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We're glad to hear that Patty made the rental process simple and clear, and we will be sure to share your kind words with her and the team!","replyTime":"2026-09-29T08:00:00","review":"Patty was extremely helpful and friendly.  She made this whole process very simple and explained everything I needed to know.  I highly recommend!","source":"Google","submissionTime":"2026-09-29T00:00:00","userName":"S R."},{"reviewId":"a104e7c1-10d2-4025-a71f-9ac626be2d3c","range":0,"rating":5,"reply":"Thank you for sharing your experience Lillian. We are glad to hear our team was friendly, communicative, and helpful while you were working on-site. We appreciate your feedback and support.","replyTime":"2026-09-16T11:38:00","review":"We were doing work at this site. But the staff is amazing and very friendly. We didn't have any problems and communication was great. We had access to whatever we needed.","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"Lillian S."},{"reviewId":"8e3eae19-c610-41c2-896f-393f62e991ed","range":0,"rating":5,"reply":"Thank you for sharing your experience Patty! We are glad to hear that getting your unit was quick and easy, and we will be sure to share your kind words with Patty and the rest of our team.","replyTime":"2026-09-16T12:51:00","review":"Great team, easy to grab a unit and get what you need. Patty is super sweet and easy to work with!","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"Patty V."},{"reviewId":"f81561d0-df16-4d53-bba0-db1e06671d90","range":0,"rating":5,"reply":"Your review is appreciated, Melvin! Great service is our standard, and we're glad it showed. Thank you for the 5 stars and recommendation.","replyTime":"2026-08-12T07:41:00","review":"Great highly reccomended speak great service. 5 stars","source":"Google","submissionTime":"2026-08-11T00:00:00","userName":"Melvin B."},{"reviewId":"bc59b9cc-ed20-4037-a2bf-59950e793055","range":0,"rating":5,"reply":"Your review is appreciated, Dave! Patti's kindness and clear explanations reflect our team's commitment. Glad your experience was smooth and quick.","replyTime":"2026-07-13T18:54:00","review":"Patti at the desk was very kind. She explained everything and took me to my space quickly.","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Dave T."},{"reviewId":"2fcf8f76-2238-49a7-9f24-cc66742a6cb2","range":0,"rating":5,"reply":"We are overjoyed to hear Patti delivered such a great experience! We'll make sure she gets the recognition she deserves. Thank you, Nova!","replyTime":"2026-07-11T08:06:00","review":"?????\n\nI had an amazing experience here thanks to Patti. She was incredibly kind, friendly, and genuinely took the time to help me find the best deal possible. She explained everything clearly, answered all my questions, and made what could've been a stressful situation feel easy.\n\nHonestly, Patti made the experience even better than the great deals they already offer. If you're thinking about renting a unit, I'd definitely recommend stopping by the office in person and asking for her. Great customer service is hard to find these days, and she truly went above and beyond. Thank you, Patti!","source":"Google","submissionTime":"2026-07-11T00:00:00","userName":"Nova H."},{"reviewId":"3324c8e3-f362-482c-a277-90eb4bd536ac","range":0,"rating":5,"reply":"We are privileged to hear Sean made a difficult time easier, Kevin. We appreciate you sharing this and hope things improve for you soon.","replyTime":"2026-07-10T15:54:00","review":"Sean, whom was filling in at this location, was great. I am going through a divorce, being forced to sell my house,  hiring movers, etc. Sean made getting a storage unit easy and pleasant@","source":"Google","submissionTime":"2026-07-09T00:00:00","userName":"Kevin C."},{"reviewId":"468a6b84-1aae-4df2-b1aa-77f96c31ff37","range":0,"rating":5,"reply":"We are happy to hear you enjoyed our friendly team and convenient location, Michael. We look forward to serving you again!","replyTime":"2026-07-08T07:29:00","review":"Very friendly manager. Very convenient location.","source":"Google","submissionTime":"2026-07-07T00:00:00","userName":"Michael K."},{"reviewId":"8826f932-33bb-4de4-92f0-8dd66a0dc53d","range":0,"rating":5,"reply":"We are grateful, Thomas! Clean units, included locks, and helpful staff — we're glad your experience reflects our standards. Thanks for recommending us!","replyTime":"2026-06-27T09:25:00","review":"Units were clean and easily accessible. The lock is included in your rental fee. Very helpful employees. I highly recommend Extra Space Storage.","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Thomas C."