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We're glad to hear that Karen was so helpful to work with, and we will be sure to share your kind words with her and the team.","replyTime":"2026-11-05T12:22:00","review":"Karen was very helpful to work with at Extra space storage!!","source":"Google","submissionTime":"2026-11-05T00:00:00","userName":"Thomas C."},{"reviewId":"bd5c31fa-a40b-41ab-91c4-25707549c59f","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage! We're glad to hear you had a great experience renting a unit, and we will be sure to share your kind words with Karen and the team.","replyTime":"2026-10-30T14:11:00","review":"Karen was super helpful! I had a great experience getting a unit.","source":"Google","submissionTime":"2026-10-30T00:00:00","userName":"Pa M."},{"reviewId":"fc4b6fa5-ba90-4e4e-b8ec-27ee6c98fa57","range":0,"rating":5,"reply":"We are grateful for your kind words, Jeffery. We're glad our team member made such a positive impression on you!","replyTime":"2026-10-29T12:49:00","review":"Very great customer service. She it’s amazing person","source":"Google","submissionTime":"2026-10-29T00:00:00","userName":"Jeffery W."},{"reviewId":"e2f79e4b-4250-4ff9-bde7-0db90544b04e","range":0,"rating":5,"reply":"Todd, thank you for sharing your experience. We are glad to hear you had a great experience with Extra Space Storage!","replyTime":"2026-10-22T15:02:00","review":"Great experience.","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"Todd N."},{"reviewId":"4693922e-a30d-4073-8b08-fee54569c490","range":0,"rating":5,"reply":"Thank you for sharing your experience, Belvia. We are glad to hear that Karen was patient and helpful in answering your questions, and we will be sure to share your kind words with her and the team.","replyTime":"2026-10-18T09:42:00","review":"Karen was very informative and patient answering all our questions.","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Belvia D."},{"reviewId":"547cd58d-9769-4318-9623-d846fdac6f1b","range":0,"rating":5,"reply":"Thank you for sharing your experience Kamal! We're glad to hear that Mrs. Karen has made your visits so pleasant, and we will be sure to pass along your kind words to her and the team at Extra Space Storage.","replyTime":"2026-10-13T12:11:00","review":"Mrs. Karen is such a delightful person to deal with every time I come here","source":"Google","submissionTime":"2026-10-13T00:00:00","userName":"Kamal W."},{"reviewId":"044e94d6-1c09-4ee0-8c03-5fb16788c5ff","range":0,"rating":5,"reply":"We are grateful for your kind words about our seamless auto-pay and professional, accommodating staff. We’ll be sure to recognize Karen Sutherland for her invaluable assistance, James.","replyTime":"2026-10-11T08:07:00","review":"The service provided was excellent, featuring seamless transactions via auto-pay and a highly professional, accommodating staff; I would like to specifically commend Karen Sutherland for her invaluable assistance.","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"James B."},{"reviewId":"7b5f842f-989e-4df3-bf93-60fb09134437","range":0,"rating":5,"reply":"Olivia, thank you for sharing your experience with Extra Space Storage! We're glad to hear your move-in and move-out went so smoothly, and we will be sure to share your kind words with Pat, Karen, and the rest of our team.","replyTime":"2026-10-02T09:10:00","review":"Pat and Karen are the best! Very fair people at a reasonable price. Great experience moving in and out as well.","source":"Google","submissionTime":"2026-10-02T00:00:00","userName":"Olivia D."},{"reviewId":"fc16cf76-388e-46a7-8fb5-a872d490a30a","range":0,"rating":5,"reply":"We are ecstatic to hear Pat was so helpful in figuring out what you needed!","replyTime":"2025-08-01T08:31:00","review":"Pat was so helpful and helping me figuring out what I needed.","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Jennifer B."},{"reviewId":"d45f9f29-c89a-4fba-b80f-cfefc65a9782","range":0,"rating":5,"reply":"¡Nos alegra mucho saber de tu experiencia! Tus comentarios positivos sobre la comunicación de nuestro equipo significan mucho para nosotros. ¡Gracias, Ángel!","replyTime":"2026-08-24T14:45:00","review":"Perfecto el servicio. La compañera que me atendió súper amable y buena comunicación. Súper recomendable","source":"Google","submissionTime":"2026-08-24T00:00:00","userName":"Angel Y."},{"reviewId":"ee8cb61f-446c-4898-8cb0-de7f9b6987fd","range":0,"rating":5,"reply":"Thank you for your review, Lance! Karen and Pat are great at finding the right fit at the best price. We appreciate your kind words!","replyTime":"2026-08-13T08:58:00","review":"Karen and Pat were fantastic! Helped me pick the right size. The best price I could find. Thanks for all your help.","source":"Google","submissionTime":"2026-08-13T00:00:00","userName":"Bill B."},{"reviewId":"b59bbcdd-411f-4074-8a75-ae10b7101df8","range":0,"rating":5,"reply":"Thank you for your review, Kevin. We are pleased to hear that Pat was very nice and helpful.","replyTime":"2026-08-10T07:15:00","review":"Pat was very nice and was a big help. Thanks Pat","source":"Google","submissionTime":"2026-08-10T00:00:00","userName":"Kevin B."},{"reviewId":"f32ff0e3-7465-4a9a-b89c-db303be1bfea","range":0,"rating":5,"reply":"Thanks for sharing this, Vicki! We're glad Karen helped you find the right unit and made your first storage experience a great one.","replyTime":"2026-08-09T09:13:00","review":"Karen was awesome. Explained best price and showed us several units.  She also helped us decide on the best unit for our needs. Was a pleasant experience since we have never done this before. Thank you. Looked at several other storage units but chose this one due to the employee here. She even answered all my husbands questions and we didn’t feel rushed.","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"Vicki H."},{"reviewId":"a1f3ffb5-2f1e-4115-ba31-0ebabcc03352","range":0,"rating":5,"reply":"We are thrilled to hear Karen delivered fabulous customer service. We appreciate your 10/10 recommendation, Brittany!","replyTime":"2026-07-30T15:10:00","review":"Customer service is fabulous. Karen is amazing 10/10 would recommend!!","source":"Google","submissionTime":"2026-07-30T00:00:00","userName":"Brittany J."},{"reviewId":"a6b08903-e3b7-419a-9572-6c23daeebdd0","range":0,"rating":5,"reply":"We are pleased to hear Karen Sutherland made such a meaningful impact. We agree she is a valued part of our Extra Space Storage team. Thank you, Kittie!","replyTime":"2026-07-25T09:50:00","review":"Thank you so much Extra Space Storage for such a wonderful lady.Her name is karen Sutherland she is such a wonderful blessing to this company. If you ever make a mistake and lose you loss the best, she is a beautiful soul to God, she is going to be a good help to this company and you all should move her up.  Because she is gonna make a difference in this company.Thank you for her true","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"Kittie C."},{"reviewId":"77084ab1-7fe0-4d8e-83fd-eec8e8a6bf4d","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback Tori! Thank you for sharing your experience with Karen at Extra Space Storage.","replyTime":"2026-07-03T11:45:00","review":"Karen was very sweet and helpful!","source":"Google","submissionTime":"2026-07-03T00:00:00","userName":"Tori K."},{"reviewId":"f93bc986-aa2e-45ec-9df3-d00e9a74c220","range":0,"rating":5,"reply":"Thank you, Steven! Karen and our team work hard to keep things clean and helpful. We appreciate you sharing this!","replyTime":"2026-06-30T11:28:00","review":"Karen was very nice and helpful. Nice clean place.","source":"Google","submissionTime":"2026-06-30T00:00:00","userName":"Steven W."},{"reviewId":"747408e6-b80e-4de3-9b84-38f2d1b07be9","range":0,"rating":5,"reply":"We are glad to hear you had a great experience with our customer service. We appreciate your kind words, Lamont!","replyTime":"2026-06-29T14:24:00","review":"Great customer service number.","source":"Google","submissionTime":"2026-06-29T00:00:00","userName":"Lamont S."},{"reviewId":"eece7648-eab4-458f-b593-404e6e3f60e5","range":0,"rating":5,"reply":"Eva, your positive feedback means a lot! We're glad Karen made your first storage experience smooth and welcoming.","replyTime":"2026-06-27T10:34:00","review":"What a fabulous experience.  Karen was friendly, professional, and extremely helpful in helping me navigate my first storage facility experience.","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Eva S."},{"reviewId":"671fca0f-1dcc-459f-9d20-d9f5fdca1326","range":0,"rating":5,"reply":"Thank you for sharing! We're glad our facility is clean and our team made a great impression, Josh.","replyTime":"2026-06-25T11:37:00","review":"This place is very neat and clean. People are very nice.","source":"Google","submissionTime":"2026-06-25T00:00:00","userName":"Josh S."},{"reviewId":"62a3c356-80e8-40a2-a5f7-3565a972f6f6","range":0,"rating":5,"reply":"Hello, Bruce. Thank you for the 5-star review! We're so happy Pat could help. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2022-06-19T11:33:00","review":"Pat was very nice and helpful !","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Bruce B."},{"reviewId":"bf8b7fdd-dae3-40c3-aebe-aa46911fb3d2","range":0,"rating":5,"reply":"Thanks for sharing, Nasim! A wonderful experience is exactly what we aim for at Extra Space Storage.","replyTime":"2026-06-22T10:06:00","review":"Wonderful experience!","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Nasim M."},{"reviewId":"a26908b1-3318-4df8-8ae1-bf2b0b9b481a","range":0,"rating":2,"reply":"Your feedback is important to us. Jay. We are sorry to hear about your experience and would like to address your concerns. Please feel free to reach out to us at (502) 231-5451. Thank you.","replyTime":"2026-06-09T07:09:00","review":"I thought their building was kept very clean and I liked the location, but after my first year was up (I pre-paid) they tried to raise the price to almost double. I had a 15x20 unit (two 10x15's side by side) on the second floor. There were 7 of these units empty at the timer of my renewal. They refused to work with me and I ended up moving to a different company.","source":"Google","submissionTime":"2026-06-08T00:00:00","userName":"Jay F."},{"reviewId":"84e56211-3f71-4227-9ed8-2dbfc8f0b9ce","range":0,"rating":5,"reply":"Thanks for highlighting our great customer service, Eduardo! We appreciate customers like you Eduardo.","replyTime":"2026-06-08T11:47:00","review":"Great customer service.","source":"Google","submissionTime":"2026-06-08T00:00:00","userName":"Eduardo H."},{"reviewId":"0a97fe5a-9415-47e5-992a-935d4628c38f","range":0,"rating":5,"reply":"We greatly appreciate your feedback, Pam! So glad Karen helped you through your sticky situation. Thanks for choosing Extra Space Storage!","replyTime":"2026-06-02T07:58:00","review":"This Karen was a dream. She helped me.out of a sticky situation Thanks Karen","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Pam C."},{"reviewId":"6c2f24f7-0f55-4c30-b8da-d99cb44eb858","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience, Jordan! Thanks for highlighting Karen's kindness and our easy access features.","replyTime":"2026-05-16T08:01:00","review":"We used Extra Space to store most of our items while we listed our home on the market. We paid about $117 a month with a promotion. Setting up move in was super easy on their website. Access was super easy with the app. The unit was clean and easy to access. There were always carts nearby for unloading. You get to keep the locks you pay for after your use is over. Karen at the front office is always very kind and accommodating. If you’re on the fence about which company to use for your storage needs, you won’t be disappointed using Extra Space in Fern Creek.","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Jordan M."},{"reviewId":"75f39c5c-892b-4c39-9b25-749513bf4d67","range":0,"rating":5,"reply":"Thank you immensely for recommending us, Lauren! We're thrilled that Karen provided such helpful, friendly service. Your kind words about our reasonable prices mean everything.","replyTime":"2026-05-16T09:21:00","review":"Karen was extremely helpful and accommodating to meet our needs and very friendly! I recommend Extra Storage Space in Ferm Creek if you’re looking.  Prices are very reasonable too!\n\nThanks Karen","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Laura L."},{"reviewId":"b274f6f8-03e3-4ac4-9aa3-a3b3412a230c","range":0,"rating":5,"reply":"Thank you for highlighting Karen's top-tier service! We're thrilled she provided such amazing care, Eric.","replyTime":"2026-05-16T11:44:00","review":"Karen was absolutely amazing!\nTop tier service.","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Eric T."},{"reviewId":"320ad925-6f62-4c18-b27e-be3b9400b53f","range":0,"rating":5,"reply":"Mani, we are absolutely thrilled to hear about Karen's excellent service! Thanks for recognizing her dedication to great customer experience.","replyTime":"2026-05-12T11:48:00","review":"Karen is so sweet, she let me tour my unit before I purchased!! I love good customer service and she’s the best ever.","source":"Google","submissionTime":"2026-05-12T00:00:00","userName":"mani B."},{"reviewId":"a40d71d9-4aca-4fe7-aa48-8a593b78bc84","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found our store wonderful. Your positive feedback means everything to us, Guivy.","replyTime":"2026-05-07T11:52:00","review":"The store it’s wonderful","source":"Google","submissionTime":"2026-05-07T00:00:00","userName":"Guivy T."},{"reviewId":"9deeaad8-f401-485f-be02-00a0b2e77005","range":0,"rating":5,"reply":"Thank you for your review, Lawanda! We're thrilled you experienced our simple process and excellent service in our clean facility.","replyTime":"2026-05-07T14:22:00","review":"Very simple process and great customer service. Nice building, very clean.","source":"Google","submissionTime":"2026-05-07T00:00:00","userName":"Lawanda S."},{"reviewId":"577eee6a-5764-45d9-9ba8-af18458486dc","range":0,"rating":5,"reply":"Thank you for the awesome experience feedback J! We're thrilled Karen provided excellent service. Your recommendation means everything to us.","replyTime":"2026-04-28T13:32:00","review":"Awesome experience with Karen. Would recommend to everyone","source":"Google","submissionTime":"2026-04-28T00:00:00","userName":"J"},{"reviewId":"c0902ca2-9288-4428-8975-79b7b52eb88f","range":0,"rating":5,"reply":"Thanks, Karen, for the awesome feedback! We're thrilled Karen provided such great service. Your experience means everything to us!","replyTime":"2026-04-26T10:21:00","review":"Awesome experience! Karen is just the best.","source":"Google","submissionTime":"2026-04-25T00:00:00","userName":"Karen D."},{"reviewId":"cf87c62b-5807-40ad-bee7-dc5f33c6da4b","range":0,"rating":5,"reply":"We sincerely value your feedback, Emmanual! Thrilled that our team made the storage process easy and helpful for you.","replyTime":"2026-04-03T16:14:00","review":"Great experience overall! The gentleman was very helpful and made the process very easy for us to do.","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"Emmanual S."},{"reviewId":"a47669a9-1c5b-4e2f-8d01-13666562f984","range":0,"rating":5,"reply":"We're glad to hear that Pàtt was amazing. Thank you for sharing your experience Cindy.","replyTime":"2026-03-30T13:33:00","review":"Pàtt was amazing","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Cindy F."},{"reviewId":"b0b7f673-edd1-42f2-b867-e73e410b4f26","range":0,"rating":5,"reply":"We genuinely admire James's dedication! Thanks, Caleb, for recognizing his effort to help you find the perfect unit and deal.","replyTime":"2026-03-29T10:16:00","review":"James stayed late and worked with us to help us get a unit and give us a deal","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"Caleb W."},{"reviewId":"2fe945c8-f7bb-49ad-ad82-962f2e8d6b85","range":0,"rating":5,"reply":"We are glad to hear you had a great experience and found us easy to work with Jonah!","replyTime":"2026-03-27T11:55:00","review":"It was a great experience! Easy to work with!","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Jonah Q."},{"reviewId":"762ee5a6-024a-4e2d-8419-9b3b4b4c0b24","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Miguel! We're glad we could help you with your storage needs.","replyTime":"2026-03-25T13:50:00","review":"I’m happy to have this help me","source":"Google","submissionTime":"2026-03-25T00:00:00","userName":"Miguel S."},{"reviewId":"8ccd7e75-057d-4159-9620-a26e172fa941","range":0,"rating":5,"reply":"We're utterly delighted to hear about your excellent service experience at Extra Space Storage! Thank you immensely for sharing your feedback.","replyTime":"2026-03-23T15:00:00","review":"Excellent service !","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Drae2210"},{"reviewId":"7cea1f4a-734c-4a3c-8e44-697c3d1dc55b","range":0,"rating":5,"reply":"We are privileged to hear about your positive experience with our office staff and clean facilities. Thank you, Stephen!","replyTime":"2026-03-20T15:46:00","review":"Awesome office staff, clan facilities and very well kept.","source":"Google","submissionTime":"2026-03-20T00:00:00","userName":"stephen p."},{"reviewId":"c5676238-6663-4fda-a003-9ebf5d19ec38","range":0,"rating":5,"reply":"Thank you for the kind words about Mrs. Karen and our clean, secure property, Cindy!","replyTime":"2026-03-10T10:27:00","review":"Mrs.Karen was very professional & kind. The units are very clean and the property is well kept and secure!","source":"Google","submissionTime":"2026-03-10T00:00:00","userName":"Cindy W."},{"reviewId":"d941b12f-e41b-4f90-a452-421d28d2cc66","range":0,"rating":5,"reply":"Thanks for choosing us, Chris! We're glad you found us a great place to rent.","replyTime":"2026-02-27T16:30:00","review":"Great place to rent.","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Chris L."},{"reviewId":"81f2c813-dcc3-42f4-a69e-de7925095186","range":0,"rating":5,"reply":"We are thrilled to hear Pat was great and very helpful with your storage needs!","replyTime":"2026-02-19T16:19:00","review":"Pat was great and very helpful","source":"Google","submissionTime":"2026-02-19T00:00:00","userName":"Alex P."},{"reviewId":"4cb7a98e-c2d0-4e3d-9c7a-a362df4ab042","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with Ms. Pat! Thank you for sharing your feedback.","replyTime":"2026-02-16T09:20:00","review":"I can honestly say Ms Pat has been an excellent help from day ONE. She was very understanding patient with me durning a hard time. She always kept a smile no matter what even through phone you can feel the good vibes. Thanks for all the help Ms.Pay????","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Terdrika T."},{"reviewId":"964c27b5-bbf5-40b0-919b-93de3554da7f","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with our team, especially Ms. Karen. Thank you for sharing your feedback!","replyTime":"2026-02-14T15:49:00","review":"Extremely nice and helpful group of ladies. Special thanks to Ms. Karen","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"D B."},{"reviewId":"a77063df-8b99-4434-a3a8-35770340974f","range":0,"rating":5,"reply":"Thank you for the review, Alainna! We pride ourselves on having a friendly, accommodating staff and are so happy Karen was able to assist you! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-02-29T15:47:00","review":"Karen was wonderful, she was on top of everything and very kind. She made sure I was taken care of. This is a great place to choose if you’re looking to save money, and also have a great interaction when necessary","source":"Google","submissionTime":"2026-02-12T00:00:00","userName":"Alainna W."},{"reviewId":"a4acb770-c936-4378-b6d6-8cf341996659","range":0,"rating":5,"reply":"Thank you for the kind words about our customer service and easy process, Nicole! We're thrilled you'd choose us again.","replyTime":"2026-02-02T12:32:00","review":"Great customer service! Easy process and helpful staff. If I ever need storage again I will definitely come back! Thank You! I’m","source":"Google","submissionTime":"2026-02-02T00:00:00","userName":"Nicole M."},{"reviewId":"ce6c14e4-1220-4ff3-91d6-914f6ccbf23d","range":0,"rating":5,"reply":"We're utterly delighted to hear about your simple process and friendly experience at Extra Space Storage. Thank you for your wonderful feedback!","replyTime":"2026-01-31T10:57:00","review":"Simple process, friendly folks!","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"Rebecca N."},{"reviewId":"86fbd907-0929-493e-9aeb-6eb259b8c7e5","range":0,"rating":5,"reply":"We are delighted to hear you found our team helpful and friendly! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-22T09:27:00","review":"Very helpful and friendly!","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Andrew W."},{"reviewId":"e40804a5-21fe-4cca-8630-41ff441a3304","range":0,"rating":5,"reply":"Thank you for sharing your feedback! We're glad our facility met your expectations for cleanliness and professionalism.","replyTime":"2026-01-12T07:33:00","review":"Very clean and professional!","source":"Google","submissionTime":"2026-01-12T00:00:00","userName":"James S."},{"reviewId":"00e1536d-9932-4b0e-813d-0441e9411f60","range":0,"rating":5,"reply":"We deeply cherish your feedback! Pat and Karen are wonderful team members. Thanks for choosing Extra Space Storage.","replyTime":"2026-01-10T14:01:00","review":"Pat and Karen. Great people helped me get a storage unit in a mannerly amount of time.","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Rae V."},{"reviewId":"4f131506-35c2-42b8-aa98-19dd424da02a","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Caitlyn provided excellent service. She'll be happy to hear your kind words!","replyTime":"2025-12-20T10:14:00","review":"Caitlyn is the best!!","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"Lori S."},{"reviewId":"b782af09-95a1-467d-ab90-2876af70ff98","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Karen truly makes a difference. We're thrilled you had such a great experience!","replyTime":"2025-12-17T13:27:00","review":"Karen is the best site manager you can ask for!!  Great job!!","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Timothy K."},{"reviewId":"3d45e3a6-34da-4f5e-8429-37c051df0921","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Karen provided excellent care. Your feedback about her service means everything to us.","replyTime":"2025-12-17T13:27:00","review":"Karen is the best. She will take care of you right.","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Michael L."},{"reviewId":"9365e2f8-97dd-4dd6-b867-2d58140739a1","range":0,"rating":5,"reply":"We are grateful for your feedback! Your efficiency experience means everything to our Extra Space Storage team.","replyTime":"2025-12-11T14:11:00","review":"Efficient","source":"Google","submissionTime":"2025-12-11T00:00:00","userName":"Brandon F."},{"reviewId":"5932537f-4959-4464-88bc-24df4726b074","range":0,"rating":5,"reply":"We are thrilled to hear about your great service experience. Thank you for sharing your feedback.","replyTime":"2025-11-26T14:26:00","review":"Great service","source":"Google","submissionTime":"2025-11-26T00:00:00","userName":"Ken A."},{"reviewId":"4136acc9-c11e-4fc6-b5f9-f123772bb554","range":0,"rating":5,"reply":"Thank you for the review, Latasha. We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to stop by the office or contact us at (502) 231-5451 if you need anything. Thank you for choosing Extra Space.","replyTime":"2019-05-12T13:09:00","review":"Great customer service. Really friendly!! Very nice atmosphere.","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"Latasha T."},{"reviewId":"174f65e5-8fb3-4831-93b4-18020e5db0df","range":0,"rating":5,"reply":"Your positive experience is appreciated. Thank you for sharing your feedback with us.","replyTime":"2025-11-19T11:50:00","review":"Easy set up very helpful","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"Kyle P."},{"reviewId":"f806abfa-1504-4b6f-bcf1-3b20f75a334a","range":0,"rating":5,"reply":"Thank you for your review! We're happy to hear you found our service amazing.","replyTime":"2025-11-19T15:02:00","review":"Amazing service","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"Meghan B."},{"reviewId":"21d3cea9-dafb-47f8-8929-2204cc2d2983","range":0,"rating":5,"reply":"We are elated to hear Barbara went above and beyond! We appreciate your recommendation and wonderful feedback.","replyTime":"2025-11-15T09:08:00","review":"The manager, Barbara was very nice and went above and beyond! Definitely recommend!!!","source":"Google","submissionTime":"2025-11-15T00:00:00","userName":"Becky H."},{"reviewId":"c7b9ee13-0e97-4b43-af2e-f11756dc6e6a","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about our office team! We're pleased the process was easy for you.","replyTime":"2025-11-13T14:31:00","review":"The ladies in the office are fantastic! Made the process very easy","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Joe P."},{"reviewId":"477e1d57-160e-46d7-b6f7-b43512d85bba","range":0,"rating":5,"reply":"Thanks for highlighting Pat's excellent help! We're thrilled you had such an efficient experience with us.","replyTime":"2025-11-13T16:49:00","review":"Pat was an excellent help this afternoon.  Got me together fast and efficiently ????","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Lori M."},{"reviewId":"602073f2-0c63-43d0-83db-f672c69fa0a9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled our friendly staff provided excellent service and your unit was perfect. Welcome back anytime!","replyTime":"2025-11-05T14:38:00","review":"The staff is very friendly and informative. Excellent customer service. The shortage unit was in great condition. If I need storage again, I will return!","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Leigh A."},{"reviewId":"69cbfdcb-d8df-48fd-a089-585bccb6fee1","range":0,"rating":5,"reply":"Your positive experience means everything! Pat's helpfulness reflects our commitment to excellent service.","replyTime":"2025-11-05T10:21:00","review":"Pat was extremely helpful!","source":"Google","submissionTime":"2025-11-03T00:00:00","userName":"Maya K."},{"reviewId":"81c4d7bc-c733-40e7-b32d-ebc05b530032","range":0,"rating":5,"reply":"We deeply respect your feedback about Pat's personable service and expertise in helping you find the right storage solution.","replyTime":"2025-11-05T11:55:00","review":"Very personable clerk, Pat greeted us and helped me select the right fit for my needs. I am thoroughly pleased with her customer service and knowledge","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Tameka C."},{"reviewId":"03d137bd-ea1e-4ffa-83fa-807236967fb6","range":0,"rating":5,"reply":"We are overjoyed to hear about Mrs. Pat's great customer service! Thanks for choosing Extra Space Storage.","replyTime":"2025-11-05T11:55:00","review":"Great customer service from Mrs. pat she took great care of us and made the experience of renting a unit worth while","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"ChrisRocc"},{"reviewId":"da7bb857-020f-431f-8a74-35eb9e551912","range":0,"rating":5,"reply":"Thanks for the wonderful review, Nick! Thrilled you found our facility clean, secure, and accessible with fair pricing and professional service.","replyTime":"2025-10-23T10:49:00","review":"??????????\nI just rented a storage building here and couldn’t be happier with it. The place is clean, secure, and easy to access. The whole process was simple and quick, and the folks running it were friendly and professional. Plenty of space for what I needed and priced fair too. I’d definitely recommend this spot to anyone looking for a reliable storage unit.","source":"Google","submissionTime":"2025-10-23T00:00:00","userName":"Nick L."