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Super sweet help!","source":"Google","submissionTime":"2026-10-23T00:00:00","userName":"Eva G."},{"reviewId":"9d791887-da3a-4388-9dab-ea6813f4c5e4","range":0,"rating":5,"reply":"Thank you for sharing your experience! We’re delighted that our team provided awesome customer service and helped you find the right storage unit size.","replyTime":"2026-10-22T09:50:00","review":"Awesome costomer service showed us a good size for what we would need for a storage unit","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"J P."},{"reviewId":"2a3346ec-8c1d-409e-a983-87c799b8f58a","range":0,"rating":5,"reply":"We're overjoyed to hear you find your storage space spacious and affordable!","replyTime":"2026-10-22T09:51:00","review":"Very spacious and affordable love it here!!!","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"The D."},{"reviewId":"5fb76d5a-2fef-4432-9b36-d9ce5528cb6e","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience with our awesome team!","replyTime":"2026-02-04T15:41:00","review":"Great service! Awesome folks! Vanessa is always so helpful and I super appreciate her","source":"Google","submissionTime":"2026-10-16T00:00:00","userName":"Austin A."},{"reviewId":"d89f89a8-1de4-4067-b63e-8390589dfb53","range":0,"rating":5,"reply":"Thank you, James, for sharing your experience with us. We are glad to hear that James was so helpful in assisting you and connecting you with another facility to view the size you needed. We will share your kind words with him and the team. Thank you for choosing Extra Space Storage!","replyTime":"2026-10-08T18:56:00","review":"I stopped by this location to look at the size of a particular storage unit. The person on duty named James was very friendly. He told me that they didn't have any 10x10 units at that location for rent, but he was able to show me a 10x15. He called ahead to another location to let that person know that I would be stopping by to view the 10x10 units that they had for rent there. This particular location looked very well kept.","source":"Google","submissionTime":"2026-10-08T00:00:00","userName":"James R."},{"reviewId":"f9ae850b-0680-45e1-8960-d96583f76f48","range":0,"rating":5,"reply":"Thank you for sharing your experience Paige! We're glad to hear you had a great visit, and we will be sure to share your kind words with Vanessa and the team at Extra Space Storage.","replyTime":"2026-09-15T11:05:00","review":"Great experience, great manager Vanessa!","source":"Google","submissionTime":"2026-09-15T00:00:00","userName":"Paige S."},{"reviewId":"ca3c126c-ac66-4551-ae5d-99869289a762","range":0,"rating":5,"reply":"Thank you for sharing your feedback Paul. We are glad to hear you had a great experience with Extra Space Storage!","replyTime":"2026-09-15T12:51:00","review":"Great experience","source":"Google","submissionTime":"2026-09-15T00:00:00","userName":"Paul C."},{"reviewId":"f95e65e1-b954-4d13-ad5c-3ac6632f3fc1","range":0,"rating":4,"reply":"Thank you for your 4-star review Matthew! We're glad to hear that our team was helpful and professional during your experience with Extra Space Storage.","replyTime":"2026-09-11T14:16:00","review":"Very helpful and professional. Thank You.","source":"Google","submissionTime":"2026-09-11T00:00:00","userName":"Matthew"},{"reviewId":"2eaabd30-2d3b-46f7-91bc-60a88b856411","range":0,"rating":5,"reply":"We're so glad to hear that Vanessa and Ryan provided you with great customer service, Tre. We will share your kind words with them and the team. We appreciate your feedback and look forward to assisting you again.","replyTime":"2026-09-10T16:53:00","review":"Vanessa and Ryan were great customer service approachable would be with them again ??????????","source":"Google","submissionTime":"2026-09-10T00:00:00","userName":"Tre T."},{"reviewId":"c5f405e0-ac89-4427-ad84-a1f76ff54117","range":0,"rating":5,"reply":"Thank you for your rating and for sharing your positive experience Serma! We're so glad to hear that you received the best customer service at Extra Space Storage.","replyTime":"2026-09-04T11:41:00","review":"The best customer service","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"Serma E."},{"reviewId":"2bbea838-9f1d-4878-b0f8-e01bc9fbcd5c","range":0,"rating":5,"reply":"We're so glad to hear that Vanessa provided you with such kind and efficient service, making your lease process easy, Luis. We will share your kind words with Vanessa and the team. We appreciate you choosing Extra Space Storage.","replyTime":"2026-09-03T18:27:00","review":"Vanessa was kind and filled out all the lease for me all I had sign and pay. Loved it.","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Luis C."},{"reviewId":"7544c3ce-a56f-43fd-a2c8-f91f38b676a7","range":0,"rating":5,"reply":"Thank you for your wonderful review Uncle! We're so glad to hear that Vanessa provided you with such helpful and knowledgeable service. We will be sure to share your kind words with her and the team. We appreciate you choosing Extra Space Storage.","replyTime":"2026-09-02T15:13:00","review":"Vanessa was great. She was very helpful and knowledgeable. Thank you Vanessa.","source":"Google","submissionTime":"2026-09-02T00:00:00","userName":"Uncle B."},{"reviewId":"8df666f9-df70-4350-8a09-11caa567378b","range":0,"rating":5,"reply":"Thank you for your wonderful review, Mariah! We're so glad to hear that Vanessa made your experience at Extra Space Storage so much easier and that you appreciate her great personality and helpfulness. We're also happy that you find our facility clean, spotless, and secure, especially with the app access. We're delighted to have you renting with us!","replyTime":"2026-09-02T16:17:00","review":"Since the very first encounter with Vanessa, she has been absolutely wonderful to me! Making this entire process so much easier than other places in the past. Great personality and helpful!\nI was first surprised at how hidden this storage place is! In Albuquerque, that’s what I want! It’s so clean! The hallways and units are spotless! The paint looks very clean and up to par and I love the app access and level of security here! I’m happy to be renting here!","source":"Google","submissionTime":"2026-09-02T00:00:00","userName":"Mariah B."},{"reviewId":"7a6a5baa-03f8-482d-ab9c-ec360d807275","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with us, John! Thank you for choosing Extra Space Storage.","replyTime":"2024-11-25T11:54:00","review":"Third experience with extra space and the staff is incredibly helpful and informative about all options. Vanessa ran through every avenue and option with me to make the right decision. I will always work with extra space for storage needs","source":"Google","submissionTime":"2026-08-25T00:00:00","userName":"John K."},{"reviewId":"0f774b05-4ced-4622-9853-85e69c68047a","range":0,"rating":5,"reply":"Thank you for sharing your kind words, Tera! We're glad our management team made a great impression. We look forward to serving you again.","replyTime":"2026-08-21T09:52:00","review":"Excellent property, management is very friendly and willing to work with customers. Thank you!","source":"Google","submissionTime":"2026-08-21T00:00:00","userName":"Tera F."},{"reviewId":"a4ea46c3-df6b-4ac4-ae57-e1d984718b87","range":0,"rating":5,"reply":"Thank you for sharing, Evy! We're glad our team has been helpful, friendly, and responsive. We truly appreciate your kind words.","replyTime":"2026-08-21T10:58:00","review":"Everyone i have spoken to for a question or to make a payment over the phone has been very helpful and very friendly. If I leave a message they always returned my calls. I really appreciate their time.","source":"Google","submissionTime":"2026-08-21T00:00:00","userName":"Evy K."},{"reviewId":"e4c8e70b-b463-4236-bc67-8cc9ebb0152c","range":0,"rating":5,"reply":"We are pleased to hear Vanessa made your first storage rental experience reassuring. We'll share your kind words with her. Thank you, Shannon!","replyTime":"2026-08-21T14:36:00","review":"Vanessa was really fun and nice and reassuring for my first time renting a storage unit","source":"Google","submissionTime":"2026-08-21T00:00:00","userName":"Shannon H."},{"reviewId":"690a9afe-a0d3-4b72-8b19-57330ac6ca0b","range":0,"rating":5,"reply":"We are overjoyed to hear Vanessa made a great impression! Thank you, Hilary, for the kind words and recommendation.","replyTime":"2026-08-21T16:41:00","review":"Vanessa was very nice!!! Clean looking storage.  Would recommend","source":"Google","submissionTime":"2026-08-21T00:00:00","userName":"Hilary K."},{"reviewId":"68da3425-6714-4b70-becd-127febad4dd8","range":0,"rating":5,"reply":"We are grateful for the kind words about Vanessa, Zach! We'll make sure she knows her efforts are appreciated.","replyTime":"2026-08-18T11:16:00","review":"Vanessa is great!","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"Zach K."},{"reviewId":"d68cc424-6492-4b88-aeeb-96374f271f77","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Aaron! Your kind words about our customer service mean a lot. We look forward to serving you again in Albuquerque!","replyTime":"2026-08-14T16:27:00","review":"Fantastic customer service, I mean wonderful wonder customer service and support, would use this storage unit any time I’m in Albuquerque!","source":"Google","submissionTime":"2026-08-14T00:00:00","userName":"Aaron M."},{"reviewId":"e61c25b3-14cc-45a8-bd21-0ac6943a3e98","range":0,"rating":5,"reply":"Thank you for sharing, Jaxx! Vanessa and James are great examples of our team's commitment to walking customers through the process thoroughly.","replyTime":"2026-08-13T16:51:00","review":"Vanessa and James were very nice and informative. They walked us through the process  and explained everything thoroughly.","source":"Google","submissionTime":"2026-08-13T00:00:00","userName":"Jaxx N."},{"reviewId":"943417a8-574e-4120-92e7-5a7a59d88992","range":0,"rating":5,"reply":"Thank you for your review, Alyx! We're glad Vanessa made your experience seamless and that the online reservation process was easy.","replyTime":"2026-08-07T13:28:00","review":"Online reservation was super easy. Vanessa was extremely knowledgeable and helpful! I left feeling confident storing my things there. Would definitely recommend!","source":"Google","submissionTime":"2026-08-07T00:00:00","userName":"Alyx"},{"reviewId":"10e3b8bd-765f-4fbd-96c3-c3bbe2ed9d08","range":0,"rating":5,"reply":"Thank you, David, for your wonderful feedback. We genuinely admire your positive experience at our Extra Space Storage location.","replyTime":"2026-08-05T17:23:00","review":"Great location, fair price, clean, secure, and although it's a big company, the service at this location is fantastic! The manager of this location goes above and beyond.","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"David S."},{"reviewId":"ce6afee0-8f27-421b-bff0-a9a32f383c77","range":0,"rating":5,"reply":"We are thrilled to hear Vanessa made your experience so welcoming, Melissa. Her patience and kindness truly represent our team's commitment to great service!","replyTime":"2026-08-04T12:39:00","review":"Vanessa was awesome and so kind. She even listened to my story and what happened to me as to why I needed this storage. She also took her time to show me how to get in and out if the storage place and showed me how to use my lock and keys. She such a patient kind hearted lady. I recommend this place if u need to have a storage. Awesome service all the way!!! Thank u Vanessa.","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Melissa K."},{"reviewId":"0c0fef8b-2002-4b7d-b184-b8c647ae3bff","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Chelsey! We are glad Vanessa made your experience exceptional. We will share your kind words with her.","replyTime":"2026-08-03T12:11:00","review":"Highly recommend. Vanessa was the best. She showed us the unit before buying. She is very talkative and nice. Nice size units.","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Chelsey B."},{"reviewId":"79f95c0b-878c-4d47-8ab8-32bddee97b87","range":0,"rating":5,"reply":"We are pleased to hear Vanessa and James made such a great impression. We take pride in our clean, welcoming facility and outstanding team, Yolanda.","replyTime":"2026-08-02T10:34:00","review":"Vanessa and James are amazing people this Storage Facility works with you especially when you talk to Vanessa she's the best.The place is kept clean and looking good for there customers.","source":"Google","submissionTime":"2026-08-01T00:00:00","userName":"Yolanda G."},{"reviewId":"a5d4475a-3cda-437d-a17c-64b77e7ee858","range":0,"rating":5,"reply":"Vixki, qe are grateful for highlighting Vanessa's exceptional service. Her dedication to finding the right solution for you reflects our team's commitment to every customer.","replyTime":"2026-07-27T10:20:00","review":"Vanessa is spectacular!! So helpful and friendly. We rented the wrong size (our fault) and she showed us a better choice and adjusted everything. She is amazing!!!","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Vicki G."},{"reviewId":"eab3007c-3379-490d-85da-1faa6d113456","range":0,"rating":5,"reply":"We are happy to hear Vanessa made your experience pleasant and helpful. A clean property is our standard. Thank you, Kianna!","replyTime":"2026-07-24T17:05:00","review":"Vanessa was very pleasant and extremely helpful. The property was very clean!","source":"Google","submissionTime":"2026-07-24T00:00:00","userName":"Kianna T."},{"reviewId":"03216535-c729-4cbd-a3f4-e4bc87e6f040","range":0,"rating":5,"reply":"Thank you for sharing! Vanessa's helpful, professional service and our clean property reflect our standards. We appreciate the 10/10 recommendation, Leah!","replyTime":"2026-07-24T17:56:00","review":"Vanessa was excellent. She was helpful, understanding, & very professional. Her customer service was above and beyond exceptional. The property was clean and respectable. 10/10 would recommend to anyone looking for a storage.","source":"Google","submissionTime":"2026-07-24T00:00:00","userName":"Leah T."},{"reviewId":"fd1818a8-3fd3-4bc5-87ea-86dd7c6a5c56","range":0,"rating":5,"reply":"Thank you for sharing that reserving online was easy and that the facility is clean and secure. We appreciate your trust in Extra Space Storage, Esteban!","replyTime":"2026-07-23T10:01:00","review":"Easy to reserve the rental space online.  Very clean and secure.","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Esteban A."},{"reviewId":"a27fb013-2d63-4636-8bd9-fc889341b030","range":0,"rating":5,"reply":"Kandi, we are honored to hear Vanessa made a great impression! We look forward to welcoming you back to rent soon.","replyTime":"2026-07-17T10:13:00","review":"Stopped in to price shop and Vanessa was very helpful and professional.  The units were extremely clean compared to other places I had looked at.  I will definitely be back to rent.","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"Kandi C."},{"reviewId":"aefb3753-5269-4097-b26c-213b79d16f92","range":0,"rating":5,"reply":"Thanks, Jaime! James going the extra mile to find the right unit for you is exactly what we aim for.","replyTime":"2026-07-16T13:37:00","review":"James was super helpful and friendly. The unit at his location didn’t meet all of my needs so he took the time to find what I needed at a different location. I am very pleased with the service I have received from Extra Space Storage.","source":"Google","submissionTime":"2026-07-16T00:00:00","userName":"Jaime B."},{"reviewId":"c7383402-4356-4f66-b017-00cc3fa30364","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us, Brittnei! We deeply respect your feedback and are glad to hear that you found our facility convenient, clean, and secure.","replyTime":"2026-07-14T15:35:00","review":"I just started renting a unit here and the whole process was seamless. The location is super convenient and easy to navigate. Most importantly, the facility is spotless and feels very secure. Definitely glad I chose this place!","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Brittnei H."},{"reviewId":"328bdee4-4936-4b9c-a85d-a35c3ae8763f","range":0,"rating":5,"reply":"We are ecstatic to hear this, Emily! Vanessa is a true asset, and we're glad she helped make your move seamless. Welcome!","replyTime":"2026-07-13T16:56:00","review":"Great moving experience. Getting the unit was easy and Vanessa has been so amazing helping me with getting settled in. Probably the smoothest move I’ve ever had. Thank you again Vanessa!!","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Emily W."},{"reviewId":"dbbc8884-fdf3-41c2-b821-249cf8b965ea","range":0,"rating":5,"reply":"Thank you, Daejah! We're glad Vanessa explained everything clearly and walked you through the process. We'll be sure to share your kind words with her!","replyTime":"2026-07-07T15:58:00","review":"Vanessa was amazing! She explained everything clearly. Made sure I didn’t have any questions and walked me through everything!","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"Daejah H."},{"reviewId":"c58fa33e-b47b-4d9a-b29e-73095e0c2518","range":0,"rating":5,"reply":"We are excited to hear Vanessa made your first rental experience so smooth — from the tour to the locks. Welcome to Extra Space Storage, Valerie!","replyTime":"2026-07-06T13:31:00","review":"This place is amazing. First time renting out a storage unit Vanessa was the one who helped us out gave us a little tour and helped us learn how to properly use the locks which I appreciated a lot. She was wonderful and I appreciate the great experience I’ve had just coming here for the first time. Thank you","source":"Google","submissionTime":"2026-07-06T00:00:00","userName":"Valerie A."},{"reviewId":"3a214952-dfff-4828-97a2-880bdeb396e7","range":0,"rating":5,"reply":"We are elated to hear that Vanessa delivered excellent service, Chelsea! Clean, secure units and knowledgeable staff are what we aim for. Thanks for recommending us!","replyTime":"2026-07-06T16:20:00","review":"Vanessa was such a great help getting us all set up and answering all our questions. She was very friendly and knowledgeable. Excellent customer service! The storage site and unit are very clean and well kept. It feels very secure and we feel confident about storing our belongings there. Definitely would recommend!","source":"Google","submissionTime":"2026-07-06T00:00:00","userName":"Chelsea H."},{"reviewId":"a6d0b355-9ce5-449f-86fa-4c44fd7d2418","range":0,"rating":5,"reply":"Thank you for your review Myrtha! We deeply cherish your feedback and are thrilled to hear about the exceptional service provided by Vanessa and James.","replyTime":"2026-07-01T11:42:00","review":"I have rented from this specific location for roughly two years now. The first year I rented here I wasn't quite blown away with the service, but recently I find myself blown away by the stellar service from Vanessa at this branch. She has been a customer service superstar by keeping a lookout for her customers safety. Every phone call with Vanessa has been memorable in the best way possible. The service she provides is nostalgic which is rare these days. She really makes her customers feel like the branch can be trusted with someone's (LEGAL) treasure in the storage units. I am happy that she goes the extra mile to create an authentic human connection with her southern charm. Thank you for all you do, Vanessa!\n\nThere's another gentleman, James, that has also contributed to creating the sense of a safe and trustworthy community. Thank you for all the help!","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"Myrtha S."},{"reviewId":"700216bb-10a3-4e77-9d6b-477a8d03c75b","range":0,"rating":5,"reply":"Thank you for your review, Michael! We're glad we took good care of you. Your kind words mean a lot to us.","replyTime":"2026-06-26T10:36:00","review":"Awesome service. They took good care of me.","source":"Google","submissionTime":"2026-06-26T00:00:00","userName":"Michael V."},{"reviewId":"850ef429-8d66-42f1-b71b-21cc0b50a0bd","range":0,"rating":5,"reply":"We are happy to hear you found our service helpful and nice. Thank you, Julio, for choosing Extra Space Storage!","replyTime":"2026-06-11T17:56:00","review":"Very helpful nice and couldn't ask for better service","source":"Google","submissionTime":"2026-06-11T00:00:00","userName":"Julio A."},{"reviewId":"2a6fb711-0c65-4d69-8979-d55a30b65580","range":0,"rating":5,"reply":"Eric, thank you for your wonderful feedback about Vanessa and our well-maintained facilities. We're delighted you appreciate our knowledgeable staff and accessible service.","replyTime":"2026-06-09T15:30:00","review":"I worked with Vanessa to tour the facilities and rent a unit. The office, outdoor areas and units were all well maintained and clean. Vanessa was very knowledgeable, friendly, and helpful. I also really appreciate that ExtraSpace staffs its locations and has an easily accessible main office.","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"Eric S."},{"reviewId":"f21da7e3-650a-4cd1-a0ca-3b757e59f303","range":0,"rating":5,"reply":"Thank you for your review Josh! We are glad Vanessa and Brett made your experience smooth and efficient.","replyTime":"2026-06-08T09:58:00","review":"I deliver to this self storage, and Vanessa and Brett are great. They make my deliveries so much easier. They get me in and out right away. Easy access. Clean and professional. Thank you guys","source":"Google","submissionTime":"2026-06-08T00:00:00","userName":"josh m."},{"reviewId":"a3e46194-87c1-40ee-ac1a-4389423ecf1f","range":0,"rating":5,"reply":"Thanks for the amazing feedback! Thrilled Vanessa made your move smooth and easy. We appreciate the recommendation Genevieve!","replyTime":"2026-06-06T13:22:00","review":"Vanessa was SUPER helpful and made moving my kids stuff out a dream!!!  10 out of 10 recommended!!!!","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"Genevieve B."},{"reviewId":"2c9197d6-52eb-4fa1-a10a-04488c5764a7","range":0,"rating":5,"reply":"Comentary, we are elated to hear Vanessa provided excellent service! Thank you for noting our clean, secure facility.","replyTime":"2026-06-06T13:06:00","review":"Vanessa was very sweet about providing a tour and ensuring I was able to access my unit before Sunday. The area is very clean and it feels very secure as well!","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"Comentary D."},{"reviewId":"2f5c3345-ac31-4865-b249-b0ae33d83790","range":0,"rating":5,"reply":"Thank you for your review Tristan! Thrilled Vanessa and Kimberly made your setup smooth and easy. Clean units and helpful service matter most.","replyTime":"2026-06-02T15:00:00","review":"I had an extremely easy and quick time getting my lease set up and signed. Everyone was knowledgeable and helpful, they let me know what I’d need to bring to get verified. They showed me the process to get in through the gate, showed me to my unit, how the door works and showed me how to work the lock which I wouldn’t have been able to do without Vanessa being there to help. Kimberly was also very polite when she initially got me signed up before Vanessa took over. Units are clean and fairly priced. Thanks again Vanessa for the amazing help!","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Tristan B."},{"reviewId":"36f7a36c-235c-4723-a9ee-b329661a83a8","range":0,"rating":5,"reply":"Thank you for your review, Graham. We are glad to hear Vanessa was extremely helpful, polite, and a pleasure to work with.\n","replyTime":"2026-05-31T12:00:00","review":"Vanessa is extremely helpful, polite, and a joy to work with. Thank you Vanessa!!","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Graham B."},{"reviewId":"6107c56a-548e-4e45-943f-21905b024475","range":0,"rating":5,"reply":"Luci, we are glad to hear Vanessa provided excellent service! Thanks for recognizing our clean, well-kept facilities and hard work.","replyTime":"2026-05-29T12:43:00","review":"Vanessa was so nice and super friendly. Service is great and quick! She works so hard and it's clear by how nice her facilities are. Thanks for keeping it so clean and well-kept! Keep up the good work!","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Luci B."},{"reviewId":"ec5c5170-0e01-4f51-afd5-37bd98f1fc30","range":0,"rating":5,"reply":"We are overjoyed to hear that Vanessa was attentive and helpful during your visit. Thank you for sharing your experience with us, Emily!","replyTime":"2026-05-19T10:02:00","review":"Vanessa was absolutely wonderful! She was attentive and helpful in every way! I will definitely be back","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Emily G."},{"reviewId":"b3ae5c46-fb4b-4549-8fa2-332211d13a02","range":0,"rating":5,"reply":"Thank you immensely for highlighting James's friendly and patient approach. We're thrilled he helped you find the perfect unit!","replyTime":"2025-07-26T09:02:00","review":"Venessa was very helpful matching me with a units that would satisfy my needs. Thank you!","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"Pejman K."},{"reviewId":"8a63347f-2463-4bbd-a42d-b55866fad37d","range":0,"rating":5,"reply":"Breanna, we are thrilled to hear Vanessa provided amazing service! Glad you found our property safe and easy to work with.","replyTime":"2026-05-11T10:32:00","review":"Vanessa was amazing!!! This property was super safe and amazing to work with!","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Breanna P."},{"reviewId":"78fc35c1-b91d-4ddc-9c02-755464518fa8","range":0,"rating":5,"reply":"Tracy, we are pleased to hear Vanessa provided wonderful service! Clean, secure facilities and answered questions make us proud.","replyTime":"2026-05-04T11:48:00","review":"Vanessa is wonderful!  All our questions were answered. The facility is clean and feels secure.  Thank you, Vanessa! :-D","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Tracy L."},{"reviewId":"e100dd70-ac3a-4be6-8292-9a3832301b20","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Vanessa and our secure, clean facility. Thanks for recommending us, Tom!","replyTime":"2026-05-04T11:50:00","review":"Vanessa is a consummate professional. Great experience obtaining a new unit and wonderful support whenever questions arose. A secure and clean facility. Would recommend.","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Tom O."},{"reviewId":"e3947866-a0c4-4cca-a4b2-85fdd22f06da","range":0,"rating":5,"reply":"Thank you immensely for highlighting Vanessa's exceptional service. We're thrilled she made your storage experience smooth and clear, Vinson.","replyTime":"2026-04-30T16:27:00","review":"Vanessa was amazing and helped me get everything going smoothly. She also explained everything I needed so great that I understood what I needed to and had no questions!","source":"Google","submissionTime":"2026-04-30T00:00:00","userName":"Vinson V."},{"reviewId":"5e53eaaf-57aa-42b1-9bc9-cc92ef6d85db","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Vanessa! We're thrilled she provided exceptional, knowledgeable service.","replyTime":"2025-12-31T11:54:00","review":"We had an amazing experience with Vanessa, not only is she polite and professional,  she is incredibly knowledgeable and helpful. A++","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Karen"},{"reviewId":"64e38494-4fff-4072-8396-c0ca7948c3cb","range":0,"rating":5,"reply":"Ian, we are delighted to hear James provided great service! We appreciate you sharing your positive experience with us.","replyTime":"2026-04-29T13:15:00","review":"James was great","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Ian S."},{"reviewId":"608b59b4-fd96-4b26-8a8d-fc536abfabdc","range":0,"rating":5,"reply":"Your positive experience means everything to us! Thank you for recognizing Vanessa's professionalism. We're thrilled you had a world class experience!","replyTime":"2026-04-28T16:24:00","review":"What an amazing experience I had at extra space storage. I was greeted with a positive attitude and professionalism. World Class experience , thank you Vanessa !!","source":"Google","submissionTime":"2026-04-28T00:00:00","userName":"c B."},{"reviewId":"65523f59-efd5-4a8b-8a63-8427b7f7e890","range":0,"rating":1,"reply":"Bruce, your concerns are noted. Please feel free to reach out to us at (505) 883-5050 to discuss this further.","replyTime":"2026-04-22T07:28:00","review":"Good employees and easy to work with, but the worst storage management company I have ever had to deal with. They offer a great rate to start and then add $100 when they feel like it, claiming that is to meet the current rate. But every storage company in town is now less than them, but not less than the rate they use to get you to sign. Garbage company, don't store here or at any Extra Space storage.","source":"Google","submissionTime":"2026-04-21T00:00:00","userName":"Bruce E."},{"reviewId":"845b12d6-de8c-486d-89b6-1c12748159fb","range":0,"rating":5,"reply":"Thank you for highlighting Vanessa's helpful service! We're so glad she made your experience great, Laura!","replyTime":"2026-04-15T16:05:00","review":"Vanessa was great!! Very helpful! So glad she helped us out!","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Laura H."},{"reviewId":"506b2e0f-96b0-42d6-9ad2-4beb80f63393","range":0,"rating":5,"reply":"Andrea, we are glad to hear Vanessa provided professional and kind service. Thrilled you loved working with her!","replyTime":"2026-04-14T14:13:00","review":"Vanessa,was very professional,and kind, loved working with her!!","source":"Google","submissionTime":"2026-04-14T00:00:00","userName":"Andrea B."},{"reviewId":"8d8768c3-e58f-485e-96ab-efb1e18ec623","range":0,"rating":5,"reply":"We are ecstatic to hear you love our clean space, great price, and helpful staff, Trinity!","replyTime":"2026-04-05T08:48:00","review":"love the space for its cleanliness, price and friendly/helpful staff","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"Trinity J."},{"reviewId":"87fec693-4791-44bc-9de1-60abe5a95955","range":0,"rating":5,"reply":"Lori, we are pleased to hear Vanessa provided great service and you found our location neat and clean.","replyTime":"2026-04-03T12:12:00","review":"Vanessa was great to work with.  Property is in a great location.  Neat and clean.","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"Lori B."},{"reviewId":"6f828289-d8fb-4f77-96a1-41ccf7770f86","range":0,"rating":5,"reply":"We're absolutely thrilled to hear that Vanessa was very friendly and informative. Thank you for your feedback Jennifer!","replyTime":"2026-03-31T16:03:00","review":"Vanessa was very friendly and I formative.","source":"Google","submissionTime":"2026-03-31T00:00:00","userName":"Jennifer T."},{"reviewId":"0f584637-0be1-40c7-ab97-ff42fd556349","range":0,"rating":5,"reply":"We are delighted to hear Vanessa provided excellent service making your unit transfer smooth and stress-free. Thank you for recommending us Aaron!","replyTime":"2026-03-27T13:05:00","review":"Vanessa provided excellent customer service. She made the process of transferring units smooth and stress-free from start to finish. Everything was handled quickly and professionally. I really appreciate her help and would definitely recommend this location.","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Aaron F."},{"reviewId":"d4e04a17-2797-4e0a-8160-2ae28954f608","range":0,"rating":5,"reply":"We are grateful for your kind words about our courteous service. Thanks for choosing Extra Space Storage!","replyTime":"2026-03-21T15:24:00","review":"Personable n very courteous . I love it here","source":"Google","submissionTime":"2026-03-21T00:00:00","userName":"Marcia V."},{"reviewId":"98f14319-ebd8-4545-af34-79c488bec3a1","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience.","replyTime":"2026-03-16T12:03:00","review":"Lovely staff. Vanessa cut me a great deal and was so friendly. They made moving easy!","source":"Google","submissionTime":"2026-03-16T00:00:00","userName":"cameron m."