source":"Google","submissionTime":"2023-11-14T00:00:00","userName":"Barber T."},{"reviewId":"dca4ad33-bc2a-4277-aa7f-bf97a93838b2","range":0,"rating":5,"reply":"Hi Tameka, thanks so much for your review! We are thrilled to hear your experience was great. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're so happy to hear we have your recommendation! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-11-15T10:28:00","review":"Great experience at the Ridgeland location. They answer the phones and take care of all your needs. They also explain their terms and make the process very convenient for you. I definitely recommend this location!","source":"Google","submissionTime":"2023-11-14T00:00:00","userName":"Tameka H."},{"reviewId":"52843b1b-0317-49ea-8f84-9557a82548c3","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Isaac! We're committed to providing excellent customer service. We're glad Monique was great with reaching out for follow-ups and answered all the questions you had. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-11-15T10:22:00","review":"I've had my belongings in this specific location for around 10 years and the service has been excellent. Communication is clear, the online portal is intuitive and efficient. Monique was great with reaching out for follow ups and answered all the questions I had.","source":"Google","submissionTime":"2023-11-14T00:00:00","userName":"Isaac S."},{"reviewId":"70058525-74c4-4768-aa1b-dc4d32a8c087","range":0,"rating":5,"reply":"Thank you for the kind words, Dblack! We're committed to providing excellent customer service and a nice clean place. We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-11-14T10:44:00","review":"Nice clean place to store your items. I would recommend this place to anyone. Thank you for excellent customer service","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"dblack M."},{"reviewId":"f6bca05f-c9c9-4eec-8e7c-499d3c9a7ca3","range":0,"rating":5,"reply":"Hi Lakesha, thanks so much for your review! We are thrilled to hear your experience was wonderful. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-11-14T11:04:00","review":"Wonderful experience, convenience, great customer service & support, & great facilities that are secure & welcoming.","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"LaKesha D."},{"reviewId":"14eae048-17fe-4666-bd83-59b4de2a01f7","range":0,"rating":5,"reply":"Thank you for the review, Latresa! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-11-11T16:02:00","review":"I began running several months ago, and have been very pleased with the process. Easy access, available roll carts, staff answers the phone when you call and you speak to a person. It’s all been pleasant experience.","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"Latresa S."},{"reviewId":"bc6ad308-493f-4573-b024-c31d861bfb25","range":0,"rating":5,"reply":"Hi Palina, thank you for taking the time to share your experience with us. We know that our customers value clean units and helpful staff, so we do our best to make sure we are able to provide that! We're so happy to hear we have your recommendation! Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2023-11-13T10:53:00","review":"The location was amazing.  They were extremely helpful, the units were clean, and their attitudes and professionalism was appreciated.  I would not hesitate to use them again and would highly recommend them to anyone needing storage space.","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"Palina L."},{"reviewId":"34707875-3911-4678-9fb7-0589755550e6","range":0,"rating":5,"reply":"Thank you for the kind words, Jermelvini! We're glad Monique and the staff showed great customer service! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-11-13T12:03:00","review":"The service was awesome! Monique and the staff showed great customer service!!","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"Jermelvini C."},{"reviewId":"15e3843e-c368-41f5-af08-79cab28d7589","range":0,"rating":5,"reply":"Hi Johnny, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please email us at customerservice@extraspace.com if you need anything! \n","replyTime":"2023-10-27T13:32:00","review":"Customer service was outstanding. Neat and clean.","source":"Google","submissionTime":"2023-10-27T00:00:00","userName":"Johnny F."},{"reviewId":"7532f367-9f59-4a8e-a638-817eced9b356","range":0,"rating":1,"reply":"Sonja, thank you for the rating. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully we can improve your experience next time!","replyTime":"2023-10-26T08:55:00","review":"Negatives - The doors on the units are not sturdy as I have seen at other facilities. The rent on a unit can be increased by the corporate office OFTEN AND SIGNIFICANTLY often according to the  manager. When I inquired about my increase after only being there 4 months, the manager said she has noticed people inquiring about their 3 to 6 months increases.\n\nPositives - The facility is clean, well lit, and somewhat secure. The manager, Monique, and employees, Margery and Robyn, have been very nice and helpful. Unfortunately, they are no longer there.","source":"Google","submissionTime":"2023-10-26T00:00:00","userName":"Sonja E."},{"reviewId":"34317dea-de5d-4d23-8fb1-1e42acc8f8c2","range":0,"rating":5,"reply":"Thanks for the kind words, Tamea! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (601) 605-4818 if you need anything.\r","replyTime":"2023-10-26T13:25:00","review":"I had the best experience. I would highly recommend extra space storage to anyone in need. The customer service was phenomenal and I will definitely be using them again!","source":"Google","submissionTime":"2023-10-26T00:00:00","userName":"Tamea W."},{"reviewId":"fc212082-fd2c-4c2d-99c2-8606c8fed698","range":0,"rating":5,"reply":"We think the customer service rep is great too! Thanks for recommending us, Ashe. Please give us a call at 888-storage if anything comes up! ","replyTime":"2023-10-24T15:45:00","review":"The customer service rep today was absolutely wonderful! The unit was ready for me when I arrived and I paid for it only maybe 45 minutes before arriving! Would most definitely recommend these units!","source":"Google","submissionTime":"2023-10-23T00:00:00","userName":"Ashe A."},{"reviewId":"1c6d9c74-d627-4a5c-a62a-75951c6e5aa9","range":0,"rating":5,"reply":"Hi Melissa, thanks so much for your review! We are thrilled to hear your experience was wonderful. We're glad Josh was nice and easy to work with! Please give us a call at 888-storage if anything comes up! ","replyTime":"2023-10-24T15:50:00","review":"Wonderful experience, easy access to unit, Josh was nice and easy to work with! Definitely recommend!","source":"Google","submissionTime":"2023-10-23T00:00:00","userName":"MELISSA S."},{"reviewId":"66bf5908-23d2-4540-b8d3-b36659dabe1d","range":0,"rating":5,"reply":"Hi Anthony, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Feel free to reach out any time at 888-storage.\n","replyTime":"2023-10-18T17:19:00","review":"Great staff, clean unit, easy access ??","source":"Google","submissionTime":"2023-10-18T00:00:00","userName":"Anthony H."},{"reviewId":"3f7605e9-54bf-4b6f-bafc-82c4fe0838c3","range":0,"rating":5,"reply":"Hello, Roxie. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-10-15T14:29:00","review":"Great job","source":"Google","submissionTime":"2023-10-15T00:00:00","userName":"Roxie W."},{"reviewId":"ec71d894-9714-44f4-8e2c-eabdaddddaeb","range":0,"rating":5,"reply":"Hi Tracey, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!\n","replyTime":"2023-10-07T10:11:00","review":"The young man was very  professional and very helpful Great customer service. I never meet anyone so friendly and willing to help. I will refer this storage place to all my friends this place is the best.","source":"Google","submissionTime":"2023-10-06T00:00:00","userName":"Tracey C."},{"reviewId":"0ffd5d78-035c-4176-a210-75deb5ff699b","range":0,"rating":5,"reply":"Hi Chyna, thank you for your review. We're glad Leona was able to help! Give us a call at 888-STORAGE if you need any future assistance.   \n","replyTime":"2023-09-18T14:11:00","review":"Leona at the ridgeland store was helpful when I was trying to get my bill paid, she’s literally a life saver. Thanks extra space","source":"Google","submissionTime":"2023-09-18T00:00:00","userName":"Chyna P."},{"reviewId":"d4997982-9ce5-465a-bdcf-30bfd33fef79","range":0,"rating":5,"reply":"Thank you for the kind remarks, Jon! We're so happy to hear we have your recommendation! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-09-13T09:40:00","review":"Rented a 5 x 10 unit. The access ramp and moving carts make for an easy load in to my unit. Elevator is spacious so there’s plenty of room to get my stuff up to the second level. Highly recommend!","source":"Google","submissionTime":"2023-09-13T00:00:00","userName":"Jon M."},{"reviewId":"ac22ea85-f2bc-4ddd-ad6e-daff8cba2b12","range":0,"rating":5,"reply":"Hi Chelsea, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mrs. Leona! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-09T16:06:00","review":"I am thoroughly impressed with the ExtraSpace Storage Center in Ridgeland. The facility is in a good location, clean, cool, and spacious. It also has 24/7 surveillance to assure your items are safe. I was also impressed with Mrs. Leona. She has the 3 P’s and 3 C’s: professional, patient, personable, caring, compassionate, and canty. She listened to my needs and was able to assist in picking the best unit. Hands down the best help I have received at any storage facility. I highly recommend ExtraSpace Storage  and their staff for your storage needs.","source":"Google","submissionTime":"2023-09-09T00:00:00","userName":"Chelsea B."},{"reviewId":"03da4b5f-b8b4-4ddb-a104-66fbeafd696e","range":0,"rating":5,"reply":"Hi Jimmy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!\n","replyTime":"2023-09-09T16:06:00","review":"Great staff. Very knowledgeable.","source":"Google","submissionTime":"2023-09-09T00:00:00","userName":"Jimmy T."},{"reviewId":"06d47d53-6e1c-47a3-b308-4239f76fd21f","range":0,"rating":5,"reply":"We think Leona is great too! Thanks for the positive review, Laseine. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-09-06T13:11:00","review":"Leona - AWESOME","source":"Google","submissionTime":"2023-09-06T00:00:00","userName":"LaSeine H."},{"reviewId":"d0ae6830-ee83-4803-b0e1-6c6ecc5570b7","range":0,"rating":5,"reply":"Hi Kadarious, thank you for your review. We're glad Leona brown was very helpful and considerate. Please stop by the office if you need anything! ","replyTime":"2023-08-29T12:55:00","review":"Leona brown had the best customer experience I’ve seen in a while she was very helpful and considerate.","source":"Google","submissionTime":"2023-08-29T00:00:00","userName":"Kadarious G."},{"reviewId":"5fce9146-19a1-4d93-a5db-c6c355ad5f89","range":0,"rating":5,"reply":"Hi Ronald, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joshua! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-08-12T09:19:00","review":"I receive great service every time I’ve visited this store. Joshua is a stellar professional who goes above and beyond for his customer. I will always consider this location for my storage needs.","source":"Google","submissionTime":"2023-08-11T00:00:00","userName":"Ronald H."},{"reviewId":"90158d3a-49c9-476d-a787-db1ecc60e730","range":0,"rating":5,"reply":"Hi Matthew, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!\n","replyTime":"2023-08-08T12:04:00","review":"All very good","source":"Google","submissionTime":"2023-08-07T00:00:00","userName":"Matthew H."