},{"reviewId":"3713f014-2db1-4c84-9e61-138b0bbb5d45","range":0,"rating":5,"reply":"Thank you for sharing, Tracy! We're glad the facility and our team's service met your needs.","replyTime":"2026-06-26T09:44:00","review":"The facility was nice and clean and the lady in the office went above and beyond to make sure we had everything we needed!","source":"Google","submissionTime":"2026-06-26T00:00:00","userName":"Tracy H."},{"reviewId":"7f7f96a8-314c-4faa-b0ec-2736bece3d03","range":0,"rating":5,"reply":"Thank you, Stevie! We're glad you experienced great service at Extra Space Storage. Your kind words mean a lot to us!","replyTime":"2026-06-15T08:46:00","review":"Very great service","source":"Google","submissionTime":"2026-06-15T00:00:00","userName":"Stevie"},{"reviewId":"4c5ac088-8073-4b8f-94b3-dd3b9862df4d","range":0,"rating":5,"reply":"Thank you for taking the time to share this, David! Simple online reservations, easy codes, and a ready lock — glad we delivered!","replyTime":"2026-06-13T10:36:00","review":"Everything has been so simple! Reserved online; codes sent through email; new lock waiting on me when I opened up the unit. It’s like Extra Space cracked the code on e-commerce for self-storage!","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"David C."},{"reviewId":"8209ca35-1d86-4bad-9729-0bdaa37ed9b9","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with us, Curtis. Thank you for sharing your feedback.","replyTime":"2026-05-25T09:20:00","review":"Easy setup, very welcoming, very affordable compared to other places around. They have an app for ease of use.","source":"Google","submissionTime":"2026-05-25T00:00:00","userName":"Curtis G."},{"reviewId":"bf83204d-7731-4be1-a439-cfbb0cda598f","range":0,"rating":5,"reply":"Pillip, we are overjoyed to hear about your great experience! Happy our team quickly resolved your app issue.","replyTime":"2026-05-02T10:35:00","review":"Great experience and easy setup.  I had an issue with setting up the app and visited the office where the issue was resolved quickly.","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Phillip B."},{"reviewId":"f2448f02-c8b0-4cd1-82c5-3c5b0665d6ea","range":0,"rating":1,"reply":"We take your feedback seriously about the rate increase, Ron. Please contact us at (479) 275-0221 to discuss your concerns.","replyTime":"2026-04-04T13:12:00","review":"Really disappointed in the extra space in Bentonville.  Extra took it over from the previous owners and doubled my monthly while adding nothing but a new gate to the facilities.  I rent a 10x30 and a10x20.  Looking to find a more reasonable rate.\n\nFollow up… I received a phone call from my local Extra Space Storage manager and she lowered my price across both units by $130 a month.  It’s still about $100 higher than the rates they offer new move ins but maybe that’s just industry practice.","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Ron A."},{"reviewId":"f8d93e54-5c02-4e14-bad2-b4800e253313","range":0,"rating":5,"reply":"We are grateful for your kind words about Patti! Thanks for choosing Extra Space Storage for your storage needs.","replyTime":"2025-12-17T11:50:00","review":"Patti was great and very friendly as well as accommodating in helping me with a stubborn lock on my unit.   She made a grumpy situation turn out great!","source":"Google","submissionTime":"2026-03-13T00:00:00","userName":"Luke D."},{"reviewId":"b07b7b2e-b7c0-45fc-8159-afb810e9aecd","range":0,"rating":5,"reply":"Thanks for highlighting our friendly staff! We're pleased our team could answer your storage questions helpfully.","replyTime":"2026-02-24T15:53:00","review":"Very friendly staff willing to answer anything related to storage units.","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Jason w."},{"reviewId":"cd242c05-2516-49eb-be51-6b79ffe8916d","range":0,"rating":5,"reply":"We are glad to hear Patty provided helpful, friendly, and fast service! Thank you for choosing Extra Space Storage.","replyTime":"2026-02-19T16:41:00","review":"Patty was super helpful friendly and fast!\nThank you for the great experience","source":"Google","submissionTime":"2026-02-19T00:00:00","userName":"Pam F."