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We are glad to hear that Jeff was so helpful, and we will certainly share your kind words with him and the team. We appreciate your support!","replyTime":"2026-11-05T15:19:00","review":"Jeff was extremely helpful. Will recommend. I fact my Son is now renting a unit and our friend is renting an RV spot.\nThank you.","source":"Google","submissionTime":"2026-11-05T00:00:00","userName":"Scott R."},{"reviewId":"03eac4dd-162b-4d60-bce9-88e69edc99ae","range":0,"rating":1,"reply":"We understand your frustration regarding rate increases and appreciate you sharing your experience. We aim to be transparent with our rental terms, and we regret the distress these price adjustments have caused. Please reach out to our team at 888-STORAGE so we can review your account and discuss your concerns directly. Thank you, Kari.","replyTime":"2026-11-02T17:46:00","review":"Consumer BEWARE!  They get you in the door, you get your stuff all situated then months later your rate is suddenly raised. Meh,  didn't love that, but whatever.  UNTIL...months later it was raised AGAIN.  We started out at 200/mo then 280/mo NOW 360!  This was all within ONE YEAR.  That is insanity.  There is no rational explanation other than greed and bait and switch.   SO DISAPPOINTED.   Please don't respond with some pathetic apology unless it is associated with a lower rate.","source":"Google","submissionTime":"2026-11-02T00:00:00","userName":"Kari H."},{"reviewId":"5d0cc465-db37-45d1-86c7-b6d3aa2b7800","range":0,"rating":5,"reply":"Thank you for sharing your experience, Gary. We are glad to hear that our location and team have made storing your RV with Extra Space Storage such a great choice.","replyTime":"2026-10-23T05:27:00","review":"Terrific place to store my rv. Great location and really helpful staff. What a good choice!","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"gary c."},{"reviewId":"db0e174b-089e-4647-ab1e-cf135e38cd36","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage in Nampa. We are glad to hear our team member provided knowledgeable, friendly service and that you found the facility clean and well-maintained. We appreciate your support and will be sure to share your kind feedback with our team.","replyTime":"2026-10-21T10:02:00","review":"????? 5 Stars!\n\nAbsolutely outstanding experience at Extra Storage in Nampa! Walked in and was immediately impressed. The gentleman helping us was an absolute beast at his job—extremely professional, knowledgeable, friendly, and on top of everything. The entire facility was incredibly clean, organized, and well-maintained. You can tell they take pride in what they do. Customer service like this is hard to find these days. Highly recommend this place!","source":"Google","submissionTime":"2026-10-21T00:00:00","userName":"Arbor-Safe P."},{"reviewId":"fbe3787d-955a-4a3f-9fd4-f66d65947f17","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Ryan. We are glad to hear that setting up your space was easy and that you enjoy using the app for gate access. We appreciate your review and are happy to provide a clean and convenient facility for your storage needs.","replyTime":"2026-10-20T15:03:00","review":"Great customer experience at the Nampa location. Facility is clean and well maintained. Setup for a space was easy. I really like having the ability to open the gate via the App. Prices are comparable to other places.","source":"Google","submissionTime":"2026-10-20T00:00:00","userName":"Ryan L."},{"reviewId":"c3229b37-5f8f-44db-9771-4b2cdfb64ac6","range":0,"rating":5,"reply":"We are overjoyed to hear that Lynara and Jeff made your experience a breeze, Dallin!","replyTime":"2026-10-18T08:08:00","review":"Lynara and Jeff helped make my experience a breeze!","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Dallin R."},{"reviewId":"34059ee9-bcae-4040-8573-c3e7970b2c52","range":0,"rating":5,"reply":"Thank you, Luis, for sharing your experience and for recommending Extra Space Storage to your friends and family. We are glad our team could provide polite service and help you find exactly what you needed!","replyTime":"2026-10-16T16:46:00","review":"Helped me with exactly what i was looking for very polite definitely would recommend you guys to all my friends and family thank you for your service","source":"Google","submissionTime":"2026-10-16T00:00:00","userName":"Luis T."},{"reviewId":"3f7be766-4fdc-4656-a7da-2fa700fecbb6","range":0,"rating":5,"reply":"Thank you for the review, Bob and Anna! We are glad to hear about your experience, and we will share your kind words with Jeff and the rest of our team at Extra Space Storage.","replyTime":"2026-10-15T16:36:00","review":"Jeff…. you are amazing!\nThanks!\nBob and Anna","source":"Google","submissionTime":"2026-10-14T00:00:00","userName":"Anna F."},{"reviewId":"50ab8c20-2b60-45ee-b6a6-afcd3e240614","range":0,"rating":5,"reply":"Thank you for sharing your experience, Tracy. We are glad to hear our team was a pleasure to work with and that you found our Extra Space Storage facility clean and well-maintained.","replyTime":"2026-10-13T08:13:00","review":"It was a pleasure to work with the hosts. Facility was clean, safe and impeccably maintained.","source":"Google","submissionTime":"2026-10-12T00:00:00","userName":"Tracy F."},{"reviewId":"7ba4d237-1853-40d2-8aef-15f159fd5481","range":0,"rating":2,"reply":"We are sorry to hear about your frustration regarding your rate increases, and we understand your concern with how these changes have impacted your experience, Heather. While we are glad you have enjoyed convenient access and well-lit units at Extra Space Storage, we want to ensure any rate questions are addressed directly. Please contact us at 888-STORAGE so our team can assist you and review your account.","replyTime":"2026-10-12T08:53:00","review":"We were so excited to get this storage unit near our neighborhood.  Access has been great, lighted units but....our storage fee has been raised twice within a year. We started out at 200.00 a month just a few  months later it was raised to 280.00 and now after one year they have raised our fee to 360.00.  That is INSANE!  They say it's market value.  BUYER BEWARE you will get in at a good rate but it will go up, fast and steep.","source":"Google","submissionTime":"2026-10-11T00:00:00","userName":"Heather a."},{"reviewId":"8baf83bc-7e52-4a38-94c3-50fed9d7375e","range":0,"rating":5,"reply":"Thank you for your review! Glad Steve helped with your bill and you find us clean and convenient. We'll work on improving app access.","replyTime":"2026-01-02T09:19:00","review":"Friendly and helpful staff. Facility is always nice and clean.","source":"Google","submissionTime":"2026-10-08T00:00:00","userName":"Steve J."},{"reviewId":"3291e75a-c54d-4725-ab8a-264fbe633abc","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Teresa! We're glad to hear that you enjoyed our customer service, simple sign-up process, and secure facility.","replyTime":"2026-10-02T13:53:00","review":"Excellent service, easy sign up, great secured facility!","source":"Google","submissionTime":"2026-10-02T00:00:00","userName":"All T."},{"reviewId":"0a376236-f5e4-4b79-8063-913db5a91db1","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We are glad to hear that our team was friendly, helpful, and answered all your questions. Thank you for choosing Extra Space Storage, Michael.","replyTime":"2026-09-10T14:45:00","review":"People were friendly, helpful, and answered all my questions.\nSigned up right away","source":"Google","submissionTime":"2026-09-10T00:00:00","userName":"Michael B."},{"reviewId":"0a07f5b9-fbad-48a4-ad59-bbccd45a504c","range":0,"rating":5,"reply":"Thank you for your wonderful 5-star review, James! We're so glad to hear that Jeff and our team provided excellent service, helping you find the correct units and assisting with your needs. We also appreciate you noticing how clean and tidy our units are. Your recommendation means a lot to us at Extra Space Storage!","replyTime":"2026-09-09T14:00:00","review":"Excellent staff! Jeff helped to get the correct units and willing to switch when the need arose. Very clean and tidy units. I would recommend whenever a storage unit is needed.","source":"Google","submissionTime":"2026-09-09T00:00:00","userName":"James S."