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We will share your kind words with Ashley and the rest of the team.","replyTime":"2026-10-18T13:29:00","review":"Ashley was fantastic! So polite and helpful. Great experience and highly recommend this storage facility. Extremely clean and no vermin!","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Quianna M."},{"reviewId":"ca1a5e78-b3a8-4287-97bd-dc20d7d4d8ac","range":0,"rating":5,"reply":"Thank you for sharing your experience, Taylor. We are glad to hear that Tory was helpful and knowledgeable.","replyTime":"2026-10-05T15:05:00","review":"Tory was very helpful, nice, and knowledgeable","source":"Google","submissionTime":"2026-10-05T00:00:00","userName":"Taylor C."},{"reviewId":"c0f71045-5e16-4b22-bc96-d47a3d0d81bc","range":0,"rating":5,"reply":"Thank you for sharing your experience. We are glad to hear our team member was patient and helpful in making your decision easy, and we appreciate your kind words.","replyTime":"2026-10-01T13:17:00","review":"I had a nice experience with Extra Space Storage. I can't remember the ladies name however she was willing to help, she didn't rush me. She made my decision easy.","source":"Google","submissionTime":"2026-10-01T00:00:00","userName":"lswfromark"},{"reviewId":"4d918e9f-b41a-4f2c-891d-944a63abcd0d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Damon. We are glad Ashley and Tory made you feel at home.","replyTime":"2026-09-30T08:45:00","review":"Ashley and Tory are fantastic! They made me feel like family. They reassured me about my belongings, and the reasonable prices are a plus","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Damon C."},{"reviewId":"e7c42fc5-115e-42db-8d8b-647028920a30","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage, Kjoy. We are glad to hear that Tory was patient and helpful during your facility tour. ","replyTime":"2026-09-30T13:29:00","review":"Tory was so patient. gave me a tour per my request. explained everything clear and told me what to expect. polite and pleasant to work with. spaces are clear and lit well.\nrecommend","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Kjoy"},{"reviewId":"2532f6c3-4120-4fec-9e79-2cd5d4afdce6","range":0,"rating":5,"reply":"Thank you, Georgette, for sharing your experience! We'll pass along your kind words to Ashley and the rest of our team at Extra Space Storage.","replyTime":"2026-09-29T13:44:00","review":"Ashley is a superstar","source":"Google","submissionTime":"2026-09-29T00:00:00","userName":"Georgette B."},{"reviewId":"a1357d04-0246-4948-bf89-1d016cb33c50","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Elandria. Tory's thorough tour and attention to your needs reflect the experience we aim to provide every customer.","replyTime":"2026-09-17T16:18:00","review":"Tory was so helpful. He gave me a tour, gave me the ins and outs of the different amenities, and showed me multiple units based on my needs.","source":"Google","submissionTime":"2026-09-17T00:00:00","userName":"Elandria R."},{"reviewId":"61717dd7-fe1c-49c9-9f13-9908c935c16c","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Mary-Agnes. Thank you for sharing your experience with Ashley at Extra Space Storage.","replyTime":"2026-09-05T12:15:00","review":"Ashley was super helpful in helping me find a unit and get set up.","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Mary-Agnes J."},{"reviewId":"e65dd15c-a561-439b-8833-ac2669ceaa8a","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Nagea! We're glad Tory was informative and met all your needs. We appreciate the recommendation!","replyTime":"2026-08-27T08:08:00","review":"Tory was great help! Very informative and assisted me with all of my needs and answered all questions. Definitely\nRecommend!","source":"Google","submissionTime":"2026-08-27T00:00:00","userName":"Nagea H."},{"reviewId":"1028c622-6b81-4c53-8964-99b7928be715","range":0,"rating":5,"reply":"We are delighted to hear Ashley and Tory took great care of you, Steven. We will make sure they receive your kind recognition!","replyTime":"2026-08-25T08:16:00","review":"Ashley and Tory was amazing they really took care of me.","source":"Google","submissionTime":"2026-08-25T00:00:00","userName":"Steven W."},{"reviewId":"cbae24fb-1e11-4555-9d9e-28011513d18b","range":0,"rating":5,"reply":"Thank you for your review, Lisa. We're thrilled Ashley made such a great impression!","replyTime":"2026-08-12T13:01:00","review":"The gal named Ashley working at the front desk was so helpful! Wonderful customer service","source":"Google","submissionTime":"2026-08-12T00:00:00","userName":"Lisa Z."},{"reviewId":"fb1a034f-9a77-49a3-ada9-41a4bfd46411","range":0,"rating":5,"reply":"Thank you for sharing, Dashana! Ashaley's helpfulness reflects our team's commitment. ","replyTime":"2026-08-12T13:48:00","review":"Ashaley is an amazing person she was so helpful","source":"Google","submissionTime":"2026-08-12T00:00:00","userName":"Dashana T."},{"reviewId":"648b5b5c-f118-42a0-b516-9f25cd87e060","range":0,"rating":5,"reply":"Thank you for sharing! Andy and Tony's effort to make your experience stress-free and welcoming is exactly what we strive for. Rachel, we appreciate the recommendation!","replyTime":"2026-07-24T11:39:00","review":"Andy and Tony were so helpful in finding me an affordable and accessible storage unit! They were so welcoming and kind and overall made the experience as stress free as possible. Would definitely recommend this space and utilizing these two in the office to assist you with securing your rental unit!","source":"Google","submissionTime":"2026-07-24T00:00:00","userName":"Rachel A."},{"reviewId":"79d473f9-1f42-4c1d-b8b9-e462a14810b1","range":0,"rating":5,"reply":"We greatly appreciate your kind words, Shar! Glad Ashley and our clean facility met your needs. Welcome to Extra Space Storage!","replyTime":"2026-07-22T10:39:00","review":"So far so good! I just got my storage unit! Establishment is clean and nice!! Store manager Ashley was able to assist me with all my needs very helpful!!!","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Shar H."},{"reviewId":"b4ad0a53-27b4-45c9-bb6d-e80e9de41a75","range":0,"rating":5,"reply":"Thank you for taking the time to share this! Great service, easy process, and convenient features like garage doors and carts — we're glad it worked well, Nicole.","replyTime":"2026-07-11T14:09:00","review":"Great service and communication. Easy to work with. Convenient and they provide a garage door for unloading and carts.","source":"Google","submissionTime":"2026-07-11T00:00:00","userName":"Nicole D."},{"reviewId":"2e82d72b-cf98-45d1-9c03-1781a3070279","range":0,"rating":5,"reply":"Thank you immensely, Joe! We're glad Tory delivered excellent service. We'll share your kind words with them!","replyTime":"2026-07-10T14:00:00","review":"Excellent service. Tory was Excellent and helpful as can be. Definitely recommend going to this location because of the customer service.","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Joe"},{"reviewId":"9fa1e3e9-ed06-41d1-b5e5-700904e7c243","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Zach! Tory and Andy will be thrilled to know they made your move seamless.","replyTime":"2026-06-30T09:00:00","review":"Tory and Andy were so helpful to us with our move! They made the process seamless.","source":"Google","submissionTime":"2026-06-30T00:00:00","userName":"Zach U."},{"reviewId":"09191e9d-a0fa-4548-8fce-b0e85c33277a","range":0,"rating":5,"reply":"We are overjoyed to hear you found our facility excellent, Jovony! Your satisfaction means everything to us.","replyTime":"2026-06-29T09:17:00","review":"Excellent storage facility","source":"Google","submissionTime":"2026-06-29T00:00:00","userName":"Jovony H."},{"reviewId":"21c8596e-0497-4a28-8e05-1ad96b9cdd3c","range":0,"rating":5,"reply":"Thank you for your review, Krysta! Ashley's patience and clear explanations reflect our commitment to great service. ","replyTime":"2026-06-24T15:47:00","review":"Ashley was great. Very nice, patient and explained everything well.","source":"Google","submissionTime":"2026-06-24T00:00:00","userName":"Krysta G."},{"reviewId":"8b281f7d-a1fc-4fa0-ba03-8f2cb0f88eb5","range":0,"rating":5,"reply":"We are privileged to hear that Tory made a hard process easier. We'll share your kind words with the team, Stevesha!","replyTime":"2026-06-22T08:56:00","review":"Tory was extremely knowledgeable quick and professional made a hard process easier","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Stevesha F."},{"reviewId":"8ce202ca-976b-465d-97b4-b2c848c2bec5","range":0,"rating":5,"reply":"Your positive feedback means a lot, Julayah! We're glad Tory helped you secure storage last minute. We'll be sure to share your kind words with them!","replyTime":"2026-06-22T08:56:00","review":"Tory was exceptional at helping me get a storage last minute!","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Julayah D."},{"reviewId":"7873be73-cbf8-4976-b7a2-6be3797fbbd3","range":0,"rating":5,"reply":"Thank you for your review, Nzingha! We are ecstatic to hear Ashley delivered excellent customer service. We'll make sure she knows!","replyTime":"2026-06-15T09:43:00","review":"Ashley was amazing! Thank you! Excellent customer service.","source":"Google","submissionTime":"2026-06-15T00:00:00","userName":"Nzingha T."},{"reviewId":"1941ed5a-cba4-435e-b411-be6191e94257","range":0,"rating":5,"reply":"Thanks for the kind words, Rahshan! We're glad the service felt professional. Your recommendation means a lot to us.","replyTime":"2026-06-15T09:43:00","review":"Great service. Very professional. I recommend this store.","source":"Google","submissionTime":"2026-06-15T00:00:00","userName":"Nazeer B."},{"reviewId":"01b81903-1305-4884-b97f-870ae95658b0","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback, Russell! Ashley's excellent service makes experiences fast and easy.","replyTime":"2026-06-03T14:20:00","review":"Ashley was a wonderful breath of fresh air. She made our experience fast and easy!","source":"Google","submissionTime":"2026-06-03T00:00:00","userName":"Russell K."},{"reviewId":"5d862c3e-6bc8-46d6-894d-aad561a6b326","range":0,"rating":5,"reply":"We are overjoyed to hear about your excellent experience! Tory truly is a rockstar employee, and your detailed feedback about his professionalism, patience, kindness, and genuine approach means the world to us. It's wonderful to hear that from the very beginning, with your online reservation last night to your in-person visit today, everything exceeded your expectations with a perfect 10 out of 10 rating. Your perspective as someone with 35 years of customer service experience in nursing and retail makes your praise of Tory's performance even more meaningful to us. We're thrilled that he made your experience detailed and thorough, and that you found both our internet and app experience easy and impressive. Thank you for recognizing his outstanding service and for taking the time to share such comprehensive feedback about how Tory went above and beyond for you. ","replyTime":"2026-05-29T13:26:00","review":"From beginning to end, my experience last night making my reservation to then coming here in person today has been a 10 out of 10 or a 5 out of 5. Not only is the internet and then app experience easy and impressive, but what stood out over the past 24 hours is your Rockstar and all star of an employee, Tory! I am a retired Registered Nurse of 20 years. I have done retail and customer service 10 years before that and another 5 years since retiring as a Nurse. I have 35 years of customer service. Tory's parents raised him right. He is professional, patient, kind, outgoing, goes above and beyond and for me 100% genuine. He was never a used car salesman trying to sell me my own car. Tory deserves the higher wage offered in his pay scale, top tier. In my opinion and coming from retail and customer service myself, Tory should be making at least $25 an hour. That is the minimum working livable wage month to month in today's economy and with inflation.  In my opinion he should be making more than that and would be if he was my Rockstar employee. He made my experience detailed and dont have one bad critique about him. Thank you for hiring him. Thank you Tory ??","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"M"},{"reviewId":"c3f76db6-e61d-4e23-a195-160a823ccdbb","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience with Ashley at Extra Space Storage! Thank you for sharing your positive feedback, Kelly.","replyTime":"2026-05-28T09:47:00","review":"My experience was great! Ashley was very friendly and polite and helped maximize our savings!!!","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Kelly W."},{"reviewId":"8cd39228-4fcd-4aa1-a04e-d721a36dc2d9","range":0,"rating":5,"reply":"Thanks for the positive feedback, Shyron! We genuinely admire your kind words about our helpful and respectful service.","replyTime":"2026-05-28T09:47:00","review":"Very helpful and Respectful. Amazing.","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Shyron W."},{"reviewId":"525d168d-1242-43f9-934b-c42a235d4a44","range":0,"rating":1,"reply":"Apologies for any inconvenience with mold smell and structural issues, Nicole. Please contact us at (414) 323-8321 to discuss your concerns immediately.","replyTime":"2026-05-26T07:39:00","review":"Beware...\nDo not let the 4.9 rating fool you.\n\nNot only are the price increases predatory, your things will smell like mold/mildew...like an old basement when you take them out.\nI have been taking out my things little by little. I have to have them sit in my car to air out and my car smells like this now.\n\nMost of my things are ruined, and while they make you pay monthly for insurance,  the policy does not cover mold smell,  or mildew damage..\neven though the facility has had water damage in the past and has structural issues,  hence the smell.\n\nOnce you enter the facility,  you immediately smell it.\nThe insurance adjuster told me that the facility manager told her that many people have complained about the \"basement \" smell affecting their items.\nI am beyond upset. You store your items to be protected from this type of thing.\nI could have stored in someone's basement for free if I wanted my things to smell like this..\n\nI will be definitely filing a lawsuit.","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"nicole T."},{"reviewId":"3bd299c9-cc1e-41b9-bd12-267cc7a958c2","range":0,"rating":5,"reply":"Your positive experience with Tory is greatly appreciated. Thank you for sharing your feedback, Jared.","replyTime":"2026-05-25T08:19:00","review":"Tory was super nice and helpful. Answered all of our questions and helped us through the whole enrollment process. Very professional. Would highly recommend.","source":"Google","submissionTime":"2026-05-25T00:00:00","userName":"Jared H."},{"reviewId":"e595b808-241c-4445-80c0-9d820aa29ae5","range":0,"rating":5,"reply":"We are pleased to hear Tory provided fantastic service helping you choose the correct unit. Thank you for your feedback, Jane!","replyTime":"2026-05-01T14:01:00","review":"Tory was fantastic in showing me the options and helping me pick the correct unit. Very pleased","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Jane M."},{"reviewId":"f718b5cd-6bae-40fe-93ee-33e9cb62eb34","range":0,"rating":5,"reply":"Thank you for your review, Rachel! Ashley's professionalism and kindness make all the difference. We appreciate you taking the time to share this.","replyTime":"2026-04-22T10:22:00","review":"Ashley was real nice and professional !","source":"Google","submissionTime":"2026-04-22T00:00:00","userName":"Rachel B."},{"reviewId":"d588f5df-8d11-4b53-8d1e-b65e42c4fbee","range":0,"rating":5,"reply":"We are happy to hear that Ashley provided knowledgeable and nice service! Your positive feedback means everything to us.","replyTime":"2026-04-22T10:23:00","review":"Ashley was very nice knowledgeable. Thanks you!","source":"Google","submissionTime":"2026-04-22T00:00:00","userName":"Love L."},{"reviewId":"2476d722-3c36-4a01-848f-25ef293cfc4b","range":0,"rating":5,"reply":"Your positive feedback about Ashley's excellent customer service means so much to us. Thank you for the 5-star review, Rita!","replyTime":"2026-04-22T16:15:00","review":"Ashley is the best! Customer service is 10!!!","source":"Google","submissionTime":"2026-04-22T00:00:00","userName":"Rita N."},{"reviewId":"abb8352f-b675-46a1-93fe-e27e6ace742e","range":0,"rating":5,"reply":"Marquese, we are overjoyed to hear she provided great help! Your thankful feedback means everything to our team.","replyTime":"2026-04-18T14:15:00","review":"She was a great help . I am very thankful for her","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Marquese J."},{"reviewId":"16df2a90-aada-4756-acf0-6774fd2ec429","range":0,"rating":5,"reply":"Thank you for your feedback, Tricia. We’re glad Ashley was helpful and provided great service. We appreciate you choosing Extra Space Storage.\n","replyTime":"2026-04-08T12:21:00","review":"Great service Ashley very helpful!!!! Thanks for all of your help!!","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"Tricia C."},{"reviewId":"d090f104-8205-41f0-89cd-0a357c237b37","range":0,"rating":5,"reply":"Thank you for your feedback, Kiyaaa. We’re glad Ashley provided helpful support and made your storage setup and move-in process smooth.\n","replyTime":"2026-04-01T15:23:00","review":"Ashley was a good help with helping me get a storage and moving into it also thanks a lot ??","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Kiyaaa “."},{"reviewId":"f7d9ac4a-85c7-4350-8b96-7f91feb6769c","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with Tory M. Thank you immensely for sharing your feedback, Donna!","replyTime":"2026-03-20T16:22:00","review":"The young man who helped us, Tory M, was beyond attentive.  He was so helpful.  He realized the space we were assigned was really far away, went through the effort to assist in finding us a closer one.  He was personable, professional, very friendly but most of all super concerned about assisting us!","source":"Google","submissionTime":"2026-03-20T00:00:00","userName":"Donna D."},{"reviewId":"6ade2b8e-e027-4a99-9225-4161bd79d8cc","range":0,"rating":5,"reply":"Thanks for your review, Bobbie! We're thrilled you found our facility easy to coordinate with, pleasant, and clean.","replyTime":"2026-03-09T13:54:00","review":"Easy to coordinate, very pleasant. Clean","source":"Google","submissionTime":"2026-03-09T00:00:00","userName":"Bobbie P."},{"reviewId":"bc3cd979-d886-423c-97a1-3c47eef619ce","range":0,"rating":1,"reply":"Taylor, thank you for the 5-star review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Alex and Steven reflects that! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Don't hesitate to reach out if you need anything!","replyTime":"2020-12-02T13:26:00","review":"Stellar service from Alex and Steven! I made a reservation online, received a phone call and email from them, toured the next day, and started moving into my unit. Super easy and painless for my first storage unit experience and the prices were great when comparing to other units in the area. Not to mention the place is clean, has a large heated garage to unload your items, and is in a convenient location.\n\nUpdate: your monthly bill will skyrocket. Closed my unit down and moved on to better services.","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"Taylor"},{"reviewId":"8fef7415-a01b-4691-8096-515fa898b21d","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled to hear about your positive experience with Ashley's customer service at Extra Space Storage.","replyTime":"2026-02-18T11:36:00","review":"Best service ever!!! Shout out to Ashley for her great customer service!","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Tyesha M."},{"reviewId":"8a053a0f-5ec6-4b0c-87e7-c0093b45b5a8","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled to hear about your positive experience with Ashley's customer service at Extra Space Storage.","replyTime":"2026-02-18T11:36:00","review":"Best service ever!!! Shout out to Ashley for her great customer service!","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"Tyesha M."},{"reviewId":"9b34cf16-b21c-4502-9665-bb637b53b241","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Ron. We are overjoyed to hear about your experience with our professional and friendly service.","replyTime":"2026-02-06T12:19:00","review":"Professional and friendly service","source":"Google","submissionTime":"2026-02-06T00:00:00","userName":"Ron T."},{"reviewId":"984cbe7c-1c89-4893-8623-66467fae10f6","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Ron. We are overjoyed to hear about your experience with our professional and friendly service.","replyTime":"2026-02-06T12:19:00","review":"Professional and friendly service","source":"Google","submissionTime":"2026-02-06T00:00:00","userName":"Ron T."},{"reviewId":"41fa8269-4c87-46f5-ba1d-c8986ccba18e","range":0,"rating":5,"reply":"We deeply cherish your feedback! Thank you for choosing Extra Space Storage for your storage needs.","replyTime":"2026-01-29T07:15:00","review":"Excellent storage place","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Harmony L."},{"reviewId":"ebe95258-d117-4112-84f8-194e1ce52ed2","range":0,"rating":5,"reply":"We deeply cherish your feedback about Andrew! His professional and kind assistance makes all the difference. Thank you!","replyTime":"2026-01-17T12:20:00","review":"Andrew was awesome!  He was super helpful and addressed all our concerns in a professional and kind manner. Appreciate all his assistance!","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"**"},{"reviewId":"ff2032eb-f156-40c5-82de-f4948518aa55","range":0,"rating":5,"reply":"Thank you for your review! We're glad Ashley provided knowledgeable and helpful service during your visit.","replyTime":"2026-01-14T12:45:00","review":"I was assisted by Ashley and she was very knowledgeable and helpful!","source":"Google","submissionTime":"2026-01-14T00:00:00","userName":"Stamped"},{"reviewId":"8bf0485e-9350-4153-9132-5c09e01c71c7","range":0,"rating":5,"reply":"Thank you for sharing! We're glad Tory provided helpful service during your visit.","replyTime":"2026-01-13T16:28:00","review":"Tory was very helpful","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Jaelyn B."},{"reviewId":"305e0f05-7c7d-4aec-89cc-6e6007eac17d","range":0,"rating":5,"reply":"We are thrilled to hear you found our storage facility nice, clean and safe. Thank you for choosing Extra Space Storage!","replyTime":"2026-01-09T13:33:00","review":"Nice,clean and safe place for storage.","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Courtney R."},{"reviewId":"7386d936-5d4a-499e-8132-0ffe8d5b84d8","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience! Thanks for recommending our fast service.","replyTime":"2026-01-05T12:29:00","review":"Great service fast and great experience definitely recommend","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Andria A."},{"reviewId":"3e50f944-4bb6-4f76-8250-026b8859215b","range":0,"rating":5,"reply":"Thank you for sharing your feedback! We're thrilled Ashley and Tori provided amazing, quick help during your visit.","replyTime":"2026-01-06T08:15:00","review":"Amazing help from Ashely and Tori quick and fast!!!","source":"Google","submissionTime":"2026-01-05T00:00:00","userName":"Tylor H."},{"reviewId":"171e9cbd-7a6e-42bf-917b-2d7e21b53df0","range":0,"rating":5,"reply":"Thank you for taking the time to provide feedback. We are glad to hear about your positive experience with our team and facilities.","replyTime":"2025-12-28T08:05:00","review":"On Dec. 27, 2025, we decided to change our storage space to the first floor. Tory was extremely helpful. He showed us more than one storage space without rushing us to make a decision. He helped us with the online rental information and was very knowledgeable of all details we asked about. We would definitely recommend Tory and Extra Space Storage.\n\nToday, Ashley assisted me with the rental of a storage unit. She was extremely helpful and congenial. She took the time to show me two different units so I could decide which one worked best for me. Then she gave me a tour of the areas I would need to access and made sure I would know which door to use. The office, loading dock, and storage areas were very clean. Judging from today's experience, I would recommend this facility to others.","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"Prudence C."},{"reviewId":"86e8e3b7-5cbc-496d-9ee2-2b871bb02a6c","range":0,"rating":5,"reply":"Your positive experience with Tory means everything to us! We're thrilled he provided such caring, patient service.","replyTime":"2025-12-27T15:50:00","review":"My experience with Tory was spectacular! He is a very caring and patient person! Tory went out of his way to help me!","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"Robert"},{"reviewId":"fa414fdf-c724-469a-8ec4-afaa58405918","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're pleased you feel safe and comfortable with us.","replyTime":"2025-12-22T15:47:00","review":"I felt comfortable, no bad vibes, and I feel safe to leave my stuff in their care. thank you guys !!!","source":"Google","submissionTime":"2025-12-22T00:00:00","userName":"Jasmine R."},{"reviewId":"aa7fba07-c534-48c6-84c9-4c1b1e0cf55c","range":0,"rating":5,"reply":"We genuinely admire your feedback about our quick setup and polite service. Thanks for recognizing our commitment to customers.","replyTime":"2025-12-22T16:42:00","review":"Quick set up, and polite service; they go above and beyond for their costumers.","source":"Google","submissionTime":"2025-12-22T00:00:00","userName":"712coquiguy"},{"reviewId":"0568f7c2-4e7c-4f8d-b7f7-f5e05388e053","range":0,"rating":5,"reply":"We are thrilled to hear about Ashley's excellent service! Thanks for recognizing her friendly, professional approach. We'll share your kind words with her.","replyTime":"2025-12-22T18:58:00","review":"Ashley is excellent! Very friendly, jovial and professional. Thanks for understanding my bf and mine’s situation and helping us. Please promote her ?? Highly recommend this specific location!","source":"Google","submissionTime":"2025-12-22T00:00:00","userName":"Gonzalo O."},{"reviewId":"dfc61fbe-8686-455e-b4cc-2cde90ec7f47","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Ashley's professional and welcoming service. Thank you for choosing Extra Space Storage, Sacha!","replyTime":"2025-12-19T08:37:00","review":"Ashley was professional and very welcoming. She showed me where everything was and made me feel very comfortable about my decision to come to extra space storage.","source":"Google","submissionTime":"2025-12-18T00:00:00","userName":"Sacha S."},{"reviewId":"4637db19-52b5-4a08-b1ee-71914a355d49","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled Ashley provided amazing service. Your kind words mean everything to us!","replyTime":"2025-12-13T10:37:00","review":"Ashley is amazing! She has great customer service.","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Sherry R."},{"reviewId":"530079e6-bc7d-4b94-b3b4-87818d5c5ede","range":0,"rating":5,"reply":"Thanks Vincent! Dan provided excellent service explaining our security features. Happy your belongings feel safe with us.","replyTime":"2025-11-07T11:04:00","review":"I did a walk through ExtraSpaceStorage and Dan really helped me out by giving me the run down on the rules and insured me my belongings would be on 24 hour recordings so It will be safe with no worries. He also told me through his knowledge there hasn’t been any successful break ins at this location.\n\nOn 12/10/25 I came to Extra space to pay my bill and Ashley was very helpful by letting me know I if I download the app I could use Extra Space digital features with my cell phone to enter the building without having to manually type in my codes into the door keypad. That was very unexpected and helpful. Thanks Ashley.","source":"Google","submissionTime":"2025-12-10T00:00:00","userName":"Vincent H."},{"reviewId":"a13004a4-c98a-48e8-a022-1f897275163e","range":0,"rating":5,"reply":"Hi Robert, thanks for leaving a rating! We're happy to hear you had a great experience!","replyTime":"2025-11-17T21:08:00","review":"I rented it once on north Holton n Capital for about 6 months","source":"Google","submissionTime":"2025-11-24T00:00:00","userName":"Robert T."},{"reviewId":"5012b99b-e7ac-448b-9dc2-7e42ee440595","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Tory and Ashley provided knowledgeable service and great pricing. Thanks for recommending us!","replyTime":"2025-11-25T07:34:00","review":"Tory and Ashley was absolutely amazing they were very knowledgeable and assisted me with the best price. I definitely would recommend Extra Space Storage.. easy and fast experience","source":"Google","submissionTime":"2025-11-24T00:00:00","userName":"Cee B."},{"reviewId":"5ba72361-c14f-463d-b0a2-5cbfe125911b","range":0,"rating":5,"reply":"We're happy to hear that Ashley was very helpful and made the process easy for you. Thank you for your wonderful feedback.","replyTime":"2025-11-22T11:40:00","review":"Ashley was very helpful. Easy process and friendly.","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"Biigstnk !."},{"reviewId":"0faa3bbc-51a6-435f-b40e-a63862a3fea2","range":0,"rating":5,"reply":"Your positive experience is our priority. Thank you for sharing your feedback with us, Lashanda.","replyTime":"2025-11-19T12:15:00","review":"They were very pleasant and helpful.","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"Lashanda P."},{"reviewId":"fb681435-ec8d-496f-963a-7cc1e996fa1b","range":0,"rating":5,"reply":"We are thrilled to hear Ashley was extremely helpful and friendly! Thank you for recommending our clean storage spaces.","replyTime":"2025-11-07T18:22:00","review":"Ashley was extremely helpful and friendly. Storage spaces were very clean and we would definitely recommend to family, friends","source":"Google","submissionTime":"2025-11-07T00:00:00","userName":"Jose S."},{"reviewId":"50ff838b-22f6-47d6-a30f-a51f4dd911bc","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled Ashley provided wonderful service and our facility stayed clean.","replyTime":"2025-10-25T10:21:00","review":"Ashley was wonderful. Had to text when I first arrived, but she arrived in a few mins. Areas very clean.","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Catherine H."},{"reviewId":"51fb9045-215c-4787-8361-b45f782b968b","range":0,"rating":5,"reply":"Thank you for highlighting Ashley's helpfulness! We're pleased she took time explaining everything and ensured easy access to your storage.","replyTime":"2025-10-25T11:35:00","review":"Ashely was so nice and helpful. She took her time and explained everything to me. She made sure I knew where my storage was and how I can gain easy access even if it was all the way on the other side of the building.","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Danielle T."},{"reviewId":"3ec1302c-3df4-4d46-a462-080e547b19c6","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're glad the setup was easy and Dan provided helpful service.","replyTime":"2025-10-23T11:30:00","review":"The unit was super easy to set up, and Dan was incredibly helpful with answering all my questions and giving a quick tour. Thank you so much!","source":"Google","submissionTime":"2025-10-22T00:00:00","userName":"Emma S."},{"reviewId":"7b5ff1ff-d131-474c-b07b-31fcf3d9de08","range":0,"rating":5,"reply":"Thanks for sharing your experience with Andy at Extra Space Storage. Your positive experience is greatly appreciated.","replyTime":"2025-01-13T13:41:00","review":"Dan was great! He literally made sure we were knowledgeable about what this company has to offer. His comparison to other storage companies.","source":"Google","submissionTime":"2025-10-21T00:00:00","userName":"Sharlane B."},{"reviewId":"a62d98b7-1b81-4e29-bdf0-89b495bfef1f","range":0,"rating":5,"reply":"Your review is appreciated! Dan's helpful service and our clean facility make storage simple for customers like you.","replyTime":"2025-10-16T12:08:00","review":"Dan was very informative about the storage units. Nice and clean facility too!","source":"Google","submissionTime":"2025-10-16T00:00:00","userName":"Irene S."},{"reviewId":"a23f2fb4-07a3-4244-aa51-fb23a3d07514","range":0,"rating":5,"reply":"We are glad to hear Ashley provided helpful assistance. We appreciate you taking time to share your positive experience.","replyTime":"2025-10-10T16:04:00","review":"Ashley was very nice and helpful. I appreciate her assistance.","source":"Google","submissionTime":"2025-10-10T00:00:00","userName":"Camille H."},{"reviewId":"919262f1-67f8-4491-9aa2-c21208e5f749","range":0,"rating":5,"reply":"Thank you for the kind words about our clean facility and service, Michael!","replyTime":"2025-10-04T14:47:00","review":"Awesome handling of my situation in a very clean facility!","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Michael C."},{"reviewId":"add8416f-5403-406c-aecf-68cb229996af","range":0,"rating":5,"reply":"Thank you for taking the time to share! So glad Dan made your experience easy and smooth.","replyTime":"2025-09-29T11:33:00","review":"Dan did a great job walking us through which units were available and different price options. Made the process easy and smooth.","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"Sergio R."},{"reviewId":"d9b2f09c-b6a2-47c6-a2dc-118105a606da","range":0,"rating":5,"reply":"Your positive experience with Dan's customer service is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2025-09-29T13:55:00","review":"Dan,\nHis customers services is amazing , he was really knowledgeable and great at explaining something to a first time storage unit renter","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"Domonique H."},{"reviewId":"cea0e1ef-5a10-4e35-acbc-0f3c59eb31e9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad you found us clean, fairly priced with awesome staff!","replyTime":"2025-09-27T13:46:00","review":"Really clean and fairly priced as well! Awesome staff!","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Marisa K."},{"reviewId":"fd660e0a-5c00-4b6c-b03e-dc2bfa0254ee","range":0,"rating":5,"reply":"We are thrilled to hear Ashley provided great customer service! Thanks for sharing your positive experience with us.","replyTime":"2025-09-25T07:23:00","review":"Great customer service from Ashley","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Bree B."},{"reviewId":"f4498e23-3052-42b9-8cbf-fbbbd0579724","range":0,"rating":5,"reply":"We deeply cherish your feedback! Thanks for recognizing our excellent service - it means everything to us.","replyTime":"2025-09-25T07:08:00","review":"Excellent service!!","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Lynette E."},{"reviewId":"80e575d8-37b1-4f4b-8c02-d4d4520039bf","range":0,"rating":5,"reply":"We are thrilled to hear Ashley explained everything so well! Thanks for the wonderful feedback.","replyTime":"2025-09-20T12:34:00","review":"Ashley did a wonderful job explaining everything to me.","source":"Google","submissionTime":"2025-09-20T00:00:00","userName":"Karen B."},{"reviewId":"56ea2263-2c98-48aa-9435-3213a52d0fbe","range":0,"rating":5,"reply":"Thanks for the kind words about Ashley and our clean facility! We're thrilled you had such a great experience.","replyTime":"2025-09-19T13:39:00","review":"Ashley was extremely polite and got us taken care of right away! The overall propriety is extremely clean and tidy.","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"IsisKamor"},{"reviewId":"1831f5e2-77aa-4577-a3b5-f972d0a01139","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Ashley's excellent service. She's truly fantastic at providing quick, efficient, and polite customer service.","replyTime":"2025-09-19T13:39:00","review":"Ashley gave great customer service, quick, efficient, and very polite.","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Mixed M."},{"reviewId":"55c3b506-35e0-4761-9cf3-5359fe8c9129","range":0,"rating":5,"reply":"We are elated to hear about your wonderful experience! So glad Ashley provided great service.","replyTime":"2025-09-11T09:52:00","review":"Wonderful service! Ashley was great!","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"MCV P."},{"reviewId":"ab3cb95f-d886-42cf-8d5e-c2fd5f04224b","range":0,"rating":5,"reply":"We are grateful you found our team helpful and enjoyed the clean facility and budget-friendly promotion!","replyTime":"2025-09-11T09:51:00","review":"Very helpful very clean gave me the best promotion that was in my budget","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"Yakema M."},{"reviewId":"5ee7a568-1940-479c-8673-b13878f1b23b","range":0,"rating":1,"reply":"We apologize for falling short of your expectations. Please contact us at (414) 323-8321 to resolve these access and communication issues immediately.","replyTime":"2025-08-23T10:01:00","review":"If I could give negative stars, I would.\n\nFor the second time in 6 months, we are unable to get into the door that leads to our unit, with zero communication from the staff as to why. (Our bill is on auto pay every month, so it’s not due to non-payment.)\n\nThey’ve raised our monthly rate twice in 15 months now. Additionally, we were placed in the “add-on” portion of the building, which does not feature the element-proof garage for loading and unloading. We have to pay the same monthly price as everyone else who receives that benefit. (If there IS a way to reach our unit from that garage, their staff never informed us of this.)