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We’re honored to hear that Zaria provided such helpful and upbeat service, and that our facility was extremely clean. We’ll be sure to share your appreciation with her.","replyTime":"2026-10-29T07:57:00","review":"Extra Space Storage is extremely clean and the people that work here are awesome! Zaria was extremely helpful and sweet! I appreciate her willingness to help and her upbeat attitude. Thank you Zaria for everything! I lost the key to my lock for my storage unit and she quickly broke the lock for me!","source":"Google","submissionTime":"2026-10-28T00:00:00","userName":"Sarah T."},{"reviewId":"855df461-ed48-46d5-aec6-02de5564d1dc","range":0,"rating":5,"reply":"We deeply respect your recommendation and are delighted you had a wonderful experience with our facility and helpful team, Kristin!","replyTime":"2026-10-26T12:04:00","review":"Wonderful facility  and wonderful help\nHighly recommend.","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"Kristin P."},{"reviewId":"982b80e8-7362-431d-a585-18cb4d253bfc","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Johnny! We're glad to hear that Kurt and the team have made your moving process seamless and supportive. ","replyTime":"2026-10-24T09:09:00","review":"Kurt and Co are simply great!  ESS saved my A** when I got here and have been keeping that torch lit ??!  I am in the process of moving and have had to jockey time and, well, storage space (s) and ESS made it seamless.  I am not quite settled and Kurt’s got my back!  Thanks man!!!","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"johnny p."},{"reviewId":"fe06256b-9017-43b2-90a9-ce255e25e07c","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback, Ashley. We’re delighted you enjoyed our friendly service, clean property, and convenient location.","replyTime":"2026-10-22T14:46:00","review":"Very nice service, clean property, great location!","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"Ashley A."},{"reviewId":"0c4c31f6-6c3c-4cef-98fa-a6721596f26b","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Shari! We're glad to hear our team has been responsive and helpful with your storage needs. We will be sure to share your kind words with Kirk and the rest of the team.","replyTime":"2026-10-07T11:53:00","review":"Kirk and his team are great! Extra Space Storage was exactly what I needed. The team quickly responds to my calls and anything I need storage related!","source":"Google","submissionTime":"2026-10-07T00:00:00","userName":"Shari S."},{"reviewId":"604b29e7-bb49-43a6-a33a-049dcaa3942d","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Kirk and our clean, well-maintained facility with great climate control!","replyTime":"2025-06-21T09:25:00","review":"Kirk Anderson/District Team Lead is wonderful. Extremely kind and helpful. Extra Space on Tchoup is clean and well kept. And they don’t hold back on the a/c for great climate control. Thank you Kirk!!!","source":"Google","submissionTime":"2026-10-06T00:00:00","userName":"Caroline E."},{"reviewId":"437f2f3b-962e-469b-b028-6f10fa327f92","range":0,"rating":5,"reply":"Kelley, thank you for sharing your experience and recommending Extra Space Storage. We are glad to hear that Kirk and Greg were friendly and helpful, and we will be sure to share your kind words with them and the team.","replyTime":"2026-09-30T09:01:00","review":"My sister and went to Extra Space and met with Kirk and Greg. They are incredibly friendly and helpful. I highly recommend!","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Kelley S."},{"reviewId":"b92077c3-0a73-4f2a-9ec3-dcbba6b907eb","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Holly! We are glad to hear our team provided great service, and we will be sure to share your kind words with Kirk and Greg.","replyTime":"2026-09-30T09:05:00","review":"Great service.  Kirk and Greg were so helpful.","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Holly G."},{"reviewId":"82fa7c66-c178-482e-be52-271da436bd57","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Eric. We are glad to hear that Zaria was able to assist you quickly and make the lock removal process smooth. ","replyTime":"2026-09-22T11:46:00","review":"Zaria was helpful and quick to remove my storage unit lock. She explained about the process over the phone and made sure I arrived with my identification so everything could be addressed quickly. I appreciated her friendly and warm personality as we made our way to the unit. She made quick work of the grinder, and I was on my way.","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Eric F."},{"reviewId":"2207fe2b-eab0-436a-9179-2fb55a2082bc","range":0,"rating":5,"reply":"Thanks for the fantastic rating, Shaneika. We are glad we were able to meet all of your self-storage needs.","replyTime":"2024-07-27T15:25:00","review":"Thank you, Kirk for the everything. I was so stressed about my move and you worked with me and give me amazing customer service, and keep me calm. I love it facility too, it's clean and the carts are always available when I need them. ?? Thanks again.","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"Shaneika T."},{"reviewId":"f5df15d4-2e7a-4b04-b9b0-dc982d0342d1","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with Mr. Kirk at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-12-02T10:27:00","review":"The facility is like new and squeaky clean.  Mr. Kirk Anderson is so helpful and wonderful.  Great place and service!","source":"Google","submissionTime":"2026-09-01T00:00:00","userName":"Lauren M."},{"reviewId":"914abb16-fc36-4b53-a239-9cb299624c9c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Lawson! We're glad to hear that your move-in process was easy and stress-free.","replyTime":"2026-09-01T14:41:00","review":"The move in was very easy and the customer service team was great! Answered all of my questions and made the move in process stress free! Highly recommend.","source":"Google","submissionTime":"2026-09-01T00:00:00","userName":"Lawson S."},{"reviewId":"c0c071b1-7df9-4b75-aedb-5279a4e2fcc0","range":0,"rating":5,"reply":"Thank you for your wonderful review, Mary! We're so glad to hear that our Extra Space Storage facility was clean, well-lit, and organized. It's also great to know that Zaria provided you with pleasant and professional service, getting you set up quickly and easily. We will be sure to share your kind words with Zaria and our team. We appreciate your business!","replyTime":"2026-09-02T08:26:00","review":"Storage place was clean, well lit and organised. Zaria (the woman who helped us) was very pleasant and professional. She got us all set up quickly and easily.","source":"Google","submissionTime":"2026-09-01T00:00:00","userName":"Mary L."},{"reviewId":"98356d3e-2eb8-4765-9e7d-6412a17585f8","range":0,"rating":5,"reply":"Thank you for your 5-star review Ryan! We're so glad to hear that you experienced excellent customer service and a seamless, well-organized move-in at Extra Space Storage. We appreciate you sharing your positive experience.","replyTime":"2026-09-02T08:15:00","review":"Excellent customer service, easy and seamless move in. Very well organized!","source":"Google","submissionTime":"2026-09-01T00:00:00","userName":"Ryan S."},{"reviewId":"0c168e4c-d8a7-4fce-876c-babcc2a4320e","range":0,"rating":5,"reply":"We are elated to hear about your clean, welcoming experience! Thank you, Jaymi, for recommending us. Your kind words mean a lot.","replyTime":"2026-08-26T14:23:00","review":"The storage space was clean, well-maintained, and easy to access. The staff is incredibly friendly, helpful, and welcoming. Overall, I’ve had a great experience and would definitely recommend this facility!","source":"Google","submissionTime":"2026-08-26T00:00:00","userName":"Jaymi C."},{"reviewId":"4dd62250-f20e-4487-ba7b-82a4df842b36","range":0,"rating":5,"reply":"Your positive experience with Zaria and Kirk means a lot. Four years of trust in our facility and staff is something we truly value. Thank you, TPS!","replyTime":"2026-08-15T10:05:00","review":"Zaria and Kirk were extremely helpful with my storage organization project. This facility has been home to my belongs for four years and I’m very pleased with the staff and condition of my belongings.","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"TPS"},{"reviewId":"b123b707-8f16-482a-852a-ce1d550b779e","range":0,"rating":5,"reply":"We genuinely admire your positive feedback on our safe and secure storage facility, Jean. Thank you for sharing your experience with Kirk and Zaria.","replyTime":"2026-08-11T09:04:00","review":"The storage facility is safe and secure, very clean, dry, and modern.\nKirk and Zaria in the office are very pleasant, knowledgable, and helpful. We have had a great experience with Extra Space Storage.","source":"Google","submissionTime":"2026-08-11T00:00:00","userName":"Jean H."},{"reviewId":"0a5a4c82-1a6a-4c37-917b-f400ea7f9cc2","range":0,"rating":5,"reply":"Thank you for taking the time to share this! We're glad our staff, clean spaces, and well-lit facilities met your needs. We appreciate the recommendation, Jamie!","replyTime":"2026-08-10T15:05:00","review":"Wonderful self-storage facility. Terrific and helpful staff, clean, well-lit and well-cared for spaces. Highly recommend to anyone in need of a nice place to storage their belongings.","source":"Google","submissionTime":"2026-08-10T00:00:00","userName":"Jamie O."},{"reviewId":"87e1b072-6092-4105-b001-6004ebc44843","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Houston! Easy, secure, and clean — exactly what we aim for. Your recommendation means a lot to us.","replyTime":"2026-08-05T11:42:00","review":"Easy, secure, and clean. I recommend to everyone!","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"Houston J."},{"reviewId":"3e9fe5a8-b268-4b9d-854d-081a6998cae1","range":0,"rating":5,"reply":"Thank you immensely, Alison! Zarla and Kirk's responsiveness and expertise reflect our commitment to clean, secure, and solution-oriented storage.","replyTime":"2026-08-05T13:05:00","review":"I’ve had two units for a year, and each time I visit the facility it is spotlessly clean, well-secured, and Zarla and Kirk in the office are consistently responsive, knowledgeable and solution-oriented.","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"Alison D."},{"reviewId":"2d276de8-5478-4faa-8dc2-3515d1aa5aeb","range":0,"rating":5,"reply":"Thank you for sharing! We're glad everything was ready and waiting for you — that's exactly the experience we aim to deliver, Sharon.","replyTime":"2026-08-04T10:34:00","review":"Easiest storage move I’ve had. Everything was waiting and the space was ready when I got there. I stored at a place down the street not long ago and it was a nightmare. So, very happy to have such a great experience!","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Sharon B."},{"reviewId":"c5fdbe36-c59b-46ea-a545-f5375143d868","range":0,"rating":5,"reply":"Thanks, Doris! We're glad our staff and location met your expectations. We look forward to serving you again.","replyTime":"2026-08-04T12:56:00","review":"Very polite and professional staff. Great location","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Doris B."},{"reviewId":"a0ce81c9-8df5-42aa-8e73-8df71c6dafe8","range":0,"rating":5,"reply":"Your positive feedback on our immaculate units, helpful staff, and pricing means a great deal to us, Lisa. We look forward to serving you!","replyTime":"2026-08-04T14:56:00","review":"The storage units are immaculate, safe and secure. The staff are very helpful. The price is good.","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Lisa G."},{"reviewId":"fd60de0b-c0b0-423c-b2d3-7e76ce91f998","range":0,"rating":5,"reply":"We are utterly delighted to hear this, Hunter! Clean facilities and great staff are what we stand for. Thank you!","replyTime":"2026-07-30T08:40:00","review":"Staff is great, clean facility!","source":"Google","submissionTime":"2026-07-30T00:00:00","userName":"Hunter S."},{"reviewId":"cbc77501-1b07-4f9b-98a6-96c50c4209a7","range":0,"rating":5,"reply":"Thank you for your review, Michelle! We're glad our manager has been consistently professional and helpful across multiple visits. We appreciate the recommendation!","replyTime":"2026-07-15T13:56:00","review":"Manager is professional and helpful with all questions I had, and this has been the case several times we’ve purchased new units or had questions with existing ones.  Highly recommend.","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"Michelle B."},{"reviewId":"1405dc14-6aa7-4a6d-b4c1-bd0838661788","range":0,"rating":5,"reply":"Thank you for sharing your feedback, Nick! We're glad Extra Space Storage delivered an excellent experience for you.","replyTime":"2026-07-14T12:03:00","review":"Excellent","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Nick B."},{"reviewId":"615a6378-b947-488a-9d13-6f801c3dcfa5","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Zaria delivered amazing, helpful service for your last-minute reservation. ","replyTime":"2026-07-14T16:13:00","review":"Zaria was amazing and so helpful with my last minute reservation. Great customer service.","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"kd"},{"reviewId":"ecb37de8-29b0-4432-939a-90685ac4a441","range":0,"rating":5,"reply":"We are glad to hear Kirk was helpful and delivered great service. We appreciate you sharing your experience!","replyTime":"2026-07-10T10:47:00","review":"KIRK IS AWESOME DID EVERYTHING HE WAS SUPPOSED TO DO VERY HELPFUL\n?","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"87LSBOOCHIE 8."},{"reviewId":"827b5f3a-ca26-4367-8e93-eef730ec747e","range":0,"rating":5,"reply":"We are glad to hear your experience was nice. Thank you, Roberto, for choosing Extra Space Storage!","replyTime":"2026-07-07T15:50:00","review":"Nice","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"Roberto T."},{"reviewId":"6e8f7a56-963f-4126-872c-ca08c115b623","range":0,"rating":5,"reply":"We are thrilled to hear the staff was helpful and the facility is clean, secure, and well maintained. Thank you, Deborah!","replyTime":"2026-07-06T12:53:00","review":"The staff was very helpful, the facility is clean, secure, and well maintained.","source":"Google","submissionTime":"2026-07-06T00:00:00","userName":"Deborah S."},{"reviewId":"a5d01553-1358-4db0-b612-913cb9d36af7","range":0,"rating":5,"reply":"We're ecstatic to hear about your excellent experience with our professional staff for over 5 years! Thank you, Jeff.","replyTime":"2026-07-02T11:00:00","review":"Excellent professional staff and service for over 5 years!","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Jeff B."},{"reviewId":"177fc876-21c2-449c-9945-3cc69132c1d4","range":0,"rating":5,"reply":"Thanks for sharing your experience, Nicholas! We're glad to hear you found our storage facility easy to access and well-maintained.","replyTime":"2026-07-02T13:06:00","review":"Wonderful customer experience. Very easy entry and clean cool spaces. Elevators are fast and easy to maneuver.","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Nicholas H."},{"reviewId":"ceedb183-7f82-4a4b-93ba-66cad8b2981d","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Jade! Thank you for sharing your experience with us.","replyTime":"2026-07-01T14:15:00","review":"Very helpful young lady even after losing my keys was calm and open the explaining my options and showing me my storage area! Her name was","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"Jade R."},{"reviewId":"db322ef4-d809-46c9-be21-aac1fe10defe","range":0,"rating":5,"reply":"We are excited to hear about your positive experience at Extra Space Storage. Thank you, LaToya, for sharing your feedback!","replyTime":"2026-07-01T14:11:00","review":"My daughter is using the storage while she is moving to the area. I accompanied her as she was moving items in. Zaria was very helpful and provided great customer service. The complex is clean and well maintained. They even have music playing which makes it less scary if you are by yourself. It is also temp controlled, so your items are in great hands. Highly recommend!","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"LaToya R."},{"reviewId":"3300e8c2-3678-4027-9f8b-46dc7f67457d","range":0,"rating":5,"reply":"We are pleased to hear your questions were answered with kindness, J Mann. Your feedback means a lot to our team!","replyTime":"2026-06-16T16:29:00","review":"Very helpful answered all my silly questions with kindness.","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"J M."},{"reviewId":"908dd7d3-198e-4d9d-8cd3-4653e4a6b400","range":0,"rating":4,"reply":"It's unfortunate to hear about the increase in pricing. Thank you for sharing your experience, Blake.","replyTime":"2026-06-06T11:30:00","review":"Getting too expensive","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"Blake D."},{"reviewId":"55a5d90f-f27c-4e4e-a62d-6acd669c23b8","range":0,"rating":5,"reply":"We deeply cherish your feedback about our site personnel! Their helpfulness makes all the difference, Dillard.","replyTime":"2026-06-05T11:57:00","review":"Everything and everyone there at the site was great ! Especially the on site personnel, always helpful and friendly","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"Dillard M."},{"reviewId":"c3fa56e4-c847-463b-b22b-5a3fd39ca838","range":0,"rating":5,"reply":"Thank you for your review, Jawanza. We genuinely admire your kind words about Zaria.","replyTime":"2026-06-05T17:31:00","review":"Zaria was warm and helpful.","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"Jawanza R."},{"reviewId":"e20ee24f-eff8-4b29-938f-65027716a9a7","range":0,"rating":5,"reply":"Thanks, Ariel! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (504) 383-9755 if you ever need anything. ","replyTime":"2024-04-12T14:44:00","review":"I love this storage and its staff … they are so helpful knowledgeable friendly and kind. I’m so glad to do business with you all. MAJOR SHOUT OUT TO KIRRRKKKKKKKK …Kimberly…and Zaharia(I think that’s how is pronounced and spelled) ….they are awesome and provide excellent customer service. Thanks for everything","source":"Google","submissionTime":"2026-06-04T00:00:00","userName":"Ariel J."},{"reviewId":"b6d10499-e0f0-4b73-b200-bb48d3bc1ece","range":0,"rating":5,"reply":"Thank you for sharing your loyalty and kind words about Zaria and Kirk's professional service over the years, Darnishia.","replyTime":"2026-06-03T15:47:00","review":"I've been a client here for years and Zaria and the manager Kirk are always very professional and nice","source":"Google","submissionTime":"2026-06-03T00:00:00","userName":"Darnishia T."},{"reviewId":"6f997292-5bd1-4282-b6f4-97e3298d9e4d","range":0,"rating":5,"reply":"Thanks for choosing Extra Space Storage, Jacob! We're glad our seamless online process met your needs perfectly.","replyTime":"2026-06-02T09:49:00","review":"They did everything I needed out of the service, and I was able to handle everything seamlessly without having to meet with a representative in person.","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Jacob D."},{"reviewId":"30f31029-2edc-4426-8579-c0dfa075d5e3","range":0,"rating":5,"reply":"Hi Robert, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us!\r\n","replyTime":"2026-06-02T15:54:00","review":"Friendly and knowledgeable.","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Robert C."},{"reviewId":"78c5682e-0551-4c03-ae2e-2901f6eb7ae9","range":0,"rating":5,"reply":"Thank you for the great experience feedback! We're thrilled you chose Extra Space Storage, Corey.","replyTime":"2026-05-28T15:02:00","review":"Had a great experience with the company!","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Corey H."},{"reviewId":"22252eee-500f-4a00-a2de-e3cc46f29c12","range":0,"rating":5,"reply":"Thanks for highlighting our team's cheerful attitude and customer service. We're glad the snacks added to your experience, Quincy!","replyTime":"2026-05-28T15:03:00","review":"Great customer service and cheerful attitude and even provided snacks","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Quincy G."},{"reviewId":"7dc141c6-950c-498d-bd47-7c9054803595","range":0,"rating":5,"reply":"Thank you, Callie, for recognizing Kirk's wonderful service and noting our clean facility. We're privileged to have such positive feedback.","replyTime":"2026-05-28T17:51:00","review":"Mr. Kirk the manager is wonderful. Incredibly helpful and super friendly. Facility is kept tidy and clean.","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Callie J."},{"reviewId":"8f0d125e-a999-41cd-9c76-f082b013bfbe","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Allan! We're pleased you found our staff friendly and our facility clean and accessible.","replyTime":"2026-05-29T08:19:00","review":"Friendly and helpful staff, clean and easy to access.","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Allan S."},{"reviewId":"202cc335-2080-43df-bab5-b67fa4df547e","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our staff, especially Kirk. Thank you for choosing Extra Space Storage, Callie!","replyTime":"2026-05-25T09:51:00","review":"I have 4 units here and all staff members are excellent, but especially the manager, Kirk. He's so sweet and helpful! I'll only store at Extra Space.","source":"Google","submissionTime":"2026-05-25T00:00:00","userName":"Callie J."},{"reviewId":"a16d2763-e720-40d6-89c6-54482eeb85e6","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about our excellent service, clean property, and great location, Allison!","replyTime":"2026-05-24T14:31:00","review":"Excellent customer service, clean and safe property and in a great location!","source":"Google","submissionTime":"2026-05-24T00:00:00","userName":"Allison S."},{"reviewId":"3723b858-f1c5-4f52-88bc-eb507c13d479","range":0,"rating":5,"reply":"We are thrilled to hear about your great experience! Thank you for recommending us, Alon.","replyTime":"2026-05-24T16:02:00","review":"Great experience, Ezie move-in highly recommend","source":"Google","submissionTime":"2026-05-24T00:00:00","userName":"Alon H."},{"reviewId":"f05aaa54-ac01-43f9-b33e-27db9ef89685","range":0,"rating":5,"reply":"Thank you for the great review, William! We’re glad to hear our team was helpful and that you would recommend Extra Space Storage. We truly appreciate your support!\n","replyTime":"2026-05-21T13:47:00","review":"The staff is very helpful! I recommend using extraspace storage","source":"Google","submissionTime":"2026-05-21T00:00:00","userName":"William G."},{"reviewId":"2d455f3f-f345-4df9-835e-af2c91ba7b15","range":0,"rating":5,"reply":"That's great to hear, Patrice! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (504) 383-9755 if there's anything else you need from us.","replyTime":"2019-11-22T18:15:00","review":"This place is so clean, and the manager Kirk is incredibly nice. I walked in to inquire and he got me set up. The prices are super affordable, especially for how new and clean. Easy access too!\n\nI’m writing a follow up review because it’s been about 7 years with this location and I’m still so grateful and impressed. Kirk is still just as professional, friendly, and helpful as he was from day 1. Zaria is also a gem, always there if I need anything. This is the best Extra Space in the greater New Orleans area, hands down!","source":"Google","submissionTime":"2026-05-08T00:00:00","userName":"Patrice E."},{"reviewId":"cf0e4efb-e0a1-467a-8ff7-b8098507d5af","range":0,"rating":5,"reply":"We are grateful for your kind words about our immaculate facility and helpful staff on Tchoupitoulas Street, Sharon!","replyTime":"2026-05-06T18:25:00","review":"The Extra Space storage facility on Tchoupitoulas street, New Orleans,  Louisiana is amazing.   The facility is kept immaculate and staff is very helpful.","source":"Google","submissionTime":"2026-05-06T00:00:00","userName":"Sharon W."},{"reviewId":"492031e6-ea9f-41d1-8397-441d5c92cf5d","range":0,"rating":5,"reply":"We deeply appreciate your loyalty since February and Mr. Kirk Anderson Sr.'s caring approach to your storage needs, Sabrina!","replyTime":"2026-04-29T14:24:00","review":"I've been with Extra Space Storage since February of this year. The customer service from Mr. Kirk is very attentive. He cares about your needs and concerns. I wasn't happy about the smaller unit I initially wanted to rent and he immediately got me into the next size without any extra deposit fees or any problems or hassle. Thank you Mr. Kirk Anderson Sr. for your great customer service.","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Sabrina M."},{"reviewId":"a8dd994d-2375-4aef-8f61-4860b14e75e7","range":0,"rating":5,"reply":"We are absolutely delighted to hear that Kirk made your experience at our storage facility so smooth and stress-free! It's wonderful to know that from the moment you walked in, he provided you with the welcoming, patient, and genuinely kind service that made you feel comfortable and valued. We're thrilled that Kirk took the time to thoroughly answer all your questions and ensured you understood everything throughout the process. His dedication to going out of his way for our customers truly makes a difference, and we couldn't be more proud of his excellent customer service. Thank you so much for taking the time to share your positive experience and for recommending us, Rayionna!","replyTime":"2026-04-20T14:31:00","review":"I had such a great experience at the storage facility, all thanks to Kirk! From the moment I walked in, he was welcoming, patient, and genuinely kind. He took the time to answer all my questions, made sure I understood everything, and made the whole process feel smooth and stress-free. It’s not every day you come across someone who goes out of their way to make customers feel comfortable and valued. Kirk truly made a difference, and I really appreciate his excellent customer service. Highly recommend!","source":"Google","submissionTime":"2026-04-20T00:00:00","userName":"Rayionna H."},{"reviewId":"b63b0843-9452-47c6-8ea4-9edd2d2a8554","range":0,"rating":5,"reply":"Thank you for your feedback, Danielle. We’re glad to hear Ms. Shelika provided great customer service and detailed information about the units.\n","replyTime":"2026-04-19T10:50:00","review":"Ms Shelika provided me with great customer service and gave detailed information about the units.","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Danielle F."},{"reviewId":"9055774d-a7ed-4fb6-aaf0-a67fb1e239c2","range":0,"rating":5,"reply":"Thank you for your feedback, Brynn. We’re glad to hear Ms. Scott was kind and helpful, and we look forward to assisting you again in May.\n","replyTime":"2026-04-19T11:04:00","review":"Looking for storage to move off campus in May.   Called and spoke with Ms Scott.  She was very kind and helpful.  Told her I will be  calling back in May.","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Brynn S."},{"reviewId":"5a506ce6-47e4-4136-ab70-f1b97c6a7b28","range":0,"rating":5,"reply":"Patrick, we are pleased to hear about your positive experience with Shelika Scott. Her courteous and knowledgeable service reflects our commitment to excellence.","replyTime":"2026-04-18T09:10:00","review":"I had the opportunity to meet with an associate Shelika Scott about obtaining storage space at one their locations, most courteous and knowledgeable about sharing information… I’m strongly considering utilizing a storage space","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"patrick s."},{"reviewId":"8211fa67-3c93-4e6c-aad5-e6914d55e628","range":0,"rating":5,"reply":"Thank you, Tyrone, for your review! We're glad you found our storage units clean and our staff friendly.","replyTime":"2026-04-15T17:55:00","review":"The company provides clean storage units. The staff was nice and friendly .","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Tyrone D."},{"reviewId":"3493b029-0292-4f8e-bb2f-6f2f0c34c54e","range":0,"rating":5,"reply":"We're elated to hear that Kimberly and Kirk provided awesome and friendly service! Thank you for choosing Extra Space Storage, Matthew.","replyTime":"2026-04-08T12:32:00","review":"Kimberly and Kirk are awesome and friendly! Easy to rent a unit.","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"Matthew T."},{"reviewId":"012de4f2-556f-467b-bd8c-f3938abceb0f","range":0,"rating":5,"reply":"Thanks for highlighting our convenience and safety, Clayton! We're thrilled Kimberly provided excellent service. Your feedback means everything to us!","replyTime":"2026-04-05T12:27:00","review":"Convenient, safe, and easy. Kimberly is so nice to work with!","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"Clayton S."},{"reviewId":"f6ba3de1-013e-4dbf-9598-e2be28010537","range":0,"rating":5,"reply":"Thank you for the review, Elizibeth! We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! Providing renters with clean and secure facilities is our top priority. Give us a call at 888-STORAGE if there is anything, we can do to assist you.","replyTime":"2021-02-17T11:56:00","review":"Kirk and Miracle, the managers of my location, are wonderful. So very helpful and accommodating. They go the extra mile. The facility is pristine - beautiful - clean - feels secure. Highly recommend","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"Elizibeth G."},{"reviewId":"9183b026-9638-4656-af47-3acbae15588c","range":0,"rating":5,"reply":"We are elated to hear you had such a great experience with Extra Space Storage, Daniel!","replyTime":"2026-03-25T18:44:00","review":"Easy 5-stars!!!!","source":"Google","submissionTime":"2026-03-25T00:00:00","userName":"Daniel D."},{"reviewId":"341d1e09-d52f-44db-abbd-727ebb68a8ad","range":0,"rating":5,"reply":"Thank you, Bridget, for sharing your experience with our clean facility, accessible management, gated security, and helpful app!","replyTime":"2026-03-20T18:00:00","review":"This storage facility was extremely clean and kept well maintained at all times. Management was easily accessible at any time. I chose this facility for the location. The gated entrance gave an extra level of security that offered peace of mind for leaving my belongings there. Using the app was very helpful and easy.","source":"Google","submissionTime":"2026-03-20T00:00:00","userName":"Bridget H."},{"reviewId":"0e1cdf99-a2ef-4b78-80ef-cadffac1d903","range":0,"rating":5,"reply":"We are delighted to hear you appreciated our great service and clean property! Thank you for your feedback.","replyTime":"2026-03-19T15:51:00","review":"Great service, they keep their property very clean","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"A G."},{"reviewId":"db1a5cc5-fde9-4145-a4c5-43863f931f86","range":0,"rating":5,"reply":"We are overjoyed to hear your cousin's recommendation worked out well! Thank you for choosing Extra Space Storage.","replyTime":"2026-03-19T16:16:00","review":"A cousin of mine recommended this location, I haven’t had any problems","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"A G."},{"reviewId":"25abdca7-ebb1-42df-98b6-dd747daecb73","range":0,"rating":5,"reply":"We are overjoyed to hear your cousin's recommendation worked out well! Thank you for choosing Extra Space Storage.","replyTime":"2026-03-19T16:16:00","review":"A cousin of mine recommended this location, I haven’t had any problems","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"A G."},{"reviewId":"fda77024-d595-4c6e-b5d9-8a27ef902c7e","range":0,"rating":5,"reply":"We are delighted to hear you appreciated our great service and clean property! Thank you for your feedback.","replyTime":"2026-03-19T15:51:00","review":"Great service, they keep their property very clean","source":"Google","submissionTime":"2026-03-19T00:00:00","userName":"A G."},{"reviewId":"e30f67a5-56d8-476e-ba91-f47779026277","range":0,"rating":5,"reply":"Thank you for highlighting our accommodating staff and clean spaces. We appreciate your positive feedback about our convenience and helpful employees.","replyTime":"2026-03-18T18:44:00","review":"The staff is great! Very accommodating. Spaces are clean. Very pleased with the convenience and helpful employees.","source":"Google","submissionTime":"2026-03-18T00:00:00","userName":"A G."},{"reviewId":"9f50c13e-a1a5-4f08-ba17-27d3c78665a5","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our team, especially Kirk! Their dedication makes all the difference.","replyTime":"2026-03-06T11:55:00","review":"I love this location, not just for convenience but because of the employees. They’re kind, understanding, and unbelievably helpful, I will never move locations just because of them. Especially Kirk!","source":"Google","submissionTime":"2026-03-06T00:00:00","userName":"Reid B."},{"reviewId":"dfc96ddf-94f0-43f8-ab53-7713835636a7","range":0,"rating":1,"reply":"We are concerned to hear about your experience and apologize for the lack of communication and customer service you received. Please contact us at (504) 383-9755 to discuss this matter further.","replyTime":"2026-02-27T13:20:00","review":"I had a storage unit for over a year and moved out last month. I did not receive any instructions or communication about the move out until after I had moved out. Despite me leaving numerous voicemails saying that I was no longer in town and would not be able to return to complete their move-out instructions, they have continued to charge me.\n\nI am finally able to call and get a real person today, and Kirk began yelling at me as soon as I told him my name.\nI asked him to stop yelling at me, and as soon as I started to ask what was the problem and try to explain what had happened, he started again with raising his voice and being condescending and rude. This cannot be the first time this situation has occurred, the default cannot be just assuming that the customer is trying to get something or do something malicious to you- it's just wrong.\n\nKirk, You are a horrible customer service agent, a horrible manager, and probably a horrible person. To escalate things like this as soon as I told you my name, was so unprofessional and rude. There was absolutely no reason to treat me like this. I can't wait to see what nonsense you try to respond here with to justify not even being able to have a conversation with a customer.\nI couldn't even ask a single question without him literally yelling at me. I get that people are normally probably super mad about this when it happens, but I was just trying to figure out what the options are.\n\nFor anyone else, Go elsewhere. This was after rate increases that weren't outlined when I signed up, and a full year of paying those fees. They've gotten so much money for me for literally nothing and to behave this way when I was just trying to figure out what we could do to resolve things is disgusting.","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Hope C."},{"reviewId":"8f77c970-375f-4b6d-8e79-41f6859cff30","range":0,"rating":5,"reply":"We deeply respect your positive feedback. Thank you for sharing your experience with Kirk at Extra Space Storage.","replyTime":"2026-02-26T17:25:00","review":"Went the EXTRA mile to make things happen. Great guy Kirk.","source":"Google","submissionTime":"2026-02-26T00:00:00","userName":"Josh J."},{"reviewId":"5a9dbbf4-f2f8-4d76-8fd6-856909259e4e","range":0,"rating":5,"reply":"We deeply respect your positive feedback. Thank you for sharing your experience with Kirk at Extra Space Storage.","replyTime":"2026-02-26T17:25:00","review":"Went the EXTRA mile to make things happen. Great guy Kirk.","source":"Google","submissionTime":"2026-02-26T00:00:00","userName":"Josh J."},{"reviewId":"84639127-926f-44d0-b351-6ddd3d8e2354","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that you found our storage facility friendly, clean, and efficient. Thank you for your feedback, Charlotte!","replyTime":"2026-02-25T12:40:00","review":"Friendly, clean, efficient","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"Charlotte S."},{"reviewId":"131a952c-a5a2-4f7d-9ea0-8ea318e9aac3","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that you found our storage facility friendly, clean, and efficient. Thank you for your feedback, Charlotte!","replyTime":"2026-02-25T12:40:00","review":"Friendly, clean, efficient","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"Charlotte S."