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We are glad to hear our team has been so helpful whenever you need assistance at Extra Space Storage. We appreciate your support!","replyTime":"2026-10-08T14:15:00","review":"The people who run this location are always super helpful whenever i need anything.","source":"Google","submissionTime":"2026-10-07T00:00:00","userName":"Darrah G."},{"reviewId":"cab76b67-b0e2-4a92-8a06-3affcc4e26da","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Menuch! We're glad Cliff made such a positive impression. ","replyTime":"2026-10-02T13:08:00","review":"Cliff provided me with great customer service. He's a breath of fresh air!","source":"Google","submissionTime":"2026-10-02T00:00:00","userName":"Menuch"},{"reviewId":"8a8afb17-6130-4f03-b7e3-580e382137d8","range":0,"rating":1,"reply":"We are truly sorry to hear about the horrible experience you had at our Extra Space Storage facility. We understand how distressing it must be to have your belongings stolen and to feel that your concerns were not adequately addressed by our team. Providing secure storage and supportive customer service is very important to us. We would like to discuss your experience further and see how we can assist. Please contact us directly at 888-STORAGE so we can look into this for you.","replyTime":"2026-09-12T10:12:00","review":"Absolutely horrible experience. My storage unit was ROBBED and it honestly felt like nobody there gave a shit.\n\nThe lock had already been jammed before, which should’ve been a huge red flag. When I reported the lock not working, all they did was replace it. Then I come back and realize my stuff is GONE. No urgency, no concern, nothing.\n\nBasically I was told that if I had insurance, I could file a claim, but otherwise I was screwed. That was pretty much the extent of the help I got. The guy at the front desk was completely emotionless about the situation too. I understand he personally didn’t steal my stuff, but when somebody is telling you their belongings were stolen from a facility they PAY YOU to keep secure, you’d expect at least some concern or willingness to help.\n\nWhat pisses me off the most is how something this serious can happen and it feels like just another normal day to them. I paid for a storage unit because I thought my belongings would be secure. Instead, my stuff gets stolen and I’m basically left to deal with it myself.\n\nI would NOT trust this place with anything valuable. If you’re thinking about storing your belongings here, seriously think twice.","source":"Google","submissionTime":"2026-09-11T00:00:00","userName":"leo c."},{"reviewId":"72bcff0f-0fc8-4b0c-828e-73f227ec36fa","range":0,"rating":1,"reply":"We are truly sorry to hear about your extremely negative experience at our Extra Space Storage facility. We appreciate you bringing these serious matters to our attention. Please contact us directly at 888-STORAGE so we can discuss your experience and assist you further.","replyTime":"2026-09-05T16:27:00","review":"I say this without exaggeration, this facility is **THE WORST**  I have ever encountered in my 55 years. Unsafe, unorganized, and a danger to those who use it. There ARE LIMITED SECURITY CAMERAS, many of the security bars, fencing are bent so people can walk right through . Worst of all : My storage unit was broken into and ransacked. No one EVER  called me to  alert me or let me know that my unit had been burglarized. I only found out when I came to pick up my stuff oh moving day.  It pains me to say it because the staff are friendly, but this place should be shut down and you’d be better served just storing your stuff on the side of the road. It’s that bad. Trust me. It’s that bad.","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Chris P."},{"reviewId":"70b4238f-3acf-4062-adab-268237d540a2","range":0,"rating":1,"reply":"We are sorry to hear about the mice and unsanitary conditions. Please contact us at (303) 371-0063 so we can address this immediately.","replyTime":"2026-08-19T12:54:00","review":"MICE!!!!!\n\nit was convenient with the entry app and nice workers but some of my stuff had gotten bitten into. mouse poop EVERYWHERE. Kinda gross\n\nwould avoid this location if you have things that will go into ur home. but for business items maybe not as bad.\n\nkinda gross man.","source":"Google","submissionTime":"2026-08-19T00:00:00","userName":"flashdriveigloo"},{"reviewId":"b8c09a36-384a-4b30-b158-193668c4f247","range":0,"rating":5,"reply":"We are honored to have been your trusted storage solution for over ten years. Your kind words about our staff and service mean everything to us, Agbai. ","replyTime":"2026-07-17T07:33:00","review":"I have been using Extra Space Storage for more than ten years, it’s like my second home. Please try Extra Space Storage, it’s the best. The offered one month free, and their service are excellent, the always have the best staff you could have.","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"Agbai O."},{"reviewId":"9e9efb2f-e0de-423b-8c92-5d2e93ae59fd","range":0,"rating":5,"reply":"Thank you, Amada, for sharing! We'll pass your kind words along to September and Genesis. We appreciate the recognition!","replyTime":"2026-07-12T16:23:00","review":"Wanted to thank September and Genesis for their great customer service!!! Keep up the great work!!!","source":"Google","submissionTime":"2026-07-12T00:00:00","userName":"Amada T."},{"reviewId":"7d261257-62a5-4834-9356-e82fd6bb5a26","range":0,"rating":3,"reply":"We apologize for the inconvenience, Tiffany. Please contact us at (303) 371-0063 to discuss this further.","replyTime":"2026-07-06T07:15:00","review":"Call or go to the storage facility itself before renting.  The call center signed me up for a rental I couldn't get.","source":"Google","submissionTime":"2026-07-06T00:00:00","userName":"Tiffany W."},{"reviewId":"ea59921e-2717-4c3d-b31c-b45d78d2016c","range":0,"rating":2,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I was asked to list all of the items I was to be storing in the unit upon move-in. After about a month later, my unit was broken into, possibly by the help of the staff members as my unit was the only unit that had been tampered with. Afterwards, I received no apology and they increased my monthly rate. When I went to move my stuff out, everything was covered in a thick layer of dust and grime. Your stuff is not safe here.","source":"Google","submissionTime":"2026-05-09T00:00:00","userName":"Emily K."},{"reviewId":"df25dc72-9d24-4b55-85c0-8fc27a9cd07e","range":0,"rating":5,"reply":"Thanks, Carlos! Happy we provided everything you were looking for and needed.","replyTime":"2026-03-27T11:47:00","review":"Everything I was looking and need, thanks","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Carlos B."},{"reviewId":"91eb02ea-09c2-4456-a9a3-5f5d5ef9b558","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Cliff! His friendly, knowledgeable service makes all the difference.","replyTime":"2026-01-09T12:56:00","review":"Cliff was great !! Very friendly and knowledgeable.","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Zakia J."},{"reviewId":"4599a232-5c14-416e-a291-a3d50310a063","range":0,"rating":5,"reply":"Thank you immensely for highlighting Cliff's exceptional service! We're thrilled he made your storage experience and Texas move seamless. It's wonderful to hear how Cliff consistently goes above and beyond by safely managing your work-related package deliveries and assisting with loading them into your vehicle. We're especially pleased that he was able to quickly secure that additional storage unit when you needed extra space during your house move before relocating to Texas. Cliff's thoughtful and humble approach to customer service truly reflects what we strive for, and we're delighted that he's been able to make every experience amazing for you.","replyTime":"2025-12-10T12:32:00","review":"I genuinely love this place!! The manager Cliff goes above and beyond for his customers. I use this storage for work and have packages constantly delivered to the office and he’s always ready to keep them safe and assist in loading them in my vehicle. When I had to move out of my house before my relocation to Texas, I rented a storage for my stuff and needed an extra storage and he was quick to ensure I can get an extra unit to store my stuff. Truly thought and humble and makes every experience amazing","source":"Google","submissionTime":"2025-12-10T00:00:00","userName":"jennifer e."},{"reviewId":"b58ba1d3-b410-4508-84fa-a3a46cba1eed","range":0,"rating":5,"reply":"We are grateful for your kind words about our team's friendly service and technical support during the system issue.","replyTime":"2025-12-01T15:12:00","review":"Really friendly help me out. System was acting up and he was really polite friendly and explained everything to me and got it working.","source":"Google","submissionTime":"2025-12-01T00:00:00","userName":"Greg M."},{"reviewId":"eaa7a8fe-e743-4daa-b252-ef8fa99e2ee0","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I've had a storage unit here for now 2 years and half the time it had a great rate. When I just started renting the unit we were able to lock our rate for 12 months to prevent price fluctuations, but over time they've reduce the lock-in rate max time window which can be problematic. For example, they just increased the price of my unit by 3.1x because the \"market rate\" changed, which just seems like an arbitrary number to me used to max profits.\n\nThat's my main complaint for the company. Other than that the area for this particular locationis kind of sketchy but I figured the intro price was as low as it was due to that. Staff have been helpful when I've called.\n\nFor my next unit I'll be going with something more local with more stable rates I can lock in. All of the larger companies like Extra Space, Public Storage, etc abuse the pricing model so I would not recommend them.","source":"Google","submissionTime":"2025-11-30T00:00:00","userName":"Jack B."},{"reviewId":"32fe4f9b-4e47-4b23-a3b2-5fd52a5a2e45","range":0,"rating":5,"reply":"Thank you for the kind words about our helpful team! We appreciate your business, carol fly.","replyTime":"2025-11-22T15:51:00","review":"The guys here are really helpful.  It is a pleasure doing business with them!","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"carol f."},{"reviewId":"ae2f607c-a57a-4e59-9179-c0455199c88a","range":0,"rating":5,"reply":"Thank you Giovanni! We're thrilled Yan provided such helpful and friendly service. We appreciate your feedback!","replyTime":"2025-11-05T12:49:00","review":"Yan was very helpful and nice!","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Giovanni G."},{"reviewId":"d7549098-fa15-4a70-ac4c-2c02f59a6f19","range":0,"rating":5,"reply":"We are glad to hear Yan made your setup easy! Thanks for recognizing his helpful work with paperwork.","replyTime":"2025-10-21T15:27:00","review":"Yan was great to work with! Easy to get set up and into the unit with his help on paperwork.","source":"Google","submissionTime":"2025-10-21T00:00:00","userName":"Paige Y."},{"reviewId":"06b1c6c4-e00d-416a-892a-8f8724636ef1","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled our team explained everything clearly and made your experience positive.","replyTime":"2025-10-17T14:50:00","review":"Very  nice and explained Everything well","source":"Google","submissionTime":"2025-10-17T00:00:00","userName":"Brice C."},{"reviewId":"1d605ee6-0d8a-4ba8-ae08-8f0448f9e802","range":0,"rating":5,"reply":"We're happy to hear about your positive experience with us. Thank you for sharing your feedback!","replyTime":"2025-10-09T11:31:00","review":"Very awesome, the guy really helpful and we got what we came for. And thanks to cliff sorry if I spelled your name wrong. But you really helpful, thank you ????","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Dirk S."},{"reviewId":"022c0ac5-f91f-4f0d-a35d-c218da429630","range":0,"rating":5,"reply":"We are delighted to hear your rental and return process was fast and easy! Thanks for recognizing our helpful service.","replyTime":"2025-10-08T14:26:00","review":"It was fast and easy to rent and return. And when I came to returning my unused lock yawn helped me out to make it fast and easy.","source":"Google","submissionTime":"2025-10-08T00:00:00","userName":"Ricardo L."},{"reviewId":"9da93b66-f96f-43d9-b0a1-533ab5eabede","range":0,"rating":5,"reply":"Thank you for sharing! So glad we got you set up quickly with your new unit.","replyTime":"2025-10-06T13:17:00","review":"Requested for new unit. Barely took 10mins to get the unit.","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"bais r."},{"reviewId":"16a24ef0-5707-448f-8015-30414a5bb726","range":0,"rating":1,"reply":"Please accept our apologies for the uncomfortable situation you experienced. Your safety and security are our top priorities. If you have any further concerns, please feel free to reach out to us at (303) 371-0063.","replyTime":"2025-09-25T07:20:00","review":"Weird situation happened today. A skinny guy staff open the door while I was getting into my stuffs. Very unfriendly, I ask him is everything ok. He didn't respond, pretending to looking for something and then left. He came in just to look at me. This never happen with other staffs. He is the new guy that I never met before. I thought He was gonna do something to me or looking to steal my stuffs because now he knows what is unit. I will have to move out soon. Very uncomfortable.","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Monroe"},{"reviewId":"64c2e0c1-ca68-4e96-aef2-eb9967c459a7","range":0,"rating":5,"reply":"We are glad to hear you had good service! Thanks for sharing your positive experience with us.","replyTime":"2025-09-19T10:21:00","review":"Good service!! Very nice and helped us a lot!","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Leilani"},{"reviewId":"4ac2a22f-7a4f-4010-a733-3d2d6c9994bc","range":0,"rating":5,"reply":"Thank you for sharing your feedback! We're thrilled you've been with us for years and appreciate your loyalty.","replyTime":"2025-09-18T08:03:00","review":"Clean facility.  Great customer service.  Been here for years","source":"Google","submissionTime":"2025-09-17T00:00:00","userName":"Siddiq M."},{"reviewId":"6da577fc-bdc6-4ed6-9055-cb29b04bf1f0","range":0,"rating":5,"reply":"We are thrilled to hear you find us affordable and friendly! Thanks for the app feedback, Richard.","replyTime":"2025-09-16T13:22:00","review":"Very affordable and friendly. I really like the app.","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"Richard W."},{"reviewId":"db875813-3f81-457d-a26f-31379ce85788","range":0,"rating":4,"reply":"We sincerely appreciate your feedback and thank you for taking the time to share your experience. We're pleased to hear that you found our staff helpful during your move-in process, especially when you needed a larger unit. It's also great to know that you were satisfied with the cleanliness of our units and the condition of the doors. We always strive to maintain high standards in our facility. Regarding the rate increase after the promotional period, we understand your concern. If you have any further questions or concerns about our pricing structure, please don't hesitate to contact us directly. We value all our customers and are always here to address any issues.","replyTime":"2025-09-15T15:39:00","review":"Staff was nice enough, I had to get a bigger unit at move in and they helped without a fuss. Units were clean and doors weren't broken. My only gripe was that after 4 months their \"promotional rate\" expires, and they try to increase your monthly rate by almost 50%. I just moved my stuff to a different location rather than pay their increased price.","source":"Google","submissionTime":"2025-09-15T00:00:00","userName":"Dalton B."},{"reviewId":"e8ca4526-26ff-4c9a-b349-0c9fb29c0089","range":0,"rating":5,"reply":"We are thrilled to hear Yan and Cliff provided such great service! Thanks for the kind words, Thomas.","replyTime":"2025-09-05T08:53:00","review":"Yan and Cliff are super nice.","source":"Google","submissionTime":"2025-09-04T00:00:00","userName":"Thomas D."},{"reviewId":"84a5a867-69aa-4f73-adc1-af64666756ff","range":0,"rating":5,"reply":"We are delighted to hear about Yan's exceptional service! His understanding, helpfulness, and ability to listen and genuinely assist customers are qualities we highly value. We're honored that Yan's outstanding customer service was the deciding factor in your choice to store with us. Thank you for recognizing his efforts and for choosing ExtraSpace. We truly appreciate you taking the time to share your positive experience with us.","replyTime":"2025-09-04T09:28:00","review":"Yan truly is the best employee to have and that you want to do business with, he is beyond understanding and helpful as he listens to you like a conscious kind human who not just makes you feel heard but does his best to actually help you.. this man is why I chose ExtraSpace and the only reason I didn’t go with one cheaper and closer because this is the kind of person I want to work with and for as he needs to be in charge so that the service level/rating of any company he helps run will drastically increase as Yan knows how to help serve customers and is one of the people you meet that restores your faith in humanity!","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Casey (."},{"reviewId":"002d9474-f56d-4246-b1a1-3ba548994e2a","range":0,"rating":5,"reply":"We are utterly delighted to hear Cliff made your move out stress free! Thanks for sharing your grateful experience.","replyTime":"2025-08-26T10:31:00","review":"Cliff was SO HELPFUL!!! He really made the move out process stress free and easy. I walked in prepared for the worst and he was able to help me walk out relieved and grateful.","source":"Google","submissionTime":"2025-08-26T00:00:00","userName":"Jimena C."},{"reviewId":"6392ae24-47dc-4e40-ada6-aea0b784df6b","range":0,"rating":5,"reply":"We are utterly delighted to hear Cliff provided great service and found you the right solution at a good price!","replyTime":"2025-08-21T13:52:00","review":"Cliff is a great manager. I came to see how they operate, and to my surprise I got accommodated to what I really needed at a good price. I recommend it.","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Valentino C."},{"reviewId":"28f43a4c-e0cd-46f8-b465-31bcd81a15a0","range":0,"rating":5,"reply":"Thank you immensely for choosing us! Great to hear you got the online rate and enjoyed our friendly service.","replyTime":"2025-08-21T15:55:00","review":"Got the online rate. Very friendly.","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Camille C."},{"reviewId":"62653b7c-cc20-4653-b95c-79bb3c969c07","range":0,"rating":2,"reply":"We apologize for falling short. This refund situation is frustrating. Please contact us at (303) 371-0063 to resolve this.","replyTime":"2025-08-20T10:00:00","review":"I moved out less than 2 weeks after paying the monthly fee and they won't give me any refund for the remaining 2 weeks I paid for.","source":"Google","submissionTime":"2025-08-20T00:00:00","userName":"Nick G."},{"reviewId":"56a9324f-0a1a-4c51-8ab6-b30b1438f7fc","range":0,"rating":1,"reply":"We are sorry to hear about the windshield damage from the fallen beam. Please contact us at (303) 371-0063 to resolve this issue.","replyTime":"2025-08-20T10:21:00","review":"My car was stored in there and a wooden beam from the ceiling, with a nail in it, fell on my windshield, creating a crack in the windshield that required a repair.","source":"Google","submissionTime":"2025-08-20T00:00:00","userName":"Walt S."},{"reviewId":"a7f6607c-3e17-4037-afec-5507457ee787","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback! We're glad our team provided great customer service.","replyTime":"2025-08-18T12:41:00","review":"They do a great job with the customers.","source":"Google","submissionTime":"2025-08-18T00:00:00","userName":"Bryan W."},{"reviewId":"27128f72-85de-4fc4-8d72-b376fccb3157","range":0,"rating":5,"reply":"We are honored to hear about your wonderful experience! Thanks for recognizing our helpful and understanding team.","replyTime":"2025-08-18T16:35:00","review":"Wonderful customer service. Pleasant helpful and understanding","source":"Google","submissionTime":"2025-08-18T00:00:00","userName":"Rhonda P."},{"reviewId":"fcd571d0-e348-4775-bd45-0c5b95f6c57e","range":0,"rating":5,"reply":"We are overjoyed to hear about your excellent experience! Thanks for recognizing our team's great support and service.","replyTime":"2025-08-18T17:24:00","review":"The people at the storage space were a great support. The service and attention were excellent.”","source":"Google","submissionTime":"2025-08-18T00:00:00","userName":"sergio m."},{"reviewId":"4c341a0f-a5b7-45c5-a552-e960e1f3565d","range":0,"rating":5,"reply":"We greatly appreciate your feedback! So glad Yan provided awesome service. Thanks for choosing Extra Space Storage!","replyTime":"2025-08-11T14:04:00","review":"Yan was awesome!","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Eric S."},{"reviewId":"07452206-cc07-4ac1-a2a5-40fb41b6dc57","range":0,"rating":5,"reply":"Thank you immensely for the kind words about our office team! So glad they helped with billing and packages.","replyTime":"2025-08-04T16:50:00","review":"Office employees were excellent to work with. Helped me take care of billing as well as receiving some packages.","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Jeff T."},{"reviewId":"5a0c8cdb-540e-41ca-9fb6-a5c791419759","range":0,"rating":5,"reply":"We are thrilled to hear about your fast and easy experience! Thanks for the kind words about our service.","replyTime":"2025-08-02T10:39:00","review":"Fast, and easy service thank you so much Yawn.","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Natasha G."},{"reviewId":"8839238d-bb82-46a7-b9d1-4990b6620e50","range":0,"rating":5,"reply":"We are overjoyed to hear that you found our storage facility very affordable and easy to book and close out! Thank you for sharing your positive experience with us.","replyTime":"2025-07-30T15:53:00","review":"Very affordable and easy to book and close out!","source":"Google","submissionTime":"2025-07-30T00:00:00","userName":"Lehlia V."