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We're glad to hear that you had a smooth experience and that our facilities met your expectations.","replyTime":"2026-10-20T11:32:00","review":"Clean facilities in great shape. No issues at all.","source":"Google","submissionTime":"2026-10-15T00:00:00","userName":"Eric H."},{"reviewId":"0868394b-2dc8-492c-89a1-6d71461c4a06","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Tosha! We're glad to hear Cody provided quick and helpful service, and we will be sure to share your kind words with him and the team.","replyTime":"2026-10-07T14:44:00","review":"cody got us hooked up today for a storage unit. Quick,efficient & great attitude.","source":"Google","submissionTime":"2026-10-07T00:00:00","userName":"Tosha L."},{"reviewId":"118b8119-5fc9-42fe-bce9-2a65dedfd6d9","range":0,"rating":5,"reply":"Thank you for sharing your feedback Megan! We're glad to hear you had a great experience with our team at Extra Space Storage.","replyTime":"2026-10-07T12:16:00","review":"Excellent customer service!!","source":"Google","submissionTime":"2026-10-05T00:00:00","userName":"Megan"},{"reviewId":"1043690a-ac79-4a95-9b4a-e09560924923","range":0,"rating":1,"reply":"We are sorry to hear about your frustration regarding your rental rates and fees Fred. We aim to be clear and transparent about all pricing, and we apologize that your experience did not reflect this. Please contact us at 888-STORAGE so our team can review your account details and assist you directly.","replyTime":"2026-10-03T14:20:00","review":"Expect 100%+ price increase within first 2 months. Advertised price was $36, they waited until after I paid someone to truck my stuff over to mention the $22 insurance fee, then 45 days later informed me the rate was going up to $52 + the $22. Dishonest business practices.","source":"Google","submissionTime":"2026-10-03T00:00:00","userName":"Fred Y."},{"reviewId":"faa2fc9c-0f16-4af0-8eaf-0f3b7f86f4e6","range":0,"rating":5,"reply":"Thank you for sharing your experience Sarah! We're glad to hear Cody was able to assist you with getting your storage unit, and we'll be sure to pass along your kind words to him and the team. Welcome to Extra Space Storage!","replyTime":"2026-09-25T11:45:00","review":"Cody assisted myself in acquiring a storage unit","source":"Google","submissionTime":"2026-09-25T00:00:00","userName":"Sarah M."},{"reviewId":"4708972a-690b-4bd2-84ad-0fd03035209b","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage Erika. We're glad to hear that Cody was accommodating, and we will be sure to share your kind words with him and the team.","replyTime":"2026-09-22T15:59:00","review":"Cody was very nice and accommodating","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"Erika R."},{"reviewId":"6c8999f1-b719-48e9-877a-034519c21f40","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage. We're glad to hear Cody was polite and patient in answering all of your questions. We will be sure to pass along your kind words to him and the rest of our team.","replyTime":"2026-09-22T15:58:00","review":"Cody was wonderful. He answered every question we had was very polite and patient with explaining everything to us.","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"God I."},{"reviewId":"93de4d9d-c349-450b-9422-673b6e5da7fc","range":0,"rating":5,"reply":"Thank you for your review Andrea! We're glad to hear Cody provided a great experience, and we will be sure to share your kind words with him and the team.","replyTime":"2026-09-15T14:59:00","review":"Cody was awesome","source":"Google","submissionTime":"2026-09-15T00:00:00","userName":"Andrea D."},{"reviewId":"4a01cf6e-bafc-4c34-a05f-f2c87c244a13","range":0,"rating":5,"reply":"Thank you for taking the time to share this, Casey. Amanda's helpfulness and friendly service reflect exactly what we strive for.","replyTime":"2026-09-10T09:18:00","review":"Amanda was SUPER helpful, explained everything and very friendly. Very easy experience.","source":"Google","submissionTime":"2026-09-10T00:00:00","userName":"Casey H."},{"reviewId":"8c1794c3-d43b-42bc-a58d-5d7b82ff6a8d","range":0,"rating":5,"reply":"Thank you for sharing your experience Shanna! We're so glad to hear that Cody was able to quickly assist you with the unit size and provide outstanding customer service. We will certainly share your kind words with Cody and the entire team at Extra Space Storage. We appreciate you choosing us!","replyTime":"2026-09-09T10:55:00","review":"Not all superhero’s wear capes. We reserved our unit online and when we showed up with our loaded uhaul we realized it was the wrong size. Went to the office and Cody quickly got us moved to a new unit and saved the day!! The customer service has been outstanding!","source":"Google","submissionTime":"2026-09-09T00:00:00","userName":"Shanna D."},{"reviewId":"a6b1db89-17ec-4307-b2af-261d695b1edd","range":0,"rating":5,"reply":"Your positive experience is important to us. We're pleased to hear that we could assist you with adding an additional unit. Thank you for sharing your feedback with us Cesar.","replyTime":"2026-09-08T14:42:00","review":"They were great and helped us add an additional unit","source":"Google","submissionTime":"2026-09-08T00:00:00","userName":"Cesar I."