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Thank you for your feedback, Jennifer!","replyTime":"2026-04-29T12:06:00","review":"Just had a horrible experience talking to the manager he was extremely rude. We are planning on moving our items from the storage unit as soon as we can. I don’t think they treat females with kindness and respect.","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"Jennifer D."},{"reviewId":"21b1a897-31f8-449e-be2f-39cd866a92bb","range":0,"rating":5,"reply":"Thank you for sharing your experience, Jon. We're glad Extra Space Storage could take care of your storage needs!","replyTime":"2026-10-26T12:15:00","review":"Stored my stuff!","source":"Google","submissionTime":"2026-10-26T00:00:00","userName":"Jon W."},{"reviewId":"3c507f51-f728-4668-8a59-a69f3b24de79","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Tiffany! We're glad to hear Tyler provided great customer service while helping you open your account. We will be sure to pass along your kind words to Tyler and the team.","replyTime":"2026-10-23T10:16:00","review":"Tyler was so helpful and provided great customer service in helping us open a new account.","source":"Google","submissionTime":"2026-10-23T00:00:00","userName":"Tiffany L."},{"reviewId":"3c5e8f7b-a44a-44ad-8252-a76073330ef0","range":0,"rating":1,"reply":"We are very sorry to hear about your frustrating experience regarding rate increases and the customer service you received from our team, Hannah. We aim to provide professional and respectful support to all of our renters, and we take feedback like this seriously. Please contact us directly at 888-STORAGE so we can look into these concerns and assist you further.","replyTime":"2026-10-19T11:46:00","review":"Don’t rent from them. They raise their monthly fee MULTIPLE times whenever they want. After never missing a payment and  giving them 5k over two years, an employee called being rude cussing me out over an item I left in the unit on accident saying they’d send me to collections for 1month + fees if I didn’t pick up the item in a couple hours. Garbage customer service for dedicated renters","source":"Google","submissionTime":"2026-10-19T00:00:00","userName":"Hannah S."},{"reviewId":"649e79bf-cdc4-4d13-a263-790c0aaac6f6","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending our Verona location, Alex. We're glad to hear our team provided you with helpful, welcoming service from start to finish. We appreciate your support and are happy we could assist with your storage needs.","replyTime":"2026-10-15T12:14:00","review":"Absolutely fantastic experience at Extra Space Storage in Verona! The staff is incredibly friendly, welcoming, and helpful. They truly go above and beyond to make you feel valued and taken care of. Outstanding customer service from start to finish! I couldn’t be happier with my experience. Highly recommend this location!","source":"Google","submissionTime":"2026-10-15T00:00:00","userName":"Alex C."},{"reviewId":"a95c6aee-2388-48dc-b374-78c1808356ec","range":0,"rating":5,"reply":"Thank you for sharing your experience, Joseph! We're glad to hear our team provided great service and kept the facility clean for you.","replyTime":"2026-10-14T07:53:00","review":"Great staff. Clean location. Good customer service.","source":"Google","submissionTime":"2026-10-13T00:00:00","userName":"Joseph V."},{"reviewId":"629d184c-07b0-4ed6-b3bf-9eeb7e52b6e2","range":0,"rating":4,"reply":"Thank you for sharing your experience, Dustin. We are glad to hear that Franco was able to assist you in finding a good solution. We appreciate your support of Extra Space Storage.","replyTime":"2026-10-09T13:18:00","review":"Significant rate hike but Franco helped me find an acceptable solution.","source":"Google","submissionTime":"2026-10-09T00:00:00","userName":"Dustin A."},{"reviewId":"ece2fd17-8e8b-40f3-9f34-29f7041db818","range":0,"rating":5,"reply":"Hi Lilly, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call or stop by the office if you need anything!","replyTime":"2026-10-08T12:15:00","review":"Awesome service!","source":"Google","submissionTime":"2026-10-08T00:00:00","userName":"Lilly C."},{"reviewId":"15e5995e-fa02-4741-9fd5-193852cbaa6e","range":0,"rating":5,"reply":"Thank you, Diamond, for sharing your experience! We're glad to hear Franco has been so helpful and efficient, and we will share your kind words with him and the team.","replyTime":"2026-10-08T14:15:00","review":"Since the first day I met him, Franco has simply been amazing! Super efficient and helpful. He’s such a dynamic manager!","source":"Google","submissionTime":"2026-10-07T00:00:00","userName":"Diamond D."},{"reviewId":"7116c572-71db-485c-951e-62e6bad3cbaf","range":0,"rating":5,"reply":"Thanks for the wonderful recommendation, JM! We’re pleased you found our storage facility clean and our manager friendly.","replyTime":"2026-10-05T13:55:00","review":"This is a great clean storage place! The manager is very friendly. Need more space? Rent here!!","source":"Google","submissionTime":"2026-10-05T00:00:00","userName":"JM J."},{"reviewId":"d750521d-ba7c-4f01-802f-cac8f1b424ad","range":0,"rating":5,"reply":"Thank you, Juliana, for sharing your experience. We are glad to hear that Franco was so helpful.","replyTime":"2026-10-02T11:14:00","review":"franco was amazing and very helpful","source":"Google","submissionTime":"2026-10-02T00:00:00","userName":"juliana m."},{"reviewId":"77775189-287d-4219-bd23-7cbb7b0aadbe","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage. We're glad to hear you enjoyed a smooth visit and found our facility clean and well maintained. We will be sure to pass along your kind words to Franko and the rest of our team.","replyTime":"2026-10-02T15:54:00","review":"Great experience with Extra Space Storage! The facility is clean, secure, and well maintained. The staff is friendly, professional, and always willing to help. Excellent customer service and a very smooth experience overall. I highly recommend this place! Franko was the guy who helped me with the contract and really nice guy very respectful","source":"Google","submissionTime":"2026-10-02T00:00:00","userName":"Producciones J."},{"reviewId":"168a7276-1201-4f96-a68d-c33a7cf69404","range":0,"rating":5,"reply":"Your positive experience means a lot to us, Audrey! We’re delighted that Franco was very helpful.","replyTime":"2026-10-02T17:11:00","review":"Franco was very helpful!","source":"Google","submissionTime":"2026-10-02T00:00:00","userName":"Audrey M."},{"reviewId":"d39f11ab-0e1c-4296-8a84-2e0e32db1d3b","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Chloe! We're glad to hear Franco was able to assist you with your key and unit access, and we will be sure to share your kind words with him and the team.","replyTime":"2026-10-01T10:55:00","review":"Franco was amazing today!! He helped me retrieve my key and get into my unit with no problems ???? I really appreciated all of the help and great attitude ??","source":"Google","submissionTime":"2026-10-01T00:00:00","userName":"Chloe G."},{"reviewId":"921f8ae6-e7ca-4156-9d09-b49a84c2f487","range":0,"rating":5,"reply":"Thank you for sharing your experience and for recommending Extra Space Storage, Raphael. We are glad to hear that our team member provided courteous, professional service and helped you find the right storage space for your needs. We will be sure to share your kind feedback with our team at the Yard Dr location.","replyTime":"2026-09-23T11:46:00","review":"This Yard Dr location is wonderful, clean and spacious. The young guy at the reception is exceptionally helpful, courteous and professional. He took time to answer all my questions, walked me through so I was able to make a well-informed decision and choice. I am glad I chose this location and would happily recommend it to anyone needing a storage unit.","source":"Google","submissionTime":"2026-09-23T00:00:00","userName":"Raphael I."},{"reviewId":"0810f1c9-bc3a-46e3-97fd-ddf7a368ad45","range":0,"rating":5,"reply":"Thank you for sharing your experience with Extra Space Storage, Matt! We are glad Tyler and Jamie could guide you smoothly through your first storage auction, and we will be sure to share your kind words with them and the team.","replyTime":"2026-09-16T09:57:00","review":"This was my first storage auction. Tyler and Jamie were incredibly helpful in walking me through the process.","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"Matt M."},{"reviewId":"822e2166-0e03-41bf-bbc0-08e9546a1046","range":0,"rating":5,"reply":"Thank you for sharing your experience with us, Simon! We're glad to hear that Tyler provided such responsive and professional service, and we will be sure to share your kind words with him and the team.","replyTime":"2026-09-16T14:18:00","review":"Tyler stated that he was covering for the managers in the store today and oh my goodness was he outgoing! Awesome service and super responsive young man! He handled a crazy Karen with respect like he deals with it daily!! Give this young man a raise!!","source":"Google","submissionTime":"2026-09-16T00:00:00","userName":"Simon L."},{"reviewId":"49d997c4-32ca-4c3d-87cc-f0dbc558f4b7","range":0,"rating":5,"reply":"Muchas gracias por compartir su experiencia con nosotros, Mariana. Nos alegra saber que nuestro encargado le brindó una atención amable, paciente y detallada en Extra Space Storage. Agradecemos su apoyo y confianza.","replyTime":"2026-09-15T12:39:00","review":"Excelente atención muy amable las persona que está encargado. Nos explicó todo lo necesario y es paciente para darte a entender la información","source":"Google","submissionTime":"2026-09-15T00:00:00","userName":"Mariana M."},{"reviewId":"f3cc6307-4f0d-44d1-a31d-5c8a14c0ad82","range":0,"rating":5,"reply":"Thank you for your 5-star review, Sullivan! We're so glad to hear that Franco was able to help you understand our rates and find a great deal. We'll be sure to share your kind words with Franco and the rest of our team at Extra Space Storage. We appreciate you choosing us!","replyTime":"2026-09-12T13:15:00","review":"Franco was very kind in explaining the rates and getting us a great deal!","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Sullivan S."},{"reviewId":"99286497-3ae7-4e9f-9968-002d55afe251","range":0,"rating":5,"reply":"Thank you for your 5-star review, Emily! We're so glad to hear that you found our facility clean and well-maintained. It's wonderful to know that Franco was able to help you with your unit transfer with ease. We'll be sure to share your kind words with Franco and the team. We appreciate you choosing Extra Space Storage!","replyTime":"2026-09-12T13:14:00","review":"Clean and well maintained. Franco helped us transfer units with ease!","source":"Google","submissionTime":"2026-09-12T00:00:00","userName":"Emily S."},{"reviewId":"c77bc7b3-3048-4b7d-918b-4ef8038762f4","range":0,"rating":5,"reply":"Thank you for your 5-star review! We're glad to hear you experienced good service and found our team polite at Extra Space Storage. ","replyTime":"2026-09-07T08:50:00","review":"good service and very polite","source":"Google","submissionTime":"2026-09-07T00:00:00","userName":"myatharulaaa"},{"reviewId":"a2b7c3b4-7ffb-4376-bcd6-7f678fea9fbb","range":0,"rating":1,"reply":"Mike, we understand your frustration regarding rate adjustments, and we're sorry to hear about your negative experience. We aim to provide clear communication about our storage services. Please contact us directly at 888-STORAGE so we can discuss your account and address your concerns.","replyTime":"2026-09-07T07:13:00","review":"They raise their rates out of nowhere every 2-3 months. Would rather eat a live tarantula than give them business","source":"Google","submissionTime":"2026-09-06T00:00:00","userName":"Mike A."},{"reviewId":"20047c87-a399-441b-8d0d-31eee5fa0bc3","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Franco! Thrilled he provided helpful and professional service.","replyTime":"2025-09-20T09:55:00","review":"Franco was very helpful and professional.","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"David S."},{"reviewId":"a1c45df4-dde6-4c75-bdec-e9253192e42e","range":0,"rating":5,"reply":"Thank you for your wonderful review, Mike! We're so glad to hear you had an awesome experience with our service and found our front desk team great. We appreciate your feedback!","replyTime":"2026-09-06T15:04:00","review":"Awesome service, great front desk!","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Mike M."},{"reviewId":"7ada7ccd-6dd7-489c-a4fa-d23a3af44948","range":0,"rating":5,"reply":"Thank you for your 5-star review, Chris! We're so glad to hear that you found our team quick and helpful, and our facility clean. We appreciate your feedback!","replyTime":"2026-09-06T14:22:00","review":"Quick, helpful, and clean","source":"Google","submissionTime":"2026-09-05T00:00:00","userName":"Chris"},{"reviewId":"c91dd915-5f85-446c-b7d8-37ca7b956d09","range":0,"rating":5,"reply":"Thank you for your kind feedback and recommendation. We’re glad you found our facility clean, safe, well managed, and reasonably priced. We also appreciate your recognition of our friendly management team and your business.","replyTime":"2026-09-08T15:02:00","review":"Well managed, clean and safe place with reasonable price! The managers are also friendly. Highly recommend!","source":"Google","submissionTime":"2026-09-03T00:00:00","userName":"??"