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We're glad to hear you received great service at Extra Space Storage.","replyTime":"2026-10-20T11:34:00","review":"Perfect service!!","source":"Google","submissionTime":"2026-10-13T00:00:00","userName":"Chet H."},{"reviewId":"3beac501-3ab9-4906-9c0e-299354023de2","range":0,"rating":5,"reply":"Thank you for sharing your experience Kaydin! We're glad to hear our team was helpful and kind, and we appreciate you choosing Extra Space Storage.","replyTime":"2026-10-13T12:46:00","review":"Very helpful and sweet staff","source":"Google","submissionTime":"2026-10-13T00:00:00","userName":"Kaydin J."},{"reviewId":"7fdf11c5-afcb-40e2-9fb7-5d17841b1eff","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Cristina. We're glad to hear our convenient location and onsite team help you feel safe. We will be sure to share your kind words with Shuron and the rest of the team.","replyTime":"2026-10-11T09:05:00","review":"No complaints. I like that there's onsite staff at the office. It makes it feel safe. The location is very central. Shout out to Shuron!","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"Cristina S."},{"reviewId":"7422a703-ce73-461b-831c-4866b7b261ec","range":0,"rating":5,"reply":"We are delighted to hear about your experience with Ms. Shirley! Welcome to Extra Space Storage, Elias. Your kind words mean a lot to us.","replyTime":"2026-10-08T14:30:00","review":"Great storage unit ms. Shirley is amazing and so nice and helpful!!! Switched over from public storage it’s a lot cleaner and newer.","source":"Google","submissionTime":"2026-10-08T00:00:00","userName":"Elias C."},{"reviewId":"5c6b2e54-8b61-43ce-a66e-078db6ef1c1c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Rocky! We are so glad we could provide you with a 5-star experience.","replyTime":"2026-07-09T19:41:00","review":"Buen servicio  muy amable","source":"Google","submissionTime":"2026-10-07T00:00:00","userName":"Rocky D."},{"reviewId":"9c72d3aa-aeb4-4c29-acea-fc04ac489fda","range":0,"rating":5,"reply":"Thank you for sharing your experience Aitza! We're glad to hear you received excellent service at Extra Space Storage.","replyTime":"2026-10-07T15:14:00","review":"Very grateful for the excellent service ??","source":"Google","submissionTime":"2026-10-07T00:00:00","userName":"Aitza B."},{"reviewId":"4187b170-8aaf-40cc-9c08-0c86d34f1e49","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Alexis! We're glad to hear that Shauron provided great support both when you moved in and as you moved out. We will certainly share your kind words with her and the rest of our team.","replyTime":"2026-10-06T15:07:00","review":"Shauron was a big help with getting me settled into my storage unit and now I’m moving out she also assisted me with having smooth move out.","source":"Google","submissionTime":"2026-10-06T00:00:00","userName":"Alexis H."},{"reviewId":"b37a0c2c-82a1-4b66-91e1-ef54a3cd9863","range":0,"rating":5,"reply":"Thank you for the review Melvin! We're glad to hear you had such a great experience with our team at Extra Space Storage.","replyTime":"2026-10-06T15:52:00","review":"Best over all service available ??","source":"Google","submissionTime":"2026-10-06T00:00:00","userName":"melvin s."},{"reviewId":"f0c2251a-024e-42a0-b6be-0452db529bc1","range":0,"rating":5,"reply":"We are elated to hear Shuron made your setup seamless, Greg! Great service and great pricing — enjoy your remodel!","replyTime":"2026-10-05T08:15:00","review":"Shuron was a pleasure with setting up my storage place while I’m in the process of remodeling my house great customer service and a even better price 5stars all the way","source":"Google","submissionTime":"2026-10-05T00:00:00","userName":"Greg H."},{"reviewId":"e8bff598-1f90-4fe3-9cba-384ec5036f99","range":0,"rating":5,"reply":"Thank you for sharing your experience and for storing with Extra Space Storage over the years, Adaria. We're glad to hear our team has consistently supported your storage needs, and we will be sure to share your kind words with Shuron and the team.","replyTime":"2026-09-27T11:10:00","review":"We have been with ExtraSpace for almost 20 years, and they work with us through anything we may need! Shuron was especially a great help so that we can rent a second long term unit with them!","source":"Google","submissionTime":"2026-09-26T00:00:00","userName":"Adaria P."},{"reviewId":"20240795-1ea1-47e1-bee9-36a5e355fd0c","range":0,"rating":5,"reply":"Thank you for your 5-star review, Suzanne! We're glad to hear that our team was friendly and helpful during your experience with Extra Space Storage.","replyTime":"2026-09-10T10:49:00","review":"Friendly and helpful!","source":"Google","submissionTime":"2026-09-10T00:00:00","userName":"Suzanne L."},{"reviewId":"49107b9e-a998-49ba-9506-d3cce76cf449","range":0,"rating":5,"reply":"Thank you, Charity, for your review! We're glad to hear that your storage unit was well-maintained, that our property felt secure, and that our staff was nice. We appreciate your feedback on your experience with Extra Space Storage.","replyTime":"2026-09-06T08:33:00","review":"The storage unit was always well maintained, the property was very secure, and the staff was nice.","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Charity C."},{"reviewId":"525efdfc-7477-4f43-891c-6eae1933fa72","range":0,"rating":5,"reply":"Thank you for your 5-star review! We're glad to hear that your experience with Extra Space Storage was easy and efficient.","replyTime":"2026-09-03T10:17:00","review":"Easy and efficient.","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Free R."},{"reviewId":"579b232b-f3d2-46d0-b83a-fb7d39961de5","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Shuron is awesome","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Eric B."},{"reviewId":"c1e1f712-e498-4218-9159-a913be217b04","range":0,"rating":5,"reply":"Thank you for your review Kayla! We're glad to hear that our team provided you with such great assistance, and we especially appreciate you recognizing Mr. Greg for his amazing help. We will be sure to share your kind words with him and the entire team. We appreciate you choosing Extra Space Storage.","replyTime":"2026-09-02T08:35:00","review":"Everyone was amazing Mr. Greg was amazing help. They deserve a raise!!!","source":"Google","submissionTime":"2026-09-02T00:00:00","userName":"Kayla M."},{"reviewId":"7fb8f24a-d2a8-453e-abff-ed85ea7dd2ce","range":0,"rating":5,"reply":"Thank you for your 5-star review, Shanna! We're so glad to hear that Greg was very helpful during your experience at Extra Space Storage. ","replyTime":"2026-09-02T16:19:00","review":"Thank you Greg! You was very helpful!","source":"Google","submissionTime":"2026-09-02T00:00:00","userName":"Shanna M."},{"reviewId":"17ef72d7-9568-43f7-b8f5-b6cee1055c1e","range":0,"rating":5,"reply":"We are pleased to hear Shuron delivered an amazing experience. We'll make sure to pass along your kind words, Lauren-Ann!","replyTime":"2026-08-15T14:50:00","review":"Shuron was amazing!","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Lauren-Ann D."},{"reviewId":"5fd67117-7c92-4f01-8c10-c8088697f90a","range":0,"rating":5,"reply":"Thank you immensely for recognizing Shuron's efforts to make your experience fast and easy. We appreciate your recommendation Infamous!","replyTime":"2026-08-15T14:51:00","review":"Shuron was very helpful and made the entire experience fast and easy. I would recommend this facility to anyone looking for convenient and reliable storage.","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Infamous"},{"reviewId":"fe7f0688-d4a4-4a45-9ab5-ce0bfa0e97ed","range":0,"rating":5,"reply":"We are happy to hear Myron provided accommodating, polite service. We appreciate you recognizing his great customer service, Katrina!","replyTime":"2026-08-14T09:31:00","review":"Myron - was very accommodating and helpful when we had questions regarding our contract.   Was very polite and willing to listen and assist.\n\nThanks for exhibiting Great Customer Service","source":"Google","submissionTime":"2026-08-14T00:00:00","userName":"Katrina N."},{"reviewId":"88f11ba7-c9e9-45f1-98d1-808da492a25f","range":0,"rating":5,"reply":"Thank you for your review, Jacy! We are thrilled to hear that Gregory provided exceptional service to meet your needs.","replyTime":"2026-08-09T12:47:00","review":"Gregory went above and beyond to help me with my needs. I highly recommend","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"jacy d."},{"reviewId":"5ee2fadc-b43c-470a-a4b3-33c4a429bcdd","range":0,"rating":5,"reply":"Thank you, Kelly, for sharing your positive experience with Gregory at our Norman C Francis facility.","replyTime":"2026-08-07T15:51:00","review":"Gregory at the Norman C Francis location was extremely helpful with me and I appreciate that he was so quick to get back to me with a solution.","source":"Google","submissionTime":"2026-08-07T00:00:00","userName":"Kelly N."},{"reviewId":"313b689f-4acb-4c69-9223-b41e43a3ad5b","range":0,"rating":5,"reply":"We are elated to hear your move-in and move-out experience was smooth. Thanks, Ava, for trusting Extra Space Storage!","replyTime":"2026-08-04T12:41:00","review":"They were very helpful and allowed me to have a smooth transition when moving in and out!","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Ava W."},{"reviewId":"0ccb54fb-8546-41ec-bb36-374f0e02a085","range":0,"rating":5,"reply":"Thank you for your review, Anna! Ms. Sharonda, long access hours, climate control, and convenient access — we're glad these made your experience excellent.","replyTime":"2026-08-03T09:05:00","review":"Multi-year user here: Ms Sharonda is responsive and personable! I love the long access hours, the climate control, and the convenient access. Excellent storage facility.","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Anna D."},{"reviewId":"ea81dea1-3b4e-4676-8614-ad332697e5ea","range":0,"rating":4,"reply":"We're ecstatic to hear that you found our storage facility clean, well-lit, and easy to access. Thank you for your feedback Saraah!","replyTime":"2026-08-18T14:28:00","review":"This storage facility is clean, well-lit and easy to access. The staff are friendly and helpful. Plenty of parking.","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Sarah M."},{"reviewId":"78670560-4c53-4878-abdb-57e724b0c8c8","range":0,"rating":5,"reply":"Thank you for your review, Mica! Shuron and our team will love hearing this. We look forward to welcoming you back at the end of the school year.","replyTime":"2026-08-03T13:52:00","review":"Shuron was an excellent help to us. The facility was clean, secure, and perfect for our needs. We’ll be back at the end of the school year.","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Mica S."},{"reviewId":"4283aabe-39e9-4559-a94d-e4ccbcb703a8","range":0,"rating":5,"reply":"Thank you for your review, Beverly! We are happy to hear our staff made a great impression. We'll share your kind words with the team!","replyTime":"2026-07-20T10:17:00","review":"Staff very helpful and pleasant.","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Beverly B."},{"reviewId":"f3b1542d-7c86-4843-af8e-dff775bfcfd4","range":0,"rating":5,"reply":"We are thrilled to hear this! Helping you out is what we're here for. Thank you, Elvis!","replyTime":"2026-07-20T10:59:00","review":"Thanks for always helping me out.","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Elvis M."},{"reviewId":"4006a3f3-b387-4022-b2c7-b8b5f66380f9","range":0,"rating":5,"reply":"Thank you for sharing scarletplocher89! Sharun will love hearing this. We're glad the clean, easy access has made a great first impression!","replyTime":"2026-07-18T10:07:00","review":"Wonderful customer service thanks to Sharun!! We are new to this storage but so far loving the ease of access and how clean it is here.","source":"Google","submissionTime":"2026-07-18T00:00:00","userName":"scarletplocher89"},{"reviewId":"d001066e-231c-467d-8560-b4a52e7e399e","range":0,"rating":5,"reply":"Thank you, Ariel! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (504) 827-0052 if anything comes up!","replyTime":"2024-01-14T15:21:00","review":"Myron helped us with an issue. He was patient understanding and knowledgeable.","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"Ariel B."},{"reviewId":"0f95e1de-5e2e-4730-b7ae-ffe4b9ef5477","range":0,"rating":5,"reply":"We are overjoyed to hear that Mr. Myron provided professional and helpful service. Thank you for taking the time to share your positive experience with us Bri.","replyTime":"2026-08-10T10:22:00","review":"Mr.Myron was very professional, informative, & helpful. We were happy to be serviced by him. The space feels safe & secure. I have piece of mind storing our valuables at this location.","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Bri &."},{"reviewId":"866126de-47e1-4662-b622-1095932247ee","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Jamal! Ms. Shurron's quick resolution made a difference. We look forward to serving you and your referrals!","replyTime":"2026-07-13T09:54:00","review":"First time renter with extra space and I ran into a little misunderstanding but it was nothing for Ms. Shurron to get straightened out and for that I’ll definitely be using and referring my friends and family.","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Jamal s."},{"reviewId":"348e19f8-bb26-4caf-94d1-906c4704c166","range":0,"rating":5,"reply":"We are happy to hear your experience was excellent, Ani! We'll share your kind words with our team. ","replyTime":"2026-07-09T09:30:00","review":"Excelent , I like ????the person who attended me was very kind","source":"Google","submissionTime":"2026-07-09T00:00:00","userName":"Ani H."},{"reviewId":"bc4e97df-4ceb-446d-be68-4264c1a8d239","range":0,"rating":5,"reply":"Thanks, Barbara! We're glad our team member made your experience a great one. ","replyTime":"2026-07-02T10:29:00","review":"She was very much helpful, sweet lady","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Barbara P."},{"reviewId":"26adeb57-bc33-4153-a3bc-002caceb517b","range":0,"rating":5,"reply":"We are thrilled to hear that you found our staff helpful and our facility clean! Thank you for sharing your experience, Blair.","replyTime":"2026-06-11T09:26:00","review":"Helpful staff and clean facility!","source":"Google","submissionTime":"2026-06-11T00:00:00","userName":"Blair M."},{"reviewId":"591377a6-3f97-4271-a0f8-56eb56886d23","range":0,"rating":5,"reply":"Thank you for your feedback, Robert. We’re glad to hear Shuron provided an awesome experience and made a positive impression.\n","replyTime":"2026-06-11T15:50:00","review":"Shuron is awesome.","source":"Google","submissionTime":"2026-06-11T00:00:00","userName":"Robert"},{"reviewId":"e5aef77f-8a40-4672-bb3f-5644f15cc449","range":0,"rating":5,"reply":"Thank you for highlighting our easy process and clean facilities, Barry! We're glad you had such a positive experience.","replyTime":"2026-06-09T11:34:00","review":"Easy. Clean. Super nice.","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"Barry H."},{"reviewId":"11d69a96-1de4-4512-846f-ec317a83820e","range":0,"rating":5,"reply":"Your positive experience means everything to us Candace! Thrilled our customer service team exceeded your expectations.","replyTime":"2026-06-06T13:56:00","review":"EXTREMELY GRATEFUL CUSTOMER SERVICE !!","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"Candace A."},{"reviewId":"d95595b2-2e58-4bae-b6a5-8f9dcfc2716b","range":0,"rating":5,"reply":"Lexi, we greatly appreciate your kind words about our exceptional service and unique accommodation for your delivery needs.","replyTime":"2026-06-05T09:16:00","review":"I had an exceptional experience with Extra Space Storage. The team went above and beyond to accommodate a very unique request I had — allowing items to be shipped directly to the facility, personally handling the deliveries, and placing everything into my storage unit for me.\n\nI would highly recommend this location to anyone looking for a storage facility with outstanding customer service and people who genuinely care about helping their customers.","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"Lexi C."},{"reviewId":"3920e071-8da1-4981-86f7-93421de3a258","range":0,"rating":5,"reply":"We are pleased to hear you've had such a positive experience over the years. Your feedback about our manager means everything to us, Charles.","replyTime":"2026-06-04T09:22:00","review":"Fantastic space.  Been here for years and service is great.  Do not change the manager because you will never find a more qualified nor dedicated employee","source":"Google","submissionTime":"2026-06-04T00:00:00","userName":"Charles F."},{"reviewId":"08603e02-06a6-44e1-82f3-1030eb0f7470","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our customer service team, Jacquelyn!","replyTime":"2026-06-04T10:32:00","review":"Great customer service!","source":"Google","submissionTime":"2026-06-04T00:00:00","userName":"Jacquelyn T."},{"reviewId":"8524ec63-a1c6-4f38-b9b5-52c6167623ad","range":0,"rating":5,"reply":"Thank you, Benjamin, for sharing your experience with our team during your long-distance move. We're glad our team could help with multiple deliveries when needed.","replyTime":"2026-06-02T18:24:00","review":"Moving is hard - especially when it’s 1,000 miles away. When logistics didn’t go as planned, the team at Extra Space went above and beyond to take multiple deliveries on our behalf when we couldn’t be present. I don’t know what we would have done without their help.","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Benjamin C."},{"reviewId":"acdc41b5-9d7f-4218-8484-df3bb2041e7d","range":0,"rating":5,"reply":"Kim, thank you for your patience and positive feedback about our team member's helpful service!","replyTime":"2026-05-13T10:31:00","review":"After calling 3 times I finally got to speak to a person at my storage location.\nThe individual was very kind and courteous and provided me with answers and resolution. Thank you!","source":"Google","submissionTime":"2026-05-13T00:00:00","userName":"Kim P."},{"reviewId":"17acfc6d-15b0-4632-8090-3514227ef52d","range":0,"rating":2,"reply":"LaToya, we are concerned to hear about the floor assignment issue affecting your accessibility needs. Thanks for recognizing Shuron's service. Please contact (504) 827-0052 to discuss accommodations.","replyTime":"2026-05-06T12:14:00","review":"I WOULD RECOMMEND THIS STORAGE TO ANYONE THEY'RE VERY RESPECTFUL AND FRIENDLY THANKS SHURON FOR YOUR SERVICE. I WOULDVE KEPT IT AT 5 STARS BUT I WAS FORCED ON THE 2ND FLOOR DUE TO THE PROMOTION IS NOT FOR THE 1ST FLOOR DUE TO THE COLLEGE KIDS GETTING STORAGES THATS UNFAIR TO US THAT HAVE PROBLEMS AND CANT WALK FAR I HAVE ASTHMA AND THAT WAS HORRIBLE","source":"Google","submissionTime":"2026-05-06T00:00:00","userName":"LaToya H."},{"reviewId":"a98baabc-be86-4000-880c-952e343079e3","range":0,"rating":5,"reply":"Thank you for recommending us Jasdeep! We're pleased Shuron provided helpful, professional service and you had a pleasant moving experience.","replyTime":"2026-05-06T14:02:00","review":"I just moved my daughter’s stuff into extra space storage. The unit is clean, the staff especially Shuron was very helpful and professional. All in all it was a pleasant experience. I would definitely recommend this place.","source":"Google","submissionTime":"2026-05-06T00:00:00","userName":"Jasdeep J."},{"reviewId":"9590f540-0a23-4b3d-a94c-a0c08f97f392","range":0,"rating":5,"reply":"Hi Sandra, thanks so much for your review! We are thrilled to hear your experience with Shuron was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-04T15:23:00","review":"I was extremely impressed with my storage unit and the cleanliness of the entire facility. Shuron Williams was extremely helpful and friendly and explained everything very well. I’m so glad my daughter recommended this facility to me.","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"sandra s."},{"reviewId":"3f40ae4e-3ab5-403c-a432-91fa2f060412","range":0,"rating":5,"reply":"We are delighted to hear you found our team kind and helpful. Thank you for choosing Extra Space Storage, Brendan!","replyTime":"2026-01-13T12:26:00","review":"Great people. Very kind and helpful.","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Brendan"},{"reviewId":"1dee6684-3ad2-4ad4-b666-938b8681e4cc","range":0,"rating":5,"reply":"Thank you for your wonderful feedback Khrista! We're so glad our team member makes your experience welcoming and helpful.","replyTime":"2026-05-04T11:53:00","review":"She’s very sweet and kind and always seeing her clearing and just asking if we need help.","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"khrista W."},{"reviewId":"ca45415e-1178-4449-9bda-5a26990b2a9d","range":0,"rating":5,"reply":"Curtis, thank you for taking the time to share your feedback! We're thrilled Shuron provided excellent assistance with your Jazz Festival storage needs.","replyTime":"2026-05-04T11:57:00","review":"Shuron was very help and assisting us returning items to storage from jazz festival","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Curtis b."},{"reviewId":"eb1d4524-dde6-4a41-bce8-81559e27e528","range":0,"rating":5,"reply":"We deeply cherish your feedback about our neat, clean facility and helpful service. Thanks for choosing Extra Space Storage Allen!","replyTime":"2026-05-04T11:57:00","review":"Always neat and clean... helpful with all the things we need","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Allen"},{"reviewId":"d73b1f2b-6546-4d00-9977-94cb4ffadbe7","range":0,"rating":5,"reply":"We are elated to hear Myron provided exceptional service. Your positive feedback about our helpful staff means everything to us Natalie.","replyTime":"2026-05-04T12:34:00","review":"The staff was extremely helpful especially Myron.","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Natalie K."},{"reviewId":"85af9cba-1a95-4974-a84e-9cc89b551d0c","range":0,"rating":5,"reply":"Tony, thank you for recognizing Shuron's amazing customer service! We're thrilled you had such a positive experience with us.","replyTime":"2026-05-04T13:54:00","review":"Shuron amazing customer service","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Tony N."},{"reviewId":"43abed6f-6084-46f1-8cae-0999a944cafa","range":0,"rating":5,"reply":"Thanks for highlighting Shuron and Myron's exceptional service, Kelechi! We're pleased that our clean facility and professional team made your storage experience seamless. Your feedback about the stress-free experience means a lot to us, and we're grateful you took the time to recognize our staff's dedication.","replyTime":"2026-05-03T10:50:00","review":"I had a great experience at this Extra Space Storage location. The facility is clean and well-maintained, but the customer service really set it apart.\n\nShuron and Myron were incredibly helpful throughout the process. They were professional, friendly, and made sure all of my questions were answered. They made the whole experience seamless and stress-free. Highly recommend this spot if you’re looking for storage!","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Kelechi E."},{"reviewId":"dd0948a6-5ccf-411a-aa3d-d9fbf5f41abc","range":0,"rating":5,"reply":"Thanks for your kind words, Sid! We appreciate you taking the time to share your positive experience with us.","replyTime":"2026-05-03T12:35:00","review":"Very kind","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Sid K."},{"reviewId":"c6ecad50-6356-4de8-a744-46b25b910a0c","range":0,"rating":5,"reply":"We are overjoyed to hear you appreciated our great staff! Thank you for your positive feedback, Warren.","replyTime":"2026-05-03T12:35:00","review":"Great staff","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Warren S."},{"reviewId":"c7cbdcd7-4a3a-4111-ae54-4151a6056dee","range":0,"rating":5,"reply":"Thank you for your excellent rating, Marques! We're delighted you had a great experience with Extra Space Storage.","replyTime":"2026-05-03T12:34:00","review":"Excellent","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Marques S."},{"reviewId":"ee89e6eb-b480-4cf7-a603-01a7e5f113e0","range":0,"rating":5,"reply":"Laura, thanks for highlighting our convenient location and helpful staff! We appreciate your positive feedback.","replyTime":"2026-04-21T14:31:00","review":"Convenient location and friendly and helpful staff!","source":"Google","submissionTime":"2026-04-21T00:00:00","userName":"Laura C."},{"reviewId":"a14d923b-84ca-4ede-9492-fa23d71726d2","range":0,"rating":5,"reply":"Liv, thanks for highlighting our great customer service and nice staff! We appreciate your positive feedback about our easy help.","replyTime":"2026-04-14T15:58:00","review":"Great customer service! Very nice staff and easy help!","source":"Google","submissionTime":"2026-04-14T00:00:00","userName":"Liv S."},{"reviewId":"2e83dc2a-0b7e-4cdc-b3f3-6e8b2e5d16c8","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback Ramadanah! We're thrilled our online process and knowledgeable team made your experience smooth.","replyTime":"2026-04-13T13:52:00","review":"The online process to reserve the unit was smooth. I called the office to confirm and the person I spoke with was very knowledgeable and pleasant.","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Ramadanah J."},{"reviewId":"1e9d1947-9554-4243-9d1e-5b3500d5a802","range":0,"rating":5,"reply":"Thank you for your wonderful feedback Jennifer! We're delighted Mrs. Sharon provided phenomenal service finding the perfect facility for your daughter.","replyTime":"2026-04-06T12:25:00","review":"Mrs. Sharon was phenomenal with her service and getting me a dacilty for my daughter.","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"Jennifer L."},{"reviewId":"d052da97-bccd-40a9-b6c2-636db9385778","range":0,"rating":5,"reply":"We deeply cherish your feedback Britney! So glad Shuron helped you quickly during a stressful moment. We appreciate your trust!","replyTime":"2026-04-06T14:32:00","review":"I went in stressed after losing my card, and Shuron was so helpful and quick!","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"Britney L."},{"reviewId":"10c2504e-3956-42a6-bfd6-c26ded36308c","range":0,"rating":5,"reply":"Thank you for your feedback, Tim. We’re glad Sharon and Myron provided respectful, polite, and efficient service. We appreciate your kind words and your business.\n","replyTime":"2026-04-02T11:36:00","review":"Sharon and Myron are great to work with, respectful, polite and efficient.  Thank you!","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Tim S."},{"reviewId":"bd5608a8-e3c5-4e55-a9bb-0e517c1971c0","range":0,"rating":5,"reply":"Thank you for your feedback, Felipe. We’re glad Sharon provided friendly service and that you had a positive experience. We appreciate your kind words and your business.\n","replyTime":"2026-04-02T11:36:00","review":"Best storage in town and Sharon is so nice and friendly!","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Felipe R."},{"reviewId":"668deca9-fffb-468a-8c9e-37f2099ab8a2","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated, Stacey. Thank you for sharing your experience with Sharon at Extra Space Storage.","replyTime":"2026-04-02T16:39:00","review":"Sharon was PROFESSIONAL & FABULOUS!??","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Stacey A."},{"reviewId":"081a8dba-1595-4066-9fc8-0d3392a241f9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback Keeayst. Sharon is indeed awesome!","replyTime":"2026-04-01T10:34:00","review":"Thanks for helping with my lock. Sharon is awesome.","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Keeayst B."