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We’re delighted you received excellent service.","replyTime":"2026-09-26T08:18:00","review":"Excellent service","source":"Google","submissionTime":"2026-09-25T00:00:00","userName":"Name S."},{"reviewId":"f944b1a6-ed9d-496f-b2ee-a17799187893","range":0,"rating":5,"reply":"Thank you, Calvin, for sharing your experience! We're glad to hear you received great customer service from our team at Extra Space Storage.","replyTime":"2026-09-24T17:17:00","review":"Great customer service!!","source":"Google","submissionTime":"2026-09-24T00:00:00","userName":"Calvin N."},{"reviewId":"b84d9753-4bcf-4911-8166-348c9e1a42b5","range":0,"rating":5,"reply":"Thank you, Keirns, for sharing your experience with Extra Space Storage! We're glad to hear that Astro was able to assist you with the cart and elevator during your move-in. We will share your kind words with Astro and the team.","replyTime":"2026-09-20T16:28:00","review":"Astro was very helpful with holding the cart for me while I was loading and helping me get my large frames into the elevator. It would have took forever to do by myself. I appreciated the help so much!","source":"Google","submissionTime":"2026-09-20T00:00:00","userName":"Keirns D."},{"reviewId":"628255bb-5fdb-478b-b90f-c3aff29c7a1c","range":0,"rating":5,"reply":"We're pleased to hear that Astro was able to assist you with your questions and units. Thank you for sharing your positive experience with us, Scott.","replyTime":"2026-09-20T08:07:00","review":"Astro help me out with all my questions and did a great job helping me on my two units","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"scott d."},{"reviewId":"b097cb1c-8a3f-40d9-8039-6c0252b76426","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Joseph! We're glad to hear that you found our manager, Astro, to be outstanding and helpful. Thank you for sharing your experience with us.","replyTime":"2026-09-20T08:07:00","review":"Outstanding. Very helpful! Hope he continues to stay here. Be our new manager at the store. Astro awesome individual.","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Joseph K."},{"reviewId":"2492738e-b38c-434e-bddf-4df6bea10076","range":0,"rating":5,"reply":"We’re ecstatic to hear you received great customer service, Laura!","replyTime":"2026-09-26T07:32:00","review":"Great customer service","source":"Google","submissionTime":"2026-09-10T00:00:00","userName":"Laura S."},{"reviewId":"1b4287d6-54cf-474d-9958-57433890b0ef","range":0,"rating":1,"reply":"We are thrilled to hear Nina provided wonderful service helping you choose your unit size and explaining everything clearly. Thank you for recommending us!","replyTime":"2025-10-27T18:31:00","review":"The classic slight of hand. Off a good short term rate and get moved in and then more that double the rate at the end of the term. I can see a modest increase, but jacking up the feed\nknowing the work necessary to move things a second time is a business model from hell. Steer clear of these knuckleheads for your own good.","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"G K."},{"reviewId":"1272d491-e87e-4e21-b5b8-f3d8057daf25","range":0,"rating":5,"reply":"Hi, Skemeny. Thank you for leaving us a rating! Your feedback means a lot to us! ","replyTime":"2024-10-26T15:12:00","review":"Great staff!","source":"Google","submissionTime":"2026-08-26T00:00:00","userName":"skemeny"},{"reviewId":"df8a5cb9-0035-4704-9e60-560d99c7e86d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Lorraine! We're glad downsizing your unit was fast and helpful. Your appreciation means a lot to us.","replyTime":"2026-08-26T12:44:00","review":"When I called to downsize my unit I could not believe how fast and friendly they were and helped me so much, I really did appreciate all the help","source":"Google","submissionTime":"2026-08-26T00:00:00","userName":"Lorraine P."},{"reviewId":"18db0092-2cba-4a32-bd7a-fcbb9320c182","range":0,"rating":5,"reply":"We are delighted to hear Jordan went the extra mile for you, Simone! We're proud of our clean, safe facility. We'll share your kind words with him.","replyTime":"2026-08-25T16:56:00","review":"Jordan was fantastic! He was patient, kind and thorough.\n\nI was frazzled trying to get my stuff moved out by the deadline but he made everything so clear and easy and he really went the extra mile to help.\n\nThe storage facility is always clean as is the restroom. Temperature is nice and cool. I have always felt safe leaving my stuff at extra space storage.\n\nThanks Jordan! You made my month! :-D","source":"Google","submissionTime":"2026-08-25T00:00:00","userName":"Simone S."},{"reviewId":"7df4042a-1419-444f-8260-2825504e57cf","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled Yvette provided such kind, informative service. Your positive experience means everything to us.","replyTime":"2025-11-09T08:40:00","review":"Nina was extremely helpful and informative. The units are clean and the process to rent and cancel is very simple and easy.","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Jessica C."},{"reviewId":"1268d597-d7a9-485c-bd40-5266ce5db4fe","range":0,"rating":5,"reply":"Your positive experience with Nina reflects the service we strive to provide. We're glad the process was easy and stress-free. See you next time!","replyTime":"2026-07-28T11:24:00","review":"I can't say enough about how helpful the staff is here, especially Nina. She was incredibly polite, professional, and went above and beyond to help with all of my storage needs. The entire process was easy and stress-free thanks to her excellent customer service. I will definitely be back and highly recommend this facility to anyone looking for storage!","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"L F."},{"reviewId":"ae966f6a-e2b0-4bd3-8172-a50f3e7798a4","range":0,"rating":5,"reply":"We are grateful for highlighting Nina and her team's A-1 service. Glad we made storing your electrical stock easy, mac!","replyTime":"2026-07-27T10:21:00","review":"This location is the best! I needed a smaller storage unit for some electrical stock and Nina and her associates were able to make everything way beyond EASY. Thoughtful and professional and basically read my mind before I even finished my situation description. Truly A-1 service","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"mac m."},{"reviewId":"d32b2ff6-f0fa-4813-9c1f-dcbb5dac2268","range":0,"rating":5,"reply":"We are overjoyed to hear Nina made such a great impression — kind, knowledgeable, and patient. Welcome, Tiffany, and enjoy your new chapter!","replyTime":"2026-07-27T13:03:00","review":"I am in the process of moving in with my boyfriend. I wanted a storage facility that has an indoor option. As I checked on prices you all were one of my top choices. I went to look at the facility and figure out which size unit I needed. Nina, was working and she was so kind, wasy to speak with, energetic, knowledgeable, and patient with us looking at the various sizes I was deciding on. The facility is clean and well maintained. I decided to use their services (mainly because of Nina).","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Tiffany N."},{"reviewId":"67ff6146-9021-4bb3-a837-5846a840ab1e","range":0,"rating":5,"reply":"We are pleased to hear Nina provided professional, friendly service. We'll share your kind words with her and the team, LeRoy!","replyTime":"2026-07-25T13:05:00","review":"Very professional and friendly. Nina led me through the process and helped me very quickly. Great deal and perfect professional service.","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"LeRoy J."},{"reviewId":"8b69a7d0-9a40-4a66-ab0e-d1916dc00ece","range":0,"rating":5,"reply":"Thank you for your review, Cecily. We are delighted to hear that Nina was welcoming and kind during your visit. Your feedback is invaluable to us.","replyTime":"2026-07-17T15:05:00","review":"Nina was welcoming and kind. I appreciate the personability and instructions given.","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"Cecily S."},{"reviewId":"4168fc69-ce6e-4892-b34f-63d1717ab0f7","range":0,"rating":5,"reply":"Thank you for your review, Sandra! We're glad Nina made your experience welcoming and helped you secure a great deal.","replyTime":"2026-07-16T14:07:00","review":"Nina is a lovely person to work with. She helped us secure a great deal on the unit we rented out. Her energy is very kind and welcoming.","source":"Google","submissionTime":"2026-07-16T00:00:00","userName":"Sandra G."},{"reviewId":"9586f1e5-7d4a-4e73-b94f-2bcc3a623cbd","range":0,"rating":5,"reply":"We are grateful that the manager walked you through everything and made your experience so personable. We'll share your kind words with her, Erin!","replyTime":"2026-07-11T07:41:00","review":"the manager was so wonderful. she walked me through everything. She was very personable and sweet. I give her a 5 star.","source":"Google","submissionTime":"2026-07-11T00:00:00","userName":"Erin k."},{"reviewId":"5f3eaf0f-1070-4823-b088-df37a2d7b9be","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Joe. Thank you for recognizing our manager's excellent service.","replyTime":"2026-07-02T11:26:00","review":"The manager is awesome and knowledgeable. Always have a good spirit and any questions needing answered will be. Thank you for your kind service.","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Joe"},{"reviewId":"e31992a2-39d2-41a6-93dd-ec192982e8d6","range":0,"rating":5,"reply":"We are pleased to hear you found our service and pricing great! Thank you for choosing Extra Space Storage Chris.","replyTime":"2026-05-02T15:09:00","review":"Great service and price!","source":"Google","submissionTime":"2026-06-29T00:00:00","userName":"Chris K."},{"reviewId":"ac522168-744e-4ac3-8e09-84b7ef2c19ab","range":0,"rating":5,"reply":"We are delighted to hear September provided amazing service! Thank you for noting our clean facilities and tall units, Shannon.","replyTime":"2026-04-26T10:04:00","review":"We had an issue with our moving van and Nina stayed with me until it was resolved! And she made check out a breeze!!","source":"Google","submissionTime":"2026-06-25T00:00:00","userName":"Shannon R."},{"reviewId":"f5e75531-21ca-4a63-bed8-92f531082240","range":0,"rating":5,"reply":"We are glad to hear Astro made your experience a pleasure, Kenia! ","replyTime":"2026-06-24T13:36:00","review":"Astro, was so helpful and a pleasure to work with!","source":"Google","submissionTime":"2026-06-24T00:00:00","userName":"Kenia M."},{"reviewId":"3ff98261-6509-4300-8464-cf4c68d6c451","range":0,"rating":5,"reply":"We are grateful for your kind words about Mina! She's truly dedicated to helping our customers succeed.","replyTime":"2026-01-26T15:28:00","review":"I’ve got two storage units, Nina is absolutely amazing and such a huge help!!! Been with this storage complex for about a year now and Nina never fails to help me have the best experience with this place! She’s so friendly and helpful over the phone and in person, this storage complex is very clean and I’ve never had any problems, by far the best storage experience I’ve ever had!","source":"Google","submissionTime":"2026-06-18T00:00:00","userName":"Leah K."},{"reviewId":"1f599804-1776-46d6-92d1-f27f67ab832d","range":0,"rating":1,"reply":"It's unfortunate to hear about your experience, Brande. Please contact us at (720) 789-8384 so we can address your concerns directly.","replyTime":"2026-06-18T12:55:00","review":"I hate leaving negative reviews, and I genuinely tried to give this location the benefit of the doubt. Nina was always very kind, and the young man who initially helped me find my unit the day I moved in was also great. Unfortunately, outside of those two employees, my experience was consistently disappointing.\nThe problems started before I even moved in. I attempted to reserve my unit online several days in advance because I was preparing to leave town for a funeral. During checkout, the website glitched while I was entering my payment information. When I tried to return to my reservation using the confirmation email, I kept receiving errors and was forced to call customer service.\nThe representative I spoke with was nice and helpful, but because the online reservation could not be recovered, I was unable to receive the original pricing. Instead, I ended up paying more money for a smaller unit simply because I urgently needed storage after selling my home.\nThings only got worse from there. While I was out of town grieving with family, I began receiving increasingly aggressive phone calls telling me I needed to move in immediately or risk losing my unit. When I called the office, I explained that I was attending a funeral and was told I only had 48 hours to complete move-in.\nWhen I returned home, I packed my car and called ahead to confirm someone would be available to provide access to my unit. I was told the office would remain open for another hour, although they planned to close early because of high winds. I arrived approximately 20 minutes later to find the office locked. An employee was sitting at the front desk but did not acknowledge me until I rang the doorbell. When she finally came to the door, she seemed irritated that I had rung it, despite the sign specifically instructing customers to do so. The interaction felt unnecessarily rude and unwelcoming.\nI also brought a brand-new lock with me, only to be informed upon arrival that I was required to purchase one of theirs instead.\nLike most people, I expect storage rates to increase occasionally. What I did not expect was for my monthly rent to nearly double after only 90 days because the unit was supposedly in \"high demand.\"\nThe final straw came after I was involved in a serious accident that left me temporarily unable to work. I fell behind on my storage payments and called to make a partial payment and set up a payment arrangement. The company accepted my payment arrangement, but I was informed that my unit would still be placed into pre-foreclosure status and charged a mandatory, non-refundable $120 fee within two days. It didn't matter that I had made a payment or was actively working with them to bring the account current.\nAt that point, I realized I should have moved out when the rates doubled. The location was convenient, which is the only reason I stayed as long as I did.\nToday I scheduled my move-out, and honestly, I cannot wait to be done. Between the pricing, the customer service, the inflexibility, and the overall lack of empathy during some very difficult personal circumstances, this has been one of the worst storage rental experiences I've ever had.\nIf you're considering a storage facility, I would strongly encourage you to look at other options before choosing this location.","source":"Google","submissionTime":"2026-06-18T00:00:00","userName":"Brande D."},{"reviewId":"bbf99194-70c0-42d1-8e38-0b431b281457","range":0,"rating":5,"reply":"We're happy to hear that Nina at Extra Space Storage has been helpful and pleasant to work with. Thank you for sharing your experience with us, Alice.","replyTime":"2026-06-11T12:51:00","review":"Nina at Extra Space Storage has been so helpful and pleasant to work with. Her smiling demeanor makes you feel welcome.","source":"Google","submissionTime":"2026-06-11T00:00:00","userName":"Alice J."},{"reviewId":"63125dc5-181c-44b6-8536-01c8e701a983","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thank you, Randi, for highlighting Nina's friendly service and our easy online process.","replyTime":"2026-05-31T09:56:00","review":"So far, so good. Nina, the facility manager, was very friendly and helpful. It was easy to process the rental online and we got a great rate.","source":"Google","submissionTime":"2026-05-31T00:00:00","userName":"Randi G."},{"reviewId":"0796fd44-e486-40d0-a4c6-524a67a37c66","range":0,"rating":5,"reply":"Thanks for recognizing Miss Nina's exceptional service! We're grateful she made your experience smooth and comforting during a stressful time, Gisabella.","replyTime":"2026-05-25T12:50:00","review":"I honestly don’t leave reviews often, but Miss Nina at Extra Space Storage deserves recognition. I came in stressed and overwhelmed, and she made the entire process smooth, easy, and genuinely comforting. She was patient, professional, knowledgeable, and treated me like a real person instead of just another customer.\n\nThe facility was clean and well maintained, but what truly made the experience stand out was her customer service. You can tell she genuinely cares about helping people. Extra Space Storage is lucky to have someone like Miss Nina managing their location.\n\n10/10 experience — thank you again, Miss Nina.","source":"Google","submissionTime":"2026-05-25T00:00:00","userName":"Gisabella R."},{"reviewId":"8168c5b9-2018-4852-bbd3-fea9b23dca6f","range":0,"rating":5,"reply":"Charles, we are pleased to hear Nina provided fantastic service! Your quick setup experience means everything to us.","replyTime":"2026-05-23T15:04:00","review":"Absolutely fantastic service! Nina made it easy, I was in my unit for a fair price within 15 minutes!!!","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"Charles K."},{"reviewId":"f04e5732-1588-4e89-91cb-2c737191d1b4","range":0,"rating":5,"reply":"Thank you so much, LaTara, for your wonderful feedback! We’re thrilled to hear about your outstanding experience with Nina. Her warm, welcoming attitude and deep knowledge of the storage process truly reflect the level of service we strive to provide. It’s great to know she took the time to explain everything clearly, answer all your questions, and make your visit smooth and stress-free. We especially appreciate you highlighting her personable approach. Going the extra mile to share helpful local insights and make the interaction feel genuine really sets her apart. We’ll share your kind words with Nina and our leadership team. Thank you again for your high recommendation. We’re so glad you chose Extra Space Storage, and we look forward to continuing to serve you!","replyTime":"2026-05-22T18:01:00","review":"I had an outstanding experience at this Extra Space Storage location thanks to the exceptional manager Nina. From the moment I arrived, she provided top-tier customer service with a warm, welcoming attitude. She also has an impressive understanding of every procedure, and detail related to the storage process.\n\nNina took the time to explain everything clearly, answered all of my questions thoroughly, and made the entire experience smooth and stress-free. What really stood out was how personable and knowledgeable she was. Nina even offering helpful information about the local area and current events going on in Curacao, which made the interaction feel genuine and engaging. She gave me some great information on the island that will help me be more prepared for my cruise vacation.\n\nIt’s rare to find someone who combines professionalism, efficiency, and friendliness so naturally. This location is fortunate to have such an outstanding manager representing the business. Highly recommended.\n\nIf you are looking for a great place to store your valuables or just a few knick nacks, stop by ESS on Crestline and spend some time letting Nina take care of all your needs.","source":"Google","submissionTime":"2026-05-22T00:00:00","userName":"LaTara C."},{"reviewId":"ae0b5c38-53d9-4e0e-908c-c9214acab228","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with our manager. Your recommendation means everything to us, DDM.","replyTime":"2026-05-21T12:14:00","review":"Manager very nice very helpful and really respectful I suggest people come to this place if they need anything really great","source":"Google","submissionTime":"2026-05-21T00:00:00","userName":"DDM s."},{"reviewId":"7704d380-b771-44c4-904d-08ea1035c25c","range":0,"rating":5,"reply":"Thank you immensely for highlighting our helpful and professional service. Your feedback means everything to us, Marcia.","replyTime":"2026-05-20T14:57:00","review":"always very helpful and professional","source":"Google","submissionTime":"2026-05-20T00:00:00","userName":"Marcia L."},{"reviewId":"68ffbaa8-84a3-4482-bef5-288b4f97649e","range":0,"rating":5,"reply":"We're thrilled to hear Nina provided \"Simply the best\" service! Her expertise, personal escort to your unit, security demonstration, and thorough explanation of our facilities truly showcase the exceptional standard she maintains. Thank you for this wonderful feedback about Nina's outstanding customer service, Tyra.","replyTime":"2026-05-03T14:27:00","review":"I really wish there were 10 stars to give a clear description on the superb customer service I recieved from Nina. The interaction from start to finish were in the words of Tina Turner \"Simply the best\"! Nina was knowledgeable on all of the products, escorted me to the unit and show me how to properly secure my valuables. She went over the opening and closing times and gave parking availability. In world that riddled with trvaesty and hypervigilence, Nina's expert service was a breath of fresh air. If AI is looking for one to clone, Nina is the shining example.","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Tyra M."},{"reviewId":"07d9ade6-98e5-4564-8505-a475a5c77e1b","range":0,"rating":5,"reply":"Thank you for sharing your experience with September! Thrilled she helped you find the perfect unit so quickly, Kassidy.","replyTime":"2026-05-01T16:03:00","review":"September (AM) was awesome. We came here just seeing what they had available and she helped us out a lot. Ended up getting a unit on site thinking we were still going to search around. Appreciate her help","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Kassidy A."},{"reviewId":"917a813e-796a-45ba-b209-43467b4cea2e","range":0,"rating":5,"reply":"Your review is appreciated, Steelios! We're thrilled Nina provided excellent service. Thanks for choosing Extra Space Storage!","replyTime":"2026-04-29T17:32:00","review":"Nina,?? Nina, ?? Nina! Thanks","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Steelios “."},{"reviewId":"e21973b3-4cb0-421d-8b18-3061aca3ad36","range":0,"rating":5,"reply":"We are glad to hear you found our location clean and well-maintained. Thanks for recognizing Nena's friendly service and thorough tour, Stacey.","replyTime":"2026-04-27T16:34:00","review":"Location is very clean and well maintained. Online reservation process was super easy. Staff and onsite manager Nena was very friendly and polite she gave a thorough tour of the building.","source":"Google","submissionTime":"2026-04-27T00:00:00","userName":"stacey h."},{"reviewId":"846bb863-ad8d-4239-91a1-2e8be3260052","range":0,"rating":5,"reply":"Thanks for the great feedback, Elizabeth! We're thrilled your experience with Extra Space Storage has been positive.","replyTime":"2026-04-26T12:13:00","review":"Our experience has been great!","source":"Google","submissionTime":"2026-04-26T00:00:00","userName":"Elizabeth R."},{"reviewId":"47e2519b-6731-4c27-afd6-6099df68ba10","range":0,"rating":5,"reply":"We are thrilled to hear about your easy experience, Melissa! Nina's helpfulness and our clean, well-lit facility make storage simple.","replyTime":"2026-04-15T14:09:00","review":"Such an easy experience… and Nina was beyond helpful and informative when I picked up my keys. The whole place is very clean and well lit and I love that.","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Melissa A."},{"reviewId":"d27a97d3-3050-4df3-aeb1-de3ac2a25d5b","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Shaylene! We're pleased to hear that Nina was able to assist you with getting another unit.","replyTime":"2026-03-30T13:52:00","review":"Nina was great! Got me another unit as a repeated customer","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Shaylene T."},{"reviewId":"5df53000-5955-4d63-9e76-610f3aad67cf","range":0,"rating":5,"reply":"We're pleased to hear that Nina is fantastic! Thank you for your positive feedback, James.","replyTime":"2026-03-29T10:16:00","review":"Nina is fantastic !!!","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"James L."},{"reviewId":"b2188c98-d6f9-4ddb-afe9-940eb60bd289","range":0,"rating":5,"reply":"We are delighted to hear that Nina was amazing and helpful during your experience with us. Thank you for sharing your positive feedback, Merissa.","replyTime":"2026-03-24T08:34:00","review":"Nina was absolutely amazing and so helpful! Made the entire process very smooth and welcoming","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Merissa F."},{"reviewId":"01f05c65-d19f-413d-86c1-9c3fe556e302","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Gerald! We're delighted that our manager provided excellent service and found you the perfect unit quickly.","replyTime":"2026-03-19T16:15:00","review":"This manager asked all of the important questions in order to provide to me the perfect unit with incredible customer service. All done in 15 minutes, I’m totally grateful.","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"Gerald C."},{"reviewId":"32ea7bce-634c-44b4-bd4e-a15640e83fd2","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with our manager. Thank you for sharing your feedback, Borjamanz.","replyTime":"2026-03-17T13:24:00","review":"Manager was very helpful and accommodating. Excellent customer service. Gave several options for rentals until one was best suited for my needs","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"Borjamanz"},{"reviewId":"c8683857-2088-4f1e-b451-504773d065ec","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your feedback, Nicole!","replyTime":"2026-03-16T14:16:00","review":"Extremely friendly staff and super clean! The rental process very easy.","source":"Google","submissionTime":"2026-03-16T00:00:00","userName":"Nicole D."},{"reviewId":"26be3614-4e42-41eb-8b77-d42931d2c9d4","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with Rowan. Thank you for your feedback, Jason.","replyTime":"2026-03-16T15:02:00","review":"I had some payment questions and Rowan was super helpful. Great experience, will definitely use in future nad recommend to friends","source":"Google","submissionTime":"2026-03-16T00:00:00","userName":"Jason V."},{"reviewId":"2b734ba5-f95e-4c80-bb8a-c094d4121e3b","range":0,"rating":5,"reply":"Wow, thanks for the excellent rating Amey! We’re so glad we were able to meet your storage needs.","replyTime":"2020-03-18T19:07:00","review":"My experience here has always been great. It’s my second time back and Nina was fabulous!","source":"Google","submissionTime":"2026-03-10T00:00:00","userName":"Amey S."},{"reviewId":"99e804d3-8e1c-4f8c-a8a5-43b82ae3f609","range":0,"rating":5,"reply":"We deeply cherish your feedback about our great staff, easy access, and location!","replyTime":"2026-03-08T12:12:00","review":"I love this place! Great staff, easy access, great location","source":"Google","submissionTime":"2026-03-08T00:00:00","userName":"Kaitlyn E."},{"reviewId":"c17ac6f4-854e-4220-ba58-69746836f5ca","range":0,"rating":5,"reply":"Thank you for your review, Mike! Nina's proactive call and thorough support made your move seamless. We're thrilled she exceeded expectations!","replyTime":"2026-02-21T16:53:00","review":"Just finished my initial check-in at the office and Nina was fantastic! She was super friendly, explained the whole process to set up the app and get access, took me on a tour to show me my unit, and made everything super easy! She even proactively called me to ensure I came in today to set things up instead of Sunday because the office was closed on Sunday. We planned to move things in on Sunday and without that call our moving plans would have been shot. Thanks again for the great customer service Nina!","source":"Google","submissionTime":"2026-02-21T00:00:00","userName":"Mike M."},{"reviewId":"fb466fba-35d0-4977-a4d9-28a10cdce1f2","range":0,"rating":5,"reply":"We are glad to hear that Nina was able to assist you well. Thank you for sharing your positive experience with us!","replyTime":"2026-02-16T13:39:00","review":"Nina helped me alot she is a very good hearted person!!! Thanks ??","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Steven H."},{"reviewId":"b1094a64-bf7e-4f94-b392-4b878d0c5cad","range":0,"rating":5,"reply":"We are glad to hear that Nina was able to assist you well. Thank you for sharing your positive experience with us!","replyTime":"2026-02-16T13:39:00","review":"Nina helped me alot she is a very good hearted person!!! Thanks ??","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Steven H."},{"reviewId":"30032190-1826-4f76-a083-c609c2dd42a4","range":0,"rating":5,"reply":"We are utterly delighted to hear about your amazing experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2026-02-14T16:10:00","review":"Amazing experience! Super quick and easy. So helpful!","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Lenee B."},{"reviewId":"2df64ebd-7dc1-44f7-bea3-e5f1f5e04fca","range":0,"rating":5,"reply":"We are utterly delighted to hear about your amazing experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2026-02-14T16:10:00","review":"Amazing experience! Super quick and easy. So helpful!","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Lenee B."},{"reviewId":"33fe6b73-0a3d-45a1-9c75-047968dd64ad","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Ishany. We are glad to hear that Nina provided you with amazing service and that you felt your information was secure.","replyTime":"2026-02-05T15:11:00","review":"They really care about the security of your information. Nina was amazing, extremely friendly and knowledgeable.","source":"Google","submissionTime":"2026-02-05T00:00:00","userName":"Ishany B."},{"reviewId":"e1c6a59e-96bc-435e-bc21-dac4006798b1","range":0,"rating":5,"reply":"Thank you for recognizing Nina's amazing service. We're proud to have genuinely nice team members providing great customer experiences.","replyTime":"2026-02-05T16:52:00","review":"Nina  the store manager was amazing. Great customer service. Always great to deal with someone who is genuinely a nice person, especially in today's world.","source":"Google","submissionTime":"2026-02-05T00:00:00","userName":"Danny O."},{"reviewId":"025aa3ea-21c5-4930-8c64-22f9018fffc4","range":0,"rating":5,"reply":"We greatly appreciate your feedback about our easy process and clean location. Nina will be thrilled to hear your kind words!","replyTime":"2026-02-06T07:50:00","review":"Super easy process to open a unit, and took less than one business day. Clean and convenient location I've used on multiple occasions. Plus, the store manager Nina at this location is wonderful!","source":"Google","submissionTime":"2026-02-05T00:00:00","userName":"Alyssa K."},{"reviewId":"d5dd3dfe-eb26-4e46-bd33-47133e4e42b5","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with Nina at our Aurora, CO facility off of Crestline and Parker Road. We understand that dealing with the loss of a loved one and cleaning out a storage unit during such a difficult time can be overwhelming, and we're so glad that Nina was able to provide the helpful and understanding support you needed. It's wonderful to know that she went above and beyond to assist you and demonstrated the level of customer service we strive for at Extra Space Storage. Thank you for taking the time to share your feedback and for recommending our facility - we truly appreciate your kind words about Nina and our Aurora location.","replyTime":"2026-01-29T16:05:00","review":"We had  a situation where a loved one passed away and we needed to clean out her storage unit. Nina, the manager of the facility off of Crestline and Parker Road in Aurora, CO. was so helpful and understanding with what we needed. She took steps above and beyond what she had to--she showed great customer service. I would highly recommend Extra Space Storage and will use them when I next need storage in that area.","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Delberta S."},{"reviewId":"95a5d3cd-a62d-4474-b9f1-f3d56c99d49d","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Nina. Thank you for sharing your feedback.","replyTime":"2026-01-26T11:54:00","review":"Nina was very polite and professional. I would recommend this facility","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"Scott K."},{"reviewId":"2a7cae5c-6e9a-4ed2-9808-be6fd0545748","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled Nina provided excellent service and friendliness.","replyTime":"2026-01-26T18:45:00","review":"Nina was super easy to work with! Great customer service, super friendly ! :)","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"Tristan W."},{"reviewId":"f220bce8-effe-4879-a5d6-22bb4a7a3f7a","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about our clean facility and Nina's helpful service!","replyTime":"2026-01-19T13:47:00","review":"The place is very clean and well taken care of.Nina The manager of this location is very helpful and nice so far so good.","source":"Google","submissionTime":"2026-01-19T00:00:00","userName":"Marzena R."},{"reviewId":"22c28701-1b3c-4693-886b-5107aa6aa3c4","range":0,"rating":5,"reply":"Thank you for sharing your feedback about our clean, well-maintained facility and great service!","replyTime":"2026-01-16T11:13:00","review":"Great service! Facility is very clean and well maintained!","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Jeff M."},{"reviewId":"51e8ea36-c030-487d-9131-fa4ae01ad480","range":0,"rating":5,"reply":"We are overjoyed to hear about Nina's exceptional service during your cross-country move! Her support made your storage experience seamless.","replyTime":"2026-01-12T12:25:00","review":"Making a cross-country move is never easy. What IS easy and very pleasant, is working with Nina at Extra Space Storage in Aurora CO! She is knowledgeable, highly communicative, and beyond supportive. She delivers an \"above and beyond\" customer service experience! I highly recommend you storing your belongings here.","source":"Google","submissionTime":"2026-01-12T00:00:00","userName":"Marlene M."