},{"reviewId":"cf8140f5-58b1-4197-a200-65988896f119","range":0,"rating":5,"reply":"We are glad to hear Cody and Amanda made your experience enjoyable and stress-free. We appreciate you sharing this feedback, Chris!","replyTime":"2026-08-30T09:11:00","review":"Cody and Amanda were great as soon as we walked in! Made the experience very enjoyable and weren’t pushy at all! They helped us through the entire process and were extremely friendly!","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Chris R."},{"reviewId":"6a624cf3-7af7-4f28-b08c-a52e7f813348","range":0,"rating":5,"reply":"Thank you for your 5-star rating, Ward! We're so glad to hear you had a great experience with our team at Extra Space Storage. We appreciate your kind words!","replyTime":"2026-08-30T10:10:00","review":"Wow! Great guy& gal","source":"Google","submissionTime":"2026-08-29T00:00:00","userName":"Ward N."},{"reviewId":"4b27847d-a489-44ea-8547-aa89c0caf28f","range":0,"rating":5,"reply":"Thank you, Suzy! We are delighted to hear Cody made your experience so positive with his patience and kindness.","replyTime":"2026-08-24T14:32:00","review":"Cody was the best! Very patient and kind.","source":"Google","submissionTime":"2026-08-24T00:00:00","userName":"Suzy G."},{"reviewId":"522ec73e-764e-4ccd-b32b-c840f8842351","range":0,"rating":5,"reply":"Thank you for your review, John. Fair pricing and great staff are what we strive for. We appreciate your support!","replyTime":"2026-08-22T15:20:00","review":"Fair price and great staff","source":"Google","submissionTime":"2026-08-22T00:00:00","userName":"John M."},{"reviewId":"f3a11e6e-8a08-432c-aa36-f8a03cbed707","range":0,"rating":5,"reply":"We are excited to hear about your awesome experience! Great pricing and a seamless gate app make storage simple. We appreciate the recommendation, Joshua!","replyTime":"2026-08-16T09:45:00","review":"Awesome experience.  The price is great and their app for accessing the gate is built really well.  I would highly recommend this storage facility.","source":"Google","submissionTime":"2026-08-15T00:00:00","userName":"Joshua S."},{"reviewId":"f812d152-4a00-436c-be7f-2bf422c5dc7e","range":0,"rating":5,"reply":"We're delighted to hear about your great experience with our communication and helpfulness. Thank you for sharing your feedback, Amy!","replyTime":"2026-08-09T10:54:00","review":"Great communication and very helpful","source":"Google","submissionTime":"2026-08-08T00:00:00","userName":"Amy M."},{"reviewId":"3a93561a-64a6-4b81-a1d9-5427e1a4c068","range":0,"rating":5,"reply":"Valentina, we are overjoyed to hear about your great service and experience. Your 100% recommendation means a lot to us at Extra Space Storage!","replyTime":"2026-07-24T12:56:00","review":"Great service and experience recommended 100%","source":"Google","submissionTime":"2026-07-24T00:00:00","userName":"Valentina S."},{"reviewId":"1b8dc614-9308-49c0-b605-41676d2cb15f","range":0,"rating":5,"reply":"We are grateful for your positive feedback! Thank you for choosing Extra Space Storage David.","replyTime":"2026-07-15T11:38:00","review":"Amazing service! FAST,Friendly and affordable!","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"David R."},{"reviewId":"648e3178-ca1f-4069-8e6f-e4dbb24c6377","range":0,"rating":5,"reply":"We're honored to hear about your positive experience at Extra Space Storage. Thank you for your review, Sam.","replyTime":"2026-07-14T15:58:00","review":"Really clean facility with easy access and the site manager is on point","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"Sam G."},{"reviewId":"3e807dc0-6dff-48f7-a0d8-835539abdb03","range":0,"rating":5,"reply":"We are excited to hear about your great experience, Jurgen! Professional and responsive service is what we strive for. Thank you!","replyTime":"2026-06-29T10:46:00","review":"Great Customer service, professional and responsive!","source":"Google","submissionTime":"2026-06-29T00:00:00","userName":"Jurgen"},{"reviewId":"d389647b-374c-4700-ab3a-00045848b184","range":0,"rating":5,"reply":"Thank you, Cruz! Fair pricing and great teamwork are what we aim for. Glad it showed!","replyTime":"2026-06-13T09:52:00","review":"Very fair pricing and easy people to work with","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Cruz D."},{"reviewId":"b585f883-35e0-4187-80b1-a66df211c77f","range":0,"rating":5,"reply":"We are elated to hear about your fast, easy experience! Thanks for choosing Extra Space Storage, Diana!","replyTime":"2026-06-09T16:48:00","review":"Just a phone call away! And Boom got a storage unit. Fast easy and very affordable ??Love it!\nThank you so much Cody","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"Diana S."},{"reviewId":"d092ef63-1e6e-4c52-a8fb-bff691d67d23","range":0,"rating":5,"reply":"Your positive feedback means everything Joy! So glad our manager made renting easy and stress-free for you.","replyTime":"2026-06-08T08:12:00","review":"They made renting a space very easy & stress free. The manager is very friendly & lives on site","source":"Google","submissionTime":"2026-06-08T00:00:00","userName":"Joy M."