},{"reviewId":"e6feb1cb-d684-4d89-8ae7-78775de36920","range":0,"rating":5,"reply":"Thank you for your 5-star review, Ken! We're glad to hear you received extra help from a great team member at Extra Space Storage. We appreciate your feedback!","replyTime":"2026-09-08T12:54:00","review":"Extra help great guy!!!","source":"Google","submissionTime":"2026-09-08T00:00:00","userName":"Ken B."},{"reviewId":"7d81f027-e2f0-455b-bec0-8d39aa635200","range":0,"rating":5,"reply":"We're so glad to hear that our team member at Extra Space Storage was extremely nice and helpful in finding the perfect spot for your camper, Robyn.","replyTime":"2026-09-04T17:34:00","review":"This place is great. The lady was extremely nice and helpful. We needed a place to keep my camper and she had the perfect spot.","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"Robyn P."},{"reviewId":"89563ea6-c6af-4a1c-94a3-68ed99725c67","range":0,"rating":5,"reply":"Thank you for your review, Jim! We're glad to hear that Extra Space Storage has been helpful with your trailer and storage needs and that our team was super friendly. We appreciate you sharing your positive experience!","replyTime":"2026-09-01T12:29:00","review":"Extra Space has been very helpful with supporting our trailer and storage needs. Super friendly as well.\nThanks guys.","source":"Google","submissionTime":"2026-08-31T00:00:00","userName":"Jim S."},{"reviewId":"61d72c28-0eda-45af-b15b-1096da09cfd6","range":0,"rating":5,"reply":"We are grateful for your kind feedback, Warren! Easy booking, clean facility, and a friendly manager — we're glad ESS met your storage needs.","replyTime":"2026-08-29T09:42:00","review":"I just rented some storage space at this company's local facility. Everything has been great so far. I found the online selection/booking process very easy. Reasonable pricing, very nice, clean and large facility. I love the ability of the app for easy entry, account and facility details. The office manager greeted me on arrival, showed me to my unit, she was extremely friendly and helpful. I am very glad that I decided to go with ESS for my storage needs. Thank you!","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Warren L."},{"reviewId":"c3a6efe6-31b4-4b6b-8135-508e7b0ce3d5","range":0,"rating":5,"reply":"We sincerely value your kind words, Shelby. We're glad Lynara provided helpful service. We'll make sure she knows her efforts are appreciated!","replyTime":"2026-08-22T12:04:00","review":"Lynara was great, very helpful.","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"Shelby T."},{"reviewId":"e536d987-be6a-4ae3-adaf-1516e6bd5d77","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with our quick and easy contract process. Thank you for sharing your feedback, Zen!","replyTime":"2026-08-23T10:17:00","review":"It was easy and quick to complete the contract","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"Zen S."},{"reviewId":"131a42fe-b9d9-4cdb-a52c-c6e8e0edb4b3","range":0,"rating":5,"reply":"We're excited to hear that you've had a great experience with us so far! Your review is appreciated, Sherilyn.","replyTime":"2026-08-16T09:53:00","review":"Been great so far! Clean. Nice to have a local phone number and be able to talk to someone local. Great staff","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Sherilyn"},{"reviewId":"e01750fd-2588-41ef-a288-f9fff87c1788","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Tell! Easy setup and great customer service are exactly what we aim to deliver every time.","replyTime":"2026-08-14T13:16:00","review":"Easy setup and easy functionality and great customer service","source":"Google","submissionTime":"2026-08-14T00:00:00","userName":"Tell S."},{"reviewId":"49d61c55-517e-4280-aa9e-72c4bdc137ca","range":0,"rating":5,"reply":"We are thrilled to hear about your clean facility experience and kind staff interactions. Your recommendation means a great deal to us. Thank you, Tina!","replyTime":"2026-07-29T11:41:00","review":"Great facility!  Very clean, nice staff, reasonable prices!  Would highly recommend!","source":"Google","submissionTime":"2026-07-29T00:00:00","userName":"Tina C."},{"reviewId":"7f25557b-0af9-4c0a-afad-fc217f3f0949","range":0,"rating":5,"reply":"Thanks for sharing your positive experience with Jeff and the team at Extra Space Storage. We appreciate your feedback, Stacey.","replyTime":"2026-08-11T12:54:00","review":"Jeff and the other humans at Extra Space are fantastic friendly and easy to work with. Thanks for making my life less stressy.","source":"Google","submissionTime":"2026-07-27T00:00:00","userName":"Stacey S."},{"reviewId":"ed4f96e7-803f-4b20-8732-dc92162fa914","range":0,"rating":5,"reply":"We are honored to hear Jeff made your space change smooth and stress-free. We'll pass along your kind words to him, Cmdr_M!","replyTime":"2026-07-21T15:34:00","review":"Many thanks to Jeff in Nampa ID  for making this such a smooth experience - professional, friendly and very helpful as I needed to change spaces.","source":"Google","submissionTime":"2026-07-21T00:00:00","userName":"Cmdr_M"},{"reviewId":"fc9c1648-4669-413c-ae70-0c2e1952bfa2","range":0,"rating":5,"reply":"We are thrilled to hear Lynara made your booking easy and smooth. Thank you, Jose, for recognizing our team at Extra Space Storage!","replyTime":"2026-07-20T11:04:00","review":"The assistant manager Lynara was very helpful and respectful. She even opened up five minutes early for me. The entire booking processed was so easy and smooth. Thank you all ExtraSpace staff for all the help.","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Jose L."},{"reviewId":"6eeea681-7566-44e5-9d91-608404b73977","range":0,"rating":5,"reply":"Thank you for your review, Bambi. We're excited to hear that sign up was easy and the facilities are clean and convenient.","replyTime":"2026-07-20T11:47:00","review":"Sign up was easy breezy, clean new convenient facilities.","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Bambi F."},{"reviewId":"31a44283-0b58-4cc4-9d44-8807be5f65e2","range":0,"rating":5,"reply":"We're happy to hear about your great experience with Jeff at Extra Space Storage, Daniel!","replyTime":"2026-07-18T07:47:00","review":"Great experience! Jeff was great to work with!","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"Daniel C."},{"reviewId":"18e92b02-f3c5-4260-8968-c043903e971f","range":0,"rating":5,"reply":"Your positive feedback means everything! We're thrilled our team provided kind and helpful service at Extra Space Storage.","replyTime":"2026-01-09T15:35:00","review":"Very kind and helpful","source":"Google","submissionTime":"2026-07-16T00:00:00","userName":"Nick B."},{"reviewId":"9867125a-33e3-4103-995c-482f1885b5d5","range":0,"rating":5,"reply":"Thank you so much, Megan, for your feedback! We’re thrilled to hear that Jeff and Charles at our Nampa facility made such a strong impression. Friendly, professional, and going above and beyond is exactly the experience we strive to deliver, and it’s great to know they made everything easy and stress-free for you. We’ll pass along your kind words. They’ll truly appreciate the recognition! Thank you for choosing Extra Space Storage, and we look forward to helping you again whenever you need us.","replyTime":"2026-07-16T16:55:00","review":"Jeff and Charles at Extra Space Storage in Nampa are seriously the best! Their customer service is absolutely badass—friendly, professional, helpful, and genuinely willing to go above and beyond to make everything easy. They treated me like a real person instead of just another customer, answered every question, and made the entire experience stress-free. It’s rare to find people who are this good at their jobs and actually care about the people they’re helping. Extra Space Storage is lucky to have these two. Give Jeff and Charles a raise—they’ve totally earned it! ?????","source":"Google","submissionTime":"2026-07-16T00:00:00","userName":"Megan C."