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We're glad to hear Tee provided courteous and efficient service, and we'll be sure to pass your kind words along to him and the team. Thank you for choosing Extra Space Storage!","replyTime":"2026-11-04T14:58:00","review":"Tee was courteous, helpful and efficient! Ty! Debbie","source":"Google","submissionTime":"2026-11-04T00:00:00","userName":"Debbie S."},{"reviewId":"8c1bec12-69ce-4bbc-8c92-49b6a5b6c64f","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Josh! We're glad to hear your storage setup was quick and easy, and we will certainly share your kind words with Marla and the rest of our team.","replyTime":"2026-11-05T11:55:00","review":"Marla was fantastic, quick to the point and easy set up for storage. Thank u guys","source":"Google","submissionTime":"2026-11-04T00:00:00","userName":"Josh J."},{"reviewId":"f25c86f8-1407-4550-a4ce-3047a7a5f7b2","range":0,"rating":5,"reply":"Thank you for sharing your experience, Greg. We're glad to hear that our facility and team met your expectations, and we appreciate your recommendation of Extra Space Storage.","replyTime":"2026-11-04T14:25:00","review":"Very clean and secure storage.  Staff is professional and friendly.  Great choice for your storage requirements.","source":"Google","submissionTime":"2026-11-04T00:00:00","userName":"Greg S."},{"reviewId":"d3fcb9f9-476c-41e3-b19d-8dcfc3e1704e","range":0,"rating":5,"reply":"Thank you, Alexis, for sharing your experience and for recommending Extra Space Storage. We're glad to hear that our team was helpful and that you found our facility clean, secure, and easy to navigate. We appreciate your support!","replyTime":"2026-11-04T15:02:00","review":"Wonderful storage units!! The office lady’s were so helpful. It was clean and easy to navigate as well as secure. I 100% recommend renting from here!!","source":"Google","submissionTime":"2026-11-04T00:00:00","userName":"Alexis B."},{"reviewId":"7dc6341a-80c4-460e-b704-2f8d609560ec","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage. We are glad to hear that Marla was helpful and supportive with your RV storage rental.","replyTime":"2026-10-30T12:18:00","review":"Marla was very helpful and supportive in my RV storage rental.","source":"Google","submissionTime":"2026-10-30T00:00:00","userName":"Dr J."},{"reviewId":"5a3115cc-a62a-4e83-a68c-2aaa84581fb6","range":0,"rating":5,"reply":"Thank you for recognizing Angela’s thorough and informative service, Sam. We’re glad you appreciated the military discount.","replyTime":"2026-10-20T14:19:00","review":"Angela was extremely thorough, polite, and informative.\nI particularly appreciate the military discount","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"sam j."},{"reviewId":"e43bb657-a1ce-47ce-84f6-26f228e71f99","range":0,"rating":5,"reply":"We are thrilled to hear you experienced good service, quality, a friendly environment, and a safe neighborhood, Derek.","replyTime":"2026-10-16T10:01:00","review":"Good service good quality friendly environment and in a safe neighborhood","source":"Google","submissionTime":"2026-10-16T00:00:00","userName":"Derek H."},{"reviewId":"f6db1bd7-76f8-4a35-8514-622ce897e3f9","range":0,"rating":5,"reply":"Thank you for sharing, Nadine! We’re delighted Marla helped you find the right unit for your needs.","replyTime":"2026-10-11T08:10:00","review":"Marla was awesome! She helped us get just the right unit for what we need.","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"nadine R."},{"reviewId":"844c19a0-28cc-46da-a0a2-4c3dbf2a0f42","range":0,"rating":5,"reply":"Thank you, Jeremy, for sharing your experience and for recommending Extra Space Storage. We are glad to hear our team provided helpful service and made upgrading your unit straightforward. We appreciate your support and are glad to have provided you with a clean, well-kept facility.","replyTime":"2026-10-11T09:29:00","review":"The best storage experience I've had thus far, well kept and clean, all the staff are very helpful, polite and positive, they made it super easy to upgrade to a larger unit. I wouldn't recommend anywhere else as much as I do extra space storage located on 57th and south ben burr Rd, south hill. Thank you all for your service.","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"Jeremy"},{"reviewId":"c79a097c-ebd3-438c-832c-c57a5b428031","range":0,"rating":5,"reply":"Thank you, Shelby, for sharing your experience. We're glad to hear our team provided friendly service, and we appreciate you choosing Extra Space Storage.","replyTime":"2026-10-08T18:21:00","review":"Amazing experience. Friendly staff","source":"Google","submissionTime":"2026-10-08T00:00:00","userName":"Shelby G."},{"reviewId":"db1ba3be-2213-4492-b7b3-f0bfd225e9db","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Jared! We’re glad to hear that Marla was helpful and that you’re happy with our clean, secure grounds.","replyTime":"2026-09-25T15:53:00","review":"Marla is very helpful. The grounds are clean and secure. Happy to be here.","source":"Google","submissionTime":"2026-09-25T00:00:00","userName":"Jared C."},{"reviewId":"c4b87c14-6335-478c-b394-c55e2f348765","range":0,"rating":5,"reply":"Thank you for the review, Taylor! We're glad to hear you experienced excellent service with Extra Space Storage.","replyTime":"2026-09-23T11:51:00","review":"Excellent Service!!","source":"Google","submissionTime":"2026-09-23T00:00:00","userName":"TaylorMade O."},{"reviewId":"589786a6-aac4-4182-a5db-e367186837bd","range":0,"rating":5,"reply":"Thank you for sharing your experience, Alexandrea. Moving can be stressful, especially on short notice, and we're glad our team at Extra Space Storage could help make the process smoother for you.","replyTime":"2026-09-22T12:47:00","review":"I needed a storage unit last minute due to unexpected issues with a cross state move. They were extremely helpful and friendly and got me a great deal on a unit during a moment of high stress. Would use their storage again. Thank you!","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Alexandra K."},{"reviewId":"9fc70a8f-ed8e-47b8-9fa1-7119c32aae96","range":0,"rating":5,"reply":"We’re happy to hear we made your experience easy and fast, Holly! Thank you for your kind recommendation.","replyTime":"2026-09-25T14:03:00","review":"Very helpful totally sweet! Made the experience so easy and fast! I would absolutely recommend","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"Holly S."},{"reviewId":"cb524e2a-5499-475d-bab4-7c6d90c62871","range":0,"rating":5,"reply":"Thank you for sharing your experience Elizabeth! We are glad to hear that getting your unit and coverage with Extra Space Storage was quick and easy.","replyTime":"2026-09-19T15:57:00","review":"Amazing experience, super easy and quick to get a unit with proper coverage","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Elizabeth H."},{"reviewId":"5ae15c05-7e4f-4e01-b1aa-eeeaf1e9b49f","range":0,"rating":5,"reply":"Thank you for the review, Nicholas! We are glad to hear you had a great experience with our team at Extra Space Storage.","replyTime":"2026-09-25T11:10:00","review":"Awesome service!!","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"Nicholas H."},{"reviewId":"ac90e144-2330-4636-8848-39c3b65e13e2","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience. Kind staff, smooth billing, and clean facilities are what we strive for. Thank you, Alan!","replyTime":"2026-09-14T10:20:00","review":"They’re very kind and never had problems with billing. Very clean facilities as well.","source":"Google","submissionTime":"2026-09-14T00:00:00","userName":"Alan C."},{"reviewId":"702ee68b-8809-4653-8617-65d6ed4d3b5f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Tim! We are glad Marla provided friendly, helpful service. ","replyTime":"2026-09-14T18:08:00","review":"Marla was absolutely amazing. Very friendly and helpful. Best storage unit in Spokane!!","source":"Google","submissionTime":"2026-09-14T00:00:00","userName":"Tim L."},{"reviewId":"20591f20-9683-46f0-9796-780429b5bcb2","range":0,"rating":5,"reply":"Thank you for your 5-star rating and for sharing your positive experience, Mike! We're so glad to hear that Marla was awesome, helpful, and kind. We will be sure to share your kind words with Marla and the rest of our team at Extra Space Storage.","replyTime":"2026-09-07T11:31:00","review":"Marla is awesome. So helpful and kind!","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"Mike W."},{"reviewId":"3b50456e-fe15-4863-b192-7b040f893e36","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Cinnamon! We're glad our staff made your experience at Extra Space Storage a great one.","replyTime":"2026-08-24T11:42:00","review":"We've rented multiple air conditioned spaces here at Extra Space Storage and were met with very friendly and supportive onsite staff!","source":"Google","submissionTime":"2026-08-24T00:00:00","userName":"Cinnamon J."},{"reviewId":"e3843a09-d361-4baa-8971-f65becdde316","range":0,"rating":5,"reply":"We sincerely value your feedback on our clean facility, easy access, and competitive rates. We're glad our team delivered a friendly, helpful experience!","replyTime":"2026-08-24T11:46:00","review":"Great place to store. Clean easy access we have drive up. Competitive rates. Called facility directly to get better rate. Very friendly and helpful. Done deal??","source":"Google","submissionTime":"2026-08-24T00:00:00","userName":"L A."},{"reviewId":"fc81b9a9-7422-4051-a793-b4f6996e7259","range":0,"rating":5,"reply":"Thank you for your review, Charlene! We are glad our team answered your questions and provided a great experience.","replyTime":"2026-08-24T17:29:00","review":"Very informative  answered questions\nHelpful    Great experience.  THANKYOU so much","source":"Google","submissionTime":"2026-08-24T00:00:00","userName":"Charlene R."},{"reviewId":"98108563-4642-4c58-bf41-49ba77c47d6f","range":0,"rating":5,"reply":"We are delighted to hear about your experience with our front desk team. Your kind words mean a lot to us, Andra!","replyTime":"2026-08-22T09:02:00","review":"Front desk lady is awesome","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"Andra R."},{"reviewId":"cfb9b92f-427d-4b50-8e27-f196dfe3c4d2","range":0,"rating":5,"reply":"We are happy to hear our customer service and office manager made a great impression, Chris. We appreciate your kind words!","replyTime":"2026-08-17T09:57:00","review":"Customer service was awesome to work with and the office manager was extremely nice and very helpful.","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"Chris I."},{"reviewId":"a711e6ec-da33-4756-8551-28609991f2cb","range":0,"rating":5,"reply":"Thank you for your review, Timothy! We're glad Marla provided wonderful customer care. We'll be sure to share your kind words with her.","replyTime":"2026-08-17T12:21:00","review":"Great customer care. Marla was wonderful.","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"Timothy O."},{"reviewId":"25aed354-5dc0-4bba-9f88-b151f2e764f5","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Katie! We're glad Marla helped you out in a jam. We'll be sure to share your kind words with her!","replyTime":"2026-08-14T11:54:00","review":"Marla is amazing!! So helpful when we were in a jam.","source":"Google","submissionTime":"2026-08-14T00:00:00","userName":"Katie C."},{"reviewId":"7719454d-fe31-4f1e-bdba-efefaedf68ab","range":0,"rating":5,"reply":"We are ecstatic to hear that Marta made such a great impression, Brenna. We'll be sure to share your kind words with her, Brenna!","replyTime":"2026-08-06T11:31:00","review":"Marta was wonderful and so helpful. 5 stars!","source":"Google","submissionTime":"2026-08-06T00:00:00","userName":"Brenna W."},{"reviewId":"fa81bbe7-f636-4c02-9cba-e7b33e164d0c","range":0,"rating":5,"reply":"We sincerely value Manla's help resolving your door issue, David. Please call us at (509) 443-3708 to discuss pricing options that work for you.","replyTime":"2026-08-01T10:56:00","review":"Marla helped me with the panic of a unit door that wouldn't come up. I was moving to a U-Haul unit because Extra Space sent me a notice saying my my price was getting jacked up to $191 a month.  U-Haul\nhas the price at $130 I like what I used to have here.","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"David G."},{"reviewId":"44144df8-a31c-49f7-8e4f-4776525b40af","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're thrilled to hear that Marla and Claire made your move-in experience seamless and stress-free. Thank you for sharing your experience with us, Matt.","replyTime":"2026-08-02T08:07:00","review":"Marla and Claire were so helpful! They made our move-in experience seamless and stress free.","source":"Google","submissionTime":"2026-08-01T00:00:00","userName":"Matt I."},{"reviewId":"93761259-e1ed-4a56-b9d1-2564771b2cda","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with us. Thank you for your feedback.","replyTime":"2024-08-27T17:04:00","review":"They have always been very accommodating over the years we have maintained a storage spot. The property is kept clean and in good working order. We have been very pleased with our experience.","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"James M."},{"reviewId":"ae9ed6c0-dbe7-4b7c-ac30-6e51ad601267","range":0,"rating":5,"reply":"Thank you for your review. We are pleased to hear our staff made a caring and kind impression. We appreciate your support!","replyTime":"2026-07-31T12:15:00","review":"Great stafff always caring and kind","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"badluck002"},{"reviewId":"fce0bba8-dd69-49c0-80fe-0e55970aca59","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Beth! Glad our staff and clean facility made a great impression. We look forward to serving you again!","replyTime":"2026-07-31T14:20:00","review":"The staff is so nice and helpful. The facility is clean and well maintained. We’ll definitely use them again. Thanks!","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"Beth T."},{"reviewId":"28dc737f-dbfa-4656-b87f-4b996e363907","range":0,"rating":2,"reply":"Thank you for sharing your concerns, Bryan. We regret the rate increases impacted your experience. Please call us at (509) 443-3708 to discuss further.","replyTime":"2026-08-01T07:39:00","review":"What aggravated me about Extra Space was at the beginning of winter then the beginning of Summer I recieved a postcard from Salt Lake City corporate...)Mormanville)...stating a near doubling of the rent rate! I notified them I would leave if the new rates were not reduced! They adjusted them but still higher than the competition so after two years I left! My new unit is 1/3 of what they were going to charge me!","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"Bryan"},{"reviewId":"9cf617d3-f5a1-4b3e-9a90-4c68fb2f5873","range":0,"rating":5,"reply":"We are thrilled to hear this! Your kind words mean a lot to us. Thank you!","replyTime":"2026-07-27T17:03:00","review":"Absolutely wonderful to talk to! I hope the best for you! God bless you.","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"everydayzach E."},{"reviewId":"ba43ccd3-09f9-4b26-928d-4a88a59917cd","range":0,"rating":5,"reply":"We are honored to hear our staff's friendliness and clean spaces stood out, Andrew. Your kind words mean a lot to our team!","replyTime":"2026-07-24T14:58:00","review":"Onsite staff is always very friendly. Storage spaces are kept exceptionally clean.","source":"Google","submissionTime":"2026-07-24T00:00:00","userName":"Andrew R."},{"reviewId":"65184321-5d68-48e2-972a-c49d1e0f4e92","range":0,"rating":5,"reply":"We are elated to hear Marla and Tony made a great impression. Welcome to Extra Space Storage, Kenneth — glad you switched!","replyTime":"2026-07-23T08:01:00","review":"Clean and well managed facility. Marla and Tony are great when it comes to customer service. I left my old storage unit due to price gouging. My new unit at Extra Space is cleaner, lighted, and better maintained. I'm really happy that I switched.","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Kenneth B."},{"reviewId":"325a3ef8-59dc-4713-9806-8ec6c1287db2","range":0,"rating":5,"reply":"Thanks for the great feedback, Quinn! Glad Marla could help fix the issue and deliver a great experience.","replyTime":"2026-07-17T14:23:00","review":"Marla was fantastic in helping fix an issue we had. Great experience!","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"Quinn R."},{"reviewId":"2dacb99d-8e59-4be6-8b43-84bf550cb52e","range":0,"rating":5,"reply":"Thank you for sharing, Melonie! We're glad Angela made your rental experience smooth and pleasant. We'll pass along your kind words!","replyTime":"2026-07-16T17:18:00","review":"Angela handled my rental agreement and answered my questions with a smile, and had a very pleasant attitude","source":"Google","submissionTime":"2026-07-16T00:00:00","userName":"melonie v."},{"reviewId":"c9014375-e9c1-43ab-875a-cd5f16e06808","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback. We're glad we could be helpful!","replyTime":"2026-07-15T15:56:00","review":"Very helpful","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"Superior H."},{"reviewId":"2d78f56a-0954-4384-9cc8-a21591162dfc","range":0,"rating":5,"reply":"Thank you immensely, Tony! Glad Marlo made your experience great. We'll pass along your kind words to her!","replyTime":"2026-07-15T15:55:00","review":"Thank you Marlo was awesome and very helpful great experience","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"Tony S."},{"reviewId":"053e2cce-df4f-48be-bc6c-c87a0bb2cacf","range":0,"rating":5,"reply":"Thank you for your review, Walter! Thrilled the experience was friendly, affordable, and easy. Your 10/10 means a lot to us!","replyTime":"2026-07-15T17:13:00","review":"Very friendly, price very at my budget clean and very easy I know how to make the deal. I loved it 10/10 ??","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"Walter P."},{"reviewId":"d1ba1814-4aab-4030-b0dc-41e74fdb2f3a","range":0,"rating":5,"reply":"We greatly appreciate your kind words, Emilee! We'll pass along your thanks to Marla — we're glad she made your experience so easy!","replyTime":"2026-07-10T10:10:00","review":"I have used extra space a couple times but Marla makes things so easy I’d rent from them and her anytime!! Thanks Marla for being so kind","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Emilee B."},{"reviewId":"4babcd73-7aa3-4a22-8b11-ee9c42f63bd7","range":0,"rating":5,"reply":"Thank you for sharing your 10/10 experience, Joce! We're glad our team's friendly, personable service left an impression. See you next time!","replyTime":"2026-07-06T18:08:00","review":"10/10 Amazing! They are so personable and friendly aswell. I will most definitely be using their service again!","source":"Google","submissionTime":"2026-07-06T00:00:00","userName":"Joce O."},{"reviewId":"d992d77a-e7ed-4527-a74c-e8667b292ad1","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Josh! Same-day access and competitive pricing are what we aim for. Thrilled our staff made an impression!","replyTime":"2026-07-07T07:39:00","review":"Needed a last minute storage unit and they pulled through, we were able to get into the unit same day for competitive pricing. All the staff we have worked with have been incredible! I highly recommend for your storage needs.","source":"Google","submissionTime":"2026-07-06T00:00:00","userName":"Josh M."},{"reviewId":"32630156-af4c-4b11-af31-0069dc713aef","range":0,"rating":5,"reply":"Thank you for sharing your experience at Extra Space Storage, Joe. We're glad to hear Marta at the South Hill location provided excellent service.","replyTime":"2026-07-03T14:58:00","review":"Marta @ South Hill location is awesome...nice facility.","source":"Google","submissionTime":"2026-07-03T00:00:00","userName":"Joe M."},{"reviewId":"2684e133-a090-43c4-8897-e002c50376a2","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Marla. We'll make sure she knows her helpfulness made a difference, Ken!","replyTime":"2026-06-24T16:39:00","review":"Marla was a great help and very kind","source":"Google","submissionTime":"2026-06-24T00:00:00","userName":"Ken M."},{"reviewId":"9569331a-9722-493c-b5ff-f060e457d1af","range":0,"rating":5,"reply":"We are delighted to hear Marla made your experience easier and smoother. We look forward to welcoming you back, Joie!","replyTime":"2026-06-22T12:36:00","review":"Marla was extremely kind and helpful and made this process so much easier and smoother. Not only was she extremely helpful, but also super understanding when we didn’t realize we rented a parking spot instead of a unit. The spaces are directly labeled and easy to access as well as easy to store. They also have boxes and other items for storage available at the office and makes it really convenient. Should I ever need to rent a storage unit again, I’m definitely coming back here again. Highly recommend choosing this as a space for storing items as it’s located in an area where you don’t really need to worry about your things getting taken. We are extremely happy and satisfied with our experience here and will definitely come back again should we need it.","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"joie o."},{"reviewId":"9c64779c-a0cd-4243-8a8b-ab3954c71856","range":0,"rating":5,"reply":"Thank you for your review, Gregory. We are glad to hear that Brandon provided you with excellent service.","replyTime":"2026-06-21T08:27:00","review":"Love these people and the facility. So FRIENDLY!!! And accommodating. Today Brandon helped me complete a transfer and what normally would be a tedious exercise was super smooth and easy. Brandon is a great member of their team.","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Gregory H."},{"reviewId":"afad004d-c962-4a7a-8136-d038820c20c8","range":0,"rating":5,"reply":"Your feedback is incredibly valuable, Christine. We're glad Tony provided the helpful assistance you needed. We'll make sure he knows!","replyTime":"2026-06-16T11:37:00","review":"Tony could not be more helpful with any assistance that I have needed.\n\nIt’s only been a week with them, but so far entire experience has been excellent.","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Christine B."},{"reviewId":"05775456-8405-4fe5-867e-f003c6229f62","range":0,"rating":5,"reply":"Your positive feedback about Marla and our clean units means a lot. We'll make sure she knows, Eric!","replyTime":"2026-06-20T14:58:00","review":"Marla was really helpful. The units are clean and well taken care of.","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Eric G."},{"reviewId":"ba9036cc-f1fa-4c1c-98c7-35e7b0177a8f","range":0,"rating":5,"reply":"Hi Raphael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-02-21T14:00:00","review":"Always accommodating, the facilities and the entire premises is very clean. They are wonderful to work with every time a request comes up. First class operation so glad I was able to get my unit here 4 year ago.\nIf you want clean, professional and detail oriented professionals to work with; this is the space you want to be in and with Extra Space on Ben Burr Rd!","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Raphael R."},{"reviewId":"f5d5c3d8-a2e4-4391-a52f-359d7b423180","range":0,"rating":5,"reply":"Thank you for sharing! We're glad Tony made the process easy for you, Justin.","replyTime":"2026-06-16T16:36:00","review":"Tony was fantastic and made the process super easy! The facility is amazing!!!","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Justin B."},{"reviewId":"f27da014-85e6-454d-8ce4-9f6d2734698c","range":0,"rating":1,"reply":"We are concerned to hear about the refund confusion, Nadine. Please contact us at (509) 443-3708 to discuss your situation.","replyTime":"2026-06-09T15:08:00","review":"Moved out on the 6th, was told they will not refund us for the 7th through the end of the month. No prior knowledge of this.","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"nadine R."},{"reviewId":"a20276c2-6db0-4788-87d9-2125d4ce1ba0","range":0,"rating":5,"reply":"Thank you for the kind words about Marla and our clean, accessible facility! We're glad she could help with your battery, Katie.","replyTime":"2026-06-05T11:45:00","review":"Marla was super helpful! My car battery died while in storage and she jumped it for me. Super nice, clean space, easy to access. I will definitely use again!","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"Katie H."},{"reviewId":"f595d4d9-4e97-4ebf-b644-50a3a890f2e7","range":0,"rating":5,"reply":"Thank you immensely for this wonderful review, Tanner! We're thrilled you found our facility clean and well-maintained. Lou will be happy to hear your kind words!","replyTime":"2026-04-27T07:39:00","review":"?????\n\nI couldn’t be happier with my experience at this storage facility. The entire property is extremely clean and well-maintained. The units themselves are spotless and easy to access.Lou was awesome to work with!","source":"Google","submissionTime":"2026-04-26T00:00:00","userName":"Tanner R."},{"reviewId":"aba71aff-947c-4cdf-98b2-652003cac68f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Jen! We are absolutely delighted to hear about your exceptional experience with our storage facility. Natalie clearly went above and beyond to help with your daughter's storage needs, and we're thrilled you had such an excellent experience. It's wonderful to know that Natalie was able to accommodate both your daughter's dorm room items and her 4Runner, and that she provided the kind of personalized service that made managing everything from 1,000 miles away so much easier for you. We truly appreciate you taking the time to recognize Natalie's dedication in helping with the insurance, payment arrangements, and keeping you informed throughout your daughter's move-in process. Her commitment to excellent customer service and genuine care for our customers is exactly what we strive for at our Spokane location.","replyTime":"2026-04-25T13:54:00","review":"This is hands down the best experience with a storage facility. I needed a storage until for my daughter's dorm room as well as her car while she was going to study abroad. I looked everywhere for a place that could accommodate it all, including her 4Runner. I'm out of state so I needed to manage this from 1,000 miles away. From the first time I called, I had excellent customer service. They took many calls from me (sorry) answering all my questions. But the real hero is Natalie who manages the Spokane location. She has been the person helping me with insurance, payment, and all other questions. She helped my daughter with her move in and even called me to let me know how it was going. I never expected such amazing customer service when getting a storage unit. She obviously cares about her customers and I'm thrilled to know I can count on her in the future.","source":"Google","submissionTime":"2026-04-25T00:00:00","userName":"Jen M."},{"reviewId":"4a51593b-a819-4b3c-a8c5-cad9c833337c","range":0,"rating":5,"reply":"Thank you immensely for highlighting our clean, accessible, and safe storage. We appreciate your positive feedback about our facility, Patricia.","replyTime":"2026-04-20T17:41:00","review":"Clean, easy access and safe storage.","source":"Google","submissionTime":"2026-04-20T00:00:00","userName":"Patricia W."},{"reviewId":"a2b7196b-a3d0-4194-bd3a-e6c768302db0","range":0,"rating":5,"reply":"We deeply cherish your feedback, Julie! Your kind words about our friendly and helpful team mean everything to us.","replyTime":"2026-04-18T14:26:00","review":"Super friendly, always helpful","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Julie"},{"reviewId":"e52ba4c7-f4a5-4cfc-9f49-01d890fee80d","range":0,"rating":5,"reply":"Thank you for your review Wade! We're pleased you appreciate our clean facility, reliable gate access, and security features. Your continued trust means everything.","replyTime":"2026-04-08T07:57:00","review":"Always have found it clean. The gate always closed and responds to my individual code without issue. Closed circuit surveillance. I’m pleased with my experience this far and plan to continue.","source":"Google","submissionTime":"2026-04-07T00:00:00","userName":"Wade O."},{"reviewId":"9490a1d9-1ce4-4f5d-9739-bf5423e7f8db","range":0,"rating":5,"reply":"Thank you for your feedback, Jacob. We’re glad Lou provided professional and helpful service, and that our facility’s organization has made your experience positive.\n","replyTime":"2026-03-29T10:29:00","review":"Amazing storage facility. Business is well kept and very organized. I had the opportunity to work directly with Lou. He is extremely helpful, professional, and organized! Lou is a huge reason why I will be keeping my business with Eztra Space Storage.","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"Jacob B."},{"reviewId":"4e6d20c3-7c39-4125-8263-41dc92eda416","range":0,"rating":5,"reply":"Thank you for sharing Josh! We're thrilled Josh had such a great experience with our Otis Orchards manager and pest-free storage.","replyTime":"2026-03-27T08:02:00","review":"Great experience. My stuff was stored there for about 2 years; zero pest issues with my stuff which is surprising. The store manager in Otis Orchards is a great guy, very communicative, and was very helpful during move in and move out. I would definitely use this place again. Thank you!","source":"Google","submissionTime":"2026-03-26T00:00:00","userName":"Josh"},{"reviewId":"04dced72-fc42-4f4c-86a7-6fb2aa1655b6","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience, Rick! Lew's dedication to finding equitable solutions makes all the difference.","replyTime":"2026-03-25T13:48:00","review":"This is a well run storage facility.  Lew, the facility manager, is an outstanding individual that is always willing to work on behalf of his renters.  We never had an issue he wasn't willing to work on and always devises an equitable solution.  This has led to a very positive experience.","source":"Google","submissionTime":"2026-03-25T00:00:00","userName":"Rick A."},{"reviewId":"f2ba9077-b408-47d5-be16-c6c480b5ba7b","range":0,"rating":5,"reply":"We are happy to hear Lou provides great service! Thanks for recognizing our clean, secure facilities. Thank you for your review, Lois. ","replyTime":"2026-03-25T07:28:00","review":"So happy with Extra Space. Lou is so great to work with. He keeps everything clean and secure..","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Lois M."},{"reviewId":"5a7d0459-0a00-4cd5-85d9-e2b6b9716c29","range":0,"rating":5,"reply":"Your positive feedback means everything! Thanks for recognizing our friendly staff and great service, Mannesseh.","replyTime":"2026-03-17T13:27:00","review":"Great Service.  Very friendly staff.  Keep up the great work!","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"Mannesseh S."},{"reviewId":"e8598594-ba01-4b56-8e71-c6523c867ee4","range":0,"rating":5,"reply":"Thank you for your review. We're glad to hear you found our services easy to set up online.","replyTime":"2026-03-05T13:47:00","review":"Great company, communication, and clean. Set everything up online super easy.","source":"Google","submissionTime":"2026-03-05T00:00:00","userName":"christy w."