},{"reviewId":"081b15d2-62d5-4c45-92d8-7cbbf6af6132","range":0,"rating":5,"reply":"We are pleased to hear you enjoyed your space Heath! Cody and Sean appreciate your kind words about their helpfulness.","replyTime":"2026-06-01T10:56:00","review":"Great space! Cody and Sean were super helpful to work with!","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"Heath L."},{"reviewId":"476d6b30-0fe5-4074-804d-62137a9583d5","range":0,"rating":5,"reply":"Thanks for the wonderful review Sree! Thrilled our facility met your needs and Cody provided exceptional service during your move.","replyTime":"2026-05-30T11:35:00","review":"We had an excellent experience with Extra Space Storage! The facility was clean, secure, and easy to access, which made our move much less stressful.\n\nA special thank you to Cody, who went above and beyond to help us during the moving process. He was professional, friendly, patient, and incredibly helpful every step of the way. Cody took the time to answer our questions, explain our options, and make sure we had everything we needed. His outstanding customer service truly made a difference and turned what could have been a stressful day into a smooth and positive experience.\n\nIf you’re looking for a storage facility with great service and people who genuinely care, I highly recommend Extra Space Storage. Thank you, Cody, for all your help!","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"Sree S."},{"reviewId":"cd9b9bff-c60f-4514-a012-b4104737dd12","range":0,"rating":5,"reply":"We are pleased to hear the unit and app worked well Pranav! Thanks for highlighting Cody's helpful service during move out.","replyTime":"2026-05-30T11:28:00","review":"The unit has been good to us throughout our stay. Getting in and out was super easy with the app and detectors. Cody was super helpful with the move out process as well. Highly recommend!","source":"Google","submissionTime":"2026-05-30T00:00:00","userName":"pranav s."},{"reviewId":"74313456-dead-4603-9101-4d273ea99ccb","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience Debra! We're thrilled Cody provided excellent service and professionalism.","replyTime":"2026-05-26T13:44:00","review":"Cody was such a great help getting us exactly what we needed. He showed us several units to make it easier on us. I enjoyed his personality and his professionalism!! Thank you!","source":"Google","submissionTime":"2026-05-26T00:00:00","userName":"DEBRA R."},{"reviewId":"d15670de-13c6-422b-baef-1aca50243b46","range":0,"rating":5,"reply":"We are elated to hear Amanda and Cody provided such helpful, nice service! Thank you for sharing your positive experience Carrie.","replyTime":"2026-05-18T14:54:00","review":"Amanda and Cody were so helpful nice !","source":"Google","submissionTime":"2026-05-18T00:00:00","userName":"Carrie M."},{"reviewId":"bbda01de-55ca-49ba-a10f-e42a8f38da2d","range":0,"rating":5,"reply":"Felicia, thank you for highlighting Sean's help and appreciating our clean, secure facility. We're glad you had a great experience!","replyTime":"2026-05-15T14:44:00","review":"Sean helped us out and the place is clean and I love the amount of security","source":"Google","submissionTime":"2026-05-15T00:00:00","userName":"Felicia H."},{"reviewId":"c9d40025-03c2-4c27-8da5-7733cf1ec726","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. Thank you for sharing your experience with Cody at Extra Space Storage Jim.","replyTime":"2026-05-04T13:16:00","review":"Cody is awesome","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"Jim E."},{"reviewId":"fbfdd631-0f58-45f9-bbfd-094413cddde0","range":0,"rating":5,"reply":"Patricia, we are happy to hear Cody provided such helpful service. Great managers make all the difference!","replyTime":"2026-05-04T13:19:00","review":"Cody is a great manager.  He is super helpful and a pleasure to work with.","source":"Google","submissionTime":"2026-05-04T00:00:00","userName":"patricia e."},{"reviewId":"b198018f-1396-4d64-81c4-7ace52fcbfb3","range":0,"rating":5,"reply":"Sheila, thanks for highlighting our clean facilities and easy access. We're pleased your items stayed secure throughout your storage experience.","replyTime":"2026-05-01T14:48:00","review":"Everything always clean.  Nothing was ever tampered with. I had easy access in and out.","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Sheila G."},{"reviewId":"81e4b614-39dc-487a-9971-e4f3acacd1ef","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found our service and pricing awesome! Thanks for choosing us, Hunter.","replyTime":"2026-04-28T08:39:00","review":"Awesome service and awesome price. This is the right pick!","source":"Google","submissionTime":"2026-04-28T00:00:00","userName":"Hunter H."},{"reviewId":"dd1753d0-437c-4d46-8601-d25e23b6dfb8","range":0,"rating":5,"reply":"We greatly appreciate your feedback about our service and rental process! Thanks for choosing Extra Space Storage Yvette.","replyTime":"2026-04-25T14:41:00","review":"Great service, and easy rental process!","source":"Google","submissionTime":"2026-04-25T00:00:00","userName":"Yvette T."},{"reviewId":"95dbbe35-b1dc-47f0-82ee-a9004e8ebd82","range":0,"rating":5,"reply":"Zackary, we are absolutely thrilled to hear Cody provided excellent service and found you a great unit quickly!","replyTime":"2026-04-25T14:42:00","review":"Cody was super helpful got us a nice unit quick. Everything looked great.","source":"Google","submissionTime":"2026-04-25T00:00:00","userName":"Zackary T."