\n\nI can’t wait to get our stuff out of here and never have to deal with them again.","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Kristin W."},{"reviewId":"e8447f8e-09f2-405c-ac4a-5fbf7f96591a","range":0,"rating":1,"reply":"We apologize for falling short with the sudden rate increase. This pricing concern deserves attention. Please contact us at (414) 323-8321 to discuss your situation.","replyTime":"2025-08-20T07:14:00","review":"This facility is a joke. We rented a unit a few months ago, and got a notice in the mail today that our monthly rate is fully doubling. This type of pricing is completely predatory, but is built in to the lease agreement, so the company can AND WILL do this to every customer - as soon as you get your stuff moved in, the prices will increase. The rates that are currently offered online are the same as when we first rented the unit, which tells us that this is not a universal rate increase, but a targeted increase for established customers. Shame on them. Would truly only recommend this place to my enemies. All others should AVOID AT ALL COSTS.","source":"Google","submissionTime":"2025-08-20T00:00:00","userName":"Jess"},{"reviewId":"8f62a5d6-124a-47bd-8963-4c9c670e2aee","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled you found our team fast, friendly, and efficient.","replyTime":"2025-08-14T11:32:00","review":"Super fast, friendly, great with info, very efficient!","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Matthew S."},{"reviewId":"1121753c-21c7-4015-8994-6dbf6b01b682","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Ashley provided excellent service and helped you find the perfect unit size.","replyTime":"2025-08-14T15:35:00","review":"Hello I wanted to Give shouts out to Ashley  at the storage  place .she delivered  on Excellent  customer  service  and was very helpful  and also shown me the units and the difference  with the sizes..so if you need extra  space or storage  for your things speak with Ashley  and she will hook you up","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Patrena W."},{"reviewId":"d3d615c7-3f4e-4931-802c-312b15551a08","range":0,"rating":5,"reply":"Thank you for your review! So glad Ashley provided wonderful, thorough service. We appreciate you recommending our clean, secure facility!","replyTime":"2025-08-14T10:21:00","review":"Ashley was absolutely wonderful and very thorough with showing us the unit we were looking for. Definitely recommend this facility, very clean and lit up. Secure, as well!","source":"Google","submissionTime":"2025-08-13T00:00:00","userName":"Sherri F."},{"reviewId":"c65a86a4-3b07-430c-a6ef-a5e30a92317c","range":0,"rating":5,"reply":"Thanks for the kind words about Ashley and our clean, quiet space! We're pleased you had a great experience.","replyTime":"2025-08-14T10:18:00","review":"Ashley was very helpful. Clean space and quiet. Very nice","source":"Google","submissionTime":"2025-08-13T00:00:00","userName":"kyle k."},{"reviewId":"e881f09d-3ddb-44b8-9702-29fa2aeaba92","range":0,"rating":5,"reply":"Thank you for your review, Hudson! We are glad to hear that you found our building secure and clean, and our staff friendly and helpful.","replyTime":"2025-08-11T10:01:00","review":"Building was secure and clean. Staff were friendly and very helpful!","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Hudson S."},{"reviewId":"3b51705f-7ac1-4ce9-8353-18c75ff817c5","range":0,"rating":5,"reply":"Thanks for the kind words about our space and Ashley! We're thrilled you had such a positive experience.","replyTime":"2025-08-09T14:10:00","review":"Great space. Ashley was awesome!","source":"Google","submissionTime":"2025-08-09T00:00:00","userName":"Bob B."},{"reviewId":"e58ce7ee-c079-457b-93fc-34bdc03f2eef","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! Ashley sounds amazing and we're thrilled she provided excellent service.","replyTime":"2025-08-08T11:01:00","review":"Ashley was astounding. She showed great customer service skills and was extremely pleasant. I wish you all had a special rates for veterans past and present though. Thank you!","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Malcolm F."},{"reviewId":"d4a5ab2e-d17a-418d-8fae-aef0f26aa83d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Ashley! We're thrilled she provided such professional service and answered all your questions.","replyTime":"2025-08-04T14:16:00","review":"Ashley was fantastic. She answered all of my questions and was very professional. I recommend this facility.","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Jerry B."},{"reviewId":"e8552234-5b37-4c22-b57f-af6905f8293c","range":0,"rating":4,"reply":"We are grateful for your kind words about our staff! We understand finding us was tricky and appreciate your feedback.","replyTime":"2025-08-02T07:30:00","review":"Staff was very nice and helpful...I would of gave 5 stars if it wasn't so hard to locate the facility..","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"I'm B."},{"reviewId":"d68781d0-fd6e-40ca-b52b-b72b830729dc","range":0,"rating":5,"reply":"Thank you for sharing! So glad Ashley was helpful and made your experience great. We appreciate you!","replyTime":"2025-07-30T09:24:00","review":"Ashley was very helpful. Really appreciate her.","source":"Google","submissionTime":"2025-07-30T00:00:00","userName":"Leo S."},{"reviewId":"fcf84f5f-0a91-4992-ad2b-320eb2da0d68","range":0,"rating":5,"reply":"We are delighted to hear Andrew provided excellent care during your difficult time. Thanks for choosing Extra Space Storage!","replyTime":"2025-07-27T11:56:00","review":"This was a very quick and easy process. Andrew took extremely good care of us in a very difficult time for our family. Could not have asked for a better experience.","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Christopher B."},{"reviewId":"028c6b99-b010-48b0-a644-29c8222dd13f","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thank you for recommending our knowledgeable staff and service.","replyTime":"2025-07-22T14:43:00","review":"Wonderful customer service. Recommended the right size of unit for my temporary need. Knowledgeable staff answered all my questions and made the paperwork easy to understand. Would recommend.","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"Andrew H."},{"reviewId":"cdcc41b8-c9d3-4532-8d46-5966a4277230","range":0,"rating":5,"reply":"We are delighted to hear about Ashley's excellent customer service and helpful attitude at our Wauwatosa location!","replyTime":"2025-07-18T10:01:00","review":"Visited the store in Wauwatosa and Ashley was very knowledgeable and helpful in helping me determine which size unit I would need to store all my things. Ashley provided excellent customer service and had a very pleasant attitude","source":"Google","submissionTime":"2025-07-18T00:00:00","userName":"Renee M."},{"reviewId":"654566b5-33ed-4b9d-8708-b22e593c0b70","range":0,"rating":5,"reply":"We are delighted to hear about Ashley's friendly and patient service at our Wauwatosa location!","replyTime":"2025-07-15T08:09:00","review":"Ashley at the Wauwatosa location was extremely friendly and kind and offered extra information that I didn’t even know needed! And was really patient.","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"Veronika G."},{"reviewId":"a42b83ce-13a5-4036-a137-18deb4ddef83","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Lizbeth. Thank you for sharing your experience with Ashley at Extra Space Storage.","replyTime":"2025-06-28T13:16:00","review":"Ashley was amazing helped me finish my app and showed me how to get to my locker","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Lizbeth C."},{"reviewId":"171f1545-e722-45bb-af23-1a567e3438a6","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Camilla! We are privileged to have provided you with great service.","replyTime":"2025-06-28T09:33:00","review":"Great service received by Ashley! Fast, easy process!","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Camilla C."},{"reviewId":"4e2653ee-bb2b-4f49-aa83-e02e09bf2e09","range":0,"rating":5,"reply":"We are elated to hear that Caddy helped you out perfectly. Thank you for your wonderful feedback.","replyTime":"2025-06-28T09:06:00","review":"She Helped out So perfect THANK YOU","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Caddy C."},{"reviewId":"c61cbc6c-2c44-4093-be71-e98e0ab4ff6f","range":0,"rating":5,"reply":"We are grateful for your positive feedback on Ashley's service. Thank you immensely for sharing your experience with us.","replyTime":"2025-06-28T07:50:00","review":"Ashley was very informative and attentive to what I desired out of a storage unit. She also did her best to get me a storage unit that was as convenient as possible for me to reach from the elevator. Great customer service!","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Kaela K."},{"reviewId":"6f5164bf-30a8-4c2a-8da0-dcc821291712","range":0,"rating":5,"reply":"We are delighted to hear Ashley was helpful and friendly! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-24T09:15:00","review":"Ashely was great and helpful show me few units cause I was unsure and friendly .","source":"Google","submissionTime":"2025-06-23T00:00:00","userName":"Jericka S."},{"reviewId":"1c3f30a9-3a30-4ba3-9d91-12ed610d4581","range":0,"rating":5,"reply":"We are delighted to hear Ashley was helpful and kind! Thanks for choosing Extra Space Storage for your unit.","replyTime":"2025-06-24T09:12:00","review":"Ashley was very helpful and kind and took time out of her lunch break to help us and show us around and we got a unit.","source":"Google","submissionTime":"2025-06-23T00:00:00","userName":"Keint'e S."},{"reviewId":"8760de5a-bb57-413a-bcae-36dd3332a2c9","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our friendly service, clean units, and excellent pricing!","replyTime":"2025-06-21T09:20:00","review":"Friendly service and storage units are very clean and price point is excellent.","source":"Google","submissionTime":"2025-06-20T00:00:00","userName":"Dennis C."},{"reviewId":"38d9a545-fc7f-4ab4-91e0-07c9ea98b04c","range":0,"rating":5,"reply":"We are delighted to hear Ashley provided awesome, professional service! Thanks for noting our clean facility and above and beyond care.","replyTime":"2025-06-16T14:18:00","review":"Ashley was awesome! Professional and attentive to my storage needs! ??\nAbove and beyond service! Nice clean facility as well.","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Fee J."},{"reviewId":"ecf05a99-acab-483a-94a8-2682c62db3d5","range":0,"rating":5,"reply":"We are delighted to hear Ashley provided you with great service! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-13T12:17:00","review":"Ashley was great!!","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Valentino G."},{"reviewId":"8f940eaf-c9d4-40d7-882c-8c8f743a06b9","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Ashley! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-13T13:11:00","review":"Great experience Ashley is great!","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Chad T."},{"reviewId":"0cda04af-4835-4f8c-bcde-26a410688741","range":0,"rating":5,"reply":"We are delighted to hear about your phenomenal experience! Thanks for highlighting Ashley's excellent service and recommending us for storage needs.","replyTime":"2025-06-12T09:52:00","review":"Absolutely phenomenal experience! Ashley was excellent in walking us through the facility and different options for storage space. Would highly recommend for short-term or long-term storage needs!","source":"Google","submissionTime":"2025-06-12T00:00:00","userName":"Sakthi S."},{"reviewId":"390afd57-c38c-4f5a-9dfd-b52949995c4c","range":0,"rating":5,"reply":"We are delighted to hear about Ashley's helpful service! Thank you for recognizing her efforts.","replyTime":"2025-06-10T09:04:00","review":"Ashley helps me too much thank so much for her helping","source":"Google","submissionTime":"2025-06-10T00:00:00","userName":"gizem ö."},{"reviewId":"1f78519c-83e5-4810-908e-fde4edffc349","range":0,"rating":5,"reply":"We are delighted to hear Ashley and Andy provided helpful service! Thanks for noting our clean facility.","replyTime":"2025-06-10T16:20:00","review":"Ashley and Andy were very helpful. Facility was clean. Thank you!","source":"Google","submissionTime":"2025-06-10T00:00:00","userName":"Josh S."},{"reviewId":"16be811d-13ba-41af-87af-4c20980e1a1b","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience. Thank you for highlighting our helpful service!","replyTime":"2025-06-06T09:22:00","review":"Ashley very helpful, wonderful experience!","source":"Google","submissionTime":"2025-06-06T00:00:00","userName":"Micheline S."},{"reviewId":"055a4d68-d512-4080-8a2d-9c1498f2e141","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience. Thank you for highlighting our friendly service, cleanliness, and easy accessibility.","replyTime":"2025-06-04T10:07:00","review":"Very friendly, clean & easy accessible.","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"Shyann F."},{"reviewId":"0e986f0f-87c2-461c-a1b4-5e25b24a7419","range":0,"rating":5,"reply":"We are delighted to hear about Andrew Rohde's exceptional service. Your feedback about his helpful, friendly approach and commitment to meeting your needs is greatly appreciated.","replyTime":"2025-05-26T11:07:00","review":"Amazing service! Andrew Rohde is extremely helpful, friendly, and kid-oriented. The entire process was smooth sailing. He did not mislead me in any way and took good care of my needs. 10/10","source":"Google","submissionTime":"2025-05-26T00:00:00","userName":"Jhzmynn B."},{"reviewId":"45c8813c-6b66-46a5-945a-14fe0112ce5d","range":0,"rating":5,"reply":"Great to hear you had a positive experience with our staff! Thank you for your review.","replyTime":"2025-05-17T11:46:00","review":"Great staff Great experience","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"TMar B."},{"reviewId":"c936dd2b-5e6d-4ba7-b9b4-f91e7b231a5b","range":0,"rating":2,"reply":"We sincerely regret to hear about your negative experience with our online leasing process. We appreciate you bringing this to our attention, as customer feedback is crucial for improving our services. We understand your frustration regarding the payment information requirement and unexpected charges. Our team would like the opportunity to address your concerns and provide clarification on our policies. Please feel free to reach out to us at (414) 323-8321 for further assistance. We're committed to resolving this issue and ensuring a better experience for our customers. Thank you for taking the time to share your feedback.","replyTime":"2025-05-16T13:08:00","review":"When leasing on the website, they require you to enter your payment information before you can even read the terms, conditions, and lease agreement. On top of that, they charged me before I even signed or submitted my application - AND before my projected move in date.\n\nSo for anyone who might make the same mistake I did and get swindled into paying for  a unit you haven’t even been able to read the fine print for: The lease does not guarantee a price lock - and it’s subject to change at any time after 30 days notice, for ANY reason, at THEIR discretion per the contract. Don’t fall for the competitive web price.\n\nSo if you’re prepared to potentially have to move out all of your belongings with only a month’s notice because they’ve potentially doubled the price on you, then by all means go for it. The facilities do seem nice from what I understand, and in my experience, customer service was very helpful in getting everything cancelled.\n\nI was also on the phone with someone prior to being charged - and they may be willing to strike up a deal with you in order to retain you as a customer.\n\nHowever, I personally am exhausted by being price gouged by companies with shady sales practices, and will be taking my business elsewhere.","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Sage P."},{"reviewId":"a3d4cd8f-540f-4f7b-967d-d401d6261877","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are delighted to hear that you love the storage space and options available. Thank you for sharing your experience with us.","replyTime":"2025-05-13T11:32:00","review":"Love the storage space and how many different options they have available! First time renter.","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Marquis T."},{"reviewId":"36a18b57-abbc-4eff-ae83-4258f93e9740","range":0,"rating":5,"reply":"We're overjoyed to hear you had a great experience with Extra Space Storage. Thank you for your positive feedback!","replyTime":"2025-05-05T13:48:00","review":"Great service affordable prices.","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Bryan B."},{"reviewId":"7337c028-2314-4f5e-80a2-3addce551588","range":0,"rating":5,"reply":"We're thrilled to hear that Andy provided such great assistance and made the rental process efficient for you at our Brookfield location. It's wonderful that he was able to show you around the Wauwatosa facility, discuss unit sizes, and even handle the paperwork for your Brookfield unit right there. We always aim to make the storage rental process as smooth and convenient as possible for our customers. Thank you for choosing Extra Space Storage, and we hope you'll be satisfied with your 10x10 unit at our Brookfield location!","replyTime":"2025-05-01T13:19:00","review":"My husband and I stopped in at the Wauwatosa location and Andy was a great help showing us around and seeing the different size units. He also told us about the availability at the Brookfield location, and we decided to rent one of the Brookfield 10 x 10 units. Andy took care of all the paperwork at the Wauwatosa location so we didn’t have to drive out to Brookfield, and we couldn’t be more pleased. It was a  very efficient process and Andy was terrific!","source":"Google","submissionTime":"2025-05-04T00:00:00","userName":"Mary E."},{"reviewId":"ab3befc3-db8e-410b-b3e9-4d96e7f96a61","range":0,"rating":5,"reply":"Hi Iris,  thanks for leaving a 5-star rating! We're grateful to have you as a customer.","replyTime":"2024-05-03T13:47:00","review":"Ashley was great! Super easy and quick.","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Iris S."},{"reviewId":"87080c70-0428-47f6-b7db-3254d83c02bb","range":0,"rating":5,"reply":"Hi Theresa, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2024-05-07T14:40:00","review":"Awesome experience with Ashley! She was super helpful.","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Theresa L."},{"reviewId":"2ca4852d-d5ed-418b-a603-6b5ce8bfbe9f","range":0,"rating":5,"reply":"Your positive experience with Andy is greatly appreciated! Thank you for choosing Extra Space Storage.","replyTime":"2025-05-01T09:36:00","review":"I came in to find a place for my daughter's dorm room. Andy was friendly & incredibly helpful. Thanks!!","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Deana L."},{"reviewId":"3e06c833-03b1-4388-b52a-cfefb202a14c","range":0,"rating":5,"reply":"We deeply cherish your positive experience reserving and checking out. Thank you for sharing your feedback with us.","replyTime":"2025-05-01T11:34:00","review":"A positive experience reserving and checking out.","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Tiisha H."},{"reviewId":"c15d7f95-bc25-4291-a717-08cf425711f0","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with renting a storage unit at Extra Space Storage. Thank you immensely for sharing your feedback with us. We're pleased that you found our online rental process super easy and convenient. It's wonderful to know that our staff member was incredibly helpful, taking the time to show you around the facility, answer all your questions, and ensure everything was working properly. We truly appreciate your kind words about our team's dedication to customer service. Your satisfaction is our top priority, and we're thrilled that we could meet your storage needs so effectively.","replyTime":"2025-05-01T15:23:00","review":"Just rented a storage unit here. It was super easy to do online and when I arrived at the facility, the gentleman who was working in the office was incredibly helpful. He took the time to show me around, answer my questions and make sure that all the locks, keys, and codes where working. I wish I would have gotten his name, but I was super appreciative!","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Tristan P."},{"reviewId":"91348b68-4632-4def-a25b-4b0ebfd32a82","range":0,"rating":5,"reply":"Your positive feedback is appreciated. We aim to provide friendly service and clean units for easy access. Thank you for considering us for your storage needs.","replyTime":"2025-04-29T14:55:00","review":"Very friendly staff and the units are clean and easy to access. Would use them again.","source":"Google","submissionTime":"2025-04-29T00:00:00","userName":"Colin D."},{"reviewId":"912eb039-00eb-4f33-94c5-79d2533272fb","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are pleased to hear Ashley was able to assist you effectively. Thank you for choosing Extra Space Storage.","replyTime":"2025-04-26T08:08:00","review":"Ashley was amazing and got us into the perfect unit for our needs. Thank you for taking the time to show me around.","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Deston A."},{"reviewId":"ce710529-5d1f-4c15-8835-d2a19437ed42","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Gabrielle! We're thrilled to hear that Ashley made your experience easy. Thank you for choosing Extra Space Storage.","replyTime":"2025-04-25T09:26:00","review":"Been with these company and groups since last year. Had no issue with them and very friendly. Ashley was kind and made the process of rent a unit easy.","source":"Google","submissionTime":"2025-04-25T00:00:00","userName":"Gabrielle M."},{"reviewId":"fc8799dd-9664-45bb-b9ea-23aff008d40f","range":0,"rating":5,"reply":"We're happy to hear you found our storage clean, easy to start up, and with the best rates! Thank you for sharing your experience.","replyTime":"2025-04-25T09:23:00","review":"Clean, easy start up and best rates found!","source":"Google","submissionTime":"2025-04-25T00:00:00","userName":"L S."},{"reviewId":"883afeba-88c7-4036-a4b6-1ce5ecff67dd","range":0,"rating":5,"reply":"We're elated to hear about your great rental experience at Extra Space Storage! Thank you for recommending our facility for its cleanliness, safety, and personal service. We're particularly pleased that Ashley was able to assist you in setting up your unit and account with patience and kindness. It's wonderful to know that your research led you to choose our location as the best overall in the western suburbs. We strive to maintain an immaculate and secure facility, and we're glad you noticed and appreciated these efforts. Thank you again for your positive feedback and for choosing Extra Space Storage.","replyTime":"2025-03-11T12:31:00","review":"GREAT rental experience! Everyone is very helpful. Ashley help me get my unit and account all set up and was so patient and kind. Highly recommend this facility.","source":"Google","submissionTime":"2025-04-17T00:00:00","userName":"Shannon N."},{"reviewId":"3e5e4ae1-228d-4748-ae54-890ddfe31b84","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience with us, Aaron! We're particularly pleased that Andrew was able to assist you so effectively, providing clear explanations about our recent rate changes and resolving your payment questions. It's wonderful to know that you found our staff professional, helpful, and easy to work with. We're also delighted that you're enjoying our facility and its location. Thank you immensely for recommending Extra Space Storage to your family and friends. Your support means a great deal to us!","replyTime":"2025-04-15T08:10:00","review":"Andrew was incredibly helpful—he walked me through the recent rate changes clearly and was able to resolve some payments I had questions about. Very professional, eager to walk through the process, and easy to work with!\n\nI’ve enjoyed the facility and the location. Already recommended Extra Space Storage to family and friends!","source":"Google","submissionTime":"2025-04-14T00:00:00","userName":"Aaron V."},{"reviewId":"e7a70b33-efd8-4767-96a4-0dbfdaa07ff4","range":0,"rating":5,"reply":"Thank you for your kind words, Gino. We're glad Ashley could assist you effectively.","replyTime":"2025-04-13T08:12:00","review":"Ashley was very helpful and knowledgeable making the process easy to get through. Thank you.","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Gino M."},{"reviewId":"ce63c6d8-ce8c-447d-8f8b-3303674947ab","range":0,"rating":5,"reply":"We're utterly delighted to hear you had a great experience with Ashley at Extra Space Storage!","replyTime":"2025-04-11T09:43:00","review":"Ashley’s the bestttttttt!!!!!!!!!!","source":"Google","submissionTime":"2025-04-11T00:00:00","userName":"Xander W."},{"reviewId":"a7235e45-5f73-4953-9261-a5271b3aef82","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Ashley at Extra Space Storage.","replyTime":"2025-04-04T10:40:00","review":"Ashley was wonderful and answered all my questions","source":"Google","submissionTime":"2025-04-04T00:00:00","userName":"Casey C."},{"reviewId":"ebfcf582-b2e3-4e2e-b05d-a4fffd669171","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your review! We're glad that Ashley was able to make the process easy for you and provide clear explanations. It's great that you found our facility clean and well-maintained and appreciated the flat carts for loading and unloading. We strive to maintain high standards of cleanliness and pest control, so we're pleased that you noticed the absence of bugs or rodent signs. Your feedback is valuable to us, and we hope you continue to have a great experience with us.","replyTime":"2025-04-03T11:28:00","review":"Been using storage units all my adult life.  Ashley at extra space made the process very easy and explained everything quickly and completely.   It looks like a very clean facility.   Haven't noticed ANY bugs or rodent signs which I always look for.  Also had a bunch of flat cats to help with loading unloading.   Wish they were all this well kept.  Have a great day!","source":"Google","submissionTime":"2025-04-02T00:00:00","userName":"Eric S."},{"reviewId":"0909f443-570d-47ab-bb76-84945537bcfa","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Ashley at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-03-27T07:44:00","review":"The initiation of renting a storage space was a pleasure. ashley took her time and showed me the different storage sizes and was patient. She also showed me different areas of where units were located","source":"Google","submissionTime":"2025-03-25T00:00:00","userName":"Aleshia R."},{"reviewId":"06dfffb7-c10a-4b52-b14b-44f48eafdaae","range":0,"rating":5,"reply":"We're grateful for your positive feedback. Thank you for choosing Extra Space Storage.","replyTime":"2025-03-19T09:29:00","review":"Very professional","source":"Google","submissionTime":"2025-03-18T00:00:00","userName":"Akeem H."},{"reviewId":"8ffa4984-3763-406c-869f-958f4e6f7072","range":0,"rating":5,"reply":"We're honored to hear about your positive experience at Extra Space Storage. Thank you for sharing!","replyTime":"2025-03-19T09:29:00","review":"Get experience so far.  Faculty is new and clean.  Convenient as well.","source":"Google","submissionTime":"2025-03-14T00:00:00","userName":"Kate A."},{"reviewId":"e1d09352-61e6-410d-8fd3-73cde834d697","range":0,"rating":5,"reply":"We think Amber C is great too! Thanks for the positive review, Samantha. We appreciate you recommending us to your friend. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-11-11T16:15:00","review":"Ashley was amazing and so nice and helpful. If i could i would give her 10 stars!! Would definitely recommend to a friend!","source":"Google","submissionTime":"2025-03-01T00:00:00","userName":"Samantha T."},{"reviewId":"ec7f7250-a348-4c07-a3a0-ee562f0cb1fa","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience at Extra Space Storage. Thank you for taking the time to provide feedback.","replyTime":"2025-03-03T09:28:00","review":"This is the cleanest and professional place I been to a 10 out of 10.","source":"Google","submissionTime":"2025-03-01T00:00:00","userName":"Rhonda G."},{"reviewId":"639b33d9-6cdc-4b8d-b2ee-358c0c71c3ea","range":0,"rating":5,"reply":"We are honored to have provided you with prompt and informative service. Thank you for choosing Extra Space Storage.","replyTime":"2025-02-27T12:58:00","review":"Andy was very prompt and informative. Process was hassle free and the customer care was spot on. Also I can’t forget the great pricing.","source":"Google","submissionTime":"2025-02-27T00:00:00","userName":"Nakia S."},{"reviewId":"76cff60e-f00a-43d0-a55a-2880c197aae5","range":0,"rating":5,"reply":"We're ecstatic to hear that our staff was very helpful! Thank you for sharing your experience.","replyTime":"2025-02-19T09:27:00","review":"Very helpful staff!!","source":"Google","submissionTime":"2025-02-19T00:00:00","userName":"Natalie M."},{"reviewId":"4e5ddc4b-ce87-4665-8d2e-22852e942baa","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for your feedback.","replyTime":"2025-02-17T12:27:00","review":"Great facility, very clean and bright.  Staff is very helpful, as a new renter, they took the time to walk me through the facility and my unit.  I'd highly recommend Extra Space Storage.","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"Eric S."},{"reviewId":"064258c2-b79f-45bf-b2bd-89064ebeea2a","range":0,"rating":5,"reply":"Thank you immensely for sharing your experience with Ashley at Extra Space Storage. We appreciate your feedback and are delighted to hear that Ashley was helpful, thorough, and great at explaining the entry processes. It's wonderful to know that she assisted you in finding the best unit to fit your needs. We're glad she was able to provide information about promotional opportunities available on our website as well. Your positive review means a lot to us, and we're grateful you took the time to share it.","replyTime":"2025-02-17T12:28:00","review":"Ashley was very helpful and thorough. She walked my partner and I to every available storage unit within our criteria and helped us find the best unit to fit our needs. She was great with explaining the entry processes and promotional opportunities available on the website as well","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"Anitra T."},{"reviewId":"6437dcd9-d925-44eb-936d-a37057cdfc6f","range":0,"rating":5,"reply":"Thanks for the kind words, Kristin! We're so glad Mike was able to meet your storage needs!","replyTime":"2020-02-09T09:04:00","review":"Extra Space Storage in Wauwatosa is fantastic!  Ashley and Andrew are VERY HELPFUL!!! Thank you both for all your help!  5 stars!","source":"Google","submissionTime":"2025-02-13T00:00:00","userName":"Kristin P."},{"reviewId":"504dbbba-75f3-4005-910b-1141b6702677","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear you had a positive experience with our staff and location at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-02-10T13:55:00","review":"Awesome Staff and Awesome Location","source":"Google","submissionTime":"2025-02-10T00:00:00","userName":"King D."},{"reviewId":"8a49d8c9-ec71-49b2-8dea-941a683aa3e0","range":0,"rating":5,"reply":"We genuinely admire your kind words and are thrilled to hear about your positive experience with us. Thank you for sharing your feedback!","replyTime":"2025-02-07T09:13:00","review":"THEY WERE ABSOLUTELY FABULOUS. I HAD TO CHECK OUT AND WAS NOT ABLE TO TAKE THE BIG STUFF AND THEY WORKED IT OUT TO WHERE I DIDNT HAVE TO..ASHLEY WAS VERY VERY PROFESSIONAL AND WILL WORK WITH YOU!!!! WISH I COULD GIVE 10 STARS!!!!!","source":"Google","submissionTime":"2025-02-07T00:00:00","userName":"MetalMOM o."},{"reviewId":"3ead3f90-8777-4b50-900e-a7beba9442cf","range":0,"rating":5,"reply":"Thank you for your positive feedback! We are glad to hear that you found our facility clean and our staff friendly and helpful.","replyTime":"2025-02-04T12:28:00","review":"Super clean facility & everyone that I have dealt with has been really friendly & helpful!","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Toby S."},{"reviewId":"ffa5bff3-31b1-486f-bb53-66f474a448c2","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad to hear you had a great experience at Extra Space Storage.","replyTime":"2025-02-04T17:03:00","review":"Awesome place! Friendly people. Highly recommend!!","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Ubiquitous P."},{"reviewId":"c710527b-40a6-4767-bc55-8ddfe896ce6c","range":0,"rating":5,"reply":"We're glad to hear you're finding our facility clean and accessible. Thank you for sharing your positive experience with us!","replyTime":"2025-02-05T07:43:00","review":"I'm spending a lot of time at Extra Space Storage on 114th in Wauwatosa.  It is a clean facility with easy access.  Ashley and the rest of the staff there are very friendly and helpful.  If I have to spend time in a storage unit, I'm glad it's there.","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Jennifer S."},{"reviewId":"813e9c26-0e8b-41d1-934c-d12de04bc8ee","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. We are honored to have served you multiple times and look forward to assisting you in the future.","replyTime":"2025-02-01T13:05:00","review":"Great, onsite manager and staff. Used many times and will continue to use.","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Kelly T."},{"reviewId":"3bf7379c-bb9c-4fca-865b-ee7679cdc16d","range":0,"rating":5,"reply":"We are grateful for your positive feedback on our staff's friendliness and helpfulness. Thank you for sharing your experience with us.","replyTime":"2025-01-30T07:48:00","review":"I called to  get info on a storage unit and the staff member was very friendly and helpful.","source":"Google","submissionTime":"2025-01-29T00:00:00","userName":"Kimberly J."},{"reviewId":"b3f363b7-f51c-487f-8426-17b1c7d2184c","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Andy and our facility. Thank you for choosing Extra Space Storage!","replyTime":"2025-01-24T09:18:00","review":"Andy was fantastic. We reserved online so we weren't quite sure what to do when we first arrived but he walked us through everything and walked us to our unit. Facility seems very clean and kept up. The loading area is a huge plus! We are thrilled we picked this location.","source":"Google","submissionTime":"2025-01-24T00:00:00","userName":"Ann B."},{"reviewId":"17d6805f-6717-440d-8c83-6f25bc0af47c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are glad to hear you had a great customer service experience at Extra Space Storage.","replyTime":"2025-01-10T09:47:00","review":"Great costumer service","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"Marvel C."},{"reviewId":"6b621790-9fd1-4da9-ab34-08877fa1092b","range":0,"rating":5,"reply":"We are pleased to hear that Ashley was very helpful and pleasant during your visit. Thank you for sharing your experience with us!","replyTime":"2024-12-27T10:01:00","review":"Ashley was very helpful, & Plesant!!","source":"Google","submissionTime":"2024-12-27T00:00:00","userName":"Deidra"},{"reviewId":"7a3a04fe-ce87-4a92-a7dc-eefa7fb58b50","range":0,"rating":5,"reply":"Our team is so happy you had a great experience, Shiann! If you need any assistance the future feel free to stop by or call us.","replyTime":"2024-12-24T14:04:00","review":"Friendly, Professional and Efficient!","source":"Google","submissionTime":"2024-12-26T00:00:00","userName":"Shiann G."},{"reviewId":"cbb3e661-ab80-4341-b5a7-a89f91df7894","range":0,"rating":5,"reply":"Your positive experience with Ashley and our clean facility is wonderful to hear. Thank you for sharing your feedback!","replyTime":"2024-12-19T07:50:00","review":"Ashley was great to work with and made the rental process easy! Clean facility and space! Wish this had a remote access so could open door from my car rather than getting out to punch in code, but overall a great experience so far!","source":"Google","submissionTime":"2024-12-18T00:00:00","userName":"Jynine S."},{"reviewId":"4ca84aac-8a49-4435-823f-caa70a586f26","range":0,"rating":5,"reply":"We're delighted to hear that Andy was a brilliant help and answered all your questions. Thank you for sharing your experience with us.","replyTime":"2024-12-14T13:28:00","review":"Andy was a brilliant help and answered all our questions","source":"Google","submissionTime":"2024-12-14T00:00:00","userName":"Leo F."},{"reviewId":"69720be9-6026-44ba-bbc5-32fa452d820f","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with Andy at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-12-14T13:25:00","review":"Andy was an amazing help, answers all questions and have us reasons for answers very great man","source":"Google","submissionTime":"2024-12-14T00:00:00","userName":"Wil H."},{"reviewId":"254715d8-0da5-45e8-ba64-07843fcff4db","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Andy at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-12-14T13:25:00","review":"Andy helped us so much. We were transferring units, and he walked us through everything and showed us new units. He also addressed the concerns I had about any price changes. He was extremely helpful and I'm very happy with how easy they made it for us! Every employee has always been so helpful.","source":"Google","submissionTime":"2024-12-14T00:00:00","userName":"Jaycelyn W."