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It was really easy to rent out a unit and get everything set up, and she walked us through everything. 5/5!","source":"Google","submissionTime":"2026-10-23T00:00:00","userName":"Yana U."},{"reviewId":"c6cb9b5c-ea6f-40d5-870d-1860545b242d","range":0,"rating":5,"reply":"Thank you for sharing your experience Khris. We are glad to hear about your positive experience with Extra Space Storage, and we will be sure to share your kind words with Stacy and the team.","replyTime":"2026-10-14T14:14:00","review":"Amazing service, happy to trust Stacy and the company with my belongings.","source":"Google","submissionTime":"2026-10-14T00:00:00","userName":"Khris W."},{"reviewId":"46bd9a3f-bf12-4de1-84be-40b403f67527","range":0,"rating":5,"reply":"Thank you for sharing your experience Jeff. We are glad to hear that Stacy was so helpful and provided great tips for your unit. We will be sure to share your kind words with Stacy and the rest of our team.","replyTime":"2026-10-14T14:14:00","review":"Stacy was an amazing person and very helpful she showed us tips and tricks with the unit","source":"Google","submissionTime":"2026-10-14T00:00:00","userName":"Jeff W."},{"reviewId":"318ff3d4-1dbe-47ae-aee1-075ed0293224","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Ivan! We're glad to hear our team provided great service, and we'll be sure to pass along your kind words to Ms. Stacy.","replyTime":"2026-10-14T15:56:00","review":"I had a great experience working with the folks here at 8th st location shout out to ms Stacy she was very helpful!","source":"Google","submissionTime":"2026-10-14T00:00:00","userName":"ivan j."},{"reviewId":"6a16411d-2a8d-4cb1-a548-c7b30bd4c649","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Felix. We're glad to hear that Stacy provided such professional assistance, and we will be sure to share your kind words with her and the team.","replyTime":"2026-10-10T14:10:00","review":"Stacy did amazing . Very professional","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"Felix G."},{"reviewId":"94d39bfb-d02e-4137-8651-2d8da7275918","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage. We are glad to hear that Stacy provided kind and professional service.","replyTime":"2026-10-02T16:57:00","review":"Stacy was very lovely when she introduced herself and went above and beyond to ensure our needs were met. She was very kind and professional throughout the process of showing us our units. I highly recommend this location. Very well secured. Also spacious for trailers and RV storage space. Thank you Stacy.","source":"Google","submissionTime":"2026-10-02T00:00:00","userName":"Prem S."},{"reviewId":"d905233c-b895-4f00-b931-bd0087af69ce","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Shannon. We are glad to hear Stacy provided such knowledgeable and polite assistance with your company's account and unit access. We will be sure to share your kind words with Stacy and the rest of our team.","replyTime":"2026-09-28T15:08:00","review":"My experience with Extra Space Storage was made great by the kind services of Stacy!  She went above and beyond in transferring account information and providing access to our company storage unit.  She is knowledgeable and polite and knows the true meaning of hospitality.  There is a difference in Customer Service and Hospitality, Stacy provides the later and customers are retained because of it!","source":"Google","submissionTime":"2026-09-28T00:00:00","userName":"Shannon P."},{"reviewId":"1c218429-5f0d-455b-b47f-4dd885d3355a","range":0,"rating":5,"reply":"Muchas gracias por compartir su experiencia y por recomendarnos. Nos alegra saber que las instalaciones limpias, la variedad de espacios y la atención amable de nuestro equipo hicieron que todo saliera muy bien. ¡Agradecemos su preferencia en Extra Space Storage!","replyTime":"2026-09-25T15:03:00","review":"Muy limpio y tienen mucha variedad de espacios y sobre todo buenos precios todo muy bien con esta compañía personal muy amables si lo recomiendo ????????????","source":"Google","submissionTime":"2026-09-25T00:00:00","userName":"jose i."},{"reviewId":"5497ef65-6175-4613-be61-dfd6be942d7e","range":0,"rating":5,"reply":"Thank you for sharing your experience, Leo. We are glad to hear Stacey was so helpful with getting you settled in, and we will be sure to share your kind words with her and the team. Welcome to Extra Space Storage!","replyTime":"2026-09-20T08:44:00","review":"Stacey at extra space has been very helpful with me getting settled in at the storage! Thank you very much for all your help","source":"Google","submissionTime":"2026-09-20T00:00:00","userName":"Leo S."},{"reviewId":"a5475b33-897a-4f34-a899-d238d0792c15","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Jessica. We are glad to hear that Stacy was able to answer your questions, show you around, and help make your moving process more comfortable. We will be sure to pass your kind words along to Stacy and the team.","replyTime":"2026-09-19T12:28:00","review":"I spoke with Stacy and she is super friendly answered all my questions and showed us around just felt comfortable during this stressful time of moving!!","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"JESSICA A."},{"reviewId":"722b5e9e-e8a3-4a76-a938-a78ff0f8f029","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Steph! We're glad to hear that Stacy helped you find the right storage space at a great price, and we will be sure to share your kind words with her and the team.","replyTime":"2026-09-19T12:28:00","review":"Stacy was great! She was able to get us the best price and for the storage we need. Thank you!!","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Steph B."},{"reviewId":"37365cb6-7f8f-4167-a7d4-6ee433339761","range":0,"rating":5,"reply":"Thank you for sharing your experience! We're glad to hear Stacy took great care of you with your unit, and we will be sure to share your kind words with her and the team.","replyTime":"2026-09-18T09:02:00","review":"Stacy did her thang with the unit !!!!!!!!?????????????????? thanks girl!!!","source":"Google","submissionTime":"2026-09-17T00:00:00","userName":"Librarian S."},{"reviewId":"1e0505ed-5919-4cbb-b1fb-32859b13a2b3","range":0,"rating":5,"reply":"Thank you for your 5-star review Jennifer! We're glad to hear you experienced good, fast, and friendly service at Extra Space Storage. We appreciate your feedback!","replyTime":"2026-10-06T12:16:00","review":"Good fast, friendly service","source":"Google","submissionTime":"2026-09-14T00:00:00","userName":"Jennifer N."},{"reviewId":"7d2c36a4-1f8d-40d1-8a85-09aa61a1f546","range":0,"rating":5,"reply":"Thank you for sharing your experience Michael! We're glad to hear you had a fast and smooth experience at Extra Space Storage. It's great to know James provided you with such nice and friendly service, and we'll be sure to share your kind words with him and the team. We appreciate your recommendation!","replyTime":"2026-09-08T14:44:00","review":"Great service very fast and smooth I got the representative James in front desk was really nice and friendly would recommend to store your stuff here !","source":"Google","submissionTime":"2026-09-08T00:00:00","userName":"Michael G."},{"reviewId":"484b78e7-dee3-4e54-8031-279aca330cfa","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fantastic service! The facility is safe and clean! 10 out of 10, would definitely recommend !","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Andrea F."},{"reviewId":"24fdc3fc-099e-4ff5-b797-b548410dfa68","range":0,"rating":5,"reply":"Thank you for the 5-star rating D! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.","replyTime":"2026-08-21T12:24:00","review":"I wanna thank the manager on-site for being so professional and respectful. She went above and beyond to get us the quote that we were given from the beginning\nShe is so awesome, thank you for getting us the due date that we wanted. We won't be able to change it until next month. But I am very pleased with our space that we got for our new RV. So thank you very much. We're excited to take our new RV out and have a safe place to store it when we get back.","source":"Google","submissionTime":"2026-08-23T00:00:00","userName":"D G."},{"reviewId":"bb3803d6-08e8-46ed-9ce0-edc39419ece5","range":0,"rating":5,"reply":"Thank you immensely for sharing this, LaurenandLesa. Stacey truly exemplifies what customer service is all about. We're glad she could help!","replyTime":"2026-08-14T16:12:00","review":"I called Extra Space Storage with some issues I was having with a storage. Stacey has gone above and beyond to help me with all my questions. She is what customer service is all about. Thank you for all your help??????????","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"LaurenandLesa G."},{"reviewId":"fa137234-6ae6-4a7e-ad1c-0daf1ff9079f","range":0,"rating":5,"reply":"We are glad to hear our staff made your experience seamless, Matthew. Your kind words mean a lot to the team!","replyTime":"2026-08-10T16:13:00","review":"Very friendly and helpful stuff. From start to finish. Thank you","source":"Google","submissionTime":"2026-08-10T00:00:00","userName":"Matthew L."},{"reviewId":"fa9978dc-f560-4223-8079-c310c96a8716","range":0,"rating":4,"reply":"Thank you for your wonderful feedback, Samantha. We appreciate you noting our friendly staff and the value of included insurance coverage.","replyTime":"2026-07-31T16:07:00","review":"Friendly staff, but prices are a little high for me. Yet they do provide insurance and thats definitely a plus.","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"samantha g."},{"reviewId":"e4fc142a-0b88-451f-9b27-529bce732a1e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Ashley! We're glad Stacy delivered pleasant, professional, and timely service.","replyTime":"2026-07-27T10:17:00","review":"Stacy was very helpful. Pleasant, professional and done in a timely manner. Thank you.","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Ashley r."},{"reviewId":"f74c3944-24fd-47b9-b40a-32c9d93fc29a","range":0,"rating":5,"reply":"Thank you immensely, Valentino! Stacey's dedication to going above and beyond reflects our team's commitment. We're glad you chose Extra Space Storage.","replyTime":"2026-07-24T14:16:00","review":"Stacey is a great women she went above and beyond for me. I'm very happy to have picked extra space storage. Stacey is the main reason why im very pleased","source":"Google","submissionTime":"2026-07-24T00:00:00","userName":"Valentino M."},{"reviewId":"e76c22d8-60d9-42c8-ac16-75a569ce4493","range":0,"rating":5,"reply":"Your positive feedback means a lot. We'll make sure Stacy knows her great customer service made an impact. Thank you, Firdavs!","replyTime":"2026-07-24T17:30:00","review":"Great costumer service thank you Stacy !!","source":"Google","submissionTime":"2026-07-24T00:00:00","userName":"Firdavs"},{"reviewId":"844c262d-6ca4-466c-af4d-e56fc9435225","range":0,"rating":5,"reply":"Thank you, Alexandra! We'll pass your kind words along to Stacey. We're glad she made your experience smooth and informative.","replyTime":"2026-07-22T17:29:00","review":"Stacey was so much help! She was super informative and patient with all my wuestions","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Alexandra E."},{"reviewId":"b504d3a9-972b-4a57-b6a7-53684e722d95","range":0,"rating":5,"reply":"We are thrilled to hear Ruben and Stacy made your experience smooth. Great to know the code issue was resolved quickly! Thank you, Isaiah.","replyTime":"2026-07-14T16:34:00","review":"Great staff working there, spoke with Ruben shortly after reserving my storage space. Going after work, there was Ruben, having a bit of a code issue he was able to help get me my passcode for the evening. Verified who I was and worked out well, mentioning  Stacy if i needed anything the following day.","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Isaiah S."},{"reviewId":"28604fc4-116b-4aa9-a5b5-6044e3fe8e33","range":0,"rating":1,"reply":"We are sorry to hear about this experience, Erica. Please contact us at (505) 226-8701 so we can address your concerns directly.","replyTime":"2026-06-26T10:03:00","review":"Terrible customer service experience. Based on my experience, I would not recommend renting from this company or this location.\n\nI have been a customer of this location and recently contacted the office with a simple question regarding my lease agreement and the late-fee policy. Specifically, I asked where in my signed lease it states that a late fee may only be waived once during the duration of my tenancy, as I could not locate this language anywhere in the agreement.\n\nInstead of receiving clarification or being directed to the applicable provision, I was met with unprofessional conduct from an employee named Stacy, who raised her voice and spoke to me in a disrespectful and inappropriate manner.\n\nAs a customer, I have the right to ask questions about the terms of my contract and expect to receive accurate information and professional treatment in return. If this policy exists, it should be clearly stated in the lease agreement and communicated respectfully. If it does not, customers should not be told that such a policy exists without being able to provide supporting documentation.\n\nThis experience was extremely disappointing and has prompted me to escalate my concerns to upper management. Professionalism, transparency, and respectful customer service should be the standard, and unfortunately, that was not my experience at this location.","source":"Google","submissionTime":"2026-06-26T00:00:00","userName":"Erica M."},{"reviewId":"e021b5cf-5564-42c0-9703-af3b7ee4e2f4","range":0,"rating":5,"reply":"Thank you for sharing! We're glad our team made the process seamless for you. Your kind words mean a lot to us!","replyTime":"2026-06-25T13:10:00","review":"Awesome !! Love the  person in the office ! Made it seem less !","source":"Google","submissionTime":"2026-06-25T00:00:00","userName":"Blackbird C."},{"reviewId":"1ccd3a71-353f-4714-9ee4-0bbc176e076a","range":0,"rating":5,"reply":"Your positive feedback means a lot Christopher! We're glad Helena made your experience great. We'll pass along your kind words to her!","replyTime":"2026-06-23T09:04:00","review":"Helena is awesome so is the storage thank you!!!","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"Christopher B."},{"reviewId":"7ba10307-b225-4e38-aac4-20c140d86317","range":0,"rating":5,"reply":"We are pleased to hear our team was understanding and helpful. Thank you, Houston, for sharing your experience with Extra Space Storage!","replyTime":"2026-06-23T14:14:00","review":"Wonderful people to work.with very understanding an helpful","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"Houston J."},{"reviewId":"95eb38c5-b9e9-46a5-b1c4-c2447d75637e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback Nicole! We're thrilled Sarah and our team provided excellent service. Your truck storage experience sounds fantastic!","replyTime":"2026-06-06T14:15:00","review":"I am storing my truck at this location and the employees, especially Sarah are very kind and attentive. It is a centralized location right off the freeway which makes it very easy reach. I would definitely use this business again for a future storage needs.","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"Nicole C."},{"reviewId":"304557ef-3ba5-4f4a-af9d-3ca1339c6b49","range":0,"rating":5,"reply":"We are utterly delighted to hear that you found our staff friendly and respectful. Thank you for the positive feedback C!","replyTime":"2026-06-05T10:46:00","review":"Friendly and respectful staff. Great place to store your property..","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"C R."},{"reviewId":"b602bdee-4167-4d12-bd73-3cd3d324cdf1","range":0,"rating":5,"reply":"Thank you for the kind words, Joaquin! We're committed to providing excellent customer service.\r\n","replyTime":"2026-05-31T12:29:00","review":"Great Service","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Joaquin E."},{"reviewId":"49ab72a6-55cc-49ca-b809-03a5cf3013ee","range":0,"rating":5,"reply":"Thank you for your review, Andre! We're thrilled our staff exceeded your expectations and provided excellent service.","replyTime":"2026-05-29T16:09:00","review":"Excellent service the staff went above and beyond for me highly recommend","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Andre O."},{"reviewId":"680ba5bf-c02b-438b-9e0b-28473a36aeea","range":0,"rating":5,"reply":"Jeffery, we are elated to hear Sarah provided awesome service! Thanks for sharing your positive experience with us.","replyTime":"2026-05-27T11:41:00","review":"Sarah was awesome!!!!!","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"Jeffery L."},{"reviewId":"5ab1a595-3166-40db-89ea-72d5ad9f3c17","range":0,"rating":5,"reply":"Alexandra, thank you for the positive feedback about Sara and our location. We'll address the call center issue to improve future experiences.","replyTime":"2026-05-25T11:57:00","review":"Easy and fairly quick experience at this location. I was helped by Sara, who was very polite. Only problem was that the employee at the call center I spoke with first (Jennifer) who set up my appointment never asked me my last name or email but input a random last name and email address, so that added hassle.","source":"Google","submissionTime":"2026-05-25T00:00:00","userName":"Alexandra M."},{"reviewId":"0d5f07bb-f79a-4311-bd9e-9ad0c48ed618","range":0,"rating":5,"reply":"Jason, we are glad to hear you found our service quick, easy and friendly!","replyTime":"2026-05-23T09:01:00","review":"Quick, easy and friendly!","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"Jason L."},{"reviewId":"792daac5-dff4-4ded-9667-296063d6f0d1","range":0,"rating":5,"reply":"Hi Frank, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Sarah. It's great that you were met with a clean and secure facility. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-07-18T10:08:00","review":"The staff at extra space storage (Sarah) was so helpful and friendly, The grounds are always kept clean and secure.","source":"Google","submissionTime":"2026-05-06T00:00:00","userName":"Frank R."},{"reviewId":"061b4a34-79b1-4e9a-9053-70014b701023","range":0,"rating":5,"reply":"We are grateful for your feedback AJ! So happy Sarah made your first rental experience smooth and easy.","replyTime":"2026-05-01T15:24:00","review":"Sarah was amazing. First time renting here and the sign up process was ezpz. Thanks!","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"AJ B."},{"reviewId":"7f9c7c47-5c91-40c4-94da-d63ccc6ecb30","range":0,"rating":5,"reply":"Teresa, thank you for your wonderful feedback about our communication, service, and clean facility. We appreciate your business!","replyTime":"2026-04-24T12:13:00","review":"Great communication and service.  Nice, clean facility.","source":"Google","submissionTime":"2026-04-24T00:00:00","userName":"Teresa K."},{"reviewId":"9db4fde7-7a45-4705-bdff-2131018e1b58","range":0,"rating":5,"reply":"We are excited to hear you found our rental process fast, helpful and easy, Victoria!","replyTime":"2026-04-24T17:23:00","review":"Fast, helpful and easy to rent the unit and be on your way","source":"Google","submissionTime":"2026-04-24T00:00:00","userName":"Victoria C."},{"reviewId":"f660e563-d219-47a3-aafd-c4044f45714d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about our great service and helpful staff. We appreciate your kind words, Teresa.","replyTime":"2026-04-22T15:58:00","review":"Great service and very staff.  Always helpful and welcoming.","source":"Google","submissionTime":"2026-04-22T00:00:00","userName":"Teresa K."},{"reviewId":"1d7e0613-65d6-4f83-a4f7-f0bc1b9d277d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Patrick! We're pleased you found our team friendly and helpful.","replyTime":"2026-04-08T14:57:00","review":"Friendly, helpful, informative, and overall a pleasant experience.","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"Patrick M."},{"reviewId":"6356d20f-d75c-4143-b17c-f3b9c008bb3e","range":0,"rating":5,"reply":"Billy, we are honored to hear about your positive experience with our friendly team at Extra Space Storage.","replyTime":"2026-04-08T15:22:00","review":"Very friendly.","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"Billy S."},{"reviewId":"58fa5efe-0a30-4a2e-b783-b1bcb70e060f","range":0,"rating":5,"reply":"We are delighted to hear you found our service easy and affordable! Thank you for choosing Extra Space Storage, JD.","replyTime":"2026-04-01T16:28:00","review":"Fantastic experience!  They made it easy and affordable!","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Jodie D."},{"reviewId":"6ad8dc90-d34e-41b0-8e2b-f75dd059470e","range":0,"rating":5,"reply":"Thank you for your review, Tabitha! We appreciate customers who value good business practices and are glad we met your expectations.","replyTime":"2026-03-30T16:13:00","review":"Thanks for good business practices.","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Tabitha G."},{"reviewId":"8d492e91-8ef1-4e07-bdc4-41adce659fd8","range":0,"rating":5,"reply":"Thanks, Leticia, for highlighting our great customer service! We're glad your experience was quick and easy.","replyTime":"2026-03-29T10:25:00","review":"Great customer service. No problems quick and easy","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"Leticia G."},{"reviewId":"e812c7c6-3e37-40d6-88fc-cd9d4be33a7a","range":0,"rating":5,"reply":"We are pleased to hear about your seamless experience Brandon! Your positive feedback about our location and service means everything.","replyTime":"2026-03-28T09:38:00","review":"Great location and service and no issues, very seamless.","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Brandon T."},{"reviewId":"e2b50296-91c5-4a7e-84b6-d65d0f4d5b76","range":0,"rating":5,"reply":"We are glad to hear Sara provided excellent service during your visit for your brother, Jared.","replyTime":"2026-03-18T18:52:00","review":"I came to look at the place for my brother. Sara was a pleasure to deal with.","source":"Google","submissionTime":"2026-03-18T00:00:00","userName":"Jared 0."},{"reviewId":"f6e81580-2a88-400a-95dc-971e3c217822","range":0,"rating":5,"reply":"We are glad to hear you appreciated our customer service and found great value with us.","replyTime":"2026-02-25T13:24:00","review":"The customer service was great and the value is really good.","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"Jeremiah H."},{"reviewId":"eb42bb0a-f11a-4eb8-b8e6-14f7003694b5","range":0,"rating":5,"reply":"We are pleased to hear about the wonderful attitude of Sara! Thank you for the great feedback.","replyTime":"2026-02-18T13:12:00","review":"Wonderful actitud of Sara!!! Great customer service","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Sirius S."},{"reviewId":"80c3c4a2-7bae-4c08-a374-45a857cac60a","range":0,"rating":5,"reply":"Your review is appreciated. We sincerely value your feedback. Thank you for reaching out.","replyTime":"2026-02-18T14:54:00","review":"Extremely thorough and professional. Sarah was a great help! I was able to find exactly what I needed. Thank you!","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Desi d."},{"reviewId":"fd6286a9-3811-41e5-95c6-7760a5368087","range":0,"rating":5,"reply":"We're grateful for your kind words, Vered! Thank you for choosing Extra Space Storage.","replyTime":"2026-02-18T16:42:00","review":"So helpful and super friendly! Sarah was such a gem in helping us!","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Vered M."},{"reviewId":"bf71ede8-ac81-401c-9e1f-ecc886d2bb96","range":0,"rating":4,"reply":"We are overjoyed to hear about your positive experience with our great service and friendly staff. Thank you for sharing your feedback!","replyTime":"2026-02-14T15:12:00","review":"Great service, friendly staff, a little pricey.","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Karla"},{"reviewId":"6c9fe466-2915-4b83-b641-76e933a87a90","range":0,"rating":5,"reply":"Your positive experience means everything! Thanks for highlighting our friendly staff and straightforward process. Glad the golf cart added fun!","replyTime":"2026-01-31T13:50:00","review":"awesome service, friendly and thorough and i got to ride a golf cart. everything was very straightforward and affordable. the staff seemed to know their customers but in like a chill, appropriate way. ??","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"jazziestar"},{"reviewId":"f08fc23e-8427-4aae-973d-4798b14d42b1","range":0,"rating":5,"reply":"We are honored to hear your camper storage rental went smoothly! Glad we could provide hassle-free storage.","replyTime":"2026-01-29T14:30:00","review":"Easy rental for outside camper storage for a few months. No problems at all.","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Niamh"},{"reviewId":"8d40d11c-cbe8-46aa-bfee-fa9cc84c195e","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about our service at Extra Space Storage!","replyTime":"2026-01-28T11:36:00","review":"Great service","source":"Google","submissionTime":"2026-01-28T00:00:00","userName":"Andres O."},{"reviewId":"e34f8ff4-b24a-4a6a-987f-ef3c71d078db","range":0,"rating":5,"reply":"Thank you for your review! Happy our manager made your move-in quick and smooth.","replyTime":"2026-01-26T16:22:00","review":"Quick move in process, very helpful manager","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"Christopher L."},{"reviewId":"5704df05-5096-4645-a7fa-be9e6094f5d2","range":0,"rating":5,"reply":"We are glad to hear Sarah was incredibly helpful and accommodating! We appreciate your positive feedback.","replyTime":"2026-01-25T08:17:00","review":"Sarah was incredibly helpful and accommodating!","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Brianna K."},{"reviewId":"eff428f9-e8b3-4923-8bd0-ea6060bd52de","range":0,"rating":1,"reply":"Please contact us at (505) 226-8701 for assistance with your access issue.","replyTime":"2026-01-04T10:17:00","review":"UPDATE: The phone number provided as a response here is the number I was calling and leaving messages on while I was locked out. If I could give less than one star I would.\n\nI signed up less than 24 hours ago and regret it. I’m sobbing locked out because my access code worked for the gate but not the building. Just drove 12hours to get here and was assured access when I was due to arrive at 6. Was assured there is an after hours number but that is a lie, and the chat is too busy to. I want to cancel and receive a refund.","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Noemí"},{"reviewId":"20755e70-6e40-4f83-b7e3-cfab6bbc04e6","range":0,"rating":5,"reply":"Thank you for the wonderful feedback about Sarah! We're thrilled she provided helpful service and found the perfect storage solution for you.","replyTime":"2026-01-10T11:46:00","review":"Sarah, was super helpful and very informative about the storage unit we needed. Price, availability were perfect for our needs. Thank you!","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Lindsay M."},{"reviewId":"fd0eb9f1-b5fc-42b7-9f2e-f1a60b85aadf","range":0,"rating":5,"reply":"We are happy to hear Sarah and James provided such friendly, helpful service! Thanks for recognizing their great work.","replyTime":"2026-01-01T07:27:00","review":"Sarah and James are always super friendly and helpful ??","source":"Google","submissionTime":"2025-12-31T00:00:00","userName":"Megan R."},{"reviewId":"76372407-960b-4b6a-b72d-30507c3c232b","range":0,"rating":5,"reply":"Thank you for sharing! We're thrilled our friendly staff and clean, secure facilities made your experience great.","replyTime":"2025-12-31T07:14:00","review":"The staff are very friendly and helpful. The units look very clean and the place seems very secure.","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"Adam D."},{"reviewId":"70494781-dc84-49b1-87b9-007315fcd78f","range":0,"rating":5,"reply":"Our team appreciates your rating, Joseph. Thank you for being a loyal Extra Space Storage customer! ","replyTime":"2024-10-24T13:30:00","review":"Great experience, quite helpful.","source":"Google","submissionTime":"2025-12-16T00:00:00","userName":"Joseph G."},{"reviewId":"cad4f70b-6771-4c88-9419-04ee9b11affc","range":0,"rating":5,"reply":"We are thrilled to hear you found our team kind, professional, and accommodating! Thank you for choosing Extra Space Storage.","replyTime":"2025-12-16T09:01:00","review":"Extremely kind, professional, and accommodating!","source":"Google","submissionTime":"2025-12-16T00:00:00","userName":"Mitch P."},{"reviewId":"43a2280f-3587-4484-ae3f-33b80bd7a5fc","range":0,"rating":5,"reply":"Thank you for the kind words! We're glad Sara made your sign-up process smooth and easy.","replyTime":"2025-12-15T11:36:00","review":"Super easy to sign up and get unit. Sara at the desk was very helpful","source":"Google","submissionTime":"2025-12-15T00:00:00","userName":"Nichole G."