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We are glad to hear that John provided friendly and helpful service, and we will be sure to share your kind words with him and the team.","replyTime":"2026-11-03T11:45:00","review":"John was very friendly and helpful","source":"Google","submissionTime":"2026-11-03T00:00:00","userName":"Rick M."},{"reviewId":"7f5d50b0-2a44-459b-9b05-eb49a27c502c","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage, Cindy. We're glad our team was polite and helpful in assisting you!","replyTime":"2026-11-02T12:05:00","review":"They were very polite and helpful in working with us on a rate increase.  Very much appreciated and I would recommend them.","source":"Google","submissionTime":"2026-11-02T00:00:00","userName":"Cindy C."},{"reviewId":"84780e7d-4782-4dd0-9697-ef0feccdb102","range":0,"rating":5,"reply":"Thank you for sharing your experience, Brian! 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We are glad to hear that you received helpful and professional service, and we will share your kind words with Jhon and our team.","replyTime":"2026-10-22T16:24:00","review":"Jhon are very nice and helpful pro worker","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"Franklin Y."},{"reviewId":"293364ae-e74b-4586-b6d2-2defd645bbb2","range":0,"rating":5,"reply":"Thank you, Jay, for the five-star review! We appreciate your support and are glad you had a good experience with Extra Space Storage.","replyTime":"2026-10-22T16:04:00","review":"Good","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"Jay J."},{"reviewId":"bf5595b8-71ef-49b4-b6d8-f333ef25afcd","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"The place is very well kept since they took over and John is always cheerful and friendly.\nThank you John and Extra Space","source":"Google","submissionTime":"2026-10-15T00:00:00","userName":"Timothy S."},{"reviewId":"5ed4a59d-e524-4555-9630-76e20917db64","range":0,"rating":5,"reply":"Thank you for sharing your experience, Steven! We're glad to hear that John provided friendly and helpful service, and we will be sure to share your kind words with him and the team.","replyTime":"2026-10-15T15:44:00","review":"John was very friendly and helpful","source":"Google","submissionTime":"2026-10-15T00:00:00","userName":"Steven S."},{"reviewId":"fd4271aa-fd57-410a-84da-efa0a4c3c824","range":0,"rating":5,"reply":"Thank you for sharing your experience, Nick. We are glad to hear your visit to Extra Space Storage was quick, easy, and helpful!","replyTime":"2026-10-13T08:11:00","review":"Super helpful ....quick and easy !","source":"Google","submissionTime":"2026-10-12T00:00:00","userName":"Nick S."},{"reviewId":"141c379b-454c-4087-885e-9a5fbff4f3e5","range":0,"rating":5,"reply":"Thank you for sharing your feedback, Roba. We are glad to hear that you feel safe at our facility and that our team has made such a positive impression at Extra Space Storage.","replyTime":"2026-10-08T14:17:00","review":"I love  this location because of the safety And people is here is very good people ????????????","source":"Google","submissionTime":"2026-10-06T00:00:00","userName":"Roba S."},{"reviewId":"66d39651-cd3d-4f93-b4d5-4f58638be3a8","range":0,"rating":5,"reply":"Thank you for sharing your experience, Gary! We're glad to hear everything went smoothly with Extra Space Storage.","replyTime":"2026-10-01T11:00:00","review":"Everything went smoothly!","source":"Google","submissionTime":"2026-10-01T00:00:00","userName":"Gary V."},{"reviewId":"db822c90-d9e1-4059-b692-cbe6d421db35","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage. We're glad to hear that you enjoy the convenience of the app, our clean facility, and the friendly service from our management team. We truly appreciate your support.","replyTime":"2026-09-25T13:45:00","review":"Using an app for gate entry/miscellaneous is super nice, management is helpful and friendly, the facility is also very well kept, and the storage pricing is lower than similar facilities. I would certainly recommend this place.","source":"Google","submissionTime":"2026-09-19T00:00:00","userName":"UrbanRedneck"},{"reviewId":"7148d108-c543-47b0-a87c-6a63dd8e68e6","range":0,"rating":4,"reply":"Thank