},{"reviewId":"9e1f1e5b-17e2-49ac-a86c-16365625496a","range":0,"rating":5,"reply":"We are glad to hear Vanessa provided helpful service! Thanks for the great feedback about your experience.","replyTime":"2026-03-14T10:39:00","review":"Vanessa was really helpful and nice! Had a great experience here. :)","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Kayla P."},{"reviewId":"f7e49a7f-4958-4160-ac95-b26b7e564ffa","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about Vanessa's outstanding service! Thank you for choosing Extra Space Storage for your needs.","replyTime":"2026-03-06T12:00:00","review":"The customer service was outstanding!  Vanessa was kind and capable!  I will definitely be using them for my storage service needs.","source":"Google","submissionTime":"2026-03-06T00:00:00","userName":"Katie O."},{"reviewId":"6e974fcc-ccb1-4a78-99b9-6f9ef3b47f38","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Vanessa provides such exceptional service! Thank you for recognizing her dedication to great customer experiences.","replyTime":"2026-03-07T09:44:00","review":"I've had a unit at this facility for a few years now, and the new manager, Vanessa, is the best they've had in that time! Very helpful, friendly, and knowledgeable, and goes above and beyond to provide a great customer experience. I don't leave reviews very often, but she's been so great to work with!","source":"Google","submissionTime":"2026-03-06T00:00:00","userName":"Kai R."},{"reviewId":"32fa3107-d61a-43ca-ba16-f3ee955c6f3a","range":0,"rating":5,"reply":"Thank you, Erik, for taking the time to share your experience with Vanessa! We are thrilled she made your storage process smooth and secure.","replyTime":"2026-03-03T17:58:00","review":"Vanessa was super helpful! The property is very clean and feels secure. She was very organized and quick about all of the paperwork. Very thorough in her explanations, super friendly!","source":"Google","submissionTime":"2026-03-03T00:00:00","userName":"Erik L."},{"reviewId":"668ec4f8-0bd0-4ea0-b150-96a517468b02","range":0,"rating":5,"reply":"Thank you for your review, Justin! So glad James provided detailed, helpful service, making your move smooth and easy.","replyTime":"2026-02-26T15:56:00","review":"James was very detailed and helpful. Made the moving process very easy for me. Highly recommend this location","source":"Google","submissionTime":"2026-02-26T00:00:00","userName":"Justin O."},{"reviewId":"4ff9dd6a-6d37-4a1f-b43f-6e5d37a980a1","range":0,"rating":5,"reply":"We're overjoyed to hear that Vanessa provided wonderful service. Your review is appreciated.","replyTime":"2026-02-10T13:50:00","review":"Vanessa was wonderful. Everything was super easy. Simple. Highly recommended.","source":"Google","submissionTime":"2026-02-10T00:00:00","userName":"Cruisin333"},{"reviewId":"bcdfdcaa-c4ef-4057-8b8e-15c8aab67f54","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Venesa and our storage options. Thank you immensely for sharing your feedback.","replyTime":"2026-02-10T14:06:00","review":"Venesa really knows her storage options and best deals with a great personality...","source":"Google","submissionTime":"2026-02-10T00:00:00","userName":"Tye G."},{"reviewId":"7dd6f86d-fafb-44b3-b608-3a9dafddd006","range":0,"rating":5,"reply":"We are thrilled to hear Vanessa provided friendly, convenient service for your move-out. We appreciate your feedback, Alex!","replyTime":"2026-02-09T16:33:00","review":"Vanessa was super friendly and ready to help me move out super quickly at my convience .","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Alex R."},{"reviewId":"93abb3f8-6ca9-43a9-b51f-fff5e825b455","range":0,"rating":5,"reply":"We are grateful for your kind words about Vanessa! We're thrilled she provided amazing help during your visit.","replyTime":"2026-02-09T16:59:00","review":"Vanessa was such an amazing help. God bless her","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"J'wad"},{"reviewId":"78fde587-e9b6-4b7b-b7af-b2aab52129ee","range":0,"rating":5,"reply":"Thank you for your review, Edward. We appreciate your kind words about our workers and service.","replyTime":"2026-02-08T08:36:00","review":"Very good workers and excellent service","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Edward T."},{"reviewId":"bee8157f-c1d3-4e08-b03b-2c1d3be3492c","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your awesome experience! Thanks for recommending our kind, helpful staff.","replyTime":"2026-02-04T15:41:00","review":"Awsome customer service! Staff is kind and helpful! Highly recommend!","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"Angel F."},{"reviewId":"897807a5-70d1-4219-b6bd-316880ca87e4","range":0,"rating":5,"reply":"Thanks for highlighting Vanessa's excellent service and your loyalty! We're thrilled you're pleased with our cleanliness and location.","replyTime":"2026-02-03T12:35:00","review":"Vanessa with a great smile and sincere customer service driven attitude was very helpful with what I was there for today and made sure I was happy when I left the office. Been a customer here for awhile and very pleased with the cleanliness and location of the facility and don't plan on going anywhere else for my storage needs. And believe me I have tried a lot of storage facilities within Abq.??","source":"Google","submissionTime":"2026-02-03T00:00:00","userName":"MARTIN H."},{"reviewId":"1a663d13-afde-4871-b3a6-6c0945714ded","range":0,"rating":5,"reply":"We are elated to hear Vanessa provided awesome help and you found our facility super clean!","replyTime":"2026-01-27T12:05:00","review":"Vanessa is awesome super helpful. Place super clean","source":"Google","submissionTime":"2026-01-27T00:00:00","userName":"Lee G."},{"reviewId":"e2066e2f-6dbf-438a-80bb-4121177c1cb2","range":0,"rating":5,"reply":"We are incredibly grateful for your kind words about Vanessa! It means so much to hear that she made such a positive impact on your experience. Vanessa truly makes a difference with her kind, wonderful, and friendly approach, and her ability to understand people is exactly what we strive for in our team. We're so pleased that both you and Angela had such a great experience at our facility, and it's heartwarming to know that Vanessa's help made everything go smoothly for you. Thanks for recommending us to your family and friends!","replyTime":"2026-01-25T08:49:00","review":"This place is great... But what my lady (Angela) and I REALLY want to rave about is Vanessa from the office! She is absolutely PHENOMENAL- just a kind, wonderful, and friendly human being who understands people..\nWe appreciate her and all she did to help us, and that just made our experience at this location not too shabby. ?? We would recommend this location to family and friends..\nAnd again, Vanessa is just the BEST!! ??","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Nick K."},{"reviewId":"d0359c4a-c3f6-47f4-943d-04594b985de2","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback, Ashley!","replyTime":"2026-01-21T18:31:00","review":"This location has the absolute most helpful staff. They’ve handled whatever we’ve thrown at them, and Vanessa even helped me get into the unit when I forgot the code. The security is top notch and the grounds are easy to navigate.","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"Ashley S."},{"reviewId":"6d148e96-9f93-4cfe-8e06-2008df73206e","range":0,"rating":5,"reply":"We are delighted to hear Vanessa provided awesome service during your apartment search! Thanks for recommending Extra Space Storage.","replyTime":"2026-01-16T12:24:00","review":"Vanessa was awesome, I found a new apartment and so great to find a new place so quickly! I'm glad Extra Space on Montgomery was there to help me in my time of need. Will highly recommend!","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Eboni L."},{"reviewId":"5b1b5f1b-2ef7-441d-bb5d-bf385dfd9715","range":0,"rating":5,"reply":"We are thrilled to hear Vanessa provided such wonderful, helpful service! Thank you for recognizing her kindness.","replyTime":"2026-01-13T10:30:00","review":"Vanessa is absolutely wonderful to work with! She's super helpful and kind!","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Seth K."},{"reviewId":"1291760e-b508-4415-ab3c-65cae68124e9","range":0,"rating":5,"reply":"We are grateful Vanessa provided helpful, nice service! Your positive feedback about our team means everything.","replyTime":"2026-01-10T15:08:00","review":"Vanessa was very helpful and nice!","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Michael M."},{"reviewId":"2cdea8eb-3828-45da-97d2-39e541e7dc6b","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about our customer service team's helpfulness.","replyTime":"2026-01-08T10:57:00","review":"Great customer service very helpful","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Damian W."},{"reviewId":"b13d092e-0500-4051-8ece-d8482ef5fa8c","range":0,"rating":5,"reply":"We are delighted to hear you found our service excellent with reasonable pricing and quick service!","replyTime":"2026-01-08T16:04:00","review":"Excellent and reasonable price and quick","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Desiree O."},{"reviewId":"7d5fe9b9-5930-40e8-a887-6d69eaff5121","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! Thrilled James provided helpful, affordable same-day service.","replyTime":"2026-01-08T07:45:00","review":"James was very helpful in getting me a storage unit for the same day at an affordable price! Would highly recommend!","source":"Google","submissionTime":"2026-01-07T00:00:00","userName":"nicole h."},{"reviewId":"092d898f-46e4-4ccd-8d6a-e83d01f94cff","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Vanessa provided excellent service. Your recommendation means everything to us.","replyTime":"2026-01-03T16:06:00","review":"Vanessa was great! I highly recommend this facility.","source":"Google","submissionTime":"2026-01-03T00:00:00","userName":"kira l."},{"reviewId":"0056ed10-bd6a-4bff-be72-38b3db5af8f8","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience! Vanessa and our clean property made a great impression. Your meaningful review is valued.","replyTime":"2025-12-31T12:19:00","review":"I don't usually leave reviews very often. So when I do they have more meeting. Vanessa helped us get settled, showed us around and we were very impressed by how clean the property was.","source":"Google","submissionTime":"2025-12-31T00:00:00","userName":"Karen L."},{"reviewId":"99a160dd-e22a-4101-928b-995d0e6c02ad","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Chloe! We're so glad to hear Elena provided a quick and easy rental experience. Don't hesitate to reach out if you have any questions about your rental!","replyTime":"2019-08-25T07:50:00","review":"Friendly and helpful staff! It was super easy and quick to move in. Elena was a great help!","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"Chloe J."},{"reviewId":"85592399-b15e-46a5-895b-d33bdbb6fb16","range":0,"rating":1,"reply":"Thank you for sharing your concerns about the online portal. Please contact us at (505) 883-5050 for updates and assistance.","replyTime":"2025-12-30T15:46:00","review":"The online portal is not available . The customer service people don’t know when it will be back online . No ETA provided .","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"D “."},{"reviewId":"9c65dd6b-c6c1-4449-b6ad-af46ad5e48f7","range":0,"rating":5,"reply":"Thank you for sharing! So glad Vanessa helped with your complicated situation. We appreciate your kind words!","replyTime":"2025-12-27T15:47:00","review":"Vanessa was exceptionally helpful and nice. She accommodated a complicated situation with the unit. Thank you so very much!!","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"Brooke S."},{"reviewId":"fe4a3a13-c2da-4631-a66b-591d45b375e8","range":0,"rating":5,"reply":"Thank you for highlighting James's friendly service and helpful communication in choosing your storage size!","replyTime":"2025-12-23T16:43:00","review":"James was super friendly! Super helpful with helping choose a storage size. Communication was great!","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"Merissa V."},{"reviewId":"9888f15a-4669-4b91-b2f2-a661e1f97614","range":0,"rating":5,"reply":"Thanks for choosing us! We're thrilled that Vanessa and James provided excellent service and made you feel so welcome. It's wonderful to hear that they're consistently asking if you need assistance - that's exactly the kind of attentive service we strive for. We're also glad you appreciate the convenience of our location and that you find our facility clean and welcoming. Digital gate access makes storage convenient and simple, and we're pleased this feature adds to your positive experience with us. Thank you for taking the time to share your feedback about our team and services!","replyTime":"2025-12-17T16:40:00","review":"The location is great and convenient.  Its clean and everyone welcomes you in. I've had the pleasure of meeting both Vanessa and James who are there frequently. They are both so kind and welcoming. Every time I drive in they ask if I need any assistance. I like the fact that they offer digital acces to the main gates.  Im glad I chose this location!","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Mariah S."},{"reviewId":"2155697d-0b5a-4b21-8241-5522ebf99d6f","range":0,"rating":4,"reply":"Thank you for your review, Anne. We appreciate your feedback and will look into the availability of dollies at our location.","replyTime":"2025-12-15T15:26:00","review":"Vanessa is a delight to work with.  I would be happy to have a unit at her location, but there are no dollies!\nOtherwise, 5 stars.","source":"Google","submissionTime":"2025-12-15T00:00:00","userName":"Anne D."},{"reviewId":"b5cacca7-59ff-4e99-8f4e-1ff620f5adf3","range":0,"rating":5,"reply":"We are honored to hear about Vanessa's outstanding customer service! Thank you for recommending us to friends and family.","replyTime":"2025-12-09T14:55:00","review":"Vanessa’s customer service is outstanding! She went above and beyond for us and patiently answered all of our questions! We will definitely recommend this place to our friends and family.","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"Heather P."},{"reviewId":"7ec19634-8773-499d-84c1-30e181731823","range":0,"rating":5,"reply":"We are thrilled to hear Dylan provided helpful and friendly service! Thanks for recognizing our team's great work.","replyTime":"2025-11-18T15:47:00","review":"Dylan was very helpful and friendly great service","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Inia N."},{"reviewId":"fd2a2487-b0af-4f6a-bc0a-0374db2e3bb3","range":0,"rating":5,"reply":"We are overjoyed to hear Dylon and James provided exceptional service. Thank you for recognizing our clean facility and helpful team.","replyTime":"2025-11-14T07:04:00","review":"I normally don’t leave a 5 star review, but both the Manager Dylon and Asst. Mgr James have been extremely helpful and kind.  They keep the storage facility is very clean.","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Monica D."},{"reviewId":"bc2113b5-2b7e-4a8d-99db-bc9fdc493e01","range":0,"rating":5,"reply":"Thank you immensely for the fantastic review! We're absolutely thrilled to hear that Dillon provided such helpful and friendly service and got you registered quickly despite the initial online registration hiccup. It's wonderful to know that he was able to get everything squared away within minutes and have you opening your storage unit so efficiently - just 15 minutes after you arrived in our parking lot is exactly the kind of smooth experience we strive for. We're delighted that you're happy with our facilities and that your initial skepticism about the positive reviews was quickly put to rest once you experienced our service firsthand. Dillon will be so pleased to hear your kind words about his helpfulness. Welcome to Extra Space Storage, and thank you for taking the time to share your positive experience!","replyTime":"2025-11-13T16:14:00","review":"I was somewhat skeptical about all the incredibly positive reviews, it didn't seem legitimate this day in age. However, after running in to a minor hiccup with the online registration, I stopped in and met the infamous Dillon from all the reviews I had just read. This guy is incredibly helpful and friendly, we got everything squared away within minutes, and I was opening my storage unit no loss than 15 minutes after pulling in the parking lot.\nThe facilities are nice, Dillon is the man, and I could not be happier with this experience!","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Kill G."},{"reviewId":"3e93b129-704c-46eb-a3e5-ccee71ecfc8b","range":0,"rating":5,"reply":"We are pleased to hear Dylan provided great service helping your nephew move. We appreciate your kind words and recommendation!","replyTime":"2025-11-06T17:36:00","review":"Loved the service we received from Dylan while helping my nephew move. Had great service.  If we needed a unit we would use this facility.  Thank you for your help.","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Gene &."},{"reviewId":"606b5740-4bc2-4f2e-89c9-55fc3cd9fa04","range":0,"rating":5,"reply":"Thanks for highlighting our amazing staff and security features. We're glad our after-hours kiosk and camera system help keep your belongings safe.","replyTime":"2025-11-06T09:45:00","review":"The staff here is amazing, when need be, they will help you out the best they can. They also have a kiosk outside there door for after hr use. It's amazing place to store your things and all camera actions works to help keep the property safe and secure.","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"Lexi B."},{"reviewId":"3d20a4fb-913a-4e88-b0dd-56ef64a5961e","range":0,"rating":5,"reply":"We are absolutely thrilled to hear James and Dylan provided amazing help! Thank you for choosing Extra Space Storage.","replyTime":"2025-11-05T13:14:00","review":"This place is great James and Dylan are amazing people and lot of help thank you","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Vinessa L."},{"reviewId":"8abf6299-4207-44de-87ab-ec115346af4f","range":0,"rating":5,"reply":"We are thrilled to hear about your excellent experience with our service!","replyTime":"2025-10-23T11:59:00","review":"Excellent service","source":"Google","submissionTime":"2025-10-23T00:00:00","userName":"Peter R."},{"reviewId":"c5fb3e46-220c-4f08-ace3-82f10682de9a","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with renting your space at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-02-21T14:57:00","review":"Very knowledgeable and helpful in renting my space. Excellent employees and easy to work with.","source":"Google","submissionTime":"2025-10-22T00:00:00","userName":"Bruce E."},{"reviewId":"59cc1709-135f-41ee-bdf3-d5bbf4481019","range":0,"rating":5,"reply":"¡Muchísimas gracias por su fantástica reseña! Agradecemos su recomendación y nos complace que haya disfrutado de nuestra profesionalidad y excelente servicio.","replyTime":"2025-10-22T12:29:00","review":"realmente un lugar fantástico, profesionalismo,excelente servicio,recomiendo al 100% este lugar ...muchas gracias","source":"Google","submissionTime":"2025-10-22T00:00:00","userName":"Mr.w S."},{"reviewId":"911cd58d-1ef8-41eb-8f7b-43dd93f67ff6","range":0,"rating":5,"reply":"We are overjoyed to hear Dylan provided such smooth, helpful service! Thanks for recognizing his excellent work.","replyTime":"2025-09-30T11:35:00","review":"Dylan was absolutely fabulous! He got threw like it was butter","source":"Google","submissionTime":"2025-09-30T00:00:00","userName":"Summer"},{"reviewId":"54160152-f1af-47e1-8851-4de865da8c1f","range":0,"rating":5,"reply":"We are excited to hear James and Dillon helped you out! Thanks for sharing your good experiences with us.","replyTime":"2025-09-29T18:19:00","review":"James and Dillon helped us out in a pinch. All good experiences so far!","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"Lydia H."},{"reviewId":"d807598a-ac53-4320-9c82-7ede85fbfcdb","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled you experienced awesome customer service and found our team friendly and knowledgeable.","replyTime":"2025-09-25T11:23:00","review":"Awesome customer service\nVery friendly and super knowledgeable","source":"Google","submissionTime":"2025-09-25T00:00:00","userName":"Daresa D."},{"reviewId":"933c4f11-e579-4850-a4d8-8855c1f3f00c","range":0,"rating":5,"reply":"Thanks Amanda! So happy we got you set up quickly in an easy-access unit today.","replyTime":"2025-09-22T18:47:00","review":"Service was wonderful was able to get me in a unit today and it’s in a very easy to get to unit. very happy to","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"Amanda B."},{"reviewId":"6194ac2e-e159-437a-a296-09c1d34c56f8","range":0,"rating":5,"reply":"We deeply cherish your kind words about our polite and prompt staff. Thanks for choosing Extra Space Storage!","replyTime":"2025-09-17T17:55:00","review":"The staff was polite and prompt. Very good.","source":"Google","submissionTime":"2025-09-17T00:00:00","userName":"Manny H."},{"reviewId":"84b9d390-34c7-4b5c-81cd-ee726b88563d","range":0,"rating":5,"reply":"We are pleased to hear James provided such friendly, helpful service finding your perfect unit! Thanks for the refreshing feedback.","replyTime":"2025-09-08T17:37:00","review":"James was super friendly and very helpful. Helped me find the right unit for me. Definitely a refreshing experience than most places these days.","source":"Google","submissionTime":"2025-09-08T00:00:00","userName":"Heather W."},{"reviewId":"3c894e0a-5b5e-48fc-8816-b6b082d0fbc5","range":0,"rating":5,"reply":"Thank you for your review! So happy James made your first storage experience amazing. We appreciate the recommendation!","replyTime":"2025-09-02T08:28:00","review":"First time getting a storage James is amazing for helping out I would recommend this place for your storage thank u James","source":"Google","submissionTime":"2025-09-01T00:00:00","userName":"MandyJosiah G."},{"reviewId":"f003a1e9-7f15-4c6d-ada7-a24cddaf5972","range":0,"rating":5,"reply":"Thank you for sharing your feedback! So glad we made your storage experience nice and easy.","replyTime":"2025-08-23T14:35:00","review":"Great service! Everything was nice and easy.","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"Elizabeth R."},{"reviewId":"1378e828-d268-4c98-807e-ad65c5da9646","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad James helped with your keys and made everything simple!","replyTime":"2025-08-20T09:01:00","review":"Very friendly! Amazing service, quick, simple. James is awesome.. lost my storage keys. No issue with replacing :)","source":"Google","submissionTime":"2025-08-20T00:00:00","userName":"Tatum Y."},{"reviewId":"7d91c42f-8282-4464-9f9e-17f3cc078267","range":0,"rating":5,"reply":"We are thrilled to hear about your awesome experience with Mr James! Thanks for recommending us and choosing Extra Space Storage.","replyTime":"2025-08-18T13:50:00","review":"I spoke with Mr James over the phone and I came in to the office. He was really pleasant, awesome, and very easy to converse with. He took me round the storage facilities and was patient with me while I made my decision. Thank you very much for the awesome experience.  Would definitely recommend this storage unit for anyone in Albuquerque......there prices are the best. ..I say so cos I went around before I chose them.","source":"Google","submissionTime":"2025-08-18T00:00:00","userName":"Chi"},{"reviewId":"0c54b3b9-b4f3-46c1-8a82-feb55e66e772","range":0,"rating":5,"reply":"Thanks for the kind words! So glad James and Dylan made your experience great and helped you find the perfect unit!","replyTime":"2025-08-09T12:24:00","review":"James was awesome! Showed me two units and helped me pick the best deal. Dylan was also available to answer questions. Super friendly staff!","source":"Google","submissionTime":"2025-08-09T00:00:00","userName":"Patrick M."},{"reviewId":"c188ec2e-1a14-4e02-bd17-7c1de396fa12","range":0,"rating":5,"reply":"We are thrilled to hear you found our team helpful and patient! Thanks for the great feedback.","replyTime":"2025-08-08T10:05:00","review":"They have been great!!!!! Very helpful and patient. Great service.","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Deegee W."},{"reviewId":"ed9e2d2f-aae1-46a0-9101-cf0056d9845a","range":0,"rating":5,"reply":"Thanks for your loyalty since 2005! So glad Dillon could help reduce your monthly fee.","replyTime":"2025-08-01T18:20:00","review":"Dillon was able to reduce the monthly fee by $50 monthly. I appreciate the initiative to ask for a reduction of the monthly fee. I have been renting from the same facility since 2005.","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Maria F."},{"reviewId":"10760508-08ec-40a3-b21e-f6b20ad17b69","range":0,"rating":5,"reply":"Thanks for the kind words about James! So glad he provided amazing, helpful service.","replyTime":"2025-07-26T14:31:00","review":"James was helpful and amazing","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Shannelyz H."},{"reviewId":"0c8459ef-2753-4e0f-b387-88ea8403af0f","range":0,"rating":5,"reply":"We are pleased to hear Dylan was incredibly helpful! Thanks for sharing your positive experience with us.","replyTime":"2025-07-24T11:39:00","review":"Dylan was incredibly helpful today. Thank you! He went beyond what he was paid for (in my opinion) and assisted me with learning how to use my lock. I appreciate the assistance!","source":"Google","submissionTime":"2025-07-24T00:00:00","userName":"Emily R."},{"reviewId":"e8d5d07c-b0a6-4928-b738-f9aa24ed18fc","range":0,"rating":5,"reply":"We are pleased to hear about your seamless experience at Extra Space Storage. Thank you for your feedback.","replyTime":"2025-07-16T15:21:00","review":"Seamless process","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Michael H."},{"reviewId":"c0ccdfcb-9a5b-476f-9e92-0e1645452502","range":0,"rating":5,"reply":"We are delighted to hear about your best experience! Our team works hard to maintain positive attitudes and help with everything you need.","replyTime":"2025-07-17T07:51:00","review":"best experience moving in and out of my storage unit the employees were the best in helping me with anything I needed they always had positive attitudes","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Skyla S."},{"reviewId":"b5661101-a2e6-404f-b692-3eac6feac45f","range":0,"rating":5,"reply":"We are delighted to hear you found our team respectful and helpful! Thanks for appreciating our location.","replyTime":"2025-07-13T13:20:00","review":"Certainly respectful and very helpful! I appreciate this location very much :)","source":"Google","submissionTime":"2025-07-13T00:00:00","userName":"joe a."},{"reviewId":"79bddf21-24f8-4a0b-9cdb-9e4e77845d5f","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Dillon! Thanks for choosing Extra Space Storage again.","replyTime":"2025-07-02T13:07:00","review":"Had a great experience with Extra Space Storage and the manager, Dillon!\nExcellent service and very helpful.\nWe’ll definitely be using again","source":"Google","submissionTime":"2025-07-02T00:00:00","userName":"Almas S."},{"reviewId":"e463d6b7-7107-40d9-a9ad-b6827fdf5a2e","range":0,"rating":5,"reply":"We are delighted to hear Dylan hooked you up big time! Thanks for the love and support.","replyTime":"2025-07-01T11:28:00","review":"Dylan is the man!!! Love this place hooked us up big time!!","source":"Google","submissionTime":"2025-07-01T00:00:00","userName":"StreetReckless S."},{"reviewId":"31d152a6-defc-4f9c-8018-d7b59367c5e0","range":0,"rating":1,"reply":"We apologize for any inconvenience. Please contact us at (505) 883-5050 to discuss your concerns further.","replyTime":"2025-06-27T09:11:00","review":"don't get a storage unit here. the roof of the units have leaks and all of your property will get wet and damaged. it's also mice infested. my 3 units were covered in mold less than a year after I put my property inside.","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"C R."},{"reviewId":"5c6725dd-3275-409d-8f0f-ff1a3cd5704b","range":0,"rating":5,"reply":"We are delighted to hear Dylan provided awesome customer service! Thanks for sharing your positive experience with us.","replyTime":"2025-06-24T09:31:00","review":"Thank you, Dylan for helping me this morning!! Awesome customer service !!","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"Ava B."},{"reviewId":"e1410698-ba96-4266-a6c5-5166556105f5","range":0,"rating":5,"reply":"We are delighted to hear Dylan provided such friendly service! Thanks for sharing your positive experience with us.","replyTime":"2025-06-17T13:43:00","review":"Dylan was very nice and friendly.","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"Melody T."},{"reviewId":"104bbc0c-f812-460b-91c2-2a8615b191fb","range":0,"rating":5,"reply":"We are delighted to hear you think we're good people, Avery! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-13T15:42:00","review":"Good people","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Avery"},{"reviewId":"424bbc67-0801-481e-bf41-f57891c70d48","range":0,"rating":5,"reply":"We are delighted to hear you love the service! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-11T10:53:00","review":"Love the service","source":"Google","submissionTime":"2025-06-11T00:00:00","userName":"Rob V."},{"reviewId":"caacf5b5-94bf-4f79-9e57-839881e155ec","range":0,"rating":5,"reply":"We are elated to hear about James and Dylan's amazing support during your stressful incident. Thank you for recognizing their professionalism and kindness!","replyTime":"2025-06-10T12:20:00","review":"James and Dylan have been so amazing. Dylan the new manager which was the best decision ever for that property. They helped me with an incident that was very stressful and they made sure to do the best to take care of what I needed and made sure to work with me financially. They were so kind to me and my family I will definitely recommend these two for any assistance. They helped me so much and I will forever be thankful for what they have assisted me with. Very professional and kind hearted. Thank you kindly Katelyn","source":"Google","submissionTime":"2025-06-10T00:00:00","userName":"katelyn h."},{"reviewId":"e3f1138b-f200-4d43-b5e7-39dcc993f362","range":0,"rating":5,"reply":"We are delighted to hear Dylan provided such amazing service! Thanks for recognizing his kindness and awesome help.","replyTime":"2025-06-10T13:32:00","review":"Dylan was super amazing. Helped me get my unit all taken care!!! Kind and all around awesome!!","source":"Google","submissionTime":"2025-06-10T00:00:00","userName":"Pamela L."},{"reviewId":"19975338-b2e8-46c7-ad12-6ef5bf0823d5","range":0,"rating":5,"reply":"We appreciate the review, Nadyne! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2020-11-27T16:36:00","review":"I’ve rented from this location more than once. They’re always friendly and helpful. Always on the ball and the location is always clean! Dylan, James, and Duncan have all been so nice, respectful and always get me taken care of them","source":"Google","submissionTime":"2025-06-09T00:00:00","userName":"Nadyne M."},{"reviewId":"1646f4f7-3f22-41c7-acbf-3f907b14e1e0","range":0,"rating":5,"reply":"We are delighted to receive such enthusiastic feedback! Your satisfaction with our service means everything to us.","replyTime":"2025-05-27T10:22:00","review":"Awesome ?? ????","source":"Google","submissionTime":"2025-05-27T00:00:00","userName":"roberto j."},{"reviewId":"52c01b33-82ea-4b59-96fe-28d6e3f12f4a","range":0,"rating":5,"reply":"Thank you for the excellent rating, Deneca! We are so glad we could provide you with a 5-star experience.","replyTime":"2024-09-10T14:14:00","review":"Very helpful and understanding.  