},{"reviewId":"6422d293-ad2f-4dda-9c24-3c68bfdac07b","range":0,"rating":5,"reply":"We are happy to hear you enjoyed our phone service!","replyTime":"2025-07-27T11:27:00","review":"Great on the phone customer service.  Nice to talk to a human in this day and age!","source":"Google","submissionTime":"2025-07-27T00:00:00","userName":"Robert G."},{"reviewId":"27e8f2af-90ca-4c8d-9c83-e198cbb71e0c","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! So glad Yan provided great service and clear communication.","replyTime":"2025-07-25T09:22:00","review":"Yan was great to work with and provided me with great service. He communicated clearly and helped me move into my storage space. Thanks again Yan!","source":"Google","submissionTime":"2025-07-24T00:00:00","userName":"Patrick B."},{"reviewId":"7cdc4789-2355-40e8-aee5-27689e84ed3e","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our helpful staff and clean, safe storage areas, Jason!","replyTime":"2025-07-17T17:45:00","review":"Very helpful staff. Areas are very clean. Storage are safe!!!. You can access digitally that's awesome.","source":"Google","submissionTime":"2025-07-17T00:00:00","userName":"Jason S."},{"reviewId":"672d2b9a-ea24-4f30-b999-fe61b6c1a26c","range":0,"rating":5,"reply":"We are delighted to hear about Cliff's helpful and friendly service! Thanks for recognizing his 10/10 work resolving your storage issues.","replyTime":"2025-06-18T07:59:00","review":"Cliff was really helpful and friendly, he help me resolve some issue had with the previous storage we where at, 10/10 service","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"Jeremiah V."},{"reviewId":"997f69d3-9399-47d7-8ea2-69bebafc98b7","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience with Cliff! Thank you for recommending his friendly and helpful service.","replyTime":"2025-06-18T07:59:00","review":"Cliff is absolutely wonderful to work with ! He helped us out in so many ways !  Highly recommend working with him !! Very friendly and outgoing !!","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"Frank G."},{"reviewId":"78d00e83-0bed-4b78-a28c-aef6afc3da4b","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Cliff! Thank you for recognizing his attention to detail and friendly service.","replyTime":"2025-06-18T07:59:00","review":"Cliff has been fantastic to work with\n\nGreat attention to detail and very friendly","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"Frank G."},{"reviewId":"0a8a9981-8e39-44f1-a096-8b1b24e000c1","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our location and quick service, Paul! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-17T07:48:00","review":"Great location and quick response and help from them when I was ready to end my rental.","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Paul"},{"reviewId":"4fcc1b2c-718c-455d-a0de-49c237479b42","range":0,"rating":5,"reply":"We are delighted to hear Yawn provided exceptional service. Their courtesy, knowledge and willingness to go above and beyond truly exemplifies our commitment to excellence.","replyTime":"2025-06-04T14:59:00","review":"Yawn was an amazing help.  Very courteous and knowledgeable.  Completely willing to go the extra mile to help.  Thank you","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"Chris S."},{"reviewId":"c140f566-6259-4d98-b7ea-792b6f7723ec","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thank you for highlighting our helpful manager, easy process, and competitive pricing.","replyTime":"2025-05-28T09:50:00","review":"Easy to going process! The manager easy so helpfull and kind! Good price too!","source":"Google","submissionTime":"2025-05-28T00:00:00","userName":"Miguel O."},{"reviewId":"6b7e1209-520e-46fe-b9da-8676a41647f0","range":0,"rating":5,"reply":"Your positive experience with Yan is greatly appreciated. Thank you for your feedback.","replyTime":"2025-05-07T11:48:00","review":"Yan was Excellent helping me find the right unit. Perfect prices & Clean facility. Highly recommend. Bless???","source":"Google","submissionTime":"2025-05-07T00:00:00","userName":"Karmony Y."},{"reviewId":"e6b0ed21-b98e-4f57-abe0-3692af41407d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Abram! We are thrilled to hear about your amazing service experience at Extra Space Storage.","replyTime":"2025-04-18T16:21:00","review":"Amazing service ! Great hospitality and super friendly !","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Abram"},{"reviewId":"b6fb2813-20dc-4d5d-8942-49dbbb8bc073","range":0,"rating":5,"reply":"We're thrilled to hear about your great experience at Extra Space Storage! Cliff is dedicated to helping customers like you.","replyTime":"2025-03-21T10:54:00","review":"Great service! Especially Cliff, he’ll work with you through any situation that may happen!","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Jorel A."},{"reviewId":"3b7187c6-8331-43f3-bebe-df36f9255c34","range":0,"rating":5,"reply":"Hi Doug, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 371-0063 or stop by the office if you need anything!\n","replyTime":"2023-03-17T13:05:00","review":"Great service and timely connections. Cliff is the best  person to work with.","source":"Google","submissionTime":"2025-03-09T00:00:00","userName":"Doug H."},{"reviewId":"0b697264-dfcd-4e9e-a8b9-8a83c4666b71","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We genuinely admire your kind words about our nice place and great customer service!","replyTime":"2025-02-19T07:57:00","review":"Nice place, customer service is also very good!","source":"Google","submissionTime":"2025-02-18T00:00:00","userName":"Beverly H."},{"reviewId":"c16d6d10-cb58-4bc7-8ccc-4761692bf792","range":0,"rating":5,"reply":"We're excited to hear you found the extra storage space you needed. Thank you for sharing!","replyTime":"2024-08-14T10:19:00","review":"So far it good just got my unit on July 30th I needed some extra storage space have way too much stuff that's why I got the storage locker","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Bruce S."},{"reviewId":"3db555ae-cd01-4faa-bf9f-921ba06f28f9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We appreciate your long-term support and are glad to hear that you are satisfied with our storage space.","replyTime":"2025-02-15T12:15:00","review":"Amazing storage space! I have been storing with them for over 15 years! No complaints, and they always help when we need it.","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"daniel s."},{"reviewId":"50a15baa-f45e-4db1-a32d-508bd76bada0","range":0,"rating":2,"reply":"Thank you for sharing your concerns. Please feel free to reach out to us at (303) 371-0063 to discuss this further.","replyTime":"2025-02-15T12:24:00","review":"Previously had an account in Indiana. Moved to Denver and received a quote of $45. Since i already had an account they just asked to update my phone and email NOT my address. When my rate went up to $90 i never was informed of this via updated email or phone number i was however apparently sent a letter via mail to an old address in Indiana which was never updated.\n\nWas planning a camping trip over the summer and went to my storage unit to grab some things over the weekend. I noticed everything had been disorganized. When i spoke to the office staffed they mentioned someone had broken into several units earlier that week. Again was i never notified of this by either email or phone number until after the fact. I was then moved to an indoor unit which apparently is more secure\n\n2 stars because this location is close to my downtown apartment and half the price of closer units. Only a 10 minute drive away","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Brandon A."},{"reviewId":"bf555eaa-3fa3-4f34-9acb-c7d62c413043","range":0,"rating":5,"reply":"Thanks for your positive feedback! We are honored to hear that you've enjoyed our customer service and that your belongings are safe and secure.","replyTime":"2025-02-15T12:40:00","review":"Yawn is great and I’ve enjoyed my customer service. It’s close to the airport in case I ever need to grab anything before a trip and my belongings are safe and secure.","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Backup"},{"reviewId":"1163f8ef-9c1d-4438-b82f-da5125da9965","range":0,"rating":4,"reply":"We are honored to have had the opportunity to assist you during your time at our Denver location. Thank you for sharing your experience with us. We're particularly pleased to hear that our manager, Cliff, has been fair and helpful throughout your stay. We appreciate your feedback and understand that you've faced some challenges during your time here. While we're sad to see you go, we respect your decision and wish you all the best in your future endeavors.","replyTime":"2025-02-15T14:40:00","review":"Been at the Denver location for sometime...I would only leave 2 stars if it wasn't for the Manager Cliff...Cliff has been very fair with me over the entire time I've been there...I've had some ups and downs... mostly downs...these last 4 years...he has always been fair and helpful..can't speak for the rest of the locations...but when I get my stuff out...I won't be a returning customer...to each there own...good luck...","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Bell"},{"reviewId":"a1afcdd8-c330-4641-a3d5-d6f4e39f0691","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with our professional staff and excellent customer service. Thank you for sharing your feedback!","replyTime":"2025-02-16T08:00:00","review":"Professional staff who work diligently to provide excellent customer service and maintain the location.","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Melisa G."},{"reviewId":"82c7d320-5cd0-4c60-af92-cdf202e24e45","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are thrilled to hear about your experience with Cliff at Extra Space Storage. Thank you for choosing us!","replyTime":"2025-02-08T12:03:00","review":"Cliff was great, super helpful, and knowledgeable. He really went the extra mile for us.  He is the reason we choose extra space over other storage facilities.","source":"Google","submissionTime":"2025-02-08T00:00:00","userName":"Andrea S."},{"reviewId":"56e0e2c9-c66e-47e6-b269-89e5bee4bdb4","range":0,"rating":1,"reply":"We sincerely apologize for the unsatisfactory experience you've had at our location. We take customer feedback very seriously and greatly appreciate you bringing these concerns to our attention. We understand your frustration regarding the safety issues, rent increases, and the interaction with our staff member. These are all important matters that we need to address promptly and thoroughly.\n\nRegarding the safety concerns you've raised, we want to assure you that the security of our customers and their belongings is our top priority. We will be thoroughly investigating the issues you've mentioned about unauthorized access and people staying in units. This includes reviewing our security protocols, checking all access points, and ensuring that our gates and doors are functioning correctly. We'll also be reviewing our security measures to ensure they are effective and properly maintained, which may involve upgrading our surveillance systems if necessary.\n\nWe understand your concerns about rent increases and the pricing discrepancies you've noticed. Our pricing strategy is designed to be fair and competitive, but we acknowledge that there may be inconsistencies that need to be addressed. We'd like to review your account in detail to better understand the situation and find a resolution that works for you. We will look into the specific circumstances of your rent increase and compare it with our current rates to ensure fairness and consistency.\n\nThe interaction you described with our staff member is not in line with our customer service standards. We expect all our employees to treat customers with respect and professionalism at all times, regardless of the situation. We will be addressing this internally to ensure it doesn't happen again. This will include additional training for our staff on proper customer communication and escalation procedures.\n\nWe would very much like to address these matters directly with you to ensure we can improve our service and resolve any ongoing problems. Our management team is committed to listening to your concerns and finding appropriate solutions. Please feel free to reach out to us at (303) 371-0063 to discuss your concerns in detail. We will ensure that you speak with a senior member of our team who can address all aspects of your experience comprehensively.\n\nWe are committed to providing a safe, satisfactory, and value-for-money storage experience for all our customers. Your feedback is invaluable in helping us identify areas where we need to improve, and we're taking your comments very seriously. We will be conducting a thorough review of our operations at this location to address the issues you've raised and implement necessary changes.\n\nThank you again for your detailed feedback. It truly helps us identify areas where we need to improve, and we're grateful for the opportunity to address these issues and regain your trust. We hope to have the chance to speak with you directly and demonstrate our commitment to resolving these matters to your satisfaction.","replyTime":"2025-01-07T08:41:00","review":"Let me start off with the fact that this is the most unsafe location I have used, and I've rented in several ESS locations around Denver. You can see in other reviews that units have been burglarized. Part of the issue is the area has a lot of homelessness. They rent units here and hang out in their units. I have come here in the evenings many times to find people sitting and even cooking inside units. On occasion you'll drive down one of the rows and see an open door on a unit get closed from the inside.  There is a walk through gate that is only supposed to open from the inside, but it doesn't swing closed. The homeless will leave it ajar for their buddies to come in.  The road in front will often have people living in their cars as well.  The facility is also extremely tight and difficult to maneuver around. I have a Superduty F250 and it's very difficult to get to my unit.\n\nSafety is only part of the issue.  I'm an over the road trucker who lives in my rig, so I store things I don't need with me. You always have to play the 'switch locations to get the online price' game when they get too high on rent.  They play games with the rent. You'll get the the online price and then after 2 or 3 months they'll slowly start raising your rent. After a few raises I just go online and rent at a different location and move.  This time, I've only been there 3 months and they've DOUBLED the rent. I was paying $43 a month for a 5X10 unit and got notice that they're raising it $83.  I went online to see what they're currently renting for and their web rate for the same unit is $41, less than I'm paying. I also went and drove around the place and they have no less than 18 storage units vacant. I wanted to speak to a regional manager about the rent game and other issues so I called the office and left a message requesting the regional manager contact me.\n\nI get a call back from Cliff, who tells me he's the location manager. I ask him how I get in touch with the regional manager and he asked my \"what do you need to speak to them for?\"  I told him that I wanted to speak to them about several things \"including the freaking rent going up again.\"  He became indignant, saying \"He doesn't handle that I do, and you have to go through me. And you can get as angry and upset as you want but rents go up.\" He was very belligerent and testy, and I told him I still wanted to speak to the regional. He replied, \"Well he's not going to help you, I'm the one who handles it, he's just going to pass it back to me, and if you want me to look into it I will, but I'm not going to let you bother him because he's busy.\" I said I don't understand why you're being aggressive but I don't appreciate the way you're behaving and I don't want to deal with you, you're being very rude and unprofessional. He then said you're the one being aggressive and saying the \"freaking rent.\" I said freaking isn't a cuss word, I wasn't speaking angrily, I'm from NY and we say freaking all the time. It's not a cuss word.  He said \"It's a cuss word to me, and I don't care where you're from, I've been around the world twice, and you can call the corporate number if you want.\"  I asked what's the regional managers name and he said \"I'm not going to give that to you. You can just call the number on the website.\"  I wasn't going to get anywhere talking to Cliff because she apparently is a very sensitive young lady.\n\nI hung up and called the toll free number on the website, but if you already have an account registered with your phone number it will recognize the number and reroute you back to the location office.  I had to use one of my business lines to get through to customer service. I let the lady know about my experience and she apologized, saying that is not their policy and Cliffs behavior is unprofessional and not how they treat customers. I agreed with her.  She said she would escalate the complaint to upper management, and I requested that I be called back.  I will update once I speak to someone at corporate as well as to the regional manager.","source":"Google","submissionTime":"2025-01-06T00:00:00","userName":"O S."},{"reviewId":"95d54040-67ca-41bf-8f9c-c915ce3e134e","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us. We are overjoyed to hear that our staff was friendly and the facility was well-organized.","replyTime":"2024-12-20T10:48:00","review":"Friendly staff. Great organization. Jan was very personable.","source":"Google","submissionTime":"2024-12-20T00:00:00","userName":"Jim O."},{"reviewId":"545d1e74-2f6e-453f-b109-78ef5ce5c89b","range":0,"rating":5,"reply":"We are thrilled to hear that you found our staff awesome and friendly, and the place very clean. Thank you for sharing your experience!","replyTime":"2024-12-20T09:13:00","review":"Thanks to all the staff they are awesome and friendly and the place is very clean  thank you","source":"Google","submissionTime":"2024-12-19T00:00:00","userName":"mireya l."},{"reviewId":"cdfde26a-891e-4328-8e6c-f9a127c2d767","range":0,"rating":5,"reply":"We're honored to have provided knowledgeable and personable service. Thank you for your feedback.","replyTime":"2024-12-15T10:34:00","review":"Person that helped us was very well knowledgeable about her job very personable.","source":"Google","submissionTime":"2024-12-15T00:00:00","userName":"Natalie C."},{"reviewId":"f0aca960-834c-40b2-ab5a-34869cb59b8f","range":0,"rating":5,"reply":"Hello, Derek. Thank you for the 5-star review! We're so happy Jay could help. Please call if you need anything!","replyTime":"2024-12-11T16:49:00","review":"Jay was really good she helped me out a lot and I'll come back to extra store anytime","source":"Google","submissionTime":"2024-12-11T00:00:00","userName":"Derek s."},{"reviewId":"03f498b3-ef85-4a0b-bca4-31ea39363377","range":0,"rating":5,"reply":"We genuinely admire your wonderful feedback. Thank you for recognizing our staff's great service, especially Jan's assistance.","replyTime":"2024-12-11T18:41:00","review":"I’ve been very happy with extra space storage and the great service that I’ve gotten from their staff. A particular shout out goes to Jan who helped me in a pinch tonight. Thank you!","source":"Google","submissionTime":"2024-12-11T00:00:00","userName":"Tripp W."},{"reviewId":"7ac1a6dc-3614-49b8-8713-0d2ed841db6b","range":0,"rating":5,"reply":"We are thrilled to hear about your great service experience with Cliff. Thank you for sharing your feedback!","replyTime":"2024-10-08T13:30:00","review":"Great service and quick setup with Cliff.","source":"Google","submissionTime":"2024-10-08T00:00:00","userName":"Melissa H."},{"reviewId":"bb78b8f8-72da-4a33-80dd-db283edfda0b","range":0,"rating":5,"reply":"We're honored to hear that Yan was very helpful and efficient during your rental experience. Thank you for choosing Extra Space Storage!","replyTime":"2024-10-05T14:36:00","review":"Yan is great! Very helpful and efficient great place to rent!","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"Daniel T."},{"reviewId":"89c6d46c-d2d4-4560-9edc-861393f9cfb4","range":0,"rating":5,"reply":"Thank you for your kind words, Majestik Genesis. We deeply cherish your feedback on Yan's excellent service.","replyTime":"2024-10-05T15:06:00","review":"Yan made moving in an Easy process. Very well educated with property","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"Majestik G."},{"reviewId":"aad91740-a7f9-4132-90c6-83707a290ffd","range":0,"rating":5,"reply":"We're grateful for your feedback. Thank you for reaching out.","replyTime":"2024-10-05T15:09:00","review":"Yawn was great","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"Patshay A."},{"reviewId":"a083578b-40c6-483e-99e1-2a80465d657c","range":0,"rating":5,"reply":"We are privileged to have served you, Lizeth! Thank you immensely for your kind words about Cliff and our service.","replyTime":"2024-10-02T07:41:00","review":"Great costumer service! Cliff is very Nice very helpful and friendly ?? storage unit is clean, overall loved the service, need  more workers like him everywhere!","source":"Google","submissionTime":"2024-10-01T00:00:00","userName":"Lizeth M."},{"reviewId":"57971e58-76e0-4aa7-b7ea-9a659654a7a4","range":0,"rating":5,"reply":"We're delighted to hear that Yawn was a big help and attentive to all of the problems you were having. Thank you for sharing your experience with us!","replyTime":"2024-09-22T13:09:00","review":"Yawn was a big help and attentive to all of the problems I was having. Thanks again!","source":"Google","submissionTime":"2024-09-22T00:00:00","userName":"Sydney W."},{"reviewId":"b953154b-2e93-47e5-b91b-08eb14679ec2","range":0,"rating":5,"reply":"We are happy to hear that Jan was incredibly helpful on your move-in day. Thank you for your feedback.","replyTime":"2024-09-21T14:33:00","review":"Jan was incredibly helpful on my move-in day. Was accommodating and explained all the leasing info in full.","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"Matthew H."