},{"reviewId":"1db8bdd4-18fc-40c1-b2ea-20ecadbc4fd2","range":0,"rating":5,"reply":"We are pleased to hear Jeff made renting a unit easy for you, Rebecca. We'll share your kind words with him!","replyTime":"2026-07-11T15:18:00","review":"Jeff was very helpful when it came to renting a unit.","source":"Google","submissionTime":"2026-07-11T00:00:00","userName":"Rebecca W."},{"reviewId":"952dbde1-5550-41b6-bc16-ffcdb025de30","range":0,"rating":5,"reply":"We are privileged to hear Jeff made your experience seamless. Glad we could work with your change of plans. Thanks for recommending us, Sam!","replyTime":"2026-07-10T14:29:00","review":"Jeff was great. Had change of plans and they worked with me. Would definitely recommend","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Sam C."},{"reviewId":"c61f83ce-867e-4d62-828d-718e8d9d48ad","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback. Thank you, Ryder, for choosing Extra Space Storage.","replyTime":"2026-07-10T17:29:00","review":"Great customer service, everything went very smoothly over the phone.","source":"Google","submissionTime":"2026-07-10T00:00:00","userName":"Ryder Y."},{"reviewId":"6066c195-152f-4ba7-b95c-84dc5d777129","range":0,"rating":5,"reply":"We're glad to hear you had a text book experience at Extra Space Storage. Thank you for sharing your positive feedback, Rarquilla!","replyTime":"2026-07-09T14:31:00","review":"Text book experience. Super Clean.","source":"Google","submissionTime":"2026-07-09T00:00:00","userName":"rarquilla1"},{"reviewId":"becae460-dbd9-4ad2-ae6e-f25a859da132","range":0,"rating":5,"reply":"Thank you for your review, Kelli! We are delighted to hear Jeff helped you find two great spaces at our Nampa, Idaho location.","replyTime":"2026-07-08T15:01:00","review":"Jeff was amazing at the Nampa idaho location.  Showed me different spots and gave me options.   Now I have two nice spaces.","source":"Google","submissionTime":"2026-07-08T00:00:00","userName":"Kelli T."},{"reviewId":"869890d7-754a-4409-aaf2-c064cf07b6c7","range":0,"rating":5,"reply":"Your review is appreciated. We greatly appreciate your positive feedback and are glad to hear you had a good experience at Extra Space Storage. Thank you, Tom, for sharing your thoughts with us.","replyTime":"2026-07-02T11:18:00","review":"Very nice facility, well maintained and clean. Very friendly helpful staff. Thanks Jeff.","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Tom B."},{"reviewId":"a54922fc-86d1-498d-9734-b16653830bfa","range":0,"rating":5,"reply":"Thank you for your feedback, V. We are glad Lynara and Milissa provided kind and helpful service. We will share your kind words with them and appreciate your support.\n","replyTime":"2026-04-07T15:21:00","review":"Very happy with dealing with Lynara And Milissa they were very kind and helpful. My second experience was just as good i think the young man's name was jeremy. He worked so hard to get me that the two spaces I needed. I really appreciate his effort. Thank you.","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"v c."},{"reviewId":"8bf85bbc-5378-48a9-bba4-68f84e4c6a03","range":0,"rating":5,"reply":"We are happy to hear Jeff made your experience exceptional. Thank you for recommending us, David!","replyTime":"2026-06-30T11:46:00","review":"Jeff was exceptional made for a great experience and I recommend that you store your property at this facility","source":"Google","submissionTime":"2026-06-30T00:00:00","userName":"David E."},{"reviewId":"d4131a0b-7d32-479d-92ba-1eca8e62759a","range":0,"rating":5,"reply":"Thank you for your review, James! We're thrilled you're happy with the unit size and cleanliness. Our staff appreciates your kind words.","replyTime":"2025-10-27T14:42:00","review":"I have only had the unit for a couple days. Enjoy the size of it very convenient to where I live. Nice and clean. Just wish it was open longer. Other than that, I am very happy. Would also like to add that your staff was very nice, very polite, very knowledgeable and very helpful. I like doing business with a facility that has good people working for them.","source":"Google","submissionTime":"2026-06-06T00:00:00","userName":"James C."},{"reviewId":"99d85202-79b4-496a-91ac-c21cbbb3acb9","range":0,"rating":5,"reply":"Your review is appreciated, David! Thrilled, Jeff provided excellent service, and you found great value with more space for the same price.","replyTime":"2026-06-05T09:48:00","review":"Jeff took really good care of me! Got a unit at Extra Space that is 260 more square feet then my previous unit right down the road. FOR THE SAME PRICE. Very happy with the experience.","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"David C."},{"reviewId":"88c0eb41-34eb-4e74-8463-f4f0fd09364a","range":0,"rating":5,"reply":"Thank you, Darcie, for your review! We're glad Jeff provided excellent customer service. We appreciate your feedback!","replyTime":"2026-06-05T17:32:00","review":"Jeff was great! Excellent customer service. Thank you!","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"Darcie R."},{"reviewId":"aade66f2-3720-45e6-97fb-7dabab4191ab","range":0,"rating":5,"reply":"We are overjoyed to hear you found our team super friendly and helpful! Thank you, Angie, for choosing Extra Space Storage.","replyTime":"2026-06-03T17:48:00","review":"Super friendly and helpful!","source":"Google","submissionTime":"2026-06-03T00:00:00","userName":"Angie B."},{"reviewId":"891d4750-d9fa-4718-bdd0-21ecc9b93f4b","range":0,"rating":4,"reply":"Thank you for your review, Brandi. We are glad to hear you’re enjoying the clean facility and the new keyless entry feature, and that the mobile access has been convenient for you. ","replyTime":"2026-05-31T14:26:00","review":"Clean facility with new update keyless entry. I like being able to access the gate by just using my phone. Only reason for not a five star review, sales staff should know the information about how their company payment plans work.","source":"Google","submissionTime":"2026-05-31T00:00:00","userName":"Brandi A."},{"reviewId":"3e866cad-aa65-4049-b9ef-b1a7bb43e23e","range":0,"rating":5,"reply":"We greatly appreciate your feedback about our outstanding customer service and open access area for equipment, David!","replyTime":"2026-05-26T11:05:00","review":"Outstanding customer service! Nice open area to access your equipment","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"David W."},{"reviewId":"f7841cfa-5337-4379-9815-48a1a4f608ee","range":0,"rating":5,"reply":"We are thrilled to hear you found our team friendly and helpful! Thanks for choosing Extra Space Storage, Rick.","replyTime":"2026-05-26T11:08:00","review":"Friendly and helpful","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"Rick R."},{"reviewId":"22577b30-6556-4469-9a4a-ac304557c60f","range":0,"rating":5,"reply":"Thank you for your review, Dalene! We're glad our deal, location, and friendly service made your experience positive.","replyTime":"2026-05-26T07:42:00","review":"The deal was reasonable, the location convenient, and the service was prompt and friendly.","source":"Google","submissionTime":"2026-05-25T00:00:00","userName":"Dalene H."},{"reviewId":"7b28c700-cec0-41ea-b3e4-6a76173b5f95","range":0,"rating":5,"reply":"We are thrilled to hear Jeff and Lynara provided exceptional, responsive service! Your awesome feedback means everything, Bruce.","replyTime":"2026-05-21T15:04:00","review":"Jeff and Lynara were exceptional! Very responsive and enthusiastic. Awesome customer service !","source":"Google","submissionTime":"2026-05-21T00:00:00","userName":"Bruce Y."},{"reviewId":"5ab64110-7393-461a-97e0-7b067667b841","range":0,"rating":1,"reply":"Apologies for any inconvenience with hidden fees and your experience, King. Please contact us at (208) 510-6432 to discuss your concerns.","replyTime":"2026-05-21T08:15:00","review":"Hidden fees and bad vibes","source":"Google","submissionTime":"2026-05-20T00:00:00","userName":"king j."