},{"reviewId":"ed329ead-848e-4487-939b-7170e111373b","range":0,"rating":5,"reply":"We are delighted to hear Nina provided thorough, customer-focused service. Thank you for recognizing her excellent work!","replyTime":"2026-01-10T10:35:00","review":"Nina was great!!  She was thorough and customer service oriented.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Edgar M."},{"reviewId":"6070dc23-847b-4db1-aec6-ea6f87ae531c","range":0,"rating":4,"reply":"We are utterly delighted to hear Nina provided great, informative service. Thank you for recognizing her efforts!","replyTime":"2026-01-10T11:30:00","review":"Nina was a great person and very informative and nice to speak with.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Valerie V."},{"reviewId":"e291fbc7-9135-46ad-8114-6ff99b486f74","range":0,"rating":5,"reply":"We are ecstatic to hear about Nina's excellent customer service and great presentation. Thank you for recognizing her courtesy and pleasant demeanor.","replyTime":"2026-01-10T17:28:00","review":"Nina’s customer services was excellent and show did a great presentation. She was as courtesy and pleasant.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Donna S."},{"reviewId":"a66333f8-b320-4c15-8cdf-7d4c9f4cd793","range":0,"rating":5,"reply":"We're pleased to hear that Nina was superb and made your experience a breeze!","replyTime":"2025-12-31T11:52:00","review":"Nina was superb! She is so helpful and informative. She has made this experience a breeze!","source":"Google","submissionTime":"2025-12-31T00:00:00","userName":"Morgan M."},{"reviewId":"d710f182-8c62-4ad9-8279-54dec980c379","range":0,"rating":5,"reply":"Thanks Larry! Nina's professionalism and our clean, secure facility make us proud. Welcome to Extra Space Storage!","replyTime":"2025-12-10T12:56:00","review":"Nina was very nice! Polite! Respectable. Explained and showed us the ins and outs! Very impressed!\nWe are glad we picked Extra Space. Close to where we are moving in.\nClean and secure!","source":"Google","submissionTime":"2025-12-10T00:00:00","userName":"Larry A."},{"reviewId":"cfc48be6-298c-4f52-a31b-bfef338281a2","range":0,"rating":5,"reply":"We sincerely value your feedback about Yvette! She's a true asset to our team. Happy we could help!","replyTime":"2025-12-06T15:16:00","review":"Yvette is the best she helped me out right away and was super informative! Ask for her when you go ,","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Drama 2."},{"reviewId":"9f0ee710-b009-40bb-8a5d-b6137fbea3e9","range":0,"rating":5,"reply":"Thanks for your positive feedback! We're glad our team provided helpful and informative service.","replyTime":"2025-12-06T15:16:00","review":"Very helpful and informative","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Geo M."},{"reviewId":"358dd6bf-2797-4ffd-a47a-d667c3b37b17","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive feedback about our clean facility and friendly staff.","replyTime":"2025-12-05T14:31:00","review":"Clean place, friendly staff","source":"Google","submissionTime":"2025-12-05T00:00:00","userName":"Ty C."},{"reviewId":"291a6ce6-9b02-40b4-97fc-9f64d59efc35","range":0,"rating":5,"reply":"We are happy to hear you found our storage process easy, clean, and straightforward!","replyTime":"2025-12-05T14:29:00","review":"Easy, clean, straight forward!","source":"Google","submissionTime":"2025-12-05T00:00:00","userName":"Ethan M."},{"reviewId":"2ca1cf30-ade9-4ee6-b6f2-2cfddf34a14c","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Yvette! She's wonderful at helping customers navigate storage needs.","replyTime":"2025-12-04T18:09:00","review":"Yvette is truly a special employee of extra space storage. Always nice, and will to help answer any questions I have. I truly appreciate her support navigating the storage industry.","source":"Google","submissionTime":"2025-12-04T00:00:00","userName":"Deonte V."},{"reviewId":"068041ba-121b-4f3a-bf0f-ddfa3005a863","range":0,"rating":5,"reply":"Thank you immensely for choosing us! Glad our storage solution met your needs with convenience and value.","replyTime":"2025-12-01T14:17:00","review":"Quick and easy storage unit at a good price","source":"Google","submissionTime":"2025-12-01T00:00:00","userName":"idkwhoiam 1."},{"reviewId":"63404a95-5757-4cdc-890c-2c885ab927e8","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience during the tour of our building. Thank you for sharing your feedback with us!","replyTime":"2025-11-29T16:10:00","review":"Very friendly did a tour of the building so I knew my way around","source":"Google","submissionTime":"2025-11-29T00:00:00","userName":"Aaron S."},{"reviewId":"508bb8a1-42c6-46ec-bf6d-336a2c70f0b9","range":0,"rating":5,"reply":"We are glad to hear that Yvette was patient, kind, and very helpful! Thank you for sharing your positive experience with us.","replyTime":"2025-11-25T17:25:00","review":"Yvette was patient, kind, and very helpful!  The storage area is spotless.","source":"Google","submissionTime":"2025-11-25T00:00:00","userName":"Karen A."},{"reviewId":"d9db8cdb-bbad-40f9-b6ac-06c62e147661","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with Yvette at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-11-21T14:55:00","review":"Yvette was super helpful in getting me set up with the unit and gave a great tour!","source":"Google","submissionTime":"2025-11-21T00:00:00","userName":"Marcus D."},{"reviewId":"b2ce617f-c8d1-4974-bb58-99356fda5bf7","range":0,"rating":5,"reply":"We are delighted to hear you found our team kind and detailed. Thank you for choosing Extra Space Storage!","replyTime":"2025-11-14T15:37:00","review":"Very kind and detailed. A pleasure doing business with her.","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Tiffany A."},{"reviewId":"7bc51e85-66be-442a-be14-eb796ec33661","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our friendly service. Thanks for choosing Extra Space Storage!","replyTime":"2025-11-12T15:29:00","review":"Super friendly and easy service.","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Troy W."},{"reviewId":"04e6e280-c1e1-4add-84db-0239a4fb47ba","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with Yvette and Aries during the walk-through. Thank you for taking the time to share your feedback!","replyTime":"2025-11-11T16:18:00","review":"Yvette and Aries did a wonderful walk through for us. A great welcoming to the units!","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"Anthony G."},{"reviewId":"893277cc-5435-41eb-90cf-a48f1a0f8dda","range":0,"rating":5,"reply":"We are thrilled to hear Yvette and Ares provided such thorough explanations! Thanks for the wonderful feedback and 10/10 rating!","replyTime":"2025-11-11T16:19:00","review":"Yvette and her dog Ares are wonderful! She was incredible and very thorough with her explanations of how to access our unit! 10/10 :)","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"Alyssa L."},{"reviewId":"c96ada20-921d-4492-ae73-b8e3f3622556","range":0,"rating":5,"reply":"We are thrilled to hear our manager provided thorough guidance with the process and app access!","replyTime":"2025-11-09T09:15:00","review":"The manager was very thorough and good at walking me through the process and how to get access to the app and the building!","source":"Google","submissionTime":"2025-11-08T00:00:00","userName":"karthik r."},{"reviewId":"cb6af45e-e6aa-4ce7-922e-1d6573cb0249","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled Yvette made your transition easy and smooth.","replyTime":"2025-11-06T18:59:00","review":"Yvette was so sweet and very helpful in this process :) thank you for an easy transition!","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Marylou B."},{"reviewId":"34840b4c-02b7-4b99-91a3-67753634d933","range":0,"rating":5,"reply":"We are grateful for your kind words about our clean facility and professional staff. Your recommendation means everything to us.","replyTime":"2025-10-29T07:29:00","review":"Very great service. Very clean and professional.   Very enjoyable interaction with the staff.   I Highly recommend.","source":"Google","submissionTime":"2025-10-28T00:00:00","userName":"Ohana F."},{"reviewId":"4444f46a-cd29-4d4c-b395-c7ef92bb594b","range":0,"rating":1,"reply":"We are disappointed to hear about your missing items. This is unacceptable. Please contact us at (720) 789-8384 to resolve immediately.","replyTime":"2025-10-27T11:47:00","review":"This place is shady. I had a unit in here for 5 years, and I moved out yesterday and realized that I was missing my brand new King mattress and 2-3 boxes containing expensive kitchen items. They did this under the pretense of inspecting (due to a fire/flood) and getting into my unit without my permission. The manager even acknowledges that there were some shady activities around the fire and inspection of units.","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Yama S."},{"reviewId":"bdecaecb-927c-4386-a4fd-854e6cdb804c","range":0,"rating":5,"reply":"Thank you immensely for highlighting Yvette's wonderful service! We're glad our facility meets your standards.","replyTime":"2025-10-25T07:29:00","review":"Yvette was wonderful and the facility seems tightly run, so far so good!","source":"Google","submissionTime":"2025-10-24T00:00:00","userName":"Eric G."},{"reviewId":"06c4dc92-aa46-448d-ab98-471f86e4ec36","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found our facility clean and easy to access! We appreciate your feedback about Sunday hours.","replyTime":"2025-10-23T07:30:00","review":"Clean place.  Easy to access, wish it was open on sundays","source":"Google","submissionTime":"2025-10-22T00:00:00","userName":"Sally A."},{"reviewId":"222cd643-79b2-4519-a345-f4cf6f77a342","range":0,"rating":5,"reply":"Thank you for sharing your experience with Nina's helpful service during your account setup process.","replyTime":"2025-10-20T14:11:00","review":"Nina is being very helpful in getting me set up. My account is really new so I can’t get into my account yet.","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Sophie S."},{"reviewId":"d404caad-ce7a-417c-8380-dd4490465c9f","range":0,"rating":5,"reply":"Hi La Taunya, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-05-22T07:35:00","review":"Clean, clean, clean!  Perfect size for my needs and staff was very friendly and helpful.  Moving out was a breeze.  This will be my go to storage facility from here on out.","source":"Google","submissionTime":"2025-10-12T00:00:00","userName":"La T."},{"reviewId":"861b3094-09a8-4209-9917-9287189a3e9e","range":0,"rating":5,"reply":"We are delighted to hear Nina provided excellent service! Thanks for sharing your positive experience with us.","replyTime":"2025-09-30T11:30:00","review":"Nina is of excellent service, very pleased","source":"Google","submissionTime":"2025-09-30T00:00:00","userName":"Ryan A."},{"reviewId":"369011ef-6b7e-4bc8-8902-7f6b3a9830c6","range":0,"rating":5,"reply":"We are grateful for your kind words about our friendly staff and secure building, Brian!","replyTime":"2025-09-20T10:43:00","review":"Super friendly staff and love the building. Everything is very secure so you will feel safe having your items here","source":"Google","submissionTime":"2025-09-20T00:00:00","userName":"Brian R."},{"reviewId":"25a616fe-a817-46e4-ac50-f6ac9e66313d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear we got you into your storage unit quickly! Thanks for choosing Extra Space Storage.","replyTime":"2025-09-19T16:52:00","review":"Got me into my storage unit quickly.","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Breanna L."},{"reviewId":"cf5db56e-7c37-4a1b-bc58-41ff27ba7f8b","range":0,"rating":5,"reply":"We're glad to hear that you found our facility clean and the staff helpful. Thank you for your feedback.","replyTime":"2025-09-16T08:05:00","review":"The ladies were very helpful and very kind. The facility was very clean.","source":"Google","submissionTime":"2025-09-15T00:00:00","userName":"Kathryn L."},{"reviewId":"09a37243-d7c7-4290-8137-8f04d8417658","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with our facility. Thank you for recommending us!","replyTime":"2025-09-16T07:29:00","review":"This facility is easily accessible and very clean. I highly recommend them for storage needs. I will be using them again in the future.","source":"Google","submissionTime":"2025-09-15T00:00:00","userName":"Suzette C."},{"reviewId":"529380b2-c6d0-4cc8-bc80-77254481610a","range":0,"rating":5,"reply":"Thank you for your review! So glad Yvette helped make getting into your new space easy.","replyTime":"2025-09-13T11:49:00","review":"Yvette was very helpful getting me into my new space","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Larry W."},{"reviewId":"d7b94bda-501d-4cc1-84ca-5aa0669fea81","range":0,"rating":5,"reply":"Thank you for highlighting our clean, convenient space and helpful staff. We're glad we found the perfect size for your belongings!","replyTime":"2025-09-12T10:02:00","review":"Clean, convenient and affordable. Staff was pleasant and helpful assisting me with the right space and size needed for my belongings.","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"Tracee L."},{"reviewId":"505618e0-c453-4004-8632-684b3bf144a7","range":0,"rating":5,"reply":"Thank you for sharing! So glad you loved the space and found our team friendly.","replyTime":"2025-09-11T13:42:00","review":"Great space. Friendly people!","source":"Google","submissionTime":"2025-09-11T00:00:00","userName":"Peggy E."},{"reviewId":"71024ede-29d7-4944-aa42-e92c94da8294","range":0,"rating":5,"reply":"Thank you for highlighting Nina's exceptional service! We're thrilled she made your storage experience feel secure and personal. It's wonderful to hear that you appreciate our facility's focus on security and peace of mind. We take pride in maintaining high standards of organization and accountability, and we're glad this was evident during your interactions. Nina's professionalism and warm approach are indeed hallmarks of our commitment to customer service, and we're delighted that her efforts have made such a positive impact on your experience with us.","replyTime":"2025-09-11T14:17:00","review":"I genuinely appreciate this storage facility. From the moment I arrived, it was clear that they prioritize both security and peace of mind. The manager, Nina, consistently goes above and beyond—her professionalism is matched by a warm, uplifting energy that makes every interaction feel personal and reassuring. She runs the facility with precision and care, maintaining a high standard of organization and accountability. Her direct, thorough approach reflects a deep commitment to customer service and integrity. It’s rare to find a space that feels this dependable and well-managed.","source":"Google","submissionTime":"2025-09-11T00:00:00","userName":"Nuhiya S."},{"reviewId":"3931a19c-a600-41d5-9be1-76dc4e1c0031","range":0,"rating":5,"reply":"We are pleased to hear that Yvette provided great assistance. Thank you for sharing your positive experience with us!","replyTime":"2024-09-02T12:46:00","review":"Yvette Font, took time to assist us. She's so patient and answers all our questions.  She's great!","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"Rose O."},{"reviewId":"22835a3f-dde9-4a8b-8d30-1640b5f46c73","range":0,"rating":5,"reply":"Your positive feedback made our day! So glad Yvette made your visit comfortable and helped with everything you needed.","replyTime":"2025-09-08T17:40:00","review":"Yvette was very nice and helped us with everything we needed to make our visit comfortable","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"Nathan p."},{"reviewId":"62aac567-ff74-41b1-8055-a6c0d97ed718","range":0,"rating":5,"reply":"Thank you for the kind words about our storage facility! We'll make sure Yvette Font knows you appreciated her help.","replyTime":"2025-09-08T17:40:00","review":"Fantastic place for storage, thanks Yvette Font","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"JJ M."},{"reviewId":"80d7aac0-3939-4261-9471-cd41d490a562","range":0,"rating":5,"reply":"Thanks for the kind words about Evelyn! We're so glad she made your experience great.","replyTime":"2025-09-05T15:58:00","review":"Evelyn is amazing. She is knowledgeable, friendly and helpful. Thank you so much.","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"Shaye D."},{"reviewId":"5158957c-6f7f-4d93-835d-81b1c0e29971","range":0,"rating":1,"reply":"We sincerely apologize for falling short of your expectations regarding pricing differences and elevator issues during your visit. We understand how frustrating this experience must have been for you. Please contact us directly at (720) 789-8384 so we can discuss your concerns in detail and work towards resolving this situation to your satisfaction. We value your feedback and would like the opportunity to address these issues properly.","replyTime":"2025-09-06T07:26:00","review":"Disappointing. Was very excited at the rate that was offered for the unit size I was looking for. Unfortunately when I arrived I was presented with different pricing. Very much a bait and switch operation.  Also crazy that they have elevators that have some automatic shutoff that if your item touches them it will turn the elevator off indefinitely. Seems odd if you're moving large pieces of furniture in but apparently they're not set up for that.","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"Adam T."},{"reviewId":"da85d464-8c1a-477e-a08f-292d797ec673","range":0,"rating":5,"reply":"Thanks for choosing Extra Space Storage.","replyTime":"2025-08-31T11:12:00","review":"Love it","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Natha L."},{"reviewId":"26a1fbd5-c5c9-4519-b4a4-0c6f4fe2166e","range":0,"rating":5,"reply":"Thank you for your review! So happy Yvette made your experience great. We appreciate your kind words!","replyTime":"2025-08-30T08:34:00","review":"Best of the best. Yvette the best manager of the world.","source":"Google","submissionTime":"2025-08-29T00:00:00","userName":"Vira Z."},{"reviewId":"0f8ed72f-2d99-442a-a33c-eef8fa585b32","range":0,"rating":5,"reply":"We are ecstatic to hear you think we're the best! Yvette will be thrilled to know she made such a positive impact.","replyTime":"2025-08-30T08:32:00","review":"Best of the best. Yvette Font the best manager of the world.","source":"Google","submissionTime":"2025-08-29T00:00:00","userName":"Maksym Z."},{"reviewId":"15804a49-f797-42e6-a158-c916c8636c4d","range":0,"rating":5,"reply":"We are happy to hear about your positive experience with Yvette! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-29T08:30:00","review":"Yvette Font is storage manager in Extra space storage units- She is very good person and professional service. Thanks again I’ll come back.","source":"Google","submissionTime":"2025-08-28T00:00:00","userName":"Shan K."},{"reviewId":"e775cc16-db20-4339-934f-1c941147b034","range":0,"rating":5,"reply":"Thanks for the kind words about our professional service! We're glad you had a great experience with us.","replyTime":"2025-08-25T07:38:00","review":"Very professional ??","source":"Google","submissionTime":"2025-08-24T00:00:00","userName":"Devan M."},{"reviewId":"0a127dcf-5729-451b-9a30-a933f2c627ef","range":0,"rating":5,"reply":"We are pleased to hear about your outstanding experience with Yvette! Thanks for choosing Extra Space Storage, Nicholas.","replyTime":"2025-08-23T15:32:00","review":"Outstanding customer service from start to finish by Yvette and her colleague! They were so helpful and very helpful for my first time renting a storage unit.","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"Nicholas G."},{"reviewId":"a0e2c893-c60a-40c5-81f8-c0bf4e599600","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Yvette and our team helped secure your unit properly. Thanks for choosing Extra Space Storage.","replyTime":"2025-08-04T18:26:00","review":"This is my second time renting with Extra Space Storage, in two different states. The phone customer service representatives and in store employees are professional, kind, caring and excellent in the assistance provided y rent units.\nStore Manager Yvette Font at the E Crestline office was exceptional when I installed the wrong type of lock on my unit, leaving it unsecured. She contacted me with the issue and what’s was required. So thankful all my items in the unit were there. Thank you!","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Donna R."},{"reviewId":"c6f1b983-c5d4-4af2-8f7f-3adb23bb7072","range":0,"rating":4,"reply":"Thank you for sharing your feedback! Happy you found our prices fair and enjoyed the easy access and climate control features.","replyTime":"2025-07-28T09:17:00","review":"Just got the storage unit average prices and easy access. Cart at door  climate controlled","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"louis g."},{"reviewId":"b33d0d3a-7ccb-4f37-bb40-d2ead8545b20","range":0,"rating":5,"reply":"Thank you immensely for your kind words! We are glad to hear that you had a positive experience with our customer service. If you have any more questions or concerns, feel free to reach out to us at (720) 789-8384.","replyTime":"2024-06-18T12:14:00","review":"The service was incredible, and I genuinely appreciate the exceptional customer service. They were incredibly helpful and attentive, addressing any questions or concerns I had with utmost care and expertise. I truly value their assistance and support.","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Eden S."},{"reviewId":"c6a16b96-700a-4d8e-b8d1-c407e0693de0","range":0,"rating":1,"reply":"We understand your frustration about the rate increase after your promo period. Please contact us at (720) 789-8384 to discuss your concerns.","replyTime":"2025-07-21T07:45:00","review":"Horrible bait and switch on the rate.  We have been there 3 months and got notified it’s going up $100 a month because we’re out of the “promo” rate, which was really just the web rate. Absolutely horrible.  I know it’s month to month and could change, but our new rate is literally more than they rent the same unit for online without a “web rate.”\n\nThe facility is great and well taken care of but we never would have used this one if we knew they would do that.  Or referred it to our family to use!","source":"Google","submissionTime":"2025-07-20T00:00:00","userName":"Jessie P."},{"reviewId":"ca396c31-95b1-4e27-a182-ac51d7b41c33","range":0,"rating":4,"reply":"We are delighted to hear about your wonderful experience! Thanks for highlighting our clean space and Yvette's sweet service.","replyTime":"2025-07-10T13:49:00","review":"Wonderful service, clean space. Yvette is a sweetheart.","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"David D."},{"reviewId":"daba6713-1cb0-4bf6-8d50-6174b7e86295","range":0,"rating":5,"reply":"We genuinely admire your positive feedback and are thrilled to hear about your great experience at Extra Space Storage. Thank you for sharing your thoughts!","replyTime":"2025-07-09T08:22:00","review":"I have never rented a storage space before and I think I hit the jackpot by coming here!!  The security is top tier. Everything is brand new and clean. Yvette is absolutely amazing!!  She is very kind, informative and professional. She made sure I was comfortable with everything. I will recommend this storage unit and especially Yvette the store Manager, to anyone that needs extra storage space!!","source":"Google","submissionTime":"2025-07-08T00:00:00","userName":"Honey T."},{"reviewId":"d557a438-f86d-45f8-9d2e-06b272d525cd","range":0,"rating":5,"reply":"We are delighted to hear Yvette made your experience enjoyable! Thanks for choosing Extra Space Storage over other options.","replyTime":"2025-07-08T08:13:00","review":"Yvette Font was an absolute pleasure. She was extremely helpful and made our experience very enjoyable. She was thorough at explaining how everything worked to ensure we had no problems. Glad we chose Extra Space storage instead of the many other options we had in the area.","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"Jeff C."},{"reviewId":"e0163bb1-7006-42f1-bc97-f455d020037a","range":0,"rating":5,"reply":"We are delighted to hear Yvette is awesome! Happy the space feels secure and access options work perfectly for you!","replyTime":"2025-07-08T08:13:00","review":"Yvette is awesome! I also feel super secure with the space. Access and payment options were great for my needs!","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"Erin T."},{"reviewId":"53ece045-17f3-468f-907f-a3a379083932","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thanks for recognizing our clean facility and Yvette's professional, kind service.","replyTime":"2025-07-06T10:51:00","review":"Clean and well-maintained facility. Yvette was so professional and kind, answering all of my questions, as well as providing a thorough tour and helpful hints for best access to my unit.","source":"Google","submissionTime":"2025-07-05T00:00:00","userName":"Ashley M."},{"reviewId":"bce1825d-833e-4363-bdc9-55f3b849068c","range":0,"rating":5,"reply":"We're grateful for your positive feedback on Yvette's assistance and the cleanliness of our property. Thank you for choosing Extra Space Storage!","replyTime":"2025-07-06T10:18:00","review":"Yvette was very helpful making sure we knew everything we needed with a new storage unit! (Even though she had lost her voice recently) The whole property is in good condition with a high standard of cleanliness.  I feel confident my partner's belongings will be safe here.","source":"Google","submissionTime":"2025-07-05T00:00:00","userName":"llama l."},{"reviewId":"f486c2b3-0ff4-48e4-8bba-7bdc5c7d1fc2","range":0,"rating":5,"reply":"We are delighted to hear our team member was great and helpful with finding the right unit and price!","replyTime":"2025-07-03T14:28:00","review":"The lady who helped us was great! Very helpful with getting us the right size unit, the best price option available and making sure any of our other questions were answered.","source":"Google","submissionTime":"2025-07-03T00:00:00","userName":"Tatyana V."},{"reviewId":"c3bf5712-13d0-478b-b503-0b2df1cecc33","range":0,"rating":5,"reply":"We are delighted to hear you felt great about your decision! Thanks for trusting us with your belongings during your travels.","replyTime":"2025-06-30T15:05:00","review":"This storage space was top notch! I wasn't sure if I wanted to pay to keep my stuff in storage but I wanted to travel before I chose my forever home so it just made sense.  I felt great about my decision.  My belongings were safe and I feel like I got a great value for my dollar. Thank you ??","source":"Google","submissionTime":"2025-06-30T00:00:00","userName":"Theresa G."},{"reviewId":"2df1991c-027b-4a0d-a525-6ff5b9a28d71","range":0,"rating":5,"reply":"We are delighted to hear about Yvette's amazing service! Thanks for highlighting her friendly approach and helpful guidance.","replyTime":"2025-06-21T09:38:00","review":"Yvette was amazing. She as super friendly. Helped me finish my reservation. Took the time to show me around and how to work the app to unlock gate and elevator.","source":"Google","submissionTime":"2025-06-20T00:00:00","userName":"Victoria L."},{"reviewId":"6b08e054-39e7-44cc-a2a1-e0e9eec56229","range":0,"rating":5,"reply":"We are delighted to hear Yvette Font was helpful, informative and customer friendly! Thanks for recommending her.","replyTime":"2025-06-19T14:25:00","review":"Yvette Font was very very helpful informative and customer friendly I would recommend her to anyone seeking storage services","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Corey D."},{"reviewId":"9faf7dc9-e320-46d3-ada4-a4b1f48edf27","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our clean, secure unit and helpful staff, Andy!","replyTime":"2025-06-18T07:37:00","review":"Extra Space Storage offered me a clean, secure unit with convenient access and a helpful staff. Online booking was easy. The building is clean and feels safe.","source":"Google","submissionTime":"2025-06-18T00:00:00","userName":"Andy Y."},{"reviewId":"f503e62f-b79c-4517-acc1-ab07f39e1345","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Rowan! Thanks for recommending our facility and team.","replyTime":"2025-06-18T13:24:00","review":"Rowan was extremely polite and respectful when I came in to look at a unit. Will be storing here in the future. Facilty is in great shape and he helped me find exactly what I needed. Highly recommend.","source":"Google","submissionTime":"2025-06-18T00:00:00","userName":"Jesse W."},{"reviewId":"d4581e93-06c9-4653-807f-d859d084c161","range":0,"rating":5,"reply":"We are delighted to hear Yvette provided great service! Thank you for recognizing our staff's efforts.","replyTime":"2025-06-18T09:21:00","review":"Great staff Yvette was super","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"mark j."},{"reviewId":"309165b5-75d1-4f6d-96e2-f63836a5ebf9","range":0,"rating":5,"reply":"We are delighted to hear about Yvette's helpful and kind service. Thank you for recommending us, Sandreli!","replyTime":"2025-06-15T12:07:00","review":"Yvette Font was very helpful and kind since the first day. She cared about the right use of the storage. I recommend this place.","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"Sandreli A."},{"reviewId":"30c48d48-3638-495d-ba29-9e916c2c75e4","range":0,"rating":5,"reply":"We are delighted to hear about your smooth first-time rental experience! Thank you for highlighting Yvette's exceptional service and friendliness.","replyTime":"2025-06-15T11:09:00","review":"Came in to set up my rental unit first time renting a unit and everything went so smoothly. Yvette went about and beyond  and was very friendly and made me feel at ease. I would definitely recommend this place 10 out of 10","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"J D."},{"reviewId":"04977dbc-db4f-44c1-98c5-ab12990f70c8","range":0,"rating":5,"reply":"We are delighted to hear about your positive move-in experience! Our team member's upbeat personality and excellent customer service clearly made a lasting impression. We understand that moving can be a stressful event, so we're thrilled that your visit was not only smooth but also enjoyable. It's wonderful to know that all your questions were answered thoroughly, helping to ease any concerns you may have had during the process. Thank you for taking the time to share your feedback about your initial move-in with us.","replyTime":"2025-06-10T15:08:00","review":"I was met by the young lady at the desk for my initial move in and every need was taken care of. Her personality was upbeat and customer service was rated as high as possible. Every possible question I had was answered and the visit was actually fun - especially important during what is normally a stressful event - moving.","source":"Google","submissionTime":"2025-06-10T00:00:00","userName":"Cliff M."},{"reviewId":"d5835aac-455d-470f-a673-3c78703767d6","range":0,"rating":5,"reply":"Thank you for the great rating, William! We're happy we could meet your self-storage needs.","replyTime":"2024-01-20T09:23:00","review":"It’s a fine location & facility, but the reason I’m providing this review is entirely because of the amazing experience my family had working with Yvette. She’s one of the most kind, professional, and diligent people I’ve encountered in any customer service setting. Please promote this kind soul.","source":"Google","submissionTime":"2025-05-20T00:00:00","userName":"William “."},{"reviewId":"49230a0b-7df1-4731-b77c-12aad48073c0","range":0,"rating":5,"reply":"We are delighted to hear our manager provided friendly and clear service. Thank you for the excellent review of Extra Space Storage.","replyTime":"2025-05-19T13:27:00","review":"Manager is very friendly and clear about the storage unit.","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"Annmarie F."},{"reviewId":"d4abd544-8c99-4077-8de5-017227fcdc11","range":0,"rating":5,"reply":"We are happy to hear that Yvette provided you with excellent customer service. Thank you for sharing your experience with us!","replyTime":"2025-05-17T13:36:00","review":"Yvette helped us with ending our rental, and she could not have been nicer!  Excellent customer service!!","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Jen L."},{"reviewId":"c40ff106-6dac-4c07-b600-222f2c802a8b","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback. We're glad to hear you had a fantastic experience at our location.","replyTime":"2025-05-18T16:05:00","review":"The Crestline Ln. location is fantastic.  It is very clean and Yvette Font the store manager was friendly, knowledgeable and helpful.\nShe was so nice and professional.","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Yvonne G."},{"reviewId":"0a7b6787-474c-4168-9f31-b428aedc6f79","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that you had an excellent experience at Extra Space Storage, Mike Alan. Thank you for your feedback.","replyTime":"2025-05-16T10:54:00","review":"Excellent!","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Mike A."},{"reviewId":"c033c9a4-0a42-431f-8143-3be4aade1cd6","range":0,"rating":5,"reply":"We're grateful for your positive feedback, especially about our professional staff like Yvette. Thank you for sharing your experience!","replyTime":"2025-05-16T15:44:00","review":"I signed up online, and it was quick and easy. I spoke with Yvette when I went over. She answered my questions, offered her assistance, and was a pleasure to work with. A professional place, with professional staff (Yvette).","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Phil S."},{"reviewId":"032a3301-22f4-4133-96f7-f5824b53c642","range":0,"rating":5,"reply":"Your review is appreciated. Clean and quiet facility, never had an issue getting in. We are thrilled to hear that. Thank you for sharing your experience with us.","replyTime":"2025-05-16T15:43:00","review":"Clean and quiet facility, never had an issue getting in. Would use again if needed.","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Audry T."