},{"reviewId":"95cfd451-b041-410a-9de7-cb797bda0409","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.","replyTime":"2024-09-13T11:52:00","review":"Fast, professional and super nice service! 10/10!","source":"Google","submissionTime":"2024-09-13T00:00:00","userName":"Carlos R."},{"reviewId":"388288be-72e9-4d2f-aef1-8824b911d7c8","range":0,"rating":5,"reply":"We are privileged to have provided you with excellent customer service. Thank you for sharing your experience.","replyTime":"2024-08-30T09:04:00","review":"Excellent customer service. Helpful, friendly. Best storage unit and customer service I’ve received.","source":"Google","submissionTime":"2024-08-30T00:00:00","userName":"Skyler W."},{"reviewId":"1e6ec4c4-cb6a-40de-855a-381d36cbf9e2","range":0,"rating":5,"reply":"Hi Connor, thank you for your review. We're glad our team was very helpful. Don't hesitate to reach out at 888-STORAGE if you need anything!","replyTime":"2020-11-22T12:33:00","review":"Very convenient for my vehicle storage, and staff is super helpful and responsive.","source":"Google","submissionTime":"2024-08-12T00:00:00","userName":"Connor M."},{"reviewId":"46877b14-720a-46a1-ba69-4144927369c4","range":0,"rating":1,"reply":"Thank you for bringing this serious matter to our attention. We sincerely apologize for the experience you had at our facility. We understand how distressing a break-in can be, and we want to address your concerns properly. Please contact us directly at (303) 371-0063 so we can discuss this situation in more detail, gather additional information, and work towards a resolution. Your safety and satisfaction are important to us, and we want to ensure that we handle this appropriately.","replyTime":"2024-07-22T18:35:00","review":"Got a call 1 hour before they closed. My unit was broken into. When I showed up, he was securing multiple units by putting screws on the doors. The employee working didn't seem to care much. He just said \"what do you want to do? Move to another unit?\".\nI asked if a police report was filed. He told no, that's on you...","source":"Google","submissionTime":"2024-07-22T00:00:00","userName":"Larry S."},{"reviewId":"2da91b9b-fa0d-43bf-beb1-a0577a3cc86d","range":0,"rating":5,"reply":"Thank you immensely for your kind words, David! We're ecstatic to hear that you had a great experience at our Extra Space Storage location. Cliff will be thrilled to hear your feedback. Thank you!","replyTime":"2024-07-18T11:05:00","review":"Excellent location! Excellent service! The store manager is very friendly. Nice Job Cliff! Thank you!","source":"Google","submissionTime":"2024-07-18T00:00:00","userName":"David L."},{"reviewId":"61aac96f-643c-42f7-a50e-062ec3a5cfe1","range":0,"rating":1,"reply":"We take your feedback seriously and apologize for any inconvenience you may have experienced. The safety and security of our customers' belongings is our top priority, and we will address any concerns in the area promptly. Thank you for bringing this to our attention.","replyTime":"2024-07-10T07:53:00","review":"I gotta say the customer service was top notch very helpful and knowledgeable about their job,but I only recommend this place if you want to get you’re stuff ????????????????STOLEN!!!!!!????????????????????????STAY AWAY AT ALL COSTS!!!! very shady part of town a lot of CRACKTIVITIES going on around this place.","source":"Google","submissionTime":"2024-07-09T00:00:00","userName":"Jonathan D."},{"reviewId":"71701eb3-e455-4e85-b49f-66826c8ec875","range":0,"rating":5,"reply":"We genuinely admire your kind words, thank you for choosing Extra Space Storage.","replyTime":"2024-06-27T15:42:00","review":"Cliff is a good guy, appreciate the help.","source":"Google","submissionTime":"2024-06-27T00:00:00","userName":"Ragereapergaming"},{"reviewId":"d7adea35-1e8a-412c-b96c-5fd5525f70d8","range":0,"rating":5,"reply":"We are ecstatic to hear that Cliff was professional and informative during your reservation process. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-10T09:43:00","review":"Only the beginning, but Cliff was very professional and informative during reservation process.","source":"Google","submissionTime":"2024-06-10T00:00:00","userName":"Carrie C."},{"reviewId":"59e51c3f-3e94-45b5-a0eb-bb3777271102","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Cliff! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-08T08:23:00","review":"Cliff has amazing customer service skills such a great guy. The process went so smooth and easy…ask for Cliff and your process will be smooth too. Thank you Cliff??????","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"Earlene L."},{"reviewId":"b32b6c3e-651d-4fef-9c18-cdaa1d74077e","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on storing your vehicle with us. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-05T13:06:00","review":"Storing our vehicle with Extra Space storage was a great experience.  They were responsive and met my expectations.","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Ivette M."},{"reviewId":"6272d8cf-6211-428b-bd1e-362e446c4aae","range":0,"rating":5,"reply":"We greatly appreciate your 5-star review and are thrilled to hear that Yawn provided you with professional and helpful service. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-05T13:07:00","review":"Yawn gave me a professional service and educated me on how the whole system works. He was patient and very helpful. I give him my 5 star","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Herman B."},{"reviewId":"a5aa9a6c-f0fc-465e-a256-d8ce251528cc","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We are thrilled to hear that Yan provided you with excellent service and made the process easy for you. We appreciate your feedback and look forward to serving you again in the future.","replyTime":"2024-06-06T08:36:00","review":"Worked with Yan after making a reservation online. He reached out to me and guided me through the process. Explained how billing worked and was super helpful. I showed up a couple hours later. He had my lock ready, walked me out to my unit. Easiest process ever. 5star!!!","source":"Google","submissionTime":"2024-06-05T00:00:00","userName":"Jon K."},{"reviewId":"de81b017-bad6-40ee-b673-62269b600c85","range":0,"rating":5,"reply":"Your positive experience is incredibly valuable to us. We appreciate your feedback and are glad we could address your concerns about rate increases. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-24T15:53:00","review":"Excellent customer service, very responsive to rate increase concerns. Thank you!","source":"Google","submissionTime":"2024-05-24T00:00:00","userName":"Janée A."},{"reviewId":"f18aeb08-1957-41d7-9346-fe9d94685e22","range":0,"rating":5,"reply":"Hello Christian, thank you for your positive rating! We’re proud to serve our customers. Please let us know if you need any assistance or have any questions.","replyTime":"2021-02-04T15:01:00","review":"Always super helpful !!","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"Christian V."},{"reviewId":"8bfb9769-17f8-454c-836d-dbc64dd78afb","range":0,"rating":5,"reply":"Hi Laura, thank you for your review. We're glad Cliff was so helpful and efficient. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-05-13T11:49:00","review":"Cliff was so helpful and efficient. It was a breeze to rent.","source":"Google","submissionTime":"2024-05-13T00:00:00","userName":"Laura R."},{"reviewId":"b2c0ac69-65a8-4782-af03-8fae779f677c","range":0,"rating":5,"reply":"Hi Steve, we appreciate you taking the time to share your experience with us! We agree, our manager Cliff is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future! ","replyTime":"2023-08-18T17:22:00","review":"Got hammered by a notice of a near DOUBLING of our rent, BUT, thanks to the proactive manager of our facility, we are now paying just $1 more! So this is more of a five-star review for Cliff and those at Extra Space who agreed the rent doubling was ridiculous.","source":"Google","submissionTime":"2024-05-10T00:00:00","userName":"Steve O."},{"reviewId":"caf8701b-75a7-4718-a9e4-9350e68222d6","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Mike. We're glad Cliff has always taken very good care of you. If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2024-05-06T15:51:00","review":"I’ve been doing business with Extra Space Storage even before they owned it for over 20 years. Cliff is one of their most Valued lawyers, he’s always taken very good care of me and I wouldn’t go anywhere else","source":"Google","submissionTime":"2024-05-03T00:00:00","userName":"Mike"},{"reviewId":"7909267d-51b2-459c-ae9b-8578901b19cf","range":0,"rating":5,"reply":"Hi Julie, thank you for your review. We're glad Jan was so unbelievably helpful, graciously took you to your unit, and took the time to help show you how the lock worked. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-05-06T13:34:00","review":"This is my first time using a storage unit and Jan was soooo unbelievably helpful. She graciously took me to my unit and took the time to help show me how the lock worked. She made the experience seamless and again was really friendly. A breath of fresh air with her great customer service. Thanks Jan!!!","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Julie F."},{"reviewId":"6721a70e-457b-436a-803a-fbdc124f0a73","range":0,"rating":5,"reply":"We think Jan is great too! Thanks for the positive review, Ro. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  ","replyTime":"2024-05-06T11:16:00","review":"Jan was great a setting me up very sweet","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Ro W."},{"reviewId":"88b1bc15-b430-4672-9221-afcf93cbff13","range":0,"rating":5,"reply":"Hi Kim, thank you for your review. We're glad Cliff is amazing to work with and was kind, and professional. Feel free to reach out any time at 888-storage.  ","replyTime":"2024-04-05T13:07:00","review":"Cliff is amazing to work with!  I had a mix up with my account that was my fault & Cliff was kind, professional & worked with me to fix it.  Great business with great people are few & far between.  Use for your storage needs.","source":"Google","submissionTime":"2024-04-05T00:00:00","userName":"Kim K."},{"reviewId":"d7511546-7339-4b22-bc34-697accc1f1b6","range":0,"rating":5,"reply":"We think Cliff is great too! Thanks for the positive review, Dr. Doug. Feel free to reach out any time at 888-storage.  ","replyTime":"2024-03-11T16:34:00","review":"Love working with your representative Cliff here in Denver, he is the best, thank god.","source":"Google","submissionTime":"2024-03-10T00:00:00","userName":"Dr. D."},{"reviewId":"ffb78c6b-ec0b-4863-9839-2eb661d9930b","range":0,"rating":5,"reply":"Thank you for your kind words, Vernita. Security is our top priority and we appreciate that you have trusted us with your belongings! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-03-08T11:11:00","review":"I believe the storage place was nice and safe to keep my belongings. I had no problems.","source":"Google","submissionTime":"2024-03-08T00:00:00","userName":"Vernita D."},{"reviewId":"59a3cacb-85cc-4487-8d79-dfeae5a655b6","range":0,"rating":1,"reply":"We're sorry to hear this, Bryan. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further. ","replyTime":"2024-02-21T18:00:00","review":"management are very rude people..I hate anytime I have any interactions with these 2..I get yelled by them as they drive by in there trucks ..all they need now is bullhorn so to not get sore throats.. unprofessional.. unacceptable..down right wrong to speak to paying customers the way they do ..iam the reason they even have a job to begin with so maybe it's time to start looking for something better..drove by late last nite after gates were closed saw to people walking around at 2an with the drive thru gate wide open.. is the front walk thru gate witch doesn't lock ever going to get fixed..on top of being spoken to like a child there isn't much security either..look for something else if thinking if coming here..","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"bryan r."},{"reviewId":"c99e30ee-45f3-462a-b803-99dab4535f5d","range":0,"rating":5,"reply":"Hi, Jose. We appreciate your positive review. Please call (303) 371-0063 if you have any questions.","replyTime":"2024-02-06T11:11:00","review":"Two thumbs up","source":"Google","submissionTime":"2024-02-06T00:00:00","userName":"Jose G."},{"reviewId":"1baa0006-f8de-4040-b505-e5dde7c7d1db","range":0,"rating":5,"reply":"Thank you for the kind words, Fefe! We're committed to providing excellent customer service. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2024-02-06T10:38:00","review":"Great customer service!","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"Fefe N."},{"reviewId":"2ebfd5eb-da18-48d2-a1bf-1db7d62f7428","range":0,"rating":5,"reply":"Thank you for the kind words, Juan! We're committed to providing excellent customer service. Please call us at 888-storage if you need further assistance with your storage needs. \n","replyTime":"2024-02-06T10:51:00","review":"Great service","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"Juan M."},{"reviewId":"a93e6974-3a63-4335-a242-06e4f90ef063","range":0,"rating":5,"reply":"Thank you for the kind words, Jessie! We're committed to providing excellent customer service. We're so happy to hear we have your recommendation! Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  \n\n","replyTime":"2024-02-01T15:31:00","review":"Love going there always good customer service i will recommend people to go there","source":"Google","submissionTime":"2024-02-01T00:00:00","userName":"Jessie J."},{"reviewId":"054df8ad-558c-4460-973f-05d2ee97517d","range":0,"rating":5,"reply":"Hi Lexi, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2024-01-22T12:53:00","review":"Have only great things to say about this storage unit, especially this location. Staff are super friendly and extremely helpful. I had monthly automatic payments set up and the rate was increased by their corporate company, but I hadn’t happened to notice until I got a nice call from an employee named Ray, who informed me that she lowered my rate to make up for the fault of the uninformed corporate increase. Very kind.","source":"Google","submissionTime":"2024-01-22T00:00:00","userName":"Lexi J."},{"reviewId":"e0d73da5-73b0-4e70-893b-b1d28eb130ba","range":0,"rating":5,"reply":"Thank you for your kind words, Ryan. Security is our top priority and we appreciate that you have trusted us with your belongings! We think our team is great too! Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-01-19T10:47:00","review":"Fairly secure facility and great staff. They do a great job of helping out if you need anything","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"Ryan C."},{"reviewId":"2f1f95c1-c494-4c3e-be39-7b1f342c8212","range":0,"rating":5,"reply":"Hi Carmen, thank you for your review. We're glad Cliff and Arnold were super friendly and went right to the point. Give us a call at 888-STORAGE if you need any future assistance.   \n","replyTime":"2024-01-12T15:19:00","review":"Loved the first impression of the manager Cliff and Arnold super friendly went right to the point.Arnold answered all my questions was not Afraid to ask him anything, made me feel like I know him for the longest, loved his energy he provided to me, was really happy to have chosen this place for my belongings, clean place too which is a plus for me.","source":"Google","submissionTime":"2024-01-12T00:00:00","userName":"carmen h."},{"reviewId":"cca0de8a-f942-418a-982e-088394cb79a0","range":0,"rating":5,"reply":"Hi Kecia, thank you for your review. We're glad Rochelle has been most helpful in explaining the increase in your monthly rate and payment process and understands the struggle and explained it in a way that you couldn't even be mad. Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-01-05T08:37:00","review":"I spoke with Rochelle for the last couple days and she has been most helpful in explaining the increase in my monthly rate and payment process as far as 'grace periods'. She understands the struggle and explained it in a way that I couldn't even be mad however still disappointed but at least I understand. I like my Extra Space location. Everyone who I have dealt with has always been very professional and friendly in this difficult time of my life. Which is exactly what I need at the time seeing how I've NEVER had a need to entrust a storage facility to my things.","source":"Google","submissionTime":"2024-01-04T00:00:00","userName":"Kecia M."},{"reviewId":"617511fa-4981-4ec5-bd2e-c1c324866bee","range":0,"rating":5,"reply":"Thank you for the kind remarks, Edduin! We're so happy to hear we have your recommendation! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-12-14T08:12:00","review":"Recomended","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"Edduin E."},{"reviewId":"3c6301d5-6a1b-4b97-988a-163a01c68a74","range":0,"rating":5,"reply":"Hello D, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  \n","replyTime":"2023-12-09T11:54:00","review":"Friendly blonde lady in front desk","source":"Google","submissionTime":"2023-12-08T00:00:00","userName":"D J."},{"reviewId":"aa71c960-5610-49bb-8878-220fd2bfed63","range":0,"rating":5,"reply":"Thank you for the review, Gavin! We pride ourselves on having a friendly, accommodating staff and are so happy Cliff and Arnold were able to assist you! Please call us at 888-storage if you need anything.","replyTime":"2023-12-03T12:42:00","review":"Great guys! Cliff and Arnold are really amazing and care about you! I totally recommend renting from them!","source":"Google","submissionTime":"2023-12-03T00:00:00","userName":"Gavin M."},{"reviewId":"bbfe9e2f-2c3f-45cb-9397-9c79337e0726","range":0,"rating":5,"reply":"We're so excited to have you back at Extra Space Storage, Idalia. We are so glad you are satisfied with your rental rate! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-11-15T16:23:00","review":"This is the second time that I rent a storage with them,   the price is good and they are very kind with their service.","source":"Google","submissionTime":"2023-11-15T00:00:00","userName":"Idalia G."},{"reviewId":"62585c1c-0751-4756-b9aa-4a4624b21991","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Never been there","source":"Google","submissionTime":"2023-11-08T00:00:00","userName":"Bruce S."},{"reviewId":"8bb1382f-7b84-406a-b3b4-dc80c21054a1","range":0,"rating":5,"reply":"Hello, James, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2023-11-08T18:55:00","review":"Everything was smooth! Cliff made it a great moving day! TY!","source":"Google","submissionTime":"2023-11-07T00:00:00","userName":"James G."},{"reviewId":"10ddf523-fff6-4221-b39c-04e2cab7160f","range":0,"rating":5,"reply":"Hi Bryana, thank you for your review. We're glad Clif and Arnold have been easy to work with and very responsive in every way possible. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-10-25T08:55:00","review":"Personally clif and Arnold have been easy to work with and very responsive in every way possible all the way from Florida.! Thanks guys","source":"Google","submissionTime":"2023-10-24T00:00:00","userName":"Bryana F."},{"reviewId":"ec6fb35c-7262-4db0-b3a9-5ba78d007b0e","range":0,"rating":5,"reply":"We think Cliff is great too! Thanks for the positive review, Crystal. We're glad he gave you perfect information on the amount of space you needed for the amount of stuff you have and referred the best options. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-10-19T11:40:00","review":"Cliff was great he gave me perfect information on the amount of space I needed for the amount of stuff I have he referred the best options thanks cliff","source":"Google","submissionTime":"2023-10-19T00:00:00","userName":"Crystal a."},{"reviewId":"6d8891a0-2d08-43e4-8617-39a27a0b50e3","range":0,"rating":5,"reply":"Thank you, Kenneth! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (303) 371-0063 if anything comes up!","replyTime":"2023-10-11T17:19:00","review":"The representative at the counter took care of all of my needs was able to get me a storage unit with little delay. Even though multiple customers were coming in, she was able to give me individual attention and be courteous through the entire experience.","source":"Google","submissionTime":"2023-10-11T00:00:00","userName":"Kenneth P."},{"reviewId":"2d771a9d-fbc5-405e-845b-c30d0be8962c","range":0,"rating":5,"reply":"Lesley, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please email us at customerservice@extraspace.com if you need anything! \n ","replyTime":"2023-10-03T18:42:00","review":"These guys working in the office had the greatest attitudes despite being stuck in an oven...GET THESE GUYS SOME AIR CONDITIONING!!! Arnold and Cliff were so friendly and helpful. Thanks for the GREAT customer service!!!","source":"Google","submissionTime":"2023-10-03T00:00:00","userName":"Lesley M."},{"reviewId":"8e1b890f-6669-4765-a18c-af336a73f7eb","range":0,"rating":5,"reply":"Hi Ashley, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Arnold and Cliff! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-10-05T08:21:00","review":"Since renting at this extra storage after loosing our home, Cliff and Arnold have been so amazing!!! My husband and I have been between jobs and money has been so hard to come by! But rest assured these two gentlemen are always happy to help and we are blessed for that!!!  Thank you again Arnold and Cliff!! You make life easier!!!","source":"Google","submissionTime":"2023-09-30T00:00:00","userName":"Ashley R."},{"reviewId":"0d8f1b98-e90c-406b-bdcf-d09248e57f2c","range":0,"rating":5,"reply":"Hi Danielle, thanks so much for your review! We are thrilled to hear your experience was wonderful and straight forward. We're glad Arnold and Cliff were super friendly and welcoming. We are so glad you are satisfied with your rental rate! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-10-02T11:12:00","review":"I had a wonderful and straight forward experience upon calling and was actually texted directly by the Assistant Manager with all the information for the unit I needed. I met Arnold and Cliff inside the store and they were super friendly and welcoming. It makes all the difference when people have a smile and get personable and those two guys did just that. I also asked a handful of questions and made a return and was given all the information I needed quickly and efficiently! The prices here are also very competitive. I say this one is a go, if you’re wondering! ??","source":"Google","submissionTime":"2023-09-30T00:00:00","userName":"Danielle Z."},{"reviewId":"8bfd1687-e107-4dfa-aa36-1d56ad5092c0","range":0,"rating":5,"reply":"Hi Delta, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 371-0063 or stop by the office if you need anything!\n","replyTime":"2023-09-22T14:34:00","review":"Great service, great communication, and easy to work with. All around solid experience!","source":"Google","submissionTime":"2023-09-22T00:00:00","userName":"Delta F."},{"reviewId":"dc8b3c5a-7779-4cc2-8a4a-8ebfbc2bfd21","range":0,"rating":5,"reply":"Hola, Jesus. Nos alegra que nuestro equipo es muy servisial y amable. Llámenos al 888-STORAGE si necesita ayuda en el futuro.","replyTime":"2023-09-05T09:17:00","review":"Muy servisial y amable","source":"Google","submissionTime":"2023-09-05T00:00:00","userName":"Jesus M."},{"reviewId":"0fcd5bd7-d58a-4ba0-af6c-3169fcfae53c","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Ben! We think the owner is great too! Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-09-05T13:46:00","review":"I've been using this facility for about 3 years. Everything has been great and the owner is amazing! I highly recommend this facility.","source":"Google","submissionTime":"2023-09-05T00:00:00","userName":"Ben M."},{"reviewId":"e65fbc85-281c-4270-8ea2-5a458ef8739d","range":0,"rating":5,"reply":"Hi Brenda, thank you for your review. We're glad Arnold was very sweet and helpful. We're committed to providing excellent customer service. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-09-04T09:05:00","review":"Arnold was very sweet and helpful. He helped us rent a storage space out quickly and efficiently. Great customer service","source":"Google","submissionTime":"2023-09-03T00:00:00","userName":"Brenda M."},{"reviewId":"e6a72f39-7478-4a63-b7a5-c0391857ad65","range":0,"rating":5,"reply":"Thanks, A'jean! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Call us at 888-storage if you have any questions or need assistance with your rental! ","replyTime":"2023-09-01T18:45:00","review":"Best experience with customer service since the start of the pandemic!!! They were nice and helpful took me around to make sure I got the right size unit and even hooked me up with a lock! Great price and good people!","source":"Google","submissionTime":"2023-09-01T00:00:00","userName":"A'jean F."},{"reviewId":"c79791df-6d89-415e-9054-53c3d74a6be7","range":0,"rating":5,"reply":"Hello, Andrew. Thank you for the review. We're so glad Arnold could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-08-26T10:49:00","review":"Arnold was VERY helpful and made the booking process easy. Would recommend.","source":"Google","submissionTime":"2023-08-26T00:00:00","userName":"Andrew C."},{"reviewId":"757a76b1-6545-4cd9-9a88-a8d13077d45c","range":0,"rating":5,"reply":"Thank you for the kind remarks, Maira! We're so happy to hear we have your recommendation! Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.","replyTime":"2023-08-08T18:15:00","review":"The best storage ever! Very nice customer service. I got what I need. Thank you so much to assistant store manager Arnold Andrade, really appreciate your help.\n\nI recommend Extra space  storage. Very cheap too ??","source":"Google","submissionTime":"2023-08-08T00:00:00","userName":"Maira B."},{"reviewId":"4a386d91-d87d-439d-b74a-286f386e17d8","range":0,"rating":5,"reply":"Hi Anahelly, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 371-0063 or stop by the office if you need anything!\n","replyTime":"2023-08-05T09:58:00","review":"The manager there is such an amazing person! best experience hands down. I would recommend this location!!! I’m excited to start storing my things here and i’m comfortable in doing so.","source":"Google","submissionTime":"2023-08-04T00:00:00","userName":"Anahelly G."},{"reviewId":"23e90690-75c4-4930-b7fc-e4b1c9d3e422","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Phillip. We would love to learn more about your experience so we can improve! Please feel free to give us a call at 888-storage to provide more details.","replyTime":"2023-07-03T06:26:00","review":"Store \"manager\" likes to harass paying customers. Then the website and phone number just give you the cyber runaround. Oh, and your \"internet price\" is going to expire in 3 months.","source":"Google","submissionTime":"2023-07-29T00:00:00","userName":"Phillip M."},{"reviewId":"b5c2f383-9209-424f-8643-5954a30429da","range":0,"rating":5,"reply":"Thank you for your feedback, Anndrea! Providing renters with clean and secure facilities is our top priority. We're glad our team was very friendly and responsive to any questions you ever had. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-07-28T08:49:00","review":"This facility is great and clean. The safety of my unit and things inside was never a worry. The staff was very friendly and responsive with any questions I ever had.","source":"Google","submissionTime":"2023-07-27T00:00:00","userName":"Anndrea M."},{"reviewId":"74795a6e-9f6a-44f1-994b-71c19948de5c","range":0,"rating":5,"reply":"We think Cliff is great too! Thanks for the positive review, Drew. We're glad he’s helped you so many times. We're committed to providing excellent customer service. Our system assesses rates to see if customers are at or close to market value on their units. Occasionally after this process, customers will get a rate increase to bring them closer to market value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.\n","replyTime":"2023-06-30T16:10:00","review":"Cliff that runs the place is the best.  He’s helped me so many times.  Beyond the best customer service.  The prices have gone up unfortunately and I’ve thought about leaving but I know no where else will have another Cliff.","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Drew R."},{"reviewId":"cb0213d5-2b1e-40d6-8877-621e61976637","range":0,"rating":5,"reply":"Thank you for the excellent rating, Eric. We are glad Cliff was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-06-24T13:52:00","review":"Cliff responed within minutes of my request. Impressive!","source":"Google","submissionTime":"2023-06-24T00:00:00","userName":"Eric S."},{"reviewId":"672abfa5-7be7-4ff4-96d3-57504945f6ee","range":0,"rating":5,"reply":"Thank you for your kind words, Bruce. Security is our top priority and we appreciate that you have trusted us with your belongings! We're glad Arnold was extremely helpful in showing you your different options and communicating insurance, hours, and using the app to easily get in and out. Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-06-22T10:38:00","review":"Got a great deal on a unit at the 40th Ave location. Feels like a secure location in an industrial area of Denver. Arnold was extremely helpful showing me my different options and communicating insurance, hours and using the app to easily get in and out. Everything I’ve experienced so far shows a well run, organized operation.","source":"Google","submissionTime":"2023-06-22T00:00:00","userName":"Bruce S."},{"reviewId":"72dcf077-3bff-4d5b-adc4-b97172cd2a14","range":0,"rating":5,"reply":"Thanks, Carson! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-06-11T08:16:00","review":"Big shout out to Arnold! He’s super helpful and walked me through everything I needed to know as a first time renter","source":"Google","submissionTime":"2023-06-10T00:00:00","userName":"Carson L."},{"reviewId":"8f9144b0-e9ef-45dc-85b6-7d8360e5e5a2","range":0,"rating":5,"reply":"Hi Federico, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Arnold! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-06-10T11:52:00","review":"Arnold was very attentive and made the check in a great experience was very helpful with all my questions","source":"Google","submissionTime":"2023-06-09T00:00:00","userName":"Federico D."},{"reviewId":"45987f78-abc6-4a34-a3a8-4524daa8fbe0","range":0,"rating":5,"reply":"Kizzy, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Feel free to stop by the office if you need anything! ","replyTime":"2023-05-30T13:07:00","review":"Super easy to work with and very reasonable prices. Great communication from Cliff!","source":"Google","submissionTime":"2023-05-30T00:00:00","userName":"Kizzy M."},{"reviewId":"04a8b54e-5e58-411c-9155-b71816eb873d","range":0,"rating":4,"reply":"Hi Deborah!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (303) 371-0063 or stop by the facility! ","replyTime":"2023-05-04T18:55:00","review":"The customer service was great!","source":"Google","submissionTime":"2023-05-04T00:00:00","userName":"Deborah H."},{"reviewId":"bb3193cb-5a75-4301-b9a0-ee71856a626e","range":0,"rating":5,"reply":"Thank you for the kind words, Eddie. We're glad Cliff and Arnold were able to take care of your storage needs! Our team is here to serve you, so give us a call at (303) 371-0063 if you need any future assistance.\n","replyTime":"2023-05-03T09:25:00","review":"Cliff (Store Manager) and Arnold (Assistant Manager) have been exceptional in supporting me with my storage needs. Great communication and always pleasant\nto speak with.\nI would highly recommend there services and thank them for their support and professionalism.\n\nEddie Cespedes","source":"Google","submissionTime":"2023-05-03T00:00:00","userName":"Eddie C."},{"reviewId":"976383bb-1ef0-4777-93d8-c6fbfaabe216","range":0,"rating":5,"reply":"Hi Ellie, thank you for recommending us. We're glad Cliff and Arnold have been so helpful and welcoming! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-04-27T13:49:00","review":"Cliff and Arnold have been so helpful and welcoming! I just started a unit rental and they have made the process very easy and I can’t thank them enough for taking the time to walk me through everything. Can’t recommend them enough.","source":"Google","submissionTime":"2023-04-27T00:00:00","userName":"ellie l."},{"reviewId":"047b5094-cef7-4297-87e4-f170c426c787","range":0,"rating":5,"reply":"Thank you for the kind words, Dave! We're committed to providing excellent customer service. \n","replyTime":"2023-04-10T10:12:00","review":"Excellent Service","source":"Google","submissionTime":"2023-04-10T00:00:00","userName":"Dave G."},{"reviewId":"f6cdf0e9-2468-4df8-a79d-c8b96eba0fab","range":0,"rating":3,"reply":"We're sorry to hear this, Joseph. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you? ","replyTime":"2023-04-08T15:30:00","review":"I had 2 units and a space .. they continued to raise rent after 3 years I got rid of one and getting ready to leave second... in the beginning the rent increase was minimal but last 6 months rent continued to go up almost double\nI have other units in other facilities that not a chain I have 3 units there costing less the 2 of the r same size ...they had a opening so I took them","source":"Google","submissionTime":"2023-04-08T00:00:00","userName":"Joseph J."},{"reviewId":"353cf4db-e2ff-484b-b548-73c68d82a4a8","range":0,"rating":5,"reply":"Thank you, Deborah. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2023-04-06T08:44:00","review":"Every one was very helpful and kind especially when I couldn't get the gate code to work for me.","source":"Google","submissionTime":"2023-04-05T00:00:00","userName":"Deborah H."},{"reviewId":"f9b21dd8-d0d0-44bd-8725-90d84719e967","range":0,"rating":5,"reply":"Hi Kristina, thank you for your review. We're glad Cliff was very informative and clear about the pricing, rules, and expectations. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-03-27T11:43:00","review":"Cliff was very informative and clear about the pricing, rules, and expectations. No BS! Looking forward to renting a storage unit here! Thanks again Cliff!","source":"Google","submissionTime":"2023-03-27T00:00:00","userName":"Kristina K."},{"reviewId":"d0da87e5-7949-457e-834c-91ace3ca98a8","range":0,"rating":5,"reply":"Hi Doug, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 371-0063 or stop by the office if you need anything!\n","replyTime":"2023-03-17T12:56:00","review":"Great service and timely connections","source":"Google","submissionTime":"2023-03-17T00:00:00","userName":"Doug H."},{"reviewId":"6b7ccf9c-e231-4f72-8484-c5ea396b3b4b","range":0,"rating":5,"reply":"We think our employee is great too! Thanks for the positive review, Sean. Feel free to stop by the office if you need anything! ","replyTime":"2023-03-08T15:04:00","review":"This extra space and especially the gentleman who helped us rent the unit is the absolute shiiite. I feel terrible I can't remember dudes name but if the world could follow his lead, or his vibe, or his instruction, whatever you call it but if so  we'd all be living in a better place. Do like dude do don't be a POS.","source":"Google","submissionTime":"2023-03-08T00:00:00","userName":"Sean B."},{"reviewId":"f95e104e-cd7a-407f-8fc9-9178fdac349a","range":0,"rating":5,"reply":"Hi Francis, thanks so much for your review! We are thrilled to hear your experience with Michelle was positive and are always here to help with your storage needs! Give us a call at (303) 371-0063 or stop by the office if you need anything!\n","replyTime":"2023-02-08T17:33:00","review":"Great experience... easy check in... Michelle was a pleasure to work with...a true professional in every sense of the word!","source":"Google","submissionTime":"2023-02-08T00:00:00","userName":"Francis L."},{"reviewId":"db33eb22-8097-40f6-8d4f-d134b4896754","range":0,"rating":5,"reply":"Hello, Tarin. Thank you for the review. We're so glad Michelle could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-02-09T09:14:00","review":"Michelle went above and beyond to help me with any questions or concerns. She was very kind and attentive. Great customer service all around.","source":"Google","submissionTime":"2023-02-08T00:00:00","userName":"Tarin H."},{"reviewId":"9f1e8647-b175-4179-9bcd-958805593a9b","range":0,"rating":5,"reply":"Thanks Craig! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!  Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2023-02-03T16:53:00","review":"Cliff is great. The place is clean, convenient, and easy to use.","source":"Google","submissionTime":"2023-02-02T00:00:00","userName":"Craig M."},{"reviewId":"d304e3e9-5a8c-4285-8804-7061838a01b5","range":0,"rating":5,"reply":"Hi Boscoe, thank you for your review. We're glad Jan was able to help! Stop by our office if you need anything in the future! \n","replyTime":"2022-12-04T09:49:00","review":"Jan was exceptionally helpful","source":"Google","submissionTime":"2022-12-03T00:00:00","userName":"Boscoe L."},{"reviewId":"7863ed6a-3c71-42e3-b0bf-b0fd64667181","range":0,"rating":5,"reply":"Daniel, we are so happy to hear that Harley could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage!\n","replyTime":"2022-11-29T11:10:00","review":"Definitely nice definitely friendly definitely convenient five stars I forgot to say cliff is the man all day I told the guy I needed a storage for my  Harley and he delivered thank you guys best price In Denver Colorado","source":"Google","submissionTime":"2022-11-28T00:00:00","userName":"Daniel L."},{"reviewId":"3e8415dd-6c2a-49b6-9e02-a8300707645d","range":0,"rating":5,"reply":"Thank you for the kind words, Gail! We're committed to providing excellent customer service. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2022-02-27T08:34:00","review":"I was ready to start moving out of our storage unit this weekend, after being notified that the monthly fee would be raised considerably. I even had a new unit reserved at another facility. I called and spoke to the manager and he asked me to wait until he spoke to the company. As a result,  he solved the problem and was a true professional. What wonderful customer service. Because of his quick and thorough attention, I will remain a customer.","source":"Google","submissionTime":"2022-10-29T00:00:00","userName":"Gail H."},{"reviewId":"5ee52b65-81ac-45c6-8050-0f9f136e1af4","range":0,"rating":5,"reply":"Hi Vlad, thank you for your review. We're glad Mark helped you to get storage. We are thrilled to hear your experience was great. As always stop by the office or call us at 888-storage if you need anything.  ","replyTime":"2022-10-26T12:48:00","review":"Mark helped me to get a storage  very great experience and low prices","source":"Google","submissionTime":"2022-10-26T00:00:00","userName":"Vlad N."},{"reviewId":"d011ddd3-3cde-44c7-9054-cd75771b0ecd","range":0,"rating":5,"reply":"Hi Janel, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Stop by our office if you need anything in the future! ","replyTime":"2022-10-21T09:24:00","review":"Facility was very clean. Staff was very helpful","source":"Google","submissionTime":"2022-10-21T00:00:00","userName":"Janel M."},{"reviewId":"55bf9531-5383-462d-b194-dc0d20b6e366","range":0,"rating":5,"reply":"Hi Amy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (303) 371-0063 or stop by the facility! ","replyTime":"2022-10-08T13:50:00","review":"This Extra space Storage.\nHas been  a wonderful experience they are very helpful and friendly.  Thanks Clifford.","source":"Google","submissionTime":"2022-10-08T00:00:00","userName":"amy w."},{"reviewId":"c1e40d33-c4e1-4de5-9014-94fe1b0f248b","range":0,"rating":5,"reply":"Thanks, Christina! We're so happy you had a positive experience with Extra Space Storage. Don't hesitate to contact us at 888-storage if you need anything!? ","replyTime":"2022-10-02T14:16:00","review":"Good service, easy going administration","source":"Google","submissionTime":"2022-10-02T00:00:00","userName":"Christina V."},{"reviewId":"0630445e-992d-49f8-b4da-036bcf347c3e","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Lewis! We're glad Cliff Edwards is always good for a wave or a greeting no matter how busy he is. We are thrilled to hear your experience was great. Thanks for recommending Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2022-10-02T09:34:00","review":"I have had a storage space at the 40th ave and Peoria facility for nearly two years now. Several months after I obtained the storage space Cliff Edwards became the facility manager. We immediately had common ground due to both of us having served in US Military. He is always good for a wave or a greeting no matter how busy he is. I really appreciated his attention to detail when it came to due dates for payments as I am not good with remembering when I need to pay. Many times his friendly reminders saved me from having to deal with late charges and or lockouts. We have had several conversations about our military careers and I would consider him to be a friend. Recently I had some issues with getting behind and he was helpful and informative with possibilities that would solve the problem. And just this last month I had a billing issue come up and one phone call to Cliff solved my issue in less then a day. I would recommend and in fact encourage that if your looking for a storage space choose this facility. The manager has created a great experience with his professional manner and friendly service.   With respect, Lewis Sprowl sp# 2029","source":"Google","submissionTime":"2022-10-01T00:00:00","userName":"Lewis S."},{"reviewId":"9c8e4b73-d51c-4335-a94f-01c10c82be94","range":0,"rating":5,"reply":"We think Cliff is great too! Thanks for recommending us, Elizabeth. We're glad he makes sure to take care of the facility while providing excellent customer service, is very professional, and is knowledgeable. As always stop by the office or call us on 888-storage if you need anything.  ","replyTime":"2022-09-18T07:20:00","review":"Cliff is wonderful as he makes sure to take care of the facility while providing excellent customer service. He is very professional and knowledgeable. I highly recommend renting from here as he really cares about your storage needs. Thank you!","source":"Google","submissionTime":"2022-09-17T00:00:00","userName":"Elizabeth H."},{"reviewId":"9144a253-e9e0-44ea-b1e0-672ec57b8dcf","range":0,"rating":5,"reply":"We think Cliff is great too! Thanks for the positive review, Michael. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-02-06T09:49:00","review":"Cliff is a great manager and truly cares for his customers. I have been renting at this storage since 2015 and he is the best I have seen thus far.","source":"Google","submissionTime":"2022-09-13T00:00:00","userName":"Michael B."},{"reviewId":"7b531d38-f718-46b7-b75f-9b0d0d7fe268","range":0,"rating":5,"reply":"Hello, Sarah. Thank you for the review. We're so glad Cliff could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-08-23T16:02:00","review":"The staff really went above & beyond to help me when I had any issues. I’m so grateful! Thanks Cliff!","source":"Google","submissionTime":"2022-08-23T00:00:00","userName":"Sarah S."},{"reviewId":"0c136abc-a57f-441d-9a37-84c0621cb88f","range":0,"rating":5,"reply":"Thanks for the awesome review, Velvet! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2022-08-20T10:05:00","review":"I Love this Storage Corp, Very Friendly and Customer Service is always Amazing, if you want the experience that I have all the time Choose Extra Space Storage. You will not be dissatisfied promise. All smiles this way","source":"Google","submissionTime":"2022-08-20T00:00:00","userName":"Velvet F."},{"reviewId":"bbc2f07e-d9e5-498d-be89-8b57b03323e4","range":0,"rating":5,"reply":"Thank you for the kind words, Belton! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE. \n","replyTime":"2021-02-13T17:49:00","review":"VERY HAPPY every time I to my storage unit and with the customer service I received…….. Thank You.","source":"Google","submissionTime":"2022-08-12T00:00:00","userName":"Belton G."},{"reviewId":"114ccdff-0bd8-4bdc-a830-1a2efcb5970d","range":0,"rating":5,"reply":"Thank you, Alan, for the great rating! It's wonderful to hear you had a positive experience with us. We are here to assist you with any further storage needs! Give us a call at (303) 371-0063 if anything comes up.","replyTime":"2022-08-10T10:21:00","review":"Great experience, really easy to rent, I don't have to go there for rent, and all it's clear.