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Her customer service is superior... ??","source":"Google","submissionTime":"2026-11-02T00:00:00","userName":"Tonisha B."},{"reviewId":"fa6b2f12-77f0-4347-a7b4-04629a96a9da","range":0,"rating":5,"reply":"Thank you, Lauren, for sharing your experience with Extra Space Storage! We're glad to hear our units met your needs, and we will share your kind words with Shonda and the rest of our team.","replyTime":"2026-10-21T12:05:00","review":"Really awesome place! Shonda is the best, the units are perfect, i love it !","source":"Google","submissionTime":"2026-10-21T00:00:00","userName":"Lauren W."},{"reviewId":"79e6e17e-cc2f-45c2-b355-0c6a1f924fa2","range":0,"rating":5,"reply":"Vashonda, thank you for sharing your experience with Extra Space Storage. We are glad to hear our team made a positive impression and that the property looks great.","replyTime":"2026-10-15T07:43:00","review":"Staff is amazing. Property looks great","source":"Google","submissionTime":"2026-10-15T00:00:00","userName":"Vashonda D."},{"reviewId":"dca146d4-d6a9-4b87-a7f8-ebb578800346","range":0,"rating":5,"reply":"Thank you, Dena, for sharing your experience and for recommending Extra Space Storage! We're glad to hear you enjoyed our customer service, accommodations, and pricing.","replyTime":"2026-10-13T13:42:00","review":"Great customer service! Reasonable prices and great accommodations. Highly recommend!","source":"Google","submissionTime":"2026-10-13T00:00:00","userName":"Dena S."},{"reviewId":"ebecbbe1-9873-45f5-8f5b-a57d87f2d3b6","range":0,"rating":5,"reply":"Shemika, thank you for sharing your experience with Extra Space Storage. We appreciate your feedback and will be sure to share your kind words with Shonda and the rest of our team.","replyTime":"2026-10-06T07:28:00","review":"Over the phone & in person she is a sweetheart that gets the job done we need more people like you.Thank you & I appreciate everything Shonda .","source":"Google","submissionTime":"2026-10-05T00:00:00","userName":"Shemika H."},{"reviewId":"f508481d-dd92-4680-b632-3a7d3b0225db","range":0,"rating":5,"reply":"We’re happy to hear Shonda was so helpful and that the property looks amazing, Dwight!","replyTime":"2026-10-03T09:52:00","review":"Shonda is so helpful and property looks amazing","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Dwight P."},{"reviewId":"4c1d2666-fcff-4100-876f-00b6695418e1","range":0,"rating":5,"reply":"Thank you for sharing your positive experience, Emanuel. We greatly appreciate your recognition of Shonda’s excellent customer service.","replyTime":"2026-10-03T09:59:00","review":"Great customer service from Ms.Shonda.","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Emanuel V."},{"reviewId":"59f9da22-06b9-4487-a3ca-cba01db13296","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Jessica! We're glad to hear that Shonda was able to answer your questions and make finding the right unit size smooth and seamless. ","replyTime":"2026-09-28T13:25:00","review":"Shonda was wonderful to work with! I booked a unit online myself then quickly realized I needed something bigger. She helped make the process smooth and answered any questions that I had!","source":"Google","submissionTime":"2026-09-28T00:00:00","userName":"Jessica W."},{"reviewId":"3117c752-9174-4ec9-8337-01c443a3b906","range":0,"rating":5,"reply":"Thank you, Leroy, for sharing your experience. We are glad to hear that you received great customer service, and we will share your kind words with Ms. Shonda and the team. We appreciate your support of Extra Space Storage!","replyTime":"2026-09-22T12:07:00","review":"Ms Shonda need a raise she us awesome has good customer service  skill needs a promotion","source":"Google","submissionTime":"2026-09-22T00:00:00","userName":"leroy P."},{"reviewId":"0cecaa8f-67fb-48a0-9a66-c3368fc1a41a","range":0,"rating":5,"reply":"Kayden, thank you for sharing your experience and recommending Extra Space Storage! We are glad to hear that you are pleased with our clean facility, and we will be sure to share your kind words with Ms. Shonda and the rest of our team.","replyTime":"2026-09-18T10:38:00","review":"Love this storage space, so clean and dry. And Ms Shonda in the office is amazing 10 out of 10 recommend.","source":"Google","submissionTime":"2026-09-18T00:00:00","userName":"Kayden B."},{"reviewId":"27f24dc7-0839-46ab-8a99-43bcd308082e","range":0,"rating":5,"reply":"Jasmine, thank you for sharing your experience with Extra Space Storage. We are glad to hear that you have consistently had positive experiences with us, and we will be sure to share your kind words with Shonda and the team.","replyTime":"2026-09-17T09:55:00","review":"Shonda is very helpful! I’ve been dealing with them for a while and never had a bad experience.","source":"Google","submissionTime":"2026-09-17T00:00:00","userName":"Jasmine"},{"reviewId":"f9226c70-95cb-4de0-8f72-09e3dcf5b780","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're glad to hear that Anna Murray provided amazing service at Extra Space Storage, making your rental process fast and easy. We appreciate you highlighting her knowledge, proactivity, and politeness, as well as noting the cleanliness and security of our facility. We will certainly share your kind words with Anna and the team. We're grateful for your feedback, Alexis!","replyTime":"2026-09-12T13:05:00","review":"Anna Murray provided amazing service! She made the rental process fast and easy. She is very knowledgeable and proactive, and she answered all my questions. She keeps the facility clean and secure and is always polite at the front desk.","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Alexis J."},{"reviewId":"01a963b0-2f83-4b82-9ae0-b60a3af8a6e5","range":0,"rating":5,"reply":"We're so glad to hear that Anna provided you with such excellent service, ensuring your payment was handled smoothly. Thank you for sharing your positive experience. We'll be sure to pass your kind words along to Anna and the team at Extra Space Storage.","replyTime":"2026-09-12T14:54:00","review":"Anna was awesome. She was very patient and made sure that my payment was taken care of with no issues! She rocks!!!","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Ladii H."},{"reviewId":"61925359-3248-4e49-bf3f-f81150c485db","range":0,"rating":5,"reply":"Thank you for your 5-star review, Tamara! We're so glad to hear that Anna provided you with amazing service. ","replyTime":"2026-09-05T13:05:00","review":"Anna is amazing!","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Tamara E."},{"reviewId":"1c11dcb0-01db-40e2-be4f-ffa9685edb36","range":0,"rating":5,"reply":"Thank you for your review, Danielle! We are delighted to hear that Ms. Shonda provided excellent service.","replyTime":"2026-08-19T12:11:00","review":"Ms. Shonda was very helpful with my child and I needs for a unit .. if you need a unit go see her. She’s the BEST??","source":"Google","submissionTime":"2026-08-19T00:00:00","userName":"Danielle C."},{"reviewId":"8ed3728d-fd68-4a5d-80ab-4b47e0fa66ea","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're glad Ms. Shonda made your experience smooth and welcoming.","replyTime":"2026-08-15T11:53:00","review":"Ms Shonda was very helpful with helping me get a unit and very sweet","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"jordynwiththe.y"},{"reviewId":"bd53dd03-65fc-479b-96ef-c2c38b181614","range":0,"rating":5,"reply":"Thank you, Marlon! We're glad Ms. Shonda provided sweet, helpful service. We'll share your kind words with her.","replyTime":"2026-08-15T10:30:00","review":"great service.. ms shonda was very sweet and helpful","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Marlon K."},{"reviewId":"6243de03-89cb-456d-91d0-7098acbbbf09","range":0,"rating":5,"reply":"We sincerely value your kind words about Anna, Emily. We'll make sure she knows her efforts are recognized and appreciated!","replyTime":"2026-08-12T10:57:00","review":"Anna is extremely sweet and 100% deserves a raise!","source":"Google","submissionTime":"2026-08-12T00:00:00","userName":"Emily S."},{"reviewId":"9facb32f-1c6a-4a72-bb94-6a55023bf036","range":0,"rating":5,"reply":"We sincerely value your kind words, Bethany. Great facility and staff are what we strive for every day!","replyTime":"2026-08-03T10:57:00","review":"Great facility and an even better staff!","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Bethany A."},{"reviewId":"591b748d-5eca-406c-a7f3-3309d60dcfdc","range":0,"rating":5,"reply":"LaSerica, we greatly appreciate your kind words! Shonda will be thrilled to hear she made the process easy for you.","replyTime":"2026-08-01T13:40:00","review":"Friendly and made this process easy!! The manager Shonda was very sweet!!!","source":"Google","submissionTime":"2026-08-01T00:00:00","userName":"LaSerica C."},{"reviewId":"ab7eb6cf-a3ad-4256-96a3-9a1aa6bbae5d","range":0,"rating":5,"reply":"We are ecstatic to hear you experienced the best service ever, Morgan! That means a lot to us at Extra Space Storage.","replyTime":"2026-07-17T07:49:00","review":"best service ever!","source":"Google","submissionTime":"2026-07-16T00:00:00","userName":"Morgan D."},{"reviewId":"8040696f-0344-4649-8bb0-12cf27ba2668","range":0,"rating":5,"reply":"Thanks, Kadijah, for sharing! We're glad Shonda was able to help resolve your issue.","replyTime":"2026-07-08T13:04:00","review":"shonda helped me out when i ended up having a issue, love her !","source":"Google","submissionTime":"2026-07-08T00:00:00","userName":"kadijah r."},{"reviewId":"30f04694-5bc7-476b-8567-b4406b5098dd","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated, Sherrell. We're glad Shonda was able to assist you effectively during your first storage unit rental experience. Thank you for sharing your experience with us.","replyTime":"2026-07-09T07:26:00","review":"This was my first time renting a storage unit. I must say my experience was great. Shonda walked me through the process, she helped me figure out what size unit I needed. She explained pricing and made sure I got the best promotion that was running at that particular\ntime. She was very patience, helpful and very knowledgeable.","source":"Google","submissionTime":"2026-07-08T00:00:00","userName":"Sherrell L."},{"reviewId":"b2819f5a-373d-4dbf-ba38-5a5158381ffa","range":0,"rating":1,"reply":"We are disappointed to hear this. Please call us at (601) 385-3484 so we can resolve your refund and unit concerns promptly.","replyTime":"2026-07-08T07:39:00","review":"I paid for 10 / 5 unit when I got there I had 2 different 4 / 4 units and then they wanna get an attitude when I tell them I don't want it and want a refund and then wanna give me hail about getting my refund very rude and un professionals","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"O'Malley O."},{"reviewId":"ffde93f2-2df8-41c9-824d-8b8a2df504a0","range":0,"rating":5,"reply":"We genuinely admire your kind words about our staff at Extra Space Storage. Thank you, Laura, for sharing your experience with us!","replyTime":"2026-07-03T12:39:00","review":"I don’t know who’s the sweet lady that’s on the desk in there be she’s the sweetest person I have met! She was patient with me and helped me out on what I need to get the right unit for my items.","source":"Google","submissionTime":"2026-07-03T00:00:00","userName":"Laura B."