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Please give us a call at 888-STORAGE so our team can review your account and assist you directly.","replyTime":"2026-11-05T07:37:00","review":"Terrible experience. They doubled my monthly rate with no notice.","source":"Google","submissionTime":"2026-11-04T00:00:00","userName":"Aresha B."},{"reviewId":"3b83af13-9933-4c7e-99f2-685e79c1c32b","range":0,"rating":5,"reply":"Thank you for sharing this, T Winstead. We're glad the experience was informative, helpful, and easy.","replyTime":"2026-10-24T15:08:00","review":"Very informative and helpful!\nClean and easy.","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"T W."},{"reviewId":"a7956c5e-863e-477f-98b5-d464e598b822","range":0,"rating":5,"reply":"Thank you, Susan, for sharing your experience with Extra Space Storage. We are glad to hear our clean and secure facility made a positive impression. We will share your kind words with Robin and the rest of our team.","replyTime":"2026-10-23T17:51:00","review":"Clean and secure. The manager Robin explain everything clearly and took the time to check my codes and make sure everything was working. Loves the personal attention.","source":"Google","submissionTime":"2026-10-23T00:00:00","userName":"Susan D."},{"reviewId":"95c168eb-15d4-4286-b63c-861f4ab6fe22","range":0,"rating":5,"reply":"We are grateful for your feedback, Antwon. Knowing you had an amazing experience means a lot to us.","replyTime":"2026-10-23T18:26:00","review":"Amazing","source":"Google","submissionTime":"2026-10-23T00:00:00","userName":"Antwon C."},{"reviewId":"1558b32a-726b-44a0-be0e-a4f1bc2b7713","range":0,"rating":5,"reply":"Lisa, thank you for sharing your experience with Extra Space Storage. We're glad Robin was able to show you around and answer all of your questions, and we will be sure to share your kind words with her and the team. Welcome to our facility!","replyTime":"2026-10-22T15:04:00","review":"We stopped by without an appointment to look into renting a unit - Robin took all the time we needed to show us around, walk us through how their system works, and answer all our questions. We felt really good about signing up thanks to her!","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"Lisa M."},{"reviewId":"fb39a63a-c687-4a93-9e4d-2dc211018f7d","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Beaux. We are glad to hear that your setup process went smoothly and that our team provided knowledgeable support from start to finish. We appreciate your feedback!","replyTime":"2026-10-21T10:49:00","review":"Great experience getting set up. Was an easy process from start to finish. Customer support was informative and clearly very experienced at their job.","source":"Google","submissionTime":"2026-10-21T00:00:00","userName":"Beaux B."},{"reviewId":"eca8c7b2-d589-403e-9224-b9eaf030bb61","range":0,"rating":5,"reply":"We’re utterly delighted to hear that Robyn and Jeffrey provided friendly, helpful service, and that you love our accessible, secure facility, Sarah!","replyTime":"2026-10-18T08:04:00","review":"Great experience with Robyn and Jeffrey! They were super friendly and helpful! We love how accessible and secure the facility is.","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Sarah S."},{"reviewId":"41a6c41b-0a3a-4f25-b08f-e8dea0f137d5","range":0,"rating":5,"reply":"Your positive experience means everything! Thanks for highlighting our friendly staff, great prices, and top security features.","replyTime":"2025-08-05T11:48:00","review":"My experience was amazing, so easy and super friendly helpful staff. I recommend this facility for great prices, friendly/helpful customer support and more security than most storage unit facilities.\n\nI also wanted to add... Jeffrey was the one who helped me get checked in today. After my terrible night last night of having my van broke Into at the uhaul storage facility parking lot... Jeffrey's friendliness/kindness and compassion was much needed today with how I am feeling after last night's incident. Thank you Jeffrey ??","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Crystal C."},{"reviewId":"c70fe408-1975-4a35-906c-870802aa041a","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Isaiah. We're glad to hear that you had a great tour and received exceptional service, and we will be sure to share your kind words with Robin, Jeffery, and the rest of our team.","replyTime":"2026-10-17T11:00:00","review":"Great introduction and tour from Robin and exceptional service from Jeffery as well!","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Isaiah W."},{"reviewId":"fdb7af77-955c-4aa6-b988-a0fd57af58d9","range":0,"rating":5,"reply":"Thank you for sharing your experience, Michelle! We're glad to hear that Jeffery and Robyn have consistently provided helpful and friendly service, and we will be sure to share your kind words with them and the rest of our team.","replyTime":"2026-10-18T09:41:00","review":"Jeffery and Robyn have been extremely helpful and friendly, as usual!","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"michelle c."},{"reviewId":"d2f59c16-5d2c-4b12-8f35-f19efb115df0","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Carolina! We are glad to hear that Robin was so helpful in showing you around, and we will be sure to share your kind words with Robin and the team.","replyTime":"2026-10-16T11:34:00","review":"Robin was very helpful in showing me around. 10/10 experience","source":"Google","submissionTime":"2026-10-16T00:00:00","userName":"Carolina B."},{"reviewId":"6399182a-948a-4aef-8639-8a7152014a7f","range":0,"rating":5,"reply":"Thank you for sharing your feedback Jennifer! We are glad to hear you experienced great service with Extra Space Storage.","replyTime":"2026-10-10T15:11:00","review":"Amazing service!!","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"Jennifer L."},{"reviewId":"64e488df-66ec-445e-a88f-1e68134e54f2","range":0,"rating":5,"reply":"Thank you for sharing your experience Vinnie. We are glad to hear you enjoyed our clean, bright facility and great customer service at Extra Space Storage.","replyTime":"2026-10-10T15:12:00","review":"Clean, quiet, bright, great customer service to boot","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"Vinnie F."},{"reviewId":"c3dfbeda-eaa7-4147-b96d-19ea0a7aa5d1","range":0,"rating":5,"reply":"Thank you for sharing your experience Zack! We're glad to hear our location stands out to you, and we appreciate your support of Extra Space Storage.","replyTime":"2026-10-20T11:37:00","review":"I’ve used a lot of different storage units and this location is by far the best!","source":"Google","submissionTime":"2026-10-09T00:00:00","userName":"zack f."},{"reviewId":"2acaf7cd-3faf-4820-9c8b-5bbbb04d6fd6","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Extra Space Storage B. F. We're glad to hear that our facility met your expectations, and we will be sure to share your kind words with Robin and the rest of the team.","replyTime":"2026-10-05T12:49:00","review":"Robin was very friendly and helpful. The facility was very clean and secure","source":"Google","submissionTime":"2026-10-05T00:00:00","userName":"B. F."},{"reviewId":"82a80fa9-368f-4d28-af15-57524badb501","range":0,"rating":5,"reply":"Thank you for sharing your experience, JaRay! We're glad to hear our team provided friendly customer service and made you feel confident storing your belongings with Extra Space Storage.","replyTime":"2026-10-04T11:29:00","review":"Absolutely amazing customer service!  Very friendly and made me feel very comfortable with leaving my belongings at this location.","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"JaRay “."},{"reviewId":"5dc7660a-5cf4-41ea-857e-4087a23e45b4","range":0,"rating":5,"reply":"Thank you for sharing your experience, Rog! We're glad to hear that you received helpful service from our team at Extra Space Storage.","replyTime":"2026-09-27T13:35:00","review":"Very helpful!! Good service","source":"Google","submissionTime":"2026-09-26T00:00:00","userName":"Rog P."},{"reviewId":"c03cdd69-ca87-4c82-ba32-ba710f17f38c","range":0,"rating":5,"reply":"Thank you for sharing your experience, Hannah! We're glad our team was able to provide quick and helpful service.","replyTime":"2026-09-27T15:44:00","review":"So helpful! So quick!","source":"Google","submissionTime":"2026-09-26T00:00:00","userName":"Hannah R."},{"reviewId":"89d376ce-98df-4ee7-a909-2809a639c597","range":0,"rating":5,"reply":"Thank you, Deyon, for sharing your experience with Extra Space Storage. We are glad to hear that Robin and Jeffrey provided such kind, patient, and helpful support during a stressful time. We will share your generous feedback with both of them and our team.","replyTime":"2026-09-25T17:46:00","review":"Robin and Jeffrey  was awesome help during the most stressful time. Kind, helpful,  patient and understanding are what I receive   when I walked through the door.","source":"Google","submissionTime":"2026-09-25T00:00:00","userName":"Deyon"},{"reviewId":"53d17414-04c5-4dcd-84c3-109ab6c196d9","range":0,"rating":5,"reply":"Thank you for sharing your experience, Elizabeth. We are glad to hear that Jeffery was able to assist you with getting set up with a storage unit. ","replyTime":"2026-09-25T08:19:00","review":"Jeffery was very personable. Im glad he was able to set me up with a storage.","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Elizabeth A."},{"reviewId":"32e7eec7-3cbc-499c-acf1-c67467372534","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Alvin! We're thrilled to hear you're enjoying the space, security, and heated units. Thank you for recognizing Robyn's helpfulness.","replyTime":"2026-07-12T08:08:00","review":"The space we moved in to was nice,  love the security and heated units. Robyn was extremely helpful with all our questions. Thank you Robyn","source":"Google","submissionTime":"2026-09-20T00:00:00","userName":"Alvin P."},{"reviewId":"85e59fee-e334-4444-ab1d-d069836beeed","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage Francisco. We are glad to hear that Robin was able to guide you smoothly through your move-in. We will certainly share your kind words with Robin and our team.","replyTime":"2026-09-19T14:15:00","review":"Robin was great guiding me through the whole process of moving in for my storage rental. Very happy with the service and totally recomend.","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"FRANCISCO C."},{"reviewId":"c86b2630-4818-47c1-9327-7272602350b6","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage! We're glad to hear Robyn was so helpful during your move-in.","replyTime":"2026-09-18T15:00:00","review":"Robyn was super helpful and a great person to talk with. She walked me through the property and made sure I knew how to access with my code and made sure my key worked. I really appreciated her help!!","source":"Google","submissionTime":"2026-09-18T00:00:00","userName":"NONBELIEVER"},{"reviewId":"ded7ca27-591d-4c42-b40f-25763b934376","range":0,"rating":5,"reply":"We sincerely value your feedback, Soupy E. Knowing our service was awesome and thorough means a lot to us. Thank you!","replyTime":"2026-09-16T13:59:00","review":"Awesome and thorough","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"Soupy E."},{"reviewId":"b583a450-4832-4610-a11b-7210f4e0b467","range":0,"rating":5,"reply":"Thank you for your 5-star review Christine! We're glad to hear that our staff was very helpful during your experience at Extra Space Storage.","replyTime":"2026-09-12T16:38:00","review":"Very helpful staff","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Christene J."},{"reviewId":"21d44827-14a2-4451-8f31-05f30e0bff5f","range":0,"rating":5,"reply":"Thank you, Sakari, for your wonderful review! We're so glad to hear that Robyn provided you with such helpful and warming customer service. We will be sure to share your kind words with her and the team at Extra Space Storage.","replyTime":"2026-09-12T19:22:00","review":"Robyn was very helpful and takes her customer service very seriously ?? she is such a fantastic person and very warming ??","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Sakari L."},{"reviewId":"329f2e2d-5f8f-4abe-974e-934ddc262091","range":0,"rating":1,"reply":"We understand your concerns regarding the pricing of your 5x5 storage unit and the changes you've experienced since 2020. We apologize for any frustration this has caused. To discuss your account details and current rates, please contact Extra Space Storage directly at 888-STORAGE. Our team is ready to assist you.","replyTime":"2026-09-07T07:30:00","review":"You know what’s funny is I have had a unit (5x5) with them since 2020. I was just looking at the prices on the website. Tell me how in the world I am paying the price of what a 10x7 costs? I started at 50$ a month and now I pay 145 a month for a 5x5 unit. That is absolutely absurd.","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"Aspen H."},{"reviewId":"aa9382e1-d06c-4254-baad-691bc2b12f3f","range":0,"rating":5,"reply":"Thank you for your review, L S! We're glad to hear you received excellent service at Extra Space Storage.","replyTime":"2026-09-06T12:35:00","review":"Excellent service!","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"L S."},{"reviewId":"5d7da90d-25e4-4f7d-8208-ac176758880a","range":0,"rating":5,"reply":"Thank you, Leyda! We're glad Jeffrey made such a great impression. We'll be sure to share your kind words with him.","replyTime":"2026-07-25T11:25:00","review":"Jeffrey was so nice!! Unit was very clean.","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Leyda M."},{"reviewId":"77214112-6f18-4db9-bc38-b924573af4d4","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about the easy unit transfer process and recommending us to others.","replyTime":"2025-12-27T16:13:00","review":"Great experience super easy to transfer units. Recommend this place to others.","source":"Google","submissionTime":"2026-09-01T00:00:00","userName":"Matt P."},{"reviewId":"72a9f170-43ac-44cb-b71a-77ce67d33c4e","range":0,"rating":5,"reply":"Thank you for your review, Jeff! We're glad Extra Space Storage on NE Columbia Blvd works well for you.","replyTime":"2026-08-30T09:19:00","review":"good spot!","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Jeff D."},{"reviewId":"3e229696-d6c3-4065-9c31-8605efef4ed3","range":0,"rating":5,"reply":"We are utterly delighted to hear this, Andy! A clean space and friendly team are what we strive for. Thank you for sharing.","replyTime":"2026-08-28T12:28:00","review":"Very clean, very nice and very friendly staff.","source":"Google","submissionTime":"2026-08-28T00:00:00","userName":"Andy M."},{"reviewId":"1831cb1d-5c8b-4944-86df-1ad5c60acd0a","range":0,"rating":5,"reply":"We sincerely value your kind words, Jordan. Knowing our team was friendly and helpful means a lot to us. Thank you!","replyTime":"2026-08-22T15:50:00","review":"Super friendly and helpful!","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"Jordan E."},{"reviewId":"052c016e-4b45-47f1-8681-fee61d23d7ad","range":0,"rating":5,"reply":"We are honored to hear about your seamless introduction and the friendly service you received. Thank you, Vicki!","replyTime":"2026-08-20T15:12:00","review":"Excellent customer service. Very friendly staff that haves a seamless introduction into our unit","source":"Google","submissionTime":"2026-08-20T00:00:00","userName":"Vicki R."},{"reviewId":"c4a809c0-86ff-40bc-9760-fc96fbe76b5e","range":0,"rating":5,"reply":"Mo, we are grateful for recognizing Robin's helpfulness and pleasant service. We'll make sure she knows her efforts are appreciated!","replyTime":"2026-08-19T07:28:00","review":"Robin was very helpful, gave us great information and was very pleasant.","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"Mo M."},{"reviewId":"c0183047-9eb8-489d-9ca7-bb2f778cd37e","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"If you are looking for storage, I’d recommend this place. It is easily accessible and clean. I always felt safe there. Most importantly, the people who work here were wonderful. In each interaction, they were kind, helpful, and absolutely considerate, even when they didn’t have to be. I would give all the employees individually 5*s too. Overall, they helped make my life easier.","source":"Google","submissionTime":"2026-08-16T00:00:00","userName":"Stephanie"},{"reviewId":"d6f08861-cf63-4bdd-96ad-aeb49a5e7c0e","range":0,"rating":5,"reply":"We are pleased to hear your move-in was easy and service met your expectations. We appreciate you choosing Extra Space Storage, Matthew!","replyTime":"2026-08-15T11:47:00","review":"Super easy move in and good service","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Matthew H."},{"reviewId":"8cbd2230-fc89-43cb-a396-b7da63c5b8ee","range":0,"rating":5,"reply":"Thank you, Dylan! We're glad Robin made a great impression and that our facility met your standards.","replyTime":"2026-08-15T14:55:00","review":"Robin was fantastic! Facility was very clean.","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"dylan k."},{"reviewId":"dff1968c-ebef-4fe7-ad57-9192ec69e4e8","range":0,"rating":5,"reply":"Thank you immensely, Kira! Robyn's helpfulness, the clean facility, strong security, and loaner carts all reflect our commitment to great service.","replyTime":"2026-08-14T15:48:00","review":"Robyn was so very helpful with my new storage unit! The facility is the cleanest storage place I've ever been in, very impressively well kept. Security seems robust, loaner carts aplenty.","source":"Google","submissionTime":"2026-08-14T00:00:00","userName":"Kira H."},{"reviewId":"319fe217-5941-409c-95e9-d96dea2d5ec2","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We genuinely admire your positive experience with our service. Thank you for sharing Kelly!","replyTime":"2026-08-05T15:08:00","review":"Super easy, great service","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"Kelly M."},{"reviewId":"93b6c1ee-4903-41f7-9d58-5c553c291edc","range":0,"rating":5,"reply":"Thank you, Brooke, for sharing! We're glad Jeffrey made such a great impression. We'll pass along your kind words to him.","replyTime":"2026-08-05T17:53:00","review":"Jeffrey is the best!","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"brooke h."},{"reviewId":"26b9bc88-6b26-4370-9b19-b6ce137fb062","range":0,"rating":5,"reply":"Thank you, Kakho! Robin's dedication to caring for our customers is exactly what we strive for. We'll be sure to share your kind words.","replyTime":"2026-08-03T12:11:00","review":"Highly recommended,robin taking good care of me","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Kakho C."},{"reviewId":"8c5ff5db-76c1-434e-898a-75494057fc50","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Robin at Extra Space Storage! Thank you for taking the time to share your feedback, Dill.","replyTime":"2026-08-03T15:54:00","review":"Robin was very thorough and informative! I felt very welcome :)","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Dill"},{"reviewId":"e01a462c-3ea1-4ade-8784-7c9ddd8e0e89","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Alissa! Helpful staff and hassle-free units are exactly what we aim for.","replyTime":"2026-08-01T15:26:00","review":"Staff was always very helpful and pleasant. No issues with the unit ever.","source":"Google","submissionTime":"2026-08-01T00:00:00","userName":"Alissa L."},{"reviewId":"97819182-4be9-4f2a-aaa5-49b4f6f2cd3b","range":0,"rating":5,"reply":"Jocelyn, we are glad to hear Jeffrey provided kind, helpful, and informative service. We will share your feedback with him!","replyTime":"2026-07-25T10:31:00","review":"Jeffrey is very kind, helpful & informative!","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"Jocelyn L."},{"reviewId":"225a1d44-d346-441f-972b-95db984c5708","range":0,"rating":5,"reply":"Vanessa, we are happy to hear Jeffrey made your experience quick and smooth. We will share your kind words with him!","replyTime":"2026-07-25T11:46:00","review":"Jeffrey was amazing and the whole experience was quick and smooth.","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"Vanessa D."},{"reviewId":"5115eec7-5802-4cc7-a3c4-cf673d59c44e","range":0,"rating":5,"reply":"Your positive feedback on our smooth and secure check-in process is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2025-07-21T18:52:00","review":"Robyn was an excellent help, very clear communication and helpful with all my questions!","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Nicholas W."},{"reviewId":"e038b9c8-87a2-422b-a0eb-8fe254e5b8cb","range":0,"rating":5,"reply":"Your review is appreciated. Jefferey is indeed a gem! Thank you, Jessica, for taking the time to share your experience.","replyTime":"2026-07-16T17:11:00","review":"Very nice and clean facility, Jefferey was very kind, patient, and attentive, ensured that I knew where to find my unit and how to use the lock, etc., all while helping multiple people. He’s an absolute gem!","source":"Google","submissionTime":"2026-07-16T00:00:00","userName":"Jessica B."},{"reviewId":"07b39b9f-9f0d-49d4-9eb9-773e22017b97","range":0,"rating":5,"reply":"Thank you, Blessing! We're glad to hear you experienced great service at Extra Space Storage.","replyTime":"2026-07-14T15:57:00","review":"Great service","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Blessing C."},{"reviewId":"ef64dbd8-9200-470e-b95b-2ead79467815","range":0,"rating":5,"reply":"We're excited to hear that Jeffrey was very helpful and friendly. Thank you for sharing your experience, Cindy!","replyTime":"2026-07-13T13:16:00","review":"Jeffrey was very helpful and friendly","source":"Google","submissionTime":"2026-07-11T00:00:00","userName":"Cindy P."},{"reviewId":"62ce9774-3d69-4cdb-bd41-9eff47db4c4f","range":0,"rating":5,"reply":"We greatly appreciate your kind words, Toni-Rae! Friendly, great service is what we strive for at Extra Space Storage.","replyTime":"2026-07-07T15:49:00","review":"Friendly great service","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"Toni-Rae M."},{"reviewId":"905bd476-b5df-4381-8935-5562f9d49a04","range":0,"rating":5,"reply":"We are overjoyed to hear that your introduction to renting with us was excellent. Welcome to Extra Space Storage, Marvin!","replyTime":"2026-07-06T18:15:00","review":"Excellent introduction to renting a space here!!","source":"Google","submissionTime":"2026-07-06T00:00:00","userName":"Marvin B."},{"reviewId":"79eb691e-7495-47e0-9470-f34e9a5972c6","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Larry! We're glad our team member was respectful and helpful. We appreciate you recommending us to friends and family!","replyTime":"2026-07-02T12:52:00","review":"the lady that helped me was real respectful well helpful help me with something because I didn't know what I was doing and she was very respectful. I'm telling all my friends and family to come here whenever they need storage space","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Larry C."},{"reviewId":"55351b48-0307-4791-946b-ac7ee0a49d03","range":0,"rating":5,"reply":"Thank you for your review! Glad you had a great time with us at Extra Space Storage. We look forward to serving you again!","replyTime":"2026-06-29T16:47:00","review":"It was a great time","source":"Google","submissionTime":"2026-06-29T00:00:00","userName":"Queendom C."},{"reviewId":"5e0f8404-b635-4c3c-aaae-8728af49b02e","range":0,"rating":5,"reply":"We sincerely value your kind words, Amy. Great customer service and a clean, secure facility are what we aim for every day.","replyTime":"2026-06-26T15:13:00","review":"Great customer service in a clean and secure facility.","source":"Google","submissionTime":"2026-06-26T00:00:00","userName":"Amy K."},{"reviewId":"534492ef-c6a8-41f5-a797-6792c4c91b62","range":0,"rating":5,"reply":"We are thrilled to hear this, Sharonda! We'll share your kind words with our team.","replyTime":"2026-06-24T18:14:00","review":"She was perfect","source":"Google","submissionTime":"2026-06-24T00:00:00","userName":"Sharonda V."},{"reviewId":"437e10af-fa64-44c2-a92c-f973c4278b6f","range":0,"rating":5,"reply":"We are pleased to hear our staff and facility met your expectations. Thanks for choosing Extra Space Storage, Eric!","replyTime":"2026-06-22T14:30:00","review":"Staff is very helpful, facility is secure and clean.","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Eric F."},{"reviewId":"313b9ec8-788f-48ae-a2e8-b5dab2f7fef9","range":0,"rating":5,"reply":"We are overjoyed to hear Estelle made your move to a new city easier, Christopher. Welcome to your new home!","replyTime":"2026-06-15T16:23:00","review":"moving to a new city is always stressful experience, but Estelle could not have been kinder and more warm and friendly. I had a great experience.","source":"Google","submissionTime":"2026-06-15T00:00:00","userName":"Christopher H."},{"reviewId":"072c6336-14cd-461c-81fe-79a9c7e5e91f","range":0,"rating":5,"reply":"We genuinely admire your feedback, Zaya! Thrilled Estelle made the process seamless for you. Welcome to Extra Space Storage!","replyTime":"2026-06-12T12:23:00","review":"Estelle helped me get settled in, the process was very seamless and easy to get the ball rolling!!!","source":"Google","submissionTime":"2026-06-12T00:00:00","userName":"Zaya"},{"reviewId":"31aec394-0d62-4c5f-a801-9275fdd1a6fa","range":0,"rating":5,"reply":"Pablo, thanks for the kind words about Robin and Jeffery! We're thrilled you found our process quick and facilities clean.","replyTime":"2026-06-10T10:45:00","review":"The process in getting my storage unit was quick and easy. Robin was kind, clear and super helpful in getting me set up. The unit itself is super clean, the facilities are as well. The gate process to get in is straight forward and easy. Jeffery has been nothing but super helpful and kind. You can tell they really take care of the space and make sure their customers are being helped and satisfied with their storage unit. I would highly recommend getting a storage unit here if you need one!","source":"Google","submissionTime":"2026-06-10T00:00:00","userName":"Pablo R."},{"reviewId":"e1ce9986-0cc3-45ac-a194-b820367a305f","range":0,"rating":5,"reply":"Thank you immensely for sharing your great experience with Extra Space Storage, Wes!","replyTime":"2026-06-04T14:06:00","review":"Great experience ??","source":"Google","submissionTime":"2026-06-04T00:00:00","userName":"Wes D."},{"reviewId":"69879e86-2e0b-41fe-b2d5-bd92ec51a997","range":0,"rating":5,"reply":"Shayna, we are pleased to hear you found us helpful! Your positive feedback means everything to us.","replyTime":"2026-06-03T11:44:00","review":"So helpful!","source":"Google","submissionTime":"2026-06-03T00:00:00","userName":"Shayna L."},{"reviewId":"76ddcf5d-dd9d-4d87-9461-1df554c49c4c","range":0,"rating":5,"reply":"C, thank you for taking the time to share your positive experience with Jeffery's great service!","replyTime":"2026-05-29T09:52:00","review":"Great service from Jeffery.","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"C R."},{"reviewId":"44a9c29f-72ab-464a-8899-fa0e6910584c","range":0,"rating":5,"reply":"Your positive experience means everything! Thrilled Estelle provided excellent service and you felt secure. Welcome to Extra Space Storage Isabelle!","replyTime":"2026-05-27T12:59:00","review":"Estelle was so kind and helpful! Very easy process and the tour was very expansive. Feels incredibly secure!","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"Isabelle D."},{"reviewId":"00047be2-0bb8-4cd0-b955-af0bda60b216","range":0,"rating":5,"reply":"Thank you for your review Cameron! We're thrilled Estell made securing your unit easy and you appreciate our clean facility and security layers.","replyTime":"2026-05-27T14:43:00","review":"Estell was wonderful and made securing my new storage unit a breeze. Facility is very clean and multiple layers of protection. Highly recommend.","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"Cameron J."},{"reviewId":"ecc452eb-6e8e-4a3e-b4ba-18766b9644bc","range":0,"rating":5,"reply":"We are overjoyed to hear you found our team incredibly helpful, William! Your feedback means everything to us.","replyTime":"2026-05-27T16:41:00","review":"Incredibly Helpful!","source":"Google","submissionTime":"2026-05-27T00:00:00","userName":"William M."},{"reviewId":"d25741ad-36ec-4352-b685-d68d9f69e74e","range":0,"rating":5,"reply":"Thank you for your review Timothy! We're thrilled you had a positive experience with Extra Space Storage.","replyTime":"2026-05-26T10:18:00","review":"Great job","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"Timothy H."},{"reviewId":"23900d94-59f1-40d8-af8d-87d92cc53f55","range":0,"rating":5,"reply":"Thank you for your wonderful review, Marcos. We are glad to hear Estell provided excellent customer service and helped get you set up with your storage unit. We truly appreciate your feedback and support.\n","replyTime":"2026-05-24T08:36:00","review":"Estell was amazing and super helpful getting us set up with our storage unit. We really appreciated her friendly attitude and excellent customer service. 10 out of 10","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"Marcos G."},{"reviewId":"d5cebaca-f84a-4df2-be3d-7eb7a559bc94","range":0,"rating":5,"reply":"Iandreu, we are delighted to hear about your positive experience with our friendly team and great communication!","replyTime":"2026-05-23T14:59:00","review":"Very friendly, good communicator, showed me around and how to use the locks and gave me a good deal","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"landreu t."},{"reviewId":"46c48681-69a1-4485-8ed6-1b8209c5bc6c","range":0,"rating":5,"reply":"Thank you so much, Erica, for your kind and thoughtful review! We’re thrilled to hear that Estell made such a positive impact on your experience. Her dedication to being helpful, considerate, and going above and beyond truly reflects the level of service we strive to provide. It’s wonderful to know she made the process less stressful and that her care and professionalism stood out to you. We’ll share your feedback with her. It will mean a great deal!\nWe appreciate you taking the time to share your experience and look forward to continuing to serve you in the future.","replyTime":"2026-05-24T08:47:00","review":"Estell was absolutely wonderful to work with! She was incredibly helpful, thoughtful, and considerate throughout the entire process. She took the time to answer our questions, made everything feel much less stressful, and truly went above and beyond with her customer service. You can genuinely tell she enjoys what she does and cares about the people she’s helping. We really appreciated her kindness and professionalism and had such a positive experience because of her.","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"Erica G."},{"reviewId":"5a5355e1-4a30-4656-be79-ccd6511220e1","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that Jeffery was amazingggggg and kind. Thank you for sharing your experience, Tori!","replyTime":"2026-05-19T14:04:00","review":"Jeffery was amazingggggg. So kind, you can tell he loves what he does.","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Tori T."},{"reviewId":"f10b980d-cc25-468c-8469-f6fbc2be239f","range":0,"rating":5,"reply":"Your positive experience means everything Anneliese! Thanks for choosing our customized storage solutions.","replyTime":"2026-05-19T14:07:00","review":"Easy, quick and customized to exactly what we need. Great service!","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Anneliese S."},{"reviewId":"ec198b4f-5586-4e97-b002-465329d9c5c4","range":0,"rating":5,"reply":"Thank you for sharing, Belkis! So glad Estelle provided helpful, professional service and demonstrated strong knowledge of our policies and safety measures.","replyTime":"2026-05-16T09:39:00","review":"I had a great experience.  Estelle was helpful friendly and professional. She was knowledgeable about the policies and safety.","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Belkis R."},{"reviewId":"b8ba81ee-6b23-4742-8e23-d9d76f62717c","range":0,"rating":5,"reply":"Thank you for the kind words about our clean, well-maintained facility! We're glad Estee provided excellent service with your lock situation, Jason.","replyTime":"2026-05-11T16:26:00","review":"Clean storage space. Well maintained. I live in New York and store some things in Portland. Came back to check on them. Forgot my key. Estee was so nice. Cut the Loch for me Eazy process. And was able to get into my space easily.","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Jason T."},{"reviewId":"4999e4fb-22ff-4cb3-a969-e239ec0083d1","range":0,"rating":5,"reply":"Thanks for highlighting our stellar customer service Diane! We appreciate customers like you recognizing our team's efforts.","replyTime":"2026-05-09T13:27:00","review":"Stellar Customer Service!!","source":"Google","submissionTime":"2026-05-09T00:00:00","userName":"Diane K."},{"reviewId":"d1f1a576-9217-4269-ba80-28d4cdc6962a","range":0,"rating":5,"reply":"JT, we are elated to hear about your amazing experience with our team! Thanks for choosing Extra Space Storage for your move.","replyTime":"2026-05-09T14:07:00","review":"This team is amazing! They were so kind in helping us upgrade our unit — was shocked by how incredible their customer service was. Couldn’t be happier w/ our decision to store our things here as we move!","source":"Google","submissionTime":"2026-05-09T00:00:00","userName":"JT F."},{"reviewId":"4e745da3-63f3-4fec-9735-e3041aa55acc","range":0,"rating":5,"reply":"We are overjoyed to hear about your lovely experience Emily! Estell will be thrilled to know her kindness made such an impact.","replyTime":"2026-05-06T11:51:00","review":"Estell was incredibly kind and helpful both times I came in. I had a lovely experience and will definitely be referring and returning!","source":"Google","submissionTime":"2026-05-06T00:00:00","userName":"Emily V."},{"reviewId":"95053ea2-b2ce-4f0a-b74f-c1c74315c670","range":0,"rating":5,"reply":"Boswell, we are absolutely thrilled to hear about your perfect experience with Jeffery and Estelle! Thank you for choosing Extra Space Storage.","replyTime":"2026-05-04T10:55:00","review":"(Roger S.)\nExtra Space is my first experience using a storage facility. From my initial phone contact with Jeffery, to my in person greeting, tour, and learning all of the \"how-to\" instructions, from Estelle, the whole process was a perfect balance of professionalism and friendliness! Thank you Estelle and Jeffery!","source":"Google","submissionTime":"2026-05-03T00:00:00","userName":"Boswell L."},{"reviewId":"61fbe714-b214-4043-9859-d775668c8f6e","range":0,"rating":5,"reply":"Lesley, thank you for sharing your kind words about Jeffery! We're grateful he provided such thoughtful service.","replyTime":"2026-05-01T14:06:00","review":"Jeffery is very kind and thoughtful","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Lesley K."},{"reviewId":"30007cbb-129d-47ff-9da3-29ba268a3a34","range":0,"rating":5,"reply":"Jennifer, thank you immensely for your kind words! We're thrilled you experienced excellent service with Extra Space Storage.","replyTime":"2026-05-01T14:49:00","review":"Excellent service!","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Jennifer M."},{"reviewId":"b98dfa99-7a66-4238-97c9-3e1aa7029e96","range":0,"rating":5,"reply":"We are thrilled to hear you found our service great and the tour simple to follow!","replyTime":"2026-04-29T12:33:00","review":"Absolutely great service , the tour was simple and easy to follow","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"MoonlitSaiyan"},{"reviewId":"ce661871-bc71-4c6c-b9fb-4299299b1663","range":0,"rating":5,"reply":"Wow, thank you for the 5-star rating Leo! We are grateful for customers like you. ","replyTime":"2025-01-11T13:18:00","review":"I've had an extended stay, due to taking a long time to find a place, but that's the rates went up they kept working with me and making it reasonable and affordable for me, if it wasn't for them I would have lost my stuff anywhere else, thank you for your experience and place of storage","source":"Google","submissionTime":"2026-04-27T00:00:00","userName":"leo m."},{"reviewId":"5cd3e1e9-dfc8-440e-86e3-0f6e6751da8a","range":0,"rating":5,"reply":"Thank you for your review, Karen! We appreciate your kind words about our helpful and friendly service.","replyTime":"2026-04-27T10:30:00","review":"Great service! Very helpful and friendly","source":"Google","submissionTime":"2026-04-27T00:00:00","userName":"Karen T."},{"reviewId":"391901eb-3938-4f74-a409-ea67f1c57ae2","range":0,"rating":4,"reply":"Your feedback is incredibly valuable, Traci. We appreciate your positive comments about our clean and convenient storage facility. Thank you for sharing your experience with us.","replyTime":"2026-04-26T14:11:00","review":"The cleanest and most convenient storage place i have ever used. They don't allow dogs, my chi is not happy.","source":"Google","submissionTime":"2026-04-26T00:00:00","userName":"Traci A."},{"reviewId":"eed3a561-15ea-40f9-ba1d-63dd69bc9366","range":0,"rating":5,"reply":"Your positive experience means everything! Thanks for recognizing our team's friendly service and multitasking skills.","replyTime":"2025-12-01T14:23:00","review":"Great service. Friendly and helpful. Skilled at dealing with multiple customers.","source":"Google","submissionTime":"2026-04-24T00:00:00","userName":"Richard N."},{"reviewId":"312f0015-b2e6-4657-821a-7a5f85fad89a","range":0,"rating":5,"reply":"Mike, we are thrilled to hear about your positive experience with our customer service team!","replyTime":"2026-04-24T15:08:00","review":"Excellent customer service.","source":"Google","submissionTime":"2026-04-24T00:00:00","userName":"Mike P."},{"reviewId":"2cdc6546-049f-4b64-9f8a-562d55ea385c","range":0,"rating":5,"reply":"We are pleased to hear about your friendly experience with Jeffrey and his team, Yaretzi!","replyTime":"2026-04-24T16:47:00","review":"super friendly experience with Jeffrey and his team!","source":"Google","submissionTime":"2026-04-24T00:00:00","userName":"Yaretzi C."},{"reviewId":"dd80156c-0ae7-4336-b719-51079499bea4","range":0,"rating":5,"reply":"We are happy to hear Estelle made your sign-up process easy! We appreciate your kind words, Abbigail.","replyTime":"2026-04-23T16:12:00","review":"Thank you Estelle! You made the sign up process so easy, I appreciate all of your help :)","source":"Google","submissionTime":"2026-04-23T00:00:00","userName":"Abbigail W."},{"reviewId":"7ff77f33-0ff1-4554-a3c9-679af0f03e5e","range":0,"rating":5,"reply":"Thanks! We're thrilled Robyn provided excellent service and you feel safe here. Your positive feedback means everything!","replyTime":"2025-12-08T15:11:00","review":"Jeffery was super helpful! Thank you guys and if feels clean and safe here!","source":"Google","submissionTime":"2026-04-22T00:00:00","userName":"Selah"},{"reviewId":"ad4872b6-fb1e-4e94-a5fc-889da712dcba","range":0,"rating":5,"reply":"Hannah, thanks for highlighting Estell's supportive guidance and care. We're thrilled she made your rental experience successful with her welcoming approach.","replyTime":"2026-04-22T14:31:00","review":"The Manager Estell was so supportive and helped me and guided me through a very successful rental experience. She is truly a great manager who shows she cares about her tenants with a  smile always on her face!","source":"Google","submissionTime":"2026-04-22T00:00:00","userName":"Hannah D."},{"reviewId":"f20a90e9-8f46-4b22-b598-67a71900595e","range":0,"rating":5,"reply":"Thank you for highlighting our customer service Shelby! We're honored to provide a great storage experience for you.","replyTime":"2026-04-21T17:08:00","review":"Great customer service!","source":"Google","submissionTime":"2026-04-21T00:00:00","userName":"Shelby T."},{"reviewId":"6761557e-f7dc-49ae-b930-686da2ede8af","range":0,"rating":5,"reply":"Nasir, we are absolutely thrilled to hear you had an amazing experience with us! Thank you for choosing Extra Space Storage.","replyTime":"2026-04-18T09:09:00","review":"Amazing experience!!! The best","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"Nasir B."},{"reviewId":"9a1e85fa-ae9d-4cff-94ff-8de1ef6493e9","range":0,"rating":5,"reply":"Thanks for the kind words about Robyn, Doniell! We're thrilled that her efficiency and personality made your experience great.","replyTime":"2026-04-17T08:07:00","review":"Robyn was very efficient and great b personality","source":"Google","submissionTime":"2026-04-16T00:00:00","userName":"Doniell T."},{"reviewId":"31d0817c-4dc2-4dc7-8731-566bc28940ab","range":0,"rating":5,"reply":"We are grateful for your feedback Zainab! Happy the setup was easy and Estelle provided fantastic service.","replyTime":"2026-04-10T13:51:00","review":"So easy to set up, even same day. Estelle was fantastic.","source":"Google","submissionTime":"2026-04-10T00:00:00","userName":"Zainab L."},{"reviewId":"eb8ec283-1a2a-4dd7-9ec1-e5f3dcdc9e5e","range":0,"rating":5,"reply":"Thank you for your review, JW! We're pleased to hear that Jeffrey and Estell provided excellent service and that you found the space clean and easy to navigate.","replyTime":"2026-04-09T14:49:00","review":"Jeffrey and Estell are very nice and the process of getting your unit took about 10 minutes. Very clean space, easy to navigate.","source":"Google","submissionTime":"2026-04-09T00:00:00","userName":"JW D."},{"reviewId":"456e6c27-9662-481a-b88d-66c09f83ee27","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Dustin! Happy that our secure units and Estelle's help made your first visit straightforward.","replyTime":"2026-04-09T17:31:00","review":"Such a secure unit! Estelle is wonderful and made for such a straightforward and helpful first time experience!","source":"Google","submissionTime":"2026-04-09T00:00:00","userName":"Dustin B."},{"reviewId":"34dcf277-fcfb-4051-9fbd-2e1b650ebf4e","range":0,"rating":5,"reply":"We are overjoyed to hear Jeffrey provided such helpful service! Thanks for recognizing our team's dedication Paul.","replyTime":"2026-04-08T08:06:00","review":"Jeffrey was super helpful!","source":"Google","submissionTime":"2026-04-07T00:00:00","userName":"Paul M."},{"reviewId":"103c7a25-de9f-48a6-b7ed-8125faeb9147","range":0,"rating":5,"reply":" Aresha, we are pleased to hear about your great experience! Thanks for noting our helpful staff and easy process.","replyTime":"2026-04-04T12:03:00","review":"Great experience! Unit was as advertised, good prices and amenities. Staff were very helpful and made the process very easy.","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"Aresha B."},{"reviewId":"93c742b0-2944-4d05-a2b6-ecbebe66fe11","range":0,"rating":5,"reply":"Thank you for your wonderful feedback Anmarie! Estelle will be thrilled to hear your kind words about her service.","replyTime":"2026-04-04T14:30:00","review":"Estelle is amazing, kind and personable and made renting a storage unit a pleasure.","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"Anmarie H."},{"reviewId":"f470d136-d2e3-4462-8249-43f33b3473fa","range":0,"rating":1,"reply":"Rodney, apologies for any inconvenience regarding pricing transparency. We value your input about insurance requirements. Please contact us at (971) 254-2980 to discuss pricing details.","replyTime":"2026-04-04T14:43:00","review":"By making insurance MANDATORY with any rental the prices online are a fairytale. As they keep upwards of 85% of the premium as a commission it is required with every rental.  Beware of any company that will not put a REAL price of a rental online!","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"Rodney S."},{"reviewId":"3b597518-dc24-46f2-859c-d78c65d3f438","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us, Akala. We are elated to hear that Jeffery was able to assist you with setting up your storage unit.","replyTime":"2026-04-03T16:34:00","review":"Thanks Jeffery for all of you your help getting me set up with the storage unit.","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"Akala R."},{"reviewId":"3e9ce40f-ae77-4194-b06e-b166176c6444","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We are privileged to have been able to assist you with your storage needs. Thank you, Ursula, for choosing Extra Space Storage.","replyTime":"2026-04-02T18:53:00","review":"Easy set up with my contact. Estelle and Robyn are super helpful and friendly. They helped me pick the correct type unit for my items and I was able to pay six months up front at a great price! Thank you, ladies. You're angels!","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Ursula F."},{"reviewId":"53f6a14a-b178-42f6-986f-9c8edf07c012","range":0,"rating":5,"reply":"Brianne, we genuinely admire your feedback about Estelle and Robyn! Thanks for highlighting their helpful service and your unit satisfaction.","replyTime":"2026-04-03T09:01:00","review":"Estelle and Robyn are incredibly helpful! Lovely unit","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Brianne H."