},{"reviewId":"72e14953-e8ad-4479-81c1-c8bcf670c4d7","range":0,"rating":5,"reply":"We are elated to hear about your positive experience at Extra Space Storage! Your feedback is incredibly valuable to us. Thank you for choosing us for your storage needs.","replyTime":"2026-02-10T11:31:00","review":"Extra space storage! Has excellent customer service and kind understanding employees. The storage units here are super clean and well maintained even offering climate controlled units! After today's conversation with Patty I can say I really feel valued as a customer. Please give them a chance to help with all your storage needs and don't hesitate to have a conversation about what needs you may have. I'm happy to be a customer with such an understanding company and ultimately such a kind sweet manager that runs my location!","source":"Google","submissionTime":"2026-02-10T00:00:00","userName":"Amanda R."},{"reviewId":"4a028c71-0480-4755-8978-f91234ce07d7","range":0,"rating":5,"reply":"Thank you for sharing! We're thrilled Patti and our clean property made your experience great.","replyTime":"2026-01-29T12:38:00","review":"Patti is amazing and the property is always clean","source":"Google","submissionTime":"2026-01-29T00:00:00","userName":"Amanda S."},{"reviewId":"076a791f-6c70-48d9-877e-c0f653f68067","range":0,"rating":5,"reply":"Thank you for highlighting Patti's exceptional service! We're thrilled she made your experience so positive with her helpfulness and professionalism.","replyTime":"2026-01-16T16:31:00","review":"Site Manager Patti was the best person I have dealt with at this company! Very helpful, punctual and super nice! Thank you again Patti.","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Trisha W."},{"reviewId":"376fed3c-4f1a-4ce7-a088-5ac440114050","range":0,"rating":4,"reply":"We greatly appreciate your feedback about Patti's professional service and helpful approach during your experience with us.","replyTime":"2026-01-13T08:13:00","review":"Patti was very pleasant to deal with, she seemed to have everything in place and knew what to do! Very professional","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Charlie H."},{"reviewId":"f8b751dd-ca43-4c29-b379-031ca9c35329","range":0,"rating":5,"reply":"We're glad to hear you had a great experience at Extra Space Storage! Thank you for sharing your feedback.","replyTime":"2026-01-13T10:30:00","review":"Best storage place I have used! The staff is so nice and helpful! 10-10 recommend!!","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"kaitlea n."},{"reviewId":"b9a8eafa-d083-4923-bdcc-82ae74bcd522","range":0,"rating":5,"reply":"We sincerely value your positive feedback about Patti and our clean facility with reasonable prices!","replyTime":"2026-01-09T09:13:00","review":"I have been renting a unit from Extra Space Storage,  and the experience is great! I recently talked with the new manager Patti, and she is so nice! The facility is very clean and the prices are very reasonable. I would highly recommend them if you need a storage unit.","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Linda B."},{"reviewId":"0fbf8408-810a-4070-b4e9-94d407d372b8","range":0,"rating":5,"reply":"Thank you for taking the time to share your positive experience! We're thrilled our team keeps things clean and secure.","replyTime":"2025-12-31T09:43:00","review":"I’ve been very happy with my experience here. The office folks are very polite and responsive. The buildings and storage units are kept very clean and secure. I’d highly recommend!","source":"Google","submissionTime":"2025-12-31T00:00:00","userName":"Cathy W."},{"reviewId":"813bb75e-5a2c-4dc5-8f86-52519ad09b91","range":0,"rating":5,"reply":"We are utterly delighted to hear about your pleasant experience! Thank you for recognizing Patti's helpful and caring service.","replyTime":"2025-12-30T09:46:00","review":"My experience was very pleasant. Patti was helpful and very nice","source":"Google","submissionTime":"2025-12-30T00:00:00","userName":"Jeff H."},{"reviewId":"1e6370ed-80d8-4a00-aa59-0a6ac3e11529","range":0,"rating":5,"reply":"We are grateful for your positive feedback about our simple enrollment process and excellent phone instructions!","replyTime":"2025-12-27T15:50:00","review":"Enrollment was simple, handled over the phone with excellent instructions. I was able to start moving in today, the first day, as soon as I signed rental agreement and made my 1rst payment.","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"James C."