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We're thrilled that our office team is always nice and helpful.","replyTime":"2026-10-26T13:26:00","review":"I’ve spoken to the office several times and they are always super nice and helpful","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"Stan &."},{"reviewId":"9fc1cd8b-eb32-42fd-8ecb-3a71041b35b9","range":0,"rating":4,"reply":"Thank you for sharing your experience with Extra Space Storage, Janet. We're glad our team was able to assist you and that you found our space and lot clean. We appreciate your feedback and are pleased to hear you are satisfied overall.","replyTime":"2026-10-17T14:19:00","review":"Didn't like the fact that the gate doesn't operate correctly. That should be fixed, as we were told it just had happened (the broken gate), but you can clearly see it has been a while. The lady in charge did apply a discount to our first month. The space was clean, the lot is clean. We are satisfied, though. No biggie!","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Janet H."},{"reviewId":"0503b6a5-fb89-4a4d-8477-ed1e9342b25c","range":0,"rating":1,"reply":"We're truly sorry about the loss of your tools and your experience with us, Douglas. Please contact us at 888-STORAGE so we can look into this further.","replyTime":"2026-10-03T12:56:00","review":"Don’t.  I rented space for a cargo trailer.  The very first day my trailer was broken into.  Other units were broken into.\nThe walk in gate had been broken for weeks.   Extra space refused any and all responsibility for the thief.  Management refused to compensate anyone who incurred a loss.  Myself, I lost thousands of dollars of tools I needed to work.  The manager refused to take phone calls.\nZero accountability.  Rent someplace other that respects you and and your property.  Not extra space.\n\nUPDATE.  I received a call about my review of extra space.  Manager (?) stated he was not going to to anything to reimburse anyone for there losses even though it was their failed “walk thru” See photo, gate had been broken for several weeks.  I also found out the security cameras, in this area were off-line.  Making it look suspicious?\n\nThe next step will be to the CEO, to find out what he thinks about how he feels about the security failures and es disregard for its customers.     This weekend I will reach out to Joe Margolis CEO.\nStay tuned.","source":"Google","submissionTime":"2026-10-15T00:00:00","userName":"Douglas E."},{"reviewId":"3c39a605-35fb-445a-8190-7f5bf5578e57","range":0,"rating":5,"reply":"Thank you, Tim, for sharing your experience with Extra Space Storage. We're glad to hear that everything went smoothly and that your visit was quick and easy. We appreciate your support!","replyTime":"2026-10-12T18:09:00","review":"I called ahead. They were waiting for me. Everything went smooth and flawless quick and easy overall excellent experience.","source":"Google","submissionTime":"2026-10-12T00:00:00","userName":"Tim M."},{"reviewId":"3c12a7c1-58ff-4b15-b766-bf8db7901b9c","range":0,"rating":5,"reply":"Thank you, Jenell, for sharing your experience with Extra Space Storage. We are glad to hear that our manager provided great service, and we appreciate your support.","replyTime":"2026-10-08T17:34:00","review":"I have had a WONDERFUL experience with the manager","source":"Google","submissionTime":"2026-10-08T00:00:00","userName":"Jenell M."},{"reviewId":"f3500cc5-927e-4136-8c59-56e30ca50a01","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback, Alexis. We’re delighted to know that all your needs were taken care of and your questions were answered.","replyTime":"2026-10-01T09:53:00","review":"Left me with no questions left, and all my needs taken care of!","source":"Google","submissionTime":"2026-09-30T00:00:00","userName":"Alexis S."},{"reviewId":"a7ee1118-629d-4647-acbf-7c42109f5366","range":0,"rating":5,"reply":"We're glad to hear you appreciate our friendly staff, safe units, and great prices, Meagan!","replyTime":"2026-09-28T14:19:00","review":"This place is amazing. Super friendly staff! Always makes sure the units are good & safe. Great prices as well! Come here for your storage needs!","source":"Google","submissionTime":"2026-09-28T00:00:00","userName":"Meagan I."},{"reviewId":"a9b415f1-9a24-4937-a9e1-569fcc2d789e","range":0,"rating":3,"reply":"Thank you, Megan, for sharing your feedback. We strive to provide transparent and competitive service, so please feel free to reach out to us at 888-STORAGE so that we can assist you with your account.","replyTime":"2026-09-27T09:28:00","review":"My price was one thing then it goes up double a few months later. They didn't even bother telling me before they did it. They are still a little cheaper than Public Storage.","source":"Google","submissionTime":"2026-09-27T00:00:00","userName":"Megan W."},{"reviewId":"c7368a5b-001b-4050-aa8b-866799ff5730","range":0,"rating":5,"reply":"Thank you, Larry, for sharing your experience with Extra Space Storage. We are glad our team made the process of renting an RV storage space so easy for you. We appreciate your feedback!","replyTime":"2026-09-27T11:51:00","review":"The staff was extremely helpful and made renting a place for my RV very easy. Thank you.","source":"Google","submissionTime":"2026-09-26T00:00:00","userName":"larry b."},{"reviewId":"f501206c-edfb-4c55-8760-45fdbe7e6081","range":0,"rating":5,"reply":"We're so glad to hear that you found accessing your unit very easy and quick! It's wonderful to know that Lacey provided you with helpful assistance. We'll be sure to share your kind words with Lacey and the rest of our team at Extra Space Storage. Thank you for your review Lil Tony!","replyTime":"2026-09-12T11:41:00","review":"Very easy and quick to access. Lacey was very helpful!","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Lil T."},{"reviewId":"3446dd6f-065c-4f5b-a305-6043fb20b4bd","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that you received good service at Extra Space Storage. Thank you for sharing your experience with us!","replyTime":"2026-02-13T12:18:00","review":"Good service ver nice respect an peaceful very helpful as well","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"Antwan T."},{"reviewId":"5c9ec965-eb70-4601-b0f4-ed298fdcc472","range":0,"rating":1,"reply":"Hi Jeremy, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.\n","replyTime":"2023-04-05T08:22:00","review":"Storage units are typical— pricing model is a bit of a bait and switch. Rates increase regularly.\n\nUpdate: finally moved elsewhere— half the price, better security, cleaner.","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Jeremy E."},{"reviewId":"a05ad2dc-0baa-46a5-a1b0-8e80c2608603","range":0,"rating":5,"reply":"We are pleased to hear your experience was great, kenneth hunter. Extra Space Storage values your feedback and looks forward to serving you again.","replyTime":"2026-07-27T09:11:00","review":"Great","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"kenneth h."},{"reviewId":"0ba06924-285d-4ba3-a747-e13737d1ecb5","range":0,"rating":5,"reply":"Thanks for sharing, Jeremiah! We're pleased Lacey could assist during a difficult time. Your recommendation means a lot to us.","replyTime":"2026-08-18T14:19:00","review":"Lacey was very helpful and understanding when it came to me being late on my payments. I was having trouble with bills and she worked with me. I'd recommend extra space to anyone","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"Jeremiah J."},{"reviewId":"4762c9b0-f24b-443c-bad7-449e2058960d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Brody! We're glad Lacey made your setup quick and seamless. We'll be sure to share your kind words with her!","replyTime":"2026-08-14T08:31:00","review":"Lacey was super great to work with! Friendly attitude, and overall quick to get me set up and started! Lovely environment of this place!","source":"Google","submissionTime":"2026-08-14T00:00:00","userName":"Brody B."},{"reviewId":"08f4e702-8930-4d54-8e70-1f928fa59cb5","range":0,"rating":5,"reply":"Thank you for sharing your experience, Abigail! We're glad the process was easy and our team helped you find the right location and pricing quickly.","replyTime":"2026-08-13T15:26:00","review":"Easy process. Customer service was very helpful in finding an appropriate location and pricing was upfront. Completed most of the process over the phone and it only took a few minutes in person to finalize.","source":"Google","submissionTime":"2026-08-13T00:00:00","userName":"Abigail F."},{"reviewId":"af2849c1-d315-4848-9710-8719bbbb9502","range":0,"rating":5,"reply":"Thank you immensely for recognizing Lacy! We're glad her helpfulness made a difference in your experience, Claudia.","replyTime":"2026-08-12T12:18:00","review":"Lacy was super sweet and understanding super helpful staff member!","source":"Google","submissionTime":"2026-08-12T00:00:00","userName":"Claudia L."},{"reviewId":"cffb2956-8b05-47b9-888b-652716593774","range":0,"rating":5,"reply":"Thank you, Tina! James and Lacey will be thrilled to hear this. We appreciate you sharing your experience with us.","replyTime":"2026-08-04T08:57:00","review":"James and Lacey was GREAT","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Tina R."},{"reviewId":"d3c9b019-7c8c-4a52-862a-d55989d0273f","range":0,"rating":4,"reply":"We are delighted to hear Chad provided great service. Clean, affordable space is what we aim for. Thanks, Damien!","replyTime":"2026-07-28T10:22:00","review":"Very happy with service from chad,space was clean and affordable.","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"Damien"},{"reviewId":"36e30bbf-4b94-43e1-b530-49fcd0213378","range":0,"rating":5,"reply":"We are glad to hear our team made a great impression, Debbie. Friendly and helpful service is what we strive for every day.","replyTime":"2026-07-27T13:48:00","review":"Great management,  very friendly and helpful!","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Debbie D."},{"reviewId":"8d2527a5-f1ca-465d-ada4-5893387fadb0","range":0,"rating":5,"reply":"We are grateful for your kind words, Terry. Friendly staff, fair pricing, and a convenient location — we're glad it all came together for you.","replyTime":"2026-07-27T17:28:00","review":"Friendly staff. I was satisfied with yhe price, service, location.","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Terry L."},{"reviewId":"f2c08634-f07b-4b34-a17e-9aef582c3f6a","range":0,"rating":5,"reply":"We're elated to hear about your amazing experience with Chad at Extra Space Storage. Thank you for your wonderful feedback, Antonio.","replyTime":"2026-07-27T17:30:00","review":"Amazing service, Chad goes above and beyond","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Antonio S."},{"reviewId":"9e0ee923-dfc5-4815-9143-368018778eff","range":0,"rating":5,"reply":"Thank you, Ivette! Chad's great service and our clean, reasonably priced units speak for themselves. We look forward to serving your storage needs.","replyTime":"2026-07-27T18:54:00","review":"I was shopping for a storage unit this place is clean and reasonable price. I spoke with Chad he provided great customer service!","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Ivette B."},{"reviewId":"837bb77d-d365-468b-813a-480f7f94c7b8","range":0,"rating":5,"reply":"We are overjoyed to hear about your experience! Brian's kindness and patience truly reflect our team's commitment. Glad it was quick and hassle-free, Victoria!","replyTime":"2026-07-13T07:48:00","review":"From my first call I received friendly help and all the information upfront. When I arrived at the storage facility, Brian was extremely kind, patient, and helpful with finishing up the process for my unit. No hassle, quick, and the unit was exactly what I was looking for.","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Victoria L."},{"reviewId":"d2d92caf-a4b0-4f05-a1dd-188a23e4581e","range":0,"rating":5,"reply":"We are honored to hear you found registration easy and our units affordable. Thanks, Clint!","replyTime":"2026-07-10T10:23:00","review":"Easy online registration and affordable units.","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Clint A."},{"reviewId":"62260047-53d6-492e-b346-8cc0e5faad9f","range":0,"rating":5,"reply":"We are glad to hear your experience was great, Tristin! We appreciate you choosing Extra Space Storage.","replyTime":"2026-06-23T11:30:00","review":"Great","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"Tristin H."},{"reviewId":"dce25b8f-5363-4309-a8eb-0f4f62c47ecc","range":0,"rating":5,"reply":"We are happy to hear your storage experience was clean and secure. That's exactly what we aim to provide. Thanks, Shelby!","replyTime":"2026-06-23T12:25:00","review":"Clean and secure!","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"Shelby R."},{"reviewId":"c765a848-6f96-418a-b569-39cc434ba2cd","range":0,"rating":4,"reply":"We are excited to hear the sign-up process was smooth and easy, Tonya! Thanks for recommending us.","replyTime":"2026-06-19T11:33:00","review":"Very nice and helpful the storage space was perfect smooth and easy to sign up and get access would highly recommend","source":"Google","submissionTime":"2026-06-19T00:00:00","userName":"Tonya T."},{"reviewId":"b16b5e1f-8dad-402b-8837-b98fbe4bdbeb","range":0,"rating":5,"reply":"We are absolutely thrilled to hear your experience was easy and thorough. Your 10/10 recommendation means a lot to us. Thank you, Makayla!","replyTime":"2026-06-16T14:43:00","review":"super easy experience, good prices and very thorough! 10/10 recommend","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Makayla J."},{"reviewId":"a6ff14db-6575-4294-8889-b61047988076","range":0,"rating":5,"reply":"¡Gracias por tu reseña, Zaily! Nuestro objetivo es brindar un excelente servicio y rapidez. ¡Agradecemos tus amables palabras!","replyTime":"2026-06-12T14:26:00","review":"Muy buena atención y con rapidez","source":"Google","submissionTime":"2026-06-12T00:00:00","userName":"Zaily S."},{"reviewId":"ec9ee5d8-9f34-4cef-a2b6-b71eb7e5374c","range":0,"rating":5,"reply":"Thanks for your review! We're glad to hear Justin and Tanner provided professional and courteous service.","replyTime":"2024-10-12T09:52:00","review":"Awesome experience and very professional,  courteous and the manager Lacey is fantastic!","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"ItsBlixer G."},{"reviewId":"2f8a0e4b-21ef-46b5-9ab7-9ef975c3736f","range":0,"rating":1,"reply":"Apologies for any inconvenience with security, water leaks, and pricing changes, Sondra. Please contact us at (502) 969-9986 to discuss your concerns.","replyTime":"2026-06-02T07:51:00","review":"I was pleased with my rental so much so, I ended up renting 3 units in total. Lacey in the office was amazing!\nI do not recommend renting from them for several reasons. Security is not good, my units were tampered with and the gates are left open too much. Water has leaked into a couple of my units. What has really bothered me is that a couple months of renting then my bill is going up, each unit they are charging me more and more each month. I was not made aware of the unit prices to change especially after just a couple months. I feel it is a scam to get you in at a lower price then raise it because they can and you have to pay it or get locked out. Nobody wants to move out just to move to another facility. They are wrong and this is bad business. I highly DO NOT RECOMMEND anyone getting storage units it is a scam to lure you in! Hope this saves the next person all this trouble...","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"Sondra B."},{"reviewId":"a5aaf5c9-bc42-41a4-9480-c17dbf1ec995","range":0,"rating":5,"reply":"We are privileged to hear about your quick, friendly experience! Thanks for choosing Extra Space Storage, Daja.","replyTime":"2026-05-28T09:02:00","review":"Very fast and friendly. Got me in quickly!","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Daja L."},{"reviewId":"184f7bb0-57f6-43a6-9d80-0a5def9afe58","range":0,"rating":5,"reply":"We genuinely admire your feedback, Zach! Your excellent service experience means everything to us.","replyTime":"2026-05-16T08:16:00","review":"Excellent service","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Zach R."},{"reviewId":"863ac99f-a139-4d03-995e-def79082aa8c","range":0,"rating":5,"reply":"We are pleased to hear our phone service was detailed and helpful! Your hassle-free experience means everything to us, Daniel.","replyTime":"2026-05-16T12:41:00","review":"Phone service was detailed, friendly and helpful! Renting my unit was hassle free and a pleasure","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"M M."},{"reviewId":"a59c8c1d-129d-486c-900b-aaf95bdb9822","range":0,"rating":5,"reply":"Thank you, Amber, for sharing your wonderful feedback about Lacey! We're thrilled she provided professional service for your storage needs.","replyTime":"2026-05-13T19:01:00","review":"Had a wonderful interaction with Lacey at the Preston location. Very professional & clear communication. Highly recommend to speak with her for any storage needs! Thank t\nYou Lacey for your assistance today!","source":"Google","submissionTime":"2026-05-13T00:00:00","userName":"Amber H."},{"reviewId":"5ee299ea-e8ad-4197-bc94-1cce4145a4f4","range":0,"rating":5,"reply":"We are grateful for your loyalty over 2 years! Your recommendation means everything to our team.","replyTime":"2026-05-06T13:46:00","review":"I have been using the space here for 2 years now and it has been wonderful.  They have worked with me through stuff and always were so polite and understanding! Would 10/10 recommend!!","source":"Google","submissionTime":"2026-05-06T00:00:00","userName":"Hipsterkitteh27 “."},{"reviewId":"a13a1b7b-8257-4c82-b66b-c694d196b8ef","range":0,"rating":5,"reply":"Thank you for your feedback, Sess. We’re glad to hear the team was helpful and able to assist with your needs.\n","replyTime":"2026-04-19T10:03:00","review":"Team Is So Awesome And No Problem Assisting Me With My Needs. Thanks Again Extra Storage. You Rock!!!","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Sess J."},{"reviewId":"eb5309d4-1a11-4ee3-b4f7-658027d378a0","range":0,"rating":5,"reply":"We are thrilled to hear about Staci's amazing help, Tamara! Her attentive and kind service truly reflects our commitment to caring for customers.","replyTime":"2026-04-17T14:48:00","review":"Staci was such amazing help! She’s very attentive and very kind!! She definitely cares about her customers!!","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"Tamara G."},{"reviewId":"a9ad89c3-6494-4297-b8f3-3201c3bd15fb","range":0,"rating":5,"reply":"Thank you for highlighting our excellent customer service, Jay! Your feedback means a lot to our team.","replyTime":"2026-04-15T14:18:00","review":"Customer service here is excellent!","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Jay W."},{"reviewId":"ec15c09b-a728-4fae-9d65-4e043f620a65","range":0,"rating":5,"reply":"Thank you, Katniss, for sharing your experience! So glad Lacey and Staci provided excellent service. We appreciate your recommendation!","replyTime":"2026-04-15T16:58:00","review":"Excellent customer service. Way cleaner that I expected for Preston Hwy. Lacey is very sweet. Staci was extremely helpful on the phone. All in all a 10 out of 10. This old lady definitely recommends!","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Katniss E."},{"reviewId":"458333fd-8749-44f0-8356-fc9e834c17cc","range":0,"rating":5,"reply":"We are glad to hear Lacy provided excellent service! Thanks for recommending us, Brittney. We'd welcome you back anytime.","replyTime":"2026-04-11T09:53:00","review":"Lacy was great helped me with with everything I needed. I would define recommend this place and use it again.","source":"Google","submissionTime":"2026-04-11T00:00:00","userName":"Brittney N."},{"reviewId":"d4d7c6b4-b4aa-4b66-a639-2ba82aaf20f0","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you love our facility and team, Craig! Lacey will be delighted to know she made such a positive impact.","replyTime":"2026-04-10T14:43:00","review":"Great place! Great staff! Lacey is awesome! The best storage place ever!","source":"Google","submissionTime":"2026-04-10T00:00:00","userName":"Craig G."},{"reviewId":"483f4a6c-f89b-4740-b4b2-955da76ac710","range":0,"rating":5,"reply":"Thank you for the excellent rating, Edvetta! Don't hesitate to reach out if you need anything!","replyTime":"2022-06-16T21:02:00","review":"I had unexpected expenses that put hardship on me and I fell behind on my payments. I thought I would loose all that I stored that I planned to start anew. I explained my situation and was able to work out a plan to catch up my payments and save all that I worked so hard for. I greatly appreciate them for understanding and for working things out with me. Thank you","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"Veta S."},{"reviewId":"531df929-9fc3-4cf8-a72a-6fa72b942589","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Leanna. We deeply cherish your kind words about Lacey's help and professionalism.","replyTime":"2026-04-07T14:44:00","review":"Using this location several times over the years has always been a good experience. Now it's even more of an exceptional experience due to the help, kindness and professionalism Lacey has given us.","source":"Google","submissionTime":"2026-04-07T00:00:00","userName":"Leanna G."},{"reviewId":"c4bf9b1b-1a24-441e-b21b-0aa78b2ab58d","range":0,"rating":5,"reply":"Thank you for sharing your feedback, Selwyn. We're glad our service was great and friendly, and our clean storage met your needs.","replyTime":"2026-04-05T12:31:00","review":"Service was great and friendly storage is clean","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"Selwyn D."},{"reviewId":"4683820a-f707-4814-b7cb-c811838ca87d","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Lacy and our staff! Thank you for sharing your feedback, Blake.","replyTime":"2026-03-30T08:55:00","review":"Lacy and staff was very kind and great to work with!","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Blake S."},{"reviewId":"e01a077b-3a11-4c98-b145-9c1bf60e94a6","range":0,"rating":5,"reply":"We are overjoyed to hear you found our team nice and helpful! Thank you for choosing Extra Space Storage, Sammyy.","replyTime":"2026-03-27T15:53:00","review":"Very nice and helpful people! ????","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Sammyy M."},{"reviewId":"c825b910-40b4-4132-ba7e-75fcec39a7cf","range":0,"rating":5,"reply":"Thank you for your feedback, Joshua. We’re glad our management team made you feel welcomed and valued like family.\n","replyTime":"2026-03-25T12:14:00","review":"The management is so understanding making you feel like family.","source":"Google","submissionTime":"2026-03-25T00:00:00","userName":"Joshua F."},{"reviewId":"e40ab385-5d9f-4987-84ca-0f87caa1ff8a","range":0,"rating":5,"reply":"Thank you for the fantastic review, Deb! We're thrilled that Lacey made renting your son's summer storage unit so easy and stress-free. Her warm, patient approach and expertise truly exemplify the service we strive to provide. We appreciate you recognizing her outstanding dedication and recommending Extra Space Storage!","replyTime":"2026-03-25T16:11:00","review":"?????????? Five-Star Review for Lacey at Extra Space Storage\nI had such a fantastic experience working with Lacey at Extra Space Storage. She made the entire process of renting a summer storage unit for my son unbelievably easy. From the moment I walked in, she was warm, patient, and incredibly knowledgeable. She walked me through every step, answered all my questions, and made sure we found the perfect unit for his needs.\n\nWhat really stood out was how genuinely she cared — she didn’t rush me, she explained everything clearly, and she made the whole thing feel simple and stress-free. In a world where great customer service can be hard to find, Lacey is a total standout.\n\nIf you need storage, go see her. She’s the reason I’ll be recommending Extra Space Storage to everyone.","source":"Google","submissionTime":"2026-03-25T00:00:00","userName":"Deb S."},{"reviewId":"23a285b3-6057-4efd-a3ea-11e8625db27c","range":0,"rating":5,"reply":"We are elated to hear about your good experience with Extra Space Storage Joshuay!","replyTime":"2026-03-24T16:32:00","review":"Good experience!","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"joshuay b."},{"reviewId":"809c2305-fcf7-49f4-b7cd-27cbea51c708","range":0,"rating":5,"reply":"Thank you for highlighting Lacey's fantastic listening skills and helpfulness. We're delighted she's providing excellent service!","replyTime":"2026-03-04T11:32:00","review":"Lacey is a fantastic listener and helps anyway she can. She’s the best!","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"gina W."},{"reviewId":"dcc65e00-eba0-45a3-9f7d-eb4e1ee916b8","range":0,"rating":5,"reply":"Thank you for your review, Brian! Providing renters with clean and accessible facilities is our top priority. We're glad we were able to meet your storage needs. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-02-03T09:46:00","review":"Excellent customer service experience.  Nice, clean facility and easily accessible units.","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Brian C."},{"reviewId":"590b305a-7d00-491f-b86b-d00ed6126ef7","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled you feel your belongings are safe and secure with us.","replyTime":"2026-02-19T16:47:00","review":"I had a great experience I knew for shure my things were safe and they have always been reliable","source":"Google","submissionTime":"2026-02-19T00:00:00","userName":"Ktbmg0520 K."},{"reviewId":"e488a085-cb09-4877-a6b2-4be0a5bd13b2","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with Lacey at Extra Space Storage.","replyTime":"2026-02-13T14:44:00","review":"Lacey is awesome. Wonderful to work with and goes above and beyond in everything she does!","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Will R."},{"reviewId":"1f37cd41-aad4-465e-a27a-273921fddd5e","range":0,"rating":5,"reply":"We're grateful for your kind words, Jeania. Thank you for sharing your experience with Lacey.","replyTime":"2026-02-13T14:48:00","review":"Lacey was just amazing and so understanding and so so caring in oir situation and we couldn't be more thankful for all of her hard work time and patience ???????? Thank you sweetie ??","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Jeania D."},{"reviewId":"18e9e343-3066-4f76-a38f-49b7a5253234","range":0,"rating":5,"reply":"We're happy to hear that you love Extra Space Storage, Cynthia! Thank you for your wonderful feedback. It's wonderful to know that everyone you've talked to has been friendly and very helpful - we truly value providing that kind of positive experience for our customers. We're delighted that you've had such a great experience with us, and it means so much to hear that you would come back if you ever need more storage space in the future. Thank you for taking the time to share your thoughts, and we hope you have a wonderful day as well!","replyTime":"2026-02-11T13:19:00","review":"I love Extra Space Storage!\nEveryone that I have  talked to there has always been  friendly and very helpful!\nIf I ever need more storage space I will be back!\nHave a Wonderful Day!","source":"Google","submissionTime":"2026-02-11T00:00:00","userName":"Cynthia K."},{"reviewId":"faa84df7-005b-4f97-b39d-c53313abdf78","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with our service. Thank you for considering us as your top choice.","replyTime":"2026-02-01T14:53:00","review":"Service was fast and friendly.  The lady who helped me I believe her name was Lacey was extremely helpful with all my questions.  I didn't end up renting a unit due to shopping around, but due to her service this place is most definitely top of the list.","source":"Google","submissionTime":"2026-02-01T00:00:00","userName":"Georgia C."},{"reviewId":"5dfed8f1-a579-401f-a9f5-bb821c7dd842","range":0,"rating":5,"reply":"Thank you immensely for the kind words about Lacey! We're glad she provided quick, helpful responses. We'll be here whenever you're ready.","replyTime":"2026-01-31T15:40:00","review":"The staff member,  Lacey,  was really kind and she was quick with her responses to questions I had. We decided against renting a unit because of personal reasons. If and when we do decide a unit is right for us I will definitely be using extra space storage.\nThank you for all of your help","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"Melissa N."},{"reviewId":"73b2f14e-9fa7-4209-9490-1539e2d82f62","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Lacey provided such awesome service! Thank you for recognizing her excellent work.","replyTime":"2026-02-01T09:27:00","review":"Lacey was absolutely awesome","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"Kai A."},{"reviewId":"b2d9e6d8-fb65-42a1-9f1c-d0be346ef2d2","range":0,"rating":5,"reply":"Hi Michael, thank you for your review! We're so happy to hear that your experience with T and the cleanliness of the facility have been positive! Feel free to reach out at any time at 888-storage.","replyTime":"2022-07-25T15:59:00","review":"Great service, they were great detailing all services offered, facility clean, would recommend to others","source":"Google","submissionTime":"2026-01-30T00:00:00","userName":"MICHAEL H."},{"reviewId":"75a7d746-f21c-4335-b5ea-025d3a2549e6","range":0,"rating":4,"reply":"We are delighted to hear about your positive experience with our respectful and patient customer service team.","replyTime":"2026-01-30T14:50:00","review":"Customer service is great. The lady was very respectful and patient","source":"Google","submissionTime":"2026-01-30T00:00:00","userName":"Derrick"},{"reviewId":"f27014bd-35c3-47dd-951f-1af6bbeabbc6","range":0,"rating":5,"reply":"Hi Asevorg, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions.","replyTime":"2022-10-04T11:54:00","review":"This is my second review of Extra Space Storage on Preston Highway. I have been with  them longer than I can remember! I have always been treated fairly, with courtesy and respect, and professionally. I don't remember a time I wasn't greeted well or when someone didn't go out of their way or above and beyond to accommodate my needs or help in some way or another! Still the same and I'm thankful!! Don't go anywhere being unrealistic, after all this is a business and there are policies. In my opinion they are the best of the best and I can't see being anywhere else!\nLACY!! Thank you soooo much for your patience, respect, and hard work in helping me resolve a very tangled issue which was born out of my confusion! I appreciate your attention and kindness.\nI get nothing but excellence from this location on Preston Highway, no matter what I call for!!","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Cala L."},{"reviewId":"709730a4-76f9-44d5-b8ad-ad78391b72a1","range":0,"rating":5,"reply":"Your feedback is incredibly valuable! Thanks for highlighting Lacy and Tanner's excellent service. We're thrilled you've found your storage home with us!","replyTime":"2026-01-09T09:18:00","review":"Shout out to Extra Space Storage on Preston Highway in Louisville!!\nI have been with them longer than I can remember and I have always been treated well, the property is well cared for and I wouldn't want to store my property anywhere else!\nI cannot thank Lacy and Tanner enough for the excellent customer service and care I have received and for always going the extra mile!!\nEveryone I have dealt with there, over the years has been awesome!\nI've received mail promo offers from other places, but why would I leave when I've been happy and very satisfied here for years!\nThanks so much guys ??!","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Anna G."},{"reviewId":"7aac43ca-688c-4b06-b17a-cfff27bc9fc5","range":0,"rating":5,"reply":"We deeply respect your recommendation! Thank you for recognizing our fast, friendly service and accommodation efforts.","replyTime":"2026-01-03T07:49:00","review":"Very fast and friendly service! Went above and beyond to accommodate my needs. I would highly recommend if you need storage solutions!","source":"Google","submissionTime":"2026-01-02T00:00:00","userName":"Sondra B."},{"reviewId":"94a60534-8f55-44bd-a36b-75c69435b3bd","range":0,"rating":5,"reply":"Nos alegra saber que nuestra ubicación le pareció excelente. Gracias por elegir Extra Space Storage.","replyTime":"2025-12-31T12:56:00","review":"Exelente lugar para el embellecimiento de nuestras féminas","source":"Google","submissionTime":"2025-12-31T00:00:00","userName":"Maykel a."