},{"reviewId":"feec08c2-e2a7-42a1-a62f-29d254b2c6ac","range":0,"rating":5,"reply":"We're ecstatic to hear about your great experience! Thank you for sharing your feedback, Jeff.","replyTime":"2026-04-02T08:27:00","review":"Great experience!","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Jeff F."},{"reviewId":"7f1691d0-185f-48cb-9684-4b253d6a1528","range":0,"rating":5,"reply":"We're privileged to hear about your positive experience at Extra Space Storage. Thank you for your feedback Roderick.","replyTime":"2026-03-30T13:30:00","review":"Very friendly, efficient staff (Robin was very welcoming) and the facility is immaculate.","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Roderick R."},{"reviewId":"97989588-8e5e-4379-80c0-abd0046f252d","range":0,"rating":5,"reply":"Joseph, we are glad to hear about your fantastic experience! We'll share your kind words about Este'll with our team.","replyTime":"2026-03-30T13:54:00","review":"Fantastic service! No complaints, Este’ll was great!","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Joseph B."},{"reviewId":"c281a507-f5f0-4eca-8b26-8324294324bf","range":0,"rating":5,"reply":"Our team is so happy you had a great experience, Domenica! If you need any assistance the future feel free to stop by or call us.","replyTime":"2024-10-02T01:23:00","review":"Welcoming manager and just a voice and beyond customer service","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"Domenica G."},{"reviewId":"1e2d7889-2817-4fc9-96bb-37b814881adc","range":0,"rating":5,"reply":"Thank you, Matei, for your review! We are thrilled that Jeffery made your move-in smooth. We're proud of our helpful team.","replyTime":"2026-03-29T10:20:00","review":"Jeffery was just awesome with helping us move in. Great spot and staff.","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"Matei G."},{"reviewId":"68d3a916-36e2-4163-b280-64cc8a5f6e31","range":0,"rating":5,"reply":"Thank you for highlighting our clean facility and Jeffrey's helpful service. We appreciate your positive feedback, Kevin.","replyTime":"2026-03-26T14:15:00","review":"Very Clean and well managed facility. Jeffrey was very helpful when we had questions.","source":"Google","submissionTime":"2026-03-26T00:00:00","userName":"Kevin J."},{"reviewId":"9a8d163a-07e3-417c-8282-880ea1ab8eb0","range":0,"rating":5,"reply":"Chaquinn, thank you for sharing your positive experience with Jefferey and Robin! We're glad our team provided excellent service.","replyTime":"2026-03-25T08:01:00","review":"Jefferey and Robin","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"chaquinn c."},{"reviewId":"7c01f0de-103b-496c-b870-d430b7702de4","range":0,"rating":5,"reply":"We are utterly delighted to hear you found our storage clean, safe and secure at a good price. Thank you for recommending us!","replyTime":"2026-03-20T11:37:00","review":"Highly recommend if you need storage. Clean, safe and secure at a good price.","source":"Google","submissionTime":"2026-03-20T00:00:00","userName":"thomas m."},{"reviewId":"0417c4c4-a12f-44c8-94e5-3e503f180fe1","range":0,"rating":5,"reply":"Thank you, Daniel, for sharing your kind words about our team and clean facility. We're thrilled you chose Extra Space Storage!","replyTime":"2026-03-19T17:19:00","review":"I rented from this folks just because they were so nice to me. Awesome service. Beautiful clean building.","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"Daniel S."},{"reviewId":"909bc67e-23b8-4a79-9144-ea25d6121d52","range":0,"rating":5,"reply":"We are excited to hear Robin & Jeffrey provided amazing service! Your safety and security matter to us. Thanks for recommending us!","replyTime":"2026-03-17T11:36:00","review":"Robin & Jeffrey were amazing and friendly front desk staff to help me with finding the perfect price & deal on the storage unit! There’s tight security & I felt safe as a solo woman moving & highly recommend it over other competitors! The staff really care about what they do & there’s always someone in the office!","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"Sierra C."},{"reviewId":"c6b15b1a-c5d6-421f-97e9-a37396562653","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for recommending us!","replyTime":"2026-03-17T11:23:00","review":"Appreciated being able to reserve online and pick the location of the unit. The facility is immaculate, the service is thorough and I really appreciate all of the security measures.  Priced better than most competitors for this level of clenliness. Recommend.","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"Elizabeth S."},{"reviewId":"148d76d0-7475-4792-a2ca-c3c8bbfd6665","range":0,"rating":5,"reply":"We sincerely value your feedback! Thrilled Robin provided great service and you found the space clean and wonderful.","replyTime":"2026-03-17T16:53:00","review":"Robin was great. Space is clean and wonderful.","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"Mary C."},{"reviewId":"5ac9325e-1942-452f-aef3-8512b08b4bff","range":0,"rating":5,"reply":"We're honored to hear about your great experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2026-03-16T12:46:00","review":"Great service, very clean and secure. Robin was so helpful and keeps a good eye on the place.","source":"Google","submissionTime":"2026-03-16T00:00:00","userName":"Amber N."},{"reviewId":"8ea06f6f-214b-48f3-8fce-99b21351ca3e","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our team's support during this difficult time. Ms. Robin and our manager are truly dedicated to helping customers.","replyTime":"2026-03-17T09:15:00","review":"The Customer Service Reps Are Very Courteous & Helpful. They Go Above & Beyond To Assisted Customers & Make Sure That There Time Renting A Unit Is A Great, Easygoing, & Trouble-Free! The Manager At This Unit & Ms. Robin Were Always Hands On With Assisting My Sister & I With Her Deceased Son's Storage Unit After His Passing Last January 2025. They Mafe Sure That We Were Able To Access The Unit Easily & Now That It Is Time For Us To Clear Out The Storage They Are Being Just As Awesome Has They Have Been For This Past Year! We Highly Recommend This Extra Space Storage For All Your Storage Needs! ??????????","source":"Google","submissionTime":"2026-03-16T00:00:00","userName":"Roberta T."},{"reviewId":"a095b3dd-f6ae-4410-a894-2b6c78d2d60f","range":0,"rating":5,"reply":"We are excited to hear you found our team nice and friendly! Thank you for choosing Extra Space Storage.","replyTime":"2026-03-15T12:46:00","review":"Very nice n friendly !!","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"not t."},{"reviewId":"e974774d-7281-47fb-9f90-00e8df8991c5","range":0,"rating":5,"reply":"We are thrilled to hear you found our team thoughtful and helpful! Your positive feedback means everything.","replyTime":"2026-03-10T17:11:00","review":"Very thoughtful and helpful!","source":"Google","submissionTime":"2026-03-10T00:00:00","userName":"eric n."},{"reviewId":"eba1855f-0ea0-48fb-bdec-571b0642ac21","range":0,"rating":5,"reply":"We are thrilled to hear our team provided friendly, helpful service with ready answers to your questions!","replyTime":"2026-03-09T08:36:00","review":"Very friendly and helpful ready with answers questions without hesitation","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"Crys C."},{"reviewId":"6c9d1c8b-e536-4b1e-a2e8-b30e21168227","range":0,"rating":5,"reply":"We are grateful for your kind words! Jeffrey & Robyn will be thrilled to hear about your awesome experience.","replyTime":"2026-03-09T09:04:00","review":"Awesome experience.\nVery inviting and professional.\nJeffrey & Robyn were Great to work with!!!","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"tommy l."},{"reviewId":"16b6b098-29bd-471f-97eb-3ac6c9701cb2","range":0,"rating":5,"reply":"We are thrilled to hear about your easy sign up experience! Robin will be pleased to know her great service made a difference.","replyTime":"2026-03-09T09:16:00","review":"Easy sign up they did great / att. Robin","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"Dustin G."},{"reviewId":"ab589531-4296-4dee-817c-be517c590fd1","range":0,"rating":5,"reply":"We are thrilled to hear you found our facility super clean with friendly staff!","replyTime":"2026-02-28T12:07:00","review":"Super clean and friendly staff!","source":"Google","submissionTime":"2026-02-28T00:00:00","userName":"Al S."},{"reviewId":"c02f341a-30b3-4654-9289-70072b507966","range":0,"rating":5,"reply":"We are elated to hear that Jeffrey was great. Thank you for your feedback.","replyTime":"2026-02-28T14:57:00","review":"Jeffrey was great","source":"Google","submissionTime":"2026-02-28T00:00:00","userName":"Beck W."},{"reviewId":"44215ec3-6960-4780-ae77-2309bd530a20","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our storage facility. Thank you, Savannah, for sharing your feedback!","replyTime":"2026-03-01T10:37:00","review":"Easy to reserve, great staff, clean units.","source":"Google","submissionTime":"2026-02-28T00:00:00","userName":"savannah123ish"},{"reviewId":"1097c824-a65f-4508-931f-bd565dcb0be3","range":0,"rating":5,"reply":"Thank you for your review, Hiep! We're delighted our friendly staff made your experience positive at Extra Space Storage.","replyTime":"2026-02-27T14:24:00","review":"Staffs are friendly.","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Hiep N."},{"reviewId":"7d2e349f-3642-4da5-bc16-31e408c751c3","range":0,"rating":5,"reply":"We are grateful for your kind words about our convenient location, cleanliness, and friendly staff!","replyTime":"2026-02-25T07:40:00","review":"Convenient location, clean place and friendly staff.","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Cancer"},{"reviewId":"f7e990dd-4b3d-48d3-92c3-389f198462b1","range":0,"rating":5,"reply":"Thanks for the positive feedback, Victoria! We're thrilled to hear about your great experience with Jeffrey and Robyn at Extra Space Storage.","replyTime":"2026-02-19T11:47:00","review":"I just moved into my unit and I can’t rave enough about Jeffrey and Robyn! The sign-up process online was easy, and Jeffrey followed up shortly by phone to answer questions and facilitate the process. On move-in day I was running late and they graciously waited for me—making sure I had the full tour and could access all I needed before they left. They were efficient and thorough (and fun!). They truly go above and beyond for their tenants and it shows! A few days in and ExtraSpace feels safe, clean, and well cared for. I highly recommend this location!","source":"Google","submissionTime":"2026-02-19T00:00:00","userName":"Victoria J."},{"reviewId":"c25a55a9-b58c-45dd-82b9-461d793440ca","range":0,"rating":5,"reply":"We are excited to hear about your positive experience! Thanks for recognizing Jeffrey and Robin's exceptional service.","replyTime":"2026-02-19T18:06:00","review":"Great location near Washington, clean place and Jeffrey and Robin go above and beyond to help.","source":"Google","submissionTime":"2026-02-19T00:00:00","userName":"Mic J."},{"reviewId":"66b0db58-ef81-4ff2-b5c2-09f1a630185a","range":0,"rating":5,"reply":"Thank you for your review. We're elated to hear about your great service experience with Extra Space Storage.","replyTime":"2025-05-05T13:51:00","review":"Great storage Robyn was easy to work with","source":"Google","submissionTime":"2026-02-17T00:00:00","userName":"Nick T."},{"reviewId":"8162937a-df3e-4b8f-9f67-722c97bcd467","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for recognizing Robbin's helpful and nice service.","replyTime":"2025-07-20T13:54:00","review":"Great and helpful service Robbin was very nice.  The team can't be greater at this facility!! Staff was wonderful!! Our moving company recommends our clients to them!","source":"Google","submissionTime":"2026-02-17T00:00:00","userName":"shauntae s."},{"reviewId":"beaf98d3-286e-4dce-b7aa-65fb4e2d6672","range":0,"rating":5,"reply":"Your positive experience with Jeffrey and Robyn is greatly appreciated. We are utterly delighted to hear that they provided excellent service and that the property is clean.","replyTime":"2026-02-17T10:40:00","review":"Jeffrey and Robyn are excellent at what they do. They are very friendly, and the property is clean.","source":"Google","submissionTime":"2026-02-17T00:00:00","userName":"M. F."},{"reviewId":"578994a5-604d-4f5a-afe2-4fe48b44fd40","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with Robyn. Thank you for sharing!","replyTime":"2026-02-17T10:40:00","review":"Just cleaned out our unit as we’re moving. Robyn was great to work with. Cancelled the auto payment while we waited. She is a pleasure. Place is nice and clean!","source":"Google","submissionTime":"2026-02-17T00:00:00","userName":"Susan S."},{"reviewId":"de80aedb-2353-4930-a2d0-3f0f83bf629b","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience! Robin's dedication to helping you, even during late hours, is exactly the kind of service we strive for. Thank you for your recommendation and for choosing our facility for your first storage unit experience!","replyTime":"2024-10-28T18:22:00","review":"First time for any storage unit and definitely recommend!  Great customer service and communication. Robin stayed to help us with our storage unit and we were only able to come this late. She went above and belong to help us out!","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Karina V."},{"reviewId":"fdf780f8-8768-449c-a55a-2b8afc87a82a","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled you found our facility safe and secure. Robyn will be delighted to hear your kind words about her service.","replyTime":"2026-02-09T17:44:00","review":"Great and safe place for your storage needs. Customer service - especially Robyn, she was amazing!","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Ricardo V."},{"reviewId":"01f4d717-36bc-4d7f-925a-25c4d15ba117","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We are excited to hear about your great experiences with our customer service and staff. Thank you for sharing your experience.","replyTime":"2026-02-03T08:12:00","review":"We have the best experiences with customer services and making monthly payments. Robyn, she's the best staff working in the front and she's so helpful with all the services we need. Come rent and your money's worth.","source":"Google","submissionTime":"2026-02-02T00:00:00","userName":"Paradise"},{"reviewId":"474a3c4c-90bb-4af3-ae78-7ecb630e6a79","range":0,"rating":5,"reply":"Thanks for the kind words about our helpful staff! We're glad they made your experience great.","replyTime":"2026-01-31T16:44:00","review":"Great experience with the staff at Extra Space here! Super helpful and accommodating when we have any questions","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"Riley M."},{"reviewId":"7627832b-f733-4e4a-bbb2-9cd49935c794","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Leaha! We're thrilled to hear that Robyn and Jerry were helpful and that the facility met your expectations. Thank you for choosing Extra Space Storage.","replyTime":"2026-01-30T14:51:00","review":"Robyn and Jerry are very helpful. I was walked through the process of how to use the codes, Personal unit usage and what to do/not to do while I’m using the facility.\nIt’s clean and well maintained. I chose this business because of the high ratings and they didn’t disappoint!","source":"Google","submissionTime":"2026-01-30T00:00:00","userName":"Leaha"},{"reviewId":"95983cd6-449a-4180-b307-54112234c813","range":0,"rating":5,"reply":"We are overjoyed to hear about your fantastic experience! Robin's helpful service and our clean facility made your storage journey great.","replyTime":"2026-01-28T08:05:00","review":"Fantastic experience! Robin was so helpful and provided just the right amount of detail so I could successfully access my storage. She was extremely patient and thorough, staying with me why I tested all the locks. It’s a beautiful storage facility. Very clean! I reserved online, sight unseen, so this ended up being a great find!","source":"Google","submissionTime":"2026-01-27T00:00:00","userName":"melanie b."},{"reviewId":"109295ed-05bf-41a0-9f59-74438d72e148","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Robyn and our facility looking awesome!","replyTime":"2026-01-06T08:02:00","review":"Robyn was great and the facility looks awesome!!","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Jason Z."},{"reviewId":"b8d9ec2c-b5d3-45ea-badd-ef76e1ca7091","range":0,"rating":5,"reply":"We are glad to hear Robyn provided amazing customer service and helped you find the best deal!","replyTime":"2026-01-24T12:52:00","review":"Robyn is an amazing customer service person and is always helpful in finding the best deal","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Alpha W."},{"reviewId":"8e924410-9551-43c0-bf65-2506ae669073","range":0,"rating":5,"reply":"We greatly appreciate your wonderful review! Thrilled Robyn and Jeffrey provided excellent service for your storage needs at NE Columbia Blvd location.","replyTime":"2026-01-24T14:43:00","review":"Extra Space Storage is wonderful for all your storage needs. Robyn and Jeffrey are the best! They take care of all issues with tie storage unit.  Come to the NE Columbia Blvd location and say hello!","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Cheetaro"},{"reviewId":"18ded6e4-6ea4-4f4b-a5de-88207d090cd4","range":0,"rating":5,"reply":"We are glad to hear Robyn provided amazing service setting you up! Thank you for choosing Extra Space Storage.","replyTime":"2026-01-19T15:54:00","review":"Robyn was amazing getting me all set up","source":"Google","submissionTime":"2026-01-19T00:00:00","userName":"Lauren H."},{"reviewId":"0438fbb3-b4bf-42f1-8cd8-2b26bc50d37b","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're thrilled to hear you had a great experience and recommend our service. Thank you for choosing Extra Space Storage!","replyTime":"2025-04-25T13:35:00","review":"Great service! Very friendly and helped with getting the best prices available.  10/10 recommend.","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Sarah C."},{"reviewId":"abb543a8-08cd-411c-9b98-b78bd235384d","range":0,"rating":5,"reply":"We are honored to hear your move-in was easy and welcoming! Thanks for choosing us for your storage needs.","replyTime":"2026-01-17T13:33:00","review":"Still waiting to see how storage goes but move in was super easy and they were extremely welcoming","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Jesse M."},{"reviewId":"b638eb66-722a-465b-886d-f3ced8356d35","range":0,"rating":5,"reply":"We are pleased to hear Robin provided friendly, helpful service! Clean and secure facilities are our priority.","replyTime":"2026-01-17T14:39:00","review":"We just rented a unit here today and Robin was so friendly and helpful in showing us around and explaining how things work! This location is very clean and secure!","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Brandon S."},{"reviewId":"83eef234-3ef2-4739-9094-f51c8f8786a1","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive feedback about our customer service, communication, and clean facility!","replyTime":"2026-01-12T13:39:00","review":"Great customer service, response time, and communication. Facility is very clean, well maintained, and secure.","source":"Google","submissionTime":"2026-01-12T00:00:00","userName":"A Z."},{"reviewId":"b83cb392-ec83-4720-9fe7-4d0f624542c0","range":0,"rating":5,"reply":"Thank you for your review! We appreciate your kind words about our clean facility and staff.","replyTime":"2026-01-10T13:44:00","review":"Beautiful clean spot with the best staff","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Steven J."},{"reviewId":"36e84237-c4cb-4e89-9f8c-258201f22b55","range":0,"rating":5,"reply":"Thanks for the recommendation! Thrilled Robin provided excellent communication and you found our facility clean and professional.","replyTime":"2026-01-06T07:48:00","review":"Would highly recommend! Robin is especially helpful and is a great communicator. The process as a whole is very well run, professional, and (most importantly) VERY clean!! 5/5 would recommend :)","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Charlie W."},{"reviewId":"a032eec9-af76-4e7b-a973-245103a67290","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Robyn provided great service! Thank you for recognizing our team member's excellent work.","replyTime":"2026-01-06T07:50:00","review":"Robyn was great!","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Sharon F."},{"reviewId":"a862ce9c-5913-4a46-9610-fe9b33b3cd72","range":0,"rating":5,"reply":"Thanks for the amazing feedback! So glad Robyn made your rental experience smooth and informative.","replyTime":"2026-01-05T18:56:00","review":"Amazing experience with Robyn, she was very informative and made sure to cover any questions I may have. Renting was a breeze!","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Veronica S."},{"reviewId":"7167a9cc-ab7c-4bd2-a9dd-2501fa872b26","range":0,"rating":5,"reply":"We're grateful for your positive experience with Robin! Thank you for choosing Extra Space Storage.","replyTime":"2026-01-03T11:43:00","review":"Robin was amazing! A huge help getting into my unit. She answered all of my questions with professionalism and knowledge. The moving process was smooth and seamless. I will definitely be coming back here for any future storage needs. In the meantime I'm very happy to be here.","source":"Google","submissionTime":"2026-01-03T00:00:00","userName":"Mariah J."},{"reviewId":"6d9226ee-fb44-4cc9-961a-85ed4e27ee08","range":0,"rating":5,"reply":"Thank you for sharing your kind words about our team, cleanliness, and atmosphere. We appreciate your positive feedback!","replyTime":"2026-01-03T15:27:00","review":"Very kind people, clean, and nice music.","source":"Google","submissionTime":"2026-01-03T00:00:00","userName":"Avery P."},{"reviewId":"53409281-d1f0-4e01-bf47-37bd9fe6820c","range":0,"rating":5,"reply":"We are happy to hear Robin provided amazing service! Thank you for choosing Extra Space Storage.","replyTime":"2026-01-02T13:59:00","review":"Robin is amazing! Happy to be a customer here!","source":"Google","submissionTime":"2026-01-02T00:00:00","userName":"Chardonay D."},{"reviewId":"debd8b4f-5b44-42b3-a890-30e536326666","range":0,"rating":5,"reply":"Your review is appreciated. Jeffrey and Robyn were amazingly helpful. Thank you for choosing Extra Space Storage.","replyTime":"2025-05-03T13:36:00","review":"Robyn were amazingly helpful. Definitely recommend using ESS.","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"ROBERT S."},{"reviewId":"acb1f3b7-59c3-41f5-ab5c-7939bcc88380","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are glad Jeffrey and Robyn were able to help save you thousands. Thank you for sharing your positive experience with us.","replyTime":"2025-05-03T13:35:00","review":"EDIT: Robyn is amazing. She helped us figure out a storage issue that saved us LEGIT thousands, and this isnt the first time. Thank you from our family to hers ?","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"Shannon W."},{"reviewId":"a841d667-6942-4f19-b843-d328e4cffef4","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback about your experience with Extra Space Storage!","replyTime":"2025-12-30T12:43:00","review":"Love the experience..","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"Maria R."},{"reviewId":"f30eba33-9da6-4e89-a0bb-227bb80d63f2","range":0,"rating":5,"reply":"We are pleased to hear you found our space clean and nice. Your feedback means a lot!","replyTime":"2025-12-31T07:50:00","review":"Really nice space, very clean.","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"Bryan T."},{"reviewId":"5852c737-e609-4383-a58d-3d36dbf463bc","range":0,"rating":5,"reply":"We are grateful for your kind words about Robyn! She truly makes our team shine. Your positive experience means everything.","replyTime":"2025-12-31T07:28:00","review":"This place is great. Robyn was so nice and accommodating. She rocks!","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"Jai H."},{"reviewId":"9128d9ae-354d-45e9-be87-7b75ebcd9258","range":0,"rating":5,"reply":"We deeply cherish your feedback about our nice space and staff. Thank you for choosing Extra Space Storage!","replyTime":"2025-12-27T12:18:00","review":"Nice space and staff.","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"Paulie"},{"reviewId":"3211e1fb-2826-4f6e-986c-618d02d12789","range":0,"rating":5,"reply":"We are ecstatic to hear Robin made your key pickup smooth! Hope your storage experience exceeds expectations.","replyTime":"2025-12-24T09:05:00","review":"Just got my keys today and Robin was super helpful and a pleasure to chat with!  I shall see how the rental experience itself goes!","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"Gabe"},{"reviewId":"a3987d69-e460-4659-8870-aa9bfee3339a","range":0,"rating":5,"reply":"Thank you for taking the time to highlight our friendly staff and secure three-keypad access system for member tracking and theft prevention.","replyTime":"2025-12-24T08:39:00","review":"Friendly services from staff, very secure building with 3 access code keypads to make sure you each and every member is tracked meaning if any item are reported stolen they have track of who entered the building and floor","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"Tre-Von F."},{"reviewId":"c40bb5c8-be42-4476-a35a-36df8500ee52","range":0,"rating":5,"reply":"Thank you immensely for the kind words! We're thrilled our team provided excellent service and helpful security tips during your quick move-in process.","replyTime":"2025-12-23T07:41:00","review":"This place is awesome. I got helped immediately when I showed up and it took me less than half an hour to rent the space, get my keys, get a tour, and move in.\n\nThe woman at the desk helped ensure we knew everything we needed to and got the best prices possible as well as offered water cups while we were being helped. She gave us a tour on the way to our unit as well as some security tips.\n\nThe floors on the inside are well kept and the units are well built. Can't recommend this place enough!","source":"Google","submissionTime":"2025-12-22T00:00:00","userName":"Mickey M."},{"reviewId":"c101b71c-0bc6-43a5-9813-a9c265080d61","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience! Thanks for recommending our clean facility and service.","replyTime":"2025-12-21T10:11:00","review":"Great customer service. Cleanest facility around. Highly recommend.","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"A J."},{"reviewId":"0be00a31-dc93-40e5-9b77-59b4effe3f53","range":0,"rating":5,"reply":"We are ecstatic to hear Robin made you feel at home! Thank you for recommending our team.","replyTime":"2025-12-21T10:38:00","review":"Robin was awesome. She made me feel right at home and I would recommend her and her location anyone - anytime.","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"Timm S."},{"reviewId":"4bc3f936-4acb-458f-b8dc-6f363f4c9de2","range":0,"rating":5,"reply":"We greatly appreciate your recommendation! Thanks for recognizing our helpful staff's commitment to accommodating your everyday needs.","replyTime":"2025-12-18T19:03:00","review":"The staff is very helpful and accommodating to our everyday needs. I would recommend this place to anyone","source":"Google","submissionTime":"2025-12-18T00:00:00","userName":"Aaron A."},{"reviewId":"fdba710a-f64b-450e-bbf6-92823d22ec0a","range":0,"rating":5,"reply":"We appreciate you taking the time to leave a rating, Christopher! Your feedback means a lot to our team.","replyTime":"2024-10-01T15:56:00","review":"They helped me quickly find a storage space that met my storage needs and price range","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"Christopher F."},{"reviewId":"14280b9a-3ab2-4e77-8395-ac4052aa285d","range":0,"rating":5,"reply":"We are excited to hear about your positive experience! Thanks for highlighting Robin's kindness and our security features.","replyTime":"2025-12-08T15:31:00","review":"Very clean and well kept storage rooms, safe gated +code parking , and elevator+ code access to everything very well secured,staff also takes pride in ensuring that you feel very welcome! I Love the staff here!  One staff member that really sticks out to me is Robin.\nRobin is a very Very kind soul.\nvery understanding about hard times in life,very friendly and is always willing to lend a helping hand! 10/10 recommend this Extra space storage!","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"that_one_little_ghoul"},{"reviewId":"975e65ff-a915-4fc2-9bf4-23380cb64366","range":0,"rating":5,"reply":"Thank you for sharing your feedback about our clean and secure facility!","replyTime":"2025-12-08T15:30:00","review":"Appears clean and secure.","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"Julie S."},{"reviewId":"d11441b3-58cf-4551-8dcc-dec4361b9807","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive feedback about our clean space and friendly staff!","replyTime":"2025-12-09T07:40:00","review":"Clean space & friendly staff","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"Ms. J."},{"reviewId":"91a3787b-778d-47c8-b29d-a1778adb1dc2","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with our friendly staff and clean space!","replyTime":"2025-12-06T10:10:00","review":"Friendly staff, clean space, easy move.","source":"Google","submissionTime":"2025-12-05T00:00:00","userName":"Mountain M."},{"reviewId":"51792d86-bf59-478c-ac34-116be5f71126","range":0,"rating":5,"reply":"We are glad to hear that Jeffrey and Robyn provided excellent service with your storage setup and saved you money! It's wonderful to know that Jeffrey was able to set you up with a prepaid six-month lease that offered you significant savings, and that Robyn's suggestion for the larger unit size worked out perfectly for your needs. We're pleased that having the extra space to move things around and go through your boxes while in the unit has proven to be such a great suggestion. It's also great to hear that Jeffrey took the time to ensure you had everything needed to access your unit and thoroughly walked you through all the ins and outs of the facility. Thank you so much for recommending our location and for recognizing Jeffrey and Robyn's awesome work. We truly appreciate your kind words!","replyTime":"2025-12-04T19:00:00","review":"I just got a storage unit. Jeffrey and Robyn were so helpful and efficient. Jeffrey set me up with a prepaid six month contract that saved me a bunch of money. There was $1/month difference between two sizes and Robyn suggested the larger size so I have space to move things around and go through boxes while in the unit. It was a great suggestion. Jeffrey made sure I had what I need to access my unit before I left and walked me through the ins and outs (literally). I would recommend this location because Jeffrey and Robyn are awesome to work with- thank you both so much!","source":"Google","submissionTime":"2025-12-04T00:00:00","userName":"Jessi Y."},{"reviewId":"1ad8a7e1-55f5-4968-b537-5af92aeb2773","range":0,"rating":5,"reply":"We are excited to hear Robin provided excellent service! Thanks for choosing Extra Space Storage for your unit needs!","replyTime":"2025-12-02T13:57:00","review":"Robin is an absolute gem to work with! She helped me find the perfect unit at a great price! So excited to rent here!","source":"Google","submissionTime":"2025-12-02T00:00:00","userName":"Ana M."},{"reviewId":"404939fb-af2e-4358-9d21-a3accb951124","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad our team was helpful and great to work with.","replyTime":"2025-12-02T14:34:00","review":"Team at Extra Space Storage were great to work with always helpful.","source":"Google","submissionTime":"2025-12-02T00:00:00","userName":"Smith W."},{"reviewId":"afbf4533-d791-4321-a75f-5d517c215d96","range":0,"rating":5,"reply":"Thanks for choosing Extra Space Storage! We're thrilled you found our rental process simple and space clean.","replyTime":"2025-12-01T07:25:00","review":"Simple to rent, clean space.","source":"Google","submissionTime":"2025-11-30T00:00:00","userName":"Mama Z."},{"reviewId":"3a6f2c90-7831-44f2-b2cd-ef457e25356c","range":0,"rating":5,"reply":"We are ecstatic to hear about your amazing experience! Our management team appreciates your kind words about their welcoming service.","replyTime":"2025-11-28T13:34:00","review":"Was an amazing experience and the management team was so welcoming and wonderful!!","source":"Google","submissionTime":"2025-11-28T00:00:00","userName":"dreama b."},{"reviewId":"591b23a5-9053-4c45-9752-ebe64d6ac05b","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, WILL. We greatly appreciate your kind words about Jeffrey's help.","replyTime":"2025-11-26T13:54:00","review":"Thank for Jeffrey for the help","source":"Google","submissionTime":"2025-11-26T00:00:00","userName":"WILL C."},{"reviewId":"a6757746-900a-4f41-bb60-e4200040b9d2","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience with Jeffrey, Robin, and our call representative team!","replyTime":"2025-11-23T09:13:00","review":"Awesome service! Jeffrey, Robin and the call rep!!","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"Mariah C."},{"reviewId":"15ab20cc-3acc-4976-8464-c726671f2a60","range":0,"rating":5,"reply":"Thanks for highlighting our amazing and reliable customer service!","replyTime":"2025-11-23T10:10:00","review":"Amazing and reliable customer service!","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"Cheryl D."},{"reviewId":"2b23722e-b329-4770-b8d9-82357cd3683f","range":0,"rating":5,"reply":"We are honored to have provided you with a smooth experience at our northeast Columbia location. Thank you for your kind words about Robin.","replyTime":"2025-04-07T14:39:00","review":"I signed on today with Robin at the northeast Columbia store sight. She was fantastic and helpful. If the sight is clean a neat. Everything went so smooth. I really appreciate Robin so much.","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"Martin V."},{"reviewId":"77f10b50-17ed-4b86-9ce8-3812dae69d5d","range":0,"rating":5,"reply":"Thank you for sharing your feedback about our great space and friendly management team!","replyTime":"2025-11-18T17:38:00","review":"Great space and friendly management!","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Jake G."},{"reviewId":"4390ea41-adf9-4dfa-9692-cba99412a55b","range":0,"rating":5,"reply":"We sincerely value your kind words about Robin and Jeffrey! Their dedication to building lasting relationships truly makes a difference.","replyTime":"2025-11-15T07:25:00","review":"Robin and Jeffrey are true ambassadors of the company! They are passionate about building the brand and in doing so, they establish warm and lasting relationships with the customers! They continue to go the extra mile. They do the right thing when no one is watching!\n\nWhat a team!","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Clinton"},{"reviewId":"6d5192ff-0b8b-482d-b179-03a17c4d6fda","range":0,"rating":5,"reply":"We are glad to hear you found our storage safe with excellent customer service! We appreciate your trust.","replyTime":"2025-11-13T16:39:00","review":"Safe storage. Excellent customer service. Would definitely store with them again!","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Shannon E."},{"reviewId":"de313c0c-bad6-4215-8f4b-2ca4a32581cd","range":0,"rating":5,"reply":"We are grateful for your kind words about Robyn and our storage space. Thrilled you'd choose us again!","replyTime":"2025-11-10T17:42:00","review":"Robyn is like an angel, this space was great and I would come back 1million times! Wow, what a relief and such a different experience than I had with Public Storage!","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"RoseCityWeb3"},{"reviewId":"bf8be676-44cd-4df1-b25c-d7f0ac2fafb0","range":0,"rating":5,"reply":"Thank you for your review, Robert! We're thrilled Robyn provided thorough, detailed help for your first storage experience.","replyTime":"2025-11-07T08:14:00","review":"My first storage space. Robyn was thorough, detailed, and extremely helpful.","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Robert B."},{"reviewId":"16e5a028-79d3-4113-87c8-4b181575e0ac","range":0,"rating":5,"reply":"Hi Paul, thank you for taking the time to leave your feedback! We pride ourselves on having the cleanest facilities and the most helpful staff, so we are thrilled to hear that you had such a positive experience renting with Gavin! Stop by the office if you need anything in the future!","replyTime":"2019-07-24T12:21:00","review":"Very easy to work with and great facilities","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Paul H."},{"reviewId":"67d9aada-922a-4f69-a9e5-a0c7d1baa412","range":0,"rating":5,"reply":"Thank you for sharing your wonderful experience! We're thrilled our team made your international move stress-free and you felt safe here.","replyTime":"2025-11-05T10:53:00","review":"I really cannot say enough good things about everyone who works here. I had a very difficult situation where I moved out of the country last minute for work and needed friends and family to pack up everything in my house and put into storage. Then, yesterday, 9 months later, I needed an international moving company to come and empty out my unit.\n\nIt was a stressful situation for me, but the team handled it so well! They helped me every step of the way and were great at communicating and scheduling everything.\n\nI had also rented a unit for almost a year a few years ago as well, when I was selling my house, and the facility is clean and safe. I was a single lady at the time and was often at the facility on my own after dark and I always felt safe.\n\nReally wonderful and friendly staff who bent over backwards for me. Jeff and the lovely woman who works there who set up all my paperwork (apologies to her, it was back in March and brain fog has caused me to forget her name) were fantastic!","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Dan"},{"reviewId":"0ef771d6-505a-4be7-9099-b22448270fbf","range":0,"rating":5,"reply":"We are excited to hear about your positive experience with our customer service team, Tyler!","replyTime":"2025-11-04T15:03:00","review":"Great customer service","source":"Google","submissionTime":"2025-11-04T00:00:00","userName":"Tyler F."},{"reviewId":"adf1e3a8-f65b-44c7-83f0-de43d4415ffc","range":0,"rating":5,"reply":"Your positive experience over four years means everything to us. Thanks for highlighting our helpful team and clean facilities!","replyTime":"2025-11-05T10:37:00","review":"Great spot if you need to store some stuff. Used them for about 4 years and they were always very helpful when I had questions, needed to switch units or whatever, kept the place clean and in good shape, etc. and so forth.","source":"Google","submissionTime":"2025-11-02T00:00:00","userName":"Brian C."},{"reviewId":"788796e4-626a-4029-bc82-7fa599128b14","range":0,"rating":5,"reply":"We are honored to receive your feedback about our amazing customer service. Thank you for choosing Extra Space Storage!","replyTime":"2025-11-05T14:52:00","review":"Amazing customer service","source":"Google","submissionTime":"2025-10-31T00:00:00","userName":"Daylene D."},{"reviewId":"a8d879b7-ea5c-4dd3-809d-b4ddf396b642","range":0,"rating":1,"reply":"We are delighted to hear our team made your storage process extremely simple and provided helpful, informative answers to all your questions.","replyTime":"2025-05-24T15:53:00","review":"Very informative and helpful. Answered all the questions and made process extremely simple. Update. Price more than doubled within a one month period.","source":"Google","submissionTime":"2025-10-29T00:00:00","userName":"Derwin C."},{"reviewId":"12abb7de-cd11-4e10-9ee7-dfb69a5532c0","range":0,"rating":5,"reply":"We are grateful Robyn provided such helpful service! Thanks for sharing your positive experience with us.","replyTime":"2025-11-05T12:44:00","review":"Robyn was super helpful","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Chelsea G."},{"reviewId":"1e5f88f7-d38b-405e-a2d2-4e8f1f131c5c","range":0,"rating":5,"reply":"We are overjoyed to hear Robin provided great help! Thanks for recommending us, Jay.","replyTime":"2025-10-21T15:46:00","review":"Robin was great!  Very easy. Thanks for the help definitely reccomend!","source":"Google","submissionTime":"2025-10-21T00:00:00","userName":"Jay"},{"reviewId":"528a423c-7319-4f6f-9609-9a4cdc21b75a","range":0,"rating":5,"reply":"We are grateful Robin made your transition smooth! Thanks for the positive feedback about your unit move-in experience.","replyTime":"2025-10-20T16:50:00","review":"ROBIN ROX!!! Super smooth transition to a unit day of","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Retro R."},{"reviewId":"f0e062e7-8e14-4747-aabc-2b0bea8b0859","range":0,"rating":5,"reply":"We are elated to hear you love our clean, safe space and cart access! Our team takes pride in providing excellent storage service.","replyTime":"2025-10-20T18:21:00","review":"Best storage unit I've used in the Portland area. It's clean, safe, and you don't have to show your id to get a cart! The people that work there love their jobs and take pride in the space. I highly recommend storing here.","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Laura A."},{"reviewId":"3264aa7e-7ecd-4fd7-903d-61664c6796ef","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're so grateful to hear about your positive experience over the years. Jeffrey and Robin's attention to helping you downsize and keeping an eye out for that hard-to-come-by smaller unit really shows our commitment to customer care. We know how challenging it can be to find the right size space when you need it, so we're delighted that Jeffrey and Robin were able to call you immediately when that opening became available and help you secure it right away in the computer system. We're thrilled you feel secure with us and that you truly feel your belongings are safe and looked after. Your recognition of the attention to detail that Jeffrey and Robin provide means so much to us, and we're honored that you consider our Columbia Blvd location in NE Portland a cut above the rest.","replyTime":"2025-10-20T18:21:00","review":"Over the past 20 years I have rented spaces in North Portland and Vancouver and yes, a space is a space, but THIS space is different. You really feel your stuff is safe and looked after. Jeffrey and Robin knew I needed to downsize to a hard-to-come-by smaller unit and really kept an eye out for an opening and when one came open they called me immediately such that I was able to snatch it up right away in the computer system. That is amazing customer service and was so appreciated by me. I just don’t think you will find that kind of attention to detail everywhere.\n\nNot all Storage spaces are created equal. Extra space Storage on Columbia Blvd in NE Portland is a cut above the rest. Jeffrey and Robin who run the office are simply the best!!","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Lisa"},{"reviewId":"07f45151-f9f2-470d-8270-42132e797d77","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled you found us super clean and that Robin and Jeffrey made your experience great.","replyTime":"2025-10-17T07:51:00","review":"Super clean. Robin and Jeffrey are really friendly.","source":"Google","submissionTime":"2025-10-16T00:00:00","userName":"Tamara B."},{"reviewId":"45b88a5a-745e-4410-9f7d-098491908d2e","range":0,"rating":5,"reply":"We are thrilled to hear your rental was super quick and easy! Thank you for choosing Extra Space Storage.","replyTime":"2025-10-17T07:48:00","review":"Super quick and ez rental.","source":"Google","submissionTime":"2025-10-16T00:00:00","userName":"Paul L."},{"reviewId":"a5db3800-056b-4558-ba2a-4454cf620b8c","range":0,"rating":5,"reply":"We are elated to hear about your wonderful experience with us! We're thrilled that Jeffery handled your numerous phone calls with friendliness and patience, always going above and beyond to assist you. Our team takes great pride in providing exceptional customer service, and it's heartwarming to receive such positive feedback. Thank you so much for taking the time to share your experience and for recommending us to others. We truly appreciate your trust in our services!","replyTime":"2025-10-14T19:02:00","review":"This experience was the best experience I’ve had in so long with moving in PDX. I’ve dealt with so many shady moving companies and storage companies! Batman or Robin as we like to call is so amazing with the great service she provides! Don’t even get me started on Jeffery, it’s so nice to be greeted with such friendliness with staff that goes above and beyond! Not only did Jeffery handle my gazzillion phone calls but he was extremely friendly the whole time! Definitely recommend ????","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"Tiara G."