},{"reviewId":"239b9815-5fc1-4512-be81-3bd72fa8a4ee","range":0,"rating":5,"reply":"Hi Reginald, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!\n","replyTime":"2023-08-07T07:46:00","review":"Ordering a space online and getting into storage was seamless. My space was ready and convienently located near the entrance. Would recommend to anyone needing storage","source":"Google","submissionTime":"2023-08-06T00:00:00","userName":"Reginald G."},{"reviewId":"f23766b3-7caa-4dda-b30a-7058ebd941dc","range":0,"rating":5,"reply":"Hi Donna, thank you for your review. We're glad our employee was extremely nice and helpful. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to stop by the office if you need anything! ","replyTime":"2023-07-31T08:30:00","review":"Front desk personnel was extremely nice and helpful in providing information and helping get the storage that suits my needs. Storage area is very clean and free from debris and odors. Units are easily accessible with an elevator. The Platform Flat Cart Dollys makes it easier to transport items to and from vehicle.","source":"Google","submissionTime":"2023-07-30T00:00:00","userName":"Donna R."},{"reviewId":"4c831799-3a44-443e-9cb4-a995e56fe867","range":0,"rating":5,"reply":"Hi E., Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leona! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-07-29T16:25:00","review":"Ms. Leona brown was very nice and made it a very easy process I was very stratified with this being my very first experience by myself getting a storage I highly recommend.","source":"Google","submissionTime":"2023-07-29T00:00:00","userName":"E. L."},{"reviewId":"efeb7175-38be-49df-954a-74ed450e9c98","range":0,"rating":5,"reply":"Hi Teressa, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!\n","replyTime":"2023-07-26T10:17:00","review":"I always get the best service here!!! Wouldn’t use any other storage!!!","source":"Google","submissionTime":"2023-07-26T00:00:00","userName":"Teressa M."},{"reviewId":"00f73cf0-731b-4112-920c-2937ec4bb9f7","range":0,"rating":5,"reply":"Hi Mousetta, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leona! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-07-25T12:26:00","review":"Leona (in Ridgeland) was on it. She made sure I got the best rate and honored the promotion that I found on the internet. Everyone was friendly.","source":"Google","submissionTime":"2023-07-25T00:00:00","userName":"Mousetta S."},{"reviewId":"0a3d6e66-0e10-4640-8b8e-6337a9774750","range":0,"rating":5,"reply":"Hi Ebony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leona! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-07-25T15:23:00","review":"Great experience. Fast and Leona was very professional! Would definitely recommend!","source":"Google","submissionTime":"2023-07-25T00:00:00","userName":"Ebony m."},{"reviewId":"bf012813-e38c-4b0b-a94e-e0cd12bb72d6","range":0,"rating":5,"reply":"Thank you for the kind words, Antoinette! We're committed to providing excellent customer service. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2023-07-03T15:14:00","review":"Very nice customer service","source":"Google","submissionTime":"2023-07-01T00:00:00","userName":"Antoinette E."},{"reviewId":"e1c1311a-f7d5-4e68-9115-0019eaa94b4f","range":0,"rating":5,"reply":"Hi Sandra, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leona and Monique! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-07-01T16:59:00","review":"Mrs Leona and Ms Monique were very courteous, friendly, accurate, knowledgeable, and just good customer service.  I would refer them to anyone who needs service.  I look forward to working with them again.","source":"Google","submissionTime":"2023-07-01T00:00:00","userName":"Sandra H."},{"reviewId":"d6a1ef12-7106-4aa0-9719-333098e702ac","range":0,"rating":5,"reply":"Thank you for the review, Monica! We pride ourselves on having a friendly, accommodating staff and are so happy Leona was able to assist you! You can reach us at 888-storage if you need anything.","replyTime":"2023-06-22T09:17:00","review":"Leona Brown helped me tremendously with getting my Storage Unit Rent down I greatly appreciate her! Please don’t increase our Monthly Rental Rate!!!!! I want to stay there.","source":"Google","submissionTime":"2023-06-22T00:00:00","userName":"Monica D."},{"reviewId":"52557da8-4f0e-4237-a3c0-b9c1c8344219","range":0,"rating":5,"reply":"Thank you for the kind words, Joe. We're glad Atolla was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2023-06-17T12:13:00","review":"This facility is very clean, convenient location. Atolla, thanks for your incrediblty responsive to my need. Great experience!","source":"Google","submissionTime":"2023-06-17T00:00:00","userName":"joe a."},{"reviewId":"b588486b-d9ce-4814-893e-3d768a69d107","range":0,"rating":5,"reply":"We think Leona Brown is great too! Thanks for the positive review, Queentella. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-05-04T11:36:00","review":"I love her. She was amazing. Leona Brown was mazing.I would come back to shop with her.","source":"Google","submissionTime":"2023-05-04T00:00:00","userName":"Queentella D."},{"reviewId":"a61aad96-2f43-4ceb-8c85-c3962cd4fcb2","range":0,"rating":5,"reply":"Hi Corey, thank you for your review. We're glad Leona Brown was able to help! Feel free to stop by the office if you need anything! \n","replyTime":"2023-05-04T11:37:00","review":"Go to extra space storage an ask for Leona brown she’s got you covered","source":"Google","submissionTime":"2023-05-04T00:00:00","userName":"corey p."},{"reviewId":"51c70b45-cf21-44a4-b38c-4763a3b8d26e","range":0,"rating":5,"reply":"Thanks, Pictures! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Leona was able to provide that for you!  Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-05-02T10:37:00","review":"Good clean facilities. Friendly and knowledgeable crew that listened to my needs and gave great recommendations on which size units to get.  Special Thanks to Ms. Leona Brown.","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Pictures A."},{"reviewId":"2fefce8d-b8ac-48cb-8ec5-43d18ed82d1c","range":0,"rating":5,"reply":"Hi Kanecia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leona! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-05-02T14:50:00","review":"Leona was great and very helpful. You should definitely release a storage here.","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Kanecia H."},{"reviewId":"89f7befa-b118-4edd-8667-5f685d25c2a8","range":0,"rating":5,"reply":"Thank you for the kind words, Angel. We're glad Leona was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2023-05-02T14:50:00","review":"Leona was great and very helpful!!","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Angel T."},{"reviewId":"1d8316ab-9f17-4809-a103-4d9085eb38dc","range":0,"rating":5,"reply":"Hi Nakia, thank you for your review! We're so happy to hear that your experience with John and the cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.","replyTime":"2023-04-30T12:45:00","review":"John was very nice and knowledgeable about the business the location was clean","source":"Google","submissionTime":"2023-04-30T00:00:00","userName":"nakia j."},{"reviewId":"08e4bf43-9f0d-4b3e-acb6-59ef5cd04217","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Tabatha! We appreciate the 5-star rating!","replyTime":"2020-01-30T13:26:00","review":"My experience with extra storage space has been wonderful. I enjoy the friendly atmosphere with the employees they are great. Thank you so much for your help.","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Tabatha R."},{"reviewId":"364655ef-8494-4e29-a85b-ee9c9d16e0b5","range":0,"rating":5,"reply":"Hi Todd, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-04-28T09:24:00","review":"Could not have been a better experience.  The man who helped us, I wish I could remember his name, was friendly and very helpful.  The unit is the perfect size and very clean.  The whole facility is clean and safe.","source":"Google","submissionTime":"2023-04-28T00:00:00","userName":"Todd S."},{"reviewId":"6d252b23-b84e-455e-b1fa-9be864f3c236","range":0,"rating":5,"reply":"Hi Kiarri, thank you for your review. We're glad Leona had great customer service and helped you get your storage fast and easy. Feel free to stop by the office if you need anything! \n","replyTime":"2023-04-27T15:59:00","review":"Leona had great costumer service and help us get our storage fast and easy. I , 2 other friends and my fiancé are splitting a storage to move out of our dorm for the summer so this worked out perfectly!","source":"Google","submissionTime":"2023-04-27T00:00:00","userName":"Kiarri B."},{"reviewId":"8960249a-ac84-4764-81b2-8ea6b8a4eaea","range":0,"rating":5,"reply":"Thank you for the excellent rating, Peyton. We are glad Ms. Leona was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-04-25T12:56:00","review":"I had a great experience. Mrs. Leona was very quick and helpful.","source":"Google","submissionTime":"2023-04-25T00:00:00","userName":"Peyton M."},{"reviewId":"e38e56c5-3245-4074-b25c-93aef9f87c23","range":0,"rating":5,"reply":"Thanks, Briana! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Ms. Brown able to provide that for you! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-04-21T12:02:00","review":"Ms. Brown was such a great help with helping me pick out the right size unit I needed to fit everything I had. Highly recommend for great customer service and the building is great!","source":"Google","submissionTime":"2023-04-21T00:00:00","userName":"Briana B."},{"reviewId":"842629db-aeb8-4603-82d7-570c729b2c8d","range":0,"rating":5,"reply":"Hi Rashaan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joshua! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-31T11:34:00","review":"Extra Space Storage was an awesome experience! Facilities were nice and clean. Customer service was at its finest. Mr. Joshua Smith did an excellent job of explaining everything to me and my husband!! I will definitely spread the word!!","source":"Google","submissionTime":"2023-03-31T00:00:00","userName":"Rashaan J."},{"reviewId":"21568096-a2db-4915-b418-bd5fcdd5a047","range":0,"rating":5,"reply":"D, we are so happy to hear that we could accommodate you and provide a quick and easy rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-03-31T13:53:00","review":"The employees are great. They made the process super easy & quick. The units are clean & secure. I'm comfortable leaving my belongings there.","source":"Google","submissionTime":"2023-03-31T00:00:00","userName":"D S."},{"reviewId":"8eef8728-a5bc-4c0a-b501-0fd80990a9d3","range":0,"rating":5,"reply":"We think Atolla is great too! Thanks for the positive review, Ac. We're glad she showed you around, let you know the prices, and has a friendly personality! Feel free to stop by the office if you need anything! ","replyTime":"2022-09-20T13:53:00","review":"Atolla was amazing! She showed us around, let us know the prices, and has a friendly personality! The facility is fresh and clean. Loved it","source":"Google","submissionTime":"2023-02-15T00:00:00","userName":"AC G."},{"reviewId":"48ec666c-8d64-4aad-9d75-897bc8f6ff2c","range":0,"rating":5,"reply":"Thank you for the review, Jarryd! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-01-30T15:03:00","review":"Extremely great people. I highly recommend!","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"Jarryd A."},{"reviewId":"c2075bb9-907f-4888-bc66-f2b89b4ee1ac","range":0,"rating":5,"reply":"Hi I, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!\n","replyTime":"2023-01-30T15:05:00","review":"Excellent customer service!!!","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"I A."