},{"reviewId":"c1b8de65-07ef-4145-99ef-3630f895fd58","range":0,"rating":5,"reply":"Your positive experience with our team and facilities means a lot to us. Thank you for sharing your feedback, Noah.","replyTime":"2026-03-03T18:55:00","review":"My life has taken quite a few heavy blows the past 6 months and ive had to throw stuff in storage for the first time ever, Brandon and Nat were amazingly helpful, kind, and listened to me complain about my life for a good hour. Amazing customer service, clean and secure grounds, cant think of anything more i could ask from a storage facility","source":"Google","submissionTime":"2026-03-03T00:00:00","userName":"noah r."},{"reviewId":"c58a58cb-461c-4d0a-b4dc-715a966a2c5b","range":0,"rating":5,"reply":"We're privileged to have served you well, Cari. Thank you for your feedback!","replyTime":"2026-02-28T08:18:00","review":"Service was great! Lou was the best! I recommend considering how long you will be there and pay in advance, if possible, for the best rate.","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Cari M."},{"reviewId":"78f08378-1a34-4a0c-8da9-6350d3c8b7d5","range":0,"rating":4,"reply":"We are elated to hear about your positive experience with Natalie. Thank you for sharing your feedback.","replyTime":"2026-02-15T09:40:00","review":"Thank you Natalie for being so helpful","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Karen T."},{"reviewId":"7b861f76-ba3b-4530-a9fc-8fe6fa1f9d6c","range":0,"rating":4,"reply":"We are elated to hear about your positive experience with Natalie. Thank you for sharing your feedback.","replyTime":"2026-02-15T09:40:00","review":"Thank you Natalie for being so helpful","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Karen T."},{"reviewId":"6f976a77-af9f-4c93-9eaf-88287027bdb7","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Natalie. Thank you for sharing your feedback with us.","replyTime":"2026-02-13T15:01:00","review":"Natalie was the best and the most helpful for me.. bless her heart for all her hard work","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Roxanne S."},{"reviewId":"8bd7f3e1-492d-450e-8d64-944791c2e038","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with Extra Space Storage.","replyTime":"2026-02-12T16:21:00","review":"Extra space storage is amazing","source":"Google","submissionTime":"2026-02-12T00:00:00","userName":"Becky C."},{"reviewId":"56ad575a-9322-411d-a4d4-5fe1f3f2c995","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Natalie. Thank you for taking the time to share your feedback.","replyTime":"2026-02-12T18:59:00","review":"Natalie has been very helpful and nice I look forward to doing business here thank you Natalie","source":"Google","submissionTime":"2026-02-12T00:00:00","userName":"Robert N."},{"reviewId":"d484f0f4-b539-4a4a-b2c8-5e3eb3abb2f8","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Natalie. Thank you for taking the time to share your feedback.","replyTime":"2026-02-12T18:59:00","review":"Natalie has been very helpful and nice I look forward to doing business here thank you Natalie","source":"Google","submissionTime":"2026-02-12T00:00:00","userName":"Robert N."},{"reviewId":"52e86ccd-ec0f-45b2-90a7-3289aeae3f91","range":0,"rating":5,"reply":"We are delighted to hear about your quick sign up process and clean facility experience. Thanks for recognizing Natalie's great work!","replyTime":"2026-01-29T14:00:00","review":"Sign up process was quick and easy, facility very clean, the manager Natalie was great to work with","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Steve S."},{"reviewId":"0c37d2be-273d-48cb-bbe8-3d9e883a358e","range":0,"rating":5,"reply":"Your review is appreciated! Thrilled Natalie made your experience easy and positive. Thanks for recommending Extra Space Storage!","replyTime":"2025-12-06T12:30:00","review":"Great experience! Natalie is a gem to work with. Very professional and knowledgeable in her role. She made the experience seem easy and positive! Highly recommend.","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Cindy W."},{"reviewId":"eb54056e-c787-47c2-9bf9-91b09ccedf0b","range":0,"rating":5,"reply":"Thank you for sharing! We're thrilled Natalie made your storage rental enjoyable and easy. We appreciate your recommendation!","replyTime":"2025-12-06T14:16:00","review":"Natalie was awesome! She really made renting a storage unit an enjoyable and super easy process. Highly recommended!","source":"Google","submissionTime":"2025-12-06T00:00:00","userName":"Bryan S."},{"reviewId":"eb4ada2b-7238-47bd-a09f-4e17b8a8383a","range":0,"rating":5,"reply":"Thank you for sharing your experience! We're thrilled Natalie provided helpful, informative service during your rental process.","replyTime":"2025-11-14T15:37:00","review":"Natalie was so helpful and informative throughout the rental process!","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Camille B."},{"reviewId":"8b5979e3-e928-4e9d-a0e0-3c6bde653d96","range":0,"rating":5,"reply":"Thank you for sharing your experience with Natalie and our facility! We're thrilled you found it clean, safe and secure.","replyTime":"2025-11-14T16:39:00","review":"Natalie made the process really easy! This place is clean, smells good and looks to be a really safe and secure!","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Olajuwon I."},{"reviewId":"5950c37d-3e7b-4de0-baac-e97ba3a634d0","range":0,"rating":5,"reply":"Thank you for your feedback, Debbie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2025-01-04T14:57:00","review":"Safe, secure, clean facility. Great staff.","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Debbie M."},{"reviewId":"77e70fef-04a3-42ae-8cb4-b648ef589095","range":0,"rating":4,"reply":"Thanks for the helpful feedback about our contactless process and clean facilities. We appreciate you sharing those important cost details.","replyTime":"2025-10-12T09:41:00","review":"Contactless process. Clean unit & grounds, helpful and accommodating staff. FYI: they do add the price of their barrel lock to the 1st mo payment & you have to purchase insurance... so be prepared.","source":"Google","submissionTime":"2025-10-11T00:00:00","userName":"Elise M."},{"reviewId":"3530a051-0455-4dc8-b059-0e9fc2f59c25","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled you love Extra Space Storage and our hold harmless agreement. Your recommendation means everything!","replyTime":"2025-10-10T12:15:00","review":"I love extra storage and their hold harmless agreement! Super recommended!","source":"Google","submissionTime":"2025-10-10T00:00:00","userName":"Delta A."},{"reviewId":"c1f6fad5-957c-4539-8a28-d5ef4317b00d","range":0,"rating":5,"reply":"We are thrilled to hear about your fantastic experience! Thanks for recognizing our friendly, helpful service.","replyTime":"2025-09-28T08:41:00","review":"Fantastic friendly service. Very helpful. Thanks!!","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Greg M."},{"reviewId":"a727d5a6-562c-44a5-b2cc-86691346f98e","range":0,"rating":5,"reply":"Thank you for your review! So glad our team cleared up the miscommunication and you're happy with your unit's size and access.","replyTime":"2025-09-21T10:03:00","review":"The front desk gal was very helpful, there had been some miscommunication on our unit but she cleared it up and gave me the info I needed to help prevent another mishap. The unit is a great size and easy to access.","source":"Google","submissionTime":"2025-09-21T00:00:00","userName":"Katie H."},{"reviewId":"d4ca3563-3dda-4c98-bf72-1f74036452aa","range":0,"rating":5,"reply":"We're excited to hear about your positive experience with our facility! Thank you for sharing your detailed feedback. We're glad you found our process easy, our prices affordable, and our staff helpful and pleasant. We take pride in maintaining a clean, safe, and well-kept environment for our customers. Your recommendation means a lot to us, and we appreciate you choosing our storage facility.","replyTime":"2025-04-13T10:44:00","review":"This storage is...\nSpotless, safe, and friendly! Staff was so helpful I half expected them to offer me snacks. The place is so clean my boxes probably feel fancy now. No riff raff, no weird hang-outs — just pure “my stuff is living its best life” energy. If I need storage again, I’m rolling back in like it’s a VIP reunion.\nHaha -Thanks everyone!","source":"Google","submissionTime":"2025-09-15T00:00:00","userName":"Kimberly H."},{"reviewId":"e956e845-725c-4f52-8e7f-a5a747253514","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"All the employees were awesome and very efficient.  From my phone call to a visit and signing up it took about 30 minutes.","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"C S."},{"reviewId":"47783a27-3230-4827-85a7-e30b86e6d74d","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our staff! Thanks for choosing Extra Space Storage.","replyTime":"2025-09-11T08:30:00","review":"Staff was incredibly kind and helpful.","source":"Google","submissionTime":"2025-09-09T00:00:00","userName":"Michael J."},{"reviewId":"3fc26f73-2765-4f6d-b372-806a1099b3f1","range":0,"rating":5,"reply":"We're delighted to hear you had a positive experience with us. Thank you for your feedback.","replyTime":"2025-09-03T14:23:00","review":"Good people\nStorage looks good","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Jaxon M."},{"reviewId":"bc9340f8-1050-40a5-9e7d-1317ebeee615","range":0,"rating":1,"reply":"Please accept our apologies for the gate breakdown issues. We understand your frustration. Please contact us at (509) 443-3708 to resolve this promptly.","replyTime":"2025-08-10T14:54:00","review":"The place is great when their front gate doesn’t breakdown and won’t let you enter.  Even better if it happens on a Sunday and no one will pick up the phone.  This is the 2nd time this has happened to us.  Our gate code is current and our balance is current.   Saw several other people tried to get in too and their codes did not work either.  I have called a left messages but no one calls you back.  The number the provided in the response leads to an answering machine.  Thank God I didn’t need to get anything I needed that day, but if I had a motorhome or a trailer that I didn’t for a trip or vacation, I would still be outside waiting to get in.  It is unacceptable to not have anyone a available when the gate stops working for everyone.","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Erik N."},{"reviewId":"6df7c4e1-a62e-46c7-891e-4f74aa2f0853","range":0,"rating":5,"reply":"Your positive feedback means everything! So glad Brandon and Tony made your storage experience great. Thanks for the kind words! ","replyTime":"2025-08-21T07:35:00","review":"Thanks Brandon and Tony got a great storage experience ??\n\nMay you and yours be happy healthy peaceful and safe ??","source":"Google","submissionTime":"2025-08-20T00:00:00","userName":"Silas R."},{"reviewId":"127cb42d-da15-4cf1-95c3-2a075e72c7d2","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're glad our remote service and follow-ups worked well for you.","replyTime":"2025-08-17T13:52:00","review":"Handled the whole transaction over the phone from out of state. Very professional and they followed up monthly as to specific arrival dates. Would highly recommend this facility for your storage needs.","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Vincent F."},{"reviewId":"09af219c-b6e6-447e-bff1-0e73331d3632","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found our team super kind & helpful for vehicle storage!","replyTime":"2025-08-02T11:47:00","review":"Great spot for vehicle storage.\nThe folks are all super kind & helpful.","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Bob S."},{"reviewId":"484eda40-783c-4d9f-8741-e8ea973cb239","range":0,"rating":1,"reply":"We're sorry to hear this, Robert S. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future.","replyTime":"2025-07-27T08:32:00","review":"Very overpriced go to Fortress Storage in Nine Mile they are way cheaper and 24 hours access with onsite security","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Robert S."},{"reviewId":"372fe368-2784-4697-ae4a-511eb1e12caa","range":0,"rating":5,"reply":"Thank you for the kind words about Brandon! So glad he made the process simple and got you exactly what you needed at a great price.","replyTime":"2025-07-25T09:28:00","review":"Extra space storage was so helpful! Brandon did such a good job explaining everything and made it such a simple process. He helped me get exactly what I needed for such a great price! We will be using them anytime we need a storage unit! Thank you!!","source":"Google","submissionTime":"2025-07-24T00:00:00","userName":"Jordan N."},{"reviewId":"1bc43f60-1647-4233-b97f-fe5c072ee4c5","range":0,"rating":5,"reply":"We are delighted to hear you loved the great security, cleanliness, and attentive staff! Thanks for renting another space with us.","replyTime":"2025-07-01T11:42:00","review":"Great security, clean clean clean and the staff are attentive and respectful. Loved my spice some much , rented another!","source":"Google","submissionTime":"2025-07-01T00:00:00","userName":"T P."},{"reviewId":"365bf7b7-5480-4eb5-ab70-dd9b10d6fb1e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We greatly appreciate your positive review and recommendation.","replyTime":"2025-06-27T18:21:00","review":"Very professional and courteous to work with would highly recommend.","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Brian S."},{"reviewId":"9c61ddd1-a3ce-4bba-88fd-4162d13b4c5b","range":0,"rating":5,"reply":"We appreciate your positive feedback regarding your experience with Extra Space Storage. Thank you for your patronage.","replyTime":"2025-06-07T17:28:00","review":"So far good","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Tom H."},{"reviewId":"97ebf614-f5fb-4302-a830-e3e35dba3e44","range":0,"rating":5,"reply":"We are delighted to hear Brandon provided excellent service and helpful information. Thank you for sharing your positive experience with us.","replyTime":"2025-05-31T11:40:00","review":"Brandon gave good information and was super helpful.","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Cherie C."},{"reviewId":"1a06fc0d-da33-4e94-bf10-692c1e4a909a","range":0,"rating":5,"reply":"Your review is appreciated. We're glad to hear about your positive experience with our helpful staff, pleasant environment, and fair pricing. Thank you for choosing Extra Space Storage!","replyTime":"2025-01-06T13:37:00","review":"Helpful,  pleasant,..clean\nSo far good experience,,fair pricing","source":"Google","submissionTime":"2025-05-30T00:00:00","userName":"Tracy C."},{"reviewId":"51590e55-1c9f-40ef-a21d-8d50720babb9","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience. Thank you for highlighting our clean facility and welcoming staff members.","replyTime":"2025-05-25T15:59:00","review":"Clean and really well kept the staff is really nice and welcoming","source":"Google","submissionTime":"2025-05-24T00:00:00","userName":"Austyn C."},{"reviewId":"34209941-5d37-4ad0-87bc-d92e47a56e76","range":0,"rating":5,"reply":"We are delighted to receive such positive feedback about our facility's cleanliness, location and staff service. Your recommendation means everything to us.","replyTime":"2025-05-20T09:14:00","review":"Best storage facility in Spokane!! The manager on site was so attentive and friendly. The place was extremely clean and in a great location. Hands done best experience and would recommend this place.","source":"Google","submissionTime":"2025-05-20T00:00:00","userName":"Deguchi F."},{"reviewId":"0630402f-c83c-471a-841e-df6b1823f794","range":0,"rating":4,"reply":"We are glad to hear about your positive experience with our staff and facility. We appreciate your feedback regarding the cleanliness and ease of the rental process. Our team strives to provide excellent customer service and maintain a clean environment for our customers. Thank you for choosing our storage facility.","replyTime":"2025-05-14T16:50:00","review":"I have only just rented a spot so I don't have much to review so far. As far as staff, cleanliness, ease of renting goes, its 5 stars.  The rates almost doubled since i checked them 6 weeks ago, so that loses them a star.","source":"Google","submissionTime":"2025-05-14T00:00:00","userName":"Dawson S."},{"reviewId":"0f40f33a-ea90-48f4-b770-688ae16b88fe","range":0,"rating":2,"reply":"Thank you for sharing your experience with us. We appreciate your feedback as it helps us improve our services. We understand your frustration regarding the discrepancy between the information provided by our customer service and the actual situation at the storage facility. We would like to address your concerns and clarify any misunderstandings. Please contact us directly at (509) 443-3708 so we can discuss this matter further and work towards finding a resolution. Your satisfaction is important to us, and we hope to have the opportunity to address your concerns.","replyTime":"2025-05-13T08:09:00","review":"My daughter got a swinging deal on a big storage room when I called I got customer service who said the reserved one for me when I paid for it it was free this month but next month will be $88 and it's only the smallest one they have. I called customer service they said to call the place and they would take care of it when I did they said they can't have any control over it and the size that my daughter got is over $200 a month so I will be going somewhere else to get a storage room to use for the next couple months as I am moving the customer service at the storage place was okay and he felt bad that he had no control over it. He says that customer service a lot of times doesn't know what they're talking about and that disturbs me because they were the main number and that's all you can reach at the time and when I waited to talk to the one that was over the particular site I was at he could do nothing to accommodate what I was promised","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"Dallas"},{"reviewId":"8c4a5fba-1b58-4088-8cc5-bb4353c21157","range":0,"rating":5,"reply":"Hi Trevor, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2024-01-10T08:16:00","review":"Fantastic customer service, Brandon was great. Awesome place to keep your belongings and no hassle move out.","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Trevor m."},{"reviewId":"85c16214-d30b-48d0-97ae-12d6f26fbb6d","range":0,"rating":5,"reply":"We're excited to hear you had a great experience with our friendly staff. Thank you for taking the time to share your positive feedback!","replyTime":"2025-04-29T07:20:00","review":"Very friendly staff, top notch customer service.","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Steve W."},{"reviewId":"373c2b5c-e99a-4738-83da-97751f5771ea","range":0,"rating":5,"reply":"Thank you for your positive recommendation, Nelson Chow.","replyTime":"2025-04-26T10:56:00","review":"Very happy to recommend without hestitaion.","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Nelson C."},{"reviewId":"85c0b178-027f-43c0-aa19-f498e3f953d0","range":0,"rating":5,"reply":"Thank you for sharing your wonderful experience with Natalie and Katherine at Extra Space Storage!","replyTime":"2025-03-29T16:37:00","review":"Natalie AND Katherine were both wonderful! Didn’t expect such good customer service at a business like this! This is now my goto for my storage needs!","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Mackendrick M."},{"reviewId":"a1e0942c-87af-438d-a78e-8af0148795ce","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at our Extra Space Storage location! Thank you for recommending us.","replyTime":"2025-03-29T16:53:00","review":"Very clean facility. Staff was great! Brandon was especially helpful and so friendly.  Definitely recommend this location!","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Erika M."},{"reviewId":"8527a2cc-1cec-4ac8-b6d0-cf289e0fe1d8","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-03-30T08:13:00","review":"Safe, clean, and reasonably priced. What makes the price unbeatable is how the their employees bend over backwards and go above and beyond while smiling and extremely courteous!","source":"Google","submissionTime":"2025-03-29T00:00:00","userName":"Santos H."},{"reviewId":"89246516-a834-4c7c-b9e4-e2927584d22f","range":0,"rating":5,"reply":"We're happy to hear you found our storage facility safe and secure. Your review is appreciated.","replyTime":"2025-03-23T09:14:00","review":"Really nice storage and a great price. They have a safe and secure location in a good part of town.","source":"Google","submissionTime":"2025-03-22T00:00:00","userName":"Justin D."},{"reviewId":"c1d39222-1993-4089-ad7b-6b00a9d789ab","range":0,"rating":5,"reply":"Thanks for the positive feedback, Barbara! We're glad to hear you found our units neat and clean.","replyTime":"2025-03-18T08:33:00","review":"Very friendly & goid with communication!    Units are very neat & clean, as is the whole complex.","source":"Google","submissionTime":"2025-03-17T00:00:00","userName":"Barbara A."},{"reviewId":"6f3dd443-5dd1-44a8-9ac7-a9e18bb79fab","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're glad to hear you had a great experience with our customer service and found our prices fair.","replyTime":"2025-03-15T11:16:00","review":"Great customer service cameras everywhere and fair prices","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Yacob S."},{"reviewId":"81738e67-dd82-4a52-879a-61709a8bab36","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us! We're delighted to hear that you found our facility clean and our employees helpful.","replyTime":"2025-03-15T14:11:00","review":"I never leave reviews for anything, but this place and these people deserve the praise. Not only is the place is clean and well functioning, but the employees here are for the people, they were always willing and able to help us get the best deal out there! Highly recommend","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Anthony M."},{"reviewId":"64eef556-8246-428e-8730-fa48a00cb41f","range":0,"rating":5,"reply":"We are glad to hear your payment process went smoothly and quickly. Thank you for choosing Extra Space Storage.","replyTime":"2024-08-20T18:35:00","review":"I reserved a 5 x 10 storage space online. Andrew called me right away to set up arrangements. Payment was done over the phone, went smoothly and quickly. Thank you for the no pain procedure.","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Anne B."},{"reviewId":"7d43c59c-4301-4ccf-9917-761c3a23c52b","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are thrilled to hear about your experience with our customer service. Thank you for recommending us!","replyTime":"2025-03-09T08:08:00","review":"Amazing customer service and proactive effort to help us work the best deal possible. Highly recommend.","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"JD L."},{"reviewId":"a469d6bf-af64-4e61-ace7-aaed35bf5be0","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with Natalie. We're pleased to hear that she was able to assist you with the reservation issue and provide a solution to make up for the inconvenience. Our team strives to deliver excellent customer service, and it's wonderful to know that Natalie went above and beyond to ensure your satisfaction.","replyTime":"2025-03-05T16:19:00","review":"Natalie was great in taking care of reservation issue with our storage unit. Our space was not available when we were told but Natalie went out of her way to take care of us by giving us one free month to make up for the inconvenience.","source":"Google","submissionTime":"2025-03-05T00:00:00","userName":"Joel D."},{"reviewId":"900b4c5a-8444-467a-8d43-570fe42a66b5","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Tony! We're delighted to hear that he provided professional and courteous service during your first time renting a storage unit. We value our team members and appreciate you recognizing Tony as an asset to our business. We're also glad to hear that you're happy with the layout, security, and newer shed. We apologize for the issue with the light not working when you lifted the door, and we'll look into that. We appreciate your feedback and thank you for choosing our storage facility.","replyTime":"2025-02-18T08:31:00","review":"Tony was awesome ! First time in my life , I have to rent a storage unit , and he was professional and courteous and a pleasure to do business with . Don’t ever let this guy leave , he’s an asset . Happy with the layout and security and newer shed , I just wish I had light , it’s there but wasn’t working when I lifted the door. Mv","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"MICHAEL V."},{"reviewId":"a8e1e156-5efe-455b-90f6-870c089aa4f4","range":0,"rating":3,"reply":"We sincerely regret to learn about the recent rate increase and the inconvenience it has caused you. We understand your concerns regarding the frequency of price adjustments. Our team would appreciate the opportunity to discuss this matter with you in more detail and address any questions you may have about our pricing structure. Please feel free to reach out to us at (509) 443-3708 at your earliest convenience to further discuss this situation. We value your business and hope to find a resolution that works for you.","replyTime":"2025-02-15T15:07:00","review":"The storage is great. But like the other guy said I wouldn't use them for long-term storage. Just this month they increased our storage at our unit 80 bucks. Now we're having to probably rush to find another place to store it because it's getting ridiculous because it's like every 2 or 3 months they raise their rate.","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Shane M."},{"reviewId":"eec181cc-270a-4fc4-ab0b-e3b6f8a7850f","range":0,"rating":5,"reply":"We think Sandy is great too! Thanks for the positive review, Liz. Providing renters with clean and secure facilities is our top priority. Please give us a call at 888-storage if you need further assistance with your storage needs. ","replyTime":"2023-11-03T07:39:00","review":"Sandy is the best.  She goes way beyond any Custer service agent I’ve EVER met.  It is The cleanest, nicest safest storage unit. I go there by myself to get into my junk on occasion and always feel safe knowing the cameras catch anything and everything.","source":"Google","submissionTime":"2025-02-04T00:00:00","userName":"Liz M."},{"reviewId":"789af7b6-a666-40d6-aba6-11a11c8e5709","range":0,"rating":5,"reply":"Thank you immensely for your kind words. We are thrilled to hear about your positive experience with our team at Extra Space Storage.","replyTime":"2025-02-03T16:17:00","review":"Amazing, most helpful guys out I have met in a long time","source":"Google","submissionTime":"2025-02-03T00:00:00","userName":"John M."},{"reviewId":"c34151ff-79e2-49d8-93b1-5fe1dbafe358","range":0,"rating":5,"reply":"We're ecstatic to hear that Brandon went the extra mile for you! Thank you for sharing your experience with us.","replyTime":"2025-02-01T16:49:00","review":"Brandon was great to work with! He went the extra mile for us!","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Rebecca C."},{"reviewId":"fb83781d-9eec-4020-940f-383fe9214886","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for taking the time to share your experience with us.","replyTime":"2025-01-30T14:46:00","review":"Andrew was a very friendly and respectful\nHe explained very professionally and give me all the options available","source":"Google","submissionTime":"2025-01-30T00:00:00","userName":"david n."},{"reviewId":"b5ac9538-f04f-4f28-87ce-cf6bd30b828e","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with our professional team and brand new facility. We appreciate your recommendation.","replyTime":"2025-01-28T10:05:00","review":"Great professional team, brand new facility with excellent prices. I can highly recommend.","source":"Google","submissionTime":"2025-01-28T00:00:00","userName":"Gabor"},{"reviewId":"84ee751a-f222-4434-ab95-6c122f46a6ee","range":0,"rating":5,"reply":"We're honored to have provided great help to you, Brett. Thank you for your positive feedback!","replyTime":"2025-01-28T14:08:00","review":"Great help from Brandon","source":"Google","submissionTime":"2025-01-28T00:00:00","userName":"Brett C."},{"reviewId":"8aabf683-1558-4bcc-b4a1-10c270b570b5","range":0,"rating":1,"reply":"Your feedback is very important to our team, Danielle. We're sorry to hear you're unhappy with your experience, particularly regarding the rate increases you've experienced. Our unit rates change based on market values, and we adjust them periodically to reflect those changes. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally.","replyTime":"2025-01-26T16:08:00","review":"Definitely wouldn’t recommend this company. I initially picked this place because it’s close to me and seemed like a reasonable price (about $40/month). They’ve increased my rate twice (in less than 1 year) - nearly doubling the rate each time. Went from $40 to $88 and just got notice that it’s going up to $152. You just lost a customer and I won’t be recommending you to anyone.","source":"Google","submissionTime":"2025-01-26T00:00:00","userName":"Danielle O."},{"reviewId":"4d11d4e7-9725-4a4c-bc5d-b1c4a6c96706","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great customer service experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-01-20T14:07:00","review":"Great customer service helped out a lot","source":"Google","submissionTime":"2025-01-20T00:00:00","userName":"Logen W."},{"reviewId":"9d2d9e7a-ecf5-4a6f-9475-e1ec1b54632d","range":0,"rating":5,"reply":"We are honored to hear about your great experience with our customer service! Thank you for sharing your feedback.","replyTime":"2025-01-18T12:39:00","review":"Great customer service! Friendly, thoughtful and helpful.","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"Shannon S."},{"reviewId":"52dc5325-e167-4d26-9258-817f87b37d40","range":0,"rating":3,"reply":"Please feel free to reach out to us at (509) 443-3708 to discuss this further.","replyTime":"2025-01-10T18:18:00","review":"The units are very nice, but I would not recommend Extra Space Storage for long term storage. We started renting a 5x10 Unit exactly a year ago. Over that time they have sent us 2 rate increase notices. At this point we are paying over twice as much as our initial contract, which was not  an introductory rate. Both increases were \"adjustments made based on the current market\" I am no longer going to be using this company for our storage needs.","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"Nick R."},{"reviewId":"6d862719-336e-4af7-b2a4-7694d904de7e","range":0,"rating":5,"reply":"We're overjoyed to hear about the remarkable experience you had at Extra Space Storage. Thank you for sharing your kind words!","replyTime":"2025-01-05T08:07:00","review":"I'm overjoyed to have discovered this remarkable place! The staff's exceptional support, kindness, and collaborative spirit made a profound impact, ensuring my belongings' safety and security - I'm truly thankful for their help.","source":"Google","submissionTime":"2025-01-05T00:00:00","userName":"Rico K."