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We are glad to hear that you enjoyed our clean, drive-in loading area and that your move-out went smoothly. We will be sure to share your kind words with Ky and the rest of our team.","replyTime":"2026-11-02T10:12:00","review":"Great facility. When you visit the facility you enter a garage code and drive inside where you can load and unload everything out of the elements. Very clean as well. Ky in the office helped me with my move out today and he was friendly and helpful. 5 stars.","source":"Google","submissionTime":"2026-11-02T00:00:00","userName":"Madison"},{"reviewId":"29c2a3a3-bc4f-4fe3-b3c7-0d0c71cee75f","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Gabriel. We're glad to hear Ky has been so accommodating and helpful with your team's storage needs, and we will be sure to share your kind words with him.","replyTime":"2026-10-30T07:34:00","review":"Ky has been an absolute saint. Very flexible and understanding with our third shed situation and has been great! Us technicians are in and out of here almost everyday and probably an inconvenience at times. With that being said, he’s been nothing but kind and helpful in every need that we have. Thanks again for everything.","source":"Google","submissionTime":"2026-10-29T00:00:00","userName":"Gabriel"},{"reviewId":"61f45f99-5ca8-479e-a912-10ec8d3e618d","range":0,"rating":5,"reply":"Thank you for sharing your experience, Marlow! We're glad to hear our team has been helpful and that working with Extra Space Storage has been smooth and easy.","replyTime":"2026-10-29T10:21:00","review":"Easy to work with. Team is always helpful","source":"Google","submissionTime":"2026-10-29T00:00:00","userName":"Marlow S."},{"reviewId":"f83265c1-89e8-400a-b9f3-d6a3ad429af4","range":0,"rating":5,"reply":"Your review is appreciated, Mary. We’re glad our service was helpful.","replyTime":"2026-10-28T15:41:00","review":"It was very helpful.","source":"Google","submissionTime":"2026-10-28T00:00:00","userName":"Mary J."},{"reviewId":"67a39e77-d61c-46f6-8dae-cc38df81899e","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Athena. We are glad to hear John was able to help you get your unit open and get you on your way. We will be sure to share your kind words with John and the team. We appreciate your support and feedback!","replyTime":"2026-10-26T10:53:00","review":"I lost the keys to my unit and John At the 114th and Dodge Street location worked very hard to get my unit open and get me going. I like extra space because it’s clean accessible and it feels safe thank you John for working so hard to get my unit open.","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"Athena V."},{"reviewId":"b4b09dbc-1af3-42af-a23e-7741db08cdce","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, David. We appreciate your review and will be sure to share your kind words with Ky and the rest of our team.","replyTime":"2026-10-24T07:12:00","review":"Ky was very knowledgeable and extremely helpful throughout the process.","source":"Google","submissionTime":"2026-10-24T00:00:00","userName":"David S."},{"reviewId":"290e6f83-4ad6-4748-9823-192b6e680e6b","range":0,"rating":5,"reply":"Thank you, Madeline, for sharing your experience. We are glad to hear that you are satisfied with our facility at Extra Space Storage!","replyTime":"2026-10-18T15:28:00","review":"Such a great facility! Very satisfied.","source":"Google","submissionTime":"2026-10-17T00:00:00","userName":"Madeline M."},{"reviewId":"cb5c6abe-ba75-4331-8f73-af8c808f8e8b","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage Matsuoasuka. We are glad to hear that your unit provided the right fit and features for your needs while transitioning to your new home.","replyTime":"2026-10-10T11:45:00","review":"The promo deal that I got when I signed up in the first place was great, and it was worth it to keep my stuff here. It was clean and climate-controlled, and secure. I had a 5x5 unit and it was perfect for me. It held way more than I thought it would. It was exactly what I needed till I got a house. I'd recommend it to anyone looking for any size storage space.","source":"Google","submissionTime":"2026-10-10T00:00:00","userName":"matsuoasuka"},{"reviewId":"db1a6021-2143-4808-afb5-6898eadf0967","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"My rent in LESS THAN ONE year has gone from $90 to now $201. MORE THAN A 100% INCREASE. ALSO Last time I opened my unit, there were MICE and dead mice being eaten by the live mice in my storage unit and mice shit on my stuff. I store a couch and books and tables. Just FYSA. Your rent will go up and your stuff will be nibbled at by mice.","source":"Google","submissionTime":"2026-09-29T00:00:00","userName":"Ali"},{"reviewId":"a2e3331b-e1b0-415f-a746-3638d63100c1","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage, Ilyan! We are glad to hear our manager was respectful and provided great service.","replyTime":"2026-09-28T11:38:00","review":"The manager was so respectful definitely recommended!!","source":"Google","submissionTime":"2026-09-26T00:00:00","userName":"Iylan J."},{"reviewId":"03d9667b-0ee9-44c2-82f5-61741a0007fd","range":0,"rating":1,"reply":"We are truly sorry to hear about your frustrating experience with our team and the difficulties you encountered with your unit. Providing helpful and professional service is important to us, and we regret that your visit led to canceling your rental. Please contact us at 888-STORAGE so we can learn more about what occurred and work to make this right.","replyTime":"2026-09-28T09:28:00","review":"Rude employee at the 2nd unit we were sent to due to door size not allowing truck entry. Canceled everything with them.  Not customer friendly.","source":"Google","submissionTime":"2026-09-26T00:00:00","userName":"Martha B."},{"reviewId":"00b03785-c41f-47d7-8efe-7d43eaa6577a","range":0,"rating":3,"reply":"We understand that rate adjustments are an important consideration for our customers, Sam. If you have any questions or would like to discuss your account further, please don't hesitate to contact us directly at 888-STORAGE. We're here to help.","replyTime":"2026-09-04T12:12:00","review":"They are open to discussing rate increases.","source":"Google","submissionTime":"2026-09-04T00:00:00","userName":"Sam"},{"reviewId":"ad2f4b7c-1b0a-4b67-a362-baf173faa91e","range":0,"rating":5,"reply":"We're pleased to hear about your great experience at Extra Space Storage. Thank you for sharing your feedback Jorge!","replyTime":"2026-08-29T10:42:00","review":"Grate experience, staff was very helpful 10/10","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Jorge P."},{"reviewId":"46cd47c5-d32f-4e48-a4bb-235b82986400","range":0,"rating":5,"reply":"We are delighted to hear about your spacious experience and our friendly staff. Thank you, Jeremy, for the recommendation!","replyTime":"2026-08-30T11:12:00","review":"This place is very spacious, like a blank canvas for imagination. Very friendly staff at this location, I reccomend.","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Jeremy A."},{"reviewId":"03c03b6e-9426-4fd9-a58d-f0896e3fda32","range":0,"rating":5,"reply":"We are honored to hear our team made your move-in smooth. Thank you for recommending us, Daho!","replyTime":"2026-08-30T11:51:00","review":"Great people helped me move in highly recommended","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Daho M."},{"reviewId":"665e2a4d-eee5-40f9-a58e-ced9dbca1f34","range":0,"rating":5,"reply":"Thank you for sharing Alexis! We're glad our team and facility met your expectations, Alexis. We look forward to serving you again.","replyTime":"2026-08-29T15:27:00","review":"W workers, w management, w place","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Alexis D."},{"reviewId":"e9cc12fd-52c2-4879-a80c-83f744271b40","range":0,"rating":5,"reply":"Thank you, Kenton, for your 5-star review! We're glad to hear that Ky made your experience at Extra Space Storage very easy and seamless and was a great help in getting your items stored. We will share your kind words with Ky and the team. We appreciate you choosing us for your storage needs.","replyTime":"2026-08-30T11:50:00","review":"Ky made our experience very easy and seamless, he was a great help in getting to store all of our items!!","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Kenton S."},{"reviewId":"50a74349-310f-4260-aea2-376046102ea4","range":0,"rating":3,"reply":"Suzanne, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please contact us at (531) 263-2365 to discuss your concerns further. ","replyTime":"2026-08-19T08:39:00","review":"Buyer beware! Extra Space Storage lures you in with sign on specials and then doubles the price your second year.","source":"Google","submissionTime":"2026-08-19T00:00:00","userName":"Suzanne B."},{"reviewId":"045a3cb8-32bf-43b6-abb9-c1ac307da257","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad Extra Space Storage delivered a cost-effective solution that met your needs, Red.","replyTime":"2026-08-18T15:21:00","review":"Very very nice cost effective option for storage","source":"Google","submissionTime":"2026-08-18T00:00:00","userName":"Red"},{"reviewId":"c8669a97-f852-439a-a77b-d397956fc071","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Lia and our facility. Thank you for choosing Extra Space Storage for your storage needs.","replyTime":"2024-07-02T07:52:00","review":"The moment I walked in the door I was greeted by the smiling face of Lia Washington. She was very pleasant and very friendly which made me feel comfortable right from the start. Lia was able to answer all of my questions and showed me exactly what I was looking for. I found the facility to be clean, modern, and secure. I especially liked the drive-in area for loading and unloading. Overall , it was an excellent experience and I plan on keeping the space for a long time. Kudos to Lia for helping me find a safe new place to store my belongings.","source":"Google","submissionTime":"2026-07-18T00:00:00","userName":"Charles A."},{"reviewId":"843c6eb4-d836-4704-b395-b2cab950578e","range":0,"rating":3,"reply":"Your feedback helps us improve, Zach. We hear your concern about rising rent costs and appreciate Stacey's recognition. Don't hesitate to get in touch with us at (531) 263-2365 to discuss your account.","replyTime":"2026-07-14T11:06:00","review":"Nice clean facility .  Stacey the manager is awesome, she gets 5 stars.  Rent has tripled on 2 units I rent from when I first started leasing a year ago.","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Zach T."},{"reviewId":"064b53a6-ff71-42d1-a433-5d45066dfc8a","range":0,"rating":3,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Good but I wish it was open little bit longer. Tell like  11 would’ve better.","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"rachel t."},{"reviewId":"dc9c2edd-fe2b-412c-89ad-2531f5df07b4","range":0,"rating":1,"reply":"Sin, we apologize for the 100% rate increase and the contract readability concern. Please call us at (531) 263-2365 to discuss your situation.","replyTime":"2026-06-20T09:30:00","review":"I've had storage unit for most of my adult life due to long stretch away from home.  Never had I experienced 100 % RATE INCREASE in 3 to 4 months time period before extra space storage.  When we signed up we told the person how long we needed it for. I was forecasting 2 years a year minimum as we planned on renting the first year learn the area before buying. 3 TO 4 MONTHS in 100% RATE INCREASE. It took 8 men 12 hrs to move everything in. Waste of money as we were stuck.  The people who work there nice. When you show up to sign its on a small key pad like the things at the hospital you use for consent. Impossible to read everything.  So use them at your own risk.","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Sin A."},{"reviewId":"3863d8e4-dd03-422e-a9a7-4845a12d311b","range":0,"rating":5,"reply":"Jojo, we greatly appreciate your kind words about Stacey! We're glad her detailed, helpful service made a difference. We'll be sure to pass along your thanks!","replyTime":"2026-06-20T10:16:00","review":"Stacey is fabulous at her job.  She was very detailed and answered any questions I had.  Thank you she is definitely a great asset to your company","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Jojo N."},{"reviewId":"e219210d-d61f-46ee-871e-5d8d64abe983","range":0,"rating":5,"reply":"Thank you, Eduardo! Glad the area worked well for loading and unloading, and that our team delivered good customer service.","replyTime":"2026-06-14T10:46:00","review":"Area was easy-to-use unload and load, good customer service","source":"Google","submissionTime":"2026-06-14T00:00:00","userName":"Eduardo C."},{"reviewId":"408feb90-ad6f-45e6-8140-beef1c3040b8","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Irvin! Thank you for choosing Extra Space Storage.","replyTime":"2026-06-12T15:09:00","review":"New here, but love it already!","source":"Google","submissionTime":"2026-06-12T00:00:00","userName":"Irvin R."},{"reviewId":"f3643ff2-f3ee-4336-8726-3b2c9fc56faa","range":0,"rating":5,"reply":"We are glad to hear about your great experience, Tamara! Stacey sounds wonderful and helpful. We appreciate your referral recommendation.","replyTime":"2026-05-18T12:14:00","review":"My experience at extra space is great. I'm a 115 Dodge. Stacey, there is wonderful she's so helpful with everything that I do there. And she's mindful of what's going on. I would refer her to anybody.I displaced anybody if they needed help","source":"Google","submissionTime":"2026-05-18T00:00:00","userName":"Tamara B."},{"reviewId":"d32240d3-82d3-4de1-94b0-ba618c7dda82","range":0,"rating":2,"reply":"Madi, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please contact (531) 263-2365 to discuss this matter further.","replyTime":"2026-05-14T09:01:00","review":"After 3 months they raised my monthly payment from 84$ to 140$.. called to ask why. Couldn’t give me an answer at all but he got my bill down to 110$ a month.","source":"Google","submissionTime":"2026-05-14T00:00:00","userName":"Madi c."},{"reviewId":"f036e937-c355-4d90-9c33-8567d319cf3d","range":0,"rating":5,"reply":"We are grateful for your feedback about our secure setup and helpful staff. Your positive experience means everything to us, Michelle.","replyTime":"2026-05-14T12:10:00","review":"This storage unit business has a great secured set up for everyone. The staff is very helpful and friendly.","source":"Google","submissionTime":"2026-05-14T00:00:00","userName":"Michelle S."},{"reviewId":"d20c6d7b-a928-422e-b42b-27ae1c294dca","range":0,"rating":4,"reply":"Thank you for sharing your concerns. We appreciate your feedback and will address the issues you've mentioned. We understand your frustration with the parking situation, broken exit door, and unexpected price increase. Our team will review these problems and work on implementing improvements to enhance your storage experience. We value your input as it helps us identify areas where we can better serve our customers.","replyTime":"2025-09-27T07:17:00","review":"Great location! If you go and there’s more than 3 people; good luck parking!  The door was broken to exit the building for over 3 months. Sometimes gets a little tight if it’s busy.","source":"Google","submissionTime":"2026-04-27T00:00:00","userName":"Adam T."},{"reviewId":"537af2fc-800b-4e64-9e4a-3ab802f14172","range":0,"rating":5,"reply":"Chris, thank you for sharing your positive experience! We're thrilled Stacey provided excellent service and you found our facility clean and well-maintained.","replyTime":"2026-04-18T09:24:00","review":"The facility is clean, well kept and climate controlled. The staff was very knowledgeable and Stacey made the whole process easy to understand. I highly recommend to anyone I come across not to hesitate. From beginning to end it was an easy going and friendly experience. You will be in good hands.","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"Chris L."},{"reviewId":"c785de80-a6a3-41e5-946a-3371fc622015","range":0,"rating":5,"reply":"We are delighted to hear our staff's genuine care made such a positive impression. Thank you, Carolyn, for choosing Extra Space Storage!","replyTime":"2026-04-15T14:28:00","review":"The staff are genuine and happy to help.  They've always remembered my face and sometimes even my name","source":"Google","submissionTime":"2026-04-15T00:00:00","userName":"Carolyn Y."},{"reviewId":"ec0fdf2f-5691-477d-9480-9a9e43b19a8b","range":0,"rating":5,"reply":"Hi, Deb. Thank you for leaving us a rating! Your feedback means a lot to us! ","replyTime":"2026-03-30T12:45:00","review":"Everything was great.","source":"Google","submissionTime":"2026-03-31T00:00:00","userName":"Deb J."},{"reviewId":"12975c01-5de5-426a-8409-ec91d19d2083","range":0,"rating":5,"reply":"Thanks for the wonderful feedback! We're thrilled you've had great experiences with us both times you've stored at our facility, and it's fantastic to know you currently still have a unit with us. We truly appreciate your loyalty and recommendations to your family and friends - it means the world to us that several of your family members have also chosen to use our facility multiple times. Stacey really does rock, and we're so glad she's been there to help you whenever you've needed it! Your five-star rating and continued trust in Extra Space Storage are exactly what motivates our team to maintain the clean facility and accessible hours you've come to rely on.","replyTime":"2026-03-26T08:37:00","review":"I have stored in this facility twice and I have had a great experience both times.  I currently still have a unit in their facility.  The management is great at this place.  Stacey, the current manager is always their to help you if you need it.  The place is always clean and I have always been able to access the facility before 10:00p.m. I have already recommended the place to family and friends and a few family members have used this facility twice. Each time I have moved I don't go anywhere else but extra space storage.  That is why I give the facility five stars.","source":"Google","submissionTime":"2026-03-25T00:00:00","userName":"Y K."