},{"reviewId":"5bbc986d-a054-4aac-9bba-631d1ee0863d","range":0,"rating":5,"reply":"We are excited to hear you love the great pricing and super helpful staff!","replyTime":"2025-10-18T09:40:00","review":"Great place and pricing. Staff is super helpful. We love it!!","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"Dave S."},{"reviewId":"fbf7b1ec-c3c9-4433-b28b-bf26ac660c00","range":0,"rating":5,"reply":"We are happy to hear about your positive experience! Thanks for highlighting Karen and our easy processes.","replyTime":"2025-10-18T16:24:00","review":"Really friendly staff, especially Miss Karen.\nProcess to order a unit and to get into the gate and the unit were both very quick and easy processes. Definitely am a happy customer!","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"Savanah F."},{"reviewId":"ae1605ce-1f4f-4d43-8bec-88c8d49e11fc","range":0,"rating":5,"reply":"We are happy to hear that Karen provided professional service and took good care of you. Thank you for your feedback.","replyTime":"2025-10-13T11:39:00","review":"Karen was professional and took good care of us.","source":"Google","submissionTime":"2025-10-13T00:00:00","userName":"Larry H."},{"reviewId":"7c35dbb0-1dd6-4723-883b-8a8af5bb1b85","range":0,"rating":5,"reply":"We are pleased to hear you found us convenient, clean and secure. Thanks for the recommendation!","replyTime":"2025-09-20T11:27:00","review":"Very convenient, clean and secure. Highly recommend.","source":"Google","submissionTime":"2025-09-20T00:00:00","userName":"Thomas H."},{"reviewId":"191d8c0d-40c8-46d0-849a-504777e057d3","range":0,"rating":5,"reply":"Thank you, Charlie. Your rating means so much to us!","replyTime":"2025-09-11T11:05:00","review":"GM..first tm there.been renting for couple yrs..2 Beautiful ladies.very professional. Helpful all the way thru my visit..thank u ladies...","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"Charlie L."},{"reviewId":"dedf1693-cca5-4220-b864-523147d4f2af","range":0,"rating":5,"reply":"Thank you for your review! So glad Karen and Pat made your experience wonderful!","replyTime":"2025-09-11T08:27:00","review":"Great experience! Karen and Pat are wonderful!","source":"Google","submissionTime":"2025-09-11T00:00:00","userName":"Joy R."},{"reviewId":"aead9957-95a1-44b0-a8db-34d7fb8bbd7f","range":0,"rating":5,"reply":"We deeply cherish your kind words! So glad Karen made your storage experience great. Thanks for choosing us!","replyTime":"2025-09-11T11:22:00","review":"Great place for storage. Karen so is so nice!!!!","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"Leesa M."},{"reviewId":"1cdd374c-ce6e-49da-aee3-4504be24508a","range":0,"rating":5,"reply":"We are ecstatic to hear Pat made your day! Her sweetness and helpful guidance with finding your unit and lock strategies truly shines.","replyTime":"2025-09-07T09:52:00","review":"Pat was amazing!! She is super sweet. She showed me how to find our unit and talked about lock strategies. I wasn’t expecting such a lovely interaction today, and she totally made my day!!","source":"Google","submissionTime":"2025-09-06T00:00:00","userName":"Jenna O."},{"reviewId":"b5cf9a6a-758f-4364-b730-bc4e432d4aff","range":0,"rating":5,"reply":"Thank you for your kind words, Kellie! We are glad to hear that Pat was helpful during your visit.","replyTime":"2025-08-31T14:55:00","review":"Pat was very kind and helpful!","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Kellie D."},{"reviewId":"18789908-38bc-448c-b570-860c80191031","range":0,"rating":5,"reply":"We are overjoyed to hear Karen took great care of you! Thanks for recommending our storage services.","replyTime":"2025-08-21T11:35:00","review":"They are very good with taking care of their customers. Karen was very nice and sweet. I recommend if you need storage call Karen.","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Razzo B."},{"reviewId":"b77f59c9-81f7-4888-bf25-4d96c6c54622","range":0,"rating":2,"reply":"Please contact us at (502) 231-5451 to resolve your concerns.","replyTime":"2025-08-17T09:06:00","review":"I have a unit on outer loop, the manager,  left early the day I was going to get it,  and I had to go to another store to get a unit set up.  They also left gate open for months all day every day.  I try to call and the system verified my phone number then prompts me for zip code, then tells me it can't be verified.  It then sends me to my local space,  (that it can't verify) and there is no answer!!! Ridiculous customer service.","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Dawn R."},{"reviewId":"a5a4abe4-0a9f-4a3b-a943-162d766b339d","range":0,"rating":5,"reply":"Thank you for your review! So glad Ms. Karen helped with all your needs!","replyTime":"2025-08-14T07:42:00","review":"Ms. Karen was great! Helped me with all of my needs!","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Ebonesha C."},{"reviewId":"4577ff38-4796-49d7-afa6-f0c5c979a451","range":0,"rating":5,"reply":"Thank you for your review! So glad Caitlyn provided great service. We're lucky to have her on our team!","replyTime":"2025-07-25T14:11:00","review":"Caitlyn is the Beyoncé of self storage!! Highly recommended, great service","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Sheryl M."},{"reviewId":"a7f21b82-fb2d-439c-93a0-c35008643822","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Karen and Pat are truly amazing team members who care about our customers.","replyTime":"2025-08-02T09:09:00","review":"Miss Karen and Miss Pat are amazing and will work with you as much as they can. LOVE THEM!??????","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Kelly M."},{"reviewId":"084983dc-af55-4af1-9613-6f7d5b789ac4","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience, Karen! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-31T11:42:00","review":"Oops she did it again! Helped me get another unit with fabulous service that is! Thanks Caitlyn!","source":"Google","submissionTime":"2025-07-31T00:00:00","userName":"Karen B."},{"reviewId":"84591c46-ec99-4622-9b19-ae68ec0f6e67","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Caitlyn at Extra Space Storage! Thank you for sharing.","replyTime":"2025-07-27T13:05:00","review":"I got 99 problems, but storage aint one of them! Thanks to Caitlyn!!","source":"Google","submissionTime":"2025-07-26T00:00:00","userName":"Steve R."},{"reviewId":"fbf1d698-e68e-46af-b23b-32c50913de57","range":0,"rating":5,"reply":"We're grateful for your rating, Holland. Call us at (502) 231-5451 if you have any questions or need assistance with your rental! ","replyTime":"2023-06-28T13:25:00","review":"Catlyn","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"Holland K."},{"reviewId":"f181f782-27d4-4e39-b8dc-35d9a8b2d768","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Mrs. Sutherland. Thank you for sharing your feedback!","replyTime":"2025-04-23T08:26:00","review":"Caitlin was a great person to talk to and was kind from the beginning of my visit. Customer service is very important to me, and Caitlyn is as professional as they come.","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"Raul M."},{"reviewId":"b3a25f58-d61b-4cda-82d9-98346ac587b1","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Amber! We're glad Kaitlynn provided great service.","replyTime":"2025-07-25T12:31:00","review":"Kaitlynn","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"Amber W."},{"reviewId":"7566268a-1ecb-43e7-b28e-951b51ad5b6b","range":0,"rating":5,"reply":"Thanks for the kind words about Caitlyn! We're thrilled you had a great experience at our facility.","replyTime":"2025-07-25T07:59:00","review":"Caitlyn is very kind and helpful!! Great facility","source":"Google","submissionTime":"2025-07-24T00:00:00","userName":"Jerod C."},{"reviewId":"ba8872f8-89bb-4874-93dc-bef16b00e5d2","range":0,"rating":5,"reply":"We are grateful for your kind words about our beautiful environment and wonderful service!","replyTime":"2025-07-24T08:10:00","review":"Beautiful environment wonderful service","source":"Google","submissionTime":"2025-07-23T00:00:00","userName":"Sheckles E."},{"reviewId":"87528525-cb2c-4949-a27e-3797032a7cb2","range":0,"rating":5,"reply":"We are excited to hear Caitlyn provided such kind and helpful service!","replyTime":"2025-07-22T09:12:00","review":"Caitlyn was very kind and helpful!","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"James S."},{"reviewId":"bd47e113-cbb2-4e52-b3c9-6eb56702de6d","range":0,"rating":5,"reply":"We are delighted to hear our phone staff was helpful securing your space! Thanks for calling us invaluable, Judy.","replyTime":"2025-07-18T10:48:00","review":"Over the phone staff was very helpful to me in securing the space I needed.Thanks to everyone that helped so far. I may need your assistance again.(Invaluable)","source":"Google","submissionTime":"2025-07-17T00:00:00","userName":"Judy B."},{"reviewId":"46fda887-caa7-4812-aea1-9631e99f3357","range":0,"rating":5,"reply":"We are delighted to hear about Karen's wonderful service! It's great to know that Karen took the time to research other locations and ideas when we didn't have a large enough unit available for your needs. We're also pleased that you found our property to be incredibly clean and well-kept. Thank you for recognizing Karen's expertise in maximizing space and providing valuable advice on storing certain items.","replyTime":"2025-07-13T13:26:00","review":"The property manager, Karen S., is absolutely wonderful. She went above and beyond in helping us with our storage needs. She did not have a large enough unit available for my needs but she researched other locations and ideas and was extremely resourceful. Her property was incredibly clean and well-kept. She had great tips for storing certain items and how to maximize space. She is definitely an asset in her field!","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Jenna W."},{"reviewId":"82039bfe-7388-408c-b97d-9700b4844d35","range":0,"rating":5,"reply":"We are delighted to hear Pat and our team were extremely helpful and thorough! Thank you for recognizing our ladies' quick service.","replyTime":"2025-07-06T09:04:00","review":"The ladies here have been extremely helpful and quick getting me a unit. Pat was very thorough when I came to see my unit the first day. Thank you ladies.","source":"Google","submissionTime":"2025-07-05T00:00:00","userName":"Amy M."},{"reviewId":"fbcffb77-e3a2-47e7-aceb-ba7b9271517b","range":0,"rating":5,"reply":"We are delighted to hear Ms. Karen provided great and thorough help with your unit setup!","replyTime":"2025-07-03T10:10:00","review":"Ms. Karen was great and thorough in helping me get my unit set up","source":"Google","submissionTime":"2025-07-03T00:00:00","userName":"Lex M."},{"reviewId":"e8927832-9ad9-4a12-b1ac-6a25980a9bad","range":0,"rating":5,"reply":"Our team appreciates your rating, Cindy. We're glad we were able to assist you with your self-storage needs. ","replyTime":"2023-09-18T18:07:00","review":"Great customer service!! Pat and Karen have been so helpful!!","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"cindy m."},{"reviewId":"e27568b6-be47-4dd2-873c-9e251c565646","range":0,"rating":5,"reply":"We are delighted to hear Karen provided such informative service! Thanks for recognizing her helpful approach.","replyTime":"2025-06-19T10:19:00","review":"Karen is very informative.","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Kathy S."},{"reviewId":"6ba2550f-f408-4943-9a2b-3e13a56b708d","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our friendly associates and clean facility at Bardstown Road!","replyTime":"2025-06-19T14:41:00","review":"Friendly associates and timely with answers to questions.  The facility was always neat and clean.  If needed,  I would store my belongings at the 5807 Bardstown Road location","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Karen A."},{"reviewId":"e48e6b6d-a78d-4ce0-8e2d-a88a1b2dd46f","range":0,"rating":5,"reply":"We are delighted to hear Pat and Karen have been helpful! Thank you for highlighting their great service and positive energy.","replyTime":"2025-05-20T12:00:00","review":"Pat and Karen have been very helpful and a hoot!!!","source":"Google","submissionTime":"2025-05-20T00:00:00","userName":"Carole B."},{"reviewId":"7b4017ef-7f76-4452-86b2-6b8531832ca6","range":0,"rating":5,"reply":"We are delighted to hear your positive feedback about Pat. Thank you for recognizing their excellent service!","replyTime":"2025-05-19T15:27:00","review":"Greatjob Pat! Thank you!","source":"Google","submissionTime":"2025-05-19T00:00:00","userName":"Ella"},{"reviewId":"252ac33b-8ff7-4665-ba15-ef22c8b36ee1","range":0,"rating":5,"reply":"Thank you for your review, Leo Mendoza! We appreciate your feedback.","replyTime":"2025-05-16T09:14:00","review":"THANK YOU KAREN!!!!!!!!!!!!!!!","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"Leo M."},{"reviewId":"6b8daa43-b2a7-4041-9b25-5b00a71e0f00","range":0,"rating":5,"reply":"We are utterly delighted to hear that Karen provided excellent assistance with all your questions. Thank you for sharing your positive experience with us!","replyTime":"2025-05-13T09:43:00","review":"Karen is awasome becuse she helps with all my questions.","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"MEDIA H."},{"reviewId":"36d1ddf9-5de6-4a5d-865a-8babc7596e55","range":0,"rating":3,"reply":"It's regrettable to hear about the 24/7 access issue. We appreciate your feedback. Please feel free to reach out to us at (502) 231-5451 to address any concerns. Thank you for sharing.","replyTime":"2025-05-02T10:04:00","review":"Paid for 24/7 . They don’t actually have 24/7 access.  Patrica was very nice and helpful tho.","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Alex A."},{"reviewId":"3ab0604c-1c19-4418-be3d-63592d1baf69","range":0,"rating":5,"reply":"Thanks for your amazing feedback, Nathaniel Gourdine!","replyTime":"2025-05-01T12:56:00","review":"The most amazing lady I ever met","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Nathaniel G."},{"reviewId":"98e303cf-ee0b-451a-a967-58cf26618d9e","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Pat at Extra Space Storage.","replyTime":"2025-05-01T13:21:00","review":"Pat was awesome and a big help","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Amad"},{"reviewId":"d1ecaf74-2dd0-49ab-8648-f8ac37d308a3","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for storing with us.","replyTime":"2025-05-01T09:23:00","review":"Love this place and love the management and staff . This place is a must for Storing your needs including vehicles","source":"Google","submissionTime":"2025-04-30T00:00:00","userName":"Joshua H."},{"reviewId":"96b082d5-1ff0-4ebf-9608-222907c3982e","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with our team at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-04-19T09:44:00","review":"Didn't know I was going to meet or talk to the friendliest people they were so nice and asked if I needed anything just to let them know, and this is just renting a storage space wow I was shocked that they were so eager to help .","source":"Google","submissionTime":"2025-04-19T00:00:00","userName":"Dana M."},{"reviewId":"2b37b544-82c2-4659-97d9-efd432c90cff","range":0,"rating":5,"reply":"We're pleased to hear about your great service experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-04-19T11:13:00","review":"So helpful and friendly, great service!","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Mark R."},{"reviewId":"79122b2b-94ea-4357-a497-9184438be848","range":0,"rating":5,"reply":"Thanks for sharing your experience with Miss Pat at Extra Space Storage.","replyTime":"2025-04-07T08:08:00","review":"Miss Pat did me a great job.","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Niyo"},{"reviewId":"2f7250be-0bdc-49a7-9123-a37c30e7a0fe","range":0,"rating":5,"reply":"Thank you for sharing your experience, Nancy. We're glad to hear the manager was accommodating to your needs.","replyTime":"2025-03-28T09:07:00","review":"Manager was great to work with. Polite, pretty and accommodating to our needs.","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"Nancy W."},{"reviewId":"7b63dd5d-78ef-4273-bb9d-41562a429015","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ricky! We're happy Pat was able to provide a smooth rental experience. We are here to help at 888-storage, so let us know if you need anything!","replyTime":"2020-12-05T10:49:00","review":"Hi miss pat she was so profecional doing all the proses and help ...thanks miss pat your the best","source":"Google","submissionTime":"2025-03-24T00:00:00","userName":"ricky a."},{"reviewId":"c381d26b-2f56-4ac4-81a4-84322fc64c12","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Sandi! We're glad to hear that Karen was super friendly & helpful.","replyTime":"2025-03-05T14:09:00","review":"Karen is super friendly & helpful.","source":"Google","submissionTime":"2025-03-05T00:00:00","userName":"Sandi W."},{"reviewId":"c9d462b6-06f9-4394-9620-36c8b451ec05","range":0,"rating":5,"reply":"We are honored to have Kathy on our team. Thank you for sharing your positive experience with us!","replyTime":"2025-03-03T14:58:00","review":"I absolutely love this lady that helped us on Saturday.  It is so refreshing to meet someone who really cares about helping you.  Kathy is wonderful","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"Fre P."},{"reviewId":"bed837da-4157-4ad9-bb7e-72bb95acf1a8","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Karen and our storage facility. Thank you for your kind words!","replyTime":"2025-03-03T12:49:00","review":"Karen has been absolutely fabulous with our transition to storage after our move. The place is very clean and convenient and her customer service is impeccable.","source":"Google","submissionTime":"2025-03-01T00:00:00","userName":"Deana H."},{"reviewId":"bbd5b724-256c-4110-9d5c-c008d0895807","range":0,"rating":5,"reply":"Your positive experience is appreciated. We're glad to hear you had great service and a quick, easy process at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-03-03T14:11:00","review":"Great service, the manager is very friendly, quick easy process.","source":"Google","submissionTime":"2025-03-01T00:00:00","userName":"Kisha C."},{"reviewId":"6e1f48bc-b37f-4f98-b0f6-913b772959a8","range":0,"rating":5,"reply":"Thanks for sharing your experience, Joseph! We are absolutely thrilled to hear that you had a great experience with our staff and found the unit clean.","replyTime":"2025-02-20T07:41:00","review":"Great experience\nStaff was nice\nUnit was clean","source":"Google","submissionTime":"2025-02-20T00:00:00","userName":"Joseph A."},{"reviewId":"e56c300e-c371-402e-afe0-5969c458a1e5","range":0,"rating":5,"reply":"We are pleased to hear you found our staff friendly and our rates good. Thank you for your feedback!","replyTime":"2025-02-12T10:18:00","review":"Very friendly and good rates","source":"Google","submissionTime":"2025-02-12T00:00:00","userName":"Poppy S."},{"reviewId":"41a89960-d13d-4fe4-90e6-0dea8810f601","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with us.","replyTime":"2025-02-06T08:58:00","review":"Very fast and friendly service.","source":"Google","submissionTime":"2025-02-06T00:00:00","userName":"Beverly B."},{"reviewId":"fb754a8e-314e-4847-a68f-37f17555833e","range":0,"rating":5,"reply":"Hi Alex, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-19T10:17:00","review":"Very friendly, Karen is the nicest lady in the business. The property is always clean!","source":"Google","submissionTime":"2025-02-03T00:00:00","userName":"Alex D."},{"reviewId":"7a8e9c8c-20cf-4b3b-a18a-edbfe68429e4","range":0,"rating":5,"reply":"We are elated to hear about your exceptional experience with Karen at Extra Space Storage. Thank you for sharing your positive feedback!","replyTime":"2025-01-31T08:38:00","review":"Upon my first day here checking in, Karen made the experience exceptional as she thoroughly explained and guided me with everything that Extra Space Storage has to offer and even went out of her way to provide me with detailed information on the property.","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"D-Rex"},{"reviewId":"cfa1b1ce-8623-45a7-ab68-3fdad8d765f0","range":0,"rating":5,"reply":"Thank you for the excellent rating, Whitney! We're happy we were able to provide a smooth rental experience. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-10-04T08:48:00","review":"Great Service! Quick and easy.\nGreat property and great staff.","source":"Google","submissionTime":"2025-01-20T00:00:00","userName":"Whitney M."},{"reviewId":"1ae3c692-3f27-41dd-9a43-87ba0d56e8ba","range":0,"rating":5,"reply":"Pat is a joy to work with! Your review is appreciated. Thank you for taking the time.","replyTime":"2024-12-30T11:53:00","review":"Pat is a joy to work with!","source":"Google","submissionTime":"2024-12-30T00:00:00","userName":"Chris Q."},{"reviewId":"896128d6-41ac-4712-8c5e-150e80c76cb2","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your great service experience at Extra Space Storage. Thank you immensely for sharing your feedback!","replyTime":"2024-12-27T10:56:00","review":"Great service","source":"Google","submissionTime":"2024-12-27T00:00:00","userName":"Jay F."},{"reviewId":"acdaf8c1-6f85-4fc7-903a-659811090516","range":0,"rating":5,"reply":"We're glad to hear you had an easy setup and friendly service! Thank you immensely.","replyTime":"2024-12-18T12:35:00","review":"Easy setup, and friendly service!","source":"Google","submissionTime":"2024-12-18T00:00:00","userName":"sean c."},{"reviewId":"2fa37782-4a0d-40c5-8404-09cab65e5ad4","range":0,"rating":5,"reply":"We're privileged to have Patricia on our team. Thank you for your wonderful feedback.","replyTime":"2024-11-29T10:42:00","review":"Patricia is a lovely lady!!! All smiles and such a great help from beginning to end!! What a hard worker- even in the cold","source":"Google","submissionTime":"2024-11-29T00:00:00","userName":"india c."},{"reviewId":"d304f062-842f-4166-95d4-531ff1c3f58f","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Karen at Extra Space Storage. Thank you for sharing your feedback! We're pleased that Karen's attention to detail, including keeping the area clean and free of leaves, made such a great first impression. It's wonderful to know that you found her to be knowledgeable, personal, professional, and friendly. We appreciate your recognition of the excellent customer service and respect Karen provides, as these are values we strive to uphold. Thank you for acknowledging Karen as a great representative of Extra Space Storage.","replyTime":"2024-11-21T15:11:00","review":"1st impressions mean everything…Karen even worries about leaves…blows leaves so place gives a clean appearance.\nVery knowledgeable, personal, professional, friendly.\nExplains everything.\nWe learned customer service at an early age, respect and a knowledgeable person are rare these days…\nKaren is THE RIGHT ONE to represent Extra Space Storage.","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"Dwight L."},{"reviewId":"fa843c28-25e7-4936-ac1d-d0f13c23f997","range":0,"rating":5,"reply":"We deeply cherish your positive feedback and are glad to hear that Karen has been a great help to you over the years. Thank you for recommending us!","replyTime":"2024-11-21T10:31:00","review":"Great place for storage! Been dealing with Karen for a few years and she’s been the best help! I always look forward to having her help me with my storage needs! Highly recommend","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"kelsey f."},{"reviewId":"697ef400-c893-4976-9c41-4c60f9d7a143","range":0,"rating":5,"reply":"Thank you for the excellent rating, Shelby! We're so glad we were able to meet your storage needs. ","replyTime":"2024-08-17T14:22:00","review":"Great service","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Shelby R."},{"reviewId":"f24eb60a-3cd3-45c6-adcf-0859ade6567c","range":0,"rating":5,"reply":"Thank you for taking the time. We're glad to hear you had a great experience with our service and found it easy to access.","replyTime":"2024-11-09T12:05:00","review":"Great service and easy to access.","source":"Google","submissionTime":"2024-11-09T00:00:00","userName":"Will H."},{"reviewId":"67e43b73-7bdd-4ff2-9894-fb5059e2030b","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with Karen! Thank you for sharing your feedback.","replyTime":"2024-11-07T10:49:00","review":"Fast and friendly service with a smile! Karen was very helpful and knowledgeable and even advised places around the community for me to donate extras I dont need.","source":"Google","submissionTime":"2024-11-07T00:00:00","userName":"Amy O."},{"reviewId":"fd1621ce-0f89-43a5-9ad1-d30cbaa5ca7d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that Ms. Pat was able to assist you during your cross-country move. Thank you for sharing your positive experience with us!","replyTime":"2024-10-21T10:55:00","review":"Ms. Pat is terrific. She helped me in a pinch as I was traveling across country with my things to store. Clean and nice facility. Easy access and good rates.","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"Miss C."},{"reviewId":"7b91c658-b201-4e88-a3a3-aff11006dd7a","range":0,"rating":5,"reply":"We deeply respect your feedback. Thank you for choosing Extra Space Storage!","replyTime":"2024-09-02T12:26:00","review":"Great service!","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"Derric S."},{"reviewId":"193d477a-327a-4943-8ef9-53168e13cf9a","range":0,"rating":5,"reply":"We're overjoyed to hear that Pat and Karen provided fantastic service. Thank you for sharing your experience with us!","replyTime":"2024-10-12T12:43:00","review":"Pat and Karen are fantastic I recommend this facility.","source":"Google","submissionTime":"2024-10-12T00:00:00","userName":"Vicki S."},{"reviewId":"5a10fb06-87e7-4fc7-ad68-67783c892615","range":0,"rating":5,"reply":"Your positive experience with Pat and Karen is greatly appreciated! Thank you for choosing Extra Space Storage.","replyTime":"2024-10-10T13:54:00","review":"Pat and Karen were both great!  Super easy process!  Thank you!!","source":"Google","submissionTime":"2024-10-10T00:00:00","userName":"Laurie G."},{"reviewId":"dbe46d97-0b8a-4f5f-9bc8-098b109c3a3d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. Pat was absolutely amazing and extremely helpful.","replyTime":"2024-10-04T10:55:00","review":"Pat was absolutely amazing.  She was extremely helpful and considerate.","source":"Google","submissionTime":"2024-10-04T00:00:00","userName":"Wendi F."},{"reviewId":"8efd4586-2546-4423-9509-aad1a11b53e9","range":0,"rating":5,"reply":"Thanks, Debbie! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Karen was able to provide that for you! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-07T08:30:00","review":"Karen was friendly and very helpful in selecting my storage unit. Love that it’s clean and convenient to where I live. Highly recommend!","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Debbie G."},{"reviewId":"f58cb40d-4993-49fa-8319-f0a6c66cf958","range":0,"rating":5,"reply":"Thank you for your review, Derrick Daniels. We're glad Karen and Pat were able to assist you with your storage unit.","replyTime":"2024-10-01T08:05:00","review":"I came to extra space storage and Karen and Pat was exceptional at helping me and getting me situated with my unit","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Derrick D."},{"reviewId":"6fde2fcc-004d-4343-a232-eb9f4875147e","range":0,"rating":5,"reply":"Thank you for taking the time to provide feedback. We genuinely admire your positive experience with our manager.","replyTime":"2024-09-25T08:33:00","review":"Im a service technician that works for BFC Solutions and I had a work order to servie this sites A.C.’s Filters. The Manager here was very polite and respectful and helpful in locating each unit. Highly satisfied with her service of help.","source":"Google","submissionTime":"2024-09-25T00:00:00","userName":"Victor M."