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We’re delighted Andrew provided excellent, knowledgeable service and made such a positive impression. We’ll be sure to recognize him for his outstanding work.","replyTime":"2026-10-29T07:56:00","review":"Andrew provided EXCELLENT Customer Service! He was kind, patient, helpful and very knowledgeable. He brings a sense of “loving your job” which rarely exists anymore! Keep Andrew and please recognize him for a job WELL DONE! ??","source":"Google","submissionTime":"2026-10-28T00:00:00","userName":"Dee G."},{"reviewId":"c3477f62-22d2-4819-b0dd-f79e6e3322c6","range":0,"rating":5,"reply":"Thank you for sharing your experience, Armando! We're glad to hear that you enjoyed our service and found our Extra Space Storage facility clean and convenient.","replyTime":"2026-10-24T11:04:00","review":"Amazing service! 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Highly recommended.","source":"Google","submissionTime":"2026-10-23T00:00:00","userName":"Ben B."},{"reviewId":"d208a86e-ace8-4a92-afa0-e0621bc85d27","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback, Matt. We're glad to hear that your experience with Extra Space Storage was quick, easy, and professional!","replyTime":"2026-10-23T12:40:00","review":"Very professional and quick and easy!","source":"Google","submissionTime":"2026-10-23T00:00:00","userName":"Matt C."},{"reviewId":"bbb2521d-7b8c-4294-80d5-7d72dbbb5292","range":0,"rating":5,"reply":"Thank you for the kind words, John. We're glad Audrey was able to help you transfer your old storage unit to a new one. Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.","replyTime":"2020-01-05T08:30:00","review":"Andrew the manager was great!  He helped me select the correct unit and explained the app. He was extremely helpful. Thanks!","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"John F."},{"reviewId":"6e79c5a5-dd65-463e-b3f0-cea9b395e129","range":0,"rating":5,"reply":"Thank you, Jesus, for sharing your experience. We are glad to hear Andrew was so helpful and informative during your move-in, and we will share your kind words with him and the rest of our Extra Space Storage team.","replyTime":"2026-10-18T13:04:00","review":"Andrew was very helpful moving my stuff into storage.  Very informative and generous.  Thanks again ??","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Jesus B."},{"reviewId":"f97ac409-db8b-483c-9cf0-d06b1ebdf39a","range":0,"rating":5,"reply":"We are thrilled to hear that Andrew provided friendly service during your unit transfer and that you found our facility clean and secure. Thank you for recommending Extra Space Storage, Michael!","replyTime":"2026-10-17T14:47:00","review":"Andrew is awesome. Great service. Super friendly. Worked with us transfer of units. Place is super clean and safe. Definitely recommend.","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Michael R."},{"reviewId":"20a6c55c-bdf2-4d6b-982f-cce96f45cb03","range":0,"rating":5,"reply":"Thank you for sharing your experience and recommending Extra Space Storage, DeltaZero7. We are glad to hear your move-in was easy and that our facility met your expectations. We will be sure to share your kind words with Andrew and the team!","replyTime":"2026-10-14T12:42:00","review":"I had a great experience with Extra Space Storage! The facility was clean, secure, and well-maintained. Andrew was friendly, professional, and very helpful throughout the process. Everything was easy and stress-free, and I felt confident storing my belongings here. I highly recommend Extra Space Storage to anyone looking for a reliable and convenient storage solution!","source":"Google","submissionTime":"2026-10-14T00:00:00","userName":"DeltaZero7"},{"reviewId":"080e8c3a-6e48-439c-b424-6e47b888f33f","range":0,"rating":5,"reply":"Thank you for sharing your experience, Randie! We're glad to hear Andrew was so helpful and friendly.","replyTime":"2026-10-05T11:31:00","review":"Andrew was very informative, friendly and helpful!","source":"Google","submissionTime":"2026-10-05T00:00:00","userName":"Randie A."},{"reviewId":"14ce3ba6-e806-4832-93ea-0e6bab1b96fb","range":0,"rating":5,"reply":"Thank you for sharing your experience, Divine! We are glad to hear that Andrew was able to help you get your unit quickly.","replyTime":"2026-09-25T14:18:00","review":"Andrew was very helpful and very fast on getting me in with extra space and got my unit right away!","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Divine P."},{"reviewId":"f67a44c6-75a0-484c-999f-dd815d296dec","range":0,"rating":5,"reply":"Thank you for sharing your experience, Joshue. We are glad to hear that you received great service at Extra Space Storage!","replyTime":"2026-09-19T14:58:00","review":"Very happy with great service","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Joshue Z."},{"reviewId":"2863c466-350a-4c67-8dfb-a9013d39279b","range":0,"rating":5,"reply":"Thank you for sharing your experience with us, Neo! We appreciate you taking the time to highlight Andrew's helpful and patient service.","replyTime":"2026-09-25T10:24:00","review":"Andrew was very helpful, polite, and patient with all the questions I had and was very knowledgeable.","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Neo"},{"reviewId":"b1790695-41eb-4c75-81f2-6503d02f97be","range":0,"rating":5,"reply":"Thank you for sharing your experience, Amy! We're glad to hear our team was helpful and that you found our Extra Space Storage facility clean.","replyTime":"2026-09-25T10:21:00","review":"Super helpful staff & very clean facility!","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Amy C."},{"reviewId":"52433084-879f-4e79-86c9-42e6494b9194","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"They did great","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Lorena G."},{"reviewId":"1e880751-c440-4bb8-8e2d-4f2d235e2f37","range":0,"rating":5,"reply":"Thank you for sharing your experience, Betsy. We are glad our team was helpful and that your move-in and move-out processes were smooth at Extra Space Storage!","replyTime":"2026-09-15T10:56:00","review":"Easy move in/move out and helpful staff!","source":"Google","submissionTime":"2026-09-15T00:00:00","userName":"Betsy A."},{"reviewId":"8f39ab08-af30-489f-93c7-262bbfa30478","range":0,"rating":5,"reply":"Thank you for your 5-star review, Deb! We're glad to hear that setting up the app was easy for you and that you appreciate our team checking on your unit. ","replyTime":"2026-09-14T07:33:00","review":"They helped  me se up the app so easily. They always check my unit & let me know if anything is wrong.","source":"Google","submissionTime":"2026-09-13T00:00:00","userName":"Deb S."},{"reviewId":"da52146e-51e2-444d-84cd-1c2d09f826a7","range":0,"rating":5,"reply":"Thank you for your 5-star review, Bryelle! We're so glad to hear that Andrew and Antonio were extremely helpful and that you are pleased with your unit at Extra Space Storage. We will be sure to share your kind words with them and the team.","replyTime":"2026-09-12T19:28:00","review":"Andrew and Antonio were extremely helpful! Nice unit!","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Bryelle M."},{"reviewId":"f16f178a-dc95-4f26-bae7-fc91d32b5107","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with Andrew. Thank you for your wonderful feedback, Carla.","replyTime":"2026-09-07T12:04:00","review":"Went to see a unit on Labor Day and Andrew was super helpful, knowledgeable and extremely professional. He is the only reason I am giving 5 stars. On Sunday we called JUST to see if the location’s office would be open on Labor Day. The first guy tried to rent us a unit right then even though we kept saying we wanted to look at units first and just wanted to know if the location would be open. After about 10 minutes he said he was going to call the property manager to see if they would be open on Monday. He proceeded to hang up on us. We called back and got a just as useless person. He tried to reserve a unit for us as well and we again said all we wanted was to know if the location office would be open the next day. He said “to be completely honest with you, if you are not already a customer, the location will be closed.”  He lied. They were open and we are back to Andrew. It’s only because of him that we rented a unit.","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"Carla B."},{"reviewId":"ce91ed5e-e96b-4b8d-8251-2dd7ef4f6aa1","range":0,"rating":5,"reply":"Thank you for your review. We're glad Antonio and Andrew provided professional service setting up storage spaces for your company vehicles.","replyTime":"2026-08-28T13:42:00","review":"Antonio and Andrew were very professional and helped me set up storage spaces for my company vehicles.","source":"Google","submissionTime":"2026-08-28T00:00:00","userName":"hoover's"},{"reviewId":"a2727a07-cf1c-40ca-a38c-871895411327","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Aron. We're glad Andrew's helpful and insightful service made a difference.","replyTime":"2026-08-26T13:16:00","review":"Andrew was incredibly helpful and very insightful. Great customer service went above and beyond.","source":"Google","submissionTime":"2026-08-26T00:00:00","userName":"Aron"},{"reviewId":"dcaab04c-f71a-4efa-a86f-5d641a7ef1fc","range":0,"rating":5,"reply":"We're privileged to have been able to help you. Thank you for sharing your experience, Mary.","replyTime":"2026-03-16T14:48:00","review":"Thanks for the help much appreciated ????","source":"Google","submissionTime":"2026-08-20T00:00:00","userName":"Mary M."},{"reviewId":"ad27b90e-af3d-4d95-84fb-b3cdca110c84","range":0,"rating":5,"reply":"We greatly appreciate your kind words, Will & Rebecca! Great pricing and service are what we strive for at Extra Space Storage.","replyTime":"2026-08-18T11:36:00","review":"Good price. Better service!","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"Will &."},{"reviewId":"8c5afa58-18f0-47c7-9c5f-748ce6183a4a","range":0,"rating":1,"reply":"Apologies for any inconvenience, Melanie. Please call us at (505) 352-2333 so we can address your concerns directly.","replyTime":"2026-08-17T12:54:00","review":"DO NOT RENT FROM THIS PLACE!!!!! JUST DONT DO IT.....","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"Melanie E."},{"reviewId":"d2f996ec-ddf7-426f-996c-57e9349b8632","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Alexander! Quick and easy setup is exactly what we aim for.","replyTime":"2026-08-17T14:29:00","review":"Very quick and easy to set up a storage rental!","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"Alexander V."},{"reviewId":"b1084d62-8179-47f2-9fae-e973dd34fcf0","range":0,"rating":5,"reply":"We are happy to hear about your clean, quiet experience, Maria. Andrew's proactive approach reflects our team's commitment to excellent service. We appreciate you sharing this!","replyTime":"2026-08-15T10:53:00","review":"Very clean facility. Quiet area. Andrew know his job perfectly making him a proactive person.","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Maria G."},{"reviewId":"eb10f35a-2352-48e1-b2cb-c234302cba90","range":0,"rating":5,"reply":"We sincerely value your kind words! We're glad our team member delivered informative, helpful service. We look forward to serving you again!","replyTime":"2026-08-04T15:16:00","review":"Came in today, the gentleman working was very informative, super helpful, and had great customer service!","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"BbyJnMommaDrea"},{"reviewId":"95ee5afc-f057-432d-a25d-f057156857fd","range":0,"rating":5,"reply":"We are delighted to hear such positive feedback about Stew. Thank you for recognizing his great management and wonderful service.","replyTime":"2025-06-05T11:40:00","review":"Andrew is a great manager. Pleasure to work with.","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Nabil Z."},{"reviewId":"c78fb544-c1cb-4a94-bfcd-ae5dcdff6e76","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Kelli! Prices, cleanliness, and service exceeding expectations is exactly what we aim for at Extra Space Storage.","replyTime":"2026-07-27T12:03:00","review":"Extra Space Storage on Twin Oaks is absolutely amazing!  The prices, the cleanliness and the customer service went over and above my expectations!","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Kelli M."},{"reviewId":"bf385883-d6c7-4093-98f3-1cb8e75bd85d","range":0,"rating":2,"reply":"Thank you for sharing your honest feedback, Celine. We're sorry to hear that the rent increases impacted your experience, and we understand how frustrating it must have been to see your rate nearly double over time. We also acknowledge your concerns about being repeatedly asked for a Google review. We're glad the unit itself met your expectations, but we recognize the pricing concerns overshadowed that. We'd love to speak with you directly to address your experience. Please feel free to reach out to us at 888-786-7243.","replyTime":"2026-07-22T13:02:00","review":"I had a mixed experience with Extra Space Storage. The storage unit itself was exactly what I expected. It was clean, secure, climate controlled, and I never had any issues with pests or rodents.\n\nThe business practices are what earned the low rating. They advertise a reasonable introductory rate, but once my initial three-month period ended, my rent increased significantly. It continued to go up every few months, and by the time I moved out a year later, I was paying about twice what I originally signed up for. It felt like the company relies on the fact that moving storage units is inconvenient, making it difficult to avoid the increases.\n\nThe other frustrating part was how relentlessly they asked me to leave a Google review. Every time I interacted with an employee, I was asked to leave one. I almost didn't write this review out of spite, but I decided it was more important to warn people about the frequent rent increases.\n\nIf you're only storing things for a short time, it may be fine. But if you're looking for longer-term storage, be aware that the monthly rate may increase substantially.","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Celine G."},{"reviewId":"b9e5b424-b1fb-4135-9bf2-97b00ba23daa","range":0,"rating":5,"reply":"We are pleased to hear about your great experience, Steve! We look forward to welcoming you back to Extra Space Storage.","replyTime":"2026-07-13T12:13:00","review":"Great experience. Would rent from here again!","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Steve V."},{"reviewId":"d69f8d17-59d9-465d-ba4f-f7e9c7fde006","range":0,"rating":5,"reply":"We greatly appreciate your kind words. Your support motivates us to keep delivering great service!","replyTime":"2026-07-10T11:44:00","review":"Keep up the good work.","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"A-1 R."},{"reviewId":"289b5f35-5041-42cc-ae30-885d80f8366a","range":0,"rating":5,"reply":"Thank you, Kevin! Glad Andrew took great care of you. ","replyTime":"2026-07-08T16:10:00","review":"Andrew hooked me up. TY","source":"Google","submissionTime":"2026-07-08T00:00:00","userName":"Kevin S."},{"reviewId":"069cbceb-6999-4aae-8fd5-d08f02310686","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Andrew at Extra Space Storage. Thank you, Kevin, for sharing your feedback!","replyTime":"2026-07-01T16:27:00","review":"Very helpful and welcoming. Andrew was great getting us started.","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"Kevin B."},{"reviewId":"80e556ba-86bc-4e4c-a33c-3203feb43b3f","range":0,"rating":5,"reply":"We sincerely value your feedback, Idali! Simple process and great customer service are what we aim for every time.","replyTime":"2026-06-23T09:48:00","review":"The process was very simple and customer service was great!","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"Idali G."},{"reviewId":"0348f6c0-b6b6-4cc7-b86f-5a584bf4d906","range":0,"rating":5,"reply":"We are grateful for your kind words, Ernest! Great service is what we strive for at Extra Space Storage.","replyTime":"2026-06-22T17:34:00","review":"Excellent customer service very helpful","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Ernest C."},{"reviewId":"134594d7-25ca-4ebf-834b-a8af9b8670c0","range":0,"rating":2,"reply":"Peter, we are disappointed to hear about your experience with our pricing policies. Your feedback is invaluable to us. Thank you for sharing your experience.","replyTime":"2026-06-22T07:09:00","review":"**edit 6/2026**\nAfter a year and a half here we eventually gave up on extra space, packed up our unit and moved to a different company.  Unfortunately, Extra Space's corporate policy of levying huge rate increases every 4-6 months, which we would then have to negotiate back down to something closer to earth, become too much of an irritant for us.  The inconvenience of packing up the unit and moving was actually less than the irritation of their pricing policies!  Our new storage provider holds their price fixed for the year and applies modest/reasonable annual adjustments consistent with the economy.  Extra Space might be great if you will be in and out before the promo pricing ends, but if you need it for longer get ready for some eye-watering price hikes along the way!\n\n**original review 6/2024**\nSuper easy process to sign up for, select, and get access to the storage unit.  The whole facility is super clean and secure.  The store manager, Victoria, was awesome and  helped with my questions during the sign up process and after we moved in.  So far a great all around experience.","source":"Google","submissionTime":"2026-06-21T00:00:00","userName":"Peter"},{"reviewId":"2dbcb1f6-45a0-4a9c-94fd-54498a871ac9","range":0,"rating":5,"reply":"We are honored to hear about your great experience! Transparency and great deals are what we aim for. Thanks for recommending us, Ryan!","replyTime":"2026-06-19T13:01:00","review":"I had a great experience. The staff was super transparent and gave us the best deal they could. I recommend storing here!","source":"Google","submissionTime":"2026-06-19T00:00:00","userName":"Ryan S."},{"reviewId":"f343b51d-cc61-49a4-90f3-227a2af09ec0","range":0,"rating":5,"reply":"Thank you for sharing, Christine! We're glad everything was great at Extra Space Storage. Your feedback means a lot to us!","replyTime":"2026-06-12T12:05:00","review":"Everything was great","source":"Google","submissionTime":"2026-06-12T00:00:00","userName":"Christine C."},{"reviewId":"7bb4886b-459f-45bb-b1dd-4ca2d13a90df","range":0,"rating":5,"reply":"We're happy you had a great experience, Jo! Thank you for being an Extra Space Storage customer. ","replyTime":"2026-02-11T10:26:00","review":"Extra Space Storage..if I had to do this over again I would NOT go anywhere else. Andrew was nice, polite and helpful as well as his female co-worker (I'm sorry I forgot her name) was just as helpful. 5 stars all the way!","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"Jo A."},{"reviewId":"ac09bedc-4da3-4e92-9bcb-514d54bf63ba","range":0,"rating":5,"reply":"We sincerely value your feedback about the easy process and seamless unit access, Christina. Glad Andrew's welcome call made a difference!","replyTime":"2026-06-03T12:33:00","review":"Renting experience was fairly easy and straightforward. I was able to access my new unit seamlessly. I appreciated the welcome call from Andrew.","source":"Google","submissionTime":"2026-06-03T00:00:00","userName":"Christina M."},{"reviewId":"70616c64-1dad-4f2b-95fb-6b104a6fefa3","range":0,"rating":5,"reply":"We are pleased to hear Andrew provided amazing customer service and made everything easy for you, Amanda!","replyTime":"2026-06-02T14:05:00","review":"Andrew was so amazing! His customer service made us feel welcome and made everything easy!","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Amanda W."},{"reviewId":"cd33e226-3041-45cc-88ab-45faa724b90d","range":0,"rating":5,"reply":"Your positive experience means everything, Amanda! Andrew's professionalism and our clean, quiet location reflect our commitment to excellent service.","replyTime":"2026-06-01T13:52:00","review":"Andrew was such a great help , he’s friendly , kind and professional. . I appreciate  him making it such an easy process . This location is perfect it’s quiet and clean.\nThanks again Andrew!","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"Amanda R."},{"reviewId":"0a978f10-c657-4d3c-a211-7c5fb21cd762","range":0,"rating":5,"reply":"We are glad to hear about your positive experience, Eugena! Thank you for recognizing our team's helpfulness and clear explanations.","replyTime":"2026-05-26T11:47:00","review":"He has answered every question I had and he was so kind and explanatory","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"Eugena N."},{"reviewId":"f30b4f19-60e7-401d-983e-a0930cce5344","range":0,"rating":5,"reply":"We are grateful Andrew provided excellent service! Thank you for recommending our storage location, Emily.","replyTime":"2026-05-26T14:14:00","review":"Andrew has been very helpful during my time having storage at this location, always being very nice! I would recommend this location!","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"Emily M."},{"reviewId":"02254ce8-0f8d-48f9-b539-5642f1cfc095","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Andrew provided amazing help! Thanks for choosing Extra Space Storage, Kino!","replyTime":"2026-05-11T14:44:00","review":"Andrew was amazing! Thank you so much for  helping us through the process! We are glad we chose Extra Space and you are the best!","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Kino Z."},{"reviewId":"304d0cd7-cc8c-4c74-a2de-fe58a68c07e1","range":0,"rating":5,"reply":"We are honored to hear that Andrew provided super helpful service. Thank you for choosing Extra Space Storage, Rosemary!","replyTime":"2026-05-05T12:38:00","review":"Andrew was Super helpful. Thank you.","source":"Google","submissionTime":"2026-05-05T00:00:00","userName":"rosemary v."},{"reviewId":"4b70b696-94ef-498c-acf1-4a197e8af990","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Andrew's professional and kind service. Thrilled he made you comfortable and explained everything clearly, Jade.","replyTime":"2026-05-05T12:39:00","review":"Andrew is a great employee he was very kind made small talk and made sure i understood everything kept everything in very professional and made sure we were very comfortable","source":"Google","submissionTime":"2026-05-05T00:00:00","userName":"Jade V."},{"reviewId":"43851578-7f98-4cbb-a5b1-a8b098739360","range":0,"rating":2,"reply":"Your feedback is invaluable to us regarding payment increases, David. We understand your frustration with rate changes and recognize how concerning it must have been to see your monthly rate increase from $80 to $239 over the course of your tenancy with us. We appreciate you taking the time to share your experience about the rate adjustments that occurred approximately every six months during your two-year rental period. We also acknowledge that your wife contacted us previously to express concerns about these increases. Please contact us at (505) 352-2333 so we can discuss your experience further and better understand your concerns about our pricing structure.","replyTime":"2026-05-03T14:53:00","review":"My wife and I rented a 10x15 storage unit here.\nPros: The staff at the desk were professional and helpful. Facility was well kept and secure.\nCons: The payment racket.  We started off at $80 a month two years ago. About every 6 months the monthly rate increased, until we were paying $239 a month!\nMy wife called to complain and they paused the increase for a few months, but then raised the rate anyways.\n\nYour only options are to pay up or get out.\n\nWe just vacated our unit.","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"David B."},{"reviewId":"974d9a14-bcc1-4654-a2bc-bbbbe7a64501","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Stephanie! Great to hear Andrew provided quick, efficient service and competitive pricing.","replyTime":"2026-05-01T11:44:00","review":"Andrew was quick and efficient. I checked multiple storage units and this location was the least expensive. Overall experience was great.","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Stephanie O."},{"reviewId":"8686e9ca-e51e-4a69-b48f-80771c435499","range":0,"rating":5,"reply":"We're privileged to have provided you with a great storage experience. Thank you, Kandyy, for your kind words about Andrew's assistance.","replyTime":"2026-04-26T08:32:00","review":"Renting a storage here was just great! The customer service, the help with questions etc is just amazing. Andrew was always my go to when I would call for questions or assistance and he is just freaking amazing ! Andrew also helped make my move out for the storage easy and just super knowledgeable. Thank you Andrew for helping my renting there great! Highly recommend this storage location!","source":"Google","submissionTime":"2026-04-25T00:00:00","userName":"Kandyy B."},{"reviewId":"7ea4763a-62cc-4d33-8247-5da337431c86","range":0,"rating":5,"reply":"We're happy you had a great experience, Chris! Thank you for being an Extra Space Storage customer. ","replyTime":"2026-03-24T18:47:00","review":"Great experience ultra clean well managed good job Andrew","source":"Google","submissionTime":"2026-04-21T00:00:00","userName":"Chris"},{"reviewId":"bacaa012-4851-4b4b-9ffc-498eac3d6d95","range":0,"rating":5,"reply":"Wow, thanks for the excellent rating Barbara! We’re so glad we were able to meet your storage needs.","replyTime":"2020-06-10T18:41:00","review":"Alexia was exteremly helpful.  I would recommend Extra Space expecially if Alexia s the one helping you.  Alexia offers exceptional service.","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Barbara P."},{"reviewId":"f46c6f18-6ce3-4d83-9acd-ff67a0c4e268","range":0,"rating":5,"reply":"We are grateful that Andrew provided such helpful service! Thanks for recognizing his thorough walkthrough and excellent support, Michael.","replyTime":"2026-04-14T12:04:00","review":"Andrew was Very helpful walked me through everything I needed! Thanks for the help good job!","source":"Google","submissionTime":"2026-04-14T00:00:00","userName":"Michael M."},{"reviewId":"53be52b2-5ec9-4a3f-a37d-ef88ea7a141b","range":0,"rating":5,"reply":"Thanks for the wonderful feedback about Andrew! We're thrilled he provided excellent service and helped with your Easter preparations, Diana. It's great to hear that Andrew was able to assist you with updating your information and providing the gate code when you needed access to your storage unit. We're also pleased that he was able to work around his maintenance duties of waxing the indoor storage unit doors to help you get to your unit and retrieve the items you needed for your Easter Dinner gathering. Andrew's helpfulness and flexibility in accommodating your needs while he was working right around your unit really demonstrates the kind of service we strive to provide. We truly appreciate you taking the time to share this positive experience!","replyTime":"2026-04-14T13:53:00","review":"I visited my storage unit for the first time in quite awhile and wasn't sure of the gate code.  I went into the office and Andrew was extremely helpful in updating my information and giving me the gate code.  He was also waxing the indoor storage unit doors and was able to get me to my unit around his work.  This was very helpful as he was working right around my unit.  I was able to get the items I needed out for my Easter Dinner gathering.  Thank you Extra Space and Andrew for a wonderful interaction!","source":"Google","submissionTime":"2026-04-14T00:00:00","userName":"Diana B."},{"reviewId":"564ca8e5-54b4-4096-b308-a7b26bf79d67","range":0,"rating":5,"reply":"We deeply cherish your feedback about Andrew's excellent service and commitment to taking care of your storage needs, Al.","replyTime":"2026-04-12T08:54:00","review":"Andrew took care of us , and said he would take care of me if the rent would rise, also would give us a deal if we needed another storage.","source":"Google","submissionTime":"2026-04-11T00:00:00","userName":"Al P."},{"reviewId":"aed5fe12-5c4f-4709-8b4f-fb015a4b8f6b","range":0,"rating":5,"reply":"We are happy to hear you enjoyed our friendly staff, easy online booking, and good pricing! Thank you for your feedback, Stephanie.","replyTime":"2026-04-07T15:44:00","review":"Good price, friendly staff, easy to reserve online.","source":"Google","submissionTime":"2026-04-07T00:00:00","userName":"Stephanie J."},{"reviewId":"35aca1ad-61cf-464b-9e3f-6b5104d09128","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Andrew! Thank you for sharing your feedback, Orlinda.","replyTime":"2026-04-06T13:36:00","review":"Andrew was a very professional helper assisting with lock change and everything else!","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"Orlinda J."},{"reviewId":"f9de9a1b-61c6-44c7-8962-c8ca6160ac9b","range":0,"rating":5,"reply":"Thank you for your feedback, Marlene. We’re glad Zoe and our team provided a friendly and positive experience.\n","replyTime":"2026-04-05T12:36:00","review":"Very Friendly! Zoe was awesome! Great place!","source":"Google","submissionTime":"2026-04-05T00:00:00","userName":"Marlene M."},{"reviewId":"69122c1f-cf39-4be2-8450-650053ccad76","range":0,"rating":5,"reply":"Thank you for the kind words, Ashley. We're glad our manager was able to help! Our team is here to serve you, so feel free to give us a call if you need any future assistance.","replyTime":"2026-04-01T15:56:00","review":"Was every helpful !!","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Ashley S."},{"reviewId":"1ce0d1aa-7d6a-4ea9-a711-1fa92b61e30d","range":0,"rating":5,"reply":"We appreciate the review, Missbhav. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-06-22T14:49:00","review":"Andrew, is awesome! He has excellent customer service skills. He is genuinely a great guy. I’ve been late a couple months, but when he checks up your payment, he is genuinely empathetic and doesn’t have a condescending attitude one with you. Awesome storage management and it’s always so clean.","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"missbhav"},{"reviewId":"824c98c7-d82a-436b-9cb5-dbb7aa82b18c","range":0,"rating":5,"reply":"Thank you for highlighting Andrew's excellent service and our clean, secure facility. We're thrilled your family had such a smooth experience.","replyTime":"2026-03-25T18:44:00","review":"In a matter of 20 minutes, Andrew was able to welcome us in, tour the facility with my mother and daughter, set up the account and managed to get us set up on the app. Clean facility, looks well managed secure and trustworthy.","source":"Google","submissionTime":"2026-03-25T00:00:00","userName":"Rabbit H."},{"reviewId":"daa31cba-5d10-4587-9807-0f10bada9bf4","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Niesha! We're happy you experienced great service with Extra Space Storage.","replyTime":"2026-03-18T17:27:00","review":"Great service","source":"Google","submissionTime":"2026-03-18T00:00:00","userName":"Niesha"},{"reviewId":"fdaaef24-8074-43aa-b087-0e88311f7bbf","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We're glad to hear that Alexis provided you with awesome service at our Extra Space Storage location.","replyTime":"2024-11-21T08:37:00","review":"They provide a great service. I dealt with Alexis at my unit. She is awesome!","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Nick S."},{"reviewId":"2eb62304-3553-45ff-8efb-b23ebf3f1b8e","range":0,"rating":5,"reply":"We are pleased to hear you found our team helpful! Your feedback means a lot to us, Tommy.","replyTime":"2026-03-13T18:25:00","review":"Very helpful","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Tommy T."},{"reviewId":"1fc369a6-6135-4982-97f9-49dd892417c1","range":0,"rating":5,"reply":"Thank you for your review, Priscilla! We're delighted you experienced quick, excellent customer service with us.","replyTime":"2026-03-02T15:23:00","review":"Quick, excellent customer service","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Priscilla M."},{"reviewId":"9ee5eef7-3836-4f75-beb5-dbf76544abbd","range":0,"rating":5,"reply":"Thank you for sharing your experience, Melanie! We're thrilled that Andrew and Zoey provided excellent service. We appreciate your recommendation and look forward to serving you again.","replyTime":"2026-03-02T17:42:00","review":"Andrew, Zoey were extremely helpful will definitely rent out again! Definitely recommend","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Melanie E."},{"reviewId":"1b0e67df-7103-45aa-8951-29d8596fea09","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, SCRIBZ. We are glad to hear that our staff was very helpful.","replyTime":"2026-02-27T14:07:00","review":"Great experience staff was very helpful","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"SCRIBZ d."},{"reviewId":"28935477-1b4f-426e-88e1-2bd0a18efbb7","range":0,"rating":5,"reply":"¡Gracias por compartir sus comentarios positivos sobre nuestras instalaciones limpias y seguras y nuestro amable personal!","replyTime":"2026-02-24T11:47:00","review":"Muy satisfecho lugar lipio seguro sobretodo personal muy amables ??????????","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Yiovanny H."},{"reviewId":"185769c4-d2f3-4309-87f9-8a94fa507840","range":0,"rating":5,"reply":"We are grateful Andrew provided excellent service during your visit. Happy you found our facility safe and well-maintained!","replyTime":"2026-02-23T18:24:00","review":"Went in near closing time for the office since I get off work but Andrew was happy to help with giving me a tour of a unit and was very helpful setting everything up. The lot is in a safe area and looks well maintained.","source":"Google","submissionTime":"2026-02-23T00:00:00","userName":"Hector M."},{"reviewId":"e7de2b7a-80d5-4c45-82dc-be3d886c6edb","range":0,"rating":5,"reply":"We're honored to hear that our staff was considerate and helpful and that the storage space met your needs perfectly. Thank you for the A+ rating!","replyTime":"2024-05-29T17:13:00","review":"Considerate and helpful staff. Storage space well suits my needs.","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Diet T."},{"reviewId":"92669962-3b48-4504-b9b6-abbeacf2fb0d","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with our service. Thank you for sharing your feedback!","replyTime":"2026-02-11T18:50:00","review":"Great service, really clear practice and good information","source":"Google","submissionTime":"2026-02-11T00:00:00","userName":"Galo P."},{"reviewId":"d16e79fc-d631-46a3-9be1-71d6449c1c44","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're glad our team provided great and friendly service.","replyTime":"2026-02-03T17:19:00","review":"Great and Friendly customer service!","source":"Google","submissionTime":"2026-02-03T00:00:00","userName":"Mega M."},{"reviewId":"2909bb26-7af8-4ba0-8d53-bb055b237af9","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with our caring staff who went above and beyond during your year with us.","replyTime":"2026-01-30T07:54:00","review":"We’ve been renting for a year during our move. The staff at this location are exceptional. Last visit, we grabbed some stuff in a hurry. Received a call asking if we left an item out - we did and they took care of it for us. Amazing, caring service. Thank you so much!","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Rebecca H."},{"reviewId":"acbbf0b7-4393-4db6-a3a2-e4132b7c1565","range":0,"rating":5,"reply":"We are grateful for your kind words about our helpful service, Samuel!","replyTime":"2026-01-28T13:19:00","review":"Helpful great service","source":"Google","submissionTime":"2026-01-28T00:00:00","userName":"Samuel G."