},{"reviewId":"f79129b0-e8bf-400b-b800-1830e3d8ea75","range":0,"rating":5,"reply":"Thank you for your review! We're glad Kirk was able to assist you effectively during your move.","replyTime":"2025-05-17T09:37:00","review":"Great team! Kirk was super helpful and the facility made our move seamless.","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Katherine C."},{"reviewId":"af80f6ea-8a38-41a9-9f83-a7858d4d40e4","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2026-02-24T13:22:00","review":"Very pleased with location, customer service, safety, cleanliness. Been here since 2024.","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Tracy P."},{"reviewId":"ca68a0b1-db4c-4a79-92c2-a715a50f69aa","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2026-02-24T13:22:00","review":"Very pleased with location, customer service, safety, cleanliness. Been here since 2024.","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Tracy P."},{"reviewId":"4cb9d03c-8ec6-4ea8-a6a9-a8286bec4053","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! We're thrilled to hear that you had a 5-star experience with us.","replyTime":"2026-02-13T09:50:00","review":"I have been to a couple of moving storages, this one was 5 stars as soon as i walked in, the only storage place i’ll ever use moving forward. :)","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Daniel W."},{"reviewId":"5c52a468-2fda-4d09-8c96-5666f569a1c4","range":0,"rating":5,"reply":"We're delighted to hear you had a wonderful experience with Kirk at Extra Space Storage. Thank you for your feedback.","replyTime":"2026-02-13T11:07:00","review":"Wonderful Services! Kirk was very helpful","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Jaylon C."},{"reviewId":"6c44b3e3-7b69-469a-9845-4fe291f3bf4a","range":0,"rating":5,"reply":"We're delighted to hear you had a wonderful experience with Kirk at Extra Space Storage. Thank you for your feedback.","replyTime":"2026-02-13T11:07:00","review":"Wonderful Services! Kirk was very helpful","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Jaylon C."},{"reviewId":"fc2d57fa-e3b4-4c2e-9d1d-10af934c1d92","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! We're thrilled to hear that you had a 5-star experience with us.","replyTime":"2026-02-13T09:50:00","review":"I have been to a couple of moving storages, this one was 5 stars as soon as i walked in, the only storage place i’ll ever use moving forward. :)","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Daniel W."},{"reviewId":"7dbc4aba-db3d-4b3b-9aa8-43567469c590","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you immensely for sharing your feedback with us!","replyTime":"2026-02-12T14:14:00","review":"The staff is very helpful & friendly. Mr. Kirk did a great job and helped me make my decision.  Facility is super clean and easy to navigate through. Thanks!!","source":"Google","submissionTime":"2026-02-12T00:00:00","userName":"Brett R."},{"reviewId":"2c84414b-65dc-4be0-b3ef-31d03548df4f","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at Extra Space Storage. Thank you immensely for sharing your feedback with us!","replyTime":"2026-02-12T14:14:00","review":"The staff is very helpful & friendly. Mr. Kirk did a great job and helped me make my decision.  Facility is super clean and easy to navigate through. Thanks!!","source":"Google","submissionTime":"2026-02-12T00:00:00","userName":"Brett R."},{"reviewId":"812e87f5-3e00-47a9-a7ee-695268908c4f","range":0,"rating":5,"reply":"We are delighted to hear that Kirk provided great customer service. Thank you for your feedback!","replyTime":"2024-08-19T09:43:00","review":"Mr Kirk was very polite and he gave great customer service ..??","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Alfred W."},{"reviewId":"b3498dce-5fbd-49dc-9940-9ae435f6e608","range":0,"rating":5,"reply":"We are thrilled to hear Kirk's excellent customer service made you feel valued. Your feedback about his attentiveness means everything.","replyTime":"2026-01-29T12:38:00","review":"Kirk has great customer service skills, He is attentive and always willing to help. He makes me feel like a valuable customer.","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"R. O."},{"reviewId":"77bf47f9-d990-48bb-a503-cea5970809e2","range":0,"rating":5,"reply":"We are grateful for your recommendation! Thrilled Kirk made your move-in perfect and you're happy with our clean facility and climate control.","replyTime":"2026-01-30T07:49:00","review":"Highly recommend!Kirk was incredibly helpful and made move-in process Perfect.  The facility is clean and the climate control unit is perfect for my belongings.","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Vanessa M."},{"reviewId":"7f109ec7-9d23-465a-8cd7-1476d92f759d","range":0,"rating":5,"reply":"We're pleased to hear about your wonderful experience at Extra Space Storage. Thank you for sharing your positive feedback about our manager Kirk's professionalism and commitment.","replyTime":"2024-08-08T18:52:00","review":"I am writing to share my extremely positive experience with your establishment. I have been consistently impressed by the manager, Mr.Kirk, who is always professional and courteous to both storage owners and guests.\nIt is rare to encounter such consistent dedication, and I wanted to ensure his efforts were recognized.","source":"Google","submissionTime":"2026-01-28T00:00:00","userName":"Mario R."},{"reviewId":"a74ab17e-52b1-43b6-a5bc-6c84c5203f06","range":0,"rating":5,"reply":"We are glad to hear you found our staff friendly and buildings clean. Thanks for choosing ExtraSpace for both business and personal storage needs.","replyTime":"2026-01-24T08:12:00","review":"Great. Used ExtraSpace for business and personal storage. Always friendly and helpful staff. Buildings are super clean and modern. A lot of choice in storage sizes very efficiently priced.","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Thom C."},{"reviewId":"d60c0c77-48de-482a-86a3-44d009453396","range":0,"rating":5,"reply":"We are glad to hear you found our staff friendly and buildings clean. Thanks for choosing ExtraSpace for both business and personal storage needs.","replyTime":"2026-01-24T08:12:00","review":"Great. Used ExtraSpace for business and personal storage. Always friendly and helpful staff. Buildings are super clean and modern. A lot of choice in storage sizes very efficiently priced.","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Thom C."},{"reviewId":"88eaec94-32ac-4ea0-95e8-eccc0ecd877b","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We appreciate your kind words about our friendly staff and clean facility.","replyTime":"2026-01-19T17:37:00","review":"Managers and staff are always friendly and helpful. It’s a great location for me and always a clean facility.","source":"Google","submissionTime":"2026-01-19T00:00:00","userName":"Olivia A."},{"reviewId":"ab73a62b-07f3-4986-95aa-b4d81ff6c095","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We appreciate your kind words about our friendly staff and clean facility.","replyTime":"2026-01-19T17:37:00","review":"Managers and staff are always friendly and helpful. It’s a great location for me and always a clean facility.","source":"Google","submissionTime":"2026-01-19T00:00:00","userName":"Olivia A."},{"reviewId":"e36ae5ca-bfc4-4f11-9465-9558577981a6","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our staff and clean spaces. Your satisfaction means everything to us!","replyTime":"2026-01-15T12:14:00","review":"The staff is great! Very accommodating. Spaces are clean. Very pleased with the convenience and helpful employees.","source":"Google","submissionTime":"2026-01-15T00:00:00","userName":"Lee C."},{"reviewId":"1a991947-34a2-4711-ae36-835cbbabbe3e","range":0,"rating":5,"reply":"We are thrilled to hear Kirk provided knowledgeable help and answered all your questions. Thank you for choosing Extra Space Storage!","replyTime":"2026-01-15T16:34:00","review":"Kirk was very knowledgeable and answered all my questions and concerns. Thank you Kirk for your help","source":"Google","submissionTime":"2026-01-15T00:00:00","userName":"Chelsea P."},{"reviewId":"199cd584-20ba-428c-9bdd-74a96219d69a","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Kirk will be thrilled to know his helpfulness made a difference.","replyTime":"2026-01-10T12:33:00","review":"Fantastic staff! Kirk especially is helpful in helping you find the right sized space, the best deal on the monthly payment, and is a pleasure to work with.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Allison S."},{"reviewId":"cd4b774c-ea76-4fb4-941d-a4db8939b486","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Kirk will be thrilled to know his helpfulness made a difference.","replyTime":"2026-01-10T12:33:00","review":"Fantastic staff! Kirk especially is helpful in helping you find the right sized space, the best deal on the monthly payment, and is a pleasure to work with.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Allison S."},{"reviewId":"4f895a18-66f5-446c-83a6-f04803c402f0","range":0,"rating":5,"reply":"Your positive feedback about our clean facility and friendly team means everything to us. We're glad we could accommodate your needs!","replyTime":"2025-12-22T09:42:00","review":"Area was extremely clean and the workers were friendly and accommodating for me.","source":"Google","submissionTime":"2025-12-22T00:00:00","userName":"Marcus K."},{"reviewId":"90c59956-38a8-4d20-b18d-3550691527e4","range":0,"rating":5,"reply":"We're so glad you chose Extra Space Storage, Kenneth! Hearing that you had a positive experience renting with Kirk is the best thing we could hope for! Don't hesitate to reach out if there is anything else we can do to assist you.","replyTime":"2019-12-15T08:19:00","review":"The gentleman from the front, Kirk, was & still is helpful to answer my questions I may have. I'm glad I've made this my pick!\n\nTHANKS FOR THE HELP","source":"Google","submissionTime":"2025-12-19T00:00:00","userName":"Kenneth S."},{"reviewId":"27058643-5ad8-41b4-9896-e8cfe295b03d","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with Kirk at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-12-19T12:03:00","review":"Zaria, Kirk is an asset to extra space storage. Answered all our questions and concerns.  Thanks for making it EZ","source":"Google","submissionTime":"2025-12-19T00:00:00","userName":"BAYOU C."},{"reviewId":"b6fa6a89-d5a1-4b56-afd6-e4ab2588b09c","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that Mr. Kirk and Ms. Zaira were pleasant and helpful. Thank you for sharing your experience with us.","replyTime":"2025-12-19T12:03:00","review":"Mr. Kirk n Ms. Zaira very plasent and helper.","source":"Google","submissionTime":"2025-12-19T00:00:00","userName":"David D."},{"reviewId":"812ca635-1259-4575-863d-ecc44f679cc5","range":0,"rating":5,"reply":"Thank you for your review! We're pleased Kirk and Kim delivered fantastic service and our facility met your cleanliness standards.","replyTime":"2025-12-11T16:29:00","review":"Kirk and Kim provided fantastic customer service! The facility was very clean.","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"Rachel C."},{"reviewId":"8ba00f8d-039a-47d2-9b3f-3efc6feaee7a","range":0,"rating":5,"reply":"Your positive experience means everything! Thank you for recognizing Kim's dedication and our problem-solving approach. We appreciate your recommendation!","replyTime":"2025-12-05T13:36:00","review":"Extra space storage is a top notch company - they work with their tenants to solve problems- Kim the on site representative actually listens to your issues and comes up with solutions- highly recommended","source":"Google","submissionTime":"2025-12-05T00:00:00","userName":"Lloyd F."},{"reviewId":"e7d8c6f0-5363-4f83-a118-706638ada4fc","range":0,"rating":5,"reply":"We are thrilled to hear Kim made your experience seamless! Clean facilities and responsive communication are priorities.","replyTime":"2025-12-04T11:09:00","review":"Very clean, extremely communicative and responsive and very user friendly!  The Asst Manager Kim is enthusiastic, friendly, and happy to help.  She has made our whole experience here seamless!","source":"Google","submissionTime":"2025-12-04T00:00:00","userName":"Jessie S."},{"reviewId":"55fe96e0-392e-4bd9-a497-2dd8fc40e3f2","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Kim Thomas provides such helpful service. Your feedback means everything to us!","replyTime":"2025-12-04T16:17:00","review":"Kim Thomas in New Orleans is always so helpful and on top of it!","source":"Google","submissionTime":"2025-12-03T00:00:00","userName":"Joseph L."},{"reviewId":"58e0680b-e54a-4e13-9506-5f58262a689b","range":0,"rating":1,"reply":"We apologize for the lack of communication regarding pricing changes. Please contact us at (504) 383-9755 to discuss your concerns directly.","replyTime":"2025-12-03T12:25:00","review":"The employees here have been great, but I just realized they did another rent increase without an email or any form of telling me.  When I started here it was $80. I moved to the next size up, and it was something around $120. Then it went up to $150 without any notification. When I said something they told me it’s because we are near the university, and they raise the prices when the students have breaks, and need to store their things. Predatory practices if you ask me.\n\nToday when they took the auto-payment out I noticed it was $277. No notice. Nothing. I do not recommend this place for long term storage. They will take advantage of you.  Go elsewhere. I will be moving my things out as soon as I have the time to do so. I hate to do it, because it’s so convenient.  $277 is just ridiculous.","source":"Google","submissionTime":"2025-12-02T00:00:00","userName":"Brandon A."},{"reviewId":"5a4026eb-3759-4146-93d7-9fce3733c9e1","range":0,"rating":5,"reply":"We are ecstatic to hear you love how Kim handles everything! Thanks for recognizing our wonderful team.","replyTime":"2025-12-01T18:04:00","review":"Love the way mos Kim handle everything wonderful job","source":"Google","submissionTime":"2025-12-01T00:00:00","userName":"Lemuel T."},{"reviewId":"fe752145-1d62-4f7e-89df-f21c145ff306","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience with Kimberly! Thank you for choosing Extra Space Storage and for referring us!","replyTime":"2025-11-30T09:37:00","review":"Will definitely refer my friends and family! I had the pleasure of working with Kimberly,  she was so sweet and knowledgeable.  All my questions answered and I received a great deal! Thank you Kim","source":"Google","submissionTime":"2025-11-29T00:00:00","userName":"ladarius h."},{"reviewId":"5b6a71f2-14b5-4109-9983-14c53e44cbd2","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience with Extra Space Storage.","replyTime":"2025-11-26T13:01:00","review":"Great!","source":"Google","submissionTime":"2025-11-26T00:00:00","userName":"Anna M."},{"reviewId":"b1b03d57-0cba-4476-b993-36cd3e94b3e8","range":0,"rating":5,"reply":"We're excited to hear that you had a great experience with Kim! Thank you for sharing your positive feedback.","replyTime":"2025-11-26T09:45:00","review":"Customer service has always been good here. I just got off the phone with Kim she was so bubbly and kind. Just a great vibe!","source":"Google","submissionTime":"2025-11-25T00:00:00","userName":"Remie R."},{"reviewId":"8a373907-29b7-470d-8f6e-d5356aa81435","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear our staff was very helpful.","replyTime":"2025-11-23T08:34:00","review":"Very helpful staff!","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"Russ J."},{"reviewId":"9a41d209-6402-4e5f-aac0-91cf25265a40","range":0,"rating":5,"reply":"Hi Rajesh, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kirk! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-20T13:02:00","review":"Great experience. Kirk was very helpful. East paperwork and excellent service. That was from previous time. Now today, 11/19/2025, I needed help and Kimberly was very responsive and extremely helpful. I appreciate and thank great service by Kim.","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"RAJESH V."},{"reviewId":"10d3e603-5994-43ef-8a6a-79f778dd3594","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Ms Kimberly! Thrilled she provided helpful, professional service. Thanks for recommending us!","replyTime":"2025-11-19T08:26:00","review":"Ms Kimberly was awesome.  She had a great personality and very professional. She was able to answer all of my questions and  was very helpful.  Thank you Ms Kimberly and I would definitely recommend Extra Space Storage to anyone looking for extra space.","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"Jacob M."},{"reviewId":"75b1149f-b610-4051-9239-74bc628523f1","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Kimberly provides excellent service. Your kind words mean everything to our team.","replyTime":"2025-11-19T16:45:00","review":"Have used a lot of storage facilities in my day  and what sets great ones apart from bad ones is service. The assistant manager Kimberly Thomas has always been extremely helpful and friendly. Thanks Kimberly!","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"Porter C."},{"reviewId":"66a40d20-2bd7-40dd-8332-025ecafaa38b","range":0,"rating":5,"reply":"Thanks for highlighting our accessible, clean facility and praising Kimberly and Kirk's friendly, helpful service!","replyTime":"2025-11-18T13:10:00","review":"I have had nothing but positive experiences with Extra Space Storage.  The facility itself is everything I need. It is accessible,  clean and safe. The staff, Kimberly and Kirk, are VERY friendly and VERY helpful making the whole experience easy.","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Tecile N."},{"reviewId":"d494a918-e544-4469-a72c-76c5553d7189","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Chief Bald. Thank you for recognizing Kimberly's helpfulness and courtesy.","replyTime":"2025-11-18T16:23:00","review":"Kimberly was very helpful  and courteous.","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Chief B."},{"reviewId":"3d7b8bc6-c7f9-45b3-8a89-df30b830d5de","range":0,"rating":5,"reply":"We genuinely admire your positive feedback on our safe and secure facility. Thank you for choosing Extra Space Storage.","replyTime":"2025-11-17T12:32:00","review":"Great facility. Safe and secure/","source":"Google","submissionTime":"2025-11-17T00:00:00","userName":"Claire J."},{"reviewId":"8db0e5e3-ab53-4942-8165-839c14b69127","range":0,"rating":5,"reply":"We are thrilled to hear Kimberly provided kind, helpful service at our clean, convenient facility!","replyTime":"2025-11-13T09:50:00","review":"Kimberly is so kind and helpful! Very clean and convenient facility.","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Gabrielle M."},{"reviewId":"217b3510-97fa-4d66-bac7-dcb43bc90775","range":0,"rating":5,"reply":"We are ecstatic to hear our representative quickly resolved your issue and made it pleasant! Thanks for recommending us.","replyTime":"2025-11-13T11:33:00","review":"The representative handled my issue within minutes and made something that I thought was going to be a nightmare apleasant experience. Highly recommend unit.","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Marija T."},{"reviewId":"43864358-7159-4699-ae22-e684ab48a06f","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience! Thank you for recognizing Kimberly's professionalism and our secure, clean facilities.","replyTime":"2025-11-12T17:37:00","review":"I have a storage unit  for my child attending college there. Units are clean and the area is secure and safe. Never any issues. There are other storage places in the area but Kimberly and her courtesy and professionalism coupled with the location was the deciding factor when we chose this Extra Space.","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"K P."},{"reviewId":"639964e9-b694-4a4b-8786-acb300534070","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Daniel! We pride ourselves on having a friendly, knowledgeable staff and are thrilled to hear your experience reflects that. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage!","replyTime":"2020-01-21T08:58:00","review":"Very friendly knowledge staff. Bright and clean facility.  Highly recommend. My office season clothes are in great shape after 5 years","source":"Google","submissionTime":"2025-10-28T00:00:00","userName":"Daniel F."},{"reviewId":"788d2832-37b8-4182-b08d-3a42cdd81e75","range":0,"rating":5,"reply":"We deeply cherish your feedback about our friendly staff and top notch customer service. Grateful you love storing with us!","replyTime":"2025-10-25T10:00:00","review":"It’s a great experience. Staff is always friendly and professional.Customer service is top notch. I love keeping my storage here. ??","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Chimeka T."},{"reviewId":"78326bbe-d3ba-4242-99a7-a8f0a80c05eb","range":0,"rating":5,"reply":"We are utterly delighted to hear about your professional experience with Kimberly! She truly is awesome, friendly, and knowledgeable, and we're so proud to have her on our team. We're thrilled you found our clean facility and excellent service, especially after your previous disappointing experience with another storage company. It means the world to us that you took the time to research and chose Extra Space Storage, and we're absolutely honored by your 10 out of 10 rating! We're so happy that you're satisfied with our pricing and that you feel much happier with us now. Thank you for taking the time to share your experience and for your high recommendation - feedback like yours from satisfied customers truly makes our day!","replyTime":"2025-10-25T09:58:00","review":"I used a storage company before who treated us very rude. We decided to remove our personal belongings somewhere else. I did some research and came across Extra Space Storage company. When I tell you the professional experience was a 10 out of 10!!! I spoke with someone named Kimberly. She is awesome, friendly, and knowledgeable. The facility is clean, the customer service is excellent, and price is right. We are happier where we are now with Extra Space Storage! This place comes HIGHLY RECOMMENDED!\nSincerely a satisfied customer.","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"kelly T."},{"reviewId":"c614aa28-29b4-4d12-90cf-3b28702e2729","range":0,"rating":5,"reply":"We are overjoyed to hear about Kimberly's excellent service! Her helpful, friendly approach represents our commitment to great customer experiences.","replyTime":"2025-10-25T10:58:00","review":"Kimberly did an excellent job assisting me with getting a unit very helpful and friendly positive attitude and great customer service","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"ryan t."},{"reviewId":"f9989407-067e-4d08-acd5-528e8243c015","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with our well-managed facility and excellent condition.","replyTime":"2025-10-25T11:35:00","review":"We have done business with this extra space storage and I will have to say, this building is managed well and kept in very good condition. Nothing but good comments about this facility.","source":"Google","submissionTime":"2025-10-24T00:00:00","userName":"Shane M."},{"reviewId":"9dcbbb5a-7476-4520-af71-337f7ca338fe","range":0,"rating":5,"reply":"We greatly appreciate your wonderful feedback! Thrilled our team and clean facility made you feel safe and welcomed.","replyTime":"2025-10-23T17:44:00","review":"Amazing place. The people running the uptown Nola location are fabulous! Always helpful and friendly. The facility is spotlessly clean. I always feel safe going there by myself. I would use it again and totally recommend that others do as well! 10 stars!??","source":"Google","submissionTime":"2025-10-23T00:00:00","userName":"Joanne P."},{"reviewId":"6b494c83-d67b-407d-bd7e-b1ba78da5880","range":0,"rating":5,"reply":"Your recommendation means a lot to us, Missy! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Let us know if you need any future assistance.","replyTime":"2019-12-30T13:44:00","review":"Customer service is still a plus at this location. It’s clean and safe with very fair rental prices.\n\nExcellent customer service and very clean. Mr. Kirk was very professional.","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Missy 2."},{"reviewId":"7650cc7a-0b97-4dc6-a0de-b88e6cfa7c69","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your wonderful experiences with our team! Thank you for recognizing their exceptional care and patience.","replyTime":"2025-10-15T07:12:00","review":"I wish I had asked for his name again, but I just had the most pleasant experience with I assume a facility manager over the phone. I recently moved to the UK and was stressed about switching the bank account my storage payment goes through. He was so genuinely understanding and patient with me, and made it a breeze to fix the hiccup I was having. I'm very grateful for his assistance.\n\nUpdate: I want to update again with another amazing experience with staff at this Extra Space location. Neika recently assisted me with a contract issue that came up while I was living abroad. She was kind, patient, and resourceful while explaining to me what happened and offering me alternative options. She made it an easy fix. It was a huge relief and I am very grateful to the incredible staff here. They are the reason I've stayed at this location despite multiple fee increases.\n\nUpdate again: Thank you so very much to Kirk who has once again been an absolute angel to me this past week, going above and beyond to help me to navigate fee complications with my unit from abroad. The care and compassion Mr. Kirk has treated me with during his busy work days is much appreciated. I have kept my storage unit at this facility for four years despite rate increases because of the warmth and consideration the employees at this location treat customers with. Mr. Kirk is always a shining example of this. Thank you again!","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"Lex L."},{"reviewId":"99f21ebc-b36d-4efa-88d5-3aa2a2458519","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Kimberly made your experience great. We appreciate you!","replyTime":"2025-10-06T14:21:00","review":"Kimberly was super nice and helpful!","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Jarrin F."},{"reviewId":"71534e35-98e6-490f-8baf-759f2c5de304","range":0,"rating":5,"reply":"Thank you for sharing! So glad Kimberly provided amazing, helpful service. We appreciate your kind words!","replyTime":"2025-10-06T14:10:00","review":"Kimberly was amazing, very helpful and kind!","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Yordy S."},{"reviewId":"d373c756-1c8f-47d4-a1b3-71dca0ab9382","range":0,"rating":5,"reply":"Thank you for the kind words, Theustican! We're committed to providing excellent customer service. We pride ourselves on having a professional, friendly staff and are thrilled to hear your experience reflects that. We're glad Mr. Kirk was able to help you find the right unit size.  We pride ourselves on keeping our storage facility clean, secure and well lit and are thrilled to hear your experience reflects that! Let us know if we can do anything to assist you!","replyTime":"2019-12-07T11:28:00","review":"Fantastic customer service. Mr Kirk was incredibly friendly and professional and was great helping me find the right unit size. The place is clean and bright and feels very safe.\n\nUPDATE (Oct 3 2025)\nI've had units at this Extra Space since it opened. Mr Kirk has provided top tier service for years. Every time I needed to add a unit, or change units, or had any questions he was on top of it right away. The service from Mr Kirk has always been polite, knowledgeable, and helpful in every way.","source":"Google","submissionTime":"2025-10-03T00:00:00","userName":"TheUstican"},{"reviewId":"b8872b93-add8-4adf-a803-e169633fdec1","range":0,"rating":5,"reply":"We are overjoyed to hear Kirk provided wonderful service! Thanks for sharing your positive experience with us.","replyTime":"2025-09-29T13:15:00","review":"Kirk was wonderful!!!","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"Linda Y."},{"reviewId":"bf4e43a3-a2cb-40e5-9040-d2707edd7d49","range":0,"rating":5,"reply":"We are grateful for your kind words about Kimberly's outstanding service. She truly exemplifies great customer service with her professionalism and care. It's wonderful to hear that Kimberly took the time to explain all your options, answer your questions thoroughly, and ensure you found the perfect storage unit for your needs. We're also pleased that you found our facility to be clean, secure, and easy to navigate. Thank you for choosing Extra Space Storage and for sharing your positive experience with us.","replyTime":"2025-09-27T12:50:00","review":"I cannot say enough about the outstanding service I received from Kimberly at Extra Space Storage. From the moment I walked in, she went above and beyond to make sure my experience was smooth, stress-free, and positive.\n\nKimberly is incredibly professional, knowledgeable, and patient. She took the time to explain all of my options, answered every question thoroughly, and made sure I got the exact storage unit that fit my needs. What really stood out to me was her warm personality,she made me feel valued and respected as a customer, not just another transaction.\n\nShe also went the extra mile to ensure the facility was spotless, secure, and easy to navigate. It’s clear she truly cares about both the property and the people who trust Extra Space Storage with their belongings.\n\nIf you’re looking for storage and want someone who genuinely looks out for you, ask for Kimberly. She’s the perfect example of what great customer service should be.","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Malcolm B."},{"reviewId":"f8764d75-b32b-4bbc-bfd5-c48c79edfbbd","range":0,"rating":5,"reply":"We are happy to hear Kim provided great care and positive energy during your visit!","replyTime":"2025-09-27T15:08:00","review":"Kim took great care of me. I really appreciate her & her energy","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"marley k."},{"reviewId":"29cefcd4-1dc0-4c6c-a99a-6e2543fd45b3","range":0,"rating":5,"reply":"We are glad to hear Kirk saved the day with your lock situation! Thanks for recognizing our team's helpful service.","replyTime":"2025-09-25T14:31:00","review":"Kirk absolutely saved me when I had a missing key situation with my lock. He went above and beyond to assist me here. Superb A+ and the team at this location is helpful and friendly.","source":"Google","submissionTime":"2025-09-25T00:00:00","userName":"Benny J."},{"reviewId":"b50388c8-a3ae-44bc-ae46-f786cb39c0da","range":0,"rating":5,"reply":"Thank you for your review Kim! Your loyalty since 2021 means everything. We appreciate your trash bin suggestion!","replyTime":"2025-09-13T10:03:00","review":"Been with them since 2021. Always very helpful and willing to help! Only suggestion I would have is to have trash bins available for customers.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Kim N."},{"reviewId":"702aa28a-9ddb-44be-8bf0-36134289415e","range":0,"rating":5,"reply":"Thank you for your review! So glad Kirk and the team made you feel like family. We appreciate your recommendation!","replyTime":"2025-09-13T15:01:00","review":"Kirk and his staff are amazing. Very professional and friendly. They treat customers like family and have a customer first attitude. The space is immaculate.  I would recommend this facility highly.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"R M."},{"reviewId":"aa08e05c-f57e-4d4f-8f58-82ab6d9d3649","range":0,"rating":5,"reply":"Thank you for your review! So happy Kirk's awesome smile and help made your 4 years great, Kim!","replyTime":"2025-09-13T16:31:00","review":"Kirk has represented Extra Space Storage since I moved to New Orleans,LA , 4 years ago! He is Always Helpful and greets me with an Awesome Smile when I visit my storage or need any help! I recommend this facility to everyone moving to NOLA and storing items while living here! Super Secure!! Kim","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Kimberly S."},{"reviewId":"d81279d3-ee5c-41d4-9665-6f6db4be0947","range":0,"rating":5,"reply":"Thanks for recommending us and praising Kim! So glad our safe location and helpful staff serve your four units well!","replyTime":"2025-09-12T07:41:00","review":"I highly recommend if anyone is looking for a storage unit to use this location ! its in a safe location the staff is extremely polite and helpful especially Kim! i have 4 units at this location and anytime I have needed help with anything there Kim has always been there to provide help efficiently and kindly !","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"Whitney P."},{"reviewId":"faf96123-fa53-4867-be4d-f91c76e41044","range":0,"rating":5,"reply":"We are ecstatic to hear Kim provided great service! Thanks for sharing your positive experience with us.","replyTime":"2025-09-09T15:01:00","review":"Kim was great!","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"Caitlin M."},{"reviewId":"02e1c4e5-627b-4d43-9708-55f7a8f70213","range":0,"rating":5,"reply":"Thank you for the kind words about Kirk! So glad he made your move-out experience smooth and positive.","replyTime":"2025-08-22T10:54:00","review":"These five stars go out to Mr. Kirk specifically! He was so welcoming and helpful! He really helped me move out with a smile on my face. Grateful to have met him!","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Gaby C."},{"reviewId":"71e3bee7-dea9-44b3-a09b-d669926c124d","range":0,"rating":5,"reply":"We are ecstatic to hear Kirk and Kim provided exceptional service! Thanks for recommending our Tchoupitoulas location, Duncan!","replyTime":"2025-08-18T13:51:00","review":"Kirk and Kim were exceptional at providing service during my time at this location. Within only 15 minutes, they were able to replace my lock with no extra charge. They were also extremely friendly and able to put a smile on my face despite my stress. I would heavily recommend going to Extra Space Storage on Tchoupitoulas just for these two!!","source":"Google","submissionTime":"2025-08-18T00:00:00","userName":"Duncan R."},{"reviewId":"c95fa10f-6376-46e4-bbe4-07d19fbb2fa8","range":0,"rating":5,"reply":"We are thrilled to hear Kimberly provided great customer service and shared her knowledge about our facility and services.","replyTime":"2025-08-17T09:53:00","review":"Kimberly has great customer service and is very knowledgeable of the facility as well as how the services accommodate customers.","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Nicholas W."},{"reviewId":"38485d87-087f-4b8d-ae1a-4ccd0de2ce9f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Kimberly and Kirk made your storage process smooth.","replyTime":"2025-08-17T08:57:00","review":"Great storage facility. Kimberly and Kirk were so helpful and have great customer service skills. They helped me through the entire process of picking a storage. I appreciate them both . I give them two thumbs up ???? ????","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Teiyana M."},{"reviewId":"c1fe745f-439c-4fd7-8d93-050e11830025","range":0,"rating":5,"reply":"We deeply cherish your kind words about Kirk Anderson Sr! Thanks for trusting us with your storage needs.","replyTime":"2025-08-15T09:14:00","review":"Always enjoy working with Kirk Anderson Sr at this location. He’s helped me several times resolve storage needs.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Ted R."},{"reviewId":"adf42fb0-a9fa-4eb1-bd0a-47c013d6da37","range":0,"rating":5,"reply":"We are honored to hear Kimberly Thomas and Kirk provided excellent customer service. Thanks for appreciating their communication skills and dedication!","replyTime":"2025-08-14T18:13:00","review":"Kimberly Thomas and Kirk has the best customer service skills and gets the job done. Great communication skills and you will not be disappointed with her. You’re awesome and I appreciate your services, I’m sure everyone else would too","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Joseph B."},{"reviewId":"028c54e6-474f-4822-bb6a-295ee3bcc960","range":0,"rating":5,"reply":"We are thrilled to hear our team made your Saturday great! Thanks for the awesome feedback.","replyTime":"2025-08-09T09:35:00","review":"The duo on this Saturday was great!!!","source":"Google","submissionTime":"2025-08-09T00:00:00","userName":"Sweet L."