},{"reviewId":"b5884e2e-8769-4ff9-a31d-18ff88f08d91","range":0,"rating":5,"reply":"We genuinely admire your kind words about Yvette. Thank you for recommending us to your family and friends.","replyTime":"2025-05-16T17:22:00","review":"Yvette was very patient with me and walked me through the process. She was very nice and professional I would definitely recommend my family and friends","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"yvonne p."},{"reviewId":"a48426fd-3471-4610-8f98-7e894f3637fb","range":0,"rating":5,"reply":"Hi Ken, thank you for your review. We're glad Yvette was very friendly, helpful, and informative. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are so glad you are satisfied with your rental rate! Feel free to stop by the office if you need anything! ","replyTime":"2023-02-09T11:46:00","review":"Yvette, the store manager, is and always has been, very friendly, helpful, informative, and thorough, answering all my questions and concerns honestly and patiently.  Great customer service and professionalism.  And the facilities are new, clean, and well-maintained, with fair and competitive prices.  Yvette, who set me up and got me started when I first got my storage unit 2 plus years ago, is always very helpful, and truly cares about keeping me happy and keeping my business, including making any reasonable accomodations with periodic monthly rate increases, being fair with the amount of the increase.  She has earned my loyalty.  She is simply awesome????????","source":"Google","submissionTime":"2025-05-11T00:00:00","userName":"Ken M."},{"reviewId":"f1212db1-5100-452f-aa69-bd32cb55ed85","range":0,"rating":1,"reply":"We value your input. We apologize for any inconvenience you experienced. Please contact us at (720) 789-8384 to discuss further. Thank you.","replyTime":"2025-05-04T13:31:00","review":"I’m here on Saturday. It says you’re open till 530 but the door is locked very unhappy.","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Teresa N."},{"reviewId":"5f45f71e-f55b-4301-9a07-2cfc1f0f1338","range":0,"rating":5,"reply":"Our team is so happy you had a great experience, Angela! If you need any assistance the future feel free to stop by or call us.","replyTime":"2024-12-31T12:58:00","review":"Love it here! Have had a unit for the past five months, just came back from my travels and Nina took care of me. She was very transparent with pricing and very helpful and so kind! Always clean in the hallways. Feel very taken care of here. Thank you Nina!:)","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Angela D."},{"reviewId":"de877fff-906e-4dd2-b621-c0c92b903523","range":0,"rating":5,"reply":"Our team is grateful for your rating, Kendra! Please stop by our office or call us at (720) 789-8384 if you have any questions. ","replyTime":"2024-05-17T22:33:00","review":"Yvette was very courteous and nice and gave me a lot of information that I can use to make my process a lot easier on the Extra Space Storage website and also access to the building. She is very  knowledgeable at what she does on her job. Also, another representative set me up when getting my storage unit and was very nice. I  even received a special offer!","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Kendra P."},{"reviewId":"fbf66d6c-ef2f-44f9-bf98-e04e07a8a505","range":0,"rating":5,"reply":"Thanks for the feedback, Joel J! We are thrilled to hear that Yvette was so helpful. Your review is greatly appreciated!","replyTime":"2025-04-12T09:34:00","review":"Yvette was awesome and so helpful. A++++++ Thank you!","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Joel J."},{"reviewId":"6c3d2cee-fe55-4e77-a1bc-da8cc511f9c5","range":0,"rating":5,"reply":"We're pleased to hear that Yevet was really nice and helpful! Thank you for reaching out.","replyTime":"2025-04-12T09:10:00","review":"Yevet was really nice and helpful!","source":"Google","submissionTime":"2025-04-11T00:00:00","userName":"Xzavier R."},{"reviewId":"df5ae256-8294-437c-99fa-62a4c6cd9308","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We are grateful for your kind words and are pleased to hear that Yvette and Justin have been helpful throughout your journey. It's wonderful to know that Yvette has been communicative and informative about the security of your belongings and the moving process. We understand that storing items with sentimental value can be emotionally challenging, and we're glad that Yvette has been able to make things easier for you. We truly value team members like Yvette and Justin who go above and beyond for our customers. We appreciate your trust in Extra Space Storage and thank you for choosing us for your storage needs.","replyTime":"2025-04-08T14:55:00","review":"It’s been a long road with Extra Space Storage on Crestline, but Justin and Yvette have both gone above and beyond to help. Both of them have always been so friendly and supportive as we’ve gone through a lot of changes within the building and in our lives. Yvette has been so communicative and informative about the security of our belongings and the process required to move in and out as needed. I’m so grateful for her assistance and kindness, many of the belongings were my mother's, so it’s been an emotional challenge at times. Yvette makes it easier whenever she can. She is an asset !! ??","source":"Google","submissionTime":"2025-04-08T00:00:00","userName":"Karissa K."},{"reviewId":"77e74bb2-713b-4c93-86f9-9f5f0ceafaeb","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at our Extra Space Storage facility. Thank you for sharing your kind words about our manager, Yvette. We're glad that she was able to provide exemplary service and compassionate assistance during such a difficult time. It's heartening to know that Yvette's efforts made a tough situation better for you. We strive to maintain a clean, well-maintained, and secure storage facility, and we're pleased that you found it to be technologically smart as well. Your feedback is greatly appreciated, and we're honored to have been able to help you during this challenging period.","replyTime":"2025-04-01T09:42:00","review":"Very clean, well-maintained, technologically smart and secure storage facility! Not only that, but the manager Yvette, is very professional and helpful! She went above and beyond to help me access and secure my late mother's storage unit and belongings after she passed 4 months ago. Yvette's extraordinary efforts and compassion made a tough situation for me so much better. THANK YOU for the exemplary service Yvette!","source":"Google","submissionTime":"2025-04-01T00:00:00","userName":"Jon C."},{"reviewId":"8ae614cf-9bfd-49a6-ae7b-21ee3c6d55f0","range":0,"rating":5,"reply":"We're pleased to hear you found our storage facility well cleaned and with reasonable prices. Thank you for the positive feedback!","replyTime":"2025-03-29T07:22:00","review":"Well cleaned and reasonable prices","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Hayley P."},{"reviewId":"8f2ec35f-a2d2-46eb-9ecb-991ff1df6ac8","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear that Yvette provided great customer service. Thank you for sharing your experience with Extra Space Storage.","replyTime":"2025-03-27T07:31:00","review":"I had a great experience with extra space storage! In particular Yvette was always so helpful and answering all of my questions and provided great customer service! I would recommend!!","source":"Google","submissionTime":"2025-03-26T00:00:00","userName":"James B."},{"reviewId":"1c68535a-5c48-4ef3-a8d6-e3ce20f0979a","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Nina. Thank you for sharing your experience with Yvette at Extra Space Storage.","replyTime":"2025-03-24T09:56:00","review":"Yvette explained everything and made sure I understood everything. Very lovely","source":"Google","submissionTime":"2025-03-24T00:00:00","userName":"Nina A."},{"reviewId":"54196a71-5ff9-455e-905a-eadc171f79a2","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience at Extra Space Storage. Thank you for your honesty and for taking the time to share your feedback. We're pleased that our site manager's thoroughness and dedication to running a smooth and secure operation have made you feel confident in storing your belongings with us. It's especially gratifying to know that we've been able to provide you with a better experience compared to your previous storage encounters.","replyTime":"2025-03-23T08:40:00","review":"The site manager is very thorough in her explanations, and takes great pride in running a smooth and secure storage operation. I feel very confident storing my belongings here after having a some bad experiences at other storage properties.","source":"Google","submissionTime":"2025-03-22T00:00:00","userName":"Weston S."},{"reviewId":"a2be6e8f-69a4-4758-ad63-c25ce920f61b","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear that Yvette has been super helpful whenever you've needed assistance. Thank you for sharing your positive experience with us.","replyTime":"2024-06-15T08:31:00","review":"Yvette has been super helpful every time I've needed help","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Michael C."},{"reviewId":"4a3c5b99-af41-4365-a41f-5b441d57d04c","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We deeply respect your feedback and are glad to hear that Yvette provided you with a wonderful tour.","replyTime":"2025-03-15T09:29:00","review":"Yvette was awesome and she was very thorough with the tour and explaining everything to me. It was a wonderful experience!","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Kendra G."},{"reviewId":"3c4a19af-2249-497a-bd43-37011a825559","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Joe Stoker. We're pleased to hear that Yvette was able to assist you with your storage needs.","replyTime":"2025-03-15T13:51:00","review":"Yvette was awesome. She listened to my needs and tailored a unit to match my needs. She was so knowledgeable, helpful with all my moving and storage.","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Joe S."},{"reviewId":"3edbbe2e-b0c1-4a60-aefb-63b7c93f232c","range":0,"rating":5,"reply":"Thanks for your kind words, Loretta! We're glad to hear that Yvette provided excellent service during your spring cleaning. We appreciate your continued support as tenants at Extra Space Storage.","replyTime":"2025-03-15T13:47:00","review":"We’ve been tenants of extra space  for years. Today Yvette checked in on us as we took on spring cleaning. She’s awesome!! Great staff, clean spaces ??","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Loretta d."},{"reviewId":"edbe10ef-38ea-4da0-994a-cd74f437866e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We're glad you found our space clean and temperature-controlled. Our manager is always here to help.","replyTime":"2025-02-14T14:54:00","review":"Very clean space and nice that it is temperature controlled. The manager is very friendly and helpful.","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Ryan S."},{"reviewId":"3a1720cd-c459-4df2-a782-d0ec4863e958","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are glad to hear about the professional service provided by Yvette. Thank you for sharing your experience with us.","replyTime":"2025-03-07T14:44:00","review":"Yvette very professional and good service keep up the good work thanks again for your good work","source":"Google","submissionTime":"2025-03-07T00:00:00","userName":"Mifam E."},{"reviewId":"a0559bd8-73fe-4be2-8bb5-5c56180e95b4","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Yvette at Extra Space Storage. We greatly appreciate your feedback!","replyTime":"2025-02-27T16:06:00","review":"Yvette has been so helpful!! Thank you!!!!","source":"Google","submissionTime":"2025-02-27T00:00:00","userName":"EA"},{"reviewId":"61e52755-e96c-4dd9-8d36-abc697e2a0c3","range":0,"rating":5,"reply":"We are delighted to hear that you found our storage facility friendly, polite, helpful, and clean. Thank you for your positive feedback!","replyTime":"2025-02-27T17:13:00","review":"Very friendly, polite, helpful, clean. Love the climate control.","source":"Google","submissionTime":"2025-02-27T00:00:00","userName":"Deborah B."},{"reviewId":"14f38d65-83f9-42c7-ae62-2050fb67f192","range":0,"rating":5,"reply":"Thank you for your review! We're glad Zack was able to assist you efficiently and provide helpful recommendations.","replyTime":"2025-02-27T07:53:00","review":"Zack was really helpful! Explained everything well! Quick and easy as well! no more than 30 mintues! Also got a cheaper rate recommended what was best ??","source":"Google","submissionTime":"2025-02-26T00:00:00","userName":"B"},{"reviewId":"d8c732bf-594b-4902-93fe-357dce6ee1cb","range":0,"rating":5,"reply":"We're glad to hear you had a positive experience renting a storage unit with us. We appreciate you taking the time to share your feedback about our comprehensive visit, tutorial on the unit, locks, and app usage. It's great to know that you found our pricing reasonable and were satisfied with our climate-controlled, secure facility. Thank you for choosing our storage services!","replyTime":"2025-02-24T15:48:00","review":"Walked in today to short term rent one of the storage units. We were met with a smile and given a comprehensive visit with tutorial on the unit, locks and use of the app. Price per month is reasonable, the building is climate controlled and extremely secure. Many thanks we rented on the spot!","source":"Google","submissionTime":"2025-02-24T00:00:00","userName":"Carol W."},{"reviewId":"747fc19f-45dd-4f38-bac4-28f7d6ee25f3","range":0,"rating":5,"reply":"We are overjoyed to hear that Yvette was very helpful during your move. Thank you for sharing your experience with us!","replyTime":"2025-02-22T12:15:00","review":"Yvette helped me get checked in. She was very helpful and made the move very easy!","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"AMANDA L."},{"reviewId":"d70fb9f1-7fe2-43a6-82c9-fb22fd62c884","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2025-02-15T12:09:00","review":"Today I visited Extra Storage on Creastline Dr and Parker Rd  in Aurora. My family has a unit there but I was loading by myself for the first time today. I was greeted at the door by the manager, Yvette. Not having been here before, Yvette was very friendly, very helpful, very informal and gave me a good walk around of the facility. Definitely an amazing person to have working here.The facility is very clean, very easy to access along with very good security. The units are accessible from both sides of the building, have flatbed carts, spacious elevators for the multi levels and inside a controlled environment as well! Thank you again Yvette.","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Chad J."},{"reviewId":"d542c4f5-aec4-42d4-8bfe-65bd30c2a9ca","range":0,"rating":5,"reply":"We genuinely admire your positive feedback and are thrilled to hear about your experience with Yvette at Extra Space Storage. Thank you for sharing your thoughts!","replyTime":"2025-02-14T17:24:00","review":"Yvette was awesome she stayed late to help. She explained everything to a newbie like me and I already feel like a pro.\n\nThis is amazing customer service","source":"Google","submissionTime":"2025-02-14T00:00:00","userName":"Nehal A."},{"reviewId":"3e7825a3-7744-4c44-9a0e-a1a20e7616e9","range":0,"rating":5,"reply":"We are pleased to hear that Daniel provided excellent service and information. Thank you for your feedback.","replyTime":"2025-02-03T16:23:00","review":"Daniel provided excellent service and information.","source":"Google","submissionTime":"2025-02-03T00:00:00","userName":"Derek L."},{"reviewId":"b84674a1-2dc9-4b0e-ae4c-2f0c6fc116ef","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Yvette. Thank you for sharing your feedback!","replyTime":"2025-01-25T09:18:00","review":"Very helpful and very informative. Great experience with Yvette, thank you for everything.","source":"Google","submissionTime":"2025-01-25T00:00:00","userName":"Robert H."},{"reviewId":"ae830338-5b3e-4a96-b9e0-09e90c05a176","range":0,"rating":5,"reply":"Your positive experience with Yvette is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2024-12-17T13:26:00","review":"Yvette was incredibly helpful and welcoming. She took the time to guide me through the maze of hallways and storage lockers, even walking me through how to unlock the unit.","source":"Google","submissionTime":"2025-01-24T00:00:00","userName":"Mel B."},{"reviewId":"42f9bd7d-1f5f-4cc2-8ae0-93aadf5839bd","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Yvette at Extra Space Storage. Thank you immensely for sharing your feedback!","replyTime":"2025-01-21T13:21:00","review":"Yvette was extremely helpful and has been a great help throughout the time I've used the storage facilities. I have never had a bad experience and would use them again.","source":"Google","submissionTime":"2025-01-21T00:00:00","userName":"R M."},{"reviewId":"04a2037a-8f03-4476-84b4-9a76cd86c126","range":0,"rating":5,"reply":"Thank you immensely for sharing your positive experience with Yvette Font at Extra Space Storage.","replyTime":"2024-12-27T13:23:00","review":"Yvette Font was great!!!!!","source":"Google","submissionTime":"2025-01-20T00:00:00","userName":"Mel W."},{"reviewId":"a05b989b-3d3f-48dc-9823-f525414fae32","range":0,"rating":5,"reply":"We are privileged to have provided you with a seamless renting experience. Thank you for recommending us!","replyTime":"2025-01-18T14:45:00","review":"Very easy to start renting! You can do the whole thing online and come to your unit that same day! I stopped by and the store manager was super friendly and gave me a walking tour by request. Would highly recommend!","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Rachel C."},{"reviewId":"0fbfb5db-100d-4940-8eb2-b43a864461cc","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with our store manager Yvette. Her thorough introduction and comprehensive briefing on what to expect with your storage unit are exactly the kind of service we aim to provide. We understand that renting storage can sometimes be stressful, so we're glad Yvette's expertise and friendly demeanor helped make the process smoother for you. Thank you for sharing your feedback and for choosing our facility for your storage needs!","replyTime":"2024-12-29T07:32:00","review":"I can't say enough about the store manager Yvette!  I didn't think I would need such a thorough introduction when it came a storage unit. I got the entire what to expect and what not to expect...I'm like my on my, I felt like an area expert at the end of the briefing.  Additionally, she is just a great soul and its was very appreciated especially going through a stressful time.  Thank you again Yvette.","source":"Google","submissionTime":"2024-12-29T00:00:00","userName":"Michael P."},{"reviewId":"10b8309a-e05f-4a91-9fb9-e65b55f05a84","range":0,"rating":5,"reply":"We're honored to hear about your great customer service experience at Extra Space Storage. Your feedback is incredibly valuable to us.","replyTime":"2024-12-28T10:04:00","review":"Great customer service....explained lease very thoroughly","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Jennifer B."},{"reviewId":"8d101877-4690-4a9f-b472-63da602016aa","range":0,"rating":5,"reply":"Your positive experience with Yvette and our storage options is greatly appreciated. We're delighted to hear that she was able to assist you in finding the perfect size unit and provide great locked-in pricing options. It's wonderful to know that Yvette's helpfulness and friendly demeanor made such a positive impression on you. Thank you for taking the time to share your feedback and for recommending Extra Space Storage!","replyTime":"2024-12-27T16:27:00","review":"Yvette helped me so much with finding the perfect size unit as well as great locked in pricing options. I can tell she cares about her customers and is very helpful and friendly. I highly recommend extra space storage!","source":"Google","submissionTime":"2024-12-27T00:00:00","userName":"Mallorie H."},{"reviewId":"08c4eddc-4593-4c0b-b18f-a8355fd7eb44","range":0,"rating":5,"reply":"We are delighted to hear that you found our Extra Space Storage clean and safe. Thank you for taking the time to recommend us!","replyTime":"2024-12-23T11:49:00","review":"This place is clean and safe, I will recommend the extra space storage.","source":"Google","submissionTime":"2024-12-23T00:00:00","userName":"Daniel p."},{"reviewId":"5f656209-7c1b-49c0-83e6-8e427906f06d","range":0,"rating":5,"reply":"We're privileged to have provided great caring service to you, Bobbie Jo Kinsey! Yvette is phenomenal!","replyTime":"2024-12-21T15:11:00","review":"Great caring service!!! Yvette is phenomenal!","source":"Google","submissionTime":"2024-12-21T00:00:00","userName":"Bobbie J."},{"reviewId":"a8c7cc47-91b8-423b-bfcd-cf34e445fd43","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Scott! We're glad Yvette was able to assist you.","replyTime":"2024-12-17T13:22:00","review":"Yvette was awesome.  Very helpful!","source":"Google","submissionTime":"2024-12-17T00:00:00","userName":"Scott H."},{"reviewId":"d3d9c860-b83c-4dbf-afc6-f2a1c3d61dfa","range":0,"rating":5,"reply":"We're pleased to hear that you found our service helpful and easy. Thank you for sharing your experience.","replyTime":"2024-12-16T16:47:00","review":"Wet helpful, quick and easy.","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"Cameron V."},{"reviewId":"0eff80fd-d586-478f-9e03-e4e101e3eb01","range":0,"rating":5,"reply":"Thank you for your review, Charlene Loy. We are thrilled to hear that Yvette provided you with excellent customer service.","replyTime":"2024-12-16T17:43:00","review":"Yvette has provided me with excellent customer service.","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"Charlene L."},{"reviewId":"c2700b28-7bff-4c75-92c6-df7ac0ace895","range":0,"rating":5,"reply":"Your positive experience with Yvette is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2024-12-08T10:31:00","review":"Yvette has been a great help superior customer service and care. I would definitely return.","source":"Google","submissionTime":"2024-12-07T00:00:00","userName":"Fly R."},{"reviewId":"a415b673-e882-42bd-a633-55f13e617f49","range":0,"rating":5,"reply":"We are happy to hear that you had a great experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-12-06T16:26:00","review":"This place is great. Yvette and her staff are super friendly. No complaints. Super clean facility, easy to work with. Keep up the good work","source":"Google","submissionTime":"2024-12-06T00:00:00","userName":"Jordan R."},{"reviewId":"5555de56-e730-4356-866e-69ee2ca23a2a","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Extra Space Storage! It's wonderful to know that our climate-controlled, large storage unit met your needs during your double move process. We're especially pleased that our staff was fantastic to work with throughout your 7-month stay. Clear communication is a priority for us, and we're glad we were able to keep in touch and even call to ensure your needs were met. Thank you for sharing your feedback and for choosing Extra Space Storage for your storage needs!","replyTime":"2024-11-22T15:28:00","review":"My wife and I needed a climate controlled,  large storage unit for our move since we had to do a double move and Extra Space and the staff was just fantastic to work with throughout the 7 month process.   Communication was clear and they even called me to make sure my needs were met.  Thank you Extra Space!","source":"Google","submissionTime":"2024-11-22T00:00:00","userName":"Steve H."},{"reviewId":"5f9f5efc-9308-41a2-b74a-2213295d25ee","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We are glad to hear that you found our service flexible, professional, and friendly.","replyTime":"2024-11-21T11:41:00","review":"Flexible, professional, yet friendly.","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"ann H."},{"reviewId":"8ddc0a46-3994-418e-9fb7-856f5cb16af4","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-11-16T10:55:00","review":"The manager of this crestline location is very knowledgeable, thorough and above all genuinely nice. The property is clean and easily accessible but also seems very secure.","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Andrea R."},{"reviewId":"381f493e-4879-4eac-ba9f-f74237d999db","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2024-11-16T13:51:00","review":"I had an amazing experience. The manager was extremely personable and knowledgeable.","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"erich s."},{"reviewId":"38226c0f-8f67-4559-81f7-4b80eb14df17","range":0,"rating":5,"reply":"We are glad to hear that Yvette provided excellent service to you. Thank you for sharing your experience with us.","replyTime":"2024-11-11T11:20:00","review":"Yvette has been very respectful and kind\n\nShe went above and beyond for us to make sure we got what we needed and best bang for our buck\n\nThank You Yvette","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"Fidel M."},{"reviewId":"2892dabb-9c65-4027-8e7c-27e627d1cbab","range":0,"rating":5,"reply":"We're glad to hear that Yvette was helpful and informative during your visit. It's wonderful to know that she made your experience easy and pleasant, especially given your past experiences with other storage companies. We take pride in our staff's knowledge and customer service, and it's great to see that Yvette exemplified these qualities. Thank you for taking the time to share your experience with us. We appreciate your feedback and hope you continue to have a positive experience with our facility.","replyTime":"2024-11-09T11:35:00","review":"Yvette was so helpful & pleasant to work with. I normally don’t like to interact with anyone at storage units. I just want to move in & do what I need to do, because a lot of the workers are rude. But Yvette was different and she knew a lot. I’ve experienced the opposite at other storage companies. She made it easy & was very informative.","source":"Google","submissionTime":"2024-11-09T00:00:00","userName":"Dawn T."},{"reviewId":"bd79d71a-93b1-4d34-8d73-5b9630048da3","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Lydia! Yvette's helpfulness and positive attitude are truly appreciated. Thank you for sharing your experience with us.","replyTime":"2024-11-02T16:06:00","review":"Yvette was incredibly helpful and very patient! She had a smile and positive attitude the entire time. :)","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"Lydia K."},{"reviewId":"b8b487b9-a343-412c-8670-bead618c27dd","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're delighted that Yvette was helpful and informative, and that you found our facility clean and secure. We appreciate your recommendation and look forward to serving your storage needs.","replyTime":"2024-10-29T15:54:00","review":"Yvette was very informative and took whatever time necessary to explain the entry process and then took us through the entire process. The facility is clean and very secure. Highly recommend!","source":"Google","submissionTime":"2024-10-29T00:00:00","userName":"Robert H."},{"reviewId":"685e0b73-6ce6-460e-a31d-2a5640d1ed3f","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Yvette Font. We're glad to hear she provided outstanding service.","replyTime":"2024-10-22T12:41:00","review":"Yvette Font is absolutely amazing. She is organized, helpful, and provides outstanding service. Working with her is such a pleasure!","source":"Google","submissionTime":"2024-10-22T00:00:00","userName":"David C."},{"reviewId":"ff82bc15-c493-428b-847a-5e43422892ee","range":0,"rating":5,"reply":"Your positive feedback is appreciated. We're glad to hear Yvette provided excellent service during your time with us. Thank you for sharing your experience!","replyTime":"2024-10-22T12:41:00","review":"Yvette is a pleasure to work with! We had a storage unit for about 5 years while we were overseas and she kept in contact and ensured that we were always up to date on the facility! Highly recommend!","source":"Google","submissionTime":"2024-10-22T00:00:00","userName":"Darcy C."},{"reviewId":"1fcd0011-8f47-464a-b704-3287fe0f32d9","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Matthew! We're glad to hear that Yvette provided great service during your check-in process.","replyTime":"2024-10-21T11:47:00","review":"Yvette was great!\n\nEasy and fast check in process after reserving.   Clear instructions about everything.","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"Matthew R."},{"reviewId":"9f4bc2b4-3ee8-4b14-8fa7-0530394a7ade","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Theresa! We're thrilled Yvette provided excellent customer service during your move-in process. It's wonderful to know that she could assist you with buying a new lock without any issues.","replyTime":"2024-10-21T16:03:00","review":"Yvette has been so helpful throughout my move in process. When I needed to buy a new lock she  was able to assist me with no issues. Her customer service is amazing and she has made my extra space experience top notch. Thank you!","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"Theresa S."},{"reviewId":"f400c9ef-b783-48bf-89e8-215dc3b83115","range":0,"rating":5,"reply":"Thank you for your thoughtful review! We are thrilled to hear about your positive experience with Yvette and Zach. It's wonderful to know that Yvette's kindness and helpfulness have made such a lasting impression on you over the years. ","replyTime":"2024-10-16T08:39:00","review":"We have had a storage unit here for years.  The manager, Yvette, is a very kind human and bends over backwards to help you. This is the type of experience that you hope you would have!  Zach was also very helpful!  We wouldn't hesitate to rent another unit here.  :)","source":"Google","submissionTime":"2024-10-16T00:00:00","userName":"Art A."},{"reviewId":"c56137d5-1d9b-451b-8531-78b2ec1796f6","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Miguel Ramirez-aleman. It's great to hear that Ivette was sweet and helpful during your visit. Thank you immensely.","replyTime":"2024-10-12T09:55:00","review":"I had a great experience here, the staff is very welcoming. I spoke with Ivette the manager and she was very sweet and helpful.","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"Miguel R."},{"reviewId":"229d3861-bd7e-44c5-bae9-44cb1c13f7ee","range":0,"rating":5,"reply":"We're ecstatic to hear about your wonderful experience with Yvette at Extra Space Storage. Thank you for recommending us!","replyTime":"2024-10-12T13:42:00","review":"Yvette was amazing! She is such an amazing person! So patient and explained everything. I had such a wonderful experience switching storage units. I highly recommend Extra Space. The store manager talks to you like an actual person and not like just another customer.","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"Samantha S."},{"reviewId":"e911b883-83de-4cae-998f-8efebdda7650","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Adam! We're happy you trust Extra Space Storage for your storage needs. ","replyTime":"2024-03-25T11:37:00","review":"Great service","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"Adam V."},{"reviewId":"c58bdf71-ebbf-4e2a-8d1b-952d51582bea","range":0,"rating":5,"reply":"Thank you for your positive experience, Brandon Johnson. We appreciate your feedback on Yvette's helpfulness and the cleanliness of our site.","replyTime":"2024-10-11T13:32:00","review":"Yvette is wonderful, very helpful. This site is always very clean and well kept","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"Brandon J."},{"reviewId":"582e4964-6a66-41bc-bd21-61903234533c","range":0,"rating":5,"reply":"We are honored to have provided you with a hassle-free experience at Extra Space Storage. Thank you for your kind words about Yvette and Zach.","replyTime":"2024-10-09T15:50:00","review":"We've had the best experience here with Yvette and Zach. Sadly we need to move our things down to NV, but for the last four years this unit has been hassle free.","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Michelle H."},{"reviewId":"f9ae8a78-5f18-421d-8a0a-f6124e8966c5","range":0,"rating":1,"reply":"Your feedback is very important to our team, J. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.","replyTime":"2024-10-07T17:24:00","review":"Customer service and communication are beyond awful. The only reason we are staying is because it’s is cheap.","source":"Google","submissionTime":"2024-10-07T00:00:00","userName":"J A."},{"reviewId":"4014598a-6204-4ad2-814e-1a5b61754929","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that you had a fantastic experience at Extra Space Storage! Thank you for your kind words, Layman.","replyTime":"2024-10-03T11:55:00","review":"Absolutely fantastic facility and staff!","source":"Google","submissionTime":"2024-10-03T00:00:00","userName":"Layman R."},{"reviewId":"29af0266-0feb-4197-a4d1-a2b5973532df","range":0,"rating":5,"reply":"We're happy to hear you're pleased with our storage facility and our property manager, Yvette. Thank you for your positive feedback! We're glad you appreciate our clean property and our commitment to security through strict visitation hours and monitoring. It's important to us that our customers feel their belongings are safe and secure. Thank you for choosing our location as the new home for your storage needs.","replyTime":"2024-09-26T12:47:00","review":"Very pleased to have found this location as the new home for my storage. The property manager Yvette, is great to work with. The property is very clean. Happy to see they are strict on visitation hours and monitoring the ins and outs of people to ensure good security. ??","source":"Google","submissionTime":"2024-09-26T00:00:00","userName":"AJ M."},{"reviewId":"d0fa770d-afde-4161-8513-88e852a70002","range":0,"rating":5,"reply":"We're thrilled to hear that Yvette was amazing and helpful, Anthony! Thank you for sharing your experience with us.","replyTime":"2024-09-16T13:04:00","review":"Yvette is amazing and helpful, thank you!","source":"Google","submissionTime":"2024-09-16T00:00:00","userName":"Anthony A."