},{"reviewId":"40a7f488-a061-465f-8ffa-59fe65f4fe57","range":0,"rating":5,"reply":"We are glad to hear that Karen was amazing and very helpful.","replyTime":"2024-09-20T15:20:00","review":"Karen was amazing very helpful and friendly","source":"Google","submissionTime":"2024-09-20T00:00:00","userName":"Jessica M."},{"reviewId":"786ef699-28a4-48c8-b1a4-1c35e9f225b4","range":0,"rating":5,"reply":"We're honored to hear that Karen's friendliness and the cleanliness of the property left a positive impression on you, Bacon Miller. Thank you for sharing your experience with us!","replyTime":"2024-09-20T09:20:00","review":"Karen was very friendly. She has the property very clean and impressive!","source":"Google","submissionTime":"2024-09-19T00:00:00","userName":"bacon m."},{"reviewId":"1966e47f-daf1-40bb-af1b-9f1b53bcad95","range":0,"rating":5,"reply":"Thank you for your review. We appreciate your feedback!","replyTime":"2024-09-13T13:44:00","review":"Super easy!","source":"Google","submissionTime":"2024-09-13T00:00:00","userName":"Anna W."},{"reviewId":"e4a7e410-d11a-4e12-9bb7-bafac8c05214","range":0,"rating":5,"reply":"We're overjoyed to hear that Pat was super friendly and helpful. Your feedback is incredibly valuable.","replyTime":"2024-09-02T14:51:00","review":"Pat was super friendly and helpful.","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Lisa R."},{"reviewId":"f115d004-e1de-4faf-a810-5389a80c5774","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you for letting us know.","replyTime":"2024-08-29T12:40:00","review":"Very good service","source":"Google","submissionTime":"2024-08-29T00:00:00","userName":"Janice G."},{"reviewId":"652254da-0008-48e7-9642-3f60d4d4aa9c","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with Extra Space Storage. Thank you for taking the time to share your feedback!","replyTime":"2024-08-28T09:52:00","review":"Karen has consistently helped me throughout my time with extra space they have never had break ins issues they’re good at reminding if a bill is due they have gone above and beyond for me and my stuff thank you guys I would absolutely recommend this extra space to anyone looking for a place to store their belongings","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Jakob W."},{"reviewId":"baac665c-4ec8-486a-a1c6-bc34ec132924","range":0,"rating":5,"reply":"We're glad to hear you've had many years of great service with Extra Space Storage.","replyTime":"2024-08-27T13:56:00","review":"Many years Great Service","source":"Google","submissionTime":"2024-08-27T00:00:00","userName":"LIGHTHOUSEDEAN"},{"reviewId":"ed63644b-0df3-4a96-84c6-bea2200692bb","range":0,"rating":5,"reply":"Thank you immensely for sharing your wonderful experience with Pat at Extra Space Storage. We are overjoyed to hear about the outstanding customer service you received.","replyTime":"2024-08-17T09:40:00","review":"I recently had the pleasure of working with Pat at Extra Space Storage, and I can’t say enough good things about the experience. Pat’s customer service is simply outstanding! From the moment I walked in, Pat was incredibly welcoming, knowledgeable, and eager to help.\n\nWhat really stood out was how Pat went above and beyond to ensure I found the perfect storage unit for my needs. They took the time to explain all my options clearly and even helped me with the paperwork, making the entire process smooth and stress-free.\n\nIt’s rare to find someone so dedicated to their job and genuinely caring about their customers. Pat made what could have been a stressful experience into a pleasant one. If you’re looking for a storage facility with top-notch service, I highly recommend Extra Space Storage—and make sure to ask for Pat! You won’t be disappointed.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Jorge R."},{"reviewId":"8a5fffdf-4b26-4762-a1cf-ea4e55f92e76","range":0,"rating":5,"reply":"We are delighted to hear that Karen and Pat were extremely helpful during your move. Thank you for sharing your positive experience with us!","replyTime":"2024-08-17T12:16:00","review":"Karen and pat were extremely helpful and made ny move easy.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"sherri w."},{"reviewId":"f193833c-21e7-4d35-9aea-86353e317d66","range":0,"rating":3,"reply":"Please accept our apologies for the inconvenience caused by the increasing storage costs. If you have any further concerns, please feel free to reach out to us at (502) 231-5451.","replyTime":"2024-08-08T15:09:00","review":"I would not have moved, however the storage priced me out. The cost kept going up to a point it was unreasonable which caused me to move.","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Kenny S."},{"reviewId":"13abf11c-4236-4a0e-9220-43c896f64f70","range":0,"rating":5,"reply":"Hi Karen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2024-02-20T15:05:00","review":"So far so good","source":"Google","submissionTime":"2024-07-31T00:00:00","userName":"Karen C."},{"reviewId":"0ed99192-6003-4b54-be0d-ab09629fbe6f","range":0,"rating":5,"reply":"Our team is grateful for your rating, Ruth! Thank you for being a loyal Extra Space Storage customer!","replyTime":"2022-08-31T16:03:00","review":"Pat was very helpful and kind!","source":"Google","submissionTime":"2024-07-26T00:00:00","userName":"Ruth A."},{"reviewId":"088831ca-5e07-4f79-b53f-bb735bee5963","range":0,"rating":5,"reply":"Thank you for taking the time to recognize Karen's excellent customer service.","replyTime":"2024-07-19T13:21:00","review":"Karen,, excellent customer service.  She deserves recognition.","source":"Google","submissionTime":"2024-07-19T00:00:00","userName":"Danny C."},{"reviewId":"6dd46145-da41-4ac6-9c6b-8fbeca615b7f","range":0,"rating":5,"reply":"We're thrilled to hear that Karen provided excellent customer service and made your move easy! Thank you for sharing your experience with us.","replyTime":"2024-07-06T08:22:00","review":"Karen was excellent! She went well beyond customer service! She was so kind and made my move easy! We need more people like her in this world l!","source":"Google","submissionTime":"2024-07-06T00:00:00","userName":"Don H."},{"reviewId":"c12a54c6-cca4-46d2-9361-42616bc63dca","range":0,"rating":5,"reply":"Thank you for your review! Karen is truly a valuable member of our team and we're glad she could assist you with your storage needs.","replyTime":"2024-07-03T10:25:00","review":"Karen was awesome!  Very easy process and she was super friendly and helpful!  Highly recommended for your storage needs!  Thanks again Karen!","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"Marcus B."},{"reviewId":"4a10403e-9bbf-4126-814e-71a77972b674","range":0,"rating":5,"reply":"We are grateful for your understanding and appreciate your positive feedback on the smooth transaction process. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-03T17:32:00","review":"Very easy process with a great deal from the web. Karen was upfront about how long the promotion could last too. The wrong key was placed in the storage initially and my items went overnight unlocked properly. BUT I was grateful how smooth the transaction was to exchange and nothing was touched by morning.","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"keez"},{"reviewId":"7b28b0b3-e68d-4b1a-886f-7db52f464f77","range":0,"rating":5,"reply":"We're happy to hear you had a great experience at our facility. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-03T08:32:00","review":"Great place and easy to use.","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Mark A."},{"reviewId":"8eefd2c6-a630-4580-adbf-49c20b593180","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage! We are privileged to provide you with a great place to store your belongings in our climate controlled units.","replyTime":"2024-06-27T07:37:00","review":"Great place to store.  Climate controlled units","source":"Google","submissionTime":"2024-06-27T00:00:00","userName":"Matt S."},{"reviewId":"cd2767e4-3d6d-4062-98e1-67d75f3875d6","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are glad to hear that Pat was able to assist you with transferring to a larger unit and making the process quick and easy. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-20T07:35:00","review":"Pat was lovely when we came to look at our storage unit. Once we toured the unit we decided it wasn’t large enough and Pat made the process very quick and easy to transfer units to a larger one. Also on the day my furniture came , Pat opened the exit gate to allow an 18- wheeler to drop my stuff off.","source":"Google","submissionTime":"2024-06-20T00:00:00","userName":"Sarah K."},{"reviewId":"25051720-e698-49fc-a544-5662847fe484","range":0,"rating":5,"reply":"We are delighted to hear that you had a positive experience with us! Thank you for the three thumbs up!","replyTime":"2024-06-08T10:49:00","review":"Three thumbs up","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"david c."},{"reviewId":"73330fc5-b3a3-4340-8e99-f4113bb4cf7b","range":0,"rating":5,"reply":"We're thrilled to hear that Pat and Karen provided great service and that you found our pricing transparent. Thank you for your review!","replyTime":"2024-06-08T13:52:00","review":"Pat and Karen were great! Easy to access unit and transparent pricing","source":"Google","submissionTime":"2024-06-08T00:00:00","userName":"Denny J."},{"reviewId":"faa054eb-fe56-4577-82cc-f355462f6629","range":0,"rating":4,"reply":"Thank you for the positive feedback on our team members, Pat and Karen. We appreciate your kind words and are glad to hear they provided great customer service.","replyTime":"2024-06-07T09:48:00","review":"Pat and Karen are very helpful and give great customer service.","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"Lonnie G."},{"reviewId":"807f1d95-5d27-424e-92ab-06813fabcf00","range":0,"rating":5,"reply":"Thank you for your kind words! Karen truly is the best. We greatly appreciate your feedback.","replyTime":"2024-06-03T09:06:00","review":"Karen is the best! Thank you for your help again.","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"Hatred C."},{"reviewId":"d5f022a6-8976-4fd6-ba52-3a97092ec1ff","range":0,"rating":5,"reply":"We are delighted to hear that Karen was able to assist you quickly and professionally. Thank you for recommending us!","replyTime":"2024-06-03T09:03:00","review":"Karen was such a great help.  We forgot the key to lock and not only did she help cut the lock pretty quickly, she looked badass!  Karen has always been very pleasant and professional.  Will definitely recommend!","source":"Google","submissionTime":"2024-06-03T00:00:00","userName":"moira f."},{"reviewId":"0915d14e-ef6d-48d5-bea4-5ceb985f2d61","range":0,"rating":5,"reply":"Hi Ronald, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2023-11-20T11:52:00","review":"Very Helpful and didn’t take up much of my time was very simple","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Ronald C."},{"reviewId":"867f5f37-648a-40b8-a78b-c346173d1fd1","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with Extra Space Storage. Thank you for choosing us for your storage needs.","replyTime":"2024-06-01T14:42:00","review":"We had a good experience with extra space storage. Clean unit, polite and efficient service. If we ever need storage again this is the place we will use. Thank you","source":"Google","submissionTime":"2024-06-01T00:00:00","userName":"Camilla B."},{"reviewId":"122edc53-9685-439b-8f37-fb827eea499e","range":0,"rating":5,"reply":"Great to hear that you had a positive experience with our staff and people. Thank you for the feedback!","replyTime":"2024-05-23T14:56:00","review":"Great staff and people","source":"Google","submissionTime":"2024-05-23T00:00:00","userName":"NVR L."},{"reviewId":"0a9f780b-8510-4bd9-869a-47d4f42633f3","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2024-05-23T14:56:00","review":"Great buisness! great prices! 10/10 customer service!","source":"Google","submissionTime":"2024-05-23T00:00:00","userName":"Hailey W."},{"reviewId":"4fc55a76-6e98-421b-87af-227a69cd714f","range":0,"rating":5,"reply":"We're happy to hear that you had a great experience with our customer service and pricing! Thank you for choosing Extra Space Storage.","replyTime":"2024-05-23T14:58:00","review":"This location has the best customer service ! Open when i need it and the best prices !","source":"Google","submissionTime":"2024-05-23T00:00:00","userName":"Hailey S."},{"reviewId":"a6134e9c-902b-4394-8424-479ffc22e317","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Beth! We're thrilled to hear that you had an excellent experience with our facility and customer service. We appreciate your feedback and look forward to serving you again in the future.","replyTime":"2024-05-22T07:21:00","review":"Excellent customer service, easy access, great facility!","source":"Google","submissionTime":"2024-05-22T00:00:00","userName":"Beth K."},{"reviewId":"0961f7bd-a440-4455-96ca-f179d939b54a","range":0,"rating":5,"reply":"We're happy to hear that Karen was able to assist you with changing your combination. Thank you for sharing your positive experience with us!","replyTime":"2024-05-20T14:59:00","review":"Karen is the best! I needed to change my combination but didn’t know how. She met me at my storage unit and gave me easy instructions and helped me to change it. Thank you for Karen!","source":"Google","submissionTime":"2024-05-20T00:00:00","userName":"Tammie A."},{"reviewId":"ee8720b1-8d80-46ab-ab49-9501e45f455b","range":0,"rating":5,"reply":"Hi Laima, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-05-10T08:29:00","review":"Karen was friendly and easy to work with!","source":"Google","submissionTime":"2024-05-09T00:00:00","userName":"Laima K."},{"reviewId":"494cf37c-7e0a-4bcf-b38b-41e5e5242729","range":0,"rating":5,"reply":"Hi Tim, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-30T09:54:00","review":"Karen was very professional and customer focused.  Great experience!","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Tim D."},{"reviewId":"7958cbf0-8c38-4bc8-bfbb-d559b35c0345","range":0,"rating":5,"reply":"Hi Latasha, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2024-04-30T10:01:00","review":"The lady at the desk was so helpful! She has a kind spirit and was willing to do all she could to help! I recommend this storage unit unit to all! ????????????????","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Latasha P."},{"reviewId":"a012709d-8050-4f4b-b8fa-6495ca663bac","range":0,"rating":5,"reply":"Hi Emily, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2024-04-24T14:20:00","review":"I had a great experience using these storage units short term. Easy to communicate with, clean and I felt safe moving things in and out of my space. Patricia was helpful and made the process simple for me when it came time to move out of my unit! Thanks! Highly recommended!!","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Emily D."},{"reviewId":"e1ca5485-0257-4c45-842c-714c5f04fabd","range":0,"rating":5,"reply":"Thank you for the kind words, Antonio! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-04T10:35:00","review":"Since I got my storage over the phone, one of the representative was very nice patience","source":"Google","submissionTime":"2024-04-04T00:00:00","userName":"Antonio V."},{"reviewId":"fbac9ba8-0f8e-4700-b43c-d4bf8b9066be","range":0,"rating":5,"reply":"Hi Georgia, thank you for your review! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Please stop by the office or contact us at 888-storage if you have any questions! \n\n","replyTime":"2024-04-04T11:38:00","review":"Units and common areas inside climate control\nBuildings very clean.  Property very clean -staff very friendly and always helpful ! Reasonably priced ! Climate control units maintain proper temperature levels year round.  Highly recommend extra space storage !","source":"Google","submissionTime":"2024-04-04T00:00:00","userName":"Georgia N."},{"reviewId":"13c8db64-051f-48ae-924d-7df73d7886a0","range":0,"rating":5,"reply":"Hi Heather, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lindsey! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-04-03T08:42:00","review":"Lindsey is always a friendly face with great customer service! She & the team at Extra Space go above and beyond to ensure customer happiness","source":"Google","submissionTime":"2024-04-03T00:00:00","userName":"Heather R."},{"reviewId":"fbe100d0-ee01-4bae-b436-41c895e3f993","range":0,"rating":5,"reply":"Thank you, Donna. Your rating means so much to us! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2024-03-21T19:00:00","review":"It was very nice here The lady was wonderful she helped us out a lot and we would come back","source":"Google","submissionTime":"2024-03-21T00:00:00","userName":"Donna C."},{"reviewId":"977e8eb9-9f74-492a-a808-c2c083918a9d","range":0,"rating":5,"reply":"Hi Tanya, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2024-03-19T09:21:00","review":"Very clean, and friendly staff I would recommend. It's easy access. Pat and Karen are there to help","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"Tanya F."},{"reviewId":"31f20b15-f3fe-469c-8ce0-9b56938b3351","range":0,"rating":5,"reply":"Hi Jess, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2024-03-04T14:27:00","review":"Great service and experience","source":"Google","submissionTime":"2024-03-02T00:00:00","userName":"Jess S."},{"reviewId":"bd2d4b19-7409-4127-a6f7-300dc815fbde","range":0,"rating":5,"reply":"Hi Cristina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen and Pat! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-04T14:30:00","review":"Karen and Pat were prompt, thorough, and accommodating. Excellent customer service.","source":"Google","submissionTime":"2024-03-02T00:00:00","userName":"Cristina S."},{"reviewId":"cca414db-7e76-468a-8774-2d1bdd8f0017","range":0,"rating":5,"reply":"Hi Chris, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Security is our top priority and we appreciate that you have trusted us with your belongings! As always stop by the office or call us at 888-storage if you need anything.  \n","replyTime":"2023-02-25T12:21:00","review":"Very clean and secure facility\nI have been with this facility for a long time\nThe ladies are great to work with. Professional and friendly\nThank you.","source":"Google","submissionTime":"2024-02-29T00:00:00","userName":"Chris E."},{"reviewId":"269f6969-46ef-423d-87da-7fc430ba781d","range":0,"rating":5,"reply":"Hi Zero, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!","replyTime":"2020-03-03T09:35:00","review":"Friendly service and nice facility","source":"Google","submissionTime":"2024-02-29T00:00:00","userName":"zero b."},{"reviewId":"9d8e8ac9-e8a1-4937-a1d9-5b1de2c826e0","range":0,"rating":5,"reply":"Hi Lisa, thank you for your review! We pride ourselves on keeping our storage facility clean, secure, and organized while providing the highest level of customer service, and are thrilled your experience reflects that! Please stop by the office or contact us at 888-storage if you have any questions! \n\n","replyTime":"2024-02-29T11:36:00","review":"I've rented space from them for many years. Would definitely refer them to everyone I know. The place is clean and well lit at night with security along with friendly service.","source":"Google","submissionTime":"2024-02-29T00:00:00","userName":"Lisa W."},{"reviewId":"aa423e53-1b89-4b92-b322-dc59429ea8e2","range":0,"rating":5,"reply":"Hi Shametria, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2024-02-21T09:54:00","review":"Great experience got in and out and my storage is just what I needed!","source":"Google","submissionTime":"2024-02-21T00:00:00","userName":"Shametria M."},{"reviewId":"bd54bff2-7315-4163-b799-4587428df87b","range":0,"rating":5,"reply":"Hi Brack, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2024-02-20T15:05:00","review":"Great service!!!","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"brack d."},{"reviewId":"d5d1ad54-a51e-40e0-8436-1f18afdd70cf","range":0,"rating":5,"reply":"Thank you for the kind words, Chris. We're glad Karen was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2024-02-20T15:05:00","review":"Karen was very helpful showing me around","source":"Google","submissionTime":"2024-02-20T00:00:00","userName":"Chris C."},{"reviewId":"2eb1fe41-a41e-4fe8-bb1c-84eb51833f2b","range":0,"rating":3,"reply":"Thank you for leaving us a rating, Michelle. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you? \n","replyTime":"2024-02-15T07:32:00","review":"**Edited this review to say that they've raised the price twice in a year's time, making it almost double what I signed up for, and pressured me into rating them the day I rented the unit. 3 stars because it's still a good storage unit, just seems to be a money trap.","source":"Google","submissionTime":"2024-02-13T00:00:00","userName":"Michelle C."},{"reviewId":"6308dce7-b1ac-471c-9ef8-a6a1d023769a","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, Derek! It's great that you found our property clean. Don't hesitate to reach out to us at (502) 231-5451 if you ever need any assistance. ","replyTime":"2024-01-30T07:51:00","review":"Excellent service! Convenient location. Clean storage units;  displeased with rate hike understanding that one must adjust to market.","source":"Google","submissionTime":"2024-01-29T00:00:00","userName":"Derek C."},{"reviewId":"c6ac3156-b320-4271-a6ad-6a2d96f4b7e6","range":0,"rating":3,"reply":"Thanks for taking the time to give us your feedback, Gregory. If you would like to provide us with more information on your experience, please stop by the office or call us at (502) 231-5451. ","replyTime":"2024-01-29T08:13:00","review":"To high of prices for what you get.","source":"Google","submissionTime":"2024-01-28T00:00:00","userName":"Gregory B."},{"reviewId":"f6abf072-ef06-4bc7-9297-960a6be937e1","range":0,"rating":5,"reply":"Hi, Jacob, Thank you for the 5-star review. We're so happy you had a great experience with Extra Space Storage. Stop by our office if you need anything in the future! ","replyTime":"2024-01-28T08:15:00","review":"It was great and helpful","source":"Google","submissionTime":"2024-01-27T00:00:00","userName":"jacob n."},{"reviewId":"7c0dc4ce-1d32-48ea-9619-3e0b42bb0ef9","range":0,"rating":5,"reply":"Hi John, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2024-01-26T09:51:00","review":"Excellent","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"John R."},{"reviewId":"4f3b77ca-47c6-4b90-a127-efe957fda375","range":0,"rating":5,"reply":"Thank you for the kind words, Bobby. We're glad Karen was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2023-08-30T12:13:00","review":"Karen was so helpful. Great experience!!\n\nMy move-in last summer was super easy. Everyone was great during my time storing in a climate controlled unit with Extra Space Storage.\nI would not hesitate to store here whenever needed. And as local Realtor this location gets my recommendation!! Thank you so much!!","source":"Google","submissionTime":"2024-01-12T00:00:00","userName":"Bobby P."},{"reviewId":"0581b1aa-b9c6-4808-9fa4-b0108e369817","range":0,"rating":5,"reply":"We think Karen is great too! Thanks for the positive review, H. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-11T14:21:00","review":"Karen was great ??","source":"Google","submissionTime":"2024-01-11T00:00:00","userName":"H"},{"reviewId":"4529f406-c0ea-478a-b757-6948590a70ae","range":0,"rating":5,"reply":"Hi Elijah, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2024-01-05T11:45:00","review":"They helped me out a lot with a situation I had","source":"Google","submissionTime":"2024-01-04T00:00:00","userName":"Elijah E."},{"reviewId":"d5dec581-4005-41d4-a1e8-b8041f0101be","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, John! We're so happy to hear Pat was able to make your rental process quick and easy! Give us a call at (502) 231-5451 if you need any future assistance.","replyTime":"2023-07-12T08:29:00","review":"I talked with Pat today she made it so simple and quick and easy I really enjoyed the experience and highly recommend extra space storage","source":"Google","submissionTime":"2023-12-29T00:00:00","userName":"JOHN P."},{"reviewId":"092b9bbc-223d-4042-97c0-0d75d4a818f3","range":0,"rating":5,"reply":"Hi Flick6, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2023-12-27T11:35:00","review":"Amazing, super helpful, great service. Veteran and Service Member friendly. Was very accommodating during my PCS move.","source":"Google","submissionTime":"2023-12-27T00:00:00","userName":"Flick6"},{"reviewId":"e34e9ef7-2052-42c7-a4e5-2c8be1cea700","range":0,"rating":5,"reply":"Hi Brian, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2023-12-11T09:05:00","review":"Great 2nd time around! !","source":"Google","submissionTime":"2023-12-09T00:00:00","userName":"Brian T."},{"reviewId":"086d13b3-077a-440d-aa3e-9d7802f3e3aa","range":0,"rating":5,"reply":"Hi Rebecca, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2023-12-11T09:40:00","review":"Very nice!","source":"Google","submissionTime":"2023-12-09T00:00:00","userName":"Rebecca"},{"reviewId":"e819a8d3-bf7d-4d90-b3a1-9586913a3e63","range":0,"rating":5,"reply":"Thank you, Sharon. We appreciate your review. We are thrilled you had a great experience with Extra Space Storage. Call us at 888-storage if you have any questions or need assistance with your rental! ","replyTime":"2023-11-30T11:52:00","review":"Very friendly and appreciative","source":"Google","submissionTime":"2023-11-29T00:00:00","userName":"Sharon F."},{"reviewId":"3fd7d893-8270-4443-9a21-b779e444ece0","range":0,"rating":5,"reply":"Hi Thomas, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-11-10T09:45:00","review":"Great service from Karen!","source":"Google","submissionTime":"2023-11-10T00:00:00","userName":"Thomas C."},{"reviewId":"66989c29-d8c4-4ded-9a9f-aefee79fd2d1","range":0,"rating":5,"reply":"Thank you for the review, Jesse! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-11-10T13:33:00","review":"Always good service from the staff","source":"Google","submissionTime":"2023-11-10T00:00:00","userName":"Jesse V."},{"reviewId":"6c812db4-a566-423a-a1b3-e9fa6844cfc2","range":0,"rating":5,"reply":"Thank you for the excellent rating, V! We're happy we were able to provide a smooth rental experience. We make it a priority to provide well-maintained facilities and are so glad to hear your experience reflects that. We're so happy to hear we have your recommendation! If you need anything, do not hesitate to reach out to 888-storage. ","replyTime":"2023-11-10T09:17:00","review":"We chose this storage company based on reviews and location. The rental process was online and simple. They followed up with a phone call to welcome us and offer assistance as needed.\n\nWe have 2 units rented and had some trouble with the door and the lock on one of them. They responded immediately and went above and beyond to fix the situation. Karen was on it and made it happen! Thank you Karen!\n\nThe facility is well maintained and well managed.\n\nThe app is worth downloading. They have digital entry and exit for the gate. I love  not having to remember a code.\n\nWe would definitely recommend using Extra Space Storage!!!","source":"Google","submissionTime":"2023-11-09T00:00:00","userName":"V H."},{"reviewId":"f202aa6c-0d06-42b3-8d19-29e55fb8c65b","range":0,"rating":5,"reply":"Hi Lashawnta, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-10-25T15:07:00","review":"Went in today because I had been looking for some extra storage since I have moved I just don’t have my garage and extra space no more. Mrs. Karen was the absolute best to deal with. She showed me several different units until I picked out one that would work best for me! Great customer service. She explained everything in details to me. This place sits back some so you can pass it up but I’m really glad to be here. Thank you for the excellent service","source":"Google","submissionTime":"2023-10-25T00:00:00","userName":"LaShawnta C."