},{"reviewId":"a9a81ce0-bf32-4886-a0e1-31a2af4b8600","range":0,"rating":5,"reply":"Thank you for the great review! Kirk's dedication to making your experience smooth and stress-free means everything to us.","replyTime":"2025-08-08T16:56:00","review":"Kirk is very helpful and goes the extra mile everytime. He makes the process of getting a unit and transferring sizes of units a smooth process with no stress. Couldn’t recommend Kirk enough!","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Leigh S."},{"reviewId":"48987286-a78f-474d-9a47-3720015ff612","range":0,"rating":5,"reply":"We are thrilled to hear Cam helped with your problem! Thanks for recommending her sweet assistance to others.","replyTime":"2025-08-05T07:57:00","review":"Cam (#4) helped us out with our problem. She is such a sweet lady, I would recommend her to assist you if you have any problems at ExtraSpace.","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Kyndel W."},{"reviewId":"544f8ce6-8be4-4d7b-8307-a2c3d390af86","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your clean space and outstanding service experience! Thanks for choosing us.","replyTime":"2025-08-05T07:52:00","review":"Space is very clean!!! Easy access.  Customer service is outstanding!!! Could not have picked a better location to store our things.","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"lisa y."},{"reviewId":"6f33ddf8-6a4f-44bd-bbfc-08935ac4864e","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Kim and Kirk! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-21T07:39:00","review":"My father and I had a great experience with Kim and Kirk. They are very friendly and helpful; they took the time to show us around the storage facility and gave us tips to streamline the moving process. We will be back next month and I look forward to seeing them again!","source":"Google","submissionTime":"2025-07-20T00:00:00","userName":"Bevan P."},{"reviewId":"0d515167-6e3e-4680-84a0-eff7e9706952","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Mr Kirk! Thanks for sharing your feedback about our team.","replyTime":"2025-07-19T16:13:00","review":"Mr Kirk from Extra Space was very nice and considerate, made sure we walked in with a smile and left with a smile. He worked with us to make sure we were satisfied.","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Roshaun"},{"reviewId":"29ce229a-6d67-4546-9352-e386632caf15","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience with Mr. Kirk and staff at the Tchoup location!","replyTime":"2025-07-19T16:11:00","review":"Mr. Kirk and staff were excellent today and everytime I need help at the Tchoup location.  Thank you always","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Caprice M."},{"reviewId":"0172515f-cfed-4b16-9e8b-daaea842e953","range":0,"rating":5,"reply":"We are delighted to hear about Kirk's exceptional service! He truly makes our storage facility feel welcoming and caring.","replyTime":"2025-07-18T15:35:00","review":"I meet Kirk in the front desk, he makes me feel like I’m in my house, I felt very welcome and really care about my question , he was very helpful explaining everything to me about my unit ,Kirk the world need more people like you!!","source":"Google","submissionTime":"2025-07-18T00:00:00","userName":"We R."},{"reviewId":"a93ef891-4869-4e4f-9ae0-8f56a7fd61a7","range":0,"rating":5,"reply":"We are delighted to hear about your great customer service experience! Thanks for noting our clean and secure facility.","replyTime":"2025-07-17T08:08:00","review":"Great customer service experience at this Extra Space! Also perfectly clean and secure facility.","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Jae D."},{"reviewId":"3eb3c5b7-d988-4124-af16-888a1626bbb3","range":0,"rating":5,"reply":"We are delighted to hear Kimberly provided such wonderful service! Thanks for recognizing our team member.","replyTime":"2025-07-17T07:36:00","review":"Kimberly, the assistant store manager is truly a gem. Very kind and helpful. Couldn't have asked for more from her.","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Linda M."},{"reviewId":"49214fc4-0eaf-4a1c-bc07-40a3538452eb","range":0,"rating":5,"reply":"We deeply cherish your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-07T12:15:00","review":"Great service !","source":"Google","submissionTime":"2025-07-09T00:00:00","userName":"Mitchell T."},{"reviewId":"e9b5dd5c-84e1-4a50-8283-fa94920047bc","range":0,"rating":5,"reply":"We are delighted to hear Kim was super friendly and helpful! Thanks for choosing Extra Space Storage, Bryant.","replyTime":"2025-07-09T08:07:00","review":"Kim was super friendly and helpful!","source":"Google","submissionTime":"2025-07-08T00:00:00","userName":"Bryant B."},{"reviewId":"b11e3e2c-5672-48d3-9855-aa1a61acd2bd","range":0,"rating":5,"reply":"We are delighted to hear Kim and Kirk made your experience stress-free! Thanks for recommending our clean, secure facility.","replyTime":"2025-07-07T13:46:00","review":"Kim and Kirk were amazing! Super friendly, professional, and made the whole process easy and stress-free. The facility is clean and secure — I couldn’t ask for better service. Highly recommend Extra Space Storage thanks to them!","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"Jessica T."},{"reviewId":"21380a02-d5f2-467d-9c8a-20ea25abb9a8","range":0,"rating":5,"reply":"We are delighted to hear about your amazing experience with Kim! Thank you for recognizing her attentive customer service and for referring others.","replyTime":"2025-07-07T13:46:00","review":"Amazing customer service! Kim was so attentive and helped me so much! Will definitely be referring others. Thank you Kim","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"Andromeda H."},{"reviewId":"210b7af9-0ed2-4b78-b754-f9ee4e724f89","range":0,"rating":5,"reply":"We are delighted to hear our team is helpful and understanding! Thanks for recognizing our efforts to help you save.","replyTime":"2025-07-07T13:46:00","review":"This team is always very helpful and understanding and do their best to help you save when up charges occur.","source":"Google","submissionTime":"2025-07-07T00:00:00","userName":"Kemnebi M."},{"reviewId":"72cdf1f9-4efa-40bf-9ad3-3e4d9c406256","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Peggy! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-29T15:37:00","review":"Return customer here and I could not be more pleased!  Greeted by Kirk, who is not only courteous and professional but extremely helpful. He completely understood all my requirements and no question was  left unanswered. He kindly accompanied me all around the sparkling clean facility to re-familiarize me with the ins and outs.  Thank you Kirk!   A++++ experience!","source":"Google","submissionTime":"2025-06-29T00:00:00","userName":"Peggy H."},{"reviewId":"3657fb25-2ef6-4728-83ae-762f03fa229c","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Sean! We're so happy to hear kirk was able to make your rental process hassle-free! Give us a call at (504) 383-9755 if you need any future assistance.","replyTime":"2024-03-05T08:22:00","review":"Kirk was amazing! Made the process of getting a storage unit very easy! Thanks for your help Kirk!","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Sean B."},{"reviewId":"e7645445-99d2-49dc-9df3-aa533067806d","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for recognizing Mr. Kirk's exceptional service. We're delighted to hear that your experience at our Extra Space Storage location was so positive. It's wonderful to know that Mr. Kirk was professional, friendly, and attentive to your needs, taking the time to answer all your questions and explain the available options. We strive to make the storage process as smooth and stress-free as possible for all our customers, and we're glad that was your experience. Your recommendation means a lot to us, and we look forward to continuing to provide you with outstanding service.","replyTime":"2025-06-28T11:55:00","review":"I  had a great experience at Extra Space Storage thanks to Mr. Kirk! From the moment I walked in, he delivered excellent customer service — professional, friendly, and truly attentive to my needs. He took the time to answer all my questions, explain the options available, and made the entire process smooth and stress-free. It's rare to come across someone who genuinely cares about helping customers, and Mr. Kirk went above and beyond. I highly recommend this location and especially appreciate the outstanding service he provided!","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Taylor J."},{"reviewId":"9b6ba0da-aa1b-461a-bca1-c0946a6d5d30","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2025-06-28T11:57:00","review":"The facility is super clean and staff is professional, knowledgeable and you can tell they care about their customers .","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Ygstaylifted"},{"reviewId":"bead99fd-da3a-4fd0-880e-60420f038a61","range":0,"rating":5,"reply":"Thanks for your kind words, Tommy. We appreciate your feedback.","replyTime":"2025-06-28T13:28:00","review":"Mr. Kirk was very helpful to us. Appreciated his time and patience.","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Tommy"},{"reviewId":"5ed7f3c5-1c7e-445f-aa2b-4f280a273c42","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Mr. Kirk! Your review is appreciated.","replyTime":"2025-06-28T14:40:00","review":"Mr.Kirk is an absolute pleasure to work with and is always happy to give you great service all the time!!!","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Rosalyn F."},{"reviewId":"98a75d7a-2af0-4e89-b0dd-bd4346846b25","range":0,"rating":5,"reply":"We are delighted to hear about Adrian's professional leadership and politeness. Thank you for recognizing our team!","replyTime":"2025-06-24T13:14:00","review":"Adrian was very professional and a great leader. Very polite.","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"Ahmad A."},{"reviewId":"e5e5a685-06cb-428c-937a-dbf9364bbf55","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Kirk and our clean, well-maintained facility with great climate control!","replyTime":"2025-06-21T09:25:00","review":"Kirk Anderson/District Team Lead is wonderful. Extremely kind and helpful. Extra Space on Tchoup is clean and well kept. And they don’t hold back on the a/c for great climate control. Thank you Kirk!!!","source":"Google","submissionTime":"2025-06-20T00:00:00","userName":"Caroline E."},{"reviewId":"08a6cc71-8468-4435-b65a-04b93ba11310","range":0,"rating":5,"reply":"We are delighted to hear Kirk provided excellent and professional service! Thank you for recognizing our team's dedication.","replyTime":"2025-06-18T11:09:00","review":"I spoke with Kirk, the manager today and he was excellent to work with. He was very professional and helpful. Great customer service!","source":"Google","submissionTime":"2025-06-18T00:00:00","userName":"Kelly L."},{"reviewId":"356675d2-a11a-47d9-8e62-5629b3913bb7","range":0,"rating":5,"reply":"We are delighted to hear the rental process was easy and quick! Thanks for recognizing our clean facility and Kirk's excellent service.","replyTime":"2025-06-12T08:14:00","review":"The process to rent a unit was easy and quick. All questions answered clearly. The facility is very clean and Kirk was a pleasure to work with.","source":"Google","submissionTime":"2025-06-11T00:00:00","userName":"Rebecca P."},{"reviewId":"d7a5c477-662a-40f6-aec0-8aa758a9c212","range":0,"rating":5,"reply":"We are delighted to hear about Conn's excellent service and that our facility meets your expectations for security, cleanliness, and value. Thank you for choosing Extra Space Storage.","replyTime":"2025-06-07T14:01:00","review":"Conn at 4866 Tchoupitoulas is very nice and helpful.  We had some issues with our entry code and he got it fixed for us.  The facility is very secure and clean.  I feel the price is reasonable as well\n.","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"President P."},{"reviewId":"279f0ae4-0e45-419c-b475-6bb3de83ba0d","range":0,"rating":5,"reply":"We are delighted to hear our staff was helpful and that you appreciated our clean, temperature-controlled facility! Thank you for the wonderful review.","replyTime":"2025-06-07T15:12:00","review":"Staff was super helpful, facility was very clean, and the temperature control was great!","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Molly L."},{"reviewId":"f2cdb133-0188-4580-ab45-e13ec9c5ba53","range":0,"rating":5,"reply":"Hi Missy2gold, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-12-27T12:50:00","review":"Excellent customer service by Mr Kirk. The location is very neat and clean. There’s plenty of lighting to","source":"Google","submissionTime":"2025-05-23T00:00:00","userName":"Missy2gold"},{"reviewId":"95a47e5f-67fa-4c04-b228-7b75bae8e4ba","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Kirk Anderson. Your recommendation means a lot to us, and we appreciate the kind words about our team member.","replyTime":"2025-05-20T07:54:00","review":"I had the pleasure of dealing with Kirk Anderson. He was extremely knowledgeable and helpful. I highly recommend using this facility because of him.","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"Jonathan A."},{"reviewId":"82ba70fc-a601-4f95-b232-10dfbf417f0d","range":0,"rating":5,"reply":"Thanks for sharing your positive experience at our Tchoupitoulas location in New Orleans, Louisiana. We're glad to hear that you feel protective and safe with your goods.","replyTime":"2025-05-17T08:15:00","review":"Very Friendly I feel protective and safe with my goods and myself the management team and the employees are very very professionally thank you very much at the Tchoupitoulas location in New Orleans Louisiana","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"kaston a."},{"reviewId":"29cb6a1a-9e93-4322-a544-add6486aedd6","range":0,"rating":5,"reply":"Thank you for your review! We appreciate your positive feedback.","replyTime":"2025-05-17T12:00:00","review":"It was a great experience. The person I talked to on the phone was extremely professional and helpful!","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Mack M."},{"reviewId":"83244163-4bf2-4219-a676-620d7feb24c1","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2025-05-17T12:39:00","review":"Very pleasant and professional experience.","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Kelvin A."},{"reviewId":"a0f9b732-eb9d-4627-8c63-75370f056abf","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We're glad to hear our service was quick and easy for you!","replyTime":"2025-05-16T11:16:00","review":"Quick and easy service!","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"John F."},{"reviewId":"d0d241a1-7eb7-40f7-aa44-2ce3150b52e9","range":0,"rating":5,"reply":"We're excited to hear about your positive experience with our storage facility. Thank you for sharing your feedback!","replyTime":"2025-05-16T12:05:00","review":"Easy to sign up and clear communication. Kirk was very helpful! Appreciate the ease of the process.","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Lanier E."},{"reviewId":"479689f9-de0b-4d86-a7a1-da7b8af053de","range":0,"rating":5,"reply":"Thank you for the excellent rating, Mitchel! We are so glad we could provide you with a 5-star experience.","replyTime":"2024-04-14T16:08:00","review":"I had rented a space here last year and wanted to rent again this year for the summer. Some how the reservation got mixed up and got place at a different location. When I arrived Kirk was extremely helpful in fixing the situation.  He went right away to helping me and not to blowing me off and saying it was someone else’s problem.  I would definitely rent with Extra Space Storage and would definitely rent at this location","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Mitchel K."},{"reviewId":"9f57eafd-9cf5-4be4-b64e-4d1b1a63b85d","range":0,"rating":5,"reply":"We're pleased to hear about the positive experience you had with Kirk. Thank you for sharing your feedback with us!","replyTime":"2025-05-01T08:12:00","review":"Kirk was very helpful and joy to work with, great employee","source":"Google","submissionTime":"2025-04-30T00:00:00","userName":"Tim W."},{"reviewId":"eb9ea020-97ba-4e9f-810f-8ed6f05bee1e","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear Kirk provided you with fantastic service.","replyTime":"2025-04-19T12:51:00","review":"My experience was fantastic. Kirk was a pleasure and as always answered all of my questions professionally!","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Keionna J."},{"reviewId":"2a987cfe-f85a-48a8-a155-fe189c7fab09","range":0,"rating":5,"reply":"Thank you for the positive feedback! We're glad to hear you found our storage facility easy, quick, clean, and well-managed.","replyTime":"2025-04-12T10:24:00","review":"Very easy and quick! Clean and well managed","source":"Google","submissionTime":"2025-04-11T00:00:00","userName":"Andrew L."},{"reviewId":"3e29c837-90e8-4d3e-a2af-3050e344405f","range":0,"rating":5,"reply":"We're overjoyed to hear that Kirk was very friendly and helpful. Thank you for sharing your experience with us.","replyTime":"2025-04-07T15:54:00","review":"Kirk was very friendly and helpful.","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Evan P."},{"reviewId":"e066de94-61e8-45c0-999f-1c12cf58ec58","range":0,"rating":5,"reply":"We deeply respect your positive feedback, Franklin. Thank you for sharing your experience with Ashley at Extra Space Storage.","replyTime":"2025-03-31T07:10:00","review":"Ashley is awesome, she answered all my questions and informed me about the company","source":"Google","submissionTime":"2025-03-31T00:00:00","userName":"Franklin S."},{"reviewId":"841f198e-9cae-42f3-a254-623b5aee2bac","range":0,"rating":5,"reply":"We're happy to hear Ashley was informative about our site. Thank you for sharing your experience with us!","replyTime":"2025-03-29T09:12:00","review":"Ashley is very informative about this site","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"Andrea F."},{"reviewId":"8007c6b1-ba47-4ec2-8135-b74a22646cd8","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. We sincerely value your kind words about Ashley.","replyTime":"2025-03-29T09:12:00","review":"Ashley is awesome, very good with information","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"Lois J."},{"reviewId":"679046f3-75db-49e5-9c7d-e25efbf5e073","range":0,"rating":5,"reply":"We are privileged to have served you for over a year at our location. Thank you for recommending us!","replyTime":"2025-03-24T11:41:00","review":"Over a year using a unit at this location. Great staff and hours of access. Easy to use. Would recommend.","source":"Google","submissionTime":"2025-03-24T00:00:00","userName":"Ben C."},{"reviewId":"1273f301-16ce-4289-99e4-6575c14a9193","range":0,"rating":5,"reply":"We genuinely admire your positive feedback about Kirk Anderson and our facility. Thank you for recommending us!","replyTime":"2025-03-20T08:16:00","review":"Kirk Anderson was really helpful showed me around definitely worked with us. This is a clean safe facility and I recommend it.","source":"Google","submissionTime":"2025-03-19T00:00:00","userName":"leilani m."},{"reviewId":"62083c03-1d91-488a-9df9-abf4ffb3fac6","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-03-15T07:57:00","review":"The staff is so friendly, warm and professional. The building is spotless.  Ashley has a great smile!","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Marcel S."},{"reviewId":"ef1455d4-3a23-4ae6-b2f9-d5ce2e719e28","range":0,"rating":5,"reply":"We're glad to hear about your positive experience with Kirk's team at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-03-12T08:10:00","review":"This facility and Kirk’s team are the textbook example of customer service. They go above and beyond and they did t know us from Adam. Very impressed.","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Gavin A."},{"reviewId":"be76d041-eef9-4fe4-a450-0af7eb77c627","range":0,"rating":5,"reply":"We are elated to hear that Kirk was super helpful and made the process quick and easy! Thank you for sharing your experience.","replyTime":"2025-03-10T12:45:00","review":"Kirk was super helpful and made the process so quick and easy!","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Dial A."},{"reviewId":"e737a9c2-d854-4c34-b7de-eea14d02eda6","range":0,"rating":5,"reply":"We're honored to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback! We're particularly pleased to know that you found our facility clean and well-maintained, and that your items were kept at an ideal temperature. It's also wonderful to hear that our staff, especially Ashley, was helpful and friendly when you had questions or minor issues. We appreciate your kind words and are glad we could meet your storage needs.","replyTime":"2025-02-27T08:24:00","review":"The Extra Space Storage location at 4866 Tchoupitoulas was better than described during my time as an owner of a unit there. The facility itself was always clean and well kept. My items were always kept at the ideal temperature to remain in good condition. The staff there is also great, with everyone being extremely friendly and helpful in the rare occasion I did have a minor issue or question, especially Ashley.","source":"Google","submissionTime":"2025-02-26T00:00:00","userName":"Lord-Byron C."},{"reviewId":"46762e03-89ef-4005-919c-d62508d9bfdc","range":0,"rating":1,"reply":"Thank you for your feedback, John. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Please feel free to reach out to us at (504) 383-9755 to discuss this further.","replyTime":"2025-02-26T07:53:00","review":"Rent increases are put through every couple of months. It is aggravating.","source":"Google","submissionTime":"2025-02-25T00:00:00","userName":"john r."},{"reviewId":"47832462-0ea4-41eb-903d-b6f6c39546c5","range":0,"rating":4,"reply":"We're pleased to hear that our office staff is always polite. Thank you for your review.","replyTime":"2025-02-24T09:46:00","review":"People in office are always very polite. Can be difficult dealing with the conditions imposed by the parent company","source":"Google","submissionTime":"2025-02-24T00:00:00","userName":"Samantha T."},{"reviewId":"9b7dffdf-65de-4c5b-a60a-c05c8ff22eed","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're privileged to have Ashley on our team. Thank you for sharing your experience with us, Dwayne.","replyTime":"2025-02-19T09:47:00","review":"Ashley was amazing and worked well with me","source":"Google","submissionTime":"2025-02-19T00:00:00","userName":"Dwayne J."},{"reviewId":"b9234f35-cd1b-4bb6-a82d-68d0b9fa489f","range":0,"rating":5,"reply":"We're honored to have provided you with a great experience at our Extra Space Storage location. Thank you for being a long-time customer and for your positive feedback.","replyTime":"2025-02-18T08:14:00","review":"Always a great experience. Clean and well maintained property. Manager Kirk Anderson, always available, friendly, and very helpful. Long time customer, very satisfied with my experience.","source":"Google","submissionTime":"2025-02-18T00:00:00","userName":"Rhett M."},{"reviewId":"3953a9b4-ebda-4c2e-b1fc-338e19bd71f1","range":0,"rating":5,"reply":"Thank you for your review. We sincerely value your feedback.","replyTime":"2025-02-18T09:28:00","review":"It was an easy experience.","source":"Google","submissionTime":"2025-02-18T00:00:00","userName":"Elizabeth M."},{"reviewId":"929a5862-d44b-428e-a131-fcf2ea3cc01e","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, M.J. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out if you need anything!","replyTime":"2020-01-30T19:13:00","review":"Management team is fabulous. Facility is very clean.","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"M.J. A."},{"reviewId":"ee4d341d-43dc-4621-9528-b7d21ba788d9","range":0,"rating":5,"reply":"We are honored to have provided good customer service to you, Sabrina! Thank you for your kind words.","replyTime":"2025-02-03T08:42:00","review":"Good customer service! Nice people!","source":"Google","submissionTime":"2025-02-03T00:00:00","userName":"Sabrina S."},{"reviewId":"401dcece-58d4-4857-adb5-39dbd697096b","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your amazing experience at Extra Space Storage. Thank you for your kind words!","replyTime":"2025-01-25T09:36:00","review":"Amazing service. Friendly. Safe","source":"Google","submissionTime":"2025-01-25T00:00:00","userName":"Kelly S."},{"reviewId":"b78b1d27-7724-4007-b2d1-659768d206f6","range":0,"rating":5,"reply":"We're honored to have provided you with a positive storage experience. Thank you for sharing your feedback!","replyTime":"2025-01-25T13:57:00","review":"After 4 years of storing my belongings at this facilty while living abroad and not laying eyes on said belongings I returned to find all of my stuff in good order, not disturbed in any way and in the same condition as I left it. Due to some special circumstances of retrieving my things I interacted with Assistant Manager Ashley Francis and found her to be super helpful, knowledgeable and easy to work with. Along with manager Kirk they showed that the staff at this facilty is top notch.","source":"Google","submissionTime":"2025-01-25T00:00:00","userName":"Alicia L."},{"reviewId":"f78a1282-60b3-4b3d-a5d1-1493e9e8fc31","range":0,"rating":5,"reply":"Your positive feedback on Ashley's service is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2025-01-24T13:07:00","review":"Ashley was a delight to work with today.  She was very patient, efficient and professional.","source":"Google","submissionTime":"2025-01-24T00:00:00","userName":"Elise A."},{"reviewId":"a917d05d-f2d4-42c1-97e4-96ed94bd685e","range":0,"rating":3,"reply":"Thank you for bringing this to our attention. We understand your concerns and would like to discuss this further. Please feel free to contact us at (504) 383-9755.","replyTime":"2025-01-18T15:10:00","review":"The facilities are nice but the way they go up on the monthly prices with only one month notice is crazy. My payment started at 75 and was about to be more than $250/month when I left.","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Lacey A."},{"reviewId":"2c683d51-31c9-4315-ab7f-cc36821df827","range":0,"rating":5,"reply":"Thank you for sharing your experience at Extra Space Storage. We're glad to hear Kirk was helpful and that you found our facility clean and well-kept.","replyTime":"2025-01-15T13:50:00","review":"Kirk at Extra Storage was  extremely helpful and pleasant to deal with. Facility is very new, clean and well kept. Would highly recommend.","source":"Google","submissionTime":"2025-01-15T00:00:00","userName":"Pam J."},{"reviewId":"e431e6fb-8526-49b5-8d03-2df5152cb436","range":0,"rating":5,"reply":"We're honored to have provided you with excellent service. Thank you for your feedback.","replyTime":"2024-12-08T10:26:00","review":"I really appreciate the service here. Kurt and Ashley is very helpful. They make sure everything is OK.","source":"Google","submissionTime":"2025-01-14T00:00:00","userName":"Renell C."},{"reviewId":"a11222ed-e7b4-4ff4-a46c-bd1e91bf6fd7","range":0,"rating":3,"reply":"We regret to learn about the issue with the lock. Please feel free to reach out to us at (504) 383-9755 for any further assistance. Thank you for your feedback.","replyTime":"2025-01-14T16:11:00","review":"Lock broke after opening door. Couldn’t reach anyone at the posted phone #. Had to leave unlocked overnight. Received new lock next day.","source":"Google","submissionTime":"2025-01-14T00:00:00","userName":"William W."},{"reviewId":"a5f4221b-b81b-49d3-8a57-1b0e57160594","range":0,"rating":5,"reply":"We're happy to hear Kirk was informative and helpful with your units. Thank you for sharing your experience with us!","replyTime":"2025-01-10T09:18:00","review":"Kirk was very informative and helpful with my units","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"Yehuda K."},{"reviewId":"f8f677f7-8666-4d7e-9576-e43a0f4bcf91","range":0,"rating":5,"reply":"Your positive experience is our priority. We are glad we could quickly assist you and make your moving day better. Thank you for sharing your feedback with us.","replyTime":"2025-01-08T10:37:00","review":"I booked the wrong location. The staff quickly moved me to the right location within a couple minutes. I was having a terrible day moving and packing before I got there, and they made it better!","source":"Google","submissionTime":"2025-01-08T00:00:00","userName":"Stuart D."},{"reviewId":"02bd5e62-0a6c-455b-9995-bf607b5b6b75","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are thrilled to hear about your wonderful experience with Kirk at our Extra Space Storage location. Thank you for sharing your top concerns and questions with us.","replyTime":"2024-12-20T08:22:00","review":"Kirk was AMAZING!  What a wonderful experience.  He answered all of my tough questions, reviewed full pricing, and took the time to listen to my top concerns with renting a storage unit.  This location although far down Tchoup, has a convenient gated entry with high ceilings if you own a tall vehicle.","source":"Google","submissionTime":"2024-12-19T00:00:00","userName":"Jeris"},{"reviewId":"41a2541e-4932-4275-b2da-0e67a46277c5","range":0,"rating":5,"reply":"Thank you, Ashon. Your rating means so much to us!","replyTime":"2024-10-14T21:27:00","review":"Clean and the customer service is amazing","source":"Google","submissionTime":"2024-12-18T00:00:00","userName":"Ashon D."},{"reviewId":"6a799443-eccc-462a-ac25-25d79f899551","range":0,"rating":5,"reply":"We are overjoyed to hear that Kirk is the best place for your Extraspace storage needs. Thank you for your feedback!","replyTime":"2024-12-18T09:26:00","review":"Kirk is the best place to get your Extraspace storage needs...","source":"Google","submissionTime":"2024-12-18T00:00:00","userName":"Mike A."},{"reviewId":"77835f81-8850-4b5a-a50c-619fc5ef8974","range":0,"rating":5,"reply":"We deeply cherish your positive feedback! Thank you for recognizing our clean and welcoming facility. Your satisfaction is our top priority.","replyTime":"2024-12-18T09:58:00","review":"Love this facility. Staff Always welcoming\nPolite. Property and units are always clean & order free. Keep up the good work ??","source":"Google","submissionTime":"2024-12-18T00:00:00","userName":"Shawn R."},{"reviewId":"38502dd8-f03e-4496-bffc-541db39941e4","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Kirk.","replyTime":"2024-12-14T09:53:00","review":"Kirk was so helpful and kind. Highly recommend working with him!!","source":"Google","submissionTime":"2024-12-14T00:00:00","userName":"Lauren S."},{"reviewId":"1a08f537-44b3-4897-97d4-f58b7bbec52c","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are glad to hear you had a good experience at Extra Space Storage. Thank you for sharing your thoughts.","replyTime":"2024-12-08T09:13:00","review":"Very good facility and the team working there is great especially Kirk who is always helpful and on top of things.","source":"Google","submissionTime":"2024-12-07T00:00:00","userName":"Joe O."},{"reviewId":"16b130c8-c3a9-40c8-afcc-375d95fd2e57","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear you found our facilities clean, climate-controlled, and secure. Thank you for sharing your experience with us.","replyTime":"2024-12-08T09:48:00","review":"ExtraSpace has clean, climate-controlled, and secure facilities. The online experience is easy to navigate, making it very easy to purchase and manage a unit. The staff has always been helpful when I had questions.","source":"Google","submissionTime":"2024-12-07T00:00:00","userName":"Gabriel J."},{"reviewId":"5a62b7dc-a781-4fda-894b-b4ff775ffb01","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Latoya. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-12T13:11:00","review":"I love this place good people","source":"Google","submissionTime":"2024-11-29T00:00:00","userName":"Latoya C."},{"reviewId":"366d9a7e-8638-4fa5-865f-75a0bf0935bf","range":0,"rating":5,"reply":"We're glad to hear that Ashley was great. Thank you for your feedback.","replyTime":"2024-11-23T10:40:00","review":"Ashley was great","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"Michael H."},{"reviewId":"9aa33f77-f51c-471e-870c-abcea0400ea7","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Ashley at Extra Space Storage.","replyTime":"2024-11-14T08:04:00","review":"Ashley was great!!","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"Michael J."},{"reviewId":"bb287105-f884-4601-8dac-b74bfe50bf37","range":0,"rating":5,"reply":"We genuinely admire your kind words about Kirk. Thank you for sharing your experience with us.","replyTime":"2024-11-14T11:37:00","review":"Kirk is a great guy. I appreciate your service.","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"D F."},{"reviewId":"49f103be-f0fc-4373-8619-57cba44d377d","range":0,"rating":5,"reply":"We're pleased to hear that you had a great experience with our customer service. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-27T13:20:00","review":"Thank you Ashley with your assistance.","source":"Google","submissionTime":"2024-11-05T00:00:00","userName":"Juan L."},{"reviewId":"b044f610-26ec-4c3f-b3a2-2266a4c9f99f","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, John! We are here for you if you need anything.","replyTime":"2024-10-24T18:02:00","review":"1. Nice, clean space,\n2. The most friendly and helpful staff,\n3. I’m thankful to trust my belongings to them","source":"Google","submissionTime":"2024-10-24T00:00:00","userName":"John J."},{"reviewId":"545f758a-b403-4316-b4d5-ee4fb7a94070","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Mr. Kirk at our Tchoupitoulas location. Thank you for sharing your feedback!","replyTime":"2024-10-17T09:12:00","review":"Mr. Kirk  at the Tchoupitoulas location is an absolute gem! He was very informative and helpful. Would recommend anyone to come in and see him if you have any questions.","source":"Google","submissionTime":"2024-10-17T00:00:00","userName":"Annie S."},{"reviewId":"0ebf1625-a457-470d-8d04-3d8ec9681fbb","range":0,"rating":5,"reply":"Hi Lee, thanks so much for your review! We are thrilled to hear your experience with Kirk was positive and are always here to help with your storage needs! Give us a call at (504) 383-9755 or stop by the office if you need anything!\n","replyTime":"2024-01-22T09:28:00","review":"This space is new, clean, and easily accessible. The staff, especially Kirk, who helped us sign-up today, were super helpful and nice. We could not have asked for a better experience. Plus, the pricing was adjusted to fit my budget.","source":"Google","submissionTime":"2024-10-10T00:00:00","userName":"Lee S."},{"reviewId":"e87b3585-d0cc-4a4e-ad73-3ab8beb21a1d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Curtis. We're delighted to hear that you found our team very helpful.","replyTime":"2024-10-09T08:04:00","review":"Very helpful","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Curtis M."},{"reviewId":"f281f3b4-c5d8-4957-9e18-a0de245d077d","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Kirk's professionalism and helpfulness are greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2024-10-02T13:51:00","review":"Kirk was very professional and helpful through the whole process","source":"Google","submissionTime":"2024-10-02T00:00:00","userName":"Reginald W."},{"reviewId":"8a687b69-1551-4d34-a0b2-cf506a7e629b","range":0,"rating":5,"reply":"Your review is appreciated. Kirk was incredibly pleasant and very helpful with setting up our account.","replyTime":"2024-09-30T14:53:00","review":"Kirk was incredibly pleasant and very helpful with setting up our account","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Josh P."},{"reviewId":"998dc7dc-1464-49b7-980b-e3332995cca5","range":0,"rating":5,"reply":"We're ecstatic to hear that you had a great experience with our on-site team. Communication is key, and we strive to make it easy for our customers. Thank you for sharing your feedback!","replyTime":"2024-09-27T15:56:00","review":"Folks are on site are great.  Communication is key and they do their best to make it easy","source":"Google","submissionTime":"2024-09-27T00:00:00","userName":"Colin M."