},{"reviewId":"62ae8e8b-fed2-4f19-a28e-d4f9320efb22","range":0,"rating":5,"reply":"Thank you, Bethany, for your review! We're thrilled Cody made your move easy and provided excellent service.","replyTime":"2026-04-19T13:34:00","review":"Cody is so nice and made my move so easy! Thank you so much!!","source":"Google","submissionTime":"2026-04-18T00:00:00","userName":"Bethany E."},{"reviewId":"78606efb-04c2-4b90-a0cf-71824d4b26db","range":0,"rating":5,"reply":"Shelly, we are absolutely thrilled to hear Cody provided knowledgeable, helpful service! Thanks for the recommendation and kind words about our pricing.","replyTime":"2026-04-07T13:58:00","review":"Cody was great very helpful very knowledgeable and helped with everything we needed good prices as well 10/10 would recommend ??","source":"Google","submissionTime":"2026-04-07T00:00:00","userName":"Shelly G."},{"reviewId":"02c5d5d3-3cb1-4e07-8e42-4e7e7556414e","range":0,"rating":5,"reply":"Tami, we are absolutely thrilled to hear about your positive experience with our friendly staff and clean units. Cody and Sean appreciate your kind words!","replyTime":"2026-04-04T14:15:00","review":"Great friendly staff, great clean units, great communication, I would definitely rent again, Cody and Sean are awesome","source":"Google","submissionTime":"2026-04-04T00:00:00","userName":"Tami B."},{"reviewId":"9bf29533-4e93-434c-a28a-863206c2a7fe","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your positive experience with our climate-controlled unit. Thank you for sharing your feedback, Pablo!","replyTime":"2026-04-03T17:32:00","review":"10 stars no issues. Got a 10x15 climate controlled unit that worked great. Kept stuff in there since last August to today and no rat poop or dead roaches. Well kept facility. Only gripe is that they close at 5 or 6 pm or something so if you work a regular job it might be tough to get in and out.","source":"Google","submissionTime":"2026-04-03T00:00:00","userName":"Pablo A."},{"reviewId":"231f2968-00e8-4a69-a421-199e148b0337","range":0,"rating":1,"reply":"","replyTime":"1900-01-01T00:00:00","review":"This is a nice storage space overall. We noticed the door was broken to the entrance of the storage units which did not seem to be secure at all and could not be locked shut.\n\nAfter moving in we had our price double after 3 months so we moved to another unit and we were basically forced into a 6 month contract to save $100 a month. I have been renting storage units across the country for 20 years and I have never signed a contract before. Funny how the first few months was not a 6 month contract.\n\nI can’t wait to get my stuff moved to another storage facility that values their customers and is not so greedy. I noticed someone moving to a smaller unit when we moved in and they gave us two really nice pieces of furniture because they could not fit them in their unit and they were obviously in this same situation. The price will start out at a decent then will double after that from what we noticed.\n\nIt is very sad how this storage facility is treating their customers.\n\nPS. The storage unit is not in my name so no need in a response from the owner saying that records do not show I have a unit at Extra Space Storage.","source":"Google","submissionTime":"2026-03-29T00:00:00","userName":"Kevin J."},{"reviewId":"8d5b030b-28d3-4caf-8474-32ed6cc09048","range":0,"rating":5,"reply":"We genuinely admire your positive feedback and are glad Cody could assist you effectively. Thank you for choosing Extra Space Storage, W C.","replyTime":"2026-03-26T12:25:00","review":"Cody was very knowledgeable and helpful.  We took his advice, in a bigger unit, too.","source":"Google","submissionTime":"2026-03-26T00:00:00","userName":"W C."},{"reviewId":"c8666d9d-a430-4b57-9ee6-756c3e696fca","range":0,"rating":5,"reply":"Anthony, thank you for your wonderful feedback about Cody! We're thrilled he made your storage process easy and earned your recommendation.","replyTime":"2026-03-24T17:12:00","review":"Cody was awesome. Made the process easy. 5/5 would recommend","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Anthony V."},{"reviewId":"9f6c5f7e-8ad7-43a1-99ed-24b0aa499653","range":0,"rating":5,"reply":"We are grateful that Cody provided awesome service! Your positive experience means everything to us, Karen.","replyTime":"2026-03-23T17:50:00","review":"Cody was  AWESOME ?? ????","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Karen T."},{"reviewId":"6fd5bc33-fda4-4c6f-8683-a84198ff2ea0","range":0,"rating":5,"reply":"We are ecstatic to hear Cody provided quick, easy, and informative service! Thanks, Kiki, for choosing Extra Space Storage!","replyTime":"2026-03-20T17:46:00","review":"Cody was great!  Quick, easy and very informative!  Thanks!!","source":"Google","submissionTime":"2026-03-20T00:00:00","userName":"Kiki F."},{"reviewId":"e1224529-889d-4073-9439-c5298eb709a0","range":0,"rating":5,"reply":"We greatly appreciate your feedback! Thrilled Cody provided excellent service and you're enjoying the app features. Welcome to Extra Space Storage!","replyTime":"2026-03-16T13:53:00","review":"We rented a 10X10 unit on Saturday. Cody was quick, knowledgeable, and friendly! The prices are reasonable and the phone app for entry and exit is great.