},{"reviewId":"2d6cef23-c4c0-4b33-8a9f-080b3e9fbe58","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad Sarah provided professional and helpful service. We appreciate your trust in Extra Space Storage.","replyTime":"2025-11-29T12:49:00","review":"Very professional, Sarah was very helpful and professional! Thank you","source":"Google","submissionTime":"2025-11-29T00:00:00","userName":"Shawn J."},{"reviewId":"07ae67e2-595d-4268-94a6-3a96bd430020","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about James being professional and helpful. We appreciate your recommendation of our facility.","replyTime":"2025-11-20T11:25:00","review":"James is professional and extremely helpful. I would recommend this storage facility.","source":"Google","submissionTime":"2025-11-20T00:00:00","userName":"Dave R."},{"reviewId":"34b28854-a301-4373-916d-d4f47762ec6c","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We sincerely value your kind words about our efficient staff, clean, secure, and convenient storage spaces.","replyTime":"2024-11-21T08:17:00","review":"Very efficient staff, clean, well maintained new spaces. Totally secure and convenient!\nHave been disappointed by recent price increases. Things are expensive enough as it is without raising rates on existing, dependable customers! Raise fees for new customers, not good current renters.","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"Matt S."},{"reviewId":"97a42c4a-dc90-405f-9e4f-d3ea9e42d5c6","range":0,"rating":5,"reply":"We sincerely value your kind words about our clean facility and helpful staff. Thanks for recommending us!","replyTime":"2025-10-23T11:38:00","review":"I love this storage facility always so clean staff is so helpful and very nice highly recommend","source":"Google","submissionTime":"2025-10-23T00:00:00","userName":"jeanette b."},{"reviewId":"0053d06e-33ed-42af-8a74-884631a8dd07","range":0,"rating":5,"reply":"We are elated to hear about your smooth experience! James and our team appreciate your kind words about our service and clean, secure units.","replyTime":"2025-10-23T15:41:00","review":"I had such a great experience with this storage company! From start to finish, the process was so easy and stress-free. James was incredibly helpful. He explained everything clearly, answered all my questions, and made sure I felt comfortable with my choice. Everyone I interacted with was kind, professional, and genuinely cared about providing great service.\n\nThe prices were very reasonable compared to other places I checked, and the units were clean and secure. It’s rare to find a company that makes things this simple and pleasant, but they really did! I definitely recommend this storage company to anyone looking for a smooth, affordable, and friendly experience.","source":"Google","submissionTime":"2025-10-23T00:00:00","userName":"Amber L."},{"reviewId":"3a12144e-8195-4479-8b07-8a2000bdbb14","range":0,"rating":5,"reply":"Thank you for sharing! Thrilled Sarah made your setup quick and easy. We appreciate your feedback!","replyTime":"2025-10-21T12:12:00","review":"Super quick and easy set up!! Sarah was very very helpful","source":"Google","submissionTime":"2025-10-21T00:00:00","userName":"Rodney B."},{"reviewId":"029677d4-c16a-4b22-be4b-31c0015baad9","range":0,"rating":4,"reply":"Thank you for sharing! We're glad you appreciate the value, space, and refrigeration features we offer.","replyTime":"2025-10-18T07:40:00","review":"It's great for the price you pay. It's huge and refrigerated","source":"Google","submissionTime":"2025-10-17T00:00:00","userName":"Robert M."},{"reviewId":"d397e46b-a8ae-4beb-9267-9201f75979de","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience! Arielle and Anthony provide outstanding service. We appreciate your kind words!","replyTime":"2025-10-09T07:37:00","review":"Excellent location and staff.\nArielle and Anthony are the best!\nGreat service!","source":"Google","submissionTime":"2025-10-08T00:00:00","userName":"The z."},{"reviewId":"59a90c5f-8cb1-4085-99ec-3bec8b8c7128","range":0,"rating":5,"reply":"We are utterly delighted to hear about your smooth online reservation and quick same-day access! Thanks for choosing our convenient 8th street location.","replyTime":"2025-10-06T18:13:00","review":"The 8th street location is super convenient, and super private! When I reserved online, it was a very simple process and done in under 10 minutes. We were able to access the unit same day (I reserved at 6 AM and we took stuff over at 9 AM!). My partner needed a vehicle parking spot as well + they said they would contact him when one was available. They called within 4 days!","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Bailee V."},{"reviewId":"c017592a-426c-4b00-a826-7c01b0c0d056","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you're happy with the clean space and room for your stuff!","replyTime":"2025-09-16T12:36:00","review":"It was nice and clean in the storage I like how much room I have to put all my stuff in","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"James M."},{"reviewId":"573331a6-5d48-4632-a223-da60ce3cc1b1","range":0,"rating":5,"reply":"Thank you for taking the time to share! So happy Sarah and our team made your experience great!","replyTime":"2025-09-12T12:51:00","review":"Sarah was amazing!!!!! She helped me in every possible way!!! Also the other facilities had great employees we love Extra Space!!!","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"Bridget C."},{"reviewId":"9d09cbf1-83e5-4acc-99cc-54ef27b8b6c5","range":0,"rating":5,"reply":"Thanks for the kind words about Sara! We're thrilled she made your experience great with her helpful, friendly service.","replyTime":"2025-09-10T07:44:00","review":"Sara was Very helpful and friendly!","source":"Google","submissionTime":"2025-09-11T00:00:00","userName":"Yanely b."},{"reviewId":"8dfdb6bb-e353-497d-a9f0-155f9a5c194d","range":0,"rating":5,"reply":"We are pleased to hear you found our rates and facilities great for your storage needs!","replyTime":"2025-09-11T09:21:00","review":"Great place for storage needs. Great rates and well kept facilities.","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"David B."},{"reviewId":"f6965b8f-b70d-47c8-870a-3d1492f33ad6","range":0,"rating":5,"reply":"We are overjoyed to hear about your excellent customer service experience with us!","replyTime":"2025-09-11T09:25:00","review":"Excellent customer service","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"Shanriqa B."},{"reviewId":"d89a71a1-6997-4ef4-8bd6-331a2c3fc7b6","range":0,"rating":5,"reply":"We genuinely admire your loyalty! Thanks for choosing us again and recognizing our clean facilities and service.","replyTime":"2025-08-23T10:07:00","review":"Excellent customer service.  Clean facilities.  I am a repeat customer here moving from a different Extra Storage location","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Casey S."},{"reviewId":"43fa21ea-be84-4488-89f5-402ffc9b4bcd","range":0,"rating":5,"reply":"We are thrilled to hear that James provided super helpful service and everything was clean and ready!","replyTime":"2025-08-21T16:37:00","review":"Everything was clean and ready to go, James was super helpful with everything from when I walked in to setting up my account.","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"sila i."},{"reviewId":"d086480b-905a-46e8-9cf4-64823f3851b7","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our deals and helpful team! Thanks for choosing us.","replyTime":"2025-08-19T18:47:00","review":"Great deals !! Amazing, helpful people in the office (:","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Sativa A."},{"reviewId":"cb421e75-1d67-4f41-8e14-16a383637584","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Salvador! We're so happy you experienced great service with us.","replyTime":"2025-08-16T16:45:00","review":"Great service","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Salvador A."},{"reviewId":"bfb09dcd-64da-4028-b9f3-9890985d3a61","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Sarah and the team provide great service! Their dedication to maintaining a clean and professional environment is truly appreciated. Thanks for the helpful heads-up about rates. We always aim to be transparent about our pricing structure, and we're glad you find our establishment reliable despite the rate changes. Your feedback is valuable in helping us continue to improve our customer experience.","replyTime":"2025-08-11T07:51:00","review":"Sarah is a great site manager with a great team of employees. The place is kept very clean, and everything is run professionally. You must be on the alert however; if you rent off the web, you'll get a special web rate which will only last for a couple of months. Then they'll send you a postcard in the mail, saying they're going to double your rate. Be ready for this...that being said, it's still a reliable establishment run by pleasant people.","source":"Google","submissionTime":"2025-08-10T00:00:00","userName":"Greensmith"},{"reviewId":"cac32f0b-3892-466b-bee7-020ea47752c2","range":0,"rating":5,"reply":"We are grateful you chose us for your RV storage needs! Happy we could help make it easy.","replyTime":"2025-08-08T15:57:00","review":"Thanks for helping out with my RV Rental","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Robert F."},{"reviewId":"558ee6b1-3d7a-478d-8219-3e78c11171c8","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Sarah and our easy reservation process, Patrick!","replyTime":"2025-07-16T09:43:00","review":"Extremely helpful, working with this storage company has been the easiest company so far, even with my hectic schedule, and reservation changes were easy with Sarah helping.","source":"Google","submissionTime":"2025-07-15T00:00:00","userName":"Patrick"},{"reviewId":"02364ce8-1207-4b89-88a1-7edb345b3ba5","range":0,"rating":5,"reply":"We are delighted to hear James provided excellent service and a great deal for your trailer! Thanks for your business, Carlos! ??","replyTime":"2025-07-10T16:30:00","review":"James was very helpful and gave me an excellent deal to park my trailer. Good doing business there! ??","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Carlos V."},{"reviewId":"31bc9040-3fae-4bae-a8b7-bb28503e3020","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thanks for highlighting John's helpful service and our easy setup process.","replyTime":"2025-07-10T16:30:00","review":"Professional service. very easy to setup.  John was very helpful in setting up my account.","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Ricardo B."},{"reviewId":"ad983f75-8aa3-4604-8533-a1178335818a","range":0,"rating":5,"reply":"We appreciate your positive feedback regarding your experience with our service, Walter!","replyTime":"2025-07-02T10:41:00","review":"Excellent service","source":"Google","submissionTime":"2025-07-02T00:00:00","userName":"walter f."},{"reviewId":"117ace59-1f77-441c-b322-0bf2cd593f5e","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience! Thanks for highlighting our professional team and convenient truck access.","replyTime":"2025-06-17T12:39:00","review":"this is the best storage. The most important thing is what professionals work here. in just 5 minutes they found me a unit of the right size. the guys are very polite and attentive. very convenient access for any truck. out of 10 points I give 11!!!!","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"???? ?."},{"reviewId":"adca5e48-10b8-4337-9b98-c10eb1bf5a9d","range":0,"rating":5,"reply":"Hi F&j, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2024-05-08T13:54:00","review":"We had to make arrangements to store four (4) vehicles, from out of.state, and the folks at Extra Space have been super, very polite, cheerful, and professional. A pleasure to work with and a comfort knowing every thing is ready for our arrival.","source":"Google","submissionTime":"2025-06-05T00:00:00","userName":"F&J H."},{"reviewId":"2aed30ed-2ada-4462-8454-713e454c2ab1","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Sarah Huntsinger. Thank you for the recommendation!","replyTime":"2025-05-31T16:43:00","review":"Sarah Huntsinger is such a pleasure to work with! Highly recommend.","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Pablo T."},{"reviewId":"d7625cba-054c-4f58-a52f-76faa0fe3ed5","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for your kind words!","replyTime":"2025-05-14T15:23:00","review":"Easiest process, friendly staff, clean, and spaced out nice for easy access. ??","source":"Google","submissionTime":"2025-05-14T00:00:00","userName":"Gabriel C."},{"reviewId":"7095efda-4760-44e8-8138-825d515a6a90","range":0,"rating":5,"reply":"We're ecstatic to hear that Lena's and Sarah took care of you during your time using our storage facility. Thank you for sharing your experience!","replyTime":"2025-05-05T10:21:00","review":"No problems with my time using this storage facility. Lena’s and Sarah took care of me and made the process easy.","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Ryan A."},{"reviewId":"d2440a31-e17a-45fc-9ee5-1e6cf50dafe6","range":0,"rating":5,"reply":"Your positive experience with Mrs. Lanae is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2025-03-28T18:06:00","review":"Mrs. Lanae was awesome. She took care of all my storge needs. 10/10. Would recommend.","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"Charles C."},{"reviewId":"ebf2fc62-0e8a-4337-9611-e2192ae2a285","range":0,"rating":5,"reply":"Thank you immensely for the positive feedback! We're glad to hear you had a great experience with us.","replyTime":"2025-03-28T17:51:00","review":"Easy peazy. All good ??","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"Bryce B."},{"reviewId":"df0962b8-6590-4955-89fa-4a1663b8368e","range":0,"rating":5,"reply":"Thank you for your review, Andrew! We appreciate your feedback and are glad Sarah was able to assist you promptly.","replyTime":"2025-02-22T14:52:00","review":"Had a problem with the gate on my first visit. Sarah was quick to fix the issue and was very polite and professional! Highly recommend this location.","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Andrew I."},{"reviewId":"e8a68064-0d06-4cd9-ba11-b8366684b541","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, David Francis. We appreciate your kind words about our service.","replyTime":"2025-02-12T13:46:00","review":"Very nice and friendly","source":"Google","submissionTime":"2025-02-12T00:00:00","userName":"David F."},{"reviewId":"66c8b208-d5a9-4916-a04b-85387868577d","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our storage facility. Thank you for choosing Extra Space Storage!","replyTime":"2025-02-05T07:52:00","review":"Although I haven't parked my trailer there yet, the check in and rental process was very easy. The manager was great in assisting with the check in process and the monthly rental price was very economical. Would definitely recommend this storage facility!","source":"Google","submissionTime":"2025-02-05T00:00:00","userName":"Robert"},{"reviewId":"d41d8ab2-d170-4378-96b1-289dcc9ecbf7","range":0,"rating":5,"reply":"Thank you for your positive feedback. We are glad to hear that you had a great check-in process with our friendly staff at Extra Space Storage.","replyTime":"2025-01-31T09:32:00","review":"The checkin pricess was great. very friendly staff","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"LaVera W."},{"reviewId":"8a815e2a-d67c-433e-9136-8dcc56e2c11f","range":0,"rating":5,"reply":"We deeply cherish your positive feedback on our sharp and clean office hours. Thank you for reaching out.","replyTime":"2025-01-20T17:51:00","review":"On point, sharp and clean. Office was open until 6pm on a Monday.","source":"Google","submissionTime":"2025-01-20T00:00:00","userName":"Reuben T."},{"reviewId":"f11bebd6-e6d1-4314-b8fd-a820ade6da61","range":0,"rating":5,"reply":"We are overjoyed to hear about your 5-star experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-01-15T07:20:00","review":"5 stars","source":"Google","submissionTime":"2025-01-14T00:00:00","userName":"Lonnie H."},{"reviewId":"f675e884-b302-4cd2-9f46-259b668c78e8","range":0,"rating":1,"reply":"We're disappointed to hear about your experience. Please feel free to reach out to us at (505) 226-8701 to discuss this further. Thank you for sharing your feedback.","replyTime":"2024-12-13T17:08:00","review":"They attempted to almost double my rates three months after I moved in. Had to fight with them not to. Then they did the original double amount the following year. It seems their business model is to get you in a unit then raise your rates, because it's a pain to move out of a unit once you're there, until you've had enough and leave. My opinion is that this is a near bait and switch situation and should be the object of a class action law suit.","source":"Google","submissionTime":"2024-12-13T00:00:00","userName":"Christopher E."},{"reviewId":"a17b4f3e-6fab-4358-904d-8fb21ac18808","range":0,"rating":5,"reply":"We're ecstatic to hear you had excellent service at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-12-05T09:11:00","review":"Exelent service","source":"Google","submissionTime":"2024-12-05T00:00:00","userName":"Jeff M."},{"reviewId":"f72554c9-ecea-4c55-9235-90d15858d91d","range":0,"rating":4,"reply":"We are delighted to hear about your positive experience with our friendly and helpful staff. Thank you for sharing your feedback.","replyTime":"2024-11-24T08:24:00","review":"It's always a joy to have contact with a friendly and helpful staff person.\n\nI needed to rent a small space, and even so, was treated like the most important client to ever walk in.\n\nGood customer service deserves praise.","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"Josh A."},{"reviewId":"9a2970c2-71be-4f3c-9008-2db09e75fe20","range":0,"rating":5,"reply":"We appreciate your kind words about Sarah! Thank you for sharing your positive experience with us. It's wonderful to hear that Sarah has assisted you with your challenges and provided such pleasant interactions. We're grateful to have team members like her who go above and beyond for our customers. Your recommendation means a lot to us, and we appreciate your support of both Sarah and our location.","replyTime":"2024-11-24T08:21:00","review":"Sarah is great! I always have such a pleasant experience when I talk to her.  She has helped me with some interesting challenges and I highly recommend her and this location.  Thank you Sarah!!","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"Christi R."},{"reviewId":"9e8b9727-82aa-414a-9b28-1d7bd6d5ae5a","range":0,"rating":1,"reply":"Your concerns are noted, and we sincerely apologize for the unfortunate incident you experienced. We're here to address any issues you've encountered and are taking your feedback very seriously. We understand the frustration you must be feeling, and we want to assure you that we are actively working on resolving the problems you've mentioned, including the security footage access and refund process. Our team is committed to improving our systems and procedures to prevent such incidents in the future. We appreciate your patience as we work through these matters.","replyTime":"2024-11-14T07:16:00","review":"Renting was a smooth process. I was able to secure a good space for my RV with a minimum of effort. In addition to introductory rates, there are other options that reduced my cost. My old storage facility didn't offer anything like that.\n\n11/12/24 - I have to modify my review after my trailer was stolen from this facility, exactly one week after I put it there, using an old access code that was left in their system. While the facility manager was very cooperative, it was difficult to get security footage from their security company to provide to the police. There has also been a problem with my refund, and there is no indication when it will be resolved.","source":"Google","submissionTime":"2024-11-12T00:00:00","userName":"Janet L."},{"reviewId":"ae0173d8-f8d8-47d1-b79c-09ed11447d80","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. We appreciate your perspective.","replyTime":"2024-11-10T11:11:00","review":"Great pricing, great communication, fast and friendly.","source":"Google","submissionTime":"2024-11-10T00:00:00","userName":"Anthony L."},{"reviewId":"76c8bd7b-d053-4b9a-880a-ecbc13858235","range":0,"rating":1,"reply":"Please accept our sincere apologies for the unsatisfactory experience you had at our Extra Space Storage location. We are deeply concerned about the security issues you've raised, particularly regarding the theft of your travel trailer and the delayed notification. Your feedback is invaluable to us, and we take these matters very seriously. We will thoroughly investigate the incident and address the security concerns you've mentioned. Our goal is to ensure the safety and security of all our customers' belongings, and we clearly fell short in this instance. Thank you for bringing this important matter to our attention. We appreciate your feedback as it helps us improve our services and security measures.","replyTime":"2024-10-22T07:05:00","review":"My travel trailer was stolen from this location. Manager did not look at the video footage even to determine the date and time of the theft  although she admitted that she had access to view it. They didn't notify me it was missing until 3-4 weeks AFTER it was noticed missing. Saw another vandalized RV on the property..was told by the manager it has been that way for 6 months and they have not reported it to police. VERY questionable security practices at this location.\n\nUPDATE: I was called by the incorrect district office for this location and was told he was not the correct person to speak to regarding this incident and proceeded to hang up on me. Also, the staff attempted to move me out of my storage location without my authorization while the investigation is pending.","source":"Google","submissionTime":"2024-10-22T00:00:00","userName":"Patrick C."},{"reviewId":"5de9fa22-18d4-48bc-93ee-e8325261daa0","range":0,"rating":5,"reply":"We are elated to hear that renting with us was a smooth process and that you found a good space for your RV. Thank you for choosing Extra Space Storage!","replyTime":"2024-10-21T13:21:00","review":"Renting was a smooth process. I was able to secure a good space for my RV with a minimum of effort. In addition to introductory rates, there are other options that reduced my cost. My old storage facility didn't offer anything like that.","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"Janet L."},{"reviewId":"d5b5a2f1-1808-4cd9-868e-e8ccca3e560d","range":0,"rating":5,"reply":"We're honored to hear that Carla was very helpful and friendly.","replyTime":"2024-10-09T10:33:00","review":"Carla was very helpful and friendly.","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"RaeAnn"},{"reviewId":"de58aec1-ccfc-4cde-929e-7b3a1c2fb259","range":0,"rating":5,"reply":"We genuinely admire Carla's nice and pleasant service.","replyTime":"2024-10-07T10:01:00","review":"Carla is very nice and pleasant","source":"Google","submissionTime":"2024-10-07T00:00:00","userName":"carmen p."},{"reviewId":"13c25454-9b48-4ed6-8d75-9ea417fb5393","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are pleased to hear that you had a hassle-free experience and that Karla provided excellent service. Thank you for choosing Extra Space Storage.","replyTime":"2024-10-05T12:00:00","review":"I was referred by a friend and I must say I am very happy with our decision to rent a space for our Rv. Overall it was a hassle free experience and upon our arrival we were greeted by Karla who was very nice full of energy who then took us to our spot. Highly recommend for your storage needs and once again thank you Karla!","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"Ponce B."},{"reviewId":"86b2268a-b1bf-4247-a70a-637e8e8da19b","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear you had a great experience with our customer service.","replyTime":"2024-09-28T07:58:00","review":"They have great customer service, this is our second time getting a storage with them defiantly recommend it!","source":"Google","submissionTime":"2024-09-28T00:00:00","userName":"Johana V."},{"reviewId":"20f08af7-4af0-4a97-a3c6-7249f8a6ddcd","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Marsha! We're glad to hear you're satisfied with our services at Extra Space Storage on 8th St.","replyTime":"2024-09-24T09:23:00","review":"I’m glad to have found Extra Space storage on 8th St. The grounds are well-kept, and the indoor climate- controlled building is always clean. Sarah and Carla respond quickly to messages, and are friendly and helpful.","source":"Google","submissionTime":"2024-09-24T00:00:00","userName":"Marsha S."},{"reviewId":"6a170069-5179-49ee-9bad-5529833384de","range":0,"rating":5,"reply":"Thank you for your review, Met Rose. We are glad to hear about your positive experiences with Extra Space Storage.","replyTime":"2024-09-20T08:21:00","review":"I have rented storage through extra space on several different occasions and must say that my experience with them has been good. The staff has always been attentive to my needs and prompt when it came to concerns. I will probably never rent from another company again. I’d recommend extra space to anyone that has storage needs and can proudly say I’m one satisfied customer.","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Met R."},{"reviewId":"bdd35bbc-0b6c-4bec-9919-c6580d8ccc1f","range":0,"rating":5,"reply":"We are thrilled to hear that Karla was able to help you so much and answer all your questions. Thank you for your kind words, Mikela!","replyTime":"2024-09-14T10:42:00","review":"Karla helped me so much i really appriciate her help i couldnt ask her for anything else.answer all my questions thank you so much for all your help karla.. you are the best worker anyobe could have","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"Mikela A."},{"reviewId":"461c4173-4f59-4175-b424-6f38df09b3b7","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, David Smith. Thank you for recognizing Sarah's helpfulness and pleasant demeanor.","replyTime":"2024-09-11T14:14:00","review":"Sarah was very helpful and pleasant.","source":"Google","submissionTime":"2024-09-11T00:00:00","userName":"david s."},{"reviewId":"d93e8120-9ef0-441f-bfbd-3bca7eaa0fa1","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that you found our staff very nice and helpful!","replyTime":"2024-09-06T15:44:00","review":"Very nice and helpful!","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Seth R."},{"reviewId":"9eea70c4-8826-4f34-aa11-6dc51df826a7","range":0,"rating":5,"reply":"We're delighted to hear that you had a great experience with Extra Space Storage. Thank you for your kind words!","replyTime":"2024-09-05T10:01:00","review":"Thanks for Storage aging or stuff you guys are really awesome in a good Storage place so if you guys need a storage get with them ?","source":"Google","submissionTime":"2024-09-05T00:00:00","userName":"Ivan M."},{"reviewId":"3447e1fc-e12c-443e-be32-a4843128b8c0","range":0,"rating":1,"reply":"Please accept our sincere apologies for the multiple issues you experienced during your time with us. We truly value your feedback and will address your concerns regarding the reservation discrepancy, move-out charges, and communication problems. We understand your frustration, and we will review our policies and procedures to ensure better service in the future. Thank you for bringing these matters to our attention, as it helps us improve our operations. We regret that your experience with us was unsatisfactory, and we appreciate you taking the time to share your thoughts.","replyTime":"2024-09-03T07:16:00","review":"Update: now I’m pissed! First my reservation was for an 50 ft space and then I show up to a smaller space. Had to get it sorted.  There’s always an issue either coming or going with this place! Upon move-out and acknowledgment of not seeing my Rv in the unit/lot I called to dispute being charged. I was moved out of my location before the date of my monthly charge and not given a pro rated rate but charged the entire month forward! There was no resolution offered and the woman was full of attitude and ready to end the call there was no one else I could speak to and there was nothing she could do! There’s always a solution and something you can do to work something out!! This is ridiculous especially when the space is no longer being used by me and possibly already rented to a new tenant! What kind of business practice/compromise is that? Bad taste in the beginning of my reservation and ending with an even worse one now! You can get a pro rated rate on move in and move out but not in my case at all? Laaaammmeee I will never use or recommend Extra Space again and especially this location…they also steal your money! I would also like to note I never received any written notification or agreed to an increase in rent either! I’m pretty sure that isn’t legal so keep on justifying ripping people off! I’ll let this review live here too warn others of your shady practices at this location!","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Kasandra M."