},{"reviewId":"afc57092-ede4-4597-b35d-8e8da4dd91df","range":0,"rating":5,"reply":"We're happy to hear that Veronica provided you with excellent assistance. Thank you for sharing your positive experience with us!","replyTime":"2024-09-01T08:02:00","review":"This store has been amazing. When problems occurred they took care of their customers. They listened and accommodated the best that they can with each situation that came their way. I would like to give Veronica a big shout out and thank you for all the assistance she helped me through my situations! I appreciate this store location very much! They care about their customers!","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Ashley S."},{"reviewId":"8a2eb64b-d5dc-499c-b016-9c7cc9303c3a","range":0,"rating":5,"reply":"We greatly appreciate your wonderful feedback, Irvin! Thank you for mentioning Yvette's great service.","replyTime":"2024-08-29T12:25:00","review":"Wonderful experience, Yvette was great!","source":"Google","submissionTime":"2024-08-29T00:00:00","userName":"Irvin M."},{"reviewId":"083b7ea0-8c59-4d21-8556-2f6a8b1eaa95","range":0,"rating":5,"reply":"We're happy to hear you had a great experience renting a unit with us. Thank you for the positive feedback!","replyTime":"2024-08-28T14:17:00","review":"Was able to rent a unit same day with a great online price.  Staff were very helpful and informative.  Unit was clean and well-lit with easy access to building entrance.","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Samantha P."},{"reviewId":"405d09d0-75c6-46c6-a0c0-c14b96bb0fc9","range":0,"rating":5,"reply":"Wow, thanks for the excellent rating Steven! We're so glad we were able to meet your storage needs. ","replyTime":"2023-11-03T10:46:00","review":"Nice","source":"Google","submissionTime":"2024-08-27T00:00:00","userName":"Steven S."},{"reviewId":"01421c52-facb-497f-8be5-5bb827dbee8e","range":0,"rating":5,"reply":"Thank you for your review, Rick Powell. We are glad to hear that you had a positive experience with our manager during your walkthrough.","replyTime":"2024-08-26T17:42:00","review":"Received detailed walk through with manager. Explained how to lock units and multiple access points to my unit. Polite, informative and pleasant.","source":"Google","submissionTime":"2024-08-26T00:00:00","userName":"Rick P."},{"reviewId":"a88ce14f-223f-4ee0-9ad1-58f64056b8d9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Michael Young. We're glad Yvette was able to assist you effectively.","replyTime":"2024-08-26T17:42:00","review":"Yvette was very helpful and explained everything clearly. Thank you.","source":"Google","submissionTime":"2024-08-26T00:00:00","userName":"Michael Y."},{"reviewId":"eef695c9-635f-4566-a253-c594ec2ae922","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for letting us know about your experience with Yvette.","replyTime":"2024-08-24T16:17:00","review":"Yvette was awesome in our interaction, knowledgeable and very friendly. It was a great experience.","source":"Google","submissionTime":"2024-08-24T00:00:00","userName":"Bryce B."},{"reviewId":"d9cb148e-c41c-4a65-ae86-0c3662a895cf","range":0,"rating":5,"reply":"We genuinely admire your positive feedback on Yeveet's helpfulness in explaining everything in detail. Thank you for sharing your experience with us!","replyTime":"2024-08-23T16:48:00","review":"Yeveet was the greatest help to explain everything in detail was so helpful!","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"4:30 B."},{"reviewId":"5eab4aee-56f1-4b28-8ec8-e4212d0a8581","range":0,"rating":5,"reply":"Thanks for the kind words, Steven! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (720) 789-8384 if you need anything.\r","replyTime":"2024-03-19T09:23:00","review":"I came to check out a unit for my son and Yvette was so informative and showed me a few units that would work based on several factors. I’ve been to other storage companies and Yvette hands down knocked it outta the park.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Steven R."},{"reviewId":"77dff0eb-a895-4540-86f5-abf1c4e8500e","range":0,"rating":5,"reply":"We're delighted to hear that you had a great experience at Extra Space Storage! Yvette will be thrilled to receive your kind words. Thank you for sharing your feedback.","replyTime":"2024-08-16T12:27:00","review":"Extra space is a great storage place! Yvette is so helpful and kind. 10 out of 10 stars","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Hayden W."},{"reviewId":"8beb6b48-e83f-421e-bcd8-83def80f3f86","range":0,"rating":5,"reply":"We appreciate your rating Inn! We work hard to keep our facility in tip-top shape for our customers. ","replyTime":"2024-01-20T11:50:00","review":"One of the best experiences of renting a storage. YVETTE is just such an amazing customer service representative. Her knowledge is just beyond words. She truly cares for the costumers. She gives knowledgable recommendations when renting the unit. She helps you to see what you really need. We are extremely happy and we truly recommend Extra Space storage. Thank you so much!","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Inn B."},{"reviewId":"90b670f6-fe33-4225-ae91-d71cae9e8298","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience at Extra Space Storage. Thank you immensely for your kind words about our facility and staff.","replyTime":"2024-08-14T09:22:00","review":"Very easy and straightforward process. Nice facility. Great staff.","source":"Google","submissionTime":"2024-08-14T00:00:00","userName":"Ryan R."},{"reviewId":"d0fe940a-5e66-4437-896d-9872826ed185","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Gloria Salazar! Yvette Font will be thrilled to hear your kind words. Thank you for choosing Extra Space Storage.","replyTime":"2024-08-13T10:46:00","review":"Great customer service work Yvette Font. She was very good at explaining everything and about the whole process of my contract for my short stay here in storing my items with them","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"Gloria S."},{"reviewId":"4d1a7e56-58eb-4d84-b87e-a5fd41a5ab34","range":0,"rating":5,"reply":"We're happy to hear about your great customer experience with Yvette at our storage facility. Thank you for sharing your feedback!","replyTime":"2024-08-13T10:43:00","review":"Great customer experience Yvette walked us through the storage facility showing us the storage units we were interested in and provided a great customer service experience for her customer","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"Jasmine M."},{"reviewId":"2725548b-175d-494b-94b1-40dc667c0985","range":0,"rating":5,"reply":"We're thrilled to hear that Evette was great at showing you around and that you're happy with the site. Thank you for your review!","replyTime":"2024-08-09T15:44:00","review":"Evette, was great at showing us around. She was also really nice to talk to. The site is nice. I couldnt be happier.","source":"Google","submissionTime":"2024-08-09T00:00:00","userName":"Alpha H."},{"reviewId":"74bb32cd-bde6-43b2-a1a1-62e35a4af34f","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated, Hewan! We are utterly delighted to hear that Yvette was very helpful in getting you started. Thank you for sharing your experience with us.","replyTime":"2024-08-06T15:32:00","review":"Thank you Yvette so much for all the help getting us started and signed up. Very helpful","source":"Google","submissionTime":"2024-08-06T00:00:00","userName":"Hewan K."},{"reviewId":"1abd8632-4fac-4615-8b6c-62347175a715","range":0,"rating":5,"reply":"Your positive experience with Yvette is greatly appreciated. Thank you for choosing Extra Space Storage!","replyTime":"2024-08-05T16:29:00","review":"Yvette helped me find a storage unit today and was very nice and informative. Thank you!","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Anne B."},{"reviewId":"2b75667c-dd21-45ac-a7db-03f208942646","range":0,"rating":1,"reply":"We are sorry to hear about your awful experience. Please excuse any inconvenience. Please call us at (720) 789-8384 to discuss your experience further.","replyTime":"2024-08-03T07:05:00","review":"Such an awful experience!","source":"Google","submissionTime":"2024-08-02T00:00:00","userName":"Nataly R."},{"reviewId":"1038af0f-5127-434a-baa3-363c20f46761","range":0,"rating":5,"reply":"Thank you for taking the time to provide feedback. Great customer service from Yvette.","replyTime":"2024-08-02T11:54:00","review":"Great customer service from Yvette","source":"Google","submissionTime":"2024-08-02T00:00:00","userName":"Shawn C."},{"reviewId":"aec79e52-2a58-4a10-90bd-bcec12fc9a71","range":0,"rating":5,"reply":"Thank you for your review, Jordan. We're glad to hear you had a great experience with our friendly customer service and pricing at Extra Space Storage.","replyTime":"2024-08-01T10:56:00","review":"Very friendly, great customer service. Great experience and price!","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"Jordan D."},{"reviewId":"336c9f1f-08d1-4e46-83a5-504b5fd67b17","range":0,"rating":5,"reply":"We are honored to hear that Yvette Font was amazing and helpful!","replyTime":"2024-07-27T14:13:00","review":"Yvette Font is amazing and helpful!","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"Raquel R."},{"reviewId":"f27945db-f500-4c7d-9d09-531282e7b78e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are glad to hear that our management team was able to assist you!","replyTime":"2024-07-24T08:15:00","review":"Mgmt was very helpful and when rates went up she went above and beyond to get the rates reduced.","source":"Google","submissionTime":"2024-07-23T00:00:00","userName":"Shanthi R."},{"reviewId":"dab066f7-8c33-4c79-95eb-efeaf1339a08","range":0,"rating":4,"reply":"Your positive experience with Ivette is greatly appreciated. We're glad to hear that she carefully explained your options, helping you feel more positive about storing with us. Thank you for sharing your feedback and for choosing our storage facility. ","replyTime":"2024-07-24T08:34:00","review":"Ivette explain me carefully my options so that many feel more more positive about storing the way it works. Just please be aware of some details on the contract by month may have some increases.","source":"Google","submissionTime":"2024-07-23T00:00:00","userName":"Luis M."},{"reviewId":"de7ef001-fe88-45b2-b4cf-a5ad112c85d3","range":0,"rating":5,"reply":"We're so excited to have you back at Extra Space Storage, Dayle. We do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! It's great that Tara was outstanding and made the process quick and easy. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! As always, give us a call if you need anything.","replyTime":"2020-08-05T12:21:00","review":"I have now been with this location since February of 2020.  As I mentioned before, Tara was wonderful. Got me & my friend signed up & set up so quickly & painlessly, joked around with us & almost made moving fun.  My next experience was several months later when I met Justin. Again, extremely friendly & helpful. He was always incredibly helpful, & we even discovered that his cousin & I went to H. S. together.  In the Spring of '22 there was a fire on the 3rd floor that damaged the roof & those that fixed it, didn't do it correctly so the building would flood when it rained, which in May is every day. I received an email notification that I needed to stop in & go through my unit & check for damages. I did not have to lift a finger. They had movers take each box out, let me inspect it for water damage, then put it in the new unit.  I had just recently suffered a house fire that left me without any of my belongings except those in the storage unit. Justin was genuinely concerned when I told him & I could see it pained him to have to tell me that my items were involved in the flooding. This is also when I met Yvette. She informed me that they did not have any units available in my size, so she was giving me two units for the price of the one larger unit. This came in handy when I needed to store all of the items from my house that were salvaged, while construction was ongoing at my home. We even had to rent a smaller third unit to accommodate all of our items. I had lost my keys & Justin had let me in my unit, & I have been emotional coming to get our stuff out of the units after my son died. It has been a roller coaster of unfortunate events. Most recently Yvette & I worked together to lower my monthly rate now that I no longer needed three units. She was completely transparent with me disclosing that I would be subject to a rate increase in a couple months, if I opted for the cheapest unit. Again, the process was painless as we reduced my unit count from 3 down to 2. I am disappointed with the number of rate increases during my time but this location is still the most affordable location on this side of town. Everyone increased.  And they have worked with me when I was going through a rough patch, just as I was understanding while they were going through theirs. I am at the facility quite frequently & have not noticed an increase of unsavory individuals or people sleeping in the docks, like others have mentioned. I have noticed security present during and after construction. They have dealt with each issue as swiftly & completely as possible. That resulted in temporary inconveniences & permanent improvements. They call to remind me of my payment because I did forget a few times during the rebuild & after my son passed, & they'd call right before the late fee would kick in, which they didn't have to do. And I was always notified in writing by mail of the increases the month before they were to take effect. They even called me one morning when I forgot to put my lock back on my empty unit when I was moving back into my house, just to make sure that something more sinister hadn't occurred.  My only complaint would be the increases, but they still get a 5 out of 5 from me because customer service like this is a dying artform.\n\n**********************Original review************************\nMost affordable storage in town. And they have excellent specials as well. This is my second experience renting from Extra Space, but my first at this location. My first experience was no where near as pleasant as this one. I’m very glad I switched locations. Tara is outstanding! She puts you at ease very quickly and makes the whole process seamless and effortless. Which is truly appreciated when in the middle of a stressful move. I have even recommended this location to my friends who also loved the experience. As a real estate agent, it’s important to have some options for your clients. I’ll be recommending this location in all my transactions!","source":"Google","submissionTime":"2024-07-22T00:00:00","userName":"Dayle C."},{"reviewId":"8e2e33f3-702a-477e-be8d-c8426c98f95e","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Yvette at Extra Space Storage. We greatly appreciate your feedback and are glad to hear that our controlled climate storage facility met your needs. Thank you for choosing us for your storage needs.","replyTime":"2024-07-16T13:50:00","review":"I've rented a few storages. Some good, some well.....lets just say, I seem to be drawn back to the Extra Space Storage. My contact this round is Yvette. She thought it necessary to reach out to me on a closed day to ask me how my online setup experience was going and answer questions I hadn't realized i was thinking. Thats what I call Service. I almost Never leave reviews only this time i feel it necessary.\nThe place is a controlled climate this round and it's clean, convient and easy to navigate.\nThank You and Aloha Yvette from \"Mr Bing Artist\".","source":"Google","submissionTime":"2024-07-16T00:00:00","userName":"DAVE “."},{"reviewId":"388fae0b-2aba-469e-8b64-89192e7e5b26","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us. We're glad to hear that you had a great signup experience and that Yvette provided excellent customer service. We appreciate your recommendation.","replyTime":"2024-07-16T18:17:00","review":"Great customer service and attention to detail. Great overall signup experience. Working with Yvette (property manager) was great. Highly recommend.","source":"Google","submissionTime":"2024-07-16T00:00:00","userName":"Jason S."},{"reviewId":"20264027-ff92-4559-b617-2cb6bc2d7784","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-17T07:47:00","review":"What a great facility and cp","source":"Google","submissionTime":"2024-07-16T00:00:00","userName":"Mike M."},{"reviewId":"3a83025b-bf5f-4698-aa88-c14f60304eb9","range":0,"rating":5,"reply":"Your positive experience is important to us. We strive to provide a clean and secure storage environment for all our customers. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-13T12:04:00","review":"Very friendly service! Our unit was so clean and protected. I love how we have to use a passcode to get in the building. It definitely makes me feel safer about my stuff.","source":"Google","submissionTime":"2024-07-13T00:00:00","userName":"Jamie S."},{"reviewId":"11f3d1ab-8aae-48a4-a729-b6a9701bbf8e","range":0,"rating":5,"reply":"We genuinely admire your kind words, Joey! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-14T07:40:00","review":"Good group of folks, thanks!","source":"Google","submissionTime":"2024-07-13T00:00:00","userName":"Joey C."},{"reviewId":"6cf1f072-0934-49ea-a2e8-5695baa1d242","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with renting a storage unit at Extra Space Storage. We strive to provide excellent customer service and a clean, secure environment for all our customers. Thank you for recommending us for storage needs.","replyTime":"2024-07-12T10:19:00","review":"Renting a storage unit was an easy experience. The individual I spoke with on the phone was very knowledgeable and pleasant. She was able to answer my questions and offered me different ways to save money. When I moved into my unit it was clean and they had a lock in the unit for me when I got there.\nThe young man at the storage facility was very helpful the day I moved in. I’m very pleased with the whole experience I had renting and moving into my unit. I recommend using Extra Space for your storage needs.","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"William M."},{"reviewId":"ab5e0a18-fc3f-4d9c-9837-5ea6b8bbf241","range":0,"rating":5,"reply":"Thank you for the positive feedback, Agustin! We're glad to hear that Yvette and Zach provided great service. We look forward to assisting you again in the future.","replyTime":"2024-07-12T11:32:00","review":"Yvette and Zach have been great will use them again","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"Agustin S."},{"reviewId":"f45b3810-3f6a-42c8-8e51-eea3a6f72378","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Extra Space Storage. We strive to provide clean, climate-controlled, and secure storage solutions at convenient locations. We appreciate your feedback!","replyTime":"2024-07-04T09:26:00","review":"Wonderful customer service. Clean, Climate controlled, and Secure. The way I need things. Also a very convenient location.","source":"Google","submissionTime":"2024-07-04T00:00:00","userName":"Crazy H."},{"reviewId":"9149fb80-45da-46bc-be81-3d0a165b6cef","range":0,"rating":4,"reply":"Your feedback is invaluable to us. We understand your concerns about the rental rate increases and we will take this into consideration for future improvements. Thank you for sharing your experience with us.","replyTime":"2024-07-03T09:10:00","review":"Decent experience with Extra Space but I think the price hikes in rental rates seem excessive and random at times. It is nice to have a sense of financial stability without the sudden price increases. If it weren't for that, I'd give it 5 stars!","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Raven A."},{"reviewId":"2ad5e298-bfa2-4345-bea7-35b965ac3437","range":0,"rating":5,"reply":"We're grateful for your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-27T15:44:00","review":"Site was great, staff is good too.","source":"Google","submissionTime":"2024-06-27T00:00:00","userName":"Ragereapergaming"},{"reviewId":"4dd1503c-dda7-4ff5-9d61-b72f212dc3b7","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with us! Thank you for recommending Extra Space Storage.","replyTime":"2024-06-18T13:19:00","review":"Very easy and fast to rent. The building and the unit looks brand new and the customer assistance is off the charts! Highly recommended.","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"Casey B."},{"reviewId":"c670b4f2-960c-4e34-918b-f3cf39e042ee","range":0,"rating":5,"reply":"We are grateful for your positive feedback and are glad to hear that you were able to sign up for a unit online and move your things into storage the same day. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-17T07:53:00","review":"Signed up for a unit online and was moving things into storage that afternoon.","source":"Google","submissionTime":"2024-06-16T00:00:00","userName":"sean M."},{"reviewId":"dc44721b-fabd-43d7-ace9-5b86c315c14c","range":0,"rating":4,"reply":"Thank you for sharing your experience with us, Ryan. We appreciate your understanding during the repair process and are glad to hear that our staff provided great communication. If you have any further questions or concerns, please don't hesitate to reach out to us at (720) 789-8384.","replyTime":"2024-06-15T12:24:00","review":"The staff have been nothing short of remarkable. I relocated from the east coast just over a year ago and I had two side by side units ready after a phone call to the site while I was extremely concerned after I received a call from the movers informing me that they were in Denver ready to unload and I was just west of STL.\n\nGreat communication with disclosing the repair status of one of the doors when a customer damaged it during the holiday season and part availability was degraded. It may have been an inconvenience but not once did I get an \"I don't know\" when asking about the expected repairs.","source":"Google","submissionTime":"2024-06-14T00:00:00","userName":"Ryan D."},{"reviewId":"3df5f2e9-95dc-4a6e-87a1-070995c53b7b","range":0,"rating":1,"reply":"We apologize for the negative experience you have had at our facility. We take your feedback seriously and will address these issues immediately. Thank you for bringing this to our attention.","replyTime":"2024-06-12T07:18:00","review":"After 3 years of renting space here, I'm changing my review from 5 stars to 1.\n\nThe on-site staff has always been friendly and helpful. But that's been the only positive aspect of renting here.\n\nThis was a BRAND NEW building, custom built as a storage facility. So it's hard to believe the number of issues I've seen as a tenant.\n\nFire, floods, disrepair, and break-ins were a pretty constant feature of renting here.\n\nI've had at least 2 separate break-ins. Both times, management inadvertently admitted that they are not supposed to notify customers or even admit to burglaries, per company policy.\n\nAnyone can easily reach/hop into any unit from an adjacent one through a 2ft+ gap at the top of every wall. Most places put wire mesh over these gaps, but I guess ESS didn't think of that or doesn't care.\n\nI've been locked out during regular business hours, with a truckload of boxes to load in. I had to call corporate and wait 2 hours for them to send someone to open the facility.\n\nThey no longer allow the public to use the restrooms, which explains why the building smells more like urine every time I go there. There are always sketchy people hanging out in the docks and living in the building.\n\nEven with all these issues, they've seen fit to raise their rates 80% in just the last 8 months!\n\nNot recommended.","source":"Google","submissionTime":"2024-06-12T00:00:00","userName":"Brian M."},{"reviewId":"4d80f42d-9bac-47a8-996a-8e41e241808b","range":0,"rating":5,"reply":"We're grateful for your positive feedback and glad we could assist you quickly. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-11T12:26:00","review":"Very helpful and quick","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"James L."},{"reviewId":"02b3f71b-3add-4506-affd-2f5b6e75f73b","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Yvette. We are glad to hear she was able to assist you with your storage needs and provide helpful advice for your upcoming move.","replyTime":"2024-06-11T16:58:00","review":"Yvette Font is amazing! She helped me with getting storage and asked important questions that I had not thought of about the items and size. She gave very helpful and gave advice about my upcoming move. She is very kind and made the process easy for me.","source":"Google","submissionTime":"2024-06-11T00:00:00","userName":"Paul C."},{"reviewId":"ddbeb48e-fda7-4118-8ea6-6a6db45f3e4c","range":0,"rating":1,"reply":"It's unfortunate to hear about your experience with the recent price increase. We strive to provide fair and transparent pricing to all our customers. We will look into this matter further and address any concerns you may have. Thank you for bringing this to our attention.","replyTime":"2024-06-08T12:52:00","review":"Have been at this location for 4 years, during that time the price of a 10 x 10 has increased from 70ish a month to 167. The latest increase came this month when they increased my unit from 145 to 167 without notice. All price increases have been without notice. Spoke with management today and they stated that from rain damage they had to increase prices. This was two years ago and now they stated that with the economy they increase prices without notice to their customers for that reason. I have been here four years and never had a late payment and this is how they treat their loyal customers. Do not use this company as others state they will double and triple your original rate to make up for damages caused by storms(do they not have insurance???)","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Chris M."},{"reviewId":"971dedfc-c1fb-4c00-a276-b5074af5ccbf","range":0,"rating":5,"reply":"We are happy to hear that the rental process was easy and our staff were very helpful. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-04T11:31:00","review":"The rental process was easy and the staff were very helpful.","source":"Google","submissionTime":"2024-06-04T00:00:00","userName":"Mark R."},{"reviewId":"db3291c9-f29e-4ed1-a669-5eca57c58fc3","range":0,"rating":5,"reply":"We're happy to hear that your experience was easy and fast. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-31T09:12:00","review":"Easy and fast, thank you.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Juan Z."},{"reviewId":"84114e52-62e2-4302-b2e8-6bdac6770e6a","range":0,"rating":3,"reply":"We apologize for the inconvenience you've experienced with the rate increase. Please contact us at (720) 789-8384 so we can address this issue and find a solution that works for you. Thank you for bringing this to our attention.","replyTime":"2024-05-15T05:56:00","review":"I moved my stuff to extra space storage after a previous storage company doubled my rates. I spoke with a rep for extra space who assured me they were not like that and rarely raised rates. What a bunch of liars they are. In a year they have TRIPLED my rate. Do not use this company.\n\nI contacted the company and they were able to work with me. Do not use the Internet rates!!! That's why my prices were jacked up like this. Just go to the facility and sign up through them.","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"Nikki"},{"reviewId":"c314d678-fff1-43ac-9bea-173ed90faeee","range":0,"rating":5,"reply":"We're overjoyed to hear that Ms. Yvette was able to provide you with excellent service and help you find the best storage options. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-25T17:13:00","review":"Ms. Yvette is so helpful and an absolute delight. She answered all of my questions thoroughly, took the time to listen, and helped choose options best suited for me.","source":"Google","submissionTime":"2024-05-25T00:00:00","userName":"Tess A."},{"reviewId":"ea37fe8a-e82c-40d9-9fce-d8797a4ccbae","range":0,"rating":5,"reply":"We're delighted to hear that Yvette was very thorough and helpful! Thank you for sharing your positive experience with us.","replyTime":"2024-05-16T14:39:00","review":"Yvette was very thorough and helpful!","source":"Google","submissionTime":"2024-05-16T00:00:00","userName":"Paul D."},{"reviewId":"3d8b8f1b-6b7b-4c4b-be6a-c5309b97ccc7","range":0,"rating":1,"reply":"We apologize for the inconvenience you've experienced with the rate increase. Please contact us at (720) 789-8384 so we can address this issue and find a solution that works for you. Thank you for bringing this to our attention.","replyTime":"2024-05-15T05:56:00","review":"I moved my stuff to extra space storage after a previous storage company doubled my rates. I spoke with a rep for extra space who assured me they were not like that and rarely raised rates. What a bunch of liars they are. In a year they have TRIPLED my rate. Do not use this company.","source":"Google","submissionTime":"2024-05-14T00:00:00","userName":"Nikki"},{"reviewId":"7ca2e16c-c73f-4f8c-906e-eb760fad469f","range":0,"rating":5,"reply":"Keaton, we are so happy to hear that Yvette could accommodate you and provide a smooth rental experience. If there's anything we can do in the future to keep your experience great, please let us know at 888-storage. Our team is always happy to help.","replyTime":"2024-05-08T12:31:00","review":"Yvette Font is amazing! She will go above and beyond to help anyone. If you need to store anything, come see her!","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Keaton A."},{"reviewId":"6efc5643-1d53-40a4-9ee8-d723a555e2ac","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jay! We're happy we were able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-05-09T11:26:00","review":"Overall, this is one of the best experiemces Ive had ever. The staff took their time, and nothing was hidden or surprising throught the process.  I would definately reccommend to anyone. TYVM!!!","source":"Google","submissionTime":"2024-05-06T00:00:00","userName":"Jay M."},{"reviewId":"11ede3e0-b53a-48ad-9b4f-6498b509cd9f","range":0,"rating":5,"reply":"Thank you for the review, Bruce! We pride ourselves on having a friendly, accommodating staff and are so happy Yvette was able to assist you! We're here to help with anything else you might need at 888-storage.","replyTime":"2024-05-08T16:17:00","review":"Yvette was through in discussing our needs, determining an appropriate size unit, and the facilities' policies.","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"Bruce C."},{"reviewId":"84c2f8c4-6b0c-4215-b416-6c57d9d08f46","range":0,"rating":5,"reply":"Thank you for the kind words, Brooklynn. We're glad Yvette was friendly and helpful! Our team is here to serve you, so give us a call at (720) 789-8384 if you need any future assistance.\n","replyTime":"2024-05-04T10:13:00","review":"Yvette Font was very kind and helpful.","source":"Google","submissionTime":"2024-05-03T00:00:00","userName":"Brooklynn B."},{"reviewId":"0a1a5413-fb87-414e-931c-808287c06056","range":0,"rating":5,"reply":"Hi Ryan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with Yvette! Please call us at 888-storage whenever you need us.\n","replyTime":"2024-05-07T09:00:00","review":"Yvette was awesome to work with. Highly recommended!!","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Ryan W."},{"reviewId":"b4a54fd5-cc3a-4d64-8349-e630d7295792","range":0,"rating":5,"reply":"Brady, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-04-30T09:39:00","review":"Easy to set up. Smooth","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Brady D."},{"reviewId":"5231a158-80f3-47b9-8ee3-97876afaf694","range":0,"rating":5,"reply":"Thank you for the kind words, Allthingz! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-23T10:47:00","review":"Great service! Yvette has amazing customer service. She is patient and gives a lot of information. Few questions needed l! The facility is easy to navigate and in a great location!!","source":"Google","submissionTime":"2024-04-22T00:00:00","userName":"AllThingz N."},{"reviewId":"00cf1d03-12a4-40d9-ad49-137862d9c730","range":0,"rating":5,"reply":"Hi Miguel, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.\n\n","replyTime":"2024-04-21T16:26:00","review":"Super friendly, most importantly Super Helpful and knowledgeable.  Great Experience ,super clean facility. 5 star. Would definitely recommend.","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Miguel"},{"reviewId":"2101b6e4-bf9b-4eaa-8193-2971e9e09d42","range":0,"rating":5,"reply":"Thank you for the review, Cindy! We pride ourselves on having a friendly, accommodating staff and are so happy Yvette was able to assist you! You can reach us at 888-storage  if you need anything.\n","replyTime":"2024-04-21T16:26:00","review":"We were helped by a woman named Yvette Font. She was very informative and had great customer service.","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Cindy C."},{"reviewId":"35a4906e-12f5-4b8a-a7bb-68385ccd6475","range":0,"rating":3,"reply":"Hi Andrew, we are sorry you did not have a 5 star experience with Extra Space Storage. We take your feedback very seriously and will review this internally so we can better serve you in the future. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-19T13:44:00","review":"Clean, easy to find. Yvette is a great person but very slow, I would hate to be in a rush if she's working.","source":"Google","submissionTime":"2024-04-18T00:00:00","userName":"Andrew B."},{"reviewId":"fd9f5c7d-1688-4967-9dad-230e65488c22","range":0,"rating":5,"reply":"Thank you so much for your kind words, Suki. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Yvette! Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need anything!