},{"reviewId":"9ede5352-37d8-491c-af02-be8568a0226d","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience. We're glad Lacey resolved the misunderstanding and helped you.","replyTime":"2025-12-23T10:34:00","review":"Lacey helped get a misunderstanding resolved due to the previous property manger on site when I initially started renting a unit here","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"Brandon R."},{"reviewId":"ca2021ef-3409-47b1-bf03-2d9df49e3cf3","range":0,"rating":5,"reply":"We are delighted to hear Caitlyn provided such friendly and respectful service. Thank you for recognizing her excellent care.","replyTime":"2025-12-20T10:46:00","review":"Caitlyn was so friendly and respectful","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"Lori S."},{"reviewId":"c8245be1-f403-4a31-8ca7-56fb19998e58","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled Caitlin provided such helpful service.","replyTime":"2025-12-19T08:40:00","review":"Caitlin was so helpful!!","source":"Google","submissionTime":"2025-12-18T00:00:00","userName":"Glen W."},{"reviewId":"6ad53675-6076-46e6-a578-34c7494fb3a7","range":0,"rating":5,"reply":"Thank you for your review, Amber! We're grateful our team helped during this meaningful time of storing your family's belongings. It means so much to us to know that our staff has been amazing throughout this process. We understand how important it is to have a safe place for your grandparents' and your aunt's belongings while you and your mom take the time you need to go through everything together. Your kind words about how we care for both our customers' belongings and our customers themselves truly touch our hearts. We're honored that you would recommend us to others and are beyond grateful to have been able to support you during this meaningful time.","replyTime":"2025-12-17T16:42:00","review":"I needed some place to store all my grandparents, and aunts stuff just until I can get my mom over to go through it all. This company & All the staff has been nothing but amazing and wonderful! They are very nice and helpful. I am beyond grateful for a storage unit company that truly cares about not only the customers belongings but the customer itself! Don’t go anywhere else but here! You won’t regret it I promise","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Amber R."},{"reviewId":"c80ec590-d396-48af-b21e-9d78041ab416","range":0,"rating":5,"reply":"We are overjoyed to hear Lacey provided such helpful service! We'll share your kind words with her.","replyTime":"2025-12-16T12:59:00","review":"Lacey is the best and the most helpful!!","source":"Google","submissionTime":"2025-12-16T00:00:00","userName":"Alex D."},{"reviewId":"b7882894-0f9c-4e2a-a8b8-914b3a97c455","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled the facility met your expectations and Lacey provided excellent service.","replyTime":"2025-12-09T07:29:00","review":"Facility was Nice , taken care of , and office staff Lacey was very helpful and nice !","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"Robby S."},{"reviewId":"e1a7c3bc-aed5-4167-a251-7a78b16b8b3b","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled Lacey provided such excellent service.","replyTime":"2025-12-04T08:01:00","review":"Lacey the manager was very polite and respectful and took care of me fast.","source":"Google","submissionTime":"2025-12-03T00:00:00","userName":"Greta B."},{"reviewId":"5ec19aaf-3a8a-48c8-8c63-bb3e2c997b88","range":0,"rating":5,"reply":"We are utterly delighted to hear Caitlyn provided such helpful service! We appreciate you sharing this feedback.","replyTime":"2025-11-28T14:29:00","review":"Caitlyn was so helpful!!!","source":"Google","submissionTime":"2025-11-28T00:00:00","userName":"Cheryle P."},{"reviewId":"47d26ac1-35be-428e-ad21-175b9d74add9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled Caitlin provided helpful service and you enjoyed our clean property.","replyTime":"2025-11-28T15:25:00","review":"Caitlin was very helpful in assisting me today, wonderful property, very clean!!","source":"Google","submissionTime":"2025-11-28T00:00:00","userName":"Royann C."},{"reviewId":"c8790b02-ee48-4bb3-aed6-f19543ffa47c","range":0,"rating":5,"reply":"We are pleased to hear that you had a positive experience with our staff. Thank you for taking the time to leave a review!","replyTime":"2025-11-26T11:16:00","review":"The lady at the desk is cool.","source":"Google","submissionTime":"2025-11-26T00:00:00","userName":"Rebecca B."},{"reviewId":"94ac29a3-5cc3-412d-a37b-77177589d9c8","range":0,"rating":5,"reply":"We sincerely value your feedback about Lacey! Thrilled she provided excellent solutions and listened to your concerns.","replyTime":"2025-11-20T09:40:00","review":"New manager Lacey is there to help the customers. She listens to issues that I had about my unit and made sure she gave solutions to help me keep my unit. Definitely would recommend people because of her. Thanks Lacey","source":"Google","submissionTime":"2025-11-20T00:00:00","userName":"Tina"},{"reviewId":"b04f0a94-e4df-4516-a95f-8546c535c664","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jason.bowman1116. We are glad David was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-10-28T14:46:00","review":"Great customer service ??","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Jason.Bowman1116 B."},{"reviewId":"ed5bc42d-3df4-4e17-9168-1571b4bd1e03","range":0,"rating":5,"reply":"Thanks for being such a loyal customer for 6 years! We appreciate your trust and look forward to continuing to serve you well.","replyTime":"2025-10-31T13:07:00","review":"I love this place. Been a customer for 6 years now. They treat me good","source":"Google","submissionTime":"2025-10-29T00:00:00","userName":"Dorena B."},{"reviewId":"2424963f-6539-462d-8fb5-6cce3921b593","range":0,"rating":5,"reply":"We are glad to hear our easy signup process and clean, secure units made your experience smooth and efficient!","replyTime":"2025-10-31T13:09:00","review":"Extra storage made it easy to sign up pay online lock ready for me inside unit just show up show ID less than 5 minutes your off to your unit secure and clean Great stuff Keep it up\nRené","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Ray L."},{"reviewId":"6acbfba5-adff-4a29-b53b-4e8714784316","range":0,"rating":5,"reply":"We are thrilled to hear you think we're the best in town! Thanks for being a loyal customer and appreciating our team.","replyTime":"2025-10-14T10:42:00","review":"The Best place in town. This is my second time renting here and ever had a complaint. Guys at the office are the best also.","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"Crupira R."},{"reviewId":"001b6b7a-4e1c-4887-ba81-50a5997e2c59","range":0,"rating":5,"reply":"We are thrilled to hear you think we're the best in town! Thanks for being a loyal customer and appreciating our team.","replyTime":"2025-10-14T10:42:00","review":"The Best place in town. This is my second time renting here and ever had a complaint. Guys at the office are the best also.","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"Mariela R."},{"reviewId":"3ee7e74d-d5ea-4dfa-8afb-584b42a3c231","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with our representatives at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2024-12-09T11:26:00","review":"Moving to Louisville from Texas and both representatives I spoke were extremely helpful in getting my unit set up and explaining all the fees. Thankful for them making the crazy process of moving a little easier.","source":"Google","submissionTime":"2025-10-10T00:00:00","userName":"Jessie H."},{"reviewId":"d7c40c39-7c71-45e6-b9fb-b002ebab7895","range":0,"rating":5,"reply":"We deeply cherish your feedback! So glad we could help during your stressful time.","replyTime":"2025-09-25T07:22:00","review":"Very helpful during stressful time","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Ivonne L."},{"reviewId":"9561cd88-0b5d-4e56-a6c2-9d8dc217036a","range":0,"rating":5,"reply":"We are glad to hear that our staff was able to assist you and that you would recommend us to others. Thank you for sharing your positive experience with Extra Space Storage.","replyTime":"2024-11-17T08:35:00","review":"Staff are always willing to help in resolving any issues that come up, I would recommend to others that this is a great place to store your personal items.  The staff there is so welcoming and considerate thanks for being the best part of extra space storage","source":"Google","submissionTime":"2025-09-19T00:00:00","userName":"Patrica P."},{"reviewId":"d1d5f29a-9bfc-46b4-9a7d-f0c8f1055155","range":0,"rating":5,"reply":"We are overjoyed to hear our staff are amazing! Thanks for recognizing their dedication to going above and beyond.","replyTime":"2025-09-16T10:50:00","review":"The staff are AMAZING!!! They go above and beyond for all their customers.","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"Alex D."},{"reviewId":"bed32009-c393-4086-abd6-92d61205134f","range":0,"rating":5,"reply":"We are pleased to hear about your great experience! Will Reynolds and our team appreciate your kind words.","replyTime":"2025-08-29T09:17:00","review":"Great customer service!!! Thank you Will Reynolds","source":"Google","submissionTime":"2025-08-28T00:00:00","userName":"Riccole B."},{"reviewId":"f4bc4bd4-4bd8-46ab-9373-0c7efb0d1776","range":0,"rating":1,"reply":"We sincerely apologize for the break-in incident and the subsequent poor handling of your situation. We understand how frustrating and disappointing this experience must have been for you. Please contact us directly at (502) 969-9986 so we can address your concerns, resolve the refund issue, and improve our communication. We want to make this right and ensure that all your questions are answered. Your feedback is important to us, and we are committed to providing better service to our customers.","replyTime":"2025-08-29T09:18:00","review":"Stored a camper at this location from Mid June '25-Mid August '25.    Camper was broken into while parked there.  This one star is not so much in regards to the break-in (which should cause you to pause when considering this location) but more a reflection of how bad the manager has managed the situation after the fact.\n\nAfter making them aware of the break-in, I inquired about video evidence or anything that could have been done differently to stop the break-in.  The manager on site promised to inquire and give me a call back to let me know.\n\nNot only have they not given me a call back, they cancelled my reservation without my permission (over the weekend during a camping trip).  This forced me to scramble to find a new location.  Furthermore, no refund was offered for either the prorated month that was not used nor for any ofthe time while the camper was in this location.\n\nI would highly not recommend for any of your storage needs as their customer service is lacking.","source":"Google","submissionTime":"2025-08-28T00:00:00","userName":"Mark F."},{"reviewId":"02d3ffe7-7b3c-4741-89fd-689a85455afb","range":0,"rating":5,"reply":"We are happy to hear Will provided professional and dedicated service. Thanks for recognizing his excellent help!","replyTime":"2025-08-23T14:56:00","review":"Will Reynolds.I just want to thank you for your time and help. You're Very professional and dedicated. thanks","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"Jose H."},{"reviewId":"3a298afc-1d7c-422e-bc0b-b5ead72c8e4e","range":0,"rating":5,"reply":"We're ecstatic to hear that Tanner provided you with excellent service! Thank you for sharing your experience with us, Sammi!","replyTime":"2025-08-21T10:05:00","review":"Tanner is totes the best! He helped me with everything I needed and made sure that I felt comfortable with the whole process!  Plus he is kinda hot! ??","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Sammi P."},{"reviewId":"bf8f3ecf-cd88-4181-8962-d59f7ac28811","range":0,"rating":5,"reply":"We are glad to hear we were helpful! Thanks for choosing Extra Space Storage.","replyTime":"2025-08-16T15:59:00","review":"Very helpful","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Janet L."},{"reviewId":"d105d132-5991-4478-b957-b0d4c7684b27","range":0,"rating":5,"reply":"We are overjoyed to hear Will was incredible helping you get a unit! Thanks for recommending us.","replyTime":"2025-08-16T15:58:00","review":"will was incredible and helped me get a unit. definitely recommending to someone","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"patrick s."},{"reviewId":"a933d918-2c45-42d3-b622-2d7018ab6e5a","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2025-08-08T11:07:00","review":"Happy wit them yes","source":"Google","submissionTime":"2025-08-08T00:00:00","userName":"Stacy S."},{"reviewId":"9405820d-f315-44b4-8b95-d9cffb5982b1","range":0,"rating":5,"reply":"Your positive experience with Will means everything! So glad we could help with your storage needs and support you.","replyTime":"2025-08-01T09:09:00","review":"Will is such a great person to deal with when it comes to my storage needs. He’s always been helpful. Ontop of that extra space seems like they want to help you. They don’t wanna see you loose your stuff over being late. I would choose them any day if i were you. Wanna the best places around.","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Austin W."},{"reviewId":"d3d4a0b1-9ac5-4d88-bbbc-44c416177316","range":0,"rating":5,"reply":"We appreciate you taking the time to leave a rating, Tim! We are grateful to have you as a customer!","replyTime":"2022-09-30T10:11:00","review":"Friendly and helpful staff.  I wanted to change units and I was taken care of promptly. Pearl was very helpful getting me get into the unit I desperately needed and was truly a pleasant person to work with! They treat their customers right.","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Tim L."},{"reviewId":"f8fbd7bc-fb00-4d7e-9874-7061f980b5d0","range":0,"rating":5,"reply":"(Translated by Google) Thank you so much for sharing your experience with Will at Extra Space Storage. We greatly appreciate your feedback.\n\n(Original)\nMuchas gracias por compartir su experiencia con Will en Extra Space Storage. Agradecemos enormemente sus comentarios.","replyTime":"2025-07-09T13:01:00","review":"Will nos ayudó mucho  con los pasos a seguir para poder obtener un storage fue muy amable en todo momento.","source":"Google","submissionTime":"2025-07-08T00:00:00","userName":"Anita M."},{"reviewId":"bffe7256-7c44-4489-8a9c-c4329d34b88c","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that Will provided friendly and helpful service.","replyTime":"2025-07-09T13:02:00","review":"I have Will atend me so ni Ely he is so friendly and help me on all steps I need to do  thank you so much","source":"Google","submissionTime":"2025-07-08T00:00:00","userName":"Isela V."},{"reviewId":"3f75ec4d-25a0-4d71-8d9d-e149eed184d8","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Nate! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-03T10:08:00","review":"Thankyou! Nate you been fantastic very pleased your company is very nice ?? very satisfied","source":"Google","submissionTime":"2025-07-03T00:00:00","userName":"owens d."},{"reviewId":"4c774d8c-e465-4f72-8c66-11ef688ab2fd","range":0,"rating":5,"reply":"We are delighted to hear Tanner did a great job! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-30T08:51:00","review":"Tanner did a great job","source":"Google","submissionTime":"2025-06-30T00:00:00","userName":"Deborah C."},{"reviewId":"e645d7a6-9cb8-4d74-ad39-18535a337f97","range":0,"rating":5,"reply":"We are delighted to hear Justin made your experience seamless! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-21T13:03:00","review":"Justin was a pleasure to work with and he made it a seamless experience.","source":"Google","submissionTime":"2025-06-21T00:00:00","userName":"Jessica M."},{"reviewId":"57dd46be-b77e-44d1-b25d-299b90a307b2","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with our staff! So grateful our manager could help when you needed that extra day.","replyTime":"2025-06-13T10:51:00","review":"Great staff, I almost lost my things but the manager was so nice enough to give me a extra day to pay it I'm so grateful and thankful 5 stars for great service","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Dequajahnae T."},{"reviewId":"fbde3243-2a14-4fbe-87fa-9a7138e27e9e","range":0,"rating":5,"reply":"Hi Pamela, thanks so much for your review! We are thrilled to hear your experience has been good so far. Give us a call at (502) 969-9986 or stop by the office if you need anything!","replyTime":"2021-09-28T13:19:00","review":"So far so good!!!!","source":"Google","submissionTime":"2025-06-09T00:00:00","userName":"Pamela S."},{"reviewId":"b677170e-4a45-4f8b-9eb3-9d9591a5a2f4","range":0,"rating":5,"reply":"We are delighted to hear about Tanner's exceptional service. His dedication to showing you the unit and explaining everything thoroughly exemplifies our commitment to customer care.","replyTime":"2025-05-27T07:09:00","review":"Tanner helped me with renting my unit and even took me to the uint and showed me how everything worked. Great place to rent a uint and great employee. Big shout out to Tanner who went above and beyond to help me today THANKS","source":"Google","submissionTime":"2025-05-26T00:00:00","userName":"Stacey W."},{"reviewId":"d13ac99e-4d1b-4d45-9a77-d05e339b2077","range":0,"rating":5,"reply":"Thank you for sharing! We deeply cherish your positive feedback.","replyTime":"2025-05-16T08:51:00","review":"The gentleman working there is amazing. Very responsible prices. Extremely clean and welcoming.","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"T F."},{"reviewId":"e636a20f-9bfa-40d4-b1fd-d9d7022d15de","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us, James Wheeler.","replyTime":"2025-05-16T08:45:00","review":"Justin went above to make sure that I was taking care of","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"James W."},{"reviewId":"073fec50-5d2c-4c50-b628-f54c078da819","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We deeply cherish your positive experience with us.","replyTime":"2025-05-02T07:31:00","review":"Very proffesional and personable. Explained everything and made it simple!","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Shawn C."},{"reviewId":"019efc83-2db1-4582-bec7-6277226a8e23","range":0,"rating":5,"reply":"We're delighted to hear about your excellent service experience at Extra Space Storage. Thank you for sharing your feedback with us.","replyTime":"2025-04-17T08:27:00","review":"Excellent service","source":"Google","submissionTime":"2025-04-16T00:00:00","userName":"Vickie T."},{"reviewId":"2dda9728-0187-4c68-ade3-3dca77b7841d","range":0,"rating":5,"reply":"Thank you for your review. Fast and quick service is what we aim for!","replyTime":"2025-04-12T09:09:00","review":"Individual found what I was looking for in short order. Fast and quick service!","source":"Google","submissionTime":"2025-04-11T00:00:00","userName":"donald g."},{"reviewId":"a418217e-a152-4694-85b2-70dd407529e5","range":0,"rating":5,"reply":"We deeply cherish your kind words and are thrilled to hear about your positive experience with our staff at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2024-12-05T07:33:00","review":"The staff at this location is so wonderful as people. N has been a great help. I appreciate it. Thank you","source":"Google","submissionTime":"2025-04-05T00:00:00","userName":"Mena L."},{"reviewId":"dd6f7363-9e74-47ca-bb8b-57a412e023b5","range":0,"rating":5,"reply":"We are honored to have provided you with a great experience at our location. Thank you for your feedback.","replyTime":"2025-04-05T10:14:00","review":"It was so great how friendly and professional Justin was with me and my family, and how he also did his best with none English speakers at this location.","source":"Google","submissionTime":"2025-04-05T00:00:00","userName":"Orlys G."},{"reviewId":"6f181194-fd01-46e2-bacf-5ee775611e67","range":0,"rating":5,"reply":"Thank you for sharing your experience, David. We are thrilled to hear that Justin was able to assist you effectively with your parking spot.","replyTime":"2025-04-01T11:31:00","review":"Justin was very nice and polite helped me get into my parking spot with no problem","source":"Google","submissionTime":"2025-04-01T00:00:00","userName":"David S."},{"reviewId":"ff18cffe-863f-4b58-83f7-13555a5f3fc0","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.","replyTime":"2025-03-14T08:43:00","review":"Very smooth process, online and in person employees are TopNotch!!!","source":"Google","submissionTime":"2025-03-14T00:00:00","userName":"Enrique B."},{"reviewId":"9812fc95-307e-4692-8724-6894714698ba","range":0,"rating":5,"reply":"We are delighted to hear that you found our prices great and enjoyed your experience with our company. Thank you for your positive feedback!","replyTime":"2025-03-09T09:06:00","review":"Great prices & great company !","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Amber"},{"reviewId":"518f17cd-a696-409d-84b8-6f3207d2eba2","range":0,"rating":5,"reply":"We're overjoyed to hear you had a great experience with us, James! Thank you for your positive feedback.","replyTime":"2025-03-03T11:36:00","review":"Great rates and great customer service, Justin was plenty help","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"James B."},{"reviewId":"d0a9f354-512f-42ca-ba00-c73f8fc038da","range":0,"rating":5,"reply":"We're thrilled to hear you had a great experience with our customer service and pricing. Thank you for the positive feedback!","replyTime":"2025-03-03T14:17:00","review":"They have good customer service prices aren’t bad either, and Mr. Justin Hodge was awesome","source":"Google","submissionTime":"2025-03-03T00:00:00","userName":"Shanna W."},{"reviewId":"1a8c669c-9c6b-4332-8191-e15eae552f1c","range":0,"rating":5,"reply":"We are glad to hear that you had a quick and easy set up experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2025-02-17T13:09:00","review":"Quick and easy set up! The gentleman who helped me showed me the spot I would be renting and got my access all set up. He was very helpful and the whole thing took 10 minutes tops. Nice job.","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"Caroline P."},{"reviewId":"a6c5195b-fa7c-4ed9-bfb3-e8f159886890","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for sharing your experience with us.","replyTime":"2025-02-08T10:26:00","review":"Awesome customer service.....","source":"Google","submissionTime":"2025-02-08T00:00:00","userName":"chris k."},{"reviewId":"814b8877-2302-40c8-8b3c-1ea26eca092d","range":0,"rating":5,"reply":"We're delighted to hear that Justin provided great service. Thank you for sharing your experience with us!","replyTime":"2025-02-01T13:54:00","review":"Justin was great and I’m very happy with my experience so far.","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Jake S."},{"reviewId":"4fd85d7d-96c3-415c-83cd-5752a4b69fb4","range":0,"rating":5,"reply":"We are privileged to have Tanner and Justin on our team. Thank you for sharing your positive experience with us, Zach Irle!","replyTime":"2025-02-01T15:53:00","review":"Both Tanner and Justin will go above and beyond for you! Excellent customer service and they were both a pleasure to work with.","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Zach I."},{"reviewId":"ac977db8-9280-4d24-abea-197ff26d71b6","range":0,"rating":5,"reply":"Nos complace saber que tuvo una experiencia positiva en Extra Space Storage. Gracias por compartir sus comentarios.","replyTime":"2025-01-22T13:54:00","review":"Buena atención, y te explican todo correctamente","source":"Google","submissionTime":"2025-01-22T00:00:00","userName":"Yaniel M."},{"reviewId":"f94e30f6-ba59-489f-ac0e-66674cedca96","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are utterly delighted to hear about your experience with Justin and the convenient location. Thank you for sharing your thoughts.","replyTime":"2025-01-17T11:01:00","review":"Justin was friendly and informally…. As they’re in a great location, i took a little lunch break and there was more than a handful of places to choose from… I went to pen station??","source":"Google","submissionTime":"2025-01-17T00:00:00","userName":"Frank B."},{"reviewId":"955a1efb-9cb2-46f4-98a8-9135a9fa11bc","range":0,"rating":1,"reply":"Your feedback is very important to our team, Aaron. We're sorry to hear you had a negative experience. Our team works diligently to address pest control concerns promptly and we treat our facilities on a regular basis. Please give us a call at 888-STORAGE for further assistance with your concerns.","replyTime":"2025-01-13T10:26:00","review":"Very bad place won a unit off auction it was full of roaches and they refuse to work with me and they done posted it back online for sale before the deadline for me to clean it out","source":"Google","submissionTime":"2025-01-13T00:00:00","userName":"aaron b."},{"reviewId":"4b0d49dd-3a17-418b-8b1f-372926d48640","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're elated to hear about your great experience with our team. Thank you for recommending us!","replyTime":"2025-01-11T10:45:00","review":"Great folks , very friendly very helpful. 10/10 recommend.","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"gabrielle w."},{"reviewId":"f731ba3d-d26d-4b8a-8a71-8f67492f2438","range":0,"rating":5,"reply":"Your review is appreciated. We greatly appreciate your positive feedback and are glad to hear about your great experience at Extra Space Storage. Thank you for sharing!","replyTime":"2025-01-11T11:33:00","review":"I have had nothing but a great experience at extra space storage. Always greeted and taken care of quickly and efficiently.  Kudos to Justin. Thanks for all your help!","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"Lindsey A."},{"reviewId":"be7e9630-f009-4583-908a-439c18faf948","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with us.","replyTime":"2025-01-11T15:24:00","review":"Great customer service and great rates thanks Justin Hodge","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"Chad B."},{"reviewId":"8a9a3fd3-9f83-4ba9-b496-acd3abe45a29","range":0,"rating":5,"reply":"We are thrilled to hear about your best experience at Extra Space Storage. Thank you for taking the time to share your feedback.","replyTime":"2025-01-07T12:07:00","review":"the best experience","source":"Google","submissionTime":"2025-01-07T00:00:00","userName":"Luis M."},{"reviewId":"4db39d65-32b5-457e-94b3-390415ce917a","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Justin at Extra Space Storage. Thank you immensely for sharing your feedback!","replyTime":"2024-12-16T15:48:00","review":"awesome guys go see Justin on Preston highway made everything easy and explained everything in detail thanks justin","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"Angela W."},{"reviewId":"e875c72f-18bf-4b69-bdd1-be6227f87906","range":0,"rating":5,"reply":"Your positive experience is appreciated. Thank you for sharing your feedback with us!","replyTime":"2024-12-13T09:04:00","review":"Very nice gentleman. Helped me alot and was very pleasant! Thank u for making a stressful situation a positive experience.","source":"Google","submissionTime":"2024-12-13T00:00:00","userName":"Kristi D."},{"reviewId":"da2b61d6-50d2-4f90-a68a-0a4a1dcdf556","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We're glad to hear you had an easy process with us.","replyTime":"2024-12-12T08:03:00","review":"Love this place thank you so much such a easy process","source":"Google","submissionTime":"2024-12-12T00:00:00","userName":"Kenneth H."},{"reviewId":"a595daaf-c78d-467a-88d9-3c882c2eae90","range":0,"rating":5,"reply":"Hi Nicole, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us!\r\n","replyTime":"2024-12-11T16:19:00","review":"They were very, very nice.They helped me out so much.I'm on hard time right now and they made things right with me so that I could get things done that.I needed done.Thank you guys very much.I greatly appreciate you Merry Christmas.Enjoy the holidays","source":"Google","submissionTime":"2024-12-11T00:00:00","userName":"Nicole (."},{"reviewId":"2eb58eca-6758-4ae9-b52d-ee6fd66f802e","range":0,"rating":5,"reply":"Thank you for sharing your experience with Justin. We're delighted to hear that he went above and beyond to assist you.","replyTime":"2024-12-11T09:17:00","review":"Justin went above and beyond to help make sure I got into my car safely after I made an payment on my daughter account","source":"Google","submissionTime":"2024-12-10T00:00:00","userName":"Peter S."},{"reviewId":"f718cebb-426f-4e80-bf6f-8e1576dd2188","range":0,"rating":5,"reply":"We're glad to hear that everyone at this location has always been helpful, efficient, and polite.","replyTime":"2024-10-05T09:19:00","review":"Everyone at this location has always taken good care of me and my wife","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Herman W."},{"reviewId":"d0c0b3ed-c389-4165-96e5-a88b40c995e3","range":0,"rating":5,"reply":"Hi Carrie, thank you for your review. We're glad our team has been nothing but kind and helpful. We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-02-09T09:50:00","review":"12/9/24-I'm a long term customer, and I just can't say enough good things about the courtesy and kindness I consistently receive!\n??? Shout out to TANNER\nand all of his staff for being...\n??CUSTOMER SERVICE\nCHAMPS??\n\nThe entire staff at this location have been nothing but kind and helpful each time I've called, but today, Tanner pulled out all the stops! ??\nCustomer service goes a long way, and you were second to none!\nThanks so much.","source":"Google","submissionTime":"2024-12-09T00:00:00","userName":"Carrie S."},{"reviewId":"1221f551-22a2-48e3-b23e-fe89b9f29d22","range":0,"rating":5,"reply":"Thank you for your review. We are thrilled to hear about your positive experience with our staff and storage facilities. We appreciate your recommendation to family and friends.","replyTime":"2024-11-21T12:30:00","review":"The staffs are very helpful and very nice every time I ask question on the phone or in person. I would recommend this storage to my family and friends who is looking for a spacious storage for the right amount price.","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"Lomalinda S."},{"reviewId":"0f5cffcb-9710-46a2-8473-355ebf26a3ab","range":0,"rating":5,"reply":"Thank you for the excellent rating, Edward! We're happy Tanner was able to provide a smooth rental experience. We're here to help with anything else you might need at 888-storage!","replyTime":"2024-03-21T17:04:00","review":"Tanner is the man always get me together quick efficient and easily","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"Edward P."},{"reviewId":"3a9696b3-217d-4441-bcc7-916726db2fb8","range":0,"rating":5,"reply":"We're glad to hear you had an excellent experience with our customer service. Thank you for your feedback.","replyTime":"2024-11-20T06:59:00","review":"They have excellent customer service. They treat the customer right..","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"Nita T."},{"reviewId":"98ce08e9-130b-40ca-a1a9-fe7bc62062fa","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We're delighted to hear that Justin was able to assist you so effectively and that you found him to be nice and helpful. It's great to know that you appreciate the two-door design of the unit, as it allows for better organization of your belongings. We're also pleased that you found our pricing to be more affordable than you expected.","replyTime":"2024-11-21T09:44:00","review":"The guy Justin was absolutely awesome. He was so nice and helped us greatly. The unit was really nice and I like the fact it was 2 doors so we can organize our stuff better. Ty so much oh and it was way cheaper than  we thought it was.","source":"Google","submissionTime":"2024-11-20T00:00:00","userName":"Greg E."},{"reviewId":"015f5fa9-22be-45d3-a557-2b62a89d3cb2","range":0,"rating":5,"reply":"Thank you for leaving us a review, Mighty! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (502) 969-9986 if there's anything else you need from us.","replyTime":"2019-09-19T12:46:00","review":"good service","source":"Google","submissionTime":"2024-11-16T00:00:00","userName":"Mighty p."},{"reviewId":"72e57f53-4f53-4e87-a6fb-eb73ba21dc34","range":0,"rating":5,"reply":"Thank you for sharing your positive experience at Extra Space Storage! We appreciate your feedback.","replyTime":"2024-11-15T09:27:00","review":"This place is awesome! Nice, neat, great customer service!","source":"Google","submissionTime":"2024-11-15T00:00:00","userName":"Kelli"},{"reviewId":"b683c689-83fd-47bc-afeb-930b201a8f7d","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Alisha! Thank you for sharing your experience with us.","replyTime":"2024-11-15T13:04:00","review":"Loved how friendly and knowledgeable the young man working was can't wait to get a unit there!","source":"Google","submissionTime":"2024-11-15T00:00:00","userName":"Alisha W."