},{"reviewId":"bd34ab05-d059-424d-a74b-503598271647","range":0,"rating":5,"reply":"We are thrilled to hear Myron provided excellent help. Thank you for choosing Extra Space Storage, Edward!","replyTime":"2026-03-10T11:50:00","review":"Thank you Myron for all your help.","source":"Google","submissionTime":"2026-03-10T00:00:00","userName":"Edward L."},{"reviewId":"4547026d-3c17-4803-94ec-5a37e5c1717e","range":0,"rating":5,"reply":"Your positive feedback about Myron means so much! We're thrilled you had a great experience with our helpful team.","replyTime":"2026-03-10T16:46:00","review":"Myron is the best!!! He is so helpful and amazing. I’ve had a great experience !","source":"Google","submissionTime":"2026-03-10T00:00:00","userName":"Ryan M."},{"reviewId":"70592098-c5e8-4431-a31f-8953a9d72ad0","range":0,"rating":5,"reply":"Thank you for your feedback. Your review is appreciated, Relay.","replyTime":"2026-03-10T07:51:00","review":"period!!","source":"Google","submissionTime":"2026-03-09T00:00:00","userName":"Relay"},{"reviewId":"475b4e31-6969-4a70-ab36-7d6e81d149c6","range":0,"rating":5,"reply":"We are excited to hear that you had a very excellent experience with our staff at Extra Space Storage! Thank you for your review, Adrienne.","replyTime":"2026-03-10T07:53:00","review":"Very excellent service and staff was very inviting!","source":"Google","submissionTime":"2026-03-09T00:00:00","userName":"Adrienne"},{"reviewId":"ae7d095d-fc4a-4145-b153-ac9ef5bca202","range":0,"rating":5,"reply":"Thank you for sharing your feedback about Sharon! We're thrilled she provided amazing service at Extra Space Storage.","replyTime":"2026-03-04T10:40:00","review":"Sharon was amazing!!!","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"Carol H."},{"reviewId":"3ce8d745-6519-4aea-8e21-96cf0f8b61dd","range":0,"rating":5,"reply":"Your review is appreciated, Juan! We're glad we could provide the best help for your storage needs.","replyTime":"2026-03-04T12:34:00","review":"The best help. Thank you","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"Juan J."},{"reviewId":"a2215bba-1ca9-42ba-92a4-e703238d7d09","range":0,"rating":5,"reply":"We are delighted to hear about Ashley's exceptional service! Her dedication to helping with paperwork and app setup truly reflects our commitment to customer care.","replyTime":"2026-03-02T11:47:00","review":"Miss Ashley went above and beyond. She made sure all paperwork was correct and assisted me in setting up my app. She really took her time and help me with my unit. The love and care she put into her job is unmatched.","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Andrea L."},{"reviewId":"9af79b8f-ead7-478b-ab1e-873fa913bc67","range":0,"rating":5,"reply":"We are utterly delighted to hear about your great reservation experience. Your kind words about our courteous and efficient service mean everything to us.","replyTime":"2026-03-02T12:53:00","review":"Great experience making my reservation. Very courteous and efficient.","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Cynthia M."},{"reviewId":"c9b7692f-f751-40a5-acbc-7d22b57d1435","range":0,"rating":5,"reply":"Thank you for your thoughtful review, Jenny! We’re so glad to hear our facility manager has been attentive from your first inquiry to quickly replacing the light bulb in your unit. We truly appreciate your feedback and are happy to know your space is bright and ready whenever you visit!\n","replyTime":"2026-03-03T07:37:00","review":"We've been delighted with the facility manager's attention from my initial inquiry to a new light bulb in our unit. On the last visit, we noticed the bulb was out; reported it to the office; and were delighted to have a well-lit unit when we visited today. Thanks.","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Jenny K."},{"reviewId":"d739711a-2a23-49a0-9ae2-49b192b7e851","range":0,"rating":5,"reply":"Thank you for your feedback, Grady! We're happy to hear you had an awesome experience at Extra Space Storage.","replyTime":"2026-02-09T09:43:00","review":"Awesome time! Thank you shuron.","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Grady C."},{"reviewId":"ca2a36fd-9b4c-49c6-b800-db0931411589","range":0,"rating":5,"reply":"Thank you for highlighting Ms. Williams' excellent service and noting our clean facility with reasonable prices and a convenient location. We truly appreciate your continued loyalty over the years. Your honest feedback about staffing is valuable to us, and we're grateful that you've taken the time to share your observations about how Ms. Shuron addresses clients' concerns and needs expediently and professionally with warmth and a smile. It means a great deal to know that you've witnessed the level of high service we strive to provide, and we value your recommendation of our facility.","replyTime":"2026-02-08T08:16:00","review":"Clean facility, reasonable prices and convenient location.  Ms. Williams the manager runs a tight ship-highly recommend.\n\nAdding to my prior review, over the years I've been a client at this location I've witnessed Ms. Shuron address clients' concerns and needs expediently and professionally with warmth and a smile on her face. Regrettably, I have to wonder how long it's possible to sustain this level of high service with an objectively understaffed office.","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"R L."},{"reviewId":"5b9e5f06-4d81-4eec-9544-cc20e6a98f90","range":0,"rating":5,"reply":"Thank you for your review! We're delighted our team member provided excellent service. Your positive feedback means everything to us.","replyTime":"2026-02-07T11:37:00","review":"It was a delight working with extra storage  worker","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Janae L."},{"reviewId":"510f16b7-a6d8-4c40-885f-f1ee2056b799","range":0,"rating":5,"reply":"We are thrilled to hear Shuron made getting your unit easy! Your feedback about her helpful service means everything.","replyTime":"2026-02-07T11:44:00","review":"Shuron was extremely helpful. She made everything very easy to get my unit.","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Larens V."},{"reviewId":"80778e3a-0f1d-4b12-8e7b-3a1f2783c7d7","range":0,"rating":5,"reply":"We sincerely value your feedback! Thrilled everything was excellent during your storage experience with us.","replyTime":"2026-02-07T11:54:00","review":"Everything was Excellent.","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Leo G."},{"reviewId":"c8a57dbc-fb50-4c2f-b6c3-5284c72dcf19","range":0,"rating":5,"reply":"We sincerely value your feedback! Thrilled everything was excellent during your storage experience with us.","replyTime":"2026-02-07T11:54:00","review":"Everything was Excellent.","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Leo G."},{"reviewId":"e2d426d9-9771-420d-8047-9f1e87717fe0","range":0,"rating":5,"reply":"We are honored to hear about your great first-time experience! Shuron's helpful guidance made settling in smooth and comfortable.","replyTime":"2026-02-03T08:27:00","review":"Great experience as a first-time customer Shuron helped me get comfortably settled by explaining the logistics by showing me exactly where to find my unit!","source":"Google","submissionTime":"2026-02-02T00:00:00","userName":"Johanah B."},{"reviewId":"2bd34ac8-02d2-4b83-a851-6ae6beb8af22","range":0,"rating":5,"reply":"We are honored to hear about your great first-time experience! Shuron's helpful guidance made settling in smooth and comfortable.","replyTime":"2026-02-03T08:27:00","review":"Great experience as a first-time customer Shuron helped me get comfortably settled by explaining the logistics by showing me exactly where to find my unit!","source":"Google","submissionTime":"2026-02-02T00:00:00","userName":"Johanah B."},{"reviewId":"1997628e-2770-482e-9f01-1602dfd7146b","range":0,"rating":5,"reply":"Thank you for the amazing feedback! We're thrilled Jolie provided such courteous and warm service throughout your onboarding experience.","replyTime":"2026-01-24T07:51:00","review":"Had an amazing experience both onboarding, as well as navigating the extra space storage. Jolie was courteous and extremely warm through the entire process.","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Haze H."},{"reviewId":"769167b4-998e-459d-b614-8e25b77b25df","range":0,"rating":5,"reply":"Thanks for highlighting our clean and convenient location! We appreciate your positive feedback about your storage experience.","replyTime":"2026-01-20T07:06:00","review":"Really clean and convenient storage location.","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"Junior A."},{"reviewId":"ca369c8d-9f51-417c-ae58-f42195961a45","range":0,"rating":5,"reply":"We are delighted to hear about your smooth move experience! Thank you for recommending our accommodating team and easy process. We're especially pleased that our office manager was able to provide you with excellent service and find you a nice big unit that met your needs when you moved to New Orleans. It's wonderful to know that our cleaning staff also made a positive impression and ensured your unit was properly cleared for checkout during your move-out process. We truly appreciate your 5-star rating and your recognition of how easy we are to work with - feedback like yours means the world to us!","replyTime":"2026-01-16T15:38:00","review":"This was the first place i came upon moving to New Orleans. They had the best rates and the manager in the office was very accommodating. She was nice and gave me a a nice big unit. The cleaning people are also very nice and made sure my unit was clear to check out upon move out. The whole process was very easy. Would recommend and 5 Stars for being easy to work with.","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Krista S."},{"reviewId":"5d030ea1-f742-483c-9914-f6e5bbe847ea","range":0,"rating":5,"reply":"We are delighted to hear about your smooth move experience! Thank you for recommending our accommodating team and easy process. We're especially pleased that our office manager was able to provide you with excellent service and find you a nice big unit that met your needs when you moved to New Orleans. It's wonderful to know that our cleaning staff also made a positive impression and ensured your unit was properly cleared for checkout during your move-out process. We truly appreciate your 5-star rating and your recognition of how easy we are to work with - feedback like yours means the world to us!","replyTime":"2026-01-16T15:38:00","review":"This was the first place i came upon moving to New Orleans. They had the best rates and the manager in the office was very accommodating. She was nice and gave me a a nice big unit. The cleaning people are also very nice and made sure my unit was clear to check out upon move out. The whole process was very easy. Would recommend and 5 Stars for being easy to work with.","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Krista S."},{"reviewId":"c6bc8c02-62f9-4a3e-9be6-109c2d27235a","range":0,"rating":5,"reply":"We greatly appreciate your fantastic review! Clean facilities and helpful associates are our priority.","replyTime":"2026-01-14T08:15:00","review":"This location is fantastic!  It's always clean and well lit.  The associates in the office are extremely helpful and respectful.","source":"Google","submissionTime":"2026-01-14T00:00:00","userName":"Terri W."},{"reviewId":"28d307ee-8aba-400d-adc4-6f86ec3e3677","range":0,"rating":5,"reply":"We greatly appreciate your fantastic review! Clean facilities and helpful associates are our priority.","replyTime":"2026-01-14T08:15:00","review":"This location is fantastic!  It's always clean and well lit.  The associates in the office are extremely helpful and respectful.","source":"Google","submissionTime":"2026-01-14T00:00:00","userName":"Terri W."},{"reviewId":"4ad2535c-08ab-46e2-9632-0ff934ba6002","range":0,"rating":5,"reply":"We are delighted to hear you found our team kind and helpful. Thank you for choosing Extra Space Storage, Brendan!","replyTime":"2026-01-13T12:26:00","review":"Great people. Very kind and helpful.","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Brendan"},{"reviewId":"9bb13313-f267-4321-a61c-d55ac84f2a11","range":0,"rating":5,"reply":"We deeply cherish your feedback about our great customer service. Thank you for choosing Extra Space Storage!","replyTime":"2026-01-06T12:54:00","review":"Great customer service","source":"Google","submissionTime":"2026-01-06T00:00:00","userName":"George J."},{"reviewId":"0479b946-f61d-498b-aee4-f48183a426c1","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback! We're pleased you experienced awesome service with Extra Space Storage.","replyTime":"2026-01-06T12:54:00","review":"Awesome service","source":"Google","submissionTime":"2026-01-06T00:00:00","userName":"Mary R."},{"reviewId":"c4c8ad35-39e9-41a7-ac69-d78ac7b81476","range":0,"rating":5,"reply":"We are happy to hear everything was perfect! Thank you for choosing Extra Space Storage, Beth.","replyTime":"2025-12-27T11:50:00","review":"Great place! Everything was perfect","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"Beth M."},{"reviewId":"e3ad57b0-dea1-4aa8-a555-58c697d775ce","range":0,"rating":5,"reply":"Hi Eve, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage. ","replyTime":"2025-12-16T13:07:00","review":"Kim was super helpful in assisting me with my storage. I would definitely recommend working with her!","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Eve L."},{"reviewId":"f1f1f61b-1a6b-4ff3-aa0a-330ee7d5d3af","range":0,"rating":5,"reply":"We are thrilled to hear you had a well made experience with Extra Space Storage!","replyTime":"2025-12-16T14:58:00","review":"Well made experience","source":"Google","submissionTime":"2025-12-16T00:00:00","userName":"Rodaija H."},{"reviewId":"fc542bf2-e607-47ab-b145-0b882d0ac8ef","range":0,"rating":5,"reply":"We are elated to hear you had such a wonderful experience! Your 10/10 rating means everything to us.","replyTime":"2025-12-13T12:51:00","review":"Amazing, wonderful clean and friendly!!! 10/10","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Brad M."},{"reviewId":"d2dc0086-aec3-43b7-b76b-5da11e3e3828","range":0,"rating":5,"reply":"Thank you for sharing your feedback about our accommodating staff and clean, well-maintained facility!","replyTime":"2025-12-13T12:51:00","review":"Staff has been really accommodating, facility is clean and well maintained - conveniently located too!","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Ryan L."},{"reviewId":"c94001d2-9ef4-406e-a172-5581a3b7a7cf","range":0,"rating":5,"reply":"Thank you for your review! We're glad our team provided helpful and efficient service.","replyTime":"2025-12-10T11:32:00","review":"Very helpful and efficient!","source":"Google","submissionTime":"2025-12-10T00:00:00","userName":"Sally M."},{"reviewId":"34b8ee7e-59b8-43bb-8850-86ad6422d47b","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Thrilled Shuron provided excellent service and made securing your storage unit stress-free.","replyTime":"2025-12-10T08:06:00","review":"I had the best experience thanks to Shuron! She went above and beyond to help me secure a storage unit quickly and without any stress. She explained everything clearly, made sure I got the right size for my needs, and was so patient and kind throughout the whole process. Highly recommend working with her  she truly makes things easy!","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"Amani D."},{"reviewId":"136519b0-e628-4409-9e62-bffcb17dfa21","range":0,"rating":5,"reply":"We are delighted to hear Shuron provided such great service! Thanks for the positive feedback, Mercedes.","replyTime":"2025-12-03T14:54:00","review":"Shuron is awesome and easy to work with.","source":"Google","submissionTime":"2025-12-03T00:00:00","userName":"Mercedes W."},{"reviewId":"1de0d503-ff5d-418e-8b73-5ee51db37fd0","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Shuron's excellent customer service. Thank you for choosing Extra Space Storage!","replyTime":"2025-12-03T14:54:00","review":"Shuron was amazing , excellent customer service","source":"Google","submissionTime":"2025-12-03T00:00:00","userName":"Nicole L."},{"reviewId":"848d49e7-e51e-41c0-92e5-0f282f0a9a4c","range":0,"rating":1,"reply":"We are disappointed to hear about Ashley's unprofessional approach during your departure. Please contact us at (504) 827-0052 to discuss this further.","replyTime":"2025-11-20T07:05:00","review":"After checking out early this month this still bothering me the way Ashley called interrogate me. It wasn’t what she said but how she said it her deliverance were very unprofessional. After being a customer for two years, Ashley could have called and said thank you so much for being a loyal for customer two years. We appreciate your business just to give you a courtesy call. Anything you brought with you, you want be able to discord using our dumpster.\n\nAshley called me may I speak to my name  and she went straight into you had somebody on property today. Keep in mind I was confused I was half sleep. And  I had been back-and-forth moving my stuff to another Facility that day. She asked me again I said yes my son in law n I was there. Well u put stuff in our dumpster I won’t charge u this time but next I will charge u. I’m like okay I moved out today you won’t have that problem anymore. I’ve never had a problem there out of the two years I’ve been there. Devin never was rude with a customer. I’m glad I’m longer at the location. I’m big on customer as I work in hospitality. The unit was cleaned upon departing that wasn’t even mentioned.\n\nAlso one more thing the prices never stay the same. As when I first sign up. They were going from $136 to $215","source":"Google","submissionTime":"2025-11-20T00:00:00","userName":"MsYada L."},{"reviewId":"0c2bb8eb-f119-42a9-b28e-a553847f0b19","range":0,"rating":5,"reply":"We are overjoyed to hear Chirron provided exceptional service! Thank you for choosing us and for your future loyalty.","replyTime":"2025-11-18T12:06:00","review":"Chirron went above and beyond her customer service obligation. She was an absolute joy. If I require this service in the future, Extra Space Storage will be my first choice!!","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Jerrydette J."},{"reviewId":"bed71d89-4da8-48f6-9869-4302042ebd77","range":0,"rating":5,"reply":"We are grateful for your kind words about Shuron's customer service! Your positive experience means everything to us.","replyTime":"2025-11-18T12:07:00","review":"Shuron have the best customer service.","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Frank L."},{"reviewId":"7e6e67a2-332a-4ba7-a3d8-3063b2a5ffce","range":0,"rating":5,"reply":"Thanks, Tyrone! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us at (504) 827-0052 if you ever need anything. ","replyTime":"2024-02-27T08:08:00","review":"Sharon is awesome","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"Tyrone S."},{"reviewId":"b11cb9fb-e123-49ad-95fe-8d57ee11148e","range":0,"rating":5,"reply":"Thank you immensely for the kind words! We're glad our team could help make your experience great.","replyTime":"2025-11-10T17:38:00","review":"Great customer service and help! Thanks  :)","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Chakayla C."},{"reviewId":"788d0c15-0711-47d1-bc73-5f8d2a060fbb","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about Gregory's professional and helpful service!","replyTime":"2025-11-07T12:09:00","review":"Gregory was amazing! Very professional and helpful.","source":"Google","submissionTime":"2025-11-07T00:00:00","userName":"Patricia F."},{"reviewId":"b0ed458b-82f5-45aa-bb0e-03fa89c93206","range":0,"rating":5,"reply":"We are thrilled to hear about Shuron's helpful and well-mannered service. Thank you for recognizing our team's dedication!","replyTime":"2025-11-05T10:20:00","review":"Shuron has been so helpful every time I come and always so well mannered thank you so much.","source":"Google","submissionTime":"2025-11-03T00:00:00","userName":"Michael C."},{"reviewId":"f6f564b9-5404-40d1-b5ed-105f55843cda","range":0,"rating":5,"reply":"We are happy to hear about your amazing experience! Gregory's kindness and helpfulness made your visit special. Thank you for recognizing our team.","replyTime":"2025-11-05T13:42:00","review":"My experience was amazing Gregory was assisting me in choosing a unit , he was kind and very helpful. He went above and beyond to accommodate me. Thank you Gregory, we need more humans like you ??????","source":"Google","submissionTime":"2025-10-28T00:00:00","userName":"love_manifesting_abundance333"},{"reviewId":"9f0ceee1-78f2-4e44-9661-961fb9b325a7","range":0,"rating":5,"reply":"Your positive feedback about Ms. Shuron's excellent, quick service means a lot. We appreciate your recommendation!","replyTime":"2025-10-21T11:04:00","review":"Ms. Shuron provided excellent, quick service to open my account. Highly recommend!","source":"Google","submissionTime":"2025-10-21T00:00:00","userName":"Joel C."},{"reviewId":"276735f8-1f8d-42f8-997d-a1712a3267aa","range":0,"rating":5,"reply":"We are overjoyed to hear Shuran helped you greatly! We appreciate your wonderful feedback.","replyTime":"2025-10-20T15:52:00","review":"Shuran helped me greatly!","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Dracos M."},{"reviewId":"bbfa091f-513b-4e03-96ff-7f387f2c51b6","range":0,"rating":1,"reply":"We are disappointed to hear about the rodent issues and access problems. Please contact us at (504) 827-0052 to resolve this situation immediately.","replyTime":"2025-10-20T07:23:00","review":"*RAT AND MOUSE INFESTED*\n\nThis place was okay, until I visited the facility to get some stuff out of storage and found mouse and rat droppings throughout my unit and several pieces for furniture and other items damaged by the rodent problems. I do not store food or cookware in my unit, to avoid this issue, but it appears that didn’t matter. Additionally, every time that I visited the facility, there were obvious signs of people living in the units (people wandering the parking lot and hallways with no vehicles in the parking lot, the smell of cooking, people talking and listening to music/watching video inside closed units for long periods of time and never leaving or moving anything). I hated to have to report that, because times are extremely tough for everyone right now and desperate times call for desperate measures, but it negatively affected me.\n\nWhen I reported these issues and told them that I would be moving out, the manager said that was fine and that I would have till this weekend to move out. Then they blocked my access to the facility and the app gave me a message saying that they were going to auction my stuff.","source":"Google","submissionTime":"2025-10-19T00:00:00","userName":"Topher J."},{"reviewId":"2fa8dc65-883a-40f3-8bba-7831ca42fe1d","range":0,"rating":5,"reply":"Thank you for sharing your kind words! We're thrilled our team member provided wonderful service for you.","replyTime":"2025-10-04T11:38:00","review":"She did a wonderful job","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"George H."},{"reviewId":"f0049970-c620-4252-8c80-ee003d0842b9","range":0,"rating":5,"reply":"We are thrilled to hear Shuron was great to work with! Thanks for the wonderful feedback.","replyTime":"2025-10-01T09:41:00","review":"Shuron was a pretty to work with.","source":"Google","submissionTime":"2025-10-01T00:00:00","userName":"aab g."},{"reviewId":"243be14f-1718-45b9-bd84-56f254bee818","range":0,"rating":5,"reply":"We are utterly delighted to hear about Ms. Shuron's exceptional service! Thanks for recognizing her politeness and helpfulness.","replyTime":"2025-10-02T08:21:00","review":"Ms. Shuron is characterized by her exceptional politeness, knowledge, hospitality, and helpfulness. We genuinely value the opportunity to conduct business with her and are committed to fostering a strong and mutually beneficial relationship.","source":"Google","submissionTime":"2025-10-01T00:00:00","userName":"sharanay m."},{"reviewId":"50ad2c87-e07b-4e0d-91be-526fac087b9c","range":0,"rating":5,"reply":"Thanks for the positive feedback! Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2024-06-13T14:29:00","review":"Easy rental process. Convenient. Clean.","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"jpg N."},{"reviewId":"36452bae-98af-4ea1-964d-42b662cb4eb9","range":0,"rating":5,"reply":"We are grateful you had such a smooth experience during a stressful time! Our team works hard to make things easy for you.","replyTime":"2025-09-19T09:25:00","review":"Churon??? I feel awful I don’t remember her name. But I’ve been more than stressed last few weeks and she made this part of my situation an absolute breeze.  And I love nothing more than a breezy day ????","source":"Google","submissionTime":"2025-09-18T00:00:00","userName":"KMFC"},{"reviewId":"01154865-4a37-475f-8dcc-42ad7aca10c0","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Julius. Please feel free to reach out for any further assistance.","replyTime":"2025-09-15T07:08:00","review":"Gregory was pleasant to work with and was very helpful with my move out process. Nothing but a positive things to say about Extra Space Storage.","source":"Google","submissionTime":"2025-09-14T00:00:00","userName":"Majesty M."},{"reviewId":"66b191f2-ed4c-44a6-abd2-519c0ff7aad2","range":0,"rating":5,"reply":"We are delighted to hear you found our team helpful, friendly and efficient! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-18T09:08:00","review":"Very helpful, friendly and efficient!","source":"Google","submissionTime":"2025-09-11T00:00:00","userName":"Ewan J."},{"reviewId":"6b928b88-d0ac-42d1-ad6d-e8fdfce63d48","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled our customer service and clean facility made your experience great.","replyTime":"2025-09-11T09:47:00","review":"Customer Service is excellent!! The facility is clean and hours of operation is accommodating to storage renters.","source":"Google","submissionTime":"2025-09-11T00:00:00","userName":"Bianca J."},{"reviewId":"3980610b-f2d3-4a31-9549-ccd584f06da5","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage for your daughter's storage needs! We're so glad we could help make her Xavier experience stress-free. It's great to hear that our staff was friendly and helpful, and that you found our location convenient for your daughter as a Xavier student. We appreciate your recommendation and look forward to serving you again in the future.","replyTime":"2025-09-08T17:25:00","review":"?????\nExtra Space Storage - 1120 S Norman C Francis Pkwy\n\nExtra Space Storage really came through for us at the last minute! My daughter is a student at Xavier University, right across the street, and we quickly realized we couldn’t travel with all of her belongings. Thankfully, Extra Space made the entire process incredibly smooth and stress-free.\n\nThe staff was friendly, helpful, and even gave us great advice for planning ahead for next school year’s storage needs. The location couldn’t be more convenient—directly across from campus—so when it was time to pick up her things, my daughter was able to walk right over.\n\nHighly recommend them for any Xavier students (or parents!) looking for reliable, safe, and convenient storage. We’ll definitely be using them again!","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"Sista A."},{"reviewId":"dc4c2390-13ba-41a8-98ef-4793cdd2b17b","range":0,"rating":5,"reply":"Thank you for the kind words about Gregory! So glad we could help secure your storage quickly and ease your stress. Please reach out if you need anything.","replyTime":"2025-09-05T11:42:00","review":"I had reserved a unit online for move-in on a Monday, but decided I just needed to secure a storage nearby as soon as possible. Gregory was so pleasant, thorough, and patient. It was such a blessing and huge weight off my shoulders.","source":"Google","submissionTime":"2025-09-05T00:00:00","userName":"Jackie W."