},{"reviewId":"89e0b675-481e-4749-a457-77ab699d348d","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We deeply cherish your feedback and are glad to hear about the great customer service you received from our patient staff at Extra Space Storage.","replyTime":"2024-12-28T12:48:00","review":"Very patient staff, great customer service","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Denise S."},{"reviewId":"bdcb80de-04af-4167-9ac4-49742902c9c5","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience with Extra Space Storage! Thank you for your wonderful feedback. It's great to know that Natalie and Brandon provided you with such excellent customer service, making your moving process easy and quick. We're glad that you appreciate the cleanliness and maintenance of our facility. Your repeat business means a lot to us, and we're thrilled that our customer service is what brings you back. We value customers like you and look forward to continuing to serve you. Happy holidays to you as well!","replyTime":"2024-12-13T15:42:00","review":"I love using extra space storage. Natalie is always so friendly, knowledgeable & helpful. Makes the moving in process easy and quick. I called the office and Brandon was extremely polite & helpful. The facility is always well maintained and clean. This is my 2nd time using them. The customer service is what brings me back! Thank you Natalie for all your help! And always remembering me. Thank you Brandon too! Happy holidays.","source":"Google","submissionTime":"2024-12-13T00:00:00","userName":"SJ S."},{"reviewId":"be6def1b-0906-446a-be98-35b25594a827","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're excited to hear about your excellent experience. It's wonderful to know that our facility exceeded your expectations for short-term storage. We're glad that Natalie and Brandon were able to provide you with personable service. We also take pride in maintaining a clean and well-functioning storage facility, so it's great to hear that you noticed this. Thank you for choosing us and for taking the time to share your thoughts!","replyTime":"2024-12-12T16:06:00","review":"Ben Burr Rd. Location was an EXCELLENT place & for the short term storage purpose, it exceeded expectations in Customer Service >>> Thank you Natalie & Brandon. Personable service, very clean well functioning storage facility. Pricing was best in area, better than your competitors for the climate control unit I safely stored in. Hope a blessed day to you both & your company. Many thanks! From Y. Baldwin","source":"Google","submissionTime":"2024-12-12T00:00:00","userName":"YE B."},{"reviewId":"9180b5f4-473b-434d-9cfd-ae6e1f1c35b7","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Rick! We are thrilled to hear that Brandon was very helpful and that the units are very clean.","replyTime":"2024-12-11T08:31:00","review":"Brandon was very helpful! He took carr of all of our questions and needs, he went above and beyond! Units are very clean. Will be using them for all our storage needs.","source":"Google","submissionTime":"2024-12-10T00:00:00","userName":"Rick C."},{"reviewId":"ca8a8e7c-fcb7-49c2-ac17-5b8a8bc84cd3","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback. We greatly appreciate your positive review and are glad to hear you had an awesome experience with our crew at Extra Space Storage.","replyTime":"2024-11-30T17:01:00","review":"Awesome crew.","source":"Google","submissionTime":"2024-11-30T00:00:00","userName":"Byron C."},{"reviewId":"af03a779-7ad5-42ab-92d1-206e611bd998","range":0,"rating":5,"reply":"We genuinely admire your positive feedback about our storage units and our staff. Thank you for sharing your experience with us.","replyTime":"2024-11-30T17:08:00","review":"I had an amazing experience getting some information about your storage units. The gentleman I talked to was professional, and knew All the answers to the questions I had. Thank you so much for employing great people.","source":"Google","submissionTime":"2024-11-30T00:00:00","userName":"Noah W."},{"reviewId":"a4d1c2f9-9bc0-40a3-822a-265bc16e57e8","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We are glad to hear you had an easy time accessing your unit.","replyTime":"2024-11-29T13:27:00","review":"Had an easy time getting in and out of the unit.","source":"Google","submissionTime":"2024-11-29T00:00:00","userName":"Ezekiel G."},{"reviewId":"42625ec2-1ee9-4a0d-9ef8-73201f06afe6","range":0,"rating":5,"reply":"We are thrilled to hear about your amazing experience with Natalie at Extra Space Storage. Thank you for sharing your positive feedback!","replyTime":"2024-11-29T09:36:00","review":"Natalie was amazing and had a great experience here in Washington and in California","source":"Google","submissionTime":"2024-11-28T00:00:00","userName":"Les W."},{"reviewId":"a98a2fe2-1c9b-444b-8b40-566994d57897","range":0,"rating":5,"reply":"We are pleased to hear that we could assist you. Thank you for reaching out.","replyTime":"2024-11-29T09:09:00","review":"Thank you for always helping us out.","source":"Google","submissionTime":"2024-11-27T00:00:00","userName":"Travis W."},{"reviewId":"e65ca545-e3b3-44c4-89c4-94e75bf08180","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Chase! Brandon is glad to have been of assistance.","replyTime":"2024-11-29T09:09:00","review":"Brandon was super helpful, and I felt good about the pricing and security. Nice new units.","source":"Google","submissionTime":"2024-11-27T00:00:00","userName":"Chase W."},{"reviewId":"aebcca62-3f68-4571-9d8b-42156e326a2a","range":0,"rating":5,"reply":"We're honored to have helped you, Kerrie! Thank you for sharing your positive experience with Brandon at Extra Space Storage.","replyTime":"2024-11-27T07:49:00","review":"Absolutely love this place. Brandon's amazing!. Helped alot was very kind and patient with me! Circumstances were I was about to lose my storage unit to auction. Brandon helped me with my fee and I still have the unit. All my stuff is safe and they worked great with me!. Very appreciative","source":"Google","submissionTime":"2024-11-26T00:00:00","userName":"Kerrie S."},{"reviewId":"7f93104f-e248-47a7-ad17-48d4e0c81a08","range":0,"rating":5,"reply":"We're happy you had a great experience, Rick! Thank you for being an Extra Space Storage customer.","replyTime":"2021-08-16T16:24:00","review":"Extra Space Storage is a clean, safe and secure place to store your belongings or RV.  There are friendly, helpful people on site to address your needs.","source":"Google","submissionTime":"2024-11-25T00:00:00","userName":"Rick W."},{"reviewId":"e28b2b5e-f736-4304-84b2-87a9eb8293a9","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that you had an excellent experience with our crew at Extra Space Storage!","replyTime":"2024-11-25T16:39:00","review":"Excellent crew!","source":"Google","submissionTime":"2024-11-25T00:00:00","userName":"Kyle H."},{"reviewId":"75a4e331-ddd3-4133-afb5-62756a475eb7","range":0,"rating":5,"reply":"Our team is so happy you had a 5-star experience, Jan! If you ever need anything in the future feel free to stop by or call us.","replyTime":"2024-11-05T19:43:00","review":"Clean! Organized and staff is wonderfully helpful! Well priced. I feel confident that my items will be safe while I travel.","source":"Google","submissionTime":"2024-11-19T00:00:00","userName":"Jan J."},{"reviewId":"ec655f15-77e6-4d4a-a1a9-e5b9517e7a49","range":0,"rating":5,"reply":"Hi Roxanne, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2024-04-09T12:09:00","review":"Very nice facility, super friendly staff, great storage unit price.  Awesome experience.","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Roxanne L."},{"reviewId":"8feb48e5-97c0-4e2a-a801-b826374e4fde","range":0,"rating":5,"reply":"We're glad to hear you found our facility well-kept and our staff friendly. Your feedback is incredibly valuable.","replyTime":"2024-11-17T08:46:00","review":"Very well kept facility, and friendly staff. Thankful for their accommodations to my needs.","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Mariah C."},{"reviewId":"bc8c32f9-5f1a-4731-808c-0d07ab29c4cf","range":0,"rating":5,"reply":"We are glad to hear that Brandon was extremely helpful and that you found a suitable unit at Extra Space Storage. Thank you for sharing your experience with us.","replyTime":"2024-11-03T14:53:00","review":"Brandon at Extra Space Storage on Ben Bur in Spokane Wa was extremely helpful. I moved from a climate controlled 10x5 to a climate controlled 5x5 unit payable annually saving me a significant amount of money. The units are very clean and Brandon was available the multiple times I was securing and moving to a different unit.","source":"Google","submissionTime":"2024-11-03T00:00:00","userName":"Cyndie L."},{"reviewId":"c9951a5c-eff6-4c9f-a65a-73bbf3928f15","range":0,"rating":5,"reply":"Thanks for sharing your experience with Andrew at Extra Space Storage. We're delighted to hear that he was unbelievably helpful in assisting you with closing down a storage unit and moving your remaining items. ","replyTime":"2024-10-28T16:37:00","review":"Andrew at Extra Space Storage was unbelievably helpful in helping us close down a storage unit and even helped us move what remained into our remaining storage unit. An honest place with great staff.","source":"Google","submissionTime":"2024-10-28T00:00:00","userName":"Noah B."},{"reviewId":"9d8b139b-9ec5-426c-9a8a-bb7c0e9b7710","range":0,"rating":5,"reply":"Thanks, ????! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (509) 443-3708 if you ever need anything. ","replyTime":"2024-07-17T19:09:00","review":"Great","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"???? ?."},{"reviewId":"628b6700-bcb1-4c3a-8a74-a30fde175b70","range":0,"rating":5,"reply":"Thank you for your positive feedback, Katherine! We're glad to hear you had a great experience with us. We appreciate your kind words about our facility's cleanliness, well-maintained units, and competitive pricing. It's also wonderful to know that you found our staff to be both professional and friendly. We look forward to continuing to serve you in the years to come.","replyTime":"2024-10-22T07:58:00","review":"This place is amazing!!! I recommend it to anyone looking for a safe place to store your stuff. It is very clean and well kept. Nice size units for a good prize. And the staff are amazing very business like but friendly to. This place will have my business for years to come. Please come check them out.","source":"Google","submissionTime":"2024-10-22T00:00:00","userName":"Katherine H."},{"reviewId":"ce4deea4-2ba3-4601-9902-786a3381aad6","range":0,"rating":5,"reply":"We're overjoyed to hear about your smooth transaction and great experience. Thank you for sharing your feedback!","replyTime":"2024-10-17T14:28:00","review":"Everything was smooth and great transaction.  People very nice to deal with.","source":"Google","submissionTime":"2024-10-17T00:00:00","userName":"lakggk"},{"reviewId":"aad21273-3f1d-4c29-bce3-455279c4d8a6","range":0,"rating":1,"reply":"Thank you for sharing your feedback with our team, Melissa. We're sorry you had a negative experience. Please know we will review this internally so we can work to improve in the future. Feel free to call us at 888-storage to discuss this further.","replyTime":"2024-10-10T16:26:00","review":"Awful place. Literally these people will rob you. I had them for almost a year and then all the sudden I come to the unit try and get in the gate and it says suspended so I go to the office to find out that they are kicking me out and I have 15 days to vacate the premises and get my things so I come back a week later to try to get my things and the gate code says suspended and I still can't get in it's now taken 20 minutes for me to try to get in the gate to get my things when I ask them why I'm being kicked out they said that they can deny service to anybody and they don't need a reason.","source":"Google","submissionTime":"2024-10-10T00:00:00","userName":"Melissa v."},{"reviewId":"33408db5-d28b-4672-9cfc-f9940b4c80d9","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with Andrew at Extra Space Storage. Thank you for choosing us for your storage needs!","replyTime":"2024-10-06T10:51:00","review":"My girlfriend and I were on the hunt for a storage unit to condense households and Andrew was extremely helpful. Very professional, polite, and honest will all our questions we had. We went around and looked at a few other places initially but with the great experience we had we wanted to go with extra storage space. Andrew made the final process incredibly easy and straight forward. We look forward to doing continued business here in the future!","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"Thomas M."},{"reviewId":"f25944e0-2401-4c62-9d89-fc18fa85834c","range":0,"rating":5,"reply":"We greatly appreciate your feedback, Ian. We're glad to hear that Natalie was very helpful!","replyTime":"2024-09-30T16:33:00","review":"Natalie was very helpful!","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Ian R."},{"reviewId":"4da5b328-8f3b-4a7e-a56f-d8344d4c79ab","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience at Extra Space Storage! Thank you for recommending us.","replyTime":"2024-09-30T18:20:00","review":"Clean and secure facilities. The staff are competent and friendly and also easy to contact (no elaborate phone tree). 10/10 recommend!","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Mackenzie M."},{"reviewId":"f2da91e8-a53b-4489-89a7-088197aa9621","range":0,"rating":5,"reply":"We're overjoyed to hear about your excellent experience with Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-09-27T08:23:00","review":"Andrew is knowledgeable, honest, professional and made my experience quick and easy. Excellent experience with Extra Space Storage.","source":"Google","submissionTime":"2024-09-26T00:00:00","userName":"Margaret D."},{"reviewId":"5cdd50a0-1bad-4f81-8302-a41e529843e5","range":0,"rating":5,"reply":"We are privileged to have provided you with professional and helpful service. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-25T11:40:00","review":"This is the second time I w used them for storage and both experiences everyone I dealt with was professional and very helpful.","source":"Google","submissionTime":"2024-09-25T00:00:00","userName":"Michael P."},{"reviewId":"200cc29d-0ffd-43a1-8791-7cab99af2889","range":0,"rating":3,"reply":"Your feedback is important to us. We're glad to hear you found our facility clean and well-maintained. If you have any further concerns, please feel free to reach out to us at (509) 443-3708.","replyTime":"2024-09-25T07:58:00","review":"We did not have any issues for the entire year that we used this facility.  Its clean and well maintained.  Only left because they raised our rent by 54% after the first year.","source":"Google","submissionTime":"2024-09-24T00:00:00","userName":"Sarah A."},{"reviewId":"a90a5baf-7bb7-4c17-a637-f69581c66c60","range":0,"rating":5,"reply":"Your positive experience with our team and facilities is greatly appreciated, Zoe. We're glad to hear that Andrew and the rest of the crew were accommodating, especially in finding the best spot for your U-Haul during your move-out process. It's also wonderful that you found our units clean and well-maintained and had no issues storing your belongings for over six months. Thank you for taking the time to share your feedback about your storage experience with us.","replyTime":"2024-09-23T17:16:00","review":"Andrew and the rest of the crew are incredibly helpful. They were very accommodating and helped us find the best spot to park our uhaul as we move out. The units are clean and well maintained as well. We had no issues storing our stuff for 6+ months.","source":"Google","submissionTime":"2024-09-23T00:00:00","userName":"Zoe D."},{"reviewId":"b1e13c0e-8b24-4fa0-b806-61e7800b504c","range":0,"rating":1,"reply":"It's regrettable to hear about your experience with the extended maintenance project. Please feel free to reach out to us at (509) 443-3708 to discuss this further.","replyTime":"2024-09-23T07:05:00","review":"Changing this from 5 to 1 because of their asphalt resurfacing project. While they gave us about a month notice they have extended it by two days. So they told us have the trailer out 09/17 to 09/21. We can return the trailer at 8:00am at 09/21. So we book our camp sites for 09/16 with checkout on 09/2. Pulled it out a day early so we could just be out of the way come the 17th.  At 6:00 pm on 09/20, Clair calls and says cant return the trailer until 09/22. So now I have to try to get a camp site last minute on a Friday night, for a Saturday night at the end of the camping season. I was unsuccessful in that. So we park it on the street in front of my mother In Laws house. This morning we get up, get our coffee, go grab the trailer and head up to the storage facility, it’s about 10:00 at this point. Plenty of time for it to be open, or for them to call and say it’s not open. No call but the gate is blocked off. STILL CLOSED. So now my trailer again is parked on the side of a street even though I paid my $286.00 dollars for the month.\n\nThese people aren’t going to pay for damages if any occur or a stolen trailer. Or for the ticket I could get for parking in city streets. The reason I pay almost $300 a month IS BECAUSE I DONT HAVE ANYWHERE TO PUT IT! And it’s not supposed to be parked on city streets. It’s one thing to have to move it for a planned maintenance, they did provide notice but they have completely screwed this up by extending it two days.\n\nSo if you want to or NEED to store your trailer off site… avoid this place because who knows when you will actually be able to park there.\n\nWe parked our RV there. Staff was really nice even when I was a little short with them over the office being unexpectedly closed.","source":"Google","submissionTime":"2024-09-22T00:00:00","userName":"Christina H."},{"reviewId":"81c242d1-7191-46ed-88ab-a04bc54ab092","range":0,"rating":5,"reply":"We're thrilled to hear that Andrew and Claire provided amazing service during your visit. Thank you for choosing Extra Space Storage!","replyTime":"2024-09-21T11:42:00","review":"Andrew and Claire were amazing to work with! I appreciated their follow up as we were trying to pin down our move in date and to be able to benefit from the monthly promotion that was going on. When we were onsite, Claire helped us right away and was very attentive. Clean! Easy to get to and so convenient!","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"Shanann B."},{"reviewId":"e9445707-3172-420c-913d-5b3c3a9f57a5","range":0,"rating":5,"reply":"Your positive feedback is appreciated. We are glad we could assist you during a challenging time. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-16T08:01:00","review":"They helped after another company scammed me.\n\nWhen an emergency came up I was charged twice and still refused service at one business. I had to have immediate options and the staff here made sure to go over everything so I felt comfortable.\n\nAt move out, they continued excellent service.\n\nTrustworthy and detailed staff!","source":"Google","submissionTime":"2024-09-16T00:00:00","userName":"Oriana L."},{"reviewId":"6e9e69b0-4a44-4194-a1a2-592dd03f8e59","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're glad we could help during a difficult time.","replyTime":"2024-09-16T11:52:00","review":"I had to get the storage unit because my parents had to move to assisted living. It was a difficult time. All the staff I dealt with in person and over the phone were always very helpful. I didn’t have to worry about my parents possessions and my memories.","source":"Google","submissionTime":"2024-09-16T00:00:00","userName":"Kristen F."},{"reviewId":"500c8236-f21f-4b08-8888-04eb324098d0","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with us! Thank you for your kind words.","replyTime":"2024-09-06T13:44:00","review":"Literally saving grace. They worked fast and efficiently to get us not 1 but 2 storage units when so many places kept turning us down. This is the PLACE. Clean, respectful, communicative and safe environment/staff!","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Lynnsey G."},{"reviewId":"2c2b8283-7b20-4e95-91fc-03c02ae2b1b0","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our staff. Thank you for taking the time to share your feedback.","replyTime":"2024-08-31T09:17:00","review":"The staff that I worked with did a very thorough job detailing unit availability and pricing options. I was quite pleased with the experience","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"Hubert L."},{"reviewId":"b1bcdb4c-356c-4f8e-a835-baf5935589aa","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Christeena Grove. Thank you for sharing your experience with Brandon at Extra Space Storage.","replyTime":"2024-08-27T12:27:00","review":"Brandon's Awesome","source":"Google","submissionTime":"2024-08-27T00:00:00","userName":"Christeena G."},{"reviewId":"34f00e88-7668-4ed7-badf-e36af921320f","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-08-24T10:30:00","review":"They had the best prices plus Andrew gave exceptional customer care. The facility is brand new and they maintain excellent security.","source":"Google","submissionTime":"2024-08-24T00:00:00","userName":"William S."},{"reviewId":"7a24e53f-87c5-433e-858e-88a478568c1c","range":0,"rating":5,"reply":"We are grateful for your positive feedback, John S! Thank you for choosing Extra Space Storage for your storage needs.","replyTime":"2024-08-24T11:30:00","review":"This place is awesome.\n\nVery reasonable prices for large storage areas. They are very clean, new and weatherproof.\n\nAlso I worked with Andrew who’s is super nice guy. He made the process of getting a unit very easy and helped me decide which deal I should pick to save the most money for the months I was using the storage unit. By the way they give you the first month free, no strings attached! Rare to find.\n\nUsually with a company you find something less than ideal, but this company has very good storage units and friendly staff. Compare to how Chick-fil-A runs their business (friendly staff and great product).\n\nI see that they have large open spaces for trailers and campers as well. You won’t go wrong renting from here. Solid place.\n\n-John S","source":"Google","submissionTime":"2024-08-24T00:00:00","userName":"John S."},{"reviewId":"a68a71f7-8459-4957-a807-1102e37fcab6","range":0,"rating":5,"reply":"We're happy to hear you had a great experience with our customer service!","replyTime":"2024-08-23T09:06:00","review":"Great customer service!","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"Twon T."},{"reviewId":"a63d9b99-a9d7-4bdc-930d-b9718791f62e","range":0,"rating":5,"reply":"Thank you for sharing your experience with us! We're glad you had a great experience and that the whole process went smoothly, from sign-up to move-out. It's wonderful that Andrew provided excellent customer service and went above and beyond to get you the best deal.","replyTime":"2024-08-21T16:07:00","review":"Great customer service! They made the whole process go so smoothly from sign up to move out. Andrew went above and beyond to get me the best deal. Highly recommend.","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Jamie W."},{"reviewId":"d8d9d218-0a32-458c-af23-a8056d57876f","range":0,"rating":5,"reply":"We sincerely appreciate your positive feedback, Nick! We're thrilled to hear that Andrew was able to assist you with opening an account smoothly and efficiently. It's great to know that you found our facility nice and clean, with plenty of space available for your belongings. We take pride in maintaining a secure environment, and we're glad that our staff and overall security measures have given you peace of mind about the safety of your stored items. Thank you for highly recommending Extra Space Storage to others.","replyTime":"2024-08-21T17:29:00","review":"Andrew was very professional and helped me to open an account with ease. The facility is very nice and clean. Plenty of space available to store my belongings. I feel that my stuff is kept safe with how vigilant the staff is and the security overall. I highly recommend using Extra Space Storage!","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Nick R."},{"reviewId":"0551db7d-2fec-4d15-a088-88ed36281c72","range":0,"rating":5,"reply":"We are happy to hear that Andrew and Brandon were helpful and professional. Thank you for sharing your positive experience with us, Amy.","replyTime":"2024-08-14T14:38:00","review":"Andrew and Brandon were both very helpful, Knowledgable and professional.   I was able to get a unit same day and took advantage of the discounted pricing.","source":"Google","submissionTime":"2024-08-14T00:00:00","userName":"Amy L."},{"reviewId":"10ec03f6-eb96-4806-a401-b16c15f6b685","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Grant Wilson! We genuinely admire your feedback about our clean and secure units and our friendly staff, especially Natalie.","replyTime":"2024-08-03T16:26:00","review":"Very nice clean and secure units. Staff are very friendly, Natalie is the best!","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Grant W."},{"reviewId":"05925095-6f01-4d8c-9f50-9dd0fdd802f0","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with our staff! We are glad we could assist you with getting new locks for your unit.","replyTime":"2024-07-20T13:27:00","review":"Initially, the staff have been so helpful!!  I really love how at any turn, they will jump to help. My daughter lost my keys to my unit and they worked very hard to help me get new locks!!  I love them!!!","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"SPTVtattoowarrior “."},{"reviewId":"924d4505-1994-4897-a1eb-a7750f5149ac","range":0,"rating":5,"reply":"Thank you for your review! We're pleased to hear about your great experience at Extra Space Storage.","replyTime":"2024-07-30T07:50:00","review":"Our experience here has been great! Everyone is friendly; the facility is very clean and well-maintained; and the process for setting up our unit was quick and easy.","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"Kyle"},{"reviewId":"99152d01-acf6-4a75-9b57-8bd56d15f39d","range":0,"rating":5,"reply":"We're overjoyed to hear that you had a great experience with us, George Lewis. Thank you for your kind words!","replyTime":"2024-07-30T13:02:00","review":"Best storage facility I have ever been to they have helped me with more then I can ask every time","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"George L."},{"reviewId":"19b014f4-07ae-46a4-80da-4b33e4eeb068","range":0,"rating":5,"reply":"Thank you for the kind words, Lawrence. We're glad Natalie went above and beyond and has true customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.","replyTime":"2022-01-24T17:33:00","review":"Went to Ben Burr to ask some questions and the cost of storing a boat there! Natalie was very helpful! Her customer service skills are one of a kind! She was pleasant and very understanding!","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"Lawrence W."},{"reviewId":"4f80153d-4dd5-4d5d-baba-5a3480cd000a","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-27T11:39:00","review":"Wouldn't want to store anywhere else.","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"Sandy W."},{"reviewId":"d82c3796-de9a-47f9-bffb-7b4a68ab974b","range":0,"rating":5,"reply":"We're honored to have provided amazing customer service and assistance with your RV storage. Thank you for the recommendation!","replyTime":"2024-07-27T14:16:00","review":"Amazing customer service and extremely helpful in navigating my RV storage. Would highly recommend!","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"Shannon K."},{"reviewId":"9cc711b4-13e5-4a58-bb13-69e3ac734601","range":0,"rating":5,"reply":"Thank you for the kind words, Sherri! We're committed to providing excellent customer service. We're glad our team showed you different sizes to ensure the right one for your needs. Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out if you need anything!","replyTime":"2020-08-31T13:09:00","review":"RENT HERE!  Extra Space Storage has the best customer service hands down. I rent on Ben Burr Rd. In Spokane, WA. Sandy is the best! She goes above and beyond to make sure you are well taken care of. They truly want you to get the size of unit you need and are happy to show you different sizes to ensure the right one for your needs. The entire facility is clean including the inside of the units. It's totally fenced in and I feel safe being there alone. I love this place.","source":"Google","submissionTime":"2024-07-23T00:00:00","userName":"Sherri M."},{"reviewId":"a58811ad-04e8-43ff-a8ca-6d624ee9cd97","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Uzak. We're glad to hear that our staff was helpful and polite.","replyTime":"2024-07-20T13:47:00","review":"The personal was very helpful and polite. I was very impressed and pleased.","source":"Google","submissionTime":"2024-07-20T00:00:00","userName":"Uzak C."},{"reviewId":"04c62caf-de24-4f32-9cee-839c407158e9","range":0,"rating":5,"reply":"We're utterly delighted to hear about the great customer service and support you received from our employees at Extra Space Storage. Thank you for sharing your experience, Jordyn.","replyTime":"2024-07-20T14:54:00","review":"Great customer service and support from the employees there","source":"Google","submissionTime":"2024-07-20T00:00:00","userName":"Jordyn M."},{"reviewId":"1daf818f-9253-4df8-9312-0236b1fcdd22","range":0,"rating":5,"reply":"We're ecstatic to hear that you find our storage facility nice and secure. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-05T14:44:00","review":"This place is nice and secure for all you belongings","source":"Google","submissionTime":"2024-07-05T00:00:00","userName":"Victor C."},{"reviewId":"573fc83e-a879-4058-85f8-54291dbae044","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us. We are glad to hear that you were satisfied with our products and services, and we appreciate the feedback you provided. We strive to provide excellent customer service, and we are happy to know that we have met your expectations.","replyTime":"2024-07-03T10:22:00","review":"I had a great ending experience with the storage facility. I finished moving out all my inventory from the storage I was done renting and I recently got charged for another month, and without asking they refunded me my money and I said thank you and left it at that I think that deserves a great review.","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Brayden L."},{"reviewId":"03054c26-c68b-425e-8400-5b8d90142180","range":0,"rating":5,"reply":"We're thrilled to hear that our clerks were very helpful and assisted you with carrying heavy items to your car. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-27T15:48:00","review":"Very helpful clerks. Carried heavy stuff to car.","source":"Google","submissionTime":"2024-06-27T00:00:00","userName":"MaryLu V."},{"reviewId":"9ef99669-489a-42b3-b3a2-4e95c35e1260","range":0,"rating":5,"reply":"We're ecstatic to hear that Andrew provided you with great service. Thank you for sharing your experience with us.","replyTime":"2024-06-25T08:23:00","review":"Andrew was great to work with, very friendly and professional","source":"Google","submissionTime":"2024-06-24T00:00:00","userName":"Christina"},{"reviewId":"7e33d228-4395-4294-91f3-e8b8da7b717f","range":0,"rating":5,"reply":"Your positive experience is our top priority. We're excited to hear that our staff was helpful and kind. Thank you for trusting us with your belongings.","replyTime":"2024-06-25T08:11:00","review":"Guy at the front desk was very helpful and kind. Helped me with directions and what not I feel good about my belongings being at there facility.","source":"Google","submissionTime":"2024-06-24T00:00:00","userName":"Tye H."},{"reviewId":"c1164d24-8ea8-4eb4-a9e4-d02b4c8f911b","range":0,"rating":5,"reply":"Thanks for your positive feedback, Charles. We are grateful for your kind words about our employees and the safety of our grounds. We appreciate your support.","replyTime":"2024-06-24T07:45:00","review":"I very much enjoyed heartfelt conversation with your employers..the safety of grounds","source":"Google","submissionTime":"2024-06-23T00:00:00","userName":"Charles D."},{"reviewId":"1429eadf-925e-40f8-bd2a-2fff4a4d270b","range":0,"rating":5,"reply":"We are delighted to hear that Andrew and Sandy provided you with outstanding service and that you are happy with your decision to store your camper trailer with us. It is our mission to provide our customers with the best possible service, so we are glad to see that we have met your expectations. We appreciate your choice of Extra Space Storage and look forward to serving you in the future.","replyTime":"2024-06-23T07:37:00","review":"Andrew and Sandy did an outstanding job helping me get a storage spot for my camper trailer. They kept me informed from the time I seeked for a space to the time I moved my camper trailer in. So far, I am very happy with my decision to put my camper trailer at Extra Space Storage. Thank you Andrew and Sandy, you represent your company well and the owners should be proud of the service you provide to the Moran Prarie community.","source":"Google","submissionTime":"2024-06-22T00:00:00","userName":"Kiwi K."},{"reviewId":"c6a65a54-7165-49dd-b46f-15a4cd18a9da","range":0,"rating":5,"reply":"We are pleased to hear that Natalie made your storage experience easy and pain free. Thank you for recommending Extra Space Storage.","replyTime":"2024-06-21T11:43:00","review":"Highly recommend extra space for your storage needs. From going over my options to renting the unit to move out, Natalie made sure the process was as easy and pain free as possible. Great service.","source":"Google","submissionTime":"2024-06-21T00:00:00","userName":"Phoebe O."},{"reviewId":"aac323ea-a6aa-4039-9fad-2bfe97e2572c","range":0,"rating":5,"reply":"We are pleased to hear about your positive experiences with Extra Space Storage and Natalie. Thank you for your kind words and for referring us to others. We appreciate your long-term commitment to us and look forward to continuing to provide you with excellent service.","replyTime":"2024-06-21T11:49:00","review":"??????????????????\n????????Natalie????????\n??????????????????\nI been here over 3 years now and it’s been nothing but great experiences with this place!!\nNatalie is amazing! Kind and actually listens to you and sounds sincere!! Is sincere!! I hope she is there a long time and I have always referred extra space to people for their storage needs!!! I’m in unit F59 and will be a long time to come!! Hands down the best people to deal with. I been in many storage u it’s in different places and never felt like anything but a renter. This place feels more personal!! I love it!!","source":"Google","submissionTime":"2024-06-21T00:00:00","userName":"Low L."},{"reviewId":"3a6bd5d8-8fe2-482f-90b4-e718917f8a69","range":0,"rating":5,"reply":"Hi Julianne, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandy! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-02-17T16:01:00","review":"Sandy has consistently gone above and beyond in her customer service and genuine caring about how we have been doing as we navigated emptying our childhood home. She is an ALL STAR!!\nNatalie has also been outstanding in assisting us with our move out ~ Thank you!!","source":"Google","submissionTime":"2024-06-19T00:00:00","userName":"Julianne K."},{"reviewId":"a6454cbb-52c1-480f-b8bb-e817a1d88d1f","range":0,"rating":5,"reply":"We are elated to hear that Natalie provided you with exceptional service during your moving process. Thank you for recognizing her passion and trustworthiness. We strive to have more team members like her at Extra Space Storage.","replyTime":"2024-06-20T08:28:00","review":"Natalie was such an amazing person to work with she made all of my moving ideas so easy to do. She is the most passionate and most trustworthy person I have ever dealt with in a storage unit. You need to find more people like her!","source":"Google","submissionTime":"2024-06-19T00:00:00","userName":"Wayne B."},{"reviewId":"04c6cf96-ee60-4f4b-a4ae-164c08b8b36a","range":0,"rating":5,"reply":"Thank you for your review! We're glad to hear that Andy was able to assist you and that you found our storage units clean and easily accessible. If you have any more questions or need further assistance, feel free to give us a call at (509) 443-3708.","replyTime":"2024-06-18T12:58:00","review":"Andy was extremely helpful. With my busy schedule, it was nice to take care of this task over the phone. He was readily available and answered all my questions (even those I thought he’d think were silly questions). I, later on my own time, went to the two storage units I rented with his very clear instructions. The place is clean and easily accessible.","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"Bernadette P."},{"reviewId":"2d3f5102-e1f4-471a-b379-e183abcf287e","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Extra Space Storage. Thank you for your kind words about Natalie and Sandy.","replyTime":"2024-06-18T07:55:00","review":"I have nothing but great things to say about Extra space storage.  The crew is always helpful and knowledgeable. Thank you Natalie and Sandy for everything.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Securitas M."},{"reviewId":"37974f92-c315-46a0-9e11-a9ea3148b565","range":0,"rating":5,"reply":"We're elated to hear that you had a great experience at our facility. Thank you for recommending us!","replyTime":"2024-06-18T07:41:00","review":"Great clean secure facility.  Very friendly, accommodating and helpful staff.  Highly recommend.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"John B."},{"reviewId":"194c7108-a20f-4ab1-a213-9c8e04f67efe","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. We strive to provide the best service possible and are glad to hear that Sandra has been so helpful. Thank you for recommending us!","replyTime":"2024-06-06T08:42:00","review":"The best storage facility in town.  It’s very clean and secure. I’ve been dealing with Sandra for many years.  She is knowledgeable, helpful and very friendly.  She goes the extra mile. I highly recommend this facility.","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Carolyn"},{"reviewId":"1d2327de-7ff7-40fe-af7c-4dfb90ff26da","range":0,"rating":5,"reply":"Thank you for taking the time to leave us a review, Fred! We are happy to hear that Andrew provided you with excellent service and that you had a positive experience with our company. We value your feedback and appreciate you sharing it with us.","replyTime":"2024-06-06T09:54:00","review":"Andrew couldn’t be more professional, friendly, efficient and excellent, listening to my needs, and informative about things I wouldn’t have even known to ask. Thank you for hiring such an awesome employee!","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Fred H."},{"reviewId":"71b0ba69-8fe3-4224-8aba-cb44a3d4c3e9","range":0,"rating":5,"reply":"We genuinely admire your kind words and are thrilled to hear about your positive experience with us. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-30T12:00:00","review":"Super-friendly and helpful! Easy access and parking. The best on the southhill.","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"Joanna E."},{"reviewId":"b2a45cb6-9cb8-4257-8629-a11c66b1b559","range":0,"rating":5,"reply":"We are happy to hear that you had a quick and easy experience with our fast and friendly service! Thank you for choosing Extra Space Storage.","replyTime":"2024-05-30T17:27:00","review":"Quick and easy!!!  Fast and friendly service!!!","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"William R."},{"reviewId":"d4f23145-bb4e-4c8e-a9bd-1192ffe89a14","range":0,"rating":5,"reply":"It is always our pleasure to serve our customers and we are glad to hear that you had an excellent experience with Andrew. Thank you for taking the time to share your feedback with us. We value your business and will continue to strive to provide excellent service.","replyTime":"2024-05-28T10:54:00","review":"Thank you for all your help yesterday Andrew, and also taking the time to look at my account and noticing some thing was off and then taking the time to email the DM to ask permission to fix it saving me some money on my monthly payment. Andrew thank you again for all your help, I hope Extra Space Storage sees this review and rewards Andrew for his great customer service.\n\nV/R\nDale","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"dale k."},{"reviewId":"9515d992-1bff-4a4c-96d7-48ae681c76de","range":0,"rating":5,"reply":"We're honored to hear that you had a positive experience with us, Sarie. Thank you for your kind words and for choosing Extra Space Storage.","replyTime":"2024-05-26T08:41:00","review":"Good rates, well maintained. super easy process and always receive exceptional service. Management is exceptional","source":"Google","submissionTime":"2024-05-25T00:00:00","userName":"Sarie"},{"reviewId":"e44ff427-051b-4446-a955-3ab612001b83","range":0,"rating":5,"reply":"Thank you for your review. We are privileged to provide a friendly and clean storage experience for our customers. If you have any concerns, please feel free to contact us at (509) 443-3708.","replyTime":"2024-05-22T12:00:00","review":"Friendly and clean","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"likeida w."},{"reviewId":"55e7831b-61a6-4f09-a72a-394fc354d9de","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with our storage facility and staff. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-23T07:43:00","review":"We have had such a great experience so far. We moved from out of state and the prices for the storage rental are very fair for size. The manager Sandy is SO sweet! She was so helpful to get us a 2nd unit when we couldn't fit everything into the first one\n\nAndrew was also very kond. He offered us a leafblower to use to clean our moving truck out before we returned it.\n\nEveryone is very gracious and so kind","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"Ally H."},{"reviewId":"109216dc-571e-4e5e-bd43-693eecd1706a","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with us. Thank you for the kind words!","replyTime":"2024-05-21T17:37:00","review":"Fast, friendly, and very helpful. Thank you!","source":"Google","submissionTime":"2024-05-21T00:00:00","userName":"alutra"},{"reviewId":"e158675d-a4f6-4699-9cc3-5993b2d20e13","range":0,"rating":5,"reply":"Thanks for the positive feedback, Brian! We are glad to hear that our team member went above and beyond to help you find the perfect unit at a great price. If you need anything else, feel free to reach out to us at (509) 443-3708.","replyTime":"2024-05-18T08:16:00","review":"This gentleman that was working there came in and did everything humanly possible to make sure I got a good unit and gave me a very good price it was a pleasure to work with him on getting a unit","source":"Google","submissionTime":"2024-05-17T00:00:00","userName":"Brian M."},{"reviewId":"b35ac595-4fd4-415f-9d53-03b057c27cda","range":0,"rating":5,"reply":"Thomas, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We are available at 888-storage whenever you need us!\n ","replyTime":"2024-05-13T09:36:00","review":"Sandy was amazing! She’s helpful, and walks you through everything you need to know. Facility feels brand new, and located in a nicer area. 5/5 would recommend","source":"Google","submissionTime":"2024-05-11T00:00:00","userName":"Thomas Y."},{"reviewId":"30127bf8-1627-4fc8-9d36-f4bd30106ea5","range":0,"rating":5,"reply":"Hello, Connor. Thanks for the positive feedback. We're so happy we have customers like you. Please call (509) 443-3708 if you have any questions. ","replyTime":"2024-05-10T17:35:00","review":"Sandra was very delightful, funny and amazing! Told us everything we needed to know and got a unit right away. Highly recommend","source":"Google","submissionTime":"2024-05-10T00:00:00","userName":"Connor W."},{"reviewId":"9209dd42-0443-4f5f-ac2b-825302d50a4f","range":0,"rating":5,"reply":"Hi Gannondrums, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2024-05-12T11:21:00","review":"Great customer service, price, and ease of purchasing.","source":"Google","submissionTime":"2024-05-10T00:00:00","userName":"GannonDrums"},{"reviewId":"a5c7bae7-4009-4c03-b971-2008e217de5d","range":0,"rating":5,"reply":"Thank you for your 5-star review, R. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2024-05-10T15:58:00","review":"Easy process.  Walked in, looked at unit, leased and out in 15 minutes.","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"R M."},{"reviewId":"8318dc48-84d1-402c-80a8-58795bab2e99","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review, Sarah! We're happy our staff was a delight and gave you an easy rental experience. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-05-08T09:13:00","review":"Awesome place for storage! The staff was absolutely just a delight!!! She was very helpful and very thorough with getting me a storage unit she made it very quick and easy I appreciate it this is definitely the place store your stuff!","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Sarah C."},{"reviewId":"2b5659f2-66bf-448f-a890-c584b6af2766","range":0,"rating":5,"reply":"Hi Kevin, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're here to help with anything else you might need at 888-storage!","replyTime":"2024-05-05T11:42:00","review":"Friendly and responsive and facility is well maintained. Highly recommend.","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"Kevin C."},{"reviewId":"f01c4af5-625d-40c6-8b7b-d70e44720a84","range":0,"rating":5,"reply":"We're honored to hear about your positive experience with Sandy and Dee at our facility, Minshik. Thank you for recommending us to others in need of storage. If you have any further questions or concerns, please don't hesitate to reach out to us at (509) 443-3708.","replyTime":"2024-05-07T10:18:00","review":"I called several times before renting the units, Sandy and Dee was very helpful and kind every time. The facility is very clean and safe, the price is so competitive. I rented two units, the process was so quick and easy. I recommend this location to anyone needs the storage.","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Minshik P."},{"reviewId":"41f557b8-8f10-4308-93af-a0a7b286d741","range":0,"rating":5,"reply":"Hi, Neidra. Thank you for leaving us a rating! Your feedback means a lot to us! ","replyTime":"2024-04-05T13:23:00","review":"I frickin love extra space storage! The price is better than right, and the customer service alone is worth the drive (For me anyway)I recommend extra space storage to everyone needing to store things.","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"Neidra J."},{"reviewId":"216a861d-bae4-4a44-9e97-6f9ebe1589ed","range":0,"rating":5,"reply":"Hi Yelena, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2024-04-26T13:27:00","review":"I Had a nice experience. Very friendly and on point. If you have any problems just go to the office and they will address the use there. They even try to make it work when you have an off day.","source":"Google","submissionTime":"2024-04-26T00:00:00","userName":"Yelena R."},{"reviewId":"3c9410a2-4593-4bf0-880f-abdf59a45ce0","range":0,"rating":4,"reply":"Thank you for the kind words, Tristyn. We're glad our team was kind and helpful! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2024-04-27T12:21:00","review":"The operator on the phone was very helpful and kind!","source":"Google","submissionTime":"2024-04-26T00:00:00","userName":"Tristyn"},{"reviewId":"3c87beae-8449-4aa9-8e98-30a7042f53ea","range":0,"rating":5,"reply":"Thank you for the kind words, Mike. We're happy to hear Dee was helpful and great at keeping the property clean! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2024-04-27T14:39:00","review":"Great employees. Nice, clean units and property. Dee helped us and she was wonderful!","source":"Google","submissionTime":"2024-04-26T00:00:00","userName":"Mike M."},{"reviewId":"b1004f6d-21c1-4655-8772-cf0adc2f4acd","range":0,"rating":5,"reply":"Thank you for the review, Vicky! We pride ourselves on having a friendly, accommodating staff and are so happy Deeandra was able to assist you! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-04-24T10:57:00","review":"Deeandra was an absolute shing star she answered all the questions i asked and did not get upset or frustrated with all my questions recommended 10/10","source":"Google","submissionTime":"2024-04-24T00:00:00","userName":"Vicky W."},{"reviewId":"35931e75-0f0b-4e05-8fe6-19b23b8f2938","range":0,"rating":5,"reply":"Latisha, we are so happy to hear that Dee could accommodate you and provide a smooth storage experience. Thank you so much for choosing Extra Space Storage! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n ","replyTime":"2024-04-24T10:47:00","review":"Dee was so helpful during the entire process. Thanks so much! Nice and secure location. I have no worries with my belongings being here!","source":"Google","submissionTime":"2024-04-24T00:00:00","userName":"Latisha L."},{"reviewId":"ae39e422-65e6-46b4-9d02-5e958bf43f15","range":0,"rating":5,"reply":"Thank you for the excellent rating, Scot! We're happy we were able to provide a smooth rental experience. You can reach us at 888-storage  if you need anything.","replyTime":"2024-04-25T09:14:00","review":"It was quick and easy. I went in after calling. And they had everything ready. Great job .","source":"Google","submissionTime":"2024-04-24T00:00:00","userName":"Scot T."},{"reviewId":"cb08112a-31ac-447e-a332-a62a92f0d6be","range":0,"rating":5,"reply":"Hi Leland, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2024-04-24T08:31:00","review":"The staff is ultra friendly and the facility is impeccably maintained and clean. Sandy was thorough and extremely friendly and I would highly recommend this storage facility.","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Leland"},{"reviewId":"fecaf819-0de4-4819-bcbe-fa1a96066a02","range":0,"rating":5,"reply":"Thank you for the review, Samantha! We pride ourselves on having a friendly, accommodating staff and are so happy Dee was able to assist you! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-04-24T14:30:00","review":"Dee is amazing and knowledgeable, great customer service! Highly recommend!","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Samantha B."},{"reviewId":"bb259e3c-34c2-4cda-968c-94875a936b38","range":0,"rating":5,"reply":"Thank you for the review, Gunjan! We pride ourselves on having a friendly, accommodating staff and are so happy Dee was able to assist you! If you have any questions, let us know at 888-storage.\n","replyTime":"2024-04-25T12:33:00","review":"Dee, the assistant manager at Extra Space Storage, is an absolute gem! Her friendly demeanor and expertise made my storage experience a breeze. Highly recommend her exceptional service to anyone in need!","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Gunjan P."},{"reviewId":"aa4d6ed4-4d2a-4bb0-876a-b68e5036b87a","range":0,"rating":5,"reply":"Hi Sheena. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dee! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental.\n","replyTime":"2024-04-25T12:39:00","review":"I had the pleasure of interacting with Dee, the assistant manager at Extra Space Storage, and I must say, her professionalism and exceptional customer service left a lasting impression. Dee went above and beyond to ensure that my storage needs were met efficiently and with a smile. Her knowledge of the facility and willingness to assist with any questions or concerns made my experience seamless. I highly recommend Dee and Extra Space Storage to anyone in need of storage solutions.","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Sheena D."},{"reviewId":"c332d568-5b96-4076-b1a2-a8fa67090813","range":0,"rating":5,"reply":"Hi Robin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us. We want you to know that we are here to assist you with any further storage needs at 888-storage!\n","replyTime":"2024-04-21T13:11:00","review":"We have been there for a long time and I have always had the greatest service and never had any problems with anything everybody is always so nice and they always treat me with respect and are very great to talk to and I always have a good time when I call you guys are the best","source":"Google","submissionTime":"2024-04-19T00:00:00","userName":"Robin O."},{"reviewId":"32080995-bb22-46e7-940f-d90b53874d54","range":0,"rating":5,"reply":"Thank you for the review, Jevon! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! You can reach us at 888-storage  if you need anything.\n","replyTime":"2024-04-21T11:39:00","review":"Very friendly and helpful Thankyou!","source":"Google","submissionTime":"2024-04-19T00:00:00","userName":"Jevon J."},{"reviewId":"d1296d26-fc5a-40ed-94a3-ab7301f93659","range":0,"rating":5,"reply":"Hi Neal, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you have any questions, let us know at 888-storage.\n\n","replyTime":"2024-04-17T16:52:00","review":"The office staff was professional,  friendly and spent the time necessary to ensure we received the best deal on exactly what we needed. The property is clean and in excellent condition.","source":"Google","submissionTime":"2024-04-16T00:00:00","userName":"Neal B."},{"reviewId":"dceac981-9ff3-47bd-8d20-9f83eb01f3c5","range":0,"rating":5,"reply":"Hi Joanna, thanks so much for your review! We are thrilled to hear your experience was great. Our customers value clean facilities and helpful staff, so we do our best to ensure we can provide that! If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2024-01-26T08:12:00","review":"Great experience. Clean and dry storage, no problems with anything, and people on site were always helpful.","source":"Google","submissionTime":"2024-04-14T00:00:00","userName":"Joanna C."},{"reviewId":"0d09d288-5a1f-4664-8a6f-f84d44461abb","range":0,"rating":5,"reply":"Thank you for the kind words, Audrey! We're committed to providing excellent customer service. If you ever need any help with your rental, come by the office or call us at 888-storage. \n\n","replyTime":"2024-04-15T12:56:00","review":"Great price and customer service!","source":"Google","submissionTime":"2024-04-13T00:00:00","userName":"Audrey L."},{"reviewId":"219ec43d-4ed3-434f-8174-9349dc238589","range":0,"rating":5,"reply":"Thank you for your kind words, Ben. Security is our top priority and we appreciate that you have trusted us with your belongings! Please call us at 888-storage if you need anything.","replyTime":"2024-04-10T08:22:00","review":"Great Secure place and fast friendly service!","source":"Google","submissionTime":"2024-04-09T00:00:00","userName":"Ben A."},{"reviewId":"b3488f7f-8c49-470c-b98e-cc1782efbd3e","range":0,"rating":5,"reply":"Hi David, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. We are available at 888-storage whenever you need us!","replyTime":"2024-04-10T08:21:00","review":"Great staff and  very clean facility!","source":"Google","submissionTime":"2024-04-09T00:00:00","userName":"David M."},{"reviewId":"d3215fc2-b938-4143-be2e-702d19bfadc2","range":0,"rating":5,"reply":"Hi Julieann, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We are available at 888-storage whenever you need us.","replyTime":"2024-04-08T16:05:00","review":"Staff was friendly,  the facility is clean and my whole experience was FANTASTIC! I would recommend this facility to anyone needing extra storage","source":"Google","submissionTime":"2024-04-08T00:00:00","userName":"JulieAnn F."},{"reviewId":"5043bd30-94e2-47bd-96f6-e059cc1ab2ce","range":0,"rating":5,"reply":"Thank you, Scott! It's wonderful to hear you had a positive experience with us and that Sandy and Dee were top notch. We want you to know that we are here to assist you with any further storage needs! Give us a call at (509) 443-3708 if anything comes up!","replyTime":"2024-04-06T09:38:00","review":"Sandy and Dee at the Ben Bur location are top notch!! They have been extremely easy to work with and made my storage experience great!!  Scott.","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Scott P."},{"reviewId":"07f95aed-7db3-4822-9367-4c581d52b68f","range":0,"rating":5,"reply":"Thank you for the kind words, Trevor. We're glad our team was able to help! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2024-04-06T14:15:00","review":"Great service and they helped us with any questions or concerns we had.","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Trevor J."},{"reviewId":"aaf3f4a2-c3ff-4e73-9a79-453fe27d91ad","range":0,"rating":5,"reply":"Thank you for the kind words, Thomas. We're glad our team has been courteous and helpful. Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2024-03-30T11:56:00","review":"The staff is the greatest, very helpful always courteous wouldn’t choose another storage area !","source":"Google","submissionTime":"2024-03-30T00:00:00","userName":"Thomas B."},{"reviewId":"19b39942-2901-436e-b92a-43e5f95234b7","range":0,"rating":5,"reply":"Thank you for the kind words, Marcus. We're happy to hear that Sandy was super helpful! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2024-03-29T09:25:00","review":"Sandy was super helpful and funny! Really easy to rent a space.","source":"Google","submissionTime":"2024-03-28T00:00:00","userName":"Marcus M."},{"reviewId":"722e67f6-9f0d-477b-8694-a0034f153aba","range":0,"rating":5,"reply":"Thank you for the review, That! We pride ourselves on having a friendly, accommodating staff and are so happy Dee was able to assist you! Please call us at 888-storage whenever you need us.","replyTime":"2024-03-27T16:14:00","review":"Dee is the most amazing and nice lady you will ever meet she stopped her job to help us out as we where moving our own customer in to storage she's grate","source":"Google","submissionTime":"2024-03-27T00:00:00","userName":"that o."},{"reviewId":"03756787-31a3-4499-9c56-4563330d2a77","range":0,"rating":5,"reply":"Hello, Sam. Thank you for the 5-star review! We're so happy Dee could help. We're here to help with anything else you might need at 888-storage!","replyTime":"2024-03-27T17:25:00","review":"Dee is a rock star !!","source":"Google","submissionTime":"2024-03-27T00:00:00","userName":"Sam H."},{"reviewId":"cae08280-e848-4145-8ad3-076489c64ad1","range":0,"rating":5,"reply":"Hi Dave. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are pleased to hear that you had such a positive experience renting with us. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need anything.","replyTime":"2024-03-25T09:44:00","review":"I have little experience with self storage, I was I dire need to place my brothers truck and trailer in a spot nearby where I live as it was needed to sort through. He had just passed away and all his personal belongs are in these vehicles. The host walked me through the process , even walking me to the spot that she thought was the best fit. Within an hour I was able to move everything. This was the excellent help I needed to resolve my situation. Thank you again for the personal expertise that you provided….","source":"Google","submissionTime":"2024-03-24T00:00:00","userName":"Dave H."},{"reviewId":"527b91cc-bf9c-4c98-9cb3-4f0fbcf0e8c6","range":0,"rating":5,"reply":"Hi Michael, thanks so much for your review! We are thrilled to hear your experience with Sandy was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2024-03-22T17:31:00","review":"Sandy is a one of a kind customer service professional. She makes the customer experience at Extra Space Storage in Spokane above all others. Thank you for everything you do!","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Michael F."},{"reviewId":"4457338c-b8c4-4e46-9b16-71910787cfec","range":0,"rating":5,"reply":"Thank you, Lori! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions. \n","replyTime":"2024-03-20T15:44:00","review":"I was pleasantly surprised how spotless the space we rented was.  It makes me feel good about putting furniture and other things in there that aren’t in tubs or boxes.  They were friendly and able to get the agreement done quickly so I could get back to work.","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Lori H."},{"reviewId":"7e4ee3b1-fbff-4088-9a98-234bb42e8903","range":0,"rating":5,"reply":"Thank you for the review, James! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-19T08:39:00","review":"Have to say the friendliest folks around willing to go out of there way to answer or assist in any way","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"James M."},{"reviewId":"2e352ce0-497d-44d4-badd-c7ad1a939896","range":0,"rating":5,"reply":"Hi Steven, thanks so much for your review! We pride ourselves on having a professional and polite staff, so we are thrilled to hear that you had such a positive experience with Dee. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-19T08:38:00","review":"Dee is who helped me. She's amazing, very professional,  and was a ton of help to me. Huge props to her.","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"Steven L."},{"reviewId":"9c41ed62-eb8d-469b-ac0f-74d3b728c4a4","range":0,"rating":5,"reply":"Hi S, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandra! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2024-03-16T15:02:00","review":"Sandra was knowledgeable, answered all of our questions, showed us around the property and provided exceptional customer service.","source":"Google","submissionTime":"2024-03-16T00:00:00","userName":"S R."