},{"reviewId":"b8fd7b43-7224-4a75-aa29-62007468a863","range":0,"rating":2,"reply":"Shaun, please accept our apologies for the significant rate increases. We understand your frustration with pricing changes. For assistance, please contact us at (208) 510-6432.","replyTime":"2026-05-19T16:09:00","review":"Nope! The place is new, clean and the staff is nice but this place is worse than most. We moved from a different facility where we were paying $55 per month and in the 6 years we were at the other facility never had a price increase. We have now been at this place since the day they opened where we rent two units. They gave us a  promotional free month and then of coarse the monthly rate but then all of the sudden in February, we were informed that these rates would basically be doubling. Our RV unit went from $70 to $90 and our 10x10 went from $90 to $160. This place is now building an addition to the south adding on more units and I guess that the existing customers get to pay for it. We tried to negotiate with them and they say corporate will not budge on price. They will take advantage of you so do your self a favor and go elsewhere where they will tell you the truth and you’ll pay less for the entirety of your contract. It’s the bait and switch Of corporate greed.","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Shaun G."},{"reviewId":"f70491dd-1332-4a28-bf46-babc910ce7c3","range":0,"rating":5,"reply":"Thank you for choosing us, Keri! Thrilled that our easy access made your storage experience the best ever!","replyTime":"2026-05-16T09:43:00","review":"Best storage experience ever!!! Easy in and out!! Finally! Thank you!","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Keri R."},{"reviewId":"584d912b-f93e-4f07-b146-432b1a776887","range":0,"rating":5,"reply":"Thank you for your review, Joseph! We’re glad to hear you found the facility clean and the staff easy to work with. We truly appreciate your recommendation!\n","replyTime":"2026-05-14T14:14:00","review":"Very clean facilities and units. Very nice staff easy to work with highly recommend","source":"Google","submissionTime":"2026-05-14T00:00:00","userName":"Joseph P."},{"reviewId":"bcc316d0-f699-4a21-aa39-9b8f4bb476d7","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, M R! We're glad our team provided fast setup and friendly service.","replyTime":"2026-05-13T11:55:00","review":"Was fast to set up. The staff was super friendly and knowledgeable.","source":"Google","submissionTime":"2026-05-13T00:00:00","userName":"M R."},{"reviewId":"2eb47dbe-7e75-41d9-bbb5-e42034e71e51","range":0,"rating":5,"reply":"Thank you, Karyn, for sharing! We're thrilled our reservation system, auto pay, and friendly team made your storage experience seamless.","replyTime":"2026-05-12T16:15:00","review":"Easy to get a spot reserved; monthly auto pay worked great. When I did chat with a person they were all super friendly and knowledgeable. Couldn’t ask for more for easy storage.","source":"Google","submissionTime":"2026-05-12T00:00:00","userName":"Karyn H."},{"reviewId":"891acd7c-da1d-4503-b1cf-bfdd3f8ca219","range":0,"rating":5,"reply":"Your positive feedback means a lot, Sam! We're glad our team was polite and helpful with your storage needs.","replyTime":"2026-05-11T15:01:00","review":"Easy to work with, very polite and helpful.","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Sam J."},{"reviewId":"7d647bf6-adfd-45ba-adf8-b0216bd9af07","range":0,"rating":5,"reply":"Thank you for sharing your positive experience, Darryl! We're thrilled that our self-service online selection and quick office verification made storage simple for you.","replyTime":"2026-05-11T17:31:00","review":"Awesome and easy experience. Easily selected a unit with self service online and went down to the office to verify my vehicle details and have my vehicle stored all within the hour.","source":"Google","submissionTime":"2026-05-11T00:00:00","userName":"Darryl K."},{"reviewId":"d8c72fab-5aa6-4388-a57f-6d8af84bd98d","range":0,"rating":5,"reply":"We are grateful for your kind words about our helpful and friendly service, Gabriel!","replyTime":"2026-05-09T10:53:00","review":"Very Helpful and friendly!","source":"Google","submissionTime":"2026-05-09T00:00:00","userName":"Gabriel M."},{"reviewId":"92397258-cd3a-45cf-b6ee-2f9427e40206","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Robert! We're thrilled Jeff, Lynara, and Charles made your unit transition easy.","replyTime":"2026-05-09T15:01:00","review":"Excellent service! The staff has worked with me on both of the units I had totransfer 2 units into one. They made the transition easy for me. Jeff, Lynara, Charles have been great to work with.","source":"Google","submissionTime":"2026-05-09T00:00:00","userName":"Robert B."},{"reviewId":"1b9edf85-0778-45f3-b32a-cde9b7320933","range":0,"rating":5,"reply":"Thank you for your review! So glad our friendly staff could show you great motor home storage options.","replyTime":"2025-09-27T07:51:00","review":"Stopped in to check on the new gate process. Staff was very helpful.","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Brant C."},{"reviewId":"7e4de339-417a-4776-b2bd-9c7cadb30842","range":0,"rating":5,"reply":"Thank you for the wonderful review, Michele! We're thrilled that Jeff and our team at the Middleton and Roosevelt location provided excellent service with helpful explanations and a thorough facility tour. We're glad you found our pricing competitive with no hidden costs and appreciated our clean, well-maintained facility. Thanks for noting our user-friendly app and responsive team. We truly appreciate your recommendation of Extra Space Storage!","replyTime":"2026-05-01T11:53:00","review":"Kudos to Jeff, the Manager and his team at Extra Space Storage on Middleton and Roosevelt in Nampa. They were helpful and professional. Before renting a storage unit there, they carefully explained my storage options, and I was given a tour of the facility to see which unit best met my needs. I had done some research, and I believe their prices were more than competitive with no hidden costs. The facility is new, clean and well maintained. Their App is user friendly and the team is responsive! Highly recommend????","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Michele S."},{"reviewId":"dbcdf2a1-13ec-45a5-838c-e9a0fbc12da1","range":0,"rating":5,"reply":"Thanks for renting your second unit! We're happy you had great service with Lynara.","replyTime":"2026-04-28T12:12:00","review":"I just rented my second unit and I'm very happy with the service I was provided thank you  Lynara","source":"Google","submissionTime":"2026-04-28T00:00:00","userName":"Mrs. B."},{"reviewId":"e98893aa-df24-44fc-93b2-c31d5fa812df","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our friendly staff. Thank you for choosing Extra Space Storage, Deena!","replyTime":"2026-04-25T08:32:00","review":"Staff is always very friendly and helpful.","source":"Google","submissionTime":"2026-04-25T00:00:00","userName":"Deena S."},{"reviewId":"f556adb5-3eca-4998-8911-1385b88445f7","range":0,"rating":5,"reply":"Thank you for your feedback, Mary. We’re glad you found the facility clean, modern, and well equipped, and we appreciate your recommendation.\n","replyTime":"2026-04-23T15:44:00","review":"Very clean & modern facility.  The indoor storage building is well lite and heated. There are dollies available for your use. I highly recommend Extra Space Storage.","source":"Google","submissionTime":"2026-04-23T00:00:00","userName":"Mary E."},{"reviewId":"168a47ac-4083-47cb-b03d-964ee39a7ce5","range":0,"rating":5,"reply":"Thank you for your review, xAurora. We are glad you found the service fantastic and the pricing affordable. Lynara and Jeff will appreciate your kind words and recognition for their help.\n","replyTime":"2026-04-22T14:45:00","review":"Fantastic service and very affordable prices! Lynara and Jeff was absolutely fantastic and helped me with everything and answered all my questions","source":"Google","submissionTime":"2026-04-22T00:00:00","userName":"xAurora"},{"reviewId":"06e0f711-d312-4757-ab8b-e76e972b4d4c","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Gary! We're happy you trust Extra Space Storage for your storage needs. ","replyTime":"2026-04-18T07:39:00","review":"The manager was very helpful. I would recommend this facility for any of your storage needs","source":"Google","submissionTime":"2026-04-21T00:00:00","userName":"Gary N."