},{"reviewId":"eaca370d-76ef-4894-bc62-6cf28518c889","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Agustin! Ashley and Kirk will be thrilled to hear your kind words. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-25T11:20:00","review":"Ashley and Kirk are great! Storage is the best I've had in New Orleans.","source":"Google","submissionTime":"2024-09-25T00:00:00","userName":"Agustin G."},{"reviewId":"e132cae9-5393-4047-8108-8a4cae60a8a1","range":0,"rating":5,"reply":"We genuinely admire your kind words about Mr. Kirk. Thank you for sharing your experience with us.","replyTime":"2024-09-20T14:24:00","review":"KIRK B ANDERSON IS THE BEST HE TOOK HIS TIME WITH ME HELP ME OUT TOLD ME ALL ABOUT THE RATES I love his  personality and really appreciate him. Thank you so much Mr Kirk","source":"Google","submissionTime":"2024-09-20T00:00:00","userName":"Brittany W."},{"reviewId":"6f551f17-da46-4ee0-a1c7-97b8323f374c","range":0,"rating":5,"reply":"We are elated to hear that you found our facility very clean and our management nice to deal with. Thank you for taking the time to share your positive experience with us.","replyTime":"2024-09-20T09:05:00","review":"Very Clean and Management was very nice to deal with. I like their cancel at any time policy too.","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Bob T."},{"reviewId":"b0b8aec8-d8ca-47b9-af55-92eef16723a6","range":0,"rating":5,"reply":"Thank you for your positive experience! We appreciate your feedback.","replyTime":"2024-09-07T11:19:00","review":"Everyone was great extra clean, and awesome worker","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"Joshua C."},{"reviewId":"6779f233-4eb2-49f7-bb1d-14ea35641d76","range":0,"rating":5,"reply":"We're delighted to hear that you found our units clean and of good quality. Thank you for your feedback!","replyTime":"2024-09-07T11:19:00","review":"Extra clean and good quality units with great customer experience","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"Equan A."},{"reviewId":"449c2350-f03e-4211-bba5-fca98dce69ef","range":0,"rating":5,"reply":"Thank you for your review, Robin. We're glad Ashley was able to assist you so well.","replyTime":"2024-09-03T10:55:00","review":"09/03/24\nCSR, Ashley is a lifesaver, she's resourceful, knowledgeable about the company, and with a positive insight about resolutions. All around great customer service. Way to go Ashley. Thanks for making my day.","source":"Google","submissionTime":"2024-09-03T00:00:00","userName":"Robin Y."},{"reviewId":"fd318d05-1348-4521-9e73-f0ce4749df75","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-09-02T07:07:00","review":"Super clean, safe, great hours, excellent helpful and knowledgeable staff. Kirk Anderson the store manager is awesome!  Such good advice and personable. Truly like a big brother to me.","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Del M."},{"reviewId":"96c3914c-e774-41b6-bc94-32eaeb79df64","range":0,"rating":5,"reply":"Thank you for the review, Dave. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. We look forward to working with you again in the future. Give us a call at 888-storage anytime.","replyTime":"2023-09-21T08:06:00","review":"Very helpful employees at this location, made my experience easy since I was coordinating from out of state. I will definitely use this facility located in NOLA- 4866 Tchoupitoulas St.","source":"Google","submissionTime":"2024-08-22T00:00:00","userName":"dave y."},{"reviewId":"aa8e5f52-ec4b-4a85-9bcc-96750cbddab3","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. We're glad to hear that our storage facility is well kept and very clean.","replyTime":"2024-08-20T09:11:00","review":"Well Kept And Very Clean","source":"Google","submissionTime":"2024-08-20T00:00:00","userName":"William W."},{"reviewId":"aef14200-6a88-4d7d-9a8d-4e52ede2cd6a","range":0,"rating":5,"reply":"Thanks for the positive feedback, Monet! We are glad Mr. Kirk was helpful and that you are happy with your clean unit and easy access.","replyTime":"2024-08-19T09:26:00","review":"Mr. Kirk was very helpful and informative during my process of moving. With the amazing hospitality shown from front desk I’m truly happy to be a customer. Clean unit with easy access.","source":"Google","submissionTime":"2024-08-19T00:00:00","userName":"monet l."},{"reviewId":"126a16bd-8c89-48b1-9d35-53df4315bceb","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Timothy! Please let us know if there's anything else we can do to assist you with your storage needs. ","replyTime":"2024-08-19T12:13:00","review":"My experience at Extra Space Storage can be explained as a very Cool and Clean Spacious Place! Mr Kirk is Awesome at what he does! No complaints here!","source":"Google","submissionTime":"2024-08-19T00:00:00","userName":"Timothy R."},{"reviewId":"96956f5f-3906-406f-b98c-de63443a8620","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Shmethe. We are delighted to hear that Kirk provided you with great customer service. We appreciate your input and are glad that Kirk was able to answer all your questions patiently and kindly. Feedback like yours helps us maintain our commitment to excellent service.","replyTime":"2024-08-19T14:07:00","review":"I just want to say thank you Kirk\nKirk was a pleasure to work with\nHe answered all my questions as I had many he was very patient and kind\nThank you great customer service","source":"Google","submissionTime":"2024-08-19T00:00:00","userName":"Shmethe W."},{"reviewId":"dab058ae-7205-4df5-81b2-d2f73742261f","range":0,"rating":5,"reply":"We're privileged to have provided you with a great experience, Joshua Manuel!","replyTime":"2024-08-17T08:08:00","review":"Thanks Kirk for a great experience!","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Joshua M."},{"reviewId":"15aba7eb-2a8a-45cc-8e0a-5d29a516d876","range":0,"rating":5,"reply":"Thank you for your positive feedback, Kimberly! We're glad Kirk has been helpful and supportive during your time with us.","replyTime":"2024-08-15T11:54:00","review":"The manager here, Kirk, has been extremely helpful and supportive since I’ve held storage here.","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Kimberly S."},{"reviewId":"4b745913-e571-4497-ae9f-668833b43baf","range":0,"rating":5,"reply":"We're thrilled to have helped you get settled in the unit. Thank you for choosing Extra Space Storage!","replyTime":"2024-08-15T14:32:00","review":"Thanks for helping me get settled in the unit","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Camora D."},{"reviewId":"0997e649-c77c-4af9-950e-f923df5c188f","range":0,"rating":5,"reply":"Thank you for the positive feedback, Pete! We're glad your experience was great!","replyTime":"2024-08-14T10:26:00","review":"Great experience!","source":"Google","submissionTime":"2024-08-14T00:00:00","userName":"Pete F."},{"reviewId":"8731ecad-3501-49ee-be7e-a2da3d9ae3c4","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Yolanda! We are thrilled to hear that you found our facility clean and our staff amazing, especially Kirk.","replyTime":"2024-08-10T08:07:00","review":"Facility is very clean and staff is amazing, Kirk!! Is very pleasant and friendly.","source":"Google","submissionTime":"2024-08-09T00:00:00","userName":"Yolanda L."},{"reviewId":"c56f8886-cacc-4242-9cfd-a8959e51bfaa","range":0,"rating":5,"reply":"We're delighted to hear that you had a positive experience during your tour of our facility. Thank you for your feedback, Keith.","replyTime":"2024-08-08T16:27:00","review":"Thank you for taking the time to walk me through a tour of your facility. It put me at ease in making the decision to downsize. Great customer service.","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Keith O."},{"reviewId":"543c5ca5-5d20-42c7-a3ba-1b9c4ad9eb57","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Rosalind! We're glad Kirk was able to assist you and provide a sense of security.","replyTime":"2024-08-08T16:55:00","review":"Comparing prices with other storage companies.  Kirk was welcoming,  answered all of my questions and gave me a  sense of security.","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Rosalind H."},{"reviewId":"14650687-d8d3-4fc8-88bd-2704340258c4","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing!","replyTime":"2024-08-07T16:43:00","review":"Great storage facility. It’s clean, new, spacious and secured. A bonus is the staff that really works with the customers. I recommend this storage facility to any and everyone.","source":"Google","submissionTime":"2024-08-07T00:00:00","userName":"Teedy W."},{"reviewId":"6d76f86d-bbbb-4418-b604-89f153b2b2b8","range":0,"rating":5,"reply":"We're overjoyed to hear that you had a positive experience with your annual renewal. Thank you for sharing your feedback!","replyTime":"2024-08-04T13:15:00","review":"The team was very helpful with my annual renewal.  Very happy that I was able to renew at the current rate.","source":"Google","submissionTime":"2024-08-04T00:00:00","userName":"Jodi Y."},{"reviewId":"9e7e6cfc-4134-4a2d-9306-d76b948b394e","range":0,"rating":5,"reply":"Thanks for the positive feedback, Øyvind Solås! We deeply cherish your kind words about Ashley's exceptional service.","replyTime":"2024-08-03T10:40:00","review":"This is probably the best one in town. Ashley is outstanding - She'll help you get into your storage u it even after hours.","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Øyvind S."},{"reviewId":"298cc92c-2039-4f60-b899-5b04191b12f4","range":0,"rating":5,"reply":"Thanks for your kind words, Nomita Joshi-Gupta! We are pleased to hear that Ashley and Mr. Kirk provided excellent service to you. Your feedback helps us improve.","replyTime":"2024-08-03T16:18:00","review":"Ashley is an incredibly kind and helpful person and she helped me through my needs. The storage space is well run, clean and professional. Mr. Kirk is very helpful and eager to make our space work for us. Great team!","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Nomita J."},{"reviewId":"8db23c12-38af-4a1f-9a17-f06e1b0d6b51","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with our great and friendly staff and Manager Ashley!","replyTime":"2024-07-27T10:27:00","review":"Great and friend staff and Manager Ashley!","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"Michael E."},{"reviewId":"a3a4686c-6fea-4a5a-a5fb-f6263647caf7","range":0,"rating":5,"reply":"We're delighted to hear that Kirk provided you with excellent service and helped you secure a great deal on a clean unit. Thank you for sharing your experience!","replyTime":"2024-07-24T12:39:00","review":"Kirk is awesome!!!  He followed up on our initial phone conversation and snatched me away from the facility down the street. I got great  deal on a clean unit. Thanks Kirk!","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"Linda H."},{"reviewId":"87ec7419-852c-456c-9e21-f868cf5995d8","range":0,"rating":5,"reply":"We are excited to hear that you found our service very detailed! Thank you for taking the time to leave a review.","replyTime":"2024-07-24T09:21:00","review":"Very detailed!!","source":"Google","submissionTime":"2024-07-23T00:00:00","userName":"kendreaka s."},{"reviewId":"5e810de0-1a13-439e-9147-8c6523290ade","range":0,"rating":5,"reply":"We genuinely admire your kind words about Mr. Kirk Anderson and our facility. We strive to provide top-notch customer service and a clean, convenient storage experience. Thank you for taking the time to share your positive feedback.","replyTime":"2024-07-12T13:01:00","review":"Mr. Kirk Anderson is a fantastic resource for self storage units and finding the right fit. He always takes the time to get it right, and he has you in and out of the office quickly. His customer service can’t be beat. Plus the facility is always clean and has carts available. The temperature in the climate controlled units stays cool, even in the hot summer months.","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"Christopher S."},{"reviewId":"9013b0e8-c2ba-4d5e-a555-7a5903c2c10a","range":0,"rating":1,"reply":"Please excuse any inconvenience you experienced with the price increase. We strive to provide competitive rates for our customers and we apologize for falling short in your case. Thank you for your feedback.","replyTime":"2024-07-13T07:16:00","review":"Will never rent space again with this company, after 3 months they just raised the price an extra 53 dollars. Once I received\nthe notice I immediately moved my stuff to another company just a mile away. I don't know what inflation charts they are looking at. Find another company.","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"rodolfo d."},{"reviewId":"b6a4105a-2b0c-4b25-a8b6-d16448297a82","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Mr. Kirk. We're happy to hear that he provided great help.","replyTime":"2024-07-11T08:54:00","review":"Mr. Kirk was great help","source":"Google","submissionTime":"2024-07-10T00:00:00","userName":"Donovan B."},{"reviewId":"53a1720e-55c0-4f26-aa85-af9706ac8849","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Denice! We're committed to providing excellent service and we're glad you had a positive experience renting with Mr. Kirk! Let us know if we can do anything else to assist with your storage needs.","replyTime":"2020-09-05T07:46:00","review":"I love the location & view!! The staff and Ms. Nieka, (I hope i done that right), but thank you for ya'll assistance??","source":"Google","submissionTime":"2024-07-05T00:00:00","userName":"Denice S."},{"reviewId":"455294cf-d516-4fde-8cf0-052cef3f9285","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Ashley at Extra Space on Tchoupitoulas. We're thrilled to hear that she was super helpful.","replyTime":"2024-06-21T16:08:00","review":"Ashley at Extra Space on Tchoupitoulas was super helpful, great experience!","source":"Google","submissionTime":"2024-06-21T00:00:00","userName":"Harry B."},{"reviewId":"aaaaa455-f4b7-4a4c-a4ec-eae431e96c1c","range":0,"rating":5,"reply":"We deeply cherish your positive feedback and are thrilled to hear that your experience at Extra Space Storage has been great. Thank you for choosing us for your storage needs.","replyTime":"2024-06-20T09:35:00","review":"Everything about our initial few days at Extra Space Storage has been great.  The gentleman that is our primary contact at the Tchop location could not be nicer or more professional.  So far we feel like this was an excellent choice for us.","source":"Google","submissionTime":"2024-06-20T00:00:00","userName":"Joe M."},{"reviewId":"0e381901-87c6-405a-b792-a75f6d38d54e","range":0,"rating":5,"reply":"Thank you for your positive feedback! We strive to provide excellent service and organization for our customers.","replyTime":"2024-06-18T09:36:00","review":"So kind and helpful, very well organized too!","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"colleen n."},{"reviewId":"2aff109a-a12d-4304-8134-4406d18a56fd","range":0,"rating":5,"reply":"Hi Vicki, thanks so much for your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kirk! Let us know if you need any future assistance.","replyTime":"2020-02-10T09:23:00","review":"Kirk was amazing- it was actually an enjoyable experience in that he was knowledgeable and friendly and helped us secure the perfect sized and priced unit.","source":"Google","submissionTime":"2024-06-12T00:00:00","userName":"Vicki V."},{"reviewId":"0dbf08bf-1b02-480a-b8b0-32e00ddc01a6","range":0,"rating":5,"reply":"Hi Elliot, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive!\r\n","replyTime":"2024-06-13T10:25:00","review":"Great Storage Facility, clean, easy to use. Wonderful staff who are always helpful","source":"Google","submissionTime":"2024-06-12T00:00:00","userName":"Elliot W."},{"reviewId":"57a73032-d6f0-4eed-bce9-8454cd60626c","range":0,"rating":1,"reply":"Your feedback is very important to our team, Lisa. We're sorry to hear you're unhappy with your experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. If you haven't already talked to someone about your rate increase, please call us at 888-storage so we can assist.\n\n","replyTime":"2024-06-02T11:51:00","review":"I will say I started off renting a unit here with absolutely no issues. Facility is clean and was new. I have a small unit that when I moved in, was affordable. This storage unit apparently does not want long term tenants and will raise your rent constantly to the point where it is absolutely unaffordable. I’m now paying close to $100 a month for a TINY 5x2. I called to inquire about why the rent has raised so high and the woman on the other line did not care. She was extremely rude and condescending and basically told me to move my stuff out if I don’t like it.\n\nThis place is a joke. You move in and they HOUND you to give them a 5 star review on Google. That’s probably why there’s so many generic 5 star reviews of this place. It’s far from 5 star service,.  And now at the end, this is how you’re treated. You’re priced out of the facility and the staff isn’t afraid to see you go.\nI’m currently looking for a new unit and I will NEVER suggest anyone to use Extra space storage or any of their facilities.\n\nYou’ve lost a loyal customer.","source":"Google","submissionTime":"2024-06-02T00:00:00","userName":"Lisa J."},{"reviewId":"f7698f49-ad23-4a97-85da-775edd101918","range":0,"rating":5,"reply":"Your positive experience is our top priority! We're thrilled to hear that Kirk and the staff were responsive and accommodating during your visit to our storage unit. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-31T10:15:00","review":"Kirk and the staff are responsive and accommodating. It makes going to the storage unit a pleasurable experience!","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Anastasia P."},{"reviewId":"9ca44c01-2326-4388-9a08-959f640e170b","range":0,"rating":5,"reply":"We're glad to hear that Kirk provided you with incredible customer service and a seamless reservation check-in process. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-30T12:56:00","review":"Kirk provided incredible customer service and the reservation checkin process was a breeze. Thank you!","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"Will B."},{"reviewId":"073396d7-bfe1-4e2a-af12-639b69699400","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Justin! We strive to provide excellent customer service at all times.","replyTime":"2024-05-24T15:36:00","review":"Very nice people! Good customer service.","source":"Google","submissionTime":"2024-05-24T00:00:00","userName":"Justin B."},{"reviewId":"4d5cec15-48a1-4b85-a027-3c6a6a279860","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-05-24T15:37:00","review":"Great place! Awesome AC","source":"Google","submissionTime":"2024-05-24T00:00:00","userName":"Rachael J."},{"reviewId":"6b772599-425b-4c65-b2f7-e18725b2063f","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Kirk provided you with excellent help. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-24T15:38:00","review":"Kirk gave me excellent help.","source":"Google","submissionTime":"2024-05-24T00:00:00","userName":"Adam T."},{"reviewId":"31014d70-426e-4742-bf59-09beb3065b65","range":0,"rating":5,"reply":"Hi David, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.","replyTime":"2021-03-17T09:09:00","review":"Great experience. Kirk the manager was amazing and very helpful! Always smiling and eager to help! Facility is immaculate!","source":"Google","submissionTime":"2024-05-16T00:00:00","userName":"David B."},{"reviewId":"4399758e-6ee3-47a5-874a-7eb1d45d50e0","range":0,"rating":5,"reply":"We deeply respect your feedback and are thrilled to hear that you had a great experience with our customer service. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-16T10:18:00","review":"Great customer service!","source":"Google","submissionTime":"2024-05-16T00:00:00","userName":"Kenneth S."},{"reviewId":"b20b98f0-f5cc-4527-9afd-0d7e2b5b979d","range":0,"rating":5,"reply":"Hi Logan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 383-9755 or stop by the office if you need anything!\n","replyTime":"2023-11-07T13:53:00","review":"Best customer service ever they where very helpful","source":"Google","submissionTime":"2024-05-10T00:00:00","userName":"Logan D."},{"reviewId":"14fca8eb-a4db-4436-857c-92a828704d68","range":0,"rating":5,"reply":"Thank you for your 5-star review, Aidan. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2024-05-10T11:43:00","review":"Love this place! They treat me right!!","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"Aidan B."},{"reviewId":"3d591a70-4963-4217-952a-07619426b79b","range":0,"rating":5,"reply":"Thank you for the kind words, Lamont! We're glad Kirk was able to assist you with your unit spaces and pricing. We appreciate your feedback! We're always here to help with any of your storage needs at 888-storage. ","replyTime":"2024-05-10T14:18:00","review":"10/10!!! Knows what he’s doing and the kindest heart at the ExtraStorage Space business!!! Really helped us with changing our unit spaces, advice on pricing, and much more. Thank you Kirk!!!","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"Lamont C."},{"reviewId":"e51e258c-e877-49b5-9a1d-83c11decbe71","range":0,"rating":5,"reply":"Hi Kevin, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're always here to help if you need us, feel free to reach out at 888-storage!","replyTime":"2024-05-06T14:27:00","review":"Clean and well maintained facility. Helpful and kind staff were available to assist with our move in. Overall very good experience storing our belongings while temporarily renting and looking for new house.","source":"Google","submissionTime":"2024-05-06T00:00:00","userName":"Kevin S."},{"reviewId":"92593d36-9d4a-4819-8573-f989d65d3f53","range":0,"rating":2,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Buyer Beware. We love the location and facility however we were surprised with a 75% increase in our monthly rate after only three months of signing up. I requested a call from the manager to discuss and was never contacted. Sadly we will be relocating our belongings which, as you can imagine, is quite frustrating. I feel this was a bait and switch.","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Megan D."},{"reviewId":"4b462b6f-1411-47f9-afc8-57f2927cebb1","range":0,"rating":5,"reply":"Thank you for the kind words, Stan. We're glad our Kirk was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2024-04-23T10:52:00","review":"Kirk was great and helped me out!","source":"Google","submissionTime":"2024-04-22T00:00:00","userName":"Stan O."},{"reviewId":"41d21e2b-b555-4e68-b22b-2a3f0f5f523b","range":0,"rating":5,"reply":"Hi Lauren, thanks so much for your review! We are thrilled to hear your experience with Kirk was positive and are always here to help with your storage needs! Give us a call at (504) 383-9755 or stop by the office if you need anything!\n","replyTime":"2024-04-19T12:09:00","review":"I had a wonderful experience at this location. I was met at the desk by Mr. Kirk, who was very helpful and knowledgeable of the offered storage units. I am military member moving to the area, and I was looking for temporary storage. Mr. Kirk helped through the process and made me feel a lot less stressed about moving. The process was seamless, and the customer service was fantastic. Thank you, Mr. Kirk. I will be referring my military members to this location if they are in need of a storage unit.","source":"Google","submissionTime":"2024-04-18T00:00:00","userName":"Lauren A."},{"reviewId":"d8d4765e-e953-4020-b466-3a43fa870929","range":0,"rating":5,"reply":"We think Kirk is great too! Thanks for the positive review, Agustin. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2024-04-12T12:04:00","review":"Kirk, was amazing. If you're not storing your valuables at this location, something is wrong with you. Customer service was top notch and left there confidently that might equipment is going to be safe.","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Agustin G."},{"reviewId":"721ea4c2-5b2d-437c-9e34-01a68eb83049","range":0,"rating":5,"reply":"Thanks for the awesome review, Dave! We work hard to meet the expectations of our customers, and we're happy to hear Kirk hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 383-9755 if you need anything.","replyTime":"2024-04-06T12:57:00","review":"Kirk was very pleasant and informative. I came back 15 minutes with my son to rent a unit because of the excellent experience. Thank you Kirk.","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Dave O."},{"reviewId":"0f3d7f2d-ec41-4fb4-a40a-edc12eeb2d51","range":0,"rating":5,"reply":"Thank you for your review, Margaret! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-18T09:14:00","review":"Always Clean, easy access, secure, pleasant staff.","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"Margaret C."},{"reviewId":"6ef9102f-75fa-4aee-9ffb-0b139e194d92","range":0,"rating":5,"reply":"Thank you for the excellent rating, Stephanie! We're happy we were able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.","replyTime":"2024-02-15T15:34:00","review":"Great people to deal with! Would definitely use them again!","source":"Google","submissionTime":"2024-03-17T00:00:00","userName":"Stephanie L."},{"reviewId":"009880d2-c3e9-432d-96e5-75061d7ce90a","range":0,"rating":5,"reply":"Thank you for the review, Kimberly! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're always here to help with any of your storage needs at 888-storage.","replyTime":"2024-03-17T09:57:00","review":"The service was super fast, friendly and informative. My experience was a positive one.","source":"Google","submissionTime":"2024-03-16T00:00:00","userName":"Kimberly W."},{"reviewId":"a65d020d-cd14-4f6c-bc47-31225de01fc5","range":0,"rating":5,"reply":"Hi Missy2gold, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-12-27T12:50:00","review":"Excellent customer service and very clean. This location is the best, after a year it still very clean and well maintained. Adequate lighting and parking","source":"Google","submissionTime":"2024-03-16T00:00:00","userName":"Missy2gold"},{"reviewId":"da12b5c4-41ce-42cd-b5eb-18376bda0458","range":0,"rating":5,"reply":"We think Kirk is great too! Thanks for the positive review, Isi. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-03-11T17:43:00","review":"Kirk was awesome and super friendly and made everything very easy","source":"Google","submissionTime":"2024-03-09T00:00:00","userName":"Isi M."},{"reviewId":"8a3fb225-8454-4daa-9030-5d4e9e1291f7","range":0,"rating":5,"reply":"We're so excited to have you back at Extra Space Storage, Kacey. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! As always, give us a call if you need anything at 888-storage.","replyTime":"2024-03-04T14:54:00","review":"Second time using these guys and service, cleanliness, and access all can't be best!","source":"Google","submissionTime":"2024-03-02T00:00:00","userName":"Kacey H."},{"reviewId":"83710b5e-5ce3-403c-8c0d-8857b8139bee","range":0,"rating":5,"reply":"Thank you, Brennan. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2024-02-29T07:44:00","review":"Amazing service","source":"Google","submissionTime":"2024-02-28T00:00:00","userName":"brennan m."},{"reviewId":"bc0bfa8f-d0bf-4194-b501-6a6428915cdb","range":0,"rating":5,"reply":"Hi Wilmer, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Neika! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-02-27T16:00:00","review":"Thanks Neika","source":"Google","submissionTime":"2024-02-27T00:00:00","userName":"Wilmer R."},{"reviewId":"05f39ae6-b728-40b3-aeb2-1902d28fa46f","range":0,"rating":5,"reply":"Thank you for the kind words, Dominique! We're committed to providing excellent customer service. Email us at customerservice@extraspace.com if you need anything!\n","replyTime":"2023-02-27T10:07:00","review":"Great customer service. Neika was the best.","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"Dominique C."},{"reviewId":"efc614dd-0097-4647-9319-0cd34490f4db","range":0,"rating":5,"reply":"Thank you for your kind words, Maxwell. Security is our top priority and we appreciate that you have trusted us with your belongings! Please call us at 888-storage whenever you need us.","replyTime":"2024-02-22T11:26:00","review":"ExtraSpace Storage gave us a perfect experience. Trust, safety, and great customer service. Neika, the store manager, is fantastic.","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"Maxwell G."},{"reviewId":"5824ba9b-b1e2-41b6-84ee-d0d8b32c754d","range":0,"rating":5,"reply":"Thank you for the kind words, Willie. We're glad Neil was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2024-02-21T07:55:00","review":"Thank you Neil’s","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"Willie H."},{"reviewId":"c2be9c62-6eef-4fb7-8a6a-42c570300a01","range":0,"rating":5,"reply":"Thank you for your 5-star review, Nick. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  \n","replyTime":"2024-02-16T11:10:00","review":"Best storage unit around","source":"Google","submissionTime":"2024-02-16T00:00:00","userName":"Nick A."},{"reviewId":"6485a98c-f00a-43d4-8117-7c0a147d5e3d","range":0,"rating":5,"reply":"Hi John, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Please stop by the office or contact us at 888-storage if you have any questions! \n\n","replyTime":"2024-02-16T11:34:00","review":"I run a moving company and we frequently move things for customers at this location. It’s a very well-run location that is always clean and accessible any time I’ve been there. Staff is friendly and accommodating. I highly recommend this facility to anyone who asks","source":"Google","submissionTime":"2024-02-16T00:00:00","userName":"John S."},{"reviewId":"c3cc0cae-3fd3-45ba-b600-456694004bfe","range":0,"rating":5,"reply":"Thank you for the kind words, James. We're glad Neika was knowledgeable and as helpful as can be! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2024-02-10T12:46:00","review":"I met with Neika Thompson at the 4866 Tchoupitoulas St. location. She was extremely knowledgeable and showed me the facility and answered all of my questions. She was extremely pleasant and when the time comes to put things in storage I’ll be using this location.","source":"Google","submissionTime":"2024-02-09T00:00:00","userName":"James D."},{"reviewId":"48d2a19a-6efa-4e5d-99cd-b0fe7db8040a","range":0,"rating":3,"reply":"Thanks for sharing your feedback with our team, Lola. When our availability is low for select sizes and types of units we do not offer reservations for those select units. We are sorry to hear that this wasn't explained clearly to you. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.","replyTime":"2024-02-04T11:13:00","review":"This move has been a series of disappointments and to the point of being mislead. I rented a storage unit the last time 20 years ago and things have certainly changed sine then. I had to trouble then and I checkout that former location only to find they had terrible reviews. I chose this one because their reviews were the best I had seen. I was immediately disappointed. First thing was they told me there was no such thing as a reservation, it's first come firsst serve. Why even take a reservation if you are not going to honor it? So, of course they didn't have the unit I wanted when I got there. They were able to accommodate me, however. Don't bother to make a reservation, they will give your unit away. Secondly, the price they quote you is bogus too as they want to stick you will an expensive protection policy. The policy they wanted me to get was $160 a month, that's  more than the price of the unit. I took the minimum, which still make the unit more than I wanted to pay. So beware, your price will go us as soon as you walk in the door.","source":"Google","submissionTime":"2024-02-04T00:00:00","userName":"Lola J."},{"reviewId":"085b65d0-ac4c-4e98-a1f5-6db48f0081c0","range":0,"rating":5,"reply":"Thank you, Alexis. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2024-02-01T10:30:00","review":"amazing experience!","source":"Google","submissionTime":"2024-02-01T00:00:00","userName":"Alexis T."},{"reviewId":"dc847f67-3a90-4b78-b723-a4042a740e2d","range":0,"rating":5,"reply":"Hello, Daquine. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2024-01-28T15:43:00","review":"It really is a great space! Awesome!","source":"Google","submissionTime":"2024-01-27T00:00:00","userName":"Daquine H."},{"reviewId":"19a49ed3-1bdd-4e3a-baa9-963fbf2c097e","range":0,"rating":5,"reply":"Thank you for the kind words, Trevor! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-26T12:01:00","review":"Awesome service and communication!!","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Trevor B."},{"reviewId":"d010e6bc-9da5-48c8-87a3-49a8f6fc894e","range":0,"rating":5,"reply":"Thank you for the review, Brooke! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-26T15:31:00","review":"Very helpful and efficient staff!","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Brooke W."},{"reviewId":"8b60d145-58b2-466d-ae73-8db0e4fb2dd9","range":0,"rating":5,"reply":"Thank you, Geri. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2024-01-25T10:55:00","review":"Great place. Great people.","source":"Google","submissionTime":"2024-01-25T00:00:00","userName":"Geri W."},{"reviewId":"3c941534-d6c0-48bb-8eea-2cbcbc30a1f9","range":0,"rating":5,"reply":"Thank you for the kind words, Cory! We're committed to providing excellent customer service. We are available at 888-storage whenever you need us!\n","replyTime":"2024-01-24T17:09:00","review":"Great customer service","source":"Google","submissionTime":"2024-01-24T00:00:00","userName":"Cory e."},{"reviewId":"8e11ff06-0291-42c5-ad05-c2b38a7a775b","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Max! We're so happy to hear our team was able to make your rental process hassle-free! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-01-22T09:15:00","review":"Hassle free. Courteous.","source":"Google","submissionTime":"2024-01-21T00:00:00","userName":"Max M."},{"reviewId":"b1d8c2d7-1444-404b-b30d-859a30a14bb9","range":0,"rating":5,"reply":"Thank you for the kind words, Brianna. We're glad Neika was friendly and great at keeping our property clean! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2024-01-20T14:56:00","review":"I will definitely be using this location of Extra Space again! Neika made the process so pleasant and seamless. She is so friendly and truly values customers. The location is well maintained, clean, and easy to use. A perfect experience!","source":"Google","submissionTime":"2024-01-20T00:00:00","userName":"Brianna P."},{"reviewId":"0109bdcd-0fc1-4b08-bef4-bb9b2fbb1e82","range":0,"rating":5,"reply":"Hi Ashley, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2024-01-20T15:16:00","review":"Clean and very teachable all the way around … love it","source":"Google","submissionTime":"2024-01-20T00:00:00","userName":"Ashley F."},{"reviewId":"22a57e91-1fae-431f-9af5-c9be81887857","range":0,"rating":5,"reply":"Hi Joseph, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-01-19T11:25:00","review":"Very friendly, super clean","source":"Google","submissionTime":"2024-01-19T00:00:00","userName":"Joseph V."},{"reviewId":"30d32d6d-8a81-4b8c-b194-9383f052303b","range":0,"rating":5,"reply":"Hi Keionna, thanks so much for your review! We are thrilled to hear your experience was the best. We're glad Kirk is very pleasant and his customer service is nothing short of amazing. Don't hesitate to reach out to us at 888-STORAGE if you need anything!","replyTime":"2021-12-16T12:13:00","review":"The best experience I have had in a very long time with any business. Kirk is very pleasant and his customer service is nothing short of amazing. I will definitely return to Extra Space if I need to and I hope Kirk will be there to help me. Thanks again Kirk!!! As usual the service was awesome. Kirk is always going above and beyond to assist. I have referred my family and friends to him and extra space. Once again Kirk has been awesome. He goes above and beyond.\nUpdate: 01/19/24\nOnce again I need a space for my son and I contacted Kirk. He went above and  beyond to help me find the perfect unit. I will forever use Extra Space Storage as long as Kirk is there. Kirk is definitely an asset!  Thank you so much Kirk!","source":"Google","submissionTime":"2024-01-19T00:00:00","userName":"Keionna J."