},{"reviewId":"4ef1d728-5ae5-4ab6-86ba-7ec0d25beea3","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Kira! We sincerely value your kind words about our manager, Andrew.","replyTime":"2026-01-27T17:07:00","review":"The manager here is AMAZING! Andrew is Super friendly and always willing to help. We have had absolutely no worries here. The process to get our unit was easy and the manager called to make sure we were ok and didn't need anything.","source":"Google","submissionTime":"2026-01-27T00:00:00","userName":"Kira P."},{"reviewId":"ecce5c05-241c-430e-9b38-22f78eff2203","range":0,"rating":5,"reply":"We're grateful for your positive feedback! Thank you immensely.","replyTime":"2026-01-27T17:08:00","review":"Service  was great, and was helpful at answering questions about out to Andrew","source":"Google","submissionTime":"2026-01-27T00:00:00","userName":"Aurelia G."},{"reviewId":"32353642-41c8-48d2-89de-6f137d8d6512","range":0,"rating":5,"reply":"Thank you for sharing your feedback about Andrew's exceptional customer service skills and professionalism. We're thrilled he made such a positive connection!","replyTime":"2026-01-24T08:12:00","review":"Andrew has exceptional customer services skills and demeanor.\n\nA BIG KUDOS TO HIM! IT'S NOT EASY TO FIND EMPLOYEES WITH THE HIGH CALIBER OF PROFESSIONALISM AND ABILITY TO MAKE A CONNECTION WITH OTHERS.","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Manuel V."},{"reviewId":"a5d2070e-34cf-40bd-b1ab-25dc8b619eb6","range":0,"rating":5,"reply":"Thanks for your review! We're thrilled Andrew provided excellent service and explained your options clearly. Your satisfaction matters to us!","replyTime":"2026-01-19T17:41:00","review":"Hi there. I had a very good experience at this location. Andrew was very helpful explained the different rates options, and was extra in other regards. I feel very taken care of, thank you!","source":"Google","submissionTime":"2026-01-19T00:00:00","userName":"David H."},{"reviewId":"623cf7fa-7c6e-4909-a1b2-1b4c0a65e947","range":0,"rating":5,"reply":"Peggy, thank you for the positive feedback. Don't hesitate to reach out if you need anything!","replyTime":"2019-12-21T08:46:00","review":"This location is on a quiet street, well maintained and clean. Andrew in the office is very knowledgeable and is the perfect combination of professional and friendly.","source":"Google","submissionTime":"2026-01-18T00:00:00","userName":"PEGGY"},{"reviewId":"cfc37128-f3e2-4c33-bca8-4d75c247b7b2","range":0,"rating":5,"reply":"Thank you for the kind words about Andrew! We're thrilled he provided excellent service during your rental experience.","replyTime":"2026-01-10T16:26:00","review":"Andrew was great and helped us! Would definitely rent space here again.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Debra B."},{"reviewId":"2df178a2-43f0-419c-9759-eb5cb0a85773","range":0,"rating":5,"reply":"Thank you for the kind words about Andrew! We're thrilled he provided excellent service during your rental experience.","replyTime":"2026-01-10T16:26:00","review":"Andrew was great and helped us! Would definitely rent space here again.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Debra B."},{"reviewId":"d8252b31-0976-4f14-963b-542d96e703bf","range":0,"rating":5,"reply":"That's great to hear,  Luis. We're glad Audrey was able to help! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.","replyTime":"2020-01-30T16:52:00","review":"Andrew is very polite and professional. Had a good experience shopping and setting up my storage units.","source":"Google","submissionTime":"2026-01-07T00:00:00","userName":"Luis H."},{"reviewId":"13aca5df-0591-499b-ab7d-2681b51788e7","range":0,"rating":5,"reply":"We are privileged to have provided you with helpful service and a guided tour. Thank you for the recommendation!","replyTime":"2026-01-07T18:07:00","review":"Very helpful & understanding to my needs , appreciated the guided tour to help visualize the unit . Great service . Highly recommended.","source":"Google","submissionTime":"2026-01-07T00:00:00","userName":"Fox C."},{"reviewId":"d2094fb8-fb54-4843-a8bb-167bda553656","range":0,"rating":5,"reply":"We are thrilled to hear the rental process was quick and simple during your rough situation. Thanks for recommending our clean facility!","replyTime":"2026-01-02T17:07:00","review":"So easy to rent a unit, I was in a rough situation and needed a storage unit quick, and the process was so quick and simple. Facility is nice and clean, no issues at all. Highly recommend. ????","source":"Google","submissionTime":"2026-01-02T00:00:00","userName":"Veronica P."},{"reviewId":"b73a4bab-8ac7-4a13-af3c-9746b611924d","range":0,"rating":5,"reply":"We're thrilled to hear that you found our storage facility very clean and safe. Thank you for your review.","replyTime":"2024-09-12T07:57:00","review":"Very clean, feels very safe. Management has been very receptive and any issues have been quickly and fairly resolved.  Andrew, our new manager is great.","source":"Google","submissionTime":"2025-12-19T00:00:00","userName":"Nancy C."},{"reviewId":"4d150bea-5568-43f2-8d1e-696825c8298e","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Andrew made your setup stress-free and you find our facility clean, secure, and convenient.","replyTime":"2025-12-08T12:15:00","review":"I highly recommend this storage facility! The building is clean, secure, and very convenient to access whenever I need. Andrew made the entire setup process quick and stress-free. Excellent customer service from start to finish.","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"AyoBudd"},{"reviewId":"d4e29524-bdbe-41da-9a06-5da5923025b4","range":0,"rating":5,"reply":"We sincerely value your feedback! Andrew's excellent service makes us proud. Thanks for recognizing our team's commitment to great customer service!","replyTime":"2025-12-08T16:24:00","review":"Andrew was amazing!   He helped us with our unit.   Thank you!  Great customer service!","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"U R."},{"reviewId":"7c00dac6-91a0-44d2-af97-6494b0e6643c","range":0,"rating":5,"reply":"We are happy to hear you felt secure and appreciated Andrew's knowledgeable service during your stay with us!","replyTime":"2025-12-09T07:28:00","review":"Clean, tidy and well-maintained. I kept my stuff there for about 2 months and felt like it was safe and secure. Also fantastic customer service! Andrew was very knowledgeable and answered all my questions. Thanx guys!","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"Johnny Z."},{"reviewId":"3fee5e60-f937-4e3d-ba3d-f45a85142918","range":0,"rating":5,"reply":"We are pleased to hear Andrew provided great help. We appreciate your positive feedback about our team.","replyTime":"2025-12-09T07:24:00","review":"Andrew was a great help today","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"Dalan A."},{"reviewId":"7db93063-df24-4e27-8ddd-17d8bc875953","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about our reasonable pricing, nice location, and pleasant employee interactions, Alexis!","replyTime":"2025-12-04T08:17:00","review":"The price for a unit is reasonable, the location is nice, and my interactions with the employees have been pleasant.","source":"Google","submissionTime":"2025-12-03T00:00:00","userName":"Alexis J."},{"reviewId":"b8e4ea04-7bc0-4426-b27b-b70b1310d5a3","range":0,"rating":5,"reply":"Thank you Joseph! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. Thank you for choosing Extra Space.  \n","replyTime":"2023-12-01T11:56:00","review":"Great staff, andrew was so helpful with my short term storage requirements and the facility well maintained.","source":"Google","submissionTime":"2025-12-02T00:00:00","userName":"Joseph O."},{"reviewId":"b07da440-5adc-4c7c-9375-c753466a7684","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience. We're grateful our team provided friendly, kind service.","replyTime":"2025-12-03T07:33:00","review":"Friendly and the man who helped was very kind.","source":"Google","submissionTime":"2025-12-02T00:00:00","userName":"Daniel F."},{"reviewId":"da1b3f8b-38e3-4e94-94ba-91464b8f5972","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback about our quote service, Alberto! We're glad we could help.","replyTime":"2025-11-29T15:19:00","review":"Excellent service getting my quote","source":"Google","submissionTime":"2025-11-29T00:00:00","userName":"Alberto R."},{"reviewId":"e6d347de-9e8f-44ec-aba1-330b7ea6b74b","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled you found our team efficient and friendly.","replyTime":"2025-11-28T13:39:00","review":"Very efficient and friendly!","source":"Google","submissionTime":"2025-11-28T00:00:00","userName":"Dee C."},{"reviewId":"d62eba4c-3184-4682-87ae-4036751733dc","range":0,"rating":5,"reply":"We are delighted to hear about your easy process and great deal. Thank you for sharing your positive experience with us.","replyTime":"2025-11-26T13:42:00","review":"Easy process and Great Deal","source":"Google","submissionTime":"2025-11-26T00:00:00","userName":"Smit B."},{"reviewId":"755c3cb1-9e78-4ee2-9265-e4dca914ac83","range":0,"rating":5,"reply":"We deeply cherish your positive feedback. Thank you for sharing your experience with us, Jeffrey.","replyTime":"2025-11-19T13:53:00","review":"Very helpful with everything.","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"Jeffrey N."},{"reviewId":"6f3168c0-1bcf-4602-a134-cb3378fdad24","range":0,"rating":5,"reply":"Thanks for the kind words about our facility! We appreciate you choosing Extra Space Storage.","replyTime":"2025-11-14T13:10:00","review":"Nice facility!","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Jorge S."},{"reviewId":"df46bce6-3262-43fd-8232-3a4d13e554b8","range":0,"rating":5,"reply":"Thank you for highlighting our team's professionalism and Andrew's exceptional support during your move-out process!","replyTime":"2025-11-14T13:10:00","review":"Everyone has been very helpful and supportive. Anytime I call, I am greeted in very professional manner. When it came time to move out, all the employees were trained on how to make the process as easy and budget friendly as possible. Ask for Andrew. Andrew is very friendly and knowledgeable. He helped make my moving process less stressful. Thanks again!","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Aric B."},{"reviewId":"c82ec48a-cd75-488e-a165-b51cb72aa6dd","range":0,"rating":5,"reply":"Thanks for your review, Jorge! We're glad your stay was problem-free and you had a very good experience with us.","replyTime":"2025-11-12T16:07:00","review":"My stay with them was very good never had any problems.","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Jorge A."},{"reviewId":"ef4e324d-7b48-46d3-9e4d-5e6450f4449c","range":0,"rating":5,"reply":"We are overjoyed to hear you received great help! Your positive experience means everything to us.","replyTime":"2025-11-11T17:15:00","review":"Great help","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"Valerie R."},{"reviewId":"1841ed7e-a3ae-46e4-be8b-518789849f57","range":0,"rating":5,"reply":"Thank you for the review, Derrick! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-08-12T17:17:00","review":"Great friendly staff. Was able to find a good size storage space.","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Derrick"},{"reviewId":"0bb9685e-a175-4424-8742-5f8b1d192f7f","range":0,"rating":5,"reply":"We are privileged to serve you! Your recommendation of our service and management means everything to us.","replyTime":"2025-11-01T10:27:00","review":"Very nice service and management. Would highly recommend.","source":"Google","submissionTime":"2025-11-01T00:00:00","userName":"Jasmine N."},{"reviewId":"dd253d8f-3412-4bd3-9439-c37cee86bc93","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"PLEASE DO NOT RENT HERE! This is a dishonest, predatory business that should be avoided at all costs. The price for our storage unit effectively doubled as a result of their purposefully deceptive pricing and unethical business practices. On-site management is useless and unhelpful — They are absolutely complicit in furthering this scam and taking advantage of unsuspecting renters. I will be prioritizing finding another storage facility.","source":"Google","submissionTime":"2025-10-29T00:00:00","userName":"Ben E."},{"reviewId":"8aa507a9-3dee-44ce-9e8f-2225a0714807","range":0,"rating":5,"reply":"Your feedback is invaluable to us. We apologize for Ernest's poor service. Zoey's excellence shows our potential. Please contact (505) 352-2333 for app assistance.","replyTime":"2025-10-27T09:20:00","review":"UPDATE: Zoey (again) got me sorted out in less than a minute! When I shopped quotes,  the agent sent my lead out and she called almost immediately and secured my business. That's customer service. She focused on my needs, responded with honesty and got me set and on my way quickly. I hope she gets recognized for her good work!","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Tiffany D."},{"reviewId":"082d42d0-c641-4825-8aed-a369999684e5","range":0,"rating":4,"reply":"We are happy to hear about your positive experience with Stew and our clean, secure facility at Twin Oaks. We appreciate your years of loyalty.","replyTime":"2025-10-18T07:50:00","review":"I was a customer for many years at the Twin Oaks facility in Albuquerque.  The staff were great. Stew helped me out when I needed it and answered my questions.\n\nThe facility was clean, well-maintained, and secure.\n\nMy only concern was the price increase. There were several price increases over the last few years.  I did call them once about it and they worked with me on it.","source":"Google","submissionTime":"2025-10-17T00:00:00","userName":"Kerry C."},{"reviewId":"7f53e499-533e-43c5-b908-b3037e60854d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Stew made your rental process easy and you found the property clean!","replyTime":"2025-10-08T09:59:00","review":"Thank you Stew for making the rental process easy.  Property very clean.","source":"Google","submissionTime":"2025-10-08T00:00:00","userName":"Suzanne C."},{"reviewId":"4945d7e4-cfd7-4fd1-a5b1-1d1032451e21","range":0,"rating":5,"reply":"We are thrilled to hear everything here is easy! Thanks for choosing Extra Space Storage, Reggie.","replyTime":"2025-10-01T17:55:00","review":"Everything here is easy.","source":"Google","submissionTime":"2025-10-01T00:00:00","userName":"Reggie A."},{"reviewId":"0179e0d6-7f9d-4b52-bf6c-030bc3fa38d3","range":0,"rating":5,"reply":"We are delighted to hear Green Chili Stu provided professional, helpful service! Thanks for the great feedback!","replyTime":"2025-09-17T14:38:00","review":"Very professional and very helpful! Green Chili Stu was great to work with!","source":"Google","submissionTime":"2025-09-17T00:00:00","userName":"Andrus R."},{"reviewId":"4308d875-03f4-4919-adad-61571bf6d658","range":0,"rating":5,"reply":"Thank you for sharing! So glad you found our storage clean and accessible.","replyTime":"2025-09-17T18:02:00","review":"Great place.  Clean.  Easy access.","source":"Google","submissionTime":"2025-09-17T00:00:00","userName":"Dan H."},{"reviewId":"b677b521-6649-45b7-b895-99ca04945671","range":0,"rating":5,"reply":"We are thrilled to hear Zoey provided great service with your tour and unit selection!","replyTime":"2025-09-16T16:47:00","review":"Zoey gave me a tour, first month free and let me choose my 10x20 unit.","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"Carson J."},{"reviewId":"a4450728-2d1c-4eaa-ac53-37ace588b036","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience with us again! Thanks for mentioning Stewart's helpful service with your adjustments.","replyTime":"2025-09-13T10:54:00","review":"This is my second time using Extra Space storage the first time I had a really good experience and now I'm using it again and it's even better friendly and I had some adjustments to be done and they made it real easy for me thanks Stewart","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Beverly A."},{"reviewId":"8e6980cd-f101-4e38-a970-ff055f606be0","range":0,"rating":5,"reply":"We are elated to hear about your positive experience! Thanks for noting our helpful staff, clean storage, and convenient dollys. We'd love having you back!","replyTime":"2025-09-11T10:04:00","review":"Staff was super helpful and prompt. Storage was clean and nice. They had dollys around there to help. I’d use them again.","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"Gordon K."},{"reviewId":"73bf4573-772d-45da-9339-7502c60e2e83","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad our team member was helpful and friendly. We appreciate you!","replyTime":"2025-09-05T11:45:00","review":"Green chile stew was an awesome person. Very helpful and very friendly.","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"Ben M."},{"reviewId":"163cdeb1-64f2-438a-b522-7e274593c22f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Kylie! We're so glad you appreciate our clean, climate-controlled facilities and friendly staff since becoming a customer in 2022. It's great to hear that you've had an all-around positive experience with Extra Space Storage. We take pride in maintaining a safe and secure environment for our customers' belongings, and it's rewarding to know that our efforts have made a difference for you. We truly value your recommendation and are grateful for your continued trust in our services.","replyTime":"2025-09-05T16:30:00","review":"The property and storage facilities are very clean (and thank goodness for climate controlled storage!) and the management staff are very efficient and friendly. An all around positive experience at Extra Space Storage (a customer since 2022). I’ve lived all over the country and have required the use of storage units for years…there are some sketchy, dirty, and poorly managed storage locations out there, but Extra Space is NOT one of them. While I personally hope to never need a storage unit again, I would recommend Extra Space without hesitation to anyone in need of some extra space. ;) Let’s face it, storage is expensive, but I will happily pay knowing my belongings are in a clean, climate controlled, safe, and secure location.","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"Kylie M."},{"reviewId":"fa6b4dfb-f87a-4cdf-9147-efd583260f5d","range":0,"rating":5,"reply":"Thank you for your review! We are thrilled to hear about your great experience at Extra Space Storage.","replyTime":"2025-09-03T15:51:00","review":"Great experience with extra space, I have been here for almost a year and haven’t any complaints. The staff are wonderful, the indoor storage units are clean kept and easy to access! Would highly recommend this location to anyone looking for a unit!","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Joce L."},{"reviewId":"534f1870-903a-4e73-9e30-e58793d01b81","range":0,"rating":5,"reply":"We are thrilled to hear that Victoria and Stu provided excellent service! Thanks for recommending our location.","replyTime":"2025-08-31T10:57:00","review":"Victoria is the best! She gave me a great rate. I met Stu on the day I was moving my things out and he seemed just as pleasant and professional. I recommend this location! They will take great care of you and your belongings.","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Traci N."},{"reviewId":"4fa040ac-61be-4392-8661-7f4072a9f25f","range":0,"rating":5,"reply":"Thank you immensely for highlighting our quick, polite customer service. We're grateful for your kind words!","replyTime":"2025-08-28T08:10:00","review":"Very quick customer service and polite","source":"Google","submissionTime":"2025-08-27T00:00:00","userName":"Manuel R."},{"reviewId":"8cb18032-63da-4581-90aa-5e17c902f939","range":0,"rating":5,"reply":"We are thrilled to hear Stu provided professional service and helped you secure a great move-in deal!","replyTime":"2025-08-23T13:37:00","review":"Stu was professional and helped get a better move in deal","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"ryan b."},{"reviewId":"2a3deea8-3b22-4ef2-9cc7-6d554e418227","range":0,"rating":5,"reply":"We are delighted to hear that Victoria helped you find the right unit at the right price!","replyTime":"2024-08-15T10:58:00","review":"Cannot thank Victoria for finding us the right unit at the right price!","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Michael B."},{"reviewId":"c7414edd-7b9f-4d17-91d7-1acd3634e4c4","range":0,"rating":5,"reply":"Thank you immensely for highlighting Victoria's exceptional service! We're thrilled she made your experience smooth and stress-free. It's wonderful to hear that Victoria was attentive, knowledgeable, and committed to answering all your questions and meeting your needs. We take great pride in our team members who go above and beyond, and Victoria's clear communication and confident demeanor are exactly what we strive for. Your recommendation means a lot to us, and we're grateful you took the time to share your positive experience.","replyTime":"2025-08-23T09:07:00","review":"I had the pleasure of working with Victoria and was thoroughly impressed by her exceptional customer service and professionalism. From the very beginning, she was attentive, knowledgeable, and genuinely committed to making sure all my questions were answered and needs were met. Her communication was clear and timely, and she handled everything with a calm, confident demeanor that made the entire process smooth and stress-free. Victoria truly goes above and beyond, and it’s clear she takes pride in providing outstanding service. Highly recommend!","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Talon H."},{"reviewId":"1cf18d6a-428c-433f-929b-6e37273e4f95","range":0,"rating":5,"reply":"Thanks for the awesome review, A-1! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Let us know if you have questions at customerservice@extraspace.com.","replyTime":"2023-03-12T07:13:00","review":"Excellent customer service. Onsite staff took care of our needs. Onsite manager very knowledgeable with facility. Highly recommend this facility. Great work Stu. PS Highly recommend Stu when renting storage.","source":"Google","submissionTime":"2025-08-17T00:00:00","userName":"A-1 R."},{"reviewId":"dddd6665-1861-4d17-8e11-ff051b7c5a08","range":0,"rating":5,"reply":"We're honored to have made your renting process easy and convenient. Thank you for choosing Extra Space Storage!","replyTime":"2025-08-11T09:54:00","review":"Very easy renting process! I was able to do everything online and immediately got access to my unit which was ready when I got there. Stu was helpful and made sure my questions were answered as well!","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Paola"},{"reviewId":"a110689a-b05a-4431-beb6-2f9d7e319b1e","range":0,"rating":5,"reply":"Your positive feedback about Green Chile Stew's kind service means everything! We're thrilled he made your storage experience easy and stress-free.","replyTime":"2025-08-07T09:05:00","review":"I got a call from a team member named “Green Chile Stew” (awesome name, by the way!) with information about my storage unit, and I just wanted to say how kind and friendly he was. He took the time to explain everything clearly and made the whole process feel easy and stress-free. Great customer service — really appreciated!\n-Zen","source":"Google","submissionTime":"2025-08-07T00:00:00","userName":"cristian a."},{"reviewId":"58e4a191-5c5b-402a-a48b-c22f8a28ae77","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ronnie! Don't hesitate to reach out if you need anything!","replyTime":"2025-07-25T11:47:00","review":"Green chili stew was exceptionally nice !","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"Ronnie P."},{"reviewId":"f91b39c9-0cc0-4ae9-8d36-440e6f5dc710","range":0,"rating":5,"reply":"Your positive feedback means a lot! So glad Stew could help make your experience great.","replyTime":"2025-07-23T09:35:00","review":"Stew was very helpful","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"sara"},{"reviewId":"a090e0c0-a233-4fc3-a0be-1780c2e42a86","range":0,"rating":5,"reply":"We are overjoyed to hear Stewart provided helpful service finding you the best unit and price! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-23T11:42:00","review":"Stewart was very helpful with taking my info in order to give me the best size unit and price available.","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Carlos T."},{"reviewId":"4be746bb-b3fc-427f-9dbf-6544f182c3c9","range":0,"rating":5,"reply":"We are delighted to hear you find us secure, clean, and our staff exceptional! Thanks for recommending us.","replyTime":"2025-07-17T09:26:00","review":"Best storage place ever.  Totally secure and clean.  Hidden away.  Staff is exceptional, consistent and friendly. i highly recommended it to all.","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Barb O."},{"reviewId":"413969b8-00d4-49c4-a0ff-d52e6dcf44c5","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our clean facility and professional team, Victoria & Stew!","replyTime":"2025-07-12T09:39:00","review":"Clean facility we had belongings stored here for nearly two years. We saw no pests and access was always easy. Victoria & Stew were professional and friendly. They were always great to work with.","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Paul M."},{"reviewId":"f755274e-2f99-4a78-8ccb-1a38565975ea","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Stew and Victoria! Their dedication to providing excellent customer service is something we pride ourselves on. We appreciate your understanding regarding the rent increases and are glad our staff was able to work with you to find a reasonable rate. Thank you for noting our well-kept facility and the sense of security it provides. We understand your concern about the dust issue and appreciate your understanding about the challenges posed by Albuquerque's windy climate. Your suggestion about properly packing and wrapping items is helpful for other customers. Thank you for taking the time to share your feedback with us.","replyTime":"2025-07-12T09:39:00","review":"The staff is incredibly nice, understanding, knowledgeable and helpful. Stew and Victoria are great people and easy to work either. Twice I received a large increase on my rent, and twice I went in and the staff brought it down to a reasonable rate. The facility is well kept and always feels well protected. My only complaint would be the absurd amount of dust. Obviously, we live in windy Albuquerque and dust is gonna get everywhere, but there are some air channels that allow quite a large amount into the units so make sure everything‘s packed and wrapped properly.","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"William A."},{"reviewId":"80f04654-7e35-472d-b287-b01af8c5587e","range":0,"rating":5,"reply":"We are delighted to hear you found our facility clean and our staff friendly!","replyTime":"2025-07-10T15:49:00","review":"Clean facility and friendly staff.","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Jesenia P."},{"reviewId":"e2c5c167-0c00-4824-a8ec-0926b31496ce","range":0,"rating":5,"reply":"We are delighted to hear Green chile Stu is great! Thanks for the awesome feedback, Chris!","replyTime":"2025-07-10T15:45:00","review":"Green chile Stu is great!","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Chris H."},{"reviewId":"a9202a5a-3f6f-46a5-a67d-169fb919cd29","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with our customer service, cleanliness, and pricing!","replyTime":"2025-06-26T11:28:00","review":"Best customer service. Always clean and good pricing.","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"Shorty S."},{"reviewId":"aa251f49-75b3-4537-947a-1acc25471e98","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-23T09:16:00","review":"Great service! Very helpful!","source":"Google","submissionTime":"2025-06-23T00:00:00","userName":"Emma K."},{"reviewId":"3d597e6b-9eac-4932-a1df-a9e7b29eb809","range":0,"rating":5,"reply":"We are delighted to hear about your great experience over the years, Mike! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-16T12:51:00","review":"Stay was very great was there a few years and was a great storage","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Mike C."},{"reviewId":"70c988cf-9e60-4bba-ba2f-54b7f3c0cb6c","range":0,"rating":5,"reply":"We are delighted to hear Stew was helpful! Thanks for recommending our storage facility, Eric.","replyTime":"2025-06-15T16:23:00","review":"Stew was really helpful with my experience at Extra Space today. I would really recommend using this Storage Facility.","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"Eric G."},{"reviewId":"3009a670-60ef-4247-9e3a-8d2656d3d1a2","range":0,"rating":5,"reply":"We are delighted to hear your experience was easy and simple! Thank you for recognizing Stew's excellent service.","replyTime":"2025-06-04T16:39:00","review":"The experience was super easy and simple! Green chili Stew is doing a wonderful job!","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"simone d."},{"reviewId":"f927b187-aeaf-4053-bed8-12e96b1f78f9","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience with our facility and customer service team. Your satisfaction means everything to us!","replyTime":"2025-05-26T16:13:00","review":"So far I been having a great as experience with this facility, excellent customer service!(:","source":"Google","submissionTime":"2025-05-26T00:00:00","userName":"Sontee B."},{"reviewId":"8bfdc567-86be-4117-8c7e-e64a735698b4","range":0,"rating":5,"reply":"We are delighted to hear that you enjoyed our service and the green chili stew. Thank you for recognizing our helpful team member.","replyTime":"2025-05-22T10:35:00","review":"Green chili stew was great. He was very helpful","source":"Google","submissionTime":"2025-05-22T00:00:00","userName":"kym b."},{"reviewId":"1a7f35c8-ba15-4593-bbe0-52bc50ed96a6","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your thoughts!","replyTime":"2025-04-12T14:28:00","review":"Very clean property, friendly staff and good deals make every visit here pleasant and builds the best kind of environment.","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"Valentino S."},{"reviewId":"5d4d6b10-b374-4646-b731-bdd16ecd56c6","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.","replyTime":"2025-05-15T14:50:00","review":"“Green Chile Stu” the new manager at the twin oaks location is a rock star! He was very helpful with my needs. I currently have 3 units at this location and he helped me combine 2 units into 1 unit saving me money.","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"Jennifer C."},{"reviewId":"447ffa1a-d61d-4ed0-b37e-0f053a06910a","range":0,"rating":5,"reply":"Thank you immensely for your kind words. We're glad you enjoyed the green chili stew and found our staff helpful. Your mom's satisfaction is our priority.","replyTime":"2025-05-10T11:50:00","review":"Green chili stew was amazing, very informative and helpful. Thank you for taking care of my mom.","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Teresa T."},{"reviewId":"77b16f9b-79ff-49e1-9456-92097abd3aca","range":0,"rating":5,"reply":"Thanks for sharing your positive experience at Extra Space Storage! We are happy to hear that our facility has met your needs for several years. It's great to know that you found our facility well-maintained, with clean and well-lit interiors. We appreciate your kind words about \"Green Chile Stu\" and his friendly service during your move-out process. We're glad we could provide you with a quick and worry-free experience. Thank you for choosing Extra Space Storage, and we wish you all the best with your new storage solution closer to home.","replyTime":"2025-05-08T16:28:00","review":"I've had a great experience at this location for several years. The facility is well-maintained. Interiors are clean and well-lit. I moved out to get a larger unit closer to home, and although I just met the new manager today for the first time, \"Green Chile Stu\" was very friendly and took care of my move-out quickly. No worries here.","source":"Google","submissionTime":"2025-05-08T00:00:00","userName":"Stacy"},{"reviewId":"d524b74e-8854-473f-a7e9-801a0d266778","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear you had a great experience with us. If you ever need storage space again, we'll be here to help!","replyTime":"2025-05-03T16:59:00","review":"Stored my belongings here for a bit. Great customer service from beginning to end! If ever I need to utilize storage space again, I'll be back!","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Zenallagam C."},{"reviewId":"c98c1338-3d3f-47c8-b320-56176dbbebf8","range":0,"rating":1,"reply":"Your positive experience with our online sign-up process and clean indoor unit is greatly appreciated. Thank you for sharing your feedback!","replyTime":"2025-01-27T16:32:00","review":"Sign up online was easy and straight forward. The indoor unit was extremely clean and ready to be moved into!\n\n*Update* - Beware of the initial “promotional rate” I was unaware of signing up for. 3 months later your rate will double after the company sends an inconspicuous 3x5 letter that resembles spam mail. I should have shopped around town for another company.","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Josh W."},{"reviewId":"47414641-4e2c-4b64-ae4a-fc471fd4df31","range":0,"rating":5,"reply":"Thank you immensely for your kind words! We are glad to hear that our staff was able to assist you with your storage needs.","replyTime":"2025-04-18T13:38:00","review":"The staff was friendly and caring when it came to my storage needs they knew exactly what I should rent. I would recommend them to everybody.","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"karla n."},{"reviewId":"d21c6e4f-3250-488d-8a22-de71ce0e17b7","range":0,"rating":5,"reply":"We are happy to hear you had a great experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-04-11T07:59:00","review":"Very nice service and clean facility!  Highly recommend this storage!","source":"Google","submissionTime":"2025-04-10T00:00:00","userName":"David V."},{"reviewId":"cc98adef-0052-4906-bcfe-8e59959e7fe1","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with Victoria at Extra Space Storage. Her assistance in cutting off your lock and helping you find a new home for your family bed demonstrates her dedication to customer service and community support. We appreciate you sharing your feedback about Victoria's helpfulness, kindness, and thoughtfulness. Thank you for choosing Extra Space Storage!","replyTime":"2025-04-07T07:53:00","review":"Drove in from Texas to clean out my storage unit, only to realize that I did not have the correct keys. Victoria was able to help me cut off the lock. We also had a special family bed that we could no longer use, and my plan was to donate to a thrift store. I had mentioned this to Victoria, and she knew of someone that could use it, and that person was able to come and pick it up for their young son. Not only was Victoria helpful, kind, courteous, and thoughtful for my needs, she also help someone she knew of in the community that was in need. I genuinely appreciate the Victoria and everything she helped me with. Thank You!","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Kasey V."},{"reviewId":"12c73600-cd9b-4f31-9f00-bd2c0d0d5589","range":0,"rating":5,"reply":"We are excited to hear that you love the space and find the environment clean and well kept. Thank you for your feedback!","replyTime":"2025-04-07T15:58:00","review":"I love the space I have here at extra storage. The environment is clean and well kept","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Danielle P."