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We’re delighted Rayonia provided quick, professional, and friendly service and made your experience easy.","replyTime":"2026-10-20T11:29:00","review":"I had a great experience at Extra Space Storage! Rayonia was extremely helpful, professional, and friendly. She made the entire process quick and easy, answered all my questions, and made sure I understood everything. Her customer service was excellent! I definitely recommend this location. Thank you, Rayonia!","source":"Google","submissionTime":"2026-10-19T00:00:00","userName":"Takara B."},{"reviewId":"cd63aa06-f795-48a7-85fa-6d304063a9ed","range":0,"rating":1,"reply":"Your feedback is invaluable to us, Denise. We apologize for falling short of your expectations. Please feel free to reach out to us at (225) 927-5102 to discuss your concerns further.","replyTime":"2026-09-17T07:56:00","review":"I was told that I would get a 30 x 10 storage, that I would be able to remove my restaurant equipment off the truck and slide it right in without any issues. Well, I got 3 small 10 x 10 units on the back outer skirt of the building where there is a hump you have to cross in and out off in the units when bringing in the equipment. There was no way to slide anything in.  The units was extremely dirty and filthy as if someone had just moved right out of all 3 of them! We ended up damaging so much of my expensive restaurant equipment ( I own a restaurant and I'm doing some renovations), that I am so frustrated because I was told something else and given the exact opposite! I should've gotten a climate control unit, because my stuff is in units where it's already 100 plus degrees outside and I'm sure it's much hotter in the units that's outside! I will be moving my stuff out soon! And even if my stuff is not ready to be moved into the restaurant, I'm moving it to another storage facility!","source":"Google","submissionTime":"2026-09-17T00:00:00","userName":"Denise W."},{"reviewId":"03edccee-17f5-40a2-887b-cabd0e4d8505","range":0,"rating":5,"reply":"We're so glad to hear that Ms. Sharan provided you with such phenomenal and efficient service, solving your problem quickly! Thank you for taking the time to share your positive experience with Extra Space Storage, Tavion. ","replyTime":"2026-09-14T08:26:00","review":"ms.sharan was phenomenal and effiecient called me back and solved my problem in no timd flat","source":"Google","submissionTime":"2026-09-14T00:00:00","userName":"Tavion B."},{"reviewId":"f6d3a18b-b46f-4a76-bc3a-1cc7f3803761","range":0,"rating":5,"reply":"We are grateful for your kind words, Morris. Your recognition of our professionalism, knowledge, and compassion means a great deal to our team.","replyTime":"2026-08-17T10:03:00","review":"Very Professional, Knowledgeable, Courteous, And Compassionate in helping me with my concerns. OUTSTANDING Customer Service skills. 10+","source":"Google","submissionTime":"2026-08-17T00:00:00","userName":"Morris B."},{"reviewId":"85e49f29-aaef-415e-99d9-0605d94644a9","range":0,"rating":1,"reply":"Your feedback is invaluable to us, Mr. Hightower. We're sorry we missed you. Please call us at (225) 927-5102 so we can address this directly.","replyTime":"2026-07-17T07:55:00","review":"Workers way in the back chating more than working. Sat by the door and gate no one came. I just went down the street and got a storage. Lose out new customers that way.","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"Mr. H."},{"reviewId":"877b7595-f889-46f1-b927-806b3eaf66d2","range":0,"rating":5,"reply":"We are happy to hear Ms. Shan made your experience helpful and informative, Olivia.","replyTime":"2026-06-23T16:08:00","review":"Ms. Shan was really helpful, informative and sweet!!","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"Olivia F."},{"reviewId":"1723dded-3cbc-44c8-9d76-019d2bd83df5","range":0,"rating":5,"reply":"Thank you, Qwasaur, for your review! Ms. Shan is a valued team member. We're glad she made the process easy for you.","replyTime":"2026-06-23T16:08:00","review":"Ms. Shan was really nice and very helpful. She made the process very easy.","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"Qwasaur E."},{"reviewId":"4777f18c-aecc-4e31-9345-d7b736f31f74","range":0,"rating":5,"reply":"We are excited to hear Ray made such a great impression, Terry! We'll be sure to pass along your kind words.","replyTime":"2026-06-15T18:57:00","review":"Thanks ray ! You’re the best","source":"Google","submissionTime":"2026-06-15T00:00:00","userName":"Terry C."},{"reviewId":"c0773ea3-54ee-47a1-b145-82beba775f28","range":0,"rating":5,"reply":"We are overjoyed to hear Ray provided excellent service! Thank you for recommending us.","replyTime":"2026-05-29T13:44:00","review":"Manager Ray is absolutely the best !! I will definitely recommend","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"youngin r."},{"reviewId":"073d7bfe-1e2e-4456-8ddd-d0b4e91e50d1","range":0,"rating":5,"reply":"We are utterly delighted to hear Rayona provided exceptional service with your gate code setup! Thanks for choosing Extra Space Storage, Casey.","replyTime":"2026-05-26T07:44:00","review":"Rayona you absolutely incredible. Thank you for helping me fast with my gate code because this is all new to me. Glad I don’t have to get out my car at the gate . You went above and beyond","source":"Google","submissionTime":"2026-05-25T00:00:00","userName":"Casey L."},{"reviewId":"09b0b00f-a5ab-4163-9263-eace95308bcb","range":0,"rating":5,"reply":"We are pleased to hear Ms. Ray provided excellent service! Thank you for the kind words about our team, Chris.","replyTime":"2026-05-18T17:28:00","review":"Thank you Ms. Ray! You’re the best","source":"Google","submissionTime":"2026-05-18T00:00:00","userName":"Chris W."},{"reviewId":"9324dcb4-2992-41bc-ad1a-279f7fc81845","range":0,"rating":5,"reply":"Thank you, Jasia, for taking the time to share your experience with Shelika! We're glad to hear she was sweet and helpful.","replyTime":"2026-05-13T12:32:00","review":"Shelika was very sweet and very helpful! From the moment I walked in she had a smile on her face and she was willing to help me!","source":"Google","submissionTime":"2026-05-13T00:00:00","userName":"Jasia E."},{"reviewId":"cb2712b5-c49a-44a8-9f1c-c335d0c78f50","range":0,"rating":5,"reply":"We are ecstatic to hear that you found our staff super nice and helpful!","replyTime":"2025-03-27T08:49:00","review":"Wonderful!!! Thank you for answering the call, being in the office, and being so nice and helpful. We had a very bad experience at another facility and came here. It was raining and our furniture was getting wet. She was so understanding and helped us get set up so we finish before the rain came harder. Thank you!! We’ll be back each summer until daughter graduates from LSU!!","source":"Google","submissionTime":"2026-05-09T00:00:00","userName":"Angela J."},{"reviewId":"953c99a2-967b-431e-995e-7ef0d28edd9e","range":0,"rating":5,"reply":"We genuinely admire your kind words about Ms Rayonna! Your recognition means everything to our team, Casey.","replyTime":"2026-04-29T15:50:00","review":"Thank you so much Ms Rayonna","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Casey L."