Appreciate them working with me","source":"Google","submissionTime":"2025-05-24T00:00:00","userName":"Deneca M."},{"reviewId":"23ac8d6c-7317-4379-b57b-97fd245c65f2","range":0,"rating":5,"reply":"We are delighted to hear about Dylan's outstanding service! Your appreciation for his efficiency and kindness means a lot to our team.","replyTime":"2025-05-21T10:07:00","review":"Dylan was the best!!! He had everything ready for me to go so I didn't lose my stuff. 45 seconds!!!! I really appreciated his kindness.  Thanks again Dylan!!!!","source":"Google","submissionTime":"2025-05-21T00:00:00","userName":"Melissa"},{"reviewId":"41434672-4864-4cc2-81d0-2d03ac7e263f","range":0,"rating":5,"reply":"Thanks for your kind words, Monique. We are privileged to hear about your positive experience with Dylan at Extra Space Storage.","replyTime":"2025-05-16T12:31:00","review":"Dylan was very helpful and nice answered any questions we had and all around great service.","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Monique M."},{"reviewId":"ec85c24d-c159-4c90-af37-fbb7d9c30589","range":0,"rating":5,"reply":"We deeply respect your positive feedback on our manager Dylan's assistance. It's wonderful to hear that he was able to provide great help in transferring your storage and lease. We value professionalism and courtesy in our team members, and we're pleased that Dylan exemplified these qualities during your interaction. Thank you for taking the time to share your experience with us.","replyTime":"2025-05-16T18:31:00","review":"New Manager Dylan was a great help in transferring my storage and lease. Also, very professional and courteous.","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Jus J."},{"reviewId":"7bd6be4f-b721-42d7-9d1f-776cfc3f8290","range":0,"rating":5,"reply":"Hi Dawn, thanks so much for your review! We are thrilled to hear your experience with Rebecca was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!","replyTime":"2021-08-31T13:25:00","review":"2nd time renting a unit for a few months while relocating.  Dylan made the experience easy. In fact, when moving items in, it became apparent I needed a bigger unit. Dylan was able to transfer me to a bigger unit within 10 minutes.  His service was exceptional!!","source":"Google","submissionTime":"2025-05-14T00:00:00","userName":"Dawn E."},{"reviewId":"cd93198c-10a4-4c53-b085-bc7ca6df0b0c","range":0,"rating":5,"reply":"Thank you for the positive feedback!","replyTime":"2025-05-14T11:44:00","review":"Very friendly and helpful highly recommend ??.","source":"Google","submissionTime":"2025-05-14T00:00:00","userName":"Sable M."},{"reviewId":"7399320f-570c-4602-aab9-8104c2d84c84","range":0,"rating":5,"reply":"We're delighted to hear that you found our staff kind and helpful. Thank you for sharing your experience with us.","replyTime":"2025-05-13T16:46:00","review":"He was very kind and helpful.","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"3little D."},{"reviewId":"2cfb7edd-7687-4d87-90d3-d7a03efb89ad","range":0,"rating":5,"reply":"We're honored to have provided you with an amazing experience at Extra Space Storage. Thank you for your recommendation!","replyTime":"2025-05-12T16:35:00","review":"I’ve had an ABSOLUTELY amazing experience with extra space storage. Could not recommend it enough!","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"kat k."},{"reviewId":"5712070e-c657-41b5-9b04-59ed113537bc","range":0,"rating":5,"reply":"We are delighted to hear about Dylan's exceptional service in helping you break into the storage unit. Thank you for sharing your positive experience with us!","replyTime":"2025-05-12T16:42:00","review":"Dylan helped us break into the storage unit when all we had was an outdated key! We were in a time crunch and was exceptional! Dylan really saved us and I’m so so lucky my friend uses this company I would be lost without them!","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"Savannah D."},{"reviewId":"c97ec911-a3aa-4cab-ad3c-a77ea2efdcbd","range":0,"rating":5,"reply":"We're delighted to hear you had an amazing experience with us. Thank you for sharing!","replyTime":"2025-05-10T16:34:00","review":"They are amazing here. Rent from them","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Stephanie H."},{"reviewId":"129c86b1-ffd0-4807-878f-5bda2105bec1","range":0,"rating":5,"reply":"We're ecstatic to hear that Dylan provided such amazing help! Thank you for sharing your experience.","replyTime":"2025-05-09T18:14:00","review":"Dylan was such an amazing help I couldn't recommend a better place to rent and keep your stuff safe !!! GIVE THIS MAN A RAISEEE ASAPPPPP HE DESERVES IT","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Matthew G."},{"reviewId":"cc3432bd-5efd-422a-a6bd-0a9ec80917b1","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience. We deeply cherish your positive feedback and are pleased to hear that our storage facility and staff met your expectations.","replyTime":"2025-05-03T15:48:00","review":"I really like the storage it is clean, free of debris and the staff is great. They assist with questions , very helpful and courteous.","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Winona M."},{"reviewId":"716279d1-5c54-4e86-b4c8-dccf6f24e877","range":0,"rating":2,"reply":"It's regrettable to hear about your experience with the rate increase. Please feel free to contact us at (505) 883-5050 to discuss this further.","replyTime":"2025-04-20T07:41:00","review":"Clean, Safe Facility, but beware... after three months they doubled my rate.","source":"Google","submissionTime":"2025-04-20T00:00:00","userName":"Harry G."},{"reviewId":"39c4c8a4-20df-4957-b90a-2433bc103381","range":0,"rating":5,"reply":"We are privileged to have provided excellent service to you, William. Thank you for sharing your experience with Duncan at Extra Space Storage.","replyTime":"2025-04-07T12:49:00","review":"Duncan was amazing helped us get moved into our storage and was very kind.","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"William"},{"reviewId":"28f3e6cb-6d2c-4989-be82-be0485db862d","range":0,"rating":5,"reply":"We are ecstatic to hear that our team was very helpful in providing you with what you needed promptly. Thank you for sharing your experience.","replyTime":"2025-04-07T15:54:00","review":"Very helpful, and was able to get me what I need as soon as possible","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Obrito h."},{"reviewId":"d7a9045b-b67a-4aad-b357-a56a2d21d8c4","range":0,"rating":5,"reply":"Thank you for your feedback. We take your privacy seriously and will investigate this issue further.","replyTime":"2025-03-19T14:42:00","review":"I love the place but for some reason my personal info about how much I owe how much is my bill was just easily given to someone that had no reason to have it","source":"Google","submissionTime":"2025-03-19T00:00:00","userName":"Creature L."},{"reviewId":"89225c10-8867-4044-b84b-1ce18ac6306d","range":0,"rating":5,"reply":"Thank you for your review! We are glad to hear that Duncan provided you with a phenomenal experience.","replyTime":"2025-03-15T14:55:00","review":"Duncan was phenomenal. I usually don’t remember names but he was very personable and friendly it was refreshing! 10/10 experience","source":"Google","submissionTime":"2025-03-15T00:00:00","userName":"Chaz R."},{"reviewId":"add9276a-d6d4-47c9-a692-ddc916173596","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Erica Salcido! We're glad to hear you had a great experience at Extra Space Storage.","replyTime":"2025-03-06T09:58:00","review":"Great place and friendly staff","source":"Google","submissionTime":"2025-03-06T00:00:00","userName":"Erica S."},{"reviewId":"3de17818-b7b8-4b2b-b22d-aebd69fc68bb","range":0,"rating":5,"reply":"Your positive feedback is much appreciated.","replyTime":"2025-02-18T18:35:00","review":"Great love it","source":"Google","submissionTime":"2025-02-18T00:00:00","userName":"Mazie T."},{"reviewId":"5e530a3a-1f1d-43c8-a09c-121042cee970","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback. We're glad we could assist you in finding the right storage unit size.","replyTime":"2025-02-07T15:48:00","review":"Very friendly, showed me different units to get me the right size I needed.","source":"Google","submissionTime":"2025-02-07T00:00:00","userName":"Adam H."},{"reviewId":"48b953a2-396b-4801-b6d2-c82653857af3","range":0,"rating":5,"reply":"Your positive feedback on our staff's knowledge and the cleanliness of our facility is greatly appreciated. Thank you for choosing Extra Space Storage.","replyTime":"2025-01-31T16:08:00","review":"The staff at the facility was polite and knowledgeable about their site, answered all my questions in a timely manner and the facility was very clean.","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"John G."},{"reviewId":"da55213d-9ac5-4603-bfbe-3a581eb8482b","range":0,"rating":5,"reply":"We're delighted to hear that Duncan was very helpful! Thank you for sharing your experience with us.","replyTime":"2025-01-30T14:31:00","review":"Duncan was very helpful!","source":"Google","submissionTime":"2025-01-30T00:00:00","userName":"abqtigerlily17"},{"reviewId":"b0a8bdd1-932f-4214-a90e-d1f2d4eba0e2","range":0,"rating":5,"reply":"Your positive feedback is appreciated. Thank you for sharing your experience.","replyTime":"2025-01-31T09:08:00","review":"Fine friendly service","source":"Google","submissionTime":"2025-01-30T00:00:00","userName":"Richard J."},{"reviewId":"05df7e99-d207-42f0-9cc1-18ccb5447eac","range":0,"rating":5,"reply":"We are glad to hear about your awesome experience at Extra Space Storage. Thank you for taking the time to share your positive feedback.","replyTime":"2025-01-24T10:41:00","review":"Awesome service. Friendly staff. Duncan helped me out and he was very good. Nice place. Good experience","source":"Google","submissionTime":"2025-01-24T00:00:00","userName":"Xavier B."},{"reviewId":"3b18276e-b28e-4fb7-883d-31b6a06f330e","range":0,"rating":2,"reply":"We are sorry to hear about your disappointing experience with our facility. Providing quality storage at an affordable price is extremely important to us, and your feedback will be thoroughly reviewed internally. We appreciate you bringing this issue to our attention. All of our facilities are treated on a regular basis for pests and rodents. We have reported your concerns to the appropriate group, and our dedicated pest control experts will work diligently to resolve any issues and prevent future occurrences. We understand the frustration of losing personal property due to this problem and sincerely apologize for the inconvenience caused. The value of our units changes from month to month based on market values. Periodically our rates are automatically adjusted to reflect the current value. Thank you for mentioning our site manager's helpful attitude and excellent customer service. We value such feedback about our staff.","replyTime":"2025-01-19T09:30:00","review":"Highly disappointed with this facility. I can’t remember the young gentleman’s name but he has the best attitude when it comes to customers. Always polite and going the extra mile. Unfortunately, that wasn’t enough to keep my business. We ended up having a major rat problem in our unit. It was confirmed it came from the unit next to us. We ended up losing three couches (2 of them less than a year old), new dining room table and chairs, boxes eaten through and other personal property due to rat feces all on it. As soon as we noticed we brought this up to the office. A month later, we received a huge rent increase. There’s no way I would continue to have that unit with feces all in my furniture and pay a higher price. Really disappointing and hope they fix that issue.","source":"Google","submissionTime":"2025-01-18T00:00:00","userName":"T L."},{"reviewId":"a5c5a024-0bc3-4686-8ae6-9474ceb75cef","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience at Extra Space Storage. Thank you for your feedback.","replyTime":"2025-01-17T09:28:00","review":"Great service, signing up was easy, staff was friendly. Units are clean, security seems pretty good.","source":"Google","submissionTime":"2025-01-17T00:00:00","userName":"Harry G."},{"reviewId":"1109f282-22d5-47c0-ba2f-b0a36aa5f53e","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We deeply respect your kind words about our professionalism and accommodating hours. Thank you for sharing your experience with us.","replyTime":"2025-01-11T11:12:00","review":"Very professional and nice and the open hours are nicely accommodating.","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"patricia c."},{"reviewId":"6e931b01-a58b-454b-9105-23a5c93f3897","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We sincerely value your experience with Extra Space Storage.","replyTime":"2025-01-06T12:32:00","review":"Easy process!","source":"Google","submissionTime":"2025-01-06T00:00:00","userName":"Maddie R."},{"reviewId":"89a54454-3f37-4015-aad7-b9d1363d3121","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with us. Thank you for sharing!","replyTime":"2024-12-30T09:37:00","review":"Needed a storage badly due to moving but the cheapest one was a little too small and the right one was a little too much. But Duncan was able to get us a deal for the first month on a bigger storage than what we were looking for! Sooo thankful for his help when we needed it.","source":"Google","submissionTime":"2024-12-30T00:00:00","userName":"Natasha L."},{"reviewId":"5909cc13-87f4-4ce9-9abb-2697c63eaf6a","range":0,"rating":1,"reply":"Hi Jeremy, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help!","replyTime":"2024-12-19T15:53:00","review":"I hate having to leave even one star but I had to deliver a review this place had gave me the worst storage experience I've ever had in my life did Robbed me by charging me for their mistake they are overpriced and they cut my lock off and I had stuff missing.  I switched to cube smart and they are more affordable and honest unlike extra space storage. Don't settle for these thieves every other storage out their is better","source":"Google","submissionTime":"2024-12-19T00:00:00","userName":"Jeremy R."},{"reviewId":"d6f7cb60-6dbb-4206-9360-41849bfed6b1","range":0,"rating":5,"reply":"Your positive experience with Duncan is greatly appreciated! Thank you for sharing your feedback.","replyTime":"2024-11-30T15:52:00","review":"Duncan saved the day! We rented space from a competitor but didn't have the accommodations we were looking for. Duncan took his time to make sure we have everything we need and didn't mind answering our questions thoroughly! 10 out of 10 would recommend!","source":"Google","submissionTime":"2024-11-30T00:00:00","userName":"Tommy J."},{"reviewId":"d90be706-3cff-4ff3-8d84-c65007245fda","range":0,"rating":5,"reply":"Your positive experience with Duncan is greatly appreciated. Thank you for sharing your feedback.","replyTime":"2024-11-30T15:58:00","review":"Duncan was very professional and helpful. He was able to answer all of our questions and more.","source":"Google","submissionTime":"2024-11-30T00:00:00","userName":"Julian J."},{"reviewId":"6c9791f3-adf6-4260-81da-5cc252b0f5c6","range":0,"rating":5,"reply":"We're delighted to hear that you found our team helpful and friendly! Thank you for taking the time to share your experience.","replyTime":"2024-11-30T16:47:00","review":"Always helpful always friendly!","source":"Google","submissionTime":"2024-11-30T00:00:00","userName":"Nicole J."},{"reviewId":"c3994fb7-fbe2-4d55-b437-fbd5b1189677","range":0,"rating":5,"reply":"Thank you for the review, T! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-09-16T14:12:00","review":"The lady was super helpful.  And super nice.  Definitely recommended to my friends, thank you!","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"T “."},{"reviewId":"a39dacd7-c01d-46a8-aa93-a6c172505275","range":0,"rating":5,"reply":"Thank you for sharing. We're glad we could make the process quick and easy for you.","replyTime":"2024-11-11T12:49:00","review":"Very helpful. Made the process quick and easy.","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"Marlee C."},{"reviewId":"b4f2eac4-b5c4-4c0e-9ca1-dacf006a4346","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Kacy Cash. We deeply cherish your experience with us.","replyTime":"2024-11-11T12:49:00","review":"Quick and easy to get set up. Friendly and helpful.","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"Kacy C."},{"reviewId":"3cd03244-9265-41d9-b53b-5dca6bd3e5db","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Duncan and our facility. Thank you for sharing this, Steven!","replyTime":"2024-11-11T15:32:00","review":"Rented a unit Duncan was super responsive and respectful. Facility is super clean!","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"Steven C."},{"reviewId":"ca9b3eb1-73e9-426b-8160-06bc1e655579","range":0,"rating":5,"reply":"Hi Ismael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2024-03-26T14:37:00","review":"Good clean place ?? Staff is very friendly","source":"Google","submissionTime":"2024-11-10T00:00:00","userName":"ismael g."},{"reviewId":"512bd165-c063-4973-82f2-12e83bdb07f8","range":0,"rating":5,"reply":"We are ecstatic to hear that you had a great experience storing your items at Extra Space Storage! Thank you for your feedback.","replyTime":"2024-11-06T13:25:00","review":"Great place to store items!","source":"Google","submissionTime":"2024-11-06T00:00:00","userName":"Matthew B."},{"reviewId":"709ba441-ff05-4edb-9042-525373497214","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with our attendant. Thank you for sharing your feedback.","replyTime":"2024-11-01T12:39:00","review":"The attendant was thorough, timely, and very helpful. Made the process easy.","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"Stucco N."},{"reviewId":"70ee29b0-601e-4a9f-bb51-221cfafbbe4f","range":0,"rating":5,"reply":"Your positive feedback on Duncan's exceptional service is truly appreciated. We're delighted to hear that Duncan provided you with such a warm welcome, helpful information, and outstanding assistance throughout your storage unit rental process. His knowledge, professionalism, and willingness to go the extra mile are qualities we value greatly in our team members. We're glad that your experience with Extra Space Storage was stress-free and exceptional, thanks to Duncan's efforts. Thank you for choosing Extra Space Storage and for taking the time to share your experience.","replyTime":"2024-10-08T12:18:00","review":"I recently rented a storage unit at Extra Space Storage located at 6917 Montgomery Blvd NE in Albuquerque, NM, and was blown away by Duncan Kuykendall's outstanding service.  Before visiting Extra Space Storage, Duncan emailed me to welcome me and relay pertinent information, which I was very grateful for since I had never rented a storage unit before.  Upon arrival, Duncan greeted me with a warm smile and a positive demeanor.  He was friendly, professional, and helpful.\n\nDuncan was incredibly knowledgeable about the storage units and took the time to answer all of my questions. His positive attitude was infectious, making the entire process stress-free.  His willingness to go the extra mile set him apart and made me happy I chose ExtraSpace Storage.  I hope this company values Duncan because he is amazing and a significant asset to this company!\n\nI recommend ExtraSpace Storage to anyone in need of storage space.  Thanks to Duncan Kuykendall, my experience was exceptional.","source":"Google","submissionTime":"2024-10-08T00:00:00","userName":"Christine N."},{"reviewId":"ceb01c6a-50e8-445a-9a3d-40d4c9b87cf3","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience, Sharon. We're glad to hear that Duncan provided excellent service during your rental period.","replyTime":"2024-10-08T16:33:00","review":"I rented a very small unit for a short  period of time.  It was clean, secure, and safe from weather. Access to my unit was easy, yet secure, and open operation hours were convenient.The employee on site (Duncan) provided excellent service.","source":"Google","submissionTime":"2024-10-08T00:00:00","userName":"Sharon S."},{"reviewId":"62c8fedc-8dbc-4662-a5c6-cd4749113e97","range":0,"rating":5,"reply":"Thank you for sharing! We're glad to hear you had a great experience with Duncan and enjoyed our rates.","replyTime":"2024-10-07T10:01:00","review":"Great customer service. Duncan was awesome. Great rates","source":"Google","submissionTime":"2024-10-07T00:00:00","userName":"John J."},{"reviewId":"63819a8c-be0b-4a12-b97e-e7c061d58a69","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage for your storage needs.","replyTime":"2024-10-05T10:15:00","review":"Fast and easy process to rent online, when I arrived it was all ready only took a few minutes to verify info and get lock and keys! Duncan was there and has a great attitude and is very helpful. Easiest storage unit I have ever rented","source":"Google","submissionTime":"2024-10-05T00:00:00","userName":"Sam W."},{"reviewId":"cefa191b-2a62-4058-bf80-174b0d763af8","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with our customer service. Thank you for sharing your feedback!","replyTime":"2024-10-04T10:24:00","review":"Moved into a 5x10 .lock looked like someone was trying to break in so unfortunately the first night I couldn’t lock it due to The office being closed at 6 PM. But the next day I called and they came and repaired the lock immediately. Overall great customer service experience, speedy service and great communication.","source":"Google","submissionTime":"2024-10-04T00:00:00","userName":"Danielle L."},{"reviewId":"850df8a5-fdc5-4f57-a21c-386f905a5f92","range":0,"rating":5,"reply":"We are elated to hear that you find our services quick, easy, and professional. Thank you for taking the time to share your positive experience with Extra Space Storage.","replyTime":"2024-09-21T08:31:00","review":"Quick, easy, professional. I always store with Extra Space.","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"Yvonne H."},{"reviewId":"d98c9ea4-7244-4c16-beee-3cddab9f790d","range":0,"rating":1,"reply":"Your concerns are noted. We will address the issues you've raised internally. Thank you for bringing this to our attention.","replyTime":"2024-09-20T13:46:00","review":"At this point I'm extremely frustrated with how they do business. I moved into this storage unit in April of 2023 at $155/month. Four months later my rate was raised to $255/month. Eight months later raised again to $271/month. Meanwhile at this location there have been several break ins, bullet holes through units, and renters having things stolen. Gate not working to the point that we've been stuck inside multiple times and had to wait for another car to pull up to open the gate because they don't answer their after hours number. Just get a recording. When I left my first review, management responded and said please come in so we can talk about lowering your monthly rate. So I went in and spoke with the person at the desk. He told me he was putting through a request for my rate to be dropped back down to $155 instead of me giving my 30 day notice to vacate. He called me back the following day and told me the request had been approved by the manager and my rate would go down as of 9/1/24. Come 9/3/24, my bank account is charged $255. I called the office back to inquire and reminded him that he confirmed with me that my rate would go back down to $155, and that this $255 charge would overdraft my account because I was only planning for $155 to come out. He said he was going to call the manager and explain to her that he told me it was being dropped to $155 and that he would call me back. I've yet to receive a phone call back from him. Also to be noted, these unit doors do not seal all the way to keep out wind, water, roaches, and mice. My belongings have been in this unit for 18 months and everything is covered with a thick layer of dirt/dust and we've killed one mouse and found a second on dead inside the unit. I feel that I've been taken advantage of renting from this facility. Paying $271 for a storage unit seems excessive...but maybe it's just me??","source":"Google","submissionTime":"2024-09-20T00:00:00","userName":"Danielle L."},{"reviewId":"4829cfe7-84d7-4cc5-aecc-d7413cf31978","range":0,"rating":5,"reply":"We greatly appreciate your kind words, Pamela! Duncan will be thrilled to hear about your positive experience. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-19T10:21:00","review":"Duncan was the greatest helper on finding us a perfect storage and was so friendly. I would definitely give him a 5 star for all his help.. Thank you Duncan keep up the great job..","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"Pamela"},{"reviewId":"0a6665c5-1a44-4623-8a47-d28ef3f18425","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Dillon! We're glad to hear that Duncan provided perfect service at Extra Space Storage.","replyTime":"2024-09-11T15:50:00","review":"Duncan has perfect service!","source":"Google","submissionTime":"2024-09-11T00:00:00","userName":"Dillon G."},{"reviewId":"fd4a8a2b-7595-4c77-a662-fa30cca1b7a0","range":0,"rating":5,"reply":"We're overjoyed to hear that you found our facility and staff to be the nicest. Thank you for choosing Extra Space Storage!","replyTime":"2024-08-28T14:53:00","review":"Nicest facility and nicest staff definitely worth renting from here.","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Richard R."},{"reviewId":"09fe2605-9fea-4628-b412-5a213a6b8649","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Duncan provided you with amazing service. Thank you for sharing your experience with us!","replyTime":"2024-08-24T12:34:00","review":"Duncan was amazing very professional and respectful. If you need a storage unit come see Duncan great guy","source":"Google","submissionTime":"2024-08-24T00:00:00","userName":"BURQUE505"},{"reviewId":"e15a6978-7b28-44f5-9525-408ae1e82a42","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with Nigel. We appreciate your feedback.","replyTime":"2024-08-18T08:57:00","review":"Nigel was great and prompt in assisting me yesterday with my storage. Very professional and answered all my questions even on a busy day for him. It was much appreciated for me and my family.","source":"Google","submissionTime":"2024-08-18T00:00:00","userName":"A K."},{"reviewId":"9d22ce10-a789-455a-bfd3-070b0d412bd0","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-08-09T08:05:00","review":"Just rented a unit and Duncan was helpful and informative through the process. Thanks to the friendly experience,  I would recommend these storage units.","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Ana G."},{"reviewId":"c2fd6deb-76d2-420b-a5d1-1292217ab5f2","range":0,"rating":1,"reply":"We are concerned to hear about the issue with mice. Please contact us at (505) 883-5050 to discuss this further.","replyTime":"2024-08-05T12:36:00","review":"Mice everywhere","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Bash"},{"reviewId":"e51b2568-25c7-412d-81f4-dab9f754d537","range":0,"rating":5,"reply":"We are pleased to hear that Duncan was incredibly helpful! Thank you for your feedback.","replyTime":"2024-08-05T17:37:00","review":"Duncan was so incredibly helpful! Thank you!","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Demitri M."},{"reviewId":"4ea022fd-f3c4-44b5-a03a-d4694ec90b4c","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Vanessa! We deeply cherish your kind words about Angel's helpfulness.","replyTime":"2024-08-02T11:35:00","review":"Angel was super helpful:)","source":"Google","submissionTime":"2024-08-02T00:00:00","userName":"vanessa g."},{"reviewId":"556c5952-406f-404a-ba13-37444cc70c78","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Extra Space Storage. We're glad our staff could assist you when needed.","replyTime":"2024-07-29T07:50:00","review":"I stored my stuff at ExtraSpace storage and the staff members were really nice and helpful whenever I needed help.","source":"Google","submissionTime":"2024-07-28T00:00:00","userName":"FroEVER"},{"reviewId":"0f06ab9b-7d23-4624-825f-b02f240838e9","range":0,"rating":5,"reply":"Thank you for sharing, Katelyn. We genuinely admire your feedback.","replyTime":"2024-07-24T13:50:00","review":"Duncan was amazing thank you for making it easier for me to move","source":"Google","submissionTime":"2024-07-24T00:00:00","userName":"Katelyn H."},{"reviewId":"a9be5128-49a9-43d2-8a55-5b83d345bbd2","range":0,"rating":5,"reply":"Your positive feedback is incredibly valuable. Thank you for sharing your experience with us, Josh.","replyTime":"2024-07-20T10:31:00","review":"Good customer service very helpful.","source":"Google","submissionTime":"2024-07-20T00:00:00","userName":"Josh L."},{"reviewId":"ddd0702b-8a3f-43da-81aa-988fa57adf7b","range":0,"rating":5,"reply":"We are glad to hear that you received great help, even on a hot day. Thank you for sharing your positive experience with us, Damion!","replyTime":"2024-07-20T14:32:00","review":"Great help . Even on a hot day thank you . Duncan!","source":"Google","submissionTime":"2024-07-20T00:00:00","userName":"Damion B."},{"reviewId":"07c1e2f9-d885-4adb-be2b-e3e4c85f69c6","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Nicole! We're glad Liam and Will were able to assist you with getting a better unit. If you ever need anything else, don't hesitate to give us a call at (505) 883-5050.","replyTime":"2024-07-18T09:53:00","review":"Super helpful employees, I rented a unit and realized the door was too small for the couches I needed to move in. Liam and Will helped get me a better unit and offered outstanding service. I couldn’t ask for two better guys to help while I was stressed out!\nThank you!!","source":"Google","submissionTime":"2024-07-18T00:00:00","userName":"Nicole P."},{"reviewId":"3a7aff0b-42ad-4840-bdde-d69a6c9d525c","range":0,"rating":5,"reply":"We're overjoyed to hear that you found our team super cool and very helpful. Thank you for taking the time to share your positive experience with us!","replyTime":"2024-07-10T14:05:00","review":"Super cool and very helpful","source":"Google","submissionTime":"2024-07-10T00:00:00","userName":"Pete M."},{"reviewId":"e2e5df0e-0d12-4686-8959-98455a3746f2","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're excited to hear that Duncan made your experience with us a breeze. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-02T11:45:00","review":"Duncan is a fantastic manager. He makes renting and dealing with storage units a breeze! Thoroughly thought that facilities were great!","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Bruno P."},{"reviewId":"6d9c94d6-b914-47f3-aac9-218fbee06a1e","range":0,"rating":5,"reply":"We're happy to hear that you had a great experience at our facility. Thank you for your kind words!","replyTime":"2024-07-01T10:33:00","review":"Amazing environment, very helpful staff. Welcoming. Good prices. Clean","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Kori B."},{"reviewId":"1e92cdf5-5805-4be2-8e69-7590fb36f937","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are glad to hear that Duncan was very helpful and kind.","replyTime":"2024-07-01T10:41:00","review":"Duncan was very helpful and kind!","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Chelsea B."},{"reviewId":"9a082879-0f08-4bba-8495-d3219cebde7c","range":0,"rating":4,"reply":"We're happy to hear that the storage space was perfect for your needs. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-28T09:30:00","review":"The storage space was the perfect size for the items we needed to store for 3 months. It was easy to rent the space and the unit had easy access.","source":"Google","submissionTime":"2024-06-28T00:00:00","userName":"Claire R."