},{"reviewId":"95cd75cf-4195-4839-82d7-1714e3806d63","range":0,"rating":5,"reply":"Thanks for the kind words about Jeff and our Middleton Road location! Great to hear you've had a smooth experience.","replyTime":"2026-04-20T17:44:00","review":"Called and spoke to the new manager, Jeff, at the Extra Storage on Middleton Road.  He was extremely helpful and got back to me very quickly.  I have been renting my unit for 7 months and have not had any problems.","source":"Google","submissionTime":"2026-04-20T00:00:00","userName":"Judy G."},{"reviewId":"a5b943e1-be2f-4fa0-8273-0168f257065b","range":0,"rating":5,"reply":"Thanks Scott! We're thrilled Lenara provided professional service and found the perfect trailer space for you.","replyTime":"2026-04-18T15:04:00","review":"Very professional and courteous.  Helped me find the best space for my trailer.  Thank you Lenara.","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Scott L."},{"reviewId":"4542db2d-5fa9-4ad4-8ec9-6864980c6827","range":0,"rating":5,"reply":"Thanks for your positive feedback James! We're delighted you experienced fast, great service. Your appreciation means everything to us.","replyTime":"2026-04-18T15:01:00","review":"Fast and great service so far. Thankful!","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"James C."},{"reviewId":"58af7574-b84b-4ad1-8088-86cbd81b077a","range":0,"rating":5,"reply":"We are grateful you found our facility clean and hassle free. Your positive experience means everything to us Kelli.","replyTime":"2026-04-17T08:36:00","review":"Very clean and hassle free","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"Kelli H."},{"reviewId":"1ee96724-7e2d-411d-8ade-51671f06aa76","range":0,"rating":5,"reply":"Thank you for your feedback, Ty. We’re glad to hear the team was helpful and that your experience was quick and efficient.\n","replyTime":"2026-04-16T12:54:00","review":"Super nice people and very helpful . I was in and out of there in just a blink of an eye! Good work !","source":"Google","submissionTime":"2026-04-16T00:00:00","userName":"Ty N."},{"reviewId":"7ca65cb7-fd43-4eb4-ba28-3ed788b190df","range":0,"rating":5,"reply":"Thank you for your feedback, Nico. We are glad the registration process was easy and that our manager provided helpful guidance on the RV parking and gate access. We appreciate your support and look forward to serving you again.\n","replyTime":"2026-04-15T12:44:00","review":"The registration was easy and the manager on duty was a big help. He showed us the covered rv parking and explained the gate procedures.\nThanks!","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Nico B."},{"reviewId":"72e2b81a-241a-4a45-bce6-ad3bdf63127c","range":0,"rating":5,"reply":"Thank you for your feedback, Braxton. We’re glad you found the team punctual, kind, and the pricing fair. We appreciate your support.\n","replyTime":"2026-04-13T15:52:00","review":"They were punctual and very kind. Piecing is fair aswell.","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Braxton B."},{"reviewId":"4c143283-009a-4317-94c0-584fee82808f","range":0,"rating":5,"reply":"Thank you for your feedback, M. We’re thrilled Jeff provided excellent service and appreciate your recognition of Lenora’s leadership and company culture.\n","replyTime":"2026-04-09T12:38:00","review":"Jeff is a legend in the storage business, 5 star customer service all the way.  And Lenora sets some of the greatest company culture I have ever seen.  Ty again Jeff","source":"Google","submissionTime":"2026-04-09T00:00:00","userName":"M A."},{"reviewId":"575f50c9-593e-4dd9-a1e7-6acd10650f62","range":0,"rating":5,"reply":"Thanks for recommending us, Elicia! We're thrilled you found our facility secure with fantastic service.","replyTime":"2026-04-08T14:12:00","review":"Fantastic service and great, secure facility. I highly recommend Extra Space Storage.","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"Elicia P."},{"reviewId":"1f4c9978-328e-4369-849d-140939be913a","range":0,"rating":5,"reply":"We are glad to hear about your positive experience with our friendly and prompt service! We truly do apreciate your recomendation, Patrick.","replyTime":"2026-03-31T13:28:00","review":"Friendly and prompt service! Highly recommend.","source":"Google","submissionTime":"2026-03-31T00:00:00","userName":"Patrick H."},{"reviewId":"5231d239-da72-46e3-91d9-25fa93182f18","range":0,"rating":5,"reply":"Thank you for your review, Lilias. We're glad Andrew & Lenore provided fast, friendly, and professional service to help you find the perfect storage spot for your things.","replyTime":"2026-03-30T12:51:00","review":"Fast friendly and professional service from Andrew & Lenore who helped us find the perfect spot for our things","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Lillias"},{"reviewId":"174e1124-de07-4fb7-aebd-3f878ee38164","range":0,"rating":5,"reply":"Thank you for your feedback, Ashley. We’re glad to hear Lenora and Andrew provided helpful and friendly service to make your experience smooth. We appreciate you choosing Extra Space Storage.\n","replyTime":"2026-03-30T12:52:00","review":"Lenora was so sweet and did an amazing job helping us get our unit, and Andrew was very helpful in explaining how everything works! Thank you guys so much!","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"Ashley P."},{"reviewId":"1f4b394b-784f-4641-966f-37a2269ac446","range":0,"rating":5,"reply":"Thank you for your review, Kelly. We are glad Lynara and Andrew provided outstanding service and helped you find the right storage space. We appreciate your support.\n","replyTime":"2026-03-31T08:09:00","review":"Lynara, Andrew are great people and did a fantastic job in setting me up with a storage space for my stuff, an customer service is outstanding. Thank you for your time","source":"Google","submissionTime":"2026-03-30T00:00:00","userName":"kelly f."},{"reviewId":"0b397478-8f9a-4f2f-8364-45150873f0c7","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Brett! We're glad our facility provides convenient access for your storage needs.","replyTime":"2026-03-27T08:03:00","review":"Easy in and out","source":"Google","submissionTime":"2026-03-26T00:00:00","userName":"Brett G."},{"reviewId":"417f6ff4-2a94-404e-81c8-539e5bdfb063","range":0,"rating":4,"reply":"Our team appreciates your rating, Rex. Thank you for being a loyal Extra Space Storage customer! ","replyTime":"2026-03-20T16:48:00","review":"Easy sign up. I like paper documents but was told that they would be emailed to me.","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Rex M."},{"reviewId":"36d73959-b511-4f85-9c89-14b879ef5063","range":0,"rating":5,"reply":"We're glad to hear you had a positive experience with our staff and facilities. Thank you, Timofey, for your feedback!","replyTime":"2026-03-24T16:49:00","review":"Very nice staff, accommodating and professional! They took care of my special requests. Very clean and spacious area. Very pleased ?? overall","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Timofey S."},{"reviewId":"2cac90da-856b-48f0-9fff-18a0b8146b4c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Bobby. We're glad to hear you love our storage facility!","replyTime":"2026-03-20T15:28:00","review":"I love this place","source":"Google","submissionTime":"2026-03-20T00:00:00","userName":"Bobby M."},{"reviewId":"ce08a7a4-fd5c-4961-85c8-c332f1f45f71","range":0,"rating":1,"reply":"We are disappointed to hear about the pricing change. This isn't the experience we want. Please contact us at (208) 510-6432 to discuss.","replyTime":"2026-03-04T08:23:00","review":"Agreed to rent a unit at one monthly rate and within a few months received a notice that the price would nearly double. Feels very misleading. After reading reviews, it seems this happens to a lot of customers here. Would not recommend.","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"Anna P."},{"reviewId":"8f4172f4-8c15-4cc4-b019-d4257fa6a74f","range":0,"rating":2,"reply":"Hi Mona, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.  Please contact us at (208) 510-6432 to discuss your contract terms.","replyTime":"2026-02-22T15:53:00","review":"Beautiful New Facility in Nampa.\nLoved the unit, especially the motion light in the unit.  The office staff are very kind and efficient. I would give them 10 stars but unfortunately.....