},{"reviewId":"1c1c0f95-9a65-46ac-8bdf-b38be2e36a2e","range":0,"rating":5,"reply":"Hello, Gerald. Thank you for the review. We're so glad Neik could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2024-01-17T15:40:00","review":"I looked all over for a storage and I’m happy to be considering this site. Neik was very nice, helpful, and knowledgeable.","source":"Google","submissionTime":"2024-01-17T00:00:00","userName":"Gerald"},{"reviewId":"dc6bbd9e-b39f-4c8c-b8b3-4f801e116fa8","range":0,"rating":5,"reply":"Hi Greg, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-01-14T16:02:00","review":"This place was very clean. The staff was very friendly and helpful.","source":"Google","submissionTime":"2024-01-13T00:00:00","userName":"Greg D."},{"reviewId":"706ca770-0d14-46c7-9d5f-fb0e5b314ced","range":0,"rating":5,"reply":"Thank you for your kind words, Andrew. Security is our top priority and we appreciate that you have trusted us with your belongings! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-01-12T17:21:00","review":"Safe, secure, and convenient, along with excellent customer service. Would highly recommend.","source":"Google","submissionTime":"2024-01-12T00:00:00","userName":"Andrew S."},{"reviewId":"84a08cd3-ccfe-4348-a444-7ba4d07087a3","range":0,"rating":5,"reply":"Wow, thank you for the great rating Joyce! We are so happy you had a great experience with Extra Space Storage. If you have any questions, let us know at customerservice@extraspace.com. ","replyTime":"2024-01-12T18:38:00","review":"Great location, excellent service from both Kirk and Neika!! Thank you","source":"Google","submissionTime":"2024-01-12T00:00:00","userName":"JOYCE S."},{"reviewId":"4020dadc-a552-419e-bc0d-e2fc295e9947","range":0,"rating":5,"reply":"Hi Marisa, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 383-9755 or stop by the office if you need anything!\n","replyTime":"2024-01-12T08:16:00","review":"Great storage facility! Feels safe and secure and is always clean and operational. Customer service is top notch. We needed another unit and Neika made the process so seamless! Thank you!","source":"Google","submissionTime":"2024-01-11T00:00:00","userName":"Marisa R."},{"reviewId":"18004e0e-9a39-4fe6-9370-71aa9ffb80eb","range":0,"rating":5,"reply":"Josh, we are so happy to hear that Kirk could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or call 888-storage if you need anything.","replyTime":"2024-01-10T16:25:00","review":"Kirk is the man. Easiest guy to talk to and got me taken care of in 5 minutes. Highly recommend working with him.","source":"Google","submissionTime":"2024-01-10T00:00:00","userName":"Josh L."},{"reviewId":"6a8087aa-1ffc-494a-8017-d4bf820c5750","range":0,"rating":5,"reply":"Thank you for the review, Tommy! We pride ourselves on having a friendly, accommodating staff and are so happy Kirk was able to assist you! Please call us at 888-storage if you need anything.","replyTime":"2024-01-10T16:17:00","review":"Kirk was extremely helpful! He gave us great service and made our experience super easy. Appreciate him and extra space storage!","source":"Google","submissionTime":"2024-01-10T00:00:00","userName":"Tommy M."},{"reviewId":"f28c30b1-7d3e-402f-8523-b164b81d0de5","range":0,"rating":5,"reply":"Thank you for the excellent rating, Will! We're happy Kirk was able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.","replyTime":"2024-01-10T16:16:00","review":"Kirk is the man! Super helpful and easy to work with. Best storage in New Orleans.","source":"Google","submissionTime":"2024-01-10T00:00:00","userName":"Will M."},{"reviewId":"f6924ac2-1415-4eb4-83df-2da31c5bda7c","range":0,"rating":5,"reply":"Thank you for the kind words, Shevay. We're glad Neika was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2024-01-10T08:01:00","review":"Thanks Neika","source":"Google","submissionTime":"2024-01-09T00:00:00","userName":"Shevay C."},{"reviewId":"efa2e002-e8ec-4e24-af22-26c15bc6f41b","range":0,"rating":5,"reply":"Thanks for the awesome review, Rhys! We work hard to meet the expectations of our customers, and we're happy to hear Neika impressed you with a great attitude! Please call us at 888-storage if you need anything.","replyTime":"2024-01-03T10:01:00","review":"Neika was fabulous. Helpful, professional, and full of light. Thank you, Neika!","source":"Google","submissionTime":"2024-01-02T00:00:00","userName":"Rhys L."},{"reviewId":"033e1143-4058-4dc2-9a4b-e5a4b464da7f","range":0,"rating":5,"reply":"Hi Charles, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 383-9755 or stop by the office if you need anything!\n","replyTime":"2024-01-01T09:31:00","review":"Great facility and very helpful staff!","source":"Google","submissionTime":"2023-12-31T00:00:00","userName":"Charles G."},{"reviewId":"ea3ebc18-7b58-4a89-bb55-aa149a3a1a79","range":0,"rating":5,"reply":"Thank you for the review, Edward! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-12-29T07:58:00","review":"Clean space with nice, friendly staff.","source":"Google","submissionTime":"2023-12-28T00:00:00","userName":"Edward L."},{"reviewId":"3ac82bd5-93eb-4d3d-bad6-8fcf8f2167b4","range":0,"rating":5,"reply":"Thank you for the kind words, Tanesha! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n\n","replyTime":"2023-12-28T07:38:00","review":"Love this location, great service..","source":"Google","submissionTime":"2023-12-27T00:00:00","userName":"Tanesha T."},{"reviewId":"87903b11-5f6c-48b4-9ba0-a59e3165146d","range":0,"rating":5,"reply":"Thank you for your 5-star review, Eric. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  \n","replyTime":"2023-12-28T08:08:00","review":"Great place to store your Merchandise","source":"Google","submissionTime":"2023-12-27T00:00:00","userName":"eric l."},{"reviewId":"089b9939-d0b8-4c60-a5dd-fe9a1c352f9f","range":0,"rating":5,"reply":"Thank you, Nyah. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2023-12-28T08:17:00","review":"Great service","source":"Google","submissionTime":"2023-12-27T00:00:00","userName":"Nyah"},{"reviewId":"62c57832-a439-4306-9339-9460d80df0d1","range":0,"rating":5,"reply":"Hi Deborah, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! It's great that Neika has been amazing and responsive. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2023-12-09T07:47:00","review":"Exceptional customer service, sparkling clean facility and ample room. Got 2 units, GREAT pricing!  Elevators and flat bed carts were so helpful are always available!  Thank you to the amazing team at this facility! Neika, the agent, is amazing!!! She’s so responsive, exceptional customer service driven!","source":"Google","submissionTime":"2023-12-08T00:00:00","userName":"deborah L."},{"reviewId":"aed5a6b3-da12-4545-a6e6-dcb4de3b80f2","range":0,"rating":5,"reply":"Thank you for your feedback, Frannie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something!","replyTime":"2023-12-04T15:35:00","review":"I can’t recommend this location enough. The staff is always friendly on the phone and in person, it’s a convenient location, and the place is secure. It was never crowded when I moved things in or out during the year and a half that I had my unit. Five stars all around.","source":"Google","submissionTime":"2023-12-04T00:00:00","userName":"Frannie L."},{"reviewId":"9126d525-38b8-4807-9d44-2d49b4dad864","range":0,"rating":5,"reply":"Hello, Takia. Thanks for the positive feedback. We're so happy we have customers like you. Please call (504) 383-9755 if you have any questions. ","replyTime":"2023-11-16T18:47:00","review":"Great customer service! 10/10 business","source":"Google","submissionTime":"2023-11-16T00:00:00","userName":"Takia T."},{"reviewId":"97c132e3-f503-4def-ad66-b0e6e7573b27","range":0,"rating":5,"reply":"Thanks, Cheyenne! We're so happy you had a positive experience with Extra Space Storage. Stop by our office if you need anything in the future! ","replyTime":"2023-11-16T18:44:00","review":"Neika has great customer service!","source":"Google","submissionTime":"2023-11-16T00:00:00","userName":"Cheyenne C."},{"reviewId":"58dc913f-9a0c-4946-a9bd-f35d371c04cb","range":0,"rating":5,"reply":"Thank you for your 5-star review, Alexandria. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2023-11-16T18:43:00","review":"She was such a great person to meet there! Made me feel so welcomed and was so helpful !","source":"Google","submissionTime":"2023-11-16T00:00:00","userName":"Alexandria T."},{"reviewId":"70d7a83f-a37e-4d54-9e84-6bcf1108b2fa","range":0,"rating":5,"reply":"Thank you for the excellent rating, Woods! We're happy we were able to provide a smooth rental experience. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!","replyTime":"2023-11-06T12:55:00","review":"I had an excellent moving process with this facility. Management was extremely accommodating and helpful throughout the entire process. Cannot recommend enough! Five stars to all members of this location!","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"woods n."},{"reviewId":"4db3cf2e-65fd-4578-ac52-9cfe2997494e","range":0,"rating":5,"reply":"Hi Alison, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 383-9755 or stop by the office if you need anything!\n","replyTime":"2023-11-07T15:49:00","review":"Amazing customer service!! The website was so easy to navigate to find what I needed. As I was checking out and just starting to look at the lease agreement to answer any last questions Neeka from the office called to check in. She coached me the rest of the way through and was truly a pleasure to work with!","source":"Google","submissionTime":"2023-11-04T00:00:00","userName":"Alison M."},{"reviewId":"67f9c338-1d2e-4c29-862a-b79275e7a258","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ab. We are glad Neika was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-11-03T16:06:00","review":"Neika went over and beyond helping me with my unit and understanding my needs. Her customer service is TOP NOTCH. I would refer people to this company because of Neika's customer service","source":"Google","submissionTime":"2023-11-03T00:00:00","userName":"AB S."},{"reviewId":"5e6dcd19-9cdf-47fa-8da1-06bde8fad411","range":0,"rating":5,"reply":"Thanks for the awesome review, Tomesha! We work hard to meet the expectations of our customers, and we're happy to hear Miss Neikawas was kind and assisted you with your storage needs. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.","replyTime":"2023-11-01T08:20:00","review":"From day one I have always received the best customer care from the staff at the Tchoupitoulas Street store. Miss Neika was very kind in assisting me with my needs and moving forward I hope to have the experience of meeting her again on the premises at the  Tchoupitoulas Street-Extra Space Storage facility.","source":"Google","submissionTime":"2023-10-31T00:00:00","userName":"Tomesha C."},{"reviewId":"7dd54cb1-8602-4589-a0d4-3c0205b10b87","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jay! We're happy Neika was able to provide a smooth rental experience. We're grateful to have you as a customer. Call us at 888-storage if you need any assistance.","replyTime":"2023-10-31T10:19:00","review":"Very clean facilities climate controlled and reasonably priced. Neika was friendly, professional and helpful. The process signing up was pretty quick and easy. Would recommend!","source":"Google","submissionTime":"2023-10-30T00:00:00","userName":"Jay H."},{"reviewId":"242909a9-153d-4099-b1e2-e29ed3a172fd","range":0,"rating":5,"reply":"Thank you for the kind remarks, Greg! We're so happy to hear we have your recommendation! If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility.","replyTime":"2023-10-27T16:10:00","review":"My experience with Extra Space Storage and their employees was very impressive. Everyone was polite and friendly and helpful. I would recommend them.","source":"Google","submissionTime":"2023-10-27T00:00:00","userName":"Greg"},{"reviewId":"78755cd9-1f5f-45ec-b79e-2925c932bb33","range":0,"rating":5,"reply":"Hello, Dante. Thank you for the review. We're so glad Kirk was helpful and you had a great experience! If you have any questions, let us know at 888-storage.","replyTime":"2023-10-25T08:29:00","review":"Great experience at store #7145 with Kirk he was very helpful","source":"Google","submissionTime":"2023-10-25T00:00:00","userName":"Dante M."},{"reviewId":"cb6ea7e8-4832-444f-97f6-3841eeaf0b48","range":0,"rating":5,"reply":"We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer, Thomas! Call us at 888-storage if you have any questions or need assistance with your rental! \n\n","replyTime":"2023-10-24T13:15:00","review":"I was enormously pleased to be at this spiffy facility and in particular with the help provided by Meika—huge thanks for you niceness and professionalism!","source":"Google","submissionTime":"2023-10-24T00:00:00","userName":"Thomas B."},{"reviewId":"efd1ca5d-65c2-4f0c-8ad7-e4007204e6e5","range":0,"rating":5,"reply":"Martin, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.\n ","replyTime":"2023-07-20T14:51:00","review":"Great website that made it super easy to get a unit and use it right away, on Sunday. Got a follow-up call on Monday morning to welcome us in and see if we had any questions or need any help - I had none. That's how easy they make it. The facility is amazing as well.\nThree months later of using the unit - I had an account concern and so I called the office - it was addressed immediately  to my full satisfaction - just a great customer service! Thank you.","source":"Google","submissionTime":"2023-10-13T00:00:00","userName":"Martin P."},{"reviewId":"535f7956-ab0d-46e9-8e23-4623e28d63db","range":0,"rating":5,"reply":"Thank you for your positive review, Debbie! We're glad to hear that Curt at Extra Space Storage has consistently provided you with excellent customer service. If there's anything we can do in the future to keep your experience great, please let us know by emailing us at customerservice@extraspace.com. Our team is always happy to help. ","replyTime":"2023-10-13T13:20:00","review":"Curt at Extra Storage is and always have been awesome in providing amazing customer service, he professional, kind and always pleasant. Thanks Curt. Check Extra Storage out on Tchoupitoulas","source":"Google","submissionTime":"2023-10-13T00:00:00","userName":"Debbie D."},{"reviewId":"d6419b07-c001-42ef-bb63-d328fdb683b7","range":0,"rating":5,"reply":"We appreciate you taking the time to leave a rating, Fulla! Your feedback means a lot to our team. Give us a call at 888-STORAGE if you need any future assistance.","replyTime":"2023-10-13T15:14:00","review":"That best storage unit place in the Nola city. Neika and Kirk are sooo nice","source":"Google","submissionTime":"2023-10-12T00:00:00","userName":"Fulla"},{"reviewId":"17f4c0ae-cc74-42ed-babb-fe0f4427482d","range":0,"rating":5,"reply":"Thanks for the awesome review, C! We know our customers value accessible facilities and helpful staff so we do our best to provide that! We are glad Neika hit the mark for you. Don't hesitate to stop by the office or contact us at (504) 383-9755 if you need anything.","replyTime":"2023-07-25T14:01:00","review":"Facility is very nice and easy to navigate. Neika was excellent and very very helpful. She made my experience here easy and smooth","source":"Google","submissionTime":"2023-10-07T00:00:00","userName":"C M."},{"reviewId":"f2452d05-7647-4347-8a07-a31f75afcc62","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review, Katherine. We're so happy to hear that your experience with the quality of the facility has been positive. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. If you ever need any help with your rental, come by the office or call us at 888-storage. ","replyTime":"2023-10-04T09:17:00","review":"If you need to use storage, this is the place to go. Climate controlled with working elevators. Always have wheeled carts available. It’s perfect for business use because you can be in and out of there in just a few minutes getting or putting away merchandise. The staff is also fantastic and helpful. No hidden fees and they don’t raise the price without your knowledge. Way better than public storage.","source":"Google","submissionTime":"2023-10-04T00:00:00","userName":"Katherine S."},{"reviewId":"54633390-eb81-4e48-96f9-7a625fe861df","range":0,"rating":5,"reply":"Hello, Michelle. Thank you for the review. We're so glad Kenya could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-10-02T10:52:00","review":"Thanks Kenya for your help in looking for a storage unit","source":"Google","submissionTime":"2023-10-02T00:00:00","userName":"Michelle O."},{"reviewId":"09f3c2d0-f418-4c05-ac4c-c7fa172335d0","range":0,"rating":5,"reply":"Hello, William. Thank you for the review. We're so glad Neika could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-09-28T12:01:00","review":"I love the storage here and Neika is so nice","source":"Google","submissionTime":"2023-09-28T00:00:00","userName":"William S."},{"reviewId":"177b8d03-3f85-4a6b-ba3f-22c77c4fca93","range":0,"rating":5,"reply":"Thank you for the review, Talise! We pride ourselves on having a friendly, accommodating staff and are so happy Kirk and Neika were able to assist you! If you have any questions, let us know at 888-storage.","replyTime":"2023-09-28T12:04:00","review":"the people here are so nice. Neika is a great worker and so is Kirk. Great storages too.","source":"Google","submissionTime":"2023-09-28T00:00:00","userName":"Talise W."},{"reviewId":"8e385cc9-c7bf-41d4-a31d-71e268d2a581","range":0,"rating":5,"reply":"Thanks, Lyric! We know convenience is important when selecting a storage facility and are thrilled Neika and Kirk were able to provide that for you. Thank you for being a loyal customer! You can reach us at 888-storage if you need anything.\n","replyTime":"2023-09-28T14:50:00","review":"Extra Space Storage has proven to be a top-tier storage provider, delivering exceptional facilities, convenience, outstanding customer service, and competitive pricing. I love Neika and Kirk.","source":"Google","submissionTime":"2023-09-28T00:00:00","userName":"Lyric J."},{"reviewId":"72821de3-d0f9-4506-8441-7d704be87dd5","range":0,"rating":5,"reply":"Thank you for the review, Tory! We pride ourselves on having a friendly, accommodating staff and are so happy Kirk and Neika were able to assist you! We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-09-25T11:56:00","review":"Kirk and Neika have great attitudes","source":"Google","submissionTime":"2023-09-25T00:00:00","userName":"tory w."},{"reviewId":"c4bb8b7f-db3b-4daa-9b37-4f69d8d3c888","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Whitney! We're so happy to hear Nika was able to make your rental process hassle-free! Give us a call at (504) 383-9755 if you need any future assistance.","replyTime":"2023-09-27T07:54:00","review":"Nika was fabulous and made the entire process of a multi month rental a breeze! I fully recommend this location.","source":"Google","submissionTime":"2023-09-25T00:00:00","userName":"whitney h."},{"reviewId":"caf3197d-bc41-4ae6-a577-00380cf844a5","range":0,"rating":5,"reply":"Thank you, Marrero. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-02-16T10:53:00","review":"Very nice staff. Pleasant, easy experience. Thanks Neika and Kirk for everything.","source":"Google","submissionTime":"2023-09-24T00:00:00","userName":"Baby B."},{"reviewId":"935868db-9cb8-41ce-9603-b33f5ab797bc","range":0,"rating":5,"reply":"Hi Alex, thank you for your review! We're so happy to hear that your experience with Neika and the cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.\n","replyTime":"2023-09-21T09:45:00","review":"Neika Thompson is always helpful when I come there and always making sure that the building is clean we need more like her","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"Alex G."},{"reviewId":"26222ccb-231d-4992-9dcb-e255cad77533","range":0,"rating":5,"reply":"Hi Yehonathan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.\n","replyTime":"2023-09-21T09:46:00","review":"Great experience.  This facility is very clean and the staff is friendly.","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"Yehonathan G."},{"reviewId":"573e70c0-0bdb-499d-99fb-7e0be4d6e080","range":0,"rating":5,"reply":"Hi Kevin, thank you for recommending us. We're glad our team is extremely friendly. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-09-22T14:58:00","review":"Extremely friendly staff, they’ll always make you feel right at home. Highly recommend this storage facility.","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"Kevin L."},{"reviewId":"803ed0a9-f4f0-498e-84ec-8103acc64bce","range":0,"rating":5,"reply":"Hello, Pat. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-09-01T11:03:00","review":"Very good!! Very helpful!!","source":"Google","submissionTime":"2023-09-01T00:00:00","userName":"Pat S."},{"reviewId":"213db70c-68ba-4365-8938-ef740ea4d4b8","range":0,"rating":5,"reply":"Thank you for the excellent rating, Deshone. We are glad our manager Neika was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2023-08-29T16:46:00","review":"This place is really nice the people there were extremely nice to me especially this person name Neika thank you.","source":"Google","submissionTime":"2023-08-29T00:00:00","userName":"Deshone F."},{"reviewId":"cad1d953-6f24-48cd-87d9-4c461fe10a30","range":0,"rating":5,"reply":"Thank you for the excellent rating, Anne. We are glad Kirk was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-07-21T12:31:00","review":"Kirk is wonderful. So very helpful and patient. You can tell how much pride he takes in providing excellent service and a spotlessly environment. Thanks!","source":"Google","submissionTime":"2023-08-26T00:00:00","userName":"Anne E."},{"reviewId":"c2fa7c1a-1d01-479b-a95f-97f0f36f7819","range":0,"rating":5,"reply":"Thank you, Lisa! It's wonderful to hear you had a positive experience with us and that Keith and Neika were lovely to work with. We want you to know that we are here to assist you with any further storage needs! Give us a call at (504) 383-9755 if anything comes up!","replyTime":"2023-08-21T16:07:00","review":"what a great experience!  keith & neika are both LOVELY to work with... and because it was 100+degrees in NOLA I LOVED that the facility was air conditioned!","source":"Google","submissionTime":"2023-08-21T00:00:00","userName":"Lisa L."},{"reviewId":"1b86ed07-4463-47b5-bbd9-9543a4279610","range":0,"rating":5,"reply":"Thank you for the excellent rating, Dani! We're happy we were able to provide a smooth rental experience. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-08-19T14:11:00","review":"Easy to rent, easy access, perfect for our needs.\nI recommend it.","source":"Google","submissionTime":"2023-08-19T00:00:00","userName":"Dani K."},{"reviewId":"c7fd5488-6d27-456e-bf5e-c690f22c8404","range":0,"rating":5,"reply":"Hi Nia, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-08-17T12:47:00","review":"Extra Space was so helpful despite my being so disorganized! The spaces were spacious and clean and the staff were extremely helpful and accommodating!","source":"Google","submissionTime":"2023-08-17T00:00:00","userName":"Nia F."},{"reviewId":"60123733-831b-4a43-85f1-7866d6e6dd59","range":0,"rating":5,"reply":"Thank you for the kind words, John! We're committed to providing excellent customer service. We think our team is great too! Please stop by the office if you need anything! \n","replyTime":"2023-08-17T08:17:00","review":"Great service, great staff, Kirk was awesome!","source":"Google","submissionTime":"2023-08-16T00:00:00","userName":"John L."},{"reviewId":"f43ca4f6-2ebf-4e22-ab09-28d31d9db550","range":0,"rating":5,"reply":"Thank you, Jasmyn. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-08-14T14:56:00","review":"Great service and kind staff.","source":"Google","submissionTime":"2023-08-14T00:00:00","userName":"Jasmyn S."},{"reviewId":"b904227f-d754-42a7-b200-1291a70c624b","range":0,"rating":5,"reply":"Thank you for your feedback, Jodi! Providing renters with clean and secure facilities is our top priority. We're glad Kirk was able to meet your storage needs. If you have any questions, let us know at 888-storage.","replyTime":"2023-07-30T14:09:00","review":"Kirk was very kind and helpful!  The facility was clean and safe.","source":"Google","submissionTime":"2023-07-30T00:00:00","userName":"Jodi Y."},{"reviewId":"48f24083-8206-48df-ac56-6013170f89b7","range":0,"rating":5,"reply":"Thank you for the wonderful review, George! We pride ourselves on keeping our storage facility clean, organized and well-lit and are thrilled to hear your experience reflects that! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2022-10-17T10:42:00","review":"Thus is the first time in our long marriage where we need this extra space.  I was able to make the reservation online and today I thought I need help but it was my mistake.  The one on duty was helpful and there was no blame assessed.  Since I was at fault this was good for me!\n\nI have just gotten another space, bigger than the first one.  Again online but for me, all the interactions with the staff have been positive.  Well lit and clean.","source":"Google","submissionTime":"2023-07-29T00:00:00","userName":"George B."},{"reviewId":"21a9489d-15ac-4dd0-b335-bcd66345b9e5","range":0,"rating":5,"reply":"Thank you for the kind words, Euneka. We're glad our team was friendly to work with! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2023-07-22T12:11:00","review":"Friendly service","source":"Google","submissionTime":"2023-07-22T00:00:00","userName":"Euneka L."},{"reviewId":"88d942dc-e91a-467f-8033-aa1a5b0d49be","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Earl. We're committed to being your go-to stop for all your local storage needs! We are here to help with any future storage needs! Feel free to stop by the office if you need anything! ","replyTime":"2023-07-21T08:13:00","review":"Really nice place kept my boat there 2 years no problems will you use them again in the future","source":"Google","submissionTime":"2023-07-20T00:00:00","userName":"Earl D."},{"reviewId":"6eedae1c-49f3-4170-af8d-d58f27edc311","range":0,"rating":5,"reply":"Thank you for the kind words, Leek. We're glad Kirk and Neika were great to work with! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2023-07-08T15:16:00","review":"Kirk and Neika was the best","source":"Google","submissionTime":"2023-07-08T00:00:00","userName":"Leek B."},{"reviewId":"a80924f6-02a3-4eac-a3be-57b4bf7c5f21","range":0,"rating":5,"reply":"Hi Savannah, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Neeka! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-07-07T15:13:00","review":"I did an online rental and as soon as I submitted my information, I got a phone call from Neeka and she asked if I had any questions and offered any help I needed! She was knowledgeable and able to answer every question I had and pleasantly surprised me with her hospitality. She made it seem like more than just a storage unit and it gave me a confidence and sense of security about leaving my things away from my possession for an amount of time. 10/10 recommend:)","source":"Google","submissionTime":"2023-07-07T00:00:00","userName":"Savannah S."},{"reviewId":"710dd367-fe39-4158-8c34-a149f6473cea","range":0,"rating":5,"reply":"Hi Cool, thank you for your review. We're glad Neika was able to help! Please stop by the office or call us at 888-STORAGE if we can help you with anything! ","replyTime":"2023-06-30T08:19:00","review":"Thanks Neika","source":"Google","submissionTime":"2023-06-29T00:00:00","userName":"Cool M."},{"reviewId":"14eb2252-262f-4088-8764-451585072f2a","range":0,"rating":5,"reply":"Thank you, Joshua. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-06-28T11:05:00","review":"Great communication and incredibly friendly!","source":"Google","submissionTime":"2023-06-28T00:00:00","userName":"Joshua P."},{"reviewId":"469c1b12-d7c0-4b5c-aed1-03212c0ff580","range":0,"rating":5,"reply":"Thank you for the kind words, Delaney. We're glad Mr. Kirk was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2023-06-26T09:52:00","review":"Mr. Kirk was so rad and helpful. I am so happy to be renting here!","source":"Google","submissionTime":"2023-06-26T00:00:00","userName":"Delaney M."},{"reviewId":"fc82b956-bc99-4b7a-b7fd-98ceee566d3f","range":0,"rating":5,"reply":"Thank you for the review, Vibewiimyriii! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-06-26T14:28:00","review":"Extra Space Storage is an excellent storage solution provider that I highly recommend. Their facilities are clean, secure, and well-maintained, providing a safe and convenient place to store your belongings. The staff is knowledgeable, friendly, and always available to answer any questions or concerns you may have. What sets Extra Space Storage apart from other storage providers is their commitment to customer satisfaction. They go above and beyond to ensure that their customers are happy and satisfied with their storage experience. The company truly cares about its customers and their belongings, providing peace of mind that your items are in good hands.\n\nOverall, I had a fantastic experience with Extra Space Storage and would highly recommend them to anyone in need of a reliable and secure storage solution.","source":"Google","submissionTime":"2023-06-26T00:00:00","userName":"VibeWiiMyriii"},{"reviewId":"56ba19a9-59b9-46d3-be15-d8af22a7e045","range":0,"rating":5,"reply":"Hi Tyrone, Thank you for taking the time to leave us a positive review. We're glad to hear that Neika was able to provide you with helpful information. If you ever have any questions or concerns, please don't hesitate to give us a call at (504) 383-9755.","replyTime":"2023-06-25T12:34:00","review":"Thanks for the info Neika.","source":"Google","submissionTime":"2023-06-25T00:00:00","userName":"Tyrone A."},{"reviewId":"ed6aa648-c8b2-4206-80ea-18d3e20f4eef","range":0,"rating":5,"reply":"Petrina, Thank you for your wonderful review of Extra Space Storage! We're thrilled to hear that Neika provided you with excellent service. We look forward to welcoming you and helping you find the perfect storage space for your needs. If you ever need anything, feel free to call us at (504) 383-9755.","replyTime":"2023-06-25T12:37:00","review":"Thanks for calling me back the other day Neika she was super sweet and professional. Looking forward to meeting you this week for my new space.","source":"Google","submissionTime":"2023-06-25T00:00:00","userName":"Petrina T."},{"reviewId":"58224c78-6f91-4447-8135-cea8e799082c","range":0,"rating":5,"reply":"We're thrilled to hear that you had a positive experience with our customer service. Our team works hard to provide excellent service to all of our customers. If you ever need anything in the future, don't hesitate to give us a call at (504) 383-9755. We're always here to help!","replyTime":"2023-06-23T11:35:00","review":"Great customer service!","source":"Google","submissionTime":"2023-06-23T00:00:00","userName":"Ryan P."},{"reviewId":"d5246a99-cdf2-4e2a-b35b-ad1b4cee6914","range":0,"rating":5,"reply":"Hi Nicholas, thank you for recommending us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Feel free to stop by the office if you need anything! ","replyTime":"2023-06-20T16:16:00","review":"Clean, easy-in & easy-out, and friendly staff the few times I interacted with them. Can't ask for more from a storage unit. Definitely recommend.","source":"Google","submissionTime":"2023-06-20T00:00:00","userName":"Nicholas P."},{"reviewId":"880f14db-48b9-4b32-bebc-2e36e693a61c","range":0,"rating":5,"reply":"Hi Otto, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Neika! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-06-17T16:03:00","review":"Neika is the best. Amazing person she was helpful throughout our whole move and helped up with water on 100 degree weather. The greatest person I’ve encountered coming here","source":"Google","submissionTime":"2023-06-17T00:00:00","userName":"Otto G."},{"reviewId":"7cf7e6c3-4da6-4e12-afcd-e8e3727e79d9","range":0,"rating":5,"reply":"Hi Corey, thank you for your review. We're glad Neika was incredibly helpful and patient. Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-06-16T10:13:00","review":"Neika was incredibly helpful and patient (since I didn’t have the easiest issue to solve regarding my unit) but I couldn’t be more pleased with the service I received today!","source":"Google","submissionTime":"2023-06-16T00:00:00","userName":"Corey B."},{"reviewId":"b25484f7-9674-4756-b2ed-e1bde6d35410","range":0,"rating":5,"reply":"Hi Eve, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you ever need any help with your rental, come by the office or call us at 888-storage.\n","replyTime":"2023-06-15T13:23:00","review":"Super clean facility with incredibly helpful managers.","source":"Google","submissionTime":"2023-06-15T00:00:00","userName":"Eve L."},{"reviewId":"fde4d6bf-437e-414f-aba3-e1dac0a972cc","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jessica! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.","replyTime":"2023-06-12T09:56:00","review":"Easy to access, clean facility and storage area.","source":"Google","submissionTime":"2023-06-12T00:00:00","userName":"Jessica Y."},{"reviewId":"05a66ca0-c0ba-4f8d-8fc6-332613a7fd60","range":0,"rating":5,"reply":"Hello, Gabrielle. Thank you for the review. We're so glad Neika could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-06-12T10:03:00","review":"Neika was such an amazing help & so kind!! So thankful for her!!","source":"Google","submissionTime":"2023-06-12T00:00:00","userName":"Gabrielle G."},{"reviewId":"f5608f07-f37a-4f83-b3ab-49af303fa308","range":0,"rating":5,"reply":"Thank you for the review, Grant! We pride ourselves on having a helpful, accommodating staff and are so happy Neika was able to assist you! As always, give us a call at 888-storage if you need anything. \n","replyTime":"2023-06-10T14:33:00","review":"Neika was extremely helpful. I work for a moving company and she helped accommodate our moving truck that was too big for their facility.","source":"Google","submissionTime":"2023-06-10T00:00:00","userName":"Grant R."},{"reviewId":"ac64a49b-e91d-4545-b65c-80233c486866","range":0,"rating":5,"reply":"Thank you for your feedback, Karen! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Neika has been great to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-06-08T08:46:00","review":"Safe & clean space. Neika is the BEST!!","source":"Google","submissionTime":"2023-06-08T00:00:00","userName":"karen g."},{"reviewId":"9eb668f5-de01-433e-86a9-896474f03a65","range":0,"rating":5,"reply":"Thank you for the kind words, Wakeem. We're glad our team has been friendly, helpful, and great at keeping our property clean! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2023-06-06T10:38:00","review":"Super friendly and helpful staff, nice clean facility, and they go the extra mile to facilitate a smooth move-in/out.","source":"Google","submissionTime":"2023-06-06T00:00:00","userName":"Wakeem A."},{"reviewId":"1f9d062a-6cd8-49b0-a16b-cc93158e2b14","range":0,"rating":5,"reply":"Hello, Allen. Thank you for the review. We're so glad Meika could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-05-05T10:16:00","review":"Meika was very helpful definitely will be back","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"Allen M."},{"reviewId":"1b52974f-b4a2-4cfc-af6d-8b6f81ccd05b","range":0,"rating":5,"reply":"Hello, X.sheldon. Thank you for the review. We're so glad Neika could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-05-05T10:27:00","review":"Neika was very helpful.","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"X.SHELDON X."},{"reviewId":"c5f8c3d6-43e6-4631-9fc4-1776e386c815","range":0,"rating":5,"reply":"Hello, Ricky. Thank you for the 5-star review! We're so happy Neka could help. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.","replyTime":"2023-05-05T10:27:00","review":"Neka was great","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"Ricky R."},{"reviewId":"a4ead78f-0f15-4c91-9cdd-01cbf08d4d48","range":0,"rating":5,"reply":"Hi Shameka, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-05-04T16:45:00","review":"CSR was knowledgeable and friendly.","source":"Google","submissionTime":"2023-05-04T00:00:00","userName":"Shameka J."