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They took the time and walk me to the unit.  Great personality and I hope they stay here!  Great great customer service!","source":"Google","submissionTime":"2026-05-06T00:00:00","userName":"Darrell W."},{"reviewId":"20f10c12-81cc-4f85-91a4-c72ba4bc3756","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're thrilled our service and customer care met your expectations.","replyTime":"2026-04-20T08:03:00","review":"Great service and customer service","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Fay_ W."},{"reviewId":"3281be61-7ca3-40cd-972c-489c8ef986a9","range":0,"rating":5,"reply":"Thank you for your positive feedback, Chris! We are excited to hear that you received excellent service all the time.","replyTime":"2026-02-10T07:56:00","review":"Excellent service! 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Please contact us at (225) 465-8150 to discuss your concerns directly.","replyTime":"2026-01-24T10:20:00","review":"AVOID AT ALL COST","source":"Google","submissionTime":"2026-01-24T00:00:00","userName":"Katherine S."},{"reviewId":"3864d23f-1928-4ef8-89f7-93335c107081","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled you received amazing customer service.","replyTime":"2025-12-26T09:11:00","review":"Amazingggggggg customer service","source":"Google","submissionTime":"2025-12-24T00:00:00","userName":"Chris W."},{"reviewId":"9f52fb81-8621-4fb9-974f-bd8144bf14b5","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled our team member provided such helpful service. Your loyalty means everything to us.","replyTime":"2025-12-26T08:20:00","review":"The young lady was very understanding and helpful. Such an amazing woman. I’ll store here over and over","source":"Google","submissionTime":"2025-12-24T00:00:00","userName":"Christopher W."},{"reviewId":"c6e762c1-11c6-49b3-ab2d-154bad7f448d","range":0,"rating":5,"reply":"We are thrilled to hear about your excellent experience with Extra Space Storage!","replyTime":"2025-11-28T09:58:00","review":"Excellent service!","source":"Google","submissionTime":"2025-11-28T00:00:00","userName":"Casey L."},{"reviewId":"d41a89af-2efd-4f0f-886d-62db9edb204a","range":0,"rating":5,"reply":"Your positive experience means everything to us. Thank you for recognizing our wonderful customer service team!","replyTime":"2025-11-10T17:27:00","review":"Customer service was absolutely wonderful","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Nathan M."},{"reviewId":"4c82fe1e-58c6-48ac-a6c7-4d61e9e4add7","range":0,"rating":5,"reply":"Thank you for taking the time to share your excellent experience with Extra Space Storage!","replyTime":"2025-11-08T07:23:00","review":"Excellent","source":"Google","submissionTime":"2025-11-07T00:00:00","userName":"Diamond V."},{"reviewId":"6e7e4528-6cac-4d45-a5f0-e38424e4570c","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Rayonia! Thank you for sharing your feedback.","replyTime":"2025-10-30T10:21:00","review":"The lil short-haired chick, Rayonia, was excellent! She was super friendly, professional, and made the whole process easy. Definitely give her a raise she knows how to treat customers right!","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"Tyeresha P."},{"reviewId":"f4b76c3e-27fb-4d4d-bafa-3931e693857f","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're glad to hear you had a positive experience with our staff. Thank you for sharing your experience!","replyTime":"2025-10-30T10:21:00","review":"The staff is always welcoming, professional, and ready to help with anything I need. I truly appreciate the great customer service and would definitely recommend them to anyone needing storage!","source":"Google","submissionTime":"2025-10-30T00:00:00","userName":"Arkia M."},{"reviewId":"690fd48b-0011-408d-9719-d35d71c0dc50","range":0,"rating":5,"reply":"Hi Meee, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything! ","replyTime":"2024-05-23T10:38:00","review":"Gloria is amazing","source":"Google","submissionTime":"2025-08-12T00:00:00","userName":"Meee 5."},{"reviewId":"5ea39b5c-1ffd-4205-bbb3-b9c3648e3c0b","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with Gloria. Her willingness to travel to the Airline location, assist with moving in, and touch up the spaces demonstrates our commitment to excellent customer service. We appreciate your feedback and are glad we could resolve your access issue promptly. Thank you for choosing our storage facility.","replyTime":"2025-02-10T11:42:00","review":"I had trouble gaining access to my units. So I went to the office location on Greenwell Springs, so Gloria left her office. Then came to my units on Airline assisted me with moving in, tags my lock and even touched up the spaces. She is very kind, friendly and helpful!","source":"Google","submissionTime":"2025-02-10T00:00:00","userName":"Chrystal M."