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We are glad to hear you received friendly and professional service, and we will share your kind words with Reese and the rest of the team.","replyTime":"2026-10-22T16:50:00","review":"Very friendly, professional. Made the whole experience amazing. Thank you Reese‘s pieces.","source":"Google","submissionTime":"2026-10-22T00:00:00","userName":"David T."},{"reviewId":"42b15a78-b526-426e-911c-19b573eb6bde","range":0,"rating":5,"reply":"Your positive feedback means a lot, Keith. Reece's helpfulness during your move-out is truly appreciated. ","replyTime":"2026-09-29T13:41:00","review":"Excellent experience with move in and out. Reece was exceptionally nice and helpful on move out.","source":"Google","submissionTime":"2026-09-29T00:00:00","userName":"Keith B."},{"reviewId":"0c20b1a5-3dcb-48bb-aeca-7b815391b347","range":0,"rating":5,"reply":"Thank you for sharing your experience with us, Timothy! We're glad to hear that our team provided professional service and that you feel confident in our security at Extra Space Storage.","replyTime":"2026-09-18T13:02:00","review":"Best storage facility I’ve ever seen, extremely helpful and professional. Top tier security for whatever you need to store!!","source":"Google","submissionTime":"2026-09-18T00:00:00","userName":"Timothy W."},{"reviewId":"566f2dbd-b3b9-4bda-bc34-187bae3897d7","range":0,"rating":5,"reply":"Thank you for your 5-star review, Debra! We're so glad to hear that the young man who assisted you was kind and patient, and that you found our Extra Space Storage facility to be great. We will be sure to share your kind words with our team. We appreciate you choosing us for your storage needs.","replyTime":"2026-09-01T07:07:00","review":"The young man who showed us the available unit was very kind and patient. Great facility.","source":"Google","submissionTime":"2026-09-01T00:00:00","userName":"Debra W."},{"reviewId":"14b5250b-e536-467e-a9ca-ca4440087955","range":0,"rating":5,"reply":"Thank you for your review, Dakota! We're glad getting set up with your unit was quick and easy.","replyTime":"2026-08-03T15:35:00","review":"Very quick and easy to get set up with a unit","source":"Google","submissionTime":"2026-08-02T00:00:00","userName":"Dakota A."},{"reviewId":"5900aa16-7e8d-4099-99a3-78da4c5fb116","range":0,"rating":5,"reply":"Thank you for sharing your experience, Bill. Clean, secure, and easy access — that's exactly what Extra Space Storage aims to deliver. We appreciate the recommendation!","replyTime":"2026-07-31T15:04:00","review":"Very clean and well managed facility. Easy access, excellent spaces, safe and secure.\nI highly recommend Extra Space Storage","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"Bill S."},{"reviewId":"67de974d-14ab-4edd-8a5e-df813fa697ed","range":0,"rating":5,"reply":"Thank you for sharing Laura! Clean units, great app, and easy gate access — we're glad it all worked out. See you next time, Laura!","replyTime":"2026-06-27T12:02:00","review":"Great storage units\nWe ended up with 3 due to our moving problems. They provided great customer service. Units are clean and the app is amazing. Gate access was a breeze. We will use them again in the future ??","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Laura V."},{"reviewId":"0dbc0e2b-b735-49a0-aaa2-3e67813d2c97","range":0,"rating":5,"reply":"We are grateful for your kind words, Victoria! Great customer service is what we always aim for at Extra Space Storage.","replyTime":"2026-06-25T14:00:00","review":"Great customer service.","source":"Google","submissionTime":"2026-06-25T00:00:00","userName":"victoria g."},{"reviewId":"922639f7-5756-44d6-b66d-c0a2edf4e936","range":0,"rating":5,"reply":"Thanks for choosing us, J. P! We're glad your rental process was fast and easy.","replyTime":"2026-05-31T14:00:00","review":"Renting was fast and easy.","source":"Google","submissionTime":"2026-05-31T00:00:00","userName":"J.P. T."},{"reviewId":"c591bfc9-0f92-43af-94a9-916c1d2a816b","range":0,"rating":5,"reply":"Thank you Jody! Sean's helpfulness and our clean units make storage easy. We appreciate your recommendation!","replyTime":"2026-05-30T11:18:00","review":"Sean is amazing! He is very helpful and explains everything! The storage unit is very clean. The access to the gate entrance is extremely easy!\nHighly recommend them if you need Extra Storage this is the place to go!","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Jody M."},{"reviewId":"01c4a4bc-aaf5-425b-a079-4b881b464978","range":0,"rating":5,"reply":"Shawnna, we are happy to hear about your positive experience! Our team takes pride in providing knowledgeable, helpful service.","replyTime":"2026-05-30T14:16:00","review":"The gentleman that helped us today was incredibly knowledgeable,  kind, and helpful. Absolutely the nicest person I have had the pleasure of working with at this location.","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Shawnna D."