\n\nNow the bad...  They give you one month free and get you in the door with a teaser rate. My signed contract rate was $135 that would eventually go up to their current rate which was at that time 4 months ago $189. Moved into the unit Nov 2025 with free month. Dec, Jan, Feb $135.\nGot notice Feb 1st my rent was going from $135 to $219 not even the $189 I signed on my contract... I specifically asked several times to several employees if the rent would go up slowly and how often since they were offering the lower rates to get you on the door. I was told it wouldn't happen right away and would go up gradually.  So in 4 months it's going from $135-$219 ($84)\nA friend ask about their pricing and was told they have been raising it twice a month.\n\nI quicky reached out to Stor-it where I was for 3 yrs before this, I will be moving back there on March 1st. So be careful!! I feel for all the people that got the switch and bait!","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Mona S."},{"reviewId":"349e3e8e-d6a9-49cc-b4bd-5f7301df4256","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2026-02-15T14:37:00","review":"Great storage company. We transferred from Orange, who had taken over our previous local storage company that we had been with for 10 years, and promptly raised the rates. We were able to transfer to Extra Space and get an indoor unit as well as a covered RV spot for less than we were paying at the other place. Very satisfied.","source":"Google","submissionTime":"2026-02-15T00:00:00","userName":"Brian C."},{"reviewId":"9cc39910-050a-4ac3-9b5f-eaf820452ea2","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Ms. Erika at Extra Space Storage. Thank you for recommending our company, Mary!","replyTime":"2026-02-13T11:14:00","review":"I had a lovely experience working with Ms. Erika to get my new storage unit set up. She has amazing customer service skills, was able to answer all of my questions and made the entire process stress-free!\nShe was an absolute pleasure to work with, and I highly recommend this company.","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Mary R."},{"reviewId":"b6b1e02b-328b-403e-81ef-29e28dde0a93","range":0,"rating":2,"reply":"We value your input and apologize for the inconvenience you experienced. Please feel free to reach out to us at (208) 510-6432 to discuss this further.","replyTime":"2026-02-13T14:05:00","review":"The facility was really nice! Super clean! Easy to reserve and get moved into. The problem was that all of a sudden my rental price almost doubled with no notice and when I tried to get ahold of the facility nobody would answer my calls. I made sure to call during business hours so we ended up stopping by the office to clear everything up. Again, it said they were open but nobody was in office. I ended up just canceling everything online and moved to another facility just down the road.","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"Monique D."},{"reviewId":"c07e2d99-55a9-42b6-9603-86b89ca19ab3","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your great experience with our staff. Thank you for sharing your feedback, Saul. ","replyTime":"2026-02-13T07:53:00","review":"Great staff. Fast, simple, and above all efficient.","source":"Google","submissionTime":"2026-02-12T00:00:00","userName":"Saul V."},{"reviewId":"a1584604-d253-4f38-ad6a-2a6d49a355bf","range":0,"rating":5,"reply":"We are ecstatic to hear about your fantastic experience at Extra Space Storage! Thank you for sharing your positive feedback.","replyTime":"2026-02-11T07:55:00","review":"Extra space is the place!\nAll of the units are clean, well lit and safe. Their price point is totally reasonable for the amenities. The RV/boat storage is great and so easy to access.\nThe staff is exceptional and pay special attention to the details and your needs assuring you get exactly what you want.\nMy personal experience has been fantastic!\n\nA special thanks to Steve and especially Erica for going above and beyond to help me and my family in my time of need.????? Boom??????","source":"Google","submissionTime":"2026-02-10T00:00:00","userName":"Trent s."},{"reviewId":"3f2f086f-6814-448d-83d6-a0b1b6f0ec03","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We greatly appreciate your kind words about our team. Thank you for sharing your experience with us!","replyTime":"2026-02-09T15:44:00","review":"Really great team. Clear communication, kind and easy to work with!","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Alexis S."},{"reviewId":"b3a73c1f-7b97-4ef5-82f3-708363d2f8ac","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We greatly appreciate your kind words about our team. Thank you for sharing your experience with us!","replyTime":"2026-02-09T15:44:00","review":"Really great team. Clear communication, kind and easy to work with!","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Alexis S."},{"reviewId":"fba12a3e-441e-4617-ad76-597c69d6aae2","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We greatly appreciate your kind words about our team. Thank you for sharing your experience with us!","replyTime":"2026-02-09T15:44:00","review":"Really great team. Clear communication, kind and easy to work with!","source":"Google","submissionTime":"2026-02-09T00:00:00","userName":"Alexis S."},{"reviewId":"552b068a-4480-4ebf-83a3-cc82172ac476","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with our clean facility and Steve's helpful service with your unit upgrade!","replyTime":"2025-11-10T18:45:00","review":"I set up online and everything was ready for me when I got there. The storage unit was clean and so was the facility. After my 1st month I realized I needed more space. I called and Steve was so helpful, he was able to get me into a bigger unit and one right next to my old one. He made sure switching my stuff over would be easy, and it was!  This storage unit was also very clean and very accessible. The price is right too. Thank you Steve!\n\nErica got my payment taken care of in less than a minute! Immediately I got a text stating that my payment has been received. The place is clean, and the staff are kind. My experience here so far is 5 stars.","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"Kess"},{"reviewId":"92ecf86c-785b-44c7-b6f5-9ef77c9864fc","range":0,"rating":5,"reply":"We are thrilled to hear that you found our facility clean, well-managed, and reasonably priced. Thank you for your feedback, Andrew!","replyTime":"2026-01-25T08:17:00","review":"Well managed, clean and modern facilities, Snd reasonably priced.  Best storage in the Treasure Valley.","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"Andrew K."},{"reviewId":"ef904408-6c6e-4f85-bd93-5705d6308e5b","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with our clean facility and Steve's helpful service with your unit upgrade!","replyTime":"2025-11-10T18:45:00","review":"I set up online and everything was ready for me when I got there. The storage unit was clean and so was the facility. After my 1st month I realized I needed more space. I called and Steve was so helpful, he was able to get me into a bigger unit and one right next to my old one. He made sure switching my stuff over would be easy, and it was!  This storage unit was also very clean and very accessible. The price is right too. Thank you Steve!\n\nErica got my payment taken care of in less than a minute! Immediately I got a text stating that my payment has been received. The place is clean, and the staff are kind. My experience here so far is 5 stars.","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"Kess"},{"reviewId":"a6185c91-fadd-48d8-a172-0f0ed14a3db5","range":0,"rating":5,"reply":"We're happy to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2026-01-29T12:07:00","review":"Very friendly, helpful people. Fairly new place and. I thank Steve for helping me and another staff too for there help and that tour I got for the right storage unit. They also have stuff there you can use to move multiple things at once. Very nice place.","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Conner P."