\nHappy customer, PhD Junk Removal","source":"Google","submissionTime":"2026-03-16T00:00:00","userName":"PhD H."},{"reviewId":"e7d2590e-4143-4fa4-ad9a-8a08a9e587a4","range":0,"rating":5,"reply":"We are delighted to hear that you had a great experience storing with us. Thank you for sharing your experience.","replyTime":"2026-02-15T08:33:00","review":"Great place to store easy set up.  Very polite and professional","source":"Google","submissionTime":"2026-02-14T00:00:00","userName":"Tj B."},{"reviewId":"e77fc3b4-b525-44d0-8783-6af1380879bb","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our friendly staff and convenient location!","replyTime":"2026-01-22T10:09:00","review":"Friendly Staff and convenient location","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Admin A."},{"reviewId":"f52212d4-3243-4cd0-aac9-135f2b7f1e16","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled Jilian provided fantastic service.","replyTime":"2026-01-23T08:05:00","review":"Jilian was fantastic.","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Lindsey B."},{"reviewId":"6af734b8-4cfe-410c-9cfe-9100e39e0098","range":0,"rating":5,"reply":"Thank you for the kind words about our front office manager's helpful service!","replyTime":"2026-01-23T08:06:00","review":"Great service, the front office manager was a nice gal who told me everything I needed to help me.","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Thomas B."},{"reviewId":"fdffd6a7-802a-45f6-8053-3886337417d8","range":0,"rating":5,"reply":"Thank you for the kind words about our front office manager's helpful service!","replyTime":"2026-01-23T08:06:00","review":"Great service, the front office manager was a nice gal who told me everything I needed to help me.","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Thomas B."},{"reviewId":"272f1454-633e-4043-8484-4992f2027860","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're thrilled Jilian provided fantastic service.","replyTime":"2026-01-23T08:05:00","review":"Jilian was fantastic.","source":"Google","submissionTime":"2026-01-22T00:00:00","userName":"Lindsey B."},{"reviewId":"ed8e8f8c-8897-4f0e-82e1-e27f408db7fd","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Jillian's helpfulness and detailed explanations make all the difference. We're thrilled you had such a positive experience!","replyTime":"2026-01-21T14:26:00","review":"Jillian was such a sweet girl. I called asked about prices and she was so ready to help! She sold me on everything she offered and explained any question I had in depth. I loved working with her and talking!","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"sofie k."},{"reviewId":"eeab829e-024f-4ee0-8b9e-5e963dc945c9","range":0,"rating":5,"reply":"We're delighted to hear about your positive experience with Miss Geer. Thank you for sharing your feedback!","replyTime":"2026-01-20T16:25:00","review":"Miss Geer was very knowledgeable and very insightful and helpful. She has more knowledge than most managers I've met.","source":"Google","submissionTime":"2026-01-20T00:00:00","userName":"Tim&Sara"},{"reviewId":"6f09e1de-8f35-4b0c-acef-2d6171e40fe4","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Deborah! We appreciate your loyalty since the ownership transition and are glad our courteous service and clean facility consistently meet your expectations.","replyTime":"2026-01-13T09:26:00","review":"I have been a customer of Extra Space Stotage sincei they took over from the previous owners.  They are always so courteous  and polite  everytime  I need thier assistance . They keep the facility clean and well maintained.. You will be pleased with thier service and care.","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Deborah G."},{"reviewId":"33668383-5149-4bfb-af9d-5271e38b8eb9","range":0,"rating":5,"reply":"We are grateful for your kind words about Jilian! We're thrilled she provided excellent service.","replyTime":"2026-01-13T10:08:00","review":"Jilian was great !","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Kyle H."},{"reviewId":"2eeb9842-1c80-4284-93b8-55628b9c5399","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Deborah! We appreciate your loyalty since the ownership transition and are glad our courteous service and clean facility consistently meet your expectations.","replyTime":"2026-01-13T09:26:00","review":"I have been a customer of Extra Space Stotage sincei they took over from the previous owners.  They are always so courteous  and polite  everytime  I need thier assistance . They keep the facility clean and well maintained.. You will be pleased with thier service and care.","source":"Google","submissionTime":"2026-01-13T00:00:00","userName":"Deborah G."},{"reviewId":"0446e38c-8849-42a0-9433-32b3dcd5c82c","range":0,"rating":5,"reply":"We are grateful for your positive feedback about easy access and reasonable prices. Thanks for recommending us!","replyTime":"2025-12-23T07:48:00","review":"It was very easy to do. Access was easy to get to my storage unit.  They are easy to reach if I ever have a problem.  Reasonable prices.  Give them a try for your storage needs.","source":"Google","submissionTime":"2025-12-22T00:00:00","userName":"Donna H."