},{"reviewId":"62b2f076-8e6b-425d-b449-b29b4a0f32c9","range":0,"rating":5,"reply":"Thank you for your detailed review. We're glad to hear that Gregory and our team were able to assist you with your storage needs. We appreciate your kind words about their patience and helpfulness, especially when you misplaced your key. Our staff strives to provide excellent customer service, and it's rewarding to know that their efforts made a positive impact on your experience with us.","replyTime":"2025-09-04T16:30:00","review":"Gregory and the other African American women working alongside him were absolutely amazing and incredibly accommodating in helping us with the storage room. They went above and beyond, especially when we misplaced our key, patiently assisting us until it was found.","source":"Google","submissionTime":"2025-09-04T00:00:00","userName":"Kaidyn C."},{"reviewId":"17ab1336-0147-49ed-b2a6-6a762142d607","range":0,"rating":5,"reply":"Thanks for the kind words about Shurom! We're happy she helped you find the perfect unit quickly and efficiently.","replyTime":"2025-09-03T15:41:00","review":"Shurom was extremely helpful with me and figuring out my unit! She knew exactly what I needed and managed to get it done in a quick and efficient way!","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Shelby H."},{"reviewId":"e3984647-20c1-4414-919d-c247b2e003c8","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Shauron provided outstanding customer service! Thanks for choosing Extra Space Storage.","replyTime":"2025-09-03T15:41:00","review":"Shauron was great. Customer service was outstanding!","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"ramsey l."},{"reviewId":"fe5d9425-97ad-4aad-84a4-8cf4f45b2483","range":0,"rating":5,"reply":"Thank you for your review! So glad Shuron provided helpful service and you found our facility clean and secure.","replyTime":"2025-09-03T15:44:00","review":"Shuron at the front desk is friendly and helpful with any questions or needs that you may have. The facility is spacious, clean, and secure. Extra Space Storage has my full endorsement.","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Thomas M."},{"reviewId":"3b33f45d-1910-4c1f-9bc1-4be3e0f2b727","range":0,"rating":5,"reply":"Hi Joseph, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-03-24T11:23:00","review":"Very clean facility, great customer service. Happy to have rented space here, thanks Greggory & Shuron & Joy!","source":"Google","submissionTime":"2025-09-02T00:00:00","userName":"Joseph H."},{"reviewId":"a2442769-79f2-4a6b-94f8-c4902f93b717","range":0,"rating":5,"reply":"We deeply respect your kind words about Shuron! So glad the ownership transfer went smoothly and you enjoyed working with her.","replyTime":"2025-08-26T09:20:00","review":"Shuron was very helpful in getting ownership transferred and was overall a treat to be around!  I could’ve talked to her all day!","source":"Google","submissionTime":"2025-08-25T00:00:00","userName":"Ken W."},{"reviewId":"59a3b616-8203-4250-bce5-824ce3d5bae5","range":0,"rating":5,"reply":"Thank you for your review! So glad Shuron took great care of you and your stuff during the process.","replyTime":"2025-08-21T12:03:00","review":"Shuron, took very good care of me helping me out with the process and they took great care of my stuff.","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Joshua M."},{"reviewId":"a1d12e59-f385-43b1-9632-8d051a3ae4ec","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! So glad the process was smooth and our team provided great service.","replyTime":"2025-08-18T18:58:00","review":"Process was smooth and easy to set up. Was able to access storage without any issues and when I was done, move out process was just as easy. The customer service was great and friendly.","source":"Google","submissionTime":"2025-08-18T00:00:00","userName":"Dallas M."},{"reviewId":"9f587f3a-cbb7-4b4b-b671-fe3353c162bb","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for taking the time to share your experience with us.","replyTime":"2025-08-17T08:58:00","review":"Very helpful","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Nyemah B."},{"reviewId":"4885862c-ae20-4afb-9336-4c7762d8d5bf","range":0,"rating":5,"reply":"Thanks for the amazing feedback! We're thrilled you found our facility secure and our team helpful.","replyTime":"2025-08-16T15:55:00","review":"Amazing experience! Very secure and the employees are extremely helpful.","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"kalia"},{"reviewId":"e470a64a-ddde-42af-ae18-37cd3bf258a4","range":0,"rating":5,"reply":"We are ecstatic to hear about Shauron's exceptional service! Four years with no issues speaks volumes. Thanks Robert!","replyTime":"2025-08-16T15:56:00","review":"Shauron was exceptional!! My daughter has rented here for four years and has never had an issue. Great customer service!","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Robert S."},{"reviewId":"80d06529-fa56-4e7a-8243-a2986bd80499","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Shuron! So glad you had a great experience with us over four years.","replyTime":"2025-08-16T15:56:00","review":"Shuron had helped me all four years and was very delightful. Had a great experience here!","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Micah S."},{"reviewId":"7228b1a5-f416-4c19-a2f2-f7f4daddc860","range":0,"rating":5,"reply":"We are delighted to hear Ms Williams provided excellent service throughout your experience, even handling the lock issue smoothly!","replyTime":"2025-08-14T12:32:00","review":"Ms Williams has been excellent this whole process even when a lock was switched. She has been absolutely amazing","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Thomas S."},{"reviewId":"34bd32b9-f3b9-4c25-bff9-2f749de9842e","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback! So glad our storage works great for you.","replyTime":"2025-08-14T12:57:00","review":"Great storage","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Rain"},{"reviewId":"82084de8-eae0-4064-9574-e7b85c6f588a","range":0,"rating":5,"reply":"Your review is appreciated! So glad we could help with your storage needs.","replyTime":"2025-08-13T13:38:00","review":"Very helpful!","source":"Google","submissionTime":"2025-08-13T00:00:00","userName":"Heather C."},{"reviewId":"cc5b1704-a9dd-42ac-a51e-eb7e4b5bc881","range":0,"rating":5,"reply":"We genuinely admire your trust in us for your valuables! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-12T14:41:00","review":"Easy and great for college kids like me! I will choose them everytime to hold my valuables!","source":"Google","submissionTime":"2025-08-12T00:00:00","userName":"Kent M."},{"reviewId":"35348138-acdf-442e-85b1-b311f45f3eec","range":0,"rating":5,"reply":"Your positive feedback means everything! We'll make sure Shuron knows how much you appreciated her excellent service.","replyTime":"2025-08-09T08:00:00","review":"Shuron was fantastic and gave excellent service.  Give her a raise.","source":"Google","submissionTime":"2025-08-09T00:00:00","userName":"Russell L."},{"reviewId":"384fec05-967a-497c-b03f-e76fdff2d9d0","range":0,"rating":5,"reply":"Your positive feedback means so much! Thanks for letting us help make your move smooth.","replyTime":"2025-08-08T09:22:00","review":"Very helpful staff, made moving very smooth","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Ahrianna V."},{"reviewId":"7d04c7ae-48a1-4f6a-bb21-3dd08211f53f","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found our team extremely professional and helpful! Thanks William.","replyTime":"2025-08-08T10:59:00","review":"Extremely professional and helpful","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"William H."},{"reviewId":"2cd3526a-5b0e-499b-948b-3cb11c45a172","range":0,"rating":5,"reply":"Thank you for the awesome review! We're thrilled you had a great experience with our team.","replyTime":"2025-08-05T08:26:00","review":"Great customer service!  I would highly recommend Extra Space Storage!","source":"Google","submissionTime":"2025-08-05T00:00:00","userName":"Satyra J."},{"reviewId":"78af6b97-15a2-4dac-9531-5298070c8e44","range":0,"rating":5,"reply":"We are overjoyed to hear you found our space clean and convenient for school moves!","replyTime":"2025-08-05T13:35:00","review":"Nice and clean space and close to school to make moving in and out easier","source":"Google","submissionTime":"2025-08-05T00:00:00","userName":"Sheila W."},{"reviewId":"020edccf-0743-47f4-94fc-080a6caeb73b","range":0,"rating":5,"reply":"We are grateful for your kind words about our excellent, efficient service!","replyTime":"2025-08-02T12:21:00","review":"Excellent, efficient service!","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Monique B."},{"reviewId":"b98be173-4d4a-4fa7-b64e-3168eec7354c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Shuron provided great service and got you everything needed!","replyTime":"2025-08-02T14:49:00","review":"Shuron provided the best service! Very helpful and I got everything I needed!","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Phala K."},{"reviewId":"35951c37-f7bd-4f8d-b9b2-2cdf5441cadb","range":0,"rating":4,"reply":"We greatly appreciate your kind words about our accommodating staff and well-kept facility. Thanks for choosing Extra Space Storage!","replyTime":"2025-08-03T10:31:00","review":"Everything was accommodating and professional personnel above board.\nThe facility is well kept and easy to get\nto each unit. Thanks for the service for the time I used the unit . ??","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Diane"},{"reviewId":"b4415160-2f56-47e4-af85-627fe6ad5567","range":0,"rating":5,"reply":"We are happy to hear Gregory provided great service! Thanks for recognizing our team member.","replyTime":"2025-08-01T08:41:00","review":"Good worker Gregory","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"kia j."},{"reviewId":"b698daa2-6fc2-44f1-8b99-675f938811f1","range":0,"rating":5,"reply":"We are delighted to hear that you had an excellent experience with Extra Space Storage. Thank you immensely for your positive feedback.","replyTime":"2025-07-22T14:21:00","review":"Excellent","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"Johana S."},{"reviewId":"aedb1d01-c0f8-4b17-ae04-c946b736cffd","range":0,"rating":1,"reply":"We understand your frustration with the pricing increases. Please contact us at (504) 827-0052 to discuss your concerns.","replyTime":"2025-07-17T09:23:00","review":"Stay away at all cost, cost per month they show is promotional and will increase substantially. Its been less than a year and my unit rate has increased twice, more than doubling from the initial fee. They count on you not wanting to move your stuff, despicable. No market conditions or inflation can justify price hikes like that.","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Michael P."},{"reviewId":"80eb5fdb-f119-41d3-b05e-2bc21758a989","range":0,"rating":5,"reply":"We are delighted to hear you had wonderful service! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-17T09:19:00","review":"Wonderful service!!","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Janet E."},{"reviewId":"64840a9b-de10-4385-a5b6-2daf8ecae103","range":0,"rating":4,"reply":"We are happy to hear you found our service professional and appreciate working with you on your rate concerns.","replyTime":"2025-07-12T17:07:00","review":"Generally, good service. And professional. I appreciate that they worked with me when I complained about an increase in the monthly rate.","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Maria L."},{"reviewId":"ec5662b2-f0cf-4523-99ec-a0b73438e072","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our customer service team!","replyTime":"2025-07-11T16:26:00","review":"Great customer service","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Tia T."},{"reviewId":"6215661a-3b2e-48de-95ac-ada23651a526","range":0,"rating":5,"reply":"We are delighted to hear about your amazing experience! Thank you for appreciating our team's kindness and helpfulness.","replyTime":"2025-07-11T16:29:00","review":"They were so amazing, very kind and helpful! Loving the Nola hospitality","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Elizabeth C."},{"reviewId":"47461ba0-cfc7-4a9f-9a69-8f6ebe6fd57a","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience! Thanks for highlighting Mr Greg's knowledgeable and helpful service.","replyTime":"2025-07-11T16:28:00","review":"Wonderful and fast experience. Very knowledgeable and helpful. Mr Greg was great","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Vinh N."},{"reviewId":"cc3e100b-9892-4d4c-9723-70637afb46de","range":0,"rating":5,"reply":"We're honored to hear about your positive experience with Sharonne at the Norman C Francis location. Thank you for sharing your experience!","replyTime":"2025-07-09T14:52:00","review":"Sharonne at the Norman C Francis location has always been helpful everytime we  come in and need to rent a unit. She is always very nice, has a good attitude, and willing to accommodate our needs. Book with Extra Space Storage!","source":"Google","submissionTime":"2025-07-09T00:00:00","userName":"Nina S."},{"reviewId":"4833cd23-c947-4a83-b33a-693e7375370a","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Extra Space Storage. We greatly appreciate your feedback.","replyTime":"2025-07-01T14:20:00","review":"Extra customer service","source":"Google","submissionTime":"2025-07-01T00:00:00","userName":"Taron W."},{"reviewId":"dce929c0-3790-433c-8dd3-fef0807f77e7","range":0,"rating":5,"reply":"We are delighted to hear about your smooth sign-up process and pleasant office visit! Thanks for highlighting our thorough explanations and helpful manager.","replyTime":"2025-06-25T17:54:00","review":"The sign-up on line was straightforward and easy. My first visit to the office was pleasant. All procedures were thoroughly explained. While searching for my unit the manager made sure I found it by coming to the unit. A very good experience!","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Patricia E."},{"reviewId":"c3e8241b-5171-4ef3-b9d8-377ec7ed7012","range":0,"rating":5,"reply":"We are delighted to hear everything was great! Thank you for recognizing Gregory's helpful service.","replyTime":"2025-06-21T13:59:00","review":"Everything was great and the service was very good. Gregory was very very helpful. Thank you so much.","source":"Google","submissionTime":"2025-06-21T00:00:00","userName":"Rebecca Z."},{"reviewId":"4735560e-8d49-41e6-b022-6b4365d15ae9","range":0,"rating":5,"reply":"We are delighted to hear you found our team friendly and helpful! Thank you for your kind words.","replyTime":"2025-06-19T09:15:00","review":"Very friendly and helpful thank you","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Laina F."},{"reviewId":"d2daa5d3-0265-4186-8ef4-04059733347b","range":0,"rating":5,"reply":"We are privileged to hear that you had a great experience with our manager and found our facility clean. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-20T12:32:00","review":"The manager here is amazing! He answered all our questions and had us set up within 15 minutes, and the facility is very clean. The one time we had an issue Gregory took care of it asap!","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Alexandria M."},{"reviewId":"f92c7fa2-9fa0-4251-8ab0-48c725842cd0","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thank you for recognizing Shuron's excellent customer service.","replyTime":"2025-06-16T08:22:00","review":"Great customer service, especially Shuron!","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Derrick T."},{"reviewId":"4abc6726-c29a-43ac-a643-c91df9b0d1f9","range":0,"rating":5,"reply":"We are delighted to hear you found our service helpful and friendly! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-16T12:00:00","review":"Very helpful and friendly service. The location is perfect.","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Brian K."},{"reviewId":"1e797c21-be06-48d6-8b56-0c477dbe4e8c","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience! Your continued trust means everything to us.","replyTime":"2025-06-13T13:53:00","review":"Excellent service as always.","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Michele D."},{"reviewId":"96aff3e4-3b92-4fc7-bbef-4ff91c9a8089","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Shuron! Her patience and understanding make all the difference. Thank you for recommending us!","replyTime":"2025-06-10T09:40:00","review":"Shuron was great in handling our storage needs. She was patient and very understanding! Highly recommend Extra Space Storage at the Norman C. Francis location!","source":"Google","submissionTime":"2025-06-10T00:00:00","userName":"Annettte N."},{"reviewId":"ed82cdb5-6efb-4d20-abcd-1a6b93b354df","range":0,"rating":5,"reply":"We are delighted to hear about your great experience. Thank you for highlighting our helpful staff's service.","replyTime":"2025-06-05T16:55:00","review":"Great experience. The staff was very helpful.","source":"Google","submissionTime":"2025-06-05T00:00:00","userName":"Dr. B."},{"reviewId":"2369bcc8-4eb9-4338-9afe-cf54f83f0b93","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your experience with us.","replyTime":"2025-05-13T11:24:00","review":"Friendly very professional trustworthy safe environment","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Jason"},{"reviewId":"97b01848-504b-43a4-a5b5-679c67d7e03a","range":0,"rating":5,"reply":"We're glad to hear Mr.Greg took great care of your belongings. Thank you for sharing your positive experience with Extra Space Storage!","replyTime":"2025-05-10T10:14:00","review":"Mr.Greg is the best. I promise you he made sure my things was secure and straight","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Betty J."},{"reviewId":"094fe242-4d5d-4f70-aad2-b182154fcd83","range":0,"rating":5,"reply":"We're delighted to hear that you found our service very helpful. Thank you for your feedback.","replyTime":"2025-05-05T14:02:00","review":"Very helpful","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Cai'lah E."},{"reviewId":"e8a56e4a-73bc-4ac9-8df3-c1615d9382d8","range":0,"rating":5,"reply":"Thank you for your review.","replyTime":"2025-05-04T16:28:00","review":"it was great","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Adaria R."},{"reviewId":"e917ddd0-0b71-41dc-801d-d9cae514bb10","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with our employees and facilities!","replyTime":"2025-05-01T11:37:00","review":"such nice employees and facilities!!","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Annabel T."},{"reviewId":"13a32620-41a1-4c80-b287-d00354e12b90","range":0,"rating":5,"reply":"We deeply respect your positive feedback and are thrilled to have provided great service to you.","replyTime":"2025-05-01T12:35:00","review":"Great service, nice people","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Collin B."},{"reviewId":"9494cab7-8354-4892-8ac1-b7ae7441c079","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your amazing experience with Shuron and Ju. Thank you for sharing!","replyTime":"2025-04-22T13:41:00","review":"Amazing experience. Shuron and Ju were so attentive and helpful and quickly resolved our issue!","source":"Google","submissionTime":"2025-04-22T00:00:00","userName":"Bryanna G."},{"reviewId":"422ea85d-77de-40b6-903e-eba25e2b6916","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We appreciate your feedback on our helpful and honest service.","replyTime":"2025-04-22T16:07:00","review":"very helpful and honest. willing to give the best options instead of trimming to manage us post for more","source":"Google","submissionTime":"2025-04-22T00:00:00","userName":"Kendall L."},{"reviewId":"095ff242-a9bc-4290-a71b-803aedab1f41","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Shuron and Ju.","replyTime":"2025-04-23T08:13:00","review":"Shuron and Ju are consistently courteous, professional, and so incredibly helpful! They both know the ins and outs of this location and it showed in our interactions. I greatly appreciate their assistance.","source":"Google","submissionTime":"2025-04-22T00:00:00","userName":"Shaylyn C."},{"reviewId":"6ff2a3c2-d7db-442b-92c0-65e211ce6a89","range":0,"rating":5,"reply":"We are overjoyed to hear that you had a great experience with our customer service! Thank you for your feedback.","replyTime":"2025-04-15T16:52:00","review":"Customer service was great!","source":"Google","submissionTime":"2025-04-15T00:00:00","userName":"Tia O."},{"reviewId":"97d884a3-b5b5-4de3-84e9-82db9c1ca5c5","range":0,"rating":5,"reply":"We're ecstatic to hear about your great experience with Ju and our storage facility! Your satisfaction is our priority.","replyTime":"2025-04-16T07:32:00","review":"I visited today and had a great experience with Ju. He assisted both my friend and me, and the entire process was smooth since we had already been browsing spaces online and just needed to see them in person. Ju made sure we were shown units in the newer, well-lit area, emphasized the 24/7 surveillance and restricted access to only those with units, and made us feel very welcomed. He also assured us that we could reach out anytime with questions or concerns. Overall, a great experience, especially for college students!","source":"Google","submissionTime":"2025-04-15T00:00:00","userName":"Asialyn S."},{"reviewId":"4f718ca1-1a1f-48f0-a58b-11d8ae6d101b","range":0,"rating":5,"reply":"Thank you for your review, Nicole! We are overjoyed to hear you had a wonderful experience at Extra Space Storage. We look forward to serving you again in the future.","replyTime":"2025-04-14T16:06:00","review":"Wonderful service, very clean facility!","source":"Google","submissionTime":"2025-04-14T00:00:00","userName":"Nicole K."},{"reviewId":"4cf64576-2f36-4eb5-916f-0d5cd8237444","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience at Extra Space Storage! Thank you immensely for choosing us.","replyTime":"2025-04-07T10:13:00","review":"We had the best assistance and service at this location! Super kind and helpful","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Grace K."},{"reviewId":"47e3f4fb-2748-430e-95c9-a0b10ee106b4","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing!","replyTime":"2025-04-07T10:20:00","review":"Very clean and workers are professional","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Mitchell B."},{"reviewId":"e19ef5bc-384a-4a8d-8683-e786d2c33890","range":0,"rating":5,"reply":"We deeply respect your positive feedback on our clean facility and friendly staff. Thank you for choosing Extra Space Storage!","replyTime":"2025-03-21T09:55:00","review":"Clean facility, friendly and professional staff.","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"SUSANNE D."},{"reviewId":"631ddbce-55c6-4b03-bb0a-9a93728b3e32","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We deeply cherish your feedback and are glad to hear that Ms. Williams provided excellent service to you and your daughter.","replyTime":"2025-03-21T07:56:00","review":"As a 1st time user, the experience was great. Ms. S. Williams assisted my daughter and answered all her questions to ensure that she was at the right place to store some items being she is a college student. As I was on the phone while going through the process as well with my daughter. Ms. Williams was pleasant, knowledgeable and very helpful/patient.","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Stephanie C."},{"reviewId":"d7c1a3ae-8df9-4d07-9359-58bca4451d08","range":0,"rating":5,"reply":"We're pleased to hear that you found our facility clean and our staff helpful, knowledgeable, and friendly. Thank you for your positive feedback!","replyTime":"2025-03-18T12:13:00","review":"Facility is always clean and the staff is very helpful, knowledgeable and friendly.","source":"Google","submissionTime":"2025-03-18T00:00:00","userName":"Sophisticated C."},{"reviewId":"fc933439-1f17-4e97-ae12-c0d547922b26","range":0,"rating":5,"reply":"We're overjoyed to hear about the fantastic service you received from Shuron and Gregory. Thank you for sharing your experience with us!","replyTime":"2025-03-15T07:39:00","review":"Fantastic service from Shuron and Gregory. Super efficient, went the extra mile, friendly. 5++ stars.","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Michael W."},{"reviewId":"92fe2847-5a18-4ee9-a259-e11768c76e08","range":0,"rating":5,"reply":"We are excited to hear that you had a wonderful experience at Extra Space Storage! Thank you for taking the time to share your feedback.","replyTime":"2025-03-15T13:43:00","review":"Wonderful location and great staff!!","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Zachary P."},{"reviewId":"9c3b4fc2-fa05-4274-93df-ac7ee2f380f0","range":0,"rating":5,"reply":"Thank you for your review. We deeply cherish your kind words and are glad we could assist you.","replyTime":"2025-03-14T16:16:00","review":"Very Nice and very helpful and has a lot of information that helped us out","source":"Google","submissionTime":"2025-03-14T00:00:00","userName":"Jailah W."},{"reviewId":"67515d49-ad25-4f2f-9f52-469f036f34c9","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that Shaton is doing an awesome job!","replyTime":"2025-03-08T08:21:00","review":"shut on is very hard worker, she is awesome !!!","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Henry H."},{"reviewId":"597833dc-c8f2-4923-b90e-b70e42661b78","range":0,"rating":5,"reply":"We're excited to hear that Julius was so helpful and lovely during your visit. Thank you for your kind words!","replyTime":"2025-03-08T10:59:00","review":"Julius was so helpful and lovely! He showed me around the whole building and helped me get an affordable rate. The staff and their friendly nature here alone made me want to store my stuff here:) 10/10 recommend","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Morgan F."},{"reviewId":"1dfddcbe-0550-4991-b9c3-558c9a036465","range":0,"rating":5,"reply":"Thank you for your detailed review. We deeply respect your feedback and are glad to hear about your positive experience at our Extra Space Storage location. It's wonderful to know that you found our gate hours flexible, allowing you convenient access to your belongings. We're pleased that you appreciated the reduced foot traffic and easy access to your unit. We're also happy to hear that you found our carts readily available. Your kind words about our manager Shuron are greatly appreciated, and we're delighted that she was helpful in assisting you with unit selection and provided a friendly presence during your visits. Thank you for recommending our location for storage needs.","replyTime":"2025-02-19T16:36:00","review":"I rented a unit at the Extra Space Storage on Norman C Francis & Earhart and it was a MUCH welcome move from my Public Storage unit on Tulane Ave. The gate hours were extremely flexible so I could access my belongings as needed; there was much less foot traffic, so it was much less of a struggle getting in and out of my unit; and there was generally always a cart to utilize. The manager Shuron was very sweet and walked me through a number of units before making my decision and she was a friendly smile every time I saw her on the property. I would highly recommend this location for all your storage needs.","source":"Google","submissionTime":"2025-02-19T00:00:00","userName":"Sienna P."