},{"reviewId":"b1e82c4e-1954-4d60-859b-b17dbbf6dd19","range":0,"rating":5,"reply":"We are honored to have provided excellent customer service and security for your belongings. Thank you for your kind words!","replyTime":"2025-04-05T13:18:00","review":"Thank you for your kindness and customer service. You are truly God sent and made sure that my belongings were secured. Customer service is the best and keeps me stationary. Thank you for what you do!!!\n\nJune 2026\nHad to return and open another storage account and I must admit…their customer service is so amazing. I can’t thank you enough for your kindness and amazing customer service. Experience was just as valuable and if not more than expected. Above and beyond!!! Thank you ever so much.","source":"Google","submissionTime":"2026-06-25T00:00:00","userName":"Carla C."},{"reviewId":"c1d43422-b85e-4f09-a175-cdefe61e7332","range":0,"rating":5,"reply":"We are thrilled to hear your check-in experience was helpful and pleasant. We look forward to serving you again, Regina!","replyTime":"2026-06-23T17:33:00","review":"Very nice and helpful at check-in!","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"Regina S."},{"reviewId":"c1dface2-4362-4c18-b41d-b11842b61107","range":0,"rating":5,"reply":"Your positive experience means a lot to us, Cindy! Great communication and speedy results are what we aim for. Thanks for sharing!","replyTime":"2026-06-20T08:48:00","review":"I’ve had a very good experience. I’m impressed with the Communication and speedy results to anything I’ve needed.","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Cindy B."},{"reviewId":"2052ab6e-6c3a-4318-a96b-e89d136936e9","range":0,"rating":5,"reply":"Thank you for your review, Miranda! Thrilled Ms. Shonda made your rental process easy. We appreciate the recommendation and look forward to serving you!","replyTime":"2026-06-15T07:34:00","review":"I had a great experience with this storage facility. The property was clean, well-maintained, and secure, which gave me peace of mind knowing my belongings would be safe. Ms. Shonda was friendly, helpful, and went above and beyond to answer any questions I had. The rental process was easy. I highly recommend this facility to anyone looking for reliable and affordable storage.","source":"Google","submissionTime":"2026-06-15T00:00:00","userName":"miranda f."},{"reviewId":"b956e986-a82b-40b0-be79-75bd0075c75d","range":0,"rating":5,"reply":"Thank you for your review, Renata! We're glad the service was top notch and met your family's needs.","replyTime":"2026-06-13T12:56:00","review":"Had an awesome experience, customer service is top notch.. She was polite and very knowledgeable of everything my family needed.","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Renata M."},{"reviewId":"22311ccd-48a0-401b-abbc-e0a8a6cf6784","range":0,"rating":5,"reply":"We are grateful for your kind words Rashonda! Shonda's knowledge and friendliness make us proud. We're glad the storage was neat and clean. Thanks for recommending us!","replyTime":"2026-06-13T14:27:00","review":"Had the best experience. Shonda was so nice and pleasant. She was very knowledgeable about the business. The storage was very neat and clean. I would definitely recommend this place of business","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Rashonda L."},{"reviewId":"78bc5276-4f72-4810-b379-f77e2d4e69a2","range":0,"rating":5,"reply":"We are elated to hear about your experience with Shonda! We'll share your kind words with her. See you next time, Esha!","replyTime":"2026-06-13T15:09:00","review":"Definitely will continue to use this service. Thanks to Shonda!! Great service and very helpful. She makes you want to spend your money.","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Esha G."},{"reviewId":"fa2d6c66-96fd-476c-b2b0-7869cf6c6baf","range":0,"rating":5,"reply":"Thank you for your kind words about Ms. Shonda! We're thrilled she provided excellent service and helpful information, Devin.","replyTime":"2026-05-13T08:33:00","review":"I spoke to Ms . Shonda about getting a storage and she gave me all the info I needed. She so sweet, patient and very helpful","source":"Google","submissionTime":"2026-05-12T00:00:00","userName":"Devin B."},{"reviewId":"1580c010-beeb-4673-999e-f7bebf1280a9","range":0,"rating":5,"reply":"We are thrilled to hear you appreciated our clean facilities and excellent customer service. Thank you for choosing Extra Space Storage Nicholas!","replyTime":"2026-05-04T13:16:00","review":"Clean facilities and excellent customer service.","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Nicholas M."},{"reviewId":"d6d7bcde-8196-400f-95ce-8710bb52c152","range":0,"rating":5,"reply":"We are happy to hear you love your clean, secure unit! Thank you for recognizing Miss Shonda's helpful service and recommending us, Charles.","replyTime":"2026-04-27T13:17:00","review":"I love my unit its clean and secure. Miss Shonda is very knowledgeable friendly and helpful. I do recommend this property","source":"Google","submissionTime":"2026-04-27T00:00:00","userName":"charles m."},{"reviewId":"970cb352-f6c5-4553-baa1-68dd9a8ac667","range":0,"rating":5,"reply":"We are thrilled to hear about Ms. Shonda's A1 customer service! Thank you, Zack, for recognizing her helpful, sweet nature.","replyTime":"2026-04-19T12:39:00","review":"Ms. Shonda, is a very sweet person & was very helpful. She took her time & helped me. Her customer service definitely A1 ????!","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Zack B."},{"reviewId":"be76a2e5-194b-4f1a-9cf0-ba2faafc5b7b","range":0,"rating":5,"reply":"Thank you, Candice, for the great feedback! We're thrilled you had an excellent experience with our customer service team.","replyTime":"2026-04-17T16:27:00","review":"Grrest experience and great customer service.","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"Candice H."},{"reviewId":"bd3df518-80d1-4497-8826-f799abba6c6e","range":0,"rating":5,"reply":"We are pleased to hear you recommend us! Our team works hard to provide outstanding, helpful service.","replyTime":"2026-04-11T10:44:00","review":"I recommend Extra space storage the women there are outstanding and always helpful.","source":"Google","submissionTime":"2026-04-11T00:00:00","userName":"M E."},{"reviewId":"0d71d4c9-7c19-4d2a-8bb9-a47d2ce9b905","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us! We deeply respect your feedback.","replyTime":"2025-01-02T10:55:00","review":"Excellent Customer Service! I would highly recommend.","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"LH W."},{"reviewId":"56a74e13-f9c4-4b29-a968-39a626d0c6b1","range":0,"rating":5,"reply":"We are thrilled you had a 5-star experience at Extra Space Storage, Hull!  Please give us a call if you need further assistance with your storage needs.","replyTime":"2026-04-02T10:52:00","review":"Shonda was very helpful getting me a unit","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"Hull B."},{"reviewId":"8fef1b3f-9057-456d-b0cc-92c2ec1f64a7","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Chanel! Thank you for choosing Extra Space Storage for your long distance move.","replyTime":"2026-04-01T10:12:00","review":"Thanks for making my long distance move so much easier!","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Chanel D."},{"reviewId":"bba6042c-caad-41f4-80bc-c022bb724b41","range":0,"rating":5,"reply":"Centeria, thank you for sharing your experience with Shonda's superior service. We're thrilled you're happy with our clean facility and fair solutions.","replyTime":"2026-03-28T11:52:00","review":"I had an issue and was given superior customer service by Shonda. She explained everything associated with the issue and offered a solution that was fair and timely. The facility is always very clean and I am happy I chose to use them.","source":"Google","submissionTime":"2026-03-28T00:00:00","userName":"centeria e."},{"reviewId":"514ccec3-fa19-4403-abbb-acc7a8d65aa1","range":0,"rating":5,"reply":"We are honored to hear check in was easy! Thank you for choosing Extra Space Storage, Dwayne.","replyTime":"2026-03-21T13:18:00","review":"Check in was so easy thank you","source":"Google","submissionTime":"2026-03-21T00:00:00","userName":"Dwayne B."},{"reviewId":"214cf01f-4bf0-43dc-8879-43f3447664a8","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us, Courtney. We sincerely value your feedback and are thrilled to hear about the excellent customer service you received from Sabrina and Shonda!","replyTime":"2026-03-17T10:54:00","review":"I had excellent customer service from Sabrina and Shonda!","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"Courtney H."},{"reviewId":"7326afd1-9a39-4f00-9ae3-c2d632723d4c","range":0,"rating":5,"reply":"We deeply respect your feedback. Thank you, M&T Nation, for highlighting Shonda's amazing service!","replyTime":"2026-03-17T12:12:00","review":"If you need a storage.. contact ms Shonda. She’s amazing!!","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"M&T N."},{"reviewId":"f8cf3c3a-18a3-4253-bced-5fac2666d158","range":0,"rating":5,"reply":"We are glad to hear Ms. Shonda provided respectful and amazing service for your storage needs, Ki-Litta!","replyTime":"2026-03-17T12:12:00","review":"Get at ms shonda for a storage very respectful and amazing!!","source":"Google","submissionTime":"2026-03-17T00:00:00","userName":"Ki-Litta S."},{"reviewId":"60f2f2c5-aadb-441e-8224-11461a6e07be","range":0,"rating":4,"reply":"Hi Vivica, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call or stop by the office if you need anything!","replyTime":"2026-03-16T11:20:00","review":"Excellent customer service","source":"Google","submissionTime":"2026-03-16T00:00:00","userName":"Vivica S."},{"reviewId":"f4ed1bfb-f4b9-4e43-9905-f19ecc03b828","range":0,"rating":5,"reply":"We are overjoyed to hear about your wonderful experience and easy setup process with Extra Space Storage!","replyTime":"2026-03-03T09:12:00","review":"I had a wonderful experience and a very easy setup.","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"cedric s."},{"reviewId":"5bbf7d77-397d-4858-9604-d18d9820a375","range":0,"rating":5,"reply":"Thank you, Diara Banks, for sharing your positive experience! We're thrilled that Ms. Shonda provided outstanding service and made your process stress-free. It's wonderful to hear that you found our facility clean, secure, and easy to access. We truly appreciate you taking the time to recognize her exceptional customer service and for recommending Extra Storage!","replyTime":"2026-02-27T11:53:00","review":"I have had a great experience with Extra Storage! The facility is clean, secure, and easy to access.\n\nA special thank you to Ms. Shonda for her outstanding customer service! She was friendly, professional, and made the whole process quick and stress-free. Highly recommend!","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Diara B."},{"reviewId":"b4209272-1e4a-43fe-809e-1fd9ace7a546","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're thrilled our team member provided awesome, helpful service and made everything super easy.","replyTime":"2026-02-24T11:49:00","review":"Great friendly customer service. The young lady the helped me was awesome and very helpful with all of my needs. She made the process super easy.","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"BRIGIDA B."},{"reviewId":"2c5ce9d7-e0e6-4e38-a7e3-c5c9b15c7e3b","range":0,"rating":5,"reply":"We are delighted to hear you found us clean and reliable! Thank you for recommending our storage services.","replyTime":"2026-02-25T07:36:00","review":"Great clean, reliable! Great customer service! 