},{"reviewId":"3085786e-aa59-459a-ac65-8692fed0fa60","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We're privileged to have store manager Ashley providing helpful service.","replyTime":"2024-12-12T07:28:00","review":"Store manager Ashley is very helpful and accommodating. Overall the facility is kept very clean.","source":"Google","submissionTime":"2024-12-12T00:00:00","userName":"Darren K."},{"reviewId":"25701276-a1da-4022-813b-3dbbd5ebbad4","range":0,"rating":5,"reply":"We're delighted to hear that Ashley is so great to work with. Thank you for sharing your positive experience with us.","replyTime":"2024-12-11T14:06:00","review":"Ashley is so great to work with","source":"Google","submissionTime":"2024-12-11T00:00:00","userName":"Melissa P."},{"reviewId":"6cdfe1bf-f8e0-4591-967a-1ec1f0b06c99","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you for sharing your experience with Ashley at Extra Space Storage.","replyTime":"2024-12-09T12:35:00","review":"Ashley was great and answered all our questions.","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Brian E."},{"reviewId":"b653dffc-430d-4966-ac9a-3021ef293a88","range":0,"rating":1,"reply":"We regret to learn about your experience with the rate changes. Please feel free to reach out to us at (414) 323-8321 to discuss this further.","replyTime":"2024-12-06T09:13:00","review":"The constant rate changes are not worth it. My rent has increased about $10 every 4 months. I just got ANOTHER notice about another $10 increase. It’s getting ridiculous!","source":"Google","submissionTime":"2024-12-05T00:00:00","userName":"Tia W."},{"reviewId":"2fff3f53-09c1-405a-9180-0c609e693de8","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our friendly staff, clean storage, and convenient hours. Thank you for sharing your experience with us.","replyTime":"2024-12-04T09:13:00","review":"Very friendly staff, answers all my questions.  Clean and well lit storage.  Hours to drop items off are convenient for any day.","source":"Google","submissionTime":"2024-12-03T00:00:00","userName":"Jacque B."},{"reviewId":"8f8a846d-18f4-4860-af6a-04c1dc83bafa","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-11-29T10:20:00","review":"I love this storage place it’s clean and convenient and the staff are amazing","source":"Google","submissionTime":"2024-11-29T00:00:00","userName":"Lesa P."},{"reviewId":"99332c5b-0728-406e-950e-ffda3d7e2458","range":0,"rating":5,"reply":"We are happy to hear about your great service and value experience with Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-27T07:54:00","review":"GREAT SERVICE AND VALUE","source":"Google","submissionTime":"2024-11-26T00:00:00","userName":"ANTONIO S."},{"reviewId":"ae61b97a-bbf3-4032-b9bc-887c7ef2a34a","range":0,"rating":5,"reply":"We are thrilled to hear that Ashley was VERY helpful! Thank you for sharing your positive experience with us.","replyTime":"2024-11-16T07:51:00","review":"Ashley was VERY helpful!","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Tim T."},{"reviewId":"d6183d8a-d317-40b8-b75c-a067968eff22","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Marissa! We are glad Ashley was able to assist you efficiently.","replyTime":"2024-11-08T09:11:00","review":"Ashley was so helpful! Everything was fast and easy ??","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Marissa R."},{"reviewId":"de6c3db3-98d9-4f17-8d5a-551f95ed932f","range":0,"rating":5,"reply":"We're delighted to hear about your awesome experience with Andy at Extra Space Storage. Thank you for taking the time to share your feedback!","replyTime":"2024-11-07T09:23:00","review":"My experience with this company was AWSOME. Andy is very professional and effective with getting everything I needed for my move and answered all my question. Best storage place thus far!","source":"Google","submissionTime":"2024-11-07T00:00:00","userName":"Tamara W."},{"reviewId":"ce5648dc-e365-466a-bf2b-60da73954e4a","range":0,"rating":5,"reply":"Thank you for the positive feedback! We deeply respect your kind words and recommendation.","replyTime":"2024-11-02T07:51:00","review":"Very nice clean and wonderful staff highly recommend it to anyone ????????","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"Chuleta Y."},{"reviewId":"d6690e98-33b8-4cbf-a132-8f33dcfbe10a","range":0,"rating":5,"reply":"We are delighted to hear about your excellent customer service experience at Extra Space Storage. Thank you for sharing your feedback with us.","replyTime":"2024-11-02T11:59:00","review":"Excellent customer service ! Very inviting and informative service","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"SB C."},{"reviewId":"3565e237-411c-4aed-842e-19728bebd3c9","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We are glad to hear that you found our services great.","replyTime":"2024-11-01T08:32:00","review":"Great Services, Used their services twice now .","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"JOSEPH N."},{"reviewId":"884cee01-2d63-49d8-9212-18b065d46661","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Ashley. Thank you for taking the time to share your feedback!","replyTime":"2024-10-30T10:34:00","review":"Ashley was very helpful and respectful. She helped us get the unit we needed right away","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"Marlisa S."},{"reviewId":"2f2cfd28-2206-4881-aeb9-081af81213c1","range":0,"rating":5,"reply":"We're excited to hear about your positive experience with Andy at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-10-28T09:15:00","review":"Andy took his time to explain everything, best customer services and good prices, very recomended.","source":"Google","submissionTime":"2024-10-28T00:00:00","userName":"jeries s."},{"reviewId":"ba43710a-4faa-4000-8504-c8fe8a81a17e","range":0,"rating":5,"reply":"We're honored to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback! We're glad that Andy was able to assist you efficiently and that you found the process easy. It's great to know that you appreciate the new and well-maintained appearance of our facility. ","replyTime":"2024-10-28T15:33:00","review":"Honestly we came andy was cool and made the progress so easy it took us around 8 minutes to finish and have the key in hand the place is new looks great and give good felling leaving our value staff in there wish them all the best and keep doing great business.","source":"Google","submissionTime":"2024-10-28T00:00:00","userName":"Yael T."},{"reviewId":"b18de543-1900-4581-9f89-89ed8dd5a7a7","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Ashley and her team at Extra Space Storage!","replyTime":"2024-10-26T08:21:00","review":"Ashley is a great manager quick to help customers out and from what I can tell her co workers too!","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Amber C."},{"reviewId":"4c9d0241-02d3-44b3-a3d1-fe8100098215","range":0,"rating":5,"reply":"We're delighted to hear that Ashley was a HUGE help to you! Thank you for sharing your experience.","replyTime":"2024-10-26T13:46:00","review":"Ashley was a HUGE help!! She was very polite and patient. I look forward to working with her!!!","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Deniece F."},{"reviewId":"bb24e634-a117-4f09-af11-7cfd6394cfed","range":0,"rating":5,"reply":"We appreciate your kind words and are thrilled to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your feedback, Myieasha.","replyTime":"2024-10-21T11:49:00","review":"I love the customer service skills and I love the help here and I love the way they keep it clean and they keep it neat and there’s no mice or no bugs here I love that they are very helpful here.","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"Myieasha H."},{"reviewId":"d3b3890f-62f9-49f0-a446-1d3846b9736c","range":0,"rating":5,"reply":"We're glad to hear about your wonderful experience. Thank you for sharing your feedback.","replyTime":"2024-10-21T13:05:00","review":"Wonderful experience. Very helpful, answered ALL of my questions and concerns.","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"MrAmenta2"},{"reviewId":"732ef074-bd3f-4de0-ab04-3790af83941e","range":0,"rating":5,"reply":"We are thrilled to hear that Extra Space Storage is one of your favorite spots for storage. Thank you for sharing your experience!","replyTime":"2024-10-18T11:07:00","review":"This place is great! One of my favorite spots for storage. If you want a clean storage that's always accessible, come here for sure!","source":"Google","submissionTime":"2024-10-18T00:00:00","userName":"Tevonta B."},{"reviewId":"be31fca8-e699-4aad-8dce-4fbd7d79bfee","range":0,"rating":5,"reply":"Thank you for your positive feedback, Alphaeous. We are excited to hear that you received good service at Extra Space Storage.","replyTime":"2024-10-17T11:25:00","review":"Good service","source":"Google","submissionTime":"2024-10-17T00:00:00","userName":"alphaeous s."},{"reviewId":"ea419bb8-244c-48b1-997d-49e8255a039f","range":0,"rating":5,"reply":"We're happy to hear you had a great experience with our service!","replyTime":"2024-10-09T11:41:00","review":"Great service and very professional!??","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Quintez G."},{"reviewId":"9ef43985-6191-422e-af1d-97d97166949f","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that you found our staff informative and the selection and location great!","replyTime":"2024-09-30T11:37:00","review":"Staff very informative. The selection and location are great!","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"OLIVIA G."},{"reviewId":"8d58fe9a-28ea-4806-8e20-e7f60bb8d577","range":0,"rating":1,"reply":"Thank you for sharing your concerns, Bruce. We appreciate your feedback regarding the pricing of your storage unit. We understand your frustration with the change in rates and would like to address this matter directly with you. Please contact us at (414) 323-8321 to discuss this situation further.","replyTime":"2024-09-29T16:26:00","review":"I got a 5x5 for 20/mo and after 4 months they doubled the price. Yet they're still advertising 20/mo on the web page. They wait until you get your stuff moved and and then double the price, counting on you to not want to move your stuff again.","source":"Google","submissionTime":"2024-09-29T00:00:00","userName":"Bruce"},{"reviewId":"4bf61c6f-7999-46e0-9291-8e62e6b3eb5a","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with Andy at our Wauwatosa/Mayfair location. Thank you immensely for recommending us!","replyTime":"2024-09-28T13:12:00","review":"Andy at the Wauwatosa/Mayfair location was the absolute best! He made us feel like family right off the bat. Friendly, knowledgable and transparent. What more could you ask for? Clean units, roomy entrance, not busy. Highly recommend!","source":"Google","submissionTime":"2024-09-28T00:00:00","userName":"Lindsay S."},{"reviewId":"50ecb2b8-ec5d-4b59-b843-315ff11c8323","range":0,"rating":5,"reply":"We are privileged to have provided top-notch customer service to you, Latrisse. Thank you for your feedback!","replyTime":"2024-09-26T15:41:00","review":"Customer service was top notch!!!!!","source":"Google","submissionTime":"2024-09-26T00:00:00","userName":"latrisse s."},{"reviewId":"64fa4cf9-958e-42a4-b4a4-1d1716d1c609","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Great to hear you found our storage solutions easy and affordable. Thank you for sharing your experience with us.","replyTime":"2024-09-21T10:44:00","review":"Great, easy, & affordable","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"DJ"},{"reviewId":"b1d9b325-fd00-488d-a81a-3b968d5ffc51","range":0,"rating":5,"reply":"Thank you for the positive feedback, Omar. We genuinely admire your great experience at Extra Space Storage.","replyTime":"2024-09-09T12:25:00","review":"Great experience","source":"Google","submissionTime":"2024-09-09T00:00:00","userName":"Omar"},{"reviewId":"882daf92-819a-4654-aad4-7f3648072cee","range":0,"rating":5,"reply":"Your positive experience is appreciated. We're glad Ashley was helpful and that you found the environment clean.","replyTime":"2024-09-06T13:00:00","review":"Ashley was super nice and very responsive to my questions and concerns …. Clean environment.","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Desha C."},{"reviewId":"1095ffa6-51e0-4269-a445-66186b9f7798","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are excited to hear that you had a great experience with our customer service.","replyTime":"2024-08-31T11:28:00","review":"Great customer service. Very efficient and pleasant to work with.","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Breanna M."},{"reviewId":"09b899e5-a34b-442b-8186-3ce79b76a7b0","range":0,"rating":5,"reply":"\nThank you for taking the time to share your experience, Tom. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call if you need anything.","replyTime":"2024-08-26T09:39:00","review":"Well run place, clean. One of 2 overhead doors is out of service so if there’s one large truck loading/unloading no one else can get inside. Can still get stuff in and out in the nice weather.\n\nUpgraded to 5 since the broken door was quickly repaired.","source":"Google","submissionTime":"2024-08-29T00:00:00","userName":"Tom F."},{"reviewId":"e1da6249-06dd-4388-bbe8-ad7384dcf5df","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with our storage facility. Thank you for recommending us!","replyTime":"2024-08-28T15:44:00","review":"This was a great place to put my summer storage in! I had zero problems, and it was hassle free. Would highly recommended.","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Jackey F."},{"reviewId":"2be3b148-6bdc-4c56-ab90-dcf4f52b3b49","range":0,"rating":3,"reply":"\nThank you for taking the time to share your experience, Tom. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call if you need anything.","replyTime":"2024-08-26T09:39:00","review":"Well run place, clean. One of 2 overhead doors is out of service so if there’s one large truck loading/unloading no one else can get inside. Can still get stuff in and out in the nice weather.","source":"Google","submissionTime":"2024-08-26T00:00:00","userName":"Tom F."},{"reviewId":"8ffa2ae3-b538-4383-af3f-8fc411326ff0","range":0,"rating":5,"reply":"Your review is greatly appreciated. We are thrilled to hear about your positive experience with Ashley and her excellent customer service. It's wonderful to know that she was able to assist both you and your family effectively, answering all your questions and helping you find the best rate. Thank you for taking the time to share your feedback with us!","replyTime":"2024-08-21T10:34:00","review":"Ashley was very sweet and patient with me and my family. Great customer service, I was on the phone with my family while she assisted them in finding a unit and she still was able to answer all of my questions and help us get the best rate.","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"JaMisha M."},{"reviewId":"7a1a5179-1c92-4f36-a95c-dd4b222c73cd","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, Gianna! We are here for you if you need anything.","replyTime":"2024-05-02T23:28:00","review":"great experience renting a storage. Facility is very clean and well kept.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Gianna F."},{"reviewId":"3e7b9b47-31a5-4b5b-bf68-ff0b05571433","range":0,"rating":5,"reply":"We're thrilled to hear about your great experience renting a storage at Extra Space Storage. Thank you for your positive feedback!","replyTime":"2024-08-17T10:40:00","review":"Great experience renting a storage. Facility is very clean and well kept","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"k m."},{"reviewId":"531c08bd-499a-4a05-9fc3-3c54692071e1","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Thank you for letting us know.","replyTime":"2024-08-17T15:19:00","review":"Very helpful. Great service","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Low K."},{"reviewId":"56c50e1a-cd99-470e-b147-0bd43b8c820c","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience! We're glad that Ashley was friendly and that you found our facility nice and clean.","replyTime":"2024-08-14T12:01:00","review":"Ashley was very friendly to talk to about renting a storage! The facility is very nice and clean as well!","source":"Google","submissionTime":"2024-08-14T00:00:00","userName":"Angel B."},{"reviewId":"a4128e17-43c3-4843-a19e-520912de1d09","range":0,"rating":5,"reply":"We're overjoyed to hear that you found it easy to work with us. Thank you for your feedback!","replyTime":"2024-08-10T10:02:00","review":"Easy to work with. Thank you","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Adrienne M."},{"reviewId":"9a54e861-3f20-451f-bffc-5e3e85b9c41c","range":0,"rating":5,"reply":"Thanks for your wonderful feedback! We're glad you had a great experience renting a storage unit with us. Ashley will be thrilled to hear your compliments.","replyTime":"2024-08-05T11:19:00","review":"Great experience renting a storage unit.  Ashley provided awesome customer service!!!!!","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Deanitta W."},{"reviewId":"56fc1cef-8d5c-411d-bb27-b44e9fed346d","range":0,"rating":5,"reply":"We are happy to hear that Ashley was kind and professional. Thank you for sharing your experience with us.","replyTime":"2024-08-03T07:26:00","review":"Ashley was kind and professional. She showed me various units and explained everything I need to know about renting a unit.","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Joan S."},{"reviewId":"7e9e1fce-6343-4efc-a743-e89d5873f622","range":0,"rating":5,"reply":"We're happy to hear that Ashley made your rental process easy! Thank you for your feedback.","replyTime":"2024-07-30T14:28:00","review":"Ashley was very knowledgeable and made my entire process of renting a unit very easy!! 10/10","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"Mark R."},{"reviewId":"e2f0b057-31b0-4569-aa80-426981f33f89","range":0,"rating":5,"reply":"We're glad to hear you had a nice & quick service experience with good customer service. Very helpful.","replyTime":"2024-07-25T14:01:00","review":"Nice & quick service. Good customer service. Very helpful.","source":"Google","submissionTime":"2024-07-25T00:00:00","userName":"Aaliyah D."},{"reviewId":"dbf4ece1-690b-42c1-9e00-b63db48424b1","range":0,"rating":5,"reply":"Thanks for the positive review, Cecilia! We are glad you had a great experience with Steven. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-06-28T14:59:00","review":"The staff were very helpful over the phone and throughout my visit @ Extra Space Storage assisting me with locating the storage that best fit my needs. I was smiling the entire visit these are two amazing women. Thank you ladies,the both of you are amazing","source":"Google","submissionTime":"2024-07-20T00:00:00","userName":"Cecilia K."},{"reviewId":"08c20d6a-94b3-4b33-b91f-800bcd9e11ba","range":0,"rating":5,"reply":"We are ecstatic to hear that you found our service efficient and helpful. Thank you for your wonderful feedback.","replyTime":"2024-07-11T09:25:00","review":"Very efficient and helpful.  I appreciated the follow up call.","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"C.T. U."},{"reviewId":"6c867c61-358c-4075-ba45-194a5bbde2ba","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated! We're glad Ashley was able to assist you with finding the right storage space. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-03T08:24:00","review":"My experience went quick and smooth and Ashley  was nice and very helpful. She was able to answer all of my questions and help me with the right space I needed","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"MrLoldapolo"},{"reviewId":"5ed835f2-2a5d-4463-bfd7-788a040d0777","range":0,"rating":5,"reply":"Thanks for the positive feedback, Adryanna! We greatly appreciate your kind words about our service and facility.","replyTime":"2024-07-03T08:25:00","review":"Excellent service, clean facility","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Adryanna V."},{"reviewId":"507a50c6-0f84-4dfb-979b-d59806d5db2d","range":0,"rating":5,"reply":"Thank you for your review, Tenneill. We are thrilled to hear that Ashley provided you with excellent service and was able to explain everything clearly. If you have any further questions or need assistance, please don't hesitate to reach out to us at (414) 323-8321.","replyTime":"2024-07-01T11:39:00","review":"Ashley was so wonderful, she explained the charges what I should be paying monthly and was very helpful.","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Tenneill D."},{"reviewId":"89c9f338-3911-490e-9a10-be690cf307fc","range":0,"rating":5,"reply":"Thanks for the awesome review, Ja'kira! It's great to know our team was able to provide you with great customer service! Don't hesitate to stop by the office or contact us at (414) 323-8321 if you need anything.","replyTime":"2022-10-07T11:54:00","review":"Great service thank you Ashley for always being a great help I really appreciate it","source":"Google","submissionTime":"2024-06-27T00:00:00","userName":"Ja'Kira A."},{"reviewId":"a15b29d5-00d0-4fb2-9629-98949c64c7a4","range":0,"rating":5,"reply":"Thank you for your kind words about Ashley! We are thrilled to hear about your great experience at Extra Space Storage.","replyTime":"2024-06-26T11:36:00","review":"I had a very great experience with Ashley she’s an awesome worker!","source":"Google","submissionTime":"2024-06-26T00:00:00","userName":"Destiny W."},{"reviewId":"14afcb01-fb5d-40d5-ab67-c4e219971184","range":0,"rating":5,"reply":"Thank you for the excellent rating, D! We're happy Ashley was able to provide a smooth rental experience. Please call us at 888-storage whenever you need us.","replyTime":"2024-01-10T13:10:00","review":"Excellent customer service. I truly appreciate all the help!","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"D M."},{"reviewId":"b56073d2-7b3a-49b7-be5d-fb574bd64f20","range":0,"rating":5,"reply":"Thanks for the positive feedback, Andrea! We appreciate your kind words about Ashley and our facility. We strive to provide excellent service and a clean, convenient storage experience.","replyTime":"2024-06-26T07:42:00","review":"I've had a great experience - Ashley has been extremely responsive, helpful, and resourceful.  The facility is also very clean and conveniently located.","source":"Google","submissionTime":"2024-06-25T00:00:00","userName":"Andrea R."},{"reviewId":"822e7dff-07c1-4b82-92fa-49d1a911b1ba","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Ashley truly is a valuable member of our team.","replyTime":"2024-06-24T13:56:00","review":"Ashley was a really great help Really appreciate her!","source":"Google","submissionTime":"2024-06-24T00:00:00","userName":"Jazzmin B."},{"reviewId":"77441404-d74e-4ad8-9fe0-a488f1db3994","range":0,"rating":5,"reply":"Thank you immensely for your review. We are thrilled to hear that Ashley provided you with exceptional service. We strive to cater to all our customers' needs promptly. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-19T09:16:00","review":"Thank you Ashley for being so kind. It makes a big difference to have someone cater to your needs and do it expeditiously.","source":"Google","submissionTime":"2024-06-19T00:00:00","userName":"Repentand B."},{"reviewId":"3fcf9a59-97bf-4106-bacb-3e03267c0798","range":0,"rating":5,"reply":"We're happy to hear about your wonderful experience with our knowledgeable and helpful sales person. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-18T09:23:00","review":"I had a very wonderful experience. The sales person was very knowledgeable and helpful.","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"LEWIS B."},{"reviewId":"12e97ba3-2fb6-4c50-a0fd-dda64b1c7425","range":0,"rating":5,"reply":"Hello, Robin. Thank you for the review. We're so glad Amber could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2024-06-13T14:54:00","review":"Amber did an amazing job!…Very informative and helpful!…","source":"Google","submissionTime":"2024-06-13T00:00:00","userName":"Robin W."},{"reviewId":"2e24c1ae-2995-4aae-afe9-4ed4ecf399cd","range":0,"rating":5,"reply":"We are glad to hear that Ashley was able to assist you in finding the right storage unit. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-09T11:29:00","review":"Ashley Giesler was very helpful in getting me the correct size storage unit needed.  Enrollment was fast and easy. Great job Ashley.  Ingrid Jere","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Ingrid J."},{"reviewId":"d231c637-aadf-4268-9253-9336004ae604","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us. We're glad to hear that Ashley provided you with excellent service and that you found our premises clean and secure. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-04T13:01:00","review":"Ashley was super helpful and helped me get situated quickly and efficiently. Premises are nice and clean and secure.","source":"Google","submissionTime":"2024-06-04T00:00:00","userName":"Christy L."},{"reviewId":"beafb527-37bc-4d14-a21b-3e6f72ab7975","range":0,"rating":5,"reply":"We are privileged to have provided you with great customer service. Thank you for taking the time to recommend us as the spot to go! It is our goal to provide our customers with the best possible experience, and we are glad to hear that we have met your expectations. We appreciate your business and hope to see you again soon.","replyTime":"2024-05-28T12:23:00","review":"Great Customer service!! Can ask for help without feeling like a bother, A worker, Ashley was very nice & respectful. Made my experience so easy & definitely would recommend this spot as the spot to go!","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"babg g."},{"reviewId":"d8904f8e-0aa5-4366-8b59-6601d663e607","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We are thrilled to hear about your awesome experience with Catherine at our Grafton facility. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-24T14:45:00","review":"Awesome experience and top notch service with the manager on duty, Catherine Mayrand at the grafton facility.","source":"Google","submissionTime":"2024-05-24T00:00:00","userName":"Thomas B."},{"reviewId":"d5210fe8-ada7-4f38-bd14-5fdd9b22d9b7","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear that Ashley was able to help you with your first storage unit. If you have any more questions or need assistance, feel free to give us a call at (414) 323-8321.","replyTime":"2024-05-17T12:57:00","review":"Ashely was very helpful with setting me up with my first storage unit. Thank you!","source":"Google","submissionTime":"2024-05-17T00:00:00","userName":"Malik H."},{"reviewId":"d9e3c55c-09bf-4fcd-b13a-65cc6458030a","range":0,"rating":5,"reply":"We are grateful for your positive feedback about Ashley! Thank you for choosing Extra Space Storage. If you ever need anything, don't hesitate to reach out at (414) 323-8321.","replyTime":"2024-05-16T09:52:00","review":"Ashley was fast, knowledgeable and soooooooooo nice!  I didn’t shop around for pricing before coming here and I’m glad I came here first! Great experience!","source":"Google","submissionTime":"2024-05-15T00:00:00","userName":"Allencia B."},{"reviewId":"65146160-99b0-409a-ab15-3ffbdf0ba4f6","range":0,"rating":5,"reply":"Thank you for the review, Carli! We pride ourselves on having a friendly, accommodating staff and are so happy Ashley was able to assist you! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-05-09T14:17:00","review":"Very good! Ashley was a very helpful. Good experience.","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"carli G."},{"reviewId":"1ac5f5a4-0205-4af7-990d-dbeda0114cea","range":0,"rating":5,"reply":"Thank you for the kind words, Ryina! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-30T10:13:00","review":"Ruby has the greatest service","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Ryina P."},{"reviewId":"5b884caa-2720-4cf0-824a-c2c2e6dcc92b","range":0,"rating":5,"reply":"Hi Briana, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-30T10:06:00","review":"This place is awesome and is very clean. I really like the clean part","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Briana P."},{"reviewId":"2ef04cf3-21eb-4984-9b33-fcdce038da74","range":0,"rating":5,"reply":"Hello, Quinton. Thank you for the 5-star review! We're so happy Ruby could help. As always, we're here to help at 888-storage whenever you need us.\n","replyTime":"2024-04-29T10:56:00","review":"Ruby was extremely helpful. I was very comfortable being a 1st time customer.","source":"Google","submissionTime":"2024-04-26T00:00:00","userName":"Quinton F."},{"reviewId":"cd70139e-b472-45ce-96ce-a7494c31ad45","range":0,"rating":5,"reply":"We think Ashley is great too! Thanks for the positive review, Rodney. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-23T11:43:00","review":"Ashley was amazing and her service was nothing less but top tier. Highly recommended","source":"Google","submissionTime":"2024-04-22T00:00:00","userName":"Rodney G."},{"reviewId":"e0a3c3e3-6453-40f2-8740-635c79d63d3c","range":0,"rating":5,"reply":"Thank you for the kind words, Nathan! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-12T14:38:00","review":"Great service and knowledge!","source":"Google","submissionTime":"2024-04-12T00:00:00","userName":"Nathan T."},{"reviewId":"d551e040-e491-4d23-adc6-4be5d530459d","range":0,"rating":5,"reply":"Thank you for the review, Sierra! We pride ourselves on having a friendly, accommodating staff and are so happy Ashley was able to assist you! We are available at 888-storage whenever you need us.","replyTime":"2024-04-10T15:33:00","review":"Ashley was soo amazing and very helpful. She worked with me and made it very easy for me to purchase a rental","source":"Google","submissionTime":"2024-04-10T00:00:00","userName":"Sierra G."},{"reviewId":"5fd4ee27-741c-4c9f-ac72-69d637b975e3","range":0,"rating":1,"reply":"Abi, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-04-08T08:18:00","review":"HORRIBLE customer service. We reserved a unit online and paid a premium price to be able to select our unit. We got to the end of the process and were assigned a unit. I went to the unit map to find where my unit was located since I didn't get to pick, and it was no where to be found on the map. I called the customer service line for help and spoke to two separate people who were not helpful in finding the unit or explaining why I didn't get to pick my unit after paying to do so. I asked for a full refund, and I was told that there was nothing she could do and that I would have to try to reach out to the district manager tomorrow to see if they'd do it.","source":"Google","submissionTime":"2024-04-07T00:00:00","userName":"Abi S."},{"reviewId":"0b2e6873-1cf0-4a8f-83d5-4e64bb233fb7","range":0,"rating":5,"reply":"Hi Margaret, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Asia! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-23T16:53:00","review":"Asia N. was great in showing us the options for unit sizes available, and very kind and knowledgeable.","source":"Google","submissionTime":"2024-03-23T00:00:00","userName":"Margaret N."},{"reviewId":"d12c6b54-032d-48d7-97e7-467958f52877","range":0,"rating":5,"reply":"Hi Charlene, your kind words are appreciated! We make it a priority to provide clean, well-lit facilities and are so glad to hear your experience reflects that. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-03-16T15:11:00","review":"I was treated with high respect.  Everything was explained really really good . The storage place is really clean and well lit . The people I talked to on the phone was excellent with explaining everything .","source":"Google","submissionTime":"2024-03-16T00:00:00","userName":"charlene w."},{"reviewId":"29870736-7611-4ae0-a16d-a7d639f9eb75","range":0,"rating":5,"reply":"Hi Nicole, thank you for your review! We're so happy to hear that your experience with Ashley and the cleanliness of the facility has been positive! Please call us at 888-storage whenever you need us.\n","replyTime":"2024-03-11T11:44:00","review":"Prices are decent, storage was clean. Ashley helped me, she was nice and made sure I understood what I was buying.","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Nicole L."},{"reviewId":"17c9358b-3404-469f-974a-c1765cfef743","range":0,"rating":5,"reply":"Thank you, Todd. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2024-02-28T09:25:00","review":"Very helpful with answering  my questions","source":"Google","submissionTime":"2024-02-28T00:00:00","userName":"Todd M."},{"reviewId":"4c9bb960-6d9f-4690-9cea-1b5b462594db","range":0,"rating":4,"reply":"Thank you, Carl. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2024-02-19T17:12:00","review":"Very happy with the storage space selections","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Carl R."},{"reviewId":"7284802e-91e9-42bf-821f-46da63febc57","range":0,"rating":4,"reply":"Thank you for the excellent rating, Donna! We're happy we were able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.","replyTime":"2024-02-15T10:12:00","review":"Easy online signup. Easy to find location and unit. Clean facility.","source":"Google","submissionTime":"2024-02-14T00:00:00","userName":"Donna J."},{"reviewId":"f4abfdfe-1239-4f49-8fd6-3c6a9f66f3f1","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Brandi! We're so happy to hear Asia was able to make your rental process quick and hassle-free! Give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2024-02-06T12:05:00","review":"Asia helped me complete the booking and she was awesome, answered all my questions and was super quick.","source":"Google","submissionTime":"2024-02-06T00:00:00","userName":"Brandi L."},{"reviewId":"54d3422d-da78-42eb-b997-a69721e86f29","range":0,"rating":4,"reply":"Thank you for the excellent rating, L.s! We're happy Ashley was able to provide a smooth rental experience. Please call us at 888-storage if you need anything.","replyTime":"2024-02-05T13:15:00","review":"Stopped in to get a unit Ashley was nice and made things easy","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"L.s"},{"reviewId":"fc44a406-8e4d-4f22-af7f-3ae47cf2bbe8","range":0,"rating":5,"reply":"Hi David, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.\n","replyTime":"2024-01-28T15:59:00","review":"Very clean","source":"Google","submissionTime":"2024-01-28T00:00:00","userName":"David L."},{"reviewId":"cb7fb43c-a681-481d-a913-94736a51b612","range":0,"rating":5,"reply":"Hi Connie, thanks so much for your review! We are thrilled to hear your experience with Ashley and Nelson was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2024-01-26T14:11:00","review":"I had the best customer service ever from Ashley  Giesler and Asia Nelson. They were both so pleasant And helpful and Ashley took the time on my first visit to walk me through the processes.\nMany Thanks!!!","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Connie W."},{"reviewId":"4a36b2da-a868-4514-990d-27411593bf7f","range":0,"rating":1,"reply":"Your feedback is very important to our team, Tamiah. We're sorry to hear you're unhappy with your experience. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give a 30-day written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.","replyTime":"2024-01-22T08:37:00","review":"Initially, I was very impressed by this storage facility. I signed my contract in late November. Last week I received notification that my monthly price will be increasing by ~$40 per month. They nearly doubled the price. I think this is ridiculous. Clearly the use the “web rate” to lure in customers and then increase your bill only a few months later. It’s almost predatory.  Will be taking my business elsewhere.","source":"Google","submissionTime":"2024-01-21T00:00:00","userName":"Tamiah"},{"reviewId":"3a31e209-b717-4128-b41a-52fc53c01862","range":0,"rating":5,"reply":"We think Ashley is great too! Thanks for the positive review, Deja. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-19T11:02:00","review":"Ashley was great! Thank you so much!","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"Deja M."},{"reviewId":"b327cc04-88da-41d2-9501-bfd635fa5642","range":0,"rating":5,"reply":"Hi Julian, thanks so much for your review! We are thrilled to hear your experience with Ashley was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2024-01-16T10:50:00","review":"The sale person (Ashley)was great and the experience extremely easy","source":"Google","submissionTime":"2024-01-17T00:00:00","userName":"julian G."},{"reviewId":"7d72d304-5a03-4da8-88ea-b401d55ce665","range":0,"rating":5,"reply":"Thank you for the kind words, Christopher! We're committed to providing excellent customer service. We're glad our team was very helpful and considerate. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2024-01-15T18:51:00","review":"Great customer service. The 2 ladies I have dealt with at the Burleigh location are both very helpful and considerate.","source":"Google","submissionTime":"2024-01-15T00:00:00","userName":"Christopher A."},{"reviewId":"bfe0bfdf-b7bc-484e-8969-a24298047174","range":0,"rating":5,"reply":"Thank you for the excellent rating, Marcus! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-12T15:13:00","review":"Great","source":"Google","submissionTime":"2024-01-12T00:00:00","userName":"Marcus L."},{"reviewId":"9f7d1934-6bab-489c-a333-9fa1f110c915","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ricky! We're happy we were able to provide a smooth rental experience. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2023-12-31T11:34:00","review":"Very fast and easy process I was able to get space unload my stuff and was on my way in a matter of minutes (15-20). Also the CUSTOMER SERVICE was awesome.","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"Ricky N."},{"reviewId":"b0dd249b-5148-4b4e-af28-11d767590842","range":0,"rating":5,"reply":"Thank you for the review, Myieasha! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you have any questions, let us know at 888-storage.","replyTime":"2023-12-13T11:22:00","review":"I Love It Their Thanks For Having It","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"Myieasha H."},{"reviewId":"23fe47cc-9e39-4cac-bc9e-af836e9c35fc","range":0,"rating":5,"reply":"Thank you for the review, Antonio! We pride ourselves on having a friendly, accommodating staff and are so happy Ashley and Asia were able to assist you! If you have any questions, let us know at 888-storage.","replyTime":"2023-12-10T12:58:00","review":"GREAT SERVICE FROM ASHLEY AND ASIA VERY FRIENDLY AND PROFESSIONAL... ALSO HAVE THE BEST PRICES AROUND TOWN","source":"Google","submissionTime":"2023-12-09T00:00:00","userName":"ANTONIO S."},{"reviewId":"47ecf57b-e99a-45e1-9693-4abf3557c2e3","range":0,"rating":5,"reply":"Thank you for your feedback, Eric! Providing renters with clean and convenient facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2023-12-09T11:38:00","review":"Very responsive and helpful. Facility is very convenient and clean.","source":"Google","submissionTime":"2023-12-08T00:00:00","userName":"Eric H."},{"reviewId":"7e01dd0d-0ce9-4426-b710-d7f76c40dbee","range":0,"rating":5,"reply":"Thank you, Cherrie! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (414) 323-8321 if anything comes up!","replyTime":"2023-12-01T13:52:00","review":"A total STEP UP from rat infested Life Storage. First impressions are everything and the greeted me with respect and answered all of my questions quickly and efficiently. Thanks! I look forward to storage here!","source":"Google","submissionTime":"2023-12-01T00:00:00","userName":"Cherrie"},{"reviewId":"26503f96-5acb-4c91-81d7-b28c45bb700e","range":0,"rating":5,"reply":"Thank you, Beatriz. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. Please call us at 888-storage whenever you need us.","replyTime":"2023-11-29T09:47:00","review":"Great facility and management!","source":"Google","submissionTime":"2023-11-29T00:00:00","userName":"Beatriz L."},{"reviewId":"a32ab271-f281-41dc-85ce-142d3468ff0e","range":0,"rating":3,"reply":"Your feedback is very important to our team, Laural. We're sorry to hear you're unhappy with your experience. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We'd love a chance to talk with you directly, please call us at 888-storage so we can further assist.","replyTime":"2023-11-30T08:16:00","review":"After promo rate and quoted monthly rate of $63, rent was increased to $112 for a 10x5 unit. RIDICULOUS","source":"Google","submissionTime":"2023-11-29T00:00:00","userName":"Laural C."},{"reviewId":"c1b623f5-bfff-457f-807e-bd05c9e3dbb1","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Daniel. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you? \n","replyTime":"2023-11-18T12:45:00","review":"Do not use. Rented online for $100 a month. Moved things in, and received a notice within 90 days my rate would more than double to $209 monthly. I called and was told it was a “promotional price” even though their own website is renting the same sized unit for $79.00 with an “in store price” of $140. While there may be need for incremental price increases, doubling price in the first 90 days simply a bait and switch.","source":"Google","submissionTime":"2023-11-18T00:00:00","userName":"Daniel H."},{"reviewId":"687e66bb-7d8f-4cd9-9b2f-f2e6a14901fd","range":0,"rating":1,"reply":"Irina, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (414) 323-8321 so that we can learn more about your experience. ","replyTime":"2023-11-18T17:26:00","review":"STAY AWAY!  Recent renter of three months. Website listed a price. Now get something in the mail that says it will increase by 100%. The rude customer service person said that was a promotional price that ended. Just trying to save others before they waste their time and money.\n\nIt is essential for businesses to be transparent about pricing. Trust is the foundation of any successful business-customer relationship, and it's crucial for businesses to prioritize honesty and integrity. Unfortunately this business DOES NOT.","source":"Google","submissionTime":"2023-11-18T00:00:00","userName":"Irina F."},{"reviewId":"a774d1ef-ed40-44e1-9de3-59b0e77b47a5","range":0,"rating":5,"reply":"Hi Liz, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2023-11-11T16:15:00","review":"Very clean facility. 2 big bays to drive in to unload and plenty of carts available to assist your move. Only thing I would say is the entry door and elevator could be wider. Otherwise, so far so good!","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"Liz"},{"reviewId":"add35201-4766-4743-8a6e-6590b6654da8","range":0,"rating":5,"reply":"Thank you for the excellent rating, D2k! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage whenever you need us.","replyTime":"2023-11-06T14:24:00","review":"Quick and easy set-up.  Reasonable-pricing.","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"D2K P."},{"reviewId":"c61c6d4e-a140-4b70-a6ab-05b8a6c1dbd7","range":0,"rating":5,"reply":"Hi Caseload, thank you for your review. We're glad our team was able to help! Stop by our office if you need anything in the future!","replyTime":"2022-09-09T17:37:00","review":"Truly a great help","source":"Google","submissionTime":"2023-11-01T00:00:00","userName":"Caseload K."},{"reviewId":"53a0e7bd-6e87-4e0a-9c6e-6c1a140c358b","range":0,"rating":5,"reply":"Hi Kevin, thank you for your review! We're so happy to hear that your experience with our team and the cleanliness of the facility has been positive. Please call us at 800-800-3456 if you need anything.","replyTime":"2023-10-27T14:51:00","review":"So far so good. Pleasant staff, clean facility.","source":"Google","submissionTime":"2023-10-27T00:00:00","userName":"Kevin “."},{"reviewId":"4974f205-5cbe-4487-8155-7958f9cd520e","range":0,"rating":5,"reply":"Thank you for the review, Tyler! We pride ourselves on having a friendly, accommodating staff and are so happy Ashley was able to assist you! You can reach us at 888-storage  if you need anything.","replyTime":"2023-10-27T14:59:00","review":"Ashley was superb, knowledgeable, patient and overall a perfect help.\nSimple and seamless process!","source":"Google","submissionTime":"2023-10-27T00:00:00","userName":"Tyler D."},{"reviewId":"60aa72c8-351f-45a6-85b2-fdce51944bee","range":0,"rating":5,"reply":"Hi Satish, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-10-20T16:28:00","review":"Great place to store your personal items. Staff communicates well and they are friendly.","source":"Google","submissionTime":"2023-10-20T00:00:00","userName":"Satish R."},{"reviewId":"62e1f05d-c9e8-4022-9746-9a2c8c615a94","range":0,"rating":5,"reply":"Thank you for the kind words, Aliyah. We're glad Ashley was helpful and kind! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2023-10-19T09:28:00","review":"I loved Ashley service she was very helpful and kind. I appreciate the warmness!","source":"Google","submissionTime":"2023-10-18T00:00:00","userName":"Aliyah W."},{"reviewId":"9ff8d7f0-706f-47b9-8857-7c615f8a2fe9","range":0,"rating":5,"reply":"Dom, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n ","replyTime":"2023-10-19T09:36:00","review":"Quick and easy. Great location, detailed explanation of services and great follow up.","source":"Google","submissionTime":"2023-10-18T00:00:00","userName":"Dom S."},{"reviewId":"4182ba9e-e1ec-491f-87d9-1abc7d794cc6","range":0,"rating":5,"reply":"Thank you John! We pride ourselves on keeping our storage facility clean, organized and well-lit and are thrilled to hear your experience reflects that! Please call us at 888-storage if you need anything.","replyTime":"2023-10-19T11:38:00","review":"Clean and well lighted, easy access.","source":"Google","submissionTime":"2023-10-18T00:00:00","userName":"John D."},{"reviewId":"9fa0b371-25dd-486b-aaec-87ec0dde38ba","range":0,"rating":5,"reply":"Thank you for the review, Anzal! We pride ourselves on having a friendly, accommodating staff and are so happy Asia and Ashley were able to assist you! We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-10-16T14:56:00","review":"Asia and Ashley were helpful answering my questions and helped me switch units","source":"Google","submissionTime":"2023-10-16T00:00:00","userName":"Anzal M."},{"reviewId":"353862c5-7b0e-4f7d-ac6c-da13cb7af34d","range":0,"rating":5,"reply":"We think Ashley is great too! Thanks for the positive review, Shayla. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-10-14T15:07:00","review":"Ashley was great with helping me with my first storage unit. Very polite and friendly. Highly recommend :)","source":"Google","submissionTime":"2023-10-14T00:00:00","userName":"Shayla E."},{"reviewId":"f0b0aa82-2245-470e-9c69-32f49d2f7896","range":0,"rating":5,"reply":"Hi Justine, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashley! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-10-13T09:52:00","review":"Ashley was very inviting, helpful and professional. The storage and office was clean and well lit. We were showed different sizes and informed about all costs. The rates are very fair and the first month is free.","source":"Google","submissionTime":"2023-10-13T00:00:00","userName":"Justine F."},{"reviewId":"fabe4fff-1ca3-4b00-9300-d97cb713ce09","range":0,"rating":5,"reply":"Thank you, Mia. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-10-11T09:20:00","review":"best storage unit!","source":"Google","submissionTime":"2023-10-11T00:00:00","userName":"mia l."},{"reviewId":"47593ab7-b3d6-431f-ac2e-429697e48cd9","range":0,"rating":5,"reply":"Hi Kattie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2023-09-26T09:32:00","review":"Very friendly and helpful made it easy.","source":"Google","submissionTime":"2023-09-26T00:00:00","userName":"Kattie M."},{"reviewId":"6e35e2ed-e120-4481-85e5-47721624b2ac","range":0,"rating":5,"reply":"Hi Amelia, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-09-22T13:51:00","review":"Very clean and professional","source":"Google","submissionTime":"2023-09-22T00:00:00","userName":"Amelia H."},{"reviewId":"5287cb55-3422-461d-86df-ec6f4939fc97","range":0,"rating":5,"reply":"Hi Maria, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashley! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-18T09:22:00","review":"Ashley was amazing made sure I got the best deal!!! Very patient!!!","source":"Google","submissionTime":"2023-09-16T00:00:00","userName":"Maria B."},{"reviewId":"31e33a7e-a1bc-4cb4-96f3-8da17df1de76","range":0,"rating":5,"reply":"Hi Marleena, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashley! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-18T08:38:00","review":"Ashley was amazing!!!!!","source":"Google","submissionTime":"2023-09-16T00:00:00","userName":"Marleena H."},{"reviewId":"8b74878e-6bf6-42ed-a017-83ad744d5c62","range":0,"rating":5,"reply":"Thank you for taking the time to leave us a review, Judy. We appreciate your positive feedback about our storage facility in Wauwatosa. We're glad to hear that you find our facility convenient, and are glad our team has been helpful. Your suggestions will be reviewed internally so we can work to improve in the future. Thank you again for your review, and if you have any further questions or concerns, please feel free to reach out to us at 888-storage. We value your business and appreciate your feedback.","replyTime":"2023-09-07T09:23:00","review":"Extra Space storage in Wauwatosa is awesome! The entry door is tall and wide and easy to access. The carts are amazing to have when loading and unloading.  The elevator is a very convenient feature and the hours are great. Customer service has also been very good and helpful. CONS:  I am not a fan of paying $20 for a cylinder lock that my son will likely never use again. I also suggest that some adjustment be made to allow customers to remain in ther vehicles when entering the access code for entry...this is very difficult for persons with disabilities and also a bit unnerving to have to exit one's vehicle when alone on a dark night.","source":"Google","submissionTime":"2023-09-07T00:00:00","userName":"Judy C."},{"reviewId":"fe31ca25-cddc-44a7-8bad-d994332c57f2","range":0,"rating":5,"reply":"Hello, Bynglisa. Thank you for the review. We're so glad Ashley could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-09-07T09:45:00","review":"Ashley is the BEST!! She helped me through a rough time and found me the perfect unit at the best possible pricing.  What a gal!","source":"Google","submissionTime":"2023-09-06T00:00:00","userName":"Bynglisa L."},{"reviewId":"daa5f452-695f-4a26-ab03-9a8f49a9bcf4","range":0,"rating":5,"reply":"We appreciate the review, Teresa. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions. ","replyTime":"2023-09-05T15:28:00","review":"Had an apartment fire (not our fault) and had to find a place to store what could be salvaged and Ashley was wonderful to work with. I could see the smile right through the phone it truly was nice during this difficult time. Thanks Ashley.","source":"Google","submissionTime":"2023-09-05T00:00:00","userName":"Teresa L."},{"reviewId":"482e169a-5601-4184-b385-7c1e7a58f3fa","range":0,"rating":5,"reply":"Hi Christine, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashley! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-08-29T09:26:00","review":"We discovered this facility and we are thrilled! Ashley has offered first class service and going above and beyond to get us set up. Highly recommend!!","source":"Google","submissionTime":"2023-08-29T00:00:00","userName":"Christine H."},{"reviewId":"14866799-64fc-4855-b902-982209e74125","range":0,"rating":1,"reply":"Thank you for sharing your feedback with our team, Latrice. We're sorry you had a negative experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.","replyTime":"2023-08-27T13:48:00","review":"The premise is to offer cheap or competitive rates then will continue to raise your rates on a regular basis.  They send the cards in the mail that they are increasing your rent  even though all other correspondence is via email.   You will end up paying way more than you agreed to when you first signed up for a storage unit.","source":"Google","submissionTime":"2023-08-26T00:00:00","userName":"Latrice K."},{"reviewId":"a9f59274-0fef-40c1-a28c-0dfa26b71deb","range":0,"rating":5,"reply":"Hi Lene, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Give us a call at 888-storage or stop by the office if you need anything!\n\n","replyTime":"2023-08-21T12:56:00","review":"I just purchased a beautiful clean space for storage.","source":"Google","submissionTime":"2023-08-21T00:00:00","userName":"Lene N."},{"reviewId":"aed21445-8d1f-4774-967c-d98d1c4a3d98","range":0,"rating":4,"reply":"Hi Garett, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2023-08-16T10:13:00","review":"Clean and conveniently located. Customer service experience was great, nice and welcoming upon entry with a quick viewing of couple storage units.","source":"Google","submissionTime":"2023-08-14T00:00:00","userName":"Garett N."},{"reviewId":"17a15a76-7a1a-42d4-b2fe-a2a15149df15","range":0,"rating":5,"reply":"Hi Tatyana, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2023-07-25T09:35:00","review":"Great customer service","source":"Google","submissionTime":"2023-07-25T00:00:00","userName":"tatyana j."},{"reviewId":"34465183-d232-4a79-b5ff-bd1cd0fa2e3d","range":0,"rating":5,"reply":"Hi Lexi, thank you for your review. We're glad Ashley and Asia were extremely helpful, made the move-in process a breeze, and answered all of your questions. Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-07-18T16:18:00","review":"Ashley and Asia were extremely helpful! They made the move-in process a breeze and answered all of my questions the day I moved in. Thanks ladies!","source":"Google","submissionTime":"2023-07-18T00:00:00","userName":"Lexi T."},{"reviewId":"f4d8f888-8f17-4901-ac97-3807107cd366","range":0,"rating":5,"reply":"Hi Lennette, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Asia! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-07-13T14:53:00","review":"Asia helped me and she was so nice!!! Very informative and sweet","source":"Google","submissionTime":"2023-07-13T00:00:00","userName":"Lennette L."},{"reviewId":"c071c62a-6637-4547-b914-5d6ad5a398b7","range":0,"rating":5,"reply":"Hi Jamie, thank you for your review. We're glad our team was very friendly and answered all your questions. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please stop by the office or call us at 888-STORAGE if we can help you with anything! ","replyTime":"2023-07-12T18:51:00","review":"The staff was very friendly and answered all my questions. The location was very clean. I'm glad to have a unit at this facility.","source":"Google","submissionTime":"2023-07-12T00:00:00","userName":"Jamie L."},{"reviewId":"9d3a65f2-2d35-4367-8b2b-5ce81b1b4f76","range":0,"rating":5,"reply":"Hi Steve, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2023-07-07T09:27:00","review":"Very efficient. Easy to get a rental set-up.","source":"Google","submissionTime":"2023-07-07T00:00:00","userName":"Steve A."},{"reviewId":"7833555f-96d3-4435-8ff4-1bdfcc9e3dbf","range":0,"rating":5,"reply":"Hi Kaylah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2023-07-07T11:38:00","review":"This is my favorite storage place. Always professional with reasonable prices. 10/10","source":"Google","submissionTime":"2023-07-07T00:00:00","userName":"Kaylah M."},{"reviewId":"411ea360-5486-49e0-a760-be048350bd56","range":0,"rating":5,"reply":"Hi Mark, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2023-07-07T14:53:00","review":"First class operation","source":"Google","submissionTime":"2023-07-07T00:00:00","userName":"Mark S."},{"reviewId":"b7b9e5d9-d33b-434f-9caf-d15df9807cbf","range":0,"rating":5,"reply":"Hi Amanda, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.","replyTime":"2023-06-28T09:26:00","review":"Amazing space and SUPER CLEAN!!!! LOVE IT HERE!","source":"Google","submissionTime":"2023-06-28T00:00:00","userName":"amanda w."},{"reviewId":"1bfe7a68-2b78-41bb-b90d-363107d0c593","range":0,"rating":5,"reply":"Thank you for the excellent rating, Alex! We're happy we were able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-06-28T14:43:00","review":"Great service! Quick and easy","source":"Google","submissionTime":"2023-06-28T00:00:00","userName":"Alex G."},{"reviewId":"ef398c4d-bf59-4cf3-b7bd-055a5f8e03c8","range":0,"rating":5,"reply":"We think our agent is great too! Thanks for the positive review, Anneka. Please stop by the office or call us at 888-STORAGE if we can help you with anything! ","replyTime":"2023-06-27T16:22:00","review":"The agent that assisted me was ABSOLUTELY WONDERFUL!!!!","source":"Google","submissionTime":"2023-06-27T00:00:00","userName":"Anneka G."},{"reviewId":"012e4103-7da1-46bd-b486-69e40b74a0ba","range":0,"rating":5,"reply":"Hi Jettc, thank you for your review. We're glad Asia did a great job and was very helpful. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out at 888-STORAGE if you need anything!  \n","replyTime":"2023-06-27T15:47:00","review":"Good morning, Asia here @ the Wauwatosa location did a great job very helpful, the manager Ashley was great as well, very clean place and I trained employees on customer service for several years they did great","source":"Google","submissionTime":"2023-06-27T00:00:00","userName":"jettc j."},{"reviewId":"bddf725d-618c-456e-a914-6b6b8f3576f5","range":0,"rating":1,"reply":"We're sorry to hear this, Mimi. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. ","replyTime":"2023-06-27T15:39:00","review":"While the storage space is clean and climate controlled, be warned that your rates will go up significantly each year- I think it’s every 10 months…until it’s outrageous and you’d be better off selling your stuff. My rates doubled from roughly 225/month to roughly 500/month in a little less than 3 years. Think how hard moving is before you choose Extra Storage. I finally moved all my stuff out and would never go back again. Im pretty sure the storage industry colluded and they all work the same way even though they claim not to.","source":"Google","submissionTime":"2023-06-27T00:00:00","userName":"Mimi"},{"reviewId":"5cf4ae18-8f1a-4732-9c43-1142d054d329","range":0,"rating":5,"reply":"Thank you for the excellent rating, Lisa! We're happy Ashley was able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-06-21T14:29:00","review":"Ashley was very informative. She made the process quick and easy. She was pleasing and professional. The office was clean and organized.","source":"Google","submissionTime":"2023-06-21T00:00:00","userName":"Lisa H."},{"reviewId":"1566d893-8524-4b98-8cf7-fff87b00bf70","range":0,"rating":5,"reply":"Hello, I. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-06-14T17:28:00","review":"Customer service was excellent thank you for you services ??","source":"Google","submissionTime":"2023-06-14T00:00:00","userName":"I A."},{"reviewId":"8d4d5f1b-f884-45fa-a0e1-79d867cdbbed","range":0,"rating":5,"reply":"Thank you Joe! We pride ourselves on keeping our storage facility clean, organized and well lit. We're glad your experience with Ashley was great. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-06-12T14:43:00","review":"Clean, well lit, and reasonably priced units. We rented something that was too small but Ashley helped us switch to a larger unit. She made things smooth during our chaotic move. Thanks!","source":"Google","submissionTime":"2023-06-12T00:00:00","userName":"Joe W."},{"reviewId":"2c36d736-879a-4b0d-a894-da886f3eee9b","range":0,"rating":5,"reply":"Thank you for the excellent rating, Emma! We're happy Ashley was able to provide a smooth rental experience. If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2023-06-12T14:40:00","review":"Just moved to the area. Checked out our unit and needed to upgrade spaces. Ashley was soo helpful. Called and easily sorted all it out easily. Very happy.","source":"Google","submissionTime":"2023-06-12T00:00:00","userName":"Emma H."},{"reviewId":"63b5d861-3f9e-485d-85b5-265ca611254b","range":0,"rating":5,"reply":"Hi Keke, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashely! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-06-10T16:15:00","review":"Ashley was a pleasure, she got me in and out!","source":"Google","submissionTime":"2023-06-10T00:00:00","userName":"Keke R."},{"reviewId":"eb9f25ff-f496-46ba-9cde-50ec5aa42db8","range":0,"rating":5,"reply":"Hello, Olivia. Thank you for the review. We're so glad Ashley could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-06-09T14:10:00","review":"Ashley G at the wauwatosa location was very helpful and showed me to my unit and how to use the lock.","source":"Google","submissionTime":"2023-06-09T00:00:00","userName":"Olivia C."},{"reviewId":"3e5e7375-4b72-4782-ace0-a4cb428b17da","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Super friendly and helpful,  very clean","source":"Google","submissionTime":"2023-05-26T00:00:00","userName":"Jerry"},{"reviewId":"4d3f2bf8-8cbe-423d-be19-cb09b28eda95","range":0,"rating":5,"reply":"Hi Ac, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashley. Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-05-06T10:06:00","review":"Ashley was very helpful and knowledgeable.","source":"Google","submissionTime":"2023-05-06T00:00:00","userName":"AC B."},{"reviewId":"35213224-6a33-471f-b411-8356e974cc38","range":0,"rating":5,"reply":"Hi Joanne!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (414) 323-8321 or stop by the facility! ","replyTime":"2023-05-02T09:41:00","review":"Definitely was a pleasure working with the wonderful ladies! I have no regrets going with this company and highly recommend there services!!","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Joanne G."},{"reviewId":"43a38cad-12a6-4a9c-aaef-ee92c71481d8","range":0,"rating":5,"reply":"Thank you for the excellent rating, Venkata! We're happy we were able to provide a smooth rental experience. Let us know if you have questions at 888-storage.","replyTime":"2023-05-01T10:06:00","review":"Very smooth onboarding n easy process… very friendly staff who are knowledgeable and supportive. Appreciate everyone. Glad to have chosen Extra Space Storage @Wauwatosa.","source":"Google","submissionTime":"2023-05-01T00:00:00","userName":"Venkata S."},{"reviewId":"408a493c-1a18-4c13-80e1-a757da833948","range":0,"rating":5,"reply":"Hello, Shannon. Thank you for the review. We're so glad Ashley could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-04-26T10:41:00","review":"Ashley was very pleasant and extremely helpful. The facility is clean, well kept and secure.","source":"Google","submissionTime":"2023-04-26T00:00:00","userName":"Shannon J."},{"reviewId":"2e29bb7e-cbeb-424a-b1d8-fc0ff49ee407","range":0,"rating":4,"reply":"Thank you for the kind words, Mercedes. We're glad Ashley was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2023-04-12T08:21:00","review":"Great place and good service. Ashley was a huge help.","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"Mercedes N."},{"reviewId":"4209d894-e0de-4fe8-b566-93d9d97f7ebf","range":0,"rating":5,"reply":"Hello, Rochelle. Thank you for the review. We're so glad Ashley could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-04-12T09:54:00","review":"Ashley, was extremely knowledgeable with the sizing of spaces available. Very pleasant and helpful!\n\nKeep up the great work!","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"Rochelle J."},{"reviewId":"76a518ea-a6ff-4462-a0bf-c9f87dfe11cd","range":0,"rating":5,"reply":"Hi Kyla!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (414) 323-8321 or stop by the facility! ","replyTime":"2023-01-13T10:40:00","review":"Great service! I love Ashley she’s a great help","source":"Google","submissionTime":"2023-04-11T00:00:00","userName":"Kyla M."},{"reviewId":"b7ea4cab-e96e-4a81-88ba-2fd23e18040f","range":0,"rating":5,"reply":"Hello Kim, thank you for your positive rating!  Please stop by our office or call us at (414) 323-8321 if you have any questions.","replyTime":"2023-02-11T09:45:00","review":"Everything was great","source":"Google","submissionTime":"2023-04-09T00:00:00","userName":"Kim F."},{"reviewId":"9b3055b2-b7ef-4458-8ca7-fb776269a85e","range":0,"rating":5,"reply":"We think Ashley is great too! Thanks for recommending us, Ms Perry. We're glad she keeps in contact and follows through and it is a delight! As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2021-09-02T08:06:00","review":"Ashley has been wonderful since taking over..She keeps in contact, follows through & a delight! I would definitely recommend this storage space under her keep!","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"Ms. P."},{"reviewId":"7d10d740-5755-47d0-ac9b-1e19be20e6f1","range":0,"rating":3,"reply":"Hi Nick, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We appreciate your honest feedback in regard to the maintenance of our property. We will be sure to review it further internally. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-04-07T14:47:00","review":"I was initially upset about the price increase.  Then the condition of the facility really turned me off. There was broken glass once when I visited in the drive in area.  The elevator was always smelly and damp. The hand carts were always dirty.  One time someone stole several.  My unit had rust and other debris rain down on my items from time to time when I visited.  The staff was helpful tho so that was a positive.","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"Nick S."},{"reviewId":"b89f8b36-d231-424d-9998-a4a02d6370ae","range":0,"rating":5,"reply":"Thank you, Chantell. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-04-05T09:59:00","review":"Went here to get more information and was greeted with great customer service.","source":"Google","submissionTime":"2023-04-05T00:00:00","userName":"Chantell C."},{"reviewId":"2c593e57-bcbb-446d-9c86-93fbf3398b30","range":0,"rating":5,"reply":"Hello, Russell. Thank you for the 5-star review! We're so happy we could help. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-04-06T08:46:00","review":"Good experience","source":"Google","submissionTime":"2023-04-05T00:00:00","userName":"Russell B."},{"reviewId":"4dca2fb3-7ec9-4b32-a955-256a46d1e8a5","range":0,"rating":5,"reply":"Thank you, Amber! It's wonderful to hear you had a positive experience with us and that Ashley was very helpful! Give us a call at (414) 323-8321 if anything comes up!","replyTime":"2023-04-01T12:39:00","review":"Wonderful experience!  Ashley was very helpful and made everything easy and simple.  Great workers who actually care and are helpful!","source":"Google","submissionTime":"2023-04-01T00:00:00","userName":"amber p."},{"reviewId":"a8950ca3-3ef0-45fe-aa8f-e5e95ccf3676","range":0,"rating":5,"reply":"Hi Andrew, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2023-03-25T14:28:00","review":"Staff were very helpful and friendly.  I have heard nothing but good things about this place from others so I knew exactly where I was coming when I needed to utilize a storage facility.  Driveway and parking lot were well maintained and clear when it had just finished snowing around 6 inches.","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"Andrew"},{"reviewId":"e4eafca9-6b77-4a2c-9282-19c34b85f6b3","range":0,"rating":5,"reply":"Hi, Beatriz. We appreciate your positive review. Please call (414) 323-8321 if you have any questions.","replyTime":"2023-03-24T08:04:00","review":"Great facility and management!","source":"Google","submissionTime":"2023-03-24T00:00:00","userName":"Beatriz L."},{"reviewId":"6ef14b53-5065-44af-8073-d349054ac8fb","range":0,"rating":5,"reply":"Hi James, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!\n","replyTime":"2023-03-25T08:12:00","review":"Like they said hasslefree...","source":"Google","submissionTime":"2023-03-24T00:00:00","userName":"james s."},{"reviewId":"3deddd7a-d2b6-4b6c-88b3-91bcd8524032","range":0,"rating":5,"reply":"Thank you for the kind words, Tatiana. We're glad Ashley was able to show you around and that you were met with a clean, well-lit, and accessible facility! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2023-03-11T15:05:00","review":"Went to look at the units before reserving online. Ashley was more than willing to show me around and helped me make a reservation for a unit. The place is very clean, well lit and accessible. Staff very friendly and knowledgeable.","source":"Google","submissionTime":"2023-03-11T00:00:00","userName":"Tatiana K."},{"reviewId":"87af22c8-d9e8-4559-b490-89134a2030b5","range":0,"rating":3,"reply":"Thank you for renting with us at Extra Space Storage, Molly. We want to thank you for taking the time to provide your feedback. Your suggestions will be reviewed internally so we can work on improving our customer experience in the future. Please call us at 888-storage if there is anything else we can do for you.","replyTime":"2020-03-17T12:27:00","review":"First impressions: very clean and well maintained, climate control is spot on, they provide flatbed carts for your convenience and the lift & automatic doors are in great working condition.\n\nClosing impressions: the site's maintenance seemed to deteriorate over the few years we  had our unit. The lift, carts, and garage rarely seemed clean - I brought sanitizer when we went. We noticed flooding damage to lower units when we were moving out. The facility is in need of scheduled cleaning and maintenance from a dedicated caretaker (not forcing front desk staff to do it in addition to their other duties).\n\nThey were kind enough to work with us as until prices increased much higher than the original agreed pricing.","source":"Google","submissionTime":"2023-03-02T00:00:00","userName":"Molly R."},{"reviewId":"f8479e98-9395-4f56-874b-d94e9a28eea8","range":0,"rating":5,"reply":"Thank you for the kind words, Ashlei. We're glad Ashley was able to help you save money! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2023-02-25T12:24:00","review":"As a member since 2020, Ashley saved me a lot of money! Grateful to be a member of the Extra Space family","source":"Google","submissionTime":"2023-02-25T00:00:00","userName":"Ashlei M."},{"reviewId":"f01eb4e5-bffe-4c5a-a620-fdf556bf2c90","range":0,"rating":5,"reply":"Hello, A. Thank you for the review. We're so glad Ashely could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-02-22T11:47:00","review":"Great help. Ashely was so welcoming and informative.  So glad we chose this space for our storage. Thanks so much.","source":"Google","submissionTime":"2023-02-22T00:00:00","userName":"a k."},{"reviewId":"eb5450a3-5c42-468e-b884-e2ea7dd3c5b8","range":0,"rating":5,"reply":"Hi Bryanna, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ashley! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-02-14T12:32:00","review":"Ashley was so helpful! She assisted me with all of questioning and made me feel welcomed.","source":"Google","submissionTime":"2023-02-14T00:00:00","userName":"Bryanna P."},{"reviewId":"e7c48d03-55c8-4f48-9e67-f6a6e133cbd9","range":0,"rating":4,"reply":"Hi Lazy! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (414) 323-8321 or stop by the facility! ","replyTime":"2023-02-07T15:49:00","review":"They let me use there bathroom and it was fairly decent for a public bathroom","source":"Google","submissionTime":"2023-02-07T00:00:00","userName":"Lazy :."},{"reviewId":"725dc37e-df7f-422b-b648-0ec3b6f2cbbf","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Reginald! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2023-02-06T08:06:00","review":"The manager there is always helpful and just plain wonderful","source":"Google","submissionTime":"2023-02-05T00:00:00","userName":"Reginald k."},{"reviewId":"cecc297d-9969-40fa-8ac1-fd8a0accf43b","range":0,"rating":5,"reply":"Thank you for the kind remarks, Dan! We're so happy to hear we have your recommendation! Feel free to stop by the office if you need anything! ","replyTime":"2023-02-05T07:17:00","review":"Always a pleasure, great facility. Highly recommend!","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Dan F."},{"reviewId":"6e07b9b2-40ef-406b-be5b-e3e6de89a67e","range":0,"rating":5,"reply":"Hi Caseload, thank you for your review. We're glad our team was able to help! Stop by our office if you need anything in the future! \n","replyTime":"2022-09-09T17:29:00","review":"Truly a great help","source":"Google","submissionTime":"2023-01-25T00:00:00","userName":"Caseload K."},{"reviewId":"3196b65f-a694-4f67-9d1f-150575a978ab","range":0,"rating":5,"reply":"Thanks for the awesome review, Stephanie! We work hard to meet the expectations of our customers, and we're happy to hear Joanna could assist you! We're always here to help with any of your storage needs at customerservice@extraspace.com.","replyTime":"2023-01-25T11:47:00","review":"Joanna Ruminski provided a top-notch customer experience by ensuring that everything was arranged so my household move from out-of-state to this storage facility would go smoothly. I would highly recommend this organization and facility!","source":"Google","submissionTime":"2023-01-25T00:00:00","userName":"Stephanie T."},{"reviewId":"03aa21ab-2c69-4f7b-a04f-6a228805032b","range":0,"rating":5,"reply":"Thank you for the kind words, Crystal! We're committed to providing excellent customer service. Let us know if you have questions at 888-storage.\n","replyTime":"2023-01-16T09:50:00","review":"I am very pleased with my service.","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Crystal F."},{"reviewId":"e90c9b73-db37-4fdd-9ac3-9abaa2b6b927","range":0,"rating":5,"reply":"Thanks for the awesome review, Katelynn! We work hard to meet the expectations of our customers, and we're happy to hear Ashley was friendly and able to answer all your questions! We're here to help at 888-storage whenever you need us.","replyTime":"2023-01-16T09:39:00","review":"This is such a great place and the staff are so nice. Ashley had helped me with all my questions and was very friendly!","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Katelynn K."},{"reviewId":"2dada244-0c4b-4cbb-b163-9821cb2d35b6","range":0,"rating":5,"reply":"Hi Nicole, thank you for your review! We're so happy to hear that your experience with Ashley and the cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.\n","replyTime":"2023-01-16T10:25:00","review":"Ashley was very nice and helped with all my questions. Also the place is very clean and well maintained!","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Nicole G."},{"reviewId":"b3e20a2d-1951-473b-91d8-1b9b0206b649","range":0,"rating":5,"reply":"Hello, Brianna. Thank you for the review. We're so glad Ashley could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-01-16T11:22:00","review":"Amazing facility and amazing people. Ashley was a wonderful person to talk to and help with all my questions!","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Brianna A."},{"reviewId":"17053cb1-bd1c-449d-8727-d69269f61edc","range":0,"rating":5,"reply":"Hi Kyla!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (414) 323-8321 or stop by the facility! ","replyTime":"2023-01-13T10:37:00","review":"Great service!","source":"Google","submissionTime":"2023-01-13T00:00:00","userName":"Kyla M."