},{"reviewId":"e0fe88f6-c44d-4cd0-9bf0-af428dd2f8c7","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your excellent service experience at Extra Space Storage!","replyTime":"2025-04-04T14:43:00","review":"Excellent service!","source":"Google","submissionTime":"2025-04-04T00:00:00","userName":"Anthony D."},{"reviewId":"a4a3c7d5-a6a5-4cde-9496-020c934b1e24","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with JR at Extra Space Storage! We're particularly pleased that JR was able to provide excellent customer service, answering all your questions and showing you the available units. It's wonderful to know that he was patient, thorough, and honest throughout the process, helping you with the web-rate and providing pricing information. We're glad you found our units well-kept and clean. Thank you for your detailed feedback, and we look forward to providing you with a positive storage experience.","replyTime":"2025-04-01T16:20:00","review":"JR provided excellent customer service and was very respectful, helpful, knowledgeable, and professional. This was my first time having storage and he took the time to answer the questions I had and showed me the space of the units I was considering. I appreciated his patience, thoroughness, consideration, and help in this process and appreciated that he was honest in what he communicated and in his desire to help others in the storage process. He also printed the receipt and storage documents for me, was able to help me with the web-rate, and gave me information about pricing. The units also look to be well-kept and clean. Thank you for your help, JR! I look forward to having a positive storage experience here.","source":"Google","submissionTime":"2025-04-01T00:00:00","userName":"Desireé"},{"reviewId":"30107aac-226a-4a94-89e7-52df911fc230","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Jacob. Thank you for recognizing Victoria's great service.","replyTime":"2025-03-23T09:38:00","review":"Thank you Victoria Baca for the great service.","source":"Google","submissionTime":"2025-03-23T00:00:00","userName":"Jacob B."},{"reviewId":"ba99c322-70ce-413e-9400-9bf3bb719e02","range":0,"rating":5,"reply":"Your review is appreciated. We are glad to hear that Victoria provided you with great service and assistance. Thank you for choosing Extra Space Storage!","replyTime":"2025-03-21T13:37:00","review":"Great place with great personal, Victoria is such a nice and friendly person, she helped me all the time with what I was need it! Good prices and an awesome service!!!","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Cesar M."},{"reviewId":"edf5f414-b282-4f64-95af-bcee8d5bf945","range":0,"rating":5,"reply":"Thank you so much for taking the time to share your experience with Victoria. We truly appreciate your kind words about her service. It's wonderful to hear that Victoria's cheerful attitude and helpfulness made a potentially difficult task easier for you. We're glad she was able to assist you with your phone and provide advice. Your feedback means a lot to us, and we're delighted that Victoria was able to make such a positive impression during your visit.","replyTime":"2025-03-22T08:07:00","review":"Victoria was fantastic. Present, courteous, responsive and cheerful, she made the potentially arduous and sad experience of emitting my late father's storage unit much easier just with her good temper and kindness. When I left my phone behind, and raced back in a panic, Victoria was there to greet me with the phone in her hand, having safely kept it on the office until my return.  She had great advice about sending packages and where to eat on the area.  Victoria is a gem.  Thank you for everything.","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"N. K."},{"reviewId":"fae2b039-7e0c-490c-93a2-8dc06f3cfaa5","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We're glad to hear you found our facility clean and that Victoria provided clear instructions.","replyTime":"2025-03-22T08:08:00","review":"clean place. victoria gave clear instructions","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Oliver H."},{"reviewId":"113fb7cd-eab6-4883-8f84-2dde1743f3b0","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're glad to hear you had a great experience at our facility. Thank you for sharing your thoughts!","replyTime":"2025-03-20T09:18:00","review":"Super clean facility.  Easy to use and staff, Victoria is great.  She had helpful advice and was readily available.  Thank you!","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Judy Q."},{"reviewId":"a658bfd8-ab0d-4f04-b823-18b56af90e57","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We deeply cherish your positive experience with us. We're especially pleased to hear about your interactions with Victoria in the front office. It's great to know that her friendliness and helpfulness made such a positive impression during your time with us. We appreciate your loyalty over the couple of years you've been with us, and we're glad we could provide you with a good storage experience.","replyTime":"2025-03-20T11:18:00","review":"Had storage unit here for a couple years and always had a good experience. Victoria in the front office is always so friendly and helpful and I would completely forget to make a payment a couple times and Victoria would call and was always so kind and helpful with different options if I needed. Would definitely use Extra Space again!","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Isabella M."},{"reviewId":"79434750-7b56-4120-b4fc-9afe138ebc7f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled to hear that Victoria was knowledgeable and friendly throughout your experience.","replyTime":"2025-03-15T17:20:00","review":"Victoria was really great during the entire process! She was super knowledgeable and friendly! Definitely recommend!","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"ELIZABETH E."},{"reviewId":"342ffda7-7ef4-437f-b03c-06874aa7b1bd","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Ms. Victoria at Extra Space Storage. We're delighted to hear that she greeted you warmly and was able to answer all your questions without hesitation. It's great to know that you found our facility well-kept, clean, and quiet. We strive to maintain high standards for our storage units and customer service. We appreciate your recommendation to others and are glad that Extra Space Storage meets your personal and work travel storage needs. Your review is truly appreciated, and we look forward to continuing to serve you.","replyTime":"2025-03-13T16:31:00","review":"Ms. Victoria is totally awesome. She greeted me with a big “hello friend” smile. She answered all my questions with out hesitation. The facility is well kept, clean and quiet. So, go see Ms. Victoria and tell her, Eric sent you…\nPS: I use Extra Space Storage for my personal and work travel needs.","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Eric B."},{"reviewId":"481a2f44-1e76-4fd4-bca7-a015cebf9103","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience with Extra Space Storage! Thank you for sharing your feedback. We're glad that Stu was able to provide excellent customer service and fully inform you about our current prices and phone app. It's wonderful to know that you felt comfortable throughout the entire process. We appreciate your recommendation and are thrilled that you chose to use our services again after your positive experience 5 years ago. Thank you for being a valued customer!","replyTime":"2025-03-08T09:45:00","review":"I’m in the middle of buying a home and needed storage for my belongings while the process goes through. We had previously used extra space storage (5 years ago) and we loved the accommodations. This time we decided to use them again and the customer service and support was incredible! Stu ensured that I was fully informed of their new prices and phone app. He was kind and made me feel comfortable throughout the entirety of the process! Highly recommend them! ?¨","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Cynthia P."},{"reviewId":"bff4f95f-3be0-4f0c-9441-10514763d199","range":0,"rating":5,"reply":"Manuel, we know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Your recommendation to friends and family is the best compliment that we can receive! Thank you for choosing Extra Space.","replyTime":"2020-01-07T17:22:00","review":"I highly recommend Extra  Space Storage, to anyone who is in need of storage space for there personal belongings here in Abq.  I especially recomend Twin Oaks on the west side.  Audrey was very helpful,especially when explaining the storage lease and the insurance plans for you property being stored at the facility.\nI appreciated the that the facility has beean remodeled and updated security systems.  The storage units and tha facility grounds were clean, freshly painted and resurfaced.\nIts been a pleasure working with Audrey.\nShe asked the right questions insure that I chose the correct size of unit for all my storage needs.","source":"Google","submissionTime":"2025-03-06T00:00:00","userName":"Manuel G."},{"reviewId":"38235978-4793-4241-973f-d2d9c41d38d2","range":0,"rating":5,"reply":"We're happy to hear about your great experience at our Extra Space Storage location. Thank you for your wonderful feedback.","replyTime":"2025-02-28T09:29:00","review":"Great customer service no wait time go my account back running with no problems this is the best extra space location thank you guys","source":"Google","submissionTime":"2025-02-28T00:00:00","userName":"Apn"},{"reviewId":"c13c0828-208b-4d5d-831b-5c10089cbca7","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience with Victoria at our Extra Space Storage location. Thank you for your feedback.","replyTime":"2025-02-28T10:01:00","review":"Victoria the manager, has been extremely helpful . I have multiple units at this location and have had a rough time moving and remodeling my home while trying to settle into the area. She has been on top of trying to help me with best possible plans and rates for my changing needs.also calling to remind me of things I have forgotten about during a busy time. The facility is always clean and looking nice. The facility is also in a secure and nice area.","source":"Google","submissionTime":"2025-02-28T00:00:00","userName":"Joshua C."},{"reviewId":"a8aa2209-cc7d-4d38-815c-8017fa8f4e9e","range":0,"rating":5,"reply":"Thanks for the positive feedback, Tresha! We greatly appreciate your review.","replyTime":"2025-02-28T11:21:00","review":"Great place to store items","source":"Google","submissionTime":"2025-02-28T00:00:00","userName":"Tresha A."},{"reviewId":"b85a8f71-94df-40c4-8f84-05b469964bf1","range":0,"rating":5,"reply":"We genuinely admire your kind words about Victoria's exceptional customer service. It's wonderful to hear that she was friendly, professional, and knowledgeable throughout your experience. We're thrilled that Victoria was able to explain all your options, answer your questions, and make the entire process smooth and stress-free for you. Our team takes great pride in providing top-notch service, and we're delighted that Victoria went above and beyond to meet your needs. Thank you for taking the time to share your experience and for recommending us!","replyTime":"2025-02-21T16:27:00","review":"I had an amazing experience at Extra Space Storage thanks to Victoria! From the moment I walked in, she was friendly, professional, and extremely knowledgeable. She took the time to explain all my options, answer my questions, and made the entire process smooth and stress-free. Her customer service is truly top-notch, and she went above and beyond to ensure I got exactly what I needed. If you’re looking for someone who genuinely cares about customers and provides excellent service, Victoria is the person to see! Highly recommend","source":"Google","submissionTime":"2025-02-21T00:00:00","userName":"ChiShiNeez M."},{"reviewId":"bdfea455-4dc7-4169-a49d-86c42e2bf4d0","range":0,"rating":5,"reply":"We're delighted to hear about your awesome experience at our location! Thank you for sharing your feedback.","replyTime":"2025-02-12T13:17:00","review":"Awesome experience at this location! Victoria has been amazing help with everything !","source":"Google","submissionTime":"2025-02-12T00:00:00","userName":"Heron B."},{"reviewId":"9beb4793-a5dc-4140-8ef2-da5cdacfc67f","range":0,"rating":5,"reply":"Your positive experience with our online sign-up process and clean indoor unit is greatly appreciated. Thank you for sharing your feedback!","replyTime":"2025-01-27T16:32:00","review":"Sign up online was easy and straight forward. The indoor unit was extremely clean and ready to be moved into!","source":"Google","submissionTime":"2025-01-27T00:00:00","userName":"Josh W."},{"reviewId":"dc94af39-f0fe-4229-9bd5-1129efb75201","range":0,"rating":5,"reply":"We're glad to hear you found easy access at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-01-25T16:20:00","review":"Easy access","source":"Google","submissionTime":"2025-01-25T00:00:00","userName":"evan g."},{"reviewId":"e59f6b46-286f-4317-a685-16cc60ec1468","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our manager, Victoria. We're glad Victoria was able to assist you in finding a more accessible unit for your semi-truck delivery. Thank you for sharing your feedback and choosing our facility for your storage needs!","replyTime":"2025-01-23T16:31:00","review":"Just moved my stuff in while I am in between places. The manager Victoria is really kind and helpful. I had a difficult move with my stuff coming in a semi and she was able to shift me to a unit that was more accessible.","source":"Google","submissionTime":"2025-01-23T00:00:00","userName":"Julie R."},{"reviewId":"c4ad69e2-bb68-4274-aa57-35feb0cedeab","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-01-18T12:28:00","review":"Great management, always a clean facility. Can't ask for anymore from a storage unit.","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Jared H."},{"reviewId":"5a98f4ca-1cd1-4c77-82de-a682fbe6133a","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Green chile stew at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-01-14T10:08:00","review":"Today I stopped in to get some help it had been a very long time since I had visited my storage and I had misplaced my unit keys. Green chile stew saved the day by removing my lock after taking all the proper steps to verify my identity! He was professional quick and made the entire process a breeze!","source":"Google","submissionTime":"2025-01-14T00:00:00","userName":"Aj P."},{"reviewId":"ba6fbf2f-8794-4114-8b2b-47b37e489c69","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We are glad to hear that our team was helpful and pleasant during your visit.","replyTime":"2025-01-09T07:25:00","review":"Very helpful in office, pleasant to deal with","source":"Google","submissionTime":"2025-01-08T00:00:00","userName":"Andres R."},{"reviewId":"22b2230f-bc7c-4897-a670-6daff5377c55","range":0,"rating":5,"reply":"We are delighted to hear that Benjamin provided excellent customer service. Thank you for recommending us!","replyTime":"2025-01-04T14:21:00","review":"Benjamin has a great personality, excellent customer service. I highly recommend!!","source":"Google","submissionTime":"2025-01-04T00:00:00","userName":"Debbie F."},{"reviewId":"b2201594-fe62-4fbe-b990-a76f79fb99d6","range":0,"rating":3,"reply":"Thank you for the feedback, Chad. Our unit rates change based on market values, and we adjust them periodically to reflect those changes. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.","replyTime":"2025-01-02T13:50:00","review":"Price increased from $75 to $180 in two years. Otherwise was fine, clean unit.","source":"Google","submissionTime":"2025-01-02T00:00:00","userName":"Chad C."},{"reviewId":"7c46ff3c-70a8-4143-9bd5-daa2de970542","range":0,"rating":5,"reply":"Thank you for your review. We're glad Victor was able to assist you with the process.","replyTime":"2024-12-26T10:39:00","review":"Victor was very helpful with the process. Thank you.","source":"Google","submissionTime":"2024-12-26T00:00:00","userName":"Sam A."},{"reviewId":"6da179b4-249e-4d0b-99ca-7e0b2d633e08","range":0,"rating":5,"reply":"We're privileged to have made your first storage experience easy and comfortable. Thank you for your review.","replyTime":"2024-12-16T15:46:00","review":"So far happy it's my first time having to ever use a storage and I can honestly say it's not what I thought the younger ben made it easy and comfortable thank you very much","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"Franchesca M."},{"reviewId":"39763fe4-b296-4b91-8b49-12309f8becea","range":0,"rating":5,"reply":"Thank you for the excellent rating, Danny! We're happy Victoria was able to provide a smooth rental experience. Please call us at 888-storage if you need anything.","replyTime":"2024-01-04T13:55:00","review":"Victoria was very helpful and on-line process was super easy to book!","source":"Google","submissionTime":"2024-12-15T00:00:00","userName":"Danny C."},{"reviewId":"6c450e76-136a-4306-9d6c-61415c72a1d2","range":0,"rating":1,"reply":"Your feedback is very important to our team, Esteban. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at (505) 352-2333. ","replyTime":"2024-12-15T06:59:00","review":"Updated 11-month review: This place is a rip-off. I should've known better about this type of storage facility. The first 3 months were awesome at around $50 per month, after 3 months the price went up to $117 and I've been okay paying that. Now, I received a notice that my price would go up to almost $180 next month, which is a huge increase. Keep in mind the unit is only 10x10. Just gonna have to sell my stuff, most storage facilities are a rip-off and use \"market\" unfair pricing.","source":"Google","submissionTime":"2024-12-13T00:00:00","userName":"Esteban C."},{"reviewId":"324e558f-66d4-4e00-bf4f-00bfcddae1a0","range":0,"rating":5,"reply":"Hi Garrett. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Victoria!\n","replyTime":"2024-12-11T17:14:00","review":"I have been very happy with my service at Extra Space Storage.\n\nVictoria always makes it a very accommodating and professional atmosphere, handling all business matters in a timely manner. I would recommend their storage facility to anyone looking!","source":"Google","submissionTime":"2024-12-11T00:00:00","userName":"Garrett M."},{"reviewId":"bb05e415-8f35-4ec7-8933-253f2b2cdca1","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and recommendation. Thank you for choosing Extra Space Storage.","replyTime":"2024-12-09T14:54:00","review":"Staff is awsome, friendly and very helpful. Only gripe i have is that I never received my first free month and was not aware that my $70 a month when i signed up was a promotion. It double to $140 a month without me realizing it. I do recommend and will use Extra Space storage again.","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Chris G."},{"reviewId":"10521744-ecf3-4b0d-91d8-df23e7fcdef5","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2024-11-23T16:18:00","review":"Victoria is the absolute best person around! Hope your holiday season is as awesome as you are! Take care ??","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"Marcus C."},{"reviewId":"b1071bc8-a849-4b7d-a341-e32a68857978","range":0,"rating":5,"reply":"We're pleased to hear that you found our facility clean, secure, and easy to reserve online. Thank you for your feedback.","replyTime":"2024-11-17T08:58:00","review":"Always clean, and secure facility. Easy to reserve online.","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Carla G."},{"reviewId":"93ec4e8b-4e20-4e3c-b115-576f6adb1099","range":0,"rating":5,"reply":"We are overjoyed to hear about your great experience with Victoria's customer service. Thank you for sharing your positive feedback!","replyTime":"2024-11-14T10:25:00","review":"My experience has been really good! Victoria's customer service is great and is always very helpful & nice.","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"D D."},{"reviewId":"ae61ece5-ba5f-47ca-8ead-b659e08f248b","range":0,"rating":5,"reply":"Thanks for the positive feedback, Brandon Burke! We appreciate your kind words about our service.","replyTime":"2024-10-31T11:24:00","review":"Very good service and they work with you.","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"Brandon B."},{"reviewId":"f8a86532-4d07-4ab6-990e-2841032c123a","range":0,"rating":5,"reply":"Thank you immensely for your kind words. We are thrilled to hear that we could assist you with everything you needed.","replyTime":"2024-10-30T14:29:00","review":"Super Helpful,and very nice,helped solve our problem,and helped us with everything we needed","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"Baby G."},{"reviewId":"aab3f650-e6ea-454f-b702-5fd8535e8acb","range":0,"rating":5,"reply":"We're happy to hear that you found our team helpful and welcoming. Thank you for sharing your experience with us.","replyTime":"2024-10-30T14:36:00","review":"Very helpful and welcoming. Helped us with what we needed and got us what we needed. Very much appreciated.","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"Nate G."},{"reviewId":"4bd7d7de-7790-4856-a039-0ffec8be5201","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are glad to hear you had a great experience with our service and facilities.","replyTime":"2024-10-30T14:27:00","review":"Great service, wonderful units, clean, a well maintained location with a nice manager.","source":"Google","submissionTime":"2024-10-30T00:00:00","userName":"Kxd n."},{"reviewId":"de00e192-054d-48b5-bb3d-90d9f4e725b7","range":0,"rating":3,"reply":"We understand your concerns about the price increases and apologize for any inconvenience this may have caused. We strive to maintain competitive rates while also providing well-kept units and reliable assistance. However, we recognize that multiple increases in a short period can be frustrating. Please feel free to reach out to us at (505) 352-2333 to discuss this matter further. We value your feedback and would like the opportunity to address your concerns directly.","replyTime":"2024-10-26T10:26:00","review":"The units are very well kept and it’s easy to get ahold of someone for assistance. I only give it 3 stars because I have only had my unit for a little over a year and they have raised the price twice. The first rate increase was only 3 months after I had the unit and they raised it by $50! And now last month they raised it by another $50! The prices online don’t look too bad but then they raise the rate when once you’re in so the prices are definitely deceiving. Almost $200 for an empty 10x10 space of concrete seems a bit outrageous.","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Kylie F."},{"reviewId":"3af610ce-e733-4abd-b425-db33194bc304","range":0,"rating":5,"reply":"Your feedback is incredibly valuable, and we sincerely appreciate you taking the time to share your experience with Extra Space Storage. We're delighted to hear that Victoria has been helpful in answering your questions and providing clear information about our services, including the financial aspects. It's wonderful to know that the climate-controlled unit has been effective in preserving your vinyl collection. We take pride in maintaining consistent conditions to protect our customers' belongings. Thank you for choosing us for your storage needs and for recommending our business. We're committed to continuing to provide you with a safe and reliable storage solution.","replyTime":"2024-10-18T09:04:00","review":"Highly recommended business. This has been a very safe and helpful place to keep our items within.\nVictoria at the desk is receptive to any questions and ideas. She clearly lays out everything involved, or that could be, for you including the true total financial cost.\nPlus, the climate controlled spot we have has been consistent in keeping our vinyl in top condition.","source":"Google","submissionTime":"2024-10-18T00:00:00","userName":"Elliot S."},{"reviewId":"182296f1-201c-4631-aaf9-2ed24be408aa","range":0,"rating":5,"reply":"Your positive experience with Extra Space Storage is greatly appreciated! Thank you for recommending our location.","replyTime":"2024-10-14T11:24:00","review":"I've rented space here since 2017. Extra Space Storage has been amazing! Victoria was very friendly and helpful with anything I needed.  I  highly recommend this location!!","source":"Google","submissionTime":"2024-10-14T00:00:00","userName":"Xtina D."},{"reviewId":"ade2eec5-d131-4755-aa55-297a217c1b63","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear that Victoria provided great customer service and was compassionate during a difficult time for you. Thank you for sharing your experience with us.","replyTime":"2024-10-14T17:22:00","review":"Great customer service. Victoria is awesome, she is very kind and professional. She has been very compassionate when I lost my dad and was out of work for a while and made adjustments to work with me.","source":"Google","submissionTime":"2024-10-14T00:00:00","userName":"Matt G."},{"reviewId":"cf414b38-2dbb-472e-b73c-b76384f02740","range":0,"rating":5,"reply":"Thank you for your kind words about Benjamin. We are overjoyed to hear about your positive experience.","replyTime":"2024-10-12T10:27:00","review":"Benjamin was really friendly and informative. He answered all my questions, and was super polite.","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"Ellaf A."},{"reviewId":"a90d26fb-7a35-4b46-b0c8-e46efacbc389","range":0,"rating":5,"reply":"Alice, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. If there's ever anything else we can do to keep your experience great, please let us know by emailing us at customerservice@extraspace.com or calling us at 888-storage. Our team is always happy to help! ","replyTime":"2023-10-13T16:50:00","review":"Convenient, easy, well maintained and affordable.","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"Alice O."},{"reviewId":"a2608662-f26b-4cc8-ba05-cc1408bd541e","range":0,"rating":5,"reply":"Thank you immensely for the positive feedback! We strive to provide a clean facility and excellent customer service at reasonable rates. We appreciate your kind words.","replyTime":"2024-07-15T12:12:00","review":"Nice clean facility and great staff. Reasonable rates ??","source":"Google","submissionTime":"2024-10-04T00:00:00","userName":"holly c."},{"reviewId":"92e2493b-17e5-41e6-8a9d-5b31cdcd4ccd","range":0,"rating":5,"reply":"We're glad to hear you find our location affordable, Miguel. We think Victoria is great too! Thank you for your positive review!","replyTime":"2024-09-28T07:42:00","review":"I own a space here, and it's one of the most affordable locations. The property manager, Victoria, is really helpful","source":"Google","submissionTime":"2024-09-27T00:00:00","userName":"Miguel L."},{"reviewId":"01f82b24-4504-49cf-bca4-f5828c8cd337","range":0,"rating":5,"reply":"We are overjoyed to hear that Victoria provided you with excellent service at Extra Space Storage. Her dedication to helping you with your unit door and even driving you back to your unit in the heat demonstrates her commitment to customer satisfaction. It's wonderful to know that Victoria has been consistently helpful, from setting up your storage unit to assisting you during your recent visit. We truly appreciate you taking the time to share your positive experience with us, Brenda! Your happiness with our service means a lot to us, and we're glad to have you as a valued customer at Extra Space Storage.","replyTime":"2024-09-27T15:57:00","review":"I love this extra space storage. Victoria the storage manager was very helpful when I arrived to my unit and couldn't close the door. She even drove me and my bf back to the unit which was amazing rather than having to walk back and forth in the heat. Victoria has also been working at the facility a while as she was the manager who helped me get my storage unit set up. Thank you Victoria! I'm very happy with my the service from extra space!","source":"Google","submissionTime":"2024-09-27T00:00:00","userName":"brenda B."},{"reviewId":"a9ca9e2d-ba9f-4538-bb7a-bcbcd790478d","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2024-09-23T07:53:00","review":"I have rented at many extra space storage locations and by far this hands down is the best. Friendly staff, no Hassle fast and easy to rent, it's so clean and in a beautiful spot near unser. Finally a storage with 24 hour access.","source":"Google","submissionTime":"2024-09-23T00:00:00","userName":"Sarah C."},{"reviewId":"4b7431c0-ff54-4cd8-af91-8f226ea9c98a","range":0,"rating":5,"reply":"We are excited to hear that you had a great experience storing your things with us. Thank you for the positive feedback!","replyTime":"2024-09-19T10:32:00","review":"Great place to store your things. Staff is super polite and helpful, the property is very clean. Highly recommend","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Joe P."},{"reviewId":"727f882b-e14c-49ca-8830-48b0836bb133","range":0,"rating":5,"reply":"Thank you for your positive experience. We appreciate your kind words about our customer service.","replyTime":"2024-09-19T14:41:00","review":"Pleasant experience, customer service was awesome","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Ceasar S."},{"reviewId":"dd3b2652-0900-476c-8940-91800e1dbbe4","range":0,"rating":5,"reply":"Thank you for your review, Jean Salaz-Romero! We are thrilled to hear that you have had a great experience with our storage facility. We appreciate your positive feedback.","replyTime":"2024-09-13T08:59:00","review":"This place is great, the customer service is amazing, we have had storage here for years and love it, it’s clean, it’s refrigerated and the staff is amazing","source":"Google","submissionTime":"2024-09-12T00:00:00","userName":"Jean S."},{"reviewId":"850f4d80-e74c-4b87-b362-f23a94088812","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-09-10T11:28:00","review":"I love working with Extra Space!","source":"Google","submissionTime":"2024-09-10T00:00:00","userName":"Aimara C."},{"reviewId":"34f84f00-e341-4a9f-a093-27fad7754f0f","range":0,"rating":5,"reply":"We are glad to hear you had a positive experience with Extra Space Storage. Thank you for your feedback!","replyTime":"2024-09-06T12:26:00","review":"I am very happy with my experience with Extra space storage. The staff is always so helpful and friendly. Awesome job ????","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Jesse m."},{"reviewId":"2893e9db-9afd-4520-921b-1d707a7cc217","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with Victoria at Extra Space Storage. Thank you for your review.","replyTime":"2024-08-27T08:18:00","review":"I’ve been trying to move out of my dad’s storage unit from across the country and Victoria has been incredibly helpful, professional, and friendly. Some of the moving companies I spoke to told me that they needed someone to be there when they arrived and that the storage unit staff was unlikely to be helpful. My experience was the opposite—Victoria went out of her way to send me pictures of the storage unit so I could get quotes from moving companies, readily offered to let the movers into the unit, and patiently gave me a lot of information over the phone about my options.","source":"Google","submissionTime":"2024-08-27T00:00:00","userName":"Sayer R."},{"reviewId":"9c459911-7351-4851-a2a2-6f936885969e","range":0,"rating":5,"reply":"We're delighted to hear that Benjamin was able to help you find the perfect unit quickly and efficiently. Thank you for sharing your positive experience with us!","replyTime":"2024-08-23T14:00:00","review":"Benjamin helped us with our needs looking for the perfect unit for us and did just that! We were able to get into the unit we needed asap with no hassle and showed us how clean , safe and affordable the units are!","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"Consumption S."},{"reviewId":"215d1551-8012-4ae9-b4b5-c26a5ead1167","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience, Wesley Byas! Thank you immensely for sharing your feedback.","replyTime":"2024-08-16T12:27:00","review":"The staff is super helpful and attentive, storage is solid and my property in their care hasn't been infiltrated by bugs or degraded due to weather exposure. Top marks!","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Wesley B."},{"reviewId":"6105d390-8783-49b2-90f0-08ea2206b0e8","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Doni Martinez! It's wonderful to hear that you had a great experience at our Extra Space Storage location. Thank you for choosing us for your storage needs.","replyTime":"2024-08-06T07:58:00","review":"Loved this location . I had my unit for about 4 months and had no problems what so ever.Victoria was very helpful . The facility is always clean . That is a plus for me","source":"Google","submissionTime":"2024-08-06T00:00:00","userName":"Doni M."},{"reviewId":"0c91c7cd-5a62-4ed3-84aa-4d2fa04d6edf","range":0,"rating":2,"reply":"Thank you for sharing your feedback with our team, Desertlillie. We're sorry you had a negative experience. We strive to provide transparent and competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.\n","replyTime":"2024-08-04T06:56:00","review":"JUNE 2024. I rented my storage unit four years ago when I was in dire need for a place to store my son’s belongings.  There have been different managers, however, Victoria and Joshua have been incredibly helpful and kind.  Being on social security they were understanding and willing to work with me.  I am truly grateful.\n\nUPDATE August 2024 ** I have been hesitant to write this because Victoria seemed gracious enough to help me with my monthly payments. I completed the shining review of accolades too soon.  I was astounded that my monthly obligation had almost doubled since I began renting in 2020.  Being on Social Security, the continuous rate hikes are killing me.  After I initially spoke to Victoria in early June, she told me she would have to speak to her district manager.   I than spoke with Victoria in again late June, when She told me  ‘we’re even going to waive $85.(?)!’ I was so grateful for her thoughtfulness and her willingness to assist me, at least until I called to make my payment over the phone.  It told me that I owed the $85(?).  I checked the app and it gave the new monthly, negotiated amount of which I was required to pay.  Look, I understand that this is a business.  I’m not looking for handouts or charity.  I just needed some help. So, when she told me she and her district manager would write off the month I was in arrears, I was so relieved. Seeing both charges for June and July, I was dubious, to say the least or maybe I misunderstood.  I called to rectify the situation, Victoria remembered nothing about writing off any amount.  She then agreed to write off the late fee; it was $20, she wrote off $12.  I may be old but I’m not stupid.  Although she stuck with the monthly payment we both agreed to, it did not hold true for the amount she agreed to write off.  Despite my disappointed that her help was really no help at all, I was back in the same boat I was in to begin with. I felt “gaslighted”.  Of course, I agree and accepted that I am financially responsible for the monthly payment; negotiations or not.  Sadly, I am in no shape financially or physically to move my late son’s things. This is in no way sour grapes…just the facts and another life lesson.  It just had to be said.","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Desertlillie"},{"reviewId":"a4f37365-2f7d-410e-81b8-ae6a85e8a647","range":0,"rating":5,"reply":"We're overjoyed to hear that Victoria was awesome, friendly, and very professional. Thank you for sharing your experience with us!","replyTime":"2024-08-03T11:59:00","review":"Victoria was awesome, friendly and very professional","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"william s."