},{"reviewId":"bed18496-a170-4e0f-98db-e80cafe6ec11","range":0,"rating":5,"reply":"Thank you for your positive feedback, Tearsa. We are glad to hear you had a good experience with our service.","replyTime":"2024-09-17T13:41:00","review":"Very good service only storage i will be renting moving forward.","source":"Google","submissionTime":"2026-04-20T00:00:00","userName":"Tearsa"},{"reviewId":"5f1b58b4-1670-4c28-b6bb-da9269753aee","range":0,"rating":5,"reply":"We are absolutely thrilled to hear your kind words about our manager. Thank you for recognizing their awesome service, Chris!","replyTime":"2026-04-06T11:24:00","review":"Amazing manager. You are awesome","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"Chris C."},{"reviewId":"ab79d25d-f683-44dd-855c-685c0fbe7f56","range":0,"rating":5,"reply":"We are thrilled to hear that Rayonna provided excellent service! Your positive feedback means everything to our team, Christopher.","replyTime":"2026-04-03T10:31:00","review":"Thank you Rayonna","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"Christopher W."},{"reviewId":"755c7fc9-28c6-4f71-bb62-43c690a67067","range":0,"rating":5,"reply":"Please contact us at (225) 927-5102 to discuss your concerns about pricing.","replyTime":"2025-12-14T11:23:00","review":"I like the storage location. But, after only a few months renting, the rental fees increased from only $100 to over $170 each. I have 2 units rented. Therefore, I’m required to pay over $350 total monthly. Very disappointed.","source":"Google","submissionTime":"2026-03-09T00:00:00","userName":"Willie S."},{"reviewId":"5f94d17e-a878-4162-95d9-51a5d42177d0","range":0,"rating":5,"reply":"Your positive experience means everything! Thank you for recognizing our amazing staff and choosing Extra Space Storage.","replyTime":"2026-03-11T07:59:00","review":"Best storage in Baton Rouge an staff does an amazing job","source":"Google","submissionTime":"2026-03-09T00:00:00","userName":"Greedy V."},{"reviewId":"26c05582-d94e-4d81-b17c-37928eee9699","range":0,"rating":5,"reply":"We're grateful for your positive feedback, D Monroe! Thank you for choosing Extra Space Storage.","replyTime":"2026-03-09T07:38:00","review":"Great customer service!","source":"Google","submissionTime":"2026-03-08T00:00:00","userName":"D M."},{"reviewId":"da280f3b-9533-4295-bddd-f7ca5a4b6a2a","range":0,"rating":5,"reply":"Your positive experience means everything to us! Thank you, Denise, for recognizing our team's knowledge and attentiveness.","replyTime":"2026-02-27T18:34:00","review":"The was the simplest process ever. Each person I spoke with was well informed and pleasant. I appreciate the attentiveness I was shown. Excellent experience.","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Denise R."},{"reviewId":"3d1ad85d-3754-40c4-b179-8c387a49028a","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Chris Williams! We're thrilled that our team provided excellent customer service for your storage needs.","replyTime":"2026-02-25T15:20:00","review":"Excellent customer service","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"Chris W."},{"reviewId":"8d51befb-784a-489c-a619-9271ff0969cb","range":0,"rating":5,"reply":"Your positive experience with Extra Space Storage is greatly appreciated. Thank you for choosing us for your storage needs.","replyTime":"2026-02-15T08:04:00","review":"The best storage","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Christopher W."},{"reviewId":"04f2a9d0-6abe-4d03-9941-8910a3793f89","range":0,"rating":5,"reply":"We are grateful for your feedback about our excellent service at Extra Space Storage.","replyTime":"2026-02-08T14:02:00","review":"Excellent service","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Casey L."},{"reviewId":"067bbf56-df29-4423-8a29-4ba7925e132c","range":0,"rating":5,"reply":"We are overjoyed to hear you think we're the best! Thanks for choosing Extra Space Storage.","replyTime":"2026-02-08T13:57:00","review":"The best !!!!","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Christopher W."},{"reviewId":"95ae4b15-3026-4dee-b4d6-c3f80bb4bda7","range":0,"rating":5,"reply":"Hi Conszela, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (225) 927-5102 or stop by the office if you need anything!\n","replyTime":"2024-05-07T10:42:00","review":"Love the new storage place the staff is very friendly!","source":"Google","submissionTime":"2026-01-19T00:00:00","userName":"Conszela"},{"reviewId":"e5b37cbf-0bc7-496c-8efa-c8079a586c67","range":0,"rating":1,"reply":"Sorry for any inconvenience with the break-in, water damage, and communication delays. Please contact us at (225) 927-5102 to resolve this immediately.","replyTime":"2026-01-17T09:27:00","review":"This is the absolute worst decision I made to rent a storage unit from this place… My unit first off the lock I paid $20 (mandatory) didn’t fit I had to find a lock and purchase.. Secondly my unit was for one broken into and I didn’t get notification until almost a week later. It took 3 weeks to get someone on the phone so I could even see about my stuff to see what was stolen. I get there and everything is ramshacked and I can’t hardly see what’s what… I see water everywhere I felt my mattress sets they all soaked and wet…\n\nThese people continuously calling expecting payment when my unit was broken into I no longer had access and this was prior to the payment date. Why would expect me to pay you when my stuff is damaged and I loss access before even knowing what even happened… Needless to say all my things are a TOTAL loss…","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"C L."},{"reviewId":"24096de6-3cb3-4c0d-936d-7735bd22a16d","range":0,"rating":5,"reply":"We're glad our team could help resolve your issue quickly and easily.","replyTime":"2026-01-13T12:43:00","review":"Great customer service. Help me fix my mistake with no problems.","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Kelly L."},{"reviewId":"c42e3760-80b5-4f32-8354-778898c3a20c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're happy to have provided excellent service for your storage needs.","replyTime":"2026-01-04T13:44:00","review":"Thanks for everything ??","source":"Google","submissionTime":"2026-01-04T00:00:00","userName":"Arnold W."},{"reviewId":"923245c2-1328-4b18-ad4d-dcb19e989e46","range":0,"rating":5,"reply":"Thank you for the 5 - star rating Christopher! We are so happy you had a great experience. If you ever need anything feel free to call.","replyTime":"2025-12-22T10:40:00","review":"Excellent","source":"Google","submissionTime":"2025-12-24T00:00:00","userName":"Christopher W."},{"reviewId":"b943868b-d35e-4198-a33e-170471e1b618","range":0,"rating":5,"reply":"Thank you for your review, Japan! We're glad you enjoy our friendly service and hassle-free experience.","replyTime":"2025-12-26T09:12:00","review":"Nice people,never no problems","source":"Google","submissionTime":"2025-12-24T00:00:00","userName":"Japan W."},{"reviewId":"2a9d2d1d-6faa-404a-bfc2-52f698da562e","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you think we're the best! Your support means everything to us.","replyTime":"2025-12-26T08:41:00","review":"The absolutely best","source":"Google","submissionTime":"2025-12-24T00:00:00","userName":"Chris W."