},{"reviewId":"3b3b9e1e-c114-4b94-a8fb-05fe0a7aa9ee","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Shelbi! We appreciate your kind words about our staff, especially Mrs. Gloria. Your satisfaction is our priority.","replyTime":"2024-11-26T08:17:00","review":"Fairly enjoyed my experience this Extra Space location. Staff is friendly and very helpful from the time you move in to the time you move out of your storage. They assisted and answered every question I’ve ever had and went out of their way to make any request I’ve ever had or made be met. Mrs. Gloria is literally a sweetheart in the office.!! Her customer service and care alone will bring me back to this location if storage is ever needed again.","source":"Google","submissionTime":"2024-11-26T00:00:00","userName":"Shelbi' W."},{"reviewId":"3c6cc14c-807e-4a2b-a922-389088b4f064","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience with Miss Gloria. It's wonderful to know that she provided extra care and assistance to help you through the process, especially with the online and digital aspects. We truly appreciate you taking the time to share your feedback about her exceptional service. Thank you for choosing our facility!","replyTime":"2024-11-26T13:43:00","review":"Miss Gloria was amazing and very helpful. I’m a older gentleman so I don’t do a whole Lotta stuff online and digital stuff like that but I just want to thank Miss Gloria for her extra care to helping me get through this process.","source":"Google","submissionTime":"2024-11-26T00:00:00","userName":"ELDON L."},{"reviewId":"59463226-1907-4ef7-a687-8f78438dca9b","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with our service. Thank you for sharing your feedback!","replyTime":"2024-11-23T08:09:00","review":"I called this morning, to my bill for the month and the service was great. They were able to work with me. I appreciate that!","source":"Google","submissionTime":"2024-11-23T00:00:00","userName":"andrea a."},{"reviewId":"b28f2abf-362b-4f5a-9331-c576f4b71cb9","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Ms. Gloria. Thank you for sharing your feedback.","replyTime":"2024-11-19T08:39:00","review":"Ms. Gloria was very helpful with finishing my application over the phone. Very energetic and good energy. Thank you Ms. Gloria.","source":"Google","submissionTime":"2024-11-19T00:00:00","userName":"Alauna B."},{"reviewId":"d46c5af6-db29-48da-96e1-0b6a212737bd","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for choosing Extra Space Storage!","replyTime":"2024-09-21T14:38:00","review":"Administration was very helpful assisting me with my rental I have not moved in yet so I don't have anything else to add.","source":"Google","submissionTime":"2024-09-21T00:00:00","userName":"Sandra A."},{"reviewId":"252f401f-e73d-49a0-b115-865c8cd0b1d0","range":0,"rating":5,"reply":"We're honored to hear that they take care of their customers. Thank you for reaching out.","replyTime":"2024-09-07T08:27:00","review":"They take care of their customers.","source":"Google","submissionTime":"2024-09-07T00:00:00","userName":"Christopher M."},{"reviewId":"c7930ca2-27bd-4627-90ad-0fbcb3119728","range":0,"rating":5,"reply":"We're excited to hear that you found our locker clean and well lit. Thank you for your review.","replyTime":"2024-08-31T10:00:00","review":"Locker is clean and well lit. Thanks","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Kapt K."},{"reviewId":"41eab859-839b-458e-8d23-b934233dfd58","range":0,"rating":5,"reply":"We sincerely value your feedback. Thank you for the positive review, Cynthia Gaines!","replyTime":"2024-08-31T10:29:00","review":"Great service!","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Cynthia G."},{"reviewId":"2f3ed4ce-b672-4df3-ad24-81d06fd41e43","range":0,"rating":5,"reply":"We're overjoyed to hear that Gloria is awesome! Thank you for sharing your experience with us.","replyTime":"2024-08-31T13:28:00","review":"Gloria is awesome  !!!!","source":"Google","submissionTime":"2024-08-31T00:00:00","userName":"Shuron W."},{"reviewId":"2fefe06f-401c-4394-9a02-07b7c852fa29","range":0,"rating":5,"reply":"We're pleased to hear that Gloria was helpful and polite during your moving process. Thank you immensely for sharing your experience with us, Jamazinme.","replyTime":"2024-08-13T13:26:00","review":"Thank you Gloria you were very helpful and polite. You have great patience and you made my process of moving much better.","source":"Google","submissionTime":"2024-08-13T00:00:00","userName":"Jamazinme"},{"reviewId":"efa95429-dc2e-419b-aded-44959119f4df","range":0,"rating":1,"reply":"Hi Aswathy, thank you for taking the time to leave us a review. We strive to provide 5 star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments. \r\n","replyTime":"2024-07-29T09:05:00","review":"Poor customer service. Unclean unit. Charged me additional 1 month rent even after informing in person and via website that I moved out. I had to call 4 times to ask for a refund. The storage manager didn't have the patient to listen to what I wanted to convey and instead was talking to me about some other customer issue as my issue. Eventually after almost 5 hours the manager called and said the amount has been refunded. But no apology or polite language for charging me the rent after my move out and also for accusing me for some other customers mistake.\n\nAlso, I rented the unit for June and July, and I have been to the facility multiple times in that 2 months, and the main gate remains open all the time, even at night. Making it highly susceptible for theft and vandalism.","source":"Google","submissionTime":"2024-07-29T00:00:00","userName":"Aswathy A."