},{"reviewId":"b933e5e1-bfaa-4bae-abef-4e2dc6e3911e","range":0,"rating":5,"reply":"Hi Kelly, thanks for leaving a rating! We're happy to hear you had a great experience!","replyTime":"2025-08-30T12:53:00","review":"Great service! Always clean and dry and easy access! No complaints! ??","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Kelly L."},{"reviewId":"a73b40e1-cf1e-41f2-80d7-05fa1515da4c","range":0,"rating":5,"reply":"We greatly appreciate your feedback about our empathetic clerk who quickly helped accommodate your disability needs. Thank you for choosing Extra Space Storage Steven.","replyTime":"2026-05-04T13:35:00","review":"Had an initial unit far from entrance and cart. I went to ask for a different unit because of my disability. Clerk was very empathetic and changed my unit without a problem. He worked with me quickly and I appreciated it very much.","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Steven D."},{"reviewId":"83d1bb3c-c357-4ed3-8e3d-5644422082ef","range":0,"rating":5,"reply":"We are glad to hear about your positive experience! Thank you for recommending our efficient service and friendly team, Levi.","replyTime":"2026-04-30T11:57:00","review":"Had a great experience with the gentleman that helped us. In and out in 30 minutes tops. Definitely recommend","source":"Google","submissionTime":"2026-04-30T00:00:00","userName":"Levi E."},{"reviewId":"48bb24ca-f2a5-42d8-8b0e-7030c5b975be","range":0,"rating":5,"reply":"We sincerely value your feedback about our spectacular units and fantastic employees. Thank you for choosing Extra Space Storage Mike!","replyTime":"2026-04-04T09:15:00","review":"The units are spectacular and the employees are fantastic. It was a very nice experience.","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"mike h."},{"reviewId":"ddb8f738-ec58-4608-a942-6f3b33de5f4f","range":0,"rating":5,"reply":"We are excited to hear Reese made your storage rental experience easy and helpful!","replyTime":"2026-03-23T13:48:00","review":"Reese was super helpful and made it easy to rent our storage unit!","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Victoria T."},{"reviewId":"2a4515ef-f71f-4491-b817-c1cfb5dd24b3","range":0,"rating":5,"reply":"We are overjoyed to hear about your easy online process experience. Thank you for your wonderful feedback.","replyTime":"2026-03-11T12:39:00","review":"Very easy process all done online.","source":"Google","submissionTime":"2026-03-11T00:00:00","userName":"Stumpjumper125"},{"reviewId":"8161ba8c-6f2f-4b53-bb54-6e6733501c2e","range":0,"rating":5,"reply":"Thanks for the positive feedback, John! We're glad Sean provided excellent service, and you secured the perfect unit on short notice.","replyTime":"2026-02-07T07:12:00","review":"Was able to secure a rare larger unit on short notice and Sean was extremely informative and helpful in getting me set up with the best deal.  The property is set up very well.","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"john p."},{"reviewId":"ec9ec9bb-51db-4968-90fd-aae532bef05e","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience! Thanks for highlighting our customer service and flexible solutions.","replyTime":"2026-02-07T15:21:00","review":"Great customer service.  They couldn't get me in the size I needed,  but we're accommodating to let me rent a smaller unit for a week until the larger one came available.   Also,  they provide everything you need,  including a lock.","source":"Google","submissionTime":"2026-02-07T00:00:00","userName":"Misty W."},{"reviewId":"635d2423-0ffd-42a2-a0a6-602dcdbb7ea7","range":0,"rating":5,"reply":"We are delighted to hear your positive feedback! Thank you immensely.","replyTime":"2026-01-31T12:10:00","review":"Wow ??!!","source":"Google","submissionTime":"2026-01-31T00:00:00","userName":"skeleton s."},{"reviewId":"fb0f3b8a-f637-4635-9a7e-145dc5c63a00","range":0,"rating":5,"reply":"Thanks for your kind words! We're thrilled you experienced fantastic service with Extra Space Storage.","replyTime":"2026-01-30T13:40:00","review":"Fantastic service, top notch.","source":"Google","submissionTime":"2026-01-30T00:00:00","userName":"Richard A."},{"reviewId":"1245ca07-8c27-4609-8438-c5012f31c989","range":0,"rating":5,"reply":"We are delighted to hear you found our storage easy to rent, access, and find. Thanks for choosing Extra Space Storage!","replyTime":"2026-01-23T11:42:00","review":"Easy to rent, easy access, easy to find.","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Sandra L."