},{"reviewId":"3044857b-0111-4faa-afc7-2cc167332022","range":0,"rating":5,"reply":"We're elated to hear about your positive experience at Extra Space Storage! Thank you for recommending us.","replyTime":"2025-10-12T09:12:00","review":"Awesome help from the staff! This is the cleanest and safest storage I have ever used. Highly recommend!","source":"Google","submissionTime":"2025-10-11T00:00:00","userName":"Patty O."},{"reviewId":"e073a990-5c4e-48cc-b1df-a4db59981d7d","range":0,"rating":5,"reply":"We deeply cherish your kind words about Robin! Her dedication to keeping our facility clean and secure makes all the difference.","replyTime":"2025-10-10T14:48:00","review":"Robin is amazing! So personable, informative, and it’s very reassuring to see how well she keeps the building clean, orderly, and secure. Feeling really good about my choice to begin renting here thanks to her :)","source":"Google","submissionTime":"2025-10-10T00:00:00","userName":"Jaquelyn C."},{"reviewId":"ebe6ce9c-640e-4a2f-93a6-8674f06ecb30","range":0,"rating":5,"reply":"We are delighted to hear about your amazing experience! Thanks for recognizing Robyn's great service and our clean, updated facility.","replyTime":"2025-10-07T18:36:00","review":"Amazing service. Robyn was great and the site itself was up to date on tech and super clean. I’d recommend for sure. Thanks Robyn","source":"Google","submissionTime":"2025-10-07T00:00:00","userName":"Victor P."},{"reviewId":"a3ac650a-6c2a-4f23-855e-a4dc34e80eca","range":0,"rating":5,"reply":"We are ecstatic to hear Jeffery made your check in process great! Thanks for the kind words.","replyTime":"2025-10-04T14:18:00","review":"jeffery was great with the check in process!","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Jacob K."},{"reviewId":"55c53b1e-dace-42e8-a22e-134a34868263","range":0,"rating":5,"reply":"Thank you! So glad Jeffrey could help make your experience great with us.","replyTime":"2025-10-05T09:36:00","review":"Jeffrey was super helpful!","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Jonathon B."},{"reviewId":"0b5a5f9f-f6ca-4d0b-86e0-4a1031e031db","range":0,"rating":5,"reply":"Alan, thank you so much for the great rating! Stop by our office or give us a call any time if you need assistance or have any questions.","replyTime":"2025-09-29T11:09:00","review":"It was a kinda cool sign on and very informative. Best of all the lady responsible for this had a good sense of humor and made the tour enjoyable. I was sort of in a hurry trying to squeeze too many things together but it went very quickly. My hats off to the management for having such a good woman up front to take care of confused souls like myself. Thanks","source":"Google","submissionTime":"2025-10-03T00:00:00","userName":"Alan"},{"reviewId":"5544a342-51aa-47d3-9e22-75327c51a091","range":0,"rating":5,"reply":"We are pleased to hear you enjoyed the tour! Thanks for choosing Extra Space Storage, Nik.","replyTime":"2025-10-01T18:16:00","review":"Tour was great!","source":"Google","submissionTime":"2025-10-01T00:00:00","userName":"Nik W."},{"reviewId":"c5125c1a-9b97-4c4b-992b-3901ba115ef4","range":0,"rating":5,"reply":"We are overjoyed to hear that Robyn made your experience seamless. Thank you for your feedback.","replyTime":"2025-09-30T16:26:00","review":"Robyn was more than a breath of fresh air. Made my decision to choose this facility to make my adventure seamless.","source":"Google","submissionTime":"2025-09-30T00:00:00","userName":"Tony K."},{"reviewId":"7a282aca-5760-4bd5-ba31-b7dada1ca589","range":0,"rating":5,"reply":"Thanks for the kind words about Jeffery and Robin! We're delighted they provided awesome service.","replyTime":"2025-09-28T10:45:00","review":"Awesome service from Jeffery and. Robin","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Rebeca M."},{"reviewId":"e6d0eba5-e3d8-4cce-ab17-9c79a4cdd380","range":0,"rating":5,"reply":"We are delighted to hear Robin and Jeffrey provided amazing service! Sorry about the pricing concerns. Thanks for the honest feedback.","replyTime":"2025-09-23T07:54:00","review":"Robin and Jeffrey were the reason for me not wanting to leave...both are amazing and so extremely helpful and actually care about our needs as customers. As for the unit I rented a 5x5 and was there for well over a year and never had a problem. The reason I left was because the price jump pretty drastically when it does....but remember people this is not Jeff or Robin's fault this is corporate greed and that is the reason I went to new horizons. If you talk to them you might get help if they are able","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"J W."},{"reviewId":"ad811be0-9e2e-453b-aac2-8bd55d9e4fc3","range":0,"rating":5,"reply":"Thank you for your review. We appreciate your kind words about Robin's attentive care of the property.","replyTime":"2025-09-21T08:22:00","review":"Robin was is a genuinely concerned person for all of us. She is attentive to all details an takes extra care of the property. Highly recommend!","source":"Google","submissionTime":"2025-09-20T00:00:00","userName":"Nancy S."},{"reviewId":"6c990828-3458-4a82-bc76-6dd4deeec2a5","range":0,"rating":5,"reply":"Thank you for highlighting our amazing customer service! We're thrilled our team goes above and beyond to help you.","replyTime":"2025-09-18T08:32:00","review":"Amazing customer service they go above and beyond for you if you have any types of issues all you need to do is communicate with them and they’ll try the best to help you!!\nAmazing!!!","source":"Google","submissionTime":"2025-09-17T00:00:00","userName":"Tasha T."},{"reviewId":"6d575467-9142-449a-a13c-6bf53212f9c9","range":0,"rating":5,"reply":"We are ecstatic to hear about your smooth experience! Thank you for taking the time to share your feedback. We're delighted that you found our service prompt, friendly, and helpful. It's great to know that our team provided clear information about rules and expectations, and even assisted you with setting up the app on your phone. We take pride in maintaining a clean facility and are glad you appreciate it. Thanks for choosing us and recommending our clean location and helpful team to others looking for storage rental.","replyTime":"2025-09-14T08:38:00","review":"Service was prompt friendly and helpful very polite and respectful gave all the rules and clear expectations. Location is very clean glad I chose this location. Walk through was great even helped me set up app on my phone. Thanks for taking the stress off me and getting me taken care of one phone call and one visit all in one day. I will recommend them to anyone that's looking for storage rental.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Marcus S."},{"reviewId":"d54bd2de-b0f4-4a31-b452-d66e28809514","range":0,"rating":5,"reply":"Thanks for the kind words about our fabulous service! We're thrilled you had such a great experience.","replyTime":"2025-09-12T08:08:00","review":"Fabulous service!","source":"Google","submissionTime":"2025-09-11T00:00:00","userName":"Samuel H."},{"reviewId":"955fe7bf-9312-4c51-aa75-20f9b139151b","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled our team provided above and beyond service for your storage needs.","replyTime":"2025-09-08T14:52:00","review":"Above and beyond service","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"Liz T."},{"reviewId":"dd4ae749-1a14-49ae-9c5f-d8aee17fc944","range":0,"rating":5,"reply":"We sincerely value your feedback about our clean, secure facility and friendly staff. Glad we quickly fixed the hallway light. Best wishes in your new home!","replyTime":"2025-09-08T14:52:00","review":"This place is clean and secure. It is a little annoying to have to put in your code to drive through the gate, again to call the elevator, and a third time to send the elevator to your floor but I appreciate the added security. Office staff is super friendly and helpful the few times I've gotten to work with them but after initially renting the unit everything was self sufficient so my only contact was to report a malfunctioning light in the hallway outside my unit which they fixed. A little expensive after the promo period ended but not excessive. I'm only moving out because I got a house with a garage and no longer need separate storage.","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"Samantha H."},{"reviewId":"9eff47fe-c251-4154-a00a-feab3f64cdfc","range":0,"rating":5,"reply":"We are overjoyed to hear about your great experience at Extra Space Storage. Thank you for taking the time to provide feedback.","replyTime":"2024-12-08T11:05:00","review":"Great service from Robyn","source":"Google","submissionTime":"2025-09-06T00:00:00","userName":"Joshua R."},{"reviewId":"1fb4fea9-f5a4-4951-9282-8761e289aa60","range":0,"rating":5,"reply":"Thanks for the amazing feedback! So glad our clean, secure facility and friendly staff made your experience stress-free, Thomas!","replyTime":"2025-09-07T10:14:00","review":"Great experience! The facility is clean, secure, and easy to access. The staff is friendly and helpful, and the whole process was quick and stress-free. Highly recommend!","source":"Google","submissionTime":"2025-09-06T00:00:00","userName":"Thomas G."},{"reviewId":"1d0d037d-0ce3-486b-b7b4-af82b8d99ca5","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience with our pleasant staff! Thanks for the feedback.","replyTime":"2025-09-05T09:05:00","review":"Just great pleasant staff to work with. Makes the process go so much smoother. Thank you","source":"Google","submissionTime":"2025-09-04T00:00:00","userName":"Joe H."},{"reviewId":"4d335bfc-81be-46a1-944b-1f1c4583c4de","range":0,"rating":5,"reply":"Thank you for your review, Isaac! So glad Stevie and Robin took great care of you and made everything smooth!","replyTime":"2025-09-02T08:26:00","review":"Stevie and Robin were both incredibly friendly and helpful! They walked me through everything and went above and beyond to ensure I was taken care of!!","source":"Google","submissionTime":"2025-09-01T00:00:00","userName":"Isaac C."},{"reviewId":"e43fcdcd-f2c4-4b8c-b3f0-0f2b80adaa0f","range":0,"rating":5,"reply":"We are elated to hear about your wonderful experience with Jeffrey and Robyn! Thanks for sharing your feedback.","replyTime":"2025-08-30T09:17:00","review":"Wonderful experience with Jeffrey and Robyn!","source":"Google","submissionTime":"2025-08-29T00:00:00","userName":"Jessica B."},{"reviewId":"85541e3f-e7aa-4dee-ac12-cef8ae9ad819","range":0,"rating":5,"reply":"Your positive experience means everything! Thanks for recognizing our clean, secure facilities. We understand the pricing structure frustration and value your honest feedback.","replyTime":"2025-08-29T07:58:00","review":"Of all the nearby storage options, Extra Space Storage seems to be the best run, cleanest, and most secure. For that reason I think they would be the best option for anyone looking for a storage unit in NE Portland.\n\nMy one complaint is that they don't let you prepay more than six-months and your rate may fluctuate based on the supply and demand of similar units in the space.  This seems to be the business model for all the companies in the area, so I don't hold it against Extra Space Storage, but, personally, it's an incredibly annoying pricing structure.","source":"Google","submissionTime":"2025-08-28T00:00:00","userName":"Aaron K."},{"reviewId":"29b2da0d-7222-4ae3-aa2d-5f3e05d1a8ef","range":0,"rating":5,"reply":"We are thrilled to hear you find our business lockers clean, friendly, and functional!","replyTime":"2025-08-21T18:34:00","review":"We use this place for business lockers and it is clean, friendly and functional!","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Sierra M."},{"reviewId":"369bc173-95dc-4ee4-8ff5-fc63c87a9dc8","range":0,"rating":5,"reply":"We sincerely value your kind words about our friendly team and clean, secure storage!","replyTime":"2025-08-21T18:33:00","review":"Always friendly folks running the place. Easy access, and the lockers seem clean and secure.","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Christopher M."},{"reviewId":"f2f53ac6-901b-4c4a-a5bf-ce1c507738c0","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Robin provided excellent service and you found our facility clean. We appreciate the recommendation!","replyTime":"2025-08-18T14:20:00","review":"NE Columbia location in Portland. Very clean facility, and Robin at the front desk was very helpful and provided excellent customer service! Would recommend!","source":"Google","submissionTime":"2025-08-18T00:00:00","userName":"Brian S."},{"reviewId":"19c7f301-0ee3-4f0c-8f40-78864a2420c6","range":0,"rating":5,"reply":"We deeply cherish your feedback! Thanks for highlighting Robin's wonderful service and our clean location. We're thrilled you found signing up easy and affordable.","replyTime":"2025-08-15T17:20:00","review":"Fantastic service. Very clean location. Robin is wonderful. Signing up was super easy, and affordable...would highly recommend","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Free B."},{"reviewId":"adaa7d3a-03e7-45cb-95c8-355d83dfee53","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So happy Robyn provided amazing service and made your experience great with us.","replyTime":"2025-08-15T17:48:00","review":"This facility has been so amazing to us .  Robyn has been such an amazing representative for your company as she was more than kind and went above and beyond  to give us an amazing experience renting through this facility.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Krystal V."},{"reviewId":"5a822d8f-f837-4fcd-91aa-044842dba54a","range":0,"rating":5,"reply":"We are thrilled to hear Robin and Jeffrey made your experience great! Thanks for the kind words!","replyTime":"2025-08-15T17:50:00","review":"Robin and Jeffrey are such great people! Always nice to speak with! Can't wait to come back!!!","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Leslie H."},{"reviewId":"df43dbb2-7e92-4883-b375-eb47455e95f5","range":0,"rating":5,"reply":"Thank you for sharing your kind words about our clean, secure facility and Robyn and Jeffrey's excellent service!","replyTime":"2025-08-16T07:39:00","review":"This place is very clean and secure and offers the best customer service/ support. Robyn and Jeffrey genuinely care about their customers’ best interests. I would highly recommend it.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Jeong A."},{"reviewId":"71ae2602-905a-4362-8829-bcd0cee23e9c","range":0,"rating":5,"reply":"We are absolutely thrilled to hear from you! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-08T11:38:00","review":"Thank you!\n\nRobin was fantastic!","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Cody J."},{"reviewId":"9916e55e-e1dd-4dc8-a2dd-e0163b169b8b","range":0,"rating":5,"reply":"Thank you for the kind words about Robin! We're thrilled she provided such knowledgeable and caring service.","replyTime":"2025-08-11T17:19:00","review":"Robin was incredibly knowledgeable and kind!","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Emma D."},{"reviewId":"f095da8c-411d-42b7-b1b4-074664d4271c","range":0,"rating":5,"reply":"Your positive feedback about our fantastic, helpful staff means everything! Thanks for choosing Extra Space Storage!","replyTime":"2025-08-05T08:30:00","review":"Fantastic staff and always helpful!!! Would use them anytime!!!","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Noah B."},{"reviewId":"2ceae41d-b8b9-4123-84eb-eafb5029b85f","range":0,"rating":5,"reply":"Thanks for the kind words about Robin! We're thrilled she made such a positive impact on your family.","replyTime":"2025-08-02T14:38:00","review":"Robin was soo great to me and my family","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Amberypedro V."},{"reviewId":"735a39ce-78a8-4f0f-89f5-56c102fdb1c1","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Sterling. We're committed to being your go-to stop for all your local storage needs! We prioritize providing clean and well-managed facilities and are so glad to hear your experience reflects that. Stop by our office if you need assistance or have any questions.","replyTime":"2022-06-02T11:46:00","review":"Where do I start? ESS on ne Columbia is a great facility. It is always clean inside and out. It is well managed. Security does not seem to be an issue. Shoutout to the manager, Brian. I really appreciate how well he works with customers. E.S.S. give that man  a raise, lol!","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Sterling B."},{"reviewId":"fd847b7f-0021-4f85-b84c-be0b4c387643","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Sonya! We deeply respect your feedback about Robyn and Jeffrey.","replyTime":"2025-08-01T12:35:00","review":"Robyn and Jeffrey were amazing and so helpful!","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Sonya M."},{"reviewId":"0a08c21a-0803-4687-b637-ea5d0044e6a0","range":0,"rating":5,"reply":"Thank you for your kind words, Aliah! We are pleased to hear that Robyn provided friendly service and went above and beyond for you.","replyTime":"2025-02-04T17:57:00","review":"Friendly service. Robyn went above and beyond for us!  She is amazing and so very thorough! This place is perfect!","source":"Google","submissionTime":"2025-07-31T00:00:00","userName":"Aliah R."},{"reviewId":"7f3d2e6a-6b90-41eb-8fbf-25efb8595e67","range":0,"rating":5,"reply":"We are happy to hear Robin went above and beyond! We really appreciate you recognizing her great service.","replyTime":"2025-07-30T09:49:00","review":"Robin was the best employee ever! She went over and beyond to help me solve my issue. I really appreciate the great service.","source":"Google","submissionTime":"2025-07-29T00:00:00","userName":"David F."},{"reviewId":"a3f84a60-f57f-4225-af74-24229e73c8e7","range":0,"rating":5,"reply":"Your positive experience means everything! So glad Robin and Jeffery provided professional, friendly service. Thanks for the kind words!","replyTime":"2025-07-25T12:55:00","review":"My experience was very professional and staff was friendly, Robin, Jeffery are great people and very helpful.","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"Jamil"},{"reviewId":"55f67cda-0ee0-4a3a-a1df-b8eaefbefda5","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our clean, secure facility and great staff!","replyTime":"2025-07-19T13:53:00","review":"Very clean, very secure - several places where you have to enter your code, and you only have access to your own floor. Great staff, access to the gate for long hours each day. Highly recommend.","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Lisa S."},{"reviewId":"7a86d272-eb08-4555-9927-eab89a541cd9","range":0,"rating":5,"reply":"We are delighted to hear Robyn provided such friendly and helpful service! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-20T14:27:00","review":"Robyn just helped us with our new unit and she was very friendly and very helpful. She answered every question I had before I even asked them!","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Ariana L."},{"reviewId":"1ce42e65-3a39-4fa0-a665-4c21256a99de","range":0,"rating":5,"reply":"We are delighted to hear Robin provided such thorough service! Thanks for choosing us, Autumn.","replyTime":"2025-07-20T14:27:00","review":"Robin walked us through everything thoroughly and thoughtfully. Excited to start renting here","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Autumn W."},{"reviewId":"6fd6c237-b5af-4498-a24c-294a2359b0fe","range":0,"rating":5,"reply":"We are delighted to hear you found our team helpful and kind! Thanks for sharing your experience.","replyTime":"2025-07-18T13:25:00","review":"Very helpful and kind and listening to me.","source":"Google","submissionTime":"2025-07-18T00:00:00","userName":"Juan J."},{"reviewId":"66c5efa0-a01d-4db1-acc1-baf6950f118c","range":0,"rating":5,"reply":"We are delighted to hear you love the AC and security features! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-16T15:38:00","review":"This storage building is the best has AC and is really secure ??","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Thinno O."},{"reviewId":"c7c8cf39-d0c2-4ed5-ada7-1371a06f8875","range":0,"rating":5,"reply":"We are delighted to hear Robin and Jeffrey provided such kind and accommodating service throughout your years with us!","replyTime":"2025-07-15T14:54:00","review":"Robin and Jeffrey are great! I rented with Extra Space for years and they were always so kind and accommodating.","source":"Google","submissionTime":"2025-07-15T00:00:00","userName":"Caroline N."},{"reviewId":"30b3b750-96c4-46cf-bae0-1bacf3d9d41d","range":0,"rating":4,"reply":"We are delighted to hear you found our staff accommodating and facility clean and safe! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-16T07:39:00","review":"Very nice and accommodating staff! Clean facility and seems safe. It’s definitely very expensive, even for Portland.","source":"Google","submissionTime":"2025-07-15T00:00:00","userName":"Sherry C."},{"reviewId":"72848597-1ec5-4b6e-ae6c-46a0cd3bc1dc","range":0,"rating":5,"reply":"We are delighted to hear Robyn made adjusting your lease so easy! Thanks for sharing your experience.","replyTime":"2025-07-16T08:24:00","review":"Robyn made adjusting my lease so easy!","source":"Google","submissionTime":"2025-07-15T00:00:00","userName":"Buck L."},{"reviewId":"25fc1d4a-bc30-42b8-966b-5575eac69ce6","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our great staff! Thanks for recommending us, Sam!","replyTime":"2025-07-10T11:57:00","review":"Great staff, easy to work with, let me use their bathroom even though it’s for employees only. Can recommmend!","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Sam S."},{"reviewId":"1abcfa6c-e2f8-492e-ac1e-9a2e0a46c03f","range":0,"rating":5,"reply":"We're thrilled to hear you had a great start up at Extra Space Storage. Thank you for sharing your experience!","replyTime":"2025-07-10T08:10:00","review":"Great start up...","source":"Google","submissionTime":"2025-07-09T00:00:00","userName":"Kodiac H."},{"reviewId":"7c638f96-d14d-4006-a21e-283f58456e57","range":0,"rating":5,"reply":"We are delighted to hear you enjoyed our clean facilities, friendly staff, and jazz music!","replyTime":"2025-07-08T08:07:00","review":"Super clean facilities, very friendly staff, and nice jazz music playing throughout the units.","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"Robin M."},{"reviewId":"cdbc9e99-0a48-446e-bc0e-5ad09af2cacb","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Jeffrey! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-03T09:06:00","review":"Great experience. Jeffrey was so incredibly helpful. We will definitely be using Extra Space Storage again!","source":"Google","submissionTime":"2025-07-02T00:00:00","userName":"Bethany M."},{"reviewId":"e730567c-a0f3-4271-809c-45b9ae3d5b19","range":0,"rating":5,"reply":"We appreciate your positive feedback regarding Jeff's professional and courteous service. Thank you for acknowledging his prompt assistance, William.","replyTime":"2025-07-01T10:33:00","review":"Jeff was super professional and kind. He answered all my questions and assisted me with speedy and positive service! Thank You So Much!","source":"Google","submissionTime":"2025-07-01T00:00:00","userName":"William W."},{"reviewId":"3b222fdf-f57e-4c3e-a0b9-616b31f753d8","range":0,"rating":5,"reply":"We are delighted to hear you found our team awesome and our facility clean! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-30T16:41:00","review":"Awesome people to work with and very clean place","source":"Google","submissionTime":"2025-06-30T00:00:00","userName":"Maui_OCEAN_Paddler"},{"reviewId":"e8a932d5-95bc-481f-8cec-c50c5904da91","range":0,"rating":5,"reply":"We are delighted to hear Robin provided such awesome and protective service! Thanks for recognizing her great work.","replyTime":"2025-06-30T17:44:00","review":"Robin was very awesome and protective and she really a great person","source":"Google","submissionTime":"2025-06-30T00:00:00","userName":"Quinton s."},{"reviewId":"0a72bfa3-3efd-4270-b614-a0d42b29b623","range":0,"rating":5,"reply":"We genuinely admire your positive feedback. Thank you for choosing Extra Space Storage!","replyTime":"2025-06-28T12:48:00","review":"Easy and cheap","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Thomas R."},{"reviewId":"2d2a8d94-af86-4872-9e7f-4f45e739902d","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thanks for trusting us with your belongings for a year.","replyTime":"2025-06-26T14:38:00","review":"Great experience. Storages my belongs for one year and no damages. Quiet safe area. Staff súper friendly and helpful.","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"ydali o."},{"reviewId":"f6d5ee68-dfa3-4647-96a8-64f2cdea7628","range":0,"rating":5,"reply":"We are delighted to hear Robyn and Jeffrey provided such helpful service! Thanks for noting our secure facility.","replyTime":"2025-06-27T09:18:00","review":"Robyn and Jeffrey were so helpful and informative!! The facility feels very secure as well.","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"Alice"},{"reviewId":"e42e0f08-3cb8-45b2-b71f-ef5361780df5","range":0,"rating":5,"reply":"We are delighted to hear Jeff and Robin made your experience so easy and helpful!","replyTime":"2025-06-21T16:10:00","review":"Jeff and Robin were so helpful and made the experience so easy.","source":"Google","submissionTime":"2025-06-21T00:00:00","userName":"Moayad Z."},{"reviewId":"87d1d2fd-b879-4322-90cb-00d467f3bc3d","range":0,"rating":5,"reply":"We are delighted to hear you found our facility nice, clean with easy access, Gilbert!","replyTime":"2025-06-21T16:16:00","review":"Nice ,clean easy access","source":"Google","submissionTime":"2025-06-21T00:00:00","userName":"Gilbert R."},{"reviewId":"5d503127-8668-4a5d-9eff-007abdc686c4","range":0,"rating":5,"reply":"We appreciate your feedback and are pleased to know you found our team helpful. Thank you for selecting Extra Space Storage.","replyTime":"2025-06-16T12:34:00","review":"Super helpful!!","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Jennifer H."},{"reviewId":"2ad66013-21e1-4cdf-ae28-71b52ed534ed","range":0,"rating":5,"reply":"We appreciate your positive feedback regarding the service you received! We are particularly gratified to learn that our inclusive approach resonated with you.","replyTime":"2025-06-16T12:41:00","review":"Great service! They even asked for my pronouns!","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Brady C."},{"reviewId":"7df8a566-5f4a-4648-bf6b-237c7ea533d2","range":0,"rating":5,"reply":"We are delighted to hear about your fantastic experience with Robin! Thank you for recommending our clean, secure facility.","replyTime":"2025-06-16T13:59:00","review":"Robin was beyond fantastic. Very helpful, informative, and pn point. Seemless transition into my new storage unit. Facility is very clean secure. Would highly reccomend.","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Brandon P."},{"reviewId":"7a9ca1d2-382b-486d-8e27-052815c41275","range":0,"rating":5,"reply":"We are delighted to hear Robin and Jeffrey provided awesome, helpful service! Thanks for the great feedback.","replyTime":"2025-06-16T14:51:00","review":"Robin and Jeffrey are awesome and super helpful!","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Jeffrey M."},{"reviewId":"b8c374f9-2e47-489e-9aa4-195b157eb961","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with our location and service! Thanks for appreciating our company, Raven.","replyTime":"2025-06-16T14:59:00","review":"Great location great service. Really appreciate this company; thanks, Robin????","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Raven H."},{"reviewId":"bf97f5f2-b24b-4a5d-891f-b6447a7e1ba4","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience with Robin! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-16T18:05:00","review":"I was welcomed before I walked into the facility! Robin was amazing when I got to the office to get my access she walked me through every step of the way. I am excited to store here","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"BreOunna L."},{"reviewId":"b028e5f9-f011-4f61-97cf-2e694fab81b3","range":0,"rating":5,"reply":"We are delighted to hear the leasing process was super helpful and easy for you!","replyTime":"2025-06-15T15:23:00","review":"Super helpful and easy leasing process!","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"Lil B."},{"reviewId":"6683c85c-c59c-43d8-8a51-dab01f8b8100","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience! Robyn truly is amazing and we're thrilled she provided such outstanding service.","replyTime":"2025-06-15T12:40:00","review":"Start to finish easy and excellent. Robyn is a boss—above and beyond and with a smile to boot. Would 100% rent again.","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"Adam L."},{"reviewId":"326c9687-3de1-44b7-95ff-0de016beb505","range":0,"rating":5,"reply":"Thank you for the great feedback! We're glad to hear you had a positive experience and that Jeffrey provided excellent service. Your satisfaction with the safety and cleanliness of the facility means a lot to us!","replyTime":"2025-06-12T12:28:00","review":"Had a great experience here. Jeffrey has been wonderful as a point person there! Always felt safe and clean!","source":"Google","submissionTime":"2025-06-12T00:00:00","userName":"Lauren Z."},{"reviewId":"2ff89c62-8c77-4773-8ab1-70738949855b","range":0,"rating":5,"reply":"We are delighted to hear Robin provided excellent service and your motorcycle storage experience went smoothly!","replyTime":"2025-06-06T16:48:00","review":"Robin was great to work with, stored my motorcycle eveything went smooth.","source":"Google","submissionTime":"2025-06-06T00:00:00","userName":"Steve T."},{"reviewId":"fd925d80-4e32-4066-9e67-ae615624a099","range":0,"rating":5,"reply":"We are delighted to hear Robyn provided excellent service and that you enjoyed our clean, temperature-controlled facility.","replyTime":"2025-06-06T18:22:00","review":"Robyn is wonderful to deal with, and the space was always clean and a comfortable temperature.","source":"Google","submissionTime":"2025-06-06T00:00:00","userName":"Dave M."},{"reviewId":"b13163e1-9d94-4557-9f1d-e88a770a09d9","range":0,"rating":5,"reply":"We are delighted to hear Jeffery and Robin provided fantastic service helping you find the right storage unit size and guiding you through the process!","replyTime":"2025-06-05T11:40:00","review":"I ended up needing a much bigger unit then expected and Jeffery snd Robin were fantastic at showing me bigger units and walking me through the process!","source":"Google","submissionTime":"2025-06-05T00:00:00","userName":"Erika S."},{"reviewId":"12fb9468-1093-4b4c-a09c-d70dda2f708e","range":0,"rating":5,"reply":"We are delighted to hear that Robyn and Jeffrey provided such exceptional service. Your safety is our priority, and we're glad they helped resolve your lock issue promptly. It's wonderful to know that our team members went above and beyond to ensure you felt secure and could access your unit without any problems. We appreciate your kind words about our facility providing a secure place for your treasures. Thank you for choosing Extra Space Storage and for taking the time to share your positive experience with us.","replyTime":"2025-06-04T16:34:00","review":"Robyn and Jeffrey are truly amazing at making our stay here feel safe and secure, Robyn answered my call for help one evening when my lock wasn’t working and she ended up coming through, by making sure I was able to get into my unit, and locked up for the evening, both employees (Robyn and Jeffrey)  go above and beyond! Thank you both and thank you extra space storage for creating a secure place to keep my treasures!!","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"Josh C."},{"reviewId":"813fa299-b9bf-4f5a-b63e-7a0290449057","range":0,"rating":5,"reply":"We are delighted to hear Jeffrey provided friendly service and helped you find the best financial option for your storage needs!","replyTime":"2025-06-03T11:03:00","review":"Jeffrey was super friendly. Went over all important information. Help chose the best option financially for me!","source":"Google","submissionTime":"2025-06-03T00:00:00","userName":"LaTora B."},{"reviewId":"afdc152b-ecb1-4b6f-908b-7692f1b29f6d","range":0,"rating":5,"reply":"We are delighted to hear Robin provided friendly and professional service. Thank you for the wonderful feedback!","replyTime":"2025-06-03T09:29:00","review":"Robin was friendly and professional","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"karla s."},{"reviewId":"edaf8e36-169f-464f-ac40-c0e332f2a555","range":0,"rating":5,"reply":"We are delighted to hear Robin and Jeffrey provided excellent service! Thank you for recognizing our facility's cleanliness and security measures.","replyTime":"2025-06-03T09:38:00","review":"Clean, well-run, seems very secure. Robin and Jeffrey were super helpful and accommodating! Great experience overall.","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"Christopher D."},{"reviewId":"9f8a9fa2-1827-40ad-bd41-93fbf38057e4","range":0,"rating":5,"reply":"Thank you for the excellent rating, Melanie! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-STORAGE if you need anything!","replyTime":"2021-10-06T18:58:00","review":"Extra Storage Space made renting a storage unit so easy! Jeffrey and Robyn were amazing to work with!\nVery friendly and exceptional customer service.  I chose a location, a unit size and it was seamless.  I have already recommended them to many people if they want a painless process, and a very clean storage facility. The bonus is that it is indoors and heated.","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Melanie A."},{"reviewId":"b8846070-20bd-40e3-8149-c18f4051d2a1","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Evelin. Thank you for highlighting her friendly service and our clean facilities.","replyTime":"2025-06-01T09:31:00","review":"Great chatting to Evelin at check in.. very friendly and professional. Good rates and clean facilities too!","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Swerky E."},{"reviewId":"96b54537-bb77-4167-b8e8-58b91179e7a3","range":0,"rating":5,"reply":"We are delighted to hear that Jefferey and Robin made your storage search easy and stress-free. Their dedication to exceptional service and thorough assistance reflects our commitment to customer care. We're especially pleased that Jefferey was able to guide you through the entire process, considering it was your first time using a storage space. It's wonderful to know that Robin went above and beyond in explaining the property and addressing all your questions, helping to put you at ease during your move. We truly appreciate your 10/10 rating and are thankful for your kind words about our team members.","replyTime":"2025-05-29T17:31:00","review":"Jefferey AND Robin were so amazing, they were extremely responsive and communicative through the entire process! They made a hectic search for space, easy and affordable. Jefferey worked to get me a space and walked me through the entire process, (my first time using a storage space so I was very appreciative). When I got to the property Robin went above and beyond explained the property, what to expect, and covered all questions I could have. My storage is in amazing hands. Their help and attitude really put me at ease for a super stressful move! Thankful for both of their help!! 10/10??","source":"Google","submissionTime":"2025-05-29T00:00:00","userName":"Cw"},{"reviewId":"881b4762-e73c-40a5-acaf-f22e94c7503a","range":0,"rating":5,"reply":"We are delighted to hear Jeffery provided such helpful service during your unit transfer. Thank you for the wonderful feedback!","replyTime":"2025-05-27T18:16:00","review":"Jeffery was so nice and helpful! Made transferring a unit very easy","source":"Google","submissionTime":"2025-05-27T00:00:00","userName":"Garrett D."},{"reviewId":"efc3cb8c-d987-4c8b-b1e3-51f9f1461ef5","range":0,"rating":5,"reply":"We are delighted to hear that Jeffrey made your experience easy and streamlined.","replyTime":"2025-05-27T18:09:00","review":"Jeffrey made things so easy and helped streamline the process for us so much. Thank you!!!","source":"Google","submissionTime":"2025-05-27T00:00:00","userName":"lejohnson1011"},{"reviewId":"cc904d87-52dc-4bd7-a6a5-4365b5c154f4","range":0,"rating":5,"reply":"We are delighted to hear about your exceptional experience with Robin and our phone team. Your detailed feedback about the clear explanations, thorough walk-through, and outstanding service is greatly appreciated.","replyTime":"2025-05-26T10:40:00","review":"Robin was SO helpful. She has a knack for explaining everything super clearly in a way that helps you remember it. Walking me through everything that was necessary to kick off a rental, she made sure that I understood each part of the process and payment. I’ve moved once a year In the past 10 years and I’ve never felt so accommodated and considered by someone at a storage facility. I got to meet Robin in person today and she was just as wonderful as I had anticipated. She took the time to get me all the way to my unit, even though this is a super busy day for her! Would highly recommend this storage facility to anybody who asks.  This was an absolutely wonderful experience :)\n\nI also was helped out by somebody on the phone and I don’t remember I can’t give him a shout out, but Phone service was excellent","source":"Google","submissionTime":"2025-05-26T00:00:00","userName":"Lily S."},{"reviewId":"23c1e599-0192-4b84-987f-35221f5d136a","range":0,"rating":5,"reply":"We are delighted to hear about your positive check-in experience. Thank you for highlighting Robyn's dedication to finding the perfect storage solution for you.","replyTime":"2025-05-25T09:49:00","review":"Check-in experience was great. Robyn went through different available units to find the best fit and made sure I was all set before move in.","source":"Google","submissionTime":"2025-05-25T00:00:00","userName":"James H."},{"reviewId":"0024fed3-9aee-4ca0-b904-fd87f3aa4408","range":0,"rating":5,"reply":"We are delighted to hear our team made your storage process extremely simple and provided helpful, informative answers to all your questions.","replyTime":"2025-05-24T15:53:00","review":"Very informative and helpful. Answered all the questions and made process extremely simple.","source":"Google","submissionTime":"2025-05-24T00:00:00","userName":"Derwin C."},{"reviewId":"d72aa7e3-1ad3-41b0-a702-10b4b2da3850","range":0,"rating":5,"reply":"We are delighted to hear about our excellent service and patience! Thank you for the recommendation and positive feedback.","replyTime":"2025-05-23T13:23:00","review":"Pretty good service and patience!! Highly recommend it!!:))","source":"Google","submissionTime":"2025-05-23T00:00:00","userName":"??"},{"reviewId":"37272f6e-98bb-4cc4-ae97-296374a9fa34","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Robyn. Thank you for recognizing her patience and support during your stressful time.","replyTime":"2025-05-23T14:17:00","review":"Robyn was very informative and patient with me today I appreciate the help and support during this stressful time.","source":"Google","submissionTime":"2025-05-23T00:00:00","userName":"Hannah M."},{"reviewId":"5e8f7e2c-fb85-4766-99c6-c14148d6ccfd","range":0,"rating":5,"reply":"We are delighted to hear about your positive experiences with Robyn and Jeffrey. Your feedback about their gracious service, safety measures, and the calming atmosphere means a lot to us. It's wonderful to know that Robyn has been consistently lovely and attentive from your first visit, and that you appreciate the time and care she shows to all renters. We're also pleased that you find Jeffrey to be a gentleman and very accommodating. The safety and care for your precious belongings is a top priority for us, so we're glad this has been evident in your interactions. Thank you for mentioning the music choice as well; we're happy it contributes to a calming environment during your visits.","replyTime":"2025-05-22T17:54:00","review":"Robyn has been so lovely from the first time I came in and has continued to be so gracious love the time and care that has been not just for me but for all of the renters and the  safety and care for our precious things . Also love the choice of music , it has truly been calming .\nJeffrey has been a gentlemen and very accommodating","source":"Google","submissionTime":"2025-05-22T00:00:00","userName":"Cristina Y."},{"reviewId":"7b16e06d-f83a-4293-bba9-88f5e330d3ae","range":0,"rating":5,"reply":"We are delighted to hear that Robin and Jeffrey provided excellent service during your experience with us. Your security and peace of mind matter greatly to us, and we're glad to know that you feel comfortable and secure while using our facility. It's wonderful that you appreciate the relaxing jazz music, which we hope helps create a soothing atmosphere during the often stressful process of moving and storing belongings. Thank you for taking the time to highlight our facility's atmosphere and for recommending Extra Space Storage to others. We truly value your feedback and your trust in our services.","replyTime":"2025-05-22T17:50:00","review":"Robin and Jeffrey have been so wonderful and helpful! I feel completely comfortable leaving my car parked in the lot and my unit open while I step away, knowing that they have my back and are keeping an eye out for me.\n\nMoving is incredibly stressful, but knowing that my belongings (and myself) are secure takes a huge weight off my shoulders and mind. They also have the most relaxing Jazz music that just helps soothe the overwhelming stress of moving.\n\nI highly recommend using this storage facility!!","source":"Google","submissionTime":"2025-05-22T00:00:00","userName":"Amanda H."},{"reviewId":"b454bf1f-11ef-4883-bbb1-3d935f262620","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our team. Thank you for recognizing their exceptional service and friendliness.","replyTime":"2025-05-21T13:53:00","review":"Awsome people to work with.  nice people to work with!","source":"Google","submissionTime":"2025-05-21T00:00:00","userName":"Jesus P."},{"reviewId":"68d964f2-dcdf-437d-96ca-64172437bd32","range":0,"rating":5,"reply":"We are delighted to hear you value our clean and secure facility. Thank you for the positive feedback!","replyTime":"2025-05-20T13:38:00","review":"Clean and secure...","source":"Google","submissionTime":"2025-05-20T00:00:00","userName":"sonny w."},{"reviewId":"ecc92a9b-e2d1-47cd-83ce-1881f25aeb4d","range":0,"rating":5,"reply":"We are delighted to hear Jeff and Robyn provided amazing service during your visit. Your positive feedback means a lot to our team.","replyTime":"2025-05-20T15:56:00","review":"Jeff and Robyn were amazing :)","source":"Google","submissionTime":"2025-05-20T00:00:00","userName":"Kacie C."},{"reviewId":"15df21a5-435f-4d9d-967a-24ec45c360e6","range":0,"rating":5,"reply":"We are delighted to hear Robyn provided excellent service! Thank you for highlighting her helpful assistance with your storage unit needs.","replyTime":"2025-05-20T07:50:00","review":"shoutout to robyn for helping us secure a storage unit. was super easy and she answered all the questions we had!","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"courtney h."},{"reviewId":"eb3f0620-2576-4e2b-9d99-f7828ad5cadb","range":0,"rating":5,"reply":"We greatly appreciate your kind words. Thank you for your feedback.","replyTime":"2025-05-17T15:51:00","review":"Jeffrey was very kind and helpful.    Good vibes and thoughtful human.","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Willy W."},{"reviewId":"c61de604-8e1f-4055-9909-9002037d0ef0","range":0,"rating":5,"reply":"We deeply respect your positive feedback and are thrilled to hear that you love our storage facility!","replyTime":"2025-05-16T08:43:00","review":"Love this place!!!!","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"jacob R."},{"reviewId":"f765ef30-4872-4234-8599-379dce73712c","range":0,"rating":3,"reply":"Thank you for reaching out. Your feedback is valuable to us.","replyTime":"2025-05-10T11:45:00","review":"Quick and easy but Online said I can have an authorized user so when my wife came to get locks they wouldn’t let her and said I had to which was a major inconvenience since I’m at work and in a hotel due to house fire and she even had a copy of my id plus had me on the phone w/FaceTime and still wouldn’t let her get the locks even though she paid for it and her name was on the card. Doesn’t make sense like why is there an option to have someone access ur account if they can’t access it. Also wouldn’t you want to verify the name on the card used for payment if anything? Because that was not verified because I’m not even the one who paid. If it wasn’t for all that my review would be better. I can be just as petty.","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Jakob M."