},{"reviewId":"5605cfc4-67ba-4f35-bfe1-c6ed6b3ab7db","range":0,"rating":4,"reply":"Your positive feedback is greatly appreciated. We are delighted to hear that you had a great experience finding storage with us and received excellent customer service. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-27T15:57:00","review":"Great experience. Found storage right away. Great customer service","source":"Google","submissionTime":"2024-06-27T00:00:00","userName":"Stephanie B."},{"reviewId":"805fd48e-cb38-4e6e-a1fb-53b4384ce65f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are thrilled to hear that you feel your items are secure with us. If you ever need anything, don't hesitate to reach out.","replyTime":"2024-06-24T13:52:00","review":"Very friendly staff!  I feel that my items are stored at a secure place.  If you need storage, I recommend Extra Space Storage.","source":"Google","submissionTime":"2024-06-24T00:00:00","userName":"kelly f."},{"reviewId":"2860b80f-250f-49c9-85f4-c6d9b50cfacd","range":0,"rating":5,"reply":"Thank you for the positive feedback, EdyRose! We're glad to hear you had a great experience with our staff and found our location convenient.","replyTime":"2024-06-18T09:18:00","review":"Wonderful friendly staff. Great location.","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"EdyRose J."},{"reviewId":"1cba4248-59cf-4fa6-a56f-193ba741e08f","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated, Angela! We are glad to hear that the unit is perfect for your needs and conveniently located close to home. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-15T16:00:00","review":"Had the right size and the unit is perfect for my needs. Also close to home","source":"Google","submissionTime":"2024-06-15T00:00:00","userName":"Angela B."},{"reviewId":"38c16b3d-d335-4de0-a70c-bab593665cd8","range":0,"rating":5,"reply":"We are thrilled to hear that you had a positive experience with our storage unit and team. We look forward to assisting you again in the future.","replyTime":"2024-06-06T15:46:00","review":"The storage unit was good for the time we had it, everyone has been super nice and helpful. Will use again in the future when I need storage.","source":"Google","submissionTime":"2024-06-06T00:00:00","userName":"Megan C."},{"reviewId":"cd3ade6d-e060-4d32-92e1-be9e18450b46","range":0,"rating":5,"reply":"Thanks for the positive feedback, Kimberly! We are elated to hear that you had a great experience with us. Don't hesitate to reach out if you need anything else.","replyTime":"2024-06-03T12:23:00","review":"Very professional and answered all our questions.  Highly recommend to anyone needing storage","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"Kimberly J."},{"reviewId":"a45ad5b8-1a23-47d7-9fe9-43612555b099","range":0,"rating":5,"reply":"We're thrilled to hear that Duncan was able to help you find the perfect storage unit. Thank you for recommending his assistance!","replyTime":"2024-05-24T10:21:00","review":"Duncan was super helpful in helping us find our storage unit. Would recommend his help if anyone is looking for a storage unit.","source":"Google","submissionTime":"2024-05-24T00:00:00","userName":"Isaiah M."},{"reviewId":"6f29e451-1ddf-4fe0-8707-772d943ea0c3","range":0,"rating":5,"reply":"We're overjoyed to hear that Duncan provided amazing service during your overall great experience with us! Thank you for choosing Extra Space Storage.","replyTime":"2024-05-17T16:19:00","review":"Overall experience was great. Duncan provided amazing service !","source":"Google","submissionTime":"2024-05-17T00:00:00","userName":"Abed A."},{"reviewId":"dc4cc9b7-56a2-484d-857c-b3aaa5ccf831","range":0,"rating":5,"reply":"Thank you for the review, Renée! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! ","replyTime":"2024-05-10T12:10:00","review":"The two gentlemen who helped me today were great as there was an issue that came up & the manager handled it perfectly! Both gentlemen were kind, very polite, & I will recommend this company to my family & closest friends!\nAlso, the units are very clean!??","source":"Google","submissionTime":"2024-05-10T00:00:00","userName":"Renée W."},{"reviewId":"7544c9f2-e2ec-4f5e-8de9-b1ef9ddb2263","range":0,"rating":5,"reply":"Hi Martin, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, welcoming, and professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We pride ourselves on keeping our storage facility clean and well lit and are thrilled to hear your experience reflects that! We're so happy to hear we have your recommendation! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  \n\n","replyTime":"2024-05-09T16:19:00","review":"Friendly, welcoming and professional.  Clean space, well protected and lighted. Definitely recommend storing here.","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"Martin C."},{"reviewId":"57d59250-a2c3-4cc5-a17c-7fff44d640a2","range":0,"rating":5,"reply":"We think Will is great too! Thanks for the positive review, Blake. We are so glad you are satisfied with your rental rate! We're so happy to hear we have your recommendation! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  ","replyTime":"2024-05-06T16:48:00","review":"Will was awesome and was able to get me situated with the right size storage unit super easy. Highly recommend! Prices are very competitive as well.","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Blake B."},{"reviewId":"97f74aa7-56f8-40ba-8bfe-0540f0d75c6b","range":0,"rating":3,"reply":"We think Duncan is great too! Thanks for the positive review, Dj. We understand that additional fees can be frustrating and will forward this for internal review. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2024-04-25T15:14:00","review":"Duncan was cool. Is very helpful and nice. The down deposit a little outrageous. But I think they will work with you.","source":"Google","submissionTime":"2024-04-25T00:00:00","userName":"DJ A."},{"reviewId":"8e464980-eeac-4ddc-aeb9-c52d601febc8","range":0,"rating":5,"reply":"Thank you for your kind words, Isaac. Security is our top priority and we appreciate that you have trusted us with your belongings! Please email us at customerservice@extraspace.com if you need anything! ","replyTime":"2024-04-21T11:54:00","review":"I had a great experience at Extra Space Storage this morning! Duncan, one of the associates, was incredibly friendly and helpful. He walked me through all the steps and made sure I was comfortable with the unit and property. I feel confident that my belongings are secure here. Thank you, Duncan, for going above and beyond!","source":"Google","submissionTime":"2024-04-20T00:00:00","userName":"Isaac S."},{"reviewId":"eb7a0432-bc9c-4acf-bc4f-4ac695cefe12","range":0,"rating":5,"reply":"Hi Artist, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2024-04-19T08:20:00","review":"The staff was very friendly and helpful??I feel very good, storing my belongings with them.","source":"Google","submissionTime":"2024-04-19T00:00:00","userName":"Artist C."},{"reviewId":"9b9eb591-6bb6-444a-a89f-780567dfa056","range":0,"rating":5,"reply":"We think Duncan is great too! Thanks for the positive review, Nottia. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-18T09:20:00","review":"Duncan was super awesome, we were well taken care of and got access to our unit quickly","source":"Google","submissionTime":"2024-04-16T00:00:00","userName":"Nottia L."},{"reviewId":"f9ddbb52-73c1-4184-80af-759cd70dbcf7","range":0,"rating":5,"reply":"Thank you for the review, Ted! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-23T10:42:00","review":"Very pleasant and professional staff. Explained everything in detail and was extremely helpful.\n\nThanks again for everything.","source":"Google","submissionTime":"2024-03-23T00:00:00","userName":"Ted S."},{"reviewId":"96167f35-5aa2-459c-a7d5-8b8709f2c282","range":0,"rating":5,"reply":"Hi Twylastar, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2024-03-20T11:37:00","review":"Was very helpful","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Twylastar L."},{"reviewId":"c89a0aa7-1f69-4060-b2a7-05e7c6ae832f","range":0,"rating":2,"reply":"We're sorry to hear this, Dani. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you? ","replyTime":"2024-03-18T08:02:00","review":"I moved into my storage unit less than a year ago at a $155/month rate. Two months later it was raised almost $100/month. Now, at month 10, my new rate is $271/month. When did storage become such a racket? They obviously know when you have all of your belongings comfortably stored that you aren't going to bother with loading it all up and moving again. I might as well move some stuff around and put my bed together because with the rate of monthly rent increases I'm gonna have to live in it soon. Gone are the days of being given a lease....now the only option is month to month so they can raise your rent as often as they'd like.","source":"Google","submissionTime":"2024-03-17T00:00:00","userName":"Dani P."},{"reviewId":"bed1a45b-c940-4f70-95a0-e23d87d8aa6c","range":0,"rating":5,"reply":"Hi Tara, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2024-03-08T09:51:00","review":"Great service!!","source":"Google","submissionTime":"2024-03-07T00:00:00","userName":"Tara B."},{"reviewId":"75ace801-c133-4a59-9187-70ea8c5f2650","range":0,"rating":1,"reply":"Hi Michael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2024-01-24T09:40:00","review":"They use cylinder locks that can be punched out by thieves. Mine was. Beware. There  is no 2nd slot your your own lock.","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Michael S."},{"reviewId":"8c033f4e-d42a-473d-80da-7fd8c9264d9b","range":0,"rating":1,"reply":"Hi Christie, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (505) 883-5050?\r","replyTime":"2024-02-26T08:56:00","review":"This storage facility has had numerous break ins over the past two weeks. Multiple units have been affected, ours included. There was a shooting on site during broad daylight last weekend. The facility took several days to repair impacted units which in the meantime were not secure. They refused to waive or reduce the monthly fee; the unit is still made of flimsy metal which can be easily broken into, and after 2 months and all of these issues they raised our rate! They do not have security. They have a patrol who comes by once every 4 hours or so during the night. We routinely see cars following others in and out. This is not a safe or secure facility. And the management hasn’t dealt with that to make it more so. I have already spoken with the regional manager and two other employees about my concerns, and was told there was no reason to change gate or door codes bc break ins were occurring with other means. I asked if around the clock security was being considered and was told no. 2 weeks after our break in the metal frame around our unit has not been reinforced; I was told the vendor ran out of the materials. So, the facility management is well aware of our concerns; the response from vendor to please call them is unfortunate. We’ve spoken with them many times.","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Christie R."},{"reviewId":"65d5fc6e-708f-4937-988e-3d33c807c9d6","range":0,"rating":5,"reply":"Hi Brittany, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Christy! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-02-26T11:52:00","review":"I LOVED my experience here. Kristy or Christie or Christy (I don't know the spelling, sorry!) was absolutely wonderful. Y'all should pay her more. She showed me everything I needed to know, made sure I was all set up, and we had a great conversation at the same time! Seriously, promote that woman, she's great.","source":"Google","submissionTime":"2024-02-24T00:00:00","userName":"Brittany"},{"reviewId":"624af47e-8426-46fe-abd0-052a71ed9dcb","range":0,"rating":5,"reply":"Asiyah, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage. \n ","replyTime":"2024-02-22T15:24:00","review":"The customer service is phenomenal and honestly the best service i’ve had in such a long time. they were welcoming, funny, and extremely helpful and friendly! Would definitely recommend this storage unit place to everyone! 10/10 experience thank you guys :)","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"Asiyah A."},{"reviewId":"c0b13086-da71-4d4e-ba04-ac1f265c5c5b","range":0,"rating":5,"reply":"Hi Liz, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dustin! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-02-16T09:17:00","review":"Dustin was very helpful and knowledgeable. He searched other locations to help me find what I needed. The space was nice and clean and location was clean and well lit up.","source":"Google","submissionTime":"2024-02-16T00:00:00","userName":"Liz D."},{"reviewId":"1355e1a1-f28a-4b11-b847-38f5c5f655cc","range":0,"rating":5,"reply":"Hi Kyle, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2024-02-16T14:52:00","review":"Great customer service","source":"Google","submissionTime":"2024-02-16T00:00:00","userName":"Kyle G."},{"reviewId":"a425423b-8741-4397-9624-cb5f7ca19d83","range":0,"rating":5,"reply":"Hi Lauren, we appreciate you taking the time to share your experience with us! We agree, Christi is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-02-15T12:53:00","review":"Christi was very kind and she helped me when my storage unit got robbed she Definitely should be promoted to a manager she super cool and I really like her","source":"Google","submissionTime":"2024-02-15T00:00:00","userName":"Lauren H."},{"reviewId":"7f4e3f04-7b54-4cc6-bd0e-142c291f412d","range":0,"rating":5,"reply":"Thank you for the kind words, Kathysha! We're committed to providing excellent customer service. We're so happy to hear we have your recommendation! Give us a call at 888-STORAGE if you need any future assistance.   \n","replyTime":"2024-02-12T16:09:00","review":"Amazing customer service, help me find the right fit to store my stuff away for a time frame. Totally recommend!","source":"Google","submissionTime":"2024-02-12T00:00:00","userName":"Kathysha V."},{"reviewId":"f0c8e3a2-793e-4274-8a81-8ae127a836a4","range":0,"rating":5,"reply":"Thank you for your feedback, Harli! Providing renters with clean and secure facilities is our top priority. We're glad our team is incredibly friendly and went above and beyond to assist you. We're so happy to hear we have your recommendation! Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-02-13T08:23:00","review":"I was impressed by its cleanliness and attention to security. The presence of surveillance cameras and gated access provided me with peace of mind. Moreover, the staff members were incredibly friendly and went above and beyond to assist me. I would certainly recommend this facility to anyone in need of a secure and reliable storage solution.","source":"Google","submissionTime":"2024-02-12T00:00:00","userName":"Harli H."},{"reviewId":"7e65aa1b-ee0d-4e73-8381-7480bf8c0b82","range":0,"rating":5,"reply":"Thank you for the review, Julissa! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2024-02-09T10:57:00","review":"The staff was so helpful and friendly I felt like I was talking with an old friend and they were so nice to my son thank you all for your hard work and dedication!!!","source":"Google","submissionTime":"2024-02-08T00:00:00","userName":"Julissa G."},{"reviewId":"2e895d40-ea85-462e-be00-2c93d4ed8f1b","range":0,"rating":5,"reply":"Hi Donnetta, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-02-05T14:17:00","review":"Clean and Secure. Friendly and personable. The only storage place I go to.","source":"Google","submissionTime":"2024-02-03T00:00:00","userName":"Donnetta W."},{"reviewId":"25dcf08f-14f3-4ffb-898c-c730ddeb0538","range":0,"rating":5,"reply":"Thank you for the review, Kyanna! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2024-02-03T12:41:00","review":"Staff was super nice super helpful. Had an issue with my card the manager came in the next day on his day off to help me resolve payment issue. Very professional and both of them had the best sense of humor.","source":"Google","submissionTime":"2024-02-03T00:00:00","userName":"Kyanna F."},{"reviewId":"9858a1de-24de-4329-bae6-cd2a67a9aaca","range":0,"rating":5,"reply":"Thank you for the kind words, Andrea! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-02-03T12:19:00","review":"Excellent customer service!!","source":"Google","submissionTime":"2024-02-03T00:00:00","userName":"Andrea O."},{"reviewId":"0f0db6c4-389c-47a6-ac5d-302adbb30942","range":0,"rating":4,"reply":"Hi Joshua, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2024-01-29T13:06:00","review":"Extra Space Storage has taken good care of me as a customer. I called their customer service because of a rate adjustment and they helped make it right.","source":"Google","submissionTime":"2024-01-29T00:00:00","userName":"Joshua P."},{"reviewId":"27917560-f5f2-44dd-bfb6-3effbb0da354","range":0,"rating":5,"reply":"Hi Michael, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2024-01-24T09:40:00","review":"Cool Store manager. Heck of a nice man. Can't go wrong with Extra space storage. Fair prices, clean units, no problems very nice people ?????????","source":"Google","submissionTime":"2024-01-24T00:00:00","userName":"Michael S."},{"reviewId":"3090d6d8-99a1-4dfa-a44e-ae2e5933fd08","range":0,"rating":5,"reply":"Hi Mike, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Christie! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-01-23T12:11:00","review":"Christi is great. Very nice, and explains everything perfectly.\nWe love Christi. Give her a raise.","source":"Google","submissionTime":"2024-01-23T00:00:00","userName":"Mike S."},{"reviewId":"a2fb5e8a-a943-4693-960d-f400af3872b1","range":0,"rating":5,"reply":"Thank you, Isac. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2024-01-18T17:21:00","review":"Extremely Happy with miss Christi","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"Isac C."},{"reviewId":"edfd6f5c-f5aa-4403-a8dd-2053e89a9d7a","range":0,"rating":5,"reply":"Thank you for the kind words, Merlinda! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-01-13T09:11:00","review":"Great customer service and friendly staff","source":"Google","submissionTime":"2024-01-13T00:00:00","userName":"Merlinda M."},{"reviewId":"6518b673-416f-49e7-9611-ca4f7a0c67ae","range":0,"rating":5,"reply":"Thank you for the review, Amber! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2024-01-13T16:52:00","review":"Good experience so far. The staff was very friendly and kind. I was able to get my storage unit fast and ready to go. ??","source":"Google","submissionTime":"2024-01-13T00:00:00","userName":"Amber G."},{"reviewId":"52526077-4cec-496d-b501-39c1fedaac70","range":0,"rating":5,"reply":"Thank you for the kind words, Star. We're glad Duncan was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2024-01-09T14:39:00","review":"Duncan was great! Thank you","source":"Google","submissionTime":"2024-01-09T00:00:00","userName":"Star S."},{"reviewId":"95ce199b-491c-4b46-9eda-a8f05c5b6594","range":0,"rating":5,"reply":"Hi Loretta, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Duncan! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-01-05T15:18:00","review":"Duncan was so friendly and helpful on deciding which size storage unit was suitable for my stuff. Thank you for your help. I didn’t need to look elsewhere. Thanks","source":"Google","submissionTime":"2024-01-05T00:00:00","userName":"Loretta T."},{"reviewId":"3089e7b6-8b42-4b21-a273-7d7580014b99","range":0,"rating":5,"reply":"Hi Wendy, thank you for your review. We're glad Raina and Jessica were very pleasant and helpful. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2024-01-04T15:41:00","review":"Raina and Jessica were very pleasant and helpful.","source":"Google","submissionTime":"2024-01-04T00:00:00","userName":"Wendy V."},{"reviewId":"80629a1c-8f74-46ac-8f39-6521aa16ef8f","range":0,"rating":5,"reply":"Hi Melissa, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Duncan! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2024-01-02T12:58:00","review":"We had such a wonderful experience getting a unit this afternoon. Duncan was a delight! Knowledgeable, honest, & helpful. He showed us different sizes so we could pick out a unit that was just right for what we needed! Would definitely recommend to anyone who needs a storage unit. Thank you so much! ??","source":"Google","submissionTime":"2024-01-02T00:00:00","userName":"Melissa R."},{"reviewId":"a42635ac-946c-4414-b4d9-f9a74a16be58","range":0,"rating":5,"reply":"Thank you so much for your kind words, Peter. We really appreciate you taking the time to share your experience with us. If you ever need any help with your rental, come by the office or call us at 888-storage.  \n","replyTime":"2024-01-02T17:46:00","review":"When I had trouble with my storage unit door Duncan provided superb customer service. First when it appeared that the lock was frozen and then ultimately when he had to fix the door track to prevent the bolt from jamming.","source":"Google","submissionTime":"2024-01-02T00:00:00","userName":"Peter O."},{"reviewId":"f767a9d7-f84c-46de-ad90-6e3da661525f","range":0,"rating":5,"reply":"We appreciate you taking the time to share your feedback, Mshai Mwatela. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property and are here to help if any concerns come up in the future! We can be reached at 888-STORAGE.  \n","replyTime":"2023-12-30T09:32:00","review":"Excellent service,  reasonable rates and secure facility.","source":"Google","submissionTime":"2023-12-30T00:00:00","userName":"Mshai M."},{"reviewId":"6132424f-e347-4041-917a-a683e4ceae3d","range":0,"rating":5,"reply":"We think Duncan is great too! Thanks for the positive review, Les. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-21T11:27:00","review":"Duncan is the best! So helpful!","source":"Google","submissionTime":"2023-12-21T00:00:00","userName":"Les"},{"reviewId":"d717e95e-9867-462d-bffd-496b592ae0f6","range":0,"rating":5,"reply":"Thank you for the kind words, Yvonne! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-12-21T13:29:00","review":"I  love the customer service thank you for an amazing women whom helped me","source":"Google","submissionTime":"2023-12-21T00:00:00","userName":"Yvonne D."},{"reviewId":"b574ee50-8f07-4482-8006-41a3005f18c8","range":0,"rating":5,"reply":"Hi Cruz, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-12-13T12:46:00","review":"Very helpful also friendly and great service.","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"Cruz p."},{"reviewId":"57d1b9c7-25c6-47f1-98df-c467fbdd7055","range":0,"rating":5,"reply":"Hi Javier, thank you for your review. We're glad Kristy and Duncan were both very friendly and helpful. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to reach out any time at 888-storage.  \n","replyTime":"2023-12-08T08:19:00","review":"I did not rent a space here but cleared out a unit I won from a storage auction. Kristy and Duncan were both very friendly and helpful. My unit was near the front so I didn't see the entire facility. The area I did see, including the office, was very clean. This location is kinda tucked away so it kinda felt a little  more secure. Located in a busy area in the heights but lots of room for those bigger trucks. Thanks for the great experience even for not being a monthly renter.","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Javier R."},{"reviewId":"282149e1-abaf-4bb3-a518-21efa7da04ba","range":0,"rating":5,"reply":"Thank you for the review, Nathan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-12-01T10:20:00","review":"Great place nice and friendly staff prices are fair","source":"Google","submissionTime":"2023-12-01T00:00:00","userName":"nathan g."},{"reviewId":"61aa7d61-837f-4855-ad04-492caff619b9","range":0,"rating":4,"reply":"Esteven, we are so glad you trust Extra Space Storage with your belongings. Security is our top priority and we are so happy your experience reflects that.  Please stop by the office or give us a call at 888-storage if you need anything. ","replyTime":"2023-11-22T10:43:00","review":"My unit was broken into but they helped put with everything promptly and help facilitate our move fast","source":"Google","submissionTime":"2023-11-22T00:00:00","userName":"Esteven L."},{"reviewId":"f3f23710-102b-4ed9-b473-6a77a08f3af7","range":0,"rating":5,"reply":"Hi Ginger, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-11-21T13:59:00","review":"Super easy move in","source":"Google","submissionTime":"2023-11-21T00:00:00","userName":"ginger S."},{"reviewId":"1c17bd3b-82fb-4d7e-a75f-4fff79594bd5","range":0,"rating":5,"reply":"Hi Joan, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-11-21T09:17:00","review":"Great customer service and great efficient care regarding my account. Definitely feel safe with my belongings there.","source":"Google","submissionTime":"2023-11-20T00:00:00","userName":"Joan Y."},{"reviewId":"a766cb9f-7727-4666-944a-d685b47bed87","range":0,"rating":5,"reply":"Hi Valma, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Christy! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-11T13:51:00","review":"Christy went above and beyond. I can't say enough about the great service she provided me and I'd like to thank her again for going the extra mile Thank you, Christy!","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"Valma E."},{"reviewId":"7db5e6f3-edfc-4c7c-87f6-b5032c35bad1","range":0,"rating":5,"reply":"Hi John, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-11-11T15:47:00","review":"Fast and easy to sign up online with a great online discount. I signed up and was moving stuff into our unit within an hour!","source":"Google","submissionTime":"2023-11-11T00:00:00","userName":"John S."},{"reviewId":"18633bec-de9b-4e5a-a2b0-2db11bb59412","range":0,"rating":5,"reply":"Hi Sarah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-11-10T12:39:00","review":"The woman who helped me was great. She got my reservation finalized quickly and kindly showed me to my unit to make sure my codes and lock worked.","source":"Google","submissionTime":"2023-11-10T00:00:00","userName":"Sarah S."},{"reviewId":"e861faf4-e6d8-4b18-9229-b4f907f5bf0a","range":0,"rating":5,"reply":"Hi Cristo, thanks so much for your review! We are thrilled to hear your experience with Angel was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-11-07T13:23:00","review":"Thank you Angel at Extra Space Storage on Montgomery and Louisiana for your exceptional help and kindness and excellent follow up.","source":"Google","submissionTime":"2023-11-07T00:00:00","userName":"Cristo F."},{"reviewId":"f4986e20-1a84-4199-ba47-f38c22daf362","range":0,"rating":5,"reply":"Thank you for the kind words, Sylvia! We're committed to providing excellent customer service. Please stop by the office or contact us at 888-storage if you have any questions! \n\n","replyTime":"2023-11-07T11:48:00","review":"Great customer service","source":"Google","submissionTime":"2023-11-06T00:00:00","userName":"Sylvia S."},{"reviewId":"dd34727e-ff34-4d69-9c6a-4e7accc609bb","range":0,"rating":5,"reply":"Hi Randall, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Duncan and Christy! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-10-28T16:37:00","review":"Great customer service, Duncan and Christy were very helpful and informative. Also was the cheapest rate I could find in the area for a 10x10. Highly recommend this location.","source":"Google","submissionTime":"2023-10-28T00:00:00","userName":"Randall B."},{"reviewId":"d0da3b10-1c1c-48d8-b8cf-5e264b57d755","range":0,"rating":5,"reply":"Thank you for the review, Robert! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-10-24T13:47:00","review":"Very helpful","source":"Google","submissionTime":"2023-10-24T00:00:00","userName":"Robert L."},{"reviewId":"b5caf0f0-625b-45af-becf-9e856215b77b","range":0,"rating":5,"reply":"Hi Ginger, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-10-24T16:33:00","review":"Very clean facilities and excellent service. I would recommend.","source":"Google","submissionTime":"2023-10-24T00:00:00","userName":"Ginger P."},{"reviewId":"e3264afd-4a7a-41dc-9afb-7921f166512a","range":0,"rating":4,"reply":"We are thrilled you had a positive experience with Extra Space Storage! Our team really appreciates your feedback. Stop by our office if you need anything in the future! ","replyTime":"2023-10-19T12:44:00","review":"Friendly","source":"Google","submissionTime":"2023-10-19T00:00:00","userName":"Ron S."},{"reviewId":"d593ec86-d5ff-401b-95c9-e4a7f3d63e80","range":0,"rating":5,"reply":"Malcolm, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything! \n\n ","replyTime":"2023-10-12T08:19:00","review":"They were extremely helpful and made the rental process easy and seamless. Helpful in showing and guiding what was available and then showing and getting set up for the unit.","source":"Google","submissionTime":"2023-10-12T00:00:00","userName":"Malcolm M."},{"reviewId":"ea993db6-418e-490b-910b-ea4e7d49a169","range":0,"rating":5,"reply":"Thank you for leaving a 5-star rating! We are grateful to have customers like you. Please let our team know if you need any assistance or have any questions.","replyTime":"2023-10-12T14:24:00","review":"Great service!","source":"Google","submissionTime":"2023-10-12T00:00:00","userName":"Ginger G."},{"reviewId":"d35a3580-8313-4659-935a-344564f5ec7a","range":0,"rating":5,"reply":"Hello, Mary. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-10-12T15:01:00","review":"Easy.","source":"Google","submissionTime":"2023-10-12T00:00:00","userName":"mary m."},{"reviewId":"c48668aa-283b-4f1f-bc6d-492dcc7b747c","range":0,"rating":5,"reply":"Hi Mike, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-10-10T11:16:00","review":"The person helping me was extremely nice and informative I will definitely recommend you to anyone needing a storage","source":"Google","submissionTime":"2023-10-09T00:00:00","userName":"Mike G."},{"reviewId":"edf36de3-dbdf-440f-98e3-74a63a093b9c","range":0,"rating":5,"reply":"Hi De, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-09-26T17:16:00","review":"The gentleman that helped me was Duncan, at 6917 Montgomery, he was very thorough and explained all of the fees to me so that I would know exactly how much my monthly bill is and showed me where the lights are incase I'm at my storage unit and it gets dark. He answered all of my questions and made me feel at ease and I appreciate him very much for that.He has excellent customer service skills.","source":"Google","submissionTime":"2023-09-26T00:00:00","userName":"De K."},{"reviewId":"072a34fc-20c9-4702-94da-9ce2c651e1b9","range":0,"rating":5,"reply":"Thank you for the review, Ebony! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need something.","replyTime":"2023-08-23T17:17:00","review":"I had an amazing experience with this company. The customer service was outstanding and the unit I purchased was exactly what I needed. I was so pleased with the service I received from Extra Space Storage. They went above and beyond to help me. The prices on there unites are Affordable. I was very pleased with the service i received from The store manager, along with Karla and Stormy.Very helpful and friendly. Thank you all for your pleasant service. ??","source":"Google","submissionTime":"2023-08-23T00:00:00","userName":"Ebony S."},{"reviewId":"88060090-b1bc-44fa-9cba-98dbd978edc6","range":0,"rating":5,"reply":"Hi Michael, thank you for your review. We're glad Carla was a pleasure to work with and went above and beyond to get you taken care of. We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-08-14T10:20:00","review":"Carla was a pleasure to work with and went above and beyond to get me taken care of. It's good to know some people still understand what customer service is all about.","source":"Google","submissionTime":"2023-08-13T00:00:00","userName":"Michael S."