},{"reviewId":"57bf1bad-48f4-4d61-8fe9-e91bb7ed64ce","range":0,"rating":5,"reply":"Thanks for the awesome review, Michelle! We work hard to meet the expectations of our customers, and we're happy to hear Sandy and Dee hit the mark for you! Don't hesitate to stop by the office or contact us at (509) 443-3708 if you need anything.","replyTime":"2024-03-16T15:13:00","review":"Just secured a space for RV storage and am very impressed with both Sandy and Dee. They showed us around the property,  discussed options, and had answers to all our questions! Great customer service and would highly recommend their business.","source":"Google","submissionTime":"2024-03-16T00:00:00","userName":"Michelle B."},{"reviewId":"8a82f95b-02e5-44d9-b1b1-5b1b9a1c2ffc","range":0,"rating":5,"reply":"Michael, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-03-12T09:52:00","review":"Great sign up experience - very friendly, knowledgeable, and helpful.  Reasonable pricing and terms...thumbs up.","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Michael F."},{"reviewId":"e192e3c3-fc90-4038-9257-dee0a0849ddd","range":0,"rating":5,"reply":"Hi Robert, thank you for your review! We pride ourselves on keeping our storage facility clean, secure, and organized while providing the highest level of customer service, and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-03-12T09:45:00","review":"Great people and service here at this storage facility! Top notch and so willing to help in every way. The facility is super clean and very secure.","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Robert S."},{"reviewId":"5cb09935-f559-48d5-a012-c8107eaf1e64","range":0,"rating":5,"reply":"Hi Pacific, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're always here to help, Please call us at 888-storage whenever you need us.","replyTime":"2024-03-06T08:46:00","review":"Easy to get set up and easy to get into contact with a live person. Nice and clean outside storage for RV parking","source":"Google","submissionTime":"2024-03-06T00:00:00","userName":"Pacific P."},{"reviewId":"cf593bfd-7339-43ff-8546-4f7ef8f5cd99","range":0,"rating":5,"reply":"Thank you for the review, Ryan! We pride ourselves on having a friendly, helpful staff and are so happy Dee was able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-02-27T10:09:00","review":"Dee was extremely helpful and nice.","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Ryan H."},{"reviewId":"20489797-a12a-4e4f-a657-8143b7df1d1d","range":0,"rating":5,"reply":"Thank you for your feedback, Tony! Providing renters with secure facilities is our top priority. We're glad Sandy was able to meet your storage needs. If you ever need any help with your rental, come by the office or call us at 888-storage.  ","replyTime":"2024-02-22T16:30:00","review":"I was so happy to find a storage spot for my trailer that is safe and nearby my home. Sandy was so kind and helpful getting us set up!","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"Tony L."},{"reviewId":"2a3a0113-5a72-4ffa-b51c-a5902cf8ff8c","range":0,"rating":4,"reply":"Thank you so much for your kind words, David. We really appreciate you taking the time to share your experience with us. Feel free to reach out any time at 888-storage.\n","replyTime":"2024-02-21T17:57:00","review":"Personalized help from employees made experience seamless.","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"David N."},{"reviewId":"cb7ddcd0-d64a-4a0e-b391-5720c476cd30","range":0,"rating":5,"reply":"Thank you for the excellent rating, Wrosechan! We're happy we were able to provide a smooth rental experience. If you have any questions, let us know at 888-storage.","replyTime":"2024-02-15T09:54:00","review":"Attendant was courteous, efficient, helpful and she gave us a fair price. what more can you ask for?","source":"Google","submissionTime":"2024-02-15T00:00:00","userName":"wrosechan"},{"reviewId":"472e61bd-0093-479c-a001-020779db7d48","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Ballaurena13! We want to thank you for taking the time to provide your feedback regarding locks, and we will review it internally. Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!","replyTime":"2024-02-14T12:37:00","review":"Moved in last week. I am not a fan of the native locks that you have to purchase, as they look insufficient and make the door difficult to close up (the hole doesn't line up properly on ours so you have to pull the door forward to latch it), but you can add another lock in addition.\n\nAll in all, though, this place is brand new, an excellent value, has a handy location for South Hill residents, and has nice people, gates, lights even in the individual units, cameras, and is painted a beautiful blue. Nicest storage facility my family has ever used (out of 4).","source":"Google","submissionTime":"2024-02-14T00:00:00","userName":"Ballaurena13"},{"reviewId":"8ee1935a-3243-4836-bc73-c886f467b739","range":0,"rating":5,"reply":"Aldert, we are so happy to hear that Dee could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you have any questions, let us know at 888-storage.\n ","replyTime":"2024-02-14T07:51:00","review":"Dee was beyond helpful, I was impressed with her customer service & made the experience very easy & fast. Thank you Dee","source":"Google","submissionTime":"2024-02-13T00:00:00","userName":"Aldert N."},{"reviewId":"a77288da-2dc1-4f36-991a-4c86515a0653","range":0,"rating":5,"reply":"Thank you Andrew! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Please call us at 888-storage if you need anything.","replyTime":"2024-02-11T14:37:00","review":"Very polite and friendly staff. They were helpful and courteous and got us exactly what we needed! The storage itself is very clean, well lit and it seems very secure.","source":"Google","submissionTime":"2024-02-10T00:00:00","userName":"Andrew S."},{"reviewId":"7dca3b7c-6cda-4963-89a9-fa824b09de19","range":0,"rating":5,"reply":"Hi Justin, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that Dee was able to provide a positive experience! Please stop by the office or contact us at 888-storage if you have any questions! \n\n","replyTime":"2024-02-06T09:20:00","review":"From moving out last minute, to needing a storage unit in both a nice, safe area, and needing a miracle of same day service, Dee to the rescue! Dee was extremely helpful, kind & highly knowledgeable about availability and pricing on her units! Less than 30 minutes and we had signed and a unit in our possession. Dee has definitely earned our trust with 2 lifetime customers! ??","source":"Google","submissionTime":"2024-02-06T00:00:00","userName":"Justin J."},{"reviewId":"2a36c12b-43ed-4f55-b7e3-aa8b6f4f8772","range":0,"rating":5,"reply":"Thank you for the excellent rating, Darcy! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage whenever you need us.","replyTime":"2024-02-05T16:18:00","review":"They were very kind and respectful got my unit very quickly and even check up on us the very next day to make sure thinks we're ok.","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"Darcy L."},{"reviewId":"4cf638e5-2961-4d1d-a74f-f1897dca47b6","range":0,"rating":5,"reply":"Amanda, we are so happy to hear that Dee could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please call us at 888-storage if you need anything.\n ","replyTime":"2024-02-04T14:47:00","review":"I moved my storage unit from another close by and this one is so much better. Dee was super helpful getting everything set up!","source":"Google","submissionTime":"2024-02-03T00:00:00","userName":"Amanda J."},{"reviewId":"bc0a3911-9f18-4f8b-b2e1-2de6fa444f4d","range":0,"rating":5,"reply":"Thank you for the kind words, Mike. We're glad our team was caring, kind, and helpful! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2024-01-27T08:30:00","review":"I love storing my things at Extra Space Storage. The staff is always alert, caring, kind and helpful. The storage unit areas are fresh and clean and have a perfect temperature for comfort.","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Mike F."},{"reviewId":"f2a995ca-5ded-4ae5-aa9f-dfa09c8b9a48","range":0,"rating":5,"reply":"Thank you for the excellent rating, Justin! We're happy Sandy was able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-01-14T12:39:00","review":"Sandy is an absolute gem. Super helpful!","source":"Google","submissionTime":"2024-01-13T00:00:00","userName":"Justin M."},{"reviewId":"43610a83-ef5f-4eb8-aad8-46fdcfa3c446","range":0,"rating":5,"reply":"Hi Anjanette! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (509) 443-3708 or stop by the facility! ","replyTime":"2024-01-09T08:00:00","review":"Excellent","source":"Google","submissionTime":"2024-01-09T00:00:00","userName":"Anjanette P."},{"reviewId":"4a9e7318-242c-4f74-975f-b5c402919319","range":0,"rating":5,"reply":"Hi Vanessa, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-01-09T08:34:00","review":"Management and Staff are all great and very helpful. Always feels safe and secure and very clean. Thank you.","source":"Google","submissionTime":"2024-01-08T00:00:00","userName":"Vanessa V."},{"reviewId":"e22fc5b3-7050-462b-8a7e-a468748a8e91","range":0,"rating":5,"reply":"Hi Diamond, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2024-01-06T12:54:00","review":"Very clean place love it","source":"Google","submissionTime":"2024-01-05T00:00:00","userName":"Diamond J."},{"reviewId":"219e7898-23ab-4428-ab2f-57cf9fda88ff","range":0,"rating":3,"reply":"Hi Edward, thank you for your review! We're so happy to hear that your experience with our friendly employees and the cleanliness of the facility has been positive! Please let us know how we can give you a 5-star experience at 888-storage.","replyTime":"2024-01-03T09:35:00","review":"Clean place with friendly employees helpful with questions that may arise","source":"Google","submissionTime":"2024-01-02T00:00:00","userName":"edward m."},{"reviewId":"851d4f87-2bfc-4462-8b26-da8563a50499","range":0,"rating":5,"reply":"Hi Cory, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-12-30T16:49:00","review":"Really nice folks at this location, we used them for 3 months while our house was being repaired.","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"Cory P."},{"reviewId":"7b821bef-8e59-4778-92ff-a9dee70855a6","range":0,"rating":5,"reply":"Thank you for the review, Lex! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-12-30T17:19:00","review":"Staff was absolutely amazing! Was able to answer my questions, was funny and made sure I got the best rate.","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"Lex W."},{"reviewId":"4c7890b5-d067-471d-8abb-36ad37c1741d","range":0,"rating":5,"reply":"Thanks, Julie! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Sandy was able to provide that for you! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-12-19T08:18:00","review":"Sandy was so very helpful in helping me secure the right sized unit. She is a delight to work with, does an awesome job, and she is an asset to the company.","source":"Google","submissionTime":"2023-12-18T00:00:00","userName":"Julie B."},{"reviewId":"ffe1007b-6231-4773-84d2-88617a7f84ad","range":0,"rating":5,"reply":"Thank you for the review, Skyliar! We pride ourselves on having a friendly, accommodating staff and are so happy Sandy was able to assist you! Please stop by the office or call 888-storage if you need anything.","replyTime":"2023-12-14T14:08:00","review":"Sandy was an absolute life saver and very helpful whenever i needed a question answered or i was having a payment issue. Great place to store whatever you need!","source":"Google","submissionTime":"2023-12-14T00:00:00","userName":"Skyliar d."},{"reviewId":"4c27df35-3810-4161-9aba-8776795b4bf2","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for letting us know that Rosa took care of your storage needs, Rosa! Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2023-02-01T08:29:00","review":"I am still very happy we chose Extra Space Storage on Ben Burr to hold our important items in a temperature controlled environment. As we’ve downsized we’ve needed to store more as we clean out. Sandy is a delight to work with and the property is well maintained and organized.","source":"Google","submissionTime":"2023-12-12T00:00:00","userName":"Rosa L."},{"reviewId":"daca2400-77c2-4c52-b0a0-219384b851c0","range":0,"rating":5,"reply":"Thank you for the excellent rating, Tomso71! We're happy Sandy was able to provide a smooth rental experience. Please call us at 888-storage if you need anything.","replyTime":"2023-12-10T10:26:00","review":"Quick, efficient,\nendly service!\nSandy was awesome getting me set up.","source":"Google","submissionTime":"2023-12-09T00:00:00","userName":"tomso71"},{"reviewId":"db584c84-e5a9-4b04-a3a0-499ff3c3bb03","range":0,"rating":5,"reply":"Hello, Hank. Thank you for the review. We're so glad Sandy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-12-07T13:12:00","review":"Very very nice place . Sandy is the manager she rocks and make sure you are treaters m","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Hank P."},{"reviewId":"d9ce1434-37da-4066-9694-ec97d0852070","range":0,"rating":5,"reply":"Hi David, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-11-21T16:31:00","review":"Great job , very thorough explanation on everything!\nDefinitely recommend","source":"Google","submissionTime":"2023-11-21T00:00:00","userName":"David C."},{"reviewId":"7c72d8f1-df7b-4716-8139-63f3e649b1dd","range":0,"rating":4,"reply":"We're sorry to hear this, Dwight Calkins. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.\n","replyTime":"2023-11-21T10:23:00","review":"Local,  and easy to get in and out.\nRent was starting to get expensive.","source":"Google","submissionTime":"2023-11-20T00:00:00","userName":"Dwight C."},{"reviewId":"f636a59e-1019-46c3-9d80-173637e02716","range":0,"rating":5,"reply":"Thank you for your review, Jamie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-18T10:23:00","review":"Very clean, helpful and communication was wonderful. Very secure looking place.","source":"Google","submissionTime":"2023-11-18T00:00:00","userName":"Jamie P."},{"reviewId":"5d0d6df3-548e-49d5-b203-3b2ec08288f9","range":0,"rating":1,"reply":"Spencer, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (509) 443-3708 so that we can learn more about your experience. ","replyTime":"2023-11-18T16:39:00","review":"Horribly expensive for the sizes of the units. They were clean and clean we received good service but the prices suck…","source":"Google","submissionTime":"2023-11-18T00:00:00","userName":"Spencer Y."},{"reviewId":"ee884ff7-447f-4fbb-8120-b087b85cf234","range":0,"rating":5,"reply":"Hi Pete, thank you for your review! We're so happy to hear that your experience with Sandy and the cleanliness of the facility has been positive. Please call us at 888-storage if you need anything.","replyTime":"2023-11-16T17:19:00","review":"Sandy was very friendly and helpful, and the units were very clean. Outstanding service!!","source":"Google","submissionTime":"2023-11-16T00:00:00","userName":"Pete B."},{"reviewId":"1e3fc915-efb2-4190-9a30-69de470e984f","range":0,"rating":5,"reply":"Hello Maria, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (509) 443-3708 if you need anything. ","replyTime":"2023-11-16T17:45:00","review":"Best experience ever!!! Staff was super sweet!!!","source":"Google","submissionTime":"2023-11-16T00:00:00","userName":"Maria J."},{"reviewId":"093bbe86-c227-49e5-ac21-dfe7510590b4","range":0,"rating":5,"reply":"Hi Alex, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n\n","replyTime":"2023-08-19T14:10:00","review":"Clean place I like how convenient everything was definitely happy with their services by far best storage unit I’ve ever rented","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"Alex G."},{"reviewId":"83e18596-8bf0-4ec9-84d2-7c5a83fb0081","range":0,"rating":5,"reply":"Hi Tommy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive. If you have any questions, let us know at 888-storage.","replyTime":"2023-11-12T14:54:00","review":"Unit was clean and ready. I did everything online and was moving in 30 minutes later!","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"Tommy J."},{"reviewId":"ec7857f5-790e-4946-acab-441b282820e4","range":0,"rating":5,"reply":"Hi Garet, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ted! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-11-11T09:43:00","review":"Wonderful place to do business with. Very friendly and accommodating people. The unit we re Ted was just perfect for our needs.","source":"Google","submissionTime":"2023-11-10T00:00:00","userName":"Garet M."},{"reviewId":"f6d63fed-902f-4bf8-9d99-bc91aafb39ad","range":0,"rating":5,"reply":"Hi Dillon, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-11-07T16:04:00","review":"Staff was very friendly and accommodating. Would recommend this facility to anyone!","source":"Google","submissionTime":"2023-11-07T00:00:00","userName":"Dillon F."},{"reviewId":"c3f4659f-0b6e-44de-9d74-820a093fe23d","range":0,"rating":5,"reply":"Thank you for the review, Jacob! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-11-07T14:41:00","review":"Facility manager was friendly and helpful. Good storage units.","source":"Google","submissionTime":"2023-11-05T00:00:00","userName":"Jacob K."},{"reviewId":"9bf48b99-2530-4202-bf13-b3abead66379","range":0,"rating":5,"reply":"Hi Dan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-11-04T14:38:00","review":"Amazing customer service! Always helpful!","source":"Google","submissionTime":"2023-11-04T00:00:00","userName":"Dan C."},{"reviewId":"743e68cf-7f31-463a-8a57-40bb74ae617b","range":0,"rating":5,"reply":"Hi Daniel, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-11-03T13:25:00","review":"Great price good service this is my second time using them.","source":"Google","submissionTime":"2023-11-03T00:00:00","userName":"daniel r."},{"reviewId":"4442d36c-29c4-4f9c-9727-ca05f35e66e5","range":0,"rating":5,"reply":"Thank you for your kind words, Hc. Security is our top priority and we appreciate that you have trusted us with your belongings! If you have any questions, let us know at 888-storage.","replyTime":"2023-10-25T12:01:00","review":"Very helpful and friendly manager. Excellant price, very secure.","source":"Google","submissionTime":"2023-10-25T00:00:00","userName":"HC J."},{"reviewId":"f3c7dab0-b139-4904-81c3-4840c39c17e7","range":0,"rating":5,"reply":"Hi Tammy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We pride ourselves on having a friendly, knowledgeable staff. Please stop by the office or contact us at 888-storage if you have any questions! Thank you for choosing Extra Space Storage. \n","replyTime":"2022-11-07T07:24:00","review":"love this storage place very clean and like the flat cart to help with moving and the lady in the Office is amazing and so helpful","source":"Google","submissionTime":"2023-10-22T00:00:00","userName":"Tammy S."},{"reviewId":"b315096b-09c2-47aa-8a61-ffd4fe198246","range":0,"rating":5,"reply":"Hello, Don. Thank you for the 5-star review! We're so happy Chris could help. Please stop by the office or call 888-storage if you need anything.","replyTime":"2023-10-19T11:41:00","review":"Chris is outstanding for helping me out at the last second with my move in to the storage, made it stress free. Thank you. The staff are also very friendly and helpful.","source":"Google","submissionTime":"2023-10-18T00:00:00","userName":"Don D."},{"reviewId":"ab63592e-9a28-4f22-ab54-59c83ef9eb8d","range":0,"rating":5,"reply":"Hi Heather, thank you for your review. We're glad Sandy has gone above and beyond every single time you have needed anything! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if you need any future assistance.   \n","replyTime":"2023-10-13T08:48:00","review":"The ExtraSpace on Ben Burr Rd and Sandy in particular are AWESOME!!! Sandy has gone above and beyond every single time we have needed anything! Her customer service has been outstanding at every level and she’s a tremendous part of why I am so pleased with Extra Space.","source":"Google","submissionTime":"2023-10-12T00:00:00","userName":"heather s."},{"reviewId":"2d39add1-4ea2-4848-968d-882f5af5d910","range":0,"rating":4,"reply":"Thank you for your review, Scott! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-10-11T09:36:00","review":"Very secure, easily accessible, clean facility.","source":"Google","submissionTime":"2023-10-10T00:00:00","userName":"Scott S."},{"reviewId":"05e9b02f-e205-4a66-8240-d10d458004b9","range":0,"rating":5,"reply":"Hi Uk, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Chris was exceptionally helpful. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-10-10T08:46:00","review":"All around great experience to set up a new storage agreement for my RV. Chris was exceptionally helpful and I was able to get all my questions answered and arrangements set up in short order. I went from inquiring about a space to signing an agreement in a matter of minutes.  Thanks again for everything!","source":"Google","submissionTime":"2023-10-09T00:00:00","userName":"UK G."},{"reviewId":"b7d584f4-6d3d-4351-b96e-b655ec953dde","range":0,"rating":5,"reply":"Hello, Tracey. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-10-04T17:18:00","review":"Very helpful staff and nice facility.","source":"Google","submissionTime":"2023-10-04T00:00:00","userName":"Tracey S."},{"reviewId":"f581cd04-7b50-4aae-aa5e-5d561717aa3f","range":0,"rating":5,"reply":"Hello, Matt. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-10-02T16:59:00","review":"Amazing service was so helpful and accomadting to our needs and what we needed! so excited to be storing our classic car with extra storage!!","source":"Google","submissionTime":"2023-10-02T00:00:00","userName":"Matt M."},{"reviewId":"bba5042b-aa21-4efc-97d4-6b8f67e78815","range":0,"rating":5,"reply":"We appreciate you taking the time to share your feedback, Deirdre Almeida. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property and are here to help if any concerns come up in the future!","replyTime":"2023-09-29T18:22:00","review":"Very welcoming. Explain the storage unit model and grounds very precisely. Rental terms and options were provided and clarified. Did not feel I was being rushed to make a decision. Very happy with this choice and feel my belongings will be safe. Will recommend this facility to others.","source":"Google","submissionTime":"2023-09-29T00:00:00","userName":"Deirdre A."},{"reviewId":"5960554e-22c2-473d-a373-7d68cfa254c5","range":0,"rating":5,"reply":"Dawn! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (509) 443-3708.","replyTime":"2023-09-26T18:53:00","review":"The best in town and Sandy and her team go over and beyond to provide an exceptional experience.","source":"Google","submissionTime":"2023-09-26T00:00:00","userName":"Dawn A."},{"reviewId":"f2eb3b42-1a80-4787-9578-6a2a06de75b8","range":0,"rating":5,"reply":"Hi Austen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandy! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-09-22T11:42:00","review":"I was contacted by Sandy to do some water testing at Extra Space Storage and she could not have been more pleasant. Clean, well maintained facility. Thank you for making our business relationship so easy!\n-Inland Backflow, LLC","source":"Google","submissionTime":"2023-09-22T00:00:00","userName":"Austen W."},{"reviewId":"da95dd05-a5b9-45bd-889c-c451d8c82cb7","range":0,"rating":4,"reply":"Hi Patrick, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-09-20T12:53:00","review":"Awesome storage unit! Very clean and well lit, excellent service! Prorated my month when I moved out!","source":"Google","submissionTime":"2023-09-20T00:00:00","userName":"patrick b."},{"reviewId":"d4166a07-d8a2-4373-b2cb-c49e8da85b5d","range":0,"rating":5,"reply":"Hi Jordan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandra! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-20T16:50:00","review":"What’s a great experience! Sandra was absolutely fantastic in assisting us with our unit! The facility was well lit and clean! I definitely felt that our unit will be secure and looked after .","source":"Google","submissionTime":"2023-09-20T00:00:00","userName":"jordan M."},{"reviewId":"817635ca-2fc4-44c3-9057-de32a14fe1e5","range":0,"rating":5,"reply":"Thanks for the kind words, Sandy! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (509) 443-3708 if you need anything.\r","replyTime":"2023-09-19T16:49:00","review":"Customer Service was beyond expectation. Very very happy! Highly recommend.","source":"Google","submissionTime":"2023-09-19T00:00:00","userName":"sandy l."},{"reviewId":"c098c1fb-2acc-49b3-8d4e-3ac508c16f1b","range":0,"rating":5,"reply":"Hello, Mitch. Thank you for the 5-star review! We're so happy Sandy could help. You can reach us at 888-storage if you need anything.","replyTime":"2023-09-07T09:10:00","review":"Sandy recognized my long relationship with Extra Space. Welcoming, accommodating, and efficient.","source":"Google","submissionTime":"2023-09-06T00:00:00","userName":"Mitch C."},{"reviewId":"ff55ece0-8bc0-46d2-ada2-6e5a2d4d631d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Zion! We're happy we were able to provide a smooth rental experience. If you ever need any help with your rental, come by the office or call us at 888-storage. ","replyTime":"2023-08-26T09:51:00","review":"Signing up was fast and effecient and the staff was very helpful and nice.","source":"Google","submissionTime":"2023-08-26T00:00:00","userName":"Zion T."},{"reviewId":"508c9363-e0e2-466a-b8da-7f748dbda0ad","range":0,"rating":5,"reply":"Thank you, Robert. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. If you have any questions, let us know at 888-storage.","replyTime":"2023-08-26T12:05:00","review":"Great service!  Very friendly","source":"Google","submissionTime":"2023-08-26T00:00:00","userName":"Robert A."},{"reviewId":"fd583d7b-06d2-4fbd-9521-425b9fc4a141","range":0,"rating":5,"reply":"Hi Doug, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-08-22T17:19:00","review":"Setup was quick an easy. Price is very reasonable especially with the many deals they run. The business is very clean and easy to navigate. Very well ran storage company. Highly recommend","source":"Google","submissionTime":"2023-08-22T00:00:00","userName":"Doug G."},{"reviewId":"93d5c1ab-270e-42af-807d-7a0391af4beb","range":0,"rating":5,"reply":"Thank you for your kind words, Robin. Security is our top priority and we appreciate that you have trusted us with your belongings! We want you to know that we are here to assist you with anything else that comes up at 888-storage.","replyTime":"2023-08-17T16:50:00","review":"So far the people are very nice and welcoming. I believe I will have a great stay here! The units are nice and clean. The security is awesome. I am an older single woman and it’s very important to have that safety","source":"Google","submissionTime":"2023-08-17T00:00:00","userName":"Robin A."},{"reviewId":"9f360bd7-7ede-48bf-8b71-596e0493e705","range":0,"rating":5,"reply":"Hi Todd, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2023-08-16T09:43:00","review":"Great location, very clean & tidy- nice to have 24 hr access as an option","source":"Google","submissionTime":"2023-08-15T00:00:00","userName":"Todd B."},{"reviewId":"d64077d9-4075-4601-939a-2959877118b2","range":0,"rating":5,"reply":"Thanks, Belle! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Claire was able to provide that for you!  Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-08-16T10:39:00","review":"Claire was super nice and helpful. She answered all our questions and helped us choose the best option for our needs. Thank you Claire!","source":"Google","submissionTime":"2023-08-14T00:00:00","userName":"Belle G."},{"reviewId":"614d1955-de5d-4202-9f01-136c5af325e9","range":0,"rating":5,"reply":"Hi Megan, thank you for your review. We're glad Jojo was very helpful in getting you signed up for parking storage and answered all your questions. Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-08-15T11:31:00","review":"Jojo was very helpful getting us signed up for parking storage. Easy process, answered all my questions. The facility is clean and appears secure.","source":"Google","submissionTime":"2023-08-14T00:00:00","userName":"Megan B."},{"reviewId":"6839cc6d-6eb0-44d3-93b8-e670ab1866ac","range":0,"rating":5,"reply":"Thank you for the kind words, Karen. It's wonderful to know Claire and Jo Jo at our Spokane location were awesome and as helpful as can be! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2023-08-12T15:15:00","review":"Claire and Jo Jo at Extra Space Storage on Ben Burr are Awesome! Both Were exceptionally helpful with everything I needed. I am thrilled to have found a perfect space to store my stuff!\nEverything at Extra Space is so easy, I am in and out quick and my unit is totally brand new! I love it!\nThank you so much!","source":"Google","submissionTime":"2023-08-12T00:00:00","userName":"karen m."},{"reviewId":"3b151cd2-5573-4788-b543-71484eab21a0","range":0,"rating":5,"reply":"Thank you, Dennis! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (509) 443-3708 if anything comes up!","replyTime":"2023-08-02T08:18:00","review":"Great and easy experience","source":"Google","submissionTime":"2023-08-01T00:00:00","userName":"Dennis K."},{"reviewId":"dd7013f6-3533-484d-a336-d9f5d83e3b62","range":0,"rating":5,"reply":"Hello, William. Thank you for the review. We're so glad Jayjay could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-07-31T12:09:00","review":"We like joejoe. Theyre a good kid. Both of the staff members there were very friendly and we had an easy time getting set up for our hectic lifestyle. Thanks to both of them!","source":"Google","submissionTime":"2023-07-31T00:00:00","userName":"William H."},{"reviewId":"e7e67341-27a8-475e-a345-4c0b5578c78f","range":0,"rating":5,"reply":"Hi Steele, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jojo! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-07-29T16:24:00","review":"I went in asking for price comparisons vs my current unit and Jojo was the most helpful and supportive person I’ve been helped by. He made the numbers and process super easy to understand and made it a great experience.","source":"Google","submissionTime":"2023-07-29T00:00:00","userName":"Steele S."},{"reviewId":"9012e4f1-aba2-47f9-a3eb-18c638e6c0c3","range":0,"rating":5,"reply":"Thank you for the review, Travis! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us. ","replyTime":"2023-07-28T18:48:00","review":"Very Friendly Service\nClaire was very helpful!!","source":"Google","submissionTime":"2023-07-28T00:00:00","userName":"Travis S."},{"reviewId":"1af6c057-3c43-4d42-b6b3-36efb7d06206","range":0,"rating":5,"reply":"Hi Mark, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ","replyTime":"2022-11-20T12:11:00","review":"I have 3 units for business and personal use but needed a 4th with short notice to store some new furniture that came early. Sandy has been very helpful and found one 2 doors down from the one I am trying to empty.  Eventually, I can reduce back down to 3.  I recommend Extra Space to all my friends.","source":"Google","submissionTime":"2023-07-13T00:00:00","userName":"Mark M."