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We're glad to hear Dave was helpful in answering your questions, and we will be sure to pass your kind words along to him and the team.","replyTime":"2026-10-03T10:05:00","review":"Dave did amazing answering all my questions!","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Gabby M."},{"reviewId":"30eac905-f9b3-4c22-b236-82be869c3ea2","range":0,"rating":5,"reply":"Thank you for sharing your experience and recommending Extra Space Storage, Mel! We are glad to hear that reserving a unit on short notice and moving in went smoothly, and that our team provided kind and reassuring support throughout your stay. We appreciate your feedback and look forward to assisting you again if you ever need storage in the future.","replyTime":"2026-09-30T15:26:00","review":"Had a great experience with ExtraSpaceStorage in Cumberland, RI. I had to get a unit in a pinch (same-day) and calling to reserve a unit was extraordinarily easy. 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We are glad to hear that Dave was so helpful, and we will be sure to pass along your kind words to him and the team.","replyTime":"2026-09-27T13:24:00","review":"Dave was amazing and very helpful!","source":"Google","submissionTime":"2026-09-26T00:00:00","userName":"Jenna-Leigh S."},{"reviewId":"f815ec2d-ea9f-4282-8028-eedf819bb86b","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Extra Space Storage, Tina. We are glad to hear that Dave and our team were friendly and helpful.","replyTime":"2026-09-25T14:14:00","review":"Dave was very helpful and told me all about the company !\nVery friendly staff!!","source":"Google","submissionTime":"2026-09-25T00:00:00","userName":"TINA M."},{"reviewId":"346ce906-5b8b-4fba-94fb-6a7c40760bcc","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage, Danielle! We are glad to hear that your storage unit served you well during your move and that the entire process was clean, secure, and straightforward. We appreciate your support and wish you the best in your new space.","replyTime":"2026-09-25T15:08:00","review":"I used this storage facility for about five months while we were in the process of moving and had a great experience. The facility was always clean, secure, and easy to access, and I never had any issues during the time I had my unit. The whole process from moving in to moving out was simple and straightforward. I would definitely recommend them to anyone looking for a reliable storage facility!","source":"Google","submissionTime":"2026-09-25T00:00:00","userName":"Danielle P."},{"reviewId":"3cd4d674-0864-42fe-931a-b36eebfda628","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback, Andres. We are glad to hear you had a great experience with Dave Alameida.","replyTime":"2026-09-24T08:40:00","review":"Awesome service from Dave Alameida. Thank you","source":"Google","submissionTime":"2026-09-24T00:00:00","userName":"Andres M."},{"reviewId":"e1793fa4-0f9a-4335-80c1-1f7247b47f46","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Donna. We're glad to hear that Dave was so helpful.","replyTime":"2026-09-24T10:51:00","review":"Dave was very helpful and explained everything to me.","source":"Google","submissionTime":"2026-09-24T00:00:00","userName":"Donna R."},{"reviewId":"30d0c7bc-2943-419c-a5ed-ae87704dec37","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience Sarah. We're glad to hear that Dave was so helpful, and we will be sure to share your kind words with him and the rest of the team.","replyTime":"2026-09-19T11:43:00","review":"Dave is excellent so helpful!","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Sarah I."},{"reviewId":"423352d3-b719-4fb1-9056-4434254da9f9","range":0,"rating":5,"reply":"Thank you for your 5-star rating and for sharing your positive experience, Larry! We're glad to hear that David provided you with outstanding service. ","replyTime":"2026-09-11T08:46:00","review":"David outstanding gentleman","source":"Google","submissionTime":"2026-09-11T00:00:00","userName":"Eat A."},{"reviewId":"8080e6da-4dde-438a-aefe-02ffa3171e18","range":0,"rating":5,"reply":"We are overjoyed to hear your kind words about Jame. Thank you, Eliza, for sharing your experience with us!","replyTime":"2026-08-01T10:18:00","review":"Dave great job & thank you for all for all your help.","source":"Google","submissionTime":"2026-09-10T00:00:00","userName":"Eliza S."},{"reviewId":"fc33d529-6dab-4a49-9046-91a74c1fcfd2","range":0,"rating":5,"reply":"We're so glad to hear about your positive experience at Extra Space Storage! It's wonderful to know that Dave was very helpful and explained everything clearly. Thank you for your review, Ivo!","replyTime":"2026-09-09T15:06:00","review":"I came in to extra space and Dave  was very he explained everything to me, he was very helpful\nI was very pleased with his work.","source":"Google","submissionTime":"2026-09-09T00:00:00","userName":"Ivo A."},{"reviewId":"d5585503-d2c7-4007-958a-92adc69ac358","range":0,"rating":5,"reply":"Thank you, Theresa. We're glad we were able to assist you with your storage needs. ","replyTime":"2022-12-28T10:08:00","review":"I love this location! I've had storages over the years and this one is my favorite! Clean and great associates!","source":"Google","submissionTime":"2026-09-08T00:00:00","userName":"Theresa B."},{"reviewId":"44884661-9f1e-43b0-97d1-edd35c38bc9b","range":0,"rating":5,"reply":"Thank you for your 5-star review, Regina! We're glad to hear that our Extra Space Storage facility is clean and that our staff was friendly and helpful. We appreciate your kind words.","replyTime":"2026-09-06T11:46:00","review":"Facility is very clean, staff is friendly and helpful.","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Regina T."},{"reviewId":"097ed35e-0a49-4de1-84b2-e98523fb687c","range":0,"rating":5,"reply":"Your positive feedback about David's professionalism and information is greatly appreciated. Thank you for choosing Extra Space Storage, Allen!","replyTime":"2026-05-06T15:13:00","review":"David was professional and gave great information.\nThanks.\nDavid","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Allen F."},{"reviewId":"95441a12-d83e-4af5-b8c0-70751174a521","range":0,"rating":5,"reply":"We are grateful for your kind words! Dave is truly an asset. We appreciate your recommendation, Luis!","replyTime":"2026-08-27T13:39:00","review":"Dave did an amazing job he went beyond to make sure I was Happy. I would recommend people to come here and become a customer for sure outstanding !","source":"Google","submissionTime":"2026-08-27T00:00:00","userName":"Luis M."},{"reviewId":"0860c485-d959-41f6-8c16-a4f0778dfe00","range":0,"rating":5,"reply":"We are glad to hear your experience with our knowledgeable manager and team was great. We appreciate you sharing this, Mr. Patterson!","replyTime":"2026-08-25T13:48:00","review":"The manager on site was very knowledgeable and helpful; great job all around and great team here at this location…\n\nMr. Patterson, approved","source":"Google","submissionTime":"2026-08-25T00:00:00","userName":"Mr. P."},{"reviewId":"24fe0769-6079-439f-a409-b50db0d2e764","range":0,"rating":5,"reply":"Nos sentimos honrados de escuchar \"¡Perfecto!\". Gracias, George. Esperamos volver a atenderle pronto.","replyTime":"2026-08-22T13:36:00","review":"Perfecto!","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"George H."},{"reviewId":"15fab16e-c9f2-4850-911d-83daf5c94e5f","range":0,"rating":5,"reply":"We are happy to hear all your questions were answered and our representative ensured you had everything needed before move-in. Welcome Pamela!","replyTime":"2026-08-21T11:40:00","review":"Very helpful with lots of information provided. All questions answered. Representative made sure we had everything we need before we move in our items,","source":"Google","submissionTime":"2026-08-21T00:00:00","userName":"Pamela G."},{"reviewId":"0f124770-476d-4ee2-8ec3-35972c066ecf","range":0,"rating":1,"reply":"We regret to learn about your experience and appreciate your feedback, Desirea. Please feel free to reach out to us at (401) 722-1211 to discuss this further.","replyTime":"2026-08-18T07:16:00","review":"Dave helped me last time. This time it was someone whose name I forgot but to my understanding he was a manager on unit. They push for a good review and want the customers to leave a good review. However, I ordered a bigger unit online because mine wasn’t big enough. Dave met me at my unit when I was moving from one to the other. Dave told me I was stealing by getting the online price. I got the online price he pulled me in the office to pay $50 more because that’s just to get people in the door. I didn’t care if it was discounted or not, I just needed a bigger unit. I go in it and have it for about 6 months. My rent on the unit goes up $75. I call to question it and their response was on category 4 in the agreement I signed I agreed to a price increase at any time. When I went to the office to close out my unit they said they were busy and 4 people left this month. I wonder why. I get them pushing good reviews. The place is clean it’s just these two peaches in the office running the place that makes it a shitshow. Hope this helps","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"desirea j."},{"reviewId":"ed0221c3-36c1-42fa-befe-10f518b8553f","range":0,"rating":5,"reply":"We are privileged to have Jim on our team. His helpfulness and knowledge make a real difference. Thank you, lilly!","replyTime":"2026-08-17T12:17:00","review":"Jim was the best so helpful and knowledgeable","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"lilly c."},{"reviewId":"727df968-a513-4521-a704-4630bba1652d","range":0,"rating":5,"reply":"We greatly appreciate your kind words. David's dedication to staying late reflects our commitment to exceptional service. Thank you, Mark!","replyTime":"2026-08-13T15:43:00","review":"David was informed and stayed late for me.","source":"Google","submissionTime":"2026-08-13T00:00:00","userName":"Mark L."},{"reviewId":"8dac8001-a9fb-44ab-965f-d5ad41aa819e","range":0,"rating":5,"reply":"Your review is appreciated. Great to hear you had a quick and easy process at Extra Space Storage.","replyTime":"2026-08-05T07:11:00","review":"Great quick and easy process","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"Jdookie36"},{"reviewId":"c58cfedf-fd8c-4deb-ad51-5e3c811c537f","range":0,"rating":5,"reply":"Thank you, Kristine! We're glad Dave made your rental experience wonderful and thorough. Welcome to Extra Space Storage!","replyTime":"2026-07-31T09:05:00","review":"Dave was wonderful personable and thorough.  We were happy to rent today!!!","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"Kristine T."},{"reviewId":"24ca2b9a-6e08-4d30-ad26-87e9653a5954","range":0,"rating":5,"reply":"Thank you, Mike! Dave and Jim, along with our clean, secure, and well-maintained climate zone facility, are proud to earn your 5-star recognition.","replyTime":"2026-07-31T16:39:00","review":"Very clean always. Good security. Dave and Jim are always a pleasure to deal with. The climate zone area is well maintained and always reassuring for my storage needs. Lighting is more than adequate.   Certainly it is a 5 star facility. Mike Fabrizio","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"Catherine F."},{"reviewId":"5f7e6684-82bc-4ffd-98b7-c4f7cf745cf6","range":0,"rating":5,"reply":"Thank you for your review, Kendra! We're glad Dave made such a great impression. ","replyTime":"2026-07-30T14:32:00","review":"Dave was awesome super helpful. Love this place. He was great my new best friend.","source":"Google","submissionTime":"2026-07-30T00:00:00","userName":"Kendra B."},{"reviewId":"227484fe-1e77-4d55-910d-2e161093a93e","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you enjoyed the space and friendly service. Your feedback means a lot to us, Atif!","replyTime":"2026-07-30T14:50:00","review":"Great space for storage very friendly gesture","source":"Google","submissionTime":"2026-07-30T00:00:00","userName":"Atif s."},{"reviewId":"803ce96d-fcc5-432b-b096-d68e7500c1da","range":0,"rating":5,"reply":"We sincerely value your kind words, Isabella. Dave and Jim are truly an asset to our team. We look forward to seeing you again!","replyTime":"2026-07-28T11:37:00","review":"Dave and Jim are the greatest guys in the business! I would come back here any day!","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"Isabella L."},{"reviewId":"664ad6e5-ff91-4332-971e-29f2de5d8ee6","range":0,"rating":5,"reply":"We're proud to serve customers like you, Bethani! Thanks for leaving us a 5-star rating. Our team is here to serve you so don't hesitate to reach out if you need anything!","replyTime":"2019-08-26T12:51:00","review":"Very friendly. Came back again! Great service and price!","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"Bethani D."},{"reviewId":"fb706f2b-0166-4e7c-8b4d-19547d86a75d","range":0,"rating":5,"reply":"We are grateful your experience — clean space, easy access, and smooth checkout — met your expectations, Jessica. We look forward to serving you again!","replyTime":"2026-07-25T07:24:00","review":"Great experience. Space was clean and temp controlled. Access was easy and check out was a breeze. Will definitely recommend or use if/when storage is needed in the future.","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"Jessica M."},{"reviewId":"f361e728-1927-4549-a8a1-17a95f1cf9aa","range":0,"rating":5,"reply":"Thank you for your review, Fidel! We're glad Dave made your unit switch seamless. We'll be sure to pass along your kind words.","replyTime":"2026-07-25T09:04:00","review":"I got a new unit the and Dave was great making the switch","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"Fidel"},{"reviewId":"0f9300d6-165f-4894-89b4-770885cfeeff","range":0,"rating":5,"reply":"We are overjoyed to hear your experience was easy and clean, Billie Jo. That's our standard at Extra Space Storage!","replyTime":"2026-07-23T09:11:00","review":"Easy and clean","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Billie J."},{"reviewId":"693f903e-6572-431b-b8b3-4627e117d651","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled you experienced excellent customer service with Extra Space Storage.","replyTime":"2025-10-22T11:59:00","review":"Excellent customer service!","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Lora F."},{"reviewId":"6064123b-539f-41c1-b720-8b664d1faaf9","range":0,"rating":5,"reply":"We are glad to hear our unit, location, and service met your expectations. Your feedback means a lot to us!","replyTime":"2026-07-20T18:40:00","review":"Very clean unit and location, service is outstanding!","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"A R."},{"reviewId":"0d86eb28-a43f-4bd3-95f7-b5695503d6a5","range":0,"rating":5,"reply":"We are honored to hear about your experience! Dave and our team take pride in cleanliness and clear communication. Thank you!","replyTime":"2026-07-20T18:45:00","review":"Very clean unit and location and outstanding customer service, Dave was very welcoming and explained everything clearly, thank you!","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"A R."},{"reviewId":"b3f99bdb-d073-43e3-946d-a992c3511010","range":0,"rating":5,"reply":"Thank you for your review, Marie! Great service on your first visit is what we aim for every time.","replyTime":"2026-07-16T09:36:00","review":"First time , great service !","source":"Google","submissionTime":"2026-07-16T00:00:00","userName":"Marie E."},{"reviewId":"51b34eb3-a7cd-4047-840f-2f6ad8b21a3d","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Shirley! David's dedication to supporting customers like Shirley truly reflects our values. We're proud to have him on our team.","replyTime":"2026-07-15T11:22:00","review":"David went above and beyond for me with my storage unit  and I am truly grateful for his kindness and support during my financial struggles.  E.S.S is very lucky to have him on there payroll!","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"Shirley T."},{"reviewId":"2b3dc512-71f7-45e3-aee8-623cde256217","range":0,"rating":5,"reply":"Thank you for your review, Soraya! We're glad David and the team made your experience great. Clean facilities are a priority for us!","replyTime":"2026-07-14T07:44:00","review":"David and Team are a pleasure to work with for my storage needs. The facilities are always neat and tidy. Thank you.","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Soraya C."},{"reviewId":"83b4e25e-f8f0-427e-8052-e16225fec165","range":0,"rating":5,"reply":"Thank you, Paul! We're glad Dave provided helpful service. ","replyTime":"2026-07-14T12:33:00","review":"Dave was very helpful today.","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Paul V."},{"reviewId":"3d7864df-d307-48ca-b083-533b15046f07","range":0,"rating":5,"reply":"Thank you for your review, Liz! Glad renting was easy and our facilities met your expectations. We appreciate the recommendation!","replyTime":"2026-07-12T09:21:00","review":"Super easy to rent space here, the facilities are very cleaned and the property well maintained. Highly recommend!","source":"Google","submissionTime":"2026-07-12T00:00:00","userName":"Liz C."},{"reviewId":"6ebce40c-db05-4f1d-9105-e314a840ba97","range":0,"rating":5,"reply":"We appreciate you taking the time to leave a rating, Maria! Your feedback means a lot to our team.","replyTime":"2025-04-09T14:43:00","review":"Great service","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Maria M."},{"reviewId":"e151f1d9-2e94-49aa-9cdd-1452fde3ad57","range":0,"rating":4,"reply":"Thank you, Marleny! We're glad upgrading your space was quick and easy. We appreciate your continued trust in Extra Space Storage!","replyTime":"2026-07-13T12:46:00","review":"Needed a bigger space, called and processed for a new one and only took a couple minutes.","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Marleny F."},{"reviewId":"bdbecc1c-39e7-4119-b3d7-5f906c17aff2","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Stephanie! Dave's helpfulness and guidance clearly made your experience wonderful. ","replyTime":"2026-07-01T11:24:00","review":"Dave is extremely helpful and informative. Walked us through the process and showed us everything. Wonderful experience.","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"Stephanie M."},{"reviewId":"0898d770-af32-42eb-af96-f56fbec2452a","range":0,"rating":5,"reply":"Thank you for your review, Pedro! We're glad you had a helpful, positive experience. Your 10/10 recommendation means a lot to us.","replyTime":"2026-07-01T11:26:00","review":"Very helpful really nice 10/10 recommend coming here","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"pedro c."},{"reviewId":"46afecf9-9c84-41f0-867c-9175f79f4ff8","range":0,"rating":5,"reply":"Thank you for sharing, Nick! We're glad Dave made your experience a great one.","replyTime":"2026-07-01T14:06:00","review":"Dave was very helpful","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"nick p."},{"reviewId":"b1a48fda-8269-4885-83a2-013fd74b81aa","range":0,"rating":5,"reply":"Thanks, Jason! We're happy Dave and Jim made a great impression. ","replyTime":"2026-06-30T13:57:00","review":"Dave and Jim are very helpful","source":"Google","submissionTime":"2026-06-30T00:00:00","userName":"Jason M."},{"reviewId":"d360a477-3ad0-4e60-9a5b-9cea5f157506","range":0,"rating":5,"reply":"We are honored to hear Dave made your experience special. Thanks for sharing, Alicia!","replyTime":"2026-06-19T09:24:00","review":"Dave was great, made a spot just for me.","source":"Google","submissionTime":"2026-06-19T00:00:00","userName":"Alicia V."},{"reviewId":"4db8f8a2-4373-4710-813d-25f5ce97089b","range":0,"rating":5,"reply":"Thank you for sharing, Kelly! We're glad Dave made your experience great. ","replyTime":"2026-06-18T08:23:00","review":"Dave was wonderful and so helpful!","source":"Google","submissionTime":"2026-06-18T00:00:00","userName":"Kelly G."},{"reviewId":"69dc256a-95c2-4ad6-bb9a-9a38e1a9f97a","range":0,"rating":5,"reply":"Thank you, Kelly! We're glad Dave went the extra mile to help you get your unit sorted out.","replyTime":"2026-06-18T15:25:00","review":"Thanks to Dave for staying a bit later than anticipated in order for me to get my unit! Much appreciated! ????","source":"Google","submissionTime":"2026-06-18T00:00:00","userName":"Kelly N."},{"reviewId":"7c92b47c-731e-46c1-9970-6144e3c151de","range":0,"rating":5,"reply":"Thanks, Tyler! We're glad Dave provided great help. ","replyTime":"2026-06-17T11:39:00","review":"Dave was great and helped me out","source":"Google","submissionTime":"2026-06-17T00:00:00","userName":"Tyler D."},{"reviewId":"ff9d607e-f80d-407d-a251-82a2f0620be4","range":0,"rating":5,"reply":"Thank you for sharing this, Mia! We're glad Dave and Joann made such a great impression. ","replyTime":"2026-06-16T08:04:00","review":"Dave is great! Always super helpful! Joann too!","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Mia L."},{"reviewId":"dc3657b7-21e7-47fd-b89d-f1beef5b6c89","range":0,"rating":5,"reply":"Thank you for the kind words, Samir! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  \n","replyTime":"2024-04-19T15:23:00","review":"Great service","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"samir s."},{"reviewId":"133249cd-c66f-4e2f-ae40-0c42545c0070","range":0,"rating":5,"reply":"Thank you for your review! Dave's helpfulness means a lot to us. We're glad he could assist you!","replyTime":"2026-06-12T13:19:00","review":"Dave was ?? percent helpful.","source":"Google","submissionTime":"2026-06-12T00:00:00","userName":"FRESH P."},{"reviewId":"f6f7fb79-4e16-42f4-8e68-680bdce5d13f","range":0,"rating":5,"reply":"We sincerely value your feedback, Abby. Dave is a great example of our team's commitment. Welcome to Extra Space Storage!","replyTime":"2026-06-12T13:47:00","review":"Dave was wonderful, made the new storage space experience wonderful for me, thank you so much!!!","source":"Google","submissionTime":"2026-06-12T00:00:00","userName":"Abby B."},{"reviewId":"ce37d2f6-18fc-4413-9826-ee76ea8d4f42","range":0,"rating":5,"reply":"We are ecstatic to hear that David provided helpful service throughout your process. Thank you for recognizing his efforts, Joe!","replyTime":"2026-06-11T10:52:00","review":"Thank you David! Very helpful through out the process.","source":"Google","submissionTime":"2026-06-11T00:00:00","userName":"Joe Q."},{"reviewId":"2315830b-f455-40a3-a43a-6fc42bbb2546","range":0,"rating":5,"reply":"Your positive feedback means everything, Dari! Jim and Dave provide exceptional service that makes storage simple and stress-free.","replyTime":"2026-06-08T12:05:00","review":"Great service from jim and dave","source":"Google","submissionTime":"2026-06-08T00:00:00","userName":"Dari"},{"reviewId":"0568bf3f-9914-4f48-a3c7-67e1a95a31df","range":0,"rating":5,"reply":"We are happy to hear you found our team helpful and friendly. Thank you for choosing Extra Space Storage, Hassan!","replyTime":"2026-06-04T09:23:00","review":"Helpful and friendly","source":"Google","submissionTime":"2026-06-04T00:00:00","userName":"Hassan J."},{"reviewId":"df86c622-a4ef-4eec-b5c3-3b44f61aedc3","range":0,"rating":5,"reply":"We genuinely admire your praise for Dave and James, Paulina! Their dedication makes a real difference for our customers.","replyTime":"2026-06-04T11:36:00","review":"Dave and James are the best employees they need raises ??","source":"Google","submissionTime":"2026-06-04T00:00:00","userName":"Paulina"},{"reviewId":"f2635381-0d84-4fd1-a761-57d95aac5ed3","range":0,"rating":5,"reply":"Thank you, Jay! We're thrilled that David provided helpful service. Your feedback means everything to us.","replyTime":"2026-06-04T15:20:00","review":"David was helpful thank you very much","source":"Google","submissionTime":"2026-06-04T00:00:00","userName":"Jay M."},{"reviewId":"173d22bf-d87b-4371-83c9-ea2a487c930b","range":0,"rating":5,"reply":"Thank you for highlighting our clean and secure facility. We're delighted you always have a positive experience with us, Ana.","replyTime":"2026-06-03T12:29:00","review":"Clean and secure facility. Always a pleasure.","source":"Google","submissionTime":"2026-06-03T00:00:00","userName":"Ana N."},{"reviewId":"91929d9d-35c0-4fac-bb1c-956235785543","range":0,"rating":5,"reply":"Your feedback is incredibly valuable, Jonathan! Dave's dedication to helpful service reflects our commitment to you.","replyTime":"2026-06-03T13:17:00","review":"Dave was super helpful today!","source":"Google","submissionTime":"2026-06-03T00:00:00","userName":"Jonathan S."},{"reviewId":"d0b9e350-4b3d-472b-a753-6b3b73c9e5a5","range":0,"rating":5,"reply":"Thank you for recognizing Dave's excellent service! We're thrilled he made your experience positive, Olga.","replyTime":"2026-05-29T11:03:00","review":"Dave is an excellent service","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Olga R."},{"reviewId":"1f68efea-e736-4f27-9e31-21482f678357","range":0,"rating":5,"reply":"We are delighted to hear that Dave and Jim provided such helpful service! Your positive feedback means everything to us, Coral.","replyTime":"2026-05-27T08:31:00","review":"Dave and Jim were super helpful!","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"Coral F."},{"reviewId":"f78e6fe8-dbeb-4bed-936c-812af06f3cc0","range":0,"rating":5,"reply":"We are elated to hear you had a great experience with Extra Space Storage, Margo!","replyTime":"2026-05-27T11:03:00","review":"Great ??","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"Margo D."},{"reviewId":"2644cacc-43e0-4999-8875-0e79528b7011","range":0,"rating":5,"reply":"Thank you for the feedback, Jared! We're glad Dave provided helpful service for your storage needs.","replyTime":"2026-05-27T13:22:00","review":"Dave was helpful !!","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"Jared T."},{"reviewId":"94e53dec-4054-4a39-aefe-bcc4aad3ec08","range":0,"rating":5,"reply":"We are pleased to hear that Dave provided wonderful, helpful service. Thank you for sharing your positive experience with us, Doody.","replyTime":"2026-05-20T08:17:00","review":"Dave was wonderful and so helpful.","source":"Google","submissionTime":"2026-05-24T00:00:00","userName":"Doody H."},{"reviewId":"8d8bfe69-de41-4c0f-99ff-6c72d58524e8","range":0,"rating":5,"reply":"We are thrilled to hear about your great experience! Thanks for noting our clean facility and friendly staff.","replyTime":"2025-11-29T11:30:00","review":"Was great experience place clean like getting good staff friendly thank you","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"Barbara L."},{"reviewId":"fa343323-c627-4837-a8ea-a0e787588d2e","range":0,"rating":5,"reply":"Thank you for calling us a good business, Riley! We appreciate your trust in Extra Space Storage.","replyTime":"2026-05-23T08:42:00","review":"Good Business","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"Riley W."},{"reviewId":"1f6cacb1-936f-4272-917e-7083ba256539","range":0,"rating":5,"reply":"Thank you for recognizing Dave's amazing service! We're proud of our team's dedication to excellent customer experiences, Dee.","replyTime":"2026-05-23T09:24:00","review":"Dave was amazing","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"Dee C."},{"reviewId":"5c72cc4c-d3c2-4709-80c7-e11c1d6213a8","range":0,"rating":5,"reply":"Thank you for highlighting Dave's excellent service in making your unit rental process easy and smooth, Brian.","replyTime":"2026-05-23T09:30:00","review":"Dave made getting a unit very easy","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"Brian C."},{"reviewId":"e8e2658a-86e7-434e-8452-3470837b9a65","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Tiana! We're thrilled that Dave provided wonderful, helpful service.","replyTime":"2026-05-23T09:30:00","review":"Dave was wonderful and very helpful!!","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"Tiana S."},{"reviewId":"7c3ac238-0b2d-41a5-a120-25e19bd05f38","range":0,"rating":5,"reply":"We deeply cherish your feedback about Dave's exceptional service. His straightforward, non-pushy approach makes all the difference. Thank you for choosing us!","replyTime":"2026-05-20T13:03:00","review":"I stopped at the Cumberland office, a man named Dave did a great job explaining and giving me the information, not pushy like usually sales person do and very straight forward not many times you find people like that, was glad to get a great service at this location.","source":"Google","submissionTime":"2026-05-20T00:00:00","userName":"I.G.W.T R."},{"reviewId":"79e7c3bd-8f21-405c-95f8-34aba0f07fc0","range":0,"rating":5,"reply":"We're overjoyed to hear that Dave provided excellent service. Thank you for your wonderful feedback.","replyTime":"2024-11-29T10:29:00","review":"Dave gave excellent service, glad I decided to come here.","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Nancy F."},{"reviewId":"c71cf46e-e8bc-439b-9482-14b06d08fbac","range":0,"rating":5,"reply":"We are happy to hear that Dave and Jim made your rental process easy. Thanks for the positive feedback, Brad!","replyTime":"2026-05-19T09:30:00","review":"Dave and Jim are amazing to work with process to rent unit was very easy and straightforward","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"brad c."},{"reviewId":"8842c08c-2a85-4484-88f4-ac92f4c64426","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience, Mjc! We're pleased Dave provided thorough, helpful service during your visit.","replyTime":"2026-05-16T09:30:00","review":"Great answer welcoming experience!  Thank you Dave for the thorough and easy explanation and all your help!","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"mjc"},{"reviewId":"ff14ac32-b7c3-4693-a4f4-ea5e43410c39","range":0,"rating":5,"reply":"Thank you for the positive feedback about Dave's service and our clean, secure facility, Emily!","replyTime":"2026-05-16T09:29:00","review":"Amazing service from Dave, he helped us find the perfect space for our needs. Very impressed by cleanliness and security of the facility!","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Emily C."},{"reviewId":"15ad21e8-867f-4dc5-8456-64cc3b4e1ec8","range":0,"rating":5,"reply":"We are overjoyed to hear that Dave provided such helpful service! Thank you for sharing your positive experience with us, Ryan.","replyTime":"2026-05-16T11:40:00","review":"Dave was super helpful!","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Ryan M."},{"reviewId":"fd7f3c88-7e3c-4f37-9094-bcef6ba5c27d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Dave's helpful service and our clean, convenient location, John!","replyTime":"2026-05-16T11:40:00","review":"Dave was very helpful and helped us rent a unit quickly and pain-free.  Clean and convenient location too","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"John G."},{"reviewId":"b50dec06-edaf-4a3e-b18e-fb2df9a15a7c","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Dave's helpful and honest service. Thrilled, he answered all your questions thoroughly, Ayven!","replyTime":"2026-05-15T09:52:00","review":"Dave was helpful, honest, and answered all of our questions thoroughly.","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"Ayven W."},{"reviewId":"18101efd-2a96-4b89-aa02-c709c83164f9","range":0,"rating":5,"reply":"We are glad to hear David provided the helpful service you needed for your storage requirements, Ricky.","replyTime":"2026-05-15T09:53:00","review":"David was very helpful to what we needed","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"Ricky D."},{"reviewId":"5127ab29-6a6b-4471-9e77-d1eacf5bfced","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Dave and our team, Joel!","replyTime":"2026-05-15T10:44:00","review":"Dave was really greatful!","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"Joel R."},{"reviewId":"70244c03-eba2-4082-9f31-bb2a850d3319","range":0,"rating":5,"reply":"We are overjoyed to hear about our accommodating and friendly staff. Thank you for choosing Extra Space Storage, Caroline!","replyTime":"2026-05-16T07:42:00","review":"Very accommodating and friendly staff.","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"Caroline J."},{"reviewId":"7aa16e61-9f45-434b-baf0-2ed5afdc80f1","range":0,"rating":5,"reply":"Thanks for the kind words about Dave! We're thrilled he made your storage process smooth and easy, Aidan.","replyTime":"2026-05-13T13:21:00","review":"Dave was excellent and really made the process easy!","source":"Google","submissionTime":"2026-05-13T00:00:00","userName":"Aidan B."},{"reviewId":"44665953-c978-42f9-940d-96be76087e67","range":0,"rating":5,"reply":"We are delighted to hear that Dave provided such great help and kindness during your visit, Emma!","replyTime":"2026-05-13T13:39:00","review":"Dave was such a great help and so kind!","source":"Google","submissionTime":"2026-05-13T00:00:00","userName":"Emma R."},{"reviewId":"5bfdd3b0-4fd0-4636-b539-1300ff4f5fb5","range":0,"rating":5,"reply":"We are elated to hear Jim provided such helpful service! Thanks for recognizing his dedication to customer care, Laina.","replyTime":"2026-05-11T15:16:00","review":"Jim squeezed me in before the office closing and was incredibly helpful! Appreciate the help","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Laina P."},{"reviewId":"a9bcc9b4-fb08-4989-8fb9-aa742eac9ad7","range":0,"rating":5,"reply":"Thank you immensely for the kind words about David and our clean, quiet property. We're thrilled the process was stress-free for you, Mya!","replyTime":"2026-05-09T09:00:00","review":"Incredible service, easy process, and stress-free. David has been an absolute delight and really has made this part of our journey an easy one. Super funny and sweet too! Clean property and quiet! Thank you so much!","source":"Google","submissionTime":"2026-05-09T00:00:00","userName":"Mya R."},{"reviewId":"96f7e7f1-341e-4f96-ac27-45623dc6cd5b","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Akecheta. We're pleased Dave provided helpful service for your storage needs.","replyTime":"2026-05-09T10:44:00","review":"Dave helped me get into my new extra space. He was extremely helpful answering all my questions and giving me all the information I needed to make my decision about renting from them.","source":"Google","submissionTime":"2026-05-09T00:00:00","userName":"Akecheta D."},{"reviewId":"756da04c-54a9-42e4-b9aa-f62beeb2e526","range":0,"rating":5,"reply":"We are elated to hear Dave was extremely helpful! We appreciate you taking the time to share your positive experience, Amy.","replyTime":"2026-05-09T11:56:00","review":"Dave ws extremely helpful!","source":"Google","submissionTime":"2026-05-09T00:00:00","userName":"Amy S."},{"reviewId":"412343e5-0688-45c6-8a62-b8bc4c4abbb2","range":0,"rating":5,"reply":"We are glad to hear that Dave and Jim provided great service! Your positive feedback means a lot, Jose.","replyTime":"2026-05-08T08:56:00","review":"Dave and Jim are  great to deal with !","source":"Google","submissionTime":"2026-05-08T00:00:00","userName":"jose r."},{"reviewId":"20905ab5-bd9e-4791-89d0-c56c33137955","range":0,"rating":5,"reply":"Your review is appreciated, Amy! We're thrilled you had a great experience with our service and team.","replyTime":"2026-05-05T08:25:00","review":"Great service and team!","source":"Google","submissionTime":"2026-05-05T00:00:00","userName":"Amy M."},{"reviewId":"eeb5496e-fc42-469c-b7a6-4724f030e219","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Dave! Glad he provided friendly, helpful service for your storage needs, Jacobey.","replyTime":"2026-05-03T16:08:00","review":"Dave was very friendly and helpful","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Jacobey L."},{"reviewId":"f7c150cd-9f84-4aef-a854-cb3349d24f46","range":0,"rating":5,"reply":"We are happy to hear you found our facility clean and secure! Thank you for choosing us for nearly two years, Steven.","replyTime":"2026-05-03T16:22:00","review":"Clean, secure well run business. I rented space at this storage facility for almost 2 years.  Would do so again without any thought !!","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Steven G."},{"reviewId":"2b4f140a-318b-41da-9135-25bf297ae17e","range":0,"rating":5,"reply":"We are elated to hear that Dave provided friendly, knowledgeable service. We appreciate your feedback about our team, Stephen!","replyTime":"2026-05-04T08:06:00","review":"Dave very friendly and knowledgeable","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Stephen W."},{"reviewId":"2a002605-d8a8-4906-abfa-e1ea02e3d411","range":0,"rating":5,"reply":"Thank you immensely for highlighting Dave's incredible service! We're thrilled he provided such excellent support, Josh.","replyTime":"2026-05-01T10:35:00","review":"Dave is the best! Incredible service!","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Josh R."},{"reviewId":"1f893025-2513-4d08-962b-d160fb5e63eb","range":0,"rating":5,"reply":"We genuinely admire your feedback about our friendly, helpful, and honest service. Your experience means everything to us, Brian.","replyTime":"2026-04-29T08:23:00","review":"Very friendly and helpful and very honest","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Brian D."},{"reviewId":"8d0e5b5a-079b-4d29-b635-cb780c992f14","range":0,"rating":5,"reply":"We deeply cherish your feedback about Jim and Dave, Dawn. Thrilled that our team provided helpful, non-pushy service and clean units.","replyTime":"2026-04-29T09:14:00","review":"Jim was very informative and Dave was very helpful. They are not pushy at all. The units are very clean.","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Dawn J."},{"reviewId":"b529bca6-5401-4dfa-884f-497256e290d8","range":0,"rating":5,"reply":"Thanks for the kind words, Courtney! We're thrilled Jim provided great service. Your feedback means a lot to us.","replyTime":"2026-04-28T15:20:00","review":"Great service! Jim was very helpful.","source":"Google","submissionTime":"2026-04-28T00:00:00","userName":"Courtney B."},{"reviewId":"3be29c97-dad7-47df-bdd0-2d62b0f9e3b3","range":0,"rating":5,"reply":"We are grateful that James provided helpful service! Your positive feedback means a lot to our team, Matthew.","replyTime":"2026-04-25T12:32:00","review":"James was very helpful","source":"Google","submissionTime":"2026-04-25T00:00:00","userName":"Matthew R."},{"reviewId":"ed684ac7-81fc-465c-95e1-cf5fa9843732","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear that Dave provided awesome service today.","replyTime":"2024-06-07T08:08:00","review":"Dave did an awesome job today!\nAnd again today!","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Mark C."},{"reviewId":"50ba300c-d5d2-4025-9f05-f0fdfcb911de","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Todd! We're thrilled you appreciate our dry units, fantastic staff, and well-maintained property. It means so much that you find our rates reasonable and consider us worth the drive. We're grateful for your recommendation and for being our customer!","replyTime":"2026-04-17T15:20:00","review":"The unit all stay very dry. The staff is fantastic to work with they go out of their way to make things convenient for you..  The units are really nice the whole area as well kept you can tell they take pride in the property.  Rates are very reasonable as well.  I would recommend this unit to anybody even if it means driving a little further it’s worth it!","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"Todd W."},{"reviewId":"ee92d2f1-9f04-46ef-89fb-e88d339f996d","range":0,"rating":5,"reply":"Thank you, M. We're thrilled you had a positive experience at Extra Space Storage. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.","replyTime":"2023-04-05T10:02:00","review":"Shout out to Dave and Jim at extra storage on Dexter Street In Cumberland, Rhode Island. My third year of winter storage for my vehicle everything was terrific as usual. Two friendly gentlemen to work with for your storage needs.\nThanks again.","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"M H."},{"reviewId":"d40b2ca8-9e16-4185-a5de-d1dd51b4c888","range":0,"rating":5,"reply":"We are excited to hear that Dave was informative and helpful with your storage needs, Sindy.","replyTime":"2026-04-02T16:02:00","review":"Dave was very informative and helpful","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Sindy P."},{"reviewId":"4b6cf6e3-e6b4-477a-82c1-634cac045d72","range":0,"rating":5,"reply":"Marty, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.","replyTime":"2025-11-04T12:57:00","review":"Very enjoyable experience,  both workers answered every question,  and gracefully helped me through the whole process start to finish.  I look forward to storing my car here in the Fall.","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Marty R."},{"reviewId":"c86216aa-c475-435e-ba14-21c7bf144d53","range":0,"rating":5,"reply":"Thanks for the awesome review, Karl! We are glad our team provided you with friendly service! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2022-09-07T14:43:00","review":"Friendly service.","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Karl S."},{"reviewId":"fbde2031-82a9-4f22-aeb9-3804f31e326b","range":0,"rating":5,"reply":"Thank you for your review, Felipe! We're thrilled our staff made such a positive impression with their helpfulness and kindness.","replyTime":"2026-03-27T14:06:00","review":"The staff is really helpful and kind! I really recommend it!","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Felipe A."},{"reviewId":"a2efeb4d-d160-4053-9727-c35a3dac651c","range":0,"rating":5,"reply":"We are delighted to hear that Dave provided knowledgeable and kind service! Thank you for recognizing his awesome work, Tatiana.","replyTime":"2026-03-26T09:07:00","review":"Dave was awesome !! Very knowledgeable and kind !","source":"Google","submissionTime":"2026-03-26T00:00:00","userName":"Tatianna W."},{"reviewId":"d8ffe330-f448-47a4-a9d7-9762caf14cbb","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with our sign-up process, pricing transparency, and clean facilities. Thank you for sharing your feedback, Melissa!","replyTime":"2026-03-24T07:46:00","review":"Very simple sign up process. Very transparent pricing. Clean facilities. Dave was super helpful and reassuring about the process.","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Melissa T."},{"reviewId":"d45cdf43-f9f2-434d-974b-d93b929e7d06","range":0,"rating":5,"reply":"Thanks, David! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (401) 722-1211 if you ever need anything. ","replyTime":"2023-10-20T08:39:00","review":"David was very helpful and professional. He made sure I got the storage unit that best fit my needs. I am extremely impressed with the condition and cleanliness of the facility.","source":"Google","submissionTime":"2026-03-21T00:00:00","userName":"David E."},{"reviewId":"5fa9d67c-3a39-4206-a51f-445fdcd56ed7","range":0,"rating":5,"reply":"Your review is appreciated, Beth! We're thrilled Dave provided helpful service for your storage unit needs.","replyTime":"2026-03-11T11:05:00","review":"Dave was very helpful in getting us a storage unit","source":"Google","submissionTime":"2026-03-15T00:00:00","userName":"Beth P."},{"reviewId":"d244fec6-d2b3-4787-8ac1-982e51dd62fe","range":0,"rating":5,"reply":"Thank you for sharing your positive experience, Kianna! We're glad your belongings stayed safe, and you enjoyed our service.","replyTime":"2026-03-10T15:20:00","review":"Great location, great customer service. All my belongings were safe.","source":"Google","submissionTime":"2026-03-10T00:00:00","userName":"Kianna G."},{"reviewId":"5b5178a9-dae9-43a6-afee-99106b16269a","range":0,"rating":5,"reply":"We are delighted to hear that Dave provided amazing service! Thanks, Tonya, for sharing your positive experience with us.","replyTime":"2026-03-08T14:12:00","review":"Dave is amazing","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"Tonya P."},{"reviewId":"2f9117c5-271f-475e-8a70-01afe8f1459d","range":0,"rating":5,"reply":"We are glad to hear you appreciate our clean, secure facility and professional management team, Michael!","replyTime":"2026-03-06T08:20:00","review":"Clean, sparkling, new, secure.\nCoded gate entry.\nAttentive professional management.\nMeticulously clean.","source":"Google","submissionTime":"2026-03-05T00:00:00","userName":"Michael M."},{"reviewId":"51a9ee34-975d-41a0-815a-a21f6fa85c74","range":0,"rating":5,"reply":"We're delighted to hear about your excellent experience at Extra Space Storage! Thank you for sharing your feedback with us. We're glad you found our staff friendly and professional, and that you appreciate the cleanliness, security, and accessibility of our facility. It's great to know that our climate-controlled units and 24/7 security features provide you with peace of mind. We strive to offer reliable and affordable storage solutions, and we're thrilled that we've met your expectations. Thank you for your recommendation, and we look forward to continuing to serve your storage needs.","replyTime":"2025-04-21T15:29:00","review":"5 Stars - Excellent Service and Facility!\n\nI’ve had a fantastic experience with this storage store. The staff is friendly, professional, and always ready to help. The facility is clean, secure, and easy to access, with plenty of unit size options to choose from. I really appreciate the climate-controlled units and the 24/7 security features—it gives me peace of mind knowing my belongings are safe. Highly recommend to anyone looking for reliable and affordable storage solutions!","source":"Google","submissionTime":"2026-03-03T00:00:00","userName":"Liz O."},{"reviewId":"3c606d64-c24d-4b47-8980-ac321a35a1bc","range":0,"rating":5,"reply":"We are pleased to hear you found our facility clean and management helpful with your questions.","replyTime":"2026-03-03T17:07:00","review":"Great storage facility, very clean and management was very helpful with any questions I had","source":"Google","submissionTime":"2026-03-03T00:00:00","userName":"Felicia M."},{"reviewId":"46f93d1c-06f7-4877-ad1b-f5ffda6fa02f","range":0,"rating":5,"reply":"We are happy to hear Dave provided great service! We appreciate your positive feedback about our team.","replyTime":"2026-02-21T11:05:00","review":"Dave was great","source":"Google","submissionTime":"2026-02-21T00:00:00","userName":"Casey G."