\n\nReally good attention and so fast, just recommend ??","source":"Google","submissionTime":"2022-08-10T00:00:00","userName":"Alan B."},{"reviewId":"263b8df9-9245-4d76-a647-5a768e106a0e","range":0,"rating":5,"reply":"Hi Mrz, thanks so much for your review! We are thrilled to hear your experience with Cliff was positive and that he was helpful and sweet. We are always here to help with your storage needs! Give us a call at (303) 371-0063 or stop by the office if you need anything.\n","replyTime":"2022-08-03T12:24:00","review":"Cliff was absolutely AMAZING!! I’ve rented a few storage units from other places and I used to work for public storage. He was so very helpful and so sweet! He made this experience one to remember and I would refer this storage place and cliff to everyone!! Thanks cliff for being so awesome!!","source":"Google","submissionTime":"2022-08-02T00:00:00","userName":"Mrz R."},{"reviewId":"04847e54-f4e1-4783-b9c0-763668b04f7b","range":0,"rating":5,"reply":"Hi Kristen, thank you for your review. We're glad Cliff is always a pleasure to interact with and very accommodating when you need a larger space. Please stop by the office or give us a call at 888-STORAGE.  \n","replyTime":"2022-07-31T07:14:00","review":"Cliff is always a pleasure to interact with and very accommodating when I needed a larger space.  It’s not everyday that you come across someone who is so personable with their customers.","source":"Google","submissionTime":"2022-07-30T00:00:00","userName":"Kristen B."},{"reviewId":"4d9f1190-e47f-4cbb-8f74-be06a2dffc8e","range":0,"rating":5,"reply":"Hi Tiffany, thank you for your review. We're glad Liz went above and beyond to help you. Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-07-27T17:51:00","review":"Liz went above and beyond to help me in the emergency situation","source":"Google","submissionTime":"2022-07-27T00:00:00","userName":"tiffany w."},{"reviewId":"43901128-5f5a-4d7f-b643-f67b467872d5","range":0,"rating":5,"reply":"Gracias por elegir a Extra Space Storage, Leticia Rivas. ¡Estamos aquí para ayudarle, si usted tiene alguna duda o si necesita ayuda con su arrendamiento! ¡Por favor llámenos al (303) 371-0063 , si tiene cualquier pregunta!","replyTime":"2022-07-08T18:00:00","review":"Un espacio muy limpio y seguro ??","source":"Google","submissionTime":"2022-07-08T00:00:00","userName":"Leticia R."},{"reviewId":"1a00fe64-8862-4295-88c0-4f9710f9a5ad","range":0,"rating":5,"reply":"Thank you for the kind words, Hatter! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-07-07T09:18:00","review":"Besr service ever","source":"Google","submissionTime":"2022-07-06T00:00:00","userName":"Hatter M."},{"reviewId":"fe476902-2f41-408e-b9b6-6568a58f367c","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Pearlene. We're glad our team is very helpful, very kind, and they work with you. Thanks for recommending Extra Space Storage! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-04-27T18:23:00","review":"I have been with this extra space storage  for over four years and the staff is very helpful very kind and they work with you I came across really hard times and they could have just took my stuff and auctioned it off but  they contact me and help me work out a plan and I think they went over and beyond  so help me save my stuff  I will go back to them again and I would recommend them to anyone","source":"Google","submissionTime":"2022-04-27T00:00:00","userName":"Pearlene A."},{"reviewId":"25f7076c-4e85-45fe-8c90-adc571dd1922","range":0,"rating":5,"reply":"We're happy you had a great experience, Ted! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ","replyTime":"2022-02-17T11:58:00","review":"Its always a  pleasure doing business  with you","source":"Google","submissionTime":"2022-04-21T00:00:00","userName":"Ted M."},{"reviewId":"e87be5fc-4880-4a27-ace3-eccd09951117","range":0,"rating":5,"reply":"Thank you for your kind words, Shihan. Security is our top priority and we appreciate that you have trusted us with your belongings! Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-03-15T12:06:00","review":"Safe, secure, simple. The local staff are much more helpful than the customer support at corporate.","source":"Google","submissionTime":"2022-03-15T00:00:00","userName":"Shihan Q."},{"reviewId":"14463984-6817-49f8-bb6f-24d64536320f","range":0,"rating":5,"reply":"Thank you, Marquist Spencer. We're glad we were able to assist you with your storage needs. We are glad to know our team was inviting, professional, and relatable and that our property was as clean. We are grateful for your kind words! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.\n","replyTime":"2022-01-30T11:03:00","review":"This location was clean, from the leasing office, to the bathrooms and even the storage units themselves. After taking a tour and speaking with the manager, whom was inviting, professional and relatable, I would highly recommend this establishment.\nBe forearmed: pricing is based on location and, although the rates are reasonable, other locations may be less expensive and have more units available to rent. However, if you want courteous staff, 24 hour access and an overall excellent experience, choose StorQuest on 40th.\n\nYou'll be glad you did.\n\n?????????? absolutely top notch and the epitomy of classy service.","source":"Google","submissionTime":"2022-02-01T00:00:00","userName":"Marquist S."},{"reviewId":"9d690de7-9e7f-4310-b7b1-2eb0c7bf963f","range":0,"rating":3,"reply":"Dee, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with Cliff did not reflect that. We value your comments and will use them to make improvements in the future. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2022-01-26T18:37:00","review":"I like the storage but the manager will move you out In the computer two days after your bill is due which is not supposed to happen but it was done to me this almost made me move all my belongings out of there because I can't trust the manager there bring Jamie back cliff sucks","source":"Google","submissionTime":"2022-01-26T00:00:00","userName":"Dee M."},{"reviewId":"d09c13bf-a863-43a2-96f6-1b1c4d4f0d1a","range":0,"rating":4,"reply":"Hi Adam, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. We'll be sure to review your feedback. Please give us a call at 888-storage if you need further assistance with your storage needs.","replyTime":"2021-12-02T18:01:00","review":"Clean but gate didn't work properly and my code constantly doesn't work. The manager isn't very nice and is pretty, son left a chip bag and he wanted me to drive from Bennett to Denver's to pick it up....uh sir how about you pick that gate up so we can access our belongings","source":"Google","submissionTime":"2021-12-02T00:00:00","userName":"Adam A."},{"reviewId":"5e11bbcd-855c-4605-82be-caa49f0735ad","range":0,"rating":5,"reply":"Thank you for the kind words, Ganon. We're glad Cliff was able to help! Our team is here to serve you, so give us a call at (303) 371-0063 if you need any future assistance.\n","replyTime":"2021-01-28T10:50:00","review":"Cliff with  extra space storage on 40th ave. Was extremely helpful. I cant thank him enough for helping me out with my situation. I highly recommend this storage facility.","source":"Google","submissionTime":"2021-11-21T00:00:00","userName":"Ganon B."},{"reviewId":"8afaa484-e493-4720-abd8-76717e75049f","range":0,"rating":5,"reply":"Thanks for the awesome review, Mitch! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We are here to help with any other storage needs at 888-storage.","replyTime":"2021-11-13T13:15:00","review":"The manager at this location is all about customer service. He quickly and professionally resolved a request for a key and lock after my keys were stolen along with my car from my house.","source":"Google","submissionTime":"2021-11-12T00:00:00","userName":"Mitch D."},{"reviewId":"3b81467d-de8f-4eee-b975-a99d3042cefd","range":0,"rating":5,"reply":"Thanks for the awesome review, Samantha! We work hard to meet the expectations of our customers, and we're happy to hear Cliff could meet your needs! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-11-02T18:19:00","review":"First time here. Such a friendly guy behind the counter named Cliff. Even though the system was acting wonky it stalled us enough time to have such a great conversation. Good luck on your new house!!! Let's go Brandon! ??","source":"Google","submissionTime":"2021-11-01T00:00:00","userName":"Samantha B."},{"reviewId":"7283606a-0201-4282-812c-d46cfdad407a","range":0,"rating":5,"reply":"Thank you for taking the time to leave us a rating, Jim! Please contact us at (303) 371-0063 with any specific details that could help us improve your experience in the future.","replyTime":"2019-12-22T08:09:00","review":"Staff has been very helpful ??","source":"Google","submissionTime":"2021-10-30T00:00:00","userName":"Jim L."},{"reviewId":"2f2c15fb-fbb2-4fa9-89bf-21067042d35f","range":0,"rating":5,"reply":"Thank you for the kind words, Adam. We're glad Jamie was able to help! Our team is here to serve you, so give us a call at (303) 371-0063 if you need any future assistance.\n","replyTime":"2021-10-15T14:19:00","review":"I luuuuuv extra space storage and Jamie is soooo helpful!","source":"Google","submissionTime":"2021-10-14T00:00:00","userName":"Adam L."},{"reviewId":"8a217dde-0d21-45ab-9cc7-45bf334ba331","range":0,"rating":5,"reply":"Hello, Justin. Thank you for the review. We're so glad Jamie could meet your storage needs. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2021-09-29T12:23:00","review":"Jamie was very helpful and understanding on getting my unit arranged. Would highly recommend her.","source":"Google","submissionTime":"2021-09-29T00:00:00","userName":"Justin F."},{"reviewId":"e4aa0d7b-3283-4219-bf62-a6f60b5ca1bd","range":0,"rating":5,"reply":"Thank you for the kind remarks, Pedro! We're so happy to hear we have your recommendation! Please give us a call at 888-storage if you need further assistance with your storage needs.","replyTime":"2021-09-27T17:57:00","review":"Very helpful really recommend to come storege your items","source":"Google","submissionTime":"2021-09-27T00:00:00","userName":"Pedro R."},{"reviewId":"17c205ce-00df-4f90-ade4-30e94f3833b4","range":0,"rating":5,"reply":"Hi, The “Done Dunn Dunn!” Dunns, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for recognizing Jamie for great customer service! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-09-24T11:05:00","review":"My wife and I have already had an Extra Space Storage unit so we would recommend them to anyone. They are always fast and efficient!\nWe decided to get a into a unit closer to where we live and Jamie at the E 40th location right off I-70 helped make all that happen. She was extremely helpful and her customer service was impeccable. She made the whole experience better and quite fun to be honest. It helps to have someone who knows what your looking for and is willing to go to the lengths to get it for you.\nShe was great! Glad I came to this location!","source":"Google","submissionTime":"2021-09-24T00:00:00","userName":"The “."},{"reviewId":"e8f1c2e9-b137-4db7-a547-072ce33817e1","range":0,"rating":5,"reply":"Thanks for the positive review, Sean! We are glad you had a great experience with Jamie. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2021-09-18T11:57:00","review":"Working with Jamie today was a great experience. Her customer service was exemplary and she was able to address my concern with professionalism.","source":"Google","submissionTime":"2021-09-17T00:00:00","userName":"Sean"},{"reviewId":"759e8e9b-cb09-4399-bfff-3e706f4028a2","range":0,"rating":5,"reply":"Hi James. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cliff and Jamie! It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.\n","replyTime":"2021-09-09T16:45:00","review":"Cliff & Jamie were VERY helpful. I was out of state for a while and my car’s cover (stored at their location), ripped off. They agreed to put on a new cover for me if I sent them one. Once it was complete, they notified me. Once again, VERY helpful folks over there & I would HIGHLY recommend them.\n\nThanks again guys for being SO helpful! ??","source":"Google","submissionTime":"2021-09-09T00:00:00","userName":"James W."},{"reviewId":"6a3dabf0-aeec-41c8-b9d2-30d739ff38ca","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Jamie was amazing! So helpful! I was stressed & she made it all work out. Checked all surrounding locations to find me best fit!","source":"Google","submissionTime":"2021-08-18T00:00:00","userName":"Sarah S."},{"reviewId":"fba0a3ce-86fc-40c8-8fcf-1e0af4b50813","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Jamie has a professional attitude and a lot of care. 2020 was a bad year, but when ever I saw her, her smile would lift my spirits. He professional approach game me confidence that my things were safe.","source":"Google","submissionTime":"2021-08-16T00:00:00","userName":"brandi b."},{"reviewId":"1fb58a68-fc9b-48fa-91de-3a6db0d1a813","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Excellent customer service.????","source":"Google","submissionTime":"2021-08-16T00:00:00","userName":"2wisper8"},{"reviewId":"e007f3f7-c648-409a-8fd7-bda9506ae973","range":0,"rating":5,"reply":"Thank you for the excellent rating, Andrew! We're happy we were able to provide a smooth rental experience! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-09-06T14:30:00","review":"Excellent customer service for being the only employee. Quick too. We got there and finished all the paperwork within 15 minutes. Did I mention how cheap it was, we got the second month for free.","source":"Google","submissionTime":"2021-08-10T00:00:00","userName":"Andrew N."},{"reviewId":"2a8ef4c3-bcac-4730-9863-dfb6cdf9f8e7","range":0,"rating":5,"reply":"Thank you for the kind words, Tasha. We're glad Jamie was able to help! Our team is here to serve you, so give us a call at (303) 371-0063 if you need any future assistance.\n","replyTime":"2021-09-05T15:16:00","review":"Jamie was very polite, helpful, and made me feel like a valued customer.","source":"Google","submissionTime":"2021-08-09T00:00:00","userName":"Tasha W."},{"reviewId":"607de26d-7637-4cb5-8767-0f43e13c5220","range":0,"rating":5,"reply":"Thank you for the excellent rating, David! We're happy we were able to provide a smooth rental experience. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-08-07T10:32:00","review":"Short and straight to the point","source":"Google","submissionTime":"2021-08-07T00:00:00","userName":"david c."},{"reviewId":"0812a625-0c9b-4589-b30d-27071000f551","range":0,"rating":5,"reply":"Hello Edgar, thank you for the rating! We’re happy to hear you had a great experience with Joe. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-10-01T09:46:00","review":"Cliff awesome super friendly very knowledgeable extra space is a great family thanks ?? for everything","source":"Google","submissionTime":"2021-07-26T00:00:00","userName":"Edgar A."},{"reviewId":"ff53d948-0798-4fa2-9bf4-8eefeb2207b1","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great facility, easy signup, and friendly service!","source":"Google","submissionTime":"2021-07-15T00:00:00","userName":"Cameron A."},{"reviewId":"ef72ae04-d737-45cd-aaa8-89da159dfe63","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Jamie was extremely helpful and friendly! In and out in a snap with my stuff safe and at the best price possible! Thank you!!","source":"Google","submissionTime":"2021-07-10T00:00:00","userName":"Mindi S."},{"reviewId":"750767b7-2900-4907-b9e0-303f7602acb0","range":0,"rating":5,"reply":"Michell, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage.\n","replyTime":"2021-07-03T11:16:00","review":"Super easy short-term storage rental. I appreciated the follow-up call after completing the paperwork online. The representative who called with courteous and responsive to my questions!","source":"Google","submissionTime":"2021-07-03T00:00:00","userName":"Michell T."},{"reviewId":"097e4c9d-f686-4148-9eb8-09a9914c9b2a","range":0,"rating":5,"reply":null,"replyTime":null,"review":"When you own too much junk","source":"Google","submissionTime":"2021-06-29T00:00:00","userName":"Rob C."},{"reviewId":"60a307e4-1b6b-4a42-ba9c-83ebe780d280","range":0,"rating":5,"reply":"We think Jaime is great too! Thanks for the positive review, Mike. We're glad you chose Extra Space! Stop by our office if you need assistance or have any questions. ","replyTime":"2021-06-23T11:55:00","review":"We choose Extra Space Storage every time! Jaime is great!","source":"Google","submissionTime":"2021-06-23T00:00:00","userName":"Mike H."},{"reviewId":"2ebcf37a-67b4-4351-b54a-cd65aa334e0d","range":0,"rating":5,"reply":"Thank you for your kind words, Stephen. Security is our top priority and we appreciate that you have trusted us with your belongings! Feel free to reach out at any time at 888-storage.","replyTime":"2021-06-22T12:40:00","review":"It is a great and secure storage facility. The management does an amazing job","source":"Google","submissionTime":"2021-06-22T00:00:00","userName":"Stephen W."},{"reviewId":"af2468cf-d3ec-4010-91e9-8b542be47ed1","range":0,"rating":5,"reply":"Thank you, Ernest. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions!","replyTime":"2021-06-21T16:57:00","review":"Nice place","source":"Google","submissionTime":"2021-06-15T00:00:00","userName":"Ernest B."},{"reviewId":"e163dfc0-f647-4075-921a-1f021bca8cb3","range":0,"rating":5,"reply":"Nurse, we are so happy to hear that Jamie could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-storage.\n","replyTime":"2021-06-05T11:43:00","review":"Customer service was amazing! Jamie at Extra Space was able to get me in a storage and I had only made the reservation on the same morning! They went above and beyond.","source":"Google","submissionTime":"2021-05-31T00:00:00","userName":"Nurse J."},{"reviewId":"398300e2-e606-47c5-a8b5-61032f66b7b9","range":0,"rating":5,"reply":"Paula, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-storage.\n","replyTime":"2021-05-29T10:06:00","review":"The young lady that helped me was very professional she was kind and very  Curtious. And she helped me so fast I was only there for maybe 15 to 20 minutes.","source":"Google","submissionTime":"2021-05-29T00:00:00","userName":"Paula W."},{"reviewId":"a5f59fa7-316a-4997-be49-b784b643ba85","range":0,"rating":4,"reply":"Robyn, we are so happy to hear that Jamie could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office if you need anything.\n\n","replyTime":"2021-05-31T13:41:00","review":"Jamie was really helpful on every question i asked and made me feel comfortable of my things being stored at her unit storage ...I will highly recommend Extra Space Storage to my family and friends in the future...Thankx Jamie!!??????","source":"Google","submissionTime":"2021-05-25T00:00:00","userName":"Robyn A."},{"reviewId":"ce56ef47-c748-4312-aa2d-c9fde43cd816","range":0,"rating":5,"reply":"Thank you for your feedback, Josie! We love to hear that our customers are happy with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-05-28T11:53:00","review":"Awesome ladies in the office. Really helpful. Thank you two for working with me.","source":"Google","submissionTime":"2021-05-22T00:00:00","userName":"Josie T."},{"reviewId":"d6894330-99ef-4fec-8202-3343010a8c7a","range":0,"rating":5,"reply":"Thank you for the kind words, Marissa! We're committed to providing excellent customer service. We're glad our team was able to get you in storage in the area of town that you needed and on the day you needed. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2021-05-25T15:05:00","review":"Customer service was amazing! I had a storage debacle with another company. The gals at Extra Space was able to get me in a storage in the area of town that I needed, on the day I needed. I had needed it  within less than 48hrs. They went above and beyond. On top of that I didn’t put the lock on the storage correctly and they called me within 24hrs to let me know! It was  nice to know that they check the property!","source":"Google","submissionTime":"2021-05-20T00:00:00","userName":"Marissa Y."},{"reviewId":"e21e9c5b-bdcf-454d-b228-0453831c7b01","range":0,"rating":5,"reply":"Thank you for the kind words, Nate. We're glad Cliff was able to help you through the rental process and save you some money! Thank you for choosing Extra Space Storage. Our team is here to serve you, so give us a call at (303) 371-0063 if you need any future assistance.\n","replyTime":"2021-05-21T12:56:00","review":"Was very easy to book vehicle storage. Cliff helped me throughout the process and got me extra saving on my vehicle storage rental. Will definitely use their services again.","source":"Google","submissionTime":"2021-05-17T00:00:00","userName":"Nate G."},{"reviewId":"81e564c5-3889-4421-bd02-5c3aad11beee","range":0,"rating":5,"reply":"Thank you for the kind words, Melinda. We're glad Cliff was able to help! Our team is here to serve you, so give us a call at (303) 371-0063 if you need any future assistance.\n","replyTime":"2021-05-13T15:55:00","review":"Cliff was very helpful and renting a unit was quick and easy.  The location is easily accessible from the Central Park neighborhood and secure.","source":"Google","submissionTime":"2021-05-11T00:00:00","userName":"Melinda G."},{"reviewId":"327ab604-d0d6-4bdb-8cdf-c21ae2e60998","range":0,"rating":5,"reply":"Thank you so much for your kind words, Lauri. We really appreciate you taking the time to share your experience with us. We're committed to providing excellent customer service and are glad our team was extremely courteous, polite, and went above and beyond to help you. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n\n","replyTime":"2021-04-22T14:40:00","review":"My husband and I had a GREAT experience with Jamie at store #1074 AND Renee’ at store number 8456, 14750 E. 40th Ave Denver. There was no rentals available for the size we needed and Jamie called the other store on 40th, Renee’s store. We got a rental, BUT the customer service is what stands out. Both employees were extremely courteous, polite, and went above and beyond to help us.\nThese two woman are an example of true customer service. Great job ladies!!!!!!","source":"Google","submissionTime":"2021-04-18T00:00:00","userName":"lauri l."