},{"reviewId":"8776c736-e239-4315-be8d-24a73175a803","range":0,"rating":5,"reply":"Thank you for the excellent review, Jim! We're happy we were able to provide a smooth rental experience. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-07-10T14:53:00","review":"Very easy to do business with and very friendly.","source":"Google","submissionTime":"2023-07-10T00:00:00","userName":"Jim B."},{"reviewId":"f0cb47fa-c632-4d03-9400-94093da2ee50","range":0,"rating":5,"reply":"Hi Kristi, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandy! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-07-03T10:55:00","review":"Sandy & KW are very friendly and helpful.  I was and am very pleased to be renting from such wonderful people.","source":"Google","submissionTime":"2023-07-03T00:00:00","userName":"Kristi W."},{"reviewId":"d587d9da-d160-4dbe-9238-dcf904e6ea9b","range":0,"rating":5,"reply":"Hello, Jasmine. Thank you for the review. We're so glad Trent could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-06-19T15:13:00","review":"Trent was very helpful in getting me into my first storage unit! He was very informative and understanding and provided a great experience!","source":"Google","submissionTime":"2023-07-02T00:00:00","userName":"Jasmine N."},{"reviewId":"36c55be8-3b1b-4f0c-9889-e02709d3053a","range":0,"rating":5,"reply":"Thank you, E.. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-07-02T14:41:00","review":"The staff is always very personable and helpful here! Thank you guys!","source":"Google","submissionTime":"2023-07-02T00:00:00","userName":"e. b."},{"reviewId":"f89e370e-ad0d-4899-ae57-c7521847265a","range":0,"rating":5,"reply":"Hi Jasmine, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help with any of your storage needs at 888-storage.\n","replyTime":"2023-07-02T16:20:00","review":"Amazing friendly staff, easy access to storage unit, clean unit and easy instructions to install lock!","source":"Google","submissionTime":"2023-07-01T00:00:00","userName":"Jasmine N."},{"reviewId":"9fc536c5-987f-41f0-af7c-c0d0f3b7db64","range":0,"rating":5,"reply":"Thank you for the excellent rating, Mckenzie! We're happy Sandy was able to provide a smooth rental experience. Call us at 888-storage if you have any questions or need assistance with your rental! Call us at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2023-06-21T16:42:00","review":"Sandy made me feel right at home. We ran through unit options until we landed on the ideal space to store a classroom and a half. Quick, efficient, friendly. Great experience.","source":"Google","submissionTime":"2023-06-21T00:00:00","userName":"McKenzie C."},{"reviewId":"436ae26a-20b4-4818-b89d-cb9e967ff380","range":0,"rating":5,"reply":"Hi Jasminne, thank you so much for your kind words. We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer! As always, we're here to help at 888-storage whenever you need us. \n","replyTime":"2023-06-20T18:03:00","review":"Very easy process, great price in a great location! Thank you for all your help","source":"Google","submissionTime":"2023-06-20T00:00:00","userName":"Jasminne B."},{"reviewId":"e6e01c54-3a6e-4cbd-baa4-fd06edc36917","range":0,"rating":5,"reply":"We think the manager is great too! Thanks for the positive review, Michele. Feel free to stop by the office if you need anything! ","replyTime":"2023-06-14T17:46:00","review":"The visiting manager was incredible: kind, knowledgeable, helpful, and just an enjoyable person to be around! The units were absolutely pristine ????","source":"Google","submissionTime":"2023-06-14T00:00:00","userName":"Michele H."},{"reviewId":"6e75e4ce-54ee-4a5b-bd92-2ee63699fb12","range":0,"rating":5,"reply":"Hi Michelle, thanks so much for recommending us. We are thrilled to hear your renting experience was great. Our customers value clean facilities and efficient, friendly staff, so we do our best to ensure we can provide that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-06-13T08:55:00","review":"Our renting experience was great!  Very clean facility and staff  efficient and friendly!  Definitely recommend  Extra Space Storage on Ben Road.Burr","source":"Google","submissionTime":"2023-06-13T00:00:00","userName":"Michelle T."},{"reviewId":"fa86d060-869e-4c02-8709-cc3fe839fd23","range":0,"rating":5,"reply":"Hi Jamie, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-06-13T16:47:00","review":"We rented over the phone, which was super easy, and then the unit was all ready for us!","source":"Google","submissionTime":"2023-06-13T00:00:00","userName":"Jamie G."},{"reviewId":"89f9cb82-ab5e-4ccb-9e78-81c1a079dcfd","range":0,"rating":5,"reply":"Hi James, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandy! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-05-30T12:02:00","review":"At this South Hill storage facility, you will find the manager Sandy Roth to be competent and helpful. I've had the pleasure of knowing Sandy for over a year while working on the new expansion project across the street and renting a storage unit from her. I can sincerely say, she always works hard and has been very patient with our crews. Thank you Sandy, for all your help!\n\nSea Con llc","source":"Google","submissionTime":"2023-05-30T00:00:00","userName":"James"},{"reviewId":"becf6136-4488-4c0b-9740-9eaf03b445ae","range":0,"rating":5,"reply":"Thank you for your feedback, Mark! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and are thrilled to hear how friendly and helpful our team has been. Feel free to swing by your local office for any further assistance!\n","replyTime":"2023-05-06T13:13:00","review":"Very clean, very secure, new, great security. Extremely friendly and helpful service.  Great rates.","source":"Google","submissionTime":"2023-05-06T00:00:00","userName":"Mark M."},{"reviewId":"43706565-75ae-4bb7-ba22-31fc35c112c3","range":0,"rating":5,"reply":"Thank you for the kind words, Steve! We're committed to providing excellent customer service. We're always here to help with any of your storage needs at 888-storage.\n","replyTime":"2023-05-05T14:04:00","review":"Customer service above and beyond! Needed a jump on our truck and the very nice attendant was happy to oblige.","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"Steve “."},{"reviewId":"aa4122dd-557c-488d-ac75-b1d1a01397dd","range":0,"rating":5,"reply":"Hello, Dylan. Thank you for the review. We're so glad Sandra could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-05-05T17:14:00","review":"Excellent service from Sandra, good rates too","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"Dylan M."},{"reviewId":"2a28fcda-fe82-4f1e-8970-19fbf5ca7759","range":0,"rating":5,"reply":"We're happy you had a great experience, Rick! Thank you for being an Extra Space Storage customer. ","replyTime":"2021-08-16T16:23:00","review":"Extra Space Storage is a clean, safe and secure place to store your belongings or RV.  There are friendly, helpful people on site to address your needs.","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Rick W."},{"reviewId":"bebfc531-4f7b-4ea1-83f6-c39c95a58d51","range":0,"rating":5,"reply":"Thank you for the kind words, Gaelen. We're glad Jessica was able to help with your rental process! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2023-04-29T11:53:00","review":"Jessica got us signed up very quickly and had the answers to all of our questions","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Gaelen R."},{"reviewId":"f5d33497-6f03-4e70-89d7-f79cf581dd56","range":0,"rating":5,"reply":"Thank you for the review, Wayne! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-04-29T16:50:00","review":"Rented a storage unit, the process was quick and efficient, the person who helped me was friendly and personable. The facility was clean and modern. I feel comfortable with the security, access hours and location.","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Wayne C."},{"reviewId":"685ce670-acf0-46e6-abfd-6aa9f5b9014b","range":0,"rating":4,"reply":"Thank you for the kind words, Chuck. We're glad Sandra has been helpful and friendly to work with! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2023-04-27T09:38:00","review":"Sandra Melchisedeck was extremely helpful, friendly and considerate of my storage needs!","source":"Google","submissionTime":"2023-04-27T00:00:00","userName":"Chuck S."},{"reviewId":"aa88b833-5c7e-4e4b-b349-ac96be7e34ed","range":0,"rating":5,"reply":"Hi Kevin, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, we're here to help at 888-storage whenever you need us.\n","replyTime":"2023-04-26T11:50:00","review":"Clean Units\nSpacious drive way","source":"Google","submissionTime":"2023-04-26T00:00:00","userName":"Kevin C."},{"reviewId":"cf6b554e-b82f-403f-a7fc-3cee75e98b29","range":0,"rating":5,"reply":"Thank you for the kind remarks, Rylee! We're so happy to hear we have your recommendation! Please stop by the office or give us a call if you need anything. ","replyTime":"2023-04-20T18:38:00","review":"So glad we chose this site!! The site manager helped us out when we were in a bind, she’s truly amazing and so kind!!\n\nThank you for all your help!!!\n\n10/10 recommend this site!!","source":"Google","submissionTime":"2023-04-20T00:00:00","userName":"Rylee O."},{"reviewId":"c931adc2-f452-454b-bba2-193d025aa077","range":0,"rating":5,"reply":"Hi Joe, thank you for your review. We're glad Sandy was very considerate, and professional, and helped you during your storage experience. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2022-12-21T13:58:00","review":"This facility is the best. Sandy was very considerate and professional.. helping me during my storage experience.","source":"Google","submissionTime":"2023-04-18T00:00:00","userName":"joe P."},{"reviewId":"5ec9db6d-583d-4e85-bd4c-00b2c0ff710e","range":0,"rating":5,"reply":"Thank you for the review, Erik! We pride ourselves on having a friendly, accommodating staff and are so happy Sandy was able to assist you! We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.","replyTime":"2023-04-17T11:47:00","review":"My experience at Extra Space was very good because Sandy answered all of my questions and catered all of the solutions toward my personal circumstance. Very delighted about the experience, thank you Sandy!","source":"Google","submissionTime":"2023-04-17T00:00:00","userName":"Erik B."},{"reviewId":"1161b277-0f35-4fda-97da-cb2e2e0759a6","range":0,"rating":5,"reply":"Hello, Pat. Thank you for the review. We're so glad Sandy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-04-13T17:53:00","review":"Sandy gave me excellent service. Carefully covered the contract and obligations. Very professional. Thank you.","source":"Google","submissionTime":"2023-04-13T00:00:00","userName":"Pat D."},{"reviewId":"7d26c794-291d-4633-919a-18f0ce18b4df","range":0,"rating":5,"reply":"Thank you for your feedback, Jamie! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Call us at 888-storage whenever you need us.","replyTime":"2023-03-29T10:22:00","review":"Great experience. Facility is clean and secure. Reasonable price too. Sandra was fantastic to work with!","source":"Google","submissionTime":"2023-03-29T00:00:00","userName":"Jamie L."},{"reviewId":"9f1c077c-87d3-4173-a1c6-73e5e5c377a3","range":0,"rating":5,"reply":"Hi Giulia, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.\n","replyTime":"2023-03-26T10:44:00","review":"I spoke with two separate employees who were both very helpful and kind! They even refunded my money when we found out we no longer needed the unit. The facility is very clean and would 10/10 recommend them.","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"Giulia O."},{"reviewId":"29078685-387c-495e-86db-fadb493e4710","range":0,"rating":5,"reply":"Hi Wallace, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-03-25T11:13:00","review":"I am very pleased with the service and support provided by the staff at Extra Space Storage. Fantastic! The facility is well maintained, safe and secure.","source":"Google","submissionTime":"2023-03-25T00:00:00","userName":"Wallace C."},{"reviewId":"99a8703c-ba98-437b-a63b-375a05a54967","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Julie. We're committed to being your go-to stop for all your local storage needs! We're glad Sandy is always so helpful and friendly! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2022-09-27T22:36:00","review":"Great place to store your “precious stuff,” Sandy is always so helpful and friendly! Thanks for keeping the place so well-maintained, clean, and accessible-even in the winter!","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"Julie S."},{"reviewId":"5da10131-b324-40e6-913a-f7f4c8f1f465","range":0,"rating":5,"reply":"Hi William, thank you for your review. We're glad Sandy was able to help! As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-03-19T12:34:00","review":"Sandy is incredibly helpful!","source":"Google","submissionTime":"2023-03-18T00:00:00","userName":"William R."},{"reviewId":"289de3f2-12b2-4a8e-99e4-aadbadc8b804","range":0,"rating":5,"reply":"Thank you for your feedback, Sara! Providing renters with clean, secure, and easy to access facilities is our top priority. We're glad we were able to meet your storage needs and that Sandy has been professional, knowledgeable, and kind to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-03-15T18:25:00","review":"Phenomenal Experience! Honest and knowledgeable staff! Clean, safe and easily accessible units. Sandy's customer service was impeccable and she's very friendly and smart about what will truly suit the needs of the customers. Plus she's also a funny and kind person. We need more people who have both the professional and knowledgeable side and the compassionate human side. I 100% have and will continue to refer people to this fantastic company. Thank you for continuing to care for our family property while we care for our father on Hospice.  Always grateful, Sara","source":"Google","submissionTime":"2023-03-15T00:00:00","userName":"Sara W."},{"reviewId":"adb869b9-fae4-4278-81ac-0c8ad1686f24","range":0,"rating":5,"reply":"Hello Isabella, thank you for your positive rating!  Please stop by our office or call us at (509) 443-3708 if you have any questions.","replyTime":"2022-12-31T17:00:00","review":"Great and easy!","source":"Google","submissionTime":"2023-03-13T00:00:00","userName":"Isabella D."},{"reviewId":"43a70cd8-71eb-4ec4-b2a1-c3a4ed9b3a30","range":0,"rating":5,"reply":"Thank you for the kind remarks, Larry! We're so happy to hear Sandy earned us your recommendation! Let us know if you have questions at 888-storage.","replyTime":"2023-03-08T15:24:00","review":"Sandy is awesome I highly recommend this place","source":"Google","submissionTime":"2023-03-08T00:00:00","userName":"Larry V."},{"reviewId":"064b57c6-079d-4087-b6a8-2ff14fbe983d","range":0,"rating":5,"reply":"Hi Dylan, thank you for your review. We're glad Sandy is very nice and helpful. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-03-07T11:17:00","review":"Sandy is very nice & helpful","source":"Google","submissionTime":"2023-03-07T00:00:00","userName":"Dylan T."},{"reviewId":"22d14244-b498-4401-936f-cb1b4ec34bc9","range":0,"rating":5,"reply":"Hi, Low, Thank you for the 5-star review of Sandra and our Spokane location. We're so happy you had a great experience with Extra Space Storage. ","replyTime":"2022-01-23T15:53:00","review":"Sandra helped me and showed me different storage units. Talked to ma about prices and even though I already had plans to rent another companies unit I decided to rent with extra storage. Sandra was nice, helpful and she checks each unit making sure it’s locked. I even got a call when I changed my lock. She puts a sticker on your lock so they will know if you or anyone changes your lock! It’s mainly because of her I’m renting there. I have a 10x10!  Area is secure. Clean! And feels safe. If deciding to rent here ask for Sandra! She’ll take care of you and get you setup!","source":"Google","submissionTime":"2023-03-04T00:00:00","userName":"Low L."},{"reviewId":"7af94a70-2f5b-4921-b1b8-0364dc61d3f4","range":0,"rating":5,"reply":"Thank you for the kind words, Sophie. We're glad Sandy has been helpful and customer service oriented! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2023-03-03T11:49:00","review":"Absolutely incredible customer service by Sandy! She was on top of everything and incredibly helpful every time I interacted with her. I highly recommend working with her.","source":"Google","submissionTime":"2023-03-03T00:00:00","userName":"Sophie"},{"reviewId":"20c8b12d-49f4-424a-b15d-2149dad18d2c","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Service was very good, prices were reasonable, really appreciated the convenience and courtesy!","source":"Google","submissionTime":"2023-03-03T00:00:00","userName":"Adam R."},{"reviewId":"bc8cddb4-3582-46c7-8822-005f26b6df5b","range":0,"rating":5,"reply":"Thank you for the kind words, Lynn. We're glad our team has been pleasant, prompt, professional, and great at keeping our property clean! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2023-03-01T18:32:00","review":"Superb service, pleasant, prompt and professional. super clean facility","source":"Google","submissionTime":"2023-03-01T00:00:00","userName":"Lynn S."},{"reviewId":"f9aa3c51-7e3a-4f84-8cae-6283e48310e5","range":0,"rating":5,"reply":"Hi Raphael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2023-02-21T13:49:00","review":"Always accommodating, the facilities and the entire premises is very clean. They are wonderful to work with every time a request comes up. First class operation so glad I was able to get my unit almost 1 year ago.\nIf you want clean, professional and detail oriented professionals to work with; this is the space you want to be in and with Extra Space on Ben Burr Rd!","source":"Google","submissionTime":"2023-02-21T00:00:00","userName":"Raphael R."},{"reviewId":"db8d31a5-0070-4c0f-a3e0-ec24f24ad973","range":0,"rating":5,"reply":"Thank you, Chase! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (509) 443-3708 if anything comes up!","replyTime":"2023-02-18T17:27:00","review":"Extra space is awesome, we do moving and they are one of few that is clean, efficient, and their drive ways through the units are large enough a bigger truck gets through with ease.  Moving friendly storage for sure.!","source":"Google","submissionTime":"2023-02-18T00:00:00","userName":"Chase C."},{"reviewId":"d6753abc-0aa8-4353-a287-2af02b22b64d","range":0,"rating":5,"reply":"Hi Julianne, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandy! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-02-17T15:59:00","review":"Sandy has consistently gone above and beyond in her customer service and genuine caring about how we have been doing as we navigated emptying our childhood home. She is an ALL STAR!!","source":"Google","submissionTime":"2023-02-17T00:00:00","userName":"Julianne K."},{"reviewId":"ac7393b5-1677-4c8e-9fa6-5108d9dd1992","range":0,"rating":5,"reply":"Thank you for your kind words, Shawn. Security is our top priority and we appreciate that you have trusted us with your belongings! Let us know if you have questions at customerservice@extraspace.com.","replyTime":"2023-02-15T15:08:00","review":"Best place on the south hill for storage hands down! From price to peace of mind that your stuff is safe! Wouldn’t go anywhere else!","source":"Google","submissionTime":"2023-02-15T00:00:00","userName":"Shawn M."},{"reviewId":"d73ea5cd-68e3-48a2-a7d8-9f65b69d6794","range":0,"rating":5,"reply":"Shawn, we are so happy to hear that we could accommodate you and provide a smooth transfer experience. Thank you so much for choosing Extra Space Storage! If you need anything, do not hesitate to reach out at 888-storage. \n ","replyTime":"2023-02-14T14:42:00","review":"I've been renting a 10x25 unit for years. The price kept going up and needed to downsize. Management found an inside unit for 1/3 the cost. The process to change was very easy.  It's a storage unit. You're paying for service. They always have someone there answering my questions and payment is extremely easy. Never had an issue with access or theft. Would highly recommend","source":"Google","submissionTime":"2023-02-14T00:00:00","userName":"shawn k."},{"reviewId":"e3d8b315-c4de-4ecc-b7e4-0e600d67c574","range":0,"rating":5,"reply":"Hi Robert! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (509) 443-3708 or stop by the facility! ","replyTime":"2023-02-11T10:50:00","review":"Great customer service.","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"Robert S."},{"reviewId":"ea3ad674-d5ae-46e9-be6d-9ef80e67de01","range":0,"rating":5,"reply":"Thank you for the review, Michael! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you and provide excellent service with a smile! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-02-10T16:33:00","review":"Always happy to see me and always has a smile on","source":"Google","submissionTime":"2023-02-10T00:00:00","userName":"michael h."},{"reviewId":"73ec4ef8-60d2-4b3c-b09e-c5bf50da7065","range":0,"rating":1,"reply":"We're sorry to hear about your experience, Tonya. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at 888-storage so we can discuss your concerns.","replyTime":"2023-02-08T16:29:00","review":"RATE INCREASE every 6 months at this facility.  When I got my last rate increase of $35.00 for Feb 2023, it had closely followed the last one just 6 months prior, and the one before that and before that.  Since their purchase, they have raised the rates by almost a hundred dollars.  2 during Covid Shut downs.  I decided to start moving out only to find that my units contents were ALL COVERERED BY CONSTRUCTION DUST, the kind made by the huge construction project across the street where they are building another storage facility.  THIS IS UNACCEPTABLE!  Several things are ruined and cannot be replaced.  My experience here was good before they bought the place. NOW ITS AWFUL and OVERPRICED with RESTRICTED ENTRY!  DO NOT RENT HERE!  Unless you want an Adjustable Rate Unit!","source":"Google","submissionTime":"2023-02-08T00:00:00","userName":"Tonya P."},{"reviewId":"30bfe185-9420-400d-91ba-2ca51e381b44","range":0,"rating":5,"reply":"Hi Kenneth, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandy! We're always here to help with any of your storage needs at customerservice@extraspace.com.","replyTime":"2023-02-05T13:52:00","review":"I have a great experience renting storage units at this location.  Sandy (Mgr),  has been a joy to work with.  She is very professional and knows her business well. She has made the whole process simple and easy.   I always get a reminder call every month when my rental fee is due.\nI would recommend this location to anyone.","source":"Google","submissionTime":"2023-02-05T00:00:00","userName":"Kenneth W."},{"reviewId":"bfe6e279-b70f-45ec-9af5-9dfb1adca494","range":0,"rating":5,"reply":"Thank you, Christina! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (509) 443-3708 if anything comes up!","replyTime":"2023-02-04T16:47:00","review":"We parked our RV there. Staff was really nice even when I was a little short with them over the office being unexpectedly closed.","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Christina H."},{"reviewId":"f8d07c67-c409-462e-860e-edacce7da50a","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for letting us know that Rosa took care of your storage needs, Rosa! Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2023-02-01T08:24:00","review":"I am thrilled I chose Extra Space Storage. From the first call with the company, and especially when I spoke with Sandra on-site at the Ben Burr facility, I knew I was in good hands. They are kind, helpful, professional and organized. Sandra was willing to help me when I was confused or needed it. The facility is clean, organized and offered the temperature controlled space we need.","source":"Google","submissionTime":"2023-02-01T00:00:00","userName":"Rosa L."},{"reviewId":"e0bdf3ff-b886-48cc-ac7d-2d056f5a4992","range":0,"rating":5,"reply":"Hi Carly! Thank you so much for the positive review. It's great to know our team was attentive, helpful, and great at keeping our property clean. If you ever need anything don't hesitate to give us a call at (509) 443-3708 or stop by the facility! ","replyTime":"2023-01-28T09:57:00","review":"Great place to store your stuff! Never had an issue. Staff was attentive and helpful. Facility was always clean.","source":"Google","submissionTime":"2023-01-28T00:00:00","userName":"Carly T."},{"reviewId":"ea067cae-23fa-4924-83d1-eb4a7da70618","range":0,"rating":5,"reply":"Thank you for the kind words, Jen. We're glad Sandy was pleasant to work with! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2023-01-24T15:48:00","review":"Sandy was a pleasure to meet and get my storage unit started!","source":"Google","submissionTime":"2023-01-24T00:00:00","userName":"Jen W."},{"reviewId":"bc5cf30e-2603-4348-b637-1c2214e2af69","range":0,"rating":5,"reply":"Hello, Perry. Thank you for the review. We're so glad Sandy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-01-18T16:29:00","review":"Fantastic experience at Extra Space Storage.  Sandy is amazing and super helpful.  Thank you!!","source":"Google","submissionTime":"2023-01-18T00:00:00","userName":"Perry P."},{"reviewId":"f19c020e-f2cb-49e6-8d16-48bed806057f","range":0,"rating":1,"reply":"Thank you for your feedback, Olivia. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. From time to time, rates are reviewed to keep up with market conditions and the rising costs associated with providing clean, secure facilities. However, providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. We are sorry to hear that your experience was negative, and we would like to speak with you about your concerns in more detail. Can you please call us at 888-storage?","replyTime":"2023-01-11T17:47:00","review":"Honestly I have never been somewhere that raises the rents EVERY 6 MONTHS!!!!  THIS TIME 35 A MONTH!!! RENTED UNIT $110/MONTH THEN EXTRA SPACE BOUGHT AND NOW ITS $235!!!! DO NOT RENT HERE UNLESS YOU HAVE AN UNLIMITED INCOME TO PAY RENT FEES THAT SHOULD BE AS MUCH AS A HOUSE BY END OF 2023!   THEY FREE MONTH IS A RUSE!  THEY GET IT BACK WITH RENTS INCREASE!","source":"Google","submissionTime":"2023-01-11T00:00:00","userName":"Jane D."},{"reviewId":"9fc5009a-c463-42aa-92fb-e4fad88c5115","range":0,"rating":5,"reply":"Thank you so much for your kind words, Don. We really appreciate you taking the time to share your experience with us.\r\n","replyTime":"2022-12-23T10:23:00","review":"Friendly customer service,\nGood prices..\nI've yet to visit the actual location, amazing customer service ??","source":"Google","submissionTime":"2022-12-23T00:00:00","userName":"Don G."},{"reviewId":"56d4bd71-2d4a-4fc4-b90e-fe9422bcabb2","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Mimi! We're so happy to hear Sandy was able to make your rental process hassle free! Give us a call at (509) 443-3708 if you need any future assistance.","replyTime":"2022-12-23T11:50:00","review":"Sandy (Sandi[?]) at the Ben Burr location is WONDERFUL. She is always friendly and willing to help in any way she can. I really enjoy it when I see her there and have the chance to say “hello”.","source":"Google","submissionTime":"2022-12-23T00:00:00","userName":"Mimi H."},{"reviewId":"4bf34555-32d9-48c1-a77c-ca11ebec9a02","range":0,"rating":5,"reply":"Dana, we appreciate your review! We are so happy to hear that Sandi could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2022-11-25T12:18:00","review":"Excellent customer service and accommodations! Very professional, thorough, quick, easy and kind service. Thank you very much Sandi!","source":"Google","submissionTime":"2022-11-24T00:00:00","userName":"DANA S."},{"reviewId":"e5e03051-e63c-454f-994e-34f947220cc9","range":0,"rating":5,"reply":"Hi Sara, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (509) 443-3708 or stop by the office if you need anything!\n","replyTime":"2022-11-25T16:10:00","review":"A MUST SEE! Prompt responses with every call. Friendly, professional and educated customer service.  Contracts were well explained.  Ready and willing to show me a unit that would suit my needs. I HIGHLY recommend!","source":"Google","submissionTime":"2022-11-23T00:00:00","userName":"Sara B."},{"reviewId":"e58411c6-3230-47b0-9fe6-2c0f4f1891a2","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, John! We're so happy to hear Jose and Sandy able to make your rental process straightforward! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility.  Give us a call at (509) 443-3708 if you need any future assistance.","replyTime":"2022-11-16T15:52:00","review":"Great facility with excellent staff and clean grounds in a safe part of town. Jose and Sandy were both really nice and helpful. Jose made the sign up process easy and straightforward, and both he and Sandy took the time to answer all my questions on several occasions. I'm glad I chose this spot and I would definitely recommend it.","source":"Google","submissionTime":"2022-11-16T00:00:00","userName":"John J."},{"reviewId":"497598b7-36ad-4cf4-94a5-f2473e618b42","range":0,"rating":5,"reply":"Hello, D. Thank you for the review. We're so glad Sandy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-11-15T14:48:00","review":"Sandy is phenomenal!  She goes out of her way to help make your rental experience a great one.","source":"Google","submissionTime":"2022-11-15T00:00:00","userName":"D S."},{"reviewId":"e334a24e-bafe-4972-a063-fa58c5a7f5ce","range":0,"rating":5,"reply":"Thank you for your review, Larry! Providing renters with clean facilities and great customer service is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-11-12T17:26:00","review":"Very clean place great customer service. Overall 10 out of 10 establishment.","source":"Google","submissionTime":"2022-11-12T00:00:00","userName":"Larry V."},{"reviewId":"8f2c6c4f-c3a5-44d2-a16b-43781b40eee2","range":0,"rating":5,"reply":"Thank you, Desi. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-11-13T08:49:00","review":"The Store Manager was great! Very helpful and friendly. Prepared everything in a minutes. Highly recommend!","source":"Google","submissionTime":"2022-11-12T00:00:00","userName":"Desi C."},{"reviewId":"4b377bf6-c29e-4e03-ac7b-f2985bf0e718","range":0,"rating":5,"reply":"Thanks for the positive review, Wendy! We are glad you had a great experience with Sandy. We are always here to help at 888-storage.","replyTime":"2022-11-13T09:05:00","review":"Sandy the office manager was wonderful to work with!  Easy access and affordable pricing!","source":"Google","submissionTime":"2022-11-12T00:00:00","userName":"Wendy T."},{"reviewId":"ed02cee0-bff1-4575-9104-d3acb3875f88","range":0,"rating":5,"reply":"Hi Tammy, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We pride ourselves on having a friendly, knowledgeable staff. Please stop by the office or contact us at 888-storage if you have any questions! Thank you for choosing Extra Space Storage. \n","replyTime":"2022-11-07T07:09:00","review":"love this storage place very clean and like the flat cart to help with moving and the lady in the Office is amazing and so helpful","source":"Google","submissionTime":"2022-11-06T00:00:00","userName":"Tammy S."