10/10 highly recommend!","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Brianna C."},{"reviewId":"b8e0e2dd-c270-4c46-b0eb-afc253db3cdb","range":0,"rating":5,"reply":"We are glad to hear that Ms. Sabrena provided you with great customer service. Thank you for sharing your experience with us!","replyTime":"2026-02-10T14:18:00","review":"Thanks for great customer service! Ms.Sabrena was so helpful and pleasant! I appreciate excellent customer service experiences.","source":"Google","submissionTime":"2026-02-10T00:00:00","userName":"Salena E."},{"reviewId":"409d6620-4f53-4a94-88fc-9fcb1cfa2bae","range":0,"rating":5,"reply":"Your positive experience with Shonda is greatly appreciated. Thank you for sharing your feedback, Jonathan!","replyTime":"2026-02-10T16:10:00","review":"Shonda is amazing! Super helpful, professional, and easy to work with. She made the entire storage process quick and stress-free. Excellent customer service, highly recommend!","source":"Google","submissionTime":"2026-02-10T00:00:00","userName":"Jonathan A."},{"reviewId":"83f0d050-629d-4a01-9b1c-821942f4aeb1","range":0,"rating":5,"reply":"We are pleased to hear about your positive experience with Ms. Shonda at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2026-02-10T17:46:00","review":"I can say that the lady Ms. Shonda was very respectful and extremely helpful throughout the entire process. She took the time to answer all my questions and made everything easy and stress-free. Excellent customer service—highly recommend this storage facility!","source":"Google","submissionTime":"2026-02-10T00:00:00","userName":"Bresha H."},{"reviewId":"82909af1-b4d1-437e-8f3d-958e109daf7e","range":0,"rating":5,"reply":"Thank you for the kind words about our facility and team, Beth!","replyTime":"2026-02-03T15:27:00","review":"Nice place. Great office staff!","source":"Google","submissionTime":"2026-02-03T00:00:00","userName":"Beth M."},{"reviewId":"6f0941b2-84ae-4dcf-be3d-9e9da211f49c","range":0,"rating":5,"reply":"We are glad to hear you found our site wonderful and well-kept. Your positive feedback means a lot!","replyTime":"2026-01-26T12:06:00","review":"Absolutely wonderful site and very well kept","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"Aidan H."},{"reviewId":"a47c4342-afe5-4d72-a641-a24753ef965c","range":0,"rating":5,"reply":"Thank you for sharing your feedback! We're thrilled Shonda provided excellent service and you found our property clean and well-maintained.","replyTime":"2026-01-24T17:10:00","review":"The property was clean ans well maintained. The associate Shonda was nice a polite and very informative!!","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"sha r."},{"reviewId":"a0eb0d55-f328-4292-8296-1d0fcaa8000b","range":0,"rating":5,"reply":"Thank you for recognizing Shonda's helpful service and noting our well-maintained property. We appreciate your feedback!","replyTime":"2026-01-25T08:37:00","review":"Great customer service from Shonda , she was very helpful and the property is well maintained.","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Kimberly H."},{"reviewId":"e5f3d284-2b6c-4a9e-99cb-3ded41a426fb","range":0,"rating":5,"reply":"Thank you for recognizing Shonda's helpful service and noting our well-maintained property. We appreciate your feedback!","replyTime":"2026-01-25T08:37:00","review":"Great customer service from Shonda , she was very helpful and the property is well maintained.","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Kimberly H."},{"reviewId":"c0bd0f3e-5251-4df6-a478-037e883d4821","range":0,"rating":5,"reply":"Thank you for sharing your feedback! We're thrilled Shonda provided excellent service and you found our property clean and well-maintained.","replyTime":"2026-01-24T17:10:00","review":"The property was clean ans well maintained. The associate Shonda was nice a polite and very informative!!","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"sha r."},{"reviewId":"4bff9126-457d-413b-8d75-addf716bce14","range":0,"rating":5,"reply":"Your positive experience with Shonda is greatly appreciated. Thank you for choosing Extra Space Storage.","replyTime":"2026-01-16T15:09:00","review":"Loved the service Shonda is the best she made sure I got what I needed. Thank you","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Daisy M."},{"reviewId":"c3700893-51fc-450b-b988-d438d8f9fcbd","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Shonda and our clean property, Mark!","replyTime":"2026-01-15T11:20:00","review":"Great experience with Shonda. Great, clean property","source":"Google","submissionTime":"2026-01-15T00:00:00","userName":"Mark"},{"reviewId":"d235652f-212d-42fb-920a-61ea1753d413","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with our manager, Shonda, and the cleanliness of our property. Thank you for sharing!","replyTime":"2026-01-15T15:40:00","review":"The Store Manage Shonda has great customer service and a very clean property.","source":"Google","submissionTime":"2026-01-15T00:00:00","userName":"Denise"},{"reviewId":"d6b1b27d-965a-47fd-b088-831137f77f6e","range":0,"rating":5,"reply":"Your positive experience means everything! Thank you for recommending our clean, safe storage facility!","replyTime":"2025-10-10T18:50:00","review":"Great experience with this property. Shonda definitely went above and beyond to make sure our needs were met!!! Clean and safe area, definitely recommend","source":"Google","submissionTime":"2026-01-14T00:00:00","userName":"Mimi"},{"reviewId":"09c81448-b201-4851-ab7b-46d44f5b9c45","range":0,"rating":5,"reply":"We are thrilled to hear Shonda provided professional, knowledgeable service helping you choose the right unit size!","replyTime":"2026-01-14T17:29:00","review":"Shonda was definitely professional, knowledgeable, and friendly in helping me choose the correct size unit. I definitely will recommend her property","source":"Google","submissionTime":"2026-01-14T00:00:00","userName":"Latric"},{"reviewId":"cc48c057-e798-491f-ba0b-ee6202c80458","range":0,"rating":5,"reply":"Your positive experience means everything! Thank you for recommending our clean, safe storage facility!","replyTime":"2025-10-10T18:50:00","review":"Great experience with this property. Shonda definitely went above and beyond to make sure our needs were met!!! Clean and safe area, definitely recommend","source":"Google","submissionTime":"2026-01-14T00:00:00","userName":"Mimi"},{"reviewId":"6c41dcc1-acfe-4c90-b8c7-85c0fc1e4550","range":0,"rating":5,"reply":"We greatly appreciate your trust in us! Welcome to Extra Space Storage. Excited to serve you starting 1/1!","replyTime":"2025-12-26T07:48:00","review":"Thanks Shonda. Valerie recommended this location, will be completing my rental online 1/1.","source":"Google","submissionTime":"2025-12-25T00:00:00","userName":"Feminine"},{"reviewId":"174f0c1d-04f4-458c-bb04-50b2179c15be","range":0,"rating":5,"reply":"We deeply appreciate your kind words about Ms. Shonda! Thrilled she provided sweet, professional service for your storage needs.","replyTime":"2025-12-20T15:09:00","review":"Shoutout to Ms. Shonda for helping us with our storage . She was sweet and professional! If you looking for storage call her! Thank you Ms. Shonda","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"Briunna D."},{"reviewId":"1c41c841-7d2a-4a34-be00-de2fd9027509","range":0,"rating":5,"reply":"Your positive feedback means everything! Thanks for recommending our storage services to others.","replyTime":"2025-12-19T08:03:00","review":"Great customer service! Will definitely recommend to others.","source":"Google","submissionTime":"2025-12-18T00:00:00","userName":"Devin L."},{"reviewId":"373f6c14-5471-49fa-b3b3-d098589a38e1","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Shonda's helpful service and your recommendation of our storage facility.","replyTime":"2025-12-13T13:48:00","review":"Thank you Shonda for all the great information for all my storage needs, I will be glad to recommend this storage facility to anyone in need.","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Paul V."},{"reviewId":"68893733-a2de-49ba-a1eb-79b55823566c","range":0,"rating":4,"reply":"Thanks Brian! Your comfort and trust mean everything. We're glad our team, pricing, and clean facilities work perfectly for you.","replyTime":"2025-12-13T09:04:00","review":"Just the comfort in knowing how nice, friendly, and willing to work with you no matter what your needs, is reassurance that you're getting a great price, clean and safe facilities just a stone's throw from home.","source":"Google","submissionTime":"2025-12-12T00:00:00","userName":"Brian B."},{"reviewId":"1b4fd8c8-a213-41f1-aa0f-623b01e1b12a","range":0,"rating":5,"reply":"We are pleased to hear that Shonda provided excellent professional service. Thank you for the feedback!","replyTime":"2025-12-07T08:18:00","review":"Shonda is the best. Very personal and professional.","source":"Google","submissionTime":"2025-12-07T00:00:00","userName":"Pamela S."},{"reviewId":"bdabef1c-0383-4e42-b2e1-972f7019045e","range":0,"rating":5,"reply":"Thanks for highlighting Shonda's excellent help! We're thrilled she made your experience great.","replyTime":"2025-12-05T18:00:00","review":"Shonda is the best there she helped!!!!!","source":"Google","submissionTime":"2025-12-05T00:00:00","userName":"khadijah J."},{"reviewId":"3be8030a-b308-469d-9ac1-65851255e58f","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're thrilled the online booking process was seamless and your unit was ready.","replyTime":"2025-12-01T11:14:00","review":"Great facility. Unit was clean and everything was ready for me when I got there. Everything was booked online and all I had to do was pull up. Secure location that is easy to get to.","source":"Google","submissionTime":"2025-12-01T00:00:00","userName":"Ian C."},{"reviewId":"57d81aa0-7628-488a-a284-b3ab52a8e334","range":0,"rating":5,"reply":"We are ecstatic to hear Shonda made your move-in easy and stayed attentive to your needs!","replyTime":"2025-11-19T12:33:00","review":"Shonda has been very attentive to my needs and made move in easy!","source":"Google","submissionTime":"2025-11-19T00:00:00","userName":"Anna L."},{"reviewId":"70ae2852-3c23-4a2e-a2b5-48dcd9691310","range":0,"rating":5,"reply":"Thank you for sharing your experience! We're thrilled Shonda provided immediate help with your storage access. Her quick response exemplifies our commitment to customer service.","replyTime":"2025-11-18T17:45:00","review":"I went over to my storage and had trouble getting it open. I called to the front desk and Shonda came right away and helped immediately. Thank you so much Shonda !","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Katonia B."},{"reviewId":"9206095d-edf5-4326-b527-51f7171e5ff0","range":0,"rating":5,"reply":"Thank you for recognizing Shonda's respectful, honest, and transparent approach. We're delighted she keeps your light shining bright with us!","replyTime":"2025-11-18T07:52:00","review":"I normally don’t leave reviews, But Shonda definitely deserves to be recognized!! She’s always respectful and honest and I love that about her… one things for certain she’s very transparent she clearly shoots straight forward!! But it’s never personal always business and that’s to be respected! But I will say If Shonda can help she has and she will.. Good job Shonda keep up the good work!! Keep letting your light shine Bright..She’s definitely the reason I’ve not moved out!","source":"Google","submissionTime":"2025-11-17T00:00:00","userName":"Shonda B."