},{"reviewId":"24eac48e-e664-40ab-80b3-d3363200073d","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Patti was helpful and knowledgeable. Thank you for choosing Extra Space Storage!","replyTime":"2025-12-27T16:07:00","review":"Patti was very helpful and knowledgeable.","source":"Google","submissionTime":"2025-12-27T00:00:00","userName":"Steve C."},{"reviewId":"7d17f676-0b06-4c3e-af19-6e17a2955e82","range":0,"rating":5,"reply":"We are delighted to hear Ms. Patti and our team helped during your transition! Thanks for trusting us with your items.","replyTime":"2025-12-19T10:41:00","review":"The team at ExtraSpace Storage has been extremely helpful during this transition! Thank you to Ms. Patti and her team for storing my personal items safely!","source":"Google","submissionTime":"2025-12-19T00:00:00","userName":"Tarkia R."},{"reviewId":"e1e83206-edbb-4832-b62b-1aac5ca79883","range":0,"rating":5,"reply":"We are happy to hear about your positive experience with our attentive service as a long-time renter!","replyTime":"2025-12-07T09:13:00","review":"As the new owner of this storage unit complex, ESS has been very attentive to my needs as a long time renter at this facility.","source":"Google","submissionTime":"2025-12-07T00:00:00","userName":"Drew F."},{"reviewId":"59f0651d-417a-4895-890b-eb632c93cf1a","range":0,"rating":5,"reply":"Your positive feedback about our pleasant and knowledgeable staff means everything to us. Thank you for choosing Extra Space Storage!","replyTime":"2025-12-04T15:57:00","review":"Pleasant and knowledgeable staff.","source":"Google","submissionTime":"2025-12-04T00:00:00","userName":"R S."},{"reviewId":"7288205b-4c60-499d-a66b-df33905565b1","range":0,"rating":5,"reply":"We deeply cherish your feedback about our convenient location and easy access. Thanks for recommending us!","replyTime":"2025-11-28T13:39:00","review":"Loved having storage so near. The location and cost was easy for us and access was super easy. Highly recommend","source":"Google","submissionTime":"2025-11-28T00:00:00","userName":"Andrea K."},{"reviewId":"2a880fa5-ef57-4fc1-823d-82e693e698ef","range":0,"rating":5,"reply":"Thank you for highlighting our convenient location and accommodating team. Your positive feedback means everything to us.","replyTime":"2025-11-18T13:10:00","review":"Easy access to interstate. Accommodating staff","source":"Google","submissionTime":"2025-11-18T00:00:00","userName":"Tara R."},{"reviewId":"9e97c624-e20d-4ebc-addd-f2792ba06a8e","range":0,"rating":5,"reply":"We are grateful for your feedback about our easy online rental process and lock pickup experience.","replyTime":"2025-11-12T12:03:00","review":"Very easy to rent and pick up the lock for the unit. Very nice that everything was done online.","source":"Google","submissionTime":"2025-11-12T00:00:00","userName":"Sandra L."},{"reviewId":"4f72ab6f-0850-4289-913e-547f0c748fca","range":0,"rating":5,"reply":"We are delighted to hear Lindsay made your experience great! Welcome to Extra Space Storage, Zach!","replyTime":"2025-07-20T12:08:00","review":"Lindsay was a pleasure to work with! Excited to have a unit here.","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Zach S."},{"reviewId":"91641208-8839-40ee-8f50-f9b9e9b2059a","range":0,"rating":5,"reply":"We are delighted to hear about your smooth experience with our website and quick access process! Thanks for recommending Extra Space Storage.","replyTime":"2025-07-11T07:52:00","review":"It doesn't get any easier than going to their website, selecting a space, swiping a credit card and getting an access code.  When our guys arrived with the inventory, they were in and out in no time. We would definitely recommend Extra Space Storage.","source":"Google","submissionTime":"2025-07-10T00:00:00","userName":"AON I."},{"reviewId":"e48983b5-1a8b-4271-893a-d5b8c66971f7","range":0,"rating":5,"reply":"We are delighted to hear Ken provided quick, helpful service! Thanks for choosing Extra Space Storage.","replyTime":"2025-07-01T15:00:00","review":"Ken was quick to respond and get us taken care of.","source":"Google","submissionTime":"2025-07-01T00:00:00","userName":"Hunter B."