},{"reviewId":"4d25cdad-9438-4360-b66b-fd778af90b59","range":0,"rating":1,"reply":"Hi Kokoa,  Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, feel free to give us a call-- we're available anytime!","replyTime":"2025-12-24T08:26:00","review":"This storage unit  went from being $60 to $250. I have never heard of such an awful policy. Read the fine print. I  will get oit as soon as I have help moving.","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"Kokoa K."},{"reviewId":"5ceec75a-dbd3-49d1-ac14-06da5ba12c51","range":0,"rating":5,"reply":"We are pleased to hear our property manager provided awesome service! Thanks for choosing Extra Space Storage.","replyTime":"2025-12-24T08:09:00","review":"The property manager is so awesome","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"raymaya m."},{"reviewId":"15b4a7d0-a130-41ba-95b9-340798e0ce81","range":0,"rating":5,"reply":"Thank you for sharing your feedback about our great service! We're privileged to have earned your trust.","replyTime":"2025-12-24T08:13:00","review":"Great service","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"Ralpheal H."},{"reviewId":"693a89c7-9837-44dc-b271-23a44be92c34","range":0,"rating":5,"reply":"Thanks for your kind words! We're glad our team could help make your storage experience smooth and accommodating.","replyTime":"2025-12-15T11:48:00","review":"very helpful and accommodating.","source":"Google","submissionTime":"2025-12-15T00:00:00","userName":"Quanteria n."},{"reviewId":"8841626a-bb7b-4fb2-bbec-ff66e82485a1","range":0,"rating":1,"reply":"Please contact us at (225) 927-5102 to discuss your concerns about pricing.","replyTime":"2025-12-14T11:23:00","review":"I like the storage location. But, after only a few months renting, the rental fees increased from only $100 to over $170 each. I have 2 units rented. Therefore, I’m required to pay over $350 total monthly. Very disappointed.","source":"Google","submissionTime":"2025-12-13T00:00:00","userName":"Willie S."},{"reviewId":"a063f253-5856-4d0d-af72-a0af0d3a33b5","range":0,"rating":5,"reply":"We are elated to hear about your positive experience with Ray! Thank you for sharing your feedback.","replyTime":"2025-11-22T11:58:00","review":"Thank you Ray ! You left another location to make sure I was taken care of and apologized to me for the wait!!! If I can give you a million stars I will","source":"Google","submissionTime":"2025-11-22T00:00:00","userName":"Casey L."},{"reviewId":"051a083a-5793-45cc-aaa0-4da75c5566e1","range":0,"rating":5,"reply":"We are ecstatic to hear our manager was helpful! Your positive feedback means everything to us.","replyTime":"2025-11-14T17:19:00","review":"Manager was very helpful","source":"Google","submissionTime":"2025-11-14T00:00:00","userName":"Nathan M."},{"reviewId":"6fdedb19-608e-4bd5-b238-ad610112ae25","range":0,"rating":5,"reply":"We are grateful for your kind words about our team member! So pleased we could help with your son's account.","replyTime":"2025-11-08T07:23:00","review":"The lady I spoke with on the phone today . Her name started with a R was so sweet and kind. I told her I would do this review for helping me pay my son bill on his account","source":"Google","submissionTime":"2025-11-07T00:00:00","userName":"Diamond V."},{"reviewId":"de670df5-7985-4b94-a7f4-36eba81819b9","range":0,"rating":5,"reply":"We are happy to hear about Brianna's excellent customer service and people skills. Thanks for recognizing her great work!","replyTime":"2025-11-06T07:15:00","review":"Brianna Winbourne was so nice and accommodating. I haven’t met anyone with better customer service or people skills. Keep doing great work!!","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Felicia C."},{"reviewId":"ef0d7174-31ae-4c03-8284-2eff169fb886","range":0,"rating":5,"reply":"We're elated to hear about your amazing experience at Extra Space Storage! Thank you for sharing your positive feedback. It's wonderful to know that you found our facility spotless, secure, and easy to access - these are qualities we work hard to maintain for all our customers. We're especially pleased to hear about Rayonia and how our staff's kindness and helpfulness made such a positive impression on you. Knowing that our team went above and beyond to make your storage process smooth and stress-free truly makes our day. Your recommendation means the world to us, and we're grateful that you chose our facility for your reliable storage needs. Thank you again for taking the time to share your experience!","replyTime":"2025-10-30T11:19:00","review":"I had an amazing experience at Extra Space Storage! The facility was spotless, secure, and easy to access. The staff were incredibly kind and helpful, especially Rayonia. They went above and beyond to make the whole process smooth and stress-free. Highly recommend this location if you’re looking for reliable, friendly storage service!","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"Danyel M."},{"reviewId":"0138da44-eb5d-419f-9d59-34224bfafc5b","range":0,"rating":5,"reply":"We are glad to hear that Rayonia provided you with excellent customer service. Thank you for sharing your experience with us!","replyTime":"2025-10-30T11:38:00","review":"Rayonia was amazing! She was professional, patient, and made the whole process super easy. She explained everything clearly and went above and beyond to make sure I got the right unit for my needs. Excellent customer service — highly recommend seeing her if you need storage!","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"Angie H."},{"reviewId":"f93f6bc4-66f6-450a-90f7-d721429e049d","range":0,"rating":5,"reply":"We are elated to hear Rayonna made your process easy and quick! Your kind words mean everything to us.","replyTime":"2025-10-29T12:00:00","review":"The young lady was so helpful throughout the whole process even though I was in a rush . She made everything so easy and quick for me . If I can give her 1000 stars I definitely would have . Thank you Rayonna","source":"Google","submissionTime":"2025-10-29T00:00:00","userName":"Brittney B."},{"reviewId":"9f638671-0654-4b58-96f4-593a4948c6c4","range":0,"rating":5,"reply":"Thank you for sharing! So glad Ms Rayiona made your move-in smooth and welcoming. Her helpfulness means everything to us!","replyTime":"2025-10-25T10:01:00","review":"Ms Rayiona was very sweet and helpful with helping me and my husband move in !!! She offered water and showed us to our unit and explained everything very well . I will write a review everyday if I could","source":"Google","submissionTime":"2025-10-24T00:00:00","userName":"Chris C."},{"reviewId":"2c297b9c-bd0e-4066-93d1-4eda012c16aa","range":0,"rating":5,"reply":"Thank you for highlighting Mrs. Gloria's friendly, knowledgeable service. We're grateful she was so helpful during your visit.","replyTime":"2025-10-14T18:14:00","review":"Mrs. Gloria was so friendly and knowledgeable and very helpful","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"Krystal W."},{"reviewId":"76a5778c-9245-4209-9d00-494b49a30da5","range":0,"rating":5,"reply":"We are overjoyed to hear Mrs. Gloria provided such kind and considerate service for your needs!","replyTime":"2025-10-14T18:35:00","review":"Mrs. Gloria was absolutely a delight! Very kind and considerate of me and my needs","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"Lexus D."