},{"reviewId":"ba8651bd-52c5-4d1a-8980-b0492850923a","range":0,"rating":5,"reply":"We are thrilled to hear about your smooth rental experience! It's wonderful to know that we were able to make the entire process so convenient for you by handling everything over the phone. Thanks for highlighting our competitive rates compared to other local places, our friendly and helpful office staff, and our clean, well-lit grounds that are easy to access. We're also delighted that you found our app helpful for making gate access quick and easy. Your feedback about these features really means a lot to us!","replyTime":"2026-01-18T10:47:00","review":"The whole process of renting here could not have been easier. I was able to handle everything over the phone, and rates were SO MUCH BETTER than any of the other local places. The office staff is incredibly friendly, and helpful. The grounds are clean, well-lit, and easy to access. They even have an app to make open the gate quick and easy.","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Tiffany W."},{"reviewId":"58a4141e-5d0e-4655-81ca-cc82af6b0142","range":0,"rating":5,"reply":"We are grateful for your kind words about our helpful staff and seamless shipping container coordination during your Oahu move.","replyTime":"2026-01-12T15:05:00","review":"The staff were so helpful not to mention kind and courteous. Had a big move from Oahu and they assisted with the coordination of my shipping container, making that portion of the move stress free. Totally when above and beyond for me.","source":"Google","submissionTime":"2026-01-12T00:00:00","userName":"Kim P."},{"reviewId":"3d58bec9-a2b0-4d7a-9ac0-ed9f32ddd178","range":0,"rating":5,"reply":"We're grateful for your positive feedback! Thank you for recommending our spacious storage units.","replyTime":"2026-01-07T07:29:00","review":"Unit was clean when we got there, parking area is really roomy. We pulled in with a 26' truck and 3 cars to unload and there was still tons of room to move around. I would HIGHLY recommend this place for storage!","source":"Google","submissionTime":"2026-01-07T00:00:00","userName":"Dorothy F."},{"reviewId":"f842945e-7aa0-4ccf-b691-94599c7e9a23","range":0,"rating":5,"reply":"We are pleased to hear you found our storage helpful and affordable! Thanks for choosing Extra Space Storage.","replyTime":"2026-01-02T11:32:00","review":"Super helpful, very cheap, and just a nice place!","source":"Google","submissionTime":"2026-01-02T00:00:00","userName":"Joseph P."},{"reviewId":"93dcb6eb-ef59-4087-bcfd-740e1a5ab530","range":0,"rating":5,"reply":"We are honored to hear about your smooth moving experience! Thanks for recognizing our team's friendly, helpful service.","replyTime":"2025-12-19T09:10:00","review":"It was a quick and easy experience moving from one unit to the next. The guy that helped me help me understand the process completely and very friendly.","source":"Google","submissionTime":"2025-12-18T00:00:00","userName":"Joanna L."},{"reviewId":"a6b5a9d7-178f-4df6-859a-7714437b9a2b","range":0,"rating":5,"reply":"Anita, we're thrilled to hear that you find our storage facility stellar, safe, and beautiful inside. Providing kind service and ensuring security for our customers is our top priority, and we're delighted that you appreciate our efforts. We're grateful you chose us for your storage needs and look forward to continuing to exceed your expectations.","replyTime":"2024-04-30T08:26:00","review":"This place is really a stellar storage place. Beautiful inside and so safe and secure from all the elements. Kind service and a very reasonable price. So glad I chose this place!\n\nUpdate: I used this place to store my things for a total of 4.5 years. Today I cleared out my things and closed my account. I am so happy with the service and kindness I have been met with this place over the years. I was very emotional today as I had to get rid of most of the things stored to a junk place.I was so grateful for the  kindness and compassion I was met with.  Thank you so much ?? ??","source":"Google","submissionTime":"2025-12-15T00:00:00","userName":"Anita H."},{"reviewId":"01aaa80e-3b2d-4406-b772-a316af6da7f8","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about our trained staff and seamless reservation process. Looking forward to your update!","replyTime":"2025-12-08T10:22:00","review":"Great trained staff. Reservation was seamless. I’ll update after a few months!","source":"Google","submissionTime":"2025-12-08T00:00:00","userName":"Nick D."},{"reviewId":"6f75025b-7c91-44ba-a74d-4e8faba29461","range":0,"rating":5,"reply":"Thank you for your review! We're glad our staff, cleanliness, lighting, and security measures met your expectations.","replyTime":"2025-10-13T14:02:00","review":"The staff is great. Very clean and well lit. Very secure.","source":"Google","submissionTime":"2025-10-13T00:00:00","userName":"jessica j."