},{"reviewId":"9cf2c769-2361-4928-9259-fb93a522b2c2","range":0,"rating":5,"reply":"We're glad to hear about your 11/10 experience with Jeffrey! Thank you for the recommendation.","replyTime":"2025-05-07T11:45:00","review":"11/10 experience. Jeffery was absolutely amazing and extremely accommodating. Would recommend this place over and over if your from our of state.","source":"Google","submissionTime":"2025-05-07T00:00:00","userName":"My I."},{"reviewId":"684f68fe-e8ba-4549-8dba-907c52708efd","range":0,"rating":4,"reply":"We are thrilled to hear that Robin was most helpful. Thank you for sharing your experience with us!","replyTime":"2025-05-06T08:24:00","review":"Robin was most helpful","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Murphenstein"},{"reviewId":"f10f2216-2057-49fa-875f-9cf39ee379cf","range":0,"rating":5,"reply":"We deeply respect your feedback on Robyn and Jeffrey's assistance. Thank you for choosing Extra Space Storage.","replyTime":"2025-05-03T13:33:00","review":"Robyn helped us with everything. It’s better to go in to see the unit they have lots of sizes and Jeffrey made sure the unit was cleaned. Now it’s time to move in","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Luna S."},{"reviewId":"b925cdf3-583a-4017-a730-e3b897df81ce","range":0,"rating":5,"reply":"We're delighted to hear that Robin provided amazing help. Thank you for sharing your experience with us, Denise Kathryn Flores.","replyTime":"2025-05-02T15:30:00","review":"Robin was amazing and such a great help and made the whole process fast and easy.","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Denise K."},{"reviewId":"8d67bc0d-ae36-47c1-af27-4e1a5b2965de","range":0,"rating":5,"reply":"We are excited to hear you had an awesome experience at Extra Space Storage. Your feedback is incredibly valuable.","replyTime":"2025-04-28T11:52:00","review":"Awesome","source":"Google","submissionTime":"2025-04-30T00:00:00","userName":"unclebillyjoe j."},{"reviewId":"d60cd282-70e7-428e-9d5a-37dd7ae908a6","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage on Columbia Blvd. is greatly appreciated. Thank you for your feedback.","replyTime":"2025-05-01T07:53:00","review":"Every experience here has been a pleasure. The employees are friendly, knowledgeable, and helpful. The facility is clean and secure. The Columbia Blvd. location has exceeded my expectations.","source":"Google","submissionTime":"2025-04-30T00:00:00","userName":"Andrea P."},{"reviewId":"14f144e5-2489-4e60-8910-47b1200b9da2","range":0,"rating":5,"reply":"We deeply cherish your positive feedback!","replyTime":"2025-04-28T12:05:00","review":"Great customer experience!","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Todd C."},{"reviewId":"be8d7e36-5b78-4fff-96da-34bde087da67","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Great to hear you had a positive experience at Extra Space Storage.","replyTime":"2025-04-28T17:18:00","review":"Great experience! Friendly staff ! Definitely recommend it !","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Daniel M."},{"reviewId":"5c6878b8-a218-40a4-abc7-b5acce6c614c","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are thrilled that our team was able to assist you effectively.","replyTime":"2025-04-28T17:43:00","review":"Very helpful, very responsive, attentive, good communication","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Tony T."},{"reviewId":"fd6f586d-cacf-415b-893d-0b9d61fca5d0","range":0,"rating":4,"reply":"Your positive feedback on our employees and facilities is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2025-04-26T12:17:00","review":"Employees are fantastic, facilities are very nice- deducting one star for the regular dynamic price increases.","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Leigh C."},{"reviewId":"56d6076c-bd4e-403f-8e67-bc6e80e84c25","range":0,"rating":5,"reply":"Thanks for the positive feedback, Sorry Pink! We are honored to have provided great customer service.","replyTime":"2025-04-25T09:26:00","review":"Great Customer Service! Robin was very nice & helpful!","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"Sorry P."},{"reviewId":"10e803a4-01ac-4b9b-8f63-10ddd93d859a","range":0,"rating":3,"reply":"Thank you for taking the time to provide feedback about your experience with our storage facility. We appreciate your comments about our clean space and friendly staff. Your concerns regarding the price increases have been noted, and we understand how this affected your decision to cancel the service. We value all customer input as it helps us improve our services. Again, thank you for sharing your thoughts with us.","replyTime":"2025-04-21T17:33:00","review":"Clean space and friendly staff. They jack up the prices about every six months. We started at $64, then it went to $120, then $180. Just got the notification. It was gonna go up to $207 less two years after we opened it. Cancelled the service and moved stuff out.","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"Eric S."},{"reviewId":"169ebd41-afeb-4ffe-856e-c833437870e9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Buso Audrey! We're glad to hear Robyn was helpful during your visit to Extra Space Storage.","replyTime":"2025-04-22T08:31:00","review":"Robyn was so chill!","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"Buso A."},{"reviewId":"975a402b-53d3-4c29-9c8c-42dd161acec4","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Lisa! Thank you for recognizing Robyn's great service.","replyTime":"2025-04-19T13:50:00","review":"Robyn was great! Thank you","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Lisa H."},{"reviewId":"9a9d3c4f-5ed8-4815-8e28-2a1ce31b040d","range":0,"rating":5,"reply":"Thank you for sharing! Robin appreciates your kind words.","replyTime":"2025-04-19T13:48:00","review":"Robin was so great!","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Ashley S."},{"reviewId":"488903c9-8e7b-41cb-89d7-cd51d4fe2621","range":0,"rating":5,"reply":"Thank you for your kind words about our Portland location. We're delighted to hear that Robin provided such excellent service and was able to assist you efficiently. We greatly appreciate your feedback and are glad you had a positive experience with us. Thank you for recommending our storage location to others.","replyTime":"2025-04-15T08:59:00","review":"We sought out Extra Space brand in Portland after dealing with the company in our Florida location.  Robin was very friendly, efficient, super helpful with a wealth of great information.  She definitely went above and beyond to assist us. Would highly recommend this storage location to anyone.","source":"Google","submissionTime":"2025-04-14T00:00:00","userName":"Helen D."},{"reviewId":"38cfd4ad-0391-44b1-b053-12f3858431d2","range":0,"rating":1,"reply":"We apologize for falling short in providing you with the service you expected. Please contact us at (971) 254-2980 to address your concerns.","replyTime":"2025-04-09T07:44:00","review":"MIA and proud, was my experience. Swung by Saturday at 1:18 pm, to give my license and receive the code. That's it. Darn, they're out. Come back at 3:42 pm, darn, no one there. Called the number, texted the number. Two minutes after closing time on Saturdays, I get a text saying I'm mistaken. I reply kindly. So I show up on Tuesday, as per the text, and again no one is at the front. Knock, nothing. I called again and halleujah Robin answered. I got the sense it was out of her way to come spend 5 minutes taking my ID and giving me the code for the unit that's already paid for.\n\nAfter customer begging, she showed up with a sassy, sarcastic smile. I told her I didn't appreciate that smile, because I've been trying to access this, and have had to jump hurdles to find a temporary place for the items. Completely changing our move.\n\nRobin called her manager Cody, and they agreed that I was not allowed to have emotion and said I was trespassing. Would not spend 5 minutes giving me my own code. Unfortunate.\n\n---\n\nUpdate from April 10th, seeing the \"Response from the owner.\" I called the number three times, trying to find a person to talk to. When it asks for the phone number, it says it cannot find it, goodbye. I tried pressing 0 for \"if you don't know it\" and \"that person is unavailable, goodbye\"","source":"Google","submissionTime":"2025-04-10T00:00:00","userName":"mike p."},{"reviewId":"15ff25bc-fe5f-4263-859b-df5f0c9b37e5","range":0,"rating":5,"reply":"We are delighted to hear that our staff was helpful and friendly. Thank you for your feedback, Ian King!","replyTime":"2025-04-08T14:59:00","review":"Staff very helpful, responsive on the phone, and friendly.","source":"Google","submissionTime":"2025-04-08T00:00:00","userName":"Ian K."},{"reviewId":"e5956b0a-d3aa-48d7-ae1d-1c2deacc0701","range":0,"rating":5,"reply":"We're overjoyed to hear that Jeffrey was so helpful in booking your storage unit! The facility is well-maintained and has a large covered space for loading and unloading. Thank you for your feedback.","replyTime":"2025-04-07T10:10:00","review":"Jeffrey was so helpful in the process of booking the storage unit! The facility is well maintained and has a large covered space for loading and unloading.","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Megan V."},{"reviewId":"1a32b5f6-ce67-49a8-a874-dcc7e9dab255","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Robyn at Extra Space Storage.","replyTime":"2025-04-04T14:52:00","review":"Robyn was a great help, she knew exactly what I needed and answered all questions or concerns I had.","source":"Google","submissionTime":"2025-04-04T00:00:00","userName":"Gloria B."},{"reviewId":"a27b6ef2-6544-4148-949e-054e1d46a2c6","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage in NE Portland. Thank you for sharing!","replyTime":"2025-04-04T07:51:00","review":"Just got my first storage space and both managers at the NE Portland location were a delight! Super friendly and made the process so quick and easy. Highly recommended!","source":"Google","submissionTime":"2025-04-03T00:00:00","userName":"Given D."},{"reviewId":"2079c6e4-34d3-40f2-bae9-92cf735a7f23","range":0,"rating":5,"reply":"We are ecstatic to hear that you had a great experience at Extra Space Storage! Thank you for sharing your positive feedback with us.","replyTime":"2025-04-01T12:40:00","review":"Great spot! Friendly staff! Perfect storage unit.","source":"Google","submissionTime":"2025-04-01T00:00:00","userName":"Mark R."},{"reviewId":"7325832b-23da-4f37-9cde-f9a20eec9b51","range":0,"rating":5,"reply":"Thank you for your review! We greatly appreciate your feedback. Robyn will be delighted to hear your kind words.","replyTime":"2025-03-30T12:19:00","review":"Robyn is incredible! Shout her out to everyone!","source":"Google","submissionTime":"2025-03-30T00:00:00","userName":"nick t."},{"reviewId":"280383e5-f1fd-40d7-83cd-8391ae0559d2","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback, Jake Campbell.","replyTime":"2025-03-29T11:43:00","review":"Excellent staff, secure space for unit and access. Would use again for sure!!","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Jake C."},{"reviewId":"6ec39a62-0c83-417c-b6d5-6fb5a5cbd81f","range":0,"rating":5,"reply":"We are excited to hear that Jeffrey was fantastic! Thank you for your kind feedback.","replyTime":"2025-03-29T12:38:00","review":"Jeffrey was fantastic!","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Rob M."},{"reviewId":"c1d72082-4307-4133-a6dd-d11f2bd7eccc","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Jeffrey and Robin!","replyTime":"2025-03-29T15:22:00","review":"Jeffrey and Robin we simply FANTASTIC! Hugely helpful, friendly, and knowledgeable. They helped us rent a unit for our college student 2,700 miles away. They gave us complete confidence and helped get the rental done!","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Horn F."},{"reviewId":"b367d381-e488-4b82-acc3-2621558a5c73","range":0,"rating":5,"reply":"Thank you for your review! We are thrilled to hear about your positive experience with Jeffery and Robin at our Portland location.","replyTime":"2025-03-29T16:41:00","review":"Came in to a location Portland with our son, to see sample units to help him decide what size unit to rent at a different location in another state. Jeffery and Robin were simply amazing! More than just a wealth of information, Jeffery helped him make the right selection, answered every possible question, and was invaluable while he went online and secured a rental unit. Customer service above and beyond!","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Timothy H."},{"reviewId":"5bc92548-13ac-446d-afb5-3ff9c317830d","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-03-29T08:20:00","review":"Everyone was very helpful and it’s very very very clean and extremely safe. Thank you!","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"Jacob J."},{"reviewId":"41ca743d-a345-4eda-bb9a-e8a46d50d5ab","range":0,"rating":5,"reply":"Fabulous to hear you found our storage helpful and safe! Thank you immensely for the positive feedback.","replyTime":"2025-03-29T08:18:00","review":"Fabulous helpful and safe!","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"Erin N."},{"reviewId":"2185709e-9b8e-406f-9c99-ecf02cda9535","range":0,"rating":5,"reply":"We're delighted to hear that Robin was helpful during your check-in process. Thank you for your feedback!","replyTime":"2025-03-25T15:15:00","review":"Team member Robin was helpful with the check in and efficient with the information. Really clean and well ran spot.","source":"Google","submissionTime":"2025-03-25T00:00:00","userName":"SugarSkull P."},{"reviewId":"017eb48d-688a-4cad-9cfb-dd442e7ae202","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. Robin is glad to have been of help to you.","replyTime":"2025-03-25T15:54:00","review":"Robin was very helpful explaining everything to me as I’ve never rented a storage space before. She went thru the numbers with me and worked to get me the best deal for my needs. Excellent customer service.","source":"Google","submissionTime":"2025-03-25T00:00:00","userName":"Melanie"},{"reviewId":"ab9815ee-7af1-4bdd-986a-751e14d45ddc","range":0,"rating":2,"reply":"Thank you for sharing your concerns. Please contact us at (971) 254-2980 to discuss this matter further.","replyTime":"2025-03-25T07:39:00","review":"YOUR BELONGINGS ARE NOT SAFE HERE\n\nMy unit was broken into and the lock was replaced with a \"chateau\".\n\nThe customer service has been great for me, but my items were stolen from here.","source":"Google","submissionTime":"2025-03-24T00:00:00","userName":"M D."},{"reviewId":"d11952b3-e89f-4ff1-9c7a-911942d888ff","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Robin at Extra Space Storage. Thank you for sharing!","replyTime":"2025-03-23T08:52:00","review":"Robin was so nice & informative ! Definitely recommend the storages are clean and great prices .","source":"Google","submissionTime":"2025-03-22T00:00:00","userName":"Tae T."},{"reviewId":"c651f539-0a37-4a11-bbd7-5f51bd38ee16","range":0,"rating":5,"reply":"We're glad to hear that Robin provided fantastic service and that you found our facility secure and safe for your storage needs. Thank you for sharing your experience with us!","replyTime":"2025-03-23T09:22:00","review":"Robin was fantastic getting my account squared away! Very secure and safe facility and easy to move things in and out.","source":"Google","submissionTime":"2025-03-22T00:00:00","userName":"Emma L."},{"reviewId":"2d00dc36-d4aa-4d39-a568-17519aa1ee00","range":0,"rating":5,"reply":"Thanks for the amazing feedback, Dave! We appreciate your recommendation.","replyTime":"2025-03-21T11:44:00","review":"An amazing experience with these guys!!! Use them if you need storage, this is the place!!","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Dave N."},{"reviewId":"972c1132-e4db-4ad2-8a8a-1514ba6c399b","range":0,"rating":5,"reply":"Your positive experience with Jeffery is greatly appreciated! Thank you for sharing your feedback.","replyTime":"2025-03-20T08:24:00","review":"Dealt with Jeffery for my first rental  and it was a great experience!","source":"Google","submissionTime":"2025-03-19T00:00:00","userName":"Derege Y."},{"reviewId":"438f06b2-e0f3-479c-afcd-94fa715a8b1c","range":0,"rating":5,"reply":"We genuinely value your positive feedback on the friendly and knowledgeable service provided by Jeffery and Robin. Thank you for sharing your experience with us.","replyTime":"2025-03-14T10:09:00","review":"The crew Jeffery and Robin very friendly and knowledgeable","source":"Google","submissionTime":"2025-03-14T00:00:00","userName":"Jess W."},{"reviewId":"9b149729-c2e9-4c7d-8ebd-c055b0fed957","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with Robin. Thank you for sharing your feedback!","replyTime":"2025-03-12T08:56:00","review":"Professional, knowledgeable, and friendly. Robin was very nice to work with.","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Craig D."},{"reviewId":"a77167e0-2626-47a5-b73a-b0279fc81ec5","range":0,"rating":5,"reply":"We're pleased to hear about your great experience at Extra Space Storage. Thank you for recommending us!","replyTime":"2025-03-12T09:46:00","review":"My experience with Extra Space storage has been great!  Robin at NE Columbia location in Portland, OR is professional, honest, and easy to work with.  Highly recommend Extra Space Storage, especially this location.","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Bryan D."},{"reviewId":"47987ac0-411e-4e87-ac5b-4bbb582e7e08","range":0,"rating":5,"reply":"We are excited to hear that we went way above and beyond for you, Gerald Witherell. Thank you for sharing your positive experience with Extra Space Storage.","replyTime":"2025-03-12T13:45:00","review":"They went way above and beyond","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Gerald W."},{"reviewId":"efbbb70a-d9c1-4194-b090-3b43a1e58691","range":0,"rating":5,"reply":"We're happy to hear that Jeffrey was great! Thank you for sharing your experience with us.","replyTime":"2025-03-12T17:40:00","review":"Jeffrey was great!!","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"B. E."},{"reviewId":"d6fe8ce0-c9da-473a-a291-eb9f783dbe5a","range":0,"rating":5,"reply":"Your positive experience with Robyn is greatly appreciated! Thank you for sharing your feedback.","replyTime":"2025-03-11T13:38:00","review":"Robyn was so helpful today! I will be back here again for sure!","source":"Google","submissionTime":"2025-03-11T00:00:00","userName":"Matt J."},{"reviewId":"1d574e28-aa07-4ff5-91d5-f36f34d6de32","range":0,"rating":5,"reply":"Hi Sean. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kate. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.","replyTime":"2023-10-31T08:49:00","review":"Had a great experience when I recently had to call and give notification that I was moving. (By the way, check your contract about how many days notice you need to give to get prorated)\nRobin was very helpful in working out the details of my move out date and prorating my month. Its a very clean facility and customer service has always been helpful.","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Sean B."},{"reviewId":"eba77718-b727-4376-8072-7da1def74496","range":0,"rating":5,"reply":"We're thrilled to hear that Robin provided excellent service and made your storage unit rental easy. Thank you for sharing your experience with us!","replyTime":"2025-03-10T16:20:00","review":"Robin was amazing and made sure to inform me of all charges and fees. Definitely made getting a storage unit easy","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Alicia M."},{"reviewId":"d93cc70a-be0a-4081-9f54-c394c0517d26","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for sharing your feedback with us!","replyTime":"2025-03-10T16:20:00","review":"Speedy, amazing kind service","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Ryan s."},{"reviewId":"5a9f5e89-4aba-4e59-bfec-89e77476942a","range":0,"rating":5,"reply":"We appreciate your positive feedback about Robyn's helpfulness and efficiency. Thank you for choosing Extra Space Storage!","replyTime":"2025-03-10T16:22:00","review":"Robyn was super helpful and very nice! Everything went super fast and smooth. Thank you!","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Mac S."},{"reviewId":"370ce945-4d27-4019-a293-24df5f9e6586","range":0,"rating":5,"reply":"We're privileged to have been able to assist you. Thank you for your kind words about Jeffrey's help!","replyTime":"2025-03-06T12:35:00","review":"Jeffrey was a great help! Thanks a lot for your kindness.","source":"Google","submissionTime":"2025-03-06T00:00:00","userName":"Etiea A."},{"reviewId":"acbf04ce-d4e5-4f13-ae19-97ffcd5d7cab","range":0,"rating":5,"reply":"We're pleased to hear that Robyn was able to assist you in finding a unit. Thank you for sharing your positive experience with us!","replyTime":"2025-03-03T14:22:00","review":"Robyn was insanely helpful in helping us find a unit. Thank you for making it such a pain free experience :)","source":"Google","submissionTime":"2025-03-01T00:00:00","userName":"Daisy"},{"reviewId":"6f35a094-d087-4e2e-b270-feeb8463141d","range":0,"rating":5,"reply":"Thanks for the positive feedback, Trevor! We're glad you found our storage solution helpful.","replyTime":"2025-03-03T14:28:00","review":"What a great storage solution! Thank you for the great customer service.","source":"Google","submissionTime":"2025-03-01T00:00:00","userName":"Trevor H."},{"reviewId":"0030a3ef-53ba-44c8-bd4a-ce3ffa39fd0c","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with Robin. Thank you for taking the time to share your feedback.","replyTime":"2025-03-01T10:42:00","review":"Robin was so easy to work with and extremely helpful when we tried to find a unit.  We were able to find a unit that was perfect for us and even went the extra mile to stay back to help us!","source":"Google","submissionTime":"2025-02-28T00:00:00","userName":"Kaeana P."},{"reviewId":"45479e9c-096f-49c1-916b-adcc43af1ad3","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with our office staff. Thank you for sharing your feedback!","replyTime":"2025-02-28T08:07:00","review":"The office staff were very friendly and helpful. It was a much better experience than I expected to have renting a storage space.","source":"Google","submissionTime":"2025-02-27T00:00:00","userName":"Suzannah N."},{"reviewId":"d0ecabc4-0753-4d70-ae6f-50f0e9e20197","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We deeply cherish your kind words about Robin.","replyTime":"2025-02-24T12:52:00","review":"Robin is excellent there!!","source":"Google","submissionTime":"2025-02-24T00:00:00","userName":"Ulysses H."},{"reviewId":"f1e51e8d-53fa-4115-8777-4c8beb353720","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Robin.","replyTime":"2025-02-24T12:57:00","review":"Robin was great. Really informative and had great information.","source":"Google","submissionTime":"2025-02-24T00:00:00","userName":"Colton G."},{"reviewId":"66281f94-7310-4e3c-9575-11a11178cf80","range":0,"rating":5,"reply":"We are honored to have provided you with super friendly service!","replyTime":"2025-02-24T18:00:00","review":"Super friendly service!","source":"Google","submissionTime":"2025-02-24T00:00:00","userName":"Antoinette L."},{"reviewId":"f6a79488-c831-4d34-8e13-259130b15af5","range":0,"rating":3,"reply":"We are concerned to hear about your experience with the music at our facility. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We understand how important a comfortable environment is for our customers. While we aim to create a pleasant atmosphere, we recognize that music preferences can vary greatly. Please feel free to reach out to us at (971) 254-2980 to discuss this further. We would like to address your concerns and find a solution that ensures a more enjoyable experience during your visits.","replyTime":"2025-02-22T07:38:00","review":"Great facility, robin is super helpful & kind.\n\nBut the music that plays 24/7, is so upbeat almost cracked out, unsettling- jazz show tunes. Drives me absolutely insane. I want to slam my head into a wall every time i’m there. Cannot think let alone hear my own thoughts… extremely menacing. It’s beyond.","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Colton D."},{"reviewId":"c114ec43-7c58-40d7-9bd7-15020a4f2b4f","range":0,"rating":1,"reply":"We sincerely apologize for falling short of your expectations and for the inconvenience caused by our communication method. Your feedback regarding our rent increase and notification process is invaluable to us. We understand your frustration and will use your comments to review and improve our policies and procedures. Thank you for taking the time to share your experience with us.","replyTime":"2025-02-19T07:25:00","review":"They DOUBLED my rent only a few months in and informed me via post card, even though I’m signed up for paperless communication. Luckily I saw it among the junk mail and will be moving out before the ripoff starts. Avoid this place, I’ll never rent from any of their facilities again.\nThis is such a predatory practice, they’re hoping you’re out of town or unable to get a moving truck when they hit you with these huge rate increases. I’m disgusted by this company and I hope this review helps some you avoid their awful practices","source":"Google","submissionTime":"2025-02-18T00:00:00","userName":"Michael R."},{"reviewId":"6e6d976c-b0ca-4ed6-8087-deccd735d388","range":0,"rating":5,"reply":"Thank you for the positive feedback! We are glad to hear about your fantastic experience with Extra Space Storage.","replyTime":"2025-02-17T12:42:00","review":"Extra Storage has been fantastic! The enrollment process was quick and easy, and their team is incredibly responsive. Every interaction has been met with friendly, knowledgeable, and helpful staff who go above and beyond to ensure a smooth experience. Highly recommend for anyone looking for reliable and hassle-free storage!","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"Michael S."},{"reviewId":"f68ce190-0896-4101-954a-9412c129fc43","range":0,"rating":5,"reply":"We're overjoyed to hear you had a fantastic experience with our staff at Extra Space Storage! Thank you immensely for your kind words.","replyTime":"2025-02-15T10:12:00","review":"Fantastic staff! Great to work with!","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Mark G."},{"reviewId":"f10772d9-ea8f-447c-bfd0-c075470d75e8","range":0,"rating":5,"reply":"We're grateful for your positive feedback! Robin and Jeffrey are indeed helpful and nice. Thank you for sharing your experience with us.","replyTime":"2025-02-11T15:46:00","review":"Robin and Jeffrey were extremely helpful and super nice!","source":"Google","submissionTime":"2025-02-11T00:00:00","userName":"Gideon N."},{"reviewId":"fc1651ec-29c8-4e0e-ad68-5b4d008e011c","range":0,"rating":5,"reply":"We are delighted to hear that Robyn was fantastic! Thank you for sharing your experience with us.","replyTime":"2025-02-10T17:08:00","review":"Robyn was fantastic!!","source":"Google","submissionTime":"2025-02-10T00:00:00","userName":"Karmahawzy _."},{"reviewId":"a4569aaf-9e1f-4f52-be3c-a0a928985e95","range":0,"rating":5,"reply":"We're glad to hear you had a positive experience with our staff and facilities. Thank you for sharing your feedback!","replyTime":"2025-02-09T08:20:00","review":"The staff was very nice and stayed late to help me get in. This place is very clean and secure.","source":"Google","submissionTime":"2025-02-08T00:00:00","userName":"Elizabeth S."},{"reviewId":"683c8ae1-cf20-49a1-8540-04e4d5fc9b06","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with renting at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-02-07T16:08:00","review":"Renting was quick and easy. Spotless facilities and such easy access.","source":"Google","submissionTime":"2025-02-07T00:00:00","userName":"Marcos S."},{"reviewId":"32470fcc-b61f-474f-beeb-a1a7b746008f","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Robin at Extra Space Storage. We're glad to hear that the storage unit was clean and met your needs.","replyTime":"2025-02-06T10:43:00","review":"Robin  has been truly helpful over the phone and in the store. The storage unit inside and outside is kept clean. If you are looking for a place to store your belongings Extea Space Storage is the place.","source":"Google","submissionTime":"2025-02-06T00:00:00","userName":"Catherine W."},{"reviewId":"c00b12d2-8db8-41a3-b77a-d71a570f80c3","range":0,"rating":5,"reply":"We are overjoyed to hear that Robin provided exceptional customer service during your visit. Her dedication to explaining everything thoroughly, both to your uncle and then to you, demonstrates her commitment to ensuring our customers fully understand our services. We appreciate you taking the time to share your experience with us. It means a lot to know that Robin's assistance made a difficult time in your life a bit more manageable. We strive to make the storage process as smooth as possible for all our customers, and it's wonderful to hear that Robin exemplified this. Thank you again for your kind words and for choosing our facility for your storage needs.","replyTime":"2025-02-07T08:40:00","review":"Robin was who assisted us as we were securing a storage unit  today!  Her customer service skills were on point as she took the time to explain everything twice.  Once with my uncle,  since I couldn’t be at the initial renting of the unit, and then once again with me since my uncle,  Ivan, had to rush off and go to work!  Thank you Robin for assisting us.  You were able to  make my  recent and  difficult  break-up with my husband of 7 years, a little more bearable so thank you Robin.  Keep doing what you’re doing!  It’s greatly appreciated!!!!","source":"Google","submissionTime":"2025-02-06T00:00:00","userName":"Johnny B."},{"reviewId":"55b8d9fd-6dbe-4c5e-8ae8-948a0973d13a","range":0,"rating":5,"reply":"Your positive feedback is appreciated. Thank you for sharing your experience with us.","replyTime":"2025-02-04T17:59:00","review":"Great storage","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"cd"},{"reviewId":"c01f3c30-6a0e-4ea6-8a89-6f0acff7ecae","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for choosing Extra Space Storage!","replyTime":"2025-02-02T08:47:00","review":"Great spot and staff.","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"J S."},{"reviewId":"9ad34a67-e7f7-4368-a793-a97371d01c13","range":0,"rating":5,"reply":"We are excited to hear that the rental process was easy and that Robin provided fantastic customer service. Thank you for sharing your experience with us!","replyTime":"2025-01-27T17:12:00","review":"Process to rent was easy. Robin was fantastic! Great customer service. Building is very clean.","source":"Google","submissionTime":"2025-01-27T00:00:00","userName":"A. L."},{"reviewId":"b97db77b-46b9-420c-af47-89f3c2abcca0","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience with Robin and our storage units. Thank you for sharing your feedback!","replyTime":"2025-01-25T13:54:00","review":"Robin was so amazingly helpful! She went above and beyond helping us with every aspect of renting our new storage unit and gave us tons of great info. Seems like a great company, and the storage units are well-lit, easily accessible, and clean. A+","source":"Google","submissionTime":"2025-01-25T00:00:00","userName":"Benjamin C."},{"reviewId":"6949c633-6b67-4a02-8508-406bc428a1a6","range":0,"rating":5,"reply":"Thanks for sharing your experience with Robyn! We appreciate your positive feedback about her helpfulness in finding your unit and her welcoming smile. It's great to hear that you loved the customer service you received. We're glad Robyn made you feel welcomed during your visit.","replyTime":"2025-01-24T18:29:00","review":"Robyn was really great with helping find my unit. Loved the customer service and she always had a smile so felt welcomed!","source":"Google","submissionTime":"2025-01-24T00:00:00","userName":"Fidel G."},{"reviewId":"371b1859-6901-40e5-befa-8e0ed685280d","range":0,"rating":5,"reply":"We're pleased to hear that the site managers are helpful and personable, and that the facility is clean. Thank you for your feedback.","replyTime":"2025-01-18T09:39:00","review":"The site managers are very helpful and personable. The facility is very clean.","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Dorn S."},{"reviewId":"8caa1e00-33bc-4c0c-8609-7e7a4eba0077","range":0,"rating":5,"reply":"We're glad to hear you love the place and the people. Thank you for your feedback on the pricing.","replyTime":"2025-01-18T14:06:00","review":"Love the place love the people but Lord the damn price","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Steven B."},{"reviewId":"a4d7c90f-f51a-4e0b-9c41-e33689fe1a88","range":0,"rating":5,"reply":"Thanks for the fantastic rating, Jane. We are glad we were able to meet all of your self-storage needs.","replyTime":"2025-01-15T10:33:00","review":"Great !","source":"Google","submissionTime":"2025-01-15T00:00:00","userName":"jane f."},{"reviewId":"a0a31996-107e-4679-8b7c-25e9836264f1","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback with us.","replyTime":"2025-01-14T15:17:00","review":"Everyone was very kind, and you could tell the place was very clean. Robyn and Jeffrey were incredible and very accommodating, and they have great security measures to guarantee your stuff stays safe","source":"Google","submissionTime":"2025-01-14T00:00:00","userName":"Dejai"},{"reviewId":"18cd756e-878c-45bf-ba69-974718e2ab79","range":0,"rating":5,"reply":"We are honored to hear about your positive experience with Robin at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-01-14T15:06:00","review":"Robin was very helpful and polite. She answered every question professionally and made my family feel like this was a great choice!","source":"Google","submissionTime":"2025-01-14T00:00:00","userName":"Mark T."},{"reviewId":"7573ade9-4bd4-4916-a0e9-252560747066","range":0,"rating":5,"reply":"We are pleased to hear about your great experience at Extra Space Storage. Thank you for sharing your positive feedback.","replyTime":"2025-01-04T13:56:00","review":"Great experience from the start! Robyn was thorough with the check-in process, very knowledgeable, and engaging. The facility is secure and clean.","source":"Google","submissionTime":"2025-01-04T00:00:00","userName":"Blake C."},{"reviewId":"13d9fd76-9647-42b6-919a-2ffacfbf325b","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with renting at Extra Space Storage! Thank you for taking the time to share your feedback.","replyTime":"2025-01-04T14:53:00","review":"Really easy to rent!","source":"Google","submissionTime":"2025-01-04T00:00:00","userName":"Deborah W."},{"reviewId":"5b9201f3-b954-4a94-8ab0-49151fa9a2eb","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Thank you for sharing your experience with us.","replyTime":"2025-01-04T16:35:00","review":"Very nice took care of everything","source":"Google","submissionTime":"2025-01-04T00:00:00","userName":"Johnetta A."},{"reviewId":"14db15bd-f1d8-480c-bd3f-5925a334a2e8","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Robyn at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-01-05T08:55:00","review":"Robyn was super helpful and very sweet. Helping my family and I with our storage needs","source":"Google","submissionTime":"2025-01-04T00:00:00","userName":"MD A."},{"reviewId":"da930f2c-a047-4cdb-b8de-91f9d1b5c894","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're delighted that you've had a positive experience with our friendly service, great location, and cleanliness over the years. We truly appreciate your organization's continued trust in Extra Space Storage and are committed to maintaining our high standards to meet your needs.","replyTime":"2025-01-03T08:46:00","review":"Friendly Service, Great Location and wonderful cleanliness! Our organization has used this Extra Space Storage location for several years, and we couldn't be happier!","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Jerika F."},{"reviewId":"38d75870-a85d-40a9-a8db-d87c1e4e884e","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on your check-in experience and the facility at Extra Space Storage. Thank you for sharing your experience with us.","replyTime":"2024-12-30T12:20:00","review":"Check in was fast and smooth. Facility is was nice with multiple carts available.","source":"Google","submissionTime":"2024-12-30T00:00:00","userName":"Jon H."},{"reviewId":"569426f1-dcaa-4b7c-ac93-cf700de3294a","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. We're glad to hear you had a great experience with our communication and friendly staff.","replyTime":"2024-12-31T08:13:00","review":"Great communication and very friendly staff.","source":"Google","submissionTime":"2024-12-30T00:00:00","userName":"Eileen F."},{"reviewId":"63b79ba9-80a1-4aec-8c41-a20dd81d856d","range":0,"rating":5,"reply":"Your review is appreciated. Robin's great service is valued. Thank you for sharing your experience with us!","replyTime":"2024-12-28T12:48:00","review":"Robin makes the experience great appreciate it !","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Special S."},{"reviewId":"b3ede4f7-d0ed-4150-9615-257b4935114f","range":0,"rating":5,"reply":"Thank you immensely for sharing your positive experience with us! We're utterly delighted to hear that Robyn provided great help during your recent downsizing process.","replyTime":"2024-12-28T15:49:00","review":"Great experience with this storage facility! Have had a unit for 2 years, recently downsized to less than half the space, smooth process! Robyn was great help, A+!","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Patrick R."},{"reviewId":"4228e657-08b3-4faf-a08d-c866e99af620","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Robin! We're delighted to hear that she was able to accommodate you and address all your needs, especially on such short notice. Robin's dedication to providing excellent customer service is truly appreciated, and we're glad it made a difference for you.","replyTime":"2024-12-29T08:59:00","review":"Robin was amazing and did everything in her power to accommodate me and all my needs last minute!","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Monet"},{"reviewId":"f5fc4300-1dce-4e4a-81fd-a022437d2a4c","range":0,"rating":5,"reply":"We deeply respect your feedback. Thank you for taking the time to provide your perspective.","replyTime":"2024-12-27T15:59:00","review":"Very thorough, clean, and professional","source":"Google","submissionTime":"2024-12-27T00:00:00","userName":"Verum U."},{"reviewId":"0fe0c29a-5f61-4b27-939d-a871efb823ee","range":0,"rating":5,"reply":"Thank you for your review! We are thrilled to hear about your positive experience with Jeffrey and Robin.","replyTime":"2024-12-20T11:36:00","review":"Jeffrey and Robin have been the most attentive and considerate representatives I have ever had the pleasure of working with in all my years of self storing. I can’t tell you how grateful I am that these are the people who work here because they are amazing and they deserve to be acknowledged for the wonderful work they do.","source":"Google","submissionTime":"2024-12-20T00:00:00","userName":"Natalie V."},{"reviewId":"6cadbcb3-6486-46e2-b83c-fd57cb198388","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Jeffery is dedicated to providing exceptional service.","replyTime":"2024-12-18T14:40:00","review":"Jeffery was helpful and went above and beyond","source":"Google","submissionTime":"2024-12-18T00:00:00","userName":"Musse S."},{"reviewId":"91599886-48a0-4e83-84bd-89117f8f69aa","range":0,"rating":5,"reply":"Your positive experience with Robin and Jeffrey is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2024-10-15T16:20:00","review":"Robin and Jeffrey have been very helpful They exceeded my expectations. I can't wait to rent with extra space storage again","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"andrew h."},{"reviewId":"1c871429-7ed4-4845-942e-a50f21c3aa90","range":0,"rating":5,"reply":"We're overjoyed to hear that our lovely employees helped you smoothly. Thank you for sharing your experience with us!","replyTime":"2024-12-13T15:41:00","review":"Lovely employees helped me with no problem everything went smoothly","source":"Google","submissionTime":"2024-12-13T00:00:00","userName":"Desamya H."},{"reviewId":"7305e891-9cc9-4e88-950b-4e2b2925d136","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Jeffrey at Extra Space Storage! Thank you for taking the time to share your feedback.","replyTime":"2024-12-11T09:15:00","review":"Jeffery is wonderful! The kindest and most helpful storage facility I’ve ever used!","source":"Google","submissionTime":"2024-12-10T00:00:00","userName":"Bear W."},{"reviewId":"c66ee6a9-c8f8-4de9-8ae9-5274f7c80b3b","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for recognizing our excellent customer service.","replyTime":"2024-12-09T10:53:00","review":"Excellent customer service, thank you Robyn for going above and beyond.","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Erine A."},{"reviewId":"becee917-8538-4f88-af6f-c42339657e1a","range":0,"rating":5,"reply":"Thanks for the awesome review, Cupcake! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're grateful to have you here at Extra Space Storage! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2023-04-30T13:26:00","review":"I needed a large space to store a conveyer belt dryer. I went to 3 storage unit facilities to make sure I would be able to get my machine into a large unit. I was able to move in easily, the facility was clean, and elevators were large enough for my machine to get in and out. I also like that the hours of entry are later than most of the other facilities I viewed.","source":"Google","submissionTime":"2024-12-06T00:00:00","userName":"Cupcake M."},{"reviewId":"e77fff8d-b462-44c6-a4bd-c428b5d3b6d1","range":0,"rating":5,"reply":"Thanks for the awesome review, Dave! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We appreciate you taking the time to share your experience with us. Don't hesitate to stop by the office or contact us at 888-STORAGE if you need anything else in the future.","replyTime":"2020-09-24T13:06:00","review":"We’ve had a unit here for at least 6 years, first a mid sized unit and then a large unit. They are well kept and secure. Easy process to change unit size.","source":"Google","submissionTime":"2024-11-29T00:00:00","userName":"Dave C."},{"reviewId":"e11743fa-eb1e-40a5-a851-1128a299af82","range":0,"rating":5,"reply":"Your review is appreciated. We are glad to hear you have had a positive experience with us over the years. Thank you for your feedback.","replyTime":"2024-11-29T15:01:00","review":"Been here many years and have had no problems. Pleasant staff.","source":"Google","submissionTime":"2024-11-29T00:00:00","userName":"Darcy C."},{"reviewId":"68a9b63f-ab3e-401f-af2d-24a6c3cfff7c","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear Jeffrey provided amazing service.","replyTime":"2024-11-23T17:27:00","review":"Jeffrey was amazing","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"Martis A."},{"reviewId":"eb6bde43-415b-441b-80e3-8d68a5d97a0c","range":0,"rating":5,"reply":"Thank you for your review. We appreciate your feedback and are glad to hear you had a fantastic experience with our customer service and cleanliness.","replyTime":"2024-11-20T16:27:00","review":"Fantastic customer service. Very clean!","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"Seeger F."},{"reviewId":"1f058541-3aeb-4bc4-a022-0b07b3ea2784","range":0,"rating":4,"reply":"We are grateful for your positive feedback, Cara Murray. Thank you for recognizing Robin's professionalism and fantastic customer service.","replyTime":"2024-11-19T14:09:00","review":"Robin was very professional and informative on all the questions I needed answered for obtaining a unit. Fantastic customer service.","source":"Google","submissionTime":"2024-11-19T00:00:00","userName":"Cara M."},{"reviewId":"acb143ba-ffb8-45d0-8d9b-e52ded48f731","range":0,"rating":5,"reply":"Your review is appreciated. We look forward to building a friendship with you. Thank you.","replyTime":"2024-11-19T15:46:00","review":"Robin and Jeffrey were great at explanation and personalization when it came to units and relatability. I returned to extra space from a competitor because prices and service were great. And i look forward to building a friendship with them.","source":"Google","submissionTime":"2024-11-19T00:00:00","userName":"Joshua P."},{"reviewId":"31eb794c-951e-4ddf-9de9-6e7fd120c8d5","range":0,"rating":5,"reply":"We're glad to hear that Robyn gave you a warm welcome! Thank you for sharing your experience with us.","replyTime":"2024-11-18T17:54:00","review":"Robyn have us a warm welcome!","source":"Google","submissionTime":"2024-11-18T00:00:00","userName":"Susan R."