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We're glad to hear you had a great visit, and we will be sure to share your kind words with Debbie and the team.","replyTime":"2026-10-23T08:36:00","review":"Awesome experience! Debbie is amazing!","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"Nicole D."},{"reviewId":"9da93911-d2e6-40f5-81d6-60a8d9033a0b","range":0,"rating":1,"reply":"Thank you for reaching out. We understand your concerns about rental rate increases, late fees, the auction date, and irreplaceable personal belongings, Haylie. Please contact us at (918) 266-1990 so we can review your account and concerns, including the reported spiders.","replyTime":"2026-10-17T07:16:00","review":"Changing my review after being here for awhile. they constantly change your rental rate for no reason. I could not afford it after them changing the price and there’s a giant 120 late fee My unit was auctioned they told me the wrong date for that so then I called to ask about my personal belongings, photos things that the auctioneer can’t sell and will throw away anyways. I called ahead told these people I couldn’t afford the unit and that when it’s auctioned please ask about the photos they had no idea what I was talking about. This place sucks. Don’t rent here… if you get behind they make it impossible to catch up and will not care about any personal belongings. I realize it’s my fault that it went up for auction but if these things were brought up the day the unit was sold the person would probably have left these things behind as they have no money value and are irreplaceable to the owner. This place sucks don’t rent here and if you do don’t put anything important to you in these units especially if your low income and can’t afford random rent increases. Also there are black widow spiders in the units here.","source":"Google","submissionTime":"2026-10-16T00:00:00","userName":"Haylie B."},{"reviewId":"9e3fbc36-b8e5-49cd-ab25-9173dd21da36","range":0,"rating":5,"reply":"Thank you for sharing your experience, Darlene. We are glad to hear that you appreciated the check-in call and that you are satisfied with our service and pricing at Extra Space Storage.","replyTime":"2026-09-15T11:27:00","review":"It was nice to get a \"new customer “ check in call this morning...I'm Happy with my service and the price is right for sure ..","source":"Google","submissionTime":"2026-09-15T00:00:00","userName":"Darlene T."},{"reviewId":"8ea9bc66-3240-4839-8a24-8e6b254ff681","range":0,"rating":5,"reply":"Thank you for your review, Sadie! We're glad to hear our team was helpful and kind, and we appreciate you choosing Extra Space Storage.","replyTime":"2026-09-15T15:59:00","review":"Very helpful and nice!!","source":"Google","submissionTime":"2026-09-15T00:00:00","userName":"Sadie C."},{"reviewId":"732f3ce7-7bbb-47f9-b4b0-2676549c8cdd","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Camry! Debbie and our app-based gate access are highlights we're proud of. See you again soon!","replyTime":"2026-08-20T14:37:00","review":"Debbie at the Catoosa location was always very helpful and friendly if I had any questions.\nGate access via app was super nice!","source":"Google","submissionTime":"2026-08-20T00:00:00","userName":"Camry C."},{"reviewId":"1dc544b1-f6ef-4503-9028-8a28e44a941b","range":0,"rating":5,"reply":"We are thrilled to hear Debby provided kind, helpful service and your belongings stayed safe in our temperature-controlled unit all summer, Raelle!","replyTime":"2026-08-06T13:39:00","review":"Debby was super helpful and very kind! She helped me figure out the code for my storage unit when I forgot it. All of my stuff was kept safe and cool all summer long in the temperature controlled storage unit.","source":"Google","submissionTime":"2026-08-06T00:00:00","userName":"Raelle G."},{"reviewId":"807922cd-b357-4b9b-9d47-4fb1e9f69c18","range":0,"rating":4,"reply":"We greatly appreciate your feedback, Kaly! We agree — people make all the difference. We'll note the wait for the door lock code to improve future experiences.","replyTime":"2026-08-03T07:52:00","review":"They were quick on helping us get a storage spot but we had to wait for the door lock code. The manager was super sweet and helpful! People make all the difference!","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Kaly A."},{"reviewId":"00000f19-a0a6-4b63-8052-68b8843dc2f7","range":0,"rating":5,"reply":"We are delighted to hear Debbie resolved the billing mixup and made your move-out seamless. We'll make sure she receives this recognition, Jacob!","replyTime":"2026-07-28T09:48:00","review":"Ms. Debbie is the only reason for this 5 star review. The company is alright, had a mixup when we first started using their services and were supposed to be put in a climate controlled unit when we were actually provided an outside unit but still charged climate controlled storage rates. Ms. Debbie worked with the owners and I to fully refund all of the excess payments. Good clean location and first class customer experience all credited to Ms. Debbie. She also made the move out process easier than tying your shoes. Thank you so much Ms. Debbie. Your company needs to give you a raise.","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"Jacob &."},{"reviewId":"d5605a86-4489-4d5f-b430-0515a09e6ffd","range":0,"rating":5,"reply":"Thank you for sharing! We are glad Debbie made your experience a great one.","replyTime":"2026-07-28T14:28:00","review":"Debbie is great to work with!","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"OUNick008 (."},{"reviewId":"48550449-465c-4a0f-b742-8dcbf0aab2f1","range":0,"rating":5,"reply":"We're pleased to hear you had a lovely experience at Extra Space Storage, Nick. Thank you for your kind words about Debbie's assistance.","replyTime":"2026-08-06T14:59:00","review":"Lovely place and great help from Debbie she was an amazing help","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"Nick P."},{"reviewId":"27758a48-84e8-40e7-94f1-1ac4641a8260","range":0,"rating":5,"reply":"We are elated to hear your kind words, Vickie! Years of great customer service at our Catoosa location is exactly what we strive for. Thank you!","replyTime":"2026-07-28T14:26:00","review":"I have had a storage unit Extra Space Storage units in Catoosa for years and they great customer service.","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"Vickie C."},{"reviewId":"f7cf0bb3-40e4-422c-bcc4-e7ab300e0dc5","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Kathy! We're glad Tanya made your experience helpful and easy. We'll pass along your kind words to her!","replyTime":"2026-07-23T10:00:00","review":"Extremely helpful and easy to work with. Tanya was a friendly face that I look forward to seeing in the future.","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Kathy H."