you, Adam, for sharing your experience and for recommending Extra Space Storage. We appreciate your feedback regarding the parking area and lot upkeep, and we are glad that John has been responsive and pleasant to work with. We will be sure to pass along your kind words to John and the rest of our team.","replyTime":"2026-09-18T14:49:00","review":"John with Extra Space Storage is pleasant to work with and quickly returns calls, customer service has been very positive. Would be 5 stars but I’ve been unable to use my parking spot for my travel trailer for nearly a month now. I’ve also noticed the lot could use some upkeep, I’ve had to pull out some overgrowth of weeds and sweep up broken glass around my spot. Rates for parking are going up considerably, which is to be expected with the work they’re doing. Overall, I’d still recommend.","source":"Google","submissionTime":"2026-09-18T00:00:00","userName":"Adam K."},{"reviewId":"936c8362-353b-419e-85f7-99ff2767bb3f","range":0,"rating":5,"reply":"Thank you for your wonderful 5-star review, Ken! We're so glad to hear you had a great experience storing your RV with Extra Space Storage. It's fantastic to know that John provided attentive and supportive service. We appreciate your feedback!","replyTime":"2026-09-11T08:18:00","review":"Great storage place for my RV!! The manager John, always attentive and supportive.  Excellent customer service.","source":"Google","submissionTime":"2026-09-11T00:00:00","userName":"Ken M."},{"reviewId":"f67c8274-64fa-400f-8772-038397250bbd","range":0,"rating":5,"reply":"We're so glad to hear you appreciate our rates, especially for your camper storage, and find our large lots easy to use, Amy. It's great to know that the ongoing upgrades and new parking lot contribute to your feeling of security at Extra Space Storage. We appreciate your kind words about our customer service and the convenience of our app.","replyTime":"2026-09-08T16:08:00","review":"Great rates, especially for our camper storage.  Large lots that are easy to back in to.  This location is getting a brand new parking lot and other upgrades which make it nice and makes you feel secure with storing here.  Good customer service and they have an app that makes things super easy!  Highly recommend","source":"Google","submissionTime":"2026-09-08T00:00:00","userName":"Amy G."},{"reviewId":"1bb5378f-c6c3-4a0b-ab73-8bd7e6ea9238","range":0,"rating":5,"reply":"Thank you for your wonderful review, Marc! We're so glad to hear you've noticed the improvements at our Extra Space Storage facility and appreciate your kind words about our company.","replyTime":"2026-09-06T14:42:00","review":"Great storage company.  They took over a storage lot and have made so many improvements. Great company!","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Marc T."},{"reviewId":"c9f71777-f5a0-4a04-b031-095f76d2248a","range":0,"rating":5,"reply":"Thank you for your 5-star review, Ashley! We're so glad to hear you had a smooth move-in experience and found our bays easy to use at Extra Space Storage. We appreciate you choosing us for your storage needs.","replyTime":"2026-09-03T08:25:00","review":"Very smooth move in experience and easy to use bays.","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"Ashley K."},{"reviewId":"1a7e7f7c-1b69-49e8-960d-9d4d48cb6c0a","range":0,"rating":5,"reply":"Thank you for your wonderful review, Centauri! We're so glad to hear you had a great experience at our Extra Space Storage facility. We'll be sure to share your kind words with John and the rest of our team. We appreciate your recommendation!","replyTime":"2026-09-02T11:16:00","review":"Great experience with this storage facility! The property is clean, secure, and easy to access. The entire process was simple and hassle-free, and I felt confident that my belongings were safe. John was friendly, helpful, and professional. I would definitely recommend this storage facility to anyone looking for a reliable and convenient place to store their things!","source":"Google","submissionTime":"2026-09-02T00:00:00","userName":"Centauri C."