},{"reviewId":"b2fcc4cc-54c1-4d84-9db3-e3f83ef755de","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We're delighted she made your holiday experience special.","replyTime":"2025-12-16T18:58:00","review":"She was fantastic, and very Merry Christmas mood. Thanks so much!","source":"Google","submissionTime":"2025-12-16T00:00:00","userName":"Jonathan M."},{"reviewId":"800b9410-2172-4431-a843-438086caf53b","range":0,"rating":5,"reply":"We are honored to hear about Jilian's cheerful and helpful service! We appreciate your feedback about pricing and other staff experiences.","replyTime":"2025-11-21T15:03:00","review":"Jilian is always so cheerful and helpful!  My 5 stars are for her…. Definitely not for the prices that keep getting raised and not for the helpfulness of other employees.","source":"Google","submissionTime":"2025-11-21T00:00:00","userName":"Adrienne C."},{"reviewId":"7b3d99e1-9272-4afd-a7e5-c5e7c6a85f63","range":0,"rating":1,"reply":"Apologies for any inconvenience with rate changes, payment issues, and website problems. Please contact us at (479) 275-0212 to resolve these concerns.","replyTime":"2025-11-15T09:09:00","review":"Used to be an OK storage facility until taken over by Extra Space. First move, increase the rates by 50%. They lose payments. Their website doesn't work for making payments. But they are quick to lock you out and slap on late payment fees over their incompetence. There are better storage options in the area.","source":"Google","submissionTime":"2025-11-15T00:00:00","userName":"Michael F."},{"reviewId":"f81cd186-cac3-4cb9-9f45-c124c12f1fa5","range":0,"rating":5,"reply":"Thank you immensely for highlighting our great rates and easy service. We appreciate your positive feedback about your storage experience.","replyTime":"2025-11-08T10:16:00","review":"Great Place, Good Rates and Super Easy to Deal With","source":"Google","submissionTime":"2025-11-08T00:00:00","userName":"Leslie K."},{"reviewId":"f6522205-0eb5-4775-922d-16e297a8da08","range":0,"rating":5,"reply":"We're excited to hear you've been with us for 8 years and feel like family! Thank you for your kind words.","replyTime":"2025-02-13T10:23:00","review":"Been with these guys for 8 yrs. Love these folks ! Very kind very helpful and friendly. Like family now ??","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"LaNette V."},{"reviewId":"51eaaf41-dc21-4222-952f-0e10aba4c0cf","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! So happy Rachael made your move from California seamless with her weekly check-ins and courteous service.","replyTime":"2025-09-29T10:19:00","review":"Seamless move in. Came from California. Rachael checked in on us every week up until move in to make sure everything was perfect when we got there. She was prompt and so courteous.","source":"Google","submissionTime":"2025-09-29T00:00:00","userName":"Kim L."},{"reviewId":"b6f2e50d-ac2d-4174-abf2-f738a8c3f80d","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage is greatly appreciated. Thank you for sharing your feedback!","replyTime":"2025-09-27T16:17:00","review":"Easy, fast, very convenient location, VERY CLEAN staff was amazing","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Anne B."},{"reviewId":"a6ae0e84-5741-4dff-a335-10c97d16fb3e","range":0,"rating":5,"reply":"Thank you for choosing us for your boat storage! Happy our team made setup easy and smooth.","replyTime":"2025-09-22T07:23:00","review":"It was easy to set up the storage area for the boat they were very helpful and friendly","source":"Google","submissionTime":"2025-09-22T00:00:00","userName":"Tommy P."},{"reviewId":"684e40b0-1978-4a75-904d-11ab04271dfd","range":0,"rating":5,"reply":"We're ecstatic to hear that Rachel provided excellent service and that your rental unit is clean. Thank you for choosing Extra Space Storage!","replyTime":"2025-09-16T07:49:00","review":"Rachel was an absolute pleasure to work with.  Our rental unit is extremely clean.  Will use them whenever we need storage space.","source":"Google","submissionTime":"2025-09-15T00:00:00","userName":"Tom V."},{"reviewId":"a86446cd-d6a0-41ba-9072-58981c79a91b","range":0,"rating":5,"reply":"Thank you for your review! So glad we could provide clean facilities and fast service.","replyTime":"2025-08-31T08:29:00","review":"Clean and fast service.","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Jackie R."},{"reviewId":"1941226a-d1f2-4f3f-ad31-f89d8372626a","range":0,"rating":5,"reply":"Thank you for sharing! Rachael and her team are amazing. We're thrilled they made your experience great!","replyTime":"2025-08-23T08:05:00","review":"Rachael and her other office lady are the best","source":"Google","submissionTime":"2025-08-22T00:00:00","userName":"steve c."},{"reviewId":"831acb08-ca44-4659-b342-73fe97a0e839","range":0,"rating":5,"reply":"We are excited to hear that you are happy with the extra space you found at our facility. Thank you for sharing!","replyTime":"2025-08-20T09:39:00","review":"This place is great.  I just switched from another place and doubled my space for a lot less money!","source":"Google","submissionTime":"2025-08-20T00:00:00","userName":"Mike N."