\n","replyTime":"2024-04-15T11:26:00","review":"We've had our fair share of experiences with storage units throughout different phases of our married life, ranging from positive to not-so-positive ones. When a family member rented a unit at Extra Space Storage in Aurora and then faced a medical issue that left them unable to manage their affairs, we were grateful to have the assistance of the site Manager, Yvette, to address the rental unit situation.\n\nFollowing the proper protocol, she was instrumental in assisting us with the process for the unit. Yvette demonstrated professionalism, expertise, responsiveness, and clear communication throughout the entire process, which we greatly appreciated. Her kindness and understanding of our challenging situation did not go unnoticed, as this life-changing event impacted us, as well as our family member.\n\nBottom line, Yvette epitomizes what a professional manager should be by delivering an exceptional level of customer service. She maintains the Aurora site impeccably clean, functioning smoothly, and secure, which is exactly what you want when storing items in a managed location. Thanks to Yvette's dedication, Extra Space Storage Aurora stands out as a quality rental storage service!!","source":"Google","submissionTime":"2024-04-12T00:00:00","userName":"Suki P."},{"reviewId":"54dd8f07-31d1-47cd-b7e5-1750929ad9e3","range":0,"rating":5,"reply":"Thank you, Jimmy! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (720) 789-8384 if anything comes up!","replyTime":"2024-04-13T15:30:00","review":"Thank you, was a great experience","source":"Google","submissionTime":"2024-04-12T00:00:00","userName":"Jimmy V."},{"reviewId":"389d28dc-e016-44cd-9354-c834861dd3b8","range":0,"rating":5,"reply":"Thank you for the review, Alison! We pride ourselves on having a friendly, accommodating staff and are so happy Yvette was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-12T13:18:00","review":"Yvette was very helpful went out of her way to accomodate me on my visit...ty so much !","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Alison W."},{"reviewId":"1e54561d-6330-49a3-bf00-4bf13bf2008c","range":0,"rating":5,"reply":"Thank you for the kind words, Erin. We're glad Yvette was able to help! Our team is here to serve you, so give us a call at (720) 789-8384 if you need any future assistance.\n","replyTime":"2024-04-09T10:47:00","review":"Yvette was amazing to working with.  Always look forward to seeing her! Super helpful!","source":"Google","submissionTime":"2024-04-08T00:00:00","userName":"erin p."},{"reviewId":"1b599258-203e-45c2-bab8-749d6652c82c","range":0,"rating":5,"reply":"We think Yvette is great too! Thanks for the positive review, Garey. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-09T09:48:00","review":"Yvette was great and extremely helpful!","source":"Google","submissionTime":"2024-04-08T00:00:00","userName":"Garey R."},{"reviewId":"3c2f6fb5-49df-4249-96da-8a5c3934537f","range":0,"rating":5,"reply":"Hi Phyllis, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Please stop by the office or contact us at 888-storage if you have any questions! \n\n","replyTime":"2024-04-09T11:38:00","review":"Yvette and her staff are extremely helpful and friendly. The facility and units are very clean, safe and easy to access.  I basically had my life and memories stored with them for almost a year.\nThanks Yvette for your great customer service! Will definitely recommend!\nPhyllis J","source":"Google","submissionTime":"2024-04-08T00:00:00","userName":"Phyllis J."},{"reviewId":"9090482c-175c-4ab3-922b-f4a5d1b3afc9","range":0,"rating":5,"reply":"Thank you for the kind words, Zariah. We're glad our team was able to help! Our team is here to serve you, so give us a call at (720) 789-8384 if you need any future assistance.\n","replyTime":"2024-04-06T11:58:00","review":"Very helpful company","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Zariah W."},{"reviewId":"88d1bcd4-7576-4895-8b9a-f5138b2f932e","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Yvette! Thank you for choosing Extra Space Storage. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2024-04-06T14:35:00","review":"Miss Yvette Font provided top notch service! Miss Yvette Font is very knowledgeable and her expertise help me with my storage decision! She is great!","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"BRANDON G."},{"reviewId":"78cc7c48-9c79-4cbb-a7db-ae006a6ac45a","range":0,"rating":1,"reply":"Hi Dylan, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. Please call us at 888-storage if you'd like to discuss your experience in more detail.\n\n","replyTime":"2024-04-07T14:44:00","review":"I want to start off by saying I'm easy; Show me the unit, Take my money. That being said:\nI made an online reservation, went in to try and see the unit before I committed. Never have I been so belittled and talked down to before. I don't know the Lady's name but she refused to she me the unit I reserved until she could verify that I was getting the right size but asking me how many boxes and everything I needed to store. I don't know, I'm just about to move and want to put as much as I can fit into a unit. She KEPT insisting that I tell her exact items so she could \"use her expertise\" to decide if a 10x10 was big enough as if I was incapable of deciding for myself.\nIf you want to be Micro-Managed over a simple rental when you filled everything out online, This is the place for you!\n\nIf you are a competent adult and know what you want, but just want to confirm the condition of the unit, STAY AWAY! The manager wants to \"help\" wayyy to much.","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Dylan L."},{"reviewId":"f8d27f17-d603-4200-8ac1-481552a3bf6a","range":0,"rating":5,"reply":"Thank you, Carl! It's wonderful to hear you had a positive experience with Yvette and want you to know that we are here to assist you with any further storage needs! Give us a call at (720) 789-8384 if anything comes up!","replyTime":"2024-04-05T14:22:00","review":"Had a great experience here! Yvette in the office was wonderful and made our two year stay feel like a breeze. Would definitely recommend!","source":"Google","submissionTime":"2024-04-05T00:00:00","userName":"Carl W."},{"reviewId":"99469bce-c8b1-4125-9d58-b38d91f38aa6","range":0,"rating":5,"reply":"Hello, Ffion. Thank you for the review. We're so glad Yvette was so helpful! We want you to know that we are here to assist you with any further storage needs at 888-storage.","replyTime":"2024-03-26T15:10:00","review":"Yvette was so helpful!","source":"Google","submissionTime":"2024-03-26T00:00:00","userName":"Ffion G."},{"reviewId":"5222269c-21cc-46cf-bcaf-9ae9663df419","range":0,"rating":5,"reply":"Hi Eva, thanks so much for your review! We are thrilled to hear your experience with Yvette was positive and are always here to help with your storage needs! Give us a call at (720) 789-8384 or stop by the office if you need anything!\n","replyTime":"2024-03-22T10:09:00","review":"Yvette has been amazing to work with.  Always incredibly helpful and available for assistance when we've needed it.  Very sad to be leaving this facility but the location no longer worked for our needs.  Would love to take Yvette with us!","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Eva F."},{"reviewId":"d72cecc8-a821-4891-b652-e7f356578c01","range":0,"rating":5,"reply":"Hi Jackie, thanks so much for your review! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience with Yvette. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-19T09:22:00","review":"Hi Yvette, thank you for your services. It was thorough and professional.","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"Jackie R."},{"reviewId":"5257207f-0c16-45be-b6fb-104278ada365","range":0,"rating":5,"reply":"Hi Donnie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-03-19T09:09:00","review":"Really clean","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"Donnie K."},{"reviewId":"6698a578-3ef3-4bb9-bb92-5f9fcd6c60aa","range":0,"rating":5,"reply":"Hello, Bryan. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-04-12T16:47:00","review":"Friendly, knowledgeable, efficient. Great experience!!","source":"Google","submissionTime":"2024-03-12T00:00:00","userName":"Bryan V."},{"reviewId":"3a2384a9-c71f-48d2-af3c-ddeaafa57228","range":0,"rating":5,"reply":"Hi Wade, thanks so much for your review! We are thrilled to hear your experience with Yvette was positive and are always here to help with your storage needs! Give us a call at (720) 789-8384 or stop by the office if you need anything!\n","replyTime":"2024-02-27T10:49:00","review":"This location is fantastic. Good prices, clean, and good location.\n\nYvette was fantastic. Very efficient, thoughtful, and gave me all the info I needed to make an educated decision. When the first unit I looked at wasn't what we expected, she was quick to shift and make sure we had what we needed.\n\nHighly recommended!","source":"Google","submissionTime":"2024-02-27T00:00:00","userName":"Wade K."},{"reviewId":"c8bd6a5a-89a2-44e0-ba17-48279e48f1d3","range":0,"rating":2,"reply":"Jonathan, thank you for leaving a rating. We are sorry you did not have a 5 star experience with us. Please call us at (720) 789-8384 so we can learn more about your experience. ","replyTime":"2024-02-26T11:29:00","review":"Nice place. Good reviews.","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Jonathan F."},{"reviewId":"5ce1bce5-9e6d-4792-89d1-3a45172c8966","range":0,"rating":5,"reply":"Hello, Tucker. Thank you for the 5-star review! We're so happy Yvette was awesome to work with! If you ever need any help with your rental, come by the office or call us at 888-storage. ","replyTime":"2024-02-26T09:37:00","review":"Great service, Yvette was awesome","source":"Google","submissionTime":"2024-02-24T00:00:00","userName":"Tucker S."},{"reviewId":"7af3e6ef-d833-45a4-9544-442841bc0853","range":0,"rating":5,"reply":"Hi Cardell, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.","replyTime":"2024-02-25T11:44:00","review":"The facility at 14500 E Crestline Dr is very clean. The onsite manager is very knowledgeable, straightforward, and easy to work with.","source":"Google","submissionTime":"2024-02-24T00:00:00","userName":"Cardell W."},{"reviewId":"6f7747ed-81cf-4505-b75d-6f4c8e0b529d","range":0,"rating":5,"reply":"Thank you for the kind words, Sean. We're glad Yvette has been personable and great to work with! Our team is here to serve you, so give us a call at (720) 789-8384 if you need any future assistance.\n","replyTime":"2024-02-24T13:05:00","review":"Wow. Great place. I went in to just look at a unit and I got so much more. Yvette is probably one of the most personable people I’ve ever met. If I decide to rent a unit here, it’ll be solely because of her. Thank you Yvette.","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"Sean D."},{"reviewId":"3f714b58-5dbe-4157-9646-165e87723779","range":0,"rating":5,"reply":"Hello, Saida. Thank you for the review. We're so glad Yvette could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2024-02-19T11:39:00","review":"Yvette Font is great. Love working with her.","source":"Google","submissionTime":"2024-02-17T00:00:00","userName":"Saida S."},{"reviewId":"cc7f32f5-a11b-4bbb-9e1b-749132b64094","range":0,"rating":2,"reply":"We apologize for the negative experience you had at our facility. We strive to provide excellent customer service and it seems like we fell short in this instance. We appreciate your feedback and will address the issue with our manager to ensure it doesn't happen again. Thank you for acknowledging the cleanliness of our store and the friendliness of our staff members. If there's anything else we can do to assist you, please don't hesitate to reach out to us at (720) 789-8384.","replyTime":"2024-02-10T07:46:00","review":"When I arrived I was greeted and then the manager walked to another computer and when another client arrived started to help them without a word to me.\n\nI picked up and auction here and I have done many of them, but first and last here.  I was surprised to see them violate their own company policies by keeping my license vs just the deposit.  The manager made me wait to get my unit until I had reviewed her store.\n\nI can say the highlight was the kind guy that was working there as well was friendly and polite, a starch contrast from the manager.\n\nThe store was clean and the office was clean","source":"Google","submissionTime":"2024-02-10T00:00:00","userName":"Lance g."},{"reviewId":"dd10d6f7-0719-4dd4-ae49-6537ba06f508","range":0,"rating":5,"reply":"Hi Brenda. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Markell! We are glad he could find another unit near your original unit that was a better fit for your belongings. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need anything.","replyTime":"2024-02-01T08:35:00","review":"What a very pleasant experience it was today when I learned that the selected 5x5 was not going to fit all my stuff! I panicked but found the attendant Markell and he was able to find me something nearby, a few feet away, where I could move what didn't fit into the first 5x5 into another 5x5 quite easily. Very professional. A very clean facility and easy to use button system. Supplies available for purchase. Good prices. I know they go up over the months but I am happy to have had this good experience today.","source":"Google","submissionTime":"2024-01-31T00:00:00","userName":"Brenda P."},{"reviewId":"fb18c5c6-8815-4542-8329-3f03ab0708f5","range":0,"rating":5,"reply":"Thank you for the kind remarks, Karen! We're so happy to hear we have your recommendation! If you have any questions, let us know at 800-800-3456.","replyTime":"2024-01-29T14:24:00","review":"I just rented a large unit with the Aurora location and they were so helpful and informative and I got a really great deal on my unit. Would definitely recommend them!","source":"Google","submissionTime":"2024-01-29T00:00:00","userName":"Karen D."},{"reviewId":"e2c96794-e45f-4821-9074-00230281edb2","range":0,"rating":5,"reply":"Thank you for your review, Andrea! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-26T14:13:00","review":"Place is clean and secure. Process to book was super easy and the manager is very helpful!","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Andrea S."},{"reviewId":"2e44ca71-fbd7-4b26-b3a1-895a61c0b28c","range":0,"rating":5,"reply":"Hi Michael, thank you for your recommendation! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.","replyTime":"2024-01-25T16:06:00","review":"Very clean, friendly and helpful employees. I would recommend them highly.","source":"Google","submissionTime":"2024-01-25T00:00:00","userName":"Michael S."},{"reviewId":"07eb45e7-9463-4a5f-b2bf-07b9859450a1","range":0,"rating":1,"reply":"Rachel, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-01-23T11:31:00","review":"I went in there the lady at the front desk is really rude and unprofessional and needs to learn how to talk to people I would not go there and I would not recommend anyone else to go unless you want to be mistreated","source":"Google","submissionTime":"2024-01-23T00:00:00","userName":"Rachel U."},{"reviewId":"81ee10ec-684c-4d0d-9ae6-c06a6afb7bc5","range":0,"rating":4,"reply":"Hi, Tyler ! Thanks for the positive review, it means a lot to our team. Please call (720) 789-8384 if you have any questions about your rental. ","replyTime":"2024-01-09T08:30:00","review":"Clean, climate controlled building with electronic door locks/mechanisms that can link to the app so you can open which ever door you're at once close enough. During office hours (9:30-6) there is a very nice, clean restroom for use. Units all take the smaller tubular locks as pictured. Staff are usually very friendly. There are three stories of units though ??","source":"Google","submissionTime":"2024-01-08T00:00:00","userName":"Tyler T."},{"reviewId":"c96ff682-4337-4420-aaf8-09c0f305ffd1","range":0,"rating":5,"reply":"Thank you, Marilyn! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (720) 789-8384 if anything comes up!","replyTime":"2024-01-06T09:24:00","review":"Great experience with Yvette. Easy to rent. Very clean.","source":"Google","submissionTime":"2024-01-05T00:00:00","userName":"Marilyn M."},{"reviewId":"a22a5ad3-82d2-433e-857c-066c89910f43","range":0,"rating":5,"reply":"Hello, Mateo. Thank you for the 5-star review! We're so happy Yvette could help. We are available at 888-storage whenever you need us!","replyTime":"2023-12-28T13:49:00","review":"Yvette was helpful and very kind","source":"Google","submissionTime":"2023-12-28T00:00:00","userName":"Mateo G."},{"reviewId":"e78e46d4-92c4-474d-b27b-c0475e252c4c","range":0,"rating":5,"reply":"Thank you for the review, Bill! We pride ourselves on having a friendly, accommodating staff and are so happy Yvette was able to assist you! Please call us at 888-storage if you need anything.","replyTime":"2023-12-24T11:27:00","review":"We're looking to store our property in a short time from now and while we're not ready at this time we're very impressed with the wonderful service provided by the young lady Yvette!","source":"Google","submissionTime":"2023-12-23T00:00:00","userName":"Bill U."},{"reviewId":"ade4f0d6-4946-4270-9d01-bc226b98a13e","range":0,"rating":5,"reply":"Thank you, A. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-12-24T11:28:00","review":"??","source":"Google","submissionTime":"2023-12-23T00:00:00","userName":"Tigerblaize"},{"reviewId":"b27316d7-5f87-4889-9589-24ce1590ab11","range":0,"rating":5,"reply":"Thank you for the review, Afif! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility.","replyTime":"2023-12-22T11:20:00","review":"I had a pleasure to work with Yvette to rent a storage space. I want to highly recommend her regarding this process as she is knowledgeable and ultra professional. She made sure my needs were met and helped in arranging the unit of my specifications.","source":"Google","submissionTime":"2023-12-21T00:00:00","userName":"John B."},{"reviewId":"45413c8d-0c8b-4257-9e12-6b171076e9fc","range":0,"rating":1,"reply":"Hi Heidi, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. Please call us at 888-storage if you'd like to discuss your experience in more detail.","replyTime":"2023-12-22T11:50:00","review":"Went to move out and no was in the office during the posted office hours. Moving is already stressful it would be nice if the employees could show up to open the office on time. Wasted my time waiting for someone. The customer service reps are rude and helpless. I called for information about the steps needed to move out. I had basic questions about what we needed to do to move out and they couldn’t tell me anything. Basic information! That’s all I was asking for. Direction? They couldn’t give me any direction.  So frustrating. I won’t be using extra space storage ever again.","source":"Google","submissionTime":"2023-12-21T00:00:00","userName":"Heidi R."},{"reviewId":"1abf6f76-b333-4536-a4c9-b2bbee7e6e40","range":0,"rating":5,"reply":"Thanks for the awesome review, Lael! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please call us at 888-storage if you need anything.","replyTime":"2023-12-17T10:48:00","review":"The staff is friendly and welcoming. Always helpful with any questions I have for them.","source":"Google","submissionTime":"2023-12-16T00:00:00","userName":"Lael D."},{"reviewId":"e553ea9c-c198-43dd-9dfe-0825a09342a8","range":0,"rating":5,"reply":"Thank you for the review, Cindy! We pride ourselves on having a friendly, accommodating staff and are so happy Yvette was able to assist you! Please call us at 888-storage whenever you need us.","replyTime":"2023-12-10T12:38:00","review":"Yvette was so helpful and friendly and love that in this day and age when customer service is not a priority. She answered all my questions for restoring","source":"Google","submissionTime":"2023-12-09T00:00:00","userName":"Cindy W."},{"reviewId":"201fcfcb-2bc5-4f49-abf1-c48212fc14ba","range":0,"rating":5,"reply":"Thanks Lindsay! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer! Let us know if you have questions at 888-storage. \n","replyTime":"2023-11-24T16:21:00","review":"Yvette was awesome! Got me in and out very quick. Easy peasy.","source":"Google","submissionTime":"2023-11-24T00:00:00","userName":"Lindsay P."},{"reviewId":"147608b8-2229-457c-bdcb-187bb1c59bef","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jesse! We're happy Yvette was able to provide a smooth rental experience. Please call us at 888-storage whenever you need us.","replyTime":"2023-11-13T13:21:00","review":"Yvette was very helpful and quickly got me into my space.","source":"Google","submissionTime":"2023-11-13T00:00:00","userName":"Jesse W."},{"reviewId":"e4e125e6-ea85-4422-8798-2e5b645a365c","range":0,"rating":5,"reply":"Keelan! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (720) 789-8384.","replyTime":"2023-11-10T18:12:00","review":"I had a great experience with Yvette she was absolutely amazing and very helpful and professional","source":"Google","submissionTime":"2023-11-10T00:00:00","userName":"Keelan H."},{"reviewId":"035ec6d1-39fb-410f-93e0-403969a2be2d","range":0,"rating":1,"reply":"We apologize for any inconvenience or dissatisfaction you experienced at our facility. We take customer feedback seriously and would like to address your concerns. Please contact us at 888-storage so we can discuss the issues you mentioned and work towards a resolution.","replyTime":"2023-11-06T14:10:00","review":"IF YOU VALUE YOUR THINGS PLEASE READ!!\n\nThis has absolutely been one of the worst experiences I've ever had. Not only was I duped into storing my important and sentimental belongings In a damaged facility I was duped out of any of the insurance because of how it was initially handle yvette specifically. She is absolutely the reason so many problems occur at this facility. I've lost most of my items I've saved over the years and am continuously punished for keeping my items here. I expect to find the next time I go check on it someone to have broken in and damaged only my unit. They raise the rent the longer you keep your items here so again you will be punished for giving them your business. They won't tell you but there was a fire on the third floor west side of the building that was never fixed and that's why it flooded and everyone's stuff was damaged they knew about it and did nothing and informed no one. One of Worst experiences with any company I've ever had.\nmaybe other locations are ok but I can't say for sure however this one on crestline and it's manager yvette  are awful and will dupe you out of your money constantly. I have evidence from emails, voicemail timestamps, video and picture of damage as well as workers statements on video from the clean up crew of the flood and previous fire damage. They provided no time to actually clean my storage as I was in the process of moving hence the storage unit. So by the time I was able to make it back to Colorado there were no onsite dumpsters for me to use and they had increased the rent 70 dollars for no reason without any notice except the voicemail left at 5:59pm (they close at 6pm)\n\nSo here's what I'm left with they damaged my things knowingly, didn't offer any recourse after making me move to another facility and then back to theirs during the whole fiasco, (I injured my already previously injured back in the process and had many medical fees)\nthey comped exactly zero dollars for the now more expensive unit I had to take due to everyone's stuff getting damaged and having to be relocated, and now finally when I'm trying to move out and am sick of it they don't want to clean up the mess they made and charge me for it. (I took everything that wasn't damaged and am not going to pay them the move out cost) the way I see it I was never late on payment and you took advantage of me so here's how this is gonna work.\n\nI'm not gonna pay you, you're gonna throw the damaged stuff away that I had to abandon and you're gonna waive the fees associated with my name and account because its the right thing to do, and if you don't not only will I fight you every step of the way in my credit which is super high so good luck and if I have to I'll resort to psyops and disruptive legal tactics on your entire company. Every chance I get. So have some empathy and just fix it or face the consequences and see what a single person can accomplish when driven. Sorry for anyone that read this far the last bit is purely for the company, you can't hurt people and just expect nothing is gonna happen even if you're a greedy company.","source":"Google","submissionTime":"2023-11-09T00:00:00","userName":"Jason B."},{"reviewId":"a3b00cdb-1065-4254-a5c6-3d0e37ecdc71","range":0,"rating":1,"reply":"Conflicted, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with Yvette did not reflect that. We value your comments and will use them to make improvements in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-11-10T08:51:00","review":"This facility would be great if it wasn't for it's management yvette is the absolute worst. Conned me out of my money and time. WORST STORAGE IN COLORADO! go down the street to the mom and pop storage place you'll have a better experience.","source":"Google","submissionTime":"2023-11-09T00:00:00","userName":"Conflicted N."},{"reviewId":"f56471d4-a5ca-4726-99ea-46f75a0164c8","range":0,"rating":5,"reply":"Thank you, Aby. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-11-08T08:08:00","review":"This Extra Space takes care of their facility. They are professional and easy to work with!","source":"Google","submissionTime":"2023-11-07T00:00:00","userName":"Aby B."},{"reviewId":"278d2eb1-dd74-4f7c-ac9b-520691102024","range":0,"rating":5,"reply":"Thank you for the kind remarks, Paul! We're so happy to hear Yvette earned us your recommendation! We are available at 888-storage whenever you need us.","replyTime":"2023-11-08T07:58:00","review":"I would highly recommend Extra Space Storage. I had a wonderful experience and Yvette was great!","source":"Google","submissionTime":"2023-11-07T00:00:00","userName":"Paul K."},{"reviewId":"5386670c-8e86-49f3-b6fb-ad9e00b6fff3","range":0,"rating":1,"reply":"We appreciate your feedback, Albert. We'd love to hear more details on what happened here. Please call us at 888-storage so that we can better assist you. ","replyTime":"2023-11-06T13:11:00","review":"Do not store anything of value here I'm still finding things damaged from that fire no one was told about.","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"Albert K."},{"reviewId":"1a3e4fe1-c126-4fa7-bee4-36ced4543c9d","range":0,"rating":1,"reply":"Hi Dee, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.","replyTime":"2023-11-01T15:03:00","review":"Fires,floods ,and THIEVES !!!  DO NOT\nMake the same mistake me and many others have and store anything of value here! Units have been broke into multiple times and extra space has not done one thing about it. They did not even send out an email to customers warning of current thefts ,several people show up to their units trashed and anything of value gone. And oh funny thing is no camera footage of anything or any counter measures!!their facility seems to be all looks with no actual protection!! They accept no responsibility and put the community at risk with firearms being taken. Any new customers are not informed of such things!  Do not deal with this shady company if you actually value you your things !!!","source":"Google","submissionTime":"2023-11-01T00:00:00","userName":"Dee J."},{"reviewId":"6520dcec-c62f-4726-a6f2-cfc7b873889c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jodie! We're happy we were able to provide a smooth rental experience. If you ever need any help with your rental, come by the office or call us at 888-storage. ","replyTime":"2023-10-31T14:13:00","review":"Very friendly and so helpful. Easy process to get locks set up. Even cam with me to make sure I could lock and unlock the space.","source":"Google","submissionTime":"2023-10-31T00:00:00","userName":"jodie m."},{"reviewId":"526e7116-1fa1-41c0-9e10-808f32dbf3fe","range":0,"rating":5,"reply":"Hi Shawn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Yvette! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-10-28T11:17:00","review":"Signing up and renting unit online was quick and simple. Had a very nice follow up conversation with Yvette, from the facility. She explained everything, described the layout of the facility, and answered all my questions. Looking forward to keeping my things here.","source":"Google","submissionTime":"2023-10-27T00:00:00","userName":"Shawn S."},{"reviewId":"c42c61a1-05b1-4bb6-bb7d-8146657c94db","range":0,"rating":5,"reply":"Hi Michelle, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-10-19T16:26:00","review":"Great customer service!  Such an easy process. The units are clean and the walkways are wide. Very happy with the experience.","source":"Google","submissionTime":"2023-10-19T00:00:00","userName":"Michelle T."},{"reviewId":"2998c69c-fb90-4a04-8e78-b5d0a0374143","range":0,"rating":5,"reply":"Hi Edgar, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ivette! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-10-14T16:13:00","review":"Excellent experience. Mrs. Ivette is extremely knowledgeable, articulated, and detailed in the explanations. Very clean and well maintained facilities, in a very convenient location.","source":"Google","submissionTime":"2023-10-14T00:00:00","userName":"Edgar A."},{"reviewId":"722844d4-e74c-428b-95c9-1c1690bfdaa2","range":0,"rating":5,"reply":"We think Yvette is great too! Thanks for the positive review, Vance. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n","replyTime":"2023-10-11T09:23:00","review":"Yvette is awesome and took care of all my questions and needs and this is this best storage facility I've ever had all of the staff members are very nice and easy to deal with.","source":"Google","submissionTime":"2023-10-10T00:00:00","userName":"Vance R."},{"reviewId":"cefadc39-51a6-4960-b07a-00c6d472bfd6","range":0,"rating":5,"reply":"Hi Tami, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Yvette! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-10-07T11:03:00","review":"Yvette at store the Crestline Dr. location was so helpful and very pleasant. It was a pleasure to work with her on the phone and she has great customer service skills. I would definitely recommend Extra Space Storage and especially this location.","source":"Google","submissionTime":"2023-10-06T00:00:00","userName":"Tami R."},{"reviewId":"575c0138-23ad-4e53-abc8-ac7a4a3517c3","range":0,"rating":5,"reply":"Hi Icicfox, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (720) 789-8384 or stop by the office if you need anything!\n","replyTime":"2023-10-07T11:22:00","review":"Great customer service and very nice place to store important items","source":"Google","submissionTime":"2023-10-06T00:00:00","userName":"IcicFox"},{"reviewId":"e8cc5eb0-746c-40ad-b1a5-f07d3f614ac6","range":0,"rating":5,"reply":"Hi Denver, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-09-25T08:20:00","review":"Nice and clean storage","source":"Google","submissionTime":"2023-09-25T00:00:00","userName":"Denver T."},{"reviewId":"6f6f26e7-8aa5-4546-b5d1-b83bb24f2aba","range":0,"rating":5,"reply":"Hi Stephan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (720) 789-8384 or stop by the office if you need anything!\n","replyTime":"2023-09-25T09:21:00","review":"I have nothing but praise to say in regards to the operations, cleanliness, friendliness, respect, and professionalism. I would recommend this storage facility with two thumbs up!","source":"Google","submissionTime":"2023-09-25T00:00:00","userName":"stephan k."},{"reviewId":"cb93e09c-15c2-499d-a108-9012d901b3d9","range":0,"rating":5,"reply":"Thank you Roberta! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! If you have any questions, let us know at 888-storage.","replyTime":"2023-09-24T14:12:00","review":"Great price, clean well lit location. Access and the rental process was quick and easy. I have already recommended them to a friend.","source":"Google","submissionTime":"2023-09-24T00:00:00","userName":"Roberta W."},{"reviewId":"4f20b569-719d-497f-9f33-cc77a1bf0693","range":0,"rating":5,"reply":"Thank you for the excellent rating, Avid! We're happy we were able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.","replyTime":"2023-09-18T10:29:00","review":"Easy, convenient and budget friendly!","source":"Google","submissionTime":"2023-09-17T00:00:00","userName":"Avid G."},{"reviewId":"3bcb7d3e-02b2-48a3-b30d-04e575a2efef","range":0,"rating":5,"reply":"Hello, Sara. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ","replyTime":"2023-09-12T13:26:00","review":"Great service!!","source":"Google","submissionTime":"2023-09-12T00:00:00","userName":"Sara S."},{"reviewId":"74d77f45-3324-41d0-b0a1-7b24f4a81582","range":0,"rating":5,"reply":"Thank you for the review, Mike! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you have any questions, let us know at 888-storage.","replyTime":"2023-08-26T14:43:00","review":"The Customer service was outstanding,  got the hole tour of space needed and escort to make sure technology was working. Great Job Thanks for the Awesome SERVICE.","source":"Google","submissionTime":"2023-08-26T00:00:00","userName":"Mike W."},{"reviewId":"56e5b7de-d362-4ede-bc54-41d138675008","range":0,"rating":5,"reply":"Hi Heather! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (720) 789-8384 or stop by the facility! ","replyTime":"2023-08-16T08:13:00","review":"excellent and friendly service","source":"Google","submissionTime":"2023-08-15T00:00:00","userName":"Heather D."},{"reviewId":"587cc32c-be32-41b5-a304-83f0f7eab613","range":0,"rating":5,"reply":"Hi Lindsay, Thank you for taking the time to leave your feedback! We pride ourselves on having an understanding, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! It's great that you were met with a clean and well-kept facility. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-08-03T09:44:00","review":"The woman that helped me was wonderful! From start to finish she had the best attitude, was very knowledgeable and explained things to me in a way I could understand. Both people in the office that day were very friendly. The site is clean and well kept! I feel confident storing my things there for a few months and it’s a weight off my back and one less thing to worry about. Being in between housing and all that I’m dealing with in life right now it helps when things go quick and smoothly like they did when I rented my unit. Thanks Extra Space!","source":"Google","submissionTime":"2023-08-03T00:00:00","userName":"Lindsay L."},{"reviewId":"006888ce-799d-4395-8ff2-902996f18402","range":0,"rating":4,"reply":"Thank you for the excellent rating, Tracy! We're happy we were able to provide a smooth rental experience. Please call 888-storage if you have any questions. ","replyTime":"2023-07-16T09:44:00","review":"Great and easy service. Very helpful and kind to my girls","source":"Google","submissionTime":"2023-07-15T00:00:00","userName":"Tracy F."},{"reviewId":"2f49a6d0-56ee-4095-89eb-f84a9a6c30bb","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage and taking the time to share your positive experience with us. We are glad to hear that our team member was helpful and kind during your phone call. We appreciate your feedback and hope you will continue to choose us for your storage needs. Give us a call at 888-STORAGE if you need any future assistance.","replyTime":"2023-06-25T09:34:00","review":"The guy that helped us over the phone around 12pm-1pm was really helpful and kind :) Thank you! Tia Minardi","source":"Google","submissionTime":"2023-06-24T00:00:00","userName":"Tia L."},{"reviewId":"75502dd5-b0a0-4f51-ac83-357ec5a3a0fa","range":0,"rating":1,"reply":"Hi Desirae, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!\r","replyTime":"2023-06-23T16:55:00","review":"Yevette Font was incredibly unprofessional, rude, and ignorant. I truly hope to never have to deal with her or her personal biases again. I filed a complaint with the company. She was awful and threatening.","source":"Google","submissionTime":"2023-06-23T00:00:00","userName":"Desirae S."},{"reviewId":"eab63c78-06d0-4050-a0d4-16559e4f94b1","range":0,"rating":1,"reply":"Barb, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience. ","replyTime":"2023-06-24T11:09:00","review":"Today, my daughter encountered a very rude woman who put her through the ringer about not having her ID. She even canceled her lease without her permission and that is just bad business. Yvette did not need to pressure my daughter this way as other renters did not need to show their ID. Maybe stay away from Yvette ??","source":"Google","submissionTime":"2023-06-23T00:00:00","userName":"Barb M."},{"reviewId":"e11da137-9b04-45d8-a44e-68b5bfd7af03","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Unit next to us got broken into","source":"Google","submissionTime":"2023-06-18T00:00:00","userName":"Alexandria W."},{"reviewId":"77e037d2-05b4-4865-9a9c-51c330ea0cf6","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Thanks for your kind words, Arlene. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-06-16T08:12:00","review":"Great facility and affordable for the on the move or the need a place to put stuff type of people","source":"Google","submissionTime":"2023-06-15T00:00:00","userName":"Arlene P."},{"reviewId":"dd98dde8-7118-45a5-8133-39e373db6e69","range":0,"rating":5,"reply":"David, thank you for the 5-star review and recommendation! We are so glad you are satisfied with your rental rate! We're glad Justin is friendly and very helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything!","replyTime":"2021-10-17T12:05:00","review":"Got their largest unit at a good price and it is worth it. Love these climate controlled units. Justin is friendly and very helpful. I highly recommend both Extra Space and Justin.","source":"Google","submissionTime":"2023-06-09T00:00:00","userName":"David P."},{"reviewId":"1fff3be7-87ff-4840-aac4-48eb8a4f4664","range":0,"rating":5,"reply":"Hi Samantha, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! We are so glad you are satisfied with your rental rate! Please stop by the office or call us at 888-STORAGE if we can help you with anything! ","replyTime":"2023-06-07T18:35:00","review":"Super friendly, reasonably priced, clean location","source":"Google","submissionTime":"2023-06-07T00:00:00","userName":"Samantha H."},{"reviewId":"df57a0c2-6cb4-4f45-8d0c-3f2de32a26a7","range":0,"rating":5,"reply":"Thanks for the kind words, Beth! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (720) 789-8384 if you need anything.\r","replyTime":"2023-06-02T18:08:00","review":"Excellent experience here - highly recommend. Super clean facilities and outstanding customer service from people who seem to truly care about their customers!","source":"Google","submissionTime":"2023-06-02T00:00:00","userName":"Beth N."},{"reviewId":"41135304-b43d-4958-969e-b5a78ce77254","range":0,"rating":5,"reply":"Hi Mercedes, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-04-22T11:55:00","review":"I cannot speak highly enough about Justin he’s made my whole experience a great one!! It’s good to know there are still good people out there. I’d recommend this facility to anyone looking.","source":"Google","submissionTime":"2023-04-22T00:00:00","userName":"Mercedes S."},{"reviewId":"fa0d661b-b186-4b51-8bf4-f29486587b71","range":0,"rating":5,"reply":"Hi John, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Security is our top priority and we appreciate that you have trusted us with your belongings! Give us a call at (720) 789-8384 or stop by the office if you need anything!\n","replyTime":"2023-04-18T11:41:00","review":"Excellent customer service and a very safe secure area to store your belongings.  Highly recommended!","source":"Google","submissionTime":"2023-04-18T00:00:00","userName":"John B."},{"reviewId":"5016af44-8935-4f3b-bb8e-0153d6d5ab75","range":0,"rating":5,"reply":"Hello, Bryan. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-04-12T16:40:00","review":"Friendly, knowledgeable, efficient. Great experience!!","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"Bryan V."},{"reviewId":"a27ca86b-027f-44bc-8d6b-957989d8a843","range":0,"rating":5,"reply":"Hi Nancy, we appreciate you taking the time to share your experience with us! We agree Yvette is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-04-01T15:11:00","review":"Yvette at the Crestline facility explained the process throughly. She was professional and upfront on all the costs involved. It was a  pleasure working with her. The facility is spotless.","source":"Google","submissionTime":"2023-04-01T00:00:00","userName":"Nancy B."},{"reviewId":"4bcd60c5-86c1-4f5f-97a6-ed6e05923c79","range":0,"rating":5,"reply":"Hi Nanette, thank you for your review. We're glad our employee helped you, was the most professional person, and friendly. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-03-26T10:38:00","review":"The gentleman that helped me was the most professional person and friendly that I’ve dealt with in a very long time very good person for your company keep him please!","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"Nanette S."},{"reviewId":"149f0629-7d54-40c6-b315-3076cd4d182d","range":0,"rating":5,"reply":"Hi Kacie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Yvette! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-24T13:58:00","review":"Yvette has great customer service!! She was patient, and knowledgeable, definitely need more customer service like this in the world!!! THANKS Yvette!!!","source":"Google","submissionTime":"2023-03-24T00:00:00","userName":"Kacie P."},{"reviewId":"8b150198-8189-4616-b2c8-ad8c3da45393","range":0,"rating":5,"reply":"Hola, Yamila. Nos alegra que Yvette es muy profesional y muy amable. No dude en comunicarse con 888-STORAGE si necesita algo!","replyTime":"2023-03-16T13:05:00","review":"Gracias por la atención de Yvette! Muy profesional y muy amable","source":"Google","submissionTime":"2023-03-16T00:00:00","userName":"Yamila D."},{"reviewId":"6045e913-6e30-46c1-b87a-ca9fd6dfd785","range":0,"rating":5,"reply":"Hi Sherrie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-04T14:22:00","review":"Facility is clean, I was greeted with a smile, reservation confirmed without any issue, tour to unit completed.","source":"Google","submissionTime":"2023-03-03T00:00:00","userName":"Sherrie S."},{"reviewId":"c68ff642-e4a4-4212-8567-9fe17988292f","range":0,"rating":5,"reply":"Thank you for the kind words, Cody. We're glad our team was very friendly! Our team is here to serve you, so give us a call at (720) 789-8384 if you need any future assistance.\n","replyTime":"2023-03-02T11:22:00","review":"Very friendly and made it easy to set up for move in date.","source":"Google","submissionTime":"2023-03-02T00:00:00","userName":"Cody L."},{"reviewId":"c1160e05-d147-4336-a55e-59e6a7a8cb31","range":0,"rating":5,"reply":"Hi Mark, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly, helpful staff, so we do our best to make sure we are able to provide that! As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-02-26T11:40:00","review":"Clean, Clean, Clean!  and the staff is friendly and helpful.  Our new unit is half the monthly price of our previous same-sized unit.","source":"Google","submissionTime":"2023-02-26T00:00:00","userName":"Mark J."},{"reviewId":"e9f540a0-57f3-4da7-b903-88f35e871a5e","range":0,"rating":5,"reply":"Thank you, J! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-02-16T08:31:00","review":"I have used Extra Space storage for awhile now and am very happy with my experience. The lockers are clean and well lit, and the employees are always friendly and very helpful. I highly recommend this facility.","source":"Google","submissionTime":"2023-02-15T00:00:00","userName":"J B."},{"reviewId":"0007517d-5729-4c60-acce-0595a2d372a8","range":0,"rating":5,"reply":"Thank you, Nathaniel! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (720) 789-8384 if anything comes up!","replyTime":"2023-02-14T18:58:00","review":"Extremely easy to rent storage unit, and informative regarding deals and length of renting the space.","source":"Google","submissionTime":"2023-02-14T00:00:00","userName":"Nathaniel R."},{"reviewId":"fbb80a2a-d4fb-4ec4-85fa-3063de3b3a93","range":0,"rating":5,"reply":"Thank you for the review, Jon! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you with amazing communication! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-02-13T09:05:00","review":"Great communication and customer service.","source":"Google","submissionTime":"2023-02-13T00:00:00","userName":"Jon M."},{"reviewId":"287267d0-9fe2-4d57-9b08-76c6a9553e3b","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Anita. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-02-12T07:13:00","review":"The staff at extra space storage was exceptional","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"anita r."},{"reviewId":"3eb5388f-1424-49d9-82a5-eb5152389a23","range":0,"rating":5,"reply":"Hi Ken, thank you for your review. We're glad Yvette was very friendly, helpful, and informative. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are so glad you are satisfied with your rental rate! Feel free to stop by the office if you need anything! ","replyTime":"2023-02-09T11:39:00","review":"Yvette was very friendly, helpful, informative, and thorough, answering all my questions and concerns honestly and patiently.  Great customer service and professionalism.  And the facilities are new, clean, and well-maintained, with fair and competitive prices.","source":"Google","submissionTime":"2023-02-09T00:00:00","userName":"Ken M."},{"reviewId":"82e8942a-5f1f-4fc7-aca3-55d54c12ff18","range":0,"rating":5,"reply":"Hi Catherine, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (720) 789-8384 or stop by the office if you need anything!\n","replyTime":"2023-02-07T12:47:00","review":"My unit was ready and clean. There are cart things to help you move your things to your units as well! Love that it is all indoors and everything was done online and with a great price too!","source":"Google","submissionTime":"2023-02-07T00:00:00","userName":"Catherine M."},{"reviewId":"b5cd6d30-2f27-4847-a12d-c26808a3f160","range":0,"rating":5,"reply":"Thank you for the excellent rating, Christina! We're happy we were able to provide a smooth rental experience. We're glad our team was very pleasant. We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-02-02T09:40:00","review":"The process was very easy & fast!!\nThe staff was very pleasant and facility is clean very well lighted which makes you feel safe.","source":"Google","submissionTime":"2023-02-02T00:00:00","userName":"Christina C."},{"reviewId":"5e8c323e-635e-4ef7-acef-acd6c0327709","range":0,"rating":5,"reply":"Thank you for the kind words, Victor! We're committed to providing excellent customer service. We think Justin and Yvette are great too! We are so glad you are satisfied with your rental rate! Feel free to stop by the office if you need anything! ","replyTime":"2023-02-02T13:56:00","review":"Great Customer service! Justin and Yvette have been amazing. If you need some extra space at a really good price give these guys a call. I am saving 170 dollars per month because of this place. Much needed help in this poorly run economy.","source":"Google","submissionTime":"2023-02-02T00:00:00","userName":"Victor L."},{"reviewId":"1e2a072e-4896-4bed-b5e4-34054105956b","range":0,"rating":4,"reply":"Thank you for the kind words, Candice. We're glad Evett was able to help! Our team is here to serve you, so give us a call at (720) 789-8384 if you need any future assistance.\n","replyTime":"2023-01-30T11:37:00","review":"Evett was awesome. My res was cancelled but it worked out and she fixed it to be convenient for my current situation.","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"Candice F."},{"reviewId":"32e90c0a-c446-42f9-ac5d-857102e5f59e","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Ravshan! We're so happy to hear Yvette was able to make your rental process hassle free! Give us a call at (720) 789-8384 if you need any future assistance.","replyTime":"2023-01-30T07:49:00","review":"I had a great experience renting a storage space. Yvette was a super friendly person who explained and showed me everything.  She took her time to answer my questions, and concerns. The storage area was very clean as well, with 2 convenient entryways. The price is amazing as well. Nice and safe area.","source":"Google","submissionTime":"2023-01-29T00:00:00","userName":"ravshan m."},{"reviewId":"416b48e5-4236-45bc-98d4-bfbc69c4a1af","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin!  If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-01-21T11:55:00","review":"Justin was awesome!!!!\nI would recommend this facility to anyone!","source":"Google","submissionTime":"2023-01-21T00:00:00","userName":"Michael M."},{"reviewId":"1f367538-6e52-4f56-aaf7-0b0906dac95a","range":0,"rating":5,"reply":"Hi Seberry, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (720) 789-8384 or stop by the office if you need anything!\n","replyTime":"2023-01-14T13:54:00","review":"Great first experience","source":"Google","submissionTime":"2023-01-14T00:00:00","userName":"Seberry G."},{"reviewId":"3c296982-26fb-44c1-8e43-92393ba94745","range":0,"rating":5,"reply":"Thank you for the kind words, Marc! We're committed to providing excellent customer service. Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-01-02T10:49:00","review":"Incredible customer service.  Was able to walk me thru to help me determine which storage space was the best for my needs.","source":"Google","submissionTime":"2023-01-02T00:00:00","userName":"Marc B."},{"reviewId":"330457b0-09f5-4ae0-8541-003000cf87ef","range":0,"rating":1,"reply":"Hi Eadh, we're sorry to hear that you were unable to access your unit. During office hours, our facility manager is available on-site to assist you with any storage needs. Our gate hours are meant to provide you with convenient, extended access to your unit outside of normal office hours. If you have questions about your access, or would like to discuss whether or not 24/7 access is available, please call us at  (720) 789-8384.\r","replyTime":"2019-09-15T15:53:00","review":"Access during office hours only yet they close early. After hours access been closed for months!\n-----\nStaff was nice though she put my name wrong in their system. Insurance policy doesn't cover water damage so that makes me a bit nervous. Price hikes are ridiculous as any storage service. (Up $75/month in less than two years so far.)","source":"Google","submissionTime":"2022-12-12T00:00:00","userName":"EAdH C."},{"reviewId":"f80c6efc-e911-433d-a787-b071e05d97f8","range":0,"rating":4,"reply":"Hello Art, thank you for your positive rating! It's wonderful to know Justin and Yvette at our Parker Rd location have gone above and beyond to meet your storage needs. We know our customers value clean and affordable facilities so we do our best to provide that. Please stop by our office or call us at 888-storage if you have any questions. ","replyTime":"2022-11-16T12:33:00","review":"I've been renting a unit here for about six months.  My experience with them has been good.  The customer service at this business is excellent.  There have been a couple unfortunate events at this storage facility this year.  A solar panel malfunction led to roof damage.  That allowed water to get inside the structure.\n\nI experienced acute frustrations during this time because of the changes, and communication could have been better.  However, store management provided excellent customer service.  The employees here, Justin and Yvette, were empathetic and helpful in making things right.  They took the time to listen, and provided excellent accommodations.  This included having a team help move my belongings from one unit to another, and offer me a better deal.\n\nThis Extra Space Storage on Parker Rd. and Crestline Dr., has a new roof.  The staff here is great.  I think that some other businesses can learn from this business's leadership and customer service.  I think that more exterior lighting, and more security cameras throughout the facility would be an improvement moving forward.\n\nOverall, I am very happy doing business with Extra Space Storage on Parker Rd. and Crestline Dr.  I would recommend them to a friend.","source":"Google","submissionTime":"2022-11-16T00:00:00","userName":"Art"},{"reviewId":"c3414504-bb91-4b90-9745-2869f2e7eae8","range":0,"rating":1,"reply":"We're sorry to hear about your experience, Shaebae. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (720) 789-8384 so that we can assist with your concern.\r\n","replyTime":"2022-09-24T16:01:00","review":"My mother rents a unit from here, there’s been water damage twice within about a month. I wouldn’t recommend. Also the manager Justin is also extremely inadequate with customer service… Or the law.","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"Shaebae"},{"reviewId":"b466219d-40c0-4c52-820c-fcbaf209e365","range":0,"rating":2,"reply":"Hi Eadh, we're sorry to hear that you were unable to access your unit. During office hours, our facility manager is available on-site to assist you with any storage needs. Our gate hours are meant to provide you with convenient, extended access to your unit outside of normal office hours. If you have questions about your access, or would like to discuss whether or not 24/7 access is available, please call us at  (720) 789-8384.\r","replyTime":"2019-09-15T15:53:00","review":"Access during office hours only yet they close early.\n-----\nStaff was nice though she put my name wrong in their system. Insurance policy doesn't cover water damage so that makes me a bit nervous. Price hikes are ridiculous as any storage service. (Up $75/month in less than two years so far.)","source":"Google","submissionTime":"2022-09-09T00:00:00","userName":"EAdH C."},{"reviewId":"6ee69d8b-418b-4969-b415-006d025b9ce2","range":0,"rating":1,"reply":"We're sorry to hear about your experience, Adam. It's very important to us that your belongings are kept safe from any harm and we are disappointed to hear this happened. Please feel free to contact us directly at888-storage so that we can assist with your concerns.\n","replyTime":"2022-09-04T11:43:00","review":"Absolutely awful. Stored my daughter’s college stuff there for 3 months and came back to flooded unit. No phone calls, no warning, nothing. Apparently there was a fire and a leaky roof. When I tried to get a refund for my monthly storage fees I was refused and ignored. Not 1 apology for my stuff being damaged and no explanation for why I wasn’t notified. Very rude on the phone.","source":"Google","submissionTime":"2022-09-04T00:00:00","userName":"Adam D."},{"reviewId":"fe7a9bc9-aa13-45df-968b-6e00f0ba8258","range":0,"rating":4,"reply":"We're sorry to hear this, Eadh Cory. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.\n","replyTime":"2019-09-15T15:53:00","review":"Staff was nice though she put my name wrong in their system. Insurance policy doesn't cover water damage so that makes me a bit nervous. Price hikes are ridiculous as any storage service. (Up $75/month in less than two years so far.)","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"EAdH C."},{"reviewId":"06e3cdde-fa6b-4ca9-ae05-2910080c4fa7","range":0,"rating":5,"reply":"Thank you, Aaron. We're thrilled you had a positive experience at Extra Space Storage. Feel free to stop by the office if you need anything!","replyTime":"2022-08-29T11:09:00","review":"Near home, good price, always clean.","source":"Google","submissionTime":"2022-08-28T00:00:00","userName":"Aaron S."},{"reviewId":"ee6b96e3-8f88-40db-9672-cf417394dbe4","range":0,"rating":1,"reply":"Thank you for taking the time to share your feedback, A. We're sorry to hear about your experience. Please don't hesitate to reach out to us at 888-STORAGE if there is anything more we can do for you. ","replyTime":"2022-08-27T09:41:00","review":"Avoid this facility, its damaged and it will damage your belongings.","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"A A."},{"reviewId":"a4fe8e9d-2b46-4f11-869c-2dd3ce46034f","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Mr  Justin -  is hypocritical emotionally unstable individual, who cannot accept his faults and mistakes. He is bias and discriminating toward customers based on his personal preferences. He chooses what to disclose to one customer and what not to another, although it should be same information about storage facility. Justin - stop interfering in customer’s life and relationships. Keep your opinion together with your personal problems at home. Your previous drug and alcohol addiction affects your emotional state and how you approach issues at work and customers. It's not professional to disclose stuff like that to people you barely know. We are not your AA counselors. Instead of that, maybe you should spent time explaining customers about their contracts and not waste their time with your sad life stories and your personal achievements. No one wants to hear your sorry a-s memories. Life was extremely horrible to you, its ok, don’t cry. You are unprofessional hypocritical individual by asking customers not to act the way you don't like, but doing it yourself towards them. You should not be working with customer and I already filed official complaint with Extra Storage.","source":"Google","submissionTime":"2022-08-26T00:00:00","userName":"A K."},{"reviewId":"47ec77c4-fd85-42c9-9453-43f616b092a1","range":0,"rating":5,"reply":"Thanks for the positive review, Zidziljian! We are glad you had a great experience with Justina and Brenda. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2022-08-24T16:11:00","review":"Justina and Brenda are the best! Thank you!","source":"Google","submissionTime":"2022-08-24T00:00:00","userName":"zidziljian 2."},{"reviewId":"03f38bf5-3c75-4114-9cde-bb4fb15fc1d9","range":0,"rating":5,"reply":"Hi Megan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-08-24T16:38:00","review":"The employees and manager have been nothing but helpful through a very difficult time. We have had more than our share of unfortunate circumstances, however the staff has been 100% transparent. I have been so impressed with the communication from them. Thank you.","source":"Google","submissionTime":"2022-08-24T00:00:00","userName":"Megan G."},{"reviewId":"ed57b62c-f6e9-41ea-ac3b-90d6c49618f8","range":0,"rating":5,"reply":"Hi Brandon!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (720) 789-8384 or stop by the facility! ","replyTime":"2020-03-18T12:03:00","review":"This location will leave you feeling like friends but even more family. Amazing people!","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Brandon F."},{"reviewId":"fc8a8580-521b-491d-bd90-d305c7f7cc44","range":0,"rating":1,"reply":"We're sorry to hear this, Jim. Your feedback is very important to us and will be reviewed internally. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. If there's anything that we can do, please give us a call at 888-storage.","replyTime":"2022-08-17T10:05:00","review":"Started out great.  Reasonable price.  Good location.  And then after about a year the price doubled.  Then there was the fire on the roof which affected a lot of storage units, but not mine.  And then they didn't repair the roof with any sense of urgency and it flooded pretty much the entire building.  If you're looking for a safe and secure place to store your things, look elsewhere.","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Jim M."},{"reviewId":"b2d99d5d-e38a-4553-8e10-0bb8c45a63be","range":0,"rating":5,"reply":"Thank you for the kind words, Indie. We aim for friendly and helpful staff and are so glad to hear that was your experience with Justin! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate the recommendation as well as the 5-star review! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-08-17T12:41:00","review":"This location is great! Very accessible but the most outstanding thing is the costumer service. It’s just amazing! Justin, the manager, he has an incredible way for customer care. He’s always able and willing to help you if you need anything, for instance I lost my key and right away he helped us to open the unit without complaining or anything. They will always let you know if there’s any issues in a extremely friendly manner! So we’re really thankful for that and we totally recommend doing business with them! I had the pleasure to meet Stephanie and she was awesome as well!","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Indie B."},{"reviewId":"483a8973-e573-4ca7-bd7d-41f267c1cfcd","range":0,"rating":1,"reply":"Stasia, thank you for sharing your review. We're sorry you haven't had a positive experience renting with us. Please call us at 888-storage so that we can look into this problem for you and get it resolved.","replyTime":"2021-11-29T11:29:00","review":"I haven't been able to get into my account since I opened 1. They put the ticket in on the  Nov 18th nobody has called and still not able to log in. Not impressed you took my money but can't fix system for clients to log in. NOT COOL! Nobody ever called me back and I still cannot log into my account. Dec 26th.\n\nThe Drama Continues:\nI received an email today Aug 17th 2022 saying my unit was flooded on Aug 16th 2022. I called all day but nobody answered. I called corporate she says she didn't hear about that and that there is nothing she can do and I need to call the facility. I told her I had been trying but no answer she then says she doesn't know what I want her to do and that she isn't in my state so she can't do anything for me. Um really? Your corporate office is a JOKE, idk why you have 1 as every time I have an issue with Extra Space Storage it goes unresolved, if Justin doesn't handle it you will see 0 results.  Now I'm stuck in limbo wondering if all my belongings are damaged. Their lack of effort to help customers is nauseating. I won't be renting from them again and I suggest you look elsewhere to store your keepsakes and belongings! Or you might just end up giving them your own BAD review!\n\nAs far as the facility I have rented a unit from. Justin deserves a 5* he is kind helpful and attentive to his customers needs. Thank you Justin for making a bad experience a lot better because of your character it means a lot and goes a long long way!","source":"Google","submissionTime":"2022-08-16T00:00:00","userName":"Stasia M."},{"reviewId":"9bec50aa-c9aa-42f8-8b6a-4ecaf3bd5622","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Training was faboulous And I am looking forward to working for such a Great Company!","source":"Google","submissionTime":"2022-07-02T00:00:00","userName":"Steve A."},{"reviewId":"40332572-cd32-45aa-8fc3-ccadf65bdf84","range":0,"rating":5,"reply":"Thanks for the awesome review, Dorathy! We work hard to meet the expectations of our customers, and we're happy to hear Justin impressed you. Call us at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2022-06-21T08:39:00","review":"Love em. Justin is a true human being making a difference. Thank you for all that you do. Justin on Crestline. He deserves all the acknowledgment in the world.","source":"Google","submissionTime":"2022-06-20T00:00:00","userName":"Dorathy A."},{"reviewId":"c127ffea-4235-4b9a-835a-97c46cb30e24","range":0,"rating":1,"reply":"Hi Anthony Munoz, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (720) 789-9367?\r","replyTime":"2022-06-07T10:17:00","review":"Been here for less than a year. 2 months ago I had a break in in one of my storages. Someone cut through to my storage by the empty storage next to me. Then about 3 weeks later, a fire caused the sprinklers to turn on and damage my stuff. I think it's an inside job. Then to top it off my rent went up.","source":"Google","submissionTime":"2022-06-06T00:00:00","userName":"Anthony m."},{"reviewId":"6e8dc359-fba0-412c-b11f-107ae2aa5844","range":0,"rating":1,"reply":"Hi Max, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail.. Can you give us a call at 888-storage?\n","replyTime":"2022-06-04T13:53:00","review":"In a 2 week period my lock was 'accidentally' drilled out, the roof was on fire,  the top floor flodded because they said they  aren't fixing the holes in the roof , and they raised rent 50%.","source":"Google","submissionTime":"2022-06-04T00:00:00","userName":"Max o."},{"reviewId":"4b2eb1f0-9d17-41e5-aa36-c49334452521","range":0,"rating":5,"reply":"Thank you so much for your kind words. We really appreciate you taking the time to share the experiences you've had at Extra Space Storage with us, Marlene. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2022-05-03T13:22:00","review":"In August of 2021 I rented a unit at 14500 E Crestline dr. Aurora, Co. 80015.\n\nFrom the moment I entered the office I was greeted by Justin Sandoval with a warm smile and an extremely helpful attitude.\n\nMy experience and expectations were amazing!!\n\nThis storage facility is beyond incredible, extremely clean, safe and above all the best customer service I’ve ever encountered.\n\nJustin went above and beyond to help guide me in renting an affordable unit and is always available to answer any questions I may have.\n\nI’ve witnessed the great effort he puts into his job, with each encounter I’ve seen him work very hard to maintain the facility clean and safe.\n\nExtra space storage is fortunate to have such an extraordinary and incredible young man working for them !!\n\nI highly recommend this storage place to anyone who wants to experience exceptional customer service in a clean and safe environment.\n\nSincerely, Marlene","source":"Google","submissionTime":"2022-05-02T00:00:00","userName":"Marlene P."},{"reviewId":"d0e8d603-5f1b-40c9-b25c-23c1416570d3","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Matt! We're so happy to hear Amanda was able to make your rental process easy, efficient, and pleasant! Give us a call at (720) 789-9367 if you need any future assistance.","replyTime":"2022-04-24T07:37:00","review":"It is rare to find such amazing customer service like I did working with Amanda. She made my rental experience easy, efficient, and pleasant. I would recommend this location to anybody.","source":"Google","submissionTime":"2022-04-23T00:00:00","userName":"Matt C."},{"reviewId":"ccf2d37e-29de-470a-a9ea-91bcd6fff9f1","range":0,"rating":5,"reply":"Hi Caro, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Amanda! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-04-22T09:17:00","review":"Amanda was very friendly and professional. She answered all our questions and provided very useful information. The storage was very clean and pleasant.","source":"Google","submissionTime":"2022-04-21T00:00:00","userName":"Caro R."},{"reviewId":"71368a76-4a18-4449-bc40-3100662508b2","range":0,"rating":5,"reply":"Thank you for your review, TDB. We are glad our team was helpful with your unit transfer and able to provide you with great customer service. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-04-11T16:22:00","review":"Great service at this location, I had rented a couple units online that ended up being on opposite sides and she helped me transfer one to make it much easier along with showing me how things worked. Very satisfied!","source":"Google","submissionTime":"2022-04-11T00:00:00","userName":"TDB S."},{"reviewId":"11b71ffe-9e0d-4bce-b56d-e532091acfbc","range":0,"rating":5,"reply":"Hi Rachel. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.\n","replyTime":"2022-03-28T14:52:00","review":"I am impressed with the management of this facility. Justin is one of the kindest people I’ve ever met, and they have always been communicative, compassionate and willing to work with their customers through difficult situations. The storage is clean and has many safety measures, and I’m so thankful to have found this place to store my belongings.","source":"Google","submissionTime":"2022-03-28T00:00:00","userName":"Rachel H."