},{"reviewId":"e2a04086-0bbd-41a1-b853-172661f1aa86","range":0,"rating":5,"reply":"Hi Deb, thank you for your review. We're glad Jessica took care of you and was helpful and flexible. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-11-01T13:06:00","review":"I have rented space from this location before and the staff of this location is awesome.  This time Jessica took care of me and was amazing, helpful, and flexible. The unit was clean and well taken care of.","source":"Google","submissionTime":"2022-10-31T00:00:00","userName":"Deb R."},{"reviewId":"10c97406-0cd1-4976-80b1-86cf0b47a34a","range":0,"rating":5,"reply":"Hi Hailey, thank you for recommending us. We're glad Jane was lovely and helpful and Jessica was thoroughly informative about everything! We are so happy you are satisfied with your rental rate! As always stop by the office or call us at 888-storage if you need anything.  ","replyTime":"2022-11-01T13:10:00","review":"Jane was the loveliest and most helpful phone person I’ve ever talked to, and when I went in for paperwork Jessica was AMAZING, an absolute delight and very thoroughly informative of everything! The security here is great for even better prices definitely recommend.","source":"Google","submissionTime":"2022-10-31T00:00:00","userName":"Hailey C."},{"reviewId":"51033f6b-9385-45ea-9027-e3ee1909cc20","range":0,"rating":5,"reply":"Thank you for the kind words, Lisa. We're glad Sandy was able to help! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2022-11-01T13:39:00","review":"I had s storage unit at this place has a 5 star rating they customer service is wonderful And friendly service Sandy will go above an beyond to her customers happy ????????????????????","source":"Google","submissionTime":"2022-10-31T00:00:00","userName":"Lisa M."},{"reviewId":"a83051bf-4f87-4d81-ba35-624e6c54a621","range":0,"rating":5,"reply":"Hello, Wildthing. Thank you for the review. We're so glad Sandy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-10-25T16:33:00","review":"Sandy was very helpful, great storage facility!","source":"Google","submissionTime":"2022-10-25T00:00:00","userName":"wildthing h."},{"reviewId":"c10f317f-688f-453f-93a9-2e451dbfe3e7","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Rc! We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. We're grateful to have you here! Call us at 888-storage whenever you need us.","replyTime":"2022-10-16T11:34:00","review":"Really great place. No problems with them for 3 years. All the office people were great to work with. Had them call us a few times when we didn’t get the unit locked. Thanks to them all","source":"Google","submissionTime":"2022-10-16T00:00:00","userName":"rc g."},{"reviewId":"6c1ee381-f686-4b3a-8512-18e2bb47520e","range":0,"rating":5,"reply":"Thanks for the awesome review, Susie! We work hard to meet the expectations of our customers, and we're happy to hear Sandra hit the mark for you! Don't hesitate to stop by the office or contact us at (509) 443-3708 if you need anything.","replyTime":"2022-10-09T13:04:00","review":"The manager Sandra (?) was amazing! Went out of her way to make things easier for me and was a delight to work with!","source":"Google","submissionTime":"2022-10-09T00:00:00","userName":"susie h."},{"reviewId":"535e207e-9869-433e-9749-5c2773622af2","range":0,"rating":5,"reply":"Thank you for the kind remarks, Kevin! We're so happy to hear Sandy earned us your recommendation! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-09-26T13:45:00","review":"Sandy has a fantastic attitude.  Definitely recommend this facility.","source":"Google","submissionTime":"2022-09-25T00:00:00","userName":"Kevin L."},{"reviewId":"d6829cff-c123-4030-93ba-01e197a5f16c","range":0,"rating":5,"reply":"Thanks for the positive review, Daniel! We are glad you had a great experience with Sandy. If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2022-09-25T13:55:00","review":"Sandy’s nice","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"Daniel S."},{"reviewId":"39879068-5123-48d8-877f-392b98b01c85","range":0,"rating":5,"reply":"Thank you, Todd. We're thrilled you had a positive experience with Sandy at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-09-17T12:54:00","review":"Sandy was friendly and extremely helpful.","source":"Google","submissionTime":"2022-09-17T00:00:00","userName":"Todd S."},{"reviewId":"cdc6f850-30bd-4c1d-b0eb-f3724733b01b","range":0,"rating":5,"reply":"Hi Jane, thank you for your review. We're glad Sandy was kind, attentive, and knew her job inside and out. We are thrilled to hear your experience was great. We are happy to hear you are enjoying your storage unit! Providing renters with clean and secure facilities is our top priority. Please stop by the office or give us a call at 888-STORAGE. ","replyTime":"2022-09-16T10:11:00","review":"Sandy couldn’t have been a better rental agent. She was kind and attentive and knew her job inside and out. It was a pleasure working with her this afternoon and I’m sure it’ll be a great experience every time I see her. The unit is great and so clean! I don’t know about you other storage places but if you had a Sandy to work at all of them it would be amazing as she is definitely an asset to your company. Thanks Extra Space Storage for providing not only a safe secure clean storage unit but a great employee to interact with your customers!","source":"Google","submissionTime":"2022-09-15T00:00:00","userName":"Jane G."},{"reviewId":"b340008f-e220-4d9e-b996-1e0c42125138","range":0,"rating":5,"reply":"Hello, Abe. Thank you for the review. We're so glad Sandy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-08-30T10:01:00","review":"It was awesome. Sandy was very Helpful thank you for an amazing experience!","source":"Google","submissionTime":"2022-08-29T00:00:00","userName":"Abe M."},{"reviewId":"e49ae445-ae00-442a-b3e0-d21f45693ece","range":0,"rating":5,"reply":"Thanks for the kind words, Darcy! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (509) 443-3708 if you need anything.\r","replyTime":"2022-08-25T08:42:00","review":"I would like to thank Extra Storage and their office personnel for making us feel welcomed and helping make our move go smoother. They are fast and friendly. I will be recommending them to all my friends and family.","source":"Google","submissionTime":"2022-08-24T00:00:00","userName":"Darcy A."},{"reviewId":"70b2aab1-4ca1-43b4-9c96-3cefbb476ee3","range":0,"rating":5,"reply":"Thank you for the kind review, Carol. We're glad our team was friendly! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2022-08-17T13:54:00","review":"Friendly staff","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Carol P."},{"reviewId":"4f9620ad-755d-4a0e-a1ec-e2c2b9c58ad4","range":0,"rating":5,"reply":"Thank you for the kind review, Tammy. We're glad Katherine was amazing, friendly, efficient, and great at keeping our property clean! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2022-08-17T17:15:00","review":"KATHERINE WAS AMAZING!  FRIENDLY & EFFICIENT.  VERY CLEAN FACILITY!","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Tammy S."},{"reviewId":"6a3e3c44-e662-404c-9195-d8e20a64d676","range":0,"rating":5,"reply":"Thank you for your kind words, Wendy. Security is our top priority and we appreciate that you have trusted us with your belongings! Call us at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2022-08-09T08:43:00","review":"Extra Space Storage is a fresh and clean new storage space facility. Their rentals are reasonably priced and secure and the staff is really friendly and helpful. I am really thankful that we found them!!","source":"Google","submissionTime":"2022-08-08T00:00:00","userName":"Wendy H."},{"reviewId":"e8f2425b-e36b-412e-9dab-7325e36635a9","range":0,"rating":5,"reply":"Our team appreciates your rating, Paul. We're glad we were able to assist you with your self-storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-07-31T03:47:00","review":"Efficient service, modern and secure.","source":"Google","submissionTime":"2022-08-02T00:00:00","userName":"Paul A."},{"reviewId":"b619f886-9282-46a1-97cc-06d11407df12","range":0,"rating":5,"reply":"Thank you for the kind words, Shalynne. We're glad Sandy was able to help! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2022-07-30T10:35:00","review":"Sandy is always helpful and goes out of here way she is a joy to be around.","source":"Google","submissionTime":"2022-07-30T00:00:00","userName":"Shalynne S."},{"reviewId":"b3089f1f-d272-4e51-bcdb-637757662da9","range":0,"rating":5,"reply":"Thank you for the kind words, Tika! We're committed to providing excellent customer service. We are always available at 888-storage to help!\n","replyTime":"2022-07-28T18:32:00","review":"Excellent customer service !","source":"Google","submissionTime":"2022-07-28T00:00:00","userName":"Tika G."},{"reviewId":"095c7e0e-bdde-48b4-8d81-9896d61bff12","range":0,"rating":5,"reply":"Thank you for the excellent review, Lynda! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!","replyTime":"2022-07-17T08:24:00","review":"Very nice, professional and helpful employees. The whole process was very quick and easy.","source":"Google","submissionTime":"2022-07-16T00:00:00","userName":"Lynda F."},{"reviewId":"aab1ccd6-79bf-4d67-9c86-ce91ff689dba","range":0,"rating":5,"reply":"Hello, Ean. Thanks for recommending Extra Space Storage! We're so happy we could help. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2022-07-12T16:50:00","review":"I needed a storage unit for work and I had a lot of specific needs for it and the facility manager Sandra sorted everything out for me explained everything upfront and was all in all an amazing person to work with","source":"Google","submissionTime":"2022-07-12T00:00:00","userName":"Ean S."},{"reviewId":"3ac8d50b-c8f4-4012-b4be-4d4bdf667e84","range":0,"rating":5,"reply":"Hi Jill, thanks so much for your review! We are thrilled to hear your experience was great. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our team bends over backward to help! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-07-10T08:30:00","review":"Great experience! Wonderful facility, clean neat, easy to get in and out of. The staff bends over backwards to help!","source":"Google","submissionTime":"2022-07-09T00:00:00","userName":"Jill F."},{"reviewId":"d1327c14-879c-4936-a6af-dfb5bf303034","range":0,"rating":5,"reply":"Thank you for the excellent rating, Sean! We're happy we were able to provide a positive rental experience. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n","replyTime":"2022-07-02T11:35:00","review":"Awesome","source":"Google","submissionTime":"2022-07-01T00:00:00","userName":"Sean M."},{"reviewId":"67d84e09-1229-4c42-8967-f419d594c734","range":0,"rating":5,"reply":"Thank you for the kind words, Nicole! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!\n","replyTime":"2022-06-18T13:15:00","review":"Great customer service","source":"Google","submissionTime":"2022-06-18T00:00:00","userName":"Nicole S."},{"reviewId":"3b0d8857-2c52-4a11-b9bb-5566d287e761","range":0,"rating":5,"reply":"Thank you for the kind words, Di! We're committed to providing excellent customer service. Stop by our office if you need anything in the future!\n","replyTime":"2022-06-19T10:41:00","review":"Excellent customer service","source":"Google","submissionTime":"2022-06-18T00:00:00","userName":"di c."},{"reviewId":"988c11ca-b3d2-4597-baa9-2d4f17eea6f3","range":0,"rating":5,"reply":"Hello, Jack. Thank you for the review. We're so glad Sandy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-06-02T13:58:00","review":"Sandy was extremely helpful and friendly. The entire experience has been great.","source":"Google","submissionTime":"2022-06-02T00:00:00","userName":"Jack T."},{"reviewId":"c5a5b768-285a-42c4-a3fb-2924bf6e5b13","range":0,"rating":5,"reply":"Thanks for the awesome review, Kasey! We work hard to provide our customers with clean facilities and friendly and attentive staff so we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (509) 443-3708 if you need anything.","replyTime":"2022-06-01T12:02:00","review":"Sandy was wonderful! We went to both of the other storage sites on the south hill and settled on Extra Space for their location, cleanliness, friendly & attentive staff. Highly recommend renting a storage unit here!","source":"Google","submissionTime":"2022-05-31T00:00:00","userName":"Kasey B."},{"reviewId":"c431b6e1-0cc3-4e57-9242-28231ca94eb0","range":0,"rating":5,"reply":"Thanks for the awesome review, Travis! It's great to know Sandy was friendly and great at keeping our property clean. Don't hesitate to stop by the office or contact us at (509) 443-3708 if you need anything.","replyTime":"2022-06-01T10:22:00","review":"Sandy provided very friendly service, the unit was clean, and ready to move in!","source":"Google","submissionTime":"2022-05-31T00:00:00","userName":"Travis L."},{"reviewId":"f592e0b8-9ad9-4665-9c8a-da5bc29d166d","range":0,"rating":5,"reply":"Thank you for the review, Linda! We pride ourselves on having a friendly, accommodating staff and are so happy Sandra was able to assist you! Feel free to reach out at any time at 888-storage.","replyTime":"2022-05-05T10:36:00","review":"Very nice facility. Exceptional customer service by Sandra. She is fantastic. Rarely  do I come across somebody that gives this type of service. A++","source":"Google","submissionTime":"2022-05-04T00:00:00","userName":"Linda L."},{"reviewId":"6625e110-f97e-4772-a2ae-a12b4b49eaa9","range":0,"rating":1,"reply":"Hi Lisa, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?\n","replyTime":"2022-04-24T07:38:00","review":"Shane is right! Beware. We signed up just 1.5 month ago for $96 wen rate and just received a postcard that the rate will go up to $176 next month! We will be calling next week. I can't believe we just packed out a 10x10 and now will be paying an additional $80/month. Crazy!","source":"Google","submissionTime":"2022-04-23T00:00:00","userName":"Lisa S."},{"reviewId":"b2c42014-f75c-49ba-99a2-0e4d64d59a5e","range":0,"rating":5,"reply":"Thank you for the kind words, Kris. We're glad Natalie and Sandy were so friendly and helpful! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-04-08T10:39:00","review":"Have had a great experience so far! Natalie and Sandy have been so friendly and helpful. They allowed us to drive out to the open spaces and pick the one we were most comfortable with and made sure we understood our contract completely. Thank you!","source":"Google","submissionTime":"2022-04-07T00:00:00","userName":"Kris W."},{"reviewId":"78781104-be47-4b12-a5e9-44140d6a5505","range":0,"rating":5,"reply":"Hi Raphael, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and professional staff, so we do our best to make sure we are able to provide that! Don’t hesitate to reach out if you need anything at 888-STORAGE.  ","replyTime":"2022-04-01T13:34:00","review":"Facilities are very clean, office manager is professional and excellent at walking you through all the options available when renting!","source":"Google","submissionTime":"2022-04-01T00:00:00","userName":"Raphael"},{"reviewId":"1edbfc68-17b3-465d-9b86-f72eef7c97ca","range":0,"rating":3,"reply":"Hi Jon. Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Our customers start with a deeply discounted rate. From time to time, rates are reviewed to keep up with market conditions and the rising costs associated with providing clean, secure facilities. However, providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. We are sorry to hear that your experience was negative, and we would like to speak with you about your concerns in more detail. Can you please call us at 888-storage?","replyTime":"2020-02-06T11:18:00","review":"I’m giving 3 stars due to the amount of price increases this company has done since taking over. The billing has gone up twice in that past year. June 2021 I was paying $188 for a 10x25. They increased to $268 then I moved to a 10x20 to try and save.  Now April 2022 going from $268 to $345. NOT EVEN A YEAR LATER!!!\nPricing went up over $160 within A YEAR. The excuse you ask? Current Market Conditions. They literally store my car, nothing else. Now yes, they have to pay the their personnel and keep the lights on. What current market condition causes a $160+  increase in under a year. And that is just my storage. They will get you at a low cost then increase as soon as they can.  I was going to be charged $345 a month while the website states 10x20 at $214…… Current market condition raised mine but new folks get a lower cost…. I closed my storage. So someone else can enjoy your price increase. Thanks for storing my car for the past 4-5 years. No thanks to your BS price increase.","source":"Google","submissionTime":"2022-03-26T00:00:00","userName":"Jon C."},{"reviewId":"093523b7-3cff-4c0d-a8a7-610cb5fff3ad","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Shane. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (509) 443-3708 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.\r\n","replyTime":"2022-03-23T18:30:00","review":"Signed up for $70/month. 2 months later it went to over $90/month. About 9 months later...it went over $150! No contracts, no option to lock a price in. I wrote a review after my first increase and said I would leave if there was another increase. Well, while I was packing my entire unit out, I saw at least 2 other people there doing the same thing. Local staff/Manager were great and have no control of what the higher ups decided. Well, there's a very slim chance I'll ever do business there again. Change your practices and give people a locked in price!","source":"Google","submissionTime":"2022-03-23T00:00:00","userName":"Shane S."},{"reviewId":"8f839a56-de65-45b9-b86b-a5e19c110672","range":0,"rating":1,"reply":"Hi Tonya, thank you for sharing your feedback with us. We understand the frustration of rate increases, and are sorry to hear that you are unhappy. Providing excellent customer service is very important to us, and we'd like to discuss your concerns in more detail to see how we can help. Can you give us a call at 888-storage?","replyTime":"2022-03-07T18:40:00","review":"My experience with this company has been just awful.  From the manager to the excessive rate change notices.  Just got another one, last one was 6 months ago, this one is for another $30.  Time to get rid of storage unit !  In 2 years their rates increased almost $100 per month.","source":"Google","submissionTime":"2022-03-16T00:00:00","userName":"Tonya P."},{"reviewId":"ab0a62e2-1538-42c4-974c-b5e9cd9c6481","range":0,"rating":5,"reply":"Thank you for your kind words, Brian. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2020-07-26T13:25:00","review":"Secure, safe and amazing service every time. Thanks Sandy!","source":"Google","submissionTime":"2022-03-14T00:00:00","userName":"brian g."},{"reviewId":"64d5dff4-36ad-48b9-b022-c73d199b2bfd","range":0,"rating":5,"reply":"Hi Lisa, Thank you for the amazing review! We strive to provide each and every one of our customers with a positive review and are glad your experience reflects that. We are happy to know our team has been personable, helpful, kind, and mindful of your rental rate. Thank you for such kind words of our team. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.\n","replyTime":"2022-02-16T12:13:00","review":"My experience with storage has always ended badly until I moved in with extra space. The People at my unit have always been helpful and kind, they know me by name without having to look me up and genuinely care weather I am able to pay or not and with covid I've had enough times but they helped me gain control of my account without breaking the bank. I appreciate most or all how late charges are spread out so that the amount owed doesn't spiral out of control and unable to pay. I especially love the lady who is on week days. She has been helpful and attentive to my needs in several occasions even when it isn't her place to help. She has great customer service skills and even when I do something wrong she approaches it in a calm professional manor and never made e feel at rik of losing my unit or things","source":"Google","submissionTime":"2022-02-15T00:00:00","userName":"Lisa M."},{"reviewId":"d5513784-576e-42db-b2ed-da57a8413f23","range":0,"rating":5,"reply":"We think Sandy is great too! Thanks for the positive review, Dustin. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-02-13T12:27:00","review":"Sandy is the best, better than all the rest.","source":"Google","submissionTime":"2022-02-12T00:00:00","userName":"Dustin P."},{"reviewId":"bf11caaf-42e5-4eaa-8687-b016fbd0dfd3","range":0,"rating":5,"reply":"Thank you for the kind words, Lawrence. We're glad Natalie went above and beyond and has true customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2022-01-24T17:20:00","review":"Went to Ben Burr today to look at a couple units.  Natalie was amazing she went above and beyond. Natalie has true Customer service and every employee should follow her lead.  Great job on hiring an amazing employee.","source":"Google","submissionTime":"2022-01-24T00:00:00","userName":"Lawrence W."},{"reviewId":"11b21042-8c78-4d02-a95a-52cef75c60b1","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review,  Ann! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandy!  It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if you need any assistance in the future.","replyTime":"2021-12-11T13:24:00","review":"Sandy at the Spokane South Hill location is exactly what customer service is about!! She is so extremely helpful and will go out of her way to accommodate your needs! I have never had a better experience with my storage needs. She has reached out to make sure all is well with me and my experience and ALWAYS does everything with a smile and such a wonderful person who is simply a joy to work with and be around in general! Thank you so much Sandy, for being the definition of a great customer service experience! I will refer as many people as I can!","source":"Google","submissionTime":"2021-12-09T00:00:00","userName":"Ann B."},{"reviewId":"8a6601c3-f455-46d9-b53d-2a24291ccfc7","range":0,"rating":5,"reply":"Thank you for your feedback, L! Providing renters with clean and secure facilities is our top priority. We're glad Sandy was able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-12-04T12:58:00","review":"Clean. Secure. Heated good option. Good lighting. Door stops and moving carts available.  Sr. Discounts. Sandy in office is very helpful! Have used 3+ years (my bad).","source":"Google","submissionTime":"2021-12-03T00:00:00","userName":"L O."},{"reviewId":"244411be-42c7-41ef-bba3-d89b1961fadd","range":0,"rating":5,"reply":"Thank you for the kind words, Sean. We're glad Sandra and Katherine are both super kind and truly care about their clients. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-11-24T16:59:00","review":"I love this place!! Both Sandra at the south hill location and Katherine out off of Sullivan in the valley are both amazing! They are super kind and truly care about their clients. While there dealing with a personal matter they were so encouraging and sensitive to really finding a unit that would fit my needs. Thanks lady's!","source":"Google","submissionTime":"2021-11-24T00:00:00","userName":"Sean H."},{"reviewId":"2aa3c06c-5fa6-4145-98a4-8649f4438881","range":0,"rating":5,"reply":"Thank you for the review, Octavious! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-11-18T16:15:00","review":"So helpful and always kind best customer service experience","source":"Google","submissionTime":"2021-11-18T00:00:00","userName":"octavious t."},{"reviewId":"37f2bcfe-11d8-465b-92f0-8f26d4386293","range":0,"rating":5,"reply":null,"replyTime":null,"review":"They helped me out when I Was in a time crunch and took excellent care of me! Great place to store your car! Thank you so much!","source":"Google","submissionTime":"2021-10-30T00:00:00","userName":"Yuge M."},{"reviewId":"f150783f-896f-46b2-9ce0-bd06b79dd74c","range":0,"rating":5,"reply":"Hi Mark, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Sandy! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-10-15T11:47:00","review":"Very impressed with the facility and availability of the perfect space for my classic car.  The entire experience and sign up was easy and fast.  Highly recommend for affordable prices and friendly professionals like Sandy for her assistance.","source":"Google","submissionTime":"2021-10-14T00:00:00","userName":"Mark C."},{"reviewId":"926c202c-4012-4990-9158-d7a2db84c097","range":0,"rating":5,"reply":"We think Sandy is great too! Thanks for the positive review, Matthew. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-10-06T18:55:00","review":"Sandy was awesome to work with.  Very clean facility!","source":"Google","submissionTime":"2021-10-06T00:00:00","userName":"Matthew J."},{"reviewId":"c9538eba-958f-421e-86cd-b438f41b1db2","range":0,"rating":5,"reply":"Thanks for the great review, Jasmine! We're glad Sharon was very kind and helpful. Please call us at (509) 443-3708 if you have any questions!","replyTime":"2021-10-07T10:57:00","review":"Sharon was very kind and helpful! Thankful to have met her.  Thanks for the great service.","source":"Google","submissionTime":"2021-10-06T00:00:00","userName":"Jasmine M."},{"reviewId":"f63a4bb0-6b22-4ec4-a3c6-9a514c5dc37c","range":0,"rating":5,"reply":"Hello, Momma Grady. Thank you for the review. We're so glad Sandy could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-10-03T13:55:00","review":"Sandy at the South Ben Burr location was amazing and so helpful. The space and grounds are immaculate and well kept.","source":"Google","submissionTime":"2021-10-02T00:00:00","userName":"Momma G."},{"reviewId":"ac82dd71-1d63-45ce-8356-33c42b554aec","range":0,"rating":5,"reply":"Hello, Kimberley. Thank you for the review. We're so glad Sandra could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-10-04T14:15:00","review":"Sandra..at one of the facilities is super nice ! Very good customer service..very sympathetic of my situation and treated me very compassionately.....highly recommend ??","source":"Google","submissionTime":"2021-09-30T00:00:00","userName":"Kimberley P."},{"reviewId":"e5e0eb08-8fd2-4543-b1c0-c4c30ece6c17","range":0,"rating":5,"reply":"Thank you for the kind words, Erik. We're glad our team was very helpful and understanding! We are so glad you are satisfied with your rental rate! Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2021-09-28T17:48:00","review":"You guys are the best thank you so much! Very helpful and understanding! Great pricing!","source":"Google","submissionTime":"2021-09-28T00:00:00","userName":"Erik B."},{"reviewId":"24bf7e78-bac0-4261-a39a-867f760ce17c","range":0,"rating":5,"reply":"Thank you for the kind words, Tom. We're glad Sandy offered to meet you after hours. Our team is here to serve you, so give us a call at (509) 443-3708 if you need any future assistance.\n","replyTime":"2021-09-25T10:32:00","review":"Sandy was amazing she offered to meet us after hours so we could get paperwork done!!!  Excellent customer service!","source":"Google","submissionTime":"2021-09-24T00:00:00","userName":"Tom W."},{"reviewId":"a73fdc98-e41f-4ad3-85ad-ad0174b9a5f3","range":0,"rating":5,"reply":"Hi Jami. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandy. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-09-10T16:16:00","review":"I talked to three different associates at Extra Space when I was looking for a storage unit in town and all of them had exceptional customer service and attitudes! Sandy was especially helpful, kind and positive, she took care of changing move in and move out dates professionally, quickly and with ease. The storage units were set up well, clean and you can't beat the first month free deal! I felt super safe having almost all of my belongings there and will definitely use them again in the future! Thank you!","source":"Google","submissionTime":"2021-09-08T00:00:00","userName":"Jami P."},{"reviewId":"41bd9ae5-56bc-4acc-91e7-9c7c4eb8653f","range":0,"rating":3,"reply":"Hi George, thank you for your feedback. It's so good to hear you liked our team and the cleanliness of our location. We know it's important to be able to access your belongings. Please contact us at 509-944-3223 to speak with a site manager about your unit's access hours.\n","replyTime":"2021-08-20T13:54:00","review":"Love it! Clean, friendly staff but limited hours of access.","source":"Google","submissionTime":"2021-08-12T00:00:00","userName":"George D."},{"reviewId":"45bb642a-3b1a-42a5-80f5-e07295abb4a8","range":0,"rating":5,"reply":"Thanks for the awesome review, Laurie! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (509) 443-3708 if you need anything.","replyTime":"2021-09-02T11:00:00","review":"We did the whole transaction over the phone, and all my questions were answered. Paperwork on e signed.\nAnd the person who helped me was extremely patient,informative, friendly and tolerable at my dogs inserting their comments (bark-woof) into our discussions! I’m sorry to forgot her name!!","source":"Google","submissionTime":"2021-08-05T00:00:00","userName":"Laurie n."},{"reviewId":"3e52606c-18d0-4cfb-b4da-c5a08e0b5f00","range":0,"rating":5,"reply":"Hi Joanna, thank you for your review. We're glad Sandra got you set up perfectly with a clean and secure unit. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-08-26T15:07:00","review":"Sandra got me set up perfectly with a clean and secure unit. I’m looking forward to storing my things at Extra Space ??","source":"Google","submissionTime":"2021-07-30T00:00:00","userName":"Joanna C."},{"reviewId":"e2f0dfdb-1efd-4dbd-a242-576df0069a51","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Good storage unit and good contact from the manager and employees.","source":"Google","submissionTime":"2021-07-23T00:00:00","userName":"jackmb97"},{"reviewId":"55c023fc-0fc0-4416-aa66-9f6fc8ff4644","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Everyone here is so helpful! We needed to back in a forty foot shipping container, and the staff was awesome about helping us with timing and logistics.","source":"Google","submissionTime":"2021-07-23T00:00:00","userName":"Joel E."},{"reviewId":"22476a38-5de6-4154-94b7-7362caf4264b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Excellent facility! Very responsive from the moment I booked a unit online, and the unit was in excellent shape.","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"Chris M."},{"reviewId":"787e95a0-92dc-48a4-9605-75d04eba655d","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Incredible service and hospitality! Sally was awesome in making our storage and moving experience easy. Super friendly, helpful, and knowledgeable. Highly recommend!","source":"Google","submissionTime":"2021-07-12T00:00:00","userName":"Shawn Q."