},{"reviewId":"6e44efa9-869c-4ba0-b4d2-76c2b4973868","range":0,"rating":5,"reply":"We are happy to hear that you found our storage space to be very big and at a good price. Thank you for your feedback.","replyTime":"2026-01-27T17:29:00","review":"Very good place space very big large I recommend it very good price too ??","source":"Google","submissionTime":"2026-01-27T00:00:00","userName":"Wendy A."},{"reviewId":"d52e1f60-07e7-481d-bbff-bcbb7f0ec000","range":0,"rating":5,"reply":"We are happy to hear that you found our storage space to be very big and at a good price. Thank you for your feedback.","replyTime":"2026-01-27T17:29:00","review":"Very good place space very big large I recommend it very good price too ??","source":"Google","submissionTime":"2026-01-27T00:00:00","userName":"Wendy A."},{"reviewId":"1609e7a1-3b4a-457f-b9c7-7a0238504779","range":0,"rating":5,"reply":"We are thrilled to hear that you found our facility clean, well-managed, and reasonably priced. Thank you for your feedback, Andrew!","replyTime":"2026-01-25T08:17:00","review":"Facility is clean, well managed by Steve, and reasonably priced.","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Andrew K."},{"reviewId":"b12045a4-196d-43e1-b3eb-11d2e51fae41","range":0,"rating":5,"reply":"We are honored to hear about your excellent experience with Steve! Thank you for recognizing his kindness and efficiency.","replyTime":"2026-01-24T11:37:00","review":"Steve at Extra Space Storage in Nampa Idaho is one of the kindest and most efficient people that I’ve ever done business with!! What an amazing asset for a company to have such a wonderful employee. I feel that I can truly trust my belongings under his watch! The rental unit is clean, secured and very reasonably priced.","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Mike N."},{"reviewId":"59f37264-caa0-431a-be3b-c07bc521b42a","range":0,"rating":5,"reply":"Thank you for the positive feedback about our team and quick insurance process, Cindy!","replyTime":"2026-01-24T09:07:00","review":"Extra Storage is a very good. There people are very nice and helpful.  I needed to change my insurance amount and it was very fast process.","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Cindy B."},{"reviewId":"5fee37e4-0686-4717-b37e-6fa361b0797f","range":0,"rating":5,"reply":"Thank you for the positive feedback about our team and quick insurance process, Cindy!","replyTime":"2026-01-24T09:07:00","review":"Extra Storage is a very good. There people are very nice and helpful.  I needed to change my insurance amount and it was very fast process.","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Cindy B."},{"reviewId":"31404a83-026e-4357-98ce-40b6a23890b7","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're delighted you experienced great customer service and found our storage space super clean.","replyTime":"2026-01-23T07:57:00","review":"Great customer service and super clean storage space!","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Todd D."},{"reviewId":"fd5baa06-fce9-48ff-8ac8-3c68c35cfe37","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're delighted you experienced great customer service and found our storage space super clean.","replyTime":"2026-01-23T07:57:00","review":"Great customer service and super clean storage space!","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Todd D."},{"reviewId":"c509ba92-e7b7-4e96-a131-291606bca1ec","range":0,"rating":5,"reply":"Thank you immensely for the 5-star review! We're thrilled Steve provided professional, helpful service for your RV parking needs.","replyTime":"2026-01-12T18:36:00","review":"Steve was very professional and very helpful in helping me rent a RV parking spot.","source":"Google","submissionTime":"2026-01-12T00:00:00","userName":"Don C."},{"reviewId":"d8c4316e-57a8-4036-a161-45e37f2bf9ca","range":0,"rating":5,"reply":"We are overjoyed to hear you'd recommend us! Steve will be thrilled to know he made your experience great.","replyTime":"2026-01-11T09:31:00","review":"I would recommend Extra Space.  It has been easy to get into and Steve has been great to work with!","source":"Google","submissionTime":"2026-01-10T00:00:00","userName":"Veronica R."},{"reviewId":"256e5c95-bdef-42fd-aec2-bb982a7b590c","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with our clean, roomy facility and helpful staff.","replyTime":"2026-01-09T09:36:00","review":"I rent two spaces at the facility.  It’s clean and roomy, plenty of space to maneuver, and the staff is courteous and helpful. I recommend it.","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Steve M."},{"reviewId":"61c6d006-ba15-4bce-a3b7-ab5c3cd3d10a","range":0,"rating":1,"reply":"We are sorry to hear about pricing concerns. Appreciate noting our wonderful staff and clean facility. Please contact (208) 510-6432 for assistance.","replyTime":"2026-01-09T08:41:00","review":"Staff wonderful. Facility clean. But it uses bait and switch. Gets you in for a couple of months and then raises the price.","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Carol G."},{"reviewId":"fd5f4cf6-49f5-400d-9a8d-e83ee23ba749","range":0,"rating":5,"reply":"We are elated to hear that you found our storage facility very helpful and clean. Thank you for your feedback.","replyTime":"2026-01-07T13:34:00","review":"Very helpful and clean","source":"Google","submissionTime":"2026-01-07T00:00:00","userName":"Scott T."},{"reviewId":"1d357935-b2ff-4789-a1b8-de125da2f603","range":0,"rating":5,"reply":"We genuinely admire your positive feedback. Thank you for choosing Extra Space Storage!","replyTime":"2026-01-07T15:13:00","review":"Good folks","source":"Google","submissionTime":"2026-01-07T00:00:00","userName":"Dane H."},{"reviewId":"b1a6f4c3-00fb-4fa0-900e-a60d14be4b69","range":0,"rating":5,"reply":"We are glad to hear our staff provided kind, sensitive service during your complicated situation. Excited you're on the waiting list!","replyTime":"2025-12-13T13:21:00","review":"The staff were wonderful to me , things are very complicated for an older person, but they were down to earth kind and sensitive, even I just was able to get on a waiting list, I’m so excited to get in because finally something is being done to help the people, great company","source":"Google","submissionTime":"2025-12-29T00:00:00","userName":"Rebecca F."},{"reviewId":"ba7cfd43-4e24-4c26-8f36-82dedeaf8440","range":0,"rating":5,"reply":"We are thrilled to hear you found our facility very clean! Steve and our team appreciate your recommendation.","replyTime":"2025-12-29T14:16:00","review":"Very clean facility!  The management (Steve) is so nice and accommodating.  I would recommend looking into storing here.  It's worth it!","source":"Google","submissionTime":"2025-12-29T00:00:00","userName":"Tina C."},{"reviewId":"38f1729a-a334-4263-a9c9-94e99a241d07","range":0,"rating":5,"reply":"Your review is appreciated! Thrilled you found our location convenient and Steve provided seamless service.","replyTime":"2025-12-29T15:40:00","review":"Beautiful new storage place close to home. Steve was great to work with. Seamless process.","source":"Google","submissionTime":"2025-12-29T00:00:00","userName":"Susan J."},{"reviewId":"5a1a8f87-8206-4681-b92c-10e9efab9e2d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Steve provided helpful, courteous service. Thank you for choosing Extra Space Storage!","replyTime":"2025-12-09T07:02:00","review":"Steve was very helpful and courteous. I'm glad we chose Extra Space.","source":"Google","submissionTime":"2025-12-09T00:00:00","userName":"Rick C."},{"reviewId":"ce4f0ec4-b615-444f-afc7-1d4d923b415d","range":0,"rating":5,"reply":"We are glad to hear you found our facility clean, friendly, efficient and affordable!","replyTime":"2025-12-04T18:22:00","review":"Clean, friendly, efficidnt and.affordable. What more do you need?","source":"Google","submissionTime":"2025-12-04T00:00:00","userName":"Jay. T."