},{"reviewId":"05363306-d69f-417b-bad2-f394b5a93c02","range":0,"rating":5,"reply":"We are honored to have provided you with excellent service, Ryan! Thank you for your positive feedback.","replyTime":"2024-08-03T11:59:00","review":"Very friendly and helpful Employee Victoria I am very satisfied with my choice!","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Ryan E."},{"reviewId":"ee1475de-2ea4-4a3b-a996-5f0bf1b7b491","range":0,"rating":5,"reply":"Thank you for sharing!","replyTime":"2024-08-03T16:09:00","review":"Awesome service ever!","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Anwar W."},{"reviewId":"d607142b-2916-4746-8334-d467c0047c10","range":0,"rating":5,"reply":"We are very pleased to hear that you had such a positive experience with our team. We are always looking for ways to improve our service, and your feedback is invaluable. Thank you for taking the time to share your experience with us. If you ever need anything else, please do not hesitate to reach out. We are always happy to help.","replyTime":"2024-06-12T15:52:00","review":"I rented my storage unit four years ago when I was in dire need for a place to store my son’s belongings.  There have been different managers, however, Victoria and Joshua have been incredibly helpful and kind.  Being on social security they were understanding and willing to work with me.  I am truly grateful.\n\n** I have been hesitant to write this because Victoria was gracious enough to help me with my monthly payments.  I was astounded that my monthly obligation had almost doubled since I began renting in 2020.  Being on Social Security, the continuous rate hikes are killing me.  After I initially spoke to Victoria in early June, she told me she would have to speak to her district manager.   I than spoke with Victoria in again late June, when She told me  ‘we’re even going to waive $85.(?)!’ I was so grateful for her thoughtfulness and her willingness to assist me, at least until I called to make my payment over the phone.  It told me that I owed the $85(?).  I checked the app and it gave the new monthly, negotiated amount of which I was required to pay.  Look, I understand that this is a business.  I’m not looking for handouts or charity.  I just needed some help. So, when she told me she and her district manager would write off the month I was in arrears, I was so relieved. Seeing both charges for June and July, I was dubious, to say the least or maybe I misunderstood.  I called to rectify the situation, Victoria remembered nothing about writing off any amount.  She then agreed to write off the late fee; it was $20, she wrote off $12.  I may be old but I’m not stupid.  Although she stuck with the monthly payment we both agreed to, it did not hold true for the amount she agreed to write off.  Despite my disappointed that her help was really no help at all, I was back in the same boat I was in to begin with. I felt “gaslighted”.  Of course, I agree and accepted that I am financially responsible for the monthly payment; negotiations or not.  Sadly, I am in no shape financially or physically to move my late son’s things. This just had to be said.","source":"Google","submissionTime":"2024-08-02T00:00:00","userName":"Desertlillie"},{"reviewId":"b1d4c228-5baa-493f-a675-e54a1f236202","range":0,"rating":5,"reply":"We are glad to hear about your positive experience with our online registration process and the cleanliness of our storage area. Thank you for recommending us to your family and friends.","replyTime":"2024-08-01T09:37:00","review":"Online registration was very easy. Meeting with management to confirm my rental was smooth and I like the location of my unit. Very clean area. Would recommend to family and friends.","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"Nick H."},{"reviewId":"ecfc7490-f940-465a-a10f-4bda46a93736","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Patrick Garcia. We're glad to hear that the manager was respectful and helpful during your experience. Thank you for sharing your experience with us.","replyTime":"2024-07-30T06:50:00","review":"Very friendly, no stress, manager was extremely respectful, the whole experience was very helpful to me. Loved it. Thanks","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"patrick g."},{"reviewId":"e57d33c8-f166-4747-a05e-5c1e9fe24d10","range":0,"rating":5,"reply":"Thank you for the excellent rating, Taz! We're happy we were able to provide a smooth rental experience. It's great to hear that you found our automated process seamless and that our local office manager was helpful when you called to confirm.","replyTime":"2024-07-28T07:41:00","review":"Smooth automated experience.  Great customer service when I called to confirm. The local office manager was super sweet.  The entire process was seamless. Clean location. Well maintained. So far highly recommend them!","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"Taz P."},{"reviewId":"0761909c-bca6-4758-8fda-d24aca2c8b9c","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Victoria at our Extra Space Storage location. We are happy to hear that she was able to provide you with excellent service and make your storage rental process stress-free. If you have any further questions or need assistance, feel free to reach out to us at (505) 352-2333.","replyTime":"2024-07-14T08:18:00","review":"Victoria was very efficient and super helpful. Not only did she take the time to explain to me in detail about pricing and such, she worked with me and what I needed. I was getting so stressed out with all the other storage places I called, but Victoria made it a breeze! I’m so happy with the unit, the area, the pricing and Victoria! Thank you!","source":"Google","submissionTime":"2024-07-13T00:00:00","userName":"Shannon N."},{"reviewId":"cdce798f-a214-41c0-a8e3-405d40bc7298","range":0,"rating":5,"reply":"We're elated to hear about your positive experience at our Albuquerque location. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-12T15:26:00","review":"The crew at the location on 3050 Twin Oaks Dr NW in Albuquerque was supportive and informative in understanding what we needed from a space and storage standpoint. Victoria and her team helped us in identifying the best sized unit and guided us with understanding while we secured a storage unit for our needs. Check this location out for your storage needs!","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"rick r."},{"reviewId":"b1e4b5f2-b4cd-4a01-aa23-a17ac2294efd","range":0,"rating":5,"reply":"Thank you for the kind words, Vincent! We're committed to providing excellent customer service.\r\n","replyTime":"2024-07-12T16:28:00","review":"Great customer service","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"Vincent D."},{"reviewId":"e686dd5c-b6bc-4715-b167-e92e77471a87","range":0,"rating":5,"reply":"We are ecstatic to hear about your amazing experience! Thank you for choosing Extra Space Storage.","replyTime":"2024-07-05T11:05:00","review":"Amazing experience, very friendly and knowledgeable about the units and what I needed!","source":"Google","submissionTime":"2024-07-05T00:00:00","userName":"Renee B."},{"reviewId":"54aadfee-2023-4943-8a08-8a88d102a053","range":0,"rating":5,"reply":"Thanks for the kind words, Fly! We greatly appreciate your feedback and are thrilled to hear that Victoria made your experience effortless. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-01T16:29:00","review":"Victoria was so easy to work with and made this experience effortless! Thank you ??","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Fly H."},{"reviewId":"0fefc71e-055c-4e3b-b43a-bd8d286e3007","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience with our storage facility. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-29T08:47:00","review":"Great place for storage, great customer service,  good communication","source":"Google","submissionTime":"2024-06-29T00:00:00","userName":"Monica"},{"reviewId":"a005a1ff-2ee2-401e-8f05-e4fdfd26ecfb","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Veronica and our service. We are honored to have been able to assist you with your trailer needs.","replyTime":"2024-06-19T12:16:00","review":"Received great help and got exactly what I needed for my trailer! Veronica the store manager is really helpful!","source":"Google","submissionTime":"2024-06-19T00:00:00","userName":"brian s."},{"reviewId":"dc301054-13ab-4ec7-9200-04f5a603ab72","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are excited to hear that you found our facility clean and modern, with good pricing. We are glad Victoria was able to assist you with an easy move-in process. If you have any further questions or need assistance, please don't hesitate to reach out to us at (505) 352-2333.","replyTime":"2024-06-17T14:14:00","review":"Clean and modern facility. Good pricing. Easy move in. Victoria is friendly and helpful.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Introverted I."},{"reviewId":"5dd5a98c-e451-4e59-bd69-bf9e8a5aab70","range":0,"rating":5,"reply":"We're excited to hear that your belongings are in great care at our facility. Thank you for taking the time to share your positive experience with us. If you have any concerns about the rate increase, please feel free to reach out to us at (505) 352-2333.","replyTime":"2024-06-15T12:38:00","review":"I have had Extra Space Storage for over a year, the staff is very helpful and understanding. Over the passing months my rates have increased but I was notified this would happen when I signed my contract. Nevertheless, my belongings are in great care and just the way I left them over a year ago.","source":"Google","submissionTime":"2024-06-15T00:00:00","userName":"Desiree M."},{"reviewId":"e89d8c62-a93e-464d-ae3a-0c85703b2a87","range":0,"rating":5,"reply":"We are so happy to hear that you had a positive experience with our team at Extra Space Storage. We appreciate your feedback and will continue to work hard to provide our customers with the best possible service. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-15T13:48:00","review":"The most stress free part of moving was working with this company (shout out to Victoria at the location off of Unser)! Both the phone rep and Victoria were so knowledgeable and supportive and made this experience amazing! Moving is so stressful and having kindness and ease is so valuable and needed! Thank you!","source":"Google","submissionTime":"2024-06-15T00:00:00","userName":"Marlina M."},{"reviewId":"e90acdce-0a26-45cf-9c6b-1a14ecd91214","range":0,"rating":5,"reply":"We're happy to hear that Victoria provided great service. Thank you.","replyTime":"2024-06-14T14:18:00","review":"Victoria was great thank you","source":"Google","submissionTime":"2024-06-14T00:00:00","userName":"Julio E."},{"reviewId":"94a41e71-7b11-45c8-9046-031042a320b9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Shannon. We are glad to hear that you had a positive experience with us and that we were able to promptly handle the issue with the leak in your unit. We appreciate your recommendation and look forward to serving you again in the future.","replyTime":"2024-06-08T09:22:00","review":"We utilized the indoor storage space for about a year and it has worked great for us. Everyone on duty has always been pleasant and helpful, whether in person or over the phone. I’ve always felt safe accessing the property and unit. Last year there was an issue with a leak in our unit due to a water heater break; it was handle promptly and professionally, and made right on our end. I would rent a space from this location again and recommend it to others.","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Shannon M."},{"reviewId":"c921c3d8-2dff-42ee-975f-15fa624569cc","range":0,"rating":2,"reply":"","replyTime":"1900-01-01T00:00:00","review":"When I first rented storage the price was $42.50 it’s now $90 and goes up every 10 months without notice.  You just call to make your monthly payment and the rate increase is simply dropped in your lap.  They used to negotiate the monthly fee, but now they demand their set payment, whether you can afford their last minute rate increase or not. They used to be so nice and willing to help.  I’m not sure what happened.","source":"Google","submissionTime":"2024-06-06T00:00:00","userName":"Desertlillie"},{"reviewId":"5652347f-8099-492e-a293-f815935f4bdc","range":0,"rating":5,"reply":"Your feedback means a lot to us, and we are so grateful that you took the time to share it with us. We are thrilled to hear that you had a positive experience at Extra Space Storage and that you would recommend our facilities to others. Thank you for your business and continued support!","replyTime":"2024-06-05T14:58:00","review":"This will be the 2nd time we use Extra Storage Space! We chose this location because it had the unit size we were looking for. Love the climate control feature! It’s very easy to apply online. I called to complete my lease with Victoria who was extremely helpful! Received the texts & emails with all the info & instructions we needed. Highly recommend!","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Priscilla C."},{"reviewId":"ff084633-8239-4975-8dbd-672db82ccaff","range":0,"rating":5,"reply":"Thank you for your loyalty over the past 10 years and are grateful for your kind words. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-04T08:20:00","review":"off & on for 10 yrs...always kind & couteous...thank you","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"Cheryll A."},{"reviewId":"6dad3f85-9298-43b5-8e90-8dd17b355b9c","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage. Our team works hard to provide a clean and secure facility for our customers. Thank you for choosing us for your storage needs.","replyTime":"2024-06-04T07:35:00","review":"Super easy process to sign up for, select, and get access to the storage unit.  The whole facility is super clean and secure.  The store manager, Victoria, was awesome and  helped with my questions during the sign up process and after we moved in.  So far a great all around experience.","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"Peter L."},{"reviewId":"bbf19740-5bba-4d80-8ef2-9039e65e8cae","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Guadalupe! We're delighted to hear that Victoria provided you with excellent customer service. We appreciate your feedback!","replyTime":"2024-05-31T12:58:00","review":"Extremely pleased!\nVictoria is very helpful, knowledgeable, and answers any of our questions. Thank you Victoria for your great customer Service!","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Guadalupe O."},{"reviewId":"c5c7ed45-932f-4e1f-bf91-42b7963becc9","range":0,"rating":5,"reply":"We are thrilled to hear that you found our facility clean and properly climate-controlled. Thank you for your review!","replyTime":"2024-05-30T16:13:00","review":"Nice facility! Clean , properly climate controlled.","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"Paul A."},{"reviewId":"0ddb3cb9-9174-4901-94d9-11f17e6a8c7d","range":0,"rating":5,"reply":"Thank you for the positive feedback, Bobby! We are honored to hear that you had a great experience with our manager and associate. We strive to provide a clean and safe facility for all our customers. If you ever need storage bins or a locker in the future, please don't hesitate to contact us at (505) 352-2333.","replyTime":"2024-05-24T16:23:00","review":"The manager was very nice customer oriented the facility is very clean and it seems like it's very safe the associate that we dealt with the young man also very very professional I would use this this place if I had to get storage bins for myself a locker for myself I would use them Victoria's super nice lady\nThank you so much","source":"Google","submissionTime":"2024-05-24T00:00:00","userName":"Bobby M."},{"reviewId":"ef31038f-8a55-4379-84e8-d0441af503cf","range":0,"rating":5,"reply":"We're grateful for your kind words, Tammy. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-18T11:48:00","review":"Victoria helped me  to rent two storage units from Extra Space Storage, today.  I’ve been working with her over the phone; and she’s gone above and beyond to help me in a very comprehensive and cost saving way.  This is the second time we’ve done business with this (3050 Twin Oaks) location.  And we returned to them, predominantly because of their outstanding customer service.  Thanks again, Victoria:)","source":"Google","submissionTime":"2024-05-18T00:00:00","userName":"Tammy L."},{"reviewId":"ce8cf0c9-17c0-4056-bb9f-2fec8591fce4","range":0,"rating":5,"reply":"We're pleased to hear that Victoria has been so helpful during your move into storage. Thank you for sharing your positive experience with us.","replyTime":"2024-05-16T10:25:00","review":"Victoria is the greatest and she maintains the site exceptionally.  She has been so helpful during our move into storage while we await the completion of our home.  Thanks Victoria!","source":"Google","submissionTime":"2024-05-16T00:00:00","userName":"D R."},{"reviewId":"d17b60fd-8bf1-4e4e-ad2b-3171e8cc1615","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear that you found our staff friendly and knowledgeable, and our facility clean and well organized. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-16T12:51:00","review":"Friendly, knowledgeable staff. Clean, well organized facility.","source":"Google","submissionTime":"2024-05-16T00:00:00","userName":"George S."},{"reviewId":"3659ea7c-09f2-4505-aa16-b3a2c2d710f6","range":0,"rating":5,"reply":"Thank you for the kind remarks, Trensetta! We're so happy to hear we have your recommendation! We're always here to help if you need us, feel free to reach out at 888-storage.","replyTime":"2024-05-15T10:22:00","review":"Great service and reasonable pricing would definitely recommend!!!!","source":"Google","submissionTime":"2024-05-15T00:00:00","userName":"Trensetta"},{"reviewId":"bc67680f-bbad-497a-b85d-2ac1d50301bb","range":0,"rating":5,"reply":"Thank you for your feedback, Samantha! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We want you to know that we are here to assist you with anything else that comes up at 888-storage!","replyTime":"2024-05-09T10:03:00","review":"A Lot of storage places these days are run down and actually worry about leaving your stuff there. BUT these guys are so nice and neat. They actually care about the property, they are extremely friendly. The atmosphere alone is soothing and I fell very safe storing my belongings here. Not to mention how helpful and attentive the people are.   I say 10 stars!","source":"Google","submissionTime":"2024-05-06T00:00:00","userName":"Samantha G."},{"reviewId":"166e2038-a9f5-4160-aaa4-a8fe04559f9e","range":0,"rating":4,"reply":"We're happy  to hear about your positive experience with our staff and facility. Thank you for your kind words and for choosing Extra Space Storage. If you ever need anything, please don't hesitate to reach out to us at (505) 352-2333.","replyTime":"2024-05-03T10:57:00","review":"The young lady who handled my acct was fantastic! I've rented for over 2 years and I found I needed to downsize to a small unit.  The customer service was with great professionalism, flexibility and w a great smile. She went above and beyond and I appreciate her. The property is was clean, well-lit and I always felt my property was safe & secure.","source":"Google","submissionTime":"2024-04-30T00:00:00","userName":"Rhonda C."},{"reviewId":"fc51009c-7f9d-4875-a85a-c5127c96b8f4","range":0,"rating":5,"reply":"Thank you for the review, Chico! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you have any questions, let us know at 888-storage.\n","replyTime":"2024-04-17T12:48:00","review":"Great service no hidden fees easily accessible storage easy to book a storage easy to cancel storage 10/10 would recommend to friends and family","source":"Google","submissionTime":"2024-04-15T00:00:00","userName":"Chico 1."},{"reviewId":"f2d51e3f-401b-4bfa-8e1e-3f328cf0c603","range":0,"rating":5,"reply":"Hi Brian, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage!","replyTime":"2021-04-15T15:11:00","review":"Very comfortable and clean and very nice staff even after all the time wont go anywhere else and just checked out very stress free","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Brian L."},{"reviewId":"5c0dabee-75e7-42c7-87b5-9d2cc67a4dd1","range":0,"rating":5,"reply":"Alex, we are so happy to hear that Victoria could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Call us at 888-storage if you have any questions or need assistance with your rental.\n ","replyTime":"2024-04-11T09:21:00","review":"Victoria was awesome!! She provided us all the info we needed out the unit, gave us useful tips, all while making the process as seamless as possible. She made us feel like friends rather than just some dollar signs. 10 out of 10 experience. ??","source":"Google","submissionTime":"2024-04-10T00:00:00","userName":"Alex L."},{"reviewId":"682298ce-e727-4437-9777-bbe8516921b4","range":0,"rating":5,"reply":"Hi Annmarie, thank you for your review. We're glad Victoria is always so helpful, kind, and understanding. We're committed to providing excellent customer service. Please stop by the office or call us at 888-STORAGE if we can help you with anything.  \n","replyTime":"2024-04-05T10:14:00","review":"Victoria is always so helpful, kind, and understanding. She has always provided excellent customer service and is amazing!","source":"Google","submissionTime":"2024-04-04T00:00:00","userName":"AnnMarie S."},{"reviewId":"a92bce47-2be5-4f93-a97b-b7cfd40c09f7","range":0,"rating":5,"reply":"Hi Bryan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.\n","replyTime":"2024-03-28T08:21:00","review":"Awesome manager! Really easy to work with and get set up. Location is clean and safe. Thanks Victoria.","source":"Google","submissionTime":"2024-03-28T00:00:00","userName":"Bryan C."},{"reviewId":"48381788-5419-4756-8767-b5102587bfab","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Jazlyn! We're so happy to hear Victoria was able to make your rental process hassle-free! Give us a call at (505) 352-2333 if you need any future assistance.","replyTime":"2024-03-22T16:31:00","review":"Victoria was super helpful in getting me into a storage unit! She answered all of my questions and made the process a breeze!","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Jazlyn M."},{"reviewId":"51a6d612-3ae5-4cb6-a27e-7230b8a43fbc","range":0,"rating":5,"reply":"Thank you for the review, Donna! We pride ourselves on having a friendly, accommodating staff and are so happy Victoria and her staff were able to assist you! If you have any questions, let us know at 888-storage.","replyTime":"2024-03-18T11:14:00","review":"The employees, Victoria and I did forget the gentleman's name  but they were wonderful! Extra Space is very nice and clean, moving in and out was so simple.  I always rented from another company,  but this one changed my mind. I'll rent from them again!","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"Donna H."},{"reviewId":"09004d40-8d4e-489c-9247-af1c583a7114","range":0,"rating":5,"reply":"Thank you for the excellent rating, Damian! We're happy we were able to provide a smooth rental experience and clean facility at affordable pricing! If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility! ","replyTime":"2024-03-14T14:31:00","review":"Excellent Service\nLow Price\nClean Unit\nClimate Controlled\nSeamless Online Process\n\nI will only go with Extra Storage","source":"Google","submissionTime":"2024-03-14T00:00:00","userName":"Damian M."},{"reviewId":"4a311d17-871e-4f3e-a55a-611fce98386d","range":0,"rating":5,"reply":"Hello, Andres. Thank you for the 5-star review! We're so happy Victoria could help. We're always here to help if you need us, feel free to reach out at 888-storage!","replyTime":"2024-03-11T14:48:00","review":"I just want to thank Victoria for being such an amazing Customer service Representative. Thank you for helping us from start to finish. What a amazing individual. ??","source":"Google","submissionTime":"2024-03-09T00:00:00","userName":"Andres M."},{"reviewId":"79a91727-30a1-4754-a888-e3721aa31552","range":0,"rating":5,"reply":"Thank you for the review, Carmen! We pride ourselves on having a friendly, accommodating staff and are so happy Vee and Veronica were able to assist you. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.","replyTime":"2024-03-11T09:57:00","review":"Vee, was very hands on today while my daughter was moving her couches. I think her name was Veronica ; made the process of changing her locks easy and smooth! Although we live on the other side of town, she made it an easy process from start to finish.","source":"Google","submissionTime":"2024-03-09T00:00:00","userName":"Carmen M."},{"reviewId":"da4ce46b-df01-4140-88e9-4383454bcdb8","range":0,"rating":5,"reply":"Thank you for the kind words, Vic. We're glad Victoria was friendly, helpful, and great at keeping the property clean! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2024-03-08T11:56:00","review":"The manager Victoria was very friendly and helpful.  The site was very quite and clean and had easy access","source":"Google","submissionTime":"2024-03-07T00:00:00","userName":"Vic G."},{"reviewId":"372d6de2-d51f-4a1d-8bf5-9d0766f6dd59","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Andrew. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.\n","replyTime":"2024-03-05T12:26:00","review":"Acquired and signed a lease agreement for a unit at 142.00 a month, with automatic payments on 11/2023. Three months later, my account is charged 222.00 and this is the changed rate going forward.  I was not notified of this change,  even though they have all forms of communication on record for me. This is an outrageous increase, and to be charged this increase with no prior notice is egregious. When I called, I was told no refund would be given. Had I been notified of this increase per the lease agreement,  I would not have continued using this facility, and definitely would have taken my automatic payments off. A 57% increase in price after just 3 months is completely ridiculous. To make matters worse, they are advertising the same exact unit size as mine (10x20) for $86.00 a month on their website. In an economy that's already hard on us as consumers,  people should stray away from businesses with practices like this. I always thought there was an unusually high amount of red tagged units at this location,  but now I know why. Seek storage elsewhere if you value your money and belongings.\n\nUPDATE: Upon seeing the reply from the owner - if the rates were reviewed and brought to market value, how does the $86.00 currently advertised rate on their website equate to an $80.00 increase to my $142.00 existing rate? $222.00 is a 158% increase to the advertised rate for the same unit I am renting. So while people are getting into the storage at a current market value of $86.00 for a 10x20 unit, an existing customer of only 3 months is skyrocketed to $222.00 for the same unit.  In the lease agreement, the first method of contact is to be the personal delivery via email.  I received no email,  text,  nor call from the establishment making me aware of the outrageous rate increase. Again,  had I been notified,  I would have opted to not continue using this facility and entered one with a more appropriate price. Again,  since I had automatic payments set up, trying to be a good customer,  this was automatically taken from me with no possibility of a return.","source":"Google","submissionTime":"2024-03-05T00:00:00","userName":"Andrew B."},{"reviewId":"84da4a80-1d5b-4be9-8897-97f784e6037b","range":0,"rating":5,"reply":"Thank you for the review, Jeremy! We pride ourselves on having a friendly, accommodating staff and are so happy Victoria was able to assist you! We appreciate your recommendation. Please call us at 888-storage whenever you need us.","replyTime":"2024-03-04T12:50:00","review":"Quick & painless! The site manager, Victoria, was so helpful and kind. I would recommend this facility to anyone looking to rent storage!","source":"Google","submissionTime":"2024-03-02T00:00:00","userName":"jeremy m."},{"reviewId":"fdc7857c-85b4-46d7-8b83-b991ac311c62","range":0,"rating":5,"reply":"Thank you for the kind words, Toyese. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\r\n","replyTime":"2023-05-16T10:42:00","review":"Good customer service and responsiveness when needed","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Toyese O."},{"reviewId":"a987e67b-51d9-41de-9201-de85df04dc41","range":0,"rating":5,"reply":"Hi Matthew, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please call us at 888-storage if you need anything.","replyTime":"2024-02-25T16:30:00","review":"Great location, clean and modern unit, extremely helpful and friendly management","source":"Google","submissionTime":"2024-02-24T00:00:00","userName":"Matthew L."},{"reviewId":"45cf6954-edb1-4e7b-a3e7-43bedc939dd7","range":0,"rating":5,"reply":"Thank you so much for your kind words, Amanda. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Victoria. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need anything!\n","replyTime":"2024-02-22T17:07:00","review":"The Extra Space Storage Facility on Twin Oaks is by far the best place that i have had than any other storage company or location for my storage needs. This is mainly due to one person/staff, Victoria; as she has been the only person that has ever took the time away from her schedule to personally come over to us to introduce herself and assure us that if we needed anything at all to come see her. Let alone being a Manager who let's you feel important as a customer and that she is always there for any questions or help that we would ever need! She was very kind and very helpful. Also this location is so incredibly clean. Very clean and a very safe location that I am not worried about my belongs here. I would not go anywhere else than here. I am a happy customer. THANK YOU, Victoria!! You are awesome!","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"Amanda B."},{"reviewId":"883f9112-376a-4f62-8b4b-51d79502ba6f","range":0,"rating":5,"reply":"Thank you for your feedback, Igor! Providing renters with clean and secure facilities is our top priority. We're glad Victoria was able to meet your storage needs. If you ever need any help with your rental, come by the office or call us at 800-800-3456.","replyTime":"2024-02-21T11:47:00","review":"Just want to say that place is very good, clean and safe. What else you need from Storage. Victoria is great manager and very helpful. I would definitely recommend this place.","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"Igor D."},{"reviewId":"8a21dc80-04c3-4eb6-82ac-680020a5732d","range":0,"rating":5,"reply":"Thank you for the kind words, Savannah. We're happy to hear that Victoria was polite and extremely helpful! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2024-02-20T10:13:00","review":"Victoria was so polite and extremely helpful! Best experience I've ever had with a storage facility. Highly recommend","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"Savannah B."},{"reviewId":"36534d0b-6423-47b1-b768-17c7a870fbd5","range":0,"rating":5,"reply":"Hi Danny, thank you for your review. We're glad Victoria was extremely helpful and got you situated in a unit that met your budget and your needs. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything! \n","replyTime":"2024-02-20T08:12:00","review":"Victoria was extremely helpful and got me situated in a unit that met our budget and our needs. I can't thank her enough. She was fast, efficient, and knowledgeable.","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"Danny A."},{"reviewId":"29232bf3-ca8d-4f1b-9b9e-bfd958fd8b8b","range":0,"rating":5,"reply":"Hi Gabriela, thanks so much for your review! We are thrilled to hear your experience with Veronica was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2024-02-16T10:10:00","review":"Always a calming and peaceful experience speaking with Veronica. Thank you so much for ensuring the quality of our experience is always high quality.","source":"Google","submissionTime":"2024-02-16T00:00:00","userName":"gabriela m."},{"reviewId":"797efa6f-026e-4a16-a9c5-1759eb21c280","range":0,"rating":5,"reply":"Thank you for the review, Rowan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-02-02T13:03:00","review":"We're on a temporary move to another state for five years and needed a place to store the extra stuff.  The staff was super professional and very accommodating while I worked to get the delivery of our things coordinated.  10/10 would highly recommend!","source":"Google","submissionTime":"2024-02-02T00:00:00","userName":"Rowan W."},{"reviewId":"fce68da4-1935-4bd2-97cb-d762f24abc69","range":0,"rating":5,"reply":"Thank you for your kind words, Teyano. Security is our top priority and we appreciate that you have trusted us with your belongings! We're glad the manager is also super helpful and kind. Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-01-26T08:10:00","review":"Been here for roughly 6-7 months and I love it. Tucked away from main roads so it’s not like people drive by it often unless they live nearby or going to storage. I like this because it gives me peace of mind knowing people aren’t just around and snooping. Also seen a few businesses use this place and they say it’s definitely one of the safest if not safest place for storage in this city. The manager is also super helpful and kind.","source":"Google","submissionTime":"2024-01-25T00:00:00","userName":"teyano t."},{"reviewId":"f5f53384-6813-4a9a-b7bf-70d2f39283a1","range":0,"rating":5,"reply":"Annmarie, we are so happy to hear that Victoria could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! You can reach us at 888-storage  if you need anything.","replyTime":"2024-01-22T16:40:00","review":"Victoria is super sweet and provides amazing customer service","source":"Google","submissionTime":"2024-01-22T00:00:00","userName":"AnnMarie S."},{"reviewId":"2e98111d-b4d4-48ca-9ee6-b5938f471f11","range":0,"rating":5,"reply":"Hi Timothy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (505) 352-2333 or stop by the facility!","replyTime":"2022-06-01T13:58:00","review":"Amazing experience working with extra space storage on twin oaks dr Victoria is amazing very professional runs a tight ship and keeps the sight unbelievable clean would definitely recommend!!!!","source":"Google","submissionTime":"2024-01-17T00:00:00","userName":"Timothy J."},{"reviewId":"582061eb-8831-4a67-b707-fdebfc8fc2df","range":0,"rating":5,"reply":"Hi Esteban. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Victoria. We are here to make sure that your experience continues to be great! Call us at 888-storage if you need any future assistance with your rental.","replyTime":"2024-01-17T13:50:00","review":"Extra Space Storage on Twin Oaks has been the best experience I’ve had with storage companies. Victoria has been more than helpful from the very beginning. She helped us find the proper unit size. She is always willing to answer any questions. I highly recommend this Extra Space Storage because of its location and because Victoria, the manager is amazing at her job.","source":"Google","submissionTime":"2024-01-17T00:00:00","userName":"Esteban C."},{"reviewId":"f3d860cf-71c6-45ee-b24e-80994ad54584","range":0,"rating":5,"reply":"Thank you for the review, Antoinette! We pride ourselves on having a friendly, accommodating staff and are so happy Victoria was able to assist you. We're here to help with anything else you might need at 888-storage!","replyTime":"2024-01-15T16:43:00","review":"Victoria was amazing and so sweet. She was very helpful and thorough! Highly recommend this location!","source":"Google","submissionTime":"2024-01-15T00:00:00","userName":"Antoinette T."