},{"reviewId":"3c4ec9cf-63ad-4e7d-9946-9cb1ebf8e8d3","range":0,"rating":5,"reply":"Thank you for the kind remarks, Judith! We're so happy to hear we have your recommendation! Stop by our office if you need anything in the future! ","replyTime":"2023-01-09T10:33:00","review":"Great service. Definitely Recommended","source":"Google","submissionTime":"2023-01-09T00:00:00","userName":"Judith F."},{"reviewId":"c68d6d70-5c36-4756-9266-9163836d9111","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Misti. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-09T09:53:00","review":"Great staff!!!","source":"Google","submissionTime":"2023-01-09T00:00:00","userName":"Misti S."},{"reviewId":"1ee342e5-88b9-4c03-804c-7021b39234c4","range":0,"rating":5,"reply":"Thank you for the kind words, Dana. We're glad Amber was able to help find the correct size unit and answer your questions! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance. ","replyTime":"2023-01-02T10:34:00","review":"Amber was very helpful. She was professional and answered questions that I had. She assisted me with finding the right unit and best deal.","source":"Google","submissionTime":"2022-12-31T00:00:00","userName":"Dana M."},{"reviewId":"d372d504-130a-42c7-bf86-a17333cd62d6","range":0,"rating":5,"reply":"Thank you for the review, Tony! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-12-28T09:37:00","review":"Fairly priced, very nice staff, and very nice units.","source":"Google","submissionTime":"2022-12-28T00:00:00","userName":"Tony V."},{"reviewId":"d524d14f-6f45-4c6d-9ad6-29e948c4af4d","range":0,"rating":5,"reply":"Hello, Amber. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-12-27T16:29:00","review":"Great customer service and great employees","source":"Google","submissionTime":"2022-12-27T00:00:00","userName":"Amber M."},{"reviewId":"2afb78ee-99ff-46ae-aac5-60a4b0bb9a6f","range":0,"rating":5,"reply":"Thank you for the review, Lisa! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-12-19T09:55:00","review":"Great customer service. Always friendly and professional.","source":"Google","submissionTime":"2022-12-19T00:00:00","userName":"Lisa A."},{"reviewId":"ca6f2602-317b-4714-9c03-5c697a2f8839","range":0,"rating":5,"reply":"Hi Gail, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Amber! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2022-12-17T12:05:00","review":"Ms. Amber was very professional, thoughtful, and helpful!! I enjoyed speaking with her this morning.\nThank you!","source":"Google","submissionTime":"2022-12-17T00:00:00","userName":"Gail R."},{"reviewId":"3de5df80-0e6a-4554-b458-38c44684f101","range":0,"rating":5,"reply":"Hi Lazeric, thank you for your review. We're glad Amber is a marvelous and very professional person, helpful, and makes the experience a pleasure. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2021-07-10T12:07:00","review":"Amber is a marvelous and very professional person, she is helpful and makes the experience a pleasure and if I ever need a storage facility again then I would definitely choose this location. Thanks Amber","source":"Google","submissionTime":"2022-12-16T00:00:00","userName":"Lazeric H."},{"reviewId":"40b9b021-b4a8-47a2-beb6-4f2f113625ae","range":0,"rating":5,"reply":"Thank you for the kind words, Phillip. We're glad Amber has been kind, resourceful, and helpful to work with! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2022-12-16T10:58:00","review":"Amber very resourceful very kind and very helpful thank you extra storage space","source":"Google","submissionTime":"2022-12-16T00:00:00","userName":"Phillip J."},{"reviewId":"52e44414-a253-415e-8cf3-1ac67dc264b4","range":0,"rating":5,"reply":"Hi Devon, thank you for your review. We're glad our team was very helpful, respectful, and explains details. Stop by our office if you need anything in the future! \n","replyTime":"2022-12-15T13:17:00","review":"Very helpful and respectful explains details","source":"Google","submissionTime":"2022-12-15T00:00:00","userName":"Devon A."},{"reviewId":"9c2d0e5e-d986-4804-b83a-e1b5c3731366","range":0,"rating":5,"reply":"Hi Bryce, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Amber! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-12-10T15:01:00","review":"Amber has a great personality and is incredibly friendly! Extra Space Storage is incredibly lucky to have her!!!","source":"Google","submissionTime":"2022-12-10T00:00:00","userName":"Bryce P."},{"reviewId":"2ec8e1fd-38ce-4beb-96d6-6ecfb242f5b9","range":0,"rating":5,"reply":"Thank you for the review, Plate! We pride ourselves on having a friendly, accommodating staff and are so happy Amber was able to assist you! As always, we are here to help at 888-storage whenever you need us.","replyTime":"2022-12-08T10:39:00","review":"Amber is Awesome! Great customer service skills and very professional !\nExtremely helpful ! Go Amber!","source":"Google","submissionTime":"2022-12-08T00:00:00","userName":"Plate P."},{"reviewId":"7c91ac15-f8ed-4243-9bf1-9ec2a517a61f","range":0,"rating":5,"reply":"Hi Ana! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (414) 323-8321 or stop by the facility! ","replyTime":"2022-11-23T09:38:00","review":"Muy buena atención","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"Ana A."},{"reviewId":"d793c032-f0a3-4a0e-9fe1-e8c39211466b","range":0,"rating":5,"reply":"Hi Bubaloww, thank you for your review. We're glad our employee was polite and very helpful. As always stop by the office or call us at 888-storage if you need anything.  ","replyTime":"2022-07-02T13:54:00","review":"She was polite and very helpful I love her work ethic.","source":"Google","submissionTime":"2022-11-21T00:00:00","userName":"bubaloww -."},{"reviewId":"e9dffe6a-5ee3-4e36-a812-eb790a834867","range":0,"rating":5,"reply":"Hi Jordyn, thank you for your review. We're glad Amber was able to help! We appreciate you recommending us to your friend. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-11-11T15:50:00","review":"5/5 stars amber was very helpful. Would definitely recommend to a friend","source":"Google","submissionTime":"2022-11-11T00:00:00","userName":"jordyn m."},{"reviewId":"d0df48f5-462b-4a71-941b-6f81e8b552d1","range":0,"rating":5,"reply":"We think Amber C is great too! Thanks for the positive review, Samantha. We appreciate you recommending us to your friend. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-11-11T16:08:00","review":"Amber C was amazing and so nice and helpful. If i could i would give her 10 stars!! Would definitely recommend to a friend!","source":"Google","submissionTime":"2022-11-11T00:00:00","userName":"Samantha T."},{"reviewId":"4b51103c-f6bd-4759-bb39-96459aefb9b6","range":0,"rating":4,"reply":"Thank you for the feedback, Jonathan. It's wonderful to know Amber has been great, helpful, and kind to work with. We appreciate your feedback in regard to our rate increases. We will be sure to forward this to the appropriate group. Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2022-11-10T11:39:00","review":"Thanks to Amber at the desk who was great…she was very helpful and kind. (Unfortunately, Extra Storage Space raised monthly rates 2x more than local competitors. My storage rate increased several times, about every 4-6months. From $141 to $303 in 18mos. So I moved to a better local location/facility and saved money even after paying the movers).","source":"Google","submissionTime":"2022-11-10T00:00:00","userName":"Jonathan T."},{"reviewId":"7e019091-9d77-460f-a05f-f5e2f9ddc81b","range":0,"rating":3,"reply":"Hi Kokaine. We would love to hear more about your experience so we can improve! Please call 888-storage to provide more details on how we can improve. ","replyTime":"2022-11-11T08:41:00","review":"Future concentration camps","source":"Google","submissionTime":"2022-11-10T00:00:00","userName":"Kokaine K."},{"reviewId":"33201f20-ef46-4a75-bad9-cc149413413d","range":0,"rating":5,"reply":"Thank you for the kind words, Vira. We know our customers value secure facilities and polite and understanding staff so we do our best to provide that! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2022-11-07T15:18:00","review":"Polite,  understanding, and a nice safe place to store. Thank you!","source":"Google","submissionTime":"2022-11-07T00:00:00","userName":"Vira B."},{"reviewId":"4ff6d8f4-31f1-4f9c-9c4e-99df278df9b8","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, David. We're committed to being your go-to stop for all your local storage needs! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2022-11-04T10:25:00","review":"Great place for storage","source":"Google","submissionTime":"2022-11-03T00:00:00","userName":"David C."},{"reviewId":"5c26f1ac-e875-428c-8d21-2d189d5813e9","range":0,"rating":4,"reply":"Thank you for your review, Lotus! Providing renters with clean facilities is our top priority. We're glad we were able to meet your expectations. We appreciate your feedback in regard to our moving carts and accessibility. We will be sure to review this further internally! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-11-01T16:41:00","review":"A nice place to use for storage. It's clean. Two things I think could be better is the flat beds could be a little bigger and also have more than one way to access the storage. If someone is already in the driveway then you have to either wait for them to leave or park in the parking lot and load/unload there.","source":"Google","submissionTime":"2022-11-01T00:00:00","userName":"Lotus F."},{"reviewId":"b12a19ad-b1ce-466e-a3f3-81a3d4992917","range":0,"rating":5,"reply":"Thank you for the excellent rating, Shirah! We're glad Amber is really nice and helpful. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-09-16T13:54:00","review":"I love extra space storage. They are an amazing company. Amber is really nice and helpful.","source":"Google","submissionTime":"2022-10-29T00:00:00","userName":"Shirah F."},{"reviewId":"e13d9d89-a7c2-40e5-97b3-3e74e1392f25","range":0,"rating":5,"reply":"Wow, thank you for the 5-star rating Jazzmin! We are grateful for customers like you. We are glad Amber was amazing, patient, and informative to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-02-25T08:43:00","review":"Amber was amazing. Very informative and patient. She is definitely a great manager and my favorite. Although I’m not long renting a storage I would definitely come back if amber is still there for sure! She is amazing!","source":"Google","submissionTime":"2022-10-27T00:00:00","userName":"Jazzmin B."},{"reviewId":"2bb0973e-b105-46a3-b5a1-4d60b716fa9c","range":0,"rating":5,"reply":"Thank you, Nick. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-27T14:01:00","review":"Thumbs up","source":"Google","submissionTime":"2022-10-27T00:00:00","userName":"Nick K."},{"reviewId":"5417018e-f596-4ce0-a61a-d519036c2388","range":0,"rating":5,"reply":"Thank you for the kind remarks, Nicole! We're so happy to hear we have your recommendation! If you have any questions, let us know at 888-storage.","replyTime":"2022-10-27T14:17:00","review":"Amazing service, highly recommended!!","source":"Google","submissionTime":"2022-10-27T00:00:00","userName":"Nicole K."},{"reviewId":"f565cdcd-bdf7-405b-907e-599a1e800d8a","range":0,"rating":5,"reply":"Thanks for the awesome review, Jessica! We work hard to meet the expectations of our customers, and we're happy to hear Amber helped. Let us know if you have questions at 888-storage!","replyTime":"2022-10-27T17:36:00","review":"Stopped in to get some quotes on units. Amber was very nice and helpful with any questions.","source":"Google","submissionTime":"2022-10-27T00:00:00","userName":"Jessica"},{"reviewId":"376cd15a-3e0b-400f-9b92-21a90242033e","range":0,"rating":5,"reply":"Hi Tracy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-10-25T09:12:00","review":"Excellent storage options, super clean, very organized and friendly staff!","source":"Google","submissionTime":"2022-10-25T00:00:00","userName":"Tracy B."},{"reviewId":"9659bbb9-ac41-4904-bf42-7bf798fad432","range":0,"rating":4,"reply":"We're sorry to hear this, Hannah H. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. It's great you were met with a clean facility. Please give us a call at 888-storage if you need anything from us. ","replyTime":"2022-10-23T10:41:00","review":"The units are nice and the building is clean. The beginning price was great, but after 3 years the price was not worth it. They increased prices frequently","source":"Google","submissionTime":"2022-10-23T00:00:00","userName":"Hannah H."},{"reviewId":"f36a15fc-423e-48c6-909a-ae9f8448ba1e","range":0,"rating":5,"reply":"Thank you for the kind words, Kandra. We're glad our team was informative and kind to work with! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2022-10-23T10:54:00","review":"The Manager is so nice! She showed me the whole building and explained how everything works!","source":"Google","submissionTime":"2022-10-23T00:00:00","userName":"Kandra R."},{"reviewId":"0c533e42-0ca9-46dc-b33d-371c629ca18d","range":0,"rating":5,"reply":"Thanks for the great review, Linda! We're glad Amber was helpful and efficient. Please call us at (414) 323-8321 if you have any questions!","replyTime":"2022-10-18T10:26:00","review":"Amber was helpful and efficient","source":"Google","submissionTime":"2022-10-18T00:00:00","userName":"Linda C."},{"reviewId":"559c90f8-5b7a-450c-b4cd-0820678f7a58","range":0,"rating":5,"reply":"Thank you, Nancybeth. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-17T11:52:00","review":"So far, I'm thrilled with my experience","source":"Google","submissionTime":"2022-10-17T00:00:00","userName":"NancyBeth 7."},{"reviewId":"db286037-6cd2-4e00-a0b8-23b48d0120dd","range":0,"rating":5,"reply":"Hi Deangelo. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Amber. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2022-10-17T18:33:00","review":"Amber was super nice, very helpful, informational, and energetic! I had a great experience at the facility and she played a major role in that with her greeting personality.  The facility was nice and clean and Amber was actually sweeping as I was walking in. I would recommend!","source":"Google","submissionTime":"2022-10-17T00:00:00","userName":"DeAngelo K."},{"reviewId":"72d8d73b-d04a-4e78-97e3-48e7fdc9b6ba","range":0,"rating":5,"reply":"Sandy! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! We are glad that the site was up to Extra Space Storage standards. We are so great that the process was easy and quick.  Feel free to reach out any time at (414) 323-8321.","replyTime":"2022-10-14T12:21:00","review":"Super easy to do online. Very clean facility. Easy in and out.","source":"Google","submissionTime":"2022-10-14T00:00:00","userName":"Sandy R."},{"reviewId":"f62ded1f-0df1-4de8-a9ef-60203b6da595","range":0,"rating":5,"reply":"Thanks for the awesome review, Ja'kira! It's great to know our team was able to provide you with great customer service! Don't hesitate to stop by the office or contact us at (414) 323-8321 if you need anything.","replyTime":"2022-10-07T11:40:00","review":"Great service","source":"Google","submissionTime":"2022-10-07T00:00:00","userName":"Ja'Kira A."},{"reviewId":"99501d93-b3ac-49a7-bb47-f3fb6354c695","range":0,"rating":5,"reply":"Hi Lisa, thank you for your review. We're glad Amber took really great care in helping you to select the ideal storage unit to serve your transitional needs, was knowledgeable, and was efficient. Feel free to stop by the office if you need anything! ","replyTime":"2019-10-28T13:28:00","review":"Amber took really great care in helping me to select the ideal storage unit to serve my transitional needs.  She was knowledgeable, efficient and made the process really easy and quick for me.  Thank you Amber!","source":"Google","submissionTime":"2022-09-26T00:00:00","userName":"Lisa T."},{"reviewId":"64c0789a-92aa-413f-a498-29658b7d56b7","range":0,"rating":5,"reply":"Hi, Michele ! Thanks for the positive review, it means a lot to our team. Please call (414) 323-8321 if you have any questions about your rental. ","replyTime":"2022-09-24T09:05:00","review":"Loved the help from extra storage.  Wauwatosa location was great","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"Michele K."},{"reviewId":"9c737d95-897f-4685-acd1-64ef5d35e3c7","range":0,"rating":5,"reply":"Thank you for the review, Justin! We pride ourselves on having an accommodating staff and are so happy they were able to assist you! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-09-20T09:11:00","review":"Very accommodating and the building is set up for an easy move in. Electronic agreements made things really simple, happy to do business with them and will be a long time customer!","source":"Google","submissionTime":"2022-09-20T00:00:00","userName":"Justin H."},{"reviewId":"cbfa85f4-61a8-41a3-a7a2-45afe0ae63b4","range":0,"rating":5,"reply":"Thank you for the kind words, Kendall! We're committed to providing excellent customer service and clean facilities. As always stop by the office or call us on 888-storage if you need anything.  \n","replyTime":"2022-09-19T11:40:00","review":"Impeccable service and clean facility. I did a walk through with the staff and it was an easy decision to store my valuables here.","source":"Google","submissionTime":"2022-09-19T00:00:00","userName":"Kendall J."},{"reviewId":"db88b7e5-0e00-4d72-9ae3-5a2bbbb0b6f5","range":0,"rating":5,"reply":"Thank you for recommending us, Andrew! We're committed to providing excellent customer service. We're glad our team is very helpful. Please stop by the office or give us a call at 888-STORAGE. \n","replyTime":"2022-09-15T14:01:00","review":"Amazing customer service, especially Tasha. Everyone here is very helpful and can always get a hold of someone. I would highly recommend them!","source":"Google","submissionTime":"2022-09-15T00:00:00","userName":"Andrew F."},{"reviewId":"ab1de45d-5f2c-413c-b2c5-046c31f3208f","range":0,"rating":5,"reply":"Thank you for the kind words, Stowers! We're committed to providing excellent customer service and a nice clean facility. Please stop by the office or give us a call at 888-STORAGE.  ","replyTime":"2022-09-12T10:39:00","review":"Great customer service. Nice clean facility.","source":"Google","submissionTime":"2022-09-12T00:00:00","userName":"Stowers F."},{"reviewId":"40c3f1ee-604e-4a1c-89a2-4226fab9781b","range":0,"rating":5,"reply":"Thank you for your 5-star review, Ron. We are happy you had a great experience. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-09-09T17:28:00","review":"Great!","source":"Google","submissionTime":"2022-09-09T00:00:00","userName":"Ron D."},{"reviewId":"70726b3b-267a-4c4c-97e8-ee8750791242","range":0,"rating":1,"reply":"Thank you for taking the time to share your experience, Arieortiz. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-storage if you need anything.","replyTime":"2022-08-30T10:55:00","review":"Horrible storage there is only one elevator and everyone is moving at the say time . There is only a few carts and you have to constantly wait and the elevator won’t even stay open for you to walk in . This is the worse storage ever .they need to shut this down seriously . Do not go here.","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"ArieOrtiz A."},{"reviewId":"08335547-6786-4295-9498-13b5888fcf03","range":0,"rating":5,"reply":"Cassidy, thanks for the positive review! We are so glad to have customers like you. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2022-08-27T13:00:00","review":"Great customer service, friendly and was willing to show us as many units as needed!","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"Cassidy L."},{"reviewId":"adcc854c-ec64-42e1-a1ed-31cd1d970186","range":0,"rating":5,"reply":"Thank you for the kind words, Joyce! We're committed to providing excellent customer service and cleanliness. Stop by our office if you need anything in the future! \n","replyTime":"2022-05-07T14:05:00","review":"Love it, they have excellent customer service and is always really clean and cars are always available","source":"Google","submissionTime":"2022-08-26T00:00:00","userName":"Joyce M."},{"reviewId":"5639050d-9baa-4404-b12b-b1e3f9e6d174","range":0,"rating":5,"reply":"Hi Charles, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with Cathy! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2022-08-13T16:19:00","review":"Great service, very friendly. I highly recommend them, for your storage needs. Cathy was very helpful.","source":"Google","submissionTime":"2022-08-13T00:00:00","userName":"Charles F."},{"reviewId":"cab772a2-3ac7-4549-939a-3bbad34b048a","range":0,"rating":5,"reply":"Thanks, Roy! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Cathy was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-08-12T18:30:00","review":"Cathy was very helpful in assisting us with selection of a storage space and answered all our questions. She asked us  what we needed and gave us our options to decide what size unit to lease.","source":"Google","submissionTime":"2022-08-12T00:00:00","userName":"Roy D."},{"reviewId":"86d71084-53ab-4483-a25c-e4a7c3e642b0","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Alberto. We're committed to being your go-to stop for all your local storage needs! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! We're glad Ms. Kathy is always a pleasant person to speak to. Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2020-09-16T11:29:00","review":"This place is really good place to store your items. It's always clean & temperature controlled.  The staff is extraordinary helpful & should you have any issues, Ms. Kathy. Always a pleasant person to speak to will definitely help you resolve them.!","source":"Google","submissionTime":"2022-08-10T00:00:00","userName":"Alberto W."},{"reviewId":"ba7ed9e5-16ab-4c1e-a8cc-67ca453c1d55","range":0,"rating":5,"reply":"Hi Lamar, thank you for your review. We're glad our team was very helpful and willing to work with you to solve logistical problems. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-08-04T09:41:00","review":"Very helpful and willing to work with you to solve logistical problems.","source":"Google","submissionTime":"2022-08-04T00:00:00","userName":"Lamar b."},{"reviewId":"3bf1760b-df0d-4012-98ad-5bcc428e05d8","range":0,"rating":5,"reply":"Thanks for the positive review, Devonte! We are glad you had a great experience with Kathy. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2022-08-02T16:57:00","review":"Kathy's is awesome!!!","source":"Google","submissionTime":"2022-08-02T00:00:00","userName":"Devonte B."},{"reviewId":"402f7704-0deb-4c72-89b7-85fa795897a6","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Brandon. Please stop by the office or give us a call at 888-STORAGE. ","replyTime":"2022-07-28T10:03:00","review":"The lady’s help me today was awesome love the energy and feedback they gave me thanks a lot!","source":"Google","submissionTime":"2022-07-28T00:00:00","userName":"Brandon J."},{"reviewId":"8e73390f-82e2-4403-a7b6-64dd944bbfc7","range":0,"rating":5,"reply":"Thank you for the review, Dreyson! We pride ourselves on having a friendly, accommodating staff and are so happy Cathy was able to assist you! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2019-12-27T09:34:00","review":"Very accommodating. Easy to book. Great facility.. Cathy is the bomb!","source":"Google","submissionTime":"2022-07-26T00:00:00","userName":"Dreyson A."},{"reviewId":"df7f23ec-c821-4b16-9f34-d1be96644102","range":0,"rating":5,"reply":"Thank you for the kind words, Andrew. We're glad Cathy was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2022-07-26T15:33:00","review":"Cathy is very helpful","source":"Google","submissionTime":"2022-07-26T00:00:00","userName":"Andrew W."},{"reviewId":"3a1cdb01-9dcf-4b98-bbfb-dc60df5e8a11","range":0,"rating":5,"reply":"Hi Jim, thank you for recommending us. We're glad our team was very polite and professional. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-07-25T10:04:00","review":"Very polite and the professionalism was outstanding. I recommend Extra Space Storage over any storage center around. Try extra space storage and you will not be disappointed...","source":"Google","submissionTime":"2022-07-25T00:00:00","userName":"Jim C."},{"reviewId":"b750a4ad-11aa-43d5-94dc-801ea5bc2d8b","range":0,"rating":5,"reply":"Hello, Martin. Thank you for the 5-star review! We're so happy Cathy could help. Please let us know if you need anything at 888-storage!","replyTime":"2022-07-25T12:54:00","review":"Cathy was great. Very helpful and friendly. Great job","source":"Google","submissionTime":"2022-07-23T00:00:00","userName":"Martin K."},{"reviewId":"91717eb0-11b8-4d4a-ac2b-f5f18d5c7de6","range":0,"rating":5,"reply":"Thank you, Libby, for the great rating! It's wonderful to hear you had a positive experience with us and appreciate your loyalty. We want you to know that we are here to assist you with any further storage needs! Give us a call at (414) 323-8321 if anything comes up!","replyTime":"2022-07-23T11:46:00","review":"Had a unit here for two years and it was wonderful the entire time. Easy access and the staff was always super wonderful. Can’t recommend this location highly enough!!!","source":"Google","submissionTime":"2022-07-23T00:00:00","userName":"Libby F."},{"reviewId":"971c057b-305c-488a-843b-af32d91b2ddc","range":0,"rating":5,"reply":"Thank you for the kind words, Matthew. We're glad Catherine was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2022-07-21T18:54:00","review":"Catherine was very helpful and kept me informed as they were having issues with the elevator.","source":"Google","submissionTime":"2022-07-21T00:00:00","userName":"Matthew C."},{"reviewId":"9630e540-af68-4747-ad54-ae22d24b7600","range":0,"rating":5,"reply":"Thank you for the review, Mark! We pride ourselves on having a friendly, accommodating staff and are so happy Catherine was able to assist you! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2022-07-11T11:06:00","review":"Catherine mayrand is so helpful and a real pleasure to speak to she is very informative of her job great place to do business with thank you Mark and Diane","source":"Google","submissionTime":"2022-07-11T00:00:00","userName":"Mark C."},{"reviewId":"e74a260b-b189-4934-a3e1-1b650c5f300b","range":0,"rating":5,"reply":"Wow, thank you for the 5-star rating Devin! We're glad Cathy was awesome! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-04-01T10:40:00","review":"Cathy is awesome","source":"Google","submissionTime":"2022-06-28T00:00:00","userName":"Devin B."},{"reviewId":"433bfe9d-bd6d-4099-b713-ad5c3b3db12f","range":0,"rating":5,"reply":"Thank you for the kind words, Dave. We're glad Cathy was extremely helpful, answered all your questions, and gave you a tour of the facility. We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-06-28T10:34:00","review":"I am in the process of moving from a home to an apartment and need storage space.  I stopped in to Extra Space in Wauwatosa and was greeted by Cathy.  She was extremely helpful, answered all of my questions, took me on a tour of the facility and gave me some suggestions in terms of downsizing furniture.  It was because of Cathy that I decided to rent a storage unit at that facility.  I am confident that she will take care of anything that I need.  Thanks Cathy!","source":"Google","submissionTime":"2022-06-28T00:00:00","userName":"Dave K."},{"reviewId":"63669ced-36d3-441d-9053-06c9bcb9901c","range":0,"rating":5,"reply":"Wow, thanks for the great review Troy! We are so glad you had a positive experience with Cathy. If you ever need any help feel free to stop by or call us at (414) 323-8321. ","replyTime":"2022-06-25T12:47:00","review":"Cathy is amazing!!","source":"Google","submissionTime":"2022-06-25T00:00:00","userName":"Troy J."},{"reviewId":"0c61207f-cacc-46be-9507-4e8fabfec07c","range":0,"rating":5,"reply":"Hi, Terrance ! Thanks for the positive review, it means a lot to our team. Please call (414) 323-8321 if you have any questions about your rental. ","replyTime":"2022-06-25T14:00:00","review":"Was very informative on the information about renting storage and looking for the best deal for me to rent storage for that month","source":"Google","submissionTime":"2022-06-25T00:00:00","userName":"Terrance H."},{"reviewId":"9ccc73f4-0987-43b6-a9a8-98baa93206c1","range":0,"rating":5,"reply":"Hi Shawanna!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (414) 323-8321 or stop by the facility! ","replyTime":"2022-06-25T14:00:00","review":"Amazing experience. This place has everything I needed, and I was given the first month free ?? Staff was also very nice and helpful.","source":"Google","submissionTime":"2022-06-25T00:00:00","userName":"shawanna L."},{"reviewId":"a250eebc-acb5-4016-b387-5d074803ac8c","range":0,"rating":5,"reply":"Hi Shenia!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (414) 323-8321 or stop by the facility! ","replyTime":"2022-06-24T15:47:00","review":"Great. She was very nice and helpful","source":"Google","submissionTime":"2022-06-24T00:00:00","userName":"Shenia M."},{"reviewId":"2d0ee9f9-c8d9-4e9e-b593-07957ae713b8","range":0,"rating":5,"reply":"Thanks for the kind words, E! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (414) 323-8321 if you need anything.\r","replyTime":"2021-10-03T17:50:00","review":"Very clean! Friendly staff,  very accommodating. Perfect for short term storage.  Both ladies very helpful! Thank you so much! Would highly recommend.","source":"Google","submissionTime":"2022-06-20T00:00:00","userName":"E"},{"reviewId":"ea8c43d7-2d35-4056-ae9d-0897bdc6e0cb","range":0,"rating":5,"reply":"Thank you for recommending us, Ben. We're glad our team is extremely helpful and very kind! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-04-23T11:02:00","review":"Everyone is extremely helpful and very kind! I can’t recommend it enough.","source":"Google","submissionTime":"2022-05-21T00:00:00","userName":"Ben P."},{"reviewId":"57f21f47-0c76-4190-92a7-144cee26dc93","range":0,"rating":5,"reply":"Thank you for the kind words, Freya. We're glad Cathy was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2022-05-14T12:07:00","review":"Cathy was super helpful! Process to set up very easy.","source":"Google","submissionTime":"2022-05-14T00:00:00","userName":"Freya K."},{"reviewId":"d9260540-6598-489c-9c4a-fb1f1196fcf5","range":0,"rating":5,"reply":"Thank you for the kind words, Safraunya. We're glad Kathy was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2020-05-20T09:28:00","review":"Very helpful staff, Kathy is the best!!!\nNice, clean and reliable!","source":"Google","submissionTime":"2022-05-02T00:00:00","userName":"Safraunya P."},{"reviewId":"74b5ee89-c681-449e-a02d-1cb85da51066","range":0,"rating":5,"reply":"Hi Brent, thank you for your review. We're glad our team was friendly. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-01-25T12:17:00","review":"Friendly staff!","source":"Google","submissionTime":"2022-05-02T00:00:00","userName":"Brent B."},{"reviewId":"b86047d1-c0ef-4cab-8263-5faf12a44353","range":0,"rating":5,"reply":"Hi Mary, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-04-23T12:02:00","review":"Super friendly staff! The office area and storage place are very clean.","source":"Google","submissionTime":"2022-04-23T00:00:00","userName":"Mary M."},{"reviewId":"b0e9134a-26c7-45aa-b60d-ef16b7e0e901","range":0,"rating":5,"reply":"Hello, Danilo. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (414) 323-8321. ","replyTime":"2022-04-09T08:15:00","review":"Perfect place","source":"Google","submissionTime":"2022-04-09T00:00:00","userName":"Danilo L."},{"reviewId":"3a225f06-2f5c-469c-90d3-88a6960477d8","range":0,"rating":5,"reply":"Hello, Amanda. Thank you for the review. We're so glad Catherine could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-03-27T08:36:00","review":"Catherine was so helpful when I came in! She was very knowledgeable and patient with me while I asked several questions. Thank you!","source":"Google","submissionTime":"2022-03-27T00:00:00","userName":"Amanda M."},{"reviewId":"460aa946-83f7-4bbd-8e0a-9780519513f2","range":0,"rating":5,"reply":"Hi, Mary ! Thanks for the positive review, it means a lot to our team. Please call (414) 323-8321 if you have any questions about your rental. ","replyTime":"2022-03-26T11:37:00","review":"Extra Space gives great service. I felt like the people really care about me.","source":"Google","submissionTime":"2022-03-26T00:00:00","userName":"Mary G."},{"reviewId":"db46ba66-d4ba-4bcf-ae29-b325ebaeefb0","range":0,"rating":5,"reply":"Our team is grateful for your review, Heather! Thank you for sharing your experience. We are glad that Catherine was extremely helpful! Please stop by the office or give us a call if there is anything else we can do for you.","replyTime":"2022-03-20T11:25:00","review":"Very satisfied with the customer service and Catherine the onsite manager was extremely helpful and very personable ??","source":"Google","submissionTime":"2022-03-19T00:00:00","userName":"Heather P."},{"reviewId":"fded2244-1b08-4944-a068-8da4b784405d","range":0,"rating":5,"reply":"Thanks so much for taking the time to leave your great feedback, E! We are so happy to hear that your experience with Diana has been positive. We're glad Kathy gave you a tour of the facility. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Thanks for your review and for allowing Extra Space to provide your storage solutions. We really appreciate your business and are here to help if you need anything. Please stop by the office or reach out to us at 888-storage if you have any questions! \n\n","replyTime":"2022-02-16T17:22:00","review":"WOW! I have nothing but good things to say about this company. I called the main customer service line to get a quote. It was an emergency because I had to get my stuff out of a competitor's location in downtown Milwaukee after a horrible experience with their lack of safety and security. I had not expected to have to move my stuff to another storage company.\n\nDiana on the main customer service line was amazing and immediately contacted Kathy, the property manager at the 114th St. Wauwatosa location, who called me back within 5 minutes. Between the two of these wonderful women, I was set up with a new storage unit within 15 minutes.\n\nI drove to the location after work and Kathy gave me a tour. The facility is immaculate, safe and secure. These were the most important issues to me. Kathy suggested the best unit based on my needs. She was completely up front about everything, which is such a relief to me.\n\nI signed the contract and I felt like a huge weight was off my shoulders. It was all very easy and seamless. I realize it's \"just a storage unit\" but efficiency and good customer service is what successful businesses are built on. I will always stay loyal to companies who practice these values.\n\nGreat experience.\n\nUPDATE! Joanna is also amazing!!! She helped me one freezing winter day when I was clearly struggling on my own by helping to open doors and guide me in the right direction. She set up a second unit for me today. She's so professional and kind. I'm again, very impressed with this location.","source":"Google","submissionTime":"2022-03-15T00:00:00","userName":"E D."},{"reviewId":"1d84e23b-30fd-4887-bd60-cb2d98f5f931","range":0,"rating":5,"reply":"Hi Catherine, thank you for recommending us. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Cathy is so kind and helpful! Don’t hesitate to reach out if you need anything at 888-STORAGE.  \n","replyTime":"2022-02-24T09:10:00","review":"This place is wonderful! The storage units are very clean I love that the building is climate controlled. The site manager Cathy is so kind and helpful! This would be the only place I would recommend anyone to storage there things. I would give more stars if I could.","source":"Google","submissionTime":"2022-02-24T00:00:00","userName":"Catherine C."},{"reviewId":"a0c32329-897f-453e-9af9-be065dec0d72","range":0,"rating":5,"reply":"Thanks for the awesome review, Ellen! We work hard to meet the expectations of our customers, and we're happy to hear Joanna hit the mark for you! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-02-22T13:11:00","review":"Joanna was very helpful. Great facility and this is next level customer service. You won’t be disappointed! I really like that I can park my car in the loading bay and walk up to my unit. Excellent service and couldn’t be more satisfied!","source":"Google","submissionTime":"2022-02-22T00:00:00","userName":"Ellen S."},{"reviewId":"f9c2a4ff-6fc6-4e66-9871-73ac8436f811","range":0,"rating":5,"reply":"Hi Brian, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cathy! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-02-19T14:06:00","review":"I was at the store Cathy was the girl behind the desk\nShe was very curious and extremely knowledgeable and new all the answers to my questions. It was a pleasure meeting her . I would recommend all my friends to use her storage facility.","source":"Google","submissionTime":"2022-02-19T00:00:00","userName":"Brian M."},{"reviewId":"fb50d2a3-4f5f-4404-8a99-d6a637e3dd1c","range":0,"rating":5,"reply":"Thank you for the kind words, Travis. We're glad Kathy was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2022-02-12T17:26:00","review":"Kathy was super helpful!!!!","source":"Google","submissionTime":"2022-02-12T00:00:00","userName":"Travis S."