},{"reviewId":"ffce5c1b-28ac-47c7-884a-185aefd26baf","range":0,"rating":5,"reply":"Kevin, we are delighted to hear John answered all your questions and provided the best experience. We'll be sure to share your kind words with him!","replyTime":"2026-08-22T09:39:00","review":"John is most helpful no questions  go unanswered  the best!!!!","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"kevin s."},{"reviewId":"8c302977-3e60-4e0c-beb0-e52bd03d4186","range":0,"rating":5,"reply":"Thanks, Tammy! Blake and John truly represent what great customer service looks like. We appreciate you sharing your experience!","replyTime":"2026-08-21T13:06:00","review":"I rented a space for $200 a month in Omaha NE at 134th and Giles. They were communicative, friendly and helpful! When I scheduled a move out, it poured and my truck did not show… they extended it and took a partial payment over the phone, no problem! ?? what a relief! ?? but… the fridge wouldn’t fit! So yet another day and what?!? No problem! Guys if you have had a bad experience, it’s definitely due to the location management, not Extra Space Storage. Call Blake or John at extra space, and you will see what tries customer service looks like!","source":"Google","submissionTime":"2026-08-21T00:00:00","userName":"Tammy S."},{"reviewId":"89691a56-42b1-464b-92f1-8b3e92ef451a","range":0,"rating":3,"reply":"Your feedback has been noted. We're glad the rate increase was resolved and that our staff and facilities met your expectations. We value your continued tenancy, Rod.","replyTime":"2026-08-17T12:19:00","review":"I rent storage units at two separate Extra Space facilities.  The storage units were clean and well kept when I moved my belongings into them.   The staff at both facilities have been very courteous and helpful.\nI was dismayed when I was informed that my rental rate at one of the units was going to increase from $80/month to $136/month after only three months.  I called the Extra Space number provided in the emailed notification to express my opinion that the increase was excessive.  I was called back after one business day and was told that the monthly rental rate would only increase to $90/month.  I was greatful that the increase was reduced significantly.  However, had I not called to object to such a large rent increase, I would have paid nearly double of what I would pay at other storage facilities.  Even with the modest, more fair monthly increase, raising the rent after only three months seems a bit greedy.","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"Rod B."},{"reviewId":"914c8baa-2a01-4829-b86b-b041b099f376","range":0,"rating":5,"reply":"We are ecstatic to hear about your experience, Michele! Clean, temperature-controlled units and helpful service are what we strive for.","replyTime":"2026-08-15T10:28:00","review":"Very helpful and the temperature controlled is very clean. Always willing to help out with any questions.","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Michele D."},{"reviewId":"7ec1ba03-35bf-4250-a700-a930c76b0a67","range":0,"rating":5,"reply":"We are thrilled to hear your experience was easy and convenient. We'll share your kind words with our team. Thank you, Jake!","replyTime":"2026-08-16T11:27:00","review":"I highly recommend using this storage facility! From right away it was extremely easy and convenient to get a storage unit and to have the keys the next day. the employee we worked with was amazing and very helpful with everything.","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Jake G."},{"reviewId":"5bbb4fca-1738-4201-b327-2c812d756ced","range":0,"rating":5,"reply":"We deeply cherish your kind words about John, Shawn. His communication and dedication to minimizing disruption during the resurfacing project truly reflect our commitment to great service.","replyTime":"2026-08-14T10:58:00","review":"The storage lot is undergoing a resurfacing project and John has been great.  The communication is constant and he helped to ensure we could move our motorhome around the lot so we did not have to leave it in our driveway while we were on vacation for 10 days.  I am sure this project is a huge pain, but John has made it better.","source":"Google","submissionTime":"2026-08-14T00:00:00","userName":"Shawn R."