},{"reviewId":"b2b51df6-9888-4ba3-b80c-b1ebeb592e14","range":0,"rating":5,"reply":"We are excited to hear about your positive experience with the new management at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-03-22T09:22:00","review":"Extra Space Storage took over from previous management. I spoke with Ken today and he patiently answered all of my questions about the change. It feels like the new company will be efficient and customer focused.","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"Janet D."},{"reviewId":"3449832c-610c-4bc8-9296-293c808cad1b","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience! Your feedback about our professional, efficient, and friendly service means everything to us. Thank you for the recommendation.","replyTime":"2025-06-09T15:19:00","review":"Extra Space Storage (located in Bentonville, AR) goes above and beyond to assist their tenants in any way they can. Very professional, efficient and most importantly friendly. I am so pleased with the ease of communication and the care & understanding they've shown me. Highly recommended!","source":"Google","submissionTime":"2025-06-09T00:00:00","userName":"Traci O."},{"reviewId":"b9258b08-cc4c-452e-93e8-a0bd72139bac","range":0,"rating":5,"reply":"We are delighted to hear Ken provided such helpful and prompt service. Your positive feedback means a lot to our team at Extra Space Storage.","replyTime":"2025-06-10T07:30:00","review":"Ken with Extra Space Storage was very helpful and prompt in getting answers to my questions.","source":"Google","submissionTime":"2025-06-09T00:00:00","userName":"S. M."},{"reviewId":"3e54b3a9-9cff-4620-81f5-c9d44d751123","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Lindsey! Her professionalism and knowledge truly exemplify our commitment to excellent service.","replyTime":"2025-06-07T14:02:00","review":"Lindsey is such a sweet soul!! She is so knowledgeable about the units. Very professional!!","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"Colleen H."},{"reviewId":"ee5c8697-6f2f-4f85-827d-dac5577846a8","range":0,"rating":5,"reply":"We are delighted to hear Ken provided friendly service and that you found our units clean. Thank you for the recommendation!","replyTime":"2025-06-07T07:55:00","review":"Ken was super friendly and easy to work with. Units are nice and very clean. Highly recommend.","source":"Google","submissionTime":"2025-06-06T00:00:00","userName":"Jesse H."},{"reviewId":"90207e3f-b831-4195-b132-5d48382a3a71","range":0,"rating":5,"reply":"We are delighted to hear about your fast, efficient, and friendly experience during your cross-country move. Thank you for choosing Extra Space Storage.","replyTime":"2025-05-31T07:40:00","review":"Fast efficient and friendly service got all my needs met quickly while I was moving across the country. Thank you.!!","source":"Google","submissionTime":"2025-05-30T00:00:00","userName":"Customer 1."},{"reviewId":"9c0681fd-e94c-4ffa-8621-34ed50c1607c","range":0,"rating":5,"reply":"We are delighted to hear our team provided great customer service during your out-of-state move. Thank you for recommending Extra Space Storage!","replyTime":"2025-05-29T14:09:00","review":"GREAT customer service. Every single person I spoke with were so friendly and helpful! I had to make changes later on and they made it so easy. I recommend Extra Space Storage, it's the one part of my out of state move that was very easy.","source":"Google","submissionTime":"2025-05-29T00:00:00","userName":"KB"},{"reviewId":"f6af1550-6bfd-4273-9476-f4624e68e626","range":0,"rating":5,"reply":"We are delighted to hear Ken provided such excellent service! Thank you for recognizing his dedication to helping our customers.","replyTime":"2025-05-28T09:21:00","review":"Ken was so kind and helpful!","source":"Google","submissionTime":"2025-05-27T00:00:00","userName":"Laura F."},{"reviewId":"7bcd3e2e-39cd-4ad6-ba01-9c217e4a9df6","range":0,"rating":5,"reply":"We are ecstatic to hear that Ken was a great help with everything. Your review is appreciated.","replyTime":"2025-05-18T16:15:00","review":"Place is amazing ken was a grate help with everything","source":"Google","submissionTime":"2025-05-18T00:00:00","userName":"Chucky"},{"reviewId":"42f7cdb9-5bfd-4b34-ac98-4267e6893c44","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We deeply respect your input.","replyTime":"2025-05-15T16:19:00","review":"Ken was very helpful.  We got quick answers and we were able to accomplish everything we set out to do.","source":"Google","submissionTime":"2025-05-15T00:00:00","userName":"Charles H."