},{"reviewId":"57b63057-7045-48a6-b0ec-1ed015d16242","range":0,"rating":1,"reply":"We apologize for the pricing increase concerns and understand your frustration as a long-term customer. A 100% increase after 3 months is understandably concerning. Your loyalty matters to us, and we'd like to address your specific situation. Please contact us at (401) 722-1211 to discuss your account and review your pricing concerns.","replyTime":"2026-01-13T16:21:00","review":"Extra Space playing games again. Have been a customer for yrs. never have I gotten a 100% increase after 3 mos. Unfortunately will have to close my unit again. Quick google search tells you all you need to know about their deceptive pricing practices. Maybe they need another class action locally. Not sure who \"the owner\" is that responded. Spoke to corporate and they weren't concerned enough. Some clown spouting nonsense on the other end of the line. Got a call back from amanda the district manager, she offered to lower the rate from 197 (which I was paying 97) to the regular price for a new customer not even a long time renter 135. So where'd the 197 come from? Told her I can book another unit for 73 online she said do what you want sir. There is no way to stop you from playing the game back if you book online. Terrible business practice. So I close my unit now you have another vacant to add to the numerous others instead of keeping a loyal customer at a decent rate. Nobody's going to pay you double market rate because you say so.","source":"Google","submissionTime":"2026-02-20T00:00:00","userName":"N Z."},{"reviewId":"dc383fd1-3f1f-4372-b175-3b8c8ea630ac","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Jorge. We're glad to hear you found our staff friendly and the setup easy with plenty of size options. Thank you for sharing your experience with us.","replyTime":"2026-02-16T18:05:00","review":"Friendly staff.  Easy set up with plenty of size options.","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Jorge B."},{"reviewId":"45dd98e2-ac25-4977-9a5f-7d3af69efd1b","range":0,"rating":3,"reply":"Thank you for sharing your experience. We acknowledge your feedback regarding pricing concerns and appreciate your recommendation.","replyTime":"2026-02-14T08:00:00","review":"Good experience. Great staff, great facility however the price and the fluctuation of the price could be better in my opinion,not to mention the late fee tax and the constant increase in monthly dues. For such a big chain I feel they could probably do better on the pricing but again that's just my opinion. The staff was very understanding and considerate which made the experience easier. The late reminder call was beneficial and they definitely knew their business. I would probably give them a 3.7-3.8 rating if it was an option but I give them a 3 because that's the closer available rating. I do recommend it just be aware of the pricing and the constant increase in pricing. I hope this helps. God bless.","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"J w."},{"reviewId":"b158f8a3-d145-443f-a6bf-9d3f9a38c23f","range":0,"rating":5,"reply":"We're delighted to hear that Dave was helpful today. Thank you for sharing your experience, Kenneth.","replyTime":"2026-02-12T15:09:00","review":"Dave was helpful today","source":"Google","submissionTime":"2026-02-12T00:00:00","userName":"Kenneth C."},{"reviewId":"6beb222e-8148-4ff2-a16d-7a74c538e73b","range":0,"rating":5,"reply":"We're happy to hear you had a great experience with our team today. Thank you for sharing your feedback, Lilean!","replyTime":"2026-02-10T13:05:00","review":"They did a great job today awesome guys","source":"Google","submissionTime":"2026-02-10T00:00:00","userName":"Lilean D."},{"reviewId":"fcd2ed65-37df-41bb-92b9-4e7f8e7fa270","range":0,"rating":5,"reply":"We greatly appreciate your feedback. Thank you for recognizing Dave's helpful and friendly service.","replyTime":"2024-05-28T08:05:00","review":"Dave and Jim were extremely helpful and friendly.  He’s very professional and answered all my questions.  I highly recommend this storage company.","source":"Google","submissionTime":"2026-02-03T00:00:00","userName":"Gail V."},{"reviewId":"bf838d6c-838b-4928-aa72-f8683f271f9b","range":0,"rating":5,"reply":"We are delighted to hear Jim provided great service! Thanks for choosing Extra Space Storage, Nick.","replyTime":"2026-02-03T12:33:00","review":"Jim was great","source":"Google","submissionTime":"2026-02-03T00:00:00","userName":"Nick D."},{"reviewId":"06f5499e-2e46-4962-b687-4b56b25646c6","range":0,"rating":5,"reply":"We are delighted to hear about your experience with Dave and Jim. Thank you for recognizing their dedication and professionalism!","replyTime":"2026-01-31T17:15:00","review":"Couldn't be more happy with my experience with Dave, he was honest, he streamlined the entire process but above all, he was human and I appreciate the conversations we have had thus far and I can't say enough about how good at his job he truly is. Above all though it's Dave as a person and how nice it is to know there's still some really good people out there. Jim, was also great! He broke everything down to me as well and was a pleasure to work with too. 10 Stars!!!","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"Eddy T."},{"reviewId":"729e1740-a8b5-4036-a263-4155a4a308f6","range":0,"rating":5,"reply":"Hi Frank, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Dave Almeida and Jim Laurie gave a very thorough review of the units, lease, and payment options. Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-03-06T14:50:00","review":"Awesome experience. First time renting a storage unit. after reading many internet horror stories I was apprehensive. Dave Almeida and Jim Laurie gave a very thorough review of the units, lease and payment options. A very comprehensive and customer centric approach that was very much appreciated. Hands down very superior to those self service kiosk operations!","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Frank O."},{"reviewId":"ca2a6f42-887a-45f8-92be-50214821fd0e","range":0,"rating":5,"reply":"Thank you for your excellent review! We're thrilled you had such a positive storage experience with us.","replyTime":"2026-01-17T13:01:00","review":"Excellent experience!!!","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Aaron M."},{"reviewId":"367f0100-2d20-4e44-b8e2-08e4bfee4fe8","range":0,"rating":5,"reply":"Thank you for the kind review, Bluephoenix. We're glad Dave and Jim provided you with great service and a clean facility! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-12-10T13:44:00","review":"Not my first stay here. I have called upon this location in the past for their storage excellence. Great service from Dave and Jim. Super that both gentleman remembered who I was.","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"BluePhoenix R."},{"reviewId":"4b25d9a0-d698-45e1-bb26-31283baeed75","range":0,"rating":5,"reply":"Thank you immensely for highlighting our simple, professional approach and affordable storage solutions!","replyTime":"2026-01-13T16:59:00","review":"Simple, inexpensive and professional!","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Michael M."},{"reviewId":"ce1c88b5-a6d7-4db9-a4b8-8897973c1c8b","range":0,"rating":5,"reply":"We are thrilled to hear our location met your temporary storage needs with cleanliness and safety!","replyTime":"2025-09-29T16:45:00","review":"Clean and safe location for our temporary storage needs.","source":"Google","submissionTime":"2026-01-12T00:00:00","userName":"Sheryl R."},{"reviewId":"3a0ba906-3553-4a7b-a34f-2b41cfc58a87","range":0,"rating":5,"reply":"Hi Brian, thank you for taking the time to share your thoughts! We pride ourselves on keeping our storage facility clean and secure while providing the highest level of customer service and are thrilled to hear your experience with David reflects that! Your kind words mean a lot to us. Don't hesitate to reach out if there is anything else we can do to assist you!","replyTime":"2020-01-16T11:08:00","review":"Great experience at Extra space storage!  David helped me find the best unit for my storage needs, when moving houses. He answered all questions timely and made everything run smooth when it came to leaving the unit clear. I would recommend this location to anyone looking for outstanding communication and a clean new facility to keep your belongings safe.","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Brian L."},{"reviewId":"2480b49e-e0ce-44f8-9649-e0b91eefcf9b","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our friendly and responsive service!","replyTime":"2025-12-20T09:09:00","review":"Very friendly and responsive","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"Aixa K."},{"reviewId":"425ca12c-f276-42f8-bf95-4b716dbd6231","range":0,"rating":5,"reply":"Hi Eileen, thanks for leaving a rating! We're happy to hear you had a great experience!","replyTime":"2025-05-25T08:13:00","review":"Great spot for storage. Nice and secure!","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"Eileen N."},{"reviewId":"ffc54266-b5f4-41ea-afb4-a374d0079d0c","range":0,"rating":5,"reply":"We deeply cherish your feedback about Dave's excellent service. Thank you for choosing Extra Space Storage, Brandon!","replyTime":"2025-12-09T13:57:00","review":"Dave helped me out, excellent service.","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"Brandon R."},{"reviewId":"3912b25b-99f5-4c49-84e5-fcc73558176e","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience! Your kind words about our professional service mean everything to us.","replyTime":"2025-12-06T11:48:00","review":"Great service. Everyone was very professional and went above and beyond.","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Edward K."},{"reviewId":"1e563922-eda8-44e6-99ea-cad37b65eb9c","range":0,"rating":5,"reply":"Thank you for highlighting Brian's knowledge and helpfulness. We're thrilled he provided amazing service during your visit.","replyTime":"2025-12-06T14:04:00","review":"Brian was amazing. Very knowledgeable and very helpful","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Amanda T."},{"reviewId":"a1f21d20-28f9-4331-b4df-8e9cfab7939e","range":0,"rating":5,"reply":"Thanks for the kind words about Dave! We're thrilled he helped with your unit transfer and kept things clean.","replyTime":"2025-12-04T08:30:00","review":"Dave was great! Place is clean. Helped me transfer to a bigger unit. On his game!!! Will be coming here for a while! Thanks Dave!!","source":"Google","submissionTime":"2025-12-04T00:00:00","userName":"desirea j."},{"reviewId":"20173d31-43bd-45a2-82c9-e86803d5b4c0","range":0,"rating":5,"reply":"Thanks for the kind words about Dave! We're glad he provided excellent service at Extra Space Storage.","replyTime":"2025-11-28T09:25:00","review":"Dave was great!","source":"Google","submissionTime":"2025-11-28T00:00:00","userName":"Connor F."},{"reviewId":"ec6f7e2c-69ec-4667-b930-23cc5b6a9309","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Dave and Jim provided excellent, detailed service. Your positive experience means everything to us.","replyTime":"2025-11-23T10:38:00","review":"Dave and Jim were very helpful and professional. Explained every detail to me. Experience was excellent.","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"G Z."},{"reviewId":"b526262c-e39e-41bb-83a0-4e53bd4208aa","range":0,"rating":5,"reply":"We're pleased to hear about your outstanding experience with Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-11-11T15:07:00","review":"Extra Storage was outstanding! We used  interior storage pod.  Indoor climate was always perfect, clean pods and floors.  Easy access and would def use them if needed in the future!!","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"Miguel S."},{"reviewId":"646e136c-a683-4e1c-b0db-9f1d8ebbbc18","range":0,"rating":5,"reply":"Thank you immensely for the recommendation! We're glad our helpful employees and clean facility made your experience positive.","replyTime":"2025-11-10T13:12:00","review":"I was a customer for roughly six months. No complaints besides the normal cost of storage. But the employees here were helpful and the place was always clean. I would recommend.","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"John M."},{"reviewId":"b254e12c-980a-4174-b233-22871380466b","range":0,"rating":5,"reply":"We are delighted to hear Dave helped you find the perfect unit for your move!","replyTime":"2025-11-06T09:55:00","review":"Dave was amazing! And really helped me navigate which unit would be best for my stressful move !","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Destiney R."},{"reviewId":"fb1bb05f-3089-4168-95e1-dcdc73510c1b","range":0,"rating":5,"reply":"Thanks for highlighting Dave and Jim's helpful service! We're delighted they made your experience positive.","replyTime":"2025-11-04T13:03:00","review":"Dave and Jim were very helpful !","source":"Google","submissionTime":"2025-11-04T00:00:00","userName":"Nicole R."},{"reviewId":"2eaddba2-891f-4bbf-8205-3853c568063d","range":0,"rating":5,"reply":"We are happy to hear you found our location great. Thank you for choosing Extra Space Storage!","replyTime":"2025-11-03T17:28:00","review":"Great location.","source":"Google","submissionTime":"2025-11-01T00:00:00","userName":"Jesse D."},{"reviewId":"9f516993-0239-4cce-9c31-d4c1ee8c3b0b","range":0,"rating":5,"reply":"We are delighted to hear Jim provided excellent service and you found our pricing honest and storage clean! It's wonderful to know that Jim was able to assist you excellently throughout your experience with us. We're particularly pleased that you appreciated our straightforward and honest pricing approach, as transparency is something we strive for. We're also glad that you found your storage unit very clean and that accessibility was never an issue for you. Thank you so much for recommending us to others who are looking for storage units - your positive feedback means a great deal to us!","replyTime":"2025-11-05T11:59:00","review":"Jim was excellent and everything was great, the pricing was straightforward and honest. Storage unit was very clean and always very accessible. I would definitely recommend this place if you're looking for a storage unit!","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Matthew R."},{"reviewId":"792b6023-af2f-43ff-b45f-f6573979b05f","range":0,"rating":5,"reply":"Thank you for sharing your experience! We're thrilled our clean facility and caring manager made such a positive impression.","replyTime":"2025-10-23T07:57:00","review":"Service here is always perfect! Clean storage area with a manager that truly cares about his customers! Absolutely a great place to go!","source":"Google","submissionTime":"2025-10-23T00:00:00","userName":"tyler c."},{"reviewId":"cb6d72bb-68b9-4a2f-be6f-0f265c98746d","range":0,"rating":5,"reply":"We deeply cherish your feedback about our accommodating and helpful staff throughout your entire storage experience with us.","replyTime":"2025-10-20T07:24:00","review":"The staff at the location I used was great! Very accommodating and helpful from day one until the day I ended my needs for storage.","source":"Google","submissionTime":"2025-10-19T00:00:00","userName":"Dave K."},{"reviewId":"dd0cfb21-0fcb-4b21-8733-b5c1e38b178b","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Gladys! We're happy you trust Extra Space Storage for your storage needs.","replyTime":"2022-10-15T11:00:00","review":"Excellent","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"Gladys M."},{"reviewId":"8bb1aca8-7266-4611-9581-20adb936f1d0","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with our customer service and clean facility!","replyTime":"2025-10-18T09:35:00","review":"Great customer service and attention to details. Very clean facility","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"Erma D."},{"reviewId":"ad86fa08-23b9-4636-94e8-7f83bdb35396","range":0,"rating":5,"reply":"Thank you for recognizing our staff's helpfulness. We appreciate customers who notice our team's dedication to service.","replyTime":"2025-10-18T10:15:00","review":"Staff has been considerate and helpful","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"Nancy B."},{"reviewId":"29f7d0c0-70a0-49ac-83e7-cb6bb356f6dd","range":0,"rating":5,"reply":"Thanks for your review! Glad you had a fast and easy rental experience with us.","replyTime":"2025-10-18T11:43:00","review":"Fast and easy rental experience.    Would recommend","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"Ryan D."},{"reviewId":"c3bd6b33-1e12-4add-9d24-132c49ae2c57","range":0,"rating":5,"reply":"We are grateful for your recommendation! Thanks for highlighting our professional staff, clean space, security, and reasonable pricing. It's wonderful to hear that our team took the time to explain everything thoroughly from day one and that you found our facility well laid out with convenient access hours. We're delighted that you're very happy with the service and that you would absolutely use us again. Your feedback about our clean space and security measures means a lot to us, and we're pleased that you found our pricing reasonable for the quality of service provided.","replyTime":"2025-10-17T12:43:00","review":"The staff was  professional from day one explained everything to me thoroughly. Clean space, has security, well laid out, great hours to access my items. Will absolutely use them again! Very happy with the service, and the price was reasonable. Highly recommend!","source":"Google","submissionTime":"2025-10-17T00:00:00","userName":"Lil"},{"reviewId":"0d799cea-352f-407b-98f9-b1bcc0417536","range":0,"rating":5,"reply":"Thank you for sharing! Dave sounds like a great team member helping with your storage needs.","replyTime":"2025-10-10T16:17:00","review":"Dave’s the guy","source":"Google","submissionTime":"2025-10-10T00:00:00","userName":"Anthony C."},{"reviewId":"b7c208c7-296a-4bb4-9d75-faa5a7c9feda","range":0,"rating":5,"reply":"We deeply cherish your positive feedback and are thrilled to hear about your wonderful experience at our Dexter St, Cumberland RI location. It's heartening to know that our team's professionalism, courtesy, and personable approach have made such a lasting impression on you. We take pride in assisting our customers with any questions they may have, and we're glad we could be of help throughout your extended stay with us. Thank you for your kind words and for choosing our facility for your storage needs over the past three years. We truly appreciate your recommendation and hope to continue serving you with the same level of excellence in the future.","replyTime":"2025-10-09T11:52:00","review":"The team located at the Dexter St, Cumberland RI has been absolutely amazing. So professional, courteous and personable. No matter the question they have been happy to assist. My “just for a few months” storage turned in to 3 yrs. I will 100% recommned this location!!","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"MB C."},{"reviewId":"e78aba98-e0af-4384-aa89-1b16bff00a61","range":0,"rating":5,"reply":"Thank you for the high praise! We're thrilled you found our facility clean, secure, and well-maintained with excellent surveillance coverage. We appreciate your detailed observations about our facility, including the commercial white ceilings and the absence of pests. It's great to hear that you noticed our ample supply of carts and the overall cleanliness of the environment. We strive to provide a storage experience that meets and exceeds our customers' expectations, and your feedback confirms that we're achieving that goal. Thank you for considering us for your future storage needs!","replyTime":"2025-10-09T15:06:00","review":"I purchase auctions and high praise to this facility. I saw no mouse poop, no roaches, just spiders here and their but that is normal. Very clean, cameras going up and down each row so every unit is on surviellance and protected. They have commercial white ceilings not your typical facility looks very nice. Does not smell.  Plenty of carts.  I would 100% store my stuff here if i need storage!!!!!!! Almost every facility raises rates so expect that over time but theirs a ceiling on the price. At this place you 100% get what you paid for.","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Rhode I."},{"reviewId":"f6912b67-5467-4c03-a972-2e7d6c15275e","range":0,"rating":5,"reply":"Thank you for sharing your feedback about our fantastic service and helpful team member!","replyTime":"2025-10-09T16:01:00","review":"Fantastic Service. Very nice man. Vwry helpful!","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Amber P."},{"reviewId":"f6f869cf-41fc-47b9-8831-c8e01aec973a","range":0,"rating":5,"reply":"Thanks for the positive feedback! We're thrilled you found our facility spotless, secure, and well-maintained with friendly staff. We're glad that everything from setting up your unit to accessing it was simple and stress-free for you. Our team works hard to ensure a clean, organized environment, so it's great to hear that you noticed and appreciated our efforts. We're grateful for your recommendation and hope to continue providing you with excellent service.","replyTime":"2025-10-08T11:23:00","review":"I had an excellent experience with Extra Space Storage! The facility was spotless, secure, and very well maintained. The staff were friendly and easy to deal with — everything from setting up the unit to accessing it was simple and stress-free. It’s clear they take pride in keeping the place clean and organized. Highly recommend for anyone looking for a clean, convenient, and hassle-free storage option!","source":"Google","submissionTime":"2025-10-08T00:00:00","userName":"Martha R."},{"reviewId":"775a4edc-dc05-4be6-81e4-f88d74836c54","range":0,"rating":5,"reply":"We greatly appreciate your feedback! Thrilled Dave provided excellent service. Thanks for choosing Extra Space Storage!","replyTime":"2025-10-07T14:55:00","review":"Great service. Dave's the best!","source":"Google","submissionTime":"2025-10-07T00:00:00","userName":"Joe J."},{"reviewId":"21fde725-d6a2-47f7-92ea-d128433fc76b","range":0,"rating":5,"reply":"Your review is appreciated! So glad you found easy access and a clean unit for your move.","replyTime":"2025-10-04T08:40:00","review":"No issues accessing the facility. Unit was very clean when I started moving my things in.","source":"Google","submissionTime":"2025-10-03T00:00:00","userName":"Marie G."},{"reviewId":"6941743a-7cae-4da7-a11f-7ed9d79f0215","range":0,"rating":5,"reply":"We are delighted to hear Dave and Jim provided such helpful service! Thanks for recommending our facility.","replyTime":"2025-10-02T09:29:00","review":"Dave and Jim were both extremely helpful and very pleasant to deal with. Strongly recommend this facility","source":"Google","submissionTime":"2025-10-02T00:00:00","userName":"Kris O."},{"reviewId":"720be4ef-41e8-4b8c-a1f7-c65aec4dcaa5","range":0,"rating":5,"reply":"Thanks for the kind words about Dave! We're thrilled he provided great customer service.","replyTime":"2025-10-02T15:56:00","review":"Great customer service! Dave was a great help!","source":"Google","submissionTime":"2025-10-02T00:00:00","userName":"Amy G."},{"reviewId":"c8946bdb-513c-4cdf-856e-3f23e579e25e","range":0,"rating":5,"reply":"We sincerely value your positive feedback, Thomas. Dave will be thrilled to hear your kind words.","replyTime":"2025-10-01T10:18:00","review":"Had a very good experience Dave was wonderful professional courteous and knowledgeable","source":"Google","submissionTime":"2025-10-01T00:00:00","userName":"Thomas M."},{"reviewId":"5134a2c8-d674-4568-a105-0152b6e4dc91","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Jim and Dave made renting easy for you!","replyTime":"2025-10-01T15:43:00","review":"Awesome customer service and very easy to rent a unit. Jim and Dave were great!","source":"Google","submissionTime":"2025-10-01T00:00:00","userName":"Mathias K."},{"reviewId":"ae41a535-655f-4c0c-84f7-ebf04c322dac","range":0,"rating":5,"reply":"We are grateful for your kind words about our friendly service!","replyTime":"2025-10-01T16:39:00","review":"Friendly cooperative service!","source":"Google","submissionTime":"2025-10-01T00:00:00","userName":"Erin B."},{"reviewId":"951a8ac8-d2dc-4648-816a-025956e4ef60","range":0,"rating":5,"reply":"Thanks for the kind words about our clean facility and helpful staff! We're glad our team made your experience smooth and easy. We appreciate you noticing the cleanliness of our storage units and the security measures we have in place. It's great to hear that our staff was able to provide you with helpful information about pricing options and assist you throughout your stay with us. We're happy we could meet your storage needs and thank you for recommending us to others.","replyTime":"2025-09-30T13:46:00","review":"This place was so clean & the staff went above and beyond!! We were not how long we needed the unit. But the gentleman who set us up let us know that there would be a price increase after three months so we opted to save money and extend our lease for a year!! The other gentleman who assisted us when we checked out, made it so easy!! it’s a very clean and very secure facility to keep anything you need there would definitely recommend","source":"Google","submissionTime":"2025-09-30T00:00:00","userName":"chip a."},{"reviewId":"041f9cb6-60a9-4fdd-8892-4c43a0acf831","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your fantastic experience! Dave and Jim will be happy to know their professionalism made such an impact. We take great pride in maintaining a clean facility and providing excellent customer service. It's wonderful to know that our security measures and attentiveness were noticed and appreciated. We're glad we could offer you peace of mind during your time with us. Thank you for taking the time to share your positive feedback, and we look forward to serving you again should you need storage in the future.","replyTime":"2025-09-29T07:35:00","review":"I had a fantastic experience renting a storage unit here for several months. Dave, the site manager, and Jim, the assistant manager, were both incredibly honest and professional. The facility was impeccably clean, and they were always quick to return my calls. I was particularly impressed with their commitment to customer safety and the security of stored items. The site is very well-monitored with security cameras. I accidentally left my key in the lock once, and they contacted me immediately. Their attentiveness was remarkable. Overall, the service was excellent, and I would absolutely rent from them again.","source":"Google","submissionTime":"2025-09-28T00:00:00","userName":"heyli c."},{"reviewId":"e219ebcc-c19a-4e37-8985-c7f71518a995","range":0,"rating":5,"reply":"We are overjoyed to hear about your great experience! Thanks for trusting us with your storage needs.","replyTime":"2025-08-14T13:35:00","review":"Very knowledgeable and upfront with the costing and also got me a second unit When I realized I had too much stuff. Great service all around.","source":"Google","submissionTime":"2025-09-26T00:00:00","userName":"Jason Q."},{"reviewId":"8ca6d1d9-5c1b-450a-9f39-f19d83f41f17","range":0,"rating":5,"reply":"Thank you for sharing! So glad David provided great service. We appreciate your feedback!","replyTime":"2025-09-25T13:03:00","review":"David was so nice","source":"Google","submissionTime":"2025-09-25T00:00:00","userName":"Ankit A."},{"reviewId":"14e8a0e9-30e7-4aed-8dec-b0d7fda574eb","range":0,"rating":5,"reply":"We genuinely admire your feedback! So glad Dave made the process quick and easy for you both.","replyTime":"2025-09-23T13:40:00","review":"We worked with Dave.  The process was quick and easy.  Dave was a pleasure working with with.","source":"Google","submissionTime":"2025-09-23T00:00:00","userName":"CJ a."},{"reviewId":"7d4a51de-289b-41a2-a453-9f3b79f054fd","range":0,"rating":5,"reply":"We are happy to hear that David provided such helpful service! Our team strives to ensure a positive experience for all our customers, and it's great to know David exemplified this. We appreciate your kind words about his assistance. Looking forward to your future update once you've moved your belongings in. Thank you for choosing our storage facility!","replyTime":"2025-09-19T14:47:00","review":"David is very nice and helpful, I haven’t moved my belongings in yet but I’ll come back and give an update on my experience with the storage itself! Thank you David, for your help!","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Taya P."},{"reviewId":"f47df29b-35d3-4aed-bedf-9fa0095deb4c","range":0,"rating":5,"reply":"We sincerely value your feedback about our clean property and easy online signup process. Thanks for recommending us!","replyTime":"2025-09-18T07:19:00","review":"I found this place online because I needed a place for my trailer , as we are moving to Cumberland. They made it so easy to sign up, online, and pick my spot myself.\nOnce I got there with my trailer, I was amazed on how clean the property was, and how the place is totally fenced in.\nI know my stuff will be safe here and encourage you to store your stuff here!!","source":"Google","submissionTime":"2025-09-18T00:00:00","userName":"MegaPatsFan"},{"reviewId":"e772d50d-3581-4b3e-94f3-92507adea137","range":0,"rating":2,"reply":"Thank you for sharing your concerns. We appreciate your feedback and will take it into consideration. Please feel free to reach out to us at (401) 722-1211 to discuss further.","replyTime":"2025-09-07T08:32:00","review":"Office staff has Great customer service super friendly.  The company does slowly raise your price every few months which is completely annoying. You start off with a low reasonable price and then every few months it will go up.","source":"Google","submissionTime":"2025-09-06T00:00:00","userName":"Nancy"},{"reviewId":"41292b1f-d002-4cd9-b6f6-cf51c14cf6b3","range":0,"rating":2,"reply":"We are concerned to hear about the pricing increases you experienced during your time with us. We appreciate you taking the time to share your feedback. Thanks for recognizing our team's fantastic service and the quality of our facility, including its cleanliness, security cameras, and overall secure environment. We always strive to provide the best possible storage experience for our customers. For any further discussion regarding your pricing concerns or if you have any additional questions, please don't hesitate to contact our local office at (401) 722-1211. They will be happy to assist you and provide more information.","replyTime":"2025-09-06T10:25:00","review":"First, let me say the employees at extra space storage in Cumberland were fantastic. The 2 star review has no reflection on them. The storage facility was super clean, has many security cameras, and it was very secure.\nI Stored my RV with them for 18 months. The first 12 months was an introductory price of $122 , Which I prepaid for a year. Then it went up $60 a month to $182 a month. That lasted six months until  I recently received a notice\nthat they were going up another hundred dollars to $282 a month. I decided to look elsewhere and I found a place for $110 a month.\nThat was the only reason why I left.","source":"Google","submissionTime":"2025-09-06T00:00:00","userName":"Bob D."},{"reviewId":"4ddedad7-3a7c-4551-9e7e-1f48c9358af0","range":0,"rating":5,"reply":"We are absolutely thrilled to hear our customer service was amazing for your dorm storage needs! See you next summer, Andre!","replyTime":"2025-09-03T08:18:00","review":"We used this facility to store our sons’ dorm items during the summer. From move-in to move-out, customer service was amazing! See you next summer.","source":"Google","submissionTime":"2025-09-02T00:00:00","userName":"Andre H."},{"reviewId":"3a108c85-eeb1-48d3-a569-fd2e07245af2","range":0,"rating":5,"reply":"We deeply respect your loyalty over the past 7 years and sincerely appreciate your continued trust in our facility. Thank you for taking the time to highlight our clean, secure facility and the various unit sizes we offer. We're delighted to hear that you've had a positive experience with us. Your kind words about our courteous, friendly, knowledgeable, and helpful staff mean a lot to us. We strive to maintain high standards in all aspects of our service, and it's rewarding to know that our efforts have contributed to your satisfaction. Thank you again for your valuable feedback and long-standing support.","replyTime":"2025-09-01T11:25:00","review":"This is a nice, clean and secure facility. The units come in many sizes. I have been a customer now going on 7 years and am very happy with my experience. The staff is courteous, friendly, knowledgeable and helpful.","source":"Google","submissionTime":"2025-09-01T00:00:00","userName":"Linda C."},{"reviewId":"4199bbb5-7751-45f8-954c-77d9fb7638d1","range":0,"rating":5,"reply":"Thank you for sharing your kind words! We're thrilled that our team provided such polite and helpful service.","replyTime":"2025-08-27T08:10:00","review":"So polite, prompt, and helpful!","source":"Google","submissionTime":"2025-08-26T00:00:00","userName":"Wendy M."},{"reviewId":"c5836bc6-a8a6-4b2a-997d-178a5709d9a6","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We're glad to hear about your positive experiences at Extra Space Storage in Cumberland. Feel free to reach out if you need any further assistance.","replyTime":"2025-08-17T09:04:00","review":"I have had nothing but positive experiences at ESS in Cumberland! Dave has especially been so helpful with everything I've needed. Highly recommend.","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Noël G."},{"reviewId":"efc1b3ae-295b-4405-a300-3e124648e762","range":0,"rating":1,"reply":"It's regrettable to hear about the mice and damage to your belongings. This is unacceptable. Please contact us at (401) 722-1211 to resolve this immediately.","replyTime":"2025-08-16T11:08:00","review":"I had my storage unit spent 280 a month. Only went in there once the day we moved stuff into it. The day we finally went to have movers empty out storage there was dead mice inside my storage unit and rat droppings everywhere. Ruined alot of my aunts and uncles stuff.","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Sabrina E."},{"reviewId":"1f636326-de9c-4558-bc3e-28804fa88de9","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback! So glad David was super helpful as always.","replyTime":"2025-08-16T15:56:00","review":"David was super helpful as always,","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Filomena V."},{"reviewId":"ae723d1f-60be-46ba-a881-5895dd82e0ba","range":0,"rating":5,"reply":"Thanks for the kind words about Dave and Jim! So glad you found our clean, well-lit units and reasonable fees perfect for your needs.","replyTime":"2025-08-15T10:56:00","review":"Dave and Jim at Extra Space storage were excellent. Dave showed me the unit. The units are clean and well light. The fees are reasonable.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Ashley C."},{"reviewId":"b7774282-b68b-46cf-a514-a5d38ff61b11","range":0,"rating":5,"reply":"We are overjoyed to hear our manager helped you quickly when you lost your key! Thanks for sharing.","replyTime":"2025-08-12T07:23:00","review":"I lost my key and the manager cut my lock and purchased a new one. I was so stressed and his quick response and help was awesome.","source":"Google","submissionTime":"2025-08-12T00:00:00","userName":"Ana R."},{"reviewId":"639f8360-0d91-412b-8c9f-51e54e5157bf","range":0,"rating":5,"reply":"We are thrilled to hear about your awesome experience! Clean facilities and perfect temp control matter. Thanks for recommending us!","replyTime":"2025-08-09T09:48:00","review":"Very clean, temp control perfect. I had an awesome experience in Cumberland. Highly recommend.","source":"Google","submissionTime":"2025-08-09T00:00:00","userName":"Dave H."},{"reviewId":"79817493-87cf-4f98-9bd1-32a5c363655f","range":0,"rating":5,"reply":"Thanks for the kind words about David! We're thrilled he provided excellent service.","replyTime":"2025-07-26T11:44:00","review":"David is the best.","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Mike D."},{"reviewId":"fabbab1b-9bce-46e8-ae17-266cf7d39205","range":0,"rating":5,"reply":"We are pleased to hear we helped during your transition! Wishing you success in your next chapter, Adrian!","replyTime":"2025-07-26T15:53:00","review":"Great opportunity to meet some amazing people that helped during a transitional phase in my life. On the next chapter in my life!","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Adrian A."},{"reviewId":"13c7cec8-4056-4c79-9c76-96833e393d66","range":0,"rating":5,"reply":"Your positive experience means everything! Thanks for recommending our affordable storage and helpful staff, Victoria!","replyTime":"2025-07-25T15:15:00","review":"Great place to put your valuables or use as a temporary storage unit. Prices are affordable and staff helpful and friendly . Highly Recommend!","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"Victoria S."},{"reviewId":"ae4fcc9a-1ee8-419c-9706-34247e90344d","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Extra Space Storage. Thank you for your kind words, Heidi! We understand that moving can be a challenging time, especially when it involves relocating a loved one to a nursing facility. We're glad that Dave was able to make the process easier for you and your mom. It's wonderful to know that you found our facility clean and our prices competitive. We truly appreciate your willingness to refer us to others, and we're honored that your aunt recommended us despite not being the closest option. Thank you for choosing Extra Space Storage, and we hope you have a great day as well!","replyTime":"2025-07-22T11:58:00","review":"Thank you Dave from extra storage. Coming here from Texas has been a rough month moving my mom out of her apartment into a nursing facility. Thank you for making it easy, comfortable and informative. Thank you for taking the time to show us around your place it is sparkling clean. your prices are also excellent I will refer you to anyone who needs storage. By the way you are not the closest to my mom's apartment but we're referred to us by my aunt. It was definitely worth the ride from Lincoln Have a great day","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"Heidi K."},{"reviewId":"e1bfb966-5cc6-4d01-8868-f9b9f61e9887","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are thrilled to hear about your experience with Dave at Extra Space Storage. It's wonderful to know that Dave was able to make this stressful period easier for you and your family during your grandmother's move. We're glad he was able to answer all your questions, provide clear information about the process and units, and listen to your specific needs. Thank you for recognizing Dave's excellent customer service, friendliness, availability, and efficiency. We're honored to receive your 5-star rating and look forward to continuing to work with you. Thank you for sharing your experience with us and for choosing Extra Space Storage.","replyTime":"2025-07-22T11:56:00","review":"Dave is the bomb! We’re moving my grandma’s stuff out of her place since we finally got her settled in a home. Dave made this stressful period less stressful by answering every single question we had, being super clear with us on the process and how each unit worked. He was also very personable, listened to our needs and went from there. When he showed us the first unit we agreed right away because of how smooth he made this process. From searching, questions, and payment time, the whole experience was a 5 start. Customer service, friendliness, availability, quick, everything. Thank you Dave, you were the best and we will be continuing to work with him moving forward.","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"Kate K."},{"reviewId":"623f7340-2b11-41f1-9061-902ccce566da","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thanks for recognizing James Laurie's attentive service and our clean, secure facility.","replyTime":"2025-07-08T08:03:00","review":"Very good service and attention, explained every single detail patiently . James Laurie was very attentive and helpful - definitely helped us decide was was more convenient for us, place is very clean and seems very secure !!","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"Medyrose O."},{"reviewId":"d2e3e59d-bc66-4dd1-b74f-56527f9dbd3a","range":0,"rating":4,"reply":"Hi Denise, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Gary reflects that. Don't hesitate to stop by the office or contact us at (210) 880-0187 if you need anything.","replyTime":"2021-07-26T07:54:00","review":"We had a great experience with Extra Space Storage over the few years we used their facility. The staff was always friendly, professional, and helpful their customer service good. The facility was clean, secure, and well-managed, which gave us peace of mind.\n\nThe only downside, and ultimately the reason we decided to leave, was the consistent price increases. While we understand inflation happens, the rate of the price hikes felt a bit excessive over time.\n\nOverall, it's a reliable storage option with excellent service, but be prepared for higher pricing down the line.","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Denise M."},{"reviewId":"bd98cadb-0a15-4dec-bdb5-136ddef2ea86","range":0,"rating":5,"reply":"We're thrilled to hear that Jim provided you with a professional and detailed experience. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-17T07:47:00","review":"Clean and professional!","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Andrew P."},{"reviewId":"4cb11b89-eb33-41a3-b79f-3b850fe9b2aa","range":0,"rating":5,"reply":"Great to hear you had a positive experience with our service. Thank you for your feedback.","replyTime":"2025-06-27T12:42:00","review":"Great service","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Drew L."},{"reviewId":"f774bc5e-7752-4dd2-8fbe-34fa9070f0cd","range":0,"rating":5,"reply":"We are delighted to hear Dave was very helpful and great to work with!","replyTime":"2025-06-25T14:49:00","review":"Dave was very helpful and great to work with.","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Linda H."},{"reviewId":"ee2755d7-b3a5-41af-8555-33d78f7b53e4","range":0,"rating":5,"reply":"We are delighted to hear Dave was really helpful! We appreciate you taking the time to share your positive experience.","replyTime":"2025-06-24T11:42:00","review":"I worked with Dave. He was really helpful. I appreciate all he did for me.","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"Drew B."},{"reviewId":"5ce44bb6-5870-450e-84ef-d79649e45245","range":0,"rating":5,"reply":"We are delighted to hear Dave provided such courteous and helpful service! Thank you for recognizing his knowledge and friendly approach.","replyTime":"2025-06-24T12:37:00","review":"Dave was very courteous and helpful\nHe answered all my questions and was very upfront about all matters. It's great to have a friendly, knowledgeable people in customer service,  it's becoming such a rarity these days.","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"Attleboro C."},{"reviewId":"8ca9e556-c2dd-41c3-b948-617cadb264af","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience with Dave Almeida! Thanks for recognizing his helpful and courteous service.","replyTime":"2025-06-24T12:52:00","review":"I had a wonderful experience with Dave Almeida.  He was very helpful and courteous! Thank you Dave!","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"Cornelia D."},{"reviewId":"579d954d-c459-443c-a6c3-59d1194cfb59","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Dave! Thanks for recognizing his professionalism.","replyTime":"2025-06-24T12:52:00","review":"I had a great experience working with Dave. He’s a real pro.","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"Fred W."},{"reviewId":"e6ee8943-9754-4fd7-a20f-4f9bbb198d2c","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with James. Thank you for choosing Extra Space Storage!","replyTime":"2025-02-10T15:12:00","review":"Thank you so much for taking the time to assist me with my storage needs James.  You were beyond helpful and made this process seamless.","source":"Google","submissionTime":"2025-06-20T00:00:00","userName":"Brad F."},{"reviewId":"62a8d27d-fe4f-426a-8995-b91a548cb8a9","range":0,"rating":5,"reply":"We are delighted to hear Dave's always a tremendous help! Thanks for recognizing his great service.","replyTime":"2025-06-19T13:29:00","review":"Dave’s always a tremendous help","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Anthony V."},{"reviewId":"9593edf7-2353-4ff8-be64-f021d949b112","range":0,"rating":5,"reply":"Thank you for the kind review, Cristen. We're glad Jim from our Cucumberland location was informative and thorough! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2022-08-19T14:53:00","review":"I recently rented a storage unit from Extra Space Storage  on Dexter St in Cumberland. RI. Shortly after I signed the lease, I received a call from Jim explaining the rules and offering to answer any questions I had. His directions were very clear and concise and made it very easy to find my unit. I was also very impressed with the cleanliness of the unit. I'm very happy with my decision to rent from Dexter street.\n\n(6/17/25) I have now been renting at Dexter Street for over a year and the customer service is as good as it was day 1. Jim let me know that I may be able to get the cost of my unit decreased. He had to put a request in to corporate and it was approved. He saved me $85/month. I can't recommend Dexter St enough.","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"Cristen S."},{"reviewId":"5ff9dc4a-9a54-4235-adef-1ab9bc7460ba","range":0,"rating":5,"reply":"We are delighted to hear about Dave's amazing service. Thank you for recognizing our team's commitment to great customer service.","replyTime":"2025-05-27T12:47:00","review":"Dave was amazing.  Great customer service.","source":"Google","submissionTime":"2025-05-27T00:00:00","userName":"Stephen R."