},{"reviewId":"d1ca56dc-17c0-419e-a963-2a7b06eba531","range":0,"rating":5,"reply":"Hi Alysha! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (505) 883-5050 or stop by the facility! ","replyTime":"2023-08-12T10:46:00","review":"Great customer service !","source":"Google","submissionTime":"2023-08-12T00:00:00","userName":"alysha s."},{"reviewId":"24c3269f-1053-4246-96f4-6ed7fac92b2c","range":0,"rating":5,"reply":"Thank you for the kind words, Felicia. It's great to know Carla has been pleasant and beyond helpful! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2023-08-12T12:59:00","review":"Carla is just wonderful and pleasant she really went above and beyond to assist. Made my experience very welcoming. I will definitely return to this location for all of my storage needs. Thank you.","source":"Google","submissionTime":"2023-08-12T00:00:00","userName":"Felicia m."},{"reviewId":"78e66f58-bbec-460c-a098-2b781ad1315f","range":0,"rating":5,"reply":"Hi Sabrina, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-08-12T17:20:00","review":"Very professional!","source":"Google","submissionTime":"2023-08-12T00:00:00","userName":"Sabrina K."},{"reviewId":"182464fe-d851-460f-8629-fdbe333c1909","range":0,"rating":5,"reply":"Hi Vicki, thank you for your review. We're glad Molly always greets you with cheerfulness and willingness to help you with whatever you need. We prioritize providing well-maintained facilities and are so glad to hear your experience reflects that. Don’t hesitate to reach out if you need anything at 888-STORAGE.","replyTime":"2022-02-13T09:31:00","review":"Molly always greets me with cheerfulness and willingness to help me with whatever I need.  The storage areas are very well maintained!  Thank you.\nToday Stormy helped me with the account.  She was very helpful and answered all my questions.  Great people at Extra Space.","source":"Google","submissionTime":"2023-08-11T00:00:00","userName":"Vicki M."},{"reviewId":"c1d14748-775d-474a-a802-ea3d8213ffd4","range":0,"rating":5,"reply":"Hi Cody, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-08-07T12:39:00","review":"Was in a hurry late evening when I couldn’t get access to a unit extra space helped when no one else could and had access that same night great place and friendly service","source":"Google","submissionTime":"2023-08-07T00:00:00","userName":"cody n."},{"reviewId":"b4c3b692-b914-44f8-83b1-99b83c9ac3d2","range":0,"rating":5,"reply":"Thanks for the awesome review, Laurie! We work hard to meet the expectations of our customers, and we're happy to hear Clara and Stormy hit the mark for you! Don't hesitate to stop by the office or contact us at (505) 883-5050 if you need anything.","replyTime":"2023-08-05T14:09:00","review":"Carla and Stormy were excellent","source":"Google","submissionTime":"2023-08-05T00:00:00","userName":"Laurie S."},{"reviewId":"2445dd64-7f03-4165-ac72-266fe83d09fd","range":0,"rating":5,"reply":"Brian, We are thrilled to hear that you had such a positive experience with Extra Space Storage. We strive to go above and beyond for our customers, and it's great to know that our efforts are appreciated. Should you have any further questions or need any assistance in the future, please don't hesitate to reach out to us at (505) 883-5050. We are here to provide you with exceptional service.\n","replyTime":"2023-07-24T17:51:00","review":"Thanks for your 110 %","source":"Google","submissionTime":"2023-07-24T00:00:00","userName":"Brian S."},{"reviewId":"b52488db-c053-4910-954e-3732312c1eb5","range":0,"rating":4,"reply":"Hi Melanie, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out at 888-STORAGE if you need anything!  \n","replyTime":"2023-06-30T10:25:00","review":"Just rented folks seem very nice. Door to corridor missing enter button but still work. Clean facility.","source":"Google","submissionTime":"2023-06-30T00:00:00","userName":"Melanie H."},{"reviewId":"c217147c-fe00-4ba1-899c-704ac9bc88d7","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Kyle. We are so glad you are satisfied with your rental rate! Please stop by the office or call us at 888-STORAGE if we can help you with anything! ","replyTime":"2023-06-16T15:55:00","review":"Wonderful staff, always helpful. No problems with safety or any of the functions on the property. Very well priced and the location along with the staff made our time very worthwhile.","source":"Google","submissionTime":"2023-06-16T00:00:00","userName":"Kyle M."},{"reviewId":"0bfcadae-59c7-4f37-86b2-ed4b29bbd9aa","range":0,"rating":5,"reply":"Hi Fahas, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-06-03T16:41:00","review":"Great facility.","source":"Google","submissionTime":"2023-06-03T00:00:00","userName":"FAHAS K."},{"reviewId":"4511d2f5-221f-42d0-b79f-c0f9d9717154","range":0,"rating":5,"reply":"Thank you for the review, Katrina! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-06-02T14:20:00","review":"Amazing, safe and secure","source":"Google","submissionTime":"2023-06-02T00:00:00","userName":"Katrina M."},{"reviewId":"14c66b8c-2590-4475-9839-b28aa437993d","range":0,"rating":5,"reply":"Angel, thank you for taking the time to leave your review! We are committed to being the most convenient, professional storage solution in your neighborhood. We're glad we were able to meet your storage needs! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.","replyTime":"2023-04-28T18:05:00","review":"Very nice people good prices love how you can open the gate with the app save time looking for the code plus they let you have the lock for free overall everything is good……. And they are just across the street where I live","source":"Google","submissionTime":"2023-04-28T00:00:00","userName":"Angel “."},{"reviewId":"6c91d7d9-fb72-4ed4-9ef1-9e460478fb0c","range":0,"rating":5,"reply":"Nancie, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're committed to providing excellent customer service. We're glad Danielle and Ashe were kind, quick, and thorough. As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-04-19T10:38:00","review":"I’m just getting started here, but Extra Space has good locations, fair prices, and very available, patient, helpful customer service. I used the online chat, w/Danielle, and in-house phone w/Ashe both of whom were kind, quick and thorough. Off to a great start!","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"Nancie D."},{"reviewId":"54d92060-550c-4709-ada9-df35121ef507","range":0,"rating":5,"reply":"Hi Horns4469, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2023-04-15T12:53:00","review":"Excellent service","source":"Google","submissionTime":"2023-04-15T00:00:00","userName":"Horns4469 H."},{"reviewId":"64c4c0b5-2eab-4907-b9e4-55b9404b5ba0","range":0,"rating":5,"reply":"Thank you for the review, Byron! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-04-07T15:38:00","review":"Friendly staff and clean ground my storage space was more than what I needed for a low price","source":"Google","submissionTime":"2023-04-07T00:00:00","userName":"Byron H."},{"reviewId":"6828888e-a245-4a4e-8ca0-dba82a6de148","range":0,"rating":5,"reply":"Hi Sandi, thank you for your review. We're glad Malik bent over backward to help you through it all. Feel free to stop by the office if you need anything! ","replyTime":"2023-04-06T15:04:00","review":"We rented the space we needed for about seven months.  We were always treated with curtesy and enjoyed using your facility.  Even though we had some mix-ups over details when we were moving out, Malik  bent over backwards to help us through it all  Thank you.  Will definitely use Extra Space Storage again","source":"Google","submissionTime":"2023-04-06T00:00:00","userName":"Sandi R."},{"reviewId":"970b8dc4-c8e9-4c0a-89af-0261d55ab4bc","range":0,"rating":5,"reply":"Thank you for the review, JMHAM628! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental.","replyTime":"2023-04-06T09:07:00","review":"One of my storage units I had open up on November 23, 2012. Each storage managers were very courteous and helpful in maintaining the storage complex.  Any suspicious activities they are the first to notify you. Thank you for your service and devotion of your responsibilities.","source":"Google","submissionTime":"2023-04-05T00:00:00","userName":"JMHAM628"},{"reviewId":"d09de6ec-8c6b-448b-a9cf-9d3c54defdb3","range":0,"rating":5,"reply":"Thanks for the kind words, Stephanie! We appreciate you recommending us to your friends and family. We're here to help at 888-storage whenever you need us.","replyTime":"2023-03-02T09:51:00","review":"Great friendly staff. He went above and beyond to make sure I got the best service. Will definitely recommend","source":"Google","submissionTime":"2023-03-01T00:00:00","userName":"Stephanie C."},{"reviewId":"1ffe7712-76d6-4fb1-8898-ed57c133afc2","range":0,"rating":5,"reply":"Thank you for your feedback, Belle! We love to hear that our customers are happy with Extra Space. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-02-11T16:37:00","review":"Great location! Very secure!","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"Belle W."},{"reviewId":"f06e5a37-0407-452f-b912-9ab1f11609b7","range":0,"rating":5,"reply":"Hi G.michael, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please give us a call at 888-storage if anything comes up! \n\n","replyTime":"2023-02-04T16:47:00","review":"Clean no problem","source":"Google","submissionTime":"2023-02-04T00:00:00","userName":"G.Michael M."},{"reviewId":"d5813464-b7b1-4e27-b3e7-663789e3b7ce","range":0,"rating":5,"reply":"Hi Susan, thank you for your review. We're glad our team gave you directions. Feel free to stop by the office if you need anything! ","replyTime":"2023-02-02T09:39:00","review":"got lost once and the staff was nice enough to give me directions","source":"Google","submissionTime":"2023-02-02T00:00:00","userName":"Susan “."},{"reviewId":"f9b6e1cc-b84a-40c7-8bf1-b4dc08a303d2","range":0,"rating":5,"reply":"Thank you for the kind words, Brejette! We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-01-10T11:06:00","review":"Awesome customer service. Thanks!","source":"Google","submissionTime":"2023-01-10T00:00:00","userName":"Brejette T."},{"reviewId":"48a4a045-3776-4e47-a1ca-a4fa049b1cb1","range":0,"rating":5,"reply":"Thank you, Jacob. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-12-16T13:47:00","review":"been renting with my brother for about a month and its been awesome here!","source":"Google","submissionTime":"2022-12-16T00:00:00","userName":"Jacob G."},{"reviewId":"7bc73592-891b-416e-8cbc-0b0f5d613958","range":0,"rating":5,"reply":"We think Molly is great too! Thanks for the positive review, Princess. We're glad Sam was super nice. Please stop by the office or contact us at 888-storage if you have any questions!","replyTime":"2022-12-07T17:19:00","review":"Moved out about a week ago after renting for almost a year! Molly was super awesome and I missed her this last month, but Sam was super nice when I let her know I was moving out. Just a great place to rent overall and the staff always answered my questions!","source":"Google","submissionTime":"2022-12-07T00:00:00","userName":"Princess Z."},{"reviewId":"9aeca2cf-56eb-4671-b67c-438f98201154","range":0,"rating":5,"reply":"Thank you for the kind words, Bruno. We're glad our manager was able to help find you storage for your car! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2022-12-06T12:23:00","review":"My brother and I needed a place and the agent we spoke with was very nice and got us a great deal. Now I have a place to store my car!","source":"Google","submissionTime":"2022-12-06T00:00:00","userName":"Bruno R."},{"reviewId":"c54852fe-e78b-446a-8246-6b4e4cbdbcb1","range":0,"rating":4,"reply":"Hi D. Thank you for taking the time to leave your feedback. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had a positive experience renting with Molly and Raina. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.","replyTime":"2022-01-13T11:14:00","review":"Ended up having to get 2 separate spaces for all our stuff while our house sells. Anyways, both phone calls to set up the reservations went very well, I had all my questions answered and everyone was polite. However, I have to say Molly went above and beyond in helping meet get the second unit. Including getting me on a special promotion and not charging all the silly admin fees. Thanks to Molly and Raina, for making this move easier on me.\n\nAdded info (11/22): I have to be honest about my experience it was great, but after the 3 months mark. They are allowed to raise their prices on you, \"it's in the contract,\" I was told. However, they did try to raise the large unit I had by $80 one month, from $235 to $315. I was pretty mad so, I called them and spoke with Molly again. They lowered the raised rate only $30 instead of $80. Not great but, I wanted out faster now.\n\nSo, now you know what could happen and what they may try to pull on you... Good luck out there.","source":"Google","submissionTime":"2022-11-29T00:00:00","userName":"D W."},{"reviewId":"a932197b-42a6-436b-ac09-c24d47aa59e3","range":0,"rating":5,"reply":"We think Molly is great too! Thanks for the positive review, Robert. We're glad she made you feel welcome and was very professional. We appreciate you recommending us to your friends. As always stop by the office or call us at 888-storage if you need anything.  ","replyTime":"2022-11-21T15:11:00","review":"Your new store manager Molly was awesome, she made me feel welcome and I left feeling good she was very professional and I would recommend this place to anyone of my friends... Keep up the great work.","source":"Google","submissionTime":"2022-11-21T00:00:00","userName":"Robert O."},{"reviewId":"887f6589-48fb-4403-a61a-a4c08b83aa1b","range":0,"rating":5,"reply":"Hi Jesse!Thank you so much for the positive review. We are glad you feel good about storing with us. If you ever need anything don't hesitate to give us a call at (505) 883-5050 or stop by the facility! ","replyTime":"2022-11-18T12:42:00","review":"This place is awesome I recommend it for anybody who needs to put up stuff in storage","source":"Google","submissionTime":"2022-11-18T00:00:00","userName":"Jesse A."},{"reviewId":"f8704b8c-0016-409b-a0b3-2af6bac3474f","range":0,"rating":5,"reply":"Hi Marco!Thank you so much for the positive review. It's great to know our team was friendly and that you feel good about your rental with us. If you ever need anything don't hesitate to give us a call at (505) 883-5050 or stop by the facility! ","replyTime":"2022-11-12T10:21:00","review":"Got a super-super deal on an indoor 5x10. Left it in the cart on the web special, came back the next day and saved an additional $30 on the admin fee that disappeared. You have to buy the $20 key. Staff very friendly","source":"Google","submissionTime":"2022-11-11T00:00:00","userName":"Marco B."},{"reviewId":"56ef7aed-74aa-4fb5-8bdc-fe10b112ec2a","range":0,"rating":5,"reply":"We think our employee is great too! Thanks for the positive review, Aracely. We're glad she has such great energy, made you feel so welcome, and allowed you to ask questions. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-11-04T16:40:00","review":"She was amazing, she has such great energy and made me feel so welcome. She allowed me to ask questions and was very detailed and transparent since this was my first time renting storage on my own.","source":"Google","submissionTime":"2022-11-04T00:00:00","userName":"Aracely G."},{"reviewId":"1a5bed15-cb05-4102-97a6-95ed1f15813f","range":0,"rating":5,"reply":"Thank you for your feedback, Marlee! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-10-26T10:09:00","review":"Clean facilities with easy access from Montgomery, never had issues with pests or mold in my lot. Owners and workers are super friendly, everything feels secure too.","source":"Google","submissionTime":"2022-10-26T00:00:00","userName":"Marlee L."},{"reviewId":"4bbfe4c4-6422-4492-adc1-cd81be2ef2ad","range":0,"rating":5,"reply":"Thank you for the review, Sara! We pride ourselves on having a friendly, accommodating staff and are so happy Molly was able to assist you! Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. ","replyTime":"2022-10-22T10:46:00","review":"Management (Molly) is very kind and accommodating! Nothing but a positive experience. Would highly recommend this facility!","source":"Google","submissionTime":"2022-10-22T00:00:00","userName":"Sara R."},{"reviewId":"f635da73-512d-41fe-a104-51c766de6337","range":0,"rating":5,"reply":"Hi, Er Sultan ! Thanks for the positive review, it means a lot to our team. Please call (505) 883-5050 if you have any questions about your rental. ","replyTime":"2022-10-08T12:15:00","review":"The workers were so polite to me","source":"Google","submissionTime":"2022-10-08T00:00:00","userName":"Er S."},{"reviewId":"50477df2-ec68-44f2-a8b0-098effc052d6","range":0,"rating":5,"reply":"Thanks for the kind words, Edward! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (505) 883-5050 if you need anything.\r","replyTime":"2022-10-07T09:14:00","review":"Really great experience considering I was going through a terrible personal time. Would recommend","source":"Google","submissionTime":"2022-10-06T00:00:00","userName":"Edward T."},{"reviewId":"2187a88c-53bf-4944-88e5-dbf4b523d2b6","range":0,"rating":5,"reply":"Thank you for the kind remarks, Derek! We're so happy to hear we have your recommendation! As always, we are here to help at 888-storage whenever you need us.","replyTime":"2022-10-04T08:40:00","review":"Amazing Staff. Super friendly and helpful. Highly recommended.","source":"Google","submissionTime":"2022-10-03T00:00:00","userName":"Derek D."},{"reviewId":"764dcdbf-0dd2-4b65-81fe-9363cfba57da","range":0,"rating":5,"reply":"Hi Melecia, thank you for your review. We're glad Molly was a delight to speak to, and is courteous, and helpful. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-10-02T12:26:00","review":"Molly was a delight to speak to. She is courteous n helpful","source":"Google","submissionTime":"2022-10-01T00:00:00","userName":"Melecia V."},{"reviewId":"c60620d9-9eec-4946-8cfd-180f251d6d7a","range":0,"rating":5,"reply":"Hello, Luis. Thanks for the positive feedback. We're so happy we have customers like you. Please call (505) 883-5050 if you have any questions. ","replyTime":"2022-10-02T10:05:00","review":"Very good","source":"Google","submissionTime":"2022-10-01T00:00:00","userName":"Luis c."},{"reviewId":"ce320f06-9ac9-46da-b53c-67cf44ad670e","range":0,"rating":5,"reply":"Thank you for your feedback, Melissa! Providing renters with clean and secure facilities is our top priority. We're glad Molly was so professional and helpful in answering all your many concerns from the prior place. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-09-30T09:46:00","review":"We moved our stuff to this facility after a nightmare breakin at our other storage place in town..1st impression was this place is clean, and seems secure! The manager Molly was so professional and helpful answering all my many concerns from the prior place,it put me at ease.","source":"Google","submissionTime":"2022-09-29T00:00:00","userName":"Melissa L."},{"reviewId":"69745bad-9683-4413-ab78-864cb5ada258","range":0,"rating":5,"reply":"Thank you so much for your kind words, Dr John. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-05-29T15:19:00","review":"Good people Good experience","source":"Google","submissionTime":"2022-09-26T00:00:00","userName":"Dr J."},{"reviewId":"12164127-3796-4815-bbb2-5eea4c09b186","range":0,"rating":5,"reply":"Hi, Jose ! Thanks for the positive review, it means a lot to our team. Please call (505) 883-5050 if you have any questions about your rental. ","replyTime":"2022-09-24T14:46:00","review":"Great and understanding always keeps u informed","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"jose s."},{"reviewId":"ad8fe3e9-215a-4002-8db9-52315709b08c","range":0,"rating":5,"reply":"We think Molly is great too! Thanks for the positive review, Lynn. We're glad you chose Extra Space! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-09-12T13:24:00","review":"Molly is a gem! As first time renter we got all questions answered and lots of support. A great professional experience. Glad we chose this location for storage.","source":"Google","submissionTime":"2022-09-12T00:00:00","userName":"Lynn C."},{"reviewId":"5e27c901-8b34-45ba-a76e-8614d9c10a91","range":0,"rating":5,"reply":"Thanks for the kind words, Mikayla! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (505) 883-5050 if you need anything.\r","replyTime":"2022-09-06T13:45:00","review":"Very professional and clean facility with excellent customer service. Would definitely recommend!","source":"Google","submissionTime":"2022-09-06T00:00:00","userName":"Mikayla H."},{"reviewId":"67c1d533-a2dc-4e04-b5f6-fa182e5710df","range":0,"rating":5,"reply":"Hi C., your review is appreciated! We make it a priority to provide secure, well-maintained facilities with friendly and knowledgeable staff and are so glad to hear your experience reflects that. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2022-09-05T12:15:00","review":"The property is secure and very well maintained. The manager is very friendly and very knowledgeable. I would definitely recommend this location to others!","source":"Google","submissionTime":"2022-09-05T00:00:00","userName":"C. R."},{"reviewId":"df4a8c19-0d8a-4fba-ad37-653e104d8c41","range":0,"rating":5,"reply":"Hi Sdmcgeri18!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (505) 883-5050 or stop by the facility! ","replyTime":"2022-09-03T09:56:00","review":"The best place to store your stuff and the staff was super friendly.\nThanks.","source":"Google","submissionTime":"2022-09-02T00:00:00","userName":"SDMCGeri18"},{"reviewId":"5cfb2cac-5e0f-47cc-a588-e4ef23ad0223","range":0,"rating":5,"reply":"Thank you for the great rating, Bianca. We're glad our team was attentive and customer-oriented! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2022-09-01T10:37:00","review":"Amazing place and AWESOME customer service. The employees are so nice and attentive, they are greatly appreciated. Would recommend 100%","source":"Google","submissionTime":"2022-09-01T00:00:00","userName":"Bianca G."},{"reviewId":"8253b77f-9493-4556-bf92-4ff08d3b4f6d","range":0,"rating":5,"reply":"Thanks for the awesome review, Mike! We know our customers value clean facilities and helpful and friendly staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (505) 883-5050 if you need anything.","replyTime":"2022-09-01T15:24:00","review":"Clean, clean!! Very friendly & helpful staff treat you like family. Highly recommend","source":"Google","submissionTime":"2022-09-01T00:00:00","userName":"Mike A."},{"reviewId":"64a5c467-7ed6-4624-81b8-da88c40ee4c9","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Janice. We're committed to being your go-to stop for all your local storage needs! We're glad our team was helpful and friendly. As always stop by the office or call us on 888-storage if you need anything.  ","replyTime":"2022-08-31T10:06:00","review":"Great place. Helpful & friendly staff.","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"Janice A."},{"reviewId":"d2edf6e5-5158-42a2-a972-6e146ce6cf15","range":0,"rating":5,"reply":"Hi Tc, thank you for recommending us. We know that our customers value clean facilities and friendly staff, so we do our best to ensure we can provide that! We're glad Nigel was a pleasure. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-08-31T12:51:00","review":"Friendly, clean and economical! Nothing off about this place. Two thumbs up. Nigel was a pleasure, highly recommended.","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"TC M."},{"reviewId":"711c2b24-6056-410f-85da-5878a74d4df3","range":0,"rating":5,"reply":"We think Molly and Nigel are great too! Thanks for the positive review, Mia. Please stop by the office or give us a call at 888-STORAGE. ","replyTime":"2022-08-31T13:21:00","review":"Molly and Nigel are phenomenal","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"Mia B."},{"reviewId":"9732025a-ce48-4e85-aac3-4fb3f86defe9","range":0,"rating":5,"reply":"Hi Angelique, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad Molly really lights up the establishment. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-08-31T13:47:00","review":"Very well maintained establishment, excellent services specifically molly she really lights up the establishment.","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"angelique t."},{"reviewId":"c8e01c65-cc61-4325-b8ea-f4cc2e4203cb","range":0,"rating":5,"reply":"Hi åileen, thank you for your review. We're glad Nigel is super helpful, knowledgeable, and very friendly. Stop by our office if you need anything in the future! \n","replyTime":"2022-08-31T15:21:00","review":"Nigel is super helpful and knowledgeable.  He was very friendly and was happy to answer all of our questions and concerns!!!","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"Åileen G."},{"reviewId":"0253844c-e700-4994-8f3c-4e272d83e457","range":0,"rating":5,"reply":"Thank you for the kind words, Laurie. We're glad Molly was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2022-08-31T09:16:00","review":"Molly is helpful.","source":"Google","submissionTime":"2022-08-30T00:00:00","userName":"Laurie S."},{"reviewId":"8d3eab2b-5f97-45d6-aca9-9f3a025c1477","range":0,"rating":5,"reply":"Main, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We think Molly is great too! Please stop by the office or give us a call at 888-STORAGE. ","replyTime":"2022-08-27T14:39:00","review":"Great price, great location and Molly is the best!","source":"Google","submissionTime":"2022-08-27T00:00:00","userName":"Main S."},{"reviewId":"e0f5aae9-b043-4cb6-9481-1ebab25dea8d","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! Our team really appreciates this thoughtful review, Erra. We're thrilled you had a positive experience with Molly at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-08-01T18:54:00","review":"Molly is super wonderful! Great customer service & help. The prices are super reasonable and the units are clean, and it feels all well protected. Thank you so much! I recommend and will be back in the future whenever I move again!","source":"Google","submissionTime":"2022-08-25T00:00:00","userName":"Erra C."},{"reviewId":"54c4e8d8-3ca1-4329-a975-ab0976ef4ffb","range":0,"rating":5,"reply":"Thanks for the positive review, Javier! We are glad you had a great experience with Molly. Please stop by the office or reach out to us at 888-storage if you have any questions!  ","replyTime":"2022-08-24T12:10:00","review":"Molly she is a good person 10/10 she also did a good job","source":"Google","submissionTime":"2022-08-24T00:00:00","userName":"Javier O."},{"reviewId":"22220d74-d913-4016-bf03-6927f1654eb0","range":0,"rating":5,"reply":"Hi Mckenna, thank you for taking the time to share your experience with us. We know that our customers value organized facilities and professional, friendly staff, so we do our best to make sure we are able to provide that! Stop by our office if you need anything in the future! ","replyTime":"2022-08-22T13:20:00","review":"very professional and everyone is so friendly!! everything was very organized and it was a quick and easy process. i was able to get a storage unit in 20 minutes as well as go grab my gate code and check out the unit! i even got a free lock!","source":"Google","submissionTime":"2022-08-22T00:00:00","userName":"McKenna F."},{"reviewId":"a515f3ca-254c-4d75-b7ea-81f5f659dd76","range":0,"rating":4,"reply":"Thank you for the excellent rating, Michael! We're happy we were able to provide a smooth rental experience. If you ever need anything, feel free to stop by!","replyTime":"2022-08-20T16:05:00","review":"Quick easy and convenient:)","source":"Google","submissionTime":"2022-08-20T00:00:00","userName":"Michael L."},{"reviewId":"cf635360-633a-497c-ae2b-d5c5791f9cc9","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Craig. We're glad our team was super patient, accommodating, and addressed all your questions and concerns. We are so happy you are satisfied with your rental rate! Please stop by the office or give us a call at 888-STORAGE. \n","replyTime":"2022-08-12T11:42:00","review":"Molly is great! Super patient and accommodating, addressed all my questions and concerns. And the price was right, too. Thanks!","source":"Google","submissionTime":"2022-08-12T00:00:00","userName":"Craig W."},{"reviewId":"ec02194a-2c14-4b2f-b185-002fbc95017d","range":0,"rating":5,"reply":"Thanks for the kind words, Cory! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (505) 883-5050 if you need anything.\r","replyTime":"2022-08-12T08:53:00","review":"We like extra space so much we just got a second unit for our business which has lots of seasonal inventory. They’re smallest unit is affordable and just the right size for me and my business needs. Definitely recommend!","source":"Google","submissionTime":"2022-08-11T00:00:00","userName":"Cory G."},{"reviewId":"46ed46e9-6e9a-425a-bacb-0338539fbd15","range":0,"rating":3,"reply":"We're sorry to hear this, Anny U. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE. ","replyTime":"2020-10-22T18:30:00","review":"Kept raising the monthly fee to ridiculous amounts after their special ran out. I would have stayed but they were doubling prices. Not worth it.","source":"Google","submissionTime":"2022-07-27T00:00:00","userName":"Anny U."},{"reviewId":"ea4350de-4f57-4516-965f-32005ecca1a7","range":0,"rating":5,"reply":"Hi Christopher, thanks so much for your review! We are thrilled to hear your experience was positive. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-07-13T16:28:00","review":"Very positive experience, would suggest to anyone looking for a clean well maintained storage facility.","source":"Google","submissionTime":"2022-07-13T00:00:00","userName":"Christopher K."},{"reviewId":"2d9ed62b-2776-46f6-bfef-bea50faf2d9e","range":0,"rating":5,"reply":"Thank you for recommending us, Daunte! We're committed to providing excellent customer service. We're glad Molly was very patient. Please stop by the office or give us a call at 888-STORAGE. \n","replyTime":"2022-07-11T09:38:00","review":"I spoke with Molly today! Great customer service and was able to deliver detailed directions. Was very patient while  I had to get my stuff together.  Highly recommended! Thank you Molly!","source":"Google","submissionTime":"2022-07-11T00:00:00","userName":"Daunte R."},{"reviewId":"5d6090bd-d55d-47d8-9a90-1cc26f22c8ef","range":0,"rating":5,"reply":"Thank you for the kind words, Tony! We're committed to providing excellent customer service. As always, give us a call at 888-storage if you need anything.  \n","replyTime":"2022-06-17T13:59:00","review":"Great customer service!! Helped me out a lot??","source":"Google","submissionTime":"2022-06-17T00:00:00","userName":"Tony G."},{"reviewId":"0a687205-5259-4d80-be0d-449fb08cbc3c","range":0,"rating":5,"reply":"We think Molly is great too! Thanks for the positive review, Jay. As always, give us a call at 888-storage if you need anything.  ","replyTime":"2022-06-17T09:10:00","review":"Molly was great!","source":"Google","submissionTime":"2022-06-16T00:00:00","userName":"Jay H."},{"reviewId":"b9ef3c1a-924e-4a25-a2ce-8bb1abb6aff9","range":0,"rating":5,"reply":"Hi Britney, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Molly! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. \n\n","replyTime":"2022-05-26T18:46:00","review":"ExtraSpaceStorage's the best choice for ALL/ANY your storing needs! The staff here @ExtraSpaceStorage is professional, helpful, and super friendly! Upon entry to the location of my choice, the site/property w/a (fine-secured electric gate system) is spotlessly clean, as well as neatly-kept!!! That said, \"ALL units are most definitely 100% SECURED 24/7!!! Storing my belongings here is the best choice I could've made! ExtraSpaceStorage's manager Molly was very patient, kind, tremendously helpful, and really professional!! Seriously, Thank You all here @ExtraSpaceStorage for ALL the hard work, and best experience ever!!!! Couldn't have asked for more. I greatly appreciate a job well-done!!!\nThank You so very much,\nSincerely yours truly,.. A \"NEW\" Long-Term Customer\n- Britney E.","source":"Google","submissionTime":"2022-05-26T00:00:00","userName":"Britney E."},{"reviewId":"74ebee15-341f-48cb-82e6-e7920eda276c","range":0,"rating":5,"reply":"Hi Marina, thank you for recommending us. We're glad our store manager was so kind, and welcoming, and made the experience such a breeze! Providing renters with clean and secure facilities is our top priority. As always, give us a call at 888-storage if you need anything.  \n","replyTime":"2022-05-23T12:31:00","review":"The store manager was so kind and welcoming! She made the experience such a breeze! The facility is very clean and secure! 10/10 recommend this for any of your storage needs!","source":"Google","submissionTime":"2022-05-23T00:00:00","userName":"Marina P."},{"reviewId":"4a8ce783-8fd6-49d4-9db1-8898ca0bb215","range":0,"rating":5,"reply":"Thank you for the kind words, Dakota. We're glad Molly was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2022-05-21T14:53:00","review":"Great customer service! Molly was amazing and very helpful.","source":"Google","submissionTime":"2022-05-21T00:00:00","userName":"Dakota H."},{"reviewId":"fceb9ce7-3b5f-4a6b-a825-404095cfffc1","range":0,"rating":5,"reply":"Hi Michael, thank you for recommending us. We're glad Molly was able to help! We prioritize providing clean and well-kept facilities and are so glad to hear your experience reflects that. Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-05-20T11:59:00","review":"Molly was very helpful I definitely recommend coming here very clean and well kept place and the store manger is great!","source":"Google","submissionTime":"2022-05-20T00:00:00","userName":"Michael G."},{"reviewId":"934f39fe-97b5-41f5-a841-f135f0fdc022","range":0,"rating":5,"reply":"Hi Ann, thank you for your review. We're glad Molly has a friendly attitude. We're committed to providing excellent customer service. Stop by our office if you need anything in the future! ","replyTime":"2022-05-19T12:21:00","review":"The manager. Molly, at our Extra Space Storage is second to none. Her customer service & friendly attitude is always greatly appreciated. She honestly is the reason we stay at & plan to stay at this storage facility.","source":"Google","submissionTime":"2022-05-19T00:00:00","userName":"Ann B."},{"reviewId":"ce9f88c7-86d4-49ef-b460-1bb12ed3927e","range":0,"rating":5,"reply":"Thank you for the kind words, Michael. We're glad Molly is helpful and patient. Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2022-05-16T11:35:00","review":"Molly is the manager I delt with and she was incredible. Helpful and patient. Thanks Molly for your help.","source":"Google","submissionTime":"2022-05-16T00:00:00","userName":"michael p."},{"reviewId":"4d79ba28-b6ff-4be5-9383-a302210f29b6","range":0,"rating":5,"reply":"Thank you for recommending us, Michael! We're committed to providing excellent customer service and very friendly and helpful staff. Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-05-11T15:02:00","review":"Excellent customer service. Very friendly and helpful. Highly recommend","source":"Google","submissionTime":"2022-05-11T00:00:00","userName":"Michael I."},{"reviewId":"c8c7a465-b2bb-407b-b14b-29492b74ab67","range":0,"rating":5,"reply":"Thank you for your feedback, Andrew! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We are always available at 888-storage to help!","replyTime":"2022-05-05T09:32:00","review":"Great staff. Clean and secure facility. Convenient location.","source":"Google","submissionTime":"2022-05-04T00:00:00","userName":"Andrew G."},{"reviewId":"6a3b2c6f-0107-4d34-be01-56f1913ee6ce","range":0,"rating":5,"reply":"Hi Anthony, your kind words are appreciated! We make it a priority to provide well-kept facilities and are so glad to hear your experience reflects that. We're glad our manager was very friendly and helpful with handling your needs in a timely manner and made sure to cover everything thoroughly regarding setting up your unit. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-04-22T09:51:00","review":"When I arrived at the Extra Space location, the facility looked very well kept and tidy. The manager who greeted me was very friendly and helpful with handling my needs in a timely manner.  She was very personable and polite and made sure to cover everything thoroughly regarding setting up my unit.   Overall, I’m very pleased with their business!","source":"Google","submissionTime":"2022-04-22T00:00:00","userName":"Anthony M."},{"reviewId":"80b84b12-1e4c-4f50-ad52-67fedf3bffe2","range":0,"rating":5,"reply":"Hi Tifani, thank you for your review. We're glad Molly is so patient with you and genuinely cares to help you out! Stop by our office if you need anything in the future! ","replyTime":"2022-04-06T11:12:00","review":"I have such a horrible memory and Molly is so patient with me! I appreciate having someone who genuinely cares to help me out!","source":"Google","submissionTime":"2022-04-06T00:00:00","userName":"Tifani F."},{"reviewId":"65e0fa72-453c-4b65-90f8-11831318e6cf","range":0,"rating":5,"reply":"Hi Taso, thank you for your review. We're glad you were taken care of very professionally and very efficiently with clear communication. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-04-04T14:21:00","review":"I was taken care very professionally very efficient with clear communication.\nThank ypu","source":"Google","submissionTime":"2022-04-04T00:00:00","userName":"Taso S."},{"reviewId":"77fb787f-92ae-4bf8-a8c8-f567c0732b5d","range":0,"rating":5,"reply":"Thank you for the kind words, Jasmine. We're glad Molly was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2022-04-02T12:22:00","review":"Molly was great help moving us in. I would rate 10 stars if we could","source":"Google","submissionTime":"2022-04-02T00:00:00","userName":"Jasmine P."},{"reviewId":"428908d7-8d0f-469f-8a1d-1e83ed77ef5a","range":0,"rating":4,"reply":"Hi Timothy, thank you for your review. We're glad Nick was very helpful in completing the rental. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-03-29T14:17:00","review":"After an initial hiccup on the website, I called Nick at the site and he was very helpful in completing the rental.  I am looking forward to a good association with this facility.","source":"Google","submissionTime":"2022-03-29T00:00:00","userName":"Timothy Z."},{"reviewId":"82556f3b-da59-43e2-88b3-2404e8092632","range":0,"rating":4,"reply":"Hi Georgette, securing your belongings is a top priority for us. For that reason, we require our customers to have some form of insurance to protect their belongings in case damage outside of our control occurs.  We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. We value you as a customer and are happy to discuss this with you in more detail. Give us a call at (505) 883-5050.","replyTime":"2022-03-17T11:57:00","review":"Good secure facility but a few issues are they force you to buy insurance from them and when it's time to use it they didn't pay my claim and the price has doubled since I first got my unit. I've only had one bad experience from one staff member who was extremely tacky and rude who had been working at our location to help during a staffing shortage.","source":"Google","submissionTime":"2022-03-17T00:00:00","userName":"Georgette J."},{"reviewId":"c6ee7af0-f953-49db-be97-61a6d3ad26ef","range":0,"rating":5,"reply":"Thank you for the excellent rating, A! We're happy we were able to provide a smooth rental experience. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-03-17T12:01:00","review":"Easy to rent, I like the location","source":"Google","submissionTime":"2022-03-17T00:00:00","userName":"A H."},{"reviewId":"06878b44-f4a3-438d-811e-5ed92a1f2a1f","range":0,"rating":5,"reply":"We think Molly and Sam are great too! Thanks for the positive review, M. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-03-09T15:03:00","review":"My mom rents here, facility is awesome and so are Molly and Sam when I see them! Thanks for everything you do!","source":"Google","submissionTime":"2022-03-09T00:00:00","userName":"M M."},{"reviewId":"59db320c-b333-40cc-b93a-5682cb938f21","range":0,"rating":5,"reply":"Thank you for the excellent rating, Terry! Don't hesitate to reach out if you need anything!","replyTime":"2021-10-22T19:22:00","review":"Good space for the price.","source":"Google","submissionTime":"2022-02-27T00:00:00","userName":"Terry E."},{"reviewId":"3326a94c-d674-4d68-a9b8-a8af5a0b405a","range":0,"rating":5,"reply":"Hi Terri “trash Panda”, thank you for your review. We're glad our team helped your dad move in and Molly was really nice. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-02-14T15:10:00","review":"Helped my dad move in, Molly was really nice","source":"Google","submissionTime":"2022-02-14T00:00:00","userName":"Terri “."},{"reviewId":"eb5d8abb-a2bf-48c5-b1d2-06d0c06a3cfe","range":0,"rating":5,"reply":"Hi Vicki, thank you for your review. We're glad Molly always greets you with cheerfulness and willingness to help you with whatever you need. We prioritize providing well-maintained facilities and are so glad to hear your experience reflects that. Don’t hesitate to reach out if you need anything at 888-STORAGE.  \n","replyTime":"2022-02-13T09:27:00","review":"Molly always greets me with cheerfulness and willingness to help me with whatever I need.  The storage areas are very well maintained!  Thank you.","source":"Google","submissionTime":"2022-02-12T00:00:00","userName":"Vicki M."},{"reviewId":"401cf6b8-5a5b-4eff-9064-520773709345","range":0,"rating":5,"reply":"Thank you for the kind words, Bill. We're glad Sam was very transparent when you and your wife rented and was so sweet! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-02-11T15:01:00","review":"Sam was awesome! Very transparent when my wife and I rented and she was so sweet!","source":"Google","submissionTime":"2022-02-11T00:00:00","userName":"Bill W."},{"reviewId":"4a2008da-1d92-46bb-8185-273131dc886d","range":0,"rating":5,"reply":"Hi D, thank you for your review. We're glad Molly was very nice. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2022-02-10T10:29:00","review":"Molly was very nice","source":"Google","submissionTime":"2022-02-10T00:00:00","userName":"D V."},{"reviewId":"f6a6e105-0695-4dad-9191-cdec63921824","range":0,"rating":5,"reply":"Thank you for the review, Lauren! We pride ourselves on having a friendly, accommodating staff and are so happy Molly was able to assist you! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-02-11T09:30:00","review":"Molly was wonderful! Friendly and helped accommodate my storage needs. She answered all my questions and even showed me how to use my lock! Thank you!!","source":"Google","submissionTime":"2022-02-10T00:00:00","userName":"Lauren B."},{"reviewId":"54969b07-e90a-4ef9-9b2f-d91e00991b8b","range":0,"rating":5,"reply":"Hi Martin, thank you for your review. We're glad our team was very friendly, really nice, and helpful. Don’t hesitate to reach out if you need anything at 888-STORAGE.  ","replyTime":"2022-02-05T11:30:00","review":"This is my first time renting a storage unit from this facility, and all I have to say wow. First impression was amazing, very friendly staff, really nice, and helpful staff.","source":"Google","submissionTime":"2022-02-04T00:00:00","userName":"Martin T."},{"reviewId":"fbb3c4d7-5eca-48c1-8801-0a86457e97c0","range":0,"rating":5,"reply":"Hi Carlos, thank you for the positive rating! We are happy to hear about your positive experience with Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-11-01T19:04:00","review":"Amazing Costumer Service","source":"Google","submissionTime":"2022-01-24T00:00:00","userName":"Carlos R."},{"reviewId":"fe243bb1-4730-469e-98f6-9266f82f132b","range":0,"rating":5,"reply":"Hi Jaydan, Thanks for the excellent review! We strive to provide you with an easy sign up process so it's great yur experience reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!\n","replyTime":"2022-01-21T17:04:00","review":"East process","source":"Google","submissionTime":"2022-01-21T00:00:00","userName":"Jaydan D."},{"reviewId":"744e7428-faaf-4cc1-b48a-6aea1415305c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Katara. We are glad Molly was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2022-01-21T16:56:00","review":"Great experience. Associate Molly was friendly. Website made the process easy. Very professional. Lots of space. 10/10","source":"Google","submissionTime":"2022-01-21T00:00:00","userName":"Katara D."},{"reviewId":"5c4dd3f1-6d26-4c77-81ab-660a27130302","range":0,"rating":5,"reply":"Jynell, Thanks so much for the awesome review! Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2022-01-21T17:27:00","review":"EXCELLENT SERVICE.","source":"Google","submissionTime":"2022-01-21T00:00:00","userName":"Jynell J."},{"reviewId":"a7f3cd90-ba35-493c-92a5-10cffc2d9367","range":0,"rating":5,"reply":"Thank you for the kind words, Lisa. We're glad Molly was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2021-01-24T06:48:00","review":"Molly is so helpful when it comes to figuring out my bill. This is one of the best locations. They are willing to work with you.","source":"Google","submissionTime":"2022-01-20T00:00:00","userName":"Lisa E."},{"reviewId":"a9ff5eb0-272a-462d-bc37-aa5ddcdc6ac4","range":0,"rating":5,"reply":"Hi Eric, thank you for your review. We're glad Braxton was friendly and handled your request quickly. Molly was welcoming, personable, and has a sense of humor. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2022-01-19T17:38:00","review":"I first spoke with Braxton at the Extra Space Call Center. He was friendly and handled my request quickly. I then received a call from Molly, the manager of the facility I'll be using. Molly was welcoming, personable, and she has a sense of humor. She spent a comfortable amount of time with me, set everything up, emailed the contract to me within minutes, and sent a thank you text. Needless to say, my first impression is very positive!","source":"Google","submissionTime":"2022-01-17T00:00:00","userName":"Eric V."},{"reviewId":"1da19a42-7375-42e4-96da-40bd14f27ea3","range":0,"rating":5,"reply":"Hi D. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Molly and Raina! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.\n","replyTime":"2022-01-13T11:14:00","review":"Ended up having to get 2 separate spaces for all our stuff while our house sells. Anyways, both phone calls to set up the reservations went very well, I had all my questions answered and everyone was polite. However, I have to say Molly went above and beyond in helping meet get the second unit. Including getting me on a special promotion and not charging all the silly admin fees. Thanks to Molly and Raina, for making this move easier on me.","source":"Google","submissionTime":"2022-01-11T00:00:00","userName":"D W."},{"reviewId":"c074e465-cc0d-4df9-a02f-3dcd31ebc62a","range":0,"rating":5,"reply":"Alexis, Thank you so much for the awesome review! We are glad you found our property clean. Our team is here to help, as always, give us a call at 888-storage if anything comes up. ","replyTime":"2022-01-09T09:16:00","review":"I hadn’t been to an extra space before until my sister rented a little bit ago and they keep their facility very clean.","source":"Google","submissionTime":"2022-01-08T00:00:00","userName":"Alexis G."},{"reviewId":"1de499a4-7033-4a1c-9e91-cf4772307b78","range":0,"rating":4,"reply":"Thank you for your review, Michael! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. As always, give us a call at 888-storage if you need anything. ","replyTime":"2021-12-21T12:09:00","review":"Place was clean and tidy. In and out to help a friend drop off some things to storage.","source":"Google","submissionTime":"2021-12-20T00:00:00","userName":"michael m."},{"reviewId":"da393c42-31fa-4be7-97d6-c076215a0291","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Place was clean and tidy. In and out to help a friend drop off some things to storage.","source":"Google","submissionTime":"2021-12-20T00:00:00","userName":"michael m."},{"reviewId":"c435f1ac-4ab3-4606-8da3-c8f4882926da","range":0,"rating":4,"reply":"Hi Michael, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-12-15T15:32:00","review":"I went with a friend to put more stuff in storage. Place was clean and not crowded.","source":"Google","submissionTime":"2021-12-15T00:00:00","userName":"michael m."},{"reviewId":"657921fd-8ed9-40d5-becb-87e3dbff5c57","range":0,"rating":3,"reply":"Kathy, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Can you give us a call at 888-storage?\n","replyTime":"2021-11-30T11:47:00","review":"Sad that they upped rent here. Didn't say why but a storage space $100 away from being a price of an apartment is ridiculous.","source":"Google","submissionTime":"2021-11-30T00:00:00","userName":"Kathy O."},{"reviewId":"5444ac1d-ed1a-4b53-8a24-90ec1202d2e0","range":0,"rating":5,"reply":"Thanks for the awesome review, John! We work hard to meet the expectations of our customers, and we're happy to hear Nick hit the mark for you! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-11-27T16:07:00","review":"Was assisted by Nick, who was very helpful in many ways.   Also spoke with Jennifer at another facility.\nBoth very nice, pleasant people.\nExtra Space is fortunate to have them on board.\n\nGreat facility, friendly people, decent prices.","source":"Google","submissionTime":"2021-11-23T00:00:00","userName":"john h."},{"reviewId":"d9e205b2-51ac-457d-b667-242ecb06c1ab","range":0,"rating":5,"reply":"Thank you for the review, Tony! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-11-05T15:09:00","review":"Very  friendly thank you for your service.....??","source":"Google","submissionTime":"2021-11-05T00:00:00","userName":"Tony G."},{"reviewId":"ce48ddf2-4240-4331-83b3-b9a669a407a3","range":0,"rating":4,"reply":"Thanks, Midori, for providing us with your insight. We appreciate you taking the time to leave us your feedback. We will make sure to review your thoughts internally so we can improve. We pride ourselves on having a friendly, accommodating staff and are so happy Molly was able to assist you. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.","replyTime":"2021-11-02T10:54:00","review":"Place is located in a central location for my daughter and I. Rental online was simple and no problem.  The one big problem was I did it on a Sunday! Sooo, fully expecting to be able to get in my unit with the gate code that was emailed, I wasn't able to. Why?  With a smaller interior unit I needed a door code.  It was NOT provided.  Being closed on a Sunday,  my full SUV was not able to be emptied.  Molly was great,  apologized for the company and pleasant on Monday am.  However,  big flaw on Extra Space online rental..., do not say we can get in with a gate code. Please notify people that we will NOT be able to access our unit on a closed day!  Simple remedy.","source":"Google","submissionTime":"2021-11-01T00:00:00","userName":"Midori B."},{"reviewId":"2918a197-db16-4144-8e3f-835d9ed821a8","range":0,"rating":5,"reply":"Hi Ian. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Molly. Please give us a call at 888-storage if you need further assistance with your storage needs.","replyTime":"2021-11-02T17:10:00","review":"Ultimately the GREATEST OF ALL TIME! Very nice, very professional, explained everything clearly. Great location too! Short of helping me move my stuff in, Molly was absolutely fabulous! Rent from her today! And if she doesn’t have units available, be sure to get on a waitlist for her location! You definitely won’t regret it!","source":"Google","submissionTime":"2021-11-01T00:00:00","userName":"Ian Z."},{"reviewId":"c2fac547-12d3-41f9-ad98-345b8ebe12fd","range":0,"rating":5,"reply":"Thanks for the review, Alyssa! We are so happy we could meet your storage needs at Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-10-25T11:42:00","review":"Fast! Very nice ND helpful ??","source":"Google","submissionTime":"2021-10-25T00:00:00","userName":"Alyssa H."},{"reviewId":"dacdf860-3a0d-45b0-97a3-c553fe9e8564","range":0,"rating":5,"reply":"Thank you for the review, Ana! We pride ourselves on having a friendly, accommodating staff and are so happy Molly was able to assist you! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2020-12-02T21:29:00","review":"Great experience! Molly was so helpful and accommodating, especially since I was out of town and unable to be there in person.","source":"Google","submissionTime":"2021-10-15T00:00:00","userName":"Ana G."},{"reviewId":"c1d5d579-27f2-47eb-860b-ebe318a4b947","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Gabriel! We're so happy to hear Molly was able to make your rental process seamless! Give us a call at (505) 883-5050 if you need any future assistance.","replyTime":"2021-10-15T12:55:00","review":"Seamless process thanks to  Molly. She was fantastic explained everything, she's a valuable asset to your organization.","source":"Google","submissionTime":"2021-10-14T00:00:00","userName":"Gabriel C."},{"reviewId":"4d00682f-f4bb-4e8e-a150-6f990d511c7a","range":0,"rating":5,"reply":"Hi Caryn, thank you for your review. We're glad Molly was very nice and professional. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-10-13T12:58:00","review":"Molly was Very nice and professional","source":"Google","submissionTime":"2021-10-12T00:00:00","userName":"Caryn W."},{"reviewId":"15e1eeda-9a04-4437-a761-21eed540a64c","range":0,"rating":5,"reply":"Hi Ruthless, thank you for your review. We're glad our team was really nice and helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-10-13T13:08:00","review":"The worker was really nice and helpful","source":"Google","submissionTime":"2021-10-12T00:00:00","userName":"Ruthless S."},{"reviewId":"8e776d8e-5d4c-46ea-9918-274e252e6be5","range":0,"rating":5,"reply":"Hi Elizabeth, thank you for your review. We're glad our team was very friendly and helpful! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2021-10-16T15:59:00","review":"Very friendly and helpful!","source":"Google","submissionTime":"2021-10-12T00:00:00","userName":"Elizabeth C."},{"reviewId":"df6ad38d-7f7c-4ff6-9527-61792d5b00d3","range":0,"rating":5,"reply":"We think Molly is great too! Thanks for the positive review, Amber Lee. We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-10-08T16:41:00","review":"Molly at Extra Space storage on Montgomery and Louisiana is amazing! My daughter recently had to move some things into storage and the process of renting was simple and very efficient. I have used extra space before and trust them.\nThank you so much for you great service!","source":"Google","submissionTime":"2021-10-08T00:00:00","userName":"Amber L."},{"reviewId":"1c94d642-8daf-4cd1-9d24-8c869ccf3318","range":0,"rating":5,"reply":"Thank you for the kind words, Susan! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-10-09T10:13:00","review":"Excellent customer service. Reasonable cost.","source":"Google","submissionTime":"2021-10-08T00:00:00","userName":"Susan P."},{"reviewId":"9f715ffa-1745-4a14-adf6-ce7a1ef83c4c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Molly and her staff are attentive and so easy to work with. We had to extend our move out date and they have made the entire process simple and streamline!","source":"Google","submissionTime":"2021-10-06T00:00:00","userName":"Jennifer H."},{"reviewId":"0eb13cf6-e9cc-4e21-b0cc-6a34fd56f5be","range":0,"rating":5,"reply":"Hi, Monica ! Thanks for the positive review, it means a lot to our team. Please call (505) 883-5050 if you have any questions about your rental. ","replyTime":"2021-10-02T11:50:00","review":"EXTREMELY HAPPY , I NEEDED A STORAGE  ASAP , THE ONLINE PROCESS WAS EASY AND THE CALL TAKER WAS VERY HELPFUL AND FRIENDLY .","source":"Google","submissionTime":"2021-10-02T00:00:00","userName":"Monica G."},{"reviewId":"0d586fee-8090-40f3-83e8-64d0025ae13c","range":0,"rating":5,"reply":"Thank you for the kind words, Crystal. We're glad Terry was friendly, efficient, and helpful. We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2021-09-28T16:16:00","review":"Terry was absolutely a pleasure to work with! She was friendly, efficient, helpful, and very accommodating. We even conversed about how awesome grandma’s are and she shared with me a personal story about her granddaughter! She has wonderful customer service and has a wonderful personality. I’m very glad I chose this location after speaking with Terry. I hope this company values Terry as much as she so rightfully deserves, because she is definitely a tremendous impact to this company’s success in my eyes! She deserves a raise! I do believe her store manager is Molly, keep up the great customer service!! Terry made a stressful situation in my life- much easier and more manageable! Thank you!\nCrystal Adzija","source":"Google","submissionTime":"2021-09-28T00:00:00","userName":"Crystal R."},{"reviewId":"aef11fdb-e563-419c-b63d-bca934df607a","range":0,"rating":5,"reply":"Hi Donna Romero, thanks so much for your review! We are thrilled to hear your experience with Corey and Jack was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2021-09-24T12:05:00","review":"I want to thank Corey and jack for their excellent customer service they made a very difficult time during my move to rent this space very easy for me and made me feel very comfortable. I think they were both trained very well and they're both very personable I will definitely recommend extra space storage to my friends. Thank you again I appreciate it","source":"Google","submissionTime":"2021-09-23T00:00:00","userName":"Donna R."},{"reviewId":"24b6bc88-c50e-41a0-b13f-c235ca19eef6","range":0,"rating":5,"reply":"Hi Rebecca “alley Kat”, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad our team was helpful, polite, and very kind. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-09-22T13:10:00","review":"The most amazing fast, clear, and the premises are extremely clean and well maintained. I'm so grateful to have found this location. The workers were helpful,  polite and very kind.","source":"Google","submissionTime":"2021-09-21T00:00:00","userName":"Rebecca “."},{"reviewId":"8fb244f1-a767-41cb-ae4f-cb4ad73d5973","range":0,"rating":5,"reply":"Damien, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-09-22T13:18:00","review":"Good price  with one month free","source":"Google","submissionTime":"2021-09-21T00:00:00","userName":"Damien V."},{"reviewId":"30506552-ee96-48e2-a15b-989e23ebea9f","range":0,"rating":5,"reply":"Thank you for the excellent rating, Amber! We're happy we were able to provide a smooth rental experience. We appreciate you recommending us to your friends and family. Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-09-18T12:35:00","review":"A very easy and friendly process to get into a unit today! I will definitely recommend friends and family to come here","source":"Google","submissionTime":"2021-09-18T00:00:00","userName":"Amber L."},{"reviewId":"e2cfd44d-8789-43c1-96b8-a6efe458a741","range":0,"rating":5,"reply":"Hi Sam, thank you for your review. We're glad our manager was very friendly and helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-09-18T12:40:00","review":"I had a few questions about the unit sizes, and property. The young lady behind the desk was very friendly and helpful.","source":"Google","submissionTime":"2021-09-18T00:00:00","userName":"Sam S."},{"reviewId":"dbd1dccd-cee3-4d41-8722-8570ee9d5cc6","range":0,"rating":5,"reply":"Thank you for the kind words, Hunter. We're glad Molly found you the perfect size storage and made the process simple and easy! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2021-09-18T13:14:00","review":"The manager Molly is absolutely amazing! She found me the perfect size storage and made the process simple and easy!","source":"Google","submissionTime":"2021-09-18T00:00:00","userName":"Hunter C."},{"reviewId":"18521567-e1b0-41d5-9cb1-834301adb926","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Kent! We're so happy to hear Molly was able to make your rental process very quick and easy! Give us a call at (505) 883-5050 if you need any future assistance.","replyTime":"2021-09-08T15:44:00","review":"Molly made the process very quick and easy. Facility is well kept!","source":"Google","submissionTime":"2021-09-08T00:00:00","userName":"Kent R."},{"reviewId":"5aaf7aa8-c698-4780-a6b8-e041f6b78bbc","range":0,"rating":5,"reply":"Thank you for the kind words, Michael. We're glad Molly was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2021-09-08T15:48:00","review":"Molly helped me sign up for automatic payments, it was quick and she made it simple","source":"Google","submissionTime":"2021-09-08T00:00:00","userName":"Michael C."},{"reviewId":"7fd70c0d-b958-4017-a851-2fbd5786a62a","range":0,"rating":5,"reply":"Thank you for the kind words, Terry. We're glad our team was able to help! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2019-11-03T12:06:00","review":"This location has been amazing, always very friendly and helpful.","source":"Google","submissionTime":"2021-09-03T00:00:00","userName":"Terry H."},{"reviewId":"4b4568c2-71d9-4c79-8a6b-6201727419b0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This is an extremely clean and professional management units. Love it.","source":"Google","submissionTime":"2021-08-22T00:00:00","userName":"Victor G."},{"reviewId":"2ddaf8d2-6910-4e04-9487-34718e2ab03a","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The service is excellent and super professional, I am very happy and satisfied with this place. They make my day. THANK YOU MOLLY, YOU ARE AWESOME!","source":"Google","submissionTime":"2021-08-16T00:00:00","userName":"Victor G."},{"reviewId":"77e3d2ed-b099-4c7a-91af-1a4f50eb91b0","range":0,"rating":5,"reply":"Thank you for the kind words, Blackcherry. We're glad Molly was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2021-09-09T11:36:00","review":"Molly was extremely friendly and very informative.  She made my first experience with renting a storage unit very easy. Will definitely recommend!","source":"Google","submissionTime":"2021-08-13T00:00:00","userName":"BlackCherry"},{"reviewId":"b6f2d7ae-ff20-4b16-b037-ba6c8e027b3c","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Matthew. We're committed to being your go-to stop for all your local storage needs! Please stop by or give us a call if we can help you with anything!","replyTime":"2021-08-07T15:14:00","review":"Great facility, and Rebecca was always so nice and efficient. Thanks all!","source":"Google","submissionTime":"2021-08-07T00:00:00","userName":"Matthew F."},{"reviewId":"d4cf4fb8-da9f-4627-aef4-a128bae2b062","range":0,"rating":5,"reply":"Thank you for the kind remarks, Heidi! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2021-09-02T18:15:00","review":"Great customer service, very communicative. Highly recommend","source":"Google","submissionTime":"2021-08-06T00:00:00","userName":"Heidi G."},{"reviewId":"b52755fe-d78e-49f7-8a5a-d09dd1319b69","range":0,"rating":5,"reply":"Thanks, Carlos. We are thrilled you had a great experience with Extra Space Storage. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2021-09-02T15:52:00","review":"Great service…..(big black truck)","source":"Google","submissionTime":"2021-08-06T00:00:00","userName":"Carlos C."