},{"reviewId":"89e7b249-aada-4431-b6f1-8875da37a5a2","range":0,"rating":5,"reply":"Thank you for your 5-star review, Ogochukwu! We appreciate you sharing your positive experience with Extra Space Storage. It's great to hear that our staff was friendly and helpful, and that you found our storage facility clean with stable temperatures to protect your belongings. We're glad we could provide a great storage solution for you.","replyTime":"2026-09-01T14:11:00","review":"The staff are friendly and helpful. The facility is clean and temperature is stable so your things don’t perish","source":"Google","submissionTime":"2026-09-01T00:00:00","userName":"Ogochukwu M."},{"reviewId":"989f5de0-3360-41a7-955a-a8e22ea22951","range":0,"rating":5,"reply":"Thank you for your wonderful review, Kathleen! We're so glad to hear that the young man in our office provided such helpful and top-notch customer service, answering all your questions and assisting with your storage unit at Extra Space Storage. We appreciate you sharing your positive experience with our team.","replyTime":"2026-09-08T14:34:00","review":"Young man in the office was extremely helpful, answered all my questions, provided a walk through to my unit and explained the prices of unloading and time frames for access and helped to get access codes and went out of his way to provide top customer service!","source":"Google","submissionTime":"2026-08-28T00:00:00","userName":"Kathleen W."},{"reviewId":"004102a7-e88d-4c50-8e09-4257bfc83dc6","range":0,"rating":5,"reply":"We are grateful for recognizing Franco's helpful and professional service. We'll make sure he knows his efforts are appreciated, Rick!","replyTime":"2026-08-26T11:41:00","review":"Franco was very helpful, concientious and attentive. Very professional.","source":"Google","submissionTime":"2026-08-26T00:00:00","userName":"Rick M."},{"reviewId":"c023c8bd-ada8-49a7-8d19-53110ce2c4c3","range":0,"rating":5,"reply":"Thank you for sharing, Joanne ! We're glad our staff made directions clear and answered all your questions. Your kind words mean a lot to us.","replyTime":"2026-08-26T14:17:00","review":"Great service and help from staff! Made directions clear and answered all my questions!","source":"Google","submissionTime":"2026-08-26T00:00:00","userName":"Joanne P."},{"reviewId":"1fab746c-4950-408b-a77b-79c9def45da0","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Jaret! We're glad Franco was able to assist you.","replyTime":"2026-02-06T18:18:00","review":"Easy to sign up!","source":"Google","submissionTime":"2026-08-21T00:00:00","userName":"Jaret D."},{"reviewId":"390cb441-be33-470b-8099-a4aee17a3393","range":0,"rating":5,"reply":"We sincerely value your recommendation, Alex. It means a lot to the Extra Space Storage team!","replyTime":"2026-08-19T14:28:00","review":"Highly recommend","source":"Google","submissionTime":"2026-08-19T00:00:00","userName":"Alex T."},{"reviewId":"c301fce3-a1e0-4f72-a994-145df35d96fe","range":0,"rating":5,"reply":"Agradecemos enormemente su experiencia positiva con el excelente servicio de Franco y nuestras impecables instalaciones. ¡Gracias por recomendarnos, Danza!","replyTime":"2026-08-16T12:15:00","review":"Franco ofreció excelente atención . Muy buen servicio , instalaciones impecables muy buen lugar .\n100% recomendado","source":"Google","submissionTime":"2026-08-13T00:00:00","userName":"Danza B."},{"reviewId":"c304840b-1f79-496c-8c9d-67784f06883e","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Frank and Tyler. Glad you had a great experience with us, Daniel!","replyTime":"2026-08-11T14:43:00","review":"Frank and tyler was so nice! I had great experience","source":"Google","submissionTime":"2026-08-11T00:00:00","userName":"Daniel K."},{"reviewId":"279b86bc-3d27-4ec5-809d-18ef8b69a530","range":0,"rating":5,"reply":"Thank you for sharing, Patsy! We're glad Franko and our clean facilities made a great impression. We'll pass along your kind words!","replyTime":"2026-08-10T14:23:00","review":"Clean unit, friendly staff, thanks Franko.","source":"Google","submissionTime":"2026-08-10T00:00:00","userName":"Patsy S."},{"reviewId":"4afe22e2-e871-4550-9642-23792a0c98f5","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Franco helped upgrade your unit while saving you money. We'll be sure to pass along your kind words, Jeff!","replyTime":"2026-08-05T08:40:00","review":"Franco was super helpful upgrading us to a bigger unit and saved us somehow money over getting a second, smaller unit.","source":"Google","submissionTime":"2026-08-05T00:00:00","userName":"Jeff A."},{"reviewId":"97637e11-d59d-4afa-9e5b-7f82343eb7b4","range":0,"rating":5,"reply":"We are happy to hear Franco provided such helpful support, Ashley! We're glad this location continues to meet your storage needs.","replyTime":"2026-08-04T13:33:00","review":"Franco was so helpful in helping me get into my storage when I forget my phone in there and couldn't get in because my gate code was on my phone. This location has been amazing providing me with the support and care I need and my stuff needs. Very grateful!","source":"Google","submissionTime":"2026-08-04T00:00:00","userName":"Ashley B."},{"reviewId":"eff4e071-aeab-46a9-aaba-b2bcbb9c78fe","range":0,"rating":5,"reply":"Thank you for sharing your positive experience with us, Isaac! We're glad to hear Franco was helpful during your move-in process.","replyTime":"2026-08-03T12:20:00","review":"This place is really great for storage. I just moved in so easily after reserving yesterday. Franco was really great and helpful.","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Isaac C."},{"reviewId":"a00a7cbb-4702-4f6a-9fa1-9682487f22ec","range":0,"rating":5,"reply":"Thank you for your review, Jonathan! Franco's friendly service is exactly what we strive for. We'll be sure to pass along your kind words.","replyTime":"2026-08-03T12:51:00","review":"Franco was super nice and friendly","source":"Google","submissionTime":"2026-08-03T00:00:00","userName":"Jonathan H."},{"reviewId":"12828f9c-b63d-4587-80ed-2512d0f89941","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Sean! We are glad Franco made a great impression.","replyTime":"2026-08-01T08:31:00","review":"Franco was wonderful","source":"Google","submissionTime":"2026-08-01T00:00:00","userName":"Sean G."},{"reviewId":"31171104-dd56-4a36-a023-fabb19fa1b9e","range":0,"rating":5,"reply":"Thank you for your wonderful feedback. We're glad Tyler made your move-out smooth. We agree — Extra Space Storage works great for short or long-term needs!","replyTime":"2026-07-31T17:17:00","review":"Tyler was courteous and very helpful during my move out process. Extra Space is a great place to store short or long term!","source":"Google","submissionTime":"2026-07-31T00:00:00","userName":"V M."},{"reviewId":"ea94fae1-6fc4-44b3-8ab3-1ba5dccc8a64","range":0,"rating":5,"reply":"We are elated to hear that Franco was amazing in helping you find your new unit and answering your questions. Thank you for sharing your experience, Dylan.","replyTime":"2026-07-28T12:56:00","review":"Franco was amazing with helping me find my new unit and answering my questions","source":"Google","submissionTime":"2026-07-28T00:00:00","userName":"Dylan C."},{"reviewId":"6f567f29-9e63-4a2e-b701-8f241e752da9","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Ella! Franco's dedication to helping customers is truly valued. We'll make sure he knows his efforts made a difference.","replyTime":"2026-07-25T07:32:00","review":"Franco is amazing! Thank you for all your help.","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"Ella P."},{"reviewId":"ed68f5d8-68cc-4a97-b47d-eac31508ad6b","range":0,"rating":5,"reply":"Jack, thank you for taking the time to share this. We're glad Franco made your move easy. We'll be sure to pass along your kind words!","replyTime":"2026-07-25T07:37:00","review":"Franco did an excellent job of helping make our move super easy. Very helpful!!!","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"Jack W."},{"reviewId":"1493e843-0da6-43b6-b9d5-6c79ca83f7dd","range":0,"rating":5,"reply":"Taty, we are excited to hear Franco helped you find the perfect unit! We appreciate your recommendation of Extra Space Storage.","replyTime":"2026-07-25T11:59:00","review":"Franco was so helpful and very invested in helping me find the best unit for my needs! I will recommend this company in the future!","source":"Google","submissionTime":"2026-07-25T00:00:00","userName":"Taty L."},{"reviewId":"d1d93d36-831e-4ca6-b442-0e1fca9d4631","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Amber! Seamless setup, cleanliness, and security are priorities we stand behind. We appreciate you sharing your experience.","replyTime":"2026-07-24T09:54:00","review":"Seamless set up! Super quick and easy. Facility is clean and easily accessible as well as secure.","source":"Google","submissionTime":"2026-07-24T00:00:00","userName":"Amber B."},{"reviewId":"8f7666ce-13dc-4017-99d5-992c631e79c1","range":0,"rating":5,"reply":"We are overjoyed to hear about your positive experience! Thanks for noting our clean, climate controlled space and professional manager.","replyTime":"2025-08-08T08:10:00","review":"Clean, climate controlled space. Its enclosed access makes storing easy. The manager was efficient and professional. He more than met my expectations.","source":"Google","submissionTime":"2026-07-22T00:00:00","userName":"Nancy Q."},{"reviewId":"0022e853-9183-4a9a-a5c0-5b325ac82699","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage is greatly appreciated. We are privileged to provide a clear, clean environment, indoor units, and friendly service reps. Thank you for your feedback, I.","replyTime":"2026-08-10T12:29:00","review":"Clear clean environment, indoor units, indoor loading zone, cameras. Friendly attentive service reps on site. Plus there’s a bathroom. They also have utility carts to help move your items in.","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"I A."},{"reviewId":"686f2184-c8eb-423c-b56b-acdf4b9ff98d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Camberyn! We appreciate your kind words about Tyler's assistance.","replyTime":"2026-08-10T12:36:00","review":"Tyler was amazing!! He answered my questions and my family’s questions. He troubleshooted and helped us get a great deal. Tyler is doing a great job!!!","source":"Google","submissionTime":"2026-07-20T00:00:00","userName":"Camberyn K."},{"reviewId":"feac4fff-f1b6-4ba5-a8b4-44f2ad92b460","range":0,"rating":5,"reply":"We are happy to hear Franco made such a great impression, Jonathan! We'll pass along your kind words to the team.","replyTime":"2026-07-18T14:41:00","review":"Those guys are fabulous Franco is very very good","source":"Google","submissionTime":"2026-07-18T00:00:00","userName":"Jonathan B."},{"reviewId":"55e253f5-81a5-4abc-84d5-c748e18867f9","range":0,"rating":5,"reply":"Thank you for your review, Jeffrey! We're glad our customer service stood out. We look forward to serving you again.","replyTime":"2026-07-17T15:08:00","review":"Excellent customer service, top teir","source":"Google","submissionTime":"2026-07-17T00:00:00","userName":"Jeffrey"},{"reviewId":"50e9c6e4-e1f9-4d5f-91cb-2b68f80a4f14","range":0,"rating":5,"reply":"Hi Tom, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us!\r\n","replyTime":"2026-07-15T12:12:00","review":"Our representative was very knowledgeable and helpful!!","source":"Google","submissionTime":"2026-07-15T00:00:00","userName":"Tom G."},{"reviewId":"30eb21b8-272d-43f2-ad8a-33c59b03dbb0","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, William. We deeply cherish your positive review and are glad to hear you found our storage clean, with good prices, and easy access.","replyTime":"2026-07-14T15:28:00","review":"Clean good prices easy access","source":"Google","submissionTime":"2026-07-14T00:00:00","userName":"William A."},{"reviewId":"3321ccf8-36b7-4db2-af7a-975cb5b4eeec","range":0,"rating":5,"reply":"Thank you for your continued trust and loyalty, Diane! We're honored to have been part of all four of your moves. It's wonderful to hear you've consistently received excellent service from our friendly and helpful team. Thank you for choosing Extra Space Storage!\n","replyTime":"2026-07-13T09:51:00","review":"I have used extra space storage for 4 different moves and each time received excellent service .  Staff is very friendly and helpful","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Diane B."},{"reviewId":"5110ad2b-83d3-48cf-88af-e1425a849b76","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Elizabeth! Easy setup, checkout, and a clean facility — exactly what we aim for.","replyTime":"2026-07-14T07:46:00","review":"Amazing experience! Easy to set up and check out! Clean facility!","source":"Google","submissionTime":"2026-07-13T00:00:00","userName":"Elizabeth P."},{"reviewId":"159d1452-f5e2-491f-9a44-a013227a2982","range":0,"rating":5,"reply":"Thank you immensely for your kind words, Alexis. We're grateful for your feedback on the excellent customer service provided by Frank.","replyTime":"2026-07-03T11:33:00","review":"Excellent customer service from Frank. Thank you so much!","source":"Google","submissionTime":"2026-07-03T00:00:00","userName":"Alexis M."},{"reviewId":"88424ced-166e-4284-a004-a3f183830ec7","range":0,"rating":5,"reply":"We're honored to hear that Franco is great. Thank you for sharing your experience with us Randall.","replyTime":"2026-07-03T14:20:00","review":"Franco is great","source":"Google","submissionTime":"2026-07-03T00:00:00","userName":"Randall D."},{"reviewId":"c4c64d45-7d32-4c56-92c4-b9bab0704844","range":0,"rating":5,"reply":"We deeply cherish your kind words, Miguel. Great service and great people are what Extra Space Storage is all about. Thank you!","replyTime":"2026-07-01T10:50:00","review":"Great service great people to work with","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"miguel c."