},{"reviewId":"8b25bcf5-17db-4fe9-b9b1-72a439235388","range":0,"rating":5,"reply":"Hello, Hunter. Thank you for the review. We're so glad Kirk could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-05-01T10:08:00","review":"Best storage I've ever had. Clean and highly professional.  Ask for Kirk.","source":"Google","submissionTime":"2023-05-01T00:00:00","userName":"Hunter C."},{"reviewId":"4a8c5e07-28ae-482e-bd9b-05560d57d847","range":0,"rating":5,"reply":"Thank you for the review, Jared! We pride ourselves on having a friendly, accommodating staff and are so happy Kirk and Nikka were able to assist you! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2023-05-01T11:51:00","review":"The best extra space storage in town, hands down. Kirk and Nikka, went above and beyond to ensure my experience was the best. Both were so friendly and made sure everything was cared for. They made me feel more like family than anything else. I would only go here or where ever they work.","source":"Google","submissionTime":"2023-05-01T00:00:00","userName":"Jared S."},{"reviewId":"5e38f76e-aa97-4664-9352-0bfb4db0ee64","range":0,"rating":5,"reply":"Thank you for the review, Mary! We pride ourselves on having a friendly, accommodating staff and are so happy Miss Neika and Mr. Kirk able to assist you! Call us at 888-storage whenever you need us.","replyTime":"2023-04-26T09:18:00","review":"Neat, clean accessible building and units.  Management team, Miss Neika and Mr Kirk were helpful, professional and pleasant.  Highly recommend","source":"Google","submissionTime":"2023-04-26T00:00:00","userName":"Mary W."},{"reviewId":"00e9a46b-083e-48b5-876e-abbc0701c650","range":0,"rating":5,"reply":"Thank you for the excellent rating, Russ! Don't hesitate to reach out if you need anything!","replyTime":"2023-04-03T11:28:00","review":"Perfect facility and very helpful staff!","source":"Google","submissionTime":"2023-04-22T00:00:00","userName":"Russ J."},{"reviewId":"6ea61c94-cf01-4cda-b9f2-e8489f7dc895","range":0,"rating":5,"reply":"Hi Missy2gold, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-12-27T12:34:00","review":"Excellent customer service and very clean. This location is the best, after a year it still very clean and well maintained. Adequate lighting and parking","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"Missy2gold"},{"reviewId":"1e689d2a-95f7-43f7-ad19-9f89f4f01a16","range":0,"rating":5,"reply":"Hi Benson, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Neika! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-04-08T07:53:00","review":"Customer is outstanding. Neika was very personable and professional.","source":"Google","submissionTime":"2023-04-08T00:00:00","userName":"Benson D."},{"reviewId":"ef6ee770-cc07-4609-aeb7-6e473596df93","range":0,"rating":5,"reply":"Hi Neal, thank you for your review. We're glad Neika was extremely helpful. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-03-27T09:56:00","review":"Neika was extremely helpful will definitely be back!","source":"Google","submissionTime":"2023-03-27T00:00:00","userName":"Neal W."},{"reviewId":"73c0d138-3725-47a1-a5db-2ef48f1d8fbf","range":0,"rating":5,"reply":"Hi Elvira, thank you for taking the time to share your experience with us. We know that our customers value clean storage space and friendly, professional staff, so we do our best to make sure we are able to provide that! As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-03-21T12:01:00","review":"I love the location, clean storage space and most importantly the friendly and professional agents in the office...they will accommodate all your needs as much as possible.","source":"Google","submissionTime":"2023-03-20T00:00:00","userName":"Elvira H."},{"reviewId":"635cdf42-126e-4226-b060-02686647e0b3","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Leon. We're committed to being your go-to stop for all your local storage needs! We're glad our team was very kind and assisted you with all your needs. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-03-19T10:56:00","review":"Best storage facility in New Orleans. All the staff are very kind and assisted me with all my needs.","source":"Google","submissionTime":"2023-03-19T00:00:00","userName":"Leon K."},{"reviewId":"440fd918-1a50-4548-82c4-06e7e37b3a14","range":0,"rating":5,"reply":"Hi Tstreets, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-03-19T10:57:00","review":"Clean facilities and great location. Staff are helpful and great people","source":"Google","submissionTime":"2023-03-19T00:00:00","userName":"tstreets"},{"reviewId":"d705978e-ab43-4143-a720-ed608e82c241","range":0,"rating":5,"reply":"Thanks for recommending us, Paulette. We're committed to being your go-to stop for all your local storage needs! We're glad our team has always been available and helpful. Feel free to stop by the office if you need anything! ","replyTime":"2023-03-19T13:25:00","review":"Extra Space Storage facility is a wonderful place for all your storage needs. They have always been available and helpful. I highly recommend them!","source":"Google","submissionTime":"2023-03-19T00:00:00","userName":"Paulette S."},{"reviewId":"8a4d530f-f53a-40c1-ba7b-3b8e072b091d","range":0,"rating":5,"reply":"Thank you for the review, Aerial! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-03-18T14:02:00","review":"Great environment, friendly staff, customer service was outstanding","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"Aerial D."},{"reviewId":"711fa3f2-4b13-4837-a8a4-f4805475763a","range":0,"rating":5,"reply":"Hi Wilma, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 383-9755 or stop by the office if you need anything!\n","replyTime":"2023-03-17T14:08:00","review":"Friendly, Professional, Knowledgeable, Storage Area Immaculate, This Is How A Business Should Be…Excellent Service!!!","source":"Google","submissionTime":"2023-03-17T00:00:00","userName":"Wilma S."},{"reviewId":"cfdda16d-3ca1-44f1-8e89-250f0c5f566c","range":0,"rating":5,"reply":"Thank you, Abdul. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-03-13T13:00:00","review":"Great Service!!!","source":"Google","submissionTime":"2023-03-13T00:00:00","userName":"Abdul M."},{"reviewId":"3a827b38-c89f-46b4-96fb-8fda4ffb497f","range":0,"rating":5,"reply":"Hello, Kathleen. Thank you for the review. We're so glad Meika could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-03-12T11:39:00","review":"Meika was very professional and informative. Storage space is very clean.  Highly recommend.","source":"Google","submissionTime":"2023-03-12T00:00:00","userName":"Kathleen R."},{"reviewId":"0fc63c90-a1d9-4757-a898-665d1f70c9e9","range":0,"rating":5,"reply":"Thank you for the kind words, Matthew! We're committed to providing excellent customer service. We think our team is great too! Feel free to stop by the office if you need anything! ","replyTime":"2023-03-12T08:34:00","review":"Excellent service. Great staff!","source":"Google","submissionTime":"2023-03-11T00:00:00","userName":"Matthew F."},{"reviewId":"c39a5681-5055-48dc-b974-6b504c84959f","range":0,"rating":5,"reply":"Thank you for your review, Sarena! Providing renters with clean and secure facilities with great customer service is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-03-10T12:09:00","review":"Clean, safe, secure access and stellar customer service. Highly recommend!","source":"Google","submissionTime":"2023-03-10T00:00:00","userName":"Sarena 1."},{"reviewId":"a5f7601d-1b5a-4522-9569-1289d4920256","range":0,"rating":5,"reply":"Thank you for the kind words, Kathleen. We're glad Meika was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2023-03-10T15:56:00","review":"Meika was very professional and helpful.  Highly recommended.","source":"Google","submissionTime":"2023-03-10T00:00:00","userName":"Kathleen R."},{"reviewId":"20d73bfd-b6fd-499b-a8e2-4778acb11a45","range":0,"rating":5,"reply":"Hi Drew, thank you for your review! We're so happy to hear that your experience with Kirk and cleanliness of the facility has been positive! We're here to help at 888-storage whenever you need us.\n","replyTime":"2023-03-08T10:57:00","review":"Very nice people, especially Kirk!! Very clean and convenient location.  Thanks!!","source":"Google","submissionTime":"2023-03-08T00:00:00","userName":"Drew R."},{"reviewId":"41b3bdf4-5f1d-4442-b5bb-01ad5542dc70","range":0,"rating":5,"reply":"Hi William, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're here to help at 888-storage whenever you need us.","replyTime":"2023-03-06T13:58:00","review":"Very nice and clean.  Great service.","source":"Google","submissionTime":"2023-03-06T00:00:00","userName":"William C."},{"reviewId":"eca90062-76d6-41f4-a6e9-65fa602069a6","range":0,"rating":5,"reply":"Hi Michele, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Gloria. We're always here to help at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2023-03-06T15:59:00","review":"gloria is a rockstar and deserves a raise, promotion, and unlimited time off! she helped me well past office hours to ensure that i was set up, and she took the time to even help me correct wrong personal information inputted by the corporate CX team. she's an incredible asset to the extra space team, and she deserves more than a token of appreciation: give her more money! :)","source":"Google","submissionTime":"2023-03-06T00:00:00","userName":"Michele Z."},{"reviewId":"2d30e5fb-3ce8-49c3-bfec-c1b345bc834d","range":0,"rating":5,"reply":"Hi Selom, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Neika! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-03T15:28:00","review":"Neika was incredibly helpful and made the process easy and fun!","source":"Google","submissionTime":"2023-03-03T00:00:00","userName":"Selom G."},{"reviewId":"15d1f2a8-c1d0-4355-9253-39ed30fa9b2a","range":0,"rating":1,"reply":"Hi Sid, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.","replyTime":"2023-02-24T11:16:00","review":"Due to severe damage from Hurricane Ida, our home was mitigated and the belongings that were saved were moved to 6 units in this facility.\n2 units were robbed. Our most precious belongings were stolen.\nExtra Storage withheld crucial information from us with regard to location of our items. Things like, video of what belongings left the building (they refused to let us see the footage), they guided us & police to a unit where some of our items were located & suggested they knew another unit where other items stored but never followed up. I was told they are too busy to look for the items.\nThey still continuously increase our rents, have provided no follow up information and now it’s 9 months later.\nWhen we moved in the place lacked security. Homeless people living in units, cutting the wire mesh above units then stealing and sleeping in the units.\nOur unit was robbed on a Sunday and we weren’t informed till Tuesday. The other unit robbed was found left open & they accused me of leaving it open. Yet on the unit next to it the pad lock was scratched up from an attempt to cut it.\nThere were only cameras at the elevators, no cameras on the aisles were the units are located. They’ve since added one other camera in the unit areas from what I can tell. They have random security officers there that don’t arrive until the facility closes at 10pm. From 5–10 pm no one working there is present.\n\nThe back gate was left inoperable for months. It just remained wide open.\n\nIt’s been really rough & we can’t wait to get out of there.\n\nPlease be careful renting here. I would suggest throwing blankets over the tops of your belongings so that no one can see what you’re storing. Also, use two locks.\n\nThis is the first bad review I’ve ever written. I would hate for this to happen to anyone else. It’s another example of a corporation with poor ethical policies. Their customers become adversaries when anything happens just like in the insurance business.\n\nIt has been so incredibly difficult for us during a very brutally challenging time rebuilding our home.\n\nMay this information be of benefit and bring awareness to this facility.","source":"Google","submissionTime":"2023-03-02T00:00:00","userName":"Sid M."},{"reviewId":"4b13d811-8fa4-47b5-9315-89add7c2aad8","range":0,"rating":5,"reply":"Thank you for the kind remarks, Kathleen! We're so happy to hear we have your recommendation! We're here to help at 888-storage whenever you need us.","replyTime":"2023-03-02T10:32:00","review":"Excellent service! Such friendly sales people. Highly recommend using this facility!","source":"Google","submissionTime":"2023-03-02T00:00:00","userName":"Kathleen V."},{"reviewId":"8023849e-6b71-41e7-a6f1-1f10297e871c","range":0,"rating":5,"reply":"Thank you for the review, Chad! We pride ourselves on having a friendly, accommodating staff and are so happy Neika and Kirk were able to assist you! Call us at 888-storage whenever you need us.","replyTime":"2023-03-02T11:44:00","review":"WOW. Neika and Kirk are the best team. Above and beyond customer service.","source":"Google","submissionTime":"2023-03-02T00:00:00","userName":"Chad R."},{"reviewId":"dd71e050-cd69-4103-91d7-436b63816364","range":0,"rating":5,"reply":"Hello, Gloria. Thank you for the review. We're so glad Neika could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-02-27T09:49:00","review":"Had a wonderful experience renting my unit. Thanks Neika.","source":"Google","submissionTime":"2023-02-27T00:00:00","userName":"Gloria J."},{"reviewId":"aa706882-a7eb-4412-a0fe-e349ec54c9e4","range":0,"rating":5,"reply":"Thank you for the kind words, Dominique! We're committed to providing excellent customer service. Email us at customerservice@extraspace.com if you need anything!\n","replyTime":"2023-02-27T09:58:00","review":"Great customer service","source":"Google","submissionTime":"2023-02-27T00:00:00","userName":"Dominique C."},{"reviewId":"f8162303-6e4d-40eb-9cd3-172f89d851eb","range":0,"rating":5,"reply":"Hello, Joseph. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-02-23T10:47:00","review":"Excellent","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Joseph W."},{"reviewId":"8e7e8476-956d-447f-8c8f-354401db6cc0","range":0,"rating":5,"reply":"Thank you, Dee. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-02-22T10:27:00","review":"Great","source":"Google","submissionTime":"2023-02-22T00:00:00","userName":"Dee P."},{"reviewId":"c8b3246b-0f16-4d94-878c-7a601724cf30","range":0,"rating":5,"reply":"Hi Semaj, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Neika! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-02-17T16:56:00","review":"The person I talked to was really helpful. Look forward to meeting Neika i believe that was her name.","source":"Google","submissionTime":"2023-02-17T00:00:00","userName":"Semaj A."},{"reviewId":"6ef4d3d5-b3f4-4623-baad-b13a8fa0a7d4","range":0,"rating":5,"reply":"Thank you, Beauty. We're thrilled you had a positive experience renting with Neika at Extra Space Storage. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2023-02-16T09:40:00","review":"I was able to call and get some great prices to move from  my current storage. Neika was very helpful and it was a great pleasure speaking with her. I’m looking forward to being a new customer real soon!","source":"Google","submissionTime":"2023-02-16T00:00:00","userName":"Beauty B."},{"reviewId":"080b294d-dcb8-4662-ade6-41b7aa4867d6","range":0,"rating":5,"reply":"Thank you, Marrero. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-02-16T10:46:00","review":"Very nice staff. Pleasant, easy experience.","source":"Google","submissionTime":"2023-02-16T00:00:00","userName":"Baby B."},{"reviewId":"c410d2d5-6e16-466a-b71f-a87b5a757a0b","range":0,"rating":5,"reply":"Hi Dameon, thank you for your review. We're glad Neike was very helpful, very kind, and gave you the best experience. We are so glad you are satisfied with your rental rate! Feel free to stop by the office if you need anything! ","replyTime":"2023-02-14T09:24:00","review":"Neike was very helpful ,very kind ,she gave me the best experience, reasonable price good location everything was a plus","source":"Google","submissionTime":"2023-02-13T00:00:00","userName":"Dameon S."},{"reviewId":"a35aca61-b6ad-4148-b616-db4ce1382fed","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Brandon! We're so happy to hear Kirk was able to make your move-out process easy! Give us a call at (504) 383-9755 if you need any future assistance.","replyTime":"2023-02-11T08:21:00","review":"Excellent experience renting a storage unit at this location. The staff was helpful and knowledgeable when I rented my unit. When no longer needed my unit I went in to end my lease. Kirk was super helpful and went out of his way to make it an easy process. If I ever need to rent a storage unit again I will come back to this location.","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"Brandon R."},{"reviewId":"eaffd3d9-4690-446d-8e49-88f1c0984d88","range":0,"rating":5,"reply":"Hi Deborah, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2023-02-02T16:51:00","review":"Easy  process to reserve online and came into the office to preview my unit.  Exceptional customer service, sparkling clean facility and ample room. Got 2 units, competitive pricing and 1 month free. Had movers there to load. Elevatirs and flat bed carts were so helpful. Thank you to the amazing team at this facility! Truely made my stress diminish with moving.","source":"Google","submissionTime":"2023-02-08T00:00:00","userName":"deborah L."},{"reviewId":"73fe7a40-0ffa-4c8a-8a01-5a8b488a8f6d","range":0,"rating":5,"reply":"Thanks for the positive review, Malik! We are glad you had a lovely experience with Kirk. Let us know if you have questions at customerservice@extraspace.com.","replyTime":"2023-02-08T08:32:00","review":"Kirk Anderson was great lovely service","source":"Google","submissionTime":"2023-02-08T00:00:00","userName":"Malik E."},{"reviewId":"4c94530f-0edf-4e03-9aad-1ad1afb2f753","range":0,"rating":5,"reply":"Thanks for the awesome review, Biosjd! We work hard to meet the expectations of our customers, and we're happy to hear Kirk could help with all of your storage needs. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.","replyTime":"2023-02-08T16:09:00","review":"Kirk and the folks at Extra Storage are fabulous. They were friendly, helpful and accommodating. They went out of their way to make sure everything was in order and answered all my questions. I would not hesitate to recommend them to family or friends.","source":"Google","submissionTime":"2023-02-08T00:00:00","userName":"Biosjd s."},{"reviewId":"0505d0e9-b883-4f18-a541-99b72b5e772c","range":0,"rating":5,"reply":"Hi Cassandra, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shaneika! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-02-07T13:06:00","review":"The representative Shaneika was a joy to work with. She was very polite and respectful. My overall experience with Extra Space storage was great. I would refer my friend and family.","source":"Google","submissionTime":"2023-02-07T00:00:00","userName":"Cassandra B."},{"reviewId":"664836bc-3ca5-451d-a0fa-d7ad11c3fd81","range":0,"rating":5,"reply":"Hi Robert, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help with any of your storage needs at 888-storage.\n","replyTime":"2023-02-01T13:10:00","review":"Great staff, very clean..","source":"Google","submissionTime":"2023-02-01T00:00:00","userName":"Robert W."},{"reviewId":"75917f91-16c1-40e0-b470-8007c1a7e788","range":0,"rating":5,"reply":"Your recommendation means a lot to us, Missy! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Let us know if you need any future assistance.","replyTime":"2019-12-30T13:44:00","review":"Customer service is still a plus at this location. It’s clean and safe with very fair rental prices.\n\nExcellent customer service and very clean. Mr. Kirk was very professional.","source":"Google","submissionTime":"2023-01-28T00:00:00","userName":"Missy 2."},{"reviewId":"3eafd4e1-04d4-4623-bdd2-0fbe9c91b826","range":0,"rating":5,"reply":"Hello, Renee. Thank you for the review. We're so glad Kirk could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-01-29T16:04:00","review":"Kirk was a very nice and knowledgeable man! He helped me find the unit best for me! I would recommend Kirk to anyone looking for storage space! Awesome job!","source":"Google","submissionTime":"2023-01-28T00:00:00","userName":"Renee C."},{"reviewId":"44820f49-432c-4a65-aa53-e214026a4c94","range":0,"rating":5,"reply":"Thanks for the positive review, Crash!  We work hard to keep our facilities safe and clean for our customers. Let us know if you have questions at customerservice@extraspace.com.","replyTime":"2023-01-26T13:05:00","review":"Awesome facility!","source":"Google","submissionTime":"2023-01-26T00:00:00","userName":"crash l."},{"reviewId":"6894a839-1615-40b6-852c-a3e7577897cd","range":0,"rating":5,"reply":"Hi, Patrick. We appreciate your positive review. Please call (504) 383-9755 if you have any questions.","replyTime":"2023-01-23T07:56:00","review":"Once you run out of room in your house, use this place","source":"Google","submissionTime":"2023-01-22T00:00:00","userName":"Patrick B."},{"reviewId":"20bbd649-fac1-4200-aa24-f1ea667560ec","range":0,"rating":5,"reply":"Thank you, Michael, for the excellent rating! It's wonderful to hear you had a positive experience with us and that Kirk was great. We want you to know that we are here to assist you with further storage needs! Call us at (504) 383-9755 if anything comes up!","replyTime":"2023-01-20T13:03:00","review":"Couldn’t have had a better experience with these guys while building my house. Everything from account setup to access to the facility to safety to customer service to closing out my account was easy and extremely convenient. And, Kirk is the man! Will definitely use Extra Space again. Thanks guys!","source":"Google","submissionTime":"2023-01-20T00:00:00","userName":"Michael C."},{"reviewId":"e4b5ce39-0b0b-475b-8f47-9c41e70fdfe9","range":0,"rating":5,"reply":"Thank you for the kind words, Alex. We're glad Terri and Kirk were thorough and kind to work with! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2023-01-13T13:01:00","review":"Terrii & Kirk were very thorough and kind. I had a great experience and was in and out in under 30 minutes.","source":"Google","submissionTime":"2023-01-13T00:00:00","userName":"Alex A."},{"reviewId":"2477bdb0-7c9e-44aa-97b3-f8b880a24e6b","range":0,"rating":5,"reply":"Thank you for the kind words, Ray. We're glad Nika was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2023-01-07T14:24:00","review":"The most helpful and friendliest people ever.  Nika was so helpful, when I was 5 hours  away when the movers brought our furniture to  the 2nd storage unit we rented.  She made sure it went off without a hitch.  Thanks, Nike!","source":"Google","submissionTime":"2023-01-07T00:00:00","userName":"ray s."},{"reviewId":"8943085e-a6c2-49de-b210-f392126eda01","range":0,"rating":5,"reply":"Thanks for the awesome review, Elizabeth! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We want you to know that we are here to assist you with any further storage needs at 888-storage.","replyTime":"2023-01-04T12:45:00","review":"I love extra space storage! Today I had a delivery that was too big for the elevators to get up to my unit so they  found me a ground level unit on the fly and did all the paperwork while I moved stuff in. Smooth transition- easy! Thank you !","source":"Google","submissionTime":"2023-01-04T00:00:00","userName":"Elizabeth H."},{"reviewId":"4ebe56a5-e7b7-405f-b2e5-a194b8a998b4","range":0,"rating":5,"reply":"Hi Rose, thank you for your review. We're glad our team is very helpful and friendly. Stop by our office if you need anything in the future! \n","replyTime":"2022-12-30T16:35:00","review":"The staff is very helpful and friendly.  :)","source":"Google","submissionTime":"2022-12-30T00:00:00","userName":"Rose M."},{"reviewId":"faef0b1f-5e08-43d5-bfc1-baaa5be5b442","range":0,"rating":5,"reply":"Thank you for the review, Dana! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We are thrilled that we earned your recommendation.  Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-12-24T07:57:00","review":"The prices are fair, true to what's posted, & the ppl are friendly & helpful.  I definitely recommend","source":"Google","submissionTime":"2022-12-24T00:00:00","userName":"dana t."},{"reviewId":"72a1449b-97e7-4486-ab49-db187e7820f7","range":0,"rating":5,"reply":"Hi Christian, Thank you for taking the time to leave your review! We pride ourselves on having a courteous, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kirk at our New Orleans location! We are glad you were met with a clean facility. Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2022-12-17T10:15:00","review":"Due to the very courteous service and above expectation helpfulness of Kirk Anderson, Store Manager at 4866 Tchoupitoulas, we chose Extra Space Storage because it was clean and extremely well managed with great follow up and personal care.","source":"Google","submissionTime":"2022-12-17T00:00:00","userName":"Christian H."},{"reviewId":"616f1629-1371-480c-8fe2-cc1676612822","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Jtanca1! We're so happy to hear Kirk was able to make your rental process hassle free! Give us a call at (504) 383-9755 if you need any future assistance.","replyTime":"2022-11-04T12:42:00","review":"Kirk was very helpful!","source":"Google","submissionTime":"2022-11-02T00:00:00","userName":"jtanca1"},{"reviewId":"cb8fa769-2b14-4626-9115-8df2c3a7dff8","range":0,"rating":5,"reply":"Hi, Brian ! Thanks for the positive review, it means a lot to our team. Please call (504) 383-9755 if you have any questions about your rental. ","replyTime":"2022-10-25T11:57:00","review":"Great service.","source":"Google","submissionTime":"2022-10-25T00:00:00","userName":"Brian F."},{"reviewId":"7b2e0d49-a951-411a-a6a3-9ec84054e5fa","range":0,"rating":5,"reply":"Thanks for the positive review, Lynn! We are glad you had a great experience with Shalon. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2022-10-25T11:41:00","review":"Shalon gives exceptional customer service Makes one feel special Thanks","source":"Google","submissionTime":"2022-10-25T00:00:00","userName":"Lynn B."},{"reviewId":"45fb8837-691e-4e9e-a08e-07f4d777d1dc","range":0,"rating":5,"reply":"Hello, Dorsie. Thank you for the review. We're so glad Shalon could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-10-20T16:09:00","review":"Shalon Smith was a great associate and was able to supply all my storage needs.","source":"Google","submissionTime":"2022-10-20T00:00:00","userName":"Dorsie C."},{"reviewId":"e1a1b0a8-297d-4a10-ad4a-12b90404ebd2","range":0,"rating":5,"reply":"Hi Labresha, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if you have questions at 888-storage!","replyTime":"2022-10-20T17:45:00","review":"Wonderful staff!  Clean and affordable","source":"Google","submissionTime":"2022-10-20T00:00:00","userName":"Labresha J."},{"reviewId":"09ed6b97-2e64-48e1-8d79-ab2dc2432888","range":0,"rating":5,"reply":"Thank you, Martina. We're thrilled you had a positive experience with Mr. Curt and Ms. Shalon at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-10-20T15:37:00","review":"Mr.curt was very helpful, when I arrived ms.Shalon was also very helpful. I will definitely recommend these guys to all my family and friends.","source":"Google","submissionTime":"2022-10-20T00:00:00","userName":"Martina M."},{"reviewId":"56babe09-365e-4a3e-9119-36c5e0d3cc48","range":0,"rating":5,"reply":"Thanks for the positive review, Martel! We are glad you had a great experience with Shalon. Let us know if you have questions at 888-storage!","replyTime":"2022-10-20T18:12:00","review":"Shalon was a great help, made my visit smooth and easy.","source":"Google","submissionTime":"2022-10-20T00:00:00","userName":"Martel D."},{"reviewId":"a583c6ff-737f-4489-ab03-d5889152ea5d","range":0,"rating":5,"reply":"Thank you for the kind remarks, Nakiara! We're so happy to hear Shalon have your recommendation! If you have any questions, let us know at 888-storage.","replyTime":"2022-10-20T18:39:00","review":"my visit was amazing thanks to Shalon making it easy I highly recommend ..","source":"Google","submissionTime":"2022-10-20T00:00:00","userName":"Nakiara D."},{"reviewId":"4a15cbba-ad87-48bb-bdd0-a17670db2521","range":0,"rating":5,"reply":"Thank you for the wonderful review, George! We pride ourselves on keeping our storage facility clean, organized and well-lit and are thrilled to hear your experience reflects that! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2022-10-17T10:42:00","review":"Thus is the first time in our long marriage where we need this extra space.  I was able to make the reservation online and today I thought I need help but it was my mistake.  The one on duty was helpful and there was no blame assessed.  Since I was at fault this was good for me!\n\nI have just gotten another space, bigger than the first one.  Again online but for me, all the interactions with the staff have been positive.  Well lit and clean.","source":"Google","submissionTime":"2022-10-16T00:00:00","userName":"George B."},{"reviewId":"efcf9e15-6dec-45df-baa9-3b3c37eff89b","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Adrian! We're so happy to hear Kirk was able to make your rental process hassle-free! Give us a call at (504) 383-9755 if you need any future assistance.","replyTime":"2022-10-14T12:35:00","review":"EtraSpace Storage on  Tchoupitoulas is just fantastic, love the customer service. Kirk Anderson is amazing. Extremely professional and helpful.","source":"Google","submissionTime":"2022-10-14T00:00:00","userName":"Adrian S."},{"reviewId":"1ceec46b-e230-424d-b3bd-93c090389847","range":0,"rating":5,"reply":"Thanks for the kind words, Alva! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (504) 383-9755 if you need anything.\n","replyTime":"2022-10-14T08:47:00","review":"I highly recommend this place. My initial conversation was so professional and the process was so easy. When arriving to the facility, I was really impressed by the cleanliness and how easily accessible things were. Having this unit gives me peace of mind. I am grateful for the extra space??","source":"Google","submissionTime":"2022-10-13T00:00:00","userName":"Alva F."},{"reviewId":"0c20a128-5275-4286-aa09-b392e2c97ab9","range":0,"rating":5,"reply":"Hi Mardesha, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 383-9755 or stop by the facility! ","replyTime":"2022-10-08T15:24:00","review":"It’s nice","source":"Google","submissionTime":"2022-10-08T00:00:00","userName":"Mardesha B."},{"reviewId":"4634edd2-a970-4711-96c1-c310a12ae303","range":0,"rating":5,"reply":"Thank you for the kind words, James. We're glad Shalom was very friendly and helpful! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2022-10-07T15:38:00","review":"Shalom was very friendly and helped me navigate my fist day at Extra Space. Thank you!","source":"Google","submissionTime":"2022-10-07T00:00:00","userName":"James M."},{"reviewId":"21e8363c-7c58-4988-b692-f2c7090c1655","range":0,"rating":5,"reply":"Hi Michael, Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 383-9755 or stop by the facility! ","replyTime":"2022-10-07T11:50:00","review":"Friendly service.","source":"Google","submissionTime":"2022-10-07T00:00:00","userName":"Michael H."},{"reviewId":"3ab7f4c8-1fa5-4e01-bbf9-d1103a95ba1b","range":0,"rating":5,"reply":"Hi, Estabraq ! Thanks for the positive review, it means a lot to our team. Please call (504) 383-9755 if you have any questions about your rental. ","replyTime":"2022-10-05T11:51:00","review":"Amazing team!! Very friendly ?? loved the tour and easy way to start renting.","source":"Google","submissionTime":"2022-10-05T00:00:00","userName":"Estabraq A."},{"reviewId":"615254d0-c8c0-4bf7-929b-8325274a5d73","range":0,"rating":5,"reply":"Thank you for your review, Ann! Providing renters with clean, secure, and well-equipped facilities is our top priority. We're glad we were able to meet your storage needs and that Kirk, Shalom, Devin, and the team have all been friendly and professional to work with. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-10-10T10:32:00","review":"The people who work at this location are all wonderful. To name a few: Kirk, Shalom, Devin, but everyone I have encountered friendly and professional. The building is always clean and secure. And there are always carts available! Can’t say enough good things about the team here.","source":"Google","submissionTime":"2022-10-03T00:00:00","userName":"Ann W."},{"reviewId":"8dcdc4f5-9591-4d91-a07a-9aa04814cc60","range":0,"rating":5,"reply":"Thank you for the kind words, Veronica. We're glad Shalon was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2022-10-10T10:07:00","review":"Great! Shalon T was amazing help! I would love to get another unit soon","source":"Google","submissionTime":"2022-10-03T00:00:00","userName":"Veronica D."},{"reviewId":"81ee41da-57a0-4286-a382-2dac5d5c6f1e","range":0,"rating":5,"reply":"Hi Shalon, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. ","replyTime":"2022-09-30T10:35:00","review":"I had the best experience with this location, where I was confused on how big of storage I needed because I was moving out of my town house and only had a  fewer boxes and a living room set and bedroom set and the store manager not only help me save money but also time and made sure my unit was convenient for me to have easy access on the 1st floor.  Thank you guys !","source":"Google","submissionTime":"2022-09-30T00:00:00","userName":"Shalon T."},{"reviewId":"72e4798d-15bd-44b4-9063-1f1c5006a2e0","range":0,"rating":5,"reply":"Thanks for the awesome review, Chris! We are glad the cleanliness of our property met your expectations. Don't hesitate to stop by the office or contact us at (504) 383-9755 if you need anything.","replyTime":"2022-10-10T12:19:00","review":"Very clean","source":"Google","submissionTime":"2022-09-26T00:00:00","userName":"Chris M."},{"reviewId":"5c32b673-ddc2-4ce1-b74d-342a469934ca","range":0,"rating":5,"reply":"Thank you for the kind words, Nicole. We're glad our team was helpful and knowledgeable. Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2022-10-10T11:55:00","review":"Very helpful and knowledgeable","source":"Google","submissionTime":"2022-09-23T00:00:00","userName":"Nicole T."},{"reviewId":"52d57fa2-1546-4ea8-9724-cbab9bc36102","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, M.J. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out if you need anything! ","replyTime":"2020-01-30T18:56:00","review":"Management team is fabulous, clean facility.","source":"Google","submissionTime":"2022-09-21T00:00:00","userName":"M.J. A."},{"reviewId":"6142cc04-c64b-414c-9641-1950b3502916","range":0,"rating":5,"reply":"Hi, Deborah! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kirk! Let us know if there's anything else we can do to keep your experience great!","replyTime":"2019-10-01T17:28:00","review":"Kirk was incredibly responsive and helpful in securing a unit. The facilities is cleaned and well-maintained. Extra Space offer a choice of outside or climate-controlled storage units.  The location is convenient, safe and easy to find. I highly recommend this place. Thanks for an awesome experience.","source":"Google","submissionTime":"2022-09-16T00:00:00","userName":"Deborah M."},{"reviewId":"4b27f0e0-80b5-4218-bfd7-fc99a12d2356","range":0,"rating":5,"reply":"Thank you so much for your kind words, Brittney. We're so happy you had a great experience with Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions!\n","replyTime":"2022-10-10T11:12:00","review":"Great storage experience!","source":"Google","submissionTime":"2022-09-15T00:00:00","userName":"Brittney W."},{"reviewId":"8175f0c7-51c8-4f7a-86f1-1d0d0e964524","range":0,"rating":5,"reply":"Thank you for the kind words, Delores. It's wonderful to know Kirk was friendly, professional, and knowledgeable! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2022-10-10T11:11:00","review":"Kirk was very friendly. Handled all my questions & concerns! Great customer service kirk.very professional","source":"Google","submissionTime":"2022-09-15T00:00:00","userName":"Delores W."},{"reviewId":"682029a4-cf2e-4365-b59d-5c1a0c6ecf0c","range":0,"rating":5,"reply":"Thank you for your feedback, Lorie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. ","replyTime":"2022-09-02T13:57:00","review":"Very pleased with Extra Space Storage.  