},{"reviewId":"5fe496eb-6a46-42b9-ab29-48ccc637104a","range":0,"rating":5,"reply":"Thanks for highlighting our friendly service and affordable pricing! We appreciate your business with Extra Space Storage.","replyTime":"2025-11-18T07:33:00","review":"Friendly, informative & affordable ??","source":"Google","submissionTime":"2025-11-17T00:00:00","userName":"Joe o."},{"reviewId":"47789946-aac6-4e33-b15d-55fbdcb079d0","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with Shonda and our clean, well-lit facility since the transition.","replyTime":"2025-11-13T09:59:00","review":"I have been with Extra Space since they took over in Flowood. Shonda has been a great manager. She is very detailed and knowledgeable. The facility is always clean, very well lit and always safe.","source":"Google","submissionTime":"2025-11-13T00:00:00","userName":"Shmeetra H."},{"reviewId":"728bf2ee-e110-4e88-bf8e-60edb64901e1","range":0,"rating":5,"reply":"We deeply cherish your feedback about our customer service and clean atmosphere. Your kind words mean everything to us!","replyTime":"2025-11-12T16:42:00","review":"I Love the customer service and the atmosphere there it’s always clean and customer service is always TOP TIER. Thanks","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Denise W."},{"reviewId":"199e923d-94b1-44fc-8db7-7807befdb09e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Shonda and for recommending us to others, Odell!","replyTime":"2025-11-12T07:33:00","review":"Thanks  Shonda for an excellent experience conducting business at your location. I'll be sure to give anyone I know that needs a storage space your info..... ??","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Odell B."},{"reviewId":"6ac12294-ed4f-4693-9f52-55cbe3bdd2f8","range":0,"rating":5,"reply":"Thank you for recognizing Shonda's helpful service. We're delighted she made your storage experience positive.","replyTime":"2025-11-12T07:40:00","review":"Shonda is very helpful","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"quincy j."},{"reviewId":"5546dcf9-4cfe-45e9-b4f8-641d0af5e52a","range":0,"rating":5,"reply":"We are happy to hear our staff provides accommodating and friendly service for your storage needs.","replyTime":"2025-11-06T13:07:00","review":"The staff is always so accommodating and friendly when I call to handle my unit.","source":"Google","submissionTime":"2025-11-06T00:00:00","userName":"Shanique K."},{"reviewId":"dd1055ce-6f41-4121-9eec-b0ddbf078510","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for sharing your experience with us.","replyTime":"2025-10-26T08:53:00","review":"Excellent Service...! Very Thorough and Helpful.\nNo Problems and the lady that helped us was AMAZING","source":"Google","submissionTime":"2025-10-25T00:00:00","userName":"Verna C."},{"reviewId":"cd2f9bac-9b51-4e78-9f1c-3ff3c61d397b","range":0,"rating":5,"reply":"We are excited to hear Shonda provided helpful service for your storage needs at Extra Space Storage!","replyTime":"2025-10-18T16:16:00","review":"Shonda was very helpful in helping with my needs","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"erinnton R."},{"reviewId":"dd9c18ec-02b9-4526-bc05-858d03b8d9f5","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled Shonda provided professional, knowledgeable service finding your perfect unit size.","replyTime":"2025-10-18T16:39:00","review":"Shonda was very professional and knowledgeable about helping me with the size unit i needed","source":"Google","submissionTime":"2025-10-18T00:00:00","userName":"TELESHIA W."},{"reviewId":"65003746-856b-4f8e-951d-8f14a1693f83","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Shonda and Brittany's professional and helpful service at our Flowood facility!","replyTime":"2025-10-14T15:14:00","review":"Shonda and Brittany at the Flowood location were extremely professional, helpful, and knowledgeable. Their excellent customer service made my experience smooth and enjoyable.","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"ashley f."},{"reviewId":"f8e97dc5-dc62-4223-a1ea-82d52f8cd36e","range":0,"rating":5,"reply":"Thank you for the awesome review! We're glad you found the unit clean and secure with friendly staff.","replyTime":"2025-10-10T17:27:00","review":"I had an awesome experience with this storage company.  The unit was nice , clean and secure.\nThe staff was friendly and nice.","source":"Google","submissionTime":"2025-10-10T00:00:00","userName":"mzjackierat3@gmail.com j."},{"reviewId":"8466eb59-316c-4389-a6a9-749d9eb7a014","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Shonda. Her knowledge and professionalism make all the difference.","replyTime":"2025-10-09T15:03:00","review":"I greatly enjoyed my experience with Shonda . Very knowledgeable and highly professional.","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Sabrena T."},{"reviewId":"76053807-294d-4f46-992c-92c5a2796cb6","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us!","replyTime":"2025-10-07T09:39:00","review":"Great place wonderful staff","source":"Google","submissionTime":"2025-10-07T00:00:00","userName":"Brittany"},{"reviewId":"4b319924-a173-4513-877e-7c819009a3f8","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Shonda's excellent service! We're thrilled she was so helpful and professional.","replyTime":"2025-09-16T12:58:00","review":"Shonda at the Flowood, MS location provided excellent customer service and was very responsive, helpful, and professional. Definitely will recommend for anyone looking for storage space.","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"James W."},{"reviewId":"8292ea1d-09a1-4a96-b519-052a7fd6da15","range":0,"rating":5,"reply":"We are glad to hear Valerie and Shonda helped you find the right size unit. Thanks for choosing us!","replyTime":"2025-09-13T09:59:00","review":"Thanks Valerie and Shonda for helping me get the right size unit. I really appreciate it.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Elijah D."},{"reviewId":"e6aa39b5-2e61-421a-889b-4e14ada02b5b","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with Ms Shonda! Thanks for recognizing her helpful service during your storage auction purchase.","replyTime":"2025-09-12T13:02:00","review":"Purchased a unit here through Storage Auctions. Met Ms Shonda here and she was both engaging and so helpful in taking care of business. If you need a good storage unit site, go visit Ms Shonda and I promise she’ll take great care of you.","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"David B."},{"reviewId":"60cd7c7e-3857-46cf-87b7-555dc3a311f5","range":0,"rating":5,"reply":"We are ecstatic to hear about your great experience with our reasonable prices, access, and customer service!","replyTime":"2025-08-17T13:21:00","review":"Reasonable prices, great access, and great customer service","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Madison P."},{"reviewId":"7c0e6f3f-bb74-4bb1-a06d-14dd513f965a","range":0,"rating":5,"reply":"We are ecstatic to hear you found us professional and easy to work with!","replyTime":"2025-08-15T12:45:00","review":"Very professional and easy to work with","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Nicholas M."},{"reviewId":"f3338061-489a-4da6-a7c1-8fe2870f8106","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Shunda! Her amazing attitude and uplifting spirit make all the difference.","replyTime":"2025-08-05T08:18:00","review":"Shunda was amazing nice attitude and a very uplifting spirit .","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"Shinesa L."},{"reviewId":"e447207e-9704-4eb9-b744-41ca90b8736c","range":0,"rating":5,"reply":"Thank you for your review! So glad you found us convenient and had a great experience.","replyTime":"2025-08-02T13:04:00","review":"Very nice and convenient","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Daylisha W."},{"reviewId":"ba3f9b08-b0f1-4f17-9bc5-159d251c52a0","range":0,"rating":5,"reply":"We are delighted to hear about Ms. Shonda's impeccable customer service! Her communication skills and smooth rental process truly shine through your review.","replyTime":"2025-07-10T17:44:00","review":"Ms.Shonda was the best, she made the rental very smooth and easy, everything was clean her customer service was impeccable. She made sure to reassure us when we were booking. I would definitely recommend her for all of your storage needs. Her communication skills are off the charts.","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Afrika L."},{"reviewId":"9b3fa20f-cb20-4dd3-b1da-bd9dfd6f4997","range":0,"rating":5,"reply":"We are delighted to hear about your great experience! Thank you for recommending us and trusting us with your belongings.","replyTime":"2025-07-10T17:41:00","review":"I had a great experience with this storage facility! The units are clean, secure, and well-maintained. The staff is friendly, helpful, and always available to answer any questions. I felt confident leaving my belongings here, knowing they were in good hands. The location is convenient, and the pricing is fair for the quality of service. I highly recommend this storage unit to anyone looking for a safe and reliable place to store their items!","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Brianna B."},{"reviewId":"65a0e276-662c-4c13-9940-de1596039535","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our friendly staff and clean, secure facility. Thank you for recommending us!","replyTime":"2025-07-10T17:40:00","review":"The staff was incredibly friendly and helpful, making the entire process smooth and stress-free. The facility is clean, well-maintained, and secure, which gave me peace of mind knowing my belongings were safe.Highly recommend it for anyone in need of reliable storage!","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"La'Tissia (."},{"reviewId":"40442905-3e36-4a66-9a49-6eb592359edf","range":0,"rating":5,"reply":"We are delighted to hear about your amazing experience! Thanks for recognizing our clean space and hospitality.","replyTime":"2025-07-10T17:44:00","review":"I had an amazing experience, super clean space and great hospitality. I recommend and I will be using again.","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Jada 0."},{"reviewId":"70c57f0f-e0b2-47f2-a85b-6bb8baffa247","range":0,"rating":5,"reply":"We are delighted to hear you found our units clean and secure! Thank you for appreciating our friendly staff and reasonable prices.","replyTime":"2025-07-10T17:46:00","review":"Storage facility offers clean and secure units in various sizes. Staff are very friendly and prices are affordable and reasonable.","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"Accoria B."},{"reviewId":"71cda799-f723-4d8e-86b6-352ad64541a0","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thanks for recognizing Shonda's professionalism and our clean facility.","replyTime":"2025-07-03T08:51:00","review":"Awesome service, clean facility and convenient location. Shonda is always professional.","source":"Google","submissionTime":"2025-07-02T00:00:00","userName":"Zack S."