},{"reviewId":"6f1cc235-4677-4cf8-ac1e-ecfa3242fb43","range":0,"rating":5,"reply":"We are delighted to hear about your exceptional experience with Dave! Thank you for the wonderful recommendation.","replyTime":"2025-05-27T16:09:00","review":"Dave was incredible! I recommend!","source":"Google","submissionTime":"2025-05-27T00:00:00","userName":"Serena F."},{"reviewId":"ce82b541-f7db-4089-b498-cc27cf7f0971","range":0,"rating":1,"reply":"Craig, We're thrilled to hear that Jim Laurie provided excellent service and met all of your storage needs. Please don't hesitate to reach out if you need any further assistance at (401) 722-1211","replyTime":"2023-06-05T15:35:00","review":"Run, don’t walk away from Extraspace. Do NOT go in for the “internet” price. Don’t get fooled by introductory prices. Ask to pay full price with no gimmicks. Otherwise, you’re going to get screwed. You’re going to either way, but less if you go the regular “I want a unit, this is what the regular monthly cost is, let’s keep it at that way” approach. In August of 23’ my initial price of a 10x15 climate controlled unit was $149/mo. Fast forward to May 25’ now the unit is $383.50/mo. That’s right, 150% mark up (gradually increased every 3-6 months) in under 21 months. Also, DO NOT choose autopay! If it’s Due say, on the 1st, after 10:00 am if the automatic payment doesn’t go through, expect several harassing CALLS, TEXTS, and EMAILS throughout that day until you reach back out to them. It’s like borrowing from the Mafia. You’d think they were sending Jimmy Marbles to break your leg for being 4 hours late. Ridiculous. Not sure if this is how all Extraspace locations operate in such a fashion, but the facility located at 197 Dexter St Cumberland RI should be avoided at all costs. Do not fall prey to their poor business ethics or lack thereof. Do your homework. There are plenty of other facilities that will treat a customer properly, with respect and appreciation of your business with them. The best decision I have ever made was to leave Extraspace in my rear view mirror. Buyer/renter beware. Rating FAIL","source":"Google","submissionTime":"2025-05-24T00:00:00","userName":"Craig L."},{"reviewId":"0a90aa63-f042-4a94-8183-654f97405085","range":0,"rating":5,"reply":"We are delighted to hear Dave provided excellent service! Thank you for highlighting our clean facilities and easy accessibility. Your recommendation means everything to us.","replyTime":"2025-05-24T09:03:00","review":"Dave was very informative and upfront about all fees and what to expect! Very friendly, Storage was clean and easily accessible.\nWe would definitely recommend!","source":"Google","submissionTime":"2025-05-24T00:00:00","userName":"Linda G."},{"reviewId":"42babbc7-d95d-414e-8d22-e98ac268dae5","range":0,"rating":5,"reply":"We are excited to hear that you had a fantastic experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-16T13:52:00","review":"Man, im overwhelmed. Nicest, cleanest storage. Dave helped me out a lot. Hes fantastic.","source":"Google","submissionTime":"2025-05-08T00:00:00","userName":"Musiciansworld"},{"reviewId":"606ee713-ad7a-4576-ab64-f4625501550d","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-02-08T13:22:00","review":"Very professional and knowledgeable upbeat and very helpful great experience","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Michael H."},{"reviewId":"d71ea1be-2efe-4918-a683-c560cce31ea1","range":0,"rating":5,"reply":"Your positive experience with Dave is much appreciated! Thank you for sharing your feedback.","replyTime":"2025-05-01T14:13:00","review":"Dave was such a big help in my time of need! He made things simple and easy! So thankful\nFor him!!","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"sokha l."},{"reviewId":"9ee8b8ed-6234-4fc9-8f54-6f36ea5ad6dc","range":0,"rating":5,"reply":"Your positive experience with Dave's exceptional service is greatly appreciated. Recommended!","replyTime":"2025-04-30T08:14:00","review":"Dave was great went above and beyond. Definitely Recommended","source":"Google","submissionTime":"2025-04-30T00:00:00","userName":"steven h."},{"reviewId":"06dd72ed-331c-463a-a9f3-bbc3ed328763","range":0,"rating":5,"reply":"We're pleased to hear about the great customer service you received from Chris. Thank you for sharing your experience with us!","replyTime":"2025-04-27T12:54:00","review":"Chris had Great customer service skills, and gave all details by company policy, to make me feel comfortable and having my vehicle in storaged space  Thanks much!","source":"Google","submissionTime":"2025-04-27T00:00:00","userName":"giovanni s."},{"reviewId":"1c6a9aa6-3158-4d8e-be3e-05c20147e097","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are glad to hear that you found our process smooth & simple. Thank you for recommending us!","replyTime":"2025-04-26T08:02:00","review":"I was not expecting the process to be so smooth & simple. I like things being so  easy. I would recommend them to others in need!","source":"Google","submissionTime":"2025-04-25T00:00:00","userName":"Adrian A."},{"reviewId":"04a598e8-bdc0-4924-a3e4-c835e566dfa7","range":0,"rating":5,"reply":"We're excited to hear about your excellent experience with us. Thank you for sharing!","replyTime":"2025-04-15T10:22:00","review":"Excellent customer service. I would utilize storage again in the future if needed.","source":"Google","submissionTime":"2025-04-15T00:00:00","userName":"Karen B."},{"reviewId":"9da55ff5-9261-4ebd-86e4-df1f76b255c6","range":0,"rating":5,"reply":"Thank you immensely for the positive feedback. We are glad to hear that Jim and Dave provided excellent service.","replyTime":"2025-04-14T13:10:00","review":"This storage is the best. Jim and Dave are very professional and nice. Thank you","source":"Google","submissionTime":"2025-04-14T00:00:00","userName":"Constance M."},{"reviewId":"6df16de8-0805-4947-8c07-4bdaf82d4bfa","range":0,"rating":5,"reply":"We're truly privileged to have provided you with exceptional service. Thank you for choosing Extra Space Storage! We're delighted to hear about your outstanding experience with Brian and how he was able to assist you over the phone. Our team takes great pride in offering friendly, knowledgeable, and patient customer service to ensure our customers find the perfect storage solution for their needs. We appreciate your kind words about our facility's cleanliness and security as well. Thank you again for your business and for taking the time to share your positive experience with us.","replyTime":"2025-04-12T13:35:00","review":"I had an outstanding experience with this storage unit facility, and I owe it all to Brian’s exceptional customer service over the phone! From the moment he answered my call, Brian’s friendly and upbeat tone put me at ease. He listened carefully to my needs, answered every question with patience and expertise, and made the process of choosing the perfect storage unit and location feel effortless. His knowledge was impressive, and he went out of his way to explain all my options, ensuring I found exactly what I needed at a price that worked for me.\nWhat really stood out was how genuinely caring Brian was—he checked in on details I hadn’t even thought of and followed up to confirm everything was set for my move-in. The facility itself is top-notch, clean, and secure, but Brian’s warmth and professionalism over the phone made this experience truly special. I’m so grateful for his help and highly recommend this place to anyone looking for storage with phenomenal service!","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Courtney H."},{"reviewId":"ca2a7a7f-74b2-4e7d-ab3a-bf88ea9f6f56","range":0,"rating":5,"reply":"Thank you for the kind words, Chris! We're committed to providing excellent customer service. We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! We're so happy to hear we have your recommendation! Feel free to reach out any time at 888-storage.  \n","replyTime":"2024-04-16T14:51:00","review":"Great selection of a variety of sizes, all behind a secure car gate, would recommend this storage place!","source":"Google","submissionTime":"2025-04-11T00:00:00","userName":"Chris R."},{"reviewId":"2b5923bb-c371-41be-a8b4-f1d802fec7ff","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Jay! We're happy you trust Extra Space Storage for your storage needs. ","replyTime":"2025-04-08T12:24:00","review":"Very kind and helpful.  Helped with last minute access","source":"Google","submissionTime":"2025-04-10T00:00:00","userName":"Jay S."},{"reviewId":"09aee824-fa1f-4e04-b3ff-306f182680d9","range":0,"rating":5,"reply":"Thank you for the kind words, Robert! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  \n","replyTime":"2024-04-11T09:01:00","review":"Excellent customer service thank you Jim and Dave","source":"Google","submissionTime":"2025-04-02T00:00:00","userName":"Robert D."},{"reviewId":"a0c8967e-49e8-4997-aacf-e97d73af56c6","range":0,"rating":5,"reply":"We are honored to hear about your positive experience renting a storage unit with us. Thank you for sharing your feedback, Jason Moody. We're delighted you found our 10x14 unit spotless and our staff provided excellent customer support. We strive to maintain competitive pricing and a safe environment for our customers' belongings. Your trust in our facility's security is greatly appreciated, and we're committed to continuing to meet your storage needs.","replyTime":"2025-04-03T08:03:00","review":"I just started renting out a storage unit at the beginning of April 2025 and so far so good. I was able to rent out a 10x14 which was totally spotless dirt and dust free! The two gentlemen that were inside the office were very friendly and beyond helpful! The perfect duo for the job! I’d grade their overall customer support with an A++. Their prices are very reasonable compared to others. It’s also located in a very safe neighborhood compared to others. I feel very strongly that my stuff in storage will be more than protected!","source":"Google","submissionTime":"2025-04-02T00:00:00","userName":"Jason M."},{"reviewId":"183301dd-c61d-466e-976c-068e459e3bf0","range":0,"rating":5,"reply":"We are excited to hear that Jim was very helpful. Thank you for your feedback.","replyTime":"2025-04-01T13:53:00","review":"Jim is very helpful,","source":"Google","submissionTime":"2025-04-01T00:00:00","userName":"Marly M."},{"reviewId":"e0b3bd17-b453-4859-a700-68187fc55f9d","range":0,"rating":5,"reply":"We think Dave is great too! Thanks for the positive review, Crystal. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-23T07:53:00","review":"Dave was awesome!","source":"Google","submissionTime":"2025-03-25T00:00:00","userName":"Crystal L."},{"reviewId":"c59a616a-85b7-4b10-98cb-90184777e38e","range":0,"rating":5,"reply":"Thanks for the positive feedback, Jen Fisher! We are glad to hear that you found our team very helpful.","replyTime":"2025-03-11T11:22:00","review":"Very helpful!!","source":"Google","submissionTime":"2025-03-11T00:00:00","userName":"Jen F."},{"reviewId":"f3c3ab44-dc11-4859-a5d5-4c2aad8dad15","range":0,"rating":5,"reply":"We're privileged to have provided great service! Thank you for your feedback.","replyTime":"2025-03-08T09:29:00","review":"Great service!","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Alison O."},{"reviewId":"b429229c-7e03-4bab-a848-400759e79c15","range":0,"rating":5,"reply":"We're elated to hear about your fast and professional service experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2025-03-08T15:16:00","review":"Fast and professional service.","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Francisco M."},{"reviewId":"995e5d90-30e6-4dbb-bbe1-3f9d09ad2e93","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're glad to hear you had a great experience with us. We appreciate your kind words about Dave and Jim, and we're pleased that you found our rental process easy and stress-free. It's wonderful to know that you value our customer service and would recommend us to others. We look forward to serving you again in the future when you need storage.","replyTime":"2025-03-03T18:27:00","review":"I've had a great experience renting with Extra Space Storage. Dave and Jim are professional, transparent, and always friendly. I've rented with them a few times over the years and they make the process easy and stress-free. I truly appreciate their excellent customer service. If you're looking for a reliable and well-managed storage facility, I highly recommend Extra Space. I'll definitely be back when I need storage again!","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"Amanda J."},{"reviewId":"b2c21a95-f664-492e-b717-31dee7129563","range":0,"rating":5,"reply":"Your positive experience is our priority. We're ecstatic to hear about your great experience at Extra Space Storage. Thank you for sharing!","replyTime":"2025-02-26T13:09:00","review":"Great experience.  Friendly and helpful. Facility is clean and secure.","source":"Google","submissionTime":"2025-02-26T00:00:00","userName":"Chris D."},{"reviewId":"566806c2-eaa3-448f-a583-1d50a0feaf14","range":0,"rating":5,"reply":"Thank you for the excellent rating, Susan! Don't hesitate to reach out if you need anything!","replyTime":"2025-02-19T12:18:00","review":"Even with a second unit Dave helped me out a lot","source":"Google","submissionTime":"2025-02-25T00:00:00","userName":"Susan P."},{"reviewId":"4b06255d-827b-44e7-8a74-ae5d6db029d8","range":0,"rating":5,"reply":"Thanks for the positive feedback, Kiotina! We're glad to hear that Dave provided you with good information and excellent customer service. Feel free to reach out if you need anything else.","replyTime":"2024-07-13T10:23:00","review":"Good information and best customer service.. Dave truthful and awesome ask for him","source":"Google","submissionTime":"2025-02-08T00:00:00","userName":"Kiotina"},{"reviewId":"11bf89e5-db9e-4bfd-85a1-973762225333","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Fabio! Please let us know if there's anything else we can do to assist you with your storage needs. ","replyTime":"2025-02-04T09:28:00","review":"Mr. Dave was was very kind and helpful, plus his knowledge explaining all the details as amazing !!! the storage place well organized and clean. definitely I recommend ! thank you.","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Fabio C."},{"reviewId":"4dc6b999-93a7-485b-9fe6-ba76ff0bd5f4","range":0,"rating":5,"reply":"Gracias por compartir tu opinión positiva, Juan Castro. Valoramos mucho tu reseña.","replyTime":"2025-01-30T16:29:00","review":"Buena","source":"Google","submissionTime":"2025-01-30T00:00:00","userName":"Juan C."},{"reviewId":"9fa2d5f5-6cd3-43f2-9eab-015e45b57b4c","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Dave. Thank you for your feedback!","replyTime":"2025-01-29T16:04:00","review":"Dave was very real and helpful. Thanks Dave :)","source":"Google","submissionTime":"2025-01-29T00:00:00","userName":"Aileen A."},{"reviewId":"00f67973-f856-4442-bb72-05fa48a1e07f","range":0,"rating":5,"reply":"We are utterly delighted to hear that Dave provided you with excellent service. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-25T10:14:00","review":"Dave is super awesome. Very nice doing business with Dave","source":"Google","submissionTime":"2025-01-25T00:00:00","userName":"Dorrel M."},{"reviewId":"127cb2cc-6730-4b9d-a6c6-3e7bd0a34741","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Dave. We deeply appreciate your kind words.","replyTime":"2025-01-17T11:56:00","review":"Dave was incredible. He made the process to rent space stress free. He was kind and helpful. Thank you, Dave!","source":"Google","submissionTime":"2025-01-17T00:00:00","userName":"Ivania Z."},{"reviewId":"b39b82ad-fe99-4b41-9936-bafd3b89507d","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We deeply respect your experience with Dave.","replyTime":"2025-01-09T11:29:00","review":"Dave was super helpful and explained everything very well!","source":"Google","submissionTime":"2025-01-09T00:00:00","userName":"Ivy C."},{"reviewId":"7569fc5b-e1c8-4a8d-845b-c4e73af8bf21","range":0,"rating":5,"reply":"Thanks for your positive feedback! We are pleased to hear that you had a great experience with us and found our facility clean. If you have any further questions, feel free to reach out to us.","replyTime":"2024-12-31T07:47:00","review":"Had 2 units here for just about a year. Very great to work with. Very clean facility. Would use again if needed.","source":"Google","submissionTime":"2024-12-31T00:00:00","userName":"Dan S."},{"reviewId":"0d0c3d54-12e7-4aee-905b-600a8fff0ba9","range":0,"rating":5,"reply":"Thank you for your review. We're glad to hear that Jim provided excellent customer service and explained the lease clearly.","replyTime":"2024-12-23T08:26:00","review":"Lease was explained very well by Jim, everything was clear and concise.  He helped me to understand every part of the lease, excellent customer service","source":"Google","submissionTime":"2024-12-23T00:00:00","userName":"Joe T."},{"reviewId":"8e1eaaea-78c1-4942-8f4c-24579eaaaed1","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience at Extra Space Storage. Thank you for your feedback.","replyTime":"2024-12-19T07:24:00","review":"Nice place, huge storage facilities.  Indoor an outdoor .. clean and enough room to get around someone when parked in isle outside ..no picture sorry","source":"Google","submissionTime":"2024-12-19T00:00:00","userName":"JR s."},{"reviewId":"bc67b6a0-951a-463a-bdca-08100982c448","range":0,"rating":4,"reply":"We acknowledge your feedback regarding the price increase and appreciate you sharing your experience with us. We understand that price changes can be frustrating, especially when they occur multiple times. Thank you for bringing this to our attention, as it helps us improve our communication processes. We value your business and the trust you placed in us to store your belongings and holiday decor.","replyTime":"2024-12-14T07:48:00","review":"Great place to store our stuff that we didn’t need at the time and holiday Decor. Only annoying part that the price went from $50 to $106 in a year and the only notice you got was a letter in the mail less than 30 days in advance. Price was raised twice in the time we had the storage unit.","source":"Google","submissionTime":"2024-12-14T00:00:00","userName":"Ksenia K."},{"reviewId":"e0b05ce9-e19d-4ffb-8330-1360b8022bf6","range":0,"rating":5,"reply":"We're elated to hear about your excellent service experience at Extra Space Storage. Thank you for sharing your feedback with us!","replyTime":"2024-12-12T14:14:00","review":"Excellent service","source":"Google","submissionTime":"2024-12-12T00:00:00","userName":"Roger D."},{"reviewId":"c2d0d5e5-06be-4556-99e3-d50e4f6f3efe","range":0,"rating":5,"reply":"We're pleased to hear that Dave provided excellent service. Thank you for your wonderful feedback!","replyTime":"2024-12-05T12:31:00","review":"Dave provided excellent service while smoothly juggling multiple customers. Thank you!","source":"Google","submissionTime":"2024-12-05T00:00:00","userName":"Adam N."},{"reviewId":"863c4eb9-3f17-4660-a89b-509e058dc33e","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are pleased to hear about your positive experience with our service and facility. Thank you for sharing your thoughts.","replyTime":"2024-11-23T09:58:00","review":"Great service! As a novice at self-storage, I had a lot of questions, and Dave, who was working there that day, answered all my questions thoroughly. The facility was clean and well-maintained with layers of security. And, also no up-selling, trying to get me to sign up for what I didn't want or need. That is greatly appreciated.","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"Karen C."},{"reviewId":"52083b36-d877-4414-9f6f-7e1f0aff0a7e","range":0,"rating":5,"reply":"Thank you for your review. Great to hear you found our service easy and priced right.","replyTime":"2024-11-20T08:59:00","review":"Great job, easy and priced right.","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"John W."},{"reviewId":"75d83584-0f8c-4364-a276-a7fdb74b82a4","range":0,"rating":5,"reply":"We are privileged to have provided a positive experience for your sons' storage needs. Thank you for sharing your feedback with us. We strive to offer excellent service to all our customers, and we're grateful for your recommendation. Our team, including Dave, is dedicated to assisting our clients in any situation, and we're glad we could be of help during a difficult time.","replyTime":"2024-11-19T08:48:00","review":"Both my sons have had long term units here and have been very happy with the whole experience. When one of them died unexpectedly, Dave was so very gracious and helpful with the process of taking possession of his belongings. I highly recommend this facility for all your storage needs. Dave is awesome!","source":"Google","submissionTime":"2024-11-19T00:00:00","userName":"Deborah F."},{"reviewId":"2a917d1d-acc9-427e-97ff-1665161201c5","range":0,"rating":5,"reply":"Thank you for your review. We are excited to hear that Dave made the contract process easy for you.","replyTime":"2024-11-15T13:43:00","review":"Dave explained everything and made the contract process very easy.","source":"Google","submissionTime":"2024-11-15T00:00:00","userName":"Dan A."},{"reviewId":"6f4eeb18-4b45-426a-a021-99b855cb5e9c","range":0,"rating":5,"reply":"We are happy to hear that Dave was able to assist you greatly. Thank you for sharing your experience.","replyTime":"2024-11-12T12:57:00","review":"Dave was great, helped out a lot.","source":"Google","submissionTime":"2024-11-12T00:00:00","userName":"Philip G."},{"reviewId":"4f2d252e-cff2-4d71-b4d6-2a030f532ba0","range":0,"rating":5,"reply":"Thanks for sharing your positive experience with Extra Space Storage, Toni. We're pleased to hear that you found our indoor climate-controlled storage clean and issue-free during your 2.5 years with us.","replyTime":"2024-11-13T07:19:00","review":"My 2.5 years with extra space was great. The indoor climate controlled storage was clean and I had no issues.","source":"Google","submissionTime":"2024-11-12T00:00:00","userName":"Toni D."},{"reviewId":"824d6028-10e7-4657-9ba7-d0f11da9ea02","range":0,"rating":5,"reply":"We're honored to have provided you with a safe and clean storage space for your items. Thank you immensely for your positive feedback.","replyTime":"2024-11-09T09:06:00","review":"Rented space from them for 1 1/2 years.  Never had an issue.  The place is very well managed and very clean.  I always felt that the items I had in storage were safe there and in a clean environment.  David the manager is straightforward and pleasant to do business with.","source":"Google","submissionTime":"2024-11-09T00:00:00","userName":"Bill"},{"reviewId":"5627bccd-7aab-4a74-a258-b30320ebefaa","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you for sharing your experience with us.","replyTime":"2024-11-07T07:54:00","review":"Dave was very helpful.","source":"Google","submissionTime":"2024-11-07T00:00:00","userName":"Bill P."},{"reviewId":"9e9b21e8-b5e3-48ca-adc3-2fc2bac4cd23","range":0,"rating":5,"reply":"We are happy to hear that Jim and Dave were helpful and knowledgeable in assisting you with your storage locker selection. Thank you for sharing your experience.","replyTime":"2024-11-05T15:12:00","review":"Jim and Dave were both very helpful and Knowledgeable with selecting and securing my storage locker.","source":"Google","submissionTime":"2024-11-05T00:00:00","userName":"jeff r."},{"reviewId":"631b609a-2fc3-4fed-b2e5-ce9e828a87fb","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Dave at Extra Space Storage.","replyTime":"2024-11-01T12:10:00","review":"Dave is wonderful!!!","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"Victoria C."},{"reviewId":"0fa3afc9-67c6-458a-a8bb-ae4f44c656ad","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for recommending Jim and Dave.","replyTime":"2024-11-01T11:40:00","review":"Jim and Dave helped me very much gave me all the information I needed. I highly recommend them for anyone","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"Sankarshana G."},{"reviewId":"a79ec38b-e203-42af-9bfd-3206e9177223","range":0,"rating":5,"reply":"Thank you for your positive feedback, Nicholas. We sincerely value your kind words about Jim Laurie.","replyTime":"2024-10-30T07:55:00","review":"Jim Laurie was VERY helpful ??","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"Nicholas"},{"reviewId":"50f63b64-1793-4451-a916-d3c9e9c552e6","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that Shad is great! Thank you for sharing your experience.","replyTime":"2024-10-14T12:38:00","review":"Shad is great!","source":"Google","submissionTime":"2024-10-19T00:00:00","userName":"Fresh! I."},{"reviewId":"58ea7bbe-7c51-4b17-8a42-dbcf5b8bbcef","range":0,"rating":5,"reply":"Thank you for sharing your wonderful feedback. Good communication and easy process are key aspects of our service.","replyTime":"2024-10-16T10:33:00","review":"Good communication and easy process","source":"Google","submissionTime":"2024-10-16T00:00:00","userName":"Adeoye A."},{"reviewId":"97f6ea37-e949-4af3-9c9e-83ccc5374c5d","range":0,"rating":5,"reply":"Your review is appreciated. Dave was great!","replyTime":"2024-10-12T11:38:00","review":"Dave was great!","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"Ahryana C."},{"reviewId":"773dafd7-a9e1-4137-9e14-0838dd7df8c1","range":0,"rating":5,"reply":"We genuinely admire your kind words, Adam Trout. We are thrilled to hear about your positive experience with Dave at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-10-09T15:11:00","review":"This experience was easily the best part of an exceeding my terrible circumstance. Dave is a phenomenal salesman and manager. I would give him 10 stars if I was able to","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"adam t."},{"reviewId":"f8fbd00a-fd53-4da4-94eb-0143cd1eebb4","range":0,"rating":5,"reply":"We are thrilled to hear about your excellent service from Jim and Dave! Thank you for sharing your satisfaction with us.","replyTime":"2024-10-05T10:19:00","review":"Excellent Service from Jim and Dave!! Very satisfied!","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"ROBERT S."},{"reviewId":"b94f7cce-34d7-4358-bc4f-07919ae8e50d","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Gerald Diodati. Thank you for mentioning Dave's helpfulness!","replyTime":"2024-10-03T12:46:00","review":"Dave was helpful!","source":"Google","submissionTime":"2024-10-03T00:00:00","userName":"Gerald D."},{"reviewId":"1ce83651-0451-43ac-9fdf-7a1ee84017d1","range":0,"rating":5,"reply":"Thank you for the positive feedback, William Lebeau. We're glad Dave was able to assist you.","replyTime":"2024-10-03T16:27:00","review":"Dave was very helpfull.5 stars","source":"Google","submissionTime":"2024-10-03T00:00:00","userName":"William L."},{"reviewId":"82254a4d-31d5-4897-bea8-26935ac8614f","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for letting us know that the facility is very clean.","replyTime":"2024-10-02T07:14:00","review":"Very clean","source":"Google","submissionTime":"2024-10-02T00:00:00","userName":"Becca"},{"reviewId":"dd9c1637-a044-4030-84cd-53e5ad7f645b","range":0,"rating":5,"reply":"We're thrilled to hear that Jim and Dave were very helpful getting this all set. Thank you for sharing your experience with us!","replyTime":"2024-10-01T15:05:00","review":"Jim and Dave were very helpful getting this all set.","source":"Google","submissionTime":"2024-10-01T00:00:00","userName":"Jeff V."},{"reviewId":"8594f19e-92b1-485e-80cb-ecefa039fb92","range":0,"rating":5,"reply":"Thank you for your feedback. We deeply respect your positive review and are glad David could assist you with your storage needs.","replyTime":"2024-09-30T09:52:00","review":"David was very helpful and knowledgeable with tips for our storage needs","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Traci S."},{"reviewId":"e4e1f745-a59d-4e99-b411-5d325d84c3ba","range":0,"rating":5,"reply":"Hi Mike, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, informative, and efficient staff, so we are thrilled to hear that you had such a positive experience renting with Dave. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-03-09T11:21:00","review":"Dave was very helpful and very friendly.  We wish everyone we dealt with was just like him!  The facility is spotless and there is always someone driving around doing maintenance.  I highly recommend this facility.","source":"Google","submissionTime":"2024-09-29T00:00:00","userName":"Mike P."},{"reviewId":"5bd59fbe-b4be-4b2b-ab76-e281d693d589","range":0,"rating":5,"reply":"We're overjoyed to hear about your wonderful experience at our facility. Thank you for recommending us!","replyTime":"2024-09-28T15:23:00","review":"We had a wonderful experience at this facility. It was safe, secure, immaculately clean, and Dave the manager was professional, friendly, and helpful. We would highly recommend this place.","source":"Google","submissionTime":"2024-09-28T00:00:00","userName":"Donna P."},{"reviewId":"97b7b5b5-7228-4036-9a9e-a181405047f2","range":0,"rating":5,"reply":"We're grateful for your rating, Hadar. Call us if you have any questions or need assistance with your rental!","replyTime":"2024-09-25T14:47:00","review":"Really good service experiences. Thanks to Dave for treating us with such patience and understanding. We appreciate and will definitely recommend","source":"Google","submissionTime":"2024-09-26T00:00:00","userName":"Hadar c."},{"reviewId":"b29ee7e6-f549-498a-a615-e4f0f45d1b8a","range":0,"rating":5,"reply":"Thank you for your review, Krystal! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up.","replyTime":"2022-08-08T15:15:00","review":"They keep your stuff nice and safe while you’re not using your items. The facility is clean and secure.","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"Krystal M."},{"reviewId":"a35a56a2-c6d0-42c9-90ea-9f02fde8d90d","range":0,"rating":3,"reply":"Good customer service is our priority, and we appreciate your feedback. We understand your concern about price changes and would like to discuss this further with you. Please feel free to reach out to us at (401) 722-1211.","replyTime":"2024-09-21T07:24:00","review":"Good customer service and safe but increase price changes will drive customers out of renewing","source":"Google","submissionTime":"2024-09-18T00:00:00","userName":"Yvan v."},{"reviewId":"78219af5-ff92-41a2-b0f8-8a9a8bd4c8e1","range":0,"rating":5,"reply":"We are thrilled to hear that you had a great experience with Jim Laurie at Extra Space Storage. We pride ourselves on providing exceptional service and ensuring that our customers have a smooth and professional leasing process. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at (401) 722-1211. We truly appreciate your kind words and are delighted to have you as a satisfied customer.\n","replyTime":"2023-08-04T12:39:00","review":"Jim Laurie was amazing! Went over everything from showing me the unit to everything on the lease! We was very professional and niceee! Love this place","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"michel k."},{"reviewId":"ba085d41-070e-4ab1-aca3-291c0c30a4f8","range":0,"rating":5,"reply":"Thanks for the positive feedback, Tara Arpin! We're glad Dave and Jim were amazing during your visit to Extra Space Storage.","replyTime":"2024-09-13T09:59:00","review":"Dave and Jim were amazing!!!","source":"Google","submissionTime":"2024-09-13T00:00:00","userName":"Tara A."},{"reviewId":"b981dc88-a60e-424e-9c61-f9c829e3d622","range":0,"rating":1,"reply":"We regret to learn about your experience, Marlon. Thank you for sharing your concerns. Please feel free to reach out to us at (401) 722-1211 to discuss this further.","replyTime":"2024-09-10T07:04:00","review":"If you're planning to stay more than two months, forget it! They'll charge you more, way more. The place is fine but if I'd known that they would increase so much ($100 more +tax) in such a short time (no more than 3 months), I would never have rented the space. The only \"solution\" they give you when you're getting the rental is to pay in advance to keep the price but that just help them not the customer. Just imagine if you're planning more than a year, no way. I'm done. My recommendation: find somewhere else, the place itself is good but the marketing strategy is an awful nonsense. it doesn't worth it.","source":"Google","submissionTime":"2024-09-09T00:00:00","userName":"Marlon T."},{"reviewId":"49e66ce1-15c8-4057-8fdd-93182b0eadc8","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Patrick Motto! We're pleased to hear that Jim was great at Extra Space Storage.","replyTime":"2024-09-09T13:03:00","review":"Jim was great!","source":"Google","submissionTime":"2024-09-09T00:00:00","userName":"Patrick M."},{"reviewId":"03682ac9-9015-47ed-b5ac-81b10ce1cc13","range":0,"rating":5,"reply":"We're delighted to hear that Jim and Dave were very nice and that the storage is clean and organized. Thank you for your feedback, Constance Medeiros.","replyTime":"2024-09-07T11:30:00","review":"Jim and Dave were very nice. Very thorough and informative. Storage is clean and organized. Thank you CM","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"Constance M."},{"reviewId":"9da5d4f5-a440-44fe-8027-f6d2ae043d6a","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Victor. We're delighted to hear about your great experience at Extra Space Storage in Cumberland R.I. Thank you for sharing your thoughts!","replyTime":"2024-09-07T13:49:00","review":"Had a great experience at Extra Space Storage in Cumberland R.I. Everyone I interacted with was professional and friendly. I left without a negative feeling about anyone there and would be willing to go back in future.","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"victor"},{"reviewId":"7ed0219a-7fb2-448d-bba5-c94171517ea3","range":0,"rating":1,"reply":"Thank you for sharing your concerns. Please feel free to reach out to us at (401) 722-1211 to discuss further.","replyTime":"2024-09-05T07:03:00","review":"Note: this is a fake review that they promoted me to write in the store upon signup while the store managers stood by and watched me create.\n\nI wouldn’t trust the reviews on this pages.\n\nGreat experience.\nI’ve moved into 5 units in the past 5 years and this is hands down the best booking experience I’ve had.","source":"Google","submissionTime":"2024-09-04T00:00:00","userName":"Mike W."},{"reviewId":"ce09e0ec-065b-46d4-99c1-0bc49b69a83c","range":0,"rating":4,"reply":"Thank you for sharing your positive experience with Dave.","replyTime":"2024-09-02T08:14:00","review":"Dave was very informative and remembers his clients.","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Daniel F."},{"reviewId":"5e7c8737-76fb-483c-9a3c-22c1fb31701d","range":0,"rating":5,"reply":"We're thrilled to hear about your great experience with our customer service and rental procedure! Thank you for sharing your feedback.","replyTime":"2024-08-30T09:15:00","review":"Great customer service ! Easy rental procedure and The manager was great at explaining everything!!!","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"Alan W."},{"reviewId":"496a2be4-0fd3-411d-926b-e8d717459d14","range":0,"rating":5,"reply":"We are utterly delighted to hear that you had a great experience at Extra Space Storage. Thank you for sharing your positive feedback!","replyTime":"2024-08-24T14:40:00","review":"Great service","source":"Google","submissionTime":"2024-08-24T00:00:00","userName":"Autilia G."},{"reviewId":"3bd1e802-6f5e-4c92-805f-0e669f801a02","range":0,"rating":5,"reply":"We're overjoyed to hear you found easy access and good rates at Extra Space Storage. Thank you for your review.","replyTime":"2024-08-20T18:33:00","review":"Easy access and good rates","source":"Google","submissionTime":"2024-08-20T00:00:00","userName":"Filipe C."},{"reviewId":"bf6ed152-903f-4e9f-ab24-a995ebaea0ee","range":0,"rating":2,"reply":"We are concerned to hear about your experience. Please feel free to contact us at (401) 722-1211 to discuss this further.","replyTime":"2024-08-10T07:36:00","review":"It’s a clean facility but it’s not worth the money. I had a smaller unit for 63 dollars a month. And than within the second month they changed the unit price to 115.","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Danika S."},{"reviewId":"aa8eca41-3ef3-450a-9468-6513f3d18ab3","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are glad to hear you had a positive experience storing your items with us.","replyTime":"2024-08-02T11:42:00","review":"We stored our items at extra space storage for three years. Never had an issue and would definitely choose to store items here again in the future if needed.","source":"Google","submissionTime":"2024-08-02T00:00:00","userName":"MC3"},{"reviewId":"dae3089e-f85b-4e75-9218-23aa4825c8c1","range":0,"rating":4,"reply":"We are privileged to hear that you had a great experience with our customer service. Thank you for your feedback!","replyTime":"2024-07-30T11:16:00","review":"Grate costumer service","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"Hirana p."},{"reviewId":"a6861754-692e-45ad-9bb1-5b30ae313815","range":0,"rating":5,"reply":"We're pleased to hear that Dave was extremely helpful and informative. Thank you for storing your items with us.","replyTime":"2024-07-13T08:23:00","review":"Dave was extremely helpful and informative. Very honest worker! Glad to be storing our items here.","source":"Google","submissionTime":"2024-07-13T00:00:00","userName":"Mario A."},{"reviewId":"b2010a20-42d9-4fd2-978c-f754ee9a9982","range":0,"rating":5,"reply":"Thanks for the positive feedback, art! We're honored to hear that you found our storage facility easily accessible and clean. If you have any other storage needs in the future, feel free to reach out to us at (401) 722-1211.","replyTime":"2024-07-09T09:01:00","review":"It was a pretty good experience. Easily accessible, clean.","source":"Google","submissionTime":"2024-07-09T00:00:00","userName":"art r."},{"reviewId":"ef7c4c75-d015-4cca-8ad9-9bfd3faa704c","range":0,"rating":5,"reply":"We genuinely admire your feedback and are thrilled to hear that you found our storage facility to be clean, organized, and safe. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-02T13:08:00","review":"great service clean and organized and safe!","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Bill K."},{"reviewId":"4415c688-10aa-477e-90b4-0e9f518b9b3e","range":0,"rating":5,"reply":"Thanks for the positive feedback, Noel! We're happy to hear that you found our facilities clean, convenient, and secure. If you have any other feedback or suggestions, feel free to reach out to us at (401) 722-1211.","replyTime":"2024-06-25T12:39:00","review":"Clean and convenient facilities with great security.","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"Noel J."},{"reviewId":"57bd9eb8-e6a5-4114-953f-15b19781b17f","range":0,"rating":5,"reply":"Your review is appreciated! We're glad to hear that Jim and Dave provided you with excellent service during your time with us. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-24T16:46:00","review":"Jim and Dave were kind and helpful. They made my 3+ years renting a breeze. No issues. My things were safe and secure. I was very happy with the experience.","source":"Google","submissionTime":"2024-06-24T00:00:00","userName":"Allison K."},{"reviewId":"e2acbd1f-a599-4cc6-bc6c-4b3527293d72","range":0,"rating":5,"reply":"We are absolutely thrilled to learn that you had a pleasant experience storing your belongings with us! We are grateful that you selected Extra Space Storage as your storage partner, and we hope to continue serving you in the future.","replyTime":"2024-06-17T13:51:00","review":"An absolutely wonderful place to store your extra stuff! Staff is great and very helpful! This was my second time using their facilities because i had a great experience before! Would definitely go a third time if needed ??","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Kimberly P."},{"reviewId":"3865baba-6665-450a-bc02-dbdbba9c989f","range":0,"rating":5,"reply":"We're delighted to hear that Jim was very friendly and thorough. Thank you for sharing your positive experience with us.","replyTime":"2024-06-17T09:25:00","review":"Jim was very friendly and thorough.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Kim S."},{"reviewId":"3b9ce5f7-de30-4825-89be-efbe0dd81185","range":0,"rating":5,"reply":"We are pleased to hear that Jim was helpful and that our storage space has been a blessing for you. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-15T11:42:00","review":"Jim was always polite and helpful. Having this storage space has been a blessing.","source":"Google","submissionTime":"2024-06-15T00:00:00","userName":"Roseann"},{"reviewId":"0f9319de-87ca-4395-abbf-695ff8806304","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Mike! We're so happy to hear Jim and Dave were able to make your rental process hassle free! Give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2023-03-17T08:52:00","review":"Dave provided friendly and exceptional customer service through the process of my company acquiring an additional storage unit from Extra Space Storage.  For over the last 18 months Extra Space Storage Representative Dave has provided exceptional customer service to me and the company I represent.  Thank you Extra Space Storage!","source":"Google","submissionTime":"2024-06-14T00:00:00","userName":"Mike D."},{"reviewId":"21de5377-b6d8-427d-ae09-f694101cfb15","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us. We're glad to hear that Dave was able to assist you and provide excellent customer service. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-11T13:51:00","review":"Dave was awesome and he helped me out and he’s a really nice happy person","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"Brandon C."},{"reviewId":"5cb069d1-d563-49d0-811e-574594b386fb","range":0,"rating":5,"reply":"Thank you for recommending us, Serg! We're committed to providing excellent customer service. We're glad our team was friendly and very professional. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.","replyTime":"2021-07-04T13:03:00","review":"Great customer service, extremely friendly and very professional. Would recommend to anyone.","source":"Google","submissionTime":"2024-06-10T00:00:00","userName":"Sergio"},{"reviewId":"c7505318-469c-4d0e-8671-6e11c78761d2","range":0,"rating":5,"reply":"We are honored to have such a positive review about our manager, Mr. Almedia. Thank you for recommending us!","replyTime":"2024-06-08T09:42:00","review":"The Manager Mr Almedia is so caring and Hopeful I would recommend this company anytime as long as he works here","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"rick s."},{"reviewId":"93997b27-3cc4-4039-a119-4d1cb30fb684","range":0,"rating":5,"reply":"Thank you immensely for your kind words! We strive to provide excellent service and are glad to hear about your positive experience. We look forward to assisting you with your storage needs in the future.","replyTime":"2024-06-07T13:13:00","review":"Wonderful with explaining very respectful told me the truth not wat internet is saying showed around and very helpful nice everyone come here and get storage if needed","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"India S."},{"reviewId":"f93f4830-11fa-46df-aba9-58ca88952b30","range":0,"rating":1,"reply":"Your feedback is very important to our team, Michael. We're sorry to hear you're unhappy with your experience. Our unit rates change based on market values and we adjust them periodically to reflect those changes. If you haven't already talked to someone about your rate increase, please call us at 888-storage so we can assist.\n\n","replyTime":"2024-06-02T07:26:00","review":"Horrible place every couple months they raise the price would not recommend this storage facility.","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Michael V."},{"reviewId":"a1a8a706-e35e-489f-b589-5a19e5088fed","range":0,"rating":5,"reply":"Thank you for the positive feedback! We are pleased to hear that you found our units clean, dry, and easily accessible. Our team is always here to help and provide great communication.","replyTime":"2024-06-01T11:21:00","review":"Clean dry units easy access! Great communication and everyone was friendly and helpful!","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Shawn R."},{"reviewId":"406c806c-08c0-4d36-a80f-fd59a88e3a5e","range":0,"rating":5,"reply":"We are honored to hear that David has been very helpful and clear with instructions. Thank you for sharing your positive experience with us.","replyTime":"2024-05-25T09:54:00","review":"David has been very helpful and clear with instructions","source":"Google","submissionTime":"2024-05-25T00:00:00","userName":"suemy m."},{"reviewId":"ffb3b72d-5169-4624-9627-f66b0cbf11d6","range":0,"rating":5,"reply":"Thank you very much for taking the time to leave us a positive feedback! We are very glad that you enjoyed your experience with our storage facility in Cumberland. We will be sure to share your kind words with Dave and Jim. We appreciate your business and hope to see you again soon. If you have any questions or concerns, please don't hesitate to contact us at (401) 722-1211. We are here to help you in any way we can.","replyTime":"2024-05-24T11:57:00","review":"I am so grateful I found this place.  I need storage for my staging stuff and felt the climate control inside would be the best.  It is extremely clean and taken care of and Dave and Jim that work there are the very helpful all the time and take such good care of the place. I highly recommend the one in Cumberland.","source":"Google","submissionTime":"2024-05-24T00:00:00","userName":"Lori S."},{"reviewId":"07445fcd-44f4-4808-ace0-900d93ad53af","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with us. Thank you for recognizing our team's professionalism and top-notch service. We appreciate your feedback and look forward to serving you again in the future.","replyTime":"2024-05-23T14:57:00","review":"The people here are the best, absolutely first quality.I was treated first class all the way.Dave especially went out of his way to help me out.Cant thank him enough for his professionalism.they are the best.","source":"Google","submissionTime":"2024-05-23T00:00:00","userName":"Alfred R."