},{"reviewId":"4467181e-497e-429d-8848-39a8b45b2624","range":0,"rating":5,"reply":"Thanks for the awesome review, Jerry! We know our customers value clean facilities and friendly staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (505) 352-2333 if you need anything.","replyTime":"2024-01-13T10:45:00","review":"Clean facility and friendly staff. Thank\nYou!","source":"Google","submissionTime":"2024-01-13T00:00:00","userName":"Jerry C."},{"reviewId":"a8074959-6f1f-4185-bfc2-e7b7d772fe48","range":0,"rating":5,"reply":"Thank you for the kind words, Leroy. We're happy to hear Victoria was awesome to work with. Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2024-01-06T14:19:00","review":"So far I have had a great experience with Extra Space Storage thanks to Victoria, she is an awesome person!","source":"Google","submissionTime":"2024-01-06T00:00:00","userName":"Leroy D."},{"reviewId":"caf69459-8587-4398-81f9-dee0ac7d06bb","range":0,"rating":3,"reply":"Thanks for taking the time to give us your rating, Rhonda. Please let us know how we can improve and earn a 5-star rating in the future. Please stop by the office if you have any questions.","replyTime":"2023-12-19T04:39:00","review":"This storage space is good but everything to hogh price now . Been there a few years now , & now to much $","source":"Google","submissionTime":"2023-12-19T00:00:00","userName":"Rhonda W."},{"reviewId":"d01ee0c5-94ea-48ca-8002-c217dbf32dec","range":0,"rating":5,"reply":"We agree that Victoria is fantastic! Thanks for leaving a note to let them know you appreciate them, Sam! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-15T15:48:00","review":"Victoria thank you for all your help.  You are great.","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"sam e."},{"reviewId":"694ac433-0463-4f77-9a34-61ccffdf1478","range":0,"rating":5,"reply":"We agree that Victoria is fantastic! Thanks for leaving a note to let them know you appreciate them, Ginger! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-15T15:48:00","review":"Thank you Victoria for always being available and so helpful.  I really appreciate it.","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"Ginger c."},{"reviewId":"7f08f7de-7f87-42b9-bceb-9c71efa35f72","range":0,"rating":5,"reply":"Hi Eloy, thanks so much for your review! We are thrilled to hear your experience with Victoria was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-12-15T16:51:00","review":"Excellent service, Victoria vaca is amazing.","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"eloy A."},{"reviewId":"7eb48951-7458-4c2e-8804-1bed38d39c58","range":0,"rating":5,"reply":"Erica, we are so happy to hear that Victoria could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call us at 888-storage whenever you need us.","replyTime":"2023-12-11T12:54:00","review":"Very friendly and always gives good customer service! Victoria at the Twin Oaks location always goes out her way to answers any of my questions and is always professional and friendly.","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Erica C."},{"reviewId":"fe6413de-b48f-4568-af09-3aef49c7b678","range":0,"rating":4,"reply":"Thank you, Kristi. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-12-04T16:11:00","review":"Great for short term storage rental space.  If you need to store your stuff for more than a few months, be prepared for rates to increase every few months.  Luckily, I only needed the space for 3 months.","source":"Google","submissionTime":"2023-12-04T00:00:00","userName":"Kristi B."},{"reviewId":"1a698c08-4770-4533-8709-8b66ce0f05ae","range":0,"rating":5,"reply":"Thanks John! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance. \n\n ","replyTime":"2023-12-01T17:27:00","review":"Best experience ever from a storage area ever. Staff was professional and friendly. Felt like my stuff was safe with all the monitoring they have. A little on the pricy side but you may want to negotiate a little on that. Overall way better than average.","source":"Google","submissionTime":"2023-12-01T00:00:00","userName":"john f."},{"reviewId":"e8d8644d-191d-4aa2-a133-81f7d7def783","range":0,"rating":5,"reply":"Hi Janice, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage. \n","replyTime":"2023-11-24T13:00:00","review":"The facility  was clean  and comfortable.The attendants were  all friendly and helpful.I highly  recommend them","source":"Google","submissionTime":"2023-11-24T00:00:00","userName":"Janice S."},{"reviewId":"8be56ba5-44c0-4aa0-9c2e-841a134e4f52","range":0,"rating":5,"reply":"Hi Dan. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Victoria. If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility.","replyTime":"2023-11-13T14:21:00","review":"Victoria at the 3050 twin oaks location was super helpful. I ended up needing to downsize to a smaller storage and she reached out to me as soon as one was available and walked me through the process with multiple follow ups. I rarely expect this level of customer support, especially these days.","source":"Google","submissionTime":"2023-11-13T00:00:00","userName":"dan l."},{"reviewId":"7de35fd4-8346-4b06-b459-3943ec0a5221","range":0,"rating":5,"reply":"Hi Angela, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-11-07T09:21:00","review":"Great customer service, friendly and was able to get me set up over the phone for a space the following day.","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"Angela H."},{"reviewId":"4d219f21-84f9-45b0-a39a-7b36bcf27852","range":0,"rating":5,"reply":"Hi Ashley, thank you for your review! We're so happy to hear that your experience with Victoria and the cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.\n","replyTime":"2023-10-30T16:26:00","review":"Amazing place for storage. Clean, smells great, and everyone who works there is super helpful. Victoria was super kind and helpful. We are enjoying our experience","source":"Google","submissionTime":"2023-10-30T00:00:00","userName":"Ashley L."},{"reviewId":"b2da9371-fb55-4b28-93b6-e1529284fc66","range":0,"rating":5,"reply":"Hi Denise, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Victoria! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-10-23T10:51:00","review":"Victoria at Extra Space Storage goes above and beyond to assist her customers!  Every time I have requested her assistance whether it be with my storage unit or questions in general she goes that extra mile to be sure her customers are satisfied.  I feel blessed to have picked the right unit with the right manager.  If your looking for a great storage unit with excellent customer service this is your storage facility!","source":"Google","submissionTime":"2023-10-23T00:00:00","userName":"Denise P."},{"reviewId":"0caaff39-0edb-4703-bbaf-13e4f5329fdb","range":0,"rating":5,"reply":"Thank you for your feedback, Yvonne! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We want you to know that we are here to assist you with any further storage needs at 888-storage! ","replyTime":"2023-10-24T13:29:00","review":"Victoria has been nothing but kind and understanding  in my situation. I highly recommend this place alil communication is all that was needed on my end.  Very professional but yet a feeling of family oriented. Very clean and secure as well.","source":"Google","submissionTime":"2023-10-23T00:00:00","userName":"Yvonne L."},{"reviewId":"60579c27-1c1d-4512-83b0-bcbbd901202e","range":0,"rating":5,"reply":"Thank you for the review, Orlando! We pride ourselves on having a friendly, accommodating staff and are so happy Victoria was able to assist you! Please call us at 888-storage if you need anything!","replyTime":"2023-10-12T10:39:00","review":"Victoria Baca store manager at the twin oaks location was excellent, she went above and beyond the call of duty. She met my needs to their fullest. She is very professional and caring","source":"Google","submissionTime":"2023-10-12T00:00:00","userName":"orlando m."},{"reviewId":"fa3ae72b-4089-4395-afec-55dbeb42094b","range":0,"rating":5,"reply":"Hi Steve, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-10-02T09:50:00","review":"Excellent clean secure location.  I used it for a year.  Never an issue accessing the location.  I arranged for automatic payments so payment was no worry!  Great storage location!","source":"Google","submissionTime":"2023-10-02T00:00:00","userName":"Steve K."},{"reviewId":"170b7f6b-483b-4d68-8bd7-75a83085694a","range":0,"rating":5,"reply":"Hello, Krista. Thank you for the review. We're so glad Victoria could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-09-25T11:26:00","review":"Great facility! Clean, secure, easy in-and-out. The staff is professional. Victoria is always helpful!","source":"Google","submissionTime":"2023-09-25T00:00:00","userName":"Krista G."},{"reviewId":"204c1189-def3-4522-bd7e-a49174f68b21","range":0,"rating":5,"reply":"Thank you for the review, Cindy! We pride ourselves on having a friendly, accommodating staff and are so happy Victoria was able to assist you! If you have any questions, let us know at 888-storage.\n","replyTime":"2023-09-21T09:06:00","review":"Great experience with Extra Space Storage on Twin Oaks Drive. The facility and staff are top notch. Ask for Victoria to help you, she is the best!","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"Cindy M."},{"reviewId":"ccd49f6b-962c-414f-9265-c599a90e3366","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ashley! We're happy we were able to provide a smooth rental experience. Please stop by the office or call 888-storage if you need anything.","replyTime":"2023-09-21T13:02:00","review":"Quick, simple and affordable","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"Ashley R."},{"reviewId":"095d3b1e-3aa4-442b-a5f3-89048a5199b3","range":0,"rating":5,"reply":"Thank you for the kind words, Tanisha! We're committed to providing excellent customer service. If you have any questions, let us know at 888-storage.","replyTime":"2023-09-21T16:25:00","review":"Great customer service!! Very friendly","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"Tanisha R."},{"reviewId":"fd4a93f4-f57e-4680-b1af-dc435b5dc9f0","range":0,"rating":5,"reply":"Hi Julyssa, thank you for your review. We're glad our team was friendly and very helpful. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-09-22T13:18:00","review":"Friendly and kind very helpful","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"Julyssa"},{"reviewId":"004ebfe2-8632-4e4a-9009-caa08c55ee0d","range":0,"rating":5,"reply":"Thank you for the kind remarks, Tomasz! We're so happy to hear Victoria earned your recommendation! If you ever need any help with your rental, come by the office or call us at 888-storage. ","replyTime":"2023-09-13T15:53:00","review":"Great customer service from Victoria. She was very attentive to my special needs for storage. I recommend this storage to everyone.","source":"Google","submissionTime":"2023-09-13T00:00:00","userName":"Tomasz R."},{"reviewId":"a53737f8-7187-4685-97a7-59bdc87c15fd","range":0,"rating":5,"reply":"Hi Jesse, thank you for your review. We're glad Victoria Baca was able to help! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-09-11T10:31:00","review":"Just moved in today 9/10/2023. Very pleased with the location and the ease of getting in and out of the facility. Manager Victoria Baca was also very helpful. Look forward to a good stay here.","source":"Google","submissionTime":"2023-09-10T00:00:00","userName":"Jesse M."},{"reviewId":"e242b36d-e9a1-4354-9591-91cf4fa7f532","range":0,"rating":5,"reply":"Thank you, Angela. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-08-28T13:05:00","review":"The staff is awesome. Great area & I knew my storage was safe. They made my moving  so much easier.","source":"Google","submissionTime":"2023-08-28T00:00:00","userName":"Angela R."},{"reviewId":"78a73cb0-9ccc-419c-a8c3-7856e6ebc136","range":0,"rating":5,"reply":"Thank you for the review, Aron! We pride ourselves on having a friendly, accommodating staff and are so happy Bill and Victoria were able to assist you! You can reach us at 888-storage if you need anything.","replyTime":"2023-08-17T10:23:00","review":"Bill and Victoria ship and immaculately clean property here at twin Oaks. They are a very kind and courteous pair to work with.","source":"Google","submissionTime":"2023-08-17T00:00:00","userName":"Aron B."},{"reviewId":"69935998-97ec-4cd5-b6b4-3845f89297b5","range":0,"rating":5,"reply":"Thank you for the excellent rating, Benjamin! We're happy we were able to provide a smooth rental experience. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-08-17T08:09:00","review":"The sign up for the unit online was very streamlined and easy to navigate through options. When I drove up to the unit, it was very easy to find with the map provided online. I have a climate- controlled unit and the facility is clean and immaculate with AC working. There was an employee who passed by and offered to help with the move as well, which was very appreciated.","source":"Google","submissionTime":"2023-08-16T00:00:00","userName":"Benjamin C."},{"reviewId":"d209f5db-1e77-47f1-b326-707f54b17de8","range":0,"rating":5,"reply":"Hi Ariel. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Carolina. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2022-10-06T11:29:00","review":"I have had the BEST customer service since being with extra space storage. Carolina really is the best I’ve dealt with. She is always good with communicating and staying on top of things. Reminders. And doing the best she can for me while renting there. I am so happy with my service because of her!","source":"Google","submissionTime":"2023-08-15T00:00:00","userName":"Ariel A."},{"reviewId":"fc03983e-673c-4037-97c5-78918b3b6c11","range":0,"rating":5,"reply":"Thank you for the kind words, Michelle! We're committed to providing excellent customer service. Please stop by the office if you need anything! \n","replyTime":"2023-08-15T08:36:00","review":"Great and quick customer service","source":"Google","submissionTime":"2023-08-14T00:00:00","userName":"Michelle H."},{"reviewId":"9230120f-8e47-44c1-afe6-b52153846105","range":0,"rating":5,"reply":"Hi Whitney, your kind words are appreciated! We make it a priority to provide clean, well-lit facilities and are so glad to hear your experience reflects that. We are glad our team was as helpful as can be. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-08-05T14:43:00","review":"Clean, well lit, and good service.\nForgot to do the review when I moved. But they were so helpful moving across states. Everything was all set up for me.","source":"Google","submissionTime":"2023-08-05T00:00:00","userName":"Whitney N."},{"reviewId":"f04042f0-9ff4-48cc-8181-80f7123b5afc","range":0,"rating":5,"reply":"Hi Patricia, thank you for your review. We're glad our team was very helpful and the friendliest. Feel free to stop by the office if you need anything! \n","replyTime":"2023-08-07T08:44:00","review":"Very helpful and the most friendliest staff!!!","source":"Google","submissionTime":"2023-08-05T00:00:00","userName":"Patricia S."},{"reviewId":"c74a3498-6b05-4601-9777-8a7410228c59","range":0,"rating":5,"reply":"Hi Gloria, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-08-04T09:27:00","review":"Very clean with climate control and easy access. Excellent customer service.","source":"Google","submissionTime":"2023-08-04T00:00:00","userName":"Gloria H."},{"reviewId":"b4572985-410d-498e-979e-593086e2e1e5","range":0,"rating":5,"reply":"We think Victoria is great too! Thanks for the positive review, Jennifer. We're glad she was very respectful and professional. Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-07-18T11:42:00","review":"Victoria is an amazing representative.  She was very respectful and professional.  I think she is a valuable asset for your company and I look forward to working with her again.","source":"Google","submissionTime":"2023-07-17T00:00:00","userName":"Jennifer H."},{"reviewId":"f49f4927-713a-488d-bbd5-0b830945548d","range":0,"rating":5,"reply":"Hi Koda, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Victoria! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-07-17T11:55:00","review":"Victoria was awesome, very professional and the prices are great. Thank you","source":"Google","submissionTime":"2023-07-17T00:00:00","userName":"koda t."},{"reviewId":"f8115d1b-c44c-4308-ae8a-a2d7c7d3837b","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Dan! We're glad our team was always friendly and helpful. We are so glad you are satisfied with your rental rate! Please stop by the office or call us at 888-STORAGE if we can help you with anything! ","replyTime":"2023-07-14T08:29:00","review":"I had a storage unit for several years and the staff was always friendly & helpful.  I was happy the storage buildings are air conditioned.  The fees were reasonable and I felt the staff cared about their work and the people, like me, using their service.","source":"Google","submissionTime":"2023-07-13T00:00:00","userName":"Dan R."},{"reviewId":"de716298-4e26-47b6-b6eb-b8252f6cc7db","range":0,"rating":5,"reply":"Thanks, Edwin! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-07-12T15:41:00","review":"They were so easy to deal with.  Documents were all handled by computer making it very convenient for us who are very busy. Thank you","source":"Google","submissionTime":"2023-07-12T00:00:00","userName":"Edwin A."},{"reviewId":"e0802e2e-0523-428b-a272-abc8cd2ede1b","range":0,"rating":5,"reply":"Hi Nizohni, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-07-08T17:16:00","review":"Friendly, easy to apply, and affordable. The sale representative was top tier for professional.","source":"Google","submissionTime":"2023-07-08T00:00:00","userName":"Nizohni s."},{"reviewId":"3c2f0dc1-c546-4887-a988-269f2b1159fb","range":0,"rating":5,"reply":"Thank you for the kind words, Andres. We're glad Bill has been helpful, friendly, and great at keeping our property clean! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2023-07-08T11:40:00","review":"Very clean and staff (Bill) is very helpful and friendly.  He answered all of our questions thoroughly.  Would highly recommend this  place for your storage needs.","source":"Google","submissionTime":"2023-07-08T00:00:00","userName":"Andres R."},{"reviewId":"c14cc36e-72dd-426e-9823-f9a9a2461a7e","range":0,"rating":5,"reply":"Hi Elizabeth, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-07-07T16:14:00","review":"Management is always professional and helpful. No issues with the facility or space.","source":"Google","submissionTime":"2023-07-07T00:00:00","userName":"Elizabeth A."},{"reviewId":"0389fe35-3c2f-484e-9a6f-3956551a5b77","range":0,"rating":5,"reply":"Thank you for the excellent rating, A! We're happy we were able to provide a smooth rental experience. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Victoria! We're always here to help at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2023-07-06T12:49:00","review":"I was looking around in my area for a safe and reliable storage location for all the things I needed to store following the sale of my home. I checked out a few places but was very impressed with this storage location. It was clean, located in a nice neighborhood and the service I received was outstanding! The representative, Victoria, was extremely helpful and very professional. I checked out the unit suggested for storing my three bedroom home and booked immediately to get the very reasonable web rate. Totally satisfied with my decision! Highly recommend this location! You won’t be disappointed!","source":"Google","submissionTime":"2023-07-06T00:00:00","userName":"A S."},{"reviewId":"77d13eb4-b69c-4091-a8a6-bbf85812a847","range":0,"rating":5,"reply":"Hi Erica, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Victoria! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-07-03T10:46:00","review":"Kept my moms belongings and keepsakes well conditioned, and undamaged here for years. Never had any issues with staff, as they were always more than helpful. Specifically, Victoria, who deserves 5 star-rating! Thank you. And if ever need to store in the future- I know where to go! ??????","source":"Google","submissionTime":"2023-07-03T00:00:00","userName":"Erica R."},{"reviewId":"950ad949-3cf2-4478-be67-2f5878a9243e","range":0,"rating":5,"reply":"We think Victoria is great too! Thanks for the positive review, Erin. We're glad she went above and beyond, helped you when you were cleaning it out, and has fantastic customer service. Feel free to stop by the office if you need anything! ","replyTime":"2023-06-30T12:42:00","review":"Victoria is amazing and extremely helpful at Extra Space Storage at Twin Oaks Road. She went above and beyond when we thought we lost the keys, and helped us when we were cleaning it out. She has fantastic customer service.","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Erin O."},{"reviewId":"0b9bf930-2db6-4dcb-9217-5e57718f72b0","range":0,"rating":5,"reply":"Hi Esteban, thank you for your review. We're glad Victoria is super helpful and courteous. Feel free to stop by the office if you need anything! ","replyTime":"2023-06-30T13:19:00","review":"This location is absolutely wonderful. The employee Victoria is super helpful and courteous.","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Esteban R."},{"reviewId":"ff19e19d-7f5c-4f73-806b-e810e0a161a6","range":0,"rating":5,"reply":"Thank you for the kind words, Diane! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-03-16T18:59:00","review":"Excellent Customer Service and ease of renting, reserving and access.","source":"Google","submissionTime":"2023-06-23T00:00:00","userName":"Diane G."},{"reviewId":"f229b95e-9d98-4aff-8f4f-36961f40b3de","range":0,"rating":5,"reply":"Thank you for the 5-star rating Najullah! We are grateful to have customers like you. Please let us know if you need any assistance or have any questions.","replyTime":"2022-12-21T11:06:00","review":"Victoria was so helpful and provided EXCELLENT customer service! No bad experiences at all with this storage facility. Highly recommend!(:","source":"Google","submissionTime":"2023-06-17T00:00:00","userName":"Najullah N."},{"reviewId":"974881f2-2004-48e7-9496-ef465aeb2d75","range":0,"rating":5,"reply":"Hello, Subho. Thank you for the review. We're so glad Victoria could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-06-15T11:31:00","review":"Amazing customer service ! Victoria the onsite manager was incredibly responsive and helpful as well. I would recommend this place to all my friends and family. Keep up the good work.","source":"Google","submissionTime":"2023-06-15T00:00:00","userName":"Subho S."},{"reviewId":"2faf9541-b75f-4eae-acdf-b48a459a1b9b","range":0,"rating":5,"reply":"Hello, Cristina. Thank you for the review. We're so glad Victoria could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-06-09T14:53:00","review":"Victoria was very helpful and friendly!","source":"Google","submissionTime":"2023-06-09T00:00:00","userName":"Cristina S."},{"reviewId":"fdbc1c02-96ab-49b4-852e-bb1c07edf7a3","range":0,"rating":5,"reply":"Hello, Denise. Thank you for the review. We're so glad Victoria could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-06-09T08:02:00","review":"Victoria was very helpful in finding a second dolly for us! She was kind and warm!","source":"Google","submissionTime":"2023-06-08T00:00:00","userName":"Denise B."},{"reviewId":"12e7e214-da1f-41ac-9356-e891aab2b197","range":0,"rating":5,"reply":"Thank you, John! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (505) 352-2333 if anything comes up!","replyTime":"2023-06-01T14:30:00","review":"I needed a space for several months to store a family member's possessions. Extra Space Storage had the appropriate size for my needs. While I live 800 miles away, I was always confident that the family member's possessions would be secure until I returned.","source":"Google","submissionTime":"2023-06-01T00:00:00","userName":"John P."},{"reviewId":"3afe02cd-65b6-4377-adba-5a476f853fb1","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Staff was friendly I was helping my son  move out Victoria and Alexis were very kind","source":"Google","submissionTime":"2023-05-14T00:00:00","userName":"Vicky A."},{"reviewId":"5f8b8b22-7e6b-4343-9838-59a76fee2111","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I had an issue which Alexis resolved in the office while I waited.\nShe was very attentive and provided outstanding customer service.","source":"Google","submissionTime":"2023-05-09T00:00:00","userName":"Arthur T."},{"reviewId":"502a972e-6403-4ad2-b5ec-5af6bd9cb6a1","range":0,"rating":1,"reply":"We appreciate your feedback, Teal. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Your business is important to us, and we'd like to speak with you about your rental rate. Please call us at 888-storage.","replyTime":"2023-05-05T12:18:00","review":"This company is a national scam. After a few months they will drastically increase the rate on you “based on the national going rate of a storage unit”. They also started charging me multiple times a month. Dishonesty is their business model.","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"Teal H."},{"reviewId":"b062079f-ab8f-4847-9ea5-6e2cab566027","range":0,"rating":5,"reply":"Hello, T. Thank you for the 5-star review! We're so happy Alexis could help. If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2023-05-01T10:07:00","review":"Great customer service, very clean and well kept. Alexis goes above and beyond to help the customer out really appreciate the customer service.","source":"Google","submissionTime":"2023-05-01T00:00:00","userName":"T “."},{"reviewId":"9e13b5f8-aef2-4177-aaba-37522d83f5d6","range":0,"rating":5,"reply":"Thank you for your feedback, Brandie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2023-04-20T16:05:00","review":"Their customer service is very friendly. The building is clean and safe. Highly recommend this place if you’re looking for a good storage unit","source":"Google","submissionTime":"2023-04-20T00:00:00","userName":"Brandie Z."},{"reviewId":"47d7c905-ead8-4837-8882-df7f525b8156","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review, Regina! We pride ourselves on having a friendly, accommodating staff and are so happy Alexis and Dillion were able to assist you! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2023-04-19T15:48:00","review":"Customer service was impeccable very attentive helpful kind and  filled with curtesy and warmth. I have been with extra space storage for over 5 years. I would not consider utilizing another storage unit with anyone else. I would not only like to thank Alexis at the twin oaks location. But Dillion at the San Metao Location. Rave reviews always. Thank you\n\nRegina Johnson","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"Regina j."},{"reviewId":"c4086e39-3af1-41ef-840a-9ea6b86f3c1d","range":0,"rating":5,"reply":"Hi Cj, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-04-14T16:52:00","review":"I was always confident my position were secure. Good customer service as well","source":"Google","submissionTime":"2023-04-14T00:00:00","userName":"Cj A."},{"reviewId":"bfe6c912-e9a6-4d2f-9889-4fd82841e8ad","range":0,"rating":5,"reply":"Hi Monique, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-04-07T15:17:00","review":"Amazing! Always so kind and great customer service! Best storage!","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"Monique C."},{"reviewId":"9626056b-d47c-4954-87ec-6b838f9f5247","range":0,"rating":2,"reply":"Hi Angel, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you! ","replyTime":"2023-03-29T14:03:00","review":"Felt I was being hustled. Price went up every month. Lot of word mixing with “one month free” thing. You end up paying for that month with price increases…hmmmm. Be advised.","source":"Google","submissionTime":"2023-03-29T00:00:00","userName":"Angel M."},{"reviewId":"43190e76-60be-4d73-a391-e323929de265","range":0,"rating":5,"reply":"Thank you for the review, Noel! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-03-27T17:01:00","review":"friendly staff","source":"Google","submissionTime":"2023-03-27T00:00:00","userName":"Noel C."},{"reviewId":"9b9191ec-81e8-4b53-a6e2-2c12584b7e45","range":0,"rating":5,"reply":"Hi Josh, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! We're glad our manager was very nice to you and helped you right away. Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-10-17T13:22:00","review":"Very friendly and clean. The manager Alexis was very nice to me and she help me right away. While she worked on getting me the information I needed, her coworker Victoria also offered assistance in another matter I was inquiring about. Both were very professional and polite. This was a great experience and will highly recommend this location for future business references.","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"Josh G."},{"reviewId":"793e5174-e970-42ee-be93-2b683a6ccaf3","range":0,"rating":5,"reply":"Hi Brianna, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-03-25T12:54:00","review":"So helpful and really nice","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"Brianna O."},{"reviewId":"415833f0-f8c5-42a2-a7a0-9d41c382e417","range":0,"rating":5,"reply":"Hi Christina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alexis! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-03-20T15:28:00","review":"Very friendly Alexis went out if her wat to make sure we were taken care of","source":"Google","submissionTime":"2023-03-20T00:00:00","userName":"Christina M."},{"reviewId":"4b3c6925-cb51-4212-bfe2-e2e9c4e897e5","range":0,"rating":5,"reply":"Thank you for your kind words, Denisha. Security is our top priority and we appreciate that you have trusted us with your belongings! Let us know if you have questions at 888-storage.","replyTime":"2023-03-13T13:36:00","review":"Good storage facility indoors! Nice and clean and friendly staff! I recommend, good security!","source":"Google","submissionTime":"2023-03-13T00:00:00","userName":"Denisha R."},{"reviewId":"335497d1-a9a2-465f-8a66-8505c266b75a","range":0,"rating":5,"reply":"Thanks for the awesome review, A-1! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Let us know if you have questions at customerservice@extraspace.com.","replyTime":"2021-02-08T02:48:00","review":"Excellent customer service. Onsite staff took care of our needs. Onsite manager very knowledgeable with facility. Highly recommend this facility.","source":"Google","submissionTime":"2023-03-11T00:00:00","userName":"A-1 R."},{"reviewId":"c1415c81-e219-48f0-b159-df44923bfd6d","range":0,"rating":5,"reply":"Hi Seth, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alexis! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-11T09:40:00","review":"Alexis the manager is a joy to work with. I look forward to being a loyal customer for months to come.","source":"Google","submissionTime":"2023-03-11T00:00:00","userName":"Seth S."},{"reviewId":"1344a3a3-b1ae-4fe0-baf8-9565153087bc","range":0,"rating":5,"reply":"Hi D, thank you for your review. We're glad our team was super friendly. Providing renters with clean and secure facilities is our top priority. As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2020-07-30T00:00:00","review":"Super Friendly staff and very clean property. Safe and secure, I really feel comfortable with my choice.","source":"Google","submissionTime":"2023-03-09T00:00:00","userName":"D A."},{"reviewId":"c82cdcef-3fbf-4f13-8d0a-fdc447eb74a9","range":0,"rating":5,"reply":"We think Victoria is great too! Thanks for the positive review, Mercedes. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-03-09T12:01:00","review":"Victoria was amazing. Very professional and her expertise was exceptional.","source":"Google","submissionTime":"2023-03-09T00:00:00","userName":"Mercedes B."},{"reviewId":"9457b885-0fd8-439e-aa4e-87d0df9be709","range":0,"rating":5,"reply":"Thank you, Rick. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-03-06T16:39:00","review":"Great staff, very reasonable and understanding. Had a few mishaps but they helped out every time!","source":"Google","submissionTime":"2023-03-06T00:00:00","userName":"Rick L."},{"reviewId":"5ddbbda5-3ac0-42e7-8023-b08dbb71ee14","range":0,"rating":5,"reply":"Hi Jessica, thank you for recommending us. We're glad our employee was so nice, helpful, and always available when you called. Feel free to stop by the office if you need anything! ","replyTime":"2023-03-05T09:39:00","review":"The girl who helped me was so nice and helpful! Would highly recommend. She was always available when I called.","source":"Google","submissionTime":"2023-03-04T00:00:00","userName":"Jessica A."},{"reviewId":"e1a5303e-4cb9-4b88-b949-7b11c402f74d","range":0,"rating":5,"reply":"Hi Erica, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-02-25T12:24:00","review":"Excellent service and very helpful!!","source":"Google","submissionTime":"2023-02-25T00:00:00","userName":"Erica R."},{"reviewId":"2481379b-dbf5-40b3-9309-e444e3e45442","range":0,"rating":5,"reply":"Hi Sara, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alexia! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-02-25T14:38:00","review":"Alexia,  the office staff, was so helpful this morning having to let me in and out of the gate… Very kind.","source":"Google","submissionTime":"2023-02-25T00:00:00","userName":"Sara B."},{"reviewId":"a81805e7-93a8-499a-890c-baaec90be50f","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Gina. We're committed to being your go-to stop for all your local storage needs! Feel free to stop by the office if you need anything! ","replyTime":"2023-02-23T12:43:00","review":"It’s a great place I’m very happy with there excellent service","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Gina C."},{"reviewId":"5caca395-9878-4a02-a285-6159678b67ac","range":0,"rating":5,"reply":"Hi Pam, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We are thrilled that we earned your recommendation.  Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-02-22T12:25:00","review":"I had to store my household things for a few years.  Extra Space Storage has been great.  They are professional, clean and willing to work with you.  I highly recommend them!  The rate increases seemed quite high and too often.which I was told it was due to Covid. That seems to have stopped for now.  In all they are worth it.","source":"Google","submissionTime":"2023-02-22T00:00:00","userName":"Pam E."},{"reviewId":"21604f41-ff6e-4b58-ae62-a40aee87b885","range":0,"rating":5,"reply":"Hi Nate, thank you for your review. We're glad our team was able to help! Feel free to stop by the office if you need anything! \n","replyTime":"2023-02-20T11:43:00","review":"Very helpful and easy and fast setup, A+. Great communication, any questions were answered very well.","source":"Google","submissionTime":"2023-02-20T00:00:00","userName":"Nate W."},{"reviewId":"c84604e6-b4fa-4d70-bbab-c255daf77110","range":0,"rating":5,"reply":"Thank you for recommending us, Syed! We're committed to providing excellent customer service, so we are thrilled to hear your experience with Alexis reflects that. As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-02-20T13:04:00","review":"Great customer service by Alexis. Always very help full with all needs. Recommend this storage place to everyone.","source":"Google","submissionTime":"2023-02-20T00:00:00","userName":"Syed H."},{"reviewId":"0491886b-a1cf-4e8e-bba7-f6d4aab4f436","range":0,"rating":5,"reply":"Hi Louis, thank you for your review. We're glad the property manager was very helpful and Lexus is very professional. Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-02-20T13:15:00","review":"The property manager was very helpful to the whole process of getting moved out Lexus is very professional and I appreciate all of her input and direction thank you so much","source":"Google","submissionTime":"2023-02-20T00:00:00","userName":"Louis M."},{"reviewId":"2c110552-1b9d-49b3-8714-a3a8e9facf21","range":0,"rating":5,"reply":"Hi Zae, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alexis! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-02-15T13:53:00","review":"Thank you Alexis! I was referred by family and my experience was as good as they said it was going to be. Definitely use you again if I need to. Thanks Extra Space!","source":"Google","submissionTime":"2023-02-15T00:00:00","userName":"Zae B."},{"reviewId":"c07d8cc3-425f-4326-aa93-6993411c6dc9","range":0,"rating":5,"reply":"Hi James, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-02-11T09:22:00","review":"Super helpful! Area is clean and I have had no issues with the staff. Thank you for your help this morning.","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"James S."},{"reviewId":"73c0f7ed-c471-45e2-9d92-5e9422058de8","range":0,"rating":5,"reply":"Hi Adrian! Thank you so much for the positive review. It's wonderful to know Alexis has been kind, helpful, and able to provide you with a positive experience. If you ever need anything don't hesitate to give us a call at (505) 352-2333 or stop by the facility! ","replyTime":"2023-02-09T16:50:00","review":"Always was amazing! The best experience I’ve ever had at a storage unit. Alexis was very kind,helpful, positive energy and knows how to make sure the customer is always happy. Because of my great experience I will be an extra space customer for as long as needed and will always recommend them for peoples storing needs.","source":"Google","submissionTime":"2023-02-09T00:00:00","userName":"Adrian A."},{"reviewId":"78b6f4bb-8def-4eef-8e01-3c2306734ed5","range":0,"rating":5,"reply":"Hi Beverly, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-01-27T11:59:00","review":"Very helpful and positive attitude","source":"Google","submissionTime":"2023-01-27T00:00:00","userName":"Beverly E."},{"reviewId":"b51a1e30-3dbb-4be2-8a5a-9fa0e5550ece","range":0,"rating":5,"reply":"Thank you for the excellent rating, Michelle. We are glad Alexis was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-01-23T12:43:00","review":"I just want to share what a GREAT experience I had with Extra Space Storage and especially Alexis, the store manager. This was my first experience in using a storage facility. Alexis was always accommodating for questions and anything I needed. She was quick to help in any way . Her customer service was EXCEPTIONAL! Thank you Extra Space and Alexis for making this process effortless!","source":"Google","submissionTime":"2023-01-23T00:00:00","userName":"Michelle B."},{"reviewId":"502e1107-2fa9-464c-8ee6-96c94b34f885","range":0,"rating":5,"reply":"Hi Jed, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-01-21T11:55:00","review":"The folks here are very helpful","source":"Google","submissionTime":"2023-01-21T00:00:00","userName":"Jed G."},{"reviewId":"5f3d04b2-b68d-402d-b575-8959fd44e415","range":0,"rating":5,"reply":"Hi Persingula, thank you for your review. We're glad our team was able to help! We are thrilled to hear your experience was great. As always stop by the office or call us at 888-storage if you need anything. \n\n","replyTime":"2019-09-14T15:25:00","review":"Everyone was super helpful! Great experience overall.","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Persingula T."},{"reviewId":"daddb374-5989-44de-b4c8-71beea0663ba","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Gabe. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-12T09:04:00","review":"Amazing staff and management!! Always so helpful!!","source":"Google","submissionTime":"2023-01-12T00:00:00","userName":"Gabe D."},{"reviewId":"e331708e-ed82-41d5-8900-1a9b1b7a6328","range":0,"rating":5,"reply":"Hi A., thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2023-01-07T11:51:00","review":"Great storage, great service, I’d use this storage again!","source":"Google","submissionTime":"2023-01-07T00:00:00","userName":"A. J."},{"reviewId":"8269f2a5-61da-4e0d-a144-b4407aaeb1ad","range":0,"rating":5,"reply":"Hi Andrew, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alexis! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-04T11:59:00","review":"Alexis and the team at extra space have always provided us a great experience. Even when we ran into situations where the size we wanted wasn’t available they worked with us on two units that met our needs and budget. Would recommend :)","source":"Google","submissionTime":"2023-01-04T00:00:00","userName":"Andrew C."},{"reviewId":"e71d80bc-00a2-472b-9a7b-e2f0011c9103","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Brandon. We're glad they always keep the property pristine. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2022-12-22T14:48:00","review":"The management at this facility has been nothing short of awesome! They always keep the property pristine, which is always nice to drive into knowing your property is stored there! Also, I lost track of time on one of my frequent visits and was called shortly after. And in a very courteous and friendly way was reminded of the business hours. I really appreciated that because it gave me peace of mind  that even after business hours they continue to monitor the property! So with that said, thank you to the staff at the Twin Oaks Extra Space Storage location!","source":"Google","submissionTime":"2022-12-22T00:00:00","userName":"Brandon O."},{"reviewId":"b45bcfd1-1c8f-4e17-93a2-1ed01da2960a","range":0,"rating":5,"reply":"Hi Casandra, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alexis! Please stop by the office or contact us at 888-storage if you have any questions!\n","replyTime":"2022-12-21T13:02:00","review":"Alexis gave excellent customer service. Thank you","source":"Google","submissionTime":"2022-12-21T00:00:00","userName":"Casandra V."},{"reviewId":"52e09a76-9556-42c5-b913-245de099b70d","range":0,"rating":5,"reply":"Hi Paul, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alexis! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-12-19T15:14:00","review":"Always very friendly staff, ready to help!\nThanks Alexis!","source":"Google","submissionTime":"2022-12-19T00:00:00","userName":"paul l."},{"reviewId":"2cc705d9-dc81-45bf-9a04-9ed82bdae503","range":0,"rating":5,"reply":"Hi dkenwillis. Thank you for taking the time to share your feedback with our team.  Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. From time to time, rates are reviewed to keep up with market conditions. Providing quality storage at an affordable price is important to us, and we are glad to hear that Alexis was able to ease your concerns by negotiating your rental rate. Our team will continue to work hard to meet your storage needs and budget, so let us know if you need anything else at 888-storage.","replyTime":"2022-12-18T10:54:00","review":"We chose Extra Space Storage one year ago and were extremely pleased with the reasonable price and quality of the units. The employee at our location helped us choose the perfect size, heated unit with convenient access. However, after 3 months the rent was raised 64%. Now in less than a year, the rent has more than doubled (109%). My wife called our storage unit, and Alexis was very concerned about our frustration with the excessive new rate. She was able to secure a more reasonable rate for which we are very thankful.","source":"Google","submissionTime":"2022-12-18T00:00:00","userName":"dkenwillis"},{"reviewId":"727ac113-f614-4743-8c13-1db0ae5eb4ac","range":0,"rating":3,"reply":"Hi Virginia, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. It is wonderful to know Alexis was friendly and as helpful as can be. We would love to speak to you in regard to your rate. Will you give us a call at 888-storage?","replyTime":"2022-12-17T09:58:00","review":"Hands down the Twin Oaks Dr. location is wonderful! We could not have asked for a cleaner, well lit and perfect climate controlled storage facility than this....really beyond what we expected. The customer service is amazing. The staff is always friendly and helpful, especially Alexis, who showed such care and concern when I called about an exorbitant price increase.\nSo why the 3 stars instead of 5 stars???\nFrom December 2021 to December 2022 they more than doubled the price! We had shopped around and Extra Space Storage was very well priced but we were never told the prices would increase like that. That is really like a bait and switch tactic. I hope this company will be more transparent with their customers. It's the right and honest thing to do.","source":"Google","submissionTime":"2022-12-16T00:00:00","userName":"Virginia G."},{"reviewId":"ae2997c8-3d8f-4025-9046-9a6ebf2d39d5","range":0,"rating":5,"reply":"Hi Sam, thank you for your review. We're glad Alexis was very helpful during this difficult process, very knowledgeable, and polite. Stop by our office if you need anything in the future! ","replyTime":"2022-12-15T13:26:00","review":"Alexis was very helpful during this difficult process as I was  Moving the rest of my belongings out she was very knowledgeable and polite. She made sure I had everything I needed in this process.","source":"Google","submissionTime":"2022-12-15T00:00:00","userName":"CIN"},{"reviewId":"16ac37a5-057f-4b8f-89a0-517e406b3351","range":0,"rating":5,"reply":"Thank you for the kind words, Tammy. We're glad Karina was able to help when you had questions! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2022-12-12T14:50:00","review":"On the rare occasion that I had a question and needed to call the office staff, my calls were always answered by someone very friendly and helpful.  (Karina, for example:)  I really appreciated that.  Overall, our experience, having a storage unit there, was very good.    I highly recommend that location.","source":"Google","submissionTime":"2022-12-12T00:00:00","userName":"Tammy L."},{"reviewId":"bfcb9a73-784b-4463-bd0a-cd281f0d36ef","range":0,"rating":5,"reply":"Hi Justin, thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're glad Caroline was professional and patiently answered all your questions. As always stop by the office or call us at 888-storage if you need anything.  \n","replyTime":"2022-12-08T18:54:00","review":"Very helpful and knowledgeable staff. Caroline was professional and patiently answered all my questions","source":"Google","submissionTime":"2022-12-08T00:00:00","userName":"Justin Z."},{"reviewId":"4488cc5d-e301-4ef6-ab64-c8f4036e892c","range":0,"rating":5,"reply":"Hi Remy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-30T13:53:00","review":"The young lady at the twin oaks facility extremely helpful always walks around checking on things and cleaning up. I forgot her name but she’s excellent!","source":"Google","submissionTime":"2022-11-30T00:00:00","userName":"Remy"},{"reviewId":"aa2671ec-ba91-4272-ad58-a6371f49041c","range":0,"rating":5,"reply":"Thanks for the awesome review, Veronica! We are glad Carolina provided you with great service! Don't hesitate to stop by the office or contact us at (505) 352-2333 if you need anything.","replyTime":"2022-11-25T10:17:00","review":"I’ve received the best customer service from Carolina! I have had difficulty at other locations finding the help I have been receiving here. Carolina is extremely helpful and attentive making my experience enjoyable. Thank you!","source":"Google","submissionTime":"2022-11-24T00:00:00","userName":"Veronica R."},{"reviewId":"6945ad01-3611-4a5e-9227-13707c353088","range":0,"rating":5,"reply":"Thank you for the kind words, Jacob. We're glad Carolina was able to help you get settled! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security while keeping our facilities clean and organized! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2022-11-23T09:38:00","review":"Thank you Carolina for helping us get settled after we rented online (we must've had a million questions) My partner said it was really easy to rent and the facility is so clean and secure, I love that it's just tucked away! Thank you again!","source":"Google","submissionTime":"2022-11-23T00:00:00","userName":"Jacob G."},{"reviewId":"4bf80df7-a01c-4c78-a0bf-b09971f64e77","range":0,"rating":5,"reply":"We appreciate you taking the time to share your feedback, Gusto. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We're so glad to hear our was helpful with the rental process. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2022-11-22T12:22:00","review":"This extra space definitely going above and beyond for their customers. When I first moved in, I had a very easy process the front desk people at the time were super helpful walking me through the process. the facility is clean and they always have multiple carts available for easy storage pick up and drop off. Very safe and secure facility!","source":"Google","submissionTime":"2022-11-21T00:00:00","userName":"Gusto"},{"reviewId":"3f5d4dc3-4a9d-40dc-b09c-244f1edbadf2","range":0,"rating":5,"reply":"Your review is appreciated, Anton. We are glad you found our prices reasonable and our team pleasant and helpful. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-11-19T16:53:00","review":"Very pleasant people. Very reasonable price and they are very helpful!??","source":"Google","submissionTime":"2022-11-19T00:00:00","userName":"Anton E."},{"reviewId":"6f9a47e7-212a-4b7e-87d5-5d66f6df35be","range":0,"rating":5,"reply":"Thanks for the awesome review, Ocikat2! We are glad Carolina has been outstanding to work with! Don't hesitate to stop by the office or contact us at (505) 352-2333 if you need anything.","replyTime":"2022-11-07T16:11:00","review":"The onsite manager: Carolina, has been outstanding in finding a unit that suits my needs for my tall antique truck, I’ve been looking for quite some time and she called when one became available. Great customer service!!","source":"Google","submissionTime":"2022-11-07T00:00:00","userName":"Ocikat2"},{"reviewId":"b7730792-76ca-4dbf-88df-1d87f5427cbe","range":0,"rating":5,"reply":"Hi Anton, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Call us at 888-storage whenever you need us.","replyTime":"2022-11-07T18:18:00","review":"Clean property, great prices and the staff is wonderful","source":"Google","submissionTime":"2022-11-07T00:00:00","userName":"Anton E."},{"reviewId":"1f464ae4-2c4e-4f1f-869e-b41a5c07b904","range":0,"rating":5,"reply":"Thank you, Karl! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-10-31T15:07:00","review":"Nice place,clean,well kept,good place for extra storage.","source":"Google","submissionTime":"2022-10-31T00:00:00","userName":"Karl W."},{"reviewId":"15abae97-da3f-4dd2-b94f-b17370cf2f3c","range":0,"rating":5,"reply":"Thank you for the kind words, Sophia. It's great to know Carolina was able to help with a lock cut. Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2022-10-28T18:22:00","review":"Carolina was awesome and was able to get my lock cut for me so quickly after I lost my keys during my move! Thank you again!","source":"Google","submissionTime":"2022-10-28T00:00:00","userName":"Sophia L."},{"reviewId":"2d54ab0a-63a3-4296-aea4-130a8a5fc18c","range":0,"rating":5,"reply":"Gracias por elegir a Extra Space Storage, Claudia. ¡Estamos aquí para ayudarle, si usted tiene alguna duda o si necesita ayuda con su arrendamiento! ¡Por favor llámenos al (505) 352-2333 , si tiene cualquier pregunta!","replyTime":"2022-10-22T11:35:00","review":"Muy bien servicing y alma muy limpios y funcionales","source":"Google","submissionTime":"2022-10-22T00:00:00","userName":"Claudia H."},{"reviewId":"78540a12-232e-478c-8ac0-f5de02dfeec6","range":0,"rating":5,"reply":"Thank you for the review, Allen! We pride ourselves on having a friendly, accommodating staff and are so happy  Carolina and Noah were able to assist you! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.","replyTime":"2022-10-16T08:44:00","review":"When I  walked in the office is very clean Carolina and Noah took the time to take me to my storage unit show me how it worked it was an overall wonderful experience I really appreciate it thank you again Extra Space for helping me in a very difficult time.","source":"Google","submissionTime":"2022-10-16T00:00:00","userName":"Allen S."},{"reviewId":"c10e85f4-7952-4960-8ef9-5c1b32b45488","range":0,"rating":5,"reply":"Thanks for the positive review, Melissa! We work hard to keep our facilities safe and clean for our customers. Let us know if you have questions at 888-storage!","replyTime":"2022-10-16T07:34:00","review":"Will definitely come back. Great service and place very clean and secure","source":"Google","submissionTime":"2022-10-16T00:00:00","userName":"Melissa M."},{"reviewId":"5eadc3c9-7c6a-462e-a00b-997eb028266f","range":0,"rating":5,"reply":"Hi Ann!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (505) 352-2333 or stop by the facility! ","replyTime":"2022-10-09T08:11:00","review":"Excellent customer service!","source":"Google","submissionTime":"2022-10-09T00:00:00","userName":"Ann B."},{"reviewId":"d5217779-fb65-4102-83e5-6055502315e3","range":0,"rating":5,"reply":"Hi Ariel. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Carolina. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2022-10-06T11:18:00","review":"I have had the BEST customer service since being with extra space storage. Carolina really is the best I’ve dealt with. She is always good with communicating and staying on top of things. Reminders. And doing the best she can for me while renting there. I am so happy with my service because of her!","source":"Google","submissionTime":"2022-10-06T00:00:00","userName":"Ariel A."},{"reviewId":"475f8fbf-eb0e-4a40-a0ec-fb72d7294c4e","range":0,"rating":5,"reply":"Thank you, Anthony. We're thrilled you had a positive experience with Carolina at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-06T12:19:00","review":"Carolina was great! The property is always clean and the service is as well","source":"Google","submissionTime":"2022-10-06T00:00:00","userName":"Anthony P."},{"reviewId":"330bf4c4-3fde-406f-9079-a212c3fe90a9","range":0,"rating":5,"reply":"Hi Dave, thanks so much for recommending us. We are thrilled to hear your experience was great. We're glad our team is extremely friendly, willing to work with you, and got you all squared away. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-10-02T14:09:00","review":"It was a great experience, the staff were extremely friendly, and they were willing to work with me when the storage I got did not fit my items. They intervened and got me all squared away. Thanks guys! Highly recommended.","source":"Google","submissionTime":"2022-10-02T00:00:00","userName":"dave m."},{"reviewId":"6e7e5401-3a89-4244-ba1f-a69d9680fb5a","range":0,"rating":5,"reply":"We think Carolina is great too! Thanks for the positive review, Robert. We're glad she is respectful and professional. Stop by our office if you need anything in the future! ","replyTime":"2020-10-17T09:48:00","review":"Carolina is a Great asset to your company. She is respectful and professional. It was a pleasure doing business with her at Extra Space Storage.","source":"Google","submissionTime":"2022-10-01T00:00:00","userName":"Robert W."},{"reviewId":"4e6822a9-ef17-4e38-938f-27d9f1fb3c6c","range":0,"rating":5,"reply":"John, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're happy we were able to provide a smooth rental experience. We're glad our team is knowledgeable and courteous. Stop by our office if you need anything in the future! ","replyTime":"2022-09-30T16:06:00","review":"I needed a limited amount of space with drive-up access. Extra Space provided exactly what I needed at a reasonable price. The rental transaction went smoothly and the Extra Space staff were knowledgeable and courteous. It was a relief to secure this space","source":"Google","submissionTime":"2022-09-30T00:00:00","userName":"John P."},{"reviewId":"f23a28d4-621a-4157-8f4a-b484938850ff","range":0,"rating":5,"reply":"Hi Mo, thanks so much for your review! We are thrilled to hear your experience with Carolina was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2022-09-28T14:55:00","review":"Carolina worked very diligently all summer long to gets those A/C's up and running in the A-building. I lost a ton of very expensive partylite candles over the summer in my climate control unit. Carolina always kept me updated as to what was going on and I couldn't have been more grateful for her help.","source":"Google","submissionTime":"2022-09-28T00:00:00","userName":"Mo S."},{"reviewId":"616d09b3-87a7-49e8-9547-b223b4457ede","range":0,"rating":5,"reply":"Thank you for the kind words, Kathy. We're glad Carolina was able to help! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2021-09-17T17:39:00","review":"Carolina was super nice and very helpful. Very clean place.","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"kathy G."},{"reviewId":"7b5b9838-6eaf-48e6-8166-d5580d312483","range":0,"rating":5,"reply":"Hi Brian, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage!","replyTime":"2021-04-15T14:54:00","review":"Very comfortable and clean and very nice staff even after all the time wont go anywhere else","source":"Google","submissionTime":"2022-09-09T00:00:00","userName":"Brian L."},{"reviewId":"c365d6dc-c2cd-45d4-996f-899554ff77ca","range":0,"rating":1,"reply":"We're sorry to hear about your experience, Damariss. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (505) 352-2333 so that we can assist with your concern.\r\n","replyTime":"2022-08-19T11:34:00","review":"I’ve had my storage unit for a year now at this location. I purposely chose an air controlled unit to store my antique furniture to prevent shrinkage and cracking in my wood. I arrived at my storage unit this week to close it out to only find out the air conditioning has not been working the entire year my items have been stored. Now my furniture has damage. I will be filing a complaint. This is utterly ridiculous to know I’ve been receiving price increases on this unit to only find I’m paying more for less amenities.","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"Damariss B."},{"reviewId":"97903260-8db7-42ba-850a-0f505072687a","range":0,"rating":5,"reply":"Anton, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-08-17T11:36:00","review":"Nice and clean facility and the prices are very affordable.","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Anton E."},{"reviewId":"f9b26ba5-b6ad-4ea1-9cfb-a2a9e1095c01","range":0,"rating":5,"reply":"Hi, Ap ! Thanks for the positive review, it means a lot to our team. Please call (505) 352-2333 if you have any questions about your rental. ","replyTime":"2022-08-02T13:54:00","review":"Nice unit. You don't have to worry about your things. People working in office very helpful","source":"Google","submissionTime":"2022-08-02T00:00:00","userName":"Ap A."},{"reviewId":"210c54ef-5e76-4b1b-a84c-422704e73bd6","range":0,"rating":5,"reply":"Hello, Monica, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2022-07-28T14:55:00","review":"It was great,   very informative  and great personality","source":"Google","submissionTime":"2022-07-28T00:00:00","userName":"Monica W."},{"reviewId":"11a212d5-b0c1-49af-8235-50c53e6483ad","range":0,"rating":5,"reply":"Hi Alex, thank you for your review. We're glad Victoria checked on you to make sure all was going well. Stop by our office if you need anything in the future! ","replyTime":"2022-07-22T16:34:00","review":"Always a pleasure to have to visit my storage unit. On my last visit staffer Victoria checked on me to make sure all was going well.","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"Alex B."},{"reviewId":"f21fe34b-dd2f-438c-a89c-55517e119110","range":0,"rating":5,"reply":"Hi Albert, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-07-20T16:46:00","review":"Units are clean, the road around the complex is wide enough for renters to get to thier units easily. The staff is friendly and helpful. And many location in town! I've rented their units in the past, same great service!","source":"Google","submissionTime":"2022-07-20T00:00:00","userName":"Albert S."},{"reviewId":"3f7d2d26-5859-44ee-8783-c9655a3674e3","range":0,"rating":5,"reply":"We think Caroline is great too! Thanks for the positive review, Ron. Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-07-17T11:51:00","review":"Caroline at the Twin Oaks location in ABQ is a wonderful manager.","source":"Google","submissionTime":"2022-07-17T00:00:00","userName":"Ron R."},{"reviewId":"186c1253-45a1-4450-9029-5d2cbd4bf056","range":0,"rating":5,"reply":"Thank you for your feedback, Ramon! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-07-15T15:34:00","review":"Very clean facility. Customer service was great. Most of all made me feel that my valuables were secure. Thanks for the good experience","source":"Google","submissionTime":"2022-07-15T00:00:00","userName":"Ramon A."},{"reviewId":"17a5b0e2-4cfb-428f-a149-fdb14214f16e","range":0,"rating":5,"reply":"Hello, Eddie. Thank you for the 5-star review! We're so happy Caroline could help. Please call (505) 352-2333 if you need anything!","replyTime":"2022-07-14T18:10:00","review":"Caroline is extremely helpful and friendly. This location has great customer service!","source":"Google","submissionTime":"2022-07-14T00:00:00","userName":"Eddie M."},{"reviewId":"17f7b4c9-13bb-47b3-a2fd-0b76d91256c4","range":0,"rating":5,"reply":"Conner, we are so happy to hear that Carolina could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-storage.","replyTime":"2022-07-04T08:19:00","review":"Carolina got me all set up on very short notice and helped me out at the end of a stressful day.\nAwesome customer service and a top notch facility.","source":"Google","submissionTime":"2022-07-03T00:00:00","userName":"Conner W."},{"reviewId":"3286118a-c4c4-46fa-ad4c-71d84a7d2d8a","range":0,"rating":5,"reply":"Hi Joan, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and knowledgeable, friendly staff, so we do our best to make sure we are able to provide that! Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-06-27T10:23:00","review":"Facility is clean and the staff is very knowledgeable and friendly","source":"Google","submissionTime":"2022-06-27T00:00:00","userName":"Joan M."},{"reviewId":"01efc7b2-b958-4a96-85de-8ad40c0a7727","range":0,"rating":5,"reply":"Thank you for the excellent rating, Booji! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future! ","replyTime":"2022-06-02T10:30:00","review":"This was the easiest experience moving into it any other issues.  Gate always works, won’t overlock wrong storages (had this at another storage, and couldn’t move due to mistake on the weekend I took off work), everyone has been really good to deal with.","source":"Google","submissionTime":"2022-06-02T00:00:00","userName":"Booji B."},{"reviewId":"0ab550f6-6e41-4fce-b1e4-d4cb9adfa9d9","range":0,"rating":5,"reply":"Hi Timothy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (505) 352-2333 or stop by the facility! ","replyTime":"2022-06-01T13:52:00","review":"Super friendly staff very nice units","source":"Google","submissionTime":"2022-06-01T00:00:00","userName":"Timothy J."},{"reviewId":"19b884c8-038c-47c4-8bb8-c706335f53f0","range":0,"rating":5,"reply":"Hi Jade. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Carolina. Please let us know if you need any assistance or have any questions. We are always available at 888-storage. ","replyTime":"2022-05-28T16:27:00","review":"The people at the Twin Oaks location were, in no other terms, amazing! They made my entire stressful time of having to move my items as seem less as possible. Incredibly friendly and professional, Carolina was such awesome help and extremely thoughtful. If anyone ever asks me for a recommendation on a storage unit, this will be the top of my list.","source":"Google","submissionTime":"2022-05-28T00:00:00","userName":"Jade C."},{"reviewId":"569eb733-27ec-454f-8628-f1011d10a602","range":0,"rating":5,"reply":"Hi Yvette, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Janice! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-05-26T12:26:00","review":"First off I want to thank Janice at unser and ladera location for helping me make decisions through this difficult time.  All staff have been very professional and helpful. The property and units are very nice and clean and I really love that","source":"Google","submissionTime":"2022-05-26T00:00:00","userName":"Yvette A."},{"reviewId":"55a7e0ef-5260-46c9-84fd-40da778cd5a9","range":0,"rating":5,"reply":"We think Carolina is great too! Thanks for the positive review, Alexander. If you ever need anything, feel free to stop by.  ","replyTime":"2022-05-16T12:08:00","review":"Carolina was wonderful!!","source":"Google","submissionTime":"2022-05-16T00:00:00","userName":"Alexander B."},{"reviewId":"3380424c-d293-4801-99bc-bc7bb99b96a4","range":0,"rating":5,"reply":"Thank you for the kind words, X Murf9900! We're committed to providing excellent customer service and helpful staff. If you ever need anything, feel free to stop by.  \n","replyTime":"2022-05-09T10:13:00","review":"The customer service was absolutely lovely super helpful. Thank you.","source":"Google","submissionTime":"2022-05-09T00:00:00","userName":"x m."},{"reviewId":"3cf518ff-d5e7-48d0-96ac-8e771c1fd928","range":0,"rating":5,"reply":"Thank you, Steve, for the great rating! It's wonderful to hear you had a positive experience with us and that Caroline was a great guide! We want you to know that we are here to assist you with any further storage needs! Give us a call at (505) 352-2333 if anything comes up!","replyTime":"2022-04-29T17:25:00","review":"Loved my experience selecting the perfect space for my things. Thank you Caroline for the great guidance!","source":"Google","submissionTime":"2022-04-29T00:00:00","userName":"Steve R."},{"reviewId":"3d63cbc7-4615-478e-aba9-a857e95eb87e","range":0,"rating":5,"reply":"Gracias por elegir a Extra Space Storage, R. ¡Estamos aquí para ayudarle, si usted tiene alguna duda o si necesita ayuda con su arrendamiento! ¡Por favor llámenos al (505) 352-2333 , si tiene cualquier pregunta!","replyTime":"2022-04-22T16:10:00","review":"Buen lugar pero ya están demasiado caros y siguen subiendo los precios","source":"Google","submissionTime":"2022-04-22T00:00:00","userName":"R R."},{"reviewId":"eb2b0186-b942-4cad-ba13-8bd3668d5463","range":0,"rating":5,"reply":"Hi, Zamora ! Thanks for the positive review, it means a lot to our team. Please call (505) 352-2333 if you have any questions about your rental. ","replyTime":"2022-03-16T11:57:00","review":"Helpful workers and good service.","source":"Google","submissionTime":"2022-04-19T00:00:00","userName":"Zamora V."},{"reviewId":"c2f46163-4764-4e64-b5c0-ec3cf7b021a2","range":0,"rating":4,"reply":"Thank you for the kind review, Spiralwarrior. We're glad Caroline was informative about our leasing process and that she was able to help! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2022-04-20T09:08:00","review":"Caroline was a great help and explained all the information needed as well as answered the questions I had afterwards.","source":"Google","submissionTime":"2022-04-19T00:00:00","userName":"SpiralWarrior 9."},{"reviewId":"9fba26cc-65f9-4fa5-ba17-9275d4751145","range":0,"rating":5,"reply":"Hi Joan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-04-09T10:12:00","review":"Place is clean and organized. The store manager is amazing and patient. Thank you again!","source":"Google","submissionTime":"2022-04-08T00:00:00","userName":"Joan M."},{"reviewId":"62245a6d-c959-4858-9f2e-0c80968bf3bc","range":0,"rating":5,"reply":"Thanks for the kind words, Mel! We're glad Carolina was great! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (505) 352-2333 if you need anything.\n","replyTime":"2022-04-06T11:35:00","review":"Carolina is great! I highly recommend coming to see her, she's so sweet and helpful.","source":"Google","submissionTime":"2022-04-06T00:00:00","userName":"Mel"},{"reviewId":"137a3a86-e5d8-4c7c-b993-e1ecfcc0fadb","range":0,"rating":5,"reply":"Hi, Tim ! Thanks for the positive review, it means a lot to our team. Please call (505) 352-2333 if you have any questions about your rental. ","replyTime":"2022-04-01T09:40:00","review":"Application process now online, quick and easy, facility well built and clean, good neighborhood, employees working hard to help customers","source":"Google","submissionTime":"2022-03-31T00:00:00","userName":"Tim G."},{"reviewId":"2139a51b-e817-411d-a646-13093e681723","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Judy. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-03-29T10:30:00","review":"Rented a unit for over 4 years and never had any problems. My items were secure and safe there. Great staff, great area.","source":"Google","submissionTime":"2022-03-28T00:00:00","userName":"Judy S."},{"reviewId":"512aab7e-8ab8-4156-b0aa-256aa57fc506","range":0,"rating":5,"reply":"Hi David, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-03-25T14:08:00","review":"The staff is very helpful and nice. Also the place is kept clean.","source":"Google","submissionTime":"2022-03-24T00:00:00","userName":"David A."},{"reviewId":"b3888c13-fc46-4554-80ea-f1fb879dc5fb","range":0,"rating":2,"reply":"We're sorry to hear this, Anthony Herrera. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. ","replyTime":"2022-03-21T12:58:00","review":"Started off real nice the lady said if I could leave her a good review if she gave me a free lock which I had nope problem paying for just thought hey cool I have no issues with leaving a good review…. We’ll long store shot I have been here 4 to 5 month and got charged an extra 65 to my monthly bill so I called and spoke with a manager and she advised me that the rates change every nine month which I only been here going on to 5 months and said they could not refund me for over charging me but could give me a credit of 25 bucks for my next month which I got over charged 65 bucks just don’t make any sense just bad way to do business and then the store manager said she could give me the online rates and so I asked the about that and said the store manager was wrong and they can not do that I’m going to be moving my belongings out…..","source":"Google","submissionTime":"2022-03-21T00:00:00","userName":"Anthony H."},{"reviewId":"1d4959bc-98e9-42d1-848b-3f1d2dfd0e6f","range":0,"rating":5,"reply":"Hi Susan, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities, and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage.","replyTime":"2022-03-21T18:39:00","review":"Great location. The facility is clean and easy to use. I was able to pay for my unit and get access without any assistance, completely online. I paid. They emailed the unit number and access code.","source":"Google","submissionTime":"2022-03-21T00:00:00","userName":"Susan A."},{"reviewId":"01aa9103-534d-4032-88c2-7c8d4f191fc6","range":0,"rating":5,"reply":"Thank you for your feedback, Patrick! Providing renters with clean and secure facilities is our top priority. We're glad Caroline was able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-03-18T15:17:00","review":"The place is very clean, safe and organized. The manager Caroline is very polite and is always glad to assist you. Having our whole house stored in this place is a peace of mind","source":"Google","submissionTime":"2022-03-18T00:00:00","userName":"Patrick A."},{"reviewId":"32150539-e153-4732-ad0a-0eb429c88675","range":0,"rating":5,"reply":"Gracias por elegir a Extra Space Storage, Emilio. ¡Estamos aquí para ayudarle, si usted tiene alguna duda o si necesita ayuda con su arrendamiento! ¡Por favor llámenos al (505) 352-2333 , si tiene cualquier pregunta!","replyTime":"2022-03-17T15:12:00","review":"Muy amable","source":"Google","submissionTime":"2022-03-17T00:00:00","userName":"Emilio G."