},{"reviewId":"8216313e-ff86-41f3-ad2a-bbd09a1f32b9","range":0,"rating":5,"reply":"Thank you for your review! We're glad you found our facility clean with excellent service.","replyTime":"2026-02-21T07:42:00","review":"Excellent service, clean facility","source":"Google","submissionTime":"2026-03-21T00:00:00","userName":"Miranda"},{"reviewId":"5ea516c0-2498-4aa6-bafc-2b1f375d41cf","range":0,"rating":1,"reply":"We are sorry to hear about your rate increase concerns and communication issues, Brynn. We understand your frustration regarding the significant rate adjustment that occurred just three months after you moved in, and we recognize that this timing and the amount of the increase have caused you distress. We also acknowledge your concerns about the communication process and the routing of calls back to the local store when you were seeking to address these rate concerns at a higher level. We take your feedback about accountability and business practices seriously. Don't hesitate to reach out at 888-786-7243 to discuss your specific situation and rate increase concerns directly. ","replyTime":"2026-03-11T08:23:00","review":"TRASH company!! Can't even be bothered to ACTUALLY address the DOUBLING of rent 3-4 months in.   3 months after moving in theyre trying to DOUBLE the rental rates.  Talk about corporate greed and a bait and switch! They're trying to charge me more for monthly rent here then I pay on the coast in Florida in the middle of snowbird season when everything in the entire State doubles in price ... absolutely ridiculous and they should be ashamed of themselves.\nThey also route everything back to the local store when you try to get a hold of somebody, so the number that they give in the please give us feedback just go straight back to the store who can't do anything about the ridiculous rate hike. Absolutely no accountability, and just such crappy business practices I'm just disgusted. Don't bother with your canned answer to your bad reviews, I don't want to call the local store and discuss it with them, I already did that and there's nothing they can do because apparently the GM doesn't care enough to fix the problem nor does corporate, stop slapping your responsibility on to the very nice workers at the local store. If you want to discuss the issue, you have my phone number, you can give me a freaking call\n\nEdit:  the number that they posted here also goes straight back to the store. Absolutely zero accountability or ability to follow through. Absolute trash company, do not use this company ever","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"Brynn"},{"reviewId":"bd29f480-8dd9-4a2f-a5a3-b6cb08373432","range":0,"rating":5,"reply":"We are delighted to hear you found our team helpful and patient! Thank you for the 5-star review, Monica.","replyTime":"2026-03-14T10:08:00","review":"5 stars very helpful and patient !","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Monica B."},{"reviewId":"6ccb7334-a38e-42cd-bc62-95c23bf9ae48","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Stacey! Her dedication to making storage easy and affordable truly shines through.","replyTime":"2026-03-03T09:21:00","review":"I have two different storage units at the Dodge Street location, and let me tell you something Stacey, has gone out of her way, to make my experience very easy and less stressful. This location has the nicest, and most helpful employees I've ever seen. Stacy has helped me with my Bill, as she found ways to make it much cheaper than what I was paying earlier. Thank you Stacey for really helping me. I appreciate you so much.","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Rhonda H."},{"reviewId":"3e0442be-b702-4b32-94bf-bbea63656cab","range":0,"rating":1,"reply":"We are disappointed to hear about your concerns with rate increases. Please contact us at (531) 263-2365 to discuss your specific situation.","replyTime":"2026-02-25T10:21:00","review":"Rates go up drastically","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"Kira T."},{"reviewId":"e9549417-02b5-43b6-9b31-8c6e9fbd2ee7","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience, Nathan Else! We're thrilled that our competitive rates and staff helped you find the perfect storage solution.","replyTime":"2026-02-25T15:20:00","review":"Exactly what you expect in excellent condition. Clean, efficient, and simple with competitive rates. The staff took the time to workout the best pricing for us.","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"Nathan E."},{"reviewId":"b617cf70-fa4f-4f20-9a5a-2a316426f82c","range":0,"rating":5,"reply":"We are excited to hear about your smooth online rental experience and quick checkout process!","replyTime":"2026-02-09T07:37:00","review":"Fast, easy online rental . . . Clean, secure rental . . . 5 minute final check out.","source":"Google","submissionTime":"2026-02-08T00:00:00","userName":"David S."},{"reviewId":"deade576-f2a4-4a7e-bf8a-cc76218301bf","range":0,"rating":3,"reply":"Your input is valuable to us. We understand pricing concerns and appreciate you noting our clean facilities. Contact (531) 263-2365 to discuss options.","replyTime":"2026-02-07T08:24:00","review":"The space was clean and areas were clear. Only complaint was the rent went up some after the first few months which was still within affordable price.  But then went up more than 50%. That was not even close to other storage places in the area for the same size.","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Marlene W."},{"reviewId":"6f4d878d-ed3c-47f7-8efa-e62bc826fbd3","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience with Ky and our well-maintained facility. Thank you for choosing us!","replyTime":"2026-01-28T16:25:00","review":"Stopped in and received excellent service from Ky. The facility was well kept. Unlike most places all of the lights work. If I need storage again, I will definitely count on Ky!","source":"Google","submissionTime":"2026-01-28T00:00:00","userName":"Aaron B."},{"reviewId":"594f5e4e-606e-496c-a84e-0ab756375d54","range":0,"rating":5,"reply":"We're privileged to have provided you with excellent service. Thank you for the positive feedback, Jessamine!","replyTime":"2026-01-22T16:17:00","review":"A+++++","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Jessamine F."},{"reviewId":"481c6952-c8d2-4e5a-b40e-4041dbf45da1","range":0,"rating":5,"reply":"Your positive experience means everything! Thrilled John explained everything clearly and helped you so well!","replyTime":"2025-12-27T09:21:00","review":"John was very helpful and broke down everything very well!!","source":"Google","submissionTime":"2025-12-26T00:00:00","userName":"Kaity"},{"reviewId":"4f3b6664-2b7c-4ed6-ae97-faecdec87469","range":0,"rating":5,"reply":"Thank you immensely! Jess and Stacey will appreciate your kind words about their helpful service and our clean facility.","replyTime":"2025-12-18T07:57:00","review":"Jess and Stacey are extremely helpful and walked me through all available options for storing my grandmother's stuff. The site is kept clean, unlike other places I've rented. Very happy with my experience.","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Milk"},{"reviewId":"78457c43-ae31-4763-8809-7db9ebf7dd66","range":0,"rating":5,"reply":"We are pleased to hear our storage solutions suit your needs perfectly! We appreciate your feedback, Miranda.","replyTime":"2025-12-16T17:52:00","review":"Suits our needs perfectly!","source":"Google","submissionTime":"2025-12-16T00:00:00","userName":"Miranda"},{"reviewId":"ac43ddae-23d6-40a8-a96a-ff15f6e4433b","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're glad you enjoy our 24-hour access, cleanliness, and helpful staff.","replyTime":"2025-12-15T13:41:00","review":"I have only been renting a unit for a short time but I love the 24 operating convenience. The place is always clean and more often than not I can find a cart. The staff is always pleasant and helpful.","source":"Google","submissionTime":"2025-12-15T00:00:00","userName":"penni j."},{"reviewId":"a4ae146e-9253-4334-a213-139f7e22c394","range":0,"rating":5,"reply":"We are delighted to hear Stacey provided amazing, helpful service! Thanks for the kind words.","replyTime":"2025-09-18T08:26:00","review":"Stacey at the 114th and Dodge is amazing! So helpful.","source":"Google","submissionTime":"2025-12-10T00:00:00","userName":"Meghan R."},{"reviewId":"cc73367d-4a6f-453e-a832-9f88793b4f6a","range":0,"rating":5,"reply":"Thank you for highlighting our clean, safe environment and Dean's helpful service! We appreciate your recommendation!","replyTime":"2025-11-28T12:39:00","review":"Extra Space Storage on 192nd and Edna is amazing!  Clean and safe environment!  And Dean is so helpful!  He helped us with everything!  I would highly recommend !!!!!","source":"Google","submissionTime":"2025-11-28T00:00:00","userName":"Laura T."},{"reviewId":"2cc0dd8e-2f69-4fa9-a479-f193d7e50678","range":0,"rating":5,"reply":"We are glad to hear you found our service quick, easy, clean, and friendly!","replyTime":"2025-11-24T07:26:00","review":"Quick, easy, clean, friendly","source":"Google","submissionTime":"2025-11-23T00:00:00","userName":"Miranda"},{"reviewId":"ff8196ad-7c3f-4c58-aecf-f6b9a35311ec","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Stacy and John! We're pleased they provided such kind service.","replyTime":"2025-11-16T11:10:00","review":"Stacy and John are great ppl and kind","source":"Google","submissionTime":"2025-11-15T00:00:00","userName":"Joe J."},{"reviewId":"9fb74d6d-997e-47b2-9618-be76c6c41891","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive feedback about our excellent staff and pristine location.","replyTime":"2025-11-12T12:14:00","review":"Excellent staff and service. Pristine location.","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Isabella D."},{"reviewId":"0a8ad4e7-1da6-4381-a4c0-5a18d9b0b65b","range":0,"rating":5,"reply":"We're glad to hear you're extremely happy with the unit and staff. Thank you for sharing your experience!","replyTime":"2025-11-11T12:00:00","review":"Extremely happy with the Unit and the Staff.\nHave had zero issues and have been behind on payment but Staff was very amenable to my circumstances.","source":"Google","submissionTime":"2025-11-11T00:00:00","userName":"William N."},{"reviewId":"51195083-6592-4b94-be9a-eb3a4ed7a27a","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with our indoor storage units. Thank you for sharing your experience, Joni!","replyTime":"2025-11-10T17:10:00","review":"My first time renting a storage unit, great experience! I love that it's all inside, you can drive right in! It's going to be so convenient for me!","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Joni S."},{"reviewId":"5c6622a3-ddda-4ed6-964b-4985165f4f66","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're grateful you found our service kind, easy, and consistent.","replyTime":"2025-10-21T07:17:00","review":"The kindest, easiest, most consistent storage unit we have ever had!","source":"Google","submissionTime":"2025-10-20T00:00:00","userName":"Beverly B."},{"reviewId":"9f2a0321-577e-4424-83da-a1c3b174158f","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with our clean, bright facility and friendly staff!","replyTime":"2025-10-18T10:38:00","review":"very nice facility. clean and bright and friendly office staff","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"Gregory V."},{"reviewId":"6896ed89-6534-4616-a29a-6cdbfc22ffe3","range":0,"rating":5,"reply":"We are thrilled to hear about Stacey's responsive service! Thanks for recommending us to your mother and friends.","replyTime":"2025-10-19T08:35:00","review":"Stacey was always super responsive and helpful! My mother, and two friends also use this facility and would recommend!!","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"Bill H."},{"reviewId":"536123af-ab13-44ce-bbab-12f91c2c2d09","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Stacey's responsive service and helpful management. We're thrilled you recommend our facility!","replyTime":"2025-10-19T08:36:00","review":"Stacey was always super responsive and helpful! Know several people who use this facility and would recommend! Great management!","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"Billiejo H."},{"reviewId":"2d5a2791-cbe7-440d-b53f-16ea23eb8e03","range":0,"rating":5,"reply":"Thank you for sharing! Thrilled our inside parking, carts, elevators, and competitive pricing made your experience smooth and affordable.","replyTime":"2025-10-11T16:22:00","review":"Love the inside parking.  Plenty of carts that work.  Elevators are great.  Everything went smoothly.   Couldn't have been better. And prices were much better than where I moved stuff from.  Same size unit was $50 cheaper a month.","source":"Google","submissionTime":"2025-10-11T00:00:00","userName":"Linda T."},{"reviewId":"efb32049-1eb4-4f3f-8c68-47e85703e06c","range":0,"rating":1,"reply":"Thank you for sharing your concerns. We appreciate your feedback and will address the issues you've mentioned. We understand your frustration with the parking situation, broken exit door, and unexpected price increase. Our team will review these problems and work on implementing improvements to enhance your storage experience. We value your input as it helps us identify areas where we can better serve our customers.","replyTime":"2025-09-27T07:17:00","review":"Great location, the building itself was always a mess sadly. If you go and there’s more than 3 people; good luck parking!  The door was broken to exit the building for over 3 months. They expect you to back out of the building but you typically get blocked in. They raised the unit price without notice but won’t fix the problems with the building. I’d find a different place","source":"Google","submissionTime":"2025-09-26T00:00:00","userName":"Adam T."},{"reviewId":"bbdaab44-6daf-44e0-a302-2226c912bbcf","range":0,"rating":5,"reply":"We are delighted to hear John provided great service! Thanks for noting our clean site and affordable rates, Nikki.","replyTime":"2025-09-26T12:40:00","review":"John had great customer service, the site was clean, and the rates affordable. Love that there is someone on site 6 days a week.  Would definitely recommend.","source":"Google","submissionTime":"2025-09-26T00:00:00","userName":"Nikki B."},{"reviewId":"db654d7d-a895-4ac2-8fd2-6a45180905ca","range":0,"rating":5,"reply":"We greatly appreciate your kind words! Thanks for recognizing our team's fast, friendly, and helpful service.","replyTime":"2025-09-11T08:41:00","review":"Great Job, fast, friendly and helpful.  Staff are very friendly, considerate of customers positions and needs.","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"Charles J."},{"reviewId":"f2e2ed88-0eaa-49e9-b7be-d3e9db80656b","range":0,"rating":5,"reply":"We are utterly delighted to hear you enjoyed our service and storage units with convenient lock and key!","replyTime":"2025-09-13T07:45:00","review":"Great service nice storage units they come with a lock and key","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"David W."},{"reviewId":"cbf4b96b-9659-4696-8fa3-a78f5ef82ca7","range":0,"rating":5,"reply":"Thank you, Eric! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (531) 263-2365 if anything comes up!","replyTime":"2024-06-15T12:36:00","review":"My sales associate was very helpful. She took the time to show me multiple units without hesitation. The facility was clean and organized. Great experience.","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"Eric B."},{"reviewId":"00e9b4f0-80a0-460e-a1a2-2af8691a76ac","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad our team made you feel valued before you even moved in. Welcome to Extra Space Storage!","replyTime":"2025-09-11T09:48:00","review":"Honestly I havent even gotten the storage space yet. And I feel like they deserve a good review just for how well I was treated by their customer service representatives. Looking forward to seeing my space but I feel like I will stand by this rating. Well deserved. And they still know what good business looks like! Thank you for all the help! Great work!","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"Ashlyn R."},{"reviewId":"2d52d9f9-a821-49b1-93a2-3b9e89511629","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Great Storage unit, Stacey was Wonderful and The Costumer Services, Line What’s Really Good Too","source":"Google","submissionTime":"2025-09-06T00:00:00","userName":"Roxana P."},{"reviewId":"8c6b97a3-5f66-4e5f-afbd-0871c87c178e","range":0,"rating":2,"reply":"We're grateful for your positive feedback! Thank you for sharing your experience.","replyTime":"2025-03-18T15:50:00","review":"Please stop raising rates.","source":"Google","submissionTime":"2025-09-02T00:00:00","userName":"Ian B."},{"reviewId":"d57f0593-949f-4f52-9fa0-9c47f9d5c32f","range":0,"rating":5,"reply":"Thank you for sharing your feedback, Luke! We're thrilled you found our team professional and appreciated the move-in status call.","replyTime":"2025-08-23T16:14:00","review":"Very professional I'm pleased, they even called the status of my move in, great job guy n gals","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"Luke"},{"reviewId":"aa4b8a6c-0698-4bda-a126-07093bc956ba","range":0,"rating":5,"reply":"We are elated to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2025-08-22T16:26:00","review":"I have been looking for a storage space for when I move, and this place was nice and clean. Jess and Stacey were super helpful and able to answer all of my questions.","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Abigail H."},{"reviewId":"c760bdf5-37fc-4203-874a-73618309c931","range":0,"rating":5,"reply":"Thank you for the kind words about our excellent service and great staff, Todd!","replyTime":"2025-08-22T16:29:00","review":"Excellent service and great staff at this location\nOmaha ne","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Todd T."},{"reviewId":"7b4ea62d-ffe6-4186-8755-e8bec317d628","range":0,"rating":5,"reply":"We are pleased to hear about your great experience! Thanks for recognizing Stacey and our friendly staff.","replyTime":"2025-08-22T16:39:00","review":"The staff were very friendly and helpful!  Everything was easily accessible. Thank you Stacey","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"Jared S."