},{"reviewId":"83132afc-f2eb-4226-97a5-c6e6ef5dadb6","range":0,"rating":5,"reply":"Hi Nelisa, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Justin and the team! We really appreciate the recommendation as well as the 5-star review! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-03-22T12:44:00","review":"I have been using Extra Space Storage service at Crestline drive in Aurora for the past year in a half. Every time I called to follow-up on a payment question or storage related services, Justin or another staff member would answer the phone with a professional and helpful tone , which I appreciated. The customer service at this facility is excellent and the units are in great condition! I would recommend !","source":"Google","submissionTime":"2022-03-22T00:00:00","userName":"Nelisa P."},{"reviewId":"fa9a0c46-a195-4cbb-aee8-5baae4c11d4f","range":0,"rating":4,"reply":"Hi Colleen! Thank you for taking the time to leave your feedback. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.","replyTime":"2022-03-03T10:02:00","review":"I just reserved a unit today and am so excited . The young lady who waited on me was so awesome! She answered all my questions , took me on a tour of the facilities & the unit I was interested in and was so helpful.  I wish all people working with the public were like her. I also had a super experience dealing with the young man whom I encountered the first time I stopped at this facility to check it out.? I would use their names but am not sure we’re supposed to.","source":"Google","submissionTime":"2022-03-02T00:00:00","userName":"Colleen G."},{"reviewId":"d15490b5-2b19-43fa-9f5f-1f7df4e00633","range":0,"rating":5,"reply":"Thank you for the excellent rating, Castleview! We're happy we were able to provide a smooth rental experience. We're glad Justin was so attentive and fantastic to deal with. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-02-20T13:28:00","review":"Easiest move in ever!  Justin was so attentive and fantastic to deal with. Thank you for being so friendly.","source":"Google","submissionTime":"2022-02-20T00:00:00","userName":"Castleview P."},{"reviewId":"86e7c383-5f16-497a-b38b-1bbeecbb8349","range":0,"rating":5,"reply":"Thanks for recommending Extra Space Storage, Debra! We're glad Aisa was friendly, professional, and went out of her way to help you! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-02-09T18:36:00","review":"Highly recommend!!!!   Called for last minute storage and was immediately accommodated by Aisa.  She was friendly, professional and went out of her way to help us!","source":"Google","submissionTime":"2022-02-09T00:00:00","userName":"Debra G."},{"reviewId":"172d70f4-b79b-4347-a9fb-c9d7510b0dd4","range":0,"rating":5,"reply":"Thank you, Darice Johnston. We're thrilled you had a positive experience with Aisa at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-02-08T18:25:00","review":"Aisa is absolutely wonderful! Her cheerfulness and attention to detail created a wonderful client experience. We are very happy!","source":"Google","submissionTime":"2022-02-08T00:00:00","userName":"Darice J."},{"reviewId":"e71f68a1-b12b-4888-bce6-84b18993fa3f","range":0,"rating":5,"reply":"Thanks for the great review, Kenneth! We're glad Aisa was very professional and helpful. Please call us at (720) 789-9367 if you have any questions!","replyTime":"2022-02-08T15:17:00","review":"Had a lovely experience! Aisa is very professional and helpful!","source":"Google","submissionTime":"2022-02-08T00:00:00","userName":"kenneth m."},{"reviewId":"14198f42-3d37-4b10-a93e-9a8d2a6b3297","range":0,"rating":5,"reply":"Thank you, Stephen. We're thrilled you had a positive experience with Aisa at Extra Space Storage. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2022-02-06T09:05:00","review":"Our experience with Extra Space was outstanding. Very pleased with facility and support. Special call-out to Aisa, who was terrific in helping us through a challenging move.","source":"Google","submissionTime":"2022-02-06T00:00:00","userName":"Stephen S."},{"reviewId":"3eb9b6fd-e056-489c-a535-514f56149875","range":0,"rating":5,"reply":"Hi Michael, thank you for your review. We're glad our team was friendly and most helpful. We prioritize providing well-kept facilities and are so glad to hear your experience reflects that. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2022-02-06T09:05:00","review":"Extra space storage has the friendliest and most helpful employees I’ve found. Thank you so much Justin for always taking care of my business needs and having a moment to ask how I’m doing. Great facility and well kept.","source":"Google","submissionTime":"2022-02-05T00:00:00","userName":"michael c."},{"reviewId":"436e7045-6624-454e-b859-0f55def938af","range":0,"rating":3,"reply":"We're sorry to hear this, Michelle Washington. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-02-02T12:12:00","review":"It served is purpose while we needed it. But no one needs a $30 hike in price on one month,  so we said good bye.","source":"Google","submissionTime":"2022-02-02T00:00:00","userName":"Michelle W."},{"reviewId":"aff51c49-dc09-42ad-abaa-94f03a76b790","range":0,"rating":5,"reply":"Hey Jen, Thank you for the great rating! It's absolutely wonderful to hear Aida was kind and super helpful! We love having you as a customer! Give us a call at 888-storage if you need anything. \n","replyTime":"2022-01-31T16:46:00","review":"We are very pleased with this storage unit, the staff is amazing.  Aida came up to our until to help us with some issues we found with our until. She is so kind and you can tell she really loves her job.","source":"Google","submissionTime":"2022-01-31T00:00:00","userName":"Jen C."},{"reviewId":"6963bfc8-f909-4838-9d2a-df2b1be4cb59","range":0,"rating":5,"reply":"Hi Tyler, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Justin! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-01-20T13:24:00","review":"Justin was extremely professional and helped me with everything I needed!! I will recommend this storage facility to anyone and everyone!!","source":"Google","submissionTime":"2022-01-19T00:00:00","userName":"Tyler D."},{"reviewId":"90a6323f-1b09-4573-811f-7ec6f94eb034","range":0,"rating":5,"reply":"Thank you so much for your kind words. We really appreciate you taking the time to share the experiences you've had at Extra Space Storage with us, BM. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.","replyTime":"2022-01-15T15:01:00","review":"I would like to take the time to share my experience with my first time at ExtraSpace Storage. Justin Sandoval the store manager was extremely helpful and very professional. He answered all our questions and gave us a complete demonstration of how the storage facility workes such as; locks, doors, pin pad, building and entrances. We went over multiple options and temperature control and storing inside verses outside. He is very knowledgeable and made us feel safe and that everything we store there will be cared for. The storage facility is very clean and tidy with other incentives such as packing materials and boxes. Justin customer service was wonderful. Thank you for all your help!","source":"Google","submissionTime":"2022-01-14T00:00:00","userName":"BM R."},{"reviewId":"11bd184d-3ceb-4ad3-bb82-733f905a12d7","range":0,"rating":5,"reply":"Thank you so much for your kind words. We really appreciate you taking the time to share the experiences you've had at Extra Space Storage with us, Omar! We pride ourselves on having a friendly, accommodating staff and are so happy Aisa and Justin were able to assist you! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.","replyTime":"2022-01-13T12:25:00","review":"I have been storing at this facility for quite a while. Since Aisa and Justin took over management my experience has been nothing but positive. First of all they are very customer centered, always focused on the tenants needs. They are very courteous  and would ask if there is anything you need whenever they see you and if you do they will offer to help and take care of it for you right away. And the best part is the wonderful job they do maintaining the facility and keeping it clean. Aisa and Justin are just great managers and it is wonderful to work with them. Thanks guys for being awesome!!","source":"Google","submissionTime":"2022-01-11T00:00:00","userName":"Omar .."},{"reviewId":"cd9c8584-f57b-4aaf-8b5a-10d8cb98e935","range":0,"rating":3,"reply":"Stasia, thank you for sharing your review. We're sorry you haven't had a positive experience renting with us. Please call us at 888-storage so that we can look into this problem for you and get it resolved.","replyTime":"2021-11-29T11:29:00","review":"I haven't been able to get into my account since I opened 1. They put the ticket in on the  Nov 18th nobody has called and still not able to log in. Not impressed you took my money but can't fix system for clients to log in. NOT COOL! Nobody ever called me back and I still cannot log into my account. Dec 26th\n\nAs far as the facility I have rented a unit from. Justin deserves a 5* he is kind helpful and attentive to his customers needs. Thank you Justin for making a bad experience a lot better because of your character it means a lot and goes a long long way!","source":"Google","submissionTime":"2021-12-27T00:00:00","userName":"Stasia M."},{"reviewId":"564d625f-2883-4d62-9a9b-131eb77d7ad9","range":0,"rating":5,"reply":"Hello, Jonathan. Thank you for the  review! We're so happy Aisa could help. If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-11-26T18:02:00","review":"Aisa was friendly, helpful, and very efficient in helping to quickly resolve the problem we were having. A worrying moment turned into an excellent experience!","source":"Google","submissionTime":"2021-11-26T00:00:00","userName":"Jonathan E."},{"reviewId":"ef28c3e6-a329-46a0-be6c-4a97d662700c","range":0,"rating":5,"reply":"Hi Tabatha, thank you for your review. We're glad our team helped you with multiple situation changes, has been so compassionate to help with your hard times, and got you the space you needed. We're glad you chose Extra Space! ","replyTime":"2020-07-27T12:11:00","review":"This facility and staff has helped me with multiple situation changes and has been so compassionate to help with my hard times they got me the space i needed made it easy to setup and change. They are fantastic personel with a great facility in general. Love working with them and storing my vauables and my business stuff here. Glad i moved from public storage and  happy to have taken my business to this location  with the best most caring and helpful staff ever. Thanks Justin for everything! ? ??","source":"Google","submissionTime":"2021-11-07T00:00:00","userName":"Tabatha M."},{"reviewId":"b8fd2e6a-528c-455c-a2d6-643a1aab7281","range":0,"rating":4,"reply":"Jazz, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your initial experience did not reflect that. We value your comments and will use them to keep making improvements in the future! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2021-11-05T17:49:00","review":"The new manager seems to care more about this place and has already seemed to take more initiative on making sure the customers are taken care of. The last manager was very hard to get a hold of even in person. I waited nearly 2 months to switch units, because I couldn't get ahold of anyone. The new manager helped me out right away and got me an appointment scheduled to switch units. She was very apologetic for the issues I previously incurred. I just really appreciate her reaching out to me and her superior customer service.","source":"Google","submissionTime":"2021-11-04T00:00:00","userName":"Jazz M."},{"reviewId":"d40271f3-0009-4bee-95ba-18e11f0d791e","range":0,"rating":5,"reply":"Hi Brandan, thank you for your review. We're glad Justin did everything in his power to help you out and went above and beyond. We're committed to being your go-to stop for all your local storage needs! Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n\n","replyTime":"2021-11-03T14:27:00","review":"I have had storage units at other facilities and due to hard times, I lost my belongings. We found ourselves yet again falling on hard times, with covid and a disabling injury. The manager at this site (Justin) did everything in his power to help us out and we were able to keep our stuff this time. He went above and beyond to help as long as we stayed in contact and let him know what was going on. We are so grateful and will never go back to the orange company!????","source":"Google","submissionTime":"2021-11-02T00:00:00","userName":"Brandan B."},{"reviewId":"d482f507-28d3-4120-850a-f6c899ff3292","range":0,"rating":5,"reply":"Thank you so much for your kind words, Kristal. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Justin! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-10-24T09:59:00","review":"We have had the privilege of storing our belongings at Extra Space for about 3 months now, I’ve had some terrible experiences with other storage facilities from, unauthorized access, theft, uncleanliness, and I could continue with that list...but not at Extra Space! The facility is temp controlled and always clean! The manager, Justin, is so great! He will go over all of the storage options available and strives to get you into a unit that will be the perfect size for all your needs! He’s also very easy to work with and understands the worries that go along with leaving your important items somewhere else. If you have storage needs, this is the place!!","source":"Google","submissionTime":"2021-10-24T00:00:00","userName":"Kristal N."},{"reviewId":"85ce1252-2fed-40ef-a6db-051dd5a83275","range":0,"rating":4,"reply":"David, thank you for the 5-star review and recommendation! We are so glad you are satisfied with your rental rate! We're glad Justin is friendly and very helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-10-17T11:49:00","review":"Got their largest unit at a good price and it is worth it. Justin is friendly and very helpful. I highly recommend both Extra Space and Justin.","source":"Google","submissionTime":"2021-10-17T00:00:00","userName":"David P."},{"reviewId":"55f443b0-aab0-49fd-9cce-1538976d4cb4","range":0,"rating":5,"reply":"Thanks for the review, Patrick! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-10-16T09:25:00","review":"Impressed with the storage facility, location and staff. Also very pleased with Cliff and his friendly Extra Space Storage representation and professionalism.","source":"Google","submissionTime":"2021-10-16T00:00:00","userName":"Patrick F."},{"reviewId":"a0461233-c2fb-495c-a1bf-bd513a01a236","range":0,"rating":5,"reply":"Hi Kaesean, thanks so much for your review! We are thrilled to hear your experience with Justin was positive and are always here to help with your storage needs! Give us a call at (720) 789-9367 or stop by the office if you need anything!\n","replyTime":"2021-10-16T12:20:00","review":"I went there today had a wonderful conversation with Justin J Sandoval he gave me great service and great dad advice. I highly recommend extra space storage an try an see him if he is there he's awesome thanks again for everything.","source":"Google","submissionTime":"2021-10-16T00:00:00","userName":"Kaesean W."},{"reviewId":"4265ee23-d381-48e6-8445-2c3c05f89e16","range":0,"rating":5,"reply":"Thank you for your feedback, Nathan! Providing renters with clean and secure facilities is our top priority. We're glad Justin Sandoval gave the best customer service you'll ever get. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-10-12T08:55:00","review":"Extra clean and safe storage facility and Justin Sandoval gave the best customer service you'll ever get.","source":"Google","submissionTime":"2021-10-12T00:00:00","userName":"Nathan P."},{"reviewId":"7ba51db5-6499-47e7-a68c-5aaa7c52f3f0","range":0,"rating":4,"reply":"Thank you for sharing your experience with us, Sonya. We're glad Justin made it easy and fast, was very welcoming, and helpful. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at  888-storage.","replyTime":"2021-10-09T11:06:00","review":"Justin was awesome, he made it easy and fast with a great personality and very welcoming and helpful in locating the easiest way to access my unit. I gave it a four not because of the people that work here but the safety of my stuff a former renter informed me that they where getting robbed and to watch my stuff and to take pictures. On the day I needed to move my things in side my unit the door code did not work to access my unit and there was know way to get in to the unit and the office was closed.","source":"Google","submissionTime":"2021-10-06T00:00:00","userName":"Sonya V."},{"reviewId":"75b5515a-9b69-4c9c-81b8-99dc3107f130","range":0,"rating":5,"reply":"¡Gracias, Francisco! Nos enorgullece mantener nuestras instalaciones de almacenamiento limpias, organizadas y bien iluminadas; y estamos complacidos de que su experiencia así lo refleje. ¡Por favor llámenos al (704) 558-3054 , si tiene cualquier pregunta! ","replyTime":"2021-09-12T12:44:00","review":"Sitio sumamente cómodo para guardar y depositar cosas , ambiente totalmente climatizado e impecable la limpieza, la reserva y pago se hace todo a través de su página web","source":"Google","submissionTime":"2021-09-11T00:00:00","userName":"Francisco E."},{"reviewId":"19d15653-7ffc-49a1-98ba-c4e61857907d","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Worked with Ian, he was very accommodating and easy to work with. He was very thorough in disclosing all the fees and answered all my questions.","source":"Google","submissionTime":"2021-09-02T00:00:00","userName":"tyler p."},{"reviewId":"c347f89e-e797-4d48-b52b-13df7fb0a9b8","range":0,"rating":5,"reply":"Hi Shawn, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!","replyTime":"2021-08-19T17:13:00","review":"Clean storage space and helpful staff.  They were able to adjust to the space we needed while we were there on site.","source":"Google","submissionTime":"2021-08-19T00:00:00","userName":"Shawn C."},{"reviewId":"6ef2f58a-fea4-4cde-a06d-0d41d1cbff5c","range":0,"rating":5,"reply":"Thank you, Akshay. We appreciate your 5-star review! Please stop by the office if you need anything or call us at 888-storage!","replyTime":"2021-09-09T12:58:00","review":"Nice and clean","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"Akshay S."},{"reviewId":"44214be8-5c30-484f-8ced-20659eb3d2b2","range":0,"rating":5,"reply":"Hello, Scott. Thank you for the 5-star review! We're so happy Natalie could help with your storage needs at our Aurora, Colorado location. Please call (720) 789-9367 if you need anything!","replyTime":"2021-09-09T12:10:00","review":"Natalie was great! Answered all my questions on the phone and when I came down to look at the available units, she gave suggestions to help with max storage. Fast easy-peasy and now I am all moved in. Great rates, 2nd month free and even gave me a discount on the lock purchase. My only suggestion would be to get another cart or two. People tend to take them both at a time. Would recommend Extra Space to all my friends and family!","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"scott S."},{"reviewId":"028c0327-9751-4db8-a995-6371531b4f13","range":0,"rating":5,"reply":"Hi Justin, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-09-05T09:20:00","review":"Nice clean place for stuff to be secured","source":"Google","submissionTime":"2021-08-09T00:00:00","userName":"Justin E."},{"reviewId":"61ec46e8-77e1-4038-9778-dcb4da27d558","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I’ve stored my classroom supplies here for the last year (thanks COVID) and I somehow misplaced/lost the keys to my unit. The staff was so helpful in clueing me in on the process of how to regain access to the unit. Went in today and the staff was able to get me back in my unit in less than 15 minutes.\n\nBesides the awesome staff, the facility itself is VERY clean and well taken care of. Not at all sketchy like some storage units. Highly recommend this location!","source":"Google","submissionTime":"2021-08-07T00:00:00","userName":"The Y."},{"reviewId":"bdc7151b-6af4-49a4-9f60-b44ba15aeb5d","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Rhonda! We are so glad Tyler could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-09-02T13:32:00","review":"Tyler has been awesome in helping with our dynamic storage needs! Thank you!","source":"Google","submissionTime":"2021-08-06T00:00:00","userName":"Rhonda B."},{"reviewId":"4ca502bb-201f-4d5d-9b0d-9993b55b7ca6","range":0,"rating":3,"reply":"Thanks, Juan! We know convenience and safety are important when selecting a storage facility and are thrilled we were able to provide that for you. We'd love to hear how we could earn 5 stars from you. If there's something that we can do to improve your experience, please feel free to give us a call at (720) 789-9367.\n","replyTime":"2021-08-26T07:52:00","review":"I like the units here (all indoors) the location is convenient and safe but the trash isn’t for tenants and using it will result in a 50 dollar fine which I think ridiculous. Like another reviewer said my name is also wrong in the system.","source":"Google","submissionTime":"2021-07-30T00:00:00","userName":"Juan S."},{"reviewId":"9d22c9e0-c191-4c13-b8fa-0f61a102de7b","range":0,"rating":3,"reply":null,"replyTime":null,"review":"Elevators hardly ever work..On expensive side.","source":"Google","submissionTime":"2021-07-19T00:00:00","userName":"Natasha D."},{"reviewId":"40087361-0e0a-4908-bca5-6c550c0993a0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Natalie is super friendly, professional and responsive!","source":"Google","submissionTime":"2021-07-10T00:00:00","userName":"Private P."},{"reviewId":"9b89217e-d3d7-4b38-ab85-965b9e83251c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I was provided with a unit over the phone and the call took less than 15 minutes. It was so easy. Natalie was so helpful and friendly. The price for my unit was very reasonable!","source":"Google","submissionTime":"2021-07-10T00:00:00","userName":"The L."},{"reviewId":"4f46aba8-da3e-42c4-b9bb-7564e64e0099","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Tyler was great! Walked me through the available options and answered all of my questions. Would recommend!","source":"Google","submissionTime":"2021-07-07T00:00:00","userName":"Jonathan S."},{"reviewId":"f242426d-9226-4401-9c82-abbf787d9bc5","range":0,"rating":3,"reply":"Hi Eadh, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage? ","replyTime":"2019-09-15T15:53:00","review":"Staff was nice though she put my name wrong in their system. Nice building, all indoor storage, with after hours code entry. Insurance policy doesn't cover water damage so that makes me a bit nervous. Price hikes are ridiculous as any storage service. (Up $75/month in less than two years so far.) Best storage I've used so far.","source":"Google","submissionTime":"2021-06-29T00:00:00","userName":"EAdH C."},{"reviewId":"046cf99a-a0f7-4e22-8600-fd17d9e07932","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Natalie, was kind and helpful from the phone call I placed through to the move-in. The facility is CLEAN and a/c! I have no worries about my stuff being safe there. Thank you again for your help through this process, truly a big help!","source":"Google","submissionTime":"2021-06-29T00:00:00","userName":"Daniel O."},{"reviewId":"926fa7b8-8ca0-44d7-80d7-0a59901ecf63","range":0,"rating":5,"reply":"Hi Oscar! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Your comment about the site being to clean made us laugh! Thank you for the 5-star rating!","replyTime":"2020-05-14T19:00:00","review":"The manager Tara is absolutely wonderful!","source":"Google","submissionTime":"2021-06-21T00:00:00","userName":"Hannah B."},{"reviewId":"04d2c831-7da0-4271-9177-8ea234474e78","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Natalie was very friendly and professional and through with her customer service and assistance. She provided a map however, even walked me to each unit so I can locate them at once and very helpful. I appreciate this kind of customer service.","source":"Google","submissionTime":"2021-06-10T00:00:00","userName":"Gracie A."},{"reviewId":"b5605bf3-c950-41dd-9bc0-1153e901039b","range":0,"rating":5,"reply":"Hi Amanda, thank you for your review. We're glad Natalie helped you through the whole process. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-05-24T11:41:00","review":"Natalie helped me through the whole process of what can and cannot be done and was very helpful! I also appreciated how she even took the time to help me find my unit!","source":"Google","submissionTime":"2021-05-20T00:00:00","userName":"Amanda O."},{"reviewId":"50eb7153-ba3d-4a9a-aa62-75b1b1520ef5","range":0,"rating":5,"reply":"Thanks for the great review, Teri! We're glad Natalie was friendly and helpful. Please call us at (720) 789-9367 if you have any questions!","replyTime":"2021-05-21T12:24:00","review":"Natalie represents Extra Space Storage very well. Friendly and helpful. Excellent communication!","source":"Google","submissionTime":"2021-05-18T00:00:00","userName":"Teri B."},{"reviewId":"0ee3bc58-81de-493d-a5a2-9b845b4c1bd4","range":0,"rating":5,"reply":"Hi La Taunya, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-05-13T00:50:00","review":"Clean, clean, clean!  Perfect size for my needs and staff was very friendly and helpful.  Moving out was a breeze.  This will be my go to storage facility from here on out.","source":"Google","submissionTime":"2021-05-16T00:00:00","userName":"La T."},{"reviewId":"bdff6eb4-0a6e-4bc0-9739-0e7dd5a8e523","range":0,"rating":4,"reply":"Thanks for the review, Berit! We are so happy we could meet your storage needs at Extra Space Storage.Feel free to reach out at any time at 888-storage.\n","replyTime":"2021-05-14T16:53:00","review":"Very good, amazing office staff","source":"Google","submissionTime":"2021-05-13T00:00:00","userName":"Berit W."},{"reviewId":"5bfb1465-0bbe-4108-8153-b6e4fde96b9b","range":0,"rating":5,"reply":"Thank you for your feedback, Shawn! We love to hear that our customers are happy with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-05-14T13:21:00","review":"Great value. Staff is friendly and helpful. Location is great. Plenty of carts to move your stuff. What else could you ask for?","source":"Google","submissionTime":"2021-05-13T00:00:00","userName":"Shawn M."},{"reviewId":"e6177a08-e6eb-4588-ad1a-e24114d357f9","range":0,"rating":5,"reply":"Your rating means so much to us, Garett! Thank you for choosing Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-04-19T15:16:00","review":"Quick fast process to apply. Friendly staff.","source":"Google","submissionTime":"2021-04-16T00:00:00","userName":"Garett H."},{"reviewId":"d6ef964e-f56c-4961-b2ab-c37af3cc61c8","range":0,"rating":5,"reply":"Thank you for your feedback, Sean! Providing renters with clean and secure facilities is our top priority. We're glad Diana was able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-03-25T13:50:00","review":"Diana was awesome! Very easy to work with. Property is very clean and well secured. Perfect!","source":"Google","submissionTime":"2021-03-24T00:00:00","userName":"Sean P."},{"reviewId":"51016fa3-a5ce-400b-83ea-2667ba5f10d5","range":0,"rating":3,"reply":"We appreciate your feedback, Joshua. We'd love to hear more details on what happened here. Please call us at 888-storage so that we can better assist you.","replyTime":"2021-03-05T10:46:00","review":"Woohoo what a wild array of materials slapped together to coax folks outta their things.... Ever wonder how much these places profit from others misfortune? Big money here ppl! Reserve your unit now going fast","source":"Google","submissionTime":"2021-03-05T00:00:00","userName":"Joshua H."},{"reviewId":"904dada5-7a48-45e1-b046-be4e1988842a","range":0,"rating":5,"reply":"Thank you for the kind words, Myron! We're committed to providing excellent customer service. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future!\n","replyTime":"2021-03-08T18:01:00","review":"The experience with Extra Space was copacetic!","source":"Google","submissionTime":"2021-03-01T00:00:00","userName":"Myron W."},{"reviewId":"fb4c41a6-49a8-4276-b6b8-6380107ea766","range":0,"rating":5,"reply":"We are thrilled you had a 5-star experience at Extra Space Storage, Joseph!  Please give us a call at 888-storage if you need further assistance with your storage needs.","replyTime":"2021-03-06T16:10:00","review":"Great place. If I ever need storage again this is where I will be going.","source":"Google","submissionTime":"2021-02-27T00:00:00","userName":"Joseph C."},{"reviewId":"51408fff-45a7-41cd-acb8-9ffe95a6a121","range":0,"rating":5,"reply":"Hi Leslie, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-02-28T09:36:00","review":"Awesome and spotlessly clean as always!!! Thank you ExtraSpace Storage!????","source":"Google","submissionTime":"2021-02-23T00:00:00","userName":"Leslie R."},{"reviewId":"c06e0ea6-c163-46c3-b430-3dc811e38ba3","range":0,"rating":5,"reply":"Thanks, Fitsum. We are thrilled you had a great experience with Extra Space Storage. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future!","replyTime":"2021-02-25T18:49:00","review":"They are so great!","source":"Google","submissionTime":"2021-02-20T00:00:00","userName":"Fitsum B."},{"reviewId":"fb207e86-a3cd-4e8e-b645-1f11895a41a8","range":0,"rating":5,"reply":"Thank you for the kind words, Grims! We're committed to providing excellent customer service. We're glad our team helped you with all your needs. Stop by the office if you need anything. \n","replyTime":"2021-02-18T12:54:00","review":"Excellent customer service. Help me with all my needs.","source":"Google","submissionTime":"2021-02-18T00:00:00","userName":"Grims R."},{"reviewId":"f0db9e38-cd33-48d3-a525-40cee8f2dd0c","range":0,"rating":5,"reply":"Hi George, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Providing renters with clean and secure facilities is our top priority. We are so glad you are satisfied with your rental rate! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n\n","replyTime":"2021-02-20T10:06:00","review":"The office person was very friendly and helpful. The facility is very clean and secure. The price is very competitive.","source":"Google","submissionTime":"2021-02-09T00:00:00","userName":"George S."},{"reviewId":"2eacb06d-692a-46fa-8e3d-5ba756985f25","range":0,"rating":5,"reply":"Hi Geoff, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-02-20T08:36:00","review":"Great place to rent and store. Staff is incredibly friendly and helpful.","source":"Google","submissionTime":"2021-02-08T00:00:00","userName":"Geoff W."},{"reviewId":"626b6cc1-5e5f-4a9e-a734-2a15dabc8194","range":0,"rating":5,"reply":"Thanks, Jill! We know convenience and cleanliness are important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-02-18T12:23:00","review":"Great storage! Extremely clean. Carts are available right by the door. Convenient parking. Book online for special pricing- 1st month free.","source":"Google","submissionTime":"2021-02-05T00:00:00","userName":"Jill P."},{"reviewId":"d7587412-f69a-46a7-8ad2-3317523bdf07","range":0,"rating":5,"reply":"Thank you for your feedback, Gary! Providing renters with clean and secure facilities is our top priority. We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything. ","replyTime":"2021-02-17T11:57:00","review":"The facility is very clean and secure. The staff was very friendly and helpful","source":"Google","submissionTime":"2021-02-04T00:00:00","userName":"Gary S."},{"reviewId":"622d0a38-2b8f-4cb9-a478-97004968fb92","range":0,"rating":5,"reply":"Hi Brian, thank you for your review. We're glad Tara was able to help! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-02-16T14:06:00","review":"Tara was very helpful and deserves a raise!","source":"Google","submissionTime":"2021-02-04T00:00:00","userName":"Brian M."},{"reviewId":"58cb372e-6477-45cf-9573-e981a96f2e59","range":0,"rating":5,"reply":"Thank you for the review, Chad! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-02-02T12:29:00","review":"I cant believe how easy and painless this was to get done... Start to finsh 30 min.  Thats looking them up online , to calling asking a question , completing contracts online and paying , driving there and checking all codes and keys, ....boom 30 min....thank you","source":"Google","submissionTime":"2021-02-01T00:00:00","userName":"Chad R."},{"reviewId":"4372dc00-1b8f-4e1d-ab99-23764a7f24d9","range":0,"rating":5,"reply":"Hi Nathan, thank you for your review. We're glad Diane welcomed you and explaining all you needed to know. Stop by the office if you need anything. ","replyTime":"2021-01-31T10:47:00","review":"Diane did such a great job of welcoming us and explaining all we need to know. Thanks Diane.","source":"Google","submissionTime":"2021-01-30T00:00:00","userName":"Nathan P."},{"reviewId":"77b450a9-d6fb-4e06-be9b-71d66b0e92e0","range":0,"rating":5,"reply":"Hi Jordyn, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-01-30T09:44:00","review":"Super nice and easy. The building is very clean. Probably my favorite storage facility I've used","source":"Google","submissionTime":"2021-01-29T00:00:00","userName":"Jordyn B."},{"reviewId":"56867627-b774-482e-914c-05a43df255e6","range":0,"rating":5,"reply":"Thank you so much for your kind words, Jill. We really appreciate you taking the time to share your experience with us. Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions!\n","replyTime":"2021-01-29T11:09:00","review":"Extra Space Storage is a great place to store your things. We have changed units a couple of times and they office was very easy to work with. All of the transfer paperwork was handle online and over the phone and the process was seamless. The management staff is so easy to work with and the entire building is very clean and very safe. I highly recommend them.","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"Jill B."