},{"reviewId":"30155440-b482-485c-8159-f950273d7f96","range":0,"rating":5,"reply":"Thank you for bringing this to our attention and for your detailed feedback. We sincerely apologize for the misunderstanding regarding the promotional period and for falling short of your expectations. We appreciate you taking the time to explain the situation, and we're glad our manager was able to offer some assistance. Your experience is important to us, and we will use this feedback to improve our communication about promotions in the future. Again, we thank you for your patience and understanding in this matter.","replyTime":"2025-02-18T14:23:00","review":"The manager has been incredible from the beginning to now. I documented everything that was told to me about the previous unit and the current unit. I was told that my storage unit would be a specific price for 9 months because I moved from one unit that I had for four months to another promotional unit. However, the company did not notify me as they did before about the promotion ending, and a significant amount of money came out of my account, so I contacted the front office and was told that the promotion was only for four months; she pulled up everything and said the promotional deal was for four months, but I was told it would be nine months, I explained to her that’s the reason why I moved from one unit into this unit because of the nine-month promotional deal. I didn't need to move because of space, but I did it for the price and the nine-month promotion. However, she said she could give me a deal about sixteen dollars less than what the company drafted out of my account. I guess it was more of a misunderstanding, so she tried to help me the best she could. Thanks again!","source":"Google","submissionTime":"2025-02-18T00:00:00","userName":"Antinia C."},{"reviewId":"bfe95db0-0899-4b56-9193-a3b78a5b6328","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us, Michael. We're glad Sharon was able to assist you smoothly.","replyTime":"2025-02-19T07:47:00","review":"the best day ever everything went smoothly .Sharon made it possible I'll let my friends know about this place .","source":"Google","submissionTime":"2025-02-18T00:00:00","userName":"michael"},{"reviewId":"3807508d-0109-4ac4-8511-0f161702d997","range":0,"rating":5,"reply":"Thanks for your positive feedback, Darcel! We appreciate your kind words about our service and Shuron.","replyTime":"2025-02-11T10:25:00","review":"I love ur service and I especially love Shuron","source":"Google","submissionTime":"2025-02-11T00:00:00","userName":"Darcel W."},{"reviewId":"c3e90541-b1e3-4855-9b10-13ae158139c6","range":0,"rating":5,"reply":"We are elated to hear about your positive experience at Extra Space Storage. Thank you for mentioning the great service and cleanliness of our facility. Your review is appreciated.","replyTime":"2025-02-11T14:36:00","review":"Great service. They support our work with students and our partner schools. Facility is always clean and very safe. Don't think twice. Ask for Shuron. Tell her the Silverback Society sent you.","source":"Google","submissionTime":"2025-02-11T00:00:00","userName":"Gregory R."},{"reviewId":"ec5c6c73-b400-4d1f-b46a-e4ca97a52026","range":0,"rating":5,"reply":"We are elated to hear that Shuron is awesome! Thank you for your feedback.","replyTime":"2025-02-10T09:05:00","review":"Shuron is awesome  !!!","source":"Google","submissionTime":"2025-02-10T00:00:00","userName":"Keith D."},{"reviewId":"e4268451-b259-4a5f-8406-589c1b9319be","range":0,"rating":5,"reply":"We're glad to hear you found our storage cool and easy. Thank you for your feedback!","replyTime":"2025-02-01T15:14:00","review":"Cool and easy.??????","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Lia L."},{"reviewId":"a228a40f-f27e-4ff6-bfd7-bb4b36c292b3","range":0,"rating":5,"reply":"Thanks for the positive feedback, Troy! We're elated to hear about your great experience at Extra Space Storage.","replyTime":"2025-01-31T17:19:00","review":"Great staff, clean facility and always accommodating.","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Troy B."},{"reviewId":"b17690cd-99dd-4eab-99e9-69f74787b1a3","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are thrilled to hear about your positive experience with Shuron. Thank you for sharing your experience with us.","replyTime":"2025-01-29T15:51:00","review":"I was helped by Shuron this afternoon and they were absolutely wonderful. Shuron was kind, informative, and went above and beyond to assist me with closing out my unit. As a first time user, this meant a lot to me and I will definitely be using this location for any future unit I need.","source":"Google","submissionTime":"2025-01-29T00:00:00","userName":"Devin C."},{"reviewId":"5908293c-fa0e-4c2b-81ef-df414e0927c3","range":0,"rating":5,"reply":"We're happy to hear you had a positive experience with our professional team and excellent service. Thank you for your feedback!","replyTime":"2025-01-30T07:20:00","review":"Professional Team, Excellent Service","source":"Google","submissionTime":"2025-01-29T00:00:00","userName":"Jaide"},{"reviewId":"9200086b-7302-47d5-9321-de06f4438ad6","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Shuron at Extra Space Storage. Thank you for taking the time to share your feedback.","replyTime":"2025-01-16T10:38:00","review":"Good  see Shuron, she has been in storage business for over 20th years .","source":"Google","submissionTime":"2025-01-16T00:00:00","userName":"Richard W."},{"reviewId":"6eb2c60e-6b88-40cd-9aba-c4937032af11","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear that Shuron has been so helpful to you. Thank you for sharing your experience with us!","replyTime":"2025-01-13T11:33:00","review":"Shuron is the best worker there she is always helping me with everything I need.","source":"Google","submissionTime":"2025-01-13T00:00:00","userName":"Pistola B."},{"reviewId":"a399e596-fc2e-4aab-ab3e-af9f17e60b24","range":0,"rating":5,"reply":"We are excited to hear that Shuron is awesome. Thank you for sharing your positive experience with us!","replyTime":"2025-01-13T11:52:00","review":"shuron  is awesome","source":"Google","submissionTime":"2025-01-13T00:00:00","userName":"Bill S."},{"reviewId":"3a6eacd2-cd5e-49cf-93b6-ff411be8de54","range":0,"rating":5,"reply":"We're happy to hear that Shuron provided excellent service during your visit. Thank you for sharing your experience with us!","replyTime":"2025-01-13T15:12:00","review":"Shuron was the sweetest most helpful person ever, she made the experience east and quick. Would recommend this place and specifically ask for her.","source":"Google","submissionTime":"2025-01-13T00:00:00","userName":"Jagger B."},{"reviewId":"5de6cbec-5e25-42e6-8c5f-6b55a3fc6bb7","range":0,"rating":5,"reply":"We are excited to hear that Shuron is awesome. Thank you for sharing your positive experience with us!","replyTime":"2025-01-13T12:00:00","review":"shuron  is awesome","source":"Google","submissionTime":"2025-01-13T00:00:00","userName":"Bill S."},{"reviewId":"64bb27f9-9204-49bb-bcd4-ace8c1d5e4f0","range":0,"rating":5,"reply":"We're privileged to have your recommendation. Thank you immensely.","replyTime":"2025-01-13T07:26:00","review":"I recommend this place","source":"Google","submissionTime":"2025-01-12T00:00:00","userName":"Jewell t."},{"reviewId":"68b83322-78d3-4000-9d64-3f3e3def0d96","range":0,"rating":5,"reply":"We're privileged to have your recommendation. Thank you immensely.","replyTime":"2025-01-13T07:37:00","review":"I recommend this place","source":"Google","submissionTime":"2025-01-12T00:00:00","userName":"Jewell t."},{"reviewId":"195b6a7c-eabf-448d-b21a-8d8f685103ce","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us! We deeply cherish your feedback.","replyTime":"2024-12-19T09:29:00","review":"Very easy to work with,  patient and clear when explaining responsibilities and expectations of storage space renters. Super clean facility!","source":"Google","submissionTime":"2024-12-19T00:00:00","userName":"Shanelle S."},{"reviewId":"47c6c257-aab6-4388-979e-ede8f0670f35","range":0,"rating":5,"reply":"We're honored to have been able to assist you. Thank you for sharing your experience with us.","replyTime":"2024-12-16T15:09:00","review":"Great service. Really thankful to Gregory Thompson and Shuron Williams who kindly helped me with a problem I had (I had lost my keys and they quickly helped me to fix it). They were so nice to me!","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"Eva B."},{"reviewId":"3ae149c5-a322-4340-ae06-68fc9736886e","range":0,"rating":5,"reply":"We are delighted to hear about your great experience at Extra Space Storage! Thank you for your wonderful feedback.","replyTime":"2024-12-14T10:41:00","review":"This place has been extremely great to me!! I do recommend they give the best service available!!","source":"Google","submissionTime":"2024-12-14T00:00:00","userName":"Taiwan R."},{"reviewId":"d7746441-1eb6-4343-9e0a-8bc2c522622a","range":0,"rating":5,"reply":"Thank you for your review. We're honored to hear that you found our service great, convenient, safe, and in good condition.","replyTime":"2024-12-12T10:37:00","review":"Great service, convenient, safe and in good condition.","source":"Google","submissionTime":"2024-12-12T00:00:00","userName":"dallas r."},{"reviewId":"c4c2b75f-d14f-49d8-aed4-21da0fe1b4b4","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with our storage facility. Thank you for your review.","replyTime":"2024-12-09T12:53:00","review":"The process was quick and easy, the phone rep was friendly and efficient, and the attendant at the location was attentive and helpful. I use my unit often for work supplies, and Shuron is always knowledgeable and friendly.","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Rachel S."},{"reviewId":"70c80c40-edf6-4331-b500-7f461cb23f9a","range":0,"rating":5,"reply":"Thanks for the amazing feedback! We sincerely value your kind words and are thrilled to hear about your positive experience at Extra Space Storage.","replyTime":"2024-12-08T11:36:00","review":"Wow ??!!! Amazing place!! Great prices and people!!!! They kept it clean and was always ready available.","source":"Google","submissionTime":"2024-12-07T00:00:00","userName":"David H."},{"reviewId":"5e002e15-c3af-4bae-930b-4449e5a43465","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We are glad to hear that Shuron provided excellent customer service and that you appreciate the senior discounts.","replyTime":"2024-12-04T13:59:00","review":"Shuron is wonderful.  I personally appreciate the senior discounts. Her customer service is on point.","source":"Google","submissionTime":"2024-12-04T00:00:00","userName":"Nanette S."},{"reviewId":"b56c6963-c9d4-4d44-b111-e281cab046bd","range":0,"rating":5,"reply":"Thank you for your positive feedback! We're thrilled you had a great experience with our clean, secure facility and friendly staff. We appreciate your recommendation and are glad you find our online payment system convenient. Ms. Shuron Williams and our team are dedicated to providing excellent service, and we're happy to have met your expectations.","replyTime":"2024-11-18T15:32:00","review":"Great experience with Extra Space Storage! The facility is clean, secure, and easy to access. The staff is friendly and helpful, and the online payment system is super convenient. Highly recommend! Ms. Shuron Williams is the best—thank you!","source":"Google","submissionTime":"2024-11-18T00:00:00","userName":"Joel M."},{"reviewId":"efa51736-43f1-402c-b446-f2c057ecb216","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We're glad Sharon was able to assist you effectively. Thank you for choosing Extra Space Storage.","replyTime":"2024-11-16T09:47:00","review":"Sharon was great help. Made it easy","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"John R."},{"reviewId":"13a174cc-bf62-4c33-ae1f-4b121110a131","range":0,"rating":4,"reply":"We are excited to hear that you appreciated our flexibility with the rental price adjustment. Thank you for sharing your experience with Extra Space Storage.","replyTime":"2024-11-13T12:10:00","review":"We are highly appreciative for them working with us once the rentl price went up again.","source":"Google","submissionTime":"2024-11-13T00:00:00","userName":"Gina M."},{"reviewId":"1fbcaafc-c6f6-48d7-85ee-f75510ecbe03","range":0,"rating":5,"reply":"Thanks for the positive feedback! We are honored to have been able to provide you with professional service.","replyTime":"2024-11-08T09:15:00","review":"The service here was very professional. The staff here are there when we need it.","source":"Google","submissionTime":"2024-11-07T00:00:00","userName":"Street A."},{"reviewId":"0eb67dfe-494c-45d0-bcef-aafdd4153da3","range":0,"rating":5,"reply":"We're excited to hear that you found our facility nice and clean. Sharon and Gregory will be thrilled to hear your kind words.","replyTime":"2024-11-08T09:21:00","review":"The facility is nice and clean, and outside is maintenance. Sharon and Gregory are great","source":"Google","submissionTime":"2024-11-07T00:00:00","userName":"Frank L."},{"reviewId":"1dee7122-65a9-4f6c-88ad-7d30fc21415f","range":0,"rating":5,"reply":"Thank you for your review! We're glad Shuron was able to assist you with your lock.","replyTime":"2024-11-08T09:25:00","review":"Shuron is awesome she help me with my lock.","source":"Google","submissionTime":"2024-11-07T00:00:00","userName":"Keeayst B."},{"reviewId":"02dd74f6-87e9-4c5e-b212-2a7104751359","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We genuinely admire your kind words about our service.","replyTime":"2024-11-06T07:57:00","review":"Professional, knowledgeable, personable, great customer service!","source":"Google","submissionTime":"2024-11-05T00:00:00","userName":"Jacquelyn H."},{"reviewId":"c5a0572a-49bd-4bd1-8db2-d49f319baed0","range":0,"rating":5,"reply":"We're privileged to have provided you with a wonderful experience at Extra Space Storage. Thank you for your feedback.","replyTime":"2024-11-04T13:18:00","review":"Sharon was so nice and helpful. Wonderful places.","source":"Google","submissionTime":"2024-11-04T00:00:00","userName":"Chi T."},{"reviewId":"d66adec7-724f-44f7-aeb8-56c545ad868d","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Eric Sterling! We are overjoyed to hear that our staff is considerate and awesome.","replyTime":"2024-10-19T15:05:00","review":"The staff is AWESOME!!!! & considerate of their customers!!!!!","source":"Google","submissionTime":"2024-10-19T00:00:00","userName":"Eric S."},{"reviewId":"6ef3c686-0a34-427f-b827-88d64ebefaf9","range":0,"rating":5,"reply":"Thank you for recommending us! We're privileged to have served you well. We're glad that Gregory Thompson was able to provide wonderful service and assist you with any issues after canceling your unit. It's great to hear that you found our team to be kind, helpful, and understanding. We look forward to serving you again in the future.","replyTime":"2024-10-12T07:55:00","review":"Very kind and extremely helpful and understanding! Gregory Thompson had wonderful service and helped with issues after canceling my unit. I will be back and recommending others to use!","source":"Google","submissionTime":"2024-10-11T00:00:00","userName":"Aarinii R."},{"reviewId":"3ba5c3d0-801e-41c9-9df3-3df6af521f02","range":0,"rating":5,"reply":"Thank you for your review! Shuron is super awesome.","replyTime":"2024-10-09T09:08:00","review":"Shuron is super awesome","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Travis T."},{"reviewId":"af52bc41-3c90-43a2-8d4f-6b74015ff9fb","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Sharon at Extra Space Storage. We greatly appreciate your feedback.","replyTime":"2024-10-07T13:52:00","review":"Sharon was so pleasant and helpful.  She was a joy to work with. Plus the building was clean and had excellent security..","source":"Google","submissionTime":"2024-10-07T00:00:00","userName":"Carole K."},{"reviewId":"73e5598a-e0d1-4092-8d17-4b70d4389aca","range":0,"rating":5,"reply":"We are utterly delighted to hear that the facility met your needs and that you had a positive experience working with Shuron. Thank you for sharing your feedback.","replyTime":"2024-10-07T13:52:00","review":"Great. The facility is just what we need.\nThe staff is knowledgeable and competent and it was a pleasure to work with Shuron.","source":"Google","submissionTime":"2024-10-07T00:00:00","userName":"George K."},{"reviewId":"f7f969ed-d58f-4861-91da-13f166da6290","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that you found our staff friendly and helpful. Thank you for your review.","replyTime":"2024-10-03T10:27:00","review":"She was very friendly and helpful","source":"Google","submissionTime":"2024-10-03T00:00:00","userName":"Logan O."},{"reviewId":"8c907a7e-43b0-4a1b-8964-0fe2af315f6e","range":0,"rating":5,"reply":"We are utterly delighted to hear that you found our air-conditioned storage space well-kept and felt safe with our kind staff. Thank you for taking the time to share your experience.","replyTime":"2024-09-25T10:39:00","review":"The storage space is air conditioned and very well kept! The staff are really kind, and I felt very safe keeping all my stuff there.","source":"Google","submissionTime":"2024-09-25T00:00:00","userName":"Aaliya V."},{"reviewId":"f87d996e-0cbb-4d5c-9de6-b1fa30d106d0","range":0,"rating":5,"reply":"Thank you for your excellent review!","replyTime":"2024-09-23T13:28:00","review":"excellent costumer service!!!","source":"Google","submissionTime":"2024-09-23T00:00:00","userName":"Ida H."},{"reviewId":"2826676f-a91e-4420-84a0-46423831a02c","range":0,"rating":5,"reply":"Your positive experience with Ms. Shuron is greatly appreciated. Thank you for recommending our location.","replyTime":"2024-09-17T13:37:00","review":"Ms. Shuron is not only a professional but a great conversationalist. I’d highly recommend this location.","source":"Google","submissionTime":"2024-09-17T00:00:00","userName":"The D."},{"reviewId":"cdd26adf-6b98-4b79-9963-ce7fe38f6aa3","range":0,"rating":4,"reply":"Thank you immensely for sharing your experience, Alicia. We appreciate your feedback and will continue to address the rodent issue on the property.","replyTime":"2024-09-07T12:25:00","review":"Hello! Although there is a reoccurring issue of rodents being infested on the property, the assistant store manager did a great job trying to mitigate our unit’s rodent issue. Thank you Mr. Gregory.","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"Alicia S."},{"reviewId":"0031079e-756b-4fe4-9ba3-4a69bf1c4915","range":0,"rating":5,"reply":"Thank you for sharing! Ms. Sharon was very helpful and sweet.","replyTime":"2024-09-05T10:46:00","review":"Ms. Sharon was very helpful and sweet! I’m glad I chose to use this location!","source":"Google","submissionTime":"2024-09-05T00:00:00","userName":"Jasmine T."},{"reviewId":"6603082a-4cfb-445c-a0c4-aa8f4c7e0f77","range":0,"rating":5,"reply":"Thank you immensely for your kind words! We're glad to hear about your positive experience with our storage facility and staff.","replyTime":"2024-09-03T14:46:00","review":"I had an excellent experience with Extra Storage Space! The facility is clean, secure, and well-maintained, which gave me peace of mind knowing my belongings were safe. The staff was incredibly helpful and friendly, making the rental process smooth and straightforward. Highly recommend Extra Storage Space for anyone needing reliable and convenient storage solutions!","source":"Google","submissionTime":"2024-09-03T00:00:00","userName":"Aniya S."},{"reviewId":"cfdba584-5bba-4abe-a54a-acaebce1e497","range":0,"rating":3,"reply":"Please contact us at (504) 827-0052 to discuss this further. Thank you for your feedback.","replyTime":"2024-08-21T18:38:00","review":"Customer service is POOR! They increased my rate from $57 to $103 with NO notice. But my belongings were safe. No weird stuff happened to my unit.","source":"Google","submissionTime":"2024-08-21T00:00:00","userName":"Divine T."},{"reviewId":"f32da60f-d574-4288-8ce8-e6d70e52fc71","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for recognizing Deven and Deven's excellent service and our competitive rates.","replyTime":"2024-08-16T10:36:00","review":"The staff there Deven and Deven  take care of things great!!  And the units are at some of the best competitive $ rates!!","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Billy M."},{"reviewId":"0e343fec-959f-458d-8d20-6665224b2a6d","range":0,"rating":5,"reply":"Thank you for the review, Tyrone! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2024-04-03T10:02:00","review":"The receptionist was amazing I feel you need people like her","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Tyrone W."},{"reviewId":"cc487102-c383-4524-9186-dd64613b843c","range":0,"rating":5,"reply":"We're privileged to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback, Naja Aleem.","replyTime":"2024-08-15T12:21:00","review":"The service at this location of Extra Storage Space is incredible! As a college student, I needed storage for the summer. They made the move in and move out process extremely smooth and easy for me! The lady working there was very kind and patient. I highly recommend this location to anyone who needs a storage unit!","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Naja A."},{"reviewId":"f6964719-3e35-4619-a5e7-cd83a01f5a28","range":0,"rating":5,"reply":"We're excited to hear that you had a great experience with Extra Space Storage in New Orleans! Thank you for choosing us for your storage needs.","replyTime":"2024-08-14T16:37:00","review":"Extra Space is the BEST storage space in new orleans. The customer service is phenomenal. They are always friendly and go above and beyond to help. They helped me greatly when I lost my lock. They also have late gate hours. Choose them! :)","source":"Google","submissionTime":"2024-08-14T00:00:00","userName":"Katie H."},{"reviewId":"366ae53b-dfff-475e-9d04-4671df11a662","range":0,"rating":5,"reply":"We're delighted to hear that our staff was very helpful and easy to work with. Thank you for your feedback.","replyTime":"2024-08-10T09:09:00","review":"Very helpful staff, easy to work with.","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Bilal W."},{"reviewId":"5733e8c3-b3d2-4ed4-ae82-86817e028f19","range":0,"rating":5,"reply":"We're delighted to hear about your great experience with our service. Thank you for the recommendation!","replyTime":"2024-08-08T13:08:00","review":"Great service, fast service, quick answers. Highly recommend","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Ebony W."},{"reviewId":"278a86c4-6c56-409c-b745-5f6b00fffaa8","range":0,"rating":5,"reply":"We are utterly delighted to hear about your great experience with our customer service. Thank you for your wonderful feedback.","replyTime":"2024-08-05T07:56:00","review":"Great customers service , needed my lock cut off.","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Leon P."},{"reviewId":"6e93b011-8da5-423c-8f8f-f9229a372837","range":0,"rating":5,"reply":"We are thrilled to hear that you had a great experience with our customer service! Thank you for recommending us for dorm storage needs.","replyTime":"2024-08-05T11:48:00","review":"Great Customer service! Also I Definitely recommend using them if your looking for somewhere to store stuff from your dorm!","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Murdock M."},{"reviewId":"a449a7e0-1b78-432a-95d3-240444e25541","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Rafael Bautista (LeoR)! We're glad to hear you've had a positive experience with us.","replyTime":"2024-08-03T11:33:00","review":"One of the better storage units. Everyone has been nice and efficient with everything. Plenty of parking and dollys provided if needed. I like the location since it’s easy to access as well","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Rafael B."},{"reviewId":"291d7163-f8b8-4f95-9705-cd672b110f68","range":0,"rating":5,"reply":"We're privileged to have provided you with excellent customer service, Jasmine! Thank you for sharing your experience.","replyTime":"2024-08-01T08:27:00","review":"Excellent customer service! I’ve been storing my items with them since my freshman year of school and I’m now in my last year of school. I haven’t had any problems and we got a good rate. Ms. Shuron went out of her way to make sure that I was safe and comfortable at my unit. Couldn’t be more grateful for them!","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"Jasmine L."},{"reviewId":"82304f8a-9ccf-43ec-a659-19740cb6b4be","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on Gregory and Shuron. Thank you for sharing your experience.","replyTime":"2024-08-01T15:16:00","review":"Gregory and Shuron are awesome","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"Scott P."},{"reviewId":"ce5620b6-2a89-4f9b-af82-434cfc7bdd2a","range":0,"rating":5,"reply":"We are overjoyed to hear about the wonderful customer service you received from Ms. Shuron. Thank you for sharing your experience with us!","replyTime":"2024-07-30T09:04:00","review":"I received wonderful customer service from Ms. Shuron, and she made sure I had everything I needed for my storage unit. She's very organized, personable and helpful!","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"Dominique B."},{"reviewId":"09372094-65d5-4866-a85d-4915e99aa917","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Antonia! We're glad to hear that the management was helpful and the process was easy.","replyTime":"2024-07-30T10:09:00","review":"The management was really helpful and nice. The process is also really easy.","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"Antonia J."},{"reviewId":"9284d15a-08fc-43de-900e-ebaf30afddfa","range":0,"rating":5,"reply":"Thank you for your positive feedback, Alfonzo Fair! We are grateful for your kind words and are pleased to hear about your hands-on experience with us.","replyTime":"2024-07-26T07:28:00","review":"Great customer service,and love to work with you hands on experience !!","source":"Google","submissionTime":"2024-07-26T00:00:00","userName":"Alfonzo F."},{"reviewId":"8b2967ba-f864-42ee-9216-adda6ba8a1de","range":0,"rating":5,"reply":"We genuinely admire your positive feedback on our air-conditioned storage facility and excellent customer service provided by Shuron and Gregory. Thank you for sharing your experience.","replyTime":"2024-07-25T18:26:00","review":"This is an awesome storage location. The building are air conditioned which makes for a great place to work in and out of so that you’re not too hot. The staff is wonderful I walked in today and were greeted by both Shuron and Gregory as soon as I walked in the door. They both were very knowledgeable and helped answer all of my questions. The 5 stars is definitely from the great customer service!","source":"Google","submissionTime":"2024-07-25T00:00:00","userName":"Allison G."},{"reviewId":"7d26077b-8efe-469b-acf6-1a4cb289a7cc","range":0,"rating":4,"reply":"We are privileged to hear that you found our storage spot great and clean. It's massive!","replyTime":"2024-07-19T09:39:00","review":"Great, clean storage spot. It is massive!","source":"Google","submissionTime":"2024-07-19T00:00:00","userName":"Sherwood C."},{"reviewId":"8394eeb1-2c61-4fef-8f11-89c9a864ab2f","range":0,"rating":5,"reply":"We are delighted to hear that Shuron and our team were able to meet your needs and go the extra mile for you. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-18T16:15:00","review":"Also a pleasure working with Shuron and her team! Very attentive to our needs and going the extra mile :)","source":"Google","submissionTime":"2024-07-18T00:00:00","userName":"Marcela S."