},{"reviewId":"af158a10-5216-4a9d-b8b4-0c312c7e0b23","range":0,"rating":1,"reply":"We acknowledge your feedback about staff availability and pricing changes. We're working to improve accessibility. For assistance, please call (479) 275-0374.","replyTime":"2025-10-07T13:33:00","review":"Nice place. But staff are always out too lunch and never available in-person. Prices jumped ~30% after the name change. And now every issue must be done over-the-phone with a bot or call center -- who have no clue what is going on. So if you like that, this is the place for you.  **edit: I've called that number, and it takes more than 15 minutes to just get past the robo-menus.  ***2nd edit: After my first edit they deleted theie response, which just said call their number (deleted within 5 mins of my edit). They are monitoring and spamming reviews. Be careful.","source":"Google","submissionTime":"2025-10-08T00:00:00","userName":"A R."},{"reviewId":"0bc14084-f993-4cf7-9eb9-8944a46e3852","range":0,"rating":1,"reply":"Please contact us at (479) 275-0374 to discuss your account.","replyTime":"2025-10-05T10:37:00","review":"Their prices have skyrocketed since I got my storage building in May 2024 I was paying $50 a month which went up to about 80 a month then it got bought out and it went to 90 something a month and now it’s like $137 a month","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Chris S."},{"reviewId":"e5ad4689-8dcc-4852-a918-c6f9c9e0f827","range":0,"rating":5,"reply":"We are thrilled to hear about your excellent service experience! Your recommendation means everything to us.","replyTime":"2025-09-30T14:01:00","review":"Very friendly staff and the most excellent service! Would highly recommend!","source":"Google","submissionTime":"2025-09-30T00:00:00","userName":"Jeremy B."},{"reviewId":"e5060c5c-5108-4fd5-b906-b664426279f3","range":0,"rating":5,"reply":"We are glad to hear you found our team friendly and professional, Kortney!","replyTime":"2025-09-29T10:40:00","review":"Very friendly and professional","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"Kortney A."},{"reviewId":"6495835d-027c-417f-8fe2-f7b930ea6503","range":0,"rating":2,"reply":"We are disappointed to hear about the rate increase disappointment. Please contact us at (479) 275-0374 to discuss your concerns.","replyTime":"2025-09-29T07:34:00","review":"Nice storage units but be prepared for your rate to go up significantly by the 3rd month. It is very disappointing :(","source":"Google","submissionTime":"2025-09-28T00:00:00","userName":"Sarah B."},{"reviewId":"a857ae91-f36d-489e-a907-b0537e8ff943","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! Your comments about our clean facility, friendly staff and excellent follow-through mean everything to us.","replyTime":"2025-06-09T10:03:00","review":"The facility is spacious and clean. It is well organized. The staff is friendly and helpful and the follow through was on par. Love it so far!","source":"Google","submissionTime":"2025-09-12T00:00:00","userName":"Alicia C."},{"reviewId":"3dcd702d-cc13-4f19-8ee4-0f67d671f757","range":0,"rating":4,"reply":"Thank you for highlighting our friendly service and efficient process. We appreciate your positive feedback!","replyTime":"2025-08-20T08:03:00","review":"Friendly service, knowledgeable and efficient on the process.","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Danny D."},{"reviewId":"77904fb7-b949-45af-9f9f-eedaf2704dfd","range":0,"rating":5,"reply":"Thank you for sharing! So glad Reece was helpful and you found everything clean and affordable. Welcome!","replyTime":"2025-08-20T07:48:00","review":"Location is super clean and professional. The manager, Reece was very helpful and thorough. I got a garage and parking place in about 10 minutes. Cheap as well. Absolutely recommend.","source":"Google","submissionTime":"2025-08-19T00:00:00","userName":"Kyle L."},{"reviewId":"6cebdd64-d846-4688-adb5-caae560443e5","range":0,"rating":2,"reply":"Please contact us at (479) 268-3095 to discuss pricing concerns.","replyTime":"2025-08-13T17:37:00","review":"Beware!  Nice enough facilities.  I signed up 9 months ago at $105 a month and last month they “rate changed” me to $185.  Bait and switch rates currently on their website are for less than $100 a month for my size unit.  I have rarely been this disappointed in a business.","source":"Google","submissionTime":"2025-08-13T00:00:00","userName":"Robert M."},{"reviewId":"65cc8554-6e0b-464f-91f9-9e27d21e08fd","range":0,"rating":5,"reply":"Your positive experience means everything! So glad Reece found you the perfect unit and you love our clean, secure facility and convenient app!","replyTime":"2025-08-11T13:27:00","review":"The manager Reece is knowledgeable, clear, professional and helped me find the perfect storage unit for my needs! The facility is secure and extremely clean! I'm so excited I found such great management and facility close to home! I also love that Extra Space has an app where my account includes any additional future units I rent in other locations whenever needed. Thank you!","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"SC"},{"reviewId":"8f0c8edc-2433-4e39-802d-50aae22033cb","range":0,"rating":5,"reply":"We are excited to hear Reese provided such helpful service! Thanks for sharing your positive experience with us.","replyTime":"2025-08-05T11:39:00","review":"Reese was Soo helpful","source":"Google","submissionTime":"2025-08-05T00:00:00","userName":"Jackson L."