Used for summer storage for college student.  Very clean facility.  A/C. Secure.  Helpful, courteous staff. Easy in and out.  Dollies available to move your items. Convenient location.  Will use again.","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"Lorie J."},{"reviewId":"b4a2818a-e07f-48c0-8fc3-20a855680cec","range":0,"rating":5,"reply":"Hi Taylor, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Devin! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-08-24T11:53:00","review":"The team at Extra Space Storage was very helpful and professional. They were knowledgeable about my options and were great at answering my questions and providing recommendations. I enjoyed working with Devin Patterson and appreciated his patience and flexibility. He made himself available right away so I could see the facilities and ask questions in person. Their space was clean, secure, climate controlled, and well maintained.","source":"Google","submissionTime":"2022-08-24T00:00:00","userName":"Taylor B."},{"reviewId":"c40d6d0f-e798-4d66-875e-9d0cfb0b3925","range":0,"rating":5,"reply":"Thank you, Tave. We're thrilled you had a positive experience at Extra Space Storage. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2020-12-11T18:27:00","review":"Brand new location and some of the friendliest staff of any storage unit I’ve ever rented. Pretty darn convenient for the uptown area.","source":"Google","submissionTime":"2022-08-23T00:00:00","userName":"Tave F."},{"reviewId":"9a2447fc-12ed-4ba5-b7d3-c68c64fe9f6e","range":0,"rating":5,"reply":"Hello, Payton. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (504) 383-9755. ","replyTime":"2022-09-02T15:41:00","review":"Wonderful storage facility! I used it over the summer and loved the hours of access and staff was always helpful! Will definitely be using this facility again.","source":"Google","submissionTime":"2022-08-22T00:00:00","userName":"Payton D."},{"reviewId":"e0bc8a4e-dc21-453e-b9b8-bf7f5aedec23","range":0,"rating":5,"reply":"Thanks for the positive review, Michelle!  We work hard to keep our facilities safe and clean for our customers. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-08-20T14:26:00","review":"Very clean and safe and the people who work there are very helpful!!!","source":"Google","submissionTime":"2022-08-20T00:00:00","userName":"Michelle B."},{"reviewId":"556fd010-e5b6-46f1-8b90-c687d7eeae5d","range":0,"rating":5,"reply":"Hi George, thank you for your review! We're so happy to hear that your experience with Devin and the cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.\n","replyTime":"2022-08-16T12:03:00","review":"Great clean business with helpful staff….Devin was especially efficient and nice.","source":"Google","submissionTime":"2022-08-16T00:00:00","userName":"George B."},{"reviewId":"bc2fa1fa-7bc6-4255-94fd-320ce8d7b5bd","range":0,"rating":5,"reply":"Hi Peri, thank you for the 5-star review! We are so happy to hear that you had a great experience renting with Devin. We try to make the rental process as easy as possible. Reach out if you ever need anything, please.","replyTime":"2022-09-02T05:47:00","review":"Very professional & everyone in the front office is very kind. Devin was especially very helpful with the whole process. It was a breeze to go every time. It’s organized & well kept.","source":"Google","submissionTime":"2022-08-13T00:00:00","userName":"Peri P."},{"reviewId":"0627ce9b-0215-49fd-b94e-c388d64a8537","range":0,"rating":5,"reply":"Hi Rollin, thank you so much! Keeping our facilities well-maintained and customer service are some of our top priorities. Reach out if you ever need anything, please.","replyTime":"2022-09-02T06:31:00","review":"The property is well-maintained and the workers  there a extremely nice If I could I will give them 10 stars","source":"Google","submissionTime":"2022-08-11T00:00:00","userName":"Rollin M."},{"reviewId":"eb181d73-182e-41ef-800b-0ad49fa5d577","range":0,"rating":5,"reply":"Hi V, thank you for the five-star review! We are so happy our staff was able to accommodate your storage needs and that they helped you file a claim for your damages. We can always be reached at 888-storage if you ever need anything.","replyTime":"2022-09-02T10:42:00","review":"Employees were friendly and SO supportive. My partner and I have back injuries and hired a moving company to help us unload our storage truck. Unfortunately, the movers trashed our stuff! The employees helped us file a claim, let us charge our phones to document the damage, and even offered us snacks.","source":"Google","submissionTime":"2022-08-07T00:00:00","userName":"v a."},{"reviewId":"dd28a29a-6446-4525-88bf-494f7b5e4fcf","range":0,"rating":5,"reply":"Thank you for the great rating, Kunal. We're glad our team was helpful and able to provide you with a positive rental experience! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2022-08-02T15:11:00","review":"I set up storage on the phone. The agent was very helpful. I moved stuff in the same day. I received a space that was perfect for my needs. The facility had good security and AC which made moving in simple. Over all had a great experience.","source":"Google","submissionTime":"2022-08-01T00:00:00","userName":"Kunal S."},{"reviewId":"bec057da-812c-4be3-a546-e6b1f0040490","range":0,"rating":5,"reply":"Hello, T A T Y A N A. Thank you for the 5-star review! We're so happy Devin could help. Call us at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2022-08-01T18:21:00","review":"My Experience at Extra Space was great. Specially to Devin who made it all worth it. Thanks again!!","source":"Google","submissionTime":"2022-08-01T00:00:00","userName":"T A."},{"reviewId":"b14c3214-0592-4d3a-a006-09aeb11342c0","range":0,"rating":2,"reply":"Hi Nyka, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future. Please call us at 888-storage so that we can learn more about your experience. ","replyTime":"2022-07-29T17:05:00","review":"My rent doubled after about 4 months. I complained to the national number but was only given lip service about a credit. This is why I closed my account.","source":"Google","submissionTime":"2022-07-29T00:00:00","userName":"Nyka S."},{"reviewId":"da8520b2-427d-4925-a985-e76b4e94b61e","range":0,"rating":5,"reply":"We think Ruben and Kirk are great too! Thanks for the positive review, Kristabella. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-05-20T08:58:00","review":"Ruben and Kirk are the best! The Moving kit box marker saved me!","source":"Google","submissionTime":"2022-05-18T00:00:00","userName":"Kristabella M."},{"reviewId":"a515cec7-cfee-4d5c-94b9-d41ce0799eaf","range":0,"rating":5,"reply":"Thank you for the kind words, Anna! We're committed to providing excellent customer service. Providing renters with clean and secure facilities is our top priority. We're glad Kirk was very helpful when you first rented the unit and made it easy to close out your account when you moved. If you ever need anything, feel free to stop by.  \n\n","replyTime":"2022-05-20T08:59:00","review":"I appreciate the excellent customer service as well as the clean and secure facilities. Kirk was very helpful when I first rented the unit, and he made it easy to close out my account when I moved. Great place!","source":"Google","submissionTime":"2022-05-18T00:00:00","userName":"Anna S."},{"reviewId":"b52405dc-b9ff-427b-bde3-80c2531ec4aa","range":0,"rating":5,"reply":"Thank you for your feedback, Jackie! Providing renters with clean and secure facilities is our top priority. We're committed to providing excellent customer service. We are here to help with any future storage needs! Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-05-04T13:50:00","review":"This place is top notch! Always clean, always great and friendly customer service and equipped with everything I needed to move in and out. My things were secure and the units are temp controlled so my belongings stayed in tact. Will use again if I ever need storage in the future.","source":"Google","submissionTime":"2022-04-07T00:00:00","userName":"Jackie C."},{"reviewId":"1d786e62-0422-454d-ba61-1fb6de79f914","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Prompt courteous service","source":"Google","submissionTime":"2022-04-04T00:00:00","userName":"Sally C."},{"reviewId":"19a529a0-e0cc-409f-afba-897251403f21","range":0,"rating":1,"reply":"Hi Daphney, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (504) 383-9755?\r","replyTime":"2022-02-11T09:46:00","review":"UPDATE: my unit being robbed is most likely an inside job. I have received many requests from credit card companies from the thieves trying to open accounts in my name using the temporary address I was at. The only place that I have used that address is at Extra Space Storage…\nUnfortunately, I was not the only one hit. I counted 4 total units on my row and floor that had the locks cut and replaced as the units belongings are trashed or taken.\n\neverything stolen from my secured unit and the office cannot tell me anything or have footage. 3 bikes, 2 tv’s, Sonos speakers, all my dresses and suits, shoes, artwork, my muses shoe… everything.\nthey cannot tell me anything and didn’t really seem to care just handed me a piece of paper and said call the police you’re insured for $10,000.\nas I was looking around my unit I noticed there were several others in the same condition. then I go downstairs to watch 3 gentlemen pulling open the secured locked gate. they show you all these great cameras when you are there to rent space from them, but if the gate nor the cameras are actually monitored what is the point?","source":"Google","submissionTime":"2022-03-22T00:00:00","userName":"Daphney N."},{"reviewId":"f3293a6b-7eb9-41da-abe5-d8386092f4c0","range":0,"rating":5,"reply":"Thanks for the kind words, Dave! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Devon reflects that! Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. Don't hesitate to reach out to us at 888-storage if you need anything!? \n\n","replyTime":"2022-03-18T16:52:00","review":"I had a really excellent experience using Extra Space Storage at 4866 Tchoupitoulas St New Orleans. I dealt mainly with Devon. He contacted me as soon I completed the online rental and followed up to make sure the unit was ready for use. His excellent communication made me feel extremely at ease using the facility. It was easy to access, clean and secure. Great job! I will use them again next time I'm in NOLA!","source":"Google","submissionTime":"2022-03-18T00:00:00","userName":"Dave B."},{"reviewId":"3e27800d-139e-4310-a939-bbcb5097e70f","range":0,"rating":4,"reply":"We're thrilled you had a great experience with Extra Space Storage, Grow For Food. Thank you for choosing Extra Space Storage. Give us a call if you have any questions!","replyTime":"2022-03-15T14:39:00","review":"Clean and friendly.","source":"Google","submissionTime":"2022-03-09T00:00:00","userName":"Grow F."},{"reviewId":"0afcaa53-9a3e-4913-b3c4-d2f36c306e99","range":0,"rating":5,"reply":"Hi Erin, thank you for your review. We're glad our team was very efficient. We're committed to being your go-to stop for all your local storage needs! Don’t hesitate to reach out if you need anything at 888-STORAGE.  \n","replyTime":"2022-03-07T10:43:00","review":"Easy to get in and out. Very efficient office staff. Great place to store items.","source":"Google","submissionTime":"2022-03-07T00:00:00","userName":"Erin R."},{"reviewId":"6aa12ffd-cafb-47cd-a8fd-ecb57a5407bf","range":0,"rating":5,"reply":"Thank you for recommending us, Tanner! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. We're glad our team was very polite and helpful. Don’t hesitate to reach out if you need anything at 888-STORAGE.  \n\n","replyTime":"2022-02-21T09:20:00","review":"This storage facility is located at a convenient location away from the busy traffic of downtown. The facility is highly secure with security gates and locked doors. The staff at the front desk are very polite and helpful. I would definitely recommend that you store your belongings here if you are looking for affordable storage in the New Orleans area.","source":"Google","submissionTime":"2022-02-21T00:00:00","userName":"Tanner Y."},{"reviewId":"17230e97-f895-45bf-b385-6f2c9b4f7844","range":0,"rating":5,"reply":"Wow, thank you for being a loyal customer, Bonnie! We are so happy you had a great experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-12-03T16:34:00","review":"I rented a unit for almost 3 years and never had any issues or problems with the unit.","source":"Google","submissionTime":"2022-02-07T00:00:00","userName":"Bonnie V."},{"reviewId":"9548eec1-7338-41b4-93b1-545f9c3929f8","range":0,"rating":5,"reply":"Hi, Gretchen. Thank you for leaving us a rating! We are happy to know Devin has been helpful and professional. We really appreciate your recommendation! It means a lot to us. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2020-05-14T20:37:00","review":"Devin and the team at Extra Space are amazing. The facility is always clean and I always feel safe accessing my unit at all hours. Devin is especially helpful and professional. Highly recommend for extra storage.","source":"Google","submissionTime":"2022-02-02T00:00:00","userName":"Gretchen D."},{"reviewId":"487d729f-d0fb-4bdd-b89e-5558cc4af930","range":0,"rating":5,"reply":"Thank you for your feedback, Angela! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-02-01T13:22:00","review":"Very nice, clean, secure facility. Easy online account management. Highly recommend if you are looking for a storage space in the area!","source":"Google","submissionTime":"2022-02-01T00:00:00","userName":"Angela B."},{"reviewId":"577eae7c-f736-4c10-a887-9afbb281b039","range":0,"rating":5,"reply":"Thank you for the kind words, Timothy. We're glad Tenisha was wonderful to work with, was helpful, and professional. We're committed to providing excellent customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2022-01-24T12:52:00","review":"Tenisha was wonderful to work with when we rented our space.  She was helpful and professional.  The property manager, Kirk, also followed up with us to make sure if we needed anything to contact him.  That was going above and beyond with the customer service.\n\nThank you!","source":"Google","submissionTime":"2022-01-22T00:00:00","userName":"Timothy M."},{"reviewId":"e6dea1af-8801-45ef-8473-73f1592796e4","range":0,"rating":5,"reply":"Thank you for the kind words, Tyra. We're glad Jinay was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2022-01-22T15:27:00","review":"Jinay was very helpful","source":"Google","submissionTime":"2022-01-22T00:00:00","userName":"Tyra B."},{"reviewId":"b99c91a4-69e5-4775-be76-bc5276b19f5b","range":0,"rating":5,"reply":"Thank you for recommending us, Vanessa! Providing renters with clean and secure facilities is our top priority. We're glad Kirk and our team are extremely professional, accommodating, and pleasant. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-01-20T08:24:00","review":"This is truly a safe, secure and clean facility. Kirk, the store manager, and his team are extremely professional, accommodating, and pleasant. I highly recommend this location/facility!","source":"Google","submissionTime":"2022-01-20T00:00:00","userName":"vanessa C."},{"reviewId":"2ca6dc2d-721a-4ceb-9dcb-4966b2aa0304","range":0,"rating":5,"reply":"Hi Andrew, Thank you for the excellent rating! We are stoked to hear you found our property clean and easily accessible. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2022-01-18T15:28:00","review":"Facility is clean and access is easy","source":"Google","submissionTime":"2022-01-17T00:00:00","userName":"Andrew T."},{"reviewId":"d556e280-e2df-4564-a576-7053c8676e86","range":0,"rating":5,"reply":"Hi Dawn, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-12-22T13:58:00","review":"Friendly staff, clean facility, easy access!","source":"Google","submissionTime":"2021-12-22T00:00:00","userName":"Dawn T."},{"reviewId":"8bbe8c4d-77e9-4624-811d-0da86b9addd5","range":0,"rating":4,"reply":"Thanks for the recommendation, Shawn! We are so happy to hear that you are happy with the cleanliness of our facility and our helpful staff! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-12-20T17:15:00","review":"The building was clean and the staff was helpful and friendly . I would recommend to anyone looking for storage rentals.","source":"Google","submissionTime":"2021-12-18T00:00:00","userName":"Shawn L."},{"reviewId":"123c190f-4ce6-4e05-9afc-90bacf0edde3","range":0,"rating":5,"reply":"Thank you for the kind remarks, Trenise! We're so happy to hear we have your recommendation! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2021-12-18T13:02:00","review":"Nice clean facility and representative was kind and courteous. Will definitely recommend","source":"Google","submissionTime":"2021-12-17T00:00:00","userName":"Trenise J."},{"reviewId":"d5c37f53-4ffe-4f79-9fe2-008e57c244fb","range":0,"rating":5,"reply":"Hi Keionna, thanks so much for your review! We are thrilled to hear your experience was the best. We're glad Kirk is very pleasant and his customer service is nothing short of amazing. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-12-16T12:01:00","review":"The best experience I have had in a very long time with any business. Kirk is very pleasant and his customer service is nothing short of amazing. I will definitely return to Extra Space if I need to and I hope Kirk will be there to help me. Thanks again Kirk!!!","source":"Google","submissionTime":"2021-12-16T00:00:00","userName":"Keionna J."},{"reviewId":"db2c90b0-24aa-4961-8044-cc0fbb304020","range":0,"rating":5,"reply":"Hi Robert, thank you for your review. We're glad our team was a pleasure to interact with, friendly, and informative. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-12-04T14:54:00","review":"The mgr and staff were a pleasure to interact with -friendly and informative. The facility is spanking new and combined with the security systems instills confidence in this customer . I have been back twice to bring “stuff” to my unit and the entry and unloading were easy .","source":"Google","submissionTime":"2021-12-04T00:00:00","userName":"robert b."},{"reviewId":"88bf467a-720e-41ff-b05a-1591dc798b7e","range":0,"rating":5,"reply":"Hi Laura, thank you for your review. We're glad our team was calm, knowledgeable, and incredibly caring. Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-11-20T09:18:00","review":"I have never reviewed a storage place online before, probably because it never warranted a 5 ?? experience in the past. Moving, storing, packing - all the things are stressful. Add a pandemic and uncertain timelines and it’s enough to push you over the edge. This space is pristine, communication concise and regular, and the folks that work the front office - calm, knowledgeable and incredibly caring. Look no further.","source":"Google","submissionTime":"2021-11-19T00:00:00","userName":"Laura F."},{"reviewId":"dd3fdd6b-5f02-4bff-8cfb-8d43f4f306be","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Blake and his crew of 6 were outstanding. They took their time wrapping all of our paintings, mirrors and furniture. They also were able to take apart a large treadmill and get out of our house safely. Very professional the whole time here. Also accommodated us at last minute. Will always use. Hard to find good movers like this company.","source":"Google","submissionTime":"2021-10-11T00:00:00","userName":"Dayton D."},{"reviewId":"1c2c6f34-8207-4033-81db-e02be95fda65","range":0,"rating":5,"reply":"Thanks for the awesome review, Anne! We work hard to meet the expectations of our customers, and we're happy to hear Kirk hit the mark for you! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.","replyTime":"2021-09-29T15:45:00","review":"Extra Space is the Rolls Royce of storage unit facilities.  Gate and unit access is very easy and my unit is exactly what I needed as far as size and quality is concerned.  Kirk at the front deck was BEYOND helpful.  I will be recommending Extra Space to all that are in need of a storage unit.","source":"Google","submissionTime":"2021-09-29T00:00:00","userName":"Anne P."},{"reviewId":"38fb4534-5e47-495a-8b10-ffd766f4eef7","range":0,"rating":5,"reply":"We appreciate the review, Aaron. Thank you for choosing Extra Space Storage for all of your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2021-09-29T18:03:00","review":"Excellent experience, great staff! Happy to give them my business","source":"Google","submissionTime":"2021-09-29T00:00:00","userName":"Aaron H."},{"reviewId":"11a85ec2-3371-478c-a218-aa134c4caaeb","range":0,"rating":5,"reply":"Hi Simon, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by the office if you need anything. ","replyTime":"2020-09-06T07:38:00","review":"Excellent place!\nKind staff!\nClean units!\nLove this place!\nMy musical instruments are safe!\n\n5 stars ? ?? ??","source":"Google","submissionTime":"2021-09-17T00:00:00","userName":"Simon L."},{"reviewId":"1b934ab1-e3f1-4dfe-a307-0a57de3dabdc","range":0,"rating":5,"reply":"Hi Kyle, thank you for your review! We're so happy to hear that your experience with Kirk and the cleanliness of the facility has been positive! Feel free to call us if you need anything.","replyTime":"2021-09-13T18:55:00","review":"Kirk was real friendly and professional. Place was perfectly clean..","source":"Google","submissionTime":"2021-09-13T00:00:00","userName":"Kyle O."},{"reviewId":"71307df3-1f49-41eb-ba1b-d23842cb016a","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Super clean and secure.","source":"Google","submissionTime":"2021-08-18T00:00:00","userName":"Terminal C."},{"reviewId":"4b13f4d0-ab9a-4ee7-9736-a24a133ef717","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I turned out to be a very needy customer (lost storage lock keys on day 3)!  Kirk and his team were very helpful and did not make me feel embarrassed at all lol.  The facility is clean I’m having no issues knock on wood cz I’m still there lol.  Enough with the lols!  Bottom line, I would recommend this place to a friend.","source":"Google","submissionTime":"2021-08-17T00:00:00","userName":"Sharde C."},{"reviewId":"42424b5f-9ad6-47df-89d2-0344aafd541a","range":0,"rating":5,"reply":null,"replyTime":null,"review":"There amazing I love this place","source":"Google","submissionTime":"2021-07-09T00:00:00","userName":"Latoya B."},{"reviewId":"314da004-105f-4030-9fcc-9abb6ba30dc4","range":0,"rating":5,"reply":null,"replyTime":null,"review":"My experience was amazing. The customer service provided by Ms. Aviyaunce Benjamin was amazing. She answered all the questions I asked and provided more information that allowed me to make the right choice in choosing storage.\nThe place was clean and spotless, no issues or complaints from me.","source":"Google","submissionTime":"2021-06-26T00:00:00","userName":"India A."},{"reviewId":"97214476-6158-410e-93d8-0c9d47e5ced4","range":0,"rating":5,"reply":"Hi Thelifeoflique, thank you for your review! We're so happy to hear that your experience with Aviyaunce and the cleanliness of the facility has been positive! Feel free to reach out at any time at 888-storage.\n","replyTime":"2021-06-26T11:46:00","review":"I loved my experience at extra space, the unit I purchased was very clean and I was treated with great service! Your customer service rep Aviyaunce was very helpful and nice.","source":"Google","submissionTime":"2021-06-26T00:00:00","userName":"TheLifeOfLique"},{"reviewId":"4f8903e0-0a41-4e15-9689-3d93122d163d","range":0,"rating":5,"reply":"Thank you for your feedback, Jay! Providing renters with clean and secure facilities is our top priority. We're glad Miracle was able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-06-19T14:00:00","review":"The staff is very friendly and helpful especially Miracle who I dealt with when leasing the space.   The facilities are clean and secure.\n\nVery happy with the decision to use Extra Space Storage for our off site storage.","source":"Google","submissionTime":"2021-06-14T00:00:00","userName":"Jay B."},{"reviewId":"29a31ba9-ba39-4442-b685-66d1cad19c02","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great facility, service and value!!    The price was right for the size especially compared to other storage companies in NOLA, Miracle showed us the space/facilities and we had a seemless transfer of dorm items for the summer.","source":"Google","submissionTime":"2021-06-02T00:00:00","userName":"Stu M."},{"reviewId":"fdef5d40-217b-4795-bc71-15ebe390951a","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Margaret! We are so glad Kirk could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-06-05T14:45:00","review":"Kirk was very friendly and was wonderful with all his advice. Definitely recommend Kirk and his facility!","source":"Google","submissionTime":"2021-05-31T00:00:00","userName":"Margaret A."},{"reviewId":"14f5a6d5-90d0-4de3-96b9-b01f0bcd1f59","range":0,"rating":5,"reply":"Hi Faith, thank you for your review. We're glad Mr. Kirk was polite, knowledgeable, and considerate. Stop by our office if you need assistance or have any questions. ","replyTime":"2021-05-22T11:03:00","review":"Mr. Kirk was so polite, knowledgeable and considerate when there was a misunderstanding about the size of my storage unit and upgraded me for something cheaper and bigger. Great job, Mr. Kirk!","source":"Google","submissionTime":"2021-05-21T00:00:00","userName":"Faith J."},{"reviewId":"d681f9ab-357c-44e4-ad2e-d52282f60839","range":0,"rating":5,"reply":"Thank you for the kind remarks, Robert! We're so happy to hear we have your recommendation! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.\n","replyTime":"2021-05-14T18:46:00","review":"Very nice and professional!  Can't recommend them enough for storage needs.","source":"Google","submissionTime":"2021-05-14T00:00:00","userName":"Robert G."},{"reviewId":"9c4bec76-7c7d-4641-b83f-4b61b5268569","range":0,"rating":5,"reply":"Hi Theron. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Terriell.  We appreciate having you as a customer and want you to know we are here to help whenever you need us at 888-storage.","replyTime":"2021-05-14T17:34:00","review":"This storage facility is super clean and affordable. Also, the staff is super friendly and very helpful. One of the staff members, Terriell, walked me around the whole facility—which is huge—and showed me various unit sizes and types, just to make sure I got the right unit for me. Highly recommended!","source":"Google","submissionTime":"2021-05-13T00:00:00","userName":"Theron M."},{"reviewId":"a11a4d46-05e9-4cc9-afe4-1aa6062666b2","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Jocilyn! We are so glad Kirk, Tarielle, and Myracle could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-05-15T09:21:00","review":"Kirk is A1 in customer service and accuracy! Tarielle and Myracle are as sweet and professional as well!","source":"Google","submissionTime":"2021-05-13T00:00:00","userName":"Jocilyn H."},{"reviewId":"287b5789-3db9-4cac-8a7d-ccf1e406859d","range":0,"rating":5,"reply":"Thanks for the positive review, Piper! We are glad you had an excellent experience with Mr. Kirk. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2021-05-15T09:26:00","review":"Excellent experience from Mr. Kirk! I love going to this storage unit as a college student. Highly recommended.","source":"Google","submissionTime":"2021-05-13T00:00:00","userName":"Piper S."},{"reviewId":"0d8bc650-68e8-4105-920d-68c41e0855bf","range":0,"rating":5,"reply":"Hi Teri. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Terryell!  We appreciate having you as a customer and want you to know we are here to help whenever you need us at 888-storage.\n\\\n","replyTime":"2021-05-11T15:55:00","review":"Extra space storage was extremely clean and the staff were all outstanding. The unit I selected was perfect and close to the elevator. I worked mostly with Terryell who was newly hired but she was so professional and knowledgeable that so thought she had worked there for years. I highly recommend Extra Space storage to anyone.","source":"Google","submissionTime":"2021-05-10T00:00:00","userName":"Teri F."},{"reviewId":"88df2ead-1b71-4498-9250-b8e43180f54d","range":0,"rating":5,"reply":"Thanks for the kind words, Gayle! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (504) 383-9755 if you need anything.\n","replyTime":"2021-05-10T13:23:00","review":"The place is spotless, smells clean, and the staff is helpful. I have used new storage facilities before that left my items smelling strongly of pest spray and moth balls. That won’t happen here. It is also safe. I had to leave my unit unlocked for two days but nothing was disturbed. I highly recommend this location.","source":"Google","submissionTime":"2021-05-08T00:00:00","userName":"Gayle P."},{"reviewId":"4cf28bee-699d-4b8f-a51d-372d51808015","range":0,"rating":5,"reply":"Thank you for the review, Gili! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-05-08T12:25:00","review":"Great service and facility. Super friendly!","source":"Google","submissionTime":"2021-05-06T00:00:00","userName":"Gili C."},{"reviewId":"47411ace-51f6-456e-8d23-2f47d2d2d284","range":0,"rating":5,"reply":"Thanks for the positive review, Amelia! We are glad you had a great experience with us. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-05-08T12:26:00","review":"Great experience! They were really nice and helpful!","source":"Google","submissionTime":"2021-05-06T00:00:00","userName":"Amelia D."},{"reviewId":"1bd0e980-c845-497d-9903-17d62e5aed93","range":0,"rating":5,"reply":"Hi Scott, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Kirk and Miracle! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-05-08T13:26:00","review":"JUST signed up with Extra Space and I am telling you, they made the process super easy and trouble free.  After making sure to help accomodate exactly what I needed, they handled everything quickly and professionally.  both the manager Kirk and my intake specialist Miracle were just awesome!  A few other details that made it a great experience: the are delightful when they answer the phone and they made absolutely sure that I knew all the details necessary to get through the process very quickly.  The facility is amazing as well and I find it very competitively priced!  If you need some storage, try them out for size!  Thanks Kirk & Miracle for a great intake experience!!","source":"Google","submissionTime":"2021-05-06T00:00:00","userName":"Scott G."},{"reviewId":"12b67021-27cb-4a41-901f-90685ded5d22","range":0,"rating":5,"reply":"Thank you for your feedback, Allen! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-05-02T23:50:00","review":"Clean and secure","source":"Google","submissionTime":"2021-05-03T00:00:00","userName":"Allen C."},{"reviewId":"bec650d9-aa75-4b04-b53c-6b77c910bec4","range":0,"rating":5,"reply":"Thank you for the review, Jane! We pride ourselves on having a friendly, accommodating staff and are so happy Daniele was able to assist you! If you ever need anything, feel free to stop by.","replyTime":"2021-04-30T14:41:00","review":"Everyone at the new tchoup facility  was welcoming and helpful as I was unsure of which size unit to go with..a special shout out to Daniele who was super in getting me up and running with my acct.","source":"Google","submissionTime":"2021-04-30T00:00:00","userName":"jane b."},{"reviewId":"15d33552-4f0e-4eaa-ae40-7c68725a331c","range":0,"rating":5,"reply":"Hi Heather, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-04-30T12:40:00","review":"This is the BEST place for all your storage needs. The staff was knowledgeable and quick to help me in any way I needed. The building is very well insulated and the rooms are not tiny like other storage places.","source":"Google","submissionTime":"2021-04-29T00:00:00","userName":"heather r."},{"reviewId":"f9385b3d-5d07-4adc-a028-4f057dcb5a24","range":0,"rating":5,"reply":"Thank you for the excellent rating, Original! We're happy we were able to provide a smooth rental experience. We're committed to providing excellent customer service and clean facilities. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-04-21T18:45:00","review":"Easy process, great customer service, clean and covered parking!","source":"Google","submissionTime":"2021-04-17T00:00:00","userName":"Original T."},{"reviewId":"1bc45adb-716c-4784-ba3a-554d91f4fc6f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"What an easy process! Shannon was most helpful.","source":"Google","submissionTime":"2021-04-08T00:00:00","userName":"Natalia E."},{"reviewId":"f62dc411-b495-435f-a604-89cd3ae8d37e","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Thanks miracle was professional and everyone else in the office we’re  polite  with helping me tour my unit I would definitely recommend this location to others","source":"Google","submissionTime":"2021-04-08T00:00:00","userName":"Dreya A."},{"reviewId":"afd677d7-f7f2-4f84-85d1-0e7d223efb02","range":0,"rating":5,"reply":"Thank you for your feedback, Carrie! Providing renters with clean and secure facilities is our top priority. We're glad Mr. Kirk was able to meet your storage needs. We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Thank you for being a loyal customer!? Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-04-08T13:35:00","review":"THE BEST. We have been customers since this location opened and our experience with the staff and the facility keeps getting better. We needed to change unit sizes on the fly to receive a large delivery, and Mr. Kirk found us a new unit in minutes at an extremely fair price. Safe, modern, clean, convenient location, and wonderful staff—there is literally no more we could ask. Who can say that about their storage facility?! We can—super grateful.","source":"Google","submissionTime":"2021-04-01T00:00:00","userName":"Carrie S."},{"reviewId":"a15b0126-7ba5-4f36-9447-c9e3955cff3d","range":0,"rating":5,"reply":"Shantell, we are so happy to hear that Kirk and Miracle could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage if you have any questions or need assistance with your rental.\n","replyTime":"2021-03-12T11:28:00","review":"Kirk and Miracle are amazing! They were always nice and always gave me courtesy calls. During this pandemic they were very understanding and worked with me! This storage facility is always clean and is really climate controlled! I will recommend them and will definitely use them again!","source":"Google","submissionTime":"2021-03-12T00:00:00","userName":"Shantell B."},{"reviewId":"f69dd3f4-f39e-4563-8c10-a8ce85abf174","range":0,"rating":5,"reply":"Hi David, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2021-03-17T09:06:00","review":"Great experience. Friendly helpful staff. Facility is immaculate!","source":"Google","submissionTime":"2021-03-11T00:00:00","userName":"David B."},{"reviewId":"8eb0625b-7e88-4218-bcd1-ffc6993cf57d","range":0,"rating":5,"reply":null,"replyTime":null,"review":"We rented a space to park our RV for the month of March as my wife is having surgery and we had to rent a house for her recovery. We are full-time RVers and not from NOLA.. Kirk, the manager, went above and beyond to accommodate us. Miracle, the asst manager, made the rental process so easy to complete. They have great security and the place is spotless. I would highly recommend this location to anyone needing storage.","source":"Google","submissionTime":"2021-03-01T00:00:00","userName":"Robyn R."},{"reviewId":"795702f9-b74c-43a9-80ba-f5a212216c42","range":0,"rating":5,"reply":"Hi Douglas, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-01-28T17:54:00","review":"Great facility, clean, spacious, indoor loading/unloading, very friendly staff","source":"Google","submissionTime":"2021-02-26T00:00:00","userName":"Douglas S."},{"reviewId":"7b2f7ab3-2b98-41a4-91d0-3cb9822910ab","range":0,"rating":5,"reply":"Hi F, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-02-24T08:32:00","review":"I love how clean and easy the access is","source":"Google","submissionTime":"2021-02-17T00:00:00","userName":"F T."},{"reviewId":"04f9e0c5-c786-45bc-8bbe-530845073fbf","range":0,"rating":5,"reply":"Thanks for the kind words, Dr Tanuja! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Kirk reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (504) 383-9755 if you need anything.