},{"reviewId":"f650203c-7aa6-4e9e-9971-d3a45cfe8c0f","range":0,"rating":5,"reply":"We are honored to hear Tonya helped your in-laws find the right unit at a better rate. Thank you, Chelsie!","replyTime":"2026-07-23T10:00:00","review":"Tonya was the absolute best at helping us get my in laws moved in and downsized to the right size unit. They were highly overpaying at another facility and she was very helpful in showing us options! A+++++++","source":"Google","submissionTime":"2026-07-23T00:00:00","userName":"Chelsie H."},{"reviewId":"3251754b-0864-4bc7-b336-8d4968056a57","range":0,"rating":5,"reply":"Hi Tanker1050, thank you for your 5-star rating! We're so glad you had a good experience with Extra Space Storage. ","replyTime":"2026-07-07T22:40:00","review":"Great experience easy and fast","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"TANKER1050"},{"reviewId":"f794a456-1208-4280-9f7c-e2385f7b1c3e","range":0,"rating":5,"reply":"We are privileged to have provided you with a friendly and clean storage experience, Tia. Thank you for your kind words!","replyTime":"2026-07-03T10:50:00","review":"Very friendly staff! Anything we needed, they were happy to help! And the facilities were kept very clean and locked behind a gate!","source":"Google","submissionTime":"2026-07-03T00:00:00","userName":"Tia C."},{"reviewId":"97333af0-6501-456f-9913-b1320abbd490","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are thrilled to hear about your positive experience with Debbie and our storage facility. Thank you for recommending us, Anita!","replyTime":"2026-07-03T12:13:00","review":"I have had a storage space here for almost a year and it’s always clean, I have easy access to my unit, and I always feel safe going in and out of the facility. Today I had to add a unit and I called and spoke to Debbie she was extremely helpful in getting that added! 10 out of 10 recommend this place!!","source":"Google","submissionTime":"2026-07-03T00:00:00","userName":"Anita S."},{"reviewId":"d5b7117a-2210-4ae8-af7a-8e95743101ad","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Pablo. Thank you for sharing your experience with us.","replyTime":"2026-07-03T14:58:00","review":"Super helpful and nice, overall nice experience with everything.","source":"Google","submissionTime":"2026-07-03T00:00:00","userName":"Pablo P."},{"reviewId":"5c337dfa-3a01-4a3b-a427-efbc6ecfdc3e","range":0,"rating":5,"reply":"Thank you for your review! We're glad our customer service and facilities met your expectations. See you next time!","replyTime":"2026-06-30T09:18:00","review":"Very good costumer service and great facilities!!!","source":"Google","submissionTime":"2026-06-30T00:00:00","userName":"Señor P."},{"reviewId":"397b1e34-e799-4251-9e9b-9ad866f51f13","range":0,"rating":5,"reply":"We are pleased to hear about your great experience with our team member. Happy to have you with us, Daylynn!","replyTime":"2026-06-16T11:30:00","review":"The lady at the desk in the office is so sweet and helpful!  Very quick to help and solve any problems you may encounter.  So happy we moved our stuff to this location!","source":"Google","submissionTime":"2026-06-16T00:00:00","userName":"Daylynn G."},{"reviewId":"5ed2f6f6-91ed-449d-a571-ace9ee88e045","range":0,"rating":2,"reply":"Your concerns are noted, Mike. Please feel free to reach out to us at (918) 266-1990 to discuss this further.","replyTime":"2026-06-13T10:42:00","review":"We are removing our items from storage because they keep raising the monthly rates. There are many more affordable options available.","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Mike M."},{"reviewId":"1e0dc142-4d63-4386-b6f4-61cf18fa74a8","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about Debbie's professional and helpful service with Extra Space Storage.","replyTime":"2026-06-03T15:48:00","review":"Debbie was very professional and helpful","source":"Google","submissionTime":"2026-06-03T00:00:00","userName":"Bellis4u"},{"reviewId":"ba9b116b-27f2-4e6e-8209-576787c4249f","range":0,"rating":5,"reply":"Thank you immensely for the wonderful feedback Samantha! We're thrilled Debbie made your experience simple and easy.","replyTime":"2026-05-23T12:41:00","review":"Wonderful experience! Simple and easy. Debbie that answers the phone is an absolute sweetheart! Thank you","source":"Google","submissionTime":"2026-05-23T00:00:00","userName":"Samantha H."},{"reviewId":"6ce5b2f5-c4ca-44d1-85bd-7f9110bde62b","range":0,"rating":5,"reply":"We are delighted to hear you found our facility clean and our staff respectful. Thank you, Kelly, for recommending Extra Space Storage!","replyTime":"2026-04-22T18:38:00","review":"Very great place very clean and the lady in charge is very respectful I definitely recommend anybody to come here if you need storage","source":"Google","submissionTime":"2026-04-22T00:00:00","userName":"Kelly F."},{"reviewId":"cc734815-55f9-4994-b60d-edd6a26b093b","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Debbie provided fantastic service explaining rates and the app patiently. Thank you for your feedback, John.","replyTime":"2026-04-19T11:29:00","review":"Debbie was fantastic, she was patient as she explained different rates and the app to me.","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"John"},{"reviewId":"d8611163-6ddc-4ab0-a906-9014a3a1ef27","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Dionne! We're glad Debbie made your experience fast and easy. We appreciate your satisfaction with our clean, safe facility.","replyTime":"2026-04-08T14:58:00","review":"Debbie was very helpful and the process to get a storage was fast and easy. Pricing was very reasonable and the facility is clean and feels safe.\nOther reviews of regular price increases does cause me concern, but at the moment I'm satisfied with the level of service and quality of the facility.","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"Dionne C."},{"reviewId":"0e2cc82b-e70b-4460-8f8a-75230ddf358e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback Dalton! We're thrilled Debbie provided excellent service and kept your belongings secure safely.","replyTime":"2026-03-24T17:31:00","review":"This place is great they have kept our stuff secured. Debbie is the nicest and if y’all ever have problems contact her she will help you with whatever. Thank you extra space storage for your business and keeping our stuff safe.","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Dalton D."},{"reviewId":"870ccabb-f285-4408-b6e8-360c5b0f0568","range":0,"rating":5,"reply":"Your positive feedback about our secure facility and excellent customer service means everything to us. We look forward to serving you again, Erin!","replyTime":"2026-03-15T14:28:00","review":"Secure facility, excellent customer service on-site.  