},{"reviewId":"4b3e6191-fe62-475f-9d5a-451bf4c9bc2f","range":0,"rating":5,"reply":"Hi Florence, thank you for your feedback. We're glad Jamie is great to work with! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2021-04-20T09:50:00","review":"Jamie is great to work with!","source":"Google","submissionTime":"2021-04-15T00:00:00","userName":"Florence B."},{"reviewId":"8c1ce7b5-370e-40f6-bf3b-0ffbeea6024c","range":0,"rating":4,"reply":"Hi Erica, thank you for your review. We're glad our manager was very kind, went over everything with you, and found a lower price on a unit! We know you have many options for storing your belongings and are committed to being the best storage solution in your neighborhood. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-04-13T15:11:00","review":"The person who helped me out was very kind. She went over everything with me. What was best she found a lower price on a unit! Good place to go for storage.","source":"Google","submissionTime":"2021-04-07T00:00:00","userName":"Erica L."},{"reviewId":"92ff5cb3-0177-49b0-bd3c-e187ef7a0301","range":0,"rating":5,"reply":"Thanks for the great review, Dan! We're glad Jamie went above and beyond to meet your storage needs. Please call us at (303) 371-0063 if you have any questions!","replyTime":"2021-04-07T12:08:00","review":"Easy to work with. Jamie went above and beyond expectations and did a wonderful job communicating everything as we went along. Great customer service.","source":"Google","submissionTime":"2021-04-06T00:00:00","userName":"Dan D."},{"reviewId":"02c45783-0b4c-4c2f-aafb-3a55367fb436","range":0,"rating":5,"reply":"Hi Craig, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-04-12T14:43:00","review":"Greeted by friendly and knowledgeable people who, over the phone,\nanswered any and all of my questions.  They went above and beyond to get me just the storage space I needed.  They addressed any upfront costs\nand didn't pull any surprises on me.  I'd certainly recommend them\nwith an enthusiastic thumbs up!!!!","source":"Google","submissionTime":"2021-04-06T00:00:00","userName":"Craig S."},{"reviewId":"45dea974-9101-46cf-8102-63f87dde0886","range":0,"rating":5,"reply":"Hi Alexi, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Jamie! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-04-02T14:49:00","review":"Jamie was friendly, attentive and professional and got everything set up and our questions answered promptly. Her timely communication is so appreciated! We are new customers so, so far so good! Thanks!","source":"Google","submissionTime":"2021-03-27T00:00:00","userName":"Alexi R."},{"reviewId":"fe63586f-956e-4197-a97a-fec9434fc34c","range":0,"rating":5,"reply":"Thanks, Michael! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-03-11T11:54:00","review":"Great service. Went above and beyond to help me find the unit to satisfy my needs.","source":"Google","submissionTime":"2021-03-11T00:00:00","userName":"Michael D."},{"reviewId":"4fee3a7f-ea7b-48ff-9400-82e88e7901e5","range":0,"rating":5,"reply":"Hello, Jesus. Thank you for the 5-star review! We're so happy Cliff could help. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2021-03-13T17:07:00","review":"Cliff was very helpful walked me through the whole process. Definitely recommend!","source":"Google","submissionTime":"2021-03-06T00:00:00","userName":"Jesus M."},{"reviewId":"47b14ac9-ac05-4db2-b6d6-af242d7b2f91","range":0,"rating":5,"reply":"Thank you, V. We're thrilled you had a positive experience with Jamie! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-03-02T14:22:00","review":"Super professional. Helped me with the best price !! Jamie was excellent and very nice. I got my unit fast and easy. Thank you soo much.","source":"Google","submissionTime":"2021-03-01T00:00:00","userName":"V O."},{"reviewId":"39873eb3-d28d-42c9-af96-73e0e69f63ac","range":0,"rating":5,"reply":"Thank you, Dave. We're thrilled you had a positive experience at Extra Space Storage. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2021-02-22T14:54:00","review":"I needed fast access, and they were able to get me into a unit in less than an hour","source":"Google","submissionTime":"2021-02-21T00:00:00","userName":"Dave H."},{"reviewId":"ee85559f-eb80-40a1-a19f-0162196b2281","range":0,"rating":5,"reply":"Hi Andrea. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jamie! If there is anything we can do for you, please let us know at 888-storage.\n","replyTime":"2021-02-25T16:40:00","review":"Jamie was so incredibly helpful during the whole experience. Our apartment got flooded and needed to move everything out ASAP and Jamie made everything happen so quickly and with the best service I have ever received. Super friendly and super honest the entire time. We really appreciated it!","source":"Google","submissionTime":"2021-02-20T00:00:00","userName":"Andrea C."},{"reviewId":"a7ee8277-a2b7-40ec-975c-b56b0266426c","range":0,"rating":5,"reply":"Thank you for the kind words, Victor. We're glad Jaime was able to help! Our team is here to serve you, so give us a call at (303) 371-0063 if you need any future assistance.\n","replyTime":"2021-02-24T15:18:00","review":"Jaime was very helpful, assuring I had the best rate and size of unit for my need.","source":"Google","submissionTime":"2021-02-18T00:00:00","userName":"Victor G."},{"reviewId":"5b84ed7c-03df-408a-8a4b-ead57d8c1f4d","range":0,"rating":4,"reply":"Thanks for the positive review, Jamy! We are glad you had a great experience with us. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2021-02-20T13:13:00","review":"Very helpful nice would refer someone runes there for sure thank you team","source":"Google","submissionTime":"2021-02-09T00:00:00","userName":"Jamy G."},{"reviewId":"b77b4362-0001-467d-8758-441bb210b8bf","range":0,"rating":5,"reply":"Hi Josh, thank you for your review. We're glad Jamie was honest, caring, and helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2021-01-31T14:37:00","review":"Me and my wife just love Jamie. She is the most honest, caring person we've met. After she moved from Westminister to Denver we went to see her and will move our unit their once we are able to move. Thank you again for all the help Jamie.","source":"Google","submissionTime":"2021-01-30T00:00:00","userName":"Josh C."},{"reviewId":"d9be146d-f71a-4de2-bf3a-86d81b352685","range":0,"rating":5,"reply":"Thanks for the positive review, Melissa! We are glad you had a great experience with us. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-01-28T08:35:00","review":"Very courteous and honest experience.  Answered all questions me and my husband had.","source":"Google","submissionTime":"2021-01-27T00:00:00","userName":"Melissa C."},{"reviewId":"0a3e591c-3d75-4bb7-865e-e7579c1ca275","range":0,"rating":5,"reply":"Hi Richard, thanks so much for your review! We are thrilled to hear your experience with Renee was positive and are always here to help with your storage needs! Give us a call at (303) 371-0063 or stop by the office if you need anything!\n","replyTime":"2021-01-27T14:39:00","review":"Both Renee and the other gentleman in the office were very helpful in guiding me through the rental process. I made a mistake and contracted the wrong size unit and the next day they rewrote the contract to the new size. They gave me the online price, took care of the paperwork and I couldn't be more happy with the service and space. Thanks Richard","source":"Google","submissionTime":"2021-01-26T00:00:00","userName":"Richard P."},{"reviewId":"6ed31eda-f1c3-4ebf-9f78-3076c9ac2d4e","range":0,"rating":5,"reply":"Thank you for the 5-star rating, Traci! We’re grateful to have customers like you. Thanks for recognizing Ms. J for her customer service. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2021-01-25T14:51:00","review":"Ms. J was a pleasure to meet. She even gave me the new keys to mY locks. I am so grateful!","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Traci C."},{"reviewId":"9513317a-f584-4b68-8668-16a0ebceb192","range":0,"rating":5,"reply":"Thank you, Curtis. Your rating means so much to us! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-01-12T11:44:00","review":"Employees were very nice and made it easy to understand the whole extra storage policy.","source":"Google","submissionTime":"2021-01-14T00:00:00","userName":"curtis w."},{"reviewId":"7a103c12-ebdd-4726-a6fc-618510b5987d","range":0,"rating":5,"reply":"Hi Benjamín, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 371-0063 or stop by the office if you need anything!\n","replyTime":"2020-12-23T12:38:00","review":"Really good service  thank you","source":"Google","submissionTime":"2020-12-22T00:00:00","userName":"Benjamín R."},{"reviewId":"615cef7b-981d-42aa-a68f-5a004472d9bb","range":0,"rating":5,"reply":"Hi Matthew, thank you for your review. We're glad Jan was able to help! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2020-12-19T08:54:00","review":"I got locked out of my unit and Jan was able to help me out! Thank you Jan!","source":"Google","submissionTime":"2020-12-18T00:00:00","userName":"Matthew T."},{"reviewId":"007408da-adba-4c03-b21e-871d5ab9b32f","range":0,"rating":5,"reply":"Hi Rafael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (303) 371-0063 or stop by the office if you need anything!\n","replyTime":"2020-12-16T11:56:00","review":"Excellent service!!!!","source":"Google","submissionTime":"2020-12-16T00:00:00","userName":"rafael r."},{"reviewId":"5b75e147-ebe9-4954-85a0-f4539cab38ce","range":0,"rating":5,"reply":"Hi Doug, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that you had such a positive experience with Jamie. We're happy we were able to provide a smooth rental experience. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  ","replyTime":"2020-12-15T11:56:00","review":"Jamie was very professional and helpful.  The process of renting a storage unit was extremely smooth.","source":"Google","submissionTime":"2020-12-14T00:00:00","userName":"Doug H."},{"reviewId":"1587c21a-0ea8-438b-8fbd-6bd8137928f1","range":0,"rating":5,"reply":"Hi Melvin, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything. \n","replyTime":"2020-12-12T08:28:00","review":"Our visit today at Extra Space Storage, was very nice,  Jan was very professional in all her Duties. Thanks Again...","source":"Google","submissionTime":"2020-12-11T00:00:00","userName":"Melvin S."},{"reviewId":"893671cf-16a9-4f14-8942-2e271320b754","range":0,"rating":5,"reply":"Thank you for the kind words, Lisa. We're glad Jamie was very informative and gave all of the details before signing. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Our team is here to serve you, so give us a call at (303) 371-0063 if you need any future assistance.\n","replyTime":"2020-12-10T13:15:00","review":"Jamie was amazing. Very informative and gave all of the details before signing. Close to where I am and clean considering it’s near the highway. Thank you","source":"Google","submissionTime":"2020-12-10T00:00:00","userName":"Lisa T."},{"reviewId":"f686efd8-6b1c-4e5a-a8cd-cc5ff3424bfc","range":0,"rating":5,"reply":"Thanks Brian! Providing renters with clean and secure facilities is our top priority. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2020-11-24T12:51:00","review":"This place nails the basics. Safe, clean, affordable storage. It’s in a very industrial part of town with lots of semi-trailers, but how often are you really going to visit? Very convenient to I-70. The office manager was wonderful, giving us a tour, setting us up very efficiently with the lowest advertised online price. Glad I found these folks!","source":"Google","submissionTime":"2020-11-23T00:00:00","userName":"Brian I."},{"reviewId":"e54d7796-9ba3-4085-a191-f0ad32c1e74a","range":0,"rating":5,"reply":"Hi Connor, thank you for your review. We're glad Jan was super helpful and pleasant. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2020-11-22T12:33:00","review":"Jan was super helpful and pleasant.   Couldn't be any easier to rent a storage space!","source":"Google","submissionTime":"2020-11-21T00:00:00","userName":"Connor M."},{"reviewId":"8ff9eb37-b52a-4403-9d3f-02f9f2a46168","range":0,"rating":5,"reply":"Thank you for the excellent rating, Alicia! Don’t hesitate to reach out if you need anything!","replyTime":"2020-11-07T13:46:00","review":"Joe Torrence.. Thank you so much","source":"Google","submissionTime":"2020-11-10T00:00:00","userName":"Alicia M."},{"reviewId":"31364624-47d8-4eb1-9215-cfa1e2305b94","range":0,"rating":5,"reply":"We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Stop by the office if you need anything, Chente. \n","replyTime":"2020-11-07T08:11:00","review":"Great place","source":"Google","submissionTime":"2020-11-06T00:00:00","userName":"chente P."},{"reviewId":"04d9a0c1-bbf1-4e50-901c-f5caaae22092","range":0,"rating":4,"reply":"Thanks, D, for your suggestion! We appreciate you taking the time to leave us your feedback. We're committed to providing excellent customer service. We will make sure to review your thoughts internally. Please reach out to our local office if you need anything in the future!","replyTime":"2020-11-04T07:58:00","review":"Pretty good experience. I like that it's in a quiet place and seems well maintained so far.  My only concerns are that it's a little difficult getting in and out of the facility it's a lot of sharp turning and backing up. I wish it was maybe an entrance & exit gate to cut down traffic. Also it's not a bad idea to have a time gate however it causes issues with the one gate especially if you're in a UHAUL or having to jump out put the gate code in & jump back in to get through the gate before the gate closes on your vehicle. That can turn into major issues if damages occur & becomes a pain if you have helpers.  Other than that, it's pretty good and the staff have good customer service.","source":"Google","submissionTime":"2020-11-03T00:00:00","userName":"D F."},{"reviewId":"f46f7d38-460e-4069-bf13-cb499c59fba3","range":0,"rating":5,"reply":"Hi Blowkane, thanks so much for your review! We are thrilled to hear your experience with Joe was positive and are always here to help with your storage needs! Give us a call at (303) 371-0063 or stop by the office if you need anything!\n","replyTime":"2020-10-30T12:17:00","review":"These people really helped me out during Corona Virus with their understanding & compassion & helped me get a unit for the summer during desperate times— joe made this place incredible & was always very kind & responsive during any troubles. Thanks Joe for being amazing & taking such great care of me!! If I need a place to store again I will definitely pick here!","source":"Google","submissionTime":"2020-10-29T00:00:00","userName":"blowkane"},{"reviewId":"6ea8f1fa-46d7-4f3f-aba6-ad26b2b56f39","range":0,"rating":5,"reply":"Hi Nicole, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!? \n","replyTime":"2020-10-28T11:34:00","review":"Manager is super friendly. Storage yard is super clean..over all very nice place","source":"Google","submissionTime":"2020-10-28T00:00:00","userName":"Nicole H."},{"reviewId":"0a3cf0ee-c63c-4deb-948a-169f59eea9f0","range":0,"rating":5,"reply":"Thank you for your kind words, Latosha. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out if you need anything!? ","replyTime":"2020-10-28T10:43:00","review":"Great safe place to store stuff staff friendly helpful reasonable prices","source":"Google","submissionTime":"2020-10-27T00:00:00","userName":"Latosha P."},{"reviewId":"57fb660e-21c6-41af-a024-feea8c7941b4","range":0,"rating":5,"reply":"Hi Prince, we're glad Joe is eager to help the best he can and always cheerful. Thanks for recommending Extra Space Storage! Don't hesitate to reach out if you need anything! ","replyTime":"2020-10-27T08:09:00","review":"Like the new guy. He sure is different from the other management. I used to rent here a year ago. Never had got anyone to help when needed, the new manager is eager to help the best he can and always cheerful. Will recommend. Thanks Joe.","source":"Google","submissionTime":"2020-10-26T00:00:00","userName":"Prince W."},{"reviewId":"4c8a2481-8c1d-405d-a83b-e0128ff457b1","range":0,"rating":5,"reply":"Thanks for the kind words, Allison! We're so happy to hear Joe and Gio were very pleasant and professional. We're glad you had a great experience. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (303) 371-0063 if you need anything.\n","replyTime":"2020-09-05T09:42:00","review":"Awesome place .... helped me with my getting what I needed to store stuff ... big thanks to Joe and Gio.. for all your help.... very pleasant and professional.... ended up needing more storage... Joe helped me with that... made sure I was taken care of... thank you so much would definitely rent storage there again and would recommend to anyone looking for storage","source":"Google","submissionTime":"2020-10-22T00:00:00","userName":"Allison B."},{"reviewId":"ae46ed5f-597f-43e1-af34-4bede8048cb3","range":0,"rating":5,"reply":"Thanks for the kind words, Ron! We're glad Joe and Mel were a delight to interact with and helpful with your storage needs. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (303) 371-0063 if you need anything.\n","replyTime":"2019-09-03T17:29:00","review":"Joe Torrence and Mel Johnson were a delight to interact with as each helped me over the years to understand what storage units options would best meet my particular needs. The close outs of the rentals were also just as Joe and Mel had said it would proceed. Highly recommend this facility.","source":"Google","submissionTime":"2020-10-20T00:00:00","userName":"Ron A."},{"reviewId":"670e100a-2f93-4513-acfe-e122dcc72549","range":0,"rating":5,"reply":"Hi Jay, thank you for your review. We're glad Joe was able to fix your account discrepancies. Don't hesitate to reach out if you need anything! ","replyTime":"2020-07-26T09:41:00","review":"Thank you Mr. JOE TORRENCE! After tons of back and forth with a couple of associates at Extra Space storage he was able to FINALLY fix my accounts discrepancies.","source":"Google","submissionTime":"2020-10-12T00:00:00","userName":"Jay 8."},{"reviewId":"a679a4fb-51e5-4499-a310-6fc599cfe045","range":0,"rating":5,"reply":"Thank you for the kind words, Ivan! We're committed to providing excellent customer service. Stop by the office if you need anything. \n","replyTime":"2020-10-07T08:02:00","review":"Great customer service","source":"Google","submissionTime":"2020-10-06T00:00:00","userName":"Ivan U."},{"reviewId":"c59d4f56-164a-4529-8a85-378ec774a9d5","range":0,"rating":5,"reply":"Hi Jasmine, thank you for your review. We're glad Joe was very kind and helpful. Don't hesitate to reach out if you need anything! ","replyTime":"2020-09-29T10:37:00","review":"Joe was very kind and helpful. Really appreciated","source":"Google","submissionTime":"2020-09-29T00:00:00","userName":"jasmine r."},{"reviewId":"bb80fe80-a865-46f6-8848-19823a90e8d2","range":0,"rating":5,"reply":"Thank you for the kind words, Patrick! We're committed to providing excellent customer service. We're glad our team was helpful. Call us if there is anything, we can do to assist you. \n","replyTime":"2020-09-29T10:36:00","review":"Thanks joe for all your customers service and hard work ..you have been helpful and we appreciate you.. God bless..","source":"Google","submissionTime":"2020-09-29T00:00:00","userName":"Patrick A."},{"reviewId":"963d9d74-cd06-405b-b449-d7e99e6b243d","range":0,"rating":5,"reply":"Thank you for the kind words, Fabian! We're committed to providing excellent customer service. We're glad Joe was very helpful and nice. Call us if there is anything, we can do to assist you. \n","replyTime":"2020-09-30T09:33:00","review":"Customer service is very good..Joe is very helpful  he's nice guy","source":"Google","submissionTime":"2020-09-29T00:00:00","userName":"Fabian M."},{"reviewId":"69411138-7b7f-4696-ad87-5078f22e4a20","range":0,"rating":5,"reply":"Hi Aleta, thank you for your review. We're glad Joe was kind, caring, and understanding. Stop by the office if you need anything. ","replyTime":"2020-09-30T10:32:00","review":"Joe Torrance is the kindess , caring and understanding store manager I have ever seen that manger a storage building. He takes hes time to help all his customers at a timely manner at the best of his abilities. If you have a problem concern he always tried to find a solution. He does everything with a smile on his face. You can tell he truly enjoys his job and the people he's helping . Good job Joe keep up the good work it makes my day better just to see when you're here to know if I have a problem you would try your best to solve it.","source":"Google","submissionTime":"2020-09-29T00:00:00","userName":"Aleta J."},{"reviewId":"28e2f292-546b-42ce-9c00-b567d35614cc","range":0,"rating":5,"reply":"Hi Captain, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at  888-storage.","replyTime":"2020-09-28T13:10:00","review":"I had to drop some camping gear at my new storage unit before flying home to Florida.  It was Sunday and the office was closed...(my mistake). I had my gate code and unit# but I did not have a key to the lock that was on the unit.  I just dumped my gear and left a message for the manager. He stored all the gear I left in front of the door to the unit on Monday AM.  Great service Joe!","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"Captain A."},{"reviewId":"0f67f0e9-3fc9-4c2f-a393-adb733cf565d","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Stacey. Stop by the office if you need anything. ","replyTime":"2020-09-28T14:24:00","review":"The staff is really cool. I went paid my bill today they were working laughing n being nice. Also giving me a hard time but in a good way.","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"Stacey J."},{"reviewId":"04be540a-1eba-4a44-8de3-ef7e83b20725","range":0,"rating":5,"reply":"Thank you for the kind words, Allie! We're committed to providing excellent customer service. Call us if there is anything, we can do to assist you. \n","replyTime":"2020-09-28T14:35:00","review":"Good customer service","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"Allie W."