},{"reviewId":"b5a530be-2e3e-49ad-87fb-4b051e2aab5a","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with our self-storage facility! Thank you so much for taking the time to share your feedback. We're glad that you find our spaces clean and feel confident about the safety and security of your belongings. It's wonderful to know that our staff has been helpful and kind throughout your time with us. We especially appreciate your recognizing Jessica and Stacey for their professional and friendly service. It's our goal to ensure all our customers have a great experience, and we're delighted that they've been able to assist you with any questions you've had. Thank you again for your kind words and for choosing our storage facility.","replyTime":"2025-08-21T11:53:00","review":"Always had a great experience here! They keep the spaces clean, and I always feel like my stuff is being kept safe and secure which is obviously a huge relief. Staff has always been extremely helpful and kind, and I especially wanted to shout out the managers Jessica and Stacey who have always been professional and friendly. Any time I have a question, they never hesitate to help me out and genuinely care about my experience!","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Cindy M."},{"reviewId":"0d6581f4-9b2b-437c-badc-9283e70a88df","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with our rates and staff! Thank you for sharing your feedback.","replyTime":"2025-08-21T15:23:00","review":"I tell ya what…. I thought I was at Olive Garden…… ya know, when you’re here, your family?? a helpful smile in every isle! But really. Great rates, and even better staff??????????????????","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Dane R."},{"reviewId":"08ecd9f7-dc38-4da2-b28d-d5dd2e46da34","range":0,"rating":5,"reply":"Thank you so much for the kind words about our facility and team! We're thrilled to hear that you were impressed with both the facility itself and our wonderful staff. It's great to know that Stacey and Jess were so helpful and considerate of your needs during your visit. We take pride in maintaining a clean and secure environment for our customers, so we're pleased that you noticed these aspects as well. We appreciate your positive feedback.","replyTime":"2025-08-21T16:36:00","review":"I've been shopping for a place to stow some extras and just wanted to share how impressed I was with both this facility and it's wonderful staff. Managers Stacey and Jess were so helpful and considerate of my needs, something I can't say about some other places I've visited. From the cleanliness to security, this location is probably THE top contender for my business.","source":"Google","submissionTime":"2025-08-21T00:00:00","userName":"Julie G."},{"reviewId":"89e4546b-7076-42e5-8261-9d957b0bbc42","range":0,"rating":5,"reply":"We are pleased to hear we helped you get access that evening! Thanks for trusting us with your storage needs.","replyTime":"2025-07-28T16:46:00","review":"Thank you for everything. I needed something at closing and they were able to help me over the phone. That evening I was able to use my storage.","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"Leota S."},{"reviewId":"6c842fee-4a08-4bf1-8ced-298a9838f4b3","range":0,"rating":5,"reply":"We are delighted to hear Jess provided such sweet, quick service and made sure everything was perfect!","replyTime":"2025-07-22T13:08:00","review":"Jess is super sweet and got everything done quick.  And showed me where my unit was and made sure everything was good.","source":"Google","submissionTime":"2025-07-22T00:00:00","userName":"Jennifer R."},{"reviewId":"688835aa-5e7d-420d-8d8a-c915a54bf6b7","range":0,"rating":5,"reply":"We are delighted to hear Stacy and our team provided excellent service for your business storage needs, John! We appreciate your detailed feedback about our facility's accessibility for freight deliveries and large trucks. It's great to know that our staff helped direct the delivery process. Thank you for choosing our storage facility for your business needs.","replyTime":"2025-07-20T11:04:00","review":"Stacy is awesome and the facility especially great if you are a business who needs extra storage and need a location that can receive freight deliveries.  There isn't a freight dock, so deliveries must be made on a lift gate equipped trailer.  Access is easy, even for the biggest trucks, however tractor trainers must back in as there is no route around the building.  Simply enter through the neighboring businesses parking lot and back straight down the west side of the building.  Stacy and her staff will direct you from there.","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"John B."},{"reviewId":"62eb3307-38b8-4531-aa3b-058050c12927","range":0,"rating":3,"reply":"We appreciate your detailed feedback, Edward. We're sorry about the confusion regarding the lock and door code information. We'll work on improving our communication to ensure customers receive accurate instructions before arrival. We're glad to hear that John helped resolve the door code issue for you. Thank you for taking the time to share your experience with us.","replyTime":"2025-07-20T11:03:00","review":"The unit is clean and locks well. However, the representative informed me that I could use my lock from my last contract with Extra Space. I learned that was not the case when I arrived at the facility. Also, I wasn't informed that I needed to press * then my code then# to get the door to open. But John was quite helpful with that. Finally, $47.00 a month for a $10,000 insurance policy is far out of line. I can obtain a policy and name Extra Space as a Party of Interest for far, far less money.  That issue is a big disappointment. Thanks for letting me share my opinion!","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Edward F."},{"reviewId":"ac6b9533-2a75-49bc-9750-d61e34888bd9","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with John Owen!","replyTime":"2025-07-18T16:04:00","review":"Great experience with John Owen.","source":"Google","submissionTime":"2025-07-18T00:00:00","userName":"Natisha O."},{"reviewId":"ca9b2ce3-b875-4e3f-a9b6-c65008570446","range":0,"rating":5,"reply":"We are delighted to hear Jess and Stacy provided great service! Thanks for choosing our facility, Luke!","replyTime":"2025-07-17T09:04:00","review":"Really great facility! Jess and Stacy were super knowledgeable about the units and helped me find what I needed!","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Luke M."},{"reviewId":"5f1db149-6a81-4ea0-868b-8db3a5249549","range":0,"rating":5,"reply":"We are delighted to hear the process was super easy! Thanks for your feedback about the lock requirement, Roberto.","replyTime":"2025-07-17T08:21:00","review":"The whole process was super easy, the only thing that I disagree with is that you have to buy their lock. Other than that, I'd use them in the future.","source":"Google","submissionTime":"2025-07-16T00:00:00","userName":"Roberto S."},{"reviewId":"52c75299-c61b-478e-9228-5e8b3ec6d862","range":0,"rating":5,"reply":"We are delighted to hear about your amazing experience! Thanks for noting how friendly our team is.","replyTime":"2025-07-15T07:36:00","review":"amazing experience, all very friendly!","source":"Google","submissionTime":"2025-07-14T00:00:00","userName":"rylie j."},{"reviewId":"ec5b98fe-835e-4928-95db-9aefd59fb0f5","range":0,"rating":5,"reply":"We are delighted to hear you love Extra Space Storage! Thank you for recognizing our clean facilities and helpful staff.","replyTime":"2025-07-13T15:20:00","review":"Love this company! In my experience they have always been clean, have the best/ most helpful staff, they are always friendly and go out of their way to help you feel your stuff is safe!","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Sara R."},{"reviewId":"798c139d-1dd7-4f2b-a0dc-dab26936d0bb","range":0,"rating":5,"reply":"We are delighted to hear you found our team polite and informative! Thanks for the kind words, Robert.","replyTime":"2025-07-13T13:21:00","review":"Everyone is polite and informative and fun to talk with\nFour stars for everyone with this Co.        RCJ","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Robert J."},{"reviewId":"1f9bdf36-1a3a-47bf-8948-c3679592659c","range":0,"rating":5,"reply":"(Translated by Google) We're delighted to hear about Fernando's excellent service. Thank you for acknowledging his kindness and efficiency.\n\n(Original)\nNos alegra mucho saber del excelente servicio de Fernando. Gracias por reconocer su amabilidad y eficiencia.","replyTime":"2025-07-12T09:29:00","review":"Muy buen servicio de Fernando muy amable y eficiente","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Raul"},{"reviewId":"9960258b-8862-4f5f-82b0-a490aa91d4a6","range":0,"rating":5,"reply":"We are delighted to hear John Owen provided such friendly and helpful service! Thanks for the great feedback.","replyTime":"2025-07-10T08:58:00","review":"Very friendly and helpful agent,  John Owen","source":"Google","submissionTime":"2025-07-09T00:00:00","userName":"Hussain R."},{"reviewId":"0ee69880-df61-4cb3-8cac-0d710dba7ec1","range":0,"rating":5,"reply":"We are delighted to hear about your amazing experience! Thanks for highlighting our great customer service and Stacey's amazing work.","replyTime":"2025-07-05T10:35:00","review":"Amazing storage facility.  Great customer service.  Stacey is was amazing!","source":"Google","submissionTime":"2025-07-05T00:00:00","userName":"Charlie M."},{"reviewId":"26eeb0f3-1e40-468a-8ecd-e8bba414be86","range":0,"rating":5,"reply":"Your positive experience with John is greatly appreciated. Thank you for your feedback.","replyTime":"2025-06-29T08:20:00","review":"John was very helpful over the phone and in person to help me get a storage unit. Thanks","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"Dawn L."},{"reviewId":"6f69f7e5-32fb-49e4-bec1-c0ffb4f26b3d","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with our staff at Extra Space Storage. Thank you for sharing your experience!","replyTime":"2025-06-29T11:12:00","review":"Staff is always available at the location (during business hours) and they quickly resolve any issues and answer any questions that come up!","source":"Google","submissionTime":"2025-06-28T00:00:00","userName":"nicole w."},{"reviewId":"c61f5ec0-7c81-4b2c-b0f8-8e5fa2c75962","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with our friendly team! Thanks for choosing Extra Space Storage!","replyTime":"2025-06-27T09:44:00","review":"Great customer service! Super friendly & nice people!","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"Starla W."},{"reviewId":"2e802997-266d-4ca8-b15b-adebaac5c7ce","range":0,"rating":5,"reply":"We are delighted to hear Stacey provided helpful service and showed you unit options!","replyTime":"2025-06-25T15:47:00","review":"Stacey Ayers-Troell was very helpful. She gave me choices and showed me the unit.","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Debbie A."},{"reviewId":"edca0ed0-9927-4c78-9885-c8386bef475b","range":0,"rating":4,"reply":"We are happy to hear you recommend our location! Thanks for noting our tidy space and helpful staff.","replyTime":"2025-06-16T08:32:00","review":"Great location, tidy space, and helpful staff!! Only knock is during busy time the congestion in the car park gets heavy. But that doesn’t take away from the perks! Highly recommend this location","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Adam T."},{"reviewId":"2e57def8-4715-45b6-a252-071ec7518fb2","range":0,"rating":5,"reply":"We are delighted to hear Stacy has vastly improved your experience! Thank you for recognizing her great work.","replyTime":"2025-06-13T10:15:00","review":"Stacy is great and has vastly improved our experience while using this storage facility","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"T. B."},{"reviewId":"524f8e90-d46e-49cf-a9e9-80d7ff2fac9a","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Stacy! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-13T10:28:00","review":"Stacy has been the best storage reception I’ve ever worked with! She is great. Fantastic place to store at","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Thisnamesystem “."},{"reviewId":"2e5789af-bc74-45d9-9f05-cdf8353862e2","range":0,"rating":5,"reply":"We are delighted to hear you found our team helpful and facility clean. Your kind words mean everything!","replyTime":"2025-06-13T13:53:00","review":"Extremely nice and helpful. Very clean facility and they sure seem to want to please.","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Paul V."},{"reviewId":"1d79462b-782c-40be-82cc-c36dba0da62f","range":0,"rating":5,"reply":"We are delighted to hear about Stacey's exceptional service and kindness in waiting for your after-hours arrival. Your appreciation means everything to us.","replyTime":"2025-06-03T17:39:00","review":"Excellent service, I went there for the first time after  hours, I called Stacey to wait for me and she  did wait until I got to the property, I really appreciated her kindness.","source":"Google","submissionTime":"2025-06-08T00:00:00","userName":"Peter Y."},{"reviewId":"06246d58-0087-4e5b-8be0-54b069607089","range":0,"rating":5,"reply":"We are delighted to hear about Stacey's exceptional service and responsiveness to your security concern. Thank you for highlighting the parking situation - your feedback helps us improve.","replyTime":"2025-05-23T08:18:00","review":"Great location but could do with some extra parking or common sense posted about how not to pull 10 cars into the bay (hope you're first in or you could be waiting a while).  Stacey is fantastic.  I told her about a security concern and she was on top of researching it.  She was super helpful with helping me choose a unit and just as helpful when I no longer needed on.","source":"Google","submissionTime":"2025-05-22T00:00:00","userName":"Amy A."},{"reviewId":"6a64a86f-2d66-42ba-9d2c-205a88feda26","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with us at Extra Space Storage.","replyTime":"2025-05-17T10:24:00","review":"Great service! Friendly & helpful! Nice facility.","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Janice N."},{"reviewId":"9da5d7fa-2b58-4400-afbf-e0b6490689ba","range":0,"rating":5,"reply":"Hi Chris, your kind words are appreciated! We make it a priority to provide clean, well-kept facilities with knowledgeable staff and are so glad to hear your experience reflects that. It's great that Stacey hit the mark for you. Our team is here to help, as always, give us a call at 888-storage if anything comes up. \n","replyTime":"2024-01-17T12:15:00","review":"This facility is clean and well kept. Climate controlled. The staff was very knowledgeable and Stacey made the whole process easy and understandable. Would recommend. And not hesitate.  From begining to end it was an easy going experience","source":"Google","submissionTime":"2025-05-16T00:00:00","userName":"Chris L."},{"reviewId":"d7c301c2-a7f6-468c-bb00-dc5ce465874f","range":0,"rating":5,"reply":"Thank you immensely for sharing your experience with us. We are thrilled to hear that you found our storage facility super clean, extra secure, and responsive to your needs. Thank you for choosing Extra Space Storage!","replyTime":"2025-05-14T15:41:00","review":"Super clean,  extra secure, totally responsive and caring of my needs. A+++","source":"Google","submissionTime":"2025-05-14T00:00:00","userName":"Betty"},{"reviewId":"9b0bc112-064f-41ca-9365-d2748548da3d","range":0,"rating":5,"reply":"Thank you for your review. We greatly appreciate your feedback on our new building and cleanliness.","replyTime":"2025-05-13T15:51:00","review":"Awesome experience. John was very helpful and professional. New building and very clean.","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"George S."},{"reviewId":"f779cb46-86ba-4bc6-89a5-6f98f82b379d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your easy check-in experience and the helpful service provided. Thank you for sharing your experience.","replyTime":"2025-05-13T16:15:00","review":"Checkin was easy and they're very helpful","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Danny W."},{"reviewId":"f2f46668-c007-460b-8e8b-1568ee6f988f","range":0,"rating":2,"reply":"We take your feedback seriously. Please contact us at (531) 263-2365 to discuss your concerns further. Thank you.","replyTime":"2025-05-10T09:34:00","review":"Rent increased 25% after 3 months then 45% 4 months after that for an increase of ~76% in less than a year. Automated lights rarely worked, so I had to move items in and out in the dark.","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Jesse B."},{"reviewId":"45060702-c90d-4d47-87d4-95de83506d3f","range":0,"rating":5,"reply":"Thank you for your review. We're glad you had a good experience with us.","replyTime":"2025-05-07T08:02:00","review":"Good experience with this place.","source":"Google","submissionTime":"2025-05-06T00:00:00","userName":"TheTrueman 8."},{"reviewId":"c0a1bee8-f85c-46a7-842f-e7bfdb69426b","range":0,"rating":4,"reply":"We're privileged to hear about your positive experience at Extra Space Storage. Thank you for taking the time to provide feedback.","replyTime":"2025-05-07T08:59:00","review":"So far so good.  Seams like a nice clean place drive in unloading and restrooms is very nice feature.","source":"Google","submissionTime":"2025-05-06T00:00:00","userName":"timothy w."},{"reviewId":"d4677eab-acd0-4a16-aa13-f08b6455fb1e","range":0,"rating":5,"reply":"Thank you for the review, Timothy! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you!","replyTime":"2025-05-05T12:26:00","review":"Grate please love it!!!","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Timothy C."},{"reviewId":"b0ee3c4d-a3b5-48de-bc75-a183406727e8","range":0,"rating":5,"reply":"We're grateful for your positive feedback, Greg Jones. Thank you for sharing your experience with Extra Space Storage.","replyTime":"2025-05-02T13:28:00","review":"Very helful","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Greg J."},{"reviewId":"32d4161e-9691-4ab6-8b42-596b789377bf","range":0,"rating":5,"reply":"We are utterly delighted to hear about your great experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-05-01T10:01:00","review":"Had a great experience getting set up and shown around making the process easy! Would recommend","source":"Google","submissionTime":"2025-04-30T00:00:00","userName":"Talia L."