},{"reviewId":"fc59a8b1-07f5-4a7c-b667-68bf08b7c2bf","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience with us!","replyTime":"2025-10-03T10:51:00","review":"Nice person","source":"Google","submissionTime":"2025-10-03T00:00:00","userName":"nando G."},{"reviewId":"cc417ca5-ffba-4ee9-a392-dfa957615307","range":0,"rating":5,"reply":"Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Ms. Gloria provided such excellent service during your first meeting. It's wonderful to know that she greeted you with a smile and was able to answer all your questions knowledgeably. We're delighted that Ms. Gloria's expertise helped you choose the correct storage unit for your needs. We're glad we could assist you so effectively.","replyTime":"2025-09-25T13:02:00","review":"Hi I’m letting the company know that my first meeting of Ms Gloria was  excellent she greeted me with a smile then i told her what i was looking for and she was so knowledgeable about everything I asked she was a big big help for me in choosing the correct storage HATS OFF TO MS GLORIA","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Wilma M."},{"reviewId":"dbfa319c-dbea-4bb5-8eeb-6d8fe4e6f98a","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So glad Gloria made your experience great with her professional and hospitable service.","replyTime":"2025-09-25T13:00:00","review":"Gloria was awesome! Very professional yet very hospitable.  She made a point of accomodating our special needs.","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Liz B."},{"reviewId":"68ec79ae-cd5a-4365-9df8-003b24bab62f","range":0,"rating":5,"reply":"We are ecstatic to hear our attendant provided such knowledgeable and friendly service! Thanks for choosing Extra Space Storage.","replyTime":"2025-09-18T16:33:00","review":"The attendant was very nice and knowledgeable.. nice personality","source":"Google","submissionTime":"2025-09-18T00:00:00","userName":"Sonia C."},{"reviewId":"1f9b20de-63f7-49f9-b891-bfc8ecad3b91","range":0,"rating":5,"reply":"Thank you for sharing! So glad Gloria quickly resolved your unit size mix-up. We appreciate your business!","replyTime":"2025-09-16T15:36:00","review":"I booked the wrong unit size by mistake Gloria was able to quickly resolve my issue!","source":"Google","submissionTime":"2025-09-16T00:00:00","userName":"Virneka M."},{"reviewId":"31b00db2-7af3-4b0b-bca1-ae9aabecc206","range":0,"rating":5,"reply":"We are overjoyed to hear Ms. Gloria provided excellent service! Thanks for choosing Extra Space Storage, Cassidy.","replyTime":"2025-09-13T11:43:00","review":"Came in one Saturday, Ms. Gloria was very nice and personable. The process was quick and easy she had very good recommendations.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Cassidy J."},{"reviewId":"bb68060e-62f2-4682-92b2-84378d57422a","range":0,"rating":5,"reply":"Thank you for highlighting our excellent customer service and good security! We appreciate your trust.","replyTime":"2025-09-07T10:41:00","review":"Excellent customer service. Good security.","source":"Google","submissionTime":"2025-09-06T00:00:00","userName":"Andrea F."},{"reviewId":"3d64219b-0871-449d-ac21-f4a65cd9f000","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our team. Thanks for choosing Extra Space Storage!","replyTime":"2025-09-03T07:37:00","review":"Very  nice people","source":"Google","submissionTime":"2025-09-02T00:00:00","userName":"Tee W."},{"reviewId":"6c7468f8-cbd6-43fa-9bf2-ca30a49fbb0d","range":0,"rating":5,"reply":"Thanks for the great feedback! We're thrilled you had such a positive experience with our service.","replyTime":"2025-08-23T11:46:00","review":"Great service!!","source":"Google","submissionTime":"2025-08-23T00:00:00","userName":"p.arkerr"},{"reviewId":"7a7c73e0-bd84-4973-a03d-e0418a6e2c21","range":0,"rating":5,"reply":"We are thrilled to hear about your excellent experience with our service and communication!","replyTime":"2025-08-20T07:54:00","review":"Excellent service snd communication","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Jay D."},{"reviewId":"1fd83a44-f97b-40d9-80cf-7658b67f53f6","range":0,"rating":5,"reply":"We are pleased to hear moving was easy as pie! Thanks for choosing Extra Space Storage, Shelia!","replyTime":"2025-08-18T15:35:00","review":"Moving in and out was easy as pie! Every direction was self explanatory!","source":"Google","submissionTime":"2025-08-18T00:00:00","userName":"Shelia G."},{"reviewId":"028c8109-4b31-4dd7-8a8a-1157c3e69a92","range":0,"rating":5,"reply":"Hello Catherine, thank you for your positive rating!  Please stop by our office or call us if you have any questions.","replyTime":"2025-08-14T15:58:00","review":"Mrs Gloria was so sweet and very helpful everything went smoothly thanks love","source":"Google","submissionTime":"2025-08-14T00:00:00","userName":"Catherine S."},{"reviewId":"8752a02e-e965-4465-8d1c-c861c0ee58fd","range":0,"rating":5,"reply":"We're thrilled you had a 5-star experience at Extra Space Storage, Meee! Please let us know if there's anything else we can do to assist you with your storage needs. ","replyTime":"2025-06-12T07:08:00","review":"Gloria is amazing","source":"Google","submissionTime":"2025-08-12T00:00:00","userName":"Meee 5."},{"reviewId":"8a1dc231-cd51-4be6-bfba-30a0eb1b5789","range":0,"rating":5,"reply":"We are honored to have helped you out so much. Thank you for sharing your positive experience with us, Rose.","replyTime":"2025-07-31T10:45:00","review":"They have helped me out so much.","source":"Google","submissionTime":"2025-07-31T00:00:00","userName":"Rose R."},{"reviewId":"1adcc496-43a1-4e40-ae09-2d7fb97acf4f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback!","replyTime":"2025-07-30T13:24:00","review":"Love, love Gloria","source":"Google","submissionTime":"2025-07-30T00:00:00","userName":"cynthia P."},{"reviewId":"20602865-1513-47c1-baa5-ee657194a224","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with our customer service. Thank you for sharing your feedback!","replyTime":"2025-07-28T12:50:00","review":"Customer service was phenomenal. I accidentally rented a unit here and they refunded me in less than a few business hours. Grateful for the fast help and definitely would do business here again.","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"Jordan S."},{"reviewId":"59259e4a-4e93-4198-84d6-1efe5aab7626","range":0,"rating":5,"reply":"We are delighted to hear about your experience with our clean facility and Gloria and Leah's professional service!","replyTime":"2025-07-21T16:23:00","review":"Clean facility, Gloria and Leah were great! Very professional.","source":"Google","submissionTime":"2025-07-21T00:00:00","userName":"Charles D."},{"reviewId":"a2d74484-a89a-4927-b6c7-cc945897b6a9","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience with Ms. Gloria and our clean, safe facility. Thank you for recommending us!","replyTime":"2025-06-26T16:49:00","review":"Ms.Gloria, the general manager, is very professional and friendly. Willing always to help with a smile. This property is very clean and safe, in excellent conditions. I will recommend it to family and friends.","source":"Google","submissionTime":"2025-06-26T00:00:00","userName":"Edward R."