},{"reviewId":"f72d9579-e4d8-4d14-93ed-0bb22561138f","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Rachael truly cares about our customers and we're thrilled she made your move smooth.","replyTime":"2025-08-15T14:15:00","review":"10/10 customer service. Rachael went above and beyond to get me everything I needed during my move out process going so far as to loan us a box cutter to help us breakdown our cardboard and check on us multiple times because it was so hot outside. She is always outside checking on everyone and she normally has tools with her if you need anything fixed. My door came off the track one afternoon and instead of having me wait for a repair man, she fixed it herself.  If nothing else consider storing here because the manager cares about her tenants and will do just about anything to help out someone in need at her facility.","source":"Google","submissionTime":"2025-08-15T00:00:00","userName":"Jason S."},{"reviewId":"bc96bf84-6723-482c-b932-51b2c1216193","range":0,"rating":5,"reply":"Thank you for sharing your positive experience! So glad Rachel provided excellent service and you're happy with everything.","replyTime":"2025-07-25T10:47:00","review":"We are satisfied with the service, the unit, the cost and the staff.  Rachel was over the top with answers to our questions and concerns.","source":"Google","submissionTime":"2025-07-25T00:00:00","userName":"Teresa H."},{"reviewId":"f96044c8-b3e7-459f-ab00-65f4f7ad5285","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! So glad Rachel and her team continue providing excellent service.","replyTime":"2025-07-25T08:09:00","review":"This is the second time that we have used this CC storage facility. Rachel and her staff are always kind, professional and gracious to us. The facility itself is very clean and run very efficiently. We appreciate the convenient location and will continue to work with them when needed.\nJon Lehman\nPresident\nOzark Mountains British Brass Band","source":"Google","submissionTime":"2025-07-24T00:00:00","userName":"Jon L."},{"reviewId":"7a8c18c4-b393-4ae8-8dad-550bc112cb90","range":0,"rating":5,"reply":"We are delighted to hear you found our team helpful! Thanks for sharing your positive experience with us.","replyTime":"2025-07-20T09:13:00","review":"Very nice and walked us through everything perfectly","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Adam B."},{"reviewId":"e1e09d5b-b1b1-4ef0-999c-64e4b3b3bcc2","range":0,"rating":5,"reply":"We are delighted to hear our team provided helpful and professional service both on the phone and in person!","replyTime":"2025-07-18T11:01:00","review":"The people on the phone and at the office were helpful and professional","source":"Google","submissionTime":"2025-07-18T00:00:00","userName":"Cheron W."},{"reviewId":"cbd67a21-0802-476f-b6c0-0afa2b322cd3","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our excellent service and clean facility!","replyTime":"2025-07-12T08:21:00","review":"Excellent service.  Clean facility.","source":"Google","submissionTime":"2025-07-11T00:00:00","userName":"Chasadee W."},{"reviewId":"ddc7ee18-7ed0-4ce7-abf2-d9ac74aad05b","range":0,"rating":5,"reply":"We're elated to hear about your positive experience with Rachel at Extra Space Storage! Thank you immensely for recommending us on N 24th Street in Rogers!","replyTime":"2025-06-27T08:33:00","review":"Rachel is a treasure! She was very helpful in answering all my questions and made the reservation process truly enjoyable! The Extra Space Storage app is truly a \"one-stop shop\" for facility contact, site access, billing, and more. HIGHLY recommend Extra Space Storage on N 24th Street in Rogers!!","source":"Google","submissionTime":"2025-06-27T00:00:00","userName":"Chandra T."},{"reviewId":"a162f687-d8c5-4046-b0eb-7f4d2dd25267","range":0,"rating":5,"reply":"We are elated to learn that Rachael streamlined your experience with such finesse! Our gratitude extends to you for your commendation of the team's efforts.","replyTime":"2025-06-24T09:13:00","review":"My goodness, Rachael was so amazing!!!! She made the whole process super easy and was just a delight <3","source":"Google","submissionTime":"2025-06-23T00:00:00","userName":"Jilian G."},{"reviewId":"98c99814-c5e6-4d87-b866-f062085f590c","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our friendly staff and clean unit! Thanks for loving the app access feature.","replyTime":"2025-06-19T08:04:00","review":"Office staff is very friendly and informative. Felt like no matter what struggles im gonna face in this move, they're gonna be accommodating. Unit is very clean and love the easy access via an app.","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Jamie C."},{"reviewId":"e428812e-76d7-44ef-8c49-4006019f25a7","range":0,"rating":5,"reply":"We are delighted to hear Jilian and Rachael provided amazing customer service and answered all your questions!","replyTime":"2025-06-19T14:42:00","review":"Jilian and Rachael were super informative and helpful. They answered all my questions about the units and the customer service was amazing.","source":"Google","submissionTime":"2025-06-19T00:00:00","userName":"Ben G."