},{"reviewId":"acfc1095-802c-4a7f-8a44-54a75b8eb109","range":0,"rating":5,"reply":"Thank you, Laura! Glad Frank made renting easy and that you found the facility clean.","replyTime":"2026-07-01T15:24:00","review":"Clean, Frank is great, easy to rent","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"Laura W."},{"reviewId":"18d6e800-6388-49bc-924a-361edbd893db","range":0,"rating":5,"reply":"We sincerely value your feedback, Anthony. Great service is what we strive for every day at Extra Space Storage!","replyTime":"2026-07-01T16:24:00","review":"Great service!","source":"Google","submissionTime":"2026-07-01T00:00:00","userName":"Anthony S."},{"reviewId":"48f691e4-906a-46a5-8c9e-98cb3aeafdc5","range":0,"rating":5,"reply":"We are glad to hear Tyler made such a great impression. We'll be sure to share your kind words with him!","replyTime":"2026-06-27T09:08:00","review":"Tyler over at the verona location is so very sweet and helpful. If you have any issues he is the one to go to! He is a perfectly reasonable and understanding person, and is always quick to help!","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Dawnwisker"},{"reviewId":"7a601b13-e86e-46de-ac2e-43fb447780ba","range":0,"rating":5,"reply":"We are overjoyed to hear that Tyler made your move-in process easier! We'll share your kind words with him and our lovely staff, Leem. ","replyTime":"2026-06-27T10:34:00","review":"Tyler was extremely helpful with the move in process for our storage units and made my day much easier, great storage unit and lovely staff!","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Leem"},{"reviewId":"23c8b65a-1390-490c-8462-0dd44bbc74fa","range":0,"rating":5,"reply":"Thank you, Corissa! We're delighted to hear Tyler was helpful. We'll make sure he knows your kind words!","replyTime":"2026-06-27T13:04:00","review":"Tyler was very helpful!","source":"Google","submissionTime":"2026-06-27T00:00:00","userName":"Corissa W."},{"reviewId":"ffec96c4-de23-4ad3-9dcc-f681eed6640d","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Dylan! Glad the facility and our phone team delivered an excellent experience for you.","replyTime":"2026-06-26T16:18:00","review":"I had an excellent experience with the facility and the personnel that assisted me over the phone","source":"Google","submissionTime":"2026-06-26T00:00:00","userName":"Dylan M."},{"reviewId":"64527bad-71a5-418a-a749-d7091c3ffecf","range":0,"rating":2,"reply":"David, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities.  Please call us at (608) 572-7977 to resolve this.","replyTime":"2026-06-14T12:37:00","review":"Started at $46, then jacked to $77, now without warning its $111.  I can sign up for a new one online for far less.  The space is great but why does the price keep getting jacked up 50% with no warning?  Is there a reason you are penalizing loyal customers like this?","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"David J."},{"reviewId":"29d246a2-1d6b-42e1-a723-2675f6fafa2d","range":0,"rating":5,"reply":"We genuinely admire your kind words, Jaidalyn! Franco and our team love helping customers settle in. So glad your first visit went smoothly!","replyTime":"2026-06-23T16:19:00","review":"Incredible staff and amazing facility. Franco was so helpful and kind to me, helping me find my way to my unit for the first time. Thank you so much!","source":"Google","submissionTime":"2026-06-23T00:00:00","userName":"Jaidalyn R."},{"reviewId":"7e3e2cbe-e1d0-4f9f-864a-3f54d338bf9f","range":0,"rating":5,"reply":"Thank you for sharing your experience Stephen. We're glad Franco made a great impression. We'll be sure to pass along your kind words!","replyTime":"2026-06-20T13:50:00","review":"Great customer service by Franco.","source":"Google","submissionTime":"2026-06-20T00:00:00","userName":"Stephen W."},{"reviewId":"a4377043-40e0-46ab-bbb6-5fc09cf2596b","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with our super friendly and helpful staff! Thank you for sharing your feedback, Amanda.","replyTime":"2026-06-18T13:41:00","review":"Super friendly/kind and helpful staff! Made what’s typically a stressful event with moving, a pleasurable and smooth experience!","source":"Google","submissionTime":"2026-06-18T00:00:00","userName":"Amanda S."},{"reviewId":"99ccd6a8-01f8-47af-901c-c1a5d7298b59","range":0,"rating":5,"reply":"Thank you, Jo! Franco and our team are glad to have delivered excellent service. We appreciate your kind words.","replyTime":"2026-06-13T08:37:00","review":"Franco was great. Excellent service and facility.","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"Jo W."},{"reviewId":"d6312b9a-56ba-4174-83c6-114bf0284610","range":0,"rating":5,"reply":"Thank you for sharing! Tyler will love this feedback. Glad the units met your expectations — welcome to Extra Space Storage!","replyTime":"2026-06-13T10:57:00","review":"This is our first time renting a storage unit. Tyler was so helpful and made the process incredibly easy. The units are big and clean and much nicer than I expected.","source":"Google","submissionTime":"2026-06-13T00:00:00","userName":"sbrzozno s."},{"reviewId":"30fb6595-85a8-4474-aec3-f4bd549154b9","range":0,"rating":5,"reply":"Thank you for sharing, Beth! Tiyler's quick resolution and communication skills are exactly what we strive for.","replyTime":"2026-06-12T14:13:00","review":"Tiyler was incredibly helpful when I inquired about our non profit organizations monthly billing for our storage space. We discussed options, he made notes, consulted with team members and followed up with a reply and agreed upon resolution within just 2 hours. I am very appreciative of his kindness, professionalism and communication skills. Thank you Tiyler!","source":"Google","submissionTime":"2026-06-12T00:00:00","userName":"Beth V."},{"reviewId":"cb6ae583-6947-499c-8cd8-0d3abd3889e5","range":0,"rating":5,"reply":"We are utterly delighted to hear Tyler and our team provided excellent service! Thanks for choosing Extra Space Storage, Mason.","replyTime":"2026-06-09T12:04:00","review":"Tyler was great! Staff is friendly and helpful!","source":"Google","submissionTime":"2026-06-09T00:00:00","userName":"Mason G."},{"reviewId":"f12385b8-377d-48f9-b419-4b77c2599e56","range":0,"rating":5,"reply":"Thank you for your review, Victoria! We're thrilled you experienced our personal service and clean facility. Your recommendation means everything!","replyTime":"2026-06-05T09:20:00","review":"Very personal service and the facility is very clean. Highly recommend!","source":"Google","submissionTime":"2026-06-05T00:00:00","userName":"Victoria F."},{"reviewId":"d6fe2f0b-0bc2-45de-8960-82a81c4168a9","range":0,"rating":5,"reply":"¡Gracias por tus amables palabras, Yury! Nos comprometemos a brindar un excelente servicio al cliente.","replyTime":"2026-06-02T15:03:00","review":"Servicio de Calidad","source":"Google","submissionTime":"2026-06-02T00:00:00","userName":"yury c."},{"reviewId":"a719990d-4018-4c94-986b-bd3fcc55e732","range":0,"rating":5,"reply":"We are happy to hear moving was easy and our staff was friendly. Thanks for choosing Extra Space Storage, Nicholas!","replyTime":"2026-06-01T14:16:00","review":"Easy to move in and out, friendly staff","source":"Google","submissionTime":"2026-06-01T00:00:00","userName":"Nicholas L."},{"reviewId":"22330315-85f6-4203-b57f-bfd3b71f6c62","range":0,"rating":5,"reply":"We are delighted to hear you appreciate our clean, well-lit facility and exceptional customer service staff, Kelly!","replyTime":"2026-05-29T14:58:00","review":"Clean and well-lit facility with an exceptional customer service staff.","source":"Google","submissionTime":"2026-05-29T00:00:00","userName":"Kelly"},{"reviewId":"862a0bdf-5615-4ad7-88eb-5ced6e409d64","range":0,"rating":5,"reply":"Thank you for sharing, Robin! We're glad you found our facility clean and staff friendly. Your recommendation means everything to us.","replyTime":"2026-05-28T12:33:00","review":"Clean, cool,friendly staff!  Highly recommend","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Robin S."},{"reviewId":"0e5272d1-d7fa-44d3-a3f4-9c44aeeece1f","range":0,"rating":5,"reply":"Thank you for the positive feedback, Kelly! We're thrilled our team provided helpful and accommodating service.","replyTime":"2026-05-28T14:59:00","review":"Very helpful service, and super accommodating!!!","source":"Google","submissionTime":"2026-05-28T00:00:00","userName":"Kelly W."},{"reviewId":"8898d9d0-113e-4e4f-899f-aa9a526de996","range":0,"rating":5,"reply":"We are thrilled to hear Tyler provided helpful service for your first visit! Thanks for choosing Extra Space Storage Hayley.","replyTime":"2026-05-19T15:56:00","review":"First timer. Tyler was very helpful and answered all my questions!","source":"Google","submissionTime":"2026-05-19T00:00:00","userName":"Hayley"},{"reviewId":"47a3dec0-54a9-40fa-83d6-3cd176486b62","range":0,"rating":5,"reply":"Thank you for your review, Jaime! Thrilled that our clean, climate-controlled space works well for you. Franco and our team appreciate your kind words about their helpful service.","replyTime":"2026-05-16T09:02:00","review":"Great storage space- clean and climate controlled. Anytime I’ve needed help, staff have been extremely helpful. Thanks to Franco I was able to downsize my unit and move into it within 20 min!","source":"Google","submissionTime":"2026-05-16T00:00:00","userName":"Jaime W."},{"reviewId":"08471aab-d6fc-43f9-90a1-9d31e42eebb6","range":0,"rating":5,"reply":"Your positive feedback is appreciated, Caroline! Thrilled, Tyler provided helpful, friendly service for your summer storage needs. We're grateful for your recommendation!","replyTime":"2026-05-08T09:19:00","review":"Tyler was very helpful and friendly!! Highly recommend for summer storage","source":"Google","submissionTime":"2026-05-08T00:00:00","userName":"Caroline M."},{"reviewId":"5e71adc9-a38e-4ed4-b619-be2d7b9630d9","range":0,"rating":5,"reply":"We greatly appreciate your kind words about our clean facility and friendly staff. Happy we could help with your move and storage needs, Navanshu!","replyTime":"2026-05-09T07:52:00","review":"Very clean\nStaff very friendly and helpful\nThank you for all the help in the move and storage","source":"Google","submissionTime":"2026-05-08T00:00:00","userName":"Navanshu A."},{"reviewId":"d254ad22-b8ab-4c40-9251-a355497010e4","range":0,"rating":5,"reply":"Thank you for highlighting our friendly service and prompt communication. We appreciate your positive feedback about our team's responsiveness, Alicia.","replyTime":"2026-05-07T09:11:00","review":"Very friendly and kind. Answers the phone and any questions promptly.","source":"Google","submissionTime":"2026-05-07T00:00:00","userName":"Alicia D."},{"reviewId":"ed37bae6-620d-43de-8bf8-7fc790c3ea36","range":0,"rating":5,"reply":"Thanks for choosing us a third time, Nancy! We're thrilled our knowledgeable team and clean, climate-controlled facility meet your storage needs perfectly.","replyTime":"2026-05-05T08:27:00","review":"Both team mates were very knowledgeable and service oriented. The facility is clean, climate controlled, well lit, and quite suitable for furnishings. I am renting for a third time.","source":"Google","submissionTime":"2026-05-05T00:00:00","userName":"Nancy Q."},{"reviewId":"b274281b-cf8f-4cf9-b6f0-533ca2cd752a","range":0,"rating":5,"reply":"We are thrilled to hear that Franco was very helpful and guided you to your unit, Sophie!","replyTime":"2026-05-03T15:03:00","review":"Franco was very helpful and guided us to our unit!","source":"Google","submissionTime":"2026-05-02T00:00:00","userName":"Sophie R."},{"reviewId":"6cf2c712-90f8-4e9e-b391-3c1b66beecc3","range":0,"rating":5,"reply":"Thank you for the wonderful feedback about Tyler! We're thrilled to hear he provided exceptional service by showing you different storage options, asking thoughtful questions about your needs, and helping set up your account correctly. Tyler's personalized approach reflects our commitment to great customer service at our Verona Extra Space Storage location. We appreciate you taking the time to share your positive experience, Rose!","replyTime":"2026-05-01T14:13:00","review":"Thank you so much to Tyler, the nice young man that helped me secure a storage unit at the Verona Extra Space Storage location. Tyler showed me different options that would be available and how those would work for the kind of storage we needed. He took the time to explain everything, and asked great questions about our plans and needs. Tyler also helped make sure I got our account set up correctly. When someone takes the extra time and care - that's great customer service!","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Rose G."},{"reviewId":"1706bf84-a637-4aef-9f78-d9f2b9c40f4f","range":0,"rating":5,"reply":"Thanks for highlighting Tiyler's excellent service! We're glad your visit was seamless and personable, August.","replyTime":"2026-05-01T15:02:00","review":"Front desk, Tiyler, was personable and knowledgeable, easy to get to my stuff and out seamlessly","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"August S."},{"reviewId":"b513483f-1e1c-4b2b-92f9-dc3f86eee7e7","range":0,"rating":5,"reply":"Your positive feedback about Franco means everything to us! We're thrilled he made your experience exceptional, Madeline.","replyTime":"2026-05-01T15:35:00","review":"Franco is the best!","source":"Google","submissionTime":"2026-05-01T00:00:00","userName":"Madeline D."},{"reviewId":"c87b226c-562a-4131-8fa7-5ec3ae44cba4","range":0,"rating":5,"reply":"Thank you for your kind feedback, Son! We’re glad to hear you had a great experience and appreciate your recognition of our team.\n","replyTime":"2026-04-30T14:37:00","review":"Very nice facility, Franco was very accommodating and helpful with getting everything set up","source":"Google","submissionTime":"2026-04-30T00:00:00","userName":"Son R."