},{"reviewId":"c92d3113-dc39-40d1-aeea-5bf4743bdeaf","range":0,"rating":5,"reply":"We're delighted to hear about your great service experience with John at Extra Space Storage! Thank you for taking the time to share your feedback, Tornell.","replyTime":"2026-04-09T12:01:00","review":"Great service! John was amazing!","source":"Google","submissionTime":"2026-08-13T00:00:00","userName":"Tornell M."},{"reviewId":"68ca0614-eed1-41a1-9a75-313aa5b3de81","range":0,"rating":4,"reply":"Hi Doug! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call or stop by the facility!","replyTime":"2026-08-13T13:11:00","review":"Everything seems ok","source":"Google","submissionTime":"2026-08-11T00:00:00","userName":"doug r."},{"reviewId":"9916001a-b20b-4ea5-837a-8c7ca0726723","range":0,"rating":5,"reply":"We sincerely value your kind words about our property manager. We're glad the experience was helpful and welcoming, Benjamin!","replyTime":"2026-07-21T15:09:00","review":"the property manager was very nice and helpful","source":"Google","submissionTime":"2026-07-21T00:00:00","userName":"Benjamin W."},{"reviewId":"76201259-93b7-45c8-a718-eb7347fb914d","range":0,"rating":5,"reply":"Thank you for your wonderful review, Ellis! We're glad John provided friendly, knowledgeable service and took the time to understand your needs. We appreciate your kind words and thank you for choosing Extra Space Storage!\n","replyTime":"2026-07-20T14:41:00","review":"The management at this particular location was quick to answer my questions in a knowledgeable and friendly capacity. The guy I talked to was John and even though we started off not understanding what we needed by the end everything was accomplished and everything was done to perfection. This guy is knowledgeable and or willing to learn and understand what the requirements are that I have and has moved well for that. Want to give him a Kudo on his work? Thank you","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Ellis L."},{"reviewId":"5df67b0f-ad6c-49d3-92b7-30a7edad62dd","range":0,"rating":5,"reply":"We're glad to hear you had a great experience with John at Extra Space Storage. Thank you for sharing, Simon!","replyTime":"2026-07-14T14:06:00","review":"Great service from John - easy & simple check in, with delivery to the storage door, via golf cart!","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Simon P."},{"reviewId":"d0dd0b90-bc36-49b4-ad47-17b7fe75e5d1","range":0,"rating":4,"reply":"Thank you for the excellent rating, Bill! We are so glad we could provide you with a 5-star experience.","replyTime":"2026-07-07T11:12:00","review":"Needs some work!Nuumber for sites!","source":"Google","submissionTime":"2026-07-09T00:00:00","userName":"Bill K."},{"reviewId":"c1777c4e-2068-494c-a43e-97dd4ee16690","range":0,"rating":5,"reply":"We are thrilled to hear about your excellent experience with John! Thanks for choosing Extra Space Storage for your popup Marty.","replyTime":"2026-03-21T09:24:00","review":"We had our popup camper at the 13401 Giles, Omaha Ne location for several months. We sold it yesterday so we no longer need the slot. Convenient, easy access (with gate code) and safe. Thanks again to John for setting up our account and always being there to answer questions!   Marty","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Marty"},{"reviewId":"38e9aea1-e142-4190-b744-ef9ccab302f1","range":0,"rating":5,"reply":"Thanks for your feedback, Wendy. We're glad to hear everything is good.","replyTime":"2026-07-02T16:55:00","review":"Everything is good","source":"Google","submissionTime":"2026-07-02T00:00:00","userName":"Wendy B."},{"reviewId":"faa8e4eb-3fe2-46e3-b47d-2faa9d7a6f78","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience! Our team takes pride in being helpful and friendly. Thanks, Jesseca!","replyTime":"2026-07-01T10:57:00","review":"Excellent customer service.  Always very helpful and friendly.","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"Jesseca S."