},{"reviewId":"ab559991-bed7-4a82-a0de-353ce8389fe5","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We are glad to hear about your fantastic experience with our customer service and unit options.","replyTime":"2025-07-31T14:38:00","review":"Fantastic overall experience! Customer services was A+, their unit size options and prices were abundant and very reasonable!","source":"Google","submissionTime":"2025-07-31T00:00:00","userName":"Richard C."},{"reviewId":"6883562a-9766-4965-be6e-da7ce7f0186a","range":0,"rating":5,"reply":"Thanks for the kind words! We deeply respect your feedback and are glad to hear you had a positive experience with us.","replyTime":"2025-05-13T08:26:00","review":"The people at this company are so professional and I appreciate that and very friendly also.","source":"Google","submissionTime":"2025-07-20T00:00:00","userName":"Jerree W."},{"reviewId":"b0ba8195-dc0c-4751-b4af-b1bb641f8cb8","range":0,"rating":1,"reply":"We understand your frustration with the pricing changes and late fees. Please contact us at (479) 268-3095 to discuss your concerns.","replyTime":"2025-07-12T13:59:00","review":"They suck just pure straight up suck they bought this place from someone else where I was paying like 80 something a month it skyrocketed to 109 50 and if you’re late, it’s like you gotta pay two months","source":"Google","submissionTime":"2025-07-12T00:00:00","userName":"Christina S."},{"reviewId":"3e5c74b9-68cf-4e92-97c4-5d0a1527e2da","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-07-09T16:25:00","review":"Very clean and organized storage facility and Travis was great to work with","source":"Google","submissionTime":"2025-07-09T00:00:00","userName":"LISO L."},{"reviewId":"64c5342c-7d03-4b89-9a45-ba092c42d5b9","range":0,"rating":3,"reply":"Sorry for any inconvenience you experienced during your time at our Pea Ridge location. We appreciate your feedback and will address the issues mentioned. Thank you for sharing your experience.","replyTime":"2025-07-01T10:22:00","review":"I didn't experience any major issues while storing my RV at the Pea Ridge Arkansas location.  The two issues that resulted in the low rating for the location is:  #1.  I have contacted the company at least 5 times in 8 months because the \"secure\" gate has been open overnight.  Not sure how secure you are when you leave the gate open.  Their reply was always the same, the gate is broken and we just fixed it... That being said, it does appear to finally be fixed.  I haven't had to call in a while.\n\n#2.  I was told when I signed up that while I may experience a rate increase, it shouldn't be more than 30%.  Then after about 8 months, I received a rate increase.  It was almost 50% increase.  When I contacted them in person, I was told that it was to bring their rates up to \"street value\".  This was a lie, not only did they not keep their word as to the increase amount...  I found 4 different companies all within 15 miles of this location that had cheaper rates.\n\nI moved out today because of this, they did give me back my July Payment, so I thought that was nice.\n\nI can not recommend this company due to their integrity and accountability.","source":"Google","submissionTime":"2025-07-01T00:00:00","userName":"Shelton G."},{"reviewId":"0ef1ccdf-792c-42ed-b99a-5f0a34e3e799","range":0,"rating":5,"reply":"Thank you for the excellent rating, Wayne! Don't hesitate to reach out if you need anything!","replyTime":"2025-05-31T14:28:00","review":"Lindsey, Reese, and Travis have been extremely helpful while being one of their new customers. I will highly recommend your place of business to all my friends and relatives.\nThank you very much,\nWayne G.","source":"Google","submissionTime":"2025-06-29T00:00:00","userName":"Wayne G."},{"reviewId":"cff86e34-d076-4e8e-8995-233c3943d6ce","range":0,"rating":5,"reply":"We are delighted to hear about your great experience and that you loved the flash sale! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-21T12:28:00","review":"Great experience! Love the flash sale! Was recommend by Ericka Young at Young's Moving Service.","source":"Google","submissionTime":"2025-06-20T00:00:00","userName":"Ramona C."},{"reviewId":"495fc772-2a36-43dd-8c16-3659521549ff","range":0,"rating":5,"reply":"We are delighted to hear about your quick sign up experience and that you found our online prices great!","replyTime":"2025-06-16T17:51:00","review":"Quick and easy sign up!  