},{"reviewId":"0bed2ed1-a3d8-4636-8a10-6e53d8f403c6","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with Ms. Christine and Ms. Shuron Williams. It's great that they were able to assist you efficiently both over the phone and during your visit. Our team aims to provide excellent service, and we're glad this was reflected in your interaction. Thank you for choosing Extra Space Storage and for your feedback!","replyTime":"2024-07-13T12:22:00","review":"I spoke with Ms. Christine on the phone about reserving a unit. She was great and was able to secure my reservation! I came to the location to follow through with my reservation. Ms. Shuron Williams was very helpful and informative during my time there. I’m very appreciative of her help today!","source":"Google","submissionTime":"2024-07-13T00:00:00","userName":"omega_laul45"},{"reviewId":"44de60e7-5af9-493a-8328-cd41e6ffdff5","range":0,"rating":5,"reply":"Wow, thank you for the 5-star rating Lina! We are grateful for customers like you. ","replyTime":"2024-07-06T10:30:00","review":"I gave Extra Storage 5 stars. I like the location, very convenient and close to everything. I made my reservation online which was an easy process. Michael helped with my reservation confirmation. Shuron assisted  me with my check in transaction. Everything was explained thoroughly. I have used Extra Storage in the past and had a great experience.\nCustomer Service, price and access hours were my reasons for using Extra Storage once again.","source":"Google","submissionTime":"2024-07-06T00:00:00","userName":"Lina T."},{"reviewId":"56f44053-be57-49a3-b9e4-829e594187d2","range":0,"rating":5,"reply":"Thank you for sharing your experience with us! We're glad we could assist you with your lock.","replyTime":"2024-07-03T10:11:00","review":"Great customer service! Kind and friendly. I needed help with a lock and they helped right away.","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"Jennifer B."},{"reviewId":"7cfeeba0-5e5e-4409-a63a-0742dfe14f2c","range":0,"rating":5,"reply":"We deeply respect your positive feedback and are thrilled to hear about your seamless experience with us. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-02T10:08:00","review":"Was able to reserve and get into unit on a Sunday. From reservation to entry in less than 1 hour. Very clean and safe!","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Elizabeth M."},{"reviewId":"e67e3354-bd08-4ba6-87d4-12d16846fcf8","range":0,"rating":5,"reply":"We are delighted to hear that Shuron and Michael provided you with a safe, clean, and comfortable storage experience at our prime location. Thank you for your positive feedback!","replyTime":"2024-06-28T08:35:00","review":"Shuron and Michael are a delight and provide a safe,clean and comfortable environment to store items. Prime location","source":"Google","submissionTime":"2024-06-27T00:00:00","userName":"NK M."},{"reviewId":"d02c7be5-b3af-450c-8d10-6576a1c03715","range":0,"rating":5,"reply":"We're ecstatic to hear that you had an easy sign-up process and are pleased with the value you're receiving. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-24T14:53:00","review":"Easy sign-up process, quick, safe, efficient.  I feel I'm getting good value for my money.  Only has been about 3 weeks, but I'm pleased so far!","source":"Google","submissionTime":"2024-06-24T00:00:00","userName":"Jamie L."},{"reviewId":"5c555ad1-aaab-4362-a98c-12c5ea94ea19","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad to hear that Shauron was helpful and that you found our storage space cool and clean. If you have any more questions or need assistance, feel free to reach out to us at (504) 827-0052.","replyTime":"2024-06-22T11:32:00","review":"Shauron very helpful space is cool and clean","source":"Google","submissionTime":"2024-06-22T00:00:00","userName":"Toni L."},{"reviewId":"2aefe10c-beed-400a-b7e2-0b894d3796c4","range":0,"rating":5,"reply":"We are thrilled to hear that you are satisfied with our storage facility and that it meets your needs as a Xavier University student. Thank you for choosing Extra Space Storage for your storage needs.","replyTime":"2024-06-22T12:15:00","review":"Great place for storage especially for Xavier University of Louisiana students! Very clean and cool temperature for units.. so glad we opted for the 5x10.. it gave us enough room to organize summer session items vs fall semester and a bike..we will be here for the next 3 years..","source":"Google","submissionTime":"2024-06-22T00:00:00","userName":"Lynette P."},{"reviewId":"20e14cfc-e72e-4ecd-9832-b46adc91bbfb","range":0,"rating":5,"reply":"We're delighted to hear that you had a great experience with our customer service. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-15T08:02:00","review":"Great customer service","source":"Google","submissionTime":"2024-06-15T00:00:00","userName":"kamal g."},{"reviewId":"0fc82916-3e81-4f1c-9846-4916d9b06d5b","range":0,"rating":5,"reply":"Thank you immensely for the great feedback! We strive to provide excellent customer service at all times.","replyTime":"2024-06-12T10:10:00","review":"Great customer service !!!!","source":"Google","submissionTime":"2024-06-12T00:00:00","userName":"Mandell B."},{"reviewId":"dbafe818-1459-48fd-8cea-a333f0625ed8","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us. We're thrilled to hear that you had a positive experience with our staff and facilities. Thank you for recommending us!","replyTime":"2024-06-01T14:30:00","review":"VERY friendly staff, incredibly clean property, and very easy access. Woukd highly recommend!","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Lyn M."},{"reviewId":"3a70e3bd-ac57-498a-87b3-de179b9f2c1e","range":0,"rating":5,"reply":"We are ecstatic to hear that you had a great experience with us, Michael. We will definitely take your suggestion into consideration and look into adding more handcarts for your convenience. Thank you for your feedback.","replyTime":"2024-06-01T15:26:00","review":"Could have a few more handcarts, but besides that it’s great","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Michael C."},{"reviewId":"c896455a-904a-451f-931b-7e9c0bf0e9c3","range":0,"rating":5,"reply":"We are pleased to hear that you found our team super helpful and friendly! Thank you for the positive feedback.","replyTime":"2024-05-25T10:25:00","review":"Super helpful and friendly!","source":"Google","submissionTime":"2024-05-25T00:00:00","userName":"Wilson L."},{"reviewId":"ad1fee42-eab5-4756-bcaf-642b60cce9e4","range":0,"rating":5,"reply":"We're excited to hear you had a positive experience with us! Thank you for choosing Extra Space Storage.","replyTime":"2024-05-20T09:17:00","review":"Great and friendly Management. She is amazing","source":"Google","submissionTime":"2024-05-24T00:00:00","userName":"Joe F."},{"reviewId":"244a0cb6-1fe1-4247-a998-fa7e76725ddc","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're excited to hear that you had an excellent experience with our informative and polite customer service. We appreciate your recommendation.","replyTime":"2024-05-21T13:35:00","review":"EXCELLENT , informative, and polite customer service.  Highly recommend","source":"Google","submissionTime":"2024-05-21T00:00:00","userName":"Daniel W."},{"reviewId":"f78476b3-58b0-4aa9-b54d-c192359a05a3","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Shuron! We greatly appreciate your feedback.","replyTime":"2024-05-20T09:25:00","review":"Thank you Shuron.  So helpful and friendly - great experience","source":"Google","submissionTime":"2024-05-20T00:00:00","userName":"Clifford E."},{"reviewId":"30fd7ac3-ae59-4459-8466-39e753a29b8b","range":0,"rating":5,"reply":"Thank you for the kind words, Fortina. We're glad Sharon was able to help! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2024-05-13T08:40:00","review":"Sharon is awesome","source":"Google","submissionTime":"2024-05-13T00:00:00","userName":"Fortina B."},{"reviewId":"df1cf7a1-591d-4a8a-8304-7ff96f4e7756","range":0,"rating":5,"reply":"Thank you for the kind words, Kyle. We're glad Sharon was able to help! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2024-05-13T08:40:00","review":"Sharon is always helpful.  Thanks","source":"Google","submissionTime":"2024-05-13T00:00:00","userName":"Kyle J."},{"reviewId":"eec3c627-fc9f-4b65-9663-ad146f2dfaa5","range":0,"rating":5,"reply":"Tania, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-04-26T14:52:00","review":"Quick and easy. Got a tour of storage unit and purchased in and out!","source":"Google","submissionTime":"2024-04-25T00:00:00","userName":"Tania M."},{"reviewId":"3c5f0efd-2a10-403e-94de-4ee9b4924d28","range":0,"rating":5,"reply":"Thank you for the kind words, Kyla! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-25T08:27:00","review":"Great and quick service, really straightforward and extremely helpful!","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Kyla P."},{"reviewId":"5b49758a-e6f2-4913-a02a-3111ecf41038","range":0,"rating":5,"reply":"Thank you for the kind words, Keeyst. We're glad Shuron was able to help! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2024-04-12T09:52:00","review":"Shuron, is awesome thanks for all you help","source":"Google","submissionTime":"2024-04-11T00:00:00","userName":"Keeyst B."},{"reviewId":"658f48be-fe55-4262-a98e-205f5d5f430e","range":0,"rating":3,"reply":"Thanks for the review, Shalinda. We strive for 5 star customer service and are sorry you didn't get that. If you have any questions please let us know at (504) 827-0052.","replyTime":"2024-04-09T08:01:00","review":"Good morning my name is shelinda Hayes aneurysm I took with a brain aneurysm January 29th usually my kids are my mother come in and pay on my stories do to the fact that I'm in the hospital I had surgery on my brains cuz one of the brain aneurysm did bus it was true that they found my daughter came in to pay for the storage and they told her that she couldn't pay for the storage because my storage was due for auction can someone please help me I've been trying to pay sending in payments in each time I sit in the payment is always something added to it I have valuable stuff inside the storage my birth certificate social security cards kids birth certificates I've been trying to pay my storage and keep my storage up I even been paying my storage from out here in Chicago but they've been charging me extra because it's not a Illinois storage is the Chicago I mean in New Orleans storagemy name is shalinda hayes","source":"Google","submissionTime":"2024-04-09T00:00:00","userName":"Shalinda j."},{"reviewId":"7902c559-8c4b-4f9b-be4d-ee82f2c916f0","range":0,"rating":5,"reply":"Thank you for the kind words, Timothy! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-06T10:39:00","review":"The best customer service. Thanks Shuron","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Timothy W."},{"reviewId":"4ebed6ed-559d-4338-9b78-edd18b7463e8","range":0,"rating":5,"reply":"Hi Mike, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2024-04-02T09:51:00","review":"Very friendly and kind staff","source":"Google","submissionTime":"2024-04-02T00:00:00","userName":"Mike S."},{"reviewId":"cf67fddb-2efe-49ac-b12b-b79cb5903b2c","range":0,"rating":5,"reply":"Hi Tanisha, thank you for your review. We're glad our employee was very professional with his job! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  ","replyTime":"2024-04-01T18:56:00","review":"The person that waited on me was very professional with his job!!!","source":"Google","submissionTime":"2024-04-01T00:00:00","userName":"Tanisha M."},{"reviewId":"a29e8082-cb71-4f0f-a34e-2f8baa0517d2","range":0,"rating":5,"reply":"Hi Robert, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shuron! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-19T10:18:00","review":"Shuron was very helpful in assisting me with everything I needed. Very knowledgeable and helpful with everything I needed. I would 1000% recommend to anyone looking for storage facilities.","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"Robert H."},{"reviewId":"c1ccb51e-12cc-4569-9186-913ee5b861b8","range":0,"rating":5,"reply":"Hi Meee, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2024-03-19T10:23:00","review":"Beautiful store lots of moving products knowledgeable staff","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"Meee 5."},{"reviewId":"2ec89673-5b5d-4f2a-9022-a23877c7fe78","range":0,"rating":5,"reply":"Thank you for the kind words, Chad. We're glad Leah was able to help! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2024-03-19T10:26:00","review":"Leah was very helpful.","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"Chad"},{"reviewId":"b7ca15b5-b849-4367-a03a-d4197b3f0bd3","range":0,"rating":5,"reply":"Thank you for the kind words, Jolei. We're glad Leah was able to help! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2024-03-19T10:34:00","review":"Leah was an amazing help. super kind and sweet. Place was also spotless","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"Jolei P."},{"reviewId":"7649d9d5-e481-4a2b-b85c-42fd706468f9","range":0,"rating":5,"reply":"Hi Amalia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Leah! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2024-03-19T12:10:00","review":"Thank you, Leah, for your assistance.  Leah was very professional and friendly .","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"Amalia P."},{"reviewId":"7b4fe2ef-e298-4034-a99c-b9c5c23174d2","range":0,"rating":5,"reply":"Hi Justin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ms. Shuron! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-19T13:40:00","review":"Ms. Shuron to the rescue. She really helped me out when I needed it most!","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"Justin C."},{"reviewId":"7b07ac34-99f2-4e1c-8f61-4103808b50f8","range":0,"rating":5,"reply":"Hi Kendall, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2024-03-18T12:06:00","review":"I’m a college student and they were very understanding, patient, and helpful. Very easy process with easy to understand information.","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"Kendall W."},{"reviewId":"6afda431-eaed-4855-92ba-d302592e8c7b","range":0,"rating":5,"reply":"Hi Ra, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us!\r\n","replyTime":"2024-03-19T09:56:00","review":"I spent  a week clearing out my storage unit and the beautiful sister at the front desk was super helpful every day I was on the property. She graciously answered my questions, helped me buy the supplies I needed ,  and formally arranged my move out date with ease","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"Ra M."},{"reviewId":"4a6c0dcd-bade-40ef-913c-c4993a8985d2","range":0,"rating":5,"reply":"Hi Teetee, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2024-03-19T09:24:00","review":"So far an great customer experience. The staff member Shuron was so nice and Welcoming.","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"TeeTee C."},{"reviewId":"7da1bd2a-87ed-4f3a-8a22-a4f4b9e9c94a","range":0,"rating":5,"reply":"Thank you for the excellent rating, Felicia! We are so glad we could provide you with a 5-star experience.","replyTime":"2024-03-11T20:54:00","review":"I absolutely love \"Extra Space Storage.\" If you're looking for a safe, clean, & excellent service, this is the place for you. I was hesitant about using any other storage after \"Public Storage\" discarded my belongings without my knowledge or an explanation. I highly recommend Extra Space Storage for your storage needs. You'll always have peace of mind knowing your belongings are safe.","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Felicia A."},{"reviewId":"ed3cd750-ff95-4727-a250-2d81461412c0","range":0,"rating":5,"reply":"Thank you for the review, Krystal! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2024-03-11T12:31:00","review":"The customer service agent who assisted in finding me the perfect size was friendly and knowledgeable.","source":"Google","submissionTime":"2024-03-09T00:00:00","userName":"Krystal I."},{"reviewId":"866a62db-1fdb-4492-a5d2-90948c342fb5","range":0,"rating":5,"reply":"Thank you, Kara, for sharing your experience with us. We're deeply sorry for your loss and the challenges you've faced. We're glad to hear that Ms. Sharon has been a source of support and inspiration during this difficult time. If you ever need help with your rental don't hesitate to give us a call at 888-storage or stop by the facility!","replyTime":"2024-03-07T14:54:00","review":"Since 2021 after Hurricane Ida my belongings have been stored in your facility. One of the most impressive characteristics of your company is the human connection. Especially, Ms. S as I so endearingly call her when speaking to my daughter after receiving a text reminding me of my payment.\nIn 2022 I returned to my hometown of Chicago due to my ailing father. Unfortunately, we lost him last September. Anyway, I kept the storage space in NOLA due to homelessness in Chicago. And if it wasn’t for Ms. Sharon’s weekly and monthly reminders that my sentimental values would be auctioned off my storage would be lost forever. She has no idea how she inspired me to hustle more and more to pay my storage bill even when there was no incoming funds and no one to borrow money from.\nYou have a gem in Ms. Sharon and I appreciate her patient virtue.  Thank you again Ms. S. Your popcorn is on the way. Blessings of abundance to her and the staff at Extra Storage on Norman Francis Blvd. in NOLA.\n\nGrateful patron\nKara Mills\nUnit #1352 or 1354\n????","source":"Google","submissionTime":"2024-03-06T00:00:00","userName":"Kara M."},{"reviewId":"d095779c-995e-4b63-b9e0-f388ff58b406","range":0,"rating":5,"reply":"Hi Jewel, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2024-03-06T09:11:00","review":"Extra space is a clean, secure and professionally ran organization.","source":"Google","submissionTime":"2024-03-05T00:00:00","userName":"Jewel S."},{"reviewId":"8c7fe037-a0ef-46ed-b46f-eaa55994fdac","range":0,"rating":5,"reply":"Hi Rex, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2024-02-28T11:34:00","review":"This is an excellent place to store your stuff! It was very convenient to my home and those operating it are both friendly and helpful. The security is amazing there. I had improperly locked my space and received a phone call the next morning to inform me of the fact.","source":"Google","submissionTime":"2024-02-28T00:00:00","userName":"Rex L."},{"reviewId":"cf94d716-a40c-4ce9-a1a9-e67cb214d040","range":0,"rating":5,"reply":"Hi Diane, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2024-02-26T12:08:00","review":"Great Service","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Diane J."},{"reviewId":"1740f514-f654-4ba6-b92e-f5b56550893b","range":0,"rating":5,"reply":"We think Greg is great too! Thanks for the positive review, Rhonda. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2024-02-24T14:53:00","review":"Greg was absolutely awesome!  He was very accommodating and worked extensively to ensure we had a unit that was in a geat location!","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"Rhonda W."},{"reviewId":"04710843-a43f-425b-80c2-9fa76fbff829","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jamaal. We are glad our manager was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2024-02-21T14:25:00","review":"Great customer service and even better prices !\nMrs Shuron  went above and beyond with assisting me with everything I needed.","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"jamaal i."},{"reviewId":"67cce334-37ba-42f6-892d-25db973984f5","range":0,"rating":5,"reply":"Hi Erica, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Greg! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-02-16T09:22:00","review":"Greg, like everyone who works here, is unbelievably amazing! Patient. Informative. And all around great guy. Been using this place for the past two years.","source":"Google","submissionTime":"2024-02-16T00:00:00","userName":"erica r."},{"reviewId":"c3390fe1-f402-455b-a68b-697b24775234","range":0,"rating":5,"reply":"Hi Tarsha, thanks so much for your review! We are thrilled to hear your experience with Ms. Shuron was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n\n","replyTime":"2024-02-15T08:40:00","review":"The Ms. Shuron makes it a point to know each person moving things into the facility. She makes sure the place is neat and clean (always smelling good). If there is any issues no matter how small she is on it. My use was supposed to be shorter than I expected. She helped me to navigate what space I needed once 2 to 3 weeks turned into 11 months. This place was definitely what I needed when I needed it. Ms. Shuron we need more people like you working in places like this. Thank You ??","source":"Google","submissionTime":"2024-02-15T00:00:00","userName":"Tarsha B."},{"reviewId":"2324f3d9-814b-4222-9035-c905cb71d85f","range":0,"rating":5,"reply":"Hi London, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shauron and Greg! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-02-06T14:01:00","review":"Shauron and Greg make an experience of coming to a storage unit actually enjoyable. They both are super friendly and always very helpful!","source":"Google","submissionTime":"2024-02-06T00:00:00","userName":"london m."},{"reviewId":"612c2dd5-1e3e-4a82-8c8e-2f21fb7da72b","range":0,"rating":5,"reply":"We think Shuron and Greg are great too! Thanks for the positive review, Nakima. Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2024-02-05T09:10:00","review":"Shuron and Greg are wonderful! They have a unit to fit everyone's needs. Clean, secure and accessible. Thank you","source":"Google","submissionTime":"2024-02-03T00:00:00","userName":"Nakima J."},{"reviewId":"5cff632a-f93c-4dbd-8ccc-f89c7df9624a","range":0,"rating":5,"reply":"Hi Ashley, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-05-26T09:05:00","review":"Wonderful place to store overflow and any other needs ?Great staff that are very helpful","source":"Google","submissionTime":"2024-01-28T00:00:00","userName":"Ashley"},{"reviewId":"55ce024a-c8ac-486a-8537-2322715ecb04","range":0,"rating":5,"reply":"Hi Pam, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shuron and Greg! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2024-01-29T10:22:00","review":"Shuron and Greg at Extra Space Storage at 1120 S. Norman C Francis Parkway in New Orleans are amazing! They are helpful, knowledgeable, friendly, great communicators and so fun to talk to!\nThe space is clean, well lit and well maintained. I recommend it.","source":"Google","submissionTime":"2024-01-28T00:00:00","userName":"Pam H."},{"reviewId":"b0f8a9f4-eb47-453d-86c0-44b55f7d20b4","range":0,"rating":5,"reply":"Hi Elvis, thank you for your review. We're glad Shuron is always helpful and knows the business. Please tell us if we can do anything else to help you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-01-24T16:16:00","review":"SHURON, SHE IS AWAYS HELPFUL SHE KNOWS THE BUSINESS .","source":"Google","submissionTime":"2024-01-24T00:00:00","userName":"Elvis M."},{"reviewId":"210c40a0-c60f-4282-b408-8133cd7140b5","range":0,"rating":5,"reply":"Hi Thomas, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2024-01-22T10:00:00","review":"Helpful. Thanks","source":"Google","submissionTime":"2024-01-22T00:00:00","userName":"Thomas G."},{"reviewId":"8cae42a1-982b-458e-bf07-2024edccb957","range":0,"rating":5,"reply":"Hi Nola's, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2024-01-20T10:52:00","review":"Easy moving in process. I just hate the mothball smell","source":"Google","submissionTime":"2024-01-20T00:00:00","userName":"Nola's W."},{"reviewId":"83bb86e2-866c-491c-8587-e3b6d3ebab88","range":0,"rating":5,"reply":"Mone', we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-01-20T11:48:00","review":"Simple to move into. Very nice and friendly staff. The unit was very clean. Great price.","source":"Google","submissionTime":"2024-01-20T00:00:00","userName":"Mone' S."},{"reviewId":"a679555d-d996-4e47-894b-6c7e1b4fb768","range":0,"rating":5,"reply":"Hi Mary, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Ms. Shuron! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-01-17T14:25:00","review":"Ms Shuron helped us move from one unit to another today. It was a seamless process, She is knowledgeable and extremely pleasant and went out of her way to move the process along. This facility in New Orleans is clean as a whistle and very secure. I never have a concern about safety when I need to visit our storage locker. I highly recommend using Extra Space Storage and Ms. Shuron.","source":"Google","submissionTime":"2024-01-17T00:00:00","userName":"Mary H."},{"reviewId":"66af2d8a-7e5f-443e-ace5-960ebcbfa7b3","range":0,"rating":5,"reply":"Hi Zion, thanks so much for your review! We are thrilled to hear your experience with Shuron was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-12-28T14:35:00","review":"Ms. Shuron was a great help during our visit at the Extra Space Storage. We were clearing out the remaining items in our storage unit and guided us quickly through the process.","source":"Google","submissionTime":"2023-12-28T00:00:00","userName":"Zion R."},{"reviewId":"65caf15b-7213-4346-8278-68ba956e20e4","range":0,"rating":5,"reply":"Hi Zoe, thanks so much for your review! We are thrilled to hear your experience with Shuron was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-12-28T14:35:00","review":"Very easy to access the storage units, dollys are always present to be used for transporting things. Shuron, was so helpful and kind when doing the move out process. I’m am so glad I decided to select extra space.","source":"Google","submissionTime":"2023-12-28T00:00:00","userName":"zoe M."},{"reviewId":"2da7bfd2-3ce3-4540-8742-9afadbe4ddb9","range":0,"rating":5,"reply":"Hi Eunice! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 827-0052 or stop by the facility! ","replyTime":"2023-12-16T14:14:00","review":"Very nice storage. The employees are great to work with. No problems.","source":"Google","submissionTime":"2023-12-16T00:00:00","userName":"EUNICE P."},{"reviewId":"d2a3aafd-d766-4478-b7f8-4e2ae8c8b183","range":0,"rating":5,"reply":"Hi Kaitlin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Greg! We are thrilled that we earned your recommendation.  \n","replyTime":"2023-12-13T11:40:00","review":"Everyone here is super friendly. Greg was very helpful! This is my second time using this storage facility and it’s always great. Will use again.","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"Kaitlin G."},{"reviewId":"00d56ec4-76a2-4292-b48f-8fadc96e55ea","range":0,"rating":5,"reply":"Hi Tynisha, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-12-12T09:21:00","review":"I have been a loyal customer since 2006. Extra Space Storage are the best!!","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Tynisha H."},{"reviewId":"ca3047e5-0370-4a39-8669-e19eff03dab3","range":0,"rating":5,"reply":"Hi Karen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-11-29T10:13:00","review":"Staff was very friendly and helpful..I would recommend this facility.. clean AMD safe","source":"Google","submissionTime":"2023-11-29T00:00:00","userName":"Karen V."},{"reviewId":"6c42e6b0-5f42-435b-8313-4089bcb20cbf","range":0,"rating":5,"reply":"Hi Ronald, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Greg and Shuron! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-22T10:11:00","review":"Greg and Shuron were terrific in setting up my account and access to  my unit.  I would recommend them to anyone.","source":"Google","submissionTime":"2023-11-22T00:00:00","userName":"Ronald S."},{"reviewId":"c4180d06-0cff-4258-ae10-cdeef37af6b2","range":0,"rating":5,"reply":"Hi A, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-11-15T09:09:00","review":"It was a pleasure","source":"Google","submissionTime":"2023-11-14T00:00:00","userName":"A R."