},{"reviewId":"2f5f943d-7ebe-4e53-8394-ce614d529fdf","range":0,"rating":5,"reply":"We are delighted to hear about your wonderful experience with Ms. Gloria! Her professionalism, knowledge, and guidance made all the difference in helping you through the process. We're so glad she was able to assist you with signing your application, providing your gate code, and locating your unit. It's great to know that you found her to be sweet and kind as well. We truly appreciate your positive feedback and are thrilled that you're looking forward to doing business with us. Thank you for choosing our company for your storage needs!","replyTime":"2025-06-25T18:51:00","review":"The lady I spoke with Ms. Gloria was very professional and knowledgeable about what I needed... She walked me thru the signing of my app to the gate code to where my unit was located.. Very sweet kind lady... Im definitely going to enjoy doing business with this company... Thank you so much for the opportunity to give my little opinion. I couldn't  be more thankful and grateful...","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Kim G."},{"reviewId":"6bc4d7a7-18a3-4b78-b565-8d24a03a8c95","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our knowledgeable store manager! Thank you for recommending Extra Space Storage.","replyTime":"2025-06-25T18:29:00","review":"I met with the store manager and she was very knowledgeable about what I was looking for . I would recommend Eftra space for all of your storage  needs .","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Robert H."},{"reviewId":"c98d17d7-b7f0-4a59-a04c-dbf2e6cedb87","range":0,"rating":5,"reply":"We are delighted to hear Gloria provided great service! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-24T14:19:00","review":"Thank you Gloria!","source":"Google","submissionTime":"2025-06-24T00:00:00","userName":"Ahmad A."},{"reviewId":"72153cf5-7502-4b49-ab99-ed6fb95d8d5f","range":0,"rating":5,"reply":"We are delighted to hear Ms. Gloria made your moving process easy. Your kind words about her trustworthiness and reliability mean everything to us.","replyTime":"2025-05-29T13:11:00","review":"Ms Gloria was so sweet and helpful she made the process of moving easy and it was a breeze. Very trustworthy and reliable I would give 10 stars if I could thank you Ms. G","source":"Google","submissionTime":"2025-05-29T00:00:00","userName":"Dominque"},{"reviewId":"fc55fe92-9044-4161-ad3d-fca54dc0f195","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Gloria. We're grateful for your feedback.","replyTime":"2025-04-22T07:41:00","review":"Gloria was professional and friendly. Also extremely patient with me and answer all my questions. My property was secure and didn’t have any issues with any sort of rodents or pest","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"Mael M."},{"reviewId":"e9e9ea3e-98c7-4e27-b12a-d8f43f6c03e9","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with Extra Space Storage and Joy. Thank you for sharing your feedback!","replyTime":"2025-04-10T09:09:00","review":"Extra space storage was a joy , like joy my reperssntive  her name was joy thanks again ..","source":"Google","submissionTime":"2025-04-09T00:00:00","userName":"Diamonick D."},{"reviewId":"b38b258b-39ed-411e-8c9b-44b0a975915a","range":0,"rating":4,"reply":"We are privileged to have Gloria on our team. Thank you for your positive feedback, Sebastian!","replyTime":"2025-04-07T12:44:00","review":"Gloria, was very helpful, professional, and courteous all at the same time.??","source":"Google","submissionTime":"2025-04-07T00:00:00","userName":"Sebastian M."},{"reviewId":"ac718e9e-1dbe-4757-848c-2ebd77482725","range":0,"rating":5,"reply":"Thanks for your positive feedback, Jessica Jones. We appreciate your kind words about our pricing and staff.","replyTime":"2025-04-01T11:32:00","review":"Reasonably priced courteous staff","source":"Google","submissionTime":"2025-04-01T00:00:00","userName":"Jessica J."},{"reviewId":"33cd4666-347f-45ef-8c1e-946bafe023bd","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We are pleased to hear that you found our service helpful. Thank you for sharing your experience with us.","replyTime":"2025-03-26T08:22:00","review":"The service was very good and they were really helpful","source":"Google","submissionTime":"2025-03-26T00:00:00","userName":"James G."},{"reviewId":"547dc52d-6cc6-4d33-8ccd-d9c5a0fe7f3f","range":0,"rating":5,"reply":"We're pleased to hear you found the storage unit nice, clean, and spacious. Thank you for sharing your experience.","replyTime":"2025-03-27T08:45:00","review":"The storage unit was nice and clean and very big inside. Recommend it to anybody else.","source":"Google","submissionTime":"2025-03-26T00:00:00","userName":"John B."},{"reviewId":"8d4f5a94-1155-4d54-a658-6d20f434eb70","range":0,"rating":5,"reply":"We are pleased to hear that you found our storage facility nice and our workers friendly and accommodating. Thank you for your positive feedback!","replyTime":"2025-03-22T09:21:00","review":"The Storage facility is veary nice. The workers are friendly, polite, and accommodating.","source":"Google","submissionTime":"2025-03-22T00:00:00","userName":"Melvin “."},{"reviewId":"e2dfdc02-264b-44ec-b356-5840328a2d27","range":0,"rating":5,"reply":"We're elated to hear that Ms. Gloria was very polite and helpful. Thank you for your feedback.","replyTime":"2025-03-11T09:56:00","review":"Ms. Gloria was very polite and helpful.","source":"Google","submissionTime":"2025-03-11T00:00:00","userName":"C T."},{"reviewId":"9fcd16a6-41ec-4f3b-afe5-03e35f4c2976","range":0,"rating":5,"reply":"We're excited to hear that Gloria was very helpful and went above and beyond to assist you. Thank you for sharing your experience with us.","replyTime":"2025-03-08T15:05:00","review":"Gloria was very helpful. She explained everything we needed to know about the unit and find just the right size we needed. She went above and beyond!!","source":"Google","submissionTime":"2025-03-08T00:00:00","userName":"Audra A."},{"reviewId":"adb353b8-296b-44b4-a8f3-5d678c90eeea","range":0,"rating":5,"reply":"Thank you for sharing your experience. We're elated to hear that Gloria was very nice and helpful.","replyTime":"2025-02-15T11:47:00","review":"Gloria was very nice and helpfull","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Dennison J."},{"reviewId":"63bedeb9-6993-4eb3-abfa-101efc4a591b","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Lisa! We are glad to hear that Gloria provided you with professional and courteous service.","replyTime":"2025-02-15T12:54:00","review":"Gloria was  professional  and courteous and helped me with all my storage questions.Best service!!","source":"Google","submissionTime":"2025-02-15T00:00:00","userName":"Lisa K."},{"reviewId":"882feb13-25af-4c41-88e8-4d889c954053","range":0,"rating":5,"reply":"Thank you for sharing your experience with Gloria's exceptional assistance. We're delighted to hear she went above and beyond to help you with accessing your units, moving in, and more. We appreciate your feedback and are glad we could provide you with such a positive experience!","replyTime":"2025-02-10T11:39:00","review":"I had trouble gaining access to my units. So I went to the office location on Greenwell Springs, so Gloria left her office. Then came to my units on Airline assisted me with moving in, tags my lock and even touched up the spaces. She is very kind, friendly and helpful!","source":"Google","submissionTime":"2025-02-10T00:00:00","userName":"Chrystal M."