},{"reviewId":"55292858-ad65-4958-9e1c-eab72aa5cab1","range":0,"rating":5,"reply":"Thank you for taking the time to leave a positive review of our Extra Space Storage facility! We are always striving to provide our customers with the best possible experience, and it is heartwarming to hear that we have met your expectations. We appreciate your recommendation and look forward to serving you again in the future.","replyTime":"2024-05-22T08:42:00","review":"Would highly recommend this Extra Space for anyone needing a storage solution.  The staff are always available for any issues and are so friendly. The facility is easy to access and always clean. 5 stars!","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"Caron S."},{"reviewId":"52b88456-1bc6-4aa9-84cf-f39bc4287b76","range":0,"rating":5,"reply":"We're ecstatic to hear about your easy online reservation experience and our professional management team. Thank you for choosing Extra Space Storage, Ken!","replyTime":"2024-05-21T08:26:00","review":"Easy online reservation, professional management team and clean climate controlled space.","source":"Google","submissionTime":"2024-05-21T00:00:00","userName":"Ken R."},{"reviewId":"46fb186d-3bf6-483d-a42f-ad3e7853a7bc","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We are glad to hear that Jim provided excellent service. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-20T15:05:00","review":"Jim was great he explained everything I was very happy with his service","source":"Google","submissionTime":"2024-05-20T00:00:00","userName":"Linda G."},{"reviewId":"a96159af-fac1-46b8-904c-184c1cb74c62","range":0,"rating":5,"reply":"We think Dave is great too! Thanks for the positive review, Marlon. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-11T08:24:00","review":"Go with Dave he'll help you, believe it!","source":"Google","submissionTime":"2024-05-10T00:00:00","userName":"Marlon T."},{"reviewId":"97cdd839-1213-40ef-91a8-cead4fcc0d55","range":0,"rating":5,"reply":"Hi Michelle, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or call 888-storage if you need anything.\n","replyTime":"2024-04-29T09:47:00","review":"Great customer service nice clean place","source":"Google","submissionTime":"2024-04-29T00:00:00","userName":"Michelle S."},{"reviewId":"64227118-807e-4e5a-87c5-dbb11eef73f0","range":0,"rating":5,"reply":"We think Dave is great too! Thanks for the positive review, Wes. We're glad he is very friendly and great to talk with. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2024-04-30T09:22:00","review":"Dave was a great help explaining the process and billing.  He is very friendly and great to talk with. Had a wonderful experience.","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Wes"},{"reviewId":"470e1fb3-1b48-40f2-8e4e-ba02afb7704f","range":0,"rating":1,"reply":"Usama, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with Jim did not reflect that. We value your comments and will use them to make improvements in the future. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2024-04-19T10:15:00","review":"Please don’t get a space here as long as Jim is working there. He is neither nice nor respectful. If you have to have a place there, work with dave. He is all that jim is not.","source":"Google","submissionTime":"2024-04-18T00:00:00","userName":"Usama A."},{"reviewId":"c2a00fd6-267d-4a5d-9056-3ff8917a2f93","range":0,"rating":5,"reply":"We think Joe is great too! Thanks for the positive review, Moe. We are thrilled to hear your experience was great. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2024-04-17T10:09:00","review":"Joe was great - informative and helpful. Was able to answer and resolve all questions and concerns\nGreat experience, glad he is on your team","source":"Google","submissionTime":"2024-04-16T00:00:00","userName":"Moe B."},{"reviewId":"54c34ad8-d3ff-4132-86bb-a7ea63f4c8eb","range":0,"rating":5,"reply":"Thank you for the review, Mo! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Feel free to reach out any time at 888-storage.  ","replyTime":"2023-07-10T11:41:00","review":"Dave was amazing and his customer service is impressive!","source":"Google","submissionTime":"2024-04-15T00:00:00","userName":"Mo M."},{"reviewId":"da882cfe-4429-4e80-b96d-fd7470a51901","range":0,"rating":5,"reply":"Hi Nathan, thanks so much for your review! We are thrilled to hear your experience with Dave and Jim was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2024-01-06T12:13:00","review":"Great experience with Dave & Jim fast easy process Attention to detail and straight forward","source":"Google","submissionTime":"2024-04-15T00:00:00","userName":"Nathan P."},{"reviewId":"7907b2b4-4d5b-4934-9a4f-13a7fee3fc0e","range":0,"rating":5,"reply":"Hi Lou, thank you for your review. We're glad Dave was able to help! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-04-04T09:36:00","review":"Dave was very helpful","source":"Google","submissionTime":"2024-04-04T00:00:00","userName":"Lou G."},{"reviewId":"67bf8ab0-7654-42a9-bbfa-ccf1c9462d4c","range":0,"rating":5,"reply":"Hi Marcus, thank you for your review. We're glad our team was very helpful and thorough. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-04-03T09:00:00","review":"Very helpful and through","source":"Google","submissionTime":"2024-04-03T00:00:00","userName":"Marcus K."},{"reviewId":"aa71f64b-e7cf-418f-8feb-c3c9328e9fe0","range":0,"rating":5,"reply":"Thank you for the review, Nicole! We pride ourselves on having a friendly, helpful staff and are so happy Dave and Jim were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-30T15:08:00","review":"Love this place! Dave and Jim are always so nice and helpful! Great place if you need to use a storage unit. Highly recommend this place.","source":"Google","submissionTime":"2024-03-30T00:00:00","userName":"Nicole F."},{"reviewId":"d1636aac-82df-4b73-96bd-7b571e4327f7","range":0,"rating":5,"reply":"Hi Mary, thank you for your review. We're glad Jim was so helpful, answered all questions, and explained everything fully making the process so easy. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to reach out any time at 888-storage.  ","replyTime":"2024-03-28T09:11:00","review":"JIm was so helpful!  He answered all questions and explained everything fully making the process so easy.  Jim and Dave were both professional, courteous and friendly!   The office and rental space were very clean also.  I have never rented a storage unit before and am glad I chose Extra Space Storage.","source":"Google","submissionTime":"2024-03-27T00:00:00","userName":"Mary A."},{"reviewId":"c6eb13ac-bd1f-42db-9a8a-063cd0cc1cfd","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, James. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-03-25T12:32:00","review":"Great Staff and very clean facility!","source":"Google","submissionTime":"2024-03-25T00:00:00","userName":"James R."},{"reviewId":"9102b690-d83c-42f2-93f9-386f36a6c397","range":0,"rating":5,"reply":"Thank you for the kind words, Danielle. It's great to know our team was kind and great at keeping our property clean! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2024-03-19T12:16:00","review":"Very nice men and very clean.","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"Danielle N."},{"reviewId":"0b549931-e0af-403e-99f0-6df60ff83a3b","range":0,"rating":5,"reply":"Thanks for the positive review, Cindy!  We work hard to keep our facilities safe and clean for our customers. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-10-26T09:42:00","review":"Great place, so clean, very secure and the staff is amazing. Always pleasant and easily accessible. Thank you.","source":"Google","submissionTime":"2024-03-16T00:00:00","userName":"Cindy C."},{"reviewId":"93355e8a-6563-4355-83aa-4e076191202b","range":0,"rating":5,"reply":"Hi Jackson, thanks so much for your review! We are thrilled to hear your experience with Dave and Jim was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2024-03-16T09:13:00","review":"I had an incredible experience working with Dave and Jim. So helpful and knowledgeable in everything that they do!! Will recommend this place to so many of my friends!","source":"Google","submissionTime":"2024-03-16T00:00:00","userName":"Jackson B."},{"reviewId":"ef03409a-31f5-44cb-9040-5fab79e43a66","range":0,"rating":5,"reply":"Thanks for the awesome review, Matt! We work hard to meet the expectations of our customers, and we're happy to hear Dave hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2024-03-16T08:12:00","review":"Dave was great","source":"Google","submissionTime":"2024-03-16T00:00:00","userName":"Matt R."},{"reviewId":"649aa76b-c1b6-4971-9e31-61cd9c8b20bf","range":0,"rating":5,"reply":"Hi Mikala, thanks so much for your review! We are thrilled to hear your experience was great. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  \n","replyTime":"2024-03-12T10:55:00","review":"We had a great experience! We needed to store our things for around 6 months and everything is exactly as it was when it went in. The owner called us and explained the entire process and was ?? transparent about the contract. We would store here again. Thank you!","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Mikala K."},{"reviewId":"086d1233-3b52-40e8-84c0-754a4763fab3","range":0,"rating":5,"reply":"Hi Mike, thanks so much for your review! We are thrilled to hear your experience was great. Thank you for being a loyal customer! Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-12-02T15:14:00","review":"Note: this is a fake review that they promoted me to write in the store upon signup while the store managers stood by and watched me create.\n\nI wouldn’t trust the reviews on this pages.\n\nGreat experience.\nI’ve moved into 5 units in the past 5 years and this is hands down the best booking experience I’ve had.","source":"Google","submissionTime":"2024-03-04T00:00:00","userName":"Mike W."},{"reviewId":"dc574c8a-6fef-42aa-adef-e6c11675474b","range":0,"rating":5,"reply":"We think Dave is great too! Thanks for the positive review, Arturo. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything! ","replyTime":"2024-03-01T15:28:00","review":"Dave has been amazing! Thank you for the informational experience.","source":"Google","submissionTime":"2024-03-01T00:00:00","userName":"Arturo P."},{"reviewId":"1ed56c72-c89a-43e6-ba3d-d1f7acea1652","range":0,"rating":5,"reply":"Hi Alice, thank you for your review. We're glad Dee was able to help! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-02-29T10:36:00","review":"Dave was very helpful","source":"Google","submissionTime":"2024-02-29T00:00:00","userName":"Alice B."},{"reviewId":"3bba197f-692d-4949-8d68-14facda6283a","range":0,"rating":5,"reply":"Hi Leo, thank you for your review. We're glad our team was able to help! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-02-28T09:11:00","review":"Great help at the building","source":"Google","submissionTime":"2024-02-28T00:00:00","userName":"Leo S."},{"reviewId":"e42b1863-524d-4ba8-9856-a58f21e0841b","range":0,"rating":5,"reply":"Thank you for the kind remarks, Ashley! We're so happy to hear we have your recommendation! Please call us at 888-storage if you need anything.","replyTime":"2024-02-29T07:40:00","review":"Loved all employees and they truly did care what they were doing. Would recommend","source":"Google","submissionTime":"2024-02-28T00:00:00","userName":"Ashley T."},{"reviewId":"dfaf1e75-4173-45d9-b8fc-a70b253c6941","range":0,"rating":5,"reply":"Hi Sergio, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2024-02-26T07:31:00","review":"Excellent customer service, guys are exceptional","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Sergio Y."},{"reviewId":"f278639d-8e70-4955-a146-ae31273ddc06","range":0,"rating":5,"reply":"We think Dave and Jim are great too! Thanks for the positive review, One. We're glad they showed you different units and helped you understand measurements and pricing. Feel free to reach out any time at 888-storage.  ","replyTime":"2024-02-26T10:54:00","review":"Over the phone and in person, both Dave and Jim are great! Tons of patience, answered every question I had, they showed me different units and helped me understand measurements and pricing.\n\nThank you guys!!","source":"Google","submissionTime":"2024-02-24T00:00:00","userName":"One W."},{"reviewId":"6548d940-2013-49cd-8c41-7005ec571b48","range":0,"rating":5,"reply":"Hi Colin, thank you for your review. We're glad our team was very thorough, comprehensive, and personable. Feel free to reach out any time at 888-storage.  ","replyTime":"2024-02-23T12:49:00","review":"Very thorough, comprehensive, and personable. Immaculate facility.","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"Colin D."},{"reviewId":"7105d86e-36ce-4e79-ad52-9611c75fc70c","range":0,"rating":5,"reply":"Thank you for the kind words, Lary! We're committed to providing excellent customer service. We're glad Jim and Dave were extremely helpful with the rental. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything! ","replyTime":"2024-02-20T11:16:00","review":"Great customer service Jim and Dave extremely helpful with the rental","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"Lary L."},{"reviewId":"18f5a60b-d882-43b5-b57f-4ebb9a05f520","range":0,"rating":4,"reply":"We're sorry to hear this, Kim Edward. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.\n","replyTime":"2024-02-19T11:27:00","review":"Was totally disgusted to find price doubled after 3 months. Had no prior knowledge. Must have been written in microscopic letters .  As if that wasn't  bad enough was hit with THIRTY DOLLAR late fee less than a week later.  Other than that place was fine, Dave and Jim very nice . Very clean, great hours, easy access.  First storage experience so must have been pretty naive about  pricing.  Just could not afford to waste that much money on stuff sitting in a box.","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Kim E."},{"reviewId":"dc670a43-4050-4399-8c19-16c570d3e448","range":0,"rating":5,"reply":"Hi Raymond, thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if you need any future assistance.   \n","replyTime":"2024-02-19T14:16:00","review":"Very professional ??","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Raymond M."},{"reviewId":"3deb5c99-144a-4357-8737-c92416e7b6ad","range":0,"rating":5,"reply":"Thank you for your 5-star review, Cristina. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  \n","replyTime":"2024-02-03T08:37:00","review":"Very professional. Had gone to a different storage UHaul and walked without getting any storage. Came to extra space storage felt the hospitality and friendly environment felt very welcome got my storage here and very satisfied","source":"Google","submissionTime":"2024-02-03T00:00:00","userName":"Cristina C."},{"reviewId":"b0e92ba1-bbed-4c52-8020-4663a008ad35","range":0,"rating":5,"reply":"Thank you for the kind words, Noel! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if you need any future assistance.   \n","replyTime":"2024-01-26T08:16:00","review":"Great service.","source":"Google","submissionTime":"2024-01-25T00:00:00","userName":"Noel C."},{"reviewId":"a6663e77-83de-4ea3-8c07-db5e6e8aab5e","range":0,"rating":4,"reply":"Hi Haley, thank you for the feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.","replyTime":"2024-01-22T15:23:00","review":"Overall it’s a great place.. however I recently pulled all of my stuff from my unit because they were upping the price! I was paying $108.. and they wanted to start charging $188! For the space, it was not worth almost $200.. I personally think they’re going to price themselves right out of business!","source":"Google","submissionTime":"2024-01-22T00:00:00","userName":"Haley B."},{"reviewId":"b8c0c985-8647-4a98-b764-259de753e5bb","range":0,"rating":5,"reply":"Hi Jane, thank you for your review. We're glad Dave had a wonderful time explaining everything. If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2024-01-18T09:07:00","review":"My friend Dave did a wonderful time explaining everything. Thanks!","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"Jane M."},{"reviewId":"f646da69-79d3-4f8f-a032-a5b02cc74bdc","range":0,"rating":5,"reply":"We think Dave is great too! Thanks for the positive review, Yvan. Feel free to reach out any time at 888-storage.  ","replyTime":"2024-01-18T10:17:00","review":"Dave was awesome in guiding me tru the moving and rate process","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"Yvan v."},{"reviewId":"1e0dfd5e-a58e-481d-b2c4-7a9f81ae6948","range":0,"rating":5,"reply":"Hi Thomas, thank you for your review. We're glad Jim went above and beyond. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-01-16T10:13:00","review":"excellent very through service by Jim. Went above and beyond. Space looks excellent","source":"Google","submissionTime":"2024-01-16T00:00:00","userName":"Thomas R."},{"reviewId":"b67cad17-4884-42dd-84fc-ebea9581dc2a","range":0,"rating":5,"reply":"Hi Chris, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-01-16T12:27:00","review":"This is the third time renting a storage unit from the Cumberland extra space. Storage facility is clean, and well maintained by Dave and Jim.","source":"Google","submissionTime":"2024-01-16T00:00:00","userName":"Chris B."},{"reviewId":"70e379ec-f2c5-4ff1-be91-05b8e97865db","range":0,"rating":5,"reply":"Thanks for the awesome review, Elvis! We are glad you enjoyed Dave's sense of humor! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2024-01-12T08:04:00","review":"Dave is funny","source":"Google","submissionTime":"2024-01-12T00:00:00","userName":"Elvis M."},{"reviewId":"afdbfabb-65b6-409d-a853-d99154a5a386","range":0,"rating":4,"reply":"Hi Napoleon, thank you for your review. We're glad Jim and Dave were very informative. We are so glad you are satisfied with your rental rate! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2024-01-12T15:47:00","review":"Jim and Dave were very informative. Great service. Good pricing.","source":"Google","submissionTime":"2024-01-12T00:00:00","userName":"Napoleon G."},{"reviewId":"effd91fa-50bf-4b36-9d5e-ef16934d72a5","range":0,"rating":5,"reply":"Thank you for the review, Robert! We pride ourselves on having a friendly, helpful staff and are so happy Dave was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-11T08:01:00","review":"dave was very helpful and attentive","source":"Google","submissionTime":"2024-01-11T00:00:00","userName":"Robert U."},{"reviewId":"8c0cacff-02c9-4c18-8646-144bbc194f93","range":0,"rating":3,"reply":"Hi Barb, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out if you need anything!","replyTime":"2020-08-11T08:49:00","review":"Very friendly Staff and efficient rental process. Facility is very clean and nice. Price goes up every year. I had a 5x10 that started with a very low price. Went up last year and this year by over 20%. I pulled my stuff out. Would be good to sign a contract that limits price increases.","source":"Google","submissionTime":"2024-01-09T00:00:00","userName":"Barb W."},{"reviewId":"51cb6fda-3de3-4a79-b05a-692e46f3c807","range":0,"rating":5,"reply":"Thank you for the kind remarks, Workinonit400! We're so happy to hear we have your recommendation! Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-01-08T16:08:00","review":"The company was great to deal with. Would recommend anyone to use their storage units.","source":"Google","submissionTime":"2024-01-08T00:00:00","userName":"workinonit400"},{"reviewId":"1d31dd6a-1713-4e07-bdbf-5a25428aba4b","range":0,"rating":5,"reply":"Hi Marianne, thanks so much for your review! We are thrilled to hear your experience with Dave and Jim was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n\n","replyTime":"2024-01-06T14:38:00","review":"Dave and Jim are very professional and helpful.  They explain everything and answer all questions in detail. They are both very approachable and they keep the facility very clean.","source":"Google","submissionTime":"2024-01-06T00:00:00","userName":"Marianne L."},{"reviewId":"1b3d9c22-ba23-4cf3-ba56-26fcc0943da7","range":0,"rating":5,"reply":"We think Dave is great too! Thanks for the positive review, Mary. Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-01-04T12:30:00","review":"Dave was wonderful","source":"Google","submissionTime":"2024-01-04T00:00:00","userName":"Mary L."},{"reviewId":"1a45acff-d374-48dc-bddf-bd1a75e9dad1","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Tabcovideo. We're committed to being your go-to stop for all your local storage needs! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-01-04T13:56:00","review":"A great place for storage, used them for 4 years with no issues.","source":"Google","submissionTime":"2024-01-04T00:00:00","userName":"TabcoVideo"},{"reviewId":"1b953f3e-15a8-4f70-b90e-e929650f767a","range":0,"rating":5,"reply":"Hi Giuliana, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jim and Dave! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-23T16:12:00","review":"Jim & Dave are the best, it was an easy move in and an easier move out - thanks for everything!!","source":"Google","submissionTime":"2023-12-23T00:00:00","userName":"Giuliana F."},{"reviewId":"beb8574b-b1c0-4ef4-b39b-264b5dde2bfa","range":0,"rating":5,"reply":"Thank you for the kind words, James. We're glad Jim was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-12-16T11:53:00","review":"Jim was very helpful with getting a storage unit.","source":"Google","submissionTime":"2023-12-16T00:00:00","userName":"James M."},{"reviewId":"ce0c15db-5380-48c1-9c8b-fa9e433acd8a","range":0,"rating":5,"reply":"Thank you for the excellent rating, John! We're happy we were able to provide a smooth rental experience. If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2023-07-09T11:41:00","review":"Quick process to start, Customer Service very good, everything done online. Storage Facility grounds, warehouse, and units are extremely clean. Much effort put into it to assure customers have a positive experience.","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"J P."},{"reviewId":"d7f95023-886f-4fdc-a38c-7c3bd48c1f5c","range":0,"rating":5,"reply":"Hi Casey, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! It's great that our team was friendly and helpful. Your recommendation means so much to us! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2023-12-05T08:10:00","review":"The customer service was outstanding. The facility was always clean and access was extremely easy. I set up my storage from my phone but they have an office too and are very helpful and friendly. Highly recommend if you’re looking for storage!","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"Casey T."},{"reviewId":"9a550332-318e-4009-8df2-c8afaeb3912a","range":0,"rating":5,"reply":"Hi Michelle, thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-12-05T09:27:00","review":"Professional and very knowledgeable!","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"Michelle D."},{"reviewId":"c7918796-85ef-4406-9b64-1c6deff14e1e","range":0,"rating":5,"reply":"Hi David, we appreciate you taking the time to share your experience with us! We agree Dave Jim is such an asset to our team! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-12-04T13:00:00","review":"Dave Jim is a really great asset even when I walk in from having a bad day he changes my mood around","source":"Google","submissionTime":"2023-12-02T00:00:00","userName":"David M."},{"reviewId":"997dd6f8-3f11-49ff-83e5-a79c708b4543","range":0,"rating":5,"reply":"We think Dave is great too! Thanks for the positive review, Pat. If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2023-12-04T13:18:00","review":"Dave , was great, professional","source":"Google","submissionTime":"2023-12-02T00:00:00","userName":"Pat K."},{"reviewId":"4b0f5916-7043-4f74-b317-1449305cb071","range":0,"rating":5,"reply":"Hi Susan, thank you for your review. We're glad our team goes above and beyond. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-12-04T10:56:00","review":"Excellent facility and the management goes above and beyond.  Looking for storage space....it's the pla e to go!","source":"Google","submissionTime":"2023-12-02T00:00:00","userName":"Susan M."},{"reviewId":"acf0013e-a5e3-4635-9c5d-950631d96f6e","range":0,"rating":5,"reply":"We think Jim and Dave are great too! Thanks for the positive review, Michael. Please give us a call at 888-storage if you need further assistance with your storage needs. ","replyTime":"2023-11-28T14:52:00","review":"Jim and Dave are a great team. I was taken care of from the moment I came into the office.","source":"Google","submissionTime":"2023-11-28T00:00:00","userName":"Michael R."},{"reviewId":"63d920d6-3c7b-454a-bb76-bd929bba84e2","range":0,"rating":4,"reply":"Hi Colin, thank you for your review. We're glad our team was reasonable. We're so happy to hear we have your recommendation! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-11-22T12:49:00","review":"Awesome place! Reasonable staff, would recommend!","source":"Google","submissionTime":"2023-11-22T00:00:00","userName":"Colin M."},{"reviewId":"bead4c8c-5129-4771-86c6-367a0dd4f58b","range":0,"rating":5,"reply":"Hi Ryan, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! We're glad the store manager was very nice and even gave you a few tips to make your move-in easier! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-11-22T13:05:00","review":"Very clean units. Priced reasonably. Store manager was very nice and even gave me a few tips to make my move in easier!","source":"Google","submissionTime":"2023-11-22T00:00:00","userName":"Ryan R."},{"reviewId":"13c035cb-81e2-4f22-b75e-1001788cb43b","range":0,"rating":5,"reply":"Hi Dennis922, your great rating is appreciated! We make it a priority to provide clean, well-organized facilities with easy to work with staff so we are glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything.","replyTime":"2022-04-17T14:32:00","review":"Very organized and clean units. Easy people to work with.","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"dennis922"},{"reviewId":"b69d07f6-096f-44a2-92c1-372fc6f51dd8","range":0,"rating":5,"reply":"Thank you for the review, Thomas! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-11-10T09:44:00","review":"Staff was helpful, property was always clean and easy in and out.","source":"Google","submissionTime":"2023-11-10T00:00:00","userName":"Thomas S."},{"reviewId":"9ad59538-c3d9-48c5-b8b8-4d17b63adc06","range":0,"rating":5,"reply":"Hi Wezzide, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2023-11-10T16:54:00","review":"Awesome experience very professional, very fast in and out","source":"Google","submissionTime":"2023-11-10T00:00:00","userName":"WEZZIDE"},{"reviewId":"19772338-924a-4ad9-8bd2-73874f7d48cc","range":0,"rating":5,"reply":"Hi Mike, thank you for recommending us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-11-09T14:17:00","review":"The staff was very helpful. The storage unit was clean and the entry process was easy.\nI high recommend this facility.","source":"Google","submissionTime":"2023-11-08T00:00:00","userName":"Mike C."},{"reviewId":"58fd4e3d-c389-48bc-a81d-df952cb7f71b","range":0,"rating":5,"reply":"Thank you for the kind words, Claudia. We're glad Jim was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-11-06T09:17:00","review":"The person was so kid and gave me all information his name is kind Jim Laurie","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"Claudia V."},{"reviewId":"f89e25a6-12d7-4e64-9ccd-a9872c222c6e","range":0,"rating":5,"reply":"Thank you for sharing your feedback with our team, Joe. We're sorry you had a negative experience and we will be sure to review this internally. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.","replyTime":"2023-10-30T09:05:00","review":"Your Cumberland Rhode Island store the guy name Dave is the rudest person I ever met he should not even have his job the way he talks to people on the phone","source":"Google","submissionTime":"2023-11-04T00:00:00","userName":"Joe S."},{"reviewId":"d5594c07-8915-44b3-b225-8b6ca3ae81bc","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Good. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.\n","replyTime":"2023-11-07T08:14:00","review":"I went to renew my parking space manager want to charge me double the price. Renewing 4 months earlier. What a scam bag.","source":"Google","submissionTime":"2023-11-02T00:00:00","userName":"Good V."},{"reviewId":"405d9ddd-5f6d-490b-9267-2c49b420d2a7","range":0,"rating":5,"reply":"Hi Leslie, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-11-01T11:42:00","review":"Clean storage units and staff very friendly.","source":"Google","submissionTime":"2023-11-01T00:00:00","userName":"Leslie E."},{"reviewId":"e76e73e9-2ecb-4791-b081-864e22880ea9","range":0,"rating":5,"reply":"Hi Shawn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jim.  Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!","replyTime":"2023-10-31T13:16:00","review":"I had a fantastic experience with Extra Space Storage! I rented a 5x5x10 unit in a temperature-controlled building, and it was perfect for my needs. Jim, the staff member who assisted me, was great—friendly and helpful throughout the process. I highly recommend their services!","source":"Google","submissionTime":"2023-10-31T00:00:00","userName":"Shawn A."},{"reviewId":"c1c1c5f4-908e-4135-834a-ed0cfc191a82","range":0,"rating":5,"reply":"We think Dave is great too! Thanks for the positive review, Victoria. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-10-19T11:55:00","review":"Dave is the best super helpful!!","source":"Google","submissionTime":"2023-10-19T00:00:00","userName":"Victoria W."},{"reviewId":"1df7a6be-f1ae-4ed6-9ef2-9b96f0e97150","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Meredith! We're glad Jim and team really know what they're doing and care about the overall customer experience. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-10-18T08:37:00","review":"I went through two units over three years at ExtraSpace in Cumberland and was delighted with the whole experience. Jim and team really know what they're doing and care about the overall customer experience (including keeping the facility clean!). Although it is a climate controlled facility, they let us know that mildew/mold can still be an issue due to other customers leaving the door open while moving in and out in humid conditions. We wrapped most of our belongings in plastic and had minimal issues when we moved out this month. If I'm ever back in the area, I will definitely be using their services again!","source":"Google","submissionTime":"2023-10-18T00:00:00","userName":"Meredith J."},{"reviewId":"8e110993-00ff-4530-bf8c-e2241fbd5593","range":0,"rating":5,"reply":"Hi Biswas, thank you for your review. We're glad Dave walked you through all the available units to provide specifications for each unit type. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-10-17T09:04:00","review":"I am highly satisfied with the services provided at the Extra Space Storage (Cumberland). Both Dave and Jim were thorough in explaining the different types of units available and their price breakdown. Dave walked us through all the available units to provide specifications of each unit type. No doubt, I signed a contract with them right away! Thank you.","source":"Google","submissionTime":"2023-10-17T00:00:00","userName":"Biswas P."},{"reviewId":"47da814f-2d03-4eef-944d-82470a51e3d6","range":0,"rating":5,"reply":"Thank you for the kind words, John. We're glad Dave was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-10-13T08:41:00","review":"Dave helped me out today.","source":"Google","submissionTime":"2023-10-13T00:00:00","userName":"John C."},{"reviewId":"4fc8c8e2-f079-4d3e-bc1f-105b3ea17530","range":0,"rating":5,"reply":"We're glad to hear that Dave provided excellent customer service and made your storage experience a smooth one. We appreciate your business and hope to continue serving you in the future. Thank you for your positive review, Roberta! Give us a call at 888-STORAGE if you need any future assistance.","replyTime":"2023-10-11T17:24:00","review":"Dave was so pleasant to work with on my recent unit rental.  Explained all the ins and outs.  Made recommendations for best result storage.  Personally walked me to my assigned unit explaining how to get thru the gate and to my unit.  Offered options to meet my needs and got me confident and on my way timely.\nThank you so much Dave, you too Jim!","source":"Google","submissionTime":"2023-10-11T00:00:00","userName":"Roberta P."},{"reviewId":"33116c61-d7dd-41a5-98d5-2827e685d275","range":0,"rating":5,"reply":"We are thrilled you had a 5-star experience at Extra Space Storage, Tk!  Please give us a call at 888-storage if you need further assistance with your storage needs. ","replyTime":"2023-07-10T08:08:00","review":"Clean, safe, easy, and management is extremely friendly and helpful!","source":"Google","submissionTime":"2023-10-07T00:00:00","userName":"TK"},{"reviewId":"8360c57a-accc-4397-a688-f769088d5794","range":0,"rating":4,"reply":"Hi Michael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2023-10-09T13:02:00","review":"Service and cleanliness was great. Gradual price hikes weren’t ideal.","source":"Google","submissionTime":"2023-10-07T00:00:00","userName":"Michael C."},{"reviewId":"35f44965-d23e-4f2c-bbf4-ea7b6a1cce23","range":0,"rating":5,"reply":"Hi Dave, thank you for your review. We're glad our team was friendly and helpful. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-10-05T16:11:00","review":"Friendly and helpful","source":"Google","submissionTime":"2023-10-05T00:00:00","userName":"Dave M."},{"reviewId":"a294f99c-0b23-42cb-81d7-80613776aa97","range":0,"rating":5,"reply":"Hi Alisa, thank you for your review. We're glad Dave was able to help! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-10-05T11:16:00","review":"Dave was helpful","source":"Google","submissionTime":"2023-10-05T00:00:00","userName":"alisa m."},{"reviewId":"c1dd7bea-352d-4c30-b4fb-85b8fab427e9","range":0,"rating":5,"reply":"We think Dave is great too! Thanks for the positive review, Kasey. We're glad he offered lots of information and got you a great deal! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-10-05T13:54:00","review":"Dave is super warm and wonderful! He offered lots of information and got me a great deal!","source":"Google","submissionTime":"2023-10-05T00:00:00","userName":"Kasey C."},{"reviewId":"fdedc6f6-189e-42d2-99c2-f974a5236d74","range":0,"rating":4,"reply":"Hi Myra, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2023-09-30T10:05:00","review":"It’s only been a few days, but they’ve been wonderful!","source":"Google","submissionTime":"2023-09-30T00:00:00","userName":"Myra W."},{"reviewId":"9b1c7c22-e3e7-436c-9a45-d99ce57f61cc","range":0,"rating":5,"reply":"Thank you for the excellent rating, Michael! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!","replyTime":"2020-11-30T14:03:00","review":"Fast, easy, great follow up!  Do you need anything else?","source":"Google","submissionTime":"2023-09-29T00:00:00","userName":"michael a."},{"reviewId":"74dc2307-b898-468a-a93b-bfcdbc580d9b","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Jason! We're so happy to hear Dave was able to make your rental process simple! Give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2023-07-05T13:54:00","review":"Dave was amazing to deal with and made things very simple to do and it's so close and convenient for us getting out of the unit and closing th account was even easier than moving in man these guys make it simple how could you not get a storage unit from them would recommend to anyone looking for a hassle free storage unit","source":"Google","submissionTime":"2023-09-22T00:00:00","userName":"jason s."},{"reviewId":"d7ce949b-80b2-44cf-a9fa-b328fb078bdd","range":0,"rating":5,"reply":"Hi David, thank you for your review. We're glad our team was able to help! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-09-21T13:11:00","review":"Good guy great help","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"david a."},{"reviewId":"09347d7c-23d0-4612-aaa1-7cc9d70f6823","range":0,"rating":5,"reply":"We think Dave is great too! Thanks for the positive review, Thom. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-09-19T15:04:00","review":"Dave in Cumberland ri was great","source":"Google","submissionTime":"2023-09-19T00:00:00","userName":"Thom L."},{"reviewId":"fbd2ae49-7a1e-4002-9935-fea5b175de3e","range":0,"rating":5,"reply":"Thank you for the review, Vidudaya! We pride ourselves on having a friendly, accommodating staff and are so happy Dave and Jim were able to assist you! We work had to provide secure and clean facilities, and are glad to hear your experience reflects that. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-09-18T07:43:00","review":"Had a great experience so far. Dave and Jim were super helpful to get the job done. They have 1-month free offer atm.\n\nThe facility and the security are in a very good condition.\n\nGate closes at 10:00 PM each day","source":"Google","submissionTime":"2023-09-18T00:00:00","userName":"Vidudaya N."},{"reviewId":"d4c60553-1721-47aa-959d-1c474e17b09c","range":0,"rating":5,"reply":"Thank you, Alex, for your kind words and positive review! We're glad to hear that Dave and Jim provided you with excellent service during a challenging time. We appreciate your support and hope that we were able to help you with your storage needs. If you have any further questions or require assistance, please don't hesitate to reach out to us at (401) 722-1211.","replyTime":"2023-09-18T14:00:00","review":"Would give 10 stars if I could! Dave and Jim are consummate professionals and made the experience as painless as possible, particularly given we needed to rent to store things due to flooding that occurred in our home.","source":"Google","submissionTime":"2023-09-18T00:00:00","userName":"Alex K."},{"reviewId":"c4bff576-82fe-4b98-a929-9fe23f1a18a4","range":0,"rating":5,"reply":"Hi Robin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jim and Dave! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-16T16:38:00","review":"I signed up online and went to the facility to check out the unit I rented. This is my first experience so I was relieved when Dave and Jim helped me navigate the process of how to gain access to the unit. The facility is clean and most important secure with ease of access to my unit. Dave and Jim are really great. Thank you. I would recommend this place to anyone.","source":"Google","submissionTime":"2023-09-16T00:00:00","userName":"Robin W."},{"reviewId":"ba3dbe26-12a5-4859-86d1-32de08ed688f","range":0,"rating":5,"reply":"Hi Jason, thank you for your review. We're glad our team went above and beyond to accommodate you during Hurricane Lee. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-09-15T14:53:00","review":"The team in Cumberland RI went above and beyond to accommodate me during Hurricane Lee. I needed to move a large trailer from the coast and Dave got word from corporate that I was having trouble. He reached out to me and found me a spot within minutes. This team was extremely helpful and I have no reservations about working with them again in the future.","source":"Google","submissionTime":"2023-09-15T00:00:00","userName":"Jason C."},{"reviewId":"04967da9-785a-46dc-8289-6c8e978ec2a7","range":0,"rating":5,"reply":"Hi Peter, thank you for your review. We're glad Jim and Dave for providing you with a complete and comprehensive explanation and details throughout the rental process! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-09-12T11:21:00","review":"Thanks Jim and Dave for providing me with a complete and comprehensive explanation and details throughout the rental process! Excellent !","source":"Google","submissionTime":"2023-09-12T00:00:00","userName":"Peter M."},{"reviewId":"1f5d034e-8d11-4abb-9d9c-bc9820188148","range":0,"rating":5,"reply":"Hi Whitney, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office if you need anything! \n","replyTime":"2023-08-30T15:12:00","review":"Friendly staff and great storage. Very easy to use.","source":"Google","submissionTime":"2023-08-30T00:00:00","userName":"Whitney H."},{"reviewId":"7831b6e1-515e-4212-9051-d4906d44db97","range":0,"rating":5,"reply":"Hello, Matt. Thank you for the review. We're so glad Dave could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-08-26T11:57:00","review":"Dave was help out a lot","source":"Google","submissionTime":"2023-08-26T00:00:00","userName":"Matt B."},{"reviewId":"3079c7eb-8599-4cde-8677-276f306566f6","range":0,"rating":5,"reply":"Hi Alicia, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2023-08-19T10:19:00","review":"Third time renting and always a wonderful experience. I actually enjoy renting here. So clean and safe. Dave is an absolute gem!","source":"Google","submissionTime":"2023-08-19T00:00:00","userName":"Alicia F."},{"reviewId":"e4b0e3eb-2d53-4f19-aa3e-f30f15cf24dd","range":0,"rating":1,"reply":"Lynda, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (401) 722-1211 so that we can learn more about your experience. ","replyTime":"2023-02-15T12:59:00","review":"Dave was awesome in the beginning!! read that again...  I fell behind 1 month..  and with fees he was NOT WILLING to help. It’s too bad because it is a nice facility.  But beware they will call and harass you, and block their numbers after they already called.  Very immature for running a business.  I would NEVER suggest this business.","source":"Google","submissionTime":"2023-08-15T00:00:00","userName":"Lynda F."},{"reviewId":"ccd54250-1f1f-495e-b167-d777b2407564","range":0,"rating":5,"reply":"Thank you, Eduardo. We appreciate your feedback and review. Please stop by the office if you need anything! ","replyTime":"2023-08-15T15:00:00","review":"Gin gong","source":"Google","submissionTime":"2023-08-15T00:00:00","userName":"Eduardo C."},{"reviewId":"510b3056-9d50-4bdd-88b8-862f42b9a757","range":0,"rating":3,"reply":"Hi Jennifer, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (401) 722-1211. \n ","replyTime":"2023-08-13T15:59:00","review":"At first the rates would be yearly then the ownership changed and the rates rose every 9 months several times outrageously and I had to call to complain and get it adjusted. I had an outside until which had mice that ruined some of the contents. The staff is always professional and helpful. It definitely became cost prohibitive to keep for long term.","source":"Google","submissionTime":"2023-08-12T00:00:00","userName":"Jennifer M."},{"reviewId":"608727ea-f6a1-4391-adab-14099448f2d4","range":0,"rating":5,"reply":"Thank you for the review, Jon! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-08-12T17:08:00","review":"Great staff clean facilities","source":"Google","submissionTime":"2023-08-12T00:00:00","userName":"Jon K."},{"reviewId":"adc302f8-888f-4b7c-9af3-c47bc5723e8f","range":0,"rating":5,"reply":"Hi Mikey, thank you for your review. We're glad Jim was very kind and helpful. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-08-11T15:23:00","review":"Jim was very kind and helpful I appreciated the guidance and knowledge I got from him on my unit.","source":"Google","submissionTime":"2023-08-11T00:00:00","userName":"mikey b."},{"reviewId":"6ed303da-9f7d-4010-b973-3371a78a8a03","range":0,"rating":1,"reply":"Thank you for sharing your feedback with our team, Ken. We're sorry you had a negative experience. If notification is received prior to receiving your last month’s payment, your last month of rent can be prorated, and you will be charged only for the days you use. However, we do not offer any refunds once the month has been paid. We would love the chance to speak with you further about your concerns. Can you please call us at 888-storage?","replyTime":"2023-08-09T12:08:00","review":"My experience with this storage unit was great until I moved out.  I moved out on the 6th of the month yet was charged for a full month without refund of remaining unused time.  Before moving out, I was told I had to pay the month in advance.  I inquired about being reimbursed the unused time prior to my move-out and never received a clear answer until after my move-out, which was simply “no refunds.”   Yet, they are able to re-rent the unit immediately.  So in essence, they get paid twice for the month for the same unit.  Customer service was great when collecting my money but of zero help when addressing my complaint.  Bottom line, I do not recommend this Company.","source":"Google","submissionTime":"2023-08-09T00:00:00","userName":"Ken H."},{"reviewId":"4ddcacfe-8438-4c99-8461-21007efd4aa7","range":0,"rating":5,"reply":"Thanks for the kind words, Eugene! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything. Thank you for choosing Extra Space.\n","replyTime":"2023-08-07T16:07:00","review":"JIM AT THE CUSTOMER CARE WAS VERY NICE AND CORDIAL AND EXPLAINED EVERYTHING VERY WELL. I WOULD HIGHLY BRECOMMEND EXTRA SPACE STORAGE.","source":"Google","submissionTime":"2023-08-07T00:00:00","userName":"Eugene K."},{"reviewId":"eab6e2c5-d3f7-4d37-a20b-b7acfd89ab48","range":0,"rating":5,"reply":"Our team takes great pride in providing exceptional customer service and we are glad to know that we met your expectations. If you need anything in the future, please don't hesitate to reach out to us at (401) 722-1211. Thanks again for choosing Extra Space Storage!","replyTime":"2023-06-08T18:31:00","review":"Both the manager and assistant manager were exceptionally helpful at walking me through the rental process. Both were very knowledgeable in the documentation that was required. Everything was clearly explained.\nI had 2 units to store a couple cars in. I sold one and vacated the unit before the next payment was due. The managers closed out my account, inspected the unit, and contacted me by phone to let me know that everything was all set. A couple really terrific and competent guys.","source":"Google","submissionTime":"2023-08-05T00:00:00","userName":"Bernard M."