},{"reviewId":"824a36ae-1779-4f8f-9874-32f5bd1d656c","range":0,"rating":5,"reply":"Hi James, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Joshua! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-01-30T15:13:00","review":"Joshua is very professional and knowledgeable. Nothing but positive experiences with him!","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"James M."},{"reviewId":"c76168dc-fa4d-498c-b78e-4bd308162efa","range":0,"rating":5,"reply":"Thank you for your feedback, The! Providing renters with convenient and well-kept facilities is our top priority. We're glad we were able to meet your storage needs and that Josh was great to work with. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-01-31T10:30:00","review":"The facility is well kept and conveniently located. The staff, if I remember, his name was Josh…his customer service was stellar and he really helped me decide what my best options were.","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"The A."},{"reviewId":"e107c5af-1d3a-439a-a145-222528e9fe79","range":0,"rating":5,"reply":"Hi Toreka, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leona! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-07-29T12:26:00","review":"I had a great experience today. The representative was very knowledgeable and professional. I’m glad I chose Extra Space for my storage needs.","source":"Google","submissionTime":"2022-12-30T00:00:00","userName":"Toreka C."},{"reviewId":"4af1e28a-ead1-4e28-b331-51a74d092fe6","range":0,"rating":5,"reply":"Thank you for the kind words, Ava. We're glad Atolla was able to help! We are thrilled that we earned your recommendation.  Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2022-12-30T12:35:00","review":"Atolla was very attentive. Made sure I had everything I needed for my move. She was very patient with me. She was a lot of help! Considering this was my first time ever having a storage room. Highly recommend.","source":"Google","submissionTime":"2022-12-30T00:00:00","userName":"Ava B."},{"reviewId":"7698071d-fa32-4d9b-a500-46d19432b920","range":0,"rating":5,"reply":"Hi Sarah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!\n","replyTime":"2022-12-12T08:19:00","review":"All customer service Representative are quite knowledgeable & helpful at this facility, the service has been outstanding!!!   I would love to see some incentives from home office about the prices of your units, I'm a senior citizen & a veteran that has utilized your facility much longer than anticipated however the prices haven't really gone down which has nothing to do with customer service.   I hope this survey will be forwarded to your home office about pricing.\n\nThanks\n\nSarah Brock","source":"Google","submissionTime":"2022-12-12T00:00:00","userName":"Sarah B."},{"reviewId":"8677c0ca-f602-462e-a5de-6030953fc360","range":0,"rating":5,"reply":"Hi Alvin, thank you for your review. We're glad our team was courteous and helpful. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-12-08T13:12:00","review":"Everyone that I came in contact with courteous and helpful.","source":"Google","submissionTime":"2022-12-08T00:00:00","userName":"Alvin C."},{"reviewId":"3dc3b5c4-9771-4c63-a8d0-73cf695b6f4a","range":0,"rating":5,"reply":"Hi Devante', thank you for taking the time to share your experience with Atolla. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?\n","replyTime":"2022-11-15T16:18:00","review":"Atolla is beyond amazing! I love ExtraSpace Storage and how convenient they are. They make moving easy and less stressful not to mention the great prices!","source":"Google","submissionTime":"2022-11-15T00:00:00","userName":"Devante' M."},{"reviewId":"24b78b5e-71cf-4305-a552-2c3a4947306c","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Jessica! Providing renters with clean and secure facilities is our top priority. We're glad Leona was so nice and very informative. Give us a call at (601) 605-4818 or stop by the office if you need anything!","replyTime":"2019-07-24T13:09:00","review":"These storage units are so clean and very well secured. Leona was so nice and very informative. We were walked though how everything worked and shown where everything was.","source":"Google","submissionTime":"2022-11-07T00:00:00","userName":"Jessica H."},{"reviewId":"fcf79a34-6d4c-437e-b3dc-d41fc3b212a2","range":0,"rating":5,"reply":"Hi Ll, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leona! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-07T10:21:00","review":"Leona was very helpful and knowledgeable!","source":"Google","submissionTime":"2022-11-05T00:00:00","userName":"LL H."},{"reviewId":"aefe772c-ba2e-4094-a31b-08a94c7c6398","range":0,"rating":5,"reply":"Thank you for the review, Austin! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-11-01T09:54:00","review":"Very professional! Excellent service!!","source":"Google","submissionTime":"2022-11-01T00:00:00","userName":"Austin R."},{"reviewId":"476fd96a-cb15-4f50-8c99-b25f19ca6d58","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Demarius! We're so happy to hear Leona was able to make your rental process hassle free! Give us a call at (601) 605-4818 if you need any future assistance.","replyTime":"2022-10-27T13:29:00","review":"Assistant Manager Leona was magnificent","source":"Google","submissionTime":"2022-10-27T00:00:00","userName":"Demarius B."},{"reviewId":"d72f2ff0-a8f1-4fea-8612-120e5921bd3a","range":0,"rating":5,"reply":"Hi Carmen. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leona. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2022-10-24T18:56:00","review":"Leona was so amazing and helpful, but most of all extremely friendly and personable. She showed me the different size units available to help me decide what I was going to need. And gave me detailed information on payment, how things work, and everything. Feel extremely satisfied with my choice.","source":"Google","submissionTime":"2022-10-24T00:00:00","userName":"Carmen M."},{"reviewId":"fd53cb65-2aad-47ec-886a-667fd603dee4","range":0,"rating":5,"reply":"Thanks for the positive review, Derrick! We are glad you had a great experience with Mrs. Leona. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-10-12T09:31:00","review":"Mrs. Leona Brown was awesome!!! Her courtesy and customer service was top notched!!!","source":"Google","submissionTime":"2022-10-12T00:00:00","userName":"Derrick S."},{"reviewId":"7f2af82b-61bf-4d88-bf30-e41d33722149","range":0,"rating":5,"reply":"Thank you for the kind words, Shaaay. We're glad Leona was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2022-10-04T13:18:00","review":"Leona was so helpful and friendly! we found the perfect storage for my items. Would most definitely use storage with them in the future!!","source":"Google","submissionTime":"2022-10-04T00:00:00","userName":"Shaaay S."},{"reviewId":"581f4889-0119-44c2-9275-d3f1881e32bb","range":0,"rating":5,"reply":"Thanks for the kind words, April! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (601) 605-4818 if you need anything.\r","replyTime":"2022-09-24T10:19:00","review":"Excellent customer service would definitely Recommend","source":"Google","submissionTime":"2022-09-23T00:00:00","userName":"April W."},{"reviewId":"e725edde-b228-4bd9-9c7f-3631e6745162","range":0,"rating":5,"reply":"Thanks Alexis! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-09-21T08:55:00","review":"Super easy and convenient!","source":"Google","submissionTime":"2022-09-21T00:00:00","userName":"Alexis J."},{"reviewId":"3f8e5188-63b3-4d8b-abbd-3a47d79ed6a3","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leona! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. \n","replyTime":"2022-09-09T11:40:00","review":"Leona Brown,   has the best customer service. While speaking with her over the phone, I virtually saw her smile and she is extremely knowledgeable about her company service and products.","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"MICHAEL P."},{"reviewId":"b5c5877b-3c86-46ba-8ede-91b4b47b0182","range":0,"rating":5,"reply":"Hi Tiger, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage.","replyTime":"2022-09-13T17:57:00","review":"Great storage facility. The customer service representative was very helpful and nice. Their facility is easy to access and keep very clean.","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"Tiger H."},{"reviewId":"eeeb982a-18d6-48c4-9882-b9e3a5caf3a9","range":0,"rating":5,"reply":"Thank you for the kind words, Chaquinda. We're glad Ms. Leona was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2022-08-31T14:51:00","review":"Ms. Leona was very helpful with all aspects of reserving a unit, locating the unit, and also with moving out. Convenient location and good customer service!","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"Chaquinda S."},{"reviewId":"7a55ba81-c49d-4fa8-a41f-e413b471d986","range":0,"rating":5,"reply":"Thanks for the awesome review, Latoya! We work hard to meet the expectations of our customers, and we're happy to hear Leona hit the mark for you! Don't hesitate to stop by the office or contact us at (601) 605-4818 if you need anything.","replyTime":"2022-05-18T12:11:00","review":"LEONA WAS A GREAT HELP. SHE ANSWERED ALL OF MY QUESTIONS AND CONCERNS I HAD. SHE GAVE ME THE INFORMATION I NEEDED AS FAR AS WHICH UNIT I NEEDED TO GET FOR MY STUFF. SHE REALLY KNOWS HER STUFF","source":"Google","submissionTime":"2022-08-30T00:00:00","userName":"LaToya c."},{"reviewId":"56eff60b-8dc4-4e6f-adbd-47d360f0c2ba","range":0,"rating":5,"reply":"Anita, thank you so much for the great rating! We're glad Leona was so very helpful, gave you an answer with a lovely smile, and has the best customer service. Stop by our office or give us a call at (601) 605-4818 at any time if you need assistance or have any questions.","replyTime":"2022-08-30T11:42:00","review":"Leona was so very helpful, every question I ask her,she gave me a answer with a lovely smile,she has the best customer service.Thanks leona","source":"Google","submissionTime":"2022-08-30T00:00:00","userName":"anita h."},{"reviewId":"d7ea1a28-6718-4a63-a02d-19508edb815e","range":0,"rating":5,"reply":"Thank you for the kind words, Anita. We're glad Leona was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2022-08-30T12:02:00","review":"Once again I need answer about renting a storage,Leona help me out a lot,I wouldn't choose another storage,she gave me answer to all I was looking for,Thanks to leona","source":"Google","submissionTime":"2022-08-30T00:00:00","userName":"Anita H."},{"reviewId":"95134dd7-9e57-49c8-93d7-4cea3675dfe2","range":0,"rating":5,"reply":"Thanks for the kind words, Mario! We're glad Mrs. Brown was very professional and helpful. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (601) 605-4818 if you need anything.\n","replyTime":"2022-08-30T12:21:00","review":"My experience with extra space storage was great Mrs  Brown was very professional and helpful I will recommend a store to anybody","source":"Google","submissionTime":"2022-08-30T00:00:00","userName":"Mario B."},{"reviewId":"67c4ff0f-7cf9-422b-97e8-5357f0b32afd","range":0,"rating":5,"reply":"Hi 4ever!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (601) 605-4818 or stop by the facility! ","replyTime":"2022-08-30T14:31:00","review":"Great service!","source":"Google","submissionTime":"2022-08-30T00:00:00","userName":"4ever C."},{"reviewId":"2bdc9f0c-084c-498d-ac20-f44742574179","range":0,"rating":5,"reply":"Thank you, Linda. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-08-30T17:59:00","review":"Great personnel!  Extra courteous, helpful, and professional","source":"Google","submissionTime":"2022-08-30T00:00:00","userName":"Linda K."