},{"reviewId":"7f7c8ca2-9dc0-48f2-a019-95fc18c5b839","range":0,"rating":5,"reply":"We think Cathy is great too! Thanks for the positive review, Joseph. We're glad she helped you make the right decision and keep to your budget and find the right size unit. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-02-13T13:23:00","review":"Cathy was great! Her ability to help me make the right decision and keep to my budget and find the right size unit.","source":"Google","submissionTime":"2022-02-12T00:00:00","userName":"joseph n."},{"reviewId":"50a35b9d-cc7d-4170-b23a-a9bb4cc975e7","range":0,"rating":5,"reply":"Hello, Eric. Thank you for the review. We're so glad Cathy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-02-08T09:07:00","review":"Cathy the property manager gives excellent customer service!","source":"Google","submissionTime":"2022-02-07T00:00:00","userName":"Eric T."},{"reviewId":"612a20ef-9ae2-4290-8b64-7edebc93d853","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Vickie! We're glad Cathy has been very helpful and so understanding. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-01-19T18:37:00","review":"I've been a customer with Extra Space Storage for quite some time now and I must say I absolutely love the company. I've fell through some hard times between death in my family and losing our home due to covid and loss of my job with that being said Ms. Cathy has been very helpful and so understanding. If it wasn't for her and the awesome company standing my their customers I'm pretty sure I would've lost everything in storage but they've helped me because they understand what hard times are like.  Honestly this is a company I would and will work for. Ms. Cathy if you're reading this THANK YOU AND I HOPE YOU STAY BLESSED.","source":"Google","submissionTime":"2022-01-19T00:00:00","userName":"Vickie S."},{"reviewId":"daeef04f-8bad-45d8-826c-21a2a18d0e53","range":0,"rating":5,"reply":"Hi Antoinette, thank you for your review. We're glad Catherine was helpful, gave you a tour, and explained everything you needed to know. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-12-16T12:35:00","review":"Catherine was really sweet and helpful. She gave me a tour and explained everything I needed to know. Extra space is clean and spacious. Thank you Catherine!!","source":"Google","submissionTime":"2021-12-16T00:00:00","userName":"Antoinette T."},{"reviewId":"8d036a91-8e16-47b5-ab38-e4e1dcbdd985","range":0,"rating":5,"reply":"Thanks for the great rating, Steven. We're so happy to hear you feel good about your rental and appreciate your business! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2021-12-13T10:27:00","review":"Good storage for fair prices.","source":"Google","submissionTime":"2021-12-12T00:00:00","userName":"Steven B."},{"reviewId":"6dc460b6-737f-44cc-8b59-7ceeba19c933","range":0,"rating":5,"reply":"Thanks for the great review, Shayla! We're glad Kathy was so kind and helpful. Please call us at (414) 323-8321 if you have any questions!","replyTime":"2021-12-11T09:45:00","review":"Kathy is awesome! She is always so kind and helpful.","source":"Google","submissionTime":"2021-12-11T00:00:00","userName":"shayla s."},{"reviewId":"f2f6e627-b35c-41bb-86c9-6197d8cae2c5","range":0,"rating":5,"reply":"Hi Lashawn, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-12-09T16:31:00","review":"My experience was wonderful.Great customer service, very clean facility.","source":"Google","submissionTime":"2021-12-09T00:00:00","userName":"Lashawn W."},{"reviewId":"1500570f-7321-4bde-91b7-711946fd8955","range":0,"rating":5,"reply":"Thank you for the excellent rating and recommendation, Nancy! We're happy we were able to provide a smooth rental experience. We are so glad you are satisfied with your rental rate! Providing renters with clean and secure facilities is our top priority. Stop by our office if you need assistance or have any questions.  \n\n","replyTime":"2021-12-02T14:07:00","review":"Extra Space Storage was so easy to sign up and the rates were very reasonable.  I now have an indoor heated space where my movers can pick up and drop off my items that I use for staging of real estate.  Everything is safe and secure.  Very clean.  I would definately recommend this company.","source":"Google","submissionTime":"2021-12-02T00:00:00","userName":"Nancy B."},{"reviewId":"b14f8013-e695-4264-bb7b-e88d8bdf60b7","range":0,"rating":5,"reply":"Thanks for the positive review. It means a lot to our team, Cassandra! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.\n","replyTime":"2021-12-02T18:19:00","review":"When I rented my space there was a bit of a mix up. I was promptly contacted by a manager who was sincerely apologetic for what happened and  corrected the problem expediently. He really met and exceeded my expectations of how quickly and honestly he corrected the problem.  I would very highly recommend this company.","source":"Google","submissionTime":"2021-12-02T00:00:00","userName":"Cassandra B."},{"reviewId":"2da05a22-37bb-4517-b88e-f1f6591d94ba","range":0,"rating":5,"reply":"Hi Candy, thank you for your review. We're glad Cathy is very nice, very helpful, and always has a smile. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-11-15T15:23:00","review":"Cathy is very nice and very helpful .she always has a smile and great customer service ..","source":"Google","submissionTime":"2021-11-15T00:00:00","userName":"Candy L."},{"reviewId":"b3f7be1a-a470-4db7-b576-115d82ddf11b","range":0,"rating":5,"reply":"Thanks for the positive review, Jordan! We are glad you had a great experience with Cathy. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2021-11-16T13:40:00","review":"Cathy rocks!","source":"Google","submissionTime":"2021-11-15T00:00:00","userName":"Jordan T."},{"reviewId":"479b967c-5e73-40c9-99e9-b76df3d21c0c","range":0,"rating":5,"reply":"Thanks for the great review, Brenda! We're glad Cathy and Joanna were very friendly and informative. Please call us at (414) 323-8321 if you have any questions!","replyTime":"2021-11-16T13:40:00","review":"Awesome customer service! Cathy and Joanna were great, very friendly and informative.","source":"Google","submissionTime":"2021-11-15T00:00:00","userName":"brenda s."},{"reviewId":"f482e86e-95a1-4a26-969b-1b2bc8f8b759","range":0,"rating":5,"reply":"Thanks for the awesome review, Alexander! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're always here to help at 888-storage.","replyTime":"2021-11-12T18:43:00","review":"Received professional and friendly service.  The facility is climate controlled and easily accessible.  There is ample parking available for unloading and loading.","source":"Google","submissionTime":"2021-11-12T00:00:00","userName":"Alexander K."},{"reviewId":"52792255-5a73-418d-9f83-2f3ec49baa46","range":0,"rating":5,"reply":"Hi Kathleen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kathy! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-11-07T14:59:00","review":"Kathy was friendly, professional, knowledgeable and very helpful. She knew the Storage facility, program and got us a Veterans discount. We were just going to look but purchased a rental unit! She was awesome!!!!","source":"Google","submissionTime":"2021-11-06T00:00:00","userName":"Kathleen K."},{"reviewId":"dcf6e2fe-ff6e-4de7-b426-2ccbc0683f3f","range":0,"rating":5,"reply":"Hello, Ml. Thank you for the review. We're so glad Cathy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-07-30T18:17:00","review":"Cathy is so helpful and efficient!!","source":"Google","submissionTime":"2021-11-05T00:00:00","userName":"ML E."},{"reviewId":"7aa4454a-7347-44aa-ac5d-15619f580954","range":0,"rating":5,"reply":"Hi Veronica, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cathy! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-11-05T09:24:00","review":"Great experience, Cathy was excellent! I called for additional info on pricing and unit sizes and she was super knowledgeable about everything and easy to talk to. Thank you!","source":"Google","submissionTime":"2021-11-05T00:00:00","userName":"Veronica P."},{"reviewId":"8cc36d9b-0c05-4651-8670-87c0d7f480e0","range":0,"rating":5,"reply":"Hi Danielle, thank you for the positive rating! We are happy to hear about your positive experience with Cathy. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-10-29T14:13:00","review":"Cathy was extremely helpful and she moved with a sense of urgency which was very touching because I had my baby in the car trying to move a house. Would definitely recommend using this center.","source":"Google","submissionTime":"2021-10-29T00:00:00","userName":"Danielle B."},{"reviewId":"3532bc0c-1d50-4212-8b10-9bac417bd18a","range":0,"rating":5,"reply":"Hi Valory, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-10-28T14:46:00","review":"The lady at the front desk was very helpful, friendly, patience and knowledgeable which can be a rare thing in today’s world. The storage unit was clean and organized. Simple setup. Decent prices.","source":"Google","submissionTime":"2021-10-26T00:00:00","userName":"Valory S."},{"reviewId":"f87f9813-646c-459f-b5f2-c7f8d4c7632b","range":0,"rating":5,"reply":"Thank you for the kind words, Byron. We're glad Cathy was very informative! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2021-10-19T13:07:00","review":"Cathy was awesome… Very informative!","source":"Google","submissionTime":"2021-10-19T00:00:00","userName":"Byron C."},{"reviewId":"7ecba752-802e-414f-9285-ed180b25db77","range":0,"rating":5,"reply":"Hi Marilyn, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-10-11T10:29:00","review":"So sparkly clean and lovely, friendly staff!","source":"Google","submissionTime":"2021-10-11T00:00:00","userName":"Marilyn S."},{"reviewId":"ba77ac9e-7924-41c2-a306-25ad74b4bd02","range":0,"rating":5,"reply":"We think Cathy is great too! Thanks for the positive review, Caitlin. We're glad you chose Extra Space! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-09-25T16:59:00","review":"Cathy is phenomenal. Glad to have stopped in. This truly is a Stress free storage facility.","source":"Google","submissionTime":"2021-09-25T00:00:00","userName":"caitlin r."},{"reviewId":"92e05213-b660-46a9-a0d1-0a23c068acc4","range":0,"rating":5,"reply":"Thank you for the kind words, Dee. We're glad Cathy took the stress out of looking for storage space. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-09-25T17:04:00","review":"Was looking for a space and came across Cathy. She was great and took the stress out of looking for storage space. The location was clean and easily accessible.","source":"Google","submissionTime":"2021-09-25T00:00:00","userName":"Dee W."},{"reviewId":"1afa8445-7136-48f9-8ff6-71655e7b91a0","range":0,"rating":5,"reply":"Thank you for the kind words, Deon! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-09-22T18:23:00","review":"Good customer service!!!","source":"Google","submissionTime":"2021-09-22T00:00:00","userName":"Deon h."},{"reviewId":"8542808a-0fcb-4626-a906-5ec5521e2279","range":0,"rating":5,"reply":"Thanks for the kind words, Layne! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Kathy reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (414) 323-8321 if you need anything.\n","replyTime":"2021-09-20T09:53:00","review":"Kathy was wonderful! She helped me with all of my questions. The unit was one of the most spacious and clean ones I have ever seen. I definitely recommend coming here for your storage needs!  Kathy made my experience welcoming and comforting. You should ask for her!","source":"Google","submissionTime":"2021-09-20T00:00:00","userName":"Layne E."},{"reviewId":"0bb54c69-174d-4bf8-a838-c57b8384c824","range":0,"rating":5,"reply":"Thank you for the kind words, Jennifer. We're glad Cathy was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2021-09-20T09:49:00","review":"I wish I didn't have to store my stuff but since I do, I'm very happy it is here! Cathy Mayrand is so helpful and thorough and explained everything to me when I had questions. I felt like I had a really good grasp on how to handle my billing.","source":"Google","submissionTime":"2021-09-20T00:00:00","userName":"Jennifer P."},{"reviewId":"30388649-29db-4463-a5cf-12a21886c298","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Christine! We're so happy to hear Cathy was able to make your rental process easy and quick! Give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2021-09-20T09:56:00","review":"Cathy was amazing!! She made the whole process easy and quick!! Thank you Cathy!!","source":"Google","submissionTime":"2021-09-20T00:00:00","userName":"Christine W."},{"reviewId":"6c687b69-6009-4e81-991f-ec2c661e0376","range":0,"rating":5,"reply":"Thank you for the kind words, Veronica. We're glad Cathy was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2021-09-23T10:21:00","review":"Cathy was so helpful! She was awesome!","source":"Google","submissionTime":"2021-09-20T00:00:00","userName":"Veronica H."},{"reviewId":"f21beb2d-b087-44d8-b665-aa93fce40adc","range":0,"rating":5,"reply":"We think Cathy is great too! Thanks for the positive review, Michael. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-09-23T11:55:00","review":"Great facility Cathy’s great","source":"Google","submissionTime":"2021-09-20T00:00:00","userName":"Michael P."},{"reviewId":"ea574907-1657-4c0d-a9c6-66d7d0ecef50","range":0,"rating":5,"reply":"Thank you for the kind words, Rieva. We're glad Kathy assisted you with all your needs and made everything well worth your time. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2021-09-13T11:52:00","review":"Omg! Kathy was excellent in assisting me with all my needs. Kathy made everything well worth my time and the storage space is spacious and clean! if you go to the Tosa location ask for Kathy! I’m very pleased I left this place happy and excited!","source":"Google","submissionTime":"2021-09-13T00:00:00","userName":"rieva a."},{"reviewId":"c9c5ce5f-f3cd-49b2-bcdd-952e0e7212c3","range":0,"rating":5,"reply":"Thank you for the kind words, Marla. We're glad Cathy was able to help with your move-out. Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2021-09-10T15:07:00","review":"Cathy was amazingly helpful with my move out!","source":"Google","submissionTime":"2021-09-10T00:00:00","userName":"Marla S."},{"reviewId":"ed2b7059-b956-4cb8-819c-fabbf747caa7","range":0,"rating":5,"reply":"Thank you for the kind words, Anna. We're glad Cathy was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.\n","replyTime":"2021-09-09T10:53:00","review":"Cathy (property manager) was delightful! A huge help!","source":"Google","submissionTime":"2021-09-09T00:00:00","userName":"Anna R."},{"reviewId":"6d05d740-ef2b-4b3c-86de-51c3d7a3dfba","range":0,"rating":5,"reply":"We appreciate the review, Joi! We're so thrilled you have had a positive experience with Candice. Please stop by the office or give us a call if there is anything else we can do for you!\n","replyTime":"2021-06-04T11:03:00","review":"Cathy has been awesome to work with! She made our moving process so much easier and really went above and beyond to provide excellent customer service! Thank you for all of your help! My family and I appreciate it!","source":"Google","submissionTime":"2021-08-24T00:00:00","userName":"Joi B."},{"reviewId":"a811d6c6-19b8-4c5f-bcb1-a62f1983d1a2","range":0,"rating":5,"reply":"Thank you for the review, Mantis! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-08-21T14:29:00","review":"Great place. Awesome customer interface with easy transition beginning to end. Knowledgeable and accommodating-\n\nCVH II","source":"Google","submissionTime":"2021-08-21T00:00:00","userName":"Mantis"},{"reviewId":"f9d71248-7789-4edd-8e2b-1905caffd774","range":0,"rating":5,"reply":"Hi Tyanna, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-09-03T14:38:00","review":"Very clean facility and excellent management!!! Easy experience","source":"Google","submissionTime":"2021-08-07T00:00:00","userName":"TyAnna M."},{"reviewId":"05c3cdfb-7940-4cf3-897d-146ab58a6495","range":0,"rating":5,"reply":"Thank you for being a loyal customer, R. Raminyah. We're committed to being your go-to stop for all your local storage needs! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-09-02T14:07:00","review":"I have been using this facility for years. I wouldn't go anywhere else.","source":"Google","submissionTime":"2021-08-05T00:00:00","userName":"R. R."},{"reviewId":"701d7a98-a057-4322-a1e8-0051d17f5524","range":0,"rating":5,"reply":"Hi, Kamaria S ! Thanks for the positive review, it means a lot to our team. Please call (414) 323-8321 if you have any questions about your rental. ","replyTime":"2021-08-27T15:56:00","review":"Extra Space Are Very generous and convient. Good customer service","source":"Google","submissionTime":"2021-07-31T00:00:00","userName":"Kamaria S."},{"reviewId":"5d29ccda-eb44-4117-910d-659a6a8d9821","range":0,"rating":5,"reply":"Thank you for the review, Myosha! We pride ourselves on having a friendly, accommodating staff and are so happy Cathy was able to assist you! Feel free to reach out at any time at 888-storage.","replyTime":"2021-07-16T13:31:00","review":"Cathy, the property manager, has great customer service. She’s kept in touch with me to make sure I get my payments in on time! This is a great company with flexible options.","source":"Google","submissionTime":"2021-07-16T00:00:00","userName":"Myosha S."},{"reviewId":"62cf4dd6-3667-465f-9aa3-5fef51c69cf7","range":0,"rating":5,"reply":"Hi Jennifer, thank you for recommending us. We're so happy to hear that your experience with the cleanliness and convenience of the facility has been positive! Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n\n","replyTime":"2021-07-14T15:58:00","review":"This storage place is great! Clean, dry and conveniently located.  Renting the locker and giving notice when no longer needed was easy.  Highly recommended!!","source":"Google","submissionTime":"2021-07-14T00:00:00","userName":"Jennifer Z."},{"reviewId":"953a898b-f5fc-4711-9b42-1bbf7ff49d32","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This is the best storage I’ve ever used. It’s very clean and accessible. The staff is very friendly and helpful as well.","source":"Google","submissionTime":"2021-07-13T00:00:00","userName":"Imani R."},{"reviewId":"8594f105-589a-4e5f-8450-3eb3a82b41ed","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Our helper Cathy was very polite and helpful. She was upbeat and didn't let the busy day stress her out : )","source":"Google","submissionTime":"2021-07-12T00:00:00","userName":"Antoinette A."},{"reviewId":"a4016a10-587e-45dc-852a-35b9c2b8f040","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Cathy worked very hard on solving all are issues. We couldn't get the lock to open so she drill it out.","source":"Google","submissionTime":"2021-07-12T00:00:00","userName":"His I."},{"reviewId":"27774c5a-c957-417e-9152-f2ec43e58b3c","range":0,"rating":5,"reply":"Thank you for the review, Tanisha! We pride ourselves on having a friendly, accommodating staff and are so happy Cathy and Steven were able to assist you! We're always here to help at 888-storage.","replyTime":"2021-07-03T09:46:00","review":"Cathy and Steven helped solve an issue I had. They are easy to work with and pleasant throughout the whole time working with them! I highly recommend this storage facility!","source":"Google","submissionTime":"2021-07-03T00:00:00","userName":"Tanisha E."},{"reviewId":"edff752b-22dc-4bae-b246-88b258226102","range":0,"rating":5,"reply":"Hi Cindy, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-06-28T11:35:00","review":"This storage facility is newer, very clean and well maintained. Steven was exceptional to work with in securing a storage unit. He was knowledgeable on every question and thorough on explanation of use of the facility. I would highly recommend.","source":"Google","submissionTime":"2021-06-28T00:00:00","userName":"cindy r."},{"reviewId":"40b26f63-e271-4ae5-bd4d-f2229e76688e","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Steve, help me move in and he gave excellent customer service. He went above to help me get into my storage unit. Thanks for all your help.","source":"Google","submissionTime":"2021-06-28T00:00:00","userName":"Lynne H."},{"reviewId":"69c0f5fe-8544-498e-88fe-cde1bee1cd60","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Spoke with the manager immediately after reserving the unit. He made the process straightforward and offered appropriate guidance and deals. I look forward to working with him while storing my things there.","source":"Google","submissionTime":"2021-06-25T00:00:00","userName":"andrew k."},{"reviewId":"1cf571d2-c6d3-4669-912a-4cf5510f6ef3","range":0,"rating":5,"reply":"Hi Byron, thank you for your review. We're glad Marty helped you in removing your relative from your account and also with your last payment. We appreciate you recommending us to your friends and family. Stop by our office if you need assistance or have any questions. ","replyTime":"2021-06-23T14:09:00","review":"Marty help me in removing my relative from my account. And also with my last payment. Extremely helpful. Thanks Extra Space Storage. Will recommend your company with family and friends.","source":"Google","submissionTime":"2021-06-23T00:00:00","userName":"byron w."},{"reviewId":"d649b8b2-b77a-4bcb-8adb-5a2777c8e45e","range":0,"rating":5,"reply":"Hi Kris, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Marty reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-06-24T10:58:00","review":"Facility is clean and well-maintained. Marty was extremely helpful.","source":"Google","submissionTime":"2021-06-23T00:00:00","userName":"Kris B."},{"reviewId":"21a8c671-f9b9-4dc9-870b-1be2aca05607","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Steven was amazing","source":"Google","submissionTime":"2021-06-21T00:00:00","userName":"Cecilia K."},{"reviewId":"8a6c1ec7-ee6d-4b34-928e-a4b1babdf312","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Steven was absolutely amazing. He made it all so easy. What an employee .","source":"Google","submissionTime":"2021-06-18T00:00:00","userName":"Jennifer S."},{"reviewId":"08bdd053-cc41-4172-9fb2-b6ce2dbc98c5","range":0,"rating":5,"reply":"Thanks for the positive review, Troy! We are glad you had a great experience with Cathy. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2021-05-21T18:35:00","review":"Cathy is AWESOME! Great customer service!!!","source":"Google","submissionTime":"2021-05-18T00:00:00","userName":"Troy J."},{"reviewId":"5da72627-c22e-4192-9ac3-16f5ede4d3d9","range":0,"rating":5,"reply":"Thank you for the review, Joy! We pride ourselves on having a friendly, accommodating staff and are so happy Steven was able to assist you! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-05-21T18:53:00","review":"Steven was very helpful and accommodating, especially when we needed to change the size of our storage unit.  It was easy getting in and out with the code provided, especially when it was raining since we could drive right in.  They provide trollies to help move things, which was also a big help.  A good overall experience!","source":"Google","submissionTime":"2021-05-18T00:00:00","userName":"Joy L."},{"reviewId":"7887bea2-f72c-4b16-a543-f172e9280218","range":0,"rating":5,"reply":"Hi Dick, thank you for the recommendation. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-05-08T14:55:00","review":"we are 100% pleased with Extra Storage.  It was very clean, climate-controlled and very roomy.  We felt very sure that our things were safe because of the no-key entry.  I would highly recommend Extra Storage to anyone looking for storage space.  Thank you so very much for making a hectic time in our lives much more manageable and available.","source":"Google","submissionTime":"2021-05-06T00:00:00","userName":"Dick B."},{"reviewId":"1fd6764e-6451-4796-8e23-5a5173058ad8","range":0,"rating":5,"reply":"Cindy, thank you for the 5-star review! We are so glad you are satisfied with your rental rate and the cleanliness of the facility. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-04-24T14:23:00","review":"Great price, clean facility and wonderful service!","source":"Google","submissionTime":"2021-04-21T00:00:00","userName":"Cindy F."},{"reviewId":"82463744-2772-4726-9973-9183d3502f14","range":0,"rating":5,"reply":"Hi Latanya, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-04-17T08:59:00","review":"Friendly staff clean facility!!!! Love my unit!!!","source":"Google","submissionTime":"2021-04-12T00:00:00","userName":"Latanya B."},{"reviewId":"589cdbd0-b8c9-4892-b85a-22a43b2d63f2","range":0,"rating":5,"reply":"Thank you so much for your kind words, Ed. We really appreciate you taking the time to share your positive experience with Marty! Don't hesitate to reach out if you need anything!","replyTime":"2020-06-01T08:30:00","review":"So far a great experience.  Marty was terrific and prices can't be beat.  New facility and in good shape.  Will probably have my stuff here for quite a while :)\n\nUpdated 4/2021: I am able to move my belongings out as my house has finally been renovated.  Move out was a breeze; definitely recommend Extra Space Storage.","source":"Google","submissionTime":"2021-04-11T00:00:00","userName":"Ed C."},{"reviewId":"edd1624a-5403-4904-9a04-55e7fb484bbc","range":0,"rating":5,"reply":"Thanks for the positive review, Ben! We are glad you had a great experience with Steve. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2021-03-24T11:39:00","review":"Moving in the winter is not a problem when you can unload inside! Steve is great","source":"Google","submissionTime":"2021-03-22T00:00:00","userName":"Ben M."},{"reviewId":"15af8cf9-fa6d-4cc4-9e77-07d896cacd66","range":0,"rating":5,"reply":"Thank you for your feedback, Bridgett! Providing renters with clean and secure facilities is our top priority. We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-03-24T10:26:00","review":"Hello, this storage facility is very clean and has easy access to your indoor lockers. Steve the Manager is always very friendly when you call and very through with instructions about your storage unit. I love the drive in entry way and that the automatic door closing behind you makes you feel safe.","source":"Google","submissionTime":"2021-03-18T00:00:00","userName":"Bridgett F."},{"reviewId":"2415edf4-7967-4c26-857d-1081187626e9","range":0,"rating":5,"reply":"Thanks, John. We are thrilled you had a great experience with Extra Space Storage. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2021-03-15T18:28:00","review":"Great place to store - proactively closed my account before I had a chance to call to indicate move out had taken place. (left storage door open) Great service.","source":"Google","submissionTime":"2021-03-15T00:00:00","userName":"John P."},{"reviewId":"2ab175b2-c15b-44b1-8695-d4d064827b10","range":0,"rating":5,"reply":"Thanks for the positive review, Torre! We are glad you had a great experience with Alex. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2021-03-18T09:00:00","review":"Alex was amazing.   She walked us through the process and contract,  answerring all of our questions, was very patient and took all the time that was necessary.","source":"Google","submissionTime":"2021-03-12T00:00:00","userName":"Torre K."},{"reviewId":"4281167f-6a66-4506-967c-8ad060f4e8c8","range":0,"rating":5,"reply":"Hi Chris, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-03-17T16:21:00","review":"Great service, clean building, very helpful.","source":"Google","submissionTime":"2021-03-11T00:00:00","userName":"Chris K."},{"reviewId":"6f7d5fb3-6b10-4727-b95f-94c86025f003","range":0,"rating":5,"reply":"Thank you for the kind remarks, Nick! We're so happy to hear we have your recommendation! Stop by the office if you need anything. ","replyTime":"2021-03-06T09:07:00","review":"Highly recommend.","source":"Google","submissionTime":"2021-02-26T00:00:00","userName":"Nick H."},{"reviewId":"28983394-79a0-4b1c-9120-da237d5ba173","range":0,"rating":5,"reply":"Thank you for your feedback, J! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-02-28T12:31:00","review":"Very clean, well kept. Safe and secure. Excellent staff.","source":"Google","submissionTime":"2021-02-24T00:00:00","userName":"J W."},{"reviewId":"13da4bd9-99f0-4ebe-b988-f9826eb921df","range":0,"rating":5,"reply":"Hello, Princess. Thank you for the review. We're so glad Steven could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-02-19T14:23:00","review":"Great experience ?? the sales representative Steven Great ??","source":"Google","submissionTime":"2021-02-19T00:00:00","userName":"Princess T."},{"reviewId":"613c39c0-82a0-44f5-8d9a-4af1a7cc76f7","range":0,"rating":4,"reply":"Thanks, Bao, for your suggestion! We appreciate you taking the time to leave us your feedback. We will make sure to review your thoughts internally. We're committed to providing excellent customer service. Please reach out to our local office at (414) 323-8321 if you need any future assistance.","replyTime":"2021-02-25T09:45:00","review":"I wish that the online registration would allow us to chose a date of service and location in the facility. I really don't need the storage the day of registration but only chose it because I was afraid there would be no more storage room available. However, upon arrival, the customer service was great. I hope that it won't be a hassle to get all my stuff in the storage because it's so far away from the entrance. Also, I saw the moving carts and I was expecting it to be bigger since I will be moving a lot of huge items. I hope it will take care of my business.","source":"Google","submissionTime":"2021-02-19T00:00:00","userName":"Bao X."},{"reviewId":"48404232-3ae5-4992-80a7-f57a4c6426bf","range":0,"rating":5,"reply":"Thank you for the kind words, Jaxon! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-02-20T15:23:00","review":"Great Customer Service and very clean.","source":"Google","submissionTime":"2021-02-16T00:00:00","userName":"Jaxon J."},{"reviewId":"51aca8fa-c7d1-4fac-aca6-5845267f4d13","range":0,"rating":5,"reply":"Hi Scott, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Stop by the office if you need anything. ","replyTime":"2021-02-16T13:21:00","review":"I highly recommend this storage unit facility. It was a perfect hub location for my move back to Wauwatosa. Very easy to access my belongings, the drive in garage lobby was very convenient, and the service staff and email notifications were professional. Building is super clean. The building conjoins w the ReStore, so easy to donate any leftover items not wanted any further.","source":"Google","submissionTime":"2021-02-04T00:00:00","userName":"Scott K."},{"reviewId":"ed420fd0-84bf-4f54-84bf-619e0cd2098e","range":0,"rating":5,"reply":"Hi Lavita, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-01-26T15:35:00","review":"This guy was cool, he showed me the different size storages to fit the items I knew I would store away, I like that he wasn’t pushy to make a sale. I chose this storage because it had cameras, my last storage place did not and was broken into repeatedly, so he insured the safely and showed me all the ways my storage would be protected from the cameras to the way you access the storage garage ????","source":"Google","submissionTime":"2021-01-24T00:00:00","userName":"Lavita L."},{"reviewId":"b894f262-8df7-49de-957e-b261bc98ed20","range":0,"rating":5,"reply":"Hi Linda, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-01-25T09:12:00","review":"Very clean. Nice helpful staff. Carts are right by the loading area to make unloading easy. Over-all we had a great experience. :)","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Linda B."},{"reviewId":"1f1861f4-12a9-4b7a-aa30-80c3f1945145","range":0,"rating":5,"reply":"Hi Kathleen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-01-25T08:41:00","review":"Steven was very efficient and friendly.","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Kathleen H."},{"reviewId":"32ccaf65-8a82-411d-b7a9-1de4bab8afdd","range":0,"rating":5,"reply":"Thank you for the review, Krista! We pride ourselves on having a friendly, accommodating staff and are so happy Steve and Alex were able to assist you! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-01-18T14:33:00","review":"Steve and Alex are wonderful to work with! Very professional and friendly! I felt very confident with our choice to go with this company for our temporary storage needs! I would definitely recommend them to anyone!","source":"Google","submissionTime":"2021-01-18T00:00:00","userName":"Krista L."},{"reviewId":"fef0b0d5-5bb7-4c7a-9e62-f42325b28433","range":0,"rating":5,"reply":"Thank you so much for your kind words, Prudence. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alex! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-01-18T16:18:00","review":"Today, Alex Maddox assisted me with the rental of a storage unit. She was so congenial that I felt like she was a long-lost friend. She was extremely knowledgeable and explained everything in detail. I was able to complete the paperwork online while Alex stayed on the phone and guided me. Afterward, she sent a follow-up email with very detailed directions explaining where to park,  the best way to enter the building, where the push carts are located, etc. She even anticipated that I might make a common error when punching in my code, so she made a comment about that possibility and how to avoid it. Judging from today's experience, I would recommend this facility to others.","source":"Google","submissionTime":"2021-01-18T00:00:00","userName":"Prudence C."},{"reviewId":"2cd69649-fef3-4fc5-8a72-c419efe43e7e","range":0,"rating":5,"reply":"Hi Roman, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with Brittany and Alex! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.","replyTime":"2021-01-15T12:35:00","review":"Brittany helped me get set up in November. She was professional and polite. She accommodated my needs and saved me money because I thought I needed a 5x10 which was sold out so I was able to store my items in a 5x5 pretty well. I moved out in December and Alex helped make sure my account was up to date and I wouldn’t be billed. Also, she holds a great conversation with customers. Thank you extra space storage. I definitely will be back for a third time if needed. Keep up the great work!","source":"Google","submissionTime":"2021-01-14T00:00:00","userName":"Roman R."},{"reviewId":"8c2ddd4a-fb64-4606-a5e0-21e75aa218e1","range":0,"rating":5,"reply":"Gregory, we are so happy to hear that Alex could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-storage.\n","replyTime":"2021-01-05T12:16:00","review":"Alex had my reservation set up instantly, and lease agreement finalized shortly thereafter; including insurance on my stored household goods. Fast, friendly, professional - - and very reasonable (read: low) rental rates.","source":"Google","submissionTime":"2021-01-04T00:00:00","userName":"Gregory L."},{"reviewId":"e2e82856-1fb7-4283-9aaf-d9413b874f3c","range":0,"rating":5,"reply":"Thank you for the review, Tu-Anh! We pride ourselves on having a friendly, accommodating staff and are so happy Alex and Steven were able to assist you! We're always here to help at 888-storage.","replyTime":"2021-01-02T16:50:00","review":"Alex and Steven both displayed professionalism and patience when helping my aunt. Great service, and I would highly recommend.","source":"Google","submissionTime":"2021-01-02T00:00:00","userName":"Tu-Anh L."},{"reviewId":"134d293c-a9f1-4ddc-8ccd-23a6393f9ce7","range":0,"rating":5,"reply":"Thanks, Levella, for your suggestions! We appreciate you taking the time to leave us your feedback. We will make sure to review your thoughts internally. Please reach out to our local office if you need anything in the future at 888-storage.","replyTime":"2020-12-27T14:32:00","review":"Love it. It's ver clean & secure. I have a peace of mind knowing that our possessions are secure. The only things that I  recommend are adding keypad access on all of the north doors instead of only  being able to enter thru the dock area.  Also they should add an additional area, further back, for moving carts  for customers that have storage units located further back from the dock entry. Otherwise I love it and will definitely recommend to others.","source":"Google","submissionTime":"2020-12-27T00:00:00","userName":"Levella C."},{"reviewId":"a2141d41-c698-4335-82d8-bb8e87131158","range":0,"rating":5,"reply":"Hi Irma, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alex! Security is our top priority; we are glad that you have trusted us with your belongings.  It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-STORAGE if anything comes up!","replyTime":"2020-10-05T18:48:00","review":"Update: Have been here for 3 month now and I still enjoy storing here. Very secure, and Manager Alex is very professional and really cares about the Customers and the property.\nI always see her wiping stuff down, and cleaning. I've never seen dirt or anything on the floors because she up keeps it very well. If you decide to store here I hope you have the pleasure of being assisted by Alex. She is amazing at her job, and really knows her stuff.","source":"Google","submissionTime":"2020-12-23T00:00:00","userName":"Irma S."},{"reviewId":"408b343d-cf66-4576-ac14-dda121249be5","range":0,"rating":5,"reply":"Hi Alan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. Stop by our office if you need anything in the future!\n","replyTime":"2020-12-18T12:44:00","review":"Very clean facility, easy in and out, very seldom have I had to wait to get in and/or retrieve a cart. Right now it's perfect for us.","source":"Google","submissionTime":"2020-12-17T00:00:00","userName":"Alan H."