},{"reviewId":"60690e41-f5fd-47b9-9b47-200a7610b256","range":0,"rating":5,"reply":"Hi Judy, thanks so much for your review! We are thrilled to hear your experience with Connie was positive and are always here to help with your storage needs! We are happy to be your storage provider. Give us a call at (505) 352-2333 or stop by the office if you need anything! Our team is happy to help!\n","replyTime":"2020-08-29T15:19:00","review":"I appreciate the great service I recieve from Extra Space Storage personnel everytime I need something . Your employee, Connie,  is always so courteous , helpful and provides great customer service anytime I make my payment, have questions or am having trouble with my lock or am buying boxes. I appreciate them all and their great service they provide.","source":"Google","submissionTime":"2022-03-02T00:00:00","userName":"Judy W."},{"reviewId":"15121e81-3474-4a4a-806d-02d48e990551","range":0,"rating":5,"reply":"Hi Gina, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-02-27T10:34:00","review":"Wow!  I had no idea it could be so easy to reserve online!  Thank you!  It was amazing to set up & sign a lease and move in the same day!  Very clean and so nice!","source":"Google","submissionTime":"2022-02-27T00:00:00","userName":"Gina E."},{"reviewId":"2d60fcff-f654-4547-bd16-88a41259e979","range":0,"rating":5,"reply":"Hi Ronnie, thank you for recommending us. We're glad Connie is very helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2022-01-29T12:56:00","review":"Connie is very helpful. I would recommend Extra Space to my family and friend.","source":"Google","submissionTime":"2022-01-28T00:00:00","userName":"Ronnie G."},{"reviewId":"4bfe061f-46ef-4550-910a-1f3385f66fc3","range":0,"rating":5,"reply":"Thanks for the great review, Isaiah! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Please call us at (505) 352-2333 if you have any questions!","replyTime":"2022-01-13T16:14:00","review":"Great location to store items!\n\nI immediately was greeted when I walked in. Was having some issues figuring out the online reservation so I went to the store instead and was still able to rent a 10x10 indoor for the same price as the online special.\n\nVery friendly staff and extremely clean, well maintained facilities.","source":"Google","submissionTime":"2022-01-13T00:00:00","userName":"Isaiah A."},{"reviewId":"174e0dab-cf06-486a-83f4-70620af29f4d","range":0,"rating":5,"reply":"Hi Rose Owner Of, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Connie! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-12-08T10:52:00","review":"Connie was super nice, professional, knowledgeable and a pleasure to deal with. I highly recommend!!","source":"Google","submissionTime":"2021-12-08T00:00:00","userName":"Rose O."},{"reviewId":"d3a92a99-2b20-441a-ba5d-07b984be7916","range":0,"rating":5,"reply":"Hi Chelle's, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly, helpful staff, so we do our best to make sure we are able to provide that! Stop by our office if you need assistance or have any questions. ","replyTime":"2021-12-07T14:49:00","review":"Clean units with friendly and helpful staff and management","source":"Google","submissionTime":"2021-12-07T00:00:00","userName":"Chelle's m."},{"reviewId":"812df619-4fef-4a7b-81ef-6408d4dd20e5","range":0,"rating":5,"reply":"Hello, Sandra. Thank you for the 5-star review! We're so happy Connie could help. Please let us know if you need any assistance or have any questions. We are always available at 888-storage!","replyTime":"2021-11-30T17:35:00","review":"Connie is very helpful and very nice. She helped us during this stressful time we are having.","source":"Google","submissionTime":"2021-11-30T00:00:00","userName":"Sandra S."},{"reviewId":"a4f784f2-328c-49eb-8d2a-f60857714204","range":0,"rating":5,"reply":"Thank you for the review, Helen! We pride ourselves on having a friendly, accommodating staff and are so happy Connie was able to assist you! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-11-15T13:49:00","review":"We want to complement Connie Hernandez on her kind and professional treatment of us as well  as her knowledge of the job  with our recent move. We had several concerns with our move as we were moving from another state and she relieved our worries.","source":"Google","submissionTime":"2021-11-14T00:00:00","userName":"Helen G."},{"reviewId":"84142b87-7ef6-44d7-9b50-befdb2d31975","range":0,"rating":5,"reply":"Thanks, Marty! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-11-12T15:21:00","review":"Fast and convenient.\n\nI selected the wrong unit online and they allowed me to change it after i quickly realized my mistake.","source":"Google","submissionTime":"2021-11-12T00:00:00","userName":"Marty A."},{"reviewId":"02cc8a83-5140-457c-9c3b-952ac318ad52","range":0,"rating":5,"reply":"Thanks for the positive review, Jennifer! We work hard to keep our facilities safe and clean for our customers. Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-11-08T14:48:00","review":"Nice people… clean facility… and most important secure!","source":"Google","submissionTime":"2021-11-07T00:00:00","userName":"Jennifer A."},{"reviewId":"933f34b8-276d-42a4-a977-cca87590beca","range":0,"rating":5,"reply":"Hi Barbara. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Aaron, Victoria, and Connie! We are happy to help with any storage needs at 888-storage.","replyTime":"2021-11-06T09:45:00","review":"Great customer service by Aaron on the 800# customer service line and by Victoria and Connie in Albuquerque.  They had some great specials on storage units and the properties are clean and well kept.  I would recommend Extra Storage Space to others that are looking for a storage unit.","source":"Google","submissionTime":"2021-11-04T00:00:00","userName":"Barbara C."},{"reviewId":"057c8532-ab20-411a-b96f-d357cdf866ee","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Very good staff support. Extra Space plays customers like a fiddle. Go in knowing how this game is played. Handy, at a price!!!","source":"Google","submissionTime":"2021-10-30T00:00:00","userName":"Alan P."},{"reviewId":"a3deeca5-8363-46ac-970c-af042f19a483","range":0,"rating":5,"reply":"Hi Shane, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Connie. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.\n","replyTime":"2021-10-16T09:12:00","review":"loved the establishment had a wonderful time just being there felt comfortable being there, connie helped me out and i wouldn’t ask for anyone different to help me out, got the prices i needed and was able to get what i needed and what i needed to know, connie was a wonderful employee to help me get what i needed.","source":"Google","submissionTime":"2021-10-14T00:00:00","userName":"Shane Y."},{"reviewId":"f2eb4699-c81a-4f54-9cd2-69b4c4d7fa33","range":0,"rating":5,"reply":"Thank you for the kind words, Lou! We're committed to providing excellent customer service. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.\n\n","replyTime":"2021-10-01T16:38:00","review":"1st rate storage facility! Customer service is there priority!","source":"Google","submissionTime":"2021-09-30T00:00:00","userName":"Lou M."},{"reviewId":"6da2acf7-aa2e-411c-a9de-6e2c9284a9d4","range":0,"rating":5,"reply":"Thank you for the kind remarks, Bertha! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.\n","replyTime":"2021-10-04T12:29:00","review":"I would recommend extra space to all my family and friends. The staff there are very nice. Very clean place.","source":"Google","submissionTime":"2021-09-30T00:00:00","userName":"Bertha R."},{"reviewId":"e46df1e9-e619-4732-8ab4-1ee1bcccd93e","range":0,"rating":5,"reply":"Thank you for the kind words, Cin! We're committed to providing excellent customer service. We're glad Connie is very knowledgeable about the size of units and the renting process. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-09-28T17:46:00","review":"I received amazing customer service from Connie. She is very knowledgeable about the size of units and the renting process.  ??","source":"Google","submissionTime":"2021-09-28T00:00:00","userName":"Cin H."},{"reviewId":"a42f772c-1311-4c86-9afb-780be4fae978","range":0,"rating":5,"reply":"Hi Joel, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Connie! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-09-24T11:22:00","review":"Connie was very helpful and knowledgeable about prices no hidden fees or surprises. I felt comfortable renting a storage there. When I’m ready I will return there!","source":"Google","submissionTime":"2021-09-23T00:00:00","userName":"Joel M."},{"reviewId":"aa670cb9-eac3-4641-a47b-adf95eed9f68","range":0,"rating":5,"reply":"Thank you for the kind words, Amber. We're glad Connie was able to help! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2021-09-22T15:14:00","review":"Really good prices and Connie was very helpful","source":"Google","submissionTime":"2021-09-22T00:00:00","userName":"Amber O."},{"reviewId":"49c71231-99ba-4b9a-abe8-1c0435b5649e","range":0,"rating":5,"reply":"We think Connie is great too! Thanks for the positive review, Katrina. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-09-18T13:11:00","review":"I went to help a friend and we talked to Connie very cool lady. Storage place is nice!!","source":"Google","submissionTime":"2021-09-18T00:00:00","userName":"Katrina A."},{"reviewId":"93bff338-266e-44b1-aacd-386192bedfdb","range":0,"rating":5,"reply":"Hi Guillermo, thank you for your review. We're glad Connie Hernandez was very knowledgeable and helped you determine the best fit for your needs. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-09-16T15:09:00","review":"Just wanted to express my family's experience at this location,  dealt with Connie Hernandez,  and wanted to thank her for outstanding customer service,  she was very knowledgeable and helped us determine the best fit for our needs.","source":"Google","submissionTime":"2021-09-15T00:00:00","userName":"Guillermo G."},{"reviewId":"66276250-b829-492b-9a69-75cd3545b101","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Jasmine! We're so happy to hear our team was able to make your storage process hassle-free! We are grateful to have you as a customer and are here to help at 888-storage whenever you need us.","replyTime":"2021-09-13T17:04:00","review":"Clean enviornment\nEasy to get the storage online or in person\nThey give you carts to help unload (not many places do that)\nAnd if one of there locations doesnt have what your looking for, they are very helpful to contact the other locations for openings.","source":"Google","submissionTime":"2021-09-13T00:00:00","userName":"Jasmine"},{"reviewId":"dfee412d-f215-4e05-b6cc-fcefa8201e59","range":0,"rating":5,"reply":"Hi David!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (505) 352-2333 or stop by the facility! ","replyTime":"2021-09-10T15:32:00","review":"very kind and courteous very helpful definitely a good place to rent a unit from","source":"Google","submissionTime":"2021-09-06T00:00:00","userName":"David G."},{"reviewId":"0838de2b-b0f2-4192-a61f-26a775ab85a7","range":0,"rating":5,"reply":"Thanks for the kind words, Andrew! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (505) 352-2333 if you need anything.\r","replyTime":"2021-08-20T13:01:00","review":"Had a great experience. Staff went out of way to make sure my needs were taken care of. Highly recommend Extra Space Storage.","source":"Google","submissionTime":"2021-08-20T00:00:00","userName":"Andrew R."},{"reviewId":"64cc9077-656f-4b74-819e-ad586c155116","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Nick was super helpful with everything.","source":"Google","submissionTime":"2021-08-17T00:00:00","userName":"jeff m."},{"reviewId":"a3ead821-1c81-41aa-99c2-55624f457f5a","range":0,"rating":5,"reply":"Thank you, Andrew. We appreciate your feedback and review. Please let us know if we can be of further assistance. ","replyTime":"2021-09-10T11:05:00","review":"Great Experience. Was shown around and very professional. Great place and people to do business with. Highly Recommend","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"Andrew R."},{"reviewId":"a9252d7b-0850-4c75-8c96-72c826c45198","range":0,"rating":5,"reply":null,"replyTime":null,"review":"These folks are the best. Janice was lovely and made it very easy for me to sign up for storage online. She also referred us to Moe for storage of our vehicle who was outstanding as well. And Moe referred us to Brian who is just as excellent as the girls. These facilities are all top notch with awesome customer service. We have now stored our belongings and a vehicle with them and feel totally confident that are things will be safe and well cared for. If you're looking for storage look no further. Thank you extra space storage we feel like we've become a part of your family.","source":"Google","submissionTime":"2021-07-24T00:00:00","userName":"marylou m."},{"reviewId":"6f5f1b86-362b-422b-a2fe-1f3a2ff4d816","range":0,"rating":5,"reply":"We’re thrilled you had a 5-star experience at Extra Space Storage, Susan!  Please give us a call at 888-storage if you need further assistance with your storage needs. ","replyTime":"2021-01-25T14:49:00","review":"Great service from Audrey!","source":"Google","submissionTime":"2021-07-05T00:00:00","userName":"Susan C."},{"reviewId":"b51893f0-d259-4009-9afd-e4c7e934c7b9","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Extremely friendly and helpful staff, accessible, clean, climate-controlled with carts to move your stuff in, a lock that’s ready to go with a key… and at a rate that doesn’t break the bank.","source":"Google","submissionTime":"2021-07-04T00:00:00","userName":"John A."},{"reviewId":"c3996619-1a4d-48b8-a60d-2ea276a43068","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Audrey was great","source":"Google","submissionTime":"2021-06-28T00:00:00","userName":"Anthony S."},{"reviewId":"d4fba132-b159-436d-ba51-ad5d750945cd","range":0,"rating":5,"reply":"Thank you for the kind remarks, True! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-06-25T13:47:00","review":"Representative was very professional and nice. She was very thorough as far as explaining how the whole thing worked.i will highly recommend this storage place to everyone I know.","source":"Google","submissionTime":"2021-06-25T00:00:00","userName":"True J."},{"reviewId":"56986549-75db-4ccf-874c-17409cf10a4d","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I want to thank Audrey for making this part of my move easy and less stressful. She found exactly what I needed at another location and went the extra mile so that I can sit in her AC office. Then Ashley gave me the tour of the grounds as well as a easy instructions. Both ladies made my experience great! Thanks!!","source":"Google","submissionTime":"2021-06-24T00:00:00","userName":"Maggie R."},{"reviewId":"34dc709a-44fe-4bc4-a25a-eeb556bb3f9d","range":0,"rating":5,"reply":"Thank you for your feedback, Daniel! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're always here to help at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2021-06-18T11:24:00","review":"I can't say enough good things about this storage facility. It is well kept, secure, and easy to access. The Manager behind the desk was amazing! Last week I had to get a transfer from a 10x10 to a 20x10 and she helped me every step of the way. 10/10 customer service!","source":"Google","submissionTime":"2021-06-18T00:00:00","userName":"Daniel E."},{"reviewId":"8c958453-0b2b-4230-b011-5ca31e912248","range":0,"rating":5,"reply":"Hi Marlene, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-06-24T17:57:00","review":"We are very happy with our unit and really like how clean everything is. Thanks!","source":"Google","submissionTime":"2021-06-18T00:00:00","userName":"Marlene C."},{"reviewId":"53107e25-13f1-45af-aa50-8a28f5b3cc96","range":0,"rating":5,"reply":"Hello, Diana. Thank you for the review. We're so glad Audrey could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-06-18T17:10:00","review":"Audrey provides exceptional customer service! She is very professional and friendly. I highly recommend this extra space for your storage needs.","source":"Google","submissionTime":"2021-06-11T00:00:00","userName":"Diana M."},{"reviewId":"5da3ce4c-69f2-4c7b-8166-649ebe4d7b0b","range":0,"rating":5,"reply":"Hello, Jennifer. Thank you for the review. We're so glad Janice could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-06-08T10:57:00","review":"Janice was so helpful!  She helped us get the exact space we were needing!","source":"Google","submissionTime":"2021-06-08T00:00:00","userName":"Jennifer B."},{"reviewId":"7fa2179c-4c3c-42a2-a5ae-782e41ece953","range":0,"rating":5,"reply":"Thank you for the kind words, B.Y! We're committed to providing excellent customer service. If you need anything in the future, feel free to stop by or call us at 888-storage!\n\n","replyTime":"2021-05-27T18:55:00","review":"Awesome service. Felt welcome and helped.","source":"Google","submissionTime":"2021-05-22T00:00:00","userName":"B.Y M."},{"reviewId":"2c775322-118d-4e95-a4a1-5fe0f21e392b","range":0,"rating":5,"reply":"Thank you for the kind words, Monique. We're glad Audrey was patient and friendly. We really appreciate you taking the time to share your experience with us. Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2021-05-25T09:31:00","review":"Audrey was amazing!!! I kept getting lost trying to find the place and she was so patient and friendly. We felt very welcomed by her upon our arrival! Great experience!!","source":"Google","submissionTime":"2021-05-20T00:00:00","userName":"Monique B."},{"reviewId":"c2044f6f-fe04-4e3f-a1e4-75068cd267e9","range":0,"rating":5,"reply":"Thank you for the kind words and recommendation, Errol. We're glad Audrey made your experience quick and easy. Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2021-05-24T12:36:00","review":"Audrey is awesome, she made my experience quick and easy.\nI highly recommend storing at her facility","source":"Google","submissionTime":"2021-05-20T00:00:00","userName":"Errol H."},{"reviewId":"0fcc9357-6bec-418e-b9d2-047f24e64d5b","range":0,"rating":5,"reply":"Thanks, Swankysnazz! We're glad Audrey was smart and friendly! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-02-12T23:50:00","review":"Super experience . Audrey, the manager is fantastic, smart and friendly. The facility is very clean and modern.","source":"Google","submissionTime":"2021-05-11T00:00:00","userName":"swankysnazz"},{"reviewId":"dd828ee2-d7ae-4f90-8c81-274c3f7727e7","range":0,"rating":5,"reply":"Thank you, Charisse. We're thrilled you had a positive experience renting with Audrey. If there is something we can do to help, please give us a call or email customerservice@extraspace.com.","replyTime":"2021-05-11T15:59:00","review":"Audrey is a true asset to Extra Space. She was very helpful and kind. The prices are some of the best around, and the process was hassle free. I would definitely recommend this location.","source":"Google","submissionTime":"2021-05-10T00:00:00","userName":"Charisse R."},{"reviewId":"5bd86d8e-c54b-4e0f-bedc-b5b7d7844eb8","range":0,"rating":5,"reply":"Hi Anthony, thank you for your review! We're so happy to hear that your experience with Audrey and the cleanliness of the facility has been positive! We're always here to help at 888-storage.\n\n","replyTime":"2021-05-11T15:57:00","review":"Clean facility, Audrey is nice!","source":"Google","submissionTime":"2021-05-10T00:00:00","userName":"Anthony P."},{"reviewId":"d082d7fd-cb01-4121-a50e-9a17d16c6df0","range":0,"rating":5,"reply":"Hi Jg, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!","replyTime":"2021-05-10T18:34:00","review":"Fast, friendly, helpful, professional and nice clean facility.","source":"Google","submissionTime":"2021-05-08T00:00:00","userName":"JG M."},{"reviewId":"00cc6b1b-f128-4ec7-b3b8-f7a785afa85a","range":0,"rating":5,"reply":"We appreciate the review, Marc! We're so thrilled you have had a positive experience with Audrey! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.\n","replyTime":"2021-04-29T12:04:00","review":"Great experience here. Move in and out was very easy, the facility is well maintained and Audrey was awesome!!","source":"Google","submissionTime":"2021-04-27T00:00:00","userName":"Marc B."},{"reviewId":"5ddb622a-23ba-4ce5-9288-764ea21131dd","range":0,"rating":5,"reply":"We think Audrey is great too! Thanks for the positive review, Thunder. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-04-28T17:46:00","review":"Audrey is awesome!!!","source":"Google","submissionTime":"2021-04-27T00:00:00","userName":"thunder d."},{"reviewId":"f6a76cbf-8c48-453a-a89f-e70ed027b874","range":0,"rating":5,"reply":"Thank you E! We pride ourselves on keeping our storage facility clean, organized, and fair priced.  We are thrilled to hear your experience reflects that! We are glad Audrey was friendly, helpful, and able to meet your needs! Please stop by the office or reach out to us at 888-STORAGE if you have any questions!\n","replyTime":"2021-04-28T10:22:00","review":"I love this place, it’s so clean ,well maintained  , unbeatable prices and the Audrey is so friendly and helpful.","source":"Google","submissionTime":"2021-04-26T00:00:00","userName":"E S."},{"reviewId":"4c3dccb5-50ce-4c84-b964-ac5b9058c167","range":0,"rating":5,"reply":"Thank you for the kind remarks, Jessica! We're so happy to hear we have your recommendation! We're always here to help at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2021-04-27T16:12:00","review":"Excellent! Highly recommend. Explained everything well.","source":"Google","submissionTime":"2021-04-24T00:00:00","userName":"Jessica I."},{"reviewId":"6a2a8f70-648c-4c82-8565-55019af74539","range":0,"rating":5,"reply":"Hi Dinah, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ","replyTime":"2021-03-13T16:57:00","review":"Did a great job!","source":"Google","submissionTime":"2021-04-23T00:00:00","userName":"Dinah B."},{"reviewId":"20002cac-c4ee-4022-a406-3a9791e216bd","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Ben! We are so glad Audry could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-04-22T11:12:00","review":"It’s gotten a lot better since Extra space storage took over it. Very nice and attentive staff. Audry is the best!! Thanks for everything.","source":"Google","submissionTime":"2021-04-22T00:00:00","userName":"ben m."},{"reviewId":"7839d284-635d-47aa-b86b-4654bb446dcc","range":0,"rating":5,"reply":"Hi Joe, thanks so much for your review! We are thrilled to hear your experience was positive. Give us a call at (505) 352-2333 or stop by the office if you need anything!\n","replyTime":"2021-04-25T11:49:00","review":"Great service!","source":"Google","submissionTime":"2021-04-22T00:00:00","userName":"Joe L."},{"reviewId":"7a8b7ddd-c352-4124-baee-4437d17340e1","range":0,"rating":5,"reply":"We appreciate the review, Mickey! We're so thrilled you have had a positive experience with Terry! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-04-24T15:21:00","review":"Love this storage facility. Terry was very professional and helped me through the process. Easy-peasy.","source":"Google","submissionTime":"2021-04-21T00:00:00","userName":"Mickey S."},{"reviewId":"63393dc7-8150-4f86-93ca-47b0a8478c57","range":0,"rating":5,"reply":"Hi Mercedes, thank you for your kind words. We're glad Audrey was very helpful and nice. We agree Audrey is such an asset to our team! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-04-21T18:34:00","review":"Audrey was very helpful and nice. A great asset to your company. Her and Rebecca assisted me in getting a 3ed init to help me consolidate my belongings. They are amazing!","source":"Google","submissionTime":"2021-04-17T00:00:00","userName":"Mercedes D."},{"reviewId":"f508c4db-08b1-4271-99c4-7285b81efa28","range":0,"rating":5,"reply":"Hi Chris, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-04-09T12:55:00","review":"Super clean, easy access. Glad I chose this location for my storage!","source":"Google","submissionTime":"2021-04-02T00:00:00","userName":"Chris W."},{"reviewId":"d5bc42e5-819f-42c0-a352-588f6b1d44e1","range":0,"rating":5,"reply":"Thank you for the kind words, Mary! We're committed to providing excellent customer service. If you need anything in the future, feel free to stop by or call us at 888-storage!\n","replyTime":"2021-03-29T11:39:00","review":"Customer Service was great. Friendly and knowledgable. I was able to set up transfer  to a smaller storage unit within a few minutes.","source":"Google","submissionTime":"2021-03-29T00:00:00","userName":"Mary H."},{"reviewId":"4ea081e4-9838-497b-a229-305c648a3ef5","range":0,"rating":5,"reply":"Thank you for the kind words, Diane! We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-storage if you need anything!\n","replyTime":"2021-03-16T18:51:00","review":"Excellent Customer Service and ease of renting, reserving and access.","source":"Google","submissionTime":"2021-03-15T00:00:00","userName":"Diane G."},{"reviewId":"5847cdb7-d984-407c-b034-50bb80ca17b4","range":0,"rating":5,"reply":"Thank you for the kind words, Unek! We're committed to providing excellent customer service. Stop by the office if you need anything. \n","replyTime":"2021-03-20T13:13:00","review":"Customer service was awesome and quick process.","source":"Google","submissionTime":"2021-03-13T00:00:00","userName":"Unek F."},{"reviewId":"1a8cf8f8-4c4e-492a-96e4-d85470e69d4b","range":0,"rating":5,"reply":"Our team appreciates your positive rating, Allison! Thank you for being a loyal customer! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-03-17T16:40:00","review":"I've been at this location for years....and we just had a little hick up situation with my lock on my unit but it was handled very professionally.","source":"Google","submissionTime":"2021-03-11T00:00:00","userName":"Allison D."},{"reviewId":"14d0260b-f45d-4dbd-9bdf-dca9b1b34668","range":0,"rating":5,"reply":"Hi Audacity, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything. \n","replyTime":"2021-03-16T14:14:00","review":"Was very helpful and friendly","source":"Google","submissionTime":"2021-03-10T00:00:00","userName":"Audacity G."},{"reviewId":"192b8abe-f0c8-4d8f-92a6-706a73ebf955","range":0,"rating":5,"reply":"Thanks, Jocelyn. We are thrilled you had a great experience with Extra Space Storage. Please call (505) 352-2333 if you have any questions.","replyTime":"2021-02-21T11:49:00","review":"Samantha was so unbelievably helpful in assessing my needs and helping me find a storage unit that better suited what I was looking for. She was also very kind and had excellent phone service.","source":"Google","submissionTime":"2021-02-20T00:00:00","userName":"Jocelyn K."},{"reviewId":"c35f19b0-cffe-46c8-893b-ab37d756102f","range":0,"rating":5,"reply":"Hi, Carolyn. We appreciate your positive review. Please call (505) 352-2333 if you have any questions.","replyTime":"2021-02-11T17:48:00","review":"Excellent service.Thank you Audrey for your expertise.","source":"Google","submissionTime":"2021-02-11T00:00:00","userName":"Carolyn M."},{"reviewId":"0238fb7a-ef37-4544-b775-a96606474bad","range":0,"rating":5,"reply":"Thanks, N! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2021-02-05T16:49:00","review":"Great attention to detail, transparent and comfortable process to get a storage unit","source":"Google","submissionTime":"2021-02-05T00:00:00","userName":"N C."},{"reviewId":"bf783d43-4505-4760-a628-97e91e0acab6","range":0,"rating":5,"reply":"Thank you for your 5-star review, Yujin. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2021-02-05T16:49:00","review":"Amazing Customer Service!!! Great place to store your goods. Very clean and safe.\nThank You","source":"Google","submissionTime":"2021-02-05T00:00:00","userName":"Yujin S."},{"reviewId":"ea2f089d-612b-4d76-a9b0-13f09615c195","range":0,"rating":5,"reply":"Hello, Mary Ann. Thanks for the positive feedback. We're so happy we have customers like you. Please call (505) 352-2333 if you have any questions. ","replyTime":"2021-02-05T16:49:00","review":"VIP treatment! Very accommodating! Extremely easy to work with!","source":"Google","submissionTime":"2021-02-05T00:00:00","userName":"MARY A."},{"reviewId":"9ff1d78c-b7aa-4ebc-a9f4-b2e968cb21db","range":0,"rating":5,"reply":"Hello, Emanuel. Thank you for the 5-star review! We're so happy we could help. Please call (505) 352-2333 if you need anything!","replyTime":"2021-02-04T10:48:00","review":"Pretty funny and nice","source":"Google","submissionTime":"2021-02-04T00:00:00","userName":"Emanuel R."},{"reviewId":"de4ce613-3cdc-4b27-8b4f-40b5e95d69c0","range":0,"rating":5,"reply":"Thank you, Salena. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2021-02-05T00:49:00","review":"Very kind!","source":"Google","submissionTime":"2021-02-04T00:00:00","userName":"Salena C."},{"reviewId":"8f0c45b6-f0e4-4745-9fde-8e2256622b21","range":0,"rating":5,"reply":"Thanks, Corion. We are thrilled you had a great experience with Extra Space Storage. Please call (505) 352-2333 if you have any questions.","replyTime":"2021-01-30T16:48:00","review":"Audrey was AMAZING!!!! Very helpful and knowledgeable about the spaces and units! Also, gladly helped with making a decision. Very sweet!!!","source":"Google","submissionTime":"2021-01-30T00:00:00","userName":"Corion J."},{"reviewId":"edd2b9b0-ed35-4137-bdae-273d621ea1ae","range":0,"rating":5,"reply":"Hello, Drew. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-01-28T17:48:00","review":"Being able to rent and sign the lease online was great. And all was simple and easy. Looking forward to seeing how the space works.","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"Drew H."},{"reviewId":"8b671c6d-1ac1-4bec-8e78-7fdbd7d1c0cf","range":0,"rating":5,"reply":"Thanks, Theresa! We think our team is great too! Please stop by our office if you need anything!","replyTime":"2021-01-27T13:48:00","review":"We want to thank Audrey Chávez for calling us to let us know that we left our unit unsecured!  Thank you so much for your high level of customer service.","source":"Google","submissionTime":"2021-01-27T00:00:00","userName":"Theresa R."},{"reviewId":"56bae9a6-6369-4722-938a-a813f58ee7ee","range":0,"rating":5,"reply":"Hi, Dawn. We appreciate your positive review. Please call (505) 352-2333 if you have any questions.","replyTime":"2021-01-25T14:49:00","review":"Mrs. Audrey Chavez  was amazing. She took care of me in less than 30 min. She completed the whole process over the phone.","source":"Google","submissionTime":"2021-01-25T00:00:00","userName":"Dawn C."},{"reviewId":"7a9eefe7-e23e-4df2-b44a-89c5d5c0968b","range":0,"rating":5,"reply":"We appreciate the review, Morteza! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2021-01-23T16:49:00","review":"Mo is very professional, curtious, and helpful. She took care of our business fast and efficiently.","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Morteza P."},{"reviewId":"cc741334-ee7e-403f-8421-91a707b9b033","range":0,"rating":5,"reply":"Thanks, Dawn! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2021-01-19T16:51:00","review":"We have been with Guardian/Extra Storage for over 9 yrs. Service from staff has always been helpful,friendly and professional.  Thank you Audrey C for taking the time to speak with me and convey my request to the owner. We may end up moving our things closer to our home, but it will be with Extra Storage.","source":"Google","submissionTime":"2021-01-19T00:00:00","userName":"Dawn C."},{"reviewId":"05951776-b30b-4ac5-99a6-893995243e34","range":0,"rating":5,"reply":"Hello, Gabriel. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ","replyTime":"2021-01-13T14:45:00","review":"Terry was an amazing help was a pleasure working with them","source":"Google","submissionTime":"2021-01-13T00:00:00","userName":"Gabriel S."},{"reviewId":"36cc27df-7692-4c4c-8331-e7fc12c32f17","range":0,"rating":5,"reply":"Thank you, Susan. We appreciate your 5-star review! Please stop by the office if you need anything!","replyTime":"2021-01-11T15:37:00","review":"Audrey is the best!! Very friendly and understanding,  always willing to go the extra mile to help you out,  she's helped me out several times and I'm grateful for her,  thank you Audrey.","source":"Google","submissionTime":"2021-01-11T00:00:00","userName":"susan l."},{"reviewId":"73a4b780-3bfa-4f9c-9e29-f921038b9901","range":0,"rating":5,"reply":"Hi, Florencia. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.","replyTime":"2021-01-06T09:43:00","review":"Extra space storage is affordable and now they have a lot of locations that I found one close to me! The whole process was easy and hassle free. They’re modern and the facility is quiet and always clean. The staff is very helpful!","source":"Google","submissionTime":"2021-01-06T00:00:00","userName":"Florencia A."},{"reviewId":"a2465acb-576c-407a-8b65-94d086b0ebbb","range":0,"rating":5,"reply":"Hi, Sam. Thank you for your positive review! Please reach out to (505) 352-2333 if you ever need any assistance. ","replyTime":"2021-01-06T18:31:00","review":"Working with Audrey. Janice and Terry was a delight. These ladies really know their stuff. Thank you","source":"Google","submissionTime":"2021-01-06T00:00:00","userName":"sam e."},{"reviewId":"6fc2efe0-067a-4bba-a135-7b203baad549","range":0,"rating":5,"reply":"Thank you, Cheri. We appreciate your feedback and review. Please let us know if we can be of further assistance. ","replyTime":"2021-01-04T18:30:00","review":"Terry was a wonderful person","source":"Google","submissionTime":"2021-01-04T00:00:00","userName":"cheri t."},{"reviewId":"f0f7970e-0b9c-410b-9139-5cfb8dd1e2f2","range":0,"rating":5,"reply":"We appreciate the review, Tanay. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-12-31T16:06:00","review":"Joshua is absolutely pleasant and very professional and exactly what customer service is all about.....","source":"Google","submissionTime":"2020-12-31T00:00:00","userName":"tanay j."},{"reviewId":"701f4f8c-392a-48ef-90e1-fa0d9f389233","range":0,"rating":5,"reply":"Thanks, Taylor! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2020-12-07T11:03:00","review":"This was my first experience renting a storage unit and Aubrey was so amazing and helpful!\nThank you! ????","source":"Google","submissionTime":"2020-12-07T00:00:00","userName":"Taylor W."},{"reviewId":"edaf26d2-b631-4aa9-a06d-98e97ea255ed","range":0,"rating":5,"reply":"Hello, Izaac, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2020-12-02T12:02:00","review":"I absolutely love extra space storage! Mo and Audrey could not of made the move out a better experience! Even though I'm moving out it's to another extra storage closer to home. These guys will forever have my business","source":"Google","submissionTime":"2020-12-02T00:00:00","userName":"Izaac G."},{"reviewId":"514a3e56-6351-4bcc-a4ce-7e3619e74c64","range":0,"rating":5,"reply":"We really appreciate the 5-star review, JM Esch! We're thrilled Terry was able to find a solution to your storage needs and provide an enjoyable rental experience! Please stop by the office if there is anything else we can do for you.","replyTime":"2019-09-02T15:39:00","review":"Really great service and attention to my needs. Wonderful to be able to get what I needed and have all my questions answered.","source":"Google","submissionTime":"2020-11-23T00:00:00","userName":"JM E."