},{"reviewId":"8404ba5b-7cff-43d8-95ee-3ac05564b870","range":0,"rating":5,"reply":"We're happy to hear that you love our place for being a mover. Thank you for your feedback!","replyTime":"2024-11-16T11:37:00","review":"Love this place as being a mover","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Alex P."},{"reviewId":"2a9a4251-094c-474a-bf6a-8914e4bd2f7e","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Robin at Extra Space Storage!","replyTime":"2024-11-11T14:36:00","review":"Robin was very helpful!","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"rene"},{"reviewId":"540a5e5f-4aea-47e3-99ad-c3add522676d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Robyn was great! Thank you for your feedback.","replyTime":"2024-11-11T15:49:00","review":"Robyn was great!","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"Ben R."},{"reviewId":"3c0378f6-71c2-4363-b044-c8df0646abba","range":0,"rating":5,"reply":"We're pleased to hear you had a chill experience at Extra Space Storage. Thank you for letting us know.","replyTime":"2024-11-11T15:48:00","review":"Very chill","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"Keaton J."},{"reviewId":"930fce6e-0068-4b1f-ae29-8b40c10b26cb","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Robyn at Extra Space Storage. Your review is appreciated.","replyTime":"2024-11-11T15:49:00","review":"Robyn was a wonderful customer service representative!","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"Elselucia K."},{"reviewId":"072eb65c-d8c3-4240-b978-0c108e62f7ed","range":0,"rating":5,"reply":"We're pleased to hear that Jeffery and Robyn were great and very helpful during your visit!","replyTime":"2024-11-08T10:40:00","review":"Jeffery and Robyn were great, very helpful and extremely personable!","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Chandler C."},{"reviewId":"9d1b86ee-ea4c-49a2-8c92-824bd23d2356","range":0,"rating":5,"reply":"We genuinely admire your kind words about Robin. Thank you for sharing your experience with us.","replyTime":"2024-11-08T14:53:00","review":"Robin was so helpful and wonderful and such a excellent worker","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Jessica"},{"reviewId":"37bf4d6d-6715-467d-a384-755eb592a495","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your feedback!","replyTime":"2024-11-06T13:24:00","review":"Very friendly and easy access!","source":"Google","submissionTime":"2024-11-06T00:00:00","userName":"Drew T."},{"reviewId":"05905d20-4768-4d8f-af79-9ec2f34cb303","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Robin at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-06T08:07:00","review":"Robin is absolutely amazing! I can’t even explain how much of a help she was. Everyone who is looking for a storage, look no further, you found the right company.","source":"Google","submissionTime":"2024-11-05T00:00:00","userName":"Kyle"},{"reviewId":"f4777d9b-c409-4cde-a19c-2636ec3e9f52","range":0,"rating":5,"reply":"Thank you for your positive feedback, William! We are glad to hear that Robin was very helpful.","replyTime":"2024-11-04T15:47:00","review":"Robin was very helpful!","source":"Google","submissionTime":"2024-11-04T00:00:00","userName":"william s."},{"reviewId":"51d4c283-4e15-431f-8f2e-0f1411c7905d","range":0,"rating":5,"reply":"Thank you for your review, Arnold! We're glad to hear that Robyn provided excellent service and made you feel comfortable at Extra Space Storage.","replyTime":"2024-11-04T17:24:00","review":"Robyn is a great manager did an excellent job made me feel comfortable an glad that I chose this storage place","source":"Google","submissionTime":"2024-11-04T00:00:00","userName":"Arnold S."},{"reviewId":"9beceffc-e17e-46fd-8022-c7906afa52f3","range":0,"rating":5,"reply":"Obrigado por compartilhar sua excelente experiência conosco!","replyTime":"2024-11-02T16:02:00","review":"Excelente ??","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"Jazmin V."},{"reviewId":"2aaa605f-8858-47f1-9a73-85079f5a122c","range":0,"rating":5,"reply":"Thank you for your kind words, Tami! We are delighted to hear about your positive experience at Extra Space Storage.","replyTime":"2024-11-03T08:37:00","review":"The. Lady. Was. So. Nice and. Very. Helpful. I would. Refer. All  my friends   and. Family. .. to. Your. Facitky. She. Made.  Renting.  A. Pleaseure. .","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"Tami F."},{"reviewId":"9fd6bd3f-60e6-4603-ac33-d52728174967","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Jeremy at Extra Space Storage!","replyTime":"2024-11-01T09:05:00","review":"Jeremy was very helpful and fun to chat with!","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"Katie L."},{"reviewId":"c321e704-36c7-4918-9c8b-da9f40bc90f0","range":0,"rating":5,"reply":"Thanks for your positive feedback, K! We appreciate your kind words about Robyn's assistance and our clean site.","replyTime":"2024-10-28T16:57:00","review":"Robyn was helpful and friendly. Easy access and very clean site","source":"Google","submissionTime":"2024-10-28T00:00:00","userName":"K B."},{"reviewId":"cc5af516-956c-4fb1-98d2-4102f7ed25ff","range":0,"rating":5,"reply":"We're overjoyed about your positive experience with Robin and Jeffrey at our Extra Space Storage location. It's wonderful that they went out of their way to answer all your questions and meet your needs. We take pride in our team's kindness and helpfulness. We're also glad you found our facility clean and secure. Thank you for sharing your feedback about your experience so far, and we hope you continue to have a great storage experience with us!","replyTime":"2024-10-27T14:02:00","review":"Robin and Jeffrey both went out of their way to make sure all my questions were answered and needs were met. They are incredibly kind people. The facility is very clean and seems very secure. I’m just moving my stuff in so that’s all I can say at this time about this location. But, so far, Robin and Jeffrey are super stars.\n\nI’ve used Extra Space storage before in a different state and my experience was similar- very kind and helpful staff, clean and well-maintained facilities, and that one was very secure.","source":"Google","submissionTime":"2024-10-27T00:00:00","userName":"Pamela H."},{"reviewId":"5c153fd4-765a-4f54-bb12-ace083b644f8","range":0,"rating":5,"reply":"Great and friendly service. We greatly appreciate your positive feedback.","replyTime":"2024-10-26T15:05:00","review":"Great and friendly service.","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Taren E."},{"reviewId":"9189d598-d235-4208-855b-d800f0f025e3","range":0,"rating":5,"reply":"Your positive feedback on Robin and Jeffery is greatly appreciated. Thank you for sharing your experience with us!","replyTime":"2024-10-25T11:31:00","review":"Robin and Jeffery are amazing down on N Columbia.","source":"Google","submissionTime":"2024-10-25T00:00:00","userName":"Sam F."},{"reviewId":"b9bf10f0-b033-4d79-bdc7-9a149512f4ad","range":0,"rating":5,"reply":"Thank you for your review! We are glad to hear that Jeffrey and Robyn were amazing and helpful.","replyTime":"2024-10-25T12:11:00","review":"Jeffrey and Robyn were amazing! Answered every question and were more than helpful!","source":"Google","submissionTime":"2024-10-25T00:00:00","userName":"Jordan C."},{"reviewId":"5cd8011e-b319-482a-ad31-3675b4a63790","range":0,"rating":5,"reply":"Thanks for the kind words, Jeffery! We're thrilled to hear about your positive experience with us.","replyTime":"2024-10-23T14:28:00","review":"1.5 years ago I desperately needed a unit for about a month. I could not believe I found, so easily, the best storage facility I’ve EVER used! It turned into a much longer time! BUT the systems are flawless, communication spectacular, facility VERY HYPER clean, easy-easy in about, AND the crew there so damn kind and helpful.\n\nLoved it. Thx team.","source":"Google","submissionTime":"2024-10-23T00:00:00","userName":"Jeffery M."},{"reviewId":"84b66fbf-d696-4ac3-a556-f77957a5da40","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Gail. We're glad Brian was incredibly friendly and so helpful getting you transferred into your new storage unit, showed you your new unit, and happily answered all of your questions. We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Feel free to contact us if you need anything at 888-STORAGE or stop by the office.","replyTime":"2022-02-21T08:40:00","review":"We want to thank Jeffrey for an awesome move-out experience. He was incredibly kind and checked on us throughout the day as it took us 9 hours to move out of our 4th floor unit. He runs a tight ship and keeps the facility clean and highly operational, all elevators were working great, plenty of carts and we had no issues with the gate. Thank you again for everything, best of luck Jeffrey!","source":"Google","submissionTime":"2024-10-18T00:00:00","userName":"Gail B."},{"reviewId":"1d4382bc-cc1e-4210-bbb9-e8ebd6582127","range":0,"rating":5,"reply":"We are overjoyed to hear that Jeffrey was great, knowledgeable, and helpful! Thank you for taking the time to share your experience.","replyTime":"2024-10-17T12:08:00","review":"Jeffrey was great, knowledgeable and so so helpful!","source":"Google","submissionTime":"2024-10-17T00:00:00","userName":"Keila M."},{"reviewId":"74d98813-950e-4e2b-af15-7942310b4740","range":0,"rating":5,"reply":"Thank you for sharing! We're glad Jeffrey could assist you with finding the right storage unit.","replyTime":"2024-10-17T12:16:00","review":"Jeffery Very helpful got us in a smaller storage unit to fit our needs great customer service","source":"Google","submissionTime":"2024-10-17T00:00:00","userName":"melonheadoldskool R."},{"reviewId":"4adf971c-054f-46aa-876a-3e66dd5b6b07","range":0,"rating":5,"reply":"We're overjoyed to hear that Robin and Jeffery provided excellent service. Thank you for recommending Extra Space Storage!","replyTime":"2024-10-15T13:38:00","review":"Robin and Jeffery are the best, made super easy, and we’re incredibly professional. Highly recommend this place!","source":"Google","submissionTime":"2024-10-15T00:00:00","userName":"Samuel M."},{"reviewId":"419e35f7-20e9-4a46-803f-6b34e116392b","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, A M. We're glad to hear that Robin provided excellent customer service.","replyTime":"2024-10-11T10:04:00","review":"Excellent customer service, Robin was very personable and helpful.","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"A M."},{"reviewId":"bedaad03-8e6a-4cbd-995f-150ad7d5b8be","range":0,"rating":5,"reply":"Thank you for letting us know. We greatly appreciate your positive feedback about Robin's helpfulness and efficiency.","replyTime":"2024-10-12T07:50:00","review":"Robin was so helpful! We had to deal with a tough situation and thank god she was there to make it less stressful and handle it efficiently. I’m impressed with the customer service.","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"Matthew C."},{"reviewId":"04030c2d-8e7e-481c-be91-c26d6416d516","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with Jeffrey at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-10-10T12:35:00","review":"Jeffery was great! Very kind on the phone and welcomed us before we even moved in. Once we got here he let us in and got us all set up. He even showed us to our unit! Seamless process and a very clean facility. Highly recommend.","source":"Google","submissionTime":"2024-10-10T00:00:00","userName":"Cade S."},{"reviewId":"725042ea-aa13-47d9-95b8-2fafeb2806ff","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience at Extra Space Storage. Thank you for recognizing the hard work of our managers in maintaining a clean and safe environment and their dedication to being available during office hours to assist our customers. We appreciate your kind words and are glad we could accommodate you regarding the move-out date.","replyTime":"2024-10-10T17:09:00","review":"This is Hands-down the best place I’ve ever stored. The managers work very hard to keep it clean and safe, they are always there during office hours to assist you, I missed my move out date by one day and they were kind enough to refund me a month rent. If you’re looking to store stuff in this area, there are a lot of (Storage Unit) places, but this is the only one I would recommend.","source":"Google","submissionTime":"2024-10-10T00:00:00","userName":"Willhem B."},{"reviewId":"f314b811-3144-4e58-8d91-8e5051e01891","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for choosing Extra Space Storage.","replyTime":"2024-10-09T13:02:00","review":"Great customer service!","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Larry B."},{"reviewId":"f31a9c24-c5e8-49ac-b3a6-f5628b73eb1a","range":0,"rating":5,"reply":"Thanks for the positive feedback, Jerry! We're glad Jeffery provided great customer service and answered all your questions.","replyTime":"2024-10-09T14:38:00","review":"Jeffery gave great customer service and answered all my questions! Thank you!","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Jerry G."},{"reviewId":"fccec2f9-db6f-4b5a-9eb5-c3e26ead9f6f","range":0,"rating":5,"reply":"Thanks for the positive feedback! We're honored to hear that Jeffery was amazing, helpful, and energetic.","replyTime":"2024-10-02T18:17:00","review":"Jeffery was amazing, helpful and very energetic.","source":"Google","submissionTime":"2024-10-02T00:00:00","userName":"j.martin W."},{"reviewId":"10b5d228-97f7-4bf3-86f8-6b6b550c758a","range":0,"rating":5,"reply":"We are grateful for your positive feedback, Tammy. Jeffrey will be pleased to hear your kind words.","replyTime":"2024-10-02T18:17:00","review":"Jeffrey was great very informative and showed us how to get around the facility.","source":"Google","submissionTime":"2024-10-02T00:00:00","userName":"Tammy W."},{"reviewId":"edc38339-757a-4fe9-83f0-00512db31624","range":0,"rating":5,"reply":"We're honored to hear that you had a great experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-09-30T17:49:00","review":"Great place, clean, good service!","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Pinecone"},{"reviewId":"873f6ba8-4235-4f62-a7cf-7d1f69183cc8","range":0,"rating":5,"reply":"Thank you immensely for the positive feedback, Antonia! We're glad to hear that your experience was quick and easy.","replyTime":"2024-09-26T16:54:00","review":"Things were quick and easy staff was friendly and accommodating","source":"Google","submissionTime":"2024-09-26T00:00:00","userName":"Antonia B."},{"reviewId":"ba4b1751-5e28-4b54-8f7b-2a2b05f14869","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that you found our storage facility super friendly and clean! Thank you for recommending us!","replyTime":"2024-09-20T09:06:00","review":"Super friendly! Clean! Highly recommend!","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Tyrone L."},{"reviewId":"15bb92df-54f6-4f33-86ac-94635d26e8f9","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're delighted to hear that you found our storage facility clean, well lit, and easy to deal with. Thank you for sharing your experience with us.","replyTime":"2024-09-17T07:56:00","review":"Clean, well lit and easy to deal with.","source":"Google","submissionTime":"2024-09-16T00:00:00","userName":"Josie A."},{"reviewId":"1bdddc99-621a-47d8-8a45-9bc1a8ab30f7","range":0,"rating":5,"reply":"We are excited to hear that Geoffrey was extremely helpful and got you set up the right way!","replyTime":"2024-09-13T15:55:00","review":"Geoffrey was extremely helpful and got me set up the right way!","source":"Google","submissionTime":"2024-09-13T00:00:00","userName":"Noah P."},{"reviewId":"c17ff727-18a2-42a8-9d68-b3fdbb43b48a","range":0,"rating":5,"reply":"We're privileged to hear about your great experience with our customer service and payment arrangements. Thank you for recommending Extra Space Storage.","replyTime":"2024-09-11T09:01:00","review":"Great customer service, willing to work on customer payments and arrange things will work for you. I highly recommend renting storage from extra space storage.","source":"Google","submissionTime":"2024-09-11T00:00:00","userName":"Mary R."},{"reviewId":"e4fbe683-306a-4710-93fe-e9c15509e75f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Ryan Smith! We're glad to hear you found our storage facility clean and friendly.","replyTime":"2024-09-06T11:37:00","review":"Clean and friendly place.","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Ryan S."},{"reviewId":"41173b14-8a30-4f13-beca-43b4b96ee5f9","range":0,"rating":5,"reply":"We're ecstatic to hear about your fantastic experience with Extra Space Storage! Thank you for highlighting Jeffrey's exceptional service.","replyTime":"2024-09-05T13:15:00","review":"I had never had a storage unit before and I had the best best best experience with Extra Space! Move in process was smooth and easy and I felt super supported the entire time. Jeffrey at the location off of Columbia is especially fantastic! He went above and beyond to help me and I would highly recommend him and his team to anyone looking for a great storage experience. Thank you Jeffrey!!!","source":"Google","submissionTime":"2024-09-05T00:00:00","userName":"Meg K."},{"reviewId":"0eee4c10-749f-4151-ad2e-41155961524a","range":0,"rating":5,"reply":"We are delighted to hear that you find our storage facility convenient and safe. Thank you for sharing your experience.","replyTime":"2024-08-31T09:49:00","review":"It’s very convenient to get in and out and it’s very safe. I appreciate the extra security that they went to to provide security measures that block access to those who don’t belong here","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"Harry B."},{"reviewId":"f1d78480-656f-46cc-9ced-97e10e67ecd5","range":0,"rating":5,"reply":"We are overjoyed to hear that Jeff has been very helpful during your rental experience. Thank you for your positive feedback!","replyTime":"2024-08-26T15:26:00","review":"Jeff has been very helpful from the time we started the rental and the time we have to vacate. The facility is clean and safe.","source":"Google","submissionTime":"2024-08-26T00:00:00","userName":"Rhenz I."},{"reviewId":"92941f02-8247-4476-b1f5-b69ee1a8a889","range":0,"rating":5,"reply":"We genuinely admire your feedback. Thank you for choosing Extra Space Storage!","replyTime":"2024-08-26T17:35:00","review":"Very quick service when I come to the site! Everything was smooth and easy","source":"Google","submissionTime":"2024-08-26T00:00:00","userName":"????"},{"reviewId":"b7ac13c1-7a5b-48ef-ba6e-f7fadb9e2c9f","range":0,"rating":5,"reply":"Thank you for your review, Mick Piper! We are glad to hear that you found our storage facility clean, efficient, and our staff friendly.","replyTime":"2024-08-20T15:22:00","review":"Clean, efficient, and friendly staff. Couldn’t be happier.","source":"Google","submissionTime":"2024-08-20T00:00:00","userName":"Mick P."},{"reviewId":"d34670f6-b05b-4e2c-8ea2-3576d2f8cf1c","range":0,"rating":1,"reply":"Your concerns are noted and we appreciate you taking the time to share your detailed feedback. We understand your frustration regarding the rent increase and communication issues. Please excuse any inconvenience this situation may have caused. We value your business and would like to address your concerns further.\n\nWe apologize for the lack of response to your initial inquiries in July and August. This is not the level of customer service we strive to provide. We're glad to hear that one of our representatives was able to assist you by waiving the late fees and adjusting your rent, though we understand you're still dissatisfied with the overall increase.\n\nRegarding the notification process, we'll review our procedures to ensure all available communication channels are utilized effectively in the future. Your feedback about including email and text notifications for important account changes is valuable and will be considered.\n\nThank you again for reaching out and bringing these issues to our attention. We take your concerns seriously and will use your feedback to improve our services and communication processes.","replyTime":"2024-08-19T16:50:00","review":"Please be aware that they are allowed to raise your rent by any amount at any time due to the VERY fine print in their lease:\n\nAMENDING THE AGREEMENT\nAll terms in this agreement are SUBJECT TO CHANGE WITHIN 30 DAYS (written) NOTICE to the customer, including but not limited to, AND WITHOUT LIMITATION, monthly rental charges, late fees, and other charges.\n\nThey raised my rent from $78 to $122 without any notice.\n\nThey will tell you they sent you a notice via USPS to the address on file that your rent was increasing - I never received anything, I am enrolled in the USPS program that sends photos to your email address of all mail items expected to be delivered that day, and I received nothing from Extra Space.\n\nHowever, according to Extra Space they “did their due diligence”, by supposedly sending a notice via USPS, and I don’t discount that things can get lost in the mail, but I am signed up for email and text message alerts from Extra Space, so why can’t you also send a notice via those routes?\n\nFor example, after four months my $78 rent had become $122 without any warning. I have autopay set up but saw I was charged $122. I contacted them about the surprising charge on my card on 7/26 with no reply. I contacted them again the 2nd week of August but still did not hear back until I asked my bank to reverse the charges for the excess $44.\n\nTHEN once the reversal went through they called me and said the charge back has caused my account to be past due, and that I now have a late fee tacked on (on top of the 50% increase in rent)!\n\nI did speak to a nice gentleman who agreed that it was strange I didn’t get a reply to my initial phone call in July, and he agreed to waive the “late” fees and reduce my rent to $104 (still a substantial increase from $78).\n\nI asked multiple customer service reps to escalate my concerns and provide me with a superior’s contact information - the first said he would send the contact info to me (but never did), the second said he is not allowed to give out district manager contact info, but if I didn’t hear back within two days, I should call back.\n\nSo, I’m guessing I am going to have to call back in two days and go through this all for a third time with no resolution.\n\nDo not use this company. They will scam you and then wash their hands of you - they should and will be reported to the BBB.","source":"Google","submissionTime":"2024-08-19T00:00:00","userName":"Callie M."},{"reviewId":"fcaf3ef7-9147-4e38-afab-098db1006297","range":0,"rating":5,"reply":"We deeply cherish your feedback. Thank you for highlighting the convenience, affordability, and safety of our storage facility.","replyTime":"2024-08-16T08:25:00","review":"Convenient, affordable and safe","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Sane P."},{"reviewId":"9efe46e6-6f0d-4a4d-8317-71aa34deddd0","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for choosing Extra Space Storage!","replyTime":"2024-08-16T13:01:00","review":"They gave me a great deal for my last minute needs and it’s super clean!","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Samantha S."},{"reviewId":"f85fa468-19fd-46e1-ad39-3abd630ef8a8","range":0,"rating":5,"reply":"We are happy to hear that you found our team very professional and friendly at all times.","replyTime":"2024-08-13T14:46:00","review":"Very professional and friendly at all time.","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"Musoga"},{"reviewId":"3f870092-fecb-40c8-801f-03826003c9cb","range":0,"rating":5,"reply":"We are privileged to have Jeffrey on our team. Thank you for taking the time to share your positive experience, Sasanna!","replyTime":"2024-08-08T11:51:00","review":"Jeffrey was so helpful with everything as well as professional, friendly and went above and beyond. :)","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Sasanna B."},{"reviewId":"b3cf357a-4cb7-4c8a-9a25-645de6009d04","range":0,"rating":5,"reply":"We are thrilled to hear that Jeffery provided you with amazing service at Extra Space Storage. Thank you for recommending us!","replyTime":"2024-08-07T11:32:00","review":"Jeffery was AMAZING!! He made me feel right at home. Jeffery was friendly and very helpful. I highly recommend renting from Jeffery at Extra Storage Space.","source":"Google","submissionTime":"2024-08-07T00:00:00","userName":"Lotus S."},{"reviewId":"cded1422-7dec-46e8-8ab0-90f3f55581da","range":0,"rating":5,"reply":"Thank you for sharing. We genuinely admire your positive feedback on our professional staff and new building.","replyTime":"2024-08-06T11:22:00","review":"Very professional staff, new building","source":"Google","submissionTime":"2024-08-06T00:00:00","userName":"J S."},{"reviewId":"6741fbb4-af0b-4be3-b439-897f582ab254","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Thank you for sharing your experience with Robin at Extra Space Storage.","replyTime":"2024-08-03T16:39:00","review":"Robin made this","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Cj M."},{"reviewId":"c805630e-6644-4ee7-8413-6b317110d980","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are thrilled to hear about your positive experience with Jeffrey and our facility. Thank you for choosing Extra Space Storage!","replyTime":"2024-08-01T07:44:00","review":"Jeffrey is 100% caring, professional, kind, and cares about the people renting space from Extra Space Storage.\n\nThe unit I chose is just right, and the whole facility is clean, and well kept.  The security measurements in place me make feel 100% confident my belongings will be safe.\n\nThank you for being close to home, and affordable!","source":"Google","submissionTime":"2024-07-31T00:00:00","userName":"Karen I."},{"reviewId":"ad92fa57-fd75-41f9-be5a-c36b654199b1","range":0,"rating":5,"reply":"Thank you for your review. We genuinely admire your positive feedback and recommendation.","replyTime":"2024-07-27T10:55:00","review":"Super clean and super friendly. They were very helpful and knowledgeable. Recommend to anyone who’s looking for storage.","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"Hlee V."},{"reviewId":"1042df3b-68de-46a5-b304-baa9dc3c2fd5","range":0,"rating":5,"reply":"Thank you for sharing your experience with us. We're glad to hear that Jeffrey provided excellent service and made the rental process easy for you.","replyTime":"2024-07-16T13:50:00","review":"Jeffrey was delightful and a very clear communicator.  Flawless and easy process to rent a unit!!!","source":"Google","submissionTime":"2024-07-16T00:00:00","userName":"A D."},{"reviewId":"359dee36-df3a-4353-b742-1463486327df","range":0,"rating":5,"reply":"Thanks for choosing Extra Space Storage for your storage needs. We're glad to hear that our facility has been a convenient solution for you during your time in the area.","replyTime":"2024-07-12T11:04:00","review":"Amazing place to store my stuff. Been storing here since I was here since moving from San Diego and while my ship was here in the shipyard nearby.","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"Julia K."},{"reviewId":"e1c9e0d1-831e-4b6c-90a7-55166c28d768","range":0,"rating":5,"reply":"Thanks for the great review, Chris! We're glad to hear you had a fantastic experience at our facility. If you ever need anything, don't hesitate to give us a call at (971) 254-2980.","replyTime":"2024-07-11T11:59:00","review":"This place is fantastic. It is so clean one could eat off the floor. Employees are incredibly helpful.","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"Chris M."},{"reviewId":"3e90f561-f08d-4bc5-944d-af79ac11843c","range":0,"rating":5,"reply":"We are grateful for your kind words, Ilana. We're thrilled to hear that Robin was able to assist you with finding the perfect storage unit and provide excellent service. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-05T16:14:00","review":"Robin was very helpful from the first call when I was asking about rates, to the contract explanation. She took the time to ask questions to see if I qualified for a discount, I'm over 65 so the senior discount was a plus. I appreciated that. She was having a busy day, but she spent plenty of time with me going over all the details.  I left completely satisfied with her service and my storage unit.","source":"Google","submissionTime":"2024-07-05T00:00:00","userName":"Ilana M."},{"reviewId":"543562bd-d3b9-44b3-a7c9-a66d791c9eb6","range":0,"rating":5,"reply":"We're glad to hear that your experience with us has been positive and that Angie was able to assist you with your transfer to a smaller unit. We appreciate your feedback about the need for an air unit on the 4th floor and will take that into consideration. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-04T07:38:00","review":"My things (furniture/home items) have been store here at the Columbia location for 2 years. This week Angie assisted with setting up my transfer to a smaller unit and was amazing! I appreciated her showing me both units as well as the pros/cons with either. The 4th floor really needs an air unit to cool it down.\n\nWhat I love the most is, in the two years I didn’t have to worry about any pest ruining my items (probably my biggest fear with storage units. The most i saw were daddy long legs in a corner or two. Units remained clean, pest free and secure!","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"NR"},{"reviewId":"e7ea71fe-af6a-47d2-8a92-1100359081a6","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us. We genuinely admire your kind words and are thrilled to hear that you found our staff to be very friendly and helpful. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-03T09:10:00","review":"Very friendly and helpful","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"andy c."},{"reviewId":"320d23da-97bd-48d7-b2ef-6062ccf1330c","range":0,"rating":5,"reply":"Thank you for sharing your experience with us. We greatly appreciate your recommendation and are glad to hear you received excellent service.","replyTime":"2024-07-03T08:38:00","review":"Excellent service ?? recommended.","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Native4K"},{"reviewId":"fe0b44fb-91df-49d0-8976-263334d10883","range":0,"rating":5,"reply":"Thanks for the positive feedback, Genny! We're absolutely thrilled to hear that you had a great experience with Jeffery and our team. If you ever need anything, don't hesitate to reach out at (971) 254-2980.","replyTime":"2024-06-28T17:02:00","review":"Jeffery and his team is AWSOME","source":"Google","submissionTime":"2024-06-28T00:00:00","userName":"Genny N."},{"reviewId":"26897acd-19f4-4375-bb09-fefff018b9ea","range":0,"rating":5,"reply":"We're utterly delighted to hear that you feel like your stuff is safe, the facility is clean, and the people are helpful. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-25T10:06:00","review":"I feel like my stuff is safe, the facility is clean and the people are helpful.","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"jason b."},{"reviewId":"029519ba-69b4-4edc-bb88-30fe3476345e","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-25T15:55:00","review":"June 2020 to June 2024 ~ The staff is great and its a Nice and Safe place to do business Thank you!! ??","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"RCWJR W."},{"reviewId":"fc014a60-99a6-453d-b378-f6622570e224","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are glad to hear that you had a positive experience with our manager, Jeffrey Febus, and that our store was clean. We appreciate your business and hope to continue providing excellent customer service.","replyTime":"2024-06-19T14:13:00","review":"The customer service was excellent. The manager, Jeffrey Febus was so polite, kind and helpful. The store was very clean.","source":"Google","submissionTime":"2024-06-19T00:00:00","userName":"Danielle M."},{"reviewId":"628b7b6d-18ba-4ac5-8979-2718de8da215","range":0,"rating":2,"reply":"Thank you for bringing this to our attention. We strive to provide competitive pricing for our customers and will take your feedback into consideration. ","replyTime":"2024-06-18T07:35:00","review":"Over priced","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Edith D."},{"reviewId":"1082b6af-a3c7-47c5-8c23-2048d56c21d1","range":0,"rating":5,"reply":"Thank you for your review! We are glad to hear that everybody was great to work with.","replyTime":"2024-06-08T10:57:00","review":"Everybody was great to work with.","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Adam H."},{"reviewId":"0db44c68-8edc-4146-9b9e-1908e82f85b7","range":0,"rating":5,"reply":"Thank you for taking the time to leave a positive review! We're glad you had a great experience with our service.","replyTime":"2024-05-31T10:43:00","review":"Great service!","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Henry P."},{"reviewId":"a938418d-b64a-42bc-8875-f1b483220c07","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience with our service. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-31T12:58:00","review":"Great service.\nGreat experience","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Maryann Q."},{"reviewId":"230c239e-6cf9-4a83-96b3-446d5510ee2c","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that our staff was professional and helpful. Thank you for recommending us!","replyTime":"2024-05-31T13:34:00","review":"Staff was professional and helpful. I would highly recommend them.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Randy"},{"reviewId":"addb47fb-9202-47d4-96f2-e4904655ec6d","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear you had a positive experience with our service. Let us know if there's anything else we can assist you with.","replyTime":"2024-05-24T15:36:00","review":"Very helpful and personable service!  Would definitely recommend!!","source":"Google","submissionTime":"2024-05-24T00:00:00","userName":"Laurie R."},{"reviewId":"9b8d2da1-d575-4755-adeb-3c9f3005a062","range":0,"rating":5,"reply":"Thank you for your kind words about Angie! We are thrilled to hear about your positive experience with us. We will definitely pass along your feedback to Angie. Thank you for recommending us to your friends!","replyTime":"2024-05-21T11:52:00","review":"Angie was Amazing!!!\nSo helpful, knowledgeable & personable!  She guided me in the right direction, with my needs!\nWe have stored here before & recommended Inyo to many friends!\nThank you!\nGive Angie a Raise!!!!!","source":"Google","submissionTime":"2024-05-21T00:00:00","userName":"Eve L."},{"reviewId":"31dc05c0-c7f6-411e-b0fa-d5b07101730d","range":0,"rating":5,"reply":"Hi Mabelle, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2024-05-10T10:43:00","review":"Friendly, proactive, excellent service, and quick.","source":"Google","submissionTime":"2024-05-10T00:00:00","userName":"Mabelle H."},{"reviewId":"b78d7e6f-a004-42e9-8a36-b870a763cefd","range":0,"rating":5,"reply":"Thank you for the review, Alexandra! We pride ourselves on having a friendly, accommodating staff and are so happy Jeff was able to assist you. We are available at 888-storage whenever you need us!","replyTime":"2024-05-05T14:47:00","review":"Jeff has fantastic energy. Everything about our experience has been great so far.","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"Alexandra C."},{"reviewId":"c657381c-aa47-4bd4-b279-d94553d54608","range":0,"rating":5,"reply":"We're pleased to hear that our staff was courteous and professional during your experience with us. Thank you for choosing Extra Space Storage. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-04T10:24:00","review":"Staff was extremely courteous, professional and available whenever needed. Process in and out was smooth. Will use again.","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"Sabrina P."},{"reviewId":"705bf381-3b76-480a-952b-b54574602f06","range":0,"rating":5,"reply":"Hi David, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-04-22T12:39:00","review":"Clean, secure space and good customer service.","source":"Google","submissionTime":"2024-04-21T00:00:00","userName":"David H."},{"reviewId":"b3b4f33f-6f29-443a-8249-7fcff12a72e1","range":0,"rating":5,"reply":"Hi Kimberly, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2024-04-22T10:23:00","review":"Good friendly business always happy to help and very clean.","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Kimberly G."},{"reviewId":"aacb17ce-381d-4603-b79c-cddf86136126","range":0,"rating":2,"reply":"Thank you for leaving us a rating, Cdf. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.\n\n","replyTime":"2024-04-18T14:56:00","review":"The units and building are clean. But we just received a notice of another rate increase. This feels like predatory pricing behavior. You put your stuff there and they know it's a pain to move it out. It's nearly a 100% increase in less than a year.","source":"Google","submissionTime":"2024-04-17T00:00:00","userName":"CDF"},{"reviewId":"d68319a9-11b3-4456-9d84-a4bea784f517","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience, Valerie! Thank you for choosing Extra Space Storage. If you have any questions or need assistance, please don't hesitate to reach out at (971) 254-2980.","replyTime":"2024-04-16T11:56:00","review":"Management is super friendly and helpful, the building is in a great location, and the business is run well","source":"Google","submissionTime":"2024-04-13T00:00:00","userName":"Valerie A."},{"reviewId":"4c8d1cda-5428-4901-88e4-e4bd1e097c5f","range":0,"rating":5,"reply":"Hi Denise, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or call us at 888-STORAGE if we can help you with anything.  \n","replyTime":"2024-04-05T15:22:00","review":"Management is friendly and professional- and the facilities are clean and accessible!","source":"Google","submissionTime":"2024-04-05T00:00:00","userName":"Denise C."},{"reviewId":"62f5ad68-a533-4492-be6f-f48ead1c0065","range":0,"rating":1,"reply":"Cody, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (971) 254-2980 so that we can learn more about your experience. ","replyTime":"2024-04-02T15:11:00","review":"Unnecessary problems are created here that are not present at any other storage unit I have ever rented from. The person working had a major issue with his life and feels the need to be a complete pos about any slight issue. Do not rent here you will not deal with any over the top reactions to minor issues I promise.","source":"Google","submissionTime":"2024-04-02T00:00:00","userName":"Cody R."},{"reviewId":"1be59c0a-38fe-4a87-826a-e23518df3eeb","range":0,"rating":5,"reply":"Hi Charlie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2024-03-29T12:55:00","review":"I was moving from Colorado to an apartment in Vancouver when the apartment told me they weren’t sure they’d approve me to move in anymore so I set up a storage space rental. The representative I spoke with was helpful over the phone. I ended up getting approved for the apartment when I was in Idaho on my way here so I called as soon as I could to cancel the storage unit. The manager was understanding and he went the distance to get me taken care of. I’ll definitely keep this place top of mind if I should need future storage.","source":"Google","submissionTime":"2024-03-29T00:00:00","userName":"Charlie O."},{"reviewId":"7960caf2-44cf-47fa-a8bd-c6560ef25968","range":0,"rating":1,"reply":"Hi H, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-03-28T13:50:00","review":"Rented a unit here online yet had to go in person to obtain access to the unit, which is ok. Rent was a good price and we were pleased with the size of the unit. Everything was ok the first month or so. The more instances we went to the unit the more we realized the people coming and going are not decent people. For months the gate was broken and only open during ‘business hours’ which was not what my lease determined as gate open hours. However, I fully understood for the security this make shift gate would have to do. They raised my rates every chance they got. I contacted the extra space online chat to discuss this rate hike as it was nearly double my rate. They were able to adjust as they determined it was well above comparable units in the area! That seemed to get them off my back about a price increase for awhile until I got another which was again doubling my rate while both the gate and elevator are BOTH broken everytime I’d stop there. They don’t send emails to notify you of these things being inoperable.\n\nThe big issue I had was they could email me ‘tips’ for storing my stuff but never email me regarding their maintence issues. They also only send you a little postcard to notify you of a price increase. I would think an email as well would be beneficial but because state law only requires written notice via mail they don’t want to do anything above that.\n\nYet if you are late on rent or auto pay is off, expect calls from them 2 days before due date and then everyday after it to harass you. They will also email you if you are late, but not to notify you of a price increase.\n\nI contacted their district manager about my concerns and was met with a very snarky and arrogant response. Telling me they have to increase the rates because someone drove through the gate and that’s going to cost them 20,000 to fix. It’s not my responsibility to pay for that. Ultimately I got everything out of there and left. They are still calling me to try and pay a ‘balance’. I’m not paying for their gate to be fixed!\n\nBeware - price hikes, Tweakers, access when they want you to go in, and rude staff!","source":"Google","submissionTime":"2024-03-28T00:00:00","userName":"H M."},{"reviewId":"7d1f7ce5-ccdf-4111-8b04-1d6558adb093","range":0,"rating":5,"reply":"Hi Patti, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ken! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2024-03-29T09:42:00","review":"Ken was the best! Set me up with a storage unit that was the size I was going for. He explained everything quite clearly and processed setting up a new account quickly. 99.9% improvement over the last place I rented storage.","source":"Google","submissionTime":"2024-03-28T00:00:00","userName":"Patti W."},{"reviewId":"a7a5bfec-173b-4aa9-973d-d2aa9c167d44","range":0,"rating":5,"reply":"Hi John, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-23T17:16:00","review":"Clean building and great stuff\nEasy to business with","source":"Google","submissionTime":"2024-03-23T00:00:00","userName":"john c."},{"reviewId":"936b3d2f-48dc-4215-b107-1ad7b73311ad","range":0,"rating":5,"reply":"Hi Carol, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n\n","replyTime":"2024-03-22T13:35:00","review":"I have had a unit at this Extra Space on Columbia Blvd in Portland, OR since 2017 and I could not be happier with this company. They have kept my precious belongings safe and untouched the entire time. I have had times when I needed a few days to cover the monthly fee and the late fees are reasonable. The staff is friendly and helpful. Very clean in and out. Nice music in the building and lights that turn on as you reach your unit. Excellent security system. Carts and elevators make it a breeze to move in and out. Great peace of mind while living in another state. Will never choose another storage company now that I have been treated so well by this company. Thanks Extra Space!!!","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Carol B."},{"reviewId":"0cf6f584-1d5b-4282-815d-6c8e7047eb94","range":0,"rating":5,"reply":"Thank you, M! We know how important keeping your belongings clean and safe are. Don't hesitate to reach out if you ever see something that doesn't meet your standard!","replyTime":"2024-03-17T10:41:00","review":"Clean. And secure space.\nNew building, nice people.","source":"Google","submissionTime":"2024-03-17T00:00:00","userName":"M M."},{"reviewId":"a2393c42-8154-4b41-ac33-636842faf393","range":0,"rating":5,"reply":"Hi Hunter, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ken and Angie! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-08T11:35:00","review":"Ken and Angie are two great people. They explained everything in detail in advance and when I got there.","source":"Google","submissionTime":"2024-03-08T00:00:00","userName":"Hunter B."},{"reviewId":"34a7e923-d5f9-4054-bea5-2f34d34085f6","range":0,"rating":5,"reply":"Hi Amber, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2024-03-05T16:28:00","review":"No matter how perfect your move is it is always stressful and storing my most precious possessions has never been more stress free and seamless as it as been than during my time with Extra Space Storage. Angie worked miracles to make my circumstances a nonissue and even her boss Ken was a breath of fresh air! Thanks isn’t enough, you guys are amazing!!","source":"Google","submissionTime":"2024-03-05T00:00:00","userName":"Amber B."},{"reviewId":"41c041fb-b5cc-4014-af3f-f1d84275700d","range":0,"rating":5,"reply":"Hi Alex, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Angie and Ken! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2024-03-05T10:06:00","review":"Angie and Ken made it an easy process and were a joy to talk to. Thanks you two!!","source":"Google","submissionTime":"2024-03-04T00:00:00","userName":"Alex W."},{"reviewId":"6294ebf2-b08c-4c7d-94b3-9f0a919d5d71","range":0,"rating":5,"reply":"Thank you for the kind words, Kat. We're glad Ken was able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2024-03-04T13:53:00","review":"Ken over at this extra space location is such a sweet guy. He’s really attentive and helpful, I just appreciate his friendly attitude so much. Makes all the difference for such a brief interaction, really made my day.","source":"Google","submissionTime":"2024-03-02T00:00:00","userName":"Kat A."},{"reviewId":"4df6b2a5-5d71-4609-afb4-4e5f85a46051","range":0,"rating":5,"reply":"Thank you for the review, Amy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2024-02-26T08:37:00","review":"Not only is the facility clean, the employees are extremely helpful and have gone above and beyond to facilitate our needs.","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Amy G."},{"reviewId":"a01c7853-b915-4dd9-b06f-fffa2772ecdc","range":0,"rating":5,"reply":"Hi Chris, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2024-02-26T08:03:00","review":"Very professional. Answered all my questions.","source":"Google","submissionTime":"2024-02-24T00:00:00","userName":"chris p."},{"reviewId":"642b50a8-bce2-4fd4-8ba4-7cadef277290","range":0,"rating":5,"reply":"Hello, N. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ","replyTime":"2024-02-22T13:11:00","review":"Desk staff polite & helpful","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"N M."},{"reviewId":"61da70ce-9171-4858-af81-7392bc7570e0","range":0,"rating":5,"reply":"Thank you for the review, Almond! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2024-02-20T15:19:00","review":"I was able to quickly find a unit that suited my needs online and walk into the office the next day to get access! The store manager was quick, helpful, kind and informative. I'm very happy with this location.","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"almond c."},{"reviewId":"9d5a1b1a-f38a-4e85-8cc8-07309a747161","range":0,"rating":3,"reply":"Thank you for the review, Tina! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2024-02-09T11:45:00","review":"The management the friendly and helpful, one issue I was told I would receive an email with code next day to access the building at 6am, no email so I had to return later that day to get code. So far I have had issues with being able to gain access at 6am when they say it’s open I had to wait this am 20 minutes until the security showed up to open gate and that’s the last thing I wanted to do after working 10 hours is to sit in a parking lot for another 20 minutes Before I can unload and go home.   If they can get that issue fixed, they’re great!","source":"Google","submissionTime":"2024-02-09T00:00:00","userName":"Tina M."},{"reviewId":"9cd92dcf-676e-4d78-9e99-599da71cc44e","range":0,"rating":5,"reply":"Hi Curtis, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-02-05T10:24:00","review":"Only my 1st impression upon renting my space today.  intro to facility. Contacted them by ph 1st. Fast friendly service very personable staff. Very clean facility.. ??","source":"Google","submissionTime":"2024-02-03T00:00:00","userName":"Curtis A."},{"reviewId":"8ddda2f3-59e7-4d09-ade4-e55ad93b6ad7","range":0,"rating":5,"reply":"Hi Mark, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2024-01-31T10:20:00","review":"Secure, well maintained and cool swing music.","source":"Google","submissionTime":"2024-01-30T00:00:00","userName":"Mark W."},{"reviewId":"98be5ed9-9de8-418e-abf8-14cdd1f9f234","range":0,"rating":4,"reply":"Thank you for the review, Megan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2024-01-17T08:00:00","review":"I used ExtraSpace Storage for about six months. The sign-up process was easy and the staff were friendly and helpful when opening and closing my unit. Based on my research, this location seemed the most secure in the area.\n\nI gave four stars instead of five because while my stuff was unharmed, I was frustrated that renters were not notified about the main gate’s being broken (read: left completely open during the day). It’s a multi-step process to enter the units and all of my things were fine, but the property should have communicated the broken gate to renters and considered additional measures to ensure the units were secure and that renters felt safe while on the property.","source":"Google","submissionTime":"2024-01-16T00:00:00","userName":"Megan F."},{"reviewId":"3b62c997-3fd8-4f5f-ae65-d4ab9eb1764e","range":0,"rating":5,"reply":"Hi Sara, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We want you to know that we are here to assist you with any further storage needs at 888-storage! \n","replyTime":"2024-01-07T11:36:00","review":"Very clean facility, convenient location, and friendly, helpful staff!","source":"Google","submissionTime":"2024-01-05T00:00:00","userName":"Sara M."},{"reviewId":"31f90a36-9eae-4862-9bad-de5e0ae0c4d5","range":0,"rating":5,"reply":"Derek, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2023-12-28T08:23:00","review":"Quick, easy and friendly! Great deals, too!","source":"Google","submissionTime":"2023-12-27T00:00:00","userName":"Derek J."},{"reviewId":"aff0b2f6-ed93-4f0b-a5ad-c57c35fbac51","range":0,"rating":5,"reply":"Hi Daniel, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-14T08:10:00","review":"It's a clean and reliable storage facility with competitive rates.  There was always a cart available when I needed it.","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"Daniel E."},{"reviewId":"ef6baa93-3f49-49a6-80af-d519e782c3a3","range":0,"rating":5,"reply":"Thank you Ken! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-12-12T09:54:00","review":"Clean well run","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Ken M."},{"reviewId":"160c8f8b-c1f4-4154-b3f7-b44e8f723921","range":0,"rating":5,"reply":"Thank you for the review, Karen! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-12-12T10:24:00","review":"very clean and efficient space - staff very friendly\nThe sign up procees was a breeze","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Karen F."},{"reviewId":"07f21af5-95f8-425f-923b-ced5d867b58e","range":0,"rating":5,"reply":"Hi Naida, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2023-12-12T09:11:00","review":"This place was wonderful. The service was fast and efficient, especially when I lost my keys and they had to cut the lock off for me. And I really appreciated the safety/security procedures necessary to enter the building.","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Naida L."},{"reviewId":"be88306c-ec63-489e-9b49-e880dd6edfc1","range":0,"rating":5,"reply":"Thanks, James! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!\r\n","replyTime":"2023-12-10T15:15:00","review":"Excellent customer service even over the phone in person dealing with the company representative was a pleasure!","source":"Google","submissionTime":"2023-12-09T00:00:00","userName":"James"},{"reviewId":"e5404362-0b6a-4e7f-beae-bded77a05b6f","range":0,"rating":5,"reply":"Hi Danielle, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-12-09T07:37:00","review":"Clean facilities and super friendly staff.","source":"Google","submissionTime":"2023-12-08T00:00:00","userName":"Danielle B."},{"reviewId":"2e04582b-de00-4f64-a09f-e3d294cd2c06","range":0,"rating":5,"reply":"Thank you for your kind words, Yodaon420. Security is our top priority and we appreciate that you have trusted us with your belongings! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-07T13:32:00","review":"Awesome location, fairly quiet place and secure! Angie and Ken are amazing and very helpful!!!","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"YodaOn420"},{"reviewId":"d9269cc3-d70b-4486-83a2-839d7dfe29e0","range":0,"rating":5,"reply":"Thank you for the kind remarks, Naomi! We're so happy to hear we have your recommendation! You can reach us at 888-storage if you need anything. ","replyTime":"2023-11-30T15:37:00","review":"Very nice units, much better than our previous location and fair prices.Ken was really nice and helped us find the restroom. The units are well kept and secure. I highly recommend going with extra space.","source":"Google","submissionTime":"2023-11-29T00:00:00","userName":"Naomi L."},{"reviewId":"348fd5f9-2490-409d-a3d3-489db76c7096","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Panda! We're so happy to hear our manager Ken was able to make your rental process hassle-free! Give us a call at (971) 254-2980 if you need any future assistance.","replyTime":"2023-11-30T15:33:00","review":"Very nice location, much better than my previous unit. Was a little confused at first but the people that work there were super helpful and nice. Ken was able to help us with all of our questions","source":"Google","submissionTime":"2023-11-29T00:00:00","userName":"Panda p."},{"reviewId":"b5921fed-ecd0-4c24-811e-076970eaec90","range":0,"rating":5,"reply":"Hi Yolanda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2023-11-27T14:05:00","review":"Always very clean and neat facility. People in the office were always friendly and helpful. I was very happy with the unit.","source":"Google","submissionTime":"2023-11-27T00:00:00","userName":"Yolanda C."},{"reviewId":"2386d890-bc3e-42dd-89b3-ee22e8aa7e32","range":0,"rating":5,"reply":"Hi S, thanks so much for your review! We are thrilled to hear your experience with Ken was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2023-11-24T09:43:00","review":"I had an exceptional customer experience with extra storage thanks to Ken. He was super helpful, I was managing my storage from out of state and any question I had regarding my move in and move out was always handled and attended to. I recommend working with Ken and the staff at the Columbia location.","source":"Google","submissionTime":"2023-11-22T00:00:00","userName":"S P."},{"reviewId":"6d332254-b060-4222-91c8-6fdd07f4dd65","range":0,"rating":1,"reply":"Hi Peggy, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage. ","replyTime":"2023-11-21T13:55:00","review":"Be prepared for Extra Space Storage to raise your rent by nearly 100% after four months.  When I asked specifically about this (after reading other reviews) before we signed the lease I was assured an increase of 20% or so was most likely. I also find it telling that your sent a link for a review ate the start of the lease and it is difficult to submit a rating after the rate hike.\n\nLater....just received a call from Ken who followed up with someone above him. They agreed to reduce the increase by about $25, which I appreciate.","source":"Google","submissionTime":"2023-11-21T00:00:00","userName":"Peggy S."},{"reviewId":"4828e2cd-1cec-4a39-8e66-d28d3f86574a","range":0,"rating":5,"reply":"Hi J.r., Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ken! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-11-21T09:20:00","review":"Great service, very friendly staff. Ken helped me out and he was great. Thanks!","source":"Google","submissionTime":"2023-11-20T00:00:00","userName":"J.R. K."},{"reviewId":"938a0ee5-6b74-4955-b91b-9f969508f949","range":0,"rating":5,"reply":"Thank you for the kind words, Indyanna. We're glad Ken was able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2023-10-28T10:03:00","review":"Ken was very helpful and made getting our account switched easy!","source":"Google","submissionTime":"2023-10-27T00:00:00","userName":"Indyanna C."},{"reviewId":"74c662b9-979c-473b-a47d-a09607914f5d","range":0,"rating":5,"reply":"Hi Heather, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ken and his team! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-10-17T16:07:00","review":"Ken & his team were exceptional! Thank you for your help!","source":"Google","submissionTime":"2023-10-17T00:00:00","userName":"Heather H."},{"reviewId":"6a771200-3274-4114-a35a-9c5c11ae480f","range":0,"rating":5,"reply":"Thank you so much for your kind words, Alex. We really appreciate you taking the time to share your experience with us. If there is anything we can do for you, please let us know at 888-storage. \n","replyTime":"2023-10-15T14:36:00","review":"Super friendly and helpful staff. The manager reached out to me as soon as I booked online and made me feel welcome. And the facility is impeccably clean and secure.","source":"Google","submissionTime":"2023-10-15T00:00:00","userName":"Alex H."},{"reviewId":"5681e54d-7638-4c36-a74d-8ec73525ad5b","range":0,"rating":5,"reply":"Hi Leslie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2023-10-10T11:13:00","review":"Just moved out of my unit after almost 2 years and had a positive experience during that time. The premises are clean, secure, and the folks that work in the office and friendly and helpful. Would come back for future storage needs!","source":"Google","submissionTime":"2023-10-09T00:00:00","userName":"Leslie E."},{"reviewId":"0f2f0f55-4166-4ff4-b398-5bc42f8f97c1","range":0,"rating":5,"reply":"Hi Felicia, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2023-10-04T09:15:00","review":"Extremely helpful and kind. Would absolutely recommend","source":"Google","submissionTime":"2023-10-03T00:00:00","userName":"Felicia M."},{"reviewId":"c97eff2a-7b8d-47c5-8421-c335b0195a67","range":0,"rating":5,"reply":"Thank you for your positive feedback, Thomas! We're glad that Ken and Jeffrey provided you with helpful and kind service. If you have any further storage needs, please don't hesitate to reach out to us at (971) 254-2980.","replyTime":"2023-09-28T18:28:00","review":"Ken and Jeffrey were so helpful, kind and great. Thank you!","source":"Google","submissionTime":"2023-09-28T00:00:00","userName":"Thomas C."},{"reviewId":"6b63dc51-c6d5-4654-abc1-39f316f69168","range":0,"rating":5,"reply":"Thank you for the review, Backslide. We pride ourselves on having a helpful, patient staff and are so happy Angela was able to assist you. We're so glad to hear everything is to your liking. Please call us at 888-storage if you need anything.","replyTime":"2023-09-18T07:48:00","review":"Angela was very helpful & patient with us as we arranged for a unit while traveling from Santa Fe NM back to Portland. The facility is clean & neat and everything is to our liking.","source":"Google","submissionTime":"2023-09-18T00:00:00","userName":"Backslide 9."},{"reviewId":"25f2115b-2b1f-45c3-b623-f7c339e1364b","range":0,"rating":5,"reply":"Thank you for the kind words, Jamie. We're glad Angie was able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2023-09-16T13:40:00","review":"Angie is great! Very clean and multiple layers of security.","source":"Google","submissionTime":"2023-09-16T00:00:00","userName":"Jamie T."},{"reviewId":"e209b266-8319-4a35-8ce6-91f0cbafcdd4","range":0,"rating":5,"reply":"Thank you for the kind words, Toast. We're glad Angie was able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2023-09-02T10:24:00","review":"Angie is the best. Great service and clean/safe facility. Would rent again.","source":"Google","submissionTime":"2023-09-02T00:00:00","userName":"Toast"},{"reviewId":"7b15a156-80a5-40a8-83b1-b66be060a594","range":0,"rating":5,"reply":"Thank you for your feedback, Elisha! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. If you have any questions, let us know at 888-storage.","replyTime":"2023-08-28T16:53:00","review":"Just got a space, customer service is great, very secure, and clean.","source":"Google","submissionTime":"2023-08-28T00:00:00","userName":"Elisha M."},{"reviewId":"24a6fe89-34d1-4755-9906-7fbf6bd917c1","range":0,"rating":5,"reply":"Hi Collette, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable, and professional staff, so we are thrilled to hear that you had such a positive experience renting with Tyler! We think he is great too! We are thrilled to know you found our property clean, well-lit, and secure. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-08-04T15:59:00","review":"The assisnt that day, Tyler,  was outstanding! Friendly, informative, kind and professional. The units were in very good condition and the entire site was clean, well lit and  they had updated cameras all over for security. They were much more friendly and helpful than the assistants at three other storage companies. Tyler won our business and I will be using only Extra Space Storage from now on. Thank you!!","source":"Google","submissionTime":"2023-08-04T00:00:00","userName":"Collette K."},{"reviewId":"d50e8430-aeff-40da-bfee-fded27cfd02e","range":0,"rating":5,"reply":"Thank you for the review, Guitarandjets! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to stop by the office if you need anything. ","replyTime":"2023-07-31T18:49:00","review":"fast and good set up service and freindly","source":"Google","submissionTime":"2023-07-31T00:00:00","userName":"guitarandjets"},{"reviewId":"88f030cb-9746-4b6a-9de6-8202c314e501","range":0,"rating":5,"reply":"Thank you, Tim. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-07-16T08:49:00","review":"Staff was great and always helpful with any issues.","source":"Google","submissionTime":"2023-07-15T00:00:00","userName":"Tim C."},{"reviewId":"35b7fa42-571f-4723-be88-af74c340fb02","range":0,"rating":5,"reply":"Hi Claire, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kate! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-06-26T13:57:00","review":"Kate is super helpful, knowledgeable and has a great attitude! The best customer service experience I've had in sometime. Thank you, Kate!","source":"Google","submissionTime":"2023-06-26T00:00:00","userName":"Claire H."},{"reviewId":"e6a376f0-4dac-4fea-b7f9-bca279745190","range":0,"rating":5,"reply":"Hi Jeffery, thank you so much for your kind words. We know you have many options for storing your belongs, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer! We want you to know that we are here to assist you with any further storage needs at 888-storage! \n","replyTime":"2023-06-23T15:40:00","review":"Was desperate to find a clean, convenient, spacious, easy-to-load-in unit. Literally did a U-Turn when my husband pointed out Extra Storage and said, “Oooh, I’ve been there, it’s great!”\n\nThen, we met Katie!  Her kindness and knowledge convince us in less than 5 minutes.\n\nSo lucky we found her, and event storage. Thank you!","source":"Google","submissionTime":"2023-06-23T00:00:00","userName":"Jeffery M."},{"reviewId":"78fae7e3-057a-4f64-af80-c7b4d2745984","range":0,"rating":5,"reply":"Hi Ryan, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Call us at 888-storage whenever you need us.","replyTime":"2023-06-19T14:21:00","review":"Clean, kind, quick, and thorough.","source":"Google","submissionTime":"2023-06-19T00:00:00","userName":"Ryan T."},{"reviewId":"07a4e595-d0d5-4f1b-9a50-d8b0357ad48c","range":0,"rating":4,"reply":"Brandon, thank you for the review! We are so glad you are satisfied with your rental rate! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the elevators. In the meantime, give us a call at (971) 254-2980 if you need anything.","replyTime":"2023-06-20T08:16:00","review":"Good price, clean space, only gripe is the elevators for the last couple months theyve been down to just one elevator and it wants to close the door real quick and with moving stuff in and out makes it hard to get stuff up and down.","source":"Google","submissionTime":"2023-06-19T00:00:00","userName":"brandon l."},{"reviewId":"da0a0925-592c-468c-8a7a-e10f03e75ed7","range":0,"rating":4,"reply":"Thanks for the positive review, Aj!  We work hard to keep our facilities safe and clean for our customers.  We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-06-12T09:08:00","review":"Clean.  Secure. Lots of cameras.","source":"Google","submissionTime":"2023-06-12T00:00:00","userName":"AJ S."},{"reviewId":"d591c43d-6c47-4671-b6d3-0340df63d17f","range":0,"rating":3,"reply":"We appreciate you taking the time to leave a rating, Phil. Please let us know how we can improve your experience by calling (971) 254-2980. ","replyTime":"2022-10-25T14:23:00","review":"Really clean and secure, but the rent was too high for me. Otherwise, good. [Edit] the Elavator was down for a couple months my unit was on the 4th floor. No refund or anything. Really fun #sarcasm. Then when I went to move out only one elevator was working.  Not impressed w/the maintenance.  If you want an inconvenient,  overpriced unit, this is for you.","source":"Google","submissionTime":"2023-06-11T00:00:00","userName":"Phil H."},{"reviewId":"9cd037ed-b1c0-4c3e-9dcf-1755e410f5a9","range":0,"rating":5,"reply":"Thanks for the awesome review, Cupcake! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're grateful to have you here at Extra Space Storage! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2023-04-30T13:13:00","review":"I needed a large space to store a conveyer belt dryer. I went to 3 storage unit facilities to make sure I would be able to get my machine into a large unit. I was able to move in easily, the facility was clean, and elevators were large enough for my machine to get in and out. I also like that the hours of entry are later than most of the other facilities I viewed.","source":"Google","submissionTime":"2023-04-30T00:00:00","userName":"Cupcake M."},{"reviewId":"6b855c24-7028-4047-9d57-bd4862bb5653","range":0,"rating":5,"reply":"Hi Olivia!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (971) 254-2980 or stop by the facility! ","replyTime":"2023-04-29T14:36:00","review":"Really good and efficient service!","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Olivia G."},{"reviewId":"4c1f9fc7-b5ee-4122-bacb-7ee7267c9f02","range":0,"rating":5,"reply":"Thank you for the review, Kirsten! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-04-22T10:41:00","review":"Super friendly and helpful staff in the office, made setting up a new unit a total breeeze.","source":"Google","submissionTime":"2023-04-22T00:00:00","userName":"Kirsten B."},{"reviewId":"f573f0e7-e6f3-4651-95a6-c06bec2f76d2","range":0,"rating":3,"reply":"Your feedback is very important to our team, Adam. We're sorry to hear you're unhappy with your experience. From time to time, rates are reviewed to keep up with market conditions. We'd love a chance to talk with you directly, please call us at 888-storage. ","replyTime":"2023-04-09T15:54:00","review":"The price increases are frequent and unreasonable.","source":"Google","submissionTime":"2023-04-09T00:00:00","userName":"Adam W."},{"reviewId":"cf96235f-9556-4373-a753-b036b05c6239","range":0,"rating":5,"reply":"Hi Sarah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2023-04-08T11:37:00","review":"Friendly staff, made getting our new storage unit easy. Seems a bit more secure than the competitors in the area.","source":"Google","submissionTime":"2023-04-08T00:00:00","userName":"Sarah O."},{"reviewId":"cbbfa29e-019f-4846-bed1-cb02421fcf0e","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Vee. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (971) 254-2980 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.\r\n","replyTime":"2023-04-08T09:17:00","review":"Deceptive pricing. Expect to spend double the advertised rate within. A few months and then regular rate increases afterwards.","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"Vee K."},{"reviewId":"13e82c60-5bd9-4233-bb93-16e75c9a8296","range":0,"rating":5,"reply":"Thank you for the kind words, Jessica. We're glad Kate was able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2023-03-31T18:09:00","review":"My experience was excellent was amazing. Kate did a awesome job helping me. I recommend extra storage as perfect place to use. Kate your amazing.","source":"Google","submissionTime":"2023-03-31T00:00:00","userName":"Jessica Y."},{"reviewId":"a0474e81-dad0-4f4c-8354-2da27b98fba7","range":0,"rating":5,"reply":"Hi Shannon, thank you for your review. We're glad Joseph was patient and informative. Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-03-30T09:33:00","review":"Joseph was patient and informative in helping us secure a unit. We are impressed with the safety measures, cleanliness and friendly staff at this location.","source":"Google","submissionTime":"2023-03-30T00:00:00","userName":"Shannon M."},{"reviewId":"29cf62da-652d-43af-996a-2c459406aa06","range":0,"rating":5,"reply":"Steven, we are so happy to hear that we could accommodate you and provide a fast and easy rental experience. Thank you so much for choosing Extra Space Storage! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-15T09:41:00","review":"It was fast and easy process..the customer service was excellent thanks for being such a great company..","source":"Google","submissionTime":"2023-03-15T00:00:00","userName":"Steven M."},{"reviewId":"7bf9b09e-dd25-43b0-97b8-5db0497892b9","range":0,"rating":5,"reply":"Hi Roger, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n","replyTime":"2023-03-14T09:45:00","review":"Very happy that I am renting a storage pace, everything has been great.","source":"Google","submissionTime":"2023-03-14T00:00:00","userName":"Roger W."},{"reviewId":"a8ee9b08-2b8a-414b-ba74-549fc808679b","range":0,"rating":5,"reply":"Thank you so much for your kind words, Danielle. We really appreciate you taking the time to share your experience with us. We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2023-03-13T09:12:00","review":"I am in the process of moving cross country but don’t have a new house yet, so needed storage. After checking reviews and speaking to a few places, I chose this location. The manager, Brian, was very helpful on the phone, and, as I was trying to get everything in order while still working, I rented the unit over the phone. When I went in on a different day to pick up keys and start putting away my things, Brian was there again and was very helpful. He gave my friend and I a quick tour and showed us how the gate and elevator codes work. It felt really secure with the unique security codes which stop people from going on floors they don’t have a unit on. There was ample parking, although it is mid-month currently. Carts were good— clean, no squeaks, no wonky wheels. The inside of the elevators and buildings were squeaky clean. I will say, if you are sensitive to cleaning products, wear a mask in the elevator. It was a strong scent, but I did appreciate it, knowing it was deep cleaned and disinfected regularly. The floor we were on was also very clean but didn’t have the scent of cleaner. Unit was clean and well lit, no smell of dampness or even dust. So far, so good. I saw reviews about sudden price hikes, so I did ask about that prior to renting. Manager explained that they don’t make those choices at individual locations and I could expect a change in price in a year or so, if I kept the unit that long. I don’t plan to keep it that long though. I will update review if anything changes, but so far, both my friend and I were pleased.","source":"Google","submissionTime":"2023-03-12T00:00:00","userName":"Danielle"},{"reviewId":"89838b56-6d2b-4ca0-833d-1ef0cfbb6320","range":0,"rating":2,"reply":"Essirahc, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with the manager did not reflect that. We value your comments and will use them to make improvements in the future. We would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.","replyTime":"2023-03-05T15:21:00","review":"I really like the fact that I was welcomed and greeted with compassion and respect upon my first arrival the first day when I moved in however I never saw that sweet angel of it gentleman again but he made a huge impact upon my initial experience! Unfortunately the rest of my visits made me feel like really bad and worthless as a human being! I was talked at rather than talked to! This guy was a manager I don't even remember his name at this point and I'm really glad but I'll never forget the way he talked to me the way he treated me like an outcast like I was not valued as a customer at all! I'm in the customer service business and I know how to treat people regardless of any biases or prejudices against that person just because of no fault of their own! Horrible experience! I will never come back to use this storage space.\nI wish I can contact you and try to get some resolve but I'm afraid there's only one person to talk to and that's the person who doesn't seem to care about my existence or me walking into that front office as if I am annoying him by being there by breathing this is my honest opinion of how he made me feel it's hard not to take it personally but I forgive him and I learn a valuable lesson. It is not okay to treat people this way it's not like he cussed me or yelled at me or anything like that but his actions speak volumes spoke volumes! I love me and I have to treat myself with dignity and respect even if others don't for whatever reasons!","source":"Google","submissionTime":"2023-03-05T00:00:00","userName":"Essirahc P."},{"reviewId":"0d769cd7-44b3-49d7-be0d-705bb7a68326","range":0,"rating":5,"reply":"Thanks for the awesome review, Margaret! It's great to hear our team was able to provide you with the customer service you deserve! Don't hesitate to stop by the office or contact us at (971) 254-2980 if you need anything.","replyTime":"2023-02-23T16:48:00","review":"Great customer service!","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Margaret T."},{"reviewId":"f9943236-03e2-4f72-b746-72f1c15a722d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Tameika! We're happy we were able to provide a smooth rental experience. Stop by the office if you need anything. ","replyTime":"2021-01-10T12:18:00","review":"Completely easy to transfer units. In and Out in less than 10 minutes.","source":"Google","submissionTime":"2023-02-10T00:00:00","userName":"Tameika M."},{"reviewId":"c4c8c9b7-0e3a-4e77-a781-ccbb72111e70","range":0,"rating":5,"reply":"Hello, Erica. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-02-05T07:31:00","review":"Ok","source":"Google","submissionTime":"2023-02-05T00:00:00","userName":"Erica “."},{"reviewId":"8f949028-4899-41df-a66b-5bf1db15f2e0","range":0,"rating":4,"reply":"Thank you for the excellent rating, Kelda! We're happy we were able to provide a smooth rental experience. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-01-27T09:41:00","review":"Convenient location, easy to sign up online, had a few issues with the key (that were resolved) but other than that hiccup, it was a smooth experience. The customer service was friendly!","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"Kelda V."},{"reviewId":"fa717ab6-e184-41e6-a3b0-6eff133b5991","range":0,"rating":5,"reply":"Thanks, Josh! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2023-01-23T08:06:00","review":"Very helpful and got me rolling in a very timely manner and with a great price","source":"Google","submissionTime":"2023-01-22T00:00:00","userName":"Josh A."},{"reviewId":"1371295b-a446-45cc-b3b5-7f6b8f922c2f","range":0,"rating":5,"reply":"Hi Pastor, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by our office if you need anything in the future! \n","replyTime":"2022-11-04T06:26:00","review":"Friendly and professional staff.","source":"Google","submissionTime":"2022-12-10T00:00:00","userName":"Pastor R."},{"reviewId":"d01bdaf7-6512-4643-85a4-07755eed7e1f","range":0,"rating":5,"reply":"Thank you for the excellent rating, Monique! We're happy we were able to provide an easy online rental process with a clean facility. It's wonderful to know our team has been friendly and helpful. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-12-10T17:26:00","review":"Easy online process, friendly and helpful staff, clean facility.","source":"Google","submissionTime":"2022-12-10T00:00:00","userName":"monique r."},{"reviewId":"8804a233-a352-42cf-9d6d-12b9a178f619","range":0,"rating":5,"reply":"Hi Michael, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-02-09T10:23:00","review":"This is my go to storage facility. Customer service is always fantastic. Building and grounds are clean. Highly recommend.","source":"Google","submissionTime":"2022-11-19T00:00:00","userName":"Michael S."},{"reviewId":"aec78d30-0dd7-439d-b303-ab28f9a62388","range":0,"rating":5,"reply":"Hi Jabari, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Stop by our office if you need anything in the future! ","replyTime":"2021-05-29T05:50:00","review":"This is a good storage. The staff is friendly and they keep the place very clean","source":"Google","submissionTime":"2022-11-12T00:00:00","userName":"Jabari E."},{"reviewId":"84b536df-32e0-4f7c-9b7c-01cf3a2292dd","range":0,"rating":5,"reply":"Hi Roland, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.","replyTime":"2022-11-07T08:53:00","review":"Fantastic. Clean. Orderly. A real tight ship.","source":"Google","submissionTime":"2022-11-05T00:00:00","userName":"Roland B."},{"reviewId":"f0a8b58a-e6f6-4c97-ae00-2497f33bdb0b","range":0,"rating":5,"reply":"Thank you for the review, Rey! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-10-28T10:53:00","review":"Manager was extremely helpful.\nExtremely helpful customer service.","source":"Google","submissionTime":"2022-10-27T00:00:00","userName":"Rey C."},{"reviewId":"e33dd4b1-67da-401f-bbfa-d8693bd8f9cd","range":0,"rating":4,"reply":"We appreciate you taking the time to leave a rating, Phil. Please let us know how we can improve your experience by calling (971) 254-2980. ","replyTime":"2022-10-25T14:10:00","review":"Really clean and secure but the rent was too high for me otherwise good","source":"Google","submissionTime":"2022-10-25T00:00:00","userName":"Phil H."},{"reviewId":"686b29a1-2dfd-47df-93d2-b53174a1fec5","range":0,"rating":5,"reply":"Thank you for your kind words, Ben. Security is our top priority and we appreciate that you have trusted us with your belongings! Call us at 888-storage whenever you need us.","replyTime":"2022-10-11T10:06:00","review":"Nice secure facility,  never worry about my belongings being at risk . Staff is always very helpful.","source":"Google","submissionTime":"2022-10-10T00:00:00","userName":"Ben S."},{"reviewId":"625f8a65-9e47-4ebd-9bd4-cb2ec88e9c03","range":0,"rating":5,"reply":"Hi Christopher, thank you for your review! We're so happy to hear that your experience with the convenience and cleanliness of the facility has been positive! We are so happy you are satisfied with your rental rate! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-05-05T18:26:00","review":"Convenient clean space for storing items for future home use. Price point for me is exceptional.","source":"Google","submissionTime":"2022-10-04T00:00:00","userName":"Christopher J."},{"reviewId":"50748b5d-b035-4350-ac31-506e3206e309","range":0,"rating":5,"reply":"Hi Andrea, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-09-23T09:24:00","review":"Easy to access and use, plenty of carts available for efficient movement between vehicles and units, and clean facility. Price also seemed reasonable.","source":"Google","submissionTime":"2022-09-22T00:00:00","userName":"Andrea W."},{"reviewId":"a3fb6c50-bbae-4d07-8b6b-9788a5e4c4f6","range":0,"rating":2,"reply":"Hi Jasmine, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If there is anything we can do for you in the meantime, we are here to help and can be reached at (971) 254-2980. ","replyTime":"2022-09-10T16:19:00","review":"??clean facility , safe, amenities\n\n?????With a BIG BUTTTTT…\n\n????They raised my rate $60+ within 3 months of renting without any heads up before it was a make it or break it timeline.\n\n??I don’t get to my storage often and I really should have evaluated the worth of the price change and the need for the storage.\n\n??????If you move in on a promotion be prepared for them to raise your rate an astronomical rate within a short period of you being there\n\n??Even with the perks of it, I would never recommend a business who financially operates this way or is so sneaky about the price increase.\n\n??Do not expect a conversation\nThe company will tell you it is out of their hands, the manager with do the same.\n\n??When contacting other storage facilities they said they have never heard the rates rising that quick or high.\n\n??Wasted too much money here\nDon’t get comfortable\nFind a better company\n\n??They offered no remedy or remorse\n\n????????Oh well! I moved out!","source":"Google","submissionTime":"2022-09-10T00:00:00","userName":"Jasmine S."},{"reviewId":"761f3f74-5c0c-4e10-b559-d2cc6f13bca3","range":0,"rating":5,"reply":"Thank you for your review, B! Providing renters with well-kept and secure facilities is our top priority. We're glad we were able to meet your storage needs. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.\n","replyTime":"2022-08-21T12:59:00","review":"As I was looking for a storage facility I came upon Extra Space Storage and it looked newer and well-kept. I called to inquire about spaces and the woman who helped me was incredibly friendly and supportive. I did everything over the phone and I was texted access codes to get into the space and they even threw in a lock which was waiting for me inside my space. The property is secure, there are cameras everywhere and everything is spotless so I feel good about this location.","source":"Google","submissionTime":"2022-08-21T00:00:00","userName":"B C."},{"reviewId":"2c8ba5c3-b651-4bc3-a82c-220f20e20d1b","range":0,"rating":5,"reply":"Thank you for the kind words, Alek. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2022-08-14T07:40:00","review":"Brian was helpful showing me where my new unit was at and explaining how the locks worked! The place was clean, and the unit itself was in good condition!","source":"Google","submissionTime":"2022-08-13T00:00:00","userName":"Alek H."},{"reviewId":"220fc081-f004-4aca-9a6e-47823721656e","range":0,"rating":5,"reply":"Thank you for the great rating, Jennifer. We're thrilled to know our team was friendly and helpful and that you were met with an easy online rental experience. Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2022-08-14T07:20:00","review":"Very easy to rent online. Very friendly and helpful manager.","source":"Google","submissionTime":"2022-08-13T00:00:00","userName":"Jennifer B."},{"reviewId":"aa6e616a-3a16-4d3b-ae26-70ba878c3364","range":0,"rating":5,"reply":"Hi, Nicole ! Thanks for the positive review, it means a lot to our team. Please call (971) 254-2980 if you have any questions about your rental. ","replyTime":"2022-08-05T10:03:00","review":"I like the hours and that it's closer to my house. It's also way cheaper than Public Storage.","source":"Google","submissionTime":"2022-08-04T00:00:00","userName":"NICOLE S."},{"reviewId":"c04d66ee-1a0f-4f38-80b8-7b86aa206de4","range":0,"rating":2,"reply":"Hi Charles, thank you for leaving us a review. Providing a positive experience to each of our customers is very important to us. We do reviews the rates typically on a 3-9 months basis. Will you please give us a call at 888-storage to discuss what other options we may have for you? \n","replyTime":"2022-07-31T08:07:00","review":"I hadn't been using my space for a year.    And they raised the rent on the space that I'm renting.","source":"Google","submissionTime":"2022-07-30T00:00:00","userName":"Charles C."},{"reviewId":"d2d70e24-9119-4317-9ce6-531804d92a35","range":0,"rating":5,"reply":"Hi Russ “russel”,  thanks for leaving a 5-star rating! We're grateful to have you as a customer. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-07-23T19:16:00","review":"Very nice people working there, answering any questions and explain everything if needed","source":"Google","submissionTime":"2022-07-23T00:00:00","userName":"Russ “."},{"reviewId":"15639314-f178-4087-aa40-a608db7be05a","range":0,"rating":5,"reply":"Hello, Christian. Thank you for the review. We're so glad Murisa could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-07-22T17:54:00","review":"Murisa was very helpful","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"Christian V."},{"reviewId":"48d2fe93-2473-42a6-8f42-e44dc849ff4f","range":0,"rating":5,"reply":"Hello, Nayliana. Thank you for the 5-star review! We're so happy we could help. We are always available at 888-storage to help!","replyTime":"2022-07-22T17:54:00","review":"i had a amazing  experience and a young lady named murisa helped me .","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"nayliana h."},{"reviewId":"8efa4c60-68fc-4c5b-a9c8-89d4eebbbf09","range":0,"rating":5,"reply":"Lailah, we are so happy to hear that Murisa could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office if you need anything.","replyTime":"2022-07-22T17:55:00","review":"I had a good experience here, Murisa helped throughout the whole experience and I really enjoyed her service.","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"Lailah V."},{"reviewId":"ba1241dc-428e-4157-aca6-e747b2bff3df","range":0,"rating":5,"reply":"Hello, Enisa. Thank you for the 5-star review! We're so happy Murisa could help. Give us a call if you have any questions!","replyTime":"2022-07-22T17:52:00","review":"i had a good experience here. murisa helped me an i liked her service.","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"enisa j."},{"reviewId":"d8399453-5834-4eaa-b26c-56ed8c0decfb","range":0,"rating":5,"reply":"Thank you for the great rating, Mirna. We're glad Murisa was friendly and able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2022-07-25T16:22:00","review":"Murisa was super friendly and such a great help! Brought joy to a bad day! Very helpful!","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"Mirna I."},{"reviewId":"6718a6ca-ae06-47b6-a46e-e45d2eaec912","range":0,"rating":5,"reply":"Hi Paige, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Give us a call if you have any questions!","replyTime":"2022-07-11T09:41:00","review":"Easy move-in/move-out process. Very clean facility. Nice people working.","source":"Google","submissionTime":"2022-07-10T00:00:00","userName":"Paige B."},{"reviewId":"84b4b6c0-46b5-48fa-9144-77761a4d6ea5","range":0,"rating":5,"reply":"Hi Jorge Brandon, thank you for recommending us. We're glad Murisa was extremely helpful. Stop by our office if you need anything in the future! ","replyTime":"2022-07-10T07:43:00","review":"Murisa from the NE Columbia location was extremely helpful. Would recommend this location for all of your storage needs.","source":"Google","submissionTime":"2022-07-09T00:00:00","userName":"Jorge B."},{"reviewId":"8aaf8df6-0f49-4179-b8e7-8f87d700c6c9","range":0,"rating":5,"reply":"Hi Phil, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-06-21T15:52:00","review":"Super easy. Clean, high ceilings and friendly staff. Plenty of carts too. Could not ask for more from a storage facility","source":"Google","submissionTime":"2022-06-21T00:00:00","userName":"Phil H."},{"reviewId":"4d104c3b-251c-479b-a60d-4d03ac35f662","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Sterling. We're committed to being your go-to stop for all your local storage needs! We prioritize providing clean and well-managed facilities and are so glad to hear your experience reflects that. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-06-02T11:42:00","review":"Where do I start? ESS on ne Columbia is a great facility. It is always clean inside and out. It is well managed. Security does not seem to be an issue. Shoutout to the manager, Brian. I really appreciate how well he works with customers. E.S.S. give that man  a raise, lol!","source":"Google","submissionTime":"2022-06-01T00:00:00","userName":"Sterling B."},{"reviewId":"fa970dd1-1e30-4295-b573-37b63ecc3c80","range":0,"rating":5,"reply":"Thank you for the review, Dee! We pride ourselves on having a friendly, accommodating staff and are so happy Kate and Brian were able to assist you! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-05-30T10:47:00","review":"Kate and Brian were awesome at my location, phone to lease signing. Outstanding facility, with advanced, leading edge security systems in place. Initial monthly cost is awesome, left to be seen how much they will raise the rate.","source":"Google","submissionTime":"2022-05-29T00:00:00","userName":"Dee D."},{"reviewId":"a82aa4c6-0d37-4a57-8600-d03648fd1b78","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Caleb! We're so happy to hear Brian was able to make your rental process quick and easy! Give us a call at (971) 254-2980 if you need any future assistance.","replyTime":"2022-05-26T10:52:00","review":"Brian made things quick and easy! Thank you!","source":"Google","submissionTime":"2022-05-25T00:00:00","userName":"Caleb K."},{"reviewId":"1ede6530-7420-4cea-9b59-1cab1f9874dd","range":0,"rating":5,"reply":"Thank you for the kind review, Nina. We're glad Brian was helpful and that you had a positive experience with us! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2022-05-25T11:57:00","review":"Brian was super helpful. Great experience!","source":"Google","submissionTime":"2022-05-24T00:00:00","userName":"Nina C."