},{"reviewId":"2ca67e82-e704-47b0-aff8-8c07f18b1a5f","range":0,"rating":5,"reply":"Thanks, Shaquieka. We are thrilled you had a great experience with Steven! We're always here to help with any of your storage needs at 888-storage.","replyTime":"2020-12-15T16:28:00","review":"Steven is great! He worked with me several times until I was ready to rent. A place that is worth renting from.","source":"Google","submissionTime":"2020-12-14T00:00:00","userName":"shaquieka m."},{"reviewId":"8f3d7bef-1eaa-4a45-97f4-61951e9a9efc","range":0,"rating":5,"reply":"Taylor, thank you for the 5-star review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Alex and Steven reflects that! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-12-02T13:26:00","review":"Stellar service from Alex and Steven! I made a reservation online, received a phone call and email from them, toured the next day, and started moving into my unit. Super easy and painless for my first storage unit experience and the prices were great when comparing to other units in the area. Not to mention the place is clean, has a large heated garage to unload your items, and is in a convenient location.","source":"Google","submissionTime":"2020-12-01T00:00:00","userName":"Taylor"},{"reviewId":"104aedc7-2272-44db-a1af-b9a0b5d9f316","range":0,"rating":5,"reply":"Wow, thanks for the great review, Phyllis! We are so glad you had a positive experience with Steve. If you ever need any help feel free to stop by or call us at (414) 323-8321. ","replyTime":"2020-11-28T12:11:00","review":"Steve was extremely helpful with our first time experience using Extra Space Storage.","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Phyllis T."},{"reviewId":"ce889faf-63dd-4996-acef-60fcbc02659e","range":0,"rating":5,"reply":"Thanks, Aaron! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out if you need anything!? \n","replyTime":"2020-11-28T11:45:00","review":"Selected the unit and signed the lease all online the evening before visiting. The unit was ready for me when I arrived the following morning. Super convenient and easy to use. Great facility and staff.","source":"Google","submissionTime":"2020-11-26T00:00:00","userName":"Aaron C."},{"reviewId":"d77c5bb4-1076-485f-bbfe-26ba3cfc9900","range":0,"rating":5,"reply":"Thank you so much, Nick. We're thrilled you had a positive experience at Extra Space Storage. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2020-11-23T12:26:00","review":"Really nice storage units, they are indoor and they have a spot where you can pull two 26-ft U-Haul trucks and unload under cover inside of their facility. Overall I give it a 5 out of 5 as far as storage unit facilities go.","source":"Google","submissionTime":"2020-11-22T00:00:00","userName":"Nick P."},{"reviewId":"ec8463cf-d054-4f5e-87b5-ef173bfae257","range":0,"rating":5,"reply":"Hi Irma, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alex! Security is our top priority; we are glad that you have trusted us with your belongings.  It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-STORAGE if anything comes up!","replyTime":"2020-10-05T18:48:00","review":"Update: love this facility. Very clean and great employees. Steven and Alex are very professional and a great team.","source":"Google","submissionTime":"2020-11-14T00:00:00","userName":"Irma S."},{"reviewId":"d93304fd-a51f-46da-8285-d51a50d393f5","range":0,"rating":5,"reply":"Thanks for renting with us, Bret! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Security is our top priority and we appreciate that you have trusted us with your belongings! We're glad Alex went above and beyond to help you. Thanks for recommending Extra Space Storage. Call us if there is anything else we can do to assist you!? ","replyTime":"2020-11-14T11:37:00","review":"Extra Space Storage in Wauwatosa is by far the best place to store your items.  It’s climate controlled, super Secure while being a affordable price.\nI worked with Alex when picking my unit.  I was a bit overwhelmed when I was picking a place to store my stuff and Alex went above and beyond to help me with any questions I had. She is always super friendly and willing to help you out. I highly recommend Wauwatosa Extra Space Storage!","source":"Google","submissionTime":"2020-11-14T00:00:00","userName":"Bret N."},{"reviewId":"3bd1cfad-be6f-4a1b-840a-ebe5de485b9c","range":0,"rating":5,"reply":"We’re grateful for your rating, Kevin. We're glad Alex was knowledgeable and polite. Call us at (414) 323-8321 if you have any questions or need assistance with your rental! ","replyTime":"2020-09-04T17:53:00","review":"Alex is so wonderful every time I have a question. She is very knowledgeable and so polite. Wish that there were more people like her in workplaces that act as professional as she does everyday in her job.","source":"Google","submissionTime":"2020-10-29T00:00:00","userName":"Kevin V."},{"reviewId":"ef6e5c76-744f-446b-9198-82ac5b5a6638","range":0,"rating":5,"reply":"We appreciate the review, Lorraine. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-10-19T09:01:00","review":"This is the best storage place that I have ever used! They're honest and very kind! They keep the place very clean and the price is right! Thanks for your great customer service!","source":"Google","submissionTime":"2020-10-19T00:00:00","userName":"Lorraine L."},{"reviewId":"be6c1a4f-df64-4600-a0dd-347a6aa88708","range":0,"rating":5,"reply":"Thanks for the positive review, Michael! We work hard to keep our facilities safe and clean for our customers. Please let us know if you need any assistance or have any questions. We are always available at 888-STORAGE!","replyTime":"2020-10-03T09:27:00","review":"Good price, good security, nice and clean.  Climate-controlled.","source":"Google","submissionTime":"2020-10-02T00:00:00","userName":"Michael D."},{"reviewId":"98bad85e-9604-452b-8f5a-3ee6b970aa65","range":0,"rating":5,"reply":"Hi Eric, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can?do anything else to?assist you at 888-STORAGE.","replyTime":"2020-09-28T18:51:00","review":"Very clean facility and helpful staff","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"Eric P."},{"reviewId":"04f5bea3-8c50-451b-aad7-3762c3c1eeec","range":0,"rating":5,"reply":"Hi Regina, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-09-22T08:41:00","review":"Great online experience! Everything was quick & easy. The storage space was nice & clean.","source":"Google","submissionTime":"2020-09-21T00:00:00","userName":"Regina A."},{"reviewId":"af14ad16-8c57-4c36-836a-904bddf02c43","range":0,"rating":4,"reply":"Hello, Joda. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-09-21T11:07:00","review":"Customers service was very pleasant and resourceful","source":"Google","submissionTime":"2020-09-19T00:00:00","userName":"Joda A."},{"reviewId":"539e9242-ba41-4bc7-bbb7-444f03e8492f","range":0,"rating":5,"reply":"Hi Jason, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alex! We really appreciate the recommendation. Don't hesitate to reach out if you need anything!? \n","replyTime":"2020-09-16T11:30:00","review":"Came here and got exactly what I needed. Alex was the very nice lady who helped me with everything. The amount of knowledge she had pertaining to all my questions was unreal. Kudos to her! Definitely will recommend this place to others!","source":"Google","submissionTime":"2020-09-15T00:00:00","userName":"Jason R."},{"reviewId":"68a88786-8e51-409e-a2b1-33cbbd6b731e","range":0,"rating":5,"reply":"Hello, Celia! Thanks for the positive feedback. We're so happy that Marty was welcoming and helpful to you! Please call 888-STORAGE if you have any questions.","replyTime":"2020-09-14T19:00:00","review":"Marty (store manager at Wauwatosa) is always so helpful and welcoming!!","source":"Google","submissionTime":"2020-09-14T00:00:00","userName":"Celia d."},{"reviewId":"4ab33f5b-a26b-4e32-98bf-148988a9ecc7","range":0,"rating":5,"reply":"Hi Jason, thank you for your review! We're so happy to hear that your experience with our team and cleanliness of the facility has been positive! Let us know if we can?do anything else to?assist you.","replyTime":"2020-09-13T11:49:00","review":"Marty provided excellent service, clean facility and great experience","source":"Google","submissionTime":"2020-09-12T00:00:00","userName":"Jason C."},{"reviewId":"c5c230d6-64fe-45f8-8b47-46cee2e220f8","range":0,"rating":5,"reply":"Hi Michele. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for choosing Extra Space Storage.?\n","replyTime":"2020-02-16T14:06:00","review":"Convenient location. Indoor loading and unloading area for vehicles, carts available. Good lighting.  I wish they had cameras in the corridors, maybe they do but I'm unaware of them.  Good management, you can also purchase moving supplies in the office.","source":"Google","submissionTime":"2020-09-03T00:00:00","userName":"Michele K."},{"reviewId":"04e2aca2-87ec-41f4-a4f0-6bbc6b61c3d6","range":0,"rating":5,"reply":"Hi, Luis. Thank you for the rating! We're happy you had a great experience at Extra Space Storage.","replyTime":"2020-09-02T10:42:00","review":"Great service with quick responses on any question I had","source":"Google","submissionTime":"2020-09-01T00:00:00","userName":"Luis V."},{"reviewId":"18133727-4113-4c43-ac95-1a962f19cb0c","range":0,"rating":5,"reply":"Hi Heather, thank you for your review! We're so happy to hear that your experience with our team and the cleanliness of the facility has been positive! Let us know if we can?do anything else to?assist you.\n","replyTime":"2020-09-01T11:05:00","review":"Great service and super clean storage!","source":"Google","submissionTime":"2020-08-31T00:00:00","userName":"Heather S."},{"reviewId":"cfc1a81d-4152-43eb-851d-b5d542147e85","range":0,"rating":5,"reply":"Thanks, Milwaukee! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're glad Cathy was a great help. We really appreciate the recommendation as well as the 5-star review! \n","replyTime":"2020-08-22T14:21:00","review":"This storage place was great, convenient location and great access hours! Cathy was great she helped me removed my lock once when I forgot my keys and she made the move-out process a breeze! I highly recommend Extra Space Storage and Cathy!","source":"Google","submissionTime":"2020-08-21T00:00:00","userName":"Milwaukee M."},{"reviewId":"1ecc78ab-2de4-4223-a541-58c28ec93efb","range":0,"rating":5,"reply":"Thank you for the kind words, Mj Creative. We're glad our manager was able to help! If you ever need anything in the future feel free to stop by or call us at 888-STORAGE.","replyTime":"2020-08-16T14:58:00","review":"The process to rent a unit was easy, I requested a reservation on line.  The manager called me the following day, We completed the rental agreement and signed the documents that were sent to my email!  Done.","source":"Google","submissionTime":"2020-08-16T00:00:00","userName":"MJ C."},{"reviewId":"9d5e2383-cb2f-4344-a77c-30bc5eeb4de1","range":0,"rating":5,"reply":"Thanks, Robert! We're glad Marty has been great. Stop by the office if you need anything!\n","replyTime":"2019-12-28T07:12:00","review":"Marty has been great and excellent clean facility.","source":"Google","submissionTime":"2020-08-14T00:00:00","userName":"robert e."},{"reviewId":"85565acd-df09-498b-9faf-287ab2e95aaa","range":0,"rating":5,"reply":"Thanks for leaving a positive rating, Jodi! We're glad Marty was helpful. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-08-14T13:43:00","review":"I love this location! Marty is always so pleasant helpful. Great customer service!","source":"Google","submissionTime":"2020-08-14T00:00:00","userName":"Jodi H."},{"reviewId":"cf14729c-94e2-46c6-bcd3-0dd6f3995c5c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Bill! We're happy we were able to provide a smooth rental experience. Give us a call at 888-STORAGE if you need anything else!","replyTime":"2020-08-09T10:04:00","review":"Good fast service getting me set up with what l needed. Marty was quite friendly and answered all my questions.","source":"Google","submissionTime":"2020-08-09T00:00:00","userName":"Bill J."},{"reviewId":"53e556e8-1d96-47f4-9765-d68c4ed6805c","range":0,"rating":5,"reply":"Thanks, Ian! We appreciate our customers and work hard to keep the facilities clean to make sure we are exceeding your expectations. Give us a call at 888-STORAGE if you need anything else!","replyTime":"2020-08-06T16:09:00","review":"Move in was easy, price was very reasonable, and the space was clean and well kept up. When I no longer needed the space, cancelling was a quick phone call and painless. Would use again if the need arises.","source":"Google","submissionTime":"2020-08-06T00:00:00","userName":"Ian K."},{"reviewId":"adfdbdc5-3a1b-4694-9bc2-d1642e888daa","range":0,"rating":5,"reply":"Hello, Jasmine. Thank you for the 5-star review! We're so happy Anthony provided a detailed rental experience. We are happy to help, so let us know if you need anything!","replyTime":"2020-08-06T16:27:00","review":"Location was clean and Anthony did an excellent job showing me around and explaining everything to me.","source":"Google","submissionTime":"2020-08-06T00:00:00","userName":"Jasmine W."},{"reviewId":"45d08870-95c7-41f2-9954-b486d2337dcd","range":0,"rating":5,"reply":"Hello, Amanda. Thank you for the great review. We're so glad Alex could provide an amazing experience for you. Please stop by the office if you need anything!","replyTime":"2020-07-30T12:37:00","review":"Alex is a amazing you should duplicate her","source":"Google","submissionTime":"2020-07-29T00:00:00","userName":"Amanda D."},{"reviewId":"1abbd54f-7b58-4564-bc97-8ad326fe05bc","range":0,"rating":5,"reply":"Thank you, Samantha! It's wonderful to hear you had a positive experience with Marty and want you to know that we are here to assist you with any further storage needs! Give us a call at (414) 323-8321 if anything comes up!","replyTime":"2020-07-22T13:22:00","review":"I'm glad I chose Extra Space Storage for my things. The place is reasonably priced, clean, and easy to access. Marty was very helpful and held my reservation when I had to reschedule my appointment!","source":"Google","submissionTime":"2020-07-21T00:00:00","userName":"Samantha L."},{"reviewId":"a40211cf-8f60-4194-af90-f8c82deef44a","range":0,"rating":5,"reply":"Thank you, Monica, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure, and professional storage solution in your neighborhood. We are so happy to hear that Marty and Alex were so helpful and knowledgeable and able to make your rental process easy. Our team is here to serve you, so give us a call at 888-STORAGE if you need any future assistance!","replyTime":"2020-07-19T11:03:00","review":"Wonderful experience from the very beginning. The first interaction was the main call center and they were so helpful and knowledgeable with getting me the best deal and size storage unit. I was promptly called after that by Alex who walked me through everything again and made sure I had all the details and explained how I could do everything online or over the phone which was so helpful since I’m in the process of moving. A couple days before I “moved” into the unit Marty called me to once again confirm all the details and walked me through everything step by step!! So simple!!! The customer service was outstanding!! Once I arrived Marty showed me how to access the facility and walked me to my unit. Highly recommend them, they made this difficult move much easier!!!","source":"Google","submissionTime":"2020-07-18T00:00:00","userName":"Monica Z."},{"reviewId":"52c6ca31-3deb-4c6c-8037-ed9c8c3d1cc6","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Brittany! We want to thank you for taking the time to provide your feedback and suggestions! We are happy to hear that Marty provided a detailed rental process and that you are pleased with our covered loading bay. Stop by our office or give us a call at 888-STORAGE at any time if you need assistance or have any questions!","replyTime":"2020-07-16T11:38:00","review":"Storage locker was very clean and the move in process was easy. Marty went through the lease over the phone and spelled everything out for me. The facilities allow for you to pull into a covered area to unload, which is helpful with poor weather. They also provide dollys to assist with moving. Elevators are deep making loading large items easy. My only complaint is how far my locker was from where you drive in. My locker was on the complete other side of the building which makes for a trek when hauling furniture.","source":"Google","submissionTime":"2020-07-15T00:00:00","userName":"Brittany F."},{"reviewId":"b6113ef3-5a9c-4b75-9657-39d90a2d2f0d","range":0,"rating":5,"reply":"Hi Alex, we're glad Alex was able to help! We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-07-08T11:27:00","review":"Alex was very helpful! Great information and efficient service! Very impressed with the building and staff!","source":"Google","submissionTime":"2020-07-07T00:00:00","userName":"Alex B."},{"reviewId":"0b285640-d7d5-4625-a861-c7fd0fd34b53","range":0,"rating":5,"reply":"Hi Jason, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive!\r\n","replyTime":"2020-07-02T12:02:00","review":"Clean, cool, and great monthly rates.","source":"Google","submissionTime":"2020-07-01T00:00:00","userName":"Jason S."},{"reviewId":"229bdee3-15ea-4edc-8548-c62446202b66","range":0,"rating":5,"reply":"Thank you Laura! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Let us know if we can do anything to assist you! \n","replyTime":"2020-05-16T09:14:00","review":"We were very impressed!  The whole process to reserve and sign the lease for the unit was very easy and then delivering our first load to store today was very smooth.  The facility is very clean and well lit and the ability to pull into a garage and then use one of the supplied carts was wonderful!\nUpdate - we liked this facility so well, that we just rented a second unit that we will use shorter term as we transition to moving to a new house!","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Laura K."},{"reviewId":"f6ea0fb7-46fa-4cb9-b69d-166da0d055d1","range":0,"rating":4,"reply":"Thank you for the positive review, Patrick! We are glad you are happy with your unit. We understand that additional fees can be frustrating. Please give us a call at 888-STORAGE if you have any questions about our insurance policy!","replyTime":"2020-06-30T14:27:00","review":"Storage is great. The price is a little high because they make you have insurance and you have to use their locks. I really like the location.","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Patrick O."},{"reviewId":"6390f782-94b1-43a7-b3de-d82f89697d19","range":0,"rating":5,"reply":"Hi Kathie. Thank you for your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alex! Thank you for choosing Extra Space!","replyTime":"2020-06-25T11:14:00","review":"Reserved online then called to confirm details. Alex Maddox was knowledgable and handled transaction efficiently.  It was a pleasure to work with her!","source":"Google","submissionTime":"2020-06-25T00:00:00","userName":"Kathie H."},{"reviewId":"ae6eb221-892b-4965-af32-0afc768ac69e","range":0,"rating":5,"reply":"Thank you for your feedback, Ressie! We strive to provide renters with clean and convenient facilities. We're glad Marty was able to meet your storage needs. We are grateful to have you at Extra Space!","replyTime":"2020-06-25T10:55:00","review":"Clean, convenient nice facility... Marty B.  was very helpful","source":"Google","submissionTime":"2020-06-25T00:00:00","userName":"Ressie R."},{"reviewId":"f26c518a-a43f-4b35-b968-4d7a3a19aaa1","range":0,"rating":5,"reply":"Hi, Ngoc Tuyet. Thank you for the great review! We're thrilled you have had a great experience with our staff. Don't hesitate to reach out if you need anything!","replyTime":"2020-06-25T12:17:00","review":"Very attentive and professional staff!","source":"Google","submissionTime":"2020-06-23T00:00:00","userName":"Ngoc T."},{"reviewId":"7d115ff4-6240-47d5-8aac-6f494b5fd9de","range":0,"rating":5,"reply":"Hi Janet, we're glad Marty and Kathy went above and beyond to help you out.  Providing renters with clean and secure facilities is our top priority. Let us know if you need any future assistance! ","replyTime":"2020-06-22T11:35:00","review":"Marty and Kathy went above and beyond to help me out when the coronavirus upended my plans and I needed to unload my truck into a storage unit asap. The unit is clean, air-conditioned, and you can purchase a reasonably-price lock for extra security. Again, I cannot thank them enough for their guidance and flexibility in getting my stuff into storage!","source":"Google","submissionTime":"2020-06-21T00:00:00","userName":"Janet P."},{"reviewId":"29a89f26-cbd0-489b-a36a-85604f74f4c9","range":0,"rating":5,"reply":"Thank you for the excellent rating, D! We're happy we were able to provide a smooth rental experience. Welcome to Extra Space Storage!","replyTime":"2020-06-18T11:19:00","review":"Great experience. Nice & easy. The facilities are very nice.","source":"Google","submissionTime":"2020-06-17T00:00:00","userName":"D G."},{"reviewId":"9d623eac-c44a-437f-9dc3-2abce7c2b626","range":0,"rating":5,"reply":"Thank you for the review, Berlynn! We pride ourselves on having a friendly, accommodating staff and are so happy Alex and Marty were able to assist you! We certainly appreciate the 5-star review!","replyTime":"2020-06-11T11:03:00","review":"What a great experience. Alex and Marty made everything so simple. They were quick efficient and very friendly. This place is easy to access and very clean. Instructions provided are super clear as well.","source":"Google","submissionTime":"2020-06-11T00:00:00","userName":"Berlynn M."},{"reviewId":"69055de7-2d46-443c-b725-b092df82cd72","range":0,"rating":5,"reply":"Thank you so much for your kind words, Ed. We really appreciate you taking the time to share your positive experience with Marty! Don't hesitate to reach out if you need anything!? \n","replyTime":"2020-06-01T08:30:00","review":"So far a great experience.  Marty was terrific and prices can't be beat.  New facility and in good shape.  Will probably have my stuff here for quite a while :)","source":"Google","submissionTime":"2020-05-31T00:00:00","userName":"Ed C."},{"reviewId":"64ca0543-e30e-4129-98d3-61abdee5b722","range":0,"rating":5,"reply":"Thank you, Matt! We pride ourselves on keeping our storage facility clean, organized, and well lit and are thrilled to hear your experience reflects that. We truly appreciate the recommendation as well as the 5-star review!","replyTime":"2020-05-27T08:11:00","review":"Absolutely the best storage facility I have ever seen! Marty was super nice and very helpful through it all. He was very detailed and thorough answering my questions while I was signing up. \nOnce the unit was mine, the storage facility speaks for itself- extremely clean, well lit, climate controlled, drive in entrance, etc. I would absolutely recommend Extra Space Storage to anyone looking to free up some cluster from their home!","source":"Google","submissionTime":"2020-05-26T00:00:00","userName":"Matt K."},{"reviewId":"ff551bc2-c77c-4461-a0a9-04dd9c06c528","range":0,"rating":5,"reply":"Thank you for the kind words, Smith! We're committed to providing excellent customer service and are thrilled to hear Alex and Marty got you out of a jam.  Providing renters with clean and secure facilities is our top priority. Let us know if we can do anything to assist you! ","replyTime":"2020-05-24T08:18:00","review":"Awesome customer service from Alex and Marty - they got me out of a jam after showing up at Public Storage with a reservation and ready to move in only to be told they didn't have a unit for me. One hour later I was checking out a unit and moving in at Extra Space. Facility was much easier to access, very new and clean, and much more secure. It worked out for the best! The online rates will save ya money.","source":"Google","submissionTime":"2020-05-23T00:00:00","userName":"Smith T."},{"reviewId":"dc64f8c9-f235-424d-b4cc-59e874722f24","range":0,"rating":5,"reply":"We know you have many options for storing your belongings and are committed to being the most convenient, secure, and clean storage solution in your neighborhood. Thanks for being a loyal customer, Kisha! \n\n","replyTime":"2020-05-17T11:18:00","review":"Marty was very informative and nice.  He verified that my access code and locks worked. The facility is conveniently located, clean and secure. Great customer service Marty!","source":"Google","submissionTime":"2020-05-16T00:00:00","userName":"Kisha P."},{"reviewId":"2c96d829-8def-48ad-8a24-c017984ca6a0","range":0,"rating":5,"reply":"Hi Maria, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at 888-STORAGE if you need anything! We’re glad you chose Extra Space!\n","replyTime":"2020-05-15T08:41:00","review":"Marty and Alex were very friendly and professional on the phone, and the facility is excellent. Nice and clean. Very customer centered business. If your looking for storage I would recommend extraspace.","source":"Google","submissionTime":"2020-05-14T00:00:00","userName":"Maria E."},{"reviewId":"82751481-fbdd-48c0-8064-2f8cd8d12dfc","range":0,"rating":5,"reply":"Hi Zannetta, thank you for the 5-star rating! We are happy to hear about your positive experience with Extra Space Storage. ","replyTime":"2020-05-14T09:10:00","review":"Excellent service. Easy to complete contract !","source":"Google","submissionTime":"2020-05-09T00:00:00","userName":"Dr. Z."},{"reviewId":"40db47d5-44e5-4d17-9a55-7fd20be89df8","range":0,"rating":5,"reply":"Hi Rachel, thank you for your review. We're glad Marty and Steven were very attentive to your needs. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-05-15T16:35:00","review":"We needed a last minute storage space. Marty and Steven were very attentive to our needs and quickly were able to meet our needs. Thank you!","source":"Google","submissionTime":"2020-04-25T00:00:00","userName":"Rachel L."},{"reviewId":"0c611aee-5121-4b4d-ba5f-d513b3e71881","range":0,"rating":4,"reply":"Hi Tonya, thank you for your review. We're glad Steven went above and beyond to get your rental finished! Stop by the office if you need anything. \n","replyTime":"2020-05-16T08:06:00","review":"Steven went above and beyond to get my rental finished! The only concern I had was the email he sent with the site map and gate code went to my spam folder while all the other emails went to my normal inbox so I didn’t know until I called to ask for my gate code that I had received it via email. It also didn’t have the site map attached to the email so it took me walking down a few aisles to find my room.","source":"Google","submissionTime":"2020-04-21T00:00:00","userName":"Tonya C."},{"reviewId":"be2ba13b-3307-49ee-bdc0-db5555704043","range":0,"rating":5,"reply":"Hi James, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!","replyTime":"2020-05-16T08:09:00","review":"Marty and team are incredibly helpful and very prompt.  The location is very clean.  The team was amazingly flexible and I truly appreciate how they have helped us during our move.","source":"Google","submissionTime":"2020-04-20T00:00:00","userName":"James L."},{"reviewId":"4f556358-259a-4fef-9921-460092720d95","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Steven! We are so happy to hear you’ve had a great experience renting with Marty. Give us a call at (414) 323-8321 if you need anything!","replyTime":"2020-03-19T16:10:00","review":"Marty was very professional and friendly he made our experience very pleasant,","source":"Google","submissionTime":"2020-03-18T00:00:00","userName":"Steven T."},{"reviewId":"a2aff498-5ef4-4ada-b88b-3815ad3edcdd","range":0,"rating":5,"reply":"Thank you, David! We love hearing that your experience has been positive and hope you know that we appreciate your business! Let us know if we can do anything else to assist you.","replyTime":"2020-03-18T14:41:00","review":"great friendly staff.Mike was great with the tour of the facility andhelped with any and all questions that i had, he even informed me about the protection kits offered.","source":"Google","submissionTime":"2020-03-17T00:00:00","userName":"David L."},{"reviewId":"e8a55042-c562-47f7-b8ae-040409f4a501","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Andrew! We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Don't hesitate to reach out if you need anything.","replyTime":"2020-03-15T11:58:00","review":"Very pleased with the service and how fast we were able to get a unit.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Andrew B."},{"reviewId":"092d5d54-83d1-4b07-a619-49677c77aafe","range":0,"rating":5,"reply":"Hi Molly, your kind words are appreciated! We make it a priority to provide clean, well-maintained, and convenient facilities and are so glad to hear your experience reflects that. Let us know if we can do anything to assist you! ","replyTime":"2020-03-17T12:27:00","review":"First impressions: very clean and well maintained, climate control is spot on, they provide flatbed carts for your convenience and the elevator & automatic doors are in great working condition.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Molly R."},{"reviewId":"ee804678-8e3d-4a2e-abd7-533eb6bfc76f","range":0,"rating":5,"reply":"Rubz, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2020-03-13T15:22:00","review":"If you need storage, this is the place to go! Amazing facility, customer service friendly staff, it’s clean, heated/secure drive up garage to unload items, carts provided for an easy transition from your car to the storage unit, affordable, great location..... need I say more!! Thank you Brittney for making my storage process seamless ??","source":"Google","submissionTime":"2020-03-13T00:00:00","userName":"Rubz R."},{"reviewId":"5e5dabe4-c6e2-4a02-ab8f-c84c11789e3f","range":0,"rating":5,"reply":"Earning a 5-star rating from you means a lot to us, Helen. We're glad Marty was able to help with your storage needs! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2020-03-14T12:32:00","review":"Marty was very helpful and very pleasant. and helping me to find the right storage for what I needed . He took time to explain everything  to me. And I really appreciate  someone  that's willing  to go that extra mile . The storage space is well keep very  clean . I would Refer and tell anyone if you looking for a storage space please  go to extra space  storage .","source":"Google","submissionTime":"2020-03-13T00:00:00","userName":"Helen B."},{"reviewId":"384000a2-af54-4729-933f-257e1b795820","range":0,"rating":5,"reply":"Hi Melissa, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience reflects that. We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-03-11T12:58:00","review":"This facility is very clean and very well cared for.  Kind, knowledgeable staff with great follow up!  In my opinion, weighing the costs, customer service level, and quality facility; this is one of the best values out there.  \nI have paid the same price or more in the past for smaller units in facilities that aren't this nice or feel as safe as this one!","source":"Google","submissionTime":"2020-03-11T00:00:00","userName":"Melissa U."},{"reviewId":"2ad0a85d-951d-4932-be4d-89f6ea51f06c","range":0,"rating":5,"reply":"Hi Timothy, we're glad our manager explained everything. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by the office if you need anything. \n","replyTime":"2020-03-09T17:35:00","review":"Great guy at the counter explained  everything and very friendly nice clean place","source":"Google","submissionTime":"2020-03-09T00:00:00","userName":"Timothy V."},{"reviewId":"afc45102-7536-464d-849d-ae534f8e54cc","range":0,"rating":5,"reply":"Philip, your recommendation means the world to us! We're glad Marty was able to help with your storage needs! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2020-03-07T13:10:00","review":"Really nice storage facility. Everything is indoors, there's a heated bay to unload your vehicle with carts. The manager, Marty, was incredibly helpful. He was friendly and willing to look at several different units to find one that best suited my needs. Would definitely recommend.","source":"Google","submissionTime":"2020-03-07T00:00:00","userName":"Philip G."},{"reviewId":"fc18dca8-3750-4ce2-9548-19b4d5cf9ce2","range":0,"rating":5,"reply":"Thanks for recommending Extra Space Storage, Detoun. We're glad Marty was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2020-03-05T17:15:00","review":"Marty was very helpful. I will definetly reccommend this facility","source":"Google","submissionTime":"2020-03-05T00:00:00","userName":"Detoun O."},{"reviewId":"93f59fef-e778-4db1-b218-e897c3a4181c","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, April! We pride ourselves on having a professional staff and are thrilled to hear your experience reflects that. We're glad Michael took the time to explain in great detail everything about the unit, how to access it and found the perfect one to house your precious cargo. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-03-03T12:12:00","review":"Upon arriving at Extra Storage Space, Michael greeted my hubby and I with a fabulous smile and true professional. In addition, he took the time to explain in great details all about the unit, how to access it as well as finding the perfect one to house my precious cargo??. Michael was awesome to the very end. I was pleased with his knowledge and hospitality!","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"April P."},{"reviewId":"4918b41c-0b2c-46e4-baa6-bee7430ad9fd","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Reginald! We pride ourselves on having a professional staff and are thrilled to hear your experience with Marty reflects that. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-03-03T12:09:00","review":"Marty was very professional and a people person. I highly recommend this location.","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"Reginald P."},{"reviewId":"1c52c55b-13f6-4e8e-a39b-c992d82a75c6","range":0,"rating":5,"reply":"Thanks, Cedric! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Mike and Marty were able to provide that for you! Let us know if we can do anything to assist you! \n","replyTime":"2020-03-01T10:55:00","review":"Mike and Marty did a great job with helping find the right storage","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Cedric H."},{"reviewId":"c5cfcfd7-4ed2-4f2d-984b-9ef7f1d0cd66","range":0,"rating":5,"reply":"Earning a 5-star rating from you means a lot to us, Margaret. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out if you need anything! ","replyTime":"2020-02-29T08:37:00","review":"We are very impressed with the service, price,  and cleanliness of the facility.","source":"Google","submissionTime":"2020-02-28T00:00:00","userName":"Margaret H."},{"reviewId":"29a99e05-65c9-4473-9b54-d1b201a34be7","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Megan! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Let us know if you need any future assistance.","replyTime":"2020-01-12T05:59:00","review":"Great service. Clean facility. Excellent experience.","source":"Google","submissionTime":"2020-01-10T00:00:00","userName":"Megan G."},{"reviewId":"73afee98-acc4-470c-a423-737c2fbc1738","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Martika. We're committed to being your go-to stop for all your local storage needs! We really appreciate your business and are here to help if you need anything.","replyTime":"2020-01-04T13:25:00","review":"Great  storage place!","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Martika A."},{"reviewId":"2462ecee-14b5-4209-bc58-159614c063f0","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Urine Luck. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2020-01-04T13:25:00","review":"5 stars :-))","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Urine L."},{"reviewId":"c982c45d-2d41-4717-b8da-5e4e09e7f2f6","range":0,"rating":5,"reply":"Thanks for recommending Extra Space Storage, Jaylen. We're glad our team in Wauwatosa was able to help! We are here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2019-12-31T12:04:00","review":"Registration was fast and all the questions I had were answered promptly and to satisfaction. Staff was very helpful, polite and professional. Definitely recommend  this storage ??","source":"Google","submissionTime":"2019-12-31T00:00:00","userName":"Jaylen H."},{"reviewId":"6d4b0ee1-1ad0-481a-85f6-c3ce29186d40","range":0,"rating":5,"reply":"Hi Chris, thanks for your review! We are thrilled to hear your experience with Marty was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 if you need anything.","replyTime":"2019-12-30T10:25:00","review":"The store manager, Marty, was great to work with. He took the time to show me around and answer all of my questions.","source":"Google","submissionTime":"2019-12-30T00:00:00","userName":"Chris C."},{"reviewId":"15993c9d-4c3e-42cf-a612-852deec8aa50","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, All Hours! We're so glad to hear Marty provided 5-star service! We make it a priority to provide clean facilities and are thrilled your experience reflects that. Stop by our office if you need anything!","replyTime":"2019-12-28T11:52:00","review":"Marty (The Store Manager) was very helpful\nand thorough in his showing and process. Facility was very clean and made me feel confident I?m storing my Company?s furniture here.","source":"Google","submissionTime":"2019-12-28T00:00:00","userName":"All H."