Would use again.","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"Erin G."},{"reviewId":"bbb4a1ba-1e0f-47c2-8379-53e3322955f1","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience with our secure and well-maintained storage unit. Thank you for sharing, Erin!","replyTime":"2026-03-15T14:41:00","review":"Secure unit, well maintained, excellent on-site customer service.","source":"Google","submissionTime":"2026-03-14T00:00:00","userName":"Erin G."},{"reviewId":"e1ca18a1-271c-4bba-90b1-c47d2d640bc5","range":0,"rating":1,"reply":"We apologize for the pricing concerns and communication issues. Please contact us at (918) 266-1990 to discuss your experience.","replyTime":"2026-03-08T09:45:00","review":"Highway Robbery within 3 months.\n1st month free sike.\nWent from 121$ monthly to 221$ in 3 months.\nNo notice just robbery\nThey auction your stuff off for quick returns.\nI've called repeatedly for months.\nPaid the ransom pay and got out.\nDon't recommend\nGo private owned not Big bad Corporate","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"The F."},{"reviewId":"1dca4adb-85e0-4f2b-ab0d-0cdccd4f1dbc","range":0,"rating":1,"reply":"Sorry for any inconvenience with pricing, pest issues, and security concerns. Please contact us at (918) 266-1990 to discuss your experience.","replyTime":"2026-02-20T18:54:00","review":"Would never recommend extra space. price doubles from $70-$80 to $160-$190 every three months. Saw cockroaches and let staff know and they blew it off like that's not uncommon. when moving out the handle of the door into the building was gone like someone may have cut it an broken in. horrible customer service I moved from a bigger unit to a smaller unit to keep a lower rate and in 3 more months they double that price as well. called storage units around and everyone next to them is better in price they dont do market pricing and wont double your price after 3 months. Route 66 mini storage is one that is way better if your in the catoosa/claremore area. dont get scammed by this company like i did. pictures are of the door going into the controlled unit building and the the cockroach at the front entrance. when moving out it looked as if a bunch of other customers were dissatisfied as well as I seen multiple people moving out and a bunch of empty tags on units that were not empty in prior months.","source":"Google","submissionTime":"2026-02-28T00:00:00","userName":"Justin E."},{"reviewId":"e6a48cbe-b4f2-45d7-9aba-5e038f7650b3","range":0,"rating":1,"reply":"Please contact us at (918) 266-1990 to discuss your account, Mackenzie.","replyTime":"2026-03-01T09:11:00","review":"Make sure you're okay with your rent rate DOUBLING every couple of months because of \"market demands\". Tried to stay with this business and moved to a smaller unit only for them to double our price again two months later.","source":"Google","submissionTime":"2026-02-28T00:00:00","userName":"Mackenzie H."},{"reviewId":"eee408c0-b5b8-40b4-b39c-b7fc68f17f05","range":0,"rating":5,"reply":"Thanks for sharing your experience, Stacie! We're honored to hear that renting online was a breeze and that service was quick when getting into the unit.","replyTime":"2026-02-27T18:41:00","review":"Renting online was a breeze, and service when first getting into the unit was quick.","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"Stacie B."},{"reviewId":"6e7f3a97-f869-4ebc-94cf-d1cfd3280421","range":0,"rating":5,"reply":"We genuinely admire your positive feedback about our clean facility and friendly manager. Thank you for sharing your experience.","replyTime":"2026-02-25T15:02:00","review":"The facility was very clean and the manager was very nice.","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"Jimmy G."},{"reviewId":"f65a1bcb-136f-4310-acf7-dd4c1fd8a2b6","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Kayleigh! We are thrilled to hear that our team at Extra Space Storage was able to assist you.","replyTime":"2026-02-16T18:42:00","review":"The people that work at this one is the sweetest people and very understanding!","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Kayleigh M."},{"reviewId":"5d49c538-798d-4d0b-baa7-52a30b3bb8ef","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Kayleigh! We are thrilled to hear that our team at Extra Space Storage was able to assist you.","replyTime":"2026-02-16T18:42:00","review":"The people that work at this one is the sweetest people and very understanding!","source":"Google","submissionTime":"2026-02-16T00:00:00","userName":"Kayleigh M."},{"reviewId":"10c197de-5238-4725-8e71-f65666a02d65","range":0,"rating":4,"reply":"Thank you for your wonderful feedback! We appreciate you noting our great prices and friendly staff. We'll work on improving our snow removal process.","replyTime":"2026-02-07T09:23:00","review":"Great price friendly staff .\nThe only down side obviously dont handle snow often .the lot had been plowed but looked like dirt was added to the snow made it very messy.","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Kevin K."},{"reviewId":"c829769a-8641-4572-aece-631a12c22fc5","range":0,"rating":5,"reply":"Thank you immensely for your review. We are thrilled to hear about your positive experience with Extra Space Storage. It's wonderful to know that you found our facility to be the perfect solution for storing your belongings during your home flooring project. We're pleased that you appreciated the easy access for entering and exiting our facility, as we understand how important convenience is when you're moving furniture and household items in and out of storage. Your kind words about our staff being knowledgeable, kind, helpful, and friendly truly mean a great deal to us. We take pride in providing excellent customer service and ensuring that every customer feels supported throughout their storage experience. It's fantastic to hear that we were able to accommodate all of your furniture and household belongings during this transitional time in your home. We're honored that this was your first storage experience in the area and that it exceeded your expectations. We look forward to serving you again whenever you may need storage solutions in the future.","replyTime":"2026-02-06T18:52:00","review":"Extra Space Storage is a great place to store your things. We liked the easy access when entering and exiting.  The staff was very knowledgable, kind, helpful and friendly.  We had new flooring put in our house , therefore needed a place to put everything in our house, furniture, etc.  Extra Space Storage was Perfect!   This was our first experience renting a storage unit in this area. We will definitely use this facility again when needed.","source":"Google","submissionTime":"2026-02-06T00:00:00","userName":"Jackie B."