},{"reviewId":"6909c254-1117-4836-aa34-c4a7aa38e5b5","range":0,"rating":5,"reply":"Thank you immensely for your kind words about Ken and our service. We're delighted to hear that the lease process was easy and that you found our prices competitive, especially for climate-controlled units. We deeply respect your recommendation and appreciate you taking the time to share your positive experience with others.","replyTime":"2025-05-13T14:33:00","review":"Ken was amazing at setting us up with the unit size needed. Lease process was super easy. Great personality and customer service skills. Enjoyed the experience. Prices beat all other units around and we leased climate control. Definitely recommend giving Ken a call.","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Dana W."},{"reviewId":"5982cca5-0ab3-400a-a521-2e2cdd10c9d7","range":0,"rating":5,"reply":"Your positive experience is important to us. We are happy to hear that you found our property clean with friendly service. Thank you for sharing your feedback.","replyTime":"2025-05-12T18:33:00","review":"Clean property & friendly service.  No complaints.","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"D R."},{"reviewId":"05d753e3-59c1-4517-afcc-d53735e36177","range":0,"rating":5,"reply":"We are excited to hear about your positive experience with Rayda Guzman. If you have any further questions, feel free to reach out to us.","replyTime":"2025-05-08T12:12:00","review":"Ken helped with rental of the unit. Thank you.","source":"Google","submissionTime":"2025-05-08T00:00:00","userName":"Emily W."},{"reviewId":"014023bd-cbeb-4a5b-9a5c-37820db671a3","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2025-04-29T14:02:00","review":"Ken was great help!\n\nHighly recommend this place to store your stuff.","source":"Google","submissionTime":"2025-04-29T00:00:00","userName":"Fareed F."},{"reviewId":"dd449c57-2907-4a65-b27f-090ae30c182d","range":0,"rating":5,"reply":"We're glad to have helped you, George! Thank you for sharing your experience with us.","replyTime":"2025-04-28T11:09:00","review":"Ken took care of everything for us !!!","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"George S."},{"reviewId":"33649a30-0a7d-4fec-b542-4087d2242513","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We are pleased to hear that our team was helpful and our location was convenient for you. Thank you for choosing Extra Space Storage.","replyTime":"2025-04-23T09:36:00","review":"Very helpful team at a reasonable price. Location is perfect if you’re in Bella Vista/North Bentonville area.","source":"Google","submissionTime":"2025-04-23T00:00:00","userName":"Trinady D."},{"reviewId":"9760c9c5-976d-4b6a-bae3-b16f601061fa","range":0,"rating":5,"reply":"We're delighted to hear that Ken provided excellent service during your transition. Thank you for taking the time to share your experience with us!","replyTime":"2025-04-16T08:02:00","review":"Ken really helped me out with the transition from the previous ownership. He was very helpful with all the new contracts and payment process. I highly recommend his services.","source":"Google","submissionTime":"2025-04-15T00:00:00","userName":"jim w."},{"reviewId":"a060e716-be9d-4124-b758-1f96796d836c","range":0,"rating":5,"reply":"We genuinely admire your positive feedback about Ken's helpfulness. Thank you for choosing Extra Space Storage and for your repeat visits!","replyTime":"2025-04-13T09:23:00","review":"I come here several times a week and Ken the manager is always available and helpful.","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Aaron C."},{"reviewId":"59b806f3-eda9-4f0a-87e7-850002a9dd80","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, Mark! We're glad Ken was able to assist you efficiently.","replyTime":"2025-04-13T09:27:00","review":"Ken was extremely helpful and clearly a really nice guy. I just moved to Bentonville and found extra space storage to be extremely reasonably priced and equally helpful.","source":"Google","submissionTime":"2025-04-12T00:00:00","userName":"Mark N."},{"reviewId":"4867f682-deb3-4316-8762-09c30c5f592f","range":0,"rating":5,"reply":"We're grateful for your positive feedback. Ken is glad to assist you with any storage needs.","replyTime":"2025-04-08T09:35:00","review":"Great customer service. Ken was very Friendly and helpful.","source":"Google","submissionTime":"2025-04-08T00:00:00","userName":"Edward L."