And great online prices!","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Kimberly H."},{"reviewId":"c094430c-6438-4328-9be1-b5f34bee654b","range":0,"rating":5,"reply":"We are delighted to hear about your great experience at both locations! Thanks for choosing Extra Space Storage!","replyTime":"2025-06-15T15:10:00","review":"Great experience at Bentonville & Pea Ridge locations! They made everything so easy!","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"KB"},{"reviewId":"e9f2d1a7-d476-4be2-af1a-df33b08444fd","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"This facility used to be decent—until it was taken over by Extra Space Storage. Since then, everything has gone downhill fast. Without any meaningful notice or justification, they jacked up my rates by an exorbitant amount. It’s almost laughable, considering their so-called “climate-controlled” units are consistently hot and stuffy. There’s always a “grinding noise” which makes me question if the HVAC system is actually even working. “Climate controlled” is clearly just a marketing gimmick at this point.\n\nThe new management? Absolutely abysmal. Customer service is dismissive at best. It’s clear they have no interest in actual customer care—just in squeezing every dollar they can out of long-time renters while delivering subpar service.\n\nBetween the absurd price hikes, unreliable climate control, the complete lack of professionalism, and loose business standards, I am thrilled to be moving my items out of this disaster of a facility. I’ll be spreading the word far and wide about this company’s predatory business practices. Extra Space Storage has lost my business for good—and I strongly urge others to stay far, far away.\n\nMay your Google review ratings drop as steadily as your customer service standards.\n\nWhat you’re doing is not illegal, but it sure isn’t moral. You shouldn’t feel good about yourselves. Side note, spare me your generic AI responses","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"Elizabeth C."},{"reviewId":"1188d6db-4fb4-46de-a8bc-24ddf81fc5e7","range":0,"rating":5,"reply":"We are delighted to hear you found our storage affordable and simple! Thanks for choosing Extra Space Storage.","replyTime":"2025-06-13T10:02:00","review":"Very affordable, simple and quickly secured the storage unit needed. Thank You","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Sandi P."},{"reviewId":"fd01bec0-7199-44ee-9eb3-525c2bb43422","range":0,"rating":5,"reply":"We are delighted to hear you found our service prompt, courteous, and affordable!","replyTime":"2025-06-13T14:53:00","review":"Prompt, courteous, affordable!","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"Cody C."},{"reviewId":"a038407b-3dd1-4008-8bd3-99822a8dbb55","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our informative and professional front desk team!","replyTime":"2025-06-13T14:53:00","review":"The front desk was very informative and professional. They gave me plenty of options for storage and found a plan that was perfect","source":"Google","submissionTime":"2025-06-13T00:00:00","userName":"remington f."},{"reviewId":"564449bf-3a07-47ec-a32b-4092755087a0","range":0,"rating":5,"reply":"Thanks, Bill! We are so glad you had a 5-star experience with Extra Space Storage. Feel free to call us if you ever need anything.","replyTime":"2025-05-04T08:21:00","review":"Great Location, reasonably priced.","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"Bill O."},{"reviewId":"21220684-aa4d-43f2-9d6b-c547f2a09746","range":0,"rating":2,"reply":"Thank you for noting our kind staff. We understand your concerns about the rate increase. Please call (479) 268-3095 to discuss your storage options with our team.","replyTime":"2025-05-31T16:02:00","review":"The storage unit is fine and everyone you talk to really is kind, but they raised their rates by almost 75% with a 1 month notice. We received a notice that our rate for the smallest until went from $47 to $80..","source":"Google","submissionTime":"2025-05-30T00:00:00","userName":"Abby B."},{"reviewId":"bc36e9ea-a6a8-4cdd-92e7-8a6607b9afad","range":0,"rating":5,"reply":"We are delighted to hear about your positive experiences across states. Thank you for recognizing Travis's exceptional service at our Pea Ridge location.","replyTime":"2025-05-28T11:34:00","review":"This is our second unit in 2 different states and each time we have rented has been such a pleasure. Travis , in Pea Ridge, Arkansas, was extremely helpful.","source":"Google","submissionTime":"2025-05-28T00:00:00","userName":"Kim M."},{"reviewId":"e90ceff1-27c8-4508-a2de-c230aaeff090","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback! Thank you for recommending us to others.","replyTime":"2025-05-17T11:38:00","review":"Super friendly staff travis was very helpful. Very clean storage would recommend to anyone","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Tracy K."