},{"reviewId":"4867d5e1-ab1e-4139-b8cf-5f12c9079d5c","range":0,"rating":5,"reply":"Thank you, Roman! Great to hear you experienced good service and a clean unit. We appreciate your feedback!","replyTime":"2026-06-27T09:10:00","review":"Good service clean unit","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Roman"},{"reviewId":"a366b034-10bc-4009-9e5a-20061f55d626","range":0,"rating":5,"reply":"Thanks for the kind words, Ryan! John will love hearing this. We're glad the service hit the mark.","replyTime":"2026-06-27T09:37:00","review":"Excellent customer service from John!  Top notch!!!","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Ryan M."},{"reviewId":"cc62bd4b-7f6c-49b8-b5e8-0ed6bf5a7788","range":0,"rating":5,"reply":"We are elated to hear about your amazing experience, Oscar! Great service is what we strive for. Thanks for sharing!","replyTime":"2026-06-23T11:37:00","review":"Amazing great service","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"Oscar V."},{"reviewId":"188490b7-32d5-4e67-854d-cf5c35449c26","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience at Extra Space Storage. Thank you for taking the time to share your feedback, Maggi!","replyTime":"2026-06-22T14:59:00","review":"Great staff and incredibly secure space. It’s been handy to have carts on site for in and out storage as well. Location is easy access, and no concerns for theft.","source":"Google","submissionTime":"2026-06-22T00:00:00","userName":"Maggi T."},{"reviewId":"8675243c-d747-47e0-a500-7f81db42d2f1","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled John provided fantastic service. We appreciate you sharing your positive experience with us.","replyTime":"2026-03-10T15:50:00","review":"John was fantastic","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Dee F."},{"reviewId":"7d0c0f7f-e22d-4574-ac65-00b3b5d550fc","range":0,"rating":5,"reply":"We are privileged to hear this! John and our chat team love making move-ins smooth. Thanks for choosing Extra Space Storage, Becca!","replyTime":"2026-06-18T15:26:00","review":"So easy to set up! I used their online services- I had a question and the chat box was extremely helpful. The day we moved our camper in was smooth. John was extremely helpful and made sure I knew everything I needed to know. Highly recommend!!","source":"Google","submissionTime":"2026-06-18T00:00:00","userName":"Becca M."},{"reviewId":"4a8d0922-d40e-4b1c-8df0-5f6c647a985e","range":0,"rating":5,"reply":"We are elated to hear about your experience, Rebecca! John and our team take pride in keeping the property well-maintained and delivering excellent customer service.","replyTime":"2026-06-13T07:52:00","review":"I love this storage facility! John is so kind, professional, and always willing to help. The property is well-maintained, and I feel confident knowing my belongings are stored here. Excellent customer service!","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Rebecca B."},{"reviewId":"869d7bd3-8967-4213-9be0-9e99930fb26c","range":0,"rating":5,"reply":"Thanks, Felicia! Glad John made your reservation and check-in fast and friendly. We appreciate you sharing your experience!","replyTime":"2026-06-13T11:32:00","review":"Making a reservation & check in was fast and John was friendly","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Felicia B."},{"reviewId":"73c6402a-73ef-42e5-b8ad-1991e8159fe3","range":0,"rating":5,"reply":"We are happy to hear we made things easy for you, David! Your recommendation means a lot to us.","replyTime":"2026-06-13T14:52:00","review":"Extra Space storage has been very easy to deal with - they have gone out of there way to make things easy going- would recommend them","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"David S."