},{"reviewId":"a3372e42-31c1-46ce-b11a-100bb515e7b8","range":0,"rating":5,"reply":"Thank you immensely for your review. We are thrilled to hear about your positive experience with Extra Space Storage. It's wonderful to know that you found our facility to be the perfect solution for storing your belongings during your home flooring project. We're pleased that you appreciated the easy access for entering and exiting our facility, as we understand how important convenience is when you're moving furniture and household items in and out of storage. Your kind words about our staff being knowledgeable, kind, helpful, and friendly truly mean a great deal to us. We take pride in providing excellent customer service and ensuring that every customer feels supported throughout their storage experience. It's fantastic to hear that we were able to accommodate all of your furniture and household belongings during this transitional time in your home. We're honored that this was your first storage experience in the area and that it exceeded your expectations. We look forward to serving you again whenever you may need storage solutions in the future.","replyTime":"2026-02-06T18:52:00","review":"Extra Space Storage is a great place to store your things. We liked the easy access when entering and exiting.  The staff was very knowledgable, kind, helpful and friendly.  We had new flooring put in our house , therefore needed a place to put everything in our house, furniture, etc.  Extra Space Storage was Perfect!   This was our first experience renting a storage unit in this area. We will definitely use this facility again when needed.","source":"Google","submissionTime":"2026-02-06T00:00:00","userName":"Jackie B."},{"reviewId":"6664fc99-f0c1-4fa1-9aba-bfe1b50621d7","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We're thrilled to hear about your positive experience with our staff and clean storage spots. Thank you for sharing your experience!","replyTime":"2026-01-30T12:37:00","review":"Staff was incredibly kind and helpful, storage spots are clean and easy to access. Any time I had any questions the were more than happy to help me!","source":"Google","submissionTime":"2026-01-30T00:00:00","userName":"Ashley R."},{"reviewId":"af854bc5-a147-435e-8e96-44018846d5c7","range":0,"rating":1,"reply":"We apologize for the unexpected price increase. Please contact us at (918) 266-1990 to discuss your concerns.","replyTime":"2026-01-20T15:00:00","review":"Price hikes 80$\nAfter a few months\nNot something I need to worry about","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"B D."},{"reviewId":"139b5702-392d-4c60-8e64-7303b9c35625","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with Debbie at Extra Space Storage. Thank you for your feedback!","replyTime":"2026-01-15T14:54:00","review":"I’m very thankful for the help I received. Debbie were patient, knowledgeable, and always willing to help. It made a big difference for me, and I highly recommend them.","source":"Google","submissionTime":"2026-01-15T00:00:00","userName":"Pablo P."},{"reviewId":"91064193-fdf8-42f5-b068-b2841fcb6f98","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Very friendly, clean, Just Loved Shelly the manager, very informative.\nNew review:\nThis Stirage place was once Cube Smart.  Now it is extra space storage.  I was 100 % Satisfied with Cube Smart.  Im going to move out because my cost has more than doubled since new owners took over.  Since being Extra Space, though they are friendly and reasonably clean, it doesn't hold a candle to Cube Smart. When Manager Shelley was running it, the grounds were very clean.  She kept the grounds spotless.  Now leaves pile up against the storage door and its gotten redicously expensive. The same company rents cheaper else where.  Though it is very convenient, the price is running me off.","source":"Google","submissionTime":"2026-01-14T00:00:00","userName":"Gayle S."},{"reviewId":"d7d5b4b8-1a28-4cf6-a4cd-58ba686f0d8a","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Austin! Thank you for sharing your experience with us.","replyTime":"2026-01-07T15:30:00","review":"Extremly friendly and helpful!!!!","source":"Google","submissionTime":"2026-01-07T00:00:00","userName":"Austin R."},{"reviewId":"fa386885-d1c3-4574-845c-8ebc8eb8bb33","range":0,"rating":5,"reply":"Thank you for your positive feedback. Easy move in & move out, no problems while renting either.","replyTime":"2026-01-07T15:30:00","review":"Easy move in & move out, no problems while renting either","source":"Google","submissionTime":"2026-01-07T00:00:00","userName":"Witchblade"},{"reviewId":"fdd6c6ac-c01a-4e98-9c37-3739ac994e64","range":0,"rating":5,"reply":"We are thrilled to hear Tonya provided exceptional help when you needed it most. We appreciate your recognition of her hard work.","replyTime":"2025-12-21T10:10:00","review":"Tonya helped me out , when I needed it the most. She is such a hard worker, I appreciate Everything she did for me.","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"Jayden"},{"reviewId":"5a3b182f-3477-4052-ab04-7ffba32c9edb","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Tonya and Debbie provided amazing service! Thanks for choosing Extra Space Storage.","replyTime":"2025-12-19T08:35:00","review":"Great place! Tonya and Debbie are amazing!","source":"Google","submissionTime":"2025-12-18T00:00:00","userName":"Greg M."},{"reviewId":"cdb166e7-0b31-4cfa-b23e-ac76d33a8b3e","range":0,"rating":1,"reply":"Please accept our apologies for the rate increases. We understand your frustration with pricing changes. Please contact us at (918) 266-1990 to discuss your concerns.","replyTime":"2025-12-18T07:39:00","review":"This company is pure trash. They kept raising my rates because \"the unit is in demand\" nevermind the fact I was a on-time paying customer. \"since you are not on contract and month to month we can keep raising rates\" Do your homework people, Shop local. There are plenty of locally owned storage facilities with way better rates and less headaches.","source":"Google","submissionTime":"2025-12-17T00:00:00","userName":"Mark L."},{"reviewId":"21081f00-8625-4103-bf72-3db70f09849b","range":0,"rating":5,"reply":"We are pleased to hear about your outstanding service experience with Extra Space Storage!","replyTime":"2025-11-18T15:02:00","review":"Outstanding service","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Donna B."},{"reviewId":"f767b680-d2f9-4ba8-953e-f6608d094ff2","range":0,"rating":5,"reply":"Thank you for your review! We're excited you had an easy move with our friendly, helpful team.","replyTime":"2025-11-07T10:49:00","review":"Easy move experience and extremely friendly and helpful staff!!","source":"Google","submissionTime":"2025-11-07T00:00:00","userName":"Amanda G."