},{"reviewId":"2911e8c7-7dd1-436f-8f80-f7e058e3e184","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great service! Sandy is amazing!!!! Nice clean facility!!!","source":"Google","submissionTime":"2021-06-23T00:00:00","userName":"Ed W."},{"reviewId":"a926bd07-2cf0-42cf-b18d-aef5fab6e8c1","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Clean, safe, very friendly staff but super expensive. Raised my rates almost $50 a few months after moving in and then 7 months later raised them again almost $70 so I decided to move out.","source":"Google","submissionTime":"2021-06-14T00:00:00","userName":"Ryan L."},{"reviewId":"89cc1829-f412-4d81-9b0f-01f2a7afbfb7","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Sandy is the most amazing person I have ever met! She goes above and beyond to give customers the service they deserve!","source":"Google","submissionTime":"2021-06-14T00:00:00","userName":"Leslie C."},{"reviewId":"2b35f960-a66f-4f69-b3cf-9627496ea151","range":0,"rating":5,"reply":"We appreciate the review, Adam. Thank you for choosing Extra Space Storage for all of your storage needs. We're so glad Sandy could help! If you need anything in the future, feel free to stop by or call us at 888-storage!\n","replyTime":"2021-06-12T10:18:00","review":"Sandy was super friendly and helpful!","source":"Google","submissionTime":"2021-06-12T00:00:00","userName":"Adam G."},{"reviewId":"7edbd9cd-b944-495d-85d2-cf1964740834","range":0,"rating":5,"reply":"Hi Carl, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-06-10T13:31:00","review":"Very clean and professional and a simple process to renting a storage unit","source":"Google","submissionTime":"2021-06-04T00:00:00","userName":"Carl V."},{"reviewId":"a999eaef-8bd6-403b-a1c7-35971a6e3277","range":0,"rating":5,"reply":"Hi Hillary, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandra! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-06-02T14:50:00","review":"Sandra was great! She was extremely knowledgeable, well prepared, personable. She displayed excellent customer service skills while providing a friendly environment. I left feeling completely satisfied with my storage unit rental experience!","source":"Google","submissionTime":"2021-05-27T00:00:00","userName":"Hillary K."},{"reviewId":"a96d0cb2-e8d7-48d9-84f1-db0936bfa362","range":0,"rating":5,"reply":"Hi Whitney, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Sandra! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-01-26T04:50:00","review":"Sandra Roth is absolutely amazing! She is very genuine and helpful always bubbly and happy! She has helped me both times I have been in with nothing but professionalism and care! Thank you for having a great employee like her makes coming here enjoyable I look forward to seeing her each time! Storage space is clean and easy access! I found a gem! Thank you!","source":"Google","submissionTime":"2021-05-07T00:00:00","userName":"Whitney B."},{"reviewId":"ba5e3bd3-9894-407e-ae5c-ae7f1b0de1b1","range":0,"rating":5,"reply":"Our team works hard to keep our facility clean! Thanks for noticing!","replyTime":"2021-03-01T07:50:00","review":"Great service from everyone we have dealt with. Clean and well organized units.","source":"Google","submissionTime":"2021-04-22T00:00:00","userName":"Michael F."},{"reviewId":"52c9a684-0a10-4383-bb8c-8adae0a292e0","range":0,"rating":5,"reply":"Thank you for the recommendation, Keith! We're committed to providing excellent customer service and clean facilities. Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-04-16T13:59:00","review":"Great customer service.  I recommend this place for anyone looking to store something. Incredibly clean.","source":"Google","submissionTime":"2021-04-12T00:00:00","userName":"Keith M."},{"reviewId":"6d5ed18a-5fa4-4a89-9db6-c5ad47b0224d","range":0,"rating":5,"reply":"Hi Kiley, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-03-25T10:39:00","review":"Management is wonderful, rental process was a breeze and the facility is very clean! Highly recommended!","source":"Google","submissionTime":"2021-03-25T00:00:00","userName":"Kiley W."},{"reviewId":"8ef248fd-0058-4936-84f3-0a1f6bb64f3c","range":0,"rating":5,"reply":"Hi KL, thank you for your review! We're so happy to hear that your experience with Sandra and the cleanliness of the facility has been positive! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.","replyTime":"2021-03-26T11:18:00","review":"Sandra is a great manager. She is friendly, helpful & informative. She texted to warn me that during her walk-through she noticed my lock wasn't properly latched so I was able to drive down to secure it. Thank you. I'm happy I chose an indoor unit to store my belongings. The buildings & grounds are clean & well maintained.","source":"Google","submissionTime":"2021-03-25T00:00:00","userName":"KL O."},{"reviewId":"212715d4-8911-4d02-a3ff-43cabfbb6aab","range":0,"rating":5,"reply":"Thank you so much for your kind words, Dennis. We really appreciate you taking the time to share your experience with us. We're glad Sandy made it such a positive interaction, was very helpful, listened to your need for a rental unit. Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything. ","replyTime":"2021-03-27T09:30:00","review":"My experience with the local Extra Space Storage was very positive. I have to say the local on site manager  Sandy made  it  such a positive interaction. She was very helpful,listened to my need for a rental unit and made a quick match for me. She was very easy to work withl. I recommend Sandy and Extra Space Storage!","source":"Google","submissionTime":"2021-03-21T00:00:00","userName":"dennis m."},{"reviewId":"c08a137b-0adb-43e5-89c2-8bacd2e575b2","range":0,"rating":5,"reply":"Hi Tracy, thank you for recognizing Sandy for her customer service! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-03-20T09:13:00","review":"This property is always extremely clean and is well lit at night.  Sandy is terrific to work with - always pleasant and goes out of her way to help customers.  I had forgotten the key to my lock on my unit at home in another state, and Sandy went the extra mile to make sure I could get in to my unit. She and her associate were super nice about it even though it was totally my fault for forgetting my key.  And I have to say those locks are incredibly secure!","source":"Google","submissionTime":"2021-03-20T00:00:00","userName":"Tracy J."},{"reviewId":"f5f696ab-7ab1-4a9c-a639-ebc6ceb24704","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Sandra was amazing, kind, and helpful!","source":"Google","submissionTime":"2021-03-03T00:00:00","userName":"C S."},{"reviewId":"56d2d74c-2aa2-4dc0-9b7f-b5ed6703fe01","range":0,"rating":5,"reply":"Thank you for the excellent rating, Marci! We're happy we were able to provide a smooth rental experience. Thanks for recommending Extra Space Storage! Don’t hesitate to reach out at 888-STORAGE if you need anything. ","replyTime":"2021-02-24T15:14:00","review":"Extremely easy rental process and Sandra was wonderful!  Facility is new and really nice.  We rented a 5×5 and perfect for our needs.  Definitely recommend!!","source":"Google","submissionTime":"2021-02-24T00:00:00","userName":"Marci A."},{"reviewId":"d1bd56ac-3db9-4619-9642-fd7e63bf7515","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jim! We’re so glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-02-08T19:48:00","review":"Outstanding facility","source":"Google","submissionTime":"2021-02-14T00:00:00","userName":"Jim C."},{"reviewId":"d9242481-a8df-4859-8c9f-10c4fbf9b6a6","range":0,"rating":5,"reply":"Thank you, Melissa. We're thrilled you had a positive experience with Sandra. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2021-02-12T15:40:00","review":"Sandra Ruth is the best!\nProvided exceptionally fantastic service for my husband and I!","source":"Google","submissionTime":"2021-02-11T00:00:00","userName":"Melissa P."},{"reviewId":"792b008f-3fd9-4f02-870d-38f0e04aecad","range":0,"rating":5,"reply":"Karen, we are so happy to hear that Sandra could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage.\n","replyTime":"2021-02-20T13:17:00","review":"Last Saturday I helped someone organize their unit.  Sandra Roth, the store manager, was very kind and helpful to us each time we needed her assistance.  She brightened up the day!","source":"Google","submissionTime":"2021-02-09T00:00:00","userName":"Karen K."},{"reviewId":"918a819b-e690-403e-9dda-aa22febe2890","range":0,"rating":5,"reply":"Thanks for the review, Sarah! We are so happy Sandy could meet your storage needs at Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-01-28T10:14:00","review":"Sandy is so helpful and has awesome customer service! Definitely recommend going to her!","source":"Google","submissionTime":"2021-01-27T00:00:00","userName":"Sarah G."},{"reviewId":"a04caa5c-fb46-4a88-a1c9-683abd2b4ac9","range":0,"rating":5,"reply":"Hi Gary, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We are always available at 888-storage to help.\n","replyTime":"2021-01-25T14:11:00","review":"Great always friendly staff!  Nice and secure facilities!  Great rates. I recommend!!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Gary E."},{"reviewId":"e3f5ca17-6da6-42df-bdd2-1d54d0c3f440","range":0,"rating":5,"reply":"Hi Liz! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sandy! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.\n","replyTime":"2021-01-24T14:56:00","review":"I have had such a positive experience with Extra Space Storage. Getting things first set up via telephone with Sandy when I still lived in Seattle; to finally storing my things during our families transition from Seattle to Spokane. And just today I was at our storage unit when my lock had rusted out on me. Sandy was in the office and so generous to help and pleasant to work with! I cannot recommend Extra Space Storage enough.","source":"Google","submissionTime":"2021-01-20T00:00:00","userName":"Liz A."},{"reviewId":"53612d7a-af06-482e-9d8d-6fbe65e116ac","range":0,"rating":5,"reply":"Thanks for the kind words, Cherish! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (509) 443-3708 if you need anything.\r","replyTime":"2020-12-30T08:08:00","review":"Just moved out, my experience here was nothing short of amazing, super easy to move in and out of. All staff was super awesome and helpful. I highly recommend this storage facility.","source":"Google","submissionTime":"2020-12-29T00:00:00","userName":"Cherish A."},{"reviewId":"6cf9e388-3a7f-4cc8-b7b2-41a691fe5ccb","range":0,"rating":5,"reply":"Hi Tami, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-12-22T11:34:00","review":"Extra Space Storage is Extra Spectacular!!! I was blessed to have worked with Sandy, who is beyond patient, polite, and professional. Not only is she incredibly knowledgeable about the business, she is one of those people who instantly makes you feel at ease, which was especially important for my stressful moving situation. She went out of her way to accommodate me and provide exceptional customer service, including entertaining my 2 inpatient children and their endless chatter. Sandy is definitely the best extra in the company! Beyond amazing customer service, the facility was immaculately clean and organized, a huge step up from some of the other local storages I've seen. I would give this business 10 stars if I could!!!","source":"Google","submissionTime":"2020-12-21T00:00:00","userName":"tami n."},{"reviewId":"d0be18e8-70a5-4f61-bb6e-d4f6056cc498","range":0,"rating":5,"reply":"Hi Angela, thank you for your review. We're glad Sandy helped you get your new spot set up and went above and beyond to make sure you were taken care of. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2020-12-19T08:42:00","review":"Sandy assisted me with getting setup on my new spot.  Sandy went above and beyond to make sure I was taken care of.\nThank you Sandy","source":"Google","submissionTime":"2020-12-18T00:00:00","userName":"Angela R."},{"reviewId":"c958baf1-2360-4fce-9571-abfa16123e36","range":0,"rating":5,"reply":"Hello, Laci. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-10-30T09:12:00","review":"Great experience!! Quick and easy and they were very helpful to find the storage unit best fit for me! Excellent service and very happy with my choice using Extra Space Storage.","source":"Google","submissionTime":"2020-10-28T00:00:00","userName":"Laci E."},{"reviewId":"34ae8899-c9ab-4a39-ba8a-061c9788a0d8","range":0,"rating":5,"reply":"Hi Stephen, thank you for your kind words! We're glad Grant was able to help! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-05-26T12:40:00","review":"Super nice staff!  Thank you ESS for a great experience.","source":"Google","submissionTime":"2020-10-18T00:00:00","userName":"Stephen C."},{"reviewId":"b7eb32cd-7ae0-48f6-b859-f2559eff3ac6","range":0,"rating":5,"reply":"Thank you so much for your kind words, Jami. We're so happy you had a great experience with Extra Space Storage.","replyTime":"2020-10-16T17:24:00","review":"The service at Extra Space Storage on the South Hill is superior. Grant the manager was extremely helpful in securing a space for my RV and made the whole experience easy.  I highly recommend this facility!","source":"Google","submissionTime":"2020-10-16T00:00:00","userName":"Jami F."},{"reviewId":"ba87879f-a154-41ae-b74c-04e5ca55ce4f","range":0,"rating":5,"reply":"Thank you for your feedback, Keith! Providing renters with clean and secure facilities is our top priority. \nWe pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Call us if there is anything, we can do to assist you. \n","replyTime":"2020-10-15T12:13:00","review":"This is a clean facility in a great safe location. I felt very comfortable leaving my belongings here. Grant was extremely helpful and professional. I would highly recommend this facility for your storage needs.","source":"Google","submissionTime":"2020-10-15T00:00:00","userName":"Keith B."},{"reviewId":"a71862db-ff60-433e-aec0-c7458a74f8cf","range":0,"rating":5,"reply":"Thank you for the kind words, Jennifer! We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-10-15T08:45:00","review":"Excellent customer service. Streamlined process. I would highly recommend to others.","source":"Google","submissionTime":"2020-10-14T00:00:00","userName":"Jennifer C."},{"reviewId":"7ca7edd4-1bf4-490e-aa83-316c2aab83f4","range":0,"rating":5,"reply":"Thank you for your feedback, Janice! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-10-07T18:20:00","review":"The facility was clean, secure, and convenient.  The staff was friendly and helpful.  I no longer need extra storage for now, but if I ever do again I will come back here!","source":"Google","submissionTime":"2020-10-06T00:00:00","userName":"Janice H."},{"reviewId":"e5218b86-a2e1-4b54-b2b0-28e4b19aad82","range":0,"rating":5,"reply":"Hi, Mason. Thank you for the rating! We're happy you had a great experience at Extra Space Storage. Call us if there is anything else we can do to assist you!? ","replyTime":"2020-10-02T13:53:00","review":"Always helpful, always friendly.  Broke my key off in lock one day and manager opened office to get me a new lock and kept me in good graces with my father-in-law (since it was his lock).  Thanks!","source":"Google","submissionTime":"2020-10-02T00:00:00","userName":"Mason B."},{"reviewId":"c3682fa0-d739-4065-9c29-26aa8a25c249","range":0,"rating":5,"reply":"Thank you for the excellent rating, Carol! We're happy we were able to provide a smooth rental experience. We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage! Don't hesitate to reach out if you need anything! ","replyTime":"2020-10-01T14:39:00","review":"Never rented a storage place before however signing up on line was a breeze. I realized the next day when we planned to move stuff in that I needed a bigger storage unit. The Manager Grant provided excellent customer service who quickly switched me into a bigger unit. I would recommend Extra Space Storage to everyone.","source":"Google","submissionTime":"2020-09-30T00:00:00","userName":"Carol H."},{"reviewId":"827d55a5-ff34-474d-9557-ea0dd04dc714","range":0,"rating":5,"reply":"Thanks, Mark! We appreciate our customers and work hard to keep the facilities clean to make sure we are exceeding your expectations! Let us know if we can?do anything else to?assist you at 888-STORAGE.","replyTime":"2020-09-25T16:24:00","review":"Friendly, professional and clean.","source":"Google","submissionTime":"2020-09-24T00:00:00","userName":"Mark A."},{"reviewId":"68157d11-937c-4c5a-94d2-6d59003f4a63","range":0,"rating":5,"reply":"We're so excited to have you back at Extra Space Storage, Gordy. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! We're so glad to hear that Katherine made sure you had all the information you needed and called you a second time to make sure you received your gate code and had a map of where your unit was located. As always, give us a call if you need anything. Our team is happy to help.? ","replyTime":"2020-09-23T07:59:00","review":"This is my 2nd time around with this rental facility and I must say that it couldn't be easier and more friendly.  Restrictions have it so that most of the signing up is done online now, but it truly makes things so much easier.  I had picked the unit size, added some information, electronically signed some forms and was done.  Then to make it even better, I received a follow up call from Katherine making sure that I had all the information I needed.  She even called a second time to make sure I received my gate code and a map of where my unit was located at the facility.  Thank you Katherine!  Great service and very helpful A++","source":"Google","submissionTime":"2020-09-22T00:00:00","userName":"Gordy C."},{"reviewId":"732840f6-f1ae-4b8a-91a4-50b64753f55a","range":0,"rating":5,"reply":"Hi Ocean Lyre Frantz Asashon Jordan, we're glad Grant came to your rescue, made you laugh, and made your experience magical. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out if you need anything! ","replyTime":"2020-09-16T07:35:00","review":"I absolutely recommend Extra Space Storage on Ben Burr Rd!! The store manager, Grant, came to my rescue while I was attempting to move a dresser by myself! He made me laugh and made my experience there magical. Super clean facility, quiet, well kept grounds and above all else, I feel SAFE there??????!! Thanks","source":"Google","submissionTime":"2020-09-15T00:00:00","userName":"Ocean L."},{"reviewId":"fa0471d9-e209-4b01-adef-f7d76e80b5a5","range":0,"rating":5,"reply":"Hi Ocean Lyre Frantz Asashon Jordan, we're glad Grant came to your rescue, made you laugh, and made your experience magical. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out if you need anything!","replyTime":"2021-02-03T05:48:00","review":"I absolutely recommend Extra Space Storage on Ben Burr Rd!! The store manager, Grant, came to my rescue while I was attempting to move a dresser by myself! He made me laugh and made my experience there magical. Super clean facility, quiet, well kept grounds and above all else, I feel SAFE there??????!! Thanks","source":"Google","submissionTime":"2020-09-15T00:00:00","userName":"Carey H."},{"reviewId":"cfdf9231-53f8-488b-91ec-ce1ecc660e19","range":0,"rating":5,"reply":"Hi Helena, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if we can?do anything else to?assist you!","replyTime":"2020-09-15T18:27:00","review":"Friendly service, clean facility, and reasonable priced. Perfect for Gonzaga students looking to store their stuff when they go home for summer break.","source":"Google","submissionTime":"2020-09-14T00:00:00","userName":"helena h."},{"reviewId":"3568439c-64d8-47ac-9ad9-a526bfce8b98","range":0,"rating":5,"reply":"Colton! We're glad to hear that you had a positive experience with Grant! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Thank you for being a loyal customer, we'd love to have you back in the future if you need storage again.","replyTime":"2020-09-08T17:09:00","review":"Grant Doner was amazing, I forgot my key to my storage unit at home in Seattle, when I asked him if he could cut the lock for me he said yes. He had a very professional and kind demeanor and an upbeat personality, if I ever need any storage needs in the Spokane area again I will be sure to come back to Extra Space Storage!","source":"Google","submissionTime":"2020-09-07T00:00:00","userName":"Colton S."},{"reviewId":"2d74a8a6-87a3-45b0-95a1-b0217f388db1","range":0,"rating":5,"reply":"Linda, we are so glad you trust Extra Space Storage with your belongings. Security is our top priority and we are so happy your experience reflects that. Stop by our office or give us a call at 888-STORAGE at any time if you need assistance or have any questions.","replyTime":"2020-09-08T18:06:00","review":"We moved our things here after having a terrible experience at another storage facility where our unit was broken into twice. The staff here is incredible - super helpful and friendly. The units are pristine and very secure. I would absolutely recommend this place to anyone.","source":"Google","submissionTime":"2020-09-07T00:00:00","userName":"Linda S."},{"reviewId":"8254de5c-6a89-424d-ad9e-fef02342c3c8","range":0,"rating":5,"reply":"Hi Alpha, thank you for taking the time to share your experience! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with Grant and his team! It’s important to us that you feel appreciated as our customer and we are here to help if anything comes up at 888-STORAGE.","replyTime":"2020-07-31T08:32:00","review":"Sure,  this may look like any other storage facility, but wait!!, take a closer look and you'll see.... THIS facility is a well oiled immaculate representation of what all storage facilities should strive for. The crew  stands out, they are eager to help, to go above and beyond....Their fearless leader Grant Doner commands respect by being the most intelligent, kind hearted,  helpful, and generous manager I have ever had the pleasure of sharing space with ( or should I say shared EXTRA SPACE with..lol) you can certainly see his persona has infected all his staff who share his passion for customer service...","source":"Google","submissionTime":"2020-08-31T00:00:00","userName":"Alpha D."},{"reviewId":"bb2c4c1e-0ea7-47ee-aa02-b5747e4f0c89","range":0,"rating":5,"reply":"Thanks, Cheryl! Our team strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Grant was able to provide that for you! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Thanks for your review and for allowing Extra Space to provide your storage solutions. Let us know if we can?do anything else to?assist you!? \n","replyTime":"2020-09-02T16:52:00","review":"I was looking to rent storage space for a time and stopped at Extra Space Storage on South Hill since it was so close to my home. Grant Doner, the Store Manager, was quick to greet me. Grant was very helpful and informative. He even took time to show the different size units that were available so I could make an informed decision on what would work for me. Grant goes out of his way to be helpful and has a cheerful attitude to boot!  In my opinion Grant Doner is a strong asset to your company.\n\nCheryl Tyre\nCustomer","source":"Google","submissionTime":"2020-08-31T00:00:00","userName":"Cheryl T."},{"reviewId":"eeab7465-72ca-44c7-82cc-af8f54f8d6d3","range":0,"rating":5,"reply":"Thank you for the kind words, Sherri! We're committed to providing excellent customer service. We're glad our team showed you different sizes to ensure the right one for your needs. Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out if you need anything! ","replyTime":"2020-08-31T12:55:00","review":"RENT HERE!  Extra Space Storage has the best customer service hands down. Grant is great and has a great sense of humor too. They truly want you to get the size of unit you need and are happy to show you different sizes to ensure the right one for your needs. The entire facility is clean including the inside of the units. It's totally fenced in and I feel safe being there alone. I love this place.","source":"Google","submissionTime":"2020-08-30T00:00:00","userName":"Sherri M."},{"reviewId":"20b95a94-7fc5-4738-b3c1-4bf94bdc3cb2","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Kevin! We are so glad Sandy could meet your storage needs. Let us know if we can?do anything else to?assist you!? ","replyTime":"2020-08-26T08:30:00","review":"Great working with Sandy. Very helpful, efficient and friendly. Was able to get a unit fast, even under trying circumstances with the Covid and booking it from Hawaii. Thanks Sandy!","source":"Google","submissionTime":"2020-08-25T00:00:00","userName":"Kevin H."},{"reviewId":"5a62aaca-fcc3-4f3b-bbee-ce05a880ee69","range":0,"rating":5,"reply":"Thank you Steve! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Stop by the office if you need anything. \n","replyTime":"2020-08-18T06:59:00","review":"Just a quick note to tell you how happy we've been with your facility AND manager Grant.  The facility is always clean and we'll lit; and whenever he sees us, Grant gives us a friendly hello and asks if he can help us in any way.\n\nGood to know there are still businesses that care about their customers!","source":"Google","submissionTime":"2020-08-17T00:00:00","userName":"Steve W."},{"reviewId":"be720df0-5b0e-4aaf-92d2-527d04754c9b","range":0,"rating":5,"reply":"Our team appreciates your positive rating, Donald! Don’t hesitate to stop by the office if there’s anything else we can do to assist you with your storage needs.  ","replyTime":"2020-08-17T07:51:00","review":"Grate experience. Manager is great to work with. Looking forward to working with again.","source":"Google","submissionTime":"2020-08-16T00:00:00","userName":"Donald P."},{"reviewId":"1a76dc53-efd9-4084-a6f0-3b07486d323b","range":0,"rating":5,"reply":"Thank you for the excellent rating, L! We're happy we were able to provide a smooth rental experience. Give us a call at 888-STORAGE if you need anything else!","replyTime":"2020-08-16T14:09:00","review":"Excellent experience! Grant made everything quick and easy!","source":"Google","submissionTime":"2020-08-15T00:00:00","userName":"L S."},{"reviewId":"51f46aa1-a8c2-4867-a63a-f2429f313be5","range":0,"rating":5,"reply":"Hi Mark, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if you need any future assistance! \n","replyTime":"2020-08-13T07:34:00","review":"My experience at Extra Space Storage was an excellent one.  For over two years I've had a storage unit while my daughter attended Gonzaga University.  It was alway easy to get in and out of as well as climate controlled.  Billing was also easy as I live out of the area.  I recently closed out my account which was also very easy.  The unit, after two years, was so clean I didn't need to even sweep it out.  I wouldn't hesitate to rent another unit there iff the need arises.  Thanks, Susan","source":"Google","submissionTime":"2020-08-12T00:00:00","userName":"Mark B."},{"reviewId":"60ba3d3e-a9e2-4c1d-b6ca-64d80d3bd370","range":0,"rating":5,"reply":"Thank you for your feedback, Gary! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're here to help if you have any questions or need assistance with your rental.","replyTime":"2020-07-30T15:49:00","review":"The entire process of getting our storage unit online was seamless from start to finish and only took a few minutes.  Once we arrived we were especially impressed with cleanliness and security of the location.  Would definitely recommend!","source":"Google","submissionTime":"2020-07-30T00:00:00","userName":"Gary P."},{"reviewId":"594f910a-59bf-42b9-a576-ab59e270cbcb","range":0,"rating":5,"reply":"Hi Jacinda, thank you for your review. We're glad our manager was nice and set you up with another storage for all your stuff and gave your dogs some yummy treats. Don't hesitate to reach out if you need anything! ","replyTime":"2020-07-26T14:20:00","review":"came in today to fit more in my little storage then i thought and ended up needing more space, was helped by the nicest employee ever set us up with another storage for all our stuff and even gave my dogs some yummy treats  big thanks grant for all your help today","source":"Google","submissionTime":"2020-07-25T00:00:00","userName":"Jacinda G."},{"reviewId":"6d5877ee-9014-4cc1-bd4f-7ee0fb689bd8","range":0,"rating":5,"reply":"Thank you, Mimi. We appreciate your feedback and review. We're happy to hear Grant was friendly and courteous. Please let us know if we can be of further assistance. ","replyTime":"2020-07-24T10:27:00","review":"Grant Donor has been exceptional to work with! ALWAYS so friendly and courteous. A true pleasure!","source":"Google","submissionTime":"2020-07-23T00:00:00","userName":"Mimi H."},{"reviewId":"a41d4629-5f7f-45f8-876c-af5329c0fe7f","range":0,"rating":5,"reply":"Hi Davina, thank you for sharing the positive experience you had at Extra Space Storage! The recommendation means the world to us. We are glad Grant could meet your storage needs! It’s important to us that you feel appreciated as our customer and we are here to help if anything comes up at 888-STORAGE.","replyTime":"2020-07-19T13:28:00","review":"Grant has been absolutely amazing all the way through, great company, clean beautiful storage space, cheapest rates you'll find, one million percent recommend!!!! I wish I could give more freaking stars for how awesome these guys are, and I've dealt with a lot of storage units in and around Spokane","source":"Google","submissionTime":"2020-07-19T00:00:00","userName":"Davina Y."},{"reviewId":"791924b1-8826-4191-9df9-4293537b2bc3","range":0,"rating":5,"reply":"Thank you so much for your kind words, A. We really appreciate you taking the time to share your experience with us. We're glad our team was able to help. We are so glad you are satisfied with your rental rate! We're committed to providing excellent customer service.  Don't hesitate to reach out if you need anything! \n","replyTime":"2020-07-20T11:47:00","review":"What a delightful experience! I was assisted by a very pleasant gentleman, one Grant Donor... thank you, thank you and thank you again for your help. This has to have been the easiest and smoothest renting process that I have ever had. I definitely recommend this company. The price is right and the service is great!","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"A G."},{"reviewId":"680440e9-0aeb-49fa-ad84-2c85c939a731","range":0,"rating":5,"reply":"We appreciate your positive review, Braeden. We're thrilled you had a great experience with Lou. Thank you for choosing Extra Space Storage and please let us know if you have any questions.","replyTime":"2020-07-20T10:48:00","review":"My wife and I needed to find a place to store our stuff quickly and found Extra Space Storage was very helpful! Lou from the South Hill building helped me reserve and sign our lease over the phone. I would recommend their services.","source":"Google","submissionTime":"2020-06-20T00:00:00","userName":"Braeden W."},{"reviewId":"21fa116d-947e-4fc5-88ee-52ebd3dcd67e","range":0,"rating":5,"reply":"Hello Jeremy and Ashlee, we are happy to hear you are enjoying your storage units! Thank you for the positive review and for being a loyal customer! 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