},{"reviewId":"12d460f8-3c76-44a5-8c25-3338d010fb4b","range":0,"rating":5,"reply":"We are honored to have provided you with great service. Thank you for your feedback.","replyTime":"2024-11-08T10:05:00","review":"Great Service","source":"Google","submissionTime":"2024-11-08T00:00:00","userName":"Chris T."},{"reviewId":"01312603-cd67-40e2-ac5e-5d300d340437","range":0,"rating":5,"reply":"We deeply cherish your positive feedback. Thank you for choosing Extra Space Storage!","replyTime":"2024-10-25T07:09:00","review":"Was very easy to get set up , very friendly staff . No hassle when I was done needing the unit","source":"Google","submissionTime":"2024-10-25T00:00:00","userName":"Ryane L."},{"reviewId":"290ad785-76c6-4dd3-a398-7fe607a4c2a1","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with us. Thank you for sharing your thoughts!","replyTime":"2024-10-24T07:16:00","review":"Good people, there’s always room for improvement ??","source":"Google","submissionTime":"2024-10-24T00:00:00","userName":"adam m."},{"reviewId":"da361102-2cd5-44da-946c-4826fd604212","range":0,"rating":1,"reply":"Your concerns are noted. We take security seriously and will address this issue promptly. Thank you for bringing this to our attention.","replyTime":"2024-10-23T07:52:00","review":"It’s my second day at the unit I rented yesterday, and there’s a homeless guy there by the gate camped out in the unit, a couple more comes in the door by the gate because it’s unsecured, I also put a couple boxes in the unit last night locked it, and I come today my lock that was brand new yesterday was tampered with like someone was grinding it trying to pop it open, they need to do something, totally not cool","source":"Google","submissionTime":"2024-10-22T00:00:00","userName":"adam m."},{"reviewId":"93b715a3-650b-4b39-be6d-636a60492591","range":0,"rating":5,"reply":"We're delighted to hear that you found our service quick and thorough. Thank you for the positive feedback!","replyTime":"2024-10-16T09:14:00","review":"Quick while explaining everything  throughly.","source":"Google","submissionTime":"2024-10-16T00:00:00","userName":"Mimi G."},{"reviewId":"8bfbee7d-9112-489e-9ae8-297d4ed9c91c","range":0,"rating":5,"reply":"We are pleased to hear that you received good attention. Thank you for your feedback.","replyTime":"2024-10-04T12:24:00","review":"Good attention.","source":"Google","submissionTime":"2024-10-04T00:00:00","userName":"dayana g."},{"reviewId":"3105446b-1d94-475c-b3d6-41beafdc3f90","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We're glad to hear that our staff was helpful during your time of need.","replyTime":"2024-09-10T18:31:00","review":"The storages are easily accessible and manager and staff is very helpful with communicating. They assisted me during a rough time and was very understanding","source":"Google","submissionTime":"2024-09-10T00:00:00","userName":"Mesha"},{"reviewId":"2ce77726-e12a-48b0-86c1-e9a15550a286","range":0,"rating":5,"reply":"We're overjoyed to hear that you found our facility clean and our employees great. Thank you for your positive feedback, Theodore!","replyTime":"2024-09-09T14:51:00","review":"Good facility. Very clean. Great employees and management.","source":"Google","submissionTime":"2024-09-09T00:00:00","userName":"Theodore"},{"reviewId":"4181c965-e50c-47bc-934d-e09ab337be37","range":0,"rating":5,"reply":"Your review is appreciated. Tanner was very helpful & professional in finding the right size unit for my stuff.","replyTime":"2024-08-31T09:27:00","review":"Tanner was very helpful & professional in finding the right size unit for my stuff","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Jake"},{"reviewId":"f30bd287-cb8b-4bf4-843d-43f714dac0ff","range":0,"rating":5,"reply":"We're elated to hear that you found our staff very friendly and helpful. Thank you for sharing your experience.","replyTime":"2024-08-22T14:01:00","review":"Very friendly and helpful staff.","source":"Google","submissionTime":"2024-08-22T00:00:00","userName":"Andrea S."},{"reviewId":"85605469-5ce0-4d30-b460-e62164eedb45","range":0,"rating":1,"reply":"Hi James, thank you for taking the time to leave us a review. We strive to provide 5 star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments. We are available at 888-storage at our national solutions center 24 hours a day.","replyTime":"2024-08-18T07:40:00","review":"Twice I have shown up during office hours and no one was here. When someone finally showed up he didn't seem to be interested in work or helping. .\nToday I showed up with a truck and trailer, and 3 cars. My code didn't work, and no one is here.","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"James D."},{"reviewId":"aa3b07af-12ec-4cf9-b601-560a34406096","range":0,"rating":5,"reply":"We are ecstatic to hear that you had amazing customer service!","replyTime":"2024-08-16T11:13:00","review":"Amazing customer service!","source":"Google","submissionTime":"2024-08-16T00:00:00","userName":"Anna P."},{"reviewId":"6554c3fa-ada7-403d-a9fc-0182df15f093","range":0,"rating":5,"reply":"We're honored to have provided you with a positive experience, Maryann. Thank you for choosing Extra Space Storage.","replyTime":"2024-08-13T08:20:00","review":"The young man, Tanner I think his name was, was very personable and seemed like he really enjoyed his job and was happy to take us all around the property. He showed us several units both climate controlled and outside. We decided right away that Extra Space was were we wanted to store our belongings.","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"Maryann T."},{"reviewId":"3e110bb6-88f7-428d-b040-002571701b2a","range":0,"rating":4,"reply":"Thanks for the positive feedback, James Dunbar. Your review is appreciated.","replyTime":"2024-08-13T13:55:00","review":"Great prices.","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"James D."},{"reviewId":"e23cf4cc-1f3a-413c-9b5f-9b70eaebbe26","range":0,"rating":5,"reply":"Thanks for the positive feedback, Chaim! We are overjoyed to hear that Bryan is great.","replyTime":"2024-08-12T08:38:00","review":"Bryan is great","source":"Google","submissionTime":"2024-08-12T00:00:00","userName":"Chaim L."},{"reviewId":"58168776-1bb3-4a8f-ada9-457371870e81","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for the 5-star review, Rex Dees.","replyTime":"2024-08-09T07:53:00","review":"Great peuple to work with  Briand 5 Stars great Person","source":"Google","submissionTime":"2024-08-09T00:00:00","userName":"Rex D."},{"reviewId":"0a8175c6-1a65-4a0c-857e-cf963312493f","range":0,"rating":1,"reply":"We value your input and we're sorry to hear about your negative experience. Security measures are a top priority for us. Please get in touch with us at (502) 969-9986 to discuss this further.","replyTime":"2024-07-28T07:30:00","review":"Only there two months and already broke into. Cameras on property obviously don’t work and the fence around it is open in spots. Make people show ID to rent a unit!","source":"Google","submissionTime":"2024-07-28T00:00:00","userName":"Crista"},{"reviewId":"ae2c3782-39df-45e8-a984-7f0153814387","range":0,"rating":5,"reply":"We are utterly delighted to hear that you had a great customer service experience with Extra Space Storage. Thank you for your feedback!","replyTime":"2024-07-27T09:12:00","review":"Great customer service","source":"Google","submissionTime":"2024-07-27T00:00:00","userName":"WolfLover 2."},{"reviewId":"1e6db698-4556-40bf-a05a-f7c0e371853e","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us. We're glad to hear that you found our prices competitive for the Louisville area and that our facility's accessibility met your needs!","replyTime":"2024-07-24T08:21:00","review":"Good prices especially for the Louisville area. Area is easier access than most storage unit lots. More than one person working was nice, as many places we visited had only one employee on staff and it made things very slow.","source":"Google","submissionTime":"2024-07-23T00:00:00","userName":"Brennan P."},{"reviewId":"4dd52dbe-dd2d-43a9-b90f-eb2ddd803bbd","range":0,"rating":5,"reply":"Hi Elizabeth, thank you for recommending us. We're glad Tanner was excellent at helping resolve an issue. We're committed to providing excellent customer service. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-10-20T07:46:00","review":"Tanner was amazing on helping resolve an issue. Great customer service and highly recommended by me.","source":"Google","submissionTime":"2024-07-22T00:00:00","userName":"Elizabeth R."},{"reviewId":"6ec0dd2c-861e-44db-a780-bf2e44a99550","range":0,"rating":5,"reply":"We're glad to hear that our team was able to make your first experience with us a positive one. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-11T08:43:00","review":"Easy process. They answer all questions & even give a demonstration on how to use the locks. Very friendly, nice and patient especially since this is my first time ever using a storage unit.","source":"Google","submissionTime":"2024-07-10T00:00:00","userName":"Deseraye"},{"reviewId":"e1d45c3d-5740-49ac-ade1-1db81eb2929c","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"This place is a scam. Sold me a unit for $55 a month and doubled the price after 4 months. Had the nerve to tell me it was a promotional price but they never said that when I got it. The excuse they then gave me was the person might have been new and didn't know to tell me that. Terrible!!! I'd give it a 0 but that's not an option.","source":"Google","submissionTime":"2024-07-03T00:00:00","userName":"sean s."},{"reviewId":"1ef2ae2e-fecb-4812-9884-6efb7f32621a","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are honored to have been able to assist you in finding the perfect storage unit for your needs. Thank you for recommending us!","replyTime":"2024-06-29T15:11:00","review":"This place is awesome!  The manager helped me with some of the supplies as well as the best storage size unit for my needs!!!  Highly recommend!!!","source":"Google","submissionTime":"2024-06-29T00:00:00","userName":"Rachel H."},{"reviewId":"f276520c-6b6a-436c-bff7-52f39093c826","range":0,"rating":5,"reply":"Thank you for the kind words, C! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!","replyTime":"2021-04-27T11:28:00","review":"Awesome service! Above and beyond!\nExcellent customer service! Convenient location!","source":"Google","submissionTime":"2024-06-26T00:00:00","userName":"C A."},{"reviewId":"6508d1b5-c47c-448a-b073-01830c895f06","range":0,"rating":2,"reply":"Your feedback is very important to our team, Latasha. We're sorry to hear you're unhappy with your experience. From time to time, rates are reviewed to keep up with market conditions. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.\n","replyTime":"2024-06-17T09:54:00","review":"Started out with $75 fee to $230 in one year.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Latasha H."},{"reviewId":"33419cc1-f088-4930-bfa2-c6caed4bd670","range":0,"rating":3,"reply":"We take your feedback seriously and apologize for any inconvenience caused by the location of your storage unit. We strive to provide clear communication to our customers and will work to improve in this area. Thank you for bringing this to our attention.","replyTime":"2024-06-07T09:09:00","review":"Easy to reserve and pay online. Great customer service at main office. Very disappointed my storage was not at main facility that is within walking distance. Should've been told beforehand. Not happy","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"Tiffany D."},{"reviewId":"74af41c4-5a94-4ef1-aa4f-756038b40fd3","range":0,"rating":5,"reply":"Thank you for the excellent rating, Holly! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-03-29T09:45:00","review":"The best!! A+++","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Holly H."},{"reviewId":"481e0542-fe63-45f8-8643-b43acb67ebd1","range":0,"rating":5,"reply":"We deeply cherish your feedback and are glad to hear that you found our facilities clean and our staff nice. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-31T09:11:00","review":"Clean facilities and nice staff.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Savannah W."},{"reviewId":"6332cc4d-ce99-4d0b-ab77-f8c62606b9a9","range":0,"rating":5,"reply":"Michael, thank you so much for your kind words. We are genuinely flattered that you would place your trust in us to keep your valuable relics safe. We are committed to providing our customers with the best possible service, and we will continue to strive to exceed your expectations.","replyTime":"2024-05-31T14:47:00","review":"Extra Space on Preston has been my go-to storage facility for all my storage needs. I have valuable relics from across the globe that they have kept safe for me all these years. Brian in the office is always a pleasure to see and speak with. I highly encourage anyone needing to store anything from their extra junk to ancient Egyptian artifacts to seriously consider using Extra Space.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Michael W."},{"reviewId":"71698d21-343a-46e4-bf9f-79f3a2233cb5","range":0,"rating":5,"reply":"We're glad to hear that you found our staff to be super friendly. Thank you for the positive feedback!","replyTime":"2024-05-20T12:36:00","review":"They're super friendly.","source":"Google","submissionTime":"2024-05-20T00:00:00","userName":"Cindy E."},{"reviewId":"a85b99e3-45ae-4c00-8231-b6d01a1aeab8","range":0,"rating":5,"reply":"Thanks for sharing your positive experience with Heath at our Louisville Preston Hwy location! We are happy to hear he was patient and listened to your concerns. Thanks for letting us know he was able to help make your storage situation easier. We appreciate your feedback and are happy to have you as a satisfied customer. Our team will continue to work hard to meet your storage needs, so stop by the office or call us at 888-storage to let us know if you need anything!","replyTime":"2024-05-13T16:16:00","review":"Heath made an extremely difficult situation for me tremendously easier as I was trying to navigate my personal household items which I had fully intended to move to Southern Indiana (New Albany) but that location was entirely too far from my new residence in Clark County so Heath patiently got me back into my former unit that I had recently vacated a few weeks before!  He was patient, listened to my logistics concerns and got me situated so I could get my belongings stored back away in one of their climate controlled units.  Thank you to Heath and the entire Louisville Preston Hwy location staff.  I’m a satisfied Extra Space customer!\n?????????? for Heath!","source":"Google","submissionTime":"2024-05-13T00:00:00","userName":"Denny B."},{"reviewId":"ccc69635-91bd-4efa-92a0-9b49d6ddb933","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Tanner and Brian are the best","source":"Google","submissionTime":"2024-04-27T00:00:00","userName":"Jerry K."},{"reviewId":"029f09dc-89ae-4213-ad64-6f3dd15df314","range":0,"rating":5,"reply":"We appreciate your kind words, M Johnston! Thank you for choosing Extra Space Storage for your storage needs. Our team is here to make sure you have a great experience while storing with us. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com. ","replyTime":"2024-04-28T14:03:00","review":"The staff at the Preston location is always very easy to work with.  Great spot to store the extra things I don't have room for at home.","source":"Google","submissionTime":"2024-04-26T00:00:00","userName":"M J."},{"reviewId":"1856a457-9c30-4ac2-b462-85f14c378f9d","range":0,"rating":5,"reply":"Thanks for the awesome review, Hayden! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Please call us at 888-storage whenever you need us.","replyTime":"2024-04-25T14:32:00","review":"the service was great, the price was great, and the staff was very kind!","source":"Google","submissionTime":"2024-04-25T00:00:00","userName":"Hayden L."},{"reviewId":"f968a69a-7e07-4015-b443-f59bf28c3bab","range":0,"rating":1,"reply":"Leonard, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (502) 969-9986 so that we can learn more about your experience. ","replyTime":"2024-04-23T10:39:00","review":"Most disgusting facility I have had the displeasure of renting at. Tanner the manager and his cohort with the black f-150 pickup. Tanner has a horrible habit of flirting with another man's female, very rude and disrespectful. His partnet in crime legitimately creeps on any attractive female and says very rude things that I believe he thinks are  attractive. Also, I was in my storage unit moving things and getting organized when Tanner decided he would rip my unit door open and claim I was sleeping. I had a full size mattress that he was convinced I was sleeping on. I tried to explain it was resting in that spot to move things in order. When I went to the front to speak to him I was told I had to turn over my key because people diagnosed with epilepsy weren't allowed to rent at his facility. Never spoke of his accusation of me sleeping in my unit. Told me to leave my unit immediately or the police would be called. Then while packing my things up his trainee claiming I urinated in a cup and dumped it on the floor as some sort of revenge\n\nHis employee smelling a cup of what was said to urine is for 1 disgusting and 2 how does he know exactly what human urine smells like?\n\nI would NEVER rent from them again and recommend no one do so in the future. Your items will likely be stolen as Tanner and his partner in crime like to discriminate against people with mental related illnesses, dig threw their property, ask someone to leave due to blatantly false accusations and his employee blaming someone and claiming they urinated in a cup and dumped it on the floor for revenge. It was mountain dew that got spilled. NOT human urine. -2 of 5 stars.","source":"Google","submissionTime":"2024-04-22T00:00:00","userName":"Leonard P."},{"reviewId":"b14c5479-7439-42cf-8fbd-4142e1ee1382","range":0,"rating":4,"reply":"Thank you, Cathy. Your rating means so much to us!","replyTime":"2023-05-03T19:07:00","review":"Prompt...professional...friendly.","source":"Google","submissionTime":"2024-04-18T00:00:00","userName":"Cathy B."},{"reviewId":"8e58ea89-f602-4973-9874-237b9425e054","range":0,"rating":5,"reply":"Hello Cory, thank you for your positive rating!  Please stop by our office or call us at (502) 969-9986 if you have any questions.","replyTime":"2024-02-22T08:32:00","review":"Great place to keep some stuff for a while, clean units and fair prices, a pleasure to work with, thank you!","source":"Google","submissionTime":"2024-04-12T00:00:00","userName":"Cory C."},{"reviewId":"468c858b-e5c9-4156-9e85-5ab8b61eaffc","range":0,"rating":5,"reply":"Hello, Okin. Thanks for the positive feedback. We're so happy we have customers like you. We're here to help with anything else you might need at 888-storage!\n","replyTime":"2024-04-11T10:15:00","review":"Great experience on April 10th , 2024!","source":"Google","submissionTime":"2024-04-10T00:00:00","userName":"Okin M."},{"reviewId":"aed58582-8f91-46b9-8882-c4efcf209daa","range":0,"rating":2,"reply":"Hi Brook, thank you for taking the time to share your experience with us. All of our facilities are treated on a regular basis for pests and rodents. We have reported your concerns to the appropriate group, and our dedicated pest control experts will work to resolve any issues. Please call us at 888-storage if you'd like to discuss your experience in more detail","replyTime":"2024-04-10T07:21:00","review":"Inside units found roaches crawling around and homeless People are living out of a lot of the units as well. They are only there during the day because they know they cannot be there at night but I never feel comfortable going by myself.","source":"Google","submissionTime":"2024-04-09T00:00:00","userName":"Brook B."},{"reviewId":"5b2577be-14a8-42ff-8aec-6ca691490850","range":0,"rating":5,"reply":"Hi Glitter! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 969-9986 or stop by the facility! ","replyTime":"2024-04-06T08:07:00","review":"Great service !","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Glitter S."},{"reviewId":"8de10436-94bf-4dd0-9ab0-abb8733a860c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Demarion! Don't hesitate to reach out if you need anything!","replyTime":"2023-03-14T15:42:00","review":"Love it best experience ever friendly staff clean property this is my 3rd time returning for a unit ?? very satisfied.","source":"Google","submissionTime":"2024-04-02T00:00:00","userName":"Demarion A."},{"reviewId":"f4f67230-686a-4552-8c8c-67c95c054202","range":0,"rating":1,"reply":"Hi Patti, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (502) 969-9986?\r","replyTime":"2024-03-19T07:55:00","review":"Update:\nI called the number provided to discuss the details associated to the theft of the catalytic converter on our motorhome and was never able to connect with anyone.  I also spoke to the site manager a week ago and was told he saw nothing on one of the cameras.  He was going to review the other cameras but was having difficulties accessing them. He said he would call with an update and we still haven’t heard from him. It makes me wonder if the cameras really work.\nAfter this experience we moved our motorhome from this facility and will not return.\n\nDo Not use this storage facility. We just checked on our motorhome and the catalytic converter has been stolen. We went to the office and they were less than helpful. We were told “sorry, call the police”.","source":"Google","submissionTime":"2024-04-01T00:00:00","userName":"Patti a."},{"reviewId":"8b0bcfc7-f8ab-42cc-816c-23229776dd57","range":0,"rating":5,"reply":"Thank you for the kind words, David. We're glad our team was able to help! Our team is here to serve you, so give us a call at (502) 969-9986 if you need any future assistance.\n","replyTime":"2024-03-30T09:47:00","review":"Helpful,  got me in with my storage unit fast. Good service.","source":"Google","submissionTime":"2024-03-30T00:00:00","userName":"David D."},{"reviewId":"b2ad8646-3abd-4cae-b007-a152be5dddbe","range":0,"rating":5,"reply":"Eugene, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or contact us at 888-storage if you have any questions! \n\n ","replyTime":"2024-03-29T14:11:00","review":"I want to give a shout out too extra space storage, I needed to rent a space to store my vehicle while i was out of town, started the process online, then had to go into finish up, everyone was so helpful from the beginning , from the first person i spoke with on phone to the site location, thank you for a wonderful experience and all of your help. i would highly recommend if you are in need of storage check these folks out.","source":"Google","submissionTime":"2024-03-29T00:00:00","userName":"Eugene H."},{"reviewId":"2fa46432-94d7-4456-bedd-7fc2d15df2ff","range":0,"rating":5,"reply":"Thank you for the review, Dj! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-03-29T14:40:00","review":"Very friendly, helpful and professional. Will spread the word about the location","source":"Google","submissionTime":"2024-03-29T00:00:00","userName":"DJ C."},{"reviewId":"601fd228-9b2e-4670-8330-6c4ea1ecdb6d","range":0,"rating":5,"reply":"Thank you for the kind remarks, Latiana! We're so happy to hear we have your recommendation! We think our team is great too! We're glad Tanner was very helpful in your experience and made you feel welcome. Don't hesitate to contact us at 888-storage if you need anything!? ","replyTime":"2023-02-03T08:14:00","review":"Once again Tanner is awesome he has been since I've been with them he always takes care of me.","source":"Google","submissionTime":"2024-03-19T00:00:00","userName":"Latiana S."},{"reviewId":"76c3941c-e17f-448f-9651-f960e79d4eb8","range":0,"rating":1,"reply":"Thank you for leaving us a rating, Farrah. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you? \n","replyTime":"2024-03-19T08:22:00","review":"Price gouging at its finest. My son passed away so it's the only reason I'm using it. However in 1 yr they have went from $49 to $69 to now $80. My husband called and its still for the same original price I started.\nSo the letter they send you stating due to promotion when my promotion was over at the first increase. They fail to realize people are educated and I will be sending another complaint to the Attorney General and to BBB. SCAMMERS!!!","source":"Google","submissionTime":"2024-03-18T00:00:00","userName":"Farrah"},{"reviewId":"00213c56-3b98-4649-973e-15733d1b9819","range":0,"rating":5,"reply":"Thanks for the awesome review, Kent! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're grateful to have you as a customer. Call us at 888-storage if you need any assistance.","replyTime":"2024-03-11T14:03:00","review":"Great support and interaction from start to finish. Very attentive.\nFrom the agent that helps set up the reservation, to assistance with the online rental processing, to the follow-up and welcoming personal call from the property manager.","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Kent G."},{"reviewId":"3fda2482-c795-4a1f-b1f4-1ff0bdc5e362","range":0,"rating":4,"reply":"Hello, Jared. Thanks for the positive feedback. We're happy Jackie took care of your storage needs. Please call us at 888-storage whenever you need us.","replyTime":"2024-02-26T10:43:00","review":"Jackie took care of me","source":"Google","submissionTime":"2024-02-26T00:00:00","userName":"Jared M."},{"reviewId":"2add2f11-1f16-4a36-9660-274e4d1344b6","range":0,"rating":5,"reply":"Our team appreciates your rating, S.. We're glad we were able to assist you with your self-storage needs. ","replyTime":"2024-01-10T14:15:00","review":"Very helpful employees, explained the cost and my responsibility,....also had access to my unit in a timely manner.  DEFINITELY would try this place out if you need to store your belongings.","source":"Google","submissionTime":"2024-02-07T00:00:00","userName":"S. G."},{"reviewId":"55b0398a-6163-406f-ae7d-a83382cfabf4","range":0,"rating":5,"reply":"Hi Patti, thanks so much for your review! We are thrilled to hear your experience with Tanner was positive and are always here to help with your storage needs! Give us a call at (502) 969-9986 or stop by the office if you need anything!\n","replyTime":"2024-02-02T12:08:00","review":"We moved our 32’ motorhome into Extra Space Storage today and everything went very well. Tanner and his team were very helpful and addressed all our questions and concerns.","source":"Google","submissionTime":"2024-02-02T00:00:00","userName":"Patti a."},{"reviewId":"1ae07c4e-2385-49e0-a569-73a97f9483b3","range":0,"rating":5,"reply":"Thank you for the review, Bianca! We pride ourselves on having a friendly, accommodating staff and are so happy Tanner and Zack were able to assist you! As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-01-29T16:09:00","review":"Tanner and Zack are MVPs of fabulous customer service.\n\nI have used other storage facilities before where they just treated you like a number instead of a customer, and don't even try to treat you semi nicely.\n\nTanner is such a sweetheart. Ultra professional and doesn't judge me when I ask a billion questions! Zack is a funny and polite guy!! Excellent listener and also professional.\n\nA+++ to Extra Space and A++++++ to these two guys.","source":"Google","submissionTime":"2024-01-29T00:00:00","userName":"Bianca S."},{"reviewId":"0af77492-7eb0-4043-b338-70bcda24a3e8","range":0,"rating":5,"reply":"Thank you for taking the time to leave your review, Alex! We're so happy to hear Zach was able to make your rental process hassle-free! Give us a call at (502) 969-9986 if you need any future assistance.","replyTime":"2024-01-22T10:07:00","review":"Super appreciate Zach at this location! Made everything easy and pleasant during the move in process. Extremely greatful for his customer service!","source":"Google","submissionTime":"2024-01-22T00:00:00","userName":"alex o."},{"reviewId":"009cda5d-310f-486a-8d4c-3d0a69c3b84d","range":0,"rating":5,"reply":"Thanks for the awesome review, Stanley! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! If you ever need storage again in the future, we'll be here to assist you at 888-storage.","replyTime":"2024-01-11T15:49:00","review":"Great business & enjoyed using the service. I didn't have room to remove everything, & they gave a fair cleaning charge. I highly recommend ESS.","source":"Google","submissionTime":"2024-01-11T00:00:00","userName":"Stanley H."},{"reviewId":"a3e44cbb-4114-44ba-8e9a-2a6c012e2d62","range":0,"rating":5,"reply":"Thank you for the review, Erin! We pride ourselves on having a friendly, accommodating staff and are so happy Kevin and David were able to assist you! Please stop by the office or call 888-storage if you need anything.","replyTime":"2024-01-11T09:05:00","review":"Kevin and David were both extremely helpful, very nice, and super professional! They made the storage process super easy and I was very impressed with how nice and tidy the facilities were. Thank you for your great service!","source":"Google","submissionTime":"2024-01-10T00:00:00","userName":"Erin D."},{"reviewId":"15bcb344-81b6-4ae6-a60f-a38d41064b22","range":0,"rating":2,"reply":"Thank you for leaving us a rating, Matthew. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you? \n","replyTime":"2024-01-09T13:09:00","review":"Given a good move in rate for two units ….. after 3 months the rent DOUBLED on BOTH units with no notice even though company had my physical address, email, and phone number. No notice was given when logged into my account on their website other than to pay the new doubled rate :-( Additionally a good amount of drywall and chipboard fell from the ceiling onto my belongings in one unit. The other unit has been fine except for the doubled rent. I vacated 1 unit and kept 1 unit","source":"Google","submissionTime":"2024-01-09T00:00:00","userName":"Matthew B."},{"reviewId":"8cfe20c3-113f-4ff6-9e11-8ddf530dac9a","range":0,"rating":5,"reply":"Thank you for the review, Stephanie! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-01-05T10:12:00","review":"Tanner and his staff are very helpful with everything they do and the have been nothing but outstanding with everything concern my unit","source":"Google","submissionTime":"2024-01-04T00:00:00","userName":"Stephanie M."},{"reviewId":"1e7e305a-7e23-4879-b957-23424ef1c541","range":0,"rating":5,"reply":"Thank you for the review, Kathy! We pride ourselves on having a friendly, accommodating staff and are so happy Bryan and Tanner were able to assist you! Please call us at 888-storage whenever you need us.","replyTime":"2024-01-04T07:51:00","review":"I was very pleased with the service that Extra Space Storage provided for my family. Bryan and Tanner were great! ??","source":"Google","submissionTime":"2024-01-03T00:00:00","userName":"Kathy W."},{"reviewId":"3c0a9471-36d9-4e46-9e87-d675f4f18c07","range":0,"rating":5,"reply":"Hi Josh, thanks so much for your review! We are thrilled to hear your experience with Tanner was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2023-12-30T10:06:00","review":"The facility was clean and Tanner was easy to work with!","source":"Google","submissionTime":"2023-12-29T00:00:00","userName":"Josh B."},{"reviewId":"dd00ad1b-2e39-474b-aded-43acbff954fe","range":0,"rating":5,"reply":"Thank you for the kind words, Christa. We're glad our team was able to help! Our team is here to serve you, so give us a call at (502) 969-9986 if you need any future assistance.\n","replyTime":"2023-12-23T11:58:00","review":"They are helpful and amazing to work with. I’ve had this unit die 3 years. Wouldn’t rent anywhere else!","source":"Google","submissionTime":"2023-12-22T00:00:00","userName":"Christa F."},{"reviewId":"72c0e9b7-b019-4861-921f-8e42efad82af","range":0,"rating":5,"reply":"Thank you for the review, Jessica! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-16T08:03:00","review":"The service is great, the staff is very helpful and accommodating. The units are nice sizes and affordable.","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"Jessica B."},{"reviewId":"7b46c070-7b25-49ae-8f22-acb342d7835c","range":0,"rating":5,"reply":"Thank you, Detra! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (502) 969-9986 if anything comes up!","replyTime":"2023-12-09T08:35:00","review":"I was a customer who was well respected and understood by each employee who worked there. This storage unit service has done wonders for me and my family when I was in need of understanding. Great experience!","source":"Google","submissionTime":"2023-12-08T00:00:00","userName":"Detra W."},{"reviewId":"ea16b37a-5254-45d8-8772-47efc624108d","range":0,"rating":5,"reply":"Thank you for the kind words, Mick. We're glad Brian was able to help! Our team is here to serve you, so give us a call at (502) 969-9986 if you need any future assistance.\n","replyTime":"2023-12-05T16:07:00","review":"Brian was very helpful, would recommend to a friend. Thanks, tremendously!","source":"Google","submissionTime":"2023-12-05T00:00:00","userName":"Mick F."},{"reviewId":"bf7e8420-70ab-4307-8370-6403bf1b4ef5","range":0,"rating":5,"reply":"Adrian, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-11-24T08:03:00","review":"(True Story)\nOnly drove past it, but 5***** for catching my eye! Then someone ran into the back of me, everyone is alright Extra Space caught her eye too. Then we caught each other's eye 3rd date coming soon!\nESS=5*****\n..\n..\n.. And NO! She isn't a Jolly Holly!","source":"Google","submissionTime":"2023-11-23T00:00:00","userName":"Adrian R."},{"reviewId":"4a80c2eb-7fdd-44a9-bd3b-b060ce877e4e","range":0,"rating":3,"reply":"Hi Bobby, we consider security our top priority and are very sorry to hear about your experience. Your feedback will be reviewed internally so we can improve. Please call us at 888-storage if you'd like to discuss your experience in more detail.","replyTime":"2023-11-22T12:46:00","review":"I give the staff 4 ????. I give the facility\n4 stars. I give security 0 stars. My cataletic converter got stolen.","source":"Google","submissionTime":"2023-11-22T00:00:00","userName":"Bobby P."},{"reviewId":"4f0fbc46-824e-426b-8bad-88a775145159","range":0,"rating":5,"reply":"Thanks for the kind words, Al3x! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (502) 969-9986 if you need anything.\r","replyTime":"2023-11-18T10:27:00","review":"Staff is always helpful never any issues. Highly recommend","source":"Google","submissionTime":"2023-11-18T00:00:00","userName":"Al3x"},{"reviewId":"c6aa2a21-6b1c-4b62-8a5e-283c9ac00c40","range":0,"rating":4,"reply":"Thank you for the review, Mika! We pride ourselves on having a friendly, accommodating staff and are so happy Dave was able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything! \n","replyTime":"2023-10-19T09:45:00","review":"Dave was very friendly and helpful! I would recommend renting here.","source":"Google","submissionTime":"2023-10-18T00:00:00","userName":"Mika G."},{"reviewId":"feabd421-fe11-4e91-a800-8a7a098f82ea","range":0,"rating":5,"reply":"We are so grateful for your positive feedback, Aaliyah! We are thrilled to hear that Tanner and David have provided you with exceptional service. We understand the challenges you are facing, and we are glad to be able to assist you during this time. We appreciate your recommendation and are here to help whenever you need us. We value your business and look forward to serving you in the future.","replyTime":"2023-10-17T18:41:00","review":"Both Tanner & David with ESS have been more than a pleasure to work with. They are more than understanding and willing to help in any manner they can. I’m 26 and expecting my first child and am currently having to reside with my mom again . I am using ESS for my things until I’m able to find new employment and gain my own living space again and have found this storage place to be effective, clean, and beyond helpful with the staff they have. David has helped me tremendously this month with being able to keep my storage and making payments successful and sufficient. Thank you! I am truly blessed that I was able to find such a great storage space for the time being and would recommend them to just about anyone !","source":"Google","submissionTime":"2023-10-17T00:00:00","userName":"Aaliyah B."},{"reviewId":"efa772f3-3f73-42ca-91fc-759ce623def2","range":0,"rating":5,"reply":"Thank you for the excellent rating, Alexis! We're happy David was able to provide a smooth rental experience. Please call us at 888-storage if you need anything!","replyTime":"2023-10-16T11:26:00","review":"David was so helpful! The site was clean and neat. The rental process was super easy. 10/10 recommend renting a storage unit at this site.","source":"Google","submissionTime":"2023-10-16T00:00:00","userName":"Alexis C."},{"reviewId":"06277189-4f67-444a-ac90-f6c47259fc7f","range":0,"rating":5,"reply":"Thank you for the kind remarks, Danelis! We're so happy to hear we have your recommendation! If you ever need any help with your rental, come by the office or call us at 888-storage. ","replyTime":"2023-10-16T11:36:00","review":"Great customer service, David made the process very easy. I recommend 100%.","source":"Google","submissionTime":"2023-10-16T00:00:00","userName":"Danelis C."},{"reviewId":"60140640-552a-4958-bbfd-9a9d43a5e367","range":0,"rating":5,"reply":"Thank you for being a loyal customer, Monica! We're glad our team is friendly. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-10-10T10:11:00","review":"I’ve rented a space for several years and I’ve never had a problem!  The staff is friendly and if I ever need to rent again I will definitely do it with extra space!!!","source":"Google","submissionTime":"2023-10-09T00:00:00","userName":"Monica"},{"reviewId":"58ca483e-c6de-45aa-be74-83562492053e","range":0,"rating":5,"reply":"Hi Blair, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Security is our top priority and we appreciate that you have trusted us with your belongings! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-10-04T07:47:00","review":"The units are well maintained, secure, and the staff is wonderful to work with. I'd highly recommend you use them for your storage needs.","source":"Google","submissionTime":"2023-10-04T00:00:00","userName":"Blair A."},{"reviewId":"146694d1-7d34-4a3c-9b80-e7ab91698c53","range":0,"rating":5,"reply":"Thank you, Moe. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-09-28T14:21:00","review":"?? ??","source":"Google","submissionTime":"2023-09-28T00:00:00","userName":"Moe J."},{"reviewId":"6326ec39-8e39-4355-bb45-5cd327fdea6f","range":0,"rating":5,"reply":"Hi Cassalyn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tanner! Don’t hesitate to call us at 888-storage if you need anything. ","replyTime":"2023-09-27T07:43:00","review":"I needed to get a new lock because I  lost my key but it was getting late and they close at 6. I got there at 6:05 and this nice gentleman, Tanner, stayed late just to break my current lock off ( which was a lot of hard work I might say)  and install the new one for me. He was happy to help.","source":"Google","submissionTime":"2023-09-25T00:00:00","userName":"Cassalyn D."},{"reviewId":"dc79c036-c80c-4db0-9273-4ffe88e1380b","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage, Ian! We're thrilled to hear that Tanner and our team provided you with exceptional service during your move-in and move-out process. We appreciate your recommendation and look forward to assisting you with any future storage needs. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental! ","replyTime":"2023-09-12T17:21:00","review":"This was my first experience using a storage unit. Tanner and the team were extremely helpful in both the move in and move out process. Would recommend to anyone in need of Storage in the area!","source":"Google","submissionTime":"2023-09-12T00:00:00","userName":"Ian M."},{"reviewId":"1abd70e4-2277-41b1-83c4-2ebbfac20e11","range":0,"rating":4,"reply":"¡Hola Karen! Muchas gracias por la reseña positiva. Si alguna vez necesita algo, no dude en llamarnos al (502) 969-9986 o visitar las instalaciones.","replyTime":"2023-09-12T11:04:00","review":"Deberían llamar un poco más la atención del lugar porque pasa inadvertido. Suerte!!!","source":"Google","submissionTime":"2023-09-11T00:00:00","userName":"Karen C."},{"reviewId":"ddd69c30-c523-4834-b93c-2082a305b25b","range":0,"rating":5,"reply":"Hi Rozanna, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.","replyTime":"2023-09-08T08:19:00","review":"Extra space storage was very considerate and courteous when keeping me updated on special rates. My unit was very clean and spacious. And I really appreciated\nthe friendly customer service at all times.","source":"Google","submissionTime":"2023-09-07T00:00:00","userName":"Rozanna W."},{"reviewId":"5ada384e-6761-42cf-b7a4-ca473bda707c","range":0,"rating":5,"reply":"Wow, thanks for the great review, Brook! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (502) 969-9986. ","replyTime":"2023-09-02T10:45:00","review":"Great management great place to rent!!!!","source":"Google","submissionTime":"2023-09-01T00:00:00","userName":"Brook B."},{"reviewId":"0d641050-d231-4c58-9ca0-a0e127782a68","range":0,"rating":5,"reply":"Hello David, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (502) 969-9986 if you need anything. ","replyTime":"2023-08-31T18:12:00","review":"Brian R. was a friendly and knowledgeable staff member. I was pleasantly surprised.","source":"Google","submissionTime":"2023-08-31T00:00:00","userName":"David B."},{"reviewId":"6f76b036-1a79-468d-ad39-a79e078bd5d9","range":0,"rating":5,"reply":"Thank you, Karen. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-08-28T15:26:00","review":"Very helpful staff. Unit available when needed.","source":"Google","submissionTime":"2023-08-28T00:00:00","userName":"Karen A."},{"reviewId":"a80b2bc1-1d44-4ada-a7ba-4810640770b8","range":0,"rating":5,"reply":"Thank you, Kimberly. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2023-08-17T12:44:00","review":"Great rates and great service","source":"Google","submissionTime":"2023-08-17T00:00:00","userName":"Kimberly R."},{"reviewId":"27f07ef5-2487-4a88-95b1-8dd8300039d2","range":0,"rating":5,"reply":"Thank you, Seanta. We appreciate your feedback and review. We're so happy we could provide a great experience to you. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2023-08-17T13:29:00","review":"Very great experience....nice customer services.....","source":"Google","submissionTime":"2023-08-17T00:00:00","userName":"Seanta W."},{"reviewId":"da62e94e-d428-4826-901c-a7c9e9c5e46f","range":0,"rating":5,"reply":"Hi Fitzgerald J., thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!","replyTime":"2019-06-07T12:36:00","review":"Great people to work with. Unit are clean and in great conditions. Easy access to the property.","source":"Google","submissionTime":"2023-08-14T00:00:00","userName":"Fitzgerald J."},{"reviewId":"1ec22928-6d0c-4284-ab6f-8a9d7225eb74","range":0,"rating":5,"reply":"Thanks for the awesome review, Selena! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you. We want you to know that we are here to assist you with any further storage needs at 888-storage!","replyTime":"2023-08-14T12:57:00","review":"Very professional, friendly & helpful! Couldn't be happier with the staff & service. This is the 2nd time I've used this Extra Space location while moving & I'll absolutely continue to use them in the future. Fantastic experience. Keep up the great work guys! Thank you!","source":"Google","submissionTime":"2023-08-14T00:00:00","userName":"selena s."},{"reviewId":"81a5dfbf-c8ce-4c29-ae7e-9792cbc3dac9","range":0,"rating":5,"reply":"Thank you for the excellent rating, Lady! We're happy we were able to provide a smooth online rental experience and that our team was friendly and helpful. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2023-08-09T09:37:00","review":"Easy to sign up online with a decent rate in comparison to others in the area. The staff at the office was exceptionally friendly and helpful. The storage space has drive up access which makes it very easy for unloading. I am a new customer so I can't speak with months of experience but so far so good","source":"Google","submissionTime":"2023-08-09T00:00:00","userName":"Lady K."},{"reviewId":"5b62a281-d461-4561-92ef-27e0799367ae","range":0,"rating":5,"reply":"Thank you for the kind words, Sara. We're glad Rebekah could help! Our team is here to serve you, so give us a call at (502) 969-9986 if you need any future assistance.\n","replyTime":"2023-07-29T10:46:00","review":"Rebekah helped us out today with such efficiency and due diligence. So grateful for your help! Thank you!","source":"Google","submissionTime":"2023-07-29T00:00:00","userName":"Sara M."},{"reviewId":"3b808008-3039-4243-9a42-c12d17459ca7","range":0,"rating":5,"reply":"Hi Breanna's, thank you for your review. We're glad Spencer took the time to hear your concerns and worked with you to get the best rate. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2023-07-25T13:46:00","review":"Spencer took the time to hear my concerns and worked with me to get the best rate. I really appreciate it!","source":"Google","submissionTime":"2023-07-25T00:00:00","userName":"Breanna's B."},{"reviewId":"8d08ea00-78ad-49ff-bf8d-5ac3d3ecba59","range":0,"rating":5,"reply":"Thank you for returning to Extra Space, Brandi! We value you as a customer, and we're so happy you've chosen to rent with us again! It's great to know you have been met with affordable prices and great customer service. Call us at 888-storage if there is anything else we can do to assist you!","replyTime":"2022-07-26T13:47:00","review":"Fantastic service.\nPrice is affordable.\nNever had any surprise fees or issues canceling early.\nI am a Returning customer.","source":"Google","submissionTime":"2023-07-21T00:00:00","userName":"Brandi T."},{"reviewId":"4d2962f2-a273-4cd3-bdf6-430e45eaccda","range":0,"rating":5,"reply":"Hi Delray, thank you for your review. We're glad our team was very helpful and friendly.  Feel free to stop by the office if you need anything! ","replyTime":"2023-07-21T08:37:00","review":"Very helpful and friendly. A good value. Will use again.","source":"Google","submissionTime":"2023-07-21T00:00:00","userName":"Delray H."},{"reviewId":"978e8fb3-2126-476f-bc55-f03b31722fce","range":0,"rating":5,"reply":"Thank you for the kind words, Amy! We're committed to providing excellent customer service and very clean storage spaces. Don't hesitate to reach out at 888-STORAGE if you need anything!  \n","replyTime":"2023-07-14T09:05:00","review":"They have the best customer service and make it very easy to rent a unit. Its a very clean storage space also.","source":"Google","submissionTime":"2023-07-13T00:00:00","userName":"Amy B."},{"reviewId":"47b1d550-f17f-4733-92ec-88782de33ae6","range":0,"rating":5,"reply":"Thank you for your review, Angela! We love to hear that our customers are happy with Extra Space Storage. Feel free to swing by your local office or by calling us at 888-storage for any further assistance!\n","replyTime":"2023-07-06T09:35:00","review":"Love this place. They were very helpful when my key got stolen.","source":"Google","submissionTime":"2023-07-06T00:00:00","userName":"Angela B."},{"reviewId":"9003ec28-b173-4b9c-92ee-fd07c5be3c66","range":0,"rating":5,"reply":"Thanks, William. We are thrilled you had a great experience with Laurie! We want you to know that we are here to assist you with anything else that comes up at 888-storage!","replyTime":"2023-07-03T15:08:00","review":"Laurie is amazing and professional need more people like her","source":"Google","submissionTime":"2023-07-01T00:00:00","userName":"William P."},{"reviewId":"26fe9edf-f479-4d61-bdb6-b0e1109e5f28","range":0,"rating":5,"reply":"Thank you for the excellent rating, Sheila! We're happy we were able to provide a smooth rental experience. Call us at 888-storage whenever you need us.","replyTime":"2023-06-29T09:20:00","review":"Friendly staff made it easy transaction over the phone.","source":"Google","submissionTime":"2023-06-29T00:00:00","userName":"Sheila W."},{"reviewId":"c8991f1b-f9c4-4f38-a6c1-c87a9a736373","range":0,"rating":5,"reply":"Hi Carolyn, thank you for your review. We're glad our team was friendly and answered all your questions. Don't hesitate to reach out at 888-STORAGE if you need anything!  \n","replyTime":"2023-06-21T13:12:00","review":"Every person I spoke with to rent a unit was friendly and answered all my questions","source":"Google","submissionTime":"2023-06-21T00:00:00","userName":"Carolyn H."},{"reviewId":"a7cf0b71-d787-4b94-bf81-af8a3de37011","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Oscar. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-06-14T15:03:00","review":"The procedures, the attention of the staff are excellent, the accesses are also easy to understand and safe.","source":"Google","submissionTime":"2023-06-14T00:00:00","userName":"Oscar H."},{"reviewId":"6e744c3e-40cf-4cc1-9eff-b6509525e92e","range":0,"rating":5,"reply":"Thank you for the kind words, Neal! We're committed to providing excellent customer service and clean and in good working condition units. Don't hesitate to reach out at 888-STORAGE if you need anything!  ","replyTime":"2023-06-13T08:38:00","review":"Excellent customer service from Tanner. Units were clean and in good working condition. The woman that helped us with our units on Saturday was also very helpful (didn't catch her name).","source":"Google","submissionTime":"2023-06-13T00:00:00","userName":"Neal J."},{"reviewId":"6fd15b64-4047-4738-bdf8-ba3a4d77a458","range":0,"rating":5,"reply":"Hi Dunlap, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 969-9986 or stop by the office if you need anything!\n","replyTime":"2023-06-05T07:45:00","review":"Great ????","source":"Google","submissionTime":"2023-06-05T00:00:00","userName":"Dunlap R."},{"reviewId":"110401a1-77cb-4eb3-9842-064ef4a9dbaa","range":0,"rating":5,"reply":"Hi Mike, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Tanner! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2023-06-03T10:13:00","review":"I was traveling through Louisville with my RV and needed to fly back to FL for a month. Tanner helped me find a parking space at Extra Space Storage. It was nice to know my RV was kept in a gated, fenced in area. Priciing was surprisingly reasonable and Tanner was extremely helpful throughout the process.","source":"Google","submissionTime":"2023-06-03T00:00:00","userName":"Mike D."},{"reviewId":"de74b978-a3d0-41db-b8ad-493f743ab7cb","range":0,"rating":5,"reply":"We agree that Tanner is fantastic! Thanks for leaving a note to let them know you appreciate them, Mitch! Thanks for recommending Extra Space Storage! Please stop by the office or give us a call at 888-STORAGE if we can help you with anything! ","replyTime":"2023-05-30T11:58:00","review":"These guys were super easy to deal with, it took very little effort to be up and running. I reserved it online, got a call back, filled out my paperwork, and got my space. Tanner, the gentleman who helped me, was fantastic, friendly, efficient, and was very transparent and clear with the charge breakdown and how to get me started with the space. I would highly recommend this provider!","source":"Google","submissionTime":"2023-05-30T00:00:00","userName":"Mitch G."},{"reviewId":"0b1d5c4d-6fba-46c5-a490-f01e055e760a","range":0,"rating":5,"reply":"Hi Alexa, thank you for your review. We're glad our team was able to help! Feel free to stop by the office if you need anything! \n","replyTime":"2023-05-30T13:56:00","review":"They were super helpful and check out was very easy. The payments only went up once over a year and it was less than $20. Would go with them again!","source":"Google","submissionTime":"2023-05-30T00:00:00","userName":"Alexa H."},{"reviewId":"d640805c-c4d6-4a9d-9f27-5ab763cf5e45","range":0,"rating":5,"reply":"Thank you for the excellent rating, Zarie! We're happy we were able to provide a smooth rental experience. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything! ","replyTime":"2023-05-30T14:51:00","review":"Very fast,smooth and professional.","source":"Google","submissionTime":"2023-05-30T00:00:00","userName":"Zarie B."},{"reviewId":"5fb2533c-8832-44c2-bd65-373d132dc169","range":0,"rating":5,"reply":"Thank you for the review, Iraida! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2023-04-29T11:23:00","review":"Young lady was very professional. Pleasure to have come to this location.","source":"Google","submissionTime":"2023-04-29T00:00:00","userName":"Iraida R."},{"reviewId":"a55311af-b427-41ad-85d0-0641de0b341e","range":0,"rating":5,"reply":"Hi Leelee, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 969-9986 or stop by the office if you need anything!\n","replyTime":"2023-04-28T08:42:00","review":"I just love these guys.  I'll never go anywhere but extra space. They are very thoughtful,  understanding and so easy to work with.  Love em!!!","source":"Google","submissionTime":"2023-04-28T00:00:00","userName":"Leelee M."},{"reviewId":"4d2661ca-ebc3-4fbf-8f7b-61c12ec0a1b7","range":0,"rating":5,"reply":"Hi Genna, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n","replyTime":"2023-04-10T11:39:00","review":"Great deal! Friendly and helpful staff! There is another storage facility, not related to this one, 2 buildings down from it, in awful condition. You get no office staff, run down facility, and higher prices for the exact same units that are in nicer condition at Extra Space Storage. Will recommend to everyone needing a unit in the future. Absolutely deserve the 5 stars and more! Thanks again guys!","source":"Google","submissionTime":"2023-04-15T00:00:00","userName":"Genna G."},{"reviewId":"c58872c9-438e-4513-a8e2-7d16445b9943","range":0,"rating":3,"reply":"Hi Jeremy, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.\n","replyTime":"2023-04-05T08:16:00","review":"Storage units are typical— pricing model is a bit of a bait and switch. Rates increase regularly.","source":"Google","submissionTime":"2023-04-05T00:00:00","userName":"Jeremy E."},{"reviewId":"4949ce87-4e6b-49ee-b462-8f51502f2f2f","range":0,"rating":4,"reply":"Thank you for the kind words, Melissa! We're committed to providing excellent customer service and cleanliness. Your suggestions will be reviewed internally so we can work on improving your experience! Give us a call at (502) 969-9986 if you need anything in the meantime.","replyTime":"2023-04-02T09:04:00","review":"Friendly service, clean, only wish they had a dumpster that was available all the time","source":"Google","submissionTime":"2023-04-01T00:00:00","userName":"Melissa Z."},{"reviewId":"fb165f1a-7247-4bf3-b1a1-3d7e170db4ef","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, James. We're committed to being your go-to stop for all your local storage needs! Feel free to stop by the office if you need anything! ","replyTime":"2023-03-27T13:24:00","review":"Amazing place to rent at","source":"Google","submissionTime":"2023-03-27T00:00:00","userName":"James A."},{"reviewId":"e3d3057a-eb85-4765-ad07-f6555fc3645d","range":0,"rating":5,"reply":"Hi Oscar, thank you for your review. We're glad the manager on duty was really polite and cooperative with your crew and offered you the break room and bathroom as you work on your project. Feel free to stop by the office if you need anything! ","replyTime":"2023-03-23T10:09:00","review":"Visited this location as a contractor and manager on duty was really polite and cooperative with our crew, he offered us the break room and bathroom as we work on our project. Hands down one of the coolest manager that I worked with.","source":"Google","submissionTime":"2023-03-23T00:00:00","userName":"Oscar P."},{"reviewId":"49854164-cd2e-4488-8cc8-000a4cb1ea15","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Billy. We're committed to being your go-to stop for all your local storage needs! As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2023-03-23T10:05:00","review":"Great place","source":"Google","submissionTime":"2023-03-23T00:00:00","userName":"Billy W."},{"reviewId":"efcec191-4681-4c86-8725-3d1621d66311","range":0,"rating":5,"reply":"Hi Matt, thank you for your review. We're glad Tanner was very nice and jumped your truck. Feel free to stop by the office if you need anything! ","replyTime":"2023-03-23T11:51:00","review":"I went there this morning to get all of my other stuff packed up and I lefted my truck key on and the manager tanner was very nice and jumped my truck. Thank you","source":"Google","submissionTime":"2023-03-23T00:00:00","userName":"Matt M."},{"reviewId":"b980aa63-3486-498a-b714-4cfc38d30bbe","range":0,"rating":5,"reply":"Hi Michael, thank you for recommending us. We're glad Tanner did a great job of showing you around and taking care of all the paperwork. We're so happy to hear that your experience with the cleanliness and convenience of the facility has been positive! At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-03-23T13:26:00","review":"Tanner did a great job of showing us around and taking care of all the paperwork. The site is clean, affordable, and very convenient. Highly recommend!","source":"Google","submissionTime":"2023-03-23T00:00:00","userName":"Michael S."},{"reviewId":"d3a2da56-840b-49a3-8da7-1511e9cb925f","range":0,"rating":5,"reply":"Thank you for recommending us, Rae. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out at 888-STORAGE if you need anything! ","replyTime":"2023-03-22T08:59:00","review":"I was on the verge of being auctioned out of my storage unit, but thanks to the help of Jordan and the Extra Space Storage district, I was able to pay my bill and keep my items safe and secure. I recommended Extra Space Storage to anyone who needs the room","source":"Google","submissionTime":"2023-03-22T00:00:00","userName":"Rae H."},{"reviewId":"74451421-f85c-42e0-ab69-ffb33c33efe0","range":0,"rating":4,"reply":"Hi John, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to stop by the office if you need anything! \n","replyTime":"2023-03-14T13:33:00","review":"Within minutes of I65, easy access and friendly staff.","source":"Google","submissionTime":"2023-03-14T00:00:00","userName":"John D."},{"reviewId":"730f6301-bb7e-4b4d-9e57-a3e4d2c0af98","range":0,"rating":5,"reply":"Thank you for the excellent rating, Jose. We are glad Tanner was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you. ","replyTime":"2023-03-10T17:25:00","review":"Great amazing customer service the manager was super nice and helpful and great guy thanks tanner","source":"Google","submissionTime":"2023-03-10T00:00:00","userName":"jose r."},{"reviewId":"980b7078-223c-4fdd-957e-2b23a541ce07","range":0,"rating":5,"reply":"Thanks for the awesome review, Martha! It's great to know how polite and helpful our team has been. Don't hesitate to stop by the office or contact us at (502) 969-9986 if you need anything.","replyTime":"2023-03-11T09:31:00","review":"The staff was very polite, and helpful.","source":"Google","submissionTime":"2023-03-10T00:00:00","userName":"Martha J."},{"reviewId":"76f2202c-63cc-408c-8b45-887ca1b0eef4","range":0,"rating":3,"reply":"Our team appreciates your rating, Kathy. We're glad Scott was extremely professional and that we could provide a clean facility. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.","replyTime":"2021-08-20T05:18:00","review":"I would recommend Extra Space Storage to anyone needing this service - for a short period of time.  Scott was extremely professional from the beginning when signing on to rent the space, and helpful with any issues that came up.  Clean and roomy storage lockers.\nHowever, the reasonable rates at the start of the rental almost doubled after just a few months- I needed this service for a bit more than a year and I felt rates were extremely unreasonable after they had been increased so drastically.","source":"Google","submissionTime":"2023-03-06T00:00:00","userName":"Kathy G."},{"reviewId":"c6babf11-9541-4165-9a57-4bfcae3c7130","range":0,"rating":2,"reply":"Hi Raymond, thank you for leaving us a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (502) 969-9986. ","replyTime":"2023-02-27T03:22:00","review":"I got a lien unit in a auction and the roof had leaked and everything was moldy and had mildewed. With everything ruined it is no wonder the people didn't pay. The staff are wonderful and polite. They do their very best to make sure you have everything you need. They just need to keep up with the maintenance of the building and grounds.","source":"Google","submissionTime":"2023-02-28T00:00:00","userName":"Raymond P."},{"reviewId":"cba23724-d8b7-4685-9b52-4a04107a1cb0","range":0,"rating":5,"reply":"Thank you for the kind words, Christy! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-02-27T14:50:00","review":"Exceptional customer service!","source":"Google","submissionTime":"2023-02-27T00:00:00","userName":"Christy B."},{"reviewId":"c787c63e-00cf-40ec-91ee-8b7b72007734","range":0,"rating":5,"reply":"Hi Drew, Thank you for taking the time to leave your feedback! We pride ourselves on having a polite, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2023-02-18T17:18:00","review":"Incredible service. Very polite & professional with great communication from the staff.","source":"Google","submissionTime":"2023-02-18T00:00:00","userName":"Drew K."},{"reviewId":"05ba2471-6a69-48d6-9f4e-ebcbb9f4b652","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Charles! We're so happy to hear Tanner was able to make your rental process hassle free! Give us a call at (502) 969-9986 if you need any future assistance.","replyTime":"2023-02-17T08:03:00","review":"Tanner- The Extra Space store manager at the Preston Hwy location is Awesome! Very Professional and Very Attentive each time I need anything. Thank You!","source":"Google","submissionTime":"2023-02-16T00:00:00","userName":"Charles M."},{"reviewId":"8f0b5f4d-3cfc-4259-b282-b8d09a8384e7","range":0,"rating":5,"reply":"Thank you for the kind words, Jay! We're committed to providing excellent customer service. Let us know if you have questions at 888-storage.\n","replyTime":"2023-02-15T07:49:00","review":"Excellent pricing and service.","source":"Google","submissionTime":"2023-02-15T00:00:00","userName":"Jay a."},{"reviewId":"170c89fe-f785-460f-aa13-57be5eae5b89","range":0,"rating":5,"reply":"Hi Kelly!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 969-9986 or stop by the facility! ","replyTime":"2023-02-10T07:58:00","review":"Bought a unit off auction and the place is great","source":"Google","submissionTime":"2023-02-10T00:00:00","userName":"Kelly B."},{"reviewId":"7c1839c7-2da3-4ad9-bab5-f9f12d681fd6","range":0,"rating":5,"reply":"Thank you for your feedback, Rotted! We love to hear that our customers are happy with Extra Space. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2023-02-10T07:59:00","review":"Amazing facility, highly recommend","source":"Google","submissionTime":"2023-02-10T00:00:00","userName":"Rotted B."},{"reviewId":"1a235252-d12d-4844-8194-8201e66a3f6f","range":0,"rating":5,"reply":"Hi Earl, thank you for recommending us. We're glad our team was very respectful and helpful. We are so glad you are satisfied with your rental rate! We're so happy to hear that your experience with the cleanliness of the facility has been positive! As always stop by the office or call us at 888-storage if you need anything. \n","replyTime":"2023-02-09T11:33:00","review":"They  was very respectful and helpful to us if you need a storage o highly recommend this place they are reasonable on thier prices and very clean !!!","source":"Google","submissionTime":"2023-02-09T00:00:00","userName":"Earl M."},{"reviewId":"207f5971-41b6-4e60-a7e5-9b98c2d203c8","range":0,"rating":4,"reply":"Hi Jason, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings. We are sorry to hear about what happened. Thank you for letting us know that Tanner was professional during this terrible situation. If there is anything we can do for you, please let us know at 888-storage.","replyTime":"2023-02-09T17:24:00","review":"My trailer was stolen from the annex. The stars are for the management, Tanner was very helpful and got right on trying to recover my camper. Very professional in a terrible situation.","source":"Google","submissionTime":"2023-02-09T00:00:00","userName":"Jason C."},{"reviewId":"729806cd-865c-4db9-882a-05b746e93f42","range":0,"rating":5,"reply":"Hi Carrie, thank you for your review. We're glad our team has been nothing but kind and helpful. We're committed to providing excellent customer service. As always stop by the office or call us at 888-storage if you need anything. ","replyTime":"2022-09-30T10:40:00","review":"The entire staff at this location have been nothing but kind and helpful each time I've called, but today, Tanner pulled out all the stops! ??\nCustomer service goes a long way, and you were second to none!\nThanks so much.","source":"Google","submissionTime":"2023-02-06T00:00:00","userName":"Carrie S."