},{"reviewId":"16b75ab8-d2cc-4a14-b576-a9e3f0af2e26","range":0,"rating":5,"reply":"Thanks for the awesome review, James! We are glad the cleanliness of our property met your expectations. Don't hesitate to stop by the office or contact us at (971) 254-2980 if you need anything.","replyTime":"2022-05-21T10:48:00","review":"5 Star service, nice clean storage unit. Recommended!","source":"Google","submissionTime":"2022-05-20T00:00:00","userName":"James A."},{"reviewId":"c72e00af-c95d-41e5-9b81-699905d43478","range":0,"rating":5,"reply":"Thank you for the kind review, Nathen. We're glad our team was nice, courteous, and great at keeping our property clean. Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2022-05-03T12:58:00","review":"Very nice and courteous. He gave me the web rate even though I was doing it via phone. Clean storage units.","source":"Google","submissionTime":"2022-04-30T00:00:00","userName":"Nathen R."},{"reviewId":"e49a48ff-4233-41e4-b0ad-2ecf0fce79ee","range":0,"rating":5,"reply":"Kristen, we are so happy to hear that Brian could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-04-26T10:14:00","review":"Such a great storage facility! The facility is sparking clean, and feels brand new. Brian at the front office went above and beyond for me and made my quest to find a storage unit smooth, quick, and so easy.","source":"Google","submissionTime":"2022-04-25T00:00:00","userName":"Kristen B."},{"reviewId":"2084240e-b3b4-4c0c-aa10-e3f3a4939341","range":0,"rating":5,"reply":"Thank you, Tara Lee. Your rating means so much to us! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-10-28T16:25:00","review":"Nice place.","source":"Google","submissionTime":"2022-04-08T00:00:00","userName":"TARA L."},{"reviewId":"25659984-3852-4a43-9e2f-0ad6030da29c","range":0,"rating":5,"reply":"Thanks for the positive review, Antoinette! We are glad you had a great experience with Heather and Sasha. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2022-04-01T08:33:00","review":"The the lady's that work there are wonderful. Best Storage place I have ever rented from . Heather and Sasha are the best thank  you . .","source":"Google","submissionTime":"2022-03-31T00:00:00","userName":"Antoinette J."},{"reviewId":"54bda580-4756-4cf7-88dc-9d9b8e4d4113","range":0,"rating":5,"reply":"Hi Sydney, thank you for your recommendation! We're so happy to hear that your experience with Bryan and the cleanliness of the facility has been positive! Feel free to reach out at any time at 888-storage.\n","replyTime":"2022-03-27T12:09:00","review":"Clean space! Bryan was very friendly and eager to help. Elevator and push cart made the experience efficient. Would recommend!","source":"Google","submissionTime":"2022-03-26T00:00:00","userName":"Sydney G."},{"reviewId":"fc0b8dbd-39fc-4572-8284-10169c19fd52","range":0,"rating":1,"reply":"We're sorry to hear this, David Kafrissen. We understand the importance of offering a top-notch storage solution at an affordable price, and will use your feedback to assess our pricing in the future. Please call us at 888-storage if you'd like to discuss your experience in more detail.","replyTime":"2021-03-21T14:58:00","review":"After almost a year they have raised the rent twice for a total of 80%. Beware all these places are terrible. Currently working on moving out stuff out","source":"Google","submissionTime":"2022-03-19T00:00:00","userName":"David K."},{"reviewId":"36fd804c-d1b8-4eaa-89e4-a05232eb72fc","range":0,"rating":5,"reply":"Hi, Olivia ! Thanks for the positive review, it means a lot to our team. Please call (971) 254-2980 if you have any questions about your rental. ","replyTime":"2022-03-17T09:28:00","review":"Helpful in assisting with right size for items, easy sign up, first month was free and easy access with helpful pull in parking and elevators.","source":"Google","submissionTime":"2022-03-16T00:00:00","userName":"Olivia"},{"reviewId":"1c697be9-a01d-4287-825a-c329fa90b362","range":0,"rating":5,"reply":"Hi Danielle, thank you for recommending us. We're glad Katie got you set up quickly and easily. We're happy we were able to provide a smooth rental experience. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n\n","replyTime":"2022-02-28T15:12:00","review":"Katie got me set up quickly and easily, and the facility itself is clean and simple to access. The process went efficiently, and I highly recommend the team here!","source":"Google","submissionTime":"2022-02-28T00:00:00","userName":"Danielle R."},{"reviewId":"721100b3-b32c-49f1-8a9c-88b71bf524df","range":0,"rating":5,"reply":"Hi, Hannah ! Thanks for the positive review, it means a lot to our team. Please call (971) 254-2980 if you have any questions about your rental. ","replyTime":"2022-02-26T09:56:00","review":"Got me set up quick. Very helpful","source":"Google","submissionTime":"2022-02-26T00:00:00","userName":"Hannah M."},{"reviewId":"b10198e3-b5eb-4c5b-82bf-916639658b5c","range":0,"rating":5,"reply":"Thank you for the kind words, Ashtyn. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2022-02-25T12:07:00","review":"This specific store has always been helpful and kind to me. Special shout-out to Brian for helping me extend my unit a few times and also helping me with my car troubles. Great customer service! 10/10 recommend.  :)","source":"Google","submissionTime":"2022-02-25T00:00:00","userName":"Ashtyn D."},{"reviewId":"9034867a-e6f9-466b-b2fa-9d7d72fd3af2","range":0,"rating":5,"reply":"Hi Elizabeth D, thank you for your review. We're glad Brian was incredibly helpful, friendly, and professional. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2022-02-20T12:33:00","review":"Brian was incredibly helpful, friendly, and professional. He took the time to answer all of our questions, go over pricing and show us the unit that would best fit our needs. He made our experience smooth and stress free. Thank you Brian!","source":"Google","submissionTime":"2022-02-20T00:00:00","userName":"Elizabeth D."},{"reviewId":"982ef85d-f855-4997-a1c6-e9d2f26206cb","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Gail. We're glad Brian was incredibly friendly and so helpful getting you transferred into your new storage unit, showed you your new unit, and happily answered all of your questions. We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2020-02-19T12:38:00","review":"Brian was incredibly friendly and so helpful today getting us transferred into our new storage unit. He showed us our new unit, made sure it was appropriate for our needs and happily answered all of our questions. The facility is super clean, very accessible and exactly what we are looking for in a storage space. Thanks, Brian, for the great experience!","source":"Google","submissionTime":"2022-02-18T00:00:00","userName":"Gail B."},{"reviewId":"23ad6a00-d722-4b09-ac22-561bacb9294e","range":0,"rating":5,"reply":"Hey Johnny, thank you for your excellent rating! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2022-02-16T10:38:00","review":"Excellent place, highly recommend.","source":"Google","submissionTime":"2022-02-15T00:00:00","userName":"JOHNNY C."},{"reviewId":"243f8649-2c00-4907-ab50-efeddc10b95e","range":0,"rating":4,"reply":"Thank you for your feedback, Brian! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office if you need anything in the future!","replyTime":"2022-02-15T09:35:00","review":"Facility was clean and easy to get in and out. A little pricey, but climate control and security kind of make up for that.","source":"Google","submissionTime":"2022-02-14T00:00:00","userName":"Brian P."},{"reviewId":"e06973f7-4e03-490f-87c2-a8fa22c2092b","range":0,"rating":5,"reply":"Hi Danny, Thank you for leaving us a review. It's absolutely wonderful to know Brian was informative and able to make you feel comfortable choosing Extra Space. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n","replyTime":"2022-02-07T11:42:00","review":"Our experience was great. Brian gave us needed information. Building was very clean. We left knowing all the do's and don'ts. We feel very confident we made a good choose. Thank you Brian","source":"Google","submissionTime":"2022-02-05T00:00:00","userName":"Danny F."},{"reviewId":"6a22ab88-6ccd-47e2-b794-c93918b6b5e9","range":0,"rating":4,"reply":"Thanks for the review, Rolonda! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2020-12-02T19:39:00","review":"Awesome Customer service. I needed to downsize my storage (due to the increase in storage cost), the office helped me with the transition. Thank you.\nFour stars due to the price increase.","source":"Google","submissionTime":"2022-02-03T00:00:00","userName":"Rolonda H."},{"reviewId":"4b11d331-507b-4321-9aa8-5bad00d4ea38","range":0,"rating":5,"reply":"Hi Mike, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-01-27T08:09:00","review":"I appreciate how the staff is always helpful, the units clean, and the temperature controlled year-round.","source":"Google","submissionTime":"2022-01-26T00:00:00","userName":"Mike H."},{"reviewId":"1cd95ae9-0ff8-4956-b2a0-51580071b5e8","range":0,"rating":5,"reply":"Thanks for the review, Joaquin! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-01-10T12:07:00","review":"Reliable. They also made checking in and out very easy and seamless.","source":"Google","submissionTime":"2022-01-10T00:00:00","userName":"Joaquin R."},{"reviewId":"8af6cd57-d90c-4bf5-9ef1-da5c6834b9a2","range":0,"rating":5,"reply":"Thank you for the kind words, Connor! We're committed to providing excellent customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2021-12-27T14:35:00","review":"Amazing customer service!","source":"Google","submissionTime":"2021-12-27T00:00:00","userName":"Connor P."},{"reviewId":"322d2a92-96d4-4824-bba9-4f0021526432","range":0,"rating":5,"reply":"Thank you for the kind words, Mariann! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2021-12-18T17:30:00","review":"Very friendly, helpful, secure facility. Easy directions","source":"Google","submissionTime":"2021-12-17T00:00:00","userName":"Mariann V."},{"reviewId":"85845fd9-5155-426a-846d-5b68db33fe70","range":0,"rating":5,"reply":"Hi Sherie, Thank you for taking the time to leave your review! We pride ourselves on having a helpful staff so we are thrilled to hear that you had such a positive experience renting with Brian! Please give us a call at 888-storage if anything comes up! \n","replyTime":"2021-12-17T13:28:00","review":"Brian was the best, Thank you Brian??","source":"Google","submissionTime":"2021-12-16T00:00:00","userName":"SHERIE C."},{"reviewId":"aae9cf67-b9b1-4967-b683-ff3204b85696","range":0,"rating":5,"reply":"Thank you for your kind words, Athene “ren”. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-11-27T12:16:00","review":"Incredibly friendly staff! Accessible units, well secured.","source":"Google","submissionTime":"2021-11-27T00:00:00","userName":"Athene “."},{"reviewId":"93f865ca-9639-4bd8-9e93-11a396f8b93c","range":0,"rating":5,"reply":"Hi Brad, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-11-01T12:21:00","review":"Space was clean and the staff was very friendly","source":"Google","submissionTime":"2021-11-01T00:00:00","userName":"Brad L."},{"reviewId":"baceba24-de0d-4aa1-8bfd-b85e213f04f6","range":0,"rating":5,"reply":"Hi Jeri, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-10-22T13:24:00","review":"Great storage, clean, great hours","source":"Google","submissionTime":"2021-10-21T00:00:00","userName":"Jeri J."},{"reviewId":"85caf160-413d-4145-a8cb-658f2c37cbec","range":0,"rating":5,"reply":"Tina, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything. ","replyTime":"2019-09-15T11:54:00","review":"Pros: Very pleasant experience. Employees always eager to help. Place was always exceptionally clean.\nCons: little pricey.  Otherwise I would recommend this storage facility.","source":"Google","submissionTime":"2021-10-09T00:00:00","userName":"Tina M."},{"reviewId":"d71905c7-beba-472c-a2ce-12b285b3cffd","range":0,"rating":5,"reply":"Thank you for the excellent rating, Melanie! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-10-06T18:56:00","review":"Extra Storage Space made renting a storage unit so easy!  I chose a location, a unit size and it was seamless.  I have already recommended them to many people if they want a painless process, and a very clean storage facility. The bonus is that it is indoors and heated.","source":"Google","submissionTime":"2021-10-06T00:00:00","userName":"Melanie A."},{"reviewId":"d1f99228-ba44-43ad-8118-fd13e1ffe94c","range":0,"rating":5,"reply":"Thanks for the kind words, Terumune! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (971) 254-2980 if you need anything.\r","replyTime":"2021-09-28T15:09:00","review":"Fantastic introductory rate, helpful service, convenient location, surprising sizes and variety, with friendly people creating a wonderful location. Overall I'd recommend.","source":"Google","submissionTime":"2021-09-28T00:00:00","userName":"Terumune O."},{"reviewId":"05c7ade5-dbcd-43cd-ae95-8009972c79ae","range":0,"rating":5,"reply":"Thank you, Doug, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure, and professional storage solution in your neighborhood. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2021-09-27T11:23:00","review":"The space is clean and bright.  Every one I spoke with over the phone was very helpful, friendly and efficient.  Some were among the best customer service folks I've ever worked with. Very good service all around. I will look for this company if I need storage space again.","source":"Google","submissionTime":"2021-09-25T00:00:00","userName":"Doug M."},{"reviewId":"c6f90133-850b-4ba5-83c4-b2643a0be561","range":0,"rating":5,"reply":"Hi Lisa, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-09-24T17:50:00","review":"I appreciated the ease-of the check in procedure and the friendly staff at the NE Columbia location. It was always clean and never an issue when I needed to go in and get something.\nThank you Extra Space","source":"Google","submissionTime":"2021-09-24T00:00:00","userName":"Lisa K."},{"reviewId":"0f66a153-1494-4019-bf55-97972d51854f","range":0,"rating":5,"reply":"Thanks for the kind words, Ravineet! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (971) 254-2980 if you need anything.\r","replyTime":"2021-09-24T11:05:00","review":"Great place for storage. Very easy to sign up and get moving. Highly recommend","source":"Google","submissionTime":"2021-09-23T00:00:00","userName":"Ravineet P."},{"reviewId":"d42c805e-3c3c-4f85-acde-ed10b5f9756a","range":0,"rating":5,"reply":"Hi Gas134, thank you for your review. We're glad Katie and Brian were super friendly, personable, and made your move-in process very easy! Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-09-07T08:08:00","review":"Katie and Brian were awesome!! They were super friendly and personable and made my move-in and move out process very easy!! Thank you so much!!","source":"Google","submissionTime":"2021-09-15T00:00:00","userName":"gas134"},{"reviewId":"083bafcc-bdc9-42b8-a1b6-bbae833db461","range":0,"rating":5,"reply":"Thank you for the kind words, John. We're glad Katie gave you a tour of the space, was so respectful, and helpful. We appreciate you recommending us to your friends and family. Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2021-09-16T14:32:00","review":"I did a search of storage units near me and came across extra space on Columbia boulevard and met the wonderful delightful and charming Katie who gave me a tour of the space that I believe will be perfect for my belongings and she was so respectful so helpful and kind that I will certainly recommend extra space storage to friends and family thank you for the wonderful experience Katie and she should get a raise!","source":"Google","submissionTime":"2021-09-15T00:00:00","userName":"John C."},{"reviewId":"51e38bad-d953-476f-a69c-eccd1a53bb05","range":0,"rating":5,"reply":null,"replyTime":null,"review":"We rent storage facilities across the US and Extra space is by far the - cleanest, safest, and easiest to access of all nationwide storage companies.","source":"Google","submissionTime":"2021-08-30T00:00:00","userName":"Randy T."},{"reviewId":"c07701c7-b45d-4bbd-95d7-3655b88f0ab1","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Greatest storage facility I've ever rented a space from. Clean,safe,all around just about perfect","source":"Google","submissionTime":"2021-08-28T00:00:00","userName":"Dawn W."},{"reviewId":"306c8d87-17cd-461e-8b91-fb758cb82e29","range":0,"rating":5,"reply":null,"replyTime":null,"review":"And to move the storage That's someone needed to be moved out of The clerk was very nice and took care of us","source":"Google","submissionTime":"2021-08-28T00:00:00","userName":"Hank M."},{"reviewId":"e48d1824-92d4-44db-b356-4db88650c897","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Extra space storage is a great place to rent! Their spaces are clean and the staff is friendly and knowledgeable.  I love renting from them and will use them from now on. Kate, at this location,  is a wonderful employee  and I enjoy my conversations with her.","source":"Google","submissionTime":"2021-08-26T00:00:00","userName":"Sindy W."},{"reviewId":"9407836d-a18f-418f-b658-0235a2157ec2","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Katie was super helpful and bubbly helping me get set up with a unit. It was nice to have such a good personality to talk to. We share the same birthday so that was fun too! Extra space has been convenient  and helpful in the past and I expect them to be the same this time as well. If you call this location hopefully you get Katie!","source":"Google","submissionTime":"2021-08-26T00:00:00","userName":"Kezia W."},{"reviewId":"dd54da8c-dff2-49c5-aa28-50e73850e3a6","range":0,"rating":4,"reply":null,"replyTime":null,"review":"I called to inquire about a rent increase that I was not notified about. The bureaucratic structure of this company might not be forthcoming or straightforward, but my interaction with Katie was fantastic. She addressed the situation with empathy and creative solutions. If you rent here you’ll get great customer service even if the headquarters throw you for a loop.","source":"Google","submissionTime":"2021-08-19T00:00:00","userName":"Elyse R."},{"reviewId":"a5d0a19b-160c-4704-a4e1-ef198f1e25af","range":0,"rating":5,"reply":"Thank you for the kind words, David. We're glad Mr. Smith was able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2021-08-17T14:44:00","review":"It is a nice clean facility.  Mr. Smith was very helpful with detailing the rules and pricing.","source":"Google","submissionTime":"2021-08-17T00:00:00","userName":"David B."},{"reviewId":"28ed3d65-98f3-41da-8559-02852ff276a8","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great experience!","source":"Google","submissionTime":"2021-08-16T00:00:00","userName":"Lauren K."},{"reviewId":"7553c328-dcaa-42ea-b7e1-d74e6fc55f15","range":0,"rating":5,"reply":"Hi Dan, thank you for your review. We're glad Katie was super helpful and professional! Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-08-29T09:04:00","review":"Katie was Super helpful and professional !","source":"Google","submissionTime":"2021-07-31T00:00:00","userName":"dan w."},{"reviewId":"2424198f-5a7c-44d4-a00f-76895e5540fe","range":0,"rating":4,"reply":"Thanks for taking the time to leave us a review, Donald! We are so glad Michelle could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-08-25T10:51:00","review":"I was treated very respectfully, taken on a tour to see the space available that I could use. I was very pleased by Michelle’s service she provided.","source":"Google","submissionTime":"2021-07-29T00:00:00","userName":"Donald L."},{"reviewId":"98f297e4-0364-4b52-96d2-7549d15a5f82","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The folks at Extra Space at Columbia Blvd in Portland are extremely helpful and easy to work with. They answered all of my questions and provided great customer service. The facility is secure and the system for getting your things to the units is well thought out and easy to navigate.","source":"Google","submissionTime":"2021-07-23T00:00:00","userName":"Becca B."},{"reviewId":"a213850d-b926-4642-a789-fa22a6ff0c23","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Had a great experience online renting the unit. It was fast and easy. I even got one on the first floor! I received a confirmation call from Elaine and she was very pleasant and knowledgeable. She even helped me find a unit to store my car in the time that it took me to drive from my location to the storage facility. So far my experience with this team at the Columbia Blvd store in Portland Oregon has been excellent! Thank you for the walk through! I feel like my belongings will be safe here.","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"William T."},{"reviewId":"b3f34295-8b4c-414d-8bf0-09049150b51a","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Good location and clean.","source":"Google","submissionTime":"2021-07-05T00:00:00","userName":"Jessica R."},{"reviewId":"269eecc5-d7a7-4da1-979b-c24ae73af496","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The manager, Brian is very helpful. I didn’t want to have to store things, but as a temporary measure, this place is great. So far I have had no issues. Brian helped make it all run smoothly and answered all my questions.","source":"Google","submissionTime":"2021-06-24T00:00:00","userName":"Crystal S."},{"reviewId":"485d7847-5a7c-4f9d-9207-b76c883a7640","range":0,"rating":5,"reply":"Hi Samantha. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Brian! We appreciate having you as a customer and want you to know we are here to help whenever you need us at 888-storage.\n","replyTime":"2021-06-04T12:06:00","review":"Brian (the manager at the Columbia location) has truly been a pleasure to work with. I had a move from Seattle to Portland that became a little crazy, and he went far above and beyond in helping me rent two units (including 1 last minute and that involved some shuffling due to computer difficulties on my end) to make it all work. The units are clean and easy to get to, and I highly recommend this location because of the excellent customer service.","source":"Google","submissionTime":"2021-06-04T00:00:00","userName":"Samantha R."},{"reviewId":"fa22d269-d4c9-41ac-b32f-08127aa0368d","range":0,"rating":5,"reply":"Thank you for the excellent rating, James! We're happy you were able to have your questions answered, and we were able to provide a smooth rental experience. We're always here to help at 888-storage.","replyTime":"2021-05-13T09:16:00","review":"Professional amd courteous service.  The contracting was efficient with answers to questions provided clearly and promptly.\n\nVery satisfactory amd highly recommend this facility and team.","source":"Google","submissionTime":"2021-05-11T00:00:00","userName":"James H."},{"reviewId":"66e7396d-2fec-4541-b845-6f6547ecf52d","range":0,"rating":5,"reply":"Thanks, Taylor! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Please stop by the office or reach out to us at 888-storage if you have any questions! \n\n","replyTime":"2021-05-12T14:22:00","review":"Great experience. Had an odd day when I went there first (office was closed on the Sunday) as no one could get into the building (multiple other cars) but went back the next day and they fixed the tech issue. They had the unit inspection report on the door and a lock inside for me as well that comes with 3 keys.\n\nBoth the gate and doors into the building are secured, so I felt it was more secure than generic storage facilities.","source":"Google","submissionTime":"2021-05-10T00:00:00","userName":"Taylor B."},{"reviewId":"7f9f1bc1-365a-4290-ae7e-8e51373747a4","range":0,"rating":5,"reply":"Thank you for the excellent rating, Graham! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! Stop by our office if you need assistance or have any questions. ","replyTime":"2021-05-11T10:01:00","review":"Easy account setup with Brian, manager of the facility on NE Columbia Blvd in Portland.  Clean facility, easy access, carts that work properly and a fair price.","source":"Google","submissionTime":"2021-05-09T00:00:00","userName":"Graham P."},{"reviewId":"8105645b-efb3-42f7-ae31-9e74e92179e3","range":0,"rating":3,"reply":"Hi Courtney, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-storage?","replyTime":"2021-05-06T11:35:00","review":"Not the safest place in the world.","source":"Google","submissionTime":"2021-05-06T00:00:00","userName":"Country N."},{"reviewId":"acf201bb-343a-4103-b7a9-a21a89ae9153","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kyra! We're happy Connor and Brian were able to provide a smooth rental experience. Feel free to reach out at any time at 888-storage!","replyTime":"2021-04-27T17:41:00","review":"Super easy to use, and Connor and Brian were very friendly and helpful when explaining the keypad system, the carts and the elevators. Highly recommend!","source":"Google","submissionTime":"2021-04-24T00:00:00","userName":"Kyra B."},{"reviewId":"8eeb442f-6278-4b07-afc4-8bf2f8ab6f8b","range":0,"rating":5,"reply":"Hi De Vida. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Connor! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-04-24T14:59:00","review":"Connor was exceptionally professional and very knowledgeable. Bryan also asked how the online process went for me, which I was pleased to confirm went well. The facility is very clean, well maintained and COVID-compliant. I am very happy I google searched for “the best storage facility in Portland.” Highly recommended and will recommend.","source":"Google","submissionTime":"2021-04-21T00:00:00","userName":"De V."},{"reviewId":"e6024c2d-2483-43ae-9476-f4f7b0a0a71f","range":0,"rating":5,"reply":"Hi L, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-04-14T16:17:00","review":"Great price clean and great customer service","source":"Google","submissionTime":"2021-04-08T00:00:00","userName":"L L."},{"reviewId":"c6b217b8-3bbf-4667-8abb-501bc0e1f4cd","range":0,"rating":5,"reply":"Hi Tony, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can?do anything else to help at 888-storage.\n","replyTime":"2021-03-22T14:57:00","review":"Very clean and sticklers with the times as to when u can be on the property.","source":"Google","submissionTime":"2021-03-17T00:00:00","userName":"Tony M."},{"reviewId":"5dbcaa8b-9780-4942-8f80-71b8ea4f077f","range":0,"rating":3,"reply":"Thanks for taking the time to share your feedback, David. We'd like to talk with you more about your experience, please give us a call at 888-Storage.","replyTime":"2021-03-21T14:58:00","review":"I used these guys because my appointment with another storage turned out to be a bait and switch, and I had my truck all loaded\nI did like the facilities, best I can say is they quoted me a price and somewhat stuck by it","source":"Google","submissionTime":"2021-03-15T00:00:00","userName":"David K."},{"reviewId":"9de3fc78-c190-4cf2-88b2-53898f6920c9","range":0,"rating":5,"reply":"Thank you so much for your kind words, Timothy. We really appreciate you taking the time to share your experience with us. We're glad our team helped you get into space the same day! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-03-09T08:56:00","review":"Had a great experience! They helped me get into a space same day!","source":"Google","submissionTime":"2021-03-02T00:00:00","userName":"Timothy J."},{"reviewId":"0c37b597-c98e-4eb8-aa96-10a6cf02e568","range":0,"rating":5,"reply":"Hi Penelope, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!","replyTime":"2021-03-02T13:13:00","review":"This is my second unit at Extra Space Storage.  The facility is professionally managed and is well-maintained.","source":"Google","submissionTime":"2021-03-01T00:00:00","userName":"PENELOPE O."},{"reviewId":"5047fd3d-4fe3-4368-bbe6-d73c1aeafef1","range":0,"rating":5,"reply":"Thank you for the kind words, Genevieve! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!\n","replyTime":"2021-03-04T14:07:00","review":"Lovely moving in! Super easy to get a unit online and moved in less than a few hours later! Guys working were super helpful","source":"Google","submissionTime":"2021-02-25T00:00:00","userName":"Genevieve P."},{"reviewId":"5de54dfc-ab19-4234-90fb-e60738e2bbc7","range":0,"rating":5,"reply":"Hi L, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Feel free to reach out at any time at 888-storage.\n","replyTime":"2021-02-22T11:49:00","review":"Very clean and affordable storage. They have a lot of rules and regulations as to what you can or cannot do with your storage unit. I wish this place was 24-7.","source":"Google","submissionTime":"2021-02-21T00:00:00","userName":"L F."},{"reviewId":"80e3ef3a-3fc1-4f96-bdf8-3a82c9d6e7a3","range":0,"rating":5,"reply":"Hello, Megan. Thank you for the review. We're so glad Conner could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-02-25T17:54:00","review":"Conner was absolutely amazing at helping us! Great company and overall great service!","source":"Google","submissionTime":"2021-02-20T00:00:00","userName":"Megan D."},{"reviewId":"ba8eb131-dec4-4fd7-bedb-dd06c603bb3c","range":0,"rating":5,"reply":"Hello, Kelsey. Thank you for the review. We're so glad Conner could meet your storage needs. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2021-02-25T17:56:00","review":"Conner was super helpful and did a great job getting us step up with our unit! Facility is nice and all staff is super helpful!","source":"Google","submissionTime":"2021-02-20T00:00:00","userName":"Kelsey N."},{"reviewId":"440e9e4b-5f7c-4a9a-89db-8e4b3484d28e","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Quincy! We are so glad we could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-01-17T12:34:00","review":"Staff was super helpful and informative!","source":"Google","submissionTime":"2021-01-16T00:00:00","userName":"Quincy T."},{"reviewId":"bbb54958-80ec-4c07-8edb-3fe8a0282ac9","range":0,"rating":4,"reply":"Thanks for the positive review, Heather! We are glad you had a great experience with us. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-01-17T14:22:00","review":"Nice and Neat...lots of Extra Space...Loads of Fun, when with the Right One...????????","source":"Google","submissionTime":"2021-01-16T00:00:00","userName":"Heather L."},{"reviewId":"46dffca5-3735-45fc-9fe4-2850afe82b77","range":0,"rating":3,"reply":"Thank you for taking the time to give us a review, Jon. If you need anything in the future please don't hesitate to stop by the office or give us a call at 888-storage.","replyTime":"2021-01-11T13:25:00","review":"Basic storage. Nothing fancy.","source":"Google","submissionTime":"2021-01-10T00:00:00","userName":"Jon P."},{"reviewId":"b04205e4-db0c-45f9-a4cc-a463f54f26f4","range":0,"rating":4,"reply":"Thank you for your feedback, Janis! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-01-09T10:13:00","review":"Space is clean and easy to use. I like the security measures with the gate and elevator.\n\nThe staff were knowledgeable and helpful.","source":"Google","submissionTime":"2021-01-08T00:00:00","userName":"Janis M."},{"reviewId":"0e8042c6-7e6e-4857-80d1-0ed1225960b7","range":0,"rating":5,"reply":"Thank you for the excellent rating, Joe La! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!","replyTime":"2021-01-08T14:04:00","review":"Fast and professional.","source":"Google","submissionTime":"2021-01-07T00:00:00","userName":"Joe L."},{"reviewId":"c1bf497a-69c8-45fb-95f6-4580a6f91694","range":0,"rating":5,"reply":"Thanks for the review, Alicia! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-01-03T09:20:00","review":"Did a awesome person job great customer service","source":"Google","submissionTime":"2021-01-02T00:00:00","userName":"Alicia W."},{"reviewId":"2ef0f75d-a165-4c61-aa77-dcc7c2dcbad3","range":0,"rating":5,"reply":"Hi Landis, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Brian reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2020-12-31T14:17:00","review":"Always clean.  Always cost effective.  Brian was very helpful.","source":"Google","submissionTime":"2020-12-31T00:00:00","userName":"Landis J."},{"reviewId":"d0d193b3-ec47-40b6-b3cc-5d83ec316504","range":0,"rating":5,"reply":"Thank you for the kind words, Lynne! We're committed to providing excellent customer service. Let us know if we can?do anything else to?assist you at 888-storage.\n","replyTime":"2020-12-22T18:32:00","review":"Great customer service very clean and prompt","source":"Google","submissionTime":"2020-12-21T00:00:00","userName":"Lynne S."},{"reviewId":"f1fb9245-59ca-4e26-a0cc-ce05af706f95","range":0,"rating":5,"reply":"Hello, Ali Zane. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-12-21T12:04:00","review":"Good","source":"Google","submissionTime":"2020-12-20T00:00:00","userName":"Ali Z."},{"reviewId":"6b9f5968-5391-4282-9574-335f3318e7c7","range":0,"rating":4,"reply":"Hello, Jb. Thank you for the 5-star review! We're so happy we could help. If there is anything we can do to improve your experience, give us a call at 888-storage!","replyTime":"2020-12-14T18:37:00","review":"Very helpful staff it has at this location!","source":"Google","submissionTime":"2020-12-14T00:00:00","userName":"Johnathan K."},{"reviewId":"82e792ef-0505-425b-ad9a-017cde80f270","range":0,"rating":5,"reply":"Hi Tim, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2020-12-10T11:35:00","review":"Good price and a clean warm area. The service was great. Would recommend.","source":"Google","submissionTime":"2020-12-10T00:00:00","userName":"Tim B."},{"reviewId":"a125f18a-861e-4e2a-8be8-3dc6f5c27808","range":0,"rating":4,"reply":"We're so excited to have you back at Extra Space Storage, Johnathan. Thank you so much for your kind words, Johnathan. We really appreciate you taking the time to share your experience with us. We're glad our manager made your night. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! As always, give us a call at 888-STORAGE if you need anything.","replyTime":"2020-12-09T12:06:00","review":"Overall the employee that we spoke to yesterday was the highlight of the experience, he came to us trying to find our unit and showed us were it was at this place of business but that's the sad part their only in it for the \"business\" aspect.. MONEY, MONEY, MONEY!! There should be some sort of returning customer discount. But again the guy that helped us was happy showing us cause he could hear me yelling \"where the F*CK is this unit?!?\" ????\nHe made my night when he said that. ??","source":"Google","submissionTime":"2020-12-08T00:00:00","userName":"Johnathan K."},{"reviewId":"cfc52f0c-419f-49cf-b6ea-196047c46d5f","range":0,"rating":3,"reply":"Thank you for taking the time to leave us a rating, R&d. Please contact us at (971) 254-2980 with any specific details that could help us improve your experience in the future.\r\n","replyTime":"2020-01-27T10:57:00","review":"Clean good secure units","source":"Google","submissionTime":"2020-12-03T00:00:00","userName":"R&D R."},{"reviewId":"6f47d19c-a5e3-48d6-8a9a-8ba6eb2a40df","range":0,"rating":5,"reply":"Hi Silas, thanks for leaving a rating! We’re happy you trust Extra Space Storage for your storage needs. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-11-29T09:11:00","review":"Easy and fast to setup my unit. Convenient hours.","source":"Google","submissionTime":"2020-11-28T00:00:00","userName":"Silas s."},{"reviewId":"634d3d1b-9a82-4de2-9568-2378fba5c40e","range":0,"rating":5,"reply":"Heidi, thank you for the review! We are so glad you are satisfied with your rental rate and experience. Please call 888-STORAGE if you have any questions.","replyTime":"2020-10-27T13:45:00","review":"Super clean and affordable. The staff was friendly a great!!","source":"Google","submissionTime":"2020-10-26T00:00:00","userName":"Heidi K."},{"reviewId":"38f09c61-54ee-4287-b007-f4da370a7ba4","range":0,"rating":5,"reply":"Thank you for the positive rating, Bruck. We're glad you had a great experience. Please let us know if you have any questions about your rental.","replyTime":"2020-10-24T12:07:00","review":"Wonderful place.  Like it .","source":"Google","submissionTime":"2020-10-24T00:00:00","userName":"Bruck G."},{"reviewId":"f357e8f5-5d72-49c0-8734-156f85edde1a","range":0,"rating":5,"reply":"Thank you for your recommendation, Kim! We pride ourselves on keeping our storage facility clean, organized, and well lit and are thrilled to hear your experience reflects that. Give us a call if you need anything else!","replyTime":"2020-10-23T15:58:00","review":"The facility is very clean and bright. Love that they have rolling carts to help move items. The manager is very friendly and efficient. Would definitely recommend.","source":"Google","submissionTime":"2020-10-22T00:00:00","userName":"Kim B."},{"reviewId":"819a15f9-37cc-409f-be46-686b20b03fbc","range":0,"rating":5,"reply":"Hi, David, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. ","replyTime":"2020-10-15T21:02:00","review":"I have used Extra Storage for a year and found the staff there to be, very helpful, professional and the facilities very clean. I am very grateful for the kindness warm welcome shown to me. Thanks for your service.","source":"Google","submissionTime":"2020-10-15T00:00:00","userName":"David W."},{"reviewId":"56c3de2a-d140-4c53-905f-497619f088ab","range":0,"rating":5,"reply":"Our team appreciates your positive rating, John! We're glad Brian was helpful, polite, and knowledgeable. Thank you for choosing Extra Space Storage and please let us know if you have any questions. ","replyTime":"2020-10-12T07:51:00","review":"Brian made our move in experience wonderful! He was very helpful, polite and knowledgeable.","source":"Google","submissionTime":"2020-10-11T00:00:00","userName":"John R."},{"reviewId":"85c5cb79-b6b6-49d5-ba59-2436bcf288b9","range":0,"rating":5,"reply":"Hi Mark, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Call us if there is anything, we can do to assist you. \n","replyTime":"2020-10-06T14:38:00","review":"Very professional and timely phone experience allowing you to setup the contract completely online, painlessly. Fair rate structure too!","source":"Google","submissionTime":"2020-10-06T00:00:00","userName":"mark p."},{"reviewId":"2d85bc2f-1e2a-4cbc-86f1-73036b88ad16","range":0,"rating":5,"reply":"Our team appreciates your positive rating, Stacy! We're glad you had a great experience. Don’t hesitate to stop by the office if there’s anything else we can do to assist you with your storage needs.  ","replyTime":"2020-09-30T11:25:00","review":"Great customer service and privacy!","source":"Google","submissionTime":"2020-09-29T00:00:00","userName":"Stacy F."},{"reviewId":"8f8858eb-3a22-43fc-ab3c-9ad1d87d5462","range":0,"rating":5,"reply":"Thanks for the awesome review, Dave! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We appreciate you taking the time to share your experience with us. Don't hesitate to stop by the office or contact us at 888-STORAGE if you need anything else in the future.","replyTime":"2020-09-24T13:03:00","review":"I’ve had a medium sized storage unit for about a year and a half. Recently it became necessary to move to a larger unit. The process couldn’t have been easier. We simply paid the pro- rated difference and moved our stuff. They even loaned us a second lock so we could secure both units while we were moving everything. Good facility, good prices, great people to work with.","source":"Google","submissionTime":"2020-09-23T00:00:00","userName":"Dave C."},{"reviewId":"1235d7f0-06f1-4eb8-b725-050abec55c73","range":0,"rating":5,"reply":"Thank you for your feedback, Mitchell! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. It’s important to us that you feel appreciated as our customer; we are here to help at 888-STORAGE if anything comes up!","replyTime":"2020-09-15T13:27:00","review":"In the spring, I had to get a storage unit in a pinch. I was recommended by a friend to come to this location. Despite having never had a storage unit, Brian and his team helped me through the process. The introductory offer and reasonable monthly price made this location a great option. The facility is well kept and safe. A process I assumed was cumbersome, became easy and accessible. I have greatly enjoyed my experience with Extra Space Storage as well as with Brian and his team.","source":"Google","submissionTime":"2020-09-15T00:00:00","userName":"Mitchell S."},{"reviewId":"02958b48-48ea-4ade-97af-c33031670f79","range":0,"rating":5,"reply":"Thank you, Kaig! We pride ourselves on keeping our storage facility clean, organized, and well lit and are thrilled to hear your experience reflects that! Let us know if we can?do anything else to?assist you.","replyTime":"2020-09-15T12:09:00","review":"Great experience at this location. Helpful and friendly front desk staff when I  rented the space. It's always clean on site and well lit.","source":"Google","submissionTime":"2020-09-14T00:00:00","userName":"Kaig L."},{"reviewId":"f28872d6-09eb-4137-ad3b-685f2b603317","range":0,"rating":4,"reply":"Thank you for your feedback, Sally! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We really appreciate your business and are here to help if you need anything. Don't hesitate to reach out! Our team is happy to help!","replyTime":"2020-09-02T14:11:00","review":"Extra Space is one of the most reasonably priced options for storage.  The facility is clean and safe with very easy access and rolling carts provided for convenience.  For the most part, I received timely reminders of payments coming due, however in the final two months of rental the reminders stopped coming and I had to pay late fees.  That is the only reason for giving 4 stars rather than 5.","source":"Google","submissionTime":"2020-09-04T00:00:00","userName":"Sally M."},{"reviewId":"f89e04c8-ccdb-4f71-9e86-7aa4f409879a","range":0,"rating":4,"reply":"Hi Mick! Thanks for the positive review, it means a lot to our team. We are glad you are happy with your storage unit and rental rate! Let us know if we can?do anything else to?assist you!","replyTime":"2020-07-30T13:16:00","review":"Super convenient, easy to load and unload, flexible space not too expensive. What’s not to love??","source":"Google","submissionTime":"2020-07-29T00:00:00","userName":"Mick V."},{"reviewId":"2dea5609-ae13-4408-9bc8-e5b746121bcf","range":0,"rating":5,"reply":"Thank you for renting with Extra Space Storage, Buck. We're so glad Conner was able to help you find a better deal! Stop by our office or give us a call at 888-STORAGE at any time if you need assistance or have any questions.","replyTime":"2020-07-30T12:30:00","review":"I sent amd inquiry through the website and Conner at the front desk contacted me within minutes.\n\nConner got me into a unit better than the one I'd inquired about at a lower rate than Id expected, all within an hour of my web inquiry.","source":"Google","submissionTime":"2020-07-29T00:00:00","userName":"Buck F."},{"reviewId":"d3555752-1879-43c4-8971-7fc4e2385f1e","range":0,"rating":5,"reply":"Hi, Elijah, Thank you for the 5-star review. We're so happy you had a great experience with Brian and he was very easy to work with. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-07-28T11:58:00","review":"Super easy set up. I was in a cram and needed a place to put my stuff until my new apartment was ready, and I had a place in less than 30 minutes! Manager Brian was ver easy to work with!","source":"Google","submissionTime":"2020-07-27T00:00:00","userName":"Elijah R."},{"reviewId":"d1e80e74-a399-489c-ac3e-b2251bd59391","range":0,"rating":5,"reply":"Thank you for your feedback, Josh! Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out if you need anything! ","replyTime":"2020-07-06T12:05:00","review":"Easy reservation and move in process. Thanks to Brian for taking the time to show us the clean and secure facility!","source":"Google","submissionTime":"2020-07-05T00:00:00","userName":"josh h."},{"reviewId":"98114e0b-dcf9-4a53-8093-dc86a5cd1864","range":0,"rating":5,"reply":"Thanks for the review, Jessica! We're so thrilled you have had a positive experience with our team! We are grateful to have you at Extra Space!","replyTime":"2020-07-05T10:24:00","review":"Very helpful with any questions and great communication","source":"Google","submissionTime":"2020-07-04T00:00:00","userName":"Jessica m."},{"reviewId":"0018e760-25fa-4bed-961e-c7df83cb2b9a","range":0,"rating":5,"reply":"Hello, Shantay. Thank you for the review. We're so glad Brian could meet your storage needs and answer all of your questions. We're grateful to have you as a customer!","replyTime":"2020-06-30T14:41:00","review":"Brian was very helpful, nice and explained all the details perfectly. We appreciate all of the help.\n\nThank you","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Shantay M."