},{"reviewId":"04a2ecea-6d50-4381-9075-1958f6cad660","range":0,"rating":5,"reply":"We are delighted to hear about your great experience with our customer service team at check in!","replyTime":"2025-06-18T09:24:00","review":"Great customer service at check in :)","source":"Google","submissionTime":"2025-06-17T00:00:00","userName":"brad o."},{"reviewId":"53ecc2b5-43e2-4d0b-9105-118726c3f3d1","range":0,"rating":5,"reply":"We are delighted to hear you've been happy with us for 3 years! Thanks for being such a loyal customer.","replyTime":"2025-06-16T15:01:00","review":"Awesome place I have had stuff here for 3 years haven't regretted it.","source":"Google","submissionTime":"2025-06-16T00:00:00","userName":"Don G."},{"reviewId":"f148f72a-68e8-4f1d-a3a6-60cadb22ece4","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience, Jorge! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-14T11:48:00","review":"Excellent service","source":"Google","submissionTime":"2025-06-14T00:00:00","userName":"Jorge R."},{"reviewId":"f14a9244-77e1-4731-95b2-7deb38358f4c","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our team. Thank you for the kind recommendation of Extra Space Storage.","replyTime":"2025-05-28T09:27:00","review":"Great people and good service, highly recommend","source":"Google","submissionTime":"2025-05-28T00:00:00","userName":"Anthony S."},{"reviewId":"21b447f0-b331-48eb-9eb0-6eca331997b1","range":0,"rating":5,"reply":"We are delighted to hear that Jilian provided kind and helpful service. Thank you for recognizing our team member's dedication to excellent customer care.","replyTime":"2025-05-28T09:26:00","review":"Jilian was very kind and helpful.","source":"Google","submissionTime":"2025-05-27T00:00:00","userName":"Olivia G."},{"reviewId":"3d2c1965-1d62-4a18-8b2e-3fbb852f41e8","range":0,"rating":5,"reply":"We are absolutely thrilled to hear about your outstanding experience at our facility with Rachel's excellent customer service. Thank you for your feedback.","replyTime":"2025-05-17T09:32:00","review":"Outstanding facility! Rachel was incredibly helpful and made the whole rental process smooth and stress-free. She went above and beyond to ensure we had the right unit for our needs. I highly recommend this location thanks to her excellent customer service!","source":"Google","submissionTime":"2025-05-17T00:00:00","userName":"Laurence N."},{"reviewId":"66280ff9-a5b0-49a5-8c31-469fa23666d9","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated! Thank you for highlighting our knowledgeable and friendly service, organized facility, and cleanliness.","replyTime":"2025-05-08T08:12:00","review":"I love this place! They are the best! Knowledgeable and friendly service!  Facility is organized and affordable. Property is clean, tidy, no mice!","source":"Google","submissionTime":"2025-05-08T00:00:00","userName":"SC"},{"reviewId":"49e1cb06-c23d-4d55-92f0-4d056e1eb42a","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! We appreciate your kind words and are glad to hear that our staff was helpful and friendly.","replyTime":"2025-05-05T15:55:00","review":"Very helpful and friendly staff!","source":"Google","submissionTime":"2025-05-05T00:00:00","userName":"Sherie D."},{"reviewId":"f81f493b-c3ab-45c1-918a-2cdbb52e50c5","range":0,"rating":5,"reply":"We are utterly delighted to hear about your positive experience with Lindsey and our storage units. We appreciate your feedback!","replyTime":"2025-04-28T14:40:00","review":"Lindsey was great! Overall amazing customer service. They helped us and informed us of everything. Got to check the unit out before signing the lease and she even helped us figure out how we can lay out the things so that we could fit more! Cheap units that are well kept and happy people working at the place, can't go wrong with them!","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Richard L."},{"reviewId":"84874234-27d1-4400-9f6b-1e5b6e13ac71","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback! We're especially pleased that Lindsay was helpful, answered all your questions, and provided personable service. It's great to know that you found our facilities clean and easy to navigate, with well-functioning gates and keypads. We appreciate your kind words and are glad we could meet your storage needs.","replyTime":"2025-04-10T17:38:00","review":"Lindsay was very helpful and positive. She answered all of my questions and she was extremely personable. 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Happy holidays Amanda!!","replyTime":"2019-12-11T16:12:00","review":"Amazing place to store the keepsakes you don't want to misplace, staff is amazing, prices are reasonable, and very clean!!  :)","source":"Google","submissionTime":"2025-03-20T00:00:00","userName":"Amanda S."},{"reviewId":"2cf4970d-ac59-4c06-a7b2-4da13749cd7c","range":0,"rating":5,"reply":"We're absolutely thrilled to hear about your positive experience with our facility and management team, Jerry. It's wonderful to know that Rachael was able to assist you so effectively, even with multiple conversations over the course of a month. We pride ourselves on providing excellent customer service and maintaining a spotless facility, so it's great to hear that you noticed and appreciated both aspects. Thank you for taking the time to share your feedback and for recommending our facility to others. 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