},{"reviewId":"df16d659-df74-4a9a-9548-b3fdfd60ff30","range":0,"rating":5,"reply":"Thank you for the excellent rating, Yahaya. We are glad Jim was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-08-04T09:05:00","review":"Great customer service provided by Jim and the property is great.","source":"Google","submissionTime":"2023-08-04T00:00:00","userName":"Yahaya W."},{"reviewId":"ed575142-f489-41e1-b9be-3afa55822820","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dave! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-08-05T09:56:00","review":"The property was well taken care of and always clean. As for the management team, Dave and the staff were always very friendly and accommodating. I had been at Extra Space Storage in Cumberland for around 5 years. I would pay each year in advance to lock in the rate. Unfortunately, times have changed and the low rate I once enjoyed increased significantly for the upcoming year. Now that I am retired, I couldn't justify the higher expense. Had the price not increased I wouldn't have left. David good luck to you in the future!","source":"Google","submissionTime":"2023-08-04T00:00:00","userName":"Michael C."},{"reviewId":"9a19a097-2b2d-49e2-9928-ac1438d3905f","range":0,"rating":5,"reply":"Thank you for the review, Alex! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-08-02T10:48:00","review":"Super friendly and helpful staff!","source":"Google","submissionTime":"2023-08-02T00:00:00","userName":"Alex B."},{"reviewId":"37729590-4bf5-4de3-8608-3cead65da207","range":0,"rating":5,"reply":"Hello Dee, Thank you for taking the time to leave us a review! We're thrilled to hear that you found our units to be clean and temperature controlled. It's great to know that your mother had a positive experience while her items were stored with us. We appreciate your feedback regarding our pricing, and we understand how important affordability is for our customers. We constantly strive to provide competitive rates while ensuring top-notch storage solutions. If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out to us at (401) 722-1211. We value your business and look forward to any future opportunities to serve you.\n","replyTime":"2023-07-31T16:02:00","review":"Very clean units and temperature controlled. Not one issue while my mother had her items stored here. Just recently cleaned it out as the prices became too high for an elderly person.","source":"Google","submissionTime":"2023-07-31T00:00:00","userName":"Dee S."},{"reviewId":"b13c997c-3b54-4952-83a3-99fa703ad71a","range":0,"rating":5,"reply":"Thanks for the awesome review, Erik! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2023-07-30T15:56:00","review":"Professional staff seem very thorough and dedicated to delivering  quality service","source":"Google","submissionTime":"2023-07-30T00:00:00","userName":"Erik G."},{"reviewId":"9ced7d64-6508-4080-834f-87c56c962721","range":0,"rating":5,"reply":"We're thrilled to hear that Dave provided you with exceptional service and that you consider Extra Space Storage the best storage facility you have ever used. We truly appreciate your recommendation and, as a thank you to our military families, we are proud to offer military-friendly services. If you ever need any assistance in the future or have any further questions, please don't hesitate to contact us at (401) 722-1211.","replyTime":"2023-07-28T15:09:00","review":"Dave was absolutely fantastic! Super friendly and helpful! I have used many storage places all over the county and this is by far the best one! Highly recommend and also Military friendly for all my fellow military family’s!","source":"Google","submissionTime":"2023-07-28T00:00:00","userName":"Samanthaa H."},{"reviewId":"94824eee-dbc1-4347-aa5f-9acc3d38b11e","range":0,"rating":1,"reply":"Hi Jeff, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (401) 722-1211.\n\n","replyTime":"2023-07-24T15:09:00","review":"Started off at a good rate of $180.00 a month, then a couple months after went up at $286.00 a month, then a couple months after went to over $300 a month. I called and talked to both a “manager” on a Saturday who was extremely extremely rude when I had questions about the upcharging. He said that is in the contract we can go up in price whenever we feel necessary. Which I intern said, seems a little shady, and at that point, he got very agitated and childish. Because I was giving extremely valid points, and why they should warn us a month in advance before hand, in turn he started almost acting like. Angry teenager. I asked to speak to the general manager and he said he wasn’t there. Well, I could hear him in the background so I told him I can hear him. He finally put him on the phone and he too was extremely rude and condescending. I would’ve left so much sooner if I just wasn’t waiting to move into a new house. I would give this negative stars if I could not because of the facility itself but because of the Immature, sad excuse of management that that certain facility has. I will go out of my way to make sure I do not recommend that place.  I understand it’s tough to get good help nowadays, but for the love of God, it was pathetic and sad. I almost felt bad for them as I was on the other line, listening to how they spoke to somebody over the phone. It’s one of those times in life were you realize immature people say whatever they want over the phone when you’re not standing in front of them.  Again, do yourself a favor, do not use the storage facility on 197 Dexter St in Cumberland RI unless they change management","source":"Google","submissionTime":"2023-07-24T00:00:00","userName":"Jeff N."},{"reviewId":"d20928d6-82d5-4ae9-84d3-828c89f2e80f","range":0,"rating":2,"reply":"Cliff, thank you for your feedback. We understand the frustration of rate increases and are sorry to hear that you are unhappy. The value of our units changes from month to month based on market values. Our system assesses rates to see if customers are at or close to market value on their units. Occasionally after this process, customers will get a rate increase to bring them closer to market value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.","replyTime":"2022-07-02T12:41:00","review":"Great storage location, very clean, secure, and great options. Gave it 4 stars bc their pricing is high and when they do increases its almost without warning; meaning they increase the rent fast while you're a customer there. So that being said it's never a flat rate it increases overtime quickly.\n\nEdit new review: this storage place just keeps raising the price on rent.  Giving it 2 stars now, because of being a great customer for years now and they just keep raising the rent to the point we are going to end up leaving.","source":"Google","submissionTime":"2023-07-19T00:00:00","userName":"Cliff D."},{"reviewId":"16440985-8580-4618-8a2e-6840cb66c407","range":0,"rating":4,"reply":"Thank you, Ashley! We know how important keeping your belongings clean and safe are. Don't hesitate to reach out if you ever see something that doesn't meet your standard!","replyTime":"2023-07-18T14:26:00","review":"Very clean, bug free, well maintained and managed. My only complaint would be the cost. I found the units to be a bit pricier than others around.","source":"Google","submissionTime":"2023-07-18T00:00:00","userName":"Ashley s."},{"reviewId":"b1e247a4-cb7a-4912-acdf-a5fc975267c7","range":0,"rating":5,"reply":"Hi Andrew, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2023-07-17T13:52:00","review":"Excellent Facility. Top tier customer service.","source":"Google","submissionTime":"2023-07-17T00:00:00","userName":"Andrew P."},{"reviewId":"d3acf59c-e283-4abd-af2d-720c5689af55","range":0,"rating":2,"reply":"Thank you for leaving us a rating, Kelson. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (401) 722-1211 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.\r\n","replyTime":"2023-07-10T13:08:00","review":"I've had a rental unit here for ~ 11 months.  The unit itself is fine.  Clean, well lit, seems safe, easily accessible.  The problem I have is with the predatory price increases seen on my rent.  When I rented the unit, I spoke directly with the rental manager, explaining that I would likely be renting the unit for a while.  As such, he advised me against the \"special\" introductory rate so that my rent would not increase unexpectedly.    To my surprise, within 4 months I had my rate increase from $70/month to $120/month (they originally wanted more, but I negotiated down)  and just received another rent increase notification increasing my rent to $173/month for a 5x10foot unit.  These rent increases come on tiny, poorly marked post card size \"automatic sorted mail\" style envelopes that look like junk mail.  I can only assume this is to try and sneak these rent increases past as many people as possible.  Terrible business practice.  I will never use this company again","source":"Google","submissionTime":"2023-07-10T00:00:00","userName":"Kelson"},{"reviewId":"20c018dc-15b0-4da1-ac50-70554dfc3d03","range":0,"rating":5,"reply":"Thank you for the kind words, Jonathan. We're glad Dave was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-07-06T09:53:00","review":"Dave helped me out a lot. Great guy!","source":"Google","submissionTime":"2023-07-06T00:00:00","userName":"Jonathan B."},{"reviewId":"3ef9c616-fcf0-412c-bc65-dae2515f9027","range":0,"rating":5,"reply":"Hello, Pete. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-03-13T18:49:00","review":"Great experience! Staff was very helpful.","source":"Google","submissionTime":"2023-07-05T00:00:00","userName":"Pete C."},{"reviewId":"06784587-aef6-4ada-ad62-a61cd82e5ae1","range":0,"rating":5,"reply":"Hi Amanda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2023-07-05T11:56:00","review":"Great friendly service. Easy set up for the unit.","source":"Google","submissionTime":"2023-07-05T00:00:00","userName":"amanda H."},{"reviewId":"897b5925-49f7-4c73-aa1c-367cfbd7544d","range":0,"rating":5,"reply":"Hello Marie, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (401) 722-1211 if you need anything. ","replyTime":"2023-06-27T15:08:00","review":"Wonderful experience working with Dave Almeida","source":"Google","submissionTime":"2023-07-04T00:00:00","userName":"Marie M."},{"reviewId":"11bfebb0-0641-4cf8-99e1-862a6fc01d4b","range":0,"rating":5,"reply":"Thank you for the kind words, John. We're glad our manager Dave was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-06-30T12:03:00","review":"Dave was a huge help today!","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"John M."},{"reviewId":"c853d353-7e9c-41ed-962e-fa7716bbf085","range":0,"rating":5,"reply":"Thank you for the kind words, Valdelirio. We're glad our manager Dave was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-06-30T13:34:00","review":"Dave was awesome today!","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Valdelirio D."},{"reviewId":"4ca259ca-4374-4dca-8f82-1ad10138319b","range":0,"rating":5,"reply":"Hello, Kendas. Thank you for the review. We're so glad Dave could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-06-28T09:04:00","review":"Dave took good care of me finding my unit. Recommended!","source":"Google","submissionTime":"2023-06-28T00:00:00","userName":"Kendas"},{"reviewId":"fc8b3f5d-7f6b-41c9-8e8b-2a58d77c8888","range":0,"rating":5,"reply":"Hi Kirsten, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. It's wonderful to know how helpful and friendly our team has been. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-06-24T14:59:00","review":"The office staff is super helpful and friendly.  The facility is clean and well maintained.  I would definitely come back again if needed!","source":"Google","submissionTime":"2023-06-24T00:00:00","userName":"Kirsten T."},{"reviewId":"67c69b14-97fd-41ab-8c06-98dedb8331f8","range":0,"rating":5,"reply":"Thank you for the kind words, Salman. We're glad Dave has been awesome to work with! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-06-22T10:20:00","review":"Dave as always awesome","source":"Google","submissionTime":"2023-06-22T00:00:00","userName":"salman H."},{"reviewId":"e44bd280-6fe9-4572-87b4-1827f17c7fe6","range":0,"rating":5,"reply":"Thank you for the review, Bella! We pride ourselves on having a friendly, accommodating staff and are so happy Dave was able to assist you! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.","replyTime":"2023-06-21T09:24:00","review":"Great staff who is very attentive and friendly! Dave has been awesome over the past 3 years! No complaints at all, check them out if you’re in need of storage space. Thank you for helping us and we wish you and your staff all the best!","source":"Google","submissionTime":"2023-06-21T00:00:00","userName":"Bella M."},{"reviewId":"290e8010-cefb-44ef-8c26-185b4a8a39f5","range":0,"rating":5,"reply":"Thank you for the kind words, C. We know our customers value well-kept facilities and helpful and kind staff so we do our best to provide that! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-06-17T08:41:00","review":"Meticulously maintained facility & store managers are kind, helpful, and accommodating! Highly recommend","source":"Google","submissionTime":"2023-06-17T00:00:00","userName":"C M."},{"reviewId":"50129c52-38cc-4b06-b0a2-de9ae4a8a7d6","range":0,"rating":5,"reply":"Thank you for the kind words, Anadelia. It's great to know our team was helpful and informative to work with. Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-06-17T13:02:00","review":"Very helpful & informative!!","source":"Google","submissionTime":"2023-06-17T00:00:00","userName":"anadelia O."},{"reviewId":"abb220d0-15f9-4f54-a64e-40c0c8bea5c1","range":0,"rating":5,"reply":"Hi Rbrtsctt, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, informative staff, so we are thrilled to hear that you had such a positive experience renting with Dave. Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-06-14T08:50:00","review":"Dave was very helpful and explained everything clearly","source":"Google","submissionTime":"2023-06-14T00:00:00","userName":"rbrtsctt"},{"reviewId":"b05a6960-9ddc-4895-8e38-2509507d53e7","range":0,"rating":5,"reply":"Thank you for the positive rating Karen! We are so glad you trust Extra Space with your belongings and that Jim and David were pleasant and helpful to work with. If you need any assistance in the future please do not hesitate to reach out at (401) 722-1211.","replyTime":"2022-04-18T19:12:00","review":"Thank you Jim and David were always pleasant and very helpful.  Thank you for your awesome service!!","source":"Google","submissionTime":"2023-06-12T00:00:00","userName":"Karen W."},{"reviewId":"5b24f6fc-1f94-48dc-9a09-707d78be5f36","range":0,"rating":5,"reply":"Hi Richard, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2023-06-10T14:37:00","review":"Great experience. Clean friendly and easy to access.","source":"Google","submissionTime":"2023-06-10T00:00:00","userName":"Richard M."},{"reviewId":"c9e019c8-b688-47e8-8008-d06c2cec7ee2","range":0,"rating":5,"reply":"Thank you for the review, S5! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-06-10T13:43:00","review":"The crews at xtra storages are awesome. Great personalities. Prices right for when I’m there. Will definitely be back when needed. Thanks","source":"Google","submissionTime":"2023-06-10T00:00:00","userName":"S5"},{"reviewId":"d82b60ab-8fe2-45bd-9630-92dec6615e0b","range":0,"rating":5,"reply":"Hi James, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dave! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-06-10T16:44:00","review":"Dave is great guy and communicates great with people","source":"Google","submissionTime":"2023-06-09T00:00:00","userName":"James C."},{"reviewId":"101f88a6-d93e-44c7-96ce-68e2a1c80248","range":0,"rating":5,"reply":"Craig, We're thrilled to hear that Jim Laurie provided excellent service and met all of your storage needs. Please don't hesitate to reach out if you need any further assistance at (401) 722-1211","replyTime":"2023-06-05T15:35:00","review":"Jim Laurie was extremely professional and very thorough and knowledgeable. He had answered all my questions before I even had asked them. He explained the process in great detail and made us feel as if we definitely chose the right storage facility for all our needs. Jim was exactly what you’d expect from a reputable business that puts the customer first. Overall a great visit and transaction in acquiring our new units (temp controlled as well as on the grounds). A+++","source":"Google","submissionTime":"2023-06-05T00:00:00","userName":"Craig L."},{"reviewId":"13b0b459-b99e-45b0-8b86-16bbe855149d","range":0,"rating":4,"reply":"Thank you, Pam! We know how important keeping your belongings clean and safe are. Don't hesitate to reach out if you ever see something that doesn't meet your standard!","replyTime":"2023-06-01T11:50:00","review":"Staff was wonderful. Storage unit was easily accessible and clean. I have an outdoor storage unit. I have no problems with rodents or insects.  My only complaint is that in a year they went up on the price twice significantly.","source":"Google","submissionTime":"2023-06-01T00:00:00","userName":"Pam T."},{"reviewId":"2459f583-eb37-4e36-81a0-c0cf32a3d1af","range":0,"rating":5,"reply":"Thanks, Justin! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer! Don’t hesitate to call us at 888-storage if you need anything.  \n","replyTime":"2023-06-01T11:50:00","review":"Very easy move in and out. Workers were very helpful with every question. Would use again if I needed.","source":"Google","submissionTime":"2023-06-01T00:00:00","userName":"Justin S."},{"reviewId":"78ff416b-7ef9-43a7-beb2-ef7a9151dfe8","range":0,"rating":5,"reply":"Elena, Thank you for taking the time to leave us a 5-star review and for choosing Extra Space Storage. We're thrilled to hear that Dave was able to assist you in finding the perfect storage room and that you had a positive experience while doing so. We're so grateful to have Dave on our team, and we'll make sure to pass your kind words along to him. We appreciate your recommendation and look forward to serving you in the future. If there's anything we can assist you with in the meantime, please don't hesitate to let us know at (401) 722-1211.","replyTime":"2023-06-01T15:38:00","review":"Dave was so kind and helpful and even stayed late to help me secure a room before he locked up for the night. Very courteous. Every time I need a space to rent I come here immediately and always recommend the cheap rates. Thank you Dave and Extra Space! Make sure never to lose him because I’ll always come back for his excellent service!","source":"Google","submissionTime":"2023-06-01T00:00:00","userName":"Elena B."},{"reviewId":"44fac949-c51c-4edf-a80d-cf9e3da6a466","range":0,"rating":1,"reply":"Hi Lets. Speakup. Thank you for your feedback. We really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-storage.","replyTime":"2021-12-11T13:23:00","review":"Rude, unsafe.","source":"Google","submissionTime":"2023-05-30T00:00:00","userName":"Lets. S."},{"reviewId":"8105858c-c410-4921-83c1-2c6fc3baedc5","range":0,"rating":5,"reply":"Thanks for the awesome review, T.! We work hard to meet the expectations of our customers, and we're happy to hear Dave hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2023-05-06T09:20:00","review":"Dave was great!","source":"Google","submissionTime":"2023-05-06T00:00:00","userName":"T. A."},{"reviewId":"6a03e4d1-4c3e-433c-bb48-b145be9d9057","range":0,"rating":5,"reply":"Hello, Vicki. Thank you for the review. We're so glad Dave could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-05-05T09:03:00","review":"Dave was phenomenal to work with! We were taken care of and Dave was very accommodating.","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"Vicki P."},{"reviewId":"e377e2ac-5023-41f6-8d72-a02954cf10d3","range":0,"rating":5,"reply":"Hi A, thank you for your review. We're glad Jim was able to help! As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-05-04T08:17:00","review":"Jim is incredible very helpful!","source":"Google","submissionTime":"2023-05-03T00:00:00","userName":"A"},{"reviewId":"2aba97fd-b8fa-478c-8a9e-aa5c15ae23f7","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. Thank you for choosing Extra Space.  \n","replyTime":"2023-05-02T15:49:00","review":"Very nice and helpful people .","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Michael V."},{"reviewId":"5d4a7f06-64b1-43ea-9c49-b3870592de73","range":0,"rating":5,"reply":"Thank you for the kind words, Jimmy. We're glad David was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-04-29T13:40:00","review":"Great service! David was personable and informative! Glad to see another Veteran doing well!","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Jimmy H."},{"reviewId":"56808765-55dc-46ee-8523-055799deec71","range":0,"rating":5,"reply":"Hi Patricia, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-04-28T15:08:00","review":"Went in at 5pm on Friday night. Very helpful and nice fellow! Great experience!","source":"Google","submissionTime":"2023-04-28T00:00:00","userName":"Patricia D."},{"reviewId":"4e0d07d6-d75e-422a-b617-252dfe83cba7","range":0,"rating":5,"reply":"Thank you, Abdur! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (401) 722-1211 if anything comes up!","replyTime":"2023-04-20T14:10:00","review":"My overall experience was great","source":"Google","submissionTime":"2023-04-20T00:00:00","userName":"abdur y."},{"reviewId":"af61a5d6-6f0b-4899-b8a4-39de565b913d","range":0,"rating":5,"reply":"Hi Peter, thank you for your review. We're glad our team was super friendly. Feel free to stop by the office if you need anything! ","replyTime":"2023-04-11T17:46:00","review":"Staff was super friendly. Jim did a great job explaining how to use my access code and where to park to get to my locker.","source":"Google","submissionTime":"2023-04-11T00:00:00","userName":"Peter B."},{"reviewId":"94776575-e97b-4ece-b6aa-07f802560a3b","range":0,"rating":5,"reply":"Thank you for the kind words, Tom. We're glad our team was pleasant to work with! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-04-07T08:42:00","review":"Very pleasant staff","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"Tom L."},{"reviewId":"87b6d70f-1b33-473a-a368-4541cc122269","range":0,"rating":5,"reply":"Thank you for your feedback, Sarai! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and are thrilled to know Dane and Jim were great to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-04-07T12:12:00","review":"Dane and Jim were so helpful! Facility is clean and secure. Thanks so much!","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"Sarai G."},{"reviewId":"a34e5978-6b90-40c3-bc53-6aa566081e6c","range":0,"rating":5,"reply":"Thank you, M. We're thrilled you had a positive experience at Extra Space Storage. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.","replyTime":"2023-04-05T09:51:00","review":"Great storage place with terrific staff. I Stopped in during my weekly visit to my storage unit to say hi. Always greeted with a hello and a smile and we were on a first name basis.","source":"Google","submissionTime":"2023-04-05T00:00:00","userName":"M H."},{"reviewId":"e9843bb7-6a74-4f42-bc4a-36e62e1439ab","range":0,"rating":5,"reply":"Hi Bruce, thank you for recommending us. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our team was always helpful and quick to get back to you with answers to your inquiries. Feel free to stop by the office if you need anything! \n","replyTime":"2021-12-19T10:42:00","review":"Always clean facilities. Everyone in the office was always helpful and quick to get back to you with answers to your inquiries. I would highly recommend  this storage facility.","source":"Google","submissionTime":"2023-04-04T00:00:00","userName":"bruce d."},{"reviewId":"7e03ff86-67d4-4c55-8ae9-0b792f38533c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Droc! We're happy we were able to provide a smooth rental experience. We think Dave is great too! As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-04-04T18:30:00","review":"Easy process and Dave was great!","source":"Google","submissionTime":"2023-04-04T00:00:00","userName":"DRoc"},{"reviewId":"f75d5ecb-9451-4539-a09f-5f18b654315b","range":0,"rating":4,"reply":"Hi Vanilda, thank you for your review. We're glad Jim was able to help! Feel free to stop by the office if you need anything! ","replyTime":"2023-04-03T10:15:00","review":"It was good . Jim was good helping with the process of setting up.","source":"Google","submissionTime":"2023-04-03T00:00:00","userName":"vanilda g."},{"reviewId":"1c36febd-e4ac-4a87-9012-89457a5724b9","range":0,"rating":5,"reply":"Thank you for the kind words, Magno. We're glad David was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-04-01T09:48:00","review":"When we lost the keys for our unit on the day of our move, David was quick to offer and execute a solution when we needed it the most. Great job and thank you David!","source":"Google","submissionTime":"2023-03-31T00:00:00","userName":"Magno A."},{"reviewId":"c90b5319-eeca-4cba-8ee8-f89d5e1ac55b","range":0,"rating":5,"reply":"Thank you for the kind words, Kayla. It's great to know Jim was super helpful and able to provide you with an easy rental experience! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-03-28T11:08:00","review":"Jim Laurie was amazing! Super helperful  made this experience very easy! Ty!","source":"Google","submissionTime":"2023-03-28T00:00:00","userName":"Kayla"},{"reviewId":"ff1a4206-f37a-4c97-baef-0f8d956bedd3","range":0,"rating":5,"reply":"Thank you for the review, Jason! We pride ourselves on having a helpful, friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-01-14T17:27:00","review":"easy to use and navigate. very helpful staff ,I  lost a key and they wete friendly, accomodating, and even eager to help","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"Jason B."},{"reviewId":"70034a5f-cdca-4585-9bb1-e08c1667b416","range":0,"rating":5,"reply":"Thanks for the awesome review, Yvette! We work hard to meet the expectations of our customers, and we're happy to hear Dave hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2023-03-23T10:18:00","review":"Dave was great with setting me up snd explaining the ins and outs of there policies. He is my neighbor in NP","source":"Google","submissionTime":"2023-03-23T00:00:00","userName":"Yvette M."},{"reviewId":"edfb7534-d874-44c5-a29e-dd11bac824d0","range":0,"rating":5,"reply":"Hi Robin, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2023-03-20T18:04:00","review":"Excellent","source":"Google","submissionTime":"2023-03-20T00:00:00","userName":"Robin P."},{"reviewId":"a37f4660-5f61-464c-9dbe-8f28ba307728","range":0,"rating":5,"reply":"Thank you for the kind words, John. We're glad Jim was great to work with! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-03-17T14:19:00","review":"Great storage good rates Jim was great","source":"Google","submissionTime":"2023-03-17T00:00:00","userName":"John W."},{"reviewId":"233b7c80-48df-4e08-9bd0-f55bd61a9d80","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Mike! We're so happy to hear Jim and Dave were able to make your rental process hassle free! Give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2023-03-17T08:39:00","review":"Jim and Dave provided friendly and exceptional customer service through the process of my company acquiring storage units from Extra Space Storage.  The two gentlemen were engaging and patient during the process it took for me to lease 2 storage units.  I am thankful for their hard work and dedication to my needs as a customer.  Thank you Extra Space Storage!","source":"Google","submissionTime":"2023-03-16T00:00:00","userName":"Mike D."},{"reviewId":"f9140f4b-f100-444a-953b-6552e21c1f43","range":0,"rating":5,"reply":"Hello, Pete. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-03-13T18:38:00","review":"Great experience! Staff was very helpful.","source":"Google","submissionTime":"2023-03-13T00:00:00","userName":"Pete C."},{"reviewId":"2471db0b-940a-4dc8-a3c8-fb5b7dbb2e03","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Robert. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-03-13T15:20:00","review":"Simply Awesome People and great Storage Facility","source":"Google","submissionTime":"2023-03-13T00:00:00","userName":"Robert D."},{"reviewId":"b0069f7c-54e3-4de7-aa54-0e78bcd664aa","range":0,"rating":5,"reply":"Hi Matthew, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2023-03-11T12:21:00","review":"Great experience. Fast. Friendly. Helpful.","source":"Google","submissionTime":"2023-03-11T00:00:00","userName":"Matthew Z."},{"reviewId":"22fd148c-9bfd-42af-a92d-85e01b6e37ff","range":0,"rating":5,"reply":"Thank you for the kind words, Monica. We're happy to know how nice and helpful Dave has been! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-03-10T14:11:00","review":"Dave was very nice and extremely helpful.","source":"Google","submissionTime":"2023-03-10T00:00:00","userName":"Monica L."},{"reviewId":"4f9978ed-f1bd-47ee-a848-63697dafe0cf","range":0,"rating":5,"reply":"Hi Mike, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, informative, and efficient staff, so we are thrilled to hear that you had such a positive experience renting with Dave. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-03-09T11:10:00","review":"Dave was great to deal with.  Friendly, informative, and efficient! Excellent experience!","source":"Google","submissionTime":"2023-03-09T00:00:00","userName":"Mike P."},{"reviewId":"10cb66e5-13ae-4d11-b7c1-beae7866ffdb","range":0,"rating":3,"reply":"Hi Jarrod. Thank you for taking the time to leave your feedback. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had a positive experience renting with Jim. We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.","replyTime":"2023-03-06T14:14:00","review":"Clean with no weird smells/visible dirt etc. Jim is a good guy, very nice and helpful. Move in and move out was smooth. Giving 3 stars mainly because of Jim - would be lower without. Rent was raised without warning from about 40$ to about 100$ which wasn’t great - I got this storage unit because I was diagnosed with cancer and had to uproot my entire life to deal with that. Having my rent doubled while being incapacitated in a hospital and without physical means to move any of my stuff during treatment felt pretty predatory. Called and tried to explain my situation and how I currently have no income and 3 tubes sticking out of my body to no avail. Woman basically told me to go away. Huge big business predatory bummer. Especially being raised by over double. I understand it’s a policy, but that doesn’t make it any less awful. Regardless, it’s as advertised, just read the fine print and ask for Jim.","source":"Google","submissionTime":"2023-03-06T00:00:00","userName":"Jarrod C."},{"reviewId":"1b383039-9405-49e1-90f8-eed072c303bc","range":0,"rating":5,"reply":"Thank you for the kind words, Daniel. We're glad Jim has been extremely helpful! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-03-04T11:15:00","review":"Jim was extremely helpful!","source":"Google","submissionTime":"2023-03-04T00:00:00","userName":"Daniel M."},{"reviewId":"a9405fd2-dfbc-4ff4-a96f-5a83d3440a68","range":0,"rating":5,"reply":"Thank you for the kind words, Jay. We're glad our team was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-03-03T10:46:00","review":"Get custom service ... very helpful and easy","source":"Google","submissionTime":"2023-03-03T00:00:00","userName":"Jay L."},{"reviewId":"f4b5c4da-d4df-4910-93bb-ae701f2e8583","range":0,"rating":5,"reply":"Hi Jessica, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dave! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-03-03T14:23:00","review":"Dave was very helpful with the sign up process. Very friendly!","source":"Google","submissionTime":"2023-03-03T00:00:00","userName":"Jessica T."},{"reviewId":"be903b12-cbf8-4969-a674-e7e4c80920e0","range":0,"rating":5,"reply":"Thank you, Walter! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (401) 722-1211 if anything comes up!","replyTime":"2023-03-02T09:57:00","review":"Was a customer for 4 years and always felt my possessions were safe and sound! Place is also very well maintained inside and out.I HIGHLY recommend if you need a place to store your stuff, look no further. Thank you Extra Space Storage.","source":"Google","submissionTime":"2023-03-02T00:00:00","userName":"Walter S."},{"reviewId":"caa65a7c-41ec-46df-a7b4-eda10dea4a6a","range":0,"rating":5,"reply":"We think Dave and our team are great too! Thanks for the positive review, Joseph. We are so glad you are satisfied with your rental rate! Security is our top priority and we appreciate that you have trusted us with your belongings! As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-02-26T09:25:00","review":"Dave and the team at Extra Space Storage were great! Very attentive to anything we may have needed while we rented our storage unit. Great rate, secure facility, perfect for our needs. If we need to rent another storage unit again, we will definitely use Extra Space.","source":"Google","submissionTime":"2023-02-25T00:00:00","userName":"Joseph L."},{"reviewId":"977c244b-5948-430d-9ac8-0dcf6c87739f","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Sophia! We're so happy to hear Jim was able to make your rental process hassle free! Give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2023-02-20T08:36:00","review":"Jim was fantastic! He made the process easy!","source":"Google","submissionTime":"2023-02-20T00:00:00","userName":"sophia f."},{"reviewId":"ace04b6b-4008-462b-8081-2fd203839734","range":0,"rating":5,"reply":"Hi Nicole, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Feel free to stop by the office if you need anything! ","replyTime":"2019-10-05T12:26:00","review":"Friendly staff and the facility is kept up on and always clean!","source":"Google","submissionTime":"2023-02-19T00:00:00","userName":"Nicole A."},{"reviewId":"7a564ce6-30ff-4a72-b421-12d6a2595150","range":0,"rating":5,"reply":"Hi Michael. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jim! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2023-02-19T08:30:00","review":"I did not end up renting a unit, but Jim is the man. He walked me through the whole process of renting, provided pricing, and explained every detail going forward if I decided to rent. He even did a “loose reservation” for the unit I was considering. Given the the fact he knew I was shopping around, he could of easily pawned me off and sent me on my way. Instead, he was knowledgable and beyond helpful. I didnt end up needing the unit, but know where I will be going if the occasion arises in the future.","source":"Google","submissionTime":"2023-02-19T00:00:00","userName":"Michael P."},{"reviewId":"6ea70c68-b72b-48c7-849e-bc2846a68d18","range":0,"rating":5,"reply":"Thanks for the awesome review, Axolotl! We work hard to meet the expectations of our customers, and we're happy to hear Dave hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2023-02-17T15:14:00","review":"Dave was a superstar","source":"Google","submissionTime":"2023-02-17T00:00:00","userName":"Axolotl"},{"reviewId":"b8bca0ec-e986-4303-babf-1a25f9ca78a3","range":0,"rating":5,"reply":"Thank you, Tracey! It's wonderful to hear you had a positive experience with us and that Dave has been kind and friendly. We want you to know that we are here to assist you with any further storage needs! Give us a call at (401) 722-1211 if anything comes up!","replyTime":"2023-02-16T11:33:00","review":"I am moving from California to Rhode Island and Dave, the on-site manager was amazing! He showed my father the units, answered all his questions and mine. He made renting the units painless. Dave was very kind and friendly. In a world where customer service seems to be falling to automation or by the wayside, Dave was a breath of fresh air! Thank you, Dave!","source":"Google","submissionTime":"2023-02-16T00:00:00","userName":"tracey a."},{"reviewId":"6967f316-38f3-415c-9afc-70faf7018e2b","range":0,"rating":5,"reply":"Hi Kristen! Thank you so much for the positive review. We know our customers value friendly and customer service-oriented staff so we do our best to provide that. If you ever need anything don't hesitate to call us at (401) 722-1211 or stop by the facility! ","replyTime":"2023-02-16T13:40:00","review":"Very friendly and great customer service. Great manager all about the customer needs and wants. Very happy with my experience","source":"Google","submissionTime":"2023-02-16T00:00:00","userName":"Kristen C."},{"reviewId":"3d34c92a-43f9-4095-b531-a5c5c9cd6705","range":0,"rating":5,"reply":"Thank you for the kind words, Lynda. We're glad Dave and Jim have been awesome and informative! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-02-15T12:57:00","review":"Dave was awesome!  Jim too! Very informative! Thank you!","source":"Google","submissionTime":"2023-02-15T00:00:00","userName":"Lynda F."},{"reviewId":"a36a094a-00ec-4045-b479-1157a12f4755","range":0,"rating":4,"reply":"Hi Marissa!Thank you so much for the positive review. We know our customers value clean facilities and helpful and friendly staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (401) 722-1211 or stop by the facility! ","replyTime":"2023-02-07T11:44:00","review":"The place was great and very clean. Staff was always helpful and friendly. The prices just go up high and fast.","source":"Google","submissionTime":"2023-02-07T00:00:00","userName":"Marissa C."},{"reviewId":"1a9bb63d-815a-4b6c-ba00-af75d6c6dcb9","range":0,"rating":1,"reply":"Hi Fueltoolsri, thank you for the feedback. We're sorry to hear you did not receive a notice. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would love to speak with you directly. Please call us to discuss your rental rate at 888-storage.\n","replyTime":"2023-01-30T10:04:00","review":"The only thing extra with this company is greed.  Internet rate 3 months later they double without even warning.","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"FUELtoolsRI U."},{"reviewId":"6e5390b9-7061-484f-9d68-4084869d3691","range":0,"rating":5,"reply":"Hi Raezel, thank you for your review. We're glad Jim was very honest and explained everything thoroughly. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-01-30T10:44:00","review":"Jim was very honest and explained everything thoroughly.","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"Raezel B."},{"reviewId":"6f40940e-c206-4be0-8e31-400f034db004","range":0,"rating":1,"reply":"Edgar, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience. ","replyTime":"2020-03-04T13:33:00","review":"Very Disappointed,  I lost all my credit and debit cards as soon I received new cards  I went there at  Cumberland  location  to make a payment  and they charge me $200.00  por two days delay by accident,  Uhaul has bigger units for lest money  I don't recommend this place","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"Edgar R."},{"reviewId":"d14c8fe9-0460-497d-85ee-32c9a34aeeea","range":0,"rating":1,"reply":"Dave, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience. ","replyTime":"2023-01-25T07:40:00","review":"The entrance to the storage is once again access denied nobody can get in have all my work stuff in there that I need have to go to work without all my tools again","source":"Google","submissionTime":"2023-01-25T00:00:00","userName":"Dave M."},{"reviewId":"a9dfd1b1-be82-4f89-9ffa-9496fe8839d8","range":0,"rating":5,"reply":"Thanks for the awesome review, Terrie! We work hard to meet the expectations of our customers, and we're happy to hear Dave hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2023-01-24T13:01:00","review":"Dave explained everything well!","source":"Google","submissionTime":"2023-01-24T00:00:00","userName":"Terrie T."},{"reviewId":"1cd514a9-fd4b-4e7d-9481-486a8da62d8a","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Velma! We think our team is great too! We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Feel free to stop by the office if you need anything! ","replyTime":"2021-01-23T11:48:00","review":"Used this facility in Cumberland for almost 2 years. The staff is awesome! Friendly, helpful and kind. The place is clean inside and out and easy to access. If we need to we would go there again.","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Velma C."},{"reviewId":"72e63a86-09d9-43b1-9273-b87135744da9","range":0,"rating":5,"reply":"Thanks for the positive review, Mark! We work hard to keep our facilities safe and clean for our customers. Call us at 888-storage whenever you need us.","replyTime":"2023-01-15T07:20:00","review":"Easy access clean and safe","source":"Google","submissionTime":"2023-01-15T00:00:00","userName":"Mark S."},{"reviewId":"8c826090-fc54-426b-8444-7122e0c50ba4","range":0,"rating":5,"reply":"Enoch, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're grateful to have you renting with us! Call us at 888-storage whenever you need us.\n","replyTime":"2023-01-15T08:01:00","review":"Definitely an eye opener that I was able to setup complete storage online without any stumbling blocks...and the sales team at the facility was more than eagered to assist....even my keys to my storage was left inside of the unit. That was amazing!  And there very kind people.","source":"Google","submissionTime":"2023-01-15T00:00:00","userName":"Enoch M."},{"reviewId":"25c8f342-6ae5-42bc-bb3c-d4fa6e1d8242","range":0,"rating":5,"reply":"Thank you for the kind words, Lisa. We're glad Dave was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-01-13T08:08:00","review":"Dave was great with helping me out . Very satisfied with everything","source":"Google","submissionTime":"2023-01-13T00:00:00","userName":"Lisa L."},{"reviewId":"1b029ea1-1c3b-482b-b214-12c5f35b1286","range":0,"rating":5,"reply":"Thank you for the kind words, Richard. We're glad Dave was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2023-01-11T14:35:00","review":"Dave helped me out greatly.","source":"Google","submissionTime":"2023-01-11T00:00:00","userName":"Richard M."},{"reviewId":"528e4a4a-8233-44f7-a7b1-bb7bad16298e","range":0,"rating":5,"reply":"Thank you for the excellent review, Pamela! We are glad Dave hit the mark for you! Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2023-01-05T14:52:00","review":"Dave was magnificent!!! He was of great help to us.","source":"Google","submissionTime":"2023-01-05T00:00:00","userName":"Pamela L."},{"reviewId":"3a9881c1-b86d-45be-b897-b7ad43ae3a00","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Randy. We're committed to being your go-to stop for all your local storage needs! We know that our customers value safe facilities and helpful staff, so we do our best to make sure we are able to provide that! As always stop by the office or call us at 888-storage if you need anything.  ","replyTime":"2020-01-30T16:48:00","review":"A great place to store your belongings! Very safe location with good employees who are helpful!","source":"Google","submissionTime":"2022-12-23T00:00:00","userName":"Randy C."},{"reviewId":"4fc1df7c-9fbf-41d9-b578-f8d0bdbb6856","range":0,"rating":5,"reply":"Cory! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (401) 722-1211.","replyTime":"2022-12-13T08:18:00","review":"Excellent customer service!","source":"Google","submissionTime":"2022-12-13T00:00:00","userName":"Cory W."},{"reviewId":"8a48da71-209a-4063-b445-bb8ca8c2d000","range":0,"rating":5,"reply":"Hi Alfred! Thank you so much for the positive review. We are glad our team could help. If you ever need anything don't hesitate to give us a call at (401) 722-1211 or stop by the facility! ","replyTime":"2022-12-10T12:55:00","review":"The key to my lockup broke,instead of having to go home for another key,the guys at Xtra storage cut the lock,got me in in nothing flat.Those guys are super.","source":"Google","submissionTime":"2022-12-10T00:00:00","userName":"Alfred R."},{"reviewId":"85d1d352-1db9-4ac3-8b46-7dd7ced6fe7e","range":0,"rating":5,"reply":"Thank you for the kind review, Bluephoenix. We're glad Dave and Jim provided you with great service and a clean facility! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-12-10T13:40:00","review":"Excellent service from Dave and Jim. Gave me a tour of the unit and it was very clean.","source":"Google","submissionTime":"2022-12-10T00:00:00","userName":"BluePhoenix R."},{"reviewId":"c447c72c-62d9-4d7b-944c-783845656b88","range":0,"rating":5,"reply":"Hi Norman, your kind words are appreciated! We make it a priority to provide secure, well-maintained facilities and are so glad to hear your experience reflects that. It's great to know Dave was a pleasure to work with. We appreciate your feedback on our rates and will be sure to review it internally. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-12-10T15:26:00","review":"This place is easily the best storage facility around. We'll maintained, great security, and the property management team there (especially Dave) are a pleasure to deal with. My only complaint is that my rate seemed to increase every 6-8 months but they did make quite a few improvements to the place during that time. That's more on corporate and less on the folks that actually work on site. I would highly recommend Extra Space Storage in Cumberland, RI for anyone that is looking for a great facility and great people to deal with.","source":"Google","submissionTime":"2022-12-10T00:00:00","userName":"Norman M."},{"reviewId":"495e922d-4a79-44b9-98c2-15d1d8402a23","range":0,"rating":5,"reply":"Hello, Jennifer, thank you for your positive feedback about your experience. Stop by our office if you need anything in the future! ","replyTime":"2022-12-03T10:20:00","review":"Top notch service!!","source":"Google","submissionTime":"2022-12-03T00:00:00","userName":"jennifer d."},{"reviewId":"38ff0015-077e-461f-b000-e0e65fe2a898","range":0,"rating":5,"reply":"Thank you for the kind words, Jillian. We're glad Jim was able to help you get set up with your new unit. Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-12-02T11:53:00","review":"Jim was extremely thorough and helpful in getting me set up with my new unit – by the time I opened the unit, I knew everything there was to know about how to get in and out of the property, use my unit, and ask any questions I had. The facilities are very well-maintained as well.","source":"Google","submissionTime":"2022-12-02T00:00:00","userName":"Jillian F."},{"reviewId":"2a27745a-9d1a-48f3-a6a8-13bcd00daf41","range":0,"rating":5,"reply":"Hi Mike, thanks so much for your review! We are thrilled to hear your experience was great. Thank you for being a loyal customer! Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-12-02T15:01:00","review":"Great experience.\nI’ve moved into 5 units in the past 5 years and this is hands down the best booking experience I’ve had.","source":"Google","submissionTime":"2022-12-02T00:00:00","userName":"Mike W."},{"reviewId":"1e976104-7e30-4f6b-a4f0-5397ed92d9fa","range":0,"rating":5,"reply":"Thanks for the awesome review, Jeffrey! We know our customers value friendly staff and great customer service so we do our best to provide that! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2022-11-22T11:49:00","review":"Great service ! Friendly staff.","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"Jeffrey H."},{"reviewId":"773ec0a7-5bcd-4fd7-a5e5-346b50547834","range":0,"rating":5,"reply":"Thank you for the kind words, Anthony. We're glad Dave was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-11-22T13:19:00","review":"Dave was a good warrior very nice person","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"Anthony V."},{"reviewId":"a4128ba1-ef74-4d91-9d01-1286405af37f","range":0,"rating":5,"reply":"Thanks, Heather, for the perfect rating! It's wonderful to know Jim and Dave were helpful and a joy to work with! We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.\n\n","replyTime":"2022-11-21T11:08:00","review":"It's been a Joy to work with Jim and Dave! They were very helpful with explaining the moving in and out of my unit. The unit itself was an outside unit. It rained bad for a few days but none of my items were ruined. I will definitely be back if necessary!","source":"Google","submissionTime":"2022-11-21T00:00:00","userName":"Heather R."},{"reviewId":"b22515cb-ddd2-4cc6-b052-3b6029c80bb6","range":0,"rating":5,"reply":"Thank you for your review, William! We love to hear that our customers are happy with Extra Space. Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2022-11-18T12:35:00","review":"You guys were awesome thank you ??","source":"Google","submissionTime":"2022-11-18T00:00:00","userName":"William D."},{"reviewId":"f8d60a58-7a19-497d-8926-474e8b35efbd","range":0,"rating":5,"reply":"Thanks for the awesome review, Katelyncorp! We work hard to meet the expectations of our customers, and we're happy to hear Joe hit the mark for you! It's wonderful to know how helpful and understanding he was when he recently helped you with a rate change. We appreciate your kind feedback. Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2022-11-15T12:33:00","review":"I received communication that I was going to see a pretty severe monthly rental increase on my unit which I wasn’t too happy about. I gave the office a call and they let me know that I could negotiate my rent which was great news. Joe was very helpful and totally understood the situation, explained what he could do to help and didn’t make me feel like a pain at all. My rent is now only increasing by about $10 which I’m totally okay with given the current economy. I appreciate the positive attitude and persistence, Joe must have called me about 10 times while I was at work trying his best to catch me on the phone to negotiate in time before my billing cycle reset and I was charged the higher amount.","source":"Google","submissionTime":"2022-11-15T00:00:00","userName":"katelyncorp"},{"reviewId":"9368e28b-9c56-4bce-9e5e-9c9ff1b1bb43","range":0,"rating":5,"reply":"Hi Daniel, thank you for your review! We're so happy to hear that your experience with the cleanliness and convenience of the facility has been positive! As always stop by the office or call us at 888-storage if you need anything.  \n","replyTime":"2022-11-14T15:24:00","review":"Good service, clean, and convenient","source":"Google","submissionTime":"2022-11-14T00:00:00","userName":"Daniel P."},{"reviewId":"323ce293-3385-4c40-9d0c-96e3f3974c28","range":0,"rating":5,"reply":"Thanks for the awesome review, Cindy! We are glad the cleanliness of our property met your expectations. Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2022-11-07T13:47:00","review":"Place is very clean. I will definitely rent space again when needed.","source":"Google","submissionTime":"2022-11-07T00:00:00","userName":"Cindy D."},{"reviewId":"059eb66c-c0d4-487a-9927-9ae4c4277e53","range":0,"rating":5,"reply":"Your kind words are appreciated, Frank! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Stop by our office if you need assistance in the future!","replyTime":"2019-07-06T14:24:00","review":"Fabulous staff. Unit was tightly sealed, no moisture or warping of any furniture, if floor is lined with moisture resistant plastic for flooring in units unheated.  I’m extremely happy with the choice I made.  I hope you will also.","source":"Google","submissionTime":"2022-11-03T00:00:00","userName":"FRANK H."},{"reviewId":"4ab0628d-5c37-4b75-9ca2-db37a2ea1715","range":0,"rating":5,"reply":"Thanks for the positive review, Cindy!  We work hard to keep our facilities safe and clean for our customers. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-10-26T09:31:00","review":"Great place, so clean, very secure and the staff is amazing. Always pleasant and easily accessible. Thank you.","source":"Google","submissionTime":"2022-10-26T00:00:00","userName":"Cindy C."},{"reviewId":"09d29947-bd74-4126-8af0-3d0f824c0bc5","range":0,"rating":3,"reply":"We think our team is great too! Thanks for the review, Leigh. We prioritize providing well-maintained facilities and are so glad to hear your experience reflects that. We are sorry you didn't have a 5-star experience with Extra Space Storage. Please stop by the office or give us a call at 888-storage so we can make it right. ","replyTime":"2022-10-24T09:23:00","review":"Great staff and well maintained. Don’t try to go to the office unless you call first; hardly anyone is ever there. Also any deals you get on units will not apply after the first few months which they fail to mention. Definitely would’ve gone somewhere else if I’d know my rent would got up $100.","source":"Google","submissionTime":"2022-10-24T00:00:00","userName":"Leigh S."},{"reviewId":"15b6397c-f16a-41b2-bea8-af08ceaad8d0","range":0,"rating":4,"reply":"Hi Mike, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, efficient staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up.\n\n","replyTime":"2022-10-24T14:25:00","review":"Staff was friendly and was great at getting back to you in a timely manner. Getting a storage unit was simple and easy. The weather did not get into the unit. We did get mice. Overall a great experience.","source":"Google","submissionTime":"2022-10-24T00:00:00","userName":"Mike P."},{"reviewId":"ab0f0631-9eca-48b7-99a5-d52b65e05bd8","range":0,"rating":5,"reply":"Thank you for the kind words, Michel. It's great to know Jim was extremely helpful, professional, thorough, and informative! We are happy to have you store with us. Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-10-22T13:37:00","review":"Jim was extremely helpful and full of information. Very professional! Signing a new lease was so easy he explained everything answered all my questions plus more","source":"Google","submissionTime":"2022-10-22T00:00:00","userName":"Michel K."},{"reviewId":"b9516e91-1ab5-4b00-97b4-db7889364568","range":0,"rating":4,"reply":"Hi Nicole, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! We appreciate your feedback in regard to our rental rates at our Cumberland location. We will be sure to pass your feedback along to the appropriate group for further review. We know our customers value clean, secure, and well-lit facilities so we do our best to provide that. Please give us a call at 888-storage if anything comes up! ","replyTime":"2022-10-18T11:34:00","review":"The Cumberland RI location has awesome staff! I would definitely recommend this particular location. They are always helpful and friendly. They make you feel valued and appreciated as a customer. I would love to give 5 stars. The only thing that stinks is how much my rates shot up since I first became a customer. Even compared to the current rate they are offering new customers, I pay about double the price, which I understand is something controlled by the corporate offices and not the specific location. I would definitely recommend the Cumberland location, regardless. It's always clean and well lit. I feel secure going to my unit any time during gate hours and I have never had an issue with any damage or theft.","source":"Google","submissionTime":"2022-10-18T00:00:00","userName":"Nicole J."},{"reviewId":"f0b8afee-cdcb-44ec-bf95-c400f91dbb57","range":0,"rating":5,"reply":"Thanks for the positive review, Bryan! We are glad you had a great experience with Jim. As always, we are here to help at 888-storage whenever you need us.","replyTime":"2022-10-15T12:32:00","review":"Jim Laurie was very helpful","source":"Google","submissionTime":"2022-10-15T00:00:00","userName":"Bryan R."},{"reviewId":"34931f03-2ad2-4820-a49e-b522569cbdd0","range":0,"rating":5,"reply":"Thank you for the kind remarks, Thomas! We're so happy to hear we have your recommendation! If you have any questions, let us know at 888-storage.","replyTime":"2022-10-15T15:20:00","review":"Management was extremely nice and easy to deal with. Highly recommend.","source":"Google","submissionTime":"2022-10-15T00:00:00","userName":"Thomas W."},{"reviewId":"5d15d0ca-4e3f-4748-b011-91605b7fdffb","range":0,"rating":5,"reply":"Thank you for the excellent rating, Mandipants! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-10-14T09:16:00","review":"Move in and move out process was easy. Friendly property management. They answered all of my questions.","source":"Google","submissionTime":"2022-10-14T00:00:00","userName":"MandiPants C."},{"reviewId":"5d5342ea-96d5-4f28-976a-d7d660ec0d74","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kim! We're happy we were able to provide a smooth rental experience. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-10-10T16:03:00","review":"The online rental was so easy. I heard from them right away confirming my rental and all the info needed to access my storage unit.","source":"Google","submissionTime":"2022-10-10T00:00:00","userName":"Kim S."},{"reviewId":"e8e00849-9aff-4ac3-a9ae-075351223e6b","range":0,"rating":5,"reply":"Thank you for the review, George! We pride ourselves on having an informative, accommodating staff and are so happy Jim was able to assist you! It's great to know you found our property clean. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-10-07T10:00:00","review":"Great, clean facility, with an amazingly accommodating staff! Jim is the BEST, the rent process was so smooth and he was so helpful and he gave me all information I need. the staff give care and attention to detail that’s just not seen often enough these days!","source":"Google","submissionTime":"2022-10-07T00:00:00","userName":"George M."},{"reviewId":"0c2cc4f0-b257-406b-b2fc-5790cee6e2f9","range":0,"rating":5,"reply":"Hi, Alexis ! Thanks for the positive review, it means a lot to our team. Please call (401) 722-1211 if you have any questions about your rental. ","replyTime":"2022-10-05T08:37:00","review":"Amazing customer service!!","source":"Google","submissionTime":"2022-10-05T00:00:00","userName":"Alexis Y."},{"reviewId":"9dc9793e-2eda-4df0-a624-d5e280073f0b","range":0,"rating":5,"reply":"Hello, Joseph. Thank you so much for being a loyal customer, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (401) 722-1211. ","replyTime":"2022-10-04T09:22:00","review":"The folks at  xtra space storage in cumberland are attentive, helpful, professional and positive to work with. We have 2 unit at that location. One unit that we have had for 4 years. Thanks, Joe.","source":"Google","submissionTime":"2022-10-04T00:00:00","userName":"Joseph S."},{"reviewId":"6cbf1167-a3da-4bc6-917f-3b468f8dac4e","range":0,"rating":1,"reply":"Hi Ires, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (401) 722-1211.\n\n","replyTime":"2022-09-27T09:59:00","review":"One of the guys that works here starts yelling at me cause I had a none registered scooter in my storage that I pay for every month and yells about how he’s terminating my lease which is fine with me I’ll just get a storage somewhere else I’m thinking in my head no big deal just keeps yelling how he caught me like if I committed a crime or something will never rent from here again!!!!","source":"Google","submissionTime":"2022-09-27T00:00:00","userName":"Ires P."},{"reviewId":"c5a3814e-8e25-4956-8b32-33bdff5703ce","range":0,"rating":5,"reply":"Thank you for the great rating, Confidence. We're glad Dave and Jim were able to help you select the perfect size unit for your needs! Providing customers with clean and well-kept facilities is our top priority. It's great to know your experience reflects that. Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-09-27T11:24:00","review":"Dave and Jim were a great help I selecting our unit. We came in without an appointment and were shown around the facility that was very clean and well maintained.","source":"Google","submissionTime":"2022-09-27T00:00:00","userName":"Confidence M."},{"reviewId":"b157a718-fb42-4ab7-83e2-9658f5e8f8c7","range":0,"rating":5,"reply":"Hi Marco, Thank you for taking the time to leave your review! We pride ourselves on having an efficient, professional staff, so we are thrilled to hear that you had such a positive experience renting with us. Feel free to swing by your local office for any further assistance!\n\n","replyTime":"2022-09-24T12:16:00","review":"Quick and professional","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"marco B."},{"reviewId":"45d2df05-a1b6-418d-9c24-589b1393a9c6","range":0,"rating":5,"reply":"Thank you for the excellent rating, Deb! We're happy Dave and Jim were able to provide a smooth rental experience. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.","replyTime":"2022-09-18T09:56:00","review":"Dave and Jim were very patient and informative in securing our rental space for our RV.","source":"Google","submissionTime":"2022-09-18T00:00:00","userName":"Deb G."},{"reviewId":"f94f8b52-6cc8-4fb0-89e5-a50d288f0f3a","range":0,"rating":5,"reply":"Thank you for the kind review, Jeffrey. We're glad Dave and Jim were polite and informative! It's great to hear you were met with a clean and well-lit property at our Cumberland facility. We are happy to have you store with us. Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-09-19T12:48:00","review":"The store manager Dave and assistant manager Jim are easy laid back and polite and explained everything when I needed storage space I would highly recommend this location it’s clean and well lite extra storage space in Cumberland ri I’d give them 10 stars if I could I’ve never rented from a well managed and paved parking lot was a plus other storage facilities don’t stand up to the quality of this location thank u extra storage space","source":"Google","submissionTime":"2022-09-18T00:00:00","userName":"Jeffrey m."},{"reviewId":"76653ae1-1b14-4d13-bd4a-efb949953ffc","range":0,"rating":5,"reply":"Thank you for the kind review, Di. We're glad Gary and Jim were informative and able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-05-20T12:19:00","review":"Jim was very helpful.  Answered all our questions. Also Gary day before was very helpful and informative also.  Thank you","source":"Google","submissionTime":"2022-09-12T00:00:00","userName":"Di D."},{"reviewId":"c4b6dcc6-385d-4c04-9771-9accb1bb6632","range":0,"rating":5,"reply":"Thank you for the kind review, Cad. We're glad Jim was as helpful as can be! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-09-12T16:05:00","review":"Jim was very helpful explaining all of my questions. He took his job very seriously.","source":"Google","submissionTime":"2022-09-12T00:00:00","userName":"CAD"},{"reviewId":"81cf2d0c-4540-41a6-bd1b-d297cf3757f2","range":0,"rating":5,"reply":"Hi, Caylyn ! Thanks for the positive review, it means a lot to our team. Please call (401) 722-1211 if you have any questions about your rental. ","replyTime":"2022-09-09T10:00:00","review":"really great help getting my unit set up and everything. manager was really nice and funny. explained everything to me perfectly.","source":"Google","submissionTime":"2022-09-09T00:00:00","userName":"Caylyn G."},{"reviewId":"696c7fc4-2996-46fa-913a-3822e8e50bdd","range":0,"rating":5,"reply":"Thanks for the awesome review, Karl! We are glad our team provided you with friendly service! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2022-09-07T14:30:00","review":"Friendly service.","source":"Google","submissionTime":"2022-09-07T00:00:00","userName":"Karl S."},{"reviewId":"58969b86-170a-41c6-ac2a-f889f67efedc","range":0,"rating":5,"reply":"Thank you for the excellent rating, Juan! We are so glad we could provide you with a 5-star experience. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-09-03T12:07:00","review":"I was treated with respect. And he was very helpful. God bless him.","source":"Google","submissionTime":"2022-09-05T00:00:00","userName":"Juan R."},{"reviewId":"e56358ce-8a87-4e10-acdb-75a0155070f6","range":0,"rating":5,"reply":"Hi Jackie! We really appreciate you taking the time to share your experience with us. Thanks for being our customer. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2022-08-27T14:35:00","review":"I have only used one other storage place and I can say my experience with Extra Storage Space in Cumerland RI for the past three years deserves an A+ rating.  The inside unit area is kept clean, the climate control inside makes a big difference with what you are storing the staff are very friendly and helpful with any questions you have.  You will not make a mistake with Extra Storage Space.","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"Jackie B."},{"reviewId":"eb1dbbb5-2fe6-46fe-bab5-dcd0482df62f","range":0,"rating":5,"reply":"Thank you, Michael, for the great rating! It's wonderful to hear you had a positive experience with us and that Jim and Dave have been friendly, courteous, and helpful. We want you to know that we are here to assist you with any further storage needs! Give us a call at (401) 722-1211 if anything comes up!","replyTime":"2022-08-23T10:40:00","review":"Honestly,  my experience at this storage location has always been exceptional.  Jim and Dave are great, help in any way they can and are always friendly and courteous.\nI couldn't ask for a better staff.\nThe building and units are always clean and you can tell they take care of the place!\nWell done guys!!","source":"Google","submissionTime":"2022-08-22T00:00:00","userName":"Michael B."},{"reviewId":"09568ec0-274a-40a2-8ec7-5cea089fc08d","range":0,"rating":5,"reply":"Thank you for the kind review, Cristen. We're glad Jim from our Cucumberland location was informative and thorough! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-08-19T14:53:00","review":"I recently rented a storage unit from Extra Space Storage  on Dexter St in Cumberland. RI. Shortly after I signed the lease, I received a call from Jim explaining the rules and offering to answer any questions I had. His directions were very clear and concise and made it very easy to find my unit. I was also very impressed with the cleanliness of the unit. I'm very happy with my decision to rent from Dexter street.","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"Cristen S."},{"reviewId":"bcd86a94-c675-400a-a109-1ad083c9f7ef","range":0,"rating":5,"reply":"Thank you for the great rating, Phil. We're thrilled to know Jim was professional, excellent, and great to work with! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-08-10T10:09:00","review":"JIm was excellent in all aspects.  He knows every detail and works with me.  He was professional and has a good personality.","source":"Google","submissionTime":"2022-08-10T00:00:00","userName":"Phil P."},{"reviewId":"0382c388-c6b4-4948-9837-1671d164b57f","range":0,"rating":5,"reply":"Thank you for your review, Matt! We love to hear that our customers are happy with Extra Space. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-08-10T12:24:00","review":"Great Job!","source":"Google","submissionTime":"2022-08-10T00:00:00","userName":"Matt S."},{"reviewId":"6d2e1b82-39f8-4d6c-ba78-0599965893e9","range":0,"rating":5,"reply":"Thank you for the review, Lori! We pride ourselves on having a friendly, accommodating staff and are so happy David and Jim were able to assist you! Feel free to reach out at any time at 888-storage.","replyTime":"2022-08-11T09:59:00","review":"David and Jim are the best guys to represent this place. They are so helpful. The place is always clean there.","source":"Google","submissionTime":"2022-08-10T00:00:00","userName":"lori s."},{"reviewId":"ecfd8ddb-a6cf-4b64-8682-f3ec460ac483","range":0,"rating":5,"reply":"Thank you for your review, Krystal! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-08-08T15:12:00","review":"They keep your stuff nice and safe while you’re not using your items. The facility is clean and secure.","source":"Google","submissionTime":"2022-08-08T00:00:00","userName":"Krystal M."},{"reviewId":"492bce8e-9f3c-4d34-8925-b6c7824e4372","range":0,"rating":5,"reply":"Hi, Brian ! Thanks for the positive review, it means a lot to our team. Please call (401) 722-1211 if you have any questions about your rental. ","replyTime":"2022-08-02T14:54:00","review":"Good service","source":"Google","submissionTime":"2022-08-02T00:00:00","userName":"Brian V."},{"reviewId":"6c15316b-f815-48b8-aeb3-470b92d7a3ef","range":0,"rating":5,"reply":"Thanks for the positive review, Paula! We are glad you had a great experience with Jim. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2022-07-30T10:26:00","review":"Jim was excellent","source":"Google","submissionTime":"2022-07-30T00:00:00","userName":"Paula M."},{"reviewId":"1d5d6d5f-fc6f-4b5d-b3ae-673b647b7757","range":0,"rating":5,"reply":"Hi, George And Mary ! Thanks for the positive review, it means a lot to our team. Please call (401) 722-1211 if you have any questions about your rental. ","replyTime":"2022-07-27T12:01:00","review":"I rented a space and the guys in the office were amazing. They really knew what they are doing.","source":"Google","submissionTime":"2022-07-27T00:00:00","userName":"George a."},{"reviewId":"9e8c935f-e220-4cd1-9b48-f34463809f7c","range":0,"rating":5,"reply":"Thank you for the great rating, Crystal. It's great to know our team was helpful and informative! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-07-20T12:29:00","review":"Very helpful and explained everything clearly","source":"Google","submissionTime":"2022-07-20T00:00:00","userName":"crystal t."},{"reviewId":"d093b0c8-f4e7-45e0-b95a-5e33e9be4b4b","range":0,"rating":1,"reply":"Thank you for leaving a review, Zachary. We take securing your belongings seriously. We value you as a customer and would like to help resolve your issue. Please contact our office at (888) 786-7243 regarding your concerns. \n","replyTime":"2022-07-18T14:00:00","review":"I paid for a climate controlled environment, and everything was still covered in mold. I made a comment to the man working there, and he shrugged it off saying \"There's only so much we can do.\" I'm removing all of my possessions this month and will never pay for their \"climate controlled\" rooms again. Giant loss of money and personal possessions. Not happy.","source":"Google","submissionTime":"2022-07-18T00:00:00","userName":"Zachary G."},{"reviewId":"3ca7318f-5964-4145-9956-6f367cf0aab9","range":0,"rating":4,"reply":"Hello Alexiz, thank you for your positive rating!  Please stop by our office or call us at (401) 722-1211 if you have any questions.","replyTime":"2022-04-23T08:25:00","review":"not a 5 cause they made lol","source":"Google","submissionTime":"2022-07-16T00:00:00","userName":"Alexiz M."},{"reviewId":"218a7895-2148-42ae-ab05-ef74ae11b249","range":0,"rating":5,"reply":"Thank you for the kind review, Evan. We're glad Dave was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-07-08T12:29:00","review":"Dave was excellent help me get spot for camper.","source":"Google","submissionTime":"2022-07-08T00:00:00","userName":"Evan T."},{"reviewId":"76c84073-6744-4446-b669-59b4a3e750cc","range":0,"rating":4,"reply":"Thank you for choosing Extra Space Storage! We really appreciate this feedback, Cliff! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please call us to discuss your rental rate at 888-storage.","replyTime":"2022-07-02T12:25:00","review":"Great storage location, very clean, secure, and great options. Gave it 4 stars bc their pricing is high and when they do increases its almost without warning; meaning they increase the rent fast while you're a customer there. So that being said it's never a flat rate it increases overtime quickly.","source":"Google","submissionTime":"2022-07-02T00:00:00","userName":"Cliff D."},{"reviewId":"79f9bbfd-81c3-4c71-9d7a-3c259b8a269e","range":0,"rating":5,"reply":"Thanks for the awesome review, Steve! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2022-07-03T11:55:00","review":"Very prompt and helpful response after making my online reservation, details about the rental unit and storage facility were immediately sent. I haven't moved items into the storage facility yet, but so far five stars for customer service and follow-through!","source":"Google","submissionTime":"2022-07-02T00:00:00","userName":"Steve M."},{"reviewId":"8081a82b-30e3-4cea-9e62-33d5729a6df5","range":0,"rating":5,"reply":"Thank you for your feedback, Brittany! Providing renters with convenient, clean, and secure facilities is our top priority. We're happy we were able to provide a smooth rental experience. Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-06-30T15:29:00","review":"Convenient, safe and clean facilities! Good service, the was always pleasant and friendly and it was a very smooth rental process.","source":"Google","submissionTime":"2022-06-30T00:00:00","userName":"Brittany W."},{"reviewId":"cf56ec8e-d9ef-4116-85e5-7793cc9a4211","range":0,"rating":5,"reply":"Thanks for the awesome review, Tiffany! We work hard to meet the expectations of our customers, and we're happy to hear Jim hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2022-06-20T12:18:00","review":"Jim was very thorough. Jim is nice and has great customer service","source":"Google","submissionTime":"2022-06-20T00:00:00","userName":"Tiffany H."},{"reviewId":"b23c3311-0267-4c55-ae04-af17d98cd0c9","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Cassandra! We are so glad Jim could meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-06-15T11:55:00","review":"Jim Laurie assisted me with renting a storage unit today. Jim was professional, thorough, pleasant, and very helpful! The location was clean and well maintained.","source":"Google","submissionTime":"2022-06-15T00:00:00","userName":"Cassandra T."},{"reviewId":"cc0496a4-d69c-4042-855f-42bb28ab0a8e","range":0,"rating":1,"reply":"Hi Richard, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.\n","replyTime":"2022-06-12T07:25:00","review":"Don't get fooled 3 months in the double your rate. Staff not problem corporate is a scam. 5x8 $70.00 monthly then out of blue same 5x8 $129.00 greed kills businesses thanks to the clowns at corporate i found a better and cheaper same climate control for $65.00 i paid for a year with guarantee. Seems some corporate employees need to be let go because this company will fail. Scamming active customers then offering deals to new clients... Complete ??'s","source":"Google","submissionTime":"2022-06-11T00:00:00","userName":"Richard"},{"reviewId":"9bc9d1d9-f221-41ad-a3a1-4f71a15770ce","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Dennis! We're so happy to hear our manager was able to make your rental process hassle-free! We are happy to help with any storage needs at 888-storage.","replyTime":"2022-06-09T12:06:00","review":"Just a rock star place. 100% of my concerns were addressed. My questions and requests were listened to, with the proper advice suited to my situation given. It was a great experience.","source":"Google","submissionTime":"2022-06-09T00:00:00","userName":"Dennis M."},{"reviewId":"a16f14da-42f7-4f41-aaab-ef5db3838c55","range":0,"rating":5,"reply":"Hi Lia, thanks so much for your review! We are thrilled to hear your experience was the best you have had with a storage facility. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. We're committed to providing excellent customer service. We're glad Dave and Jim were an absolute pleasure to interact with, personable, and friendly. Stop by our office if you need anything in the future! \n","replyTime":"2022-06-09T08:26:00","review":"Extra Space Storage was the best experience I have had with a storage facility. This location is meticulously clean and maintained regularly. It's competitively priced, safe and secure. The facility provides ease of access along with free carts to assist with transitioning items to and from, decreasing the number of trips back and forth to your vehicle.\n\nWhat added to the experience was the excellent customer service. Dave and Jim were an absolute pleasure to interact with! Personable, friendly, informative and super helpful not to mention their great sense of humor. Moving isn't fun, but it was because of them.\n\nThe facility is equipped with a restroom and water fountain which came in as a handy value add especially on long days. I won't hesitate to rent from them again.\n\nThanks Dave and Jim!","source":"Google","submissionTime":"2022-06-08T00:00:00","userName":"Lia R."},{"reviewId":"ff84b9e9-6117-48da-a1fa-98a6c64bec57","range":0,"rating":5,"reply":"Thank you for the excellent rating, Calvin! We're happy we were able to provide a smooth rental experience. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2022-06-05T11:07:00","review":"Friendly staff. Easy to book online.","source":"Google","submissionTime":"2022-06-05T00:00:00","userName":"Calvin S."},{"reviewId":"876f616e-74db-47d8-8db4-903293c0d0da","range":0,"rating":5,"reply":"We think David is great too! Thanks for recommending us, Kathy. If you ever need anything, feel free to stop by.  ","replyTime":"2022-04-29T11:23:00","review":"David was awesome ??\nDefinitely recommended.","source":"Google","submissionTime":"2022-05-13T00:00:00","userName":"Kathy"},{"reviewId":"fd5910fb-0126-4861-8e0a-0614d469c06e","range":0,"rating":5,"reply":"Thank you for the kind review, Xethius Terrell. We're glad Jim and Dave were able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-05-06T12:34:00","review":"Great experience thanks a lot to Jim Laurie & Dave Almedia !t They Helped me out a lot and worked with me to resolve my problems.","source":"Google","submissionTime":"2022-05-06T00:00:00","userName":"Xethius T."},{"reviewId":"ac80e273-0700-43f4-97b5-e46045aeb13b","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Classic","source":"Google","submissionTime":"2022-05-02T00:00:00","userName":"Jackson P."},{"reviewId":"ed920f2c-0cbf-4856-a9d5-13dad9ce1687","range":0,"rating":5,"reply":"Dawn, thank you for taking the time to leave your feedback! We are so happy to hear you’ve had a great experience renting with Dave. Give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2019-12-11T15:45:00","review":"Dave helped me out alot especially during my bad situation an time I have been with this storge for a long time . He is very kind an caring an it's unfortunate he is married! ??","source":"Google","submissionTime":"2022-05-01T00:00:00","userName":"dawn A."},{"reviewId":"540b1d90-6bda-4b86-90a4-f27091d904e5","range":0,"rating":5,"reply":"Hi Alison, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Jim and Dave! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-04-26T12:01:00","review":"Jim and Dave are very helpful, nice and professional.  The storage space is clean and easily assessable.  I’m very happy with the service and experience.  I highly recommend.","source":"Google","submissionTime":"2022-04-26T00:00:00","userName":"Alison M."},{"reviewId":"f9370fde-dba7-4ecd-b567-b4d6e812b844","range":0,"rating":5,"reply":"Thanks for the kind words, Amber! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.\r","replyTime":"2022-04-22T18:48:00","review":"Great Experience with extra space storage. They are very clean and safe. Would 100% Recommend Extra space storage. Great prices, great security, accommodated everything.","source":"Google","submissionTime":"2022-04-22T00:00:00","userName":"Amber W."},{"reviewId":"5dd0c1c9-c9c5-4421-b1bf-67693aa790f6","range":0,"rating":5,"reply":"Hi Dennis922, your great rating is appreciated! We make it a priority to provide clean, well-organized facilities with easy to work with staff so we are glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-04-17T14:19:00","review":"Very organized and clean units. Easy people to work with.","source":"Google","submissionTime":"2022-04-17T00:00:00","userName":"dennis922"},{"reviewId":"44757ede-f546-412e-a127-f015dafd32b1","range":0,"rating":5,"reply":"Hi Karen, thank you for your review! We're glad Dave was very friendly. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-04-16T11:52:00","review":"Place is very clean and the Dave is very friendly","source":"Google","submissionTime":"2022-04-16T00:00:00","userName":"karen l."},{"reviewId":"eda4b105-f2fd-47af-8673-6bee2419d9ee","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Katie! We are so glad Jim and Dave could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-04-13T11:49:00","review":"place is great ! Jim and Dave always called before my payment was late which was muchhhhh appreciated. honestly rarely seen anyone there but every time i went was very clear and easy to access.","source":"Google","submissionTime":"2022-04-13T00:00:00","userName":"katie A."},{"reviewId":"13ec3319-12ce-4aac-abbc-24ed04f75f5c","range":0,"rating":5,"reply":"Hello, Donald. Thank you for the 5-star review! We're so happy our staff has been helpful! Please call us at 888-storage if you have any questions about your rental rate.","replyTime":"2022-04-04T10:51:00","review":"Great staff, and besides rate changes great place to store things.","source":"Google","submissionTime":"2022-04-03T00:00:00","userName":"Donald C."},{"reviewId":"8a3cc757-016b-4f0a-847f-d117ee516804","range":0,"rating":4,"reply":"Thank you for the kind words, Jeffery. We're glad Jim was very courteous and helpful! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-03-26T10:44:00","review":"Rented in cumberland office. worked with Jim. very courteous and helpful.","source":"Google","submissionTime":"2022-03-26T00:00:00","userName":"Jeffery B."},{"reviewId":"69c239cc-2fd4-4116-9bf3-b234f1907ce8","range":0,"rating":5,"reply":"Thanks for the great review, Amanda! We're glad Jim was helpful and informative. Please call us at (401) 722-1211 if you have any questions!","replyTime":"2022-03-26T11:50:00","review":"Jim was extremely helpful and very informative! He made the process very easy for me and explained everything thoroughly. 10/10 experience.","source":"Google","submissionTime":"2022-03-26T00:00:00","userName":"Amanda C."},{"reviewId":"b5791aa1-b4d1-4790-8c9c-173b365534dc","range":0,"rating":5,"reply":"Thank you so much for your kind words, Michael. We really appreciate you taking the time to share your experience with us.  We pride ourselves on having a friendly staff and are thrilled to hear your experience with Dave reflects that. Thanks for recommending Extra Space Storage! \n \n","replyTime":"2020-02-15T10:40:00","review":"We've used extra space storage for 2 years and recently had a little issue. Due to a clerical error we were locked out of our unit. We discovered this on a Sunday afternoon when the office is closed. We really needed to get into our unit and the 800 number got a hold of Dave and he came over, on his day off, to make this right for us. In my opinion Dave went above and beyond to resolve this situation in my opinion and you guys are lucky to have him.","source":"Google","submissionTime":"2022-03-22T00:00:00","userName":"Michael W."},{"reviewId":"cf77f349-bb24-4470-a203-2f829ab7ef99","range":0,"rating":5,"reply":"Thank you for the excellent rating, Girish! We're happy we were able to provide a smooth rental experience. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2022-03-19T11:02:00","review":"I rented my unit online. Everything was smoothly done. No need to visit. Today I went to my unit for first time. I was amazed to see how clean and nice facilities they have. I rented previously other storage. This one is far better overall in every aspects!","source":"Google","submissionTime":"2022-03-19T00:00:00","userName":"Girish S."},{"reviewId":"96131db0-a871-40ec-8b11-08b22a6f60ba","range":0,"rating":5,"reply":"Thank you for the review, Nancy! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-03-17T11:34:00","review":"Great service super friendly and helpful","source":"Google","submissionTime":"2022-03-17T00:00:00","userName":"Nancy *."},{"reviewId":"1d72b7cd-083b-4b81-bf77-0a19f2c7cb30","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Alicia! We're so happy to hear Jim and Dave were able to make your rental process quick and easy! Your recommendation means so much to us! Give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2022-03-15T13:58:00","review":"10/10 would recommend to those needing a place for storage. Very straight to the point on the ins and outs. Jim and Dave were able to help me out with renting a unit at Extra Space. I rented one as an admin for work and Jim was able to make it a quick, easy, and informative process. I'd definitely recommend and will be a returning customer.","source":"Google","submissionTime":"2022-03-15T00:00:00","userName":"alicia m."},{"reviewId":"2af85b07-b124-423c-b980-b2707f129199","range":0,"rating":4,"reply":"Thank you for your review, Arnold. We know our customers value friendly and professional staff so it's great your experience reflects that. Thank you for your valued feedback on our rate changes and prepaying, we will be sure to review it further to provide our customers with a better experience. We are here to help! Please give us a call at 888-storage if anything comes up!\n","replyTime":"2022-03-15T11:31:00","review":"I had a good experience with Extra Space Storage.\nThe staff was friendly and professional. I would use them again.\nThe only thing I didn't like was the price increase. If someone pays\nfor three or four months in advance they should honor that price","source":"Google","submissionTime":"2022-03-12T00:00:00","userName":"Arnold M."},{"reviewId":"f16739a3-b352-4353-aecd-5637e47aa260","range":0,"rating":5,"reply":"Hi Lynn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dave! Our team is dedicated, to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.","replyTime":"2022-03-07T09:13:00","review":"I am peaceful in my choice of Extra Space Storage Cumberland for keeping my things safe.\nDave is great, knowledgeable, he helped me pick the right size unit and had excellent suggestions for packing and stacking my things.\nThe place is so clean and well kept, nice people, professional up front details. These things are important to me and I am well satisfied.\n??  Thank you!\nLynn McMurrough","source":"Google","submissionTime":"2022-03-06T00:00:00","userName":"Lynn M."},{"reviewId":"736a0408-bedb-4f4a-88f5-50fb297ec49b","range":0,"rating":5,"reply":"Hi Maria, thank you for your review. We're glad Jim and Dave were able to help! Don’t hesitate to reach out if you need anything at 888-STORAGE.  \n","replyTime":"2022-03-03T09:42:00","review":"Jim & Dave we’re very helpful","source":"Google","submissionTime":"2022-03-03T00:00:00","userName":"Maria B."},{"reviewId":"fa7d73df-a8a6-45a7-a3c0-fc794ffb4325","range":0,"rating":5,"reply":"Jack, Thanks so much for your review. We are happy to know Dave and Jim have been easy to work with and great at keeping our property clean. We are glad you enjoyed you are enjoying our climate control feature. Let us know if there's anything else we can do to keep your experience great! Call us at 888-storage if anything comes up!\n","replyTime":"2022-02-22T12:21:00","review":"Dave and Jim were always easy to work with. Place always clean, plowed and sanded. Climate control was always just right, not too hot nor too cold. Need a pkace to store things, this is the pkace to go..great hours also.  John Koniezny","source":"Google","submissionTime":"2022-02-22T00:00:00","userName":"Jack D."},{"reviewId":"95418080-94f7-4988-aa6b-822d0164f49e","range":0,"rating":5,"reply":"Hi Candy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-02-22T09:18:00","review":"All is professional, clean, but my space went up 150% in price...Cmon!","source":"Google","submissionTime":"2022-02-22T00:00:00","userName":"Candy R."},{"reviewId":"b1081b12-6a37-4dbe-becc-8c9380e28b70","range":0,"rating":5,"reply":"Thanks for the awesome review, Iris! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2022-02-22T12:12:00","review":"Excellent","source":"Google","submissionTime":"2022-02-22T00:00:00","userName":"Iris C."},{"reviewId":"3e1115d2-ebbe-49dd-939f-fc3bf70bf9d7","range":0,"rating":5,"reply":"We appreciate your awesome review, Heather! We know you have many options for storing your belongings and are committed to being the most organized, cleanest, courteous, and helpful storage solution in your neighborhood. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2022-02-22T12:12:00","review":"The staff was very courteous and helpful. The facility was clean and well organized.","source":"Google","submissionTime":"2022-02-22T00:00:00","userName":"Heather P."},{"reviewId":"0b34fd08-46f2-4ce8-af25-8419c392b3fd","range":0,"rating":5,"reply":"Queen O, Thanks so much for your review! We are thrilled to hear your experience with Dave at our property was positive and that he made sure you were taken care of by showing you a few units to choose from! Thank you for such kind words. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n\n","replyTime":"2022-02-15T16:21:00","review":"When I came to the facility I was greeted by Dave he is a very funny respectful gentlemen he showed me a few storages that he think I would like and I liked all of them. I picked one I wanted to take. So to all customers come here meet Dave he will take care of you cause he took care of me. He the Best and like he said property well kept up too.. Great Place to have your things.","source":"Google","submissionTime":"2022-02-15T00:00:00","userName":"Queen O."},{"reviewId":"6f7a998f-74e7-4cf2-8b56-db7f8ad31fc6","range":0,"rating":5,"reply":"Thank you for the kind review, Simon. We're glad Jim was able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2022-02-14T16:02:00","review":"Great service here. Jim Laurie helped us out really great I would recommend this location to others.","source":"Google","submissionTime":"2022-02-14T00:00:00","userName":"Simon P."},{"reviewId":"af6f9e46-29a0-4362-9d08-c38708af905e","range":0,"rating":5,"reply":"Hi Julia, thank you for recommending us. We're glad our team was so kind, very attentive, and very helpful. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-02-10T11:53:00","review":"everyone was so kind and very attentive would definitely highly recommend this location! very helpful and made the whole process easy for me. Thanks guys!","source":"Google","submissionTime":"2022-02-10T00:00:00","userName":"Julia Y."},{"reviewId":"310e3f70-4730-4131-803c-e2aa839c0ee0","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-02-08T13:13:00","review":"Very professional and knowledgeable upbeat and very helpful great experience","source":"Google","submissionTime":"2022-02-08T00:00:00","userName":"Michael H."},{"reviewId":"3514c1c2-1100-4eb3-9682-767e9db339b3","range":0,"rating":5,"reply":"Hi Eugenia, Thank you for taking the time to leave your review! We pride ourselves on having a knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jim! It's great to hear the cleanliness and security of our property met your expectations. As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2022-02-05T10:38:00","review":"Jim provided extra customer service. He was very knowledgeable about the storage services. The storage building is very clean and appears safe.","source":"Google","submissionTime":"2022-02-05T00:00:00","userName":"Eugenia V."},{"reviewId":"6f1ac460-b281-4b69-8292-ddb37886228a","range":0,"rating":5,"reply":"Hello, Jaz. Thank you for the 5-star review! We're so happy Dave could help. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2022-02-05T17:23:00","review":"Dave was great, he made the process quick and easy.","source":"Google","submissionTime":"2022-02-05T00:00:00","userName":"Jaz R."},{"reviewId":"22e5bd24-663f-4278-b200-628364b2644a","range":0,"rating":5,"reply":"Hi Matthew, Thanks so much for the amazing review! We are glad you found our team formal and great to work with. Thank you for choosing Extra Space! As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-01-26T16:23:00","review":"Great service. Very formal.","source":"Google","submissionTime":"2022-01-26T00:00:00","userName":"Matthew B."},{"reviewId":"8da31a09-8127-4f1b-8025-570527c143f2","range":0,"rating":5,"reply":"Thank you for the review, Patrick! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! It's so great to know they are doing well at maintaining our property clean. Please stop by the office or reach out to us at 888-storage if you have any questions!","replyTime":"2022-01-12T15:14:00","review":"Very accommodating services. Extremely clean and well kept inside and outside.","source":"Google","submissionTime":"2022-01-11T00:00:00","userName":"Patrick G."},{"reviewId":"2c4f060c-7696-4da3-9c4d-a3b96f106de3","range":0,"rating":3,"reply":"We're sorry to hear this, Walking Dead Fan. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?