},{"reviewId":"3491e6ab-98e3-4f41-ad47-88015f033348","range":0,"rating":5,"reply":"We're delighted to hear you had an awesome experience working with Travis at Extra Space Storage. Thank you for sharing your positive feedback!","replyTime":"2025-05-17T14:44:00","review":"We worked with Travis and it was an awesome experience. Helped with all of our questions. Units are reasonably priced. Plenty of space for what we need! Exactly what we were looking for!","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Britley M."},{"reviewId":"76513b20-af09-4ea9-953a-1a7c11ea0cca","range":0,"rating":5,"reply":"We're pleased to hear you had a great experience at Extra Space Storage. Thank you for sharing your feedback.","replyTime":"2025-05-13T10:18:00","review":"Great service","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Mike K."},{"reviewId":"522a9aa6-7123-4e65-940e-d0cb02b62d8c","range":0,"rating":5,"reply":"Thanks for the positive feedback, Sarah! We're glad you had a great experience with our friendly staff at Extra Space Storage.","replyTime":"2025-05-13T07:42:00","review":"Great place, wonderful friendly staff! Recommend!","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"Sarah F."},{"reviewId":"15f2dd26-f5da-414d-b884-afd86d53d7c8","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Madison! We're thrilled to hear that Travis provided helpful and knowledgeable service.","replyTime":"2025-05-10T11:42:00","review":"Travis was very helpful and knowledgeable in assisting us with setting us up with storage. We walked in and were greeted with friendly faces and quick service. Highly recommended this place!","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Madison B."},{"reviewId":"5ae0240a-a650-44c0-9b96-f96c91871a52","range":0,"rating":5,"reply":"Thanks for the great feedback, Tina Vincent! We're grateful for your review and happy to hear you received great service at Extra Space Storage.","replyTime":"2025-05-10T15:08:00","review":"Great service","source":"Google","submissionTime":"2025-05-10T00:00:00","userName":"Tina V."},{"reviewId":"83db0c33-1868-4c23-85cd-03c1fbc9319d","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with Travis and Lindsay at Extra Space Storage. Thank you for sharing your experience!","replyTime":"2025-04-26T12:15:00","review":"Travis onsite and Lindsay online were great to deal with!  The site is well maintained and clean!","source":"Google","submissionTime":"2025-04-26T00:00:00","userName":"Terese T."},{"reviewId":"7cdb485b-90c4-459f-b6aa-5ccf992f0cd5","range":0,"rating":5,"reply":"We are grateful for your positive feedback and are pleased to hear that our staff was helpful and made the process easy for you. Thank you for choosing Extra Space Storage!","replyTime":"2025-04-24T18:26:00","review":"Staff is awesome and extremely helpful made the process super easy. Nice and clean property and well worth what your paying for","source":"Google","submissionTime":"2025-04-24T00:00:00","userName":"Robert C."},{"reviewId":"5ba4e330-ed34-4483-8222-adce15eba404","range":0,"rating":1,"reply":"We take your feedback seriously and appreciate you sharing your experience with us. We understand your frustration with the changes that have occurred since the transition from FreeUp Storage to Extra Space. Our team is committed to addressing customer concerns and improving our services. We will review our communication processes to ensure timely responses to customer inquiries.\n\nRegarding the pricing concerns you mentioned, we will examine our rate structure and policies to ensure fairness for both new and long-term customers. We value all our customers and will work to address any discrepancies in our pricing strategy.\n\nWe apologize for the inconvenience caused by the lack of response to your message and the subsequent late fee. We will look into this specific situation to prevent such issues in the future.\n\nThank you for bringing these issues to our attention. Your feedback is valuable in helping us improve our services and customer experience.","replyTime":"2025-04-10T10:57:00","review":"DO NOT STORE YOUR BELONGINGS AT THIS FACILITY\nI was a customer since it was FreeUp Storage. The shift to Extra Space has been a nightmare. A huge jump is what you’re in store for if you are a customer longer than 1 year. Don’t get scammed by online rates. This company does not value a long time customer. Check the fine print of what you’re signing up for people. Left a message on the 30th of March trying to get some information on the price we are paying vs. what is advertised online. Asked if we could sign up under my husbands name and move our belongings to another unit in order to get the rate they advertise to new customers; was told that is not allowed because