},{"reviewId":"de02da83-9078-4f16-81b6-67a4957bd6f8","range":0,"rating":5,"reply":"Thank you for the kind remarks, Latiana! We're so happy to hear we have your recommendation! We think our team is great too! We're glad Tanner was very helpful in your experience and made you feel welcome. Don't hesitate to contact us at 888-storage if you need anything!? ","replyTime":"2022-10-12T11:21:00","review":"Love this place having been renting for 4 months and when I had an issue I was able to call and Tanner fixed it the best he could and I'm very grateful. This is a wonderful place to store your item's.","source":"Google","submissionTime":"2023-02-03T00:00:00","userName":"Latiana S."},{"reviewId":"74c837cd-74bf-46b0-a354-ac5db726547c","range":0,"rating":5,"reply":"Hi Richard, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to stop by the office if you need anything! \n","replyTime":"2023-01-31T10:56:00","review":"Checked out a few storage facilities this is the one I will return when I'm ready to rent the staff was knowledge friendly and approachable addressed all my concerns facility seems accessible and safe","source":"Google","submissionTime":"2023-01-31T00:00:00","userName":"Richard D."},{"reviewId":"7deac240-4ef0-4502-a753-304a9818d2c0","range":0,"rating":5,"reply":"Thank you for the kind words, Matthew! We're committed to providing excellent customer service. Feel free to stop by the office if you need anything! \n","replyTime":"2023-01-31T15:11:00","review":"Great customer service.","source":"Google","submissionTime":"2023-01-31T00:00:00","userName":"Matthew M."},{"reviewId":"d5048293-dd66-4547-b136-8168e84d905e","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Denise. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-30T10:13:00","review":"Great management; this store was amazing and accomodating! Couldnt have landed in better hands at such a tough time! Thank you","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"Denise R."},{"reviewId":"ac8b5348-856b-416a-984b-2f6f359993ea","range":0,"rating":4,"reply":"Hi Theresa, thanks so much for your review! We are thrilled to hear your experience was great. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-30T12:56:00","review":"The experience was great just the start up with the gate was a lil rough...we later got it together. Overall not issues at all. great place for storage","source":"Google","submissionTime":"2023-01-30T00:00:00","userName":"Theresa W."},{"reviewId":"4ca21b38-5ac1-4427-b537-133a5f7a9102","range":0,"rating":5,"reply":"Hi Elizabeth, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, respectful staff, so we are thrilled to hear that you had such a positive experience renting with us! Feel free to stop by the office if you need anything! \n","replyTime":"2023-01-25T10:26:00","review":"You guys are very friendly and are respectfull.","source":"Google","submissionTime":"2023-01-25T00:00:00","userName":"Elizabeth W."},{"reviewId":"4b5b0548-8b2c-4f4d-8d14-ca9fea114576","range":0,"rating":5,"reply":"Thank you for the kind words, Lisa. We're glad Tanner was able to help with your rate increase! Our team is here to serve you, so give us a call at (502) 969-9986 if you need any future assistance.\n","replyTime":"2022-10-11T19:55:00","review":"Tanner was the associate that I worked with concerning a huge rate increase.  He took the time to listen to my concerns and had a solution to offer. Thanks to Tanner I will continue to use their services as needed.","source":"Google","submissionTime":"2023-01-17T00:00:00","userName":"lisa j."},{"reviewId":"93d559c3-ca78-4fa6-b453-8db224b83340","range":0,"rating":5,"reply":"Thank you for the excellent rating, Nadiya! We're happy we were able to provide a smooth rental experience. We're glad our employee was really really nice, showed you the unit, and explained everything. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-06T10:01:00","review":"Great Great service! Walked in after doing everything on the phone (another seamless process), and I got a good deal! The guy was really really nice and showed me the unit and explained everything.! Great first experience! Love that it's an indoor unit as well!","source":"Google","submissionTime":"2023-01-06T00:00:00","userName":"Nadiya P."},{"reviewId":"cdc0e4c9-1008-4889-be26-24a31f850717","range":0,"rating":5,"reply":"Hi Mike, thank you for your review. We're glad our employee was very friendly and helpful. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2023-01-05T09:56:00","review":"There was actually an attendant working unlike other places i tried he was very friendly and helpful unit was nice and clean","source":"Google","submissionTime":"2023-01-05T00:00:00","userName":"Mike H."},{"reviewId":"ae6a1164-108b-49c0-8cc6-f9a44eb91f46","range":0,"rating":5,"reply":"Hi Brandy, thank you for your review. We're glad Tanner was so helpful and informative. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-12-30T12:07:00","review":"Tanner was so helpful and informative. I was so appreciative of his patience and kindness when answering my questions.","source":"Google","submissionTime":"2022-12-30T00:00:00","userName":"Brandy C."},{"reviewId":"78e3f147-187f-4e05-a692-bb472275c461","range":0,"rating":5,"reply":"Hi Stephanie, thank you for your review. We're glad Rebecca was very helpful, and knowledgeable, and made the process simple. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-12-28T11:36:00","review":"Rebecca was very helpful and knowledgeable and made the process simple.","source":"Google","submissionTime":"2022-12-28T00:00:00","userName":"Stephanie C."},{"reviewId":"42340db2-df7b-4e4a-8c9a-56383ea45134","range":0,"rating":5,"reply":"Hi Ryan, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and nice staff, so we do our best to make sure we are able to provide that! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-12-19T12:38:00","review":"Helped a friend move some belongings into a unit at this location. I was impressed by how clean and nice the employee working there was.","source":"Google","submissionTime":"2022-12-19T00:00:00","userName":"Ryan H."},{"reviewId":"d49470b6-2cd1-4ae1-943e-b205da4ebb42","range":0,"rating":5,"reply":"Hi Jacob, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 969-9986 or stop by the office if you need anything!\n","replyTime":"2022-12-17T13:27:00","review":"Great Staff!","source":"Google","submissionTime":"2022-12-17T00:00:00","userName":"Jacob T."},{"reviewId":"0257d03e-5a0d-4c03-8621-d584c913bb15","range":0,"rating":5,"reply":"Hi Nadia, thank you for taking the time to share your experience with us. We know that our customers value secure facilities and helpful staff, so we do our best to make sure we are able to provide that! We're committed to providing excellent customer service. Please stop by the office or contact us at 888-storage if you have any questions!  ","replyTime":"2022-12-11T10:50:00","review":"Really wonderful,  helpful and secure. Climate storage kept stuff intact more than 2 years in great condition. Excellent customer service!","source":"Google","submissionTime":"2022-12-11T00:00:00","userName":"Nadia S."},{"reviewId":"ccd3b4a3-86ec-400f-8f67-b6b0248eeadd","range":0,"rating":5,"reply":"Thank you for the excellent review, Chelyn! We're happy we were able to provide a smooth rental experience. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2022-12-06T11:49:00","review":"Very easy start up, the auto payments and text reminders was a nice touch. Never had any issues.","source":"Google","submissionTime":"2022-12-05T00:00:00","userName":"Chelyn L."},{"reviewId":"e0be0afa-835f-4961-bf3b-22c416fbe833","range":0,"rating":5,"reply":"Hi Calendar, thank you for taking the time to share your experience with us. We know that our customers value secure facilities and helpful staff, so we do our best to make sure we are able to provide that! Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-12-04T10:08:00","review":"Very helpful staff. Our vehicle was parked in a secure place. Thank you!","source":"Google","submissionTime":"2022-12-03T00:00:00","userName":"Calendar W."},{"reviewId":"682f3078-0774-4613-b461-e5f61cce90ce","range":0,"rating":5,"reply":"Thank you for your 5-star review, Adrienne. We are happy you had a great experience. As always stop by the office or call us at 888-storage if you need anything.  ","replyTime":"2022-12-02T12:03:00","review":"Friendly Service!","source":"Google","submissionTime":"2022-12-01T00:00:00","userName":"Adrienne H."},{"reviewId":"de736360-799d-4d6f-a798-00f41bbe0dc3","range":0,"rating":5,"reply":"Thank you for the kind words, Sunny! We're committed to providing excellent customer service, so we are thrilled to hear your experience with Spencer reflects that. Stop by our office if you need anything in the future! \n","replyTime":"2022-11-30T11:03:00","review":"Great service from Spencer thank you.","source":"Google","submissionTime":"2022-11-30T00:00:00","userName":"Sunny D."},{"reviewId":"babce56f-be2b-4265-9182-01deb7e81c07","range":0,"rating":5,"reply":"Hi Savannah, thank you for your review. We're glad Spencer was very helpful, understanding, and informative! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-30T11:03:00","review":"Spencer was very helpful, understanding and informative!!","source":"Google","submissionTime":"2022-11-30T00:00:00","userName":"Savannah B."},{"reviewId":"2ff37822-02df-477c-9dca-d7c3d093fa17","range":0,"rating":5,"reply":"Hi Brittany, thank you for your review. We're glad our employee was very polite, and helpful, and was able to answer all your questions. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Feel free to stop by the office if you need anything! \n\n","replyTime":"2022-11-30T10:51:00","review":"Stop by this business today. While I didn’t rent today, I am seriously considering doing so. The man at the counter was very polite and helpful. He was able to answer all my questions. Very clean.","source":"Google","submissionTime":"2022-11-29T00:00:00","userName":"Brittany R."},{"reviewId":"7629e10a-334f-4905-9d23-0ede95cea6e6","range":0,"rating":5,"reply":"Thanks for being a loyal customer, Jessica! We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. We are so happy to hear that Tanner  could accommodate you. We're always here to help with any of your storage needs at 888-storage.","replyTime":"2022-11-29T13:27:00","review":"I have been with Extra Space Storage for about 3 years now. The location is perfect and the staff even better. Every time, I forget my login code or need something else the staff always goes above and beyond to assist me. With my last visit there I misplaced my key and Tanner was able to quickly remove my lock and help me with purchasing a new one. He even escorted me to my unit and showed my how to use the new lock (it was very different from my last one). Thank you Extra Space Storage for always being so helpful!!","source":"Google","submissionTime":"2022-11-28T00:00:00","userName":"Jessica A."},{"reviewId":"afcb6be8-f0c2-4778-ae0e-3bf3c404982e","range":0,"rating":5,"reply":"Thanks, Theresa! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Tanner was able to provide that for you! Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-11-25T14:19:00","review":"Tanner was very friendly and accommodating. He listened intently and helped me to decide on a storage size. Overall I think he is exceptional.","source":"Google","submissionTime":"2022-11-23T00:00:00","userName":"Theresa S."},{"reviewId":"dde935d0-b018-4d7d-9489-0ee19714caa9","range":0,"rating":5,"reply":"Hi Alexey, thank you for your review. We're glad Tanner was very helpful and knowledgeable. Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-09-24T00:54:00","review":"Excellent  Encounter with Tanner who was very helpful and knowledgeable.  ??????","source":"Google","submissionTime":"2022-11-22T00:00:00","userName":"Alexey D."},{"reviewId":"d26f099e-5adb-4a45-9b56-ff6cddc7f482","range":0,"rating":5,"reply":"We're so excited to have you back at Extra Space Storage, Todd. Thank you for trusting us with your valued items and for giving us the opportunity to work with you again! Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-11-18T09:50:00","review":"Repeat customer, Best service ever.","source":"Google","submissionTime":"2022-11-17T00:00:00","userName":"todd r."},{"reviewId":"e58749e7-0024-4931-be56-769bd67889a8","range":0,"rating":5,"reply":"Thank you for the review, Heb! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please stop by the office or contact us at 888-storage if you have any questions! ","replyTime":"2022-11-15T09:52:00","review":"Sales person was very helpful in finding a storage spot for my boat","source":"Google","submissionTime":"2022-11-15T00:00:00","userName":"Heb D."},{"reviewId":"4a6c2a3e-f54d-4548-923a-f11efa8b2ff5","range":0,"rating":5,"reply":"Hi Allisandra, thank you for your review. We're glad our team was able to help! Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-11-13T10:00:00","review":"Thank you for the help!","source":"Google","submissionTime":"2022-11-12T00:00:00","userName":"Allisandra W."},{"reviewId":"b5d738a1-5bb5-4e79-a7a2-7ee7e149be45","range":0,"rating":5,"reply":"Hi Andrea, thank you for recommending us. We're glad our team was able to help! We are so happy you are satisfied with your rental rate! Please stop by the office or contact us at 888-storage if you have any questions! \n\n","replyTime":"2022-11-05T11:59:00","review":"The staff is always helpful. Reasonably priced.  Would recommend.","source":"Google","submissionTime":"2022-11-03T00:00:00","userName":"Andrea K."},{"reviewId":"a96ed6e5-c34e-4833-ab5a-c143b46fc5a7","range":0,"rating":4,"reply":"Hi Raye!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 969-9986 or stop by the facility! ","replyTime":"2022-11-02T14:36:00","review":"Very personable and efficient. However leaving and entering the storage facility I wasn’t informed if I needed to close the gate myself. The gate automatically closes after a min or so.","source":"Google","submissionTime":"2022-11-02T00:00:00","userName":"Raye B."},{"reviewId":"682ec3a4-6e9f-4a83-9587-6c4f966464ed","range":0,"rating":5,"reply":"Hi Sonja, thank you for your review. We're glad Scott was immediately reassuring that they had space, would handle it, and was so patient. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  ","replyTime":"2022-10-26T10:38:00","review":"I was in a VERY tight spot: a delivery had arrived from overseas, and I had been waiting for it for 6 months and now the driver was saying he could not drive down my street!!! I didn't know what to do. I called a few storage spaces and nothing. So I called Scott at Extra Space Storage and he was immediately reassuring that they had space, that he would handle it and he was so patient and kind. He took care of everything and my delivery was safely stored!! So grateful for the wonderful and immediate solution!","source":"Google","submissionTime":"2022-10-26T00:00:00","userName":"sonja d."},{"reviewId":"0e527156-0665-4a74-93ac-70e6b44a2618","range":0,"rating":5,"reply":"Hi Elizabeth, thank you for recommending us. We're glad Tanner was excellent at helping resolve an issue. We're committed to providing excellent customer service. Please stop by the office or contact us at 888-storage if you have any questions! \n","replyTime":"2022-07-13T16:55:00","review":"Tanner was amazing on helping resolve an issue. Great customer service and highly recommended by me.","source":"Google","submissionTime":"2022-10-19T00:00:00","userName":"Elizabeth R."},{"reviewId":"a6c1f334-f5da-4441-82fe-0e4f5c62263d","range":0,"rating":5,"reply":"We think Adam is great too! Thanks for the positive review, Jeff. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2022-10-12T18:33:00","review":"Adam was great! Very friendly and helpful","source":"Google","submissionTime":"2022-10-12T00:00:00","userName":"Jeff S."},{"reviewId":"d051141c-d40f-4d87-b22c-a0e61da42150","range":0,"rating":5,"reply":"Hi Asevorg, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. \n","replyTime":"2022-10-04T11:42:00","review":"This is my second review of Extra Space Storage on Preston Highway. I have been with  them longer than I can remember! I have always been treated fairly, with courtesy and respect, and professionally. I don't remember a time I wasn't greeted well or when someone didn't go out of their way or above and beyond to accommodate my needs or help in some way or another! Still the same and I'm thankful!! Don't go anywhere being unrealistic, after all this is a business and there are policies. In my opinion they are the best of the best and I can't see being anywhere else!","source":"Google","submissionTime":"2022-10-04T00:00:00","userName":"Asevorg"},{"reviewId":"328b1d29-bc2c-47d7-89db-96e4b7be81a8","range":0,"rating":5,"reply":"Toni, we are so happy to hear that Adam could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you have any questions, let us know at 888-storage.\n","replyTime":"2022-10-04T11:20:00","review":"Adam was very helpful at working with me to get a unit of my preference. Very friendly- professional and resolved any issues . Thanks Adam!!","source":"Google","submissionTime":"2022-10-03T00:00:00","userName":"Toni W."},{"reviewId":"2b2da3de-4075-4cec-a764-bd6d4d36d9f9","range":0,"rating":4,"reply":"Hi Chris, thank you for your review. We're glad our team is friendly and helpful. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-10-01T10:10:00","review":"Everyone is friendly and helpful.","source":"Google","submissionTime":"2022-10-01T00:00:00","userName":"Chris B."},{"reviewId":"26804ac1-ab9f-498e-8edc-d70f2fb04206","range":0,"rating":5,"reply":"Thank you for your feedback, Dave! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. ","replyTime":"2022-09-30T10:27:00","review":"Clean, secure storage. Friendly, competent staff.","source":"Google","submissionTime":"2022-09-30T00:00:00","userName":"Dave C."},{"reviewId":"7092943e-45c0-4abc-aac8-6ae0bb7dee11","range":0,"rating":5,"reply":"Thanks for the positive review, Sergio! We are glad you had a great experience with Adam. Stop by our office or give us a call at 888-786-7243 at any time if you need assistance or have any questions. ","replyTime":"2022-09-24T14:40:00","review":"Adam was great. I did reservation with him and when I got there. All was done. Thank you Adam.","source":"Google","submissionTime":"2022-09-28T00:00:00","userName":"Sergio I."},{"reviewId":"88c14f37-fc81-44e3-9e4f-7e717de6556a","range":0,"rating":5,"reply":"Hi Dennis!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 969-9986 or stop by the facility! ","replyTime":"2022-09-24T14:42:00","review":"Very easy to work with","source":"Google","submissionTime":"2022-09-24T00:00:00","userName":"Dennis W."},{"reviewId":"f0044851-7a6b-41ee-87ce-fd4071a76a07","range":0,"rating":5,"reply":"Thanks! We're so appreciative of your excellent rating, Fernando! Don't hesitate to reach out to us at (502) 969-9986 if you  ever need any assistance.","replyTime":"2021-09-13T14:32:00","review":"Thank you Tanner Rawlins !!! You were a Great help in securing our storage unit!! Always a great experience working with the storage professionals at Extra Space !! Looking forward to meeting you in person !! Keep up the good work and we will definitely be recommending your location to all my business associates.!! Thanks again !!","source":"Google","submissionTime":"2022-09-20T00:00:00","userName":"Fernando B."},{"reviewId":"e67c0be5-3c5b-4560-a98e-4423ec6e035d","range":0,"rating":5,"reply":"Hi Vincent, thank you for your review. We're glad our team was very nice and polite. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-09-20T12:36:00","review":"Very nice and polite staff, went to the office to return a lock I didn't need and came out with an rechargeable light with their brand on it. That's pretty cool, and it will definitely get alot of usage. Thanks again.","source":"Google","submissionTime":"2022-09-20T00:00:00","userName":"Vincent H."},{"reviewId":"d4519689-73cf-4305-9567-42aaa05924b5","range":0,"rating":5,"reply":"Hi Michael, thank you for recommending us. We're glad our team was very friendly and courteous. Stop by our office if you need anything in the future! \n","replyTime":"2022-09-18T14:16:00","review":"Very friendly and courteous staff.  Highly recommend this place for your storage needs.","source":"Google","submissionTime":"2022-09-18T00:00:00","userName":"Michael H."},{"reviewId":"bd4c26ca-68db-4308-b727-93d88641545f","range":0,"rating":5,"reply":"Thank you for the kind words, Lee! We're committed to providing excellent customer service. We agree that Tanner is fantastic! Please stop by the office or give us a call at 888-STORAGE. \n","replyTime":"2022-09-12T13:05:00","review":"The whole thing was great.  First Tina, customer svc. Fantastic.  Tanner, on site Mgr fantastic.  Than I you I will always use extra space for my storage!!!! Not kidding. So pleasant, helpful painless!! Fabulous!!!@","source":"Google","submissionTime":"2022-09-12T00:00:00","userName":"Lee M."},{"reviewId":"3157a9ac-1762-49fb-b875-d6a4c8d96091","range":0,"rating":5,"reply":"Thank you, Ace. We're thrilled you had a positive experience at Extra Space Storage. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.","replyTime":"2022-09-10T10:21:00","review":"The representative was very professional and made the experience really easy. And because of a misunderstanding he even agreed to give me $15 off my next month","source":"Google","submissionTime":"2022-09-10T00:00:00","userName":"Ace T."},{"reviewId":"cd68438a-3c9a-4fa5-895e-9ef9064e558c","range":0,"rating":5,"reply":"Thank you for the excellent rating, Grace! Don't hesitate to reach out if you need anything!","replyTime":"2022-03-18T11:34:00","review":"Extra Space was literally the most respectful company to deal with. I am super satisfied with their service","source":"Google","submissionTime":"2022-09-01T00:00:00","userName":"Grace H."},{"reviewId":"8adb91a5-7c44-4e1b-a82a-6697b092f28c","range":0,"rating":5,"reply":"Thanks for the awesome review, Ramses! We work hard to provide our customers with clean and fairly priced facilities and polite staff so we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (502) 969-9986 if you need anything.","replyTime":"2022-09-01T11:13:00","review":"Nice clean place, good prices and very polite people","source":"Google","submissionTime":"2022-08-31T00:00:00","userName":"Ramses T."},{"reviewId":"fafbbe77-e1cb-420c-abe5-fef81a691bbc","range":0,"rating":5,"reply":"We think Olympia and T are great too! Thanks for the positive review, Tracy. Stop by our office if you need anything in the future! ","replyTime":"2022-08-19T09:42:00","review":"Olympia and T were awesome","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"Tracy M."},{"reviewId":"2794c4c9-48dc-4843-9eba-7f624220b295","range":0,"rating":5,"reply":"Hi Sydney, thank you for your review. We're glad T and Olympia were very awesome with helping you fix your lock. As always, give us a call at 888-storage if you need anything.  ","replyTime":"2022-08-19T14:30:00","review":"T and Olympia were very awesome with helping me fix my lock ??","source":"Google","submissionTime":"2022-08-19T00:00:00","userName":"Sydney F."},{"reviewId":"3bf9bdd6-29e2-4362-a15a-e6e9030ca007","range":0,"rating":5,"reply":"Hi Mark, thank you! We are happy to hear this. Reach out if you need anything, please.","replyTime":"2022-09-02T06:15:00","review":"BIG MIKE!!! YOU'RE THE BEST!!!","source":"Google","submissionTime":"2022-08-12T00:00:00","userName":"mark t."},{"reviewId":"41d92051-987f-4165-8f0b-39e9669848e3","range":0,"rating":5,"reply":"Hi Donetta, thank you for your review. We're glad Scott was very kind, very informative, and made the process go smoothly. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-06-24T13:56:00","review":"Scott was very kind and very informative. He made the process go smooth","source":"Google","submissionTime":"2022-08-08T00:00:00","userName":"donetta t."},{"reviewId":"f0a146be-bbbc-4076-b914-37f717fbb17d","range":0,"rating":5,"reply":"Thank you for the perfect rating, Brit. We're happy to know Tee and Olympia were nice and professional! Our team is here to serve you, so give us a call at (502) 969-9986 if you need any future assistance.\n","replyTime":"2022-08-06T17:01:00","review":"Love this location! Tee and Olympia are so nice professional! Will def recommend.","source":"Google","submissionTime":"2022-08-06T00:00:00","userName":"Brit B."},{"reviewId":"a3937a8d-3c72-41b6-a6f8-2ffe190d2c6f","range":0,"rating":5,"reply":"Thank you for the kind words, Maat! We're committed to providing excellent customer service. Don’t hesitate to stop by the office if you need anything. \n","replyTime":"2022-08-05T14:51:00","review":"Awesome customer service.","source":"Google","submissionTime":"2022-08-05T00:00:00","userName":"Maat B."},{"reviewId":"6be94ac5-1f84-4ca4-ae9c-dad3f49469e0","range":0,"rating":5,"reply":"Hi Brea, thank you for your review. We're glad Tanner was extremely kind and helped you quickly and graciously. Please stop by the office or give us a call at 888-STORAGE. \n","replyTime":"2022-08-05T14:56:00","review":"Tanner was extremely kind and helped me quickly and graciously. Thank you so much Tanner!","source":"Google","submissionTime":"2022-08-05T00:00:00","userName":"Brea W."},{"reviewId":"d1d75dae-fbca-406e-8b17-e89abd3b2fdc","range":0,"rating":5,"reply":"Hi Amanda, thanks so much for your review! We are thrilled to hear your experience was positive and that Scott was informative, customer-oriented, and awesome to work with. We are always here to help with your storage needs! Give us a call at (502) 969-9986 or stop by the office if you need anything.\n","replyTime":"2022-08-03T15:13:00","review":"Called my location to make a payment, but unfortunately they are closed today, I was sent to this location and Scott was awesome. He was on property checking on something’s but said as soon as he got back in the office he would call me back. Within 5 mins he returned my call and took my payment. He explained everything to me in detail. I have used extra space storage for many years and have never had a problem. They are amazing and treat their customers with so much respect. Thanks again Scott for everything.","source":"Google","submissionTime":"2022-08-02T00:00:00","userName":"Amanda S."},{"reviewId":"401d686a-15bb-46d3-9818-601a9e81a28a","range":0,"rating":2,"reply":"Hi Kris, thank you for your review! We are disappointed to know your experience with our local staff. We strive to provide each and every one of our customers with the best customer service and are upset we failed you. We will be sure to review your feedback internally to provide proper training to our team members. Please reach out to us at 888-storage if you would like to discuss this further!\n","replyTime":"2022-04-02T10:59:00","review":"I have two units here that I have had since January. EVERY month they call hounding me over the bill. Every month I remind them that we set the bill due date to the first.. but every month they start calling on the 26th and get so rude. Tea was super rude when I called to explain today. Also the ceiling in my big unit is crumbling concrete rock ALL over my things! Unacceptable!","source":"Google","submissionTime":"2022-07-28T00:00:00","userName":"Kris D."},{"reviewId":"b7c5667d-db3f-4b96-8db1-e45c67c7f90e","range":0,"rating":5,"reply":"Thank you for the excellent rating, Karen! We're glad Scott is very helpful and compassionate. Please let us know if we can be of further assistance at 888-storage!","replyTime":"2022-04-05T13:09:00","review":"Scott the manager at this location is very helpful and compassionate. Always looking out for his customers","source":"Google","submissionTime":"2022-07-27T00:00:00","userName":"Karen S."},{"reviewId":"7b63cc27-facd-44d3-aec7-7c88a5816d87","range":0,"rating":5,"reply":"Hello, Zachary. Thank you for the 5-star review! We're so happy we could help. Feel free to reach out at any time at 888-storage.","replyTime":"2022-07-25T16:20:00","review":"Affordable","source":"Google","submissionTime":"2022-07-25T00:00:00","userName":"Zachary M."},{"reviewId":"50e00006-f94a-426b-aed0-02101be84263","range":0,"rating":5,"reply":"Hi Michael, thank you for your review! We're so happy to hear that your experience with T and the cleanliness of the facility have been positive! Feel free to reach out at any time at 888-storage.","replyTime":"2022-07-25T15:59:00","review":"Great service, T was great detailing all services offered, facility very clean, would recommend to others","source":"Google","submissionTime":"2022-07-25T00:00:00","userName":"MICHAEL H."},{"reviewId":"ac4eb52e-3553-4929-82eb-6f3c5206166d","range":0,"rating":5,"reply":"Thank you for the kind remarks, Jasmine! We're so happy to hear we have your recommendation! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2022-07-25T15:53:00","review":"The staff was very friendly and helpful in deciding my size unit. Never any issues with my property. I definitely recommend.","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"Jasmine B."},{"reviewId":"62aa6917-efdb-4910-b1e5-678e10556bd4","range":0,"rating":5,"reply":"Thank you for returning to Extra Space, Brandi! We value you as a customer, and we're so happy you've chosen to rent with us again! It's great to know you have been met with affordable prices and great customer service. Call us at 888-storage if there is anything else we can do to assist you!\n","replyTime":"2022-07-26T13:47:00","review":"Fantastic service.\nPrice is affordable.\nNever had any surprise fees or issues canceling early.\nI am a Returning customer.","source":"Google","submissionTime":"2022-07-22T00:00:00","userName":"Brandi T."},{"reviewId":"b819b8b0-fc52-4073-9200-90bf0678e64d","range":0,"rating":5,"reply":"We think T is great too! Thanks for the positive review, Diana. We're glad she kindly guided you through renting your first storage space, actively listened to your questions and concerns, and responded with sincerity. Please stop by the office or give us a call at 888-STORAGE. ","replyTime":"2022-07-22T09:48:00","review":"T was absolutely wonderful and I’m beyond grateful for her kindness in guiding me through renting my first storage space. She actively listened to my questions and concerns and responded with sincerity.","source":"Google","submissionTime":"2022-07-21T00:00:00","userName":"Diana M."},{"reviewId":"900a981a-b80a-488f-ab28-a8334b696ecb","range":0,"rating":5,"reply":"Hi Eric, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Please stop by the office or give us a call at 888-STORAGE. ","replyTime":"2022-07-22T09:26:00","review":"Friendly staff, convenient location, clean facility. You can’t beat that for storage.","source":"Google","submissionTime":"2022-07-21T00:00:00","userName":"Eric L."},{"reviewId":"8620f8ba-4eae-492e-9289-b49f216998a7","range":0,"rating":5,"reply":"Hi R, thank you for recommending us. We're glad Mr. Scott is very knowledgeable about their storage products and service, and is also very courteous, and professional. At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. As always, give us a call at 888-storage if you need anything.  ","replyTime":"2022-07-18T14:59:00","review":"I had the pleasure of meeting Manager, Mr. Scott. He is very knowledgeable about their storage products and services. He is also very courteous and professional. Their prices are very reasonable and affordable compared to their Competitors. For future customers whose work day ends late evenings, Extra Space Storage access hours are a little longer than their Competitors so that you DON'T have to rush through traffic to get your items stored in their units.\nI highly recommend Extra Space Storage for your storage and moving needs.","source":"Google","submissionTime":"2022-07-18T00:00:00","userName":"R J."},{"reviewId":"6fc80926-db66-4145-af21-3e1ee5cd2104","range":0,"rating":5,"reply":"Hi Jessica, thank you for your review. We're glad  Scott was closing up and stopped everything to help you. As always, give us a call at 888-storage if you need anything.  ","replyTime":"2022-06-23T09:30:00","review":"Update. Had some questions yesterday and got there about 6:05. Scott was closing up and stopped everything to help me. I am so happy I found this place.\n\nT was great to deal with and so helpful. She made my rental so easy. Very nice storage units.","source":"Google","submissionTime":"2022-06-30T00:00:00","userName":"Jessica B."},{"reviewId":"fe40dd24-b137-4569-9a41-c6637f58a20e","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very nice guy and excellent service.","source":"Google","submissionTime":"2022-06-27T00:00:00","userName":"Big M."