},{"reviewId":"1e2f9708-d076-4f5d-9453-029e0c88e03c","range":0,"rating":5,"reply":"Denise, we are so happy to hear that our team was able to accommodate your storage needs and provide a smooth rental experience. Thank you so much for recommending Extra Space Storage!","replyTime":"2019-12-29T09:50:00","review":"I needed assistance with an emergency storage unit and they were great! It?s a convenient location. Marty and Brittany were awesome. Strongly recommend.","source":"Google","submissionTime":"2019-12-28T00:00:00","userName":"Denise R."},{"reviewId":"7748361d-a1b3-485c-9723-aa5ce7ba1015","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Nicole! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that. Don't hesitate to reach out if you need anything! ","replyTime":"2019-12-21T07:24:00","review":"Awesome place!  Totally clean and new. Friendly staff, very helpful and informative. Gave great information and answered all my questions.","source":"Google","submissionTime":"2019-12-20T00:00:00","userName":"Nicole P."},{"reviewId":"0bb50431-ce5e-4fc7-bb90-3b3c07222137","range":0,"rating":5,"reply":"We?re glad you chose Extra Space, Melody. We're committed to being your go-to stop for all your local storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!","replyTime":"2019-12-20T08:41:00","review":"I am so happy I chose this storage facility and THIS LOCATION! Marty, the manager is great! He is personable, friendly and extremely helpful!!! I ended up taking a larger unit only to change my mind after he already set everything up but he wasn?t phased! Made the changes with a smile on his face! I was so grateful for his help and patience. I would recommend this place for all your storage needs any day!","source":"Google","submissionTime":"2019-12-19T00:00:00","userName":"Melody M."},{"reviewId":"21477c1d-200e-4601-9c01-0c32e956debf","range":0,"rating":5,"reply":"Diane, thank you for your review. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can do anything else to assist you.\n","replyTime":"2019-12-18T18:17:00","review":"Very nice and clean facility!","source":"Google","submissionTime":"2019-12-18T00:00:00","userName":"Diane A."},{"reviewId":"0fdd04ad-95f5-4c2f-b79c-50efa519d4ef","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Chopitup! We pride ourselves on having a professional staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.  \n","replyTime":"2019-12-07T08:25:00","review":"Very welcoming and professional","source":"Google","submissionTime":"2019-12-06T00:00:00","userName":"Chopitup M."},{"reviewId":"b016cab8-ad52-4cde-8ba4-3c7a1f596754","range":0,"rating":5,"reply":"Hi Jim, thanks for leaving us a review! We're so glad to hear Marty provided 5-star service! We make it a priority to provide clean facilities and are thrilled your experience reflects that. Stop by our office if you need anything! ","replyTime":"2019-12-03T18:27:00","review":"Very nice and clean, good price and Marty was great to work with.","source":"Google","submissionTime":"2019-12-03T00:00:00","userName":"Jim K."},{"reviewId":"ed4de3c2-f279-4b97-8b70-460111065af4","range":0,"rating":5,"reply":"Melinda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Let us know if we can do anything else to assist you.","replyTime":"2019-11-30T16:55:00","review":"Great Service","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"Melinda C."},{"reviewId":"f72501ed-61bc-45e2-8185-e1e8e6716f62","range":0,"rating":5,"reply":"Thank you for the kind remarks, Sharrae! We're so happy to hear Marty provided a smooth rental experience and earned your recommendation! Stop by our office if you need anything in the future. ","replyTime":"2019-11-22T08:13:00","review":"The service that Marty provided was excellent!!! He explained the terms and conditions and answered all of my questions. I would recommend Extra space storage.","source":"Google","submissionTime":"2019-11-21T00:00:00","userName":"Sharrae P."},{"reviewId":"5316e4fa-b68b-431d-bfc5-480ccb43d5b3","range":0,"rating":5,"reply":"Hi Community, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thank you for choosing Extra Space.","replyTime":"2019-11-20T09:24:00","review":"Happy to find this place. Has a heated unloading area and was very clean. \n5 out of 5 stars.","source":"Google","submissionTime":"2019-11-20T00:00:00","userName":"Community G."},{"reviewId":"602b5318-0fab-457b-9352-79d4b4d6abe1","range":0,"rating":5,"reply":"Hi Barbara, we're glad Marty was able to help! We are happy to hear your rental process was quick. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-11-16T09:07:00","review":"Definitely a pleasure working with Marty!  Thanks for all your help!  Quick process!","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Barbara K."},{"reviewId":"98533377-7f1f-4f7d-a6aa-c4cf278b95d2","range":0,"rating":5,"reply":"Hi Randall, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our team was able to help. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-11-04T18:22:00","review":"One of the better deals in the area. Clean and has drive in loading Bay. They do require some goofy cylinder locks. Can order online for less. Other than locks happy with storing here and staff is helpful.","source":"Google","submissionTime":"2019-11-04T00:00:00","userName":"Randall T."},{"reviewId":"57884e74-91f2-4689-9885-6a204cd839e3","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Kathy! We pride ourselves on having a professional, helpful staff and are thrilled to hear your experience with Marty reflects that. Let us know if we can do anything to assist you!","replyTime":"2019-11-02T13:10:00","review":"Marty was so helpful as we inquired about using this company and then signed up for a unit. He was professional and very helpful.","source":"Google","submissionTime":"2019-10-31T00:00:00","userName":"Kathy M."},{"reviewId":"576791e8-3161-40dc-838f-05148bd79f6a","range":0,"rating":5,"reply":"Thank you, Scott, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. We really appreciate the recommendation as well as the 5-star review!","replyTime":"2019-10-29T10:43:00","review":"Highly recommend!  This facility is very clean and conveniently located!! Plus Marty(store manager) has been wonderful to work with!!!","source":"Google","submissionTime":"2019-10-29T00:00:00","userName":"Scott H."},{"reviewId":"602082d1-b82a-4bfb-a786-e65901051aa3","range":0,"rating":5,"reply":"Scott, your recommendation means the world to us! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Let us know if we can do anything else to assist you,","replyTime":"2019-10-28T13:25:00","review":"Marty (manager) was great to work with at getting everything set up.  The heated loading area is awesome and the place is really clean and new.  I ended up saving money from my old storage facility and got a larger unit.  Highly recommend this place.","source":"Google","submissionTime":"2019-10-28T00:00:00","userName":"Scott K."},{"reviewId":"483504e5-cf38-447b-a2a4-115a640d3a49","range":0,"rating":5,"reply":"Hi Kayla, we're glad Marty was able to help, gave you a tour of the facility and made getting your storage unit super easy. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if we can do anything to assist you!\n\n","replyTime":"2019-10-19T11:31:00","review":"Marty was such a great help.  He toured me the facility and made getting my storage unit super easy.  He was able to set me up quickly and gave me a great rate.  Thanks Marty!  The facility was also very clean.","source":"Google","submissionTime":"2019-10-19T00:00:00","userName":"Kayla B."},{"reviewId":"ec661052-72a9-4fa9-ba12-9fb6da00812e","range":0,"rating":5,"reply":"Thank you so much for your kind words, Courtney. We really appreciate you taking the time to share your experience with us. Let us know if we can do anything to assist you!\n","replyTime":"2019-10-19T11:04:00","review":"Great experience!","source":"Google","submissionTime":"2019-10-19T00:00:00","userName":"Courtney B."},{"reviewId":"e34b8a79-9fc4-4402-a07b-54570d44b070","range":0,"rating":4,"reply":"Thank you for your feedback, Ama! Providing renters with clean and secure facilities is our top priority. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Let us know if we can do anything to assist you!\n","replyTime":"2019-10-19T15:08:00","review":"Was a very clean and safe feeling environment and Marty was fairly friendly. The starting prices seem very reasonable, though we will see with time how much they raise rates. Unfortunately, I had to deduct a star for how much they push insurance. We were quoted $17 a month for 3k worth of insurance! I pay $20 a month for $45k of renters insurance! At first, Marty insisted that insurance was REQUIRED but could, reluctantly, be waived if we have renters insurance that covers off-site storage. Eventually, after a lot of insisting and a lot of hostile awkwardness, we got him to take the insurance off the plan. Geez! Not to mention, claiming insurance is required is ILLEGAL. Definitely rubbed me the wrong way.","source":"Google","submissionTime":"2019-10-19T00:00:00","userName":"Ama S."},{"reviewId":"7792643d-8865-429f-a4c2-2c68eef9523e","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Jesus4life! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need anything! ","replyTime":"2019-10-13T09:25:00","review":"Excellent customer service. Very clean facility. Professional staff.  Well lit...right off freeway.  Parking available.","source":"Google","submissionTime":"2019-10-12T00:00:00","userName":"Jesus4Life"},{"reviewId":"4b8fcc32-dce5-44ef-bbe9-181ffac8f590","range":0,"rating":5,"reply":"We?re glad you chose Extra Space, Digital Exec! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us. Our team is happy to help with any of your storage needs!","replyTime":"2019-10-10T12:11:00","review":"Clean ontime and professional. \nSetup account quickly. Very happy I went here.","source":"Google","submissionTime":"2019-10-09T00:00:00","userName":"Digital E."},{"reviewId":"8b8ea6fb-e012-4cc6-80fe-8425dc62bf21","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Ernesto. We're committed to being your go-to stop for all your local storage needs! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-10-08T14:41:00","review":"The Best in  town plenty of space and low rates","source":"Google","submissionTime":"2019-10-08T00:00:00","userName":"Ernesto T."},{"reviewId":"2400da12-e82d-4936-a3c9-b1686ddbc92a","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Lea! We are committed to being the most convenient, professional storage solution in your neighborhood. We're glad we were able to meet your storage needs! ","replyTime":"2019-10-07T12:48:00","review":"Marty was very helpful and friendly! The facility is very clean and in a convenient location. Many different size and price options to choose from.","source":"Google","submissionTime":"2019-10-07T00:00:00","userName":"Lea P."},{"reviewId":"141b73e7-cf89-4547-9294-5290beb4b6b5","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Andy! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We're glad Marty gave you a tour of the facility and answered all of your questions. Providing renters with clean and secure facilities is our top priority. Stop by the office if you need anything.","replyTime":"2019-10-05T12:03:00","review":"Found Online and reserved a spot.  Great location and very friendly staff.  Marty was an excellent tour guide of the faculty, and was able to answer all of my questions. \n\nThe facility was very clean and in great condition.  Felt very secure, and I'm happy to store things here.  Prices are reasonable, with month to month leases.","source":"Google","submissionTime":"2019-10-04T00:00:00","userName":"Andy S."},{"reviewId":"9e62100e-2f0b-4402-b809-f65628b7f405","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Joe. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!","replyTime":"2019-10-03T11:25:00","review":"Great service. Thanks Marty!","source":"Google","submissionTime":"2019-10-03T00:00:00","userName":"Joe P."},{"reviewId":"05056684-8f33-4f9d-b219-738c80c7fb49","range":0,"rating":5,"reply":"Lliinnddaa, we know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Extra Space Storage has 1,700+ locations nationwide to help with your storage needs!","replyTime":"2019-09-22T06:54:00","review":"Marty Baczanski was very personable, kind (humble) and patient.  I also appreciate the cleanliness of the storage space.  Very nice and I would use them again.  I hope they are a national company and that all employees have a similar demeanor as Marty.","source":"Google","submissionTime":"2019-09-21T00:00:00","userName":"Lliinnddaa C."},{"reviewId":"f057235b-7214-4e31-b00d-f8cbae975abb","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Mary! We're so happy to hear that Joann and Marty were able to make your rental process hassle-free! Give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2019-09-20T12:36:00","review":"Joann & Marty was amazing. I was not sure about having a shortage unit but they made the process painless, thanks again.","source":"Google","submissionTime":"2019-09-19T00:00:00","userName":"Mary N."},{"reviewId":"1e160545-9da9-4cea-8d07-d36d2764241c","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Samantha. We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need anything.","replyTime":"2019-09-18T13:30:00","review":"Great clean storage facility!","source":"Google","submissionTime":"2019-09-18T00:00:00","userName":"Samantha M."},{"reviewId":"5a212c26-9bb2-4684-a23c-2de71a5ea91f","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Nicholas. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2019-09-15T09:16:00","review":"Friendly and helpful. Good rates. Big selection and variety","source":"Google","submissionTime":"2019-09-14T00:00:00","userName":"Nicholas L."},{"reviewId":"598be9ad-cd01-4310-9102-e1cf099bdd6b","range":0,"rating":3,"reply":"Heather, we would love the opportunity to look into this. Can you give us a call at 888-STORAGE so that we can find a solution for you?","replyTime":"2019-09-15T09:50:00","review":"Great units but be cautious. Knew about insurance but thought it was a one time fee and in order to cancel you have to go to the location which doesnt work well if you're not in the state or the country...hence why most people get a storage unit. Now stuck paying extra money every month and cant cancel.","source":"Google","submissionTime":"2019-09-14T00:00:00","userName":"Heather G."},{"reviewId":"40cfe5cc-5e5c-4d89-82de-bb5a07706ef3","range":0,"rating":5,"reply":"Thank you, Joel, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Marty and the rest of our team are happy to help, so let us know if you have any questions!","replyTime":"2019-09-10T10:45:00","review":"I love the location and the convenience of this facility. Love how new, clean & nice everything is.   I'm also very happy with the service I received.  Marty was very nice, funny and made us feel comfortable right away.","source":"Google","submissionTime":"2019-09-09T00:00:00","userName":"Joel N."},{"reviewId":"4e216d0f-06f1-49ef-b3e5-bd37c127ae1c","range":0,"rating":5,"reply":"Jane, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Marty, Joanna, and the rest of our team are happy to help, so let us know if you have any questions!","replyTime":"2019-09-03T11:47:00","review":"Marty and Joanna were extremely dependable and followed up with me as soon as I made my reservation.  The units are new so they are very clean.  You also get first month free!","source":"Google","submissionTime":"2019-09-03T00:00:00","userName":"Jane K."},{"reviewId":"8b4c1d6a-0190-4ffb-9cf3-c765a2f9ac5c","range":0,"rating":5,"reply":"Elaine, your recommendation means the world to us! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs! Don't hesitate to reach out if you need anything.","replyTime":"2019-09-03T13:35:00","review":"Omg extra storage is a great place to use Marty was the best manager ever! Walked us through everything, gave us all the details and helped us out with pricing. Clean facilities, friendly, and extra space I highly recommend EXTRA!","source":"Google","submissionTime":"2019-09-03T00:00:00","userName":"Elaine D."},{"reviewId":"952cd961-0e86-46a4-a7ef-139782b2d364","range":0,"rating":5,"reply":"Your feedback is appreciated, Joyce! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marty! Let us know if we can do anything else to assist you.","replyTime":"2019-08-25T10:49:00","review":"Really nice gentlemen here Marty extra knowledge of units for pleasurable","source":"Google","submissionTime":"2019-08-24T00:00:00","userName":"joyce a."},{"reviewId":"27ca4374-6339-44ec-aacb-06edddc77fbf","range":0,"rating":5,"reply":"Thanks for the awesome review, Decree! We work hard to meet the expectations of our customers, and we're happy to hear Marty hit the mark for you! Don't hesitate to stop by the office or contact us at (414) 323-8321 if you need anything.","replyTime":"2019-08-25T07:36:00","review":"Marty was awesome very helpful! Great customer service ??","source":"Google","submissionTime":"2019-08-24T00:00:00","userName":"DeCree M."},{"reviewId":"22e97faf-77e7-4514-83a1-54a9af68bc3f","range":0,"rating":5,"reply":"We love having you as a customer, Shamika! We're committed to providing excellent service and we're glad TJ was able to help with your storage needs. Let us know if we can do anything else to assist you! ","replyTime":"2019-08-18T12:22:00","review":"Love tj and s place","source":"Google","submissionTime":"2019-08-17T00:00:00","userName":"Shamika M."},{"reviewId":"4438b0a6-e997-4fa6-ad58-65d6714a2557","range":0,"rating":5,"reply":"Thank you for the review, Shamika. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-08-18T11:48:00","review":"I was happy to work with him at this location ??????????","source":"Google","submissionTime":"2019-08-17T00:00:00","userName":"Shamika M."},{"reviewId":"6f5842b6-a1ba-4bd7-afaf-e8b1d8e3dcb8","range":0,"rating":5,"reply":"Hi, L. Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff and are thrilled to hear your experience with Marty reflects that. Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. ","replyTime":"2019-08-17T16:28:00","review":"Marty is helpful and very professional. The facility is very clean. The units are very large and secure for my needs. Very happy with this experience.","source":"Google","submissionTime":"2019-08-16T00:00:00","userName":"L. R."},{"reviewId":"d9ee9d1d-a764-424a-9e90-e2193c99ba56","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Melissa! We're so happy to hear Martin was able to make your rental process hassle-free! Give us a call at (414) 323-8321 if you need any future assistance. ","replyTime":"2019-08-15T08:31:00","review":"Super clean, Martin was very friendly and professional and answered all my questions.","source":"Google","submissionTime":"2019-08-14T00:00:00","userName":"Melissa P."},{"reviewId":"fadc9135-2f4d-4b00-b251-c47d4a277671","range":0,"rating":5,"reply":"Gepao, you are kind for taking the time to recognize outstanding Extra Space Storage employees! We're committed to providing excellent service and we're glad you had a positive experience renting with Marty! Give us a call at (414) 323-8321 or stop by the office if you need anything.","replyTime":"2019-08-13T10:55:00","review":"The manager name Marty there has the utmost respect and customer service is phenomenal!!... he?s a type of person you will always remember by his helpful, kindness and courtesy....","source":"Google","submissionTime":"2019-08-12T00:00:00","userName":"gepao y."},{"reviewId":"f370ec5b-4725-458e-a4db-91bfcd767a66","range":0,"rating":5,"reply":"Cassie, we pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marty! Give us a call at (414) 323-8321 or stop by the office if you need anything. Thank you for choosing Extra Space! ","replyTime":"2019-08-05T16:34:00","review":"Fast and knowledgeable service from\nMarty.  Clean and new space.","source":"Google","submissionTime":"2019-08-05T00:00:00","userName":"Cassie C."},{"reviewId":"62f58229-80b3-4b19-b538-29ec3a74f4d3","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words, Reyna!","replyTime":"2019-07-26T18:46:00","review":"Marty, was great! Super professional super nice. There facility is SO NICE & NEW! Pricing is pretty good compared to other places I looked into. Great security and surveillance. For that peace of mind!","source":"Google","submissionTime":"2019-07-25T00:00:00","userName":"Reyna B."},{"reviewId":"82474a8a-e1ab-4ff4-a7f1-a82ff3a376a5","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Jason! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (414) 323-8321 if you need anything. Thank you for choosing Extra Space!","replyTime":"2019-07-25T13:18:00","review":"Great storage unit and helpful staff! Highly recommend","source":"Google","submissionTime":"2019-07-24T00:00:00","userName":"Jason S."},{"reviewId":"5d997ac1-b9eb-45fe-94d2-07b836364de5","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Tanisha. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marty! Thank you for choosing Extra Space.  ","replyTime":"2019-07-21T12:43:00","review":"Marty is super kind and professional. Very personable and just a good guy!! He represents the company well!!","source":"Google","submissionTime":"2019-07-20T00:00:00","userName":"Tanisha E."},{"reviewId":"6d6aabdf-8c12-4573-9326-60a554e66248","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Geoff. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Marty! Thanks for letting us help with your storage needs.  ","replyTime":"2019-07-21T12:34:00","review":"Marty was super helpful & friendly.","source":"Google","submissionTime":"2019-07-20T00:00:00","userName":"Geoff W."},{"reviewId":"26b39351-9b19-4491-9fff-509f76590436","range":0,"rating":5,"reply":"Makiyah, your recommendation means the world to us! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (414) 323-8321 if you need anything.","replyTime":"2019-07-05T15:25:00","review":"The absolute best storage facility ever! Its very clean , has climate control, pest control, has elevators and carts, good cheap insurance and the prices change everyday! Staff is very nice. Shout out to the employees Kadssidy and Marty! I definitely recommend this facility.","source":"Google","submissionTime":"2019-07-03T00:00:00","userName":"Makiyah W."},{"reviewId":"2f048caf-fb6a-451e-a987-6556df03396f","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Adela! We love hearing your feedback and are thrilled to know you are enjoying your experience. Let us know if there's anything else we can do to keep your experience great! Thanks for renting with us!","replyTime":"2019-07-01T14:33:00","review":"We had such a great experience with Kassidy helping getting us settled in to our storage unit. Very helpful and super informative on things we had not been told over the phone. She gave us all the information we needed and then didn't rush us when we needed a few minutes to decide what was best. It was busy but she helped everyone without making us feel rushed. We are very happy with our experience, the prices are fair and the hours to access the facility are very convenient.","source":"Google","submissionTime":"2019-06-30T00:00:00","userName":"Adela R."},{"reviewId":"611bab6e-46ae-40a0-8de5-68b2c9480d3e","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Mindy. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for letting us help with your storage needs. ","replyTime":"2019-06-26T11:08:00","review":"Great online price. Very clean facility. Staff is knowledgeable. No hidden fees.","source":"Google","submissionTime":"2019-06-25T00:00:00","userName":"Mindy W."},{"reviewId":"7a4a4675-a1a4-45ec-b26c-88f9ca0afe8b","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Jodi. We are so happy to hear you?ve had a great experience renting with Hollie. Thanks for letting us help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything!","replyTime":"2019-06-15T10:40:00","review":"Great service from Hollie!!","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"Jodi H."},{"reviewId":"8f6d8d49-9801-4e2c-ad3b-c9dd23bf912a","range":0,"rating":5,"reply":"Veronika, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-06-15T13:36:00","review":"Bright and clean, super helpful staff, great level of security.","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"Veronika B."},{"reviewId":"743441f0-2aea-436e-8faa-426c1248f83d","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, TJ. We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2019-06-14T09:53:00","review":"Well organized new facility. Great customer service.","source":"Google","submissionTime":"2019-06-11T00:00:00","userName":"Tj B."},{"reviewId":"82825164-494c-4a87-bec3-7640e6ea5486","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Nate! We're so happy to hear Kassidy was able to make your rental process hassle free! Give us a call at (414) 323-8321 if you need any future assistance.","replyTime":"2019-06-13T11:39:00","review":"Kassidy did an excellent job. She was very helpful and explained everything in detailed. I feel very comfortable storing my items at this location due to Kassidy help.","source":"Google","submissionTime":"2019-06-11T00:00:00","userName":"Nate L."},{"reviewId":"ca0d4062-17b3-4fd4-bf40-7d6e8413f652","range":0,"rating":5,"reply":"Hi Ozzy, we're glad Kim and Kassidy answered all your questions. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything.\n","replyTime":"2019-06-09T08:25:00","review":"I called ExtraSpace Storage to inquire about availability for a storage unit and was greeted by Kim who was very cordial, informative, and made sure my questions were all answered.  I made an appointment for the following day and met with Kassidy who continued to make the process seamless.  I was also pleasantly surprised that I could move in the same day as I signed my paperwork.  Kassidy was also very friendly and thorough throughout the tour of the unit and the property.  She made me feel confident that my property was going to be protected with their comprehensive security measures.  She also made sure that all my questions were answered.  All in all I highly recommend this business.","source":"Google","submissionTime":"2019-06-05T00:00:00","userName":"Ozzy P."},{"reviewId":"c73d675b-b662-4e5d-8815-2e32e1587d39","range":0,"rating":5,"reply":"Hi Alex, we're glad Kassidy showed you around the facility and set you up with a convenient unit. We're committed to providing excellent customer service. Let us know if we can do anything to assist you!","replyTime":"2019-06-07T13:21:00","review":"Extra Space Storage was very easy thanks to Kassidy    She showed me around the facility and set me up with a convenient unit based on what I was storing. Very great with customer service! Thanks, Kassidy!","source":"Google","submissionTime":"2019-06-03T00:00:00","userName":"Alex B."},{"reviewId":"6a2be1be-9f30-417d-bded-bcf48842d732","range":0,"rating":5,"reply":"Hi Aj, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a friendly staff and are glad your experience reflects that. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-06-03T13:48:00","review":"Great facility! Very clean, Friendly staff and great location!!","source":"Google","submissionTime":"2019-05-30T00:00:00","userName":"AJ K."},{"reviewId":"cb9f8dc1-435c-4e55-b380-5520fd30844e","range":0,"rating":5,"reply":"Thank you for the 5-star rating, Luke! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (414) 323-8321 if you need anything! Thank you for the excellent rating.","replyTime":"2019-05-26T12:51:00","review":"Great location.  Very clean, bright and confident my belongings will be safe. Very friendly, helpful staff got me in and out quickly before closing so i could start moving stuff in over the long holiday weekend!","source":"Google","submissionTime":"2019-05-25T00:00:00","userName":"Luke W."},{"reviewId":"b82cd64d-0c33-4243-b546-fd1db09089f9","range":0,"rating":5,"reply":"Pfowlkes, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything. We look forward to serving you again in the future!","replyTime":"2019-05-26T09:36:00","review":"Great Customer Service","source":"Google","submissionTime":"2019-05-25T00:00:00","userName":"pfowlkes"},{"reviewId":"c4533ff2-1464-47c3-a050-28814b666ab7","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kenya. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (414) 323-8321 or stop by the office if you need anything.\n\n","replyTime":"2019-05-26T09:37:00","review":"Excellent Customer Service","source":"Google","submissionTime":"2019-05-25T00:00:00","userName":"Kenya F."},{"reviewId":"6685e96f-3314-4e9f-9d54-ed3da77718ae","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Greg! We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Give us a call at (414) 323-8321 if you need any assistance. We look forward to serving you again in the future!","replyTime":"2019-05-26T07:57:00","review":"Brand new,well organized,friendly staff!","source":"Google","submissionTime":"2019-05-25T00:00:00","userName":"Greg S."},{"reviewId":"ae9546ef-f3f8-41ea-a302-d63f3fbb2480","range":0,"rating":5,"reply":"Katie, your recommendation to friends and family is the best compliment that we can receive! At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience renting with Kassidy reflects that! Let us know if we can do anything else to assist you.","replyTime":"2019-05-20T16:15:00","review":"Just got a unit at Extra Space Storage in Wauwatosa. Kassidy was very helpful and flexible throughout the process and made everything quick and easy. Would definitely recommend using them for your storage needs.","source":"Google","submissionTime":"2019-05-18T00:00:00","userName":"Katie Q."},{"reviewId":"c686f949-7498-471a-be39-affeb17f6258","range":0,"rating":5,"reply":"Thank you for the kind words, Suzy! We're committed to providing excellent customer service. We're so glad to hear that you are happy with your experience with the cleanliness of the facility. Let us know if we can do anything to assist you!\n\n","replyTime":"2019-05-18T14:08:00","review":"Awesome customer service, easy to navigate, very clean!","source":"Google","submissionTime":"2019-05-17T00:00:00","userName":"Suzy S."},{"reviewId":"a42b5b11-5521-4913-903c-e103dbf7343c","range":0,"rating":5,"reply":"Stephen, we really appreciate the recommendation as well as the 5-star review! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out if you need anything. Our team is happy to help!","replyTime":"2019-05-20T11:42:00","review":"Quick to sign up and could live in the same day. Clean facility and very secure. Chose this place over Uhaul due to the extra security. They have different sizes for units so it could accommodate so much more. Highly recommend.","source":"Google","submissionTime":"2019-05-17T00:00:00","userName":"Stephen D."},{"reviewId":"2a5c0448-f9a4-4a05-a7d7-0b0c57159c9f","range":0,"rating":5,"reply":"Hi William, we're glad Kassidy was able to help! We pride ourselves on having a knowledgeable, friendly staff. We're so glad to hear that you are happy with your experience with the cleanliness of the facility. Let us know if we can do anything to assist you!\n\n","replyTime":"2019-05-10T16:37:00","review":"Kassidy provided knowledge friendly service when I rented a storage unit.  This is a new beautiful clean facility with many size storage options.   Facility provides easy access to units.","source":"Google","submissionTime":"2019-05-09T00:00:00","userName":"William h."},{"reviewId":"28194734-19ec-49b4-848c-246359272d0a","range":0,"rating":5,"reply":"Thank you for the review, Tracey! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. We're here to help if you need assistance with your rental. Call us at (414) 323-8321 with any questions! ","replyTime":"2019-04-30T10:41:00","review":"Great experience, nice clean facility. Cassidy was very accommodating.","source":"Google","submissionTime":"2019-04-28T00:00:00","userName":"Tracey G."},{"reviewId":"4e7eede3-0385-4883-866b-a59559872977","range":0,"rating":5,"reply":"Davare, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out if you need anything! Kassidy and the rest of our team are happy to help. ","replyTime":"2019-04-29T12:54:00","review":"Kassidy was such a great help she went above and beyond to make sure my aunt from lake Geneva has a clean storage thanks a lot","source":"Google","submissionTime":"2019-04-26T00:00:00","userName":"davare r."},{"reviewId":"64e51299-412f-4e87-9e1a-4b8034209586","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Cori. We're so happy to hear Kassidy was able to make your rental process hassle free! Give us a call at (414) 323-8321 if you need any future assistance. Welcome to Extra Space Storage!","replyTime":"2019-04-29T12:35:00","review":"This is such a great storage facility. Kassidy was extremely helpful and went above and beyond to make my experience great. The new units were so clean. I would highly recommend this storage facility to anyone and everyone. Great staff! One satisfied customer!","source":"Google","submissionTime":"2019-04-26T00:00:00","userName":"Cori J."},{"reviewId":"90be2af4-eb5b-4f0a-b470-3faec711be97","range":0,"rating":5,"reply":"Lori, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Call us at (414) 323-8321 with any questions! Kassidy and the rest of our team are happy to help with your rental. ","replyTime":"2019-04-25T12:40:00","review":"Super clean space. Easy sign up. Kassidy was very patient, kind & friendly.","source":"Google","submissionTime":"2019-04-24T00:00:00","userName":"Lori M."},{"reviewId":"34d16e31-20a4-4390-84a1-32ac3e1d9fb1","range":0,"rating":5,"reply":"Thanks for the kind words, Brandon! At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (414) 323-8321 if you need anything.","replyTime":"2019-04-15T07:22:00","review":"I found extra space online and submitted the web form to reserve a spot. Within 5 minutes I received a call from the friendly manager who scheduled time for me to stop in and texted a confirmation. I stopped by that day and went through the quick sign up and site intro process and moved some things in that day. The facility is clean and bright and in a great location, I would definitely recommend it to anyone looking for extra space!","source":"Google","submissionTime":"2019-04-14T00:00:00","userName":"Brandon H."},{"reviewId":"0e54c2b6-a704-4329-8f4f-d75df134ddc6","range":0,"rating":5,"reply":"Thank you so much for your kind words, Demetrius. We really appreciate you taking the time to share your experience with us. Let us know if we can do anything to assist you!\n","replyTime":"2019-04-08T13:32:00","review":"My experience from the front counter to actually obtaining my storage unit was exceptional","source":"Google","submissionTime":"2019-04-06T00:00:00","userName":"Demetrius H."},{"reviewId":"3d2aed60-c330-402a-8a2e-dc5b438be505","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Mark. We're glad our manager was able to help meet your storage needs! Our team is here to serve you, so give us a call at (414) 323-8321 if you need any future assistance. Let us know if we can do anything else to assist you! \n","replyTime":"2019-04-01T13:01:00","review":"Great facility, so clean! Employees very helpful!","source":"Google","submissionTime":"2019-03-30T00:00:00","userName":"Mark S."},{"reviewId":"ad102b93-f167-4ae7-8d7b-8a0089e19fd6","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great Location in brand new facility. Real easy to get to right off the highway!","source":"Google","submissionTime":"2019-03-07T00:00:00","userName":"Christopher T."},{"reviewId":"92db54fb-48c5-4bcb-b3d4-0c560dc7350e","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Convenient new location off 41 with reasonable pricing and leasing specials.","source":"Google","submissionTime":"2019-03-07T00:00:00","userName":"Claudette Z."},{"reviewId":"bed00c09-1bee-48bc-83e7-468b0759bd4a","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"New facility offers multiple size locker units, facility is clean and staff is very courteous","source":"Google","submissionTime":"2019-03-07T00:00:00","userName":"Rick S."},{"reviewId":"1c256514-7755-4a7f-bb7f-fdc269bb8044","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Nice, brand new storage facility right off Highway 45 across from Mayfair Collection. Facility is really clean and super convenient.","source":"Google","submissionTime":"2019-03-07T00:00:00","userName":"Brenton S."},{"reviewId":"7a9a4b45-9a5c-46b7-8cee-438b3e71feae","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very convenient to Mayfair Collection's new luxury apartment building as well as the new Serendipity Labs co-working space coming in May. Just a short walk away.","source":"Google","submissionTime":"2019-03-07T00:00:00","userName":"Timothy B."}]},"errors":null},"startingAt":{"correlationId":"091fa87a-dafd-4cbb-a874-6c626c11d0df","data":{"error":null,"startingAt":{"large":153,"medium":107,"parking":0,"small":22,"starting":22}},"errors":null},"unitClasses":{"correlationId":"25ab35a0-27f7-4145-b5c6-9f0ad6d7bce8","data":{"count":49,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2507","salesforceId":"2507_7063","storeId":"0dd363f2-24f0-4662-ac6f-09b6a227cbfa","uid":"2507_7063","unitClassId":"bbf9bee5-4e32-486f-b1ff-01e5c4d5cf9e","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":3,"showAvailable":true,"showFirstCome":false,"showLimited":true,"showLimitedBanner":true,"showOnline":true,"showPromotion":false,"showRapidRental":true,"showReserve":true,"total":0},"dimensions":{"depth":25,"display":"10' x 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