},{"reviewId":"a83070f3-ec34-4a70-9304-5e13e4972a52","range":0,"rating":5,"reply":"Hi Harriett, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-11-10T13:03:00","review":"The young woman who helped me was filling in for someone on vacation so she explained that she was not totally familiar with where everything was, like to tool needed to to grind off my lock.  She was patient and helpful.  It was a pleasure to work with her. She cleaned up the mess from the  grinding immediately.  I am sorry I don't remember her name but she deserves many gold stars!","source":"Google","submissionTime":"2023-11-10T00:00:00","userName":"Harriett C."},{"reviewId":"1b6651a3-7570-41b8-bb4f-b9ffb10e14dc","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Harriet. We're committed to being your go-to stop for all your local storage needs! If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2023-11-10T09:41:00","review":"I was in need of storage area for a truck load that I either had to dump in the trash or bring back home. I did not want to do either so I asked if any storage was available for a short time. It was great and helpful.","source":"Google","submissionTime":"2023-11-09T00:00:00","userName":"Harriet W."},{"reviewId":"1c2df6ff-9f5e-4269-b13a-6297153c00cc","range":0,"rating":5,"reply":"Thank you for the excellent rating, Enola. We are glad Shuron was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-10-28T16:42:00","review":"Shuron has great customer service","source":"Google","submissionTime":"2023-10-28T00:00:00","userName":"Enola P."},{"reviewId":"d7560386-8955-4e3d-b1c7-50d5564e7a7e","range":0,"rating":5,"reply":"Wow, thank you for the 5-star rating Darline! We are grateful for customers like you. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2022-10-05T07:35:00","review":"Great service real fast","source":"Google","submissionTime":"2023-10-26T00:00:00","userName":"Darline R."},{"reviewId":"c44b36a7-ab70-455f-a062-08870de92a03","range":0,"rating":5,"reply":"Hi, Nan. We appreciate your positive review. Please call (504) 827-0052 if you have any questions.","replyTime":"2023-10-26T15:54:00","review":"Nice and friendly","source":"Google","submissionTime":"2023-10-26T00:00:00","userName":"Nan M."},{"reviewId":"f855d127-6090-4c10-b2d6-498214ba3e80","range":0,"rating":5,"reply":"Thank you for your kind words, Charlene. Security is our top priority and we appreciate that you have trusted us with your belongings! You can reach us at 888-storage  if you need anything.","replyTime":"2023-10-25T17:16:00","review":"It's public storage.  I pay.  My stuff is safe.  Win,  win.","source":"Google","submissionTime":"2023-10-25T00:00:00","userName":"Charlene H."},{"reviewId":"91e504be-44f0-47c1-a09e-d7f5e64ebd17","range":0,"rating":5,"reply":"Thank you for the excellent rating, Stacey. We are glad Shuron was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-10-16T14:51:00","review":"Shuron is the greatest!!! Best customer service ever!!","source":"Google","submissionTime":"2023-10-16T00:00:00","userName":"Stacey D."},{"reviewId":"1e853516-48fd-4342-91ea-715f1b5c056c","range":0,"rating":5,"reply":"Hi Isaiah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-10-10T11:13:00","review":"Very very professional","source":"Google","submissionTime":"2023-10-09T00:00:00","userName":"Isaiah B."},{"reviewId":"042eae97-a1f9-4168-8061-d1e8eb0c4b49","range":0,"rating":5,"reply":"Hi Kenitra, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-10-04T09:43:00","review":"Fast on time speede profession on task not at compliant","source":"Google","submissionTime":"2023-10-03T00:00:00","userName":"Kenitra S."},{"reviewId":"18be048c-877d-4047-b5dc-10102433ae8c","range":0,"rating":5,"reply":"Hi Jorge, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shuron! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-20T10:58:00","review":"Shuron the property manager is awesome.","source":"Google","submissionTime":"2023-09-20T00:00:00","userName":"Jorge P."},{"reviewId":"d1f8a377-1dcf-40c1-b3c3-96231f6f6c6e","range":0,"rating":5,"reply":"Thank you, Gregory. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-09-13T09:44:00","review":"The staff are very professional and personal to help with your needs.","source":"Google","submissionTime":"2023-09-12T00:00:00","userName":"Gregory J."},{"reviewId":"894b897c-d7f7-4f6d-bfbc-aec5c9ec1c91","range":0,"rating":5,"reply":"Thank you for the kind words, Ariana. We're glad Sharon was able to help answer all of your storage-related questions! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2023-08-24T12:27:00","review":"Shuron was extremely helpful when I needed my questions answered about moving out of my storage unit. I really appreciated the good service.","source":"Google","submissionTime":"2023-08-24T00:00:00","userName":"Ariana S."},{"reviewId":"ecb2b382-6c21-4bd9-b35d-962a56f3e039","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jayjay! Don't hesitate to reach out if you need anything!","replyTime":"2023-08-17T14:27:00","review":"No problems","source":"Google","submissionTime":"2023-08-16T00:00:00","userName":"Jayjay S."},{"reviewId":"7f0da401-2f65-465d-a90b-707b952f135a","range":0,"rating":5,"reply":"Hi Hannah, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sharon! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-08-15T14:57:00","review":"Ms. Sharon  Williams was very helpful and assisted with my refund. Great customer service!","source":"Google","submissionTime":"2023-08-15T00:00:00","userName":"hannah s."},{"reviewId":"971a0383-7caf-406a-8ba1-b3bf5a8e5f8b","range":0,"rating":5,"reply":"Hi Stephen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-08-15T14:54:00","review":"Excellent service","source":"Google","submissionTime":"2023-08-15T00:00:00","userName":"Stephen L."},{"reviewId":"4a4de84f-1d9e-491f-848a-a8f1d9e7a17d","range":0,"rating":5,"reply":"Thank you for being a loyal customer. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-08-11T16:17:00","review":"Friendly staff, clean. I’ve been a customer for a very long time.","source":"Google","submissionTime":"2023-08-11T00:00:00","userName":"J P."},{"reviewId":"6cc02ac7-9bd3-43ca-92de-c3ac57a54691","range":0,"rating":5,"reply":"Thanks for the awesome review, Merced! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're always here to help with any of your storage needs at 888-storage.","replyTime":"2023-08-10T16:34:00","review":"Amazing Customer Service! Extremely accommodating. Perfect location. Thank you all!","source":"Google","submissionTime":"2023-08-10T00:00:00","userName":"merced b."},{"reviewId":"31d7d408-8375-48af-96cb-6a49d5670987","range":0,"rating":5,"reply":"Hello, Layla. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-08-10T16:40:00","review":"I left my stuff here for the summer and the staff were very friendly and helpful!","source":"Google","submissionTime":"2023-08-10T00:00:00","userName":"Layla R."},{"reviewId":"9bfab7eb-89e8-41e4-a079-0d987529ad4f","range":0,"rating":5,"reply":"Hi Mark, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-08-09T11:02:00","review":"Great Storage space to use. The best experience we had moving our daughter in and out for school. Customer service that I’m used to 10 star rating","source":"Google","submissionTime":"2023-08-09T00:00:00","userName":"mark w."},{"reviewId":"6df4ca22-5a21-43bb-84f4-1b3f0b4f8c98","range":0,"rating":5,"reply":"Hi Elan, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shuron! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-08-05T10:42:00","review":"Ms. Shuron was extremely attentive. She was professional while being personable. Whenever I have storage needs, Extra Space Storage will be my go to.","source":"Google","submissionTime":"2023-08-04T00:00:00","userName":"Elan M."},{"reviewId":"50ad2cf2-88d9-49bf-878a-d8faedc880c4","range":0,"rating":5,"reply":"Hi Elizabeth, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shuronda! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-07-31T10:53:00","review":"Shuronda at Extra Space Storage was super helpful and easy to talk to. She answered all my questions about my storage unit and moving out. Extra storage was great for storing my cabinets during my renovation. The facility is clean and well maintained.","source":"Google","submissionTime":"2023-07-31T00:00:00","userName":"Elizabeth P."},{"reviewId":"96a0e83f-49a0-4dbd-8a22-dcb2232a89f7","range":0,"rating":5,"reply":"Hi Shelia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Terrell! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-07-28T10:49:00","review":"Terrell Davis the store manager was very helpful","source":"Google","submissionTime":"2023-07-28T00:00:00","userName":"Shelia R."},{"reviewId":"dc46581f-70ce-4220-9483-9989a0e2237e","range":0,"rating":5,"reply":"Thanks for recommending us, Schalana. We're committed to being your go-to stop for all your local storage needs! Feel free to stop by the office if you need anything! ","replyTime":"2023-07-19T15:53:00","review":"This is the best storage to do business with. They’re very helpful and professional. I highly recommend someone who is looking for a storage unit to go and check them out. Thank you all from helping us out.","source":"Google","submissionTime":"2023-07-19T00:00:00","userName":"schalana s."},{"reviewId":"47d23625-56e9-452f-8f00-c9cc6bfb3751","range":0,"rating":5,"reply":"We're happy you had a great experience, Shanika! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ","replyTime":"2023-05-31T04:31:00","review":"888- Storage is the number to call when in need of extra space!","source":"Google","submissionTime":"2023-07-09T00:00:00","userName":"Shanika B."},{"reviewId":"063fea6c-f29a-4b20-8f9c-49c4d1af973a","range":0,"rating":5,"reply":"Hi Sheila, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-06-27T15:22:00","review":"Using extra space storage has been a new experience for me, I recently moved from California and am renovating a home, that has taken way longer than I expected, but I feel confident and secure that my belongings are in good hands, I have not had any problems or issues as of yet.","source":"Google","submissionTime":"2023-06-27T00:00:00","userName":"sheila b."},{"reviewId":"c6fd908b-8435-4b3c-8f8f-2da52dfb220a","range":0,"rating":5,"reply":"Dean, we are so happy to hear that Shuron could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental.","replyTime":"2023-06-18T13:12:00","review":"After \"shopping around\" more than a dozen storage facilities in the area, Shuron & Extra Space Storage was the clear choice. First, the facility is well kept, the elevators are large and fast, ample parking and generally easy to find carts. But it's Shuron that really made the difference - she clearly explained things other facilities do not (such as price increases, the ability to use your own insurance policy etc). She has worked in the industry for almost 2 decades and is always on-premise. Two very enthusiastic thumbs up for Shuron and Extra Space Storage. (Note that each facility is different and has different pricing - Shuron is at 1120 S Norman C Fancis Farkway).","source":"Google","submissionTime":"2023-06-18T00:00:00","userName":"Dean R."},{"reviewId":"37126220-9fdc-40e8-bf3e-6d56f395ff8a","range":0,"rating":4,"reply":"Hi Rex, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shironda! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-06-16T10:11:00","review":"The facility is pretty nice, could use more carts and another loading dock. But the staff (Shironda and the younger gentleman with dreads) are simply the best. They are kind, diligent, and hard working. They are the best part of xtra space in my honest opinion.","source":"Google","submissionTime":"2023-06-16T00:00:00","userName":"Rex M."},{"reviewId":"6ed46e11-4b04-4d13-b4f5-ea15fbb3c0bb","range":0,"rating":5,"reply":"Thank you for the kind words, K. We're glad our team was able to help! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2023-06-16T15:50:00","review":"The folks at the front desk were very helpful in receiving a delivery for me by opening my storage unit and directing the delivery driver where to unload my shipment when I couldn't meet the driver right away. I so appreciate this extra customer service!","source":"Google","submissionTime":"2023-06-16T00:00:00","userName":"K H."},{"reviewId":"24bc0f44-7577-4470-978e-2df83f63652a","range":0,"rating":1,"reply":"We're sorry to hear this, Beau. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you? ","replyTime":"2023-05-31T10:13:00","review":"They keep raising the prices. They won’t let you use their dumpster. Employees are rude and not helpful. The location is good, but $400/mo for a 10x20 is ridiculous and there are cheaper options nearby.","source":"Google","submissionTime":"2023-05-31T00:00:00","userName":"Beau R."},{"reviewId":"6c13b884-d8f5-49d6-813c-a64aa9d5fd70","range":0,"rating":5,"reply":"Thank you for your review, Todd! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2023-04-27T09:29:00","review":"Very efficient online lease process, with friendly onsite service. Impressive security and cleanliness.","source":"Google","submissionTime":"2023-04-27T00:00:00","userName":"Todd H."},{"reviewId":"de7939e9-7fee-45ee-842d-86cb64516385","range":0,"rating":4,"reply":"Our team appreciates your rating, Edith. Thank you for being a loyal Extra Space Storage customer!","replyTime":"2022-06-27T15:55:00","review":"I tried every month's payment","source":"Google","submissionTime":"2023-04-08T00:00:00","userName":"Edith M."},{"reviewId":"ca1978c7-a453-4849-9568-8db74e43d68f","range":0,"rating":5,"reply":"Thank you for your feedback, Jerickbradstreet! Providing renters with clean and secure facilities is our top priority. We're glad our team is friendly. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-04-05T10:33:00","review":"Very safe atmosphere, very clean, and friendly staff!","source":"Google","submissionTime":"2023-04-05T00:00:00","userName":"Jerickbradstreet"},{"reviewId":"d92355cf-68dd-4e7d-8cf5-a9e7c5838ea4","range":0,"rating":1,"reply":"Mj, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-03-28T13:39:00","review":"The staff is non responsive and not interested in customers request or needs. Only there to take payments.\nI was there to move items into storage and looked on multiple floors and locations for a cart but could not find one with only one other . I went to office and inquired with staff if there was a cart available.  They looked at one another, looked at cameras and asked me did I search for one. When I told them I  did, they did not move from chairs or provide assistance. Received the same non response when other customers came in and mentioned it was hot inside storage area.\nToo high a price for poor service and conditons.","source":"Google","submissionTime":"2023-03-28T00:00:00","userName":"MJ M."},{"reviewId":"93e87869-eb6f-4219-b1f1-66ec141fea9b","range":0,"rating":5,"reply":"Hi Joseph, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-03-24T11:21:00","review":"Very clean facility, great customer service. Happy to have rented space here.","source":"Google","submissionTime":"2023-03-24T00:00:00","userName":"Joseph H."},{"reviewId":"883e37f8-dd10-42ce-92b0-18548236a719","range":0,"rating":5,"reply":"Hi Susan, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Let us know if you have questions at 888-storage.","replyTime":"2023-03-23T08:54:00","review":"Staff is professional, helpful and informative.\nSpace is clean","source":"Google","submissionTime":"2023-03-22T00:00:00","userName":"Susan M."},{"reviewId":"63d7e0c5-cd7d-41ef-8e7c-555229aee3c7","range":0,"rating":5,"reply":"Thank you for the kind words, Imani. We're glad Shuron has been friendly and as helpful as can be! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2023-03-16T18:49:00","review":"Shuron was very helpful and friendly. She let us know upfront what the best price was for the storage unit we needed. I highly recommend extra space storage for your storing needs!","source":"Google","submissionTime":"2023-03-16T00:00:00","userName":"Imani H."},{"reviewId":"d01fef3c-d4c8-4184-a02b-62600c776346","range":0,"rating":5,"reply":"Hello, Nadine. Thank you for the review. We're so glad Chris could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-03-09T16:48:00","review":"Chris and staff are very professional and courteous.","source":"Google","submissionTime":"2023-03-09T00:00:00","userName":"Nadine S."},{"reviewId":"f2c17ec7-2817-44ee-8482-19f7807ac2c6","range":0,"rating":5,"reply":"Hi Chadwick, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2021-11-20T05:04:00","review":"Storage please is very clean very friends there any service I  will come back again????????????????????","source":"Google","submissionTime":"2023-03-01T00:00:00","userName":"Chadwick J."},{"reviewId":"d41986bd-336f-435c-a363-920bf66bed3b","range":0,"rating":5,"reply":"Hi Torre', Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Terrell! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-02-25T12:36:00","review":"Terrell was super nice and super helpful!! My experience was amazing! This is a fantastic place to store your things, you will get the best treatment!","source":"Google","submissionTime":"2023-02-25T00:00:00","userName":"Torre' M."},{"reviewId":"a50fef7c-899c-43ae-8e25-051607e4fc66","range":0,"rating":4,"reply":"Thank you, Heather! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! We're glad our team is very helpful. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-02-23T10:22:00","review":"Very clean and organized. Staff is very helpful. My only complaint was that the price kept going up.","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Heather K."},{"reviewId":"c45d9d64-5b51-4c08-8ac1-b08cf4e460d7","range":0,"rating":1,"reply":"Hi Mike, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. It is in the lease and a post card is mailed to the address on file 30 days prior to the new rate going into effect. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you? \n","replyTime":"2023-02-23T13:15:00","review":"After the first three months, they jacked my rate up from$130 to $211.  While I'm sure it was somewhere in the fine print, I didn't see it and just generally think it's a pretty dirty thing to do.","source":"Google","submissionTime":"2023-02-23T00:00:00","userName":"Mike R."},{"reviewId":"6da02363-eea8-472d-a304-aa22f8700b4b","range":0,"rating":5,"reply":"Thank you for your kind words, Veronica. Security is our top priority and we appreciate that you have trusted us with your belongings! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-02-08T15:05:00","review":"Easy to get in & out, always clean & secure. I feel safe there & love the “extra space” for my too many) things.","source":"Google","submissionTime":"2023-02-08T00:00:00","userName":"Veronica Y."},{"reviewId":"119365e8-997c-4a74-b85b-b49540a60707","range":0,"rating":5,"reply":"Hi Fran, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!\n","replyTime":"2023-02-04T11:53:00","review":"Everyone was extremely pleasant and helpful. Going above and beyond to show me the different size units.","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Fran C."},{"reviewId":"80f268ec-fcfa-4021-9edd-c6a1a8993029","range":0,"rating":4,"reply":"Hi Peppa, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-02-04T12:12:00","review":"Clean storage, friendly staff but the carts are limited I think there’s only 3 or four cart for the entire facility.\n\nI would give 5 stars but the loading dock is block almost every time I have to load heavy items.\n\nOther users of the facility park in the loading dock either blocking it or just parked to run up to get one small item.\n\nThere’s no signs say don’t block loading unless loading so I guesss the special think it’s a parking spot when there spots closer to the ramp out the way .","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Peppa M."},{"reviewId":"6557bec8-0e12-42d8-a5d6-a47724fc5fb8","range":0,"rating":1,"reply":"Hi Mike, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at  888-storage.","replyTime":"2023-02-05T07:31:00","review":"Looking bad so far. The code does not work and nobody is responding to emergency messages.","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"Mike M."},{"reviewId":"16823715-fc0a-439e-aecd-9a6ae24de303","range":0,"rating":2,"reply":"Your feedback is very important to our team, Andy. We're sorry to hear you're unhappy with your experience and rental rate. The value of our units changes from month to month based on market values. Our system assesses rates to see if customers are at or close to market value on their units. Occasionally after this process, customers will get a rate increase to bring them closer to market value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage ","replyTime":"2023-02-01T11:52:00","review":"The space itself is fine but they did the usual bait and switch and got me to get in for a $168 a month and 2 months later raised my rent to $225. This is after I'm already moved in and really have no chance to get out anytime quickly. So, as soon as I have an opportunity to get out of this space I will. Just because they're downright dishonest.","source":"Google","submissionTime":"2023-02-01T00:00:00","userName":"Andy C."},{"reviewId":"5b8c57c1-6b8c-4dfc-9947-4ef1378c1fe5","range":0,"rating":5,"reply":"Hi Nola, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-01-25T07:39:00","review":"This place is really clean and the location is unbeatable. The Extra Space on Tchopitoulas is also really nice.","source":"Google","submissionTime":"2023-01-24T00:00:00","userName":"Nola F."},{"reviewId":"890d9dfd-f25e-4056-8352-8d50d148a6e8","range":0,"rating":5,"reply":"Thank you for the excellent rating, Belva. We are glad Terrell was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-01-21T08:05:00","review":"Terrell at the New Orleans location is very helpful. He is a true meaning of what customer service means.","source":"Google","submissionTime":"2023-01-21T00:00:00","userName":"Belva M."},{"reviewId":"fe678c45-969b-44ec-abd8-93f6c0c1974b","range":0,"rating":5,"reply":"Hi Joyce, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-03T10:33:00","review":"Maintains a clean space, efficient staff -","source":"Google","submissionTime":"2023-01-03T00:00:00","userName":"Joyce G."},{"reviewId":"5abfdee1-3cc7-4d39-acdd-d0f4a430c781","range":0,"rating":5,"reply":"Hi Javon, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sharon! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-12-10T12:15:00","review":"Sharon was awesome today. From the time I walked in she greeted me and was very eager to assist. Provided me all the options to help me pick the best storage. Will be back for storage for my daughter dorm every year!!! Less than a minute from Xavier University.","source":"Google","submissionTime":"2022-12-10T00:00:00","userName":"JaVon H."},{"reviewId":"8a81712f-2dd9-47ed-a8ea-08685802e358","range":0,"rating":2,"reply":"We're sorry to hear you experienced this issue, Hervin. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. We offer push carts that may be used free of charge on a first-come, first-serve basis. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (504) 827-0052, and they will be happy to assist you. ","replyTime":"2022-12-03T09:08:00","review":"Never enough carts. Security not a priority. What is supposed to be a locked door was left wide open for the 45 minutes we were there. Dangerous situation.","source":"Google","submissionTime":"2022-12-02T00:00:00","userName":"Hervin G."},{"reviewId":"c011e2ba-8a33-48e4-9253-bfffcb6cc369","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Vivian! We are so glad Shuron could meet your storage needs. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. ","replyTime":"2022-10-26T15:43:00","review":"Shuron made my complicated process easy as pie…. No regrets made!!! Definitely recommend this place…","source":"Google","submissionTime":"2022-10-26T00:00:00","userName":"Vivian B."},{"reviewId":"1f639858-8c93-4d86-b444-772f78266f0c","range":0,"rating":5,"reply":"Thank you for the kind words, Dionne. We're glad Mrs. Shuron was able to help! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2022-10-14T13:10:00","review":"Great staff. Mrs. Shuron is always very helpful.","source":"Google","submissionTime":"2022-10-14T00:00:00","userName":"Dionne B."},{"reviewId":"99ad2fc5-9e68-44b9-a549-f0ff50f25261","range":0,"rating":5,"reply":"Wow, thank you for the 5-star rating Darline! We are grateful for customers like you. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-06-12T10:14:00","review":"Great service real fast","source":"Google","submissionTime":"2022-10-04T00:00:00","userName":"Darline R."},{"reviewId":"f65ae360-3b16-46b1-b98b-9e2faf21ba71","range":0,"rating":5,"reply":"Hi Tyjae!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 827-0052 or stop by the facility! ","replyTime":"2022-09-09T10:16:00","review":"Great service always.","source":"Google","submissionTime":"2022-09-09T00:00:00","userName":"Tyjae J."},{"reviewId":"dcabc896-68a7-426d-994e-8913450eac37","range":0,"rating":5,"reply":"Thanks for the awesome review, Aniya! We know our customers value clean facilities and helpful staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (504) 827-0052 if you need anything.","replyTime":"2022-09-07T11:19:00","review":"Very nice and clean storage. The workers are super helpful and nice.","source":"Google","submissionTime":"2022-09-06T00:00:00","userName":"Aniya W."},{"reviewId":"2034f8da-00c9-49c0-b168-4f2891f83f31","range":0,"rating":1,"reply":"Hi Michelle, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you? ","replyTime":"2022-08-18T17:02:00","review":"Been with this location for over 3 years. Not by choice. After the accident in 2020 they moved my unit, I never received photos of the new unit. I started by paying around $115 a month for a 5x10. It went up and up. Paying $175 now, I saw the next bill was coming for $200. Moving out ASAP.","source":"Google","submissionTime":"2022-09-03T00:00:00","userName":"Michelle B."},{"reviewId":"8705ead6-0399-4290-87fa-cc350b395f7c","range":0,"rating":5,"reply":"Thank you for the review, Rex! We pride ourselves on having a friendly, accommodating staff and are so happy Sharon and Terrell were able to assist you! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2022-08-27T13:45:00","review":"Sharon & Terrell are great they need a raise, for all of the stuff they deal with on a daily basis. Two of the best employees.","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"rex p."},{"reviewId":"97bf1b61-c2b3-4143-9aba-d6800d2b870a","range":0,"rating":5,"reply":"Hi Latoya, thank you for your review. We're glad our employee was very professional and pleasant. We appreciate you recommending us to your friends and family. Please stop by the office or give us a call at 888-STORAGE.  \n","replyTime":"2022-08-27T16:38:00","review":"Customer service was very professional and pleasant will recommend to family and friends services was fast and friendly very informative","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"latoya f."},{"reviewId":"04695c1e-59e5-4a59-b428-08261fd6d155","range":0,"rating":5,"reply":"Hi Kyle, thank you for your review. We're glad Terrell did an excellent job of explaining your options and searching for the perfect unit. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-08-26T11:35:00","review":"Terrell did an excellent job of explaining my options and searching for the perfect unit.  Plus, he was very nice to work with.","source":"Google","submissionTime":"2022-08-25T00:00:00","userName":"kyle r."