},{"reviewId":"4e1115db-0d6a-4874-abba-52e1d4f3c3fe","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Where do I start?... ok. I reserved a climate controlled unit, online, for the price of $85 plus $11 for insurance = $96 monthly. Nowhere on their website did it state that this price was a special, seasonal, new member, 1st month discount rate. Just a listed total of $96, discounted because I did it online. No contract they said, no lease agreement. Month to month, no obligation they said. Not one hour had gone by when I returned to their website to create an account when I seen the same unit as mine, going for $79 - $6 isn’t much til you add the months up. Then when I arrive at 7pm on a Saturday to start adding items to my unit, I learned that their 6am-10pm access is only for the outside gated units. That I can only get to my unit during office hours - Mon, Tue, Thurs, Fri, Sat 9-6. Closed Wed & Sun. This info, just as the price quote,  was not mentioned when making my reservation. These both rubbed me the wrong way but I chose to get over them. 2 months have gone by. My 3rd payment is due in 7 days. Today I received a notice in the mail advising me that my \"promotional\" monthly price has expired & now I'm to pay $176. If I was to move out, I must give a 2 week notice.  So I'm obligated to pay this $176 for the next month unless I want to be fined.? $176 for space that I can't do anything with unless I take time off my 9-5 job. Whether this company is in their right to practice business like this, it's not good practice. Its corporate greed. Go to their site now, my same size unit is going for $101 in store/$87 online. Rent at your risk. Don't believe these 5 star reviews. Look them up on Yelp.","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"D S."},{"reviewId":"e3ffd1d6-a121-4837-9de3-c7985a2c6288","range":0,"rating":5,"reply":"Thank you, Diana! John and the team at 134th Giles will love hearing this. We're glad the facility met your expectations!","replyTime":"2026-06-12T14:50:00","review":"I'd highly recommend Extra Space Storage (134th Giles location) Omaha, NE. The facility is clean and secure. Great customer service!! John is pleasant, friendly and very helpful. He answered all of my questions.","source":"Google","submissionTime":"2026-06-12T00:00:00","userName":"Diana D."},{"reviewId":"a78c3ff1-8f46-4937-9e4d-8800a3e03263","range":0,"rating":5,"reply":"We are thrilled to hear John provided such helpful service! Thanks for recognizing his rare dedication in our industry, Yrag.","replyTime":"2026-06-01T16:25:00","review":"John has been so very helpful throughout this process. A rare find these day and age in this industry","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"yrag n."},{"reviewId":"c06db76e-6bc9-4b5d-bed9-41728ce3ab6f","range":0,"rating":5,"reply":"We are utterly delighted to hear John provided friendly service and got you into your unit quickly. Thank you for your feedback, Brad.","replyTime":"2026-05-19T11:17:00","review":"John was at the front desk, took all my needed paperwork and quickly got me into my storage unit! Very friendly and splendid service.","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Brad W."},{"reviewId":"1e288f22-84f8-48bf-96dd-ded07edafbe1","range":0,"rating":5,"reply":"We are pleased to hear you appreciate our convenient location, helpful staff, realistic prices, and security features, Dan.","replyTime":"2026-05-19T13:43:00","review":"Very convenient location. The staff have always assisted me and treated me as a priority and im just a regular guy. Most realistic prices I can find as well. Lots of cameras and security on location.","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Dan W."},{"reviewId":"2f9aabe0-c5b9-4cf4-8316-6e27cc84e90c","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with our communication and efficient service. Thank you for your feedback, Emma.","replyTime":"2026-05-19T13:42:00","review":"Good communication, quick and efficient!","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Emma W."},{"reviewId":"def2d456-2645-4b0a-809a-509d6fdc0eb2","range":0,"rating":5,"reply":"We are happy to hear you appreciate the upgrades and our management team, Mark!","replyTime":"2026-05-18T12:05:00","review":"I have been a long time renter here. I like what the new owners are doing to upgrade.  Management is great and friendly.","source":"Google","submissionTime":"2026-05-18T00:00:00","userName":"Mark L."},{"reviewId":"75816d5a-bb99-4094-90a2-f4f2c06259ae","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback, Theresa! We're thrilled the moving process was easy and our team was helpful.","replyTime":"2026-05-14T15:59:00","review":"Very helpful and informative so moving my stuff in was very easy.","source":"Google","submissionTime":"2026-05-14T00:00:00","userName":"Theresa A."