},{"reviewId":"51ebec84-2ccb-48b2-965d-c811c39c9f49","range":0,"rating":5,"reply":"Thank you so much for your kind words, Joyce. We really appreciate you taking the time to share your experience with us. We're glad Joe is always kind and very helpful. Call us if there is anything, we can do to assist you. \n","replyTime":"2020-09-29T08:38:00","review":"I have had a couple months at the storage and I have had the best experience there with JOE. He is always so kind and very helpful.  I hope everyone has enjoyed his lovely customer just as I have. Thank you.","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"Joyce T."},{"reviewId":"bb28407c-9ef9-4874-9a72-4ecbde1c9d11","range":0,"rating":5,"reply":"Hi Danelle, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Call us if there is anything, we can do to assist you. \n","replyTime":"2020-09-24T12:14:00","review":"Joe Torrance, the manager,  was incredibly friendly and helpful. We have had nothing but great experiences here, and would highly recommend their services.","source":"Google","submissionTime":"2020-09-24T00:00:00","userName":"Danelle T."},{"reviewId":"02d07407-4e4c-4027-bbca-f7dc2ff0526e","range":0,"rating":5,"reply":"Hi Laurie, we're glad our team was helpful and courteous. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out if you need anything!  ","replyTime":"2020-09-24T12:22:00","review":"All Pro Restoration,  Contents division,  has many units at this facility for our pack outs.  Joe has been very helpful and is always cheerful.  Everyone at this facility is upbeat and ready to help.  The facility is secure and very convenient to our warehouse location.  We also rent from another Extra space storage facility off of Central Park.  Everyone there is also helpful and courteous.  Thank you all for being real in this hard days and times.","source":"Google","submissionTime":"2020-09-24T00:00:00","userName":"Laurie C."},{"reviewId":"998a09cd-9083-4165-8fef-a6da0d179bed","range":0,"rating":5,"reply":"Thank you for the kind words, Maddie! We're committed to providing excellent customer service. We're glad Joe helped you with an issue you had at the beginning and worked to make sure everything was taken care of.  We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Call us if there is anything, we can do to assist you. \n","replyTime":"2020-09-24T08:05:00","review":"Joe, the manager, provides outstanding customer service.  He helped me with an issue I had at the beginning and worked to make sure everything was taken care of.  He’s really one of a kind!  Friendly, helpful and professional.\n(Sue)","source":"Google","submissionTime":"2020-09-23T00:00:00","userName":"Maddie H."},{"reviewId":"b105f979-4479-4c27-8c48-1130c49d3025","range":0,"rating":5,"reply":"Hello Daniel, thank you for the rating! We’re happy to hear you had a great experience with Joe. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-09-23T08:14:00","review":"Service was excellent thank you Joe for doing a good job in the assisting on with unit to get","source":"Google","submissionTime":"2020-09-22T00:00:00","userName":"Daniel O."},{"reviewId":"7e2e660c-9912-478e-9773-f788429891bc","range":0,"rating":5,"reply":"Hi Josh, thank you for your review. We're glad Joe helped you set up and shut down your storage unit. Let us know if you need any future assistance! ","replyTime":"2020-09-15T07:46:00","review":"Joe Torrence was super helpful in setting up and shutting down my storage unit","source":"Google","submissionTime":"2020-09-14T00:00:00","userName":"Josh C."},{"reviewId":"79a76004-164f-4de8-91c9-dc86a783f7df","range":0,"rating":5,"reply":"We appreciate the review, Dan! We're so thrilled you have had a positive experience with Gio and Joe. Please don't hesitate to reach out if you need anything! Thanks for choosing Extra Space.","replyTime":"2020-09-14T18:58:00","review":"Gio and Joe were very helpful","source":"Google","submissionTime":"2020-09-14T00:00:00","userName":"Dan J."},{"reviewId":"858f451c-bde0-4cd3-a3bd-0d699e02211e","range":0,"rating":5,"reply":"Thanks for the kind words, Anastasia! We're glad Joe was very helpful. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (303) 371-0063 if you need anything.\n","replyTime":"2020-09-13T08:58:00","review":"Went in to get a small storage. Joe the manager was excellent help during this time. Definitely recommend to others looking for a storage unit.","source":"Google","submissionTime":"2020-09-12T00:00:00","userName":"Anastasia R."},{"reviewId":"37b5fd3b-198e-4918-9fd1-df4362abfcb3","range":0,"rating":5,"reply":"Thank you for the review, Yolanda! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out if you need anything!? ","replyTime":"2020-09-13T08:35:00","review":"Clean and accomodating.  Way better than U-Haul!  Definitely would use again.","source":"Google","submissionTime":"2020-09-12T00:00:00","userName":"Yolanda V."},{"reviewId":"4dc664c7-8991-4307-8632-9f68797179c4","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Benjamin. We're glad Gio was helpful. Let us know if we can?do anything else to?assist you!? ","replyTime":"2020-03-03T08:19:00","review":"A good storage facility with good staff, thanks Gio and all the rest of the good people!","source":"Google","submissionTime":"2020-09-11T00:00:00","userName":"Benjamin S."},{"reviewId":"315673a9-b8ca-4b69-aa1c-b578eca6922b","range":0,"rating":5,"reply":"Thanks for leaving a positive rating, Ryan! We're glad Jio was able to meet your storage needs. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-09-11T14:34:00","review":"good service jio hooked up it up. Best place to go. \nClose to my house, great rates","source":"Google","submissionTime":"2020-09-11T00:00:00","userName":"Ryan K."},{"reviewId":"e4345e88-9b0f-452e-9dbe-1542188756a0","range":0,"rating":5,"reply":"Thank you for the kind words, Olympia! We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-09-10T10:00:00","review":"Joe T  is very cultivated. I appreciate his excellent customer service that my fiancé and I received.","source":"Google","submissionTime":"2020-09-10T00:00:00","userName":"Cocoa B."},{"reviewId":"a1668bc1-7c78-4e72-b87e-3a56b661f14a","range":0,"rating":5,"reply":"Thank you for the kind words, Demarcus! We're committed to providing excellent customer service. We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-09-10T09:05:00","review":"Great service and was very helpful. Always made sure if we needed help we only needed to ask. Very friendly as well. Would definitely recommend using Extra Space Storage to anyone needing storage place for anything.","source":"Google","submissionTime":"2020-09-09T00:00:00","userName":"DeMarcus M."},{"reviewId":"7016fb70-380e-40c6-a990-df6a90c3781a","range":0,"rating":5,"reply":"Hi Rosalind, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Thanks for recommending Extra Space Storage! ","replyTime":"2020-09-08T08:25:00","review":"Joe T. is such a pleasant man, he was full of information about Extra Space Storage.\nHis units and the property are clean and well kept.\nWe we at our witts end looking for storage units, his prices are very competitive and he had the size we needed.\nWould highly recommend Extra Space Storage","source":"Google","submissionTime":"2020-09-07T00:00:00","userName":"Rosalind G."},{"reviewId":"25e1c896-000e-4f91-ad7b-2fcf1178b86a","range":0,"rating":5,"reply":"Alfanette, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! ","replyTime":"2020-09-02T14:27:00","review":"I was new to town and needed a storage, after searching several weeks I found this one. The price was great, the associate ( Joe T.) was friendly and getting in/out was easy.","source":"Google","submissionTime":"2020-09-02T00:00:00","userName":"Alfanette M."},{"reviewId":"99b3816f-35cd-488c-99ee-4e56ca2e90d0","range":0,"rating":5,"reply":"Hi Laura, thank you for your review. We're glad Gio was very helpful, nice to work with, and answered all your questions and concerns. We appreciate you recommending us to your friends and family.","replyTime":"2020-07-28T11:46:00","review":"My setup was very easy. Gio. was very helpful and nice to work with, he answered all my questions and concerns. I would truly recommend your company to my family and friends. Thank you very much.","source":"Google","submissionTime":"2020-07-27T00:00:00","userName":"Laura B."},{"reviewId":"51a0340a-d2ab-4950-b50c-897bb61869cf","range":0,"rating":5,"reply":"Hi Clarke, Thank you for taking the time to leave your feedback! It's wonderful to hear that Gio was able to help you with a fast rental experience honor out online deal! We're always here to help with any of your storage needs at 888-STORAGE.","replyTime":"2020-07-16T16:14:00","review":"I made a reservation online, and Gio, an associate at the location called me within 10min to confirm my reservation. He was able to do everything over the phone with me in less than 10min. He was awesome and extremely helpful and friendly. I got a great deal online and it was followed through with the excellent customer service.","source":"Google","submissionTime":"2020-07-16T00:00:00","userName":"Clarke E."},{"reviewId":"ed8df371-17b5-4092-9619-9e9ca2fa9c22","range":0,"rating":5,"reply":"Thank you for the review, Nicki! We pride ourselves on having a friendly, accommodating staff and are so happy Gio and Nick were able to assist you! It's great to hear we have your recommendation! Thank you for choosing Extra Space!","replyTime":"2020-07-11T10:32:00","review":"Gio and Nick are so greatttttt!!!! I needed emergency storage and instead of sending to a different facility, they took the time to find me the storage I needed! You guys are awesome!!!! Thank you guys soooo much... I HIGHLY RECOMMEND!!!","source":"Google","submissionTime":"2020-07-10T00:00:00","userName":"Nicki L."},{"reviewId":"31cf93bc-dcab-428e-8337-bd666720ec54","range":0,"rating":4,"reply":"Thanks Moody! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thanks for recommending Extra Space Storage! ","replyTime":"2020-07-01T09:32:00","review":"Great, convenient  and close to all amenities , very central.\ni would recommended anyone looking for ;proximity storage","source":"Google","submissionTime":"2020-07-01T00:00:00","userName":"Moody G."},{"reviewId":"20246ad6-e547-4570-876a-68c472b2a244","range":0,"rating":5,"reply":"Hi, William. Thank you for your positive review! Please reach out to (303) 371-0063 if you ever need any assistance. ","replyTime":"2020-07-03T09:47:00","review":"Good plce","source":"Google","submissionTime":"2020-07-01T00:00:00","userName":"William T."},{"reviewId":"d26eede7-eb51-408d-9394-3042a9721bf5","range":0,"rating":5,"reply":"Thank you for your feedback, David Alan! We love to hear that our staff were thoughtful and helpful throughout your rental experience. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-06-29T09:30:00","review":"The manager and assistant manager at this location were both thoughtful and helpful in helping me to arrange storage.  I've rented storage units before at other places and never before had such a positive experience.","source":"Google","submissionTime":"2020-06-28T00:00:00","userName":"David A."},{"reviewId":"8ce19c86-02bb-45c6-9b3e-751dd98d63d6","range":0,"rating":5,"reply":"Thank you for taking the time to leave your positive feedback, Matt! We’re happy to hear that Eric helped you out tremendously and went over every option for the storage unit. We really appreciate the recommendation as well as the 5-star review! Don't hesitate to reach out if you need anything!? ","replyTime":"2020-06-26T09:31:00","review":"Eric helped me out tremendously, he went over every option for the storage unit. I went ahead and rented the storage unit. Eric the proceeded to help me back in my trailer, but unfortunately it was to wide to swing into the unit door. So I had to get a refund. But I’ll definitely send people to this location for the great customer service I was provided.","source":"Google","submissionTime":"2020-06-25T00:00:00","userName":"Matt R."},{"reviewId":"78a33d77-524d-476d-9f3a-791b04069af9","range":0,"rating":5,"reply":"Hi, Nigel! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Toby! Thanks for recommending Extra Space Storage! \n","replyTime":"2020-06-25T09:13:00","review":"We went to the location near 40th and it is exactly what we needed.  Toby helped me change my unit last minute to a bigger one in a better spot.  He was very professional and incredibly helpful, I'd recommend this place to anyone.","source":"Google","submissionTime":"2020-06-24T00:00:00","userName":"Nigel B."},{"reviewId":"2f84f19d-4297-4a5b-b7a2-d9b6ff9bf27f","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Yovanni67. We're here to help if you have any questions or need assistance with your rental! Call us at (303) 371-0063 with any questions! ","replyTime":"2020-06-08T17:33:00","review":"Great job ????","source":"Google","submissionTime":"2020-06-08T00:00:00","userName":"yovanni67 H."},{"reviewId":"2ab0dbed-85cf-4dbb-9b90-46725256ee50","range":0,"rating":5,"reply":"Jazmin, Estamos muy contentos de saber que pudimos satisfacer sus necesidades y brindarle una experiencia de arrendamiento agradable. ¡Muchas gracias por elegir Extra Space Storage!","replyTime":"2020-06-05T08:09:00","review":"(Translated by Google) I was treated very well by the person who treated me\n\n(Original)\nMe trataron muy bien muy amable la persona que me atendió","source":"Google","submissionTime":"2020-06-04T00:00:00","userName":"jazmin M."},{"reviewId":"1a04f7e3-0745-45a0-bbd7-bdd4a77c8fc2","range":0,"rating":5,"reply":"Thank you for the kind words, Chrdy303! We're committed to providing excellent customer service. Thank you for being a loyal customer! \n","replyTime":"2020-05-31T14:21:00","review":"Very good customer service.","source":"Google","submissionTime":"2020-05-31T00:00:00","userName":"Chrdy303"},{"reviewId":"c6498577-7c5c-482f-88c4-8fadf5b3cc4a","range":0,"rating":5,"reply":"Hi Mike, we're glad Toby was very friendly and helpful. Let us know if we can?do anything else to?assist you!? \n","replyTime":"2020-05-29T11:15:00","review":"Toby was very friendly and helpful.","source":"Google","submissionTime":"2020-05-29T00:00:00","userName":"Mike F."},{"reviewId":"72d04814-7eb8-4ecd-ae14-b1a1747dffae","range":0,"rating":5,"reply":"Thank you for the kind words, Jonathan! We're committed to providing excellent customer service. We're glad our team kindly helped you with all your questions and concerns. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-05-25T10:55:00","review":"What an AWESOME SERVICE ! Kindly helped us with all our questions and concerns ! Big Thanks to Eric and Toby for being Awesome! \n...Never thought that finding a storage and the procedure would be so easy!","source":"Google","submissionTime":"2020-05-25T00:00:00","userName":"Jonathan Y."},{"reviewId":"aef1b34d-d76a-47bc-9bc7-a1103de112d5","range":0,"rating":5,"reply":"Hi Pedram, thanks so much for your review! We are thrilled to hear our team was able to go above and beyond to help! Give us a call at 888-STORAGE or stop by the office if you need anything. Thank you for the 5-star rating!\n","replyTime":"2020-05-26T11:21:00","review":"Great customer service and the team goes the extra mile to get the customer happy!","source":"Google","submissionTime":"2020-05-25T00:00:00","userName":"Pedram D."},{"reviewId":"99be662a-9c39-42c7-b6d7-6a4d8702d20a","range":0,"rating":5,"reply":"Hi Dylan, we're glad Eric and Toby were awesome and nice! Our team is happy to help.? ","replyTime":"2020-03-18T11:42:00","review":"Eric, and Toby were so awesome and nice.","source":"Google","submissionTime":"2020-03-16T00:00:00","userName":"Dylan H."},{"reviewId":"ddce32c6-e33f-4dae-accf-0802a45b6312","range":0,"rating":5,"reply":"Enyinna, we are so happy to hear that we could accommodate you and provide an outstanding rental experience. Don't hesitate to reach out if you need anything!? \n","replyTime":"2020-03-18T13:37:00","review":"Outstanding service. \nInformative and understanding","source":"Google","submissionTime":"2020-03-16T00:00:00","userName":"Enyinna I."},{"reviewId":"17175f02-5ffd-4c73-a815-f7f55b642025","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Mallory. We're glad Eric was able to help! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-03-15T12:42:00","review":"Eric was super helpful in getting everything squared away!","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Mallory H."},{"reviewId":"315a96af-bc91-4e4f-a87c-dfd59eea9691","range":0,"rating":5,"reply":"Thanks for recommending Extra Space Storage, Ragz Richez. We're committed to providing excellent service and we're glad you had a positive experience renting with our team! Don't hesitate to reach out if you need anything! ","replyTime":"2020-03-13T12:05:00","review":"Great customer sevice, very fast set up as well, highly recommended.","source":"Google","submissionTime":"2020-03-13T00:00:00","userName":"RAGZ R."},{"reviewId":"04b0de39-5bc1-49ab-86aa-eaf04ed3dd14","range":0,"rating":5,"reply":"We are happy to hear your rental process was fast and easy, Maria. Let us know if we can do anything to assist you! ","replyTime":"2020-03-12T14:29:00","review":"Very fast and easy. Good deal too.. tobby did a very good job helping us.","source":"Google","submissionTime":"2020-03-12T00:00:00","userName":"Maria S."},{"reviewId":"dedbfdf1-161b-4da2-af09-c8fa696dc96e","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Chris. We're glad Toby was able to help! Our team is here to serve you, so give us a call at (303) 371-0063 if you need anything.","replyTime":"2020-03-10T15:12:00","review":"Toby was helpful, informative, friendly and gave me everything I needed. Great price too! Much appreciated.","source":"Google","submissionTime":"2020-03-10T00:00:00","userName":"Chris N."},{"reviewId":"36e71921-92a8-45c9-a803-edeced70591f","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Stephen! We are so happy to hear you’ve had a great experience renting with Eric. Let us know if we can do anything else to assist you! ","replyTime":"2020-02-26T16:27:00","review":"Eric Brotherton was great","source":"Google","submissionTime":"2020-02-26T00:00:00","userName":"Stephen W."},{"reviewId":"dcedbbe9-8036-4596-9de3-73598fe92689","range":0,"rating":5,"reply":"Chris, we pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michelle! Thanks for recommending Extra Space Storage!","replyTime":"2019-12-18T11:27:00","review":"Michelle helped me process a payment today she was incredibly nice very knowledgeable and was able to help me out super fast I would recommend this storage to anyone","source":"Google","submissionTime":"2019-12-18T00:00:00","userName":"Chris B."},{"reviewId":"acb15e08-bd51-4cb8-94b6-fd45f1728936","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, George. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Eric! Don't hesitate to reach out if you need anything.","replyTime":"2019-12-15T08:16:00","review":"Eric was helpful over the phone and in person. He was knowledgeable and capable of answering all of my questions.","source":"Google","submissionTime":"2019-12-14T00:00:00","userName":"George S."},{"reviewId":"294a0725-5bd2-4b62-b321-8b88b9b53f26","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Amy! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Don't hesitate to reach out if you need anything!","replyTime":"2019-11-18T11:58:00","review":"Great staff , fast and friendly. ..","source":"Google","submissionTime":"2019-11-18T00:00:00","userName":"Amy T."},{"reviewId":"8ceae660-478d-4ff6-b480-21bceb73369d","range":0,"rating":5,"reply":"This is great feedback Arianna, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business!","replyTime":"2019-11-16T17:23:00","review":"Very helpful and wonderful storage to have. Great customer service","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Arianna L."},{"reviewId":"81717a2f-4c80-40ed-bef3-fd799da1fce0","range":0,"rating":4,"reply":"Thanks for your review, Jeneen! We're pleased to hear you've had a positive experience throughout the rental process. Don't hesitate to reach out if there is anything we can do to earn 5 stars from you!","replyTime":"2019-11-09T10:24:00","review":"Very pleasant","source":"Google","submissionTime":"2019-11-08T00:00:00","userName":"Jeneen B."},{"reviewId":"4e341955-49db-4c49-b5c0-a221c83569e7","range":0,"rating":5,"reply":"Thank you for the kind words, Shelly. We're glad Eric was able to stay late and wait for you! Our team is here to serve you, so give us a call at (303) 371-0063 if you need any future assistance.\n","replyTime":"2019-11-03T10:56:00","review":"Eric was great!\nI was stuck in traffic and after calling him he chose to stay late and wait for us!\nHe was very gracious and very nice!\nHe is the epitome of great customer service!","source":"Google","submissionTime":"2019-11-02T00:00:00","userName":"Shelly B."},{"reviewId":"8b4e15e5-f25d-42ff-b8a8-8936a7416f1a","range":0,"rating":5,"reply":"Hey Dimas, thank you for your review! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2019-10-25T08:43:00","review":"enyoy.my experience","source":"Google","submissionTime":"2019-10-24T00:00:00","userName":"DIMAS R."},{"reviewId":"a1d8a01c-407c-4f62-a418-741818297ada","range":0,"rating":5,"reply":"Hi, Nick! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shannon! Thank you for choosing Extra Space!","replyTime":"2019-10-21T18:28:00","review":"Shannon killed it! She was so nice, very professional and very thorough! Appreciate the service thank you!","source":"Google","submissionTime":"2019-10-21T00:00:00","userName":"Nick J."},{"reviewId":"eae5a44b-4e11-4b1d-8dd4-1c070576959a","range":0,"rating":5,"reply":"Thank you for the excellent rating, Valerie! We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. We would hate to see you go! A member of our team will be reaching out to provide further assistance. Thank you for choosing Extra Space Storage!","replyTime":"2019-10-18T07:27:00","review":"It was great when i first got storage.  The price has gone up $30.00 since I been there. Getting ready to go to a competitor for 2x space for $5.00 less.","source":"Google","submissionTime":"2019-10-17T00:00:00","userName":"Valerie J."},{"reviewId":"028c1afc-644a-4ab9-b1e3-db0417b36ca2","range":0,"rating":5,"reply":"Thanks for leaving us a review, Tia! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (303) 371-0063 if you need anything.","replyTime":"2019-09-28T07:38:00","review":"Good jop","source":"Google","submissionTime":"2019-09-27T00:00:00","userName":"Tia J."