},{"reviewId":"d7071bff-514a-437d-8628-2cd243048a52","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Evan! We're so happy to hear Rebecca was able to make your rental process simple! Give us a call at (505) 883-5050 if you need any future assistance.","replyTime":"2021-09-01T09:52:00","review":"Rebecca made the whole process simple and went above and beyond to assist me while I was there. Definitely worth investing in this employee!","source":"Google","submissionTime":"2021-08-03T00:00:00","userName":"Evan V."},{"reviewId":"4409236d-7ce3-43fa-b23e-849628132d67","range":0,"rating":5,"reply":"Hello, L. Thank you for the review. We're so glad Molly could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-08-03T11:04:00","review":"Molly is fantastic, very kind and helpful. The location was very clean!","source":"Google","submissionTime":"2021-08-03T00:00:00","userName":"L S."},{"reviewId":"8b5eaf1e-866b-4c23-a895-caefb82616af","range":0,"rating":5,"reply":"Hello, Jackie. Thank you for the review. We're so glad Molly could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-08-03T13:43:00","review":"Molly Rutledge was so helpful to me when I was looking for a unit so polite and Professional","source":"Google","submissionTime":"2021-08-03T00:00:00","userName":"Jackie K."},{"reviewId":"b70d12f0-8c93-4492-916f-d7457a82ee7e","range":0,"rating":5,"reply":"Thank you for the kind words, Tifani. We're glad Molly was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2021-08-31T14:31:00","review":"Molly has been such an excellent help with information about renting a unit! Her personality is something you want to see everywhere you go!","source":"Google","submissionTime":"2021-08-03T00:00:00","userName":"Tifani F."},{"reviewId":"87266f37-cca6-4ef9-ab82-a39635560a97","range":0,"rating":5,"reply":"Hi Denise, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Molly! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2021-08-31T14:30:00","review":"Molly was very knowledgeable and very sweet! It was awesome seeing such a young hard working person actually enjoying helping me out! It awesome seeing someone who enjoys their job and loves helping others!","source":"Google","submissionTime":"2021-08-03T00:00:00","userName":"Denise F."},{"reviewId":"e59f73da-692f-4a68-b332-bcc418c59eb8","range":0,"rating":5,"reply":"Hi Dawn, thanks so much for your review! We are thrilled to hear your experience with Rebecca was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2021-08-31T13:15:00","review":"Stopped by for some information and left with the keys to a storage unit! Rebecca did a great job showing me the unit, explaining how to access the unit and all my other questions. Rebecca made the process so easy and even enjoyable!","source":"Google","submissionTime":"2021-08-02T00:00:00","userName":"Dawn E."},{"reviewId":"af638b14-ea44-4c46-9fb1-44309d44dae2","range":0,"rating":5,"reply":"Our team appreciates your rating, Frank. Thank you for being a loyal Extra Space Storage customer!","replyTime":"2021-03-08T13:42:00","review":"Molly and Ken are reasons why I use this company","source":"Google","submissionTime":"2021-07-27T00:00:00","userName":"Frank G."},{"reviewId":"297c7446-6137-44ce-abd4-8db17e06d3ef","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Josh K the manager was very helpful and great customer service. I got everything I needed plus extra supplies I need to pack. Thank you Josh??","source":"Google","submissionTime":"2021-07-24T00:00:00","userName":"Laura T."},{"reviewId":"1a0c9951-21af-4da2-b42d-c72798e6542e","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Terry is a hard worker and pleasant to see around the property","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"Tiffany S."},{"reviewId":"e0070c75-5d3f-4f65-bf86-dd7f19ed31d9","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Terry was super helpful.","source":"Google","submissionTime":"2021-07-22T00:00:00","userName":"Arnold R."},{"reviewId":"2c8b10a9-a702-48d3-9274-1845c41b22a4","range":0,"rating":5,"reply":"Thanks for the review, Adam! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-07-15T16:19:00","review":"Always a pleasure dealing with these guys and gals! Great service, secure storage, and just all around a good experience.","source":"Google","submissionTime":"2021-07-15T00:00:00","userName":"Adam L."},{"reviewId":"c6377bee-68bd-4d91-baf7-ca8b622e213f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Extra storage is the most secure place I've ever seen! I really like the friendly employees. I will recommend this place to my friends and family. Thanks guys!","source":"Google","submissionTime":"2021-07-03T00:00:00","userName":"Elizabeth U."},{"reviewId":"2f2a84ae-fe11-4df2-84a0-536a40448eea","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Molly was a gem ,I thought wish Cuda og gott know her better  Excellent communication and very helpful .Maybe in the future !!!","source":"Google","submissionTime":"2021-06-30T00:00:00","userName":"Cory M."},{"reviewId":"00a0ab05-c7bd-44c6-ac4f-ff6146408884","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Extremely helpful staff. Clean property. Upfront about all fees and costs.","source":"Google","submissionTime":"2021-06-27T00:00:00","userName":"Rebecca G."},{"reviewId":"2592f83f-2435-4abe-a429-9c6103b5e7e5","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Joshua was very helpful and answered all our question. He was very friendly.","source":"Google","submissionTime":"2021-06-26T00:00:00","userName":"Samuel W."},{"reviewId":"3640acb4-5120-4107-aae9-fae82e122e15","range":0,"rating":5,"reply":"Hi Joy, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-06-02T23:51:00","review":"Service was friendly and available when needed. Facility was clean and easy to get to.","source":"Google","submissionTime":"2021-06-03T00:00:00","userName":"Joy H."},{"reviewId":"66c380e6-af9f-4b69-bc23-a72136b370cd","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This is a great storage place! Rates are reasonable. Manager addressed any issues as soon as they arose. Would recommend others use them for all their storage needs!","source":"Google","submissionTime":"2021-05-29T00:00:00","userName":"Matthew T."},{"reviewId":"a3c2d900-9eb9-48f8-abdd-380746b45293","range":0,"rating":5,"reply":"Thanks for the kind words, Marshall! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (505) 883-5050 if you need anything.\r","replyTime":"2021-05-29T13:23:00","review":"Honestly very helpful staff, good convenient facility. Would recommend.","source":"Google","submissionTime":"2021-05-24T00:00:00","userName":"Marshall R."},{"reviewId":"5bd0b74b-423e-4acd-8d60-7e458fd55ed5","range":0,"rating":5,"reply":"Thank you for the kind words, Max. We're glad Kayla was quick to assist, friendly, and seemed genuinely happy to help. Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2021-05-25T09:34:00","review":"Kayla was amazing! Everything I needed help with she was quick to assist and even though I was definitely “one of those” customers that can be a real test of patience, Kayla was friendly and seemed genuinely happy to help.","source":"Google","submissionTime":"2021-05-20T00:00:00","userName":"Max G."},{"reviewId":"7d70e54d-a66b-4759-8961-c9ee71fdf720","range":0,"rating":5,"reply":"Zhuxuan, we are so happy to hear that Dan could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2021-05-02T11:43:00","review":"dan Provide excellent customer service,  My second time rent a storage but he made everything easy and smooth thank you","source":"Google","submissionTime":"2021-04-30T00:00:00","userName":"Zhuxuan D."},{"reviewId":"2443c018-9200-4ad7-901a-15f05c3fadb4","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Austin! We're so happy to hear John was able to make your rental process a breeze! Give us a call at (505) 883-5050 if you need any future assistance.","replyTime":"2021-04-22T18:30:00","review":"Great customer service! John made sure to answer my question and make moving in a breeze.will recommend for anyone looking for storage.","source":"Google","submissionTime":"2021-04-19T00:00:00","userName":"Austin G."},{"reviewId":"cc378b49-3055-4982-98b4-f45907b4a464","range":0,"rating":4,"reply":"Hi, Ashley. Thank you for leaving a rating. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-04-02T13:55:00","review":"I was asked to give a review I haven’t been there long enough to get the negative or positive real. For seems like a good neutral number","source":"Google","submissionTime":"2021-04-02T00:00:00","userName":"Ashley L."},{"reviewId":"113ce53b-e0d5-4ee9-b363-4f026a7e22c1","range":0,"rating":5,"reply":"Thank you for the kind remarks, Tressle! We're so happy to hear we have your recommendation! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2021-04-08T18:52:00","review":"Very clean and polite employees. Never worried about my things and the staff are awesome!! Highly recommend if you need a storage unit go here in Albuquerque!! Thank you Extra Space!!","source":"Google","submissionTime":"2021-04-01T00:00:00","userName":"Tressle W."},{"reviewId":"0f8359be-1494-4630-83b9-607b3bcaf2fc","range":0,"rating":5,"reply":"Thank you for the kind words, Bill. We're glad Ken was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2021-03-24T18:41:00","review":"Great facility and Ken was very helpful...","source":"Google","submissionTime":"2021-03-18T00:00:00","userName":"Bill M."},{"reviewId":"521596a1-9f8e-439d-b2ff-6e06e33a9492","range":0,"rating":5,"reply":"Thank you for the review, Rita! We pride ourselves on having a friendly, accommodating staff and are so happy Ken and Johnathan were able to assist you! We're always here to help at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2021-03-16T13:24:00","review":"Ken and Johnathan are courteous and so helpful.  Ken worked with me to find the best deal possible at a very stressful time.  I can call anytime and know they will call back in a timely fashion.  The store is neat and well maintained as are the units. Highly recommend this site!","source":"Google","submissionTime":"2021-03-16T00:00:00","userName":"Rita C."},{"reviewId":"1448bc34-1932-4d06-9035-e2898d0c8251","range":0,"rating":5,"reply":"Hi James, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!\n","replyTime":"2021-03-20T13:24:00","review":"Great service and very clean.","source":"Google","submissionTime":"2021-03-13T00:00:00","userName":"James g."},{"reviewId":"dcba3afc-a8ca-43bc-86ac-91af6f956a39","range":0,"rating":5,"reply":"Hi Gary, thanks so much for your review! We are thrilled to hear your rental experience with Antoinette was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!","replyTime":"2019-08-10T10:46:00","review":"Extra space rocks great folk they're helpful friendly and I would recommend it to anybody","source":"Google","submissionTime":"2021-02-26T00:00:00","userName":"Gary R."},{"reviewId":"4aa564d0-e469-4dc6-b011-29dfbf2989cb","range":0,"rating":5,"reply":"Thank you for your feedback, Derek! Providing renters with clean and secure facilities is our top priority. We're glad Ken was able to meet your storage needs! Let us know if we can?do anything else to help at 888-storage.\n","replyTime":"2021-03-04T17:41:00","review":"Ken is a nice dude, very down to earth and straight up with you very nice people and calm property. Your stuff will be safe here!!","source":"Google","submissionTime":"2021-02-26T00:00:00","userName":"Derek K."},{"reviewId":"7c99ea7d-43a1-4b41-a51d-c3b6a65b8926","range":0,"rating":5,"reply":"Thank you for your 5-star review, Marisol. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2021-02-24T22:50:00","review":"Best place. Great customer service","source":"Google","submissionTime":"2021-02-24T00:00:00","userName":"MariSol M."},{"reviewId":"b8a4954a-0b57-41d4-b3c0-e0d21b7f4705","range":0,"rating":5,"reply":"Thanks, Tasos. We are thrilled you had a great experience with Extra Space Storage. Please call (505) 883-5050 if you have any questions.","replyTime":"2021-02-20T14:52:00","review":"I have been in numerous storage and this place is outstanding, Ken is  amazing with  his service and very attentive to my concerns and questions.\nThis place a keeper.","source":"Google","submissionTime":"2021-02-20T00:00:00","userName":"Tasos T."},{"reviewId":"b43fdb30-0c13-47c9-9b9b-bbd05afc2deb","range":0,"rating":5,"reply":"Thank you, Jimlita. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2021-02-20T14:52:00","review":"I love this storage company so much. They are friendly and will help you get into a unit.","source":"Google","submissionTime":"2021-02-20T00:00:00","userName":"Jimlita B."},{"reviewId":"6e569944-1d9d-4e1b-9022-3b401686aff5","range":0,"rating":5,"reply":"Hello, Alan. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-01-29T00:48:00","review":"The excellent and friendly service...definitely ..recommend here..","source":"Google","submissionTime":"2021-01-28T00:00:00","userName":"Alan L."},{"reviewId":"e3bfb19a-f51a-425b-987e-c96e0e42ef55","range":0,"rating":5,"reply":"Thanks, Isaac! We think our team is great too! Please stop by our office if you need anything!","replyTime":"2021-01-24T06:48:00","review":"Storage units are clean and easily accessible. Staff is friendly, and the rental process was done 100% online in less than 15 minutes.","source":"Google","submissionTime":"2021-01-23T00:00:00","userName":"Isaac V."},{"reviewId":"d5d4b761-858e-4219-9c84-945e8c53b113","range":0,"rating":5,"reply":"We appreciate the review, Nadia! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2021-01-20T18:45:00","review":"Jon was super helpful and friendly, gave me all the information I needed. The storage facility itself was clean and we'll maintained.","source":"Google","submissionTime":"2021-01-20T00:00:00","userName":"Nadia M."},{"reviewId":"90adb74d-16fb-4057-8a74-59be6a443035","range":0,"rating":5,"reply":"Hello, Lucas. Thank you for the 5-star review. We're so happy you have had a great experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ","replyTime":"2021-01-14T14:58:00","review":"Ken was respectful and helpful in finding us the right size of unit.yes definitely I the girlfriend went in expecting a \"rush-rush and get outta ma face type of treatment as a customer,\" because most places act that way! Not here..Ken was extremely nice and very informative...he took the time to explain and show us the difference in sizes and prices not lazy at all to take us to actually see the unit's,  instead of him just throwing us numbers and expect us to visualize them on of our heads:) let me tell you I really was impressed with the way he treated us with respect, as well as showing us he was delighted to welcome us there ??super customer service skills..I have been doing this kind of work for over 20 years and believe me,  that's the first thing I will notice in others whenever I'm a customer at any other businesses! Hope you understand my reason for writing such a long review - well actually added to my boyfriend's review:..I just had to show my appreciation and \"love\" the way this gentleman showed us! Thanks a billion and believe me I will be recommending u guys to whomever needs a storage unit .??????","source":"Google","submissionTime":"2021-01-16T00:00:00","userName":"Lucas T."},{"reviewId":"855c38ed-7790-49d3-8e97-132789000091","range":0,"rating":5,"reply":"Hi, Evanrman. We appreciate your positive review. Please call (505) 883-5050 if you have any questions.","replyTime":"2020-12-12T09:30:00","review":"Storing here has been nothing but easy John and Ken keep the site looking great and I feel secure storing here!","source":"Google","submissionTime":"2021-01-16T00:00:00","userName":"EvanRman"},{"reviewId":"06612e88-823b-4465-a523-9e59b5f2d7ba","range":0,"rating":5,"reply":"Hi, Evanrman. We appreciate your positive review. Please call (505) 883-5050 if you have any questions.","replyTime":"2020-12-12T09:30:00","review":"Great experience John and Ken made sure that the experience was quick and easy! Would recommend","source":"Google","submissionTime":"2020-12-12T00:00:00","userName":"EvanRman"},{"reviewId":"fdba3d07-14ae-4afc-9886-42ab06d6c25b","range":0,"rating":5,"reply":"Thanks, Steven! We think our team is great too! Please stop by our office if you need anything!","replyTime":"2020-12-12T10:34:00","review":"Extra space storage has been amazing to us! They kept our belongings safe for 10 years without any issues at all! Ken has been very friendly and knowledgeable! We highly recommend this storage location!","source":"Google","submissionTime":"2020-12-12T00:00:00","userName":"Steven D."},{"reviewId":"1648251c-06ac-4da8-b819-7c274e0c1be7","range":0,"rating":5,"reply":"Hello, Pearl. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-12-12T12:53:00","review":"Great service...","source":"Google","submissionTime":"2020-12-12T00:00:00","userName":"Pearl G."},{"reviewId":"d4c84ad0-69ef-4062-bf95-a9371b2fd9c9","range":0,"rating":5,"reply":"Hello, Crystal. Thank you for the 5-star review! We're so happy we could help. Please call (505) 883-5050 if you need anything!","replyTime":"2020-12-12T18:45:00","review":"Stored here previously. Loved it, referred a friend! Super clean as always and the staff are great as usual.","source":"Google","submissionTime":"2020-12-12T00:00:00","userName":"crystal h."},{"reviewId":"bba2b379-b8c7-4395-b20b-2d5f20378f37","range":0,"rating":5,"reply":"Hi James, thank you for your kind words. We're glad Terry was able to help! Stop by the office if you need anything.","replyTime":"2019-06-07T11:55:00","review":"Place is awesome","source":"Google","submissionTime":"2020-12-12T00:00:00","userName":"James B."},{"reviewId":"ac11d110-eed9-4896-8ce4-3515198a3329","range":0,"rating":5,"reply":"We appreciate the review, Nadyne! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything.","replyTime":"2020-11-27T16:33:00","review":"I’ve rented from this location more than once. They’re always friendly and helpful. Always on the ball and the location is always clean!","source":"Google","submissionTime":"2020-11-27T00:00:00","userName":"Nadyne M."},{"reviewId":"92579eba-aaf7-4c69-8b59-a8f57deb5c55","range":0,"rating":5,"reply":"Thank you for the kind words, Shannon. We're glad Theo was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2021-02-05T13:04:00","review":"Thanks to Theo for the exceptional service! We unloaded a 26' truck and trailer all day and at the end of the day he opened the back gate to let us out easier! So awesome!","source":"Google","submissionTime":"2020-11-24T00:00:00","userName":"Shannon T."},{"reviewId":"3e2e55d4-7849-4181-bcc9-20bfd34110e2","range":0,"rating":5,"reply":"Thank you, Gordon. We appreciate your feedback and review. Please let us know if we can be of further assistance. ","replyTime":"2020-11-01T13:44:00","review":"ken gill was very helpful. excellent employee.","source":"Google","submissionTime":"2020-11-01T00:00:00","userName":"Gordon M."},{"reviewId":"5ebbc5c9-54d5-4b53-98c7-47d277b7275e","range":0,"rating":5,"reply":"We appreciate the review, Maria. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-10-30T10:12:00","review":"My experience was awesome.  Ken is professional and kind.  Great customer service.","source":"Google","submissionTime":"2020-10-30T00:00:00","userName":"Maria O."},{"reviewId":"dbfd6ca1-ec59-4e53-ab7c-ce012672ff92","range":0,"rating":5,"reply":"Hi Chris, we're glad John was able to help! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Stop by the office if you need anything.\n\n","replyTime":"2019-03-28T17:00:00","review":"Been here for many years now, can't complain! Very clean facility, courteous and knowledgeable staff, two thumbs up and 5 stars from me!","source":"Google","submissionTime":"2020-10-17T00:00:00","userName":"Chris J."},{"reviewId":"fb3dc319-f65d-4a2d-ab41-16a07f6458f2","range":0,"rating":5,"reply":"Thank you, Stacey. Your rating means so much to us!","replyTime":"2020-10-17T11:27:00","review":"I called around 10 am. Susan was the employee who answered. I explained  to her my situation, she was so patient, thoughtful, and did what ever she could to find me exactly what I needed. She even gave me openings for other locations. She contacted Ken from the other location. Ken called me and him and I came up with a plan. He was also so kind, patient, and understanding. I would definitely recommend them to anyone. Thank both of you Ken and Susan  you have no idea how mush this all ment to me!","source":"Google","submissionTime":"2020-10-17T00:00:00","userName":"Stacey C."},{"reviewId":"213ad610-bd94-46c1-9d92-42a32a8383a7","range":0,"rating":5,"reply":"Thank you for your 5-star review, Glenn. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2020-10-15T17:37:00","review":"Jonathon was very helpful and explained all the paperwork and details very thoroughly.  I'm glad that I selected this location to store my furniture.","source":"Google","submissionTime":"2020-10-15T00:00:00","userName":"Glenn G."},{"reviewId":"5c0753ca-76f0-4e76-94d4-46129a913e06","range":0,"rating":5,"reply":"Thanks, Wendy! We're so happy you had a positive experience with Extra Space Storage. ","replyTime":"2020-10-12T15:46:00","review":"Easy to complete the rental on line (except for signing the agreement - it just wouldn’t work!).\nI went over to see where the location was and John P was super helpful and knowledgeable!!  Signed the lease in the office and got a demo of how the locker opened and locked.","source":"Google","submissionTime":"2020-10-12T00:00:00","userName":"Wendy S."},{"reviewId":"42248086-d58f-4dfb-9905-c79bc2cf95c2","range":0,"rating":5,"reply":"Hello, Tami, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2020-10-06T22:17:00","review":"Rented a storage unit online here and was overall every satisfied with the process. Very quick, easy and  efficient. Would definitely rent from here again.","source":"Google","submissionTime":"2020-10-06T00:00:00","userName":"Tami E."},{"reviewId":"0564738c-45ff-4f90-a651-6f55b5352a60","range":0,"rating":5,"reply":"Hello, Tami, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.","replyTime":"2021-03-11T19:49:00","review":"Rented a storage unit online here and was overall every satisfied with the process. Very quick, easy and  efficient. Would definitely rent from here again.","source":"Google","submissionTime":"2020-10-06T00:00:00","userName":"Tamiaka E."},{"reviewId":"34e702e6-ac81-4074-8e6a-33aef3f60773","range":0,"rating":4,"reply":"Jessica, thanks for the positive review! We are so glad to have customers like you. If you have any questions let us know at (505) 883-5050. ","replyTime":"2020-09-28T16:28:00","review":"I've had a great experience working with extra-space storage. I would give it 5 stars but I have two major complaints- one is that you will unexpectedly get rent increases (about $30-40, I paid around $120 originally and in 18 months its up to $180). I’m not saying it’s unfair, just that you should expect some increases. The other is that we found mice poop in a lot of my belongings. I don't know if its because we had blankets and things out, or if it was because I've had the unit a long time, but there was a considerable amount of mice poop after checking it months later. Most of my stuff was stuff I no longer wanted but didnt have the time to go through to donate, so it wasn't a huge loss for me but something to consider. Other then that I've had no real problems with the unit or the location or workers.","source":"Google","submissionTime":"2020-09-29T00:00:00","userName":"Jessica B."},{"reviewId":"24f904c2-bf08-4da6-8fb1-90c1f8b5cb5b","range":0,"rating":5,"reply":"Thank you, Teri. We appreciate your feedback and review. Please let us know if we can be of further assistance. ","replyTime":"2020-09-12T15:15:00","review":"Very nice place to store your things and great prices.The manager was very helpful with anything I needed. Thanks extra storage.","source":"Google","submissionTime":"2020-09-21T00:00:00","userName":"Teri S."},{"reviewId":"16429af8-8c36-48de-a3d2-4c6cbb58e839","range":0,"rating":5,"reply":"We appreciate the review, Frances. Thank you for choosing Extra Space Storage for all of your storage needs. Please let us know if you have any questions.","replyTime":"2020-09-12T10:43:00","review":"Best service here definitely coming back when I need storage again highly recommended this place! Definitely will be coming back","source":"Google","submissionTime":"2020-09-12T00:00:00","userName":"Frances B."},{"reviewId":"cba6dec6-fe11-45cc-b7af-ff905f22b4c9","range":0,"rating":5,"reply":"Thank you for your 5-star review, Matthew. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.","replyTime":"2020-08-15T11:09:00","review":"Reserved online.  Was in and out within 5 minutes. Awesome attitude and speedy service!","source":"Google","submissionTime":"2020-08-15T00:00:00","userName":"Matthew R."},{"reviewId":"08de0b4e-5cd9-4c42-88c4-127ed71a272a","range":0,"rating":5,"reply":"Hello, Sean. Thank you for the 5-star review! We're so happy we could help. Please call (505) 883-5050 if you need anything!","replyTime":"2020-08-12T11:28:00","review":"Ken is great. He quickly got back to me and made the entire process extremely easy. He is awesome.","source":"Google","submissionTime":"2020-08-12T00:00:00","userName":"Sean H."},{"reviewId":"1c0e964c-e59f-45e1-b3d5-747f5b5183fc","range":0,"rating":5,"reply":"Thanks, Kathryn. We are thrilled you had a great experience with Extra Space Storage. Please call (505) 883-5050 if you have any questions.","replyTime":"2020-07-17T14:38:00","review":"Ken was so nice and efficient in his rental!! I would recommend anyone going thee. He got it all done in 30 minutes and I can't be happier. Our old storage raised rates too high and we had to move and this one was so much more reasonable. Also Ken is the manager and he is helpful, upbeat and knows so much, and he will not sell you something you do not need. I can not stress enough rent from him at the Extra Space","source":"Google","submissionTime":"2020-07-17T00:00:00","userName":"Kathryn B."},{"reviewId":"f989e61b-c890-48b4-88fb-99174e44712c","range":0,"rating":3,"reply":"Thank you for the excellent rating, Cristi! Don’t hesitate to reach out if you need anything!","replyTime":"2020-06-26T00:04:00","review":"The recommended size was too small for what stuff i had to store","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Cristi V."},{"reviewId":"71b8fbf0-a9fb-4138-aa1e-fe8c6519fbaa","range":0,"rating":5,"reply":"Hi, Boyd, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. ","replyTime":"2020-06-26T00:04:00","review":"Ken was very informative and made the entire process very easy. Thanks","source":"Google","submissionTime":"2020-06-25T00:00:00","userName":"Boyd O."},{"reviewId":"0f99109d-132f-448f-ade6-e507cde06132","range":0,"rating":5,"reply":"Hi Brad, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at 888-STORAGE or stop by the office if you need anything! We are excited to have you at Extra Space!\n","replyTime":"2020-05-28T11:01:00","review":"Great customer service and accommodating definitely exceeded my expectations!!","source":"Google","submissionTime":"2020-05-27T00:00:00","userName":"Brad S."},{"reviewId":"be6e6510-b1f8-4f8c-a8c5-51b00b934cdf","range":0,"rating":5,"reply":"Welcome, Jason! We're so happy to hear your first experience with storage was great with Ken! Thanks for recommending Extra Space Storage! ","replyTime":"2020-03-19T10:47:00","review":"This was my first experience renting a storage unit and Ken was very helpful. I strongly recommend this location. Very satisfied","source":"Google","submissionTime":"2020-03-19T00:00:00","userName":"Jason B."},{"reviewId":"e29f3bea-b7fa-434a-b4bc-a4499fba7c83","range":0,"rating":5,"reply":"Hi Robin, thank you for your review. We're glad Ken was able to help! Let us know if we can do anything to assist you! \n","replyTime":"2020-03-17T12:21:00","review":"Ken was very helpful.","source":"Google","submissionTime":"2020-03-14T00:00:00","userName":"Robin M."},{"reviewId":"dc8b1deb-2a74-4941-b6bc-6c395d52d719","range":0,"rating":5,"reply":"Stephanie, thanks so much for your review. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Give us a call at (505) 883-5050 or stop by the office if you need anything.","replyTime":"2020-01-14T17:45:00","review":"My visit was super fast and easy. Ken was super helpful and friendly.","source":"Google","submissionTime":"2020-01-14T00:00:00","userName":"Stephanie M."},{"reviewId":"c406e678-e924-4cfa-899b-b7919045dee2","range":0,"rating":4,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, John Cronin! \n\n","replyTime":"2020-01-13T16:32:00","review":"You can go there and straighten your storage up all day and no body bothers you...","source":"Google","submissionTime":"2020-01-13T00:00:00","userName":"John C."},{"reviewId":"6f6123b7-ff7b-4305-9971-630a64386f33","range":0,"rating":5,"reply":"Thanks for the review, Meli! We're pleased to hear you've had a positive experience with Ken throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2020-01-11T09:41:00","review":"Ken was awesome and efficient!","source":"Google","submissionTime":"2020-01-10T00:00:00","userName":"Meli K."},{"reviewId":"c21c538e-ef95-41c9-abf3-51a1129db572","range":0,"rating":5,"reply":"Thank you for the kind remarks, April! We're so happy to hear Ken is always friendly and helpful! Your recommendation means a lot to us! As always, don't hesitate to reach out if you need anything. ","replyTime":"2020-01-11T10:06:00","review":"Ken is the best! Always friendly always helpful. Ask for Ken! Dont think I'll ever rent anywhere else. Will highly recommend E.S.S!","source":"Google","submissionTime":"2020-01-10T00:00:00","userName":"April O."},{"reviewId":"188c1d40-1581-4810-b7db-b85adf5a1bbb","range":0,"rating":5,"reply":"Thank you for the kind words, Dan. We're glad Terry was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2019-12-27T13:49:00","review":"Terry was awesome","source":"Google","submissionTime":"2019-12-27T00:00:00","userName":"Dan B."},{"reviewId":"f06d90dd-d55d-4527-b0b2-3efa621789e0","range":0,"rating":5,"reply":"Hi Sebastian, thank you for your review. We're glad Terri was able to help! Let us know if we can do anything to assist you! \n","replyTime":"2019-12-27T17:46:00","review":"Terri was very helpful and nice even though we showed up 15 min before closing.......thank you","source":"Google","submissionTime":"2019-12-27T00:00:00","userName":"sebastian s."},{"reviewId":"21280751-39e1-4dad-8e8f-9e80f351d6a3","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Robert. We're here to help if you need assistance with your rental. Call us at (505) 883-5050 with any questions! ","replyTime":"2019-12-11T16:44:00","review":"Ken Gill","source":"Google","submissionTime":"2019-12-11T00:00:00","userName":"Robert B."},{"reviewId":"855849ac-75d8-4623-9116-4624e9f2eb89","range":0,"rating":5,"reply":"Thank you for the kind words, Olivia. We are so happy to hear you?ve had a great experience renting with Ken! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.","replyTime":"2019-12-10T17:04:00","review":"Ken was awesome","source":"Google","submissionTime":"2019-12-10T00:00:00","userName":"Olivia B."},{"reviewId":"8db22fe5-4fc3-42c4-b851-3bfd7cb8c9c2","range":0,"rating":5,"reply":"Will, thank you for taking the time to leave your feedback! We are so happy to hear you?ve had a great experience renting with Ken. Give us a call at (505) 883-5050 if you need any future assistance.","replyTime":"2019-12-08T13:34:00","review":"Ken  awesome","source":"Google","submissionTime":"2019-12-07T00:00:00","userName":"Will E."},{"reviewId":"7e8dc316-941b-422b-972e-3ea508da9564","range":0,"rating":5,"reply":"Hi Daniel, thanks so much for your review! We aim to provide our customers with a quick and easy rental process and are thrilled to hear your experience with Ken reflects that! Let us know if we can do anything else to assist you.","replyTime":"2019-11-21T16:13:00","review":"Ken is RAD! Super friendly, made renting quick and easy.","source":"Google","submissionTime":"2019-11-21T00:00:00","userName":"Daniel J."