},{"reviewId":"35010366-51f7-479d-9a8e-38c5e41f93b8","range":0,"rating":5,"reply":"Thanks for the awesome review, Meghan! We know our customers value clean facilities and helpful staff so we do our best to provide that! We are glad Sharon hit the mark for you. Don't hesitate to stop by the office or contact us at (504) 827-0052 if you need anything.","replyTime":"2022-08-20T12:56:00","review":"Reasonable rates, clean facilities, and Shuron (manager) is great. Definitely recommend.","source":"Google","submissionTime":"2022-08-20T00:00:00","userName":"Meghan H."},{"reviewId":"f9621cf6-393b-47c8-a7af-67bc5563d53d","range":0,"rating":5,"reply":"Thank you for your review, Hurricane! Providing renters with clean, accessible facilities with efficient staff is our top priority. We're glad we were able to meet your storage needs and that Sharun was great to work with. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-08-21T10:01:00","review":"This facility is first rate. Spotlessly clean, easy to access, wonderful employees who made both check-in and check-out painless and efficient. I have had horrible experiences with other storage facilities - this one was NOTHING like those. I highly recommend Sharun and her team.","source":"Google","submissionTime":"2022-08-20T00:00:00","userName":"Hurricane D."},{"reviewId":"51c72b00-de35-499f-9051-ec7680def2fb","range":0,"rating":3,"reply":"Hi Michelle, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you? ","replyTime":"2022-08-18T17:02:00","review":"Been with this location for over 3 years. Not by choice. After the accident in 2020 they moved my unit, I never received photos of the new unit. I started by paying around $115 a month for a 5x10. It went up and up. Paying $175 now, I saw the next bill was coming for $200. I called and asked why they are constantly increasing my rate since I’ve been a loyal customer. I pretty much got a shrug and that they’d delay the increase. I’ll be closing my account. Clean facility and usually friendly people, but not very helpful.","source":"Google","submissionTime":"2022-08-18T00:00:00","userName":"Michelle B."},{"reviewId":"4ab6851f-1628-4db0-a224-c64b1dabb8af","range":0,"rating":5,"reply":"Thank you for the kind words, Come. We're glad Shuron was able to help! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2022-08-13T13:59:00","review":"Shuron was so helpful im a repeat customer and she got me in and out so fast great price too ty!","source":"Google","submissionTime":"2022-08-13T00:00:00","userName":"Come I."},{"reviewId":"d9e34152-33e2-4202-ad8f-5cc7dff9811e","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Cynthia! We are so glad Shuron could meet your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.  ","replyTime":"2022-07-27T16:51:00","review":"Love Shuron, you can see she loves her job,  she takes care of everyone who walks through the door.","source":"Google","submissionTime":"2022-07-27T00:00:00","userName":"cynthia a."},{"reviewId":"b23373b4-fd78-4cf1-a926-0a5c87644bfb","range":0,"rating":5,"reply":"Hi Angela!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (504) 827-0052 or stop by the facility! ","replyTime":"2022-07-27T09:54:00","review":"I love it","source":"Google","submissionTime":"2022-07-26T00:00:00","userName":"Angela D."},{"reviewId":"84602522-c1ee-4c3b-8ba8-0df0b6eb0469","range":0,"rating":5,"reply":"Thank you for the excellent rating, Adreial. We are glad Sharon and Terrell were able to provide exceptional customer service as quickly as possible. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-07-26T13:48:00","review":"Very Friendly staff, quick and efficient. Everything went perfectly. Sharon and Terrell were wonderful","source":"Google","submissionTime":"2022-07-25T00:00:00","userName":"Adreial B."},{"reviewId":"463cd80a-e8f5-4c78-b5ed-322d546c210e","range":0,"rating":5,"reply":"Hello, Sara. Thank you for the 5-star review! We're so happy we could help. Please call (504) 827-0052 if you need anything!","replyTime":"2022-07-22T18:56:00","review":"She was very helpful showed us the space and assist us to do everything and talk to us about the space she was very helpful","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"Sara B."},{"reviewId":"8e42dd45-fc17-4667-8523-43c88a63285b","range":0,"rating":1,"reply":"Hi Linkinc, we really appreciate you taking the time to leave a review. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. If there is anything we can do for you in the meantime, we are here to help and can be reached at (504) 827-0052.\n\n","replyTime":"2022-06-07T12:21:00","review":"Avoid it at all cost. There is only one loading area. You can wait for hours to take your turn. Not only that, but the pedestrian ramp, which could be used as another means of loading and unloading, is blocked when a truck is parked at the only dock area. It's crazy.","source":"Google","submissionTime":"2022-06-07T00:00:00","userName":"Linkinc L."},{"reviewId":"dc00b2d2-747c-4a32-a021-2ec70fbc3808","range":0,"rating":5,"reply":"Hi Charlotte, thank you for your review. We're glad our team is always pleasant. Stop by our office if you need anything in the future! ","replyTime":"2022-05-22T09:51:00","review":"Always Pleasant","source":"Google","submissionTime":"2022-05-21T00:00:00","userName":"Charlotte W."},{"reviewId":"e57b1510-8bcf-4ea5-8e2c-f3206c45fa83","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Alexus! We're so happy to hear our staff was able to make your rental process very easy! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-04-22T13:09:00","review":"Amazing experience, I'm a college student that's just packing up for the summer but they made the process so easy and fast. Definitely will be using them for the remainder of my college years. Plus their storage space is really big compared to other storage places I've been to.","source":"Google","submissionTime":"2022-04-22T00:00:00","userName":"Alexus A."},{"reviewId":"a4ac5b3c-d0d4-4133-99f7-21d200d0a03a","range":0,"rating":5,"reply":"Thanks for the positive review, Mallblitzem! We are glad you had a great experience with Shuron. Don't hesitate to reach out to us at 888-storage if you need anything!?  ","replyTime":"2022-04-05T13:31:00","review":"Shuron is awesome and she works head.","source":"Google","submissionTime":"2022-04-05T00:00:00","userName":"Mallblitzem 8."},{"reviewId":"4a94ea97-6409-43cd-bfc2-fb4c03176d48","range":0,"rating":5,"reply":"Thanks for the kind words, Call Her! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Keidra was able to provide that for you! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n","replyTime":"2022-03-29T10:42:00","review":"I was a little aggravated when i arrived at this storage thats only because moving is aggravating but when i walked in the facility \"KEIDRA\" was very welcoming in assisting me to find the right storage to fit my needs she explained the lease by reading  it making sure i understood all the fine \"PRINT\" the facility is well kept and clean thank you so much KEIDRA for your help most of all your KINDNESS","source":"Google","submissionTime":"2022-03-29T00:00:00","userName":"Call h."},{"reviewId":"09ecd68d-6536-4ab7-bd8d-386f8403a521","range":0,"rating":3,"reply":"Thank you for choosing Extra Space Storage, Gumbogirl ;! We want to thank you for taking the time to provide your feedback. Your suggestions will be reviewed internally so we can work on improving your experience! Give us a call at (504) 827-0052 if you need anything in the meantime.","replyTime":"2022-03-19T09:39:00","review":"The extra space storage is a nice little place you just got to be cautious when you pulling in and out of the driveway you think they would put the driveway a little further over because you have a lot of traffic that is turning coming down over this miniature bridge in a little bit hard to see when you coming out dealing with the traffic that's only reason why I gave it three stars","source":"Google","submissionTime":"2022-03-19T00:00:00","userName":"Gumbogirl ;."},{"reviewId":"edb006fb-cd18-4a02-885f-cd7433e93dd9","range":0,"rating":4,"reply":"Thanks for sharing your positive experience, Zixiox. We're committed to being your go-to stop for all your local storage needs! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-12-01T10:18:00","review":"Love the service there","source":"Google","submissionTime":"2021-12-01T00:00:00","userName":"Zixiox"},{"reviewId":"c80a0c28-075b-4095-a1fb-d106e3e38b71","range":0,"rating":5,"reply":"We are happy to hear this! Thank you for the 5 stars.","replyTime":"2021-11-19T13:32:00","review":"Very helpful. Thanks","source":"Google","submissionTime":"2021-11-16T00:00:00","userName":"Me H."},{"reviewId":"9794d6b0-d1f9-467e-b034-8a3b85b467e0","range":0,"rating":5,"reply":"Thank you for the kind words, Franziska! We're committed to providing excellent customer service. If you need anything in the future, feel free to stop by or call us at 888-storage!\n","replyTime":"2021-11-09T16:46:00","review":"Property manager gave great customer service.","source":"Google","submissionTime":"2021-11-08T00:00:00","userName":"Franziska W."},{"reviewId":"6baa48f8-4f6b-4128-ac11-358e4e16625d","range":0,"rating":5,"reply":"Thank you for the review, George! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-10-22T09:05:00","review":"Great service.","source":"Google","submissionTime":"2021-10-22T00:00:00","userName":"George F."},{"reviewId":"e6224b83-820c-484a-a3bb-d058e3d01fea","range":0,"rating":3,"reply":"Hi Athena, thank you for taking the time to share your feedback. We know that providing customers with convenient, secure and professional storage at an affordable price is important, especially following the impact of Hurricane Ida. We would like to speak with you about your rental in more detail. Please give us a call at 888-storage.","replyTime":"2021-09-29T15:05:00","review":"The increase (almost double) price of the rentals is borderlines insane. Yes, we were told ahead about the coming increase, but now one expected quite so much.  Also, after  hurricane Ida, no one was able to access their units for several long days. We've gotten no pro-rate, or and discount. I guess they think we're due nothing because our belongings were inside the unit all the time, but the agreement and purpose,and expense on our wallets, entitled us to have access TO the unit....i.e. for storage, etc.","source":"Google","submissionTime":"2021-09-29T00:00:00","userName":"Athena S."},{"reviewId":"567206c7-c630-410b-b15d-6b430d3e4c78","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Shuron was AMAZING. We had a strenuous moving process and she made everything better. 10/10.","source":"Google","submissionTime":"2021-08-18T00:00:00","userName":"Kirsten M."},{"reviewId":"3e26fa9a-deb4-4772-93d0-73a93379f4b9","range":0,"rating":5,"reply":"We appreciate the review and feedback on Shuron, Keri. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2021-09-06T14:51:00","review":"This is my second storage space at a different location!! Everyone is so nice! If you need storage in Mid-city, go see Shuron! She is wonderful and so helpful!","source":"Google","submissionTime":"2021-08-11T00:00:00","userName":"Keri W."},{"reviewId":"65302989-0019-4b5b-b03d-d4af4d471d2b","range":0,"rating":5,"reply":"Hi Karren, thanks so much for the 5-star review and recommendation! We are so happy to hear that your experience with Ms. Shaunda was positive and that she assisted you with your storage needs. Customer service and keeping our facilities clean and secure is our top priority. Reach out if you ever need anything, please. ","replyTime":"2021-08-27T12:42:00","review":"I recently visited this location and I was welcomed by Ms.Shaunda, the friendly manager. Who is extremely informative and helpful! The overall environment is neat and clean. The storage unit suggestions on the website were accurate for my needs. The location is awesome and secure. I highly recommend this location for your storage needs!","source":"Google","submissionTime":"2021-08-01T00:00:00","userName":"Karren J."},{"reviewId":"5978635d-182f-458b-8c3f-8adbb30df195","range":0,"rating":5,"reply":"Hi Iyana, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive!\r\n","replyTime":"2021-07-28T13:07:00","review":"Clean and smooth process.","source":"Google","submissionTime":"2021-07-28T00:00:00","userName":"Iyana H."},{"reviewId":"de8f5c4f-b97e-4d08-8ab6-f6cd350e4a60","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Wonderful experience. Super clean. Easy access. Always felt safe and possessions secure.  Kind and attentive staff.\n\nI look forward to the next storage challenge because I know Extra Space Storage will have my needs covered.","source":"Google","submissionTime":"2021-07-28T00:00:00","userName":"Janet M."},{"reviewId":"6cb7607a-5c62-445f-8577-042cdc6485a3","range":0,"rating":5,"reply":"Hi Hunter, thank you for the 5-star review! We are happy to hear things are going well. ","replyTime":"2021-08-23T10:04:00","review":"Very nice clean facility.","source":"Google","submissionTime":"2021-07-28T00:00:00","userName":"Hunter A."},{"reviewId":"d034e924-f9cd-4b90-af81-546d53ce0f7a","range":0,"rating":5,"reply":"Thanks for the positive review, Jonathan! We are glad you had a great experience with Shauron. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2021-03-27T15:11:00","review":"Extra Space Storage is awesome ! Shuron Williams gives great service ! Thank you ! ????","source":"Google","submissionTime":"2021-07-21T00:00:00","userName":"Jonathan F."},{"reviewId":"b64d80e5-494c-4699-8207-39b0322ec60c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I really like the lady Ms. Shuron at the Washington location","source":"Google","submissionTime":"2021-07-21T00:00:00","userName":"Schanell B."},{"reviewId":"6a2686fd-307e-4220-b398-0cde18331158","range":0,"rating":5,"reply":"Thank you for your feedback, Ned! Providing renters with clean and secure facilities is our top priority. We're glad Shuron was able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-06-16T13:59:00","review":"Very efficient, clean, well run, safe storage location. Shuron was very helpful & easy to work with.","source":"Google","submissionTime":"2021-06-16T00:00:00","userName":"Ned B."},{"reviewId":"abee84cd-b65b-4744-84e9-5ed4916fd432","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Shuron and Terrell were excellent and super helpful. Great, climate controlled facility. Highly recommended!","source":"Google","submissionTime":"2021-06-11T00:00:00","userName":"Omar E."},{"reviewId":"cfba26f8-3782-41e2-9616-27bfd78365ae","range":0,"rating":5,"reply":"Thank you, Christian. We're thrilled you had a positive experience renting online! If there is something we can do to help, please give us a call or email customerservice@extraspace.com!","replyTime":"2021-05-30T14:55:00","review":"The website was super easy to navigate and understand. Especially when it came to figuring out the size unit that I might need. The person working in the store was friendly and answered all questions that I had.","source":"Google","submissionTime":"2021-05-24T00:00:00","userName":"Christian C."},{"reviewId":"82e048ca-b737-4539-a36e-436730ca6f55","range":0,"rating":5,"reply":"Hi Nicole, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Shuron reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-05-22T08:31:00","review":"Shuron was an absolute delight to work with. She solved all our storage issues and was extremely patient. Also, the building was clean and well kept.","source":"Google","submissionTime":"2021-05-18T00:00:00","userName":"Nicole M."},{"reviewId":"f326424f-4e1c-4b1f-ac15-a5a9de67bb32","range":0,"rating":5,"reply":"Hi, Nuela. Thank you for your positive review! It's wonderful to hear that Ms. Shuron was able to assist! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-05-09T15:17:00","review":"Excellent customer service from Ms. Shuron Williams!","source":"Google","submissionTime":"2021-05-07T00:00:00","userName":"Nuela F."},{"reviewId":"c70a2da0-2172-48ff-9e40-5bc427e8228a","range":0,"rating":5,"reply":"Your rating means so much to us, Zari! Thank you for choosing Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-05-03T13:10:00","review":"Very friendly and fast","source":"Google","submissionTime":"2021-04-30T00:00:00","userName":"Zari J."},{"reviewId":"0928c949-8ede-41dd-901b-e723f66833dd","range":0,"rating":5,"reply":"Thank you for the kind words, Shannon! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-04-29T15:26:00","review":"The customer service here was excellent! I am so happy I put my trust in this facility to house my belongings for the summer!","source":"Google","submissionTime":"2021-04-28T00:00:00","userName":"Shannon M."},{"reviewId":"d6ddc106-8f11-40af-aa54-9451d936fab2","range":0,"rating":5,"reply":"Thank you for the feedback, Saint. We're thrilled you had a positive experience, Terrell! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-04-26T18:42:00","review":"Terrell was very friendly & informative as we discussed space options.","source":"Google","submissionTime":"2021-04-24T00:00:00","userName":"Saint B."},{"reviewId":"3beed4ac-b702-40ff-a644-93d191fb11ec","range":0,"rating":5,"reply":"Hi Tanya, thank you for the recommendation. We're glad Terrell is the most helpful, informed person, and made your rental experience quick. Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-04-24T16:05:00","review":"Terrell is the most helpful and informed person on earth. He made my rental experience quick, easy, affordable and painless. Thank you Terrell and Extra Space.","source":"Google","submissionTime":"2021-04-22T00:00:00","userName":"Tanya S."},{"reviewId":"49a744aa-d88e-4177-aa0f-69f9ac457edf","range":0,"rating":4,"reply":"Thank you for leaving us a rating, Melvin. We'd love to hear how we could earn 5 stars from you. If there's something that we can do to improve your experience, please feel free to give us a call at (504) 827-0052.\r\n","replyTime":"2021-04-22T15:24:00","review":"They ok ... Bad location is all","source":"Google","submissionTime":"2021-04-18T00:00:00","userName":"Melvin H."},{"reviewId":"da681843-98d3-4635-ab11-3bd2e7d82ce0","range":0,"rating":5,"reply":"Thank you for the kind words, Tracy. We're glad Shaunda helped you with your lost keys and getting your daughter into your unit as you were out sick. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.\n","replyTime":"2021-04-21T16:47:00","review":"The manager Shaunda at Washington Ave. New Orleans was wonderful - she helped me with my lost keys and getting my daughter into my unit as I was out sick. Great staff. Extra storage did raise my rent from $63 to $88 after 6 months, so I will be using only private family owned storage from now on as the chain storage places seem to raise rent. I have another storage unit owned by a family for 6 years and never once did they raise the rent. So the staff was great period. 5 stars for the staff only. Also it’s so dark in there, it’s a little scary. And all the hallways look the same so we got turned around inside a lot - be nice if they color coded each hallway with a stripe or something to help find your way.","source":"Google","submissionTime":"2021-04-17T00:00:00","userName":"Tracy D."},{"reviewId":"31dc9803-87e6-4162-9315-a03521a65af9","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Shuron and Terrell have been very pleasant and helpful since I’ve had my storage! I didn’t realize i needed to give a 30day notice and actually moved into my new place + closed out my storage. While at the office, i mentioned that i was moving today and  offered to refund me, as had just paid and won’t be there any longer! I really appreciate that! Thank you all so much for great customer service and ensuring my belongings were safe at Extra Space Storage! You all be safe.","source":"Google","submissionTime":"2021-04-16T00:00:00","userName":"Tessina W."},{"reviewId":"92b7cf31-9ad0-4b20-bbce-0f6a7b14d634","range":0,"rating":5,"reply":"Thanks for the awesome review, Athena! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're committed to being your go-to stop for all your local storage needs! Don't hesitate to stop by the office or contact us at (504) 827-0052 if you need anything.","replyTime":"2021-04-12T14:57:00","review":"The place is nice,clean,and quiet,with easy access to the units. The employees are friendly and efficient,too. It was also easy to attain a unit,and I was very pleased by the quickness and urgency in which I was able to move in. I highly recommend Extra Space Storage Units.","source":"Google","submissionTime":"2021-04-13T00:00:00","userName":"Athena S."},{"reviewId":"0f0d9811-a567-4e02-90a0-87a2428ea38e","range":0,"rating":5,"reply":"Hi Jodi, thank you for your review. We're glad our team was pleasant. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-04-17T09:23:00","review":"Working with Extra Space Storage is genuinely pleasant. Thanks, y'all!","source":"Google","submissionTime":"2021-04-12T00:00:00","userName":"Jodi L."},{"reviewId":"2f828449-b16a-41dd-b8eb-a3aef5c29526","range":0,"rating":4,"reply":"Thanks for the awesome review, Athena! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're committed to being your go-to stop for all your local storage needs! Don't hesitate to stop by the office or contact us at (504) 827-0052 if you need anything.","replyTime":"2021-04-12T14:57:00","review":"The place is nice and quiet,with easy access to the units. It was easy to attain a unit,and I was very pleased by the quickness and urgency in which I was able to move in. The only problem I have had was my first day looking for my unit. There are so many units at this facility,that it took FOREVER for me to find mine. Once I finally did, I was surprised and pleased,and my annoyances faded.??","source":"Google","submissionTime":"2021-04-06T00:00:00","userName":"Athena S."},{"reviewId":"ecba1b83-44fd-4b47-afb8-aac76aa0da46","range":0,"rating":5,"reply":"Thank you for the excellent rating, Kaite! We're happy Terrell and Shuron were able to provide a smooth rental experience. If you ever need anything, feel free to stop by!","replyTime":"2021-03-20T15:25:00","review":"Terrell and shuron were great! Quick, easy and professional service.","source":"Google","submissionTime":"2021-03-20T00:00:00","userName":"Kaite G."},{"reviewId":"1f75bbd0-aac6-4d2a-9ed0-ce0b82757b11","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Natashia! We're so happy to hear our manager was able to make your rental process hassle-free! Give us a call at (504) 827-0052 if you need any future assistance.","replyTime":"2021-03-13T14:03:00","review":"I went online and Reserve My Storage It was so fast and Easy To do.No Hassle At all.I went and seen my Storage Very Clean and they give you a lock and key Prices are very Reasonable.I would Recommend Anyone!","source":"Google","submissionTime":"2021-03-08T00:00:00","userName":"NATASHIA"},{"reviewId":"22e70b04-f5de-497f-a331-21cae7db8c60","range":0,"rating":5,"reply":"Hi Cecilia, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Feel free to reach out at any time at 888-storage.","replyTime":"2021-02-23T13:59:00","review":"first off, the facility is spotless.  the staff are amazingly polite and helpful and i couldn’t be more pleased with the whole experience","source":"Google","submissionTime":"2021-02-22T00:00:00","userName":"cecilia m."},{"reviewId":"0da1a24a-4f12-4845-b30d-af1d02380b04","range":0,"rating":5,"reply":"Thank you so much for your kind words, Christopher. We really appreciate you taking the time to share your experience with us. Stop by the office if you need anything. \n","replyTime":"2021-01-19T12:06:00","review":"Staff,the best.good experience.","source":"Google","submissionTime":"2021-01-19T00:00:00","userName":"Christopher p."},{"reviewId":"a83fcdd9-830f-4fd0-83bc-109dea2107b9","range":0,"rating":5,"reply":"Hi Sandra, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience with Ariella. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-12-31T12:35:00","review":"As a customer of Extra Space Storage, I want to compliment Ariella, the company agent who helped me with my transaction today. She was extremely helpful and professional throughout. She is a real credit to the Extra Space Storage Company.","source":"Google","submissionTime":"2020-12-31T00:00:00","userName":"Sandra T."},{"reviewId":"37049dc7-a9c7-4b7b-85dd-0ea070271aa6","range":0,"rating":5,"reply":"Hi Shanika, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad our team was very helpful! Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2020-12-29T10:06:00","review":"Very nice and clean. The staff was amazing and very helpful!","source":"Google","submissionTime":"2020-12-28T00:00:00","userName":"Shanika V."},{"reviewId":"975f448e-29f9-4843-8da6-2b55b924bd86","range":0,"rating":4,"reply":"Hi Janice, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-12-22T09:21:00","review":"Clean,nice facility.","source":"Google","submissionTime":"2020-12-21T00:00:00","userName":"Janice M."},{"reviewId":"a342254e-33c6-4e4e-a057-6a4ded369d6c","range":0,"rating":5,"reply":"Thank you Rosalind! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-12-01T14:06:00","review":"It's clean and accessible organized. Customer service is great.","source":"Google","submissionTime":"2020-11-30T00:00:00","userName":"Rosalind B."},{"reviewId":"b161457d-f302-4ec8-8f9d-50a2cb2dc25f","range":0,"rating":5,"reply":"Hi Southern, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything. \n","replyTime":"2020-10-22T08:27:00","review":"Excellent friendly and caring team!","source":"Google","submissionTime":"2020-10-21T00:00:00","userName":"Southern B."},{"reviewId":"371e3521-6576-4ac8-82f3-1aa1b7f0dee8","range":0,"rating":3,"reply":"Thank you for your rating, Cj. We strive to provide 5-star customer service and are disappointed we didn't achieve that. Please call (504) 827-0052 and let us know how we can improve your experience. ","replyTime":"2020-09-14T14:19:00","review":"What can I say it's a storage","source":"Google","submissionTime":"2020-08-20T00:00:00","userName":"CJ L."},{"reviewId":"93000c1f-54a8-4e59-a59e-9bb6ec120302","range":0,"rating":5,"reply":"Our team is grateful for your rating, Sharrpn! Thank you for being a loyal Extra Space Storage customer! We are happy Shuron could help! Please call 888-STORAGE if you have any questions.","replyTime":"2020-08-07T18:52:00","review":"Shuron ready nice and caring person. Thanks","source":"Google","submissionTime":"2020-08-07T00:00:00","userName":"Sharrpn R."},{"reviewId":"c7a0d100-dc6e-421b-a7c5-5019c5d0520e","range":0,"rating":5,"reply":"Thank you for your feedback, Daniel! Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out if you need anything! ","replyTime":"2020-05-24T09:36:00","review":"great place, really easy to set up and to get out. clean, safe. only thing to note is the climate control runs a little warm.","source":"Google","submissionTime":"2020-05-23T00:00:00","userName":"Daniel K."},{"reviewId":"dd042f71-8055-4017-bab1-7c98f9535286","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"College Student ,have to move do to the Coroavirus, Thanks","source":"Google","submissionTime":"2020-03-19T00:00:00","userName":"brandon h."},{"reviewId":"add9602f-e2b4-40bd-9e87-f07d051661f2","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Malaysia. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.","replyTime":"2020-03-20T10:33:00","review":"Thanks for all the help !!!","source":"Google","submissionTime":"2020-03-19T00:00:00","userName":"Malaysia H."},{"reviewId":"0e87f15a-47a1-4a04-87ea-624f5ae5ee27","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Victoria! \n\n","replyTime":"2020-03-11T15:26:00","review":"I have rented for over 2 years Great Manager.","source":"Google","submissionTime":"2020-03-11T00:00:00","userName":"Victoria L."