},{"reviewId":"0f660eba-3c32-459f-8f92-28afc741d822","range":0,"rating":5,"reply":"We're happy to hear that Gloria was able to assist you so well and make your experience comfortable and easy. Thank you for sharing your positive feedback with us.","replyTime":"2024-07-08T09:31:00","review":"Today was a really good day. I was having problems with the website could make a payment called in to the Baton Rouge location and spoke to a lady by the name of Gloria. Gloria was so pleasant. She was very patient and very considerate. She helped me get my payment in and she set me up for auto pay so I wouldn’t have to deal with trying to pay online. She also sent me out, a link to fill out my lease because of them transitioning over from old company thank you Gloria. You’re such a sweet person. You did what you had to do and you made it real comfortable and easy for me. I give Gloria 100 stars cause five is not enough thank you Gloria","source":"Google","submissionTime":"2024-07-08T00:00:00","userName":"Barbara E."},{"reviewId":"735474e0-52b6-4a59-bcd3-e9c162182304","range":0,"rating":5,"reply":"We're pleased to hear that Mrs. Gloria's communication skills were on point and that she was a big help. Thank you for taking the time to share your experience with us.","replyTime":"2024-07-08T13:39:00","review":"Mrs Gloria was wondering here communicate skills was on point she was also a big help","source":"Google","submissionTime":"2024-07-08T00:00:00","userName":"Black M."},{"reviewId":"b2047574-b7dd-4505-bd3a-cc50aa956406","range":0,"rating":5,"reply":"Joy is amazing! We are utterly delighted to hear that you had a great experience with us. Thank you for the positive feedback!","replyTime":"2024-06-29T10:46:00","review":"Joy is amazing","source":"Google","submissionTime":"2024-06-29T00:00:00","userName":"Roy J."},{"reviewId":"1ea1edf9-d2a3-44de-8748-fc94bd31424d","range":0,"rating":5,"reply":"We're thrilled to hear that you think Extra Space Storage is the best! Thank you for your kind words.","replyTime":"2024-05-26T10:25:00","review":"Extra Storage is the best","source":"Google","submissionTime":"2024-05-26T00:00:00","userName":"Shawn H."},{"reviewId":"c7957e61-7e8e-4a72-936b-6061f534eaf7","range":0,"rating":5,"reply":"We are honored to have been able to provide great help and availability for you, Warren. Thank you for choosing Extra Space Storage.","replyTime":"2024-05-16T10:34:00","review":"Great help and availability!","source":"Google","submissionTime":"2024-05-16T00:00:00","userName":"Warren W."},{"reviewId":"3424282a-44aa-479a-b333-2df1f00296cf","range":0,"rating":5,"reply":"Hello, Lester. Thank you for the 5-star review! We're so happy Ms. Joy could help. As always, we're here to help at 888-storage whenever you need us.","replyTime":"2024-05-06T14:55:00","review":"Ms Joy is amazing, wonderful new staff making the place wonderful to store","source":"Google","submissionTime":"2024-05-06T00:00:00","userName":"Lester R."},{"reviewId":"ba361c24-826f-4476-ab0c-e65af94e4112","range":0,"rating":5,"reply":"Thank you for your 5-star review, Conszela. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.  \n\n","replyTime":"2024-05-07T13:10:00","review":"Love the improvement! Staff is very friendly!!","source":"Google","submissionTime":"2024-05-03T00:00:00","userName":"Conszela"},{"reviewId":"882a2259-a666-47c3-bc93-814b6b571cf9","range":0,"rating":5,"reply":"Thank you for the kind remarks, Datgurlrae! We're so happy to hear we have your recommendation! Please stop by the office or call 888-storage if you need anything.\n","replyTime":"2024-05-01T10:53:00","review":"they were nice and friendly , i recommend!!","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"Datgurlrae V."},{"reviewId":"6a2fdcc9-ec22-43d5-8e39-273dfff4f34d","range":0,"rating":5,"reply":"Thank you for the kind words, Da'janai! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-03T16:35:00","review":"Great customer service","source":"Google","submissionTime":"2024-05-01T00:00:00","userName":"Da'Janai R."},{"reviewId":"bd68d2ff-49e2-485f-ae1b-5bf3bfc6d6e1","range":0,"rating":5,"reply":"Thank you for the review, Gloria! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-03T13:37:00","review":"The staff was really helpful and friendly during my visit at the property.","source":"Google","submissionTime":"2024-04-30T00:00:00","userName":"Gloria"},{"reviewId":"11af4654-00ea-492c-a565-1d1c55ae0e1d","range":0,"rating":5,"reply":"Thank you for the review, Gloria! We pride ourselves on having a friendly, helpful staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything. \n","replyTime":"2024-05-03T13:36:00","review":"The staff was really helpful and friendly during my visit at the property.","source":"Google","submissionTime":"2024-04-30T00:00:00","userName":"Gloria R."},{"reviewId":"ef8228fc-ed48-431c-8a23-650f17dc7696","range":0,"rating":5,"reply":"Thank you for the kind words, Brandy! We're committed to providing excellent customer service. Don’t hesitate to call us at 888-storage if you need anything. \n\n","replyTime":"2024-05-03T13:29:00","review":"The employees are very nice and informative!!","source":"Google","submissionTime":"2024-04-30T00:00:00","userName":"Brandy 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