},{"reviewId":"eae78a66-97d5-4cc8-9b10-9b04c71e984d","range":0,"rating":5,"reply":"We're pleased to hear you found our facility awesome!","replyTime":"2024-08-28T11:37:00","review":"Awesome facility!","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Pete M."},{"reviewId":"c6b8b100-e011-47bd-9ff8-0b6db77a853c","range":0,"rating":5,"reply":"We are overjoyed to hear that you found our staff helpful and with amazing personalities. Thank you for sharing your experience with us!","replyTime":"2024-08-24T15:54:00","review":"Help staff and amazing personality","source":"Google","submissionTime":"2024-08-24T00:00:00","userName":"Crystal R."},{"reviewId":"c83d1199-83d2-4f24-9e67-f7e009837d9f","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Eric Lauber. Thank you for acknowledging our efforts to upgrade the facility and for recognizing our staff's communication.","replyTime":"2024-08-17T11:33:00","review":"Staff communicated well, explaining features and benefits of the facility. Owner is investing to upgrade the facility.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Eric L."},{"reviewId":"b9e649ee-6f6c-407c-a636-45c11e7429c2","range":0,"rating":5,"reply":"We deeply respect your feedback, Bryan Lambe. We're glad to hear you had a great experience with Stew at Extra Space Storage. Thank you for considering us for your future storage needs.","replyTime":"2024-08-16T11:39:00","review":"Great service from Stew and he explained things clearly and multiple times (which was great). Can see renting from this place in the future if I need a unit again","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Bryan L."},{"reviewId":"a6d29996-7e80-4b18-9892-80440801b1f9","range":0,"rating":5,"reply":"We are grateful for your positive feedback. Thank you for taking the time to share your experience with us.","replyTime":"2024-07-23T12:37:00","review":"The process to set-up the storage unit was smooth and completed in a timely fashion. The person who helped (Sarah) was courteous and answered questions that I had. I would recommend this location if you need a storage unit fir your belongings.","source":"Google","submissionTime":"2024-07-23T00:00:00","userName":"Rebecca B."},{"reviewId":"e37c6fb8-0e56-48ff-976c-34c3129e4412","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear Carla provided excellent service. If you have any further needs, feel free to reach out at (505) 226-8701.","replyTime":"2024-07-18T14:15:00","review":"Carla was very nice and courteous! Got everything done in a jiffy.","source":"Google","submissionTime":"2024-07-18T00:00:00","userName":"Jamal D."},{"reviewId":"73639145-1b0d-41c4-98e5-1001a140e188","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us. We're thrilled to hear about your exceptional experience with our manager and the cleanliness of our facilities. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-15T10:18:00","review":"Excellent customer service. The manager here is beyond wonderful and dedicated to making sure customers are taken care of. She came in on a Sunday when office was closed and her day off to help me with my gate code! The facilities are clean and well maintained. Truly exceptional experience and customer service is hard to find these days but they have it in abundance here.","source":"Google","submissionTime":"2024-07-15T00:00:00","userName":"Unavailable N."},{"reviewId":"732e7e5a-3e68-4a35-9dc6-9c47c94db2a7","range":0,"rating":5,"reply":"Thank you for your kind words, William. We are glad to hear that you had a positive experience at our facility.","replyTime":"2024-07-12T16:19:00","review":"Very nice and clean facility. The staff was very professional and friendly easy to communicate with.","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"William R."},{"reviewId":"4307e418-6803-45c6-948c-2714e94003ea","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Carla. We are excited to hear about your positive experience with us.","replyTime":"2024-07-11T10:05:00","review":"Carla was very courteous and friendly.","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"Jesus S."},{"reviewId":"b35c73fb-16e1-4597-b792-1d3d9eea0635","range":0,"rating":5,"reply":"We're thrilled to hear that you had a great experience with our super friendly staff and found great value in our prices! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-11T16:04:00","review":"Super friendly staff!! Great price and value!","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"Amelia C."},{"reviewId":"2003091f-8aae-403d-9ff3-c218496beefd","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with our friendly and prompt customer service! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-11T17:20:00","review":"Friendly and prompt customer service!","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"Patrick C."},{"reviewId":"171c738d-3a6c-466a-9457-2a8386b3042b","range":0,"rating":5,"reply":"We greatly appreciate your feedback and are pleased to hear that our staff was friendly and helpful. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-03T15:29:00","review":"Very friendly and helpful","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"David W."},{"reviewId":"ff4b9901-236a-4eb5-8a8a-d557c0ec64e2","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are thrilled to hear that you found our online set up process quick and easy. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-27T09:33:00","review":"Quick and easy online set up process..friendly staff and lots of space available, clean facility! A+++","source":"Google","submissionTime":"2024-06-27T00:00:00","userName":"Alex C."},{"reviewId":"5d8955d6-e0dd-41b2-a0b3-13af149457ee","range":0,"rating":5,"reply":"We're pleased to hear that you had an awesome experience with our service. Thank you for your kind words!","replyTime":"2024-06-27T16:55:00","review":"Awesome service.  Super patient and friendly","source":"Google","submissionTime":"2024-06-27T00:00:00","userName":"PHILLY D."},{"reviewId":"7258ea93-81fd-4e79-90a2-42e9b1b3ae20","range":0,"rating":5,"reply":"We're glad to hear that our team was able to assist you in a professional and helpful manner. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-18T10:40:00","review":"Very nice and professional ladies. Very helpful and explained everything.","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"Erica R."},{"reviewId":"38b93332-e92f-4b98-90e1-bfe3c494f661","range":0,"rating":5,"reply":"We are pleased to hear that you had a pleasant and pain-free experience with us. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-18T10:40:00","review":"Pleasant and pain free experience :)","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"Dezert M."},{"reviewId":"c374f7bb-c956-4e4c-b167-0561f8d522f3","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Carla at Extra Space Storage. Thank you for sharing your feedback! If you have any further questions or need assistance, please don't hesitate to reach out to us at 888-storage.","replyTime":"2024-06-13T16:36:00","review":"Carla was so outgoing, she greeted us with a smile. She was very helpful with our situation. She went above and beyond to help us. Thank you so much extra space storage, and especially Carla. We need more people like you!","source":"Google","submissionTime":"2024-06-13T00:00:00","userName":"Dennis S."},{"reviewId":"c7688173-b654-4a48-a8aa-83b34d72e6b1","range":0,"rating":5,"reply":"We're overjoyed to hear that your experience with us was clean, easy, and helpful. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-11T12:27:00","review":"Clean, easy transition, and the staff could not have been more helpful!!","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"Rebecca M."},{"reviewId":"31f8d60e-0feb-4de1-8fee-182cf5b4bdf2","range":0,"rating":5,"reply":"Thanks for the great review, Randy! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Mo and Reina reflects that! Please call us at (505) 226-8701 if you have any questions!","replyTime":"2022-04-06T13:24:00","review":"The site is clean & well maintained. We especially like our temperature controlled unit. Carla, Assistant Manager, is extremely kind, helpful & totally customer service oriented.","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Randy R."},{"reviewId":"091ce465-fad0-4f94-a08c-feee8c294ce1","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us! We're glad we could help you today.","replyTime":"2024-06-08T09:41:00","review":"Helped a lot today! Thank you","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Pablo T."},{"reviewId":"241ea686-8555-45e7-a06a-88eac183ba27","range":0,"rating":5,"reply":"We're glad to hear that you had a fantastic experience with Carla at our Extra Space Storage location. Thank you for the positive feedback!","replyTime":"2024-06-08T14:38:00","review":"This place is fantastic, the staff is absolutely wonderful!! Carla the BEST!!!","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Ashley R."},{"reviewId":"f67bdbc0-e995-4285-9956-c4b10c92cf4b","range":0,"rating":5,"reply":"We are excited to hear about your positive experience with us. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-06T16:17:00","review":"Very helpfull and easy to use","source":"Google","submissionTime":"2024-06-06T00:00:00","userName":"Ramon R."},{"reviewId":"657abbae-147f-4bce-ab0c-adf53db7f27c","range":0,"rating":1,"reply":"We are sorry to hear that you are disappointed with your experience. We would like to learn more about your situation so that we can take steps to address the issue. Please contact us at (505) 226-8701 so that we can speak with you about your concerns.","replyTime":"2024-06-03T17:46:00","review":"I've not had the greatest experience here. Thousands of dollars worth of things were stollen from my unit and no one helped me get it resolved. Then after I moved out of the unit, they charged my account. Even though we fully moved out on the 1st of the month.","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"kinzy x."},{"reviewId":"420e7b09-5c36-43d5-a4d2-79d58a7aee5e","range":0,"rating":5,"reply":"Thanks for your kind words. We appreciate your feedback and are glad to hear about your positive experience with us. If you have any further questions or need assistance, please don't hesitate to reach out.","replyTime":"2024-05-30T10:18:00","review":"Super sweet staff. Sarah and Carla are super helpful and patient. Average pricing","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"Liberty G."},{"reviewId":"833b3d96-d796-400c-ad67-50e659d93647","range":0,"rating":5,"reply":"Your review is appreciated. Thank you for acknowledging Carla's excellent service.","replyTime":"2024-05-30T16:02:00","review":"excellent service. Thank you Carla.","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"Alex T."},{"reviewId":"bedbe4c7-fe77-4bc2-9c18-4a5a168810d9","range":0,"rating":5,"reply":"Your positive experience with our reservation process and helpful staff is greatly appreciated. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-28T09:30:00","review":"I was able to make reservation on-line for the storage space I needed and several days later when I arrived to take possession the ladies (Sarah and Carla) were very helpful to process my request. What was very easy!","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"Douglas A."},{"reviewId":"3fc5a0d5-2a5f-4a0f-b78d-7a103678ea5f","range":0,"rating":5,"reply":"We're overjoyed to hear that Carla provided you with great customer service. Thank you for recommending us!","replyTime":"2024-05-28T11:03:00","review":"Very great customer service.. Carla  was very helpful with me.. I really recommend them","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"Ivan C."},{"reviewId":"32bc7097-5790-4142-bdbb-ca0d3ccaf522","range":0,"rating":5,"reply":"We greatly appreciate your feedback. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-16T11:51:00","review":"Great customer service.","source":"Google","submissionTime":"2024-05-16T00:00:00","userName":"Antoinette L."},{"reviewId":"54a34a09-634b-4c94-b461-ab205497fe5a","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Carla! We are honored to provide a safe and secure space for your belongings.","replyTime":"2024-05-16T16:40:00","review":"Carla is amazing. So helpful, courteous, and made me feel Confident my stuff is in a safe space. Couldn’t ask for more","source":"Google","submissionTime":"2024-05-16T00:00:00","userName":"Ally B."},{"reviewId":"df221fd2-7b97-4f17-9bc5-d81150f72c53","range":0,"rating":5,"reply":"Hi Madison, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2024-03-25T15:06:00","review":"Very good customer service over the phone and very informative, great experience","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"Madison H."},{"reviewId":"d9b964ba-92a8-4b23-8f82-f246085ca5ee","range":0,"rating":5,"reply":"Thank you for the review, Andrea! We pride ourselves on excellent customer service so we're thrilled that Carla was able to assist you! Please call us at 888-storage whenever you need us.","replyTime":"2024-05-02T14:11:00","review":"Carla has excellent customer service.  Goes above and beyond!","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Andrea C."},{"reviewId":"7ab80ac6-da10-45f9-a3eb-de92ac9eab53","range":0,"rating":1,"reply":"Brandon, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-06T07:43:00","review":"Mo is awesome.\n\nUnfortunately she has moved on and the service here is not good. There are a 2 employees that are good. Unfortunately I do not know their names. The company as a whole is disappointing and disrespectful to their customers. Their fees are outrageous and above the national average. Avoid at all costs.","source":"Google","submissionTime":"2024-04-30T00:00:00","userName":"Brandon E."},{"reviewId":"7d5f53f5-e122-4ed0-82db-91187f000810","range":0,"rating":5,"reply":"Wow, thank you for the 5-star rating Mario! We are grateful for customers like you. ","replyTime":"2024-02-11T00:04:00","review":"Sarah and Carla are some of the most friendly people I've met, and helpful as well! Great service indeed.","source":"Google","submissionTime":"2024-04-30T00:00:00","userName":"Mario G."},{"reviewId":"c0d42945-f0bf-4e94-b87b-18b551cdbcc7","range":0,"rating":5,"reply":"Hi Melinda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sarah! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-04-29T13:50:00","review":"Sarah was very accommodating in explaining the process of procuring a storage unit. She's a great representative for your company","source":"Google","submissionTime":"2024-04-26T00:00:00","userName":"Melinda G."},{"reviewId":"2b8f13c1-9bd8-44bc-b2f9-285af0fee705","range":0,"rating":5,"reply":"Hi Manana, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Carla! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-19T15:27:00","review":"Carla was great customer service and so helpful","source":"Google","submissionTime":"2024-04-18T00:00:00","userName":"Manana S."},{"reviewId":"82d9b438-cd0d-4a46-af2a-665dc3b29c61","range":0,"rating":5,"reply":"Thank you for the kind words, Fuck! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-18T14:24:00","review":"Great customer service, looking forward to renting a unit once I've collected enough for it. Thanks for the showing!","source":"Google","submissionTime":"2024-04-17T00:00:00","userName":"Fuck G."},{"reviewId":"44547cd1-e5e4-403c-a591-dfab2aed13f7","range":0,"rating":5,"reply":"Hi Kimberly, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.\n","replyTime":"2024-04-18T17:27:00","review":"The lady was super nice. Super friendly. Grounds was super clean. If I need a storage u it I will come here!!","source":"Google","submissionTime":"2024-04-17T00:00:00","userName":"Kimberly M."},{"reviewId":"bfc22b8d-b351-41b4-8bf5-8233ff9b974d","range":0,"rating":5,"reply":"Thanks, Dana! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r\n","replyTime":"2024-04-17T15:20:00","review":"On site customer service are very helpful and attentive. Very courteous on the phone and anticipates customers needs. Great experience.","source":"Google","submissionTime":"2024-04-15T00:00:00","userName":"Dana Y."},{"reviewId":"89f7c4d0-d906-4397-9c74-962bdb2b77e5","range":0,"rating":2,"reply":"Your feedback is very important to our team, Lori. We're sorry to hear you're unhappy with your experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.\n","replyTime":"2024-04-14T09:01:00","review":"UPDATE: It really PAINS me to downgrade this place from five stars to two stars, because I really love the employees. They are so nice, always happy. It is such a pleasure to speak with them! The facilities are very clean, and seem secure, as well.\n\nHowever, the two star rating is for the company in general. HUGE rate hike after I've been a customer for maybe six months. From $60 to $112 per month! Plus, my debit card is NEVER accepted via phone or internet, so I have to go into the office or call Sarah directly to pay, so I'm constantly charged late fees. I look forward to leaving this company asap.\n\nThe women who work here are SUPER friendly and helpful! It's always a pleasure to speak with or see them.","source":"Google","submissionTime":"2024-04-12T00:00:00","userName":"Lori"},{"reviewId":"568f576f-ae41-45ed-9c94-97acc1e157a9","range":0,"rating":5,"reply":"Thank you for the review, Michael! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-11T12:19:00","review":"Very informative and friendly staff! Carla was very kind and attentive to my request.","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Michael H."},{"reviewId":"7759f1f5-1428-4054-b78e-0e3e9ae3a037","range":0,"rating":5,"reply":"Thank you for the kind words, Moe. We're happy to hear that Carla was very helpful! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2024-04-11T12:45:00","review":"Carla is a very helpful and outstanding person all around!","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"moe t."},{"reviewId":"db903f3c-c62d-4d0d-b267-fcbb3a00f41b","range":0,"rating":5,"reply":"Hi Shawn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2024-04-10T09:48:00","review":"This place is first class — centrally located, secure, and serviced by some of the friendliest folks in Albuquerque. As a long-term tenant, I wouldn’t hesitate to recommend this ES location.","source":"Google","submissionTime":"2024-04-09T00:00:00","userName":"Shawn E."},{"reviewId":"98c27d50-d69b-4bc3-8c92-5888eb89db69","range":0,"rating":5,"reply":"Kalina, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-04-06T10:37:00","review":"Excellent, nice staff. Very approachable and knowledgeable.  It was quick and easy signing up for the unit no problems","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Kalina K."},{"reviewId":"47d94d21-9d33-4e54-a22b-03d6bb31d85b","range":0,"rating":5,"reply":"Thank you for the review, Ronald! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you ever need any help with your rental, come by the office or call us at 888-storage.  ","replyTime":"2024-03-26T18:01:00","review":"Good customer service.","source":"Google","submissionTime":"2024-03-26T00:00:00","userName":"Ronald B."},{"reviewId":"8db6f6e3-e4ed-422e-b305-4e8b8fcfed76","range":0,"rating":5,"reply":"Thank you for the excellent rating, Joseph! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-02-12T12:26:00","review":"Excellent service very friendly staff","source":"Google","submissionTime":"2024-03-21T00:00:00","userName":"Joseph E."},{"reviewId":"f33ff605-1f25-450e-b185-42f3b2e8442d","range":0,"rating":5,"reply":"Hi Daniel, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2024-03-22T10:32:00","review":"The lady at the front desk is amazing and extremely nice and helpful wonderful service","source":"Google","submissionTime":"2024-03-21T00:00:00","userName":"Daniel C."},{"reviewId":"a1744344-d12f-4aca-9b1d-8ec097b7a8aa","range":0,"rating":5,"reply":"Thanks for renting with us at Extra Space Storage, Sean! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being an Extra Space Storage customer. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance. ","replyTime":"2024-03-20T16:42:00","review":"Sara is great. I rented a regular unit and asked  to be called when a climate controlled unit became available,\nand she called right after someone informed of their vacancy.","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Sean A."},{"reviewId":"e3241130-fa88-4bda-be9b-fc01f8f8db85","range":0,"rating":5,"reply":"Thank you for the kind words, Andres! We're committed to providing excellent customer service. Feel free to reach out any time at 888-storage.  \n","replyTime":"2024-03-18T15:39:00","review":"I was treated very well great customer service..","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"ANDRES R."},{"reviewId":"a6189861-faca-42cc-8f36-507dd935c2ca","range":0,"rating":5,"reply":"Thank you for the review, Arianna! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-14T12:52:00","review":"The lady working there was real sweet and helpful.","source":"Google","submissionTime":"2024-03-14T00:00:00","userName":"Arianna L."},{"reviewId":"8f1020b9-9d8c-4313-b4b2-5fab62b818bb","range":0,"rating":5,"reply":"Thank you for the review, Heath! We pride ourselves on having a friendly, accommodating staff and are so happy Carla was able to assist you! Please stop by the office or call 888-storage if you need anything.","replyTime":"2024-03-07T12:35:00","review":"Carla is a wonderful staff member who has helped me out immensely as I am going through some stuff with family after my dad passed away. I couldn’t thank her more. You have one amazing employee with Carla!!!","source":"Google","submissionTime":"2024-03-07T00:00:00","userName":"Heath T."},{"reviewId":"592275ec-6ab8-4ee7-bacf-76441d88a9fe","range":0,"rating":5,"reply":"Ramón! We're glad to hear that you had a positive experience with us! We are happy to hear Lana was responsive and accommodating. If you have any storage needs, we would love to have you back! Feel free to reach out any time at (505) 226-8701.","replyTime":"2024-03-06T08:03:00","review":"I thought Lana was very responsive, accommodating, and helpful.  She makes working with Extra Storage Space a productive and rewarding experience.  I have an excellent memory of this experience.\n03/05/2024 -  I had another favorable experience at Extra Space Storage.  I didn't catch the name of the person I was talking to but when I went to pay my March rent I found her to be muy simpática.\nBoth of us had lost our mothers in the past year.  We shared the immense grief we felt.  The simple act of paying this month's rent became an intense connection not only with another human being but also with the existential realities of love and death.  Your agent is  credit to your organization","source":"Google","submissionTime":"2024-03-05T00:00:00","userName":"Ramón F."},{"reviewId":"76c803d7-89dc-4720-85dc-09111c3754f2","range":0,"rating":4,"reply":"Hi Kevin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2024-02-28T12:37:00","review":"Nice customer service, clean newer units. Unit rent increases every month after the first year. RV rates are good.","source":"Google","submissionTime":"2024-02-28T00:00:00","userName":"Kevin D."},{"reviewId":"4a0656cc-7076-4d52-9563-aca7d49914dc","range":0,"rating":5,"reply":"Hi Donna, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2024-02-26T12:00:00","review":"Great location, great prices and outstanding customer service.","source":"Google","submissionTime":"2024-02-24T00:00:00","userName":"Donna L."},{"reviewId":"b1322d76-2586-4aea-a737-7ecdb48dc4c0","range":0,"rating":1,"reply":"We're sorry to hear about your experience, Bobby. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (505) 226-8701 so that we can assist with your concern.\r\n","replyTime":"2024-02-23T08:01:00","review":"Had my camper there for 2 months. Only thing good about this place was the price. Well, you get what you pay for. I got back to my trailer and found it vandalized. A hole was drilled into my diesel tank for my heater, causing over $200 worth of damage. Don’t make my mistake and use extra space. You’ll regret it","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"Bobby M."},{"reviewId":"f9388b1c-cfa4-4e60-96ec-25bc8fb6b765","range":0,"rating":5,"reply":"Thank you for the kind words, Jeremiah. We're glad Carla was able to help! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2024-02-19T11:55:00","review":"Carla","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Jeremiah A."},{"reviewId":"61286cbb-2fa6-4fb7-b19a-24f2f5a7104a","range":0,"rating":5,"reply":"Hi Lori, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if you need any future assistance.   \n","replyTime":"2024-02-20T08:11:00","review":"The women who work here are SUPER friendly and helpful! It's always a pleasure to speak with or see them.","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Lori"},{"reviewId":"1e7d90d3-e77b-4315-a6f8-ac5cfa3586db","range":0,"rating":5,"reply":"Thank you for the kind words, Radha. We're happy to hear that Carla was great and very helpful! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2024-02-08T13:46:00","review":"Carla was great and very helpful. Best employee I’ve encountered here in all my years of having a storage unit here. Thanks !","source":"Google","submissionTime":"2024-02-08T00:00:00","userName":"Radha A."},{"reviewId":"c5a287f3-19a9-4fc4-b142-f873fb5aee7c","range":0,"rating":5,"reply":"Thank you for the review, D! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2024-01-31T12:31:00","review":"I like Extra Space Storage. I rented a small unit about 6 Month's ago. They have Security gates, Security, Video Surveillance\nOffice Hours are:\nMon-Fri 9:30-6:00 p.m.\nSat: 9:00-5:30 p.m.\nSunday Closed\nCustomers have access from\n6:00 a.m.-10:00 p.m. Every Day\nPrices are reasonable\nEmployees are Friendly and knowledgeable which made my Experience ?? Great! ??\nCustomer Service is a PlUs","source":"Google","submissionTime":"2024-01-31T00:00:00","userName":"d A."},{"reviewId":"2a0ab972-a65d-4ead-8d4c-ad10111d59ad","range":0,"rating":5,"reply":"Hi Mario, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Carla and Sarah! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2024-01-22T09:54:00","review":"Carla and Sarah were wonderful and very helpful.","source":"Google","submissionTime":"2024-01-21T00:00:00","userName":"Mario V."},{"reviewId":"e00733e5-7b93-4441-90c0-ffd23f10b8d2","range":0,"rating":5,"reply":"Hi Dakota, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2024-01-19T14:18:00","review":"Friendly and efficient!","source":"Google","submissionTime":"2024-01-19T00:00:00","userName":"Dakota C."},{"reviewId":"110a94f5-1256-4fc5-892c-907c9a39240b","range":0,"rating":5,"reply":"Hi Laudente, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2024-01-18T09:31:00","review":"The service that I get at the 8th  Street storage has been excellent since I’ve been here. Every question is answered, and every situation taken care of. Thank you for the wonderful service.","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"Laudente M."},{"reviewId":"f6411617-4252-41c8-862b-e58a389e7f69","range":0,"rating":5,"reply":"Thanks for the kind words, Veronica! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (505) 226-8701 if you need anything.\r","replyTime":"2024-01-18T11:32:00","review":"Staff was AMAZING, never had any trouble with them! I would recommend this place for anyone.","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"Veronica E."},{"reviewId":"c1fd0401-348e-4df9-8a50-7aad6e917e44","range":0,"rating":5,"reply":"Hi Mark, thanks so much for your review! We are thrilled to hear your experience with Carla was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2024-01-11T11:33:00","review":"Today I received a phone call from one of the most helpful people I I have ever meet in a customer care position. Her name is Carla and she works over at the “extra storage space” over at\n“1901 Eighth St NW\nAlbuquerque, NM  87102\nUnited States”\nShe called and informed me that I had 5 days to pay my storage fee or I would have to pay a late fee, I’m happy that she called because I have had a really busy/ hectic beginning of the year. When I received the call she l literally went above and beyond for me, I was incredibly stressed out about how much a had to move she even went to the extent to help transfer my storage from the one facility to a closer one near me that I could even park my car at which was one less stressful thing I had on my mind. She could not have better timing on the phone call, not only that her attitude and sympathy for my situation made everything so much easier and she really put my mind at ease. There are not enough compliments to come close to describe of how professional, unique and understanding she is to not only myself but to the others she has helped along the way. She sure made my day and definitely made things a lot easier.