},{"reviewId":"a5eb07b9-a3c1-4d29-a11d-21de1da800f5","range":0,"rating":5,"reply":"We are glad to hear Franco & Tyler provided wonderful service setting up your storage unit. Thank you for your feedback, Jennifer!","replyTime":"2026-04-29T12:06:00","review":"Super kind & helpful! Franco & Tyler were wonderful helping us get set up with a storage unit!","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Jennifer D."},{"reviewId":"5357b7f1-03de-409d-ac35-3b341601d6a5","range":0,"rating":5,"reply":"Thank you for your review, Peggy. We are pleased to hear you found the facility clean and convenient. Your recommendation is appreciated.\n","replyTime":"2026-04-29T12:07:00","review":"Clean and convenient!!!   Great storage facility!!!  Highly recommend!","source":"Google","submissionTime":"2026-04-29T00:00:00","userName":"Peggy A."},{"reviewId":"ef05dd10-828d-4990-8f62-cb2f7e0b0e31","range":0,"rating":5,"reply":"We are delighted to hear from you, Jack! Thank you for choosing Extra Space Storage.","replyTime":"2026-04-27T07:49:00","review":"Excellent","source":"Google","submissionTime":"2026-04-27T00:00:00","userName":"Jack W."},{"reviewId":"e5d636cb-e11f-4ec2-97f8-bb79beb7100c","range":0,"rating":5,"reply":"We are pleased to hear that Tyler provided helpful service and you found a unit quickly. Thank you for choosing Extra Space Storage, Angel!","replyTime":"2026-04-24T09:03:00","review":"Tyler waa very helpful and friemdly. Best storage serivice! Also the owner or GM is amazing. Im grateful i was able to get a unit in such short notice especially under my current cicumstances. Thank you guys so much!","source":"Google","submissionTime":"2026-04-23T00:00:00","userName":"Angel S."},{"reviewId":"d29d6cec-e2eb-4229-9bf0-f98944a8f318","range":0,"rating":4,"reply":"Thank you, Ellen, for sharing your positive experience with Franco and Tyler at our Verona facility!","replyTime":"2026-04-17T17:49:00","review":"Franco and Tyler helped us at the Verona location and were lovely! So far so good.sey up was simple.","source":"Google","submissionTime":"2026-04-17T00:00:00","userName":"Ellen C."},{"reviewId":"2eb761f2-c594-49c2-b9f1-f8d89652bff2","range":0,"rating":5,"reply":"Thank you for your feedback, Bodega. We’re glad Tyler was able to assist you, resolve your account issues, and provide professional and knowledgeable service. We appreciate your support.\n","replyTime":"2026-04-13T14:24:00","review":"Tyler was alone in the office at the time I came in he helped me and resolve my issues in regards of my account status and print out successful and Tyler professional and knowledgeable other skills Tyler you rock","source":"Google","submissionTime":"2026-04-13T00:00:00","userName":"Bodega B."},{"reviewId":"c8f54538-36e5-42eb-880e-f21dd1a5621c","range":0,"rating":5,"reply":"We greatly appreciate your feedback, Beverly! Happy that our team could accommodate your storage needs effectively.","replyTime":"2026-04-11T10:58:00","review":"Very accommodating","source":"Google","submissionTime":"2026-04-11T00:00:00","userName":"Beverly S."},{"reviewId":"8881ee73-34e3-49f5-97bb-6cf7af03b534","range":0,"rating":5,"reply":"Thank you for your wonderful feedback, Ludovic! We're thrilled our security checks and team helped protect your unit. Your trust means everything.","replyTime":"2026-04-09T12:54:00","review":"The customer service here is amazing. I accidentally left my unit unlocked, and because they do regular security checks, they noticed and called me right away to let me know. I'm incredibly thankful for their vigilance and great service!","source":"Google","submissionTime":"2026-04-09T00:00:00","userName":"Ludovic P."},{"reviewId":"de3a274a-40fc-42e4-b5c9-7df9c01092d7","range":0,"rating":5,"reply":"Thank you, Lorenzo, for taking the time to share your experience! We're glad our lock removal process was quick and easy.","replyTime":"2026-04-08T18:52:00","review":"Excellent service. I misplaced my keys and had to have my lock removed and the process was quick and easy.","source":"Google","submissionTime":"2026-04-08T00:00:00","userName":"lourenzo B."},{"reviewId":"f605d87a-a53b-45e5-a1e4-f4c1ef3e3678","range":0,"rating":5,"reply":"We are pleased to hear that Tyler and Franco provided helpful service. Thank you for noting our clean facilities and pricing transparency, Kristen.","replyTime":"2026-04-06T13:35:00","review":"Very helpful staff (Tyler and Franco), who let me look at multiple units in person before booking. Good breakdown of different pricing options. Facilities very clean and well lit.","source":"Google","submissionTime":"2026-04-06T00:00:00","userName":"Kristen M."},{"reviewId":"cc9ee154-273b-4753-a4b3-2094f160135e","range":0,"rating":5,"reply":"Thank you for your review, JLucch10. We’re glad Frank provided excellent service and that you had a positive experience at our facility. We appreciate your business.\n","replyTime":"2026-04-02T09:55:00","review":"Frank is great! Great place","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Jlucch10"},{"reviewId":"ef2c477c-2072-425b-9544-c0c4b93136a7","range":0,"rating":5,"reply":"Thank you for your feedback, Lindsey. We’re glad you had an amazing experience and found the service quick, easy, and helpful. We appreciate your business.\n","replyTime":"2026-04-02T13:38:00","review":"Absolutely amazing service! Quick and easy and helped out a ton!","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Lindsey C."},{"reviewId":"de7af66e-ccdd-469f-853d-87ebce50d971","range":0,"rating":5,"reply":"Thank you for your feedback, Kyle. We’re glad you found the facility clean, the units in great condition, and our service excellent. We appreciate your business.\n","replyTime":"2026-04-02T13:38:00","review":"Great service!! Very clean facility and newer looking units, would rent here anytime!!","source":"Google","submissionTime":"2026-04-02T00:00:00","userName":"Kyle J."},{"reviewId":"c79d097b-c908-4deb-ab5b-cfa3f51e50e8","range":0,"rating":5,"reply":"We're delighted to hear that Vincent and Franco were very helpful. Thank you for sharing your experience with us, Neisha.","replyTime":"2026-04-01T14:47:00","review":"Vincent and Franco was very helpful. I appreciate the respect and a patience.","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Neisha L."},{"reviewId":"5b064f5e-04e2-4b1d-8dad-6ae1863b6062","range":0,"rating":5,"reply":"Hi Tom, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Franco.\n","replyTime":"2026-04-01T15:02:00","review":"Franco was helpful and knowledgeable thx","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Tom M."},{"reviewId":"b76f1103-be71-4ca4-814c-c37adfc64504","range":0,"rating":5,"reply":"Thank you, Jordan, for your wonderful feedback. We're glad you found our facility quiet and clean, and that Vince was helpful during your visit.","replyTime":"2026-04-01T17:40:00","review":"A very  quiet place, nice staff a man named Vince especially was helpful and informational.  It over all a clean establishment  with equipment to help you move your luggage","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Jordan A."},{"reviewId":"8fb63204-e559-48ec-89a8-718a6ce5667f","range":0,"rating":5,"reply":"We are excited to hear about your great experience with Vince at our Verona facility. It's wonderful to know that Vince was able to listen to your request and take care of your issue effectively. We're pleased that he made your experience with Extra Space a pleasurable one, as providing helpful and attentive service is exactly what we strive for. Vince's dedication to ensuring customer satisfaction clearly made a positive difference during your visit. Thank you, Christopher, for taking the time to share your feedback and for recognizing his excellent support!","replyTime":"2026-04-01T19:14:00","review":"I had a great experience with a very helpful employee at the extra space Verona location,  by the name of Vince.  He listened to my request and took care of my issue, and really made my experience with extra space a pleasurable one. Thank you for your time and support.","source":"Google","submissionTime":"2026-04-01T00:00:00","userName":"Christopher J."},{"reviewId":"6a9826fb-93a0-48f0-8ac3-1d093766ea77","range":0,"rating":5,"reply":"Thank you for your review, Kaye! We're thrilled Mars provided excellent service and you found our facilities clean and well-maintained.","replyTime":"2026-03-27T10:22:00","review":"Excellent customer service from the Mars & the Extra Space Storage lockers & buildings are very clean & well kept!","source":"Google","submissionTime":"2026-03-27T00:00:00","userName":"Kaye C."},{"reviewId":"af671519-6d9e-4b78-94c2-0cb37fe7e59a","range":0,"rating":1,"reply":"We are concerned to hear about the pricing confusion, Jade. Please contact us at (608) 572-7977 to discuss your contract terms and pricing concerns.","replyTime":"2026-03-24T07:04:00","review":"Apparently their contracts are month to month? They can change the price whenever they want based on \"market conditions\" aka theyre greedy. Price went from $70 a month to $120 a month with no warning or explanation. Had to call an ask why it jumped up. Which is insane because thats almost double. Kinda a scam if you ask me. How is it month to month if I signed a 12 month contract.","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"jade p."},{"reviewId":"4d3cd95a-3e36-4932-92bf-d9d4a94aad07","range":0,"rating":5,"reply":"Thanks for your wonderful feedback, Azhman! We're glad Franco was able to assist you and that you found our facility clean and easy to use.","replyTime":"2026-03-24T12:21:00","review":"Franco was very helpful. Needed to get a unit last minute at 8pm and they got us right in. Clean facility,  easy to use loading area","source":"Google","submissionTime":"2026-03-24T00:00:00","userName":"Azhman"},{"reviewId":"9d5f68b4-678f-4174-b4e7-7839335ab621","range":0,"rating":5,"reply":"We're grateful for your kind words and are glad Vince and Franco were able to assist you efficiently. Thank you for taking the time to share your experience with us, Beni.","replyTime":"2026-03-23T12:45:00","review":"Vince and Franco were not only kind and patient. They also were able to help me get my unit and set up within 2 minutes. Will rent again!","source":"Google","submissionTime":"2026-03-23T00:00:00","userName":"Beni V."},{"reviewId":"fd7ee7e6-207f-4e38-add1-ffebe277cd50","range":0,"rating":5,"reply":"We are honored to hear Franco provided excellent help with your information changes. Thank you for the positive feedback, Howard!","replyTime":"2026-03-16T15:08:00","review":"Franco was excellent.  Helping me change information.","source":"Google","submissionTime":"2026-03-16T00:00:00","userName":"Howard H."},{"reviewId":"51a8f5f1-528f-4591-8056-b80ebc1d4564","range":0,"rating":5,"reply":"Your positive experience with Franco Sanchez is greatly appreciated. Thank you for taking the time to share your feedback, Madison!","replyTime":"2026-03-11T14:47:00","review":"Franco Sanchez was super helpful and made my move super easy!","source":"Google","submissionTime":"2026-03-11T00:00:00","userName":"Madison P."},{"reviewId":"d61ba063-1ed0-446f-ac32-787962ff4526","range":0,"rating":5,"reply":"Your positive experience at Extra Space Storage is greatly appreciated. We're glad to hear that our facility is clean and our employees are helpful. Thank you for sharing your feedback, Mason.","replyTime":"2026-03-16T08:02:00","review":"Very clean and helpful employees. Easy to get around and lots of carts to help move your things.","source":"Google","submissionTime":"2026-03-07T00:00:00","userName":"Mason C."},{"reviewId":"fa9b73f8-7397-400b-bea2-9b9aec2392ed","range":0,"rating":5,"reply":"We are glad to hear Franco provided amazing help! Thank you for sharing your positive experience with us, Tiyler.","replyTime":"2026-03-06T15:20:00","review":"Franco was amazing help!","source":"Google","submissionTime":"2026-03-06T00:00:00","userName":"Tiyler A."},{"reviewId":"07ecc927-6843-439d-9930-7b680ec67259","range":0,"rating":5,"reply":"Thank you, Cassius, for the positive feedback about our helpful team member at Extra Space Storage!","replyTime":"2026-03-05T18:34:00","review":"He was such a help with everything","source":"Google","submissionTime":"2026-03-05T00:00:00","userName":"Cassius R."},{"reviewId":"2796b6ea-4e5a-4dc9-9dc7-99938c470c1a","range":0,"rating":5,"reply":"Thank you, Cassius, for the positive feedback about our helpful team member at Extra Space Storage!","replyTime":"2026-03-05T18:34:00","review":"He was such a help with everything","source":"Google","submissionTime":"2026-03-05T00:00:00","userName":"Cassius R."},{"reviewId":"cab0fa46-f69d-4abb-9110-99cc8f57edea","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found our facility clean with great service! Thank you for choosing Extra Space storage, C N.","replyTime":"2026-03-04T11:24:00","review":"Clean facility. Great service","source":"Google","submissionTime":"2026-03-04T00:00:00","userName":"C N."},{"reviewId":"0f98c95a-f757-4842-817d-e384becd424c","range":0,"rating":5,"reply":"We are happy to hear Franco provided amazing service! Thanks for choosing Extra Space Storage, Howard.","replyTime":"2026-03-02T15:06:00","review":"Franco was amazing.  Got all info and rented unit in minutes","source":"Google","submissionTime":"2026-03-02T00:00:00","userName":"Howard H."