\n","replyTime":"2022-01-08T08:18:00","review":"Had a drive up unit for about 3-4 months .Was paying under 100.00 a month.Just got a notice  unit is going up 71.00 a month as of next month..went from 93.00 to 164.00...its a small unit ..highway robbery. Not at all what prices that are advertised today..","source":"Google","submissionTime":"2022-01-07T00:00:00","userName":"Walking D."},{"reviewId":"ca23f826-5cd8-4554-8f7e-4bd5a6a51e58","range":0,"rating":5,"reply":"Thanks for the review, Carol! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-01-05T14:03:00","review":"Excellent service!","source":"Google","submissionTime":"2022-01-05T00:00:00","userName":"Carol S."},{"reviewId":"30da8391-90d7-418d-a623-b80113f7cdc9","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Kathleen! We are so glad Dave and Jim could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-01-06T09:38:00","review":"Dave is an AMAZING customer service representative for Extra Space....Thank you again Dave for the ease of finding what we needed and Jim for the upcoming weather updates!!! Thank you !!!","source":"Google","submissionTime":"2022-01-05T00:00:00","userName":"Kathleen F."},{"reviewId":"ac266e6d-0850-470a-be38-67a79a12efa7","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Mark! We're so happy to hear Dave and Jim were able to make your rental process easy! Give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2021-12-29T10:20:00","review":"Professional, courteous friendly service.  Dave and Jim made the rental process exceptionally easy.","source":"Google","submissionTime":"2021-12-29T00:00:00","userName":"Mark H."},{"reviewId":"d262c8eb-bd3d-432c-b371-63ff2c943980","range":0,"rating":5,"reply":"Hi Jess, thank you for your review. We're glad Dave was super helpful, very informative, and wicked nice. We're committed to providing excellent customer service. Don’t hesitate to reach out if you need anything at 888-STORAGE.  \n","replyTime":"2021-12-22T08:44:00","review":"Dave was super helpful, very informative, and wicked nice. 12/10 customer service! Great man!","source":"Google","submissionTime":"2021-12-22T00:00:00","userName":"Jess D."},{"reviewId":"f6ca7bce-59fc-4f02-b2cd-c1acf0c48828","range":0,"rating":4,"reply":"Hi John, thanks so much for your review! We are thrilled to hear your experience was pretty good. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-12-01T09:23:00","review":"The first month free was a little misleading but other than that it was a pretty good experience","source":"Google","submissionTime":"2021-12-01T00:00:00","userName":"john t."},{"reviewId":"08f64cb7-25ea-4436-9e08-b47893735709","range":0,"rating":5,"reply":"Thanks for the review, Lauren! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-12-01T17:59:00","review":"Fast and friendly service","source":"Google","submissionTime":"2021-12-01T00:00:00","userName":"Lauren S."},{"reviewId":"28c3199f-297c-441d-a5c6-381c0fd04141","range":0,"rating":5,"reply":"Thanks for the kind words, Michael! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.\r","replyTime":"2021-11-17T09:12:00","review":"Very wonderful customer service. Would highly recommend them to anyone.","source":"Google","submissionTime":"2021-11-17T00:00:00","userName":"Michael J."},{"reviewId":"7bd4c6c5-6fb5-40e7-aadb-7596b70761cb","range":0,"rating":5,"reply":"Hi Ashley, thanks so much for your review! We are thrilled to hear your experience was great. Providing renters with clean and secure facilities is our top priority. We're glad Dave made the rental process a breeze and was very personable. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-11-17T14:01:00","review":"My husband and I had a great experience with Dave and getting our storage unit today. The office space was clean and welcoming, as well as having very clean and secure storage units. Dave made the rental process a breeze and was very personable.","source":"Google","submissionTime":"2021-11-16T00:00:00","userName":"Ashley D."},{"reviewId":"ecb20975-23ce-422b-b239-033c44e5121f","range":0,"rating":5,"reply":"Hi Janine, thank you for recommending us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-11-04T09:16:00","review":"I found this with just the right size for all my belongings.  Place is very clean and staff are always there to help with any questions.  I enjoyed my time there and so will you.  I highly recommend this place.","source":"Google","submissionTime":"2021-11-04T00:00:00","userName":"Janine C."},{"reviewId":"b5389779-31a3-4d68-837e-d2fdd4c26c67","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, John! We're so happy to hear Dave was able to make your rental process very easy! Give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2021-10-23T14:01:00","review":"Dave is a great guy made this very easy. Had a great experience!","source":"Google","submissionTime":"2021-10-23T00:00:00","userName":"John C."},{"reviewId":"eb3f2fa4-e8eb-40de-848d-f1c7bcb0d511","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Clear pricing. Friendly and helpful. Will use again.","source":"Google","submissionTime":"2021-10-19T00:00:00","userName":"Tipsy R."},{"reviewId":"7921728e-d42e-457d-a505-f1cab7a8ca74","range":0,"rating":5,"reply":"Thank you for the kind words, George! We're committed to providing excellent customer service. We're glad David will go out of his way to make sure everything is easy for the customers moving in or out. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-10-16T15:37:00","review":"Very happy with the service. David the manager will go out of his way to make sure everything is easy for the customers moving in or out .\nThanks  David and keep up the good work.","source":"Google","submissionTime":"2021-10-12T00:00:00","userName":"George B."},{"reviewId":"2dac441a-5bd2-4d9d-b94a-4ff265dc720b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Gate access everyday. Even when the office is closed. Only reason I left was rate change","source":"Google","submissionTime":"2021-10-11T00:00:00","userName":"kelly g."},{"reviewId":"e1451027-77fe-44e5-a68c-9ba11541715e","range":0,"rating":5,"reply":"Hi Kelsey, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Dave reflects that. Stop by our office if you need anything in the future!","replyTime":"2021-10-08T09:59:00","review":"The unit was clean and easily accessible. Dave, the store manager was more than helpful and funny. Would recommend this place to anyone.","source":"Google","submissionTime":"2021-10-08T00:00:00","userName":"Kelsey D."},{"reviewId":"10576ec2-555a-4b98-a14c-ab3c65a77ac0","range":0,"rating":5,"reply":"Hello, Dee. Thank you for the review. We're so glad we could meet your storage needs. Please let us know if you need any assistance or have any questions. We are always available at 888-storage!","replyTime":"2021-09-23T11:05:00","review":"I liked that it was easy to enter and exit without having to get help.  I also liked that the entire place was neat and clean and the area was nicely landscaped.","source":"Google","submissionTime":"2021-09-23T00:00:00","userName":"Dee F."},{"reviewId":"8cd199a1-dbb5-4a37-922f-c22adbd12d3f","range":0,"rating":5,"reply":"Hello, Paul. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-09-15T11:30:00","review":"Very helpful. Thank you!!","source":"Google","submissionTime":"2021-09-15T00:00:00","userName":"Paul A."},{"reviewId":"6e74b4e0-94f1-4db7-9e85-f741f48bc3f1","range":0,"rating":5,"reply":"Hello, Jeffrey. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-09-15T14:53:00","review":"Convenient location, friendly and effective staff.  Quick processing.  Thank you.","source":"Google","submissionTime":"2021-09-15T00:00:00","userName":"Jeffrey M."},{"reviewId":"b6393777-2372-4323-90aa-2e8394aef5f6","range":0,"rating":5,"reply":"Thank you for the kind words, Betty. We're glad Dave Almeida is very helpful and knowledgeable. Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2021-08-25T14:07:00","review":"Our location and our manager was excellent. Dave Almeida is very helpful and knowledgeable about the storage business.","source":"Google","submissionTime":"2021-08-25T00:00:00","userName":"Betty H."},{"reviewId":"578ef0a9-2f0b-4cff-9291-e091350911f0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The units themselves are reasonably priced comp to other facilities. The staff was quite professional and helpful when I arrived to complete my rental. Seems like they really care about doing a good job and taking pride in their work.","source":"Google","submissionTime":"2021-08-24T00:00:00","userName":"Jay W."},{"reviewId":"40c349a2-efa7-421e-9c8c-c14bce9d4579","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The receptionist was really friendly and guided me with tips on what to do with my drive-by storage container","source":"Google","submissionTime":"2021-08-24T00:00:00","userName":"Jon D."},{"reviewId":"b6613c70-c985-45be-a1cb-27d42edd9cf5","range":0,"rating":5,"reply":"Hello, Angela Dacosta. Thank you for the 5-star review! We're so happy Dave could help. If there is anything we can do for you, please let us know at 888-storage!","replyTime":"2021-08-19T16:51:00","review":"So easy to do it online. I looked at some other spaces but either had nothing available or were a lot more.\nDave was pleasant and easy to talk to. He was respectful and I felt at ease.","source":"Google","submissionTime":"2021-08-19T00:00:00","userName":"Angela D."},{"reviewId":"de6650a3-7980-4fdd-84b1-10cd73310be4","range":0,"rating":5,"reply":null,"replyTime":null,"review":"We had absolutely no issues, everything was explained perfectly . Dave was extremely helpful. He rode by as we were emptying the unit and let us borrow a broom to clean up. Answered all our questions and we left very satisfied thank you","source":"Google","submissionTime":"2021-08-18T00:00:00","userName":"Bernadette F."},{"reviewId":"b4e23ed9-40c7-4d4c-9500-b3e81155df8b","range":0,"rating":5,"reply":"Hi Jon. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dave! Let us know if we can?do anything else to help at 888-storage.\n","replyTime":"2021-09-03T17:11:00","review":"Dave was great.\n\nI was on a tight dead line and my pervuous storage plans had fallen through combining this with  vehicle storage is slightly complex with requirements for proof of registration and insurance (which I of course screwed up the first time).\n\nThis could have made for a nightmare of a day, but Dave's easy humor and competence made easy work of it.\n\nHighly recommended!","source":"Google","submissionTime":"2021-08-07T00:00:00","userName":"Jon P."},{"reviewId":"f53d5a9f-ba0e-48cd-a018-3923818bd9fa","range":0,"rating":5,"reply":"Thank you for the kind remarks, Lisa! We're so happy to hear we have your recommendation! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-09-02T17:14:00","review":"I new next to nothing about renting storage space and the \"agent\" explained everything and was perfectly nice. I highly recommend Extra Space Storage of Cumberland Rhode Island","source":"Google","submissionTime":"2021-08-06T00:00:00","userName":"Lisa T."},{"reviewId":"96f42fd1-6c39-42a4-83ec-9a86357414b6","range":0,"rating":5,"reply":"Hi Suzanne. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with David. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-08-31T16:11:00","review":"Extra Storage was extremely easy to deal with from reserving a storage unit on line to having a Live person follow up with me to go over everything. David was excellent, explained the contract to me, showed me to my unit and treated me like a customer should be treated! I would highly recommend this storage company to my friends and family!\nThank you!\nSuzanne","source":"Google","submissionTime":"2021-08-03T00:00:00","userName":"Suzanne P."},{"reviewId":"4af74cfd-ecd0-4b99-a11c-b57a06efb2a8","range":0,"rating":5,"reply":"Our team appreciates your review, Zachery. We are thrilled you had a great experience with Dave! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-07-23T13:59:00","review":"Easy and cheap. Props to daves. Thanks dave","source":"Google","submissionTime":"2021-07-23T00:00:00","userName":"zachery l."},{"reviewId":"66bcd0d7-5b28-4207-a0cd-3f47d7656d06","range":0,"rating":5,"reply":"Hi Denise, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Gary reflects that. Don't hesitate to stop by the office or contact us at (210) 880-0187 if you need anything.","replyTime":"2021-07-21T19:49:00","review":"Customer service at its finest ! I rented a unit online and immediately got a call from a friendly man named Gary! He explained everything to me! Even how to get to my unit! My unit was clean when I got there!","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"Denise M."},{"reviewId":"8d72285a-c4ce-4a5a-9441-85c36c9f6f8e","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Dave was helpful and personable. Pleasure to do business here....","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"Ron B."},{"reviewId":"1ed743d0-be0d-42d7-bd99-d0fbf3000982","range":0,"rating":5,"reply":"Hi David, thank you for your review. We're glad Dave is so friendly every time you go in there and greets you with a big smile on his face. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-07-21T12:57:00","review":"Dave is so friendly every time I go in there he greets me with a big smile on his face","source":"Google","submissionTime":"2021-07-21T00:00:00","userName":"David M."},{"reviewId":"b9d17b58-619b-4b8c-b7c5-defa7ae8e9c1","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Dave was fantastic and answered any questions we had.","source":"Google","submissionTime":"2021-07-21T00:00:00","userName":"Bill E."},{"reviewId":"f7c37759-d42c-4e0c-857c-19cf45c66379","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Extremely easy to get storage unit, came with lock too! very happy","source":"Google","submissionTime":"2021-07-12T00:00:00","userName":"Jennie"},{"reviewId":"938f7481-a3c5-4d6f-b5aa-c55ebe9776f6","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great customer service, extremely friendly and very professional. Would recommend to anyone.","source":"Google","submissionTime":"2021-06-25T00:00:00","userName":"Serg L."},{"reviewId":"8bdd9b80-674c-4610-9803-f5388f16d4a5","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very professional and caring staff!  Always made sure I was happy and had no problems!  Would highly recommend to anyone!  10 stars!!!","source":"Google","submissionTime":"2021-06-24T00:00:00","userName":"Don M."},{"reviewId":"b87cc104-8d35-40b2-b017-530d96f909a3","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Dave was so friendly and helpful throughout the process. The facility is very clean and well taken care of!","source":"Google","submissionTime":"2021-06-24T00:00:00","userName":"Danielle S."},{"reviewId":"52e94d9a-c7fe-41c2-a645-a1178c8420f4","range":0,"rating":5,"reply":"We appreciate you taking the time to share your feedback, Johnny. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you had a positive experience with David! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-06-12T12:49:00","review":"Very seldom do I leave reviews as I feel they’re often not warranted nor the service I’ve received in the past was substantial enough to do so. This is one of those rare occasions. I had the pleasure of meeting David. He was friendly, cordial and over-the-top helpful. The facilities were almost too clean and well maintained. The property landscape and curb appeal was appealing enough to mention. The containers are more spacious than I’d expected as well. But most importantly, the security at this facility leaves no doubt that my property will be safe.","source":"Google","submissionTime":"2021-06-12T00:00:00","userName":"Johnny T."},{"reviewId":"663f8a7d-d2d0-474c-9876-8563dd50f891","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I am very pleased with the service I received at Extra Space Storage in Cumberland. Everyone there is so nice especially Dave. I highly recommend this place to anyone who needs storage space. Thank you so much Dave and God Bless.??????","source":"Google","submissionTime":"2021-06-08T00:00:00","userName":"Estaloca"},{"reviewId":"8058c9f1-273a-40b8-a05b-7392fbbd92d9","range":0,"rating":5,"reply":"Hi Natalie, thank you for your review. We're glad Gary was very helpful, kind during your phone call, and answered all of your questions thoroughly. Thanks for recommending Extra Space Storage! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-05-22T15:10:00","review":"Gary was very helpful and kind during our phone call! He answered all of my questions thoroughly and provided excellent service. I definitely recommend that others use Extra Space Storage for their needs!","source":"Google","submissionTime":"2021-05-22T00:00:00","userName":"Natalie D."},{"reviewId":"26270e81-a306-493c-bea0-8e70258d5788","range":0,"rating":5,"reply":"Thank you for the kind words, Marc. We're glad Dave and Gary were able to help! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2021-05-17T08:21:00","review":"Both Dave and Gary were helpful and courteous towards my wife and I in acquiring our storage space.????","source":"Google","submissionTime":"2021-05-14T00:00:00","userName":"Marc M."},{"reviewId":"c148cbf7-9c80-42c5-a8dd-fe211aa48b60","range":0,"rating":5,"reply":"Your review and feedback are greatly appreciated, Meredith. We are thrilled you had a great experience with Dave! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-05-09T11:30:00","review":"The site manager, Dave, was super helpful and friendly! I submitted a request online close to closing, but Dave called me right away and we got everything set up in about 15 minutes.","source":"Google","submissionTime":"2021-05-06T00:00:00","userName":"Meredith J."},{"reviewId":"a2186ae7-3aa8-4db5-9d43-09f5dd70d692","range":0,"rating":5,"reply":"Hi Sonia, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage.","replyTime":"2021-05-08T14:38:00","review":"Very friendly staff and property is very well maintained.","source":"Google","submissionTime":"2021-05-05T00:00:00","userName":"Sonia S."},{"reviewId":"ac0a2320-5ccf-4858-a1c8-fb978b441d85","range":0,"rating":5,"reply":"Hi, Nao. Thank you for the 5-star review. We're so happy you had a great experience with Dave! Feel free to reach out at any time at 888-storage.","replyTime":"2021-05-04T16:54:00","review":"Really good place to storage your items and excellent member staff especially Dave, thanks.","source":"Google","submissionTime":"2021-05-01T00:00:00","userName":"Nao S."},{"reviewId":"6e9c3caa-2037-4f31-9954-ee611af0fe4e","range":0,"rating":5,"reply":"We appreciate the review, Nick! We're so thrilled you have had a positive experience with David! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.\n","replyTime":"2021-04-30T12:29:00","review":"David was very efficient, knowledgeable and friendly. Made me feel out of the many storage facilities that this is the safest and the perfect fit for me. If you have any doubts this is the place.","source":"Google","submissionTime":"2021-04-29T00:00:00","userName":"Nick D."},{"reviewId":"e6d7a17d-2e18-4fa4-8c9c-f7eb89addbf2","range":0,"rating":5,"reply":"Mary E., we are so happy to hear that Gary and David could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage.\n","replyTime":"2021-04-27T18:05:00","review":"Gary and David were very helpful.  The space was super clean.  I would rent space there again when needed. I highly recommend.","source":"Google","submissionTime":"2021-04-24T00:00:00","userName":"Mary E."},{"reviewId":"bfdf2fba-aaf0-4386-bd26-0c6266e5910f","range":0,"rating":5,"reply":"Thank you for the review, Bailey! We pride ourselves on having a friendly, accommodating staff and are so happy Gary was able to assist you! Feel free to reach out at any time at 888-storage.","replyTime":"2021-04-17T14:02:00","review":"Gary was extremely helpful with finding the right size storage unit for our needs. He is knowledgeable, friendly and had great tips for when we are ready to place our belongings inside. Thank you for all of your help! ??","source":"Google","submissionTime":"2021-04-13T00:00:00","userName":"Bailey T."},{"reviewId":"4134319b-7135-464e-a9c7-faf2a8bf092c","range":0,"rating":5,"reply":"We really appreciate you taking the time to share your experience with us, Mariah! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dave and Gary! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.\n","replyTime":"2021-04-12T16:37:00","review":"This is the first time my husband and I have rented a storage unit. Dave and Gary were so helpful in answering all of my questions! They were so kind and friendly over the phone, and renting the unit was an easy process. When we arrived at the unit, we couldn’t believe how clean and safe it was there! I highly recommend Extra Space Storage, especially the Cumberland location. We will definitely be renting here for a while!","source":"Google","submissionTime":"2021-04-06T00:00:00","userName":"Mariah S."},{"reviewId":"051a31a0-3cd7-4332-bbb2-d4247581766c","range":0,"rating":5,"reply":"Thank you for your feedback, Emanuel! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-04-12T13:16:00","review":"Clean, secure location. Staff was also very helpful.","source":"Google","submissionTime":"2021-04-06T00:00:00","userName":"Emanuel C."},{"reviewId":"41d5ef48-89ed-4933-9974-9bac237e858e","range":0,"rating":5,"reply":"Hi Julie, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-03-31T14:28:00","review":"I am so impressed with your company!! I did not give notice that we were gradually emptying out our unit and was done sooner than expected. It just so happened that the day we finished with emptying the unit was the monthly billing date. They credited out debit card which I was so great full for as they did not have to do that. The professionalism was extraordinary! I highly recommend Extra Space Storage and will definitely use them again if needed! Thank you so much!!!","source":"Google","submissionTime":"2021-03-31T00:00:00","userName":"Julie D."},{"reviewId":"e6f85c6a-0814-42ed-8191-45cbad2c75a6","range":0,"rating":5,"reply":"Thanks for the awesome review, John! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2021-03-27T11:10:00","review":"At first I didn't think it was going to go so well because they wanted to do everything over the phone with no personal contact, but it actually went perfectly and everything worked out better than I thought.  Thanks!!!","source":"Google","submissionTime":"2021-03-26T00:00:00","userName":"John D."},{"reviewId":"b34566b2-e9ce-4705-87ca-06579d54c799","range":0,"rating":5,"reply":"Thank you so much for your kind words, Luis. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n\n","replyTime":"2021-03-30T08:19:00","review":"What a great experience dealing with Gary, he is such a gentleman, very polite and professional, he offers excellent customer service. Reserving, then securing a storage unit was absolutely hassel free. I definitively recommend this place!!","source":"Google","submissionTime":"2021-03-23T00:00:00","userName":"Luis H."},{"reviewId":"bbbf9921-61a0-4cc0-bbf1-67df8ac147c9","range":0,"rating":5,"reply":"Hi Marcionilo, thank you for your review. We're glad our team was able to help! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-03-30T08:38:00","review":"I was very well attended, I had help from two employees who were working on Saturday.  Ease to rent a space.","source":"Google","submissionTime":"2021-03-23T00:00:00","userName":"Marcionilo P."},{"reviewId":"1204201d-b41b-4c8d-af6c-7a2091646db9","range":0,"rating":5,"reply":"Thanks for the kind words, Dana! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.\r","replyTime":"2021-03-28T14:41:00","review":"Great customer service experience! Would recommend this facility to anyone","source":"Google","submissionTime":"2021-03-22T00:00:00","userName":"Dana H."},{"reviewId":"70ed4fa6-59f9-4e99-90b0-716672f31394","range":0,"rating":5,"reply":"Hi, Chris! Thanks for the positive review, it means a lot to our team. Please call (401) 722-1211 if you have any questions about your rental. ","replyTime":"2021-03-25T17:50:00","review":"Great guys really helped me out","source":"Google","submissionTime":"2021-03-20T00:00:00","userName":"Chris D."},{"reviewId":"98eb6401-7a5b-42b0-a9ec-ab495371c511","range":0,"rating":5,"reply":"Thank you for your feedback, Jae! Providing renters with clean and secure facilities is our top priority. Don’t hesitate to reach out at 888-STORAGE if you need anything. ","replyTime":"2021-03-10T10:49:00","review":"Extra space always feels safe and clean!","source":"Google","submissionTime":"2021-03-10T00:00:00","userName":"Jae G."},{"reviewId":"4caba690-c709-4932-952f-5115dfda5dd9","range":0,"rating":5,"reply":"Thanks for the positive review, Eufry! We are glad you had a great experience with us. Don't hesitate to reach out to us at 888-storage if you need anything!?","replyTime":"2021-03-03T09:54:00","review":"The customer service is at an all time high","source":"Google","submissionTime":"2021-02-25T00:00:00","userName":"Eufry C."},{"reviewId":"c19cc393-f0e1-41b0-830e-aee830420edf","range":0,"rating":5,"reply":"Hi Tim, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-02-24T13:56:00","review":"Prompt service and clean facility.  Would recommend.","source":"Google","submissionTime":"2021-02-24T00:00:00","userName":"Tim W."},{"reviewId":"eecb57e5-3952-46b8-ae6f-23c7c5b65c43","range":0,"rating":5,"reply":"Thank you for your feedback, Felecia! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-02-19T14:54:00","review":"Very professional place I will come back if needed","source":"Google","submissionTime":"2021-02-08T00:00:00","userName":"Felecia D."},{"reviewId":"25f36c68-bccb-494f-8435-f9d3572bfb32","range":0,"rating":3,"reply":"Hi John, thank you for sharing your feedback with us. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?","replyTime":"2021-02-01T14:17:00","review":"I'm not crazy how they increased the price on me for $42 in the last year-and-a-half","source":"Google","submissionTime":"2021-01-30T00:00:00","userName":"John P."},{"reviewId":"84e395b3-a3b1-413c-8afc-ffe695b6cd47","range":0,"rating":5,"reply":"Thank you for your feedback and for being a loyal customer, Diane! We're glad Dave provided excellent customer service. We're happy to hear Gary was very friendly and helpful. Providing renters with clean and secure facilities is our top priority. We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-01-03T12:10:00","review":"I have rented a unit at this storage facility for almost 2 years and now I have just rented another one. I have received excellent customer service from Dave, who I mostly communicate with, and I have had conversations with Gary who is also very friendly and helpful. This facility is immaculate and very safe. Dave has gone above and beyond with helping us and I feel that these two gentlemen actual really care about their customers. Very refreshing to do business with people who care about the customers. Thank you!","source":"Google","submissionTime":"2021-01-03T00:00:00","userName":"Diane T."},{"reviewId":"dbb89b85-e7ee-4742-bcc5-2efab104aeb6","range":0,"rating":5,"reply":"Hello, William. Thank you for the review. We're so glad Dave could meet your storage needs. We are here to help at 888-storage, so let us know if you need anything!","replyTime":"2020-12-26T09:52:00","review":"Effortless transaction, Dave was very knowledgable and helpful in making my decision. A+ experience.","source":"Google","submissionTime":"2020-12-24T00:00:00","userName":"William C."},{"reviewId":"da437625-7799-4a35-b124-e86841a8e865","range":0,"rating":5,"reply":"Thanks for the kind words, Danny! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.\r","replyTime":"2020-12-19T08:43:00","review":"I was so glad to see how easy it was to get signed up for storage here. I was in a real pinch. These guys helped me out immediately and showed me how everything worked personally. I would recommend this place to everyone.","source":"Google","submissionTime":"2020-12-18T00:00:00","userName":"Danny T."},{"reviewId":"f8879366-a570-4912-9dd4-deaaa1c492f8","range":0,"rating":5,"reply":"Hi Linda, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Gary reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2020-12-07T11:29:00","review":"Gary was very nice to deal with.  We had to do the whole set up over the phone because of Covid which he explained the whole process which went very smoothly.   The whole complex is very clean as was my unit.   Would definitely do business with them again.","source":"Google","submissionTime":"2020-12-09T00:00:00","userName":"Linda F."},{"reviewId":"a239e0ac-028b-482d-a094-64891f989428","range":0,"rating":5,"reply":"Thanks, Craig! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We work hard to meet the expectations of our customers, and we're happy we hit the mark for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2020-12-04T18:39:00","review":"Extra Storage Space in Cumberland, RI (197 Dexter Street) is an excellent storage facility. The staff is helpful and always professional. The team helped me find the right unit for my needs and the monthly rate was very fair.\n\nI rented a unit for many months and found the facility itself to be very secure, I have been there to access my unit during both the day and night. The unit itself was also very secure and the lock I received from the team was a solid durable key padlock.\n\nDefinitely will return to Extra Storage Space for any future storage needs!","source":"Google","submissionTime":"2020-12-04T00:00:00","userName":"Craig C."},{"reviewId":"1bf89a48-791d-4203-bd3d-c0e96ba28d5b","range":0,"rating":5,"reply":"Hi Esteban4wd, thanks for leaving a rating! We’re lucky to have customers like you. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-12-02T14:15:00","review":"great customer service","source":"Google","submissionTime":"2020-12-02T00:00:00","userName":"ESTEBAN4WD"},{"reviewId":"ec9dac09-2919-4f16-84e6-0db56a0c337d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Michael! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!","replyTime":"2020-11-30T14:03:00","review":"Fast, easy, great follow up!  Do you need anything else?","source":"Google","submissionTime":"2020-11-30T00:00:00","userName":"michael a."},{"reviewId":"72c7e0ab-b080-4c0f-bf06-ab051b8d00a4","range":0,"rating":5,"reply":"Hi Friar, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Gary and Dave! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2020-11-24T16:21:00","review":"Gary and Dave are so friendly and helpful.  I rented a unit with them a couple of years ago and the experience was excellent.  They were always so nice, and the facility itself is very clean.  This is exactly why I chose the Cumberland facility again this time around.  I just recently called with a couple of questions that I had and Gary was very helpful.  He also helped me set up Easy Pay while we were on the phone.  Top notch operation!","source":"Google","submissionTime":"2020-11-24T00:00:00","userName":"Friar F."},{"reviewId":"6b4a059b-a79c-4293-9d91-9519fc720831","range":0,"rating":4,"reply":"Thank you for the review, Jean! We pride ourselves on having a friendly, accommodating staff and are so happy Dave and Gary were able to assist you! If you need anything in the future, feel free to stop by or call us at 888-storage.","replyTime":"2020-11-16T14:05:00","review":"Dave and Gary at the Cumberland location were great. Unfortunately, there was a bit of confusion at first. I was told by the woman on the reservation line that my rate would be prorated because I was only planning to store my rv for a week or so. She told me that I would not have to pay the entire month’s rate and I had a rude awakening when I arrived at the storage facility and told that $110 was due. Dave handled it with professionalism, and I still stored my rig there,  but felt duped that I was told anything by the reservation line to get me there.","source":"Google","submissionTime":"2020-11-14T00:00:00","userName":"Jean G."},{"reviewId":"0d37db2f-e016-4fc7-9d67-fb1968a6289a","range":0,"rating":5,"reply":"Hello, Marc. Thanks for the positive feedback. We're so happy we have customers like you and are glad to hear that Dave could help! Please call 888-storage if you have any questions.","replyTime":"2020-11-13T15:58:00","review":"Dave was great and very helpful. Thank you so much for the amazing service!","source":"Google","submissionTime":"2020-11-13T00:00:00","userName":"Marc P."},{"reviewId":"b9105c3d-1c37-4e1b-b1cb-91acdddac6f2","range":0,"rating":5,"reply":"Hi Cynthia, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please give us a call if you have any questions!","replyTime":"2020-11-13T13:52:00","review":"New, clean and well laid out.  Best rental rates around.","source":"Google","submissionTime":"2020-11-12T00:00:00","userName":"Cynthia T."},{"reviewId":"73a96dbf-09f2-42c0-81fd-2d268f0e9e8d","range":0,"rating":5,"reply":"Pat, thank you for the review! We are so glad you are satisfied with your rental rate! Let us know if we can?do anything else to?assist you at 888-storage.","replyTime":"2020-11-06T18:14:00","review":"Reasonable price and easy access","source":"Google","submissionTime":"2020-11-06T00:00:00","userName":"Pat C."},{"reviewId":"4cf8a2c8-02fd-4c83-a76a-6f2453664d52","range":0,"rating":5,"reply":"Thank you for the review, Gary! We pride ourselves on having a friendly, accommodating staff and are so happy Dave was able to assist you! We are always available at 888-STORAGE to assist you.","replyTime":"2020-10-30T11:21:00","review":"I rented a unit to store a car for the winter. There was a lot stuff to do on the web site so I contacted Dave and he was very helpful completing the process.","source":"Google","submissionTime":"2020-10-29T00:00:00","userName":"Gary H."},{"reviewId":"d3c9c0ba-cf1d-4912-a5c2-52e0ba812a49","range":0,"rating":5,"reply":"Thank you for the review, Nat! We pride ourselves on having a friendly, accommodating staff and are so happy Dave and Gary were able to assist you! Feel free to reach out at any time at 888-STORAGE.","replyTime":"2020-10-27T14:18:00","review":"Dave & Gary at Extra Space Storage were very helpful- they were able to set me up with a unit quickly & efficiently- Thank you: great job!","source":"Google","submissionTime":"2020-10-27T00:00:00","userName":"Nat H."},{"reviewId":"041bd183-d96c-4c43-a9b9-321c95c55d57","range":0,"rating":5,"reply":"Hi David, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Gary and Dave! Don't hesitate to stop by the office or contact us at 888-STORAGE if you need anything else in the future.\n","replyTime":"2020-10-20T12:35:00","review":"Both Gary and Dave at Extra Space Storage have been fantastic. I needed a vehicle storage compartment for my Corvette and Gary was kind enough to take me to one of the enclosed containers and show it to me. I spoke with both guys a few times on the phone and they were always pleasant and most informative each & every time. When it came time to renting a storage compartment Gary took me through every step of the way on the phone showing great patience with me. I would definitely recommend this facility dealing with either of those men 110%!!!!! Not only do they show exemplary customer service, they have some of the best rates around.","source":"Google","submissionTime":"2020-10-25T00:00:00","userName":"David T."},{"reviewId":"b51e6b6c-f413-4808-8ccd-3ecf82273ec3","range":0,"rating":5,"reply":"Hi David, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n","replyTime":"2020-10-15T08:00:00","review":"great service!","source":"Google","submissionTime":"2020-10-14T00:00:00","userName":"David C."},{"reviewId":"f210912a-3d48-47fd-8dd9-d38ae7b1fe19","range":0,"rating":5,"reply":"Hi Derek, we're glad Dave was helpful, patient in answering all your questions, and kept a safe distance at all times. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out if you need anything! ","replyTime":"2020-10-08T10:54:00","review":"Dave was helpful, patient in answering all my questions, kept a safe distance at all times..over-all great experience","source":"Google","submissionTime":"2020-10-07T00:00:00","userName":"Derek D."},{"reviewId":"030a75ea-f560-4df7-a13d-368f07b8f35a","range":0,"rating":5,"reply":"Alan, we are so happy to hear that Dave could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if you need any assistance or have any questions. We are always available at 888-STORAGE!\n","replyTime":"2020-09-22T16:29:00","review":"Dave Almeida was friendly, helpful, efficient & thorough. The facility is very clean, well lit (at night), & it has generous access hours (from 6 AM to 10 PM). Plus, they offer you a free, no obligation month of usage to become acquainted with their services. You can't be it!","source":"Google","submissionTime":"2020-09-22T00:00:00","userName":"Alan M."},{"reviewId":"003e72f3-ef05-48d5-b916-0abfbdffd6e7","range":0,"rating":5,"reply":"Hi Barb, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out if you need anything! ","replyTime":"2020-08-11T08:44:00","review":"Very friendly Staff and efficient rental process. Facility is very clean.","source":"Google","submissionTime":"2020-08-10T00:00:00","userName":"Barb W."},{"reviewId":"0f194a96-b368-4fb5-b0ad-0b50cd47e63a","range":0,"rating":5,"reply":"Thank you for the kind words, Eliud! We're committed to providing excellent customer service and we are happy Dave could help you. Please let us know if you need anything!","replyTime":"2020-08-06T18:34:00","review":"Dave the sales rep was very polite, friendly and above all very thorough with the rental. Thank you for your help","source":"Google","submissionTime":"2020-08-06T00:00:00","userName":"eliud d."},{"reviewId":"00bc228c-4398-4c3f-8225-69612a2fd099","range":0,"rating":5,"reply":"Hi Christina, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We are always available at 888-STORAGE to assist you.\n","replyTime":"2020-08-04T18:51:00","review":"I am impressed as to how clean the facility is.  My 5x8 unit is perfect for box storage and the roll up door is light and glides easily.","source":"Google","submissionTime":"2020-08-04T00:00:00","userName":"Christina G."},{"reviewId":"100eb91d-bd4e-4559-a36e-fe4fa4a7be18","range":0,"rating":4,"reply":"Hi, Michael! Thanks for the positive review, it means a lot to our team. Let us know if we can?do anything else to?assist you!","replyTime":"2020-07-21T11:28:00","review":"Very helpful","source":"Google","submissionTime":"2020-07-30T00:00:00","userName":"Michael B."},{"reviewId":"33d7f6d2-355d-4934-812f-9f0ecc1d371e","range":0,"rating":5,"reply":"Thank you for your kind words, Sara. Security is our top priority and we appreciate that you have trusted us with your belongings! Please call 888-STORAGE if you have any questions.","replyTime":"2020-07-30T13:48:00","review":"Dave was super helpful in helping me understand the different options and pricing. Felt so comfortable storing my belongings here. Highly recommend!!","source":"Google","submissionTime":"2020-07-29T00:00:00","userName":"Sara W."},{"reviewId":"ea37fb4c-eb0e-47d1-9f18-b90d85b500ca","range":0,"rating":5,"reply":"Thank you for the excellent rating, Nicole! We're happy we were able to provide a smooth rental experience. We're committed to providing excellent customer service.  We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by the office if you need anything. ","replyTime":"2020-07-29T08:27:00","review":"Very smooth process to get a storage unit here. Great customer service! Everything is clean and well kept. Easy to find your way around. Prices are about average. The only thing I would suggest could be improved just for time/effort purposes would be if payment info could be done online versus over the phone. The process of playing phone tag to give credit card info was a little stressful/tedious in the middle of packing and moving, but it was just a very minor detail. Everything else was great!","source":"Google","submissionTime":"2020-07-28T00:00:00","userName":"Nicole J."},{"reviewId":"b37966c5-8abe-4717-9c5f-3e6fff0ac2b5","range":0,"rating":5,"reply":"Hi Pamela, thank you for your review. We're glad Gary was nice, kind, and helpful. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-07-29T09:10:00","review":"I had the nicest and kindest man helping me out .Gary is a #1 sales person in my book","source":"Google","submissionTime":"2020-07-28T00:00:00","userName":"Pamela a."},{"reviewId":"53e7bdd8-6615-448a-a4d5-003fc9b02d0a","range":0,"rating":4,"reply":"Hi Betsy, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that.","replyTime":"2020-07-28T16:22:00","review":"The office is easy to work with. The site is clean and well taken care of.","source":"Google","submissionTime":"2020-07-27T00:00:00","userName":"Betsy M."},{"reviewId":"36266261-c4e1-48af-b12f-60b05668df89","range":0,"rating":5,"reply":"Thank you for the excellent rating, In The Mix With G! We're happy we were able to provide an easy rental experience! Please stop by the office if you need anything!","replyTime":"2020-07-24T12:24:00","review":"Process was simple easy and fast","source":"Google","submissionTime":"2020-07-23T00:00:00","userName":"In t."},{"reviewId":"bdf3398f-ec9d-4d80-a1ff-047acfa2752c","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Katie! We are so glad we could meet your storage needs. ","replyTime":"2020-07-22T12:33:00","review":"Great clean units and wonderful customer service!!!","source":"Google","submissionTime":"2020-07-21T00:00:00","userName":"Katie T."},{"reviewId":"973331cb-0689-4812-8a8b-8acdde1ad9bc","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kelli! We are so glad we could provide you with a 5-star experience.","replyTime":"2020-07-14T16:00:00","review":"Manager was great in helping me select the right unit and explained everything perfectly. I did not have any questions left after leaving","source":"Google","submissionTime":"2020-07-18T00:00:00","userName":"Kelli l."},{"reviewId":"41416963-1962-48af-87bc-8b2f0bae3aa6","range":0,"rating":5,"reply":"Thank's for the awesome review, Donna! Extra Space is committed to keeping our customers and staff safe so we are glad to hear your experience reflects that! We're so happy to hear Dave could safely assist you and that you chose to rent with Extra Space! Our team will continue to work hard to meet your storage needs, so let us know if you need anything!","replyTime":"2020-07-19T12:13:00","review":"I'm so glad the competitor that I went to this morning was so rude and didn't care if they rented me a unit or not. That's how I found Dave at Extra Storage. I went on line, reserved at his location, got a call from corporate, went to the facility I was going to rent from, and even though we are in this demanding pandemic and all of the PPE and protocols they had in place at Extra Space on Dexter Street in Cumberland was awesome,  Dave took care of me at a distance, walked me though what I needed to do to secure my storage unit and I was on my way... From Frazzled to fantastic!  thank you so much for your great customer service!","source":"Google","submissionTime":"2020-07-18T00:00:00","userName":"Donna S."},{"reviewId":"7d775f7f-c86a-47e1-9b42-92b0c5afd051","range":0,"rating":5,"reply":"Thanks for the kind words, Daniel! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.\r","replyTime":"2020-07-17T11:49:00","review":"There was fast friendly and got me a storage container explained everything everything is easy to do I would recommend it","source":"Google","submissionTime":"2020-07-17T00:00:00","userName":"Daniel C."},{"reviewId":"8ce46182-452f-4248-9441-c60c458e7bed","range":0,"rating":5,"reply":"Hi Lynn, we're glad Dave and Gary were able to help! We're committed to providing excellent customer service. Let us know if you need any future assistance! \n","replyTime":"2020-07-13T18:54:00","review":"Dave the manager was very helpful. I was registered for a roomy unit with a rent that was fraction of what other sites charged.\nWhen I moved in 2 days later, Gary the assistant manager helped me find and open my unit, which was move-in ready. \nim very happy with the condition of the units and the customer service!","source":"Google","submissionTime":"2020-07-13T00:00:00","userName":"Lynn A."},{"reviewId":"241099bb-a2fe-475c-8d7a-889fa6cb48fb","range":0,"rating":5,"reply":"Thank you, Hanna! It's wonderful to hear you had a positive experience with Dave and want you to know that we are here to assist you with any further storage needs! Give us a call at (401) 722-1211 if anything comes up! Thanks for recommending Extra Space Storage! ","replyTime":"2020-07-07T15:37:00","review":"The renting process was super easy! All communication was clear and straightforward. Dave was so helpful when explaining everything in detail and was also so friendly and kind! I will definitely use Extra Space again for any future storage needs and recommend it for anyone looking now!","source":"Google","submissionTime":"2020-07-07T00:00:00","userName":"Hanna F."},{"reviewId":"4f842c97-180a-4517-9074-962ed63aac46","range":0,"rating":5,"reply":"Thank you for the kind words, Chi. We're glad Gary greeted you and asked me to please wait while he took care of the customer on the phone. We pride ourselves on having a professional staff and are thrilled to hear your experience reflects that.  Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2020-06-29T18:19:00","review":"Gary C. Was amazing!! He was on a call when I walked in and he excused himself from the convo, greeted me and asked me to please wait while he took care of the customer on the phone. His demeanor was excellent and he was very professional! KUDOS Gary!! You represent ESS very well!!","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Lindsey S."},{"reviewId":"0508e9b2-a327-4ebf-9d17-c7fce8b1f54c","range":0,"rating":5,"reply":"Hi Cheryl, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful, and professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage! \n","replyTime":"2020-06-29T18:24:00","review":"Thank you for all your help in picking out the best storage unit for our needs. You were very friendly and professional. I was impressed on how clean the units and facility is. I highly recommend this place!!","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Cheryl B."