},{"reviewId":"22ab2f6b-5d44-4c3b-85cc-cef8b1e0cf4c","range":0,"rating":5,"reply":"We are delighted to hear you found our facility super clean and our team friendly!","replyTime":"2025-11-06T17:18:00","review":"Excellent facility! Super clean and very friendly!","source":"Google","submissionTime":"2025-11-05T00:00:00","userName":"Annie T."},{"reviewId":"38611cd5-e013-4289-9ef8-a63e99096d9d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback about Debbie! We're grateful to help during your transition and appreciate your loyalty.","replyTime":"2025-10-28T07:13:00","review":"We love Debbie we lost our house and was has completely been a blessing storing our things they could be a little more lenient on customers that have been there for a long time","source":"Google","submissionTime":"2025-10-28T00:00:00","userName":"Erricka C."},{"reviewId":"cf803557-8341-48af-bdf5-46976b81afba","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! We're glad our access and billing processes work smoothly for you.","replyTime":"2025-10-27T11:16:00","review":"Very easy to work with, never any issues with access or billing.","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Junetta F."},{"reviewId":"005f4e8d-583c-4b1a-862d-26d1183b6a28","range":0,"rating":5,"reply":"Thank you for your review, Brandon! We're glad to hear Debbie provided you with awesome service.","replyTime":"2025-10-27T17:03:00","review":"Debbie is absolutely awesome and my go to if I need future storage","source":"Google","submissionTime":"2025-10-27T00:00:00","userName":"Brandon"},{"reviewId":"6f1818dd-bad9-4c3f-ba72-c3151b5b2ac4","range":0,"rating":5,"reply":"We are grateful for your kind words about our friendly, welcoming staff! Your feedback truly means everything to us.","replyTime":"2025-10-22T17:28:00","review":"Love the staff, friendly and always welcoming","source":"Google","submissionTime":"2025-10-22T00:00:00","userName":"Michelle P."},{"reviewId":"3a5eb008-cf3d-401f-8d53-b4e60578d898","range":0,"rating":5,"reply":"Thanks for your wonderful feedback! We're thrilled you loved your experience with Extra Space Storage!","replyTime":"2025-09-29T11:01:00","review":"I loved my experience!!!!","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"Grace B."},{"reviewId":"9549f780-80ec-43a4-89c6-db8ff7d945f1","range":0,"rating":5,"reply":"We are excited to hear James provided such helpful service! Thanks for recommending us, Matthew.","replyTime":"2025-09-19T11:37:00","review":"James is a Real good guy. Awesome Pearson very helpful. I would recommend","source":"Google","submissionTime":"2025-09-18T00:00:00","userName":"Matthew"},{"reviewId":"01b264ce-cadf-4e32-9809-44f848820cf3","range":0,"rating":5,"reply":"Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!","replyTime":"2023-02-13T04:20:00","review":"It was good to unload.","source":"Google","submissionTime":"2025-09-03T00:00:00","userName":"Kevin"},{"reviewId":"b385873e-334d-4585-9898-8487d25f5821","range":0,"rating":5,"reply":"","replyTime":"1900-01-01T00:00:00","review":"Dream","source":"Google","submissionTime":"2025-08-17T00:00:00","userName":"Meg P."},{"reviewId":"c9a4b779-bcb8-42ea-ac89-68a1ed02bddc","range":0,"rating":5,"reply":"We greatly appreciate your feedback about our clean space and Debbie's helpful service. So glad your move out was smooth!","replyTime":"2025-08-17T11:04:00","review":"Rented a unit for a little over a year, it's a good clean space and Debbie in the front office was really helpful any time I had questions! The move out process was so much smoother than anywhere else I've rented through","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Brittany"},{"reviewId":"604c4c6f-a3d3-424b-aed0-b2b266d46065","range":0,"rating":5,"reply":"We are glad to hear Debbie was knowledgeable and helpful! Thanks for sharing your experience with us.","replyTime":"2025-08-05T11:37:00","review":"Debbie was great, knowledgeable and helpful!","source":"Google","submissionTime":"2025-08-05T00:00:00","userName":"Andres C."},{"reviewId":"7ea3087e-6f78-4bf9-9a41-7640fc95f6f8","range":0,"rating":5,"reply":"We're pleased to hear that you had a great experience storing with us. Thank you for your feedback!","replyTime":"2025-07-31T15:01:00","review":"Great place to store! My unit was clean and was easy to move into. Debbie was a wonderful help and always nice to talk to.","source":"Google","submissionTime":"2025-07-31T00:00:00","userName":"Sara D."},{"reviewId":"37ca6ab5-96e1-4f1e-92b3-4eb8bd81b3e1","range":0,"rating":5,"reply":"Thanks Steven! Great to hear you love our spacious property and friendly staff. We appreciate your trust and loyalty!","replyTime":"2025-08-01T07:48:00","review":"Really good storage facility, lots of room around the property for trailers and the staff has always been great. Never had any issues or had to worry, would use them again if I need another unit.","source":"Google","submissionTime":"2025-07-31T00:00:00","userName":"Steven R."},{"reviewId":"ff97bdf0-b8b0-49b6-903f-b1510b347376","range":0,"rating":4,"reply":"We are delighted to hear about your positive experience with Deb at our Catoosa location! Thank you for the kind words.","replyTime":"2025-07-11T14:48:00","review":"Deb was very helpful at catoosa location very helpful good help thank you deb","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"james j."},{"reviewId":"c999b68a-54ec-414f-b9c0-16147376f745","range":0,"rating":5,"reply":"We are delighted to hear we helped you out in a pinch! Thanks for recommending our great customer service.","replyTime":"2025-06-30T07:51:00","review":"This place is great!  Helped us out major in a pinch. Kind and ?? customer service.  Would recommend to anyone!","source":"Google","submissionTime":"2025-06-29T00:00:00","userName":"steve m."},{"reviewId":"cd9ec1cc-2b6e-4676-8e58-830b4f442ec7","range":0,"rating":1,"reply":"We sincerely apologize for the confusion and frustration you experienced regarding pricing and unit sizes. This isn't the level of service we strive to provide. We understand your concerns about the insurance requirement and the multiple calls you received. We'd like the opportunity to address these issues and clarify any misunderstandings. Please contact our office at (918) 266-1990 to speak with a manager who can discuss your concerns in detail and ensure this situation is properly resolved.","replyTime":"2025-06-18T13:17:00","review":"I was considering this place to store my stuff over the summer.  When I called they gave me the run around about pricing.  2 different people gave me a different price. When I called back to actually book with them the lady tells me a higher price that I have to have my items insured with them.  I'm like look I don't want to pay extra for that since it's a couple months and I really don't care about insuring the items to be stored.  