},{"reviewId":"067fe4a2-a4ff-4ce7-a751-74d0707d40aa","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback on our well-maintained spaces and professional service. Thank you for sharing your experience with us.","replyTime":"2025-02-04T09:56:00","review":"All spaces are nice and well maintained, ms Gloria was very professional... thanks","source":"Google","submissionTime":"2025-02-06T00:00:00","userName":"Donald S."},{"reviewId":"1dfd5c13-453f-4821-b6c9-e398b84c5856","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Gloria. We sincerely value your feedback.","replyTime":"2025-02-05T13:13:00","review":"Gloria was very kind, polite and helpful. Thank you for having a fantastic property manager!","source":"Google","submissionTime":"2025-02-05T00:00:00","userName":"Amelia W."},{"reviewId":"6aa62219-fbb3-4b95-84f4-5f9000e2d3e2","range":0,"rating":5,"reply":"We're thrilled to hear that Gloria is professional and efficient. Thank you for taking the time to provide feedback.","replyTime":"2025-02-05T13:08:00","review":"Gloria is professional and efficient.","source":"Google","submissionTime":"2025-02-05T00:00:00","userName":"Charles W."},{"reviewId":"08960503-e519-4d29-af23-94d462ae6be3","range":0,"rating":5,"reply":"We are delighted to hear that Gloria was very nice and helpful. Thank you for your wonderful feedback.","replyTime":"2025-01-27T10:58:00","review":"Gloria was very nice and helpful.","source":"Google","submissionTime":"2025-01-27T00:00:00","userName":"Ryan J."},{"reviewId":"2790b42d-e2e9-44e8-bb8a-ae779636a95b","range":0,"rating":5,"reply":"Hi Tedrick, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.","replyTime":"2023-12-28T12:07:00","review":"Annie was awesome , give her a raise. Got me in and out. Add bene in there to","source":"Google","submissionTime":"2025-01-24T00:00:00","userName":"Tedrick N."},{"reviewId":"5112755c-8da2-43d1-8fe8-72ebf235be07","range":0,"rating":5,"reply":"We're privileged to have Gloria providing excellent customer service. Thank you for your feedback.","replyTime":"2025-01-24T09:34:00","review":"Gloria was very helpful and patient  during the weather. Excellent customer service","source":"Google","submissionTime":"2025-01-23T00:00:00","userName":"Da'Janai R."},{"reviewId":"4e36d764-d691-4a6b-9430-fb351eeca5f8","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience with Ms. Gloria and Extra Space Storage! It's wonderful to know that Ms. Gloria was able to assist you during such a stressful time and help you find a storage solution within your budget. We're glad you feel safe and can rest easy now. Our team strives to provide hassle-free service to all our customers, and we're delighted that we could meet your needs. Thank you for recommending us to your friends and family. We truly appreciate your kind words and support!","replyTime":"2025-01-15T13:17:00","review":"It’s been a very stressful week, being evicted not knowing where I was going to store my things. Very low on cash. Just hopeless, and right at the start of the new year. BUT when I say Ms. Gloria was heaven sent! God places people on your path for a reason. She was the absolute sweetest! She even was so willing to make sure I was very comfortable and allowing me to even tour their nearby property for pricing within my budget! I feel safe now! I can finally get a good nights rest!\nThank you Ms. Gloria and extra space! Will definitely be recommending this place to all my friends and family! Thanks so mcuh! Very hassle free","source":"Google","submissionTime":"2025-01-15T00:00:00","userName":"Deloris J."},{"reviewId":"69c85f84-76da-4d20-9845-e187f8e7107f","range":0,"rating":5,"reply":"Thank you for the review, Darryl! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage. ","replyTime":"2024-05-03T12:05:00","review":"Clean and nice staff","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"Darryl R."},{"reviewId":"f106f98b-1f30-4762-8e58-243ebb452719","range":0,"rating":5,"reply":"Hi Gloria, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (225) 927-5102 or stop by the office if you need anything!\n","replyTime":"2024-05-03T12:05:00","review":"The staff was really helpful and friendly during my visit at the property.","source":"Google","submissionTime":"2025-01-10T00:00:00","userName":"Gloria R."},{"reviewId":"faaac3e9-05f9-4a13-9ef6-2dd9ea2d3f9e","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.","replyTime":"2024-12-20T09:34:00","review":"10/10 Isaiah was the BEST","source":"Google","submissionTime":"2024-12-20T00:00:00","userName":"London H."},{"reviewId":"a52c329b-4474-47b6-b44d-91894b9b15d9","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're glad you had a pleasant experience with Isaiah. Thank you for sharing your thoughts!","replyTime":"2024-12-20T09:48:00","review":"The staff is very pleasant. I extremely enjoyed my interaction with Isaiah! Thank you all for what you do!","source":"Google","submissionTime":"2024-12-20T00:00:00","userName":"Daisy J."},{"reviewId":"06f9404d-49e5-40c4-b73d-fe111c216cf6","range":0,"rating":5,"reply":"We're overjoyed to hear about the great service you received from Isaiah at Extra Space Storage. It's wonderful to know that he was professional, and courteous, and took the time to answer all of your questions thoroughly. We truly appreciate you sharing your positive experience with us and highlighting how Isaiah made you feel valued as a customer. Thank you for your kind words and for taking the time to provide this feedback!","replyTime":"2024-12-20T10:45:00","review":"I can’t say more about the level of great service I received from this location. Isaiah was very professional and courteous. I asked a lot of questions and he answered each one without hesitation. He made me feel valued which is rare these days. Thank you so much Isaiah! You are truly an asset to the company!","source":"Google","submissionTime":"2024-12-20T00:00:00","userName":"Keionna J."},{"reviewId":"dfd4e1e2-e7ef-45dd-a53f-dc7aaff3ae39","range":0,"rating":5,"reply":"Thank you for your wonderful review! We're ecstatic to hear about your positive experience with Isaiah at Extra Space Storage. It's fantastic to know that Isaiah provided such exceptional service, from thoroughly explaining your options to helping you choose the perfect unit for your needs. We're glad that his professionalism, knowledge, and friendliness made your storage experience smooth, efficient, and stress-free. We're also pleased to hear that you found our facility clean, secure, and well-maintained. Your feedback is greatly appreciated, and we're thrilled that you'll be recommending us to friends and family. Thank you for choosing Extra Space Storage!","replyTime":"2024-12-20T11:07:00","review":"I can’t say enough great things about Isaiah at Extra Space Storage! From the moment I walked in, he went above and beyond to make sure my storage experience was smooth, efficient, and stress-free. Isaiah is incredibly professional, knowledgeable, and genuinely friendly, which made the entire process so much easier.\n\nHe took the time to thoroughly explain my options, helped me choose the perfect unit for my needs, and even walked me through the facility to ensure I was comfortable with my decision. His attention to detail and willingness to answer all my questions truly set him apart.