},{"reviewId":"a9713790-a067-40d6-902f-4f7d120fe327","range":0,"rating":5,"reply":"Hello, Jeremy. Thank you for the review. We're so glad Leona could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-08-30T18:53:00","review":"Leona was very helpful and was very knowledgeable on the information i needed from her. Her customer service was excellent.","source":"Google","submissionTime":"2022-08-30T00:00:00","userName":"Jeremy H."},{"reviewId":"02cac9ab-4083-467f-afa0-54dd63b31c36","range":0,"rating":5,"reply":"Hi Martin, thank you for recommending us. We're glad Leona was very professional and did a great job renting your unit. Stop by our office if you need anything in the future! ","replyTime":"2022-08-03T12:49:00","review":"Leona was very professional and did a great job renting my unit I would definitely recommend her","source":"Google","submissionTime":"2022-08-01T00:00:00","userName":"Martin P."},{"reviewId":"52f88070-7275-4cd7-b287-36760c516312","range":0,"rating":5,"reply":"Thanks for the positive review, Shenitria! We are glad you had a great experience with Leona. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-06-30T14:57:00","review":"Leona is the best. Great customer service. Professional service. Clean facility. Overall great place to store your goodies. Will definitely recommend this facility! Love love love it.","source":"Google","submissionTime":"2022-06-30T00:00:00","userName":"Shenitria E."},{"reviewId":"9456e530-68d1-4bf1-a0af-d93b23f7dd64","range":0,"rating":5,"reply":"Hi Angel, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leona! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-06-30T14:57:00","review":"Leona was the person that helped me with renting a space. Not only is she very professional and efficient, she’s also very personable and knowledgeable. I’ve even referred people to her that needed a storage space.","source":"Google","submissionTime":"2022-06-30T00:00:00","userName":"Angel E."},{"reviewId":"2ad2caf4-a320-427a-863f-24d6caf6beaf","range":0,"rating":5,"reply":"Thank you for the kind words, Naya. We're glad Mrs. Leona was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2022-06-30T14:56:00","review":"Mrs. Leona was a great help! Customer service was a1. Will be returning. I highly recommend","source":"Google","submissionTime":"2022-06-30T00:00:00","userName":"Naya G."},{"reviewId":"4044f094-6d47-46ab-b8e0-96ef9eaa3510","range":0,"rating":5,"reply":"Hello, T L. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (601) 605-4818. ","replyTime":"2022-06-11T10:35:00","review":"Very helpful and friendly staff! Made the registration and move in process efficient and easy.","source":"Google","submissionTime":"2022-06-10T00:00:00","userName":"T L."},{"reviewId":"0f271b53-afb4-455f-8d8d-e4ddc1887e32","range":0,"rating":5,"reply":"Hi David, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad our team was friendly and extremely helpful. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-06-05T12:36:00","review":"The facility is very clean and well kept. I reserved my rental completely online, but I had questions so I went in to ask. The staff was friendly and extremely helpful. I’ll definitely be back here when I need another storage facility!","source":"Google","submissionTime":"2022-06-05T00:00:00","userName":"David W."},{"reviewId":"2b2be88e-d4f3-4f5e-ba8a-04fe17ac26db","range":0,"rating":5,"reply":"Hi Lawrencia, thank you for recommending us. We're glad Leona was very helpful, very professional, and gave you different options to accommodate your move. Stop by our office if you need anything in the future! ","replyTime":"2022-04-11T11:10:00","review":"Leona was very helpful and very professional , she was amazing gave me different options to accommodate my move , I highly recommend her services.","source":"Google","submissionTime":"2022-05-18T00:00:00","userName":"Lawrencia W."},{"reviewId":"876232bd-05df-42f5-87ef-fdb8e1144113","range":0,"rating":5,"reply":"Hi Mareko, thank you for your review. We're glad Leona was very nice and helpful with getting you the information you needed on spaces. We're committed to being your go-to stop for all your local storage needs! If you ever need anything, feel free to stop by.  ","replyTime":"2022-05-12T12:55:00","review":"Leona was very nice and helpful with getting me the information I needed on spaces. Great place!","source":"Google","submissionTime":"2022-05-12T00:00:00","userName":"Mareko B."},{"reviewId":"a1a725f9-cb8c-49a8-8819-c86c02a67316","range":0,"rating":5,"reply":"Hi Valerie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-05-12T18:38:00","review":"So glad I  called, customer service was great. The youbg lady was so helpful and knowledgeable about this facility.. Thank you for the great service.","source":"Google","submissionTime":"2022-05-12T00:00:00","userName":"Valerie A."},{"reviewId":"57dde2c0-5d21-4364-b753-d00b60b18a98","range":0,"rating":5,"reply":"Hi Bianna, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-04-29T13:24:00","review":"The units are very well kept and the associate was a great help","source":"Google","submissionTime":"2022-04-28T00:00:00","userName":"Bianna H."},{"reviewId":"addcb6b7-d34b-412e-b795-9f49b0fd99a3","range":0,"rating":5,"reply":"Hi Gabriel!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (601) 605-4818 or stop by the facility! ","replyTime":"2022-04-26T10:14:00","review":"Very professional","source":"Google","submissionTime":"2022-04-25T00:00:00","userName":"Gabriel M."},{"reviewId":"53cca131-566c-4a7a-baa8-6727ad39c658","range":0,"rating":5,"reply":"Thank you for the kind words, Susan! We're committed to providing excellent customer service. We're glad Leona answered all your questions efficiently, and professionally, and was kind. We are thrilled to hear your experience was great. Stop by our office if you need anything in the future! \n","replyTime":"2022-04-24T07:18:00","review":"Excellent customer service. Leona answered all our questions efficiently, professionally, and warmth and kindness. Great experience","source":"Google","submissionTime":"2022-04-23T00:00:00","userName":"Susan Y."},{"reviewId":"150144e7-2b88-4fbb-af76-a6d5d78d6c2d","range":0,"rating":5,"reply":"Thank you for the kind words, Lashonda. We're glad Leona was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2022-04-13T10:52:00","review":"Great location. Great customer service. Well maintained facility, Leona helped me from beginning to end with a smile.","source":"Google","submissionTime":"2022-04-12T00:00:00","userName":"Lashonda S."},{"reviewId":"2f0ea1fe-72a5-496d-bc50-5f186565ff29","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jasmine! We're happy we were able to provide a smooth rental experience. If there is anything we can do for you, please let us know at 888-storage.\n","replyTime":"2022-04-04T18:55:00","review":"Amazing and efficient. I came in and was immediately assisted by the receptionist. I was able to get exactly what i needed.","source":"Google","submissionTime":"2022-04-06T00:00:00","userName":"Jasmine Z."},{"reviewId":"e8a45993-c354-4e3d-bb34-05ff3872873d","range":0,"rating":5,"reply":"Thank you, Amanda. We're thrilled you had a positive experience with Leona at Extra Space Storage. Please give us a call at 888-storage if you need further assistance with your storage needs.","replyTime":"2022-04-04T18:58:00","review":"Leona is the absolute best!!!! She was very helpful and most of all she goes over and beyond for her customers!!!! I highly recommend extra space storage and most of all Leona!!!!","source":"Google","submissionTime":"2022-04-04T00:00:00","userName":"Amanda S."},{"reviewId":"31e39330-0671-4748-9b67-5f7bec658d64","range":0,"rating":5,"reply":"Hello, Abby. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (601) 605-4818. ","replyTime":"2022-03-25T11:34:00","review":"The gentleman that helped us was very informative and very pleasant to talk to. It was a wonderful experience.","source":"Google","submissionTime":"2022-03-24T00:00:00","userName":"Abby"},{"reviewId":"acf22898-5116-44a8-9196-4af800f87271","range":0,"rating":5,"reply":"Thank you so much for the great review! It means a lot to our team, Andrea. We're thrilled you had a positive experience with Joshua at Extra Space Storage. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2022-03-01T13:52:00","review":"Great customer service, clean facility and affordable prices. From the time I walked in until the time I left, Joshua made me feel like my business was wanted and appreciated. Not only that, the facility itself was in great shape. Highly recommend","source":"Google","submissionTime":"2022-02-28T00:00:00","userName":"Andrea H."},{"reviewId":"ae5b6104-2772-442f-b9ec-fa3779bd5320","range":0,"rating":5,"reply":"Hi, Field ! Thanks for the positive review, it means a lot to our team. Please call (601) 605-4818 if you have any questions about your rental. ","replyTime":"2022-02-18T14:06:00","review":"It’s cool to know everything","source":"Google","submissionTime":"2022-02-18T00:00:00","userName":"Field N."},{"reviewId":"df1c1acf-f7db-4899-88d6-61aab4d8e43c","range":0,"rating":5,"reply":"Hi Dereck, Thank you for the amazing review. We are glad you had a positive rental experience with us! Please give us a call at 888-storage if you need anything. ","replyTime":"2022-01-11T14:09:00","review":"Excellent customer service and detailed information.","source":"Google","submissionTime":"2022-01-10T00:00:00","userName":"Dereck J."},{"reviewId":"b9c89940-1e3a-4f99-8086-7e30b3abeed2","range":0,"rating":5,"reply":"Hello, Jason. Thank you for the 5-star review! We're so happy we could help. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2022-01-03T17:49:00","review":"Had questions about this place. Bald headed gentleman was very professional about answering all my questions I had. I will be referring this location in the near future","source":"Google","submissionTime":"2021-12-30T00:00:00","userName":"Jason C."},{"reviewId":"29415b78-3571-4e93-aa67-f9ead00521b0","range":0,"rating":5,"reply":"Thanks for the kind words, Lauren! We're glad Joshua was a great help! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (601) 605-4818 if you need anything.\n","replyTime":"2021-11-17T08:37:00","review":"Joshua was a great help. 10/10 recommend.","source":"Google","submissionTime":"2021-11-17T00:00:00","userName":"Lauren"},{"reviewId":"ad6b7bc6-3096-410e-aa52-a83788e08cc8","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kiara! We're happy we were able to provide a smooth rental experience. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-11-09T15:21:00","review":"Everything was simply, easy, and they answered all the questions I could think of","source":"Google","submissionTime":"2021-11-09T00:00:00","userName":"kiara a."},{"reviewId":"3992f77c-6ffe-4046-a0bf-351a18cffc91","range":0,"rating":5,"reply":"Hi Susan, thanks so much for your review! We are thrilled to hear your experience was great. We pride ourselves on keeping our storage facility clean, secure, and well-lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-10-26T14:22:00","review":"Great experience with Extra Space Storage! The facility is very clean, secure and well lit. The location is also convenient. The customer service is top notch. I will definitely use Extra Space Storage again and highly recommend it!","source":"Google","submissionTime":"2021-10-26T00:00:00","userName":"Susan C."},{"reviewId":"564e7a44-d239-4e67-8193-2f3895763442","range":0,"rating":5,"reply":"Hi Felecia, thanks so much for your review! We are thrilled to hear your experience has been great. We're glad Margie had great customer service, was patient in answering questions you had concerning the climate indoors, and made you feel at home. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-10-06T17:39:00","review":"My experience has been great with Extra Space Storage. Margie had great customer service. She was patient in answering questions I had concerning the climate indoors. Margie made me feel at home and my personal belongings safe. Thank you again, Margie for welcoming me and be kind.","source":"Google","submissionTime":"2021-10-06T00:00:00","userName":"Felecia S."},{"reviewId":"886cb28f-dd91-492d-8017-9bc057801d6e","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great experience with these 3 Gems!!!","source":"Google","submissionTime":"2021-08-18T00:00:00","userName":"Eric E."},{"reviewId":"9fcbcf9b-5421-46c4-b7b9-7932f9c65ee6","range":0,"rating":5,"reply":"Thank you for the review, Danye! We pride ourselves on having a friendly, accommodating staff and are so happy Robin was able to assist you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2020-09-17T08:05:00","review":"Robin was awesome! She made it an easy process. She treats it like she owns it! Great customer service!","source":"Google","submissionTime":"2021-07-31T00:00:00","userName":"Danye"},{"reviewId":"8d69bb42-47b6-4585-be8b-ec582923b8df","range":0,"rating":5,"reply":"Thank you for the kind words, Jason. We're glad Robin was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2021-08-25T09:37:00","review":"Robin was extremely helpful and nice!!!! Nice doing business with them","source":"Google","submissionTime":"2021-07-29T00:00:00","userName":"Jason B."},{"reviewId":"903cbcd8-a4c1-42ae-bd57-2ae028e065a1","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Robin was a great customer service rep who made the process simple and fast.","source":"Google","submissionTime":"2021-07-28T00:00:00","userName":"L"},{"reviewId":"aa7f0493-93e8-45d4-a0c3-ee47871904ba","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Robin was so great and helpful to get me all I needed in the storage unit I rented","source":"Google","submissionTime":"2021-07-28T00:00:00","userName":"Aaron L."},{"reviewId":"5e3e95e3-bb22-4978-b1fd-785183995fdb","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Clean and well lit  felt secure  while  using the facilities","source":"Google","submissionTime":"2021-07-16T00:00:00","userName":"Edward B."},{"reviewId":"7d4be807-2fe9-40ce-a1a1-09f35fd4c8e4","range":0,"rating":5,"reply":"Thank you for the kind words, Whitney! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!","replyTime":"2021-07-13T14:40:00","review":"Awesome experience!","source":"Google","submissionTime":"2021-07-13T00:00:00","userName":"Whitney H."},{"reviewId":"b119ec0b-27ba-47e0-b6c6-5d0baf17cfdd","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The nicest young man named Olaf waited on me.  He was very knowledgeable and personable.  He knows what he’s doing and helped me understand the entrance process with your code etc.  I’m honored to say he was a great salesperson.","source":"Google","submissionTime":"2021-06-29T00:00:00","userName":"Kim E."},{"reviewId":"8ec7e3cf-f4a1-4e02-9a7b-e9fb607534c4","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I was delighted to speak with Olaf at Extra Space Storage. He was very friendly and gave me full details about the storage facility.\nIt is so clean and safe I'm sure I will be storing my extra furniture and pictures there for many years.\nThank u Extra Space Storage!","source":"Google","submissionTime":"2021-06-29T00:00:00","userName":"Teresa G."},{"reviewId":"cc066dd3-bd4c-4a78-9ce6-22ea71b9cee9","range":0,"rating":5,"reply":"Hello, Madison. Thank you for the review. We're so glad Olaf could meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2021-06-29T15:57:00","review":"olaf was so nice and professional!","source":"Google","submissionTime":"2021-06-29T00:00:00","userName":"Madison D."},{"reviewId":"f8439607-d480-41bc-903e-d6261870909c","range":0,"rating":5,"reply":"Thank you for the kind words, Sherry. We're glad Robin was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2021-06-02T15:16:00","review":"Robin was a great help.  Great facility and wonderful customer service","source":"Google","submissionTime":"2021-05-27T00:00:00","userName":"sherry h."},{"reviewId":"0fdf5cbb-e62f-416f-b067-d69773091394","range":0,"rating":5,"reply":"Hi Laqueda, thank you for recommending us. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad our team was very nice and professional. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-05-31T13:27:00","review":"I really enjoyed my service. My space was nice and clean and the staff were very nice and professional. I would recommend to everyone I know.","source":"Google","submissionTime":"2021-05-25T00:00:00","userName":"LaQueda M."},{"reviewId":"ea9882ac-d4ee-405e-a830-475df9cf274e","range":0,"rating":5,"reply":"We think Robin is great too! Thanks for the positive review, Kellie. Thanks for recommending Extra Space Storage! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-05-22T12:45:00","review":"Robin was totally amazing !! I am well pleased with the service! And the entire facility is spotless. I highly recommend to others.","source":"Google","submissionTime":"2021-05-21T00:00:00","userName":"Kellie A."},{"reviewId":"b5e4355b-dbcd-48a1-9c4f-18a1f111038a","range":0,"rating":5,"reply":"Hi Darlene, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!","replyTime":"2021-05-25T16:00:00","review":"Very clean storage units with helpful employee.","source":"Google","submissionTime":"2021-05-20T00:00:00","userName":"Darlene S."},{"reviewId":"6ffc286e-25c0-4ba7-9c08-636f694aa260","range":0,"rating":5,"reply":"Thank you for the review, Tiffany! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-05-23T10:43:00","review":"Great service go see the team","source":"Google","submissionTime":"2021-05-19T00:00:00","userName":"Tiffany P."},{"reviewId":"b30add30-9b0a-4683-af44-25462ed05ed8","range":0,"rating":5,"reply":"Hi, Chloe. We appreciate your positive review. Please call (601) 605-4818 if you have any questions.","replyTime":"2021-05-12T15:01:00","review":"Nice and friendly!","source":"Google","submissionTime":"2021-05-11T00:00:00","userName":"Chloe R."},{"reviewId":"942917aa-20c2-405d-8994-2ab0b5ee24c5","range":0,"rating":5,"reply":"Thanks for the positive review, Joanikin! We are glad you had a great experience with us. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-04-28T12:03:00","review":"GREAT EXPERIENCE","source":"Google","submissionTime":"2021-04-26T00:00:00","userName":"Joanikin N."},{"reviewId":"8c652c4d-2cd3-43f2-8087-940c65c6bbd9","range":0,"rating":5,"reply":"Hi Shonda, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-04-20T10:17:00","review":"The ladies at Extra Space Storage are wonderful. They are very professional and very helpful. It was a joy meeting them and knowing my furniture is in good hands. Not to mention the storage units are so nice and clean.","source":"Google","submissionTime":"2021-04-15T00:00:00","userName":"Shonda C."},{"reviewId":"e6d3894d-6685-46d2-82c2-3ee8451a4330","range":0,"rating":5,"reply":"Hi Rachel, thank you for the recommendation! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that Monique, Jill, and Robyn were willing to go above and beyond the call of duty to make sure all your questions were answered. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-04-17T09:08:00","review":"The staff was very friendly and professional (Monique, Jill, and Robyn). The facility was very clean. They were willing to go above and beyond the call of duty to make sure all our questions were answered. I’d highly recommend this storage facility.","source":"Google","submissionTime":"2021-04-12T00:00:00","userName":"Rachel P."},{"reviewId":"b028799f-3bca-4a57-b1d0-d62ae70e8b91","range":0,"rating":5,"reply":"Thank you so much for your kind words, Trayce. We really appreciate you taking the time to share your experience with us. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-04-01T09:04:00","review":"I was very pleased in my recent experience with Extra Space storage. It was very clean. The customer service was wonderful. I would recommend it to anyone","source":"Google","submissionTime":"2021-03-26T00:00:00","userName":"Trayce C."},{"reviewId":"080e9fb4-acf0-4de9-bc06-f6ca13031a08","range":0,"rating":5,"reply":"Thank you for the kind words, Sherida. We're glad Jill was very helpful and answered all the questions that you had. We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2021-04-01T08:30:00","review":"Jill is wonderful !!!! She was very helpful, she answered all the questions that I had.. I would recommend this storage space to anyone!! Great Customer service.","source":"Google","submissionTime":"2021-03-26T00:00:00","userName":"Sherida W."},{"reviewId":"b9db47af-94ec-435a-a00d-8a6a900cc2f7","range":0,"rating":5,"reply":"Thank you for the kind words, Jejuanr! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-03-31T11:00:00","review":"Robin has great customer service and goes beyond","source":"Google","submissionTime":"2021-03-25T00:00:00","userName":"Jejuanr R."},{"reviewId":"dbf051c7-9fe2-4c21-9232-534fac88971d","range":0,"rating":5,"reply":"Hi Latonya, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!\n","replyTime":"2021-03-31T10:38:00","review":"Robin is the best!! Great service great attitude and very helpful. Highly recommend Extra Space Storage","source":"Google","submissionTime":"2021-03-25T00:00:00","userName":"Latonya P."},{"reviewId":"11b47d6b-fcf5-4dc5-8bce-9251bf369746","range":0,"rating":5,"reply":"Wow, thanks for the great review Gale! We are so glad you had a positive experience with Robin. If you ever need any help feel free to stop by or call us at (601) 605-4818. ","replyTime":"2021-03-28T10:47:00","review":"Robin is upbeat and friendly. I really enjoyed talking with her.","source":"Google","submissionTime":"2021-03-22T00:00:00","userName":"Gale E."},{"reviewId":"c2e63920-0dac-4091-b2cd-26733e748d6d","range":0,"rating":5,"reply":"Thank you for your feedback, Davis! Providing renters with clean and secure facilities is our top priority. We're glad Jill and Monique were able to meet your storage needs.  If you ever need anything, feel free to stop by!","replyTime":"2021-03-15T17:04:00","review":"Nice and Clean. Jill and Monique are great!","source":"Google","submissionTime":"2021-03-15T00:00:00","userName":"Davis W."},{"reviewId":"49826ea7-98ee-446f-8af0-130178ec6a21","range":0,"rating":5,"reply":"Thanks, Katrice! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Robin was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-02-22T09:41:00","review":"Robin was extremely nice and very helpful with helping me with choosing a unit!!","source":"Google","submissionTime":"2021-02-13T00:00:00","userName":"katrice t."},{"reviewId":"6c40e9d3-3c7f-49cd-be84-a0448ecf629f","range":0,"rating":5,"reply":"Thanks for the positive review, Quintez! We are glad you had a great experience with Robin. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2021-02-22T09:50:00","review":"Robin makes my experience here all the more better everytime she greets me by name and a sweet smile.","source":"Google","submissionTime":"2021-02-13T00:00:00","userName":"Quintez W."},{"reviewId":"3a51617d-7420-4a85-9494-5e531dadb46c","range":0,"rating":5,"reply":"Hi Danny, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Monique! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-01-27T12:11:00","review":"Monique Dennis was outstanding.  Very friendly and professional.  She will go far with her appealing personality.","source":"Google","submissionTime":"2021-01-26T00:00:00","userName":"Danny D."