oh no, you have to she says. She also ASSUMED I was getting a bigger unit than I needed and originally said I wanted. I didn't like that.  They work commission.  Since then they have called me 3 times harassing me for my business.  NO THANKS!!!!!!  go elsewhere.","source":"Google","submissionTime":"2025-06-18T00:00:00","userName":"Kristina S."},{"reviewId":"79b2622e-1d14-4946-bbf1-e7db34fd3319","range":0,"rating":5,"reply":"We are delighted to hear you found our facility secure, clean, and our staff friendly and helpful!","replyTime":"2025-06-18T18:29:00","review":"Facility was very secure,  kept clean and trash free,  and the staff was always friendly and helpful","source":"Google","submissionTime":"2025-06-18T00:00:00","userName":"Tina H."},{"reviewId":"bcca4fe9-e67c-4c7c-91e1-d39047aa5f15","range":0,"rating":5,"reply":"We are delighted to hear Debby was extremely helpful and friendly! Thanks for choosing our convenient, reasonably priced location.","replyTime":"2025-06-18T15:12:00","review":"Debby has been extremely helpful and friendly.  We were happy to find a place close by, at a reasonable cost.","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"Slene F."},{"reviewId":"040ed3b7-5e7f-446f-b85c-b853ccef2645","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with Debbie and Tanya! Thanks for recognizing their helpful customer service.","replyTime":"2025-06-13T09:03:00","review":"Great customer service! Debbie and Tanya were so helpful in answering my many, many questions. We ended up choosing another company that had more stable rates, but they were so kind even when I cancelled my reservation.","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Alex H."},{"reviewId":"361cd17f-ccf0-482f-ad9f-743df47f2f52","range":0,"rating":5,"reply":"We are delighted to hear you enjoyed our facility and found our team so welcoming, Travis!","replyTime":"2025-06-12T13:52:00","review":"Great facility and very nice people","source":"Google","submissionTime":"2025-06-12T00:00:00","userName":"Travis B."},{"reviewId":"b1620a15-36fc-4b7f-be5f-46aa53cf1edb","range":0,"rating":5,"reply":"We are delighted to hear about our stellar front desk team and your satisfaction with the clean, accessible unit. Thank you for the wonderful feedback!","replyTime":"2025-05-31T09:28:00","review":"The ladies at the front desk are stellar! My unit is super clean and easily accessible.","source":"Google","submissionTime":"2025-05-30T00:00:00","userName":"Lisa O."},{"reviewId":"7a9985b4-1411-4d4d-8925-bde2ee8022dd","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience at our Catoosa facility! Thank you for recognizing Debbie's friendly service and highlighting our clean, safe storage solutions. We strive to provide reliable storage options for our customers, especially during transitional periods. We appreciate your recommendation and are glad we could meet your storage needs effectively. Thank you for choosing Extra Space Storage at Catoosa for your extra space requirements.","replyTime":"2025-05-21T18:42:00","review":"Due to a gap in closing dates on homes, we needed clean, safe, reliable storage and Extra Space Storage at Catoosa is just that! Debbie in the office was so friendly and helpful. I would definitely recommend this location to anyone needing extra space!","source":"Google","submissionTime":"2025-05-21T00:00:00","userName":"Tammy"},{"reviewId":"45b155bc-bf7d-4640-bc97-1b3e88db4165","range":0,"rating":5,"reply":"We are delighted to have earned your praise for our professional service! Thank you for choosing Extra Space Storage as your storage solution partner.","replyTime":"2025-05-21T18:39:00","review":"HANDS DOWN THE ABSOLUTE MOST PROFESSIONAL GROUP OF PEOPLE I HAVE EVER WORKED WITH!!!!!!!! Looking forward to doing business with them again in the future!!!!!","source":"Google","submissionTime":"2025-05-21T00:00:00","userName":"Leslie"},{"reviewId":"697856f0-42ff-4417-babc-61b5703382ac","range":0,"rating":5,"reply":"We're delighted to hear that Sam provided excellent service to you. Thank you for your feedback.","replyTime":"2025-05-14T14:27:00","review":"Sam is super nice. She does a great job!!","source":"Google","submissionTime":"2025-05-14T00:00:00","userName":"Alan R."},{"reviewId":"e27f17ab-4418-4920-8136-db08940b464b","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience with our storage facilities. Thank you for choosing Extra Space Storage!","replyTime":"2025-05-10T14:04:00","review":"Got a storage here, Debbie was really helpful and nice and showed me different sizes, storage seems really clean and safe.","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Haylie B."},{"reviewId":"45529446-69f9-4cad-8bf9-386d38f88d66","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience at Extra Space Storage! Thank you for your feedback.","replyTime":"2025-05-07T11:20:00","review":"My wife left me and I was looking for a place to store what was left over! So I went to Extra Space Storage and that's where I met Debbie Sumter. Debbie's rating should be 10 ? star's","source":"Google","submissionTime":"2025-05-07T00:00:00","userName":"Ray F."},{"reviewId":"a11c5e1b-200d-4941-ab78-68a919fceb66","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for recommending us!","replyTime":"2025-05-05T13:17:00","review":"Everyone was so friendly, helpful and accommodating. Clean facilities and great value. Highly recommend them!","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Julie S."},{"reviewId":"c5da1e53-ce1d-42b6-931a-44bb0a83f622","range":0,"rating":5,"reply":"Thanks for the positive feedback! We are thrilled to hear about your outstanding experience at our Catoosa location. We strive to provide top-notch service and maintain a clean, secure facility for our customers.","replyTime":"2025-05-04T09:38:00","review":"5 Stars – Outstanding Service and Immaculate Facility\n\nI can't say enough great things about Extra Space Storage in Catoosa! From the moment I walked in, the staff was incredibly welcoming, professional, and eager to help. The facility is spotless, well-lit, and secure, giving me complete peace of mind knowing my belongings are in good hands.\n\nThe rental process was smooth and quick, with clear pricing and no hidden fees.\n\nMoving can be stressful, but Extra Space Storage made this part of the process a breeze. Their commitment to customer service truly stands out, and it’s clear they take pride in maintaining a high standard. I highly recommend this location to anyone in need of clean, safe, and reliable storage.\n\nThank you to the Catoosa team for going above and beyond!","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"DontWorry B."