},{"reviewId":"93a2d5ac-c5a1-4cf9-b8cb-be347c976a1f","range":0,"rating":5,"reply":"Thank you for the kind words, Sunni. We're glad Diane was very personable and made your storage worth it! Our team is here to serve you, so give us a call at (720) 789-9367 if you need any future assistance.\n","replyTime":"2021-01-27T18:15:00","review":"Great place! Diane was awesome, very personable and made my storage worth it! And cost was right!","source":"Google","submissionTime":"2021-01-26T00:00:00","userName":"Sunni S."},{"reviewId":"d52c0396-7dea-44f1-8273-2dda428cc6af","range":0,"rating":5,"reply":"Thank you for the excellent rating, K! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Dianna was extremely helpful, found you a closer space, and came down personally to make sure the location and space were acceptable. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-01-27T18:12:00","review":"I chose to use the online option to rent my space. The process was easy and it only took 10 minutes to complete. When went to view the location and drop off my fist load, I found the facility clean and the space clean, as well, although the location was further away from the elevator than I wanted. I went to the front desk and was warmly greeted by Dianna, who was extremely helpful and found me a closer space. She even came down personally to make sure the location and space were acceptable. I’m very pleased with the process, so far.","source":"Google","submissionTime":"2021-01-26T00:00:00","userName":"K G."},{"reviewId":"ac69919c-71e0-4d2d-a506-a3b6c889e5d4","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ryan! We're happy we were able to provide a smooth rental experience. Stop by the office if you need anything. ","replyTime":"2021-01-25T11:47:00","review":"Over the phone lease setup was fast, easy, and painless. Thank you so much.","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Ryan K."},{"reviewId":"da3952f4-0d16-4bd6-9674-ee724033ba43","range":0,"rating":5,"reply":"Hi Hannah, we're glad our team made it quick, easy, and painless. Providing renters with clean and secure facilities is our top priority. We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-01-23T11:31:00","review":"Will definitely be coming back for my storage needs. The staff made it quick, easy, and painless in getting my unit set up and closing it as well. The building was secure, clean and dollies were always available. The employees were professional and down to earth with all of my visits.","source":"Google","submissionTime":"2021-01-21T00:00:00","userName":"Hannah F."},{"reviewId":"2a7a923c-d1ac-4a44-b97c-63761ff99b06","range":0,"rating":5,"reply":"Thank you for the review, Steven! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Tara reflects that! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-01-20T13:37:00","review":"Great service, nice clean facility, great prices. Tara was very informative and helpful. She called me the morning we were supposed to move in to remind me that it was move in day. She walked us through the facility to make sure we knew our way around and where our unit was.","source":"Google","submissionTime":"2021-01-20T00:00:00","userName":"Steven R."},{"reviewId":"38534f2b-fc3d-4f3d-a431-e0ecb72fdf18","range":0,"rating":5,"reply":"Thank you for the review, Zhian! We pride ourselves on having a friendly, accommodating staff and are so happy Tara and Diana were able to assist you! We're always here to help at 888-storage.","replyTime":"2021-01-19T14:13:00","review":"Tara and Diana were very nice and helpful here. This is a very clean and professional business. Best prices in town also!!","source":"Google","submissionTime":"2021-01-19T00:00:00","userName":"Zhian E."},{"reviewId":"ef7a47f8-4c89-407e-bbf2-41e4c0b3b5e6","range":0,"rating":5,"reply":"Hi Linda, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage if there is anything else we can do to assist you!? \n","replyTime":"2021-01-14T09:04:00","review":"Very clean storage units. Great prices and excellent staff.","source":"Google","submissionTime":"2021-01-13T00:00:00","userName":"Linda L."},{"reviewId":"359bd919-3f98-4e4f-afba-1a840d2c0d05","range":0,"rating":5,"reply":"Chad, we are so happy to hear that Diana could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-01-03T08:12:00","review":"Very happy with everything! Renting a unit was very smooth. Diana was great to work with. She was very pleasant, and made it very easy to move in. She was willing to show me several units, and was patient with me while I took measurements. The service made all the difference. Thank you!","source":"Google","submissionTime":"2021-01-02T00:00:00","userName":"Chad L."},{"reviewId":"adb9e8c7-ce4e-4dc0-9c7d-cba10ef19ede","range":0,"rating":5,"reply":"Thank you so much for your kind words, Kendra. We really appreciate you taking the time to share your experience with us. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything. \n","replyTime":"2020-12-30T17:58:00","review":"Great move in experience.  Also, I feel like my belongings are safe.","source":"Google","submissionTime":"2020-12-30T00:00:00","userName":"Kendra S."},{"reviewId":"bfa933a6-1603-4212-830a-2827dedf50f4","range":0,"rating":5,"reply":"Wow, thanks for the great review La! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (720) 789-9367. ","replyTime":"2020-12-28T08:03:00","review":"Great storage location! Excellent customer service!","source":"Google","submissionTime":"2020-12-27T00:00:00","userName":"LA R."},{"reviewId":"dfebb964-47ec-4e6b-9059-13452c077328","range":0,"rating":5,"reply":"Hi John, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2020-12-23T12:11:00","review":"Very clean and well maintained! The staff are also extremely helpful and friendly!","source":"Google","submissionTime":"2020-12-22T00:00:00","userName":"john g."},{"reviewId":"46ec2942-454e-4b76-9666-476aed8499aa","range":0,"rating":5,"reply":"Thank you for the excellent rating, Colin! We're happy we were able to provide a smooth rental experience. We're glad our manager went over the details and got you setup. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2020-12-23T12:09:00","review":"The online reservation system is very easy to use and helpful. I got a call nearly immediately from a rep to go over the details and get me setup.","source":"Google","submissionTime":"2020-12-22T00:00:00","userName":"Colin A."},{"reviewId":"f42ae0f8-b017-46c1-96d9-354d02538aa8","range":0,"rating":5,"reply":"Dani, thank you for the 5-star review! We are so glad you are satisfied with your rental rate and experience. Let us know if we can?do anything else to?assist you at 888-storage.","replyTime":"2020-12-21T11:52:00","review":"Staff is friendly and helpful. Competitive rates.","source":"Google","submissionTime":"2020-12-20T00:00:00","userName":"Dani G."},{"reviewId":"5263f18a-89b0-4b10-83ff-48ede0d4fdc2","range":0,"rating":5,"reply":"Hi Joel, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Tara and Diana! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2020-12-12T09:08:00","review":"Definitely one of the best, of not THE best storage facilities in the Western U.S. and I highly recommend. I greatly appreciate the care and professionalism of Tara and Diana!","source":"Google","submissionTime":"2020-12-11T00:00:00","userName":"Joel A."},{"reviewId":"3d60b3fb-107f-4b36-b4e3-43dd224613d0","range":0,"rating":5,"reply":"Hi, Michel. Thank you for leaving us a rating! Your feedback means a lot to us! ","replyTime":"2020-05-20T14:25:00","review":"First class customer appreciation. Going the extra mile to help/support customers. Special kudos to Tara and Deanna. Thank you!","source":"Google","submissionTime":"2020-11-09T00:00:00","userName":"Michel B."},{"reviewId":"ccc7c571-c5da-467a-875f-f867e5ad81bc","range":0,"rating":5,"reply":"Thank you for the review, Chantelle! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. If there is anything we can do to improve your experience, please call us at 888-storage!","replyTime":"2020-11-10T11:36:00","review":"The staff was friendly the location was okay","source":"Google","submissionTime":"2020-11-09T00:00:00","userName":"chantelle c."},{"reviewId":"3160ca79-7836-4592-aa91-d2ec79fe070a","range":0,"rating":5,"reply":"Hi, Ashleigh. Thank you for leaving a positive rating. We're so grateful to have customers like you. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-11-08T13:11:00","review":"Thank you so much for your help!! You all are super amazing!","source":"Google","submissionTime":"2020-11-07T00:00:00","userName":"Ashleigh C."},{"reviewId":"5477985a-434f-4bfc-9755-1ec09d98c83e","range":0,"rating":4,"reply":"Hello, Nc. Thank you so much for the positive review, it means a lot to our team! If you have any questions, feel free to stop by or give us a call at 888-storage.","replyTime":"2020-11-03T13:46:00","review":"Honest, informative and welcoming.","source":"Google","submissionTime":"2020-11-02T00:00:00","userName":"Nc I."},{"reviewId":"5ba5f2c3-1391-4293-bcc4-8eeb1d8b76f3","range":0,"rating":5,"reply":"Hi James, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tara! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.\n","replyTime":"2020-11-03T16:22:00","review":"I really appreciated all that Tara did to help me get my storage unit. Tara is extremely professional and very friendly as well. I am a return customer and recently became a senior citizen so Tara informed me that I was eligible for a discount. Thank you Tara I am very grateful for your help.","source":"Google","submissionTime":"2020-11-02T00:00:00","userName":"James S."},{"reviewId":"edd89dd1-006f-4751-bb72-94d6ccd9de8a","range":0,"rating":5,"reply":"Hi James, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tara! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-02-18T11:49:00","review":"I really appreciated all that Tara did to help me get my storage unit. Tara is extremely professional and very friendly as well. I am a return customer and recently became a senior citizen so Tara informed me that I was eligible for a discount. Thank you Tara I am very grateful for your help.","source":"Google","submissionTime":"2020-11-02T00:00:00","userName":"JC S."},{"reviewId":"c247dbe3-67a5-4565-a86b-09d3473a5bc0","range":0,"rating":5,"reply":"Thank you for the excellent rating, George! Don’t hesitate to reach out if you need anything!","replyTime":"2020-10-09T16:03:00","review":"Well maintained,  and the people who run it are friendly.","source":"Google","submissionTime":"2020-10-30T00:00:00","userName":"George V."},{"reviewId":"29477e7d-7a0f-4edc-b05d-da86f9820941","range":0,"rating":5,"reply":"Hi Wethepeople, thank you for your review! We're so happy to hear that your experience with our team and the cleanliness of the facility has been positive! Please call 888-STORAGE if you have any questions.","replyTime":"2020-09-28T14:33:00","review":"Nice clean place. Staff was very friendly and helpful.","source":"Google","submissionTime":"2020-09-27T00:00:00","userName":"WeThePeople -."},{"reviewId":"c5c03380-fc9f-440b-bc8e-f9d1886db54f","range":0,"rating":5,"reply":"Our team is grateful for your rating, Michael! Please stop by our office or call us at (720) 789-9367 if you have any questions. ","replyTime":"2020-09-22T15:08:00","review":"helpful staff clean units no contact renting affordable prices thank you","source":"Google","submissionTime":"2020-09-24T00:00:00","userName":"Michael B."},{"reviewId":"82c64107-cc14-4e02-9384-0fc9330dcc2a","range":0,"rating":5,"reply":"Hi Arik, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Let us know if you need any future assistance!","replyTime":"2020-09-23T13:46:00","review":"Clean new building, friendly staff, amazing rates, even has a view!!!  But if you sign up i was here first dont scuff my walls when you move in haha","source":"Google","submissionTime":"2020-09-23T00:00:00","userName":"Arik B."},{"reviewId":"932661b3-dd93-42c5-8644-26c8d7e7c6fe","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! Let us know if you need any future assistance, Kelly! ","replyTime":"2020-09-23T11:19:00","review":"So easy and affordable. I loved that there were carts available to move heavy stuff- I do wish that the carts had brakes for the wheels since this location is on an incline. It was really hard to get the carts to stand still while I loaded them by myself.","source":"Google","submissionTime":"2020-09-22T00:00:00","userName":"Kelly T."},{"reviewId":"e8a01deb-8be3-4605-adac-990c4efe1c65","range":0,"rating":5,"reply":"Thank you, Sarah! We pride ourselves on keeping our storage facility clean, organized, and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need anything!? \n","replyTime":"2020-09-02T15:50:00","review":"The manager was so super friendly.  The area was very well lit up.  Had to have a code to enter so that just anyone can't get in.  The spaces are very nice too.   And its in a great location.","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"Sarah D."},{"reviewId":"5c03db24-25b8-42d5-94b4-11bde783b10d","range":0,"rating":5,"reply":"Hi Sarah, thank you for your review! We're so happy to hear that your experience with our staff and the cleanliness of the facility has been positive. Give us a call at 888-STORAGE if you need anything else!","replyTime":"2020-08-28T18:32:00","review":"Nice new facility! Very clean and great staff.","source":"Google","submissionTime":"2020-08-28T00:00:00","userName":"Sarah W."},{"reviewId":"f87e778f-d8a3-4510-9dad-dc28dcfe6062","range":0,"rating":5,"reply":"We're thrilled you had a great experience, Matt. Thank you for choosing Extra Space Storage and please let us know if you have any questions.","replyTime":"2020-08-27T12:28:00","review":"Super staff; very thorough and helpful.","source":"Google","submissionTime":"2020-08-27T00:00:00","userName":"Matt C."},{"reviewId":"c8e18a39-7265-48e4-a2df-aeefd9f68dbd","range":0,"rating":5,"reply":"We're so excited to have you back at Extra Space Storage, Dayle. We do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business! It's great that Tara was outstanding and made the process quick and easy. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! As always, give us a call if you need anything. ","replyTime":"2020-08-05T12:10:00","review":"Most affordable storage in town. And they have excellent specials as well. This is my second experience renting from Extra Space, but my first at this location. My first experience was no where near as pleasant as this one. I’m very glad I switched locations. Tara is outstanding! She puts you at ease very quickly and makes the whole process seamless and effortless. Which is truly appreciated when in the middle of a stressful move. I have even recommended this location to my friends who also loved the experience. As a real estate agent, it’s important to have some options for your clients. I’ll be recommending this location in all my transactions!","source":"Google","submissionTime":"2020-08-05T00:00:00","userName":"Dayle C."},{"reviewId":"07f50582-71cc-4c99-8917-c3cba3e33dda","range":0,"rating":5,"reply":"Thank you for the kind words, Chris. We're glad Tara answered all of your questions and made this as easy as possible.  Our team is here to serve you, so give us a call at (720) 789-9367 if you need any future assistance.\n","replyTime":"2020-08-01T15:58:00","review":"Tara was amazing answering all of our questions and making this as easy as possible. Great atmosphere and is very helpful.","source":"Google","submissionTime":"2020-08-01T00:00:00","userName":"chris k."},{"reviewId":"3874fd7b-73c6-470a-8d1b-9f812740c022","range":0,"rating":5,"reply":"Thanks for choosing Extra Space, Jonathan! We're pleased to hear you've had a positive experience throughout the rental process. Please stop by the office or give us a call if there is anything else we can do for you.","replyTime":"2020-07-30T15:56:00","review":"Super friendly, fair price, and an extremely easy process!","source":"Google","submissionTime":"2020-07-30T00:00:00","userName":"Jonathan M."},{"reviewId":"5c85438c-d2ce-402e-925b-a4f223b7f9b3","range":0,"rating":5,"reply":"Hi Chelsea, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities, and great customer service. Thanks for the great review. Please stop by the office if you need anything!","replyTime":"2020-07-30T12:34:00","review":"Move in was really easy, customer service was outstanding and the facility is way cleaner than other storage units I've rented in the past. Lastly the price was the most affordable for the size.","source":"Google","submissionTime":"2020-07-29T00:00:00","userName":"Chelsea W."},{"reviewId":"a07c6d01-6c06-4dfd-9c4d-104485f899ad","range":0,"rating":5,"reply":"Thank you for the excellent rating, S. We are glad Tara was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2020-07-28T11:49:00","review":"First time renting a storage unit and Tara the associate who helped me got me situated and done in less then 5min. Seriously took me longer to brush my teeth this morning... \n\nThanks Tara!","source":"Google","submissionTime":"2020-07-27T00:00:00","userName":"S Y."},{"reviewId":"9075fa45-c2b8-4073-b558-de0792f3aa7f","range":0,"rating":5,"reply":"Thanks for taking the time to leave a review for us, Ian! We're so happy you had a positive experience with our manager and thank you for delivering to our facility.","replyTime":"2020-07-21T11:46:00","review":"Just a delivery guy, not a customer. The office is clean and the manager is really nice.","source":"Google","submissionTime":"2020-07-20T00:00:00","userName":"Ian W."},{"reviewId":"3f520fa3-9c6f-4141-a59a-64a36d995db0","range":0,"rating":5,"reply":"Hi Harley, thank you for your review. We're glad Tara was very easy to work with, knew what needed to be done, and was able to handle your new move in all over the phone. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-07-12T14:24:00","review":"Tara was very easy to work with. Knew what needed to be done and was able to handle my new move in all over the phone.","source":"Google","submissionTime":"2020-07-12T00:00:00","userName":"Harley S."},{"reviewId":"9dd6f6bd-f3ae-4532-8b74-9d77cd83b55b","range":0,"rating":5,"reply":"Hi Susan, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! Thanks for recommending Extra Space Storage! \n","replyTime":"2020-07-11T12:39:00","review":"So clean and the price is fantastic! Great staff! I highly recommend.","source":"Google","submissionTime":"2020-07-11T00:00:00","userName":"Susan Y."},{"reviewId":"76599beb-fed7-4ac4-86ca-c9436115ee9a","range":0,"rating":5,"reply":"Thank you, Troy! We pride ourselves on keeping our storage facility clean, organized, and well lit and are thrilled to hear your experience reflects that! Thank you for choosing Extra Space!","replyTime":"2020-06-30T15:53:00","review":"Super clean facility with good lighting and great service. Reserving and leasing were quick and easy.","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Troy H."},{"reviewId":"ebba2c86-d4f3-4b7e-877a-811b14c6a73f","range":0,"rating":5,"reply":"Thank you for your feedback, T! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Thank you for the 5-star rating!","replyTime":"2020-06-23T10:48:00","review":"Great service. Clean and secure place to store.","source":"Google","submissionTime":"2020-06-23T00:00:00","userName":"T K."},{"reviewId":"9fb9beb7-fc4e-4333-9272-04664abc8d7b","range":0,"rating":5,"reply":"Hi Josh, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tara and Diana! We really appreciate the recommendation as well as the 5-star review! Thank you for choosing Extra Space Storage for your storage needs. \n","replyTime":"2020-06-19T12:31:00","review":"Tara and Diana are both very helpful, knowledgeable, friendly, and easy to work with. The process for securing a storage unit was fast, easy, and convenient! I submitted my request online, received a phone call almost immediately, and was able to get all the information necessary to make sure I was renting the right unit for my needs.\n\nAs you all may know, moving from one place to another can have many different challenges, one of which is lining up the move-in date with the move-out. Well, my move-in date for my new place is after the move-out date for my current place. The ease of being able to set up a place for all my stuff really helped decrease my stress level during these times. \n\nThank you so much! I highly recommend using this company :)","source":"Google","submissionTime":"2020-06-18T00:00:00","userName":"Josh B."},{"reviewId":"3cdc1da7-ffb9-4701-b075-492a6d8fc156","range":0,"rating":5,"reply":"Thanks for leaving a positive rating, Jose Alejandro! It means so much to our team. ","replyTime":"2020-06-19T12:25:00","review":"Perfect facilities, great price and great customer service, and there are open rigth now!!","source":"Google","submissionTime":"2020-06-18T00:00:00","userName":"Jose A."},{"reviewId":"77953072-d6b9-4fd4-b523-60a66c38c323","range":0,"rating":5,"reply":"Thank you for the excellent rating, Sangbum! We're happy we were able to provide a smooth rental experience. Let us know if we can?do anything else to?assist you!","replyTime":"2020-06-18T12:11:00","review":"seamless process. very pleased with the rental!","source":"Google","submissionTime":"2020-06-17T00:00:00","userName":"Sangbum K."},{"reviewId":"a5819597-24b1-4620-9fd1-6a9dc3a8684d","range":0,"rating":5,"reply":"We appreciate the review, Michael! We're so thrilled you have had a positive experience with Diana. We’re glad you chose Extra Space!","replyTime":"2020-06-12T10:35:00","review":"Great location. Diana was very helpful.","source":"Google","submissionTime":"2020-06-12T00:00:00","userName":"Michael G."},{"reviewId":"bd204e53-d99a-4b84-8706-f24fa89e4531","range":0,"rating":5,"reply":"Hi Oscar! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Your comment about the site being to clean made us laugh! Thank you for the 5-star rating!","replyTime":"2020-05-14T19:00:00","review":"The manager Tara is absolutely wonderful!  It is too clean though, it makes me uncomfortable. The grouch needs trash to set the mood.","source":"Google","submissionTime":"2020-04-30T00:00:00","userName":"Oscar T."},{"reviewId":"453eb22c-7a43-4cfb-b70a-b3568827c617","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Michael! We're so happy to hear Tera and Diana were able to make your rental process fun! Thank you for recommending Extra Space Storage!","replyTime":"2020-03-18T15:48:00","review":"Tera, and Diana were off the hook. Funny AF. I would recommend!!!!","source":"Google","submissionTime":"2020-03-17T00:00:00","userName":"Michael M."},{"reviewId":"8479b585-ce19-45da-b7ff-2e54e343e5c3","range":0,"rating":5,"reply":"Thank you for the kind words, Brandy. We're glad Tara was able to help! Our team is here to serve you, so give us a call at (720) 789-9367 if you need any future assistance.\n","replyTime":"2020-03-16T13:07:00","review":"Tara is amazing!","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Brandy R."},{"reviewId":"86ecfcd2-ef1f-4b25-9680-e1b832e9d695","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Lisa! \n\n","replyTime":"2020-03-16T12:07:00","review":"Great staff and easy access to storage","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Lisa M."},{"reviewId":"6bec7c89-a450-417a-a5ba-8c75ca1f1692","range":0,"rating":5,"reply":"Hi Bryon, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (720) 789-9367 or stop by the office if you need anything!\n","replyTime":"2020-03-07T10:57:00","review":"Excellent service and Storage","source":"Google","submissionTime":"2020-03-07T00:00:00","userName":"Bryon M."},{"reviewId":"44c550fd-2eba-4edd-9e81-d0f96f319568","range":0,"rating":5,"reply":"Hi Nicholas, we're glad our team was able to help! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by the office if you need anything. \n \n","replyTime":"2020-03-07T13:14:00","review":"Staff was very helpful. Facility was clean and new","source":"Google","submissionTime":"2020-03-07T00:00:00","userName":"Nicholas R."},{"reviewId":"943ad167-af77-486b-8c06-edfcbf77a1a5","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Duck! We pride ourselves on having a helpful, knowledgeable staff and are thrilled to hear your experience with Tara reflects that. Don't hesitate to reach out if you need anything!","replyTime":"2019-09-08T15:40:00","review":"The store manager is very helpful and knowledgeable .  She is a great asset to this location,  certainly a sunshine!","source":"Google","submissionTime":"2020-03-05T00:00:00","userName":"Duck H."},{"reviewId":"37d51687-49db-49da-99d0-57c9ff679abf","range":0,"rating":5,"reply":"No Malice Autosport, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2020-03-05T16:36:00","review":"The place is very clean and bathroom is well kept! The staff is very attentive and appreciated....","source":"Google","submissionTime":"2020-03-05T00:00:00","userName":"No M."},{"reviewId":"3c1cef17-ce7f-4a85-8cde-a8ccb1981e2e","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Jun. We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Let us know if we can do anything else to assist you.","replyTime":"2020-03-05T16:39:00","review":"Best storage in the West! The customer service is second to none. Thanks","source":"Google","submissionTime":"2020-03-05T00:00:00","userName":"Jun C."},{"reviewId":"e2369b15-ed7d-4428-a6c5-62b1745a4c79","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Kahn. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (720) 789-9367 or stop by the office if you need anything.","replyTime":"2020-03-05T16:35:00","review":"Amazing service here, Tara! I am a lifetime customer!","source":"Google","submissionTime":"2020-03-05T00:00:00","userName":"Kahn R."},{"reviewId":"22811844-aded-4567-9bfc-b84868115f39","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Dylan! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.  ","replyTime":"2020-03-03T10:37:00","review":"Friendly and quick!","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"dylan l."},{"reviewId":"649f20e5-2d92-4033-b5ed-792bfa664d1f","range":0,"rating":5,"reply":"Thank you for your feedback, Miss! Providing renters with clean and secure facilities is our top priority. Let us know if we can do anything to assist you! ","replyTime":"2020-03-02T15:43:00","review":"Love this place. Smooth move in, building is clean and secure and the staff is great!","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Miss M."},{"reviewId":"94ebe2c5-0b08-4461-a647-ea76a5809445","range":0,"rating":5,"reply":"Thank you for the positive review, Timothy! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (720) 789-9367 or stop by the office if you need anything.","replyTime":"2020-02-28T14:49:00","review":"The location of the facility is accessible including the unit I rented. Tara took the time to explain the details of the policy and contract which is much appreciated. Tara has exceptional customer service.","source":"Google","submissionTime":"2020-02-28T00:00:00","userName":"Timothy S."},{"reviewId":"d6c16c21-9f09-47bc-ba73-a1be82614c11","range":0,"rating":5,"reply":"Thanks for the kind words, Jorge! We're so glad we could provide an affordable solution to your storage needs. Let us know if we can do anything else to assist you!","replyTime":"2020-01-09T16:07:00","review":"The best storage so far and not only for views but pricing too! ??","source":"Google","submissionTime":"2020-01-09T00:00:00","userName":"Jorge Q."},{"reviewId":"1d45617f-a536-4b3a-bbc2-feaf2f2f6e67","range":0,"rating":5,"reply":"Hi James, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad Delvin was helpful and courteous. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-01-05T08:09:00","review":"Brand new facility. Very clean. Delvin was helpful and courteous. I would recommend this place to my mother it's so great.","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"JAMES E."},{"reviewId":"7bf0107e-5ff9-4b0f-bbcf-e64eb1485c23","range":0,"rating":5,"reply":"Thanks so much for your review, Morgan! We're so glad we could provide a safe and affordable solution to your storage needs. Our team is here to serve you so don't hesitate to reach out if you need any future assistance!","replyTime":"2020-01-05T06:02:00","review":"Weird location on the way to Parker but this is reflected in the price of the units. $50/mo for a 10x10 in Denver is pretty good. Indoor facility with good security (partly due to location)\n\nThe Asst manager in particular is extremely sweet and helpful.","source":"Google","submissionTime":"2020-01-03T00:00:00","userName":"Morgan L."},{"reviewId":"7de7964c-cfbf-415c-8ba9-2cbeb4a37cff","range":0,"rating":5,"reply":"Thank you so much for your kind words, Margo. We really appreciate you taking the time to share your experience with us. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're committed to providing excellent customer service. We're glad our team was able to help. Let us know if we can do anything to assist you! \n \n","replyTime":"2019-12-26T12:19:00","review":"We just moved into Extra Space Storage and have had a great experience so far. The facilities are very clean and the customer service is great. Everyone is very nice and helpful.","source":"Google","submissionTime":"2019-12-23T00:00:00","userName":"Margo B."},{"reviewId":"19915feb-27fa-433c-8798-8501466cbb41","range":0,"rating":5,"reply":"Joanna, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage!","replyTime":"2019-12-20T15:22:00","review":"Excellent!","source":"Google","submissionTime":"2019-12-20T00:00:00","userName":"Joanna B."},{"reviewId":"3afa65be-b7e3-4786-8316-fb00fe8e34f6","range":0,"rating":5,"reply":"Thank you for the kind words, Bippity. We're glad Tara and Delvin were able to help! Our team is here to serve you, so give us a call at (720) 789-9367 if you need any future assistance.\n","replyTime":"2019-12-19T12:11:00","review":"Tara and Delvin were great.","source":"Google","submissionTime":"2019-12-19T00:00:00","userName":"Bippity B."},{"reviewId":"d7db2a2d-8571-4355-b90c-59d3b886a9f3","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Sean. We are so happy to hear you?ve had a great experience doing a remote lease with Chris! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-11-08T13:43:00","review":"Had to do a remote sign up with chris he was very helpful and everything went smooth ??","source":"Google","submissionTime":"2019-11-08T00:00:00","userName":"Sean C."},{"reviewId":"932062b9-34bf-4249-a068-b7d52a6a0b72","range":0,"rating":5,"reply":"Hi Raul, thank you for your feedback! We aim to provide the highest level of customer service and are thrilled to hear your experience reflects that! Let us know if we can do anything else to assist you. ","replyTime":"2019-11-07T13:20:00","review":"Fantastic customer service. Great rates and everything was done perfectly for my needs","source":"Google","submissionTime":"2019-11-06T00:00:00","userName":"raul e."},{"reviewId":"65bf71d3-b72e-4927-a3b2-abbf619ba87a","range":0,"rating":5,"reply":"Thank you for the kind words, Steven. We're glad Tara was able to help and made the process incredibly easy! Our team is here to serve you, so give us a call at (720) 789-9367 if you need any future assistance.\n","replyTime":"2019-10-13T12:24:00","review":"Tara was fantastic! She made the process incredibly easy. Thanks for all your help","source":"Google","submissionTime":"2019-10-09T00:00:00","userName":"Steven R."},{"reviewId":"cc74e291-d265-48c6-9b49-7630851c4603","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback! We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience reflects that. We really appreciate you taking the time to share your experience with us. Let us know if we can do anything to assist you!","replyTime":"2019-10-13T12:23:00","review":"Knowledgeable staff great experience.","source":"Google","submissionTime":"2019-10-09T00:00:00","userName":"See y."},{"reviewId":"b223092e-fa2f-4741-865c-cd508fd576f1","range":0,"rating":5,"reply":"Hi Skipp, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We pride ourselves on having a professional, helpful staff and are thrilled to hear your experience reflects that. We appreciate you recommending us to your friends and family.\n\n","replyTime":"2019-10-06T11:25:00","review":"Super clean and brand new facility! Extremely helpful staff and professional rental office, very impressed with tour agent gave upon arrival, clean, indoor facility, will use and recommend to friends and family in the future!","source":"Google","submissionTime":"2019-10-05T00:00:00","userName":"Skipp L."},{"reviewId":"67b60b8d-740e-4d53-b485-920193524003","range":0,"rating":4,"reply":"We?re happy to meet your storage needs, William! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Let us know if we can do anything else to assist you!","replyTime":"2019-10-04T08:00:00","review":"It was easy to find and everyone was helpful","source":"Google","submissionTime":"2019-10-01T00:00:00","userName":"William C."},{"reviewId":"3ff33d4f-f412-454e-a520-ced6b0ff1bd9","range":0,"rating":5,"reply":"Your recommendation means a lot to us, Darcy! We're so glad Tara was able to meet your storage needs! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need any future assistance.","replyTime":"2019-09-13T07:37:00","review":"This site is very nice and Tara, the manager, is very easy to work with! Would definitely recommend!","source":"Google","submissionTime":"2019-09-11T00:00:00","userName":"Darcy C."},{"reviewId":"0ea8282a-ea7a-4d06-b72c-4e6f7483338b","range":0,"rating":5,"reply":"Thank you for the kind words, Aaron. We're glad Tara was able to help! Our team is here to serve you, so give us a call at (720) 789-9367 if you need any future assistance.\n","replyTime":"2019-09-08T15:39:00","review":"Tara was great come see her!","source":"Google","submissionTime":"2019-09-02T00:00:00","userName":"Aaron F."},{"reviewId":"73bb3398-9f8e-4425-b0b1-d16676385749","range":0,"rating":5,"reply":"Hi Rrari, we appreciate you taking the time to share your experience with us! 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