},{"reviewId":"28421c66-17fe-4b06-9ab9-a4e0e0d01a28","range":0,"rating":5,"reply":"Hi Jessica, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2020-12-17T10:40:00","review":"Extra Space Storage on 426 Christine Dr in Ridgeland MS was extremely clean and orderly. I was serviced by Monique and she was extremely helpful. I was able to view several units and complete the entire process of renting a storage unit from beginning to end! Thanks Extraspace storage.","source":"Google","submissionTime":"2020-12-16T00:00:00","userName":"Jessica Q."},{"reviewId":"2961d3a2-6fd8-4f0b-a03d-40e3fba27e96","range":0,"rating":5,"reply":"Hi T, we're glad Monique was very informative, helpful with your first storage rental, and made the experience pleasant and stress-free. We pride ourselves on having a knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We are so glad you are satisfied with your rental rate! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2020-12-10T11:57:00","review":"Monique was very informative and helpful with my first storage rental. She made the experience so pleasant and stress free. Her honesty, knowledge and experience is unparalleled. I would highly recommend her to anyone in the market for storage. Great service, great rates and great location!","source":"Google","submissionTime":"2020-12-10T00:00:00","userName":"T D."},{"reviewId":"4993943a-e761-44e9-a3df-53e643dcafbe","range":0,"rating":5,"reply":"Thank you for the kind words, Danyel! We're committed to providing excellent customer service. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2020-11-28T12:47:00","review":"The customer service was so good. The units are very clean and well maintained. Monique was so helpful and knowledgeable about this facility. I truly felt that my items would be stored work no issues. Thank you for the great service.","source":"Google","submissionTime":"2020-11-28T00:00:00","userName":"Danyel M."},{"reviewId":"cf224275-dfb8-4ee7-8d17-c323b580c6da","range":0,"rating":5,"reply":"Hi Brittany, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're committed to providing excellent customer service. We're glad Monique was very helpful and assisted you with the perfect unit! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2020-11-28T12:48:00","review":"I am so happy I chose this storage facility!  It is clean, well maintained and customer service is excellent!!!!!\n\nMonique was very helpful and assisted me with the perfect unit!","source":"Google","submissionTime":"2020-11-28T00:00:00","userName":"Brittany R."},{"reviewId":"3201d531-81cb-4440-8809-e3e3c48c7fe8","range":0,"rating":5,"reply":"Our team appreciates your rating, Jacinta. We’re glad Monique was able to assist you with your self-storage needs. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-11-27T10:16:00","review":"Monique is super friendly and welcoming.  I just love the customer service here.","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Jacinta W."},{"reviewId":"9e9615f6-dc2d-4f7e-adbb-84a66a4f41bb","range":0,"rating":5,"reply":"Hi Ufn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-11-28T10:13:00","review":"Very Friendly","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Ufn F."},{"reviewId":"26192989-b478-4131-9dd5-34b5787993cf","range":0,"rating":5,"reply":"Hi Cortney, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2020-11-28T12:33:00","review":"Very professional place. Monique was so helpful and genuine.","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Cortney M."},{"reviewId":"352ef72c-b7ae-4953-979d-a4e799c1d753","range":0,"rating":5,"reply":"Hi Ronda, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Monique reflects that. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-11-27T19:34:00","review":"I have used Extra Space and was impressed with the cleanliness of the building and professionalism of the staff. I was especially impressed with the helpfulness and professionalism of Monique.","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Ronda G."},{"reviewId":"f12138cd-a0d5-46f0-8fec-f5ca1a6061c1","range":0,"rating":5,"reply":"Thank you for the kind words, Patti. We're glad Monique was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2020-11-28T12:42:00","review":"Monique is a sweetheart. I really appreciate her and all that she do.","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Patti M."},{"reviewId":"db005a2f-9d71-4a63-bc9e-485a167a34b0","range":0,"rating":5,"reply":"Hi Jessica, Thank you for taking the time to leave your feedback! We pride ourselves on having a knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything. \n","replyTime":"2020-11-28T12:43:00","review":"Monique was very knowledgeable and helpful with all of my needs!! She deserves a promotion! Hire more like her because she sets the bar high!","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Jessica R."},{"reviewId":"646e3b3b-782c-4ad5-8471-1e428524f8ed","range":0,"rating":5,"reply":"Thank you for the kind words, Tametria! We're committed to providing excellent customer service. We're glad Monique was very patient with you answering all of your questions. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-11-28T12:44:00","review":"Monique has great customer service skills ! She was very patience with me,answering all of my questions.","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Tametria F."},{"reviewId":"2717c7a9-a743-48fa-bdba-8bb7467e444f","range":0,"rating":5,"reply":"Hi Markell, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything. \n","replyTime":"2020-11-24T12:14:00","review":"Friendly Staff","source":"Google","submissionTime":"2020-11-23T00:00:00","userName":"Markell H."},{"reviewId":"79e94f6c-2e85-4f81-91e2-47362be2445b","range":0,"rating":3,"reply":"Hi David, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.\r\n","replyTime":"2020-10-29T10:57:00","review":"I’ve rented there for over 10 years. It’s a nice facility and Monique has been almost 90% of the reason I didn’t leave 3 years ago. I finally left because I felt penalized for being a long term customer. 3-4 increases every year regardless of how long you’ve been there was out of my budget. Also the relatively new policy of not letting tenants use the dumpster was mind boggling. A huge number of renters use the facility to receive and store samples. No way to effectively get rid of boxes was a deal breaker.","source":"Google","submissionTime":"2020-10-29T00:00:00","userName":"David A."},{"reviewId":"e57602df-9c7e-418f-935f-ecfec31574fb","range":0,"rating":5,"reply":"Hi Terence, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience with Monique. Stop by the office if you need anything. \n","replyTime":"2020-10-29T11:32:00","review":"This place rocks. Mrs. Monique really made our job 10 times easier today. Mrs Monique is such a professional. She has something special about her that just  makes you feel welcome","source":"Google","submissionTime":"2020-10-29T00:00:00","userName":"Terence M."},{"reviewId":"04fd870e-1e57-49ea-90c1-d7079f4cb9c5","range":0,"rating":5,"reply":"Thanks for the kind words, Shannon! We're glad Mrs. Monique and her assistant were awesome and provided great customer service. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (601) 605-4818 if you need anything.\n","replyTime":"2019-10-16T13:14:00","review":"I have rented here twice and both times I went through Mrs. Monique. She and her assistant (Olaf) are awesome. Both have great customer service skills and have great personalities. I highly recommend extraSpace to anyone who is needing storage.","source":"Google","submissionTime":"2020-10-22T00:00:00","userName":"Shannon F."},{"reviewId":"d281719e-8ef5-4dfd-be98-833febcab15f","range":0,"rating":5,"reply":"Hi Rome, we're glad Monique helped you find the perfect storage. We're committed to providing excellent customer service. We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Call us if there is anything, we can do to assist you. \n","replyTime":"2020-09-30T12:09:00","review":"Monique helped me out a lot in finding the perfect storage.  She has great customer service skills and she's very friendly.  Would definitely recommend to anybody looking for a storage.","source":"Google","submissionTime":"2020-09-30T00:00:00","userName":"Rome B."},{"reviewId":"6288c96a-81ef-4f43-ade6-c39675b9ef31","range":0,"rating":5,"reply":"Thank you for the kind words, Macho. We're glad Monique was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2020-09-30T12:14:00","review":"Thanks Monique. I really appreciate your services. Everything seemed so much better with your help. You’re an awesome individual!!!","source":"Google","submissionTime":"2020-09-30T00:00:00","userName":"Macho s."},{"reviewId":"d42e60b0-f430-4de5-ac8b-2e2700ea34cf","range":0,"rating":5,"reply":"Hi Marchae, thank you for your review. We're glad Monique was very nice and was helpful in your merchandise needs. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-09-28T12:36:00","review":"Monique is very nice. She was helpful on my merchandise needs","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"MARCHAE H."},{"reviewId":"6bc018a0-2151-4ff2-9a4b-ff4e5ef1de51","range":0,"rating":5,"reply":"Thank you for the kind words, Robin. We're glad Monique was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.\n","replyTime":"2020-09-29T08:25:00","review":"Monique is awesome she really helped me out a lot!","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"Robin G."},{"reviewId":"6182a58e-01fa-4edf-b232-71d721096b4f","range":0,"rating":5,"reply":"Thank you for the excellent rating, Rochelle! We're happy we were able to provide a smooth rental experience. We're glad Monique made sure you had everything you need. Don't hesitate to reach out if you need anything! ","replyTime":"2020-09-24T07:53:00","review":"I did everything online to reserve my storage space. It was so easy and I received several follow up emails. I also received a wonderful call from Monique at the facility making sure I had everything I need. 5 STARS!!","source":"Google","submissionTime":"2020-09-23T00:00:00","userName":"Rochelle H."},{"reviewId":"ed5b647f-88e7-40f2-ab6a-76e9b993f08d","range":0,"rating":5,"reply":"Thank you for the review, George! We pride ourselves on having an accommodating staff and are so happy Monique answered all of your questions and showed you how to use the facility. Let us know if you need any future assistance! ","replyTime":"2020-09-22T13:33:00","review":"I was very happy with the service I received today.  Ms Monique was very accommodating and answered all of my questions and showed me how to use the facility after signing me up for a 10x20. I would recommend others to do business with her.","source":"Google","submissionTime":"2020-09-22T00:00:00","userName":"George i."},{"reviewId":"a50c5103-d708-48e7-9e6d-91e62a40c47b","range":0,"rating":5,"reply":"Thanks for leaving an excellent rating, Mragc! We are happy to hear about your positive experience with Monique. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-09-16T18:47:00","review":"I really enjoyed the experience from the attendant at the front desk Monique was very helpful","source":"Google","submissionTime":"2020-09-16T00:00:00","userName":"Mragc Z."},{"reviewId":"cfceff7e-dcb0-49d1-9b1a-af8e9757a172","range":0,"rating":5,"reply":"Hi Elizabeth, thank you for your review. We're glad Monique made the rental process so easy and was helpful. Let us know if you need any future assistance! ","replyTime":"2020-09-10T08:20:00","review":"Monique made the rental process so easy- thanks again for your help!","source":"Google","submissionTime":"2020-09-09T00:00:00","userName":"Elizabeth R."