},{"reviewId":"aad1ae80-6a6c-4cd3-83e7-51d56162f80c","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Shonda! Her professionalism, patience, and willingness to assist you and your office manager through the entire process are commendable. We're glad Shonda was able to guide you smoothly through the unit transfer, help with the lock and door access, and provide the support you needed. Thank you for taking the time to share your positive experience with us.","replyTime":"2025-07-01T17:57:00","review":"I had a great experience at this storage facility thanks to Shonda. She was incredibly helpful during a stressful situation. I needed to transfer a unit into my name after a former employee caused some difficult issues. Shonda not only guided me and my office manager through the transfer process smoothly but also helped us with the lock  and door so we could access the unit. She was professional, patient, and went above and beyond to assist. I’m very grateful for her help!","source":"Google","submissionTime":"2025-07-01T00:00:00","userName":"Sharon H."},{"reviewId":"ce10a9b3-9558-46a7-a9bc-60c0e126a456","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our clean property and Ms. Shonda's professional service!","replyTime":"2025-06-15T15:25:00","review":"Very clean Property. Ms Shonda was very helpful and professional in helping me choose  the correct size unit. Weill definitely recommend this property","source":"Google","submissionTime":"2025-06-15T00:00:00","userName":"Jamarius D."},{"reviewId":"a2daf9ff-30cb-4e3e-915e-699ee228d0bf","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience. We're especially pleased that you found Ms. Davis to be consistently helpful with moving your college student in and out. Her dedication to providing excellent customer service is something we truly value. We appreciate your willingness to recommend us to your family and friends. Your support means a lot to us, and we look forward to continuing to serve you and your students' storage needs in the future.","replyTime":"2025-06-13T12:02:00","review":"This location is the best in the area. Ms. Davis is always helpful with moving my college student in and out.  I will tell all my family and friends about this location.","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Tiffani T."},{"reviewId":"196a50b0-b242-4b7c-ba93-3d00ccfeb739","range":0,"rating":5,"reply":"We are delighted to hear you found our property great and clean! Thank you for the recommendation.","replyTime":"2025-06-13T15:32:00","review":"Very great property and clean. I highly recommend.","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Holiday I."},{"reviewId":"e2f156c9-7830-4a58-8323-b9d9cb52cac9","range":0,"rating":5,"reply":"We are delighted to hear Ms. Shonda made your rental experience quick and easy! Thanks for recommending us, Elizabeth!","replyTime":"2025-06-13T15:55:00","review":"Ms. Shonda made our rental experience very quick and easy! So happy to know there is such nice and knowledgeable management overseeing our belongings. We were able to rent a large unit for an affordable price. Highly recommend!","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Elizabeth K."},{"reviewId":"c1f9d595-b588-48c9-8428-9e5449578b5b","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Thank you for recognizing Ms. Davis' professionalism and our clean facilities.","replyTime":"2025-06-10T16:15:00","review":"Very clean very nice I can’t forget ms.Davis very professional and sweet","source":"Google","submissionTime":"2025-06-10T00:00:00","userName":"Zeekeis B."},{"reviewId":"52ab7ec3-3711-4d37-a91f-1a26cddaef9b","range":0,"rating":4,"reply":"We are delighted to hear Shonda provided such prompt resolution. Thank you for highlighting our team's dedication to customer service!","replyTime":"2025-06-07T16:04:00","review":"I had some issues due to change of ownership and was expecting a difficult time getting the issues resolved, but Shonda in the  unit office had my issues resolved in a day!","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Alton F."},{"reviewId":"0fa4507f-2df1-4781-9cfe-de3ac975c1d2","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Your comments about our helpful staff and efficient service mean a lot to us.","replyTime":"2025-06-04T14:23:00","review":"Easy to register and pay online and the staff was great! Helpful and so courteous. They’d taken care of everything before I even pulled up. I’d definitely use again.","source":"Google","submissionTime":"2025-06-04T00:00:00","userName":"Danielle L."},{"reviewId":"3f44a9c1-8a2a-413b-ae55-a59cbfa52c01","range":0,"rating":5,"reply":"We are delighted to hear about our helpful staff! Your positive feedback means a lot to us.","replyTime":"2025-05-31T09:40:00","review":"Very nice and helpful staff!","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"carley f."},{"reviewId":"af300329-9628-4ec3-9aee-2b4f10444272","range":0,"rating":5,"reply":"We are delighted to hear Shonda provided excellent service in helping you find a storage unit. Your satisfaction matters to us.","replyTime":"2025-05-31T13:12:00","review":"Shonda was very helpful in with finding a storage unit.","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Townes T."},{"reviewId":"da64d1b7-edfe-4e9d-abbc-2d1dabc33509","range":0,"rating":5,"reply":"We are delighted to hear such positive feedback about Ms. Vashonda! Thank you for choosing Extra Space Storage for your business storage needs.","replyTime":"2025-05-29T15:21:00","review":"I highly recommend this location! Ms.Vashonda is very nice and sweet. With me now being a traveling nail technician in the area.","source":"Google","submissionTime":"2025-05-29T00:00:00","userName":"porchea p."},{"reviewId":"578da879-54ff-4cd6-a23a-3bdc9e72d2cb","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our customer service and pricing. Thank you for recommending Extra Space Storage!","replyTime":"2025-05-29T15:40:00","review":"Great customer service and good pricing! Check them out for all your storage needs.","source":"Google","submissionTime":"2025-05-29T00:00:00","userName":"Victoria G."},{"reviewId":"0f567a33-0235-42db-9181-9b7d6491af57","range":0,"rating":5,"reply":"Thank you for sharing! We're privileged to have provided great customer service.","replyTime":"2024-09-30T12:12:00","review":"Special thanks to Shonda, she was very knowledgeable and helped me get the size unit needed.","source":"Google","submissionTime":"2025-05-28T00:00:00","userName":"MéMé"},{"reviewId":"0b3b3be2-ae31-4697-b6bc-24420459058a","range":0,"rating":5,"reply":"Hi Connie, thanks for leaving a rating! We're happy to hear you had a great experience!","replyTime":"2024-12-30T12:47:00","review":"Great people!","source":"Google","submissionTime":"2025-05-28T00:00:00","userName":"Connie G."},{"reviewId":"5e917c2d-3439-40f5-9603-d32c9b98bfde","range":0,"rating":5,"reply":"We are delighted to hear about your great service experience with Extra Space Storage. Your satisfaction matters to us.","replyTime":"2025-05-28T08:56:00","review":"Great service","source":"Google","submissionTime":"2025-05-28T00:00:00","userName":"Justin L."},{"reviewId":"a0acaa3e-b9a7-442d-8d2a-a8050aca2602","range":0,"rating":5,"reply":"We are delighted to hear our staff has made such a positive impression. Thank you for the wonderful feedback!","replyTime":"2025-05-28T08:56:00","review":"The staff is excellent!","source":"Google","submissionTime":"2025-05-28T00:00:00","userName":"Darrell B."},{"reviewId":"4f77c347-48ce-43ad-8a59-1da9f6b4426f","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our staff, location, and clean facility. Your satisfaction matters to us!","replyTime":"2025-05-29T08:20:00","review":"Great staff, nice location, clean facility","source":"Google","submissionTime":"2025-05-28T00:00:00","userName":"Tocarro J."},{"reviewId":"a7c06d43-07c7-4e96-b99e-54056e052aca","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience with Shonda! Your recommendation and perfect rating mean everything to us.","replyTime":"2025-05-20T10:45:00","review":"Very Great Customer Service I Will Recommend Shonda She Is Amazing 10/10!!!","source":"Google","submissionTime":"2025-05-20T00:00:00","userName":"Nikkesia C."},{"reviewId":"665e7114-82f7-40b9-b9fa-57b522161911","range":0,"rating":5,"reply":"Thank you for your review, Angel Coffman! We're thrilled to hear about your great experience at Extra Space Storage. If you have any further questions or need assistance, feel free to reach out to us at (601) 385-3484.","replyTime":"2025-05-10T09:36:00","review":"Great customer service! Mrs. TJ was very helpful, the facility is very clean and secure, and the units are a great size. Overall very pleasant experience!","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Angel C."},{"reviewId":"0db4ebd5-2474-41be-a519-bf44374ac645","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Shonda. Her exceptional customer service, empathy, and assistance to both your daughter and nephew truly exemplify the level of care we strive to provide. We understand the importance of peace of mind when storing possessions, especially for college students and families from out of town. Thank you for sharing your feedback and for choosing our facility for your storage needs.","replyTime":"2025-04-22T08:33:00","review":"I never do reviews but Shonda went over and beyond to assist me and my daughter, who is a college student. I live in Los Angeles and we did not want to bring her things back home and back again. Not only did Shonda provide exceptional Customer service she provided the empathy I needed being so far away. My daughter was able to store everything, now my nephew has finished up his first full year and Shonda has assisted him and my sister with their needs as well. Great service, Great knowledge, and Great person to give you peace of mind knowing your possessions are stored safely.","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"Swannie J."},{"reviewId":"eedd2dab-8263-4bb0-9ff6-3357d7a22196","range":0,"rating":5,"reply":"We're grateful for your positive feedback! Thank you for taking the time to share your experience with us.","replyTime":"2025-04-17T18:38:00","review":"Shonda was very helpful in deciding what size I needed for my college student","source":"Google","submissionTime":"2025-04-17T00:00:00","userName":"Guy D."},{"reviewId":"0f27a278-f401-4c72-9818-0af62439d69e","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with Extra Storage Space. We deeply respect your feedback and are glad Shonda was able to assist you so well. It's wonderful to hear that she provided friendly, professional, and helpful service throughout your entire process, including when you needed to upgrade to a larger unit. We appreciate you highlighting Shonda's clear communication and willingness to go the extra mile. Your recommendation means a lot to us, and we're thrilled that your experience was smooth and stress-free.","replyTime":"2025-04-08T09:26:00","review":"I had a great experience with Extra Storage Space thanks to Shonda! She was incredibly friendly, professional, and extremely helpful throughout the entire process. When I realized I needed to upgrade to a larger unit, she made everything smooth and stress-free. Her clear communication and willingness to go the extra mile really stood out. Highly recommend working with her if you’re in need of storage!","source":"Google","submissionTime":"2025-04-08T00:00:00","userName":"Hannah S."},{"reviewId":"0309db53-f12d-4409-9d91-74b8f6707825","range":0,"rating":5,"reply":"We are honored to have provided excellent customer service and security for your belongings. Thank you for your kind words!","replyTime":"2025-04-05T13:18:00","review":"Thank you for your kindness and customer service. You are truly God sent and made sure that my belongings were secured. Customer service is the best and keeps me stationary. Thank you for what you do!!!","source":"Google","submissionTime":"2025-04-05T00:00:00","userName":"Carla C."