\nThank you so much Carla.\nShe is the biggest reason why I am going to continue to use the extra space storage units, I hope to either only speak to her when they call or at least someone of her standards. I highly recommend that Carla deserves a raise at least a promotion, personally I'm not only speaking for myself but I have at least 3-4 other people that use the same storage and she has went above and beyond for them as well.","source":"Google","submissionTime":"2024-01-11T00:00:00","userName":"Mark A."},{"reviewId":"8d846bea-a1b2-4adc-98b8-4a8c6543f2a5","range":0,"rating":5,"reply":"Thank you for the review, Kasandra! We pride ourselves on having a friendly, helpful staff and are so happy Carla was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-06T15:10:00","review":"Carla was extremely helpful and kind! My reservation had a hiccup and she remedied it right away! A nice big secure property with easy access! My favorite location in Albuquerque!","source":"Google","submissionTime":"2024-01-06T00:00:00","userName":"Kasandra M."},{"reviewId":"3ee7140f-d057-4c2b-b1de-3520d76ba0d2","range":0,"rating":5,"reply":"Thank you for the excellent rating, Automatik! We're happy Carla was able to provide a smooth rental experience. Please stop by the office or call 888-storage if you need anything.","replyTime":"2023-12-21T17:12:00","review":"Carla was very helpful with the sign up process! Best rates in ABQ. Place seems very secure! Would definitely recommend!","source":"Google","submissionTime":"2023-12-21T00:00:00","userName":"Automatik M."},{"reviewId":"4ffd5e34-a9a3-4876-831b-61dd203ee5ec","range":0,"rating":5,"reply":"Hi Roger, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-12-11T17:47:00","review":"I found a great price online and the folks at extra space honored it even though several days had passed. They went above and beyond by making sure I got the space that was suitable for my travel trailer. The folks at extra space we’re super helpful and friendly. I had a great experience working with them and plan to park my RV there for months to come.Thank you Cara!","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"Roger M."},{"reviewId":"965d92dd-f8a0-459d-bf37-faacea7e9f33","range":0,"rating":5,"reply":"Thank you for the review, Santi! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-12-05T15:52:00","review":"Very helpful ladies in the office they help me get the best deal for my money and yeah","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"Santi"},{"reviewId":"5ff81788-97b0-45c7-b583-ed6df3a8c073","range":0,"rating":5,"reply":"Hi Katie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sarah! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-12-04T12:41:00","review":"Sarah is very friendly and helpful! I stored my car here for ~3 months with no issues. It was super quick and easy to sign up and move out of the unit. Highly recommend this location.","source":"Google","submissionTime":"2023-12-04T00:00:00","userName":"Katie B."},{"reviewId":"2aa37099-100c-4832-b36f-87fe98b3278b","range":0,"rating":5,"reply":"Hi Shelby, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Carla! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-01T12:14:00","review":"Extra Space Storage has the nicest employees. Carla’s kindness shines through in every interaction, making the storage process a breeze. Her genuine care for customers, patience, and willingness to go above and beyond truly make storing items at this facility a pleasure. Thank you!","source":"Google","submissionTime":"2023-11-30T00:00:00","userName":"Shelby"},{"reviewId":"49241ecf-b2ba-4169-b910-80870f620c8d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Terry. We are glad Sarah was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-11-28T09:29:00","review":"I found Sarah very quick to respond to my reservation, know where my unit would be and was quick to sign me up.  She seems to be very efficient.","source":"Google","submissionTime":"2023-11-28T00:00:00","userName":"Terry P."},{"reviewId":"590324d5-b18d-47f8-818e-859d6d92c311","range":0,"rating":5,"reply":"Hi Scott, thank you for your review. We're glad Sarah made the entire process very simple and easy! Please give us a call at 888-storage if you need further assistance with your storage needs. ","replyTime":"2023-11-27T15:43:00","review":"Sarah and Extra Space Storage made the entire process very simple and easy!  Thanks!","source":"Google","submissionTime":"2023-11-27T00:00:00","userName":"Scott"},{"reviewId":"949af79e-62c1-470c-a2b4-3614a8858c46","range":0,"rating":5,"reply":"Hi E, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2023-11-21T12:10:00","review":"Great customer service and quick to rent a unit. Very friendly staff.","source":"Google","submissionTime":"2023-11-21T00:00:00","userName":"E B."},{"reviewId":"9b59bafe-5d56-4855-94af-e4c221ce645d","range":0,"rating":5,"reply":"Hi Sabrina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Carla! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-11-21T12:10:00","review":"Carla was very knowledgeable. Highly recommend","source":"Google","submissionTime":"2023-11-21T00:00:00","userName":"Sabrina K."},{"reviewId":"dd0b842a-e4c9-4c73-b3b7-a531bb597d4b","range":0,"rating":5,"reply":"Hi Marina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Carla! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-11-21T12:49:00","review":"The Lady, I think Carla who helps us was attentive to our needs.","source":"Google","submissionTime":"2023-11-21T00:00:00","userName":"Marina G."},{"reviewId":"51d037ef-c8f7-47db-9709-414cb31bac0a","range":0,"rating":5,"reply":"Hi Beverly, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (505) 226-8701?\r","replyTime":"2023-11-07T11:43:00","review":"My concern about the storage on eighth Street where I have my RV they tend to keep that gate open a lot and I don't feel my RV is safe due to the fact they've already tried to pry open the window granted I do have insurance on it I'd prefer not to have damages to my trailer or I have to do a claim I would like to see that gate closed when I come to check on my RV other than that I think the storage company","source":"Google","submissionTime":"2023-11-07T00:00:00","userName":"Beverly “."},{"reviewId":"d26ed791-6827-4a11-96bb-383987ab9454","range":0,"rating":1,"reply":"Gregory, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (505) 226-8701 so that we can learn more about your experience. ","replyTime":"2023-10-30T15:11:00","review":"They've started to leave the gate open all day.\nSo any Crack head can wonder in. That area is full of crime and they are doing the minimum to protect your property.\nGo elsewhere","source":"Google","submissionTime":"2023-10-30T00:00:00","userName":"Gregory M."},{"reviewId":"a9241cd0-5340-465c-a98a-cba0336e8110","range":0,"rating":5,"reply":"Thank you for the excellent rating, Chris. We are glad our manager Serena was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2023-10-26T12:57:00","review":"Excellent service. Thank you Serena!","source":"Google","submissionTime":"2023-10-26T00:00:00","userName":"Chris W."},{"reviewId":"ad662d60-036b-463d-ab45-137d158f5293","range":0,"rating":5,"reply":"Thanks for choosing Extra Space Storage for storing your recreational vehicle. We are so glad to hear that you had a positive experience. If you have any storage needs in the future, we would love to welcome you back! Call us at (505) 226-8701. ","replyTime":"2023-10-26T15:46:00","review":"Serena was an angel helping us out of a bad situation. Our truck broke down while towing our 5th wheel RV out of state and we needed a place to store it until the truck is fixed and we can come back to Albuquerque. She was so kind and made sure we had a spot that we could get into. Amazing service you don't see often enough.","source":"Google","submissionTime":"2023-10-26T00:00:00","userName":"Lindsi H."},{"reviewId":"6793fccc-7e57-4241-b645-7431646ea399","range":0,"rating":5,"reply":"Hi Rodney, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2023-10-07T10:31:00","review":"Excellent customer services. Very helpful for all questions","source":"Google","submissionTime":"2023-10-07T00:00:00","userName":"Rodney M."},{"reviewId":"b9da4c1c-a2ed-4856-9190-bfaf967a54b8","range":0,"rating":5,"reply":"Hi Marcelia, thank you for your review. We're glad Sarah was friendly and helpful. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-10-09T15:12:00","review":"SARAH WAS FRIENDLY AND HELPFUL.","source":"Google","submissionTime":"2023-10-06T00:00:00","userName":"Marcelia T."},{"reviewId":"0059fe22-7541-4e5a-ba71-9c979025c357","range":0,"rating":5,"reply":"Hi Angie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.\n","replyTime":"2023-09-24T09:31:00","review":"Very very nice people and amazingly clean and quite property","source":"Google","submissionTime":"2023-09-23T00:00:00","userName":"Angie M."},{"reviewId":"baa1f5ac-a0ee-4671-8f80-c477d5448cba","range":0,"rating":5,"reply":"Hi Seven, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sarah! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-09-19T15:30:00","review":"Sarah is awesome!! She was extremely patient with me and took the time to show me around the units. I am very happy in choosing this place and the customer service is impeccable!!","source":"Google","submissionTime":"2023-09-19T00:00:00","userName":"Seven M."},{"reviewId":"a77e20b8-3519-462c-af37-bd5f1dad8d74","range":0,"rating":1,"reply":"Robert, We appreciate your review. We apologize for the inconvenience caused by the unexpected two-day closure and the lack of notification. Our team should have taken better care in informing you about this situation in advance, and we understand how frustrating it must have been for you to arrive and find the facility closed. We have taken note of your feedback regarding our staff's response to the closure, and we will address this to ensure better communication in the future. We regret that you have chosen to leave our facility and understand your disappointment, especially if the service you previously received from our staff was more to your satisfaction. We appreciate your past support and if there is anything we can do to assist you further, please do not hesitate to reach out to us at (505) 226-8701.","replyTime":"2023-08-12T15:13:00","review":"Storage facility didn’t notify me of a two day closure a couple of week ago for resurfacing.  Found out about the closure when I attempted to gain access (on the first day) to the facility.  Staff was clueless about how to handle this. Main office also sent no email or text notification on the closure.  At 4 pm of the second day of the closure an email was sent about the resurfacing of the facility.  Consequently, I lost two days work as my tools were stored at the facility.\nI have since left this facility.\nThis place has gone downhill.  Old staff was kind and friendly.","source":"Google","submissionTime":"2023-08-12T00:00:00","userName":"Robert A."},{"reviewId":"fa4a38a3-3bcf-4db7-b0fe-c45fcf9ad9dd","range":0,"rating":5,"reply":"Thanks for choosing Extra Space Storage for storing your trailer. We are so glad to hear that you had a positive experience. If you have any storage needs in the future, we would love to welcome you back! Call us at (505) 226-8701. ","replyTime":"2023-08-08T15:34:00","review":"Moving to Albuquerque, I was able to get a space for my trailer over the phone.  Service was excellent!","source":"Google","submissionTime":"2023-08-08T00:00:00","userName":"Steven M."},{"reviewId":"bd0fdae0-ac4d-4c23-8e0f-8fcb208ac829","range":0,"rating":5,"reply":"Hi Ernesto, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2023-08-01T10:27:00","review":"Very professional, easy process and great price","source":"Google","submissionTime":"2023-08-01T00:00:00","userName":"Ernesto M."},{"reviewId":"3c79310d-dd18-44b4-9664-e7b140904322","range":0,"rating":5,"reply":"Thanks Basil! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2023-07-20T11:35:00","review":"Needed a storage unit, and Ruben at the 8th street location was fabulous! Great customer service!! I feel confident knowing my things are safe and secure. Thank you Ruben!","source":"Google","submissionTime":"2023-07-20T00:00:00","userName":"Basil V."},{"reviewId":"baf770d9-10b3-4a1b-b693-a4ad8954b945","range":0,"rating":5,"reply":"We appreciate your kind words about Sarah Huntsinger and we're thrilled that she provided you with excellent assistance during your account setup and unit tour. Maintaining a clean and organized facility is a top priority for us, so we're delighted to hear that you found everything in pristine condition. If you have any further questions or need additional assistance, please don't hesitate to reach out to us at (505) 226-8701.","replyTime":"2023-07-03T11:38:00","review":"Sarah Huntsinger was very helpful in setting up my account and showing me the unit. The facility was clean, as was the unit.","source":"Google","submissionTime":"2023-07-03T00:00:00","userName":"mjg n."},{"reviewId":"f0931d66-0d11-4416-9268-8362466f417a","range":0,"rating":5,"reply":"Hi Barbara, Thank you for taking the time to share your positive experience at Extra Space Storage. We're thrilled to hear that Sarah was helpful and provided excellent customer service. We will make sure to pass along your kind words to her. If you need any further assistance, please don't hesitate to reach out to us at (505) 226-8701. ","replyTime":"2023-06-25T09:15:00","review":"Your staff was helpful. Sarah was polite and she explained things throughly. Thank you.","source":"Google","submissionTime":"2023-06-24T00:00:00","userName":"barbara r."},{"reviewId":"a67d7597-6b7e-43a9-bb0e-b24fe4672332","range":0,"rating":5,"reply":"Thank you for the review, Lmautowholesale! We pride ourselves on having a friendly, accommodating staff and are so happy Sarah and Lesha were able to assist you! You can reach us at 888-storage if you need anything.","replyTime":"2023-04-10T17:42:00","review":"Very professional service. Both Sarah & Lesha made genuine efforts & took competent action toward problem resolution.","source":"Google","submissionTime":"2023-04-10T00:00:00","userName":"LMautowholesale D."},{"reviewId":"f97c4e9d-fc62-4aa4-bd91-67e1fbb5583f","range":0,"rating":5,"reply":"Thank you for the kind words, Robert! We're committed to providing excellent customer service. Feel free to stop by the office if you need anything! \n","replyTime":"2023-04-06T09:21:00","review":"Great facility. Excellent customer service from all staff especially Iesha","source":"Google","submissionTime":"2023-04-06T00:00:00","userName":"Robert G."},{"reviewId":"6cd9b354-49c3-4409-9d71-953471a95bd9","range":0,"rating":5,"reply":"Thanks for the awesome review, Felicia! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (505) 226-8701 if you need anything.","replyTime":"2023-03-29T16:53:00","review":"Best customer service iv got","source":"Google","submissionTime":"2023-03-29T00:00:00","userName":"FELICIA G."},{"reviewId":"a49c309c-4d4d-4f35-9622-293daad27986","range":0,"rating":5,"reply":"Shadiin, we are so happy to hear that we could accommodate you and provide a seamless rental experience. Thank you so much for choosing Extra Space  Don’t hesitate to call us at 888-storage if you need anything. Storage!\n","replyTime":"2023-03-28T09:36:00","review":"Everything worked seamlessly!","source":"Google","submissionTime":"2023-03-28T00:00:00","userName":"Shadiin G."},{"reviewId":"18394961-6e47-4cae-aaff-db814c29fdf7","range":0,"rating":5,"reply":"Thank you for the kind words, Lisa. We're glad Sarah has been informative and helpful! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2023-02-23T17:12:00","review":"Sarah is fantastic! Very informative and helpful. I would highly recommend coming in because of the great service.","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Lisa B."},{"reviewId":"3196ff5a-f50c-4d9b-8d39-959e552f5af1","range":0,"rating":5,"reply":"Hi Al! Thank you so much for the positive review. It's great to know how professional and helpful Sara has been. If you ever need anything don't hesitate to give us a call at (505) 226-8701 or stop by the facility! ","replyTime":"2023-02-21T14:26:00","review":"Sara was great , she helped me move in and out . Very professional She did go out of her way helping me through my experience. I recommend this location","source":"Google","submissionTime":"2023-02-21T00:00:00","userName":"al a."},{"reviewId":"7df821f0-e547-4dcd-bf72-083e8bac1928","range":0,"rating":5,"reply":"Hi Belle! Thank you so much for the positive review. We are glad Sarah has been great to work with. If you ever need anything don't hesitate to call us at (505) 226-8701 or stop by the facility! ","replyTime":"2023-02-11T16:33:00","review":"Sarah is super sweet and just a delight to work with! She will make sure any issue you have gets solved ASAP!","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"Belle W."},{"reviewId":"3b0d59fb-df84-4b83-a63f-ccd97ff31968","range":0,"rating":5,"reply":"Thank you for the kind words, Mariah. We're thrilled to know Sarah and Nigel were a big help with your move out process! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2023-02-03T14:18:00","review":"Thank you Sarah and Nigel for making my dad's move out super easy!","source":"Google","submissionTime":"2023-02-03T00:00:00","userName":"Mariah S."},{"reviewId":"77b4a0f9-d5f6-4b54-9c73-a0dba006d02c","range":0,"rating":3,"reply":"Hi Robert, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.","replyTime":"2023-02-03T16:27:00","review":"Customer service is great, but security is lacking, my unit and the one next to it were broken into. I'm out almost three thousand dollars worth of property, not having insurance is my fault but eight cameras and there are still blind spots, and the security officer said they deal with break-ins often, locks only keep honest people honest, but why have cameras if the video is not going to be used to at least try and identify the thieves I mean at least try and why have blind spots? And the rude extra space customer service agent \"I am having a Judge Judy moment here. If you rent a car, a house, an apartment, you need to get insurance\" didn't help I was just ripped off and was not asking to be reimbursed.","source":"Google","submissionTime":"2023-02-03T00:00:00","userName":"Robert H."},{"reviewId":"f9d77aa3-c3b4-4deb-ac90-2cc9df510906","range":0,"rating":5,"reply":"Thank you for the kind words, Jay. We're glad Nigel was helpful, pleasant, and efficient! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2023-01-27T09:10:00","review":"Extremely pleasant and efficient transaction. Nigel, the service rep, was very helpful. I highly recommend!","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"Jay R."},{"reviewId":"32f1d5ac-0cab-43a9-a5c7-858f20a582a7","range":0,"rating":5,"reply":"Thank you for the kind words, Omagof. We're glad Nigel was able to help! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2023-01-27T17:10:00","review":"nigel is no nice and helpful","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"omagof"},{"reviewId":"a519da00-6967-48b7-9b77-5f01140b1cb0","range":0,"rating":5,"reply":"Thanks for the kind words, Alan! We appreciate you recommending us to your friends and family. We think Nigel is great too! Don't hesitate to stop by the office or contact us at (505) 226-8701 if you need anything.\n","replyTime":"2023-01-23T09:44:00","review":"Excellent secure service.  Plenty of options to fit every storing need.  I will definitely use Extra Space Storage again and absolutely recommend ito my friends and family or anyone looking for storage space.  Look for Nigel best customer service rep. Knows his stuff and always finds the best offer for me to save money. Thanks Nigel! You Rock??","source":"Google","submissionTime":"2023-01-23T00:00:00","userName":"Alan G."},{"reviewId":"f73a230e-d32f-4bb4-b680-3247d814cba2","range":0,"rating":5,"reply":"Hi Caitlyn, thank you for recommending us. We're glad Nigel was so down-to-earth, and funny, and made the entire move-in process streamlined. Feel free to stop by the office if you need anything! \n","replyTime":"2023-01-19T08:16:00","review":"Nigel was so down to earth and funny. Really made the entire move in process streamlined. 10/10 would recommend","source":"Google","submissionTime":"2023-01-19T00:00:00","userName":"Caitlyn B."},{"reviewId":"09dbc6b6-6d70-4bc6-8699-0cb6bae3b48f","range":0,"rating":5,"reply":"Thank you for the kind words, April! We're committed to providing excellent customer service. We are so happy you are satisfied with your rental rate! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-01-16T13:53:00","review":"Excellent customer service! It was very simple to rent a unit for exactly the number of weeks we needed it. And it was a great price considering it was an indoor unit. Would definitely use them again.","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"April D."},{"reviewId":"af2eab8b-4ea1-46ed-ab1f-f4ecade3156d","range":0,"rating":5,"reply":"Thanks for the review, Monique! We are glad Nigel hit the mark for you! As always, give us a call at 888-storage if you need anything.\n","replyTime":"2023-01-12T12:08:00","review":"NIGEL!! THIS GUY HAS BEEN A LIFE SAVER OVER AND OVER AGAIN. HE HAS GONE ABOVE AND BEYOND EVERY TIME HE HAS ASSISTED ME. I APPRECIATE YOU. I WILL BE GIVING REFERRALS TO MY FAMILY AND FRIENDS. THANK YOU AGAIN","source":"Google","submissionTime":"2023-01-12T00:00:00","userName":"Monique B."},{"reviewId":"65ae097b-cb3c-487e-be38-41477453522e","range":0,"rating":5,"reply":"Thanks for the positive review. It means a lot to our team, Elaine. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Nigel. Email us at customerservice@extraspace.com if you need anything!","replyTime":"2023-01-12T07:44:00","review":"Nigel is so very friendly and helpful!  He has tremendous customer service skills. I had a problem with my RV storage space and he fixed it immediately.  The property is always well cared for.  Access is easy.  What more could I want? Well, free would be good ?? but outside of that I couldn't ask for more.","source":"Google","submissionTime":"2023-01-11T00:00:00","userName":"Elaine"},{"reviewId":"014622d8-3753-4596-8401-6d7b3ea9e68c","range":0,"rating":1,"reply":"Your feedback is very important to our team, Mike. We're sorry to hear you're unhappy with your rental rate. We'd love a chance to talk with you directly, please call us at 888-storage. ","replyTime":"2022-12-26T19:03:00","review":"Rented a 5x15 unit for $76/month because it was the best price around. 3 months later got a notification it would be rising to $125/month. Sorely disappointed in this company for pulling such a scam.","source":"Google","submissionTime":"2022-12-26T00:00:00","userName":"Mike L."},{"reviewId":"cecebb7d-15da-4740-9048-f9655ac8520c","range":0,"rating":5,"reply":"Thank you for the kind words, John. We're glad our team was nice and professional to work with! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2022-12-14T16:22:00","review":"Great communication.  Nice people. Professional. Well handled in everyway.","source":"Google","submissionTime":"2022-12-14T00:00:00","userName":"John M."},{"reviewId":"f8bc1bea-e6bb-4816-a11a-8f3cca7f31b1","range":0,"rating":5,"reply":"Your review is appreciated, Monique. It's wonderful to know Nigel has been compassionate and able to help you find the perfect size unit for your needs. We are thrilled to know you found our property secure. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.\n","replyTime":"2022-11-29T14:06:00","review":"Nigel was AMAZING. He had exceptional customer service skills, he helped me find the best size and deal for my space. He also had compassion for my current situation which was so kind of him. Nigel also went above and beyond ensuring my things were kept safe and initiated things as needed to ensure my needs were met. I've had a storage before but let me tell you all..this guy went ABOVE and beyond. Thank you!!","source":"Google","submissionTime":"2022-11-29T00:00:00","userName":"Monique"},{"reviewId":"efc4ca56-249e-42ae-989b-f7f796b80491","range":0,"rating":5,"reply":"Thank you for your review, Evening! Providing renters with clean, quiet, and accessible facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-11-29T12:50:00","review":"Clean, easy to access, quiet, in a great location. I was able to lease a space and pay online, and then accessed my space after hours with zero problems.","source":"Google","submissionTime":"2022-11-29T00:00:00","userName":"Evening S."},{"reviewId":"2ac66929-da74-4104-a032-90cbef5fca6e","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Tanya. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the gate. In the meantime, give us a call at (505) 226-8701 if you need anything.","replyTime":"2020-07-07T10:24:00","review":"Awesome the gate is broken","source":"Google","submissionTime":"2022-11-20T00:00:00","userName":"Tanya L."},{"reviewId":"bb917949-4964-4dd4-84ab-289b2fa87542","range":0,"rating":5,"reply":"We agree that Nigel is fantastic! Thanks for leaving a note to let them know you appreciate them, Clayton! Stop by our office if you need anything in the future! ","replyTime":"2022-11-20T07:18:00","review":"NIGEL WAS THE BEST. THANK YOU SO MUCH","source":"Google","submissionTime":"2022-11-19T00:00:00","userName":"clayton o."},{"reviewId":"4ccfc96c-ba1e-42a0-ab10-bf7b05eea2a7","range":0,"rating":5,"reply":"We think Nigel is great too! Thanks for the positive review, Sondra. Feel free to stop by the office if you need anything! ","replyTime":"2022-11-20T07:16:00","review":"Nigel was amazing in helping us with our storage needs. Thank you so much","source":"Google","submissionTime":"2022-11-19T00:00:00","userName":"Sondra T."},{"reviewId":"9e89fb39-3e6b-40a2-8bf2-bf8168de3409","range":0,"rating":5,"reply":"Hi Maris, thank you for your review. We're glad Nigel provided you with wise words of wisdom. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-20T07:17:00","review":"Nigel, thank you for the wise words of wisdom today","source":"Google","submissionTime":"2022-11-19T00:00:00","userName":"Maris G."},{"reviewId":"00dab798-27ce-4448-bdbc-1d07d8187cff","range":0,"rating":5,"reply":"Hi Sabrina, thank you for your review. We're glad Nigel was so helpful yesterday. We're committed to providing excellent customer service. Stop by our office if you need anything in the future! \n","replyTime":"2022-11-20T07:16:00","review":"Nigel was so helpful yesterday when i was inquiring about a 5x5 at extra space and i couldn't be more grateful. I realized i  needed something a little bigger. Great customer service! ??","source":"Google","submissionTime":"2022-11-19T00:00:00","userName":"sabrina r."},{"reviewId":"95668237-5dfa-47b5-8934-cbbbe22a4ba8","range":0,"rating":5,"reply":"Thank you for your kind words, Mike. Security is our top priority and we appreciate that you have trusted us with your belongings! We are always here to help at 888-storage.","replyTime":"2022-11-13T07:18:00","review":"I was very pleased with the storage facility. Great security. But through the years it got very expensive.","source":"Google","submissionTime":"2022-11-13T00:00:00","userName":"Mike M."},{"reviewId":"7a99a1af-0ada-4973-b388-5696004fca93","range":0,"rating":5,"reply":"Thank you for the review, Jerry! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions!","replyTime":"2022-11-09T14:58:00","review":"Friendly and professional.","source":"Google","submissionTime":"2022-11-09T00:00:00","userName":"Jerry J."},{"reviewId":"bd9e2d7a-6095-4cee-8e6a-b26d13ab35e2","range":0,"rating":5,"reply":"Thanks for the awesome review, E! It's wonderful to know Nigel provided you with great customer service! Don't hesitate to stop by the office or contact us at (505) 226-8701 if you need anything.","replyTime":"2022-11-08T13:49:00","review":"Nigel best customer service I've had in albuquerque\nBeen here 2 years much Love 2you\nFor getting me through this day with my storage","source":"Google","submissionTime":"2022-11-08T00:00:00","userName":"E “."},{"reviewId":"e4109b79-9edd-4124-bc1b-636d30f22a2e","range":0,"rating":5,"reply":"Thank you for the review, Stephen! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions!","replyTime":"2022-10-31T15:25:00","review":"Just rented a unit - manager was excellent and showed us how to enter and lock unit - awesome service…","source":"Google","submissionTime":"2022-10-31T00:00:00","userName":"Stephen L."},{"reviewId":"d3b85e25-9210-4b7f-afa0-ad12bea303ff","range":0,"rating":4,"reply":"Thank you for your kind words, Steve. Security is our top priority and we appreciate that you have trusted us with your belongings! If you have any questions, let us know at 888-storage.","replyTime":"2022-10-15T11:52:00","review":"Safe and affordable","source":"Google","submissionTime":"2022-10-15T00:00:00","userName":"Steve G."},{"reviewId":"981c7cd1-bc7a-4ca1-bd55-b796af72f599","range":0,"rating":5,"reply":"Thanks for the kind words, Monica! We appreciate you recommending us. Don't hesitate to stop by the office or contact us at (505) 226-8701 if you need anything.