},{"reviewId":"4314fc33-c78c-4e29-bead-84d966528e92","range":0,"rating":5,"reply":"Thank you for the excellent rating, Cecilea! We're happy we were able to provide a smooth rental experience. Feel free to reach out at any time at 888-storage.","replyTime":"2022-06-28T11:58:00","review":"Pretty quick and easy, and the web prices are pretty good.","source":"Google","submissionTime":"2022-06-27T00:00:00","userName":"Cecilea M."},{"reviewId":"0ef2d517-7064-4fe0-a9f7-ded42f33847a","range":0,"rating":5,"reply":"Hi Tammy, thank you for your review. We're glad Scott came right out, was very very nice, and was able to help you with your key situation. We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE.  ","replyTime":"2022-06-22T11:05:00","review":"Yes I had went to my storage unit and I thought I had the right key ..none of them worked , so I called Scott in the office to see if he could help me he came right out and was very very nice and was able to help me with my key situation and get me right in to the unit .I was very grateful .It was great customer service .Thanks Scott","source":"Google","submissionTime":"2022-06-21T00:00:00","userName":"Tammy J."},{"reviewId":"f4287369-f19a-4d98-87d1-ddf41bc0102b","range":0,"rating":5,"reply":"Thanks for the awesome review, Daniel! We work hard to provide our customers with professional and friendly staff and a clean and fairly priced facility so we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (502) 969-9986 if you need anything.","replyTime":"2022-06-18T14:44:00","review":"Very professional staff. Fast friendly, reasonable rates and a super neat / clean space.","source":"Google","submissionTime":"2022-06-18T00:00:00","userName":"Daniel M."},{"reviewId":"96c9f050-03cb-427a-9ae9-b8889456c646","range":0,"rating":2,"reply":"Hi David, thank you for sharing your feedback with us. We understand that this is a stressful time considering the impact of COVID-19 and would love to help if possible. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage? ","replyTime":"2022-06-03T17:05:00","review":"Changing my rating. It only gets a 2 star because of location. The price of my rental has gone up over 100 dollars since we moved in. They are trying to price us out of it. During a pandemic when money is tight you're squeezing every dime out of your loyal customers smdh","source":"Google","submissionTime":"2022-06-03T00:00:00","userName":"david j."},{"reviewId":"c4230ea0-d101-4257-b9c3-3dc5ea4f478f","range":0,"rating":4,"reply":"Thank you for taking the time to share your experience, Josh. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.","replyTime":"2022-06-02T14:57:00","review":"Great price, straight forward online application, and unit access. Good AC in the climate controlled unit. Some issues not being able to get into my unit after hours the first time trying to move-in because it was locked by ExtraStorage and it was a little frustrating that the units only use specialized cylindrical locks now that my ExtraStorage Disk Lock can't be used for. Ceiling light bulb also missing in my storage unit.","source":"Google","submissionTime":"2022-06-02T00:00:00","userName":"Josh L."},{"reviewId":"62920f9d-dc23-4401-a4a6-86d5cc8806c9","range":0,"rating":5,"reply":"Hi Matthew, your recommendation is appreciated! We make it a priority to provide clean, well-maintained, and convenient facilities and are so glad to hear your experience reflects that. We are so happy you are satisfied with your rental rate! Don’t hesitate to stop by the office if you need anything. ","replyTime":"2022-06-01T11:34:00","review":"clean units, well maintained. convenient\nScott from another location covering for this locations closed hours was able to close the deal for me in one call with the best rates.\nHighly recommend","source":"Google","submissionTime":"2022-05-31T00:00:00","userName":"Matthew B."},{"reviewId":"fc890cf5-e1d0-4223-a4d0-1da7d190be3a","range":0,"rating":4,"reply":"Thank you for the kind words, Frances! We're glad Scott took care of most of the issues you had from the night before with a different agent. We're committed to providing excellent customer service. As always, give us a call at 888-storage if you need anything.  \n","replyTime":"2022-06-01T11:51:00","review":"Scott took care of most of the issues I had from the night before with a different agent. You can't ask for a better customer service specialist than him. Job well done sir! Thanks again","source":"Google","submissionTime":"2022-05-31T00:00:00","userName":"Frances C."},{"reviewId":"f6bdf28d-bb36-4a39-9f88-44b8ed2dd841","range":0,"rating":5,"reply":"Iron, we are so happy to hear that Scott could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-storage.\n","replyTime":"2022-05-31T10:35:00","review":"Had a great easy experience with Scott.","source":"Google","submissionTime":"2022-05-30T00:00:00","userName":"iron m."},{"reviewId":"439168d3-179a-4bfc-b069-6b7c0effdd55","range":0,"rating":5,"reply":"Wow, thanks for the great review Tonya! We are so glad you had a positive experience with us. If you ever need any help feel free to stop by or call us at (502) 969-9986. ","replyTime":"2022-05-26T10:01:00","review":"I needed to close my office and I didn't have room at home to move the furniture there. I called Extra Space and the had the size I needed. Filled in the application online and received my code for the gate online. Easy.","source":"Google","submissionTime":"2022-05-25T00:00:00","userName":"Tonya F."},{"reviewId":"e0fa88af-221b-4051-9289-efbefc1070a4","range":0,"rating":4,"reply":"Hi Mike, thank you for sharing your experience with us. Our \"Clean and Green\" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. If you ever need anything, feel free to stop by.  \n\n","replyTime":"2022-05-15T14:50:00","review":"People were nice. Storage unit seems a little dusty & dated.","source":"Google","submissionTime":"2022-05-15T00:00:00","userName":"Mike W."},{"reviewId":"f7ccc7b1-a204-4a70-9b0e-1d90ec06712d","range":0,"rating":1,"reply":"Hi Alex, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. Please call us at 888-storage so that we can better assist you.","replyTime":"2022-05-13T09:59:00","review":"My code didn't work so I went to the manager.  They sent me to a different lot whee my code also didn't work.  I got mad and canceled but they wouldn't refund me on a unit I wasn't given access to.  I've delt with a handful of different storage companies and this one takes the cake for how horrible their service is.","source":"Google","submissionTime":"2022-05-12T00:00:00","userName":"Alex M."},{"reviewId":"c03d815a-3f12-4dfe-9ca6-22dcf980ec11","range":0,"rating":5,"reply":"Thank you for being a loyal customer and recommending us, Jeff! We are thrilled to hear your experience was awesome. Stop by our office if you need anything in the future! ","replyTime":"2022-05-13T09:57:00","review":"Had my car in storage for two years and it was an awesome experience.  I highly recommend this location.","source":"Google","submissionTime":"2022-05-12T00:00:00","userName":"Jeff W."},{"reviewId":"a749a14f-277e-4a5b-8188-d9337f8cc779","range":0,"rating":5,"reply":"We think Scott and T are great too! Thanks for the positive review, Donald. We're glad they were able to hook you up with two storage lots right next to each other for your trailers. Stop by our office if you need anything in the future! ","replyTime":"2022-05-11T17:55:00","review":"Scott and T are awesome! They were able to hook me up with two storage lots right next to each other for my trailers. I couldn’t of been happier with the service!","source":"Google","submissionTime":"2022-05-11T00:00:00","userName":"Donald D."},{"reviewId":"c08fedb1-a72b-4907-a003-04d9759d1a51","range":0,"rating":5,"reply":"Hi Emily. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with  Ms.Tee. Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.","replyTime":"2022-05-09T11:41:00","review":"The lady that helped me name was Ms.Tee! This woman went above and beyond to help me get my storage unit. Very thorough with my lease, of course I had questions. She was able to walk me thru all of it, very detailed oriented. When it was time for me to go to my unit she drove over with me, made sure my gate code worked. Open the door up for me and made sure my lock worked. No one has ever went out of their way and was as genuine as this woman. If it wasn't for going the extra mile for me I really don't think I would have been able to get my unit. If anyone needs a storage unit please go see Extra Space and ask for Ms.Tee she is the one!!!!! If you get to read this, you helped me out way more than you'll ever know, not sure if thank you is saying enough!!!!","source":"Google","submissionTime":"2022-05-08T00:00:00","userName":"Emily M."},{"reviewId":"ee9388c9-3a3b-44cc-8026-f39691e3ae15","range":0,"rating":5,"reply":"Hi Bobby!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 969-9986 or stop by the facility! ","replyTime":"2022-05-06T17:53:00","review":"They had exactly the space I was looking for and at a great price! Staff was super helpful too.","source":"Google","submissionTime":"2022-05-06T00:00:00","userName":"Bobby L."},{"reviewId":"c7448f5f-89ec-461b-9e53-9e81b6e7d935","range":0,"rating":5,"reply":"Thank you for the kind words, Shenika! We're committed to providing excellent customer service. Feel free to reach out at any time at 888-storage.\n","replyTime":"2022-04-30T14:40:00","review":"Love the fact that the person was very knowledgeable and help me ever step of the way. Great customer service!!!","source":"Google","submissionTime":"2022-04-30T00:00:00","userName":"Shenika B."},{"reviewId":"13f514d7-f77f-4175-9459-141600954a70","range":0,"rating":4,"reply":"Hi Ms., thanks so much for your review! We are thrilled to hear your experience with T. was awesome. We're glad she was really patient, helpful, and walked you through everything. We're happy we were able to provide a smooth rental experience. We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-04-24T13:51:00","review":"My experience with T. was awesome. She was really patient and helpful even though I was being very indecisive. She walked me through everything and made it so easy. I was able to do everything online and go to my storage unit. I chose them bc I am currently in a storage facility that COSTS MUCH MORE WITH LESS BENEFITS/FEATURES. I am so grateful that their hours are much longer than 530pm everyday. T made the process and switching so much easier and smoother. I left there feeling satisfied and valued. The customer service there was AWESOME SAUCE!! Great place to rent an accessible storage room.","source":"Google","submissionTime":"2022-04-24T00:00:00","userName":"Ms. D."},{"reviewId":"d97402ea-b80d-413e-a10e-ea5dc6dfeea8","range":0,"rating":1,"reply":"Hi Jaime. We're sorry to hear that you experienced these issues. We pride ourselves on delivering excellent customer service, and will be sure to review your experience internally so we can improve. Thank you for your feedback, and please give us a call at 888-storage if you are still experiencing any issues so we can further assist.","replyTime":"2022-04-25T13:07:00","review":"We had multiple issues with codes being changed and not being notified in advance. Also having items vandalized from our property and the company taking no responsibility! We rented under a promotion and within a month our price went up and over a one year period our pricing went up three times.We will not rent from them again.","source":"Google","submissionTime":"2022-04-24T00:00:00","userName":"Jaime S."},{"reviewId":"e8da8587-3e9e-4c70-9e42-7279f705cd70","range":0,"rating":5,"reply":"Thank you for your kind words, Jess. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-04-19T16:26:00","review":"Love the site Manager, he is always attentive and a perfect gentleman. Decent prices and safe for all types of belongings.","source":"Google","submissionTime":"2022-04-19T00:00:00","userName":"Jess S."},{"reviewId":"0a14d3fb-c840-4d36-a6eb-fe2ef2ebe543","range":0,"rating":5,"reply":"Hi Dereck, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Don't hesitate to reach out to us at 888-storage if you need anything!? \n","replyTime":"2022-04-19T16:27:00","review":"Scott, took my call from another store and worked with me to get me in contact with the right person. I found Scott to be very helpful and professional. Thank you for the great service!","source":"Google","submissionTime":"2022-04-19T00:00:00","userName":"Dereck D."},{"reviewId":"64597f03-1e04-45cc-9787-75f1629b5089","range":0,"rating":5,"reply":"Hi Kris, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-04-02T10:59:00","review":"Have been super helpful, and always clean.","source":"Google","submissionTime":"2022-04-02T00:00:00","userName":"Kris D."},{"reviewId":"b90abdd7-e7a4-4c4d-ac80-994fabb0ca05","range":0,"rating":5,"reply":"Thanks for the great review, Carmelle! We're glad Scott was very pleasant and professional. Please call us at (502) 969-9986 if you have any questions!","replyTime":"2022-04-02T12:20:00","review":"Scott was very pleasant and professional","source":"Google","submissionTime":"2022-04-02T00:00:00","userName":"carmelle m."},{"reviewId":"da7cee95-1b3d-4929-874c-aafd95fad83c","range":0,"rating":5,"reply":"Thank you for the kind words and recommendation, Steven. We're glad Scott has been wonderful to work with, is always courteous, and gets things taken care of in a timely manner. Stop by our office if you need anything in the future! ","replyTime":"2021-11-09T10:23:00","review":"Scott has been wonderful to work with. Always courteous and get things taken care of in a timely manner. I’d recommend his facility to anyone looking for storage.","source":"Google","submissionTime":"2022-04-01T00:00:00","userName":"Steven B."},{"reviewId":"4e74891d-baa1-4129-874b-b1fabf428501","range":0,"rating":5,"reply":"Hi Keith, thank you for your review. We're glad Scott was very kind and helpful. Stop by our office if you need anything in the future! \n","replyTime":"2022-04-01T11:08:00","review":"Scott was very kind and helpful","source":"Google","submissionTime":"2022-04-01T00:00:00","userName":"Keith J."},{"reviewId":"df398b30-17ae-44ef-9dda-835a2f13d9fe","range":0,"rating":5,"reply":"Hi Michelle, thank you for your review. We're glad our team was helpful and friendly. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!  \n","replyTime":"2022-04-01T16:15:00","review":"The people are helpful and friendly, I receive curiosity calls reminding me of a payment that is becoming due.","source":"Google","submissionTime":"2022-04-01T00:00:00","userName":"Michelle J."},{"reviewId":"5c735005-8c83-4f89-8c5e-1ae5547d6b4a","range":0,"rating":5,"reply":"Hello, Ray. Thank you for the 5-star review! We're so happy we could help. We are always here to help with any other storage needs at 888-storage.","replyTime":"2022-03-31T16:01:00","review":"Incredibly helpful staff. Process to setup storage unit was simple, and the billing team was instrumental in helping me resolve a billing issue.","source":"Google","submissionTime":"2022-03-31T00:00:00","userName":"Ray G."},{"reviewId":"95cccf2c-9df2-4d30-b8ba-058fc962b7eb","range":0,"rating":5,"reply":"Hi Vreaux, thank you for your review. We're glad Scott was very kind and extremely helpful! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything!  ","replyTime":"2022-03-30T15:21:00","review":"Scott was very kind and extremely helpful! Amazon customer service!!","source":"Google","submissionTime":"2022-03-30T00:00:00","userName":"Vreaux"},{"reviewId":"c8743b1d-60b4-4cdc-9b16-6b6e6a16ed5c","range":0,"rating":5,"reply":"Thank you for the kind words, David. We're glad T helped you transfer locations and made it as easy as possible. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-03-29T11:09:00","review":"T was awesome. She helped me transfer locations  and made it as easy as possible. If I could give more stars I would. Very friendly and could tell she cares about keeping her customers happy.","source":"Google","submissionTime":"2022-03-28T00:00:00","userName":"David M."},{"reviewId":"245c4bda-6b78-4046-a4e4-7c736eb30849","range":0,"rating":5,"reply":"Thank you for the great rating, James. We're glad Scott was able to help! Our team is here to serve you, so give us a call at (502) 969-9986 if you need any future assistance.\n","replyTime":"2022-03-25T15:19:00","review":"Scott was very helpful in time of need","source":"Google","submissionTime":"2022-03-25T00:00:00","userName":"James A."},{"reviewId":"2965da4e-e059-4023-9784-ebba84fdc1c4","range":0,"rating":5,"reply":"Thanks for the great review, Msaka_ren! We're glad Scott was very friendly and helpful. Please call us at (502) 969-9986 if you have any questions!","replyTime":"2022-03-25T15:36:00","review":"Scott was very friendly and helpful!","source":"Google","submissionTime":"2022-03-25T00:00:00","userName":"msaka_ren"},{"reviewId":"34d9f14c-9fee-4532-9d22-6149ee661bca","range":0,"rating":5,"reply":"Thank you for the review, Ron! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2022-03-25T11:49:00","review":"Always helpful","source":"Google","submissionTime":"2022-03-24T00:00:00","userName":"Ron I."},{"reviewId":"e249ce60-1592-4800-9449-10ae2c59d007","range":0,"rating":5,"reply":"Thank you for the kind words, Alyssa. We're glad Scott was able to help! Our team is here to serve you, so give us a call at (502) 969-9986 if you need any future assistance.\n","replyTime":"2022-03-23T09:29:00","review":"I really appreciated Scott’s helpfulness, during my renting process. He fervently worked to get be the best rate, and helped me to thoroughly explore all of my options. I couldn’t have asked for a better experience.","source":"Google","submissionTime":"2022-03-23T00:00:00","userName":"Alyssa B."},{"reviewId":"40eace2f-753b-453e-9c3a-6af093b9fcf8","range":0,"rating":5,"reply":"Hi Mark Hodge (the Dusty Super!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 969-9986 or stop by the facility! ","replyTime":"2022-03-15T09:15:00","review":"I work as a security guard there and never have any problems from anyone that place is great","source":"Google","submissionTime":"2022-03-14T00:00:00","userName":"Mark H."},{"reviewId":"fc3fb880-b774-4eca-8e40-c50dd0b5e863","range":0,"rating":3,"reply":"Hi Dawn, we consider security our top priority and we're sorry to hear about your experience with climate control in your unit. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (502) 969-9986. ","replyTime":"2022-03-07T12:49:00","review":"I have a unit and a climate control facility but although it says it's climate control it is colder in the facility than it is outside why pay more for the unit if it's not controlled and or it's not going to control the mold inside my unit like it's supposed to and or the rodent controlling the rodent in the mold is the purpose of a climate controlled unit the problem has existed since I have gotten the unit also the break-ins in that part of the facility is unmentionable and they don't consider to be serious even I have mentioned about moving out and it still has not been a serious issue for the facility this is not how you keep customers the problem really needs to be fixed both the break-ins and the climate controlled I shouldn't need a hat and gloves and a winter coat when entering my unit every day or harassment by their security team every night","source":"Google","submissionTime":"2022-03-07T00:00:00","userName":"Dawn D."},{"reviewId":"e91020ef-5845-4352-9796-4ce5809941e5","range":0,"rating":5,"reply":"Hello, Ranette. Thank you for the review. We're so glad Scott could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2022-03-05T12:09:00","review":"Scott the manger really nice and understanding. I will go back if I have too.","source":"Google","submissionTime":"2022-03-05T00:00:00","userName":"Ranette b."},{"reviewId":"98d57e02-8576-42a3-b10a-aa38cc3c30a8","range":0,"rating":5,"reply":"Hello, Hillary. Thank you for the 5-star review! We're so happy Scott could help. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions!","replyTime":"2022-03-05T17:03:00","review":"They were great, Scott helped me out & got me a great deal & was very helpful, made sure I had all information I needed & showed me to my unit and made sure I knew how to get in and out of unit","source":"Google","submissionTime":"2022-03-05T00:00:00","userName":"Hillary D."},{"reviewId":"be844a1c-a8cc-4ef7-aabc-0f25c277b284","range":0,"rating":5,"reply":"Hi Candise, thank you for your review. We're glad our team was very nice and friendly! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-03-04T14:11:00","review":"Very nice and friendly! Fast and efficient!","source":"Google","submissionTime":"2022-03-04T00:00:00","userName":"Candise J."},{"reviewId":"d1dad35a-1a6d-47cc-927a-c0139819ac3f","range":0,"rating":5,"reply":"Hi Michael!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 969-9986 or stop by the facility! ","replyTime":"2022-02-12T14:48:00","review":"Very courteous and helpful staff.  Reasonable rates as well.  I am extremely pleased with the customer service provided by Scott.  I would highly recommend this place to those looking for storage services in the 40219 area.","source":"Google","submissionTime":"2022-03-02T00:00:00","userName":"Michael H."},{"reviewId":"a2692e16-8cb4-4efb-a789-5dc21e333fa1","range":0,"rating":5,"reply":"Hi Monte, thank you for your review. We're glad Scott was very helpful and professional. We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions. ","replyTime":"2022-02-28T10:16:00","review":"Scott was very helpful and professional with the setting up the storage unit. Excellent customer service!","source":"Google","submissionTime":"2022-02-28T00:00:00","userName":"Monte G."},{"reviewId":"00ca7d5a-b192-41aa-9c73-afc4e64abf78","range":0,"rating":5,"reply":"Hi Tameika, thank you for your review. We're glad our team was very polite, helpful, and explained everything well. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. ","replyTime":"2022-02-25T12:13:00","review":"The staff was very polite and helpful. Explained everything well and answered all our questions. The also have the best rates that we have find in the Louisville area.","source":"Google","submissionTime":"2022-02-25T00:00:00","userName":"Tameika V."},{"reviewId":"099a3932-b2c4-4c05-a099-fde02cdbe4ce","range":0,"rating":5,"reply":"Hi Dave, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Please stop by the office or reach out to us at 888-storage if you have any questions! \n","replyTime":"2022-02-15T10:15:00","review":"Scott was very professional and extremely helpful over the phone. He answered all my questions and pleasantly assisted me with my request. He epitomizes what customer service should be.","source":"Google","submissionTime":"2022-02-15T00:00:00","userName":"Dave B."},{"reviewId":"51728df4-2041-4bc9-80a7-0479a71485da","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, J. We're glad John helped you out with an issue you had with absolutely great service. We are so glad you are satisfied with your rental rate! Stop by our office if you need assistance or have any questions. ","replyTime":"2022-02-13T10:31:00","review":"Great cool people. John helped me out with a issue I had with absolutely great service. Storage hall was clean when I went to check on my unit. Great price and decent location. Go check them out for sure.","source":"Google","submissionTime":"2022-02-12T00:00:00","userName":"J M."},{"reviewId":"6af0af89-1426-4009-882d-d59b34fbaf47","range":0,"rating":4,"reply":"Hi Kennedy!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (502) 969-9986 or stop by the facility! ","replyTime":"2022-02-01T12:12:00","review":"Don’t like the detached lot. Other than that it’s fine. I’ll be updating this review at the end of my stay but so far so good.","source":"Google","submissionTime":"2022-02-01T00:00:00","userName":"Kennedy K."},{"reviewId":"1d25851e-c448-41ec-8eb5-a8edba98a002","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Joshua Fast. We're committed to being your go-to stop for all your local storage needs! Don’t hesitate to reach out if you need anything at 888-STORAGE.  ","replyTime":"2022-01-17T11:52:00","review":"Love this place it's the best storage unit ive ever rented from","source":"Google","submissionTime":"2022-01-17T00:00:00","userName":"Joshua F."},{"reviewId":"ff0fcd45-c0f5-4d29-85f8-5e0b498ddc6c","range":0,"rating":5,"reply":"Hi Keith, thank you for your review. We're glad Scott and our team always take good care of you when you come in. Stop by our office if you need assistance or have any questions. \n","replyTime":"2022-01-14T10:49:00","review":"Scott and the rest of the staff always take good care of me when I come in","source":"Google","submissionTime":"2022-01-14T00:00:00","userName":"Keith N."},{"reviewId":"b53f896d-396e-44a2-86ef-f4b0d6a974f6","range":0,"rating":5,"reply":"Amy, we appreciate you taking the time to leave feedback. We're glad Tina provided you with great customer service, helped you with access to your unit at another location, and understood the disability you have. We aim to provide top-notch customer service and are sorry to hear your experience with Karen did not reflect that. We value your comments and will use them to make improvements in the future. Give us a call at 888-STORAGE if there is anything, we can do to assist you. ","replyTime":"2022-01-05T13:59:00","review":"I am giving the five stars to Tina for providing me great customer service…. She is awesome and helped  me with access to my unit at another location.  The lady Karen that is over my location (Bardstown RD, Fern creek) is horrible.  She is never there, my unit has had a red lock on it for close to a month and the bill was paid a month ago, and she isn’t willing to work with anyone.  I was in a horrible wreck and am still unable to walk from it and the lady Karen was just not helpful in any way, after I sent her the news footage from my wreck I still was unable to have her work with me.  She was just going to auction my stuff off.\nHowever thanks to Tina who understood the disability I have rushed over to where my unit is and helped me with a kind heart to regain access.","source":"Google","submissionTime":"2022-01-04T00:00:00","userName":"Amy S."},{"reviewId":"2b58fd19-3dfc-4247-b1fe-edca5382d7dd","range":0,"rating":5,"reply":"Hi David, thanks so much for the amazing review! We are stoked to hear our team was attentive and courteous with you. We are grateful that you took the time to recognize how helpful Scott was. Your recommendation means the world to us! As always, give us a call at 888-STORAGE if you need anything.","replyTime":"2022-01-05T11:58:00","review":"The staff was attentive and courteous as they delt with my questions and requests. The manager Scott made recommendations that helped me make a decision.  I would definitely recommend Extra Space Storage to my friends and family.","source":"Google","submissionTime":"2022-01-03T00:00:00","userName":"david h."},{"reviewId":"12b3beae-e74d-4d08-bf4d-73be6820d645","range":0,"rating":5,"reply":"Thank you for the kind words, Marylou. We're glad Scott worked patiently with you to resolve your\nmoving dilemma. We are here to help with any future storage needs! Stop by our office if you need assistance or have any questions. ","replyTime":"2021-12-02T15:16:00","review":"Scott Eiler, at the Preston Highway location\nin Louisville, was fabulous.\nHe worked patiently with me to resolve my\nmoving dilemma.\nScott made sure the unit I chose was the right size and location. He is extremely thorough\nand it was a pleasure doing business with him.","source":"Google","submissionTime":"2021-12-27T00:00:00","userName":"Marylou D."},{"reviewId":"e1f7c1fa-c4ce-4399-b02f-865f8acde985","range":0,"rating":5,"reply":"Hello, Deanna. Thank you for the recommendation. We're so glad Scott could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-11-26T18:56:00","review":"The stores manager Scott was excellent !! Truly recommend this company!!","source":"Google","submissionTime":"2021-11-26T00:00:00","userName":"Deanna W."},{"reviewId":"ff22bffd-ac60-402a-9d03-0e62bd9d1bcf","range":0,"rating":5,"reply":"Bob, we are so happy to hear that Scot could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.","replyTime":"2021-11-23T15:45:00","review":"I was storing my small boat at a competitors storage facility. Extra space storage was $20 cheaper per month. They are a cleaner and more professional storage place. I highly recommend this to Everyone. Scot was friendly and helped me out a great deal.","source":"Google","submissionTime":"2021-11-22T00:00:00","userName":"Bob B."},{"reviewId":"5cc357c0-371d-458d-b069-273712b02d89","range":0,"rating":4,"reply":"Hi Amethyst, thank you for recommending us. We're glad John was very professional, quickly set you up within 5 mins, and gave you a discount on the admin fee. We're committed to providing excellent customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office. \n","replyTime":"2021-11-11T12:05:00","review":"John was very professional and quick set me up within 5 mins! Gave me a discount on admin fee I am highly satisfied & would definitely recommend just by the customer service haven’t been to my unit just yet but the customer service made me feel like they were going to be clean & comfy for my items!","source":"Google","submissionTime":"2021-11-11T00:00:00","userName":"Amethyst J."},{"reviewId":"7fc18007-627d-4fc1-b5b8-176dab50accd","range":0,"rating":5,"reply":"We think Scott is great too! Thanks for the positive review, Valencia. Stop by our office if you need assistance or have any questions. ","replyTime":"2021-11-10T12:19:00","review":"Scott was great.","source":"Google","submissionTime":"2021-11-10T00:00:00","userName":"Valencia R."},{"reviewId":"671f4a43-1144-4c6b-a0f5-a1e525fba38c","range":0,"rating":4,"reply":"Hi Kristina, thank you for your review. We're glad our manager was very helpful in getting you together. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-11-09T12:43:00","review":"Inside of the unit could have been built a lil better but it's not bad. The guy was very helpful getting me together. Just got it so don't really have much to go on.","source":"Google","submissionTime":"2021-11-09T00:00:00","userName":"Kristina F."},{"reviewId":"3e3e9d80-8698-4fdb-8531-8d5feb63f49e","range":0,"rating":5,"reply":"Thank you for the kind remarks, Misty! We're so happy to hear we have your recommendation! Let us know if we can?do anything else to help at 888-storage.","replyTime":"2021-11-05T12:42:00","review":"This facility is a top notch facility with above board customer service unparalleled to any other facility! I would highly recommend using them for your storage needs!","source":"Google","submissionTime":"2021-11-04T00:00:00","userName":"Misty H."},{"reviewId":"3226a211-6c56-406a-aa9d-8dfde4f4c867","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Omar. Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-10-30T13:01:00","review":"Great folks that work here. Only took a phone call to get me all set and be on my way to a storage unit. Will recommend.","source":"Google","submissionTime":"2021-10-29T00:00:00","userName":"Omar C."},{"reviewId":"bad8f278-b4f3-457b-a242-b0a0c1a6d9b5","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Impressed with the property and esp the store property mgr Scott knows his job, very courteous and attentive to my needs today. Could say more but pushed for time right now. So far so good and glad to find a pleasant person to work with in times like these with Covid restrictions and all. Thanks again Scott, you’re an asset to this facility!!","source":"Google","submissionTime":"2021-10-29T00:00:00","userName":"Janis D."},{"reviewId":"7ede36e6-93bb-4ba7-aeae-1d73b2f3ac4d","range":0,"rating":5,"reply":"Thank you for the review, Allen! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-10-25T08:40:00","review":"Great place with good customer service.","source":"Google","submissionTime":"2021-10-25T00:00:00","userName":"Allen T."},{"reviewId":"8d5a919d-dc4a-49a1-ad5a-99f4bdf03cdb","range":0,"rating":5,"reply":"Thank you for your feedback, Mark! Providing renters with clean and secure facilities is our top priority. We're glad Scott was able to meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!? ","replyTime":"2021-10-22T09:08:00","review":"Scott did an outstanding job getting me situated in my new unit. A total professional and I highly recommend his service. He is definitely the guy to ask for when it comes to your storage needs. Units were updated, clean and very secure.","source":"Google","submissionTime":"2021-10-22T00:00:00","userName":"mark d."},{"reviewId":"854f33da-e148-4dfe-bd85-d35739c786da","range":0,"rating":5,"reply":"Hi Ryan, thank you for your review. We're glad Scott, was great to work with, very efficient, and got you taken care of quickly. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-STORAGE if you need anything! ","replyTime":"2021-10-12T08:13:00","review":"Scott, was great to work with. Very efficient and got me taken care of quickly.  Unit was very clean and price very competitive.\nThanks Scott!","source":"Google","submissionTime":"2021-10-12T00:00:00","userName":"Ryan G."},{"reviewId":"82885979-cce3-4a12-a499-a20b273f87c0","range":0,"rating":4,"reply":"Hi L.A. Jones, thank you for sharing your experience with us. Our \"Clean and Green\" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. In the meantime, if you would like to transfer to another unit or if there is anything else we can do to assist you, please give us a call at 888-storage.","replyTime":"2021-09-13T18:27:00","review":"Our experience with Scott (mgr) at the Louisville KY location was excellent by way of communication,  details, and customer service. He explained the contract in detail, and made very clear what fees were included.\nMy issues are with our unit. It  wasn't very clean (on move in day), the ceiling seemed to be falling apart (I'm guessing from the previous tenant), and the walls had a couple of holes in them.\nExtra space rates are very reasonable and they  seem to have numerous locations.\nSince this is my first time using Extra Space Storage, my first impression rating is 4 stars.","source":"Google","submissionTime":"2021-09-13T00:00:00","userName":"L.A. J."},{"reviewId":"7a69efea-5f31-4d77-95d9-2d50ff889621","range":0,"rating":5,"reply":"Thank you so much for your kind words, Tina. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Scott! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.\n","replyTime":"2021-09-14T14:41:00","review":"I just want to say thank u to Scott who took time out of his busy schedule today to go above and beyond for me. My day and situation was lookin a little worry some this mornin and thanks to Scott, it's all been fixed. He truly did not have to do that but this show's me right off the bat that at least I've moved my thing's from a place with NO morals or ethics and shady methods to a place with an honest and genuine concern for me as well as my thing's! He might not be able to fix it all, but I assure u it won't be from lack of tryin!\nScott, keep it up because u never know what impact u might have on just one person's life because of the situation that their goin thru. U might be the one that turns their day, week or even their whole month around! I know u did for me so much so that I left there and cried tears of relief!","source":"Google","submissionTime":"2021-09-04T00:00:00","userName":"Tina S."},{"reviewId":"77473fca-ed06-4f02-b13e-19a1ddc49ac0","range":0,"rating":5,"reply":"Hi Pamela, thanks so much for your review! We are thrilled to hear your experience has been good so far. Give us a call at (502) 969-9986 or stop by the office if you need anything!\n","replyTime":"2021-09-28T13:18:00","review":"So far so good!!!!","source":"Google","submissionTime":"2021-09-03T00:00:00","userName":"Pamela S."},{"reviewId":"056dc597-e531-4645-a33f-2a7a141826d4","range":0,"rating":4,"reply":"Our team appreciates your rating, Kathy. We're glad Scott was extremely professional and that we could provide a clean facility. Please stop by the office or reach out to us at 888-storage if you have any questions! ","replyTime":"2021-08-20T05:18:00","review":"I would recommend Extra Space Storage to anyone needing this service.  Scott was extremely professional from the beginning when signing on to rent the space, and helpful on the day of moving in.  Reasonable rates, clean storage lockers.","source":"Google","submissionTime":"2021-08-29T00:00:00","userName":"Kathy N."},{"reviewId":"06df924c-0251-4526-9cf5-12d186d33b13","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Extra Space Storage has friendly customer service. Moving is hectic but they made the process of renting storage space easy.","source":"Google","submissionTime":"2021-08-20T00:00:00","userName":"Sophonie B."},{"reviewId":"4eecbc7e-7e58-4255-a46e-01d162a58c80","range":0,"rating":5,"reply":"Hello, Jasmine. Thank you for the review. We're so glad Kevin could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-08-19T17:06:00","review":"Good place with alot of great staff help I got helped by kevin","source":"Google","submissionTime":"2021-08-19T00:00:00","userName":"Jasmine s."},{"reviewId":"5755a544-e3d1-4af1-ae8a-b3849b2af0af","range":0,"rating":5,"reply":"Thank you, Tramikia. We're thrilled you had a positive experience with Scott at Extra Space Storage. If you need anything in the future, feel free to stop by or call us at 888-storage!","replyTime":"2021-08-14T13:05:00","review":"Very informative, willing to help and gave a great visualization for the unit. I purchased!\nGRINGHAM SPIRITUAL PRODUCTS is expanding. Thank you, Scott Eiler??","source":"Google","submissionTime":"2021-08-14T00:00:00","userName":"Tramikia P."},{"reviewId":"28711361-f5ee-49ac-8adf-a879c3d5f925","range":0,"rating":5,"reply":"Hello, Sarah. Thank you for the review. We're so glad Shannon could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2021-09-02T12:05:00","review":"Shannon was very helpful. Great customer service. . She got us in to the unit we needed on a short term basis.","source":"Google","submissionTime":"2021-08-05T00:00:00","userName":"Sarah G."},{"reviewId":"41dcf987-dcf0-4aaa-90b7-88f348bbaca2","range":0,"rating":5,"reply":"Hi Lindsay, thank you for your review. We're glad our team was very considerate, caring, and communicated you. Stop by our office if you need assistance or have any questions. \n","replyTime":"2021-08-25T15:44:00","review":"The employees are very considerate and caring. I was going through it and behind on my payments and they communicated with me, did everything they could to work with me so I wouldn't lose the things in my unit along with literally everything outside of my unit that I had lost already unrelated to Store Space. A good business cares about it's customers. They got that one!","source":"Google","submissionTime":"2021-07-30T00:00:00","userName":"Lindsay K."},{"reviewId":"67816d9d-1d94-45fb-9d4c-422850ef4416","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Easy to move in, just wish the unit had been swept out prior to our move into the unit. Love that we can rent online, pay the bill, and everything. Staff is also very friendly and professional. Highly recommend for your long-term or short-term storage needs.","source":"Google","submissionTime":"2021-07-25T00:00:00","userName":"Krissy R."},{"reviewId":"87d8d524-8398-4bae-9de3-096ddcf30116","range":0,"rating":5,"reply":"Thank you for the excellent rating, Dee! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2021-07-06T11:07:00","review":"Fill rental agreement online. Went to unit meet the manager he was really nice friendly and helpful. So far I have enjoyed my experience.","source":"Google","submissionTime":"2021-07-06T00:00:00","userName":"Dee W."},{"reviewId":"d51f30b9-94e7-41e8-9dc0-ff08a29b3f86","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I had a pleasant experience with the Extra Space  Storage. I owe that to Shannon whose patience, kindness, and being considerate made my day. It took us more than 30 minutes to submit my application over the phone. Shannon explained all details thoroughly and helped me feel comfortable with moving my belonging to their Storage. I was lucky to talk to Shannon and I did not realize how the time passed.\n\nThanks Shannon!","source":"Google","submissionTime":"2021-06-30T00:00:00","userName":"Marie E."},{"reviewId":"7b9063da-40de-4352-8beb-a15854d51439","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Wonderful and helpful!","source":"Google","submissionTime":"2021-06-28T00:00:00","userName":"R. N."},{"reviewId":"981a244e-0b33-4620-9464-b938cbb1c99f","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Staff was nice, clean inside and out, and bought and packed my storage unit within the same hour","source":"Google","submissionTime":"2021-06-25T00:00:00","userName":"Desiree S."},{"reviewId":"7c2a1a3c-334f-4f73-b818-f2fa04a2d4a0","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Extra Space Storage is the place to go. I have had exceptional experiences with Corey, Justin and Scott as Im storing items in both locations. (Preston Highway and Middletown). They are professional at what they do and made the moving process very easy.I highly recommend using them for all your storage needs","source":"Google","submissionTime":"2021-06-01T00:00:00","userName":"KCI R."},{"reviewId":"495e6f8d-0074-4e48-8be9-621643f8dfd8","range":0,"rating":5,"reply":"Thanks, Maria! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Scott was able to provide that for you and the experience was smooth! Give us a call at 888-storage if you have any questions!\n","replyTime":"2021-06-03T12:24:00","review":"First time storage renter and Scott was able to provide me with all the details and information I need to know and helped me decide the size of space I need. The process was easy and he explained everything I need to know regarding the space, facility, and payment. Thank you, Scott for great customer service. Highly recommend this place.","source":"Google","submissionTime":"2021-05-28T00:00:00","userName":"Maria P."},{"reviewId":"c8c87e49-f1eb-4037-bae2-a20bc44c22c5","range":0,"rating":5,"reply":"Thank you for the kind words, Ferrel! We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you. \n","replyTime":"2021-06-02T17:53:00","review":"Accident service excellent service excellent service rx","source":"Google","submissionTime":"2021-05-27T00:00:00","userName":"Ferrel V."},{"reviewId":"a485d7ac-6f83-4409-baf6-8dd81b4b0d26","range":0,"rating":5,"reply":"Hi Kitty, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by our office if you need anything in the future!\n","replyTime":"2021-05-31T16:10:00","review":"Employee was very nice and helpful, he had a great attitude. Property is very clean would definitely recommend!","source":"Google","submissionTime":"2021-05-25T00:00:00","userName":"kitty m."},{"reviewId":"d6149f2d-9215-4d0c-b05e-257c283f6bbb","range":0,"rating":5,"reply":"Thank you for the kind words, C! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!\n","replyTime":"2021-04-27T11:27:00","review":"Awesome service! Above and beyond!","source":"Google","submissionTime":"2021-04-24T00:00:00","userName":"C A."},{"reviewId":"506e2a40-b84b-4621-b292-83649e65bd9a","range":0,"rating":5,"reply":"Hello, Jewell. Thank you for the review. We're so glad we could meet your storage needs. If you need anything in the future, feel free to stop by or call us at 888-storage!\n","replyTime":"2021-02-23T17:02:00","review":"Excellent service","source":"Google","submissionTime":"2021-02-23T00:00:00","userName":"Jewell S."},{"reviewId":"8d6dbf2e-b33b-40f6-94ef-795cdaef06cf","range":0,"rating":5,"reply":"Hello Zodronica, thank you for your positive rating! We aim for friendly and helpful staff and are so glad to hear that was your experience! Please give us a call at 888-storage if you need further assistance with your storage needs.","replyTime":"2021-02-03T02:49:00","review":"I have always been greet with respect. They have work with me when I couldn't pay on time nd always sends me a text to remind me a week in advance that my payment is due. Never have anyone who works there been rude or nasty to me. That's the experience I have had with Extra Space Storage.","source":"Google","submissionTime":"2021-02-03T00:00:00","userName":"Zodronica M."},{"reviewId":"dd935fc7-aff8-4985-adcc-490391c69dd8","range":0,"rating":5,"reply":"Thank you for the kind words, William! We're committed to providing excellent customer service. If there is anything we can do for you, please let us know at 888-storage!\n","replyTime":"2021-01-22T12:28:00","review":"Great customer service and very friendly.","source":"Google","submissionTime":"2021-01-21T00:00:00","userName":"william g."},{"reviewId":"2298e823-86c8-487b-88eb-05aa8ef94d0c","range":0,"rating":5,"reply":"Hello, Toker. Thank you for the review. We're so glad Olympia could meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!","replyTime":"2021-01-18T18:47:00","review":"Olympia was great","source":"Google","submissionTime":"2021-01-18T00:00:00","userName":"TOKER S."},{"reviewId":"7492e98b-c1f5-44f2-a413-0ff749ca6cdf","range":0,"rating":5,"reply":"Hello Danni, thank you for the rating! We’re happy to hear you had a great experience. Don't hesitate to reach out at 888-STORAGE if you need anything!","replyTime":"2021-01-04T07:54:00","review":"Great place to store your stuff for awhile... prices are decent and the cuatomer service is great!","source":"Google","submissionTime":"2021-01-03T00:00:00","userName":"Danni P."},{"reviewId":"499ce5ea-960f-456b-98e5-f65fb342179c","range":0,"rating":5,"reply":"Thanks, Paul! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-storage if you need anything!","replyTime":"2020-12-06T11:59:00","review":"Very convenient and simple, very proficient staff!","source":"Google","submissionTime":"2020-12-05T00:00:00","userName":"Paul S."},{"reviewId":"7f9ff376-b6f8-47c8-aa6f-8b88cc7f94a5","range":0,"rating":5,"reply":"Hi, Paul. We appreciate your positive review. Please call (502) 969-9986 if you have any questions.","replyTime":"2020-11-29T09:48:00","review":"There on top of there game and they treat u with respect","source":"Google","submissionTime":"2020-11-28T00:00:00","userName":"paul m."},{"reviewId":"eee4d839-ee68-40a4-a574-e51f0fc4da89","range":0,"rating":5,"reply":"Thank you for the excellent rating, Corinne! We're happy we were able to provide a smooth rental experience. If you need anything in the future, feel free to stop by or call us at 888-storage.","replyTime":"2020-11-21T11:57:00","review":"Contactless sign up? Sign me up! Fairly simple process, couldn't have asked for more!","source":"Google","submissionTime":"2020-11-20T00:00:00","userName":"Corinne M."},{"reviewId":"88d907de-7b34-4f15-aec3-37050d8b0096","range":0,"rating":5,"reply":"We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Don't hesitate to reach out at 888-STORAGE if you need anything, Franklin! \n","replyTime":"2020-11-17T07:44:00","review":"Has been great place would. It hesitate to rent again","source":"Google","submissionTime":"2020-11-16T00:00:00","userName":"Franklin G."},{"reviewId":"57a5ab9e-5708-43e1-ac31-1afb693f258e","range":0,"rating":5,"reply":"Thanks, Daisha! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! Stop by our office if you need anything in the future!\n","replyTime":"2020-11-14T13:13:00","review":"Very polite and helpful helping me to find the perfect size storage unit for my things.","source":"Google","submissionTime":"2020-11-14T00:00:00","userName":"daisha m."},{"reviewId":"cf5121b5-a154-44ba-b85b-fce30cdcee15","range":0,"rating":5,"reply":"Hi Derrick, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if we can?do anything else to?assist you at 888-storage.","replyTime":"2020-11-09T12:45:00","review":"Staff is always helpful and facilities are clean and well maintained.","source":"Google","submissionTime":"2020-11-09T00:00:00","userName":"Derrick P."},{"reviewId":"f6dce9f0-a66d-4edc-8a79-bc4807f55380","range":0,"rating":5,"reply":"Thank you for the excellent rating, Parsons. We are glad Nicole was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you. ","replyTime":"2020-11-05T13:57:00","review":"Nicole was fabulous!!! Sign up was quick and easy!!!!","source":"Google","submissionTime":"2020-11-05T00:00:00","userName":"Parsons W."},{"reviewId":"d59e8047-3d76-4180-8235-781a8fbd7077","range":0,"rating":5,"reply":"Hi, Louis. Thank you for your positive review! Please reach out to (502) 969-9986 if you ever need any assistance. ","replyTime":"2020-10-17T12:15:00","review":"Great and Efficient customer service.  Brittney, the Manager, was great.","source":"Google","submissionTime":"2020-10-17T00:00:00","userName":"Louis J."},{"reviewId":"2b0c37f3-48c3-43e8-a9d7-9c0a79ba2f86","range":0,"rating":5,"reply":"Thank you for the kind words, Officialcam. We're glad Nicole was efficient. Our team is here to serve you, so give us a call at (502) 969-9986 if you need any future assistance.\n","replyTime":"2020-09-05T10:41:00","review":"Nicole was great and efficient. She has a great attitude and definitely proudly represents Extra Space Storage. Quick and Easy Interaction.","source":"Google","submissionTime":"2020-09-05T00:00:00","userName":"OfficialCam T."},{"reviewId":"ac471b0f-3977-4a11-8639-e9a728bdbb75","range":0,"rating":5,"reply":"Thank you so much for your kind words, Marty. We really appreciate you taking the time to share your experience with us and we are happy Bre could assist you. Feel free to reach out at any time at 888-STORAGE.\n","replyTime":"2020-08-31T11:37:00","review":"Bre is a very kind and helpfully person. Is a take charge type of person and helped me a lot Martin Walker US Navy Seal Vet.","source":"Google","submissionTime":"2020-08-29T00:00:00","userName":"Marty W."},{"reviewId":"a57ed34c-7e35-456f-a07c-ba3dc23df65f","range":0,"rating":5,"reply":"Thanks, Mike. We are thrilled you had a great experience with Extra Space Storage. Please call 888-STORAGE if you have any questions!","replyTime":"2020-09-13T15:43:00","review":"They are awesome. I've been using them for two and a half years. Super friendly and helpful.","source":"Google","submissionTime":"2020-08-20T00:00:00","userName":"Mike H."},{"reviewId":"71f870db-3d95-43dc-ae70-8722801b4b40","range":0,"rating":5,"reply":"Hi Anthony, we're glad Cj and Nicole were very understanding of your needs and took care of you right away. We're committed to providing excellent customer service. Don't hesitate to reach out if you need anything! ","replyTime":"2020-10-21T10:21:00","review":"Cj and Nicole approached me over the phone, was very understanding of my needs and took care of me right away with finding me the perfect 10x10 storage unit for my transition out side of Kentucky. These ladies truly know the DEFINITION of EXCELLENT CUSTOMER SERVICE. Thank you for helping make my move smooth and stress free!","source":"Google","submissionTime":"2020-08-20T00:00:00","userName":"Anthony M."},{"reviewId":"cbc0a230-5480-4ed5-ab16-83489c1a352f","range":0,"rating":5,"reply":"Hi Kisha, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Thanks for recommending Extra Space Storage! Let us know if we can?do anything else to?assist you!? ","replyTime":"2020-09-14T15:25:00","review":"Just moved to Louisville and needed to find a storage unit. I called and visited Extra Space Storage I had a good experience. It was clean and very reasonably priced. I would recommend this place to anyone.","source":"Google","submissionTime":"2020-08-19T00:00:00","userName":"Kisha S."},{"reviewId":"53b2ba1e-a106-4b70-8003-ab591e9a98a7","range":0,"rating":5,"reply":"Thank you for your feedback, Ky! It means a lot to us! Providing renters with clean and secure facilities is our top priority. We're glad to hear that our team was able to meet your needs and was able to get you set up with storage so quickly! Stop by our office or give us a call at 888-STORAGE at any time if you need assistance or have any questions about your new rental!","replyTime":"2020-08-12T11:43:00","review":"The ladies that helped us set up or short term storage unit were very helpful!  We had a received a large donation of equipment that we didn't have room for in our offices and we called and were able to set up our rental the same day and moved the equipment directly in the same day!  So easy!  It has been very easy to access the unit to show the equipment and the facility is clean and feels very safe and secure. Would highly recommend using this facility!","source":"Google","submissionTime":"2020-08-12T00:00:00","userName":"ky l."},{"reviewId":"eb3e1d8a-ce3e-4b53-a9fb-98e1d28d1a42","range":0,"rating":5,"reply":"Hi, Marquis. Thank you for your positive review! We are glad that CJ and Nicole could help! Give us a call at 888-STORAGE if you need anything else!","replyTime":"2020-08-12T11:07:00","review":"CJ and Nicole was very nice and helpful will recommend others","source":"Google","submissionTime":"2020-08-11T00:00:00","userName":"Marquis A."},{"reviewId":"c1f716c7-bffd-44f9-8046-443e659b2544","range":0,"rating":5,"reply":"Hello, Miss Perfect. Thank you for the 5-star review! We're so happy CJ could help. Give us a call at 888-STORAGE if you need anything else!","replyTime":"2020-08-11T11:39:00","review":"I got a lot of help from CJ  josephson at Extra space storage on preston hwy.\n she was very helpful in answering all my questions.","source":"Google","submissionTime":"2020-08-10T00:00:00","userName":"Miss P."},{"reviewId":"dc9240e9-4976-41e5-85d2-4fc4d1992287","range":0,"rating":5,"reply":"Thank you for the kind words, Elaine! We're committed to providing excellent customer service. We're glad C.J. and our team worked with you when you needed help with the vacating your unit. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-08-08T16:51:00","review":"Outstanding Service! C.J. and her staff worked with me when I needed help with vacating my unit. I am so pleased with the support that they provided and recommend this facility to anyone who needs a storage unit.","source":"Google","submissionTime":"2020-08-08T00:00:00","userName":"elaine m."},{"reviewId":"62928480-c17c-47f5-903a-f455db525aed","range":0,"rating":5,"reply":"Thanks for the kind words, Brenda! Our team is so happy to hear CJ really helped you find a solution and provided amazing customer service. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (502) 969-9986 if you need anything. Our team is happy to help.? \n","replyTime":"2020-08-06T10:29:00","review":"I had a storage unit at this location that I set up remotely and all of the staff have been amazing to work with. Most recently CJ helped me and promptly figured out a solution to a dilemma I had. I greatly appreciate her expertise and amazing customer service. I highly recommend this location for anybody looking for storage in the Louisville area!","source":"Google","submissionTime":"2020-08-06T00:00:00","userName":"Brenda T."},{"reviewId":"34cd5956-fc28-4d8b-a429-b65a6a27bac2","range":0,"rating":5,"reply":"Hi, Gabrielle. Thank you for the rating! We're happy you had a great experience at Extra Space Storage.","replyTime":"2020-08-05T18:39:00","review":"Pretty good deal for climate controlled storage at $39 month for a 5x7","source":"Google","submissionTime":"2020-08-05T00:00:00","userName":"Gabrielle S."},{"reviewId":"730c77a6-3126-44ff-9b4c-076402d08c9f","range":0,"rating":5,"reply":"We are thrilled you had a great experience with Extra Space Storage. Let us know if we can?do anything else to?assist you!","replyTime":"2020-08-05T08:47:00","review":"Solid experience! The store trainer took great care of us!","source":"Google","submissionTime":"2020-08-03T00:00:00","userName":"Pure S."},{"reviewId":"ab38c59e-38d2-45bd-8a3a-09725c6a5961","range":0,"rating":5,"reply":"Hi Mark, thank you for your review. We're glad CJ was incredibly kind and helpful. Don't hesitate to reach out if you need anything! \n","replyTime":"2020-07-26T14:55:00","review":"CJ was incredibly kind and helpful. I left feeling confident that I got the best deal possible and my belongings were in good hands. Not sure I can ask for much more than that!","source":"Google","submissionTime":"2020-07-26T00:00:00","userName":"Mark E."},{"reviewId":"8b790105-0ed1-4133-a543-bf81189751cd","range":0,"rating":5,"reply":"Faron, thank you for the 5-star review! We are so glad you are satisfied with your rental rate and that Rebecca was made sure you had the right unit for your needs. Let us know if we can?do anything else to?assist you!","replyTime":"2020-07-27T08:25:00","review":"Couldn't ask for better service, Rebecca made sure I had the right size for my belongings. Also great prices.","source":"Google","submissionTime":"2020-07-26T00:00:00","userName":"Faron R."},{"reviewId":"ac519aee-8469-439f-bb6a-d07d3686b220","range":0,"rating":5,"reply":"Thank you so much for your kind words, Joron. We really appreciate you taking the time to share your experience with us. We're glad our team was very helpful. Thanks for recommending Extra Space Storage! \n","replyTime":"2020-07-25T08:32:00","review":"Great experience, very helpful staff!! Would recommend to anyone very nice experience here!","source":"Google","submissionTime":"2020-07-24T00:00:00","userName":"JoRon B."},{"reviewId":"f082a652-4e0d-4888-a186-3d9ffb22d0cd","range":0,"rating":5,"reply":"Thank you for the kind words, Devette. We're glad CJ was able to go above and beyond to meet your needs! We really appreciate you taking the time to share your experience with us! Don't hesitate to stop by the office or contact us at 888-STORAGE if you need anything else in the future.","replyTime":"2020-07-18T10:29:00","review":"I had the best experience!!!! I went in, first of all I didn't even think they were open. I was greeted by CJ Josephson, she went above and beyond to accommodate me. She handled my situation exceptionally, she is a true customer service representative. I really appreciated it! Thanks CJ ?","source":"Google","submissionTime":"2020-07-18T00:00:00","userName":"Devette S."},{"reviewId":"658963eb-d5b3-498a-b6bb-050b2016914c","range":0,"rating":5,"reply":"Thanks, James! We appreciate our customers and work hard to keep the facilities clean to make sure we are exceeding your expectations! We are grateful to have you at Extra Space!","replyTime":"2020-07-11T09:44:00","review":"great experience nice clean and friendly staff ..","source":"Google","submissionTime":"2020-07-10T00:00:00","userName":"James C."},{"reviewId":"84269c61-11af-436f-997e-5255a655c65c","range":0,"rating":5,"reply":"Thanks, Kayla. We're so happy you had a great experience with Extra Space Storage.","replyTime":"2020-06-21T12:44:00","review":"Love this location! The management and employees are great. Will continue to come back here for units when needed! :)","source":"Google","submissionTime":"2020-06-20T00:00:00","userName":"Kayla G."},{"reviewId":"aac530f7-54ef-4f33-ba53-70159a3ba45c","range":0,"rating":5,"reply":"We are so happy you had a great experience with us, Adan! We work very hard to provide a positive experience for all our customers and happy to hear you had a great experience with C.j. If you ever need anything feel free to stop by the facility or give us a call at (502) 969-9986.","replyTime":"2020-06-21T09:53:00","review":"C.j is the best of the best. Always on top of things. So glad Extra space has her as a staff member!!","source":"Google","submissionTime":"2020-06-20T00:00:00","userName":"Adan P."},{"reviewId":"04bf9587-cbcf-452c-9637-1bb0b440cf80","range":0,"rating":5,"reply":"Hi Linda, thank you for your review. We're glad our manager was able to help! Don't hesitate to reach out if you need anything! \n","replyTime":"2020-06-16T08:39:00","review":"Was busy but did her best to push it push it real good lol","source":"Google","submissionTime":"2020-06-15T00:00:00","userName":"Linda W."},{"reviewId":"b5fde006-2a67-4cf5-98e8-1c2ea60202e6","range":0,"rating":3,"reply":"Hi Courtney, we appreciate you taking the time to share your feedback. We are sorry to hear that your experience with us fell short of expectations. We are always looking for ways to improve. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.","replyTime":"2020-06-12T08:49:00","review":"I have had this storage since the beginning of 2020. I didn’t think I would have any problems. They was all very friendly and welcoming. Until there is a change or a problem. I added someone on to the account to have access (my partner) and when it was time for something to be done he was no longer “added” than they called and said they was changing our doors. Okay, but we have valuable stuff so call when it’s done. The lady said she would make sure to call, however They did not call. They will not help my partner get access to our storage when they have permissions like they asked. Because they gave him the wrong keys. This is very frustrating. Especially because of all the “what if’s”","source":"Google","submissionTime":"2020-06-12T00:00:00","userName":"Courtney J."},{"reviewId":"030a5d62-227a-47cf-b1e8-35873711e550","range":0,"rating":5,"reply":"Thank you for the review, Elvis! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Thanks for recommending Extra Space Storage!","replyTime":"2020-06-02T15:57:00","review":"Great staff. Was very helpful with all questions and good recommendations for my needs. Would recommend to others!!","source":"Google","submissionTime":"2020-06-02T00:00:00","userName":"Elvis K."},{"reviewId":"24c23529-bf20-416c-a5fb-7212a7040857","range":0,"rating":5,"reply":"Hi Dustin, thank you for your review. We're glad our team was very understanding of your needs. Thank you for being a loyal customer! ","replyTime":"2020-02-29T13:56:00","review":"Wonderful staff. Very understanding to my needs. The only facility in town that had available space, large enough to meet my needs. Will continue to be a loyal customer.","source":"Google","submissionTime":"2020-02-29T00:00:00","userName":"Dustin H."},{"reviewId":"6b8bb160-4756-47c4-8981-61ed0426398a","range":0,"rating":5,"reply":"Hi Christopher, thank you for your review. We're glad our team made it very easy for you to understand the paperwork and ensure that you were satisfied! Don't hesitate to reach out if you need anything! ","replyTime":"2020-01-13T13:02:00","review":"The teo woman that work there are on the ball, made it very easy for me to understand the paperwork and insure that I was satisfied!","source":"Google","submissionTime":"2020-01-13T00:00:00","userName":"Christopher W."},{"reviewId":"85534975-5182-40c3-a9b5-b8716d6f6a05","range":0,"rating":5,"reply":"Thanks for sharing your positive experience, Elise. We're committed to being your go-to stop for all your local storage needs! We look forward to serving you again in the future!","replyTime":"2020-01-08T13:17:00","review":"friendly staff! good experience","source":"Google","submissionTime":"2020-01-08T00:00:00","userName":"Elise W."},{"reviewId":"85b087eb-2b59-4559-8913-df19e9c306c8","range":0,"rating":5,"reply":"Your kind words mean a lot to us, Rusty! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (502) 969-9986 if you need anything.","replyTime":"2020-01-04T13:09:00","review":"Wonderful people , very polite , customers really do come first.","source":"Google","submissionTime":"2020-01-03T00:00:00","userName":"Rusty E."},{"reviewId":"2f9e8f1c-7542-4381-8018-d8f663877e06","range":0,"rating":5,"reply":"Thank you for the kind words, Lynette! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you!","replyTime":"2019-12-21T09:40:00","review":"Awesome staff members","source":"Google","submissionTime":"2019-12-20T00:00:00","userName":"Lynette S."},{"reviewId":"1fbf688d-2a89-4859-97bc-1b20081a5c60","range":0,"rating":5,"reply":"Thank you for the kind words, Igg! We're committed to providing excellent customer service. We're glad Nicole was able to help. Let us know if we can do anything to assist you! \n","replyTime":"2019-12-16T18:12:00","review":"Customer service was excellent, Nicole helped me a lot.","source":"Google","submissionTime":"2019-12-16T00:00:00","userName":"Igg A."},{"reviewId":"000becf5-4ff7-4c88-b49d-0f08e6163d5d","range":0,"rating":5,"reply":"Thank you for the kind remarks, CJ! We're so happy to hear we have your recommendation! Don't hesitate to reach out if there is anything else we can do for you.","replyTime":"2019-12-03T16:03:00","review":"Very nice made my time worth it and definitely would recommend","source":"Google","submissionTime":"2019-12-03T00:00:00","userName":"CJ H."},{"reviewId":"503ab91c-d301-4220-a096-a7bcc9cf6b25","range":0,"rating":5,"reply":"Drop Wallets, your recommendation means the world to us! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (502) 969-9986 or stop by the office if you need anything.","replyTime":"2019-11-30T16:34:00","review":"Terrific service. Very thorough and helpful. Will definitely use and recommend","source":"Google","submissionTime":"2019-11-30T00:00:00","userName":"Drop W."},{"reviewId":"6b871d0d-a8a6-4dd9-a2c5-37b17fb2500c","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Wayne! We are so happy to hear you?ve had a great experience renting with our team in Louisville! Let us know if we can do anything else to assist with your storage needs.","replyTime":"2019-11-20T13:20:00","review":"Very good.always nice and friendly","source":"Google","submissionTime":"2019-11-20T00:00:00","userName":"Wayne F."