},{"reviewId":"12839cf7-c9e3-4dc4-a1d4-0679f50103a8","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on John's helpfulness. Thank you for sharing your experience with us.","replyTime":"2025-04-29T15:34:00","review":"John was extremely helpful and made the whole process easy. I would definitely recommend.","source":"Google","submissionTime":"2025-04-29T00:00:00","userName":"patrick m."},{"reviewId":"e0964c62-d9a1-4ec5-9c70-9ef00ea2141d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your phenomenal experience at Extra Space Storage! Thank you for your kind words, Joey Zendejas.","replyTime":"2025-04-26T16:30:00","review":"Phenomenal service and great people!","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Joey Z."},{"reviewId":"6a845c66-c149-4e62-9f6b-09a75311e441","range":0,"rating":1,"reply":"Thank you for bringing this to our attention. Please feel free to reach out to discuss your concerns further.","replyTime":"2025-04-21T07:40:00","review":"If you would have asked me last summer, I would have given this place 5 stars.  In fact, I was raving about it.  Clean, new facility.  Everything was great.  But then….i get a notice three months later that they are increasing the rent.   Annoying.  And now….less than a year after I’ve been there…they are increasing the rate AGAIN a SECOND time.  In less than a year!  What started as a $100 rental has MORE THAN DOUBLED to $270+ a month in less than a year.   BAIT AND SWITCH.  Avoid this place.  Dirty crooks.","source":"Google","submissionTime":"2025-04-20T00:00:00","userName":"Joe V."},{"reviewId":"8435ec57-9edf-400b-8db8-cdbdbcda6f46","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for recognizing John's helpful and professional assistance.","replyTime":"2025-04-19T15:30:00","review":"John was very helpful and professional.","source":"Google","submissionTime":"2025-04-19T00:00:00","userName":"Dustin F."},{"reviewId":"147bb87c-e590-4245-8f56-62a3d6a587ba","range":0,"rating":5,"reply":"We are thrilled to hear about the amazing help you received from John! Thank you for taking the time to share your experience with us.","replyTime":"2025-04-18T16:50:00","review":"Amazing help from John!!!","source":"Google","submissionTime":"2025-04-18T00:00:00","userName":"Kennedy M."},{"reviewId":"65027372-84a0-4952-affe-b9bd6dabb4bc","range":0,"rating":5,"reply":"Thank you for your positive experience.","replyTime":"2025-04-17T17:22:00","review":"Stacy rules","source":"Google","submissionTime":"2025-04-17T00:00:00","userName":"Jim B."},{"reviewId":"0467ed10-63f9-4362-968d-1df1658b6293","range":0,"rating":5,"reply":"We are thrilled to hear about your quick and easy experience at Extra Space Storage. Thank you for taking the time to share your positive feedback.","replyTime":"2025-04-12T09:38:00","review":"Quick and easy!","source":"Google","submissionTime":"2025-04-11T00:00:00","userName":"Brooke B."},{"reviewId":"d30f3da8-bb6a-4a4a-a1de-41e1e7905125","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience with our service and facilities. Thank you immensely for your kind words!","replyTime":"2025-04-10T08:55:00","review":"Lovely service, clean excellent experience","source":"Google","submissionTime":"2025-04-10T00:00:00","userName":"Shayna M."},{"reviewId":"7913578f-ccf3-49ce-a0b4-e46d91619f37","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our storage facility. Thank you for sharing your feedback.","replyTime":"2025-03-20T08:11:00","review":"Very helpful when you call them.  The place is constantly being cleaned - very easy to pull in and there were always carts around to move your stuff.  I would definitely use them again","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Andrew H."},{"reviewId":"91456368-5128-45ff-8d71-801ac6491e9d","range":0,"rating":5,"reply":"We're grateful for your positive feedback! Thank you for sharing your experience.","replyTime":"2025-03-18T15:50:00","review":"Great location, great staff, always clean, and easily the best prices ??","source":"Google","submissionTime":"2025-03-18T00:00:00","userName":"Ian B."},{"reviewId":"ad41e643-36d5-4ea8-916f-3e0e0d7b142d","range":0,"rating":5,"reply":"Thank you for sharing your positive experience at Extra Space Storage. We are glad to hear that Stacey was helpful and that you feel safe leaving your belongings with us.","replyTime":"2025-03-14T09:47:00","review":"Stacey at 115 and Dodge location is very helpful and understanding. The  place looks nice and a clean environment. I feel safe leaving my belongings. They have a nice set up and good security. .","source":"Google","submissionTime":"2025-03-14T00:00:00","userName":"Bridget C."},{"reviewId":"f52c721c-7e62-4dc0-adad-6221eccd1a45","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Bobi! Kyle is glad he could assist you in finding what you needed.","replyTime":"2025-03-14T09:43:00","review":"Kyle was super on the phone and helped me find exactly what I was looking for.","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Bobi M."},{"reviewId":"76dd8760-af20-4707-99f7-30e28e3ad775","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Stacey at Extra Space Storage is excellent!!!  She helped us above and beyond and is a very kind and helpful Manager.  We had a lot of things we had to coordinate during a tough time for our family and she was empathetic kind and very helpful.  Great experience with Extra Space Storage and Stacey was a top reason why!","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"C. D."},{"reviewId":"4dec28e3-5602-4347-bc21-ad9f5b40aaba","range":0,"rating":5,"reply":"Wow, thank you for the 5-star rating Jaime! We are grateful for customers like you. ","replyTime":"2025-01-16T07:17:00","review":"Nice clean and very welcoming","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"jaime S."},{"reviewId":"686fcdda-4f1c-4656-a7a1-dbdb9db9211d","range":0,"rating":5,"reply":"Thanks for the positive feedback, Pam Moore! We deeply respect your recommendation and are glad you found our storage facility easy to set up and clean.","replyTime":"2025-03-08T10:13:00","review":"Great place!! Would recommend to anyone else! Easy set up and very clean","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Pam M."},{"reviewId":"16462d89-8519-460c-a3af-a260b9b68f21","range":0,"rating":5,"reply":"We are privileged to have been able to assist you, Elizabeth. Thank you for taking the time to share your positive experience with Stacy!","replyTime":"2025-03-08T11:39:00","review":"Stacy was excellent, informative, and so helpful! Thanks!","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Elizabeth W."},{"reviewId":"39b1c3d4-bb41-4ee6-b134-08be3f383493","range":0,"rating":5,"reply":"We are delighted to hear that Stacy was extremely helpful with your business storage needs. Thank you for your review.","replyTime":"2025-03-04T12:45:00","review":"Stacy was extremely helpful with my storage for a business would definitely recommend","source":"Google","submissionTime":"2025-03-04T00:00:00","userName":"Mitch G."},{"reviewId":"dcf1935a-95db-4163-897f-f815af2f3794","range":0,"rating":5,"reply":"Thank you for your feedback. We are honored to provide a clean and well-maintained storage facility with easy access through our app or website. We appreciate your input on the signage and will take it into consideration for improvement.","replyTime":"2025-02-24T10:22:00","review":"Very clean and well maintained. Huge drive through area for unloading. Large, padded elevators. A little confusing maze of storage units,  with no signs or maps. But the map in the app works okay, but signs in the facility itself would be better. Easy to access everything in the app or website, much better than other storage places in town, notably Dino’s older facilities.","source":"Google","submissionTime":"2025-02-24T00:00:00","userName":"mrkpnkrs"},{"reviewId":"abceaa45-7df3-4505-ad1b-09d0936c995e","range":0,"rating":5,"reply":"We're pleased to hear that our climate-controlled facility met your needs while you traveled. Thank you for choosing Extra Space Storage!","replyTime":"2025-02-23T11:31:00","review":"A great climate-controlled facility for my things while I traveled before relocating. Thank you.","source":"Google","submissionTime":"2025-02-23T00:00:00","userName":"Cecelia D."},{"reviewId":"ec54ed56-4280-424e-bb16-5de713622c5c","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us. We are elated to hear that you found our process easy and staff friendly.","replyTime":"2025-02-22T08:14:00","review":"Super easy process and great friendly staff.  Do yourself a favor and check this place out.  Great prices as well","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Barry V."},{"reviewId":"5631b164-229b-4469-a1a2-b0d10f43711b","range":0,"rating":5,"reply":"We're privileged to have been of assistance. Thank you for sharing.","replyTime":"2025-02-22T11:15:00","review":"Stacey was a pleasure to work with and very helpful.","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Melissa C."},{"reviewId":"d3f038b5-a992-412a-b9cf-57091129a709","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with Stacey! Thank you for sharing your feedback.","replyTime":"2025-02-21T12:01:00","review":"Stacey is so amazing to work with! She is very understanding when finances are tight and payment might be late. She’s so nice and we will be using extra space should we need storage again because of her!","source":"Google","submissionTime":"2025-02-21T00:00:00","userName":"Tiftif B."},{"reviewId":"f64a6089-8022-4d99-a2cc-71026a3c5d7a","range":0,"rating":5,"reply":"We're thrilled to hear that you love our place and that Ms. Stacey has been very helpful to you! Thank you for sharing your positive experience with us.","replyTime":"2025-02-21T13:43:00","review":"I LOVE THIS PLACE and Ms. Stacey has been very helpful and is the only reason I come back!","source":"Google","submissionTime":"2025-02-21T00:00:00","userName":"William C."},{"reviewId":"9413db6d-03b0-4ca8-bf50-52e7073fa3a7","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are ecstatic to hear about your positive experience with our storage facility. We're particularly pleased that you found the renting process straightforward and that our staff took the time to discuss all aspects of the contract in detail. It's wonderful to know that you value our location, cleanliness, and accessibility. Thank you for taking the time to share your thoughts and for your high recommendation. We're truly grateful for your 5-star rating!","replyTime":"2025-02-21T16:39:00","review":"Would highly recommend this location to anyone looking for a new place to store. The renting process was very straightforward and all aspects of the contract were discussed in detail prior to signing. Great location and very helpful staff. Super clean and accessible facility. 5/5 ????","source":"Google","submissionTime":"2025-02-21T00:00:00","userName":"Timothy L."},{"reviewId":"bcf70236-6927-48f4-ba48-a282bf9750e0","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us! We strive to maintain a clean and organized facility with generous staff. We appreciate your recommendation.","replyTime":"2024-06-11T09:15:00","review":"I recommend this place, it's pretty clean and organized and the staff is really generous","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"Hecmary G."},{"reviewId":"a1a8bdb6-faed-4662-a4bd-f2f1dee13435","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We're delighted to hear that Stacy was able to provide you with such excellent service. Stacy is glad to have been of assistance to you, ensuring that the setup process was easy and straightforward. We appreciate you taking the time to share your positive experience with us.","replyTime":"2025-02-18T11:32:00","review":"Stacy was very easy to work with a very competent understanding all guidelines and rules and the entire set up here and she was kind of been over backwards to make sure everything was easy for me.","source":"Google","submissionTime":"2025-02-17T00:00:00","userName":"Larry M."},{"reviewId":"1506a3b2-8b98-40fc-bf38-ef6995e95fb4","range":0,"rating":5,"reply":"We are grateful for your positive feedback on our clean facility, friendly staff, and competitive prices. Thank you for choosing Extra Space Storage!","replyTime":"2025-02-16T08:55:00","review":"This storage facility is very clean.  The person managing the store is friendly and helpful.  The prices are truly better than a lot of others I have seen.","source":"Google","submissionTime":"2025-02-16T00:00:00","userName":"Wes M."},{"reviewId":"5f508d60-f4c8-4b1c-80fb-9354ab2dcf5f","range":0,"rating":5,"reply":"Gracias por sus comentarios. Nos alegra saber que tuvo una experiencia positiva con nuestro personal.","replyTime":"2025-02-01T14:07:00","review":"Super bien la señora fue muy amable para ayudarme con el garage","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Maria N."},{"reviewId":"63766c67-b984-4670-9b86-be247d26d981","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Stacey at Extra Space Storage. It's wonderful to know that she was incredibly helpful and friendly throughout the entire process, taking the time to explain all the details clearly and show you around the facility. We pride ourselves on providing efficient service and a stress-free experience for our customers. Thank you for recommending our facility to others looking for storage space!","replyTime":"2025-01-19T15:30:00","review":"Stacey at Extra Space Storage off 115th and Dodge street was incredibly helpful and friendly throughout the entire process. She took the time to explain all the details clearly, showed me the way around the facility. Her positive attitude and efficient service made the whole experience stress-free. I would definitely recommend this facility to anyone looking for storage space.","source":"Google","submissionTime":"2025-01-19T00:00:00","userName":"Tracy L."},{"reviewId":"8dc4b1bc-ad35-4e4e-bc6e-a5d90d1d0659","range":0,"rating":5,"reply":"We're glad to hear that Stacey made the rental process simple for you, Jeff. Thank you for sharing your experience with us.","replyTime":"2025-01-11T12:04:00","review":"Stacey did a great job. Made the rental process simple.","source":"Google","submissionTime":"2025-01-11T00:00:00","userName":"Jeff K."},{"reviewId":"4627b68e-ea89-4b61-8be7-3f97e47f9d03","range":0,"rating":2,"reply":"We value your input regarding the rate increase. Please feel free to reach out to us at (531) 263-2365 to discuss this further.","replyTime":"2025-01-07T17:20:00","review":"This storage is clean and the employees are nice and very friendly, which I would give them 5 stars on that. The rate process isn't great. I've been using this storage facility for only 3 months and received a noticed that the rate is increasing by $33. I think this is a steep jump in general, but crazy for only using them for 3 months. So I'm rating them a 2 due to the rate increase.","source":"Google","submissionTime":"2025-01-07T00:00:00","userName":"Sabina C."},{"reviewId":"3608e376-d333-4afd-8f62-6a971eafb0a7","range":0,"rating":1,"reply":"We're disappointed to hear about your experience with the rent increases for your units in NH and Omaha. Please accept our sincere apologies for any inconvenience this has caused you. We understand the frustration of having to move your belongings, especially given the significant amount of space you were renting. Thank you for taking the time to reach out and share your feedback with us. We appreciate your past business and wish you the best going forward.","replyTime":"2025-01-04T11:40:00","review":"Without prior warning,  my units in NH and Omaha received notices of 50% increases in rent.   I've been working since then to move out my massive amounts of stuff (40'x10' total).   I'm happy to say that I am done with Extra Space Storage.   I recommend Public Storage as an alternative.","source":"Google","submissionTime":"2025-01-04T00:00:00","userName":"Steve K."},{"reviewId":"b78df8da-da41-44cd-ad6c-e1bba9e827c0","range":0,"rating":5,"reply":"We are privileged to have provided you with excellent service, especially on a holiday. Thank you for acknowledging our dedication and commitment. We strive to ensure each customer receives the best possible experience, including finding the right size unit and offering the best available deal. Your appreciation means a great deal to our team, and we're pleased that our staff member was able to assist you quickly and courteously. We value your business and are grateful for your kind words.","replyTime":"2024-12-26T12:05:00","review":"I like this place. The person who help me was really on point. They were fast curious and gave me the best deal available and got me into the right size unit.  I would definitely like to show them the respect and  appreciation they deserve because of   there hard work , dedication and commitment they showed me for me to have the best customer service experience I possibly could.  Thank you very much and it was on a holiday now if that ain't dedication I don't know what is then","source":"Google","submissionTime":"2024-12-27T00:00:00","userName":"James R."},{"reviewId":"7b4bdeaa-8446-4fbf-9e31-f9027718fae0","range":0,"rating":5,"reply":"Thanks for the awesome review, Sbeidy! We work hard to meet the expectations of our customers, and we're happy to hear Lia hit the mark for you! Don't hesitate to stop by the office or contact us at (531) 263-2365 if you need anything.","replyTime":"2024-03-23T09:49:00","review":"So glad Lia was available when I got the unit, she was super friendly and made the whole process very easy. I reserved my unit online but Lia was sure to check in with me and make sure everything was ok.\nHave open communication with Lia she is the best!","source":"Google","submissionTime":"2024-12-24T00:00:00","userName":"Sbeidy L."},{"reviewId":"3d9b055c-f3ae-47c4-9cfb-a37ce3d28fea","range":0,"rating":3,"reply":"Thanks for the awesome review, Sbeidy! We work hard to meet the expectations of our customers, and we're happy to hear Lia hit the mark for you! Don't hesitate to stop by the office or contact us at (531) 263-2365 if you need anything.","replyTime":"2024-03-23T09:49:00","review":"So glad Lia was available when I got the unit, she was super friendly and made the whole process very easy. I reserved my unit online but Lia was sure to check in with me and make sure everything was ok.\nUpdate they do increase their rates after just a couple months of being there.","source":"Google","submissionTime":"2024-12-23T00:00:00","userName":"Sbeidy L."