he is ‘associated’ with me. Now they locked us out and want us to pay $30 late fee, because they never returned our call from the message we left. See previous site manager Cody’s review below for more information. This company does not value the customers they already have, they only want to fill their units with new customers. Like Cody said, this is the largest storage company in the nation, they do not care about their customer’s whatsoever. The new site manager Reese, is so cavalier about what they state in their lease, a lease we never saw nor signed. We never received a new lease for free up, but apparently it states in there that if the lease is not signed and returned within 10 days it automatically goes into effect. I am getting a copy of the lease to take to my lawyers for review, to better understand what they can and can’t legally do. Overall, I’m sure this review doesn’t matter to the company or the manager, but I hope it helps some unsuspecting customers steer clear of this terrible storage facility.","source":"Google","submissionTime":"2025-04-09T00:00:00","userName":"Madison L."},{"reviewId":"8a55b9eb-5f75-4e54-8408-c361c27da3ca","range":0,"rating":1,"reply":"Your feedback is invaluable to us, and we sincerely appreciate you taking the time to share your experience. We take your feedback seriously and understand the frustration you've experienced with our system and the issues regarding your credit card charges. We apologize for the inconvenience this has caused you and the other customers who have faced similar problems. \n\nThank you for bringing this to our attention. We acknowledge that the transition from FreeUp to Extra Space has not been as smooth as we had hoped, particularly in terms of transferring customer information and processing payments correctly. We are actively working to address these issues and improve our systems to prevent such problems in the future.\n\nWe will use your comments to improve our processes and ensure a smoother transition for our customers in the future. Your experience serves as a valuable lesson for us, and we are committed to making the necessary changes to provide better service to all our customers.\n\nOnce again, we appreciate your honest feedback and the opportunity to improve our services.","replyTime":"2025-04-10T10:58:00","review":"I don’t ever leave reviews but this place is very well deserving of it.  New ownership (Extra Space) has not updated their system correctly and therefore my credit card hasn’t been run correctly since they’ve taken over. There were other people there with the same issue .   Once we figured out the problem today, the new company said I would be responsible for this months late fees for $70 for 1 unit even though it’s their issue.  They didn’t have any of my correct info in the new system that supposedly transferred from FreeUp when ownership changed hands and somehow that’s my fault. Never had an issue for 3 years with FreeUp running my card. Kinda funny considering Storage Lion just bought the other facilities in Pea Ridge and my card still runs fine with them on the units I have there. Needless to say I will be switching to Storage Lion this month and moving out of Extra Space and their dishonesty.    Their attitude was terrible and I can’t recommend this facility to anyone at this point.  The only reason they get a 1 star is I can’t give a negative number.","source":"Google","submissionTime":"2025-04-09T00:00:00","userName":"Matt F."},{"reviewId":"a8e6c78d-39c8-4894-9baa-1d78b14491eb","range":0,"rating":5,"reply":"Thank you immensely for your positive feedback, Darrin Parker. We appreciate your kind words about your experience with Extra Space Storage.","replyTime":"2025-03-21T12:45:00","review":"Easy Peasy","source":"Google","submissionTime":"2025-03-21T00:00:00","userName":"Darrin P."},{"reviewId":"70527fd6-555b-4e91-83f4-c4ccae6a41f2","range":0,"rating":5,"reply":"Thank you for your review. We appreciate your recommendation and are glad to hear our team was helpful to you.","replyTime":"2025-03-21T09:50:00","review":"The two gentleman that helped me were very patient and answered all my questions thoroughly. Highly recommend.","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Nicholas M."},{"reviewId":"525a13d1-5891-4e42-a585-d87008de35bd","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with Reece at Extra Space Storage. It's wonderful to know that he was super helpful in getting your new unit set up and that he promptly followed up on your online reservation. We appreciate your recommendation and thank you for taking the time to share your feedback about the quick and efficient process you experienced during your move-in.","replyTime":"2025-03-20T08:08:00","review":"Reece was super helpful in getting our new unit setup. 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