},{"reviewId":"8f90d96c-bc45-4934-b807-886d7428548d","range":0,"rating":4,"reply":"Thanks for taking the time to leave us a review, Vicki! We are so glad we could meet your storage needs. ","replyTime":"2020-11-12T20:17:00","review":"2nd time to rent this storage. It's kind of expensive but I do have climate control and an inside storage area that is less likely for theft or vandalism.","source":"Google","submissionTime":"2020-11-11T00:00:00","userName":"Vicki"},{"reviewId":"b7b05b48-4ae5-49a0-8b18-7eb135c81ca9","range":0,"rating":5,"reply":"Thanks Carla! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-01-22T14:43:00","review":"Staff is friendly and helpful.  Access is easy, location is very convenient.","source":"Google","submissionTime":"2020-11-10T00:00:00","userName":"Carla O."},{"reviewId":"4331bc5a-1189-4812-b4c8-9c0e79cccb3b","range":0,"rating":5,"reply":"Hi, Misti. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.","replyTime":"2020-11-09T16:52:00","review":"Very clean facility.  Super friendly staff.  Reasonably priced.","source":"Google","submissionTime":"2020-11-09T00:00:00","userName":"Misti W."},{"reviewId":"4bdeaa1d-a068-4478-9488-8d15b8fd755e","range":0,"rating":5,"reply":"Thank you so much for your kind words, Carla. We're so happy you had a great experience with Extra Space Storage.","replyTime":"2020-11-02T16:17:00","review":"Great experience, Audrey was awesome!  Units and property are clean .","source":"Google","submissionTime":"2020-11-02T00:00:00","userName":"Carla O."},{"reviewId":"f6cac31e-cf34-419e-8d16-ec18ed55fc33","range":0,"rating":5,"reply":"Thank you, Derrick. We appreciate your feedback and review. Please let us know if we can be of further assistance. ","replyTime":"2020-10-21T11:25:00","review":"Love the happy and helpful people! Kudos to Aubrey, she the best. Thank you!!!!!!","source":"Google","submissionTime":"2020-10-21T00:00:00","userName":"derrick d."},{"reviewId":"ae4020c5-64ed-48a6-afce-bbc80491fbe8","range":0,"rating":5,"reply":"We appreciate the review, James. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-10-19T17:50:00","review":"Very easy online rental process and very clean facilities!!!!  This particular facility has a very good variety of secure outside storage facilities as well as climate controlled storage options!!!","source":"Google","submissionTime":"2020-10-19T00:00:00","userName":"James U."},{"reviewId":"3aa82f2e-7364-444d-83fe-c687be04f12e","range":0,"rating":5,"reply":"Thank you for your 5-star review, Daniel. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2020-10-16T22:26:00","review":"Audrey is awesome.","source":"Google","submissionTime":"2020-10-16T00:00:00","userName":"Daniel D."},{"reviewId":"99105ebd-f705-4ca5-85d0-6da988ce30b7","range":0,"rating":5,"reply":"Hello, Jeff. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-10-12T20:50:00","review":"Stellar service! Audrey is professional, knowledgeable, and patient. Thank you!","source":"Google","submissionTime":"2020-10-12T00:00:00","userName":"Jeff S."},{"reviewId":"8d0556de-cb29-46df-bb53-71034af05efc","range":0,"rating":5,"reply":"Hi, Sid. We appreciate your positive review. Please call (505) 352-2333 if you have any questions.","replyTime":"2020-10-04T13:03:00","review":"Probably one of the easiest experiences renting a unit I’ve ever had. She made things so easy for me I would definitely go back if I need a second unit or in the future if I need more storage","source":"Google","submissionTime":"2020-10-04T00:00:00","userName":"Sid S."},{"reviewId":"aa197464-c088-4525-a472-01c51624aef5","range":0,"rating":5,"reply":"Thanks, Brandon! We think our team is great too! Please stop by our office if you need anything!","replyTime":"2020-10-04T15:45:00","review":"Mo did a great job with my transfer.. Quick and easy .. Would definitely recommend..","source":"Google","submissionTime":"2020-10-04T00:00:00","userName":"Brandon G."},{"reviewId":"913821d4-eca4-4ccd-bd7b-8da898c0b7ac","range":0,"rating":5,"reply":"We appreciate the review, William! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2020-10-02T20:32:00","review":"Fast check in. Very knowledgeable and friendly service. Highly recommend.","source":"Google","submissionTime":"2020-10-02T00:00:00","userName":"William"},{"reviewId":"41b09d17-3140-4f0c-afa9-93646aa9289d","range":0,"rating":5,"reply":"Thanks, Heather! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2020-09-29T11:45:00","review":"Chris was so helpful and professional","source":"Google","submissionTime":"2020-09-29T00:00:00","userName":"Heather R."},{"reviewId":"e00c2810-491d-49d2-bc85-b2cdb24a5e72","range":0,"rating":5,"reply":"Thank you, Judy. We appreciate your 5-star review! Please stop by the office if you need anything!","replyTime":"2020-08-29T15:19:00","review":"On Sep 26, 2020, I rented Space #A121, Munice was the person who took care of me. I really appreciated her being so helpful. She was very cordial, VERY informative, showed me to make sure my space was secure after I locked it. Told me about the supplies for sale in the office area which I will probably purchase some of the items I might need, very convenient, I thought. She just treated me so nicely and I appreciated that.","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"Judy W."},{"reviewId":"cadc99b0-408b-40ec-adbb-f1cff091c954","range":0,"rating":5,"reply":"Hello, Jeff, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2020-09-28T10:53:00","review":"Mo is the best! Great customer service.","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"j j."},{"reviewId":"5cbf90e0-0547-4704-97ac-2662fc33284c","range":0,"rating":4,"reply":"Thank you for taking the time to leave your feedback, Eddie! Give us a call at (505) 352-2333 if you need any future assistance.","replyTime":"2020-02-26T11:56:00","review":"Verry politeness Awesome job","source":"Google","submissionTime":"2020-09-16T00:00:00","userName":"Eddie G."},{"reviewId":"103ca0fb-acda-4b53-a95e-c34f774d5615","range":0,"rating":5,"reply":"Hi, Trisha, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. ","replyTime":"2020-09-04T18:33:00","review":"Mo is an exceptional representative of Extra Space Storage, or ANY company! She’s very knowledgeable,  patient and thorough.","source":"Google","submissionTime":"2020-09-04T00:00:00","userName":"Trisha K."},{"reviewId":"17d625b1-51fb-47f1-87fb-ba0f2d993a38","range":0,"rating":5,"reply":"Thank you, Julian. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. ","replyTime":"2020-09-03T16:08:00","review":"Contacted this facility to rent a unit for a family member. Audrey was very helpful and answered all my questions (which I had several). Definitely recommend this place!","source":"Google","submissionTime":"2020-09-03T00:00:00","userName":"julian v."},{"reviewId":"5d14d72a-30ea-4d30-8bf6-98e2e9ed1c93","range":0,"rating":5,"reply":"Hello, Karen. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ","replyTime":"2020-08-31T12:22:00","review":"Very friendly the worker explained everything fast and easy","source":"Google","submissionTime":"2020-08-31T00:00:00","userName":"Karen R."},{"reviewId":"c6294f63-fc52-4220-823a-fb27af3169ce","range":0,"rating":5,"reply":"Hi, Michael. Thank you for your positive review! Please reach out to (505) 352-2333 if you ever need any assistance. ","replyTime":"2020-08-29T14:40:00","review":"Audrey was great.  She helped me to make sure I got what I needed and very friendly while doing it.","source":"Google","submissionTime":"2020-08-29T00:00:00","userName":"MICHAEL S."},{"reviewId":"d70b1960-8239-4dbd-84b8-b576a9ef1e35","range":0,"rating":5,"reply":"Hi, Julie. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.","replyTime":"2020-08-28T18:07:00","review":"I have been using Extra space storage for 2 yrs.  They are great. They help with all your storage needs. Audrey is great there. She was very informative and helped me so much. Thanks Audrey","source":"Google","submissionTime":"2020-08-28T00:00:00","userName":"Julie H."},{"reviewId":"2a703166-4608-4885-876a-82e5edde048c","range":0,"rating":5,"reply":"Thank you for your 5-star review, Eddie. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2020-08-17T10:06:00","review":"Safely stored.","source":"Google","submissionTime":"2020-08-17T00:00:00","userName":"Eddie G."},{"reviewId":"f66469e5-2e17-40b4-9a28-409b67acb80c","range":0,"rating":5,"reply":"Hello, Caitlin. Thank you for the 5-star review! We're so happy we could help. Please call (505) 352-2333 if you need anything!","replyTime":"2020-08-04T11:01:00","review":"Super helpful and talked me through everything. Definitely will continue to use them in the future.","source":"Google","submissionTime":"2020-08-04T00:00:00","userName":"Caitlin O."},{"reviewId":"b5afacd8-50ee-47ae-ab42-28b8e452fcda","range":0,"rating":5,"reply":"Hello, Josh. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-07-23T07:54:00","review":"Great place to store your stuff","source":"Google","submissionTime":"2020-07-23T00:00:00","userName":"Josh L."},{"reviewId":"4d121d67-8676-4d06-8185-593d4430804f","range":0,"rating":5,"reply":"Thanks, John. We are thrilled you had a great experience with Extra Space Storage. Please call (505) 352-2333 if you have any questions.","replyTime":"2020-07-23T15:58:00","review":"No was awesome. She was really quick and helpful. Great customer service. Just awesome all the way around","source":"Google","submissionTime":"2020-07-23T00:00:00","userName":"John V."},{"reviewId":"01e6da29-4441-4382-b0fe-ae4286875ea9","range":0,"rating":5,"reply":"Thanks, Sam! We think our team is great too! Please stop by our office if you need anything!","replyTime":"2020-07-18T12:45:00","review":"This experience was very enjoyable and convenient!","source":"Google","submissionTime":"2020-07-18T00:00:00","userName":"Sam G."},{"reviewId":"01bdc1af-a0e2-4bd9-9179-94f188c971e7","range":0,"rating":5,"reply":"We appreciate the review, Missbhav. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-06-22T14:43:00","review":"Audrey made it very convenient and easy for me to rent a storage space over the phone. All electronically sent documents were readily available to sign and sent back quickly.","source":"Google","submissionTime":"2020-06-22T00:00:00","userName":"missbhav"},{"reviewId":"60f10f07-1391-4a58-9d59-56a5fc01eb6e","range":0,"rating":5,"reply":"Wow, thanks for the excellent rating Barbara! We’re so glad we were able to meet your storage needs. ","replyTime":"2020-06-10T18:28:00","review":"Audrey was exteremly helpful.  I would recommend Extra Space expecially if Audrey is the one helping you.  Audrey offers exceptional service.","source":"Google","submissionTime":"2020-06-13T00:00:00","userName":"Barbara P."},{"reviewId":"c48a5f59-1fd8-4f8e-86bb-d4e11769ce11","range":0,"rating":5,"reply":"Thank you for your 5-star review, Ryan. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2020-06-13T18:24:00","review":"Audrey did great! She was very helpful and friendly. Highly recommend this facility because of her!","source":"Google","submissionTime":"2020-06-13T00:00:00","userName":"Ryan N."},{"reviewId":"23f16826-771b-4553-9d90-caa5e6f45edf","range":0,"rating":5,"reply":"Thank you for the kind words, Robert. We're glad Mo was very informative. Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2020-03-19T10:27:00","review":"Mo was absolutely amazing and very informative. Not renting immediately but expect to very soon.\n\nJust rented a unit today thanks to Munice's phone call to tell me about it. Still stand for my above comment. She's pretty amazing. Janice was amazing as well walking me through the process and emailing the documents to me promptly. I e-signed and easily got my unit. I went over there añd the gate passcode worked then found the unit with the lock inside so was able to lock the unit. Great location near the door too!  Thank you Mo and Janice!","source":"Google","submissionTime":"2020-06-12T00:00:00","userName":"Robert W."},{"reviewId":"5cba32c6-8e39-4931-a243-e7656db27d38","range":0,"rating":5,"reply":"Thank you, Juanita. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. ","replyTime":"2020-06-09T18:16:00","review":"I came in to inquire about a 10×20 storage unit, Audrey the store manager was really helpful and informative. I will be renting a storage at this location in the near future. Keep up the great work!","source":"Google","submissionTime":"2020-06-09T00:00:00","userName":"Juanita R."},{"reviewId":"29a7ede4-0ff4-497c-b70a-44f4019ece76","range":0,"rating":5,"reply":"Hi, Daniel, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. ","replyTime":"2020-06-10T01:25:00","review":"Audrey provided excellent service. Very friendly! Thank you.","source":"Google","submissionTime":"2020-06-09T00:00:00","userName":"Daniel R."},{"reviewId":"9219a796-7fd5-4506-ae0f-a47c7e63c020","range":0,"rating":5,"reply":"Araceli, we are so happy to hear that Audrey could accommodate you and provide a smooth rental experience. Thank you so much for recommending Extra Space Storage!\n","replyTime":"2020-06-12T10:14:00","review":"Audrey provides exceptional customer service she is always kind and friendly.I highly recommend renting at this Storage facility.","source":"Google","submissionTime":"2020-06-08T00:00:00","userName":"Diana M."},{"reviewId":"a43546f6-8276-4629-9b24-9ab0a215785d","range":0,"rating":5,"reply":"Hi Jerry, thank you for your review. We're glad Audrey was able to help! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-06-09T10:49:00","review":"Audrey was very helpful and prompt in assisting us with our storage needs.","source":"Google","submissionTime":"2020-06-05T00:00:00","userName":"Jerry B."},{"reviewId":"e92697d6-f697-444d-b86a-0bd66676e11a","range":0,"rating":5,"reply":"Thank you, Alejandra! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at 888-STORAGE if anything comes up! We're grateful to have you as a customer!","replyTime":"2020-05-28T12:00:00","review":"Friendly Staff, Great Service","source":"Google","submissionTime":"2020-05-27T00:00:00","userName":"Alejandra G."},{"reviewId":"c692b623-8a4e-4c36-9407-cfed98ae65bf","range":0,"rating":5,"reply":"Thank you for the kind words, Daisy. We're glad our manager was able to help! Our team is here to serve you, so give us a call at 888-STORAGE if you need any future assistance. We are excited to have you at Extra Space!","replyTime":"2020-05-16T12:50:00","review":"The lady that is taking care of this whole storage space is absolutely amazing. She is friendly professional and understanding to all circumstances. She handled our situation with care and helped us get into a great unit and was around the corner pretty much anytime we needed her. She had a great way of displaying her professionalism over the phone and through the little mail slot while we were putting all of the possessions into the storage unit. When our lock that we bought did not fit the storage unit, she actually provided an extra one that she had laying around. Absolutely would recommend.","source":"Google","submissionTime":"2020-04-13T00:00:00","userName":"Daisy C."},{"reviewId":"a566eba4-800c-4a14-85f4-06b831ab66f5","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Mercedes Driver! Audrey is an asset to our team and we're so glad that we have hardworking employees like her! Don't hesitate to reach out if you need anything.","replyTime":"2020-03-20T09:34:00","review":"Audrey was very helpful and nice. A great asset to your company.","source":"Google","submissionTime":"2020-03-19T00:00:00","userName":"Mercedes D."},{"reviewId":"3d70083e-5722-4275-9610-59b01919b488","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Lisa! We're so happy to hear Audrey was able to make your rental process hassle-free! Give us a call at (505) 352-2333 if you need anything.","replyTime":"2020-03-14T13:24:00","review":"Audrey was amazing, this was very fast and painless!!","source":"Google","submissionTime":"2020-03-13T00:00:00","userName":"Lisa B."},{"reviewId":"2abba24a-8152-4616-b0e6-b2191978cb2d","range":0,"rating":5,"reply":"Thanks, Rndoe1! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Audrey and the rest of our team are happy to help, so let us know if you have any questions!","replyTime":"2020-03-11T16:05:00","review":"Audrey was pleasant and helpful right from the start. The space is clean and secure and the price was right!","source":"Google","submissionTime":"2020-03-11T00:00:00","userName":"rndoe1"},{"reviewId":"6ed29d3d-38d7-4cee-a706-249442dff628","range":0,"rating":5,"reply":"David, we know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Thanks for letting us help with your storage needs.  ","replyTime":"2020-03-11T16:54:00","review":"Space is clean, service is prompt.","source":"Google","submissionTime":"2020-03-11T00:00:00","userName":"David D."},{"reviewId":"1d5a1ec0-b5b1-4602-a019-be90b5d4c58b","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Cynthia! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if we can do anything to assist you! ","replyTime":"2020-03-09T13:47:00","review":"Audrey was so helpful very friendly. Facility was clean and easy to get around. \nThanks Audrey.","source":"Google","submissionTime":"2020-03-09T00:00:00","userName":"Cynthia M."},{"reviewId":"25f9f26d-f37b-4281-86bf-a2bef018e73f","range":0,"rating":5,"reply":"Thank you for the kind words, D. We're glad Audrey was able to help! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2020-03-01T14:00:00","review":"Audrey is an exceptional manager at this property!!!","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"D W."},{"reviewId":"655c4369-df25-4eef-95a0-b03ea583d054","range":0,"rating":5,"reply":"Thank you for the kind words, David. We're glad Audrey was quick and efficient with transferring your small unit to a larger one. Let us know if we can do anything to assist you! ","replyTime":"2020-03-01T14:05:00","review":"Audrey was as amazing! Quick and efficient with transferring my small unit to a larger one. Thanks again!","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"David R."},{"reviewId":"528594e0-4b61-44ef-9e8f-7877b8fab0cf","range":0,"rating":5,"reply":"Thank you for the kind words, Adrianna! We're committed to providing excellent customer service and are thrilled to hear your experience with Audrey reflects that. Let us know if we can do anything to assist you! \n\n","replyTime":"2020-03-02T11:16:00","review":"Great service from Audrey, great facility!","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Adrianna H."},{"reviewId":"e672cd1f-7235-40a2-a515-0e025db7e603","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, D R! We pride ourselves on having a helpful, professional staff and are thrilled to hear your experience with Audrey reflects that. Let us know if we can do anything to assist you! \n","replyTime":"2020-03-02T14:32:00","review":"Audrey was very helpful and professional","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"D R."},{"reviewId":"4b8969b4-e775-4620-a65a-9fc7088a4690","range":0,"rating":5,"reply":"Thank you for the kind words, Jacquii-! We're committed to providing excellent customer service and are thrilled to hear your experience with Aubrey reflects that. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.  \n\n","replyTime":"2020-03-02T14:33:00","review":"Aubrey provided excellent service. Very friendly! Thank you","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"jacquii- l."},{"reviewId":"fd010970-adb7-4524-841f-3329b5a7c3af","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Eddie! Give us a call at (505) 352-2333 if you need any future assistance.","replyTime":"2020-02-26T11:56:00","review":"Verry politeness Awesome job","source":"Google","submissionTime":"2020-02-26T00:00:00","userName":"Eddie G."},{"reviewId":"890fa2ce-86b7-42eb-87d5-cde5caa0141b","range":0,"rating":5,"reply":"Manuel, we know you have many options for storing your belongings, and we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Your recommendation to friends and family is the best compliment that we can receive! Thank you for choosing Extra Space.  ","replyTime":"2020-01-07T17:21:00","review":"I highly recommend Extra  Space Storage, to anyone who is in need of storage space for there personal belongings here in Abq.  I especially recomend Twin Oaks on the west side.  Audrey was very helpful,especially when explaining the storage lease and the insurance plans for you property being stored at the facility. \nI appreciated the that the facility has beean remodeled and updated security systems.  The storage units and tha facility grounds were clean, freshly painted and resurfaced. \nIts been a pleasure working with Audrey. \nShe asked the right questions insure that I chose the correct size of unit for all my storage needs.","source":"Google","submissionTime":"2020-01-07T00:00:00","userName":"Manuel G."},{"reviewId":"e6257a5a-6f8b-465c-8087-3349096b1b2c","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Nichole! We're so happy to hear Selina and Audrey were able to make your rental process hassle-free! Give us a call at (505) 352-2333 if you need any future assistance.","replyTime":"2020-01-08T10:56:00","review":"Friendly, efficient, affordable. Staff was instantly available and showed me a few options. Selina and Audrey are capable, kind, careful, and responsive. Thanks, ExtraSpace!","source":"Google","submissionTime":"2020-01-07T00:00:00","userName":"Nichole A."},{"reviewId":"9dd5a088-717a-465c-91f4-5b75a31aef03","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Dominic! We pride ourselves on having a professional staff and are thrilled to hear your experience reflects that. We're glad Audrey made the process quick and easy! Let us know if we can do anything to assist you! \n","replyTime":"2020-01-05T11:06:00","review":"Audrey is very professional and made the process quick and easy!","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Dominic S."},{"reviewId":"10b08b43-fb3b-45c6-b643-05844183a13d","range":0,"rating":5,"reply":"Thank you for the kind words, John. We're glad Audrey was able to help you transfer your old storage unit to a new one. Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2020-01-05T08:18:00","review":"Audrey the manager was great!  She helped me transfer my old storage unit to a new one.  I actually doubled my space and I'm paying less. Thanks!","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"John F."},{"reviewId":"c8b9ec8e-5fb2-4b38-a0fa-ee5131865691","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Kenny! We are so happy to hear you?ve had a great experience renting with Terry and Audrey. Give us a call at (505) 352-2333 if you need any future assistance!","replyTime":"2019-12-21T08:39:00","review":"Terry and Audrey we're very nice and fun! Showed me a great unit! Thanks again!","source":"Google","submissionTime":"2019-12-20T00:00:00","userName":"kenny d."},{"reviewId":"3f4c4016-184e-4c80-9b03-40bd93f53567","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Jill. We're glad Audrey was able to help meet your storage needs! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.","replyTime":"2019-11-29T10:56:00","review":"Audrey did great job, very helpful!","source":"Google","submissionTime":"2019-11-27T00:00:00","userName":"Jill W."},{"reviewId":"3828f402-c9ae-4aca-84fa-43aa3ef78ca9","range":0,"rating":5,"reply":"Thanks for renting with us in Albuquerque, Daniel We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Terry and Audrey! Don't hesitate to reach out if you need anything.","replyTime":"2019-11-22T16:07:00","review":"Terry and Audrey are the best. Courtesy and knowledgeable. Rent here.","source":"Google","submissionTime":"2019-11-22T00:00:00","userName":"Daniel R."},{"reviewId":"5dd13791-a565-46df-ab93-2c86f32bb044","range":0,"rating":5,"reply":"Kevin, welcome to Extra Space Storage! Terry and Audrey are such assets to our team and we're so glad that we have hardworking employees like them. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-11-22T17:58:00","review":"Terry and Audrey were absolutely wonderful. They were true professionals rendering outstanding customer service! They are definite assets to the Extra Space Organization!","source":"Google","submissionTime":"2019-11-22T00:00:00","userName":"Kevin R."},{"reviewId":"98cfcdfb-ea16-47b0-bdad-22f50cd73121","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Michael. Call us at (505) 352-2333 with any questions! Audrey and the rest of our team are happy to help with your storage needs!","replyTime":"2019-11-20T17:17:00","review":"Thanks Audrey!","source":"Google","submissionTime":"2019-11-20T00:00:00","userName":"Michael C."},{"reviewId":"52b05625-a617-42a6-984e-04e751a793b0","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Angela. We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if we can do anything else to assist you!","replyTime":"2019-11-06T12:11:00","review":"Wonderful pleasant experience! Audrey the manager was very helpful and processed my lease quickly! Grounds and storage area very clean.","source":"Google","submissionTime":"2019-11-05T00:00:00","userName":"Angela C."},{"reviewId":"344c5eab-2733-4a6e-893b-097829f9e90b","range":0,"rating":5,"reply":"Hi Monique, thank you for your review. We're glad our manager was able to help and answered all the questions you had. Stop by the office if you need anything.","replyTime":"2019-11-03T13:02:00","review":"Super helpful and was able to answer all questions I had.","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Monique S."},{"reviewId":"41762446-4d08-4e11-8f69-6e65a87bd524","range":0,"rating":5,"reply":"Hey, John! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Audrey! Stop by the office if you need anything in the future!","replyTime":"2019-10-28T17:20:00","review":"Audrey was very helpful and professional and the units are better than most i looked at","source":"Google","submissionTime":"2019-10-28T00:00:00","userName":"John L."},{"reviewId":"f34b94b8-ee29-402c-b5de-be50516d886b","range":0,"rating":5,"reply":"Earning a 5-star rating from you means a lot to us, V W! Here at Extra Space Storage, we take great pride in having a super helpful and friendly staff, so we're thrilled to hear that your experience reflects that! Please stop by the office if you need anything in the future!","replyTime":"2019-10-23T16:10:00","review":"Super helpful and friendly!","source":"Google","submissionTime":"2019-10-23T00:00:00","userName":"V W."},{"reviewId":"dd8a0533-db7f-42bb-8dfc-460d646c2c98","range":0,"rating":5,"reply":"Thanks, Jasmine! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Audrey was able to provide that for you! Let us know if you need any future assistance.","replyTime":"2019-10-12T16:22:00","review":"Audrey Chavez, the Store Manager was so nice and helpful! She showed me around the storage facility and helped me find the perfect storage unit! Thank you for your help Audrey!","source":"Google","submissionTime":"2019-10-11T00:00:00","userName":"Jasmine R."},{"reviewId":"d9c8de6f-2e30-44c5-bacf-7f4d24cefcc9","range":0,"rating":5,"reply":"Thanks, Jon! We pride ourselves on having a polite and helpful staff and are thrilled your experience with Audrey reflects that! Don't hesitate to reach out if you need anything!","replyTime":"2019-10-05T17:27:00","review":"Audrey was very polite and helpful.","source":"Google","submissionTime":"2019-10-05T00:00:00","userName":"Jon M."},{"reviewId":"c5688a88-58e2-4c78-895c-e2063dd7d0af","range":0,"rating":5,"reply":"Thank you for the excellent rating, Yolanda! We are glad our manager was able to provide exceptional customer service as quickly as possible! Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2019-09-28T17:17:00","review":"Great space fast service we got our storage under 25 min!!","source":"Google","submissionTime":"2019-09-27T00:00:00","userName":"Yolanda D."},{"reviewId":"c3e3d490-3ecb-40ed-8d4e-f684e05bc984","range":0,"rating":5,"reply":"Thank you for the kind words, Randy! We're glad Audrey was able to help with cutting your lock! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance. Thanks for recommending Extra Space!","replyTime":"2019-09-23T18:25:00","review":"I went in today during ms Audrey?s lunch break but she was still kind enough to open the door and help me. She later cut my old lock and put me a new one and was really kind and sweat the whole time. I appreciate all she did for me today. I would highly recommend this storage facility just for her customer service alone.","source":"Google","submissionTime":"2019-09-23T00:00:00","userName":"Randy S."},{"reviewId":"c6406e36-7732-4f07-868a-22c78c67f829","range":0,"rating":5,"reply":"We know you have many options for storing your belongings and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Raymond! We look forward to serving you again in the future!","replyTime":"2019-08-29T15:16:00","review":"Location , units, staff all great, Terry (with a Y) made it easy and fast to set up","source":"Google","submissionTime":"2019-09-21T00:00:00","userName":"Raymond S."},{"reviewId":"6164210b-6824-4f8d-9b61-195c6a81a308","range":0,"rating":5,"reply":"Alyssa, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything. Terry and the rest of our team are happy to help answer any questions!","replyTime":"2019-09-22T07:53:00","review":"Terry was very helpful she had great customer service skills I will be recommending this storage to others!!!","source":"Google","submissionTime":"2019-09-21T00:00:00","userName":"Alyssa G."},{"reviewId":"9fa574ec-c196-49ae-8b6b-4153afcee73e","range":0,"rating":5,"reply":"Roberta, we're committed to providing excellent service and we're glad you had a positive experience renting with Terry! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-09-22T07:58:00","review":"Terry was very helpful and had great customer service skills I will be recommending this storage to others!!","source":"Google","submissionTime":"2019-09-21T00:00:00","userName":"Roberta G."},{"reviewId":"96e2bd07-f708-4b19-b072-9295ec560c63","range":0,"rating":5,"reply":"Thanks for renting with us, Lucy. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 352-2333 or stop by the office if you need anything.","replyTime":"2019-09-08T12:43:00","review":"Audrey was so helpful with my move. Great customer service.","source":"Google","submissionTime":"2019-09-07T00:00:00","userName":"Lucy S."},{"reviewId":"209f84a6-b442-413f-ba19-ced65b88ca47","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, R Azar! We're thrilled Terry was able to make your rental process unbelievably pleasant and flawless from start to finish! Let us know if there's anything else we can do to keep your experience great!","replyTime":"2019-09-02T16:57:00","review":"Terry was amazing, professional, helpful and courteous. The process from start to finish was unbelievably pleasant and flawless. Thank you so much for everything Terry, you are the best!","source":"Google","submissionTime":"2019-09-02T00:00:00","userName":"R A."},{"reviewId":"48821208-3694-434c-a3b7-d4c87ed9f087","range":0,"rating":5,"reply":"Thank you for the kind words, G & T. We're glad Terry was able to help! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2019-09-03T16:19:00","review":"Thanks for all your help, Terry!  What a gem! Top notch employee!","source":"Google","submissionTime":"2019-09-02T00:00:00","userName":"G &."},{"reviewId":"fc12d83b-50a2-4073-998f-829ef24303db","range":0,"rating":5,"reply":"Thank you for the kind words, Delilah! We're committed to providing excellent customer service. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad Audrey was able to help. Let us know if we can do anything to assist you!\n","replyTime":"2019-08-28T16:07:00","review":"I love the service there! The place is clean and so nice!! Plus, riding in a golf cart to see the unit made it a fun trip. Audrey is the best!","source":"Google","submissionTime":"2019-08-28T00:00:00","userName":"Delilah N."},{"reviewId":"e08943dd-4ca0-4ca3-be5d-e37b1c2fc42e","range":0,"rating":5,"reply":"Hi Ruben, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad Audrey was able to help. Stop by the office if you need anything.\n","replyTime":"2019-08-28T12:44:00","review":"Nice and clean place. Ms Audrey was awesome! Got to ride a golf cart.","source":"Google","submissionTime":"2019-08-22T00:00:00","userName":"Ruben M."},{"reviewId":"6d249a79-57eb-4af1-bc2b-e7ee53f62bdf","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Jay! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage!","replyTime":"2019-08-28T12:43:00","review":"I've used this location previously under different ownership and the current staff is just as friendly and helpful as before. I highly recommend this company for all your storage needs!","source":"Google","submissionTime":"2019-08-22T00:00:00","userName":"Jay L."},{"reviewId":"97151cf6-3d43-45e6-a90d-7de71c8fb326","range":0,"rating":5,"reply":"Hi Denis, we're glad Terry was able to help! Let us know if we can do anything to assist you!\n","replyTime":"2019-09-11T10:57:00","review":"Terry","source":"Google","submissionTime":"2019-08-17T00:00:00","userName":"Denis M."},{"reviewId":"fc7bcca3-4263-41d3-b303-6c5fea4a781a","range":0,"rating":4,"reply":"Thank you for the kind words, Toinette. We're glad Terry was able to help! Our team is here to serve you, so give us a call at (505) 352-2333 if you need any future assistance.\n","replyTime":"2019-09-11T10:57:00","review":"Stopped by to change an account over. Terry worked diligently even though my situation crossed borders. She worked to get the situation handled.","source":"Google","submissionTime":"2019-08-17T00:00:00","userName":"Toinette M."},{"reviewId":"c14c92b7-d466-4917-92aa-b44111bd46d6","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Audrey was very friendly and very helpful! Would definitely recommend.","source":"Google","submissionTime":"2019-08-06T00:00:00","userName":"Calvillo?s R."},{"reviewId":"93f5a9e3-4965-4413-92ac-fb7691796914","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Audrey was very helpful and friendly! Glad we chose to get our storage space here.","source":"Google","submissionTime":"2019-08-05T00:00:00","userName":"Rosio T."},{"reviewId":"4eb9c465-946b-41db-b726-1012f42418c2","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Gabriel is the nicest guy you can imagine! He will do anything in his power to accommodate all you needs. The storage area is very clean and secure. Highly recommend!","source":"Google","submissionTime":"2019-06-03T00:00:00","userName":"Lidia J."},{"reviewId":"657fa27e-df95-4bb7-99ec-c86f280612f1","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I have been renting from this location for a while. The indoor storage areas are very clean and they provide carts for your loading/unloading needs, which is really nice and of course helpful. Customer service has been great, Gabriel is the nicest guy and will provide you with the best service. He is never in a hurry to push you out the door and not be bothered, but rather wants to know how things are going with you and will spare a few minutes to talk. That type of personal service to his customers, will make me choose guardian storage, the next time I need to use a storage facility in the future. Best of luck to him and thank you guardian storage!","source":"Google","submissionTime":"2019-03-02T00:00:00","userName":"Andrea P."}]},"errors":null},"startingAt":{"correlationId":"27cfd432-4dfa-4024-b49d-573a6070aefe","data":{"error":null,"startingAt":{"large":116,"medium":94,"parking":116,"small":33,"starting":33}},"errors":null},"unitClasses":{"correlationId":"c418758b-3287-4faa-b0ed-531a55db6b89","data":{"count":24,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2757","salesforceId":"2757_1913","storeId":"6a8a15f1-e727-4038-afdc-eac8f6dfe447","uid":"2757_1913","unitClassId":"ba4e8306-0dac-4d54-8ab1-01f42813486a","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":1,"showAvailable":true,"showFirstCome":true,"showLimited":false,"showLimitedBanner":true,"showOnline":true,"showPromotion":false,"showRapidRental":true,"showReserve":true,"total":0},"dimensions":{"depth":10,"display":"15' x 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