},{"reviewId":"6e37256f-79b4-49c0-a708-8baf264dbb5a","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2024-11-26T09:12:00","review":"This is a clean, safe, affordable & super convenient location. And the employees are absolutely fantastic! Stacy & her team definitely kick ass, for real! But don't just take my word for it; Go check em out & you'll see what I mean :)","source":"Google","submissionTime":"2024-12-18T00:00:00","userName":"Hannah P."},{"reviewId":"6395fef8-3684-4f62-a3ed-2fa0a931a1cf","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are thrilled to hear about your positive experience with our store manager, Stacey. Thank you for sharing!","replyTime":"2024-12-14T09:10:00","review":"Great help and support from the store manager, Stacey!\nWe found this place at just the right time, as our family is transitioning back to the Midwest.\nVery clean and organized!","source":"Google","submissionTime":"2024-12-14T00:00:00","userName":"Cameron B."},{"reviewId":"4014dcc3-1dda-4d20-8f8e-311d1ca499d9","range":0,"rating":5,"reply":"We are happy to hear that Stacey was very helpful during your storage process. Thank you for taking the time to share your experience with us!","replyTime":"2024-12-08T12:31:00","review":"Stacey is VERY helpful and made this such an easy and smooth process! I’ve used other storage units in the past and Stacey by far has been the most helpful and knowledgeable!","source":"Google","submissionTime":"2024-12-07T00:00:00","userName":"Bianca M."},{"reviewId":"8b1f3e6d-14ba-40a9-9d54-30205a7228a6","range":0,"rating":5,"reply":"We genuinely admire your positive feedback on the storage unit and our service. Thank you for sharing your experience with us.","replyTime":"2024-12-06T09:22:00","review":"Was completely satisfied with the storage unit and also very helpful.","source":"Google","submissionTime":"2024-12-06T00:00:00","userName":"Geno H."},{"reviewId":"a158ba3d-de93-4a6f-9fd5-ee909ed63e47","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Thank you for taking the time to share your experience with Extra Space Storage.","replyTime":"2024-12-02T07:56:00","review":"Perfect","source":"Google","submissionTime":"2024-12-02T00:00:00","userName":"Thomas B."},{"reviewId":"d5465b13-b3d9-4127-8715-423118998d1d","range":0,"rating":5,"reply":"We're glad to hear you appreciate our hard work and patience. Thank you for your feedback!","replyTime":"2024-12-02T15:53:00","review":"Appreciate all the hard work and being patient","source":"Google","submissionTime":"2024-12-02T00:00:00","userName":"anthony p."},{"reviewId":"da62734e-e55c-47dc-b1ed-5d4903177756","range":0,"rating":5,"reply":"We are pleased to hear that you found our storage facility clean and nice. Thank you for recommending us!","replyTime":"2024-11-27T11:45:00","review":"So clean and so nice! Highly recommend.","source":"Google","submissionTime":"2024-11-27T00:00:00","userName":"Taylor H."},{"reviewId":"cae62b88-67c5-46dd-b6d5-e41b2992115f","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience at Extra Space Storage. Thank you for your feedback.","replyTime":"2024-11-27T15:01:00","review":"Very clean, friendly and professional.","source":"Google","submissionTime":"2024-11-27T00:00:00","userName":"Thomas H."},{"reviewId":"b309181c-72cc-4e1e-b79b-4bbb9b639017","range":0,"rating":5,"reply":"We genuinely admire your positive feedback. Thank you for sharing your experience with us.","replyTime":"2024-11-22T11:55:00","review":"Good customer service.  Treats you like a person and not a space number","source":"Google","submissionTime":"2024-11-22T00:00:00","userName":"Magician S."},{"reviewId":"d8f792b4-3f6c-4bc2-a0f6-0b5fa5668c67","range":0,"rating":5,"reply":"Your positive feedback is incredibly valuable. We're glad to hear about your great experience with our storage facility. Thank you for sharing your thoughts!","replyTime":"2024-11-22T13:09:00","review":"I needed to store something, and the local manager was very helpful. She quoted great competitive rates and gave top notch support. Very secure and easy access to the units.","source":"Google","submissionTime":"2024-11-22T00:00:00","userName":"Joshua H."},{"reviewId":"a136b767-02a9-4833-8e14-778b07bcd484","range":0,"rating":5,"reply":"We're happy to hear that our storage space was able to help you during a difficult time. Thank you for sharing your experience with us!","replyTime":"2024-11-22T18:50:00","review":"This place is a life saver! When my alcoholic roommate went on a bender and started destroying and setting fire to things I knew it was time to leave. One quick phone call and I had a space set up for my things the next day! Thanks for helping to relieve some stress!","source":"Google","submissionTime":"2024-11-22T00:00:00","userName":"La O."},{"reviewId":"ffe75c8e-7b2a-4771-a513-abfcab950593","range":0,"rating":5,"reply":"Thank you for the kind words, Michaela. It's great to know Lia was helpful and informative to work with! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-02-01T15:09:00","review":"Store Manager Lia is fantastic she was very helpful and informative she walked me through the whole process answering all questions and concerns. I would definitely recommend. Also great location","source":"Google","submissionTime":"2024-11-18T00:00:00","userName":"Michaela M."},{"reviewId":"c605af46-a7bf-4e40-865e-455ff88249a7","range":0,"rating":5,"reply":"Your positive experience with our service is greatly appreciated. Thank you for choosing Extra Space Storage.","replyTime":"2024-11-11T10:20:00","review":"She was really polite and helps me what I need.","source":"Google","submissionTime":"2024-11-11T00:00:00","userName":"Axel S."},{"reviewId":"a424704e-f76f-4473-b568-4a8a4fb169db","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Mia! We're glad John was able to assist you.","replyTime":"2024-11-06T10:48:00","review":"John was very helpful. awesome place.","source":"Google","submissionTime":"2024-11-05T00:00:00","userName":"Mia K."},{"reviewId":"3a04e429-322a-4f2f-b53b-e8d2634603a2","range":0,"rating":5,"reply":"Thank you for sharing your experience with us. We're glad to hear you had a great experience at our facility.","replyTime":"2024-11-04T15:26:00","review":"Great experience - amazing facility - drive in to secure space - really really nice place.","source":"Google","submissionTime":"2024-11-04T00:00:00","userName":"Ritesh S."},{"reviewId":"e63979c9-1951-4c47-a7e7-57f7f0d6e0bf","range":0,"rating":5,"reply":"We're grateful for your positive feedback! John is glad he could assist you in finding the perfect unit. Thank you for choosing Extra Space Storage!","replyTime":"2024-11-02T11:58:00","review":"John was such a HUGE help! Awesome to work with and was able to get me in the perfect unit. I appreciate him and happy to have my belongings stored in Extra Space Storage!","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"Ollie G."},{"reviewId":"f9ffd4b6-d5e1-4e4e-944c-fadb070d9d5d","range":0,"rating":5,"reply":"We are incredibly grateful for your kind words, Veronica! We are thrilled to hear about your positive experience with Stacy and our facility in Omaha. It's wonderful to know that we were able to assist you and your family during your cross-country move. We take great pride in maintaining a high-quality facility and providing exceptional customer service, so it's truly rewarding to hear that we exceeded your expectations. Stacy will be delighted to know how much you appreciated her help throughout the process. Thank you for choosing Extra Space Storage and for taking the time to share your feedback with us.","replyTime":"2024-11-01T14:08:00","review":"So lucky to have found this needle in a haystack. From booking until the time I arrived in Omaha Stacy has been a true help! This facility is the nicest I have ever seen and staff is exceptional. I cannot thank this location enough for going above and beyond the needs of my family while we were making a giant move across the country. Stacy we absolutely ADORE you! ??????","source":"Google","submissionTime":"2024-11-01T00:00:00","userName":"Veronica M."},{"reviewId":"78a334be-eb59-42e9-8d93-e2850989cdfb","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We appreciate your positive comments about our clean units, competitive rates, and quality staff. If you have any questions or need assistance in the future, feel free to reach out to us at (531) 263-2365.","replyTime":"2024-10-31T14:10:00","review":"Super clean units. Competitive rates, and quality staff. If I didn't expand my business I would have kept my 10 x 30. Thanks Extra Space","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"Andrew A."},{"reviewId":"845eba1d-fa13-4364-8874-6904515afe96","range":0,"rating":5,"reply":"We are happy to hear that Stacey provided great service! Thank you for sharing your experience.","replyTime":"2024-10-29T10:31:00","review":"Stacey is knowledgeable, kind, organized, and committed. She does great work!","source":"Google","submissionTime":"2024-10-29T00:00:00","userName":"Lia W."},{"reviewId":"d78d630f-c91a-409e-888b-197f5ee28b78","range":0,"rating":5,"reply":"We are excited to hear that you found our facility clean and efficient. Thank you for your wonderful feedback!","replyTime":"2024-10-28T10:50:00","review":"Clean facility. Efficient to set up and easy to end service as well. Great!","source":"Google","submissionTime":"2024-10-28T00:00:00","userName":"Robert G."},{"reviewId":"e53d9e89-f136-427d-a90a-92557d1194d0","range":0,"rating":5,"reply":"Thanks for your positive feedback! We're glad to hear that our staff is helpful and the facility is clean.","replyTime":"2024-10-28T14:44:00","review":"The staff is always nice and helpful, and the facility is really clean.","source":"Google","submissionTime":"2024-10-28T00:00:00","userName":"Veronica R."},{"reviewId":"893d7f02-3a27-4584-b862-f46a68f8a155","range":0,"rating":5,"reply":"We genuinely admire your positive feedback about Stacy. Thank you for sharing your experience with us.","replyTime":"2024-10-25T10:05:00","review":"Stacy was a pleasure to meet and answered any questions I had.","source":"Google","submissionTime":"2024-10-25T00:00:00","userName":"Buddha B."},{"reviewId":"2960e62a-6f0f-4301-9d51-9232c6978b7f","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us, Jodi! We appreciate your feedback and will work on improving the elevator speed.","replyTime":"2024-10-21T10:48:00","review":"The storage I have had came across, after several weeks of moving the customer service were greatly provided, accommodating, helpful with dignity and respect. Knowing there are few cons but staying and providing enough communication was fairly arranged to stay put with everything to go smooth. One thing tho the elevator is slow was the only thing I wish was faster. ??","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"jodi c."},{"reviewId":"48bccc61-f8d4-4018-9a7d-afeab1ab2714","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us!","replyTime":"2024-10-16T09:38:00","review":"Excellent facility and the manager (Lia W) is first rate, a pleasure to work with.","source":"Google","submissionTime":"2024-10-16T00:00:00","userName":"Ted W."},{"reviewId":"de74804f-dcc1-49fb-aa3e-82ef19b255a9","range":0,"rating":5,"reply":"Thank you for your review, Charles Goodman. We are elated to hear about your tremendous experience with Stacey during the moving process.","replyTime":"2024-10-15T15:33:00","review":"Tremendous experience, Stacey was a delight to work with during the moving in and out process.","source":"Google","submissionTime":"2024-10-15T00:00:00","userName":"Charles G."},{"reviewId":"5fc772b5-dadf-4866-85fe-c9367d3e3758","range":0,"rating":5,"reply":"We're delighted to hear you had a wonderful experience at Extra Space Storage. Thank you for the kind words!","replyTime":"2024-09-30T10:26:00","review":"Wonderful Environment as soon as you walk in. My husband is very, very picky, he had nothing but compliments and highly recommends Extra Space Storage. Thanks for making our storage search a piece of cake!!!","source":"Google","submissionTime":"2024-09-30T00:00:00","userName":"Laquita J."},{"reviewId":"d49d599c-3e4d-4ad6-85bb-3afcaa68b622","range":0,"rating":5,"reply":"We're elated to hear that John and Lia were very helpful! Thank you for your wonderful feedback.","replyTime":"2024-09-27T09:09:00","review":"John and Lia very helpful!","source":"Google","submissionTime":"2024-09-27T00:00:00","userName":"Brooke L."},{"reviewId":"ecf1bbee-f30e-473e-901b-1a12e008fbee","range":0,"rating":5,"reply":"We are glad to hear you had a great experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-09-23T13:33:00","review":"Great service and location.","source":"Google","submissionTime":"2024-09-23T00:00:00","userName":"Joe D."},{"reviewId":"21cdaaee-61d6-48ba-9d97-ebd937f2da67","range":0,"rating":5,"reply":"Thank you for your review, Nancy! We're glad to hear that Stacy's service was helpful and understanding.","replyTime":"2024-09-21T08:32:00","review":"Stacy's beautiful smile clean facility very much helpful and understanding.","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"Nancy"},{"reviewId":"41d002a3-434a-4b28-8130-8920dae8c762","range":0,"rating":5,"reply":"We are pleased to hear that you found our staff helpful in finding the unit you needed. Thank you for your review.","replyTime":"2024-09-20T12:55:00","review":"Very helpful figuring out which unit I needed.","source":"Google","submissionTime":"2024-09-20T00:00:00","userName":"Maureen M."},{"reviewId":"936092c0-27d5-4926-9f23-376719392497","range":0,"rating":5,"reply":"We deeply cherish your kind words, Luiz Ramoz. Thank you for recommending our storage facility.","replyTime":"2024-09-14T10:13:00","review":"Great staff, friendly and helpful, highly recommend this storage facility.","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"Luiz R."},{"reviewId":"24b3478b-d8b1-4002-a054-2073ca0d11e8","range":0,"rating":5,"reply":"Your positive experience with Lia's helpfulness and knowledge is greatly appreciated. Thank you for sharing your experience.","replyTime":"2024-09-14T10:28:00","review":"Lia was very helpful and knowledgeable about the different services extra storage provides aswell as friendly and has great customer service. Definitely recommend using there storage services.","source":"Google","submissionTime":"2024-09-14T00:00:00","userName":"Lorence"},{"reviewId":"e8ae770a-7ab1-4e1d-be89-f0c7db610128","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with Stacey. Her dedication to providing excellent customer service is something we truly value. We appreciate you taking the time to share your feedback about the great service you received, even as a smaller customer. Thank you for choosing our facility for your storage needs!","replyTime":"2024-09-09T07:50:00","review":"Was there first thing Saturday morning and the service was great.  Stacey was wonderful and easy to work with.  I even screwed something up and she took care of it right away.  I am probably there smallest customer they have and I was treated very well.  Thanks Stacey!!","source":"Google","submissionTime":"2024-09-09T00:00:00","userName":"W"},{"reviewId":"0a1197c3-f82e-4a85-a3fa-e86af5c0c72e","range":0,"rating":5,"reply":"We are ecstatic to hear that Lia Washington provided you with great customer service! Thank you for sharing your experience with us.","replyTime":"2024-09-06T08:11:00","review":"Lia Washington the store manager was really helpful and walked me through the entire process! I highly recommend Extra Storage with such great customer service!","source":"Google","submissionTime":"2024-09-06T00:00:00","userName":"Sean B."},{"reviewId":"181caa5d-3dc4-40c8-b412-0e3fffbcfcda","range":0,"rating":5,"reply":"We're privileged to have provided you with wonderful service, William Smith. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-02T10:05:00","review":"Service was wonderful and Lia Washington was very polite and help I suggest this storage unit to anyone love the service","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"William S."},{"reviewId":"781aad66-cc4d-4dcb-9019-79ad8ba22985","range":0,"rating":5,"reply":"We sincerely value your positive feedback, Jay C. Thank you for choosing Extra Space Storage.","replyTime":"2024-09-02T13:07:00","review":"Showed around the unit, gave a fair price.","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"Jay C."},{"reviewId":"3de2e82f-1c6e-4908-b754-5bc7b136b698","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are delighted to hear that you found our storage facility clean, safe, and reasonably priced. Thank you for sharing your experience with us.","replyTime":"2024-09-02T17:42:00","review":"Clean, safe environment! The staff were very helpful and always pleasant. Reasonable price for temperature controlled storage. The entry code made it easy to come and go as needed.","source":"Google","submissionTime":"2024-09-02T00:00:00","userName":"susan m."},{"reviewId":"78433366-9c6b-44f0-b6dc-d06c74b4543c","range":0,"rating":5,"reply":"We deeply cherish your positive feedback, Ronald. John is indeed a valuable member of our team. Thank you for sharing your experience with us.","replyTime":"2024-08-20T11:35:00","review":"John was very informative and helpful. He's very patient with all the questions I had and worked with me very well.","source":"Google","submissionTime":"2024-08-28T00:00:00","userName":"Ronald T."},{"reviewId":"854b7b45-707e-4582-8852-2433835302e5","range":0,"rating":5,"reply":"Your positive experience with John's help is appreciated. Thank you for choosing Extra Space Storage!","replyTime":"2024-08-20T13:32:00","review":"John was quite helpful in getting our storage reservation made.","source":"Google","submissionTime":"2024-08-20T00:00:00","userName":"Donna F."},{"reviewId":"e976b503-589b-4b48-be12-85ed55f8da2f","range":0,"rating":5,"reply":"Thank you for your positive feedback, Edwin! We are thrilled to hear about your exceptional experience at Extra Space Storage. Your recommendation is greatly appreciated!","replyTime":"2024-08-18T08:30:00","review":"A storage experience beyond the Norm. A lovely, well kept establishment coupled with  the best customer services I've experienced in years!!\n\nHIGHLY RECOMMENDED !!!!!!!!\n\nEdwin","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Edwin G."