},{"reviewId":"63854588-f54e-48fc-a971-1bd265e437f7","range":0,"rating":5,"reply":"We deeply respect your positive feedback and are glad to hear that Ms. Shonda was helpful in assisting you with choosing a storage unit. Thank you for recommending us!","replyTime":"2025-03-26T11:35:00","review":"Spoke with Ms.Shonda and she was very helpful and nice with helping me choose a storage to store some items. Will highly recommend to use this business.. Ask for Shonda","source":"Google","submissionTime":"2025-03-26T00:00:00","userName":"Katie G."},{"reviewId":"50d0c4b7-dfed-415b-80aa-3be8000b9b52","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience at our Flowood location. Thank you for sharing your feedback!","replyTime":"2025-03-21T10:40:00","review":"TJ at the Flowood Ms. location was very nice and helpful getting us into the right sized storage unit for our needs. The location itself is clean and secure. Highly recommend!","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Marc H."},{"reviewId":"8ee5866b-a195-457f-887e-b7a812906fc3","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled to hear that you had a 5-star experience with Shonda and TJ at Extra Space Storage.","replyTime":"2025-03-18T15:09:00","review":"Awesome sauce! 5 STAR CUSTOMER SERVICE!! Shonda and TJ ROCK!!","source":"Google","submissionTime":"2025-03-18T00:00:00","userName":"Tony T."},{"reviewId":"6e5da7d0-80b0-4a1c-9a63-49eaf3777af2","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are glad to hear that Ms. Shonda provided you with excellent service. Thank you for sharing your experience with us.","replyTime":"2025-03-18T09:07:00","review":"Ms. Shonda was extremely helpful and attentive. Moved me to a new unit based on my vehicle size. Very professional and family like atmosphere.","source":"Google","submissionTime":"2025-03-17T00:00:00","userName":"gms K."},{"reviewId":"abcb054c-712d-4a26-b9c0-2e9ca1364256","range":0,"rating":5,"reply":"Thank you for your feedback. We are glad to hear that you found our staff friendly and respectful.","replyTime":"2025-03-12T08:52:00","review":"Friendly and respectful people.\nAnswer every question.","source":"Google","submissionTime":"2025-03-12T00:00:00","userName":"Mitchell F."},{"reviewId":"c604df1a-4cf8-4b90-8ed2-223c1e46b152","range":0,"rating":5,"reply":"We're pleased to hear about your positive experience with Shonda at Extra Space Storage. Thank you for your feedback.","replyTime":"2025-03-04T10:22:00","review":"Shonda  is very professional and delightful.   Easy access and reservation process.","source":"Google","submissionTime":"2025-03-04T00:00:00","userName":"Gary K."},{"reviewId":"1509138f-9b30-4aff-b8ad-323915e322c5","range":0,"rating":5,"reply":"We're grateful for your positive feedback on our good prices and good customer service. Thank you for taking the time to provide feedback.","replyTime":"2025-03-03T09:16:00","review":"Good prices and good customer service","source":"Google","submissionTime":"2025-03-01T00:00:00","userName":"Levi C."},{"reviewId":"dcb5e1a4-479f-4901-bd5b-83392673383d","range":0,"rating":5,"reply":"Thanks for sharing your experience with Shonda! We're glad to hear she provided excellent service. It's wonderful to know that Shonda's friendliness and helpfulness made such a positive impression on you. We strive to ensure all our customers feel welcomed and well-assisted, and it's great to hear that Shonda exemplified this in her interaction with you.","replyTime":"2025-02-27T09:26:00","review":"I called and talked to Shonda about getting a story for my son who’s go to Alcorn so we wouldn’t have to bring everything back to Alabama and she was very nice and sweet.. when she answered the phone I know I had made a great choice . She the best.","source":"Google","submissionTime":"2025-02-26T00:00:00","userName":"Telisha B."},{"reviewId":"fd208a2a-8bbd-4f25-aa4f-de1fb8391148","range":0,"rating":5,"reply":"We genuinely admire your positive feedback on our clean property and friendly staff. Thank you for sharing your experience with us.","replyTime":"2025-02-25T11:05:00","review":"Property is very clean and staff is very friendly and helpful","source":"Google","submissionTime":"2025-02-25T00:00:00","userName":"Steven V."},{"reviewId":"850065ad-940d-462e-b020-a164d68aa769","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for recommending us.","replyTime":"2025-02-25T16:09:00","review":"They were great and very helpful, I’d definitely recommend them.","source":"Google","submissionTime":"2025-02-25T00:00:00","userName":"Jay H."},{"reviewId":"22cf79b4-4b1a-4ba2-bfe3-26be4b687cdd","range":0,"rating":5,"reply":"We deeply cherish your kind words and are glad to hear that our staff has been helpful in overseeing your daughter's space. Thank you for your feedback!","replyTime":"2025-02-22T12:00:00","review":"My daughter has a space at this facility and I have had to oversee it (unwillingly) but the staff have been great and have kept me in the loop. Thank you guys for your help.","source":"Google","submissionTime":"2025-02-22T00:00:00","userName":"Delbert W."},{"reviewId":"70d95cf4-a7da-46cb-9fa7-d474084173cf","range":0,"rating":5,"reply":"Your review is appreciated. We're glad you enjoyed Ms. Shonda's hospitality and found our prices to be the best. Thank you for recommending us!","replyTime":"2025-02-21T13:47:00","review":"They have the best prices and I loveeed Ms. Shonda’s hospitality! I would definitely recommend.","source":"Google","submissionTime":"2025-02-21T00:00:00","userName":"K W."},{"reviewId":"343ea87f-2234-48dd-94f8-d8efa4d299ef","range":0,"rating":5,"reply":"We are glad to hear that you had a successful experience with TJ at Extra Space Storage.","replyTime":"2025-01-31T12:50:00","review":"Nice working with TJ today making my experience an absolute success.","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Andre T."},{"reviewId":"80a1a048-ef53-477f-a738-c726396eb99d","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our friendly and knowledgeable staff. Thank you for your feedback.","replyTime":"2025-01-31T14:03:00","review":"Friendly staff very polite and knowledgeable answered all my questions.","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Domario R."},{"reviewId":"9f5bb981-46cd-4657-8b0a-6c6d55f38154","range":0,"rating":5,"reply":"We're utterly delighted to hear that you found our storage place to be the best around. Thank you for your feedback!","replyTime":"2025-01-31T09:22:00","review":"Best storage place around","source":"Google","submissionTime":"2025-01-30T00:00:00","userName":"Ash G."},{"reviewId":"2ffc3457-cd0a-410a-883c-b479d9f065ea","range":0,"rating":1,"reply":"We apologize for falling short of your expectations. Please contact us at (601) 385-3484 to discuss your concerns further. Thank you for sharing your experience.","replyTime":"2025-01-03T09:42:00","review":"I’ve been a customer of Extra Space Storage for over a year, (but shouldn’t have been based on the experience this company gives its customers) yet, my own time constraints and scheduling issues have delayed  my inevitable move out of this hell hole of a storage facility.\nThis company is the epitome of bait-and-switch with their unbelievably deceptive pricing and contracts. They suddenly increased the rates without clear communication or justification. And the amount that they increased it to will blow your mind. When I signed up, I was given one rate, but they’ve since “flipped the script” and are now charging  me more than double an initial rate.\n\nMy latest experience today with the store manager, Shonda, (which was nothing short of infuriating) has made me feel compelled to share.\n\nI was on a time crunch moving large shelves into my storage unit when I arrived and soon realized I didn’t have the right key. I called  Shonda to ask if there was any way I could break the lock (at my expense) to resolve the issue. She informed me that they couldn’t help because the grinder they use was at another office, and she didn’t know when it would be returned. The disinterested look upon her face and her quick shrug of her shoulders, said it all without saying that it could be all of eternity before it was returned and/or she made an effort to find out. You would think the immediate next step would be a (no-brainer that involves as a little effort as  to push buttons on a  telephone keypad) and call said facility to  find out, but no further action was taken or offered.  If ever there was a BELOW-basic-level managerial skill set to be applied, this was it.\n\nTrying to brainstorm a solution myself, I then asked if I could temporarily store my shelves in one of the NUMEROUS empty storage units that had accompanying locks for just an hour while I retrieved my keys. There were at least seven empty units just on the row I was on, so this seemed like a reasonable solution. However,  Shonda quickly dismissed the idea, stating they rent the units by the hour—an excuse that was both illogical and unhelpful given how many units were visibly unoccupied.\n\nRather than offering any alternative solutions or showing the slightest bit of empathy, she was cold, dismissive, and outright rude. Her attitude made it clear that she didn’t care about helping me or making my experience easier, even though this could have been resolved with minimal to no effort on her part. The more and more I tried to find a solution the more it became evident that this became an aggravating factor to her and her reasons for declining were out of spite as attitude became evident in her voice, and there was no logical reasons  being applied to why these solutions were being turned down.\n\nBecause of her indifference and unwillingness to offer any assistance, she basically let me know I had no choice but to load everything back onto my truck and delay my move—all for something that could have been resolved in under an hour.   However, thank goodness I had a friend that was willing to stay with the shelves while I headed back to my house to retrieve my key so this did not happen.\n\nThe lack of customer care and problem-solving, combined with the unprofessionalism displayed by Shonda, is unacceptable. If you’re considering think twice. This level of service—or lack thereof—does not reflect a company that values its customers.","source":"Google","submissionTime":"2025-01-03T00:00:00","userName":"Jessica M."},{"reviewId":"8fb7903a-f8d8-4748-a5a3-3e2644947c11","range":0,"rating":5,"reply":"We appreciate your loyalty and trust over the years. Thank you for sharing your experience with us.","replyTime":"2024-12-04T10:11:00","review":"Always friendly and they’ve taken care of my storage needs for over 16 years.","source":"Google","submissionTime":"2024-12-04T00:00:00","userName":"Nina R."},{"reviewId":"780d7c5d-914f-4876-854c-7cdc1b268bab","range":0,"rating":5,"reply":"We are thrilled to have provided you with an awesome experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2024-11-30T08:07:00","review":"Awesome","source":"Google","submissionTime":"2024-11-30T00:00:00","userName":"valerie “."},{"reviewId":"f345890e-119f-4d12-a3d4-b366c2b7839c","range":0,"rating":5,"reply":"Thanks for your positive feedback, Aaliyah! We greatly appreciate your kind words about our staff and service.","replyTime":"2024-11-30T10:09:00","review":"The staff was very nice and accommodating I would definitely keep a storage here","source":"Google","submissionTime":"2024-11-30T00:00:00","userName":"aaliyah H."