},{"reviewId":"27705bf9-ddc8-4e5f-b3cc-31445366c814","range":0,"rating":5,"reply":"Thank you for the kind words, Joyce! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-06-14T09:14:00","review":"Process was easy, everything was completed online after initial phone call to office. Went today to get keys and lock, etc. Again, straightforward and friendly customer service. Unit is huge and very clean, with very easy access. Masks and one customer at a time in the office due to Covid.","source":"Google","submissionTime":"2020-06-13T00:00:00","userName":"Joyce I."},{"reviewId":"eb340fee-e28e-40af-b575-958297ce0d4c","range":0,"rating":5,"reply":"Wow, Rosa, first of all, we are so sorry to hear that you are going through an illegal eviction. We wish you the best in finding a new home soon! Thank you so much for taking the time to share your experience with our staff. We pride ourselves on having a caring, and professional team so we are thrilled to hear that they went out of their way to help you. Don't hesitate to reach out if you need anything!","replyTime":"2020-06-12T15:48:00","review":"Thank you to the woman working at the Attleboro site who answered my call  and Dave at the Cumberland Rhode Island Extra Space storage site!!! I'm going thru an illegal eviction right now and they both went out of their way to help me!! The woman in Attleboro Extra space storage was kind sweet and patient! She referred me to Cumberland to help find a storage size (they didn't have it available) that I needed. Dave kept in contact with me via phone and helped me with every step! He was also patient, very helpful, kind, and most importantly very PROFESSIONAL!! THANK YOU BOTH FOR YOUR HELP AND THANKS EXTRA SPACE STORAGE FOR HIRING SUCH AWESOME FOLKS WITH GREAT CUSTOMER SERVICE!","source":"Google","submissionTime":"2020-06-12T00:00:00","userName":"Rosa R."},{"reviewId":"b6313405-2bab-4644-99f2-5f13faaa2c2d","range":0,"rating":5,"reply":"Hi David, Thank you for taking the time to leave your feedback! We are happy to hear the process was easy, informative, and painless. We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! \n","replyTime":"2020-06-08T14:30:00","review":"Set up RV storage with Gary at Extra Space Storage in Cumberland RI. The process was easy, informative, and painless. Gary knows his stuff and was VERY helpful. Definitely a go-to storage place. I highly recommend this business for your storage needs.","source":"Google","submissionTime":"2020-06-08T00:00:00","userName":"David W."},{"reviewId":"868c4825-4894-4e72-9a82-230da83680c1","range":0,"rating":5,"reply":"Thank you for the great review, Kathy. We're so glad you had a positive experience with us. If you ever need anything feel free to stop by!","replyTime":"2020-05-29T18:32:00","review":"Very helpful and knowledgeable!","source":"Google","submissionTime":"2020-05-29T00:00:00","userName":"Kathy C."},{"reviewId":"01c7f7a4-9286-4d9d-bbe6-72d75a05e44a","range":0,"rating":5,"reply":"Hi Brendan, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, friendly staff, so we are thrilled to hear that Dave explained everything in detail. We are here to help with any future storage needs! \n","replyTime":"2020-05-15T11:23:00","review":"The facility manager, Dave Almedia, was very helpful in securing my unit. Polite, friendly and informative. Very easy to do business with and explained everything in detail. I would rent from this facility again in the future.","source":"Google","submissionTime":"2020-05-15T00:00:00","userName":"Brendan K."},{"reviewId":"f9d5b82e-20cd-4949-9dd1-17aeb728da7b","range":0,"rating":5,"reply":"Welcome, Jessica! We're pleased to hear you've had a positive experience throughout the rental process with Dave and Gary. Thank you for trusting us with your belongings. Stop by our office if you need anything in the future!\n","replyTime":"2020-05-13T15:47:00","review":"LOVED our experience with Extra Space on Dexter St in Cumberland.  Immaculate, plenty of light, excellent customer service and clean, DRY, storage units.  I always felt safe going to our unit and really appreciated the phenomenal customer service at this location (Dave & Gary are the BEST).","source":"Google","submissionTime":"2020-05-11T00:00:00","userName":"Jessica B."},{"reviewId":"61d73772-928c-4771-af60-70820d7a71ba","range":0,"rating":3,"reply":"Hi Paul, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.\n","replyTime":"2020-06-19T16:20:00","review":"Be careful they jack the rent before a year is even over. So I left.  But you could rent today for what I previously paid.","source":"Google","submissionTime":"2020-05-07T00:00:00","userName":"Paul D."},{"reviewId":"1c64574e-2f05-4964-9fbb-98a422958341","range":0,"rating":5,"reply":"Aaron, we're committed to providing excellent service and we're glad our team was able to help with your storage needs! Don't hesitate to reach out if you need anything from us. ","replyTime":"2020-03-14T07:52:00","review":"Outstanding customer service! Best I’ve had in awhile!","source":"Google","submissionTime":"2020-03-13T00:00:00","userName":"Aaron S."},{"reviewId":"921484ce-cd56-456b-ae24-3635bbf41550","range":0,"rating":5,"reply":"We’re glad you chose Extra Space, Kendra. We're committed to providing excellent service and we're glad you had a positive experience renting with our team! Call us at (401) 722-1211 with any questions! ","replyTime":"2020-03-04T13:50:00","review":"Excellent customer skills! Huge help with all my questions and getting me into my unit! Glad to see there are still people in this world who enjoy their jobs.","source":"Google","submissionTime":"2020-03-04T00:00:00","userName":"Kendra D."},{"reviewId":"3b797884-c13e-4ec6-b0d9-d59b2e9f0a0e","range":0,"rating":5,"reply":"We appreciate you taking the time to provide your feedback, Jay. We're glad to hear it was very easy to set up. Stop by the office if you need anything.  ","replyTime":"2020-02-29T08:26:00","review":"Very easy to set up.","source":"Google","submissionTime":"2020-02-28T00:00:00","userName":"Jay D."},{"reviewId":"e0d5ecc8-a82c-4f41-9bd8-77e310e8def4","range":0,"rating":3,"reply":"Thank you for leaving us a rating, Ali. We?d love to hear how we could earn 5 stars from you. If there's something that we can do to improve your experience, please feel free to give us a call at (401) 722-1211.","replyTime":"2020-01-14T16:17:00","review":"Basic storage facility","source":"Google","submissionTime":"2020-01-14T00:00:00","userName":"Ali D."},{"reviewId":"c551761e-3457-4a88-8a2f-c07cbddceec2","range":0,"rating":5,"reply":"Your kind words mean a lot to us, Paris! It is wonderful to hear that Gary and Dave worked together to provide a smooth rental experience! Security is our top priority and we appreciate that you have trusted us with your belongings. Thank you for choosing Extra Space for your storage needs! Let us know if we can do anything else to assist you. ","replyTime":"2020-01-04T09:38:00","review":"Gary and Dave were so wonderful and very thorough. I left with all of my questions answered and in all my years of moving, I?ve never felt more secure in the safety of my belongings and the genuine care of those who work in the office is so reassuring. Wonderful staff and a very clean and safe storage center!","source":"Google","submissionTime":"2020-01-03T00:00:00","userName":"Paris L."},{"reviewId":"412342dd-0d24-42e4-94c6-d28d0992fbe9","range":0,"rating":5,"reply":"Hi Michael, thank you for your review. We're glad David made the process very smooth and explained everything. Let us know if we can do anything to assist you! \n","replyTime":"2019-12-27T10:59:00","review":"David made the process very smooth and explained everything.","source":"Google","submissionTime":"2019-12-26T00:00:00","userName":"Michael F."},{"reviewId":"4a4fdcef-06d7-4ca9-b233-bccd62a37ae4","range":0,"rating":5,"reply":"Thank you for letting us help with your storage needs, Justin! We appreciate your business and are here to help if you need any future assistance. ","replyTime":"2019-12-20T15:59:00","review":"Great Experience. Excellent Customer Service.","source":"Google","submissionTime":"2019-12-20T00:00:00","userName":"Justin G."},{"reviewId":"a648855e-7898-4fa8-85b3-22bb62c3d629","range":0,"rating":5,"reply":"Hi Brian, we're glad Dave and Rachel were able to help you transfer to a new unit! We pride ourselves on having a friendly, professional staff and are thrilled to hear your experience reflects that. Let us know if we can do anything to assist you! \n","replyTime":"2019-12-21T10:15:00","review":"Dave and Rachel were great at helping me transfer to a new unit! Very friendly,  professional,  and personable. Facility is clean and well lit. Unit is spotless","source":"Google","submissionTime":"2019-12-20T00:00:00","userName":"Brian B."},{"reviewId":"336d360c-d0f0-4d1e-a843-712ed8f78834","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Donny! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2019-12-09T10:39:00","review":"Dave and Gary have been so nice to work with they help out whenever it is possible.I'm still there because of their service \n\n12/6/19 still so happy with the facility I just rented a second unit","source":"Google","submissionTime":"2019-12-06T00:00:00","userName":"Donny H."},{"reviewId":"7d2c7b2b-9e49-4a18-9d0e-dd987d17a019","range":0,"rating":5,"reply":"Albert, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We really appreciate your business and are here to help if you need anything.","replyTime":"2019-12-07T12:06:00","review":"Dave was very nice and helpful assisting us get a unit.This facility is very clean and well lit too.","source":"Google","submissionTime":"2019-12-06T00:00:00","userName":"Albert M."},{"reviewId":"5598c9f6-41fa-439d-b4a6-90e8b7b8c415","range":0,"rating":5,"reply":"Kira, thank you for taking the time to leave your feedback. We love hearing that your experience has been positive and hope you know that we appreciate your business! Give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2019-11-29T13:35:00","review":"Really appreciated the personal way that the associates (Kim and Dave) made me feel considered and taken care of as I was moving my things into storage. My dates shifted around a lot and they were very attentive to making sure I was getting the best deals and keeping my reservation! Thank you both!","source":"Google","submissionTime":"2019-11-29T00:00:00","userName":"Kira M."},{"reviewId":"89fe9172-7d36-4c73-b7d7-b96b31301a53","range":0,"rating":4,"reply":"Thank you for leaving us a rating, Patricia. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (401) 722-1211 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.\n","replyTime":"2019-11-17T13:25:00","review":"Price high told me 99 dollars a month charged me 140 next month 1st month free but don't go up on rates when I sigh contract for 99","source":"Google","submissionTime":"2019-11-17T00:00:00","userName":"Patricia M."},{"reviewId":"d697e91d-9138-43b1-83e7-199dd9553d82","range":0,"rating":5,"reply":"Thank you for the kind words, Karissa! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage!\n","replyTime":"2019-11-17T07:50:00","review":"absolutely amazing customer service!! we got all the info we needed to find the perfect unit, and the building was very very clean. getting all of our items in our unit for storage went so smoothly! also a very great price for a climate controlled unit!!! would definitely recommend!!","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Karissa C."},{"reviewId":"1579f955-db70-4a7a-90f5-4d0a48967f9e","range":0,"rating":5,"reply":"Tommy, we appreciate you recommending us to your friends and family. Gary is an asset to our team and we're so glad that we have hardworking employees like him! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2019-11-12T11:46:00","review":"Gary was amazing! He completed the leasing process in a speedy, informative, and clear manner. I can?t say enough about Gary, he?s truly a model employee. I would strongly recommend Gary and Extra Space Storage.","source":"Google","submissionTime":"2019-11-12T00:00:00","userName":"Tommy M."},{"reviewId":"4973159f-0d1b-4168-b8df-0cadce16d98e","range":0,"rating":5,"reply":"Good Vlogs, thanks so much for your review! Give us a call at (401) 722-1211 or stop by the office if you need anything. Our team is happy to help with any of your storage needs!","replyTime":"2019-11-12T11:43:00","review":"Very happy with service from extra space will always go back if needed.","source":"Google","submissionTime":"2019-11-12T00:00:00","userName":"Good V."},{"reviewId":"36c67ce9-b16e-401c-9f44-e7e1b9052963","range":0,"rating":5,"reply":"This is great feedback Barbara, thank you! We're glad Gary was able to help with your storage needs! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.","replyTime":"2019-11-10T08:11:00","review":"The location made it easy to find, Gary was super helpful...relatable and nice. He made the experience of renting a storage space easy. I highly recommend Extra Space Storage.","source":"Google","submissionTime":"2019-11-09T00:00:00","userName":"Barbara B."},{"reviewId":"7fdf17f0-8bd2-4950-b32b-3d5c0b1e5db3","range":0,"rating":5,"reply":"Hi Kelly, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive!  We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Let us know if we can do anything to assist you!\n\n","replyTime":"2019-11-03T12:47:00","review":"This place is very clean. Gary is very friendly. He explained everything in detail.","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Kelly M."},{"reviewId":"6264f165-2a84-4ebd-bd21-6df1f8373db0","range":0,"rating":5,"reply":"Hi _squidward_, thank you for your review. We're glad Gary was able to help! Let us know if we can do anything to assist you!\n","replyTime":"2019-12-25T22:02:00","review":"Good job Gary! Thanks for all your help ??","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Yee .."},{"reviewId":"231697b5-dbcc-496f-9949-9109a5c19a95","range":0,"rating":5,"reply":"Thank you for your kind words and recommendation, Stephen! We know that your items are important to you, so we make it a priority to provide a clean and secure self-storage facility. We are thrilled to hear your experience with Racheal and Dave was positive and are here to help if you need any future assistance!  ","replyTime":"2019-10-25T07:40:00","review":"I met with Racheal and Dave this morning.  Very nice people.  They showed me the storage space and got all the paperwork done quickly., explained all the details and answered all my questions.  Facility grounds and units are clean and secure.  Highly recommend.","source":"Google","submissionTime":"2019-10-24T00:00:00","userName":"Stephen N."},{"reviewId":"a8b4038b-1130-44b9-9540-00847e59376f","range":0,"rating":5,"reply":"Hi Jose, thanks so much for your review! We are thrilled to hear your experience with Dave was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!","replyTime":"2019-10-12T08:20:00","review":"Great job dave","source":"Google","submissionTime":"2019-10-11T00:00:00","userName":"Jose R."},{"reviewId":"ffff8dd7-7d98-4bc0-9049-90796f092a58","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Bradley! We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience reflects that. We're glad Dave explained everything. We really appreciate you taking the time to share your experience with us. Thank you for choosing Extra Space.","replyTime":"2019-10-01T12:25:00","review":"Dave was a great salesman and very knowledgeable. He explained everything to us from prices to recommenced ways to store our items. We are very happy with our experience and are very excited to start storing here.","source":"Google","submissionTime":"2019-09-30T00:00:00","userName":"Bradley C."},{"reviewId":"ce0bc200-43d5-4550-87a3-f6f5355263bd","range":0,"rating":5,"reply":"Thank you for the kind words, Loryann! We're committed to providing excellent customer service. We pride ourselves on having a friendly staff and are thrilled to hear your experience with Dave reflects that. Let us know if we can do anything to assist you!\n\n","replyTime":"2019-10-01T12:34:00","review":"I'm so happy with the service I got from Dave Almeida. He is such a nice and friendly person with a good heart. He made me feel very comfortable like if I was at home made me laugh but most especially explain the service they provide for customer's. Dave personality is amazing If I was to clone him I would put him in every retail possible. He has a wonderful personality couldn't ask for something better than that especially when renting a space for the first time. I personally want to thank him for all his wise words to help me. He really listens to customers and their needs and takes his time. I know I'm all over the place but I want to thank extra storage place. The only thing I forgot to ask him was what happens if you find a place to move in after renting the storage place for a few days or weeks? One other thing he should definitely get a raise he deserves it.","source":"Google","submissionTime":"2019-09-30T00:00:00","userName":"Loryann H."},{"reviewId":"6dedaa11-32c9-498d-8e70-f9814fb68b9a","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Erin! We pride ourselves on having a knowledgeable, friendly staff and are thrilled to hear your experience reflects that. We're glad Dave explained everything and answer all of your questions. Don't hesitate to reach out if you need anything!","replyTime":"2019-10-01T12:27:00","review":"My husband and I came here to rent a unit. We met Dave, who was very knowledgeable and friendly. We had everything explained to us, and he took the time to answer all of our questions. We are very happy with the experience he provided us!","source":"Google","submissionTime":"2019-09-30T00:00:00","userName":"Erin C."},{"reviewId":"86786fbf-91a4-4b80-8a3e-ec3842045691","range":0,"rating":5,"reply":"Thanks for your feedback, Robert! We work hard to meet the expectations of our customers, and we're happy to hear Dave hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2019-09-28T08:06:00","review":"Dave is a really good guy.","source":"Google","submissionTime":"2019-09-27T00:00:00","userName":"ROBERT S."},{"reviewId":"dc032449-aa19-4c5f-a0fe-dd847e4319ff","range":0,"rating":5,"reply":"Thanks for being a loyal customer, Brian! We're glad we were able to meet your storage needs. \n","replyTime":"2019-05-28T13:21:00","review":"Great prices","source":"Google","submissionTime":"2019-09-21T00:00:00","userName":"Brian R."},{"reviewId":"e4b8f57c-5fed-4fec-957d-69d4804f9d93","range":0,"rating":5,"reply":"Hi Andrew, thank you for your review. We're glad our team was able to help! Stop by the office if you need anything.\n","replyTime":"2019-09-14T13:46:00","review":"Very helpful on short notice!","source":"Google","submissionTime":"2019-09-14T00:00:00","userName":"Andrew T."},{"reviewId":"a6b919f5-cfab-4851-8bca-c676ca18e72d","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Denise! We pride ourselves on having a helpful, professional staff and are thrilled to hear your experience with Gary and Dave reflects that. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by the office if you need anything.","replyTime":"2019-09-10T11:24:00","review":"Gary and Dave are very courteous, helpful, thorough and professional. And the biggest bonus is renting in a new, clean, maintained, climate controlled storage unit!","source":"Google","submissionTime":"2019-09-10T00:00:00","userName":"Denise B."},{"reviewId":"67930a6c-e9ef-4935-be6f-24f2b5eb1ac7","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Eric! We pride ourselves on having a helpful, knowledgeable staff and are thrilled to hear your experience reflects that. We're glad Gary and David gave you a tour and explained the process thoroughly. Don't hesitate to reach out if you need anything!","replyTime":"2019-09-10T10:26:00","review":"Gary and David were both beyond helpful and knowledgable. They gave me a tour and explained the process thoroughly and made it easy for me to clearly understand all the documentation, payments and much more. Service with a smile and a couple laughs, the way customers should be treated! Couldnt have asked for a better experience. Thanks guys!","source":"Google","submissionTime":"2019-09-09T00:00:00","userName":"Eric L."},{"reviewId":"611853aa-509d-422a-b0e4-711fd74eaec8","range":0,"rating":5,"reply":"Hi Francisco, we're glad Dave and Rachel were able to help! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage!\n","replyTime":"2019-09-07T13:42:00","review":"Dave and Rachel are the best in here I got taken care off and the place is really clean highly recommend","source":"Google","submissionTime":"2019-09-06T00:00:00","userName":"Francisco R."},{"reviewId":"fda3054e-e4aa-43b1-83ab-43a6d8bb4f97","range":0,"rating":5,"reply":"Thank you for the kind words, Derrick! We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-09-03T13:23:00","review":"Very nice ,good customer service .","source":"Google","submissionTime":"2019-09-03T00:00:00","userName":"Derrick J."},{"reviewId":"21a1bd85-5170-4565-bbda-4816376d0efb","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Robin! We pride ourselves on having a knowledgeable, helpful staff and are thrilled to hear your experience reflects that. We're glad Dave made this visit enjoyable. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-08-29T16:08:00","review":"Dave was extremely knowledgeable and very helpful.  Made this visit enjoyable.  Thank you for having such wonderful employees.","source":"Google","submissionTime":"2019-08-29T00:00:00","userName":"Robin M."},{"reviewId":"0f79a83a-454e-4e2f-ac9d-d9c2243cace1","range":0,"rating":5,"reply":"Thank you for the review, Devin! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out if you need anything!","replyTime":"2019-08-25T13:33:00","review":"Was extremely helpful and very friendly!!","source":"Google","submissionTime":"2019-08-24T00:00:00","userName":"Devin R."},{"reviewId":"84ce2a68-a5a1-4b54-828e-22d64f552ae4","range":0,"rating":5,"reply":"Welcome to Extra Space, Viviana! We're so glad to hear Dave was able to accommodate your storage needs! Let us know if we can do anything else to assist you! ","replyTime":"2019-08-26T12:18:00","review":"Just rented a unit. All good so far! Dave was quite accommodating.","source":"Google","submissionTime":"2019-08-24T00:00:00","userName":"Viviana G."},{"reviewId":"3a32bebc-fb0d-42f0-958e-8738ddf227fe","range":0,"rating":3,"reply":"Thank you for leaving us a rating, Donna. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (401) 722-1211 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.","replyTime":"2019-08-26T14:23:00","review":"Units are ok but always increasing prices even after you are there.","source":"Google","submissionTime":"2019-08-24T00:00:00","userName":"Donna B."},{"reviewId":"8ed39221-f4d5-4d09-9315-949eb4b51088","range":0,"rating":5,"reply":"Hey Louis, thank you for your kind words! We love hearing your feedback and are thrilled to know you enjoyed your rental experience with Dave. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2019-08-21T08:21:00","review":"Dave helped me\n out tremendously today!","source":"Google","submissionTime":"2019-08-20T00:00:00","userName":"Louis H."},{"reviewId":"ce54a98e-41ff-4eaf-a02d-9964befc2b70","range":0,"rating":5,"reply":"Thank you for the kind remarks, Leonardo! We're so happy to hear that Dave provided a smooth rental experience and earned your recommendation! Let us know if we can do anything else to assist you!","replyTime":"2019-08-10T13:23:00","review":"Thanks for the great service! Way better than Uhaul. Dave was working alone but had great attitude and was a great employee!  Definitely will be coming back and recommend this storage to everyone.","source":"Google","submissionTime":"2019-08-10T00:00:00","userName":"Leonardo R."},{"reviewId":"3b3a2e92-147d-41a4-994d-7c7581ba56d4","range":0,"rating":5,"reply":"Thanks for choosing Extra Space, Adilia! It's wonderful to hear that David went out of his way to ensure your storage needs were met! Don't hesitate to reach out if you need any future assistance. ","replyTime":"2019-08-09T08:43:00","review":"David Almeida was great went out of his way to help and explained all what was needed for me to fell confortable","source":"Google","submissionTime":"2019-08-08T00:00:00","userName":"adilia p."},{"reviewId":"3cca6d99-1440-414f-81dd-4d297eb438fe","range":0,"rating":5,"reply":"Thanks for choosing Extra Space, S! We work hard to meet the expectations of our customers, and we're happy to hear Dave hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything.","replyTime":"2019-08-03T10:57:00","review":"Dave was very helpful and easy to walk through the process with. Got my storage needs with an excellent price!","source":"Google","submissionTime":"2019-08-02T00:00:00","userName":"S S."},{"reviewId":"bb4c3e16-9de0-4ff5-973c-0948ec2cf8b5","range":0,"rating":5,"reply":"Hi, Sean. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're glad Dave thoroughly explained everything during the leasing process. Stop by the office if you need anything.","replyTime":"2019-07-30T14:58:00","review":"Dave was super friendly and informative. He also thoroughly explained everything during the leasing process.","source":"Google","submissionTime":"2019-07-29T00:00:00","userName":"Sean D."},{"reviewId":"b205a165-a177-448a-b444-9bd4b0b8828f","range":0,"rating":5,"reply":"Hi Sarah, we're glad Dave was able to help! Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything.\n","replyTime":"2019-07-21T14:00:00","review":"Dave was great and my mom loved him too!  Makes you feel confident and secure leaving your things in their hands.","source":"Google","submissionTime":"2019-07-20T00:00:00","userName":"Sarah F."},{"reviewId":"d71a1401-aa82-4701-966c-cb78897b93a6","range":0,"rating":5,"reply":"Thanks so much for your review, J.! We work hard to meet the expectations of our customers, and we're happy to hear Gary hit the mark for you! Don't hesitate to stop by the office or contact us at (401) 722-1211 if you need anything!","replyTime":"2019-07-18T10:09:00","review":"Great Customer service provided by Gary Costello!","source":"Google","submissionTime":"2019-07-17T00:00:00","userName":"J. D."},{"reviewId":"7bb0ac05-c30c-4ced-9ba7-2c71cfb95dc1","range":0,"rating":5,"reply":"Hi Steve, thank you for your kind words. We're glad Dave was able to help! Let us know if we can do anything to assist you!\n","replyTime":"2019-07-13T14:24:00","review":"Dave was excellent.","source":"Google","submissionTime":"2019-07-12T00:00:00","userName":"Steve M."},{"reviewId":"83a1f6d4-9808-44c0-8fc2-86d122e211ce","range":0,"rating":5,"reply":"Hi Lynda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! We're glad Dave was able to help.  We're so glad to hear that you are happy with your experience with the cleanliness of the facility. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-07-01T14:18:00","review":"Very nice friendly. ??. \nDave was very informative and helpful. Clean very very reasonable prices. Thank you extra space for making my transition a little bit easier.","source":"Google","submissionTime":"2019-06-29T00:00:00","userName":"Lynda T."},{"reviewId":"8e69d85b-a61b-4cf5-83e4-97053ac318ee","range":0,"rating":5,"reply":"Thank you, Kristen, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (401) 722-1211 if there's anything else you need from us. ","replyTime":"2019-07-01T12:10:00","review":"Nice people easy to talk to clean dry","source":"Google","submissionTime":"2019-06-29T00:00:00","userName":"Kristen K."},{"reviewId":"f5ac8ddf-92c2-414f-b8ec-fd945e3f71cd","range":0,"rating":5,"reply":"Hi Peter, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything.\n","replyTime":"2019-06-23T07:59:00","review":"Friendly and helpful staff","source":"Google","submissionTime":"2019-06-22T00:00:00","userName":"Peter A."},{"reviewId":"a6ad1c10-a2d7-4fc0-b939-e5a527924e42","range":0,"rating":5,"reply":"Ash, thank you for your review! We are so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad we could provide a convenient storage solution. Don't hesitate to reach out if you need further assistance! ","replyTime":"2019-06-18T08:31:00","review":"Very professional, clean units, convenient location","source":"Google","submissionTime":"2019-06-15T00:00:00","userName":"Ash K."},{"reviewId":"183e9f5b-452a-4a34-97c8-9a0a02e02c57","range":0,"rating":5,"reply":"Hi Kristy, thanks so much for your review! We are thrilled to hear your experience with us was positive and are always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!\n\n","replyTime":"2019-05-10T10:30:00","review":"Great service, great customer service,  GREAT prices, easy access and a phenomenal business experience.  I never thought I'd ever be so happy with the purchase of a storage rental.  I've used their competition before and it was ok.  This was truly a good experience,  super friendly employees.  If you need a storage unit in this area, it's the place to go.","source":"Google","submissionTime":"2019-06-06T00:00:00","userName":"Kristy G."},{"reviewId":"a269d0ca-70f1-48ac-8749-2a542693bd28","range":0,"rating":5,"reply":"Hi Christine, thank you for your kind words. We're glad Dave was able to help! Let us know if we can do anything to assist you!\n","replyTime":"2019-06-09T13:58:00","review":"Dave was excellent!","source":"Google","submissionTime":"2019-06-05T00:00:00","userName":"Christine D."},{"reviewId":"d36d8993-3c2e-43b3-8341-5b7b4f14e05e","range":0,"rating":5,"reply":"Thanks for your feedback, Linda! It is wonderful to hear that Dave was thorough and polite throughout the rental process. Let us know if we can do anything else to assist you! ","replyTime":"2019-06-01T16:59:00","review":"Dave was very thorough and polite","source":"Google","submissionTime":"2019-05-30T00:00:00","userName":"Linda M."},{"reviewId":"1a09cbae-df46-40e4-8e7d-057f2a33b3c3","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Jessica! We are thrilled to hear your experience with Gary and Dave was positive and are excited to have you as a customer! Let us know if we can do anything else to assist you! ","replyTime":"2019-06-02T11:17:00","review":"Both Gary and Dave were extremely helpful. This was my first time renting storage. They answered all of my questions, and made the transaction very smooth.","source":"Google","submissionTime":"2019-05-30T00:00:00","userName":"Jessica B."},{"reviewId":"494b755f-7746-49c5-acd8-f09631c98657","range":0,"rating":5,"reply":"We appreciate you taking the time to share your experience with us, Joe! We agree, Dave is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!","replyTime":"2019-05-19T08:26:00","review":"Great flawless service from Dave. He is extremely knowledgeable and is an asset to the company.","source":"Google","submissionTime":"2019-05-17T00:00:00","userName":"Joe F."},{"reviewId":"80d29f34-4a96-43b2-ba0b-2c23e5eefb24","range":0,"rating":5,"reply":"Thanks, Ralph! We're pleased to hear that Dave provided a helpful rental experience. Let us know if we can further assist with your storage needs!","replyTime":"2019-05-07T11:53:00","review":"Dave was pleasant and very helpful and professional. Good place","source":"Google","submissionTime":"2019-05-05T00:00:00","userName":"ralph l."},{"reviewId":"ac385063-4615-4531-97c4-b97739a7d74f","range":0,"rating":5,"reply":"Hi Ted, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Security is our top priority and we appreciate that you?ve trusted us with your belongings. Don't hesitate to reach out if you have any questions! ","replyTime":"2019-05-04T17:26:00","review":"Excellent service. Clean. Safe. Pleasure to deal with.","source":"Google","submissionTime":"2019-05-04T00:00:00","userName":"Ted L."},{"reviewId":"0eb03203-951a-422c-bab4-c1c8764178f5","range":0,"rating":5,"reply":"Thank you for the kind words, Jimmy! We truly appreciate your recommendation, and want you to know we're always here to help! Stop by the office or give us a call at (401) 722-1211 if you need anything!","replyTime":"2019-05-02T15:01:00","review":"Great service, friendly staff and reasonably priced units. Definitely recommend this place.","source":"Google","submissionTime":"2019-05-02T00:00:00","userName":"Jimmy B."},{"reviewId":"944dc403-02ba-4b92-b8c7-cffc23e50c24","range":0,"rating":5,"reply":"Thanks so much for your review, Rebecca! We're so glad to hear about your experience with Dave, and we appreciate you allowing us to assist with your storage needs. Don't hesitate to reach out if you need further assistance!","replyTime":"2019-05-02T15:02:00","review":"Dave was great and sang baby shark for my daughter!","source":"Google","submissionTime":"2019-05-02T00:00:00","userName":"Rebecca D."},{"reviewId":"cce694f6-e76b-4c6b-8d38-dcbbe7cbcc11","range":0,"rating":5,"reply":"Thanks, Marta! We're glad to hear Dave was able to provide a helpful rental experience. Let us know if we can further assist with your storage needs! ","replyTime":"2019-04-27T09:52:00","review":"Dave was very helpful with all the moving details...","source":"Google","submissionTime":"2019-04-27T00:00:00","userName":"Marta B."},{"reviewId":"116d9761-cb69-4704-8078-f5379c2420ad","range":0,"rating":5,"reply":"Thanks, Saud! We're glad to hear Dave provided a helpful rental experience. Don't hesitate to reach out if you need further assistance! ","replyTime":"2019-04-23T15:09:00","review":"Dave helped me out today and was very concise explaining the process.","source":"Google","submissionTime":"2019-04-23T00:00:00","userName":"saud q."},{"reviewId":"ec5a651a-4d15-4dcf-8f07-76f6c32f5752","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Erren. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at (401) 722-1211 or stop by the office if you need anything.","replyTime":"2019-04-21T17:00:00","review":"Very helpful staff","source":"Google","submissionTime":"2019-04-20T00:00:00","userName":"Erren R."},{"reviewId":"1864078d-9fca-4ed7-931c-a606aa405ce7","range":0,"rating":5,"reply":"Thank you for the 5-star rating, Joseph. We're thrilled Dave was able to find a solution to your storage needs! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance. Thank you for choosing Extra Space!","replyTime":"2019-04-21T17:00:00","review":"Dave helped me out, explained everything, and was great.","source":"Google","submissionTime":"2019-04-20T00:00:00","userName":"Joseph S."},{"reviewId":"262c82d9-190c-4978-8b42-0271f9ce0299","range":0,"rating":5,"reply":"Thanks, Angel! We're glad Dave was able to assist with your storage needs. Stop by the office if you need any future assistance!","replyTime":"2019-04-20T17:00:00","review":"Dave helped me out today!","source":"Google","submissionTime":"2019-04-19T00:00:00","userName":"angel r."},{"reviewId":"7d43204c-ed41-4529-a9d9-2c7b7ab1fc2c","range":0,"rating":5,"reply":"Thanks, Pamela! We're committed to providing excellent customer service. Don't hesitate to reach out if you have any questions or need further assistance!","replyTime":"2019-04-19T17:00:00","review":"Great service today","source":"Google","submissionTime":"2019-04-18T00:00:00","userName":"Pamela C."},{"reviewId":"6e606270-6117-4741-899e-76d05cf94bee","range":0,"rating":5,"reply":"Thanks for being a loyal customer, Elia! We're glad we were able to meet your storage needs. Stop by the office if you need anything!","replyTime":"2019-04-13T17:00:00","review":"The best service around!!","source":"Google","submissionTime":"2019-04-12T00:00:00","userName":"Elianor N."},{"reviewId":"c6b0e979-b067-4026-b76f-bba59004d458","range":0,"rating":5,"reply":"We're proud to serve customers like you, Mark! Thanks for leaving us a rating. Let us know if we can do anything to assist you!\n","replyTime":"2019-04-08T11:40:00","review":"A first time storage user here and Gary and Dave were both extremely helpful walking me through the process of getting what I needed at a reasonable price.  Facility is clean and easily accessible and the communal use hand trucks are a nice addition.","source":"Google","submissionTime":"2019-04-08T00:00:00","userName":"Mark E."},{"reviewId":"36fd4303-fe69-43cc-b80f-c95970b62be1","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Easy, secure, clean I will definitely use them again","source":"Google","submissionTime":"2019-04-06T00:00:00","userName":"jim"},{"reviewId":"a5faef25-69f9-4d34-be89-c42c8fd78953","range":0,"rating":5,"reply":"Thank you so much for your kind words, Dannys. We really appreciate you taking the time to share your experience with us. We are so happy to hear that we could accommodate you and provide a smooth rental experience. We're glad Gary and Dave were thorough with the explanation of unit sizes, insurance, and any other questions that you had. Thanks for recommending Extra Space Storage!","replyTime":"2019-04-08T17:00:00","review":"This is our first storage experience and it has been a great one. The process was a smooth one and both Gary and Dave were thorough with the explanation of unit sizes, insurance, and any other questions that I had. I would definitely recommend Extra Space Storage to anyone looking for an easy, cheaper way to store.","source":"Google","submissionTime":"2019-04-06T00:00:00","userName":"Dannys S."},{"reviewId":"93655463-3620-4330-83bb-8959dff9e6e8","range":0,"rating":5,"reply":"Hi Sushana, thank you for your review. We're glad Dave was able to help! Don't hesitate to reach out if you need anything!","replyTime":"2019-04-08T17:00:00","review":"Dave was super nice and super helpful, thank you very much.","source":"Google","submissionTime":"2019-04-02T00:00:00","userName":"Sushana T."},{"reviewId":"fa20112a-7e5e-429b-a014-5ae8e05042c7","range":0,"rating":5,"reply":"Thank you for your kind words, Eileen. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out if you need anything!","replyTime":"2019-04-01T17:00:00","review":"Great staff at this location.  I was able to safely store treasured family heirlooms in a clean climate controlled environment .","source":"Google","submissionTime":"2019-03-29T00:00:00","userName":"Eileen S."},{"reviewId":"a7a7e788-c5cf-4680-a702-ff2f7cf2df54","range":0,"rating":5,"reply":"Hi Pierre, thanks for leaving us a review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such an awesome experience renting with Dave! We're here to help if you have any questions about your rental!","replyTime":"2019-04-01T17:00:00","review":"Well, we had multiple questions and concerns... Dave was very helpful, he has a welcoming outstanding energy with a customer service on a whole new level. He answered all our questions even before we asked most of them. He had a screenplay all ready for us along with jokes and even a release of any negative tension. He helped us save money and suggestions were Spot on! Great job Dave!!!  As long as Dave works at ExtraStorage we'll surely recommend all our family and friends...Who knows, also even strangers!!! (Smiley face)\n\nPEACEFUL PROSPERITY!!!","source":"Google","submissionTime":"2019-03-27T00:00:00","userName":"Pierre W."},{"reviewId":"3f38c64a-af26-45d9-a1d1-44aade738399","range":0,"rating":5,"reply":"Hi Jodie, thanks so much for your review! We are thrilled to hear your experience with Dave was positive and we're always here to help with your storage needs! Give us a call at (401) 722-1211 or stop by the office if you need anything!","replyTime":"2019-03-25T17:00:00","review":"Superior customer service. Thank you, Dave!!!!","source":"Google","submissionTime":"2019-03-23T00:00:00","userName":"Jodie F."},{"reviewId":"a37f3064-8183-4dbb-93db-13bed4382bcd","range":0,"rating":5,"reply":"Thanks for the review! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future! Our team is happy to help.\n","replyTime":"2019-03-12T07:33:00","review":"Great people ... Super awesome so far!!","source":"Google","submissionTime":"2019-03-11T00:00:00","userName":"Heather M."},{"reviewId":"2ddce8d1-e32f-4e5f-8d0e-3708aa618375","range":0,"rating":5,"reply":"Hi Stacy, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Gary and Dave! Please don't hesitate to reach out if you need further assistance! \n","replyTime":"2019-03-01T16:28:00","review":"Gary and Dave helped means they were helpfully and very pleasant to talk to . I would definitely recommend someone else to store here .","source":"Google","submissionTime":"2019-03-01T00:00:00","userName":"Stacy J."},{"reviewId":"d64e7ce3-a33b-4b1c-a78a-d865fc74b0ea","range":0,"rating":5,"reply":"Hi Karen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with David! Welcome to the Extra Space Family!\n","replyTime":"2019-02-15T13:15:00","review":"I walked into extra space forlorn and melancholy.  David greeted me at the door with a smile and friendly face. Immediately I said to myself. Self:   Why are you forlorn and melancholy. Davis is here to save the day!  \nNot only did David provide excellent customer service , I feel like we are long  lost friends.\nTo make a long story short, I am now  part of the Extra Storage Space Family. ( thanks to David)!!","source":"Google","submissionTime":"2019-02-15T00:00:00","userName":"KAREN B."},{"reviewId":"54f9c1c6-d08e-4f1c-8b46-da73c68077e2","range":0,"rating":5,"reply":"Thank you for your kind words, Taylor. Security is our top priority and we appreciate that you have trusted us with your belongings! Thanks for the recommendation!","replyTime":"2019-02-12T11:52:00","review":"Both Gary and Dave at Extra Space were super helpful and friendly during my first experience at Extra Space. I had a wonderful experience and feel very confident that my belongings are safe and protected. Highly recommend them!","source":"Google","submissionTime":"2019-02-11T00:00:00","userName":"Taylor H."},{"reviewId":"d32ec886-bb73-4cff-bf22-49d58727b5d1","range":0,"rating":5,"reply":"Hi Debora, thanks so much for your review! We are thrilled to hear your experience was positive and our staff was able to help! Give us a call at (401) 722-1211 or stop by the office if you need anything in the future!\n\n","replyTime":"2019-02-12T11:48:00","review":"Great customer service explained the procedure and helped to understand for someone who never used storage space.","source":"Google","submissionTime":"2019-02-11T00:00:00","userName":"Debora M."},{"reviewId":"a260eb83-f4db-4093-b21d-63b4e34d8945","range":0,"rating":5,"reply":"Thank you for the kind words, Travis! We're committed to providing excellent customer service and love hearing that our staff went the extra mile throughout the rental process.\n","replyTime":"2019-02-12T08:51:00","review":"The service there was very professional and very respectful could not have been happier great place to store your stuff and they're willing to go the extra mile for you","source":"Google","submissionTime":"2019-02-09T00:00:00","userName":"Travis H."},{"reviewId":"adde1b00-1bd4-4f53-a073-67d9422634bc","range":0,"rating":5,"reply":"Thank you for the kind words, Robin. We're glad Dave was able to help with your storage needs! Our team is here to serve you, so give us a call at (401) 722-1211 if you need any future assistance.\n","replyTime":"2019-02-07T11:39:00","review":"Dave and all the employees continually go above and beyond to help in any they can. I would highly recommend this facility for all your storage needs!","source":"Google","submissionTime":"2019-02-07T00:00:00","userName":"Robin B."},{"reviewId":"dc919396-85b8-468a-8bcf-cea14791ed7c","range":0,"rating":5,"reply":"Thanks James! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!  \n","replyTime":"2019-02-04T06:42:00","review":"Fast cheap","source":"Google","submissionTime":"2019-02-03T00:00:00","userName":"James C."},{"reviewId":"1d3831f2-148f-4bbd-a349-3badf99866bd","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Dave was very professional and answered any and all questions my wife and I had","source":"Google","submissionTime":"2019-01-25T00:00:00","userName":"Michael R."},{"reviewId":"eda10534-5cc4-4164-9196-c2b5b3bb8077","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I reserved a unit online before hours and received a follow up call from Dave he answered all my question clearly and I was able to come down later that day to view and sign up fo the unit. A pleasure to work with Dave","source":"Google","submissionTime":"2019-01-24T00:00:00","userName":"Bob Z."},{"reviewId":"d3a163fe-837f-40d5-8eee-a022f3e85a05","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I want to give my thanks to Gary on his Professional and accurate explanation of meeting my needs for a rental space that i needed right away due to the upcoming storm, He was able to show what a Quality place I was going to be renting which put me at ease knowing everything would be fine and in good hands. Thanks again Gary","source":"Google","submissionTime":"2019-01-21T00:00:00","userName":"Paul B."},{"reviewId":"433ac34c-ab01-4d2c-a22e-bc10dce6294f","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Dave is professional and courteous. Best Extra Space I have been to. Pleased with the facilities, too.","source":"Google","submissionTime":"2019-01-16T00:00:00","userName":"Chris G."},{"reviewId":"98afca4b-b3ec-45c2-b4e1-ed4c0757f4b2","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Excellent experience working with Dave and Gary there in the Cumberland, RI office. Both were true professionals! They took the time to explain things, provided an excellent demonstration/tour of the grounds, and they left me feeling great about renting a storage unit from Extra Space!! This is a top tier facility run by a top tier team!","source":"Google","submissionTime":"2019-01-13T00:00:00","userName":"Norm M."},{"reviewId":"33039ff0-2626-403e-9536-7858443bdc35","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Dave made the rental process go nice and smooth.","source":"Google","submissionTime":"2018-12-29T00:00:00","userName":"george g."},{"reviewId":"5474eac9-2c51-4f89-9e92-4cb336ad4048","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"We needed a storage unit for a vehicle, as well as some smaller stuff, and found this Extra Space location only 1 mile from home.  Gary was in the office when I arrived there on a Saturday afternoon, and he did a wonderful job of finding the best unit for us, and he described everything we needed to know in a very friendly and informative way.  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