},{"reviewId":"d78207a1-f001-44ae-bafd-007387c72862","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience with Lia and our team. Thank you for your wonderful feedback!","replyTime":"2024-08-15T10:22:00","review":"From my first written inquiry to our final checkout, Lia and her co-workers were top notch and super accommodating. We had some unique situations, and they met them with a calm presence and helped us to get everything worked out as if it was standard procedure. We will be back as our needs dictate and highly recommend!","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Nancy M."},{"reviewId":"b269055a-c746-4ea6-bb3e-70ba2b63582c","range":0,"rating":5,"reply":"Thanks for the fantastic rating, Richard. We are glad we were able to meet all of your self-storage needs.","replyTime":"2024-08-06T15:59:00","review":"Lia was extremely helpful and obviously enjoys her job. Very nice person and pleasant to work with. It is nice to be able to unload inside. The drawback is if others are already parked in there and blocking drive through. Most people worked together to accommodate others wanting to leave. Because of the tight space site it is built on, large trucks will need to be cautious entering and exiting, but it can be done. Penske 26 ft just touches their warning sign at top, but will go in. Uhaul has no issue.\nOverall was a very good experience for me. Would recommend them. Only issue would  be someone just parked for hours inside. If they are just sorting in their unit they should take others into consideration but unfortunately they feel entitled.  If anything,  a sign should be posted or tell them up front about parking.\nNonetheless,  still 5 stars from me and one of the few bright sides of my move. Thanks for the help Lia.","source":"Google","submissionTime":"2024-08-06T00:00:00","userName":"Richard A."},{"reviewId":"3738e0fe-8f6d-4578-a056-8774e52a5f5b","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Travis! John and our management team are thrilled to hear about your experience. Thank you for recommending us!","replyTime":"2024-08-03T12:54:00","review":"Great!  John was wonderful.   Great contact feom management team leading up to the move in date.  Highly recommend","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"travis h."},{"reviewId":"b2ebe447-37bd-40ca-9ab0-e9620551beb3","range":0,"rating":5,"reply":"Thank you for your review, Margie! We are thrilled to hear that you find our storage facility very clean and responsive.","replyTime":"2024-08-03T13:45:00","review":"Very clean and always quick to respond","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Margie Z."},{"reviewId":"739d09a0-6a4c-4e7f-8828-333d68163d0a","range":0,"rating":5,"reply":"We are overjoyed to hear that John and Lia provided awesome service. Thank you for sharing your experience!","replyTime":"2024-08-03T13:43:00","review":"Staff, especially John and Lia, are totally awesome. ??","source":"Google","submissionTime":"2024-08-03T00:00:00","userName":"Bob Z."},{"reviewId":"b1f48462-1e9e-4748-aa9a-c0b10fbb05b4","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Tom Yoo! We're thrilled to hear that Lia made your transfer easy despite the power outage. Thank you for recommending our location.","replyTime":"2024-08-01T08:33:00","review":"Well, a great employee at this location. Lia, she made my transfer super easy even there was a power outage at the location. I would recommend this location to other people for sure. Thanks Lia.","source":"Google","submissionTime":"2024-08-01T00:00:00","userName":"Tom Y."},{"reviewId":"a9faead2-f412-4be5-a9bd-b4049e975741","range":0,"rating":5,"reply":"Your feedback is incredibly valuable, and we sincerely appreciate you taking the time to share your experience. We are thrilled to hear about the fantastic service you received at Extra Space Storage. Our team takes pride in actively monitoring our facilities and ensuring the security of our customers' belongings. We're glad we were able to quickly address the situation with your daughter and the second locker, demonstrating our commitment to protecting your property. Thank you again for sharing your experience with us and for choosing Extra Space Storage for your storage needs!","replyTime":"2024-07-28T07:27:00","review":"Fantastic service!  They actually watch and monitor the building. My daughter was the first to come out to ESS.  She was unaware that we had rented two spots adjacent to one another, and so she didn’t put a lock on the second locker.  They contacted us immediately to put a lock on the 2nd locker when they noticed that a different client was trying to put a lock on it (purely accidental). ESS was persistent about trying to reach me.  Very thankful that they were looking out for us!","source":"Google","submissionTime":"2024-07-28T00:00:00","userName":"Kay T."},{"reviewId":"c40f0fcb-47ab-4971-b0e1-7f08143ad8ba","range":0,"rating":5,"reply":"Thank you for sharing, John! We are thrilled to hear about your great service experience with us.","replyTime":"2024-07-26T10:57:00","review":"John was super helpful and fast...great service!","source":"Google","submissionTime":"2024-07-26T00:00:00","userName":"John W."},{"reviewId":"83773636-6946-476b-9be0-d34d65f3a429","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with John at Extra Space Storage.","replyTime":"2024-07-26T14:28:00","review":"John was very help with setting up my unit. Very friendly and informative!","source":"Google","submissionTime":"2024-07-26T00:00:00","userName":"mary g."},{"reviewId":"3f1b85b2-a9a5-4b2a-8776-558ff2686afc","range":0,"rating":5,"reply":"We are honored to have provided you with a smooth check-in experience and helpful service. Thank you for your kind words, Erin McCarty!","replyTime":"2024-07-24T07:48:00","review":"Smooth check in experience and helpful service from John Macari Owen. Thanks!","source":"Google","submissionTime":"2024-07-23T00:00:00","userName":"Erin M."},{"reviewId":"d5de4fcd-824b-4dda-87bc-db49e1bcd83d","range":0,"rating":5,"reply":"Thank you for the kind words, Martin. We're glad our team was able to help! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-04-18T10:38:00","review":"LIA did a great job helping  me and others even with being short handed. Got all the information needed and some. Made things very easy and was very helpful. Highly  recommend  to come to this place to do business","source":"Google","submissionTime":"2024-07-22T00:00:00","userName":"Martin s."},{"reviewId":"8f0f3897-3ceb-4480-802d-bfb54c4a2116","range":0,"rating":5,"reply":"We are glad to hear that Lia was great to work with and very helpful. Thank you for your feedback.","replyTime":"2024-07-22T12:59:00","review":"Lia was great to work with, very patient and helpful while working through details!","source":"Google","submissionTime":"2024-07-22T00:00:00","userName":"Tara J."},{"reviewId":"71984015-045d-4049-8d1a-060ad26a4bb8","range":0,"rating":5,"reply":"Your feedback is incredibly valuable to us. We are thrilled to hear that John provided you with excellent service and that you had a great experience leasing your new unit. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-18T12:27:00","review":"John was great! He is very informative, kind and respectful. Leasing my new unit was easy and overall a great experience. I was able to tour different unit sizes before making a selection. The property is very clean and secure.","source":"Google","submissionTime":"2024-07-18T00:00:00","userName":"Sheneka O."},{"reviewId":"d6e84385-da35-42ae-b132-4b2f269677fa","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for recognizing Stacey's great service and our new facility. We strive to provide the best storage experience for our customers.","replyTime":"2024-07-16T13:09:00","review":"Stacey is great and the facility is new","source":"Google","submissionTime":"2024-07-16T00:00:00","userName":"Sean D."},{"reviewId":"fdc95173-c4a2-4e83-8c01-04a4d828e7c0","range":0,"rating":5,"reply":"We're glad to hear that you had a positive experience with Extra Space Storage, Abby. Our team works hard to provide clean and secure units, along with excellent customer service. Thank you for sharing your feedback!","replyTime":"2024-07-12T13:33:00","review":"Extra Space has been great! The units are clean and ready the same day you rent, with lock included. The facility is safe and secure and I feel safe going there alone. Stacey and Leah are kind, friendly, and competent. They quickly answer any questions. I also had the pleasure of talking with a remote agent and he was not only jovial and kind, but he resolved the pricing issue quickly.","source":"Google","submissionTime":"2024-07-12T00:00:00","userName":"Abby K."},{"reviewId":"1b9cca58-9e04-440f-80ca-f1669808054a","range":0,"rating":5,"reply":"Thank you immensely for your kind words! We are thrilled to hear that you had a great experience with our facility and access.","replyTime":"2024-07-03T09:19:00","review":"Lovely facility awesome access!","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"MIchael W."},{"reviewId":"02141912-de71-4059-b1ad-7144d01ca632","range":0,"rating":5,"reply":"We are excited to hear that you found our prices affordable, staff friendly, and facility clean. We strive to provide a positive experience for all our customers. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-11T09:42:00","review":"The prices are very affordable. The staff are very friendly and helpful and the climate control is nice. They also have plenty of moving carts which makes everything easier. Also, the facility is very clean.","source":"Google","submissionTime":"2024-07-11T00:00:00","userName":"Mercedes"},{"reviewId":"48d5f05d-e8b3-4f1b-9df3-3ccf40201638","range":0,"rating":5,"reply":"We're grateful for your positive feedback. Thank you for choosing Extra Space Storage.","replyTime":"2024-07-06T12:31:00","review":"Very relaxed and professional staff.","source":"Google","submissionTime":"2024-07-06T00:00:00","userName":"1ST D."},{"reviewId":"c90151c4-9677-448b-87dd-b63de8b8b8ec","range":0,"rating":5,"reply":"Sorry for any inconvenience you experienced in finding your storage unit. We appreciate your feedback and will work on improving the layout for easier navigation. Thank you for recognizing our awesome team and the cleanliness of our facility.","replyTime":"2024-07-02T13:27:00","review":"Love the people here just don't like how long it takes me every time to find my storage unit this place is very confusing in that sense but the women working there are completely awesome the place is very clean","source":"Google","submissionTime":"2024-07-02T00:00:00","userName":"Christina M."},{"reviewId":"b67263c2-d482-4f9e-85df-4b50fe73f9dd","range":0,"rating":5,"reply":"We're overjoyed to hear that you had a great experience with our staff and found our prices reasonable. Thank you for your wonderful feedback!","replyTime":"2024-06-04T14:10:00","review":"Easy and nice place staff was great and friendly . Reasonable . Highly recommend! And Lia Washington was awesome. She was so friendly and helpful and made it easy to get everything transfer. I would recommend her and this place to everyone","source":"Google","submissionTime":"2024-06-29T00:00:00","userName":"Trillia C."},{"reviewId":"657a7d56-7ca7-4287-aa3d-9f6ca762a763","range":0,"rating":5,"reply":"We are pleased to hear that you had a great experience with our service! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-28T15:05:00","review":"great service!","source":"Google","submissionTime":"2024-06-28T00:00:00","userName":"Tony V."},{"reviewId":"593bc3c3-7baa-462e-b976-afcc91f82076","range":0,"rating":5,"reply":"Thank you for sharing your 5-star experience with us! We're utterly delighted to hear that you found our move-in deals fantastic and our staff friendly. We strive to provide convenient and top-notch service for all our customers.","replyTime":"2024-06-26T11:37:00","review":"I'm so happy to be renting from this company! The move-in deals were fantastic and the staff were extremely friendly (even referring to me by name without me introducing myself which was very nice surprise). I was really impressed with the with the facility and the drive in loading dock made moving in very convenient. 5 start experience overall!","source":"Google","submissionTime":"2024-06-26T00:00:00","userName":"Madison G."},{"reviewId":"f0626006-71a5-4247-a2e3-6f4ce5521a08","range":0,"rating":5,"reply":"We're overjoyed to hear that you had a positive experience with us, Lizzie! Thank you for your kind words. If you have any questions or need further assistance, feel free to reach out to us at (531) 263-2365.","replyTime":"2024-06-01T12:22:00","review":"I love this place they were super helpful and the prices are amazing for the storage unit I got is only $24 a month and the first month is free and the people here were super helpful and really flexible","source":"Google","submissionTime":"2024-06-20T00:00:00","userName":"Lizzie G."},{"reviewId":"87b23e12-e5ab-486d-88f3-3a0e4456eaba","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We deeply cherish your recommendation and are thrilled to hear about your positive experience at our Dodge Street location in Omaha.","replyTime":"2024-06-19T15:18:00","review":"Very clean storage space, easy access from Dodge street in the heart of Omaha with a friendly and knowledgeable staff. Highly recommend this location!","source":"Google","submissionTime":"2024-06-19T00:00:00","userName":"Brad R."},{"reviewId":"b69bb84a-adb6-4d99-ab83-c58153562de5","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-18T17:27:00","review":"I had a great experience","source":"Google","submissionTime":"2024-06-18T00:00:00","userName":"Cristina V."},{"reviewId":"cf9ca423-2062-441a-98f9-185a37910384","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about our storage facility. We greatly appreciate your review and are glad to hear that you found our place affordable and clean.","replyTime":"2024-06-18T08:45:00","review":"Great place, affordable  and clean.","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Mary B."},{"reviewId":"509e9cdc-4def-40aa-b438-7b7f27627f12","range":0,"rating":5,"reply":"We are happy to hear that Lia was amazing to work with! Thank you for sharing your experience with us.","replyTime":"2024-06-12T10:43:00","review":"Lia was amazing to work with!","source":"Google","submissionTime":"2024-06-12T00:00:00","userName":"Kyle D."},{"reviewId":"4a98983c-11d3-4735-ada7-9a015949031f","range":0,"rating":5,"reply":"Our team is grateful for your rating, Connor! Thank you for being a loyal Extra Space Storage customer! ","replyTime":"2024-05-30T03:06:00","review":"Very easy application process. Called, viewed, and leased a storage unit same day. Was able to view multiple unit sizes in person. New facility so everything is in good order and clean.","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"Connor L."},{"reviewId":"cc89e857-c7fc-4c5d-b75e-36075d4e8848","range":0,"rating":4,"reply":"We're disappointed to hear about the confusion with the numbering system. We'll work on improving signage for easier navigation. Thank you for bringing this to our attention.","replyTime":"2024-06-07T12:13:00","review":"Got the unit fast.  The numbering system used is odd, so took us a bit to find the unit, no signs and just walking around.  Otherwise clean and efficient","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"Tracey D."},{"reviewId":"eeb8529b-51bb-42cc-b4bb-77276984d943","range":0,"rating":5,"reply":"Your positive experience is our top priority. We are glad to hear that you found our facility clean, secure, and our staff helpful. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-07T12:13:00","review":"It’s very clean and secure.\nThey have plenty of carts available to use and the staff has been nothing fantastic and helpful.\nThey have tried to make sure everything is to our satisfaction.\nThank you","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"maziar v."},{"reviewId":"264f0c4c-4701-4c54-9b60-046775e6133a","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Stacy! We genuinely admire her dedication to making the process simple and professional.","replyTime":"2024-06-06T09:42:00","review":"Stacy was amazing and so helpful, she went above and beyond to make the process simple and professional!!","source":"Google","submissionTime":"2024-06-06T00:00:00","userName":"Dawhn B."},{"reviewId":"0c05cac6-5d01-4bb1-b694-4222c368c0cb","range":0,"rating":5,"reply":"We're elated to hear that our team was able to make your experience easy and enjoyable. Thank you for your wonderful feedback!","replyTime":"2024-06-06T12:40:00","review":"Everyone was super nice and helpful and made things easy for me.","source":"Google","submissionTime":"2024-06-06T00:00:00","userName":"Matt F."},{"reviewId":"0198a5c1-4853-4dab-93d3-fd3cf91b0257","range":0,"rating":5,"reply":"We are very pleased to hear that our staff members were able to make your experience a positive one. We are committed to providing our customers with the best possible service, and we are glad that we were able to meet your expectations. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-31T12:59:00","review":"I pulled up with my team the other day to unload one of my clients, there was 15 different cars and 3 other companies trying to unload at the same time while it was poring rain… the staff members who run this facility handled all the chaos so well and I was super impressed how they handled so many people at once!","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"Jaron D."},{"reviewId":"169195cb-c1d2-40d4-ad03-be2e9f042730","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us! We're glad Lia was able to help you and provide a great deal. We appreciate your feedback!","replyTime":"2024-05-30T12:54:00","review":"Amazing place and Lia was more than helpful and got me a great deal! 10/10","source":"Google","submissionTime":"2024-05-30T00:00:00","userName":"Hemp D."},{"reviewId":"ddd542ce-66a3-43a2-918e-c44c451ca845","range":0,"rating":5,"reply":"Thank you immensely for the positive feedback, Josh! We are ecstatic to hear that you had a great experience with our clean climate controlled storage facilities. We appreciate your recommendation and look forward to serving you again in the future.","replyTime":"2024-05-29T11:03:00","review":"Excellent place!! I would highly recommend them for any storage needs especially because of their very clean climate controlled storage facilities!!","source":"Google","submissionTime":"2024-05-29T00:00:00","userName":"Josh R."