},{"reviewId":"3080d9dd-ace4-44e5-b0b3-4b07b4bb1ef6","range":0,"rating":5,"reply":"Hi Michael, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-10-16T11:50:00","review":"This was the best experience at a storage unit that I've ever had! Karen was extremely kind, helpful and very knowledgeable.  Also the property is very clean, tidy and secure.  Five star experience!","source":"Google","submissionTime":"2023-10-16T00:00:00","userName":"Michael K."},{"reviewId":"14a6f3b5-6f92-4aab-a72e-b213e0d9cffb","range":0,"rating":5,"reply":"Hi Dennis, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2023-09-26T11:52:00","review":"Karen was wonderful….answered all questions…place looks clean and secure","source":"Google","submissionTime":"2023-09-26T00:00:00","userName":"Dennis W."},{"reviewId":"49f5e712-0ab3-493c-be4c-b35b64ddf812","range":0,"rating":4,"reply":"Thank you for the excellent rating, Cameron! We're so glad we were able to meet your storage needs. ","replyTime":"2023-05-23T11:57:00","review":"Experience as great until price nearly doubled after 3 months","source":"Google","submissionTime":"2023-09-21T00:00:00","userName":"Cameron S."},{"reviewId":"10eee39c-c333-489e-af36-b5b0a7220e54","range":0,"rating":5,"reply":"Hi Nadia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Pat! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-09-20T13:05:00","review":"I was taken amazing care and well informed about my unit at the location of  5807  Bardstown rd in Louisville Kentucky by a woman named pat I am very  pleased with how she  served me today she has been a good help to me","source":"Google","submissionTime":"2023-09-20T00:00:00","userName":"Nadia N."},{"reviewId":"076a7f19-08c9-4877-a13c-1dd114e50117","range":0,"rating":5,"reply":"Hi Jeffrey, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-09-20T13:35:00","review":"Property is always clean and well maintained.","source":"Google","submissionTime":"2023-09-20T00:00:00","userName":"Jeffrey T."},{"reviewId":"01424eb3-5379-4a89-b0be-d82f907f34f3","range":0,"rating":5,"reply":"Thank you for the kind words, Christopher. We're glad Pat was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2023-09-16T14:14:00","review":"Pat was very kind and helpful in helping me and my dad out with storage issues! Wonderful customer service","source":"Google","submissionTime":"2023-09-16T00:00:00","userName":"Christopher P."},{"reviewId":"61c8e92c-1c0d-41b5-8879-cfe41d009469","range":0,"rating":5,"reply":"We think Karen and Pat are great too! Thanks for recommending us, Setera. We're glad they are super friendly and care for you as a person. Give us a call at 888-STORAGE if you need any future assistance.   ","replyTime":"2023-09-20T08:10:00","review":"Karen and Pat are absolutely wonderful!! Highly recommend this place for storage! They are super friendly and care for you as a person and not just a number!","source":"Google","submissionTime":"2023-09-14T00:00:00","userName":"Setera M."},{"reviewId":"3daade26-79a2-4d9f-a340-407624f8c691","range":0,"rating":5,"reply":"Hi Houston, thank you for your review. We're glad Karen was able to help! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-09-20T08:12:00","review":"Karen was a huge help to us in our time to move to a different location!","source":"Google","submissionTime":"2023-09-14T00:00:00","userName":"Houston S."},{"reviewId":"0dc1a471-c968-476e-b8d0-7c6ceca1030a","range":0,"rating":5,"reply":"Thank you for the kind words, Kalani. We're glad Pat was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2023-08-30T10:46:00","review":"Pat was great!!","source":"Google","submissionTime":"2023-08-30T00:00:00","userName":"kalani w."},{"reviewId":"4f51b1cc-7259-4aa2-99e1-3bde02120d9b","range":0,"rating":5,"reply":"Hi Kenny, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2023-08-29T12:18:00","review":"Great job!","source":"Google","submissionTime":"2023-08-29T00:00:00","userName":"Kenny S."},{"reviewId":"ae0c52b1-9307-4b8c-900c-87c27670d914","range":0,"rating":5,"reply":"Hi Amber, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-08-15T15:47:00","review":"Karen was very thoughtful and friendly with her service and followed through with her efforts. Highly recommended!","source":"Google","submissionTime":"2023-08-15T00:00:00","userName":"Amber S."},{"reviewId":"4478ebe2-996b-4624-829a-4e0bb28dd559","range":0,"rating":5,"reply":"Hi Joshua, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Pat and Karen! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-08-11T09:52:00","review":"Thank pat and Karen for finding my tools you guy are the best","source":"Google","submissionTime":"2023-08-11T00:00:00","userName":"Joshua B."},{"reviewId":"e481eb8a-d9a1-45f9-905b-dcaffff61968","range":0,"rating":5,"reply":"Hi Regina, thank you for your review. We're glad Karen Sutherland was very helpful and went beyond her normal duties to get you situated! We are thrilled to hear your experience was great. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-08-09T11:37:00","review":"Karen Sutherland was very helpful when I realized my unit was not going to be big enough. She went beyond her normal duties to get me situated! Great experience!","source":"Google","submissionTime":"2023-08-09T00:00:00","userName":"Regina S."},{"reviewId":"db9221b5-7660-404e-a8b6-78622723dbe5","range":0,"rating":5,"reply":"Hi Griselda, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2023-08-05T11:12:00","review":"Great service","source":"Google","submissionTime":"2023-08-04T00:00:00","userName":"griselda b."},{"reviewId":"13038d8f-f2bf-4469-962e-5221f8a05570","range":0,"rating":5,"reply":"Hi Omari, thank you for your review. We're glad Karen was really nice and helpful! Feel free to stop by the office if you need anything! ","replyTime":"2023-07-19T13:29:00","review":"Mrs. Karen was really nice and helpful!","source":"Google","submissionTime":"2023-07-19T00:00:00","userName":"Omari T."},{"reviewId":"4dc502b1-ce87-492b-aedf-85164b03e112","range":0,"rating":1,"reply":"Hi Merv, thank you for the feedback. We're sorry to hear you did not receive a notice. Our system assesses rates on a 4-9 month basis to see if customers are at or close to market value on their units. After this process, customers will get a postcard with a rate increase 30 days in advance to bring them closer to market value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.\n\n","replyTime":"2023-07-13T16:22:00","review":"BEWARE!!!!  READ YOUR LEASE AGREEMENT!!!!\n\nExtra Space Storage DOUBLED my monthly payment three months after I moved my stuff into storage, without any notice and no recourse.  I am traveling for the next few months so this has trapped me into paying twice what I had budgeted for, and introduced a massive inconvenience for when I have to cancel and move my stuff to a new storage facility....\n\nYou will see that your lease agreement and monthly rate is MONTH TO MONTH.  Extra Space has the right to change your monthly rate at any time -- and after some quick research, I see that it is their common business practice to massively increase the monthly rate shortly after signing a lease agreement.\n\nUPDATE:  I did contact Extra Space after their reply (shown below) and they said exactly what I described and what Extra Space said below -- Rental Rates are assessed monthly and then they will notify you of your rate increase.  You should know that it will AT LEAST DOUBLE from the rate you signed for.\n\nREAD YOUR LEASE AGREEMENT.  And if you decide to lease with Extra Space, make sure you can afford at least DOUBLE what you sign up for.","source":"Google","submissionTime":"2023-07-13T00:00:00","userName":"Merv H."},{"reviewId":"64505002-2288-4efc-973e-0c7812f156cf","range":0,"rating":5,"reply":"Hello, Regina, thank you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Feel free to stop by the office if you need anything! ","replyTime":"2023-07-11T11:56:00","review":"I'M WONDERFULLY SATISFIED WITH THE SERVICE AND THE REPS. THANK YOU SO MUCH.","source":"Google","submissionTime":"2023-07-11T00:00:00","userName":"Regina S."},{"reviewId":"ccf91716-b335-498c-a440-91d80343943c","range":0,"rating":4,"reply":"Hi Robert! Thank you so much for the positive review. Thank you for storing with us! If you ever need anything don't hesitate to give us a call at (502) 231-5451 or stop by the facility! ","replyTime":"2023-07-06T08:23:00","review":"Everything went well and items dry and safe","source":"Google","submissionTime":"2023-07-06T00:00:00","userName":"robert c."},{"reviewId":"7f027474-2cb7-4275-8937-5130779b7840","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Jennifer! We are thrilled to hear your experience was fabulous. We're glad Karen has always been so kind and helpful. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage! Please stop by the office or call us at 888-STORAGE if we can help you with anything! \n","replyTime":"2023-06-20T13:54:00","review":"I have been renting units at this storage facility for over a year now and have had a fabulous experience. Karen has always been so kind and helpful. The units and surrounding areas are clean. I would recommend this facility to anyone with storage needs.","source":"Google","submissionTime":"2023-06-20T00:00:00","userName":"Jennifer H."},{"reviewId":"88d24257-425a-41b3-bb88-6abda7a626f8","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, Tim! Don't hesitate to reach out to us at (502) 231-5451 if you  ever need any assistance. ","replyTime":"2023-06-15T08:15:00","review":"Thanks for all of your help today!  I'm sure that I will be back to see you sometime soon!","source":"Google","submissionTime":"2023-06-15T00:00:00","userName":"Tim B."},{"reviewId":"92dddb42-178e-43ca-abef-7cbc2da58e29","range":0,"rating":5,"reply":"Thank you for the kind words, Rob. We're glad Karen was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2023-06-14T10:12:00","review":"Was a pleasure working with Karen today","source":"Google","submissionTime":"2023-06-14T00:00:00","userName":"Rob V."},{"reviewId":"07e1e0c7-afc4-410e-a4a1-66c23c1fca10","range":0,"rating":5,"reply":"Hi Sidney, thank you for your review. We're glad Karen was so kind, helpful, and very understanding! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything!  \n","replyTime":"2023-06-12T12:41:00","review":"Karen was so kind and helpful. After booking online I received a phone call from her making sure I didn’t have any questions. When I forgot to take my lock off she was very understanding! Amazing customer service.","source":"Google","submissionTime":"2023-06-12T00:00:00","userName":"Sidney M."},{"reviewId":"d8237c2c-37b8-41cb-863f-8eaa1c303380","range":0,"rating":5,"reply":"Thank you for the excellent rating, Byron! We're happy we were able to provide a smooth rental experience. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-05-30T10:35:00","review":"Very easy process to rent a storage unit online. Very clean and nice climate control units.","source":"Google","submissionTime":"2023-05-30T00:00:00","userName":"Byron G."},{"reviewId":"9ceebc03-b0da-43f1-b83a-43dcd871c9ac","range":0,"rating":5,"reply":"Thank you for the kind words, Jays. We're glad Karen was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2023-05-06T09:59:00","review":"Thanks.  Karen Was Very Helpful ??","source":"Google","submissionTime":"2023-05-06T00:00:00","userName":"Jays R."},{"reviewId":"d714e117-6171-44d4-85c6-e9dd667638b3","range":0,"rating":5,"reply":"Thank you for the kind words, Astronaut. We're glad Karen was able to help you transfer units! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2023-05-06T09:59:00","review":"Karen at the front desk, was very helpful today’s in a mission to transfer a unit.","source":"Google","submissionTime":"2023-05-06T00:00:00","userName":"Astronaut V."},{"reviewId":"1d41d07d-6cbe-4292-82c6-191ba54bbffb","range":0,"rating":5,"reply":"Hi Jamie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Pat! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-05-06T11:24:00","review":"Pat was such a fantastic help to me today! I wasn’t able to get access to my unit and she went above and beyond to make sure we were taken care of and I’m so thankful for the help we received today. Fantastic service! Also Karen at the fern creek location was extremely helpful and friendly. Overall wonderful staff!","source":"Google","submissionTime":"2023-05-06T00:00:00","userName":"Jamie y."},{"reviewId":"79f8e90c-ae9c-4706-92d3-936cc8a57662","range":0,"rating":5,"reply":"Hi Drake, thank you for your review. We're glad Pat was able to help you and your brother. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-05-05T10:04:00","review":"Pat helped me and my brother out and rewards loyal customers, had a great experience getting what we need","source":"Google","submissionTime":"2023-05-05T00:00:00","userName":"Drake S."},{"reviewId":"852aaf45-fc37-4245-8b35-5d914101778b","range":0,"rating":5,"reply":"Hi Pam, thank you for your review. We're glad Karen was so knowledgeable and personable. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-05-03T13:04:00","review":"Awesome. Karen was so knowledgeable and personable.   Seemed like an old friend.","source":"Google","submissionTime":"2023-05-03T00:00:00","userName":"Pam W."},{"reviewId":"80f4b892-0a9b-4616-b9a2-2362a7899ebc","range":0,"rating":5,"reply":"Hi Laura, thank you for your review. We're glad Karen and Heidi were very professional, knowledgeable, and very sweet. Feel free to stop by the office if you need anything! ","replyTime":"2023-05-02T10:09:00","review":"Karen and Heidi were very professional, knowledgeable, and very sweet.","source":"Google","submissionTime":"2023-05-02T00:00:00","userName":"Laura M."},{"reviewId":"2ef2f663-77e5-4eec-8df6-cc8712cf7687","range":0,"rating":5,"reply":"We think Karen and Pat are great too! Thanks for the positive review, Jason. Feel free to stop by the office if you need anything! ","replyTime":"2023-04-28T13:06:00","review":"Karen and Pat were awesome. No issues.","source":"Google","submissionTime":"2023-04-28T00:00:00","userName":"Jason T."},{"reviewId":"19108605-ea7c-424c-bd44-682a3bda5ba4","range":0,"rating":5,"reply":"Thank you for the excellent rating, Aaron! We're happy we were able to provide a smooth rental experience. Feel free to stop by the office if you need anything! ","replyTime":"2023-04-24T09:15:00","review":"Everything was super easy from start to finish!! Thank you for your help","source":"Google","submissionTime":"2023-04-24T00:00:00","userName":"Aaron C."},{"reviewId":"83beebbd-0d6c-44a0-aa10-f97799a47fa3","range":0,"rating":5,"reply":"Hi Vickie, thanks so much for your review! We are thrilled to hear your experience was excellent. Feel free to stop by the office if you need anything! ","replyTime":"2023-04-24T14:54:00","review":"We had an excellent experience with you. Thank you.","source":"Google","submissionTime":"2023-04-24T00:00:00","userName":"Vickie B."},{"reviewId":"4d72f92d-44ca-4014-8769-f9a349515f31","range":0,"rating":4,"reply":"Thanks for the awesome review, Carl! We know our customers value clean facilities and friendly staff so we do our best to provide that! Don't hesitate to stop by the office or contact us at (502) 231-5451 if you need anything.","replyTime":"2023-04-19T16:42:00","review":"Very friendly and clean","source":"Google","submissionTime":"2023-04-19T00:00:00","userName":"Carl R."},{"reviewId":"3676bc13-8711-4357-b529-53707a751107","range":0,"rating":5,"reply":"Hi Dawn, thank you for your review. We're glad Karen was more than helpful and went over and beyond the call of duty to assist you with your unit. Feel free to stop by the office if you need anything! ","replyTime":"2023-04-18T12:40:00","review":"Karen, the manager at this location was more then helpful. She went over and beyond the call of duty to assist me with my unit. I thank God for her, many blessings her way! Thank you very, very  much. Much appreciated. God Bless ????","source":"Google","submissionTime":"2023-04-18T00:00:00","userName":"Dawn N."},{"reviewId":"f43be14e-bb5c-4a4f-93f3-dac41d3a58c8","range":0,"rating":5,"reply":"Hi Nick, thank you for your review. We're glad Pat was very informative and helpful. Feel free to stop by the office if you need anything! \n","replyTime":"2023-04-12T14:04:00","review":"Pat at the front was very informative and helpful in not only price but information about the unit","source":"Google","submissionTime":"2023-04-12T00:00:00","userName":"Nick S."},{"reviewId":"7ba4700b-3d8c-4274-89e9-5ecb2381da1f","range":0,"rating":5,"reply":"Hi Trent, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2023-04-01T09:57:00","review":"Very easy to rent and can also do it without talking to anyone if need be to be quick","source":"Google","submissionTime":"2023-04-01T00:00:00","userName":"Trent C."},{"reviewId":"ecc1d50b-0d3a-47fe-ba26-452b14119310","range":0,"rating":5,"reply":"Hi James, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything.  \n","replyTime":"2022-08-16T11:07:00","review":"I used extra space storage to store my stuff until our new garage was built.  I couldn't be happier with the service, location and the cleanliness of the facility. I will definitely use this place again if I have storage needs.","source":"Google","submissionTime":"2023-03-13T00:00:00","userName":"James E."},{"reviewId":"e4f34e65-de8b-44ec-9bc2-ddfc216c4c77","range":0,"rating":5,"reply":"Hello, Jessica. Thank you for the review. We're so glad Karen could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2023-03-13T09:00:00","review":"Karen helped make my transition moving & experience so simple. Highly recommend Extra Space Storage!","source":"Google","submissionTime":"2023-03-12T00:00:00","userName":"Jessica R."},{"reviewId":"352a2467-0b74-42d0-ba97-6420aca5241a","range":0,"rating":5,"reply":"Thank you for the kind words, Kris! We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-03-09T15:00:00","review":"Customer service was amazing and she helped me save a lot of money! Thank u!!","source":"Google","submissionTime":"2023-03-09T00:00:00","userName":"Kris J."},{"reviewId":"057a6255-c646-4181-9bfe-24e17f647503","range":0,"rating":5,"reply":"Hi Beth, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Security is our top priority and we appreciate that you have trusted us with your belongings! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-03-07T09:22:00","review":"Thank you for providing a clean facility and secure facility!","source":"Google","submissionTime":"2023-03-07T00:00:00","userName":"Beth B."},{"reviewId":"ebd1a542-322a-4a07-9c9f-1bc392741bae","range":0,"rating":5,"reply":"Hi Darryl, thank you for your review. We're glad Pat got your lock and took care of matters for you. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-03-06T14:59:00","review":"Thanks Pat at Extra Space in Fern Creek for getting me my lock and taking care of matters for me, I appreciate it","source":"Google","submissionTime":"2023-03-06T00:00:00","userName":"Darryl B."},{"reviewId":"16386e53-5b7f-47af-9fb0-397908b52fd3","range":0,"rating":5,"reply":"We think Pat and Karen are great too! Thanks for the positive review, John. Please stop by the office or give us a call at 888-STORAGE. ","replyTime":"2022-08-16T09:19:00","review":"Pat & Karen have been great, that's why I keep coming back.","source":"Google","submissionTime":"2023-03-03T00:00:00","userName":"John K."},{"reviewId":"3c1ff32b-c953-4620-ae8d-c80a4af42a49","range":0,"rating":5,"reply":"Hi Jacob, thank you for your review. We're glad our team was able to help! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-03-02T10:47:00","review":"Very helpful love the 24hr kiosk was able to get in touch when forgotten mycode","source":"Google","submissionTime":"2023-03-02T00:00:00","userName":"Jacob B."},{"reviewId":"86609792-45c9-4d33-92c6-08222eb6c1b8","range":0,"rating":5,"reply":"Hi Chris, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Security is our top priority and we appreciate that you have trusted us with your belongings! As always stop by the office or call us at 888-storage if you need anything.  \n","replyTime":"2023-02-25T12:16:00","review":"Very clean and secure facility","source":"Google","submissionTime":"2023-02-25T00:00:00","userName":"Chris E."},{"reviewId":"2a3bf753-8008-44fb-a6eb-581a110a46ae","range":0,"rating":5,"reply":"Hi Nick, thank you for recommending us. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're glad Karen is great to work with and very helpful. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2023-02-13T11:42:00","review":"Very nice and clean facility. Karen the store manager is great to work with and very helpful. Highly recommend going here for your storage unit needs","source":"Google","submissionTime":"2023-02-13T00:00:00","userName":"Nick H."},{"reviewId":"426033b8-fd3d-42f9-bd61-febef823a441","range":0,"rating":5,"reply":"Hi David! Thank you so much for the positive review. It's great to know our team has been friendly and professional to work with. If you ever need anything don't hesitate to call us at (502) 231-5451 or stop by the facility! ","replyTime":"2023-02-11T15:21:00","review":"Pretty nice place. The lady there was really nice, friendly and also being professional.","source":"Google","submissionTime":"2023-02-11T00:00:00","userName":"David M."},{"reviewId":"3957cf52-4479-4064-9c74-e33d21bcebd8","range":0,"rating":5,"reply":"Thanks, Tamashiro! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Feel free to stop by the office if you need anything! ","replyTime":"2023-01-25T10:11:00","review":"Love the service fast and convenient.","source":"Google","submissionTime":"2023-01-25T00:00:00","userName":"Tamashiro B."},{"reviewId":"7076d108-3871-4cc8-a225-63ac952a2593","range":0,"rating":5,"reply":"Hi Juarez, thank you for your review. We're glad Karen was really nice, and helpful, and has great customer service. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-23T11:39:00","review":"Karen, was really nice a helpful to us, she have a great customer service.","source":"Google","submissionTime":"2023-01-23T00:00:00","userName":"JUAREZ F."},{"reviewId":"1a751b0d-7cfb-40cd-8f03-9b7d65f2e8ac","range":0,"rating":5,"reply":"Hi Neysha, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2023-01-21T11:45:00","review":"Best storage space ever, very self sufficient never had to speak to anyone until move out!! Definitely will be back..","source":"Google","submissionTime":"2023-01-21T00:00:00","userName":"Neysha T."},{"reviewId":"bec89249-29b7-4bf5-962e-3d8effb8f3cb","range":0,"rating":5,"reply":"Hi Brian, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-01-17T09:59:00","review":"Karen is excellent - was very polite, professional, and helpful with an issue I was having with my unit.  Thank you.","source":"Google","submissionTime":"2023-01-17T00:00:00","userName":"Brian W."},{"reviewId":"75ceeecb-40e0-48ec-809e-76bd5dea6661","range":0,"rating":5,"reply":"Sharell, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-16T10:21:00","review":"Applied online for storage.  Prices excellent!  Took less than 5 min.  Storage was ready with locks in them and very clean and all I had to do was take my things over!  So easy and painless!  Wow! Lease emailed.","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Sharell L."},{"reviewId":"1a9d1711-bad3-4c00-8f27-27f57eb0802a","range":0,"rating":5,"reply":"Hi Sherrie, thank you for your review. We're glad our team was very informative and nice. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-16T11:48:00","review":"Very informative and nice","source":"Google","submissionTime":"2023-01-16T00:00:00","userName":"Sherrie M."},{"reviewId":"0f0c9197-027d-40d3-9f62-2461563cc0c3","range":0,"rating":5,"reply":"Hello Darin, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ","replyTime":"2022-12-20T08:43:00","review":"Extra Space Storage is absolutely top notch in Customer Service, I say this statement very seldom in my daily transactions with small and large businesses in and out of Louisville ky, Me myself I would much rather have great customer service even if the product isn’t up to my liking or my standards, I would return if I’m treated with great service, no one wants to spend their hard earned money at a place that seems like they could careless if you buy their product or not, unfortunately I could write a book on this subject and add to it on a daily basis, as you can see this is a very important subject for me personally and when I find businesses that strive in the customer service like Extra Space Storage on Bardstown Rd are making a point on doing not just when you sign your lease but the entire time you are with them, for me it was over a year. Thank you again for being Grateful for my business. Darin Thompson","source":"Google","submissionTime":"2022-12-26T00:00:00","userName":"Darin T."},{"reviewId":"d06d098d-e83e-4a4a-b466-b33c332fbcda","range":0,"rating":5,"reply":"Hi James, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2022-12-20T15:14:00","review":"Best move I have every made!   Everything went well from initial contact till move in day.","source":"Google","submissionTime":"2022-12-20T00:00:00","userName":"James M."},{"reviewId":"06e85978-f9d9-448f-9a47-f3ac39a7d640","range":0,"rating":5,"reply":"We think Sandy is great too! Thanks for the positive review, Pam. Stop by our office if you need anything in the future! ","replyTime":"2022-12-02T11:46:00","review":"Sandy was amazing and very helpful and friendly!","source":"Google","submissionTime":"2022-12-01T00:00:00","userName":"Pam S."},{"reviewId":"d1669b9a-fe83-497b-94bf-17d7e992fefa","range":0,"rating":5,"reply":"Thanks, Megan! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Karen was able to provide that for you! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-26T09:10:00","review":"I loved working with Karen to find the right fit for me. She is so sweet!","source":"Google","submissionTime":"2022-11-26T00:00:00","userName":"Megan S."},{"reviewId":"fe03890b-d77e-443c-9ef0-bd7c134e1f11","range":0,"rating":5,"reply":"Hi Adrienne, thank you for your review. We're glad Karen was able to help! Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2019-12-31T08:16:00","review":"Karen has been awesome to work with on my space rental. So helpful and always reached out to let me know if I need to do anything or if I need info about my rental.","source":"Google","submissionTime":"2022-11-21T00:00:00","userName":"Adrienne A."},{"reviewId":"4867cb93-61e4-449e-b465-6cb0cb397c0e","range":0,"rating":5,"reply":"We think Karen is great too! Thanks for the positive review, Mister. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Feel free to stop by the office if you need anything! ","replyTime":"2022-10-19T11:10:00","review":"Karen is the best.  Super friendly and  very helpful. Clean and nice.  Staff is super friendly and helpful. Cameras and 24/7 support number if you have issues.  Lots of locations around town","source":"Google","submissionTime":"2022-11-15T00:00:00","userName":"Mister R."},{"reviewId":"4f5a7f85-c775-4189-8ec9-98f7e1638d76","range":0,"rating":5,"reply":"Hi Jamie, thank you for your review. We're glad our team was nice. At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. Stop by our office if you need anything in the future! \n","replyTime":"2022-11-08T18:26:00","review":"Nice staff and was cheaper than expected","source":"Google","submissionTime":"2022-11-14T00:00:00","userName":"Jamie L."},{"reviewId":"602acedb-a753-4bfc-954c-b4985e566188","range":0,"rating":5,"reply":"Thank you, Kathy. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.","replyTime":"2022-11-14T18:34:00","review":"I got a notice of increase cost and was offered a better cost. Very friendly and helpful people.","source":"Google","submissionTime":"2022-11-14T00:00:00","userName":"kathy r."},{"reviewId":"b7481eb0-70bd-4ff9-b078-d4c38c850bb3","range":0,"rating":5,"reply":"Hi Catherine, thanks so much for recommending us! We are thrilled to hear your experience was awesome. Stop by our office if you need anything in the future! ","replyTime":"2022-11-07T10:13:00","review":"Experience was awesome and I highly recommend this storage facility","source":"Google","submissionTime":"2022-11-07T00:00:00","userName":"Catherine G."},{"reviewId":"faeb923b-7f8a-4690-a718-d7b7ad61aefe","range":0,"rating":5,"reply":"Thanks, Debbie! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Karen was able to provide that for you! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-07T08:20:00","review":"Karen was friendly and very helpful in selecting my storage unit. Love that it’s clean and convenient to where I live. Highly recommend!","source":"Google","submissionTime":"2022-11-06T00:00:00","userName":"Debbie G."},{"reviewId":"9ecc4c8b-a9e0-4157-a5ef-07d8f2982d75","range":0,"rating":5,"reply":"Hi Mel, your kind words are appreciated! We make it a priority to provide well-maintained facilities and are so glad to hear your experience reflects that. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2021-10-02T12:22:00","review":"The staff have been very polite, informative and helpful. I am renting long term-seasonal decoration storage for a condo-and they were helpful in setting up my contract. I was able to pay several months in advance. I've been informed when it is close to being time to pay the next time that I will receive advanced notice.\nMy unit when I moved in was very clean. I selected a small climate controlled unit. The building appears neat, and clean. No evidence of pests or past leaking.\nAll in all very satisfied at the beginning of this contract.\n\n10/15/23 update. I remain very satisfied with my experience with the staff and property at my location. I never worried about the condition and security of my possessions. I was not in very often simply because I was storing some infrequently used seasonal items, but it was always very neat and well kept, even when I came in outside of the staffed hours.","source":"Google","submissionTime":"2022-10-15T00:00:00","userName":"Mel H."},{"reviewId":"d73c158b-cdf5-4a88-af47-78797e29c8f7","range":0,"rating":5,"reply":"Thank you for the kind remarks, Mike! We're so happy to hear we have your recommendation! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-10-14T14:04:00","review":"Outstanding service would highly recommend...","source":"Google","submissionTime":"2022-10-14T00:00:00","userName":"Mike C."},{"reviewId":"7cb73756-563a-4334-a60a-bee8326fafc8","range":0,"rating":5,"reply":"Thank you for the kind words, Rebecca. We're glad our team was friendly and great at keeping our property clean! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2022-10-10T12:27:00","review":"Love the people friendly and clean close to where I live.","source":"Google","submissionTime":"2022-09-27T00:00:00","userName":"Rebecca N."},{"reviewId":"530bed39-7625-4571-8926-c2e799fb2661","range":0,"rating":5,"reply":"Thank you for your feedback, Megan! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-09-23T15:52:00","review":"The ladies at Extra Space in Fern Creek were really nice. They were always helpful and my stuff was safe and secure. The facility is well-maintained. I would use this facility again.","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"Megan N."},{"reviewId":"ad3bb361-1fa9-4036-a5d6-72238cba87b4","range":0,"rating":5,"reply":"Hi Kimberly, your review is appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We appreciate your mother's business and are glad Karen has been great to work with. Please give us a call at 888-storage if anything comes up! \n","replyTime":"2022-09-21T09:39:00","review":"My mother has been a customer for over 15 years. Karen provides excellent customer service, and the facility is very well maintained and clean.","source":"Google","submissionTime":"2022-09-20T00:00:00","userName":"Kimberly F."},{"reviewId":"0e23ea5d-13b3-4665-9cec-a6883ff50b81","range":0,"rating":5,"reply":"We think Karen is great too! Thanks for the positive review, J. Stop by our office if you need anything in the future! ","replyTime":"2022-09-18T11:57:00","review":"Mrs. Karen was awesome! Hard to find people who really want to make your visit pleasant!! Thank you so much!","source":"Google","submissionTime":"2022-09-17T00:00:00","userName":"J W."},{"reviewId":"af048dd7-ecb4-402e-b480-68501fb9dbf7","range":0,"rating":5,"reply":"Thank you for the excellent rating, Devin! We're happy we were able to provide a smooth rental experience. We're glad Karen was the best help. Stop by our office if you need anything in the future! ","replyTime":"2022-09-18T11:56:00","review":"This was great place to have easy and smooth. Karen was the best help.","source":"Google","submissionTime":"2022-09-17T00:00:00","userName":"Devin W."},{"reviewId":"a3ba5da7-d8f9-42a4-ad5d-77f8853fdc00","range":0,"rating":5,"reply":"Our team is grateful for your rating, Jim! Providing renters with clean and secure facilities is our top priority. We're glad our employee was very nice. Call us at (502) 231-5451 if you have any questions or need assistance with your rental. ","replyTime":"2022-08-17T10:56:00","review":"Love the storage verry clean and secure the attendant was verry verry nice will be back","source":"Google","submissionTime":"2022-09-14T00:00:00","userName":"Jim W."},{"reviewId":"ca1ae677-9f0b-4364-8f9c-b155ffce4298","range":0,"rating":1,"reply":"We appreciate you taking the time to leave your feedback, Erika. The First Month Free promotion is based on availability, so it's likely inventory was low at this property during your visit. We do offer refunds if you bring in the lock and have your own lock that meets the requirements. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (502) 231-5451.\n\n","replyTime":"2022-09-12T15:07:00","review":"False advertising. They only give you a month's free for \"available units\" but they have a huge sign out front for your first month free. You can't return the lock even if you dont need it and they charge you for it. They're never even in the office. I had to call their number to get someone in the office. Just for her to have sort of an attitude with me when asking about their FAKE sign.","source":"Google","submissionTime":"2022-09-12T00:00:00","userName":"Erika M."},{"reviewId":"d27125d2-4ed5-4b03-b35a-0af2585c663f","range":0,"rating":5,"reply":"Thanks, Sarcastic! We are so glad you had a 5-star experience with Extra Space. Feel free to call us at (502) 231-5451 if you ever need anything.","replyTime":"2022-09-08T19:55:00","review":"My experience with Extra Space was great. Very friendly and helpful","source":"Google","submissionTime":"2022-09-09T00:00:00","userName":"Sarcastic S."},{"reviewId":"7e363661-8d72-4177-8463-cf56a5ebfca8","range":0,"rating":5,"reply":"Hi, Génesis “behappy” ! Thanks for the positive review, it means a lot to our team. Please call (502) 231-5451 if you have any questions about your rental. ","replyTime":"2022-04-16T14:07:00","review":"This is my second time renting with them and they are really nice and the process is easy and fast. I love it","source":"Google","submissionTime":"2022-09-08T00:00:00","userName":"Génesis “."},{"reviewId":"85ea8b36-7b53-49fe-8932-e53ec8e0d5f1","range":0,"rating":5,"reply":"Thank you for the kind review, Stacey. We're glad Karen and the team were as sweet as can be and great at keeping our property clean! We are happy to do business with you, Stacey. Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2022-09-09T10:20:00","review":"Karen and the girls at extra space storage were so sweet..if I ever need a storage this is where I'll come..and I'll be looking for more units up for auction at this storage...and they keep it so clean...I've bought at alot of different storage places but this one was the best by far...hope to see you again soon Karen","source":"Google","submissionTime":"2022-09-08T00:00:00","userName":"stacey t."},{"reviewId":"f1166702-ede6-436c-a886-5ba1fbadd18a","range":0,"rating":5,"reply":"Thank you so much for your kind words, C. S.. We really appreciate you taking the time to share your experience with us. We are so glad you are satisfied with your rental rate! We're glad Karen and Pat were kind. Let us know if you need any future assistance! \n","replyTime":"2020-06-22T15:34:00","review":"They have been wonderful! I have experience at other storage and this is the best. Prices are very good too. Karen and Pat are so kind and I consider them friends.\n8-29-22 Update—I recently emptied it out over about 4 months time. It was a huge job. Karen has been the one I’ve talked to there for about the past year. She is truly a special person-so caring. She keeps the whole business so organized and clean.  You made this situation much easier. Karen, thank you so much. ??","source":"Google","submissionTime":"2022-09-02T00:00:00","userName":"C. S."},{"reviewId":"27c22c8d-bc40-4635-8666-ce3173ce2dc5","range":0,"rating":5,"reply":"Thank you for the kind words, Angela. We're glad Karen was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2022-09-02T16:28:00","review":"Karen was so nice an very helpful","source":"Google","submissionTime":"2022-09-02T00:00:00","userName":"Angela A."},{"reviewId":"b752a436-d741-4b5f-b117-8e8333881e4d","range":0,"rating":5,"reply":"Hello, Samantha. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (502) 231-5451. ","replyTime":"2022-09-02T09:55:00","review":"Amazing service. Very helpful and fast! Thank you","source":"Google","submissionTime":"2022-09-01T00:00:00","userName":"Samantha A."},{"reviewId":"f60e85cb-45e6-4ee1-b89b-d25c7be8f232","range":0,"rating":2,"reply":"Hi Elisha, we're sorry to hear that you were unable to access your unit. Our gate hours are meant to provide you with convenient, extended access to your unit outside of normal office hours. If you have questions about your access, or would like to discuss whether or not 24/7 access is available, please call us at  (502) 231-5451.\n","replyTime":"2022-08-28T09:52:00","review":"I have used extra space multiple times. This is the first time I have ever run into a problem with 24/7 access. Normally if I have the code I can access my unit at anytime. And even though the website says 27/7 access, I could not get into the gate bc you cannot access it after 10pm.","source":"Google","submissionTime":"2022-08-28T00:00:00","userName":"Elisha t."},{"reviewId":"4f5fa472-59b9-43fb-8227-f7eeb674a00e","range":0,"rating":5,"reply":"Thank you for the kind remarks, Kari! We're so happy to hear we have your recommendation! Feel free to reach out at any time at 888-storage.","replyTime":"2022-08-20T14:15:00","review":"Fast service. Would highly recommend!","source":"Google","submissionTime":"2022-08-20T00:00:00","userName":"Kari"},{"reviewId":"51b261d7-7540-4862-b4cd-04cc7c533583","range":0,"rating":5,"reply":"Thanks for the positive review, Laura! We are glad you had a great experience with Karen. Give us a call if you need anything else!","replyTime":"2022-08-20T14:39:00","review":"Yes I would like to say Karen did a great job kind through in her job","source":"Google","submissionTime":"2022-08-20T00:00:00","userName":"Laura M."},{"reviewId":"8f1b41b0-990b-435e-9e65-cce58021d955","range":0,"rating":5,"reply":"Hi Vickie, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Karen was very patient. Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-08-19T14:22:00","review":"Great experience. Karen was very patient. Made sum suggestions & was very attuned to what I was looking for & what would better fit my needs. I will recommend her if I or my friends need storage services again!","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"Vickie M."},{"reviewId":"05e84162-9f94-44c7-a50c-314e405ce194","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Johnny. We're committed to being your go-to stop for all your local storage needs! We think Karen is great too! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-08-17T11:29:00","review":"Best storage place we have ever had. Mrs. Karen is the best!","source":"Google","submissionTime":"2022-08-17T00:00:00","userName":"Johnny S."},{"reviewId":"8b56ff33-ff11-48a7-ab74-25ad0133fbbc","range":0,"rating":5,"reply":"Thank you for returning to Extra Space, Jacqueline! It's great to know Karen and Pat have been great to work with. We value you as a customer, and we're so happy you've chosen to rent with us again! Let us know if we can do anything else to assist you.","replyTime":"2020-03-18T14:52:00","review":"Were back. We love them both Karen & Pat.\nBack again for storage.","source":"Google","submissionTime":"2022-07-28T00:00:00","userName":"Jacqueline C."},{"reviewId":"9f544ba9-1c44-421c-9ed5-541022561aed","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Jen. We're committed to being your go-to stop for all your local storage needs! If you have questions about your access or would like to discuss whether or not 24/7 access is available, please call us at  (502) 231-5451.\n","replyTime":"2022-07-16T09:30:00","review":"Well I’m extremely impressed w Extra Space Storage. I posted my review on here giving them 4 stars b/c I thought I would have 24/7 access but I like them other than that & the very next morning I got a call from one of the ladies that works there & it was fixed!!!\n\nSo I give them 6 stars!! Awesome to know people care about how you feel & your needs.\nI would 120% recommend this place as an extra storage facility!!\n\nThank you very much for your help!!!","source":"Google","submissionTime":"2022-07-26T00:00:00","userName":"Jen M."},{"reviewId":"855a8cba-97bd-45f3-95b8-c7bf613a318c","range":0,"rating":5,"reply":"We think Karen is great too! Thanks for the positive review, Harriette. We're glad she is always present, works hard, and is always very professional. We're so happy to hear that your experience with the cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything.  ","replyTime":"2022-07-24T12:14:00","review":"Karen is wonderful. I have had a storage space with Extraspace since 2007. Karen is always present. She works hard and always very professional. She is very sweet and knowledgeable, friendly and treats each customer like they are her main concern. The facility is always clean. I feel good knowing when I go to my storage  and have questions she is always there to explain whatever I am inquiring about. I am so glad I chose Extraspace because meeting and knowing Karen was a pleasure.","source":"Google","submissionTime":"2022-07-23T00:00:00","userName":"Harriette P."},{"reviewId":"2e4eb44c-0c17-477f-a250-7667463550e9","range":0,"rating":5,"reply":"Thank you for the excellent rating, Betty! We are so glad we could provide you with a 5-star experience.","replyTime":"2022-07-20T15:55:00","review":"Like the company so for,just 2days in","source":"Google","submissionTime":"2022-07-21T00:00:00","userName":"betty w."},{"reviewId":"f5f774c7-31ad-4731-93d7-e2b49bbcf2b3","range":0,"rating":5,"reply":"Thank you for the review, Brittany! We pride ourselves on having a friendly, accommodating staff and are so happy MS. Karen was able to assist you! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-07-16T09:40:00","review":"Ms. Karen is super nice, friendly & accommodating !!!!","source":"Google","submissionTime":"2022-07-16T00:00:00","userName":"Brittany P."},{"reviewId":"5cf0d875-8e13-4b41-8738-0a2886dfdb2e","range":0,"rating":4,"reply":"Thanks for sharing your positive experience, Jen. We're committed to being your go-to stop for all your local storage needs! If you have questions about your access or would like to discuss whether or not 24/7 access is available, please call us at  (502) 231-5451.\n","replyTime":"2022-07-16T09:30:00","review":"Great place to store your extra stuff. I prefer 24 hour access & when I asked if this was ok, I was told they didn’t prefer it but it should be ok on occasion. Well gates close at 10pm. Idk how exactly she’d think on occasion I’d go to my storage after hours if it’s impossible!! That did gripe me a tad","source":"Google","submissionTime":"2022-07-15T00:00:00","userName":"Jen M."},{"reviewId":"4682bc11-74c2-4fed-ae5a-480eb69d2c79","range":0,"rating":5,"reply":"Hi Christy, thank you for recommending us. We're glad Karen was very pleasant and knowledgeable. We're happy we were able to provide a smooth rental experience. Please stop by the office or give us a call at 888-STORAGE.  ","replyTime":"2022-07-07T12:53:00","review":"Karen was very pleasant and knowledgeable. Reserved online and did the rest over the phone. Quick, easy, and painless. Highly recommend.","source":"Google","submissionTime":"2022-07-07T00:00:00","userName":"Christy M."},{"reviewId":"72e84033-4f06-4203-903b-07f9c03b18c1","range":0,"rating":4,"reply":"Hi Donnie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Karen and Pat! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-06-25T13:05:00","review":"Office Ladies , Karen and Pat were very professional , polite and informative . Made it easy , fast and a comfortable experience . They have it all together in a nut shell I see why they have a valid  5 star rating !","source":"Google","submissionTime":"2022-06-25T00:00:00","userName":"Donnie P."},{"reviewId":"b67d78ef-7b59-4f89-b564-6d6f27775586","range":0,"rating":5,"reply":"Hi Charlotte, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-06-25T09:58:00","review":"Great storage facility - very clean and well-kept, and the management is friendly and helpful!","source":"Google","submissionTime":"2022-06-24T00:00:00","userName":"Charlotte B."},{"reviewId":"7fb69f98-fe1b-4c6b-a26d-92d63ca669b2","range":0,"rating":5,"reply":"Hello, Bruce. Thank you for the 5-star review! We're so happy Pat could help. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2022-06-19T11:22:00","review":"Enjoyed my service the last few years. Thanks Pat!","source":"Google","submissionTime":"2022-06-18T00:00:00","userName":"Bruce B."},{"reviewId":"bc4e9263-8503-477f-b6bb-304686451fb7","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Sharon. We're glad our team is great and helpful. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. As always, give us a call at 888-storage if you need anything.  ","replyTime":"2022-06-17T09:45:00","review":"I have used Extra Storage Space for nearly 10 years now. The management team at the Fern Creek, Ky location is a great and helpful team. My storage needs have always been meet through Extra Storage Space. The Fern Creek facility is a very clean facility and well maintained facility under Karen's management. I give it 5 star plus.","source":"Google","submissionTime":"2022-06-16T00:00:00","userName":"Sharon T."},{"reviewId":"2c47f721-f883-457d-825b-3458903bd694","range":0,"rating":5,"reply":"Hi Ron, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Feel free to reach out at any time at 888-storage.\n","replyTime":"2022-06-16T18:54:00","review":"The facility is well kept and Karen is out in the lot keeping it that way when we are there. She always seems to be in a good mood when you stop in.","source":"Google","submissionTime":"2022-06-16T00:00:00","userName":"Ron T."},{"reviewId":"3df3088a-124c-48c6-9fba-7be3c311a024","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Karen was very professional and personable. She took the extra time to locate a unit/space needed. Thank you Karen !","source":"Google","submissionTime":"2022-06-09T00:00:00","userName":"Elizabeth B."},{"reviewId":"55d8240e-0c16-4129-8b7e-b77ad2c1e120","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Wiley. We're committed to being your go-to stop for all your local storage needs! We're glad Karen treated you well and was a very nice woman. We are so happy you are satisfied with your rental rate! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-06-01T13:24:00","review":"This storage facility very nice and spacious. The person in the office really really nice woman, her  name is miss Karen she treated me well very nice woman,and the price reasonable.","source":"Google","submissionTime":"2022-06-01T00:00:00","userName":"wiley s."},{"reviewId":"a5461603-7cd9-4639-ab7a-d6500e50d105","range":0,"rating":5,"reply":"We think our team is great too! Thanks for recommending us, Hana. We're happy we were able to provide a smooth rental experience. Please stop by the office or give us a call at 888-STORAGE. \n\n","replyTime":"2022-05-26T13:07:00","review":"Extra Space Storage on Bardstown Road was simply the best! Easy to work with, great staff and excellent communication skills. Overall seamless experience, couldn’t ask for more! Highly recommend!","source":"Google","submissionTime":"2022-05-26T00:00:00","userName":"Hana D."},{"reviewId":"9d47012f-5789-4fbf-ad07-0574b49919b8","range":0,"rating":5,"reply":"Thank you for the kind words, Shannon. We're glad Karen and Kevin were able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2021-08-24T15:42:00","review":"Miss Karen and Kevin I like to thank them because I was going through a rough patch and they really help me they are really awesome people and they take care of their customers ??","source":"Google","submissionTime":"2022-04-16T00:00:00","userName":"Shannon H."},{"reviewId":"e034eb97-fe7d-4728-b4a9-72bb2de21b4f","range":0,"rating":5,"reply":"Hello, Teng. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (502) 231-5451. ","replyTime":"2022-04-16T14:07:00","review":"I had an outdoor unit. Everything was dry, no insects or anything. I got insurance too just incase. Everything was worth the price I paid for.","source":"Google","submissionTime":"2022-04-16T00:00:00","userName":"Teng L."},{"reviewId":"c59cc0d1-760e-4267-907f-21725b272bd8","range":0,"rating":5,"reply":"Hi Richard, thank you for your review. We're glad our team was very friendly and helpful! Don’t hesitate to reach out if you need anything at 888-STORAGE.  ","replyTime":"2022-04-08T09:57:00","review":"Very friendly and helpful!","source":"Google","submissionTime":"2022-04-08T00:00:00","userName":"Richard G."},{"reviewId":"0522d00c-6b9f-407d-bc00-c880a5c5e482","range":0,"rating":5,"reply":"Thanks for the great review, Paul! We're glad Pat was a pleasure to work with. Please call us at (502) 231-5451 if you have any questions!","replyTime":"2022-04-02T10:07:00","review":"Pat was a pleasure to work with. She was very informative and helpful and made the experience stress free. Property is extremely clean and professionally ran.","source":"Google","submissionTime":"2022-04-02T00:00:00","userName":"Paul D."},{"reviewId":"ed418c93-3228-4bb0-b3bf-1a9ae09b4bd3","range":0,"rating":5,"reply":"Thank you for the review, Dj! We are so glad you had a positive experience with Extra Space. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions. ","replyTime":"2022-04-01T13:31:00","review":"Great!","source":"Google","submissionTime":"2022-03-31T00:00:00","userName":"Dj W."},{"reviewId":"a5e815ee-5f41-4c9e-b21f-f8f239f045cc","range":0,"rating":4,"reply":"Hi Brian G. Cox, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-03-25T14:38:00","review":"Nice and clean! They have flat carts available for transporting your items.","source":"Google","submissionTime":"2022-03-24T00:00:00","userName":"Brian G."},{"reviewId":"8470daed-fe6b-40b4-8a2e-56fadb4b6192","range":0,"rating":4,"reply":"Hello, Aaron. Thanks for the positive rating. We are happy you had a good rental experience with Extra Space Storage. We are sorry to hear you left due to a rate change. Please don't hesitate to reach out to us at 888-storage to discuss this further or if you would like to reconsider storing with us.\n","replyTime":"2022-02-16T20:37:00","review":"It was a great unit especially climate controlled.  Except for the fact it went from $80 a month to $200 my mom said so she canceled.  We just emptied hers out.  DUECES ???","source":"Google","submissionTime":"2022-03-08T00:00:00","userName":"Aaron M."},{"reviewId":"6ee85ab0-e39c-4901-bc66-cf54e7285971","range":0,"rating":5,"reply":"Hello, Antonio. Thank you for the review. We're so glad Ms. Karen could meet your storage needs. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2022-03-05T13:22:00","review":"Ms Karen is an awesome lady, she's very professional and sweet. I would definitely recommend extra space to anyone that needs storage space","source":"Google","submissionTime":"2022-03-05T00:00:00","userName":"Antonio D."},{"reviewId":"a80105ad-5120-4e94-8687-6d79117624fa","range":0,"rating":5,"reply":"Hi Charlotte Silvas, thank you for your review! We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2022-03-02T17:17:00","review":"Gated , clean, easy access,","source":"Google","submissionTime":"2022-03-02T00:00:00","userName":"Charlotte S."},{"reviewId":"4b81a065-f997-40bb-b508-5953efb4f4be","range":0,"rating":5,"reply":"Hello Nausha, thank you for your positive rating!  Please stop by our office or call us at (502) 231-5451 if you have any questions.","replyTime":"2022-02-18T07:47:00","review":"The service was excellent!. The storage was nice and clean.","source":"Google","submissionTime":"2022-02-24T00:00:00","userName":"Nausha J."},{"reviewId":"afb94f4f-430d-4f40-8c1c-9d215a02abe3","range":0,"rating":5,"reply":"Thank you for the kind words, Latanya. We're glad Karen was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2022-02-16T10:13:00","review":"Nice staff Karen was very helpful.   the unit was clean as well as the property.  Karen also informed me of the digital access for the gate which I loved.","source":"Google","submissionTime":"2022-02-16T00:00:00","userName":"Latanya K."},{"reviewId":"5080994d-ef1b-462d-9b59-4ae050cfef77","range":0,"rating":5,"reply":"Hi Nicole, thank you for recommending us. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Pat was very friendly and helpful. Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-02-14T12:33:00","review":"Facility is very clean.  Ms. Pat was very friendly and helpful.  I highly recommend this storage location.","source":"Google","submissionTime":"2022-02-14T00:00:00","userName":"Nicole S."},{"reviewId":"cd3d105d-426f-4e5e-968b-91d51ac31ada","range":0,"rating":5,"reply":"Hi Rick, thank you for your review. We're glad Karen went out of her way to fix it after hours. Don’t hesitate to reach out if you need anything at 888-STORAGE.  ","replyTime":"2022-02-13T11:55:00","review":"Had a problem with a door ,and Karen went out of her way to fix it after hours. Thanks very much!!!!","source":"Google","submissionTime":"2022-02-12T00:00:00","userName":"Rick A."},{"reviewId":"bd0c7d26-267c-45eb-8b61-33426c347599","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I am giving the five star rating to Scott who is located at the Preston hwy store.  He was awesome with helping me!  He was very professional and provided extremely good Customer Service.  So if you need a place to store things I would highly recommend going to the Preston hwy location.  Do not go to the Fern creek store on Bardstown road.  The lady Karen is horrible to deal with.  If I could just rate her I would give her zero stars!!!","source":"Google","submissionTime":"2022-01-29T00:00:00","userName":"Amy S."},{"reviewId":"6033e414-c724-4117-8d45-4016c38126dd","range":0,"rating":5,"reply":"Wow, thank you for the 5-star rating Tina! We're glad Karen and Sandy were amazing! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-01-27T15:40:00","review":"Karen and Sandy were amazing. They both were very helpful to me.  Many thanks to them!!","source":"Google","submissionTime":"2022-01-28T00:00:00","userName":"Tina A."},{"reviewId":"81c9f235-b3e5-43cd-80de-344c7765410e","range":0,"rating":5,"reply":"Thank you for your kind words, Tyquan. Security is our top priority and we appreciate that you have trusted us with your belongings! Thanks for recommending Extra Space Storage! Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2022-01-15T08:03:00","review":"I enjoy having my belongings here at extra space storage I love the fact that they have an electronic gate that only unit owners could access. I also appreciate that they always have someone on the property as extra security. I had zero issues with extra space storage and I will definitely use them again to store my belongings. I would recommend this to anyone for a storage facility","source":"Google","submissionTime":"2022-01-14T00:00:00","userName":"Tyquan R."},{"reviewId":"ae3035e9-d714-4b55-9ed1-520e2bcc3fe0","range":0,"rating":5,"reply":"Thank you for the excellent rating, Marty! We're happy we were able to provide a smooth rental experience. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2022-01-06T14:29:00","review":"Very friendly and easy process to sign up. Easy to access storage unit.","source":"Google","submissionTime":"2022-01-04T00:00:00","userName":"Marty B."},{"reviewId":"3f9749a7-7165-45fd-a07c-b8e7d294a80a","range":0,"rating":5,"reply":"Eyeless Jac, thank you for leaving us your review! We are so happy to hear you had a positive experience renting with us. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2021-11-19T12:14:00","review":"I had a lovely experience with extra space storage really good people","source":"Google","submissionTime":"2021-11-15T00:00:00","userName":"Eyeless J."},{"reviewId":"8855a7d9-556d-48df-bd14-1fefdffab714","range":0,"rating":5,"reply":"Hi Diane, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We are here to help with any future storage needs! Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2021-10-27T18:36:00","review":"This storage facility is extremely nice and clean. The staff is absolutely wonderful!  Never once had a problem for the 11 months I used them. It’s the best storage facility around.  My daughters furniture was exactly as we left it. No dingy smell or extreme dust!   When looking for storage space in the future, I will definitely be back. The closing out of my space as well as renting it was very easy!  Thank you so much!","source":"Google","submissionTime":"2021-10-27T00:00:00","userName":"Diane S."},{"reviewId":"ac7fdc42-5e32-4e65-af36-50b604fbbdf0","range":0,"rating":5,"reply":"Hi Rodney, thank you for your recommendation! We're so happy to hear that your experience with the convenience and cleanliness of the facility has been positive! We're glad our team was very helpful. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-09-10T15:28:00","review":"Very convenient and clean. Staff was very helpful\nand easy to deal with from the beginning. Highly recommend.","source":"Google","submissionTime":"2021-09-10T00:00:00","userName":"rodney v."},{"reviewId":"14698032-cfe4-4799-abd2-120a1743183b","range":0,"rating":5,"reply":"Thanks for the awesome review, Stephanie! We work hard to meet the expectations of our customers, and we're happy to hear Karen hit the mark for you! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2021-09-03T10:45:00","review":"This facility is absolutely the best storage facility I've ever worked with. The renting process is quick and hassle-free. Their security is top notch, and the staff is incredibly helpful and caring, especially the manager Karen Sutherland. I wouldn't rent anywhere else.","source":"Google","submissionTime":"2021-09-03T00:00:00","userName":"Stephanie C."},{"reviewId":"e08ecafe-974a-4b45-92eb-da7208067a31","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Definitely a go to when in need of a storage unit! The Bardstown Rd location was a convenient area for me to store my belongings while I was in-between housing. Very friendly and welcoming staff!","source":"Google","submissionTime":"2021-08-19T00:00:00","userName":"Cassie D."},{"reviewId":"01a8a1ab-df83-4030-978d-40ea7dd50a99","range":0,"rating":5,"reply":"Thank you for the kind words, Tim Baker! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-09-02T12:45:00","review":"Efficient, effective, an excellent service.","source":"Google","submissionTime":"2021-08-05T00:00:00","userName":"Tim B."},{"reviewId":"21a8a3d0-5559-4548-ad23-6ba9a7b77ff3","range":0,"rating":5,"reply":null,"replyTime":null,"review":"It's a really great place. Always clean always friendly and very attentive. The rates are as good as everyone else if not better. They keep a close eye on the units and communicate frequently","source":"Google","submissionTime":"2021-07-23T00:00:00","userName":"Johnny B."},{"reviewId":"214b7328-7bd4-484b-964a-2f783b910702","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Convenient to my home. Nice staff and friendly. This is my 2nd time renting here. Clean locker and facility. Easy online rental.","source":"Google","submissionTime":"2021-07-21T00:00:00","userName":"Harold C."},{"reviewId":"28a05fdd-864e-4041-b69a-b51ce5396605","range":0,"rating":5,"reply":"Jim, we are so happy to hear that Karen could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.\n","replyTime":"2021-06-28T13:56:00","review":"I have rented from Extra Space Storage at this location for several years.  Karen, the manager, has consistently been friendly, efficient, and helpful.  The facility is well kept and I feel that my belongings are safe in my \"Extra Space\"","source":"Google","submissionTime":"2021-06-28T00:00:00","userName":"Jim B."},{"reviewId":"27c36668-d9f1-4e31-ad43-fd2e527acf4c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I love them I hope they put public storage out of buisness.\nI mean that because they at least try to work with you if you can't pay right then and there. Just don't take them for granted. Thanks Extra space ??","source":"Google","submissionTime":"2021-06-26T00:00:00","userName":"Cooking w."},{"reviewId":"a6687e95-9702-462c-aa98-b26e641b4779","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Excellent customer service","source":"Google","submissionTime":"2021-06-23T00:00:00","userName":"Jordan W."},{"reviewId":"d2d7e009-2bf0-4753-ab3f-c4cc98b924b4","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I have had the best experience with both online rental and in office rental (transfering to a bigger unit).  Karen and Pat have both been very helpful insuring we have exactly the space we need to store our things. And the prices are very reasonable! I highly recommend Fern Creek Extra Space Storage.","source":"Google","submissionTime":"2021-06-17T00:00:00","userName":"Kelly H."},{"reviewId":"73347da3-ca05-4315-96f7-34b8134b4a4b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Always a great place to store your belongings, very clean great management ??am very detailed   that the people I deal with have my interest at heart. The manager seems to always have what  I need at the time I need it.All different sizes of storage space. Extra Space Storage should  appreciate karen management  abilities after twenty five years of me still  coming back.I Which  they could store large items such as boats ,cars,etc but this is a great place.","source":"Google","submissionTime":"2021-06-17T00:00:00","userName":"james f."},{"reviewId":"06cc85a1-f7dd-495f-8d90-0ca023c1c01d","range":0,"rating":5,"reply":"Hi Debby, thank you for your review. We're glad Pat was able to help! Don't hesitate to reach out to us at 888-STORAGE if you need anything! \n","replyTime":"2021-06-09T12:09:00","review":"Pat was extremely helpful.","source":"Google","submissionTime":"2021-06-09T00:00:00","userName":"Debby R."},{"reviewId":"f04b599c-7b92-4ee4-88c3-48a8c9b2210f","range":0,"rating":5,"reply":"Hi Tara, thank you for your review! We're so happy to hear that your experience with our staff and the cleanliness of the facility has been positive! Give us a call at 888-STORAGE if you need anything else.\n","replyTime":"2020-07-11T15:25:00","review":"Very friendly & professional. Clean facility.\nJust moved out and the friendly staff couldn't have made it easier. Will recommend and use again should I need storage in the future!","source":"Google","submissionTime":"2021-06-04T00:00:00","userName":"tara W."},{"reviewId":"bdd068b4-1fea-407b-9fb0-6fcd8857f27b","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Start to finish, easy. I like the rental agreement via email. Pat is the best property manager.","source":"Google","submissionTime":"2021-06-04T00:00:00","userName":"brian u."},{"reviewId":"9dab6253-adf9-4e90-a64e-2e62aafffb8f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Fantastic customer service and price!!!","source":"Google","submissionTime":"2021-06-03T00:00:00","userName":"Matt S."},{"reviewId":"e6b575cd-8da8-4090-abae-8483991daa5e","range":0,"rating":5,"reply":"Thank you for the kind words, Paul. We're glad Karen is always great to work with and runs a great business with a personal touch. Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2021-06-05T15:07:00","review":"Karen is always great to work with. She runs a great business with a personal touch.","source":"Google","submissionTime":"2021-05-31T00:00:00","userName":"Paul N."},{"reviewId":"2023dc58-e80a-492e-8b90-a412e19c8e2a","range":0,"rating":5,"reply":"Hi Brittney, your kind words are appreciated! We make it a priority to provide well-maintained facilities and are so glad to hear your experience reflects that. Thank you for being a loyal customer! Stop by our office if you need assistance or have any questions. ","replyTime":"2021-02-24T22:51:00","review":"Just got our stuff out. Very well kept and maintained units. Definitely store here again.","source":"Google","submissionTime":"2021-05-27T00:00:00","userName":"Brittney D."},{"reviewId":"508ffc35-af48-4561-ada0-04c89a60a8b5","range":0,"rating":5,"reply":"Thank you for your feedback, James! Providing renters with clean and secure facilities is our top priority. We're glad Karen was able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-01-20T13:52:00","review":"The Manager Karen is Excellent in her roll.  I have been a long time customer and Karen does a GREAT job. Facility is clean and secure .  I appreciate the services provided.  She is polite, professional & pleasant!","source":"Google","submissionTime":"2021-05-20T00:00:00","userName":"James R."},{"reviewId":"aa6a9994-4e8d-41d7-a2c4-b05bf7ccd82b","range":0,"rating":5,"reply":"Thanks for taking the time to leave us a review, Mae! We are so glad Pat could meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-05-23T13:23:00","review":"Pat was really nice and informative to me and my grandmother when searching for a storage unit, she’s awesome and we appreciate her sincerity","source":"Google","submissionTime":"2021-05-19T00:00:00","userName":"Mae M."},{"reviewId":"ad2f314f-c626-44ae-b003-46f03d27702f","range":0,"rating":5,"reply":"Hello Chris, thank you for the rating! We're happy to hear you had a great experience. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-05-13T18:35:00","review":"What a pleasure talking with the staff here.\nSuper helpful and knowledgeable.\nTook their time with me and explained everything.   Super service","source":"Google","submissionTime":"2021-05-12T00:00:00","userName":"Chris P."},{"reviewId":"cdf32814-a642-4dd3-8829-0a96865d33f9","range":0,"rating":5,"reply":"Hi Molly, thank you for your review. We're glad Karen gave you excellent service and helped you find a unit for the summer. Stop by our office if you need assistance or have any questions. ","replyTime":"2021-04-21T15:24:00","review":"Karen gave us excellent service! She helped us find a unit for the summer. We loved her!!","source":"Google","submissionTime":"2021-04-21T00:00:00","userName":"Molly D."},{"reviewId":"26b63686-7548-42fd-b36a-b02eec664c12","range":0,"rating":5,"reply":"Hi Sam, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!\n","replyTime":"2021-04-21T11:56:00","review":"The unit was clean, service was super friendly!!","source":"Google","submissionTime":"2021-04-17T00:00:00","userName":"Sam M."},{"reviewId":"25572fa9-5232-4775-bc98-5588701e2984","range":0,"rating":5,"reply":"Hello Yvonda! Thank you for your review! We are so happy that Karen provided you with fantastic service and helped with all your storage needs. Customer service is our top priority. Give us a call at 888-STORAGE if you need anything.","replyTime":"2021-04-15T11:47:00","review":"I worked with Karen while trying to get my move organized. She was so informative and helpful! Fantastic service","source":"Google","submissionTime":"2021-04-10T00:00:00","userName":"Yvonda T."},{"reviewId":"b9e896e0-1b2f-4554-b743-7cda0c81e555","range":0,"rating":5,"reply":"Hi Freda, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, friendly, and professional staff, so we are thrilled to hear that you had such a positive experience with Karen. Providing renters with clean and secure facilities is our top priority. Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-04-08T11:58:00","review":"Karen was very helpful!! She’s friendly & professional!! Place is clean and they do lock checks. Got a call one time because I didn’t secure my storage lock after I used it.  Much appreciated!!","source":"Google","submissionTime":"2021-04-01T00:00:00","userName":"freda w."},{"reviewId":"849a5eb9-b1a2-47d8-b30c-4949b3a004e8","range":0,"rating":5,"reply":"Thanks for the kind words, Lana! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Karen reflects that! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (502) 231-5451 if you need anything.\n","replyTime":"2021-04-05T15:28:00","review":"Karen was exceptionally helpful, polite, professional yet personable! The facility is very clean & protected! I’ve used Storage Facilities several times thru out the yrs. & several States, I look forward to an excellent stay for my belongings here! Karen has been extremely accessible, knowledgeable, & practices excellent Covid safety for their customers!  And the 1st month was FREE! Great prices for convenient, safe storage! Highly recommend!!","source":"Google","submissionTime":"2021-03-30T00:00:00","userName":"Lana B."},{"reviewId":"bc1a73ab-acbb-491e-8b2c-d98771ae2d74","range":0,"rating":5,"reply":"Rachelle, we are so happy to hear that Karen could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We are happy to help with any storage needs at 888-storage.\n","replyTime":"2021-03-26T14:19:00","review":"This is a very nice facility.  Karen is always so knowledgeable and helpful.  This site is also very conscientious of the health and safety of their customers during the pandemic.  Very clean, highly recommend.","source":"Google","submissionTime":"2021-03-26T00:00:00","userName":"Rachelle M."},{"reviewId":"d4ee8292-6bd9-4708-96b9-127f3d48696c","range":0,"rating":4,"reply":null,"replyTime":null,"review":"The experience was fairly good, but I’m having to give it 4 stars and will be discontinuing service bc they upped my monthly pay rate with no notice.","source":"Google","submissionTime":"2021-03-14T00:00:00","userName":"Gabriele N."},{"reviewId":"9c71d3e4-9a9b-4140-a197-4a1aa4a01d03","range":0,"rating":5,"reply":"Hi Rita, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Don’t hesitate to reach out at 888-STORAGE if you need anything. \n","replyTime":"2021-03-14T09:11:00","review":"Karen the office manager was great.  Very helpful and professional.  Love the location and the cleanliness of the facility. So far it's been a great experience.","source":"Google","submissionTime":"2021-03-09T00:00:00","userName":"Rita A."},{"reviewId":"53be1ddf-13bf-4228-9c97-afe77bb1178b","range":0,"rating":5,"reply":"Hello, Marybeth. Thank you for the review. We're so glad Karen could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-03-02T11:51:00","review":"Karen is Amazing!","source":"Google","submissionTime":"2021-03-01T00:00:00","userName":"Marybeth K."},{"reviewId":"9f1dd9e2-e59c-4007-9684-62da1758a628","range":0,"rating":5,"reply":"Thank you for the excellent rating, Christina! Please stop by the office or reach out to us at 888-storage if you have any questions! Our team is happy to help!","replyTime":"2021-02-20T08:38:00","review":"Great customer service and fast service to help me get what I needed done completed.","source":"Google","submissionTime":"2021-02-08T00:00:00","userName":"Christina B."},{"reviewId":"a2f3f38f-3838-4584-a371-e62c343905e9","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ian! We're glad Karen was great. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-01-22T21:49:00","review":"Super easy process! Called the week before and once I moved out of my house it was such an easy process. Karen was great and made it all super easy!","source":"Google","submissionTime":"2021-01-25T00:00:00","userName":"Ian 9."},{"reviewId":"a6e0fd83-fb2a-499e-a9c5-4ffb8c13d63b","range":0,"rating":5,"reply":"Thank you for your feedback, Richard! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-01-15T08:17:00","review":"Super easy process to order a unit. I did it all online and never had to go inside (super helpful with covid!) I spoke with the manager on the phone and she was very nice and helpful. The units are clean and it feels very secure.","source":"Google","submissionTime":"2021-01-14T00:00:00","userName":"Richard C."},{"reviewId":"9a8c1676-7097-435a-86fc-aed7b6e90d3e","range":0,"rating":5,"reply":"Thank you for the kind words, Penny. We're glad our team listened to what you needed and found the best deal for your needs. We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2020-12-30T16:12:00","review":"Inside help was fantastic. They listened to what we needed and found the best deal for our needs.  Super friendly.","source":"Google","submissionTime":"2020-12-30T00:00:00","userName":"Penny C."},{"reviewId":"aaa73b20-e61b-4d3e-8328-63aec9a02ea9","range":0,"rating":5,"reply":"Hi Billy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2020-12-29T08:00:00","review":"Great service","source":"Google","submissionTime":"2020-12-28T00:00:00","userName":"Billy K."},{"reviewId":"28e4847c-2b6e-4a1c-af40-ac637b8ad3a8","range":0,"rating":5,"reply":"Hi Christy, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-12-26T13:36:00","review":"Very friendly and efficient","source":"Google","submissionTime":"2020-12-26T00:00:00","userName":"christy d."},{"reviewId":"6abc44ad-969e-4027-91b4-d60f1872357a","range":0,"rating":5,"reply":"Thank you, Dustin. We're thrilled you had a positive experience at Extra Space Storage. If you need anything in the future, feel free to stop by or call us at 888-storage.","replyTime":"2020-12-19T09:59:00","review":"Extra storage is the best storage rental place in the world. The staff is super friendly!!!!","source":"Google","submissionTime":"2020-12-18T00:00:00","userName":"Dustin L."},{"reviewId":"1fc86ffe-40e2-44a6-879a-40a3007877c8","range":0,"rating":5,"reply":"Thanks for recommending Extra Space Storage, Breanna! We're glad Karen has been extremely helpful and kind. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-12-08T11:39:00","review":"10/10 recommend this facility to anyone. I have already recommended Extra Space Storage as the go-to for storage needs!! Karen has been extremely helpful and kind. Facilities are fresh and always clean. No complaints here! Thank you Karen and staff!","source":"Google","submissionTime":"2020-12-08T00:00:00","userName":"Breanna B."},{"reviewId":"c5054983-7150-4bc9-9dc5-2f5ad857630a","range":0,"rating":5,"reply":"Hi Odins, thank you for your review. We're glad Pat helped you with all your questions. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2020-12-08T07:43:00","review":"Pat the lady who helped me a first time renter with all my question was on point. Thank you Pat you rock","source":"Google","submissionTime":"2020-12-07T00:00:00","userName":"Odins B."},{"reviewId":"1108ee47-c05a-42c6-9574-8bdf0ba42a1d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Ricky! We're happy Pat was able to provide a smooth rental experience. We are here to help at 888-storage, so let us know if you need anything!","replyTime":"2020-12-05T10:40:00","review":"Hi miss pat she was so profecional doing all the proses and help ...thanks miss pat your the best","source":"Google","submissionTime":"2020-12-04T00:00:00","userName":"ricky a."},{"reviewId":"7bc867da-ccb8-4eca-9a80-cf05fca0465b","range":0,"rating":5,"reply":"Hi Maurice, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2020-12-02T09:31:00","review":"Karen & Pat provided excellent service. They even provided a tour of the facility and allowed me to view my unit.","source":"Google","submissionTime":"2020-12-01T00:00:00","userName":"Maurice R."},{"reviewId":"65be18e2-3b71-4a10-a8ad-a090f6f2750f","range":0,"rating":5,"reply":"Hi Jerry, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience with Karen and Pat. Give us a call at 888-STORAGE if there is anything, we can do to assist you.  \n","replyTime":"2020-12-01T10:28:00","review":"Karen and Pat are very professional!  They always do a great job!","source":"Google","submissionTime":"2020-11-30T00:00:00","userName":"Jerry S."},{"reviewId":"c79801fa-b08d-48ce-8572-a389784c0505","range":0,"rating":5,"reply":"Hello, Emily. Thank you for the review. We're so glad Pat was informative and helpful. Please stop by the office if you need anything!","replyTime":"2020-11-29T09:59:00","review":"Pat was informative, helpful and responsive","source":"Google","submissionTime":"2020-11-28T00:00:00","userName":"Emily R."},{"reviewId":"f62f7077-dc67-4a61-b362-809e4fdd6613","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Joe. We're here to help if you have any questions or need assistance with your rental! Call us at (502) 231-5451 with any questions! ","replyTime":"2020-11-22T08:01:00","review":"Great","source":"Google","submissionTime":"2020-11-21T00:00:00","userName":"Joe M."},{"reviewId":"a38bc001-ac52-4fab-88d2-8f782fcfa72e","range":0,"rating":5,"reply":"Thank you so much for your kind words, Jeff. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2020-11-17T12:15:00","review":"Excellent experience.  Made the process easy.","source":"Google","submissionTime":"2020-11-17T00:00:00","userName":"Jeff G."},{"reviewId":"a2eb2f3d-cd8d-4d16-b6fd-2587f59aa16d","range":0,"rating":5,"reply":"Hello, Andrea. Thank you for the 5-star review! We're so happy Pat could help. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.","replyTime":"2020-11-16T14:46:00","review":"Pat was awesome and was very nice. She was very informative and explained everything. Thank you!","source":"Google","submissionTime":"2020-11-16T00:00:00","userName":"Andrea M."},{"reviewId":"3b7579aa-61e2-46b6-877b-b20ee7e70d16","range":0,"rating":5,"reply":"Hello, Dan. Thank you for the review. We're so glad Pat could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2020-11-14T13:11:00","review":"Pat was very helpful and is always has a great smile.","source":"Google","submissionTime":"2020-11-14T00:00:00","userName":"Dan O."},{"reviewId":"f05a1b50-a8ef-4303-903e-195b148f58c8","range":0,"rating":5,"reply":"Hi Brandi, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if we can?do anything else to?assist you at 888-storage.","replyTime":"2020-11-14T12:38:00","review":"Incredibly accommodating, friendly staff. The property was vermin and mold free with electronic gating in excellent condition. These folks really care about taking care of your belongings.","source":"Google","submissionTime":"2020-11-13T00:00:00","userName":"Brandi H."},{"reviewId":"af3b5f21-8a03-40ed-a588-397a54f0c1b5","range":0,"rating":5,"reply":"Thank you for the review, Adrian! We pride ourselves on having a friendly, accommodating staff and are so happy Karen and Pat were able to assist you! Please call 888-storage if you have any questions.","replyTime":"2020-11-09T11:43:00","review":"Karen and Pat took excellent care of me. Showed me the facility and made the reservation for my wife while I was in the building. Great customer service.","source":"Google","submissionTime":"2020-11-09T00:00:00","userName":"Adrian R."},{"reviewId":"3e89d6cc-bad9-45db-9cee-800ca92f9a88","range":0,"rating":5,"reply":"Hi Pam, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Call if there is anything, we can do to assist you. \n","replyTime":"2020-10-31T10:29:00","review":"I used Extra Space Storage for 2 years.   I’ve never had an issue.  The staff has always been friendly and helpful when needed.   I would recommend them to my friends.","source":"Google","submissionTime":"2020-10-30T00:00:00","userName":"Pam H."},{"reviewId":"275a3877-c1ab-4e3d-926a-9c3e32ff6aef","range":0,"rating":5,"reply":"Thank you for the excellent rating, Michael! We're happ y we were able to provide a smooth rental experience. Call if there is anything, we can do to assist you. ","replyTime":"2020-10-29T08:06:00","review":"Rapid rental was the easiest way to find a unit without human contact.","source":"Google","submissionTime":"2020-10-28T00:00:00","userName":"Michael C."},{"reviewId":"a5738b67-f7d2-4a7a-8a73-5c5bd93da973","range":0,"rating":5,"reply":"Thank you for the kind words, Keith! We're committed to providing excellent customer service. Let us know if we can?do anything else to?assist you at 888-STORAGE.","replyTime":"2020-10-24T09:28:00","review":"Excellent service","source":"Google","submissionTime":"2020-10-23T00:00:00","userName":"Keith R."},{"reviewId":"dad83e11-bcb2-4680-bf86-647ba75e2ea3","range":0,"rating":5,"reply":"Hi Scarlett, we're glad our team was very helpful and polite. We really appreciate you taking the time to share your experience with us. Call us if you need anything.  ","replyTime":"2020-10-21T07:35:00","review":"Very helpful and polite.  Good experience.","source":"Google","submissionTime":"2020-10-20T00:00:00","userName":"Scarlett N."},{"reviewId":"746241bd-dfcd-4f60-a8c0-ec65bff635ab","range":0,"rating":5,"reply":"Hi Jessica, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ","replyTime":"2020-10-19T13:36:00","review":"Helpful staff..thank you!","source":"Google","submissionTime":"2020-10-19T00:00:00","userName":"Jessica R."},{"reviewId":"1f1bcfbe-df77-4fee-876f-6c71408c9687","range":0,"rating":5,"reply":"Hi J, thank you for your review. We're glad Karen walked you through everything, was extremely informative, and made you comfortable about storing with us. Don't hesitate to reach out if you need anything! ","replyTime":"2020-10-14T18:40:00","review":"So lucky to have come across Karen and this fantastic storage! My previous storage with a different company was broken into and I needEd a place to go fast! She walked me through everything and was extremely informative and made me comfortable about storing with them!","source":"Google","submissionTime":"2020-10-14T00:00:00","userName":"J S."},{"reviewId":"9c6d7e72-ce84-4e87-8914-4dbb239ca41d","range":0,"rating":5,"reply":"We’re grateful for your rating, Sylvia. Call us at (502) 231-5451 if you have any questions or need assistance with your rental! ","replyTime":"2020-10-11T00:17:00","review":"Had to change storage sizes...went off without a hitch... Couldn't have went smoother.  These ladies are the best.","source":"Google","submissionTime":"2020-10-12T00:00:00","userName":"sylvia D."},{"reviewId":"cd577c62-d745-4bd7-b032-eb8bcb3c5408","range":0,"rating":5,"reply":"Thank you for your feedback, Brandy! Providing renters with clean and secure facilities is our top priority. We are so glad you are satisfied with your rental rate! We're glad Karen was nice and helpful. Call us if there is anything, we can do to assist you. ","replyTime":"2020-10-10T16:45:00","review":"I highly recommend this storage location. Very clean,  very secure, and great prices. Karen and the management was extremely nice and helpful. Thank you Robert","source":"Google","submissionTime":"2020-10-10T00:00:00","userName":"Brandy B."