},{"reviewId":"db950c93-506c-4c70-b1af-010d5741df87","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. Thanks for letting us help with your storage needs.","replyTime":"2019-09-15T13:14:00","review":"This is the place you need to store all your items at. Great prices,  and the staff  are courteous, very helpful and friendly!!","source":"Google","submissionTime":"2019-09-14T00:00:00","userName":"x666 E."},{"reviewId":"a4a5a9d7-5354-4bc6-9365-88b5f83170a0","range":0,"rating":5,"reply":"Thank you so much for your kind words, Kimberly. We really appreciate you taking the time to share your experience with us. We're glad Mel was able to help. Let us know if we can do anything to assist you!\n","replyTime":"2019-09-10T16:05:00","review":"Excellent experience. Mel was wonderful and extremely helpful!","source":"Google","submissionTime":"2019-09-10T00:00:00","userName":"Kimberly J."},{"reviewId":"f4683b3e-c842-435a-b0d2-4c3171ec900c","range":0,"rating":5,"reply":"Hi Atenogenes, we're glad Melvin was able to help and showed you each size. We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-09-08T11:27:00","review":"The store guy Melvin was very helpful, & patient with showing us each size. The best service out of every storage unit ive been too.","source":"Google","submissionTime":"2019-09-07T00:00:00","userName":"Atenogenes L."},{"reviewId":"709cb4ca-bcdd-470b-a6e6-25e8569d4a7e","range":0,"rating":3,"reply":"Thank you for taking the time to leave us a rating, Valerie! Please contact us at (303) 371-0063 with any specific details that could help us improve your experience in the future.","replyTime":"2019-08-30T07:51:00","review":"Good","source":"Google","submissionTime":"2019-08-30T00:00:00","userName":"Valerie W."},{"reviewId":"b6c2eb01-db74-49b5-8f37-c6acfd161115","range":0,"rating":5,"reply":"Hi Leah, thank you for your review. We're glad Jan was able to help with your leasing process! Let us know if we can do anything to assist you!\n","replyTime":"2019-08-29T11:22:00","review":"Jan was very helpful with the leasing process.","source":"Google","submissionTime":"2019-08-29T00:00:00","userName":"Chris B."},{"reviewId":"bcb9bd1e-3e07-4e0b-8a3c-0c0acd4c31ec","range":0,"rating":5,"reply":"Thanks for leaving us a review, Emporium! We're pleased to hear you've had a positive experience with Cierra throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2019-08-07T07:26:00","review":"Quick and fuss free check in by Cierra. Thumbs up!","source":"Google","submissionTime":"2019-08-06T00:00:00","userName":"Emporium V."},{"reviewId":"56b386fc-c4f3-4a22-afed-4e7273beab44","range":0,"rating":5,"reply":"Hi Oscar, we're glad Mel made your rental process seamless. We're committed to providing excellent customer service. We pride ourselves on having a professional staff and are thrilled to hear your experience reflects that. Let us know if we can do anything to assist you! \n\n","replyTime":"2019-07-30T15:26:00","review":"Mel Johnson was amazing he made the process seamless and was very professionall !! I am beyond satisfied with the service Mr Johnson provided me and my family !","source":"Google","submissionTime":"2019-07-29T00:00:00","userName":"Oscar C."},{"reviewId":"5c513997-c9c5-40af-8cbc-76fa671a5e68","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Samuel. We're committed to being your go-to stop for all your local storage needs! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-07-15T08:05:00","review":"Clean units, locks availible and more! Had an amazing experience today! Mel was very helpfull and friendly, Thank you very much!!!","source":"Google","submissionTime":"2019-07-12T00:00:00","userName":"Samuel V."},{"reviewId":"ce7090b2-14b9-4b24-a576-d690fa6de161","range":0,"rating":5,"reply":"Thank you for your feedback, William! It's wonderful to hear that Ciera and Jan worked together to ensure your storage needs were met. Let us know if we can do anything else for you!","replyTime":"2019-07-08T15:15:00","review":"Worked with Ciera and Jan.  They were outstanding.  Only emailed and spoke on the phone with Jan, but she aranged for someone to help me unload.  Although never confirmed on the phone as I couldn't get a cell signal over the mountains, the guy was there!","source":"Google","submissionTime":"2019-07-07T00:00:00","userName":"William S."},{"reviewId":"60bd574b-ceb1-4151-98bc-0d2f514569e2","range":0,"rating":5,"reply":"Thank you for the awesome review, Meg! It's wonderful to hear that Mel provided a helpful rental experience, and we truly appreciate your recommendation! Don't hesitate to reach out if there is anything else we can do for you! ","replyTime":"2019-06-15T12:51:00","review":"Mel was awesome! Very friendly and helpful.  I would definitely recommend this storage space to anyone!! AWESOME!!!","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"Meg M."},{"reviewId":"91b5ae51-306a-42d5-adb4-ecb1fde10b25","range":0,"rating":5,"reply":"Thanks so much for your feedback, Joseph! It is wonderful to hear that Fabricio was able to provide you with the excellent service we strive to provide for all of our customers. Don't hesitate to reach out if you need any future assistance! ","replyTime":"2019-05-02T13:23:00","review":"Fabricio was a pleasure to deal with. I originally came into this place wanting to rent a small unit but he showed me a bigger unit that had a sale going on that was cheaper and now I have more space for my equipment and for less than I expected to pay. Only thing I would advice is that you will need a cylinder lock at this facility .","source":"Google","submissionTime":"2019-05-01T00:00:00","userName":"Joseph C."},{"reviewId":"d5d36466-6d01-4e7f-b365-9e216a3c9bdc","range":0,"rating":5,"reply":"Thanks so much for your review, Jose! We're glad Fabricio was able to provide a smooth rental experience. Stop by the office if you need anything in the future!","replyTime":"2019-04-23T13:40:00","review":"Fabricio was great to deal with. Fast and easy process. Keep your head up brother and hopefully you can come out with us one of this days first beer is on me.","source":"Google","submissionTime":"2019-04-22T00:00:00","userName":"Jose N."},{"reviewId":"cf3a6b23-93ba-4f2e-891b-790ea84afc24","range":0,"rating":5,"reply":"Thanks, Christina! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Your recommendation means a lot to us! Don't hesitate to reach out if you need any assistance!","replyTime":"2019-04-20T17:00:00","review":"Very kind and warming, they helped me and my husband get the right amount of space in a timely manner. The rates are great and easy to work with people. I definitely recommend.","source":"Google","submissionTime":"2019-04-19T00:00:00","userName":"Christina S."},{"reviewId":"7cdf62c7-c0ee-468d-b7e7-afdfa2773c39","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Laure! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Anthony and the rest of our team are happy to help, so let us know if you have any questions! Thank you for being a loyal customer!","replyTime":"2019-04-08T17:00:00","review":"Anthony is extremely helpful and courteous.  We pack out customers often and this storage facility is close to our business office. Convenient and reasonable pricing.","source":"Google","submissionTime":"2019-04-04T00:00:00","userName":"Laure C."},{"reviewId":"c4a68d86-1c6f-440a-8b03-71bbf1637db5","range":0,"rating":5,"reply":"Hi Johnny, thank you for your kind words. We're glad Fabricio was able to help! Let us know if we can do anything to assist you!","replyTime":"2019-04-08T17:00:00","review":"Fabricio was awesome and a pleasure to deal with. He was on his out to lunch and had no problem clocking back in to help us out. I will definitely send people over his way.","source":"Google","submissionTime":"2019-04-02T00:00:00","userName":"Johnny C."},{"reviewId":"1ac543aa-ab3a-4f05-b168-be5597b34f40","range":0,"rating":5,"reply":"Hi Jairo, we are happy to hear you had a super fast and easy process. We're glad Fabricio was able to help! Don't hesitate to reach out if you need anything!","replyTime":"2019-04-08T17:00:00","review":"Super fast and easy process. Fabricio took care of us in less than 15 minutes and now we are on our way to the airport on time. Thank you for the lyft recommendation thank you.","source":"Google","submissionTime":"2019-04-02T00:00:00","userName":"Jairo H."},{"reviewId":"efb9d39b-a4e0-483c-9a5d-f932f5ce7282","range":0,"rating":5,"reply":"Hi Phil, we're glad Jan was able to explain the process clearly, showed you your unit, and had you sign up in short order. We pride ourselves on having a helpful and friendly staff. Let us know if we can do anything to assist you!","replyTime":"2019-04-08T17:00:00","review":"Jan was great. She explained the process clearly, showed us our unit, and had us signed up in short order. Very efficient and professional. Thank you","source":"Google","submissionTime":"2019-04-01T00:00:00","userName":"Phil"},{"reviewId":"44c40e0a-704c-4bb4-8d59-d5967ebd2eab","range":0,"rating":5,"reply":"Thanks, Adrian! We're so happy to hear that your experience with the service and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!","replyTime":"2019-04-01T17:00:00","review":"Excellent costumer service , clean and simple :D","source":"Google","submissionTime":"2019-03-27T00:00:00","userName":"Adrian D."},{"reviewId":"a1850f61-28cf-484a-8a2f-332df6ae840d","range":0,"rating":5,"reply":"Matthew, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Stop by the office if you need any future assistance! \n","replyTime":"2019-04-01T17:00:00","review":"Excellent storage facility with great staff.\nI needed a storage unit with climate control. I was looking at the Uhaul facility on 70 and chambers but after emailing the manager I never heard back and calling the phone number only sent me to a call center and I was never able to talk with anyone on location or anyone at the call center that could answer my questions. I then found this place, my first call landed me in contact with the owner. She took my information and one of the managers, Fabricio, called me within 15 minutes. I quickly got the answers I needed and was set up with my unit and starting to move stuff in the next day. Jan in the office has also been of great help. Overall the staff here has been excellent, responsive, helpful and professional. Thanks!","source":"Google","submissionTime":"2019-03-26T00:00:00","userName":"Matthew S."},{"reviewId":"7633e8e0-5288-4415-8bf8-84d55ef717e7","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I've been looking for a parking spot for a week and after getting the run around from other stores  I finally came across this location and was helped out by a gentleman named Fabricio.  The parking spot he had reserved for me had been covered by whoever does their snow removal, instead of turning me away like the last store did to me Fabricio got a snow shovel and got the spot cleaned up and I was able to rent it and leave my car there. I highly recommend this location and will suggest people ask for Fabricio for any storage needs.","source":"Google","submissionTime":"2019-03-15T00:00:00","userName":"Dan M."},{"reviewId":"ca59e395-59fd-4764-b1d8-c7dde2605a33","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fabricio was very friendly and made the process of getting a storage unit quick and easy!","source":"Google","submissionTime":"2019-03-15T00:00:00","userName":"Kayden D."},{"reviewId":"8abc4f51-7b43-4213-a85b-2e956423a600","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fabricio was a gentleman. This was my first time dealing with renting a space to store my leftover items after being forced to downgrade my home. He made this process easy and simple. Thank you again sir God bless!","source":"Google","submissionTime":"2019-03-09T00:00:00","userName":"Lords b."},{"reviewId":"13b669d1-22de-4640-9762-16e73bd615e0","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fast and simple process. Fabricio was really helpful.","source":"Google","submissionTime":"2019-03-07T00:00:00","userName":"Ebony Q."},{"reviewId":"432dc226-e836-4519-8b0d-9b437f8165a7","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fabricio and Jan went over and above all of my expectations. I will recommend this location to all of my friends.\nThank you for the terrific customer service and friendliness.","source":"Google","submissionTime":"2019-03-05T00:00:00","userName":"Beth B."},{"reviewId":"703fe2b6-2701-44d8-8440-dd8c67455fdd","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"(Translated by Google) Great service and an attractive guy who smells really good handling the place. =) =)\n\n(Original)\nOttimo servizio e ragazzo attraente che odora veramente bene gestisce il posto. =) =)","source":"Google","submissionTime":"2019-03-01T00:00:00","userName":"Dollce B."},{"reviewId":"d5d91cc2-fefe-4661-b2b5-555a8149d9ed","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fabricio was great. Fast and easy process.","source":"Google","submissionTime":"2019-02-27T00:00:00","userName":"Maria P."},{"reviewId":"90dc1e5c-3d92-4839-b8d9-17f265c35a40","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great price and service!!\nThanks Jan and Fabricio!","source":"Google","submissionTime":"2019-02-26T00:00:00","userName":"P .."},{"reviewId":"4a04710b-5cfb-4db6-9aee-5a1493500d1c","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fabricio was a pleasure to deal with.  Easy and fast process.","source":"Google","submissionTime":"2019-02-21T00:00:00","userName":"Karen H."},{"reviewId":"4362c6da-8c16-4ad1-af29-402908187cf2","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fabricio was really helpful. My son and I came from another storage business down the street and the service is a night and day difference from the other place.  Fabricio called us the moment my son made his reservation and was ready for us by the time we got to the office. I will make sure to recommend this place to any of my friends looking for storage.","source":"Google","submissionTime":"2019-02-14T00:00:00","userName":"Karimme Q."},{"reviewId":"44a713d4-045f-4f44-9c39-aa67a495a8a1","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I had a great experience the site manager was really helpful and was able to get me into a storage not only that same day, but was able to get a better deal than I was quoted really appreciated his help, if your looking for a storage I highly recommend you look here","source":"Google","submissionTime":"2019-02-05T00:00:00","userName":"Hector C."},{"reviewId":"53b4e299-3085-4c28-9ef7-7abee5730858","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fabricio was excellent he explained my options very carefully and also made the experience more enjoyable because no one likes moving!!! I appreciated his energy and effort on getting me the best option for my stuff! This place is awesome and I?ll recommend it to anyone looking for somewhere they can put their items!!! Thank you Fabricio!!","source":"Google","submissionTime":"2019-02-02T00:00:00","userName":"Phil W."},{"reviewId":"706e527d-76a1-4f1d-8e5c-2cbc1657b476","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"All I can say is WOW! I've been with Extra Space for a long time now and have never had such a positive experience.\nI had to store literally everything that I own from my 3000sf home so was extremely worried about the safety of my property after a VERY bad experience with another company Cubesmart.\nI know that I was very demanding and had several requirements but Jan made me feel like I could completely trust her and was in good hands. \nI had a total of 5 units at one time (10?20) which can get very expensive yet they always have great deals online.\nThere was an employee who was always very rude and was never at the store so I started to get leery looking into different places even though the thought of having to move 5 units again was overwhelming. \nThen one day I went into the office to find out that they hired a new person to take over named Fabricio. \nI was beyond impressed with how well he interacted with customers and his work ethic.\nHe took the time to assure me that he would make sure things were handled properly by actually following store policies unlike this prior employee. \nUnfortunately, I began having serious issues with how things were being run when they hired a new manager which became so bad that I actually emailed corporate.\nI'm permanently disabled with limitations like the ability to open and close the door on my largest unit.\nMy disability caseworker recommended that I request assistance to not only make it easier but safer to open the door after I told her that I was injured trying to lift the door to my unit so I followed her directions.\nI expressed my concerns while even offering documentation to prove this was an actual ADA necessity but was completely blown off and have been treated very poorly since. \nI purchased good quality reflective rope that I tied on the door making it possible to lift it without issue but unfortunately it was removed twice without explanation so I went to speak with the gentleman the next day who told me that I can't put my own rope on my unit door even though I explained my situation. Even though I told him that it physically hurt my hands using their green rope he refused to put a longer piece on my door! My caseworker explained that he was violating ADA regulations and that I need to file a complaint which I will be doing soon.\nI put the rope on for the 3rd time and within a few hours it was removed again!\nI don't feel comfortable at this location with the way that I've been treated so decided to find a different place. \nI found out that Fabricio was managing another store so contacted him about transferring and was told no problem. \nUnfortunately, I had to pay for a uhaul truck since the box truck which is offered through the store has been broken down parked in the back of the lot and when I asked the guy at the Chambers location was told that he's not going to authorize it to be repaired so I would not be able to use it at all. \nAs of today I have one more load and ALL of my property will be moved out even though it cost me even more time and money due to what I personally consider severe mistreatment by one person.\nSeveral customers have voiced that they intended on leaving due to their own issues and I highly recommend that they come to the new location instead of switching companies. \nOnce I told them that Fabricio was managing it they were thrilled and will be moving within the next few weeks and I will be helping them with the use of my pickup.\nFabricio has been an absolute blessing going above and beyond anything that I could have ever expected! \nI know that had it not been for both Jan and Fabricio Extra Space would have lost my business amongst several other unhappy customers!\nI would HIGHLY recommend this location to anyone that needs any type of storage! \nVery clean environment, well lit, security cameras well placed and the employees are amazing! \nI actually look forward to going to my storage units because of the wonderful people which speaks volumes in my opinion!\nThank you to everyone at Extra Space Storage on Peoria!","source":"Google","submissionTime":"2019-02-01T00:00:00","userName":"Kelly C."},{"reviewId":"40601831-41df-49e0-9b17-f069fe236f00","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I do not like to leave reviews but after going to multiple storage places and being ignored and never having been called back I came into this storage facility and was pleasantly helped by Fabricio. I am not easy to deal with as I change my mind pretty easily and Fabricio showed me 4 different size units and helped me to pick the right fit for all our furniture.","source":"Google","submissionTime":"2019-01-29T00:00:00","userName":"His O."},{"reviewId":"6941a542-f2ab-46aa-9948-8d2139b27600","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fabricio was a great help showed me around the property. He was very helpfull in finding me the right unit for my things","source":"Google","submissionTime":"2019-01-26T00:00:00","userName":"Emmanuel G."},{"reviewId":"cfb8d1fc-31f3-4518-9607-a85b135b2f03","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Cierra Barrera was very helpful ! She was amazing with explaining everything and making sure everythi ng worked out in the end and we went home happy and satisfied!!!!","source":"Google","submissionTime":"2019-01-08T00:00:00","userName":"Eugene V."},{"reviewId":"ae966513-82aa-495d-9acd-2306d1479502","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"(Translated by Google) Mauricio helped us very well. He always receives us with a smile and keeps the facility very clean.\n\n(Original)\nMauricio nos ayudo muy bien. Siempre nos recibe con una sonrisa i mantiene la facilidad muy limpia.","source":"Google","submissionTime":"2018-12-20T00:00:00","userName":"Drywall E."},{"reviewId":"aa964477-d45a-4ad8-bf32-123259834356","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great self-storage facility....clean, centrally located, easy to access. Staff is friendly, extremely knowledgeable about the self-storage procedure. 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I have no problem keeping my valuables there!","source":null,"submissionTime":"2013-02-19T15:54:38","userName":""},{"reviewId":"7af74a0f-a15a-4b6d-a31b-f6182844299d","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Clean and spacious storage. friendly customer service and always Greating with respect.","source":null,"submissionTime":"2012-12-24T11:59:59","userName":"Tpullia"},{"reviewId":"61d6c584-aa18-4fa7-b296-1271d16afe0a","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Good pricing with no problems and a courtious staff","source":null,"submissionTime":"2012-04-09T14:53:04","userName":"Last M."},{"reviewId":"06d6d64a-5043-4f55-8e2b-23461c1926f4","range":0,"rating":4,"reply":null,"replyTime":null,"review":"I've rented for over 5 years with Extra Space and have seen the staff change several times, but each manager has gone above and beyond to make me want to stay. It is fairly close to home and I have never had a problem accessing my belongings. 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