},{"reviewId":"d379cdd1-a277-42c3-9f5b-c3141d5c025e","range":0,"rating":5,"reply":"We're happy to hear that you had a great online experience and that our facility met your expectations. We appreciate your feedback. Thank you for recommending us!","replyTime":"2024-05-28T08:13:00","review":"Online experience of getting storage was great. Very simple. Unit was ready the same day I signed the contract. Unit was tagged and a lock was provided.\n\nFacility is clean and feels safe. I especially like the covered parking for load/unload.\n\nNext day, I spoke to staff on duty. Just to say \"hi\". They were friendly and I really appreciated that they keep office hours.\n\nI would highly recommend this location of Extra Space Storage. I haven't had a storage unit for quite a few years and this was a very improved experience.\n\nThanks!","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"Chris G."},{"reviewId":"771fec5f-501d-463e-b64f-17f2a9bffc90","range":0,"rating":5,"reply":"Thank you for your review! We're glad we could help answer all your questions. If you have any more, feel free to reach out at (531) 263-2365.","replyTime":"2024-05-28T14:32:00","review":"Very approachable and answers all of my questions.","source":"Google","submissionTime":"2024-05-28T00:00:00","userName":"Liv D."},{"reviewId":"da9f8a2a-c453-4faf-acc4-de5c22181bcf","range":0,"rating":5,"reply":"Thank you for your kind words about Lia's service. We deeply respect your feedback and are glad we could help during a stressful time.","replyTime":"2024-05-23T15:28:00","review":"Lia was incredibly accommodating and kind as we worked to find the right storage for our belongings. We truly appreciated her service and kindness in a stressful time.","source":"Google","submissionTime":"2024-05-23T00:00:00","userName":"Maya W."},{"reviewId":"eb50cf75-2b42-4cbf-ba4b-165409f37195","range":0,"rating":5,"reply":"We are ecstatic to hear about your positive experience at our W Dodge Road facility! Thank you for sharing your feedback with us. We strive to provide excellent customer service and a secure storage environment for all our customers. We appreciate your recommendation and look forward to serving you again in the future.","replyTime":"2024-05-15T14:34:00","review":"I had a wonderful experience visiting this facility on W Dodge Road for the first time. I wasn’t sure where to go, so I went into the office and the woman working there was incredibly nice and helpful, telling me where to enter my gate code, explaining how to get my lock, and showing me where my unit was on a map.\n\nThen another super-helpful employee, Jax, assisted me when I had issues entering my code, helped me load my boxes onto a cart, and personally brought me to my unit, then demonstrated how to use the lock since I was unfamiliar with that type, and walked me out.\n\nI don’t know what I would have done without the help of these two women! They made what could have been a very stressful experience seamless and easy, and they were unfailingly polite and friendly the whole time. The actual facility was also very modern and clean and I felt secure leaving my belongings there. I highly recommend this location!","source":"Google","submissionTime":"2024-05-15T00:00:00","userName":"Stefanie M."},{"reviewId":"9d13aebc-b3ba-440d-847d-1d7f6b0636ce","range":0,"rating":5,"reply":"Thank you for the kind words, Amy. We're glad our team was informative and great at keeping our property clean! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-03-22T11:24:00","review":"Very nice and super informative while setting up my new storage unit. Very clean place also.","source":"Google","submissionTime":"2024-05-13T00:00:00","userName":"Amy C."},{"reviewId":"86593da7-0caf-4258-9c5f-bae164dc05ce","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad to hear that you had a great experience with our storage unit and staff. We appreciate your recommendation and hope to continue providing excellent service to you in the future.","replyTime":"2024-05-13T17:20:00","review":"Wonderful storage unit! The workers are absolutely sweet and show you exactly where your unit is so you won’t get lost! & this storage space is so clean and updated! 10/10 recommend!","source":"Google","submissionTime":"2024-05-13T00:00:00","userName":"Coral M."},{"reviewId":"7f3fda55-e132-4bf3-a1f0-f78484e73180","range":0,"rating":5,"reply":"Thank you for the kind words, Pierce! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-05-13T10:14:00","review":"Very clean facility and extremely helpful customer service!","source":"Google","submissionTime":"2024-05-11T00:00:00","userName":"Pierce A."},{"reviewId":"d7a40e97-d646-44a4-ad15-42d8dc4d2dcf","range":0,"rating":4,"reply":"Hi Nikki, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or contact us at 888-storage if you have any questions! \n\n","replyTime":"2024-05-13T10:01:00","review":"Facilities are very clean. I’m not worried about my property being damaged at all love the big carts. Hit a couple of snags, and they were my fault, but the girls were very Quick to solve the problem.","source":"Google","submissionTime":"2024-05-11T00:00:00","userName":"nikki k."},{"reviewId":"a0f640c3-d0f0-4b3c-bdb0-f9c6161eda05","range":0,"rating":5,"reply":"Hi Jamie! Thank you so much for the positive review. We know our customers value clean facilities and friendly staff so we do our best to provide that! If you ever need anything don't hesitate to give us a call at (531) 263-2365 or stop by the facility! ","replyTime":"2024-05-10T09:46:00","review":"Clean space, good rates and friendly staff.","source":"Google","submissionTime":"2024-05-10T00:00:00","userName":"Jamie M."},{"reviewId":"42837822-7299-4af7-a18d-6c52d4986aad","range":0,"rating":5,"reply":"Thank you for the kind words, Michael. We're glad our team has been professional and understanding to work with! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-05-09T11:33:00","review":"These  folks made my move so pleasant and relaxed. The rental agent is a true customer service professional who listened patiently.  I feel like I have a friend at extra space storage.","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"michael v."},{"reviewId":"56392867-0c29-4b8a-9c45-b30db161655e","range":0,"rating":5,"reply":"Hi Jolene, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-storage or stop by the office if you need anything!\n\n","replyTime":"2024-05-09T11:37:00","review":"Very friendly and knowledgeable.","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"Jolene H."},{"reviewId":"b70cab3a-dc1e-4c7b-8b7c-ab827696bce7","range":0,"rating":5,"reply":"Thanks for the awesome review, Joseph! We work hard to meet the expectations of our customers, and we're happy to hear John hit the mark for you! Don't hesitate to stop by the office or contact us at (531) 263-2365 if you need anything.","replyTime":"2024-05-09T12:36:00","review":"John took great care of me and explained everything in detail.","source":"Google","submissionTime":"2024-05-08T00:00:00","userName":"Joseph R."},{"reviewId":"64f9837a-3e6a-4799-a10e-91d62ad852f3","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Becki. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Give us a call at 888-STORAGE if you need any future assistance.   \n","replyTime":"2024-05-07T15:36:00","review":"Great staff very helpful showed us 2 units and answered our questions. Building is very clean too.","source":"Google","submissionTime":"2024-05-02T00:00:00","userName":"Becki A."},{"reviewId":"028be62c-e5a1-4727-9f54-d5acdca43dbf","range":0,"rating":5,"reply":"Thank you for the kind words, Lisa. We're glad Lia was professional to work with! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-04-25T15:17:00","review":"Lia Washington is amazing. Very professional and explained everything in such great detail! I have always used public storage but decided to give them a try and I am thoughroughly impressed with how alike they are. Highly recommend!! 5 stars *****","source":"Google","submissionTime":"2024-04-25T00:00:00","userName":"Lisa"},{"reviewId":"d328038a-6553-4d3d-a950-10fb7a299274","range":0,"rating":5,"reply":"Thanks for the awesome review, Kt! We work hard to meet the expectations of our customers, and we're happy to hear Lia hit the mark for you! Don't hesitate to stop by the office or contact us at (531) 263-2365 if you need anything.","replyTime":"2024-04-24T13:44:00","review":"We came in for our first time today and Lia Washington helped us get all set up. Very good customer service! 10/10 will recommend.","source":"Google","submissionTime":"2024-04-24T00:00:00","userName":"KT J."},{"reviewId":"338526b4-e435-4ff6-a6cd-87f4ad0a1bef","range":0,"rating":5,"reply":"Hi Mike! Thank you so much for the positive review. It's wonderful to know our team was informative and great at keeping up with the property. If you ever need anything don't hesitate to give us a call at (531) 263-2365 or stop by the facility! ","replyTime":"2024-04-24T13:48:00","review":"Very clean facilities. The ladies there were extremely informative and answered any of the questions I had. The only thing to note if anyone is looking into storage with this company , with their month to month, the prices on your unit can fluctuate. That being said, if you like your current price, you can pay ahead up to 24 months to lock it in.","source":"Google","submissionTime":"2024-04-24T00:00:00","userName":"Mike b."},{"reviewId":"2d031afd-4ab3-4dca-be79-3257d5fbccd1","range":0,"rating":5,"reply":"Thank you for the kind words, Brent. We're glad our manager was able to help! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\r\n","replyTime":"2024-04-24T14:26:00","review":"Lia and Jax were a pleasure to work with. They both were very helpful when it came to the move in process.","source":"Google","submissionTime":"2024-04-24T00:00:00","userName":"Brent L."},{"reviewId":"0f55a222-127a-47d5-b973-5b9a09799974","range":0,"rating":5,"reply":"Thank you, Gerald! It's wonderful to hear you had a positive experience with John and want you to know that we are here to assist you with any further storage needs! Give us a call at (531) 263-2365 if anything comes up!","replyTime":"2024-04-24T10:16:00","review":"The process was super easy.  I believe I spoke with John.  He was very helpful and took the time to make sure all my questions were answered and needs were addressed.  I look forward to getting everything moved in and am confident that the experience will continue to be one of excellent customer service.","source":"Google","submissionTime":"2024-04-23T00:00:00","userName":"Gerald K."},{"reviewId":"2bf9563c-ce44-455d-8251-1eb30bcc55c2","range":0,"rating":5,"reply":"Thank you for the kind words, Susan. We're glad Lia was able to help! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-04-20T15:01:00","review":"Lia was AMAZING!!! She was so helpful. Made an anxiety ridden chore into a pleasant experience. Honestly.","source":"Google","submissionTime":"2024-04-19T00:00:00","userName":"Susan"},{"reviewId":"7c6a5c8f-06df-4683-98ef-f1bc5aba740d","range":0,"rating":5,"reply":"Thanks for renting with us at Extra Space Storage, Jayme! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being an Extra Space Storage customer. ","replyTime":"2024-04-16T17:32:00","review":"The facility is very nice and clean. I love that my things will be safely stored in a climate controlled environment. Lia was so helpful and pleasant to work with. Highly recommend Extra Space Storage!","source":"Google","submissionTime":"2024-04-13T00:00:00","userName":"Jayme T."},{"reviewId":"6bfa4cca-2c18-473e-80cf-458e6596c0e5","range":0,"rating":5,"reply":"Thank you for your kind words, Dee. Security is our top priority and we appreciate that you have trusted us with your belongings! Call us at 888-storage if you have any questions or need assistance with your rental.","replyTime":"2024-04-14T15:51:00","review":"This a nice indoor storage area. The associates very helpful and friendly. Safe and secure","source":"Google","submissionTime":"2024-04-12T00:00:00","userName":"Dee N."},{"reviewId":"7c6bb926-8939-47bf-8906-5ee09e248e42","range":0,"rating":5,"reply":"Thank you for the review, Natalie! We pride ourselves on having a friendly, accommodating staff. We're happy we were able to provide a smooth rental experience. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental!","replyTime":"2024-04-14T13:48:00","review":"The employee was most pleasant, got a great deal on the unit, and the actual rental process was very quick. Handed her my DL, 5 clicks of a mouse to inital n sign the electronic paperwork and I had my unit in all of 10 mins. I'll be recommending extra storage to anyone that mentions needing a storage unit. Thanks extra storage space for a pleasant rental experience.","source":"Google","submissionTime":"2024-04-12T00:00:00","userName":"Natalie H."},{"reviewId":"3d835813-860c-4539-81ba-b95044361e09","range":0,"rating":5,"reply":"Hi Kelsey, thanks so much for your review! We are thrilled to hear your experience with Lia was positive and are always here to help with your storage needs! Give us a call at (531) 263-2365 or stop by the office if you need anything!\n","replyTime":"2024-04-08T08:19:00","review":"Lia was super positive and helpful! She answered all questions and even gave us a tour of what the size of the space looked like. She went above and beyond to give us the best possible rates and storage space.","source":"Google","submissionTime":"2024-04-07T00:00:00","userName":"Kelsey L."},{"reviewId":"72126b2e-4880-425e-b760-080945faf468","range":0,"rating":5,"reply":"Thank you, Lori. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. ","replyTime":"2024-04-07T11:12:00","review":"Very helpful and thorough and nice","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Lori Y."},{"reviewId":"ce085f89-0b8b-4af9-be59-1a31255b6d74","range":0,"rating":5,"reply":"Cecelia, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don’t hesitate to call us at 888-storage if you need anything. \n\n ","replyTime":"2024-03-25T07:22:00","review":"A quick and easy setup. Lia was very detailed and no questions were left unanswered. I love that I can pull my vehicle into the building and not deal with the elements.","source":"Google","submissionTime":"2024-03-25T00:00:00","userName":"Cecelia"},{"reviewId":"d4eb05e4-0f22-4ac4-a93c-44a775ea26c7","range":0,"rating":5,"reply":"Hi Michele, your recommendation to friends and family is the best compliment that we can receive! Thank you for being a loyal Extra Space Storage customer. We want you to know that we are here to assist you with anything else that comes up at 888-storage! \n ","replyTime":"2024-03-24T10:24:00","review":"Flawless process at Extra Space. These ladies took excellent care of me every step if the way. I would highly recommend!","source":"Google","submissionTime":"2024-03-23T00:00:00","userName":"Michele S."},{"reviewId":"bb6b5503-d328-4876-a265-c7817c16c64d","range":0,"rating":5,"reply":"Thank you for the excellent rating, Olivia! We're happy we were able to provide a smooth rental experience. As always, give us a call at 888-storage if you need anything. \n","replyTime":"2024-03-22T12:36:00","review":"The process was very smooth and comfortable. The staff very very warm and accommodating","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Olivia R."},{"reviewId":"5cf91afb-3720-4833-810b-9f1f0e1d48ab","range":0,"rating":5,"reply":"We think our team is great too! Thanks for the positive review, Eric. Feel free to reach out any time at 888-storage.  ","replyTime":"2024-03-20T16:24:00","review":"The staff at this Location are amazing always there to help when you need it","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Eric S."},{"reviewId":"e5ab0afb-5748-4529-a7a3-c5c3a077edd2","range":0,"rating":5,"reply":"Hello, Alicia. Thank you for the review. We're so glad Lea could meet your storage needs. Please stop by the office if you need anything!","replyTime":"2024-03-17T16:26:00","review":"Lea was awesome!!","source":"Google","submissionTime":"2024-03-17T00:00:00","userName":"Alicia L."},{"reviewId":"45c53687-1289-482a-b4af-d5d934aeb477","range":0,"rating":5,"reply":"Thank you for the kind words, Alyssa. We're glad Lia was great to work with and that you were met with a clean facility! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-03-12T12:04:00","review":"Lia was such a gracious host showing me all the ins and outs of the very clean and new facility. She got me set up with the right size space at a great price. I’m very happy to recommend the facility.","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Alyssa R."},{"reviewId":"ec74274d-c17f-4fef-bf0b-51793eab6750","range":0,"rating":5,"reply":"Thank you for your review, Evan! Providing renters with clean and convenient facilities is our top priority. We're glad we were able to meet your storage needs. Give us a call at 888-storage or stop by the office if you need anything!\n","replyTime":"2024-03-12T12:42:00","review":"Nice staff. The location is very convenient, clean, and drive up access is great.","source":"Google","submissionTime":"2024-03-11T00:00:00","userName":"Evan F."},{"reviewId":"0ae49216-e13b-4555-a8c6-59560cd24538","range":0,"rating":5,"reply":"Hi Kimberly, Thank you for taking the time to leave your review! We pride ourselves on having a helpful, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lia. Feel free to swing by your local office or by calling us at 888-storage for any further assistance!\n\n","replyTime":"2024-03-08T09:30:00","review":"Lia was amazing! She was very helpful and knowledgeable. The whole process was super fast and we were in and out. Will definitely recommend to friends and family!","source":"Google","submissionTime":"2024-03-08T00:00:00","userName":"Kimberly H."},{"reviewId":"f9e57977-acfa-4df0-ad65-02e01e919367","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage, Bob! Thank you for taking the time to share your feedback. We are glad that our facility and staff exceeded your expectations. If you have any further questions or need assistance, feel free to reach out to us at (531) 263-2365.","replyTime":"2024-03-07T13:50:00","review":"A super-nice storage facility with lots of sizes  to choose from. Rates are great as they are trying to fill this brand new facility up.  If you pay for two years up front you can lock your rate in for that time, and any months you end up not using are refundable.  