},{"reviewId":"2d25abf2-c883-44eb-8f52-9e9ac55c0105","range":0,"rating":5,"reply":"Lisa, we know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out if you need anything.","replyTime":"2020-03-11T15:47:00","review":"Clean storage, friendly staff","source":"Google","submissionTime":"2020-03-11T00:00:00","userName":"Lisa D."},{"reviewId":"a5b612c1-b897-4b0f-8aef-098b3f6fd904","range":0,"rating":5,"reply":"Thank you for the kind words, Toyy. We're glad Sharonada made your transition of moving a breeze. Thanks for recommending Extra Space Storage! ","replyTime":"2020-01-13T11:54:00","review":"Mrs sharonda was so wonderful made my transition of moving a breeze after our meeting I referred 2 other guess and will return myself","source":"Google","submissionTime":"2020-01-13T00:00:00","userName":"toyy c."},{"reviewId":"7c3ba61b-fe00-4d76-a5a6-77e1f4f3e9e6","range":0,"rating":5,"reply":"We appreciate you taking the time to provide your feedback, Charles. We're glad Danadra was great and had a positive response and attitude. Don't hesitate to reach out if you need anything! ","replyTime":"2020-01-13T12:00:00","review":"Danadra was great positive response and attitude love dealing with her","source":"Google","submissionTime":"2020-01-13T00:00:00","userName":"Charles W."},{"reviewId":"ced1e0fe-6061-4438-9204-39b526b0d98d","range":0,"rating":5,"reply":"Kerri, thank you for your review. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you do have any storage needs come up, our team in New Orleans is here to help!","replyTime":"2020-01-09T17:41:00","review":"Here from Kentucky doing missionary work , came to help business organize there unit,  Shuron and Robin very helpful with having a clean restroom .","source":"Google","submissionTime":"2020-01-09T00:00:00","userName":"kerri E."},{"reviewId":"5784e3c1-b35c-4eec-91a6-d9b61aca6327","range":0,"rating":5,"reply":"Thank you for the excellent rating, Shiu. We're here to help if you need assistance with anything! ","replyTime":"2020-01-09T17:43:00","review":"Here from New York doing Missionary work , came to help business with unit. Thank for letting us use your restroom.","source":"Google","submissionTime":"2020-01-09T00:00:00","userName":"Shiu H."},{"reviewId":"8040f595-ba5c-4a2e-a692-b78a9e704d93","range":0,"rating":5,"reply":"Thanks, Roger! Our team in New Orleans works hard to make every customer's experience positive.","replyTime":"2020-01-09T17:44:00","review":"Here doing Missionary work, The people in the office was so cool too talk to.","source":"Google","submissionTime":"2020-01-09T00:00:00","userName":"Roger A."},{"reviewId":"10650b54-8086-4cb2-b1b0-9927426cdaaf","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Andrew. Please stop by or give us a call if we can help you with anything!","replyTime":"2020-01-09T17:44:00","review":"Thanks with the help of restroom .","source":"Google","submissionTime":"2020-01-09T00:00:00","userName":"Andrew A."},{"reviewId":"ef6a973e-4389-463d-9ea6-56f283f1a59e","range":0,"rating":5,"reply":"Thank you for the 5-star rating, Bonnie. We are here to serve you, so give us a call at (504) 827-0052 if you need any future assistance. Our team in New Orleans is happy to help with any of your storage needs!","replyTime":"2020-01-09T16:16:00","review":"Thanks, Robin, Shuron","source":"Google","submissionTime":"2020-01-09T00:00:00","userName":"Bonnie P."},{"reviewId":"ea1ccd83-869a-4e28-8df0-dfec194f4b9e","range":0,"rating":5,"reply":"This is great feedback Jill, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business!","replyTime":"2019-12-27T15:09:00","review":"Great manager","source":"Google","submissionTime":"2019-12-27T00:00:00","userName":"Jill L."},{"reviewId":"e4d050da-fe49-473c-8bcb-7384936a0d72","range":0,"rating":5,"reply":"Thanks for the feedback, Zoe! We're pleased to hear you've had a positive experience with Shuron throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2019-12-27T15:29:00","review":"help a friend move out and Shuron was so friendly and nice to talk to.","source":"Google","submissionTime":"2019-12-27T00:00:00","userName":"zoe f."},{"reviewId":"d46928bb-d2d9-4e3a-b678-54ac1e15803a","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Danielle! \n\n","replyTime":"2019-12-19T18:49:00","review":"wonderful place to store your belongings very kind and loving people work there.","source":"Google","submissionTime":"2019-12-19T00:00:00","userName":"Danielle t."},{"reviewId":"e84e3a2f-aeb8-4e7a-bb03-d22e25ae785c","range":0,"rating":5,"reply":"Thank you for the kind words, Joaquin! We're committed to providing excellent customer service. Stop by the office if you need anything.  \n","replyTime":"2019-12-19T18:48:00","review":"dedicated to customer service!!!","source":"Google","submissionTime":"2019-12-19T00:00:00","userName":"Joaquin R."},{"reviewId":"6481ce66-d1d7-4ba4-9f89-f7edbfad57d0","range":0,"rating":5,"reply":"This is great feedback Nikko, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business!","replyTime":"2019-11-26T14:31:00","review":"Great service","source":"Google","submissionTime":"2019-11-26T00:00:00","userName":"nikko h."},{"reviewId":"93c6f461-715c-4a44-850e-1842c06c03ed","range":0,"rating":5,"reply":"Hi DJ, thanks so much for your feedback! We are thrilled to hear your experience with DeAndra was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!","replyTime":"2019-11-05T18:47:00","review":"Ms. DeAndra did an A+ job at waking us through the registration process.","source":"Google","submissionTime":"2019-11-05T00:00:00","userName":"DJ M."},{"reviewId":"ed7d2dbd-6ced-4c6d-b0ab-1107a16fb797","range":0,"rating":5,"reply":" Thanks for letting us help with your storage needs, Kelly. Our team in New Orleans works hard to make every customer's experience positive! Let us know if we can do anything else to assist you! ","replyTime":"2019-10-29T12:09:00","review":"Very helpful  !!!","source":"Google","submissionTime":"2019-10-29T00:00:00","userName":"kelly w."},{"reviewId":"54878efe-5f29-43e6-aebb-c7174b05974c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Barry. Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood! Call us at (504) 827-0052 with any questions! ","replyTime":"2019-10-29T11:57:00","review":"Great location !!!","source":"Google","submissionTime":"2019-10-29T00:00:00","userName":"barry G."},{"reviewId":"55b081d6-e79d-419b-8c99-b3cedd808209","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Iran. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything!","replyTime":"2019-09-30T09:41:00","review":"thanks for the very nice service !!!","source":"Google","submissionTime":"2019-09-29T00:00:00","userName":"iran f."},{"reviewId":"bda6b48c-7a01-4ae4-8474-15f35863f0ac","range":0,"rating":5,"reply":"Thank you for the kind words, Kourtney. We're glad Shauron was able to help meet your storage needs! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.","replyTime":"2019-09-26T14:44:00","review":"the staff is amazing. the manager Shauron was patient, helpful, and pleasant. the facility is just great!","source":"Google","submissionTime":"2019-09-26T00:00:00","userName":"Kourtney G."},{"reviewId":"17e4fc3a-ceca-4ead-a1df-971a906e07f0","range":0,"rating":5,"reply":"Margo, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-09-23T16:00:00","review":"nice  and affordable, and it's on a bus line.","source":"Google","submissionTime":"2019-09-23T00:00:00","userName":"margo g."},{"reviewId":"a0baf010-5167-4316-8fbc-dfebce8103cb","range":0,"rating":5,"reply":"Paulette, we're committed to providing excellent service and we're glad you had a positive experience with Shuron! Let us know if you have any future storage needs!","replyTime":"2019-09-23T15:48:00","review":"Came in to help a friend out, and Shuron awesome.","source":"Google","submissionTime":"2019-09-23T00:00:00","userName":"Paulette T."},{"reviewId":"38b34598-cce5-4c6a-8039-708981f469a9","range":0,"rating":5,"reply":"Ruiz, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs!","replyTime":"2019-09-13T18:32:00","review":"The price was awesome !!!!","source":"Google","submissionTime":"2019-09-13T00:00:00","userName":"Ruiz S."},{"reviewId":"8033240a-f4fb-4877-8291-6e18c83baecd","range":0,"rating":5,"reply":"Thanks for the awesome review, James! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (504) 827-0052 if you need anything.","replyTime":"2019-09-13T18:35:00","review":"Great customer service !!!!","source":"Google","submissionTime":"2019-09-13T00:00:00","userName":"James D."},{"reviewId":"cfeb78d7-2167-47c9-855b-82c89a0493ea","range":0,"rating":5,"reply":"Thank you for the excellent rating, Todd! We're happy we were able to provide a smooth rental experience. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-09-02T10:39:00","review":"not a bad experience......reserved the unit online and was called immediately to follow up and secure the application information.  The location is ok and appears secure with standard coded entry requirements.  The building appears relatively new and units are clean.  Standard carts available for moving items and the manager is very helpful in getting everything processed.","source":"Google","submissionTime":"2019-09-02T00:00:00","userName":"todd k."},{"reviewId":"a393e0e3-9fc3-4804-a096-c88893ac5fc4","range":0,"rating":4,"reply":"Thank you for the kind words, Raymond. We're glad our team was able to help fix the light bulb! If there's anything that we can do to earn 5-stars from you, please feel free to give us a call at (504) 827-0052.","replyTime":"2019-08-26T17:23:00","review":"Lady working in the office was very helpful. Came to my unit and changed light bulb.","source":"Google","submissionTime":"2019-08-26T00:00:00","userName":"Raymond B."},{"reviewId":"cf8fb1a4-099e-44e9-9802-3880653dd716","range":0,"rating":5,"reply":"Jimmy, we are happy to hear you are enjoying your storage unit! At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're pleased to hear you feel good about your rental and appreciate your business! ","replyTime":"2019-08-27T08:15:00","review":"Great unit, great price.","source":"Google","submissionTime":"2019-08-26T00:00:00","userName":"jimmy c."},{"reviewId":"710b86b4-393a-462d-b735-babbd6ab4ddc","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Pjhan. We're committed to providing excellent service and we're glad Shuron was able to help with your storage needs! Let us know if we can do anything else to assist you.","replyTime":"2019-08-26T10:45:00","review":"special thanks, to shuron for help my guy out with the storage today.","source":"Google","submissionTime":"2019-08-24T00:00:00","userName":"pjhan g."},{"reviewId":"3acc1bbb-0a7e-4aa7-9389-960799235b8c","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Edward. We are so happy to hear you?ve had a great experience renting with Shuron! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.\n","replyTime":"2019-08-07T08:13:00","review":"Thank you, Shuron","source":"Google","submissionTime":"2019-08-06T00:00:00","userName":"Edward J."},{"reviewId":"7d217769-8bf9-4e7b-9ff0-e93bdf370b22","range":0,"rating":5,"reply":"We really appreciate the 5-star review, Tommy. Our team is here to help with any of your storage needs! Let us know if anything comes up!","replyTime":"2019-08-07T08:14:00","review":"Shuron, Thanks for all your help with supporting my friend.","source":"Google","submissionTime":"2019-08-06T00:00:00","userName":"Tommy M."},{"reviewId":"59809cf0-f629-42f8-b6cc-9b5402ddda12","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Paul. We're committed to providing excellent service and we're glad you had a positive experience renting with Shuron and Robin! Call us at (504) 827-0052 with any questions.","replyTime":"2019-08-05T16:02:00","review":"Thanks , Shuron and Robin for the great service.","source":"Google","submissionTime":"2019-08-05T00:00:00","userName":"Paul S."},{"reviewId":"e552109e-9935-483e-a4c4-727881d0874b","range":0,"rating":5,"reply":"Thank you, Michele! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (504) 827-0052 if there's anything else you need from us. ","replyTime":"2019-07-26T13:05:00","review":"great property","source":"Google","submissionTime":"2019-07-25T00:00:00","userName":"Michele L."},{"reviewId":"62966d37-d2a4-42ba-a78d-b5e675d8b55f","range":0,"rating":5,"reply":"Marie, we appreciate you taking the time to share your experience with us. Shuron is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. We look forward to serving you again in the future!","replyTime":"2019-07-25T07:50:00","review":"thank you Shuron , she been working here for 99 years !!! LOL","source":"Google","submissionTime":"2019-07-24T00:00:00","userName":"Marie J."},{"reviewId":"aa6532e9-a18e-41aa-9b01-f8e180d3c6c0","range":0,"rating":5,"reply":"Selina, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything. Thank you for choosing Extra Space!","replyTime":"2019-07-24T17:02:00","review":"Thanks for the great customer service.","source":"Google","submissionTime":"2019-07-24T00:00:00","userName":"Selina W."},{"reviewId":"5aef5bd6-d4cd-40d2-bc98-54ed4afb6af6","range":0,"rating":5,"reply":"Thank you for the kind words, Judith. We're glad our team was able to help! Give us a call at (504) 827-0052 if you have any future storage needs that we can assist with!","replyTime":"2019-07-18T13:06:00","review":"shuron, thanks for helping my friend out in his time of need !!!","source":"Google","submissionTime":"2019-07-17T00:00:00","userName":"Judith L."},{"reviewId":"bee34001-e9b4-477a-8c65-72122e541d6c","range":0,"rating":5,"reply":"We?re glad you chose Extra Space, Nguyen. Our team is happy to help with any of your storage needs! We are here to serve you, so give us a call at (504) 827-0052 if you need any future assistance.","replyTime":"2019-07-18T11:42:00","review":"Thanks for all your help, due to the flooded and water in my home.","source":"Google","submissionTime":"2019-07-17T00:00:00","userName":"nguyen k."},{"reviewId":"ac12f7ab-2f9c-43b6-be50-f39b6217d881","range":0,"rating":5,"reply":"Robert, thank you for choosing Extra Space. We're committed to providing excellent service and we're glad you had a positive experience renting with our team! Give us a call at (504) 827-0052 or stop by the office if you need anything!","replyTime":"2019-07-08T16:27:00","review":"Shuron provided excellent customer service. Thanks","source":"Google","submissionTime":"2019-07-08T00:00:00","userName":"robert g."},{"reviewId":"586eeb05-1c6d-4e14-ae2c-b114113133b0","range":0,"rating":5,"reply":"Thank you for your feedback, Bradley. We are happy to hear the service you received at Extra Space was great! Don't hesitate to reach out if you need anything!","replyTime":"2019-07-10T13:22:00","review":"great service.","source":"Google","submissionTime":"2019-07-08T00:00:00","userName":"bradley c."},{"reviewId":"4ab32969-8716-432c-b2eb-f8cadb12337a","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Beyonc?s Beyhive! We're here to help if you need assistance with your rental. Call us at (504) 827-0052 with any questions! ","replyTime":"2019-06-26T15:00:00","review":"Thanks, Shuron","source":"Google","submissionTime":"2019-06-25T00:00:00","userName":"Beyonc?s B."},{"reviewId":"4cebd76c-e866-4413-be26-2526fc33d273","range":0,"rating":5,"reply":"Shannon, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Thank you for choosing Extra Space Storage for your storage needs!","replyTime":"2019-06-22T09:39:00","review":"friendly and clean facility","source":"Google","submissionTime":"2019-06-21T00:00:00","userName":"Shannon L."},{"reviewId":"85332ad2-8dc4-417f-86f5-f7090c1d972c","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Janie! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (504) 827-0052 if you need any future assistance.","replyTime":"2019-06-22T09:50:00","review":"Very helpful !!!!","source":"Google","submissionTime":"2019-06-21T00:00:00","userName":"Janie B."},{"reviewId":"28245409-b73e-447d-b1fb-516df03e7e37","range":0,"rating":4,"reply":"Hi Lorenzo, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-06-18T14:23:00","review":"Good clean place","source":"Google","submissionTime":"2019-06-17T00:00:00","userName":"Lorenzo J."},{"reviewId":"bf9e53e7-a1f1-4828-b9d2-43d018adb49d","range":0,"rating":5,"reply":"Jennifer, thank you for taking the time to leave your feedback. We're so happy to hear that you had such a great experience at your facility! Give us a call at (504) 827-0052 if you need any future assistance. Welcome to Extra Space Storage!","replyTime":"2019-06-16T08:35:00","review":"Thanks for helping me out with my unit ,at the last minute.","source":"Google","submissionTime":"2019-06-15T00:00:00","userName":"jennifer v."},{"reviewId":"6d96c0d7-7cbd-40bf-8930-d11c4c76e37b","range":0,"rating":5,"reply":"Thanks, Tiesha. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Don't hesitate to reach out if you need anything. Shuron and the rest of our team are happy to help answer any questions!","replyTime":"2019-06-16T09:01:00","review":"Shuron has Great customer i was in and out in 20 minutes she deserves a raise if you. ask me keep u the good wou??","source":"Google","submissionTime":"2019-06-15T00:00:00","userName":"Tiesha B."},{"reviewId":"7127a0a4-d1be-4705-8e13-d6ce40b90440","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Julia. We're glad Shuron was able to help with your storage needs! Our team is here to serve you, so give us a call at (504) 827-0052 if you need any assistance. We look forward to serving you again in the future!","replyTime":"2019-06-15T10:24:00","review":"Shuron, Thanks for all your help !!!","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"julia l."},{"reviewId":"89a3a91b-3f25-4ed2-a7d6-c3718c76b53a","range":0,"rating":5,"reply":"Christopher, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (504) 827-0052 or stop by the office if you need anything.","replyTime":"2019-06-15T10:41:00","review":"Thanks for the great customer service Sharon.","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"Christopher H."},{"reviewId":"9fc76795-e54b-44a9-96aa-f0e0f81d3215","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Eli. We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (504) 827-0052 if you need any future assistance. Our team is happy to help with any of your storage needs!","replyTime":"2019-05-30T12:22:00","review":"Very helpful employee was attentive and professional. Affordable rates and close to Tulane uptown campus (great for students)","source":"Google","submissionTime":"2019-05-29T00:00:00","userName":"Eli T."},{"reviewId":"7b1b62f6-6d63-43c6-a9df-7bbe39c7ccdb","range":0,"rating":5,"reply":"Carmichael, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-05-22T15:17:00","review":"Staff was very nice and helpful.","source":"Google","submissionTime":"2019-05-21T00:00:00","userName":"Carmichael H."},{"reviewId":"2592bba1-8d37-4002-8aed-a50d71c51960","range":0,"rating":5,"reply":"Thanks for your review, Karen! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (504) 827-0052 if there's anything else you need from us!","replyTime":"2019-05-10T11:53:00","review":"I hope I win 3 months of free rental storage :)","source":"Google","submissionTime":"2019-05-08T00:00:00","userName":"Karen O."},{"reviewId":"ad42d91f-23ba-4e8c-b253-5ac2585e0560","range":0,"rating":5,"reply":"We?re glad you chose Extra Space, Eryn. We aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Don't hesitate to stop by the office or contact us at (504) 827-0052 if you need anything.","replyTime":"2019-05-06T14:21:00","review":"The two lady?s that helped me were so nice and helped quick easy payment and I am a happy customer","source":"Google","submissionTime":"2019-05-04T00:00:00","userName":"Eryn T."},{"reviewId":"865fea5e-8d2c-4ae0-bc7b-6417b5914745","range":0,"rating":5,"reply":"Thank you for the kind words, Fh! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (504) 827-0052 if there's anything else you need from us!","replyTime":"2019-04-29T13:41:00","review":"rented unit for my son last year , very nice property very nice employee !!!","source":"Google","submissionTime":"2019-04-27T00:00:00","userName":"fh p."},{"reviewId":"3379b8fb-63f7-4341-80de-b8785d8862ec","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Carl. We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (504) 827-0052 if you need any future assistance. Thank you for choosing Extra Space!","replyTime":"2019-04-29T14:23:00","review":"friendly staff, easy access, no hassles.","source":"Google","submissionTime":"2019-04-27T00:00:00","userName":"carl a."},{"reviewId":"bee2ebd1-b88a-4959-aabc-c364650d42d2","range":0,"rating":5,"reply":"Hi Annie, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out if you need any future assistance! ","replyTime":"2019-04-29T07:33:00","review":"Great property, nice and clean.","source":"Google","submissionTime":"2019-04-26T00:00:00","userName":"annie t."},{"reviewId":"b0d2224a-89ca-4231-8d26-08dcd9276bc9","range":0,"rating":5,"reply":"Thanks so much for your review, Nicole! We're pleased to hear that Shuron was able to assist with your storage needs. Don't hesitate to reach out if you need any future assistance! ","replyTime":"2019-04-29T09:43:00","review":"Shuron ,Thanks for all your help with my college student.","source":"Google","submissionTime":"2019-04-26T00:00:00","userName":"Nicole K."},{"reviewId":"8aaa5f61-b143-4d82-a78e-4d778a685b90","range":0,"rating":5,"reply":"Thank you for the excellent rating, Nyla. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Give us a call at (504) 827-0052 or stop by the office if you need anything!","replyTime":"2019-04-22T17:00:00","review":"Very professional service, in and out in no time booking and clean storage space.","source":"Google","submissionTime":"2019-04-22T00:00:00","userName":"Nyla G."},{"reviewId":"a4ccf421-dfbe-442f-ac7b-31946c138e21","range":0,"rating":5,"reply":"Thank you for choosing Extra Space, Chyna! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Give us a call at (504) 827-0052 or stop by the office if you need anything!","replyTime":"2019-04-21T17:00:00","review":"They are very close to campus and the staff was very pleasant!","source":"Google","submissionTime":"2019-04-20T00:00:00","userName":"Chyna H."},{"reviewId":"187695ff-1877-4da4-84e0-880aa33cdba6","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Karmen! We're pleased to hear you've had a positive experience throughout the rental process. Don't hesitate to stop by the office or contact us at (504) 827-0052 if you need anything! Our team is here to help answer any questions about your rental.","replyTime":"2019-04-15T17:00:00","review":"Everyone was so nice and helpful, my transition went very smoothly. The facilities were also very clean. Great experience storing here.","source":"Google","submissionTime":"2019-04-11T00:00:00","userName":"Karmen J."},{"reviewId":"fff1fdbc-2aa4-4d9b-a458-2b4df03eae0c","range":0,"rating":5,"reply":"Thank you for the excellent review, Giovanni! We are so happy to hear that Robin could accommodate you and provide a smooth rental experience. Don't hesitate to reach out if you need anything! Our team is here to help answer any questions about your rental.","replyTime":"2019-04-01T17:00:00","review":"This place is so helpful! Being a college student and getting my own unit was a baby step for me. I am glad this facility has employees like Robin that are very patient and understanding. 5 stars!","source":"Google","submissionTime":"2019-03-29T00:00:00","userName":"Giovanni P."},{"reviewId":"cb153597-a4df-4589-986f-7215400cc0ba","range":0,"rating":5,"reply":"Thanks for the kind words, Cassidy! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (504) 827-0052 if you need anything.","replyTime":"2019-04-01T17:00:00","review":"I love how the employees are so welcoming at this certain facility. I appreciate how Robin was there for me to show me the way to go in my storage unit. Good job team, keep up the good work!! I will definitely be recommending this facility to all my friends/ family.","source":"Google","submissionTime":"2019-03-29T00:00:00","userName":"Cassidy C."},{"reviewId":"703d30fa-ccd8-45e9-80cb-c3ad2dfad31f","range":0,"rating":5,"reply":"Jared, thanks for recommending us! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Let us know if we can do anything else to assist with your storage needs.","replyTime":"2019-04-01T17:00:00","review":"The employees are so nice and I feel as I can trust them with all of my belongings. The atmosphere at this location is very pleasant and always clean. I would recommend this business to many people.","source":"Google","submissionTime":"2019-03-29T00:00:00","userName":"Jared P."},{"reviewId":"f0beca8e-13bf-4bed-9bcf-09dbb5795e5f","range":0,"rating":5,"reply":"Thanks for being a loyal customer, Gabriel! We're glad we were able to meet your storage needs. Don't hesitate to reach out if you have any questions!","replyTime":"2019-04-01T17:00:00","review":"thanks, for all your help with the storage.","source":"Google","submissionTime":"2019-03-27T00:00:00","userName":"gabriel r."},{"reviewId":"f84ab5ed-1e4e-4c71-b5c6-bd1c91224d9d","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Thank you for the storage experience !!!","source":"Google","submissionTime":"2019-03-09T00:00:00","userName":"Kevin A."},{"reviewId":"60a17878-d052-4e5f-a26c-61d907c3b135","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great property","source":"Google","submissionTime":"2019-03-09T00:00:00","userName":"Eve C."},{"reviewId":"c041e108-9a1b-4f86-b57f-d8eecca2169d","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"shuron was great . needed her help with getting unit.","source":"Google","submissionTime":"2019-02-23T00:00:00","userName":"Oliver B."},{"reviewId":"60e1bb4c-4aeb-4607-83a4-5c1ceddf62b8","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Need this storage for one month, friend ,nice and clean facility!!!","source":"Google","submissionTime":"2019-02-18T00:00:00","userName":"Samatha J."},{"reviewId":"790f3ed8-3f61-48de-a284-243c7adb0cb0","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Rented with Extra Space  before !!!","source":"Google","submissionTime":"2019-02-15T00:00:00","userName":"stev D."},{"reviewId":"4ecc76bf-08f9-4ec9-9a4e-3008256cd080","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"customer service was great.","source":"Google","submissionTime":"2019-02-09T00:00:00","userName":"lavon j."},{"reviewId":"4a84a488-55cc-4a1f-84c4-4803a64e8c62","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"one of the nicest storage facility, i've been too.","source":"Google","submissionTime":"2019-01-25T00:00:00","userName":"Christopher E."},{"reviewId":"11c7c35a-4489-40ed-9e37-36f15987c126","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"SHURON IS A BEAUTIFUL PERSON WITH A GREAT PERSONALITY.","source":"Google","submissionTime":"2019-01-20T00:00:00","userName":"Taiwain F."},{"reviewId":"27d12a26-f8d7-43c5-b83a-eb01b996e8e8","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Thanks for all your help.","source":"Google","submissionTime":"2018-12-28T00:00:00","userName":"gregory h."},{"reviewId":"d53d9a6a-204c-42e7-9069-b80bd9bba4cb","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"super clean and very well run.","source":"Google","submissionTime":"2018-12-28T00:00:00","userName":"roger e."},{"reviewId":"a4b86808-4e10-4a48-a702-2d8764399c09","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Shuron and Robin are great","source":"Google","submissionTime":"2018-12-15T00:00:00","userName":"Tyrone L."},{"reviewId":"b31883f2-231c-401e-9012-0420236affd5","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This is a nice facility managed by a great staff. 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