},{"reviewId":"710024a4-384c-4e54-bed3-de42149d2db9","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback, BeckyJo. Franco is a valuable member of our team and we're glad he could assist you.","replyTime":"2026-02-27T12:11:00","review":"Franco was really great and helped me out a bunch","source":"Google","submissionTime":"2026-02-27T00:00:00","userName":"BeckyJo"},{"reviewId":"d28a797a-9339-4fb3-a641-cc766ded1cea","range":0,"rating":5,"reply":"Thank you immensely for sharing your experience with us, Diapy. We're glad Franco Sanchez was able to assist you in finding the right storage solution.","replyTime":"2026-02-25T14:33:00","review":"Big thank to\nFranco Sanchez for helping me get what was the right storage at my desire level.","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"Diapy D."},{"reviewId":"00179396-c25d-4dda-bbfc-fbb722bce4c4","range":0,"rating":5,"reply":"Thank you immensely for sharing your experience with us, Diapy. We're glad Franco Sanchez was able to assist you in finding the right storage solution.","replyTime":"2026-02-25T14:33:00","review":"Big thank to\nFranco Sanchez for helping me get what was the right storage at my desire level.","source":"Google","submissionTime":"2026-02-25T00:00:00","userName":"Diapy D."},{"reviewId":"33168b04-923a-4edf-a48a-88334a46e1ea","range":0,"rating":5,"reply":"We are grateful Franco provided such helpful and friendly service. Your positive feedback means everything to our team.","replyTime":"2026-02-24T10:08:00","review":"Franco is very helpful and very friendly","source":"Google","submissionTime":"2026-02-24T00:00:00","userName":"Mariah J."},{"reviewId":"c3de6b24-18c8-4386-b733-7d129c2b8f0c","range":0,"rating":5,"reply":"We are overjoyed to hear that our staff is always very helpful and courteous. Thank you for your feedback.","replyTime":"2026-02-18T12:32:00","review":"Staff is always very helpful and courteous.","source":"Google","submissionTime":"2026-02-18T00:00:00","userName":"C V."},{"reviewId":"f101e4e7-a132-4335-a0d8-e6d7736afdbb","range":0,"rating":5,"reply":"We're glad to hear Franco was extremely helpful! Thank you immensely, John.","replyTime":"2026-02-13T11:15:00","review":"Franco was extremely helpful! Would highly recommend","source":"Google","submissionTime":"2026-02-13T00:00:00","userName":"John D."},{"reviewId":"9ae40360-47a5-40ed-8e77-fcd990e67d4b","range":0,"rating":5,"reply":"We are overjoyed to hear that Franco was very helpful in finding a bigger discount rate for you. Thank you for recommending our location!","replyTime":"2026-02-12T12:06:00","review":"Franco was very helpful.  He helped find a bigger discount rate for me than i was even offered originally when i first came in.  I recommend this location!","source":"Google","submissionTime":"2026-02-12T00:00:00","userName":"Kurt K."},{"reviewId":"ab0532f1-4283-4885-86ae-3b381082977b","range":0,"rating":5,"reply":"We are pleased to hear that you received great service! Thank you for sharing.","replyTime":"2026-02-05T15:43:00","review":"Great service!","source":"Google","submissionTime":"2026-02-05T00:00:00","userName":"Leonard G."},{"reviewId":"3fc1690e-ba9f-45a8-a357-f27e6eb64bfe","range":0,"rating":5,"reply":"Your review is appreciated. We deeply cherish your positive feedback and are glad to hear Franco was very helpful. Thank you for sharing your experience with us.","replyTime":"2026-02-05T15:57:00","review":"Excellent service, very friendly staff, Franco was very helpful","source":"Google","submissionTime":"2026-02-05T00:00:00","userName":"Anthony B."},{"reviewId":"173ec7cd-e685-4c71-a6e3-c55ebf3e64a7","range":0,"rating":5,"reply":"We are overjoyed to hear that Franco was very helpful and nice. Thank you for sharing your experience with us.","replyTime":"2026-02-04T11:05:00","review":"Franco he was very helpful and nice","source":"Google","submissionTime":"2026-02-04T00:00:00","userName":"Miss K."},{"reviewId":"7cfe25a9-a4cf-429f-9f11-c6b893179cca","range":0,"rating":5,"reply":"We greatly appreciate your kind words about Franco and our facility. Thank you for choosing Extra Space Storage!","replyTime":"2026-02-03T15:14:00","review":"Very nice customer service Franco was polite love the facility definitely will be using them more often","source":"Google","submissionTime":"2026-02-03T00:00:00","userName":"Nicole R."},{"reviewId":"dfbf352f-4fd8-4f4f-8ea4-9b251de30e38","range":0,"rating":5,"reply":"Thanks for highlighting Franco's understanding approach and helpfulness in finding the right storage unit for your needs!","replyTime":"2026-01-26T15:35:00","review":"Franco is very understanding and helpful with the whole process of acquiring the right storage unit for your needs.","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"Joseph C."},{"reviewId":"cdf673ee-d467-4396-8592-57f5776f6689","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Franco's helpful service and smooth process make us proud. We appreciate your business!","replyTime":"2026-01-26T17:03:00","review":"Wonderful experience! The process was smooth and Franco was extremely helpful with explaining the process and helping us to rent the unit.","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"Angela H."},{"reviewId":"21a4bfe3-415b-4639-9727-4944a6e159a0","range":0,"rating":5,"reply":"Thanks for highlighting Franco's understanding approach and helpfulness in finding the right storage unit for your needs!","replyTime":"2026-01-26T15:35:00","review":"Franco is very understanding and helpful with the whole process of acquiring the right storage unit for your needs.","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"Joseph C."},{"reviewId":"3f80dff0-4ece-475e-8f6d-ea4c40ca7aab","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Franco's helpful service and smooth process make us proud. We appreciate your business!","replyTime":"2026-01-26T17:03:00","review":"Wonderful experience! The process was smooth and Franco was extremely helpful with explaining the process and helping us to rent the unit.","source":"Google","submissionTime":"2026-01-26T00:00:00","userName":"Angela H."},{"reviewId":"dd53fcac-9b50-4ba0-8331-4ce423ea360b","range":0,"rating":5,"reply":"Thank you immensely for sharing your experience with us, Richardo! We're thrilled to hear that Franco has been helpful to your needs.","replyTime":"2026-01-23T10:12:00","review":"I have store my thing with Extra Space Storage for a year now and have been very pleased with their service and my ability to access as needed.  Franco, one of the staff has been very helpful to my needs.  If I need storage in the future I will definitely come back to this company!","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Richardo M."},{"reviewId":"cdfe3a81-f912-4c4b-a2a0-d97b636cf1cf","range":0,"rating":5,"reply":"We sincerely value your feedback! Franco and our team appreciate your kind words about our facility.","replyTime":"2026-01-23T10:47:00","review":"Franco was great to work with!  Very helpful and great facility!","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Dreamy 2."},{"reviewId":"9d428fa6-49bc-44b3-84b1-001848bf0d08","range":0,"rating":5,"reply":"We are elated to hear you found our sign up process easy and facility clean! Thanks Elizabeth!","replyTime":"2026-01-24T07:51:00","review":"Very helpful, easy sign up and very clean!","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Elizabeth N."},{"reviewId":"cbd44965-d33a-4836-8049-317afa6cadef","range":0,"rating":5,"reply":"We are elated to hear you found our sign up process easy and facility clean! Thanks Elizabeth!","replyTime":"2026-01-24T07:51:00","review":"Very helpful, easy sign up and very clean!","source":"Google","submissionTime":"2026-01-23T00:00:00","userName":"Elizabeth N."},{"reviewId":"03734248-ca6b-44cc-a660-1e2bc7622fc7","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience! We truly appreciate your loyalty as a returning customer and are honored that you've chosen Extra Space Storage for your second storage unit with us. Your recommendation means the world to us, and we're grateful that Franco was able to provide the exceptional service that made your experience a 10/10. Thank you for trusting us with your packing and storage needs once again!","replyTime":"2026-01-21T17:54:00","review":"I love extra space storage! This is my second time getting a storage unit with them and I will always store my items with them! Franco in Verona was extremely helpful and educational! He made sure I was confident in my unit choice and that all my items would be secure and protected. 10/10 recommend Extra space storage for any of your packing or storage needs!!!","source":"Google","submissionTime":"2026-01-21T00:00:00","userName":"Angelina B."},{"reviewId":"5c26f448-4bad-410e-a3f3-204eb6503608","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Franco! Thrilled he provided excellent service on Sunday and you're impressed with our facilities.","replyTime":"2026-01-17T11:54:00","review":"Franco was very helpful and courteous!\nHe came in on a Sunday to help me access my locker. Thoroughly impressed with him and the facilities!","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Philip N."},{"reviewId":"1312ee8f-dbeb-4b71-8b31-851861909c1e","range":0,"rating":5,"reply":"Thank you for sharing your experience with Franolco's helpful assistance during your early move-in. We appreciate your feedback!","replyTime":"2026-01-17T13:24:00","review":"Franolco helped me by assisting me with check in to move my stuff earlier than my scheduled move in date due to scheduling issues. Greatly appreciate his help.","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Patrick B."},{"reviewId":"8c457da2-5cc6-4ad7-9cf4-fe908d0484cd","range":0,"rating":5,"reply":"We greatly appreciate your feedback about Franco! Thrilled he provided excellent service on Sunday and you're impressed with our facilities.","replyTime":"2026-01-17T11:53:00","review":"Franco was very helpful and courteous!\nHe came in on a Sunday to help me access my locker. Thoroughly impressed with him and the facilities!","source":"Google","submissionTime":"2026-01-17T00:00:00","userName":"Philip N."},{"reviewId":"86fdc8f0-fa2e-4cac-a8f5-6e6e7eec71e9","range":0,"rating":5,"reply":"Your positive feedback about Franco and our clean, organized facility means everything to us.","replyTime":"2026-01-17T07:41:00","review":"Franco was very helpful in getting me set up. The facility is clean and organized","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Brigham H."},{"reviewId":"4d763f64-cc04-4531-9f45-000a669e6ced","range":0,"rating":4,"reply":"Your positive experience means everything! We appreciate your loyalty and understand your pricing concern. We'll share your valuable feedback with management.","replyTime":"2026-01-17T07:25:00","review":"Experience has been good since extra storage space took it over. My only complaint would be instead of offering such great deals to new customers — Why don’t you consider offering discounts for those that have been there a year. The increases can prompt someone to look elsewhere and I would assume you’d want to avoid that.  But the employees and staff were great to work with.","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Valerie W."},{"reviewId":"02d138d6-69fc-4671-9a45-d1b9c5997534","range":0,"rating":4,"reply":"Your positive experience means everything! We appreciate your loyalty and understand your pricing concern. We'll share your valuable feedback with management.","replyTime":"2026-01-17T07:25:00","review":"Experience has been good since extra storage space took it over. My only complaint would be instead of offering such great deals to new customers — Why don’t you consider offering discounts for those that have been there a year. The increases can prompt someone to look elsewhere and I would assume you’d want to avoid that.  But the employees and staff were great to work with.","source":"Google","submissionTime":"2026-01-16T00:00:00","userName":"Valerie W."},{"reviewId":"0e173d81-c1e2-406a-81aa-33a815a4b7c4","range":0,"rating":5,"reply":"Your positive feedback about Franco and Matt means everything! Thanks for recognizing their dedication to keeping our facility clean and rates competitive.","replyTime":"2026-01-06T08:07:00","review":"Franco  and Matt are awesome.  They run a clean storage facility with great rates.","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Reeb H."},{"reviewId":"f17ccecb-0f67-42c7-87e8-2bd0372c9b63","range":0,"rating":5,"reply":"Your positive feedback about Franco and Matt means everything! Thanks for recognizing their dedication to keeping our facility clean and rates competitive.","replyTime":"2026-01-06T08:07:00","review":"Franco  and Matt are awesome.  They run a clean storage facility with great rates.","source":"Google","submissionTime":"2026-01-09T00:00:00","userName":"Reeb H."},{"reviewId":"388be4cf-bd60-482a-9072-5d822cd05adb","range":0,"rating":5,"reply":"We genuinely admire your feedback about Franco! Glad he made your setup smooth and helpful.","replyTime":"2026-01-08T18:11:00","review":"Franco was very helpful getting us setup with our unit!","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Devon M."},{"reviewId":"34abd265-212b-42d9-a95f-b063ef4eef9b","range":0,"rating":5,"reply":"We genuinely admire your feedback about Franco! Glad he made your setup smooth and helpful.","replyTime":"2026-01-08T18:11:00","review":"Franco was very helpful getting us setup with our unit!","source":"Google","submissionTime":"2026-01-08T00:00:00","userName":"Devon M."},{"reviewId":"4fa55048-8d9b-4bc8-857f-acaf736d605c","range":0,"rating":5,"reply":"Thank you for the wonderful feedback! We're thrilled you found our location clean and our team helpful. We appreciate your recommendation!","replyTime":"2026-01-03T12:27:00","review":"A great location! Everything is very clean and set up when we got there. The man at the front desk was extremely friendly and helpful with all our questions. Highly recommend to store your things here!","source":"Google","submissionTime":"2026-01-03T00:00:00","userName":"Michael Y."