},{"reviewId":"d67b29f0-a21e-4367-9c64-32a6f870e98b","range":0,"rating":5,"reply":"Thanks, Jacob! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Ken was able to provide that for you! Let us know if we can do anything to assist you!\n","replyTime":"2019-11-03T09:47:00","review":"Ken was very helpful in helping me choose the most brst storage option to fit my needs.","source":"Google","submissionTime":"2019-11-01T00:00:00","userName":"jacob h."},{"reviewId":"ccb17600-7783-4801-9aec-fbbe0cbaedd3","range":0,"rating":5,"reply":"Thank you for the kind words, Patrice. We pride ourselves on having a professional staff and are thrilled to hear your experience with Ken reflects that. Let us know if we can do anything to assist you!","replyTime":"2019-11-03T09:58:00","review":"Kens the best to work with verry professional.","source":"Google","submissionTime":"2019-11-01T00:00:00","userName":"Patrice A."},{"reviewId":"ada2a0b6-30b7-4e36-87c9-0282821fb1fd","range":0,"rating":5,"reply":"Thank you for the kind words, Brandon. We're glad Ken was able to help! Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance.\n","replyTime":"2019-11-03T09:59:00","review":"Kens great","source":"Google","submissionTime":"2019-11-01T00:00:00","userName":"Brandon S."},{"reviewId":"9af4c78c-9697-4a6f-b495-d0a8f2b9fb1e","range":0,"rating":5,"reply":"We're so glad our team was able to meet your storage needs, Mike! We make it a priority to provide clean facilities and are so happy to hear your experience reflects that. Stop by our office if you need anything!  ","replyTime":"2019-10-26T08:21:00","review":"Awesome service and unit is very clean.","source":"Google","submissionTime":"2019-10-25T00:00:00","userName":"Mike T."},{"reviewId":"3a4edeec-71d5-4170-bcd2-440faeb85ed1","range":0,"rating":5,"reply":"Thank you for your kind words and recommendations, Ant Dog! We're so happy to hear that Moni provided a wonderful rental experience! Our team is here to serve you so don't hesitate to stop by our office or give us a call at (505) 883-5050 if you need anything! ","replyTime":"2019-10-03T10:27:00","review":"I want to give all 5+ stars to Moni Olive for the most wonderful experience here at extra space storage. She's the best!! I would recommend choosing extra space for your storage needs.","source":"Google","submissionTime":"2019-10-03T00:00:00","userName":"Ant D."},{"reviewId":"70744cb2-ccca-4869-b967-503ec54663ab","range":0,"rating":3,"reply":"Thank you for your review, Davina! We're glad to hear your experience was positive and we appreciate you taking the time to share this with us! Feedback like yours is important to our goal of customer satisfaction. We appreciate your recommendation and are here to help if you need any future assistance. ","replyTime":"2019-10-04T08:46:00","review":"I am not a renter. I was there moving a customer from the East Mountains to Albuquerque. This was the second visit; after leading in the mountains then driving the load down to unload at this facility.  The first visit was a pleasant experience. The second was a longer visit. Ending about 8:30 PM. During the wrap up; a man approached our group of three; asking to borrow a phone to call the facility and ask which was his \"locker\". He was carrying a white kitchen trash bag and walking. Overall I would recommend this site. Chalking the event as an odd occurance not typically to be expected. I do suggest you use usual public protocol. Don't leave anything out of your site and keep doors closed and locked when unattended.","source":"Google","submissionTime":"2019-10-03T00:00:00","userName":"Davina W."},{"reviewId":"e775ee4e-180f-450c-b6a7-377dae6f8c6f","range":0,"rating":5,"reply":"We're so glad Moni was able to meet your storage needs, Sue! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need any future assistance!","replyTime":"2019-09-27T13:16:00","review":"Moni was very nice and helpful.  Storage units are very clean and in good location!!","source":"Google","submissionTime":"2019-09-27T00:00:00","userName":"Sue B."},{"reviewId":"9fff1304-3efd-428f-80e4-413d02c66e8f","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Yvette! We're so happy to hear that Moni provided wonderful service and earned your recommendation! Let us know if we can do anything else to assist you!","replyTime":"2019-09-27T10:46:00","review":"My first time with extra space the lady by the name of Moni helped me wonderful service. I would recommend her to talk to about anything u need to store.","source":"Google","submissionTime":"2019-09-26T00:00:00","userName":"Yvette G."},{"reviewId":"f127cb33-f099-434b-9c8b-aad70db4154e","range":0,"rating":5,"reply":"Thank you for the kind words, Carlos! We're committed to providing excellent customer service. We're glad Moni was able to help. Let us know if we can do anything to assist you!\n","replyTime":"2019-09-15T12:30:00","review":"Great customer service by moni","source":"Google","submissionTime":"2019-09-14T00:00:00","userName":"Carlos E."},{"reviewId":"0846f936-5678-4c5f-9729-95a48b33cc2a","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Meagan! We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience with Moni reflects that. We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything!","replyTime":"2019-09-15T13:18:00","review":"Moni was very knowledgeable and patient with my fiancee and me. Great service!","source":"Google","submissionTime":"2019-09-14T00:00:00","userName":"Meagan C."},{"reviewId":"521cddd9-126d-4e0b-bd29-a5f1004aaa21","range":0,"rating":5,"reply":"Thank you for the kind words, Rocio! We're committed to providing excellent customer service. We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience reflects that. We're glad Moni answered your questions. Don't hesitate to reach out if you need anything!\n\n","replyTime":"2019-09-09T13:58:00","review":"Friendly service. Moni was very knowledgeable about what space would be best for my needs and answered my questions. Great deal, I got a first month free!!","source":"Google","submissionTime":"2019-09-09T00:00:00","userName":"rocio r."},{"reviewId":"a8602870-0c3e-4a93-9d0f-56993c9ca593","range":0,"rating":5,"reply":"Thank you for your feedback, Kelly. We are happy to hear your rental process was quick. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Stop by the office if you need anything.","replyTime":"2019-09-10T10:28:00","review":"Quick and friendly.  Rented for short term while decluttering a house before selling.  Also picked up packing supplies.  Full service establishment.","source":"Google","submissionTime":"2019-09-09T00:00:00","userName":"Kelly H."},{"reviewId":"4b95e5d8-5d69-40b4-900e-f904772e5698","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Gutierrez. We are so happy to hear you?ve had a great experience renting with Moni! Give us a call at (505) 883-5050 if you need any future assistance.","replyTime":"2019-09-08T13:43:00","review":"Moni was excellent!! Thank you!","source":"Google","submissionTime":"2019-09-07T00:00:00","userName":"Gutierrez r."},{"reviewId":"6c65f19d-f303-4596-9ba9-877a70f5f552","range":0,"rating":5,"reply":"Darren, thank you for your kind words! We love hearing your feedback and are thrilled to know you are enjoying your experience with us. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-08-28T16:48:00","review":"Had to store some stuff here for about a year.  No problems.","source":"Google","submissionTime":"2019-08-28T00:00:00","userName":"Darren M."},{"reviewId":"f7f4d30d-2a89-420a-af9e-545a165f124e","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Chloe! We're so glad to hear Elena provided a quick and easy rental experience. Don't hesitate to reach out if you have any questions about your rental!","replyTime":"2019-08-25T07:44:00","review":"Friendly and helpful staff! It was super easy and quick to move in. Elena was a great help!","source":"Google","submissionTime":"2019-08-24T00:00:00","userName":"Chloe J."},{"reviewId":"3b8124a6-cf10-4e09-9d69-f4cd8d5933f1","range":0,"rating":5,"reply":"Hi Gary, thanks so much for your review! We are thrilled to hear your rental experience with Antoinette was positive and are always here to help with your storage needs! Give us a call at (505) 883-5050 or stop by the office if you need anything!","replyTime":"2019-08-10T10:46:00","review":"Yanni Miss Antoinette was awesome friendly caring very helpful","source":"Google","submissionTime":"2019-08-09T00:00:00","userName":"Gary R."},{"reviewId":"4c5364f0-c8ce-445a-8593-f43d4a48ad21","range":0,"rating":5,"reply":"Hi Matt, thank you for your review. We're glad our team was able to help you get the best deal. Let us know if we can do anything to assist you!\n","replyTime":"2019-08-05T15:48:00","review":"Very helpful from the moment I came in and helped me get the best deal","source":"Google","submissionTime":"2019-08-05T00:00:00","userName":"Matt L."},{"reviewId":"c683a0e0-2047-4a4e-a41e-7d81c127abdb","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Majikmeg! It's wonderful to hear that John did a great job finding a solution to your storage needs. Our team is here to serve you so don't hesitate to reach out if you need any future assistance!","replyTime":"2019-07-28T11:37:00","review":"I just rented a space, so I don't have too much experience yet, but John was absolutely amazing. He got me exactly what I needed without a wait and I walked out thrilled.","source":"Google","submissionTime":"2019-07-27T00:00:00","userName":"Majikmeg"},{"reviewId":"02f74a61-3266-4132-b2dc-2ce05877b144","range":0,"rating":5,"reply":"Hi Will, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! We are happy to hear you got signed up quicky! Stop by the office if you need anything.\n","replyTime":"2019-07-13T15:26:00","review":"Awesome friendly people. Got me signed up quickly.","source":"Google","submissionTime":"2019-07-12T00:00:00","userName":"Will J."},{"reviewId":"cc21bf1f-e268-48eb-b136-8da8dc66fd04","range":0,"rating":5,"reply":"Hi Charles, thank you for your kind words. We're glad Terry and John were able to help! Stop by the office if you need anything.\n","replyTime":"2019-06-23T10:11:00","review":"Terry and John are awesome. Come and see them to rent.","source":"Google","submissionTime":"2019-06-18T00:00:00","userName":"Charles H."},{"reviewId":"c6e06d36-45a0-4bfb-bc5e-70c8646c1951","range":0,"rating":5,"reply":"We appreciate your feedback, Darth! It's wonderful to hear that Terry provided a helpful rental process. Our team is here to make sure you have a great experience while storing, so let us know if we can do anything else for you!","replyTime":"2019-06-20T09:05:00","review":"Terry was very helpfull","source":"Google","submissionTime":"2019-06-18T00:00:00","userName":"Darth S."},{"reviewId":"af230b3a-2dbf-406d-b890-7a0a91fc46b5","range":0,"rating":5,"reply":"Hi, Antonio! Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call or stop by our office if there is anything else we can do to assist you!","replyTime":"2019-06-18T18:58:00","review":"Great staff and customer care","source":"Google","submissionTime":"2019-06-17T00:00:00","userName":"Antonio M."},{"reviewId":"55256a32-e389-4885-8a3a-d3891f0f11ec","range":0,"rating":5,"reply":"Thank you for the kind remarks, Robert! We're so happy to hear John has earned your recommendation! We appreciate your business and are here to help if you need any future assistance. ","replyTime":"2019-06-18T12:00:00","review":"John was very helpful, and such a nice guy. Definitely would referrer friends and family to this storage unit place.","source":"Google","submissionTime":"2019-06-15T00:00:00","userName":"Robert B."},{"reviewId":"a76be1ba-dff0-4e1d-a11f-7402f6c7c400","range":0,"rating":5,"reply":"We appreciate your feedback, Brandon! It's great to hear that our staff provided a helpful and positive rental experience!  Let us know if we can do anything else for you! ","replyTime":"2019-06-16T08:35:00","review":"So very helpful and amazing staff thank you for making this a great experience.","source":"Google","submissionTime":"2019-06-14T00:00:00","userName":"Brandon M."},{"reviewId":"2dc3acb3-394b-4341-b1f2-934f27c2d12d","range":0,"rating":5,"reply":"Thank you for the kind words, Damian! We're committed to providing excellent customer service. We're glad Ashwin was able to help. Don't hesitate to reach out if you need anything!\n","replyTime":"2019-06-07T13:46:00","review":"Great customer service from Ashwin.","source":"Google","submissionTime":"2019-06-03T00:00:00","userName":"Damian O."},{"reviewId":"562a02ad-5805-4222-93c3-1e8456ca6801","range":0,"rating":5,"reply":"Hi James, thank you for your kind words. We're glad Terry was able to help! Stop by the office if you need anything.\n","replyTime":"2019-06-07T11:55:00","review":"Terry was great!","source":"Google","submissionTime":"2019-06-03T00:00:00","userName":"James B."},{"reviewId":"45fe989e-a65e-4e61-8008-5a24f3165018","range":0,"rating":4,"reply":"Thank you for your kind words, Renee! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Don't hesitate to reach out if there is anything else you need from us! ","replyTime":"2019-06-01T14:54:00","review":"They are super professional and patient.","source":"Google","submissionTime":"2019-05-29T00:00:00","userName":"renee W."},{"reviewId":"11754b22-3d0b-4679-b3ed-0196736a14f5","range":0,"rating":5,"reply":"Thanks for the 5-star rating, Rob! We are so glad to hear that Terry provided a quick rental experience. Our team is here to make sure you have a great experience while storing, so let us know if we can do anything else for you! ","replyTime":"2019-05-22T15:44:00","review":"Terry is awsome, she is very helpful and made the check in easy and fast.","source":"Google","submissionTime":"2019-05-20T00:00:00","userName":"Rob L."},{"reviewId":"b254f61f-d4f1-4b99-9596-2c327485698a","range":0,"rating":5,"reply":"Hi Esperanza, thank you for your review! We are so happy to hear that your experience with the quality and cleanliness of the facility has been positive. We're committed to providing excellent customer service! Stop by the office if you need any future assistance! ","replyTime":"2019-04-27T16:57:00","review":"Great Assistance. Friendly, Clean, Helpful & knowledgable ??????","source":"Google","submissionTime":"2019-04-26T00:00:00","userName":"Esperanza B."},{"reviewId":"83b24e1e-63e0-4748-9f9b-0369b96c977d","range":0,"rating":5,"reply":"Thanks, Vernold! We're glad to hear Terry provided a helpful rental experience. Stop by the office if you need any future assistance!","replyTime":"2019-04-22T17:00:00","review":"Terry  was very  helpful..","source":"Google","submissionTime":"2019-04-22T00:00:00","userName":"vernold b."},{"reviewId":"839db71b-1ea6-4979-abf1-869afe2317ac","range":0,"rating":5,"reply":"Thanks for your review, Brian! We're glad to hear our staff was able to quickly address your storage needs. Our team is here to serve you, so give us a call at (505) 883-5050 if you need any future assistance!","replyTime":"2019-04-22T17:00:00","review":"Quick and courteous","source":"Google","submissionTime":"2019-04-22T00:00:00","userName":"Brian G."},{"reviewId":"cceb8528-3523-42f5-b75a-49deb69edea9","range":0,"rating":5,"reply":"Thanks for your review, Hanna! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Security is our top priority and we appreciate that you?ve trusted us with your belongings. Stop by the office if you need any future assistance!","replyTime":"2019-04-22T17:00:00","review":"Got a 10 by 15 storage unti for 109 a month plus 11 dollars insurance. Its clean, nice, they got surveillance cameras and friendly staff.","source":"Google","submissionTime":"2019-04-22T00:00:00","userName":"Hanna R."},{"reviewId":"ca1bf61b-90ea-49d9-b70a-f76c1a79b4ad","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storages Rita. We're here to help if you need assistance with your rental. Call us at (505) 883-5050 with any questions!","replyTime":"2019-04-08T17:00:00","review":"Great deals!!!","source":"Google","submissionTime":"2019-04-04T00:00:00","userName":"rita z."},{"reviewId":"c18df6f0-ee81-441c-9467-2094958fdfd0","range":0,"rating":5,"reply":"Thanks, Sunny! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Joey was able to provide that for you! Let us know if we can do anything else to assist you.","replyTime":"2019-04-08T17:00:00","review":"Joey helped me find exactly what I needed, even though I didn?t know I needed it. Thanks for all your help!","source":"Google","submissionTime":"2019-04-02T00:00:00","userName":"Sunny L."},{"reviewId":"02c09479-474b-485e-a09c-d5275cf0adee","range":0,"rating":5,"reply":"Hi Sandra, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff. Thanks for letting us help with your storage needs.","replyTime":"2019-04-08T17:00:00","review":"Very helpful  and very pleasant. Looking forward to storing my treasures here.","source":"Google","submissionTime":"2019-04-02T00:00:00","userName":"Sandra A."},{"reviewId":"1c4b4b75-9359-4e3c-9b54-cff61318b93b","range":0,"rating":5,"reply":"Thanks for your review, Summer! We're so glad to hear you've enjoyed your experience with us. Don't hesitate to reach out if you have any questions!","replyTime":"2019-04-01T17:00:00","review":"Hope I have the right place! They just helped my mom get a unit for me in a different state. I wanted to thank them and the guy in Oklahoma for the hard work.","source":"Google","submissionTime":"2019-03-30T00:00:00","userName":"Summer W."},{"reviewId":"3b6d34e8-72fb-481e-98dd-ee3f5af2d88d","range":0,"rating":5,"reply":"Hi Dakota-rose, we're glad John was able to help! We pride ourselves on having a helpful and friendly staff. Stop by the office if you need anything.","replyTime":"2019-04-01T17:00:00","review":"John is the best, very helpful and courteous to all our shipments. Great place!","source":"Google","submissionTime":"2019-03-29T00:00:00","userName":"Dakota-Rose M."},{"reviewId":"935767af-06a4-459a-91b1-d29fdb8024a6","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very nice staff. Great prices and an overall good experience.","source":"Google","submissionTime":"2019-03-26T00:00:00","userName":"gonzalo g."},{"reviewId":"8f970cfa-512c-4440-8a1c-afb35c8b316d","range":0,"rating":5,"reply":"Thank you, Jordan! Your recommendation to friends and family is the best compliment that we can receive! Give us a call if you have any questions (505) 883-5050. Our team is happy with any of your storage needs!\n\n","replyTime":"2019-03-27T13:59:00","review":"I?d highly recommend this facility to anyone in the ABQ area looking for a storage unit. I come into town every few weeks for work, and store most of the items I need here. Whenever I need to send in packages, John and his team make sure they?re in the unit, unharmed, and ready to go. They also have great security, and the units provide more than enough space. Most importantly, John provides great customer service and has helped me multiple times when I need help. Great facility, even better people!","source":"Google","submissionTime":"2019-03-26T00:00:00","userName":"Jordan R."},{"reviewId":"d55d3e84-b24d-4088-8f47-868aba1d06c8","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great storage place. Terry is wonderful!","source":"Google","submissionTime":"2019-03-11T00:00:00","userName":"Randy M."},{"reviewId":"02baa341-3021-48ed-86ba-85de49724986","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Went in yesterday to see what the prices were like for a storage unit. Antoinette was very helpful and super friendly.","source":"Google","submissionTime":"2019-03-06T00:00:00","userName":"Tarah V."},{"reviewId":"3416ebf5-e213-438c-8487-6c651a7a5f3d","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"John Diehl has been extremely helpful in getting me set up with storage space. He is very knowledgeable about what will fit in each size space, friendly, and eager to help. Great experience!","source":"Google","submissionTime":"2019-03-06T00:00:00","userName":"Linda B."},{"reviewId":"37a723a2-eeeb-4c8b-abaf-2c59d838b762","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Jon the manager was super friendly and very informative.  And also great and friendly staff with great prices!","source":"Google","submissionTime":"2019-02-27T00:00:00","userName":"Megan H."},{"reviewId":"d493f641-cd28-4b63-a263-596a79f5e92b","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Came in today to look for a nice and clean storage unit. John was very nice and direct with what was available for what we needed. As far as I can tell this is the great place to store.","source":"Google","submissionTime":"2019-02-27T00:00:00","userName":"ethan g."},{"reviewId":"91702c18-2c12-4a31-939d-3c177e1d3b10","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Terry was amazing at helping set up my account, I look forward to my time at this location!","source":"Google","submissionTime":"2019-02-25T00:00:00","userName":"Bryant Q."},{"reviewId":"8cb7f2fb-a506-49e6-ab52-d868efd18091","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"John was very helpful! Nice and clean storage at a great price. :)","source":"Google","submissionTime":"2019-02-23T00:00:00","userName":"Justin G."},{"reviewId":"26ec1d2c-233a-4b27-bccb-972c8a938d85","range":0,"rating":4,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Terry was awesome she walked to show me the unit one snow","source":"Google","submissionTime":"2019-02-22T00:00:00","userName":"Robert E."},{"reviewId":"8c53d39e-da32-47e5-9a6c-8d630122bcf7","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Customer Service is excellent, very courteous and friendly....showed me around didn't hesitate. Facility is nice and clean, will recommend family and friends.","source":"Google","submissionTime":"2019-02-13T00:00:00","userName":"Diane B."},{"reviewId":"cfad098f-422c-4a82-98f0-17ead802ddc6","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"John was very helpful","source":"Google","submissionTime":"2019-02-07T00:00:00","userName":"Joshua N."},{"reviewId":"80f2e8d2-52f5-4501-811c-0ea5584e156e","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very good customer service. Definitely would recommend for storage needs. Jonathan was very courteous and very polite. Great place to go.","source":"Google","submissionTime":"2019-02-01T00:00:00","userName":"Alan H."},{"reviewId":"57cb9413-f90f-4767-b0cf-bf57ef199fbe","range":0,"rating":5,"reply":"Jerry, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage!\n","replyTime":"2019-01-31T09:20:00","review":"John was very helpful and a great person. He has great customer service skills and always have a smile....","source":"Google","submissionTime":"2019-02-01T00:00:00","userName":"Jerry L."},{"reviewId":"d1b137e0-0abb-4fbf-8078-a7ef47230f8f","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"John has shown a warm welcoming to the storage place. And he answered all my questions.","source":"Google","submissionTime":"2019-01-26T00:00:00","userName":"Michael L."},{"reviewId":"ea4a6e1f-7604-4e0a-9767-fc73c10926c5","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Wonderful service from Johnathan both in person and over the phone. rates are good! Facility seems clean! Made storage easy!","source":"Google","submissionTime":"2019-01-22T00:00:00","userName":"crystal h."},{"reviewId":"05469856-6830-477c-b069-e8c31dc45ec2","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Nice place friendly service????","source":"Google","submissionTime":"2019-01-17T00:00:00","userName":"Red E."},{"reviewId":"148f766b-ecc9-4e47-96df-5a689fb7750f","range":0,"rating":4,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Friendly staff and affordable prices.","source":"Google","submissionTime":"2018-12-27T00:00:00","userName":"K B."},{"reviewId":"0a60ff1a-f015-4245-babf-b0409d65d611","range":0,"rating":3,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Had pay a bill.","source":"Google","submissionTime":"2018-12-12T00:00:00","userName":"Kathleen D."},{"reviewId":"c932b220-08b1-47c0-b07c-2dd953123fea","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Had a good walk through, very clean and friendly staff. Terry helped us the whole time. We got a great rate as well. Would recommend this place.","source":"Google","submissionTime":"2018-12-12T00:00:00","userName":"Christopher P."},{"reviewId":"474ce0bf-9d7a-47d6-83bd-5198c394937d","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I've stored with plenty of other facilities, including other Extra Space locations, but this is by far the best I have encountered. I set up the unit online and got an excellent deal and was able to check out the unit and sign the lease later the same day. The staff is really friendly here too, so I'm really pleased with the overall experience I've had so far.","source":null,"submissionTime":"2015-01-01T13:52:15","userName":"Kat"},{"reviewId":"cf118057-3b4b-49a2-8605-dc137ac41ba1","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This is my 3rd time storing with ExtraSpace storage, but this 3rd time was absolutely the best customer service I have received in a long time, not just with them but in general. Wendy assisted with my move in process and was very helpful and concerned with what was more convenient for me. I even had to give her a hug for the awesome customer service! Thank you :)","source":null,"submissionTime":"2014-12-24T09:25:24","userName":"Rocquel"},{"reviewId":"bdef0152-6f45-40a8-a5f0-ce7fb80b5ad7","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Everyone at the 6917 Montgomery location is awesome!! They are very helpful and always willing and able to answer any questions! Had a car issue and they were cool about the situation. DeZonn and Wendy are very friendly and upbeat! I have rented from this location a few years previous and decided to come back, especially since they are so close to my apartment! Also, was working in my unit one day and the temperature was around 100 degrees. Of course, stupid me forgot to bring water and the wonderful girls in the office allowed us to fill up some empty water bottles we had because it was super hot. They said they didn't want us getting heat stroke and to come back if we needed more water! I love this place!!!","source":null,"submissionTime":"2014-06-24T20:01:02","userName":"Samantha"},{"reviewId":"2f12f7b1-383b-479b-b9fe-183ae891f6a9","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I have not been customer for a long time, but the facility is easy accessible, good reasonable cost and very clean.","source":null,"submissionTime":"2013-10-01T13:21:44","userName":"Alice"},{"reviewId":"b128ca0f-d29e-483a-be85-9810c4d9d49f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This particular Extra Space storage has great managers to assist with your storage needs. They are very polite and willing to help in whatever way they can.","source":null,"submissionTime":"2013-08-14T09:37:55","userName":"John"},{"reviewId":"7ac624af-2fee-4b33-b759-cf0e8675a6da","range":0,"rating":5,"reply":null,"replyTime":null,"review":"YOUR MGR. AND STAFF ARE FRIENDLY AND HELPFUL. THEY ANSWER ALL QUESTIONS FULLY. OTHER STORAGE FACILITIES COULD LEARN SOMETHING FROM YOU!!!!!!!!!!!!","source":null,"submissionTime":"2013-05-21T17:38:44","userName":"CHIEF 0."},{"reviewId":"16e6abcc-5d4c-4f94-a3eb-51467370b7b4","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I rented from Extra Space 3 or 4 years ago and was very pleased with the service and facilities. The move in special made it that much easier to come back and rent again. The grounds are kept very clean and well lit at night. I would recommend Extra Space to anyone who is looking to rent storage. Should the need arise in the future I will certainly come back. One other advantage of Extra Space is their locations spread throughout the city which make it so much more convenient for those trips to your particular unit. Thanks again for providing me the \" Extra Space \" when I needed it.","source":null,"submissionTime":"2013-04-13T13:32:29","userName":"lermo"},{"reviewId":"6e7c5cb7-165e-43d1-8d13-6c95a92761f4","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very courteous and helpful. Made all my storage arrangements long distance and found no surprises when we arrived in town. Highly recommended..","source":null,"submissionTime":"2012-12-31T14:09:55","userName":"cj57"},{"reviewId":"9d6deee4-f379-4b2a-832e-ad99c28de7e6","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Convenient, friendly and helpful staff. Cost effective and affordable.","source":null,"submissionTime":"2012-10-16T09:36:28","userName":"sirach61"},{"reviewId":"74472232-c512-470f-94f5-0603414ffd5f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"My new storage is less than ten minutes away with the hours I need if I need to gain access. It is easy to gain access with little work to load or unload. This is my best experience to date with this storage business. I would recommend them anytime.","source":null,"submissionTime":"2012-06-26T21:36:02","userName":"M0ofi3"},{"reviewId":"7baa97a3-25db-499e-a000-121417b3e5b2","range":0,"rating":5,"reply":null,"replyTime":null,"review":"We had a great experience with Extra Space Storage 6917 Montgomery. It is at the heart of much of our activity. The online communication and capabilities also made things a snap for our busy lives.","source":null,"submissionTime":"2011-10-17T08:48:35","userName":""},{"reviewId":"9de84062-633d-4e05-ab45-eb0553252d91","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The staff member with whom I dealt was very helpful. He was well groomed and respectful without being stiff or unfriendly. We discovered evidence of water on the floor of \"my\" unit after a recent rain. He immediately opened another one and changed my unit assignment on the spot. No fuss at all. The email reminders are very helpful and the ability to pay online is great. Was disappointed when the rates were raised not long after I rented. Guess it's just part of today's economy. Everything goes up, but salaries.","source":null,"submissionTime":"2011-10-06T20:20:53","userName":"Mrs. K."},{"reviewId":"ddf3762e-1521-4249-b629-6cb19639ab69","range":0,"rating":5,"reply":null,"replyTime":null,"review":"From the start, the staff, especially Chris, was incredible: clear, honest and very polite. The facility is easy to locate, the space is always clean and access hours are very reasonable. Thanks for providing a great space.","source":null,"submissionTime":"2011-07-07T17:50:01","userName":"StorageWarrior"}]},"errors":null},"startingAt":{"correlationId":"be4f4d76-07e7-4f68-b010-ac44c79c74b3","data":{"error":null,"startingAt":{"large":139,"medium":138,"parking":139,"small":25,"starting":25}},"errors":null},"unitClasses":{"correlationId":"18eefcd2-943a-412a-919e-b45394295f12","data":{"count":24,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2601","salesforceId":"2601_115","storeId":"4d290032-841d-466f-9cc9-0b13149e15bb","uid":"2601_115","unitClassId":"cff9383f-9940-489a-8970-31149f8df94a","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":0,"showAvailable":false,"showFirstCome":false,"showLimited":false,"showLimitedBanner":false,"showOnline":false,"showPromotion":false,"showRapidRental":false,"showReserve":false,"total":0},"dimensions":{"depth":13,"display":"10' x 13'","isExactSize":false,"size":"Medium","squareFoot":130,"videoUrl":null,"width":10},"discount":{"breezeId":null,"valueId":null,"description":null,"isCustom":false,"isPercent":false,"monthToStartApplication":null,"name":null,"numberOfRecurrences":0,"value":null},"features":[{"codingId":4,"display":"Drive-Up Access","name":"DriveUpAccess"},{"codingId":11,"display":"Enclosed 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