},{"reviewId":"5456c96f-0b02-4ebb-b77b-c382ba556686","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Chris! We're glad our knowledgeable staff could help with your questions.","replyTime":"2025-12-04T08:24:00","review":"Very nice and the staff is amazing….very helpful and knowledgeable about all my questions. Would highly recommend.","source":"Google","submissionTime":"2025-12-03T00:00:00","userName":"Chris"},{"reviewId":"9b8549f2-5e4e-4b2f-843a-1278a1c8d14f","range":0,"rating":4,"reply":"Thanks for the feedback! We appreciate you noting our helpful team and simple process. We'll work on being more upfront about all costs including insurance requirements.","replyTime":"2025-11-30T12:07:00","review":"The process was simple and the people were helpful. I do feel that all the expenses required were not up front, I was surprised by the need for insurance which wasn't brought up until I started to pay for the unit.","source":"Google","submissionTime":"2025-11-30T00:00:00","userName":"Karl C."},{"reviewId":"1452766f-59c7-4e27-9390-aeec18c91994","range":0,"rating":5,"reply":"We genuinely admire your positive feedback. Thank you for sharing your experience with us.","replyTime":"2025-11-25T14:10:00","review":"Steve was so awesome to work with. Very knowlegable and professional. The facility is new and well maintained.","source":"Google","submissionTime":"2025-11-25T00:00:00","userName":"J W."},{"reviewId":"749badfa-5cb5-42ea-ba64-1b4ad814c809","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience at Extra Space Storage. Thank you for your review!","replyTime":"2025-11-17T17:39:00","review":"Very clean place, convenient access, and great customer service.","source":"Google","submissionTime":"2025-11-17T00:00:00","userName":"Leana Q."},{"reviewId":"4e9e0ba0-9f97-44c3-838f-65e92c41897a","range":0,"rating":5,"reply":"Thanks for choosing Extra Space Storage! Steve and our team appreciate your kind words about our facility and service.","replyTime":"2025-11-15T08:48:00","review":"Beautiful brand new (attended) storage facility. Mgr Steve was efficient with the signing agreement & we received a great spot for our vehicle. Even got a sign up bonus! Glad we chose this place ??","source":"Google","submissionTime":"2025-11-15T00:00:00","userName":"Joyce R."},{"reviewId":"774fa2c3-71b3-40cf-90b3-1a9c066ad5e0","range":0,"rating":5,"reply":"We greatly appreciate your recommendation! Thrilled we exceeded your expectations with kind, thoughtful service and great communication.","replyTime":"2025-11-12T17:40:00","review":"I would say my expectations of storage facilities was low. I heard horror stories and was worried about using one but I needed it and they had good reviews. I can say I was blown away. They were so kind, thoughtful and great at communicating. I highly recommend using them for any of your storage needs.","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Rae L."},{"reviewId":"e76dc4b1-3e8c-4b22-b65d-353527efd9a5","range":0,"rating":5,"reply":"Thank you for the positive feedback! We're glad you had a quick, easy rental experience with our friendly manager.","replyTime":"2025-11-06T08:16:00","review":"Quick and easy rental experience!  The manager is friendly and helpful.","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Steve K."},{"reviewId":"58fd3268-0498-4164-8c33-a2bf44c6ff44","range":0,"rating":5,"reply":"Thanks Eric! Appreciate your loyalty and trust in our nationwide network. Our team works hard to provide knowledgeable, friendly service.","replyTime":"2025-10-25T12:00:00","review":"Always been there when I needed them. Many locations across the country makes for transferring accounts to the new location. Very friendly people who are very knowledgeable.","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Eric A."},{"reviewId":"e2db4401-6f52-4c7f-84ce-a0dd3ddf9188","range":0,"rating":5,"reply":"We are glad to hear that you had a positive experience with our team at Extra Space Storage! Thank you for your feedback.","replyTime":"2025-10-19T12:24:00","review":"Very good people to have when you need extra space! And there customers service representative are awesome!","source":"Google","submissionTime":"2025-10-19T00:00:00","userName":"Grease M."},{"reviewId":"94ab9e08-952f-416b-a6e9-44303bf91e39","range":0,"rating":3,"reply":"We acknowledge your feedback about haul services. We're a storage facility focused on secure storage solutions for your needs.","replyTime":"2025-10-15T11:33:00","review":"Not a haul dealer","source":"Google","submissionTime":"2025-10-15T00:00:00","userName":"John C."},{"reviewId":"498a1b4d-6841-4c38-ba24-5c7d1ba41caf","range":0,"rating":5,"reply":"Thank you for taking the time to share your feedback! We're delighted you found our team friendly and pricing reasonable for RV storage.","replyTime":"2025-10-08T16:13:00","review":"Very friendly, very reasonably priced looking forward to leaving my RV there.","source":"Google","submissionTime":"2025-10-08T00:00:00","userName":"Edward C."},{"reviewId":"ca7ee261-298f-4106-9e9e-de2178aaf70b","range":0,"rating":5,"reply":"We are excited to hear you enjoyed our friendly staff and great location!","replyTime":"2025-10-06T14:58:00","review":"friendly staff and great location","source":"Google","submissionTime":"2025-10-06T00:00:00","userName":"Dennis W."},{"reviewId":"90b17cdb-6389-4759-8a36-a02d059a9051","range":0,"rating":5,"reply":"We are privileged to hear you found us clean and easy to work with!","replyTime":"2025-10-05T09:45:00","review":"very nice and clean, there also very good people to deal with !","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Don D."},{"reviewId":"c0daf04f-b444-461e-a456-66abfe7c3410","range":0,"rating":5,"reply":"Thank you for sharing your experience! So glad Shari and Erica helped you feel comfortable during your move.","replyTime":"2025-10-01T07:25:00","review":"First time I rented a storage unit therefore I was without knowledge of how it all worked.... Couldn't even find my storage unit when I entered the facility...  Erica very quickly put me at ease and said that she would contact the manager... Shari the manager showed up and took me directly to my unit and gave me  very personable assistance.  All in all Extra Space Storage treated me like I was important with kindness and calm during a very difficult and distressing time such as mine because I was in process of moving.  Thank you Extra Space Storage for employees like Shari and Erica who truly make your company shine.","source":"Google","submissionTime":"2025-10-01T00:00:00","userName":"Eric A."},{"reviewId":"20a992a0-1be5-425a-924b-40560182a10f","range":0,"rating":5,"reply":"We are grateful for your kind words about Erica! She truly is an asset and we're thrilled she made your experience smooth.","replyTime":"2025-09-30T12:06:00","review":"Erica is awesome!  She was the only employee at the site and had multiple customers to deal with while I was there, but was able to keep everybody moving at the same time.  One customer was upset about the ap, not working, and she handled him with patience and professionalism as she worked through his technical problems while assisting me and another customer in getting placed into our new storage units.   She is a great asset to facility and I am super happy that she will be there.  I hope she stays for a long time!  Great work Erica (and I apologize if I misspelled the name).","source":"Google","submissionTime":"2025-09-30T00:00:00","userName":"Tom S."},{"reviewId":"a0089d5b-64b0-4f55-916e-2a72e1c36d77","range":0,"rating":5,"reply":"Thank you for sharing your feedback! We're glad the process was easy and our staff was helpful. Appreciate you choosing us!","replyTime":"2025-09-26T07:42:00","review":"Process was very easy and office staff was friendly and helpful. Brand new place so everything is clean and new","source":"Google","submissionTime":"2025-09-25T00:00:00","userName":"Doug"},{"reviewId":"24b870bd-1d0f-4702-b4d7-227e546ebda8","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're so glad our team was friendly and helpful.","replyTime":"2025-09-22T07:55:00","review":"Friendly and very helpful","source":"Google","submissionTime":"2025-09-21T00:00:00","userName":"Wayne T."},{"reviewId":"34b7864d-90f6-44ca-811a-639070942edd","range":0,"rating":5,"reply":"Thank you for the great feedback! So happy you love your space with us!","replyTime":"2025-09-17T18:58:00","review":"Experience was great! 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