\n","replyTime":"2022-10-10T13:36:00","review":"If you ever need ans secure worry free Storage for whatever needs 9th street extra storage is the place to go.","source":"Google","submissionTime":"2022-10-10T00:00:00","userName":"Monica S."},{"reviewId":"987ba465-97b4-4092-b75e-117ead746c46","range":0,"rating":5,"reply":"Thanks for the awesome review, Sara! We work hard to meet the expectations of our customers, and we're happy to hear Nigel hit the mark for you! Don't hesitate to stop by the office or contact us at (505) 226-8701 if you need anything.","replyTime":"2022-10-10T16:06:00","review":"The man who works here I think his name was Nigel was really really great I would definitely recommend this place to all my friends just based on my experience with Nigel","source":"Google","submissionTime":"2022-10-10T00:00:00","userName":"Sara"},{"reviewId":"ece87067-c155-48ff-add5-e54bbb50321a","range":0,"rating":5,"reply":"Thank you for the kind review, Kenny. We're thrilled you had a positive experience with Nigel at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-11T09:07:00","review":"Went in to check this place out and the guy working there Nigel was really helpful great customer service he will definitely help this business to thrive just being there.","source":"Google","submissionTime":"2022-10-10T00:00:00","userName":"kenny e."},{"reviewId":"442c98f9-9f92-405a-a8b4-5902f2cb8448","range":0,"rating":5,"reply":"Hi Monique, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-01-05T12:20:00","review":"Extremely clean storage units. Absolutely no bugs or rodent issues. *****","source":"Google","submissionTime":"2022-10-08T00:00:00","userName":"Monique R."},{"reviewId":"7422b8b7-edb3-48f4-9d5e-cd8481905506","range":0,"rating":5,"reply":"Hello, Mario. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-09-13T17:21:00","review":"It’s feels good to talk to someone face to face when dealing with your personal property. This guys were really nice and very helpful!","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"Mario D."},{"reviewId":"e3d82aef-e7dd-47d3-9060-091b37f8e5a3","range":0,"rating":5,"reply":"Thank you for your review, Leslee! Providing renters with affordable, spacious, and climate-controlled facilities is our top priority. We're glad we were able to meet your storage needs and that our team was very helpful. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-08-29T10:25:00","review":"Very helpful, has all the space I need at an affordable price. I especially like that it's climate controlled and insured. The lady I spoke with was great.","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"Leslee G."},{"reviewId":"598bb179-d3f2-4b79-8278-9e45023dbeeb","range":0,"rating":5,"reply":"Thanks for the 5-star review, Jamie! We are so happy that you are enjoying the convenience of your drive-up access unit. Give us a call at 888-storage if you need anything else!","replyTime":"2022-08-28T10:18:00","review":"I just love the convenience of being able to pull right up to my \"\"garage\"","source":"Google","submissionTime":"2022-08-28T00:00:00","userName":"Jamie O."},{"reviewId":"58c15b0c-35ac-4b28-ad5f-14c3776ab036","range":0,"rating":3,"reply":"Cindy, thanks for the review. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing and we are sorry to hear that this has not reflected your experience. Can you please call us at 888-storage? We would love the chance to help.","replyTime":"2022-08-11T13:18:00","review":"The staff is professional & friendly. The facility is clean and well maintained. My first week someone DRILLED through the lock. To this day Extra Space Storage has not reached out to give me any details so I can report it no matter how many times I asked. Also, my unit cost was $68.  A couple months after move in they increased the price to $189. I'm a sick & disabled person on SSI. This is outrageous for a tiny  storage unit that gets broken into.","source":"Google","submissionTime":"2022-08-10T00:00:00","userName":"Cindy G."},{"reviewId":"263e9b14-3eab-4aff-af3f-90c447336a1f","range":0,"rating":5,"reply":"Hi Hilda, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, accommodating, and professional staff, so we are thrilled to hear that you had such a positive experience renting with Kimberly! We think she is great too! Thank you for your kind feedback. We are here to help! Please give us a call at 888-storage if anything comes up.\n\n","replyTime":"2022-08-10T12:01:00","review":"My experience with Kimberly was very professional, friendly, accommodating, fast as she was ready to receive me at my arrival. As always I have been very happy, extremely satisfied and impressed with at every location I have visited at Extra Space Storage. I can tell that every staff member has been trained to provide exceptional customer service. And that totally puts a plus in what I do. Thank you to all that form the great team!","source":"Google","submissionTime":"2022-08-09T00:00:00","userName":"Hilda A."},{"reviewId":"bd7a5b2a-9ba2-4bfc-99b3-e4d935d6b21e","range":0,"rating":5,"reply":"Hello, Gerard. Thank you for the review. We're so glad Mo could meet your storage needs. We're always here to help at 888-storage or customerservice@extraspace.com if you have any questions or need assistance with your rental.","replyTime":"2022-08-01T18:50:00","review":"I’m so glad I used this location. Mo was always extremely helpful and pleasant to work with. She was highly engaged in her work and does a great job in ensuring that the property is safe and secure.","source":"Google","submissionTime":"2022-08-01T00:00:00","userName":"gerard d."},{"reviewId":"2ad80fce-c83e-4d79-bbe0-c383daaf9476","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, D. We're committed to being your go-to stop for all your local storage needs! Providing renters with clean and secure facilities is our top priority. We're glad our manager was very sweet. Stop by our office if you need anything in the future!  \n","replyTime":"2022-07-31T08:01:00","review":"This self storage place is amazing clean very well secured with the gates awesome price I am so glad I Moved\nThe manager was very sweet and awesome give her a raise very nice woman\nThank you","source":"Google","submissionTime":"2022-07-30T00:00:00","userName":"D A."},{"reviewId":"3ee51e17-7f38-4935-a15e-8b3c4cc7b5f9","range":0,"rating":5,"reply":"Hello, Grizzly. Thank you for the 5-star review! We're so happy Raina could help. Call us at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2022-08-02T13:01:00","review":"Raina did a great job and honestly would recommend his service .","source":"Google","submissionTime":"2022-07-29T00:00:00","userName":"Grizzly T."},{"reviewId":"6e837471-8452-4e38-a9db-3a0ebcd3cb8b","range":0,"rating":5,"reply":"Hello, Brandon. Thank you for the 5-star review! We're so happy we could help. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2022-07-28T15:49:00","review":"Mo is awesome.","source":"Google","submissionTime":"2022-07-28T00:00:00","userName":"Brandon E."},{"reviewId":"244f9bdb-67fb-4659-8f04-919b5757d55f","range":0,"rating":5,"reply":"Thank you for the excellent rating, Court! We are so glad we could provide you with a 5-star experience. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-06-02T01:03:00","review":"The service was great fast and friendly.","source":"Google","submissionTime":"2022-07-26T00:00:00","userName":"Court D."},{"reviewId":"b4f93988-3dc4-4a35-8a6d-882a120b4c08","range":0,"rating":5,"reply":"Thank you for the kind review, Corrie. We're glad our team was knowledgeable and nice! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2022-07-22T14:16:00","review":"Knowledgeable and nice!","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"Corrie G."},{"reviewId":"929bd15b-26ab-4a04-b397-3b499ca52e1d","range":0,"rating":5,"reply":"Thank you for the kind words, Ppuck64! We're committed to providing excellent customer service and are glad to hear Raina could help! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2022-06-18T11:37:00","review":"Raina was polite, professional and very helpful.","source":"Google","submissionTime":"2022-06-18T00:00:00","userName":"PPuck64"},{"reviewId":"741e38b6-b271-4903-96bd-63fe8ce98c4a","range":0,"rating":5,"reply":"Thank you for the kind remarks, Maureen! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-06-18T13:23:00","review":"Friendly staff, great service. Highly recommend if you need storage!","source":"Google","submissionTime":"2022-06-18T00:00:00","userName":"Maureen R."},{"reviewId":"3e81b3be-a44f-44c2-a251-91197a5d2e8a","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review,  Michelle! Providing renters with clean and secure facilities is our top priority. We're glad Rinee was able to meet your storage needs. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2022-06-19T08:12:00","review":"Rinee was absolutely amazing to work with while filling out paperwork to rent a storage unit and parking space at the last minute. I was so pleased with the fast, simple and stress free paperwork and steller customer service we received but most importantly the facility and grounds are the best in the area and everything is so clean and secure. It is exactly what we wanted.","source":"Google","submissionTime":"2022-06-18T00:00:00","userName":"Michelle R."},{"reviewId":"6210dfc0-188d-4a5b-8296-b64edea77294","range":0,"rating":1,"reply":"We're sorry to hear this, Tad Stevens, but appreciate your feedback. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-05-31T13:42:00","review":"I hate how they constantly  raise the price then say we sent you a letter in the mail.","source":"Google","submissionTime":"2022-05-31T00:00:00","userName":"Tad S."},{"reviewId":"ed340449-a551-4407-a87c-b2673edf67c0","range":0,"rating":5,"reply":"Hi, Evangeline ! Thanks for the positive review, it means a lot to our team. Please call (505) 226-8701 if you have any questions about your rental. ","replyTime":"2022-05-25T11:48:00","review":"Wonderful place. Manger always friendly.","source":"Google","submissionTime":"2022-05-25T00:00:00","userName":"Evangeline V."},{"reviewId":"58ebf5d2-0646-4fea-bb5f-a205ff479324","range":0,"rating":5,"reply":"Thank you, John, for the great rating! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (505) 226-8701 if anything comes up!","replyTime":"2022-05-24T14:04:00","review":"I rented a space to keep my cadi. Fantastic service. Every time my car requires attention they notified me.  Absolute professional service and car.","source":"Google","submissionTime":"2022-05-24T00:00:00","userName":"John T."},{"reviewId":"7b429ae1-2d2b-4067-8c83-a0f3b64d372d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Nicholas! We're happy we were able to provide a smooth rental experience. Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2022-05-23T16:56:00","review":"A great place to rent from! It was so easy to move in & move out of my storage unit. I signed up on my phone and the unit was available and ready for me as soon as I arrived on that same day.","source":"Google","submissionTime":"2022-05-23T00:00:00","userName":"Nicholas D."},{"reviewId":"16ac981d-55e2-4c27-9165-3d077007c3a8","range":0,"rating":5,"reply":"Thank you for the kind review, Robert. We're glad our team was able to help! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2022-05-24T11:19:00","review":"Very helpful staff","source":"Google","submissionTime":"2022-05-23T00:00:00","userName":"Robert S."},{"reviewId":"b55801b2-8909-4756-8cb7-17e87c1b349b","range":0,"rating":5,"reply":"Thank you for the kind words, Samira! We're committed to providing excellent customer service and helpful staff. Please stop by the office or give us a call at 888-STORAGE or stop by the office. \n","replyTime":"2019-06-14T08:27:00","review":"Awesome customer service. Always helpful","source":"Google","submissionTime":"2022-05-18T00:00:00","userName":"Samira R."},{"reviewId":"2a1d2881-1268-412c-9646-029044d21306","range":0,"rating":5,"reply":"Thanks for the great review, Randy! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Mo and Reina reflects that! Please call us at (505) 226-8701 if you have any questions!","replyTime":"2022-04-06T13:15:00","review":"The five-year old site looks brand new as it is so well maintained and kept clean. Mo and Reina were great to work with to lease a storage space. Glad to find out they had a temperature-controlled option.","source":"Google","submissionTime":"2022-04-06T00:00:00","userName":"Randy R."},{"reviewId":"710aeb13-1418-4175-804e-a73d2a49fc7e","range":0,"rating":5,"reply":"We’re thrilled you had a 5-star experience at Extra Space Storage, Clara! Stop by our office or give us a call at (505) 226-8701 if you need assistance or have any questions. ","replyTime":"2020-06-14T21:21:00","review":"Mo at Extra Space Storage was a dream work with! She was beyond attentive when I needed a hand but also made my day with her bright energy and honest attitude.","source":"Google","submissionTime":"2022-03-28T00:00:00","userName":"Clara D."},{"reviewId":"4b7ced7c-c477-431d-bfee-88ef54bd3430","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Michael! We are so glad Rinee could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-03-04T08:43:00","review":"Rinee (spelling might not be correct) did a great job getting me set up with the right unit for the right price!","source":"Google","submissionTime":"2022-03-03T00:00:00","userName":"Michael K."},{"reviewId":"17ab45dd-dc85-4935-9a52-13d5d64203c6","range":0,"rating":5,"reply":"Hi Tanya, Thank you for your amazing review! We are happy to hear our team was nice, respectful, and great at keeping our property clean. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.\n","replyTime":"2022-02-15T10:40:00","review":"Nice respectable  people nice clean place .loved how the  Manager called to check up on how things were handled at her business","source":"Google","submissionTime":"2022-02-15T00:00:00","userName":"Tanya M."},{"reviewId":"7405df8a-465a-466a-adfa-c7faadbf3e21","range":0,"rating":5,"reply":"Hi Eleanor, thank you for your review. We're glad our team was super friendly and reliable. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-02-06T10:06:00","review":"Super friendly and reliable management, we feel safe leaving our stuff here.","source":"Google","submissionTime":"2022-02-05T00:00:00","userName":"Eleanor S."},{"reviewId":"e56b6f7d-e16a-4699-bc29-7d28d321892f","range":0,"rating":5,"reply":"Hi Lisa, thank you for your review. We're glad our manager was professional. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-02-02T10:36:00","review":"Professional manager. Climate controlled space was spotless.","source":"Google","submissionTime":"2022-02-02T00:00:00","userName":"Lisa A."},{"reviewId":"8f5ab222-67ca-4bc9-a63b-9f4755a34382","range":0,"rating":5,"reply":"Hi, Danny ! Thanks for the positive review, it means a lot to our team. Please call (505) 226-8701 if you have any questions about your rental. ","replyTime":"2022-02-02T13:13:00","review":"Great customer service great people to work with","source":"Google","submissionTime":"2022-01-31T00:00:00","userName":"Danny M."},{"reviewId":"e5c8e674-3570-4e9d-af5a-5c969489e265","range":0,"rating":5,"reply":"Hi Kelly, thank you for your review. We're glad Mo is extremely efficient, knowledgeable and very professional. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n\n","replyTime":"2022-01-25T11:49:00","review":"The woman running the office \"Mo\" is extremely efficient,  knowledgeable  and very professional. Our rental process was effortless and the facility is very clean and well maintained.","source":"Google","submissionTime":"2022-01-25T00:00:00","userName":"kelly w."},{"reviewId":"d9375cf9-ea76-482d-a347-a9cf80a18cd5","range":0,"rating":5,"reply":"Sacred, Thanks so much for the good rating! We are glad to hear our team was excellent to work with and that you feel good about your rental. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-01-26T12:04:00","review":"Excellent customer service and very good rates.","source":"Google","submissionTime":"2022-01-25T00:00:00","userName":"Sacred V."},{"reviewId":"bc2ea1b0-6573-4d65-8d0b-f18526ef1513","range":0,"rating":5,"reply":"We appreciate you taking the time to share your feedback, Harrison. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future!","replyTime":"2022-01-11T18:01:00","review":"Hands down the best storage facility in ABQ. Mo, the manager there is amazing. She really cares about having her tenants belongings not stolen. She runs a tight ship. I'm so grateful we got to work with her.\n\nThis place is totally decked out with an infrared 24/7 camera system. I felt very reassured that the belongings I left there over the Holiday season would be there when I got back in the new year.\n\nSounds like their security team doesn't mess around either. And its nice to know there are human eyes on a screen that has the video feed of what is on the property.\n\nI think their approach to security with the limited access times is brilliant too.","source":"Google","submissionTime":"2022-01-10T00:00:00","userName":"Harrison “."},{"reviewId":"53c5059f-c148-46a4-abb3-434abcb30fbd","range":0,"rating":5,"reply":"Thanks for the review, Max! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-12-30T10:55:00","review":"Great service","source":"Google","submissionTime":"2021-12-30T00:00:00","userName":"Max G."},{"reviewId":"73debef9-1d7a-4ac9-9d80-a81b006260d6","range":0,"rating":5,"reply":"Thanks for the positive review, Brian! We are glad you had a great experience with Terry. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2021-12-08T14:52:00","review":"Terry is awesome!","source":"Google","submissionTime":"2021-12-08T00:00:00","userName":"Brian N."},{"reviewId":"cf8210f0-46b4-460e-84f5-9261f303b2bd","range":0,"rating":5,"reply":"Hello, Teresa. Thank you for the review. We're so glad Mo could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-12-05T10:12:00","review":"Mo helped us get the right spot for our RV and informed us all about the locations security. Thanks!","source":"Google","submissionTime":"2021-12-04T00:00:00","userName":"teresa g."},{"reviewId":"7d24a3da-86c0-4e6c-b3e1-d89755829349","range":0,"rating":5,"reply":"Thank you for the kind words, Charie. We're glad Mo was able to help! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2021-12-01T17:40:00","review":"Mo was excellent help . I'd recommend","source":"Google","submissionTime":"2021-12-01T00:00:00","userName":"Charie K."},{"reviewId":"c116b004-05ce-4647-8dd3-2c45fccb7b82","range":0,"rating":5,"reply":"Hi The Cakes, thank you so much for your review. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We are sorry to hear that you're unhappy with your rental rate. Please give us a call if you would like to discuss this with us in more detail. We're available anytime at 888-storage.","replyTime":"2021-11-27T08:21:00","review":"I am so upset with the recent rent increase! This is just obscured! My rent went from $120/mo. to $206/mo. (FROM ONE MONTH TO ANOTHER!) How in the world?.?... i have had my storage there for 15months and never had an increase in price (other than 20 dollar late fees) and all of a sudden i get an email saying that COL is rising and NEXT MONTH YOUR RENT is going up $86.00!!. I LOVE this facility! I have enjoyed having my stuff here. I have a 10×10 indoor storage unit and I also rent a space for my 31' RV there. But as far as the facility... Mo is the sweetest and always so helpful! She is always doing the most around that place. Very satisfied with the Mo. Definitely recommend her to help anyone.  :)","source":"Google","submissionTime":"2021-11-26T00:00:00","userName":"The C."},{"reviewId":"448da3d3-d90b-4f98-96c5-c52dc5a52dc7","range":0,"rating":5,"reply":"Hi John, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If you ever need anything, feel free to stop by!","replyTime":"2021-11-26T10:52:00","review":"Will maintained.","source":"Google","submissionTime":"2021-11-25T00:00:00","userName":"John G."},{"reviewId":"74789adb-d6b0-4566-8d46-d9405d6a80d0","range":0,"rating":5,"reply":"Hi Omar, thanks so much for your review! We are thrilled to hear your experience with Mo was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2021-11-20T12:10:00","review":"Mo is excellent has she always is! She’s always keeping in contact about our delivery’s, definitely one of the hardest working people over at Extra Space Storage.","source":"Google","submissionTime":"2021-11-20T00:00:00","userName":"Omar A."},{"reviewId":"4dbb8709-6970-4822-bedf-9f1a33e23a57","range":0,"rating":5,"reply":"Thank you for the kind words, Anayensi. We're glad Connie was able to help! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2021-11-16T16:24:00","review":"Ask Connie she is very helpful . Great customer service","source":"Google","submissionTime":"2021-11-16T00:00:00","userName":"Anayensi C."},{"reviewId":"96dc276a-2ff3-4b39-b684-fd396068e68c","range":0,"rating":5,"reply":"Hi Backed At It, thank you for recommending us. We're glad Munice made it really easy and fast to get your trailer in. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-11-13T13:06:00","review":"Made a reservation online, came into the store and Munice made it really easy/fast to get my trailer in. Would easily recommend her for anyone needing a unit/trailer parking","source":"Google","submissionTime":"2021-11-13T00:00:00","userName":"Backed A."},{"reviewId":"0907dd2d-fc8f-4da2-81e3-caf24fe9656a","range":0,"rating":4,"reply":"Hi Shannon, we're sorry to hear that you were disappointed with our access hours. We're glad our manager was extremely helpful, kind, and friendly! We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. During office hours, our facility manager is available on-site to assist you with any storage needs. Our gate hours are meant to provide you with convenient, extended access to your unit outside of normal office hours. If you have questions about your access or would like to discuss whether or not 24/7 access is available, please call us at  (505) 226-8701.\n","replyTime":"2021-11-13T15:27:00","review":"The only thing I was disappointed about was their hours of accessing the units. They're closed by 5pm each night. Otherwise, the manager was extremely helpful, kind, & friendly! The site & the units were well maintained and clean!","source":"Google","submissionTime":"2021-11-13T00:00:00","userName":"Shannon"},{"reviewId":"791c0500-ebb8-4a14-91f9-b4c1fff7f5c3","range":0,"rating":5,"reply":"Hello, C. Thank you for the review. We're so glad Mo could meet your storage needs. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2021-05-10T16:07:00","review":"Moving out after several years and had nothing but an amazing time. The staff, especially Mo, was wonderful to work with.","source":"Google","submissionTime":"2021-10-30T00:00:00","userName":"C S."},{"reviewId":"197f59ff-88bd-44dc-bbe3-1b88405f5540","range":0,"rating":5,"reply":"Thank you for the kind words, Dayna. We're glad Munice was able to help! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2021-10-30T13:20:00","review":"Munice is super awesome! She was incredibly helpful and very pleasant to work with. I'm so happy we found this place!","source":"Google","submissionTime":"2021-10-30T00:00:00","userName":"Dayna A."},{"reviewId":"9c2e8dfa-6333-4b90-b2f0-3adc815f12ff","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Excellent staff! Always helpful and caring anytime we had questions. Definitely recommended to all my friends and family.","source":"Google","submissionTime":"2021-10-30T00:00:00","userName":"thelegendMcGsus"},{"reviewId":"312057f8-91eb-4300-9838-773e72a9a7cd","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Mo was a huge help!! Everything was easy.","source":"Google","submissionTime":"2021-10-30T00:00:00","userName":"Monica M."},{"reviewId":"5cac7b18-6894-4944-8a00-90051de0dbe5","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Robby. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-09-22T18:24:00","review":"Awesome staff!","source":"Google","submissionTime":"2021-09-22T00:00:00","userName":"Robby L."},{"reviewId":"d6518e10-c802-4c90-a40c-d699b353d857","range":0,"rating":5,"reply":"We’re happy you had a great experience, Ivan! We’re proud to serve our customers. Please let us know if you need any assistance or have any questions. ","replyTime":"2020-09-14T17:30:00","review":"Terry was very knowledgeable, helpful and friendly! Great experience","source":"Google","submissionTime":"2021-09-17T00:00:00","userName":"Ivan M."},{"reviewId":"b7fe1243-48cb-4bcd-af41-3c76c5cd4612","range":0,"rating":5,"reply":"Hi Adrian, thank you for your review. We're glad Vince was really friendly and gave you great pricing on your storage unit. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-09-13T11:47:00","review":"Vince was really friendly and gave me me great pricing on my storage unit","source":"Google","submissionTime":"2021-09-13T00:00:00","userName":"Adrian A."},{"reviewId":"6eb3faa2-bec6-488e-82cf-0d6f3abc0e38","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great customer service!","source":"Google","submissionTime":"2021-08-31T00:00:00","userName":"Joe S."},{"reviewId":"dba2d416-e674-4ece-af78-f98c86f8db3e","range":0,"rating":5,"reply":"Thank you for the excellent rating, Reece. We are glad our team was able to provide exceptional customer service as quickly as possible during your transfer. We are thankful for your kind words! Please stop by the office or give us a call at 888-STORAGE if there is anything else we can do for you. ","replyTime":"2021-08-27T10:00:00","review":"I've been with them from around 3 years, and I needed to change out my unit for something a little smaller, it was an easy and efficient process, and I couldn't be more satisfied.","source":"Google","submissionTime":"2021-08-26T00:00:00","userName":"Reece F."},{"reviewId":"cf9d6ac8-caf4-4b0e-8785-62dc145edd34","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I found the place clean and well taken care of the management r easy to talk to and very helpful the property is easily accessible from freeway, great place","source":"Google","submissionTime":"2021-08-15T00:00:00","userName":"Robert W."},{"reviewId":"80fe0a30-eb5b-4bdb-a93c-75088955a4dd","range":0,"rating":5,"reply":"Thank you so much for your kind words, Shehab. We're so happy you had a great experience with Extra Space Storage. Please don't hesitate to call us at 888-Storage.","replyTime":"2021-09-09T10:21:00","review":"Nice","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"Shehab T."},{"reviewId":"72eb6b22-b102-42e1-9436-f6bc3414a61a","range":0,"rating":5,"reply":"Thank you so much for the great review! It means a lot to our team, Brigid. We're thrilled you had a positive experience renting with Brain. Feel free to stop by the office if you need anything!\n","replyTime":"2021-08-14T14:45:00","review":"Brain was very helpful. The space and location met all my expectations. Thank you for maintaining such a nice facility.","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"Brigid Q."},{"reviewId":"3d6f0b85-1362-4f14-809d-b4b8f1f392e3","range":0,"rating":5,"reply":"Hi, Christopher. Thank you for your positive review and experience with Brian at our Albuquerque, New Mexico location ! Please reach out to (505) 226-8701 if you ever need any assistance. ","replyTime":"2021-09-09T12:24:00","review":"I’ve never rented a storage unit before, and the whole process was very easy. Brian had a lot of useful advice, and the pricing was very competitive. I feel like a got a good deal, and so far I’d absolutely recommend them based on customer service alone.","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"Christopher H."},{"reviewId":"d114d71c-5a07-4673-8bbf-7af0f8c4e337","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Patrick! Stop by our office or give us a call at (505) 226-8701 if you need assistance or have any questions. ","replyTime":"2021-07-06T14:37:00","review":"Brian is a wonderful manager , who has been nothing but help with our storage units!","source":"Google","submissionTime":"2021-08-09T00:00:00","userName":"Patrick M."},{"reviewId":"13418ff5-51e4-49df-89d9-3f8cbcd67ebf","range":0,"rating":5,"reply":"Thanks, Michelle! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Brian was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-09-05T14:06:00","review":"Extra Space Storage is great place. Brian was wonderful and extremely helpful at helping  us decide on the size we needed.","source":"Google","submissionTime":"2021-08-09T00:00:00","userName":"Michelle S."},{"reviewId":"c3dcac32-5eaa-4463-ac8c-bdbdc034f3a3","range":0,"rating":5,"reply":"Thank you, Terri. We're thrilled you had a positive experience at Extra Space Storage. Feel free to stop by the office if you need anything!","replyTime":"2021-08-30T17:57:00","review":"So far so good no bugs or rats","source":"Google","submissionTime":"2021-08-02T00:00:00","userName":"Terri R."