},{"reviewId":"eb525913-fe73-471a-bfbe-e7b8d3876807","range":0,"rating":5,"reply":"Hi Jeremy, Thank you for taking the time to leave your feedback! We pride ourselves on having a knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Let us know if you need any future assistance! \n","replyTime":"2020-08-31T12:38:00","review":"Monique was knowledgeable, personable and nice! Thank you, Monique!","source":"Google","submissionTime":"2020-08-29T00:00:00","userName":"Jeremy W."},{"reviewId":"120fac5c-5f6a-48f2-a020-b7d4fe9e56e2","range":0,"rating":5,"reply":"Thank you for the positive rating, Charlie. We're glad Monique was very nice and professional. Please call (601) 605-4818 if you have any questions. ","replyTime":"2020-08-26T09:05:00","review":"Monique was very nice and professional. The facility very clean and pleasant. Overall its a great place to store.","source":"Google","submissionTime":"2020-08-26T00:00:00","userName":"Charlie E."},{"reviewId":"a9ee7f96-0fe8-4cf0-bf15-cb628c907b19","range":0,"rating":5,"reply":"Our team appreciates your positive rating, Jordan! Thank you for choosing Extra Space Storage and please let us know if you have any questions. ","replyTime":"2020-08-26T10:52:00","review":"This establishment was very clean, the atmosphere was professional. The clerk helped me find everything I needed.","source":"Google","submissionTime":"2020-08-26T00:00:00","userName":"Jordan H."},{"reviewId":"9ef5297e-0dd5-4695-927a-0be520c0e669","range":0,"rating":5,"reply":"Thanks Ramona! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. We're glad Monique was pleasant and very informative. Don't hesitate to reach out if you need anything! \n\n","replyTime":"2020-08-09T08:18:00","review":"Monique was amazing and made me feel comfortable with placing my things in the storage. She was pleasant and very informative.. She has a warm and inviting  personality.","source":"Google","submissionTime":"2020-08-09T00:00:00","userName":"Ramona A."},{"reviewId":"7ac6f83b-af6d-482d-ba06-48168f6f0623","range":0,"rating":5,"reply":"Hi, Victor. Thank you so much for the great review, it means a lot to our team! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything else!","replyTime":"2020-07-17T09:09:00","review":"I love The staff support at Extra Space Storage! Ms. Dennis was very accommodating, thorough and highly professional. She took time to explain all my options and services. I was blown away by her in-depth knowledge and understanding of what My storage needs were. I would highly recommend Extra Space Storage to all my friends and family.","source":"Google","submissionTime":"2020-07-17T00:00:00","userName":"Victor E."},{"reviewId":"160add3f-257a-4ae3-ba4f-d1698c9178c2","range":0,"rating":5,"reply":"Thank you, Stephanie. We're thrilled you had a positive experience with our staff and facility! Please stop by the office if you have any questions.","replyTime":"2020-07-10T11:30:00","review":"Love this storage facility. Very nice storage rooms and staff. Great place for storage!","source":"Google","submissionTime":"2020-07-09T00:00:00","userName":"Stephanie B."},{"reviewId":"d4ea38ce-f048-42a2-a071-f74de4b4b70b","range":0,"rating":5,"reply":"Thank you for the kind words, Sebastian! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage! \n","replyTime":"2020-06-30T08:23:00","review":"The service was excellent. The building was clean and in \"excellent condition.\" I would highly recommend it.","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Sebastian S."},{"reviewId":"6f381681-4b89-4884-866e-58efada1b530","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Matthew. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.","replyTime":"2020-03-19T15:31:00","review":"Great facility, helpful staff.","source":"Google","submissionTime":"2020-03-18T00:00:00","userName":"Matthew T."},{"reviewId":"21d44394-38e5-486e-a702-5b8790ad941e","range":0,"rating":5,"reply":"Hi Jumaane, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage! \n","replyTime":"2020-01-08T14:13:00","review":"Monique was great and the facility was nice and clean. I will recommend anyone to this facility to store.","source":"Google","submissionTime":"2020-01-08T00:00:00","userName":"Jumaane B."},{"reviewId":"26a4d051-7d97-460d-8e50-19d4b0e72db8","range":0,"rating":5,"reply":"Hi Jesse, thanks so much for your review! We are thrilled to hear your experience with Monique was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 if anything comes up.","replyTime":"2019-12-30T09:07:00","review":"Monique was great and courteous! I loved how prompt and professional she was, and she had an answer for every question I had. 5/5 customer service!","source":"Google","submissionTime":"2019-12-30T00:00:00","userName":"Jesse P."},{"reviewId":"85212050-6302-40a7-a848-2ee55c804fbf","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Chris! We appreciate the opportunity to provide a safe space for your belongings. Stop by our office if you need anything! ","replyTime":"2019-12-27T14:37:00","review":"Great friendly and safe!","source":"Google","submissionTime":"2019-12-27T00:00:00","userName":"Chris R."},{"reviewId":"70f097ba-1b2f-43c6-9194-6131d3f07355","range":0,"rating":5,"reply":"Thanks for the 5-star review, Tonya! We work hard to meet the expectations of our customers, and we're happy to hear Monique hit the mark for you! Don't hesitate to stop by the office or contact us at (601) 605-4818 if you need anything.","replyTime":"2019-12-14T16:05:00","review":"Monique @ ExtraSpace Ridgeland is amazing! We appreciate her patience and all the great help!","source":"Google","submissionTime":"2019-12-14T00:00:00","userName":"Tonya W."},{"reviewId":"b56f2d3d-8c1e-47dd-9a95-dc4df3f79fd2","range":0,"rating":5,"reply":"Thanks for the kind words, Doriann! We're pleased to hear you've had a positive experience with Olaf throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2019-12-13T14:21:00","review":"Love it.....Olaf is very friendly and has great customer service skill","source":"Google","submissionTime":"2019-12-12T00:00:00","userName":"Doriann J."},{"reviewId":"96a53454-14e9-4dfc-acbc-3492d81ae56a","range":0,"rating":5,"reply":"Hi Tonja, thanks for your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Olaf & Monique! Stop by our office if you need anything in the future.","replyTime":"2019-11-21T18:37:00","review":"Olaf & Monique are very pleasurable & knowledgeable","source":"Google","submissionTime":"2019-11-21T00:00:00","userName":"tonja L."},{"reviewId":"dd200383-d551-45da-a80f-7dd87603a55d","range":0,"rating":5,"reply":"Kenric, we appreciate you recommending us to your friends and family! We're thrilled Monique was able to find a solution to your storage needs! Don't hesitate to stop by the office or contact us at (601) 605-4818 if you need anything.","replyTime":"2019-11-07T08:35:00","review":"Monique was really helpful. She helped me with finding the right storage size and knowing the amenities of this building. I highly recommend this building for storage.","source":"Google","submissionTime":"2019-11-06T00:00:00","userName":"Kenric W."},{"reviewId":"a3854175-9a53-43fb-a995-efbb1af0447a","range":0,"rating":5,"reply":"Thanks for the kind words, Willie! We are thrilled to hear your experience with Monique was positive and are excited to have you as a customer! Stop by our office if you need anything. ","replyTime":"2019-10-26T13:59:00","review":"Monique was so helpful..and caring...explained every question I had ..I fell in love with the customer service and the safety.","source":"Google","submissionTime":"2019-10-25T00:00:00","userName":"Willie G."},{"reviewId":"bc32bbd3-d004-4a4a-b559-7ade047717d9","range":0,"rating":5,"reply":"Hi, Angie, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us! Let us know if you need any future assistance!","replyTime":"2019-10-23T16:48:00","review":"Clean and friendly atmosphere. Monique is very professional and courteous.","source":"Google","submissionTime":"2019-10-23T00:00:00","userName":"Angie L."},{"reviewId":"7ffae2c0-eee5-4641-a65d-6fbc1802ca5a","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Shanisea. We're committed to providing excellent service and we're glad you had a positive experience renting with Monique! You are kind for taking the time to recognize outstanding Extra Space Storage employees.","replyTime":"2019-10-24T08:20:00","review":"Monique at Extra Space Storage was awesome...she was very nice and attentive...She provided high level customer service.  She was very fast and made this process so easy...Her personality was great...I love doing business with them.","source":"Google","submissionTime":"2019-10-23T00:00:00","userName":"Shanisea B."},{"reviewId":"ce842517-8bea-406d-a323-9a1b3491a939","range":0,"rating":5,"reply":"Matt, we know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Thank you for taking the time to share your experience with us.","replyTime":"2019-10-21T14:44:00","review":"The service was great and the best price in town I could find. The facilities are clean and easy to access.","source":"Google","submissionTime":"2019-10-21T00:00:00","userName":"Matt M."},{"reviewId":"eed3878c-8166-40e4-aadd-aea8a501782a","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jylin. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything.","replyTime":"2019-10-17T13:46:00","review":"Awesome service","source":"Google","submissionTime":"2019-10-17T00:00:00","userName":"Jylin W."},{"reviewId":"93f9b933-8daf-44f6-a04b-d246f8b44c03","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Good place to store!! Monique is awesome!!!","source":"Google","submissionTime":"2019-10-17T00:00:00","userName":"Pervis H."},{"reviewId":"f1718cb1-4740-49f5-80e4-aebbd90f562f","range":0,"rating":5,"reply":"Thank you for the kind words, Jerry. We're glad Monique was able to help! We really appreciate you taking the time to share your experience with us. Stop by the office if you need anything.\n","replyTime":"2019-09-14T09:51:00","review":"It was AWESOME!!!!!! Monique was great. Could not ask for a better experience.","source":"Google","submissionTime":"2019-09-13T00:00:00","userName":"Jerry M."},{"reviewId":"ac26985e-33c3-4394-922a-e5ba6c1d39a4","range":0,"rating":5,"reply":"Hi Catherine, we're glad Monique was able to help and made the transition of opening the unit very easy. We're committed to providing excellent customer service. Stop by the office if you need anything.\n","replyTime":"2019-09-07T14:47:00","review":"The Manager, Monique, is so attentive and very helpful. She offered high-level customer service! She made the transition of opening the unit very easy.","source":"Google","submissionTime":"2019-09-06T00:00:00","userName":"Catherine W."},{"reviewId":"2ba92035-19be-4707-adc5-a2901e68b26e","range":0,"rating":5,"reply":"Hi Alexia, we're glad Monique was able to help! We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-09-03T17:05:00","review":"Monique was a great help and had great customer service.","source":"Google","submissionTime":"2019-09-03T00:00:00","userName":"Alexia P."},{"reviewId":"783106d3-c54f-435c-a19e-0e526a6e817d","range":0,"rating":5,"reply":"Derrick, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything. Monique and the rest of our team are happy to help answer any questions!","replyTime":"2019-08-29T10:45:00","review":"Mrs. Monique was a great Manager and great customer Service","source":"Google","submissionTime":"2019-08-29T00:00:00","userName":"derrick c."},{"reviewId":"e39eeb44-8220-40f2-b1e9-13c526f42171","range":0,"rating":5,"reply":"Thank you for the review, Jermelvini. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-08-29T11:17:00","review":"It?s good customer service at extra space in ridgeland ms","source":"Google","submissionTime":"2019-08-29T00:00:00","userName":"Jermelvini C."