Very clean and everything is well organized.  Carts are available for easy moving to and from your storage space.  The staff, particularly Stacey, was extremely helpful, took me on a tour, helped me get the cylinder lock for the unit set up and showed me how to enter the access code to get in the building. Top-notch service and facility!!!","source":"Google","submissionTime":"2024-03-07T00:00:00","userName":"Bob J."},{"reviewId":"8cf9a25f-3a03-4dc2-96c7-c7bf4a22555a","range":0,"rating":5,"reply":"Hi Jay, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (531) 263-2365 or stop by the office if you need anything!\n","replyTime":"2024-03-07T17:06:00","review":"Great experience so far. Easy to sign up and staff is friendly and helpful. Space is very clean and exactly what I need at a great price!","source":"Google","submissionTime":"2024-03-07T00:00:00","userName":"Jay E."},{"reviewId":"dccb1b22-769d-4c18-86bb-73afeaa5ab50","range":0,"rating":5,"reply":"Hi Tatiyanna, thank you for your review. We're glad Lia Washington did an amazing job helping you with leasing a unit, provided a very warm and welcoming environment for you, and was very sweet. Please call us at 888-storage if you need further assistance with your storage needs. ","replyTime":"2024-03-07T10:15:00","review":"Lia Washington did an amazing job helping me with leasing a unit today!! She provided a very warm and welcoming environment for me, was very sweet and had an answer to what ever question I had. Love building it is aesthetically pleasing just an overall wonderful experience!!","source":"Google","submissionTime":"2024-03-06T00:00:00","userName":"Tatiyanna B."},{"reviewId":"40612fc2-2e6b-4b54-a62d-c72887135208","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Matthew! We're so happy to hear Lia was able to make your rental process painless! Give us a call at (531) 263-2365 if you need any future assistance.","replyTime":"2024-03-05T17:08:00","review":"Lia made the entire process in picking a unit simply painless. The facility is spotless, clean, well lit and secure. Access in and out is easy and the facilities proximity to the interstate and ability for shipment acceptance made this a no-brainer choice within minutes of walking in. Month by month pricing is great for no long term commitments but you can pay 2yr in advance if you wish and if you want to depart early they will refund all pre-paid \"rent\". If you are looking for a storage space, this is the one.","source":"Google","submissionTime":"2024-03-05T00:00:00","userName":"Matthew F."},{"reviewId":"2e8328bd-1228-48dd-8244-754696a1d7be","range":0,"rating":5,"reply":"It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (531) 263-2365 if anything comes up!","replyTime":"2024-02-25T09:15:00","review":"I recently rented a storage space and had a great experience. The store manager, Lia, was fantastic. She was very helpful and informative throughout the whole process, walking me through everything and answering all of my questions and concerns. I would definitely recommend this storage facility to anyone looking for a great location and excellent customer service. Thanks again to Lia for making my experience so positive!","source":"Google","submissionTime":"2024-02-23T00:00:00","userName":"Banu M."},{"reviewId":"cca56f2d-2c62-416b-86eb-aa690a7e4822","range":0,"rating":5,"reply":"Sheri, we are so happy to hear that we could accommodate you and provide a smooth rental experience. We're committed to providing excellent service and we're glad our team was able to help with your storage needs! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.  \n\n","replyTime":"2024-02-22T07:52:00","review":"Renting this storage unit was so easy! Reserving and paying for the unit over the phone only took a few minutes. The guy was really friendly. When I got to the building I was very impressed by the facility. Granted it's new but it's clean and  ready for business! Lia even took the time to send me maps of the building with thourogh directions on where I could find my unit. When I got there she even showed me a couple other size comparisons. I am a visual person and needed to see what was most functional for the access to my stuff. She is so helpful, and always smiling. Lia was very straight forward and didn't try to upsell me on size. She heard my concerns and I even walked away changing units at a price that makes me feel as if I am stealing the space!!! If you are looking for storage in the area (which is a great location) I hands down recommend their facility! Who doesn't want climate controlled storage?! Sure beats unloading/loading in the unpredictable Nebraska elements.","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"Sheri"},{"reviewId":"373e6879-db3f-4184-89cc-3b9128853bba","range":0,"rating":5,"reply":"Thank you for the kind words, Amber. We're glad Stacey was able to help! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-02-22T09:23:00","review":"Stacey helped me in Friendly and fast manner , she gave me the best deals and took a big burden off my shoulders !!!","source":"Google","submissionTime":"2024-02-22T00:00:00","userName":"Amber J."},{"reviewId":"0935817f-7785-4259-94d3-5d73b216bfad","range":0,"rating":5,"reply":"We think Lia is great too! Thanks for the positive review, B. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-02-19T12:23:00","review":"Lia (Manager) was awesome and provided excellent customer service throughout our unload.  Highly recommend.","source":"Google","submissionTime":"2024-02-19T00:00:00","userName":"B B."},{"reviewId":"3a07bb4d-557e-467b-bad4-1cf3c82f4a79","range":0,"rating":5,"reply":"Thank you for the kind words, Joshua. We're happy to hear Stacie was helpful and knowledgeable to work with! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-02-15T14:45:00","review":"I recently got a storage from the dodge street location and the lady who helped Stacie was amazing very helpful good knowledgeable and very helpful the whole time she was smiling laughing and made my experience very wonderful!!!!   That how customer service should be keep it up Stacie i know Extra Space Storage will keep customers comin back because of how u interact with them GREAT JOB!!!!!!!????????????","source":"Google","submissionTime":"2024-02-15T00:00:00","userName":"Joshua A."},{"reviewId":"6fd77661-2884-44e2-a980-6130a491d0f2","range":0,"rating":5,"reply":"Thank you for taking the time to leave your feedback, Dajon! We're so happy to hear Stacey was able to make your rental process hassle-free! Give us a call at (531) 263-2365 if you need any future assistance.","replyTime":"2024-02-15T14:44:00","review":"Highly recommend! Stacey made the process feel like a breath of fresh air! Her friendly and helpful service, on top of a super clean and top shape facility, couldn't of made the entire experience any better!","source":"Google","submissionTime":"2024-02-15T00:00:00","userName":"DaJon S."},{"reviewId":"b7fffc1a-4b30-4036-8646-ca39c8115950","range":0,"rating":5,"reply":"Thanks for the awesome review, Gina! It's great to know Lea was kind and great at keeping our property clean and well-kept. Don't hesitate to stop by the office or contact us at (531) 263-2365 if you need anything.","replyTime":"2024-02-15T10:17:00","review":"I highly recommend! Lea the on-site manager is very kind and took the time to help me find a unit the met my needs both in terms of space and pricing. The facilities are very clean, and well maintained and the drive in feature makes it extra nice with Omaha's unpredictable weather.","source":"Google","submissionTime":"2024-02-14T00:00:00","userName":"Gina"},{"reviewId":"de836c88-07c1-4fd0-a8e4-3c054cdb318b","range":0,"rating":5,"reply":"Sara, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you have any questions, let us know at 888-storage.","replyTime":"2024-02-12T09:57:00","review":"Wonderful facility, great price and Lia was more than willing to answer all my questions.","source":"Google","submissionTime":"2024-02-12T00:00:00","userName":"Sara H."},{"reviewId":"a1e67337-105b-4c53-8857-67a4e70a890a","range":0,"rating":5,"reply":"Thank you for the kind words, B. It's great that Lia was knowledgeable, friendly, and great to work with! Thank you for trusting us with your valued items. Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-02-06T10:48:00","review":"Very friendly staff, Lia was great to work with, very knowledgeable and found exactly what I needed for the things I had to store away. Like hidden location, and seems very secure!","source":"Google","submissionTime":"2024-02-05T00:00:00","userName":"B"},{"reviewId":"f7f7d4b5-d53e-463e-878e-f8081915453c","range":0,"rating":5,"reply":"Hi Daevion, thank you for your review. We're glad our team was very helpful and kind. Feel free to reach out any time at 888-storage.  ","replyTime":"2024-01-31T16:02:00","review":"Very helpful and kind","source":"Google","submissionTime":"2024-01-31T00:00:00","userName":"Daevion H."},{"reviewId":"c69be33f-bda6-4cc5-8341-91421e8a1cd4","range":0,"rating":5,"reply":"Thank you for the excellent rating, Haynz! We're happy we were able to provide a smooth rental experience. Please call us at 888-storage if you need anything.","replyTime":"2024-01-28T16:25:00","review":"The manager was super nice and sweet ! She made sure we were comfortable and had a smooth move in process to our storage.","source":"Google","submissionTime":"2024-01-28T00:00:00","userName":"Haynz T."},{"reviewId":"4a6635d8-decc-4adc-8906-086a6cb2bd5d","range":0,"rating":5,"reply":"Hi Drake, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! It's great that Stacey was friendly and helpful. Feel free to swing by your local office for any further assistance!\n\n","replyTime":"2024-01-26T09:39:00","review":"The facility is very clean, looks quite new even. Staff was friendly and helpful, Stacey answered all of my questions. Highly recommend!","source":"Google","submissionTime":"2024-01-26T00:00:00","userName":"Drake P."},{"reviewId":"5d0dd2b8-5735-4e07-b1f8-f6b8444bce16","range":0,"rating":5,"reply":"Thank you for the kind words, Jake. We're glad Jax was friendly and super helpful! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-01-19T14:26:00","review":"Jax was very friendly and super helpful! Highly recommend!","source":"Google","submissionTime":"2024-01-19T00:00:00","userName":"Jake B."},{"reviewId":"d22b5ddf-5fb8-47b4-a7ea-bedbdd29e932","range":0,"rating":5,"reply":"Thank you for the kind words, Tiffani. We're glad Jax was helpful with your rental process and that you were met with a clean and well-lit facility! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-01-18T07:44:00","review":"Jax was extremely helping when I contacted them regarding the units they had available and the pricing. She was thorough in explaining how much it would cost upfront, monthly, and the insurance on the unit. We were able to find one that worked for me! The facility seems clean and well lit as well.","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"Tiffani B."},{"reviewId":"7bbc6d28-8036-4f82-9fe2-6c7629b2f5da","range":0,"rating":5,"reply":"Thank you for the kind words, Michael. We're glad Stacey was helpful and great at keeping our property clean. Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-01-20T08:40:00","review":"place was nice and clean, and stacey was very helpful. great experience overall","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"michael d."},{"reviewId":"869f01c9-6a16-48e7-9c36-fd311c5f1acd","range":0,"rating":5,"reply":"Thank you for the kind words, Jack. We're glad you feel good about storing with us! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-01-20T08:41:00","review":"Very nice inside AND outside. Looks new and up to date! Staff is super friendly as well. WOULD DEFINITELY RECOMMEND","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"Jack G."},{"reviewId":"870f8ef8-8703-4cc3-a459-7ae78280f55e","range":0,"rating":5,"reply":"Thank you for your positive review, Doki! We're glad to hear that Jax was able to assist you and that you found our facility clean and secure. If you have any further questions or concerns, please don't hesitate to reach out to us at (531) 263-2365. ","replyTime":"2024-01-20T08:52:00","review":"I can't say enough how helpful Jax was at this facility. She was able to answer all my questions and concerns and I was pleased to see how clean and secure the facility was. I look forward to storing items here in the future. I can't recommend it enough! Thanks again to Jax and all the friendly staff there.","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"Doki W."},{"reviewId":"f84c7451-5c55-4095-b8c4-6e1bb584dde6","range":0,"rating":5,"reply":"Thank you for the kind words, Nathan. We're glad our team was friendly and that you found our property convenient! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-01-20T08:52:00","review":"Super convenient and friendly staff!","source":"Google","submissionTime":"2024-01-18T00:00:00","userName":"nathan k."},{"reviewId":"331402d6-7bc5-465d-87d1-3e4e64c9ec8a","range":0,"rating":5,"reply":"Thank you for the kind words, Dan. It's great to know our team was helpful, professional, and great at keeping our property clean! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2024-01-17T14:57:00","review":"The staff was very helpful and professional.  The place is climate controlled and super clean. This has to be the beat storage place in the Omaha area.","source":"Google","submissionTime":"2024-01-17T00:00:00","userName":"Dan N."},{"reviewId":"866f2ee1-f854-4863-b7c8-88844b23e039","range":0,"rating":5,"reply":"Hi Jason, Thank you for taking the time to leave your feedback! We pride ourselves on having a pleasant, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Lia! As always, give us a call at 888-storage if you need anything. \n\n","replyTime":"2023-12-23T12:16:00","review":"Lia in Omaha is amazing to work with and is a great forward facing representative for Extra Space. It is a pleasure to interact and communicate with Lia. She is very knowledgeable and listens to what you need. Great experience with Lia at this new location…Jason M","source":"Google","submissionTime":"2023-12-22T00:00:00","userName":"Jason J."},{"reviewId":"a7fe325e-d99a-4b6e-b522-ac6b19d866c7","range":0,"rating":5,"reply":"Hi Ranae, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2023-12-16T07:48:00","review":"Very knowledgeable and helpful. Followed up and helped me through out the process.","source":"Google","submissionTime":"2023-12-15T00:00:00","userName":"Ranae T."},{"reviewId":"b7c9b094-02f7-438a-ba4a-e865d96aa0e5","range":0,"rating":5,"reply":"Thank you for the kind words, Wayne. We're thrilled to know how kind Lia has been to work with! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2023-12-14T08:27:00","review":"Lia was extremely nice and the brand new facility is amazing","source":"Google","submissionTime":"2023-12-13T00:00:00","userName":"wayne t."},{"reviewId":"ce6047da-5ffe-444d-9858-a2ffe18f4ef9","range":0,"rating":5,"reply":"Thank you for the kind words, Tom. We're glad our team was able to help! Our team is here to serve you, so give us a call at (531) 263-2365 if you need any future assistance.\n","replyTime":"2023-12-12T10:41:00","review":"Great staff. Great new location. Everyone is very helpful","source":"Google","submissionTime":"2023-12-11T00:00:00","userName":"Tom H."},{"reviewId":"e795ef48-55b5-461a-ba16-118ad6166dfb","range":0,"rating":5,"reply":"At Extra Space Storage, we do our best to provide high quality, yet affordable spaces for our customers to store their belongings. We're so happy to hear you feel good about your rental and appreciate your business!  Thanks for your kind words, Bryan. We're always here to help at 888-storage if you have any questions or need assistance with your rental. ","replyTime":"2023-12-07T17:56:00","review":"Lia was incredibly helpful and knowledgeable, the facility is super clean and spacious, and the price is fantastic. Easily recommend.","source":"Google","submissionTime":"2023-12-07T00:00:00","userName":"Bryan"},{"reviewId":"1be4c1c2-1f7a-4669-8d63-b85b22fd55a6","range":0,"rating":5,"reply":"Hi Angelo, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else during your rental! ","replyTime":"2023-12-07T17:54:00","review":"Great experience with this storage company! Very clean and you can’t even beat the great deals they have going on right now!","source":"Google","submissionTime":"2023-12-06T00:00:00","userName":"Angelo D."},{"reviewId":"531024b4-8c73-4c12-b10a-247a027166c3","range":0,"rating":5,"reply":"Thank you for your feedback, JJ. We appreciate your suggestion and will take it into consideration for future improvements. We're glad that Lia was able to assist you and make your initial visit a positive experience. If you have any further questions or concerns, please don't hesitate to reach out to us at (531) 263-2365.","replyTime":"2023-12-07T17:51:00","review":"12-06-23.  My one suggestion for new clients would be to include in the text notification of their unit number what floor their unit is on and what part of that floor: northwest, southeast, etc.   A map to it, in relation to the elevators, would even be better.\n\nYes, you can assume I got lost. However, after phoning her, Lia, the agent on duty, came to my immediate assistance and very pleasantly made sure my initial visit was easy and nice.\n\nJJS","source":"Google","submissionTime":"2023-12-06T00:00:00","userName":"JJ S."},{"reviewId":"b1960269-deca-4306-91d0-fed60821753d","range":0,"rating":5,"reply":"Hello, Johnny. Thanks for the positive feedback. We're so happy we have customers like you. Please call (531) 263-2365 if you have any questions. ","replyTime":"2023-12-07T17:49:00","review":"Delivered to this location and Lia was great!","source":"Google","submissionTime":"2023-12-06T00:00:00","userName":"johnny s."},{"reviewId":"aca0c55f-a99a-452e-a659-e5bacea94d49","range":0,"rating":5,"reply":"We appreciate the review, Rick! We're so thrilled you have had a positive experience with Extra Space Storage. Please don't hesitate to reach out if you need anything. ","replyTime":"2023-12-07T17:49:00","review":"Leah was very helpful and answered all our questions.","source":"Google","submissionTime":"2023-12-04T00:00:00","userName":"Rick 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