},{"reviewId":"7ebb4241-0dea-4173-956d-8cdf330cee93","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The service was quick and easy,Brian was courteous and helpful through the whole process, Thank u!!","source":"Google","submissionTime":"2021-07-27T00:00:00","userName":"Ronald W."},{"reviewId":"2d985c63-a8b5-4dcf-a675-70c3a756bbe0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"We are able to flow smoothly here","source":"Google","submissionTime":"2021-07-23T00:00:00","userName":"jonathan r."},{"reviewId":"23478e2b-0919-474d-9229-1f2ddee3c8c0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Brian was a big help and great service!","source":"Google","submissionTime":"2021-07-23T00:00:00","userName":"Bert S."},{"reviewId":"fa578e94-53fc-4659-bac7-c9edb69981c3","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I was provided with excellent customer service from Brian","source":"Google","submissionTime":"2021-07-23T00:00:00","userName":"Dan B."},{"reviewId":"a1e49a53-7781-47bb-9321-458c7d01b5f1","range":0,"rating":5,"reply":null,"replyTime":null,"review":"So far so good. There is a lot to lose in a place like this, but with its tucked away location and impeccable cleanliness it makes for a confident feeling to walk away from ur prized possessions, without  worry...one thing that  concerns me is the fact u must enter ur entry code to exit?? Makes no sense and if there were a situation I feel that more damage  could  be done locking a perpetrator inside.","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"Jamie A."},{"reviewId":"c10c996b-6609-4dc1-a681-30603dbdd0ae","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Everything was so easy over the phone my lock was even left in my unit for me. I didn’t even have to come into the office to rent my unit very satisfied ??","source":"Google","submissionTime":"2021-07-20T00:00:00","userName":"German D."},{"reviewId":"09093423-b719-4c57-8b6a-0f50b982c99a","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Rental process was very easy. The staff is very helpful and friendly. Premises are secure and clean.","source":"Google","submissionTime":"2021-07-01T00:00:00","userName":"Karla O."},{"reviewId":"28cf92ee-d7cc-4c2e-b613-99b7aba756d7","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The attendant was cordial mand helpful and was willing to answer any and all questions I had","source":"Google","submissionTime":"2021-06-29T00:00:00","userName":"Michael S."},{"reviewId":"6159f609-9158-4674-aba9-462c48f57560","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Needed last minute short term storage.  Brian put together the perfect storage solution.  Great communication and follow up and very fair price.  Thanks Brian.","source":"Google","submissionTime":"2021-06-26T00:00:00","userName":"JP C."},{"reviewId":"455b4227-46e6-46b1-86c7-df100dc905b3","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Excellent area!","source":"Google","submissionTime":"2021-06-25T00:00:00","userName":"Eric H."},{"reviewId":"3d691d88-63e8-4d4e-9e61-c3fec28a35af","range":0,"rating":5,"reply":"Hello, Dion. Thank you for the review. We're so glad Brian could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-06-18T11:54:00","review":"Great experience with Brian, definitely recommend coming to him for your storage needs","source":"Google","submissionTime":"2021-06-18T00:00:00","userName":"Dion S."},{"reviewId":"a40afb38-bfcb-48b2-b17f-9edb55aee8fa","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I have two or three units from these fine folks and LOVE them all. Harley, Brian, Amy, Kayla.... you name it and they will take care of it. Love renting here. Pricing, customer service, security.... they have it all.","source":"Google","submissionTime":"2021-06-07T00:00:00","userName":"David R."},{"reviewId":"fe36f1d3-1298-4a3d-b28d-292d17e33180","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Had a last minute need for storage and Brian was great!! Showed me the units and sizes available, provided me with prices for each, and had great customer service all throughout! I not only rented one 10x10 unit, but also a 5x15 for all my shed items. I didn’t want to mix household items with outdoor shed items. Both units are climate controlled too! Great deal for great prices!! Thanks Extra Storage Space for helping out last minute!","source":"Google","submissionTime":"2021-06-06T00:00:00","userName":"Rebecca S."},{"reviewId":"4e8dde6b-53f4-48ad-94ad-98b50f40d549","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very wonderful service, Brian the  manager is a very nice guy it was very helpful when getting our units set up!","source":"Google","submissionTime":"2021-06-04T00:00:00","userName":"Patrick M."},{"reviewId":"2f4d919e-3fb5-4e03-ba86-d4fee70fa8b1","range":0,"rating":5,"reply":"Andrew, thank you for the 5-star review! We are so glad you are satisfied with your rental rate and experience. If there is anything we can do for you, please let us know at 888-storage!","replyTime":"2021-06-07T18:53:00","review":"Overall a great experience and excellent customer service. A nice facility and very clean. I think they have the best rates in town if you get in on a promotion/discount. I’d use them again.","source":"Google","submissionTime":"2021-06-01T00:00:00","userName":"Andrew B."},{"reviewId":"17ea4bc6-4ad4-40ec-a477-9f725d29faea","range":0,"rating":5,"reply":"Hi Dan, thanks so much for your review! We are thrilled to hear your experience with Brian was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2021-06-03T15:33:00","review":"As a company trying to find a temporary place to work out of, ES and Brian were more than accommodating. Every special request was met with a prompt answer. Would highly recommend.","source":"Google","submissionTime":"2021-05-28T00:00:00","userName":"Dan B."},{"reviewId":"88d340af-4b7d-422f-8000-daee6d5d84fa","range":0,"rating":5,"reply":"Thank you for your kind words, Jeffanddawns. Security is our top priority and we appreciate that you have trusted us with your belongings! We think Brian is great too! Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-06-01T10:09:00","review":"Thank you so much I’ve been in Mexico for a year and a half you’ve kept my stuff safe and great Brian is the best thanks again","source":"Google","submissionTime":"2021-05-26T00:00:00","userName":"jeffanddawns"},{"reviewId":"c387a63d-3270-41f2-87b4-d69ce67670bf","range":0,"rating":5,"reply":"Hi Michelle. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n","replyTime":"2021-05-18T18:12:00","review":"Brian wasNot only kind but generous and honest. After I’ve had a bad experience with a lift driver who wanna help me, he helped me take my items to my storage locker and shirt I can open it and look at myself and make sure that I had everything else I needed. You can tell he’s just a genuine manAnd an asset to your company.","source":"Google","submissionTime":"2021-05-15T00:00:00","userName":"Michelle M."},{"reviewId":"e1b09c82-48ba-458f-8161-cccf960a8f4f","range":0,"rating":4,"reply":"Thanks for sharing your positive experience, Daniel. We're committed to being your go-to stop for all your local storage needs! Stop by our office if you need assistance or have any questions. ","replyTime":"2021-05-13T14:34:00","review":"Bigger than I thought it would be","source":"Google","submissionTime":"2021-05-11T00:00:00","userName":"Daniel N."},{"reviewId":"9d7f3c06-9b7e-4a23-9a88-a8805a6d7a96","range":0,"rating":5,"reply":"Thanks for the review, Michael. We are thrilled you had a great experience with Mo. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2021-05-10T16:06:00","review":"Thank you very much for the excellent service! Trust worthy and reliable. Thanks Mo!","source":"Google","submissionTime":"2021-05-10T00:00:00","userName":"Michael T."},{"reviewId":"b91057ea-4399-4a08-96fd-5fc7592a89f5","range":0,"rating":4,"reply":"Hi Jim, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.","replyTime":"2021-05-10T13:21:00","review":"We have been renting a space for our RV for the past fourteen months. They had easy access through the gate and plenty of room to move our 40' trailer in and out. The thing I really liked is they were right off the 12th street exit from I-40 and the on ramp to ease bound I-40 to the Big-I. I'll miss the space, but the rent increase over the last 14 months was more then we wanted to spend. We have 13 acres in Chama NM and will build a cover structure to keep it safe. We liked parking our RV there, however, we decided to invest in a hard structure and it only will cost $1200.00 to build and will be paid off in 14 months. Same payment we were paying to store it. Our space was empty for 5-6 months out of the year and decided it would be best to leave it up there year round. I wish the best for you. You are a national company and our leaving will not hurt you in the least.","source":"Google","submissionTime":"2021-05-07T00:00:00","userName":"Jim I."},{"reviewId":"ccf6bb61-3cd2-4f56-be88-9850732a52a2","range":0,"rating":5,"reply":"Thanks for the positive review, Bryan!  We work hard to keep our facilities safe and clean for our customers. It's great to hear that Moe could help! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-05-08T17:24:00","review":"Clean and safe place to store my things .Moe the manager , is vary helpful and friendly and customer service is great .","source":"Google","submissionTime":"2021-05-06T00:00:00","userName":"Bryan M."},{"reviewId":"1ea69da4-fa2b-40b0-9784-52a4a3484e8e","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Terry received us and gave great customer service!","source":"Google","submissionTime":"2021-04-09T00:00:00","userName":"Tristan D."},{"reviewId":"aed794ad-009f-433d-8e2f-a69156d09972","range":0,"rating":5,"reply":null,"replyTime":null,"review":"long time member always reliable tjanks","source":"Google","submissionTime":"2021-04-09T00:00:00","userName":"boris b."},{"reviewId":"8b1bfd71-0bec-4713-a7c4-9155612b622d","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I had the best time in the last year with extra space storage. Moving can be the most frustrating thing and thanks to them everything has gone so smoothly. Thank you!","source":"Google","submissionTime":"2021-04-08T00:00:00","userName":"Desiree G."},{"reviewId":"84afeb37-e8a2-4f1e-adfb-cedf0f9571e7","range":0,"rating":5,"reply":"We are thrilled you had a 5-star experience at Extra Space Storage, D! We are proud we were able to meet your needs. Please give us a call at 888-storage if you need further assistance with your storage needs.","replyTime":"2021-04-03T14:18:00","review":"Helped me out big time with getting a storage at the time I needed it no hassle...","source":"Google","submissionTime":"2021-04-03T00:00:00","userName":"D R."},{"reviewId":"92eb5324-c35f-4df3-88b9-231fc59b5a5b","range":0,"rating":4,"reply":"Hi Erin, thank you for your review. We're glad our manager was able to help! Don't hesitate to reach out if you need anything!","replyTime":"2019-06-22T12:23:00","review":"I appreciate the help I got at the Extra Space Storage today. I got a all information I needed to know about the storage I was look for. The young lady at the counter was very helpful and I rented a storage and I am pleased. Thank you.","source":"Google","submissionTime":"2021-04-03T00:00:00","userName":"Erin C."},{"reviewId":"da8dff2c-0cc1-4883-9717-f32a99fd29be","range":0,"rating":5,"reply":"Thank you for the kind words, Heavenly. We're glad Monica was able to help! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2021-04-10T10:41:00","review":"Well after planning on the start of a stressful d0ay of moving we were greeted by the biggest help which was a extra space storage employee by the name of Monica! Big thanks to you!:)","source":"Google","submissionTime":"2021-04-03T00:00:00","userName":"Heavenly S."},{"reviewId":"54e29240-5e4e-474b-96df-9a1008e2ab1b","range":0,"rating":5,"reply":"Hi Suan. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Armani! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-03-23T11:20:00","review":"I am superbly happy with the service I received. I called and was connected to Armani (forgive me if I spelt your name incorrectly). He was awesome. Booking was a breeze. I selected a climate control unit and the facility I must say is very clean. Pulleys were also available. Overall happy with the service.","source":"Google","submissionTime":"2021-03-22T00:00:00","userName":"Suan H."},{"reviewId":"21e92e75-88a9-435b-b7ef-e881aeba71a0","range":0,"rating":5,"reply":"Hi Jade, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that Mo made the experience very fast and got it all wrapped up for you. Don’t hesitate to reach out at 888-STORAGE if you need anything. ","replyTime":"2021-03-19T13:08:00","review":"Spoke with Mo at Extra Space and she was great! Very friendly, efficient, and personable! Made the experience very fast and got it all wrapped up for us!","source":"Google","submissionTime":"2021-03-13T00:00:00","userName":"Jade A."},{"reviewId":"4bdb6b64-4b44-4ff6-aef6-ed2e3c740265","range":0,"rating":5,"reply":"Hi Jeremy, thank you for your review. We're glad our team was cheerful and competent. We make it a priority to provide well-maintained facilities and are so glad to hear your experience reflects that. Don’t hesitate to reach out at 888-STORAGE if you need anything. ","replyTime":"2021-03-20T09:45:00","review":"From the cheerful, competent staff to the easily navigated, well kept property, you will not find a better storage experience.","source":"Google","submissionTime":"2021-03-13T00:00:00","userName":"Jeremy G."},{"reviewId":"b184436b-707c-4fd7-aba1-e0f2c8db3743","range":0,"rating":5,"reply":"Hello, Adalecia L. Thank you for the review. We're so glad we could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-03-12T14:57:00","review":"Awesome service very nice girls in here!!!!","source":"Google","submissionTime":"2021-03-06T00:00:00","userName":"adalecia l."},{"reviewId":"715f81a8-fa20-49c4-a39f-983ba965cb35","range":0,"rating":5,"reply":"Thank you for your feedback, Cj! We love to hear that our customers are happy with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-03-10T12:54:00","review":"Great storage. Great help!","source":"Google","submissionTime":"2021-03-04T00:00:00","userName":"Cj R."},{"reviewId":"d1c6f9fa-b3b8-49b8-a15f-b50b2935e5ac","range":0,"rating":5,"reply":"Hi Tony, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-03-03T15:07:00","review":"Very friendly and great customer service..","source":"Google","submissionTime":"2021-03-03T00:00:00","userName":"Tony W."},{"reviewId":"54ce906b-a476-427c-ae5f-751f65c3e7e1","range":0,"rating":5,"reply":"Hello, Julius. Thank you for the 5-star review! We're so happy we could help. Please call (505) 226-8701 if you need anything!","replyTime":"2021-02-18T01:48:00","review":"Terry was great and very friendly. Was on point and loved her humor. I will be recommending friends to come see her. Thank you Terry at extra space storage.","source":"Google","submissionTime":"2021-02-17T00:00:00","userName":"Julius T."},{"reviewId":"b1d6c713-cb3c-4717-b319-d40a69209b7b","range":0,"rating":5,"reply":"Thanks, Richard. We are thrilled you had a great experience with Extra Space Storage. Please call (505) 226-8701 if you have any questions.","replyTime":"2021-02-04T15:48:00","review":"Kay was more then helpful and really appreciate her explaining everything I needed to know ??","source":"Google","submissionTime":"2021-02-04T00:00:00","userName":"Richard D."},{"reviewId":"34344fe0-cd54-4f39-98a5-86d81b5f0be8","range":0,"rating":5,"reply":"Hi Betty, thank you for your review. We're glad our team has always taken good care of you and your stuff. Thanks for recommending Extra Space Storage! Stop by the office if you need anything. \n","replyTime":"2021-02-03T12:47:00","review":"I am going back to Extra Space now, because I need to declutter at home.  I have  been  an Extra Space  customer,  off and  on,  for many  years. They  have always  taken good care of me and  my stuff, and I  recommend  them most  highly.  They  are a great company.","source":"Google","submissionTime":"2021-02-03T00:00:00","userName":"Betty B."},{"reviewId":"8e6319d4-32c9-4df8-b517-70a27246cd99","range":0,"rating":5,"reply":"Hello, Alex. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-02-04T02:48:00","review":"This location is very convenient for downtown dwellers! The staff were very kind and made the process extremely easy and quick! Everything was explained very clearly and I love the indoor climate controlled storage!","source":"Google","submissionTime":"2021-02-03T00:00:00","userName":"Alex V."},{"reviewId":"b4e99bb7-57ce-478f-9095-a84f32e733e5","range":0,"rating":5,"reply":"Hi Tim, thank you for your review. We're glad Jennifer was able to help! Stop by the office if you need anything.","replyTime":"2019-07-02T13:10:00","review":"Mo has been a valuable asset for me to continue my success she has assisted my ability to access the storage when issues  have recently arose having to do with the broken gate thank you","source":"Google","submissionTime":"2021-01-25T00:00:00","userName":"Tim K."},{"reviewId":"bca93eea-935d-459d-a226-e6ba8a64b0f4","range":0,"rating":5,"reply":"Thanks, Joseph. We are thrilled you had a great experience with Extra Space Storage. Please call (505) 226-8701 if you have any questions.","replyTime":"2021-01-23T11:49:00","review":"Very friendly and helpful staff! Best in Albuquerque","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Joseph L."},{"reviewId":"439f7864-7c8d-4eaa-8238-6d186733b4c1","range":0,"rating":5,"reply":"Thank you, Allan. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2021-01-24T05:48:00","review":"I cannot say enough great things about my experience with Extra Space Storage! The staff was super helpful and went above and beyond from the first day until move out. Mo who is the manager was just fantastic and really helped me out at move out. I highly recommend this storage not only because it’s a great, clean, secure facility but because the employees really care about their customers.","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Allan I."},{"reviewId":"ba3f0e64-8b7d-40ae-8c08-ad5787f796b0","range":0,"rating":5,"reply":"Thank you for your 5-star review, Nicolas. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2021-01-24T05:48:00","review":"We first had s storage unit for two years then an RV spot to this day. We’ve been very happy with the facility and professional help, especially Munice, she is always professional, pleasant and helpful  . She’s s great asset to a great great company!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Nicolas L."},{"reviewId":"9fd377bf-8b5c-4d99-a15c-b6b8c3b75580","range":0,"rating":5,"reply":"Hello, Anne. Thanks for the positive feedback. We're so happy we have customers like you. Please call (505) 226-8701 if you have any questions. ","replyTime":"2021-01-24T05:48:00","review":"(Translated by Google) Mo & Kay are awesome\n\n(Original)\nMo & Kay are awesome","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Anne N."},{"reviewId":"7cb771a3-8b7d-4aea-a84a-830458a23d11","range":0,"rating":5,"reply":"Hello, Jaseh. Thank you for the 5-star review! We're so happy we could help. Please call (505) 226-8701 if you need anything!","replyTime":"2021-01-24T05:48:00","review":"Moe was a lot of help this past week, it seemed like she was going above and beyond her customer service, and she was always happy to help","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Jaseh H."},{"reviewId":"aab60136-3a3b-4692-a985-ba2aeb7b830a","range":0,"rating":5,"reply":"Thanks, Nestor! We think our team is great too! Please stop by our office if you need anything!","replyTime":"2021-01-24T05:48:00","review":"Muncie Garduno aka MO is a good hard worker nice and friendly me and my family come to this location because of MO THANKS","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"nestor v."},{"reviewId":"5bd510c1-736e-4555-8953-b8bb427aa4a7","range":0,"rating":5,"reply":"We appreciate the review, Monica! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2021-01-24T05:48:00","review":"Mo was an incredible help. I kept getting confused and she would explain it in multiple ways to make sure I had the correct information. I really felt like she went above and beyond just to help me. I will forever be grateful for Mo and all she does for everyone around her!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Monica M."},{"reviewId":"0fe4cb27-91dc-41fe-b8a5-898dc444fd1e","range":0,"rating":5,"reply":"Thank you, Wes. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2021-01-24T05:48:00","review":"Nice and convenient location and the staff is great! Mo is always so friendly and always willing to help us out!!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Wes W."},{"reviewId":"0a7452cd-52ef-42b7-ab83-fe28ee276864","range":0,"rating":5,"reply":"Hi, Vanessa De La. We appreciate your positive review. Please call (505) 226-8701 if you have any questions.","replyTime":"2021-01-24T05:48:00","review":"Mo was such a huge help to me and my husband helped us out with all of our questions and exceeded in customer care. We look forward to seeing her again soon, she is amazing !!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Vanessa d."},{"reviewId":"3537a6e9-997f-47d7-9dc4-d171228adbd6","range":0,"rating":5,"reply":"Hello, Jannet. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-01-24T05:48:00","review":"Mo was the best person to come in contact with yesterday, I was having such a bad long day and she was SO kind and had the BEST customer service that I’ve ever had!!!!!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Jannet M."},{"reviewId":"491a9b70-eef2-4a01-9b64-f162e3acaaba","range":0,"rating":5,"reply":"Hello, Jose. Thanks for the positive feedback. We're so happy we have customers like you. Please call (505) 226-8701 if you have any questions. ","replyTime":"2021-01-24T05:48:00","review":"Muncie is a kind and attentive employee. She is quick to help with any questions or concerns we have and ensures my family is happy with Extra Space Storage's services.","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Jose A."},{"reviewId":"b16f5e0a-5af2-4e7b-8ba8-6bb6790fc4d4","range":0,"rating":5,"reply":"Thank you for your 5-star review, Alicia. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2021-01-24T05:48:00","review":"Munice is very attentive and precessional. She has helped our family feel very confident that our property is secure.","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Alicia L."},{"reviewId":"f86a9c7d-2e5b-4966-9ecf-e2105882e2b8","range":0,"rating":5,"reply":"Hi, Nathan. We appreciate your positive review. Please call (505) 226-8701 if you have any questions.","replyTime":"2021-01-24T05:48:00","review":"Mo and Kay are awesome! Friendly, cheerful staff, helpful in explaining things. Nice units, good prices, good hours of operation. Just remember to leave the interstate at the 12th Street exit instead of the 6th Street to get there more efficiently. April addendum: moving everything out of the unit and squaring accounts was simple and painless. The staff was once again friendly and cheerful. Highly recommended.","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Nathan H."},{"reviewId":"e00df807-bc38-49de-8049-ad5ab5b88127","range":0,"rating":5,"reply":"We appreciate the review, Joshua! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2021-01-24T05:48:00","review":"MO is excellent great customer service","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"joshua r."},{"reviewId":"e337f18a-532b-4c73-80ba-c6aca764d86d","range":0,"rating":5,"reply":"Hello, Red. Thank you for the 5-star review! We're so happy we could help. Please call (505) 226-8701 if you need anything!","replyTime":"2021-01-24T05:48:00","review":"Mo was so helpful and totally amazing!! Great customer service!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Red r."},{"reviewId":"6c7d61ad-ed23-4acd-9c6b-f3cdd0de7f24","range":0,"rating":5,"reply":"Thanks, Alycia! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2021-01-24T05:48:00","review":"Mo was very helpful!!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Alycia C."},{"reviewId":"b4c9fcc6-76a9-4046-88a3-fa3eae916575","range":0,"rating":5,"reply":"Thanks, Kristyn. We are thrilled you had a great experience with Extra Space Storage. Please call (505) 226-8701 if you have any questions.","replyTime":"2021-01-24T05:48:00","review":"Mo is very great and professional in what she does!!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Kristyn W."},{"reviewId":"5fc5cf25-187e-4ca4-9737-e358f97e564c","range":0,"rating":5,"reply":"Thanks, Baby Kitty! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2021-01-24T05:48:00","review":"I did research before I would allow my boyfriend Manuel to rent anywhere. When looking at reviews I saw Mo at this location was the one to go with. I was so happy I did my research for when we went to rent Mo was not only the most pleasant and friendly person but she was so knowledgeable and made this process so simple. Mo is absolutely the best!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Baby K."},{"reviewId":"6560d129-c321-4392-90ac-36d7b18d8403","range":0,"rating":5,"reply":"Hi, Aron. We appreciate your positive review. Please call (505) 226-8701 if you have any questions.","replyTime":"2021-01-22T07:49:00","review":"Just wanted to say thank you very much to Moe (Munice Garduno) at the 8th street store for the wonderful breakfast burritos she made for me and the five guys at ACG, when we came to replace her broken gate.  They were really good, and just one of countless kind gestures she commonly does for us and her co-workers and her clients!  Thanks to Moe we were happy to finish the gate without stopping for lunch!  Such a pleasure!","source":"Google","submissionTime":"2021-01-22T00:00:00","userName":"Aron B."},{"reviewId":"867f5687-0021-4071-bbec-0384d29a6993","range":0,"rating":5,"reply":"Hello, W. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-01-22T21:49:00","review":"Thank you for all the help Kay","source":"Google","submissionTime":"2021-01-22T00:00:00","userName":"W X."},{"reviewId":"6b9ff4b4-9db8-4dae-814e-2040bd3c68f6","range":0,"rating":5,"reply":"Thanks, Evan! We think our team is great too! Please stop by our office if you need anything!","replyTime":"2021-01-22T07:49:00","review":"Kay.. was so helpful! And full of all the right info.","source":"Google","submissionTime":"2021-01-21T00:00:00","userName":"Evan M."},{"reviewId":"8069afe0-f3b5-4082-9bbf-894e03ca562d","range":0,"rating":4,"reply":"We're thrilled you had a great experience with Extra Space Storage, Angel. Thank you for choosing Extra Space Storage and please let us know if you have any questions.","replyTime":"2021-01-22T07:49:00","review":"The only reason I keep my storages at extra space is because of Mo....She goes over & beyond to help. Always positive & extremely nice, my kids adore Her also.","source":"Google","submissionTime":"2021-01-21T00:00:00","userName":"Angel S."},{"reviewId":"4c38c1d2-5049-4bf0-a9ce-29a95ca7f16d","range":0,"rating":5,"reply":"We appreciate the review, Jasmine! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2021-01-19T04:17:00","review":"The two ladies Kay and Moe up front were amazing","source":"Google","submissionTime":"2021-01-16T00:00:00","userName":"Dakota W."},{"reviewId":"f7314ae0-ab14-4843-8b41-e0c15a15d83d","range":0,"rating":5,"reply":"Thanks, Steven! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2021-01-19T01:27:00","review":"Kay was amazingly kind very helpful. She was very on point with her customer service. I recommend storing at Extra Space Storage on 8th street Albuquerque NM thanks.","source":"Google","submissionTime":"2021-01-14T00:00:00","userName":"Steven T."},{"reviewId":"7e972718-da99-4f8b-b684-dd46ad9390c6","range":0,"rating":5,"reply":"Hi, Gary. Thank you for your positive review! Please reach out to (505) 226-8701 if you ever need any assistance. ","replyTime":"2021-01-12T17:55:00","review":"Great service","source":"Google","submissionTime":"2021-01-12T00:00:00","userName":"Gary F."},{"reviewId":"cfd60ae3-5993-4b3e-bac2-f084dd7ef6d9","range":0,"rating":5,"reply":"Hi, Shari Boing. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.","replyTime":"2021-01-09T19:46:00","review":"Go to a facility that goes out of their way. This one is it. The managers' Kay & Mo are beyond helpful in getting you what you need in a flash. The location is right off the freeway and the insurance they provide goes beyond expectations so I feel safe my belongings will be cared for. Thanks for the customer service. It paid off","source":"Google","submissionTime":"2021-01-09T00:00:00","userName":"Shari B."