},{"reviewId":"db3f4da0-6b87-4674-886a-c43a731bb0f6","range":0,"rating":5,"reply":"We are elated to hear about your positive experience! Thank you for recognizing our clean facilities and customer service.","replyTime":"2025-12-24T08:28:00","review":"Good customer service, very clean. 5/5","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"Luke A."},{"reviewId":"cb53b4dd-dfce-4ef2-8761-2612f30cf820","range":0,"rating":5,"reply":"Thank you for your wonderful feedback! Franco will be thrilled to hear about your positive experience with our service.","replyTime":"2025-12-24T08:20:00","review":"Franco was so helpful!! We appreciate the efficient and excellent service.","source":"Google","submissionTime":"2025-12-23T00:00:00","userName":"L W."},{"reviewId":"48bf999c-0f1a-401a-b779-d6943c79f5dc","range":0,"rating":5,"reply":"We are thrilled to hear you had great service with Extra Space Storage!","replyTime":"2025-12-22T12:02:00","review":"Service was great","source":"Google","submissionTime":"2025-12-22T00:00:00","userName":"Nicholas Q."},{"reviewId":"38389f23-ef24-4f71-84c9-1b569543aa97","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-12-21T09:11:00","review":"Renting the space was an easy and quick process. Franco was friendly and efficient. The facility is very clean and secure. Thanks!","source":"Google","submissionTime":"2025-12-20T00:00:00","userName":"Patricia M."},{"reviewId":"31881afe-fac1-4e3c-8a83-96f4c9ffc783","range":0,"rating":5,"reply":"We are glad to hear from you, Charity! Your appreciation means everything to us.","replyTime":"2025-12-18T14:41:00","review":"Thank you!","source":"Google","submissionTime":"2025-12-18T00:00:00","userName":"Charity M."},{"reviewId":"da902f3e-40e5-4c57-9713-3610eb3cadd7","range":0,"rating":5,"reply":"Your positive feedback means everything! Franco and Sam appreciate your kind words about our awesome facility!","replyTime":"2025-12-01T12:42:00","review":"Awesome facility!!! Franco and Sam do an excellent job here!!!","source":"Google","submissionTime":"2025-12-01T00:00:00","userName":"Jeramie W."},{"reviewId":"1f02fade-28e2-4615-be5f-4846320511e4","range":0,"rating":5,"reply":"Your positive feedback is greatly appreciated. We deeply respect your experience with Franco and Sam.","replyTime":"2025-12-01T15:30:00","review":"Best customer service ever Franco and Sam help me to find the correct unit also walk me through how to sign the lease","source":"Google","submissionTime":"2025-12-01T00:00:00","userName":"Mauricio M."},{"reviewId":"8eed2ad9-41a8-4377-bb89-4e0e119f6649","range":0,"rating":5,"reply":"We are happy to hear Franco provided excellent service! Thanks for highlighting his knowledge and friendliness.","replyTime":"2025-11-20T14:47:00","review":"Franco was extremely helpful in assisting us in choosing our storage unit. He was friendly, knowledgeable, and explained things very well. The facility was conveniently located and very clean.","source":"Google","submissionTime":"2025-11-20T00:00:00","userName":"J J."},{"reviewId":"a169dcc7-1f07-4106-a6a7-ecd7abddcce9","range":0,"rating":5,"reply":"Thank you Kent! Happy our online signup, passcode system, loading dock, carts, and clean facilities made your move smooth.","replyTime":"2025-11-17T07:31:00","review":"This place is pretty slick. I was able to sign up on line and pick my unit. They sent the passcode on the start date and I was able to access the loading dock and easily find my spot. They had three carts for moving items plus a bathroom in the loading area, which was super clean.","source":"Google","submissionTime":"2025-11-16T00:00:00","userName":"Kent"},{"reviewId":"626cedad-d221-4a84-8d3d-8746292ff7b5","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! We're glad our clean facility and willingness to resolve concerns met your needs.","replyTime":"2025-11-10T18:07:00","review":"Great to work with. Clean and well cared for facility. Listened to my concerns and inquiries and was willing to work with me to resolve them!","source":"Google","submissionTime":"2025-11-10T00:00:00","userName":"Tammi H."},{"reviewId":"60b7cb0b-2d80-4501-b597-f0f57d22512a","range":0,"rating":5,"reply":"Thank you for highlighting Franco's helpful service! We're glad he made your first visit smooth and informative.","replyTime":"2025-11-08T13:42:00","review":"Franco was super helpful getting to our unit for the first time and explaining the gate!","source":"Google","submissionTime":"2025-11-08T00:00:00","userName":"Nathan D."},{"reviewId":"d2e2b414-15e0-4536-9747-f36f3c06921d","range":0,"rating":5,"reply":"Thank you immensely for recognizing Franco's helpful service. We're thrilled he provided great support for your storage needs.","replyTime":"2025-11-07T10:09:00","review":"Franco had great service and was very helpful.","source":"Google","submissionTime":"2025-11-07T00:00:00","userName":"nas t."},{"reviewId":"0811061f-2115-4110-90ef-9562605e583b","range":0,"rating":5,"reply":"Thank you for your review! We're thrilled our team provided such helpful customer service. Your feedback means everything to us.","replyTime":"2025-11-05T16:04:00","review":"Super nice and helpful costumer service !","source":"Google","submissionTime":"2025-11-04T00:00:00","userName":"Jessica A."},{"reviewId":"2985040a-2383-4892-a924-d8b010910653","range":0,"rating":5,"reply":"We are thrilled to hear Franco helped set up your unit! Happy you're pleased with the space.","replyTime":"2025-11-04T12:55:00","review":"Franco was super helpful getting our unit set up! We are happy with the space!","source":"Google","submissionTime":"2025-11-03T00:00:00","userName":"becca v."},{"reviewId":"86aad000-01fd-4df6-b3b2-9970983827a1","range":0,"rating":5,"reply":"Thank you for the kind words about Franko and our clean, accessible units!","replyTime":"2025-11-03T09:08:00","review":"Franko is very helpful.  The units are clean and easy to access.","source":"Google","submissionTime":"2025-11-01T00:00:00","userName":"P M."},{"reviewId":"8b7adf69-5870-4f47-b2ed-fa497968efae","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for sharing your experience with us.","replyTime":"2025-10-29T15:42:00","review":"Wonderful facility, very clean and secure, convenient to everything. The manager, Franco, goes above and beyond for customers to make sure you have just the right space for your needs.","source":"Google","submissionTime":"2025-10-29T00:00:00","userName":"Pepper P."},{"reviewId":"043f32fa-cbf9-4d4a-af6b-2fb70aaea109","range":0,"rating":5,"reply":"Your positive feedback means everything! Thank you for choosing us for your long term storage needs.","replyTime":"2025-10-24T09:31:00","review":"Excellent service, great facility for long term storage","source":"Google","submissionTime":"2025-10-24T00:00:00","userName":"John R."},{"reviewId":"2b0a41d3-d0c2-4e55-8cde-3422d826225e","range":0,"rating":5,"reply":"Thanks for the kind words about Franco! Glad you found the unit clean with easy access and great space!","replyTime":"2025-10-21T14:35:00","review":"Franco was a great help! Clean unit and easy access with great space!","source":"Google","submissionTime":"2025-10-21T00:00:00","userName":"Peter W."},{"reviewId":"d6082d75-7967-49e9-bf83-479c159c6ede","range":0,"rating":5,"reply":"We are pleased to hear you found our facility clean and service great. Thank you for choosing Extra Space Storage!","replyTime":"2025-10-17T14:29:00","review":"Great service, very clean facility, easy to use.","source":"Google","submissionTime":"2025-10-17T00:00:00","userName":"Brycen S."},{"reviewId":"95718249-c679-44e3-a698-0983a283db1a","range":0,"rating":5,"reply":"Thank you for sharing your positive feedback about Franco's excellent customer service and payment assistance!","replyTime":"2025-10-15T12:04:00","review":"Franco has good customer service and helping out with payments great service","source":"Google","submissionTime":"2025-10-15T00:00:00","userName":"Darryl B."},{"reviewId":"074e8a9c-1941-4ae9-871b-2b6ae6460e5e","range":0,"rating":5,"reply":"Thank you immensely! Franco clearly made your experience great. We're thrilled you'd recommend us to others!","replyTime":"2025-10-15T11:34:00","review":"Franco is amazing best customer service ever I recommend to rent here and ask for Franco he is the best for helping","source":"Google","submissionTime":"2025-10-15T00:00:00","userName":"Luis O."},{"reviewId":"b80adea3-4aaa-476d-8d3a-b593bc769186","range":0,"rating":5,"reply":"We are grateful Franco provided excellent help! Thanks for sharing your positive experience with our team.","replyTime":"2025-10-15T11:33:00","review":"Franco was Great Help!  Excellent to work with!","source":"Google","submissionTime":"2025-10-15T00:00:00","userName":"Michael D."},{"reviewId":"46fa3c6e-2851-438c-bbde-b11915f44780","range":0,"rating":5,"reply":"Nos alegra mucho saber que Franco brindó un excelente servicio y que encontró nuestras instalaciones limpias. ¡Gracias por recomendarnos!","replyTime":"2025-10-15T15:24:00","review":"Franco fue muy amable el edificio muy limpio recomendado todo excelente servicio","source":"Google","submissionTime":"2025-10-15T00:00:00","userName":"Leslie R."},{"reviewId":"8f29f57a-2f0b-4446-a7ae-e4e75ff90d04","range":0,"rating":5,"reply":"Hi Travis, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!","replyTime":"2024-06-29T11:21:00","review":"The facility where I rent is clean and well-kept—a great overall facility. Franco at the front office is incredibly helpful and friendly. I have rented here several times and will continue to be a customer. I highly recommend Extra Space Storage to anyone looking for high-quality, clean, indoor, temperature-controlled facilities. Ask for Franco.","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"Travis S."},{"reviewId":"6d25b1aa-2d1d-40ca-9627-8deb4d13ef6f","range":0,"rating":5,"reply":"Thanks for highlighting Franco's exceptional service! We're delighted you found our affordable storage and recommend us over competitors.","replyTime":"2025-10-14T14:49:00","review":"Franco, is by far the best customer service represented from day one he has addressed all of my needs and still to this day, if you're looking for a storage unit and affordable pricing I highly recommend coming to this business for your storage needs, skip U-Haul","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"Aaron M."},{"reviewId":"cac715bf-6d75-495e-82fe-1608f283648a","range":0,"rating":5,"reply":"We are grateful for your kind words about Franco and our clean facility! We'll share your feedback with him.","replyTime":"2025-10-14T14:49:00","review":"Franco,you doing a good job,,the best and ever clean and neat storage i have ever seen.\nKeep it up and continue keeping it clean.","source":"Google","submissionTime":"2025-10-14T00:00:00","userName":"Gaston M."},{"reviewId":"2d63b528-91f0-4604-bb82-91a9d71e9b90","range":0,"rating":5,"reply":"We are happy to hear about your smooth same-day setup experience! Thank you for recommending Extra Space Storage.","replyTime":"2025-10-09T16:05:00","review":"Extra space was very easy to use! I set it up and got access to my unit same day. I highly recommend!","source":"Google","submissionTime":"2025-10-09T00:00:00","userName":"Morgan B."},{"reviewId":"119ff3f3-3769-4fff-bcb2-c9cdb36454a5","range":0,"rating":5,"reply":"Thank you for sharing your feedback about our clean and well maintained storages!","replyTime":"2025-10-04T11:17:00","review":"Very clean and well maintained storages.","source":"Google","submissionTime":"2025-10-04T00:00:00","userName":"Sujoy D."},{"reviewId":"a8ed56e6-541c-443c-97e1-602b5088a553","range":0,"rating":5,"reply":"Your positive experience means everything! So glad Jennifer found the perfect climate-controlled storage for your Madison move.","replyTime":"2025-09-16T15:34:00","review":"The new Yard Drive facility in Verona has a variety of sizes for individual indoor climate controlled storage with easy access enclosed bays for loading/unloading in any type of weather. This well-lit site has clean public restrooms on site, an elevator & wheeled carts for free use. It also has a staffed office with locks & moving/storage supplies for purchase.  Franco & Jennifer were amazing with their assistance in securing off site, climate controlled storage in the size, price & availability we needed after our recent move to the Madison area! Short term prices are reasonable & competitive. But…As a lifelong home owner & also a 2 nd home rental client, (& hopefully long term extra space customer) , I would appreciate an option to negotiate & sign a year’s  lease to lock in our rental space cost & location to coincide with our home rental. Other than the unpredictability of long term rate increases, this location & staff is a winner!","source":"Google","submissionTime":"2025-10-03T00:00:00","userName":"Laura B."},{"reviewId":"a5d33bed-2726-4986-977a-985f6aa0eb4a","range":0,"rating":5,"reply":"We're ecstatic to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback!","replyTime":"2025-09-27T11:41:00","review":"Super easy and nice self storage. We had our stuff here for 6 months and had no problems. Very new facility.","source":"Google","submissionTime":"2025-09-27T00:00:00","userName":"Andrew E."},{"reviewId":"b46a7ca3-fb96-4ac8-bb5e-2c660f140f90","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! So glad Franco and Jennifer made everything smooth for you.","replyTime":"2025-09-25T07:47:00","review":"Franco and Jennifer helped make this process smooth and accommodating.","source":"Google","submissionTime":"2025-09-24T00:00:00","userName":"Waleed S."