},{"reviewId":"ca2158f2-b4b1-4340-bd73-52f2bd539973","range":0,"rating":5,"reply":"Eddie, we're committed to providing excellent service and we're glad our team was able to help with your storage needs! Thank you for choosing Extra Space. Give us a call at (601) 605-4818 or stop by the office if you need anything!","replyTime":"2019-08-28T14:50:00","review":"Great customer service and a great place store your personal needs.","source":"Google","submissionTime":"2019-08-28T00:00:00","userName":"Eddie J."},{"reviewId":"7fd3ac8f-2874-4fa5-8962-c7f5ccd7192f","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Rosalynn! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything.","replyTime":"2019-08-22T10:34:00","review":"Friendly, professional staff. Thanks so much!","source":"Google","submissionTime":"2019-08-22T00:00:00","userName":"Rosalynn A."},{"reviewId":"f4099ea1-ff76-4a8d-9b5c-42b647b62998","range":0,"rating":5,"reply":"Hi Darius, we're glad Monique was able to help you get situated with your remote lease. We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience reflects that. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-08-11T12:55:00","review":"Ms. Monique Dennis was an excellent help to me to get me situated with my remote lease. Well knowledgeable","source":"Google","submissionTime":"2019-08-10T00:00:00","userName":"darius w."},{"reviewId":"9af238a0-80a3-4923-8246-10445c7c8d33","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Chyna! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for letting us help with your storage needs!","replyTime":"2019-07-30T10:28:00","review":"Great place to store your items","source":"Google","submissionTime":"2019-07-29T00:00:00","userName":"Chyna R."},{"reviewId":"f1d2583d-adc1-4e19-aeeb-08ae01bf7ed7","range":0,"rating":5,"reply":"Hi Kelbey, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Let us know if you need any future assistance!","replyTime":"2019-07-26T12:52:00","review":"Good customer service and nice clean facility","source":"Google","submissionTime":"2019-07-25T00:00:00","userName":"Kelbey A."},{"reviewId":"536e081d-0476-4f92-8d00-f22b01970e3b","range":0,"rating":5,"reply":"Tamala, your recommendation means the world to us! We're committed to providing excellent service and we're glad you had a positive experience renting with our team. Give us a call at (601) 605-4818 or stop by the office if you need anything!","replyTime":"2019-07-21T07:41:00","review":"Moving is a lot of work but Monique at Extra Space Storage made our experience so much better. She was so friendly. Her customer service is amazing. I highly recommend this place ??","source":"Google","submissionTime":"2019-07-20T00:00:00","userName":"Tamala J."},{"reviewId":"eea60c64-481c-4ce9-a52c-acc45fedb1fc","range":0,"rating":5,"reply":"We really appreciate the awesome review, Catherine! We work hard to meet the expectations of our customers, and we're happy to hear Monique hit the mark for you! Thanks for recommending Extra Space Storage! Don't hesitate to stop by the office or contact us at (601) 605-4818 if you need anything.","replyTime":"2019-07-17T17:59:00","review":"Monique was phenomenal. Her customer service skills are totally on point. She's extremely courteous & eager to help. The unit shown to me is spacious, neat, clean & everything needed.  I highly recommend Extra Space Storage for your storing needs.","source":"Google","submissionTime":"2019-07-16T00:00:00","userName":"Catherine B."},{"reviewId":"b2e74e24-07a3-4526-8eae-dc20b37baed0","range":0,"rating":5,"reply":"We love having you as a customer, Ginger. We pride ourselves on having a friendly, accommodating staff and are so happy Monique was able to assist you! Give us a call at (601) 605-4818 or stop by the office if you need anything!","replyTime":"2019-06-23T10:05:00","review":"Monique is so helpful!  Nice and accommodating!  Over and above to help!!  Love the climate controlled area!","source":"Google","submissionTime":"2019-06-22T00:00:00","userName":"Ginger S."},{"reviewId":"5bf15eec-e595-4a6f-8569-f9737c28a349","range":0,"rating":5,"reply":"Monica, we pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need anything. Monique and the rest of our team are happy to help answer any questions!","replyTime":"2019-06-22T12:31:00","review":"Could not have had a better experience. The facility is clean and well maintained. Monique was AWESOME -- professional, quick and knew all the answers to my questions. Would  highly recommend this location to anyone needing storage services!","source":"Google","submissionTime":"2019-06-21T00:00:00","userName":"Monica W."},{"reviewId":"b6f623b7-f3c1-413b-a113-71fe0044eda2","range":0,"rating":5,"reply":"Jacinta, we appreciate you recommending us to your friends and family! Don't hesitate to stop by the office or contact us at (601) 605-4818 if you need anything. Our team is happy to help with any of your storage needs!","replyTime":"2019-06-22T12:02:00","review":"Getting my storage room was very easy and fast.  Monique was very welcoming.  I appreciate all of her help.  I highly recommend  this business.","source":"Google","submissionTime":"2019-06-21T00:00:00","userName":"Jacinta W."},{"reviewId":"26d91ddc-d919-4077-b768-e0250efecefc","range":0,"rating":5,"reply":"Stephanie, your recommendation means the world to us! We're committed to providing excellent service and we're glad you had a positive experience renting with our team. Thanks for choosing Extra Space!","replyTime":"2019-06-22T13:09:00","review":"Very friendly staff, really made the whole process easy and quick. Would definitely recommend coming here!!","source":"Google","submissionTime":"2019-06-21T00:00:00","userName":"Stephanie F."},{"reviewId":"742f170d-6628-4bb6-b30f-57ac2301c3c7","range":0,"rating":4,"reply":"Michelle, we know that providing customers with convenient, secure and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. Please give us a call at (601) 605-4818 or stop by the office if you need anything!","replyTime":"2019-06-15T10:47:00","review":"The facility is clean, well lit, the employees knowledgeable and polite. The access is convenient for working people. My only complaint is how often they raise the rent. I would prefer a contract with a fixed amount for the year. I?ve had this space for two years and they?ve raised it 4 times.","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"Michelle S."},{"reviewId":"5575491c-4b2e-49e7-9188-2b8d35a8a5ff","range":0,"rating":5,"reply":"Y, we're so happy to hear we have your recommendation! We're thrilled Monique was able to find a solution to your storage needs. Welcome to Extra Space Storage! Call us at (601) 605-4818 with any questions.","replyTime":"2019-05-24T10:05:00","review":"Monique was very helpful by assisting me along the way of deciding what storage was best for me and my family. She is very friendly and helpful. The facility is nice and clean and I highly recommend this company.","source":"Google","submissionTime":"2019-05-22T00:00:00","userName":"Yvette40K K."},{"reviewId":"cd0d34c4-c546-4957-ae45-1b7e45ab3a77","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Armiracle! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance.","replyTime":"2019-04-23T10:44:00","review":"Great customer Service","source":"Google","submissionTime":"2019-05-18T00:00:00","userName":"Armiracle T."},{"reviewId":"7abd0c66-9521-4abf-8d63-3424e402112f","range":0,"rating":5,"reply":"Thank you for the kind words, Robert. We're glad Monique was able to help! Our team is here to serve you, so give us a call at (601) 605-4818 if you need any future assistance. Welcome to Extra Space Storage!\n","replyTime":"2019-04-29T11:45:00","review":"Monique is amazing and did a Fantastic Job two thumbs up!!!!","source":"Google","submissionTime":"2019-04-26T00:00:00","userName":"Robert T."},{"reviewId":"a504fc26-b9ea-41b2-b171-0787bc4b2d7d","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback, Isabella! We're so glad to hear you've enjoyed your experience with us. Stop by the office if you need anything!","replyTime":"2019-04-29T09:02:00","review":"Great facility and very nice people!!","source":"Google","submissionTime":"2019-04-26T00:00:00","userName":"isabella h."},{"reviewId":"f9cc2719-5df4-419b-87ba-82b08854d917","range":0,"rating":5,"reply":"Kieara, we know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Monique and the rest of our team are happy to help, so let us know if you have any questions!","replyTime":"2019-04-18T17:00:00","review":"Great customer service, very informative.. Love  the area and the storage unit..\nVery spacious and  affordable!\nThanks Miss.Monique for your awesome hospitality .","source":"Google","submissionTime":"2019-04-18T00:00:00","userName":"Kieara H."},{"reviewId":"a1c9befe-f7a2-4dc3-89c7-db183688472d","range":0,"rating":5,"reply":"Hi Jennifer, we're glad Monique and Olaf were able to help! We pride ourselves on having a friendly, knowledgeable staff. Stop by the office if you need anything.","replyTime":"2019-04-01T17:00:00","review":"Monique and Olaf are absolutely wonderful, very knowledgeable and always so friendly. This is a great place to store!","source":"Google","submissionTime":"2019-03-29T00:00:00","userName":"Jennifer H."},{"reviewId":"b87732ef-4de7-4ff5-af0f-4ee63e52c738","range":0,"rating":5,"reply":"Hi Denise, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 605-4818 or stop by the office if you need anything!","replyTime":"2019-04-01T17:00:00","review":"I came to this location first not knowing it was all climate control,  but Monique was great. She gave me directions to her sister site and called ahead to let her know that i was on my way great customer service at both locations!","source":"Google","submissionTime":"2019-03-29T00:00:00","userName":"DenisexMspx H."},{"reviewId":"d79fa0f1-ca84-4b4d-83db-c29837559e05","range":0,"rating":5,"reply":"Thanks, Sheri! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Let us know if we can further assist you.","replyTime":"2019-04-01T17:00:00","review":"Such wonderful staff, very friendly and professional.","source":"Google","submissionTime":"2019-03-29T00:00:00","userName":"Sheri M."},{"reviewId":"3a7e99a2-dcad-4731-8d4d-c3149b2253e9","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Nothing but positive comments for the personnel at Extra Space Storage.  The Company website was very user friendly.  It gave clear and concise descriptions of the available units.  In addition the staff was excellent as well.  From the moment I walked in to till I left the building, Monique Dennis provided me with quality service.  She ensured that all of my questions were answered and that I was satisfied with my agreement.  I would recommend Extra Space Storage to any and all looking for a place to store their goods.","source":"Google","submissionTime":"2019-03-25T00:00:00","userName":"jeremy d."},{"reviewId":"0926d520-a8d0-4dde-aeed-2fe77b54953c","range":0,"rating":5,"reply":"Hi Chekela, we're glad Monique was able to help! We pride ourselves on having a friendly, knowledgeable staff.Don't hesitate to reach out if you need anything!\n\n","replyTime":"2019-03-25T17:00:00","review":"Monique was very knowledgeable and was very friendly. She assisted me in MS with a storage for FL.","source":"Google","submissionTime":"2019-03-25T00:00:00","userName":"Chekela H."},{"reviewId":"a9695b4a-3fa5-4607-89a7-d6bb0fdce449","range":0,"rating":5,"reply":"Hi A, we're glad Monique was able to help! We pride ourselves on having a helpful and friendly staff. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-03-25T17:00:00","review":"Monique was very friendly and super helpful. 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