},{"reviewId":"3d097008-e4e7-4cea-bfaa-e51a93301ba7","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! We're delighted to hear that you found our property beautiful and our staff kind. Thank you for sharing your experience with us!","replyTime":"2025-03-27T08:36:00","review":"Beautiful property, the tempeture control building is spotless, and the staff is so kind!","source":"Google","submissionTime":"2025-03-26T00:00:00","userName":"Rachel C."},{"reviewId":"43ac3bac-b96b-4195-8176-fc0b750485e7","range":0,"rating":5,"reply":"We're overjoyed to hear that Ken made your rental process quick and easy! Thank you for sharing your experience.","replyTime":"2025-03-22T12:42:00","review":"Ken made the process of renting a storage unit quick and easy! Thanks Ken!","source":"Google","submissionTime":"2025-03-22T00:00:00","userName":"Shawn M."},{"reviewId":"0e4d680b-0b5b-4195-b0bc-aca6ad7c36eb","range":0,"rating":5,"reply":"Your review is appreciated. We're glad you had a positive experience with Ken and hope you find what you need at our Rogers location. Thank you for choosing Extra Space Storage!","replyTime":"2025-03-21T09:05:00","review":"I stopped by to rent a large unit and Ken was very friendly and knowledgeable. Unfortunately he did not have any large units available but he referred me to the Rogers location. Thanks for your help and I enjoyed visiting with you. Welcome to Arkansas!","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Josh L."},{"reviewId":"459bb2a5-e5ab-4d75-9792-b876e5fad47d","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience at Extra Space Storage. Thank you for your kind words!","replyTime":"2025-03-14T08:35:00","review":"So easy to rent a space, great price and a wonderful smile!! Thanks for everything ??","source":"Google","submissionTime":"2025-03-13T00:00:00","userName":"Armando C."},{"reviewId":"684b4533-35cc-414b-bb54-487b7e7077bc","range":0,"rating":1,"reply":"Hi Will, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. \n","replyTime":"2025-03-10T09:39:00","review":"New management is awful and not understanding. I loved it before but would not recommend it now.","source":"Google","submissionTime":"2025-03-10T00:00:00","userName":"Will G."},{"reviewId":"1e217df5-ef24-4c12-819a-01c44ade5e9a","range":0,"rating":5,"reply":"Thank you for your review, Hunter. We're glad Lindsay was able to assist you. Looking forward to serving you further.","replyTime":"2025-02-25T11:34:00","review":"I was concerned with the switch to a new company but Lindsay Snyder was very helpful and nice. I'm looking forward to keeping my business with them.","source":"Google","submissionTime":"2025-02-25T00:00:00","userName":"Hunter S."},{"reviewId":"65ca3842-7a9b-4e96-9463-aed2dd68ba34","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with Lindsay at Extra Space Storage! Thank you for sharing your feedback. We're glad that Lindsay was able to assist you through any challenges and make the process as smooth as possible. It's great to know that you found our rates to be fantastic and that you appreciate the nine-month price lock. We're also pleased that you're satisfied with our location and security measures. Thank you for choosing our facility, and we're thrilled that you're happy with your decision!","replyTime":"2025-02-23T13:46:00","review":"I worked with Lindsay who helped immensely even when we ran in a few hiccups and made the process as easy as possible!\nThe rates were fantastic, nine month price lock, and the location is amazing with great security.\nSo very happy we found this facility!","source":"Google","submissionTime":"2025-02-23T00:00:00","userName":"Mitchell M."}]},"errors":null},"startingAt":{"correlationId":"9255db3f-fcf0-4b38-bfeb-e20c62fd32a1","data":{"error":null,"startingAt":{"large":38,"medium":63,"parking":128,"small":35,"starting":35}},"errors":null},"unitClasses":{"correlationId":"b19c5809-0d1a-4148-83ba-827b86b90e7c","data":{"count":20,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2508","salesforceId":"2508_6769","storeId":"a8e1a534-c686-4db2-8bac-c065d584e637","uid":"2508_6769","unitClassId":"447a04a6-f750-406a-960f-03f1b9dbb710","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":0,"showAvailable":false,"showFirstCome":false,"showLimited":false,"showLimitedBanner":false,"showOnline":false,"showPromotion":false,"showRapidRental":false,"showReserve":false,"total":0},"dimensions":{"depth":30,"display":"10' x 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