},{"reviewId":"220e1acf-26ad-41a3-97cc-3938bebfd0da","range":0,"rating":5,"reply":"We are thrilled to hear about your positive experience with Franco. Thank you for sharing your feedback!","replyTime":"2025-09-16T08:13:00","review":"I was concerned about the price being raised at my unit so quickly after signing up, and Franco helped me reduce the price to a number I could work with. I really appreciated his patience, attitude, and assistance.","source":"Google","submissionTime":"2025-09-15T00:00:00","userName":"jaf7742"},{"reviewId":"05704852-9311-4222-8f0b-537daae2a0f9","range":0,"rating":5,"reply":"We are pleased to hear that you found our storage facility very clean and that you received solid service. Thank you for sharing your positive experience with us.","replyTime":"2025-09-13T08:41:00","review":"Very clean and solid service.","source":"Google","submissionTime":"2025-09-13T00:00:00","userName":"Ryan M."},{"reviewId":"6312ea10-c5ed-4395-84ec-6c98f3cf40a0","range":0,"rating":5,"reply":"We are glad to hear you found our facility clean and well organized! Thanks for recommending us, Jasper!","replyTime":"2025-09-11T14:50:00","review":"Very clean well organized establishment! Highly recommend for all your storage needs!","source":"Google","submissionTime":"2025-09-10T00:00:00","userName":"Jasper H."},{"reviewId":"cc01529d-de7d-4d30-a517-7abc42000fc0","range":0,"rating":5,"reply":"We are overjoyed to hear our climate control worked well for your summer storage needs!","replyTime":"2025-09-03T07:31:00","review":"Place was nice to store stuff over summer. Has climate control good for students","source":"Google","submissionTime":"2025-09-02T00:00:00","userName":"Seung H."},{"reviewId":"a15371a6-6d5a-4fef-9980-ac15fa74e521","range":0,"rating":5,"reply":"We are glad to hear our staff helped you and you've had no issues with your unit!","replyTime":"2025-09-02T08:22:00","review":"The staff is always helpful. Never had any issues with my unit or payments!","source":"Google","submissionTime":"2025-09-01T00:00:00","userName":"DeanKoleva"},{"reviewId":"af2c3601-a4d8-49a9-b890-8f8d2ff5a498","range":0,"rating":1,"reply":"Apologies for any inconvenience with the wrong unit size and delayed resolution. Please contact us at (608) 572-7977 to fix this.","replyTime":"2025-08-30T09:13:00","review":"Misleading and unclear advertising - says online they’ll give you one rate that’s cheaper than in store but then invoicing your the whole amount and sets that as your monthly rate.","source":"Google","submissionTime":"2025-08-30T00:00:00","userName":"Caitlynn B."},{"reviewId":"c69137cd-c796-46bb-930f-fef0e273ff63","range":0,"rating":5,"reply":"We are glad to hear you found our service great, clean and inexpensive! Thanks for the recommendation, David.","replyTime":"2025-08-26T11:30:00","review":"Great service clean and inexpensive I would highly recommend using these guys.","source":"Google","submissionTime":"2025-08-25T00:00:00","userName":"David R."},{"reviewId":"7cfa62ec-768e-48a5-b0df-f3d7f87b952b","range":0,"rating":5,"reply":"We are absolutely thrilled to hear Franco helped you set up another user and shared app info!","replyTime":"2025-08-16T12:54:00","review":"Franco was great!! Helped us set up another user on the account and gave us all information on the app","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Kaley H."},{"reviewId":"5dd5fe84-55fa-414c-9343-6b72fb7f24c6","range":0,"rating":5,"reply":"We deeply cherish your feedback! So happy Franco could help make your experience great.","replyTime":"2025-08-16T12:54:00","review":"Franco was a great help","source":"Google","submissionTime":"2025-08-16T00:00:00","userName":"Robert P."},{"reviewId":"69998894-4be2-400f-ab04-107f61fcd417","range":0,"rating":5,"reply":"Hi Barb, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!","replyTime":"2024-05-15T12:56:00","review":"Friendly and knowledgeable staff, clean and bright storage units at a nice temperature, newer facility, it seems very secure. Location is awesome for us.","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Barb O."},{"reviewId":"c5ff4dc1-deac-42d8-9e5a-ec30ac7b2fcd","range":0,"rating":5,"reply":"Thank you for sharing your feedback! So glad you found our units clean and service reliable. We appreciate the 10/10!","replyTime":"2025-08-11T17:15:00","review":"Clean units and establishment, reliable and friendly service. 10/10.","source":"Google","submissionTime":"2025-08-11T00:00:00","userName":"Opal E."},{"reviewId":"48569cce-9aaf-493e-a1f6-21f6cb809904","range":0,"rating":5,"reply":"We are honored to hear Kevin made your storage experience awesome! Thanks for choosing Extra Space Storage!","replyTime":"2025-08-08T09:24:00","review":"Kevin was awesome! Great storage experience!","source":"Google","submissionTime":"2025-08-07T00:00:00","userName":"Tony M."},{"reviewId":"a022bb33-b93b-465c-bcc4-36147dc59c82","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience! So glad Kevin provided great, quick service.","replyTime":"2025-08-05T07:59:00","review":"Great Service by Kevin. It was done very well and quickly","source":"Google","submissionTime":"2025-08-04T00:00:00","userName":"barinder s."},{"reviewId":"573c9be1-cfb1-44a0-8b63-c5be5582ffb4","range":0,"rating":5,"reply":"Thank you for the great feedback! So glad Julie could help solve your problem and set you up for success.","replyTime":"2025-08-02T11:42:00","review":"Julie was great, I called in with a problem and she offered a solution, walked me through the steps and even helped set me off for a better experience in the future.","source":"Google","submissionTime":"2025-08-02T00:00:00","userName":"Crystal"},{"reviewId":"8c5411dc-f496-41a0-8bfa-0c38d804c886","range":0,"rating":5,"reply":"We are thrilled to hear about your great experience! Thanks for highlighting our easy setup, clean units, loading bays, and accommodating office manager.","replyTime":"2025-08-01T15:41:00","review":"My experience at was great. It was easy to set up online. It was easy to get in and out. I love the loading bays and the units are very clean. The front office manager was extremely nice and she was accommodating even when we needed to make a last-minute change. I would highly recommend this unit.","source":"Google","submissionTime":"2025-08-01T00:00:00","userName":"Don T."},{"reviewId":"8a27c965-16cf-4399-9c22-0ffc82a70389","range":0,"rating":5,"reply":"We are excited to hear about your positive experience with Julie! Thank you for sharing your feedback.","replyTime":"2025-07-31T15:34:00","review":"Had a small concern about my monthly costs and brought it to my site person (Julie's) attention.\n\nWithin the hour, she was able to handle the situation beautifully and contacted me immediately with the great news... She was wonderfully, polite, respectful and handling my concerns with great care.\n\nI love this place!!!","source":"Google","submissionTime":"2025-07-31T00:00:00","userName":"Christopher A."},{"reviewId":"0582f8c4-5632-49ba-95d5-f22134b204af","range":0,"rating":5,"reply":"We are absolutely thrilled to hear you found us super easy, affordable, and very clean! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-29T07:53:00","review":"Super easy moving my stuff in, affordable, and very clean.","source":"Google","submissionTime":"2025-07-28T00:00:00","userName":"Addison S."},{"reviewId":"6af3a4af-27cb-4cad-9380-325c61e1c2e3","range":0,"rating":5,"reply":"We are delighted to hear about Franco's excellent service! Thanks for recommending us, Bethany.","replyTime":"2025-07-20T10:18:00","review":"Excellent service, from Franco. Very friendly and helpful! Highly recommend.","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Bethany A."},{"reviewId":"60f1647d-db46-4ffb-bb54-7fbb10aa4638","range":0,"rating":5,"reply":"We are delighted to hear Franco provided such efficient service! Thanks for recommending us, Matt.","replyTime":"2025-07-20T10:19:00","review":"Franco was a huge help and got us into our unit quickly and efficiently. Highly recommended!","source":"Google","submissionTime":"2025-07-19T00:00:00","userName":"Matt K."},{"reviewId":"a8c1fd2b-134a-4298-92dc-7a439948a5d3","range":0,"rating":5,"reply":"Nos alegra mucho saber que Franco te brindó una excelente ayuda y que encontraste nuestras instalaciones limpias. ¡Gracias!","replyTime":"2025-07-18T15:44:00","review":"Franco me ayudó súper amiga y el lugar está limpio","source":"Google","submissionTime":"2025-07-18T00:00:00","userName":"Juan j."},{"reviewId":"ec7aaf3b-a6d8-459e-bca9-bfb181e6eb37","range":0,"rating":5,"reply":"We are delighted to hear Franco has been helpful! Thanks for recognizing our clean and secure storage space.","replyTime":"2025-07-03T07:34:00","review":"Franco has been very nice and helpful. He runs a nice storage space. It is clean and secure.","source":"Google","submissionTime":"2025-07-02T00:00:00","userName":"Julie K."},{"reviewId":"4cf967d3-543c-4c2c-9ad5-e62e167dc326","range":0,"rating":5,"reply":"We are delighted to hear you found our place clean and our receptionist helpful! Thank you for choosing Extra Space Storage.","replyTime":"2025-07-01T11:47:00","review":"Clean place, helpful receptionist","source":"Google","submissionTime":"2025-07-01T00:00:00","userName":"JustEchos"},{"reviewId":"cced0604-8ce4-472c-8f5d-bf78e22c4bd6","range":0,"rating":5,"reply":"We are delighted to hear Franco was helpful and you found us clean and easy to rent online! Thank you for choosing Extra Space Storage.","replyTime":"2025-06-26T11:23:00","review":"Very clean, Franco was very helpful, and easy to rent online.","source":"Google","submissionTime":"2025-06-25T00:00:00","userName":"Kerra G."},{"reviewId":"e766e2a9-6043-4d2f-8d41-5a8dec42f0b1","range":0,"rating":5,"reply":"We are delighted to hear Franco provided such helpful and patient service! Thanks for recommending our customer service.","replyTime":"2025-06-10T14:42:00","review":"Franco was super helpful and patient. He showed us different unit options, explained everything clearly, and helped us find the best price. Great customer service — highly recommend!","source":"Google","submissionTime":"2025-06-10T00:00:00","userName":"Melissa T."},{"reviewId":"ca41453f-b75b-421f-bc44-3372a46dd050","range":0,"rating":5,"reply":"We are pleased to learn that Franco delivered exceptional service. Thank you for acknowledging our team member's valuable assistance.","replyTime":"2025-06-07T14:27:00","review":"Franco is great! Very helpful!","source":"Google","submissionTime":"2025-06-07T00:00:00","userName":"ANDY Z."},{"reviewId":"1d1df9ec-27ab-4d89-a46a-32918ae4033e","range":0,"rating":5,"reply":"We are delighted to hear about your excellent experience with Franco! Thank you for highlighting our clean storage units and competitive pricing.","replyTime":"2025-06-06T13:20:00","review":"Franco give us an excellent customer experience clean storage and good prices","source":"Google","submissionTime":"2025-06-06T00:00:00","userName":"Lamika M."},{"reviewId":"48a008a8-2cfb-4e43-a496-38bbf6646db2","range":0,"rating":5,"reply":"We are delighted to hear about the awesome service! Your enthusiastic feedback means a lot to us.","replyTime":"2025-06-06T09:24:00","review":"Awesome service!!!!!!","source":"Google","submissionTime":"2025-06-05T00:00:00","userName":"Terry C."},{"reviewId":"5c9b3d87-08cb-4818-ac31-cd3d2c80676d","range":0,"rating":5,"reply":"Thank you for the kind words, Annalyse. We're glad our manager was able to help! Our team is here to serve you, so feel free to give us a call if you need any future assistance.","replyTime":"2025-06-03T11:00:00","review":"Very friendly and helpful and kind!","source":"Google","submissionTime":"2025-06-02T00:00:00","userName":"Annalyse P."},{"reviewId":"f854b098-7e51-48b6-91c0-96dd0e1931bf","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with our cleanliness, helpful staff, and convenient moving amenities. Your satisfaction matters to us.","replyTime":"2025-05-31T09:42:00","review":"Very clean, and nice place. Staff is very helpful, and everything was setup. Contactless service, carts to help move in or out at each door. Very nice loading bays.","source":"Google","submissionTime":"2025-05-31T00:00:00","userName":"Tyler K."},{"reviewId":"4079872b-92ce-483d-abbc-c18304f5f5e7","range":0,"rating":5,"reply":"We are delighted to hear Franco provided excellent service! Thank you for highlighting our clean, new facilities - we strive to maintain high standards.","replyTime":"2025-05-30T15:12:00","review":"Franco was super helpful with getting me set up! The facility’s are also new and clean","source":"Google","submissionTime":"2025-05-30T00:00:00","userName":"Jacob S."},{"reviewId":"8cd2917e-b3ee-460a-a1f1-517638cd5bdc","range":0,"rating":2,"reply":"Thank you for highlighting our cleanliness. Please call (608) 572-7977 to discuss a solution.","replyTime":"2025-05-30T15:12:00","review":"Very clean space.  Only issue I had was that I told them that I had 10 to 12 pallets that were 42\" wide to bring through their door, they said they would fix.  Guess what, they don't....NOT HAPPY!","source":"Google","submissionTime":"2025-05-30T00:00:00","userName":"Dean R."},{"reviewId":"b04936b0-c36c-414a-ac6c-e62218b390f4","range":0,"rating":5,"reply":"We are delighted to hear Franco provided wonderful service. Thank you for highlighting our fast and easy setup process!","replyTime":"2025-05-22T09:04:00","review":"Franco was absolutely wonderful. Fast and easy to get set up here!","source":"Google","submissionTime":"2025-05-21T00:00:00","userName":"Zeshan U."