},{"reviewId":"1c692706-2680-42cb-81cf-da8bb266e2a1","range":0,"rating":5,"reply":"Thank you for the excellent rating, Matt! We're happy we were able to provide a smooth rental experience. We are happy to help, so let us know if you need anything!","replyTime":"2020-06-18T17:18:00","review":"Easy, quick, friendly & a great price. Extra Space Storage has made it a snap for us. Thanks!","source":"Google","submissionTime":"2020-06-18T00:00:00","userName":"Matt M."},{"reviewId":"b82bcea3-c132-4211-be8a-f8070d3dbcda","range":0,"rating":5,"reply":"Hi Nikki, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-06-14T08:44:00","review":"Very nice and clean facility. Makes having a storage as easy as possible with carts to use and elevators at the unloading area","source":"Google","submissionTime":"2020-06-13T00:00:00","userName":"Nikki W."},{"reviewId":"eb8a52b3-4bc8-4f27-a563-b7c791c3965e","range":0,"rating":5,"reply":"Thank you for the 5-star rating, Ryan! At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Give us a call at (971) 254-2980 if you need anything.","replyTime":"2020-01-07T17:53:00","review":"Easy move-in, good specials, staff and location","source":"Google","submissionTime":"2020-01-07T00:00:00","userName":"Ryan L."},{"reviewId":"72b9eb98-acbf-4161-9251-b16f9d273934","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for recommending Extra Space Storage, Kayli! ","replyTime":"2020-01-07T18:26:00","review":"Great convenient and super clean facility! Super easy and fast service when I came in to check out units and rented one on the spot! Johnny was extremely helpful and so easy to work with. Highly recommend this company and facility.","source":"Google","submissionTime":"2020-01-07T00:00:00","userName":"Kayli S."},{"reviewId":"5146bcd5-e8d7-41a6-8908-6d9cda7c57df","range":0,"rating":5,"reply":"Hi Matthaus, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are happy to hear your rental process was fast and very helpful. Let us know if we can do anything to assist you! \n","replyTime":"2020-01-05T09:52:00","review":"Very helpful fast process. Clean unit easy to get setup.","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Matthaus O."},{"reviewId":"df1ce79d-c31d-4d8d-aa9f-bf7dff6630f8","range":0,"rating":4,"reply":"Thanks, Priscilla! We're so glad to hear our team was able to meet your storage needs in a timely manner. Let us know if there's anything we can do to earn 5 stars from you!","replyTime":"2020-01-04T11:24:00","review":"Very nice storage space process quick and easy customer service great","source":"Google","submissionTime":"2020-01-03T00:00:00","userName":"Priscilla P."},{"reviewId":"fb9a7a8a-31e0-4131-b66a-1a8ffddd702e","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Kelly! It is wonderful to hear that Brian provided you with the excellent service we strive to provide for all of our customers! Don't hesitate to reach out if you need any future assistance!","replyTime":"2020-01-04T12:13:00","review":"Had a wonderful experience here for my storage needs. Brian helped me out and was very professional and answered all of my questions! I appreciated the kindness the employees offered. Made my moving experience much easier!","source":"Google","submissionTime":"2020-01-03T00:00:00","userName":"Kelly J."},{"reviewId":"05ebddd1-a849-4b28-b49d-ede3e266b9a6","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Corby! We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience reflects that. We're glad Brian had great answers to all your questions and treated you like you were checking in to a five-star hotel. Don't hesitate to reach out if you need anything! \n","replyTime":"2019-12-29T08:14:00","review":"Booked online and checked in with Brian and was blown away by his hospitality and overall knowledge of the facility. He had great answers to all my questions and treated me like I was checking in to a five star hotel. And the facility completely delivered on everything Brian said.","source":"Google","submissionTime":"2019-12-28T00:00:00","userName":"Corby D."},{"reviewId":"511e9b43-2ffe-44e7-87b9-b62c4914a9cc","range":0,"rating":5,"reply":"Thank you so much for your kind words, Eric. We really appreciate you taking the time to share your experience with us.  We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience with Brian  reflects that. Let us know if we can do anything to assist you! \n\n \n","replyTime":"2019-12-26T13:54:00","review":"Great place, great experience.  Brian was particularly friendly and helpful.","source":"Google","submissionTime":"2019-12-24T00:00:00","userName":"Eric B."},{"reviewId":"638b8725-cdf0-41ff-b498-895660cd0f30","range":0,"rating":5,"reply":"We value your feedback, Raeyven! Providing renters with clean and convenient facilities is our top priority! We're glad we were able to meet your storage needs! Please don't hesitate to reach out if you need anything in the future!","replyTime":"2019-08-07T18:59:00","review":"My storage agent was very courteous and knowledgeable. He answered my questions. The facility is clean and convenient.","source":"Google","submissionTime":"2019-12-13T00:00:00","userName":"Raeyven T."},{"reviewId":"ddd61fad-0680-4ef9-ac58-c775100ed0db","range":0,"rating":5,"reply":"Mike, we pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don't hesitate to reach out if you need anything.","replyTime":"2019-12-07T09:45:00","review":"Clean well run extra storage space. Very friendly and helpful staff.","source":"Google","submissionTime":"2019-12-11T00:00:00","userName":"Mike V."},{"reviewId":"13d12915-44b9-4bab-9ae9-4dbf9cb8803b","range":0,"rating":5,"reply":"Cari, your recommendation means the world to us! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (971) 254-2980 if you need anything.","replyTime":"2019-12-08T14:22:00","review":"Great storage facility, highly recommend. Rented a 5x5 over the summer/fall and both move in and move out were seamless. There are 2 freight elevators, and the loading area is covered with gated entry. The entire place is climate controlled and I believe there are even bathrooms on each floor. Their online account management is great too. This is the nicest storage place I've ever used, I'll certainly be back if I need the space. Worth a higher price for the rental if you ask me. Thank you Brian in the office for all your help!","source":"Google","submissionTime":"2019-12-07T00:00:00","userName":"Cari P."},{"reviewId":"10cd9c66-df33-4db7-8a41-5b8dc8c6d7e6","range":0,"rating":4,"reply":"Karen, we make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. If there's anything that we can do to earn 5-stars from you, please feel free to give us a call at (971) 254-2980.","replyTime":"2019-12-07T12:14:00","review":"Clean and well lit.","source":"Google","submissionTime":"2019-12-06T00:00:00","userName":"Karen T."},{"reviewId":"8c32571f-7f5a-49ce-a43f-2b3c71013a3f","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Welcome to Extra Space Storage, Lindsey! ","replyTime":"2019-11-30T12:20:00","review":"Easy, clean, accessible and friendly! Close proximity to the city and good access hours.","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"Lindsey A."},{"reviewId":"d2bf9ecf-52b0-4972-a1d2-54c7317110bc","range":0,"rating":5,"reply":"Thank you for the kind words, Richard. We're glad Terry was able to help! We really appreciate your business and are here to help if you need anything.","replyTime":"2019-11-29T16:54:00","review":"Terry was very helpful!  Quite satisfied - thank you!!","source":"Google","submissionTime":"2019-11-29T00:00:00","userName":"Richard F."},{"reviewId":"0ce73762-9ecb-4f82-9571-895f7274c10a","range":0,"rating":5,"reply":"Thank you for the kind words, Lekshe. We're glad Brian was able to help! Providing renters with clean and secure facilities are our top priority. We are so glad you are satisfied with your rental rate! Stop by the office if you need anything.\n","replyTime":"2019-11-24T13:05:00","review":"Brian was amazing! I was working on the road trying to arrange a move and he was great about helping me out. The place is excellent, safe, impeccably clean and reasonably priced. Wish this company owned other businesses?I?d patronize then all!","source":"Google","submissionTime":"2019-11-24T00:00:00","userName":"Lekshe K."},{"reviewId":"2db89d8f-7079-4fa0-8a50-48bd51e2c876","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Nicole. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Call us at (971) 254-2980 with any questions! ","replyTime":"2019-11-22T16:16:00","review":"Fast, friendly, and easy checking in.","source":"Google","submissionTime":"2019-11-22T00:00:00","userName":"Nicole B."},{"reviewId":"0b174f50-7869-42cf-ad51-392b097e2198","range":0,"rating":5,"reply":"Hi Robert, thank you for sharing your feedback! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!","replyTime":"2019-11-21T16:36:00","review":"Excellent customer service and spotless facilities.  I?ve stored all over the country and this is the best I?ve used yet!","source":"Google","submissionTime":"2019-11-21T00:00:00","userName":"Robert S."},{"reviewId":"326e864e-0d32-4b36-aa35-a341c2a15885","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Karin! We pride ourselves on having a knowledgeable, helpful staff and are thrilled to hear your experience with Terry reflects that. Let us know if we can do anything to assist you!","replyTime":"2019-11-17T08:12:00","review":"Terry was very knowledgeable and helpful! The space we selected was the perfect size for our needs, and in an easily accessible part of the building. Thank you for all of your help, Terry!","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Karin B."},{"reviewId":"1eb90a58-c43c-4b10-a226-ddbb8abf0f88","range":0,"rating":5,"reply":"Thank you for the kind words, Hope. We're glad Terry was able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2019-11-14T11:44:00","review":"Terry was on point. She was looking out for my arrival and provided everything I needed to make my decision even going back a few times and getting more options. Ease and grace was so wonderful during the stress of moving thank you Terry!","source":"Google","submissionTime":"2019-11-14T00:00:00","userName":"Hope V."},{"reviewId":"52929f30-0c91-4a5b-bcc2-6d74397c346b","range":0,"rating":5,"reply":"Rahel, we're committed to providing excellent service and we're glad our team was able to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything.","replyTime":"2019-11-06T13:08:00","review":"Great customer service!","source":"Google","submissionTime":"2019-11-05T00:00:00","userName":"Rahel T."},{"reviewId":"f670443e-aad9-46cc-be15-51d538bc61b6","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Baylee! Providing renters with clean and secure facilities is our top priority. Give us a call at (971) 254-2980 if you need any future assistance!","replyTime":"2019-11-06T13:05:00","review":"Terry is amazing and super helpful/informative. This storage facility is well kept and secure. 10/10 would recommend.","source":"Google","submissionTime":"2019-11-05T00:00:00","userName":"baylee s."},{"reviewId":"c8ae5b9b-16b2-4cef-a62a-e1538ecbedc0","range":0,"rating":5,"reply":"Thank you for the kind words, Colt. We're glad Terry made the entire process smooth. Security is our top priority and we appreciate that you have trusted us with your belongings! We're glad you chose Extra Space!","replyTime":"2019-11-03T09:43:00","review":"Terry was absolutely fantastic!  She greeted us at the door with a smile and made the entire process smooth.  She made friendly, effortless conversation and gave us all the details of the unit. When we came by the following day to add more items to our unit she recognized my boyfriend and I by name which made us feel special. She made us feel comfortable storing our items at this facility- there are many to choose from and I'm glad we decided on this location and getting the pleasure of having Terry help us. Thanks Terry for all your help!","source":"Google","submissionTime":"2019-11-01T00:00:00","userName":"Colt P."},{"reviewId":"2327952e-e6c7-4b94-a32e-268d69e6096e","range":0,"rating":5,"reply":"Thank you for the kind words, Alex. We're glad Terry made you feel super comfortable with leaving your things in storage. Security is our top priority and we appreciate that you have trusted us with your belongings! Let us know if we can do anything to assist you!","replyTime":"2019-11-02T15:27:00","review":"Terry is super sweet and made me feel super comfortable with leaving my things in storage.","source":"Google","submissionTime":"2019-10-31T00:00:00","userName":"Alex M."},{"reviewId":"eaa79b37-2497-400e-a142-62b8a9680827","range":0,"rating":5,"reply":"Thanks for the awesome review, Delcos Robotics! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (971) 254-2980 if you need anything.","replyTime":"2019-10-28T17:40:00","review":"One of the best run locations I've found. Prompt service and the staff was friendly and helpful. I plan to use this location into the foreseeable future. Overall excellent experience and excellent work.","source":"Google","submissionTime":"2019-10-28T00:00:00","userName":"Delcos R."},{"reviewId":"5f3ceb57-0b89-44db-a3e7-745761c92a32","range":0,"rating":5,"reply":"Thank you for the 5-star review, Sally! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Stop by our office if you need anything. ","replyTime":"2019-10-21T13:32:00","review":"Friendly and efficient.","source":"Google","submissionTime":"2019-10-21T00:00:00","userName":"Sally T."},{"reviewId":"da2f44ae-401d-4fdd-8047-c23feef232da","range":0,"rating":5,"reply":"Hi, Greg, we appreciate you taking the time to share your experience with us! We agree Terry is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs! We look forward to serving you again in the future!","replyTime":"2019-10-19T17:21:00","review":"ocument (2) (1).docx\n\n1 / 1\nDear Extra Space, \nI am not one to write reviews as a rule but in today's world where customer service seems to be a thing of the past and no longer the norm I feel the need to do so. \nWe have been customers of Extra Space on Columbia Blvd Portland Oregon for about two years now. Recently I decided that I downsize our unit. I had not had reason for interaction with the staff for quite some time and frankly wasn't looking forward to all of the possible issue's with a new lease, a penalty for short notice and possible fees.  \nWas I ever pleasantly surprised, on my arrival I was greeted by the Assistant Manager Terry. She asked how she could be of help. I explained to her that I was an existing customer and wanted to see about downsizing to a smaller unit. Expecting all of the negatives mentioned above I was told ?no problem that?s an easy one? what size unit were you thinking of. Terry explained that seeing that I had just paid for the larger unit that she could credit me the difference and I only needed to pay an $11.00 transfer fee. No new applications just needed to sign the new lease agreement.  \nIn today's world we seem to only take the time to express our negative encounters and not the positive ones. Well when you find someone providing not only excellent customer service and you are truly made to feel that she not only cares about her job but about you as a customer something needs to be said.  \n? Please note Extra Space Corporate, Terry is an asset to company and I would suggest that you keep her.                             Greg Abel","source":"Google","submissionTime":"2019-10-19T00:00:00","userName":"Greg A."},{"reviewId":"fe3c436d-2e22-4a78-be93-7b0b103a2583","range":0,"rating":5,"reply":"Thank you Kionna! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Thanks for letting us help with your storage needs.\n","replyTime":"2019-10-15T11:56:00","review":"Clean, well lit, great place to store extra stuff","source":"Google","submissionTime":"2019-10-14T00:00:00","userName":"kionna k."},{"reviewId":"848494c2-38a9-4a5b-b7c3-b0f54f30164e","range":0,"rating":5,"reply":"Thank you Joseph! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Let us know if we can do anything to assist you!\n","replyTime":"2019-10-13T11:24:00","review":"Fast service we had our key and were able to move in in less than 20 minutes. Clean spaces and well lit. Remember to bring your renters-homeowners insurance, it will save you a lot on the total price.","source":"Google","submissionTime":"2019-10-12T00:00:00","userName":"Joseph M."},{"reviewId":"ca4361c1-200b-4ef4-998e-78527d42f828","range":0,"rating":5,"reply":"Thank you for the kind words, Chris. We're glad Terry was able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2019-10-08T12:37:00","review":"Terry it is an absolute pleasure to meet you and work with you. You are the best thing that has happened to Extra Space Storage since it's been a company. I'm so glad you left Public Storage. We hate Public Storage ??. If you ever leave Extra Space I will vacate my unit. You make this location our favorite location and we will always rent here as long as you work here. Thanks so much for your help and making me feel at home.","source":"Google","submissionTime":"2019-10-08T00:00:00","userName":"Chris I."},{"reviewId":"155ad936-02db-4ae1-9d04-945ac7032f98","range":0,"rating":5,"reply":"Thank you for your kind words and recommendations, Julie! We think Terry is awesome too and we're so happy to hear you've had such a positive experience renting with her! We truly appreciate your business and are here to help if you need any future assistance! Give us a call at (971) 254-2980 if anything comes up!","replyTime":"2019-10-07T13:57:00","review":"Terry,\nYou are the most amazing woman. Not only are you very professional, you have a down to earth way about you. It's been a true pleasure to meet you and have you help us in this stressful time in our life. Getting a storage unit can be awful most times and very difficult, but you made it fast and easy. You have the most amazing customer service skills. I recommend you to everyone looking for a great experience renting. Thanks so much for being a good person. I look forward to seeing you throughout all my long term renting. ??????????\nIf it was possible I'd give you a 20/10 Stars?","source":"Google","submissionTime":"2019-10-07T00:00:00","userName":"Julie A."},{"reviewId":"ca0c4e9b-5915-48c2-be8b-60a2169da722","range":0,"rating":5,"reply":"Your feedback is appreciated, BigDRam70! We know that your items are important to you, so we make it a priority to provide a clean and secure self-storage facility. We are thrilled to hear your experience with Brian was positive and are here to help if any concerns come up in the future!","replyTime":"2019-10-05T14:58:00","review":"The storage facility is very well-maintained very clean and I feel safe keeping my property there. Brian was exceptionally helpful and very polite","source":"Google","submissionTime":"2019-10-05T00:00:00","userName":"BigDRam70"},{"reviewId":"0c35ada2-2eff-4673-b5f1-3fb2e716b8f8","range":0,"rating":4,"reply":"This is great feedback Colton, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business! Don't hesitate to reach out if there is anything we can do to earn 5 stars from you!","replyTime":"2019-10-05T10:07:00","review":"Great service and easy to transfer","source":"Google","submissionTime":"2019-10-04T00:00:00","userName":"Colton S."},{"reviewId":"fe40a15d-0c15-45e6-b329-aaa2fe84fd76","range":0,"rating":5,"reply":"Thank you so much for your kind words, Christian. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a knowledgeable, helpful staff and are thrilled to hear your experience with Brian reflects that. Stop by the office if you need anything.\n","replyTime":"2019-10-02T11:26:00","review":"It was fantastic experience and the assistant manager Brian was very knowledgeable and helpful about the unit and they had extra stuff that was needed for us to move to storage.","source":"Google","submissionTime":"2019-10-01T00:00:00","userName":"christian f."},{"reviewId":"28a2f5f5-8f08-4d34-9f6f-f19cb83e7733","range":0,"rating":5,"reply":"Thank you for the review, Willow! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out if you need any future assistance! ","replyTime":"2019-09-17T12:50:00","review":"This place is super accommodating while we were waiting to close on our house!","source":"Google","submissionTime":"2019-09-17T00:00:00","userName":"Willow W."},{"reviewId":"ff0f1c2c-99f2-427b-9567-dc59c9e44904","range":0,"rating":5,"reply":"Hi Homestar278, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!","replyTime":"2019-09-17T12:47:00","review":"Super clean, super nice people worth it the money!","source":"Google","submissionTime":"2019-09-17T00:00:00","userName":"homestar278 .."},{"reviewId":"43466cbc-bcc2-456c-bd3e-a4ca47ee6de0","range":0,"rating":5,"reply":"Your feedback is appreciated, Michael! We know that your items are important to you, so we make it a priority to provide a clean and secure self-storage facility. We are thrilled you had a positive rental experience with Vaun and are here to help if any concerns come up in the future!","replyTime":"2019-09-18T07:29:00","review":"The facility is very clean and safe. Vaun was very helpful thought the whole process.","source":"Google","submissionTime":"2019-09-17T00:00:00","userName":"Michael C."},{"reviewId":"d8ca8608-d1e1-4b7a-9e37-133d5e3444ac","range":0,"rating":5,"reply":"Hi Gabby, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything!\n\n","replyTime":"2019-09-14T12:53:00","review":"Great service in some really nice facilities! They?ve exceeded all our expectations.","source":"Google","submissionTime":"2019-09-13T00:00:00","userName":"Gabby N."},{"reviewId":"9244330d-529b-41e5-8595-63935041fd49","range":0,"rating":5,"reply":"Thank you for your feedback, Samantha. We are happy to hear your rental process was super easy. Stop by the office if you need anything.\n","replyTime":"2019-09-14T12:57:00","review":"Super easy - great people!","source":"Google","submissionTime":"2019-09-13T00:00:00","userName":"Samantha F."},{"reviewId":"22e2e18a-1487-4e4c-9af2-dc9ebe4d5434","range":0,"rating":5,"reply":"Thank you for the kind words, Shanice. We're glad Vaun made everything quick, easy and efficient for you. Thanks for recommending Extra Space Storage!","replyTime":"2019-09-10T12:56:00","review":"Vaun was so great, he made everything quick, easy and efficient for me. I had my two small children with me and we were in and out before anyone could throw a tantrum. He was very nice and re located my storage to one that was closer which I could access easier. I would definitely recommend this storage place to others.","source":"Google","submissionTime":"2019-09-10T00:00:00","userName":"Shanice W."},{"reviewId":"dcdc9799-8a6e-4023-af4d-06b29613526d","range":0,"rating":5,"reply":"Hi Callie, thank you for your review. We're glad Brian was able to help! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-09-10T10:45:00","review":"Brian was very personable. Easy to access with automatic gates and necessary amenities to transport items on site.","source":"Google","submissionTime":"2019-09-09T00:00:00","userName":"Callie S."},{"reviewId":"eee353b1-4303-4eab-b888-a3d3779a7fc0","range":0,"rating":5,"reply":"Thank you for the kind words, Hadley. We pride ourselves on having a friendly staff and are thrilled to hear your experience with Brian reflects that. Let us know if we can do anything to assist you!\n\n","replyTime":"2019-09-10T11:01:00","review":"Brian Smith was awesome, very friendly and courteous.","source":"Google","submissionTime":"2019-09-09T00:00:00","userName":"hadley t."},{"reviewId":"99edd735-672a-4f57-bdaf-6c5e68930a8a","range":0,"rating":5,"reply":"Thanks Andy! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Thank you for being a loyal customer!  \n","replyTime":"2019-09-07T13:26:00","review":"Convenient Location, Nice Facility, Easy Sign Up, Friendly Staff.","source":"Google","submissionTime":"2019-09-06T00:00:00","userName":"Andy M."},{"reviewId":"6f0a4f76-5d47-4474-b619-f30220dd9c75","range":0,"rating":5,"reply":"Hi Nancy, thank you for your review. We're glad Vaun was able to help you get a regular space. Stop by the office if you need anything.\n","replyTime":"2019-09-07T13:24:00","review":"After an initial hiccup where we were offered an odd triangle shape space, Vaun stepped up, got us a regular space and things went smoothly from there.","source":"Google","submissionTime":"2019-09-06T00:00:00","userName":"Nancy W."},{"reviewId":"03d64737-af7f-48eb-a62b-efaa642220d6","range":0,"rating":5,"reply":"Hi Angie, thank you for your review. We're glad Vaul was able to help! Let us know if we can do anything to assist you!\n","replyTime":"2019-09-07T13:58:00","review":"Vaun was extremely helpful. Took time to help me assemble my boxes","source":"Google","submissionTime":"2019-09-06T00:00:00","userName":"Angie D."},{"reviewId":"287d67ea-fdf3-4dff-9f1b-f4c9373e89e1","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Dalas! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.","replyTime":"2019-09-03T11:32:00","review":"Nice facility and friendly staff.","source":"Google","submissionTime":"2019-09-03T00:00:00","userName":"dalas v."},{"reviewId":"24d295d6-64aa-4941-9742-cad8c09c1cba","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Jacob! We're so glad to hear that Vaun and Brian worked together to ensure your storage needs were met! Let us know if we can answer any questions about your rental!","replyTime":"2019-08-31T13:10:00","review":"Vaun and Brian were professional and helpful!","source":"Google","submissionTime":"2019-08-30T00:00:00","userName":"Jacob S."},{"reviewId":"fa6308a1-df3f-4bbb-8af8-3d4622a1303a","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, N! We're so happy to hear that Brian provided a helpful rental experience and made sure you had all the information you needed! Our team is here to serve you so don't hesitate to reach out if you need anything! ","replyTime":"2019-08-26T15:21:00","review":"The process of getting the unit was easy Peary! Brian was very helpful and made sure we had all the info we needed to choose the right sized unit for our needs.  Very competitive prices!","source":"Google","submissionTime":"2019-08-24T00:00:00","userName":"N S."},{"reviewId":"23dfe03f-da36-405f-b011-824b2ef3ede7","range":0,"rating":5,"reply":"Hi Marcia, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your recommendation means a lot to us. Let us know if you need any future assistance!","replyTime":"2019-08-23T08:46:00","review":"My experience  with extra space storage was excellent, the staff were very courteous, they explained everything to us that we could understand clearly.i would recommend extra space storage to any one , clenseness is number on.love it!!!","source":"Google","submissionTime":"2019-08-22T00:00:00","userName":"Marcia G."},{"reviewId":"cc1ff041-d1ef-4b31-a50d-16b69c286cc4","range":0,"rating":5,"reply":"Jared, we are so happy to hear that our staff was able to accommodate your storage needs and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Stop by our office if you need anything!","replyTime":"2019-08-21T11:05:00","review":"I called them up and in a few hours I was setting up a storage unit for my mom.  The national and local reps were very helpful and friendly.  The gentleman Vaun even held off from lunch cause he knew I was coming.  I owe Vaun some tacos.  Thanks ExtraSpace!","source":"Google","submissionTime":"2019-08-20T00:00:00","userName":"Jared D."},{"reviewId":"5921d6a4-045d-4e18-820f-a3e92fb681e5","range":0,"rating":5,"reply":"Thank you for the kind words, D. We're glad Von and our team were able to help! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2019-08-17T16:58:00","review":"I love this place! Very helpful staff every time and Von was great!","source":"Google","submissionTime":"2019-08-17T00:00:00","userName":"D T."},{"reviewId":"b177fb03-3b13-415e-9265-0ec63f1049be","range":0,"rating":5,"reply":"Thanks for your review, Biobizz! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Let us know if we can answer any questions about your rental!","replyTime":"2019-08-17T11:36:00","review":"Super easy to work with. Friendly staff and clean facilities.","source":"Google","submissionTime":"2019-08-16T00:00:00","userName":"Biobizz P."},{"reviewId":"a16de4d7-bbf0-4652-8bb5-cb929120116b","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Sweetblu! We're so happy to hear our manager was able to make your rental process hassle-free! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Give us a call at (971) 254-2980 if you need any future assistance.","replyTime":"2019-08-01T15:06:00","review":"Always easy to work with the staff. Moved from a smaller unit to a larger unit and was mostly hassle free. I?ve had other storages units and they were never as nice and clean and easy to work with.","source":"Google","submissionTime":"2019-07-31T00:00:00","userName":"SweetBlu"},{"reviewId":"d2f0f25d-8e5b-4c95-a250-8825ac9f0250","range":0,"rating":5,"reply":"Hi Paul, thank you for taking the time to leave your feedback! We pride ourselves on having the cleanest facilities and the most helpful staff, so we are thrilled to hear that you had such a positive experience renting with Gavin! Stop by the office if you need anything in the future! ","replyTime":"2019-07-24T12:10:00","review":"Gavin was super helpful! Clean facility","source":"Google","submissionTime":"2019-07-23T00:00:00","userName":"Paul H."},{"reviewId":"2f8d2ea5-f85f-43c3-9b75-59f14f244a63","range":0,"rating":5,"reply":"Mel, thanks so much for your review. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (971) 254-2980 or stop by the office if you need anything. Our team is happy to help. ","replyTime":"2019-07-15T08:03:00","review":"Dave was excellent! Great customer service and explained process in great detail!","source":"Google","submissionTime":"2019-07-12T00:00:00","userName":"Mel B."},{"reviewId":"8b9a32d7-3701-4834-b859-278359e25dcd","range":0,"rating":5,"reply":"Hi Judy, thank you for your review. We're glad Dave and Brian were able to help! Stop by the office if you need anything.\n","replyTime":"2019-07-13T14:55:00","review":"Dave and Brian were really nice and helpful.","source":"Google","submissionTime":"2019-07-12T00:00:00","userName":"Judy M."},{"reviewId":"4503a5c5-e404-4e47-afea-d65ab0055880","range":0,"rating":5,"reply":"Thank you for reaching out to leave us a review, Lough! We're so glad to hear that Dave provided an informative rental process and earned your recommendation! Let us know if we can do anything else to assist you!","replyTime":"2019-07-15T12:29:00","review":"Dave was very helpful and thoroughly explained the storage process.Pricing is very reasonable. I would highly recommend Extra Space Storage!!","source":"Google","submissionTime":"2019-07-12T00:00:00","userName":"Lough M."},{"reviewId":"c0cdb1ad-5612-4dd8-ba18-8ec9ec8ad4f8","range":0,"rating":5,"reply":"Hi Anita, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that your experience with Brian reflects that. Thanks for recommending Extra Space Storage!\n","replyTime":"2019-07-13T12:21:00","review":"Extra courteous, Extra experienced, Extra knowledgeable about the Services offered, and Extra helpful means Extra relief from worrying about the details of moving. Thank you Brian you are awesome and Extra special. \nI will continue to recommend Extra Space Storage on NE Columbia. You've made  a unpleasant task (moving) pleasant. The price the secured facility and space size are pretty amazing too. I wish I could give you more star's.","source":"Google","submissionTime":"2019-07-11T00:00:00","userName":"Anita D."},{"reviewId":"b0a010ec-2973-43dd-ac2f-247c6f008619","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Andrew! We're committed to being your go-to stop for all your local storage needs! Please stop by or give us a call if we can help you with anything!","replyTime":"2019-07-06T15:01:00","review":"Friendly and direct","source":"Google","submissionTime":"2019-07-05T00:00:00","userName":"Andrew S."},{"reviewId":"567962f5-8267-4251-a246-8976338a8819","range":0,"rating":5,"reply":"Hey Niela, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2019-07-04T15:27:00","review":"Wonderful!","source":"Google","submissionTime":"2019-07-03T00:00:00","userName":"NiePie I."},{"reviewId":"13973e46-c180-41ce-a3e6-b965ff98855d","range":0,"rating":5,"reply":"Faye, your recommendation to friends and family is the best compliment that we can receive! Let us know if we can do anything else to assist with your storage needs. Thank you for choosing Extra Space!","replyTime":"2019-07-01T17:24:00","review":"Brian gave incredible customer service today. I would recommend Extra Space storage and this location for anyone that is looking for storage space. Much better experience than working with Public Storage. I give it a five-star. Thank you Brian","source":"Google","submissionTime":"2019-06-29T00:00:00","userName":"Faye A."},{"reviewId":"87e37213-eb2c-4ebe-9649-a106aa83e699","range":0,"rating":5,"reply":"Thanks Deanna! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!  \n","replyTime":"2019-06-29T14:23:00","review":"Convenient","source":"Google","submissionTime":"2019-06-27T00:00:00","userName":"deanna t."},{"reviewId":"b15203e2-027b-4851-a02e-bc1396479359","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Sherry! \n\n","replyTime":"2019-06-26T14:33:00","review":"It was 5: 20 pm and the coolest nicest courteous Gentleman helped me soo fast... I had just came from a U-haul storage down the street! The U-haul guy had me waiting for ten or more minutes, as he explained prices to a person... \nI was out of Extra Space in minutes... \nIt's the Columbia Extra Space in Portland OR & I used the Extra Space on 78th in Vancouver WA just across the street! \nJust the people who work there, make your visit extra special!!  It was a good day! ??","source":"Google","submissionTime":"2019-06-24T00:00:00","userName":"Sherry C."},{"reviewId":"0a05fc20-b354-419a-8982-03de8f233cf6","range":0,"rating":5,"reply":"Thank you for your feedback, Jeanna. We are happy to hear the service you received at Extra Space was great! Don't hesitate to reach out if you need anything!","replyTime":"2019-06-09T13:05:00","review":"Friendly totally helpful great service","source":"Google","submissionTime":"2019-06-05T00:00:00","userName":"Jeanna S."},{"reviewId":"d441a157-ec17-4a28-8384-d75440ce32e8","range":0,"rating":5,"reply":"Hi Colleen, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad Brian was able to help. Let us know if we can do anything to assist you!\n","replyTime":"2019-06-09T13:57:00","review":"Clean, nice people. Brian is rad!","source":"Google","submissionTime":"2019-06-05T00:00:00","userName":"Colleen S."},{"reviewId":"277b0586-ec56-445f-9cec-4c68278f60bf","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Casey! We're pleased to hear you've had a positive experience throughout the rental process. Let us know if you have any questions or need further assistance! ","replyTime":"2019-05-31T11:10:00","review":"Easy sign up process!","source":"Google","submissionTime":"2019-05-28T00:00:00","userName":"Casey C."},{"reviewId":"bd3fd53a-9194-4b4a-9155-658044fa6190","range":0,"rating":5,"reply":"We're so glad you chose Extra Space Storage, Nikki! It's great to hear that Pablo made the rental process simple and easy. Let us know if we can do anything else to assist you! ","replyTime":"2019-05-28T13:07:00","review":"We haven?t had a storage unit in 20 years Pablo made the whole process so simple and easy. Thank you so much for all of your help!","source":"Google","submissionTime":"2019-05-23T00:00:00","userName":"NIKKI W."},{"reviewId":"533fcd81-4528-418a-82f3-fccdcdbd7658","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Nancy. We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to stop by the office or contact us at (971) 254-2980 if you need anything.","replyTime":"2019-05-25T12:25:00","review":"McKenzie was SO helpful! She went and measured all the doors for me and answered all my questions very promptly. The spaces are clean, bright and well kept- plus have interesting music playing in the back ground.","source":"Google","submissionTime":"2019-05-21T00:00:00","userName":"Nancy J."},{"reviewId":"385443e8-9206-4730-84dd-b446926425ae","range":0,"rating":5,"reply":"Amy, thanks so much for your review! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (971) 254-2980 if anything comes up!","replyTime":"2019-05-18T09:18:00","review":"They are so nice, informative, and helpful. The facility is clean and secure and connected to other storage facilities nationwide. Moving and storage are really stressful but the team at Extra Space on NE Columbia Blvd are just fabulous and make everything all better. Thank you!","source":"Google","submissionTime":"2019-05-15T00:00:00","userName":"Amy P."},{"reviewId":"94d69c3c-4fe3-4f87-a4af-759b8228011c","range":0,"rating":5,"reply":"We appreciate your feedback, G! Providing renters with clean and secure facilities is our top priority. We're here to help if you have any questions about your rental! ","replyTime":"2019-05-14T11:44:00","review":"Very clean and well maintained.","source":"Google","submissionTime":"2019-05-13T00:00:00","userName":"G M."},{"reviewId":"dd879ea0-7b50-4555-af52-6c3305eadc40","range":0,"rating":5,"reply":"Thank you for your feedback, Roy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you and your friend! Stop by the office if you need anything! ","replyTime":"2019-05-10T08:42:00","review":"The guys at extra space were very helpful. Got my friend into a unit right away. Thanks Extra Space.","source":"Google","submissionTime":"2019-05-08T00:00:00","userName":"Roy E."},{"reviewId":"a0384dda-b54c-4835-93c2-b91b86760614","range":0,"rating":5,"reply":"Thank you for this excellent review, Buckley! We pride ourselves on having the cleanest facilities and the most helpful staff, so we are thrilled to hear that you had such a positive experience renting with Pablo! Your recommendation means the world to us. Let us know if we can further assist with your storage needs! ","replyTime":"2019-05-07T15:00:00","review":"Highly recommended. The place is so clean I asked if it had just opened, but it has been around for nearly two years. The rental process was simple and straightforward. Pablo, the agent who helped us, knew the property inside and out. He offered great advice about storing things properly and safely and easily answered our questions. I?m happy we found this place.","source":"Google","submissionTime":"2019-05-06T00:00:00","userName":"Buckley J."},{"reviewId":"4d4ae68f-a83e-4afc-a6b4-2dd352b4262f","range":0,"rating":4,"reply":"Hi Tomas, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Your recommendation to friends and family is the best compliment that we can receive! Stop by the office if you need anything.\n","replyTime":"2019-05-08T10:34:00","review":"Clean well\nMaintained  \nEarlier problems with gate and\nElevators promptly solved \nWould recommend facility to family and friends","source":"Google","submissionTime":"2019-05-06T00:00:00","userName":"Tomas L."},{"reviewId":"d7f0c9e2-edff-4c18-b168-2e4ac9509e46","range":0,"rating":5,"reply":"Thank you for the excellent rating, John! We're pleased to hear you've had a positive experience throughout the rental process. Don't hesitate to stop by the office or contact us at (971) 254-2980 if you need anything.","replyTime":"2019-04-15T17:00:00","review":"Was a great experience he even helped us open the unit qhen we lost our keys and saved us a locksmith fee !!! A++++++","source":"Google","submissionTime":"2019-04-10T00:00:00","userName":"John A."},{"reviewId":"ba17c1fc-65d6-45c3-9a71-5a8006cdecc9","range":0,"rating":5,"reply":"Thanks for leaving us a rating, Morgan! We're glad David was able to meet your storage needs. Let us know if we can answer any questions about your rental!\n","replyTime":"2019-03-26T17:39:00","review":"David was great.","source":"Google","submissionTime":"2019-03-26T00:00:00","userName":"Morgan G."},{"reviewId":"1085dae7-3ce6-4275-a3e4-00a09a02ab6f","range":0,"rating":5,"reply":"Thank you for the kind words, Beyond. We're glad Dave was able to help! Your recommendation to friends and family is the best compliment that we can receive! Our team is here to serve you, so give us a call at (971) 254-2980 if you need any future assistance.\n","replyTime":"2019-03-20T13:10:00","review":"Went there expecting the usual storage rental routine and was pleasantly surprised to find an immaculately clean and modern facility with top notch staff. Dave was quick and knowledgeable regarding all of my questions. For a guy filling in he sure made me feel as if this was his own storage space which is exactly what you want when you're putting your valued assets into a temporary location. I would highly recommend extra space.","source":"Google","submissionTime":"2019-03-19T00:00:00","userName":"aDam G."},{"reviewId":"380a2bc6-5e9f-4221-b172-24646f0fc4fc","range":0,"rating":5,"reply":"Thanks Cathy! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that you're experience has reflected that. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by the office if you need anything.\n\n","replyTime":"2019-03-15T17:54:00","review":"The greatest secured facility ever. Clean well lit, multiple level with elevators!","source":"Google","submissionTime":"2019-03-15T00:00:00","userName":"Cathy C."},{"reviewId":"ac2412f4-592e-4d74-b19a-24b5bdc3e649","range":0,"rating":5,"reply":"Thank you for the feedback, Alex! We are so happy to hear that Pablo was able to accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out if you need anything.\n","replyTime":"2019-03-14T12:45:00","review":"Pablo was very helpful and friendly. Saved money by signing up online.","source":"Google","submissionTime":"2019-03-13T00:00:00","userName":"Alex A."},{"reviewId":"c8d2fdfc-006d-482a-aeb3-7cff7649d310","range":0,"rating":5,"reply":"Thank you Tina! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need anything in the future!\n","replyTime":"2019-03-13T11:44:00","review":"Great place, friendly staff!  Clean facilty, lots of lights at night.  Convenient location.","source":"Google","submissionTime":"2019-03-12T00:00:00","userName":"Tina S."},{"reviewId":"87add9c9-688e-432e-81b2-61be7a1b3200","range":0,"rating":5,"reply":"Thank you so much for your kind words, Jennifer. We really appreciate you taking the time to share your experience with us! We're glad to hear Frances and Margarita were able to provide a smooth rental experience. Stop by the office if you need anything!\n","replyTime":"2019-03-05T12:29:00","review":"The staff Margarita and Frances were awesome and helpful. The location and price were competitive and fair.","source":"Google","submissionTime":"2019-03-05T00:00:00","userName":"Jennifer R."},{"reviewId":"26bc6933-cb26-48d3-b2c7-7b37d7d60b02","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Had to move my items I'm storing from a storage pod to an storage facility & choose this place for the location & time staff are very friendly & helpful. She made sure I had all the information for my unit  and showed me my unit & walked me thru the gate procedure, hours of access & all information pertaining to my rental.  I would recommend this storage facility to any friend asking.","source":"Google","submissionTime":"2019-02-02T00:00:00","userName":"Heather L."},{"reviewId":"424d6e82-6e37-4233-a05f-cf84f202720f","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Frances was informative and friendly. And made the process hassle free.","source":"Google","submissionTime":"2019-02-02T00:00:00","userName":"Andrew J."},{"reviewId":"6239a969-08fc-49fa-9329-3857d5390000","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Frances was great! She made the whole process easy from start to finish. The facilities are clean and well-lit, and I locked in a very reasonable rate online.","source":"Google","submissionTime":"2019-02-02T00:00:00","userName":"H.J. G."},{"reviewId":"f806600c-4ff5-4030-b1e8-b31149cd1ea7","range":0,"rating":4,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Frances was helpful on the phone and in person.  Reasonably  easy process. However, no access throughout published hours due to limited staff.","source":"Google","submissionTime":"2019-01-29T00:00:00","userName":"Muriel W."},{"reviewId":"3ead0eca-36a2-4441-bb34-8167bd0a9499","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Francis was very knowledgeable and helpful. Thank you.","source":"Google","submissionTime":"2019-01-29T00:00:00","userName":"K T."},{"reviewId":"d5e2336c-8e6d-499d-ab91-9c7fff643e12","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"She was great!","source":"Google","submissionTime":"2019-01-25T00:00:00","userName":"MrBlutto"},{"reviewId":"834c2e8b-888c-4455-bd9c-410f51ba3ef6","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Margarita was great","source":"Google","submissionTime":"2019-01-23T00:00:00","userName":"Ryan S."},{"reviewId":"619e8f5c-18a2-40de-9654-eac17322c927","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"This place is great! Manager Frances was extremely helpful! Clean and effecient facility. 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