},{"reviewId":"eb629e86-da6f-48f0-847d-e5d6bb020a44","range":0,"rating":5,"reply":"Thank you, RJ, for taking the time to share your experience! We're pleased our front desk team provided great care during check-in.","replyTime":"2026-05-07T17:15:00","review":"Had a great experience getting checked in and the front desk took great care for me.","source":"Google","submissionTime":"2026-05-07T00:00:00","userName":"RJ L."},{"reviewId":"f2cc9280-3a10-4525-84f7-1ffcfa5b7262","range":0,"rating":5,"reply":"We are overjoyed to hear about your amazing experience with Extra Space Storage, Diamond!","replyTime":"2026-05-01T11:56:00","review":"Amazing service!","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Diamond"},{"reviewId":"89ab26a0-8081-40ef-a003-baa37233e994","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive feedback! We're glad our service was easy and great for you, Pedro.","replyTime":"2026-04-23T14:47:00","review":"Very great service. Very very easy","source":"Google","submissionTime":"2026-04-23T00:00:00","userName":"pedro a."},{"reviewId":"c7371c43-c1ef-496e-940a-51216a29c74e","range":0,"rating":5,"reply":"Thank you for the great feedback, Heather. We’re glad Jessica made the process easy and ensured you had access after your late arrival. We appreciate you choosing us for your vehicle storage and are here whenever you need us.\n","replyTime":"2026-04-13T07:35:00","review":"Perfect team to work with for storing my vehicle while I was out of town. The manager, Jessica, was easy to work with and made sure I could access my storage unit after my late arrival flight back.","source":"Google","submissionTime":"2026-04-12T00:00:00","userName":"Heather B."},{"reviewId":"9a4e3994-4e41-4bab-9366-21dd7b0b37e7","range":0,"rating":5,"reply":"We are thrilled to hear John provided excellent service and found you the best deal at Giles St. location, Becky!","replyTime":"2026-04-11T10:08:00","review":"I had a great experience at the Giles St. Self Storage location. John explained my rental options got me the best deal I could find.  He was not only helpful but friendly and knowledgeable, too.","source":"Google","submissionTime":"2026-04-11T00:00:00","userName":"Becky T."},{"reviewId":"fbad5543-daf3-4d0e-86fb-661446e8d8d4","range":0,"rating":5,"reply":"Thank you for your feedback, Donna. We’re glad John provided excellent, professional service and was helpful throughout your check-in process.\n","replyTime":"2026-04-12T13:13:00","review":"Site Manager John provided excellent service throughout the check-in process. John was very professional in answering my questions and providing help.","source":"Google","submissionTime":"2026-04-11T00:00:00","userName":"Donna B."},{"reviewId":"d170a9e0-4323-4089-b26f-9f26d5fb6042","range":0,"rating":5,"reply":"Thank you for your feedback, Mary. We’re glad John provided a pleasant experience.\n","replyTime":"2026-04-09T13:03:00","review":"John has been very pleasant to work with!","source":"Google","submissionTime":"2026-04-09T00:00:00","userName":"Mary G."},{"reviewId":"db28b90d-97e8-4723-a51d-fad342bdb754","range":0,"rating":5,"reply":"Thank you for your wonderful feedback E! We're thrilled our team provided great customer service and follow up experience.","replyTime":"2026-04-03T10:02:00","review":"Great customer service and follow up experience.","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"E R."},{"reviewId":"4d304f5d-4fad-4852-bfff-c9b933a7e8c9","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with John at Extra Space Storage. Thank you for sharing your feedback, D!","replyTime":"2026-03-24T07:19:00","review":"The previous reviews are correct. John is  actively invested in his position. Which is what you want when entrusting a stranger to watch over your belongings.","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"D S."