},{"reviewId":"bda09db1-e616-4384-8b7d-fcc4a79dec1d","range":0,"rating":5,"reply":"We're overjoyed to hear about your positive experience with Franco! Thank you for recommending his excellent service to others.","replyTime":"2025-05-14T13:39:00","review":"Franco are so nice, he was incredibly friendly and had a warm attitude. He worked very diligently and was extremely kind. I truly appreciate his help and would highly recommend him to others.","source":"Google","submissionTime":"2025-05-14T00:00:00","userName":"JUNXIAN S."},{"reviewId":"f0b17e7f-a051-4e4b-9170-e4e00f5f1c3c","range":0,"rating":5,"reply":"Our team is so happy you had a 5-star experience, Alfredo! If you ever need anything in the future feel free to stop by or call us.","replyTime":"2025-05-07T11:52:00","review":"Edificio moderno, limpio, seguro y precio moderado!","source":"Google","submissionTime":"2025-05-13T00:00:00","userName":"Alfredo P."},{"reviewId":"1c4939bb-b06d-4962-a963-4813ee6deb84","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback about Franco's assistance during your moving process. Thank you for sharing your experience with us.","replyTime":"2025-05-13T08:12:00","review":"Franco really helped me with moving in. He was very helpful woth check in too.","source":"Google","submissionTime":"2025-05-12T00:00:00","userName":"SP (."},{"reviewId":"87823db4-ed29-4851-a65b-b2c316778584","range":0,"rating":3,"reply":"We apologize for any inconvenience you've experienced during your time with us. We appreciate you taking the time to share your feedback, as it helps us improve our services. We understand your frustration with the recent issues you've encountered, and we would like the opportunity to address your concerns directly. Please contact us at (608) 572-7977 so we can discuss your experience in more detail and work towards a resolution. Thank you for bringing these matters to our attention.","replyTime":"2025-05-08T13:56:00","review":"Edit: Franco called me and confirmed the lock was removed from my unit. He was very nice and I appreciate the call.\n\nPlease be aware this facility recently transferred management, and that much of this positive review history apply to the prior management company.\n\nI am highly unsatisfied with the management of my unit, and will choose alternate storage solutions going forward. After being a customer at this facility for 4 years, I had one payment which was 13 days late. I paid on a Wednesday afternoon. That evening, I had a friend assisting with transporting items from the unit, and it was padlocked by the management company. I tried calling to resolve this, the store manager leaves early in the day, and no one is able to assist. The reason for the late payment was due to cancelling a debit card which was in a lost wallet. I do understand taking action, but being late for one month of payment after multiple years hardly warrants this.\n\nAlso note difficulty in obtaining assistance has impacted me on two other instances. Firstly, I was NOT provided with a lock despite requesting one on move in. I was told to find a bag in the unit containing an informational pamphlet and lock — there was no bag. On a second instance, my gate code was not functioning and no one was able to assist. On all occasions where I’ve spoken directly with an agent, I’ve received great service — the problem is that reaching someone (on the phone but especially in person) is often impossible.\n\nIf you’re willing to sacrifice sanity and convenience for competitive pricing, I could see this facility being a reasonable choice. However, please note you will inevitably deal with an extra headache on top of an already stressful moving process.","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"JACK O."},{"reviewId":"14a9c66d-9683-4f89-98ce-b379529615b0","range":0,"rating":5,"reply":"We are absolutely thrilled to have made your move-in easy! Thank you for sharing your positive experience with Franco at Extra Space Storage.","replyTime":"2025-05-10T11:52:00","review":"Franco is the best! Moving in was very easy because he helped us at every step of the way—from showing us where the moving carts are, to where our unit was, to showing us how the open the door. He even let us choose what lock we wanted! He answered all of our questions and made a confusing process pain-free and easy to understand!\n\n10/10 service!\n\n-Sean and Eliot","source":"Google","submissionTime":"2025-05-09T00:00:00","userName":"Sean L."},{"reviewId":"2ccbefb0-c135-4186-a279-9f937c26e80f","range":0,"rating":5,"reply":"We're utterly delighted to hear about your positive experience with Franco at Extra Space Storage. Thank you for sharing your feedback, Jason Lunder.","replyTime":"2025-05-08T11:59:00","review":"Franco is awesome! He was very helpful in the transition to Extra Space. We are very appreciative.","source":"Google","submissionTime":"2025-05-08T00:00:00","userName":"Jason L."},{"reviewId":"ae15e6fd-5658-422c-9a61-4f5c7a86ecc9","range":0,"rating":5,"reply":"We're thrilled to hear about your positive experience at Extra Space Storage with Franco! Thank you for your review.","replyTime":"2025-05-08T11:10:00","review":"A I got great welcome from Franco today. He was kind, explained everything and it was a smooth process to get to my unit. Great facility. Highly recommended!","source":"Google","submissionTime":"2025-05-08T00:00:00","userName":"Fernando R."},{"reviewId":"d39dd2ef-3f64-4535-9465-d549295e4f7b","range":0,"rating":5,"reply":"We're glad to hear that Franco was able to assist you with your storage needs. Thank you for recommending Extra Space Storage to your friends and family.","replyTime":"2025-05-08T15:19:00","review":"My husband and I came in and Franco was very nice and pleasant to help us with questions about getting a space rent. He was so helpful that we will recommend Extra space storage to our friends and family. Robert & Elda Saenz","source":"Google","submissionTime":"2025-05-08T00:00:00","userName":"Robert S."},{"reviewId":"10b82310-1044-4ae5-8a6a-12becdd9dea3","range":0,"rating":1,"reply":"We apologize for any inconvenience you've experienced during your time with us. We appreciate you taking the time to share your feedback, as it helps us improve our services. We understand your frustration with the recent issues you've encountered, and we would like the opportunity to address your concerns directly. Please contact us at (608) 572-7977 so we can discuss your experience in more detail and work towards a resolution. Thank you for bringing these matters to our attention.","replyTime":"2025-05-08T13:56:00","review":"Please be aware this facility recently transferred management, and that much of this positive review history apply to the prior management company.\n\nI am highly unsatisfied with the management of my unit, and will choose alternate storage solutions going forward. After being a customer at this facility for 4 years, I had one payment which was 13 days late. I paid on a Wednesday afternoon. That evening, I had a friend assisting with transporting items from the unit, and it was padlocked by the management company. I tried calling to resolve this, the store manager leaves early in the day, and no one is able to assist. The reason for the late payment was due to cancelling a debit card which was in a lost wallet. I do understand taking action, but being late for one month of payment after multiple years hardly warrants this.\n\nAlso note difficulty in obtaining assistance has impacted me on two other instances. Firstly, I was NOT provided with a lock despite requesting one on move in. I was told to find a bag in the unit containing an informational pamphlet and lock — there was no bag. On a second instance, my gate code was not functioning and no one was able to assist. On all occasions where I’ve spoken directly with an agent, I’ve received great service — the problem is that reaching someone (on the phone but especially in person) is often impossible.\n\nIf you’re willing to sacrifice sanity and convenience for competitive pricing, I could see this facility being a reasonable choice. However, please note you will inevitably deal with an extra headache on top of an already stressful moving process.","source":"Google","submissionTime":"2025-05-07T00:00:00","userName":"JACK O."},{"reviewId":"0e15be27-3568-4226-bf2f-c4e8f6a96f9d","range":0,"rating":5,"reply":"We are excited to hear you found our facility clean and modern. Thank you for sharing your feedback!","replyTime":"2025-05-03T12:46:00","review":"Clean and very modern facility","source":"Google","submissionTime":"2025-05-03T00:00:00","userName":"Swaminathan B."},{"reviewId":"6e21ce78-fc00-46b9-9b5d-f9659593b53d","range":0,"rating":5,"reply":"We genuinely admire your positive feedback! Thank you for choosing Extra Space Storage.","replyTime":"2025-05-02T14:16:00","review":"Franco was so friendly and found me the best price and unit thank you so much","source":"Google","submissionTime":"2025-05-02T00:00:00","userName":"Pa X."},{"reviewId":"fa70812d-c2fb-4922-bfeb-246f7e4ada8a","range":0,"rating":5,"reply":"Thank you for taking the time. Franco's outstanding service is greatly appreciated!","replyTime":"2025-05-01T09:31:00","review":"Franco was outstanding!","source":"Google","submissionTime":"2025-05-01T00:00:00","userName":"Josh G."},{"reviewId":"b9ac2ac6-243a-4b28-802d-49e5e55c64ff","range":0,"rating":5,"reply":"We're overjoyed to hear that you found our service professional and accommodating. Thank you for sharing your positive experience with Extra Space Storage.","replyTime":"2025-04-28T12:15:00","review":"Very professional and works with you too get the best unit available.","source":"Google","submissionTime":"2025-04-28T00:00:00","userName":"Devin M."},{"reviewId":"b9128754-82b1-42c6-8f72-87a0eeb79b96","range":0,"rating":5,"reply":"We are utterly delighted to hear that Franco was such a huge help! Thank you for recommending us to your family & friends!","replyTime":"2025-04-23T11:32:00","review":"Franco was such a huge help!\nI definitely will recommend to family & friends!","source":"Google","submissionTime":"2025-04-23T00:00:00","userName":"Ricky R."},{"reviewId":"17fab5a2-771b-49c8-ad7b-92c46a4b7105","range":0,"rating":5,"reply":"We are delighted to hear about your positive experience with Franco and our team at Extra Space Storage. Thank you for your feedback!","replyTime":"2025-04-23T17:43:00","review":"Franco helped me move in today!  Everyone was so kind and the space is great!  Excellent customer service!","source":"Google","submissionTime":"2025-04-23T00:00:00","userName":"Kindness M."},{"reviewId":"105bfe6c-2029-4200-a8c0-d2036abfe7ec","range":0,"rating":5,"reply":"Thank you for taking the time to share your experience at Extra Space Storage.","replyTime":"2025-04-22T18:43:00","review":"Great attitude ! Loved it here","source":"Google","submissionTime":"2025-04-22T00:00:00","userName":"Selena D."},{"reviewId":"89d0fb33-4670-4e11-89b7-b2ab7b705357","range":0,"rating":5,"reply":"Thank you for sharing your feedback. We are glad to hear that renting with us was easy for you!","replyTime":"2025-04-22T07:56:00","review":"Easy to rent!","source":"Google","submissionTime":"2025-04-21T00:00:00","userName":"Anita L."},{"reviewId":"2952a90b-4091-4eed-9bc1-f9e9636036d2","range":0,"rating":5,"reply":"We greatly appreciate your positive feedback and are pleased to hear you had a great experience with our service representative. Thank you for sharing your thoughts!","replyTime":"2025-04-17T08:07:00","review":"I love the space and I had a great service representative","source":"Google","submissionTime":"2025-04-17T00:00:00","userName":"Zivial C."},{"reviewId":"d09b8e37-1eb9-4a80-80d8-1c903874a523","range":0,"rating":5,"reply":"We genuinely admire your feedback and are thrilled to hear about your positive experience with Franco. His dedication to helping customers, especially in difficult situations like yours, is truly commendable. We understand that transferring a locker after the loss of a loved one can be a challenging process, and we're glad Franco was able to assist you with the necessary paperwork and requirements. Thank you for taking the time to share your kind words about our team member's service. Your feedback is greatly appreciated!","replyTime":"2025-04-17T08:04:00","review":"Franco is so great to work with. Ours was a difficult situation where, following the death of her husband, the Widow had to transfer the locker. Once we got all the paperwork taken care of, you supplied this with everything we needed to make the transfer happen. This man deserves a raise.","source":"Google","submissionTime":"2025-04-16T00:00:00","userName":"Greg O."},{"reviewId":"e13ee5a1-d0e9-4b96-b505-64a51cb3efcd","range":0,"rating":5,"reply":"We're delighted to hear that Franco was very helpful. Thank you for your feedback!","replyTime":"2025-04-16T07:36:00","review":"Franco was very helpful.  Great place to store your stuff!","source":"Google","submissionTime":"2025-04-11T00:00:00","userName":"Jerry W."}]},"errors":null},"startingAt":{"correlationId":"a0e8b0e9-7803-4991-b420-a3eac9dbde7f","data":{"error":null,"startingAt":{"large":190,"medium":95,"parking":0,"small":37,"starting":37}},"errors":null},"unitClasses":{"correlationId":"c0cd4c9b-658e-4a0d-adc6-4859a91f9c35","data":{"count":48,"errors":null,"unitClass":null,"unitClasses":[{"breezeId":"2780","salesforceId":"2780_6891","storeId":"eb0b31f9-2b04-48e0-ab0a-233ea9fc74eb","uid":"2780_6891","unitClassId":"bd513535-3017-40a4-9c72-16d5ae4a3ec3","attribute":{"heightClass":null,"locker":false,"quality":"normal","temporary":false,"type":"storage","virtual":false},"availability":{"available":0,"showAvailable":false,"showFirstCome":false,"showLimited":false,"showLimitedBanner":false,"showOnline":false,"showPromotion":false,"showRapidRental":false,"showReserve":false,"total":0},"dimensions":{"depth":15,"display":"10' x 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