},{"reviewId":"66e01a0a-f19a-472d-98ec-063e0b07f693","range":0,"rating":5,"reply":"Thank you, Reyes. We appreciate your feedback and review. Please let us know if we can be of further assistance. ","replyTime":"2021-01-05T19:30:00","review":"Good day today at Extra space storage....Kay took care of all my worries taking care of me...thank you and god bless....","source":"Google","submissionTime":"2021-01-05T00:00:00","userName":"reyes d."},{"reviewId":"16e38a89-5f19-4974-9251-4fccca67dcc1","range":0,"rating":5,"reply":"We appreciate the review, Kenneth. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2021-01-04T19:31:00","review":"Kay, was awesome!","source":"Google","submissionTime":"2021-01-04T00:00:00","userName":"Kenneth S."},{"reviewId":"8b86938d-1250-4081-aed5-8061d3aabbfe","range":0,"rating":5,"reply":"Thank you for your 5-star review, Elizabeth. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2020-12-15T13:17:00","review":"I cannot speak highly enough about my experience. Staff was extremely understanding and generous in helping me into (and out of) a unit. In every interaction, I felt confident that I was being taken care of. I plan on working with them again in the future. Great work!!","source":"Google","submissionTime":"2020-12-15T00:00:00","userName":"Elizabeth M."},{"reviewId":"fcd5ea86-33aa-453a-acfb-f9677c92c2bb","range":0,"rating":5,"reply":"Hello, Lynda. Thanks for the positive feedback. We're so happy we have customers like you. Please call (505) 226-8701 if you have any questions. ","replyTime":"2020-12-12T10:18:00","review":"Very friendly","source":"Google","submissionTime":"2020-12-12T00:00:00","userName":"Lynda M."},{"reviewId":"78ced7f1-3588-461a-9387-17743e485d93","range":0,"rating":5,"reply":"Hello, Chad. Thank you for the 5-star review! We're so happy we could help. Please call (505) 226-8701 if you need anything!","replyTime":"2020-12-11T10:54:00","review":"The contactless leasing of the storage space occurred in a seamless manner. The unit itself had raised concrete floors. The seal at the bottom of the roll top door looked to be more than adequate for a tight water resistant seal. The locking mechanism on the door is very durable and locks soundly.\n\nI have no worry of any flood damaging my property inside my unit.\nUpon first arriving at my unit in the rain. I witnessed firsthand the v sloped driveway between the rows of units collecting rain in its gulley, drawing water away from the units on each side.\n\nSecurity is strong here.\nI feel that my belongings are well kept.\nThe front gate only opens when a person enters their own specified code. When I arrived at my unit later in the evening I was greeted by a security guard in a very official looking vehicle. While at my unit I noticed them on patrol around the property.\n\nI couldn’t be more pleased with my experience at Extra Space Storage. Thank you to the team for your competency and efficiency, two factors of service many businesses seem to lack in some capacity .","source":"Google","submissionTime":"2020-12-11T00:00:00","userName":"Chad K."},{"reviewId":"fa6eb5fd-f431-4de7-8ca3-e4f67a80c221","range":0,"rating":5,"reply":"Thank you, Laura. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2020-12-11T10:54:00","review":"I rented a unit using the online reservation process. It was quick and easy and I was able to access the unit right away. The facility is very clean and spacious and the staff is really friendly and helpful. Would certainly recommend to a friend.","source":"Google","submissionTime":"2020-12-11T00:00:00","userName":"Laura P."},{"reviewId":"7e5570c6-2a13-4cf2-9a72-66865b176edb","range":0,"rating":5,"reply":"Thanks, Miss. We are thrilled you had a great experience with Extra Space Storage. Please call (505) 226-8701 if you have any questions.","replyTime":"2020-12-08T12:54:00","review":"Mo is absolutely amazing to work with and knows her customer service.","source":"Google","submissionTime":"2020-12-08T00:00:00","userName":"Miss D."},{"reviewId":"d9c14a56-d5e0-4833-b570-db15b44152e5","range":0,"rating":5,"reply":"Hello, Robert. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-12-04T13:33:00","review":"Elena was great to work with.  Move in was easy and the facility is great.","source":"Google","submissionTime":"2020-12-04T00:00:00","userName":"Robert A."},{"reviewId":"53ea9411-2510-408f-a66d-45f26f77cceb","range":0,"rating":5,"reply":"Thanks, Dave! We think our team is great too! Please stop by our office if you need anything!","replyTime":"2020-11-30T10:05:00","review":"Friendly staff and great and clean storages and best experience I've had I will be going to them if I need a storage again thank you for being friendly and professional","source":"Google","submissionTime":"2020-11-30T00:00:00","userName":"Dave G."},{"reviewId":"ca461dd8-dbe3-410d-b41f-8d3069c25975","range":0,"rating":5,"reply":"Hi, Ana. We appreciate your positive review. Please call (505) 226-8701 if you have any questions.","replyTime":"2020-11-28T21:33:00","review":"Your lady mo is a true asset to your company she was so kind and patient helping me get the perfect unit thank you mo and extra space storage","source":"Google","submissionTime":"2020-11-28T00:00:00","userName":"Ana S."},{"reviewId":"ced826e5-4bb5-41a6-a0f5-f5f9dc57d744","range":0,"rating":5,"reply":"Thanks, Laurel! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2020-11-23T16:35:00","review":"Terri was very accommodating and helpful. It was a swift process renting a space at extra storage","source":"Google","submissionTime":"2020-11-23T00:00:00","userName":"laurel L."},{"reviewId":"2d3fd007-85d4-4cb9-a4bb-491be46b87c5","range":0,"rating":5,"reply":"We appreciate the review, Ian! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2020-11-23T23:18:00","review":"Very pleasant experience Terry was very helpful.","source":"Google","submissionTime":"2020-11-23T00:00:00","userName":"Ian G."},{"reviewId":"01f683a9-13e0-433f-9e70-71bfd7fb1b4c","range":0,"rating":5,"reply":"Hello, Manuel, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2020-11-19T15:50:00","review":"Mo is a good person friendly ND helpful great place","source":"Google","submissionTime":"2020-11-19T00:00:00","userName":"Manuel V."},{"reviewId":"c5df3bda-270f-454a-93de-9314b8e4cb51","range":0,"rating":5,"reply":"Thank you, Andrew. We appreciate your feedback and review. Please let us know if we can be of further assistance. ","replyTime":"2020-11-09T13:11:00","review":"Thank you for excellent service! I got clear answers to my questions, and I got the perfect space for my business and a perfect price.","source":"Google","submissionTime":"2020-11-09T00:00:00","userName":"Andrew F."},{"reviewId":"f3a260b1-41fc-4798-9928-dede761b71df","range":0,"rating":5,"reply":"Hi Jonathan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n","replyTime":"2020-10-28T13:05:00","review":"Very personal service, efficient & knowledgeable. Great easability to unit and times of service.","source":"Google","submissionTime":"2020-10-30T00:00:00","userName":"barrnun p."},{"reviewId":"2c090299-7df6-476e-a5fa-c9bbcd18b2c9","range":0,"rating":5,"reply":"We appreciate the review, Vintage Vixen. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-10-24T15:46:00","review":"Great Megan and moe. Great place and safe","source":"Google","submissionTime":"2020-10-24T00:00:00","userName":"Vintage V."},{"reviewId":"29f85eb0-c76c-451c-a530-a886964de433","range":0,"rating":5,"reply":"Thank you for your 5-star review, Brittany. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2020-10-19T15:14:00","review":"Smooth and quick process. I completed everything over the phone and computer. Meg was very thorough and helpful. Very pleased with service so far and I just signed my lease today !","source":"Google","submissionTime":"2020-10-19T00:00:00","userName":"Brittany S."},{"reviewId":"9113a975-0e89-490d-95c8-eb2b42b8dcbd","range":0,"rating":5,"reply":"Hello, Alllen, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2020-10-14T10:37:00","review":"Smooth remote process ??","source":"Google","submissionTime":"2020-10-14T00:00:00","userName":"Alllen S."},{"reviewId":"2080656b-a928-4e40-b8d4-4bcc334c56f4","range":0,"rating":5,"reply":"Hello, Richard. Thanks for the positive feedback. We're so happy we have customers like you. Please call (505) 226-8701 if you have any questions. ","replyTime":"2020-10-12T12:46:00","review":"Meg was amazing!!! Super smooth process.","source":"Google","submissionTime":"2020-10-12T00:00:00","userName":"Richard G."},{"reviewId":"674bee49-9bfe-444b-871a-39280b74561c","range":0,"rating":5,"reply":"Hello, Michael. Thank you for the 5-star review! We're so happy we could help. Please call (505) 226-8701 if you need anything!","replyTime":"2020-10-03T18:26:00","review":"The manager knows her stuff. She is amazing and is very knowledgeable about the facility. Anybody would be lucky to have such a wonderful person like Meg on there staff.","source":"Google","submissionTime":"2020-10-03T00:00:00","userName":"Michael T."},{"reviewId":"2abd42d2-972f-4231-bb52-e9f06f4f412d","range":0,"rating":5,"reply":"Thank you, Molly. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2020-10-03T18:53:00","review":"Megan is the best manager. Deserves more than 5 stars! She saved my storage issue!","source":"Google","submissionTime":"2020-10-03T00:00:00","userName":"molly r."},{"reviewId":"982ae310-706d-428a-94cf-6c76f9ed6d2e","range":0,"rating":5,"reply":"Thanks, Brian. We are thrilled you had a great experience with Extra Space Storage. Please call (505) 226-8701 if you have any questions.","replyTime":"2020-10-02T17:54:00","review":"Great location, security and management!","source":"Google","submissionTime":"2020-10-02T00:00:00","userName":"Brian W."},{"reviewId":"ac0080f8-8a31-43a3-a557-38a1c99cb8cc","range":0,"rating":5,"reply":"Hello, Terry. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-09-30T19:41:00","review":"Very good service from two exceptional ladies. I’d hire them right now to run my business. They are both attentive and committed to their jobs.","source":"Google","submissionTime":"2020-09-30T00:00:00","userName":"Terry J."},{"reviewId":"0c8dcaf3-dbea-46dc-aae9-9be79caaa639","range":0,"rating":5,"reply":"Thanks, Angel! We think our team is great too! Please stop by our office if you need anything!","replyTime":"2020-09-29T10:41:00","review":"Meg is the bomb dot com! Super helpful and great attitude.","source":"Google","submissionTime":"2020-09-29T00:00:00","userName":"ANGEL G."},{"reviewId":"05c40033-e245-4bf1-97bc-7302579991b4","range":0,"rating":5,"reply":"We appreciate the review, Kelly! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2020-09-28T11:37:00","review":"Great Customer Service","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"kelly T."},{"reviewId":"3d82b771-49ef-47e8-9e8f-f0cb1a5f184a","range":0,"rating":5,"reply":"Hi, Ray. We appreciate your positive review. Please call (505) 226-8701 if you have any questions.","replyTime":"2020-09-28T13:32:00","review":"Alyssa gives amazing service","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"Ray H."},{"reviewId":"7ae1ea46-82a4-4fdd-985b-b175dce47338","range":0,"rating":5,"reply":"Hello, Spirit, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2020-09-22T13:23:00","review":"Meg at Extra Space Storage on 8th street always greets you with a smile. Meg has been especially helpful during this time of our family loss of my father. The facility is always immaculate.  I always feel safe. The property is very well lit. As I have had to go often after dark ,I am a female and I know between the cameras, and Megs diligence in reviewing who comes and  leaves the property each night leaves me not only feeling safe while I'm there, it provides me with  confidence that my belongings continue to be secure after I leave. Thank you ??","source":"Google","submissionTime":"2020-09-22T00:00:00","userName":"spirit g."},{"reviewId":"6ed999fd-765b-40c5-95d7-c70b84a4fd7c","range":0,"rating":5,"reply":"Thanks, Killian! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2020-09-22T13:44:00","review":"Meg was so expeditious with this storage rental! I was able to move my things in, practically, instantly which was most appreciated. This is the perfect size, price, and most definitely location. Only 5 minutes from my house and open 6am - 10pm everyday!\n\nThank you Meg, and Extra Space Storage!!","source":"Google","submissionTime":"2020-09-22T00:00:00","userName":"Killian G."},{"reviewId":"6b70a0fd-9584-4a74-917e-b805623dd397","range":0,"rating":5,"reply":"Thank you, Jon. We appreciate your feedback and review. Please let us know if we can be of further assistance. ","replyTime":"2020-09-12T12:16:00","review":"Great staff. Meg and Mo are amazing, efficient and professional. This facility is the best I have ever used.","source":"Google","submissionTime":"2020-09-12T00:00:00","userName":"Jon B."},{"reviewId":"7dc4b057-ce88-45c3-89cc-a6a09492e926","range":0,"rating":5,"reply":"We appreciate the review, Tom. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-09-11T22:27:00","review":"This is one of the best places to get a storage from. Meg and mo are the best and they take care of their tenants to the fullest. Highly recommend 100%","source":"Google","submissionTime":"2020-09-11T00:00:00","userName":"tom g."},{"reviewId":"b8d1a640-a53c-4f0f-b6e8-93ac142bf441","range":0,"rating":5,"reply":"Hello, Monty. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ","replyTime":"2020-08-29T15:00:00","review":"I was assisted by the very beautiful and polite young blonde lady in the office, I believe her name was Meg. She definitely earned my repeat business!","source":"Google","submissionTime":"2020-08-29T00:00:00","userName":"Monty M."},{"reviewId":"b478b120-8048-4e92-9aff-2ec651595df2","range":0,"rating":5,"reply":"Thank you, Jayce. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. ","replyTime":"2020-08-29T15:00:00","review":"Munice was very kind, very helpful, and assisted me with all of my needs in in a extremely professional manner. I am ready to rent and ill for sure be back!","source":"Google","submissionTime":"2020-08-29T00:00:00","userName":"Jayce M."},{"reviewId":"9a8a8f63-e086-4f17-8e5c-4f52b156a2a8","range":0,"rating":5,"reply":"Hi, Jen, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. ","replyTime":"2020-08-29T20:30:00","review":"I am very satisfied with our storage for our camper thanks to Munice Sedillo’s quick and responsive assistance in getting us into our location quickly.  She was very efficient and helpful when having to complete the paperwork online.  My husband and I feel comfortable leaving our investment at this location.  \n\nThank you Munice Sedillo for providing amazing customer service allowing us to be even more confident our investment is in a safe place.","source":"Google","submissionTime":"2020-08-29T00:00:00","userName":"Jen T."},{"reviewId":"59afce43-b8d9-4ecc-95fc-1c96506162d7","range":0,"rating":5,"reply":"Thank you, Steve. We appreciate your 5-star review! Please stop by the office if you need anything!","replyTime":"2020-08-28T20:43:00","review":"Had peace of mind having my belongings stored here.\nMeg Nye, the manager and staff are awesome.","source":"Google","submissionTime":"2020-08-28T00:00:00","userName":"Steve C."},{"reviewId":"f4d48560-cedc-4c36-afb7-7910725bfa1e","range":0,"rating":5,"reply":"Hi, Dominic. Thank you for your positive review! Please reach out to (505) 226-8701 if you ever need any assistance. ","replyTime":"2020-08-27T16:15:00","review":"Great customer service, super easy to rent","source":"Google","submissionTime":"2020-08-27T00:00:00","userName":"Dominic G."},{"reviewId":"17f3d013-57cd-4c3a-9cea-953133cdfaab","range":0,"rating":5,"reply":"Hi, Meghan. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.","replyTime":"2020-08-26T23:27:00","review":"Fast, efficient and great customer service.  Meghan found me the unit right for me and was professional and made me feel at ease about the process.  When it was time to go Mo took care of  everything for me. I highly recommend this place.","source":"Google","submissionTime":"2020-08-26T00:00:00","userName":"Meghan D."},{"reviewId":"ea3dc2e2-832d-4254-a029-158d4d7abb3e","range":0,"rating":5,"reply":"Thank you so much for your kind words, Kimberly. We're so happy you had a great experience with Extra Space Storage.","replyTime":"2020-08-21T15:02:00","review":"Meg was amazing, really made everything easy for me! Would definitely recommend coming here.","source":"Google","submissionTime":"2020-08-21T00:00:00","userName":"Kimberly m."},{"reviewId":"bee65d62-c144-4803-a8cc-cab0cb303865","range":0,"rating":5,"reply":"Thank you for your 5-star review, Darla. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2020-09-01T02:34:00","review":"Best place to store your belongings. Meg and Mo are professional, courteous and they go above and beyond to help you!","source":"Google","submissionTime":"2020-08-19T00:00:00","userName":"Darla S."},{"reviewId":"90f05239-1cfe-4612-9682-799c95e65eb4","range":0,"rating":5,"reply":"Thank you for your 5-star review, Erika. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2020-08-14T12:15:00","review":"Meg is awesome! She helped me a lot. It was really fast and very professional. Any questions I had she answered right away. I left with a lot of knowledge and very satisfied.","source":"Google","submissionTime":"2020-08-14T00:00:00","userName":"Erika A."},{"reviewId":"477bd8e8-69fd-4b57-baca-cd788e05614b","range":0,"rating":5,"reply":"We appreciate the review, Nicholas. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-08-14T12:15:00","review":"Went in with questions. Female manager could not have been more helpful. I Will definitely come back just because of her! Very professional.","source":"Google","submissionTime":"2020-08-14T00:00:00","userName":"Nicholas S."},{"reviewId":"3317e1f2-4bdd-4898-9ba1-50d5fcaf885f","range":0,"rating":5,"reply":"Thank you, Mike. We appreciate your feedback and review. Please let us know if we can be of further assistance. ","replyTime":"2020-08-14T12:32:00","review":"Meg was amazing and answered all my questions. She made the whole process simple. Highly recommend!","source":"Google","submissionTime":"2020-08-14T00:00:00","userName":"Mike D."},{"reviewId":"e9c72ee1-c2f8-4a0a-8235-289973a1a47a","range":0,"rating":5,"reply":"Hello, Joe. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-07-29T02:18:00","review":"I found this storage place off randomly searching google. Prices looked great so I reserved a unit. I ended up talking with a Meg who assisted me through the whole sign up process. Meg was so pleasantly wonderful to work with. She was knowledgeable, she worked fast and had me on and off the phone in about 10 minutes. I definitely would recommend this store for rental. As far as the unit goes it was clean upon arrival, easy to access and lock was easy to install. Overall excellent experience. Thank you for making it so easy.","source":"Google","submissionTime":"2020-07-28T00:00:00","userName":"Joe C."},{"reviewId":"214d8f22-2521-4465-a0e6-81804cedb1b3","range":0,"rating":5,"reply":"Thanks, Wendy! We think our team is great too! Please stop by our office if you need anything!","replyTime":"2020-07-25T18:03:00","review":"Meg is truly wonderful to interact with. She made this entire process easy and quick. Fun but also very informative which I love! Best of both worlds of you ask me. We are happy for choosing Extra Space Storage. Plus we feel safe and secure with them!","source":"Google","submissionTime":"2020-07-25T00:00:00","userName":"Wendy R."},{"reviewId":"056dd330-d42f-497f-b810-cce794be9e5d","range":0,"rating":5,"reply":"Hi, Rod. We appreciate your positive review. Please call (505) 226-8701 if you have any questions.","replyTime":"2020-07-20T14:45:00","review":"I was very impressed with the service and professionalism of Meg. It was fast, easy, and pleasant. The whole place was clean and organized. Thank you Meg!","source":"Google","submissionTime":"2020-07-20T00:00:00","userName":"Rod Z."},{"reviewId":"d29e6aa2-55f4-41ea-9159-7d93c6266e36","range":0,"rating":5,"reply":"Hello, Daniel, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2020-07-15T18:14:00","review":"Great experience Munice was super helpful had everything ready when I arrived. Space was perfect, fit all my needs and some. Highly recommend this place for all your storage needs.","source":"Google","submissionTime":"2020-07-15T00:00:00","userName":"Daniel P."},{"reviewId":"4a52521f-8622-421c-912c-def039e656fe","range":0,"rating":5,"reply":"Thanks, Josie! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2020-07-15T18:18:00","review":"Great clean place. Munice was very helpful. She had everything ready so our visit was fast and easy.","source":"Google","submissionTime":"2020-07-15T00:00:00","userName":"Josie B."},{"reviewId":"68e8db7a-cd8d-4202-b3cc-c415d41d34a7","range":0,"rating":5,"reply":"We appreciate the review, Moriah! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2020-07-16T00:11:00","review":"Meg was super helpful on the phone and I’m quite satisfied with the value of my unit.","source":"Google","submissionTime":"2020-07-15T00:00:00","userName":"Moriah S."},{"reviewId":"2397fe9d-f313-4390-8451-7acf5876eff4","range":0,"rating":5,"reply":"Thank you, Eric. We appreciate your 5-star review! Please stop by the office if you need anything!","replyTime":"2020-07-10T17:51:00","review":"I came in looking for a place now. Amanda went above and beyond to help meet my urgent needs. I felt well taken care of.","source":"Google","submissionTime":"2020-07-10T00:00:00","userName":"Eric F."},{"reviewId":"da94fdd4-552a-400e-8c22-7bef9f7418a2","range":0,"rating":5,"reply":"Hi, Joe. Thank you for your positive review! Please reach out to (505) 226-8701 if you ever need any assistance. ","replyTime":"2020-07-08T15:44:00","review":"Competitive prices, clean units and professional staff.  Great place to keep your stuff.","source":"Google","submissionTime":"2020-07-08T00:00:00","userName":"Joe N."},{"reviewId":"a9c3a308-a5cd-4569-be89-0320a16c917e","range":0,"rating":5,"reply":"Hi, Shawn. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.","replyTime":"2020-07-07T10:24:00","review":"Mo was amazing!! Thank you for your exceptional service and professionalism Mo.  You are an asset to the company","source":"Google","submissionTime":"2020-07-06T00:00:00","userName":"Shawn C."},{"reviewId":"3ad9eb76-3260-4e6f-9520-aacc2798c5c5","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Easy access, the facility is well maintained and the staff is very responsive and helpful.","source":"Google","submissionTime":"2020-06-28T00:00:00","userName":"Draco"},{"reviewId":"ada68f22-9a85-4b8f-b2b1-2a3a4a2d2a6c","range":0,"rating":5,"reply":"Hi, Okto, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. ","replyTime":"2020-06-27T21:32:00","review":"I had an extremely quick and easy conversation over the phone with Meg. She was extremely helpful and took the time to find me the best possible rate and saved me some money. I have to penny pinch since I'm moving into a new house and Meg understood that and helped me so i am grateful for that!","source":"Google","submissionTime":"2020-06-27T00:00:00","userName":"oKto V."},{"reviewId":"8cd2f3ca-ccd5-4df1-a793-e5d5a49e0082","range":0,"rating":5,"reply":"Thank you, Juelle. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. ","replyTime":"2020-06-23T14:50:00","review":"I was going to rent from these guys and ended up making the biggest move and change of my life. They were so adaptable to my situation and I am so grateful! Highly recommend this place! Ask for Moe or Meg!!!! More customer satisfaction should like this, way to pave the way ladies!!!! Thank you for being so kind to me!!!!","source":"Google","submissionTime":"2020-06-23T00:00:00","userName":"Juelle S."},{"reviewId":"b8b879f5-1c94-44ed-88bf-d264eb2a45ec","range":0,"rating":5,"reply":"Hi Maximilian, we're glad Meg and Mo were able to help. We absolutely love that you took the time to let us know that they went above and beyond for you! Thank you so much for the recommendation as well as the 5-star review!","replyTime":"2020-05-21T13:14:00","review":"Meg and Mo are customer service masters and went ABOVE AND BEYOND to help me get moved out of my unit. Very honest, helpful and kind. Highly recommend using this facility for all your storage needs!","source":"Google","submissionTime":"2020-05-21T00:00:00","userName":"Maximilian M."},{"reviewId":"f3276c3b-3ec2-41c0-926a-2f136a924062","range":0,"rating":5,"reply":"Thank you for the kind words, Taneshia. We're glad Meg was very fast and nice. Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2020-05-18T18:00:00","review":"Meg was super awesome, fast, and very nice. Best service I’ve had this so far!","source":"Google","submissionTime":"2020-05-18T00:00:00","userName":"Taneshia N."},{"reviewId":"86f3f103-12f0-4473-88eb-bf29543d598f","range":0,"rating":5,"reply":"Thank you for the positive review, Dylan. We're committed to providing excellent service and we're glad Meg was able to help with your storage needs! Don't hesitate to reach out if you need anything.","replyTime":"2020-03-20T10:10:00","review":"Meg was very enthusiastic and professional. She made the entire process as painless as possible.","source":"Google","submissionTime":"2020-03-19T00:00:00","userName":"Dylan N."},{"reviewId":"a1205382-f20e-4dd4-ab12-48875c079dc8","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Ethan. We're committed to being your go-to stop for all your local storage needs! Welcome to Extra Space Storage!","replyTime":"2020-03-20T10:02:00","review":"Fantastic experience. Got everything I wanted easily and quickly.","source":"Google","submissionTime":"2020-03-19T00:00:00","userName":"Ethan R."},{"reviewId":"0c33c69f-6d54-4e73-ae76-05749c9aa9a8","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Ado! We're committed to providing excellent service and we're glad you had a positive experience renting with Meg! Give us a call at (505) 226-8701 if you need any future assistance.","replyTime":"2020-03-20T10:12:00","review":"Great experience! Very helpful under such a short notice. Meg is definitely the one to look for! Very helpful and will do her best for your interest!","source":"Google","submissionTime":"2020-03-19T00:00:00","userName":"Ado G."},{"reviewId":"d42a0ce7-0e18-4fa1-8971-258fb906687b","range":0,"rating":5,"reply":"Hi Rick, thank you for your review. We're glad Mo was very helpful and made everything go smoothly. Let us know if we can do anything to assist you! ","replyTime":"2020-03-16T10:57:00","review":"Mo was very helpful and made everything go smoothly","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Rick S."},{"reviewId":"e18f1377-e065-4cee-a363-4b2a408a7f7e","range":0,"rating":5,"reply":"Hi Stevie, we're glad Meg was very helpful and kind! We're committed to providing excellent customer service. Let us know if we can do anything to assist you! \n","replyTime":"2020-02-29T15:11:00","review":"I called about inquiring a unit to rent, I spoke to Meg she was very helpful and kind !! Great service.","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Stevie N."},{"reviewId":"4da7c67d-63e7-499e-bc58-aeedde641529","range":0,"rating":5,"reply":"Thank you so much for your kind words, Ji. We really appreciate you taking the time to share your experience with us. We're glad Meg went above and beyond to make sure you understood everything and made sure all your questions and concerns were answered. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-02-29T15:19:00","review":"My experience here was excellent. Meg did a phenomenal job. She went above and beyond to make sure i understood everything and made sure all my questions and concerns were answered and she did just that. I would definitely recommend this place and make sure everyone go see Meg !","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Ji H."},{"reviewId":"cbf9d574-d6d2-4746-acd1-96e9df266a48","range":0,"rating":5,"reply":"Thank you for the kind words, Kevin. We're glad Mo and Megan answered all of your questions. Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2020-03-01T13:37:00","review":"Went to go look at getting a unit, mo and Megan were fantastic. Answered all of my questions. Can’t wait to get my unit with them","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Kevin W."},{"reviewId":"a451f7f6-38a9-4783-8cdb-cb1d9dd74df2","range":0,"rating":5,"reply":"Thank you for the kind words, Lynda! We're committed to providing excellent customer service. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!  \n","replyTime":"2020-03-02T11:38:00","review":"This place is so awesome! The service was excellent and the space was VERY affordable and convenient! Thanks you all,  you made our day!!!","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Lynda I."},{"reviewId":"e23acab8-b113-4b90-ad76-ae3fc2ec787d","range":0,"rating":5,"reply":"Thank you for the kind words, Gerard! We're committed to providing excellent customer service. Thank you for choosing Extra Space.  \n","replyTime":"2020-03-02T14:38:00","review":"The best Storage place in Albuquerque awesome customer service very happy customer here...","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"GERARD V."