},{"reviewId":"69ee13fa-0365-4a65-bce0-257be6697826","range":0,"rating":5,"reply":"Thank you for the review, Kim! We pride ourselves on having a friendly, accommodating staff and are so happy Pat and Karen were able to assist you! We really appreciate the recommendation. Don't hesitate to reach out if you need anything!? ","replyTime":"2020-10-10T08:18:00","review":"Great people to work with when trying to find a rental in such a short amount of time. Was willing to rearrange their time to accommodate. Highly recommend. Thanks Pat and Karen.  If you want excellent service they are your gals!","source":"Google","submissionTime":"2020-10-09T00:00:00","userName":"Kim G."},{"reviewId":"b1adebad-61ce-4c05-a2cc-b1a0a625045c","range":0,"rating":5,"reply":"Thank you for taking the time to leave a positive rating, Patricia! We're glad Pat was so kind and extremely helpful. Call us if there is anything else we can do to assist you!? ","replyTime":"2020-10-10T09:57:00","review":"Pat was so kind and extremely helpful and knowledgeable.","source":"Google","submissionTime":"2020-10-09T00:00:00","userName":"Patricia B."},{"reviewId":"10f4a1e3-c293-4cb9-856d-987db45b5d6b","range":0,"rating":5,"reply":"Hi Tina, we're glad Karen was nice. Thanks for recommending Extra Space Storage! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-10-06T09:26:00","review":"Karen at extra space storage in fern creek is so nice never rude I would recommend anyone to rent a storage from her","source":"Google","submissionTime":"2020-10-05T00:00:00","userName":"Tina S."},{"reviewId":"7368d88e-48d8-4ca3-aa90-2ea48b5a4a53","range":0,"rating":5,"reply":"Hi Rebecca, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! We really appreciate the recommendation as well as the 5-star review! Call us if there is anything else we can do to assist you!? \n","replyTime":"2020-10-02T10:36:00","review":"I reserved a storage unit on line this morning. I immediately  got a call back within minutes of the reservation. Karen was so full of excitement and knowledge during the conversation. I was very impressed with her customer service skills. She made me feel comfortable during the call. I would defiantly recommend this place for storage. Thank you Ms. Karen for your wonderful personality.","source":"Google","submissionTime":"2020-10-01T00:00:00","userName":"Rebecca"},{"reviewId":"bafafe50-3f99-42e8-8fd2-7dbeb2e85c3d","range":0,"rating":5,"reply":"Hi Rebecca, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Karen! We really appreciate the recommendation as well as the 5-star review! Call us if there is anything else we can do to assist you!","replyTime":"2020-10-02T10:36:00","review":"I reserved a storage unit on line this morning. I immediately  got a call back within minutes of the reservation. Karen was so full of excitement and knowledge during the conversation. I was very impressed with her customer service skills. She made me feel comfortable during the call. I would defiantly recommend this place for storage. Thank you Ms. Karen for your wonderful personality.","source":"Google","submissionTime":"2020-10-01T00:00:00","userName":"A G."},{"reviewId":"c7b539c4-0387-4927-be57-69e57c329780","range":0,"rating":5,"reply":"Thank you for the kind words, Fronchesca. We're glad Karen was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2020-09-29T08:00:00","review":"Karen has been awesome to work with. I am looking forward to working with her.","source":"Google","submissionTime":"2020-09-28T00:00:00","userName":"Fronchesca K."},{"reviewId":"26b1bdd9-8713-4f2a-8449-d38d23b23b5a","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Janelle. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Pat! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-09-29T11:15:00","review":"I had originally requested an outdoor non-climate controlled but Pat being very knowledgeable about items we planned to store offered me an indoor climate controlled unit. They are very accommodating and professional. The property is very well maintained with gated security access. This puts my mind at ease for my most cherished possessions. Go see them for your storage needs...you will walk out satisfied with ease of mind. I moved out of storage today and Mrs. Karen was absolutely wonderful. She checked out my account and made sure everything was documented before I left tge office! I so love their staff! Will definitely use them again in the future!! Thanks Extra Space!!","source":"Google","submissionTime":"2020-09-25T00:00:00","userName":"Janelle U."},{"reviewId":"ac2be598-0d93-4d73-b225-cddb1fd74d6e","range":0,"rating":5,"reply":"Hi Becky, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Call us if there is anything, we can do to assist you. ","replyTime":"2020-09-26T11:44:00","review":"My uncle rented a unit and management was so friendly and everything was so clean. Highly recommend.","source":"Google","submissionTime":"2020-09-25T00:00:00","userName":"Becky G."},{"reviewId":"88ca640e-b0dc-4e26-9140-8d072c04fd6e","range":0,"rating":5,"reply":"Hi Susan, thank you for your review. We're glad Karen helped make it seamless. Call us if there is anything, we can do to assist you. \n","replyTime":"2020-09-26T11:54:00","review":"I helped a family move possessions to this facility.  Even though moving is a stressful experience, Karen helped make it seamless.  Her good humor and positivity was matched only by how well informed she was.  Thank you for making this work for our family.","source":"Google","submissionTime":"2020-09-25T00:00:00","userName":"Susan K."},{"reviewId":"73d8bc72-03ec-42c4-8a8c-64a28df15670","range":0,"rating":5,"reply":"Hi Jen, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2020-09-23T15:53:00","review":"Great service! No issues at all!","source":"Google","submissionTime":"2020-09-23T00:00:00","userName":"Jen S."},{"reviewId":"1787037c-ba01-4148-a94b-9982d7ea04ce","range":0,"rating":5,"reply":"Our team appreciates your positive rating, Melony! We're glad you had a great experience. Thank you for choosing Extra Space Storage and please let us know if you have any questions. ","replyTime":"2020-09-19T13:09:00","review":"From the online reservation, reminder email, and service at the office, this experience in renting a storage unit was easy and associate was extremely helpful!","source":"Google","submissionTime":"2020-09-18T00:00:00","userName":"Melony B."},{"reviewId":"6a9ccfcb-c918-4236-ba2a-a73b1a7c9e46","range":0,"rating":5,"reply":"It's wonderful to hear that Pat was kind to you, Moises. Thanks for the review. Please call 888-STORAGE if you have any questions!","replyTime":"2020-08-15T15:32:00","review":"Pat was very kind and nice. She answered all my questions and made the checkout process so simple and to the point. Never had an issue.   Will use space storage in the future if necessary.","source":"Google","submissionTime":"2020-09-15T00:00:00","userName":"Moises A."},{"reviewId":"9b65e1ac-53b5-4983-a6c6-4c22cefae126","range":0,"rating":5,"reply":"Hi Isaiah, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything. \n","replyTime":"2020-09-01T09:51:00","review":"Pat and Karen were very polite & professional i enjoyed my experience at Extra Space Storage","source":"Google","submissionTime":"2020-08-31T00:00:00","userName":"Isaiah P."},{"reviewId":"cac3e0e1-40ca-4701-87aa-10288117ff21","range":0,"rating":5,"reply":"Thanks, Tony! We are grateful to have you as a customer! ","replyTime":"2020-08-26T09:01:00","review":"Excellent personnel and storage","source":"Google","submissionTime":"2020-08-26T00:00:00","userName":"T M."},{"reviewId":"e6b780e5-46d6-4a9a-afd0-758de447a060","range":0,"rating":5,"reply":"Thank you, Marcus. We're thrilled you had a positive experience with Pat! We're here to help if you have any questions or need assistance with your rental!","replyTime":"2020-08-15T15:42:00","review":"MS. PAT WAS GREAT. YOU GUYS HAVE TO STOP BY","source":"Google","submissionTime":"2020-08-15T00:00:00","userName":"Marcus B."},{"reviewId":"e8519def-e978-4ffa-a81a-9ecc8f342959","range":0,"rating":5,"reply":"Hello, Anthony. Thanks for taking the great review. We are happy Pat could help! Please let us know if you need anything.","replyTime":"2020-08-16T11:09:00","review":"Pat did a great job getting a storage unit all in 1 day in like 10 minutes is insanely fast.","source":"Google","submissionTime":"2020-08-15T00:00:00","userName":"anthony a."},{"reviewId":"f3242593-d95f-40a5-8625-2aba97f2346c","range":0,"rating":5,"reply":"Thanks for the review, Kelly! We are so happy Pat could meet your storage needs at Extra Space Storage.","replyTime":"2020-08-07T14:57:00","review":"Pat was super friendly and helpful! Impressed with facility too!","source":"Google","submissionTime":"2020-08-07T00:00:00","userName":"Kelly S."},{"reviewId":"ffc08391-9a4c-485a-a055-4210f5a4a5fa","range":0,"rating":5,"reply":"Thank you for the kind words, Alec. We're glad Pat was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2020-08-04T14:46:00","review":"Pat was awesome and I loved that she was so helpful. Thank you!!!!","source":"Google","submissionTime":"2020-08-04T00:00:00","userName":"Alec S."},{"reviewId":"c2af2ba7-a869-4a56-9350-da5b1e84972e","range":0,"rating":5,"reply":"Hi Kathleen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-08-03T17:58:00","review":"Pat was amazing and so helpful! She was friendly, helpful, and met all of our needs!","source":"Google","submissionTime":"2020-08-03T00:00:00","userName":"Kathleen W."},{"reviewId":"9fd942fe-ae02-4e57-bc4c-b2b3053893b6","range":0,"rating":5,"reply":"Hi Katie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Let us know if you need any future assistance! \n","replyTime":"2020-08-03T18:38:00","review":"Pat was awesome! She was friendly and helpful. She made the whole experience easy and met all of our needs!","source":"Google","submissionTime":"2020-08-03T00:00:00","userName":"Katie W."},{"reviewId":"bcf8fdf4-a77a-4d57-83e2-480720149332","range":0,"rating":5,"reply":"Hello, Sarah, thank you for your positive feedback about your experience. We are happy to hear that Pat was able to provide an easy rental process! We are always available at 888-STORAGE to assist you.","replyTime":"2020-07-31T13:44:00","review":"Pat was awesome to work with! Made the process quick and easy!","source":"Google","submissionTime":"2020-07-31T00:00:00","userName":"Sarah M."},{"reviewId":"bb5dff64-c726-4401-a457-e040dc04656d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Steve! We're happy Pat was able to provide a smooth rental experience. Let us know if we can?do anything else to?assist you!","replyTime":"2020-07-18T10:31:00","review":"Pat was very helpful and made the signup process very smooth. Would use again for storage needs.","source":"Google","submissionTime":"2020-07-18T00:00:00","userName":"Steve B."},{"reviewId":"2c303945-c9ab-491a-915c-a6b9f1948280","range":0,"rating":5,"reply":"Hello, Carl. Thank you for the 5-star review! We're so happy to hear you chose to rent with Extra Space! Our team will continue to work hard to meet your storage needs, so let us know if you need anything!","replyTime":"2020-07-18T09:58:00","review":"Very kind and polite. Exellent service.","source":"Google","submissionTime":"2020-07-17T00:00:00","userName":"Carl S."},{"reviewId":"a3631cf6-f97a-463c-8450-191213cf3069","range":0,"rating":5,"reply":"Thank you, Tiffanie! It's wonderful to hear you had a positive experience with Karen and want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 231-5451 if anything comes up! Our team is happy to help.? ","replyTime":"2020-07-16T08:03:00","review":"My mom recommended Extra Space to me, due to the positive experience my brother had after using them for a long duration. Karen was a delight to work with - helpful, kind and took the time needed. Always so nice when a business delivers that extra personal touch.","source":"Google","submissionTime":"2020-07-15T00:00:00","userName":"Tiffanie M."},{"reviewId":"ee9d8186-ab18-46c2-bb7c-7d115c6009e4","range":0,"rating":5,"reply":"Thank you so much for your kind words, Elba Marie Ortiz. We're so happy you had a great experience with Extra Space Storage.","replyTime":"2020-07-09T12:24:00","review":"Super polite and great service","source":"Google","submissionTime":"2020-07-09T00:00:00","userName":"Elba M."},{"reviewId":"865c0711-b0c0-445c-b4cf-88d534586a32","range":0,"rating":5,"reply":"Hi Natasha, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-07-07T08:21:00","review":"Pat was very friendly, helpful and informative.","source":"Google","submissionTime":"2020-07-06T00:00:00","userName":"Natasha R."},{"reviewId":"d7ef2ce6-fcd0-47e5-b4ca-dec41d72fa25","range":0,"rating":5,"reply":"Thank you for the kind words, Pooh. We're glad Pat was able to help! Our team is here to serve you, so give us a call at 888-STORAGE if you need any future assistance. Welcome to Extra Space Storage!","replyTime":"2020-07-06T08:51:00","review":"Ms. Pat was very helpful. She gave me very good detail on what storage was useful for what I am storing. Ms. Pat is a 5 star Storage employee herself.","source":"Google","submissionTime":"2020-07-05T00:00:00","userName":"Pooh S."},{"reviewId":"e8e4da5a-e6e4-44ad-96de-42a5208841a0","range":0,"rating":5,"reply":"Hi Terri, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out if you need anything! ","replyTime":"2020-06-30T09:13:00","review":"Super helpful staff and super clean!","source":"Google","submissionTime":"2020-06-29T00:00:00","userName":"Terri K."},{"reviewId":"6b7aa366-0812-4b83-8a8f-d73bb9b872eb","range":0,"rating":5,"reply":"Thank you Maddie! ! We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-06-28T09:23:00","review":"Pat was so nice and very friendly! Very clean and organized units","source":"Google","submissionTime":"2020-06-27T00:00:00","userName":"Maddie M."},{"reviewId":"f18f3446-ea6c-4e46-a1ca-4ddbcd7ba778","range":0,"rating":5,"reply":"Hi, Troy. We are pleased to hear Karen and Pat were very nice. Our team is happy to help! ","replyTime":"2020-06-21T12:59:00","review":"Karen & Pat are very nice ladies and were very helpful.","source":"Google","submissionTime":"2020-06-20T00:00:00","userName":"Troy B."},{"reviewId":"f56d57a6-9224-4a31-877e-741977db2cb0","range":0,"rating":5,"reply":"Thanks, Cj! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that. It's great to know that Pat was very friendly and professional. We really appreciate the recommendation as well as the 5-star review! \n\n","replyTime":"2020-06-21T09:45:00","review":"The unit and grounds are clean and well maintained. They have a gated security entrance which puts my mind at ease. Extra special thanks to Pat at the front office she was great! Very friendly and professional, made sure to stay 6 ft away and wear her facemask when setting up the rental, she made our very stressful day alot easier, I would definitely recommend Extra Space Storage!????????","source":"Google","submissionTime":"2020-06-20T00:00:00","userName":"cj h."},{"reviewId":"29574b9c-6908-429f-8713-d25d674b4d85","range":0,"rating":5,"reply":"Hi Calisa, thanks for leaving a rating! We’re grateful to have you as a customer. ","replyTime":"2020-06-08T07:46:00","review":"Extremely helpful","source":"Google","submissionTime":"2020-06-07T00:00:00","userName":"Calisa S."},{"reviewId":"b266a386-7714-4ddb-b7f5-4080c90d8327","range":0,"rating":5,"reply":"Hi Krystal, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us. Let us know if we can?do anything else to?assist you!","replyTime":"2020-05-27T08:43:00","review":"Great experience! Very professional.","source":"Google","submissionTime":"2020-05-26T00:00:00","userName":"Krystal R."},{"reviewId":"6aad44d0-5050-4c09-aeb9-a7963f8cabb0","range":0,"rating":5,"reply":"Thank you for your feedback, Aaron! Providing renters with clean facilities and accommodating staff is our top priority. We're glad Pat was able to meet your storage needs. Our team is happy to help! ","replyTime":"2020-05-25T08:17:00","review":"Wonderful service. Very clean and accommodating. Thank You Pat!!??","source":"Google","submissionTime":"2020-05-24T00:00:00","userName":"Aaron K."},{"reviewId":"91883f8f-5b6f-4792-877a-67f6cbba9586","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Dianne! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (502) 231-5451 if you need anything.\n","replyTime":"2020-03-18T14:22:00","review":"I recommend Extra Space to everyone. Karen & are so very nice & helpful.","source":"Google","submissionTime":"2020-03-17T00:00:00","userName":"Dianne S."},{"reviewId":"88af7fa0-9588-4ee3-ab40-d7018947471c","range":0,"rating":5,"reply":"Hi Chuck, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Pat reflects that. Our team is happy to help!","replyTime":"2020-03-13T10:37:00","review":"Pat is great, very detailed.  The place is very clean.","source":"Google","submissionTime":"2020-03-13T00:00:00","userName":"Chuck C."},{"reviewId":"f6fa99b7-4914-4b60-80b5-b12b22447201","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Larry. We're glad Pat was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need anything.","replyTime":"2020-03-13T14:29:00","review":"Pat was very helpful and explained everything to me.","source":"Google","submissionTime":"2020-03-13T00:00:00","userName":"Larry V."},{"reviewId":"955ebb16-9d30-4053-849d-58e8aba673ef","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Savannah! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience with Karen reflects that. Let us know if we can do anything to assist you! ","replyTime":"2020-03-12T15:16:00","review":"Karen was very friendly and helpful!!!","source":"Google","submissionTime":"2020-03-12T00:00:00","userName":"Savannah B."},{"reviewId":"b66c5fde-7100-4460-b967-6dba34255131","range":0,"rating":5,"reply":"Hi Zero, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n","replyTime":"2020-03-03T09:23:00","review":"Friendly service and nice facility","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"zero b."},{"reviewId":"eecbeb4e-ebca-43e4-91fc-1ca96d10c5ad","range":0,"rating":5,"reply":"Thank you for the kind words, Jeff. We're glad Pat was able to help! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.\n","replyTime":"2020-03-03T12:05:00","review":"Excellent place. Pat was wonderful and very helpful.","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"Jeff R."},{"reviewId":"d9df6202-b3dd-4439-988f-bad42c7ff69f","range":0,"rating":5,"reply":"Hi Erica, we're glad Pat and Karen helped you and your husband get your unit. We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-03-03T12:44:00","review":"Pat and Karen helped me and my husband out so much when getting our unit. Excellent service!","source":"Google","submissionTime":"2020-03-02T00:00:00","userName":"Erica B."},{"reviewId":"8fb2e278-b481-4ef3-a9b4-9e240c3409fa","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Jeffery! \n\n","replyTime":"2020-02-29T16:39:00","review":"Update: Moved out today. Great facility and people. See Karen or Pat if you need anything!\n\nNeeded extra storage space after finishing our basement and Extra Space on Bardstown Rd was just the place. Received a call welcoming me within hours of signing up. Service has been excellent, location is perfect, clean, and security is excellent. Would highly recommend.","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Jeffery L."},{"reviewId":"72f3ac28-3422-4368-a93b-2569b42a96f3","range":0,"rating":5,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Dalton! \n\n","replyTime":"2020-02-29T16:27:00","review":"Works well with people","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Dalton L."},{"reviewId":"3a15aab9-2a0d-48af-9516-2c17e335f7f6","range":0,"rating":5,"reply":"Hi Miriam, thank you for your review. We're glad Pat was able to help with your storage needs and got things set up. Let us know if we can do anything to assist you! \n","replyTime":"2020-02-27T09:54:00","review":"PATS WAS MIRE THAN HELPFUL WITH MY STORAGE NEEDS AND GETTING THINGS SET UP","source":"Google","submissionTime":"2020-02-27T00:00:00","userName":"Miriam F."},{"reviewId":"6352eb66-d22c-436a-8e6c-5ecd3198e838","range":0,"rating":5,"reply":"Thank you so much for your kind words, Cortez. We really appreciate you taking the time to share your experience with us. We're glad Karen was very helpful and informative with your process. We're glad you chose Extra Space! \n","replyTime":"2020-02-26T12:31:00","review":"This was my first experience using a storage unit. Karen was very helpful and informative with my process. I made the right choice choosing Extra Space.","source":"Google","submissionTime":"2020-02-26T00:00:00","userName":"Cortez C."},{"reviewId":"12587f9d-b572-40da-a61f-e758c146d30d","range":0,"rating":5,"reply":"Thanks, Annie! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Karen was able to provide that for you! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-01-14T15:05:00","review":"Karen was amazing and helped us find the right unit. She helped suggest a bigger unit, knowing we wouldn't be able to fit everything in the original one I reserved.","source":"Google","submissionTime":"2020-01-14T00:00:00","userName":"Annie N."},{"reviewId":"7af151ea-b65a-41c8-880d-1eb8b6230c76","range":0,"rating":5,"reply":"Thank you for your feedback, Scott. We are happy to hear your transaction was quick. Don't hesitate to reach out if you need anything! ","replyTime":"2020-01-08T07:48:00","review":"Great transaction and quick","source":"Google","submissionTime":"2020-01-07T00:00:00","userName":"scott a."},{"reviewId":"1a3bbbf8-5d3c-4a99-a713-7c6ac79eee22","range":0,"rating":5,"reply":"Thanks for your review, Kari! We're happy to hear Pat was able to make your moving process easier! We look forward to working with you again in the future!","replyTime":"2020-01-05T08:49:00","review":"Pat was awesome. Very quick and professional. Definitely made my moving process easier! Will definitely be back!","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Kari B."},{"reviewId":"c0997506-4bea-444a-b5e3-1363bfd0363b","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Nancy! We're so happy to hear Pat was able to make your rental process hassle-free! Give us a call at (502) 231-5451 if you need any future assistance.","replyTime":"2020-01-04T17:15:00","review":"Pat was awesome.  First time I've rented a storage and it was painless. Thanks so much","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Nancy M."},{"reviewId":"2fbf2d96-dac8-4e32-a48b-12c66106852d","range":0,"rating":5,"reply":"We're happy to meet your storage needs, Linda! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Let us know if we can do anything else to assist you! ","replyTime":"2020-01-04T17:14:00","review":"Great service!  Convenient location!","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Linda S."},{"reviewId":"3385b65d-4eef-4863-8fca-892c5fda193f","range":0,"rating":5,"reply":"Thanks, Jorge! We're pleased to hear you've had a positive experience with Pat throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2020-01-04T17:14:00","review":"Pat was very kind and helpful","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Jorge H."},{"reviewId":"0206f004-d39f-4d26-83bd-e42d7750c330","range":0,"rating":5,"reply":"Thanks for the kind words, Kesha! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (502) 231-5451 if you need anything.","replyTime":"2020-01-04T17:24:00","review":"Great place to store your things!","source":"Google","submissionTime":"2020-01-04T00:00:00","userName":"Kesha M."},{"reviewId":"f636b5ad-eb23-465a-82b3-356abde8848c","range":0,"rating":5,"reply":"Thanks, Tom! We're pleased to hear you've had a positive experience with Karen throughout the rental process. Stop by our office if you need anything in the future!","replyTime":"2019-12-30T15:23:00","review":"Karen was an absolute pleasure to work with.","source":"Google","submissionTime":"2019-12-30T00:00:00","userName":"Tom P."},{"reviewId":"f87607b9-8a48-4252-ac60-d237b4c44daa","range":0,"rating":5,"reply":"Melissa, thanks so much for your review. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Let us know if we can do anything else to assist you.","replyTime":"2019-12-14T13:47:00","review":"Great and friendly service!","source":"Google","submissionTime":"2019-12-14T00:00:00","userName":"Melissa M."},{"reviewId":"c5ac32a2-ef63-4493-8e31-950794bfd30f","range":0,"rating":5,"reply":"Thank you for the excellent rating, Roger. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything.","replyTime":"2019-12-04T17:25:00","review":"Great service and price","source":"Google","submissionTime":"2019-12-04T00:00:00","userName":"Roger R."},{"reviewId":"118ef489-482f-4b2e-972e-56af3a3425b6","range":0,"rating":5,"reply":"Thanks for the kind words, Al! We aim to provide the highest level of customer service and are thrilled to hear your experience with our team reflects that! Stop by our office if you need anything in the future. ","replyTime":"2019-12-02T12:48:00","review":"You'll receive excellent friendly service@ Extra Storage located on Bardstown Road (Fern Creek area). The ladies are very informative and detailed of guidelines.","source":"Google","submissionTime":"2019-12-02T00:00:00","userName":"Al C."},{"reviewId":"087eacd3-a694-45ba-af8c-c371cab1a70f","range":0,"rating":5,"reply":"Your recommendation means a lot to us, Colleen! We're so glad we could provide an affordable solution to your storage needs! Give us a call at (502) 231-5451 or stop by our office if you need any future assistance. ","replyTime":"2019-12-02T14:58:00","review":"Great prices. Excellent service! Very kind and courteous! Highly recommend","source":"Google","submissionTime":"2019-12-02T00:00:00","userName":"Colleen P."},{"reviewId":"0a9f1c91-393c-4b62-aa82-3f2ac9a5ae7d","range":0,"rating":5,"reply":"Hi Irving, thank you for your review. We're glad Pat was able to help you find what you were looking for. Stop by the office if you need anything.","replyTime":"2019-12-02T15:49:00","review":"Came in today looking for a storage Pat was able to help me and we was able to find what I was looking for","source":"Google","submissionTime":"2019-12-02T00:00:00","userName":"Irving P."},{"reviewId":"4dfc0a48-3156-41b5-a296-60ec8615a962","range":0,"rating":5,"reply":"Hi Tony, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 231-5451 or stop by the office if you need anything!\n\n","replyTime":"2019-11-16T09:18:00","review":"Wonderful service and affordable.","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Tony P."},{"reviewId":"13f67941-bdc0-4483-969d-d17741f81b45","range":0,"rating":5,"reply":"Thank you for the review, Cindy! We pride ourselves on having a helpful, accommodating staff and are so happy Karen was able to assist you! Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything.","replyTime":"2019-11-16T12:46:00","review":"Karen has always been very thorough and accommodating in helping us get set up each year, and Pat now too. We feel our items are safe and secure.","source":"Google","submissionTime":"2019-11-16T00:00:00","userName":"Cindy L."},{"reviewId":"ebb4f86a-4b01-437c-97a6-5b850b9214ae","range":0,"rating":5,"reply":"Grace, thank you for leaving us a 5-star review! We aim to provide the highest level of customer service and are thrilled to hear your experience with Pat and Karen reflects that! Let us know if we can do anything else to assist you.","replyTime":"2019-11-08T15:11:00","review":"Pat and Karen were amazing and great customer service! I really appreciate your help in making this move easy.","source":"Google","submissionTime":"2019-11-08T00:00:00","userName":"Grace D."},{"reviewId":"3bfcc650-9b21-40f8-a0cb-e7e717f923e3","range":0,"rating":5,"reply":"Adam, we are so happy to hear you?ve had a great experience renting with Pat. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-11-03T08:28:00","review":"Place look great the lady (pat) does a good job at here her job","source":"Google","submissionTime":"2019-11-01T00:00:00","userName":"Adam P."