\n","replyTime":"2021-02-19T14:18:00","review":"Very pleased with the service at this location. I rented a large unit for about 8 months. The place is clean, well maintained and the service was excellent. I especially want to commend Kirk, the facilities manager, who was very helpful throughout the process as I was moving in from out of town. He was responsive and always and provided excellent customer service.  Even at the time of vacating the unit, he went above and beyond to be helpful. Highly recommended.","source":"Google","submissionTime":"2021-02-06T00:00:00","userName":"Dr T."},{"reviewId":"95db1466-6a12-461b-9851-f81c9ead9b48","range":0,"rating":5,"reply":"Thank you for the review, Elizibeth! We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! Providing renters with clean and secure facilities is our top priority. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-02-17T11:57:00","review":"Kirk and Miracle, the managers of my location, are wonderful. So very helpful and accommodating. They go the extra mile. The facility is pristine - beautiful - clean - feels secure.","source":"Google","submissionTime":"2021-02-04T00:00:00","userName":"Elizibeth G."},{"reviewId":"3c038b6e-feda-4a3e-8d2e-aa213c33d0fc","range":0,"rating":5,"reply":"Thank you, Joe. We're thrilled you had a positive experience at Extra Space Storage. We are here to help at 888-storage, so let us know if you need anything!","replyTime":"2021-02-02T11:30:00","review":"Staff very friendly","source":"Google","submissionTime":"2021-02-01T00:00:00","userName":"Joe C."},{"reviewId":"54b661ac-2281-4cce-8970-071690a3dc0f","range":0,"rating":5,"reply":"Thank you for the kind words, Aimee. We're glad Kirk was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2021-02-15T10:50:00","review":"Kirk was fantastic!  Was very helpful.","source":"Google","submissionTime":"2021-02-01T00:00:00","userName":"Aimee M."},{"reviewId":"45f812c6-a5a0-42f8-b3bd-95e0274b81d0","range":0,"rating":4,"reply":"Hi Douglas, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Stop by the office if you need anything. ","replyTime":"2021-01-28T17:54:00","review":"Great facility, clean, spacious, indoor loading/unloading, very friendly staff","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"Douglas S."},{"reviewId":"03fd7f20-2f41-4a8d-a88c-fb924b631d4c","range":0,"rating":5,"reply":"Mycah, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Give us a call if you have any questions.","replyTime":"2021-01-29T18:21:00","review":"The employees were extremely friendly","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"Mycah V."},{"reviewId":"31ccc58a-ea6c-43b5-8080-9110cd7f19e2","range":0,"rating":5,"reply":"Thank you for the kind words, Terristopher! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!\n","replyTime":"2021-01-29T17:05:00","review":"The customer service is great. The space was really clean.","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"terristopher r."},{"reviewId":"cb0f2f9b-726c-4258-b1b7-538813e8efcc","range":0,"rating":5,"reply":"Thank you, Channel. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2021-01-29T18:55:00","review":"So professional","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"Channel B."},{"reviewId":"605b2024-f7fa-4779-8ffb-1cec8da1118f","range":0,"rating":5,"reply":"Thank you for the kind remarks, Molly! We're so happy to hear we have your recommendation! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2021-01-11T11:54:00","review":"Wonderful professional team to help you with all your questions!\nPolite and helpful! The best to work with.\nHighly recommend to use this facility!","source":"Google","submissionTime":"2021-01-10T00:00:00","userName":"Molly W."},{"reviewId":"49cfd8d9-232c-45b5-a63c-c5d19a231bab","range":0,"rating":5,"reply":"Thank you, Tanner. We're thrilled you had a positive experience with Kirk! If you need anything in the future, feel free to stop by or call us at 888-storage.","replyTime":"2020-12-15T17:02:00","review":"Great experience thus far. Staff at the facility (Kirk) provides FANTASTIC customer service!","source":"Google","submissionTime":"2020-12-14T00:00:00","userName":"Tanner A."},{"reviewId":"c4626b1f-8160-449a-b555-adaf2d728f63","range":0,"rating":4,"reply":"Thanks, Desmond. We are thrilled you had a great experience with Extra Space Storage. We are here to help at 888-storage, so let us know if you need anything!","replyTime":"2020-12-15T18:10:00","review":"Great place","source":"Google","submissionTime":"2020-12-14T00:00:00","userName":"Desmond L."},{"reviewId":"f509d76f-dba3-47c5-afa4-e6e3ba917272","range":0,"rating":5,"reply":"Hello, John. Thank you for the review. We're so glad Kirk could meet your storage needs. Let us know if we can?do anything else to?assist you at 888-storage.","replyTime":"2020-12-06T12:37:00","review":"Great experience! Kirk was extremely helpful and friendly. Made it easy to get set up!","source":"Google","submissionTime":"2020-12-05T00:00:00","userName":"John M."},{"reviewId":"44c7a375-ca48-4a14-8716-137e0b546177","range":0,"rating":5,"reply":"Hi Genevieve, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Kirk reflects that. Call us if there is anything else we can do to assist you!? ","replyTime":"2020-12-03T08:48:00","review":"The facility is well maintained and spacious.  It was incredibly easy to rent the unit and access it. We have had a great experience so far. Kirk is extremely helpful.","source":"Google","submissionTime":"2020-12-02T00:00:00","userName":"Genevieve S."},{"reviewId":"06b162c5-458c-4a86-9e4b-30558addfc9b","range":0,"rating":5,"reply":"Hello, Randolph. Thank you for the positive rating. We're glad Brie and Mr. Kirk were so personable and helpful. Please stop by the office if you have any questions.","replyTime":"2020-11-14T10:38:00","review":"Brie and Mr. Kirk are so personable and helpful. It has been a delightful experience.","source":"Google","submissionTime":"2020-11-14T00:00:00","userName":"Randolph R."},{"reviewId":"a1b1e4ff-30df-40c7-94a6-afb7881bb522","range":0,"rating":5,"reply":"Thanks for the kind words, Lara! We're so glad Kirk helped you find exactly what you needed and was great to work with. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (504) 383-9755 if you need anything.\n","replyTime":"2020-11-14T09:24:00","review":"Kirk at the storage place was THE best salesman I have ever dealt with. I have been dreading my move into a smaller apartment (and having to research/rent a storage unit) but all my worries were gone once I met Kirk. He helped me find exactly what I needed, and the storage place couldn’t be more user friendly. Highly highly highly recommend!!","source":"Google","submissionTime":"2020-11-13T00:00:00","userName":"Lara R."},{"reviewId":"57c64ece-5378-4b9f-b2f1-ec217ddf5fc5","range":0,"rating":5,"reply":"Thanks, Kuffa. We are thrilled you had a great experience with Extra Space Storage! If you need anything in the future, feel free to stop by or call us at 888-storage.","replyTime":"2020-11-10T11:35:00","review":"Every employee I spoke with was very friendly and informative!","source":"Google","submissionTime":"2020-11-09T00:00:00","userName":"Kuffa J."},{"reviewId":"7966c39d-dec6-437c-aed8-2a66c6de095f","range":0,"rating":5,"reply":"Thanks, Glen! We're pleased to hear you've had a positive experience throughout the rental process. We are here to help at 888-STORAGE, so let us know if you need anything!","replyTime":"2020-10-01T18:59:00","review":"Amazingly easy!  Filled out paperwork online, unit was ready on time, and facility is spotless. They even threw in a free lock. Highly recommended.","source":"Google","submissionTime":"2020-09-30T00:00:00","userName":"Glen M."},{"reviewId":"177d6bcf-fa7f-41b4-90f7-a82e4388f068","range":0,"rating":5,"reply":"Thank you for your feedback, Joe! Providing renters with clean and secure facilities is our top priority. We're committed to providing excellent customer service. We pride ourselves on having a friendly, professional, and knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! ","replyTime":"2020-09-27T13:18:00","review":"Fantastic experience! The facility is brand new, secure, clean, the units are climate controlled, they’re affordably priced and access to every unit appears super easy. If these reasons aren’t enough to convince you, consider the fact that their customer service is outstanding. I’ve had the pleasure of working with two on-site managers who are  professional, knowledgeable, friendly and all around genuinely wonderful/caring/helpful people. Keep in mind this is coming from someone who has high standards and expects the best when it comes to everything. I can’t help but think highly of the top brass at Extra-Space Storage because it’s clear to me that they not only have a great vision on what the ideal storage facility is, but they also have a knack for recruiting great people and training them well. I hope everyone who reads this review takes it to heart because I rarely ever take the time to write a review regardless of my experience.","source":"Google","submissionTime":"2020-09-26T00:00:00","userName":"Joe P."},{"reviewId":"87adfc0b-c0e8-466c-888a-90f9058b0ced","range":0,"rating":5,"reply":"Thank you for the excellent rating, Atkins! Moving is stressful, especially internationally. We're happy to hear that our team was able to provide a hassle-free storage experience! Don't hesitate to stop by the office or contact us at 888-STORAGE if you need anything else in the future.","replyTime":"2020-09-24T18:25:00","review":"I couldn’t be Happier with the amazing service from this company! We were moving to town from another country and this facility has been top notch helping that transition. The seamless set up all virtual and online, the safe and spotless facilities, and the staff have been the best of the best! Thank you so much!!!","source":"Google","submissionTime":"2020-09-24T00:00:00","userName":"Atkins F."},{"reviewId":"537d56fe-7fdc-4ce9-b20b-e8479d3fd10a","range":0,"rating":5,"reply":"Hello, Rosemarie. Thanks for the positive feedback. We're so happy we have customers like you. If you need anything in the future, feel free to stop by or call us at 888-STORAGE.","replyTime":"2020-09-08T13:50:00","review":"Easy  and helpful staff.","source":"Google","submissionTime":"2020-09-08T00:00:00","userName":"Rosemarie D."},{"reviewId":"eb4cde8b-92fa-4fbf-bcf5-3aa7e049798f","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Denice! We're committed to providing excellent service and we're glad you had a positive experience renting with Mr. Kirk! Let us know if we can do anything else to assist with your storage needs.","replyTime":"2019-12-12T08:05:00","review":"I love the location & view!! Mr. Kirk helped me with getting me my EXTRA SPACE STORAGE!! I thank you again for your help throughout the process!!!","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"Denice S."},{"reviewId":"dc119d9e-355b-4656-9f82-710cef9e6e7e","range":0,"rating":5,"reply":"Thank you for the rating, Sean. We're glad Linzie was super friendly and helpful. Please let us know if you need anything.","replyTime":"2020-08-27T17:46:00","review":"Linzie was super friendly and helpful.","source":"Google","submissionTime":"2020-08-27T00:00:00","userName":"Sean F."},{"reviewId":"4efb6c49-fd57-49f2-a834-04b6583d3fe5","range":0,"rating":5,"reply":"Our team is grateful for your rating, Ann! Call us at (504) 383-9755 if you have any questions or need assistance with your rental. ","replyTime":"2020-08-10T10:39:00","review":"Great service and very nice staff!","source":"Google","submissionTime":"2020-08-09T00:00:00","userName":"Ann T."},{"reviewId":"a6e95ba1-e058-4f72-ac0d-078509ff0429","range":0,"rating":5,"reply":"Thank you for the kind remarks, Lauren Von! We're so happy to hear we have your recommendation! Don't hesitate to reach out if you need anything.","replyTime":"2020-08-07T11:06:00","review":"Great service and very helpful with showing us around the property. I highly recommend using this facility.","source":"Google","submissionTime":"2020-08-06T00:00:00","userName":"Lauren V."},{"reviewId":"d2fe5f2b-3fb0-428f-bf79-1ac9b4883b94","range":0,"rating":5,"reply":"Hi, Spencer. Thank you for the rating! We're happy you had a great experience with Linzie. We really appreciate your business and are here to help if you need anything. ","replyTime":"2020-07-29T12:02:00","review":"Great experience. Linzie was very helpful and thorough in handling our questions. She was pleasant and professional resulting in a successful leasing of our storage unit.","source":"Google","submissionTime":"2020-07-28T00:00:00","userName":"Spencer G."},{"reviewId":"81656119-a210-41d9-9539-495337bde2e4","range":0,"rating":5,"reply":"Thank you, Jenny! We pride ourselves on keeping our storage facility clean, organized, and well lit and are thrilled to hear your experience with Kirk reflects that! Let us know if we can?do anything else to?assist you!? \n","replyTime":"2020-07-28T10:32:00","review":"Manager, Kirk Anderson, provided excellent service from my initial outreach through move in. Brand new facility. Super clean, well-lit. Good pricing for the area.","source":"Google","submissionTime":"2020-07-27T00:00:00","userName":"Jenny K."},{"reviewId":"da3b7b0e-8694-4991-b3a8-3cd62e0c0c48","range":0,"rating":5,"reply":"Hi, Jeffrey. We appreciate your positive review and happy to hear we could meet your storage needs. Please call (504) 383-9755 if you have any questions.","replyTime":"2020-07-22T12:23:00","review":"The place is great!  No problems at all with the unit.  Made it very easy to get a smaller unit when we moved into new apartment.  Even being inside the building a treat in the New Orleans heat.","source":"Google","submissionTime":"2020-07-21T00:00:00","userName":"Jeffrey C."},{"reviewId":"23f162fe-da28-4ef1-a6f8-467684ec8bbb","range":0,"rating":5,"reply":"Thank you so much for your kind words, Lisa. We really appreciate you taking the time to share your experience with us. Please stop by the office if you need anything else!","replyTime":"2020-07-16T13:32:00","review":"I was contacted almost immediately after reserving my unit online.  I received amazing friendly and professional service.  Very impressed!","source":"Google","submissionTime":"2020-07-16T00:00:00","userName":"Lisa S."},{"reviewId":"98affeb8-cfad-4c4a-97b8-215e7574a1d8","range":0,"rating":5,"reply":"Thank you, Patricia! We pride ourselves on keeping our storage facility clean and convenient. We and are thrilled to hear your experience reflects that!\n","replyTime":"2020-07-09T17:56:00","review":"The unit is perfect for my needs. It is easily accessible and clean. Carts are available right by the elevators for ease in unloading.","source":"Google","submissionTime":"2020-07-09T00:00:00","userName":"Patricia E."},{"reviewId":"cbfa472e-5d28-49f1-be77-813d8f78ab38","range":0,"rating":5,"reply":"Thank you, Chatterbox! It's wonderful to hear that Linzie and Kirk were very accommodating and helped you find the most convenient space. We really appreciate your business and are here to help if you need anything. Don't hesitate to reach out!","replyTime":"2020-07-07T11:39:00","review":"Thank you Linzie & Kirk for your most helpful advice, friendly service & “bending over backwards” help in finding me the spaces necessary for my convenience & situation. You both went out of your way to accommodate my needs & I really appreciate it. Jennifer N.","source":"Google","submissionTime":"2020-07-06T00:00:00","userName":"Chatterbox G."},{"reviewId":"a42970a5-4c37-480b-abba-a056ff814580","range":0,"rating":5,"reply":"Hello, Amanda. Thank you for the review. We're so glad you're happy with your units and that Kirk could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-07-02T13:14:00","review":"Thank you again Mr. Kirk for your services! I love my units????????","source":"Google","submissionTime":"2020-07-01T00:00:00","userName":"Amanda F."},{"reviewId":"98d1c302-7889-41f2-bd55-5c46f72adead","range":0,"rating":5,"reply":"Welcome, Jamal! We're pleased to hear Kirk was a great help! Thank you for choosing Extra Space Storage.?? ","replyTime":"2020-06-20T09:50:00","review":"Kirk was a great help at the 4866 tchop location. Thank you","source":"Google","submissionTime":"2020-06-19T00:00:00","userName":"Jamal B."},{"reviewId":"bbd6e955-c5ef-40e3-9795-163a5e8d65dc","range":0,"rating":5,"reply":"Thank you for the review, Jasmine Delise! We pride ourselves on having a friendly, accommodating staff and are so happy Kirk was able to assist you! We are excited to have you at Extra Space!","replyTime":"2020-06-18T12:38:00","review":"Kirk was wonderful! Excited to work with him for our storage needs. They couldn’t have been more helpful! Great prices as well!!","source":"Google","submissionTime":"2020-06-17T00:00:00","userName":"Jasmine D."},{"reviewId":"39bef354-b80a-417c-9f44-dd7430f24a00","range":0,"rating":5,"reply":"Bubby, we are so glad you had a great experience with Kirk! Thank you for choosing Extra Space Storage.?? ","replyTime":"2020-06-10T10:35:00","review":"Getting my unit set up was super easy. Kirk was extremely helpful and very nice.","source":"Google","submissionTime":"2020-06-10T00:00:00","userName":"Bubby R."},{"reviewId":"0e03021b-19af-4719-8ebc-9ab5e3a9afba","range":0,"rating":5,"reply":"Hi Blair, thank you for your review. We're glad Kirk was able to help! Stop by the office if you need anything. \n","replyTime":"2020-05-18T17:03:00","review":"Fantastic location, storage unit, and most importantly the manager! Kirk could not have been more helpful!","source":"Google","submissionTime":"2020-05-18T00:00:00","userName":"blair r."},{"reviewId":"2c4f4cb7-af94-4a4a-88e5-d2c4b45b9213","range":0,"rating":5,"reply":"Hi Tino, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Let us know if we can do anything to assist you! \n","replyTime":"2020-05-17T10:10:00","review":"Friendly people.  Fast and efficient.  A joy to work with.","source":"Google","submissionTime":"2020-05-16T00:00:00","userName":"Tino C."},{"reviewId":"a9abf741-64b0-4afd-bba6-e67c94904bb0","range":0,"rating":5,"reply":"We're proud to serve customers like you, Krystal! Thanks for leaving us a rating.\r\n","replyTime":"2020-01-06T15:56:00","review":"Kirk was very friendly. Process was a breeze and he made everything simple.","source":"Google","submissionTime":"2020-03-19T00:00:00","userName":"Krystal L."},{"reviewId":"8beb0704-f4dd-486e-ab5b-8f392e07fe19","range":0,"rating":5,"reply":"Thank you for the 5-star rating, Jack! We're so happy to hear our team in New Orleans was able to make your rental process hassle-free! Give us a call at (504) 383-9755 if you need any future assistance.","replyTime":"2020-03-18T09:59:00","review":"Staff are super friendly and the check in process is seamless. Facility is very clean and well kept. I trust this place to keep my belongings safe and climate-controlled.","source":"Google","submissionTime":"2020-03-16T00:00:00","userName":"Jack B."},{"reviewId":"9f9892c2-b179-4272-8a96-5df523284da0","range":0,"rating":5,"reply":"Thank you for the review, Emma! We pride ourselves on having an accommodating staff and are so happy they were able to assist you! Let us know if we can do anything to assist you! ","replyTime":"2020-03-18T09:58:00","review":"Kirk was incredibly accommodating, and communicative during a very busy move out time. We really appreciated his time and energy in navigating the process with us. Kirk will do all that he can to make your experience a positive one! \nAs a bonus, the facilities are brand new and kept in spotless condition.","source":"Google","submissionTime":"2020-03-16T00:00:00","userName":"Emma R."},{"reviewId":"7223877a-3132-4ee0-b5f8-0a24bfa52d22","range":0,"rating":5,"reply":"Thank you for the kind words, Gwendolyn! We're committed to providing excellent customer service. We're glad our team was very helpful and made the experience amazing. We are here to help with any future storage needs! \n","replyTime":"2020-03-16T17:36:00","review":"Amazing customer service, very helpful. Made the experience amazing. I would definitely choose to store my things here in the future","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"gwendolyn w."},{"reviewId":"7bc0ba4b-7f3c-4b04-9aec-567b1dd37897","range":0,"rating":5,"reply":"Hi Laurent, thank you for your review. We're glad Kirk was able to help! Stop by the office if you need anything. \n","replyTime":"2020-03-17T08:44:00","review":"Kirk was very helpful and great to work with.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Laurent D."},{"reviewId":"50f6ee04-3f03-46e5-895f-885c4484bfec","range":0,"rating":5,"reply":"Hi Cameron, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Kirk was able to help. Stop by the office if you need anything. \n","replyTime":"2020-03-12T12:05:00","review":"Awesome storage facility. Quick and seamless. Very clean establishment. Kirk was a great help during this process.","source":"Google","submissionTime":"2020-03-12T00:00:00","userName":"Cameron V."},{"reviewId":"2f9e397b-8044-4f49-b1c7-4a01be8661f6","range":0,"rating":5,"reply":"Hi Erica, we're glad Kirk was able to help you get a unit last minute! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-03-12T15:04:00","review":"kirk was really helpful in getting me a unit last minute! really organized and clean space!","source":"Google","submissionTime":"2020-03-12T00:00:00","userName":"Erica G."},{"reviewId":"0d6f52f5-d0d4-4766-bd85-49e54bf5c7fc","range":0,"rating":5,"reply":"Hi Lindsay, we're glad Kirk showed you around and covered all the details. We pride ourselves on having a professional, helpful staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage! \n ","replyTime":"2020-03-12T15:43:00","review":"Kirk was so helpful showing me around, covering all the details, and very helpful. He is very nice, polite, and professional. Highly recommended!","source":"Google","submissionTime":"2020-03-12T00:00:00","userName":"Lindsay C."},{"reviewId":"2270feb7-c1a4-47f4-9943-dfd4db64ebfd","range":0,"rating":5,"reply":"It's great to hear from you, Kaelyn! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out if you need anything! ","replyTime":"2020-03-11T17:32:00","review":"Amazing! So friendly and accommodating! They made the process so easy and were extremely helpful!","source":"Google","submissionTime":"2020-03-11T00:00:00","userName":"Kaelyn C."},{"reviewId":"9259c5be-41a7-4ae2-90b8-a02f1153da7f","range":0,"rating":5,"reply":"Jonell, thank you for choosing Extra Space! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2020-02-26T15:47:00","review":"The facility was well maintained. I felt very secure and that my belongings would be safe. The spaces and halls were well lit and climate controlled. The manager(Kirk) was extremely helpful. We looked at my storage units, tried out my access codes and he even made sure that my locks worked before I left. He was friendly and informative!! My first experience was great!!!","source":"Google","submissionTime":"2020-02-26T00:00:00","userName":"Jonell Q."},{"reviewId":"321227f2-bcfb-4d4e-acfe-f6ecacbaafab","range":0,"rating":5,"reply":"Thanks, Greg! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Let us know if you need any future assistance.","replyTime":"2020-01-12T13:20:00","review":"Great service, very nice facility","source":"Google","submissionTime":"2020-01-11T00:00:00","userName":"Greg D."},{"reviewId":"10be4183-d720-4b71-bf7a-1e9b816894cc","range":0,"rating":5,"reply":"Hi Lee, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.  \n\n","replyTime":"2020-01-04T14:27:00","review":"Clean facility, easy access. Move in was fast and friendly thanks to D?Andra and Kirk. Great experience.","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Lee S."},{"reviewId":"d61bdc3c-8e76-492d-b30d-c033b81fb45b","range":0,"rating":5,"reply":"Your recommendation means a lot to us, Missy! We know that our customers value clean facilities and helpful staff, so we do our best to provide that! Let us know if you need any future assistance.","replyTime":"2019-12-30T13:44:00","review":"Excellent customer service and very clean. Highly recommended","source":"Google","submissionTime":"2019-12-30T00:00:00","userName":"Missy 2."},{"reviewId":"4caea221-8330-40e7-9dcd-ab58016f60b2","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Hailey! We are so happy to hear you?ve had a great experience with Kirk. We look forward to serving you again in the future!","replyTime":"2019-12-20T08:24:00","review":"I stopped by and Kirk was helpful going over the rates for the units. I would've never guessed how close I was to this place! Def giving 5 stars!!","source":"Google","submissionTime":"2019-12-19T00:00:00","userName":"Hailey S."},{"reviewId":"84e9232a-4155-49e2-b23c-66d13a0df640","range":0,"rating":5,"reply":"Hi H. David De, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if we can do anything to assist you! \n","replyTime":"2019-12-18T12:59:00","review":"Great manager and clean, new facility","source":"Google","submissionTime":"2019-12-18T00:00:00","userName":"H. D."},{"reviewId":"bbb1b6fe-951a-4743-a7b8-28aa495ef0bb","range":0,"rating":5,"reply":"We're so glad you chose Extra Space Storage, Kenneth! Hearing that you had a positive experience renting with Kirk is the best thing we could hope for! Don't hesitate to reach out if there is anything else we can do to assist you.","replyTime":"2019-12-15T08:18:00","review":"I've been looking for a storage place & I'm glad I found it! The gentleman from the front, Kirk, was & still is helpful to answer my questions I may have.\n\nTHANKS FOR THE HELP","source":"Google","submissionTime":"2019-12-14T00:00:00","userName":"Kenneth S."},{"reviewId":"e5bde8b2-5cc1-435c-96df-e39860f853f2","range":0,"rating":5,"reply":"Hi Decoy, thank you for sharing your thoughts! We're glad to hear you had a positive experience with Kirk! Don't hesitate to stop by our office if you need anything!","replyTime":"2019-11-12T10:06:00","review":"I had a enjoyable experience here but mostly the atmosphere! Thank you again Mr. Kirk for your help! I'm looking forward to doing business with you in the near future again!","source":"Google","submissionTime":"2019-12-12T00:00:00","userName":"Decoy R."},{"reviewId":"7498a149-4c6d-47c5-b46d-1a19ad3f427c","range":0,"rating":5,"reply":"Thank you for the kind words, Theustican! We're committed to providing excellent customer service. We pride ourselves on having a professional, friendly staff and are thrilled to hear your experience reflects that. We're glad Mr. Kirk was able to help you find the right unit size.  We pride ourselves on keeping our storage facility clean, secure and well lit and are thrilled to hear your experience reflects that! Let us know if we can do anything to assist you! \n","replyTime":"2019-12-07T11:24:00","review":"Fantastic customer service. Mr Kirk was incredibly friendly and professional and was great helping me find the right unit size. The place is clean and bright and feels very safe.","source":"Google","submissionTime":"2019-12-06T00:00:00","userName":"TheUstican"},{"reviewId":"60669bc0-64c6-42b1-ad0f-d51839461197","range":0,"rating":5,"reply":"That's great to hear, Patrice! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (504) 383-9755 if there's anything else you need from us. ","replyTime":"2019-11-22T18:00:00","review":"This place is so clean, and the manager Kirk is incredibly nice. I walked in to inquire and he got me set up. The prices are super affordable, especially for how new and clean. Easy access too!","source":"Google","submissionTime":"2019-11-22T00:00:00","userName":"Patrice J."},{"reviewId":"60678879-5ed4-442c-920a-ecaea8b579b8","range":0,"rating":5,"reply":"Hamzah, we're committed to providing excellent service and we're glad our team was able to help with your storage needs! Let us know if we can do anything else to assist you.","replyTime":"2019-11-22T18:47:00","review":"Super helpful! Fantastic customer service!","source":"Google","submissionTime":"2019-11-22T00:00:00","userName":"Hamzah J."},{"reviewId":"907f2e2c-2076-49c7-932c-04951f584d66","range":0,"rating":5,"reply":"Thanks for the kind words, Robert! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 383-9755 if you need anything.","replyTime":"2019-11-10T12:04:00","review":"Excellent manager and great facility. They also sell boxes onsite which saved me a trip elsewhere.","source":"Google","submissionTime":"2019-11-10T00:00:00","userName":"Robert T."},{"reviewId":"2c30118f-724c-4503-b667-dc6c431619bc","range":0,"rating":5,"reply":"Thank you for the kind remarks, Dave. We're so happy to hear we have your recommendation! Kirk and the rest of our team are happy to help, so let us know if you have any questions!","replyTime":"2019-11-09T11:49:00","review":"Kirk was extremely helpful getting everything set up. Definitely recommend!","source":"Google","submissionTime":"2019-11-09T00:00:00","userName":"Dave G."},{"reviewId":"607bee61-1a64-48fe-8a34-a49f2c8d3645","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Nicholas. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out if you need anything! ","replyTime":"2019-11-09T14:35:00","review":"Great service and very personable.","source":"Google","submissionTime":"2019-11-09T00:00:00","userName":"Nicholas W."},{"reviewId":"b319aec0-6367-4871-ac20-42fd0d907b74","range":0,"rating":5,"reply":"Alexandra, we love hearing your feedback and are thrilled to know you are enjoying your experience with us! Don't hesitate to reach out if you need anything. Kirk and the rest of our team are happy to help with your storage needs!","replyTime":"2019-11-07T10:01:00","review":"Kirk was so helpful in finding us the perfect storage unit! Brand new! Such a great experience we just went back for a second unit haha! Thanks, Kirk & Space Storage!","source":"Google","submissionTime":"2019-11-06T00:00:00","userName":"Alexandra L."},{"reviewId":"b31614d6-45e6-4cb2-8c1b-1c99b2285035","range":0,"rating":5,"reply":"Thank you for the kind words, Eric. We're glad Kirk was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2019-11-06T08:09:00","review":"Kirk was wonderful and extremely helpful!","source":"Google","submissionTime":"2019-11-05T00:00:00","userName":"Eric B."},{"reviewId":"540c009e-defb-4a4d-82fe-7cbd66242a6c","range":0,"rating":5,"reply":"Billy, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Thank you for choosing Extra Space. Give us a call at (504) 383-9755 or stop by the office if you need anything!\n\n","replyTime":"2019-11-07T06:59:00","review":"The manager Kirk Anderson is especially friendly and makes you feel that he cares about you as a person, not just another potential renter.   The world can use more people like him.","source":"Google","submissionTime":"2019-11-05T00:00:00","userName":"Billy W."},{"reviewId":"7a4e91a9-9068-40e5-9aab-f57b03040256","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Kathleen! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We really appreciate you taking the time to share your experience with us. Stop by the office if you need anything.","replyTime":"2019-10-29T14:26:00","review":"Kirk was very friendly as well as efficient...I had an excellent experience!!","source":"Google","submissionTime":"2019-10-29T00:00:00","userName":"Kathleen I."},{"reviewId":"e13d1d15-b33a-45ea-9b0e-66ec29443404","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Ella! We pride ourselves on having a professional staff and are thrilled to hear your experience with Mr. Kirk reflects that. Let us know if we can do anything to assist you!","replyTime":"2019-10-25T16:04:00","review":"I just love Mr. Kirk. He is so professional and kind.  He really took care of me when I came in.","source":"Google","submissionTime":"2019-10-24T00:00:00","userName":"Ella T."},{"reviewId":"9f063192-6702-4246-b563-86b4091f1f8c","range":0,"rating":5,"reply":"Hi Gerard, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 383-9755 or stop by the office if you need anything!\n\n","replyTime":"2019-10-16T11:25:00","review":"Great service.","source":"Google","submissionTime":"2019-10-16T00:00:00","userName":"gerard p."},{"reviewId":"e0f45f1f-00ab-415c-842a-ed822b66232f","range":0,"rating":5,"reply":"Hi Tisheata, thank you for your review. We're glad Kirk was able to help you pick a storage unit and found the best rates! Stop by the office if you need anything.\n","replyTime":"2019-10-13T12:33:00","review":"Kirk is a great customer service agent. He found the best rates and helped me pick the storage unit.","source":"Google","submissionTime":"2019-10-12T00:00:00","userName":"Joseph G."},{"reviewId":"6d5e3ba9-a5c7-4d98-b4ee-5c088e75eb55","range":0,"rating":5,"reply":"Thank you for the kind words, Gino. We're glad Kirk was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2019-10-14T11:08:00","review":"Great manager and brand new facility. KIRK is the best.","source":"Google","submissionTime":"2019-10-12T00:00:00","userName":"Gino R."},{"reviewId":"d4b5c3bd-f163-4f2c-8cf1-06e5c68f2353","range":0,"rating":5,"reply":"Hi Wayne, thank you for your review. We're glad Kirk was able to help and walked you through it all. Let us know if we can do anything to assist you!\n","replyTime":"2019-10-06T11:26:00","review":"They are just getting started and this is our first time with personal offsite storage. Kirk Anderson took very good care of us--making sure that we knew how to do everything we needed to do and walking us through it all just to make sure. A good start, for sure!","source":"Google","submissionTime":"2019-10-05T00:00:00","userName":"Wayne E."},{"reviewId":"e88cdb3f-5ccb-4e09-86cf-a07b95b8e851","range":0,"rating":5,"reply":"Thank you for the kind words, R. We're glad Kirk was able to help! Our team is here to serve you, so give us a call at (504) 383-9755 if you need any future assistance.\n","replyTime":"2019-10-06T11:24:00","review":"Kirk is the man!","source":"Google","submissionTime":"2019-10-05T00:00:00","userName":"r M."},{"reviewId":"d91a13e4-ee17-400c-abad-0a7003ad2c66","range":0,"rating":5,"reply":"Hi, Ne Ne And, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us! Let us know if you need any future assistance!","replyTime":"2019-10-01T17:20:00","review":"Mr Kirk was very helpful and store is very clean","source":"Google","submissionTime":"2019-09-30T00:00:00","userName":"Ne n."},{"reviewId":"6b746a05-6db9-4db5-9b53-9d6551f917f7","range":0,"rating":5,"reply":"Thank you for your feedback, Jarrell! Providing renters with clean and secure facilities is our top priority. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Let us know if we can do anything to assist you!\n","replyTime":"2019-09-29T13:22:00","review":"Clean. Safe. And super friendly!","source":"Google","submissionTime":"2019-09-27T00:00:00","userName":"Jarrell F."},{"reviewId":"71d63e8d-9f7a-489b-9952-9b01ad11b4fa","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Erika! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Thanks for recommending Extra Space Storage!","replyTime":"2019-09-29T13:23:00","review":"Brand new storage facility on Tchoupitoulas with friendly staff and a great layout. Highly recommended!","source":"Google","submissionTime":"2019-09-27T00:00:00","userName":"Erika S."},{"reviewId":"abebff46-9ae6-4aaa-951c-cdd02b6d154f","range":0,"rating":5,"reply":"Hi Joycelyn, thank you for your review. We're glad Kirk was able to help! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-09-29T13:22:00","review":"Kirk was very helpful","source":"Google","submissionTime":"2019-09-27T00:00:00","userName":"Joycelyn S."},{"reviewId":"47623ee9-06bc-4435-8117-4fe4a620ac3e","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Morgan! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs!","replyTime":"2019-09-22T09:32:00","review":"Great experience! Friendly staff! Just opened, great rates!","source":"Google","submissionTime":"2019-09-21T00:00:00","userName":"Morgan C."},{"reviewId":"c9cfeeed-953f-4fea-b967-62e1cca9a72c","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Maria! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience with Kirk reflects that. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if we can do anything to assist you!","replyTime":"2019-09-18T16:57:00","review":"Kirk was very friendly and helpful.  Great location and very clean. Love the fact the unloading dock is covered and secured.  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