},{"reviewId":"dd821072-990c-410f-877d-2d4406fbd5fd","range":0,"rating":5,"reply":"We are ecstatic to hear that you had a positive experience at Extra Space Storage. Thank you for taking the time to share your feedback!","replyTime":"2024-10-29T12:00:00","review":"Nice staff and facility!","source":"Google","submissionTime":"2024-10-29T00:00:00","userName":"Kelli W."},{"reviewId":"6f836252-204b-4855-b0b4-13f1cb1267ec","range":0,"rating":5,"reply":"Thank you for the review, Haley! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-09T14:17:00","review":"They’re Very helpful and made getting a unit process so much easier then it’s ever been!","source":"Google","submissionTime":"2024-10-19T00:00:00","userName":"haley s."},{"reviewId":"d0bc35c5-c129-4ab9-8bf3-c9a128a482da","range":0,"rating":5,"reply":"Thanks for the positive feedback! We appreciate your recommendation and are glad TJ was able to assist you smoothly.","replyTime":"2024-10-09T13:39:00","review":"TJ was awesome and very helpful with helping with my transition. I definitely recommend this place because the professionalism she presented. She made it easy and smooth!!!","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Latibbie J."},{"reviewId":"cba9ea71-bcbb-4f44-86e7-2af3be7597dd","range":0,"rating":5,"reply":"We are overjoyed to hear that you had amazing customer service!","replyTime":"2024-10-09T16:00:00","review":"Amazing customer service!","source":"Google","submissionTime":"2024-10-09T00:00:00","userName":"Emily R."},{"reviewId":"632595a9-b194-4e75-9e06-8672fe508de3","range":0,"rating":5,"reply":"We're thrilled to hear you had a great experience with our office staff and found our property clean and affordable. Thank you for your positive feedback, Vanessa Davis!","replyTime":"2024-09-29T15:55:00","review":"Great customer service from the office staff..Very clean property and affordable prices","source":"Google","submissionTime":"2024-09-29T00:00:00","userName":"Vanessa D."},{"reviewId":"dfe2b6ce-339b-42ff-a721-18ac592c6da0","range":0,"rating":5,"reply":"We are thrilled to hear that TJ provided you with great customer service. Thank you for sharing your experience with us!","replyTime":"2024-09-20T14:57:00","review":"TJ is awesome has great customer service.","source":"Google","submissionTime":"2024-09-20T00:00:00","userName":"Jameka P."},{"reviewId":"139dcb13-2046-4149-b715-636b41341e3a","range":0,"rating":5,"reply":"Thank you for the positive feedback, Marrio! We're glad to hear TJ is doing a great job.","replyTime":"2024-09-20T15:04:00","review":"Shout out TJ keep up the good work!!","source":"Google","submissionTime":"2024-09-20T00:00:00","userName":"marrio j."},{"reviewId":"3c98631d-b524-4814-a3b3-372f061da955","range":0,"rating":5,"reply":"We genuinely admire your positive experience with Extra Space Storage. Thank you for your feedback.","replyTime":"2024-09-20T15:09:00","review":"Love my experience with Extra Space Storage. Never any hassle and very convenient. 10 out of 10 would definitely recommend.","source":"Google","submissionTime":"2024-09-20T00:00:00","userName":"MarQUITAble E."},{"reviewId":"3baee734-f553-4b88-b51e-73ec7f52420d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that you are pleased with our facility! Thank you for your positive feedback.","replyTime":"2024-09-20T17:21:00","review":"YES!!  I LIKE!!!  REASONABLY PRICED!!!  $100.00 CHEAPER THAN THE ONE WEVE HAD IN RAYMOND FOR YEARS!!!!! THE ROOMS ARE NICE, CLEAN, AND SECURE. SEEMS TO ME LIKE THEY ?? DONT HAVE A RODENT INFESTATION ?? DEAR GOD THATS A WHOLE BLESSING!!!  That tells you right there that the rooms are secure...  at least ours is!!\nTHANKS SO MUCH FOR SUCH A NICE AND CLEAN FACILITY!","source":"Google","submissionTime":"2024-09-20T00:00:00","userName":"Wynter L."},{"reviewId":"f732699a-8820-4dab-8231-3d6362c07032","range":0,"rating":5,"reply":"We are delighted to hear that Ms. TJ was very helpful. Thank you for your review.","replyTime":"2024-09-05T07:41:00","review":"Ms. TJ was very helpful.","source":"Google","submissionTime":"2024-09-05T00:00:00","userName":"Joycelyn M."},{"reviewId":"a9566898-84e6-4539-a95e-8220d35b4a53","range":0,"rating":5,"reply":"We're grateful for your kind words, Mack! TJ will be thrilled to hear your feedback. Thank you for choosing Extra Space Storage.","replyTime":"2024-08-26T09:45:00","review":"I just want to take this time out and shout out TJ she was very helpful and made me feel comfortable about getting a unit with you guys . Keep up the work TJ!!!!!","source":"Google","submissionTime":"2024-08-26T00:00:00","userName":"Mack M."},{"reviewId":"abc4b41f-b093-489b-bb10-20a13d0d8c64","range":0,"rating":5,"reply":"Thank you for sharing! We appreciate your kind words about Tj's customer service.","replyTime":"2024-08-23T14:43:00","review":"I just wanna shoutout Tj for good customer service keep up the good work","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"Shamya B."},{"reviewId":"5d22950d-d87f-468a-b99c-affe69b80ac0","range":0,"rating":5,"reply":"We deeply cherish your kind words about Ms. TJ's exceptional customer service. Thank you for sharing your positive experience with us!","replyTime":"2024-08-23T17:13:00","review":"Ms. TJ was phenomenal!!!! She answered all my questions with poise and class. Best customer service I have received in a long time!!!!","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"Brian T."},{"reviewId":"41de10df-33ae-4ba5-975b-b127d6d882b9","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with Tj! Thank you for sharing your feedback.","replyTime":"2024-08-23T17:09:00","review":"I recently moved here from New Orleans and I was having a hard time find a storage with good price. Tj made my transition a breeze. She was very informative and friendly. I recommend everyone to pay her a visit if you are looking for space.","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"DeMario G."},{"reviewId":"cd912e32-4bdb-434f-9089-4a988f184140","range":0,"rating":5,"reply":"We greatly appreciate your kind words, halo Robinson! TJ will be thrilled to hear your feedback. Thank you for taking the time to share your experience with us.","replyTime":"2024-08-23T17:13:00","review":"I had a phone conversation with TJ and it was a breath of fresh air to have someone with such an amazing attitude. Keep up the great work! Get TJ a raise!!!!!","source":"Google","submissionTime":"2024-08-23T00:00:00","userName":"halo R."},{"reviewId":"0adf7e8d-7eae-4feb-94dc-5d0f5ea0371e","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Atticus Finch. TJ will be thrilled to hear your kind words.","replyTime":"2024-08-15T13:12:00","review":"TJ was extremely helpful and nice, she made the process quick and painless.","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Atticus F."},{"reviewId":"c8282229-e643-4cfd-b98e-f358cb278815","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for sharing your experience with us.","replyTime":"2024-08-15T14:07:00","review":"Loved the experience and tj was very helpful!!","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Ebony"},{"reviewId":"dd769cf3-312c-468c-a35d-a6fb09a57883","range":0,"rating":5,"reply":"We're elated to hear that you've had a positive experience with our professional staff and storage unit. Thank you immensely for choosing Extra Space Storage!","replyTime":"2024-08-10T14:47:00","review":"The staff is professional and, I’ve not had any challenges with my storage unit. I secured the unit for my college student.","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Y. G."},{"reviewId":"77e1dc31-3829-4c44-bd33-261ff7d67cca","range":0,"rating":5,"reply":"Thank you immensely for the positive feedback, Jerry. We're glad to hear that Ms. TJ provided excellent service.","replyTime":"2024-08-09T15:09:00","review":"Ms. TJ is very nice and kind and easy to work with. God bless Flowood Storage.","source":"Google","submissionTime":"2024-08-09T00:00:00","userName":"Jerry"},{"reviewId":"ce4a37ae-56e4-4e27-a28d-ecc5b160812f","range":0,"rating":5,"reply":"Thank you for sharing your experience, Pierre P. We appreciate your kind words about Ms. Shonda and Ms. TJ.","replyTime":"2024-08-08T11:55:00","review":"I rented C30 from this location. It was a great experience.  Ms. Shonda and Ms. TJ was professional and very helpful. As a matter of fact. I am planning on renting again in next few days. When the service is wonderful, I don't mind driving a bit further just to rent from them. Keep it up ladies. You guys are the best.","source":"Google","submissionTime":"2024-08-08T00:00:00","userName":"Pierre P."},{"reviewId":"7408ede0-d086-4970-bb45-47b42069d903","range":0,"rating":5,"reply":"Thanks for the positive feedback, Tequella! We're glad to hear you had a great experience at Extra Space Storage.","replyTime":"2024-07-31T07:21:00","review":"Great experience ! Shundra was polite and she explained well the storage process. The process was quick and easy. Nice location!","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"Tequella S."},{"reviewId":"8bab6e1c-7687-4348-9673-c73811f6d3a5","range":0,"rating":5,"reply":"Thank you for sharing your experience. We are glad to hear that you love Extra Space Storage!","replyTime":"2024-07-22T16:21:00","review":"I absolutely love it","source":"Google","submissionTime":"2024-07-22T00:00:00","userName":"Kelsey J."},{"reviewId":"6bd05ed8-12d3-4259-801d-eeee5ece5db9","range":0,"rating":5,"reply":"Your review is appreciated. Thank you for sharing your experience.","replyTime":"2024-07-20T08:19:00","review":"Very easy reservation and transaction. I was very happy with the service. No complaints.","source":"Google","submissionTime":"2024-07-19T00:00:00","userName":"SB"},{"reviewId":"d3f36662-7a53-450c-bc87-d56f9090f0de","range":0,"rating":5,"reply":"We're excited to hear that you think we're the bomdigity! Thank you for the positive feedback.","replyTime":"2024-07-16T13:45:00","review":"This place is the bomdigity!","source":"Google","submissionTime":"2024-07-16T00:00:00","userName":"Lil G."},{"reviewId":"3600cea4-201b-4031-8350-73d500f9d7e1","range":0,"rating":5,"reply":"Thank you for the great review! We appreciate your feedback.","replyTime":"2024-07-11T08:40:00","review":"Great place to rent.","source":"Google","submissionTime":"2024-07-10T00:00:00","userName":"Valerie D."},{"reviewId":"d1a8474d-1c2c-4d51-9652-79f693e7b288","range":0,"rating":5,"reply":"We are elated to hear that TJ was very nice and helpful during your sign-up process. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-01T15:37:00","review":"TJ was very nice and helpful when I signed up for a new storage space.","source":"Google","submissionTime":"2024-07-01T00:00:00","userName":"Robin H."},{"reviewId":"fa5cb310-db42-4a76-a5c4-05ad6fdc4cff","range":0,"rating":5,"reply":"We genuinely admire your positive feedback and are thrilled to hear that you had a great experience with our climate-controlled units and customer service. Thank you for recommending us!","replyTime":"2024-06-23T11:27:00","review":"They were so great.  Love the climate control and very easy to deal with when I left a me about the lock, they replace it right away.  Great customer service.  Highly recommended","source":"Google","submissionTime":"2024-06-23T00:00:00","userName":"Dawnie P."},{"reviewId":"251982d7-2b6e-48de-aff6-1a6b835077ba","range":0,"rating":5,"reply":"We're honored to have provided you with excellent service! Thank you for choosing Extra Space Storage.","replyTime":"2024-06-20T10:11:00","review":"Very recognize and good service!!!","source":"Google","submissionTime":"2024-06-20T00:00:00","userName":"Jaliyah D."