},{"reviewId":"c7451f14-ea91-418e-8553-a8bc33d55e2d","range":0,"rating":1,"reply":"We value your input and apologize for any inconvenience caused. Please feel free to reach out to us at (918) 266-1990 to discuss your concerns further.","replyTime":"2025-04-25T07:13:00","review":"I have been a customer with this company since it was cubesmart, I have seen my rates skyrocket every six months or so, now they have jacked my rate up another 60 dollars without even informing me of the hike, not a big fan of this place anymore, I will be searching for a more loyal company that does not take advantage of the people...........","source":"Google","submissionTime":"2025-04-25T00:00:00","userName":"Dave B."},{"reviewId":"d58d20ad-705d-4803-aad2-4be846f3522a","range":0,"rating":5,"reply":"We're utterly delighted to hear about your great experience with us! Thank you for your kind words and feedback. We're pleased that you found our service excellent, our facility clean, and our prices fair. It's wonderful to know that we've met your storage needs so well. We truly appreciate your high recommendation and are grateful for your trust in our services.","replyTime":"2025-04-23T08:07:00","review":"These guys are a great place to store your things! They provide great service. They are clean. And their prices are fair. I am happy that I went with these guys for my storage needs. Highly recommend.","source":"Google","submissionTime":"2025-04-22T00:00:00","userName":"Christian L."},{"reviewId":"37a4fbab-93d1-42e2-8fd6-2a15e6d8e852","range":0,"rating":5,"reply":"Your feedback is incredibly valuable, and we sincerely appreciate you taking the time to share your experience. We're thrilled to hear about your positive interactions with Debbie at our facility. It's wonderful to know that her dedication, kindness, and understanding have made such a lasting impression on you over the years. We're proud to have team members like Debbie who go above and beyond to assist our customers. Thank you for being a loyal customer for 8 years and for sharing your thoughts about our secure and safe storage solutions. We're grateful for your continued trust in our services!","replyTime":"2025-04-13T08:42:00","review":"Debbie is beyond amazing! You won't find a better person to work with, she's honest, patient, kind, determined and will go out of her way to help you. If you need storage, be sure and talk with Debbie she's been working at this facility for four years and you won't find a more compassionate person to work with in your time of need of storage. We all go through things and when you need storage, she understands and is ready to help you find what you need, even if it's an ear to listen. Thank you Debbie! Your absolutely the very best ?? I've been renting at this location for 8 years now and wouldn't rent with anyone else, secure and safe and I'm OCD and ADHD so if you know you know ??","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Shelly R."},{"reviewId":"c548a18a-877d-4454-af86-79d4bea025fc","range":0,"rating":5,"reply":"We're delighted to hear that Debbie was welcoming and answered all your questions. Your feedback is incredibly valuable.","replyTime":"2025-04-13T08:47:00","review":"Debbie was very welcoming & answered all my questions.","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Karen W."},{"reviewId":"cf1ed907-422c-4b5e-873b-bd825e568d7c","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback! We appreciate your kind words about our customer service and nice units.","replyTime":"2025-03-30T14:36:00","review":"Great customer service! Nice unit!","source":"Google","submissionTime":"2025-03-30T00:00:00","userName":"Rebeka R."},{"reviewId":"765eafdf-844d-4c9d-9592-89b934efa5d3","range":0,"rating":5,"reply":"Your positive experience is greatly appreciated. Thank you for the feedback.","replyTime":"2025-03-28T16:31:00","review":"Great customer service.","source":"Google","submissionTime":"2025-03-28T00:00:00","userName":"Tracey M."},{"reviewId":"0e5dcda4-e5be-45dd-bb1f-7c99d29b8c8e","range":0,"rating":5,"reply":"We're pleased to hear that Nivella provided awesome service at our Extra Space Storage facility. Thank you for your feedback, Paula.","replyTime":"2025-02-24T13:11:00","review":"LVivelle is awesome.  If you need a storage facility this is definitely the place to come.","source":"Google","submissionTime":"2025-03-25T00:00:00","userName":"Paula S."},{"reviewId":"46362a57-93aa-40e3-ace5-f6dd43374e86","range":0,"rating":5,"reply":"We are honored to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-03-25T14:41:00","review":"When moving into the unit, the unit was very clean and had everything promised. The front desk was extremely helpful and friendly 10 out 10 would recommend.","source":"Google","submissionTime":"2025-03-25T00:00:00","userName":"rob d."},{"reviewId":"2e9491fb-b530-4c4c-8a75-2bad64d300e3","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2025-03-02T09:33:00","review":"Great service ! Very pleasant and informative.","source":"Google","submissionTime":"2025-02-28T00:00:00","userName":"Edwin C."},{"reviewId":"ddb6a4be-3e91-44c8-9025-db9e32c4c807","range":0,"rating":5,"reply":"Your feedback is incredibly valuable. Thank you for taking the time to provide feedback.","replyTime":"2025-02-25T14:26:00","review":"Excellent help in answering my questions and helping me set up the app","source":"Google","submissionTime":"2025-02-25T00:00:00","userName":"Mike W."},{"reviewId":"a7f3c365-2504-447a-92ad-1c04e65e423f","range":0,"rating":4,"reply":"We're grateful for your feedback. We strive to provide excellent service to all our customers. If you have any further questions or concerns, please don't hesitate to reach out to us.","replyTime":"2025-02-14T13:47:00","review":"The storage units, lot and office are nice and clean. They are very helpful. The only problem was if you have a disability and can't use or figure out the system and you go into the sore you can't get the online prices even if the call center says you can.","source":"Google","submissionTime":"2025-02-14T00:00:00","userName":"Samantha H."},{"reviewId":"b290c811-4f96-48ea-a130-edd8f05dc4fe","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2025-02-01T15:57:00","review":"He was extremely helpful and nice. I suggest anyone come here and get a unit","source":"Google","submissionTime":"2025-02-01T00:00:00","userName":"Dj N."},{"reviewId":"4b4b4fcc-2d71-4e15-8261-7015e13418c2","range":0,"rating":5,"reply":"We are honored to have Reece and Cody on our team. Thank you for the positive feedback, Rogan Jackson!","replyTime":"2025-01-31T12:24:00","review":"Reece and Cody were awesome! Very helpful","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Rogan J."