},{"reviewId":"15eaebf2-6150-4ee2-94ba-f8e7f827fb0c","range":0,"rating":5,"reply":"Thank you for the kind words, Bigboy03. We're glad our team was able to help! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\n","replyTime":"2020-03-02T15:31:00","review":"Amazing people very helpful and got a new lock","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"bigboy03 w."},{"reviewId":"86c67ae6-99bf-49fb-8d94-ff1a461586e1","range":0,"rating":5,"reply":"Thank you for the kind words, Joseph. We're glad Meg helps out her clients with ease and no frustration. Thanks for recommending Extra Space Storage! ","replyTime":"2020-03-01T10:10:00","review":"This place is awesome , been there almost a month now.. Communication is great with the manager Meg.. She helps out her clients with ease and no frustration.. I recommend this place to anyone looking for a storage unit ????","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Joseph L."},{"reviewId":"835b7047-e219-4406-8458-d99faa61489c","range":0,"rating":5,"reply":"Thank you for the kind words, Christopher. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.\r\n","replyTime":"2020-02-29T10:05:00","review":"She was hella awesome","source":"Google","submissionTime":"2020-02-28T00:00:00","userName":"Christopher L."},{"reviewId":"4ceb195f-7069-42da-aa4b-5cc1122c778f","range":0,"rating":5,"reply":"Hi David, thank you for your review. We're glad our manager was able to help! Stop by the office if you need anything.  \n","replyTime":"2020-02-29T10:53:00","review":"Great manager very helpfull","source":"Google","submissionTime":"2020-02-28T00:00:00","userName":"david v."},{"reviewId":"09712d9a-ae0a-43df-be1d-16db3108acee","range":0,"rating":5,"reply":"Thank you for the kind words, Chelsea. We're glad Meg was able to help you find the perfect storage unit for a good price. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-01-05T10:49:00","review":"Meg was awesome! She helped us find the perfect storage unit for a good price and their promotions really helped us too! The storage units are clean and easy to use, and their location is super convenient. All in all, we had a great experience here and would recommend it for sure!","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Chelsea C."},{"reviewId":"e5012616-b3bc-4d24-86c1-d4e2be3bbdb6","range":0,"rating":5,"reply":"Hi Daniel, we're glad our team was able to help! We are so glad you are satisfied with your rental rate! Thank you for being a loyal customer! \n \n","replyTime":"2020-01-05T10:28:00","review":"I recently had a storage space at extra storage space on 8th street in alb. I would definitly would rent there again employes were great helpful and really nice and prices were great","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Daniel L."},{"reviewId":"23332e56-c1ca-4f5b-be90-cbcba4fad5e0","range":0,"rating":5,"reply":"Thank you for the review, Danielle! We pride ourselves on having a friendly, professional staff and are so happy they were able to assist you! Stop by our office if you need any future assistance. ","replyTime":"2020-01-04T11:54:00","review":"Very professional, friendly, low pressure.","source":"Google","submissionTime":"2020-01-03T00:00:00","userName":"Danielle H."},{"reviewId":"635b5daf-3d53-4831-a2eb-4677bc089afa","range":0,"rating":5,"reply":"This is great feedback Lillian, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business!","replyTime":"2019-12-28T13:20:00","review":"Painless. Easy peasy.  Everything is clean","source":"Google","submissionTime":"2019-12-28T00:00:00","userName":"Lillian P."},{"reviewId":"76ddb9f9-5a0a-4bb0-9429-0e542af32c12","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Rena! \n\n","replyTime":"2019-12-27T11:36:00","review":"I appreciate the space was rented to me when I needed. Thank u very much.","source":"Google","submissionTime":"2019-12-26T00:00:00","userName":"Rena Y."},{"reviewId":"43aa62c2-071c-4b2a-a0bc-56331e2bbf82","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Louisa. We're glad Meg was able to help meet your storage needs and provide a positive rental experience! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-12-24T14:30:00","review":"Meg is awesome!!!!! Very helpful and easy.","source":"Google","submissionTime":"2019-12-24T00:00:00","userName":"Louisa J."},{"reviewId":"f3c9da9b-3ea4-4ddf-b04a-b8d87bbc61f8","range":0,"rating":5,"reply":"Hi Sally, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thank you for choosing Extra Space.  \n","replyTime":"2019-12-21T10:14:00","review":"Very clean fast and efficient. Love the location.","source":"Google","submissionTime":"2019-12-20T00:00:00","userName":"Sally L."},{"reviewId":"a65181bf-3064-4725-9116-731bd942858b","range":0,"rating":5,"reply":"Thanks for the awesome review, Chelsea! We work hard to meet the expectations of our customers, and we're happy to hear Jose hit the mark for you! Don't hesitate to stop by the office or contact us at (505) 226-8701 if you need anything.","replyTime":"2019-10-05T14:59:00","review":"Thanks for answering all my questions Jose! He was very patient and took the time to get the answers I needed. He was helpful and very nice.  It was well appreciated!","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"Chelsea A."},{"reviewId":"6450f3cc-061c-4751-beb2-d04a5c70a6e1","range":0,"rating":5,"reply":"Thank you for the kind words, Nm Santa Muerte & Stories. We're thrilled Jose was able to find a solution to your storage needs! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.","replyTime":"2019-11-30T13:28:00","review":"I got a unit with extra space they were awsome and helpful i even got a bigger unit then i ask for and at a cheaper rate and jose at the desk helped with any info i needed","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"nm s."},{"reviewId":"ed5f3667-4b21-4efa-812e-f4ea7b62f0a2","range":0,"rating":5,"reply":"We're happy to meet your storage needs, Louisa! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Let us know if we can do anything else to assist you! ","replyTime":"2019-11-23T11:14:00","review":"Easy access, gr3at location, friendly service and convenient hours.","source":"Google","submissionTime":"2019-11-22T00:00:00","userName":"Louisa C."},{"reviewId":"afd75bdc-ec07-4b13-9219-b7e7920b2593","range":0,"rating":5,"reply":"Thank you for the kind words, Ranch. As a company, we are committed to providing exceptional customer service at a professionally managed facility! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any assistance.","replyTime":"2019-11-10T14:25:00","review":"New, very user friendly. Very professional management.","source":"Google","submissionTime":"2019-11-10T00:00:00","userName":"Ranch G."},{"reviewId":"2d5b8494-9cf2-4e8c-9dab-f01427344365","range":0,"rating":5,"reply":"Tj247 J! We're glad to hear that you had a positive experience with us! Your recommendation means the world to us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (505) 226-8701.","replyTime":"2019-10-21T18:14:00","review":"Jose did a great job would rent again. Clean fast and great price highly recommend","source":"Google","submissionTime":"2019-10-21T00:00:00","userName":"tj247 j."},{"reviewId":"86790217-a2ac-4939-aa69-d7f64ed969eb","range":0,"rating":5,"reply":"Hi Matt, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 226-8701 or stop by the office if you need anything!\n\n","replyTime":"2019-10-08T16:49:00","review":"Great location fantastic service","source":"Google","submissionTime":"2019-10-08T00:00:00","userName":"Matt M."},{"reviewId":"acb8aafa-1a4e-4ac3-b8b8-33e43d75051c","range":0,"rating":5,"reply":"Hi Robert, thank you for your review. We're glad our team was able to help you move in! Let us know if we can do anything to assist you!","replyTime":"2019-10-06T08:14:00","review":"Very fast and considerate when helping me move in!","source":"Google","submissionTime":"2019-10-05T00:00:00","userName":"Robert S."},{"reviewId":"d9be1fdf-2621-4df8-a158-9c7777e2e5af","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Clintmac11! We're so happy to hear our manager Jose was able to make your rental process hassle-free! Your recommendation means the world to us. Let us know if we can do anything else to assist you! ","replyTime":"2019-08-09T10:03:00","review":"Jose was extremely friendly and fast.  Stressful time for me and my wife but he made it easy...even chatted a bit about movies.  Would recommend!","source":"Google","submissionTime":"2019-08-08T00:00:00","userName":"clintmac11"},{"reviewId":"2512c759-a4f4-4f40-8000-50b25990b13d","range":0,"rating":5,"reply":"Thanks for reaching out to leave us a review, Jasmine! We're pleased to hear you've had a positive experience with Audrey throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2019-07-28T08:06:00","review":"The top associate turns out to be an old high school friend!! Great service and clean welcoming space. So happy chose them ?? Audrey rocks","source":"Google","submissionTime":"2019-07-27T00:00:00","userName":"Jasmine C."},{"reviewId":"2b16ac7f-becc-45db-925f-64ac273f2a9d","range":0,"rating":5,"reply":"Hi Plasmasun, we appreciate you taking the time to share your experience with us! We agree Audrey is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!","replyTime":"2019-07-26T11:12:00","review":"Audrey is an Excellent excellent staff member and professional. She is extremely helpful. And very kind. She deserves every positive review she gets. \nThank you","source":"Google","submissionTime":"2019-07-25T00:00:00","userName":"plasmasun"},{"reviewId":"ea236c56-6718-4a7d-b98b-ab1a973842ef","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Destiny! We work hard to meet the expectations of our customers, and we're happy to hear Audrey hit the mark for you! Don't hesitate to stop by the office or contact us at (505) 226-8701 if you need anything.","replyTime":"2019-07-24T10:21:00","review":"Audrey was very thorough with her customer service skills today! I'm very pleased with the start of my lease here. The promotions and pricing are great! Located right off the highway for easy access also","source":"Google","submissionTime":"2019-07-23T00:00:00","userName":"Destiny C."},{"reviewId":"d5bce9ae-6682-4a78-8cfb-23861f3dd006","range":0,"rating":5,"reply":"Thanks for reaching out to leave us a review, Nicole! We're pleased to hear you've had a positive experience with Jennifer throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2019-07-22T10:07:00","review":"Jennifer was wonderful","source":"Google","submissionTime":"2019-07-20T00:00:00","userName":"Nicole L."},{"reviewId":"e65deab6-db58-4bad-9312-667ff527faee","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, He! We're delighted to hear that Jennifer provided a smooth rental experience. Our team is here to serve you so don't hesitate to give us a call at (505) 226-8701 if you need anything! ","replyTime":"2019-07-22T10:00:00","review":"Jennifer made all of this easy!","source":"Google","submissionTime":"2019-07-20T00:00:00","userName":"He O."},{"reviewId":"3f474d6d-9434-4ad4-9386-24b7558e2605","range":0,"rating":5,"reply":"Hi Jd, thank you for your review. We're glad Audry was able to help get you the space you needed and answered all your questions. Let us know if we can do anything to assist you!","replyTime":"2019-07-13T14:22:00","review":"Audry at the 8th street location was a great help. Very frindly and plesent. She was able to help me get the space I needed and answer all my questions.","source":"Google","submissionTime":"2019-07-12T00:00:00","userName":"JD S."},{"reviewId":"c49c015d-3859-428c-b5f7-9e3973b38116","range":0,"rating":5,"reply":"Hi Sammi, thank you for your review! We're so happy to hear that Audrey was able to meet your storage needs. Security is our top priority and we appreciate that you?ve trusted us with your belongings! We're committed to proving excellent customer service, so don't hesitate to reach out if you have any questions!","replyTime":"2019-07-06T15:06:00","review":"My husband and I are needing a storage for a few months and found the best deal here at Extra Space Storage. Audrey assisted us with the process and was very helpful! She was very nice, polite and professional. This place is also very clean and the property seems well taken care of as well as safe and secure! \nThank you, Audrey for your time and help!","source":"Google","submissionTime":"2019-07-05T00:00:00","userName":"Sammi S."},{"reviewId":"dff14cf6-47c1-4705-b9e6-2f64030d3848","range":0,"rating":5,"reply":"Hi Tim, thank you for your review. We're glad Jennifer was able to help! Stop by the office if you need anything.\n","replyTime":"2019-07-02T13:10:00","review":"Jennifer was most helpful and supportive in the change process. The fact that my truck was attempted to be stolen as being the reason for the change of location has nothing to do with the professional demeanor of your employees. I moved the vehicle to a location where I could chain and padlock its axel to a telephone pole so it cannot be moved or stolen again.","source":"Google","submissionTime":"2019-07-01T00:00:00","userName":"Tim K."},{"reviewId":"731623e8-fbdf-445b-bb0d-694b12bdf2e8","range":0,"rating":5,"reply":"Hi Vasudha, we're glad our team was able to help! Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything.\n","replyTime":"2019-07-02T14:12:00","review":"Great place!!\nVery Helpful folks at the office. Plenty of safe storage places.","source":"Google","submissionTime":"2019-07-01T00:00:00","userName":"Vasudha T."},{"reviewId":"5a908ac8-642e-4b91-9a94-416e47f2dd59","range":0,"rating":5,"reply":"Hi Robin, thank you for your kind words. We're glad Audrey was able to help and answered all your questions. Thanks for recommending Extra Space Storage!\n","replyTime":"2019-06-23T08:57:00","review":"Audrey was wonderful. Answered all my questions. Highly recommend.","source":"Google","submissionTime":"2019-06-22T00:00:00","userName":"Robin I."},{"reviewId":"fe2fbb43-c478-4a5d-bc46-74b70d371c1a","range":0,"rating":5,"reply":"Hi Erin, thank you for your review. We're glad our manager was able to help! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-06-22T12:23:00","review":"I appreciate the help I got at the Extra Space Storage today. I got a all information I needed to know about the storage I was look for. The young lady at the counter was very helpful and I rented a storage and I am pleased. Thank you.","source":"Google","submissionTime":"2019-06-21T00:00:00","userName":"Erin C."},{"reviewId":"833c914d-48fb-43b9-94fa-84515a36601a","range":0,"rating":5,"reply":"We're so glad you chose Extra Space Storage, Ray! It's wonderful to hear that Jennifer and Savannah provided a positive rental experience! We appreciate your business and are here to help if you need anything! ","replyTime":"2019-06-19T11:22:00","review":"Jennifer & Savannah are awesome!","source":"Google","submissionTime":"2019-06-17T00:00:00","userName":"Ray B."},{"reviewId":"fd2446f8-5ff8-43bd-9e6f-9b77da672040","range":0,"rating":4,"reply":"Thanks Samira! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that.  We're committed to providing excellent customer service. Stop by the office if you need anything\n\n","replyTime":"2019-06-14T08:27:00","review":"Great security and customer service","source":"Google","submissionTime":"2019-06-13T00:00:00","userName":"Samira R."},{"reviewId":"640c4eb0-e8e5-4c52-a171-240cf298d5ac","range":0,"rating":5,"reply":"Hi Dustin, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. Let us know if we can do anything to assist you!\n","replyTime":"2019-06-11T12:28:00","review":"Very friendly and helpful!","source":"Google","submissionTime":"2019-06-07T00:00:00","userName":"Dustin B."},{"reviewId":"fa84b538-f288-4cf0-bc4c-f1d79ecbdc48","range":0,"rating":5,"reply":"Hi Marian, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage!","replyTime":"2019-06-07T10:45:00","review":"Friendly and professional service from Audrey. Very clean new facility. I highly recommend it.","source":"Google","submissionTime":"2019-06-03T00:00:00","userName":"Marian G."},{"reviewId":"7a16e261-167f-42b0-ae42-1b2aaa436f6f","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Lynne! We pride ourselves on having the cleanest facilities and the most helpful staff, so we are thrilled to hear that you had such a positive experience renting with Audrey! We're here to help if you have any questions about your rental! ","replyTime":"2019-06-03T10:08:00","review":"Wow. Audrey was very helpful and fun. Good price, clean unit.","source":"Google","submissionTime":"2019-05-30T00:00:00","userName":"Lynne B."},{"reviewId":"c9d88cd5-b603-4982-b334-82a0fee3d1f7","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Charles! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We really appreciate your business and are here to help if you need anything!","replyTime":"2019-05-30T18:37:00","review":"These ladies rock!","source":"Google","submissionTime":"2019-05-28T00:00:00","userName":"Charles P."},{"reviewId":"119b0d98-cd7f-4db8-8366-3b0d57b1346a","range":0,"rating":5,"reply":"Thank you for the excellent rating, Louis! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out if you need any future assistance! ","replyTime":"2019-05-31T11:07:00","review":"Great job","source":"Google","submissionTime":"2019-05-28T00:00:00","userName":"Louis"},{"reviewId":"5cec2002-7717-476b-80cc-a912cb20902a","range":0,"rating":5,"reply":"Ruth, we are so happy to hear that Michael could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Let us know if we can do anything else for you!","replyTime":"2019-05-18T16:36:00","review":"At a time of dire need, for reasons I?m not even going to try to explain, Extra Storage came   through for my family. Michael at the customer service center and Audrey at the Albuquerque 8th Street location were EXCELLENT in providing exactly the storage unit we needed on very short notice. Extra Storage saves the day! THANK YOU!","source":"Google","submissionTime":"2019-05-16T00:00:00","userName":"Ruth L."},{"reviewId":"447e4075-ea1c-4dd0-92bb-fb0bc8e90a69","range":0,"rating":5,"reply":"J Boogie, thanks for your review! It is wonderful to hear that Jennifer helped you get the best storage unit for your needs. We take great pride in keeping our facilities in top-notch condition! Let us know if we can further assist you!","replyTime":"2019-05-15T13:54:00","review":"Jennifer helped me get the right unit for my move. She provided great service and even helped me set up the right protection for my belongings. They have the nicest place I have seen.","source":"Google","submissionTime":"2019-05-14T00:00:00","userName":"J B."},{"reviewId":"fdd6048e-a30b-41c7-b337-7ea63a10cb22","range":0,"rating":5,"reply":"Thank you for the review, T Williamson! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Stop by our office if you need anything! ","replyTime":"2019-05-13T12:32:00","review":"exceptional customer service","source":"Google","submissionTime":"2019-05-13T00:00:00","userName":"T W."},{"reviewId":"ef0f5cb5-91d7-4516-85fa-002baaf14342","range":0,"rating":5,"reply":"Thank you, Judy! We are so glad to hear our staff was able to help find the best storage unit for your needs. Your recommendation means a lot to us! Stop by the office if you need any assistance.","replyTime":"2019-05-07T08:12:00","review":"Wonderful and friendly service. Units are easily accessible and reasonably priced! Reccomend to UNM students for summer storage!","source":"Google","submissionTime":"2019-05-04T00:00:00","userName":"Judy R."},{"reviewId":"5de314a3-fbfe-49fa-b296-6a4136e30ba7","range":0,"rating":5,"reply":"Thank you for the review, Jackie! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Let us know if you have any questions!","replyTime":"2019-04-25T08:53:00","review":"The girls are awesome!","source":"Google","submissionTime":"2019-04-23T00:00:00","userName":"Jackie R."},{"reviewId":"88e1e485-2030-4a44-95bb-77ccd6a28200","range":0,"rating":5,"reply":"Thanks for your review, John! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out if you need any assistance!","replyTime":"2019-04-15T17:00:00","review":"I Was recommended by the barista at Starbucks as it's only a block away. This whole part of town has been wonderful.","source":"Google","submissionTime":"2019-04-11T00:00:00","userName":"John S."},{"reviewId":"3a47c101-cf2c-4f47-9585-c90ed6209a7f","range":0,"rating":5,"reply":"Thank you for the kind words, Cliff. We're glad Jennifer was able to help! Our team is here to serve you, so give us a call at (505) 226-8701 if you need any future assistance.","replyTime":"2019-04-08T17:00:00","review":"Jennifer has been a delight to deal with!","source":"Google","submissionTime":"2019-04-02T00:00:00","userName":"Cliff F."},{"reviewId":"e65f9f18-e822-44df-87e0-eb6d107577ee","range":0,"rating":5,"reply":"Thanks for leaving us a rating, Satsantokh! We're glad we were able to meet your storage needs. Let us know if we can provide further assistance!\n","replyTime":"2019-03-21T17:03:00","review":"Great intro to storage","source":"Google","submissionTime":"2019-03-21T00:00:00","userName":"SatSantokh K."},{"reviewId":"5de8c0f2-f7f3-4388-88f3-b93ebcf1df45","range":0,"rating":5,"reply":"Hi Rebecca, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Audrey and Jennifer! Don't hesitate to reach out if you need further assistance! \n","replyTime":"2019-03-19T19:02:00","review":"Audrey and Jennifer were super friendly and helpful. We appreciated all the time and assistance they gave us.","source":"Google","submissionTime":"2019-03-18T00:00:00","userName":"Rebecca L."},{"reviewId":"fc4b563a-9dfe-4c4c-84a2-9cca6c255270","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Facility is clean and Amy is very professional and friendly! Makes moving easy.","source":"Google","submissionTime":"2019-03-15T00:00:00","userName":"Monique C."},{"reviewId":"29d5e07b-c729-4289-a976-44338baf77e8","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Jennifer was wonderful to deal with. We needed multiple units this past week and she got us in with no problem.","source":"Google","submissionTime":"2019-03-15T00:00:00","userName":"Kristen L."},{"reviewId":"8c27e098-7a90-4bef-b7c1-003d863ba146","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I loved the service, Amy was amazing and extremely helpful. And the place is really nice, but overall Amy did all this process wonderful","source":"Google","submissionTime":"2019-03-08T00:00:00","userName":"Ryan w."},{"reviewId":"74c89314-3650-45b6-8716-b3774b9fb7b4","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I had an amazing customer experience from the moment I walked through the doors. The Store Manager was so helpful and made me feel important. I would highly recommend Extra Space Storage for your storage needs!","source":"Google","submissionTime":"2019-03-06T00:00:00","userName":"Rick R."},{"reviewId":"c839d844-98ef-4c62-9960-728aed49eaa1","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Thumbs up!!","source":"Google","submissionTime":"2019-02-23T00:00:00","userName":"Ashes t."},{"reviewId":"fbd7e0b9-a43f-429a-ac59-ffd89988c624","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Omg! I'm so glad I came here this place is nice! And Amy the girl helping me is so awesome!  In a time when nothing seems to be going right this place is just what I needed! And I met a really great person here!  Thank you soooooooo much!","source":"Google","submissionTime":"2019-02-22T00:00:00","userName":"Roberta A."},{"reviewId":"1a4c06ee-688f-4b7b-824a-c0a8dc48d526","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Jennifer was cool and picked me a good unit. I lik it here","source":"Google","submissionTime":"2019-02-11T00:00:00","userName":"J T."},{"reviewId":"b361ceb8-71be-497b-baf1-b3cb4e9454d4","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"They were wonderful definitely  Recommended storage facility","source":"Google","submissionTime":"2019-02-07T00:00:00","userName":"Josh C."},{"reviewId":"3949d716-576b-4e13-8bb8-3f8fd07ffc16","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Jennifer was very patient and made the whole thing easy","source":"Google","submissionTime":"2019-01-31T00:00:00","userName":"Stephanie G."},{"reviewId":"21853fc8-7090-4c82-9274-3e724d432194","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Jennifer was so nice! I recommend dealing with her","source":"Google","submissionTime":"2019-01-28T00:00:00","userName":"taylor j."},{"reviewId":"d7879ed7-225c-48cb-bfd3-ec390fd8daf5","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Jennifer was so helpful.","source":"Google","submissionTime":"2019-01-16T00:00:00","userName":"Joanne L."},{"reviewId":"99db8a5f-2d90-457d-8fd4-348f1c080171","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Awesome teamwork - we worked out a space for my boat!\n\nKeep up the good work!","source":"Google","submissionTime":"2019-01-16T00:00:00","userName":"Mark A."},{"reviewId":"cde33389-fccc-445f-8b86-fe994b0cfea0","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Jennifer and Julie we're great and super helpful! I highly recommend working with them!","source":"Google","submissionTime":"2019-01-16T00:00:00","userName":"jackie g."},{"reviewId":"46bd04e3-f87a-4943-8561-847f4cf406ba","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Just rented a storage unit and the staff is AWESOME! Very informative and kind. They had the right answers to everything and really knew how to take care of their customer. The rates are a perk as well! Would definitely recommend to anyone looking for storage!","source":"Google","submissionTime":"2019-01-16T00:00:00","userName":"Vanessa V."},{"reviewId":"c0e39f91-57ad-482c-8cbe-40f789801880","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"A+! Very helpful and friendly service!","source":"Google","submissionTime":"2019-01-14T00:00:00","userName":"kas d."},{"reviewId":"d956970e-de6c-40b3-ab54-825a8eceeca1","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Amy and Julie were awsome will definitely be using Extra Space Storage from now on!","source":"Google","submissionTime":"2019-01-09T00:00:00","userName":"Daniel P."},{"reviewId":"aada68be-5f5c-49d4-a7d4-e1c4db92c344","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Amy at Extra Space Storage was friendly and very helpful in making a decision of the right size of unit for my storage needs. The facility is very clean and well maintained.","source":"Google","submissionTime":"2018-12-27T00:00:00","userName":"Candelaria R."},{"reviewId":"b5d25e13-6ddd-46f9-9f77-2ec031dac088","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I rented here for about 5 months and everything was great! Easy access, always clean and always a pleasure to talk to the manager jenifer. Thanx!","source":"Google","submissionTime":"2018-12-20T00:00:00","userName":"Candace M."},{"reviewId":"5f60ec3e-abf1-42b0-8759-740f33731248","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I'm just going to pile on here - the customer service here is amazing. It was 100 degrees and I was in the middle of an unexpected move. They made everything as easy as possible, and did it with a smile. I rented a climate-controlled unit for 6 months; cleanest facilities I've ever seen, no issues whatsoever. Sideways shout out: if you need a snack/beverage/gas for your U-haul after that last load, go north on 8th and take a right at the outer road for an exceptionally clean gas station/convenience store. (I forget the name).","source":"Google","submissionTime":"2018-12-19T00:00:00","userName":"Angie S."},{"reviewId":"831c18a9-d4a9-4952-aff1-0c25c45fc5f4","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Had a great experience easy check in awesome easy to work with staff ...any is great !!","source":"Google","submissionTime":"2018-12-11T00:00:00","userName":"stacey c."},{"reviewId":"b1b36780-e339-4692-ab63-b366930c9c3f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This location not only has easy access to the highway, but amazingly friendly and helpful staff. It is an extra bonus to have the Pueblo do security. Price isn’t too bad either. Great experience!","source":null,"submissionTime":"2018-01-09T15:38:00","userName":"Crystal"}]},"errors":null},"startingAt":{"correlationId":"af2f48c4-a074-4213-b12f-99978c81ee50","data":{"error":null,"startingAt":{"large":178,"medium":101,"parking":0,"small":36,"starting":36}},"errors":null},"unitClasses":{"correlationId":"d70ab8a7-a9d6-411c-93e0-b6dceefad49f","data":{"count":18,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2454","salesforceId":"2454_8798","storeId":"7c82f010-5ea6-4771-a82d-293b8a5c1b65","uid":"2454_8798","unitClassId":"95cea910-9223-4efc-8dd3-018503591bfc","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":5,"showAvailable":true,"showFirstCome":false,"showLimited":false,"showLimitedBanner":false,"showOnline":true,"showPromotion":true,"showRapidRental":true,"showReserve":true,"total":0},"dimensions":{"depth":10,"display":"5' x 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