\n\nThe facility itself is clean, secure, and well-maintained, but it’s employees like Isaiah who make all the difference. If you’re looking for top-notch customer service, look no further. Thank you, Isaiah, for going the extra mile—I’ll definitely recommend Extra Space Storage to friends and family because of you!","source":"Google","submissionTime":"2024-12-20T00:00:00","userName":"Garanique S."},{"reviewId":"620dd917-195d-465d-b9e4-4348437d30bb","range":0,"rating":5,"reply":"Thanks for sharing your experience, Stella! We're glad to hear that Ms. Gloria provided excellent service and made your storage setup quick and easy.","replyTime":"2024-12-16T10:04:00","review":"Ms Gloria was very polite and friendly. Didn’t take more than 10 minutes to set me up. She took me my storage and help me set my lock.","source":"Google","submissionTime":"2024-12-16T00:00:00","userName":"Stella R."},{"reviewId":"a652db2c-f258-45d5-ba63-5404465f0cef","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with Gloria at Extra Space Storage.","replyTime":"2024-12-11T08:53:00","review":"Gloria was very nice and helpful","source":"Google","submissionTime":"2024-12-10T00:00:00","userName":"leonard s."},{"reviewId":"7e35fae5-284e-403e-9494-3f364a90661a","range":0,"rating":5,"reply":"We're privileged to have Ms. Gloria on our team. Thank you for your kind words, Javoris Draine.","replyTime":"2024-12-02T11:45:00","review":"Ms Gloria is the best, she helped me quickly with efficiency. She is a blessing.","source":"Google","submissionTime":"2024-12-02T00:00:00","userName":"Javoris D."},{"reviewId":"98a6cdb4-e86f-4014-8d8d-47fbaa5f9f85","range":0,"rating":5,"reply":"We're delighted to hear that you had a great experience with us. Thank you for your wonderful feedback.","replyTime":"2024-11-21T09:07:00","review":"These folks have been great with working with me and I appreciate that…","source":"Google","submissionTime":"2024-11-21T00:00:00","userName":"Pitch M."},{"reviewId":"da0f2868-7205-4b7f-a977-1b04aa9f304a","range":0,"rating":5,"reply":"We're pleased to hear that Gloria was very helpful. Thank you for sharing your experience with us.","replyTime":"2024-11-19T10:03:00","review":"Gloria was very helpfull","source":"Google","submissionTime":"2024-11-19T00:00:00","userName":"Yadir O."},{"reviewId":"57f82a36-90ac-425c-bb6f-bde5bcc6bf72","range":0,"rating":5,"reply":"Thank you immensely for sharing your positive experience at Extra Space Storage. We deeply respect your feedback and are glad to hear that Ms. Gloria provided professional and supportive service.","replyTime":"2024-11-14T09:07:00","review":"Airline location is pretty accessible and quiet. Reasonably priced for the size of unit. Ms. Gloria, the new manager, has been professional, attentive, and supportive with the signing up process and payments. I am pleased with my experience here and would recommend this location to anyone in need of a storage space.","source":"Google","submissionTime":"2024-11-14T00:00:00","userName":"ShaLynn A."},{"reviewId":"03d17bf0-ddb0-4e44-9748-6ef7b8faa05e","range":0,"rating":3,"reply":"We understand you have a question regarding the lock issue. Your inquiry has been received.","replyTime":"2024-11-02T14:22:00","review":"It was good…. When they changed names, my lock was cut off and nobody knew why ………and when it changed names to Extra Space, the lock was cut again and prices went up. Outside of that,  It was a very convenient storage facility.","source":"Google","submissionTime":"2024-11-02T00:00:00","userName":"Ms. G."},{"reviewId":"d66fa504-2eb3-40eb-9e67-f25de6b91d3c","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Joy.","replyTime":"2024-11-01T10:07:00","review":"Joy is just a doll","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"Mlarence J."},{"reviewId":"17139187-2007-4039-82da-f04ae1c9f362","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience with us. We are glad our staff could assist you during this tough time.","replyTime":"2024-11-01T09:16:00","review":"Been going thru a tough time and the staff has been so helpful, professional & understanding.  I can't thank those ladies enough, nor do I have the words to say how grateful I am","source":"Google","submissionTime":"2024-10-31T00:00:00","userName":"Ms. K."},{"reviewId":"88af523f-85fa-4c39-a34e-efc57864e906","range":0,"rating":5,"reply":"Hi Walter, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!","replyTime":"2023-10-19T01:41:00","review":"Everything Was Perfect Thanks To Store Manger","source":"Google","submissionTime":"2024-10-16T00:00:00","userName":"Walter K."},{"reviewId":"24ce085a-fb50-4ae6-ba41-67e490a4ac44","range":0,"rating":5,"reply":"Thank you for sharing! Jana was really helpful.","replyTime":"2024-09-03T10:15:00","review":"Jana was really helpful!!","source":"Google","submissionTime":"2024-09-03T00:00:00","userName":"Day’Quan W."},{"reviewId":"e7850c79-913e-41b3-8711-f0e466da72fa","range":0,"rating":5,"reply":"We are thrilled to hear that you had a great experience with our customer service at Extra Space Storage!","replyTime":"2024-08-31T09:44:00","review":"Great customer service!","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Cynthia G."},{"reviewId":"2ee0b4b6-9bb8-4ef3-8a0f-c4919f02fe28","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Ms. Gloria. Thank you for sharing your positive experience with us!","replyTime":"2024-08-17T14:16:00","review":"Ms. Gloria was a nice person and she was very helpful and nice..","source":"Google","submissionTime":"2024-08-17T00:00:00","userName":"Iesha &."},{"reviewId":"0bf81ceb-287e-4637-926f-53b2afafa08f","range":0,"rating":5,"reply":"Hello Rachail, we're happy you found our staff to be so supportive during your experience here at CubeSmart Self Storage. If you have any further questions, please give us a call. We're always happy to help!","replyTime":"2023-12-05T23:09:00","review":"The staff at Extrra space are very helpful. They are willing to go out of there way to help customers. Thanks very much","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Rachail J."},{"reviewId":"665d2979-30a7-4ae6-a4ef-c816ec3a288e","range":0,"rating":5,"reply":"Thank you for your review, Caitlyn Wiley! We're glad to hear you had a positive experience with our storage unit and staff.","replyTime":"2024-08-15T11:35:00","review":"Very good Storage unit nice staff!!","source":"Google","submissionTime":"2024-08-15T00:00:00","userName":"Caitlyn W."},{"reviewId":"8ecf51ac-ad0f-4101-98c2-c5878be54a13","range":0,"rating":5,"reply":"We deeply respect your positive feedback on Gloria's excellent customer service and knowledge. Thank you for sharing your experience with us, Myrtle Watts.","replyTime":"2024-08-10T08:07:00","review":"I visited this site and Gloria was on duty. She has excellent customers service and very knowledgeable.","source":"Google","submissionTime":"2024-08-10T00:00:00","userName":"Myrtle W."},{"reviewId":"46ec7bff-e70e-48ee-9233-7225c5f8bdb4","range":0,"rating":5,"reply":"We are pleased to hear that Ms. Gloria was able to assist you with any issues you had. Thank you for recommending our location.","replyTime":"2024-08-06T08:18:00","review":"I had some issues & Ms. Gloria went out of her way to address everything & help me out. She was my angel that day. I would highly recommend this location & be sure to deal with Ms. Gloria for any services you may need.","source":"Google","submissionTime":"2024-08-06T00:00:00","userName":"Eric M."