},{"reviewId":"51b05fd9-9804-44b4-b1b9-38189692d59d","range":0,"rating":5,"reply":"Thank you for your feedback, Shelby. We are happy to hear your rental process was quick. We're glad Nicole was able to help. Stop by the office if you need anything.","replyTime":"2019-10-08T11:19:00","review":"Quick Process!! Nicole was so helpful. :)","source":"Google","submissionTime":"2019-10-08T00:00:00","userName":"Shelby S."},{"reviewId":"9ba0a165-b68d-49b0-ad76-156643219e35","range":0,"rating":3,"reply":"Thank you for leaving us a rating, Donna. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (502) 969-9986 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.","replyTime":"2019-10-03T16:10:00","review":"They charge to much","source":"Google","submissionTime":"2019-10-03T00:00:00","userName":"Donna S."},{"reviewId":"46c7e362-5154-4d14-b2d7-6406a9a30274","range":0,"rating":5,"reply":"Thank you for the kind words, Shaliah! We're committed to providing excellent customer service. Stop by the office if you need anything.\n","replyTime":"2019-10-01T12:24:00","review":"Awesome customer service !","source":"Google","submissionTime":"2019-09-30T00:00:00","userName":"Shaliah W."},{"reviewId":"19dd45df-ac02-491e-8d09-36f4a5eddafa","range":0,"rating":4,"reply":"Thank you for the kind words, Daniel. We're glad our team in Louisville was able to help meet your storage needs! If we can do anything to improve your experience, give us a call at (502) 969-9986.","replyTime":"2019-09-22T07:01:00","review":"Great and reliable staff","source":"Google","submissionTime":"2019-09-21T00:00:00","userName":"Daniel b."},{"reviewId":"bd0e60e9-860f-49be-a7ba-32ca9d572b25","range":0,"rating":5,"reply":"Thank you for leaving us a review, Mighty! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (502) 969-9986 if there's anything else you need from us. ","replyTime":"2019-09-19T12:33:00","review":"good service","source":"Google","submissionTime":"2019-09-19T00:00:00","userName":"Mighty p."},{"reviewId":"203c7b73-fdb3-426b-9ac9-34ef7efae415","range":0,"rating":5,"reply":"Hi Breana, thanks so much for your review! We are thrilled to hear your experience with Nicole was positive and are always here to help with your storage needs! Give us a call at (502) 969-9986 or stop by the office if you need anything!","replyTime":"2019-08-17T14:08:00","review":"Nicole was very easy and nice...THANK YOU??","source":"Google","submissionTime":"2019-08-17T00:00:00","userName":"Breana J."},{"reviewId":"0a359b9b-1aba-40c7-bd95-a9a08b307656","range":0,"rating":5,"reply":"Thanks for the 5-star review, Dangelo! We're so happy to hear our staff was able to meet your storage needs in a timely manner. Stop by our office if you need anything from us in the future!","replyTime":"2019-08-17T10:52:00","review":"Very helpful quick and easy","source":"Google","submissionTime":"2019-08-16T00:00:00","userName":"Dangelo T."},{"reviewId":"7196a7b2-9ad0-40d4-83bf-ea10897b6593","range":0,"rating":5,"reply":"Hi Thelisia, thank you for your review. We're glad Nicole was able to help! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-08-11T12:37:00","review":"Nicole Williams was very helpful.","source":"Google","submissionTime":"2019-08-10T00:00:00","userName":"Thelisia b."},{"reviewId":"e569ab29-0e24-4b8c-a210-d3791011d0e6","range":0,"rating":5,"reply":"Thank you, Onyxstar! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (502) 969-9986 if there's anything else you need from us. ","replyTime":"2019-08-05T08:16:00","review":"Good storage, customer service.","source":"Google","submissionTime":"2019-08-04T00:00:00","userName":"OnyxStar H."},{"reviewId":"4a4a48a0-2965-4fe0-b0fb-3b05d12ad3f6","range":0,"rating":5,"reply":"Thanks for your review, Emily! At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled to hear your experience with Domonique reflects that! Let us know if we can answer any questions about your rental!","replyTime":"2019-07-26T10:40:00","review":"Super fast process and friendly staff. Domonique was very nice and happy to help.","source":"Google","submissionTime":"2019-07-25T00:00:00","userName":"Emily S."},{"reviewId":"ffe72910-b636-4cd9-898b-4ba91b74d11d","range":0,"rating":5,"reply":"Your kind words mean a lot to us, Korissa! We love hearing your feedback and are thrilled to know you enjoyed your rental experience with Dom. Let us know if there's anything else we can do to keep your experience great!","replyTime":"2019-07-22T09:28:00","review":"The service was great!! Dom was very helpful and friendly and answered all of my questions that I had! I thank him very much and everyone else for their time!","source":"Google","submissionTime":"2019-07-20T00:00:00","userName":"Korissa O."},{"reviewId":"eaa31f95-8f5c-4d8d-af7d-343f522a4420","range":0,"rating":5,"reply":"Thank you for the kind remarks, Renea! We're so happy to hear we have your recommendation! Don't hesitate to stop by our office or give us a call at (502) 969-9986 if you need anything. ","replyTime":"2019-07-22T08:05:00","review":"Great service very friendly. Highly recommend coming here if you need some extra space in your home. :)","source":"Google","submissionTime":"2019-07-20T00:00:00","userName":"Renea H."},{"reviewId":"14f5d686-98dd-4516-854e-7a430cd03e96","range":0,"rating":5,"reply":"Thanks for letting us help with your storage needs, Rwilliam! We really appreciate you taking the time to share your experience with us. Don't hesitate to stop by the office or contact us at (502) 969-9986 if you need anything!","replyTime":"2019-07-15T15:25:00","review":"Absolutely fantastic experience. I've been there for over 6 years, and it is a fantastic storage site!","source":"Google","submissionTime":"2019-07-13T00:00:00","userName":"rwilliam d."},{"reviewId":"8b94a970-c4fe-4911-8042-f5593a0d85d7","range":0,"rating":5,"reply":"Shay, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Let us know if we can do anything else to assist with your storage needs!","replyTime":"2019-07-15T15:23:00","review":"This is a great reasonable nice clean space and are good customers service it's great check them out","source":"Google","submissionTime":"2019-07-13T00:00:00","userName":"Shay W."},{"reviewId":"fbc62b0c-964a-4007-b625-0ddb01cc4d3e","range":0,"rating":5,"reply":"Thank you, Money304, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (502) 969-9986 if there's anything else you need from us. ","replyTime":"2019-07-16T10:05:00","review":"Great customer service and establishment","source":"Google","submissionTime":"2019-07-13T00:00:00","userName":"Money304 _."},{"reviewId":"f0b82f56-c426-4eb3-91f1-64b7cfb88d25","range":0,"rating":5,"reply":"Hi Kiyhanna, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! We're glad Domo and Joel made your experience easier! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-07-13T15:30:00","review":"Domo and Joel were so very professional & helpful. Definitely made my experience easier !","source":"Google","submissionTime":"2019-07-12T00:00:00","userName":"Kiyhanna J."},{"reviewId":"a2e76db4-0889-4d6f-9e7c-4066db2cd870","range":0,"rating":5,"reply":"Thanks for renting with us, Lois. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience with us! We are here to help with any future storage needs.","replyTime":"2019-07-12T13:58:00","review":"Very professional generous kind!\n\nWay better cost less PUBLIC storage","source":"Google","submissionTime":"2019-07-11T00:00:00","userName":"Lois T."},{"reviewId":"a5494730-b31f-4af4-af16-1201aad8dddd","range":0,"rating":5,"reply":"Thank you for the review, Gene! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! DOn't hesitate to stop by the office if you need anything. ","replyTime":"2019-07-10T12:44:00","review":"Friendly staff","source":"Google","submissionTime":"2019-07-09T00:00:00","userName":"Gene F."},{"reviewId":"3ed73f02-3e46-4e67-908f-8b21364cedaf","range":0,"rating":5,"reply":"Collin, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're always here to help with any of your storage needs!","replyTime":"2019-07-04T10:01:00","review":"Very helpful and very affordable!","source":"Google","submissionTime":"2019-07-03T00:00:00","userName":"Collin D."},{"reviewId":"4fd729b2-1115-4697-8f75-83d8c238786b","range":0,"rating":5,"reply":"Hi Tadashi, thank you for taking the time to share your experience with us. We know that our customers value clean and secure facilities, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us.  Let us know if you need any future assistance!","replyTime":"2019-06-29T09:31:00","review":"Customer service is the best, nice friendly and courteous. I left with assurance that my belongings are safe.Thanks Nicole!????.","source":"Google","submissionTime":"2019-06-27T00:00:00","userName":"Tadashi F."},{"reviewId":"d1c5e24d-31de-46f3-b0b2-d3226d08b5c4","range":0,"rating":4,"reply":"Thank you for the review, James! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you. Let us know if we can answer any questions about your rental!","replyTime":"2019-06-28T15:27:00","review":"Service was excellent, friendly and helpful.","source":"Google","submissionTime":"2019-06-27T00:00:00","userName":"James L."},{"reviewId":"9907f7ed-a797-465a-9e61-fdf1913a8228","range":0,"rating":5,"reply":"Hi Ron, thank you for your review. We're glad our team was able to help! We're glad you chose Extra Space!\n","replyTime":"2019-06-23T07:15:00","review":"Great help and nice people working there glad I found this storage place","source":"Google","submissionTime":"2019-06-22T00:00:00","userName":"Ron G."},{"reviewId":"095df6ab-b937-4cd8-9ee6-bcb49d58efdc","range":0,"rating":5,"reply":"Hi Patrick, thank you for your review. We're glad our team was able to help and answered all of your questions. Let us know if we can do anything to assist you!\n","replyTime":"2019-06-23T09:04:00","review":"The staff here were very helpful and efficient. They answered all of my questions. Reasonable rates.","source":"Google","submissionTime":"2019-06-22T00:00:00","userName":"Patrick Y."},{"reviewId":"a74f4f50-99ff-44f8-8eba-e8c527bbda13","range":0,"rating":4,"reply":"We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Jule! \n\n","replyTime":"2019-06-22T08:24:00","review":"Like the details and offer you all have and very very good People skills and friendly as well will use you all if I need this storage again in the Future.","source":"Google","submissionTime":"2019-06-21T00:00:00","userName":"Jule M."},{"reviewId":"c9c98d1f-a29b-41cd-b6c6-f8b92fc4db07","range":0,"rating":5,"reply":"Hi Tim, Thank you for taking the time to leave your feedback! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Stop by the office if you need anything.\n","replyTime":"2019-06-22T12:11:00","review":"The staff was very helpful and knowledgeable","source":"Google","submissionTime":"2019-06-21T00:00:00","userName":"Tim H."},{"reviewId":"725ecb60-bfa0-40aa-ab1d-ae4f963a4e51","range":0,"rating":5,"reply":"Nate, thank you for the 5-star review! We are so glad you're satisfied with your experience at Extra Space Storage! Don't hesitate to stop by our office or give us a call at (502) 969-9986 if you need anything! ","replyTime":"2019-06-20T10:23:00","review":"Very polite and helpful. The best deal North or south of the river.","source":"Google","submissionTime":"2019-06-18T00:00:00","userName":"Nate H."},{"reviewId":"b5058361-9fb4-4a7f-8916-b61e08d8c062","range":0,"rating":5,"reply":"We appreciate your feedback, Deborah! Hearing that you had a positive experience with Cecil is the best thing we could hope for! We value your business and are here to help if you need further assistance! ","replyTime":"2019-06-20T10:40:00","review":"Very personal and friendly! Cecil was very helpful and thorough about my storage needs!","source":"Google","submissionTime":"2019-06-18T00:00:00","userName":"Deborah J."},{"reviewId":"af419d4a-3319-4385-9b6e-ff4f3d20231b","range":0,"rating":5,"reply":"We're so glad you chose Extra Space Storage, Samantha! It's wonderful to hear that our staff provided a quick and efficient rental process. Our team is here to make sure you have a great experience while storing, so let us know if we can do anything else for you! ","replyTime":"2019-06-18T11:01:00","review":"Ended up here by chance because of issues with the initial place I was going to go. The associate who set me up was great, got everything taken care of quickly and efficiently, and I got a better deal than my original choice so I'm glad I stopped here.","source":"Google","submissionTime":"2019-06-15T00:00:00","userName":"Samantha C."},{"reviewId":"b97f888a-138a-4805-937b-a4312ff5d3bb","range":0,"rating":5,"reply":"Angela, thank you for the 5-star review! We are so glad you are satisfied with your experience at Extra Space Storage! Let us know if we can answer any questions about your rental!","replyTime":"2019-06-09T12:57:00","review":"Awesome Sausage","source":"Google","submissionTime":"2019-06-06T00:00:00","userName":"Angela G."},{"reviewId":"97af2b3d-05e4-4a2a-b344-d0f1481fc036","range":0,"rating":5,"reply":"Hi Michael, thank you for your review. We're glad Jay and Nicole were able to help! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-06-10T10:40:00","review":"Jay and Nicole were very helpful and I was given the best unit for my needs.","source":"Google","submissionTime":"2019-06-06T00:00:00","userName":"Michael B."},{"reviewId":"7ec1a638-cfe1-455b-b323-239f566b544f","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Missy. We're here to help if you have any questions or need assistance with your rental! Call us at (502) 969-9986 with any questions! ","replyTime":"2019-06-09T14:04:00","review":"This young lady rocks","source":"Google","submissionTime":"2019-06-05T00:00:00","userName":"Missy B."},{"reviewId":"729ac146-bd7c-47cf-93c0-8c0e1cd89e6a","range":0,"rating":5,"reply":"Hi Fitzgerald J., thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!\n","replyTime":"2019-06-07T12:22:00","review":"Great people to work with. Unit are clean and in great conditions. Easy access to the property.","source":"Google","submissionTime":"2019-06-03T00:00:00","userName":"Fitzgerald J."},{"reviewId":"8a4790b5-2eae-443c-9951-b1084015b761","range":0,"rating":5,"reply":"Icy Profits, we are thrilled to hear your experience was positive and are always here to help with your storage needs. Give us a call at (502) 969-9986 or stop by the office if you need anything! Let us know if we can do anything else to assist you.","replyTime":"2019-05-09T13:14:00","review":"I forgot the girl's name but she was incredibly nice, prompt and helpful. Excellent customer service!","source":"Google","submissionTime":"2019-05-08T00:00:00","userName":"ICY P."},{"reviewId":"e0620ff1-813f-44d7-8f26-c4888ea3b556","range":0,"rating":5,"reply":"Thank you, Susan! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Stop by the office or give us a call at (502) 969-9986 if you need any assistance!\n","replyTime":"2019-04-25T13:39:00","review":"All the employees are very friendly and helpful. The storage space is clean and well lit. I really like their late hours.","source":"Google","submissionTime":"2019-04-24T00:00:00","userName":"Susan C."},{"reviewId":"f8f04830-52f9-4ca8-b72f-e6428d87303e","range":0,"rating":5,"reply":"Thanks, Isabel! At Extra Space, we aim to provide our customers with a quick and easy rental process and are thrilled to hear your experience reflects that! We're here to help if you have any questions!","replyTime":"2019-04-24T13:54:00","review":"Nicole was very helpful, very nice. It didn?t take long to get registered.","source":"Google","submissionTime":"2019-04-23T00:00:00","userName":"Isabel C."},{"reviewId":"39b3ae10-faa1-4053-be21-68712283d054","range":0,"rating":4,"reply":"Thanks, Gen! We pride ourselves on having the friendliest staff and the cleanest facilities. Please let us know if we can further assist you!","replyTime":"2019-04-22T17:00:00","review":"Great customer service and decent rates. Location was well kept.","source":"Google","submissionTime":"2019-04-22T00:00:00","userName":"gen m."},{"reviewId":"a156c606-fb27-4b29-bfa2-d5b2fbeeb472","range":0,"rating":5,"reply":"Thank you for choosing Extra Space Storage Margaret. We're here to help if you have any questions or need assistance with your rental! Call us at (502) 969-9986 with any questions!","replyTime":"2019-04-20T17:00:00","review":"It's ok but high","source":"Google","submissionTime":"2019-04-20T00:00:00","userName":"Margaret C."},{"reviewId":"fba52f26-b42d-4008-803c-7e7824a35ffa","range":0,"rating":5,"reply":"Hi Angel, thank you for your feedback. We're glad Shar and Nichole were able to help! Thanks for recommending Extra Space Storage!\n","replyTime":"2019-04-19T17:35:00","review":"Easy to work with I got to say atleast they don't tell u one price then when u go in to the store tell u something else. Like Public  Storage  did they quoted us at 25$ that was 1$ for the first month then 24$ deposit. We get their tgey decide o u gotta get rental insurance and u HAVE to buy their ?? and the grand total was 57-60$ . with Extra Space Storage on Preston Hwy in Louisville ky. I explained to them i only had X amount of money n I only need the space for a total of 30 days at the most and they didn't make me purchase their ?? they said  i could bring my own which I did. Then with the insurance they recommend that you purchase theirs or get your own but it's NOT  MANDATORY and counting taxes n fees. The total cost was 25$ for 30days. SHAR IS NEW but he's very sweet and professional aswell was Nichole and the manager sorry can't remember his name i wanna say Joe but don't hold me to that. I'd definitely recommend them to anyone looking for storage unit especially if u only need it for 30 days or less.","source":"Google","submissionTime":"2019-04-19T00:00:00","userName":"Angel M."},{"reviewId":"78eb31e4-4c66-4dee-b879-4f4e9896fbc8","range":0,"rating":5,"reply":"Heather, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage!","replyTime":"2019-04-09T17:00:00","review":"They were available, efficient and accommodating.","source":"Google","submissionTime":"2019-04-07T00:00:00","userName":"Heather M."},{"reviewId":"f9391134-4191-4973-9411-65219d0af534","range":0,"rating":5,"reply":"Hi Wayne, thank you for your review. We're glad Mike was able to help! Stop by the office if you need anything.","replyTime":"2019-03-28T17:00:00","review":"Mike is the best. Thanks for your help!!","source":"Google","submissionTime":"2019-03-22T00:00:00","userName":"Wayne"},{"reviewId":"7bcbe84b-6a9d-4353-88c2-5d5c6c6d49da","range":0,"rating":5,"reply":"Thank you for the kind words, Marinda! We're committed to providing excellent customer service. Let us know if we can do anything to assist you!","replyTime":"2019-03-28T17:00:00","review":"Great service and customer service is awesome","source":"Google","submissionTime":"2019-03-22T00:00:00","userName":"Marinda R."},{"reviewId":"79792c51-e561-448a-9726-374e9bb56a3a","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Nicole was Excellent with her services made it a smooth process ??","source":"Google","submissionTime":"2019-03-14T00:00:00","userName":"Anthony H."},{"reviewId":"61d128d8-7659-4a1e-9773-08ed46a1edd9","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great customer service","source":"Google","submissionTime":"2019-03-14T00:00:00","userName":"Kelly K."},{"reviewId":"291a1f45-6445-49c1-bf52-427abf456f50","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great customer service really like the staff here","source":"Google","submissionTime":"2019-03-05T00:00:00","userName":"cain m."},{"reviewId":"c1d80079-2f2f-458f-ab5a-3952d62f5324","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Politeness very respectful and helpful","source":"Google","submissionTime":"2019-03-01T00:00:00","userName":"Rebecca Q."},{"reviewId":"3db20f75-7461-4d38-94ed-5209a6dc438c","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Staff is amazing, we are a company who uses storage here. Have never had one issue at all. I trust all my parts at this facility. Security is great and staff is always out and about cleaning and checking up on things. Deff the best in town. Whaley!!!","source":"Google","submissionTime":"2019-03-01T00:00:00","userName":"Jason B."},{"reviewId":"6a9e5a44-94ac-44c6-990c-41dc7cbf28b5","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Mike was great & fast.","source":"Google","submissionTime":"2019-02-27T00:00:00","userName":"Kennedy M."},{"reviewId":"b18a042e-5545-494b-b98a-f6710e94e729","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"We have been here a long time and Mike and Nicole are awsome. The property is clean and well maintained. I would recomend anyone to come here.","source":"Google","submissionTime":"2019-02-26T00:00:00","userName":"Betty W."},{"reviewId":"d8b94ba1-d1fd-4869-8dba-5f002945938a","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very customer oriented. Great experience","source":"Google","submissionTime":"2019-02-26T00:00:00","userName":"Brittany S."},{"reviewId":"23d09972-71fb-4e15-b1df-8a774f37dbc9","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Staff was very friendly, the facility is well kept and clean. Definitely recommend using this site for storage.","source":"Google","submissionTime":"2019-02-26T00:00:00","userName":"Trent C."},{"reviewId":"7812320d-17bb-4f5d-bcca-a4a6bad6bb64","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very friendly office staff always attentive if I ever have any issues. Anytime I?ve ever called with a question I always got a forward answer instead of leading me around.","source":"Google","submissionTime":"2019-02-26T00:00:00","userName":"Michael R."},{"reviewId":"9829a7ce-8fa0-40bb-8e64-f701302b42a0","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Excellent service and great customer service. Nicole is so lovely and Mike is very helpful.","source":"Google","submissionTime":"2019-02-23T00:00:00","userName":"Jesse J."},{"reviewId":"43071f9b-a07a-4865-b906-9e8134d7e3c0","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great service.Mike and Nicole are the best. Thank you guys. You're awesome!!!!","source":"Google","submissionTime":"2019-02-23T00:00:00","userName":"PHILLIE420"},{"reviewId":"03d6786e-fdd2-41ab-ab96-f9ebaf0810b2","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great Service","source":"Google","submissionTime":"2019-02-22T00:00:00","userName":"Sonia A."},{"reviewId":"9b03b0c9-2eab-4213-addc-cd4356a3a078","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Staff was very friendly and easy to work with.","source":"Google","submissionTime":"2019-02-22T00:00:00","userName":"Sean P."},{"reviewId":"215965e6-f2f0-4080-8e81-9083652ccac5","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"service was great","source":"Google","submissionTime":"2019-02-21T00:00:00","userName":"Dianna S."},{"reviewId":"80bd8007-c1f3-455c-8475-d6c56e1e54f5","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"So far so good.\n\nEdit: 6x12 units are actually 6x11.","source":"Google","submissionTime":"2019-02-13T00:00:00","userName":"Jesse S."},{"reviewId":"52f34222-eed0-487d-94ce-676c6a755526","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Mike helped us out a lot. Great place, great service","source":"Google","submissionTime":"2019-02-13T00:00:00","userName":"Cedric T."},{"reviewId":"b060612f-b965-477f-a8fe-b44ff3982bb5","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Easy place to deal with.","source":"Google","submissionTime":"2019-02-09T00:00:00","userName":"Chris M."},{"reviewId":"56e3792e-e431-43c4-81e7-edccceb12520","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great service and rate","source":"Google","submissionTime":"2019-02-06T00:00:00","userName":"Danny P."},{"reviewId":"3ed8f002-1cbd-4f50-9f38-be5308815322","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Fast and friendly service, greatly appreciated","source":"Google","submissionTime":"2019-01-22T00:00:00","userName":"Sean H."},{"reviewId":"17658f37-ae52-47ca-9e58-e655a9efd3c4","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Mike Radcliff was extremely polite, thoughtful and as well as helpful in every way. He was very informative and provided a service like no other.","source":"Google","submissionTime":"2019-01-16T00:00:00","userName":"Garrett A."},{"reviewId":"95452676-d69f-42ed-acbe-c1135878050e","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Trouble with public storage for a few days couldn?t sort me out. Came next door to extra space and they sorted me out the same day!","source":"Google","submissionTime":"2019-01-04T00:00:00","userName":"Randy Z."},{"reviewId":"40474843-62d6-4ab9-9207-a27d6b381698","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Nicole is really nice and very professional.","source":"Google","submissionTime":"2018-12-21T00:00:00","userName":"Dana J."},{"reviewId":"c54901d6-9eee-4741-a526-fe8a4dabd4d5","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"They was really nice the whole time.","source":"Google","submissionTime":"2018-12-17T00:00:00","userName":"Ramona S."},{"reviewId":"b5a1a6f7-5009-4509-85b8-137f97b0cafa","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Nicole and Mike were super helpful and friendly. The location is clean and secure. Will be recommending.","source":"Google","submissionTime":"2018-12-15T00:00:00","userName":"Alisha N."},{"reviewId":"dc79c9bd-890b-41e9-abcd-df65eb324890","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Mike was so helpful when we chose to move our stuff closer to our home location! We have enjoyed our 8 year stay here at Extra Space storage and are sad to leave. The monthly payment process was easy, facility was secure and access was never a problem. Thank you again mike for making our transition so easy!","source":"Google","submissionTime":"2018-12-11T00:00:00","userName":"Allison W."},{"reviewId":"8b472218-7615-42d5-8c69-0fe6a444bf6d","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Broady was a very helpful professional staff manager. The unit was for a short period temporarily during a divorce. If I had been a longer time\ncustomer I would suggest better doors from drainage and rain water issues. The facility always seemed secure good lighting and clean.","source":null,"submissionTime":"2014-04-24T09:43:26","userName":"Rebecca"},{"reviewId":"25e5b8f9-c139-47bc-8c3d-379a21b78d79","range":0,"rating":5,"reply":null,"replyTime":null,"review":"From the time I called them to ask about pricing until I loaded all my things into the storage unit, everything was great.","source":null,"submissionTime":"2013-08-25T21:47:17","userName":"Charles"},{"reviewId":"6ea532cd-073d-45b1-a823-33ef02ab9b98","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Quick service. Friendly management. Thorough elaboration of what is expected and good rates on coverage if damaged. Sweet! Good respectable hours of operation.","source":null,"submissionTime":"2013-05-11T11:34:51","userName":"VilleUser"},{"reviewId":"a71ca083-9a07-4272-afe5-e381fdc9016c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"This facility is one of the best one I have ever us and I tell you I have used a lot of them. The manager was very frendly and the staff was great!! I have no compaints what so ever. The units and grounds are keeped clean.","source":null,"submissionTime":"2013-04-12T20:07:37","userName":"Cali"},{"reviewId":"96d11e28-545d-478b-869d-dced231cede7","range":0,"rating":5,"reply":null,"replyTime":null,"review":"the facility at the second location was good except for getting around the corner in the back of the buildings because of limited space and a trench.","source":null,"submissionTime":"2013-03-19T10:44:45","userName":"EB-60"},{"reviewId":"3a3d6c69-1200-46b7-b214-256e7c131d8c","range":0,"rating":5,"reply":null,"replyTime":null,"review":"the employees are nice and very informative and always ready to help out.","source":null,"submissionTime":"2012-12-30T19:32:08","userName":"boom71"},{"reviewId":"1a51ee8e-c265-4e26-b34c-2ec3d5728e79","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Randy was an excellent help to me. I was in Virginia getting ready to move to Louisville and he was able to assist me in getting my contract completed in VA so I could move in my unit on a Sunday when the office is closed. This was a tremendious help to me considering that I just came from out of State and only had help on a Sunday.","source":null,"submissionTime":"2012-12-08T20:42:44","userName":"Cynthia K."},{"reviewId":"1a5da65d-2671-45d9-bcb4-f97d75588c00","range":0,"rating":5,"reply":null,"replyTime":null,"review":"I had reserved storage at another facility but got lost trying to find it. I saw Extra Storage and turned in, and wound up getting a space here instead for about 50 dollars cheaper per month ! The manager was super friendly and helpful ! Lucky i got lost !","source":null,"submissionTime":"2012-08-18T03:53:21","userName":"PICKLES59"},{"reviewId":"e229f076-c0bc-4f69-883c-2165b63ad694","range":0,"rating":5,"reply":null,"replyTime":null,"review":"this has been the only company i have rented from and they are great. they have alot of locations. people are friendly and explain everything well. very convenient payment options. the hours are also a plus. open when you need to get in your unit. recommend them!!","source":null,"submissionTime":"2012-01-03T11:50:49","userName":"SPARKER228"},{"reviewId":"35e78d6d-bad4-4ef1-af6e-c61b0af93be7","range":0,"rating":5,"reply":null,"replyTime":null,"review":"We worked with Brittany who was so friendly and helpful! She answered all of our questions! Our storage space is so easy to access, is spacious and is clean! We love that there is a gate with a key code to get in for added security!","source":null,"submissionTime":"2011-11-28T13:08:14","userName":"whit27"},{"reviewId":"f129a7b6-60ea-4e5f-98a2-fb8e82a43760","range":0,"rating":4,"reply":null,"replyTime":null,"review":"overall, the prices are great and afforadable yes!","source":null,"submissionTime":"2011-10-13T19:00:19","userName":"meme"},{"reviewId":"b5cd874b-166c-48d2-a2cb-ea1c6ecb72ba","range":0,"rating":5,"reply":null,"replyTime":null,"review":"Very clean unit & easy access. Britney at the office was very helpful. This type of customer service is hard to come by and we appreciate all she did for us.","source":null,"submissionTime":"2011-10-07T08:49:53","userName":""},{"reviewId":"77fb57c5-7ca1-4f80-b31c-47ebeaad854b","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Everything is great. The only thing I would change is make our stuff accessible 24 hours a day.","source":null,"submissionTime":"2011-10-07T05:13:40","userName":"Christy4941"},{"reviewId":"d892d9fc-e435-4072-a837-324c71797534","range":0,"rating":4,"reply":null,"replyTime":null,"review":"The facility is in a convenient & secure location. We received a good deal on a unit that fit our needs. However, after renting a unit for only 4 months, our monthly rental fee has already been increased by $6 a month, which was very frustrating.","source":null,"submissionTime":"2011-10-06T12:23:28","userName":"dmwint01"},{"reviewId":"2fdb4128-c340-4a62-a2c9-698971d00834","range":0,"rating":4,"reply":null,"replyTime":null,"review":"Excellent pricing but rates go up to often. The facilities are clean and convenient. Personnel are very helpful.","source":null,"submissionTime":"2011-10-05T13:31:48","userName":"mike"},{"reviewId":"b37bc7cd-04d8-4d23-ab40-b0014a12266c","range":0,"rating":4,"reply":null,"replyTime":null,"review":"We have had no problems with the facility. It is clean and is run efficiently for fair prices so meets expectaitons.","source":null,"submissionTime":"2011-10-05T11:09:51","userName":"jteek2000"}]},"errors":null},"startingAt":{"correlationId":"df5adf32-71e2-49d0-8041-bb82b71efb9f","data":{"error":null,"startingAt":{"large":24,"medium":34,"parking":24,"small":10,"starting":10}},"errors":null},"unitClasses":{"correlationId":"032ae415-111b-44eb-8dff-8876e6d374aa","data":{"count":53,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2582","salesforceId":"2582_457","storeId":"5afbb79d-731d-4665-b418-119427961c64","uid":"2582_457","unitClassId":"4d7cdae8-8e39-47c3-b914-023c8f87fce0","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":2,"showAvailable":true,"showFirstCome":false,"showLimited":true,"showLimitedBanner":true,"showOnline":true,"showPromotion":false,"showRapidRental":true,"showReserve":true,"total":0},"dimensions":{"depth":15,"display":"10' x 15'","isExactSize":true,"size":"Medium","squareFoot":150,"videoUrl":"//images.ctfassets.net/fynvlmu126fq/1nk70JQWfQwt8KpKBiwFnZ/f63ea9f58cd73025994d64cd996e8713/ExtraSpace_05-10x15UnitSize.gif","width":10},"discount":{"breezeId":null,"valueId":null,"description":null,"isCustom":false,"isPercent":false,"monthToStartApplication":null,"name":null,"numberOfRecurrences":0,"value":null},"features":[{"codingId":11,"display":"Enclosed Storage","name":"EnclosedStorage"},{"codingId":4,"display":"Drive-Up 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