},{"reviewId":"08321ff0-0178-4b24-b194-0dfc39951284","range":0,"rating":1,"reply":"Your feedback is important to us. We understand your access concerns and want to help resolve this immediately. Please contact us at (402) 895-9670.","replyTime":"2026-03-23T07:43:00","review":"I just rented a climate controlled unit, online, yesterday. Was able to unload 1 dropoff before the office closed. Came back with a 2nd, to find that I can't access my unit outside office hours. Tried again today, with no luck. I feel this should have been made clear prior to signing a lease. Trying to find guidance online, I came across so much criticism for this company (not specific location). Now I have a truckoad of items, nowhere to unload & fear that Im locked in, rent will spike without notice and/or my stuff will be infested, if not stolen. The app is no help either. I'll be happy to change this review if my concerns can be addressed.","source":"Google","submissionTime":"2026-03-22T00:00:00","userName":"D S."},{"reviewId":"dc2a7f73-4833-4deb-8613-abfd5ceb4a86","range":0,"rating":5,"reply":"Thanks for the great feedback, Kevin! We're delighted you found our team accommodating and the rental process quick.","replyTime":"2026-03-18T09:26:00","review":"Greet experience super nice and accommodating and super quick on the rental it much appreciated","source":"Google","submissionTime":"2026-03-18T00:00:00","userName":"kevin w."},{"reviewId":"528cd17d-83e3-45e8-b85a-44b15583bac9","range":0,"rating":5,"reply":"Thank you for your feedback, Mitchell. We’re glad our staff provides clear communication, timely responses, and transparency regarding accounts and units.\n","replyTime":"2026-03-15T12:31:00","review":"The staff is great with communication and gets back to you quickly. They are very transparent about updates to accounts and the units.","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"Mitchell P."},{"reviewId":"32fc5883-3c18-4c49-b72b-edf6d729b23e","range":0,"rating":5,"reply":"Thank you immensely for recommending us, C3! We're thrilled John provided excellent service and our facility met your storage needs perfectly.","replyTime":"2026-03-03T15:38:00","review":"Rented an outdoor space for several years from this location.  Always accessible, but secure.  Always clean, and easy to maneuver into my space.  John is customer friendly and available anytime for questions or help. I would highly recommend this location for any storage needs.","source":"Google","submissionTime":"2026-03-03T00:00:00","userName":"C3 R."},{"reviewId":"8a8414b1-e39a-4a6e-82a3-5503ce0d9246","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our clean facility and friendly staff! Thank you for your feedback, Dustin.","replyTime":"2026-03-03T07:36:00","review":"The storage area is clean and easy to drive my trailer around. The staff is friendly and helpful as well. If you are looking for a good storage facility, try this place out and you will agree!","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Dustin H."},{"reviewId":"b86fbe96-17e8-4507-9439-c9a5a9a29941","range":0,"rating":5,"reply":"We are happy to hear you appreciated our customer service and clean, secure facilities!","replyTime":"2026-02-24T11:30:00","review":"Great customer service, secure and clean site!","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Maggi T."},{"reviewId":"0696293b-5161-4920-baa0-6d3805910ae0","range":0,"rating":5,"reply":"Thank you for the wonderful review! We're delighted that John made the rental process simple during your stressful situation and that you were able to get your storage unit immediately. We're pleased you found our facility clean and nice - we work hard to maintain those standards. Thanks for choosing us!","replyTime":"2026-02-23T17:36:00","review":"Renting a storage unit made so simple in a stressful situation! I walked in and got my storage immediately.  John was such a great help! Very clean and nice facility.  I’m so happy and relieved that I found such a great spot!!","source":"Google","submissionTime":"2026-02-23T00:00:00","userName":"Autumn W."},{"reviewId":"337e0bd2-4d4c-4b5c-9e3a-e48e9d6dc629","range":0,"rating":5,"reply":"Thanks for sharing your experience at Extra Space Storage. We're glad John was able to assist you with your account setup and the app.","replyTime":"2026-02-17T16:48:00","review":"Had a wonderful experience at Extra Space Storage today.  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