},{"reviewId":"25e5783b-0391-4bcd-9909-13de2ff9a9b1","range":0,"rating":5,"reply":"We're honored to have served you, Christina O'conner. Mrs. Glory is indeed excellent to work with. Thank you for your positive feedback.","replyTime":"2024-08-06T13:34:00","review":"MRS GLORY WAS VERY NICE AND EXCELLENT TO WORK WITH","source":"Google","submissionTime":"2024-08-06T00:00:00","userName":"Christina O."},{"reviewId":"272b3873-db3f-4420-8484-7f09b124d4e9","range":0,"rating":5,"reply":"We're privileged to hear that Gloria was very helpful showing you the unit that needed to be repaired.","replyTime":"2024-08-05T10:13:00","review":"Gloria was very helpful showing us the unit that needed to be repaired","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Sam J."},{"reviewId":"c24e13de-0b2b-4208-a535-6037c018f337","range":0,"rating":5,"reply":"We are elated to hear that Gloria was helpful in showing you the unit that needed to be repaired. Thank you for sharing your experience with us.","replyTime":"2024-08-05T10:14:00","review":"Gloria was helpful with showing me the unit that needed to be repaired.","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Tony B."},{"reviewId":"bd9cab1f-8cd7-4c93-b4d5-82d979c02997","range":0,"rating":5,"reply":"We are glad to hear that you had a positive experience with our customer service. Thank you for your feedback.","replyTime":"2024-08-05T15:20:00","review":"The customer service lady was very courteous, really knowledgeable about everything, would def","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Jonny N."},{"reviewId":"822b7adb-820c-4dc6-a971-7afd4f207ebc","range":0,"rating":5,"reply":"Thank you for your kind words about Gloria. We deeply respect your recommendation and are glad you had a positive experience.","replyTime":"2024-08-05T16:03:00","review":"Gloria was wonderful and understanding. I love her and I’m glad the company has such a great representative like her. I highly recommend the place. And ask for Gloria","source":"Google","submissionTime":"2024-08-05T00:00:00","userName":"Co'Dele J."},{"reviewId":"336376f0-9513-470d-adce-4d518e1b6798","range":0,"rating":5,"reply":"Thanks for the positive feedback, Curtis! We're overjoyed to hear that Tracey has been helpful and polite during your time at our storage facility. If you ever need anything, don't hesitate to reach out.","replyTime":"2024-07-18T10:36:00","review":"Gloria was helpfu, nice, polite and helpful. This is a great storage facility to store at.","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"Curtis H."},{"reviewId":"d6619405-88de-497f-bfca-0becab1b5c36","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Evelyn Beh. We are honored to have been able to help you with what you needed.","replyTime":"2024-07-30T13:51:00","review":"Understanding and able to help me with what I needed","source":"Google","submissionTime":"2024-07-30T00:00:00","userName":"Evelyn B."},{"reviewId":"1e866220-047f-412f-b513-2bb22284e48a","range":0,"rating":5,"reply":"Hi Ava, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!","replyTime":"2023-03-03T05:32:00","review":"Customer Service was excellent and fast service","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Ava D."},{"reviewId":"82939946-eb70-493d-82c3-1d85d415a7e8","range":0,"rating":5,"reply":"We genuinely admire your positive feedback, Tony! We're glad Gloria was able to assist you at our Baton Rouge facility. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-29T08:31:00","review":"Gloria at 8922 Greenwell Springs Road in Baton Rouge, Louisiana was very helpful and the facility was clean and safe for me to store my new cellphone Samsung Galaxy Fold 6 in until I was ready to activate it! I used that great facility to store only my phone, purchased the content warranty and had peace of mind! I checked out and settled my agreement today, 7/29/24 at 9:30am.  Thank you Gloria!","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Tony P."},{"reviewId":"f72695ba-eff0-444a-8097-6d163371b057","range":0,"rating":5,"reply":"We are thrilled to hear that you had a great experience with our customer service and pricing. Thank you for choosing Extra Space Storage!","replyTime":"2024-07-10T08:27:00","review":"Great customer service and reasonable pricing","source":"Google","submissionTime":"2024-07-09T00:00:00","userName":"Katerric7uu H."},{"reviewId":"654552e2-3249-4fbd-be7e-d194d45b205c","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about Gloria! We're glad to hear she was very helpful.","replyTime":"2024-07-10T08:40:00","review":"Gloria is very helpful","source":"Google","submissionTime":"2024-07-09T00:00:00","userName":"Willie G."},{"reviewId":"24273be3-5ee8-440d-8042-b3ddedaf122c","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We strive to provide the best customer service and maintain a clean facility for all our customers.","replyTime":"2024-07-06T11:38:00","review":"Greatest Customer service and very clean","source":"Google","submissionTime":"2024-07-06T00:00:00","userName":"Tia S."},{"reviewId":"5948c192-efb6-4246-a326-583468e41ada","range":0,"rating":5,"reply":"We are thrilled to hear that Tracey and Joy provided you with excellent service during your visit. Thank you for choosing Extra Space Storage!","replyTime":"2024-06-29T10:40:00","review":"Tracey helped with my payment and Joy was friendly too","source":"Google","submissionTime":"2024-06-29T00:00:00","userName":"Roy J."},{"reviewId":"ef1e2b0c-7d15-4b78-b980-615c14c8c5f4","range":0,"rating":5,"reply":"Thank you for sharing your feedback. We're honored to have been able to help you. If you have any further questions or concerns, please don't hesitate to reach out to us at (225) 927-5102.","replyTime":"2024-06-18T09:48:00","review":"Help","source":"Google","submissionTime":"2024-06-17T00:00:00","userName":"Epifanio T."},{"reviewId":"35fcc5c2-e947-4678-ab18-c7d65965f40c","range":0,"rating":5,"reply":"We're grateful for your kind words about Joe, Tracey, and Gloria. Thank you for choosing Extra Space Storage.","replyTime":"2024-06-04T10:17:00","review":"Joe, Tracey and Gloria were great","source":"Google","submissionTime":"2024-06-04T00:00:00","userName":"Joe P."},{"reviewId":"a68bfd27-c95b-40d3-8c2c-136d1625ced6","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We strive to provide excellent customer service at all times. Thank you for sharing your experience with us.","replyTime":"2024-05-31T12:57:00","review":"The customer service representative was very helpful and customer service friendly. A customer came in while I was there and although he was rushing her and impatient she was still courtestous and professional with him.","source":"Google","submissionTime":"2024-05-31T00:00:00","userName":"T d."},{"reviewId":"7d1371fc-2ee7-4fdf-a9eb-b4e954713286","range":0,"rating":4,"reply":"Hi Toriano, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-08T15:07:00","review":"Nice and clean","source":"Google","submissionTime":"2024-05-07T00:00:00","userName":"Toriano T."},{"reviewId":"b4eb2e6e-2f17-4586-86c4-1c7482a7d8bb","range":0,"rating":5,"reply":"Hi Lester, Thank you for taking the time to leave your feedback! 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