},{"reviewId":"83b9d3da-60e0-4ae0-8c5a-96e9dc0646cf","range":0,"rating":5,"reply":"Thank you so much for your kind words, Adam. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a knowledgeable staff and are thrilled to hear your experience with Karen reflects that. Don't hesitate to reach out if you need anything!","replyTime":"2019-10-19T11:16:00","review":"I never thought that one of the best customer service experiences would happen at a storage unit. Karen is kind, courteous and very knowledgeable.","source":"Google","submissionTime":"2019-10-19T00:00:00","userName":"Adam B."},{"reviewId":"5acff720-14e4-42ec-ac6e-78ca2ca996e5","range":0,"rating":5,"reply":"Thank you for the kind words, Ryan! We're committed to providing excellent customer service. We appreciate you recommending us to your friends and family.\n","replyTime":"2019-10-12T16:58:00","review":"Nice facility, great service even for being there first thing on a Saturday morning. Would recommend to family and friends.","source":"Google","submissionTime":"2019-10-12T00:00:00","userName":"Ryan J."},{"reviewId":"369c571c-559d-4cc9-8379-ac50049ca72f","range":0,"rating":5,"reply":"Your feedback is appreciated, Nesha! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Let us know if you need any future assistance!","replyTime":"2019-09-28T14:12:00","review":"Pat was awesome, patient, and she had a friendly personality. Also, I was very pleased with the unit and how clean it was.","source":"Google","submissionTime":"2019-09-27T00:00:00","userName":"Nesha B."},{"reviewId":"b099a929-9d26-4334-ba00-275516f2851d","range":0,"rating":5,"reply":"Thank you for the kind words, Beth! We're committed to providing excellent customer service. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything.\n","replyTime":"2019-09-18T17:56:00","review":"Wonderful customer service!! No worries storing my items here!","source":"Google","submissionTime":"2019-09-18T00:00:00","userName":"Beth M."},{"reviewId":"7251f79d-d491-4a41-8bc5-98316f5b8912","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Rocker X420. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Call us at (502) 231-5451 with any questions! ","replyTime":"2019-09-10T12:48:00","review":"Polite and professional. Clean and attractive premises.","source":"Google","submissionTime":"2019-09-10T00:00:00","userName":"Rocker X."},{"reviewId":"8ab921f5-bdee-4092-a08b-b8a97c23d1b8","range":0,"rating":5,"reply":"Treasure, our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs and budget. We're thrilled to hear Pat was able to provide that for you! Give us a call at (502) 231-5451 or stop by the office if you need anything.","replyTime":"2019-09-08T07:58:00","review":"Great Customer Service!!! I got to work with Pat and she was the sweetest and most helpful lady that I have encountered on a customer service level. She was very helpful in helping me to find a storage unit that fit my needs and price range. Thank you Pat!","source":"Google","submissionTime":"2019-09-07T00:00:00","userName":"Treasure L."},{"reviewId":"b421270a-5c32-4b0a-b69c-b9a40418201c","range":0,"rating":5,"reply":"Danielle, thank you for the 5-star review. We are so glad you are satisfied with your experience at Extra Space Storage! We really appreciate your business and are here to help if you need anything.","replyTime":"2019-08-27T08:13:00","review":"Very happy with them. Straight forward, super helpful, and friendly!","source":"Google","submissionTime":"2019-08-26T00:00:00","userName":"Danielle F."},{"reviewId":"d354cbea-967f-4776-8b67-4aa05a4089b6","range":0,"rating":5,"reply":"Thanks for the awesome review, Skylar! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (502) 231-5451 if you need anything.","replyTime":"2019-08-24T16:57:00","review":"i love the extra space because you have so much room to put stuff in","source":"Google","submissionTime":"2019-08-24T00:00:00","userName":"Skylar E."},{"reviewId":"8e4a3c54-7bbd-43ac-9640-48abc5342861","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Rob. We are so happy to hear you?ve had a great experience renting with Pat! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any assistance. We look forward to serving you again in the future!","replyTime":"2019-08-21T13:37:00","review":"Pat was just awesome.","source":"Google","submissionTime":"2019-08-20T00:00:00","userName":"Rob H."},{"reviewId":"34be7897-ab29-41b6-8933-ad0b3558c9dc","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Lola. We're glad Pat was able to help with your storage needs! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.","replyTime":"2019-08-06T12:05:00","review":"I worked with pat today and she was extremely helpful.","source":"Google","submissionTime":"2019-08-06T00:00:00","userName":"Lola S."},{"reviewId":"4de8f188-0065-4c48-9df4-143ead7166dc","range":0,"rating":5,"reply":"Thanks for renting with us, Ronald! We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Our team is here to serve you, so give us a call at (502) 231-5451 if you need any future assistance.","replyTime":"2019-08-01T07:41:00","review":"I inquired about moving into a smaller unit.  There was not one available in the size I needed.   However Karen took my request and notified me as soon  as one became available. Great customer service Karen ??.","source":"Google","submissionTime":"2019-07-31T00:00:00","userName":"Ronald M."},{"reviewId":"978f1364-529c-43b2-9df4-fe7ee002ccf1","range":0,"rating":5,"reply":"N, we understand moving can be stressful, so we strive to provide a simple and quick rental process. We're thrilled to hear Pat was able to provide that for you! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-07-16T12:15:00","review":"I was really stressed out about moving but Pat took her time and made it a much easier with having to rent a storage unit .","source":"Google","submissionTime":"2019-07-15T00:00:00","userName":"N W."},{"reviewId":"db8f75d6-363d-496a-a372-24cec3fcc1da","range":0,"rating":5,"reply":"Robin, we are so happy to hear you?ve had a great experience renting with Pat. Don't hesitate to stop by the office or contact us at (502) 231-5451 if you need anything! We really appreciate the recommendation as well as the 5-star review!","replyTime":"2019-07-16T12:11:00","review":"Ms.Pat is a very nice lady very friendly she was helpful and on top of her job highly recommended.","source":"Google","submissionTime":"2019-07-15T00:00:00","userName":"Robin W."},{"reviewId":"d072a179-cdf9-49c3-a9f8-1c0d45350220","range":0,"rating":5,"reply":"Jeremiah, your recommendation means the world to us! Don't hesitate to stop by the office or contact us at (502) 231-5451 if you need anything. Pat and the rest of our team are happy to help with your storage needs!","replyTime":"2019-07-16T11:06:00","review":"Pat was great and make fun conversation at the same time. Was a great price on top of all that. Would definitely recommend","source":"Google","submissionTime":"2019-07-15T00:00:00","userName":"Jeremiah T."},{"reviewId":"dfade807-81b7-43d5-a5e8-571c34c062e7","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Ashley. We're committed to being your go-to stop for all your local storage needs! Please stop by or give us a call if we can help you with anything. We?re glad you chose Extra Space!","replyTime":"2019-07-12T09:48:00","review":"Karen was very helpful and efficient. I had a great experience.","source":"Google","submissionTime":"2019-07-11T00:00:00","userName":"Ashley B."},{"reviewId":"2290498d-ffc3-467e-be78-6745f0291cea","range":0,"rating":5,"reply":"Sara, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-07-12T10:28:00","review":"BIG #1- Pleasant employees, #2- clean, and (thankfully) #3- accommodating. I work for a company from out of town and we keep our work goods here. Lifesavers (work savers?) to say the least. Thanks a bunch and we will probably bring y?all a gift at the end of this field season.","source":"Google","submissionTime":"2019-07-11T00:00:00","userName":"Sara S."},{"reviewId":"65ca42c4-8d82-45ab-aa86-15cb59770ccd","range":0,"rating":5,"reply":"Wow, Mitch! Thank you for leaving us this excellent review! Hearing that you moved your belongings to Extra Space Storage because of the superior customer service you received from Pat means the world to us! We're thrilled we were able to earn your recommendation!","replyTime":"2019-07-05T17:55:00","review":"Pat is awesome. Super helpful. I moved my stored goods to this facility because of superior customer service. Highly recommended.","source":"Google","submissionTime":"2019-07-05T00:00:00","userName":"Mitch E."},{"reviewId":"694b192f-ecd9-43b4-94e9-2d8378e9b4f7","range":0,"rating":5,"reply":"NellyD 2.O, your recommendation means the world to us! We're committed to being your go-to stop for all your local storage needs. Please stop by or give us a call if we can help you with anything!","replyTime":"2019-07-06T10:01:00","review":"Great experience! Both ladies are so sweet and helpful! I strongly recommend this place!","source":"Google","submissionTime":"2019-07-05T00:00:00","userName":"Nelly D."},{"reviewId":"d6e137f6-f007-432b-87a2-e226c1862f9e","range":0,"rating":5,"reply":"Steven, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Thank you for choosing Extra Space Storage for your storage needs!","replyTime":"2019-07-02T11:43:00","review":"Very clean and nice","source":"Google","submissionTime":"2019-07-01T00:00:00","userName":"steven f."},{"reviewId":"59a36680-ef1b-4d6e-bdc1-5330d161a935","range":0,"rating":5,"reply":"Thanks Veronica! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're committed to providing excellent customer service. Providing renters with clean and secure facilities is our top priority. Thank you for being a loyal customer!  ","replyTime":"2019-06-30T11:44:00","review":"First time customer here at Extra Storage space. Convenient location, professional customer service, secure and very clean.","source":"Google","submissionTime":"2019-06-29T00:00:00","userName":"Veronica B."},{"reviewId":"726b6a92-d8c3-4fd4-bf9c-484a73ee1799","range":0,"rating":5,"reply":"Thank you for the review, Malaya! We pride ourselves on having a friendly, accommodating staff and are so happy Mrs. Pat was able to assist you! Thanks for recommending Extra Space Storage!","replyTime":"2019-06-30T13:05:00","review":"Mrs. Pat here at this location is awesome and sweet and she was VERY accommodating to the move in and situation. I definitely recommend storing your belongings here in a tight pinch :-)","source":"Google","submissionTime":"2019-06-29T00:00:00","userName":"Malaya R."},{"reviewId":"78275a0a-e022-4c1f-89aa-f9634d38ff9c","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, Michael. We're committed to providing excellent service and we're glad you had a positive experience renting with our team! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-06-23T15:40:00","review":"Excellent customer service!","source":"Google","submissionTime":"2019-06-22T00:00:00","userName":"Michael C."},{"reviewId":"47a76d18-4378-4b0d-ad8f-5e614fcb0ff6","range":0,"rating":5,"reply":"We're proud to have you as a customer, Shaun. We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Thank you for choosing Extra Space.  ","replyTime":"2019-06-22T09:49:00","review":"Great service, friendly worker.","source":"Google","submissionTime":"2019-06-21T00:00:00","userName":"Shaun W."},{"reviewId":"09387646-75b5-4b06-bd1f-5a88cce02172","range":0,"rating":5,"reply":"Thanks Sonya! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thank you for being a loyal customer!  \n","replyTime":"2019-06-05T16:12:00","review":"Easy, fast and convenient!","source":"Google","submissionTime":"2019-06-01T00:00:00","userName":"Sonya F."},{"reviewId":"7afeeaee-6e0d-4ee3-aebd-1c94eda0903a","range":0,"rating":5,"reply":"Jordan, we appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (502) 231-5451 if you need anything! We look forward to serving you again in the future!","replyTime":"2019-05-29T12:14:00","review":"Very pleasant to work with,  and nice facilities. Would highly recommend!","source":"Google","submissionTime":"2019-05-28T00:00:00","userName":"Jordan G."},{"reviewId":"f95f5a0b-0dff-4839-93ec-93a9769282bf","range":0,"rating":5,"reply":"Christine, we are so happy to hear that we could accommodate you and provide a quick, smooth rental experience. Thank you so much for choosing Extra Space Storage! We really appreciate your business and are here to help if you need anything.","replyTime":"2019-05-25T08:09:00","review":"Quick, efficient staff & very clean facility","source":"Google","submissionTime":"2019-05-24T00:00:00","userName":"Christine F."},{"reviewId":"96a5e738-49d1-48f9-b25f-f19be2bdf2f7","range":0,"rating":5,"reply":"Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Pat was able to provide that for you!  Let us know if we can do anything else to assist you.\n","replyTime":"2019-05-08T09:38:00","review":"This is definitely a great storage facility. The Assistant property manager (Pat) was awesome. She was of great service, and helped me pick the unit the suited my needs. Extra Space Storage is definitely the place to go. Secure, clean, and safe.","source":"Google","submissionTime":"2019-05-06T00:00:00","userName":"Satan H."},{"reviewId":"1e1b60d9-14d8-438a-a7fd-b2262a736555","range":0,"rating":5,"reply":"Welcome to Extra Space Storage, FullSven. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-05-08T10:34:00","review":"Nice and helpf","source":"Google","submissionTime":"2019-05-06T00:00:00","userName":"FullSven"},{"reviewId":"6f661185-82a8-4072-a72e-3c9b69eaad1c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jenasica. At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled your experience reflects that! Your recommendation means the world to us. Let us know if we can do anything else to assist you! ","replyTime":"2019-04-29T13:15:00","review":"Great service, quick and easy process. Highly recommend","source":"Google","submissionTime":"2019-04-27T00:00:00","userName":"Jenasica W."},{"reviewId":"3d863e1e-d93e-4b8c-85db-82d8e03a1eab","range":0,"rating":4,"reply":"Hi Sam, thanks for your review! We're glad to hear you've enjoyed your experience with us. If you would like to discuss your rental rate with us in more detail, we're available anytime at 888-storage. Stop by the office if you need anything!","replyTime":"2019-04-08T17:00:00","review":"Nice, clean, secure lot, my only complaint would be the monthly charge.","source":"Google","submissionTime":"2019-04-08T00:00:00","userName":"Sam C."},{"reviewId":"915b2e52-b74a-46d7-8e0a-6eec352283a6","range":0,"rating":5,"reply":"Thank you for the 5-star rating, Tyler! We are so happy to hear that your experience has been positive. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security, we're thrilled that your experience has reflected that.","replyTime":"2019-04-08T17:00:00","review":"Simply put, if you need extra storage, this is the place to do it.  Prices are extremely competitive.  Very secure location.  This location allows deliveries to your unit without you being present.  The grounds are very well maintained.  The staff is absolutely amazing  and value you as a customer!","source":"Google","submissionTime":"2019-04-04T00:00:00","userName":"Tyler M."},{"reviewId":"718e2d3f-9320-4036-8081-b4a35f28bc24","range":0,"rating":5,"reply":"Thank you so much for your kind words, Benjamin. We really appreciate you taking the time to share your experience with us. We're glad Pat was able to help. Let us know if we can do anything to assist you!\n","replyTime":"2019-03-25T18:43:00","review":"Great experience with Pat! Not only super friendly but got me set up in a new unit very quickly!","source":"Google","submissionTime":"2019-03-25T00:00:00","userName":"benjamin B."},{"reviewId":"3a485933-6cd6-440d-aded-d956dab286d8","range":0,"rating":5,"reply":"Hi Stephen, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Let us know if we can do anything to assist you!\n\n","replyTime":"2019-03-24T11:07:00","review":"Employee was very helpful and made sure i understood everything. Very clean lot and looks well kept.","source":"Google","submissionTime":"2019-03-23T00:00:00","userName":"Stephen D."},{"reviewId":"9951b885-efe4-450e-8ec2-8a8315331e6c","range":0,"rating":4,"reply":"Thanks, M! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Let us know if you need any assistance! \n","replyTime":"2019-03-21T12:41:00","review":"Clean, efficient.  Staff aims to provide units geared to your requirement.","source":"Google","submissionTime":"2019-03-21T00:00:00","userName":"M L."},{"reviewId":"52b687f7-ea31-4471-88b1-e82e347503ac","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very friendly and professional staff ... helped make my move quick and easy","source":"Google","submissionTime":"2019-03-09T00:00:00","userName":"bleed b."},{"reviewId":"e3e27ec6-8efc-4443-8be9-86094b800d26","range":0,"rating":5,"reply":"Hi Lisa, we're glad Karen and Pat were able to help. Your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. \n","replyTime":"2019-03-04T15:27:00","review":"Karen & Pat have always been fast and friendly with my Service regarding my Storage needs! I will refer them to my friends & famiky.","source":"Google","submissionTime":"2019-03-02T00:00:00","userName":"Will W."},{"reviewId":"413af0e6-515f-40b5-b3b6-7034b8d8c6d0","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"I have used three storage places over the years. This by far is the best.","source":"Google","submissionTime":"2019-03-02T00:00:00","userName":"Nina C."},{"reviewId":"5868026c-b9bd-4885-a278-e1af7742887e","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great service, Mike and staff were awesome and would recommend extra space storage to anyone","source":"Google","submissionTime":"2019-02-13T00:00:00","userName":"Reggie Y."},{"reviewId":"26c764ea-ccd9-416d-94db-d307c5497211","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very Good customer service ??","source":"Google","submissionTime":"2019-02-01T00:00:00","userName":"Monica C."},{"reviewId":"8bdef982-e0d7-4150-88fe-dcc7c50c27b8","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Extra storage is a great place. Pat was so helpful and personable. She answered all my questions and made sure I felt comfortable and safe using their units. Definitely recommend!","source":"Google","submissionTime":"2019-01-22T00:00:00","userName":"Brit W."},{"reviewId":"890c138f-0ca7-410d-a0af-49b5fa720eb6","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"These ladies were very nice & very thorough, very caring, I appreciate this service?? I have been in  serving people  35 years, these people are hard to find!! Great job ladies!!! 5 golden stars!!!","source":"Google","submissionTime":"2019-01-22T00:00:00","userName":"Andrew C."},{"reviewId":"076e9315-21a9-4842-9ca9-70571e3ac034","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Second time using this place and never had an issue.. staff is very helpful...","source":"Google","submissionTime":"2019-01-10T00:00:00","userName":"Megz D."},{"reviewId":"7dbd99e2-9589-4452-b967-ff0395be0850","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Professional, friendly service plus secure, clean facilities.","source":"Google","submissionTime":"2019-01-08T00:00:00","userName":"MICHAEL O."},{"reviewId":"d474f465-5337-44be-a4f0-c3cebe323983","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Karen was absolutely wonderful!","source":"Google","submissionTime":"2018-12-29T00:00:00","userName":"Bailey B."},{"reviewId":"dbe629ec-af4f-4391-8717-d4da2daef6c1","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very pleased with the service and location. I said my name when I arrived and they practically knew me. The only thing I did was speak on the phone 928.00 miles away.","source":"Google","submissionTime":"2018-12-28T00:00:00","userName":"Victor M."},{"reviewId":"bb21ad25-bf90-4731-9c9d-5849f71b4d8c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The manager was great to work with. She made it a very easy move for me and my Aunt. She was very understanding. The place very clean and safe.","source":null,"submissionTime":"2016-10-15T16:19:00","userName":"Roxanne S."},{"reviewId":"f8ce4d25-e46a-465e-a429-61e65be77fc2","range":0,"rating":5,"reply":null,"replyTime":null,"review":"We decided to move from Indiana to Georgia. We made it however our family pictures and personal belongings were left behind in Kentucky in Extra Storage Space. We trusted our belongs in Kentucky for seven months. When we were able we went to get our stuff. The amazing thing was our things were just as we left them, no I mean no moister, spiders, bugs and no damage. We really didn't know what to expect because in those seven months was the worst winter for the States. Snow, frost and ice for most of the States. We can truly say, trust we will already have for Extra Storage Space.","source":null,"submissionTime":"2014-04-05T06:08:45","userName":"Marcie"},{"reviewId":"0783fecc-e979-4ab5-9b6a-5ab493d0aaa2","range":0,"rating":5,"reply":null,"replyTime":null,"review":"As a local realtor when my daughter moved back to town, we needed temporary storage because her house sold so fast. Karen was awesome to work with, very professional and helpful! I will recommend this facility and company to my clients!","source":null,"submissionTime":"2013-11-19T10:08:02","userName":"Luly"},{"reviewId":"6a16ab91-0854-4fb0-863f-6736a10fb5c8","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This facility has a small very efficient office. The employees are very nice, down to earth and efficient. They contact you promptly once you make a reservation online. They go over everything with you with much patience. No pushy or rushing attitude. They have a family feel. They actually roam the grounds to spot check for any tampering of the locks themselves. The units are climate controlled and very very clean. The rates are competitive with other storage companies that do NOT have any of their features","source":null,"submissionTime":"2013-10-22T19:43:27","userName":"Nancy"},{"reviewId":"d458118a-2e2e-4e4a-95ea-1ed44da13be2","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The facility is always clean and secure. The rates are competitive and the staff is very helpful.","source":null,"submissionTime":"2012-11-15T03:16:36","userName":"Sheila7524"},{"reviewId":"69cf920a-e063-42b5-ac32-2562a539ecc6","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The facility is spotless and secure. The Management Team is always friendly, helpful, courteous and does what it takes to get things done. I will definitely utilize them in the future if the need arises.","source":null,"submissionTime":"2012-08-28T07:33:52","userName":"Herb52"},{"reviewId":"e55a8285-f05a-43fd-8ac1-651aac7d44f1","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Everything about this facility is great, the staff, the location, the cleanliness. When you want to feel your possessions are safe and well taken care of, this is the place to bring them. I would recommend this place to anyone seeking storage needs.","source":null,"submissionTime":"2012-08-15T07:36:46","userName":"Mom"},{"reviewId":"2357fe41-3ea6-46f0-b1ca-13cca7d756a4","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Great customer service if you have any issues they will quickly resolve them Very clean facility very nice employees","source":null,"submissionTime":"2012-07-30T18:11:12","userName":"nee"},{"reviewId":"65c8ad5f-3605-47e2-9933-c4ef37d9ab6f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I rented from them at the last minute and not only did they find a great space for me, but they were super nice and made the process really easy. The move in special was awesome as well! I feel confident that all of my belongings are safe and the climate controlled area is SUPER CLEAN!","source":null,"submissionTime":"2012-02-13T18:48:42","userName":"morena422"},{"reviewId":"477c046d-2442-4d9d-9c97-69b2be4a3367","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I took over a storage unit from a co-worker in 2010 - dark, deep, and hard to manage with the items stored. Not to mention, no climate control. It was to the point I kept my most-needed items in my van so I didn't have to go there. Started shopping around and found Extra Space. The facility is close by, climate controlled, extremely clean. Wnen setting up my unit, they showed me a deep space then a long and narrow space - loved the option and rented the long and narrow. It works so much better for my needs! Thanks to the team at Bardstown Road for all they do to make their storage facility great!","source":null,"submissionTime":"2011-11-09T15:55:42","userName":"ewl030859"},{"reviewId":"088741cd-9bb1-46e7-8179-968b431343f3","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Great Facilitly. Never had a issues... Very Clean.","source":null,"submissionTime":"2011-10-08T04:23:33","userName":"DT"},{"reviewId":"009e4286-eecb-439d-8fe3-91be4636c9da","range":0,"rating":5,"reply":null,"replyTime":null,"review":"We used this facility 5 years ago and were very happy with how clean and safe it was. That is why we are back using it again for a longer period of time also in the climate control area. We have two units side by side and were happy with the location.","source":null,"submissionTime":"2011-10-07T17:29:15","userName":"M&M t."},{"reviewId":"815c6f73-9b1c-43b5-9ff3-7da68bb4c889","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I am very pleased with this facility. Every time I have visited I find the grounds and the buildings in pristine condition. I currently lease a climate controlled area and I have never had any problems with my belongings. The area is always well lit and clean. I feel safe when I have to come alone and the the security is great. The individuals that work for your organization are kind and professional. I would highly recommend your storage facility.","source":null,"submissionTime":"2011-10-06T14:07:57","userName":"EJ56"},{"reviewId":"9db833d7-3f94-4b86-a28e-2a7197549ba4","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I have had this unit for several years and have been pleased with everything. I love the climate control feature because I know that my things are the same as when I put them in. People who do not use climate control units have a bad smell to thier things after years of storage. Thank you Karen, I am thankful for your help. Bingo","source":null,"submissionTime":"2011-10-06T12:09:57","userName":"Bingo 4."},{"reviewId":"76207c27-9d6e-4c89-b68f-be8fa33d77a6","range":0,"rating":5,"reply":null,"replyTime":null,"review":"The location and ease of access to the facility is excellent and yet there is a definite sense of security at the location. The complex always appears to be clean and well attended to by the staff. Karen and her staff are excellent as well as always courteous and helpful. I appreciate a good and safe place to keep my personal belongings stored safely and feel comfortable going to the site at any time I need to stop. Thanks for a job well done.","source":null,"submissionTime":"2011-10-05T11:59:40","userName":"JRdad"}]},"errors":null},"startingAt":{"correlationId":"3bfbb81e-51f9-4417-a33d-36a4dbeb7e4e","data":{"error":null,"startingAt":{"large":241,"medium":59,"parking":0,"small":21,"starting":21}},"errors":null},"unitClasses":{"correlationId":"c8ef633f-6c80-4280-8a5c-f21a4179869a","data":{"count":30,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2582","salesforceId":"2582_343","storeId":"9bd48dea-929b-4644-b591-3b1ba838db6a","uid":"2582_343","unitClassId":"45fb2edc-dd61-4844-b10a-0be6318689f8","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":5,"showAvailable":true,"showFirstCome":false,"showLimited":false,"showLimitedBanner":false,"showOnline":true,"showPromotion":true,"showRapidRental":true,"showReserve":true,"total":0},"dimensions":{"depth":15,"display":"10' x 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