},{"reviewId":"699384cb-300a-4ece-b3c4-4cfb4109caa4","range":0,"rating":5,"reply":"Hi Laquenton, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Shonda! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-25T14:50:00","review":"The store has great customer service and Ms. Shonda always greet with a smile and always happy to assist. The property is very clean and kept up and I highly recommend. 10/10","source":"Google","submissionTime":"2024-06-12T00:00:00","userName":"LaQuenton W."},{"reviewId":"dba20dd6-cf5f-41fa-9387-90e33811c398","range":0,"rating":1,"reply":"Apologies for any inconvenience. Please contact us at (601) 385-3484 to discuss this issue further.","replyTime":"2024-06-07T08:53:00","review":"Booked a reservation for a specific move in date, showed up for that day and they refused to honor the rate that was booked.\nUpdate: total false advertising. Bait and switch. DO NOT RENT HERE! They asked me to call and then said “the rates you book does not guarantee that rate” yea that is called bait and switch. Especially if it is not CLEARLY explained.","source":"Google","submissionTime":"2024-06-07T00:00:00","userName":"rachel s."},{"reviewId":"46efd0ba-0e36-4241-816d-97afc8fa7363","range":0,"rating":5,"reply":"We are happy to hear that we could make your experience easy and fast. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-25T14:02:00","review":"They mad everything easy and fast. I was in and out with a storage in lest then 20 min.","source":"Google","submissionTime":"2024-05-25T00:00:00","userName":"Terry D."},{"reviewId":"3fff0ba3-a86b-4102-9381-e32f1bc5eeb7","range":0,"rating":5,"reply":"Thank you immensely for recognizing TJ's excellent service! We appreciate your feedback and are glad to hear that she was able to assist you with a drive-up unit. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-18T14:42:00","review":"I want to give all the propers to TJ! She showed good details in a drive up unit . Thanks for all your help","source":"Google","submissionTime":"2024-05-18T00:00:00","userName":"Jamaal D."},{"reviewId":"728856fd-112e-4839-ab21-2d5d59af0dbe","range":0,"rating":5,"reply":"Thank you for the kind words, David. We're glad TJ was able to help! Our team is here to serve you, so give us a call at (601) 385-3484 if you need any future assistance.\n","replyTime":"2024-05-13T08:36:00","review":"Love the location and Ms TJ was very helpful","source":"Google","submissionTime":"2024-05-12T00:00:00","userName":"David J."},{"reviewId":"76be3a11-80c2-4af8-ab30-20e0c49a949d","range":0,"rating":5,"reply":"Hi Theresa, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with TJ! Please stop by the office or give us a call at 888-storage if you need anything. \n","replyTime":"2024-05-13T08:37:00","review":"TJ was such a great with giving information about the property. She is very friendly and helpful. I will truly recommend this location","source":"Google","submissionTime":"2024-05-12T00:00:00","userName":"Theresa J."},{"reviewId":"1bc721ae-4b8e-4fc5-8c3d-ab1cb6c64f42","range":0,"rating":5,"reply":"Hello Kadeydra, thank you for your positive rating! We're proud to serve our customers. Please let us know if you need any assistance or have any questions. ","replyTime":"2024-05-12T08:57:00","review":"MS DAVIS IS AWESOME SHE HAVE GREAT CUSTOMER SERVICE","source":"Google","submissionTime":"2024-05-11T00:00:00","userName":"kadeydra h."},{"reviewId":"bf75b430-182d-4d20-b3ff-b5c82874ebf3","range":0,"rating":5,"reply":"Thank you for the kind words, Reggie! We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  \n","replyTime":"2024-05-07T09:03:00","review":"Great customer service… I will definitely use them again!!!","source":"Google","submissionTime":"2024-05-05T00:00:00","userName":"Reggie D."},{"reviewId":"1e4423ad-5b35-43f7-9a51-456b78b1830c","range":0,"rating":5,"reply":"Hi Jerry, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 385-3484 or stop by the office if you need anything!\n","replyTime":"2024-05-08T09:36:00","review":"Great place and wonderful people that maintain the property ????????????????","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"Jerry G."},{"reviewId":"2dfcec29-4e93-4024-abdc-2e722c50c3fb","range":0,"rating":5,"reply":"Hi Sean, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 385-3484 or stop by the office if you need anything!\n","replyTime":"2024-05-08T09:30:00","review":"Had the best experience!!!!","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"Sean W."},{"reviewId":"4f815231-d502-4846-b19c-1e692ce70d01","range":0,"rating":5,"reply":"We are absolutely thrilled to hear that T. Jones made your experience a satisfied one. Thank you for choosing Extra Space Storage!","replyTime":"2024-05-05T07:19:00","review":"If you're looking for storage space I recommend this place for sure. T. Jones undoubtedly made my experience a satisfied one","source":"Google","submissionTime":"2024-05-04T00:00:00","userName":"Coco222 E."},{"reviewId":"a33fcbc1-c658-426b-88d4-afdc5e5223e4","range":0,"rating":5,"reply":"Hi Teresa, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Ms. Shonda was very professional and helpful with information. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.  \n","replyTime":"2024-04-30T08:17:00","review":"The space is nice and clean. Ms Shonda was very professional and helpful with information","source":"Google","submissionTime":"2024-04-29T00:00:00","userName":"Teresa W."},{"reviewId":"2ec9346a-b772-4582-aa2c-6de12a4a22bb","range":0,"rating":5,"reply":"Hi Russell, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 385-3484 or stop by the office if you need anything!\n","replyTime":"2024-04-19T15:12:00","review":"Excellent customer service. Shonda was so helpful. Would definitely recommend to others.","source":"Google","submissionTime":"2024-04-18T00:00:00","userName":"Russell C."},{"reviewId":"4e825aa1-eaf2-4401-953c-ffbc6a66d5b1","range":0,"rating":5,"reply":"Thank you for the kind words, Savannah! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-04-06T12:55:00","review":"Amazing customer service","source":"Google","submissionTime":"2024-04-06T00:00:00","userName":"Savannah R."},{"reviewId":"7ca5f137-57bb-4cdc-9906-822863bdde88","range":0,"rating":5,"reply":"Hi Mari, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with TJ! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-26T16:46:00","review":"I love the people that works there. TJ is very friendly and professional. The location is very clean and well kept. Prices are very reasonable. I will recommend this location to everyone.","source":"Google","submissionTime":"2024-03-26T00:00:00","userName":"Mari"},{"reviewId":"30a48002-10f2-496d-9e01-6c1433367146","range":0,"rating":5,"reply":"Hi Jarissiaa*, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with TJ! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-26T16:47:00","review":"I was in a tough spot, trying to find a place to put my items until I can find a permanent location. I called looking for a storage and Ms TJ was very helpful with explaining the size of the unit I would need and the price it would cost me. When I made it to the location I was expecting something total different. Everything was exactly as she explained and she was very nice and professional and friendly. I really love her attitude. Great work Ms. TJ","source":"Google","submissionTime":"2024-03-26T00:00:00","userName":"jarissiaa*"},{"reviewId":"365b5e2c-81c9-4f93-9be7-32936d4a6a9a","range":0,"rating":5,"reply":"Hi Zachariah, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with TJ! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-26T17:23:00","review":"TJ was a big help in getting me settled in as far as helping me buy a storage and showing me around. She was very friendly and provided excellent customer service","source":"Google","submissionTime":"2024-03-26T00:00:00","userName":"zachariah j."},{"reviewId":"32067d45-b7a3-434d-bfa8-0a680931d289","range":0,"rating":5,"reply":"Hi Erika, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! If you need anything, do not hesitate to reach out at 888-storage. \n","replyTime":"2024-03-25T15:02:00","review":"Clean and very professional","source":"Google","submissionTime":"2024-03-25T00:00:00","userName":"Erika R."},{"reviewId":"91a8e712-0f1e-4ed3-8003-b5d200193304","range":0,"rating":5,"reply":"Thank you for the kind words, Shania. We're glad Ms. Sharon was able to help! Our team is here to serve you, so give us a call at (601) 385-3484 if you need any future assistance.\n","replyTime":"2024-03-25T15:12:00","review":"When the store was opening with no power, Ms.Sharon was very helpful despite the issues she faced. Thanks again Ms.Sharon","source":"Google","submissionTime":"2024-03-25T00:00:00","userName":"Shania M."},{"reviewId":"4d7cbe8f-4bff-41cc-9910-16844285ec96","range":0,"rating":5,"reply":"Hi Michelle, thanks so much for your review! We are thrilled to hear your experience was awesome. Providing renters with clean and secure facilities is our top priority. We're so happy to hear we have your recommendation! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (601) 385-3484 if you need anything.","replyTime":"2024-03-25T15:50:00","review":"Definitely an awesome experience! Exceeded my expectations and would definitely recommend to others.   Great customer service, clean and  very secure area… Ms Vashonda, thanks for going above and beyond to make our experience a great one","source":"Google","submissionTime":"2024-03-25T00:00:00","userName":"Michelle D."},{"reviewId":"08498500-1aaf-44a5-86ba-48201edf3092","range":0,"rating":5,"reply":"Hi Jakarria, thanks so much for your review! We are thrilled to hear your experience with Tocarro was positive and are always here to help with your storage needs! Give us a call at (601) 385-3484 or stop by the office if you need anything!\n","replyTime":"2024-03-22T12:01:00","review":"I would just like to say the property looks very nice and well kept. Very good communication throughout the whole staff especially Tocarro she was so very kind and helpful with my whole process. I highly recommend this storage place","source":"Google","submissionTime":"2024-03-22T00:00:00","userName":"Jakarria G."},{"reviewId":"98e3db15-aec6-462b-9de8-080da3e820a5","range":0,"rating":5,"reply":"Hi Stacy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (601) 385-3484 or stop by the office if you need anything!\n","replyTime":"2024-03-20T12:02:00","review":"Great customer service and the property it taken good care of.","source":"Google","submissionTime":"2024-03-20T00:00:00","userName":"Stacy G."}]},"errors":null},"startingAt":{"correlationId":"a9bcdd8c-bf2a-4594-9d2c-1af8814fd80a","data":{"error":null,"startingAt":{"large":62,"medium":31,"parking":62,"small":12,"starting":12}},"errors":null},"unitClasses":{"correlationId":"22c42ead-6f88-4cfb-a50b-d0004223186a","data":{"count":26,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2566","salesforceId":"2566_6387","storeId":"e2e1660b-7b86-44c9-aebe-e0daa7d6e16d","uid":"2566_6387","unitClassId":"03dad5bb-c377-49a7-a2a0-0ca2ff8c86c1","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":4,"showAvailable":true,"showFirstCome":false,"showLimited":false,"showLimitedBanner":false,"showOnline":true,"showPromotion":true,"showRapidRental":true,"showReserve":true,"total":0},"dimensions":{"depth":10,"display":"10' x 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