},{"reviewId":"0c249a85-ad64-416f-95ec-86c0375e6201","range":0,"rating":5,"reply":"We are ecstatic to hear that Reece was very helpful during your storage process!","replyTime":"2025-01-31T12:27:00","review":"Reece was great! Very helpful and walked us through the process with ease!","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Gabby"},{"reviewId":"89ff048d-8811-41e5-a22f-acbd02c422d8","range":0,"rating":5,"reply":"We deeply cherish your positive feedback on our great service and clean facilities. Thank you for choosing Extra Space Storage!","replyTime":"2025-02-01T16:27:00","review":"Great Service and clean facilities, easy access thru their app.","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Gldn C."},{"reviewId":"f041a2bc-229e-4cbd-abf4-b10a28d30e3f","range":0,"rating":5,"reply":"We're elated to hear you found our service quick and easy! Thank you for letting us know.","replyTime":"2025-02-01T16:26:00","review":"Quick and easy!","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Patricia M."},{"reviewId":"29a53cbc-31d8-49db-b8ba-29b47679e919","range":0,"rating":5,"reply":"We're thrilled to hear about your great experience at Extra Space Storage! Thank you for your review.","replyTime":"2025-02-01T16:08:00","review":"Great experience!","source":"Google","submissionTime":"2025-01-31T00:00:00","userName":"Steve M."},{"reviewId":"72c2a932-7cc1-4935-bb51-1646ee116017","range":0,"rating":5,"reply":"We are ecstatic to hear that we could assist you quickly. Thank you for your feedback!","replyTime":"2025-01-27T15:35:00","review":"Very helpful got me taken care of pretty quick","source":"Google","submissionTime":"2025-01-27T00:00:00","userName":"Dre J."},{"reviewId":"cf57b03c-21dd-49ed-8387-8416ff5d8448","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback! We deeply respect your support.","replyTime":"2024-12-31T09:16:00","review":"Across from the Blue Whale! ??","source":"Google","submissionTime":"2024-12-31T00:00:00","userName":"Joe P."},{"reviewId":"15fe343b-bf24-403b-9087-068e47285c55","range":0,"rating":5,"reply":"Your positive experience with Extra Space Storage is greatly appreciated, Terry. We're delighted to hear that you found our app easy to use and that it helped you quickly locate and secure the storage unit you needed. It's wonderful to know that the move-in process was smooth and that our manager provided excellent, professional service. Thank you for choosing us for your storage needs and for taking the time to share your feedback. We're glad to have you as a customer.","replyTime":"2024-12-30T07:22:00","review":"Hey there\nI was in need of a great storage place and low and hold I found Extra Space Store.  Downloaded the app and it instantly found my location I needed and finding my space and availablity was super easy.  Once I found my unit and size and the price I locked it in and it was a great deal for a first time move in.  After payment I just went on in and the manager finished it up and I was on my way.  Great guy and very nice polite and of course very professional.\n\nThanks again\nTerry S","source":"Google","submissionTime":"2024-12-29T00:00:00","userName":"terry s."},{"reviewId":"c3916137-84ce-4872-9709-82bcd7401e4c","range":0,"rating":5,"reply":"We are delighted to hear that you had a positive experience with us at Extra Space Storage. Thank you immensely for recommending our facility.","replyTime":"2024-12-28T12:11:00","review":"The managers their did a good job getting the storage that I need, I would highly recommend using this facility.","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Comic A."},{"reviewId":"5674a6b6-b12b-4842-9f3b-da2f8c3feeec","range":0,"rating":5,"reply":"We are pleased to hear that you found our property great, safe, and very clean. Thank you for your feedback.","replyTime":"2024-12-28T12:16:00","review":"The property is great and safe very clean","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"Dds 6."},{"reviewId":"b7150e7f-01c3-4c27-923d-123578f2482e","range":0,"rating":5,"reply":"We are utterly delighted to hear that you had a great experience with our storage facility and exceptional customer service. Thank you for your positive feedback, James Weddington.","replyTime":"2024-12-28T13:45:00","review":"Great place for storage and exceptional customer service.","source":"Google","submissionTime":"2024-12-28T00:00:00","userName":"James W."},{"reviewId":"58c85308-a2cd-4c47-a2f3-ffe680799fa8","range":0,"rating":5,"reply":"Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!","replyTime":"2024-10-27T13:52:00","review":"I stored all family photographs, home movies, collector books, an art collection and important documents in this facility for 5 years. Everyone was wonderful! They were always, helpful, courteous and kind. The facility was always very clean and secure. I recently moved everything into my home. after traveling for 5 years as an RN. They were in excellent condition. I highly recommend this facility.","source":"Google","submissionTime":"2024-10-26T00:00:00","userName":"Denise C."},{"reviewId":"b55a9cc3-df72-4149-a374-480d282b22ad","range":0,"rating":5,"reply":"Hello Hayden, we appreciate you taking the time to leave us this feedback. We hope you have a great day!","replyTime":"2024-10-26T05:41:00","review":"Great place. Good people that care about the property and all that's on it. Truly appreciate the team they have that takes in consideration for their custermures.","source":"Google","submissionTime":"2024-10-25T00:00:00","userName":"Hayden P."},{"reviewId":"89c5236f-dc32-47c5-b9c8-fb0d3386aaae","range":0,"rating":5,"reply":"Hi Deb, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!","replyTime":"2022-06-24T08:15:00","review":"Workers are awesome, Shelly is the greatest, very helpful, and she is always there. I'm going to get my grandson a unit for his stuff. I already told my sister to get her storage here. I came for 3 months and I've been here 6 years. Hope I never have to change it.","source":"Google","submissionTime":"2024-10-21T00:00:00","userName":"deb r."},{"reviewId":"da08e9ac-3a8a-4c2d-b9c8-5a827726a819","range":0,"rating":5,"reply":"Hello Marilyn, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!","replyTime":"2024-10-18T07:24:00","review":"Best storage company in Catoosa!!! Very clean units & secure units!!! Shelly & Debbie (staff) are literally the best, biggest reason we've been with them 4+ years. The price has even gone up a little bit since we started here but I would gladly pay the increase to know that they are keeping my belongings safe & secure!!!","source":"Google","submissionTime":"2024-10-17T00:00:00","userName":"Marilyn H."},{"reviewId":"6964f739-1dd3-4027-8d2b-88de9314b745","range":0,"rating":5,"reply":"Hi Gary, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.","replyTime":"2024-10-17T02:02:00","review":"Great place to store stuff clean friendly","source":"Google","submissionTime":"2024-10-16T00:00:00","userName":"Gary 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